as the lady has not done what i asked her to do even though she said she had .really not happy . good overall service .issue sorted quickly .advisor very helpful . beacause there is nothing better than xxx apart from 1 item i am not happy with and that is only 200 international mins being your maximum mins .i need 400mins please upgade urgently as this is the reason that i could leave xxx .also xxx has never solved my google acct setup on my fone .so i can not use all features on my fone .so this means my fone is not under the sales of goods act section 15 fitness for purpose and this has been going on since may 2011 .also my 195 directory enquirey still not setup and i need this as well urgently .please reply to me as i feel this is wrong on xxxs part and have agreeance with many diabled customers .morag mc gregor . because i rang yesterday to add xxx passport to my account , i was told that the office had closed but was assured it would be open at 8am today , it is n't and now i 'm abroad getting charged a fortune for using my phone ! ! ! ! for some reason my international calls have not been switched on - the shop put it on 2 weeks ago .not able to speak to my family in spain or cyprus at new year because the man i spoke to to help me was really mean to me and really rude and he made me feel worthless and upset at a time when he had no need to do it i am just disatisfied with the service and am considering moving to a different network money is took for no reason i think at times the adviser was the most unhelpful person i have ever spoke to .my girlfriend lost her phone last night and we did n't have a clue how to sort it out and all the adviser said was we do n't get involved in that .now if that 's what you call customer service i 've gotta say it really sucks .i wo n't recommend xxx to anyone and i will be seeing about getting both my phones cut off .happy new year and again thanks for nothing . a good service allthough i had to wait to be put through to an opperator l was delt with quickley . because u was very responsive and i got all the answers i needed thanku the reponse time to my call was very slow ( 20mins ) but then the gentleman was very friendly and efficient . the advisor was very helpful , professional and gave me the relevant information .my only feedback was the length of time to get to speak to an advisor .this was not covered by you survey . happy with the service very long hold time , c. 20+ mins . the man on the phone was exceptionally helpful and friendly .thank you the first was a 6 due to the fact 191 cannot be called from a restricted phone and the waiting time is soo long , 5 due to the customer care agent did n't give any options or tell me my next steps and 3 due to the agents whole attitude , granted it was new years night but having a phone stolen is a very traumatic experience and a sympathetic tone would have been more appreciated than a fed up one , she seem like she could n't be bothered and was annoyed i asked what the next stages were i did not feel at ease after the call ! ! i reported a stolen/lost phone but the rep could n't send out a replacement sim. thought guy woz very well mannered n polite and helpfull because i reported a phone lost and got all my queries answered even on new year 's morning well when u call to report a phone lost or stolen u do n't expect to hang on for 15 mins especially when u have a line dedicated to this and it is vital to get the phone blocked asap in that time heavens only knows how many calls were made on the phone ! ! really easy to talk to , but annoyed at how long it took to answer my call you 're pushing it now my problem was dealt with with very efficiently the adviser was fine , in between the bad here in saltford bristol , as we all need to change providers not good ratings at all and i will go in speak 2 xxx manager all u get fa use is answe phone we wud like 2 speak 2 u wen were want 2 tip up with debit card hope u can under stand me x the girl who dealt with my problem was very helpful i am in lanzarote at the moment and she was great good advisor naw i 'm no tellin u speedy and great crm . very quick and helpful response to the problem thank you no because i 'd have to write an essay on how your customer service is s## t i 've had two contracts with you for over 7 years .cannot wait to cancel after the service i 've had in the last two months .you know the worst thing about this is ?your charging me for my opinion ! and will i get a reply back ?no of course i wo n't ! i need 2 ring barbara 07528867083 today is new years day and everyone i spoke to were very helpful and patient . because im not happy with my signal .im havin trouble getting phone call in or out and debating weather to carry on my contract when its due soon as my bill is coming in very high i was dealt with quickly+professionally ,tho the prob.wasmy bank security dept .i wish idve known why as it took a day2 sort+v.inconvenient . i have allways found your staff polite and curtius and as a service provider the best , i have tried .orange, t mobile ,and 3 networks none come anywhere near xxx phone,keep it up great staff exactly what i asked for and got through straight away did n't get anywhere with the information that was provided no satifaction to my call and xxx fon seen to over charge all the time the advisor was very helpful and did all he could to try cure the problem the guy at the call centre was polite , but was unable to give me the info i needed re .blackberry helpline .he did try to find the info tho . the call was quick and useful . happy with service and hopefully issue resolved . very helpful pleasant xxx best carrier all round and the after service is superb , , , thank you he was a very polite,knowledgable and helpful man .above all he was very patient and sorted the problem out with ease and efficiency .i have been a xxx customer for years because you still have the best network coverage .however , most important to me is how your customer services agents perform .he was superb so please reward him and give him my grateful thanks .best to all the operator that i had was very helpful ,however ,because of xxxs website being unstable when i tried to pay my bill ,the actual monthly payment was deducted 5 times which in turn triggered the bank that i use fraudelant claims triggered ,which then meant i had to contact the bank for over 20 minutes and was charged premium prices as it was an 0845 number it was an average call so i gave it an average mark would of been better but my signal bad over last week and you wo n't do anything about it my experience of service no comments problems handled poitel i think your customer service is excellent happy with help of guy on phone just would have liked xxxphone to be able to help me personally with my problem i 've never dealt with such an unprofessional company who 's aim is to rip customers off as much as possible and no one is willing to take the complaints seriously . because the person i spoke to.investigated my problem .found a solution to it that suited my needs ,and implemented it . your staff tried very hard but failed to resolve the problem all fine . waited for itemised bill since 20th dec. also increased billing cause ur closed i phoned the customer service line everyday since 29th december 2011 and takes almost 4 days to resolve the problem . the service and the man on the phone warranted the score i gave as the service is good and they answer ur query as well as being helpful x silly question i was pleased and the problem is resolved with one call in two minuets courteous at all times and well spoken . it was a good service , the gentleman on the phone was excellent , i hit 3 by mistake it was a 10 for his efforts , new years day and the service was quick and perfect .excellent service all round fast and friendly spoke to your adviser about an htc software update which deleted my sat nav which i had bought a licence for , i was given htc 's number but they were shut and not been able to download the original app as i have had nothing but problems with my hand set and account since joining xxx .the adviser i spoke to today was very polite and helpful been a loyal xxxphone customer and always been help full girl was so friendly and very helpful a credit to xxxphone felt your responses could have been more conversational . there was a certain antipasti that went with the fish because the service with u is always polite+helpful ! called twice and was put on hold first time and got cut off then called again only to get cut off again . phoned to discuss contract .advisor was not able to assist even though i selected option for considering leaving xxx the advisor was only able to apologize for not being able to help .i would consider myself a valuable customer as i have four numbers on my contract .xxx does not seem to feel the same way ! because i 'm not having a big problem except some black berry internet . in relation to the initial question the adviser was very good and when i asked him to check for a new phone to see if it was in stock he was very efficient excellent customer service from the man who attended the problem the advicer was professional and helped with all i wanted . first 2 advisors where lovely .the last one was short , rude , and unhelpful .my problem was not resolved ( and was due to a ridiculous xxx policy i feel xxx offer a fairly good service with room for improvement you do try and sort any problems that i have had in the past the service is not always great but iam sure it 's better than other service providers excellent service with someone who understood me **** off i want to leave u in march q1 - one call could n't reasonably be used as a basis for the recommendation asked .q2 - solution given did n't work .q3 - the advisor probably thought a solution had been provided .could have been more thorough , i .e . testing solution .perhaps system does n't facilitate this ; another potential reason for 0 for q2 . when i rang today i was answered by mark who dealt with my query very efficiently and effectively and could n't have been more helpful problem sorted so at this point no issues . my daughter has locked her phone but there is nobody there to help us till after the holidays . problem not resolved on international dialling rate i have been on for last 18 months , just swapped to another contract and was not told would loose the international dialling rate was on before , i have factory in china need talk to today and now cannot until this is resolved , now told need to wait up to 48 hours for a call back , mean while i have to find another method to call china ! good service . i was satisfied with the assist wanted to speak to someone directly not through email or tex lost phone unable to block phone due to insurance office closed due weekend/public holiday xxx didnt take a payment for my account for 3 months and did not contact me to say this was the case instead waited until i had run up over 300 pounds worth of debt and cut my fone off leaving me with no way to contact them and owing them loads of money i couldnt get a definite answer because it wasnt my account , but i understand thanks polite conversation that sorted out the problem that i had the guy was very helpful ( : salesman helpful but had problems transferring numbers from old phone , not his fault but meant i had to go put more money on car , otherwise good experience self explanatory i think jack in cheltenham store very clued up for his job very good service a very good sales adviser and assistants that was very pleasent , patient and helpful .thank you . over it was ok but am still having prob with phone one prob got fixed and now i have a different prob with it ure sales advisor was a really helpful girl .she did n't rush me & she explained everything i needed 2 know about the blacberry that i purchased .the shop was v busy but answered all my questions just a overall good experience well done alway have a great customer service and alway good products simple - they did a good job - in oxford - having been to other stores they are way ahead in there approach -particularly fernando and zoe . 1 ) process to get a new connection was slow .2 ) some information had to be collected twice .3 ) it took a long time to get served . i thought it was an all round gd service and i 'm very happy with it staff new what they were doing for a change this was the third time i had tried to upgrade my phone the previous times the staff were so uninterested i was not prepared to waste my time on them . .i was not in any hurry . .this time i spoke with someone who use to work with me when i worked for xxx which made the difference . .we were trained in proper customer service ! !to respect you customers not take them for granted ! ! i gave that rating because the young man who served me was very helpful i wish i had taken his name .he explained everything to me about my new phone showed me how to use it and transferred all my information from my old phone . i do n't know would prefer not to good efficient service all round god service the sales adviser was very helpful !got everything sorted quickly and efficiently the man in the shop was really nice !and i got a good deal on my phone :d everything was great the assistant knew all about the product and was extremely friendly and efficient . the service was fantastic and demonstration was amazing really great service well done xxx based on the fact that my visit and purchase was a pleasant experience from start to finish .good information and advise friendly manner . my whole experience was great , friendly fast and efficient . good service i was disappointed to see i could not downgrde my price plan when i was told otherwise on the phone the day i chose my upgrade phone because service was good bad network n customer services n misleading customers n misselling contracts very good customer service good service you should not sell phones for xmas and not be open to connect he was very helpful quick efficient service with no questions less should be more , but more is less with xxx . very good service duck off no one working i had an issue with my phone which you refused to fix under the warranty .it was a reasonable request .i was sent from the sub contracting repair centre to customer service with wrong info then passed to another person who was so unhelpful .i went to the apple shop and they gave me a new phone under warranty in les than 10 minutes .apple far outshone and outclassed you by stratospheres .xxx just sent me down the garden path saying they would n't do anything as the problem was n't covered where as i 've said , apple sorted me , under warranty in less than 10 minutes .i 'd never recommend/ use vocative again after my contract is up .poor showing people ! ! ! very polite and friendly .dealt with my query berg quickly and efficiently the advisor i spoke to dealt with my problem within 5 minutes .she gave me confidence in what she was doing and although i ca n't remember her name she was brilliant .it is because of your customer services that i 've stayed with xxx . not being able to give me a straight answer . the reason was that they could n't sort out something when they could have if they wanted to! ! you did solve problem no thanked you answered all my question and give me the actions to take to sort out my problems . because you suck the service was first class great advisor problem with phone , and the department i needed to talk to was n't there .still have issue and told to call back tuesday , and never offered for some one to call me or try and help .not good customer care in my book .lyndon steadsent from my htc the man was helpful and said if i have any questions .he told me all i needed to no . my requests were met no tried 2 pay bill usin automated system , waitin 4 payment 2 go thru , system says prob , transferred 2 operator .he cannot confirm if payment has gone thru , have 2 wait 3 days n check bank a/c .in the meantime i cld b cut off cos u think i 've not paid .not v satisfactory outcome . i already have if u read them ! ! always never had a problem with xxx helpful which is why i 'm sticking with xxx and fairly priced fixed my phone and she was very freindly and polite for recesption good service this is one of many phone calls to sort out accounts problems and this is the only person who has understood my needs and sorted it out always helpful the service that you get from xxx staff is alway very helpfull and great and they are very civil to the customer . incorrect info given by vf on different occasions .informed no deals for apple products how ever on final call vf on receipt of orange network deal vf would match !but then informed vf could not match .i think it is time to change to another provider after 7 yrs with vf. customer service call back is **** and ure tariffs are to expensive good service my issue was dealt with quickly and the call was free tota inflexibility on 20th of december , i made a new contract with xxx , and the staff at the ilford store , told me that i have unlimited internet for both contracts ( old and new ) , 07769332844 and the new contract 07917322804 .and today when i checked , i realised that they lied , and i do n't have unlimited usage . i hope that you respect what you promised , and that you do not charge me for passing the usage limit .i 've done what i said ,now it 's your turn .best regards , titi olteanu xxxphone is very good for looking after its customers . it was simple easy call and i been with xxx for 3yrs now . . that says all ... i am happy customer. . xxx is the most reliable uk network since 1985 having the strongest infrastructure , my query was dealt with within minutes of calling , and the advisor was polite i have always found xxxphone v good the man i spoke to today was excellent very poliet very helpful and very prompt i think this survey is becoming too demanding and time consuming .i was on the whole pleased with the response to my query . a quick answer to my call .courteous and polite operator bad service because i was not dealt with by a human. the 5 was because because my experience with xxx over the years have not been great , they do n't do as good deals as some of the other companies .in that sense , i would perhaps not recommend them to others .on the other hand i gave a two 10s to the adviser i spoke to because she was very polite and helpful and nice , and she was very enthusiastic about getting me a good deal and got me a better price plan with more minutes for the same plan straight away .she was very efficient and this is the first time xxx have actually given me a good deal and been very helpful after being with them for more than 4 years ! 6 months to resolve my account logging in problems , fixed in 30 arcs by a nice women .bit disappointed with the amount of fob offs before todays outcome very good service and helpful swift ,straightforward action by your employee in solving my problem wanted to know data usage for month ( had text warning i was nearing limit ) but her systems were 72 hours old and number she gave me to find out ( 44555 ) only gave voice and text usage , so never got an answer . although phone operator was very helpful and seemed to understand my problem , it yet again , has not been sorted out / corrected .this problem has existed now for 4 months , and i have tried to sort it via phone centre & in shop but with no success .not happy . because your call centre staff speak good clear english that i can understand . overall pleasantness of operator and eficiency rang with a query which was resolved straight away and also provided me with information i needed was very helpful i found that the operator i spoke to was very helpfull and although she couldnt help with my enquiry as the department was closed she explained it in a very profesional way and was very friendly because the lady on the fone was very friendly & helpful + i 've always received a guid service with xxx very helpful advisor on the other end .thanks the man at xxx was v helpful and did n't just try to fob me off - i feel i have a good deal on pay monthly for my son so i 'm really pleased ! great service very good service 3 attempts to pay my bill and the machine could not recognise me clearly saying yes , then the phone call ended and i had to try again ... becos they try to ripp me off every time and they can never tell the customer rigth thing because the person i spoke to was very polite and helpful help was very goodm x because we have 5 xxx contracts with you and all of us have not had a service for 5 days , the man i spoke to said he could not tell me when the fault would be rectified , but they knew about it , i felt that he was not sympathtic and i told him that his customer service was not good .he said that i did not pay to have a service all the time !wot a cheek !he could have apologised at least .i told him that he could have handled it better and that he needed to listen back to the call and them he may realise wot i was saying was true , and i was not rude or abusive to him .i still have no signal at home and im fed up . i 've never had any problems with xxx & if i phone you ,you always able to help ...would recommend you to everyone i needed 2 talk urgently about my auto payment but he passed the buck the first technical guy i spoke to , either lacked knowledge or could not be bothered to help me . overall , my question was answered easily and quickly brilliant customer service for elderly people .such patients .she said her name was rosie .thank you the adviser was friendly , helpful and most of all knowledgeable . have always had good service from xxx i just was not satisfied i was told something elce when i went into a xxx store got a techical problem and dept is closed the last advisor was really helpful whereas the one i spoke to this morning was far from helpful an advised me to ring back later as he did n't know what the problem was and also misinformed me of my anniversary date for my mins problem not fixed my enquiry was dealt with effciently and quickly and my questions were answered clearly and finally i was askf if there was anything else i needed 2day as helpful as the man was .i am still without a blackberry , still unable to get an answer as to why my phone died and annoyed at the fact that ive had to send my phone away within a month of getting it back from being supposedly fixed pleased adviser v helpfulnot sure whether query has been actioned yet because the way i was liyed to over my upgrade help given was n't the best told to warm boot it as when i called back i was informed a mast was down in my area which was more help .however it has taken more than 7 hours to get this resolved very pleased with answer just would have been better if the service could have been immediate service to start then . because u said you would send me a txt and it did n't come . . then ur asking how good ur sevice is ?. . what service 10 reason for my ratings being - xxx took money out of my bank account too early when specified to take out at a later date and everytime saying a different date good service xxxpone customer long time pay my bill on time buisness phone not working can not use paid my insurance expected better service all ways had wat has changed agent had no idea what he was talking about so consequently i could not change my price plan . the adviser was very polite , helpful , and dealt with my problem quickly and efficiently . i 'm happy with the overall service provided by xxx i 've been with xxx for many years now and have always found them to be very professional in all aspects of service because i like xxx the operators were really pleasant and the manager was brilliant could 'nt help completely as apple who u put me through to was closed which u did not tel me i rang in yesterday with queries with my new contract , i was assured my number would be transferred over and be set up within 24hrs .when infact none of these had been done .i had 2 contracts running and will now be charged needlessly .very unhappy the issue was resolved during a single phone call and the individual concerned was very patient and helpful . always have a good experience with yourselves , chirpy member of staff today which is good just think xxx 's ok woman was very nice & helped with all my queries xxx have always been efficient and reliable .the people are consistently polite , patient and helpful .i am very happy with the service .thank you . for the last 2days it have been trying 2 get thru 2 some1 and i have been waitin for 1hr and a half and still cannot get thru 2any1 the person done everything they could 2 help me with my problem happy with overall outcome because my problems were solved and i was helped in a professional way . no lack of network support for unwanted continuous ( 2 a minute ) texts .only option to change a number held for over ten years .disgusting that only available option . this was my second call and the third person i spoke to knew what they were talking about if staff were trained correctly i would hope it doesnt take so many times to correct problem because its took me more than 1 call to resolve a simple problem - im now debating leaving xxx the communication internally is awful ! no. 3 texts is too much and annoying ! i have given these ratings because it was a good service was hoping to sort out my problem today i wanted to replace an old hand set with an andriod version .it will now take 30days and 3 hoirs with a phones 4u rep. yes if a real person wd like 2 call me i will go thou y im wondering if i want 2 stay with such a facless company all v helpful n calm n easy 2 follow even tho i 'm a techno - phobe oap friendly , listened to and answered my question staff helpful but lost contract and then had to go through system again spoke to 3 staff hoping to get i phone up and running soon fairly simple request regarding international roaming , good manner .hopefully phone works tomorrow in andorra . service was shocking untill the 4 time i rang listen to the calls and u will hear for ur selves very happy wid the service i recived lady was very efficient i was very happy with the service i received , however have had some problems with xxx in the past , which lead me to answering 8 to question 1 advisor was very helpful and dealt with my query swiftly . all of my questions were answered , my account was checked for text restrictions and the xxx network was ruled out as being the problem .the suggestion to check the brazilian operators incoming texts had now been actioned .many thanks for your efforts in resolving my issue of sending texts to a particular number in brazil .regards clive treacher there customer surface is very help ful took the time to check notes and solve problem for the fiesta time over the last few months with all hassle i have received with xxx ! very helpful question 4? ? good service given what i need help with it was stored because i paid my bill at barclays and couple of days later my phone was discounted and i was told that they didnt receive my payment i had no other way of contacting people i paid the bill at barclays bank and then i took the receipt back to xxx in milton keynes they noted my account reactiveded it then suspend i ask y ? i 'm disappointed with the level of service as a long term xxx customer .i rang from the usa asking not end up with a huge charge and could you adjust my account accordingly to have my phone stopped and still pick up huge roaming bills . i 'm your old customer even you are not providing me good service . very pleased with the outcome of my call and the attitude of the staff they were very helpful and explained in detail the questions i asked my concerns and queries were answered which is all i wanted . the lady on the phone was great after waiting 19 hrs for my fone 2 be changed over the lady today did it straight away and was very polite . . you said 3 questions ! very helpful and polite assistant helped as much as he could and was n't in a rush to finish the call matter was dealt with quickly and easy .the adviser on the phone was polite and helpfull which made me feel valued as a customer i am always satisfied with xxxphone have been a customer a long time .i always encourage people i know to switch good coherent service problem was resolved , i was called back and the operator took the time to deal with the call you always resolve my queries and have done so for 20 years i work full time so need to call at weekend .appreciate it is new year day however my bill is much higher than expected and i need it fixed asap sory 2 busy the lady i spoke to was helpful and polite but i should n't have to check my bill like this and then have to phone up to get it rectified .plus my handset plays me up at times ,wether it 's the phone itself or the signal i 'm not sure . excellent service it was simple and easy and she was very helpful the adviser could answer some of my questions , but not all of them . cos your **** no happy with the service yous have always answerd my questions and are very polite i held on for 20 mins to order a sim card for my dongle which i urgently need as i am going to an area without a landline .ap a communications co this is unacceptable i could not print my own bills off after logging in and i was put on hold 3 time as the girl could not sort it out for me because the adviser was very helpful and helped with and solved the problems i had very quickly quick and easy service nice bloke as it was new year the advisor could not put me through to the insurance department therefore i scored 5 for the first 2 questio.sand 10 for the last as the advisor could not have done any more than she did quick and efficacy lol because the service was good obviously xxx is a quality network my problem was solved quickly good service , polite and eficient they were helpful but some areas are closed the call was quickly answered .my query was answered efficiently cause it has yet to b solved i think i have already given them - courtesy , patience and concern that the queries on gaining access to my account had been resolved .a first rate adviser .dr david hutchinson . 0 professional service , all requests carried out with minimum fuss . the advice was wrong and unhelpful every polite and where every helpful the service that i require qasnt open and have to wait to replace my other phone efficiency and friendliness didnt get answers , told to phone back tuesday staff seemed uninterested i spoke to the manager & she was very nice & polite & sorted everything out for me awful customer service .none of the questions were answered properly .so unhelpful and rude and generally did n't want to speak to us . no i have been with xxx for almost 10 years and i have always been.satisfied with the various services that the company , through its advisers , offers. you provide excellent customer service guy in fone was ok but i was n't able to block messages from a pay as u go fone .so i 'm not 100 % happy . after sale stinks once xxx extend the contract they treat all the customers with total disrespect got what i needed really i still cannot send or receive picture messages .which was the reason rang i was cut off while waiting for a member of your staff ,and miss informed and put through to another department ,and when i called back told sales had closed . i chose an 8 because we 've had some issues in the past !and the rest i chose because she was very friendly and helpful no **** off your irritating me now . the problem on my business phone is still not solved and was caused by mo fault of my own .very poor service . when i signed the contract for the number ending in 8080 , i was sure it was only a 18 month contract .now i 'm told it 's a 24 month one !so i now have to dig up my contract to prove its 18 months and it 's just a hassle which i do n't need right now ! was given reasonable advise however as it relates to my next bill i will check accuracy of this when bill is available .seems a shame that the phone usage info on the web site is seventy two hours behind ! my ratings are low due to being frustrated for trying to avoid getting potentially a large bill as i have in the past and not being helped i was prepared to pay just not change my price plan .regards because ive been waiting 4 an i phone 4s for nearly 3 months . 1 ) slightly disappointed with time taken to resolve my query 2 ) not 100 % clear about what is happening with regards to my phone3 ) the service was good just lengthy you dealt with what was required i thought xxx phone would of been more helpfull in resolving or being better to help with the matter .i have been a loyal customer for 12years questions answered problem solved quickly i just speak as i find.thank you for asking me . because xxx is ridiculous and the worst thing i 've ever signed up to rubbish signal in hammersmith area .thinking of leaving for orange after 9 years . the lady new what to do and she was very friendly and polite this is definitely a joke !still awaiting a call back have i got nothing better to do ? outstanding service all round .thank u because the problem is still ongoing : ( because i found the questions intrusive .i was n't given the option to refuse to answer efficient service . did not get answers on new years eve did not talk to daughter in france ... frustrating i have tried to have my new contract conected for 5 days and 7 calls later i am still waiting . when i rang to report lost phone although the lady was polite she was not very helpful i asked if she could tell me if the phone had been used today she said she could n't tell me and she failed to mention track and trace matter dealt with promptly and toy satisfaction !thank you . the help i got was good excellent service ,always helpful i ordered an upgrade over 3 weeks ago to an iphone 4s 64gb .i was told at the time that it was not in stock and would be no more than 5 days and that i would receive a text confirming delivery within that time .i am still waiting and very annoyed and frustrated ! ! !i feel that i have been deliberately misled . quick and easy i am a xxx customer . the service team ensured that my needs were dealt with very easily . although the lady i spoke to was polite , my enquiry could not be dealt with because the customer service dept was closed . i ,m not pleased with the date you say my contract ends i took the contract out 26th jan and im told its feb because your services are poor they call it customer services i 'm a customer and your services r very poor i am still waiting for the settings i asked 3 times for look at my account long story jut nut satisfied ! ! ! !;-( supurb customer service though out top marks tollely satisfied i needed some account information but customer care was closed .i went through to lost and stolen but the agent still helped me even though it was n't his job .he was very pleasant an professional .thank you xxx for keeping me a happy customer for all these years .i 'm looking forward to receiving my new iphone 4s in the next few days . helpful and precise nobody available to activate xxx passport he was very business like but did n't give me any extra info excellent service when speaking to a real live person - less good when speaking to a machinem helpful , although was n't sure of answers to a couple of things . because i like xxx some time to set up my new chip had to set lt up on line not over the phone because xxx is the best and i like girl there the blond one you asked for them ! ! ! ! i was pleased with the way my problem was dealt with both times i have called in the past 24 hours :d i called to add a lost restriction on another phone on our account and the lady i spoke to carried out no data protection checks which worries me because .the previous call the person i spoke to was very unhelpful and quite rude and also did .not grasp the serious nature ov my complaint i have been a loyal customer of vodka phone for many years and he put that fact in a great deal ov jeopardy but thanks to the last call u still have a valued customer rather than another lost one very helpful girl the agent was heroic ; ) very poor could not deal with problem prompt efficient service i wo n't know if outcome of call has been successful until my daughter returns from holiday next week . problem not solved . i phoned u done what i asked job done ... ur text survey is annoying thou good service being able to speak to someone local who was articulate , had knowledge of my problem and the ability to resolve it without having to be passed on to other advisers . very unhelpful and did n't resolve my problem .of not being able to retrieve mms . it got sorted ! i was very impressed by beckie who assisted me i feel she bent over backwards to help service today was ok but it was a problem i should n't have had to fix was happy really nice people no the wife lost her mobile and then got it back and it was handled with you first class she is just setting back up now with you rr sending her settings thanks again for yoi excerlent service the operator did n't sound too happy but the info he provided to me was correct and i was very satisfied with it . i was provided with excellent service and was completely satisfied that he resolved my problems i was given a very helpful service by one of your customer service staff regarding my xxx family . sorry to busy today good service , quick and helpfully it 's the truth adviser was excellent but the reason i had to make the call was a systems problem i am very happy and its easy to get in tovch with you upgrade service was good but not exceptional .happy all the same just very happy and impressed with service quality and attitudes . for assisting me to set up my new iphone and sim improvement required rather fed up that we had to go to all that trouble to get a signal in sydney . we have two identical phones ,one worked and the other did not ,which was extremely frustrating .however ,finally the problem was solved ,for which we thank you .0 support was good , i just feel that the problem should not have happened in the first place . it would be a long text .no, so u pl ring me .cob gentleman was talking about my data and not the international call i have had to make . call handled ok resolved my issue 's v pleasant person .dealt with my enqiiry efficiently professionally n got the job done .and i cld understand her and she listened amd underdstood me .thanks i 've been wi xxx for 15 years an not had a problem at all really helpful rubbish service the reason is that i think your service is the best well the adviser only answer my question .i 'm just waiting to see what actually happens when i go in store the customer service i received was extremely helpful and spoke very clearly which was easy to understand that 's a sneaky 4th question !-as it was a question surrounding my bill , it is work in progress .so it would be unfair to rate it at this stage .also depending on the outcome of this and how near i am to the end of my contract i am not sure how much value xxx are giving me for my money . good service and long my it continue ? ! very helpful young man and all was explained to me fully and nice to be able to talk to someone who speaks fluent english .thanks service prompt helpful and friendly the person could not understand me for some reason maybe the persons english was very bad fire them in that case though the advisor was very friendly and helpful , he spoke quite fast which made him a little hard to understand lady was very polite and dealt with my problem efficiently thank you excellent service & technical query quickly resolved . xxx 's automated service tells me i 'm eligible for an upgrade from next sunday the adviser said that i am not , a little inconsistent i think . the service was good but not great the advisor was polite , knowledgeable and helpful , they also has an accent that could easily be understood to follow their directions .althow they could not resolve fully my querie they were able to advise me what to do next . the way i was delt with was good the key reason for the 9 was that the operator listened !she then dealt with the situation in an appropriate manner and found a non standard solution to the problem i experienced .job very well done ! no. great service was a bit disappointed with outcome no i think its a gd service xxx provides advisor was polite and helpful , never have any problems with xxx but still cant send picture messages because it took about 13 calls and 3 trips into the xxx shop to get one problem sorted the chap was very helpful and polite and got me a better deal . what i needed sorted out could not be . . polite , friendly , helpful and did not make me feel silly about my call . swift , pragmatic decision-making by courteous adviser . very good service all round i was satisfied everything was fine so rated high polite , efficient and uk call centre . when ever iv had a problem everybody im ever dealt with are so helpful thankyou helpful service . i was very satisfied . helpful , answered reason i rang no customer care very poor , girl treat me like a number not a customer .abrupt and bad mannered because they answered all the question i asked politely my questions answered , simple ! ! service very quick and helpful .just not sure that the problem was completely sorted .time will tell good service was overall hapy with service dave was very patient understanding and explained everything very clearly i 've had no signal 4 4 days and it seems like no 1 belives me coz it 's fine today .i 've rang up about 6 times in the last 8 months it 's happening nearly every month and i never get anywhere speaking to anyone very pleased with the service given to us many thanks the operator was very helpful and pleasant if only everyone u spoke 2 was like that . the lady i spoke to was very helpful i needed to no about a htc xl she said you have 20 in stock ,can you send one to your shop in chatham kent .so i can change it with fay who was very helpful thanks gary the network is good but the network do beter dells very good at dealing with my request quickly and efficiently the girl on the phone was helpful in her own way however xxx themselves r using 2 diff ways of charging and expecting me to foot the bill and b happy about it which i am definitely not !ask me tmrw wen this shud b sorted .does this go anywhere or is this questionnaire just a computer/paper exercise ?does anybody read this or act on it ?i doubt it !however if u do then plse advise accordingly thank u see summary above - would take too long to text . unhelpful info .conflicting .not resolved problems . always helpful xx xxx is great that 's why i 've been with u for 15 years service was very good and the problem was handled well . very good customer service ! my enquiry was dealt with efficiently . very .good .servise .every .time because i was given a new sim card free of charge when i thought i would be charged . alwaz polite staff n elpful there seems to be an on going issue with xxx .issues are sorted over the phone with credits for inconveniences but never seem to be applied .another 40min call with little rectified .i am a 6+ year customer with 100 a month spent but quickly loosing interest .please call to sort good service it was very efficient and easy to use the girls resolved my querie and was nice n cheery : ) we were told that we may get a call back today however we were later told the department was closed .the staff were friendly .overall the service was good but not informative . generally a very good service , however my bill is always very high and is making me consider leaving for another network .also makes recommending xxx to friends and family hard as there must be some better deals out there .i 've been a very loyal customer for some years , it 'd be great to see a discount or cashback reward scheme . your attitude to your customers is rubbish you take everthing for granted . helping me manage my account wen times r hard good customer service . advisor dealt with queries professionally and friendly . complaints about problems caused by incompetence of xxx never get resolved .just keep being fobbed off . no no he helped me get on line and i have been trying 4 a long time and he was very pashent representative was pleasant and helpful . very helpful advisor , actually resolved my problems after a month of calling different advisors , came of the phone a very happy satisfied customer well done to that advisor and thanku very pleased with the way i was helped thismorning sorted query out quickly and simply very quickly sorted i was not sure why i was charged so much your man found out and put my mind at rest solved my problem , the woman was very polite and helpful i have been overcharged on my last bill .so you are investigating this for me .the matter has not yet been resolved . the person was polite and sorted out my problem quickly the customer advisor was n't really helpful at all ! the 5 is cos i am thinking of going to three for the unlimited downloads that they offer the 8 's are because i was happy the way i was helped with what i needed to talk with your support about he was very helpful problem delt with well an excellent service efficient , friendly service which sorted the problem quickly . good staff .friendly helpful .not full marks tho because i had to ring back .computer could n't accept my bank details first time . gd service because i wasted my morning without getting anything sorted , with spending as much i do feel i should receive a better service not overly happy with the spendcheck policy that states once reached , you cannot reopen the account in question and keep the spend check open for next month .i 'm agreeing to pay any additional cost .do n't want to lose facility though as my 15year old daughters account !it was explained to me no problem though : ) i have always found the people in the call centre very helpful and prepared to answer all questions with full explanation excellent customer support very pleasant operative but i feel ripped off at call charges i have to pay to advise you i cant get a signal or weak one at best .cant wait for my contract to finish so i can move .(ifi have any customers left by then ) my customer service was fine ; the guy was helpful/polite .i just find xxx as an entity thoroughly repulsive .years of loyalty , nothing for it .with all the tax evasion some of it could 've dribbled down could n't it ? because with xxxphone u are a number not a client or end user .xxxphone promise good things when initating a new contract however when tied in then customer service is overtaken by bullyboy rude threatening customer service staff and customer service becomes a by word .just see how i was treated in the early days .disgraceful . your staff were very helpful and pleasant and answered all my queries fully very good service , thanks the initial operator was a bit too overfamiliar and the woman who then resolved my query was helpful and efficient . the dude was helpful wanted him to get good feed bk was meant to be called back in 25 mins its now over an hour so i will have t o waste my day off work calling again or cancel my contract my problem was resolved effortlessly and the staff member was polite and efficient very friendly & when got cut off was called back straight away , v nice change i would have liked the agent to review my tariff as i think i 'm paying to much each month .i did n't mention this as i only realized as i received my bill . how long have you got ? good manners and got the job done with no problems unable to access my first unexpectedly high bill very happy with the service and customer relations staff are more than polite . generally service ok ,dealt with satifaction broken phone since september , still have n't received a working replacement . very helpful inconsistency , non reliable , and lack of consideration i asked for help to add addtional email addresses to receive on my blackberry and the advisor told me she did know how to do it and advised me to go online .i asked if one of her colleagues could help she said no . mind u there was so much noise going on in the background i could hardly hear her 1st day back after the festivities i suppose .not impressed !with the unhelpful manner and attitude . the person i talked to was bright , helpful and understanding .i wish the automated service wasnt hopeless .thanks . the gentleman explained all my upgrade options and how much and what to do if i want to leave xxx very well . i have been with xxx for a long time and i have always been very satisfied you were unable to help with me request for an upgrade to my partner 's handset , even though i am eligible for an upgrade but cancelling my own handset .you were also unable to offer me any better deals than those shown on your website for new customers , even though i have remained a loyal customer for many years .very disappointing service and the lady i spoke to was not willing to assist me any further that her `script ` and pc screen permitted .not a very personalised service at all and certainly no benefits over a brand new customer .consequently i will be cancelling my partner 's handset as soon as possible . pictures speak louder than words cause i got a very vague answer from the woman i spoke to.... lady a scotch lady called beck so so polite n helpful was dealt with very well , but the problems with not being able to find my payments stopped them all from being 10 .overall very happy with xxx coz your awesome n look after your customers very very well i have been a xxx customer for many years !my bills are ridiculously high , o2 3 and orange all offer similar tariffs for half the money , i 'm strongly considering leaving xxx for good .i feel unvalued as a customer , and my queries/concerns r often over looked .as a long standing customer with such high bills i expect a little customer service !which i do not get ! ! infact i do n't even receive bills anymore ! !i need paper bills i have disappointed with your customer service , since 8 december 2011 .my issue still remains unresolved ? ? ? poor advice given following an upgrade followed by an unwillingness to resolve the issue of both billing and old handset rebate . i have took insurance out with xxx and i had just tried to file a claim and xxx has cancelled my insurance witout notifying me .they have said they have let me know in writibg but i have not received anything .the pnly thing your customer services had offered me is 75.00 towards the repair which i do not think is fair .i have two lines with you and when they are up i will cancel both and go elsewhere ! most of the times . . there are no signal in places .tariffs are expensive . well i 'm just seaching round and 3 and o2 have better deals and better customer care .for starters your billing when one goes over their minutes is outages .billing a second as a minute is completely outrageous .as a matter of fact my family and i have been loyal xxxrs for years but we are thinking of leaving .in all honesty i hope this answers your questions . the advisor was helpful , friendly and polite . good all round customer service the lady i spoke to is a credit to xxxphone very nice and helpful and hopefully resolved my problem .she has arranged me to make a payment on the 12th jan due to circumstances out of my control at work we were not paid in dec any of the staff and the managing director is not back until about the 10th jan to sort it .so your advisor jane from warrington she said she would arrange the 12th for me to make a payment .i thanked her and told her i have been with xxxphone nearly 20years and never missed or been late with a payment before .i would hope xxxphone do always look after loyal customers .thank you ive never had a problem with xxxphone all there staff r really helpful new customer .my girlfriend recommended me to xxx .my signal is not like hers .i ca n't send email on xxx .service told me it was not your fault .great .no further help forthcoming . becound in our shop in newbusy thay lie 2 u and than thay do not wont 2 halp u and thay its our polom not therd numbers speak for themselves . helped during a struggling time sum companies do n't knw wat they r doin and wiv xxx everytym i spk 2 them my problems almost r sorted so i giv them a high score 4 tht previously i had received bad service , and upon upgrade was given wrong information .however the woman who took my call today was extremely helpful in resolving the issue and compensating me for the problem i have been trying for days to set up g mail on a new handset and you keep failing to send me the password i need rang to ask to change date of payment and all ok happy with the whole service helpful and friendly staff , but problem could not be resolved over phone resulting in making a trip into a xxx shop . the advicer was able 2 sort my problem out and also offer me information and advice . person was really helpfull and nice and helped me . the advisor was helpful this morning , but i thought the same about the advisor i spoke to last month who assured me the issue was resolved .and it was n't .i 'm not confident it has been now but will have to wait for next months bill to be sure . happy customer : ) very helpful girl ! i spoke to a guy in collections called joe he was lovely . . excellent customer service . . thankyu different info of one memer of staff to another member of staff excellent customer service complete mess-up of my existing account .i 'm going to the xxx shop now , where i have to pay for parking , and sorting it out .so much for bringing my family to xxx . i had a poor experience with your egypt call centre on saturday so before i gave up on xxx i gave it one last try .the chap i spoke with today was excellent ! good people skills . overall i was dealt with very well and the operator was well mannered and very helpful , very satisfied with my call to xxx thank you . i have so many problems with xxx .you took direct debits without asking and when i called up i was told i was telling a lie .not by the last customer service but the one before .finally got a refund which was meant to take 5 days but i 'm still waiting after 14 . the lady i spoke to was helpful and did what i needed to be done cz they upgrade my tarif in 15/12 than they told me u will have 3000 min than they charage me for use the min ok service today had bad dealing with vodphone before on the phone but very very good in horsham branch ie steph very helpful all good friendly service excellent provider very good staff you really idiots xxx website is most stupid and causing technical faults difficulties website i ever seen nobody can help me upgrade my phone as i 'm able to do it only online that 's really funny for example if i 'm visiting xxx website 5 times a week 2 times is texhnical fault and do n't try to tell me it 's my browser as all advisers i 'mcomputer specialist since my 17 so do n't tell me .... take care it 's probablyby last contract with xxx to many technical issues as for one network polite , fast , accurate as always .typical xxx .thanks gud service very happy with inpomation did n't seem interested .seemed he wanted to finish call as soon as he could .when i asked why bill was so much he did n't seem like he cared .said could be this or that .no specific. .... after three trips to the xxx shop to try and get my account details on line !and numerous try 's on line still ca n't get my bill details plus a call to the help line where i was told it was in my husbands name who died 24 years ago !very upsetting !what do you think going to make another call later today .hopefully i 'll have some joy !n based on my findings operater was very helpful and patient knowing that it was my 3rd call .won't know if situation has been resolved until new sim arrives . was only makeing a payment , but alway helpfull every time i call and go in store the operater was very helpful , although waiting for specific department to deal with enquiry now . a like xxx the adviser handled my problem very well it 's so nice to be treated with efficiency and respect he 's a credit to your company .thanks mr ferrari . not great service or deals very helpful , and understanding to my problem the lady spoke to fast and i had to keep asking her to repeat the question very swift response ... advisor very helpful .very happy the lady i spoke to was very efficient and the various queries i had were dealt with quickly . no. too busy ! wanted to downgrade my account .would only downgrade by 20 a month which was poor .i also had to keep repeating myself to the agent good service very good advisor dealt with me quickly and professionally your signal is unreliable and the data rate slow .the prices are high and i have not been happy on your network .the lassie on the phone today was friendly , efficient and helpful . full services was n't available loads of it .the ones which really upset me :1.lack of information about an service that i did n't even asked to activate 2. billing date : two times requesting you to change my billing date and you did n't over-all ,your service ,was average ! the signal in leeds is very poor and i constantly have no service .i may get a few bars if i turn off 3g but then my smartphone is useless .unless xxx improve their coverage then i will go to another provider jus very helpfull and quick and gezza was proper polite respect the man handled my call well and could n't of been better excellent service thro xxx as always . this is my first bill .i wanted to know what the extra amount is i 've paid due to billing period being much longer than future billing periods will be ! i was worried about the bill i received .and to an extent did not understand it . i was passed from one department to another and then when put through to the last person after explaining again what the problem is the person just hung up the phone and so i still have the same problems please ensure someone phones me back as soon as possible today to resolve this john blanchard because the man on the phone was very friendly and resolved all my problems . .i am 100 % happy with the service i recieved from the advisor i spoke to i keep being told different things with regards to when i can upgrade my phone and the reasons for this. i want to keep with xxx as i work for barclays bank and my business phone is through you ,but i 'm not getting any help in making this happen. i 've been told my contact is due to finish in june when i 'm pretty sure its due earlier . i will be finding out my contract . very unhelpful read my 3 replies .have already done so . polite and helpful adviser no help n poor communication just i thing always things could be better the salesman refused to change faulty headphones at first .then he agreed to this at no charge . although i feel that i got some very constructive advice , my problem wasnt fully resolved and im now awaiting a call back i have been with xxx now over 10 yrs and everytime i have had any problems i have always been accomodated , would recommend xxx to anyone , thankyou very much : ) great adviser unfortunately problem not solved . because xxx never let me down .been on a few networks and xxx best i was not helped out with my dilema after 22 years with xxxphone . the operator was excellent .precise and solved my query quickly . if you call me i will explain all to you .too much information and detail to write in a message ... poor service provision quality of service experience . we are discusted the way we have been treated by xxx .we are gettin in touch with offcom to make a formal complaint .we are in the process of moving to another mobile phone provider . the xxx customer service is diabolical and deteriorated dramatically .i wish i could move to 02 ! please feel free to call me so i can elaborate the numbers given reflect the level of satisfaction i felt during n after the call no thanks you said 3 questions this is a fourth one . fantastic service request was not dealt with , as per usual . excellent service as always clear and helpful advice easily understood and and had my new phone up and running immediately , excellent .thanks . both donna and pauline where very helpful and resolved my issue efficiently .my new phone is being delivered tomorrow which is beyond anyones expectation bearing in mind the holiday period !will definitely be staying with xxx upon expiration of my contract .kind regards , philip hall great but not perfect overall i was pleased with the service i received .my main question was answered .the only thing i would of liked is some suggestions as to how much data on average i can use per day so i do not go over my limit again .eg if using 3g then on average that 2 hrs per day approx etc . however overall i was pleased with the adviser .thanks customer service was very high ... good service as xxx are good to me and i wud stay with them i am extremely disappointed that xxx would supply my business with goods that wont last duration of the contract .i had 5 lines with them and now just 2. my iphones were sent for repair under insurance and an older version was sent back to me and now wont charge .2nd iphone with same fault . quick and efficient . the reason for my ratings are because i was very satisfied that the problem was resolved nice girl - told me what i needed to do .xxx customer services has been improved in recent months - quick response , free phone numbers , extra time paying bill if needed , pleasant staff . im fuming that im paying an expensive blackberry contract and i had it stolen .there should be a replacement .if not i want too leave xxx and wont pay out .i have been assaulted and mugged .for whats happened i feel that any other company would help you as much as possible . poor billing info and service on web site - will move from xxx because of that the guy who helped me in st pancras was very good . . the problem was sorted in both an efficient and customer friendly manner because i have been wit xxx over a year now n sometimes i struggle to pay on time n they always try to wrk somethin around it wit the payment to make sure i stil have my line rinning , very hopefully company message from xxx this morning to say account was overdue and would be suspended ! ! !all payments are by direct including equipment charges that have yet to be taken !get your act together ! ! ! !i should not have to waste my time checking what is going on !the call apart from the waiting was handled fine but i should n't had to call ! ! ! ! sorting my contract out because of the professional service that i receive no happy with service received however should not have had to make the call in 1st place . efficientknowledgeablepatient very helpful polite ive always had very good service from xxx , staff are always extremely helpful .thank you . exceptional service , but advisor needs to sound a bit more enthusiastic on the phone .that 's the only qualm though !otherwise perfect . no they have always been very polite and helpful . could have been 10 out of 10 for all 3 questionsbut i am so fed up having to phone up about every bill i recieve . yes your web site is d xxx as a coverage n customer service n general querries .all r always fine n these r the reasons good advisor the app she told me to use was for android not i phone .other than that she was lovely guy on fone was helpful and fix things but most of it sould of been done b4 and had a lot of problem with vondafone in past couple of months well to be honest i was quite satisfied with the service i received but i was n't happy with when i brought my phone that it was n't ready and set up x i was not given enough information and just genuine lack of understatement and initiative quickly got the answer i needed and no added sales patter , short queue as well all round service i will have to wait to see the change on my account .then i will know if my problem was resolved . mixed because u taken money out of my bank without permission very good service but not the best priceplans people i spoke to were genuinely interested in my sons problem xx certainly .i was extremely disappointed to be overcharged by nearly forty pounds in one month alone !if i hadnt queried theexcessive amount of my january bill it may be that this extra charge would have been included in other bills going forward ?as it stands you are still going to take money from my bank account tomorrow that i do not owe you then i have to be out of pocket until such time as you refund the amount to me .this may result in bank charges being incurred by me and also means i do not have access to money that is mine not yours .how do you propose rectifying this situation ? iv never had any problems with xxxphone & the staff have always been very helpful with any queiries iv had got all the information for me no everything was dealt with easyly unhelpful , no resolution overall good the advisor helped me with my queries and was friendly and professional i have been a customer with xxx for a few years now and the network has never let me down in any way .thank you for the smooth services , help with any questions and great network coverage . everything i asked for was answered with no problem and the lady was very nice i have no problem with xxx i have been with you for a long time and no wish to go with another comp thank you i 've been very dissatisfied with the service i 've received for the past year .i 'm thinking of changing from xxx after 10years & you do n't care .customer care does n't exist so why should i remain with you & pay good money to be ignored when i complain about service & products ?i can get a better deal i have been charged a lot more than my what i signed for barely exceeding the maximumthere should be some kind of warning text before we reach that limitalso vat should have been included in what the guy at the store was telling me about the contract ....not only that he gave me a business contract for some reason ....plus i remember he gave me a used phone at first and when i went back to the store ( by chance ) the manager pointed it outits this things like these that i would be recommending xxx ....infact i 'll dis-recommend it because getting told different answers to question it was a very good level of service that was given because the advisor helped me with my problem i have been with xxx for quite a few years and have been pretty satisfied .im not sure yet if the problem has been fully resolved .lastly the person who helped me today was very helpful just overall great service good costumer service . guy spoke to very helpful changed my price plan to stop me going over all the time .and changed it so my dec and jan bill being paid together in jan .brilliant costumer service skills : ) u didnt resolve my problem been with xxx for 10 years any problems have always been sorted with the minimum of fuss excelent customer servise skills and my problem was solved within minutes really helpful and efficient . the advisor 's before the one i spoke to were vry un-helpful an never understood my problem excellent service just waiting 2 c if u sort my problem thats why i put a 7 coz u trying 2 find the problem with my bill no because uv had your 3 questions that u asked for ; ) the man who helped us today was very helpful and sorted our issues out ... the guy was easy to talk to .could n't lower my tariff , but that not his fault .he was friendly . cxusrtomewr asvisor to the point friendly and got to the answer quickly spoke to two assistants on seperate phone calls .first assistant was not very helpful , gave me a fob off answer ` site may be busy` .second assistant was more helpful , reset my registration , but could not check effectiveness of acction because support admin were not working .still awaiting outcome of re registration ! i have explained all to your customer services chap , will be changing providers as soon as i can if you had read the last text you would know i was happy that i did not have 2 wait 2 be answered & the lady told me when all my 5 contract are due to finish . becoz ur services r very good. i got good deal from ur store . i m happy with that.thanks . the results i asked for have not come through i think xxx has completely changed since i first ever used them about 12 years ago .i took out 2 contracts for myself & my now ex fianc a while bk .we have had nothing but issues the entire time , ie monies being allocated to the wrong account , my phone not working abroad , unbelievably high phone bills although already paying for high tariffs , automated menus changing so they do n't actually lead u to the right person / department , not having any coverage in places i always had good coverage , being advised the wrong things by your team .it 's not the last advisor i spoke to who has really upset me , just the entire company & customer service or lack thereof .once i have resolved this issue , & have all the facts i need , i shall be putting it all in writing to the necessary places who are meant to regulate these types of services . advisor was helpfull and query was sorted out but just very dissatisfied with xxx in general . was disappointed with first few calls to xxx where i was given assurances and promises that were not carried through .xxx made a mistake and now i have to suffer for it .tried to rectify the problem today was partly resolved but means i have to go without money and call the bank to sort xxxs mistake .was extremely satisfied with the person that took my call today .very apologetic and did her best to sort it out for me seemed genuinely concerned about my problem .deserves a payrise id say . xxx is the best network no took ages to get through and then was put on hold without speaking to anyone .had no choice but to hang up .plus reason for call was had no network at home from 29 dec until late yesterday . its great to be xxx customer . customer service was very good but was waiting time to get through to someone was a bit longer than expected .still satisfied overall because i do n't only believe in complaining when i have received a poor service , a pat on the back should also be given when i receive a good service i was kept on hold for an hour and have not managed to speak to your advisors , your customer service is disgusting because the internet allowance you have is rediculous and the operator was useless call was answered promptly an issue was resolved just random answers and i do n't think my phone call was handled properly xxx has been extremely unhelpful over several months over my perception of overcharges to the extent i have come to believe that the company is institutionally dishonest .useful and helpful operative today tho this has not affected my view of the company so may not upgrade with them now that i need a new phone . the adviser was fine but the people who i needed to speak to were not there coz of the bank holiday all a needed to do in the call was handled very well and it was sorted out for me just how i needed it to be with polite member of staff .great service thankyou . the guy i talked to was very helpful and got my jobs i asked him to do done straight away good service i thought the service was excellent , the advisors we 're friendly and helpful and my query was addressed quickly . there was a problem with my contract hopefully its all been resolved now and was given a temporary phone whilst my iphone gets repaired thanks because they put my phone back on :d yay xxx is brillant very good service thanks i was very happy with the advisor 's help but until the changes requested are made to my account i would n't give 10 . as think the service was good and my problem got sorted promptly in general customer care is spot on , just need to review insurance policies and procedures to review them for different cases as they all are different cases . the customer service i have received in the past has been shocking ! no consideration of events and .no common sense used it to long to get through and my isue couldnt be resolved no gd servics i thought the level of service was not as good as the last times i have phoned up i was satisfied with the service the guy was friendly and polite and gave me the info that i needed . all my questions were answered and i was satisfied with the outcome excellent service from both the initial lady i spoke to who passed me onto a technical specialist who addressed the problem .first class ! because my bills are always sky high the woman i spoke to was pleasant , very friendly and cheery , she made general conversation with me whilst dealing with my payment . disappoint by the service before , please make it better cos he helped a lot better than the bloke i spoke 2 befor that would n't do anything 4 me very good and patient service i just left o2 because i can never get hold of anyone .you answered my call within a few rings so quite relieved ! quite a quick response after receiving a text on a bank holiday technical service rep in egypt was great because the adviser i spoke with answered my querry to the satisfaction unable to help as xxx mistakea were done in exeter store i got what i need done very quickly without too many problems good service , helpful lad the call failed before i could ask another question .tried to call two more times , been on hold for more than 10 min and give up .i 'll try again 2mrw . been with xxxphone for a while got 3 contracts asked could i put my son onto blackberry mess thought i get a good deal but i did n't so i will cancel all my contracts and go to another network expensive bills not explained clearly . excellent service and resolved my enquiry first time :-) i was asked to take a letter on the shop to cancel my contract as the email was not working by the customer service only to find out the shop were not able to do this .honing outside and ringing customer service the said it could be done , and if i phoned up after the 20th they would do it straight away , when i said i wanted to give 30 days they said their method would be ok .i asked them to put it in an email ( still waiting ) because i do n't like this network ! very pleased with customer services helping me with my queries needed to know how to find security code for mobile clear , swift , british and no nonsense i am late in paying my bill .the young lady that i dealt with was delightful .also it was a lot easier to get through to someone to talk to than the last time i tried . person was clear concise knew what she was doing and efficient just great service because your service for business customers and loyal customers is terrible !i used to recommend xxx but i wo n't anymore ! i thought the phone call was very professional and i found it very helpful . the lady was very pleasant and helpful . i feel like a valued customer when i speak to xxx employees . they are based on my experience . the advisor knew what he was saying and was very efficient .however your actual online billing was the reason .for the original call as it is completly out of date and is showing incorrect information and details the customer service agent i spoke to was very helpful and polite .and resolved my query .however i would not recommend xxx as i do n't have n't had a very good service overall from them .there always seems to be connection problems with my internet .my bills are always way over my tarriff and when ever i enquire no-one can explain clearly where it is that i am going over . because ur **** happy overall my question was answered my situation got sorted quickly and efficiently the first 2 questions also should have been marked lower !the service i got when trying to speak to a manager was terrible .the operator told me at 5:45 the systems were shut down 42minutes ago when another person i spoke to had just been on them .they refuse to help until tomorrow i am appalled once again by the service that has been provided the person on the phone did not understand me and told me to hold and the hung up on me although that i would like to support staff aiming to do their best .it would be a great idea if xxx allow customer further discount for answering these survey 's especially as it is repetitive , standard and time consuming .many thanks .nesrin habib excellent telephone manner , quick and concise answers . very happy with xxxphn adviser was very helpful and explained everything very well friendly person on the phone and very helpful u. k.call centre , quick helpful chap .resolved issue in mins .thanks . calld with prob with dongle , got sent 2 tech people , told them prob n they hung up on me ! ! ! > :o one of the the big problems is all the voice activated options , if a friend speaks in the back it 's stops and starts again , also wen i took a new contract out , my minutes and txt did n't stay the same , i will be leaving xxx , when my contract expires , and not coming back thank you , have a nice day lady was very helpful , but am hvin trouble registering as it say 's my a/c no . is wrong , but it 's what 's on my old bill ? the xxx adviser was very helpful and polite .top marks thanks 2 him tha call was dropped nothing was solved tried to call back and was impossible to get a line again quick today usually a lot slower and staff delt with problem and abit more which was not the case in the past had money difficulties over xmas . . xxx sympathetic. . allowed to split payments . . really helpful thank you very quick no waiting the service was ok , no great , not bad be cause that was the way i seen them answered our questions and very helpful speaking 2 an agent and asked 2 hold whilst he spoke 2 the wareho use .held 4 20 minutes and he did not come bac 2 me your service was excellent ! no one wants to take responsibility 4 actions which have taken 2months to action ! no the reason is that a lot of time there is no signal with xxx , and when i was with other networks i never had any problems .xxx signal is not very good the way i been treated lied to messed around and my sister with u and she feels the same i never heard that monthly pay dates can be taken up to 5 to 4 day before your pay date i am shaw trading standard wil agree with the misstreatment and i shaw they wil be able to do a lot 4 me when i tell them and it a lot to tell good service , friendly , helpful . that matter for which i phoned should have been sorted over a month ago yet as with several other problems i 've had , the staff only gave half hearted attempts to resolve the issue and yet again resulting in me losing services .as a whole i 'm woefully unimpressed with the customer service level of the company . i was with xxx( softbank now ) in japan and this company has been a real good to me and my family .that is the reason for my ratings . got through to the call center quick and easy , english call center .operator was polite and understood what i wanted . good service instead of helping customers with their problems , she caused stress ...i spoke to the xxx shop team in hounslow at the sametime i made this call and there reaspose was ' shes every unreasonable so i ended up being more stressed , all i want is to be treated equally like everyone else . .and instead her reactions are respondoing to me leaving xxx , which is a shame since i have said many good reviews about xxx . because its the third time iv rung up about this issue ... ! ! the agent was fantastic .she was polite , friendly and very knowledgeable .my issue was resolved quickly i was very satisfied because he did what u wanted and was very polite x very efficient , helpful man .got through quickly . i needed to speak sales advisor for adding another phone on business account i had to ring back a 2nd time to resolve the issue have stated this in my answer to your first question x iam very happy with the help i receive although its hard to understand how to do the things you want went you call xxx straight away i find it easier to talk to someone . new contract but misled on phone availability .been waiting one month and still no confirmation when phone will be available .disgraceful . i needed help with a double payment that had come out of my bank .the advisor was so helpful and efficient . helpful and informative advice albeit bit long winded to reach someone . the advisor was extremely helpful because i got what i asked for and i found the man very helpful and polite x as it has n't yet been sorted out i wanted my bills sent 2 me by post but have had 2 ask several times .i am happy with xxx and would not change 2 another provider , just want my bills by post so i can claim them back .if it was n't 4 my bills i would av give 10 for each answer . good customer service the person i dealt with was professional and dealt with ny query the phone i have i have had to have replaced several times because it faulty every time and i feel the advisor did n't recommend anything to me or talk about my options . they were trying to be as much helpful as possible i receieved a message saying i was due money .when i called i was told i owed money on two phones i had bought .when i took out the contracts the cost of the phones was due to come off the next bill however i was told it had been processed for a card payment .what really upset me was that i had not received any details on this from xxx until the text message arrived today accusing me of owing money .when i called i was basically told that i had to make the payment by card even though it was a xxx mistake .i ended up feeling my integrity was being questioned for something even though i had made no mistake . the lady who helped me went beyond what i asked , and was more that helpful .i have tried about 3 timed to get this issue sorted and always got no results . service received was fine although there were some errors +i had 2 call bk again 2 confirm what info was correct . excellent service the person who dealt with me was friendly and very knowledgeable about my problem helped me out loads many thanks the call centre agent was extremely helpful and efficient all was gond they dealt with enquiry quick always have excellent service .1st class . operator barely gave the impression she knew what was going on .passed on to another operator who gave me inaccurate information and then cut off when trying to make a further enquiry .ended up resolving the issue i had independently of customer services .but i still have an outstanding query .i expect way better from a major telecoms provider . as i was very happy with the agent and service i am wanting to finish my account and was told in store to phone to reduce the payments untill the contract comes to an end , having called you have told me i need to visit a store to do this ?mixed messages and unhappy with the overall service and contract so moving to 3 mobile ! fast efficient and helpful the woman just put the fone down . very polite man , dealt with my problem quickly .no problems . because you asked me to rate you . my call was answered quickly and the member of staff was professional , polite and efficient . the operator was very good in all respects and dealt with my call proffesionally i gave a 0 for everything you asked because i was hanged up on twice and at the end i still was not satisfied as they were not able to solve my problem . the agent who dealt with me had a pleasant manner was helpful and resolved my issue effectively .his customer service skills in this case were very gud .if should go far .quality of service is key whilst sla 's r important.quality of service is of equal importance . met my expectations in a professional manner . because i cannot return my contract back to the original terms and it 's will remain the same fir 12 months .... disgraceful issue not resolved till 4th when number transfers . the guy who i spoke to could n't have been more helpful cannot find account details for partners phone .the phone has been cut off but no explanation or anyone who can find details of the phone number .another hour wasted on the phone to xxx ! was very helpful and sorted out my queries the adviser was great really tried his hardest really helpful its xxx itself that i 'm not too happy with lucky u got consultants like that to keep us customers leaving xxx due to high tariffs and lacking customer service in stores .called to get pac code and it was closed . it was good level of assistance , however , the problem of setting up a direct debit for one of my numbers should 've been solved weeks ago when i made an inquery . i am very unhappy about the set up of my iphone account not being correct helpful to get rid of the questions . very sweet and kind rep.direct , polite and helpful .immediate resolution to my query , which worked ! good helpful guys but took 2 calls to get all the info ( i .e .timescale for requested change ) 0 the operator was very polite n very professional the first man i spoke to in collections told me a load of rubbish .steve who i spoke to 2nd told me complete opposite and sorted my problem out straight away because xxx staff r always polite and helpful and willing to help which is why have the hole family on this network !wonderful i phoned to pay my account but was on hold for so long that l did not get to speak to anyone and will have to try again .your auto service does not seem to work for me ! wait to be connected too long .polite but lack of understanding from operator .simple concept of understanding i had paid a bill but payment was being delayed by bank holiday .pleased to be informed that cut off date was 8th jan , but displeased to receive text yesterday threatening me with cut off mentioning no deadline just a threat . i was constantly put on hold and hung up in frustration no time sorry fast polite service because the customer service was rude and they did not no wat they was doing good service straight to automatic machine , having to call customer service , over and over again , and after setting direct debit up every month , i have to phone , to pay bill , when busy with military and i have unlimited internet on my contract but seem to run out of internet time and go over my bill , the service is n't as great as i thought , am sorry to say . i asked 4 another sim card 4 my grandsnn and u said i need 2 pay my bill on time 4 3months and i can have one i said if i set up a direct d up would that b ok and u said no i have been with u 4 17 yrs and thats the thanks u get u have had plenty of money out of me the person who attende me today could not have been more helpful .however the xxx/blackberry service level has not been met on my original request which was placed on 16th december and i was told i would get a response within 2 working days .all the person could do today was resubmit my request for an unlock code for my old phone . she sounded nice .lol tried to pay a week ago by auto payment kept cutting me off then today would n't accept my card finally had to speak to someone to be able to pay my bill no all my requirements were met satisfactorily by a friendly and helpful member of staff . excellent service .friendly operator .very helpful . because i feel that the xxx network is far inferior of that of your rivals , also i asked for the same thing to be done to my account 3 months ago and someone was able to process it for me where as this time the person did n't seem to want to help av foned 121 a few times n always got gd service , thank u . was very impressed took the call professionally and dealt with very quickly !just what i like !somebody knowing all the information . the people i deal with , within xxx are professional & always helpful : ) good service although got put on hold this morning for ten mins to be told no body could help .hence i had to start again later this pm . cause ma iphone is still not working on a 3 g signal and the other iphones in house with2 other company 's work no your advisor was extremely professional , no issue was too big or small .thank you , she is a credit to xxxphone ! my reasons r that xxx is a great network and the customer care is second to nun . the advisor was very helpful always helpful prefer talking to a person rather than a machine .all callers have a human touch and make you feel like any question whether small or silly is ok to ask very passive member of your team , was n't the usual pleasant phonecall i encounter with xxx having spoken to several workers since august + visited one of your shops re : my bills - as i have stopped using direct debits-today i was told that i have a bill outstanding from sept/oct of sixty-five pounds , and yet i have paid november 's bill ,i am shocked as it 's news to me .i am thinking i must cancel my contract as i feel misled .the worker today was fine/polite/informative but what he said did not concur with previous information via xxx .thank you . good service excellent service overall advisor did his job well because i think it is the best network the only thing i am disapointed about is the price very helpful but has not solved problem ! it took way too long , the operator was n't very clever . everytime i have a problem with my phone or even my bill it seems to me that the people that i speak to never want to help and are rude because you asked uh the lady was very nice and helpful because i ca n't even access my bill , i do n't know what i 'm paying for . i always have any query resolved immediately and sufficiently everytime that 's why my ratings are so high been a customer forever ! ! because it was easy and simply to sort what i wanted to sort i am satisfied . good service and resolution i asked for a refund when i was charged twice , told i have to wait for my refund even though it wasnt my fault .xxx had no right charging me twice .please do not text again as you are annoying me . because the advisor was very polite and helpful and managed to solve my complaint with ease unlike several other times when i had called up regarding the issue . no quick response and direct , concise answers . 1st 2 questions receivd in reverse order , which accounts 4 those replies .o'wise , she sorted my blockd mob bt could n't help with card change . i am hoping that the problems i am having with xxx have been sorted they were very helpful on the phone and i am hoping the problem has been resolved xxx blacklisted my 13 year old daughters phone by mistake and i have not been able to get it sorted it has been a nightmare i am paying more to xxx each month than i am on my mortgage yet i have one problem after another i still have an ongoing problem with xxx because they mixed up all our imei numbers up my daughters blackberry fell in the canal and even tho i have been in contact over it for months with xxx and it was insured they will not replace the phone so even tho i am keeping my side of the contract and paying all my bills xxx arnt keeping to their side i have had nothing but problems i would love someone to phone me to discuss the blackberry because i am getting nowhere there is no loyalty even tho i have been with you for years and have all these accounts for me and my 5 children if it is not sorted i will not be renewing any of my contracts when they are up nobody seems to care or are even interested when i hang up the phone it 's as tho the phone call was never made xxx service provision is below standard and service is not available when required .the call today did not resolve anything on this issue . i would like the new phone as a thank you for saying nice things love peter he was very polite , friendly and helpful even thou i had to speak to my bank for a solution ! not convinced that the person i spoke to gave me the right information about my upgrade , he did n't sound confident in what he was saying .also the phone line was poor i sometimes have trouble getting through especially the automative line then left on hold for ages to speak to someone .the person i spoke to today did n't ask me if i needed anything else .there was a couple of things i would of asked but i will go into the shop tomorrow . adviser & ease of service : v good .upgraded phone : done because every time i ring up who ever i speak 2 r very helpfull ,polite quick , efficient , competent because the adviser was very helpfull and gave very usefull advise which could become very helpfull in the future great service simple , courteous & timely courteous polite efficient and could understand him good service and has been for many years . advisor really helpful and sorted problem out first time problem solved i got the help i needed - in the end - from a nice guy on the phone .the chat line help went round and round and did not help because my problem is still not fixed but the advisor was lovely . i did n't get the answer i was looking for . very friendly , call answered quickly , had confidence in what i was told . the advisor was pleasant and polite she dealt with my issue quickly and nothing seemed a problem the staff on the phone rude and arrogant are unhelpful and words can describe how much xxx have up set me because you cut me off and did n't call back . great service and proactive style . because everything i phoned about got resolved ok excellent friendly attitude .extreme quick and efficient service .exactly what i wanted and needed .thank you good service not 100 % happy with service .had many problems and getting fed up with having to keep sort it out . well overall usually satisfied call was answered quickly , assistant was mannerly and helpful ; and matter dealt with easily and with no fuss or difficulties . a good guy exellent service polite courteous helpful no the advisor was not helpful when i asked to reduce my plan , basically just said i signed up for 24 months do should just get on with it , talked over the top of me , did n't listen , i ended up putting the phone down xxx do not offer a compatible contract for the iphone .the new software which i have downloaded for my iphone4 requires more internet , i do not have a land line connection therefor the bt open zone unlimited has no use to me .i am on the highest tariff you have to offer , yet my monthly bills are still going over ! xxx should revise their products with regards to their contracts . advisor should have been far more accommodating and helpful in her language and intonation of voice . not good at explainin but gr8 service and im well happy really friendly , put a smile on my face self explanatory ! i was satisfied i have recently upgraded my handset however the first new handset i was sent was not the one i requested , the second was the correct one , but it was faulty , so i was sent another new handset which was also faulty , i have been sent a reconditioned handset which is also faulty and i did n't appreciate beind sent a reconditioned phone instead of a new handset ...i have been looking forward to upgrading so i can use a new phone but so far it has been a huge inconvenience and my time has been wasted but nothing has been done to make me happy sorry no yes always very satisfied with service provided . excellent service all round and extremally polite could n't do enough to help to resolve problem .a complete asset to xxx do not trust u anymore after years of a good service u let me down big time last year and ca n't wait for my contract to expire soon . account enquiries staff were very friendly and i was pleased with mt visit it felt like the person was ready to support the customer and knew what she was talking about i was satisfied with the query she was helpful , and uk call centre i was very pleased this time with your service which is not always my experience with xxx . the phone call was poor as i could not hear her so well and annoying that i can not change my contract any lower i have never had any problems all the time ive been with xxx . happy with service and got a good deal i have been messed about and lied to by xxx as a company with regards of reimbursement of money owed to me , instructions have been ignored .furthermore the service over the last 2 months have n't been satisfactory as on many occasions we have got no signal downstairs in our house . because i have n't sorted my email address out i 've lost my password and ca n't reset it without it so i 'm paying for something i 'm not using because person totally understood the question , was particularly courteous and helpful .call was answered promptly . i 'm always had good service from xxx . could not complete on line registration to enable me to see statements and upgrade . overall i was satisfied i was overall very happy with the service but feel the problem i had shouldnt hav happened but got info to stop it happenin in the future . you did n't help me useless at all the assistant was very pleasant and provided a solution to my problem . i was very happy with the service and the people we talked to were helpful but it was a little bit slow . very helpful adviser and pleasant x if you are really interested why dont you call me ii called wanting the content control removing as i am over 18 .the advisor stated it was do n't and it has not been actioned .the control lock is still on the websites was n't happy with the service my mobile phone was barred for no reason so had to ring up to get my service 's back , when i asked customer services why my phone had been barred they could give me a valid answer after calling twice , as the first time i rang the phone was put down on me 10 xxxphone gives good service friendly welcome and overall manner , patience and appropriate tone in dealing with my query ( did n't make me feel thick ) , sorted the problem and gave me advice in case it happens again .very impressed . lovely helpful member of staff dealt with fairly quickly ,politely and( i hope ! ) effectively .still waiting to see final outcome the agent was helpful . good service . they reflected the level of customer service i received 10 ot of 10 for kevin .ifa client is my age i want u to monitor that i have the best deal .xxxphonedo not do that .iam the one that has to ring u ! i am not told when i am due an upgrade .thisshould b automatic !how could i b denied a new phone when my phone gave up the ghost 6 weeks before due an upgrade ? !a ridiculous state of affairs .onlywhen i threatened to change to another supplier was i put on another tariff.theindividual is not looked after . very good service very friendly and polite .thank you lack of flexibility in answers - only standard answers given .no initiative shown to find solution for the customer. no value given to customer loyalty / years of service or cost of monthly bills paid over the years .no appreciation for customer situation .at xxx store @ heathrow t5 this was very different and given the impression something could be done to solve the problem . a gud customer service advisor because the man l spoke 2 was very helpful x o8oo had not being bared from my phone l had requested it some time ago perfect service , no problems , told me what i needed to know , very helpful my problem was not resolved again as a customer of 10 yrs and 2 handsets on contract i was told my best option was to terminate my contract daniel was ace ! always good service from xxx overall excellent customer service from xxx , the only thing that would make my contract better would be a bit more value for money on the 3g allowance i always go over and this affects my bill your website information on content control was very frustrating and so i had to contact via email to eventually get a resolution ! overall great service , dealt with my problem quickly and efficiently . xxx services are unconsistent and not flexible .the agent i spoke to today was fast , professional and helpful very pleasant lady and answered my questions too the chap i spoke to dealt with the problem i have with my son 's blackberry , said that we should ring again tomorrow to speak to your technical support team who would resolve matters good device my request was handled excellently . terrible reception it was a pleasant and efficient call that sorted my situation .thanks to the pleasant and competent customer service personnel . problem sorted out very fast customer service advisor like that helped me was very polite and helpful thank so much nah it 's alright very good overall service . your staff are not intrested to help the customers i was pleased with the customer care no 1 you listened to me ,no 2 you dealt with the situation fairly and relatively quickly and no 3 the lady that dealt with me was perfectly trained because at times i felt i had a little aggressiveness in my voice which i can understand hard to deal with .would just like to say though over the years there have been lots of mistakes with my bill so i seem to be on to you a lot more nowadays ,saying that you always sort it out would not want to join anyone else . i have three children all late school age and i know they will stay with xxx once they leave my account because i usually get good service i 'm quite a satisfied customer i got the answer i was looking for without any sales pitch . customer service rep was very helpful and polite because i got put on hold 2 a sales department , that didnt answer to me , & then i got cut off , i then phoned straight back , & again got put on hold for a 2nd time for over half an hour , & once again i got cut off .i phoned back for a 3rd time , & got put on whilst being transfered to the sales dept , but this time i was on hold for 59minutes , & even after that amount of time , once again i got cut off , so i gave up !i am extremely angry i spoke to a woman called ann .she was very helpful and corrected an error made by a colleague on my previous call .there was nothing more she could have done to make my experience better .bang on ! i have in the ratings prob nt slvd very poor signal in all areas should of chose o2 customer service is always brilliant - also vodofone always match my needs whatever my situation as a high spender , i did not get the same care as previously .i control a substantial xxx spend for myself and companies .i may change service provider as a result . it was a very good service and the girl helped me in every way because xxx is just the best network the operator understood the problem , and sorted it well wonderful service .very polite . the person who helped me with my enquiry was very helpful and poilte at all times .she is an asset to the xxxphone company . an adviser who 's good at her job .something that 's lacking with xxx from past experience . my phone bill is overdue so i phoned up and the customer service assistant said i can have until the 9th of jan great news needed help as cant pay my bill till pay day at end of mth .nded an extension .lady helped as much as she cud considering its a bank holiday . i have been dealt with profesionally , but the problem should have been sorted on the first occasion not the third or fourth ! iv always found xxx staff to be pleasant professional courteous and always willing to keep me happy .i will also be complaining again shortly about an overcharge on my most recent bill but have no concerns about reaching an amicable solution bills never add up right .people are rude when i ring up . found the woman rude and not helpful then i rang up and spoke to sumone else who was more helpful , also previously got wrong information about my account the advisor was very polite and tried where ever posible to help .and resolved my problem .the only reason i have is that i get charged for picture messages thank you michael no, coz that 's question 4 , and that 's more than slightly annoying !you said 3 , quick questions , taken ages and now you think i am stupid ! all ok the person hanged up on me and did n't answer my query !not impressed at all .i keep getting overcharged and u have upped my other contract without telling me ! has ca n't realy understand the foreign staff the person was professional and helpful nope i done this survey about 3 weeks ago and i commented then on the inefficiency of xxxphone and the disorganisation that has been persistant for the past year .sending me the same questionairre enforces the issues i have raised . i 'm left without a phone that does n't work so i 'm using my sim in someone elses phone i was told incorrect info was told carphone warehouse would be able to upgrade me straight away got there and they could n't then told to go to xxxphone shop who may or may not be able to help so problem not sorted and wrong info given and without my phone and all my contacts first lady was very helpful , second call lady did n't know anything , could n't answer my questions then put me through to automated system without telling me , which asked me for a code of some description which i did n't know !x great service . used my card to apply credit to my daughters phone and operator applied credit to someone else 's phone ! ! i had to ring back a second time to correct the issue ! ! ! ! 0 as it still does not work ! ! ! ! im still waiting for the content control to be taken off , i feel the service is varied .english staff are ok but the indian staff fail with simple requests that always mean as a customer in out of pocket very helpful and friendly service by customer service assisant **** sales perfect gavin phoned to cancel my contract told to do it on line .your email site is not working so phoned customer service .got through to them but net work failed again and cut me off .really pissed off with your net work when at home .customer service should have called back . problem i had was sorted out asap i was happy the reason is that the htc phone are not very good xxx sale team have cond me in to haveing one the htc phone have not got a good singlesent from my htc i was very happy with the service i received very understanding and helpful thank you i was very happy with the fast efficient service and the customer service agent was very helpful and polite thanks xxx have charged me twice on my card on two occasions ! my problem was sorted out and the person i spoke to was very helpful and polite .iwould recomend any 1 to xxx service was good with both calls made tonight .iphone prob has been sorted and very helpful arranging for replacement and sending it to me .all very helpful with my two calls made tonight .thank you . i have never had a bad experience with xxx and i think the staff are a credit to you !i would n't use any other network more to do with a previous request that was not actually actioned .it was actioned on this occasion problem still not solved and worst customer service ever had i was very satisfied with the customer service in this particular occasion .( although there are many things about xxx that are less than satisfactory ) . because he helped me with my enquiries .andalso told me what to do nx i was pleased with adviser just not pleased with the service you provide my query was sorted quickly and well dealing with my inquiry very well ! average service high bills enough said ! thanks .finally , please could you tell us the reasons for your ratings ?give me a call and i will be happy to very helpful and knowledgable person who made suitable suggestions and was able to action my request immediately . the gentleman on the phone was very helpful i found out a lot about my contract that i did n't know before i was absolutely furious to find out all the charges i had on my account as we where no told a lot of vital information when taking out the contract simple query well answered and you answered the phone quickly because the adviser was very good she was quick clear and efficient the issue i had was resolved with a very professional and friendly manner ....aswell as the advisor i spoke to was very friendly and polite ! ! daniel was extremely helpful and did all he could but was unable to solve the problem due to the bereavement team not working on a bank holiday i have had contracts with they ended now i have a pay as you go and since then you have made mastakes and i dont know where i stand with my bills thats why my ratings are low no why put me through+to a department that is not even open . 10 overall , as a long standing customer , i am extremely disappointed with the service provided .i would not recommend you to friends and will be leaving you when my contract runs out in june . mike was very polite & helpful but most of all understanding i have had a problem a bit on going and am paying alot each month and not getting the service i ask 2 leave the contract early and take out another one with yourselves with a new phone but not allowed offered another exchange but all the inconvenience with it so not so happy with that we have 3 contracts in our house but we will look around now at others phones still fucked good service lack of communication skills and most of the times some information is not readily available . just good service nothing special . as i thought thats all your company is worth .i never get my problems sorted and the same ones .and sick of phoning every month as my bill is wrong .this is why i pay for itemised billing as you can never get it right .and really don t trust your company . the representative today fixed , in 20 minutes , and issue that had been ongoing for 6 weeks . i called to make payment but lady advised not possible as its bank holiday . i work for xxx and i work bank holidays so know this is not true .pure laziness . she sounded we buff : ) as a loyal customer i was expecting more flexibility ! happy with service . you will not give me bt wifi professionalism , courtesy and speedily resolved every time , superb because the lady i spoke to this evening was very helpful and i also to somone else two days ago and they were also helpful yes - knowledgable csa with good understanding of customer service and a pleasant manner the customer care team are always polite and helpful we have been trying to resolve couple of problems for months now with avail ! this defective bb curve is being replaced at last , and the xxx rep who took my call was very efficient and ready to help . had problem s with a old phn & never got it bck ! ! had new contact a second line i was told was gonna be cheaper than it was plus bills come out at separate times . he cldnt havebeen more helful good quick swrvice .perdon knew what i wanted . keep gettin cut off n the advisors do n't seem to b helpful n then was refused help as its 8pm n shift finishes disappointed with xxx 's service and lack of help . i got what i wanted ! i made a call to customer service to cancel my insurance premiums and they were done instantly with no hassle .therefore i think that it was a great service ! service in store very poor on phone erratic tried to cancel contract to pay as u go office cant get year right lets see if its ok tomorrownot impressed excellent service no friendly operator and every thing done quickly xxx were very helpful when they really did n't have to be ...they went the extra mile the adviser i spoke to was polite n very helpful friendly and wiv a bubbly attitude n provided me wiv all t services i need he explained everything very clearly has given me .a refund .which phones for you did n't even offer and a text number to keep an eye on my usage and put my mind at peace as iam on a very low income and borrowed to cover bills last time and it has caused me to go over drawn hopefully they might not charge me if i explain the reason why thank you again xxx phone that 's 4 questions not 3 ! i appreciated the service on the call , hence the 10 scores .not 100 % sure of xxx to give a 10 recommendation . found the service very helpful and efficient over all satisfied with the level of response i had from the operator on the phone query was dealt with immediatly with no fuss and with pleasant attitude .: ) the adviser was friendly , helpful and the service i required was immediate a truthful answer on a good product with good support . call answered quickly .clearlyunderstand operator.politeand helpful.beenwith xxxphone for years because of good customer service and competitive prices the adviser was courteous and efficient i felt that i was listened to , understood and provided with with clear information and advice on the services that are available to me as a customer and more so a new user of the i pad 2 good service .thank i the operator dealing with this call was very helpful , thus the one handeled my call on the 27th was very unhelpful , therefore ithe ranking is based on overall experience with xxx customer service good service but wasnt able to complete what i wanted due to closed offices nice adviser helping me with all my question the advisor listened to exactly what i needed and gave me all the information i required to make my decision . can always rely on xxx for outstanding customer service ! the woman i spoke to was very helpful , but i have had some continuous problems with xxx that still have n't been resolved therefore when my contract is up i will be switching networks . i 'm having problems with my upgrade so i do n't feel fully satisfied with the service . because the guy i spoke to was really helpful and knowledgeable . on hold for 35 minutes and still didnt get to speak to anyone or open a new contract ! not happy at lack of information on purchase of phone .good customer service from howard too many 'options ' to get through to a person - one set of max five options please , think 'what would steve jobs ( rip ) do ? ' ( you really need some creative types ) then my operator could n't give me the puk code and went to transfer me to someone who could and cut me off ! very helpful , answered everything and even gave extra hints and tips .only an 8 at first as last time i called i got someone very unhelpful good service .fixed my problem i was unable to speak to an operator and the shop i purchased the phone from was shut . i enjoy being with xxxphone they 've never let me down because you asked for them .now eff off quickly and efficiently answered my questions and resolved my problem . all problems resolved with a friendly voice i always find the support very good . the service was good thanks when i phoned the lady on the phone was very helpful and she was very polite so when i got off the phone i was a happy man (y ) advisor today was excellent v consise and easy to talk to and resolve my problem however in past it has been harder to get through to and communicate with advisors making it not as customer pleasing because xxx seem to have no thanks or respect for there long outstanding customers coz i am happy with service cause i got what i wanted out of the call no told me to email to end my contract nd ur email service is down m in sure it could have been done over the phone great service i paid my bill and then get a text saying i have been cut of for not paying .shocking .girl at call centre was very good tho . very pleased with service , very polite and easy to understand .still slightly unsure to outcome to my problem , but overall very satisfied lots of mistakes and continuity of service combined with poor internal communication and front line support putting down phone a number of times .secondarytechnical support excellent no.you only asked to ask 3 questions .now you taking the meek .next u will ask me for the reason why i gave the reasons for the ratings for the 1st question i rated 8 out of 10 because its a good company , but i would like more minutes for talking to others on my phone .for the 2nd question i rated 9 out of 10 because i was happy that i was able to tell you what i think about you .and finally for the last reason i rated 10 out of 10 because i was happy the way the man talked to me because some people get annoyed when other people talked to them . dinny know as i did not take the it was my daughter she just mention that the service was quick and sorted out her problem quickly good clear accurate advice the gentleman was very polite , helpful give good advice .you should get more people like him . the operator was extremely helpful and took time to arrange a change in contract that was best suited to me and my needs . tried to call and sent back to the start twice .also no one able to help me with my query .no other for someone to call me when then dept re opens . i had asked for information about phone upgrade and was satisfied with the information i received .i wish i was offered a better deal though . explains well i queried a foreign call charge and it was taken off my bill without any argument .10/10 .my only complaint is with your website bill download system .not user friendly . last 4years i receive the very bad service and 2nd its very expensive same service from three with better moblie is only 21 pounds why should i pay 40 pounds per month .ifu r on my place what u would do the adviser understood my questions clearly and was helpful . because i was spoken to politely and believe the person dealing with me did their utmost to help me out with my problem . your operator hung up on me ! internet dongle is rubbish and so slow its a complete waste of money ! only needed top up 4 my dongle-rang through as web site was down . very helpful and understanding good service , issue has n't been completely resolved as yet .and indifferent as to recommending xxx 's service as this is a billing issue and not a coverage or technical issue hung up on me the first time .led me thru an electronic maze only to tell me no one was available .waste of time he woz very easy to talk to i understood wot e woz tell n me e didnt make me feel small like sum can as i was disgusted with attitude of the person !i paid 278 pound three times and i wanted the problem rectified !i have access to the account and he said i didnt !he was rude and his service was disgusting ! !not happy 10 not informed by xxxphone about changing my tarrif when after several months of paying exorbitant charges i received no approach from xxxphone good service well ive been with xxx for years n paid a lot of money for the fones ive had n now ive got to write n cancle my notebook contract n im not happy haveing to waste my time when i keep haveing problems with the fones that you give us ? ring me and i will tell you customer service rep was excellent and friendly . stop the clock service was removed from my contract without my authorisation and i want it back but i 'm being told its not possible .... the problem i reported is still not resolved and it has been reported before i have not been able to activate a sim card for the past 6 days even after quoting the card number to the advisor no was n't me who called it was my wife about her phone .she told me the scores and is now in bed . the lady was very helpful and gave some useful tips my daughters sim card should have been activated b4 christmas but still is n't now effic ient ,m polite because on my phone i think it is actually a good phone because you can ring text etc but one problem i ca n't get on internet or bbm . xxx woant stop texting me and all that **** my daughter lost her phone in egypt and as soon as i reported it they put a block on very rude and swearing could u rng me and i will explain in mre details no to be specific i did get a good response whenever i made a call for any query . excellent service .polite and efficient i was satisfied with the service i recieved and i want to appreciate xxx team . new account set up for email acesss and i have lost all my ols settings .should have been easy to unlock my account to reestablish all my accounts again no cuz i never got my 300 free texts this moth and i top up ten pound you locked me out of web , all mail messages directed me to web , where i could not get in .messages were inaccurate and incorrect and only contact is marketing questions without any help or contact on the original issues , wasted hours of my time and ask me how well you have done when all so far is failure .:d was not happy xxx because they tell lies it went very well . whoever i speak to at customer services are always very pleasant and are happy to help with any issue or assistance i need i say thank you customer services communication skill is very poor . just wat i think 10 no no comment i would like some to call me as not happy chathng someone up isnt easy and doin it by text is secrative but can also be discreate no u sent me da mesage so i anserd and can u plese conect me internet its a bb 8500 i think(y ) 1 the honest truth . because xxx have very good buisiness . lost phone 1 ring me she sounded nice good service and helpful member of sstaff best service call i have received from xxxphone she was really helpful .and very polite staff are so helpful and understand with the customer whats and needs are , overall great customer service checking roaming facilitied jamie in collections was really helpful and polite very good customer service tell him very good first because some operator is really rude ,second ,last month i asked to pay half bill in the start of the months and other half on th24 ,the operator she says ok not problem ,so in the end she deduct all the bill in my account. i d ask for a phone as myones doesn t work properly ,you sayd that was nt possible ! ! ! how come ,i pay 100 pound bill every months and i cant get a phone even an emergenci one ? ?is not acceptable .anywayi will leve u very soon ,too expenceve for me . because i got a contract off naw my problem was solved my a polite speaking individual the 1st person i spoke to was very good but the 2nd was excellent & really went the extra mile .overall i was delighted with xxx & customer services .thank you very good service & my problems were solved .clear guidance from the person i spoke to . the lady from xxx was helpful friendly and most importantly listened first ! i visited at lakeside xxx yesterday and we wanted to transfer the account / ownership from my name to my wife 's name and wanted to upgrade one phone , the rep told us that we ca n't transfer the account and gave us form to fill and fax it to you .and this morning i have called to check if you have received the form , they told me to call when i 'm with my wife and it can be done over the phone . i have ,had problems when i first started to use your system but i think they were just seething problems .however i will not pay by direct debit because i always like to check my invoices first to make sure they are correct .there were some awful .mistakesinitially terrible coverage for recent trip to são paulo , brazil .i have lots of trips to make there this year and not at all happy with situation - both for doing business while i 'm there nor on a matter of security not being able to make calls . truth the handset i am using is still giivng me issues elaine vanessa and alan at 106 kensington high st are wonderful and a credit to your company no understanding about late payment and instantly reconecting me .for that , many thanks 5 is because i tried to use the automated system but it couldnt understand the word 'yes ' . 1 found it differcult to pay automated 2 ok3 person on phone very polite problem solved with advice just good to speak with a `human ` without a long wait .very clear and helpful . 10 the person i spoke to answered my question-i had gone 20mins over my limit.theyleft me holding without saying he was waiting-nor did he suggest changing my mins left it to me-ill wait for my upgrade at the end of the month-ok but could have done better call centre lady had much better understanding of my existing requirements and usage than the high st shop with all its marketing etc . due to total lack of appreciation or understanding of our business needs and requirements .that is the reason ! ! ! i am satisfied with xxx . i have always been happy with xxx and wd recommend you to my friends and family - and do - although the person who helped me was very kind i still have n't resolved my issue - so .hence a dip in my middle rating - not his fault necessarily / prob mine because the advisior was very helpful after sales care with xxx policies are rubbish as for loyalty it appears not to mean anything anymore not the staff they are as helpful and polite as possible he helped me very well and sorted it out prompt and clear service call taker was quick efficient and solved the issue there and then .excellent service coz my problems was not solved to my standards coz 300 of my money is floating for once i managed to get a result without being on the call for 45 mins because u asked me the? ,s she did n't listen to what i was telling her and just kept repeating that i should use google ! because nobody resolved my issuses and just past me about frm one person to another , not really good enuf they are random scores to reflect the random nature of your billing ! operator was ok but xxx are not honouring my contract and therefore query not resolved and is being taken further .classic big organisation ca n't do the right thing excellent customer service keep up the good work excellent service in every respect ! was given wrong infomation all resolved easily and quickly and helpful . because every time i phone xxxphone they assist me in a nice manner and more time than none sort my problem out.thanks . i 've set up a direct debit so many times which works for a while & then u stop taking the money for the bill .i have to pay over the phone & then set up another direct debit .it 's getting a bit boring now ! always find it quick & easy to deal with any questions we may have with our account , thanks all my problems were taken care of in a professional manner cause the lady i talked 2 was very nice i just found the service to be accurate and hassle free well handled customer problem no service at times needed , long waiting time on phone and at shop .finally , solution not satisfactory for a businessman . quick query handled well with answers to all my questions . all questions answered with excellent service answer my query professionally . because i am a valued customer of yours i have been with you for 15 yrs i have a phone that does n't work and you wo n't let me early upgrade or fix it without giving me a replacement phone as they are none in store i use my phone for social and domestic use and i need it at all times !i just want to early upgrade without being charged when i already have an ongoing contract wit you otherwise i am going to leave xxx and take my business eleswhere . my call was dealt with efficiently my query remains unresolved with you blaming bt , them blaming you and me left with the problem .however , in the circumstances , your operator was pleasant and helpful . that 's 4 questions ! helpful , polite , understanding in my problem .issues were resolved to my satisfaction . very good and helpful i was sent an email rather than dealing with the problem on the call . the customer care team were very good as usual although the insurance procedure is aggrevating and slow as the insurance company were closed from the 31st dec to 2nd jan then told my claim will take up to 5 days to `asess ` meaning i lost my phone on the 30th dec and come the 4th of jan and possibly till the 8th i will still have a courtesy phone that is incapable of carrying out tasks needed for my business even though i pay a monthly fee to insure my phone against such instances problem not fixed with settings for mms supplied .still ca n't use mms service .customer service was good though . apathetic service and as a result will purchase additional phone for business from other provider prompt , efficient & friendly . crikey mikey !the call was handled perfectly .i wanted a pin number for my son 's phone .he is in australia .as soon as i asked for it , the number was texted to him by you .10/10 .but since he asked me at ten o'clock at night , and i tried to contact you and you operate only 0800-2000 he was unable to retrieve his message all day ( his time ) and that is why i gave an overall 5/10 .you should have a 24 7 365 line for customer service because you are a global network . service can be hit n miss but today was very good ? the person i spoke to was very helpful and pleasant whilst still remaining professional very pleased with overal attitude and outcome i asked a question and he gave an accurate answer very politely .job done poor customer service .sent my phone off for repair twice now .came back not working very polite and dealt and sorted issue immediately cos i got no help and had to driver 20 miles to sort it the bye back out and show the shop how mush i was going to get and i 'm still not getting what i was told i was getting for the phones and i have still got all the texts so i will take this mater to trayding stand i 've not had a problem with xxx or their cust service until i changed my tariff and got a new phone , since then ive had a few problenms and only had 1 cust service agent who was actually helpful .thats why the scores are n't that high . i do not understand why it becomes so difficult to rescind a decision when one has made a mistake .your marketing girls are articulate in off loading a product and when one later finds out that , he or she is made a mistake then they have to jump through loops and fobbing offs .by the time this gets resolved , xxx has taken a lot of money already .how can contract sim card be sold as pay as you go ? because that 's what i think it 's worth it the adviser dealt with my query , quickly , positively and politely .as i would expect from xxx . you were good ! excellent service all round : ) i rung up to sort the internet out on my phone , i was meant to get a text straight away to activate it .still not received the text the person managed to sort out my problem in the matter of minutes in a nutshell i have been on the phone today for 53 minutes speaking to a girl called zoe who did n't seem to know what she was doing and left me more confused than i was when i rang up ... useless and a waste of an hour of my time ... again ! helpful , easy to talk to just very unhappy with the level of service . good well phone at 9.30 am no call back as arranged phoned get damage on own sitting on car seat and you ca n't even listen and all you care about is taking dd every month and i think you do n't care about customers that much at all as long as you get your dd who cares about the little guy yes xxxphone made no effort to address my issues since it was not in their interest to do so quick easy no fuss the call was handled in a polite friendly manner , my query was solved , the answers were honest and i felt the operator did their best your survey misses the point .i am back in england .my problem was you do not allow resetting of pin for voicemc pick up while overseas them here you give me a new pin i cannot test without going overseas ! because i got good service . helpful polite efficient knowledgeable because the person i spoke to was very in helpful and arrogant . from start to finish dan all ratings good - good experience over all the reason ive been with u 20yrs 10 very helpful person i spoke to today and sorted evrething out for me .thankyou . friendly advice and helped solve the challenge .thanks got the answer promptly no responce when i was told someone would ring back in 30 mins the automated service is terrible , there are n't enough options and i think for the money xxx charge , if i need to be able to speak to a member of staff it should n't be half the struggle that it is ! ! good service i did n't get any answers at all .rubbish . no explanation yet again for text message sent to me everything that i wanted done was auctioned quickly and efficiently without any hassle . no. the issue was felt with well with a good result , but , the issue should never have happened in the first place . cos the guy fixed my phone n talked me through it really easy excellent people skills and really good service please ask your rep my iphone is not working properlythis was reported last week and again this morning .somebody from repairs / exchange dept was going to ring me .it has been 3 hours and still waiting .is this how you treat your business customer ?please try and sort out my problem , would appreciate itdipak patel being on the phone for 47mins and being past through 7 different customer service reps having to repeat the problem each time ! ! ! ! beacause the call was handled exceptionally well it was taken with care fairness and compassion what more could u ask an extremely good operator / customer care person !i wish there were more like him this is my first contract so just finding my way if someone senior wish to know please ring me i got the support i was looking for . i am really happy with service n support i get from xxx they are based on the service i received in the call i had with customer services . i was dealt with promptly and the guarantee that came with the phone was honored without question as always the staff are friendly and as helpful as ever .my only problem i ever have is the corporate outlook of xxx and the lack of regard for long term customers which is not the fault of the tele staff as they can only operate within the directive they are given staff able to answer all questions/well trained the representative was very polite , helpful , listened to the problem , recognised ive been with xxx for a very long time and offered a solution to a problem i have with my phone which saves me money . why dont u do the decent thing phone me and il tel u incredibly bad reception at my office and when reported nearly 3 weeks ago was told it 'd be sorted out in next few days .phoned back today and was given the same excuse . i had a good experience with xxx , both instore and on the phone .i have been with them since 1997 and with the exception of one time had superb service throughout . i feel i was misled about my current package and my complaint has not been respected .as a longterm high-paying customer i expected more care .the fact i will leave xxx once i can afford 2leave my longterm expensive 'agreement ' has not been met with concern .i will submit my complaint to ofcom and i look forward to eventually terminating my contract with xxx unless im offered something acceptable just rubbish service all round ! excellent service friendly , well informed staff who provided answers to my questions promptly . morning i got up late x telephone me tommorow dealt with me very well .quite complex .took time .very articulate .reassuring .sensible . in the last call both persons were fast and efficient and understood my problem .in the previous call - which i suggest you check on - i was passed around to four different persons , none of which helped at all ! the guy i spoke to was really nice and helpful and i 'm sure the situation will be resolved thks got to sort it out in the end 4 weeks later i am paying high amounts monthly , but i cant reach xxx and i do not get any proper answers quick resolution of problems . great service pretty obvious , is n't it ? never had any problems with xxx sorry i left you years ago service excellent g6od service operator extremely slow to understand my issue and poor understanding of english language .issue remains unsolved .you are in danger of loosing me as a customer given my recent experiences .this only one of a catalogue of errors and incompetence experienced with service levels .i have been with you for a long time and have 4 phones under contract with you . problem sorted out so happy because you have ask me the survey .regards . i have always found customer services very help full and by far the best mobile network company i have delt with . tried to put me through to someone else but cut me off and did not call back excellence as requested by you i 've been a customer for a long time and would stay with xxx but another provider is offering a better deal and you wo n't match it so i 'm gonna go elsewhere and you 'll lose my custom first lady i spoke to failed to identify that i had vat to add on to my bill and that was the reason it was the price it was this month .i rang back and a gentleman identified the reason immediately . because the people were of no use at all and in fact totally unhelpful . i have repeatedly called xxxphone to get my phone working over the festive period and not been able to get through , today i got my phone working but internet only worked for a minute so on a whole i will not buy another phone from xxxphone or reccomend them .very unhappy customer . you completely failed to action requests made in call to you on dec13 been with xxxphone for years and i have never been disappointed kevin was really helpful , friendly and spoke very clear . very disappointed , due to the fact it is inconsistent as to whether you will deal with my call or not .even though it has been requested twice now from the account holder that i have full permission to contact you .starting to think we would be better off with another provider . advisor helpful , spent a long time but at the end the issue was not resolved service was everything i wanted , my query was dealt with quickly and i was very happy with the person i spoke with i 'm satisfied so only reason for 9 instead of 10 is there is alway room for improvement : ) when i contact u nice customer service&team work the chap really wanted to help , , but the info i needed was n't available .htc updates etc .he really tried .he also had to rectify something two advisers have promised to do but never did . the issue has been going on for a very long time and is not resolved yet although my new number has n't come through yet , everything was clear and no trouble , so as long as there is no problems , i stand by my scores ! very straight foreword inquiry he was polite and helpful quick efficient did what i asked no mess resolved new phone arrived when i was told it would .result thank you quick and proficient service unable to access phone bill when i was notified it was ready ! this if the third time i have called ref a problem with my phone , they have been polite and tried to help , as an engineer i do not get a sense of confidence in they know what the problem is so they are grasping at straws .the next step they say is a refurbished phone which i will refuse as it is not acceptable i have been a customer for twelve years , i feel let down and do not believe that xxx is interested in my business needs ; i made my wishes very clear , they have been totally ignored and disregarded !i will be taking my business account to other network providers and see if they will meet my needs .unfortunate as i like xxx , but as a long serving customer i feel betrayed ! the girl was very helpful and pleasent yes 40+ mins & 4 or mre depts is ridiculous 2 get a resolution 2 a simple query .also dnt apreciate advisor hanging up on me ! i managed to get through to someone quickly and the request was resolved within a couple of minutes in a friendly and straight forward way .i was not kept waiting as is often the case with other support calls . really good customer service very helpful helped do everything i needed changed te date of my bill date .very happy because i was impressed ! the person that i spoke to on the phone , hung up on me and did n't solve my problem about my contract upgrading .apart from that i 've had no other problems as of yet no solution offered and still no call back as promised ! ! ! very helpful young ladie and polite and answered my question fully thats wot i think gudcomunication wrong information given out your consultant answered 1st ring , was genuinely pleasant , courteous and sorted out the query to the best of his ability .i am now just awaiting feedback . xxx is usless ! when ever i have a problem with my phone and more often its me not understanding its functions the person i speak to at xxx helps me understand and speaks in word i can understand and is not too technical .always pleasant and willing to help , lets you know they have the timne and are there to be of service .which is a rare thing in to days world of business so thanks cause they done what was asked of them and with no fuss because the signal is down in the area and i have no contact 4 my kids wen they at there dad or if they nd medical treatment no way of contacting doctor !the staff r not very gd at passing information on . the problem was rectified during the phone call . multiple phone calls , all but todays being less than helpful , little effort without a fight to get satisfaction !but most of all the time in which it has taken to sort my issues , it has been myself the customer having to chase for what should have been followed through and honoured as initially agreed ! no the man i spoke to was clear precise and very friendly asked for help , told il be put through , then cut off the service i got was outstanding because after 14 months with xxx we spoke for the first time to somebody helpful .gareth warburton is his name and he was the only helpful person .all your other staff have been useless . everything was ok ! could n't effect the necessary resolution , had to refer me on and no indication how , when and who would contact me other than iwould receive an email because i always pay my bill by phone and the staff are always polite and more than helpful with any other questions i may have xxxphone are very reliable . the person i spoke to was friendly and polite i was told that it could be 24 hours before the service was activated but that it would be instant once my phone had been turned on and off again but this is not the case and my picture messaging still is n't active consistently good service , calls always answered quickly by representatives who understand the issue really good its sorted customer service good i made a payment plan with the collections team an was told if i pay 40 pound per week it would cover my monthly phone tariff and the debt that i owe but i was told today thats not the case i 'm 2 months in areas i 've only been paying off my debt not including my monthly price plan excellent service and 2 very friendly staff the ratings reflect what i thought of the service . polite .very helpfull . i 've had problems with billing but the staff have always been helpful and very pleasant to talk to you did n't sort out my problem because it seems this time my long standing problem was resolved ! ! i am satisfied with xxx . simple clear advice given xxx hav always been helpful and friendly !i <3 xxx good quick service with desirable conclusion i 'm still waiting for someone to call me again ! the service was n't very good on monday when i went into the store .was given minimum advice and felt the person did n't really want to help me .the next day after i 'd tried to update my broken bb was served by a different employee balal who made more effort and i felt genuinely wanted to help . service on the whole good - alas too many variations to make a decent decision becuase it was very helpful they done everythin 4 me i reason was that i 'm very happy with this adviser he helped me very much and save me money on my bill and explained to me so i can understand great good service disgusted with service/knowledge given by staff .too much to put in a txt .have asked for pac code . i was pleased with the outcome of my enquiry the advisor was very polite and gave me the info i required . very quick service and helped more than i required .top class customer service . the service i received today was good .however i am not pleased that my contract is for 24 months .i did not realise it was this long and do not think it is worth it as there are many better offers around at the moment .therefore i would not really recommend xxx to family and friends . she spent time to make sure i got what i requirrd assistant went bit vague at end of call . frankly ....no . the advisor was polite & helpful , i normally dread ringing 191 but he was the best person i have ever spoken to within xxx , he actually listened & a 'can do ' attitude with my requests .he kept it simple .thank u ! :d (y ) no not been too happy with service from xxx as of late , but the staff are always polite n helpfull i do not know any thing about mob phones or computers and i rely on the professionals for adviceand i am guided by there expertise that 's in the post . the lady i spoke to dealt with my problem quickly and resolved the situation my phone got cut off as it was ment to be paid yesterday which was a bank holiday then i tried to pay my bill today using 191 for my mobile and it would n't even connect to pay the bill which is very unhelpful so i had to go to my mums to use her phone to call you to pay my bill but when i was finally able to speak to someone she was very polite and helpful . q1 & q3 - very helpful advisor & wouldnt release the call until he had fully confirmed btopenzone was enabled for my device .q2 - only reason for low score of 6 is that i ca n't confirm all is working as i 'm not near a btopenzone hotspot at present . i had a need for a service from you , the responce i received from you was very prompt , good humoured , and provided me with what i asked for .i then asked one extra question and got the reply i had hoped for ; perfect service .many thanks , iain beach . until my query is resolved and i 'm not foning up every month to complain u may receive higher scores .the man was helpful and assured me it will b resolved this time but we will see , if not i will b foning nxt mth to complain again .i even asked once how much it wld b to end my contract . because nothing ever gets sorted ! because your customer service is non existent shane was very helpful no reason dissatisfied by having to repeat myself to multiple people before getting near a resolution ... the young lady was very polite and knew what she was doing the salesman was extremely polite and helpful logged the call @ 1037 this morning was promised a call back by 1730 no call i need this faulty phone replacing urgently or i will cancel my contracts very disappointed with the service as we always had 1st class customer service .we need this issue sorting tomorrow please many thanks merv evans to involved to text the final chap i spoke to at retentions was extremely helpful and knowledgeable unlike the guy i spoke to prior to him .he knew all the contracts and prices and helped me choose the correct ones . because you delt with it promptly satisfactory conclusion on line help prompt response from adviser excellent service from a helpful advisor i called to cancel my insurance and the girl was very helpful and dealt with my query effectively and with no problems . tried to renew my contract today .and was told i could not have the same contract i have had for the last 5 years .and she was unable to help me anymore .so therefore i took it as you no longer want my custom and should look elsewhere .but i would still like to be your customer and am happy to renew for the same deal just very informative x very poor customer service nearly 1 year and payment problem not resolved contract finished considering a new network really helpful , gave good advice and resolved the issue i 'm moving to a place where you can no longer provide me service , yet you are penalising me .no other company with whom i have a contract is doing so .you 're a bunch of money-grubbing dickheads . because the people i spoke to were polite agreeable understanding sympathetic to my situation extremely helpful and professional in the way they dealt with me no totally dissatisfied with xxx , customer services dealt with my problem but the problem should not have occurred your staff are good .your automated answering machine is there to make your life easy .i am the customer it should be there to serve me .you service is technically the best your website is `pants ` again its not customer facing . this issue over my bill was raised by me last week .your customer service assistant said he would make checks and text or call me .he did not .today i chased the enquiry up and initially struggled to have your staff accept that your billing procedure was in accurate .this is my first time with xxxphone after years with orange and i am not impressed .my perseverance got the matter sorted today but remain anxious about your system and will be checking my bills very closely the person was helpful but the issue has not been resolved yet . the lady i spoke to was very helpful and understanding and is a great aset to your company i phoned at 11 today the lady was very helpfull but the number she gave me to sort the problem never worked .so i phoned again and the chap was very helpful but he put me on hold and the call cut of .the problem still exists so not happy . i thought my query was delt with very well ,thank you . you ca n't discount me when in america , apart from that alls good asked a question & got the answer . naw **** off haha people professional but problem not solved x response to question was dealt with promptly and when we got cut off due to me losing the signal i received a text message to finalise the conversation . all my questions were answered professionally , politely and accurately .no complaints . my problem is caused by your accounts department being unable to trace a payment made by transfer ,which is payed this way every time .but since taking this new contract some months ago , i have had nothing but problems .and now to resolve the issue i have to go to one of your stores to show proof of payment .in normal times this would not be an issue .but today i am having an operation on my kidney and this is being followed up with another operation next monday for cancer .so as you might surmise .theaccounts problem is to say inconvenient ! ! the lady i spoke to was very helpful . cos am not satisfy enough the person i spoke to was from uk so understood me well they were n't pushy and were able to do everything i asked . never any problems with xxx , my item was solved over the phone and the advisor was very helpful and polite .very good coustomer service . im not very good with mobils i can send basic text and phone calls but i was trying a few different things and somehow managed to get weather reports for the midlands and i could n't get them to stop i sent stop to the number it showed me but every morning at 8 15 i would get another report so today i asked for help and the nice young man said he would fix it for me thank you rena thomson i 've been with xxx for many years and i have had hardly any problems and i intend to stay with you for a long time in the future the adviser was very good but xxx should let u know when u r start and let u know when ur bill is a lot higher than ur normal bill i hope i get a response to this as i think its disguisting . good service level very happy with the seruice prouided a professional seruice . was average service not exceptional query answered quickly and accurately very helpful and dealt with problems quickly and efficiently no wait time .uk based staff .info requested provided efficiently . because my questions were answerd quickly and simply .the man was very helpful and polite , i would n't recommend xxxphone , as i think u should let people know through text when they are going over their limit , i pay enough for the bills .... excellent service from amy , she gave us so much time to ensure we chose the right phone they 're good no i had an excellent service and the problem i had was resolved i was impressed . helpful , flexible ( found a solution ( not the required but close ) ) , friendly , swift .all ratings are compared to other times i contacted cust service ( i .e .relative ) . sorry this has taken too much time already i got bbm activated yes been with xxx now for about 20yrs and the way they spoke to me and treat me today i thought was totally out of order after all this time with you you 'd think they would at least try to meet me half way to the deal i was looking for nut never mind eh i can get the deal i want from 02 so thanks anyway satisfactory service the person who spoke to me was helpful , i could n't resolve my problem and that reflects on my choice for recommending xxx xx took time to find a solution for me which 2previous xxx reps did not bother to do ! very pleased lovely helpful girl staff very much helpful . staff very polite and helpful .i wanted to pay by card and cancel my direct debit for this month .i 'd already cancelled it with the bank however staff was saying i 'd have to wait until the bill was due to be paid .it seems that computers rule the world and that humans can intervene to change something simple like paying a bill very professional , very helpful . my questions were answered well the person i spoke to was very professional and helpful . representative did n't really address the query which was why i had been charged for insurance i had not requested . i found the gentlemen i spoke to was polite , well mannered and very helpful .i was also able to understand everything he was saying .thankyou . always been helpful good overall help problem was solved quickly and it was nice to have customer services in the uk instead of abroad . csr resolved issue but was unable to explain how it occurred in first place and had to refer it to finance dept because everytime you ring you get told something different problem resolved quickly good customer care x very arsey when not fully happy with what offered .not overly helpful typical salesman . good service yes i ca n't get on the internet on my phone cause the 3g is rubbish and i got fobbed off with the excuse it 's my area of my post code when i was n't even in that area everywhere i go i ca n't get on internet and i 'm paying for a facility that i cannot use starting to think of changing network mis-led with the xxx passport information given before our holliday , customer service agents not very helpful , bill total was 647.00 a total joke to be honest , we have been customers of xxx for over 10 years now payin on average 300-400 a month .have made a decision when the contracts are due for renewal , we will not be renewing them a very unsatisfied customer the problem was sorted out quickly and easily , and it was fairly easy to talk to someone and not a machine . the operator i spoke to on the phone yesterday was very nice and helpful .i am not happy at all with the service xxx has offered me .i have been a customer with xxx for years and would never consider leaving you , till now .xxx has let me down big time and i would never recommend them to anybody . very helpful , confident assistance prompt .told me what i needed to know followed by text the lady i spoke to was really friendly and helpful and solved my problem during the call good clear service excellent service . very good customer service .helpful and sorted out straight away . polite and professional conduct .query dealt with efficiently dealt with quickly and effectively it was efficient and helpful service from an informed employee , complete contrast to any help i have ever previously received from xxx which has been embarrassingly awful ! your rep sorted queary in minets nice bloke good acsent no person who took my call was nice mannerd english speakin and helpful the person was very helpful . slow service in re-setting my online password - approx 3 months during which period i stopped using the service brilliant service but still do not have a complete conclusion to the issues discussed xxx av always been really helpful n i will conitue n ask others to consider using xxx very good service , nice girl well mannered .good suggestions . no the person i spoke to was not helpfull at all no and please can you stop sending me this questionnaire every time i call , it is very boring and i have a job ! i do n't feel the advisor was really interested in my problem .he told me to go into one of your stores and they have sent me to apple , however as it is you who gets my money each month i 'm not satisfied with your response to date . the person was very helpful but my request was not able to be resolved there and then but a process put in place so i have no idea whether it is going to be successful at the time of answering this survey my ratings have not been to high as the advisor told me to scan and email doc vial your email section on website .this is not possible , so in this modern day of technology i will be sending your xxxphone contract i signed( which you apparently do not have a copy of ! ! ) by the good old postman . a quick and friendly service . the person that i spoke to was very efficient and at the same time friendly .he solved my problem really quickly the problem was solved , or probably was solved - i 'll see in my next statement - fairly quickly and efficiently . the main problem is with your auto payment systemit never works properly twice today it cut me off. i have never had a problem with your staff when i eventually get through they are alwayspolite and helpful it is your auto service that i find frustrating .i do not wantto pay by direct debit i may try on line .john mcfarlaneat the moment not a happy customer v helpful cheerful advisor ! because i felt it was above average polite and efficient service . the advisor was very helpful and understanding i was happy with her service ! i have bin with xxx since early 90s have three phones with u and was disgusted with yr lack of help to rectify my problem i now have a 16 yr old daughter with no phone her safety is at risk therefore b cancellin all of my fones with u and takin my buisness else where after the many years ive bin with yr company obviously u dont care about there customers especially those that have gave u good buisiness without those people yr company wouldnt exist the service was quick , friendly and answered all my queries . when i ever i call 191 the staff are well trained and handle my call proffesionally . good clear answers , in english give by someone from my country . i wanted to pay my bill over the phone as there has been a mix up with my bank ,and was unable to do so .the bill is now unpaid . did not resolve my problem as i could not access my on line account and the customer service rep was not able to help my ratings were based on the fact that i was not happy about having no signal constantly . .i have also had many problems with the phone i got with my contract which is no longer working , when i asked about a earlier upgrade it was n't possible .so i am now left with a phone that does n't work , and my sim card in a other phone which i ca n't get the full use of my contract with . .i intended on staying with xxx but seen as the help was not to my standards i think i will be choosing other networks where i have been offered a new mobile and less expensive per month . . easily sorted . the agent was helpful and did what i asked but dudnt tell me if the service i asked was chargeable so i 'll have to wait for my bill to find out i have been very frustrated with xxx on several occasions , for several reasons .for example , i very frequently travel .i so often have to call to lift bars on roaming , or even to have international `access ` .really annoying .second , had a **** of a time trying to get my new device , and had to speak to a series of people every time i called for an update .everyone seemed to have a different answer , and i was often passed on and on and on to different people .makes no sense to me that people do n't have all the same info in front of them .the day my device was delivered , i actually called xxx in the morning to see whether i should stay home to accept the delivery , or if it would instead be delivered to my office on the monday .they said office on monday .the phone arrived at my home 20 mins later .i 've also had problems with payment coming off the wrong card ( business mobile had always been on corporate credit card , personal was direct debit ) .when both mobiles went through my direct debit , i was frustrated for obvious reasons . i got my query dealt with efficiently . spoke to three advisors , two were very helpful but the middle one would not pass me on to her inline supervisor and was very unhelpful .i was very disapointed as i had wished to conclude my transaction at that stage . the person was helpful , although i will be leaving xxx and taking my other contracts and business number with me as soon as i can .i feel let down and ripped off , not the advisor but no prise plan via vphone for my needs thats why the o because they are what i think are deserved was on hold for 8 mins , then got cut off then no one rang me back i 've always had any queries answered very quickly and easily . excellent service all round my enquiry was dealt with competently and gave the information requested very helpful and friendly person i spoke 2 who did his best 2 solve the issue i had . good service to get rid of you , this is a pain ! the reason for the high ratings is bar one incident just over a year ago i have had the same number around 20 years from the analogue days and as per normal your staff dealt with my call in a polite and professional manner and ultimately resolved the problem i was having ! a perfectly acceptable level of service , but like all automated computerised systems lacking a certain personal touch no the information i got helped to resolve the problem i had with my phone very helpful adviser , who dealt with my queries expeditiously . adviser was good however this phone company has acted poorly for us in the past .failing to action a complaint properly and keep us updated .i would think carefully before recommending this phone company and we have been with xxx for around 15 years .at the moment we stay purely for convenience .however our over 2k a year of business with you may well move in future . very long time on hold .then given incorrect information and just left waiting for pac codes .feel like i have been messed around because i am leaving for another network . jasmine at the call centre in warrington was very helpful .hopefully she has been able to resolve the problem . the consultant exceeded my expectations , very satisfied the fault was an external issue with people trying to login to my account , when i phoned the people dealt with my call in a competent and professional manner . because the lady had a **** voice !and was extremely helpful everything sorted really quickly .saved me from making a huge **** up and booking a hotel with a similar name to that which our friends had booked ( without divulging anything she should n't have i should add ) . unclear explanati| of issue i was sold a mobile contract .i didnt want one .i wanted to be a pay as you go customer for the simple reason that i cant afford to pay a great big mobile bill should i ever go over on my minuites .when i called to end my contract all togetheri was convinced by a xxxphone adviser that it would be better and cheaper than pay as you go.but it isnt , is it ?i have a bill for more than 300 pounds .i am a man on benefits and cant afford this .what can be done about this ? lovely , friendly and informative gentleman .explained thoroughly where i am going wrong with my contract . reason for low ratings already given previously .wrong phone was delivered and now getting the right one has become extremely frustrating . xxx cust service is appallingly bad .xxx clearly made a mistake ( third time that happened ! ! exactly the same one ! ! ! ) and spent 40 mins over the phone to rectify ! ! lindsay had no intention to help or to give my money back .neither she was willing to see my point , dispite clearly seeing xxx made a mistake .i 've been with a xxx contract for 12 years and very happy for the first 8 , but last 4 have been only a disaster and a mistake after the other .i pay by d/d every month and i expect to be treated with the same respect and punctuality .very very very unhappy ! ! ! you 've taken a double payment twice , and its taken me a month to get my money back .you would be annoyed ?i 've made countless calls which have used my minutes and spent hours in queues .i 'm sick of it .i expect a call back to discuss it . the gentlemen was pleasent polite and answered all my questions with ease and knowledge . .he helped me on several subjects and explained things well he did not try to rush me off the phone friendly service she was very helpful good customer service can u call please your staff communicated quietly and prfessionally being a long term customer the response was in my view too impersonal . the person taking the call was friendly helpful an knowledgable because i returned a call to xxx but as no notes had been made on my account , the person that took my call had no idea why i was calling ... helpful subject to results always receive a good customer serivce .thank you fantastic service always have problems that are never resolved . ! told one thing on the phone but never get results i expect from xxx ! ! ! ! the person i spoke to was excellent .my problem is getting into my account on line .every single time it says my log in or password is incorrect but if i persist long enough it lets me in with the original password etc .i need to print off my account so you can see how annoying this is ! first class service 2 ladies i spoke to were very helpful answered all my queries when arriving to cape verde two weeks ago i was sent a confirmation of my international passport saying welcome to portugal stating my cost of texts etc .now i am told my bill is over400 pounds(phone will be cut of if i do n't pay part of it ) which is not possible ! i have been trying to sort that out with no luck . i am just sent from one person to an other one .last person was short and completely unhelpful .i was told she can not see my records before the direct debit is about yo go through .i do n't agree with paying it as i have evidence of the prices you sent me the 19th of december . poor service , took too long to resolve and had to threaten to cancel contract absolutely dreadful - will seriously consider changing when contract is up my call answered promptly .your operator was friendly helpful and efficient .not so impressed by being woken at 0421hrs to complete this survey ! no. good service .please do n't contact me again i felt they were a fair rating as to the service given . thought the woman on the phone handled my problem with speed and professionalism . the advisor was friendly and apologised which was appreciated however in my particular instance i would of appreciated an offer of financial compensation as you took two amounts from my account incurring inconvenience . good .seruice . as always in all the nine years or so as a customer i thought my queries were dealt with very well . you didnt resolve my issue i foned 2 speek about my partners account , the lady could n't help me cause my name is n't on the account ( my partner has put it on about 6 times ) but i know all his details so i could n't get done what i wanted 2 because it was friendly , efficient and courteous and sorted out the problem . unhappy that time sensitive info has not been passed to relevant departments and incorrect advice given to myself .relfouev good service on this occasion a promotion was offered to me without hesitation which was very attractive and mad me feel valued as a xxx customer mainly frustration that the internet portal is n't available yet and i have to keep making the call to change settings i will be forwarding a letter too xxx today which will give you the answer ! because my bill was taken early , no clarification if i wud get bank charges back , no reason i had n't been notified my bill was over due and i think to treat a customer whos bill is usually paid like this is disgusting .i ca n't wait for my contract to b up so i can switch networks ! when i called i got put through to 3 different people before finally speaking to the right person .this is the 3rd time you giving me the same phone , and you hope it will work .also your staff are very rude .our companies account is with you too , and there too i have endless trouble getting phones delivered on time and getting someone to help me .i would definitely not recommend a senior member of staff to open an account with you . the adviser was courteous and listened the last rating should av bin 8 but was told should get a call later that day on 3rd jan really dissapointed with xxx 10/10 4 persistance .why my change of heart had perfect buisness relationship with xxx untill i increased my phones ad favours for other people .1st the data protection act was breached result xxx denied this .my fault was doing favour4 other people who cost me a lot of money ( not your problem ) .the final bit was i believe xxx was to adament in saying they were right .each case is different but as a buissness man i can understand certain aspects .finally i was advised by soliciters to take action regards the break in the dpa but due to me spending half my life in hospital for treatment was to much effort to handle .apologies for such detail but u asked .all i wish 4 is an uneventful life the also u do .kind regards k perkins 1 .this experience was fine , but others havrnt been & if v had n't got some kind of contract with this incompetent company ( mobile upgrades ) this whole saga would n't have been necessary and i , and your representative , would have been spared a long and aggravating call .2 .it would have been better if your rep had assured me ( truthfully ! ) that the competence of mu would be looked into.3.verynice person , but i was the one who came up with the suggestion of how to find out what had been going on . happy with it the advisor was cheerful and his knowledge was very good . found service useful and helpful in general , hence high ratings given . person as an indicidual was fine , network coverage generally ok ( but not as good as it used to be - maybe that 's the phones ) , but i have zero faith in your invoicing and logistics . great service quick to get through and problem was sorted out straight away . good service all round i have had 3 phones from you in the last year on 2 contracts . . none of them have lasted a year and the last one before i was forced to make this upgrade lasted 3 months . .i am now having problems with this phone and i am told it now could be my sim card and i ca n't get my original bold fixed as by upgrading my original phone automatically loses it 's warranty . . very unhelpful as i am still contracted to you ... good service and understanding good servos very good well informed service from a uk based person . why do n't you ring me and ask ? i felt i was not being listen to when i was explaining the fault on ipad 2 after half an hour was told to just take it to the local xxx store no apology at any stage and i left feeling he did not know anymore about the product than me this is the 2nd time i have phoned customer services being told different advice on both times for t employee only and his 'attempts ' 2 resolve my problem and 4 his caring professional attitude i am annoyed as 2 now t problem was caused & wil b contacting virgin 2 let then know she was really helpful and answered what i needed to do , also it 's nice not to be put through to a call centre in egypt .... the man i spoke to quickly dealt with my query and resolved it .he was very knowledgable , helpful and easy to understand . pleased with speedy effient response this time .previous request for info nearly made us cancel contract . have texed as your questions came in .i think the network is slow , or there is a problem with your software .my reasons for my scores are : your representative was extremely helpful after your automated service failed to take payment of my bill via visa debit card .although my credit is excellent , the automated service could not take my details properly .i should point out that this is the first time anything like this has happened . the gentleman was very helpfull and polite but unable to resolve my problem logging on to my xxx account which i have failed to do and also my son failed .we looking into it ! good service friendly staff the operator i spoke to was extremely friendly , helpful and sorted the problem out straightaway failed to solve problem .failed to explain cause . before answering that question i would like an apology .any company that texts directly to their customers at 01.45 am .should be reported to the appropriate authorities good service all round .had to call two times before issue was resolved .and did receive a white iphone instead of a black one .however did n't take long to resolve and customer service was good . because it has taken over six weeks to sort this problem out with my online account .but finally i managed to speak to someone who could actually sort it so why could n't anyone else ? because i couldnt understand the advisor , he wasnt very polite or friendly !and i have not been satisfied with billings and customer service atall ! having to be transferred between different people , then having to give your details again and duration of call 30+ minutes . the lady i spoke to was very helpful and has been the most helpful out of all the people i have spoke to friendly girl , spoke clearly and explained what she was doing i think xxx is a fantastic network , i 'm glad to be on a xxx contract . the reasons for my ratings are that the assistent this time was very helpfull but on my 2 earlyer calls the assistents were not so help full they would of scored a max of 3 per question . i will probably not renew my contract with xxx again over the upgrade experience .i was not properly advised as to what handset was best for me .i now have to sell a brand new handset back to xxx at a knock - down price (xxx buys it from me at 320 gbp , its worth 500 gbp ) the fact that i have been a premium customer for four years meant absolutely nothing - no flexibility shown and i stand to lose gbp 200 in value .was it really worth losing a customer who pays gbp 50+ a month ?pretty short sighted . the request was easily done and there was nothing complicated about the answers given . sorted evrything out quickly , well and cheaply the experience was fruitless , the call centre assistant ( kerri ) was unhelpful , and i still have n't received confirmation that my account has been terminated .utterly useless and immensely frustrating . my call was managed efficiently and effectively and all my concerns at that time were addressed adequately .therefore i have scored question b,c as 10 .however i scored 8 in question a , due to the fact that i received a bill in may/june 2011 in access of my regular monthly payment plan .this was due to data roaming service whilst i was away on holiday , although i explained to an xxx phone advisor that i was not aware of this excessively high tariff at the time and would have deactivate the service if i had been fully informed of this service .i had request xxx phone display a good will gesture and kindly see their way to reducing the additional amount occurred due to said data roaming .this request was denied , as consequence i have find myself in finical difficult . xxx illegally removed money from my account when it should have credited my account and i was to be called and an explanation given and money returned .this has not happened problem not sorted n passed on again . well my queries were resolved efficiently excellent service 8 cause your excellent good service efficiency , knowledge . agent was polite and efficient and helpful . first i dont like being woke up at 03.04 in the morning & as i have been with xxx fone for many year when i want an up grade you ca n't even give me a mere 250 more text than in a specified package then what would you do , i though so look else were ! i am happy with xxxphone and the help i get when i ring up i got the solution to my problem quickly good service helpful and proffessional : ) operator was efficient and understood what i required , i hope my print outs arrive as promised .the last time i requested the same thing they did n't arrive ! ! i was given false information when i phoned and after speaking to two members of staff i had to speak to a manager to resolve the situation .......poor customer care . i have been with xxx for 15-20 years and have had my ups and downs , but at the end of the day , the customer service and the technical help team have pretty much always sorted my problems out and therefor would highly recommend to anyone ! all was ok as long as the phone was working .recently though upon a glitch in my blackberry handset , all went downhill .my old handset was replaced with a refurbished one , now the refurbished handset and bb services are having issues .i went to the store at northampton and was told that my bb services request has been placed by the rep and would take 24 hrs to activate .when i called the helpline after 5 days of non activation i was asked to go to the store again to show the handset .need some advice as i really ca n't spend so much of time over a phone problem .i have 2 contracts from xxx and would really appreciate if my problem could have a definite resolution . the staff were very helpfull and couldnt do enough 4 us the level of service that i have received from xxxphone for the past 4 months has been absolutely shocking .false promises from supposed managers and customer services representatives based in uk and egypt , giving misleading and incorrect information on xxxphone policies/procedures and packages .i will be making a call very soon to get a full history and my phone calls over the past 4 months and will be writing a letter to cancel my contract with no costs incurred and taking the matter up with my solicitor .i received a message at half past midnight last night to reply to this question .something else i am really really not happy about ! dealt with the enquiry i asked about and all was sorted out in a quick and polite friendly manner . i gave a low rating for the first because you messed up my payments high for 2 and 3 because your help staff where very helpful not at 1.20 in the morning ! the girl tiffany was very helpful when the situation was crazy and everyone else at xxx has been useless with these problems over the last 3 months the customer care person i talked to was very efficient , helpful and professional .she sorted out my issues very quickly and in a calm and friendly manner . excellent service and all questions answered ! was able to fix a problem that was not corrected for months not happy about getting a text at 1:12am i was assisted by a friendly person who managed to get my internet account with xxx working where others have failed in the past ! ! very helpful person at that time because i got through to someone in the uk and could understand each other and dealt with quickly because there was no problems in paying my bill i did n't had to wait too long before being connected to your agent .it was i believe a call within the uk. he spoke english in a clear and pleasant voice and answered my two questions ,one a contract and for the other ,a technical one regarding our home suresignal ,he took advise and informed me .it makes me consider to stay with xxx at the end of my contract .rgds because a good service you did n't call back when you said you would prompt response .as long as the outcome is as operator told us on the call . broken phone took too long to repair and was n't told when is was ready for collection good service long wait times , hand off to second department meant repeating all details , no view as yet as to whether process will work . i received a much better service and attitude from the agent than i was expecting- first class very kind and helpfulgood manners customer friendly . upgrading phone - phoned xxx to confirm friends and family and insurance would not be deleted .xxx confirmed only plan would change .10 minutes later text receive tell the gut was very helpful but the solution did n't work !i 'll need to call again for more help . my query could not get dealt with as the system was getting updated good service just great service !polite , attentive and came off the call totally satisfied . all went really well until i was suddenly cut off at the end . my problem has n't been solved good customer service . no you recorded the call , you work it out . i was able to get the answers i needed however , no spa was done and the call lacked personality .the advisor seemed as though he wanted rid of me . she did n't understand my concern and said the system would sort it out .did n't put my mind at rest u always over charge people and ur a complete rip off my problem wasnt resolved only what i find out is ye ye nothing else they were deserved .richard took time to deal with my many questions .and explained and dealt with those extremely well .but i will say that this was the third / fourth time of calling on some of my problems and i was not impressed at all .because i was told that someone would call me back and tell me what the problem was .but i never had that call on each occasion .so my rating for those would have been much lower , 2 / 3 most likely .i was surprised the way richard and then the following adviser ( name sorry i do not remember ) had dealt with my queries due to my past experience .they have probably stopped me from eventually leaving xxxphone because of their manner .well done to them especially richard .please pass on my praise to them.thank you ps i never had this questionnaire sent to me after my previous bad 3 -4 calls ! ! wonder why ! i found the advisor very friendly , helpful and professional .a good they were extremely helpful i was impressed with everything : ) staff were great , choice of product readily available .simple to do business with . orange hav better pay as u go deals and thats what i use and people in the xxxphone shop r really helpfull : ) the man was helpful and very chatty i thought the staff at your aylesbury store were very friendly and helpful .even though i had a problem with the sim card supplied this was rectified with no fuss . overall i think xxx is good but they can make a few slip ups . good product knowledge of the different phones , ability to recommend appropriate and beneficial contracts and tariffs , overall professional , proactive and courteous . everything was very easy . said i t all in prev texts i find that in all your shops employees are very polite and are always willing to give the customer the best deal the staff do n't have any understanding of customer service they seem to just look bored and fed up . stephanie 's patience and help and her suggestions advisor took time to explain everything .she was friendly and polite . very quick and helpful service dealing with a billing issue nothing was too much trouble + great advise the guy was knowledgable served by a very helpful store manager . bad service from the sales team on phone no interest of keepinf the customer at all though ok in store : also some unjustifies extra charges over the last year . all went well , no problems service could n't be faulted good service but nothing outstanding .what i went into the store for was sorted i found dan to be very helpful he took time to explain everything clearly and was very professional . just a happy customer .i 've always been a xxx customer . explanation of how the phone worked and all its facilities was excellent served quickly ,adviser friendly , helpful and knowledgeable without being forceful or pushy exceptional service and advice we were acknowledged straight away and was helped in choosing a phone to suit another assistant renewed my contract and showed me how to use the phone in a very professional way all the staff were friendly and helpful store manager was very helpfull in choosing my new phone everyone really helpful when we have so little knowledge .process quick too . u deserve it : ) when talking to someone over the fone one needs a clear precise reassuring response and clear understanding of the situation the gentleman i spoke to was just that it was quick and easy good service . as and when i get the chance at the end of my contract i will not be keep contract with phone 4u( n ) and will not keeping contract with blackberry ( touch ) .( n )i will go with either apple iphone or samsung .blackberry touch ( 4.5 out of 10 ) bb touch simply not good enough .thanks .( n ) you still have n't sent me the security code for the sure signal which was the whole reason for my call . an issue with my account is still not sorted and promises of managers ringing me still hasnt happend .x efficient helpful i am due to upgrada this week and was talking to someone about it very helpful the problem was sorted with no hassle i was happy with operator i spoke to but my main issue is with a request i had made to have my mobile exchanged as i am having problems with the hand set , on that occasion i was told a per-owned unit would be sent and i would need to send the my faulty unit back , well as it turned out i had to the exchange on the day and this i found unacceptable , i have 11 hand sets for my sales team and only 2 is with xxx !the likelihood of switching over to your network i fear is very slim , i personally have had this account with you for over 7 years and will be looking to terminate it when the contract is due for renewal - if loyalty had any value to a company , i would have expected for you to have made an exception and sent a new or pre-owned out and i would have dropped off my faulty unit at my local xxx outlet .i need a business network provider to be flexible enough to make exceptions and taylor there services to loyal customers and find solutions to problems and not be fobbed off by the operators by stating ` the computer say 's , no ! ` i got good service i am not happy with quality of service over last 12 months , had no reply to complaint i made about this , getting this text at 2.06 am in the morning is a good example of poor service from xxx . very helpful have had to make several call over recent months regarding errors on past bills .not satisfied with your customer service . my problem remains unresolved good service poor and unhelpful responses .my problem remains unsolved . xxx is just totally ace : ) courteus , explain in a good maner , with no trouble . always had a problem witg billing , filed a formal.complaintlast oct. sent it via recorded delivery but i never got a reply from xxx , what a way to treat a loyal customer for 11 years !contacted xxx again with wrong bill , ur advisor is useless , plannung to go to trading standards now to file a complaint against xxx . over priced and bad service yes i found out the hard way that 360 has been switched off with no warning and i have lost all my contacts and photos some of which were of a close family member who died recently and all i got told was nothing can be done once my contracts have ended i will be going elsewhere and will not recommend you . no help or explanation of why i cannot retrieve deleted text messages .i have the senders number and history on my phone but no subject and i require this in court tomorrow.can someone please call me ? there are many reasons too long to text .send email address because you gave me an upgrade early because i was helped quickly with no fuss . spent over an hour on the phone .waiting being transferred .no solution asked to do things that could n't be done then at very end was told it would cost an extra 10 pounds after i initially called to save 20 .you have lost my business after more than 12 years .you should be ashamed but need to learn . because the tariffs is n't the best and she did n't seem to interested in a solution to my problem no.1 wd b 10 but for problems last yr .however angela so helpful i am much happier ! excellen service friendly and helpful and could speak fluent english ! because i have had a bill of around .200 satisfied my problem still is not revolved despite 2 calls poor handover to onenet , little comms or company understanding of the product.customer left chasing updates overall service that 's what decided the young man i spoke to was very polite and he didnt go into anything else he told me exactly what i wanted to know the woman on the phone was polite and helpful it was ace reason was problem should not have arisen but outcome was satisfactory and your staff member was courteous and helpful its run very smoothly you told me to call back and provided steps that i already tried .therefore there was an additional day , which in my opinion was unnecessary friendly and helpful call agent .took ownership .sorted out my issue . query resolved quickly and efficiently the adviser was friendly , knowledgeable ,patient and polite when i did my enquiries . your readings have all changed as this text has woken of up we ordered 3 phomes on 23.11.11 and were told our phones would be instore 3 days later . 2 days after ordering we were told there was a delay .approx 3 weeks later we went back to store .still not available .got message to collect on tues 3.1.12 .went to store to find only 2 of the 3 were there .still waiting for last phone over 6 weeks later .been loyal customers for over 12 years may reconsider next time contract due for renewal . no one knew what the charges were thought i was waiting for an hour before my query was dealt with i spoke to 4 different people .poor customer service . all my questions were answered in an efficient manner and the operative was curtious and helpful throughout the call . i could not get any of my problems solved , and my adviser was very unhelpful and offerd me nothing to help with my situation , very poor customer satisfaction my query was clearly resolved . because nothing deserves a 10 when i rang , the call was answered swiftly , i spoke to a man called lee , explained my query and he had every thing done and dusted within 2 minutes while keeping a friendly manner , definitely top customer service ! first of all , thank you very much for sending me this text at 0329hrs in the morning .really unprofessional .twice i have been told that someone from xxx would call me back and nobody did so really poor customer service .i feel that i was mis sold a product a couple of months ago and a problem that started after i took my phone to a xxx shop that costs me money has still not been resolved so i am very unhappy about that .all in all i am not very impressed at all . reason for score 4 on question number 2. my problem was not resolved .still ca n't send photos by text . the person i spoke to was a big help , my issue was quickly resolved , however my internet is n't very good therefore this is the reason i wouldnt reccommend xxx , plus i dont see why when making an insurance claim you should pay an excess as surely the monthly fees should be enough . 4 :-) as far as i recall , they answered the questions i asked .understood the questions i asked and answered the question quickly .unlike the talktalk advisor i spoke to regarding my landline . phone still dropping network even though i was told how to reset it the advisor i spoke to this time was very helpful but i am not happy with the service i have received overall from xxx , not able to see my account on line for over two years and requesting paper bills and none been sent , i have no idea what i have been charged , i would not recomend xxx to anyone which is a shame as i had been a customer since i was 18 spending a lot of money over the years would of thought i would of had more i 've had massive problems with you since october and they are still on going ! ! ! !when i phone and speak to an advisor i get told something different each time ?i have been with you 30 yrs and never had any bother before ! ! ! i 'm very dis -/ satisfied the service from the person was great , however the poor chap is polishing a **** with xxxphone 's coverage and should get a job with o2 where the product matches his great service . why is n't mum going with you ?x all responses clear and positive todate prompt , concise and polite service . because my problem was sorted quickly and with the minimum of fuss . do not text me ever again at this time of the night and that is one more reason of my ratings they was very helpful and had good maner you were unable to resolve a simple - logical - issue . the problem was not solved and i will have to spend more of my time getting it sorted .not a good service this time . xxx .are simply the best all round and i have 8 lines with you through my partner children and staff . found the service excellent and very helpful and understanding about my own personal situation and feel xxx offers a great service to it 's customers xx great customer service assistant my query was resolved easily 2 100 % satisfaction + like all xxx call centre personnel , the man that resolved my problems was helpful , polite + courteous + could n't have provided a better level of service . you asked me to give ratings out of ten .this is q4 of 3 btw. i had to phone 4 different times and each time was told some thing different and when i tried to explain any thing i was wrong buy i was only saying what the previous operator had told me my message service for sending pictures will not work and still does not work the initial customer service reps are great , but 2nd lvl tech support is v v poor .response times for a technical issue is v v v v v v v poor , updates are only given when customer contacts xxx efficient , friendly , empathetic , knowledgeable , patient support !ps ad very poor experience at one of your stores before xmas who would n't serve me because they wanted to shut the shop by 8pm . the standard of customer service is very high , and i do n't have any complaints . ur rubbish yes . misinformation .attitude .inconsistency .inefficiency . i wanted to move to sim only at the end of my contract period .the lady i spoke to understood clearly what i wanted and did it all in a friendly and helpful manner . my problems with phone and 3g not sorted my questions and issues were dealt with in a professional and adequate way . person i spoke 2 was v helpful and friendly and said he had sorted the problem . outstanding customer service from pat in warrington call centre i had an overall good experience issue still not resolved may look to leave xxx bill dates constantly diffrent , i pay my bill you say i havent even though yous took the money out my account .poor customer service .i plan on leaving xxx as soon as my contract is up very helpful but could n't slove the problem i have always had exellent service from xxxphone just sometimes you get a good operator helping you and sometimes one who does not grasp the concept .been a customer of xxx for such a long time , we as customers also know and should be listened to .many thanks very quick , efficient , friendly call taker , who dealt with my request promptly and politely . true reflection of service received in the last few months i had problems regarding my billing of my sim card account.yourservice department have been very good in helping to clear up the problem to ask about upgrades no efficient service polite person not transferred to another dept dealt with my enquiry straight away verry good the operator came across as personal , able and sincere because i 'm not enjoying my phone and want to change it but it seems i 'm stuck now i thought the guy did a good job of resolving my issue and made it convenient for me to exchange the equipment that was working . very pleasant staff , very helpful very helpfull the person i spoke to was polite friendly and very patient a credit to your company i feel that my issue has not been dealt with , but the advisor did every thing she could , i feel it is bad service from xxxphone and i am thinking of leaving as a result of false promises and lack of information ! advisor was helpful efficient and caring service good overall customer services and helped with my questions and resolved my issues . no really happy with the service provided and the handset and would recommend phones4u to anyone the person i spoke to was uninterested unhelpful and ill informed . quick , exactly what i needed . just good service now that 's out of order texting me at 3.36am waking me up in the middle of the night with stupid questions ! ! !you will get a full report on this incedent ! ! ! ! ! dealt with efficiently and too my satisfaction phone was fixed there and then erroneous information given + extremely poor quality ( audio ) line used by second advisor i found the customer service excellent and the female answered all my questions efficiently and promptly and she was extremely helpful and very courteous and polite . . service always good wanted cheaper rate and option for upgrade again in near future he was pleasant and helpfull and made things easy for me . not helpful at all and obviously do not want to retain me as a customer called you to change the tariff on handset number 3 on our contract .the first rep stated a change was possible but i was cut off before it could be actioned .therefore i called back and after a call lasting more than half an hour i was told the tariff could not be changed and i had been misinformed .when i asked to be put back onto the original rep i was again cut off .at the moment i am considering my options including cancelling the 3 handsets paying the penalty and going sim free with another provider . quick , concise , accurate information provided by the adviser . it was a very quick response and accurate information . very good i am on contract and am having problems making a claim and xxx are doing not to help , customer service is appauling as i have been with out a fone for a month ! quite good service the problem was solved quickly and efficiently . the advisor was helpful polite and did his job 2 a high standard good customer service because i was asked ... i was kept waiting for long periods numerous times while the seemingly inexperienced person dealing with me checked things .she told me i was wrong about what i was saying and that is incorrect .i know what i am saying , that i have been overcharged , and i know how difficult these calls can be because large companies like xxx make challenging a bill virtually impossible .she told me i was being impatient when i asked at one stage how long it would take to look something up when i had taken time out from my work to call my issue was not resolved . sorry thought i was replying to xxxphone after 3 visits a new btphone still fauity no no the gentleman was very helpful and took the time to help me resolve my problem . very pleased with the service i recieved no time for this , almost terminated contract with yourselves due to your contractural failures all questions answered and not too long to wait on automated system .very helpful and clear sales person .most happy . problem sorted quickly i ca n't send emails from my iphone , and no solution was forthcoming ! ! sorted quickly and efficiently good , friendly and efficient service .issue resolved courteous and efficient . just a lovely guy i spoke to very helpful and genuine the automated payment service was not working so had to phone up you did what i asked , quickly . my query was sorted without fuss just as id wished ! unable to pay bill on line . very polite , officiant , and helpful staff .but i use my phone as an alarm clock so would be very grateful not to get texts at 3.30 in the morning ! overall all very satisfied . staffs attitude needs sorting . polite , helpful , friendly and sorted out my problem ! been with xxx for a few years never really had any reason to complain about your service very pleasant and helpful person on the phone because i was left on hold for some time and no one answered from the buyback team .maybe someone could call me today ? the lady on the phone was very nice and she answered my questions quickly they sorted me out quick and with no fuss i could but to much information to put in text message adam who dealt with my call was very helpful and accommodating you cut my price plan but only after i asked and explained i would consider leaving . i have been with ur net work for 10 years , always had good customer sevice , also in the shop at warrington staff r bril quick and efficient are you having a laugh i am paying for 2 phones that dont work at or near my address as there is no signal .get real for god sake .fix or replace the mast that is not working near me ! ! ! ! ! ! ! coz xxx is awesome ! it appeared to complete my request as requested quickly , politely and efficiently .i am continually disappointed that no email documenting the transaction follows . 4 1/2 minutes ringing b4 answer .message not passed on . service answered my queries in a prompt fashion to my satisfaction . i rang for help assistance and had been holding for an answer for some 15 min and then to be told that i needed to get more information and because your operator was very busy he could not wait while i used my 2nd phone to get this for him .he did eventually agree to my request and did eventualy resolve the problem because i have no reason to criticise xxx in any way . even though i was annoyed with the service the person i spoke to was very helpful and he is the reason for my ratings . lack of customer support or consistency barry ,the chap that dealt with my enquiry was very helpful indeed good service and customer service operators who are prepared to listen and to help sort out a problem sharon was extremely professional in dealing with the issues that i raised .she was able to both diffuse the situation and find a solution in complicated circumstances .she is a credit to xxx . super service received will you answer my question ? just a really helpful & polite advisor who spoke clear english . upgrade was very straightfoward . no 10 actually spoke to an english person who knew what they were doing and listened to what i wanted to know . complete lack off understanding and empathy to my situation .i will def be leaving xxx .i will be keeping the contract till oct but not using the handset .your signal is also v poor in most off my local area my problem was not resolved and i was put on hold for over 30 minutes your staff were in the uk , they understood my concerns and listened to my problems and rectified them during my call .it is always better to speak with uk staff rather than overseas call centres theyre my opinion of the level of servce on a scale of 1 to 10 xxx has the best customer services across the networks - always a pleasure to deal with . good service i had immediate service and was very satisfied however idid not appreciate a text message at midnight .and one at 4 20 am they kkind of spooilt the service was given what i thought was a good deal but spoke to wrong person initially and call transferred poorly charging for something that you have no idea of . adviser were helpful but my problem was n't solved . 4 - cost and flexibility8 - good response to questions10 - very friendly , cheerful and helpfull . poor service the phone was faulty when i first revived it which i did report to the shop then again days later ..... ps why did i revive several text message during late hours during the night not to pleased about that that 's twice xxx have pissed me off in one day my phone is still not unlocked i 'm not happy with ur service and will be leaving as soon as possible this is the second time i have tried 2 unlock my phone over xmas poor service xxx customer service are always polite and sort any problems , they are well trained . yes , the guy that i spoke to was very good and very helpful top marks vastly better than orange for the last 2/3 months my bills have been massively wrong , and i hdve to spend what seems like forever sorting this out efficient service were very helpful sorted out very quickly very helpful customer service guy named luke i thought the guy could have been a bit more friendlier , & willing to help ! very efficiently handled by uk based staff . i was pleased with my initial call yesterday as i felt that i had my problem resolved however when i called back to act on the information given to me regarding my phone i was told that this was not the correct information that i has initially be given , so i was informed in a rather sharp manner on my second call that the call handler did n't understand why i had been given the information i had in relation to my phone so i am now left with an i phone that is n't working efficiently ca n't afford an early upgrade at present and am not entitled !to the exchange i was initially promised by my first call handler which was also ment to be placed on my notes so i can not see how there should be any discrepancy in the matter i have been with xxxphone for a good number of years and have always been happy with my service however i have to say after yesterday i am unsure wither to stay or not i have an i phone which i ca n't use correctly due to a fault and no way t would seen of resolving the matter very disappointing . on my last bill inquiry staff have dealt with patience , helpful and professional .thanks great service because the agent handled all my queries very efficiently first rating of 5 due to overall extremely poor impression of xxx since joining .second two ratings due to ( finally ) a helpful customer service advisor . i was very satisfied with the service i received , my question was answered quickly and efficiently becausee i was happy because random people always call me ! i had a very large bill due to a problem with the 3g enabling when i left a wifi hotspot in goa .i do n't think this was a fair amount to charge and the advisor just said sorry there 's nothing i can do .i do n't think this is helpful in the slightest .not to even offer to check with someone else . phoned for query , and problem was sorted straight away with a friendly professional manner over 20 years of service xxxc have been reliable , but most of all always available and you rely on ability to speak to someone rather than a computer .keep up the good work at five in the morning no disgraceful service no customer satisfaction given and also the employees did not listen to the wants and demands of what i wanted ! !. . intending to leave the network ! !. . initial advisor kept referring to a sim only plan as an upgrade .i advised that i did not want an upgrade , seemed a bit confusing and could potentially been more money when i needed a greater saving .in the past have found advisors very pushy to upgrade nearly went somewhere else nobody contacted me ! all good thanks - v simple enquiry handled v simply could n't have a second sim on the same no . very please with the out come of my phone call x x because i 've been with xxxphone for a long time and most of the time good customer service i dont like the fact you linked the accounts without letting us know excellent got what i wanted had 2 calls as first one did n't seem to have resolved issue but second call handler gave more explanation and said may take up to 24 hrs for premium rate calls bar to be lifted .not sure if it 's happened yet so not sure how happy i am with the advice yet really as may still be an issue as not 24hrs yet rob recognised our needs very quickly and produced a cwry credible offering that on the surface shoud adequately meet our requirements .particularly pleased that he solved our issue with our 2g phones and suresignal .not 10 scores as overall past experience is not good hence still very wary of xxx .one last point which is important please do n't forward survey texts when most folk are fast asleep such as after midnight last night ! ! !when the bleep woke me up .if i had known u were going to do this u i would not have taken part in the survey .you need to alter this process please the adviser was very helpful and answered all my queries .i would have given a ten , but when the three network can give unlimited data browsing and xxx ca n't then i am unable to on hold for period .could n't do what i needed , still no resolved . very disappointed with complete lack of customer care , sneaky hidden charges leading to excessive bills with no warning .i would not recommend xxx to anyone ever i am that angry at the service i 've received the last year .have been with you from 2006 but i will never be renewing another contract with you .disgraceful service , more interested in conning people out of money than any sort of customer care attentive listening and all questions answered ! good all round service the guy who helped me was very patient and friendly and helpful .i think his name was mike the problem is still not solved call me xxx provides good customer services and are very helpful it 'st alway 's a pleasure , to be spoke through any help needed , by a nice happen spoken voice ?and not having to conduct a service needed by a computer spoken method . you did not inform me of problems with my account , and when i rang to sort it out , as with other issues i 've had i get stood walked with you reps little or no use , in fact i 've only encountered one of your customer service reps in my 4 ish years as a customer to have been helpful . happy with the handling of the issue , but a bit annoyed that a corporate account had a content filter too many to type on a response excellent customer service ? we were cut off on the phone and was not called back ! ! because xxxphone are by far the best .i had a terrible experience with orange .i even got my boss t based on your quality of service helpful service and efficient unhappy dissatisfied and quite angry with your service ..... actually thinking about going to the omnusbond or watch dog regarding my contract because the lady i spoke to was very professional , very polite , very helpful and knowlageable operator was extremly helpful and knew what she was talking about she solved our problem and did exactly as i requested person i spoke to in egypt i believe very rude condescending and accusing i was cut off had to phpne back from land line xxxphpne signal failure and my query was not resolved well no one gave me clear information on what was going on my fone was cut off for 2 days everytime i rang up no one seemed to know what or y the person b4 did what they did or got the correct information down it was quit annoying the reasons are as followscontacting xxx is not easythe staff suggest emailingcancelling a contract is too complicated and lengthy i marked as i saw fit after less than two months the mob stop return to store tried to fix three times now sent to you why not give a new mob just called to pay a bill and customer service advisor was polite , quick and easy to deal with i phoned for the first time and he was very friendly .and he sorted the problems i had straight away ! my call was answered quickly , what i asked for was done and person was very polite . advisor was helpful and friendly . i have not managed to do wat i needed to pleasant andefficient andhelpful very polite and helpful young man my issue was resolved quickly and efficiently understood need fast .got to work on solution .kept me informed . great operative .very helpful .very knowledgeable .very professional very good service , and eager to help anyway possable . the person ob the phoned helped solve the problem with the phone straight away with clear instructions .thanks again . nothing has been done about my reason for making contact . managed ti get issue sorted in quick , professional and pleasant manner the call hung up without a resolution and i was not called back enough already ..... ! ! ! efficient service it was quickly dealt with and everyone was polite and professional the problem was resolved other than a bit of a wait to be put thru to an advisor , they were very helpful , polite and efficient , made it a very pleasurable experience in the midst of a crisis , i.e my daughters phone being stolen ! had problems with my single , the lady i spoke to was very helpful , polite and professional .ultimately i had to go to a store to resolve it but this was not her fault leave me alone ! because all the people i speak to are always helpful and polite and are actually human !keep it up your signal strength is so poor that i never managed to complete the call .also every time i lose service i need to restart my xxx supplied htc desire s to reconnect .it does not pick up the signal automatically .this is a problem which is not restricted to my device .i know of others . no this agent was helpful and competent , unlike the others l suffered earlier in the day , one cut me off in transferring call and other promised call back in 5 mins and after 5 hours i rang and started all over again nora was very helpful & technically competent - the issue was n't fully resolved but that maybe down to our side for configuration a very good service operator extremely helpful good to talk too and very help full initial slow response .when operator eventually accessed system she told me signal was good in po200aq , it was down and remained so for 24hrs nearly .what happened the old operator always there when needed ?not good xxx . the phone call was a normal phone call i wanted to cancel my phone contract and i was basically told to use your website and that calling was pointless .i am very dissatisfied with service at xxx .once my contract is finished , i shall not use xxx again . staff very helpfull i rated the service with all 10 because the young lady who helped me with the call was very good at her job and it was a nice change to talk to someone who had the knowledge to answer any questions .thank you . very helpful very helpful , problem solved efficiently . staff explained solution and poonted me in right direction , even gettkng me the tel number for my phone manufacturer .thanks . rosie who i spoke to was fantastic she did everything i asked for without questions and did n't try and fob me off poor service .i have complained to xxxphone since i switched to you 2 years ago .no one give a d*** so now i am going back to o2.thankyou for ripping me of the person i spoke to was very helpful , listened and informative also managed to solve my reason for calling was ok bur i was put on hold and then the call just went the man was really help full and nice so really good all round : ) i required two htc sensation xes on upgrade .i had called about this phone before the xmas break and was informed it that it was in stock .i would 've taken the phones and renewed contracts but the xxx adviser wanted to increase the monthly subscription , i left this decision until the new year .upon calling back yesterday , i am informed that the htc sensation xe will not be stocked , thus not available .the inconsistent communication and increased cost is unacceptable , i will be migrating our contracts to orange . just want to improve the service when we call next time or every time . good service and was able to help quick with no hassle have all ways had good service from xxx cause you a good phone company my call was dealt with swiftly , politely & very efficently if someone can ring me i would b glad explain my ratings couse ya wasnt helpfull 5 seperate phone calls all ended in being cut off by csr.and pointed out both text message saying nearly out of data and online access to account are un reliable .not happy at all ! your employee was british and polite and curtious adviser was helpful in sorting out an on going problem with xxx . phoned 3 times had bad advice for approaching insurance and the problems we had with our phones , resulting in one phone being barred for about 2 hours .when we renew contracts we will be looking at other providers , also had bad service and lack of help in shop call center not doing what thay say thay are going todo geting lide to and evry time i call ech person says same thing dafront i would recommend xxx , pretty much regardless of how this issue was dealt with .whilst i was assured my query had been solved i will need to see my next bill to be sure .the adviser spoke clearly , was friendly , answered questions quickly and was generally very helpful and well mannered . the problem i had was that my bill was higher than expected .mandy could not see any reason why i had been over charge and it appears it was a computer error ......not for the first time !mandy sorted it all out quickly and proffessionally .she was polite and friendly and at the end of the call i was happy .that is why i have given these scores . long .time .on .phone to .xxx trying to sort faulty h.t.c.phone still trying .may .go .too2 was sold items with misleading information i wanted to know what phones or devices they were connected to truth xxx are really helpful , n the advisor who dealt with my query , i personally feel , that she did a very good job i was n't happy with the i contacted xxx to report a fault with my handset and to find out what i needed to do to resolve the issue .within about 10 minutes and a few details later a replacement handset was on order for delivery the next day .very impressed and happy with the service !dpd courier service were outstanding too , i received a text advising me that delivery would take place within an hour long window , and was on time allowing me to plan my day more efficiently ! he sounds very helping in nature .he listened me very carefully and he solved my problem in a very nice way which i felt like he is doing his job very very good way the gentleman i spoke to was very polite and very helpful ..and also was very clear in explaining the information i required . . most helpful . good service even though i am leaving xxx . very satisfied customer advisor was very thorough and answered all my concerns / queries . agent did n't feel engaged or wanting to help , did n't really answer my query and was disinterested , also did n't speak at the start of the call for 10 seconds until i did well phoned for advice on accessing my online account , only to speak to 3 different people who could n't help me and infact made the problem worse . service was prompt and friendly x x overall great quick service . was not helpfull no that 's the way i feel . as i resolved everything i wanted quick and with satisfaction . because i did not get the help i needed or a solution to my problem as i am leaving country for six months and still have to pay .was hoping it could be put on hold for a while . because ever since joining xxx phone there has been one problem after another with the account and it is getting no better ! ! ! ! every month i have to ring up to sort something out with this account ! good and thorough help because the person i spoke to help me with every think i needed and was very helpful they were polite and got to the point .did n't try to sell me anything further . i have been rubbed last 3 month bill is so high i even ca n't pay !when i had contract on the phone i have unlimited landline free but now look . ....i have been rubbed thanks help you for better service on the future the person was helpful but did not have the means to convince me that they had resolved the problem i called about . because xxx draw you in with good deals and then overcharge and then take away privileges off your account , i will most definitely be leaving xxx at the earliest opportunity that i can ! your services is not upto its best but the man i spoke to yesterday was very helpful and shud be promoted . ido not appreciate bein woken at 2 .10am this mornin ` .bnd then again at 4 45 am i did not get done what i asked for . q1-as a business customer i rely on my phone .it was not explained that after 12 months i would have a phone that did n't work , you wo n't repair and ca n't upgrade .q2 - details as above .q3 - all operatives spoken to yesterday were polite but were unsure of procedure .resulting in being taken all the way through diagnostics arranging time for exchange and at last minuet told handset out of warranty .after being on hold for a long time instead of being passed back to customer services call was cut off .all of these points are a result of insufficient training at every stage and a complete waste of my time . because they had not help us at all except saying the call had come from this phone they did not tell us anything else no information nothing my call was answered immediately .the advisor was not from a call centre abroad and therefore understood english and what my query was .she was polite and resolved my query straight away . becouse when i need help they give me help when i got problems they sort out my problems , tecn .probs and money bills ect .... the man read off a script , did n't seem to know my a/c information .and you text me at 02.15 and 04.54 in the morning ! very good helpfull service given overall good service . please with the service the guy was pleasant and very helpful your man was n't interested in helping .......just wanted to get rid of me . good response to my query . i am still waiting for an email address to be texted to this number to lodge a complaint as your website has not been working for several days .can you just text the email address as i am losing the will to live ! phone answered promptly , adviser friendly and apologetic for xxx error and issue resolved immediately by adviser action answers got resolve quick very helpful advisor who answered all the questions i asked professionally . it works knowledgeable , friendly , competent lady on the phone .thank you for a great service !great experience calling xxxphone . got the answers i wanted quickly advisor could n't do enough to please , other departments let him down good service yes the account was totally wrong and a credit note had to be raised .i have had nothing but problems with xxx in the last six months .i have spent thousands of pounds over the years and found the customer service shocking .you can call me if you need more details . obviously satisfied each month my phone bill goes up a stupid amount , when i call customer service , no one can give me a reasonable explanation of why this has happened , you take the money from my bank account ,that causes me to go overdrawn ,and i get a charge from my bank , the short time i have been with xxx i would not recommend xxx to any one i know ,there for i shall be cancelling my contract was satisfied with my call sure .its mostly overall dissatisfaction with xxx .but the reason i blundered into a surprise 39 pound call charge was an unclear charge menu on the website .the person i spoke with pointed out that there is another list of charges elsewhere on the website but that does n't help me .lesson for me : use this phone as little as possible .i would like to shift to a pay as you go account .thanks . generally helpfulness . call me and i will tell you very good service : ) he was very helpfull & nothing was too much trouble the man i spoke to was really helpful and could n't do enough for me the person i spoke to was very efficient , did n't waste my time .in the end i came away with a better contract than i had expected .very pleased ! i was promised i could have 247 in the second bit ie 01606 247 **** the adviser sounded hot ! ! xxxphone had always been good when in slightly behind with my payments and always friendly helpful people on the phone . prefer english helpdesk i thought the advisor was quite helpful .better than i 've had in the past but had 2 wait 4 call 2 b answered .the advisor did n't know why i was having trouble registering 2 look at my acc on line but both my husband and myself cannot access this service because the advisor was very friendly and helpful ,he talked me through slowly what i had to do and he resolved my problem service in general is way below expected standard ! knowledgeable operator , issue solved without problem speed we have always been satisfied with service .but yesterday my husband phone broke and it took us the afternoon to sort .my husband phoned customer service , went to shop in town and then again rang customer service .it was very stressful . call handler was fast , efficient and polite , and could have been more upbeat . no i called as am thinking of leaving an no attempt was made to keep my custom after alot of years with you !so i will be cancelling my contract asap .no customer service , no going the extra mile so you have made my choice of supplier simple ! because i got good service friendly , quick and easy operater was n't clear on the answer he was giving good service .quick and efficiently resolved . the gentleman i spoke to was most unhelpful with the fact that i wanted to change my tariff-something that i was told i could do just 2 weeks ago !i am considering going to another provider . i received prompt information that was very helpful . i got the service that i needed quickly and it was all sorted out and now i know what i am up to with my account you asked for my opinion and that is what i gave upgrade to iphone is a rip off compared to new contract so i 'm moving to another provider and porting .agent just wanted to mess with my other contracts etc . i registered my new debit card and i still cant make a top up via my phone .and needed help to sort the problem out .andstill do .you need to get in touch with me to sort this problem out please ? 8 i 'm not happy that i have to pay for 0844 numbers as i had thought all 08 numbers where covered by the package . very helpful question not solved .waiting for response .thanks .and it is 4 30 .thanks . the problem is theft by vofafone of my money , and there was no-one who would give me an answer . happy with the way the calls were handled yesterday but in store help was not so good i have been with xxx since i got my first phone in approx 1998 .i have never changed phone number or had any problems with xxx .my query was resolved quickly and to my satisfaction by a lovely operator , lisa , we had a short chat and a laugh , whilst lisa kept me informed what she was doing durin the call i .e .making notes on my account , apologising because the computer was running a little bit slow etc. i have always recommended xxx to others and will continue to do so . great service and very polite contract due to expire on 13 jan 12 and no real attempt to try to retain my custom .extremely disappointed . no after 4years and 6 month xxxfon cannt give a good offer for own customer one . repair is fine but as the phone is broken is no more than should be done .it is much better than old service though . i am i process of sending an email .it would seem that the tariff no longer includes 3,000 xxx to xxx mins as was described both by your reps and in your ' in business ' brochure !see email . excelent customer service the service was rubbish and so was the outcome operator was very good but the xxx system could not resolve my problem **** off its 5am .i retract my earlier answers ur service is **** . 3 calls failed to solve a simple problem which should not have arisen in the first place .final 4th call addressed it .call me to discuss further please .oliver jones plain good service from a good member of your team .it works !ps.it 's rare that i ever give a 10 . the service is excels my epectations when i took out the new contract .your sales person mislead me or lied ! ! ! !recently i paid for half price calls while on holiday .i received a silly bill and after 2 calls it was reduced .but i 'm more unhappy with xxx than ever .a phone could sort it out by someone who does not have keep me waiting while speaking to a manager .dennis llewellyn sos ltd just not helpfull enough towards ur costomers ! ! when ever i phone up the staff have alway been very happy 2 help an put me at rest with any problem .x the man on the phone was very helpful and very friendly and solved my tricky problem . staff on phone were fine but i was annoyed that i had to go to a store .previously any problems have been dealt with diectly with yourselves and a courier .when in store the helpful assistant had to call the insurance company 3 times because they would n't proceed with the already approved claim as neither my name or my husbands had been included in the account when it was set up many years ago !they were most unhelpful . because xxx are **** my problem was n't fixed customer adviser was very helpful and actually had a sense of humour so it was nice to talk to a real person rather than someone that would n't deviate from a script . i 'm very happy with lady who help me,but very unhappy about getting survey text at 3and 4 in the morning ! ! ! ! ! my bill was more than expected and when phoned up you took money off as admitted you had made mistake .it felt like you making it up as you went , very poor and not what i expected ! i believe my loyalty to vidafone is being undermind despite the number of customers i have introduced to xxx .an upgrade was offered to my cousin with whom i had my contract on the same day as his .the worst thing is i was punished for a mistaken that was not even mine but xxx .i was accused of missing a payment of which for my 3 yrs of being with xxx i had never missed a payment . the advisor did as much as he could to resolve my issues but as it stands they are still unresolved until you have stock back in of my handset and then i have time to check if the issues still recur .also it should n't have taken 6 months to get to near this being resolved and with certain managers an staff not contacting me back when they told me they would , has made my experience with xxx once again very stressful .in the short no customer should have to go 6 months with an issue and managers should stick to what they agree and contact customers back .i should n't of had to waste so much of my spare time trying to chase this up , it 's not great customer service at all . they were not very helpful head stress ! ! very helpful staff , pleasant , could n't ask for more excellent calm service english speaking clear and most important got my blackberry working your atention was good and quickly just a good service because the service was good disappointed with how many messages i had to listen to to finally get to speak to a real person .but when i did she sorted my needs quickly and was very professional and polite . the agent i spoke with was helpful and friendly and polite , which is why i been a xxx customer for so long : ) ok please phone me if you wish to find out .thank you . a charge was put on my account when i was told there would n't be so i was annoyed that i had to phone to sort it out as the error should never have happened . the service and result was not the resolution i felt fair to my query because i was satified x cause it was 4am i was asleep put on hold 3times for longer than usual .the second person i spoke sounded like she could n't care less about my query . 10 no james was an exemplar xxx sales person - v knowledgeable , pleasant , thorough , and quick . he was very helpful and confident if the adviser wich i talk to last time was to know her job then u wold not ask me why ! ! ! yesterday the adviser was good and know his job ! ! ! just to let u konw that u send me a text at 3:25am ,i was a sleep at the time ! ! ! ! ! ! i need the pin number for my voicemail but i am yet to receive it despite two calls .i have received how to reset it but i clearly need the current pin good service very helpful ye if you call everytime i speak to someone i get anouther lie 3 times i have asked for a manager to call me back and still no 1 has the way you treat your customer is a discrace everyone on your phone lines tells you something different i can not even get a copy of my bill but no one i 'd interesyed the guy was very helpful and dealt with my query efficiently . recent billing do n't agree with your policy 's on being pro rata 'd twice ! ! well i was put on hold and no one came back bill prob knowledge & patience & good customer service no very happy with the service i received answered my questions ... ! thank you he 's knows his products couldnt hear very well lots of people talking in background .complicated charges etc . excellent service all the way sorted problem out quickly and very friendly on the phone thank u very much my query was identified quickly so i would recommend the service .my issue that i needed a new password for mobile email was not resolved because i did not receive the new password . yes certainly , when i contacted xxx and spoke to the sales lady , jasmin i believe her name is ?she was very helpful in trying sort out a deal for me on another ipad 2 32 gig wifi and 3 g , if i can sort something out i would without doubt speak to her again .jasmine was very polite and very helpful i took a new 24 month iphone 4s and had so much trouble with the phone - had to go back to the xxxphone shop and swap for another .it 's now nearly 2 weeks and voicemail is not working .so for must have spent 6-7 hours on the phone to customer servic but no one can help !very fed up and disappointed as been with xxx .for over 15 years !have got another contract with the 4s for my wife with v.phone and never had a problem with that one .so far no one even suggested anything in the line of a goodwill gesture for all the hassle i have had and the money and time i lost so very unhappy ! ! !you can look at the account to see all the facts from the last 2 weeks .maybe you can help ?arad paz . great customer service once again.ca n'tfault the gentlemen i spoke to.very helpful . all my queries were answered & my problem was sorted there & then . xxx always help to sort out any issue .dyeasy access an free . the adviser was pleasant , understood my query quickly and made the necessary changes to my account .it was a hassle-free phone call . did n't receive the full service i wanted but helped as much as possible i phoned for an upgrade but the advisor was very unhelpful, i have been a loyal customer for years and have been mistreated ,very unhappy with xxx i 'm afraid although andrea did what i asked it was a battle to get there , sales were completely unhelpful and told me andrea should have run through the mifi options with me .as no-one at xxx has helped me i 've not purchased it from you . because of the service provided item required not in stock have 2 purchase myself then get refund the issue shouldnt have been there in the first place hence only the 8 for question 1 . however problem resolved quickly . fast delivery and solving of problem been with xxx for so many years and not one bit of help or special offer ! ! ! i 'll be leaving xxx today result the person i spoke to was very helpful . i got the service i needed in a friendly and efficient way . friendly helpful sorted all my queries , only problem after call was these questions , 3rd question came through at 3.39 this morning . rebecca the advisor has been v helpful polite and understanding with my needs excellent c service !a credit to xxx ! because i 've called over 7 times asking for paper bills ( i pay for them ) and they never come . mistakes and errors had been made by xxx , they had all been rectified by the customer services representative and therefore i will not be overcharged ! charming dude . no person operative answered phone .computer system down when did speak to someone when they tried to transfer me to another operative line got cut off . never pleased with outcome very polite and helpful . she explained everything i asked very clearly . i always get excellent service however i didnt appreciate q3 txt being delivered to me at 03.44am this morning . after having new line added to my account instead of upgrade have spent 6 weeks getting money back for returned handset .still have extra line and still being charged line rental despite spending hours on phone to customer services since october .worst customer service i 've ever had .will be leaving when contract expires . cause ur call centre is normally helpful until they sent the last question at 0345 this morning .not impressed . helped in a way that i could n't do for myself in clear instructions i do n't have time , call me and i 'll tell you ! ! ! good advice and helped solve issue . the person i dealt with was professional and knowledgable hence my ratings . my iphone stolen on new years day .liverpool xxx replaced sim card with zero hassle and brought upgrade date forward .thank you ! my call was handled very well very professional and clear .my query was dealt with very well .thank you for had to change ac no also not happy with being charged around 15 for 7 days credit when i was meant to have minutes and texts i was never told that would happen and feel like i have been robbed excellent service and saved me money on the same package . not listen , unhelpful , 4 differant people i spoke to and still issue unresolved .xxx used to have a good customer service and recently it has become very poor the lady who served me was very helpful , knowledgeable and friendly v good service your staff were able to calm me down and find out the reasons for my bills being so high .through their professionalism , it was sorted quickly , especially as i 'm not gadget minded .i will be recommending your services to everyone and encouraging them to switch to visas phone .thankyou for all your staff have done for me , especially their patients .from shamis hayes , one very satisfied customer i 'd be a lot happier if you did not send me text messages after 11pm ! my query was satisfeid thanks i couldnt understand the man i spoke to and the problem wasnt fixed problem was n't handled , so i am leaving xxx ! the call was polite helpful and no probs but i still have the phone fault and advise given didnt work over half an hour phone call .yet no result and no reason for lack of result .asked to have a call back when there could be a result , yet was told xxx ca n't call their customers back . i am losing confidence in xxx 's ability to carry out any instructions on my account .i have spent a considerable amount of time on the phone trying to manage my account only to find instructions are not implemented and i have to start all over again ....complaint submitted in november has still not been resolved .very disappointing . it was a good service great , easy service took out ins on phone cant be without told to take to shop wait to see if it can be rep then wait for result take more time off to collect other networks send replacement lmm at no inconnvenience to customer very dissapointed in cust ser was told i could cancel both contracts if i wanted to seriously thinking of it better service is needed i find the xxx website impossible to use , i have a huge bill this month which no one can explain and after a phone call to a nice chap at your place i still have to go in store to try and get to the bottom of this . sales man in store was ment to insure phone but didnt so have to pay for repair the advisor was efficient and friendly and professional . no not via text it would be to long to explain call handler very professional and helpful .query now resolved - not sure if as a direct result of his assistance .overall happy . i found xxx very understanding about my situation this month as i was unable to pay all of my mobile phone bill and they have allowed me to pay half this month and the remaining balance next month .my bill was unexpectedly high .i found the lady assistant who i spoke to very helpful and understanding .thank you very much . after being with xxx for the best part of 20 years to be offered such a rubbish deal was an insult to my intelligence and loyalty . you said only 3 questions ? ? the customer service man was very helpful & resolved my issue quickly & effectively . xxx have always been helpful and efficient , the advisors are friendly and knowledgable !would recommend xxx all day long ! ! : ) always been dealt with a nice manner . still waiting on a call back and then i called back and kept getting cut off with no answer very helpful staff member but had to contact xxx in first place re error on bill and will have 2 wait until next bill 2 see if resolved very pleased overall i meant 10 for 1st question .generally we are happy with xxx everything met my requirements . overall , i have been with xxx for approx 12 years and they have always been helpful .the advisor on the day was extremely sympathetic to my problem and i felt he worked hard to resolve my issue , even though he could 've just said ` this is the offer , like it or lump it ` i felt like a valued customer and that he worked hard to help me . was very satisfied with the service in the shop your xxxphone assistant gave me **** you always provide a good service . very friendly patient and helpfully and could resolve my query . the person i spoke to was great u just didnt have the offer i wanted said to go in shop disappointed with the ongoing cost to stay with xxxphone service and response was good to a query i had about a massive bill caused through misunderstanding of your services out of the usa . very efficient , informative , speedy and good follow up . the adviser handled the call efficiently as have all the other people i have spoken to about this problem .time will tell if the actions taken this time have sorted out the issue or not . excellent service professional friendly staff good service messed around several times .incorrect infogiven i have been dealt with patiently by xxx 's customer service and because i had a faulty old phone for almost a year , i was very happy that your customer service did an excellent job of being patient and knowledgeable with setting up my new phone .i appreciate all the help and thank you . - best wishes , edrina it was only a quick phone call but the job was completed upgrade options were ridiculous considering i 've been with xxx for 6 years .the only reason i decided to upgrade is the company i work for offering the employee advantage scheme even with that i have 30 days to decide and will see if someone else will offer a better deal .the customer service was appallin , i had to speak to the manager because the person i spoke to was just not listening .if xxx want to keep customers that is the wrong way about it .regards priya too much 2 mention by txt call centre operative was fantastic .friendly and definitely knows how to give great customer service .unlike a member of the xxx team i asked for help in store !thanks for your help query was quickly resolved to my satisfaction ! ! i find your services to be a complete waste of time and money . my problem still exists because my query was answered quickly and efficiently .staff ate always helpful and courteous . xxx one-net cs staff have serious problems putting the ` active call diverts ` onto your system .practically every week it is wrong at least once !last weekend it was entered incorrectly , just as it was yesterday .then even the correction yesterday evening was still wrong ! !this really does need to be resolved asap ! cheers !doug bennett 07843348039 the first time i phoned the advisor was n't very helpful at all and did n't seem to know what she was doing .when i was asking questions she just seemed to get annoyed because she could n't answer .the seconded time the advisor was n't sure but did his best to help and found out the info . the call was handled quickly and efficiently to my satisfaction . well after speaking with the person about not being able to access my electronic bill , or ever being able to access my bill electronically .he has informed me that he has reset my pass word and i will be sent new log in information .i have yet to receive this information .so i am still not able to see my bill online .so will i ever be able to see and monitor my bill online ? becase i still got the problem with me phone now and they allway hang up on me good service my issue with rewardz remains unresolved .you are a shambles of an organisation ! happy with service happy called for my upgrade adviser didnt know what she was doing and kept m on the phone too long because your service is no good fault is intermittent , previous people have just fobbed me off , this person was prepared to keep talkinv and testing until he could see the problem .was very professional but also friendly , previous 2 and paticularly the first person was actually rude and unpleasant to deal with matter resolved quickly and to my expectations , with a friendly member of staff . i got no answers to my questions .i rang 3 times and was told different things each time . very polite handling , but my request for the listing of my content control has not been successful , despite me receiving a text saying that it had been lifted .could you please fix this for me asap ? person was polite and checked for a solution while i was on hold instead of fobbing me off .my query was subsequently resolved . brilliant service made me a happy customer listen to my call !appalling service . no help at all in december , a xxx customer service agent told me he would send a replacement phone the next day but due to me travelling an the christmas holidays it was advisable to wait till early january and ring back .i was given unacceptable a reasons by your customer service gent yesterday as to why she ca n't guarantee a new replacement phone .i have been a loyal xxx chrome for over 15 years .check my phone bills and how much i have paid alone in the last 2 to 3 years .i have never had to return a faulty phone to you ever and this is the first time .i was told i have to wait 48 hours minimum for someone to contact me offshore to explain the process i getting this sorted .i need a working phone as i depend on it for my work .i am expecting a replacement and do n't feel i have explain myself further . disappointed with xxx 's overall service and will more than likely leave .the operator did his best ... very happy with the service because at the end of the call i was left feeling xxx are not interested in my business so i will look elsewhere poor service after offering me an upgrade and taking a long time to resolve sending me a new phone 5 calls from me ! really helpfull very polite , friendly , efficient service . see answer to first q....... repeated failure to sort my requirements for months .service declines in xxx may force me to look for a new provider . i am taking 1 fone away from xxx because u dont do a contract that is capped .both advisors i spoke to were very pleasant & helpful . fab customer service well done x i called to cancel my contract the operator lied to me on the phone and did nothing to try and retain me as a customer despite the fact i have been with you for over 13 years . got through was spoken to then was on put hold for half and hour so i hung up then tried again then gt delt with .took to long the lady was helpfull i had to call to change my new contract to match t mobile , which had double the call mins and internet .i feel that this should have been offered when i looked at the contracts with an advisor the problem was resolved the service was top notch . the reason i would not recommend is because i get very very bad reception the advice on 151 is good the lady on the phone was very helpful and polite .getting a question text at 04.25am is not good though ! unable to resolve my problem satisfactorily or explain why when i called yesterday i talked to stuart and he was very helpfull friendly adviser the person was polite , helpful and talked thru how to solve the problem . got different answers to my same question i asked both that 's 4 questions ! i wanted to add internet to my sim only account see above good service dealt with very efficiently and professionally discusting service from you considering my loyalty to you for over eight years they r always very nice and helpful on the phone and sort things for u . i have benn unable to access my online account for months despite numerous calls to yr office .you then tried to bill me postage charged for invoices .yr final call centre lady took the time and effort to fix still waiting for email and you made me penalised for someone else mistake a persistent problem with my xxx account management that is still not resolved . it would be too long on text . if my problem is solved then i would rate 10/10 on 2 counts , on the other one i would rate 6/10 as on the two occasions i 've had to call i 've been left with the feeling i had been somewhat of a bother to the customer service advisor . all the queries where replied in a convincing way and i was quiet happy had a problem with payment last month which was n't properly dealt with in store but on the phone the assistant sorted the problem out quickly and efficiently bill amount was incorrect did n't sort the problem , will have to visit the store i was helped very quickly by what sounded like someone english in england now that alone in this day and age is worth 10-10 all day long ! ! ! very good service and resolved problem i got through to an advisor quite quickly .she was easy to understand and explained things well .she was helpful , sympathetic to my issue and helpful .not what i found the last time i rang .the matter was finally resolved thanks to this advisor which did n't happen previously .a much better standard of service this time around after the previous mistakes by xxx . took time to provide me the answers to my questions .looked into my data and it a reminder for her to look at my bill .she was by far the best i ever had spoken to .x x the person i spoke to was really helpful and sorted out all the things i had phoned up to find out about you did not quite have the package i wanted to add on when called first person i talked to was n't very helpful and suddenly hang up on me .i was very polite trough out the entire call so no reason for that there are so many options to go through that it becomes annoying . i sometimes try to get on certain websites that have a 18 restricted content .i asked for the restriction / bar to be lifted which has n't been done . clear statements on over charged bills would help understand , as well as clear reasons given by advisors who speak fluent english , this would help me a lot .i have been with xxx for many years however recent customer service i have received i am reconsidering staying with xxx . i wsa on the call for a long time & the information was incorrect & unhelpful .very disappointing ! good sevise always give advoice nd very paicent wit bill paying also i always get someone that spake polite everything was average that is the level and service i have received from xxx , and to be honest its what i expected due to the poor service i have received in the past they are qick and easy and polite i was cut off twice and not called bk . he is the only one who has helped with the non receipt of bills.thnk you helpful , responsive knowledgeable and friendly , issue resolved and advised that will not be charged incorrectly i was pleased with the service xx staff dont listen and unskilled will wait and see if manager rings as arranged bad customer service over the past few months wasnt entirely happy with the service there is n't always a lot of confidence instilled by the customer service executive that things are actually going to get actioned .they are pleasant enough but you are left at the end of the call wondering if its actually going to happen !perhaps giving a case reference number might help resolve that ? what i wanted done , was done straight away with a nice n friendly manner , wish i got that service every time i phoned a customer service the operative understood and empathised with my issue , he resolved the issue quickly and professionally .thank you and well done for great customer service ! ! if service was bad .would not have stayed with xxx the length of time i have . because she was very helpful i went to shop to enquire upgrade .i have been told someone from marketing team will be in touch .in 2weeks i had only one phone call from marketing to upsell me ipad touch even i wanted to upgrade samsung phone .when i contacted customer service they advice me what to do next and connected me to marketing where i upgrated to samsung phone with the tarif i wanted and a bit extra with free insurance for 3months .all this took 10minutes over phone instead of waiting for 2weeks for responce from marketing team .briliant customer service ,lady over phone was very halpfull xx answered my questions quickly .courteous person and professional . my initial call was handled very well , but i still have a problem .i can now send picture texts but still can not receive them . i was satisfied with the customer service my first call was answered by advisor nathan who was very unhelpful and told me that there was nothing that could be done about my problem , he also kept coughing into the phone , when i asked to speak to a supervisor , i was kept on hold for 5 mins and was then told all supervisors was in a meeting , he promised to call me back between 3:30 and 4pm which he never did .when i called in the evening , advisor mike took my call , he immediately said he had not dealt with this problem before and he will seek advised , he promised that he send an e-mail to the technical team and that they will contact me in 48hours .he was very helpful and tried his best you always get things done when i need it i am a student , i cannot afford to be paying ridiculous premium rates after my included mins are finished .i have asked xxx to put a bar on my contract to prevent me going over but i was told they could not set it up .this is not fair ! was ok query was resolved completely , quickly & proactively .thanks . lee who i spoke to was extremely friendly , helpful and professional without being pushy .i was very impressed with the service he provided i was very satisfied with how the problem was delt with .being long standing xxxphone customers we think that if you look after people like us we pass our experiances on to our family and friends .happy new year my issue is still not sorted as my account was suspended at 11am yesterday morning due to an extra feature being added .i am still not receiving emails or bbm ?nearly 24 hrs later ? very helpful the guy who delt with my enquiry was very helpful and polite and i felt no hard sell the phones came the next day but with only one micro card i ordered 2 phones the other is on its way tomorow sat thx al am due upgrade online since 2nd jan but on xxx website it keeps saying system is down and when i call to find out why that is nobody can tell me . y would you text me at 1:30am 4:41am and 5:08am .you keep waking me up at stupid hours in the mornin because xxxphone is so good and responds quickly and the team is amazing sorry but no .i 'm rather busy . i never received the txt update i was promised .so i will have to call up again .:-( good and friendly service no the person i spoke to was personable , friendly and efficient .he was a pleasure to deal with . dealt with quickly efficiently as texted before your staff are excellent on the phone act frequently the actions they say they will do do not appear to be happening it does not compute my account finally after 3 months appears to have been sorted but the conflicting messages from your staff wake a bad situation worse as subsequent actions are contrary to their promises the lady i spoke to was helpful and wanted to help did not spin tales and i felt like she really did wan2 help and cared xxx have always been helpful and thoughtfull .never have a bad word to say about them . it 's taken two weeks to get my phone replaced and nobody contacted me to tell me that the phone was out of stock . i think xxx are fare and generous company and listen to their customers and do their best to help the person who dealt with my query was very polite and swiftly corrected the mistake made by xxx sales team . the adviser was unhelpful and cud not tell me why the direct debit failed .i am sick of being inconvenience by xxx ever since i had to change my number .i will cancel this contract when it is up . ! i am due to upgrade i might as well spoke to someone in china i do n't speak chinese i expect a phone call from you today and i will explain .i do not appreciate 4 text message in the middle me the night very friendly and helpful member of staff who deserves a gold star .showed empathy and went the extra mile . operater woz fine he tranferqed me to ifone did ,nt get to speak to any one was on hold for quite a while problem still not solved quick and efficient help could do better service from your representative was good , however i was not happy with xxx continuing to charge full line rental after the end of the original contract period when a phone call would half the cost with more minutes .comments please . seemed switched on.correctedearlier advice given . very helpful . he was polite , but he didnt know about my main inquiry( about email ) . i was overcharged by 35 pound had my phone cut off with no notice i still do n't know the information which i rang for very friendly and polite no problems getting the right advice were willing to find best possible options that might be available to myself and told me of the rewardez package best suited for my son on payg do n't feel you have provided a solution to a valued and loyal chained who has provided you with extra business . gd service from adviser .polite and cd answer my enqiry . just never had a major prob . the advisor was helpful and it was a relief to speak to someone who understood english perfectly , but he could n't explain why my roaming charges were left on when i 'm pretty sure that i only asked for roaming in july and august .nor could he explain why i still ca n't see my bills as pdfs .ridiculously i cannot see one bill for both the phones on my account and i have had to - following previous advice - use two e-mail addresses to see my bills .it is most unsatisfactory .if you could provide a pdf version of the paper bill that would be all i would need .incidentally i was unimpressed in the extreme to have to point out the eu roaming cap to one of your employees following excessive charges applied after a wap failure in spain .it 's no use sending messages warning of data limit excess which do n't arrive because of the wap failure !you did ask . couldent help with my problem my problem was nt resolved and i was told to go into the xxx shop which does nt help me in the slightest as i cant get there he was helpfull and could answer all my questions i found the lady very pleasant and helpful . xxx is a pile of **** 02 is amazing ! ! ! because the bloke i spoke to sorted out my problem and explained it all so i could understand 1 every time i called the adviser didnt have ant cloud about my problem and i have to explain every time ! 2 each one promises me that my problem will be fix the following day and it never happened !3 xxx should n't blame pdp or intermediaries because in the end of the day i have a contract with vodfone not with pdp and the internal issues between xxx and outsourcing is not customers problem !we should n't pay for the lack of responsibility ! 4 every time that i do n't pay my bill someone call me asking what happened but regarding customer satisfaction no one calls !5 xxx seem like a very serous company but for me in particular does n't have any credibility . the young lady was very pleasant and i know my query was only small but she told me what i wanted to know very quickly .i find nearly all your staff very good customer service is very good quality and good to access , however remain unsure why can upgrade in shop from 8th jan but not until 28th jan online where contract was taken out . cos he was helpful see our account and sort out our problem.5 visits to your shops 8 phone calls .still no resolution .sort it out .completely unimpressed with your attitude and service . good customer service it was all easy to sort what i needed to do not very happy with the service at the minute extremely unhelpful . i wanted to upgrade and add an additional line and the credit dept declined my request spoke with alex who was informative helpful and extremely efficient in dealing with my call : ) the service was useless and i was passed from depwrtment to department ....useless because you asked me for them cut off phone during first conversation .took a while to understand why bill so high . bad service from when i have joined xxx .i spoke with 3 different operatives at your call centre yesterday their attitude and servicewas appalling .i am awaiting a manager call back which has been logged yesterday evening by advisor . they could not help me as the information was inaccessible jazz< ? > was polite and very helpful and restored my faith and problem ......good job :-) was satisfied but not 100 % speed of responding ? ? ? could n't help me because systems were n't working .did n't know how to help . i was more annoyed at sales staff who didnt give full information but she cudnt do anything to help ! operator kept me hanging on with a query for a long time and then i got a recorded message saying you were now closed . 1st advisor very poor 2nd advisor more helpful . over the passed few months i have changed my address , changed my billing option , paying directly with bank details etc , given u my bank details , sort code etc etc , and each time i call u , all the information i have given u in the passed is not processed , so i give up thinking that when i speak t a member of your staff that information is processed correctly ...and this has gone on for months .. ! ! ! im wanting an upgrade i need to do it online , i also want ipad and additional line for my daughter . closed at 8pm is useless ! ! !no good to people who work late and occur problems ! ! ! serious financial impliments and will be chamging network i find xxx expensive and think you show no loyalty to me as a customer who has been with you for many years the lady i spoke 2 was really friendly and helpful and she sorted out my problem straight away . as usual xxx have lied to keep my custom , there is no way i would comit to a 24month contract , i had asked for all 4 phones to be brought into line for the same date for upgrades , i also had cancelled the insurance after the first free month following last upgrade , that was not done 'till yesterday !i shall be taking my custom elsewhere , 2 numbers will leave in may then 1 november and finally this no .soon as contract expires .i have been a loyal customer for many many years and it seems this counts for nothing your representative listened to my problem them explained why i had the problem and them dealt with it fairly pleased with my quire . the overcharges you made on my account were refunded i dont like xxx sorry very good service just good service 8 could n't help me as system down tried for three days to renew my freedom pack ,from credit on my phone ,everytime i tried i got to the last step and everything went blank ,i asked for help to get my freedom pack on and got the number to call to top up went through all the security questions then was told by the lady that she could not help me with my top up but she was very plesant and sorry she could not help ,eventually got through last night and got my new freedom pack . issue with dongle .....customer service closes at 8 = very poor , didnt get issue resolved = unaceptable , the call handler was honest that its closed , not his issue .overall very very poor as my issue remains .will purchase a dongle from rival as will not waste my valuable time anymore nor should anyone i advise . excellent service - got exactly what i needed from the call with no wait or difficulty . because the person i spoke to was very nice but unfortunately you customer care wasnt open !:( because you really help me with what i needed because i feel that this network has outstanding spokes people and that they are very friendly and i feel that this is the reason behind my outstanding ratings : ) good customer service .adviser was really helpful all happened when you said it would its **** becasue i topped up around 5 days ago and i still have n't got my blackberry messenger yet and i am dissapointed for this poor service even took time off work to go to shop as advised !certain advisors were just passing book on not good enough as i 've been a loyal customer to xxx for roughly 8year beacause it is great to on voadfone becose u can never talk to anyone 1 to 1 and people need help and all they get is answerphones and all your advertising which is the last thing u need when all u want is help i mean it has took u since yesterday to come back with this question all my freinds have changed over to onothere suplier becouse of it and a lot more will if u no longer become more helpfull because am satisfied with what i got because your coustmer help line helped me and my friends sure .call please because the guy seemed he couldnt be bothered , talked lazy like he wasnt interested no. i am just answering your q 's just a very satisfactory service all round good service and freindly staff i 've been with xxx for the past 12 years .and over the last couple of years i 've added more contracts to my account. .the service , help and advice that you give is always 100 % ... thankyou. . told one thing and to date no results , please call me i have found the customer service refreshing as you appear to be acting in the interests of the customer time taken with query nice to talk to good service : ) i was very happy with the service . because i am completely satisfied with the person i spoke 2 poor organisation , left doesnt what right is doing . i find xxxphone very helpful if i ever have problem thay are alway 's polite and happy to help you .i would definetley recomend you to anyone .cheer 's ; ) terrible customer service i have been with u 4 ova ten years and have spent alot of money with u i av 3 contracts with u but recently i feel quite let down by xxx .all my 3contracts were off frm 29th dec t late 1st jan and all i was offered was 30 pound .i feel u r quick t tell me when im ovadue but when its not my problem u dont rush . coz thay are gd i was treated very professionally and with respect and have no reason to be less than 100 % satisfied . did n't really help me good service i needed it sorted and he did it .it was very sime if you know how ! ! read my notes .it 's about time someone did i still do not have a resolution to the issue very helpful and resolved my issue and was helpful and seemed to value my thoughts and customs . got all the inform*tion i required in a curteous manner taken 3 months to cancel a dongle web kept saying doing maintenance and your staff said nothing they can do so three months extra rental for nothing but you got the ipad working and charging no problem so it 's take take take giving no help when it 's time to give back reason is i do n't think the customer service at xxx is very good .take this customer satisfaction survey for example it is being done via text message when actually it would be nice to talk to a human being .i think if xxx were really interested in what their customers thought they would make the effort to phone up and speak to them when they wanted a survey completed as it is fairly obvious that the whole situation cannot be conveyed in a text message . because i have never won anything off of you and when ever i get my bell in its always alot more than what i think .but what does any of this matter im only a little guy in a big network ! ! ! good service because ive had problems wit the network i answered the 3 questions no time to give reasons sorry the service given was very good and appeared to sort problem but within a few hours the problem recurred ! pleasant , friendly & helpful service . ? ? ? xxx is insensitive to customers difficulties , especially when customers want xxx to be flexible .your call centre advisors stick to the script without compassion .you are not happy to help a customer in need . the advisor was liable to interupt .( sounded like a bolshy scouser ) .however the main reason was i am a xxx business customer and i do n't expect to be fobbed off by being given another number .when i call my service provider i would expect them to at least transfer me to the right dept , get someone to call me back or deal with it themselves . solved my problems when i have a complaint , such as recently regarding pricing and charging , staff do n't genuinely listen or empathise , they simply regurgitate standard meaningless responses about `it 's in the contract ` and are obtuse , arrogant , and generally unhelpful .i 'm rarely happy with my service was not activated fully and properly from your end and i was sort of 'blamed ' for it ...what is the point of having 'press 2 if you having problems with .. . ' option on your menu?among other things which did not make sense i was told that ' your system showed i did not set up my blackberry account correctly'-and guess what-checked on blackberry website-all was up and running.get your staff trained.and please be truthfull to customers-if not sure or do n't now-just say so...regards i do not think that xxx look after and make their very loyal customers feel loved .but they make up for it with great staff who are incredibly helpful and i think little embarased about the lake of proactive loyalty action im really happy with the service provided . was a little dissapointed with xxx .waited 5 days for a call back which was arranged for the next day , to add a new mobile to my exciting contract , after hearing nothing , i rang you back and went through 4 people before anyone help me !finally on the last transfer i got some help . perfect service very good service & always has been the time i hav been with xxx very happy with service i would not recommend xxx because i verbally checked and agreed the terms of internet browsing costs with a xxx advisor last month and even had her check with her supervisor .then had the complete opposite appear on my statement this month , which increased the bill .exactly what i wanted to avoid .i then spoke to another advisor this month about the problem , who told me the original information i was given was incorrect .how are customers expected to understand the pricing and terms when your staff do n't .the customer is always left out of pocket and xxx benefits from these types of issues , unless people like me check their itemised statements , which costs the customer more money . friendly advisor sorted the problem great customer helped my needs just cudnt help with 1 matter of cappin my phone wen my minutes run out which was very disappointing to hard to get anything sorted ie stupid phone system trying to speak to a human .can you go back to paper bills 12 month contracts .thanks lack of support towards our business account and it 's requirements . i was passed to 3 operatives all saying they could n't help .no handover of call so had to explain myself three times , final operative took me through security again !it took a long time to sort a simple request .i may leave xxx if they ca n't provide basis customer service . my questions were not answered and i was put through to the technical centre when i asked about leaving xxx i 'm very disappointed as i 've been a customer for a number of years now and always thought the service was good until recently .i have followed this up with an email . he was very helpful and hopefully things will be sorted out this time because last time it has not been thank you because every month they say my contract is between 150 pound to 200 and i do n't know why when it should only be 20 pound an i do n't use the internet or b.b. ask an account manager to call me i will explain fast , efficient , friendly and caring . straight forward conversation with the guy new what i wanted and made what can usually be a ten minute phone call 2 minutes the problem took 2 days to resolve but people were fine i have been a loyal customer 4 years and years , spent thousands of pounds and uz returned my loyalty by being as useless as possible and no help atall i lost loads of potential business due 2 this network yesterday ! , the day i needed my phone the most as i am a roofer and these storms are my busy time i will be terminating both contracts in 60 or so days when i am able 2 do so ! i have 2 phones in my name as they are paid separately from different accounts i can only access the one i use without the access to the other phone which i do n't have .one phone has an outstanding balance from november but we had received a text saying it had come out the money .just got referred back to my account when i questioned it but like i said can no longer access the other phone details your agent failed to do what he said he would do .alsoxxx tried to basically defraud me .i hope you are proud of yourselves i was advised that the team dealing with the fraudulent theft of my account details would contact me directly or at least within a couple of hours .30 hours have past without xxx making contact with me .i still do n't know how i 'm supposed to get my details back ! this is really a joke .i have faulty phone for over two months and nobody is arranging pick up for it .i call , i email , i even txt now .send somebody to collect your phone and cancel the contract . i was happy with ya staff just not all the palava i had just b4 xmas because you asked me for them so i told you good service from pleasant and efficient staff after ringin 4 times over last 2days iue finally been told the info i require not good been told different stuff euerytime for the past 16 yrs i have been with xxx i have always had very good response and help if and when needed . appalinq quality of service from ur company let me have the day off ! ! because i 'm not happy with the overall service and handling of your staff .and when my contract is up i will be leaving you . well the problem still hasnt been sorted s and ill be contacting you again regarding my problems with my phone i have been trying to return a phone sent out in error cx your upgrades dept for a few months with no joy .the young lady i dealt was very helpfull and after reading notes on the screen about previous conversations filled the request using pen and paper with a manual form .she was a credit to your company . the operative was very helpful & answered all of my questions perfectly . an outstanding bill on my mothers mobile excellent customer service .advisers are polite and friendly and make you feel valued they .lied . did not understand her accent . pleasant polite & all questions answered please .this is a wind up right ? i had phoned to find answers to my questions as to how my account had been used by someone else on an act of fraud , how this could happen and reassurance this will never happen again .by the end of the call i was not reassured , still do not know how someone could have ordered an i phone from my account , no apology or any form of compensation for my trouble .i recieved a letter saying i was in credit directly followed by a bill saying how much i owed , when i queried this i did not understand the explanation given .i feel very let down by xxx on the whole and will be terminating my contract as soon as possible . good service no call back when requested , poor service all round cos i was satisfied .duhh the operator was really helpful , but having to go into a store to get a replacement sim and wait for 22 mins to be served is not acceptable . its great in this day and age to be able to speak to an advisor rather than an automated service unreliable service , not delivering on promises to many times xxx has made mistskes i felt the the service i was given was with high standards he was very helpful and polite and generally happy with the service more than happy with xxx very good service your staff have always been professional , polite , helpful and knowledgeable to answer your questions the issue or problem was easy to solve the other person deal with the problem maybe could be faster . . no the conversation about passwords was confusing and i do n't understand why the password had to be changed or if it has been changed for ever imnot happy with xxx as get told wrong thing all the time and i scored highly for agent as he was very helpful and polite very helpful i had probs with my internet and he was very understanding did n't once try and fob me off then called bak as he said he would and 100 % resolved my problem . unhelpful service , poor response times . because i think xxx are one of the worst companies u can not give the customers the respect they need & deserve good customer service great & polite wonderful service from xxx staff ;-) yes .i am impressed at how polite staff are .and they help the any way they can . main reason is the staff at xxx are the best i have ever experienced and would recommend all my friends and family members .thank you . i was given conflicting information by two members of your staff and i had to insist on getting to the right answer . he resolved my issue quickly and efficiently . member of staff was thorough even taking the trouble to call me back . great service average service , loyal customer , average reception . i felt an important customer the reason for my ratings i already gave that for the last question and as for q1 the same reason applies your systems are far too slow lira of time with long silences and the advisors making excuses it gives u an impression that they do n't know what they r doing and if u av to ask more than 1question u av to wait for the system to load up again nightmare hi the customer care team are good to deal with but the problem has yet to be solved ? because 9 time out of 10 xxx adviser are helpful polite an can deal with my problems never get a proper answer xx cause you asked the questions very helpful but problem remains unsolved . i was told twice by xxx that i could upgrade my phone on the 4th january online and then i ca n't !so when my wife 's and my contract finishes , we are changing to o2 ! the person was very helpful i am in very uncomfortable situation only cos of xxx unprofessionalism .tried to solve the problem by phoning twice to consultants but was the same as talking to brick wall .there for xxx loosing customer after 2 years .thank you and goodbye just very helpful you have not got any good package for iphone to use unlimited internet . answered my questions satisfactory . no i 'm too busy for this .pls stop bothering me as your destroying my customer experience ! ! ! ! the service is appalling !a lot of nice words and broken promises but nothing actually done !i will be seeking legal advice! ! ! the person i talked with was good but the web site is rubbish and i have bean charged for things i have canseld my billing is random and confusing can i have a printed bill thank you the initial problem was not of my making and whilst the operator rectified the matter ,they could not tell me how it occurred in the first place .this means it may be something i am doing and it will happen again or it was a fault at your end ! ! regards personal advisor was helpful happy problem was sorted very helpful and informative 0.1 upgrading phone everything was done to try + help me 2 a special kinda people at xxx !staf r always patient helpful and listen 2 u !many thanks for a grt cust exp !i am sober writing this honest ! he he he been xxx customer 4 many years and wouldnt use any other network . everything was sorted easily and quickly query dealt with efficiently and in a pleasant manner i asked a question about a contract on my account and the woman gave me a satisfactory answer 0 score b'cos u cld n't offer cheap calls 2 new zealand . excellent service and support guy was very helpful and actually seemed interested in my call .offered options without me having to push him for them .nice bloke . the settings for the incorrect phone were emailed to me & when i rang back i was told to look them up on samsumg website .staff polite but mot to helpful you 're not providing me with the service i asked for and what i pay for i am now in the third month of waiting for xxx to obtain an nuc code for my phone .cataloh of errors ir lack of ownership of issue by xxx . i have rung 6 times to request nuc or complain & still not sorted by xxx .its disgraceful & embarrasing to xxx . yes every time i have rang for help , advice and other reasons the person on the other end of the phone av been great dunno really sum times ur good and sum times ur bad for nearly two months now i have not had good reception in my house .when am at home all my calls keeps going to voicemail and for someone who is redundant and looking for a job .this is not very good for me .i am not happy with the service am paying for when i can not receive or make calls most of the times .i have been with xxx for nearly 3years and i have lost my job for the past 3months now and so i was looking to change my plan to sim only but that could not be done for me . i do n't classify being 'helpful ' as re-directing a query to the corporate website .being helpful is all about 'taking forward ' a customer 's query & coming back with an answer or solution .your staff could learn a lot from how first direct 's staff help their customers ... the wonderful ,helpful ,sincere attitude of the person who took my call . very satisfied with service i got we made a visit to a shop we have upgrades due and your systems could n't process them due to our package it was a waste of two hours .we have a business package and we wasted work time as directors new phone needed replacing .the situation was not resolved despite assistant trying there best the system would not release the upgrade . good , friendly , quick and understanding customer service ...a pleasure to deal with . because the problem has n't been solved . the adviser was ok but i 'm not really happy with the service so i 'll be changing over to o2 ! my ratings were low due to the advisor not rectifying the problem .however , it was sorted by an other advisor later in the day was a very helpful and polite customer service who answered my query . the customer advisor was polite and handled my call to alter my bank details quickly and efficently it 's a brill service well i havnt had a reply again ! ! ! ! ! ! ! ! ! ! !this gets pathetic i had a problem with my phone , the lady i spoke to was very helpful but could n't fix it over the phone , so i had to go to my local store and they fixed it the lady was so helpful and understanding a very helpful and friendly service, thankyou . just had a few problems with the service some which still have n't been resolved and for some reason no one can solve the problem good service , compared to other service providers rep was polite , helpful and dealt with my query . no, because you said only three questions ! ! good service with good knowledge of product you was really helpful n solved my problem quickly the last lady i spoke to was so good and reasuring , so that is the reason , lets hope their are a lot more people at xxxphone like her ! many thanks to angela !x x x staff were really friendly , and very efficiant in dealing with my problem one of your managers was supposed to call me yesterday and did n't happen .absolute joke i have always had very good service from xxx each time i ve compliant,always okay with how you treat my case . i felt the service she gave me was excellant but i do wish ur company would provide child friendly services eg parently capping of young persons fone and a locking facility because i was chasing a refund which has n't been repaid to me .therefore having to chase it again is not very good evidence of your customer service disappointed with the service i was given regarding a faulty phone sent back .first complaint made by myself after many years with xxx . the lady on the phone was very helpful and patient and advised me what to do about my problem and i did not feel i was wasting her time . it took one call , i was given all the relevant info , you then called me back when you said you would .i knew when phone was sent out , then when it would arrive .perfect .thanks i 've been a loyal many years customer but i 'm disgusted how we have been treated with the loss of my sons phone it was reported lost 18 days ago and no one has told me what 's going on with the insurance we have not been offered an alternative so my son has gone without a phone all this time and yet you are still charging him for the rental and still taking he 's insurance money my call was dealt with quickly , effciently and politely had a really helpfull operator my request was simple and the person who helped me was polite and efficient it took forever to get through to the correct department .when i finally got to speak to somebody , i found it difficult to hear what the operator was saying .eventually i understood that the 'system ' was down and i would have to call back . pleased with service c call me and i will be glad to! i wanted to renew a phone which has been out of contract for some time and felt there was no flexibility and the person did not listen to my requirements and presented only standard solutions .the day before i had done the same thing with a different phone number , same circumstances and they listened , adapted their response and the outcome was that i entered a new 24 month contract with you .i have left the 2nd phone out of contract reviewing my options ( including with other providers ) no the deal offered to me after being your customer for all this time was not good because i have had to call 3 times to try and get my phone contract cancelled and still getting bills well dealt with this time but has been a persisting problem and was poorly dealt with before everything was sorted straight away so no need to call again . had several problems with you constantly cutting me off when iv always been a good at keeping a direct debit . the person that i spoke to new her job well .well done barbara . because after hours of phone calls everything was explained . problem was solved quickly the girl i spoke to was very helpfull and sorted out my queries quickly and professionally no your ref no .cs00008627197 all i did was ring up and pay my phone bill for both my phone 's .i also checked that my billing date had been changed as of last month which neil had already done last month when i called to pay my bill . donna the advisor was really helpful , however apple 's policy on warranty is really bad for the customers of xxx . you were unable to help because i was satisfied with how my query was dealt with .the person who i spoke too was polite and helpful no because my query was solved satisfactorily i have never in the last 12 months been able to log onto the xxx website correctly and view my details , nor am i able to upgrade my phone or tariff which i should of been able to do as of the 22nd dec.i was informed that xxx may be able to arrange the upgrade over the phone but that would n't occur for another two days and i should expect a call back by friday afternoon .very disappointing really . i got the answer i wanted in a polite manner and it did n't take too long . can't video call on 3g and following phone call to xxx still ca n't ! - samsung blame xxx xxx blame phone manufacturer the main reason for my loyalty to xxx is british call centers .thechap i spoke with was intelligent eloquent and helpful a credit to xxx . person spoke clear and made sure i understood what she said .had a happy cheery voice and careter .she was a nice lady . high rating for nice adviser .low ratings for complete and unsatisfactory lack of data re a new phone ordered some weeks ago . very satisfied ? ? hehe she was a good operater the best ive ever spoke to because after hrs speaking to different depts , many .emails ,online chat that i was again passed around and no answer and again today been told different .informationall i now want is my pac code so i can move my contract away from xxx !but even this seems to be an issue ! because he ' sorted everything out fine no sorry you said 3 questions that would be 4... the woman on the phone was very kind and helpful first of all i would like my answer to the first question changed to 10 , as i have just realised i put 9 .and secondly the reason for the rating i gave is because i am totally satisfied with way in which my queries were dealt with .thanks fed up with you great service , xxxphone best provider i have had . would have been 10s for all aspects except that when i was `given a free upgrade ` to one net express , i was not informed that my online account would be forfeit and i would be required to set up new one . very polite , listened to the questions / query and got in with it ! xxx keep turning my signal off even though xxx still take my money quite happily :( good service and helpful poor customer service never give a 10 to no one so the 8,s i give you means you done ok thanx network sucks and had to wait long for an operative . it took long time to call customer service and still could not get through . your contract length is to long its difficult to upgrade the girl laughed when i asked to buy out my contract coz i had 600 pound i do n't think it 's fare i would n't leave if i had a 1 year contract i 'm happy with the service i get the chap i spoke too was very helpful ..its nice to know that people listen to you .and help you along the way ..thankyou again ..a great help indeed . yes .one we have been transferred to an other company without consent .we have had all dates for upgrades changed without discussion or contact .insurances were cancelled without consent .the company transferred to are terrible .the person i spoke to at xxx just referred me to bpd and was no help what so ever .you passed us to these people so you should sort out the problem .and we want to deal with xxx direct not a third party when this is sorted and upgrades dates are changed to what they should be when phones taken out in 2009 .2010 .on 24 month contracts . the people who work for u are nice it just xxx in general no signal happy with response from call centre staff , disappointed with new phone failing & then having to be sent back for repair not exchanged .its back to a trusty nokia but without the extra features im paying for ! was satisfied with the service and no questions remained it was a good service i am happy with some things but not happy wen it comes to my itemised bill & wen i recieve it .i have been complaining about this for over 8months & still not any better . lack of clarity in the way the bills were derived and paper copy had to be requested .bill on website different to actual money taken from my account which was 300 % higher .total lack of confidence that the bill is correct and feel ripped off .unable to explain bill to shareholders .unclear information on my text message allowance on website .my usage information not available on website . the advisor was very helpful & when she could n't contact me back she texted me with the settings as to what my phone should be set at , which i changed & yes my phone has been working fine since .many thanks . the staff were helpful and got me what i needed i was cut off your operator fiona was friendly , well spoken and helpfull helped me to add extra data allowance to my price plan really bad service excellent interpersonal skills thought that xxx is a good network to go with poor service all my questions were answered competently the person i spoke with new about the problem , how to fix it , and went above the roll i 'd have expected .she was very polite ,friendly and helpful the operator was very in depth however the system was very slow which meant i had to be kept waiting for the information efficient , courteous , helpful and no-nonsense staff . u said three questions because i was very happy with the service and the quick delivery of my new phone . i think your customer service is terrible .i have yet to speak to someone who can offer proper mobile phone advice to a small company and i would love to leave xxx when the buyout is less .also the signal coverage is dreadful . phoned to get account number so could set up online account to configure suresignal .assistant provided the information after requesting security information . problem solved and credit for overbilling agreed .very efficient and professional service .sam . i feel xxx could do more to rectify problems with dongle contracts quality response .clear and concise the reason for my vote was i feel waiting one and half years to up grade is not right so i will be looking for new contracts with other providers .thanks i could understand your colleague perfectly and he was polite , pleasant , helpful and efficient the service i received was exceptional and the girl who helped me was extremely knowledgeable and enthusiastic toward assisting me .i 'd been putting off making this phone call but the girl who helped me actually made it a pleasant experience 10 out of 10 ! ! ! everything explained well query was not successfully answered on first 2 occassions had wait until 3rd call in the space of 5 minutescalling from thailand i hope it didnt cost me too much call charges on first 2 calls good service the problem was sorted quickly by a very knowledgable guy who was polite at all times . the girl was really pleasant and very helpful not happy at txts at 1 in the morning ! the service provided has been very helpful and considerate of my difficulty . i would recommend xxx because of the speed and clarity at which the dealt with my issue your staff helpful . first class tech support fixed within twenty four hours .many thanks . ever time i have phone , for what ever reason found so helpful and also polite .alway help with problem and made me feel satisfied the service was first class from initial contact and my questions were answered clearly and concisely .tarrifs were explained to me and advice given as to which tarrif would suit my needs best .very polite and professional service . because it was very good customer service . your servise has been very good my account was always paid on time yrs ago now ive been having some problems because of so i have no complants have had no emails for over a week .called four times .bored with response .however , the last tech person did solve the problem !but do n't know what it was ? good service , been with you a while !not really any probs that 's why i 've stuck with you answered my question , explained limits an did n't try to sell me anything . the adviser did a good job , but i 'm not happy that after 3 days i still have no network ! polite , very helpful appeared efficient but told me that i could upgrade online immediately which is not the case until jan 18th otherwise marks would have been higher 10 sorted my query fast and friendly my reasons are : the adviser resolved the problem quickly and politely , and i have always had xxx so i cannot compare it to another network , but i have n't had any problems with it so i would definitely recommend it . i have been with xxx for nearly 3 years and always find the customer services very helpful when ever i ring them up answers i received very helpful he just understood my query immediately & could n't have been more helpful in dealing with me . they were so helpful and understanding and i sorted out my problem yes phone up was answered quite quick and matter eas resolvef in miniutes and was cut off and you callef me back to confirm find some xxx employees arrogant on the sales side and not very helpful considering we are valued customers i 'm now thinking of transferring to another supplier . poor service getting no service which i pay for , ring me because had spent 10 mins trying to find relevant topic on website so found this really efficient and helpful meant 10 it was all handled well . a very helpfull man ( english speaking ) thanks pleased with the service , no complaints ..thank u my query was not rersolved , the staff were not very helpful or understanding and the call was very frustrating . fantastic service from xxx-helped in all aspects **** u no i received standard customer service very happy with the service(y ) i was totally satisfied with the service i received with my query from ur adviser . it was a simple and straight forward query that was handled swiftly and efficiently . the guy who i spoke to was warm and friendly , and was extremely polite and willing to help with my problems .he was a pleasure to talk to . the csr was a bit rusty on the number transfer procedure .also as yet the transfer has not happened just very good service all round prompt response , helpful customer service team . query was handled in a professional , quick and pleasant manner . not happy ! ! could you tell me why you ask 1 part of your survey one day ; and the other two parts several days later ? i got everything i asked for and nothing was to much trouble excellent manner dealt with my problem easily and promt . quick and positive response from apparently knowledgable operator first call got cut off and i had to call bk , i 've had bad expereiences in the past with xxx : ) i was helped with all my queries efficiently and in a friendly manner lack of info and straight answers it was easy to use generally happy with the customer service person & the way my enquiry was handled . listen to the call recording and ask yourself if that is how you want your customers spoken to .i felt i was a hassle to call in . clear precise answers to my questions and friendly did not resolve the problem .failure to accept that there is a problem with reception on your network in area where i currently live and has been so for 10 years now . overall i have been very please and satisfied with the response that i have had from xxx on a couple of occasions family & friends on pc is hopeless , guy on phone easy to understand , patient & helpful . everyone 's stupid good service . issue is xxx not providing a signal / service for mobile calls in my area due to upgrading - for last 6 weeks !shockingly bad customer service and systems .took me 5 calls for someone to finally tell me what the problem was .am ordering new phones this week - from o2 ! extremely happy with the connection to speak with an advisor who was able to sort my query efficiently and quickly .happy with overall service .....just hope i 'm not being charged for these texts as i 'm abroad ! the sales guy was great and the service was amazin i would reccomend it the shop was very busy , the ticketing machine was broken so it was difficult to know when u would be served .there were not enough serving stations and so we were one of 3 people being served at the counter which made it difficult to hear and remain focussed .the salesman did his best but it was not a pleasant experience . sorted out what i wsnted promptly the store manager was great and has nearly halved my monthly tariff for me and that was n't the reason i went into the store .extremely helpful . good service when they got round to me .very busy ! i had good service very pleased with service + always have been . the service i received was top quality the best ive ever had .the gentleman who served me looked like postman pat which made me laugh .the manager who was with the advisor was so funny , together they reminded me of the two ronnies .the service was world class thank you the person who served us was helpful and informative however it did take a while to be served the two people that served me good friendly service the 2 staff at the banbury xxx store , the deputy store manager and heidi the sales assistant , were amazingly helpful .not only was i treated as a customer but more importantly as a person when buying my iphone .if i had any problem with my mobile or contract in the future i would not hesitate to pop into the store and have the issue dealt with by these 2 members of staff . phone a good choice plan ok guy kept .checking his own phone and i do n't think he was always paying attention to what i was asking for we were seen immediately .all possibilities were looked into and explained fully and politely . it was all around very good service personnel was very friendly and very helpful i would recommend xxx but i do suffer from poor signal .the local cirencester branch are excellent .very pleased with new phone . it was a good experience in store but when trying to register and set up it took far longer than xpected and web site was not as user friendly as hoped. excellent costumer service as it was a good experience and the staff were friendly quick , friendly and excellent service i give it a seven because its a good sales and sometimes i not good but its not bad first trip to shop excellent sales person .on subsequent trip to pick up phone .less helpful experience .different person great service and excellent advice from gemma .she helped of choose the right upgrade for my needs and transfered the data from my old phone delighted with prompt and knowledgeable response very good service i called requesting a replacement sim , this was done with the minimum of fuss and should be delivered tomorrow , th lady who h not listening to what i 'm saying and interrupting when i 'm trying to explain the problem . spoke to spanky earlier he is now on the case m8 all good . bcause she was gr8 but ur coverage is **** n u havnt anserd my qestion if i ever have any problems , i all ways get good help & service , i 'm all for praising where it 's due , keep up the good work ! because you gave me all the information i needed the person i spoke to answered all the questions i asked and helped me do what i needed to you did n't deal with issue and did n't return call as promised and kept me on hold on phone too long as numbered using your system !you should ask for reasons when sending the texts . i was on a call , gave my number , and the adviser lost my call while transferring .i think it would have been best to call me back . she was great i had previously requested a pac for my work by number as this was to become a personal number .after having purchased my new sim through xxx i made the call to transfer the number and was told i could n't because the pac issued was only for leaving xxx .the chap that took my call was polite but due to the inability of xxx to market themselves as a supplier to stay with my issue is still unresolved . my query was resolved very quickly and the member of staff was very helpful and efficient the assistant answered all my questions & offered me a deak that met my needs & stoped me from moving networks which was something i didnt want to do great service the lady was very friendly , and the process was simple .my only criticism would be the length of time i was left waiting listening to music . problems getting your operator to understand problem 's and when asked to transfer to a uk call center was told not possible would have to keep ringing and hope to get one the lady that took the call was very helpful and knew the answer to my questions great customer service however a courier who was to be delivering a replacement phone on 5/1 failed to turn up even though i ensured someone was in my house all day .so i am left with a faulty phone all weekend until they redeliver on 9/1 . a very friendly , helpful and personable operator who give useful advice service provided was friendly in a language i could understand ( not techie ) and problem was sorted .thank you . my call was answered quickly the advisor was extremely polite and helpful and my problem was solved immediately thankyou jackie did an excellent job re solving the problem very helpful. regardcharlie because i had my issue resolved . rose was a great help in ever matter it 's because how nice the adviser was !and she really helped and handled everything without getting short with me ,when i could n't understand ! she was brill years with xxxphone will be changing contracts asap pleasant ,effient,knowledgeable and prompt service . pleasant , capable , easily understood . was offered a better deal based on my usage i called to see if u could freeze my contract for 6 months as i 'm going to asia and i was told no .i think there should be an option to do this. i am a long term customer with a good history with xxx but obviously this does n't get taken into consideration so i am now looking at canceling my contracts .there does n't seem to be any benefits or openness to requests . very helpful informative & friendly customer service staff . they did what i wanted - changed address ! my questions where answered in a gentle and polite way , given good explanations of what i need to do . . excellent customer service very10 apart from going through option this and option that when i finally got through to a human i found them friendly and helpful and a pleasure to talk too i was really impressed with john and his help . she was honest and answered all my queries blackberry phone would n't allow me to go on internet for months and i was payin for it .after several calls it was resolved however i still payed for a service i was n't getting .i wo n't recommend xxx to anyone as i was also misold my contract .in the past year i have had all kinds of issues that have n't been resolved and now i refuse to pay anymore bills .i have been a customer for many yrs and find it disgusting that xxx wo n't find a fair resolve my call was dealt with efficiently and the solution quickly applied .however , the need to verify my age , less than a month after the same organisation took a copy of my passport , felt like a waste of both of our time . the colleague was very helpful and customer service was excellent .i got all the information i needed . no time sorry the second lady i spoke to was more than helpful , the first gentleman was not and made me feel as the mix up was all my fault but second lady was brillient x undervaluing loyal customers the service given was excellent and the operative was most helpful just not helpful did n't want to listen to me ! pleasant & informative . had no probs at all they was really helpful xxx do n't listen great service had loads of problems with the new handsets , not working , set up incorrectly , billing & dd set up incorrectly - even tho this was done in the newcastle store .only sorted my handset 1 month later when i went back to store & business salesperson sorted it for me .billing was still wrong & this lady was patient , sorted each problem ( i hope ! )and spent nearly an hour with me . problem still not sorted overall good service the gentleman at the call centre was very professional and really tried to help but the solution that xxx was supposed to implement just did n't work 3 weeks unable to get to my online account & still no result i 'm always happy with the service i receive issues resolved with ease and helpful staff .although results do n't mirror my previous dealings with xxx , as they have been very poor . it is very , very unlike me to rate things poorly , or in fact complain in general , but , i feel it is important that i should give honest feedback and so i have rated xxx 's customer service very poorly due to several factors .i would be more than happy to discuss this with a customer service manager , however , given the fact that i would probably not receive a 'ringback ' for the fourth time , i doubt very much that my concerns would be taken on board .my contract will soon be up for renewal and i am definitely going to consider taking my custom elsewhere purely down to the second rate treatment i feel i have received on more than one occasion . good service and well looked after because i finally i got to a english switchboard and a nice chap who knew what he was doing and sorted out my problem straight away ..after 8 times going to a indian switchboard and messed about.thanks , because no signal from 22december till the 29 and i pay for this plus bad responce from xxx customcare i ring then they hang up phone still not working no problems resolved it is how the opperator dealt with me great service !i work in a call centre and fully appreciate the advisors help and speed in dealing with my queries very good customer services easy to deal with xxx screwed up my transfer of number , customer service unhelpful , burocratic mess , hours spent in branch .result , nil . misleading information ,i received 2 calls telling me i cld collect upgrade before advertised date 15jan and this call confirmed that .myhusband made a special trip only to be told this wasnt the case .vpoor customer service . yes , i was cut off through another xxxphone mistake , i was told to turn phone off and then back on and services would be restored and it took over half hour for the services to come back on and had to turn my phone off several times .after my call services were restored my blackberry messager was still not working neither was the internet this took several hours to come back on .when i was advised all services would be restored within 15 minutes maximum ! helpful staff for the 2nd month in succession xxx took 2 payments .this latest episode caused the bank account in question to go overdrawn at a cost .my calls to customer service were met with politeness but the timescale in repaying has caused this o/d situation .my 2nd call on wed 4th jan was treated equally politely and `mark ` the customer services guy seemed alert and decisive .he said that he needed to investigate the problem and asked for all my contact numbers and assured me that he would call me back imminently .that was yesterday and i have not heard from him or anybody else hence my reaction to your 3 questions .now what do we do ?........ or do i wait in hope but in vain ? perfect service concluded satisfactorily still awaiting confirmation text of what we discussed 1 . past experiences with customer services not great.2 .as above .plan altered in ways i did not ask for or told about .one instance where passport was removed and i incurred roaming charges , guy said he could reimburse `if he had a mind to`3 .kate explained what she had done and sent me confirmation .brilliant . simply the first text wa not replies to then i called the woman did not have a clue and left me on hold the 3rd person i called i think his name was nark listened to the problem and sorted it immediately overall the service is inefficient and ineffective .they do not provide with confirmation emails regarding arrangements over the phone , they skip updating customer 's account 's notes in detail and most of all , they do not communicate conversation and it 's results with the departments required i .e finance , credit control , upgrades .just putting a note will not result to action if someone does not communicate to the right direction . the man + woman were polite , hense high score , the low scores r cos my query has not bin delt with satisfactorily no. other than sopworth .xx the service i received was very and the new sim card arrived quickly .thanks she was extremely helpful and nice .very swift resolution .great talking to such customer reps ! fast excellent customer service emma struggled from outset to set up the phone needing constant help from others .sheconstantly kept telling me how she was going to be in trouble .thenext day it was clear that i needed another visit as it wasnt right so i went into aylsbury to finish the job.theassistant did the job right but i feel i must mention that he looked like he had slept in his clothes .as the market leader it could have been a better experience 9 recurring problem .thanks q1..have always been happy with vodofone .q2..was pleased to have query dealt with so quick .q3..advisor was so freindly and cheery no i have always received excellent customer service through xxx had to call bk to fix problem 2 times i have nothing but problems for two years and i finally got through to a guy called josh yesterday the 4th of january he sorted everything out for me !i have today checked my bill which i paid yesterday and it is showing i still owe sixty two pounds ?that is wrong i paid it yesterday can you please sort it out for me m howarth the operator was fair ame understanding about the reason for the call dealt with it quickly and made the situation less unpleasant a request i made in nov last year had n't been actioned but the agent i spoke to ( james ) was able to resolve this to our satisfaction . because even though the customer service was good .my problem still is not sorted very pleasant and help full beause i could not clame a nother phoee twice in a month good service very helpful staff , fixed my problem remotely from my pc . had direct answer 'not the one i wanted though the lady i spoke to was very helpful , i 'm just not convinced that a new sim card will solve the problem .but customer service was excellent . i received a new sim to try and sort a problem that has been going on for months and xxxphone renewed my contract without my say so because of this replacment sim he was going to resolve this and when i went to your store to upgrade my phone he had not resolved it which ment even longer wait in store when i phoned you to enquire about upgrades the customer service i received was awful and the guy put the phone down on me ! on original call was told exchange of phones was my option and was sent txt with details of phones available .when i phoned again was told they should not hav offered me this and was down to store to sort out .very dissatisfied and feel let down .lack of customer service as ignorant staff hung up on me advisor was competent and polite , but offered little in way of immediate resolution .am waiting for billing fault to be fixed the person on the phone was very polite and extremely helpful and offered to do more than the minimum required .i left the call with all my questions totally answered because i found the service very good and the person helpful . we have been requesting a copy of an invoice and each time told thats it is on its way but still not received !this is now the 4th request , how difficult can it be ? was passed through 4 agents , hung up on and given conflicting information .all round a very poor service ! good customer service . i received the best customer service i 've ever experienced on this particular call .he found a way to slash my bill to a fraction if what it was , all done in a friendly professional manner .i could not have asked for more . quite happy with the service thank you just a happy customer .apart from the lack of signal . i hav explained this b4 we wer not happy bcoz no engineer came out 2 fit any new fone lines in n subsequently we r left wiv a router in middle of our front room until i buy ethernet cable n fit it myself bcoz i wud b charged by sky which i think is out of order n not in the agreement i signed up 2 .all in all not very happy wiv service once again the customer is not rite u only seem interested in getting my bill sorted 4 which i hav already recieved 3 letters ! ! ! everyone i 've delt with have been very helpful and pleasant no it was good service other than the delay of the phone delivery was a very helpful and quick response the advisor was very helpful butt query wasnt resolved as my signal is still very poor you have taken payment twice from my last bill and when i ring up nobody seems bothered to help .hitting the ` xxx ` brick wall .meaning another trip to the xxx shop where staff will tell us again that the call centre team are rubbish and could of helped us ! ! ! !not good when your own staff do n't have confidence in you .we have 4 contracts with you and always pay our monthly bill .i can surely say that i will not be renewing our contract with yourselfs .... excellent service the lady i spoke with answered all my questions and solved all my isssues .she was very polite and surpassed my expectations regarding what i wanted as a result of the call . the service was good because i always receive a gd service when i call no i called up the first time and a lady was very helpfull just informed me of things i did n't no about my contract i happend to call up again as i 'd forgotton the price of my texts and the man informed me of different and correct things on my price plan and that the lady had got confused all good and quick . for complete incompetence and for the lack of good customer service provided to a very loyal customer , who was the victim to a incompetent delivery man who does n't know how to ring a door bell .i am very upset and would never recommend xxx to anyone again . i have had no problem with xxx or the staff when i have had a problem or when its been time to upgrade the staff have been very helpful because i was treated as a person which doesnt happen that often i recieved a first class service the lady i spoke to was very helpful and a credit to your company , she had a delightful manner and was very efficient . was happy with the service no because i was fully satisfied just so satisfied with my new phone and the service thanks . it would take 2 long 2 explain the agent did not have a clue about xxx onenet express .did not resolve my query , said he will get back to me , its 3 days now and no response .i cannot stress my disappointment enough because i have been miss sold a phone and when i went to upgrade on a deal that was agreed i was not allowed it .one unhappy customer that will be leaving xxx advisor very helpfully query dealt with no need to call back you were very helpfull+helped me with my problem signal problemsspoke to adviser -it was a complete waste of my time .also my honesty was called into question .wishedi had n't bothered . chap was fab that i spoke to very helpful , thanks got hung up on :@ because i was told that someone would call me within 2 hours of speaking to them and it took 24 hours to hear from them . very helpful and good manner . xxx have consistently ignored my requests and despite being a long standing customer for over a decade , my loyalty means nothing to xxx . i have constant issues with xxx .the lady on the phone was very nice but due to being mislead and being given the incorrect information 2 weeks prior she could not solve my problem .i have emailed xxx and await a response . my problem was nit solved and the person i spoke to either put the phone down and if not i was not call back so i find it was very unhelpful because the member of staff that i spoke to was very polite and was also very helpful call answered quickly ,guy was polite and answered questions i had quickly and without stretching the conversation out.callfinished in a couple of minutes : ) im awaiting a refund of two hundred and fifty which was incorrectly taken .your call centre in egypt is most un helpful and keep telling me i will be called back in two days but was first told this on thirty first .will not or can not give me any answers of when i wil get refund .very poor understanding of english .foreign call centres are useless no because the guy in egypt was so good and helpfully splendid many thanks to him i got my email working just dreadfull customer service advisor was a happy person and guided me the correct way .she sorted my issue and was a great customer service advisor . poor service & dissatisfaction for 4 of 15 years with you there was no straight forward answer and i was kept on hold for too long ! the telephone call took over 20 minutes to request a receipt of purchase ! ! good around because i had trouble paying my bill and they help me out n still continue with my service fast service it has taken more than six weeks to perform a simple function .the matter is still not resolved and i am awaiting the info i requested .furthermore one operator told me in a sarcastic tone that he was not psychic when i referred him to the notes he had in front of him .i look forward to an apology . ok very friendly service .clear advice and no pressure selling ! great customer service ...appreciated ....dealt with in a professional manner ...promotion manager qualities the service was great and your customer service representative was the most helpful person ive meet yes i have recently upgraded and wa sent a faulty phone i 've phoned 5 times now to get it rectified to be told they are out of stock , but i kept being told to ring a store to get a replacement or keep ringing back , very bad customer service .problem still not rectified she was very well mannered and easy to understand very pleasent manner , made sure the problem was totally solved and did she gave very clear instructions as to any further problems been trying 2 buy a laptop dongal deal 4 long phone calls later no joy .nobody knows what the other has said .had 2 fight for a discount even tho been with xxx for yrs , finally spoke 2 alex owen who spoke alot of sence and was spot on .e mailed him yest 2 phone me back , hope he does .overall very disapointed ! ! ! no solution it was resolved but it should n't of happened in the first place so the call centre was only rectifying your error service is rubbish the female i spoke to was very helpful and one of the few on your team that have manners !she sorted the problem out straight away !very pleased with the service i got from her ! ! i have been waiting 4 a phone call 4 5 days and still no response unbelievable customer service because i thought the person dealing with my request dealt with it excellently . very good service , very helpful , solved all the issues i had . great and clear reply from the assistant .very easy and nice to speak to . am xxx customer since last two years i got prompt and co operative service at all time in capability to understand my requirements because ur website should have provided me with the correct information and then i wouldnt of had to call i knew what i was asking , just wanted to make sure i tried twice got through both times and was sent around the houses , when i call i expect to have help not be fobed off .both yes times the line went dead . the person i spoke with was very nice , but could not help with my enquiry good experience .ta abbi was an awesome adviser she helped me as much as she could .how ever the adviser in egypt put the phone down on me .much love for abbi <3 poor service and information .lack of resolution .will advise others to avoid xxx . manager was meant to ring back yesterday but still has n't ! ! signal is rubbish and internet never works ! !all round , useless ! ! the adviser on the phone was excellent .however i ordered a new phone which was confirmed to be delivered today , but did not arrive .i am very angry about this . person i spoke 2 was cheerfull helpfull just nice it has taken two months to sort this out and its funny how one person can sort it , in one call . polite lady ,all sorted no. your survey is too elaborate . have spoken to about 5 different operators , each promising to resolve the problem ,but still not happy ,until it has been cleared up . happy with service having been a customer for the past 6 years i have lost confidence in xxx , i get the feeling no cares about me as a client and am thinking of moving all my phones away from you !paul garner did nt resolve my problem better luck nxt time no the guy i spoke to really made me laugh , was warm and friendly and sorted my problem out v quickly thanks .finally , please could you tell us the reasons for your ratings ?excellent all round service y i was looking to upgrade to an iphone and new more expensive contract because the current nokia touchscreen phone i received at my last upgrade is a heap of junk .as a long term 10 year xxxphone customer and the issues i have with my current phone i expected to be able to negotiate a new contract despite the fact i 'm not due an upgrade for a few months .seemingly this was n't possible .andy i was satisfied with the way the call was handled but i need to wait and see if what i requested will be sent by post as it was not sent a month ago when i requested the same information . the reasons for my ratings is i got the answers i wanted . . as a customer i am being listen to , and treated as a valued customer . your member of staff was very professional and extremely helpful . i found the woman that i delt with rude , when i was sold my price plan at the begining i was miss sold it .and because i pay by cash when i get my bill as i work out tue countery .so when i was rejected from taking an ipad on contract .i was discusted .this is the last thing so when i return to the uk i intend to canceal my contract and go with a better service provider . spent 15 mins on hold got handed round 3 separate depart ya and was not convinced by the end the issue was resolved . the first agent did not provide the solution to my question as she did not listen to my question which caused another issue .i had to call back and the second agent fully resolved the issues . no xxx prices are ridiculous and as soon as my contract ends , i 'm out and going with orange ! very ignorant advisor bad attitude then hung up on me very bad customer service .it 's not on relatively happy with resolution of recent enquiry and both speed / competence of customer service agent if you see my account you will find i had five lines under my name !all for friends i have recommended them to switch to xxx !then i had get rid of them as i found you not appreciate me as good a customer the guy was good in explaining the upgrade because you asked me because you removed a service that i thought i already had & this is the 2nd time you have done this so not happy . xxx has good coverage , good price , great deals on your pays as go sims ( my partner uses ) , 9.the 3 is for that same old problem , call centtres are abroad ! ! !although the adviser cam speak english , so much is lost in translation i got gd service from the xxx adviser and would have 10 for all 3 questions but we are not perfect just gd at our jobs thank you no the lady i dealt with was very friendly and efficient . as always its nice staff .are helpful polite .give good service she was n't concentrating on my call and i had to confirm 3 times what i wanted . i think you should call me . this was just the last of a ( long ) series of calls that i have caused disruption to my work for the last 3-4 weeks .the technical staff has handled my queries very poorly and in many occasions i knew the solution to the issue better than they did !i found the staff poorly trained , not knowing much and almost inexperienced .i am extremely disappointed by the assistance i am getting from xxx recently .and , the important point is that my problems have not been solved yet ! ! ! ! still work disrupted thanks to xxx ( wrote an email a couple of weeks ago and did not even get a reply ! ) .should i be satisfied ?waiting for your answer ! no ; ) ive waited 2 days for a new sim card only for it to be the wrong size , now i have to make a 40/50 mile round journey to the neatest store to pick one up !useless ! dealt quickly and effiently i have phoned three times to update my wife apple phone and spoke to 3 different people who were all very helpful .the reason for the three phone calls was my wife could not make up her mind .all 3 member of staff offered first class customer service and xxx should be very proud of them many thankssimon lewis placed a new order for additional line & handset not happy can you give me a call ? problem never got resolved i had an advisor called dominque and he was very good . the guy was extremely professional service was very good and advisor had excellent manner and friendly the issue was resolved promptly and to my satisfaction yes . phone me the speed of the service was excellent as was your customer service ,the only bad point was the text alerts being sent to my land line phone ,which became a little over powering , misleading and a little pointless ,a simple text to my mobile would have been enough ,but overall the service was excellent i just wanted to change my address and the guy handled it easily and speedily lack of product knowledge by advisor . good customer service efficient my request was denied ! i have had so many problems due to blackberry when out of the country , and now i have no confidence that my email gets to me . called when in dubai with a problem , and called back when in uk to reactivate my data and was sorted , thank you xxx i have been waiting for an exchange for 3 weeks yesterday i was put on hold for 20 mins and then cut off and the person who has my no did n't call back ! ! !this is the second time this ahead happened i am disgusted you do n't get things right just ca n't wait for end of contract to change to orange no good service every time i ring .i have 2 lines and 1 pda line with yourselfs and never have a problem the spokes person was able 2 sort the problem out quickly and efficiently .he explained what happened and how he was going 2 solve problem .he listened well and his speech was clear and understandable . staff where very good and helpful but im still a little shocked at having to pay for extra equipment to receive a signal on this phone after i have had no previous problems . very helpful , and sorted my issue within mins ! ! ! polite and very good i found your staff one answer did not try and help until i said i was going to cancel my contracts then i got passed from piller to post now got internet problems so not happy because i had a problem and you helped me out , simple advisor was helpful no the reason why i am cancelling i just do n't use it because you polite helpfull and sorted my problem thanks ? general bad service some staff ca n't understand staff do n't no what they are on about and do n't get loyalty for staying with xxx the first lady i spoke to was very friendly main reason for lower mark was i had trouble understanding the second person .alsoi am now being left without a phone for 10 days . they dealt with my problems straight away ! the staff was helpful and resolved my issue straight away :-( call was unhelpful , phone battery keeps dying and no one has phoned me back .also flat refusal about upgrade even though willing to pay for it .after being with xxx for about 10 years and being a business customer , think this level of service is disgusting ! ! helped sort out my issue quickly and also gave info that helped too . your staff seem to have lost interest over the past few years , including the shops .i wonder if they are on commission or salary ? horrendous service over 2 hours .went to a store and resolved in 5 minutes .your technical team a waste of time or were maybe all drunk as was new yerars eve ! service prices i have had an overall very good experience with xxx , my query was unresolved and i still have problems and i was indifferent to my adviser . very helpful , knowledgable and efficient always been very pleased with the way my calls have been dealt not sorted problem out but i like xxx very pleased with the service sorted out my issues quickly thanks solved problem quickly and efficiently .although , i am always cut off at least twice everytime i call the helpline . please ring me and i will give you feedback thanks stephen was very helpful he seem to go of his way to help always helpfull n friendly no i rang two moths ago saying i could n't view my husbands bill on line rang yesterday and it still is n't resolved cos i av been wiv u a **** of a time and av had no real issues . your website does n't work and there is no network coverage where i live despite numerous previous requests . helen helped me solved my problems explained every thing excellent service usually , i am very satisfied with xxx , but was given the wrong info on this occasion , so was not as impressed as i usually am .however , after noticing the mistake , it was rectified by one of your representatives with a text through to my phone . issue still has n't been fixed . no first class service from your agent this time they handle me call better than before good knowledge and polite efficient friendly answers am not impressed that a txt about exceeding internet allowance was sent in error , but was very pleased with the telephone support when i called the first person i spoke to did n't seem to understand my the answer phone was n't activated ..... despite several calls about sure signal and my account login , the problems are not fixed no! no time ! after explaining my query and the call handler keep asking me to hold the line for what must have been 10 minutes or more , she came back to me and the line went dead .i quite expected that as my phone provider and you clearly having my number she would have called back .she did n't and i now therefore have to call again and explain the query from the start . there my honest opinion based on what you asked me . was explaoned the customer service advisor referred me to the correct department quickly , was polite on the phone , and i only had to make one call .well done xxx .my contract is up for renewal in three months .i will definitely renew my contract with xxx . no signal for days on 2 recent occasions .customer care very unhelpful i was told i had a full refund coming then told i had n't woman on the phone was very pleasant but was n't able to answer my queries in a timely fashion .i received a much better service from a more knowledgable member of staff in-store in chorley branch in relation to a similar query last year very satisfied had everything sorted out without any complications very pleased with the the help i received helped me understand which phone was best for me the initial girl was helpful i explained my problem with my dongle however after transferring me to the technical dept i had to then explain my problem again and i was cut off with no call back .i waa not going through the same rigmarol .again . because you were good thanks but it 's bloody midnight ! ! !so stop texting at this time fine service but did n't resolve my problem .however now resolved by making my own enquiries . could not help even when i explained the circumstances & me & my husband have been vodophone customers for yrs ! becouse u did what i asked for and i 'm greatfull simple network question easily resolved and helpful.can you please also sort out the online system ! ! because i still feel like i was told a load of rubbish just so i wd take the contract .now i am tied to it for 18 months and not sure if i 'm getting the deal that was arranged during the initial conversation with one of your advisors wanted to change direct debit date but not able to do so well mannered and respectful xxx personnel !i felt really valued as a customer and problem sorted ! very helpful and pleasant - sorted problem very smoothly- thank u my problems are still not resolved very polite & helpful girl , answered my questions very well different people told me different things .they were not knowledge and in the end charged me a one off cost for handset for a plan in which handset was free instead !anything else ? ? the lady was pleasant and helpful , quickly dealt with my query and offered to assist further . no signal for 4 days .nearby households had signal .offered no solution or recompense . the last person i dealt with dealt with me efficiently , only person ave spook to over the last few months that know what there were talking about no because you asked about it just excellent service . my request was not answered and i was passed from department to department and repeatedly back to the switchboard , explaining the situation and going through the security questions about 8 times .eventually after expressing my annoyance that my query was not answered , i was abruptly cut off .horrible customer service ! quite simple .your people know nothing about by open zone it 's taken me almost 2 years to get anywhere and i have to give all my users the admin password .in a word your service is terrible .call me if you need more details because i was happy with out come thnk you your member of staff that delt with my problem was very good ,he listened 2 what i had 2 say and was very helpfull, thanku . excellent service i 'm in a good mood ! not really the person i was talking to was very helpful , thank you . the suggested remedy was not available as per instructions and it would have lost facilities on my handset because i phoned up to see when my daughter will get signal back .no one could give me an answer and after 20 minutes she was very polite but then she said something about everyone being upset about no signal but as a company u are loosing a lot of money .i dont care about that i care that my daughter is on her own with a baby and no contact with the outside world .what about ifsomething happened . my request was dealt with in a very understanding , friendly and positive manner . he helped me understand my bill .he answered all my questions clearly .he was polite and patient . you have n't fixed the problem .sales guy said his manager would ring me back - has n't happend .i emailed you yesterday about this and have n't had the curtisy of a response .i am very upset .i think the service i have received from you over the past 3months has been a roller coaster of poor service and promises .i wish there was someone i could talk to exclusively - someone who cared about the service i received - someone who was working to make things better .maybe those people work for a different mobile network . the process led scenarios which the representatives were insistent on representing were in no way regarding of the inappropriate situation which me your customer was left in - specifically because of the non effective and inadequately tested replacement handset which was provided and had wasted a day of my time for the privelidge .the fact that your companies expectancy that i should trust in this same inadequate process without even the barest minimum of regard by offering to me a morning or afternoon delivery alternative is both shocking disrespectful of me and discourteous .apparently your requirement for a primary affordable delivery process is still the only factor you anticipate corporately regardless of my wasted day - i did not have another day nor was i able to simple guarantee someone else 's day easily for a second day for your second attempt .i offered to collect a phone - this was apparently impossible! the worst overture is that your staff felt justified in rudely representing your corporate philosophy rather than finding a method of referral in an awkward situation - apparently this does not exist - i am left with the impression that it would be simpler to have a discussion about an unreasonable situation with parking services or dispute a cctv penalty without the appropriate box to tick .this is a sorry state of affairs and remains badly dealt with . nothing to complain about at all told dif things by dif people until finally on the 3 time of askin got the proper ansa instead of bull ! ! ! ! ! ! not gud at all the lady who delt with me was very polite and helpfull .but i have had many problems with xxx , like trying to get proof of ownership for my iphone3 that was stolen bk in may and i 'm still waiting on settlement , yet still payin insurance .therefore my overall experience of xxx is not very good unable to solve problem because i was very happy with the service recieved because you asked me to rate your services the matter is still not resolved im satisfied with the communication the lady on the phone was well spoken and knew her job very well .great people skills . very professional and thorough when answering my questions very happy with the service i recieved . because information given to me did solve my problem i have used xxxphone for a long time ,over ten years and have allways been treated well when phoning in abt any problems i have and they have allways been resolved in a satisfactory way-thanks got though quick , adviser knew his job and answered my queries more than adequately because what i called for got dealt with quickly and the operater also suggested some helpful tips i could use in the future ;-) the problem was dealt with quickly and efficently and your member of staff was very polite which to me is very important like i said before , i have never had a problem with all the years i 've been with xxx . not happy with xxx i feel i have been badly advised .i have been a loyal customer for over 10 years so to be treat like this is appalling .i think you should do something about it no the staff member delt with the issue in a excellent manner . left with concerns as how to reduce my phone bills my issue was n't resolved 10 i was happy with call a problem with the internet was going to be resolved within 5 working days from the 10 december 2011 and it still has n't no that 's the point of survey you got your answers surely it would have been better to ask this either with or after each question . your inability to send the right phone to me , meaning i wasted a whole afternoon waiting for the wrong phone . use are liars and cons i was told all my charges would be refunded as it was ur fault i was being charged and now i am being told i wo n't be so i will not be using use anymore and i am switching to o2 unless this is resolved within the next 3 days it would have been 10 out of 10 if i would have got the right information about my dongle limit in the first place from the person , i got the sale from no called for some info and was guided well i wanted to get a better deal for the money i 'm paying , or at least a reward for all the money have paid .a free iphone 4s would have been nice very good service nothing is resolved i continue to have the problem i called about !i do n't know how to fix it .if i could give the phone back and cancel everything i would .is that possible ? because xxx are rubbish good all round service .efficient and polite 10 this text arrived at 1.16 in the morning !it woke me up .this is not acceptable they would be endless ! ! ! excellent service , easy to sort out , the query was dealt with to my satisfaction . i was very pleased with the way my questions were handled ! ! x i am completely satisfied with the way my issues were dealt .fast andsimple intructions were given . the reason i wld not recommend xxx is due to the fact that i was n't given any notice that i had used my minutes up or was close o using them up .i am not a happy customer and will b leaving xxx at the earliest opportunity helped me out when i was struggling and made me feel good at the same time my problems were resolved : ) felt i was given good explanation for problem , but ultimately fobbed off to franchiser :( on this occs i had good service from the customer services i always get a very good service with xxx very helpfull the reason i gave high ratings is because of outstanding customer service no matter how many times i ring they always seem to try their hardest to help ,thank you again for your service if you call me on 07717494750 i 'll be happy to explane .thanks helpful friendly staff . no i 'm busy the guy was v helpful but it 's rare with xxx , whenever i follow up my call the person before has always done something wrong it 's like no one knows what they are doing i was cut-off and no one rang me back despite my phoning back again.wheni rang again my call was superbly handled and i was very pleased with the outcome she was helpful and polite it will take a week to explain my ratings is that bad ! ! im sure it was supposed to be 3 questions not 4 ! ! ! xxx costumer service has been very stressful to me ! ! advisor seemed a little hesitant & was very silent in places however over all she was friendly & managed to answer my query . was very helpful , and polite only reason is i felt like he was being slighty rude .but i do n't think it was intentional . no pac code sent as promised really efficient in answering my questions , listened and did not bombard with irrelevant offers i was only given half the answers i needed because having changed my plan , your system would not access previous information i asked for . my family have always been pleased with xxx and have always been helpful . the problem was solved swiftly , efficiently and politely .very well done good service and polite just not happy with the decision that i do n't have insurance any more and not my fault the 4 i fones i have had to claim with in 2 years i feel u have gave me refurbished fones not brand new ones there fore i feel betrayed by your trust as it cost me 25 pound each time i feel i have bin robbed that is all would have been higher but conversing was difficult as i could hear half a dozen other agents in the background .i know more about other customers problems than my agent knew about mine ... after being contacted by an agent representing you then contacting you direct then speaking to 3 different people .i was mis informed by everyone regarding my up grade .very dissapointed ! ! 0 atrociously poor service . good customer service i needed a phone i got one .an text updates on delivery were useful the person who took my call was not really willing to help .they tryed 1 thing then just said it does not work . order not processed correctly .ended up wasting a day off waiting for a phone that was never sent .thoroughly fed up ! ! ! just ! because . .i thought thegirl was very plesent and helpful and explained all 2 me prop. . and this time .did n't hav 2 wait long 2 b answered ... i am no further forward in knowing what i wanted to know and im still unhappy about my bills i am unhappy with the service from xxx i did not feel as if i was valued as a customer ..... i am still waiting for your supervisor to call me as arranged ........ the person i spoker to was polite and very helpful because that what i thought at the time . service level was very good in all areas . nice network .tha is only reason the gentleman was very polite answered all my questions and was very efficient and polite , i would n't recommend xxx because i have been misled on certain things when i got my new contract and this will be my last contract phone . i had everything i wanted to know explianed to me and she was really helpfull 10 the 6 was because having difficulty with web site although yr man was polite he eventualy said that i would have to wait until yr website was repaired because i was dealt so quick and easy . my query was answered fully the first time of calling and it was done pretty quickly good network , excellent service , no complaints .well done i wanted to cancel a contract an was told to go online which was unavailable .i tried to do this over the phone which i was told i was unable to do . very satisfied x 10 this was my honest feelings i was sastisfied your customer service is the best going .never have a problem . never has any problem with your services . great customer service but unable to provide a service 02 can operator was very efficient because , xxx is the best telecomunication ,s company on the plannit .why anyone would ever use another network ?is beyond me .andy mackenzie . 10 , james was excellant , top marks . well wanted to know about changing contracts as too expensive !going over mins and data usage !also wanted to check if text unlimited as i get text from 191 saying only 500 !told i can get more mins but not told about cost monthly ?also ca n't divert contract til may honestly i awnsered your questions well i think it wrong u charge 25 pound to have a number change and pretty disgusted that ive been payin more than i should on my bill as when my bill came through on my new number my old number was in credit so i.must of been paying .more i never had this problem before and will defiantly not be comin bk to xxx once my contract is over many thanks i phoned 2 cancel my contract .i was offered a new contract .i agreed it .i got an e mail with the wrong info .i asked for written confirmation .i was only able 2 have a text .i was not told that the deal was only 4 a year.not happy . i have been with xxxfome for many years but u did not try hard 2 persuade me2 stay by giving me a fair deal the guy was helpful and built a good rapport with me good service no bored now automated options not clear , not all operators knowledgable or ultra enthusiastic . have n't solved my problem ...all i want is mms to work on my phone . . is this too much to ask ?it is the 3rd time i have called for assistance , and this time i was told to google my question ... do you think this is good customer service ? everything was very professional ,quick ,smouth . i am really impressed .i take this opportunity 2 tank u again ,and 2 wish u all a happy new year !best wishes ! poor service !offered me another contract when i already had 1 in the shop !disgrace owed me 145 pounds they were very helpful with my problem i have been with xxxphone a long time .great service and on this occasion 1st class operator service is excellent cost and deals to existing customers very poor exceptionally helpful and first class advice the agent listened to me , corrected vf 's errors and was apologetic without making me jump through hoops , very refreshing ! i like xxx and the service the staff provide . because i was very satisfied with the customer care helpful person but failed to solve issue htc helpline solved it immediately because xxx are robbing **** i got my questions answered quickly . they had extremely bad attitudes and did n't seem to help , i was put on hold very often and they seemed uneager to help me . very helpful , curteous and polite advisor .answered all my questions . as i am a pensioner and not up with new things and would have liked it to be explain slower .thanks my phone does not work and you wont change it i will be leaving xxx when my contract ends i have been given the run around on an issue where you are charging me erroneously every month .not on just this instance as this is not the first time i have tried to have this fixed .i 'm still waiting for the billing department to contact me and am not getting anywhere . great service xxx is a good network , signal is good everywhere i go plus xxx its all over the mclaren car in f1 an im a massive fan all querys i make are all sorted to how i wont them sometimes , staff very helpful an perlite ,understanding on the phone plus it would be better if the contracts were shorter to 12 months instead of 24 months is far to long with one fone .thanks generally excellent service extremely polite and helpful resoved my problem immediately a* messed around with delivery , told i was getting on 2 different occassions only to get a text the next day saying i was not getting the phone .i do not think this is acceptable from a company the size of xxx .you say that u do not know when u are getting this phone what a joke . good service .answered my questions ! i thought that everyone i spoke to we 're very nice and very helpful friendly , understood my point of view , prepared to refer to manager for guidance to ensure best offer provided , flexible to my requirements . effective staff who are capable of listening and providing solutions to customer queries or problems . happy with service recieved very helpful and polite very good service vg service she was very helpful and quite knowledgeable but did need to check a few things nice , relaxing and professional the advisor was very cheery , polite and knowledgable .and also the advisor i felt with previously who left a note on my account regarding my issue .i have always received good service from xxx and that 's why i would highly recommend them . cause i was really pleased nobody took ownership of problem just kept telling me i needed a different department .last person told me i needed to contact apple when my query was about a sim card . good service u asked me to answer your 3questions which i have done xxxphone do n't value their customers unlike other networks , and i 've had aweful customer service throughout the year !i 'm switching networks now . xxx network exellent .(9) havemade this request before and although assured it had been actioned.it still has n't !(5)adviser was helpful and polite .(9 ) coz this is mena be the quickest phone an mine is really rubbish my signal knocks off all the time , you give me a phone which was nt brand new someone had obviously brought it bak to the shop coz it still had details in it ! !a work away a lot so not had chance to go to the shop to ask bout it ! !the girl on phone was very perfessional an good tho the service was so helpful and nothing was too much trouble .always find the sevice first class when i need help and have to call . price , quality and service . good service they did not help me at all thry just made up load of excuses i do not feel like a valued customer of xxx and would like to leave steven was helpful solved my on going problems with old and new contracts that previous staff did not recognise .was patient and polite and offered further advice adviser was very nice , bit we did n't really resolve anything the issue i rang about - employee discount could n't be resolved over the phone so i had to email the indian call centre and wait for them to look into why i had an email saying my discount had been applied and online and on the phone this was not showing to be correct ! not happy with upgrade service , ive been a xxx customer 4 about 10 yrs , going 2 let contract expire n go 2 another provider the person on the line was good but she could not access to the information in her system - the web would not allow me in she also could not access my account this must be the third or fourth time i have called about the same issue even sent emails and i still .can not access my xxx th man said my computer was broken n didnt try to talk me thro to get it to work .so i kept trying and eventualy got it to work .no thanks to th tech team . i have been with you for 25 years plus.sometimes your service is awful and i have thought about changing.thistime it was very good .ihave a couple of more things to amend . . with you .i will see what transpires before deciding .let 's hope your service continues because i have 5 lines and i need it to be good .thank you alan summers look at my account and see the treatment i have had . got ipad 2 and was not told you need a computer to set it up still not got it working !told it would be ready to go once you activate the sim , waited 24 hours nothing , told to put sim in iphone to activate still not working totally disappointed and still unable to use it ! ! the man was very helpfull and pleasant sorry cant recall his name kind regards john armstrong no numerous , please call if you would like an explanation i had to call 7 times to get my problem sorted quite dissapointed with xxx generally .was reassured something would get sorted then find out it wasnt actually done , and then told that next time i shouldnt request that because its a hassle ?nice way to keep your long term customers happy especially as we pay more compared to other companies with similar deals . always found the service exceptional , very efficient staff , good customer skills . i was not very happy with how my call was handled .the adviser started off well and helpful as i was looking for a deal with an ipad .he was then quite sarcastic and rude .i am an existing customer and wanted to know whether you had any contracts with an ipad as part of the deal .i was not happy with how call was dealt with staff were helpful and pleasant got sorted quickly the operator was knowledgeable and efficient .also , she had a personality and it was pleasant talking to her . did n't help me guy on the phone was called nathan and i honestly cant remember the last time i spoke to a xxx advisor with a personality , he was brilliant and great to chat to while working through the account .if anyone should be getting a promotion it should be him , hands down . very satisfied - as per ratings guidelines .excellent customer care made up for poor product and poor delivery ( the bits you chose not to ask me about ) . i got looked after , a concept which i am not normally used to , although i always give it to my clients .whilst the main problem could not be solved directly , he was v helpful , friendly , courteous and knowledgeable - hence why he got the scores i was helped by a polite , happy , professional , and quite delightful lady , who proved she had my best interest at heart .personal communication takes some beating .many thanks . can't get signal at home or at work and that 's only where i use it , keep been fobbed off telling me its under maintenance yet i 'm still paying my bill for things i ca n't use , if i could cancel i would . the advisor was uninterested with little knowledge offering no way forward and no managers in before 5pm i am still awaiting a call back after 24 hours as promised ! iv been with xxxphone for 15 years and u never rewared me with nothing and for 3 days iv had no network and orange give u loads of rewards and never had anythink and ive spent 1.000s with u over the years i dont get anythink off you nothink im thinking of changing my network as i dont even get discount if i wanted a new phone no loyeti at all rubbish sales person very rude good service generally the customer service adviser was polite and friendly , however i have been waiting weeks for itemised bills to be sent to me which xxx promised they would post me and have still not received anything .the adviser was unable to tell me why i had n't received them only that i should email xxx again .also i have now been substantially overcharged twice now for monthly bills .i do not feel valued as a xxx customer . as the gentleman was helpful , understanding , treated me like a human being and did not judge me like others have done previously .he also was friendly and professional at all times . problem still not fixed after 2 days nd waste ov cred 2 ring defo thinkin ov changing provida because the agent did everything they could to resolve the issue the problem i have with my new phone ,no one has managed to sort it out & i have been passed to 3 ppl . because everything was sorted for me , no fuss . good service most off your customer service reps were no help , the 1 i spoke to on 3rd of jan was totally useless but the one i spoke to last night was very good . everything was really good and the lady was really helpful good customer service vodfone is the best suggest you listen to the recording of the call you insistance of using egypt as a call centre does nothing for your customer satisfaction friendly and professional service . helpful cheerful your service is probably the worst prompt service , and more importantly someone to talk to and not a machine 34 minutes wasted talking to a person who did not have any idea on customer care 1 ) promised a call back before 6:30 , did n't get one until 11;00 the next day 2 ) happy they replaced my phone although not in another colour even though the exact same handset3 ) women helped me with all my problems and was very nice never got right deal the initial contact with xxx was good .however i stayed in from8am and received notext or indication when the phone would arrive .i called back at 17 :00 and was told it would be within the hour .it arrived at 18:30 .a whole day wasted unable to leave the house . not very happy when my son had credit on his phone has n't used it for approx 6-9 months u disconnected it an says got no credit on his phone service was good .awarded 7 for last one as the lady i spoke to was very pleasant but she had a very strong accent and i struggled to understand all she said excellent service personal and helpfull and friendly staff member who listened to me and fixed my problem promptly they also were honest and it made me feel a valued customer , brilliant customer service . i was treated like dirt and you have made no attempt at all to resolve the issues that i have .i hate xxx enquiry sorted quickly and friendaly i was calling from abroad so wondered if i had incurred a charge speaking with customer service .if not my rating will be 10 for all questions the woman i spoke to was kind and helpfully the person was very helpful , patient and polite . excellent service i did n't get an answer to the question i asked & the person did n't know why !i ended up more confused than before i rang !it has made me question whether i will stay with you when my contracts are due . had a query and was told to ` google it ` ! not happy whith outcome 3 days after taking out a contract a different advisor told me i could download the ( my xxx app ) which was false info and does not work for business customers .and i was then told my original number could not be transferred across ....... much preferred british call centre , operator understood me perfectly !not frustrating to use . my probs were not sorted more expensive than anyone else , unwilling to help , did not contact me after 2 upgrade requests ! had a terrible past few weeks with xxx , checked account online to see i was due an upgrade so visited store whom agreed i was but said to ring up for a 'better ' deal , rang up and problem after problem ensued ....feel free to ring me to discuss further i spoke to howard .was british so could understand him clearly .he could understand me .he spoke to me without reading off a crib sheet .i was able to explain my request without having to keep repeating myself .he was precise and polite in his reply .i was totally happy with my experience and ended the call calm , totally un-stressed and happy with my xxx experience .:d service was excellent , no sale pitch , the outcome was satisfactory but not ideal - the adviser was polite and efficient . never really had a solution to the problem . your colleague was very helpful .he could do what i was looking for without hesitation .very good customer service . is there any point ?would you listen if i did ?i 've never been treated as badly by any other customer services in my life .your employees have lied to and bullied me .i have no faith in xxx as a company anymore .you care nothing for your customers and i have even been called a liar .all you are bothered about is receiving revenue and thats all . no i made a mistake on questions 1 and 2 it should have said 10 i was totally satisfied with the service i spoke to 3 e different people , 3 differen conversations .sorted myself today .been customer for 20 years .maybe not much longer , will go where am valued . answer 2 1st ques should 've been 10 not 4 . keyed in error , sorry .happy with service in general but coverage has some ` bermuda triangle ` areas . told u this was the 2nd time the phone had gone wrong , u asked what i wanted done about it .i told u , udid it .job done .thank u . great customer services . i called before christmas and was told something completely different .and that time something i was told also disagreed with information someone gave me the time before .i have been with you for nearly 20 years and always found your customer services 2nd to none and would praise and recommend you regularly , but things have n't been so good recently unfortunately . very helpful and friendly but was left on hold for a long time excellent attitude and service quick and good natured assistance with an excellent sense of humour very cheerful , happy , helpful and answered all my questions staff were helpful the adviser was very helpful , but i was left on hold for 5 mind whilst she spoke to the tech team and then when i was put through to the tech team i was on hold for another 5 minutes hjelpful nothing was to muich trouble product knowledge excellent very happy all aspects . i had nothing to do with questions 2 & 3. infact the service of the entire overview of your customer service is appauling i have been a loyal customer for 10 years now and i recieve no loyalty perks and terrible customer service throughout my time with you and as such i shall be changing my service provider asap good service because of events happening between oct 2011 and dec 2011 big problem i have at moment is that things keep sneaking on my bill that i 'm not asking for but the staff member was excellent and took it off right away but i was n't offered a refund swift answers to questions there is no communication between your employees . .after giving security info to staff , instead of passing you through to another dept they just put you back in the queue , only to be asked for security again and then not knowing anything about your problem . . had so much trouble recently and now hate xxx. . sad as i work in a big company ( siemens ) and have always had good service in the past .i would not recommend xxx to anyone and would only slate the company !useless very helpful , polite member of staff who dealt with my issues brilliantly .thank you as i was happy your customer service was awful and the people taking the call were very rude and unhelpful yes you always provide a excellent customer service compare with another networks and i know because i also have orange and o2 unfortunately , can wait to contract to finishvery friendly and helpfull staff members for me 5 stars network no doubt no have been with xxx years & always found your advisors helpful , courteous & polite , thats why i gave your company high score .thankyou 8 because the problem happened in the first place but 9 because it was dealt with quickly and efficiently and were polite . cuz xxxphone are the best network and best customer service agents to sort your problems out the operator helped me reduce my monthly cost in line with my actual phone usage .also he resolved an outstanding issue i had with my phone battery . i was given a good service always helpful and a pleasure to deal with la , enshallah ! 10 very helpful service no use to customer as usual .onlytrying to cancel another contract.donot know why i bother to stay with xxx for last 15 years . i was satisfied with the level of service at the time .not that i always have been in the past . the customer service person was excellent received a good service for once operator good but bod dealt with the request efficiently .pleasant manner . first 2 a rated so high because i got the information the last question i mentioned changin network . .i wasnt asked why nd i have been a xxxphone customer 4 years and wasnt askel why ur customer services adviser just excepted that i was prepaired 2 let me go where as i have always had a great service off u nice girl but was unable to proceed with what i rang to do as only way for identity check was a bank card ! the staff were courteous and well informed .the only glitch was when the first person dealing with me went off duty and handed over without briefing her colleague .this meant that i was placed on hold for 10-15 mins for which the second member of staff was very apologetic .she was helpful and efficient and pleasant .i was though disappointed to get a refurbished shell rather than a new phone .but the proof of the pudding .. , . my ratings where scored high as the person who dealt with me was helpful and polite the person listened and i felt he was interested in me as a person and not a number good service but waited ages to get through on 3 occasions easy to get though and quick also not happy with business phone direct they stiched me up big time over 60 pounds a mouth i pay for this cheap phone poor service the service received from xxx has been appalling .i still have not been a to register my account and still await a call from the it team .i have spent more than two hours on the telephone and have sent more than fifty emails .does anyone care ? coz i was pleased with gemma , as she tried to resolve all my queries no because that 's a fourth question u cheeky gits .swapping to o2 now ! ! good reliable service would n't recommend or not recommend xxx for a number of reasons .would recommend as i 've never had any problems unlike some other networks which friends have problems .would n't recommend because you 're more expensive than other networks .the customer services representative as always was very helpful and quick to answer questions and had a positive tone to his voice .thumbs up to him . i was told i could only cancel my contract in writing and was advised to email .but the service was n't working .also , despite following the correct voice prompts , i was put through to the wrong place and had to call again . did not sort anything out , was not helpfull at all first person 0 second person 9 but not happy with how ive been treated this is the only time i have phoned .customer services and actually got thehelp i needed . i am always happy with your staff and service .very professional and knowledgeable very helpful and friendly - have always used xxx and will continue to do so . 9 good customer service and communication from amanda the adviser i spoke 2 was very helpful and put me through 2 the department i needed 2 deal with the problem she couldnt help me with . cos he didnt resolve my problem i rate you low because you can not speak to an adviser ,its all rubbish automated not happy with the service had issues with xxx before .sometimes not very helpful .andsometimes cant understand operators i 've rated based on my satisfaction , xxx always meets my expectations and needs .overall i 'm pleased ! questions 2&3 got a 10 because the man whobi spoke to helped and explained everything clearly and brilliantly !question 1 got a 7 because i have phoned up before and ended the phone call feeling more confused than i was on the first place mostly down to not understanding what they are saying because the lady on the phone was very helpful i was happy with the result poor service excellent service good knowledge politeness my phone call achieved nothing .i now know i can find cheaper elsewhere and will shortly be changing contract .very dissappointing ! still waiting for a handset promised over a month ago .still awaiting a return phone call , promised today ... i cld go on ! ! both lady and gentleman were extremely patient and helpful and cheerful i 'm not the biggest fan of xxx but i am limited for time to look around for a better deal , so stay purely for that reason .when i call for things i 'm constantly told i can look at my account online-yet for the past 3years i 've been telling you i ca n't !it is set up as a p-a-y-go account , so it does n't show the things i need with regards to my contract account .the people i dealt with were on this occasion very helpful . the rep scott was so helpfull and pleasent and very careing he sorted the problem out forme my problem was handled efficiently , professionally and competently .that 's all i wanted .he was also polite and courteous . because iv been with xxx for 15 years and think the service is 1st class .but i am cancelling my contacts as my price plans can not be altered mid contract .thanks oh man , this is why i sent 3 as the answer to first question .: ) operative was helpful , knowledgeable and efficient . always polite and helpful can,t ask for more thanks just very helpful and sorted my problem quickly . the man i spoke to was polite helpful and very knowledgeable .thank you after all my years with vf , i found my most recent interaction , disappointingly unhelpful and the attitude somewhat arrogant !i 've had some very positive experiences with vf previously but will probably move next time i was n't kept on hold & i was dealt with politely & efficiently . efficient , helpful service and the hope that you might offer me a new phone !happy new year ! very good and understanding staff .going through a difficult time at the moment and i thank xxx for yr patience staff alway very helpful .check notes on my acct n giv those a pay rise 4 there gud wrk all my questions were answered and the service was excellent . just how i feel lol phone answered quickly , person who answered was helpful and i got what i wanted from the call really helpful i was sold a price plan which caused my blackberry messenger , email and internet was not working for 30 hours .help desk people were ignorant and fobbed me off .it took 4 people and numerous phone calls and nearly 2 hours on the phone to have it resolved .utter disgrace ! been overcharged 3 times now since august .customer for about 10 years and unable to view my bills online since august .reported this and still not fixed . phone still does n't work .contract will be cancelled as xxx are in breach of contract nice servers i have been waiting since november 2011 for my new phone that i have been paying for since i agreed to a new contract .i contact xxx & nothing happens , no one calls me back , manages promise to contact me & nothing .i get delivery texts & cancelation notices within minutes of each other .as a customer since 1999 by your own admission i have been treated appallingly .i would like to terminate , but no one calls me back no the people did n't seem to know much about the queries i had with relation to data roaming plans although they wher more helpful than the pests at the poole xxx store which is more xxxjoke the opperator was pleasant , but as a loyal customer of 7 years i am not allowed an upgrade to the iphone .leaving . the technical guy was very polite , very well informed and did n't baffle me with technical jargon . nl having to talk to human beings who are forced to say only what is on the computer screen .being told i need a 24hr appointment to talk to a manager !xxx being so stupid as to post a sim card in the middle of december and telling the customer it will be with them tomorrow as ot as posted 1st class ! ! ! ! ! ! 2 1/2 weeks later it turned up ...... well done .perhaps a bit of common sense is needed and a look at different responses for different times of the year .i do n't think its rocket science , few things in business are .....but lots of conmon sense . inability to resolve issue issue sorted quickly assistant was very friendly and helpful well ratings are used to give feedback for a service that you have recived and you asked what i thought of the service so i gave the ratings and that 's why i gave ratings : ) i recieved a quick , polite and helpful service from an english lady who i understood and she also understood my needs without repeatingly having to tell her .i was only on the phone for approimatly 2 mins . effecient and helpful your staff impressed me with the way they dealt with a difficult situation cause you are a good company and i 'm glad i 'm with you lol the sevice was great and very quick and thats all i ever want .thank you . well not happy with the out come seconded done having to go back once more and iam ending my contract i was n't given a answer and was told to call back in a day or two ... i was disappointed to be told i was getting a second hand phone despite being in warranty .there was no explanation given but i had to accept as my phone is faulty .can someone get in touch with me regarding this as i would like to complain not about the assistant but about receiving a second hand phone .i would like to know why ? very good service customer service team always very helpful very happy overall . because the lady that we had , she was ok but was not exactly helpfull , but anyway thankyou but i think maybe the last one that i did i would change to 5 , thank you and enjoy your day . because you are always helpful !only bad point is once when i had my phone cut off for late payment i could n't call yourself or use online to pay had to drive to a family members home and use their mobile to call you to pay it was fair rating on the .service i recieved x answered my question . the advisor was helpful ,very understanding and gave me afew tips to find out where i went wrong the adviser who deal with my query was so good and sloved my query very smoothly service was good nice assistant and helpful john was helpful and very easy to talk to . very good all round service . assistant was very helpful and friendly and knew his information well because i have had so many problems with my phone realsontly and spoke to xxx so many times and everytime they have been really terrible customer service friendly advisor who solved my complaint the peson that helped me knew what i wonted and knew haw 2 help me very impressed wit everyting i was told . polite and helpful : ) i was asking about nhs discount scheme advisor had n't a clue wot i was talking about the adviser was terse and her tone was dismissive .she sounded like all she wanted to do was to get me off the phone and at one point she actually snapped at me .she also made two mistakes during the process , one of them being a huge mistake . my problem sorted in two minutes by a polite helpful person everything was sorted quickly and easily in a very polite manner no best service coz i have been with xxx a number of years , and have always received good service , whether it be on the phone or in one of the shops . if a live human being with some authority cares to call me i 'll happily talk to them .you made an offensive mess of what was a straightforward action .you then rectified the mistake to your credit .but it is clear you do not have any sensitivity in your systems to deal with real people .even this bizarre exchange is obviously spun off some automated programme .i 'd pay more for an operator who was vaguely interested in me as a customer . i was extremely happy with the service i recieved . very help full and explained what i wanted to know great service good honest information , as it should be .as a customer we rely on correct information .i still have not got sorted , what i 'm trying to do is set my mobile as a modem .and needed help to get this sorted . no go away . just was happy with the service good service . the problem with my phone 's reception has still to be resolved fully sorted a problem for me because im a good customer and happy to stay so far with xxx . assuming you are asking about the lady i spoke to , i did n't have much confidence in the answers she gave , and could n't answer/did n't care enough to check about other questions , in particular the 'i seem to have been charged twice ' one . i think your services have gone done hill and have had the most sillest bills in being so high because staff have not give me all the information needed and so i will be leaving when my contract runs out good firm xxx excellent service all round i felt the guy who dealt with me was informative , helpful and keen to put any mistakes i felt xxxphone had made with my account right .he was very polite .it will be a a few weeks before i will see if my account is now running as required . this rating was based on i had a poor reception and it took the member of staff to hear what i wanted but overall i was happy with how i was dealt with the technical dept adviser was very professional , extremely patient and polite . great person :d give us a break ! all high because throughly professional . ring me and ill tell you why . i keep getting different answer to when my phone upgrade is available i have give my 10 out 10 score only based on the advisors i spoke to as they was the most helpful i 've ever had and sorted my problem i gave my 7 for the fact that i get cut of a lot when talkng to xxxphone and was ,not very helpful when i got charged for things when i shouldnt of been taking 3 months of broken promises to provide me with old itemised bills .these were important to a court case i am fighting . restricted hours of newark call centre and failure of other centre to find account record . i got the help and advice i wanted and ended the phone call a happy customer getting what i wanted the lady i spoke to was polite and excellent at her job full marks . the advisor was very helpful , efficent and polite . the customer service is excellent however the xxxphone signal is becoming weaker day by day . great support team ,informative helpful and most of all friendly .onlydown side was a contract renewal without the option of a free iphone 4s which is cheaper to buy than the iohone4 and also a restriced sigal in the village i live which affects my internet connection no rewards for loyalty ! ! the advisor tried to be help full but xxx are not interested in problem i am upset and fed up with the service i receieve fromxxx on a regular basis and i regret to inform you that now my contract is up after 10 years with you i will not be re-newing my contract but moving to an alternative network provider all round good customer service on this occasion . customer services agents i spoke to this time were nice and helpfull how ever i was misinformed about a huge bill the time before great service but the service group i needed was already closed .problem had to wait until next business day to be resolved i spoke to two operators .the first operator , hannah , hung up on me once i explained why i was calling - seemingly she did n't have the inclination to help with my enquiry .the second operator , this time in egypt , took a long time before they understood my account situation .unfortunately this is the service me and my family have come to expect from xxx .would i recommend xxx to friend or family - not until problems with customer service become the exception rather than the norm was mislead over price plan and charged extra charges .staff was helpful but alot of confusion . the gentleman who helped initially was brilliant knew his stuff and transfered me over to your sales man very happy great customer service for a change ! i am exhausted by the refusal to let me leave a few months early , despite no reception in home town . . been loyal for many years , not leaving out of choice very satisfied with service i was pleased . because very time i ring xxx the customer service people hang up on me and also i was told i could get a upgrade and everytime i have tried i ca n't get one pleased with service i had good friendly service i did not get the true answer behind my bill because i was cut off due to a system failure .when i rang back .my call was not found and i was told to ring back .i would expect you to ring me seeing as i have spend over three hundred pounds with you in the last two months .of i could exit my contract i would . excellent customer service at this time . my request was dealt with very quickly , efficiently and successfully so i was very happy about that i have been trying to get an itemised bill for a closed account for almost a month without success .i shall have to see if one is now sent .xxx incompetence is so bad i shall most likely close my account next month . asked to stop nudiance calls from u yet u keep ignoring ! ! ! ! ! ! ! no one ever seems to know what is going on at xxx ! !and it 's very expensive ! ! the person i spoke to last night was very helpful and understood what i was trying to get across regarding my bill .i just wish that more agents were like him .thank you . the person i dealt with was very helpful , asked sensible no-nonsense relevant questions and i was off the phone in a short time , all together a pleasant phone call angie who i spoke to was fantastic , a lot of the customer service team leave a lot for be desired but i could n't rate angie highly enough ! overall customer services r consistently good and as i use them quite a lot the high score reflects that . good quick resolution to my problem . xxx customer service has always been excellent in my experience i 'm still waiting for a call back ! !at the moment i wish i 'd not moved over to xxx ! i am 100 % happy with the products and services i recieve from xxx .i have never had any issues or problems with staff or products .you really should be proud of yourselves and the company . had to wait ages for phone to be answers on this occasion i had a very simple inquiry that was answered to my satisfaction .and i emphasise on this occasion . good service the girl who dealt with my enquiry was pleasant , professional and efficient .she sorted everything for me .thanks again the girl was very pleasant on the phone , could n't have been more clear and helpful . good service but this questionnaire very annoying ! ! ! ! good service 10 the issue is not sorted yet but the man dealing with it was very keen to help all round good service xx the person i spoke to was polite and helpful at the moment it still has not been resolved but that is not the fault of the operative never had a problem with xxx and would recommended you to anyone at anytime .fantastic company and service because xxx constantly 'seem ' to be helpful but nothing ever gets fixed !i had to call in three times before my problem had actually been dealt with ! the representative was rude ,unsympathetic ,and sarcastic about a problem that was all down to xxx .i 've never experienced rudeness from a 'customer care ' team member like that before ,and i 've been on a lot of different networks . advisor did not know why my phone contacts on my xxxphone supplied phone did not bluetooth properly to my car contacts .new blakberry 9300 phone supplied . overall it was veryy goodbut xxx take or want so many days just to unlock mobile wheras other company do it straight away my contract has just ended and i hoped you would match a rivals tariff on a 1 month rolling sim , and the person would not .i have been with you since 2003 . your colleague spoke with a perfect tone , clarity of word .dialogue perfectly balanced .i felt like i was talking with a well known friend/acquaintance .concise and gentle imparting of information/advice to me .the whole experience flowed nicely .and - the suggestion she gave to fix problem worked - icing on the cake .thank you unsure which of the two recent calls the questions refer to .first call yesterday evening was only partially helpful in activating sim card but did not give full instructions leaving me without service till this morning .today 's call was excellent in resolving the issue . good service . no e mail service just really good servive the call handler was one of the best at xxx , after some very bad service . the query i had was dealt with efficiently and clearly i was pleased with how helpful and quick i got help with my quiery having wasted money ad time phoning up in reference to an order placed , i was then told by the operator that he was unable to look at internet orders and provide me with a status update .so the call was a complete waste of time and money and i would like to be compensated .i am not sure how much the call cost .it was to an 0870 number .tim guy i was advised to have a business account and have been unable to access for over a year .when i phone to query it i your advisor tells me that access has been possible for months and for the foreseeable future .not impressed ! ! great service found adviser very helpful but waited quite a long time for call to be answered initially . the people go out of their way to help and are always cheerful nice , polite and well informed staff .do i now get entered into a prize draw ? ! call me and i tell u i called re configuring my email and re blue tooth pairing .the person took some time to admit he could n't help and i needed to speak to tech team .when i got through the auto message said they were closed so i had wasted my time . the xxx representative could n't explain why my new package has n't activated and then cut me off , something to do with his manager.please feel free to call me to discuss and i promise not to hang up on you as i still would like an answer . i rang xxx to get my settings arranged for international travel-i had to be very persistent with the operator at xxx to get this arranged and it took far too long ( approx 20mins ) .then when this was activated , my ability to use the internet on my phone was deactivated by xxx !i rang xxx back , was placed on hold for 7 mins , then cut off by xxx !i called xxx back and the lady i spoke to said she could n't fix the problem on my phone and i would have to call back the next day .i explained this was n't possible and not acceptable as i was travelling-only then did she find someone to help me .after a few minutes she got the problem sorted out for me .i feel i have to be pushy with xxx to get anything sorted out , which is very unsatisfactory . because the service was average i was very pleased with the lady she was very helpful understanding chatty basically i 'm not a happy xxx customer overall .thanks because i was very pleased with my problem was dealt with and the advisor was very helpful very good service and very thorough bad customer service completely awfull .time waste for no reason . call me & i 'll tell you .regards . very good service all round thanks good service ,i have no complains at all ! very good service 0 my reasons are too long to text .please call instead .07766663591 i was very happy with the service it took me 6 attempts to actually get what i wanted from the team 6 times i called then in my last phone call i was on the phone for five mins and the lady had gave me what i wanted and sorted it out for me when in the other phone calls they said it could n't be resolved so i was lied to .however the first 5 times i did speak to someone they were all foreign and we did n't understand each other felt like i was talking to a brick wall constantly repeating myself and getting know where and the last lady i spoke to said she could n't see any if my complaints from the previous phone calls so trying to add new visa card to top up for several months but can not get to speak to appt advisor .making it more time to top up ! please call 2 discuss thanks i have given them alongside the three ratings .the chief failure is that vocative closes down at 8 pm it 's help services .and it does not appear to interface correctly with the banks which issue credit cards .the trouble and expense to which i have been put since getting back to gratified last evening stem from the fact that you had no actual staff on duty to deal with a problem that your own system had created . your automated service said it closes at 9 however i rang at 850 pm just not good enough .also i have been with xxx for 7 years and am paying 40 pounds a month it just is n't good enough and when my contract ends in march i shall be leaving you and will not reccommend you to anyone please ring me personaly ! problem was handled courteously , effectively and quickly cause i like vodefone because there is **** signal and you do n't get freebies which makes it more **** :( > : @ 10 **** off the service was shitjay white how do i get my browser to work on my phone ? included already in each of the sms ' s sent .please dont ask me for this data again .... because there is not many excellent personal relation through a big company as there is never same person picking up the phone . no cos my daughter had no bbm and the staff at xxx have always been helpful .but my only quiery is that everybody gets free texts and i do n't .and i have brought .20 people to xxx so a couple of free texts for tony would be much appreciated thx : ) guy really helpful + patient with me .he didnt rush me + happy 2 explain things more than once + answed my questions ie not script + went xtra mile i think is the best network in the uk **** network 1 .the number i dialled went through to the wrong dept.2 .it is n't clear which option to choose when sorting pac codes .3 .the long wait between transferring from one rep to another.4 .the lack of clarity of spoken english of a rep - a prerequesite for call centre employment , surely ?5 .why , when the direct debit is in my name , and when i placed the web order on cpw , can i not sort out my wife 's phone contract ? 5 . because i had to wait a while for someone to answer the phone and coz it costs to much to speak to customer services the adviser did not understand the type of contract i have with xxx and was not ready to listen when i was trying to explain . judging by the call not being recorded the advisor was over all ok .they did not no answers 2 my questions. xxx customer service both on the phone and in store are allways very helpful 0 no no! and do n't text me at 22:13 ! very poor customer service ! ?thought i gave good ratings .advisor was excellent .reduced score of 8 given to xxx not your operator- you have apparently accepted account instructions from unauthorised personel without a record of their id details .this issue is currently under investigation .otherwise v happy with vf and still loyal ! if you call me i will explaim if you call me according to your reps my problems are to be resolved but as i have already texts that remains to be seen if they have then the scores are correct if i have to again contact xxx then i will take action to cancel my contract made a good change to get some one willing to get off there backside and try to help xxx are the best yes , im satisfied with xxx . service was good but had to call 2 times to get all answers .but issue resolved .thanks 0 polite and helpful service from a delightful young man . the advisor did all that i asked . you charge me stupid money for things that i have asked on many occasions to be blocked . mandy was grt , v. helpful . 1 based on length of time it took for xxxphone to remove a sms weather report everyday for four months after loads of stop messages to unsubscribe i 've had major financial worries in the family recently and my request for a reduction in the amount of my contracts was met with a compassion and understanding .thank u friendly , knowledgeable 1 ) i experience a great deal of trouble with congestion on your network especially your data service .2 ) the rep gave me the information i required .3 ) i object to being called 'mate ' .i hope my feedback helps you improve your service . as a business customer for over 20 yrs with 2 phones ur lack of care is not what i want to hear u want me to b without a phone for 2 weeks this is not on i await a better service ie a replacement phone on loan till mine is repaired or similar i await u reply the person i spoke to was very helpful and helped me to set up an account online as well as talking me through how the billing etc worked and the dates my allowances started and finished . the customer service agent was very professional i already explained .ijust got fobbed off before about not fixing my phone ,and not getting a new one ,to point where i rang to leave xxxphone ,then someone listened .ithink the computer says no feeling is crap.happynow . i was overall impressed with the customer service i recived from steph excellent prompt service .no complaints .jb my problem was not solved .although the lady i spoke to was very nice and polite , her knowledge of price plans was limited . was helpful today generally i am happy with wodafone the lady was very professional and although i had to be put on hold for a short time , of which she was very apologetic , my query was answered in full . coz i had to pay for changing my number when i have been with you a couple of years and a good customer ! ! because the service from xxx staff is impeccable at worst . no not sort out problem yet the advisor was very pleasant & helpful 0 the scores would have been higher if i was 100 % confident that i wo n't need to call again to check the issue is genuinely resolved . i 've had no reception for texts or calls for 4 days and no-one seems to be that bothered about it ! simple question quickly answered by a polite lady not by text . . very helpful with my issues the two gentlemen i spoke to were bright cheerfull and nothin seem to much trouble cannot take my phone numbers from my phone to my lap top ?allso after being with u for such a long time i thought u could of done more .ie the glass 0 i am very happy that your member of staff went the extra mile to resolve my problems .however there was a misunderstanding and one of our phones was locked and the simcard was also blocked because she got mixed up and thought the phone had been stolen or lost when in fact it was a different phone .t burden i called yr office yesterday , got through to a lady and then line went dead , would have been nice if someone called me back as you do have my number ! ! ! reception on this phone is diabolical ! ! 10 i m happy with xxx my query was n't resolved . i think that it is difficult to divorce a one off call for recommending xxx when the overall network coverage of 3g is not as good as it should be .your systems are often down , and when they are up they are disjointed , hence my lower mark for the first question . the customer service was rude on the phone .they did not listen to what i was saying .it was important to them what they are saying , not my problem .i 'm very frustrated after talking to them almost crying .:( ? 10 your company rang me and stated i could have an upgrade 90days early i asked to go into a shop and choose one and i 'd ring you back on 191 and confirm which phone i 'd like i rang up this afternoon to be told it was n't possible to have an upgrade until february ! ur man was v polite , but significant billing queries remain always very helpfull , no rushing and listens to what you want as a customer not a number sorry one question too many operator was n't coming across as helpful .and she said it would take half hour to rectify it took 6 hours ?operator came across as patronizing ?also not first time this happened . the person was very helpful and provided solutions for me good service very helpful polite advisor .knew what she was doing !understanding . after one hour plus trying to up grade my mob with xxxphone with little customer service it was easier to change service to resolve the matter . 10 i love xxx , very friendly people on phone and in dumfries store ! will do anything to help you out ! had no issues and would recommend xxx to every one !i have personally got a few people to move from other networks to xxx !so all round opinion , great ! info given was precise and relevant . all i did was pay my bill !i called , payed and left .very simple communication . experience 10 the persons who dealt with my enquiry we very helpful in dealing with all the questions i had asked .they were polite and their telephone manner was very professional in aspects of my enquirythanks because i have called xxx for weeks on end to try and resolve a problem , with endless promises of call backs .still no resolution , thoroughly disgusted and seeking advice on the cancellation of my contract .i am horrified at the lack of customer care ! ! ! ! the service was good but i was being overcharged since august great service and problem sorted .thanks this time great customer service last couple times before very poor i was listened to .the business services lady , liz , stayed with me until my case was resolved .i was given a reasoned solution to my problem .i was dealt with politely and with a sense of responsibility . great communication .appropriate response .i was left with no doubt about what to do next girl could n't help me !seemed as if i 'd had bothered her sounded like she sighed when i told her my question .furthermore the company have been ignorant to me in my local store .told me that they were n't willing to give me an upgrade because i was n't able to clearly pay my bill .this was said as a very matter of fact in front of other customers ... extremely embarrassing when the problem was xxx had not taken the correct amount of my account .so lately i 've not had a very good experiences with xxx at all ! nobody could help me i asked for a number to be blocked and you did not do it no.you asked your 3 questions and i answered them .phone me back if you want more information . because i have not resolved the fact that my internet dongle is inop & it does not appear that i will be given a replacement & i will not be able to have internet access this side of the weekend it was a short and easy request .my problem was solved but it was n't difficult . sorted everything i needed without a problem very happy service agent was very helpful and queries resolved . clear and concise understnding of issue good service query was dealt with quickly i thought that the member of staff i spoke to was very helpful and resolved my query quickly 0 the person confirmed that my bill has been posted and should arrive soon .thanks karen no please do not text me anymore your service was good and efficient . nothin to improve on good person to deal with no email or text sent by xxx as per schedule and it could have landed me in trouble !agent could n't explain the reason for non delivery ! poor costumer service 10 cause you can talk to xxx with ease and no that they r doing the best for.urneeds xxx has been apoorling .and the service in the shops ate terrible . sending texts out at 02:00 ! ! ! speed , attitude and a sense that i mattered as a customer very good service i think its very good service simple and profesional . just being honest . the advisor was fantastic not really happy with the upgrade situation !xxx say they only give you certain options on line because they lose 6 months line rental but they do n't because i would be signing up for another 18 to 24 months on a high tariff and also be charged for the handset so they are not losing anything !people just joining up to xxx get better deals than existing customers co 's that 's the way it was ok . thid what i think good service staff spoke in a polite manner but the quality of service needs to improve the reasons for my ratings are that i simply could not find fault with anything , my problem was sorted out in.a matter of minutes , simply and without any fuss .thank you . good service this person sorted my problem out within a few mins however this was about the 8th call i had to make , i will be sending in a complaint due to the very poor service on all of my previous calls my problem was sorted out the advisor was very polite and helpful spoke with 3 reps over same problem and not one of them resolved it , gave me a time frame or called me back !o2 is looking very likely ! i have been with xxx many year and when i call , it is a uk line on the other end , to upgrade and service has always been good to me and on this occasion no change , but i never give a 10 the lovely lady that i spoke to was amazing and could not have been more pleasant , an absolute credit to xxx . :d the response to my question took for ever and was not clear coz the attitude of your young customer services assistance is appalling ! ! ! ! ! i requested a sim for an ipad - was sent a sim for a mobile - then told i can only get the data sim from a xxxphone store .as a business customer this is very poor service . the lady i spoke with took the time to look fully at my account .she explained very clearly what the situation was and what i needed to do .she was very knowledgeable and polite . excellant service in many ways so top marks ..polite and explain details well . would have been ten all round cause id love to change phone but cant yet for well over a year id love a i phone ..best network ever if you call me yes very clear step by step info given via online chat with xxxphine none of your staff could help with my queries , they kept telling me my phone was not a xxx handset despite being sent out by you , they put me on an iphone tariff when i have a blackberry etc etc .not impressed my problem cannot be sorted over phone .have to make 25 mile journey to shop who put me on wrong plan in first place no sent too late ! the operator was very helpful and very explanatory .however i was shocked at the size if my bill which is something i need to look at myself . because of the efforts made by the operator to satisfy my enquiry . the reasons for my ratings are because each time i have called xxx the customer service has been most helpful. i have an overdue balance on my account and your staff have very kindly set up a payment agreement for me which enables me to still keep my phone in use .hope the above helps . 10 overcharged for things i barely use , wrong texts , certain people in customer service do n't have a clue what they talk about and ca n't tell you much about phone/ price plan .wrong battery was sent out to me . very helpful advice and polite i was passed from pillar to post and the problem still was n't resolved in the end i ended up sorting it out myself to long winded to end an account ! problem resolved i hope .will check tomorrow . the adviser i spoke to today was brilliant : helpful , informative and friendly ; she gave me great confidence in xxx . have been satisfied with service for 7 years the gentleman matt who i spoke to was extremely helpful and pleasant ! good service query was answerd and sorted which is al i ask just the service i got lynsey showed great customer care skills good patience and listening because i have been with xxx for years and wouldnt go with anyone else ! xxx is a rip off the lady on the phone was most helpful and gave good advice .very professional and pleasant 7 cos u hav outsourced your call centers , i want to speak to british people in the uk advisor was polite and able to promptly answer my query to my satisfaction . happy with service just a few minor details pissing me off great service operative was efficient , apologized for someone else 's error and arranged for refund .obviously i await outcome to happen but advice was succinct and relevant . spoke to polite and clear helpfull person , and my things sorted straight away , wasdealt with straight away and polite phone broke and no help that 's me reason the guy did n't know the answer .he kept giving me incorrect answers then cut me off .call me if you want to discuss . lady was helpful but xxx was unable to offer what was required send the lady i spoke to round to 21 longdridge road earls court to suck me off and ill tell her when she is finished .psssshhh what a question . the person who handled the call was friendly , helpful and sounded very competent prompt call answering the person on the line were polite helpful and knew their job have n't got my problem resolved after 2 days very helpful ! ! ,and managed to do me a great deal ! because i have been with xxx for 14 years and i am happy . support staff were polite nd were very happy to help i have been sold a product by your company & it wos not what i wos told in the shop .pissed of with it . ! answering all questions with pleasant personality .not rushed . because you the besterist evrd love you 's all but i love laura smith best i wrote an email to your ceo mr guy laurence with my complaint and reason for my complaint .i always speak to him or his pa when i experience bad service from your team !now please leave me to enjoy the rest of my night in peace !thanks . overall happy , but still need to see if query will be resolved . we lost coverage for more than 3 days with no local notices as to when network would b bak on and little apparent interest when i phoned in .i was kept on hold 4 nearly 5 minutes to get the message no one has any info!orange network was working 100 % ! !the length of outage and lack of info was a total inconvenience and if xxx are expecting me 2 pay rental for over 3 days without service , i will b speaking to orange . no the reasons for may ratings were . 1 there was no option to help i was just told there was nothink they could do an i was shut down from there !no explaining my options to me ! 6 years i have been a customer of xxx so i expected more ! ! ! not being looked after versus the level of money spent with you .i 'm considering taking a contract with someone else i want a good service . the servise from xxxfona is always immaculate at all times no matter how small the matter or request !very helpful customer service staff ! fast , very helpful service got our problem solved with miinimum fuss it has a lot of bonuses like xxx family ,customer service is super .i like xxx network though sometimes its internet is very slow ... well i was happy until i looked at my bill the team were really helpful and polite .xxx is a good network and never get any problems from them : ) i thought james was fantastic . as above .was told i had to change number and then advised by xxx that i could have kept old one .set up error meant phone was not activated for three days .three sim cards and two new numbers .plus because i changed numbers i cancelled my old number and have had three separate phone calls asking me why i left .all from the samedeparent .basically your communications are rubbish my choice good and helpful service from the assistant , but disappointed with the fairly aggressive approach of the assistant who wanted to know my name and what i wanted within seconds of walking through the door . very pleasant and helpful asst .i was in a big hurry - v little time and needed the phone in a hurry .she listened and sorted me out . the sales advisor paul was superb am very pleased & satisfied , have been with xxx 4years & have always had good service thank u. the service was all i could ask for . she was very helpful and helped me greatly choosing the phone and monthly rate . q1 was previously a xxx customer but left because i wanted an iphone when they first came out but were only supplied with o2q2 friendly polite and knowledgable staffq3 craig ball was very helpful and explained all the options carefully and concisely ! great knowledge and customer service the guy who served me was knowledgeable , personable , keen to help and flexible and the business plan and options suited my requirements .also...phone is great and network so far is fast and reliable . could n't fault the service and the staff were very friendly and helpful .excellent i was appauled because i thought the lad was first class at everything i have been with xxxphone for the past four years and the standard of service you have provided in that time , from xxxphone shops , customer care through to network coverage .for me , xxxphone has been excellent and i would recommend xxxphone . c i am very happy overall but only gave 8 for 3 reasons .firstly there always seems to be a long queue in the swindon shop .secondly the sales assistant did n't seem to know as much as ii did after some research online .however i was quickly passed on to sam , the assistant manager who was brilliant and restored my faith .thirdly an advisor on the phone tried to tell me i had gone over my data allowance and needed to upgrade to 1gb.this quite simply is n't true . excellent service from friendly and knowledgeable staff . no **** off i work for the john lewis partnership , and striving for outstanding customer service is a huge part of my job and something that is very important to the partnership .and so , i find that when roles are reversed and i am the customer , customer service is very important to me and i am very aware of it .i was very impressed with my visit to the xxx shop , especially as i have experienced appalling customer service with you in the past .the man who helped me was knowledgeable , helpful , polite and above all friendly and happy to help .i did note that the technician i spoke to was n't quite as willing to help , but not to the extent that i would n't recommend xxx to others . had 2 keep asking 4 info about new contract .asst did n't volunteer conditions of contract .otherwise v helpful . no. too time consuming ! i found the staff happy ,very helpful in finding the right phone for me . i think you are very helpful over the phone .however i do get charges slapped onto my phone bill , which i do n't understand .i am always with in my limit and never go over personal i am being ripped off .therefore i will be coming of the contract when my upgrade comes .i will find another service . lately i have not been happy with the service of xxx since i opened up a new contract & have had so many problems therefore would n't recommend them right now.the service i have on the telephone is good but the problems are not always resolved ,such as my direct debit being set up in the correct account 3 months & it still has n't been sorted.could n'tgive a high rating as i do not know if this time my problem has been resolved will find out next month 10 excellent service sorry but no everything completed satisfactory if i am paying for two contracts one of which is business i expect to be able to use it at home as well or to be given a date for repair not the answer i recived well when i gave my date ov birth they said it was the rite 1 on there records and hung up on me . the member of staff was confident , quick and knew exactly what they were doing which put me at ease and dealt with my query very well . as a replacment phone you gave me a phone not compatable with my contract although i kept in touch with your collections team on a very regular basis regarding a problem i had with payment of my account with regard to two phones that did n't belong to me you still sent me to a collections agency which caused me great distress other than that xxx are excellent to work with and most of the collection team were very helpful everything that i required from the call was achieved .as well as some things which i had n't called about , but we 're swiftly dealt with . no i called because the rate on my renewal was not what i 'd agreed when i called ( i 'd been offered a promo rate ) .the promo rate was confirmed but i got this confirmation by text , not email and my account details have not yet been changed .this seems amateurish to me and i 'm still not convinced its all ok , i 'm going to have to check my direct debit and i resent the additional admin burden on me . are you for real ? ? does any body ever read these texts ?if so , why do you think i gave my ratings ? ? impersonal approach to customers from xxx the adviser was very polite and friendly .he dealt with my query quickly and efficiently .the only thing i can fault is there are too many choices given when i first dialled 191 .i had to call back 3 times as after selecting a number of choices i was put through to an automated person .it is not that easy to be put through to an adviser . thay resolved my problem very fast thank you . i was hung up on 3 times without a call back and i 'm still stuck here with a faulty phone .in the past i 've had good service from xxx but i spent alot monthly and this just makes me want to leave .incredibly poor today . simple question dealt with effectively . representative of my views based on my experience so far .could be different tomorrow dependent upon whether or not my replacement handset arrives !might have been better to have asked me questions after replacement due rather than before . the advisor was very polite , helpful , friendly and made sure everything was to my satisfaction . adviser was very helpful , clear , patient and answered all questions fully and had helpful additional advice . because the customer service employee alex was extremely helpful and friendly and assisted me as quick and easy as i expected not helpful advice , put through 2 wrong dept and i was asked why i had been put through ?cannot give me the upgrade i want and was told 2 go online i cannot speak 2 anyone online which is why i called !and i am not happy this txt came through at 10 past midnight when i am up early in the morning !surley there is a latest time set 4 contacting people .for these reasons and the fact i was told u wd not match the three network offer on the iphone i will b cancelling my contract ! my queries has not been resolved but answered politely .the service was fairly excellent and the manner of the lady was really kind , also she is clear english speaking . the whole xxx structure is a shambles i asked the man if he cud carry on my data test drive or text me if i go over he said no ? i 've given a fair raiting ! staff were courteous .but i should n't have 2 spend so long trying 2 log a transmitter fault .this is the second time in 4 weeks , i have had 2 chase up lengthy signal outages .the weather has been awful and everyone is really busy , i know .but i lost signal 4 a week in december and over 3 days in january .i think that could be improved on .regards .chris the person who dealt with my problem was very polite , understanding and answered all the questions asked .would like to say a big thank you to her . just hopeful and sorted out what i need sean who i spoke to was really really helpful and polite when organised for the replacement dongle i was advised there was going going to sim however there was not sim and had spend several hours trying to.connect .iwas told that a could posted that because it was royal mail i.could not be told when it would arrive .ihad paid for the first delivery great service **** off yes good result .polite staff .long unattended wait on the line the only downside .piped music v annoying . your spokes persons attitude came across as they was n't really bothered about my problem when i spoke about leaving - paying up my contract they never tried to resolve my problem which for me was n't very professional been a xxx customer since i was 14 , ( 12yrs ) and never had a problem with them :-) friendly polite staff but put on hld for far far too long , call took well over 20min only to be told i had to go into store and have my problem sorted there exceptional service polite and professional ! an error was made by not taking payment for the phones they took payment for the phone bill when i found this info out and was trying to rectify the fault made by yr operative comments of us being cut off were put into the conversation really has put a bad feeling in for us and will look to use another company in the future . coz u asked me to rate it i just dis as i was told to do excellent manner , precise instructions , courtesy ,willingness to oblige 'good product customer service is dire , very expensive and offer no flexibility ... i moved from 02 but will be going back as soon as i can. .i doubt very much this is read which i suspect will prove my point good service polite and sincere good customer service very helpful . polite efficient prompt service please phone me and i will tell you the person i spoke to was very helpful and was all completed very quickly good service 6 because i was n't waiting long to get through and spoke to someone english2 because i 'm still going to have bad reception8 because the lady was very pleasant to deal with and seemed to know what she was talking about everytime i have a querie i always receive great service and it gets resolved thanks yes i can , you would n't let me have another phone on my account for a family member !it is disgusting that i am such a good customer yet you refuse me wanting to purchase from you further .i say your loss .it is silly , i may sometimes pay on a later date them my bill due date but i never not pay ! ! !i will get an additional phone else where . my ratings are based on the service i received to my problems , which were caused by xxxphone i thort the person that dealt with my query was very efficient and very poilte ? because the person i spoke to was very helpful and sorted my phone out excellent customer service , very patient and friendly because the bloke was helpful . no because my problem was fixed no problem . not the most communicative advisor .sounded like somebody 's 16 year old son on work experience .but i was completely happy with the end result .and minimal fuss . very approachable relaxed manor , knew his stuff and was clear t understand . even tho i cancelled the order i thot that the person that dealt with me was very helpful tried his best , i only cancelled because o2 offered a better deal very professional with good advice and answered all my questions politely . because you did n't help i wanted to find out what number to dial to turn voicemail back on ,.yourrep told me to dial 121 & follow menu - but no clear instructions there , went round in circles & gave up .still no vm activated - help ! ! the staff were very helpful and friendly the advisor was rude and discriminated against me .i should take this further . my issue was not resolved i think that u shud always get to talk to staff in england , i spoke to a gentleman in egypt he was very polite but i felt he struggled with the language thanks i upgraded my phone did n't ask for insurance or any extras ... insurance was added without my permission as was a loyalty sim i did n't want !i have then had to call and rectify this . very helpfull and clear.wasa very nice lady and would love to talk to her again the technical solution offered worked but : ( a ) an earlier attempt to phone you cut out at the final stage of your menu system , & ( b ) your operative slightly annoyed me by asking me to speak up when i was speaking quite loudly anyway ! i called regarding getting another handset and had no problems .had the best service and came off phone very happy .the lady was very helpful and will definitely recommend xxx x very helpful chap but did not appreciate receiving this text at 01.57 ! ! ! ! woke me up ! ! the service provided earlier was good .the text received at 1 in the morning asking about it was n't ! no xxxphone only network that works in our area of glos .i spoke to 2 people and they were helpful .the 2nd person appeared unable to get into my account ( i was unable to find my bill ) i did manage however to sort the problem on line myself before she could get into my account .by the way we do not get good signal at our flat in london w8 7nd which is a nuisance .diana guest u were good . overall happy the gentleman on the phone was very polite and friendly .dealt with my query professionally and offered great solution and advise .great social skills and engaged with customer on personnel level very well ! charging more money as suggested while taking the plan and giving less landline minutes as suggested very quick and very helpful good job 8 she was fantastic and helped out with my concerns , i now understand and know how to deal with it , , , , thank you xxx : ) your staff was rude , did not inform me what he was doing leaving huge pauses searching the screens was not deaf aware and your company is ripping me off by 16 pound a month and did not have the decency to inform me that i could be on a lower tariff when i did the upgrade .poor customer service i shan't be sticking with you . cocky woman who mistook my insistence of an explanation for rudeness .needs re-training and vocal coaching .i could barely understand her service was good the lady i was talkin to was very helpfull in what i wanted to know about upgrades pleasant , quick & efficient because the girl called lucy on the phone who helped me was very helpful and sorted everything i needed ! ! ! issue not resolved , poor resolution response .have been waiting on a call from technical for over a month and the advisor had no idea how to resolve .xxx cust svc used to be the best i have come across as i used to work at corporate .its now falling in line with other generic call centres .cust svc used to be usp now i expect rubbish svc.......shame really as it was always vfs forte my issue was resolved quickly by a competent english speaking person . not completely satisfied read your notes on my number - would like a call back from a manager ! disappointed dates of price plan not initially explained and exactly what numbers are that i 've been charged for . i was happy with all the results until the package was delayed ur hopeless all together although the problem was n't resolved the gentleman who took my call was very helpful and proffesional . i have had a long running dispute with xxx over unfair data roaming charges .the adviser cancelled the charges but it has taken a lot of time and effort and has left me with a bad impression of xxx .i will be ending my contract at the renewal date . because u have let me down ten the staff member i spoke to was horrible and nasty and the service was poor the worst service i have receive in 10 years with xxx really am disappointed . uncooperative .hopeless service after 12 years loyalty .pathetic and disappointing . i have always been very happy with xxx service , people are nice on the phone and very helpful , we have 3 business phones and i hope xxx can continue the level of service they provide . hv rang up before and the customer service was shocking not impressed at all but the women today was fantastic , was completely satisfied today woth one of my phone calls the customer service staff constantly calle me and my wife a lyer bout our methods of payment then pasd us on 2 her manager afta holding 4 20mins 4 us 2 hav the same responce frm her until we found a statement 2 prove wot we was sayin was true so we was then told if we hav proof she cnt help we shud proberbly talk 2 a xxxfne shop . my problem was not resolved . i was n't helped at all , luckily my contract is almost up and i can soon leave xxxphone i do n't know where your staff were located but being slightly hard of hearing , i had great difficulty in understanding them .one guy i spoke to last week was in egypt ! ! quite simply its based on the relationship built at your xxxphone camberley branch business manager steve , its given me complete confidance in xxxphone , he gives you the nessasary time and solves all my issues barry heath . well i 'm a bit disappointed that to now upgrade my phone early there is a admin charge i 'm sure that was n't the case before due to this when my contract runs out in march i 'm going to take my business else where 10 10 customer service poor and pushed to several departments still not resolving issuexxx last mobile service provider i would choose again no very nice plp to tlk to and very halpfull puts a smile on my face not many plp to day speak to you with manners thank you was treated as a vauled customer thank you : ) happy with xxxphone advisor was informed , acted on what he said that he was going to and be prepared to do .he listened , understood and took his time to resolve my issues .he kept me informed at all times , each and every time he put me on hold he advised how long he will be and apologised for the length of time i was on hold .all in all a great customer experience in comparison to previous calls .he spent 30 mins sorting out my query and i look forward to receiving my new phone .regards .ash karra .magnus lloyd executive search and recruitment .0208 166 1454 www.magnuslloyd.com because it was a simple fast phonecall everything was quick , clear , efficient and straight to the point . initial problem sorted .however in the past when this has happened .it was discovered that the problem was n't actually resolved .action only caused further greater problems later .initially it seems ok hence my satisfaction . u 've deducted money from my account twice i spoke to lady gave me no explanation , kept waitin over 10 minutes !said she would sort it out for me and would call me back for my card details to refund the money and i still have n't heard back .please can someone contact me asap to arrange the refund ! ! thanks would have been more but the first contact promised too much he said we would be up and running within 24 hrs not true .overall i am very pleased with the overall package and service . very helpful 3 attemps speak to soneone the lass a spoke with dealt with my question easily operator i spoke to was very understanding and helpfull not when you text at gone midnight ! ! ! ! ... now you have an annoyed customer , change those ratings to zero i 'm not happy with the level of so called ` customer care ` .someone managed to change the details on my account .as a result , i could get access to my account .i spent hours trying to explain this .now xxx says it was not their fault .i would like to be contacted on this matter and be assured i will be moving my company phones to another network regardless of contract commitments . the people i spoke to were good .but what xxx could offer was disapointing good easy to understand during conversation and very helpfull not happy about being charged for 01534 number as i thought this was a uk landline number spoke to a guy who was very good helpful and calming ignorant staff with a lack of knowledge for what they are doing . the agent was clear , concise and seemed honest ! very happy with the service i 've had from xxxphone !x just very helpful and easy to sort out .thank you . because the problem was not solved , she did not listen to what i had to say and had no idea what to do and continued to repeat herself , was not goin to listen to what i had to say !the problem is still standing and im bein charged for it .this is not the first time customer services have not been very helpful or sorted things out ! service as expected not v happy now , you sent this at 2.17 am and woke me up .reasons for rating is all down to service and the people , always helpful always polite and nothing is too much trouble .you are also proactive with information on my account and checking i am getting the best service .thank you . my query was easily answered and was logical . very pleasant .friendly knowledgable service . very quick and helpful answers . customer service advisor worked out my problem , was very helpful and friendly . service was fast efficient and trouble free .i was impressed . call centre staff excellent very helpful but i am quitting my contract with you as soon as i can as it has been a waste of time ! ! i like the xxx coz they always say it to me if there is great offer there always update me i went into a vf store to move my contract from my company to a personal contract .i told them the urgency behind this happening quickly and smoothly as i was out of the country for 3 weeks from the 7th .when i called the contact centre they said nothing had been set up and i needed to return to the store .they could not help !the store is a 20 mins drive each way and it was such an inconvenience .just not a good experience !i 'm also not confident that international roaming has been set up as asked so i can make and receive calls when away on business .i hope the experience gets better .tim was helpful no you have enough , and i am drunk very pleased with service . the online itemised billing is unclear , the 2 people i talked to seemed not to want to discuss this , there are latent charges which are incorrect .i have been overcharged on a few occasions . politenes .patience .profesinality he answered my questions pretty quickly the satisfactory way in which my prob .was dealt with after 15 years with xxx i would expect to be treated as a valued customer not a number . you got it right the first time - no need for me to call back i called to simply to make a payment but as usual the automated payment system was not working .the advisor was helpful and competant however your general service is woeful to say the least .my wife and my sister are both looking for new phone contracts and i have told them to stay clear of xxx .your customer service is appalling ! dont believe xxx provide a good service and do not appreciate there loyal customers , yet adviser on this occasion was extremely helpful very good operater that i spoke to . i strongly suggest you call tommorrow and find out ! although the person seemed to have access to the right information to advise me there was a little bit of hesitation and as i have n't been able to determine yet whether the advice was correct i could n't give a higher score .if it does n't work i will have wished i had waited and answered the survey with lower scores but i 'm hopeful that the advice will prove to be correct ! ur salesman told me i had to have insurance on the contract when i did n't .paid for it for a month before ur call centre said i did n't .told i have to go back to the store to sort .missold and bad process ! ! ! the person speaking was very nice and professional , but the sound was a bit too quiet i was promised twice i would receive call backs over 3 days , one of which was from a manager .neither happened ( one from manager within 24 hrs ) .when calling back , previous information i 'd been given was apparently incorrect .was treated badly by one staff member , who was rude and condescending rather than understanding my frustration .when calling today , 2 of my issues were resolved perfectly by jenny , who was fantastic .before this call , treatment from xxx this week has been beyond poor , and had it not been for my exit fee , i would have gladly left the company . everytime i speak with an advisor wether it be instore or over the phone they r polite but never understand what my issue is or part solve it information was very good and helped me to get sorted thank you issue not entirely resolved but was handled above and beyond what would normally be expected in terms of customer service and care . i 've been asked to rate so . 4 because u are thieving corporate whores , have a nice day no! i had 2 questions that i needed answering .your team answered them and were cheerful and polite . the complex transaction i requested was carried out in a straightforward and quick manner first person i spoke to fobbed me off / lied . 7 not happy with how my call was handled .the advisor really did n't seem to appreciate my problems and was not very helpful . not happy that an issue has occurred that was not my fault or doing and has left me out of pocket i was very satisfied with the way customer service sorted out my query and the time scale from no service to being back to full service .very happy . the woman i spoke to was very friendly and helpful and told me the info i needed .perfect . idiot o line because you asked polite helpful sorted out what i needed to do i did n't really get sorted what i wanted to .can i have a ratings score for this questionaire as it would get 0. do not appreciate recieving the last message at 1.30am ! 10 because i find u very helpful and understanding i 'm not happy because i was told that my bill was so high because i went over my allocated internet time but all the time i spent online i was using what 's up which is free so how did i go over my limit can u tell i do n't understand and i work twenty hours a week where .will i get the money for such a high bill 10 good polite efficient no messing service by an english speaking person i could understand initially poor .took a long time to find the right person to deal with my query .when i did get through to the lady that dealt with my order she was excellent hence the rating 10 . was n't able to get the info i requierd matter dealt with very effectively and quickly .the gentleman also was very helpful and polite . q1 , no comment .i have been a loyal customer of xxx for 17 plus years .the level of service in experienced last year was appalling .q2 , enquiry dealt with no problems .q3 , the person i spoke to was polite and professional.thank you , 07831 110579 the reason that i contacted you in the first place was to report a loss of signal around my house area and i felt that i really had to push to get your employee to check the local area signal only to be informed that is where the problem lies once it is sorted i will be happy again how dare you send me a txt at 1,30 in the morning ! ! the lady i spoke to was polite , helpful and knew what she was doing .she was british and i could understand her and she me .also she did n't text me at 1.45 am ! ! ! ! ! ! the person i spoke to was very polite , helpful and friendly and answered all my questions and resolved the problem i called about i 'm satisfied with the adviser but previous calls about the same issues never made a difference .the problems still exist . ok becouse the lad spoke well he was strate to the job and never put me no hold ! friendly and very quick action why do n't you ring to find out ! cos u .charged me 178 pound for goin over my minutes i called to change acc from which direct debit is taken .i was told that it may not be changed in time e.g 27 th jan , its only the 5th when i called , surely enough time as simple request .i expressed my concern as new bank acc and i did n't want to receive more bank charges then already have had .i had more questions operator wanted to hang up without `is there anything else today ` the response to my question was flaky , i understand they have to listen to people all day but felt the operators tone as unconcerned and i was not satisfied that my concerns had been met or at least put at ease .thankyou . my phone is in it 's first year and stopped working and because i went with xxx on line it 's not covered and on line is not part of xxx call centre or shops to witch you do not say .so have phone that has not worked for 3 weeks .plus your signal in brighton is very poor and some areas there is never 3g.the phones are for work not fun so when they do n't work what i 'm i to do .the fact that you are able to hold me to a contract but not give me a service that you said you would proves what people say about xxx is sadly true and no surprise that xxx uk is in addmin let 's hope if you are saved your new bosses care about the customer everything about xxxphone is brilliant , the staff are friendly polite and understanding , especially at this difficult time for me and my family , thank you i was very sattisfied with the manners and help i was given to help choose my new phone i have had very challenging 2011 and xxx have been sympathetic and extremely helpful during this time .thank you . the service i received was delivered promptly and efficiently and the result exceeded my request .it is a pleasure dealing with xxx uk. someone called dean said he would call me back to resolve problem & he still hasnt automated service did n't work .frustrating .but advisor sorted my issue once i 'd finally got through to one . good service nothing is ever sorted and xxx have been nothing but hassle for me since i started my contract ! as always .instant responses to any requests .efficient and friendly . advisors were good but xxx have no solution for my problem hence i am dissatisfied ! this is a very easy practical service for a retired person with very small business interests who does not want the tyranny of e mail repair of phone was offered but that is not the problem .it is the signal .lost signal while speaking but no one got back to us .nothing resolved . the operator was very helpful but i need to wait and see if my request was actioned immediately the rep considered the phone we bought from you were rubbish and well known for bad battery life .the sales people said they were great .why would we want to recommend xxx to anyone ? as always can relay on good customer service with vodfone excellent service they answered my questions patienty and cleary .thank you lack of ability to send email reduced scores the tech person that i spoke to was courteous , knew what he was talking about , resolved the issue and called me back to confirm this .such a pity that this was the third call i 'd made to xxx to resolve this issue ! very polite and nothing was too much trouble .seemed very good at the job . good staff held not a good firm i was pleased with the customer service low score first cos i was given inaccurate information in store and asked to phone customer services .low score second time cos the problem could not be resolved on the phone , i now have to return to store .high score for the last one cos the girl was very polite and apologetic very polite straight to the point got the job done correctly my ratings are likely to diminish being woken by text at 01.30 ! ! ! excellent service quick to answer really helpful .best service provider .person i spoke to was friendly and dealt with the matter quickly .and was kind and happy . because am nt happy i dnt ask for another contact on my laptop for another 12 months i want something sorted out please ;-( the advisor was very helpful only on this occasion , if i had been asked to rate previously i would have said 0 on all three .i have been trying to sort this problem for over a month and was getting passed from pillar to post , and this advisor sorted everything in a matter of minutes . thats whay i deem them .at the lady was really kind and helpful a real asset .if the dept she emailed do what they say they will do then i will be very happy the customer service advisor i spoke to was very happy to help and understood my point of view as a nd also sounded happy to help me deal with my problem aswell as going the extra bit further to find out the relevant information from team leaders/managers good service , very pleasant staff , good network coverage and long term ( 10 years + ) service no 10 because ; xxx is a good company but today ; i didnot get what i was looking for i was told i would get called back 25-30 minutes later because the person 's system was slow ; it is now 2 am and i still have not received that call . i 've had a bad experience with other networks .people who are accommodating please ! because he was polite && friendly , really helpful .made it a nice phone experience .especially in comparison to your shockingly poor staff ( very rude && useless ) in the xxx store in hinckley .you should employ more people like the man i spoke to on the phone ! ! each time i speak to an advisor about an upgrade i get conflicting advice .i was also calling as i had a phone replaced on insurance which wo n't turn off & i wanted it exchanged .the call got cut off & i expected the operator to call me back as she was in the system looking at my account so would have had my number bit i did n't hear from her .i would appreciate a call my problem was resolve preaty quick not really just wondered what you were up to .in docs now will call when i get out the guy got the job done and did exactly what i expected without the usual bullshit you get from big invoicing machines ! could n't find what i wanted in my account hence i had to ring but guy on the line sort it out for me he was cheerful , helpful and in the uk i was extremely happy with the service i was particularly impressed by the resourcefulness of the advisor and their ability to deal with all my questions promptly ! the person i spoke 2 was very helpfull very helpful nd solved my problem or my request the lady i spoke to was very helpful and resolved all my problems in a professional manner i think all staff vodervone and the vompany is the best in thr world the young lady was most helpful polite she put her self out to resolve my queries and knew what she was talking about it was nice to deal with a pleasant happy person very helpfully .i got what i wanted and more .no problems . i could not see any reason why you cannot accomodate my request especially that i have been a loyal customer for over 5 years !all am asking is for a bigger contract replacing the one i currently have but no you just wanna refuse and make me pay for something that i will not utilize ! ! ! am not saying i wanna leave you , am not aying i do n't want to pay ...you are just being difficult and unreasonable ! ! because my problem was solved i felt the customer service over the phone was not keen to help me all the way to choose another phone or contract , i been with xxx fone for two years , which they which valued me as a loyal customer , and know i ca n't wait to end my contact and go to another provider . very helpful and effective person on the end of the 'phone ( mark from liverpool ) and he helped to reduce my extreme disappointment with the fiasco of the 360 service . i had a problem , rang and explained and was dealt with satisfactorily by a friendly and helpful advisor !simples answered all the question and new what he was talking about and explianed everything and send an email so can place order easily good servise i got all the answers i was looking for tried to upgrade the phone but the process is painful and slow .i will probably go with o2 now . very unhappy that xxxphone would not resolve my problem after 12 years custom , and not happy that your survey tx me at 2.47 in the morning .very poor service good service great service friendly staff my query was sorted out very efficiently and the advisor had a very good telephone manner . kind and friendly people very helpful .thanks x got exactly what i wanted with no waiting was very pleased with the level of service apart from being put on hold for approx 15 mins but i know it was due to computers not working properly reason for question 2 and 3 is that i got past around from department 2 department then after been on the phone for 10 to 15 minutes the line went dead !think it is disgraceful ! ! having days off work for **** all iv lost money cus of this the customer service was ok the person i spoke to was courteous helpful and dealt with my query promptly .she also spoke english ! was happy with the service helped me with what i needed to be helped with have had several problems lately paying you lots of money for a rubbish service and only for the calla to be terminated three times in a go speaks for itself .i have only seemed to have problems with this account because xxx have time after time failed to adjust my tariff to suite my behaviour and when i complain about it , since august all they do is talk about changing it for the future rather than helping me out of my hole now !it is a disgrace how my bill has managed to reach £1000 when all i 've done is go over my talk minutes !i 'm disgusted with xxx and so i am seriously considering leaving my new iphone email accounts are not working and no one could help me .i needed an expert and there was none .problem still not resolved .so i am likely to return phone and cancel account .will go to carphone warehouse who will not let customer leave store until all working good and prompt service .the prerequisite for successful enterprise .have a good day everything i needed was handled well .perhaps a little quicker next time very good customer manner and all the information was very accurate and explained clearly . very helpful staff they sorted the problem quickly & efficiently and helped me synch the phone & lap top . 1 - had to call to find huntindon store telephone number as not published which is a waste of my time - trying to find it , cannot find it , call the call centre to get the number to call the store .who thought that one up ? 2 - the call centre managed to find thenumber.3- the lady was very professional . polite , knowledgeable and helpful advisor . its all about xxx .not the customer .poor .systems , procedures .very disappointing indeed .happy to discuss if anyone cares .a everything was sortes out fast , efficiently and with a friendly , helpful manner . everything went well from the initial call to the lady that finally dealt with my inquiries . based on the member of staff i spoke 2..excellent because the girl i spoked to sounded so nice very helpful and solved my issue with minimum fuss .seemed a nice bloke it was a basic query i did n't ask too for much and the xxxphone representative was very nice and polite , plus they ask me if i need any more support after answering my query which thought was nice . its all u deserve yes the reasons are i found the person most helpfull & informitive .also she was obviously polite but she also was understanding to my requests . couldnt giv 10 only because i find it difficult to understand some of the accents on the phone .especiallyif their not english vry happy with the service the first phone call kept me on for over half and hour and completely wasted my time and did n't know how to solve a simple problem which the next person managed to solve in minutes . ' my account ' internet ac got deleted when i rang to find out how to log in to bt open zone .spoke to 4 reps over an hour and half period without anything getting resolved .my ac is still deleted and no one had access to refreshing my ac do that i could get back up and running .they told me that the system required me to wait for 24hrs .i think this is crazy .why would a company have a policy that makes customers wait 24 hrs for service ? ? 10 off course , it 's been three months with xxx .every month we being over charged by you .we were told by the store manager u will get insurance free and unlimited messages for yr phones but it did n't happen .inspire of that we were charged of messages and insurance each month i complaint about it but nothing was done by the customer care .they kept us waiting over a 6 weeks .finally i stop the direct debit because i do n't want to pay for the service which is not good and can not satisfied their customer . my problem was resolved very quickly give me a call and i will tell you 40 minutes on phone , waiting 3 weeks for a replacement handset that i should now receive today . . advisor dealt with situation calmly but kept on having to get advice . . my account should never have been suspended as the payment had cleared .this put me through significant inconvenience .the operator reinstated my line immediately and refunded my days line rental . i was treated the way i would hope to treat one of my customers should they require an explanation of their invoice .i was offered respect and courtesy which was both refreshing and appreciated . the agent was friendly , efficient , eager to help and provided exactly the solution i needed .i am waiting confirmation that the data package is in place as promised . cause that 's what i think i got big bills even if i 'm not using my simcards ....promise to transfer the details on my own name and address till now the details still that old address ... i want to transfer the derict debit account to my name from my friends name and untill now nothing change .... leave me alone ! excellent , friendly service clear , concise , definitive instruction and help .good communication between departments .no unnecessary repetition of information . i was given advice but it has worked yet . cos louise was fabulous she was happy and seemed to enjoy the whole experience , as well as actually sorting the problem for me all in all this is a perfect example of how every call should be taken although not everyone is the same i have a blackberry bold 9900 which is faulty .i called xxx 3/1/12 with regards to my phone & was told i 'd get a exchange within 2-3 working days .on 5/1/12 @ approx 10;30 i called with regards to the delivery & was told it was in the van so when approx @ 4pm i called back yet again i was informed i was n't getting a replacement @ i 'd sat in & lost 2 days wages & missed a hospital appt i 'm not @ all happy with the service today actually i 'm disgusted . i am afraid it would take too long here but if you supply an email addy i will explain .i was promised an address for your m.d. but it has not arrived .please be kind enough to send it to me ?many thanks .barry day good customer service . i would only make recommendations if asked .service was generally ok . adviser was helpful but am annoyed and upset at what happened although my account has been credited i have a complaint registered which i am waiting on an answer .yr operative could not assist me . help !i have been waiting since before xmas to get two business mobiles working properly . no my reason for ringing was because i was being ovetchaged by xxx .the advisor was extremely patient and helpful .i am still very dissapointed that xxx were over charging me .i have 12 months on this contract and will move when over . the lady i spoke to was very upbeat and friendly .built good rapport by asking if i 'd had a good christmas and new year and found common ground with me .she was also very helpful with my requests . dont be greedy . i was impressed , far much better than o2 . thought i could change my price plan but not true will leave when contract is up in 2 years achieved objective of better price plan reducing my costs problem still not resolved will have to call again and hope it gets resolved when i call again professionalism , great attitude , quick and precise .as always with your team very good overall service . the chap was pleasant precise and dealt with my queery quickly . delt with every task i asked for good service my problem was solved .just took longer than would have liked and no music or indication i has been cut off .julian stupid phone bill !phone faults and system errors at xxx , lady i spoke to was brilliant this call was dealt with well , efficiently and pleasantly .but ! my ratings are for this person only and do not reflect the previous five calls to other support people who did nothing to resolve the problem over a two month period ! the reasons are bcause the girl yesterday was very helpfull and pleasant. . he found the best solution for me in order to make me stay after 6 months of endless expensive bills . my query was not resolved and the tech advisor gave me the brush off .i 'm now worrying if i have made a terrible mistake going with xxx .i cannot run a business with this high a volume of failed calls and with clients and staff having to call six or more times to reach me plite andhelpful she listened carefully and walked me through the solutions she was suggesting .she then waited while i tried them out and adjusted what she was doing so that we could both work together to fix .she then checked that everything was working properly and made sure i knew what to do if this happened again and gave me some tips on alternative ways to solve .finally , she said she enjoyed helping out on these types of problems - she clearly did , and that made me feel good to work with her too . the lady was extremely helpful and understanding and sorted out my problem straight away 10 query answered & dealt with to my satisfaction thanks very helpful member of staff and easy to get through . was very pleased they resolved the issue i had ! ! ! lady helpful but not happy with xxxphone processes and systems the girl was vary helpfull anserd all queres thanks very pleased why are you sending me this text at 1.52 am ? ! ! ! thanks for waking me xxx ! fast ,friendly ,efficient service .easy to understand contract . see answer to q2 ... operator was very helpful and polite happy with the assistance but not happy with the resolution to the issue . very upset over my current bill .took ages to get through but some sort of consolidation by a uk person answering my phone call pleasant and efficient service excellent service polite and helping . your operatives were able to act upon my requests and understand my problems without being dictatorial as happens with other providers and businesses within the ukthank you i hadnt got a clue how to use the phone the advisor helped me although the problem wasnt solved very pleasant person i spoke to has answered all of my questions clearly and quickly . good signal and response customer service rep actually hung up on me when we were debating a point that was found on the xxxphone website .her actions were extremely rude .her name was wendy .i have already lodged a complaint and hope that the recording gets listened to .i have recently switched to xxxphone after 6 years with 02 and this behaviour makes me think i made the wrong move . advisor on phone was really understandin and helpfull the problem couldv been embarassin for me if shed laughed at me ! : ) give her a pay rise lol polite , quick , direct , new what he was doing excellent service the guy was very rude 2 me and ur cust service is pathetic and i already hv 2 contracts wit whch i want 2 cancel n i wld never tl my family n frndz 2 go wit xxx infact if thy are goin 4 xxx on thr own i wl try my best 2 mk sure tht dsnt happen i wanted to be able to receive and send tweets - which is free if charge .but for some reason making this possible means lifting the control bar on premium rate texts .none of your employees could explain why the two were incompatible .and the technical guy initially told me i had to phone apple customer services to have this sorted ( i have an iphone ) when it is xxx . i was irritated and the agent calmly , and in a friendly manner , pacified me and gave me an effective solution .that is so important in customer services . because you conned me told me i had a 10 pound per month plan then charge me 300 totally sickened advisor was very pleasant and competent .however i was n't completely confident that the new sim suggested would solve the problem and will mean a headache to install , reset phone and inevitably lose content from my phone . i called with 2 requests and both were sorted quickly and easily i receive a letter saying my price plan has been extended by 6 months because its been altered - by who ?not me !xxx customer services can not explain !so where is my answer ?there is n't one !more of my time wasted as per usual on xxx . good service my problem could not be resolved over the phone so i still have to go to a xxx shop to get my iphone4 tested .it is still saying ` no service ` 90 % of the time and i am missing texts and phone calls .also unable to easily phone or text when i want :-/ hence the 5 rating for problem resolution .also ca n't help wondering if xxx reception is part of the problem ? lady was extremly helpful .i have n't had great experiences before , however she went the extra mile to resolve my issue , which inc phoning me back when we got cut off .please pass on my thanks to her very helpful and a nice manor and nothing was a problem . the reason for my ratings is where i would place the level of service for 1 - 10 fantastic service as always .moving to xxxphone 2 years ago was the best move i ever made .totally confident any problems are dealt with quickly and efficiently . good coverage and fair price when compared to others .good polite staff . vodsfone is **** actually really annoyed now due to the timing of last two messages .midnight and 2am is ridiculous , should n't be waking people up answered quick .dealt with efficiently great service reasonable outcome-i was put in touch w/account manager .but l-o-n-g wait & took 2 goes to get thru . 10 good service internet still not working . on q1 because your signal is that bad in my area an has never got any better regardless of what i have been told .q2 your guy never solved the issue but did remind me of a way to solve the issue .q3 all 3 advisers i spoke to ref the issue were more than helpful even though they did n't solve the issue i had but at least i could understand what they were saying unlike the 3 hours i spent on the phone to bt to several people who were based in another country ! ! ! ! ! infomation given was wrong staff member very polite and was as helpful as she could be , even answering further questions unrelated to the original query .the recommended solution did allow my son to access browser but not fb and apps so will be back on phone to yourselves later lol i was dissapointed in how i wad handled and my request was n't even given consideration the reasons for my ratings .i get a phone from xxxphone there is a prblem with it .xxxphone say not our problem you got to ring apple .i got the phone from xxxphone .solved the problem myself .it was a faulty lead .then i am getting silly questionaire texts at 2..16 & 2.31 am .not a happy customer :-( v good service . i did .in each text .you 've just let yourself down with a stupid , machine-driven question .subtract three points from each of my first two responses just felt i was dealt wit really well very happy with excellent call centre service for the past 2 years 8 i have been with xxx 4 approx 15 years and always been treated well as customer the advisor was knowledgeable and knew different options i could do . no after holding for about 5 minutes my problem was not resolved , at one point i was given a telephone number for a dept which was not relevant to my call . .overall ihave phoned approx 6 + times over the last couple of days .i still have no clear answer and have decided that i am going to cancel my contract .firstly as i can get it cheaper with orange and secondly as i am fed up of not getting problems rectified quite quickly . .i pay lots of money each month and expect much better service as i have just be come a single mother of 2 children under the age of 6 i could not pay the bill so the very kind and helpful man sorted it out for me and has given me more time to pay the bill and that has helped me out so much x lady was very helpful and dealt with my problem promptly and pleasantly . i 've always had excellent service from you .very polite and helpful . the service is good and the staff sound as if they are employed in the uk.which helps to speak to and understand what they are saying and explain what u want them to do for you . because i was pleased with the service and the manner and tone of voice of the adviser , very relaxed and friendly i gave the reasons in the answer to the 3rd question .xxx has given me many years of excellent service if i ever have any problems concerning my account . very professional & friendly .dealt with query effectively & quickly . i am very disatisfied with the call charges on my account 10 it 's the second time consequently that i 've been abroad and the roaming has n't worked .your representatives did not do anything to either my phone or account but assured me that it would work next time .why would it work now if it did n't before and they 've done nothing ? because you text me at 1 am and woke me up when have work the next day had been chasing up my enquiry since january 2011 and it has just been resolved . you have provided a good service to me and my questions were answered promptly , i did not have to wait long to speak to somebody and the call was made through 191 which is free to me . rude .unhelpful .when he picked up the phone he sounded non fussed and bored .i ended up terminating the call . ive often felt xxx to be a little disingenuous with what they offer . .things are sometimes not what they seem initially .your xxx person i dealt with yesterday was lovely cheerful helpful and came up with the help i 'd needed . we 're very helpful all very good service , problem sorted efficiently . missold information on last call no i normally use the automated service , so i was n't expecting to be speaking to anyone . .the handler who took my call was very polite n jolly , and processed my request quickly ... just because that my opinion on service i got very good advisor i was not to happy with the overall help and have still not been sorted out nothing completed has promised on previouse call causing repeat call problem resolved quickly & handled very well by the adviser . e verything i asked was delt withby the lady she was vbery helpful good service he answered my questions and didnt rush and was very polite compared to others everytime i call xxxphone i find people very friendly and helpful .i often end up having a chat an a laugh as people so nice .i love xxxphone .any problem or query is always sorted .:-) i found your staff to be polite ,informative , curtious and knowledgeable an asset to your business i have been with t-moile and o2 and xxxphone have been the bes phone company i have been with . . could not offer me anything i have 3 accounts with you it used to be 4 i have been with you for at least 10 years and that did not account for anything i am not buying myself out of my account and going to orange i will also be taking my other 2 accounts there when they have finished i did not feel that my query was taken seriously and there is no scope to investigate further .along with some other shoddy customer service recently when i tried to use the mobile tv service , i am considering moving to another supplier helpful staff that 's more than 3 questions , leave me in peace ! i felt i got slick effective support no ownership of problem .didnt know answer , no interest in helping . helpful and friendly advise provided and no long wait times . everything sorted pleasantly and efficiently bad customer service not helpful and no explanation as to why my claim was unsuccessful and i now have no phone so my contract is getting cancelled in march and movin another provider simon who i spoke to was so helpful waiting to sort phone plan sales person chris helpful nice phone manner i found all the calls i have made are not useful and there is no action has been made to sort out my complain continue to be incorrectly billed since being given special renewal deal by your loyalty department .check notes on my account to see how many times ive tried to get this rectified ! ,andi am still not convinced that my next bill will be correct.xxx have not performed well .next month will see . i was only enquiring about my bill the advisor did that and that was it we have been with xxx for about 15 years and found you very good especially the people on the phone and shops very helpful and kind people and they did n't have strong accents so i could understand what they were saying the ratings i did n't score them yet ,coz r low and i have hight expectaxion from u guys ,i hope u get it right soon . wish yodo well advisor could only say so much ,overall not satisfied with xxx loss of service in last 6wks very helpful and fast service !x verry good an sorted out in notime thank u i do not find the xxx customer advisers that i have spoken to very efficient , consistent or ` on the ball ` to get things done , eg ; changing the date of billing date . the advisor seemed really disinterested and condescending .he just gave the feeling he was really bored and my question was stupid the adviser was really helpful , polite and solved the the problem .he also expend the problem so i understood .p i am overall happy with the service provided . because that 's how i felt . very helpful , quick response the advisor was very abrupt and did n't really answer my questions becaused u helped me thanks have already wasted an hour on the phone and do n't want to waste anymore time . the girl was very polite .the system was fairly easy to use .it was great to talk to a real person . the lady was so polite and helpful she is a credit to xxx ! i 'm waiting for a upgrade as had so much trouble with my blackberry but the customer service i have received has been fine good efficient service satisfied wth xxx query dealt with reasonably efficiently wirh satisfactory outcome . u was no help did n't sound intrested put me on hold far to much and was n't bothered bout keeping me as a custmer i work in retail that was one of the worse custmer service i have ever is with xxx its not the first time i 've been with u 3 years and i think 3 times i 've had a decent helpfull person i still have a week to till my 30 days is up so i mite still canecal .this contract go sum wear else pay bit more get better service the call was answered promptly , the operator was courteous and helpful , and the issue was rapidly resolved to my satisfaction . customer care very unhappy with xxx 's behaviour - i believe you have lied about why the account was blocked and that you were not even justified in blocking the account in the first place . q2 i asked for a paper bill not yet received . the adviser - lee - was very knowledgeable , friendly , and sorted out my query . very satisfied ability to resolve issue brilliant service and quick the person dealing with my problem was clear , direct and very helpful only reason i never scored higher is i 'm waiting to see if all he told me was correct ! incredibly poor service .been unable to receive calls from any network other than xxx so my use has increased .no one at xxx seems to listen or care .absolute disgrace i asked to terminate a account and they didnt do it so now have to pay another months bill for no reason have been with xxx for many years and have always had excellent service . my problem was n't resolved was n't helped with my query . you will shortly be receiving a letter of complaint from me regarding your appalling telephone /webform service over the last 2 weeks not happy with the company applied for nhs discount when i upgraded my phone , never was processed had to sort it all out and now informed it 's gonna take a while to process - it was a well mannered and helpful phone call no problems at all i called on thursday and qued for a while and was then hung up on . good service and polite that 's what i feel the answers deserve always have had xxx and always been happy with the service they provide the assistant was friendly and helpful , hopefully my request will go through first time so that will resolve my query . what ! ! !because you asked all your efforts undone by last stupid question all queries were quickly and correctly dealt with . 10 adviser v ery efficient did exactly what i requested i think the your customer service is pretty good but overall i would n't recommend xxx to other people as i feel your rates are high and you do n't offer extras like orange and o2 overall good and effective service although i had my query resolved eventually it was stressful and took a while and i still have to the xxx shop to resolve the rest of the query your employee was friendly , helpful , knowledgeable & efficient . yes ! i upgraded last year to bb9900 - very poor wifi and phone signal - complained and told `it 's not hardware fault , wait for software update` .update released b4 christmas - no better .trip to xxx shop - `new sim will fix it sir ` - no better .rang `help desk ` ended up in some foreign country and have now lost 2 days work , phone still not here , and every time i ring xxx they are like a bunch of robots ` the system says .. . ` no one has been any help .check the logs !always the same experience - if everything goes ok - xxx collect dd 's from bank - all great .any problems , and xxx are useless !shop is only place where you can get access to good staff !get back to me and prove you really care ! the man i spoke to was very polite and friendly he answered my questions and explained fully what i needed to know thank you my phone has packed up , and i am not happy about having 2 go down to the shop as i have very little time , and that i have 2 go without it for a while without it , good service care . dissatisfied my problem was dealt with promptly and professionally and with minimum fuss .she was friendly and her instructions were easy go follow . the man whom i spoke to was brilliant , dealt the the problem quickly and made sure i got what i needed .solved an ongoing problem i had . on this occasion got through to spk to an advisor very quickly ...they were very helpful they asked for advice from someone else when they were n't sure and talked me through very patiently how to set up on line billing without making me feel stupid ! they were really efficient and sorted my query really quickly which was just great .and i have received the phones i ordered 2 days later in all the time i have been with xxxphone had no problrms snd staff are friendly and listen phone still isnt det up ` ! ! ! ! ! ! ! ! firstly an attentive , cheery tele-sales girl named susan from liverpool that made a situation that what was difficult to me ( not paying my acc on date ) was made easy + very efficiantly passed me on to nicola who also was very comforting + understanding to the ear . i got a friendly advisor who helped me n was understanding because of the services i have been told i would get which i have n't ,my phone arrived about 2weeks late which i ore ordered and paid for and i was supposed to get the money back from ordering it early which i did n't ,also i had a day off work to wait for it more than once and was told that 80pound more would e credited to my account which still has n't ad after a phone call or 5 every month since i was promised this it still has n't happened so am still not satisfied very pleasant xxx representative and he answered all questions very well i have always been a xxx customer and i 'm very happy with the service you provide . the xxx rep i spoke to was very helpfull .acredit to yourselfs the 0 was because nothing got sorted out my tarrif was changed and i was n't even informed and every month my phone bill is always wrong been with xxx for over 10 yrs and never had any problems ,its a great service ! the lady was very nice but i 've had no signal in my home town for several days now and this hasnt been resolved .was told there was no problem .there clearly is . my daughter has travelled to australia - she sent us text to advise us she arrived safely .i replied - she did not receive it - she phoned me - i tried to phone her back - it went straight on to voice mail .i therefore phoned u to try and sort problem on her xxx 07920405942 but you would not help due to data protection .sometimes this attitude is unhelpful and as we have same surname and i am not trying to acess info just find out why she cannot receive texts or phone calls it is very unhelpful and thank goodness for emails !chris rogers mixed review due to mixed service , i have been a loyal xxx customer for many years and always been happy , standards have slipped i feel , hope this will improve . everything answered 1 when my mobile is down due to no signal i have to use landline an 0870 number which costs me .it should be free .i was reportinh a fault . my experiences in 4 months as a xxx customer have been horrendous ( see account notes ) .i only had to make this call die to repeated mistakes by xxx and have little confidence i wo n't be making further calls to get things resolved the call was dealt with efficiently and effectively all explained to the advisor , with instructions to pass on to his manager . my issue was explained very well and quickly so happy with xxx they .always help the reason rated 9.0 because he was very helpful , excellent talk etc. .... call was answered quickly , my query was fully sorted out draught away and full explanation given and the member of staff was nice and friendly . forced a sim card on me + told to cancel by certain date but when rang to do that told had to give 30 days notice !bills continue to go up without reason + never know where i am upto with them ! the call was answered promptly and professionally and all my concerns were quickly addressed . advisor was very helpful , understanding & dealt with my query straight away .thank you to her because the man was very polite and helpful , that is very rare these days . my other phone is *still* cut off due to some monumental balls-up on account change & remains so my querie was resolved adequately .the person i spoke to , frequently did not fully explain what she was talking about . service was efficient and adviser very personable .i felt that my custom was valued and i was treated like an individual - not always the case when dealling with large service companies . call me if u want to know confidential great service - but no resolve to my upgrade problem .enterprise activation should n't be on my new blackberry bold .therefore i cannot receive emails and thus continue to use my old phone .i feel the service team do n't know how to reset my phone it should n't be set up as as a business phone .do i need a new one ? they were helpful , kind , and knew exactly what they were talking about above all because i have a large bill every month they are always willing to help me that bit more so thank you xxx overall the service i received was good and helped me in what i rang for because not 100 % happy with enquiry into why bill was so expensive ... good efficient service the call solved my problem promptly but i was n't sure why i have a different pin for voicemail ( 121 ) and to contact you ( 191 ) .it seems daft .thanks anyway . **** off the attitude of your employees 10 . lady who handled my call was very helpful .explained everything clearly .excellent . was a bit annoyed that i could nt collect phones from a store but am being charged for delivery the person i spoke to explained things to me , i understood what he was saying , although he didnt really seem to want to help me further .i wasnt happy with the out come of the phone .i will be leaving xxx when my contract has ended .i will also inform people what the service is like i have been with xxx for a long time and i have never had any problems i listen to others who jump from contract to contract and they are never happy so i do n't see a need to change kind regards john murdoch : ) the reason why i phoned has n't been solved , problem still persist , so am looking at joining other network unresolved , could receive but not send emails when in spain the gent 1st then the lady were very professional , very helpful and really friendly - easy to get on with .a big thank you to all you great staff the customer service rep was rude insulting and patronising .it is the second time i have spoke with the individual .i spoke with a second rep who took my complaint and assured me it would be passed to the manager who would contact me within 24 hours .i still have not received a call .this kind of service is completely unacceptable and i want this complaint dealt with properly otherwise i will be looking to leave xxx . the women i spoke to was very helpful and had a good phone manner the ratings have been seriously affected by texting me at 12:27am and 2:07am thanks for disturbing a sick mans sleep the advisor was very helpful but problem should n't have arisen in the 1st place .waiting 2 c if refund is forthcoming ! just find the staff always very helpful he resolved my issue , the service leading up to this call was terrible however he managed to resolve my issue promptly because although the problem i had could not be instantly fixed she was helpful and friendly and had offered more than one solution .i 've never had any problem with xxx and find them to be the best network with the best staff 10 the staff service was great and very helpful as it always has when it has been needed . xxx should communicate more with eachother ! the first advisor i spoke to didnt know what they were talking about , the second we got cut off due to bad reception but the 3rd advisor answered my question and was very helpful .i should have got the correct answer the first time though . very polite and very help full , was given wrong information and had to call three times from overseas ! it was very professional and courtesy no call was dealt with quickly as professionally !i spoke with jordan who was patient and clear throughout our conversation and he provide and excellent service , he is a credit to your company ! because i'am totally happy and satisfied with the adviser . i used to work for xxx and the advisor was very helpful found out what i needed to know quickly and easily ferris the customer care assistant was courteous and took time to understand my query . xxx is good price would recommend , i would of like to of cut off straight away n payed rest off so a 6 as having to wait till feb , fone service got through straight away women was helpful . can't use phone a lot .no single . because they are always helpful i have no issues with xxx , i am quite happy with this company service ! i have had months of problems with xxx and billing and candace was amazing .very helpful and professional and even text me the full conversation points after !she is the main reason i am not leaving xxx adviser was polite and tried to help , but the fact is nothing was solve and it was n't her fault .finally ,texting survey at 2 in the morning really is n't the greatest idea ! ive rang several times and each time been told something different about the problem .i was sent a pay as you go sim instead of a contract one .ive been without a phone for three days .my daughter is disabled and i need my phone 24/7 . .the last guy i spoke to was really helpful and thats why i gave him 10 . . every went how wanted ..except was told wrong price na every problem that av had has always bn dealt with within 10mins of me foning vodfone .superbthanks ! ! ! he was very helpful spend tens of thousands of pounds with xxx over 10 years .just tried to upgrade phone and been offered a much worse deal than i have now .apparently there is `nothing you can do ` .poor and unacceptable .it seems you want me to leave .i shall being doing so at end of contract in months time .i assume nothing will happen because of this .insenstive , poor service in last few years . stop this now ! ! ! ! i waited to b transferred and the call was terminated i then had no answer to my questions and had wasted my money making the call yes ur sales men nature is good and gave advice to me which is i want and i satisfied from him got passed through too many agents to eventually resolve . tom the manager at warrington call centre has no customer service skills if its good then it 's a good because i phoned up xxx and i spoke 2 some1 who did 'by understand me ! i had tried to use your email system to alter my contract but , when i submitted the email i had a message that the system was not available .i phoned to make the alteration and was told that this could not be done by phone and that i should email you ! ! what a waste of time .why do n't you change your rules so that changes can be made by phone ?alternatively , you need a more robust email system . operater disconnected me fast service compared to the shop service .it would be better if both provide similar fast service and not depending on the tele-customer service michael is one of the most patient people ive met . 2nd one should have scored more around 8 not 4 sorry read scoring wrong very helpful , kept me inforrmed of what was happening without being gushy or syrupy . edminutes waiting on line for attention .passed from person to person without proper inter departmental briefing , promised delivery of new phone not made nor any information as to why or when it would be delivered .adviser did his best but order system had broken down . you were unable to help me .i wanted my business partners phone put onto my account .we had both given permission over the phone separately , but were told we had to be together to give permission and for it to be set up . you said 3 questions ...this will be the 4th . friendly , knowledgeable and all problems solved efficiently when being instructed on what to do , it was never explained why , i got put onto somone else and i did n't know why and i didnt really feel like my problem was being solved i was just getting told to do things which i didnt understand the reason for , it just left me feeling confused all the staff i spoke with we 're very nice and very helpful servise was too poor and she didnt want to know what i wanted let down too many times because one lady was really really helpful but then most of the advisers were n't ever 100percent sure on anything because the only thing that was wrong was that i explained what was wrong & then got passed to someone else & had to explain it all again , but the problem was solved service and clarity i was not informed on time for unusual usage of my account and i was overcharged . there seemed to be confusion over whether as a business user i could upgrade early and if i could do it in store and collect the phone or order over the phone .when i was advised it had to be over the phone the delivery date was set for the ninth but the phone was sent on the 6th - when i was not even in the uk .now i have to rearrange when they should really have allowed me to collect in the shop to avoid this error .wht ca n't business users have the same options as others ?the staff in t5 were helpful but ultimately i had to get the information over the phone after queuing for 40 minutes .but i felt it was a fault with the procedure not ant particular person in customer service who i must say were helpful which is why i scored 7/8 for them . i am very grieved that i was mis sold a product when i went on my new contract and i spoke t natellie who advised me that u do not send terms and conditions out with a new contract u have t go on the web or into a branch i didnt register on the web until jan 2012 i took my contract out last may why was i not told then about terms and conditions must be obtained via the web etc also i rang back later when i had found some terms and conditions and when i explained that my query about my time me calls was not on the man put the phone down and if it was accidental he never rang back i have never been treated like that before if u wish t speak t me i would welcome it excellent service easy to discuss the problem with the adviser , polite , solved matter swiftly trying to change from one business ac to another impossible with computer instruction , i want printouts please ? ? ? u r useless rapid and efficient response very unhelpful when trying to upgrade and various mistakes made by xxxphone when upgrading .no offers made to represent my 3 year loyalty to xxxphpne like other companys have made to friends .also after trying to sort out the problems for 30 mins on the phone given a next day call back which i am still waiting for the lady who dealt with me wa patient , helpful , kind , well mannered & made the whole experience a pleasure & out of all the call centre agents i have ever spoke to from utilities companys to mobile phone agents , she was head & shoulders above them all . i 'm very happy customer : ) 100 % answered all my queries . it was mainly because the last 2 people i spoke to messed me around and also xxx have bad signal strength compared to others . yep , sodding well texting them to me at 12:30am then 2:30am , waking me up not once but twice !what sort of **** system do you have that ca n't realise that people do n't want to receive texts in the middle of the sodding night ?do it again and i 'll raise a formal complaint guy had nice attitude see answers to questions you text at 12.45 am but if i needed you at that hour you are closed ?you have charged me for a manufacturer fault on a phone when i got the phone it never looked new and was difficult to charge and then it completly give up i will be taking my contracts elsewhere when they are up but the person i spoke to was excellent james his name 2 i rate it like this as i am very happy and positive of the out come that followed our call my problem is now sorted thank you a friendly professional member of staff , very helpful advisor was n't upbeat tone and pace fine could have sounded more interested and engaged customer more maybe communication training needed or agent just having a bad day as we all do helpful and good not given enough info about the problem and time when it was going to be sorted sorted quickly and easily , stated all relevant information clearly . that 's what i felt as satisfactory scores for each question asked helpful and well informed . no passed around between different people , all saying i did n't have the right account number !they were n't aware of the xxx business unit with whom i have the contract for microsims . could not understand indian lady on phone not very helpfull whilst getting an upgrade was misled on info , so called regarding this n felt unvalued as a long time customer - not happy . the advizers were very patient and explaind everything in detail and i was given an excellant deal on a contract . it 's 02.15 in the morning why the **** are you texting me at this time in the morning .fuck your ratings i was pleased that all my questions were answered to my satisfaction need to see what the outcome of the call is .also on the call i had to go through the problem again even though it is written in the notes . i am due an upgrade today , and simply rang to see what my options are !however was told i 'm not due an upgrade , the stores teams and the automated service are all wrong !was n't given any apology for this , the person i spoke to was simply rude and not interested in helping me at all and his customer service are non existant ! !after a good few years with xxxphone and certainly the last couple of years of paying at least 50 pounds a month on my current contract i would expect to be looked after and valued as a customer ! ! as a long term exisiting customer u cant provide me with what i asked for even though it was done previously good service just not stellar advisor very good and attentive but i understand she is governed by procedure .although money compensated for phone it is just very inconvenient and as fault is nothing caused by maybe an early upgrade would have been more satisfactory considering i am long standing customer etc thanks 0 7 because it took three calls 7 emails two trips to store since dec 16th to try and upgrade to the galaxy nexus which is still out of stock ! ! ! absolutely furious - seriously considering moving to another provider !they way i have been spoke to by xxx store members is disgraceful specifically vik in aberdeen union st and sebastian in aberdeen bob accord !shocking service happy with the way call was handled & effort the operator went to , to make sure it was dealt with . you have not resolved the problem , just moved it on for another day and long drawn out phone calls . the overall poor rating was because i had a bad customer experience talking to several advisors who all told me different things wasting a significant amount of my time .the last advisor however resolved the situation to my satisfaction .but it was a very bad experience and i shall be writing a formal complaint . i has to hold for a long time before i could speak to someone .but once i was connected i received excellent service . gii i was very happy after the fone call about my enquiry .thank you x adviser was fine phone i was ringing about would not do what i wanted it to do never had a problem in 16 years ! because this is an ongoing problem for8 weeks that is still not resolved despite the fact that you have agreed the fault is yours and finds will be repaid .we are still without a full service and are blighted . xxxphone have been very good with us if it had been another company we wouldnt of had a phone still and they are always so helpful the adviser was very polite & helpful .i was very satisfied at the end of our conversation . lovely lady sorted my life out over the phone .quickly and efficiently . very efficent the young man who dealt with my query was polite friendly and ended by saying have a nice day .of which he had a bad cold but still put in the effort how nice . what for ?it would n't do anything anyway ! ive been with xxx for many years and haue been satisfied with my service not happy with ur 3g coverage prompt polite and sorted the problem i called to stop a bundle and the adviser arranged what i asked for . yes i have been unsuccessfully trying to transfer this account in my own name since nov 2011 . 6 i have not had signal at all 4 3 or 4 mths where im working and i rang and complained b4 2 no avail , i rang again 2 complain and was offered money off and divert my calls 2 another mobile fone , once i have purchased another fone it wil b cheaper 4 me and i wont lose the calls = result , very helpful all my queries were answered quickly in a friendly professional manner .: ) wen i foned bout my bill 1 person told me 1 thing and i ad 2 ring back only 2b told sumthin else all staff shud b able 2 answer correctly no just did as i asked because you tex me at 1am in the morning ! ! ! ! was knowledgable and much more helpful than when i phoned before . he tried all he could and was pleasant but could n't resolve issues . good customer service queries resolved calm , respectful , knew what she had to do and did it quickly simply put my query was dealt with swiftly the advisor demonstrated empathy and professionalism .however i rated recommending xxx to friends slightly lower as the price plans are higher than other providers and rewarding customer loyalty does n't appear to be a priority did n't get all answers and my concern about the iphone was just dismissed very impressed with the manner in which your adviser tried to deal with my issue that 's what i thought took hours to get phone turned back on internetnot till this morning very satisfied 10 plus helpful and pleasant , answered all my questions properly and was n't kept on hold for ages . problem is still not resolved very good service and pleasant manner would recommend xxx with the proviso that it 's expensive if you exceed contract parameters .i did not have total confidence that my useage has been analysed and the best option proposed .the adviser was courteous and pleasant bit i felt she could have instilled more confidence that the best option was selected . a very good mannered and responsive rep my question was answered quickly and very friendly and politely got what i wanted eventually but took 2 phone transfers along the way good customer service i talked to 2 scottish chaps who listened and then resolved my issue .it was enquiry about payg phone i also have .great result can now use some free minutes when visiting elderly mum next week .great to talk to people in uk .thanks just thought your advisor was very helpful and solved my query without question there is no advice given how can i get best of my plan .nothing been .offeredbeing existing.customerfelt like they are not bothered if we leave . i been with xxx avery long time found network and service very good but i 'm having trouble with my i phone . good service in the xxx store in stockport from claire and reasonable service from customer services on 191 : rodney moores i had a massive bill for internet usage in the usa but i was on the airport wifi and when i phoned to query it they said i had to go into a branch which is not convenient and i only got 3 texts about how much was to be charged and i do n't think i should 've been charged any of it and saying i had to go a store and the nearest ones are 15 miles away and i work all week and weekends that is not good customer service .you are a phone company and should be able to deal with things over the phone and should have records of what texts you have sent me i should n't have to show someone because she answered all my questions directly , clearly and succinctly 10 unhappy that xxx were so slow to provide a credit note on a business account - and do not have copies if these online .this was following a serious complaint about bad service .you really got it wrong here ! the advisor was helpful and sorted out my problem which one ?i spoke to 7 ! .......0 10 problem not resolved by phone and had to make 2 trips to shop .shop staff very good and eventually sorted the problem neaver had any problems with service or staff my questions were answered to my satisfaction in an intelligent & satisfactory manner & in a friendly fashion . very quick and easy to upgrade to the new iphone received it in a couple of days and took just a quick call to activate my sim not sure if my problem has been resolved properly yet and no one is perfect ! the scores were based on a few calls over a few months , if it was for the first calls i would of given 2. do u send me a prize for doing this or just reduce the hideously high bills u send me ? was satisfied with the way my enquiry was dealt with frustrating start as progress was dependent on a pin no .but i have several pin no 's for xxx and non seemed to work .i had to push to find a solution to this problem , after which all problems resolved . she gave me satisfaction all my q i please with her thanks because somebody should have rang me back regarding overcharging my account very helpful and understanding person that i spoke with questions answered wanted to terminate contract .was doing it online , think she could have talked me through it while i was on the phone to her .in retrospect the email i sent did omit acc number , but i only saw that after i had sent it . very helpful bloke .solved my problem instantly and explained exactly what i needed to know .refreshing to have a conversation with someone who understands me . no the man was very help full i got offered a better deal that met all my business needs .the xxx guy on the other end of the phone made me feel as if he had my best interests at heart and genuinely wanted to find the best deal . the ratings of 10out10 was given because the member of staff that dealt with my call was clear , polite and listened a rare achievemu in the current working climate many thanks i felt that james think was his name was polite efficient and handled my enquiry excellently . 10 no the network signal is likely to be improved .in 2012 gprs and edge are rubbish as always the operator understood the issues and resolved them on the spot . good service and my issue was resolved .website was not taking my emails so had to phone . service was good some times ur **** some times ur ok xxx have always given me excellent service overall xxxphone is always ready to listen and help . we had an issue which has taken longer than needed to be resolved . i always stuck with xxx , 2 i was told i was due an upgrade in jan 12 due to trouble i had with this phone now its july 12 , 3 always find the staff help full when i go in store no because the lady i spoke to went out of her way to help me save money on my expensive phone bill answered my query in a friendly , knowledgable and polite way because i was very satisfied with the service i received .however as i 've receivdd this at 02:14 which woke me up ; i think i 've changed my view to a 1 for all of my prdvious ansswers . because the bloke who dealt with my call was very helpful cheerful and polite because my issue was resolved there and then which was great but i do n't think i caught your call handler at her best ! ! ! very happy with xxx and the service i received !thank you . adviser good .shocking that xxx took my money knowing that i 'm not roaming with data since nov.cost lots of money - very poor an unhelpful sales assistant i think its a very good service good service main reason for lower scores on qs 1&2 is that i find your website impenetrable .it 's too busy , with too much emphasis on upselling .also , i 've 3 numbers over 2 accounts and found it nearly impossible to access online the one i wanted .your operator was vy friendly & helpful - though all i asked him to do was delete all my logins so i could start again .it remains to be seen whether i 'll be able to create a single login for 3 numbers , one of which is payg and the other 2 monthly dds .... you asked me to do ! just very pleased with the service very helpfull and polite so much better than 3! ! not confident of a resolution .after confirming cancellation of my phone insurance and the amount to be debited on 21st december , the full cost was still taken from my bank .waiting to see if it will be credited in 3-5 days as confirmed ! ! very happy with the service i was provided .polite , swift and efficient . it got sorted finally ' he was very informative and resolved my issues cos i 've been with u for years and am very happy with service . caise it was good serive ive been with xxx for years and within my house have 5 mobiles all on xxx .i never get a problem , and if i have a query , your customer service advisors always sort it quickly for me .they are always pleasant , friendly and courteous .would def recommend you every time ! ! excellent service and accommodating all requests ok my experience with your member of staff was very good .can you tell me why i recieved my final question at 12.43am in the middle of the night waking me up !not happy ! very satisfied , nothing to complain about rang up did n't wait long & my problem was solved in about 5-10 mins the person i spoke to gave me good advice which i will act upon the . guy i spoke to was very helpful and resolved my problem at once . dealt with quickly & proffessionally . no no thanx advisors generally good or very good .xxx web site not so good - i have not been able to view bill detail online for about 6 weeks despite several calls ! not happy with xxx .had many issues with them .have canceled 2 contracts this yr .and they will be losing my final contract to another company when it runs out . the girl sorted my delivery date out and my query !she was direct well spoken and polite a credit to xxx i never have any problems with yourstaff they are always fantastic to the end thanks and well done i got everything i needed quickly and pleasantly good efficient service .friendly . firstly and lastly the call was swiftly answered and the call taker was efficiently and friendly and the return pack arrived next day .spot on .q 2 is neutral as the issue i not yet resolved so satisfaction level cannot be measured yet ! this is typical of the service .you know you will not ask only 3 questions .how can you say you only ask 3 questions when you know it is not true ? i am disgusted at the level of customer service i have recieved from xxx and when i rang yesterday i was hoping i could clear the situation up once and for all with the advisor but i didnt and the saga continues . overall very efficient the girl was hesistant to do anything on the phone and suggested i go bck to the store i bought the phone from .was only through severe pushing did are actualy action the reason i called . no you said 3 questions precise and clear answers . my signal is terrible i kept getting passed from one department to the other. i got cut off so many times and at the end of it all i am still with the same problem my pay as you go phone does n't work the representative i spoke to was extremely polite and helpful . i asked for the sort code to pay my bill not just the amount to be paid also it would of been nice to of been offered a replacement paper bill to explain the ammount owed as i dont do the internet good service the reason i gave these good rating is due to the fact , the advisor i spoke to who barbra , resolved the issue straight away and did n't take long , where all the other adivsors i spoke to did n't bother n just kept passing me on to other people just happy with service for last 10th years the colleague was knowledgeable about the service .ensured he validated my understanding of the billing . he was also prompt polite and professional .something you do n't always get today . i run a call centre and would have him on my team . i spoke to a polite , helpful person who promised to call me back because it was taking a while to resolve my problem .she called back when she said that she would , and resolved the issue . coz i hate being with xxx attentive , courteous , knowledgeable , and extremely helpful .if only all companies had such pleasant staff .thank you firstly if you could upgrade your phone more often xxx would be perfect... i would willingly stay with vphone i have tried to contact your buyback team to see what options i have ?? ? ? always polite when problems have arisen vphone sorted them quickly without fuss:-) the nest network i felt that my view was ignored for my 0 rating was because i was put on hold for 10 minutes for the department dealing with refunds then got and automated message saying you were closed and cut off i wanted to order a new sim and change address , both were done with no hassle , polite and cheerful .only complaint would be that it took a while for me to actually get to speak to an operator in the first place . overall happy with information and advisor but it was to resolve a situation by xxx that should not have happened in the first place . stll have to call back re the query when on a land line so that we can resolve the issue .the people i have talked to are all very helpful.thankyou 1 . happy with the experience 2.not very happy it takes 2 weeks to return money on a overpayment .3. hence overall score the company employs sharp practice .it also offers appalling service and price plans that penalise good customers -not reward them .1.i have cancelled numbers repeatedly on my account , by writing , through the internet portal that does not work !and by email that bounces - no one has an email address - how convenient .the process to cancel is purposefully opaque and difficult - just have a simple email on the home pagethat works !not formfilling thy falls over and there is no record that anything has been sent .2. for a period - a number of months calls were frequently dropped due to capacity issues .i was not receiving a service , it 's difficult to run a business like this .i complained repeatedly - it was not a signal strenght issue .i was told i was making it up .yet finally you announce publically - infrastructure improvements asa draw to you customers that woul eliminate the problems i wastold i was making up.3.ittook twenty minutes on hold to find a feneric email address that did not work .4 .it was not possible to escalate to a manager - when told someone would call back they never did5 .credits to my account for these multiple **** ups that were apparently being applied never were .6 .when i asked for a price breakdown first i was told it was not possible - when i explained it was the agent put me on hold then dropped the call .7.my instruction has still not been carried out to cancel specific numbers .8.i did this q and a thing months ago - yet the response was innefective-as describe above .9 .in summary there is not a worse customer service proposition and company ethic where it makes it so difficult for the customer . not happy with you cutting my phons off i 'm happy with the service ,could n't have been better because he was good . generaly unhappy with xxx 4 not offering the best tarrif . . . . problem not solved the operator was funny caring and polite all my queries were dealt with and the lady on the phone was very polite and helpful i found the woman easy to understand and very helpful , also willing to give me more help and info than she needed too the result of the call is still unknown i needed to alter my xxx plan i called to advise that i was now unemployed i requested a review of my current calling plans with a view to reducing monthly costs i was advised that you could offer no help . the lady who answered our questions provided very good support and also very clear understanding of our concerns .many thanks . the lady was very helpful , pleasant and friendly and took time to listen and my problems out competent staff , never place on hold for long , excellent english spoken and very efficient .no customer likes call centres but that was a good one . please see my letter of complaint plus do n't appreciate these stupid survey texts coming through at 2am ! ! ! because you kept me holding , never answered and then cut me off after 5mins because my cal was dealt with quickly , efficiently and courtiously .thank you 10 i m not happy with your service lady who dealt with my queries was very helpful , pleasant and resolved my issues with ease . i amnot happy i was fully satisfied with the phone call very happy with fast polite service , and my problem was sorted extremely professionally thank you no the service was ok but do n't feel all my questions were answered the representative said he would have to transfer me to another department and in so doing cut me off .i still do n't know what 's happened to the phone that we were supposed to receive on 3rd january your signal is far too intermittent and very often non-existent ! ! he solved my problem which was driving me mad call resolved quickly the lady that handled my call was excellent .please note i would score the call system 1 as its too difficult to get through to an advisor . call handler was polite and courteous but slightly vague on answering my question i like the network but you are let down by shop staff who force free sim cards onto people which are then difficult to cancel as emails are ignored , also they add extras on which they make you think are free until you realise you are being charged later down the line .the lady i spoke to was understanding and quick to rectify the situation , i was impressed with the way she dealt with my call . 1 it 2am when ur asking me excellent 10 no problem was sorted and all seems to be working now advisor listened , explained and resolved query positively- but only gave 8 as mannerism could be improved slightly . you ask me for them i was just happy with everything i rated high because the help provided was of high quality . 0 i would like to commend the adviser i had .....he made a difficult process very easy and was very helpful ,friendly and patient and made me feel at ease . i do n't remember his name but i was the customer at about 5.30pm to 6pm on 5/1/12 ttrying to get a p.a.c .codefor my mum and get her phone up and running again ......which he did very smoothly . not only is he an excellent representative for vodophone but he sets a fine example in customer service and because of this i would recommend vodophone.to anyone .please pass this on to him !! ! ! ! not enough contact & delays in getting in touch with customers until it 's to late ! good service n polite staff pleased with response to problem of no mms .unhappy that my account was not correct to start with ie mms not added . polite and helpful always had good service from xxx that 's why i 've stayed for more than 16 years ! service was dire , my question still unanswered have been a customer of xxx for years but loyalty does n't count iphone just out of warranty but person on other end of phone reading off script no offer of help .never mind 5/6 nth left on contract if not sorted wii move account unhappy customer ! unable to deal with request or provide answer to question .unhelpful . been with xxx since 2002 and will have it no other way ! was very pleased with the call all round yes very happy with how call was dealt with i always receive a good service from xxx good service , but only required because your website was not fully operational -- so that 's why i knocked couple of points off i feel the services could have explained i would n't have all of the minute i paid for the first month and i 'm still paying more than i should that month so i would like more minutes made up the first month .i still do n't know how many i have so it 's not right and the message on 191 are giving me incorrect information 10 my problem was not resolved - however i do think the youngest who assisted me , hazel , was very good . the chap that answered was very pleasant and polite ,he helped and dealt with problem .nice to have english person on other end that i could understand . because i understood and was very helpful very helpful and customer focused just so glad to get it sorted out after weeks of trying 2 sort it myself thanx because my phone is broke a week and im stil no further forward with a replacement or repair jus vry happy always vry polite and resolve my problems rating based on conversation the members of strewth i spoke to were very friendly , made me laugh and felt with my enquiry well .i was pleased and it was a pleasant experience morning babe .? ? ? ? todays reps do n't make you feel a customer rather an item waiting for another caller to attend too. , call handler had all the information available re the account and was very clear spoken which made the experience much easier .she acted on the request and was able to sort things there and then .i had however spent considerable time searching for the right no which did not appear anywhere on the bill , so perhaps this should be more prominent in your correspondence helpful the customer service advisor was very nice , polite and helpful , but my query is still outstanding . the first part of call was dealt with very efficiently with the advisors understanding the issue very quickly .then transfer to another individual who picked up issue very quickly , resolved it and gave clear instructions as to what to do next .the second part relating to a replacement by xxx of another blackberry for my daughter was not as good as you have left problem with me and i need to go out and find a replacement battery cover to match the purple blackberry you have sent me as a replacement or again spend another whole day ensuring someone is at home and reset a new blackberry again .frankly not impressive your mistake but you expect me to fix and give me the aggravation .regards mark ling very good quick service .operator very helpful , problem resolved quickly . person very polite and helpful and easy to understand .answered questions and resolved problems quickly . phone was answered straight away , the operator helped with the problem and a new phone is on its way .all sorted in a day .thank you xxx girl i spoke with was polite and knew what she was talking about .made a refreshing change from prior calls . xxx staff have done the best 4 me every time i ring or call in the shop.thankyou rang up and spoke to a lady .she told me to get the answer to my question on youtube .i could n't find it so i rang xxxphone again .this time a man answered and put me straight through to the technical team who told me what i wanted to know .why could n't the lady do that in the first place , it would have saved me a lot of time no because i was very happy with your advisor who dealt with my questions could not get a resolution .just told to look on handset website . not really happy about paying out of my **** for my bill but what can you do .i know the guy who spoke to me and hes a good man .i know your reading this dude , hope you had a good christmas .ooossshhh ( .) ( .) ) .( well handled good service have been trying for nearly 2 weeks to get an unlock code for my old phone which i gave to my daughter for xmas .have not been helped .the adviser i spoke to last gave no help or advice as to how i can resolve this ! good service and solved my problem problem resolved quick and effectively ! no i got exactly what i wanted and the rep was friendly and helpful . because i have had untold problems nothing ever gets sorted ! ! good service when i phoned not sure why you did not collect the payment by dd the woman i spoke to was very good i have received a faulty phone an it 6 months on with no end of exchanging it , if i could get out of my contract i would , my bills are realy high an have never felt so let down with customer services because your staff on the phone do n't listen to what we tell them and do n't care what problems you have got with your phone because you have got my money took 102 pound out of my account you should not have no satisfied i was because i was offered a deal by one member of the sales team who then passed me on to the upgrade team who refused to honour the deal because of technicalities brilliant service , extremely pleased i was informed that the problem was resolved . i called xxx because they sent me a letter saying ` sorry your leaving` .in actual fact i 'm not leaving but just terminating a broadband dongle account .the ` standard ` letter you sent me is therefore incorrect & i needed to speak with someone to verify my wishes .your operative helpfully did that but you still need to stop producing standard letters that are misleading very happy well handled , quick decision , usually xxx .keep you on the .phone for ages , this was quick and efficient quick helpful response , and the operator was able to resolve all of the issues without putting me on hold or passing me onto anyone else . operator was very helpful but unfortunately what i had asked for was n't possible ( to restore a voicemail message accidentally deleted ) .very kind and understanding . guy was pleasant and helpful but there are some issues with my iphone that still need resolving very plight and help full everything is polite and welcoming because iv been with you a long time now and the servise as gone down hill there has n't been no help for been loyal with you fir all these years and was sold insurance with not the full details until now my questions were answered , the lady i spoke to was very nice & took time to listen to me awsome cs x dealt with problem thanks disappointed that the online access to my account is not resolved .last time i called i was n't informed that there was a problem with it .would have been useful to have a message on the website stating that my account was not working and that paper statements could be requested . friendly and very helpful i have called you on several occasions to sort out an issue with my sure signal box and have been fobbed off or hung up on each time .i will be taking my three numbers and moving to another provider unless this issue is sorted without delay excellent fast service we got the answer we were looking for straight away and wea were not made to hold on too long this time no just being honest i have problem with signal in home .i ca n't make calls .this problem is long time .i 'm not happy from xxx because in my post code e17 lot so people do n't have proper network signal but xxx not fix that . just the way i saw it service was good and employee polite and helpful ! the service and helpfulness of staff was fantastic . based on my last contact with xxx i gave the most accurate ratings i believed to be true .however in the past i have struggled to sort things out with xxx , and this has n't been taken into account . the customer service was very good and professional i was left listening to music for c.12-15 minutes without speaking to any one person ...a bit like now ! 10 1 .it did not appear that our point was taken in , listened to and resolved appropriately .2. customer service and satisfaction did not seem a priority .3. reluctance to try and help by doing something different and helping us . 4 . overall , looking forward to end of contract if get treated like that .very disappointed with xxx at the moment not happy that my pac code expired before it was swapped over the enquiry was made and the person dealing with it seemed unsure of what to do then told me i could n't add a particular extra onto my package but i 'm sure she is wrong because i was given different information by another operative recently no i think your service is discraceful , over the past few months i know so many people who have had problems and have had to make ( sorry ... tried to make ) complaints about your company and the service you so call provide ! ! !the amount of times you promise call backs and they never occur still amazes me , infact it 's a joke ! ! ! my partner contacted you for a simple answer and was spoken to extremely rudely ... this is so not acceptable considering the amount of money you charge for your services i hope the girl katrina who he spoke with is treated and spoken to in the same manor as she spoke to my partner !i will not be recommending xxxphone in future and look forward to cancelling my contract with in the near future . advisor seemed rushed & impatient .try to be more friendly and upbeat .also she did n't understand at first what i was talking about . i did in q 's 2 the advisor was much better than the shop who despite my phone having insurance refused to send it off . a good service i was very happy with the service i received . they were swift , friendly and answered my questions fully problem was solved quickly and politely very straight forward to do and easy to talk to advisor . because they told me what to do very helpful young lady ,sorted out all my problems . cause u asked ! ! !:-) i am waiting for a call back this morning from a supervisor who is aware of a conversation i had with one of his colleagues which ended in her hanging up on myself .i was not happy with the way she was dealing with my queries and the way she interrupted me while i was talking ,raising her voice towards me .also the smug attitude she had on the phone with me at one point .i was disgusted .whilei was on the phone to this lady called caitlin from warrington call centre i asked my partner to call off my other contract phone i have with yourselves and ask to speak to a supervisor .we got through to a lady called michelle in the same call centre she then found out who i was talking to and told the supervisor ,which unfortunately ca n't remember his name .michelle then went on to say he was aware of the conversation and they knew who i was talking to and said she should never have been like that toward me and never should have disconnected the phone call and michelle apologised .then told me i would receive a call back this morning as the supervisor was packed up for the day and computer was shut down .i would have liked the situation resolved and spoke to the supervisor last night instead of today .iam waiting for his call ! the adviser was helpful however i 've been let down by your advisers in the past as they did n't do what i called them for person that handled my call was very professional , knowledgeable and capable to answer my questions in full in a swift and efficient manner .regards i like xxx : ) 10 person very nice but very disappointed nothing was / could be done am satisfied thanks for help 5 the bloke i spoke to was very polite and helpful x did n't call me back when he said would , but he was very helpful , he even laughed , when he asked how he could help , i said change the contract to 02 , xxx has been problem all the time , with network problems , handset problems , incorrect billing , incorrect billing between work phone 02 was trouble free but it was a lot better than this we have 5 phones at the minute 3 of .which have handset problems , competent staff systems work extremely frustrated .given conflicting and inaccurate information and spent hours on the phone .have been with xxx many years but will definitely change when contract runs out .very nice advisors but they were wrong . people on the phone very helpful .xxx itself not very good in terms of price .better elsewhere . no help at all as usual ! ! can't wait to swap to t mobile ! reason for my rating is i find xxx very helpful poor quality of items .need to replace sim card in my usb dongle after only just replacing sim in my iphone .disappointed after being a customer for well over 10 years ! good friendly staff im with xxx for quite a wile now and i lost my job last so i rang sky tv and xxx to see if there is anything they could do to help me .sky helped cut my bill by 50 % for 6 months and xxx just dismissed it and told me that i 'm in a contract until july and that 's it .needless to say once july comes i will be leaving xxx the advisor was very polite and helpful , but on this accasion we could not fully resolve our query , we need to visit store . firstly the sim wasnt activated on the new phone and it didnt av clear instructions that we had to call xxx .then the first helper started to activate new iphone whilst we were calling from the old sim so i got cut off then had to use someone eles phone to call u bacjk because the service was good from the advisor .she helped in a timely manor . i felt all was delt with very well polite operator but did not fully understand or resolve my query although she felt she did .very courteous never paid my actual supposed rate yet always been charged more !misleading sales and i will not be continuing my service upon cease contract ! he handled my query professionally & promptly good service and loads of help friendly and well informed advice .he knew all about the products and services helpful and friendly very pleasant and helpful girl took the call - so nice to speak to someone local ! inconsistent answers .had to telephone a number of times with same query because i was very impressed with the way that the advisor handled my new security instructions .and i was happy to know that they were working 4 times i have had to call to remove a 'purchases item ' from my bill and it never got done ! having been a xxxphone customer for 20 years i have been let down time and time again you have continually divulged information on my account despite assurances and promises that it was not possible ,you have allowed internet access when i had banned it and generally provided a terrible standard of service , i want to end my contract with you but this is not possible , i want to go to another provider for a new number and a new phone so i cannot be spied on ! you could n't sort my problem out efficient friendly service unhappy with advice given. . was able to resolve the problem by talking to family member .this ultimately saved me a lot of money howard was helpful , pleasant and knowlegable the girl on the phone was polite ,helpful and knowledgable .shegave excellent customer service and represented xxx well .howeveri would have liked the 08 charges to be removed completely off my bill as my bill is very expensive and my previous provider would have done . i 've been misinformed about changing my number by advisors in store , and the phone , and it took 3 departments to finally say i was unable to change my number despite previously being told this very efficient service bad rating down to no network coverage ! ! because that much hassle trying to upgrade when i have been with u for 12 years so i 'm leaving i tried to do internet first when that did not work i phoned and they where very helpful while i tried again and i was grateful they where so nice i found the person answring .the infrmation i need . 4 calls no satisfaction ,2 calls 2today both times got cut off after explaining no one called back .fed up it was a simple question and i had a quick and simple answer i put in the wrong rating for q2 , the problem has n't bn resolved and now have to phone bk .we were supposed to have bn sent a password but the advisor has n't sent it . terrible customer service also no account of any conversations regarding landline number allocation also the adviser from one net put through to a dept that she knew had closed useless device regrett going with xxx phone wil use t mobile next time also business direct useless was very pleased with my service off that advisor try to get a new agreement upgrade my phone over internet but your system wont accept the two different codes you text to me so had to phone .trying to get to talk to anyone took nearly ten minutes .when i did get an answer , i am told i have to ring again tomorrow .and my signal is only ever one or two bars .my contract is up and i still have to give 30 days notice to quit .i have not been given any incentive by any one of aol to stay and i have not been encouraged to stay by anyone in the xxxphone shop either is that enough reason . the service i received was very good .the person was friendly and helpful and was able to answer my query . mel was polite , professional and extremely helpful .mel looked after what the customer needed and wanted .customer satisfaction .would be happy to be served by mel again . good service and what i requested was implemented straight away as helpful as the advisor was , they misinformed me slightly regarding a billing issue 0 very friendly service .advisor gave the impression of being very knowledgeable and instilled confidence . customer service advisor very helpful and friendly , but being without a handset for over a week whilst it is repaired is not acceptable i talked to a very nice lady who was helpful , i wanted to change my bill to email instead of paper and she explained tjat xxx does not offer this service , which was disapointing . nine the gentleman who dealt with my query was polite and helpful .he answered my questions explaining everything to me fully .i have been with xxx for a number of years now and have always been happy with the service i have received both over the phone and in your shops . my problem was resolved quickly and efficiently 10 very satisfied service was good and to the point the woman i spoke to was very methodical in her attempts to sort out my query - it was obvious that she was n't going to give up until she had completed a thorough search and resolution .she was also very polite and professional .thanks i have had nothing but trouble with xxx , things not being done when called , not responding to issues raised and generally unhelpful .i would not return as a customer from my experience with xxx . a poor first call led to my business phone being out of action for a period of time 10 very good and pleasant all questions answered clearly and operator was very efficient and courteous 0 very helpfull on the phone and made everything clear and understandable .veryhappy with the new phone .excellentcustomer service amazing person , bubbley , and very helpful the issue remains unresolved and had to go through things i had already explained before as always you guys were dismissive , and couldnt find a fault bloke was easy to deal with polite thankyou i found ur operator vry polite and helpful .evrythng was fully and clearly explain to me . very nice chap , helpful , spoke perfect english and sorted out all my issues very efficiently good service , let down by the main menu , option was not clear for what i wanted to ask . my query was dealt with efficiently i just hope that the information i have asked for is actually sent it has not in the past nobody answered the phone when i phone three times . cannot receive online bills rep was very helpful and friendly operator had insufficient technical knowledge to deal with my suresignal query .tech support closed despite it being before 8. still waiting for problem to be resolved and customer service saying one thing and doing the opposite not nice very disappointed and misleading because how the lady was helpful and how she dealt with what i ask friendly staff and very helpful like all the networks you just dont care about the cust you only pretend to i have rated what i rated because yes you are a good mobile network but i feel maybe use all need that little bit more training when it comes to us costumers making payments .also rather then just cutting us straight off call us and see if the situation at the time can be sorted first .if you can do them 2 things me personally would mark u a 10 .thanks i was ignored then deliberately disconnected by the 1st operator . very helpful they even rang me back straight to the point , no complications .very easy to deal with . waiting and talking for over 30 mins then call got dropped .and still problem not solved i am disappointed that i had tn wait 30 mins to speak with an adviser and your company did not accept a report of a stolen phone from my daughter from earlier in the month . once i got through , which took too long , matter was handled efficiently he was good but not the answer i wanted yes i can my sister had a problem with her iphone as it was n't working as it was n't switching on told him the problem he then told us what to do which worked straight away x i was provided with no help whatsoever , i did n't feel valued as a customer at all .when i can , i will be leaving xxx as the endless cost cutting has led to terrible standards of care for your customers ! am always treated with respect from your team im so unhappy with the service u provide my whole family and business use xxx .not anymore ! ! my bill was 100 pound more expensive this month witch i cant understand .a member of ur staff was rude to .never again i will use or recommend xxx ! because u guys dnt really care u just love our money poor service , deceptive billing .having only returned to xxx last month i 'm already regretting the decision and will return to 02 . i needed to speak to a xxx advisor quite urgently at about half 9 last night i think its appalling for the money we pay for our service that you shut at 8 i was happy with the way my call was dealt with and the way i was spoken 2 all very good but setting it up was a hassle i have already explained with first question !can someone call me back recently upgraded my sons phone , trading in his blackberry .the new phone was delayed but very confusing texts were sent most days about the phone coming then it was n't coming !then you paid the wrong amount for my blackberry trade in into my account , i 've spent ages trying to get through to you but always have to hold ages and it 's very confusing what number you 're meant to dial for what .i hate having to ring you can never get through for ages ! do n't give anything to long existing customers . . signal service is awful . . if your unhappy with your handset you do n't do anything to try satisfy why you feel that why or accommodate with switching to a new phone ! ! ! the person on the phon was so good the professionalism and knowledge of the guy who answered my call i as a long served customer do n't feel i get the best deals for time accumulated as an account holder so i always feel aggrieved very happy with current service . my reasons for my ratings are because i was having problems with a freebie , and i called the wrong department but still got the help i needed and the problem was quickly resolved , overall , i love xxx ( and will definitley reccomend to everyone i know ) satisfied with service coz never got nowhere i only required a simple unblocking code for my voicemail as i am abroad .it 's a business account and i need 24h access to them .i was advised that this can only be done between 8am and 8pm .my business 's are 24hrs and global as are xxx .i would of thought a dedicated business team would of been available to service our requirements . excellent , helpful info i hate u all staff that i have ever dealt with have been very good and am happy with service good information and assistance from the lady that assisted me . phone stolen , assistance great .hopefully replacement process will be too . very helpful xxx are very helpful every time you ring them this is why i changed from orange : ) good service but did not fully explain why i hadnt got 3g enabled when the phone was activated experience was fine call handler was good .could n't answer my query though as main call centre was shut ( wanted to ask about upgrade ) but very helpfully answer another query about my recently stolen phone . i am not very good with mobile phones and when my sister lost her phone your person on the line sorted it straight away which made my sister more relaxed as she is severly disabled so once again thank you good but not brilliant no because i missed a super bargain on tv that i had been waiting for because my phone would not let of make the call to that no and your cust service could nt help me because they were closed because you asked to rate the customer service and they are very quite good solved my problem but could have gave more info all good very disatisfied always give clear concise answers because i had had 33 prank calls from number unknown and i was given no reassurance from the man that he could help me . the reason for my ratings are because i kept getting transferee to different ppl and because i had to keep re explaining myself and i feel i should of been offered a replacement phone and not had to ask for one as the fault did not occur by me excellent customer service i arranged a payment plan which i am sticking to and have had to call you four times over suspension of mine and my sons phone which has been the fault of your computer system i am told .i get no warning about this .it just happens and then costs me a call from land line to post it out and it keeps happening xx very helpful operator . no dpa was done always been very good i prefer xxxphone than any other networks very good help inconsistent information primarily the man was great but he put the text alerts to come through to our land line .this means i have been receiving loads of calls on the land line with voice texts at very unsocial hours .when i rang today to get it sorted this morning i was told it could not be changed .very irritating and unlike xxx who i normally find very efficient .shame really because it has really annoyed me and made me want to cancel the order for mobile broadband . very helpful love xxx no adviser very helpful .issue has not been resolved - still not receiving e-mails on bb . very polite call person and solved problem immediately everyone is always really helpful with what i need help with .great support team . xxx is and always has been a great service .very helpful a pleasure to have the service .am very happy with service assistance . friendly and helpful advice i was pleased with the service i was given .compared with oter companies i prefer xxx because its an effective and rapid service . all good thanku happy with service well dealt with and the problem was sorted immediately ..... all my problem was sorted quick found the staff on the tel very helpful when dealing with my query excellent customer service , polite and helpful i feel completely let down as a customer , i genuinely feel ripped off happy with service the original question has n't been finished yet that is the rating i thought it deserved to do my dd wrong advice first time around and did what i asked for wrong ! the operator knew exactly what i was talking about , they confirmed my discount was in place even thou website did 't show it , polite n quick with my query overall the xxx service has been good but had a few problems but the advisor today was excellent very polite and helpful ist thing i explained in my last survey that i bought new second contact on 06th of dec 2011 .very few days time phone start giving me problems , i went back to store , they replace sim card but still seems does not work then talk to xxx phone and request for new hand set as the hand set been use only few days but they said they will repair it .at the end send the hand set sent back to xxxphone with special delivery and according to royal mail the parcel been deliver on 03rd of january 06.44 but today xxxphone saying not received .totally rep off situation good service very pleasant to speak too person was friendly and helpful on phone the customer care attendant did not seem to know her stuff a few people recommended you to were n't aware that you could not cap children 's accounts like some me the other networks . the help team were az great az could b'but mabe a more user friendly o/s bill plan from xxx as a company ' would deserve top marks 'as forwarding on payments to ur good self 'sumtimes require a cheque clearance 'timespan in which az a small company miself have no control over & lose of mi lines could lead to lose of business '+clients @kind regards . query was handle promptly and to my satisfaction . because i have called on several occasions and my overcharging has not been resolved . first could not understand what she said due to a strong accent .her tone throughout the whole conversation was not professional i did ask alot of questions and it sounded as if i was a burdening her .not pleased but do n't want to pay deactivation fees . the guy was so quick and efficent , all sorted within about a minute .very impressed .an asset to your company , who deserves recognition ! very pleasant girl on the phone should be more like her yes - the whole experience was a shambles i have been trying since before xmas to access my account .my partner had a family package but kept not paying the bill .we kept getting cut off .so s said i 'd pay for my own number .you accepted my bank details readily enough but have 't allowed me access to my account ever since .i understand originally it was all in my partners name , but he has authorised me about 5times and still no luck !if i 'm paying for something then i want complete control of it ! excellent advisor knowledgeable , good deal for contract change they nearly sorted the problem ridiculous to continue to pay on contract when xxx does n't service the area to where we are moving i was dealt with efficiently with good knowledge and pleasant very happy with the operator handling my call , very helpful and efficient service quick , professional , polite , reassuring . . excellent service the guy i spoke to gave a second to none service .thank you i have always received excellent service from xxx for over 15 years would 've been better if listened rather than repeating same info . very helpful and understanding quick and helpful for a change ! ! the adviser basically told me if i did n't pay the money i would n't get a decent phone , i 'm good customer and was frankly disappointed by his comment and will look to change at end of contract the issue was n't resolved and the assistant(david ) was n't helpful at all 10 good ,quick and efficient 10 very polite helpful man on the phone just becouse iv ad no problems with ur servis and there always helpfull asked if my mobile sum would work in a dongle was it would but it does n't . i phoned to make a payment and the lady who answered my call was very helpful and polite because when things happen do n't get no help of you n try blame me for somethink that is your problem not mine you only have to read your diary notes on my account to understand i still waiting for a senior manager to call me back one word to describe xxx customer services useless .please can you get a senior manager to call me back very helpfull i rang to pay my sons fone bil the lady was very helpful x i spoke to a girl named vicky and i have to say she was amazingly helpful aswell as polite .and she helped me with my issue quite easily .i generally find phone networks have a bad name for sorting problems .but i have always found xxx to be perfectly helpful .full credit to xxx and vicky . problem sorted in a patient professional manner always get to speak to someone when i call up , automated system is easy to get past . sorry no more questions the service is good but could be better i have open query/issues now pending for resolution since last 45 days or more . i am always pleased with the service i get from xxx **** advisor was extremely helpful i have had nothing but problems with xxx and its lack of customer service . excellent customer service , friendly helpful x today was good but the past been terrible my query was sorted out with one phone call no the lady was polite and happy to help wiv all my issues great service that 's why i have been a loyal customer for about 10 years now the advisor exhausted all my questions and was very patient service was good and the consultant pleasent no the advisor was very polite and helpful been with wodafone for years never had any trouble with your company that 's 4 questions excellent and polite service exceptionally good response times to my queries yes very dissatisfied with device as a whole , i have been trying to sort out my problem for 3 months and have got nowhere .so this is the last time of trying , next time i will cancel my contract as i am fed up with all my efforts to get problem sorted and have got nowhere .so as you have failed to uphold your side of the contract i will terminate it . let 's see if i finally get paper bills like i have been asking for for months ! no prompt response and step-by-step instructions .very informed and extremely polite . an not satisfied with my contract because i did n't receive enough information . good level of service i like xxx the person at the end of the phone was great , really helpful .just disappointed that the phone i ordered yesterday and was told was in stock , is now out of stock . i am happy with the services u provide . poor communication with xxx buy back and xxx .my old phone not credited after almost 3 months for a good service .and fixing my problems .well done .team good guy barry was very helpful without being pushy .he ensured that we had the correct plans in place to fulfil our requirements .i would have resented being ` sold ` something that was not needed .thus a good experience . straightforward query resolved quickly and amicably . has taken longer than i would have liked to get problem resolved because for the first time ever my issue was dealt with quickly and efficiently and i was provided the solution i wanted in a matter of minutes .if only all calls were like this !many thanks to the helpful lady i spoke to! ! due to repeated conversations of the same subject , i was not 100 % happy . i am a satasfied customer excellence service underdtanding im struggling at the moment appalling service .the only reason i 'm still with xxx is the ridiculous penalty payment for me to get out of the contract . i deserve free upgrade the employee was very helpful after being passed to different departments *for a jolly* , i was thinking of leaving to goto tesco , but xxx has done me proud again , . my problem that i had was solved and as i 'm not computer litarate i was helped very patiently thank you well i 'm over all happy with your services but find it some what frustratin when some people in your team ca n't talk very good english i think they r very helpful yesi have previously tried to add credit to a 'remote ' sim card over the phone , and the advisers have struggled to achieve it !.this saved me a 70 mile round trip to the remote site , to add credit via a mobile phone on site .we have up to 23 remote gsm units with xxx sim 's fitted ( at much greater distances than this one ) , and would welcome being able to add credit to them all via the 'same ' debit card , from our office .any suggestions ? ? ? agent was proficient and helpful . i have not yet receive the promised call back because wotever finacial difficulty i experience xxx always helps me+the staff are very curteous and polite and have always got time for you i expected an explanation why it did n't matter that i have been a client of xxx for the last 8 years . because i am very happy with xxx good customer service and got all answers i needed did what it said on packet : ) very friendly and helpful , full credit to the young girl , very professional and answered all my queries in the appropriate way .lastly , she gave me some advise which i didnt ask for .makes a nice change to talk to someone at xxx who was this good ... so far it has taken nearly 2 weeks to trt and port a numberon todays call of 50 mins i was passed to 4 different advisors .so far i have spent at least 4 hours trying to resolve thisi have been a xxx customer for 10 yrsand have 7 phones with you. i am close to moving away to another provider no matter waht the cost . its taken 12 months for it to b realised that it was sim not phone i think the customer service at xxx is great , only thing , do n't like being put on hold .better that they talk you through their progress . because i am still waiting for the sim to be activated no i ca n't coz that would mean i 'd have answered 4 questions & u originally only said 3! ! ! ! my repeated requests for paper statements since the beginning of my contract have been completely ignored .i have not received them .this kind of customer service is disgusting ! never had any problems with xxx been with you for years happy because the service wad good and competent . i was transferred a lot which was quite frustrating and then told what i wanted had to be done online .this should have been said at the start but staff were very polite about it . my call was dealt with quickly and efficiently , and agent was very helpful .always a positive experience when i need to call , which thankfully isint very often i found you helpful i didnt wait long i was delt with and a polite manner efficient and happy to help .very polite and helpful complaint for turning my fone service off when abroad .service not resumed properly & home page affected eg lost camera link etc . , have to select xxx when switch on etc .call did not resolve my problems .also foned previous nite & waited 10 mins .b4 gave up . the issue was solved swiftly and with no fuss by the helpful and friendly assistant . it 's ok being with xxx but better rates has o2 and make a call to lithuania cost me 98p wile in o2 only 10p .and reception is not strong of xxx .at work ( half basment )i do n't have a reception wile my collegues enjoing the phone calls of others companies . issue dealt with promptly , courteously , taken at my pace -i 'm not technology minded - all in all his customer service and approach fully met my particular needs and i was left clear on what the problem was with my phone and what needs to be done to correct it .it was also good to hear i had a choice on how i wanted the defect corrected with the reassurance that all tin details would be recorded so when i go into shop tomorrow , they will know all about it and what needs to be done for me . the lady dealt with the problem quickly and was very helpful no every thing i had issues with was delt with write there and then not very often do xxx let me down well never thanx again i do n't feel at all valued as a customer despite spending an extortionate amount on my bill .i would go out of my way to tell others to avoid you and will move network as soon as i can get out of my contract .i 'm looking at options now . i am pleased because it was helpful had a tech qurey ( setting up sip/voip ) was put on hold x2 .2nd time 10+ mins whilst the excelent op cathrine went back n forth in the end she used her own brain & saved it becoming vry embarising for xxx due to yr tech dept not willin/competant to talk to me about sip/voip wrking on my phone ( sad ) & problm was yr end too! ! well done cathrine from small business team : ) no too much time on this ! well , 2day it was very quick ,even the auto part ,ha.ha .and the young lady from the northeast i think was very friendly and happy 2 be doing what she 's doing .agreat job all round . quick resolution of matter . a very good service every time . very friendly i could not fault the way your representative dealt with my call .he was courteous , knowledgable and able to deal with my query in a timely manner .thank you . very helpful proplem sorted very friendly person explained everything clearly and .solvedmy problem for the second time i was unable to set up an on-line accessible account , despite being moved to paper-free billing several months ago , and ringing the helpline last time .the person i spoke to today tried hard to solve the problem , and has raised it as a fault . fine but some times when you have a problem you forget to ring back when you say you will then we have to ring again and start again with some one else disappointed with xxx in general , but the adviser was good adam 10 because he was so helpful , polite and funny at the same time ... also he managed to solve my problem step by step.... thank you adam satisfaction attained basically i have been ripped off by yourselves no good .customer .service .tank you very helpful and patient my query was sorted i was happy so far with the service i was satisfied and happy with the help i was given very helpful and offerd ideas 0on saving money very helpful , addressed my concerns over unknown items on my bill . an error had been made at the shop but the agent on the phone was very good and resolved the issue for me my problem was fixed in a prompt and corteous manner 9 my issues were dealt with professionally and quickly .my advisor was helpful and took care of all my concerns . main problem seems to me that your shops offer a completely different service to your call centre !i was initially sold the wrong package by one of your shops .when i dropped into the shop i got told i 'd have to ring your call centre & each time i ring your call centre i get told i 'd have to visit your shop !you need more uniformity between the two services . helpful ,polite and no nonsense was very pleased with their help good helpful service fed up with htc phone .poor advice when i upgraded : no front camera so ca n't skype son in usa with phone ; still no wi_fi access at home .and now probs with the navigation app.... hopefully now resolved but a wasted hour or more .wishing i 'd stayed with nokia n95 or xxx had offered apple i-phone as requested ! this score is based on phone calls and the lack of any connection with the dongle , unable to make any contact vie email etc , to resolve contract work whilst being mobile , has cost my company future works and contracts . a very helpful person who sorted my problem out . the query i had was delt with extremely efficiently .and even exceeded my expectaions .thank you . you still provided no definitive answer and i have to call you back again to try to resolve my problem , rather than you monitoring you situation and calling me back .this situation has been ongoing for about 3 months now and i constantly have to chase you rather than you keeping me informed helpfull and answered all my questions poor service i was dealt with in a friendly and efficient manner without any problems at all i found dannii ( the girl who spoke to me ) very helping she sounded really happy as well and it helps towards making your day : ) thankyou xxx :d x i was delighted with the service answered my questions and very helpful ,thanks was looking for some co operation and help from u with a situation i have and after 25 years of service with u very disappointed that yr company not willing to offer a solution .will be looking to take my custom else where for better deals available now when contracts end 8 i never received da help i wanted overall v satisfied with service xxx customer services and general day to day running has got worse and worse each year .i have had problem after problem with them over the past year or so and not once has the initial problem been rectified through one phone call .it usually results in myself making 5-10 phone calls to get it resolved .how and why is it not possible to speak to at least one person in the transfer of ownership department ? !i do n't have time to send email after email when a simple phone call would do .looking forward to moving back to orange ! look , you 've wasted enough of my time with there texts .do n't push it they helped resolve my enquiry quickly and were polite with a nice telephone manner excellent service , knowledge and friendly . q1 i would be happy to recommend xxx but where we live , there is poor coverage which is a problem when telling someone of the virtues of xxx .hence 8 not 10 !the young lady who helped today was 1st class but i cannot recall her name .if you have it recorded , please thanks her good service , no problems when asking for info the agent i spoke to could n't resolve my problem message could n't be sent for a while as the service dropped out again ! ! ! the help that i received from mark was excellent very helpful adviser who knee more than the previous advisers i have spken to beforr the person i spoke to was very useful and well informed .he offered plenty of solutions for my issue . staff very helpful answered all i required quickly and knowledgeably my queries were dealt with efficiently and professionally . the service was acceptable as i would acept happy with the service i received the staff was friendly and helpful nice guy , but xxx is complicated , by having to send off my broken ( nearly new ) blackberry and wait for repair ( and not having a phone in the meantime ) , but really should send me out a new one , as i think customer service should provide ! if u wish 2 find out u can get a superviser 2 ring me then i can explain better the advisor was fantastic and helped me immediately .i was very satisfied with the result . to hopefully get something free off u the advisor was very helpful patient and answered my queries and has passedon my problem with viewing online bills to tech dept . i have been using xxx for last 8yrs or more even though it is expensive coz u take care of customers like me ! ! good customer service friendly efficient and quick ive been with xxx for a few years ,out of all the times ive contacted costomer services ive only had one bad experience ,this time i was delt with quickly and profesionaly i was not happy with the service and how my query was dealt with it .nothing was resolved . very good service very bad online service , very bad xxx app .i phone yes very poor customer service spent 6 months trying to get hard copy statements and still not been sorted my query was dealt with helpful , friendly manner and correct advice so problem was fixed immediately , thank you not informative , came across rude the man i spoke to was so helpful and pleasant . hi well i did nt get into my account .and he couldn t get me in .maybe its my fault excellent customer service as above ! the call was ended before my issues were solved because i rang over 3 hours ago for some settings for my phone , and i still have n't recieved them yet . i havent had signal where i live for 4 days now this is the second time in 3 weeks excellent the call was answered quickly and politely and my query dealt with , thanks . cause the advisor dealt with my request efficiently and advised me it would be rectified .i was told my request would be changed with 24 hours . i have 3 contracts with you and have had to ring on several occasions to only find out that advisor has not done what they have said they would do , and it has ended up costing me money or you having to credit my account ! ! ! she was very polite and helpful xxx owe me money illegally taken while i was abroad !i was promised this payment in december now told i have to wait another 10 days !as a supposed ` gold ` customer this is disgusting customer service !not happy the person i spoke 2 did everything she could till it was done .she was very friendly . the girl on the phone .wasvery helpful and sorted my questions out . the people on the phone were polite and helpful but could not solve my problem . the advisor is patience and friendly .i appreciate her work .xxx itself sometimes has bad signal at some places . great service i do not have a signal on my phone where i 'm living most of the time so i cannot make calls or use the internet so because of this i have asked if i can cancel my contract but i have been told i cannot do this .i do not think this is good enough and i do not see why i should pay monthly for a service that does n't exist . we have 4 phones on this account and have been with you for more than 10 years .never had any real bother .up untill now always had good coverage .up here in scotland network coverage is most important . rubbish still waiting for xxx signal to be restored after four days in the wincanton area ba9 9an with out being able to make or recieve calls . because i still ca n't get emails overall excellent service both of the advizors were polite and have arranged an upgrade as soon as tomorrow.manythanks . : ) because i keep recieving bills ocer 100 pounds every month and when i asked ahy i was just told i was going over my minutes but i havnt cos i dont make calls i have rang now four times & i 'm still no further forward with my query .i 'm unable to send picture messages , i have no voice mail & my account has been set up in my husbands name .i am extremely annoyed as since changing to yourselves in july i have had endless problems , i now regret changing my network . i 've always been happy with xxx and when i have 'nt my problems have resolved quickly and with good customer service .thankyou i had several issues .one resolved really well ( sure signal ) having has frustrating calls previously with sure signal team .both advisors were friendly , positive and very helpful .only thing that would have helped is being able to resolve all 3 issues . cuz ashley was really helpful and understanding i was happy with the outcome very good service over priced could not tell me why my calls so high no time wasting dealt with my questions quickly and meant i could get back to my business enquire was solved quickly and effectively no i rang cos got a text saying monthly payment not been done the man who i spoke to was very helpful and totally understood what had happened and explained it well q1 . xxx is usually good on signal .q2 .you did n't resolve my problem .q3 .she was very polite and helpful i was kept hanging on for a transfer to another department for ages and denn cut off . found customer service very helpful my bill was extremely high,changed price plan again hopefully i dont go over the price plan.thistime .onceyou go over minutes i think charges are high .lady was friendly and helpful thats why i put 8 out of 10 due to that fact i have been charged excessively in the last 2 months , also have to pay a fee for statements !i 've been a long standing customer ! customer services : fast friendly very helpful .a little disappointed of the outcome and the length of time my phone will take to be fixed when i had the same problem with my iphone 3gs on the o2 network they sent me a replacement out instead of sending away to be fixed . 36 credit not applied as gesture of good will for constant mistakes after manager said it would be .tired of always having to call and sort out problems . just really helpful x good service very good customer service , very help full , they did everything i needed and asked them to do ! no the adviser was exceedingly helpful and managed to resolve 1 of my 2 issues whilst on the phone and provided me with the information required excellent service ! it 's was just to pay so much really to do but service happy with it : ) ) there was no hasal the lady was very helpful i 'd say even went out of her way to help and resolved all my queries handler good .your new tarifs suck donkey **** very nice sweet lady , listened to all my moaning and got me on line . daniel who dealt withmy problem wasvery helpful xx excellent , quick service the customer advisor did not know all about the the xxx products and had to keep going off and asking other ppl .the customer advisor had to ask how many characters were in a normal txt mess until it turned in to a mms mess , as the advisor did n't know . yes the guy was very good and efficient but since i have started to use your services i experienced problems still not sorted out the worst provider i have been ever ! helpful and knowledgeable person on the phone . could n't answer my q re shop being able to import contacts overall willingness to provide requested service 's very thorough and polite good expirience akways found xxxphone to be helpful , and friendly .always willing to help yes , very efficient helpful new all info required and a very good telephone manor .give her a pay rise prob sorted and advice given very helpful , issue resolved got everything sorted , efficiently and staff were friendly been with xxx for many many years always excellent sevice with excellent staff and customer services i 've been given wrong and conflicting information , what a waste of time . good staff ... but then if the 44555 texts where you can see how many inclusive minuets you have left ... i would n't have had the problem in the first place ... because i have been overcharged for last few months and yet nobody will sort it out so will be leaving xxx as soon as i can they were very helpful with our enquiries oh sod off , i 've just gave you 3 elements of useful data that you can use at your disposal to improve your service , and now you want a small essay from me entitled `my xxx journey ` ... simply because your guy ( peter ) dealt with my problem swiftly and effectively .what more do you want ? first rep couldnt help with a simple request , and finally , xxx could not match an 02 deal . good customer care on the phone very efficient and warm telephone manner , thank you . 0 because you do n't pay tax the staff in your kings lynn shop quoted a deal in writing valid for 24 hours but would honour the package .i will cancel my 9 contracts 1 . i 've already brought my son over to xxx last month , so ten was the only score to give .no 3 , the handler of my call was understandable , clear , not over friendly but warm , knew my request , gave me confidence that my mini problem will be solved , and no 2 , thatll be ten when it arrives around mon , tues .thankyou . all round excellent and helpful staff most of xxx staffs are not customer friendly at all . answered my questions first time without any problems polite and easy to use solution to my problem cause she was very helpful xxx have always provided a positive and professional service to any queries or issues .advisors are friendly and do their best to resolve the issue or answer a query in reasonable time . person had wrong address for me though all other recent calls to you had right address , she did n't seem to know what was happening with my account even though spoke to someone yest- indicated contract would finish march which is completely wrong .basically had wrong info for me so difficult to have any confidence in what she was saying no lady was very helpful and pleasant to talk to man on phone sorted problem .with no fuse always had great service with xxx emotionalresponsesmntatallobjectivesorryttfn took me 2 hours to find out a simple question from 3 of your staff ! ! i found the adviser easy enough to speak to and nice but i feel xxxphone charge too much for anything outside the price plan communication was very difficult with the oversea 's adviser .they might be able to speak english but they lack understanding .they either could n't or would n't deal with the problem and then they would not pass my call onto a supervisor .do i need to expand anymore !where as the uk adviser understood exactly what the problem was , dealt with the initial fault and then rectified the issue with the account to stop any further problems . i was overcharged while traveling abroad and the person on the phone was very helpful but i was still way over charged .i would n't recommend xxx because of the over charges .i am a good customer and always pay on time and would have appreciated if more of the over charge would have been taken off my bill . been with xxx for 15 years and always customer support is great very good customer service from advisor in helping resolve issues the girl was realy helpful n nice ,she was brilluant helpful , friendly and easy to use service was provided i have found xxx to be a constant uphill battle since joining them from o2 and ask myself all the time why i switched networks ? i was disappointed on my recent bill , i did not get the right answer and would like to get a refund for usage that i did not use . i have an email from one of the manager 's to say that i will not be charged for january 2012 and yet got a bill to pay . the guy was really helpful think when ur bill due instead of cutting phone of cld send a txt as you ca n't speak to anyone as your phone cut of oops i meant 10 i have called constantly to get an upgrade .everytime i am on hold for over 20 mins as they ca n't find me and my company on the systems .5 times this has happened .your c s team promise to call me back .they never do .finally my new iphone 4s has arrived but the phone wo n't work on it as it 's still linked to my blackberry .i called today to ask for help and yet again i am not found on the xxx system .i am told by a very unhelpful man that he ca n't call me back after investigating the problem as he 's too busy !i am furious and will consider leaving xxx . order wrong , then order did not arrive it took 5 weeks for phone to arrive , but still ca n't use it as i am now waiting for the sim card , dreadful experience from the start and unfortunately it is still ongoing ... i have been with xxx for over 5 years .upgrades , new phones , and data plans have always been outstanding .customer service has been very helpful everytime i call . good serves 0 good service cos u take time questioned answered and polite agent very helpful member of staff because she was the first agent for xxx who could actually give me answers and didnt sound as though she was making things up !very pleasant and professional not totally sure if problem solved it was giving me wrong options .10 times did n't get to speak to anyone service was good and dealt with my issues well very efficient he did not know how to solve my problem ( ca n't dig out bills online ) and he told me to send email to it team ( ? ? ? ) the operative was very useful and updated my tariff which is a great help . ive never ever had anything go wrong with yous thats why ive stayed with you still have the same problem accessing my account advisor was bodily but after relogging in have no access i have been misinformed on several different occasions regarding my upgrade , no one has actually helped me and so i am still left now the wiser .considering moving to another provider after 12 years of being with xxx .very disappointed ! foodservice was really helpful . i felt the operative listened to me and wanted to help , unlike many others i have spoke with at xxx i rang to activate my microsimcard .the staff member explained the process , i read him the sim card number and the transaction was effectuated just as he said it would be . . got cut off after explaining and being put on hold . whilst my request could not be dealt with he rationale and actions i needed to take were clearly explained . very nice operator the lass i spoke to did very well indeed , however the answer she gave me was frighteningly high which meant that outside uk my mobile has to be shutdown , which means that three weeks of my contract payment will be wasted .what she did not do was to suggest alternatives or that i could freeze my contract for the time i was away , perhaps because she could n't or did not know about it .whateverthe reason xxx is a waste of time when i am abroad outside europe and perhaps i should be looking for an alternative provider when my contract comes to an end in may .certainly with a reduced income for sometime to come i have to start getting decent value for money . happy new year im just very happy with xxx although problem with automated service advisor handled call very well i 've been with xxx for years first with pay and go and now on contract but have always kept same no .never have had a problem at all but did seem to get a loyalty complimentary stuff mainly credit whilst on pay + go . we got prompt and efficient service thanks because since i have been on my contract 2 years i had few problems with xxx . rebecca was very helpful , in the past the people i had deal with tried to sell me the package they were promoting .rebecca listened to my requirements and offered what she believed was the best solution .very helpful . **** off informative and helpful with a very cheerfully manner . generally i hav bin pleased wth the service i hav recieved from xxx .however , i hav bin a little disappointed that none of your adviser were able 2 offer me a beta deal than your competitors 2 persuade me 2 stay with xxx ! i have been charged an extra 17pound for nothing on my bill i 'm being charged extra every month xxx is the worst network i have ever been on and be glad when contract ends all my friends told me not to go with xxx should have listend helpful and friendly adviser faulty phone but you ca n't do anything about it ! good and helpful attitude from xxx representative .very high call text and internet charges when travelling worldwide cant type on this **** phone .ask the person who took my call .cant believe i pay 46 pounds a month for such **** service . i was helped by you when i needed it and felt in a difficult situation so thankyou , no one answer after 8 mins on phone still waiting to solve problem 10 no my query was handled most professionally and the rep did exactly what he said he would straight away .great service ! he was a good customer service rep all ok thank you ther is only 1 network .xxxphone the person who dealt with my problem was very calm and took time to talk me throu out plus problem resolved . just when i had lossed faith in xxx they regained it by helping me out massively 2day !i am now confident in xxx again . rose the advisor was knowledgeable , courteous , polite , attentive , gave sound advice , had a very pleasant & happy manner , that lass deserves a promotion .thankyou rose & i wish u all the very best for the new year . got the answers i needed clearly and quickly . 0 for the girl and 10 for the guy because it was efficient and solved an issue that needed dealing with quickly and properly quick responce , to information requested . u would have got 10 but u have let me down a lot recently u advised u would reimburse me with some money and u have n't ! ! ! the gentleman was extremly helpful but the estimated bill was a bit pointless just very very good customer service you could n't have been more helpful contract was taken out in my name without my consent .compensation was eventually offered and applied , however , advisor was initially very defensive and obstructive to the conversation inducing the customer to become irate .this is not acceptable customer service when it is the company who is at fault .in breach of fraud and advised customer that he may go legal if he wishes .unacceptable negotiations from a senior supervisor who should of been very apologetic & offering anything to retain consumer .retention is key to a mobile network and this very nearly lost custom to you for good including the house hold family & friends .watchdog very nearly received a call including my solicitor .overall appalling cs.at present remaining xxx customer however , this was 2nd of 3 strikes . quick results an clear i have had shocking service from your company for months now .to top it all off , the date of my payment plan was changed without me knowing resulting in me missing a payment and being cut off once again !some of your advisors have shocking customer service skills and some definitely require further training in their jobs .i work in customer service myself and i cannot get over the way i have been spoken to by some of your staff .i shall certainly be leaving your company as soon as i can and have advised friends and family to do the same . over 10yrs i 've been with you and i could get nothing more than someone hanging up on me when i tried to contact you .you showed no interest at all in helping me , i had every intention of staying with you for ever and would have loved to but your staff made this impossible for me .and your incompetence has cost me the cancellation fee .i think you should either refund me or reduce the amount . query still outstanding ,operator very polite and helpful . there are actually lots of reasons for me , like xxx is not greedy & the advisors are nice & easy to speak with whenever i need something or theres a problem (esp.today i spoke to the name mark ..im really thankful for his quick & fast effort ) but for short , i would say my reason is ` satisfaction ! ` the cost of insurance , the distance i had to go to take phone , the inconvenience of no phone for 2 weeks . very friendly and helpful operator !nice sense of humour explained things very clearly .i would rather pay more on mobile costs and speak to people like today than muck about on websites trying to find the answers ! a very friendly man who was helpful and informative had to ring 3 times 2 speak 2 somebody then got cut off while being transferred .upgradenot resolved . almost got the deal i was after i dint get proper information the reason is that while the person dealing with my query was courtious and seemed efficient i have not been advised of outcome . just a good service .thank you if u care 2 look at my account since last march u wil see the number of times i hav had 2 call you is that right 4 a customer ? paid money to call your customer from abroad only to have to explain the situation again .advisor was convincing me about the situation rather then checking my billing details as been asked . i was given false information about upgrade to an iphone , now have to wait an extra 5 months ( not good at all ) so when my contract ends in june , i will be swicthing to o2 . the staff member was polite , helpful and efficient . problem sorted quickly very good service adviser on phone excellent : ) because overfall the bloke i had spoken to was very friendly and quick and answering my questions and information i needed :d after more than 15 years of being a loyal customer you have now lost my business due to terrible customer service since oct 2011 the call was concise and the advisor polite .my question was answered . advisor was very helpful but this is my second phone and not confident with htc handset , so think there will be more problems . that when i upgraded the phone , i was asked if i wanted insurance and i said yes and it was not done so i had to pay now. but the customer services were good . yes politeness of advisor , could have been better because i got no help at all .however the people i spoke to were pleasant enough . collin was more than helpfull ten out of ten for him but the other two people did not seem interested at all in helping or trying to resolve my problem courteous because itr the truth and u asked me to answer the questions the guy from technical team who took the call was exceptionally polite , he knew straight away what was wrong and solved my issue in minutes , and reassured me as i 'm technically challenged .unlike the guy on customer svcs who had no idea what i was talking about . there is 1 or 2 things i have n't been happy with but the people i have spoke to in the call centre have been good . a very quick friendly and professional service ..... always a pleasure because i had 5 pounds on my phone for my bbm they have taken my money but still do n't have my bbm so i phoned to day to sort it out and iam still sat here with no bbm or facebook or internent i am not happy about this so that 's y my rating are like that friendly 9 for the first question because i have had some problems with my bills from you .10 for the second question because i felt you resolved my queries as i wanted them resolved .10because i felt the call handler was very polite , courteous and answered all my queries with a positive outcome all i had to do is pay my bill satisfied with dealing of my enquiry it has taken three call to get some basic information .your website will not take an e mail request for this info and it 's taken three attempts before progress was made 10 coz i am one happy customer no because i have lost hundreds of pounds maybe over a thousand in lost time and money due to xxxs incompetence and mis selling .mangers never ring back and neither do complaints !i have made over 60 phone calls to xxx and i am now taking legal action ! spoke to adviser yesterday very helpful query resolved quickly , politely and professionally . i have been trying endlessly to adjust the length of time my fone rings before going to voice mail .i called customer services for help and was given instructions on how to do it but still it does n't work !all i want to do is make my phone ring longer before diverting to voice mail ! they dealt with my problem quickly and efficiently although it was an on going problem she made it sound easy and not a problem for her where others could n't seam to deal with it in previous calls that 's why i put an 8 not a ten on recommending to a friend there are always room for improvement the lady i spoke to was very pleasant and dealt with my query most satisfactory . no spoke to 5 different people passed from pillar to post .not sure if resolved either ! that 's four questions ! superb service as it took nearly 3 days to change from o2 to your network . . . no service was good and problem solved within 24hrs price customer service i had to phone three times ,the first two call i was very disapointed but the last call was very good ,thankyou excellent service was very helpfull even tho i had missed payment thanks will be payed next week straight forward .got exactly what i needed . 10 the man i spoke 2 was very help full my dealings so far with xxxphone customer service have been pleasant my request was handled in a courtious and profesional manner with a clear result .thankyou . the people were very helpful and well mannered as always this is why we have used you for many years about 15 or more 9 when i make a call to xxx , i would like to speak to someone instantly without the need to keep pressing options .then i was given the option of a call back , which i registered my number .i got a call back and no one was there !so i had to go thru the bloody process again , pants ! ! ! howeva my call was then dealt with efficiently .thanks i had already spent a long time running through the issues with someone else , the previous week .it appears that the second call advisor had no access to the notes , so the whole thing was a complete waste of my time . answers to your questions long story .give me a call if you really care well they made me happy because i was lied to in a previous phone conversation telling me i could upgrade in february now it 's moved to march i most probably am going to buy out of my contract through phones4u after this as i feel like i 'm being fobbed off have alway found xxx very good and reliable the guy was very helpful pleased wiv the response did just what i needed , without indian-style call centre nonsense poor service , sounded bored , no real explanations as to why my bill has doubled , and offered no solution . cause i only wanted to change my address my account query was dealt with quickly , efficiently and courtiously . he 's easy to talk to. . simply because she deserved it 10 always been more than happy with you actually i have got some problem with my handset so my problem was not solved managed to sort out the problem was courteous and poliet the electronic side was superb , i immediately got a text , but the representative was a bit moody and rude always been with service from xxx dreadful automated call trees , cancelled upgrade order due to 'error', useless person when eventually got through who could n't help with anything locked my iphone and could not fix it at all until i spoke to someoine at xxx : ) i want a faster connection and a new phone . i have been waiting for my phone for 3 months and each time i call i am told that there is a 2 week delay .i received a call on 28th december to tell me that my phone had been dispatched but i have not received it still .i called today to enquire where my phone was and after a long wait and lots of questions i got hung up on and no call back . advisor fast , friendly , and polite u cant ask for more than that !never had any problems with the network ! problem resolved in helpful way . karl and nick the two guys that looked after my call , both were fantastic and got me an upgrade and a new phone deal for my husband .thank you again to both of them i 'm generally happy with xxx , but the reception around my home is not great .i do n't have too much faith in the unlocking procedure due to comments on various forums , however the signal around europe is excellent . very good service x all questions answered promptly , efficiently excellent customer service . listened to what i wanted , gavel the option of help or internet , i chose help .filled out a pac form for me then gave me clear instructions not overall happy with xxx and their unwillingness to help unhappy with service and will explain fully in a letter being sent to you no spent enough time already . friendly , quick , knowledge of subject .helpful polite proffesional and useful info read my account and u will see all of the problems i have had with ur company ! ! truth your employee was very professional . there is always room 4 improvement .i have 2 say that the service i get from xxx is excellent hence why i have been with them so long . what 's the points you ca n't help me very helpful because it all went smoothly it 's difficult to judge when my quest has not been completed .i would improve my ratings if my requested actions had been completed but they have n't .i wo n't know if any delays were down to the customer service rep or other people or orgs in the company .you should issue a survey after the request has been fulfilled and not after the request was made . i had a problem with my old phone and the advisors passed me all around the world and broke promises they made . past 3 days me and my wife we both ca n't make any phone call from our house .i spoke to someone yesterday , he said the problem will be sort by yestarday .but i still got the same problem .yestarday evening my wife have to wait 38 minutes to speak to one of the customer service after 38 minutes they cut the line .my problem is still not sorted yet i ca n't make any phone call or recive any call or text or ca n't go to internet for three fays and i do n't know how long is it going to take to sort this problem .very bad service . do not understand your question ? a quick and prompt service why bother it makes no difference to the service i receive because ever since i 've been with xxx i 've had noting but problems an instead of helping they pass you someone eles worse company i 've ever been with well the person a was speakin 2 was very polite and helpful good service every time very helpful ,efficient n quick .tried to do herself what i wanted but as she could n't transferred my call very quickly to the appropriate department . problem solved immediately . advisor was very polite , helpful and extremley nice , great customer service ! in the 19 years i have been with xxx the service has deteriorated and communication is poor . swift resolution , promptly delivered in a friendly manner good service never given a good explanation friendly helpful staff but very hard to get through to them .overall good but need to be able to get through to people more directly . i phones to query the insurance that i pay and was told if i do n't want to pay it then just cancel it , would have been nice to see if i had any other cheaper options .secondly i asked about upgrading to the new i phone , and was told ( correctly i may add ) that there is nothing xxx can do , it 's as per my contract , which i understand , but it seemed a case of ' computer says no ' .i have been a customer for 20 years ( give or take ) and surely that must warrant some kind of loyalty reward from xxx .i am seriously thinking of taking my custom elsewhere because ( im sure u will agree ) there are a lot better deals out there with new i phone .it just seemed like i was treated like any normal customer , which i appreciate i am , but as i said i have been a customer for almost 20 years , and i thought that may count for something .thanks .david saward resaption is very good i have been having long term issues with my account and whilst this particular issue was resolved efficiently , i am still generally unhappy with xxx . on one ... i would not recommend xxxphone because of pricing and service 2. operator listened and endeavoured to resolve complaint .on 3 adviser was a little vague on my pricing plan but did show initiative on my serious complaint .kh all was good first rate help i was hung up on and told the wrong information which resulted in a high bill very good service and a very polite responsive person i 've been a i would not recommend xxx because of the cost to get an iphone 4s happy with person i spoke to but not happy with xxx not making things clear to start with i 've actually had a fairly poor couple of experiences with xxx over the last few months in trying to transfer ownership , set up direct debits and issues with logging onto my account , coupled with having poor reception at my registered address .i was offered a sure signal box to help , free of charge ( gesture appreciated ) but this has still to be delivered .the call today was to chase up delivery and i 'm told issues with current courier were to blame and a new box will be sent for 9th .scores reflect the basic request and the fact that the issue is n't actually resolved yet . u are offering a product that u do n't have . u do n't keep your word and misleading the customer cos the person could n't resolve my issue but directored me to web site which the email system was down 11+ good service long term user with good service from xxx and all issues raised were dealt with most satisfactory . the girl i spoke to could n't really do much for me but did talk me through what i needed to do online . because the person i spoke to hang off the phone in the middle of our conversation ! ! ! !and the person i spoke to next told me i had to pay for a phone that you did n't fix in the first instance !rubbish service .... lass a great help in a complex problem issue dealt with well & quickly just at present as my query not fully completed but overall the agent was helpful few issues in the past satisfied with the outcome but unable to change my number on this account so feel tied in this contract unable to transfer with different number thanks good quality service and help when i need it i feel alittle let down by a dongle i had from you that was supposed to be plug & play but it never even worked & after several trips to my local xxx shop where they clearly had no idea in these dongles & failed to get working & not being able to cancel it in the shop , so it stopped me incurring on going monthly payments .is why i 've scored the way i did . i would like unlimited data with xxx but they do n't do it , but 3 do .so i think i may need to transfer over .if you would like to help me out i would be forever grateful .: ) x the issues are ongoing and building into bigger issues as no1 takes responsibility for anything .i never get callbacks as agreed i would .the advisors are rude at times .they keep providing excuses and prolonging my query to the point i feel no resolution will be given .i feel hero tsc outsource have terrible management skills and xxx as a company could do better for customers and employees without hero tsc. helpful and spent minimal time on hold . all the advisers are helpful and polite when i call with a problem or query please tell them thank you from me friendly & helpful advisor answered all my questions nothing available to prevent my daughter running up bills of more than100 pound evry month .call handlers very polite and helpful yr staff member was very helpful , answered my query & very pleasant to speak to . good service but need a different service from provider - dual number sim card that only tru phone have . requested help with new sim card .sorted in 1 minute so everything ok . xxx placed insurance on wrong number making my claim void poor service , waste of my time , incorrect information , messed about , fobbed off , basically been told i 've never spoken to anyone at xxxphone about this account when i can name at least 8 occasions where i was on for over 30 mins each time .will be going to another network was n't informed on purchase of insurance that i would have to pay an excess charge for a phone that is damaged !very disappointing ! easy , quick and helpful ! the person i spoke to today was extremely helpful and polite , he explained the reason i had been without signal for three days and said it would be sorted in 24hrs .in fact it was sorted much sooner .as my lack of communication had caused me to lose work he offered me a months free line rental which i accepted .on the whole however i am not that happy , i have difficulty getting online , contacting by phone ur always busy or i get cut off , some of the advisors are difficult to understand and can be quite rude .do u audit ur calls for staff training and do they receive constructive feedback ? lucy dealing with my call was extremely helpful i am extremely unsatisfied with the service off xxx and even though i have complained many times the problem does not get resolved very helpfull .not like other person i have tryed to talk to before ! this problem js not fully resolved yet .i am still getting these nuisance text messages .this company are an absolute pain and xxx up to now have not been able to stop them . good service provided ur rep listened to what i wanted and acted straight away in a matter of minutes .thanku problem resolved wass happy with service your customer service was excellent today . really great service with very helpful people on the end of the phone thanks was quick to answer wot i need have a look at emails , calls and all correspondence over the last yr to know why xxxphone people always bin very good just wish we could have a better signal that other areas enjoy , we all got smart phones these days , would be good if we could use them thank you yes sure .your operator was kind but the instructions he gave me did n't work .my phone is still not working properly at heathrow airport . happy with the service . happy with the service the adviser was helpful and explained how to fix the problem but did not mention that i needed to wait an hour for the fix to work until i said it had not worked immediately . to extend the number of rings before going to answer phone . cause xxx do not help u in anyway ! the last lady i spoke to sorted out my issues .ut she is the 12th person i have spoken to in the whole process over the last 3 months .overall service from xxx has gone way downhill in the last 2 years .feel free to call me and ill tell you where you are going wrong having major problems since getting an `upgrade ` and feel very let down by xxx who never mentioned any of the potential problem when i was agreeing to this contract extremely dissapointed to say the least gd service , polite , helpful , fully explained the upgrade and answered all my queries . helpful i felt that you had failed to address the nub if my reasons for wishing to leave which is simply unacceptable levels of service since you shut down your 360 server .as a business user xxx is poor and i will be leaving .your assistant was simply quoting contract conditions at me and that determined that i would seek an alternative provider as always , support staff have a caring attitude , listen well and do everything possible to handle any issue .well done . very good service i like to leave things open for improvement .customer service could n't have been better . xxx r polite and helpful the reason iv given such low ratings is because when my phone breaks and i recieve a brand new one as a replacement i would have expected one that would work and the fact that i have been given a broken iphone i find it disgraceful and iv been given no compensation despite being without my iphone for a month due to an error on xxxs part problem was solved by a vy polite lady who tried her upmost to answer my questions and resolve my query i was looking to up grade my phone and was told that you dont follow up at the end of contracts . .not a good policy ...so will look else where very disappointed have been happy up till now ...but will change provider now . . called last few days and been promised call backs but no ones called and been told conflicting info and been made to feel like a liar .i am a good customer in my opinion and have 6 linrs but got no help at all and feel that i have been totally fobbed off because of the abysmally poor attitude of the upgrade person . we did n't have to wait very long for someone to answer the phone and we got sorted out straight away and have had the set up that my husband can sort anything out as well as myself we are very satisfied customers indeed and will recommend you to friends and family thankyou because you are rude and unhelpful an generally useless . i pay 4 a contract and the phone has been away at repair for 1 month so not happy that i 've had 2 buy a new phone when i should n't have 2 that 's what i pay 35 a month for i was told i would get a full months bill paid and only 51 pound got paid as i am still 34 pound in debt because xxx is the best network out for everything and the service you get when you call in is really excellent i have been happy with the service , and solution provided first class service . dealt with my enquiry without any hassle could n't sort the problem in the shop has to be sorted via phone and post because the chap was very help full and done what i needed bad signal fullstop because u said u was sorting my tarif out and its nt been carried out because we have been clients for many years and always found the service to be next to none my keypad is still not totally responsive xxxphone would not let me increasev my monthly plan , i have 3handsets on acount beenwith you a long time , will now join orange the person i spoke to was courteous and provided the relevant information .i am satisfied with his performance . always been help full and happy with xxx although staff very helpful i still do not have 3g on three handsets i think i am being charged too much but i was stonewalled ! ! ! politely !and efficiently !but vod is expensive compared to other providers so while i 've been with you for over 10 years i 'm looking around .canning i got no help whatsoever .it was a problem which could have been dealt with but passed back to me so i have to do all the work . your rep , while doing the transfer disconnected me from the blackberry service ... polite service , flexible business policies . yes the service very slow and never got to finalse my phone fault so i am going into local vodfone shop to resolve my problem service was satisfactory and fulfilled my enquiries , but would neither recommend nor not recommend as would let friends make their own decision for them he deserved the ratings evrything was answerd clearly and all problems were solved as it is evrytime i ring with an query problem not resolved yet .my call on 4th jan ended by offering a replacement which i have not received as yet .i have telephoned xxx each day for 3 days with a different answer each day .problems with the blackberry 9900 since delivery . satisfaction a very helpful lady but i 've still got to do complicated things online to register my account very gud service 9 no personal because the salesperson jess was so polite and helpfull and explained every thing to me . the servise i reseaved was excellent and really pleased with outcome been with xxx for few years and had no issues and the staff that served me was more helpful than the store manager who previously served me ! brilliant customer service . overall excellent service the staff were all very helpful and made me feel very welcome they were happy to help with anything asked and were very friendly good atmosphere with sales team . salesman extremely helpful . the girl i dealt with edie is her name was so helpful and pleasant you should keep her . u r gr8 helpfully and friendly yes very helpful and friendly . john your sales adviser at central milton keynes listened to what we said and was able to help us completely .he is an excellent employee . the assistant was very helpful explaining the new phone plus a tariff where i could put my 10 pound a month on to dd and would not have to ring up .the only off putting bit was he was tapping at his computer and did not explain what he was entering . 8 for the store experience because all though i had to wait for service this was because of only three very busy staff in a busy store who were all working hard .they apologised for the wait which goes a long way with me . excellent service she was very efficient the service i received was very quick and staff helpful very happy with phone and service he was good but kept me waiting whist talking to me to make me think he was dealing with me but was actually finishing off some admin work . good service polite chap x because i was totaly happy with the service given by a very pleasant young man mike the advisor was very helpful and polite .he explained the various options clearly which made the process of transferring to xxx very easy .a pleasure dealing with him . the salesperson went above and beyond the call of duty , to provide me with exactly what i wanted . i wanted to look at a new package but was told that i should just keep the one i 'm on and that it could be changed later .no alternatives were even discussed .also i was told about this survey and asked to put either 9 or 10 . friendly effcient service very patient and friendly staff member ( samanther ) , really helpful and good advice/ingormation . really great salesman ,polite ,helpful and friendly . had a good experiece ross from the reading store exelent i was happy with the service i thought the man selling us the phone and contract was nice and very helpful and so far my phone is working well the young man that served me was extremely helpful in my purchase happy with service this visit excellent xxx employee & an exceptional listener .i left the mk shop feeling a very happy customer . bill is too high each month and have complained that much but never get help ! the person did not call me back as promised as after u still sent me a message tell me my account was overdue after i had pay it make sure u no what has gone on properly u must no what communication is ur a fone company its too much money all the time , and nothin really works paid bill then wanted to buy xxx booster from you 50 quid on line 20 quid what sort off customer care is that nice pleasant and easy to talk too lady on end of phone unhelpful , unwilling service .i 've been with xxx for two years and still do n't receive any help .i 'm looking for a new supplier . good service basically i called for an inquiry and nobody could help me because i think the staff the are always polite and i been with xxx nearly 20 years so i could have a early up gread the customer service rep i spokevto was very helpful and efficient .a good experience fisrt agents told me i couldnt switch numbers between accounts , but second agent each time sorted it out .we got there in the end ! my overall experience of customer services with xxx . o billed for additional sim that was n't due which mad my acc overdrawn which was sorted by male then requested 2 change 2 pay as u go as not bein used as was n't required but taken as offered then told takes 30 days which meant would b charged next month for something i did n't need but eventually after being on hold for sometime a manager agreed just to cancel the sim all together yes , we are cancelling our contract due to ongoing problems where we cannot use what we have paid for , customer service are no help and you are by far the worst network formobile phones going ! ! very prompt and polite and knowledgable staff . no i ca n't be arsed cause i was happy with person who served me :-/that would be hard to do in 1 text message ! if you 're a real person you could ring me to find out ...:-> 10 no friendly cheerful and helpful person who phoned . they were very helpful and friendly and answered all queries . computers not working wanted to pay my bill wanted to find out about face time had no help i found the man very helpful i could n't pay my bill due to my card being decline so i 'm trying to find another method of payment ,he was very friendly all staff should be trained like him because the lady was very help full to me and plitet as well the person was very helpfull and very polite i have been with xxx for so many years and the service gets worse every month ! ! ! ! ! quick , efficient , resolved , thanks;-) very satisfied with people i dealt with i was impress by the person i spoke to terrible service my a/c changes were resolved the service was quick and efficient and very informative . reasons are you do n't all ways geta call back when promised i had an understanding young man who sorted my payment out and my new address very helpful & i managed to do everything i called up for problem sorted out .very polite person to speak to i think xxxphone is the best ,very good customer service and signal everywhere . af already explained ma reasons ! ! excellent advice + service because you could n't offer the service advertised i am very satisfied with xxx the person i spoke to was very helpful and reimbursed my money without me needing to ask .the issue is still unresolved but i am happy to wait until monday to see if it is delivered over the weekend .if not i will need to call again but this is nothing to do with the previous advisor a a1 service . phone is faulty ,already had a few exchanges for the same phone . i do not wish to have another one of these phones and therefore want a different phone as this one is faulty again.andyour policy says i have to exchange for the same phone i was able to arrange to pay my phone bill at a later date which is very helpfull especially just after christmas and the advisor i spoke to was very helpfull with this matter i am happy with the service that you provided ! was made overdrawn twice due to your staff not refinding my money when stated ... good adviser , query not resolved as blackberry issue but given advice .probably would recommend but not sure excellent info from sales assistant excellent and friendly customer service had ordered a new phone from a store , could n't get through to the store , customer service could n't help , still phoneless ! my problem was sorted out promptly , as it was a net work problem , my free text and web package did not renew its self despite me doing nothing wrong . i think xxx are rubbish i have had nothing but problems for tge past year .i have been a customer on pay monthly for 4 years and pay as u go 10 years prior to this i would tell people to avoid xxx entirely it was easy to make contact not on hold for too long ,thw operaror who dealt with my inquiery was courteous and informative and resolved my issue promptly and with ease .thank you . because nobody has called me back to explain what is going on !maybe somebody would be kind enough to give me a call to discuss why you appear to be ignoring my new order.david . whatham07770740758 yes the people at xxx are very helpful and allway give the answer i need .so happy new year to al the staff at xxx . being charged for more than 1 contract fast response very helpful team .unfortunately the sure signal issue still unresolved i am disappointed that my data has been supplied 2 another company , who werent who they sais they were , xxx staff whist pleasent had no knowlege of the other company and i am now ringing roynd trying 2 find out who they are !after over 10 yrs with xxx i will now be thinking of not renewing the contracts i have with you advisor took my query and acted politely and efficiently .full marks providing my phone does become unlocked in 24 to 72 hours no not very much xxx could help with . its taken sooo long for you to preocess my claim and thew advisor was very helpful xx your advisor was extremely helpful and knowledgeable , he assisted me with my enquiry and other matters related to my account .excellent customer service 0 the service was unhelpful , the solution has involved a number of calls to different people and the situation is not yet resolved . first i was given incorrect info & was not listened to .only after persisting & re-explaining my query had i found out the info i needed . pleasant efficient service from mark who was very helpful it would n't activate online so i phoned up and it took some time till they were willing to do it over the phone . decided to stay with xxx for another year , but no support given for my iphone which is actually less than 2 years old . great network and service , and very helpful over the phone . very friendly member of staff .responded to my complaint by offering some kind of compensation along with reassurance that engineer would investigate problem . answered my questions .steven milessent from my mobile my issue is still not fixed after 3 calls . the lady was really helpful and patient i spoke to , did n't have to wait for ages to speak to someone and it 's a uk call centre which is best it was a quick and easy call and my enquiry was sorted out with no hassle . the adviser was helpful , polite and resolved my problem very professionally . because xxx is the worst contract i have ever had .the pricing of my bill is ridiculous , i will be canceling my contract and moving to another service where my custom is apperciated ! accurate , efficient and friendly service no u ca n't get my direct debit sorted out you 've messed it up since august its appalling service ! ! suggest you phone my number and i will inform you . she did her job as i 'd expect to be dealt with was quick and easy to use the services advisor tried to help but unable to due to barriers put up by other xxx staff and see my account for explanation to other scores totally satisfied good but could not provide an itemised quickly no dont push your luck that 's 4 questions not 3 ! very helpful throughout . i did n't get the information i wanted because you do n't keep it but your operator was curtious and extra helpful yet again i had to ring i should not have to ring once a month ! good , helpfull , well spoken english girl . excellent service i think ur service is very poor . could n't give me the deal i wanted .seeing have been with you years you would n't be prepared to drop to a 18 month contract instead of a 24 month one .i was told i 'd get the same deal as my current if i upgraded .got to the final part of the deal abd said he could only offer me 24 month deal .terrible excellent service and polite did not solve my problem to get through to an operator was quick , no queingi needed to top up a payg mobile of a relative in hospital from my contract mobile ( could not ring 2345) - hassle freeoperators polite knowledgable and helpfull . already did in previous texts :-) because i was told i was n't able to transfer a number to this phone with a perfectly good pac code friendly polite and very helpful satisfied with service service was quick and to the point i was 100 % satosfoied with ur custom how about asking all questions in one text i havent received the callbacks as promised the advisor was able to help with out reference or fuss .the advisor was polite and understanding to the problem its nice to get things sorted quickly and easily thankyou ! unhelpful no solution or suggestions provided no help given to my problem !most upset & annoyed by the whole thing considering how long i have been a customer ! ! real let down in my estimations ! query well handled by xxx employee .premier account manager did not call me back and requests made on your online phone upgrade system are not forwarded to premier - something xxx should address immediately 1 ) lots of menus to go through before talking to somebody .2 ) agent was n't able to help with the issue .3 ) strong accent of agent make payment towards my bill !the agent in question was very polite and helpful the gentleman i spoke to was very patient & understanding .all relevant info was provided in the call .this shows a true reflection on the training given in xxx & certain employees that wish to put it to good use . every time i ring in i am always helped staff are always polite i gave low rating as the ' content control ' i asked to be turn off had not deactivated .but it was not untill i called again that i was told i had to wait 24 hours . well the reason for my call was because of my bills , which i am not happy about !i was always pay as you go and happily bought the bundle packs that i was more than happy with .one of your advisors then called to say that it would be more better for myself to get another contact which is just not cost effective and really cannot see the benefit of it ! ! do n't be a pain the man did what it said on the tin cba was just fast & easy & she was friendly prompt service good service i went to one of the stores to change the ownership of one of the numbers i have on my account , i was told to call xxx and speak to an advicer which i did but then i was told that this is ca n't be done over the phone and i have to go again to do it .what a waste of time . the advisor took steps to protect my account unlike the one the other day , which caused me to have further problems . did n't really resolve problem and had to wait helpful support because my query was dealt with there and then over the phone straight away with no problems good service got everything i wanted and advisor was really good as a xxx customer i feel that more could be offered to help their customers .meaning that when u asked to lower my tariff i feel that i could of been helped more , not by the adviser but more from the company .i feel that the adviser helped as much as she was able to and could n't of asked anymore from her .she was polite and well mannered and was nice to speak to .overall the customer service was great .from a company perspective more could be offered to customers , as i have been with xxx for at least 4+ years . excellent customer service from the advisor .was done in under 5 mins : ) i just liked the service provided the operator was polite helpful easy to understand and clearly knew what he was talking about mis informed previous annoyed i have to pay disconnection fee if i want to up grade early i 'm constantly disappointed with vf , you 're not making the efforts i expect to enhance my experience o the person was not interested on my problems , but was interested in making sure that they did not have to undertake any work to resolve my problems . so cross with the lack of info on delivery of two iphone 4s 64 and notice that you 've still charged me the new package rate .no info .nightmare .nice lady on the phone with no info .but tried to help anyway ! my call was regarding a billing query .the amount in question was broken down and explained in full . vey helpful and informative staff laura was exceptionally polite , found the cause of my problem and solved it you let third party companies have my private data and when you do n't support what they offer you use it as an excuse .i never gave you permission to release this to anyone , you also have a different story each time i call you very helpful precise action sorted my problems x good service the matter was resolved quickly without long delays waiting to speak to someone information was good just slight having to wait 48 hours for code to unlock my other phone . happy great customer service from the rep and solved my issue very quickly my bill is never fair price its allways the most expensive and the signal is allways pore .especilly when other providers are much cheaper than xxx .the smart phone i have is not that smart the same as my tarrif it was the best service i have had the people was easy to understand and dealt with my enquiry fast . not kept waiting too long .advisor ( rob clowes ) was friendly and helpful . staff were very help full and very nice to speak to i 've rang three times today .the first two times i got the same figure .the second i got a figure completely different and she was rude ! not happy service and help the girl ann who attended to my query did so politely efficiently and very professionally .nothing was too much trouble and she resolved my query quickly soley totally dissatisified with the service and not being able to use my phone and with the explaination given too me , did not come up to standard i expected . i was very happy with the service and the promptness of how quickly it was resolved . unfair billing , terrible customer service unless making payment , the lady i spoke to today was lovely happy with overall service but had a problem with accessing account online and was passed from customer care to technical department who just said there is a problem and they could n't help with registering my sure signal device with on eta on when online service would resume .i received the device at 1230 but unable to make use of it as i ca n't register it yet !since the responses today were so flaky and of no help - the low rating on q 2 & 3. regards . i do not know if i will achieve what i require there is no apology for being told different answers phones are always answered quickly and staff are polite and helpful . all information i required was given , although i did not agree with some of replies ! the lady that dealt with my enquiry was very helpful , polite & efficient :-) excellent service bad service at first then garath was great the others usless the operator was polite and very helpful and sorted all of my queries for me . cause ot was sorted out quickly my call was answered promptly , not put on hold , by a coherant english lady & my enquiry resolved quickly & efficiently .thank you . the man was polite quick but not rushed knowledgable and gave me a solution to my problem that was better than the option i preffered when i first called the advisor was friendly , listened to me quietly and immediately solved the problem for me .this made up for the short wait before the conversation started . poor service always a good friendly helpful service 10 he handled my complaint well just think xxx number one phone network impressed eventually after two failed attempts staff help me with things great service still waiting for a call back from a manager that i asked for ! ! :-) she answered my questions gave me good advice and was polite this about the sixth time i have asked for three missing vat invoices and i received no more than the promises i received before - all of them empty . happy got what i wanted , no fuss , jobs a good un . helpful problems solved the problem with the phone is still not resolved .both my wife & myself have spent over 4 hrs today on the phone trying to resolve it .yet no progress .very frustrating . good helpful and understandable the service given to me was fantastic the advisor was extremely friendly and knowledgable . the only down side was the length of time i was put on hold as i was phoning from germany . .it was good to speak to people that i could understand . .as there is nothing more annoying than having someone on the other end of the phone that you cannot understand ! . .thanks the operator answered all of my question quickly and fully demonstrating a very good understanding of the system in place to help me . excellent service , complete co-operation on the part of xxx and staff .my problem was solved in minutes the the repre because the person who handled my call advised that i be sent a new sim when in fact i just needed to wait for the phone to be activated . the advisor was n't able 2 provide answers 2 my questions spent over 1 hour on the phone and was cut off 3 times , we have had this issue with my daughters phone for 3 months and we have to chase you guys constantly it 's very poor service all round and we are thinking of changing to another company no your customer service advisor are trained to react to systems , they can not make decisions and they struggle to use their own initiative .as a high user i 'm not really get much added value .& happy new year every time i ring there always polite and friendly and always solve whatever i ring up for second time phone has died on me , swapping for another phone of same type is worrying as i use phone for work .without phone i am cut off from office , swapping phone over last time was a major hassle .wanted to exchange for another model but no one would entertain it .i 'm a very unhappy customer at the moment .all i want is a phone that works as its meant to and does n't need replacing every two months . because my 3g is still not working & i 'm gonna have to call again 2moro because the lady who answered my query was very efficient , polite , had a sense of humour and , i think arranged for a new sim to sent to me without delay .i 'll let you know if it does n't arrive .peter dawes 07796 678664 q1 ) as xxx not as competitive with packages as other companies .q2 ) querie was resolveds very quickly and efficiently .q3 ) ashley the advisor that handled my call dealt with it very quickly , efficiently , and very politely x good c/s great and fast customer service . managed to sort my problems out quickly and easily unlike instore where i was told several different solutions that had no relation to the problem no rating at question 1 as query not resolved .8 for question 2 as who knows if replacement unit will work .10 for question 3 as mohammed could not have been more helpful as a said in my first message a-ve never had a problem with xxx and if this was any other day it would have been all 10s but i ca n't use me phone properly and a need it for business and to make and receive calls the whole point in having a phone cld not answer query due to xxxphone processes/info systems + no interconnection between sales dept which had originally called me ! lady was very helpful and friendly bonus she spoke english lol happy with the service i 'm reviving lovely service because i 've always received help in a friendly and courteous manner . i have 7 different contracts from yourselfs and there has been a problem with 4 upto now , i get told wrong information all the time by yourselfs , like today for intansce i phoned up to get a bag sent out so i could send one of my many handsets in for repair only to be told to go to my local xxx store and i would recieve a loan mobile phone whilst my one was being sent for repair , after waiting over an hour and paying out money on transport that i couldnt afford , i got told i could not have a loan phone and my own would take 3 weeks for repair , so now i have to wait even longer wthout being able to use my sim or any of ts featres and still foot the bill atthe end of the month eve though i cant use it advisor not overly interested in the problems i have been experiencing and used standard responses even when i answered questions .can't do much til contract ends cos i just love xxx no good service and wasn rude they was rude , un helpful , and i was on the phone an hour .it wasnt simple .i only wanted a mobile wifi .i went into the boston store , 4 times , they said they couldnt get me one in store so i would have to dial customer services , which was totally waste of my time . solution not possible to be found for my enquiry as apparently your catch caller service does not work at the same time as voicemail .i do not want to be forced to choose one of these at a time , as i need both in order to run my business efficiently .orange is much more business friendly in this matter and most probably i will be switching to them when my contract with xxx terminates .also i could not understand the person who was dealing with my call . quick service , polite my request resolved with ease ! no q1 - rated 7 for reason being only ever had xxx once , i was with orange before that but xxx is easily the best service out of the twoq2 - i rated 10 due to the fact my bill was due on the 12th & was surprised how easy it was to change to a later date due to me not receiving any money til the 14th q3 - i rated 10 because the adviser understood my circumstances & sorted everything out in seconds & was very polite & friendly not happy with having to travel to shop to sort out a problem of misselling . did n't get the exact solution to my problem but your employee worked really hard and was extremely efficient and courteous in checking that we got as close as we could to a full satisfactory result . andy was efficient and competent , felt satisfied . my tarrif was sold to me through a 3rd party it is 100 pound higher per month than my previous company 3 .i 'm tied in for 2 years i have no internet access ,ca n't send picture texts ,the volumes broke but i ca n't have a new phone according to first choice communicatoins because they never supplied it .so i spend 280 pounds per month and no one can hear me .to be honest i 'm sick of it : for:-a/ i 'm a long term customer to xxx .b/ for a what turned out to be a silly question.c/ the number i was given , turned out to be incorrect . because i got sorted what i wanted with no problems at all 0 your consultant disconnected the call before it was resolved and did n't call back .left me very angry . not helpful at all did n't answer questions , gave me useless information , when i said i was thinking of leaving for another network , they told me to go ahead 30 at the begining you asked me to answer 3 questions ....... called in to reduce payment plan , advisor was more than helpful , explained to me in detail and was very precise and polite . . could n't have asked for a better conclusion very frustrating experience , would have been much more pleasurable if i could have ordered in the shop as i have to go back twice anyway to sort out issues .no help via phone . due to the severe weather , have had no vfone uk and because islay is so close to ireland signal automatically went to vfone ie .telephoned and spoke to natalie who could n't have been more pleasant , understanding and extremely helpful . good service xxx should have contacted me twice to activate my account and did n't i 've now called 2 departments and i still do n't yet have the issue fully resolved .i apparently have call again in a couple of days to make sure you haven 't overcharged me ! ! ! ! good service helpful . three calls to explain i have moved house and i do not have coverage .when i was cut off from first call there was no attempt to call me back .the second call was much more helpful and did try to help and call me back .the third person was no help at all and informed me that although i now live in an area with bad coverage from yourselve which has been verified by xxx i will have to continue with my contract despite not receiving the 'goods ' i am paying for .frances owen dealt with quickly and assertively the telephone adviser was extremely polite and helpful and answered and dealt with every issue professionally a get a new tablet and to upgrade a phone i asked 3 times to remove insurance because it should not have been there in the first place but you continued to charge me for it .also i felt that the charges i was incurring on my bills where not correct and i was being overcharged no settings have been set for picture message i had my call answered quickly , politely and efficiently advisor very helpful told me everything i need to know becouse i had a good service on the other side of the phone because u asked me 1st person not always easy to understand - had to have her repeat herself - info she gave me incorrect .2nd person spoke clearly , told me problem - and i did not have to remove battery and sim card as per instructions of 1st person !he also seemed to know more about which mast serves my area and that it was the cause of my problems - ie no network . the lady seemed unsure and said my xxx passport would not work !called again spoke to another person who said it did and told me the charges .clear as mud !who was right ? ? cause you that i think good service and helpful throughout very well trained , well aware of the query and helpfulness in abundance . . i had loads of problems with my phone , i kept ringing up and no one knew what i was on about not even the technical people and they just kept putting me though to different people , and in the end i hung up on them most of them was rude and i did n't understand what they were saying because they was n't english customer satisfaction the problem should not have arisen on the first place .for no apparent reason my phone was suddenly barred for international calls . because it was fair considering the customer service i received . person was very understanding and she was able to help me out .when she could not give me a direct answer she explained so and then spoke to her manager .all the while keeping me well informed i was unhappy with the response of the insurers , they declined my request because i had not used the phone i have lost for over a year .i have appealed the decision and await their reply .otherwise i am looking at obtaining a new phone , this obviously would be through another network due to dissatisfactio i have had no xxx coverage in my house and my area for close to 4 months now and they have refused to cancel my contract on a phone that i am on able to use as a result of xxx not meeting it 's end of the contract and i am made to pay full line rental .i do n't believe this is fair or right and the man i spoke to was very indifferent and not very helpfully .i know this is not entirely his problem , however i know believe i was given a world class service or close to it .this is my honest opinion adviser did everything in their power to help .very polite and friendly as well q1 coz it can be slow q2 coz some of it did n't make sence q3 coz it was working would have been higher but due to having no signal since monday that 's my reasons the man i spoke to was very friendly , prompt , clearly spoken and eager to help .a great service . 0 the xxx advisor was extremely helpful and deserves a 10+ for how he managed my iphone 4s problem , but unfortunately i still do n't have a resolution to my problem , or an explanation as to why it is happening .there are many people who have posted the same problem as mine on internet forums , but again no explanation as to why it happens .the problem is the iphone just shuts down and only a two button reset will bring it back to life .i have been a xxx customer since 1993 and i understand if the phone is replaced it would be with a reconditioned phone , this i find unacceptable . the lady was so helpful and put my mind at ease with the problem that i had about my bill yes if u ring me i do n't like text because the adviser was extremely helpful and had provided me with all the info and assistance i needed great service excellent service cos the rep i was talking to sounded lovely on the phone .had an putstanding personality and i would love to deal with her again i believe she was called beck 's i feel loyal customers are not rewarded nor regarded as such .very poor customer services sometimes both over the phone and instore not to mention online ! good quality service i have awarded xxxs customer services with 0 out of 10 for the above questions as i believe that a well established company such as 'xxx ' should deliver correct information at all times to their customers at no point be rude , sarky , laugh or question their integrity over the phone ... never have i had so much hassle trying to resolve a simple problem , i was told before joining xxx that you customer service was absolutely shocking and gave you the benefit of the doubt never again ...i will be taking this matter further and informing friends and family of the service you provide ( or do n't in this matter ) weither it be by social network sites or word of month i will ensure one i know has to deal what i 've had to deal with today cause no paying customer should . coz your helpful and understanding the down fall is if your phone gets incoming calls there no way to get through 191 do n't work need to sort something out for that good quick service my problem ws resolved at the tym but my fone is stil playin up wen i make calls & is only bin on a wk ...so nt happy grrr ! i am satisfied with xxx , would n't use another provider extremly pleased with the service i always get from xxx staff . very satisfied with help person 's knowledge . just satisfied lack of information/updates .email support were less than helpful , no matter what i asked the response was the same .the fact that i had to chase to get the information is not good cause im always given confict imformation and not happy with xxx and some members of staff not helpful or not doin there jobs then there have been a few good staff whos then had to sort out the mistakes after i hav to repeat myself and argue my point there are a few reason and i dnt think i wil renew my contract when its up the advisor calling to discussing upgrading my xxx account and transfer 3 x o2 numbers to xxx , but disappointed on lack of interest and willingness to help . u hav always been helpful in everyway thank you excellant service and my query was dealt efficently and quickly very pleased with the service i got i rang twice before with same query and got promises but no result so i 'm currently totally dissatisfied with xxx !it will be interesting to see if i get a response !i wo n't hold my breath ! pleased knowledgeable and efficient she was very helpful the person i spoke to was extremely helpful !thank you . always a good service ! ! ! my problem was solved quickly , efficiently & and very pleasantly was all ok satisfied , the agent was professional and helpful but expecting more than 25 % discount on that call .first ofall i am a good customer always paid on time secondly i misunderstand the rate of charge of my call abroad so i thought i will have a better gesture from the company . 0 for recommendation as the automated system was faulty .also i think the overall performance coverage , signal , and call quality have slumped .q2andq3 scored 10 as they were polite and functional shame about the rest . my ratings were based on the issue i had being resolved in a professional manner . because the girl could not have been more polite , helpful and efficient - the antithesis of the first person to whom i spoke who was a man . the assistant was clear and concise , very helpful and straight onto my problem ! ! full marks ! ! ! ! the last lady i spoke to last ' fiona ' was fantastic and perfectly professional and helpful .but there were two others before her not as helpful , one of them said i 'd have a call back and never got one . ? ? ? ? ? the lady i spoke to today was really helpful ,taking time to go through the queries i had about my mobile and account .andgenerally allround polite and helpful . very helpful and accomplished what i asked for .all in all good service .never fail to please ! was pleased with everything 10 exellent allways have polite helpful response from your operators i have had an issue with the cancellation of a sim which should have been done 3 months ago .i tried to do it by phone and was told it must be done by email .i went online and sent an email and nothing happened .i telephoned again and the email could not be traced immediately .the man said he would try and locate it .i said if you did not manage to locate it telephone me again .nothing happened .i telephoned again after three weeks and still the sim had not been cancelled .the man said he would do and arrange a refund but o woul have to confirm an email sent to me in the next 24 hours .this was 8 hours ago and so gar no email has been received .this is more difficult than it needs to be surely .regards gordon parker professional , knowledable and fast the advisers are always giving me wrong information making me spend so long on the phone and always getting over charge for the wrong reasons .i 'm fed up of getting the wrong informations !please fix it ! the first time i rang , technical support hung up on me .and my problem did not get resolved . .sorry reasobs given in previous texy should n't send that final one ....as now when you send another one i wo n't send them ....... just stop with the 3 questions . . i have been a xxx customer for a long time .this isnt the first time ive had problems .but on each occasion it gets sorted .you have very helpful staff and very polite .i will be staying with xxxf one .as it suits my needs . the advisor 's accent was a little ununderstandable ,but overall i am satisfied . it was great , easy to complete what i needed to do .thanks . fantastic and really helpful very helpful and understanding my questions were answered comprehensively and the customer services officer understood everything i said .this makes a big difference when one is trying to get answers and resolve issues .this has not been the case during previous telephone conversations which is why i gave it a 10 rating .ordinarily the rating would below a 5 you asked me i told you u were good 10 because i was told to phone back on the 12/1/12 for something that should of been easily sorted out today . i 've been lied to by xxx in order so they could fleece me out of yet more money .apparently my phone , which was sent for repair , was water damaged .this is a complete fabrication as the phone has never been near any water .and i was told that i would n't get any money back that had been charged to my account .i demand some sort of compensation .regards the efficient manner in which the member of staff dealt with my query .a refreshing change to the usual call centre experience i was efficiently directed to the correct person to help me .my problem was immediately identified by the lady i had been transferred to .i was totally satisfied with the way she processed the payment i had been unable to make on line .i felt as if i was speaking to a local call centre and an efficient person on the other end of the phone . very satisfied with your service both on the web and on the phone .thank you . i spoke to stuart and he was fantastic really helpful many thanks to him answered my query efficiently & was very polite well i 've been with xxxphone for years and want to reduce my monthly outgoings you would think u would be helpfull !but told me there 's nothing i can do , so now have to wait 12 months . .all i can say is when my contract is up for renewal i wo n't be comming back to xxx excellent service i do n't have any problem with xxx !use to have a lot of problem !not any more ! i would recommend it because it does not hav connection or the network problem n the 3g works great n the adviser was helpful when it comes to customer service i find u very helpful excellent service and the lady was really helpful . because i was really happy with outcome i got always friendly and helpful because i understood the instructions i was given and the operator was very helpful . i only had to change my address details ....and it was reasonably easy !thanks ! totally love it good service today i have got told different thing each time i have rang u my call was handled efficiently & politely - simple really . 10 very helpful and have never had a problem when i 've phoned them and i know i would n't go with anybody else in the future i will be staying with xxx thank you . cos it was a quick question and it was quickly answered the woman i spoke with was very helpful .i rate her highly .however the problem is that the issue is still not resolved .all my phone calls are distorted and i lose connection constantly . usually had pretty helpful experience when phoning to ask or sort out stuff .probably a 7 overall .however one very bad mistake was made by someone who was otherwise very helpful when organising a replacement phone for me - turned out she neglected to complete delivery because she exited her screen without pressing checkout ( or whatever the right button was called ) .your survey however asked specifically about my last call , which was today .today 's phone assistant was pleasant but the least knowledgeable of nearly everyone i 've spoken to ; for example he did n't offer to check his uncertain answers with anyone else ( & i was too busy to pursue my question ) .hope that helps . gave me great help in a process i was not familiar with . i am not impressed that xxx want 15 pound extra on top of my usual bill for 2gb of internet still awaiting call from support engineer there was n't much to be done .not really a test of aptitude . still dont know if problem can be solved can someone please call me because the lady i spoke to was very helpful unlike the male i spoke to the day before very much satisfied with the service . after 7 months i am still awaiting xxx to accept a payment from my barclaycard commercial charged in euro , something i am assured is possible .if i might be permitted to communicate directly with them it would help , but instead i must rely on an email being sent from billing & collections to them .this will be the 4th time such an email has been sent and i 'm not holding my breath for a result .there was a time when i held a torch for xxx , having been a loyal customer for over 10 years , sadly these days the customer service is severely wanting in some areas . you said three questions but very pleasant call handler i found the staff very pleasant and helpfull .my problem was resolved very quickly because there was a prompt response and the manner that the person was willing and helpful . because nothing has been done about my problem which i reported at 3.30 pm and it is now 6.15 pm not a happy customer .i may change to orange if this is not resolved soon . 7 the advisor was helpful and tried to solve problem , 7/10 , but its the 3rd time i 've called and the problem is still unsolved , poor service and not happy , 1/10 u put unecessary charges on my account . the bill & the guy were a bit confusing - the 17.08 for vp was under service charges but was actually for calls .also why would i recommend vf on basis of support call abt confusing bill (q1 ) good service i got today xxx shop man was very helpful but has had to refer this to a technical team to get fixed .do n't have great confidence the downstream team will fix it . person knew what i wanted and made the necessary changes immediately .and in english ! ! been xxx customer many years very helpfull excellent help from advisors who are always there to help with any service .brilliant network very professional operative i spoke to : chris x 1015182 warrington i think . generally , the customer services dept was first class but my first query ( overcharge on bill ) , although it has now been promised to be resolved by the customer services , should not have happened in the first place , hence the 8 on q1 . the first person i spoke to at customer services was extremely helpful and professional however the person i spoke to in technical support was rude and quite frankly had no idea what he was doing ! some resistance to fulfilling my request . -got through to a human straight away - sounded like a uk based office - english mother tongue person - query understood and quickly resolved . previous experience i telephoned from america because u was locked out my voice mailbox .i was advised that it would be reset and i would receive a text with pin number .i never received text . will tell you if you phone me 5 because xxx are a good network but quite expensive on certain contracts and the last two 10 's because my query was fully dealt with and the advisor was polite your **** quickly resolved my query satisfactory service in all aspects . i have been a long term xxx customer. .and have always found the service a1.. friendly and unimposing staff etc. . could do a little more with coverage in certain areas but other than that all good . . because i 'm always treated well , whatever the need for the phonecall i 'm happy with xxx i called to discuss leaving xxxphone as i could n't upgrade to an iphone without ending up 10 per month more expensive and effectively a 30 month contract as i can get an iphone through apple with 3 ...... i have been a long term and loyal customer and was very dissapointed by ` the computor says no ` style of customer service . sorry but i have n't got time to waste going through it all , just not completely happy with .my plan and somehow you have wangled it without me knowing that my contract has been extended for another year , when i am not happy with the plan i am on , it is costing me far too much and i will be looking at going with another company as soon as it is possible he was good and sorted it out for us having switched from o2 several months ago , i have had nothing but totally appalling service from xxx , and after yet another thing going wrong i got strung along for a long time , before my issue being just partially , and poorly resolved and then being cut off - the service is completely shoddy . no because i did n't get sorted what i was phoning for efficient service with a friendly helpful person on the other end of the phone unhappy with lack of care and successful out come ! yes , the adviser understands the problem but it has .notbeen resolved not good service because customer service was no help and i never got a text when my data was up u only text me today when it was too late there should b a cap on it and if your mobile dongle speed was any good i would not had to use my phone wanted to order new phone 3 weeks early the individual did not seem to be interested or know what they were doing the man i spoke to was so helpful .i had a lot of queries and he was so helpful with all of them . too many errors on my account .this is a constant problem with xxx and , although sorted on this occasion , is becomimg a continuing nightmare . i will be seriously considering taking my threecontract phones elsewhere . it was good service on the line but not good at shop thanks i have had a nightmare upgrading to the iphone 4s with being charged for the handset when it was supposed to be free , been trying to sort out the refund ever since and dispite receiving a credit note to my account more money was taken for my next bill .been with xxx for ages but will seriously consider other networks next time , really not impressed with your customer services .i have to start again explaining what has gone wrong every time i call . friendly and helpful sales person with a personality ! 10 what do u mean by rating they had no idea how to advise on technicality of sudden locked phone which did not respond to code .shop more helpful .ages to answer phone to human voice my reasons are the signal is always great with xxx,call advisers are always helpful and friendly and also xxx always give me that extra time 2 pay if i get a high bill , good fast service xxx is fantastic customer service consultant very good but discrepancy re cost of handset very disappointing i have been a xxx customer for sometime now and i'am happy with the service .my query was resolved quickly with a customer service advisor who was very polite and helpful . next week very polite , informative and deal with my query efficiently and effectively . bc i 'm happy with xxx so far ashley was brilliant even though his system went down twice .very helpful .a worker you should be proud of :-) the guy was very helpful & sorted everything out straight away . fantastic service ! very helpful it was a very clear and easy process 10 original advisor could not fully help and transferred me to technical support who did nmt fully understand my query and i got cut off 10 the person who answered the phone was excellent friendly , helpful & answered my query in a which was easy to understand c s not 2 helpful i should not have needed to contact you on this occasion as i was under the impression the payment had been sorted out after contacting you on 29 dec.my bank statement shows you have taken payment on 21 dec.i did not recieve new phone until wc 19 dec.i am sure that as i am a long standing customer you could have waited and taken payment at the end of january as opposed to restricting my service .i am looking into and considering my right to cancell . 8 whenever i 've contacted xxx your staff have always been friendly , efficient and helpful .i wish other companies were as good .thank you . 9 ive been with u 4 years .bestnetwork very helpful.thanks friendly and helpful advisor it was good service ? cuz you asked me to rate you ive had most networks and the last 6 years ive had this number xxx has been the best from reception to customer services ! n/a xxx is a good phone company ! ! there have been lots of issues with setting up this phone .xxx were useless as were the staff in car phone warehouse in london and hove but the staff on the brighton branch were excellent on the two visits i made there . good customer service the chap was extremely friendly , helped me immediately , and i never had to wait to speak to someone my phone call was the third attempt at trying to fix something on my account .hopefully this time it will be fixed but only time will tell . very helpful lady could not have been more helpful the person who dealt with my enquiry was so knowledgable and polite i decided to take more products from xxx .thanks . good service quick and informative response . very good service i 've asked twice 4 paper bills with no luck , hopefully 3rd time lucky i was dealt with quickly absolutely polite , helpful customer service person who listened an helped me in every way she could thanks the operator was very helpful and efficient . ur service is **** -fact----8-( as nearly always , 100 % satisfied with xxx .that 's why , with payg & then contract , i 've been with you for approx 15yrs .thank you . i have lost all my text messages - no explanation was given he had an excellent attitude and i felt assured he was going to deal with my query very good staff laura was very good . no very satisfied with service given he was very polite , pleasant and helpful .really good ! ! good alround support . i was happy with your service the operator was very helpful in sorting my bill n answering questions i asked ,so overall i was very happy . never get signal 1 .as a long term loyal customer of xxx i feel iv been completely let down by the company wen i was due 4my upgrade .2. its wrong t presume evry1 uses n understands the internet n email .its 2 complicated t cancel my account nd i'l now hav t trapes into town t xxx shop 2 get help t do it + im goin t get charged 4 a paper bill because i dont hav a computer .3. i hav no problem with the adviser that took my call i 'm really disappointed with xxx after 10 years of loyal custom very helpful advisor , but the system could n't provide the info i asked for until my upgrade date . it had nothing to do with the service i received today but feel that there have been many issues with my account over the last few months and it puts into question my trust in xxx as my service provider . no i was dealt with straight away with no hassle and very politely .i have been with you for a number of years and have had no problems at all better than first time plus goiing shop very upset well systemwas down ...and my questions were n't answered ... the guy was very polite but nothing resolved ... i also feel that as i had no access to online account .there should be a text to let u know u are about to go over the inclusive mins ....in this day and age ! because the advisor was good help an easy to speak to ,best person i 've spoke to from xxx promotional calls not logged as a call from xxx . i was left on hold for a very long time , when a solution to my problem had been agreed , that eventually i was cut off . the operators was good , it 's just the experience of transferring the phones has been long and drawn out .without people knowing the process .it could have been dealt with weeks ago , if people just knew what to do . find it hard to register 0740 on some sites on the web , as they just don ,t accept it because i was satisfied to stay on xxxphone spent a fortune over the last two years with xxx and you wo n't even come to an agreement with the last bill !it 's a joke very dissatisfied with the service very helpful and quick was given wrong info .and left on hold 15mins and then cut off .i called xxx phone 3 times in 30mins ! ! that 's why ! ! i needed answers to questions ?and i got all the right answers : ) i am only new to this network and nothing has not worked since i got it . quick answering of call with no lengthy queuing .polite and friendly advisor who was not able to solve issue immediately , but quickly sought advise from technical department to solve the problem . answered my questions quickly and helped very ppo just very happy with service and found no fault . on the call for one hour .far too long .after 35 minutes of call , first person could not resolve it and transferred me on .it was a simple query about understanding the bill breakdown and some credits . 10 on time and sorted when requested by helpful staff the advisor tried to help , but the problem was with the connection to the network which was failing to give my mobile device more than 3 bar edge signal in an area that should be giving 3g + or higher .she reported the answers given to her .she tried to be helpful .regards bob. : ) was on hold for 20 mins then got through and was cut off .i tried to call immediately back and then was told that technical support was shut at 7.45 when earlier the operator said they shut at 8.00 . the man which i spoke to was very helpfully they was very helpful and polite quick efficient service quick response ,nice and polite agent ,problem resolved ,additional queries responded .perfect service . very friendly service he was polite n did the job the answer ad to why i am in the specialist dept . i rang to cancel my 12 month contract that end 6th of feb and the first girl i spoke to said i had to put it in writing so i rang again straight after and the girl did it straight way and ask if i wanted to lower the tariff said no i no longer needed two phones with you why could n't the first girl do it why did i need to ring twice and why do i need to ring you to stop you continuing a contract that runs for 12 months you should ring me and ask if i still want it very helpfull no waiting time atall xxx do n't care about the individual , their concerns , requirements and especially when some goes wrong .as in my case i have been without signal for four days .when i called xxx i felt like there was no support , or an idea of when signal would be restored .other network providers did not have issues which leaves me wondering why xxx are having considerable problems in this area ( oban ) if asked whether i would recommend xxx to a friend i would say no and support my advice with this example of poor customer service .shame on xxx . i swapped to xxx from o2 & my phone is n't very good & picture messages are n't included in my contract so get charged extra every month .i was n't told this when i signed up ! ! !i wo n't be renewing after this contract ends & if i could hand the phone back & get out of this contract then i would . friendly and helpful very good service and a nice attitude can't give a perfect ten for the first two until the product has arrived , but assistant was very friendly , clear and helpful . no satisfactory solution to problem good service given i rang for some specific information and your representative told me everything i wanted to know - thanks . excelent customer services in the 3/4 i have been with xxx .they alwayz help you out good service and good coverage the person i spoke to was very helpful and explained everything very clearly and answered every question i asked very quickly and promptly no real interest in looking for a solution to the problem very helpfully and helped me set up online . no good service though a misleading conversation with false details last month quite a long call .issue could not be resolved there and then after being offered s deal by xxx and wanting to accept it i had about 7 different calls to several different departments passed to and fro and was not offered the same deal or even the handset requested .the service was shocking but believe it is down to to many offers within different departments .i will be considering moving my business elsewhere when the contracts are up on my other 7 xxx contracts even though i am a shareholder .do i expect this text to be acted on ! ! ! ! not really question answered easily an professionally . prompt answer .uk call centre .freindly helpful operator .if call centre went outside uk and i had to wait ages for an answer i wd change provider i upgraded my phones in june to what i thought a 18 month contract only to be told it was 2yrs this was claimed a mis sell but xxxphone declined this very happy with my contract but service and assistance a big let down .hoping when and if i upgrade i get a better service no i talked to a gentlrman called larry . . very understanding , answered all my questions well , addressed my querries really well .quite an assertive grntleman .kudos to him i phoned customer service today gentlement on the fone handle it very well thank u i mean 1oo % happy because my problem was sorted out although it took long . no. the reason for my ratings is that the adviser was excellent at dealing with my action please thank him again . speedy efficient service for a 25p call . he was quick and efficent yet went back and checked when i asked him too as i 've been with xxx for at least 15 years and must say had no problems with them the reason for my ratings is because my wife ,son ( who are also on xxx ) and myself have not been able to have out going calls for the last 3 weeks and when i 've rung which is about 4 times nothing seems to of been resolved although things have been tried .i have now been told today that things should be working within the next 2-3 working days .i hope this is the case as its been very inconvenient over the past 3 weeks for this household to have to go 10 minutes up the road to make out going calls . very helpful , provide you with info on current offers , no pressure to accept offers , answer and handle queries confidently and promptly . i phoned with an enquiry in reference to my phone account , i spoke with 2 representatives and found both very curtious and helpful , also dealt with my enquiry promptly , thank you for excellent service . xxxphone have not resolved my issues i could not understand the person i was talking to as he did not speak good english overall rubbish service as i have been a customer for years !i am not happy and will not take another xxxphone contract after this one finish 's the young lady was very good and delt with my request as i wished .xxxphone as a company are just about average . no u lie 1 . xxx overall i believe are the best of the uk networks .2 .i will have to phone back as i feel my current price plan is not the best for my usage .3 .the service i received was good ; the adviser was extremely accommodating but i did not grade higher than a 7 as i still feel that i am still paying too much for data .i need to explore this further . just read the notes on my account you could not make it up just a string of broken promises .the advisers i have dealt with have all been very apologetic and courteous however this has dragged on far too long and caused a lot if distress ! nathan who i spoke to was very friendly and knowledgable .if only more people were like this guy in customer service the world would be a much better place .give him a massive bonus and some nice chocolates , some beer and possibly some flowers from me ! was happy with the service great prompt service , advisor went out of way to help i am always satisfied with the help from xxx your contact was polite , helpful and concise because he was very friendly man and easy to understand i 've been with xxxphone for a few years now i 've tryed others but found yous to be the best for costumer service i was happy with the customer adviser was disappointed i couldnt cancecl my old contract ovr the phone .when i went online 2 cancel it i went threw the whole procedure 2 b then told there was something wrong with that system advisor was pleasant an helpful .call was answered quite quickly but not happy with form to fill in and international call tariffs very helpful as always giood servive the lady on the phone was very good nice quick and helpfull it a quick & prompt service with a smile & xxx as allways help 'd me when i needed it it was a simple call dealt with quickly . because i am spending my time to solve a mistake you made yes .the adviser was excellent on the call but somehow the tethering capability of the phone was removed which has proved to be extremely inconvenient .( i suspect this had nothing to do with her and is your system hence the marks . )as i write this i have made 4 phone calls ( i think ) and spoken to 6 people ( i think ) to get this resolved .it is still not resolved .i am currently thinking about charging you for my time .given my previous poor customer service ( see my file ) i am also considering using the cooling off period to retract the contract and leave xxx .your comments will be appreciated . operator did not seem interested , which was particularly disappointing in view of the mistakes thar saw no service for nearly a week and excess charges .no one cared that we lost valuable calls and probably business , let alone offered realistic compensation .realistically - ` could n't care less ` ! why ca n't i just go into a xxxphone store to change my sons and my account details ,in which the store was at fault in putting in the wrong details ,now we have downloaded the forms sent them off still nothing has been done ,nearly a month has passed and still nothing has been done . because 2day i was satisfied with the service and help given by stuart your advisor thanks i could not get any sense that your operative in india could understand what i was trying to say .also i feel very let down by your service in bishops stortford - xxx is lucky that i blindly renewed my phone contract .i will be changing as soon as iam able , to another contractor .there is absolutely no incentive to be loyal to your company . the advisor was very helpful and explained everything in detail gd customer service x it 's on at 8 and 8.45 ! did n't listen to my problem , automatically assume staff are incapable of doing anything wrong , not honouring staff mistakes the request of an upgrade was not answered and the line was disconnected . you 're awesome no i am disappointed with the way nobody will take responsibility for mistakes made .the time it takes to get any sort of response which is never an outcome for the issue in hand .i still feel that i am not a valued customer as my issues have been on going for months yet i am still not a happy customer . call center is in the uk. the questions are not scripteded and staff are very polite and treat you as a person and not a number . because whenever my phone breaks you send me another one !and you gave me a different phone when i did n't like my original one , but you would n't give me an iphone good service the experience i should n't have had to make the call in first place but very happy that it has been sorted now all the advisors i have spoken to all tell me different information and even though i have been a customer at xxx since 1994 ( different numbers ) i feel that old customers do n't get looked after as good as new . xxxphone r the best phone company very helpful ! ! ! ; ) ? no quick polite service and i got what i needed , thank you , all the best .james sarah was brilliant .she solved problems that no one else has been able to . i received the service i expect from xxx , and an appropriate and sensible compromise was reached between myself and the adviser . very friendly and helpful service , problem resolved immediately .no waiting time on call .keep up the good work xxx ! very satisfied with xxx i thought it fair .nothing done yet though ? as always ...the person i spoke to was very helpful with the query i had , and tried to sort the problem i had very quickly and professionally , even though i still have the problem with my phone ...but it has nothing to do with the person i spoke to but rather a network problem that she could not do anything about . good efficient service . i felt only the last person i spoke to out of the 3 was genuinely interested in helping me .although i was totally unimpressed when she locked her pc and asked me for my username and password !i have previously been impressed with the service but was extremely disappointed today . xxx rubbish , group of thieves ! as i have saved my rewards .up ! tried to claim them all , as saved a lot .and yout .customer care team .kept telling me to .vodo rewardz ,i have done this many times ., i am .fed up as sabed lots up , and no matter what i try or who i ask !no joy .your staff are polite .buy anwsers .do not help .me usual **** service everything i needed was dealt with quickie and friendly 0 i found the service completely satisfactory no - you did n't even bother reading them . successful outcome the low level of .security .allowedmy daughter to buy an expensive phone which she promptly lost and. i am now .tiedinto.a.contract.withno phone .i am .also .sickand tired of trying to communicate with non british.people who do n't understand a word i 'm saying i rang for help with a better tariff and was told that he had to stick to their standard price plans and was offered no attempt to match other plans or sweeten the deal .i did n't want to leave after years of loyalty but now feel i have no choice and will be doing so . my call was dealt with by sam jago in the birchwood , warrington call centre .from the minute she answered my call , she was professional and actually interested in my queries .she also made me laugh and ensured that all my questions were dealt with .we have been customers of xxx for almost 20 years and i can honestly say that she was the most well informed member of your staff that i have ever dealt with .she was absolutely brilliant and needs a big pat on the back !please pass on my thanks ! answered all my questions the advisor mark was very helpful am i am pleased the staff i had were helpful an solved my problem straight away overall good however still unclear of how the download allowance is used - applications which are chargeable and come off the monthly allowance i called asking to be sent xxx settings to get my internet working but never recieved them basically the person i spoke to could n't fully do everything as my bill was n't fully ready to tell me what it was .although the person i spoke to was very helpful and easy to understand and explained everything a nice polite helpful person very help full and found the problem quickly . the operator did not do what she said she would which was to send instructions about how to reset my internet settings , so my problem remains completely unresolved . ur amazin rzn xxx operator woz very helpful sorted out problem explain everyting the ratings reflect the service i received . i always get the better service from xxx the woman on the phone was kind patient and knowledgeable .she was also very helpful poor customer service every person i spoke to in your call centres gave me a different answer , none of which resolved my problem .took over an hour .finally put through to technical support who had the problem solved in two minutes .not good enough overall good service well mannered .very efficient .stuck to matter and resolved promptly .professional .call handled in cairo yet perfect english .pleasure and thanks .only drawback was the fact that i had to call with the problem in the first place . staff are very polite especially the 1st guy i spoke to but i rang to sort out the poor signal i have where i live and because of the poor signal i got cut off even though they have my number no one called me back ! ! ! please do so !do n't know why i bother paying my bill if this is the service i get ! ! ! dont know why i pay the bill if i cant even get a good signal !all i want do is to have the signal boosted where i live .postcode is cv37 0se.hope someone reads this and sorts this out ? ! a very friendly , bubbly , sharp and alert representative .she grasped the problem immediately , and sorted it .this is ( now was ) a problem i have been grappling with for ages .what a lovely change !( her name is carina ) no help polite , efficient and professional was ok very polite advisor i 'll answer that when i get the phone or confirmation of it 's dispatch no umnlimited internet , slow service and not the best signal range . 10 the last advisor was very helpful ( qn 3 ) .i have had many problems and i am therefore not convinced problem has been solved ( qn 2 ) .xxx customer service has been poor ( qn 1 ) . because i lost my codes and some one was going to phone or text to let me know if i have ponits to get a new phone had many problems with my upgrade and not very helpful assistance when trying to sort out my bill knowledgeable and solved my issue quickly and efficiently because of andrew the advisor not xxx he was brilliant generally good service , despite the initial error .however , the assistant made me hold for 10 mins and then told me i 'd have to pay for it ! ! 35p a min ? ! i 'd like a refund please , xxx ! the 2nd question only got a 5 as family number still not wrking .number is 07789218667 .its my son and is still saying no credit .the other 2 questions got a 10 as did help and polite etc i have had the poorest customer service , sustained over a four week period that one could imagine .i will be leaving xxx at the end of my contract .amateur at best ca was very friendly and solved problem quickly friendly , efficient , and honest .plus he spoke english . the problem was resolved no improvement on my plan no the advice was precise well mannered and immediate because it coul be better ,updates and bills . i could n't change my price plan over the phone , nor could i do it online without buying another handset im unhappy 2 be leavin xxx but u were not very understandin of my position ? good customer treatment good service i just felt xxx given what a good customer i am , may of done more . thorough service with clear answers . had very good service nice lady on the phone had some trouble in a xxx shop earlier today .when i rang the team on 191 on both occasions i was satisfied . good vibe i called to complain about something and after 6 min conversation , the line dropped the advisor was very polite and helpful the advisor was very helpful but my issue has not been resolved ! ! ! adviser was very helpful and i like xxx . very happy with the services provided by xxx and my problems were resolved quickly . call answered quickly and handled efficiently , call handler clear and easily understood x amanda was so very helpful advisor fine xxx the problem bescause the service is good yes .my wifes mobile locked .see 2days notes on 07979694824 .a visit 2 xxx shop witney made matters worse .obtained puc code seemed ok .asked 2 show me how 2 remove security code .assistant did so but at home could not access phone .sim pin ok .could not access secy code .back 2 shop .could n't help , ring 191 .tech operator tried 2 help .downloaded nokia suite on advice .phone would not allow access 2 pc .next move - contact nokia monday .its a joke !but its not .my wife has a contract with xxxphone not nokia , the phone make is incidental .where is thd customer service ?ring me if u want more . very good service wasnt told to make sure contacts were saved to phone b4 inserting new sim .as a result i 've lost all my contacts !gutted very happy with xxx as a provider , only issue was that could n't have product i originally wanted ( 64gb ) and when i asked the operator when it would be available he did n't know or try to find out .aside from that very happy . i ca n't believe that xxx do n't want substantial business from a new account from me i had an excellent customer service personnel who was willing to assist with my query and gave his time to listen to .very patient and helpful guy .thank you . u changed my tarrif the guy on the phone helped im leaving xxx . now gettong annoyed with these texts .... the girl who helped me was v polite &helpful .xxx made a mistake with my phone delivery so i 'm not v impressed at present . good customer service your advisor listened to what i had to say .even arranged a call back for tomorrow .something which i have n't been able to get any advisor to do in 3-4 months .there was no language barrier like usual .i could n't ever recommend xxx to someone else as in general customer service has been terrible , i am seeking to end my contract as soon as possible within 2 mins of my call the content control was taken off and i 've had no problems with it since passed from pillar to post and then was disconnected at 6pm when the lines closed .very annoying ! happy with service provided i received good service . my first question was only to find the phone number of the store as its not advertised anywhere , the local store was to contact me , but failed to contact me ( maybe more in store training maybe advised )my ratings was not direct towards the adviser but to xxx direct , the adviser did nothing wrong and answered the right answer , if your 1 st question was towards the adviser then possable i may have answered different , mark litchfield milton keynes school of motoring because xxx have always been fair and explain things clearly . was helpful and tried to solve the problem the best way . very happy with the outcome ,thanks . quick and efficient service with confident answers to my questions . as per previous texts very good service he was very polite and listened to what i had to say .and was very quick at dealing with the problem adviser passed me through several different departments who were unable to answer my query .left with a verdict that will cause me more hassle than should have been necessary .been a customer of xxx for some time and this is first real disappointing experience with customer service usually very very helpful . they give me very satisfied answer that 's y i give 10 out of 10 because i am very satisfied ... i was satisfied because they solved the problem quick and efficient yes xxx have taken my bill payment 2 time this month and will take 5-10 working days to return the payment because of xxx incompetence i am paying the price and all this after being called a `valued customer ` well i guess orange may give a better service ? i have been a customer with xxx for over 15 wear overall the service has been excellent .i knew what the problem wap but the initial 5 people that wap dealing with the call had n't taken the appropriate steps .i suggested what needed to happen and the problem wap resolved . i never get a signal anywhere . .the rates are overpriced .i get cut off even when i arrange pay debts which annoys me . customer service who dealed with my problem was very understanding and my problem was solved .i am going to recommend my friends and family to swap to xxx as i am going to stay with yourselves for a very long time .i am a very happy n satisfied customer .thank you . because you are usless and send me my pack code at 5 in the morning i was annoyed with original sms fron xxx .the assistance given calmed me down . very friendly advisor and problem sorted ! the operator was very informative , helpful and polite . because the advisor went out of his way to help me and explain reasons .he is a credit happy with service . i 'm happy with overall service but not happy with your billing system . she dealt with my enquiry professionally . very friendly adviser , helpful , knew what he was doing , professional .sorted what i needed sorting . :d q2 : i would have preferred to get my upgrade handset free , other providers are offering this . love xxx .they have never let me down yet all my problems was resolved very easy and i am very satisfied about the way that operator talk to me and help to dealing my questions . you hung up on me ! poor services . i thought the lady dealt with the call very well .just disappointed with xxx in general with the way my upgrade took place and my phone being cut off early and when we received our new phones two of them did not work properly .bit of a shame really . very happy with all round service . am very much disgusted with your service - have sent e-mail query answered quickly and efficiently and politely . my call got disconnected while i was explaining my problem .it was a complete waste of time and my problem still exists . i was very satisfied with the young lady who dealt with my phone issues and was dealt with very promptly and in a very professional manner .many thanks . xxx have been ripping me off so that 's why i am leaving them it was fast and good advisor very efficient ....past experience not always resolved as advisor promised send me an email address as a text is not long enough . well the customer service agent was very good t dealing with the problems but the signal has been very bad for the last 6 months and that has been for half of my contract i honestly do n't no if i would renew coz of that kirsty was very helpfull .realy exceded my expectations and was very polite and helped hugely because i have had nothing but problems all week , and have had poor service and each advisor gave different information she was really helpful , sorted out the problem there and then , no they answered every question quickly for me and i was happy with that i still do not know what a premium rate text is as i 'm getting charged for them . great service and advice from advisor . ive gone from another carrier to xxx .no new customer anticipates to have reception and signal issues .its an inconvenience in itself to have to keep calling about this let alone experience it . enormous !but i do not have the time to state them now . . maybe we could talk about it some other time . . maybe later today . . bye really happy with the service i 've always received from xxx ! service was excellent , prompt , query answered successfully ! the problem was dealt with promptly and adviser was well mannered and very helpful . you phone message was different to what your advisor said because i was impressed by the service provided . i have tried to cancel this contract because i have taken out a new ( more expensive ) one with xxx but your contract cancellation process is so very awkward that i wish i had changed network ! because internet is working soslow and not reception many times when my contract finish i am not be more with xxx thank you all my questions were answered thanks the advisor did not know the answer to my query initially but she found out and rang me back when the line dropped and i then bought the product .i consider that to be very professional behaviour and she was excellent . every time we ask for our phones to receive e-mails in europe we get a different answer and charged a different fee .its so confusing poor customer service and poor policies .i will be switching provider in june still got the same problem the issue was sorted promptly and beyond my expectations .advisor was understanding and very efficient getting to the bottom of the problem quickly and dealing with it very professionally .an asset to xxx : ) very helpfull and delt with my problem quick service and good response and advice . it was an efficient phone call that did what i wanted it to .now no more questions ! understood what i was saying .did not keep me waiting outwith an acceptable time .very professional and well mannered dealt with promptly , courteously and resolved my issue . i could n't have asked for a better operative .stephanie i believe was her name . very pleasant and helpful lady ! the agent was helpful but not knowledgeable about bt openzone access and how to validate login details no stil dident get my internet setings sent to me the service was very good , the person on the phone was very helpful . the operator i spoke to was very friendly and professional and i felt like a person not a kpi : ) long term issue that xxx is not sorting out no all was great but i was on hold for quite a long time .otherwise it was good and solved the problem you do n't support visual voicemail on the iphone .and i do n't get a great signal where i live in oxted really did not make me feel that i had an issue and no advise or suggestions on next steps advisor was excellent but problem related to vod internal system going wrong so annoying it happened in the first place despite not being able to get on the internet , you have been charging me for the service , your representive was very polite but any complaint is not addressed , just company speak as with any large business there is no need or desire to correct an obvious wrong great service as always .assistant very helpful . first advisor was rude and dismissive but second one was very helpful very helpful and sorted the problem i got good feed back .and the adviser dealt with all my issues nicely and understanding erm , no not really i just mashed the keypad , however the lady that i spoke to was very helpful and arranged to call me back when i 'd made a decision at a suitable time was very pleased with the outcome of my phonecall my issue was not resolved . the person i spoke to was polite but i was n't happy with the answer to my query .xxx seem to have the most bizarre policies and every person you speak to tells you something different .nobody ever gets back to you either .so annoying . i thought the person i initially spoke to had been really helpful , but i was sent an email welcoming me to the account i thought i had just cancelled .he also said he had changed my sim only account to a cheaper one .i rang to query something and none of this had been done daniel was very helpful but we were unable to resolve the problem .i will have to speak to your technical department next week quick excellent service .well mannered operator always helpful the lady on the phone was very friendly and very helpful and the issue was resolved immediately . satisfied the ratings were based on the service i received from the customer service rep who i found to be very helpful .i would however not recommend xxx on their technical service as i keep having to phone every month because of errors on my bill or being charged for services i have n't used .three months on one of my queries is still outstanding which i hope will be solved .wish there were more staff like the one i just spoke to working in all of xxx 's departments .he deserves a pay raise and promotion . i rang up to enquire about an ipad 2. the advisor told me the best deal i could get straight away and did n't try selling me anything else .he answered all if my questions .the phone call lasted about 5 minutes which is quick and good .thank you coz i love xxx fone . very quick response & helpful staff i was happy with the service . the advisor was very helpful and polite and friendly but the problem wasnt solved person was v helpful the service was excellent the lady very understanding and helpful and deserves the credit . people i spoke to were pleasant but problem with phone not resolved .i 'm currently paying for a service i 'm not receiving . the problem was all xxxs fault meant i had to spend money sorting it out calling my bank , to be told later by xxx it was their error , advisor could n't of been more helpful , but xxx should have got it right to start with instead of penalising me pleased with the service at present . service received was very efficient and effective and very pleasant thanku my problem was nearly sorted out with a very nice man in a vey efficient way .i 'm happy for now with the outcome . i have had a few problems with xxx so overall i 'm not that pleased .yesterday my query was resolved in the end but the adviser did take a while to find the notes etc . cause when you ring up there helpful and you seemed to get things resolved ! ! the guy eas polite , articulate , knowledgable and helpful i didnt get exactly what i wanted , but thde girl was very helpful and profesional . the advisor was extremely helpful and polite would not replace current phone that fault after being a custermer 4 nearly 20 years .verydisapointed . just found u very helpfull:-d i was just very satisfied wiv the call ova all friendly , helpful advisor .answered query confidently .fairly sure problem solved but enquiry was for my boss so waiting for him to confirm . because xxx rule : ) because the lady said she sorted my internet settings and she hasnt and im not able to use the internet on my phone it took more than 10 calls to try and resolve all the issues i had my xxx account ... i stil do n't know at this point if the issues are resolved .point 1 : my date of birth was registered as 01/01/1749 point 2 : my account was registered as a business account .point 3 : could not access my online account for the duration of the 24month contract to monitor bills .point 4 : no one at xxx seemed to be able to know how to fix any of these problems .the main solution was to wait 24 hours !and all these problems put together has made it impossible to upgrade my phone .at this point i am considering cancelling my contract with xxx and taking one out with o2 as there is absolutely no difference in me taking out a new contract with them and upgrading with xxx ...despite being a xxx customer for over 10 years . the advisor who answered my call was able to give me the information i needed and even rechecked for me for clarification she was clear to understand and efficient customer service was outstanding i think my operator was good but i think xxxphone are a bunch of robbing **** and i will be ringing again today to complain service levels i feel in view of the serious problems with xxx my responses are honest . because i believed the lady sorted my query i suggested going to the xxx shop and the adviser did n't the chap was polite , engaging , interested and efficient .he solved my issue quickly .thanks the lady was polite , listened to my reasons for calling & tried to establish if i had a valid reason to complain .could i suggest you make it easier for your people to access information regarding where & when the xxxphone network goes down , as it did over the christmas period in hebden bridge & mytholmroyd in west yorkshire , so they can easily establish if your complaint is valid . agent unable to complete my request as other dept closed .will phone back today been helped in a very fast time in a moment of distress and i had my sim and phone the next day .verygood service tyvm because there were no problems understanding the advice given this person i spoke to was very friendly but previous people spoken to seem to have different ideas on what they can do for people as one can carry out a task that the pervious person declined well ! .every time i 've made contact with xxx ! .l have been nothing but satisfide with your customer service .welldone and thankyou . this as been my first problem , wich was with my husbands fone .i wish it ad of bin mine as he got himself in a rite state through it .but hopefuly its now sorted .thanks very good , friendly and efficient . good service .saved me money , gave options , pleasent on the phone .dealt with a number of queries by one worker .has helped me to stay more on control of my account . xxx reception for the iphone 4s is very poor in portishead bristol .3mobile is far superior yet xxx are the biggest provider in the uk . whilst callin 4 a change in contract i got a cheaper deal with a savin of 15 poumhs a month i was very impressed good knowleage & clear information . my question was answered quickly and easily with no problems .excellent service from the agent i spoke to . service in horsham is poor but customer car very good i have had repeated problems with xxx staff sayin problems have been resolvd when they havnt been .this problem took 4 calls b4 it was finally rerolvd .:-( because i was on the phone forever ! i found that even though the advised could n't explain why i got a text to say i was over my limit she offer me a money towards any over usage so made me feel that i can still use my internet without worrying about additional charges : ) 2 long on phone waiting totally incorrect information was given .please contact me to discuss this .i want to know why incorrect information was given to me . my issue remains unresolved , my phone is still not working & infact it 's worse as less is working now .i have to call cs team again when i have time very abrasive , talked over me and wanted me to thank her for correcting a mistake made by xxx .i have always been happy with previous dealings with xxx hence the amount of time i have stayed with them .the woman i dealt with last night is a liability to xxx my ratings where based on the fact that my enquiry was dealt with promptly and that i was able to half my monthly bill .also the fact that the advisor who took my call was extremely helpful , knowledgable about the products being sold and was very pleasant . i have called 6/7 times to get broken new phone replaced , but no stock , have to keep ringing .no help / guidance from vida phone xxx generally have wonderful signal in comparison to other phone services ( i.e.t-mobile ) but their tariffs are pricey , especially considering the fact that i am a student .however i have had my phone stolen several times and xxx have been brilliant in replacing the handset immediately with efficiency and haste . found the fellow i spoke 2 very helpful. very dissatisfied . good customer service i asked for a bar on the phone to be lifted , and it worked for 2 minutes , the stopped , and started again the following morning .simple task that just did not seem as easy as when done previously ! ! ! xxx have the worst customer service skills .i have been promised times for delivery of my new phone and it 's been missed .i will be taking both my personal and business phones to another provider the email smtp issue could not be resolved . the lady was excellent and dealt with myself , my son and my daughter on queries across 3 mobile phone accounts .she was very patient and efficient . bn havng probs with daughters contract n advisor not helpful my problem was resolved very quickly and efficiently the 2 advisor were quick and very helpful and also listened 2 my problem which is pretty rare now adays .good customer care frm both of them and very very helpful a credit 2 xxx . because good network the chap i delt with , was able to engage in friendly conversation throughout the call while accessing my details and dealing with my query and still remain 100 % professional have to call3 times beacouse they finish call . since the storm last tuesday i have hardly had a signal at home .this is n't normal .i emailed first but the response was poor .the person i spoke to was helpful but hampered by your technical team who denied there was a problem and said the fault was with my phone .we have tried 3 different phones and i have been sent configuration messages but it did n't help .it is now 5 days that i cannot use my phone in my home and to be honest i am considering cancelling my contract .i am not impressed with the response of your technical team to my problems . i simply asked why i had been charged for internet browsing and data .and only to be told that i had gone over my allocated amount of free mb , this is very unlikely as i have n't used my phone any different than previous months and my bill is always the same apart from this occasion . good service , very helpful things were sorted better than i expected , and the young lady i spoke to had one of the nicest , down-to-earth voices and manner i have come across , it was a pleasure talking to her , she is a credit to your company the person who i spoke to was extremely helpful . k can get cheaper now i got a bb never had a problem with xxx the issue is still not fixed signal is still very poor if i get a signal at all the guy new what he was talking about because phone has not been order yet due to warehouse closed , and sent .still waiting after a week .x advisor helpful .but not yet able to access billing detail online . i have always had good service from your kind and helpful staff customer support was ok .speed to connection transfer to new sim card and phone was exceptional . 1 advisor was excellent.2the time in which it took to solve our problem.3could be more cear with choices when first call . never had a problem with advisors .always done exactly what i wanted in a very polite manner . he was very patient with me , took me through my bi how i wanted to , very good o promp service by a very courteos employee with good english the advisor was disinterested in my call .moaned when computer froze and called it stupid .explained how it was his last ten mins of shift and how bad this was and how he was clock watching .very unprofessional in my opinion . the lady i spoke to was very helpful and dealt with my request efficiently and was very nice i have called around 6 times with the same issue and it has not been resolved .on this occasion i was told i was being put through to the department that would finally get the matter sorted .all i then got was a recorded message saying 'this department is closed . 'so my issue is still not sorted .after 13 weeks of trying . the man that i spoke to was very helpful and friendly good service happy with service but unhappy with conflicting advice . rubbish service did n't come near to sitting problem ur service was excellent your advisor was very helpful and polite the man i spoke to was very friendly , knowledgeble and confident .he explained exactly what had hapened and why and resolved my issue .he used my name and was very personable .a super call . problem is not resolved the lady i spoke to was friendly and took care to ensure my enquiry was taken care of .her telephone manner was warm & welcoming because iv brought a phone your shop first day i had it the phone had problems so they sent for repairs and gave me a differant phone and guess what this phone do n't work either problems were not resolved .his instructions did not work and no settings received for internet .tru messaging was resolved by removing sin card . my problem was n't resolved when i felt it could have easily been . i was not happy about my bill my bill was text at fifty four pounds and fifty pence and ninety pounds and four pence was taking from my bank with no warning overall very friendly & was able to advise quickly and sort very efficiently allways good service . good effort on the part of the advisor to resolve the problem even though i did not have time to completely resolve all see previous comments i just liked how they have sorted evrything they were dealt with quickly not helpful would not pass me to a manager or english operator .horrible delay on line .could not explain why my data usage was 4 x my normal bill the adviser took his time with me and answered all my questions and found the phone numbers i needed honesty this is 4 questions not 3 ? because of the last person i spoke to xxx network is good il give you that it 's just people who work for it , are not very professional i would advise you to recruit more professional workers who would knew what they was doing ..too may students because i was satisfied with the help from the adviser , and they were helpful and friendly ! question 1 xxx phone is a good system .question 2 they answered very quickly .question 3 they handled the call very politely with good customer interface . because ur service out of hours is very poor at the moment i have waisted money on credit calling the call center and being hanged up on half way through the advisers , there were 2 , were both excellent . excellent service as always your **** and i will be leaving ! no because i feel like it v.v. happy with the service n benefits n rewardz .any chance f 1pound 4 completn message ? cos u are **** **** at you jobs and do n't even speak proper english 8 i was very satisfied with the prompt response . the only thing i do n't like is i find it hard to be able to speak to someone on customer services very difficult to get through but they are very good once you finally get hold of them so all in all i 'm satisfied so far advisers manner , help and way he resolved and responded to my problem - the sort of response that retains customers ! i am going away today have phoned to put a dater bundle pack on my phone but you ca n't do it as my team is not open so i will get charged because over christmas u had no problems with my freebee after wards u start having problems but the person i spoke 2 was veary good good , polite service but unable to deal with general query out of normal customer service hours thats stupid .u asked if i was satisfied .would you prefer that i put 0 ? we got it dealt with quickly an efficently an was happy with the service i needed to block my stolen sim and transfer the number to this phone .i could only block it , apparently i need 2 top up this account 2 call customer services .the rep was good but this is not on . yes , it was all good . could n't speak to human after 8pm wasnt really help wen i reported a lost fone told 2 go 2 my local xxx store everything was great but just needed to know my querie then and then as i have a few family matters to sort out . why coz xxx is the best net work ever lol reported problems and it was fixed .no issues . very good service . dont know got frustrated at first .i still ca n't get my internet working properly .i have downloaded the phone app and it takes forever .was not worth over 200 pounds no because you didnt tell me how i didnt qualify for free weekends ok .can you tell me now though please no i was very impressed with the service still being open so late at night and pleased with how quickly my call was answered .i was delighted with how quickly the advisor dealt with my query and i am happy with the advisor , he was pleasant and sympathetic .thank you ring me and i 'll tell you answerd my call staight away very helpful+polite the gentleman i spoke with was understanding , helpful , efficient , knowledgeable , patient .brilliant service i still need help and no wot 2 help i was very pleased with the efficient and competent service i received . the sales assistants were patient to explain the tariff options in detail , let me try the handsets to ensure i would be happy with my purchase & were generally helpful while i sorted my young baby out during the procedings .alexander also saved all my previous emails/texts/pictures & contacts & set me up on my new handset with all accesses that i required .my old handset keypad has stopped working & therefore we struggled to bypass the old password & retain the existing data - however alexander was really helpful & gave me his email address if i needed ongoing tech support .really impressed & grateful to him especially as my phone as pictures of my daughter on there . i am very satisfied with xxx although coming from hereford i do travel to other xxx stores as i find them very unhelpful in that particular branch .the branch at gloucester was very helpful thank you . had to queue for a while but saw v helpful adviser named urfan who talked me through how to use the new phone , transferred my data and set me up to download apps .v helpful for a technophobe like me .i am thrilled .thank you very friendly helped out slot very friendly , efficient , competent young man i went with certain expectation , 90 % of my expectations were fulfilled with big smile and i be got what i wanted .: ) advisors were available even though there was rush in the store and they were very helpful . went in shop instant service very helpful assistant who took trouble to explain everything required plus some extra hints on how to use iphone the service from colin at the reading branch was very pleasing very pleased with the help given by aziz .i have been very satisfied with the xxx service to date although not happy with previous blackberry .aziz explained all the options very well in a friendly manner . because you are quite helpful i got what i wanted and staff where friendly and very helpful the sales man who felt with me was very friendly and funny he explained everything very well if i was to ever visit the store again i would go direct to him he was brill the lady in the shop was very friendly and helpful and made it very easy for me rather than a chor . i did not go into the shop it was my husband the sales assistant was helpful , honest & very easy to deal with . the service is great.but i have n't really spoke to a sales advisor yes , reasons for ratings were excellent and friendly service , dealt with quickly and new phone the day i went in to ask about it .any questions i needed to ask were answered and jess was very helpful in explaining everything i needed to know !thanks because your service is good and i was satisfied with your service :-) the staff was very friendly and helpful also very polite i do not have any problems i got the best service . very helpful and knowledgeable member of your sales team .made us very at home . good the sales staff themselves are doing their best to give good customer service in an understaffed store with no gps signal in most of the store and long winded corporate processes .the serious understaffing means that the salesperson is trying to deal with several people at once and constantly being interrupted-difficult for them sand very irritating for the customer .every time i have visited the store the poor sales person has been on the receiving end of irate customers complaining about xxx 's central customer service function .so good local people hampered by bad corporate facilities and support . girl who served me was very helpful and knowledgable also personable and did n't want to hurry the order through etc . laura was absolutely fantastic and went out of her way to be helpful .she was very polite and friendly . there 's always room for improvement & in the past , yr banbury shop service has been poor ; it was good to see it 's got better xxxphone network has good coverage .service in store was excellent . because the customer service was excellent .the person who served me in the swindon store should be recognised for being so helpful and so nice excellent service all round from a sales advisor who is a credit to your company i got what i wanted quickly and without any fuss . staff were friendly and helpful .the service provides overall good advice and deals because they were polite and helpful i was very impressed with the service i was extremely pleased with my new contract terms great value and also the friendliness and politeness of the cheltenham store staff : ) the sales advisor was extremely helpful , friendly and informative . the service was quick , knowledgable and delivered with no flannel or fuss the service was quick and the advice was helpful was pleased with overall service .however your customer service phone lines need a lot of improvement . assistant was very helfpul very good salesman but very slow computors . helpful when i had a wild toddler with me .very proffesional & understanding . friendly helpful staff very good assistant , very pleased , nice new phone ! it all was top quality no the staff were very helpful & explained everything to me & suggested a cheaper price plan & an offer to buy my old phone so an easy straightforward process . the sales advisor was exceptional james had all the answers i needed to no was very helpful overall sales experience was very good . the sales advisor i saw listened to what i wanted and delivered .had been 3 times previously and been denied info i needed to make a decision !this was my last attempt before leaving xxx , thankfully someone who knew how to do their job well saved me from having to do this .if only all your staff were like her . explain well very busy shop tho james was helpful informative & very patient . i was a bit apprehensive abt changing 2 a smartfone but the time , patience and unpushy attitude with detailed , user friendly advice , persuaded me to buy an htc .good staff at xxx .good training .well done u . good service and spot on help my previous phone company did not offer this level of service 0 waiting for unlock code stuck in china and unable to put china sim in phone causing me major issues . it was satisfactory happy new year 8 out of 10 as response time could have been quicker . good service received on the phone , made me happy . i requested to send & recieve pics on our phones , neither xxx shop or xxx business couldnt arrange until i sent memb of my staff with phones into xxx shop with phones & rang xxx business to sort it !xxx business & xxx shop kept telling us there wasnt a problem with phones or line but stil no pics could be recieved or sent .a lot of time wasted ! ! i called 3 times to try + change the delivery address of my new phone .the last person i spoke to was good but i 'd spoken to 2 people b4 him who gave me different info + both told me to call back another time . i have been told at least 6 different things by 6 different people i have made a wasted journey to a xxx store after being told to by an advisor on the phone and i still do not have a satisfactory resolution to my problem and i am without my phone , considering the length of time i have been a customer and the amount of contracts i have had with you i am very dissapointed in the lack of care or customer service i have received .will be looking around to change my carrier good customer service .top class ! ur coverage in alnwick , thirsk , pocklington , malton , tadcaster et al is non existent and i can be out of contact all day in those areas , even worse no email access .query not yet resolved .adviser v helpful swift and good clear advice and very polite xxxphone and the service are the best network i have ever worked with bil is due on 12 jan and mine and my sons phone was cut of this morning .idont think i wil b renewing my contract .imnot happy with the service any more . no they dealt with my request straight away no i 'm happy on how fast it was resolved . everything was handled efficiently and quickly was given the wrong information when phoned the first time .had to phone again to get the problem fixed .what should have taken two minutes took about fifteen . karen the advisor was very helpful and polite , when the system was running slow she kept talking and did n't just put me on hold .at the end of the call she thanked me for calling and i felt i had been talking to a person who genuinely wanted to help and who was n't reading a script . my call was handled efficiently and with understanding of my problem . i have been trying to sort out the nhs discount for many weeks and unfortunately the conversation did not resolve the matter .you are making it very difficult to get the discount even though i decided to stay with you because of the incentive .feel very frustrated with the whole matter i am still waiting on a credit which should have been in nov despite being told every month it will be sorted i now have to wait for febs invoice to see if i finally get it that man was unhelpful and i never got what i needed from the call so will have to go into store to sort it out . my experience phoning the upgrade team on the business line was excellent however my initial experience in store was not good i received the wrong advise and wasted a whole day as a result . well i received a bill of 188 pounds this month .i think it may be a good idea for xxx to inform customers of bill prices when it exceeds a certain limit .alternatively there should be an option so that customers can set a limit on their phone bill so that worst case scenario they know how high the bill is going to be .the same for the internet dongle also .this practice of making the customer keep track of the bill or individually calculating how much the bill is going to be does nothing for customer relations infact if anything i have lost all confidence in xxx and when i can afford to do so i will be looking at ending my contract with you . it was good service which resolved the problems my reason for my ratings were because i 've been with xxx for years and never had any probs . overall good service ! i got the info i needed in good time although your systems are too slow .the consultant was well mannered and friendly .about time service got better long may it contine to improve and get better , thank you always had good service from xxx because the connection was n't that good although i have been without a phone the staff have all been very helpful and polite . the instructions for me were clear and precise ,as a technophobe ,hopefully my email will get through , time will tell . i have normally good service with xxx , the problem not resolved yet , was satisfied with adviser have been waiting for my upgrade since last week .therewas a problem doing it online over two weeks ago eventually manager did it ovet the phone because online problem still wasnt resolved .wastold i would get phone last thurs but it still hasnt arrived.calledagain on thurs to be told it was out of stock and would get it either sat or mon.called mon to be informed its still out of stock and that i couldnt cancel and order a phone that was instock .totalshambles .imnow paying for an upgrade that i dont have and dont know when i will get it . i always have to phone up about my bill and i pay for you to send me a bill and you never do . not happy with xxx service the numbers given reflect the level of service n satisfaction i received from your team everything was dealt with quickly and efficiently . your staff would rather fob customers off and give pac codes than deal with issues .you service has gone from # 1 to 0 i was disappointed that i had to phone twice to get the fault sorted especially when the first adviser assured me the fault had been rectified and the second said nothing had been done . service fantastic as staff listen and do there best to help spoken to rudely , complaint unresolved , receiving these ridiculous texts before i 've had a response to my complaint . 9 on going problem good service because the advisor on the phone was no help what so ever got the impression it was as quick as they could get me off the phone ! **** network , overcharged every month and you wo n't let me separate mine and my mums accounts so i can have my own account . always give high savings due to xxxs good service because .the problem was addressed and promises were made to put my account in order .thankyou . i thought that the service i got from the reps on the phone was very good .however overall i am left confused on the physical logistics - at present i am waiting to hear back on this .the overall experience has gone from something that was 'too good to be true ' simple with no hassle to something confusing and time consuming . i 'm very pleased with the level of service and the way i was treated and how well the operators dealt with my queries . the fact this is the seventh time ive had this issue and you have done nothing to resolve it i will be leaving you as soon as i am able ive had a some problems beforeand i was told things would be sortedthey my ongoing problem over access to bills electronically was moved forward for the first time in five years .thank goodness . call me to talk about it ?i explained it in the call and was astounded by the real 0 no service at all good efficient service . i have had a long list of problems with xxx .too many to mention in a txt ! because xxx customer service is terrible in my experience so far after 7 years everything goes wrong so i will be changing my contract over been ouer charged and phone faulty poor customer service , with an unwilling attitude towards an understanding of my company needs .also promised i would receive a call back from a manager , no one has called me back ! my access still has n't been unrestricted and call quality is poorer than 02 i had an upgrade to a blackberry curve in nov after 2 days it would not function i left it a few days so my son could check it as i thought i was doing something wrong bearing in mind my age and new technology my son phoned yourselves and the phond was returned to you sat 7th jan my phone was returned set it up no responce tried to charge no effect tried a friends battery in mine and it appeared ok i had obviously found the fault myself phoned you again was told u had no batteries in stock it was decided it would be quicker for me to buy one i spent sun pm trying various phone shops to be told they dont stock batteries back to the beginging and i feel this should have been checked when it was returned to you i feel very upset and angry the reasons for my ratings well that 's not so easy to do by txt much easier if some one could give me a call .also i would like to change my rating for q1 from 8 to 10 cause that is what i think did not resolve my issue whatsoever and took 15 minutes ! ! reasons are that notes are not put on files when promised and even tho these should have gone on back in oct 10 as promised by directors complains teams due to hassles i 've had for at least 3yrs back still have n't been done !totally fed up with xxx on this issue and as my contract ended in oct 11 i am now thinking of moving provider i am very pleased with xxx however on checking details for when i am abroad the info has been conflicting which has caused some confusion .tony the last adviser has assured me that he has checked and the information now given is correct !he was most helpful the gentleman i spoke to was very understanding and polite about my query and answered all other questions i asked .i was very pleased with the overall service he gave .he was very professional and empathetic as regarding my query . i have had the conversation before and it is still unresolved-about charged texts increasing bill - girl terminated call yes because i 'm fed up of trying 2 contact you with regard 2 my billing & getting no where & all because 4 some reason my online account was inaccessible .this has been ongoing 4 most of last year ! customer service by phone was worthless .issue was resolved satisfactorily at my local xxx store . the lady i spoke to was very efficient with the questions and all my questions were awnsered i have never had any problems with xxxs service , the genteman i spoke to was very clear and upbeat and helped me with my enquiry !great service lost data to my phone when transfer of numbers list me over 200business contacts not a happy person :( the ratings are high due to a very good service from xxx i called this morning to switch my calling & data plans on my accounts to more suitable plans for my current usage to be told it was n't possible ... i am not happy , i have always been able to do this previously .i will now switch providers as each contract expires . my phone still does not work ! i was dealt with quickly and politely 1 . would n't recommend xxx to others because i have never had a good experience with services and the prices are very high .2. my query was resolved .3 .customer service was good , but could n't understand the person as they talked very fast and had to ask them to speak up as they were very quiet . no 0 was put through to 2 wrong departments was looking for the cheapest option for myself one of your sales team was n't thinking in the interest of the customer twice tried to cost of money instead of the cheaper option which i have had to resolve myself because the service i received was excellent . quick call answer by a uk operator who was sympathetic and helpful i was very happy with the service i received when ever i have a problem it is always sorted out with out any hastle , xxx seam to understand how much i need my phone and if its broke i cant justify traveling an hour to a shop and be without it for a week or two while it gets repaired xxxphones the best network and service you dealt with my queery quickly and sufficiently therefore i give a good mark and will recommend xxx to friends and family very helpfull and polite person . because i had to ring 3 times yesterday so sort something that could have been done in 1 phone call and i kept getting told conflicting stories and reasons !i 'm pretty sure i 'll be changing companies when my contract expires because after all this time as a loyal xxx customer they are unable to offer me a really low good price band .sowill be looking elsewhere when my upgrade is due . the member of staff that dealt with me over the phone was extremely friendly and helpful i was verry happy with it all i called because every month i have problems viewing my bills online and yesterday it locked me out completely so called up and they reset my password saying i would get a text with the password which i still have n't received so still cannot get into my account so problem not solved .i was also told that i can now upgrade at the store .on visiting the store i was told i ca n't get the phone i want from them as they are not allowed to stock the phone so will now have to wait until the end of this month to do it on the phone .so nothing was solved so overall result is 0 yes xxxphone have been very un help full not the service i expect to receive i have an outstanding complaint which remains unclosed . good and friendly service and everything explained and understood perfectly . because i have been charged 3 times for my bill .money has been taken from my account 3 times over .not happy with xxxphone at all very poor waiting time on hold and now waiting for a promised return call 5 hours later ... promised within 2 hours !very disappointed with service levels reason being was happy with employee on phone .but was told had a waiting time of 14 days for my money to go back in my account .but only shd take 3 working days for transfer .long time scale not it dark ages anymore everything is done by click of a button , as you have demonstrated with your 4 text to me . i have been with you for many years the last year ive had nothing but problems with you the last lady i talked to in your office in england was so helpful the only one that sorted my problem out thank her for me because you sort out the problems rang up to get some advice on lowering my bill which is currently one hundred and seven pound a month and the guy was useless even when i said ad be lookin else where so al be cancellin on 5th of feb and takin my custom else where . still not sorted and waiting for the accounts administrator to sort the account .not happy know one seem to no about the new net one account and was promised call backs !but never happened i had to keep calling yourselfs not a good start from a customer point ! ! ! least i have 7days to see if the service get better ! ! ! read the notes on the file about the issue and tell me if you think it 's acceptable to leave a business without phones for 3 days due to an error at your end disappointed that yoy could n't divert a business number to another xxx mobile when there is a bar present , not commercially conducive ! too long a story but if u want 2 call please do no, too busy was put through to the wrong department so had to ring back after going through the options twice quick response problem resolved first time .friendly and helpful . i found that the advicer polite and very helpful i am confident that my query was resolved quickly and successfully rated my experience high because my problem was solved quickly and efficiently and it was a pleasure to talk with the assistants - very friendly and approachable . felt as if i was basically telling lies in regards to my query and that i had to `like it or lump it ` the communications skill taken place are very poor , and very not happy , the reason that the overdue balance is your fault but you still demand me to pay it , and too keep being disconnected is unforgivable , as soon as i have paid i will be taking my customer somewhere else . i 'm super happy with xxx ? ? low rating was as a result of having a positive experience during the call , upgrading a phone , to have a negative experience the following day saying the phone i ordered that was confirmed as in stock is not in stock and no ability to confim a new delivery time scale . the reason my ratings are as high , is because xxx , have always been very good in dealing with any problems i have had .also the net work coverage in any area i have been in is excellant .i have been with xxx for a lot of year ,s and have recomemded my family and friends to use xxx .im very happy with the service . not easy to upgrade .currently stuck with a faulty iphone (unable to use without being 'on charge ' ) since sept 2011 .as explained it is out of warranty .advisor organised slightly earlier upgrade now but only in store .have never upgraded in store before and is difficult for me to get to a store .would like to be able to upgrade over phone today .only upgrading due to faulty handset .currently looking at other phone providers for better deals . 8 we had difficulties with delivery of phone it was ordered fri we were told it would be delivered on sat we had tx to let us no it wasnt coming sat it took numerous phone calls to find out when it being delivered as we have to arrange to be home still not sure when it coming on last phone call we think its coming this sat .just disappointed on this time of the confusion never had prob before for their customer service long phone calls , differing answers from operatives & no indication of when my xxx connection will be restored & when i might be able to get back on the internet after a week without connection .this is not acceptable.a very dissatisfied customer . the service was really good as usual and my problem was sorted quickly and efficiently because of false imfo over phone !but all sorted out now by customers manager my phone call this morning should not have had to be made as i was following up an email from the 19th december , sent through my account , plus a follow up on the 2nd january , neither of which had been actioned .these emails were to cancel two of the six numbers i have on my account , which would have meant they ceased on the 19th january , because of this i now have a date the 9th february , incurring extra cost .your operative dealt with my problem , no doubt as per her training therefore for her part she did her job . not helpfull enought q1 well i 've had nothing but trouble with xxx and found xxx very un helpfull at times and xxx allowing somebody to set up new 18 contract on my name !it 's just not good enough i can guarantee when this contract ends i will no be renewing it . service reasonable dont like things going on my phone bill i have not used the way and the guy who sorted it all out was exelent i gave these rating cause i thought xxx was very helpful helpful , friendly , easy to deal with , great price plan and contract . xxx phone does not take care of customers and they expect the customer is always wrong and they are right because computers do not make mistakes , i have experienced mistakes have been made by the computers or the people who have the input into them , using unlimited internet can not be used in one day by my phone problem fixed . the gentleman was polite so that y 10 the service 10 the autimatd systom is rubbish my queries were answered fully and quickly and additional useful advice given poor value for money do would n't recommend but customer service is fantastic i am not pleased with xxx as so many issues not been solved . good service xx i think your workers are polite and helpful and i was late with my payment cause of christmas and i told you 's and you 's did n't cut my phone off so for this reason i gave that rating . q1 poor service lately and dd messed up.q2 fairly straight forward issue not much to resolve .q3 good responses but could care less to know if i was satisfied or could assist further with other matters and options to consider going forward . the person i spoke to was extremely helpful and pleasant .she solved the issues i had phoned about quickly and effectively and seemed genuinely interested in helping .excellent customer service your advisor was good .however this is my 3rd bill and my 3rd problem .this is not good enough !please get your billing correct as it create bad feelings . because there is no coordination between your shops and your telephone services .i set up a contract at the gyle shopping centre in edinburgh to swap a business number to a private number bur when the change over was supposed to take place there was a problem which should have been resolved but was n't . very nice manner .very quick .one complaint : i didnt ask for the no in question to be added to my a/c but im stuck with it till may ! sharp practice i would suggest . very good service and friendly adviser . my query was dealt with on first contact and advisor was very helpful and polite .need more advisors like that good service from agent good advisor at some point last jan , th number attached 2 th extra sim was switched 2 a 2yr contract .so i cannot allow my son 2 move it without a hefty penalty . poor service i asked the micro sim card for samsung galaxy s2 but they did n't give me .i asked to post the parcel on my office address then they send only sim card to my office address & phone to my home address .while talking to your executive they are not aware to trace your order & they do n't know much about product . good service handled error on account finally , so relived problem resolved but advisor put me on hold several times for several minutes in order to carry out request .did n't seem to be able to action anything directly .nothing simple with xxx . not happy with way my account setup by yourselves unwilling to offer any incentive to justify staying with xxx .i offered to take out an additional contract along with my current one but was not offered an early upgrade option without ridiculous fees .i believe other offer better customer care was on the phone for about 5 minutes and every thing had been explained on my billing issue and i was back to going about my work , it was the 3rd call i 've made to xxxphone for various issues and can never fault the service ! w not get ring back first time then lady gave me wrong info helpfull my concern was fully understood by your representative and an acceptable resolution offerred promptly .rajiv agarwal i am a loyal customer of yours for 8 years and i would 've carried on being a loyal customer but how i have been treated i will end my contract with you as soon as possible . i will also let all my contacts know how poorly i have been treated so that they do n't have the misfortune of dealing with you . the adviser answered my query in a way that was extremely pleasant and i felt as though i was listened to and not fobbed of . bad staff inexperienced not sure what to do bad information un helpful i call 44555 to keep a track of my usage ,which i was told to do by yourselves .over the wkend it said i had minutes left ,now ive been told by yourselves that i shouldnt go by that .my contract ends in march ,after many years with yourselves i feel it is now time to shop around ,loyalty counts for nothing . ive already done this yesterday that was just how i thought really helpful , knowledgable advisor i am very disappointed with the lack of communication from xxx . i am not happy with the dispute over the replacement phone that was under warranty ,and has still not been resolved .i will be contacting you shortly via post. i will also be writing to the ombudsman with the complicate . the contacts was helpful and efficient 0 pleasure to deal with all the time very helpful it was dealt with efficiently and polite i have been disgusted with the customer service i received with regards my ipad and sleeve i have never experienced such disgusting after service - i have had numerous problems with my bill when i upgraded my two handsets you have definetly lost my vote of confidence - service as definetly not been the same as when i first signed up with xxx .you have even messed up my dongle billing too which just adds insult to injury you have a very unsatisfied customer ! ! ! ! always had a good and helpful service with xxx .that s why i recommend it to the.numerous foreign students i teach i was satisfied with the agent and services excellent service yet again and amazing adviser i spoke too : ) :p just a genuine chocolate face ! the cs assistant was good .the problem should n't have happened in the first place .you have a very defective cs system .your website is a nightmare and it does not represent reality of the situation . my reason for rating this complaint with a score of 10 was for the way it was handled .the gentleman who i spoke with realised it was xxx 's fault he apologised , and corrected things .thisdid loose me a days work and i had to travel into town to contact you as i do not have a house phone ,but thanks again for acting so swiftly . slower internet than thought , phone keeps freezing since i bought it , keep getting calls off insurance companies you probably sold my details to , asked for itemised bill weeks ago which i was charged for but never received , thought i paid bill first month so did bank but then was charged 109 which was n't my fault so i did n't have a christmas this year , loads of other reasons but i 'm busy atm so i ca n't list them all but if you call me at a later date i 'd love to discuss them with you they could understand me .they were articulate and helpful .unlike many experiences i 've had dealing with one of your non uk advisors in the last few months . good friendly person i spoke to no 3 ) found the advisor ( think her name was dannie ) a pleasure to deal with .she was friendly , helpful and bubbly . very good customer service all questons answerd and hardly no waiting time very helpful and friendly speedy response to problem , helpful staff why ? as a business customer my faulty iphone is not covered as i started a contract 14 months ago despite having it replaced about 6 months ago .warranty should start again when you receive a replacement people are generally very nice .so i say so . xxx systems down which happens very often and particularly unhelpful staff member it was good too long if a story . ump well when i called 191 a pleasant girl replied my to my call & listened to my conversation & was very co operative & understanding & that made ny nind up that xxx is a reutablr company & that they honour companies like us , long standing client & that xxx care .thank you . mrs amal abou hassan no 3g in area at mopoor signalno date 4 fixing problem not helpful at all , i feel like i am going to end my contract , as i am paying for something that does not work after 3 handsets .waste of time , i will definatly leaving xxx at the end of my contract , been with u for 19 years , not happy no management , poor customer service , different statement by one product , no real help attitude . customer attendant went out their way to help even though they could have made a small amount of extra money from us , they found a lower cost solution for us . she rocked very good service sorted my query without any fuss or problem your advisors either do n't listen to what is being said or do n't understand iv payed big bills never late .want help me get agood phone for a good price .after braking my one lady i spoke to was helpful listened to me because i asked for an answer to a problem and it was sorted straight away thank you . excellent customer service just very pleased and very polite people to speak to , thanks customer service was n't good still wating for text with codes so i can use internet on my phone xxxphonr shopp in my local toen as sorted it out i am frustrated as i need help to upgrade a phone , its a long story , a human voice would help , i feel like changing from you over this good service the lady that i spoke to was very helpful in sorting out my query .she even backed it up with an email which was fantastic .i would love to take her for a drink to thank her :d poor service just attitude was good and very helpful to my query and polite in conversation we had you suck and cost too much i did on the other texts i 'm an old client and i 'm very happy with xxx brilliant service got answer and friendly very happy with your service .now leave it . the person i dealt with was extremely efficent & through awful service !been with xxx for 5 years , feel massively let down by xxx and the service provided , my contract expires in 5 months and i will never go with xxx again .in 5 years i have never gone over my bill by more than 15 pounds , and yet i have been charged at least 40 pounds more in 2 of the last 4 months when i know for certain that i didnt go over my minutes especially in december .absolutely shocking , and im appauled by the treatment of a loyal customer ! fed up complaining bout a 4 month fone that hardly works .waste of a contract had same bother with daughter fone last dec had to pay you did what you said you would no hassle thanks good all round customer services .thank you for the courteous service . my 10 for fone call is becuz the woman who dealt wiv me was brill ,ive had 3 months of payin nearly double what i shud on my fone and xxx havnt even writen to me let alone rang to ask about different price plans so not something i wud wana hav happen to my friends ..so i wont be recommending xxx to them ..hence my2rating for that .cannot remember what the other question was xx customer services do not have the authority to provide what i want directly 8 i spent around 12k on mobile phone in the last 6 months and i think i should be offered an early upgrade to blackberry 9900 i had a promise payment and xxx said they would deffernetly not disconnect my phone and they did .however the gentleman i spoke to was great , very helpful and apologised for the mix up .the gentleman was excellent who i spoke to . issue was resolved quickly customer service awful , rude , and payment taken from me fraudulently .not even an apology ! not happy with xxx at moment have been long standing customer for nearly 15 years now looking for alternative providers because you are the worst network and you cant even offer me unlimited calls and texts .what the **** is that about sort it you **** no support in the evening and then first person could n't help and the 2nd person did n't know how to fix it either and now have to go to a shop to get solution . problem unfolded .no solution offered . good service 9 no real empathy from a long standing customer .will be looking at other providers . good experience & helpful . good explanation of my bill changes .helpful , polite and easy to understand . the staff are rude and service is poor got satisfactory answers to my questions ! because the where good you delivered it to the wrong address ! ! !and of course no one there ! ! ! had to ring you again not happy ! ! ! ! ! first , i 'll highly recommend xxx because it 's got good coverage signal .secondly ,my query was promply dealt wit which is good but i believe the mistake shouldnt have been made in the first place .thirdly , i was not too immpressed wit the first advisor that took my call .she didnt seem to have any authority to deal wit my issue . but in all , i am satisfied wit my experience wit xxx . above average service yes after nearly two hours and four calls made by me i was given wrong information then told take my phone to shop ! ! what has happened to your company ?i have been with xxx for at least 15 years .nowthinking of changing .hope that answers your questions ! just a very good service i asked reasonable questions and was n't given any answers .it was a waist of a phone call .the person did not seam to care at all .it 's made me think about cancelling my contract excellent service from representative was just so happy with the service and the good deal i got thxs again i do n't like my contract feel trapped no problems . no i have asked for the print outs of calls 7 times over about 4 months and they still have n't arrived recieved good service wrong sim sent with mobile .notified customer services was told correct sim is being sent .2/3 days later no sim .called again was told this time sim has not been despatched & to go to local xxx outlet as that will be the quickest & easiest , certainly not easiest for me , what a cheek .doubtless to say i will not be renewing my contract on this mobile on expiry in march nor on the new mobile always been very helpfull me informing me of anything new very good at getting my daughter set up with her contract on her phone know that she away at uni and on call all the time thank u very prompt and friendly service friendly and efficient service i spoke to your team again today , outstanding matter has now been resolved satisfactory - 9.5 because i 've been charged since august for the data roaming europe package even though i specifically told a customer care employee that i only wanted it for one month .he said ok , but i paid for it in sept,oct , nov , and dec. that amounts to 40 pounds that i should not have paid . service excelent so can only be 10 . because you answered my questions in full detail and i understood them .also i was kindly given a good will gesture and credited some money back into my account .thank you ! because u have taken out a double large payment which is not on your system however my bank statement clearly shows it and now i have the inconvenience to go to a voadaphone shop n re-explain everything ...secondly i have very poor quality reception i 'm paying for a service which i 'm not even recieiving properly ..what 's the point of me wasting my money with network that ca n't even do things properly it was a good survice thanks i 've used xxx for years no probs happy with the way my problem was dealt spoke too different people both told me different things 2nd operator was helpful though 10 i riecived very prompt helpful service the advisor i spoke to was nice and helpful ( hence 6) , but i find quite unbelievable that a mistake made by your shop attendant cannot be reverted ( hence the 1 ) .i upgraded my phone at the shop and they made a mistake .i have now to wait until the new mobile ( that i do n't want ) arrive at my home , and then send it back , in order to stop my upgrade .you must introduce new procedures ( hence 2 in q1 ) both people i talked o were very friendly and helpful in the advice that they gave and i 'm looking forward to sorting out a new contract with alison when she gets back to me rather than going to my local branch ? i thinj xxx is good thats why i tell anyone i know the initial problem was due to xxx this was the second time i had to call the help centre for the same problem this tome the advisor was fantastic efficient call back system .pleasant , knowledgeable operator who quickly identified the issue and sorted it . the lady was very helpful , and approachable .and sorted my problem quickly no 10 good customer service they was good at their job because you put the price of 0800 number 's up by 100 % that 's just pure greed of coure ,after when i got wrong items 2times ,the costumer service was absolutly helpless.and i paying around 170pound a month. the costumers are not important for the company ! everything i asked was answered and the request i made was dealt with straight away . always pleasant and helpful .also very knowledgable the customer relation has been very good if not for dis small problem which was solved by d customer care assistant i spoke with instantly . extremely rude i was deeply offended and appalled if i could leave xxxphone i would i 'm furious had to call 5 times throughout a busy working day , put on hold for 3 to 18 minutes each time , my problem was never resolved by xxx . not happy with costomer service . 10 yes ! my overall experience with xxxphone and my change over to onenet has been pretty awful .your communication has been poor , at the very least .i have spent considerable time and money addressing issues with numerous calls and you have constantly misbilled me .hopefully stephen (yesterday 's xxxphone contact ) will finally resolve where others had failed .hope my faith in his efficiency is proved right cause i was very satisfastied with your service because the person was so patient and kind and did his utmost to sort out my problem .plus , he was very efficient and sorted out things very quickly a politd and helpful member of ur team 10 had to phone again today as transferring number from cancelled contract to pay as you go hadnt worked good knowledgable service also polite xxx is an excellent service provider it was a good service and helpful the problem was n't and has not been resolved ,the advisors i spoke with i could not understand due to there poor english ,and after a new phone stops working after 2 weeks use , it 's not acceptable for it to be replaced with a refurbished phone , it of course should be replaced with a new one !ithas left me considering changing all of my company phones with another service provider after spending a lot of money with xxx in the past years , it appears that xxx customer service is n't as good as it once was .if someone could call me to resolve this issue i would be grateful . answered all of my queries with well explained answers , very helpful causee your seevice is good i made a complaint last week via e mail i got a call thursday of last week when i was busy i was told you would call back but still havnt heard from you ! ! ! i 'm still missing txt even from this surveythe advicer could n't tell me when the abergavenny signal will return yes , the first and second answers are good because when i was sold the first sim ` which i have n't used yet because this one is free as you know ` i was n't told by your xxx employee that i need to give thirty days notice on this card i am using now to cancel , so at that point i am pleased .otherwise you will charge me.therefore the reason for the high score on the third answer is the guy on your service desk explaned it so well and also broke the news to me about the thirty days . was fobbed off need an upgrade , ca n't do it online for two weeks and phone dying .nearest store is not convenient to get to so ca n't take it in for repair .orange customers get theirs collected ! when i upgraded last friday you turned my phone off !unable to make or receive calls .wasted considerable time trying to get sorted .not corrected until monday mid day .without phone for 4 days ! !not happy ! ! ! 2 i keep getting different information from different people when i ring and i 'd prefer my old company that i was with i have always found xxx to be the best as i have tried all the others . quick accurate response with pleasant telephone manner . generally we have had problems with xxx - but on this occasion the operator was very helpful , very efficient and very pleasant . as my problem is still nt resolved . while my issue/problem was n't resolved , the adviser did their very best to make sure that my problem was noted , so that it could be sorted in the future .this meant the call took slightly longer , but was efficiently and correctly dealt with .the adviser could n't have been more helpful . yes collections manager promised to get back to me by 8 oclock tonight and suprise suprise she has n't need i say anymore . i feel like xxx has tried to take advantage of me !i 've been a loyal customer and have been made out by xxx to be a liar !you told me i could not upgrade when i wanted to ( when the 4s came out ) when we now find out i actually could have done but obviously i wanted the technology when it first came out not once everybody els already has it !i have been led to belive i have been paying insurance for the past 4 months when in reality it was canceled without me ever being informed , just as i was put on a new early upgrade contract !i expect alot better from an organization such as xxx who should have systems in place do as these matters do n't occur . the staff were most helpful .thanks . because every one is so helpful excellent service very very pleased with service and a great attitude the reason i rang xxx was not resolved . unable to fix issue as unable to discuss anything as i was not named on the account despite owning the phone number and passing security friendly help and good banter , plus the operator is always willing to help had good advice about consumer category and local coverage - all questions answered . nothing being done till i yelled on top of ma voice and suddenly the problem woz resolved while woz been told nothing possible sooner the phone no .was incorrect .my phone dim id being switched off tomorrow midnight and new dim is now delayed .i just wanted to know that switch off would it happen until delayed dim arrived , it no one could tell me , passed to three operators , the last one hi g up on mr .gave up . great service , fast and helpful advisor was helpful and solved my query managed to solve my problems easily and the customer service rep was very helpful .thanks 1st person a got through to was n't very helpful 2nd was a lovely girl & even tho i dnt feel it 's been resolved she done everything she could to help me & turned my phones back on i am supposed to be a gold loyalty customer & i have had so much carryon since november & i am seriously thinking of moving to another network . i asked for my buy out figure and its gone up by a months line rental .a buy out figure is what i asked for , xxx should not add more to that .very disappointed no once i managed to get thro the assistant was quick friendly and efficient you continually fail to provide the service i pay for and wo n't do anything about it ! for once ' the team listen to my problem and was dealt with after a 2 call .. ! !but am happy with the out come .thank u xxx fone at a time when things are a little difficult financially for myself i find you have given me time to correct my situation thanks i think the gentleman was very helpful and explained my questions very well .also he recommended a much cheaper option that suits my circumstances at the moment .his suggestions will save me a fortune in the next 6 wks or so .keep up the good work , all at xxxphone .well done ! extremely helpful + curtious staff answering + resolving problems+queries promptly .also with renewed contracts+phones .i am due 2 renew mine soon . signal quality in my area is poor and the battery life for htc desire is dreadful service was good and able 2 get what i want done . because did nt put me throw to the manager my questions and queries were answered fully by a very polite cheerful operati e what else could you ask for ? excellent service wanted someone of expertise to explain my complicated bill : new customer , did n't understand why bill was so high and so many numbers .your staff member did n't seem to understand my point : told me that bill was available online ( which i know ) and then put me on hold for 10 mins to work out vat on bill which is 20 % & irrelevant to my query .i was short of time and just wanted someone who knew the system to explain how the bill was calculated .it was becoming more hassle than it was worth so i rung off from the on hold music and decided to email instead but have not yet had the opportunity ( as its not an emergency ) a very sattisified customer the low ratings are because as nice as your service people are - i keep having to call when i discover another issue or the first issue is n't resolved . the person i spoke to was polite and helpful and dealt with my query in full . adviser disregarded my complaint that i had been over billed as the comments hadnt been recorded on my account . excellent service , by the way that 's 4 questions not 3 ! ! ! i was upgraded from an i phone 3 to a 4s whilst doing this i was sold a different tariff assuring me it would be more cost effective which i 'm now not sure about , when i tried to talk to someone at xxx phone i was dealt with rather curtly and told no one would talk to me without my wife 's consent . . but it 's funny how i could change the tariff without asking her permission ! ! ! ! sort it out otherwise i 'm off to orange which i 've heard good things about .ben obrien the prson i spoke to was very helpful and solved my probelm right away failure to show any discretion in light of very difficult personal circumstances .7 members of family will not renew next time round . frendly helpfull the problem was easily understood and dealt with swiftly with minimum fuss . very happy with xxxphone and the good service i receive supercalafragelisticexpeealadocious . because service was generally acceptable very satisfied because the information i was given was incorrect ! i think kate your operator was very helpful in sorting out my problem which has taken 3 months i love xxx good , informative service ...so far . see webform complaint #8226519 also unanswered help call/complaint no.144054 of 4 jan 2012 because i always have signal on my phone wherever i am and because all you staff are very helpful . prompt resolution to my queries , in a professional manner . i rang to purchase a sim only package and was told that my account was being managed by some company called premier phones .i was not put thru to this company , was not offered a sim only package and never consented to my accounts being transferred to a third party .i am v disappointed that with 5 phone lines i should be treated like this .i shall investigate moving .stephen rubin 8 my phone is dropping calls and going to limited service for no reason .when i rang up about it , while talking to customer care , the phone dropped the call mid sentence , and no one rang me back .very poor service and i still have a dodgey phone . very quick efficient service efficiency network is very very poor , min coverage whilst at home . my query was answered . excellent and efficient service everything was good and the person was pleasant .solved the issue swiftly and politely happy with service 8 good job your customer service is considerate you did not resolve my problem .please check your records im disappointment in the fact that i have been a loyal customer for years and cant seem to get a descent price plan for the 3 phones i have .will be the last phones i buy staff do n't seem to know what they are doing resolved eventually by sharon at warrington welcome centre happy with the service you are fantastic ! 5 because xxx do n't always let yano when your going over minute and when additional charges will be given and the 10s because everything i asked was resolved and i have nothing against the people on other end off phone at end if day its the service , signal is a big issue i do n't always get great signal in certain areas . 2 poor customer service your operative was polite and professional , gave me the correct website to visit but this did not help .renewed my contract last week and received an upgrade .despite migrating all info from old phone , still cannot send or receive emails ! ! ! frustrated as old phone emailed fine . 10 i never had any problem in completing the case , always personal service and quick handling of my request , thanks 10 the lady who dealt with me was good unlike the man who got the new contract promised to phone me back cuz i wanted a new number he never did a solution to my challange was not provided .the xxx adviser did all he could but due to xxx not catering for all its customers he could n't do anymore . been with xxx years never let me down always give me a great service .keep up the good work . last months my payment was overdue and i knew i was going to lose connection , fortunately 'xxx ' rang me to inform me that if i do n't make payment my line will be suspended .it was a friday night so i offered to pay the monday ahead and therefore asked the guy to spare me the weekend so i can use the phone and that was done for me , what a good customer service !i did fulfil my promise though . efficient , professional , keen to sort it out , very polite and caring . excellent service phn and ask me hard to hear them ,kept having to repeat stuff ,it also sounded like they were putting me on hold when i spoke ,i found this very distracting ,as i kept having to make sure they were still there no offer a good service , always fast and get stuff sorted asap pleasant helpful 10 very good customer service skills i received today !thank you ! ! the first advisor i had was good .then i was passed onto the techinal team and the lady i was dealing with then was useless .even tho i had gained acsess to the account on the first advisot the second adviser would not let me get acsess to the account advising me to call back with some body else .she didnt resolve my issue and i am considering leaving xxx good service , once u get through to the representative and he has all the relevant info on the system .thanks i had to keep insisting to research the erroneous charge on my bill good service patronising and rude customer service dealt with request very politely and efficiently . very good service excellent operators could not ask 4 better many thanks 2 them both . because its a good company to be with issue was eventually solved but as before required chasing from me : fed up of xxx not following up to resolve issues . friendly and helpful most if the time 6 was given for having to wait for a call back that took longer than waiting time 1st given .i 'd of been better holding on 1st call .advisor was excellent . customer service chat...very personal ,and helpful ...191 ...very professional and knowlageable recognised my problem and dealt with it . all advisors r happy , very helping and understanding i was passed between 3 different departments ( each asked me the same questions ) and then finally told that they could n't do anything because systems were being 'upgraded ' .they were not even able to tell me what my plan currently consisted of . that 's 4 questions . 8 satisfied with the way the call was handled but the issue raised should not have been an issue on the first place , i feel it been one issue after another since october 2011 with one thing or another , you 'd need to improve your services , policies and procedures ! was mis-sold a package and given false information .you will not honour the deal because i ca n't prove what i was told .deplorable and dishonest !will be looking for new provider-after 6 years with you ! my query was answered very quickly and efficiently by a very polite young lady and the service that i required was enabled immediately even though i was advised it may take up to 24 hours. just what i expect from customer service ! good prompt service 5 excellent service - the lady on the phone was very knowledgable and told me exactly what i needed to know very helpful and answered all questions clearly 10 i am still left with a faulty iphone 4 s since new and you have not replaced for 3 months since start of contract u dnt listen , and keep making the same mistakes . excelent service as usual from xxx the tepresentive was so helpful 5 because in all the years i have been with xxx i have always found them to be courteous , considerate and professional and , from my point of view , the ultimate network provider ! ! ! ! ! my problem has been ongoing , without resolution .it has cost gbp 10.00 as well as several phone calls and lots of my time .....all to no avail .your support system is rubbish .your advisor did his best , with what he had to hand .not a happy customer pleased with service i spent 90 mins trying to unlock my phone and it 's still unresolved the xxx service has dropped .way to many issues with process !its the customer support team that keep it going . bad slow customer service .i have 2 accounts , one personal and one business but when i have questions / issues with both i have to speak to two different depts !even though both accounts are in my name and at the same home address !treat me as one person ! happy with the service provided and even happier with today 's phone call thanks my situation was not resolved ... simples ! i was dealt with very efficiently and the female i spoke to was very clear and pleasant no, i have spent long enough on this ! 10 where to start ? ! terrible customer service , call centres in egypt , never speaking to the same person twice to sort out the same problem , having to explain the problem many many times after being put through to many different people , increased call charges to name but a few ! ! ! my family & i have used xxx for over 10 years , and yet one by one they are all switching networks , it 's impossible to sort anything out as nobody takes charge of a situation or query . i was asked for my opinion and that is what i have given .it is how i feel yes .fone me excellent service very helpful your member of staff was polite knowledgeable and very helpful on this occasion the service was excellent 0 i have never got signal and nothing has been done about it 4 the xxx workers at xxx in harrods are soo helpful .always wanting to help how they can . payed extra for early upgrade but phone did n't come .cancelled order and was told my daughter could have a free upgrade in store yesterday satisfaction from resolved problem .thanks customer service is perfect .but service is bad where i live . top notch service . 5 enquiry dealt with quickly and to my satisfaction 7 i rang to see how long it was before one of the phones was due fir an upgrade and was told we ca n't do it until sept so i went online last nite and it said we could upgrade from march so we have decided to change network provider who can give a better deal and phone we just think xxx aint very helpful everytime you ring and are over priced 10 xxx workers helped me out so much with sorting my online account out , thanks x from the heart good knowledge slightly awkward english i had a technical problem .this was resolved quickly by a kind and competent person , who spoke english .what more could i want ? couse am satisfy with xxx the guy answered my question without any delay and straight to the point had a problem and it was sorted with no problems problem solved if you do n't stop asking me questions i 'm turning my phone off ! excellent service this time query answered quickly & accurately ur service to a valued customer is poor , 8 weeks to sort out an account is dire , these txts are pointless as no-one follows them up any way , i will consider moving to another provider at the end of my contract term really really helpful the problem has not been solved and i have spoken to two different people the adviser that handled this call was quite helpful .following a string of mistakes that xxx has made i am still rather unhappy though . rude and only he was right did not see my point .i was not happy because u disconnected me and did n't ring back q not resolved then got cut off the person i spoke to was polite , helpful and answered my query in a simple way for me everything was sorted in the end because she was polite and solved my issue quickly and was very clear in what she said this is not customer service ....but then i 've only been a customer for 23 years ...super unhelpful .... why explain , nothing will change , no one gets in touch .poor service , automated rubbish 6 because he was n't taking on board what i was saying and 9 when he realised & explained why he thought his idea would fix my problem - if it does he can have a 10 i am however now trying to register my sure signal on line but that area of your website is not working poor customer services when askin for **** in settin ip on line viewing of my account 10 the advisor was helpful , friendly & did exactly what i needed .gave me all relevant info & asked if i needed anything else . only had the phone 2 months and every month the bill has been incorrect and no one told me i wud b charged nearly two months tarif cause i took the phone out mid month .disgustin very good service i rang regarding my handset the 1st advisor i spoke to put the phone down on me so i rang back and spoke to somebody else and they kind of resolved the issue but i asked about upgrades and he was like well i ca n't help you with that i 'm in customer service . knowledge and experience of staff and friendly and polite all my issues were resolved quickly and easily . because every conversation ive had with a xxx advisor has always been good and helpful my phone is playing up and i am not far off a upgrade but you would not help me out .i am considering my options ? my query was dealt with quickly and efficiently . please shut up friendly well mannered guy that dealt with my problem i spoke to christopher till , he was the 4th operative i have spoken to about my issue but the only one who fully listened and understood my reasoning . really pleased ! ! ! 0 overall experience i 'm having with xxx , not really impressed at all , thanks . 0 very helpfull sorted out the problem with no fuss and quickley .greatservice x all good very satisfied wi.th the service my account was upgraded without my permission twice and u have had poor service sorting it out .i have now ported out my number to another provider . n i rated high , because i had good customer service as i needed to know my direct debit date which your advisor stated as 20.01.12 was promised a call back .never got one .now thinking of moving to orange very dissapointed in buisness customer services .would like to hear your response i have always had very very good customer care and have found xxx staff to be very friendly and polite . the guy on the phone was very helpful , sorted my problem out and stayed on the line to make sure i had logged on successfully you cut me off before we resolved the problem and yet again did not return the call seems like a new code of practice for xxxphone so im just resighned to the fact now see my contract out and see where my options are either with yourself or another company my call was dealt with quickly and resolved by a polite and helpful advisor staff were very good , keen to ensure problem was solved to my satisfaction not able to call or use internet at work on phone .not the only xxx customer to do so .everyone else the same there .post code area wa7 3be most annoying get a grip xxx , pay over a grand a year to you ! ! ! the most inept service around .on hold for over an hour , refusal to resolve problem based on incorrect data .no regard or respect for customers i have eye problems so when i bought my phone it had to be one with big screen .so when i claimed of my insurance and to receive a phone 3 times smaller and 25 pound cheaper to pay for amonth is wrong . .i wo n't be back with xxx no will i recommend them to family and friends . top service e cimgd from tesco bevause you service is rubbish ... i had a good sales experience but had problems with the phone setup that took 3 more visits and 2 phonecalls to resolve . the employee was n't really sure of what phones i could get for the price plan i 'm on .rather than looking she waited until i picked out a phone .could n't really give me any special offers even though i 've been with you for so long . helpful and down to earth sales advisor .we had to wait so long i gave up - my husband convinced me to go back .price plan is expense .i was given nothing for being a loyal xxx customer and i left feeling like i 'd paid over the odds . 10 really good service and excellent product knowledge i was very happy with the service , the sales man took the time to get me a better tariff and reduced my monthly bill . great customer service , always had me in mind excellent service .suchit was very knowledgeable and helpful and was also very friendly . the sales assistant suchit gave us very good customer service and advice . very good customer service the advisor was helpful , polite and friendly the staff were very helpful : ) good .fast , friendly service . because thats what they deserved .stupid question the assistant i dealt with was helpful and informative .in store it is very hot so you really so want to get out as quickly as possible even if you might be interested in the promotions or add ons , you just do n't want to do it there and then because your uncomfortable .i have had problems with xxx before where they have overcharged me and also where they have failed to cancel add ons following my request ,thus incurring more charges , at that time i also had to speak to an assistant in new deli !based on thus experience alone however , it was good . 10 i was very impressed with the knowledge annd the way i was treated as a customer. he seemed t no i joined xxx for best coverage and customer service ive since written to xxx with problems and solution suggestions i didnt even get a letter of acknowledgement i have had a lot of problems with xxxphone latley you asked mobile rubbish .....far too pricey ....will be terminating on contract end 25 february2012 i will not be renewing contract .i will confim this in writing .y xxx are always helpful are understanding your advisor assured me my request would be sorted as we spoke .i have complete faith in him but will let you know in no uncertain terms if my request is not sorted by my next bill . both advisors were very supportive and efficient , dealing with a special needs non techno customer ! problem solved in less than 2 mins , straight talking , no phone wait and knew exactly what was wrong . my query was resolved and the adviser was very courteous and helpful . contradictory information received in previous conversations .not particularly unhappy with the previous call , just the service i have received from xxx in general over the life of my contract . the member of staff was very helpful on the day of asking for an upgrade i asked for an early next day delivery pre 12 noon because i was going to a funeral .and the sales person cut my phone off straight away which was a business line and i was not happy about it .as she assured me nothing was going to happen until i activate the new phone on the following day .and the delivery did not happen on time i received a text telling me it was coming around 2 o'clock . . to which i had to drive to reading to collect . . thanks for that operator did not appear remotely concerned that i was complaining that a repair to my phone had been taken as a new contract , so i could not request an upgrade , nor was she concerned that i was unhappy rnough to consider cancelling the contract , despite having been a xxx customer for many , many years !very shoddy customer service , plus an excess of noisy joviality in the background to deal with .not at all professional ! i had a problem with my bill and your advisor sorted it out quickly profesionally was happy with the customer service i had a very helpful person deal with this particular call , he understood exactly what i requested n dealt with it . the girl didnt listen to what i was sayin and raised her voice to me a lot during the call .i found i had to repeat myself alot and took 40 mins for her to understand what i meant .i had also asked for advice regarding my bill from a xxx shop who added something to my bill that cost me and helped me in no way no helpful professional and prompt service the quality of service i received was excellent - a problem i had been having for a while was resolved with ease in a matter of two phone calls , in which my problem was entirely resolved with minimal/no problems . the lady i spoke to was informed polite apologetic and professional .she was excellent !the manager through her came to a very fair outcome and compensation .i feel my trust in xxx has been changed overnight ! very satisfied with the service xxx do n't seem interested in keeping loyal customers .no flexibility .did n't get what i wanted she basically gave me a ` computer says no ` response even though it was painfully obvious the error was a xxx system problem .i told her i was n't going to pay the bill or renew my contract next month if she did n't do something .she said that was ok . the lady who i dealt with is a credit to your company and hope u pass my praise onto her - the customer service from her was excellent .thank you x prompt efficient service and my problem solved i 'm too angry to tell you in a text message .all i will say is that i will not be renewing my contract with xxx . having 6 accounts with you for many years and my phone giving problems i was hoping i you could renew or change contract for new phone but was told you could n't , even after i told your sales you could lose my 6 accounts , i 'm not very happy(also i have asked 7 times before to have printed statments on my wifes account but it has never happened , i have now given up asking ,again not happy ) 8 the staff did their utmost to help me .this has always been the case whenever i contact yourselves . i gave the highest ratings possible because i received 10 out of 10 service .your staff are professional , knowledgeable and above all else friendly and down to earth , nothing was too much trouble .i 've forgotten the lady 's name who set up the upgrade and sim only deal for me but she was particularly helpful . really nice lady on the phone when i upgraded again , loads better than the store staff at carlisle answered all my questions , with simple easy to understand reasons . the operator was very clear , took her time to explain process and did n't rush me .answered both my queries and handed me off to another representative who was equally nice .why ca n't all call centres be like this ? i was promised a call back that did n't happen and was cut off 4 times . problems were resolved .problems should not have been there in first place if the right package was applied to our renewal . that 's easy !one good advisor out of many how can anybody recommend a product that it would appear advisors do not know there subject .you call & get information call mins .later you will be told something totally to the contrary .even a xxx shop calls & gets told some rubbish by a advisor , no the person in the store does not know the proper answer .fantastic training !one advisor who a least said sorry i have only been in the job a couple of days , in that case yes she tried failed but she did her best .but when you get information that is so wrong but the advisor gets so adamant bad training responsiveness first time we called we were told the system was down however when we called back the operator was more than helpful i 've been with xxx since feb 2011 & had problems from day 1 with the handsets which was originally blackberry curve 9300 , after several replacements with faulty handsets i then swapped it for blackberry torch 9860 & now have been told that my handset has a software problem & i think it is appalling since i pay monthly for my service & phone and the best you can do is send this for repair !i will never recommend xxx as the quality of the handsets is terrible and the solution to the problems is awful ! no you will need to ring me , it is too complicated .have sent email to xxx . because i was pleased with the service pleased with service called back when you said you would .could n't solve my issue but quickly gave me the reason and directed to the number that could .my problem was solved as a direct result and no messing about .good customer service . people i spoke to were very helpful and polite was very happy with d assistance i recd - competant ! 7 because the problem should n't have happened in the first place , 10 and 10 because they were dealt with excellently and immediately and the people on the phone were very helpful 10/10 lisa is a starxx i face to much prob tmrw wen u close all my contracts without telling which loses me alot. i cal many times nobody deal me well first one drop my call and i put complain as well i already cancel my one contract and if xxx behave like this i wil think to cancel my rest contracts as well . i got five contracts with u but u did n't deal me like customers .theloss which i get yesterday will xxx is responsible fr that obviously not .everytime extra charges if i call charges some time drops but if i did n't i hav to pay . i refer too many customers to xxx but now i think i did a mistake . i called to say i would be leaving xxx when my contract was up .there was no effort made by staff to attempt to make me stay or offer incentives as i have been a loyal customer for 10 years and have spent a lot on my phone .there is little incentive to be loyal to mobile providers now . i 'm not happy !i can not afford the price plan i am currently on due to unforscene circumstances , and i 'm told there is nothing i can do about it .but i simply can not afford the price plan , therefore wo n't be able to pay my bills ! because you are unresponsive , unhelpful and still after three days of leaving messages via your customer services as well as ringing the canary wharf branch manager , osman - i still have n't got any response .i want to leave xxx after 10 yrs and i will blog and social media all of this as it is very below average and unprofessional disappointed service , very poor i 'm moving to a new state of illness now so i do n't give a **** about yer **** helpfull , informative and friendly staff very polite and friendly and tried to help i had two or three previous phone calls that day that were fantastic but the last phone call was the one i was asked to rate and the service was pretty poor .the colleague did not seem interested or willing to help and basically told me i was to travel to one of your stores . after been put on hold for 10minutes , trying to correct my phone i was doing procedures that i have done myself already but had to do them again which i new would make no difference .i was then put through to the technicians to have the line cut offf and for me to just be left no a riing back or anything .your phone lines are very quite and staff are not patient when waiting for a phone to load , i was told to ring back .when i knew i would just of been told to do the same procedures did not solve the problem and has been like this all the time . the customer service representative answered of all my questions quickly and efficiently , resolving everything i wanted.thank you , richard phelps 2 the phone call gave me the impression xxx does n't reward or value me as a loyal customer ....not one initiative to make a good offer or keep me as a customer ...not even trying ! very simple request , effeciently completed . answers to my questions where poor and i do n't feel as if the problems have being resovled hidden costs on upgrades , changing of tarriffs trying to convince me that its a good deal when it is n't & condesending attitude of your sales staff - thats only for starters ! !b james from the call centre in warrington was absolutely fantastic .he listened with empathy to my problem and went the extra mile to get things sorted out .having employees like him has restored my faith in xxx .if he is that good after working for your company for just over a year what will he be like in five years time .please pass my comments on to his line manager and congratulate him on a job well done . i have no problems with my phone contract ,even though i 'm having problems with my blackberry .the reason for my average ratings is to do with my internet access , i 've lost count of the problems i had with it and even did n't use it for 4 months ,not very impressed with it at all good staff and great phone . helpful cheerful lady answered any queries i had without any pressure or persuasion in2 making a decision in2 taking out a new contract .thanx the representative took time to listen and find out the answer to the questions she could not answer and answered concisely the ones she could y did n't u ask at the time ? 10 i asked to opt in to data roaming traveller world wide which is 5 pounds for 25meg .customer service assistant did not set it ip ok and igot charged 3 a meg and had to call back . xxx called me last week saying one thing and today when i called i was told something else i 've been with xxx for nearly 10 years and you 've never let me down false promises . i 've called a few times regarding problems we have and to sort outa bill that we got over charged with .pluseverytime i called i had to speak to a none english speaking person and got no where withthem and had to call again to sort it out then i got two letters with totally different names on them with my husbands bank details .hopefullyits been sorted . i have had very bad service lately read my notes you will understand arrangements to exchange sure signal ref : 6274870 , parcel : 2068158815 have not been met despite me calling xxx on sunday , monday and on tuesday morning , afternoon and evening .delivery did not take place as scheduled on tuesday and the courier does not accept calls . no. never had a problem . very happy with vf 's service 10 if you looked at my text sent to you on jan 1st at 20-10 you would find out.again why does no one give me a call ? all staff was well mannered and pleasent however i have been seriously inconvienced for the last six days and i strong believe that i have either been lied to or mislead for the last six days however the manager i spoke to has resolved the situation the lady who dealt with the problems i had was fantastic we were on the phone for over an hour and she could not of been more helpful i was so pleased with the outcome of the call i have never received service like it and probably never receive it again .unfortunately i cannot remember the lady 's name but if there is a employee award for service she deserves it .thank you so much ive been getting charged the wrong price for txts & getting ripped off by xxxphone in the process .im thinking of leaving altogether . ten is perfect ,perfection does n't exist but the service was super because this my issues with xxx never seemed to be resolved .i am sick of complaining about the same thing . very helpful and resolved my problem straight away . the operator was very nice and he talk as clear was possible for him in order me to understand .the conversation did n't interrupt and i was n't put on hold for any second customer service was rubbish .i made a special trip into town to visit your shop and was told i had to call you .the operator terminated that call because it was too difficult for him .i tried to change my account resulting in a higher spend but was met with a brick wall .i have now gone elsewhere for my phone and will be reducing my spend with you to a minimum until both my contracts expire . 0 i found the person on the phone helpful ,friendly and professional ,its was like talking to a close friend and asking them to sort something out for you ,ive never had a phone conversation with xxx that ive not been happy with:-) overall good service from xxx for many years .pleased with all contacts made with company . 0 my query was resolved in one phone call. i gave 9 on the first question because xxx coverage is suffering from some technical failures recently . i asked for advice on my price plan .i got cut off after waiting on hold , then called back and did not feel i was given any suitable guidance very friendly and good sense of humor my survey is based on the 9 jan evening only ( other ocassion was not as impressive ) .the gentlmen i m referring too were very helpful in helping us with getting two fones we wanted without starting a new contract and to send it out asap .we tried b4 xmas but no one was able to advise us or supply us with the fones we like even though we threaten to take our business away . they told me everything i needed to know + they were very pleasant quick , friendly & helpful . it was satisfactory overall . my ratings are low because i could not understand what the person was telling me until she cut me off and i then spoke to an english person the problem persisted .however i called again today and got it sorted .both agents were pleasant and helpful but i finally managed to get it sorted after the second call .it was my not understanding what was told to me yesterday .totally not her fault .very happy with xxx well i based my ratings on an old ancient greek mathematical formula taken from a championship match in a greco-roman wrestling match .where i analysed the performance of the operator based on **** age weight hair colour eye colour and accent .i then conducted the formula an came up with the answer . efficient helpful service the advisors accent was difficult to understand at times and their was a lot of background noise from the call centre . you care after your customer plus you have good staff sent from my htc service was very professional and prompt as always . i thought the girl was really polite and explained everything clearly .normally when i ring through i get an overseas contact centre and they do not understand me and vice versa however my last call the agent was clear and helped me and i left the call with a full understanding of my bill and left with a good feeling as i received excellent customer service .well done and thank you :-) 4 i 'm very happy with the network as of yet .i feel like i 've been speaking to uk based customer services and ca n't fault my 3g service .the only gripe is that i do n't have a 3g service within my house . 0 dissatisfied it took 7 attempts to get signal and data roaming turned on you have asked before you sorted my request out .i have no idea yet whether or not you will do as you said you would . check my notes !you will understand nothing is ever done the first time , it takes too long sms is very stressfully everything i wanted dealing with was dealt with promptly and efficiently she was friendly and did n't mind repeating her self and letting me repeat the answer so i knew i had understood correctly . helpful assistant the first rating is based on the service i have received since i got my mobile . .i have two numbers under my name both are separate bills . .i have had a very hard time with you when it comes to paying my bills and the fact that there is a constant confusion with this . .i am tired calling u from a payphone to settle this and its unprofessional how i am unable to talk to xxx about my bill and can only do so from a landline or xxx store .the payments are constantly getting confused and when i call to pay my bill it ends up settling the other number rather than the number i am calling about .i would even prefer to pay a cancellation charge than staying with your company as i think you over charge and are very unhelpful in dealing with issues . . just generally pleased with the manner it was dealt with because jade in customer care was brilliant ,really helpful and such a nice girl to talk to .jade did everything she could to solve my problem . adviser attitude towards customers . yes , i had to call xxx due to an error on my account .the agent took immediate ownership of my problem .empathised and told me what actions would be taken to resolve .what could have been a very bad experience with xxx turned out to be an excellent one purely because i had the pure luck to be connected to someone so passionate about customer service .a huge thank you from me . because the money i pay a month for the contract is too much for the internet usage i 'm allowed ( 500 mb ) id prefer to have unlimited internet but its unavailable for the contract i 'm on several reasons , if you get a manager to call i 'll tell them . helpful ,friendly and efficient service i had an urgent problem and it was resolved immediately without fuss . i really like the service xxx provide .thank you the gentleman was very helpful and i didnt want to wait too long . the job got done just a bit of tooing and frowing i still unhappy that you re still out of stock of iphone 4s 64g...it has now been 3 months since i ordered it .and i am waiting due to an error of yours ! i have been with xxx for many years and whenever i call to make enquires or i receive a call from you , use are always trying to sell me something and try and get more money out of me by offering other services , i never feel use are happy to improve my current agreement or give me a better phone or price plan for being a loyal customer as i am sure i have paid thousands to xxx but never get any further benefits for my loyalty , new customers get better service than existing customers the advisor was very helpfull and polite , i was able to sort out what i wanted so i am reasonably happy the agent answered every question i asked and his manner was first class . the girl knew her stuff and was pleasant with a great sense of humour advisors are great but not happy about 2 year contract . it was a short and simple conversation for a simple query , just as it should have been .polite staff who are happy to help . very helpful person call me and i 'll tell you extremely helpful and too the point .thankyou the query was dealt with straight away and to a satisfactory conclusion thankyou the man who helped me was extremely helpful compassionate and understanding he was excellent in his job and customer relations i would like him to no i said this and he should be praised that 's what a think i want my bill checked cus all previous months i have never gone over my 600 mins infact have always had mins left over im always late with my bill and i always get a great service and undrstanding from xxx staff the person i spoke to solved my problem and told me how to prevent it happening again .she was very polite and helpful . friendly helpfull service good service never got any satisfaction and never got anything resolved am still getting high bill and dont know what to do as cant afford it waited to speak to someone too long so only 7 the woman was very nice and helpful .please do n't text again your pissing me off .thanks i explained my query to the customer service advisor which to my pleasure was very pleasant and i felt face importance to my problem .a solution was very efficiently selected and i was off the phone . query unresolved .operator unhelpful 10 i pay far to much and it 's strange that when i had 900 minutes and free texts from the previous 2 year contract i had with you , i only went up to 1200 minutes once but now i renewed my contract for 1200 minutes and free texts i always seem to go over when i use my phone as much as i did when i had 900 minutes . apart from waiting for callback best customer service i have had from a call centre in a long time i was promised something by one person and a second said it could not be done no still awaiting call from manager re complaint - unkept promise due to delay in waiting for phones - technical issues with phones . i think the im service is v good but the advice i was given did n't work and i hav still been unable to correct my 3 business phone registrations because ur system would not allow for 24 hours but the security codes only valid 8 hours .i had to make a call to 191 to find out why the system wud not allow me to use the link i was sent which also took additional time and the security codes i was told wud b sent to my phone went to all 3 phones . you made a mistake in sending me a phone i did n't order , it took me hours on the phone and of waiting in for it to be not picked up and eventually picked up and you even cut off our account because i had n't paid for the phone i never ordered and could n't return .for gods sake it was appalling service . the lady i spoke to was extremely helpful .best customer service i have experienced ever ! i thought you would have been more helpful solving my problem , never mind will try another network in future have been trying to get my blackberry registered ,the advice was spot on for the time i had to spare , but , i still could not get it to accept my emails , stupid blackberr . 1 should not have had to complain .text alert re internet use not set up as promised .2 problem was rectified .3 difficult to understand sales advisers english 8 overall i felt that it was a very satisfactory service ! 10 the service is poor poor service from start to finish ! ! ! ! ! ! !and now sending me messages at 23.41 at night ! ! ! ! ! are you for real ? ? ? ? thankfully i 'm ending my contract with you in 29 days ! ! ! ! ! !in all the years i 've had a mobile phone the last 23 have been the most expensive and i have received the poorest customer service !so very poor xxx ! my business was dealt with extemely efficiently ,and in a most pleasant and helpful way . i am happy with xxx a staff sometimes feel the products and supposed to be a vip member but do n't seem to get any special offers problem not solved no fed up with the service ! waited 30 mins only to be put through to another queue !gave up .the new phone you sent me is still faulty ! good service and apologetic .wa going to make a complaint but the advisor changed my mind as she was so nice and dealt with it very efficiently and fairly . are u not aware that my problems with sending txts to austria have still not be sorted since september ?obviously not so recommendation highly unlikely i found xxx customer services very helpful , and willing too help however long it took . i liked the service . service i 've recieved a no nonsense efficient friendly service and got the problem sorted for me with out any stress , just good customer service . i called to see about my early upgrade in june and was told that i am no longer eligible for this as they have stopped this and ca n't upgrade till september .i will now be leaving xxx . the man in which i spoke to was very helpful , and friendly compared to the two ladies i had spoke to before the lady on the phone was very polite which helps and was very patient with me as i know nothing about the mobile phone industry even though i have been with xxx 2 years now i originally was through carphone warehouse who i wasnt pleased with and feel my contract was mis sold to me however moving to yourselves direct i am pleased with the service ive got so far the only reason it wasnt full 10 out of 10s was because my phone wasnt in stock lol thank you the girl in the ship was very helpful , pleasant and had a lovely manner both with myself and my son and went out of her way to accommodate us ! !i think her name was julie in the stirling xxx shop ... excellent service always helpful and answer my queries helpful i 've been with xxx for a number years and the staff are always helpful and willing to help in anyway they can and i would n't change providers as ive always been happy the service provided i will recommend xxx because of its services , and because i like it .i 'm using xxx from 10 years now , but i started to use it in other country 's .i 'm not every time satisfied because i have to wait a lot if i 'm ordering something . . either is not in stock either is really late .the advisers are always good , and they 're doing their best .that 's why 10+ : ) i rang up yesterday about content control got told it was done n 24 hours later it still is n't because the service i received was very helpful and sorted the problem i had , and the person i spoke to was in no rush to get off the phone nor end the call . my query was n't actually resolved but your employee was very helpful and willing . no i was given different information by different people .website is very unclear . yes - your chap did n't deal with the issue in accordance with ofcom regs , your published statements and my expectations .the issue remains unresolved . the inability to sort my contract phone problem .no one seems to know what they are doing .as an estate manager if i had staff that bad i would remove them and question the training then receive i wished to upgrade to an iphone and was told there was no opportunity to do so .i was even prepared to change to a different contract - meaning more money for xxx - but was told no .i appreciate i entered into a 2 year contract but i was hoping there would be some leeway on this . just excellent service & help i asked a clear question and was misinformed .i spent over an hour trying to get some clear and complete information . wanted internet settings for my phone took a long time and still not sorted the right advice and helpful service . because xxx used to help there customers with problems especially ones who have been with them for 8 years !i will be closing my account and going to 02 where the customer is treated better ! 10 the man that helped me was just very helpful he went beyond what i had asked for , recommending a web site that would be helpful . the person i spoke to sorted the problem to the best of his ability was really helpful and gave excellent customer service . no customer advicer i spoke to was good in her explanations to me . automated system very difficult to speak to advisor no basically i had to ring 3 times and speak to 4 different people of which only one had an idea how to help me .i was also put on hold for a total of 45 mins .poor service and a poor system that left me feeling like i made a mistake doing business with xxx .all to complicated and not transparent , my expectations where and still are sadly not met no not helpful at all chap on the phone was very helpful .however he had no power to offer me a better deal .i am v disappointed that after so long with xxx you can only offer me price plans which will cost me more money than i currently pay and which ca n't beat 3 's offers . always been happy , service and coverage reliable the operator i spoke to was very pleasant and helpful .at one stage she had to reboot which took some time so we had good chat .left a good impression , well done the first person i spoke to was unhelpful , then the second person gave me incorrect information .however the third person was very good during my last call , representative was helpful and promptly resolved my issue .very polite and easy to understand . no na 10 no, you phone me . my problem hasent been sorted .not happy ! very happy with the service 2 my one net tariff should be all inclusive , the statement i receive is misleading and will need to be questioned on a monthly basis .int 'l calls and texts should be itemised as int 'l which attracts additional charges , not as they are on the current statements . always room for improvement my problem was resolved in a short amount of time .the customer service was to a high standard. i was sufficiently compensated for my loss.the only issue i would have is that i was on hold for 16 minutes . every query is always dealt with fast and efficiently ! the female adviser was very helpful and dealt with my problem with understanding and professionalism , easing a stressful situation . coz i phoned to pay my bill and we payed it , job done in my book ! ! thankyou .x never have prob wen ring up very good understanding man by the name of lee .dealt with everything extremely well & efficiently . she was very helpful but im not sure whether my prob is resolved . not satisfied with treatment from staff member who cut me off , and though she had my number did not ring me bak and first staff menber who had difficulty finding cost of 08 numbers so txd me 2 female who then cut me off .iintended ending my contract but alex was good as i av sed .he said he wud send confirmation of new contract by e mail and am stil waiting .idid not want 2 take action on changing my contract until i recd evidence so i may stil cancel my agrement a exalent service no problems at all with any thing we ask problems are always solved very quickly and prompted thank uou would not go with any other mobile service didnt return call as promised .problem still not resolved . nope i have rang a few times past few days this morning i got put thru to the tech team and she did n't understand what i said so she hung up !i did ring back and my problem was dealt with but i found it frustrating having to ring 4 times ! because , i am using xxx for last 4 years , and the help desk was always easy to approach and relationship officers were very friendly quite sometimes .and my queries were always resolved on the fone . exceptional service . just not pleased that i sent in a 1 month old phone under warrenty and you send me back an older more tired looking phone the advisor was nice and helpful but i am very disappointed that xxx ca n't offer a service to block certain numbers the only solution you have is to change my number which is n't that helpful and does n't help me any n/a i have been with xxx for a long time and have always been treated really well and fairly x the customer service is a joke and although my phone is still under warranty xxx will not repair it .i will definitely not be renewing my contract in six months .will be encouraging everyone to do similar because the lady that spoke to me called rosie was extreamly polite and helpful .she also helped me to save money on my priceplan by deducting money from my bill , because my dongle was 'nt working . took a while to get through to an advisor but once i was through the advisor was excellent . i 've been with xxx a long time and have been reasonably happy with the service i 've been given .i was disappointed that the cheap extra line offer i was quoted when i upgraded was no longer available and the lady i spoke to was helpful and friendly . because your team were so help full and easy to understand no i shud deduct points 4 sending last txt at nearly half past midnite .was in bed asleep.u shud monitor wot time these txts go out at ! been charged for a mobile i have never used .consistently poor service .would not recommend to anyone the service was very good and the person was polite and helpful , but i was disappointed that had to go to another place to get help . lost phone great service and great network did not get the answers that i was looking for only got refered to the store which is usual the lady i spoke to was very helpfull and fixed my problem promptly and was very nice you fucked up my bill & staff didnt know why my problem was not completely solved and i was kept waiting on hold for a long time being passed from one person to the next query was dealt with well i could not see it could be dealt with any better . good service just really good i cannot log into my online account .i rang at 4pm yesturday and was on hold for 20 mins , sharon ( who i was talking to ) told me i would recieve a text message that would help me re-set my account .i didnt recieve this message .i then rang again at 4.35 and spoke to someone else who told me my phone was not registered online ( even tho this is how i have been managing my accounts ) when i tryed to re-register the computer kept saying there was a problem .the issue still hasnt been resolved and i still cannot got into my online account . excellent employee that persuaded me with very good selling skills . i had to call at least 5 times to report the same problem .every time been told that the problem has been solved , but never sorted .being charge every month for the service that meant to be terminated 5 months ago .a complete let down by xxx . happy with service . no because i always have a good experience when i talk to customer services at xxx there always very help full and easy to talk to . the company are the best phone company and i 'm happy to have them because i have never had a problem with xxx i was happy with the bloke i spoke to!but u could b better on helping people not go over there bill without knowing ! ! 1st person did not have enough knowledge to explain my phone bill . 2 nd person could . 3 i find you web site frustrating but your staff were great thank you . i was happy with the gentleman who dealt with my queries yesterday but on the whole i 'm very dissatisfied with xxx as a service provider .compared to orange and o2 i find xxx an expensive alternative and i also feel that the phone signal received is poor compared with other companies . have called you numerous times to sort out problems with my phone since june and still not resolved so am not happy extremely poor customer services the majority of the time , a different answer when ever you ring about the same query .actions not been carried out when you are advised they will be constant flow of sms sent to home line rather than mobile which is annoying few problems over the years cause they always put the phone down saying i have got a bill when i havent i cant wait to cancel . you dealt with problem promptly very helpful and professional because i could not understand a word the operator said to me happy with service received . . the continual mistakes being made left me very unsatisfied i was asking to see if i.could get a upgrade and i ai n't due until july but with the problems i have been having with these phones i thought this would solve the solution helpful and understanding people everything ok apart from fact i thought al probs sorted but still not the phone call i had was with a very polite and helpful member of staff 1 . good company 2. was resolved quickly 3. adviser was great time waiting to get through however i was n't impressed by that . question 1 , often have issues with reception .question 2 , my question was answered but not in clearest manner .question 3 , was left on hold for a long time whilst answer found . both 8s are because the menus are awkward to navigate .the 10 is because the lady who i spoke to was really quick and efficient in what she did for me i feel disapointed to receive your txt messages i will be leaving xxxphone as the costs are to high the signal is poor why dont u call customers instead ? excellent customer service , always do the best to help whatever the situation 10 because you asked me to be honest and i feel the service provided could have been better useless at looking after contract customers with deals or offers that you seem always to give to pay as you go customers but do not give contract customers any of these benefits or anything comparable .you need to start looking after your contract customers as we are left feeling negelected & unikely to renew our contracts next time . because every time i 've spoken to a member of your team they have always been very helpful to try and get problems resolved reasons your customer care the rep was polite and had good customer service skills .he had sound knowledge of the products , understood my needs and catered for them .i ended up with a good deal thanks to the rep. polite and helpful staff i have not been totally happy with the xxx service , especially towards business customers .however customer support has been , on most occasions , more than helpful . initial cust service advisor was ok but passed me on to a technical advisor who in my opiinion was not customer supportive offered no optional solutions to my query other than detailing the limitations of the service .i was also not satisfied with the manner in which the technical advisor handled the call hence the low grades he was very kind and was happy to help me with what i needed . happy with the service knowing help is available and reliable my phone is broke and i 'm still waiting for a replacement my query was n't answered , the adviser was unhelpful and unsympathetic , i feel un valued as a customer and unhappy with the service i was received . because you havent done anything since we reported the problems your management needs firing everysingle one of them .or suing for the **** poor service your selling as acceptable . a time before .i was held in line waitin and when i did get through .the lind was cut .so thats why . .the 2nd time i called .i got through and got it all sorted out with no problem hence why u got the ratein that you got this time .round mr ralph kelly had to wait 8 minutes for call to be answered .only had to make call as prices for desired phones were over twice as much as virgin so am switching : ) very helpful young lady answered query efficiently and quickly ans confirmed actions by txt mess so i knew she had done what was discussed explained everything so i could understand . useless no help whatsoever would not recommend you to any of my friend 's or family . it 's because the gentleman was very professional and discussed my options well for me to make a decision the representative i spoke to was very polite and gave me all the information he had at his disposal regarding my issue .which was none .i ca n't believe that a company the size of xxx ca n't tell me when they are expecting a delivery of handsets other than telling me `it will probably be this week ` despite being told the same the week before i found the person i spoke to polite and helpful .he done everything to sort out my account .he is a credit to xxx . had a problen with my bill last month .when i call no one could help me keep callin a whole week .so i am not happy the man i spoke to was helpful and managed i recognise why my bill was high and hopefully sort it out . i have been a loyal customer for 7 years and you are not willing to help me out much at all , look at my account info for the reason why waited 35 mins to talk to someone and was offered a product more than twice the price of my current product .operator could n't care less every conversation is different .one person tells you completly different to another , when your promised a certain deal with a contract then its not followed through things cant be done , very dissapointed and whe contracts are finished will nt be staying with xxx generally everything was very good but i had to explain things several times including that i had been called initially by xxx about an upgrade and told to call back after 21/12/2011 to arrange this .even having explained this i was told that i was not eligible to upgrade until march .the second lady i spoke to told me the upgrade was not eligible until june then march .eventually having checked the account she said it was december after all .when you call me and tell to call back to organise an upgrade that just looks shoddy .that said everyone was very helpful . the 5 was due to not being able to lower my tariff as i 've lost my job and can no longer pay the fee ,no help was given , but the staff advisor who i think was called scott was extremely helpful , talkative polite and honestly the best advisor i have ever spoke to. .he understood the situation i was in and instantly solved my problem , i even thought of writing to show my appreciation but then received the questionair..thankyou scott happy with service polite call handler & efficiency of service the answers given were not to my satisfaction and the understanding of my query not taken i thought .the calls where for 2-3 mins and felt that they where eager to finish conversation after being in a queue for 10-15 mins . the account changes result in significant savings and were put in place very efficiently . people not doing their job properly-too much red tape all the time absolutely appalling service all around ! ! ! ! ! ! ! my problem was handled very quickly and officiantly overall good service whole conversation deleted a couple of hours ago , no idea of questions or answers any more .still peeved that xxx blocked internet access to a legitimate and legal businesses opening hours , and seems to lump the gun trade in with pornographers , bankers , politicians and press barrons the person i spnke 2 was very good not happy with the fact that i couldnt .get any information on a early upgrade when i rang to explain the internet was n't giving me information .considering how long i have had a contract with xxx i would have thought i could have been offered a early upgrade over the fone .i explained i 'd been offered a good deal with another company and that i was thinking of leaving xxx why are you sending out customer questionnaires at after 10pm anyway ? 10 if you call me pleased with customer care because i think xxx r very good x i have sent an email to xxx outlining my complaint .i have given a 3 because over the years we have have no end of problems .a 0 because i am far from happy with the out come of my conversation and a 5 because the assistant did what he was paid to do because he was very efficent and did help me straight away as my bill is due but i dont get paid till later in the month the advisor did say at first that i was not elegable for the upgrade but after finding a note saying that i could have the upgrade this week i was told they would honor it .:-) long waiting times when calling .in qualified charges that took hours of my time to get refunded .rudeness .incompetence .text sent about deliveries of phones that were lies .a totally unsatisfactory service all round . takes too long to text , ring me if you would like to know ? the service that i have been receiving from xxx in the last 6 months has been dreadful and no matter how often i call for help i get fobbed off constantly .eventually when i ask to complain i 'm told to write in ! ! to a phone company ! !what a complete nonsense .i answer customer service calls for ur company always .does anyone ever call me back ?nope .so i 'm now letting all my contacts run down so that i can give my business to a company that gives a toss ! ! ! to be honest it was all due to the lady at the end of the phone ....perfect and believe me all your staff are n't as help full and effective as the lady i dealt with . the operator was rude , did n't solve the problem , did n't listen and finally promised to get a manager to call me back within 2 hours which she did n't do because of the excellence of service in store ...and by xxx advisors when i ring for advice ... the person i spoke to did n't really help me very much and was abit of a wasted phone call .i asked if xxx take old phones in so ask if i could trade mine in and how much would i get ?i mention about going into store and he said yes just go into store and ask them , felt like he did n't know the answer so just tried to get me off the phone was n't willing to find out from anyone else for me . because the service i fecieved was satisfactory n efficient the lady i talked to was very helpful and understanding errors being made constantly , inconsistency , length of time to resolve errors for all the help from your team and the quickness of everything even when i was waiting for the sim to be activated they said could take up to 2 hours but it was activated within 10 minutes very satisfied : ) your agent was not very helpful and did n't understand what i was telling him .it was like talk to machine .also gave me different information from the last advisor and was n't prepared to listen to any reason .poor service on that call .but happy with xxx . it 's far too much to explain by txt message , but i can tell u i am very dissapointed with xxxphone and when my contract expires i wo n't be renewing it with xxxphone fed up of having to deal with xxx every month .as its a differant problem every time . advisor was helpful but your computer system would n't allow her to put in a customer service request , nor would it let her change the name on my account to my married name . good service .but i think my price plan is too expensive took 10 mins to answer call and i was on hold from the middle east .cost me a fortune .please refund the waiting time of call and please respond .thanks poor customer service .see the notes on my file because the young lad i spoke to danny was very very helpful and understanding was not happy with the service my problem was quickly solved . i thought that was obvious .i made a complaint and haven t heard back from anyone yet excellent customer service . but i have n't received my call back ? ? ? ? ? ? ? ? because i have had no problems with the service you provide so far . very pleased with advisors who helped me deal with a query , i hope u can continue with these high standards thanx your staff member was extremely helpful very professional and an excellent attitude .she made the effort to resolve the problem went the extra mile excellent work xxx is a rip off and i 'm sick of never having no signal the guy who was helping us was awesome but xxx on the whole are rubbish especially when it comes to customer service or rather lack of it you lot have cost me thousands of pounds in lost business thanks .........just hope this incompetence on your part is reflected in future bills ! ! and please pass this on to your ceo s office as of me xxx services are always best and the advisor i spoke was great at giving the service n resolving the issues . . poor service us staff cut me off because they coule not be bothered to deal with my enquiry .made a complaint but u dnt send written response the lady i spoke to was highly professional and most friendly 0 9 the reasons for my ratings are because i am being told i got to pay for a contract that was supposed to have been transferred into my ex partners name 16th december 2011 .for some reason it did not happen and i was not notified it had not happened and only found out when my ex partner went to store to get new phone after losing her phone only to be told they could not do anything about it as contract was in my name .on hearing this i spoke to call centre to get it sorted which the lady on the phone done as much as she could and my ex partner needed to call you up to finish the process .the only problem was she had no mobile or landline as bt had accidentally cut her off through no fault of her own .we have two young children so she had no option other than get a new phone and contract because she could n't be without a phone .do i am now left with her contract to pay which i think is very unfair as the new contract she has taken out is with xxx and the reason this all come about was because after me giving authorisationfor the contract to be transferred into her name it never happened which was n't down to me it was down to xxx not seeing the process through .so if the this dosent get resolved i will not be renewing my contract with xxx regards one very disgruntled customer who had been very satisfied with the service up until now ! they lady at the call centre i spock to was very help knew her job really well and deserves a pat on the back for her knowledge and understanding .the people that work in the xxx shop in dover are again very helpful and know a lot about the products and services that xxx offer they are all a true credit to xxx i hope that they well get told that they are doing a great job !thanks xxx you have a life long customer in me i am sure i have been with you for 10 years now and never had any issues thanks ! treatment of me as a long serving customer was first class 1st call cut off , 2nd call advisor polite but system down so not resolved and im still not getting 3g service for my wifi so ive no internet and have had to buy a payg dongle to get it when im on a contract with xxx ! cos i ca n't be arsed to give you honest answers the advisor was extremely helpful and went above and beyond to answer my query very low because after pressing various buttons mainly got through to music and recorded we are busy messages however when finally got to speak to person pleasant though unable to help much yes .i rang twice from abroad to report that my blackberry service was n't working .i explained the exact situation and described the red triangle icon .on both occasions i was not passed to an expert .time was wasted on 1st level suggestions such as is roaming blocked ?do i have coverage ?i explained again that the issue was with the bb service .i asked did the operative know what the red triangle meant ?he admitted he did not .in the end i searched google and solved it myself .not good for a business service . because i have so many problems with xxx and generally i think the service is the worst around and i would neer recommend them however the girl i had on the phone was fairly helpfull . because over the last few weeks i have been passed from pillow to post and mis-sold information , and i have decided not to renew my contract and i will be leaving xxx on the 27th january 2012 . because your awesome excellent service prob solved quickly vry polite and friendly young lady at customer service job well done cheers the customer care representative was extremely rude and answered any complaints i had with ` well its not our fault youre only reporting this issue three weeks late ` and ` well if youre going on holiday , thats not my problem` .i have never witnessed such attitude from a xxx customer care representative , the have usually been quite pleasant and dealt with my complaints in a civilised manner .the person i spoke to on this occassion sounded like he had not been trained .i was extremely disappointed with the way he spoke to me .i had to end the call as i was getting very frustrated and angry towards the end of the call .i would like to escalate the issue further if given a chance .thank you for sending the survery 0 the lady was friendly very helpful and kepu me informed about everything she was doing instead of leaving me on hold with no information it was a pleasure to have spoken to her i was happy with the help given quick understanding and polite very good service as usual . more people to answer the phone and every body will be happy and i will give 9 , thankyou . they are true honest representation of the service delivered by the agent clear kind sorted out my request without any fuss pleasant staff ,who are very experienced on all of your products . finished here now my issues are still not settled good response time , understood and rectified the problem ! i was disappointed that i 'd tried to activate a new simm yesterday at 5pm . 10am it still had n't worked so i rang xxx .coincidence but 5 miins after my call it was activated .i 'm of the opinion that it was n't dealt with on my first call at 5pm cause my phone 's still not working have been with xxx since the beginning and have very good sevice except on a few occasions .the young lady i spoke to was very polite , listened to what i had to say and then dealt with the problem in a professional manner .that 's the way it should be .ten out of ten . 2 the man was pleasant helpful and was very cheerful !:-) poignant , speedy resolution of query .much faster than this feedback service which has been poorly timed . matt was very kind and understanding i have always been with xxx and always had a top standard service from them always very helpful but matt give me a 100 % service keep up the good work i am a very happy customer thankyou friendly ,effient , and fast : ) third call revealed that the first two people i spoke to had misled me and not actually done what they said they had bcos i spoke 2 some idiot called jamie n he put me on hold for ova half hour slap him carried out all instuctions in a prompt correct manner 0 person on phone was friendly and empathized with my concern so did n't make me feel like the question was wasting their time poor service !bad customer service !some of staff were rude and finally i had a big issue with my phone ,months i asked them i need speak to your one of manger ,no one did n't get back to me!they never give me any compensation because your poor service and bad manner . informed and articulate staff easy , simple , quickly resolved and perfectly helpful !: ) 4 the adviser was very friendly & helpful and resolved my issue . the girl with whom i spoke was very good , with a clear voice , very positive and knew what she was doing ..it was a pleasure to deal with her very helpful guy that i spoke to & phone being replaced without any problems bad customer service , no respect for customers , and xxx is after their own benefit not that of the service user .overall a bad 3 year experience . it took 8 phone calls to get a jiffy bag sent to me so you can repair my phone .8 phone calls ....in china that may be considered good luck great service that would make it for questions and not three !quality service i was complaining about lack of signal still a week after gales , & while operator was very pleasant she had no useful info .signal now back , obv.thanks rip off for calls to abroad ( from uk - apparently xxx passport does n't apply `within ` the uk) from abroad ( 1pound call fee + normal charges is rip off ) + text msgs to abroad are more expensive than mms to abroad - makes no sense . good service i called twice and spoke to two different people and they both sorted my problems quickly and efficiently .but why did you send me a text at 12.44am ! ! ! ! ! ! !i really was n't happy with being text in the middle of the night ! ! because xxx have made so many mistakes with my account and i feel the customer service has never been so bad !this is the exact reason why i will be moving to a different provider as soon as my contract is up ! very slow , was on the phone for ages , hopefully its sorted now tho very happy query solved ... the lady who i spoke to was very abrupt an not very helpful at all the girl was informative and very helpful .without being over friendly she removed items from my bill that were wrong or otherwise .she also dealt quickly and effectively with my queries and payment . your staff listen to there customers and give them a great service the man was very helpful but i got off the phone with the same problem i phoned about with my broadband and i should n't have to accept that i can only use my laptop in one room of my flat . very satisfied with level of service i was given .however i have marked you down as you let an unapproved person from my office access to my account and allowed to change settings ! ! good service 0 getting through your systems is tedious operator very good butproblem ongoing still not sorted and your company xxx still as agreed owe me compensation for waited of time and wrong information given ,also no one has called me back with a conclusion as to why i have not received my bills !!and no one has called me back to explain whyexactly that i have been messed about for so long.? ? when this problem was reported to you months ago !! the woman accused me of calling her names then hung up on me ! are you still awake ? your store and telephone advisors are very able and friendly , but some of your processes do not work very well , like cancelling my international option for no reason after i turned my contract from monthly rolling to yearly .this annoyed me a lot and you should review this process .regards , marc i was asked whether or not i intended to renew my contact .when i explained that i was unimpressed by the offers on their website and that there were no incentives for loyal customers , he said that xxx have so many customers that they do n't need to offer incentives . should be 10 on each question .advisor was extremely helpful and pleasant to talk to . my operator was extremely helpful and i 've been with xxx for about 15 years . when i called xxx to raise the issue of my bill .i explained the customer representative about my package .she told because that 's what i wanted to give ! ! ! cause i was very happy with the overall service . very good customer service , very polite and helpful and solved the problem . because the lady i was dealing with was very good and could answer my questions well and she had a great english .she was lovely and helpful your customer service has no structure , reps are just guessing the answers to my enquiry .no actual assistance given with problems and no ownership of your mistakes and attempt to improve .also no timescales given . dealt with the problem very easy cheers my experience determines my ratings ....silly question . mis sold contract was n't told in signal blackspot very unhelpfull got suresignal box does 'nt work correctly now xxx putting blame on broadband supplier for no signal ....have you lost the idea i 've got a mobile phone or do i now have to carry my broadband reuter around with me to be able to use it .sohow happy do you think i am . the first lady , isla , was really nice which was why the scores were above 1 .ultimately i was looking for an upgrade to a new contract and , as a xxx customer of over 75months with high bills , i was expecting some reward for loyalty from xxx and none was evident which is disappointing .needless to say i have n't taken out a new contract .some reward for loyalty would have gone a long way instead of being told that xxx is a large organisation .i would be happy to discuss further if you wish .thanks i should not have been fobbed off with rubbish ! because from start to finish i received a first rate service from customer service staff involved in order to resolve my problem as fast as possible because i always get excellent customer service from whoever i speak too and am a loyal customer with no intention of going to another provider : ) polite and fast service always a rang wi a bill prob and the lad sorted it out no problem very good i hope all be sorted now was great service quick to get throughgot problem sorted quickly above average service but some staff have more knowledge than others ! xxx will find it difficult resolving problems when operators are n't interested in a solution .having called the agreement cancellation line i at least expected the operator to be mildly interested in the 4 mistakes in my new agreement emailed that day , i came off the the call feeling like i had been lying about the additional honesty called you yesterday told to call back today so after a long time eventually spoke to a lady then her computer would not work she said i will put you on hold for 2 mins 20 mins later i was still on hold so i cancelled call and had to call you back again good prompt service friendly helpful service . because it is still not sorted ! ! ! staff disinterested in both call and store visits .not resolved to my satisfaction excellent speedy service the girl was really helpful satisfaction and helpful attitude ! the person answering my query was very good and efficient . 9 had to call 3 times to get through to the right department , automated message system is not clear , on hold 10 minutes until answered , query was solved but operator not that polite .not happy with having to buy sure signal for reception patient , quick , funny and efficient . staff helpfull excellant servicethanks i already did in the messages .poor overall because i 've been tearing my hair out waiting to hear back as promised by your operatives for something that was so simple to fix in the end .then when i thought it was fixed you are still trying to contact me .i leave the country in nine days and thought i had arranged my account to be hassle free but apparently that 's not the case . waiting to see the outcome to problem . xxx said am on ` a rolling agreement not a contract` .i wanted to buy a new phone but the attitude of the adviser convinced me he did n't value my business because i really could n't be bothered to read them the man i spoke to was very helpful and my problem was dealt with quickly the woman told me everything i needed to know , however i do not like the company policies the adviser was very pleasant and very helpful but unable to resolve my query because the xxx blackberry business helpline was closed .hence 10 for adviser , 4 for result , 8 for xxx recommendation : ) very slow to answer my call , then put me on hold because a member of your technical team was not available .problem was not resolved . you asked me to rate you xxx is the best network i 've been on , the man on the phone was extremely nice and tried to solve my problem , but its something that ca n't be fixed . didnt want to listen , very rushed , poor remedy advice . i will never recommend xxx to anyone as i 've had a faulty phone for 2months and after many of phone calls still my phone cannot be replaced ! signal keeps dropping , ca n't make calls , ca n't send text , ca n't send bbm 's , i told ur operators about mast 's in my area and there problems and they ca n't even find a suitable solution , not bcus of the operator bcus xxx does n't have a clue how operate signal quality check properly .have informed if i do n't get proper signal , you do n't get a proper payment to be honest . have been with xxx phone for 10 years always have been pleased with your service i have 3 contracts in my name and i have just had a marrage break down and 1 of my contract was a 10pd sim only and i have a bill for 93pd plus vat and you couldnt do any think about really disappointed that it was not picked up 3 very helpful and positive assistant the lady that helped me went out of her way to find the information i requested and to ensure that it was accurate .she was also very polite and friendly . good service .helpful personnel . the assistant i spoke to was very reassuring as i was worried you had n't taken ny direct debit . very friendly and helpfully on phone they hung up on me so ill have a guess and say around the 0 mark ? ? ? i was sold something with false hopes , leaving me with high bills ! ! ! good customer service i should n't have to call .the waiting for someone to help was too long .but overall help was easy and good . i was happy with the outcome .very fast and efficient poor service phone not working after 3 days good service & pleasant operator good service the person on the phone either did n't understand me or did n't know what he was doing . poor service unhelpful staff i appreciate there 's privacy laws but your protecting the people making prank calls .it 's my phone number i should be allowed to know who 's calling me !regardless of if it 's withheld or not .the xxx team last time i had a prank caller gave me a direct line to a department for prank calls and after alot of talking it seemed the police were already involved because of this company and all i could do is change my number , real helpful .you as a company need to do more if the law is set on protecting pests and idiots then you should create a bigger cleverer team to look after your customers and be able to block individual numbers regardless of privacy laws because it 's affecting my privacy !get ahead of the competition and do this first then i 'll be a happier customer . all good ! i think that 8 out of 10 is a good score and it leaves you some room for improvements : ) my upgrade has been messed up , received the wrong phone nearly a month ago , i called to send it back now its finally getting picked up on friday and i 've been told that my contract will be turned into my previous contract and that i 'll have to do the upgrade again after i 've already been charged the first months bill , its been handled very unprofessionally and xxx has been wasting my time . i found out everything i needed to know and more .i am extremely happy with the service i received . 0 as usual the call centre person was friendly polite and helpful and tried to sort the problem .however this was just 'another ' problem with xxx .overall xxx are poor and i would rate the company as 1 not in a text , no 1 . husbanh ad problems with last 3 phones2+3 girl very helpful on phone requests for support done fast and efficient agent very helpful i still have not had my problem resolved was overall happy with advisor but disappointed with my xxx service dissatisfied overall ! problem not sorted got to take phone in again ?to b fixed person who took call had a bit of a bad atitude to me it seemed he thought it was we have two phones an an ipad on my account how ever complicated my query staff are patient service is brilliant nothing is to much trouble 0 it takes so long 2 get through and if u choose ring back u never do . because my question wasnt answered about my discount fully but my parter phoned they sorted it for him the guy on the phone went above and beyond problem got sorted quickly . from my experiences in the past weeks . because my problem was n't solved and my question was n't answered for months i was refused top up on my card which was registered 191 could do nothing and i had to do a diffdrent top up lord robinson the service both operationally and customer facing has declined in the last 12 months to become probably the poorest in the industry in my personal experience .i have been a customer in excess of 15 years and have never experienced such poor service from xxx .you have failed consistently in delivery of promises to me in the last 3 months from delivery of products to bill adjustment .i have never felt so strongly about this as i do now .this message is not getting to the right people in xxx and i do n't expect it to now such is my disillusion with xxx .at this moment in time i would definitely not recommend you or renew .i may be one person but this is a very sad state of affairs given the length of my relationship with xxx . the call handler was very efficient and knowledgable which meant that my call was dealt with promptly very helpful told me of different options listen to.me yes my wife and i have been with you for years since my wife 's last upgrade you have overcharged her every month everyone she has spoke to lately has been very unhelpful because i cant get a hold of a customer service advisor because you are very helpfull and answer the phones straight away you are a good company because the call centres in egypt & india offered no autonomy in resolving my apalling customer experience .eventually i was transferred to the uk & the solution offered was just what i wanted & more .thanks lost my iphone - able to block and cancel as soon as i was able to contact you .very helpful support from cs by phone .walked into store and had new phone within 20mins .cs phoned back to check sorted .all working as before .great service from vf helped by excellent itunes back up enabled by apple technology .thank you . **** 10 ( very satisfied ) i was having trouble topping up my dongal and due to the helpline being shut as it was after 8 , i phoned lost and stolen line and they were able to top my dongal up .very helpful and friendly member of staff the staff were very helpful and did what i requested no very clear . spoke to few people on call .the first person was a rude lady from foreign call centre and service was awful .could not understand her and she coulnt tycomprehend that i was trying to make an insurance claim which led to me getting frustrated and stressed then hanged up on me .i then spoke to gary who was friendly and efficient and dealt with my claim .disappointed have to wait 24 hours if my claim hasgone through .advertised if fone lost get1 next day because i have been with you ever since i got my first phone they couldnt help because the office was closed and the bloke i talked to couldnt help either which when your phones not working is rather **** . 10 10 was very impressed with customer services and each mber of staff i spoke too i was almost satisfied , because sometimes when i call again and speak to someone else .i am told something completely different . although the person was friendly , he could n't help me and i had to wait almost 24 hrs to resolve it asked for clarification on a number of issues re vp , all provided with minimum of fuss . my credit gets taken recurring problem not addressed no i asked u a simple question that u must know - how to make operator assisted call - not only did u not know , u did n't bother to find out , and then gave a completely wrong answer yes erm i am not shure who is this anyway why because i beleave in xxx the reasons for the raitings so the help improve the service staff member who served me in store was very helpful because the person i spoke with sorted my problem quickly and efficiently because everytime there is always a forin idiot on the other end that cant speek english properly . chap was helpful , to the point , reassuring . i am xxx business customer for a long time up to now the services given by xxx are great..thanks first call before 8am pm only stolen phone service and no indication whist waiting 8min .12 min to answer second call .i asked for calls to be diverted to another xxx corporate uk number .13 hours later when i sang again to say i no longer needed divert it still had not been effected ! good service and lovely staff ! i 've had poor service since my upgrade very helpful staff my questions were all answered . the advisors were helpful to some degree but were not flexible enough to act to my satisfaction on my reasonable concerns as to why my bill was exceptionally high .further there was no proper acknowledgement that barring my phone from calling xxx to be able to discuss the unwarned barring was unnecessarily stressful and totally unnecessary .i am unsure given my previous experience regarding the incorrect tariff applied to my account previously , whether i will renew my contract when the time comes .i am available to discuss the matter with a senior manager if you are genuine in wanting to receive feedback on your service .if i do not receive a call i will infer that you are just going through the motions with your survey . happy with the overall service . he was very helpful and resolved my problem quickly .thanks it just seems like a real hassel just to view a itemised bill the advisor was quick to respond to my query , sympathetic and resolved the problem i felt my problem was dealt with professionally and in a friendly manner prompt , efficient and friendly call taker . still not sorted out .your mistake with the bill , then phones cut off , still do n't know what 's going on as i still have n't received the correct figure for the bill which will probably cause more disruption xxxphone have failed to collect my direct debit for the last few months .so instead of letting me know , my phone & my daughters were cut off .this is not the first time .i was told that a text and letter should have been sent but they dont always get sent ! !not a good service .have been a customer for several years .expected better reason i was callin was because i had been cut off , this was due toan administrative issue and nothing to do with me , so at the time i would n't of recommended xxx to a friend , i 'd anything i 'd of told ppl not to switch over .when i finally got through to you after having to ring from a landline my problems were sorted out quickly and my phone an my 8mth pregnant wife 's phone( dual contract ) were reconnected instantly .your customer representatives were apologetic and very helpful throughout the whole call . the xxx agent did n't want to help , did n't resolve my query and i 'm still without answers .considering another network unless xxx can help .been a customer for 7 years and it seems like i 've not been taken seriously ! i was very pleased with the advisor i spoke to .my call was answered very quickly and they spent lots of time explaining my query . i 'd spoken to someone else who was not nearly as helpful .basically i had a problem and the lady i spoke to solved it and was clear on what would happen next my sons phone is n't connected yet and l was n't told last year , that he 'd need to text a number to change his phone to a payg. quick +positive action + a satisfactory result by your courteous operator thanks excellent help costs too much you got friendly and helpful staff , they 're excellent no advisor answered all my queries , was very knowledgeable and showed empathy .very impressed . just tone of voice + gave inpretion they was n't bothered reasonable service on a straightforward call , but having to pay more monthly for an upgrade to a similar phone , is a little annoying , considering my iphone 3g was 25.00 per month and free now i 'm paying 45.00 for iphone 4s because xxxphone are controling lieing bullys the call today was the 3rd call to resolve an issue of a double payment which had been taken from our account , steven took ownership of the issue and kept me informed of the progress and them delivered a full explanation of how the situation had initially been created , and then a clear explanation of how it had been resolved . very polite , understanding and helpful staff , overall very satisfied with the service .thanks ! good customer service . 10 0 this is my third bloody questionaire and frankly it pisses me off .i will leave xxx if the service is this **** not listened to or valued for loyalty after much confusion finaly sorted a problem out with a lot of help from one of your advisers don .if it was not for him i was considering leaving but will stay now .many thanks for the help i was very pleased with help i got the man that helped was extremely understanding of my cercumstances and offered a solution with a promise to pay and was very helpful with the breakdown of both bills and very helpful and polite , there should be more people like him in your company , very happy with the service we received from him , a fantastic experience of customer service = a very happy customer .i would just like to thank him for all his help again . because i was pleased with how it went because you reconnected my phone before i could afford to clear my balance , just thought i would be nice back ... karma really , the dude was helpful etc though ...thanks xxx : ) 0 unhappy about the huge bill i just paid , and unhappy that the person i spoke to chose to end the call the problem was resolved but i waited too long in a queue and had to have 3 interractions to fix it .the low score on recommendation is due to inflexibility in the past which seriously affected my business .i would not recommend xxx to any business . the advisor was very patient , showed a high degree of knowledge of the product and solved my problems completely thank you complete failure to help from all your service functions - from on-line live assistance through to telephone assistance . no particular apology , no offer of any compensation for the inconvenience and uncertainty and no satisfactory explanation . cuz ur fantastic xxx because no one calls me back very helpful advisor but have been promised a blue tooth hand set for over three months and either it does not get sent or is always out of stock v annoying inconstancy in delivering service and promises .hung up on before problem was resolved stop texting me ! 2 overall i feel these are generous ratings as it took all morning to sort my issue out , and i think i spoke to 2 people yesterday and got nowhere .then , it was only the third person today that was able to help me and actually have the common sense to get the problem sorted !so , i have based my ratings on how ' kerry ' in the exchanges dept dealt with my call .i felt like i had been fobbed off by vf customer services and kerry basically confirmed it .i 'd been told on two separate occasions that vf had no stock available to give me a 2nd exchange phone for the faulty exchange phone i was given to replace my phone which was faulty !to start with kerry probably must have thought iwas trying it on as she told me the people/depts i 'd spoken to so far over the last three months wold not have been able to say this , and that there not being any exchange phones like mine in stock was untrue . i was transferred to the technical section and the man was very helpful - he identified and resolved the problem straight away .excellent service . you ripped me off and i 'm leaving as soon as possible unless somebody calls me to resolve me issues ! over the last 2 months , i had a nothing but problems with my phone , as your records will show .and just when i thought everything was back to normal , another issue has now come up .so i have finally had enough wuth xxx after months of being messed about , wo n't be renewing a contract once this one runs out .which is a same , as i 've always rated you the best untill now . very pleased with the service i have from xxx since 2007 really good service no 8 polite , direct , answers ...quick to answer and the lady was very happy to help me and talked to me like i was the customer and nothing was a problem ... the colleague was very help and made me smile , even with the problems that were happening , thanks i felt that the advisor was helpful but i did feel that i would have liked more detailed guidance about texting costs your behaviour over the change over of my phone has been terriblei do not want to be kept on the line for up to 20 minutes being told how busy you arei too am busy i run a pharmaceutical company and need a phone 24/7 .for you to turn it off as you have not collected the direct debit to pay for it as agreed is disgraceful .check the ` recordings for training purposes ` and you will seein addition it would be nice if you had said sorry for what was your errori have been a customer for about 10 years and see no .reason to continue .do you ? ? ?very very poor service for a business phonerobert weir 9 no the women i spoke to was helpful , polite friendly and sorted the problem out the advisor i spoke to was extremelly helpful and helped me very quickly ! ! super happy as i always am with xxx customer service very good customer service !im a very happy customer , thank you . i just do t think xxxphone explain things properly and it has left me with 2 very high bills that i am struggling to pay and if i could i would change providers and go back to t mobile today i feel i was misidentified this phone as i was promise i could reduce my price plan after 9 months and that was not true i need my phone as i have a very sick parent i repeat go away and stoppestering me otherwisei shall withdraw my contract , you have useless rude people working for you 10 because of good service good service very helpful and professional have waited over a week to get a service and still waiting , also waiting 4 copy invoices 4 sept , oct and nov ordered at the begining of december still waiting even after 3 calls to customer services . whilst the staff were helpful i had to make 6 calls to get my problem resolved .the online portal was frustrating ! used xxx for years and have rarely had a problem with the service or the personnel working for you . listen to the tapes ! just excellent service everyone was really nice and genuine not really happy with xxxphone in general should have used another provider when i changed my contract last time now i am stuck ! ! ! ! ! ! ! ! ! ! because person i spoke too for first time was pleasant well mannered and sorted out all my issues there and then in past service absolute disgrace my request was dealt with quickly & efficiently . i was charge for a call i did n't make as i was in hospital it 's half eleven at night for crying out !fuck off i 'm trying to sleep! ! ! i 've never had any trouble with xxx with anything service could n't have been better ! got all information i needed to know and paid my bill with out any problems and the advisor was very help full happy with service levels at xxx .thanksp i have been with xxx since 1986 .the two main reasons , xxx in the past provided the best coverage .you now do n't .xxx did have a team of staff that looked after the needs of there customers you now do n't seem to have that either .on the phone today after trying on many occasions over the past three months to resolve an ongoing problem without success , your agent cut the call without reason .you just do n't seem to care anymore .loyalty and loyal customers do n't seem to matter anymore to xxx so give me one reason to continue to trade with you in future , that is if you have the decency to reply .regards , haydon price i was bit afraid to ring with my problem but the advisor was very nice sorted it so i was happy again ! 5 everytime i have phoned xxx up to speak to someone about my bill they have always gave me 100 % information i needed yes it 's nice to have someone help ,and to explain things the enquiry was dealt with and explained clearly :-) query dealt with quickly and efficiently . no iv bn wit u for nerly 11 year n u keep get my bills wrong every month ur service is **** iv taken my daughter off xxxphne n put her on another network and may tk my others off to good service not helpfull to me when im working 14 hour shifts dreadful customer service experience call was answered and resolved quickly and the advisor that answered my call was very helpful 12 days and i still have no phone ! 9 excellent customer service from the advisor service was ok he did what was asked there and then i was very happy with the way your advisor dealt with my problem . : ) xxx never seem to see things through and i always end up having to call back again and again .lost faith and trust in the company . the lady who helped me was vey informative although she could not help in the length of time i have been waiting for a 64gb 4s nearly 10wks also there is no way of checking my bill on line so i have to go through the phone procedure which takes sometime answerd wot i was asking satisfactory reply and generally helpful service different answers from different people .wanted to bring a xxx user 's old number to replace new business number .some say you can , others say you ca n't , some say it has to be moved to pay as you go first .too confusing , if he was with o2 we would not have the problem-really ? ! xxx needs to sort it system out and correctly educate its staff to give one message . polite n answered what i needed to know it was a good service that s why i use xxx no excellent , friendly customer service lied never called back very angry the service i got from the person who served me was very helpful .she clearly demonstrated excellent 5* customer service .she is a model to all her colleagues after finally put through to the correct person and answering loads of questions twice i was kept waiting for over 30 mins i hung up and phoned again and started the questions again this time i was getting quite irate only to be told there is problems with signal in our area and did not know when it would be fixed i asked for a discount and was told to ring back all this took best part of an hour , this is why i gave poor scores friendly and helpful .found it very difficult to actually get through . i phoned to confirm details of paying a couple of days late .this was agreed then xxxphone call me back twice i miss the call and no reason is given to why i was called bad customer service very good communication all round , have saying for a while now iv not been happy for a whlie now and now im makeing that happen i do n't like xxxphone always helpful polite pleasent efficient and in control the service was very good question clearly answered - pleasant manner for the first time during my time as a xxx customer i was treated with great respected and the sales person was very attentive . been with xxx over ten years !exceptional service because im fed up with the problem 's all the time pleased i was rightly disappointed by what i was quoted for this months bill .it was rectified by an extremely diligent xxx representative .these problems occur frequently and with reps like the person that dealt with me , it is certainly made easier . very helpfull service .very understanding .wish more big companies had same service courteous , efficient .let 's hope that the transfer takes place as efficiently i feel xxx customer services can sometimes be very slow and un helpful with poor information given out . xxx services flexibility unsatisfying generally a good service i rated it as such as all i wanted was an upgrade .i phoned and was told to phone a different company who did n't answer .i then called back and your operator put me through to this other company .they then said they would have to call me back .their 5 minutes took 30 minutes to call me to tell me i had to phone you back as they could n't do the upgrade .i then had to phone you back again where the lady i spoke to was very helpful .i do n't understand why i had to phone 4 times to two different companies when all i wanted was an update . took a while to get thro but then received excellent , courteous service . no problems , no sales pitch , all good all i wanted to hear adviser could not resolve my query and i was not satisfied with the reason given because u asked customer services representative understood exactly what was needed to resolve the issue of activating a new company phone micro-sin and de-activating the old sim card , as well as unlocking the old handset for use with another service provider .all resolved quickly and efficiently . was satisfied with the service . god knows the advisor was the best i have ever had the pleasure to speck to mass helpfull very good that 's 4 questions :-( the rep was very good and very thorough . no i was very happy with the information i was given regarding my query been with xxx a long time and am generally pleased with there service . you have taken more money than you should have out of my account and you will not return it its a good service but it would be even better if you gave me a brand new i phone as soon as possible if you could grant this request asap thanks kindly as i always answer there questions that you send me the advisor could n't give me the e-mail address to send written confirmation of my request to .he said i had to go through your website , which is n't much good when i want a copy of my request . i ph ur customer care but no body solve my problem .nobody try to understand me thanx because all my questions we 're answered and i got what i required . your team member was very helpful with a friendly manner and solved my problem quickly and efficiently : ) good service the fact that after being a customer for a number of years you would n't put my account on hold is a complete disgrace .as soon as my contract is over i will move to orange i was hung up on because he did what i wanted the advises were helpful and explained everything clearly , i have spoken to many advisers today and found the british spoken could understand me better and explain things to me more clearly so i could understand them better .i think the adviser lisa that i spoke to today went out of her way to help me and when it came to up grading my fone the advisers were n't selfish and passed me throuh to the adviser i had orginally spoken eariler in the day . my query was sorted out quickly and efficiently . satisfied with the service your a good network and respond to my needs sufficiently but if your do n't stop texting me i 'm going to go to o2 .have a nice day : ) . you did n't do what i wanted .the advisor was reasonably pleasant but not very useful .is this over now ? my mum is getting charged for ringing me although she has put me in her xxx family , we have rung numerous amount of times and nobody has helped , the faults department have meant to have rung us back twice and they still have n't this is ridiculous curtiuous .friendly .helpfulservice some times i have had to wait to long or been cut of and had to ring back good people could not use the phone from friday evening until tuesday and 3-4 advisers were dealing with the issue . the reason for my rates is i can not get my internet yet or i would rate it higher thank you cut off on the first call , given bad advice on the second .better deal available online .passed from pilar to post and i am still getting through to business when i am a personal customer .i 'm a bit fed up . very helpful guy and very friendly . was a fabulous service he was lovely and very helpful many thanks i gave a 6 because it was really difficult to get through to speak to someone and i was cut off numerous times when i did get through everyone was really helpful good service 8 always ringing with problems and never being solved questions were answered quickly and accurately . though im satisfied with the service .i feel im paying a little to much for what it is . 10 nobody called ! had good experiance my question and need was answered efficiently . excellent service . 1 based on 2 & 3 ; 2 i got an answer but it was negative and did n't help me to save money ; 3 advisor was helpful but had a head cold or nasal problem and was difficult to understand . satisfied 7 1 i have been with xxx since 1988 and have always the man was really polite explained everything to me twice and helped me find what i needed on your web site .i would recommend xxx to other people as i have been a customer for about 6 . years and have never had any problems and whoever i have spoke to have always been really helpful . needed context bar raising but not advised it was n't instant which resulted in having to call back more than once ! ! !not what i expect from a big company ! they did their job in a satisfactory way . representative was v helpful but cldnt fully complete the necessary changes to my a/c details . the phone that i wanted was out of stock and i was not told this until i had decided on a price plan , which was a waste of my time , but the person that dealt with my enquiry was very helpful yes . i had to ring twice to ask the same question as the frist person i spoke to was not helpful .the text would take to long to write to explan how dissatisfied iam . had lots of problems some of your staff are first rate others need training on ppl skills > :o you are welcome to call me . the man was very friendly and helpful . i asked why emails were still being sent to a defunct address after i had amended it on your web site .your agent could not answer .it also took two attempts + a callback to get through .xxx are worse than most suppliers in terms of support .letters go unanswered . customer service was very patient and understanding .even though the problem was n't solved . helpful and polite advisor better than when i called earlier when i no one answered & i got cut off . i rang to get advice on the best price plan for me , the person who spoke to me did n't seem informed nor particularly keen on advising me first call experience was really poor , the guy was clearly trying to meet or increase his cht .2nd call was great , sorted my query within 2mins . the person that l spoke to was not bothered about my enquiry and it seems as if she wanted to get rid of me , she was abnoxious and rude and very unpleasant to talk to! we very please how friendly and helpful staff were x q3---9 found lady very helpful . no i cant all round good service and friendly staff ! all of it this a forth question out of 3!!anyway the main reason for not 10 's is that the call eventually took around 50 mins . everything done as asked and clearly understood polite and prof.:-) the service and the way the girl was very helpful the customer service person in your warrington office was not very customer friendly .the guy i spoke to after in scotland was fantastic ! ! ! excellent advisor the person i spoke with was extremely helpful and apologetic and managed to resolve all my queries quickly with full explanations . because i haue had alot of abusive txts and phn calls directed at me .since january 1st .tom and another member of staff .were so helpful. u asked well i 've been with xxx , for almost 3 years , it 's the i 've been with any mobile network , and hope to carry on staying at xxx , because my personal view is that xxx brand is the best value for money both on pay as you go and on contract , not sure if there is another network that can compete with xxx customer care team , and last of all xxx sponsors formula 1 ,mercedes maclaren team , both being my favourite team and my favourite sport on t .v , finally i would like wish lewis the best of luck , being my favourite driver because your staff was rude and not answer the rite questions if everything happens as per telephone conversation i have no course for complaint i will keep you posted the man i spoke it was very helpful an helped me get my sky recording back on track billing issues where my mobiles had been cut off due to an admin error by the person who helped me previously .issue should now be resolved but should have been sorted out in november .ref mobile number 07721000555 advisor was able to answer questions and satisfy requirements quickly and efficiently with minimal sales pitch . i thought the service was very helpful , so i gave a high rating . very happy with service and outcome no problems dealing with my request everthing was fine just not giv u a 10 to giv u a big head lol perfect huns yes , i tried to contact you as i have not received a bill for the past 2 months and i need this for vat and accounting .i have been told you no longer do this ?so i will have to deduct the vat element from my payment to you as i do not have a vat invoice or a printer to print this out so please send in the post my last 2 invoices so this does not become necessary or i shall be changing to another supplier when my contract ends xxx are not doing anything different to any other network provider .despite over 13 years loyalty .hence the average ratings ! no very bad service for a 23 year customer with 5 phones first class service . quick and pleasant person . customer rep was extremely friendly and helpful .answered all my questions and more ! 10 because i keep getting told that you have no records from the last time i call to change details and now my account is in arrears because the person on the phone assures my that the changes have been made and then nothing happens .this is most frustrating . helpful and friendly , also very efficient . excellent customer service well wen the sim was connected , i thought the fone wud b workin , but i had 2 fon again 4 puk code .on the whole happy , wud hav been happier if the fon cud hav been temporary stopped from payment , because the fon had not been used for a long time o umm i was redirected twice and my details were not available which wasted some time 1 . i got thru to a human fairly easily i hate taking to machines2 .i could understand the man i spoke to3 . he said he would immeditely reinstate my statements by post and send me missing one foc.they were changed to internet invoice in a shop without me knowing4 .i have recently bought another home in cornwall , reception rubbish , been vith xxxphone since 1993 did not want to change .he found out new mast 500 metres away becomes operative in feb so reception should improve .phone works perfectly at my home in france so another reason for not changing5 .gave me helpful info about emailsall in all worth 10 out of 10 in my book .any chance of changing my nokia e72 early its been trouble since i first had it i was provided with the package i wanted .the advisor did not know the answer to my question at first , but made every effort to find out i was obviously very satisfied - in fact more satisfied than with your 6 hour questionnaire ( i am now at home - surprisingly ! ! ! ) i rang today to confirm an upgrade i had discussed in december .for the first 30 minutes i was a bit pissed off especially with the bloke in egypt who refused to put me through to upgrades .after that things went decidedly downhill .no record of my call in december , which basically induced the purchase of a new contract with an ipad2 .new info from you in jan from a helpful chap called will stating i could upgrade a phone but there would be a charge , which contradicted the december info but of course , you appear to have no record of that .in summation i would say the experience over the last two months merits a 0. i have always been spoken to with pleasantries(y ) good quality service and product and in my estimation a world leader in its field very polite listened well and overall a pleasing experience .thanx xxx overcharged me previously for foreign usage and so i will leave when my contract ends . lady ispoke to ( karen i think she was called but not sure ) was very helpful , sorted everything out for me .she was very friendly and gave the impression she cared .she should be highly commended for great customer service . very friendly chat .helpful and considered my needs and gave very good advise .impressed and will recommend xxx to my friends . things dealt with well but the phone should have been ok in the first place no manners , helpfulness , free advice and dealt with quickly . the service you offer is satisfactory but much to expensive . have been trying to contact xxx on a number of occasions last three weeks ! ! ! ! ! to no avail always busy go on call back ! ! !the lady who i dealt with today restored my faith ! ! ! sorted a number of issues patiently and thoroughly . i felt that person polite and helpful but did n't really address my problem i .e .that i was billed for wap access when i had specifically said in xxx shop i did n't want inet access.also important billed for unsolicited incoming texts .previous person i spoke with credited me with these amounts and blocked wap access .however ,these amounts queried were showing on dec bill before inet block came in to force . just not 100 % happy quite a simple request from me , dealt with swiftly and with no hassle .handler was polite and helpful and did n't hassle me trying to discuss new deals etc when i explained i was quite busy . he dealt with my query quickly and efficiently and went out of his way to make sure i was happy good service no i have not received an email i was promised . to keep long term customers , especially those who have been n touch repeatedly re technical shortfalls , u should offer them smthing major - u didnt . because i have not recived eny comfermation if eny thi g has been sorted my a/c has been messed about so many times that i am beginnig to think you dont know what you are doing.this is the last time i will be messed a out . i was happy amanda was very helpful and called back within minutes of me calling and helped and answered all my questions .it was a pleasure to finally talked to an advisor who was polite and friendly thank you for once i was n't told lies and fobbed off thank you very much to kimberly it was a pleasure dealing with her .... next time i speak to xxx i will be asking fork deal with her the call was really quick , everything i wanted was done .very friendly and helpful service ! very helpful and pleasant service customer service !or should i say the customer service was really bad !i was put on hold 4 time !and overall i was very dissapoint !we the overall service !but i am still will you !not sure why ! the last 2 people i spoke to one from customer services a man one from upgrade team where exellent the lady unfortunatelly did not have a clue what she was doing the first time ever though i have had a problem happy with the service and very happy with the advisor i had .could do with an upgrade though i changed my plan on 19 dec and you ca n't get my allocated mins right .i have spoken to 3 different agents , got 3 different anwsers , sent an email today with no response , and you still ca n't tell me what 's wrong .so , in 11 months i will terminate my 2 accounts that i have just renewed and from tomorrow i will cancel my wifes contract and my ipad sim .goodbye . not fixed my problem i asked them to sort out ! advisor was extremely helpful and friendly due an upgrade- and the offers you provide me are the same as a new customer- no customer loyalty benefits please they were very helpful and solved the problem in hand i felt the call was delt with in a polite and professional manner xxx could not help .i wanted to go to payg- but the male assistant was the nicest i have eer spoken to!a surprise ! good service asked for content restriction to be removed and this was done by the operator . no man on phone didnt have the info . he was polite throughout .tried ringing shop over ten times .answer machine . i am a new customer to from o2 and am hoping u going to give us a better service all three issues i called for resolved rather pleasantly by you agent and efficiently .thank you . the bill overcharges were dealt with efficiently thank you 6 customer care chap i spoke to was helpful .but xxx as a supplier sucks . yes , i was phoning to pay my sister 's phone bill .which i have done before and so has a friend of ours , many times .even when my sister has not been present .never been a problem before .the lady i spoke to said that i was not aloud and was not helpful at all .but at the end of the day as long as the bill was being paid it should not be any hassel .as i had all the information ie phone number , address , amount .i found the service very poor .as i am a xxx business customer as well . operator was friendly and serviced one request but could not help me with my query or register a complaint on my behalf . i find that the majority of the time i get great service from xxx staff and today was no different i was pleased to talk to helpfull people who new there jobs properly and were polite thankyou stef who helped me sort out the problems was 100 % straight forward , did n't put me on hold and a credit to your company . your operator was very friendly and efficient , i am annoyed though that i was mid-sold the product in the first place . very prompt service because the sales member of ur team called lisa did a real kind thing , and hopefully ended up pleasing the 75 yr old guy i care for who is terminal with leukemia .thanx good service . : ) been with xxxphone for many many years and always had excellent service .long may it continue . have been pleased with service for the last two years .only leaving for a more competitive price for new phone with another company . great service and 4 the phone business not what u usually get with overload and the call centre syndrome .sorry because the service was good when i got in touch with u the young lady was very helpful and well mannered . the initial quiry was not handled satisfactory as the agreed action was not implemented . the lady went above and beyond to explain things in a way that made sense to me and then gave me numerous options to help my situation .she also pointed out i had been paying for something i need n't have been . great service 7 actually my first answer should have not been that i would recommend xxx as i waited 3 months for a replacement phone have been told 5 different stories .this lady , christine , was the first person to sort the issue rather than fob me off .hence i think i was very satisfied to have an end to a long saga good thoughtful service .not 10 because have to wait to see outcome . excellant service as had good service every time very helpful i am , and was ,completely satisfied with the adviser who dealt with the call .the adviser listen and acted on the information i gave .a compedent person in there line of work .please say thank you .regards m. wheatley very pleasant efficient young lady with both customer 's and company 's interests in mind ive been with xxx for 15 yrs and you've always been an understanding caring company , ur staff r friendly and u know what the public need because u listen thats why i always recomend xxx and ur products. the service was quick and effective .the advisor dealt with my request efficiently and was polite in manner .thw waiting time for call answered was reasonable also . lines were busy so i was offered call back which happened in promised time person apologised for error understood my concerns .he was very friendly and pleasant & efficient .good all round experience & these days with call centres and automated phone systems this made a refreshing change . questions were answered perfectly .xxx 's previous attitude to us as valuable customers in the past has been a disgrace answered question very personably 7 yr member of staff done all he could to help me un like others in the past i 've been with u for 14 yrs 10 on this number ,as always i received the best possible service and the your customer service team answered my questions and sorted my problem straight away ,perfect ,many thanks :-) xxxphone are a ripoff service was first class by jenny she reassured me all would be ok with new payment arrangements & thats means a great deal in these cash strapped times !i have always had good service from xxx & do not like to have to mess around changing things when they can be hopefully sorted in a very helpful way .thanks again & well done to you all ! ! the gentle man was very helpful and made sure my problem was delt with correctly and promptly x great help xxx makes new contracts without wanting and charges without knowing and the costumer services very bad for the last 10 months , one problem takes 5 times calling xxx to resolved . because the lady ( kate ) was very polite and helpful and seemed to resolve the fault with my phone , but unfortunately this appears to have been a temporary fix as the problem is back again today . i was placed on hold after being told i was being transfered and them left for over 11 min with no communication at all .i actually have up and still have not spoken to anyone about the issues i am having with my phone rated the advisor highly because i know they will probably be targeted on this within work . call me sure i can coae u are a good we us because i have had no service since the 10th december and i have been told it will be sorted by 9th jan which came and went .and i have asked to speak to a manager and one is never available and they do n't call back when i request a call back . i was happy with the service and the man i was speaking to but he promised me an email within 5 mins to confirm everything and i 'm still waiting ! p for the past 5 years my annual domestic xxx bill is in excess of 4000 pnds .yes per year !i spend and xxx reciprocate .i 4get or become overloaded with bills say around the festive season and u provide a concession , by allowing me to pay the following month .i have an account with 02 , whom in comparison are somewhat weak ! ! their packages need updatn .they do n't remotely possess the flexibility xxx have in their tariffs .internatnl call , passport , late bill payment merited on history , no tv support , an iphone that does everything but ca n't use tv .so 2 say thanks i 've added lots of people 2 xxx i would suggest you check the notes attached to this account . not in an sms . advisor was friendly helpful and clear gave me exactly what i wanted could understand his .accent clearly and was very awsome very very poor from xxx / carphone warehouse you have just lost a very unhappy longterm costomer very very unhappy because , thats what i think the service amounted too i have spoken to a different person each time i 've called or emailed .look at my records .give me my money back . so unhelpful , wanted to tie myself in for another 2 year contract , and u didnt want to know .i will b taking my business else where in future ! everything was alright with the service ,but texting me @ midnight is not acceptable ,it will be the last survey i do for xxxphone the reason is over all your customer service stinks and there is no standard of service ever ! ! ! ! 1 good pleaasant service the advisor did n't seem interested in my query , when i asked to be transferred to someone else who could help i was cut off and no call back made i am satisfied best network ! pore service , lack of problem solving , unreasonable charges and behaviour . nice manner , helpful .but got the amount for text abroad wrong according to when i did 4636 from france .but great service overall . you where ament to ring me back on my landline and you havent they gave me the right technical info to fix my phone not happy with survey last text was at 2amservice with problem when rung very good .who ever designed text survey needs shooting .questions through the night not very good idea achieved what i wanted quickly and with good assistance 9 i am very pleased overall with xxx and the help i receive whenever i need it . 0 the person that felt with was friendly and helpfully , he also was able to help with some technical points .the reason i scored nine for recommending xxx is twice i have went a broad and used the internet in my phone and twice on my return i have had to phone xxx because of txt messages regards my account and charges against my account .i think this part of the service could run somewhat better so as to provide a better customer service . it became necessary to contact you again regarding your text reminder that my account was now available on line having responded twice on the 17th nov. 2011 on your 07889 no.with `keep` to be told ` sorry we did n't recognise your message ` i then phoned 191 and spoke to a mathew craxford who assured me that i would continue to receive the quick breakdown bill only in the post and there woud be no account set up or available on line .in spite of these assurances i received a text message from you advisipng me that my account is now accessable on line !so my recent call to 191 was taken by a young lady by the name sam who was polite and advised me the on-line account had been removed and i would continue to only receive quick breakdown accounts in the post in the post .i trust my 10 mark will be honoured a confirmation in writing that the postal account promised will continue and there will be no on-line details in future . i was very pleased with the lady i spoke to i told her what i wanted to do and it was done with no problems so 10 for doing her job well the girl who i spoke to and unfortunately i ca n't remember her name was superb and very efficient no the staff in the telford town center shop were brilliant and dealt with my problem excellently a very pleasant lady on the phone and good info of her good to speak to someone from uk see my email of today 's date . great& attentive service no it will take too long to explain .if you record your calls you can listen to it .hope that helps . courteous .efficient .solved issue . would have been higher if the first 2 people we spoke to could understand english the last person we spoke to spoke good english and sorted out the problem with good results guy today was excellent but two people talked to yesterday were maybe new but promised to do things that they did n't then do and never got back to me thanks 10 on this occassion very helpful and problem fixed great network and company . because my query was answered really friendly and helpful person i 'm customer services who even could tell me specific things about my query on my handset .great call back facility as well . xxx are complete useless ordered a new iphone 4s was told it was delayed by 2 wks then it was then delayed further so went to apple direct in the end and then i was told the new sim card would be sent and it did n't arrive so ended up going to xxx shop to get sim card as i was going on holiday in december and needed it sorted .so not happy with the service given . got to speak someone quick , got all the information i wanted in a clear way and xxx was completey honest and was understandable of my quries very helpful and kind to my situation because phone call went smoothly and got what i wanted i 'm unhappy that xxx cannot cap my spend limit on each of the 4 mobile phones .i 'm hearing horror stories of massive bills and wanted to protect against it i have the use of this phone through my husbands account and he has rang and requested i be added as third party access three times .sadly when i have on occasions following his being told i have access , been advised third party acess has not been authorised . a very helpful adviser . i am happy being with xxx speedy courteous response clear instructions .satisfactory result within the time stated thank you my phone is completly awful and slow this is the third one ive had and think its disgraceful have been messed about to much and poor customer service the website would n't let me activate a microsim on my account for the secondary number .adviser did her job . despite a pleasant advisor yesterday , setting up a new contract with xxx has been a nightmare !not good service , poor communication , incorrect billing and to top it off incorrect advice for example no terms and conditions given to me on set up despite asking store manager but then issued them from another store saying i should have received .porting of number not occurring on scheduled day , no evidence of my account when call help line and get passed from team to team , to name a few issues .have spent hours in store and on advisor line and still not resolved .am now told to await a call maybe at the end of the week .sort it out xxx !not happy at all and telling all my business colleagues about the shambles ! ! very helpful staff as always good service 10 was on hold for ages fast responce to my error he was not very helpful really , with my inquiry . good communication with mark on the other end of the phone they were clear considerate and helpful i was very happy with the service i received from chris .he was helpful , concerned , genuine , and professional .he did n't sound bored out of his brains like a lot of ppl do and like i feel writing this bloody essay .thanks for ur help tho . good customer service . my problem was n't fully dealt with i was disconnected 3 times i had problem with my price plan and they improved it straight away the telephone request was for paper billing .i have yet to know if this is going to happen as torquay xxx shop assured me twice that this was on my contract when it was not .however , the telephone adviser was very helpful as my bill must be overdue . all issues resolved , there was no background noise ie loads .ofpeople in background .he was .corteous .andpolite staff very helpful and sorted out the problem .thank you . 8 the who man helped us was kind , friendly , and very patient .i had my 3 year old son with me who although was very patient wanted to know what he was doing and he took the time to explain to him .we also had a problem where as he made a mistake with the switch over to my new phone as i have 3 phones on my account and the wrong one was switched over .i rang customer services who were no help at all .they gave me the branch number and i spoke to the gentleman who had served us and he sorted it in 5 minutes .very impressed ! ! his name was dean , @ the newbury branch the service advisor was very helpful and supportive always a delay in seeing a sales assistant when you are in a shop as never enough staff but once you see someone they are very helpful time taken and care given the shop assistant was extremely helpful . i had to wait a while but the assistant reviewed my request which related to the package i had and without reference to any written info or screen data presented the options clearly thus allowing me to make a choice .once made he did the paperwork at speed and i left the shop content . had to wait 45 min .then bought an i phone 4 to replace my i phone 3. did n't have the time to set up my new phone that my sim card was deactivated and no more connexion to xxx for the rest of the day ! ! ! crazy ! ! ! i was served by a very kind and patient employee great advice , good variety , helpful and easy to talk with . sales advisor very efficient and helpful .upgrades and transfer went very smoothly . did n't have to wait .very helpful sales assistant the salesmen were officiant got what i wanted and served pleasantly the salesman was very helpful and knew a lot easu it was quite busy , so i had to wait a little while , till they called an extra sales assistant down from the back room , which was good .he was v helpful , friendly & knowledgable about the product ! very good , honest advice given , excellent customer service 9 because tarriff a little higher that expected and took 48 hrs to transfer number . 2 10s because excellent sales assistant , helpful and informative ten helpful polite efficient matt over the last 18 months i believe i have been ripped off by xxxphone by being overcharged .however i do n' blame the shop assistant for that and she was quite helpful , but i doubt if i will stay with xxxphone especially when i have to talk to somebody in mumbai who i ca n't understand when i need to sort a problem out .i have been with xxxphone for more than 20 yrs if you include daws but you do n't play fair .thank you for letting me have my say . no cheerful , informed & very helpful staff . staff were very helpful i nice young lady they did not have white i phone 4s in stock , ,also very busy and took ages to be seen xc pleased with the service & ease of early upgrade the new features of the contract were refreshing and ben who served me in the shop new exactly what he was doing and remembered me .quality of service counts minimal wait for service then friendly , helpful and good advice . wasnt told how to cancel apps fantastic customer servijbe . because the service was swift , prompt and dealt with my problem fast and was very helpful . because i told the lady i had a taxi waiting .i had already sent .well tried to send one email to you .and i did not have time to send another .could she please put my 30 day notice on file .the rest i wont go there .the reason i am leaving xxx fone is all my friends and family are on o 2 10 i could not fault the advisor he answered all my questions clearly and was very helpful .my query was resolved the best it could be and i 'm fairly happy with xxxphone and will recommend to others had some problem 's with you but would still recommend you a a friend very efficient diagnosis of the issue and very clear instructions on how to correct it very polite too no spent 39 minutes on the phone talking to 4 different people the first one was helpful but the last one cut me off after i said i was sending the new phone back he did n't phone me back which i thought was disgusting after being a customer for over 15 years .my simple problem was not resolved in my opinion and was left saddened by your lack of help . adviser was really helpful and nice 10 the man was pleasant ,helpful and quick satisfied with service overall . you have rude staff and your service is not very good for people who are unemployed and you put me in det and keep cutting off my phone every day the person i spoke to was helpful , but xxx it self has been a problem for the past three months .so i will been leavin xxx when my time is up in the nxt 3 months . very good service thanks because i phoned you for help with the accessories i needed but you are xxx and i really needed samsung . i have had ( and still have ) the same problem with my account ( ca n't access online billing ) .the advice i received contradicted previous advice - when i said this was unacceptable customer service the advisor became defensive although my comment was general re xxx not about him . got job done . i went to a xxx store in leeds , white rose over christmas with problems among others of not having a discount applied .i was advised to talk with the store that applied the discount .when going to this store in pasdington , i was advised that the discount was on and to call customer service .when calling cus svs , the advisor said that i should go to the store , when i told her i was in store , she looked again , put me on hold and then when picking up the phone it cut and she never called back .i wasted 30 mins of my lunch break on this ! hence 5 for first advisor and 9 for person that applied the discount long term customer very efficient service , alhough there has been a slight mix up over the delivery of a new phone - hence a score of 9 and no 10 . q1 . my experience as a xxx customer has generally been a very positive one .q2 .i have in the past been let down by assurances which did n't come true .q3 .the advisor was very patient , pleasant , helpful and inspired confidence that my concerns will be dealt with . telephone help and assistance is good .your email service on website never works .my bills are irratic sometimes when they should be the same each month (unless i go over my limit which has only occurred once in all the time i 've been with you)phone charges abroad are extortionate .otherwise have a nice day good efficient service , clear and responsive 4 very pleasant encounter and my question got answered instantly poor service and can not help answered a simple question in a professional manner took half an hour to get through to the right person .wrong phones arrived at wrong address , with no batteries .could n't tell me the divert cost of my landline no onto an 0560 voipfone no . excellent customer service 6 i was told i could upgrade but had to do it online , when i went on line it woulnt let me so i called xxx again and they said i ca n't , so did n't really help me ! i 've had to write twice and ring 3 times to cancel my contract everytime i ring no one seems to have a clue what i 'm talking about there 's never anything on my notes .however today the person i spoke to was really helpful and told me my phone would cut of today and it would take a few hours to go of , however its now nearly half past ten and its still on so i 'm guessing i 'll have to ring again tomorrow and go through all the same stuff again ! !i wo n't ever get a contract phone again , and especially not with xxx . no.you said 3 questions .that would be 4 .no wonder response rates are going down the pan . we have been with xxx for very many years and on the whole they have been good we are not people to complaine and we hope our complaint will be sorted asap thanks sorted my account & added a password no h+ ar shepherd 's bush for two days .support was friendly but did n't have any info thee young man that helped me was friendly and helpful w0 xxx have made a complete mess of the package we put on for a colleague when he was abroad .we paid an awful lot of money ( 100 pounds ) knowing that we would not be faced with a huge bill when he returned .now we are being told this package will not be paid for until next month-and that the 3 weeks our colleague has been away he has not been covered by the package and has a bill of 250 pounds ! ! add to that the package xxx are trying to make us pay for it totals 350 pounds !jasmine from warrington branch admitted it was an error by xxx and offered to pay 50 % .we have refused this gesture and paying a single penny over the 100 pounds we agreed to pay for the package .jasmine could even explain why the bill was so high and i am now waiting for a manager to call me back .as a company we have discussed internally-if this issue is not resolved with a full refund we will move our phone services to another provider .we are shocked at how badly we have continually been treated . service was good .answer is dissatisfactory as its preventing me using a service i am paying for .( mobile internet will not work at certain locations , even with full 3g signal ) my end rating was as so because the age control that i asked to be lifted on my ipad does not seem to have happend no problem i had was dealt with straight away x the lady i spoke to was helpful , pleasant and informative .she did n't try to sell me anything i do n't need and she understood my reasons for cancelling my insurance and try to change my mind as she had the intelligence to realise that would have been futile and would have only resulted in upsetting and possibly losing a good customer . good service 10 very helpfull staff . when i my call was eventually answered the advisor was very pleasant and helpful . just overall quick and prompt service with any questions i had regarding my account .helpful and friendly ! because it was an excellent service no this person went out of his way 2 help . this has been a long running saga .i have spoken with three or four different people since october .everyone of them has been pleasant and assured me it has been resolved .hope that is true this time .thank you 10 stuck with faulty phone that has been repaired/replaced 3 times for the same fault , again faulty .just want a phone that works as it should do , and what i have paid for .if you can not put this phone right after 3 attempts then phone has a design flaw .just want a phone that works or be released from my contract .so i can go elsewhere !handset has never been fit for purpose !very disapointed with xxxphones attitude to long serving customers .rubbish service ! ! ! ! ! ! good efficient service received . 1 . my initial order not being delivered when promised2 .the man on the phone saying he 'd cancel old order and set up a new one .3 .phone finally arrives followed by a second phone that i rang 3 times before someone finally turned up to collect it after i 'd waited in on the previous occasions . a simple request became needlessly complicated - after years of indifferent customer service i 've had enough . he seemed unsure on my contract and any effect on my upgrade my query was sorted in minutes , no questions asked !very happy tea now burnt but give him a 10 . :-p xxxx the lady who took my call was friendly very efficient and helped me out very quickly .excellent service thank you . no still ca n't access my account . really helpful , polite and efficient lady sorted out my problem straight away . cse they helpd me . call me and i am happy to discuss , mr andrew flatt +442078477001 excellent customer service my query was sorted within minutes and the lady i spoke to was very helpful yes the customer sales was helpfull and polite overall happy but it took a long time great service .thanks . the person i spoke to was very helpful .howeveri have had serious problems with a recent upgrade which mean for the first time in about 16 years with xxx i will be shopping around for an alternative provider before renewing with xxx . as i was left on hold 4 half-hour after putting my through 2 insureance never did get 2 speak 2them always find xxxfhone so helpfull and polite when i contact them i have good service everythink was perfect:-p 10 very satisfied he was very pleasant cos the help was good but not perfect . man was very helpful and sorted out my problem the service i required was n't included in my package , oh one other thing do n't think 10.45 pm is a good time 2 text some one , thought it was something importance this time of the night . very bad service and still unresolved issues with phones .if you are human reading this message please please call me and i will explain ! ! ! ! ! information was misleading vwry happy with the service x the rep was very helpful and answered all my questions . this sums up the under hand way you treat people .you started by saying you would ask only 3 questions , but at 130 in the morning you ask a 4 rob was very helpful , polite and got my problem sorted out with ease and confidence .a credit to your company . quick , polite , helpful no, you 've been ridiculously over charging me when i have gone over my contract , charged me a deposit a month after i got the contract , and i am going to change networks as soon as possible even though ive been a loyal customer for 6 years . cant believe u havent got blackberry chargers very good matt on customer services was more than helpful ... infact he went out of his way to find the right deal for me .i did n't even ask .he deserves a commendation considering i 've been a loyal xxx customer & i have to say customer service is always 100 percent for me ... but matt has made my bills so much cheaper .thankyou ! ! ! because my problem was not answered.im seriously thinking about leaving . the 3g transmitter issue still exists but we have a workaround so the phone can be used he was very helpful . awful customer service .not helpful .rude .worst network going and would love to change good service the lady was very rude ! the lady was helpfull and a calm and understandable voice .very pleasant . i called to pay my bill , the bill was paid and i would do it again , however .the agent i spoke to sounded drunk !they took ages to verifying me with my pin ( incidentally , it annoys me i input this , then have to give it when i get through to someone ! ) .they then took a while to get the billing screen up , and then take the payment . satisfactory resolution of requests , helpful advice , reduction of costs ongoing problem not resolved the gentleman was happy helpfull .andhad a great manner could tell he was ideal to deal with customers nah not all of your advesers are good . the reasons for my ratings are because they were able answer my query and dealt with my query fast . as usual xxx fail to resolve the problem / lack of interest no wen i ring up i always get some1 polite and willing to help wiv wot i want ,but im fuming at xxx for changing there methods and not txtin the bills out anymore ,sort it out xxx ! a very well handled call yes .... i 'm currently traveling and could not retrieve my messages after some time getting passed your very disappointing automated system finally got through to the lady on help desk .she was very very helpful understood the situation perfectly ) so please dump the automated system bring the human touch it will pay dividends ) everything all sorted out for me and it was done by somebody who made extra effort to sort out problems quick response , pleasant tone , new tarrif sorted quickly that is how i felt after the phone call . your offshore operator was rubbish .i called to have an international dialling restriction lifted .this restriction was re-introduced without my knowledge ; your operator told me that they had removed the restriction and advised that it was now ok.however , they failed to tell me that there would be a delay .so despite xxx 's assurances i was still unable to contact my suppliers . i called xxx again and a uk based operator fully explained the situation and advised how to pick up the change . i was listened to by the consultant , who very knowledgable on the product i wanted .as a consequence i renewed my contract . 10 thank you your the best ! ! arrogant and abrupt !cheers sorted problem 7s on the first two questions because i had to make a lot of phone calls and explain the same thing over and over again until the query was escalated to management 10 on the last question for the manager that finally resolved the issue the problem was triggered by a shop assistant failing to cancel the adviser quickly and effectively dealt with issue . the helpfulness , knowledge and understanding of the gentleman who dealt with my call . whenever i have a problem even when it is not really a problem but my not understanding the technical instructions it is dealt with in a cheerful , respectful manner , and always resolved , as was in this case .i have always had first class service from xxx .thats the reason i have never considered moving to another provider .regards , graham forbes the person i spoke to was polite , listened and answered all my questions . because i got cut off half way through a conversation and he never had the decency to phone back to finish call . jamie was friendly but not overly .he understood my problem and was empowered to solve the issue quickly without recourse to management efficiently .a good example of the right way to treat a customer ! i have been severely overcharged , which has caused extreme distress .customer services only admitted a mistake on my second call .nobody apologised .appalling service .appalling attitude .and this is not the first time a get shockingly bad treatment from xxxphone customer services . the adviser was very polite and extremely and put my mind at ease problem remains unresolved i was told that a copy paper statement would be sent & in future paper statements would be sent .since i wo n't know for a few weeks whether the issue has been rectified i felt i could n't give more than 8. lady i spoke to was very helpful and clear with her answer to my query i called asked for a call back which took just mins .anna the call taker was brilliant answered all my enquiry was polite and helpfull and was clearly happy in her work helpfull and as always caring because you will not return calls .for a phone company that 's astonishing ! ! advisor was excellent and knowledgeable . did not get through to anyone after 8+ min nice chap - did resolve problem but took ages to do so .it does n't help that you have reduced your business hours to 6pm so that means i have to ring from work now . they are due to the fact that i 've been a customer for a very long time & that i have received foc txt to canada for the past 3/4mths & now i can no longer have them as i was only meant to have them once !i found the lady quite abrupt . well were do i start ! ! firstly i changed the authorization of the account into my name the first time i changed the bank account details , yet for some reason it has not been changed on your system , and i have been through this process countless times .secondary is the bill , i do not understand why the bill keeps changing , with his months being 80 pound !not bothered because i have been on phone calls more but i kept track of the calls and i noticed i never went over my minutes ! ! please explain !but you wont because xxx service is poor to say the least . friendly helpful staff . good service useless not helpfull and have been lied to ! was dealt with by a person called george from the xxx insurance hotline who was a tremendous help .he managed to help me resolve my problem without having to keep transferring me to different people . feel let down with communication and correct information because im really happy with the service i received . basic mistakes in communication .lack of empathy and failure to deliver the service i expected been with xxx for years any dealing i;ve have had no problems excellent service , staff very helpful allways had good phone reception and service my complaint was dealt with in a friendly way and resolved the service was very quick and the person i spoke to was very polite . overall fairly satisfied stop bothering me now cause im happy with xxxphone services no poor service nice and polite and dealt with my query efficiently . because she sorted my issue out in a professional manner . you make it hard to be a customer the man i spoke with was very helpful and sorted all my problems out the lady was very friendly & did all she could to help .very impressed with the service i received . the service and professionalism offered by your staff felt the adviser was helpful faulty iphone that i am fed up with and need repaired not at 2347 ... pls do n't be rude . . very good member of staff helpful but did n't sort problem 100 % first time .took a second call . happy with advisor not happy with xxx in general no i was happy with the service service was quick efficient and helpful well this is my 3rd phone n it 's still not workin i asked to speak to a manager and they said they would ring and i have n't had a call yet the operator was really in professional on the phone need a manager to call me to say more no spoke to your rep at replcements and repairs she was very helpful and said sales and contract will be contact and they would conact me .this did hppen plus bill couldexplain why my bill been so high over the last 3months thats how i felt the staff always do their best to help you no reason just good the lady i spoke to was very helpful and thorough . brilliant customer service : ) very good service every time i call .simples ! friendly and efficient staff . i liked the service very helpfull and i would n't want to go with another network ! because i 'm very satisfied with the service . the call was handled very well and all the information i required , i was given . good service but did n't really resolve my problem experiance when using xxx , except the price over all iam happy with xxxphone as in life no ones perfectbut xxxphone give 100.percenteffort 2 b helpfull because i was put through to a 2nd dept and they werent briefed why i was calling and the 2nd woman was very miserable on the phone .the first woman and last man were helpful and cheerful .it 's all about customer care .i work on phones all day and you can hear when someone is smiling or cheerful over the phone . the worst customer service i have ever recieved in my life !i have been with odafone for 25 years !but you know what !the future is bright the future is orange ! ! ! ! very happy with the service received the contracts which i received via email r different from what ur reps agreed with me .it is a pity as i hv 3 numbers with xxx , plus my husband so the total is 4 . we 've been happy with xxxfon so far but from now on how can i trust that xxxfon r going to give me proper customer service like u promised !as it happens my husband 's contract has come to an end too so we might need to consider going somewhere else unless you put this right . the girl that helped amy i think was very helpful and polite because ive had a numerous of samsung galaxy s and all of them have played up i have insurance and xxx tell me i cant change my phone that i pay for every month i called yesterday to question a text regarding overdue account , i explained the situation to a customer service rep who transferred my call to the corrections department after waiting on hold for 5 mins the line went busy .i personally do not have time for being wasted by xxx great service . . answered all questions and helped me out the person i talked to was very very helpful . bloody **** !well not happy that i 've had to wait so long to have my phone replaced for the one i ordered originally .also i have been cut off several times with no call back , been transferred from person to person and had to explain the reason for my call several times .the only good thing about my last effort to get my phone replaced was that the guy i spoke to was extremely patient and very helpful .i still have to wait for my phone to be replaced as the one i want is now out of stock .i have now been waiting since november and after several calls and hours spent on the phone i think between us we may have sorted it but as a hight paying customer of over 10 years i do n't think it 's very good service . i upgraded my phone package over a month ago and since then i have been unable to send photo messages .i called yest to get the photos sorted and it still is n't .think i will move companies as not happy and too expensive .amy clarke . the operator answered my questions well , put me to the right person in sales , and as an existing customer the salesman offered the right sim at the right price advisor1 : 0advisor2 : 9 do n't like a 15 min phone call with 10 mins of waiting especially when it 's your system that was wrong ! i would like an upgrade to any phone , or i would like to cancel my contract .xxx could n't help at all . ended up in queue and had to be called back .as i was travelling in states this was expensive .also reason for call was erroneous text from xxx saying i had n't paid my bill .not xxxs finest hour but call handled very well . the lady i spoke 2 was very helpful and very polite , she helped me with my querie quickly and officiantly , i have been with xxxphone 4 a while now and have no reason that i would want 2 go elsewhere . good clean efficent service end to end the lady i spoke 2day was very nice , cheerful & extremely helpful the person on the phone was fine but i 've called numerous times before to set up direct debits .each time i am told it will be done .and each month we receive an overdue notice saying we have n't paid .we also asked for one number to be paid by another account but it was not done . the long wait in the queue on the phone was shocking for a company that treats customers in this manner . easy to do because the service i received was good colin the man i spoke to yesterday was extremely helpfully and sorted out all my problems 0 the gentleman who delt with my query was brilliant , very helpful and spotted some problems with my account which i could then deal with ,plus calmed me down when i was panicking about a sudden increase in mybill i would like to change the ratings as this morning at 7.40am i received 3 text msg s on my landline advising you cannot now deliver why ?and why text my landline at such an early hour waking up my household - when will i receive the package now cos the person was polite helpful and not pusshey absolutley dreadful customer service ! ! ! i felt the man was quite impatient with me , and did n't really explain why i could n't get the upgrade . great service but issue still to be resolved . i am happy with the service i get from xxx , i have been a customer for the last 11 yrs , any problems i have are always resolved quickly , i would recommend xxx to my friends & family there great second girl knew the exact problem and took 10secs only incomplete service delivery to the point of cancellation i had good service because no1 tellin me anything afta i ask em 10 i had a problem with my accounts due to poor communication by your company i had lots of issues trying to contact you by telephone and email but when i did manage to get through your customer service agent dealt with the problem well the bill by half as a goodwill gesture .after yet again explaining the eu law , i was told that 's the best offer .i then agreed to speak to a manager who they said would call today .it would be the first time one actually did .at last a manager rang and i must compliment him as at last someone who knew the law and apologised and explained the problem .he dealt with it very well and if only all your customer service staff were that helpful .i have been a xxx customer since mobile phones first came out , however many years ago .i have always recommended xxx and despite numerous times other companies have tried to get my business , have stayed loyal to a company that i thought had a first class service .after this i will hold judgement on recommending xxx or staying loyal in the future .you offer a great service but the customer care has been very disappointing . the advise was helpful apart from being passed around from department to department my login in issue remains unresolved . i have no issues with your network , in fact it 's one of the best networks i 've been with .my request to transfer an old number to a new account ( which i was told was possible by one person ) was denied by the advisor i spoke to because apparently it 's ` not possible ` which i think is utter **** .i can keep my number if i come from another network but i ca n't if i take out a more expensive contract through a 3rd party ?that 's a great way to upset a good customer !lastly , this text message arrived at 1am and woke me up , thanks for that : ) good efficient service problem has not been resolved and no time was given for the issue to be resolved good service , very well eductaed could not help me track the delivery of upgrade and was not aware of iphone stock levels good service i 'm very surprised its your policy to disallow the lowering of a package of calls , texts etc , to a smaller cheaper package in these times of recession .your reduced staffing levels reflect the fact that these difficult times have forced you to make cuts within your organisation .so why not look after your customers finances by being more flexible ? good service i have been a customer of yours for a long time so my son took a pay monthly contract was misinformed by the staff selling the product and when i spoke with your staff they said that basically it 's not your problem and there was nothing they could do or help with in short i have now cancelled the pay monthly contract and will not be renewing my contract when it reaches the end of it 's term nor would i recommend xxxphone or phones 4 u to anyone ever .you should train your call centre staff to understand mis selling and listen and you should not have untrained staff selling your products or trained staff selling your products .i am taking the matter to trading standards for further advice . customer focused , solution oriented and have a 6 month discount recognising i had hadin appropriate advice with regards my tariff . after shive a lengthy hold waiting to be transferred .i was but off .on one called me back . i am extremely disappointed with the service i received from xxx .i went into to store to upgrade and was told i had to phone customer service , the person i finally got to speak to on the phone did n't really appear to know what i was talking about and could only advise me to go back into the store .i finally spoke someone who seemed to know how to do their job and i got my upgrade , i was told my phone , the iphone 4s would be sent out to me in 2-4 days as there was plenty of stock .i am now being told that the phone is out of stock and i will receive it as soon as possible , but that my new price plan is with immediate effect .so not only have i been passed around numerous people who ca n't do their job , i 'm now paying for a phone i do n't have or know when i 'm going to get .unhappy customer fast and effective response to my request allways find the staff very nice and helpfull when i have to ring my ratings are only for the lady i had yesterday , who was excellent , your overseas call centres are awful ! ! based upon the fact i havent received a call back from the exchanges team , which is now outside the sla that was specified by the customer service rep. very helpful and courteous because the query that i had was instantly solved i was so glad to get to speak to someone english pleasant , and i could understand her ... a lot of companies use people from abroad , wer at times it can be difficult to understand .not in this case ..thank you the agent could not solve my problem due to the system not working properly and to no fault of his own .i always get a good service with xxx and this was no exception .the agent was helpful , professional , knowledgeable and helped me to his highest ability .great service as always ! the whole service i have been provided by xxxphone has been ridiculously poor , from being charged for calls included in my price plan to having a letter cancelling my contract to having money taken from my account and asking why and the person i spoke to having no clue where or why .very disappointed with the level of service recieved . thats what i think of it the service is good the operators are helpful but i have a major query that cannot be sorted and feel that due to being with xxx for many years and never missin a payment a little help would be appreciated wit a contract i have that is not in use and has n't been used for a long time now got cut of after 45 mins and got no call back the adviser was great . poor very poor service and understanding . phoned three times and spoke to 3 diff people .in all that time no one offered me an older iphone which would be free .only offered 4s for 189 pounds .has to do own research , talk to friends and find out myself your advisor was quite helpfull , but said that he could not answere my queries & that i must send an e mail to get answeres .when i spent time writing an e mail & sent it to xxx your system rejected it & wiped it from the text box .your system really is not very good & you should have a better way of contacting people when customers need to talk to a person when they have queries .finally i would like somebody to contact me as soon as possible to discuss my queries .you have my number ! i wish i did not give you such a high score on the first question .the last text you sent me came through at 1.30am and woke me and my partner up .not impressed at all . only given average marks as frustrated that still unable to register my sure signal due to technical issues at your end 10 10 a very proffesional manner the call was cut off immediately . allen did well but my query should resolve as i 'm calling each month since i took another phone to debit correct bill and refund excess payment . great service and get team you no longer supply an outgoing email server , so to use iphone i need to reconfigure our mailboxes . the ratings were low because my call was disconnected and no-one called back .consequently , i had no way of knowing whether my problem had been resolved on not .having called again this afternoon , i discovered it had not .today 's agent ( charlotte ) gave me much more confidence and said she had now dealt with it for me .i hope she is right.regardsdavid , novia ltd nice guy 0 i was given all the information i needed .with very professional but friendly the operator was polite and very profesional .and delt with my problem quickly ,and with the minimum of fuss . xxxphone gave me a good service 10 very good and helpful service .thanks . the frist time i rung the lady i spoke to was very good very helpful was happy with her help it was the second person when i rung back was not help full coundnt understand him and now ive bin told ive got to go shop to sort one of my phones out because i got it from there he left me on hold for ten mins if not longer and to me he just wasnt listening and didnt care i have always been with this company but i am now thinking of changeing to some one else lack of help reguarding my problem took 2 days to sort out .not being put through to the right dept .kept getting cut off .took ages to sort out .finally got what i wanted .but 2nd issue still cannot log on to account . 10 where do i start quite honestly ?when i log in to view my latest bill i ca n't access it as i ca n't downlload all pdf pages .i search online for help n end up on livechat .i 'm told i hv to re-register my email which i do n't want to do as i 've used the same email for years .livechat gave me a set of step by step instructions to download pdfs which bear no relation to yr website and seem fairly questionable in themselves anyway .( wd u follow a link called impersonate ? ? ? ) .i find a phone no and adviser is pretty unsympathetic n says there 's a problem with my email address and to re-register .the 3 links she send me do n't work at all ! yr website let 's me get so far on one occasion and not on others so its not wkg properly .i finally resort to emailing u via yr website only to discover the link is broken there too .its infuriating .i 've wasted a whole afternoon .i feel like taking my business elsewhere . poor and unacceptable customer service pleased with overall ease and speed of representative and their service . i think the ratings i gave , was good enough . i keep having the same problems with the phone , which is frustrating when travelling as i cannot rely on it working . not when i am text at 1am ! ! an improved service compared to one year ago generally helpful conversation . because when dealing with problems i get passed around from person to person and have only ever dealt with one person who has sorted the problem put .i will be leaving xxx when my contract is up your advisers are doing the best they can in the system you have created .i wanted to ensure my mobile broadband could be cancelled at contract end .for some reason that suits you ( not your customers ) you insist on this in writing or email from your website .predictably email does n't work so letter only solution available .you are **** at designing things to suit customers ! ! that 's why i scored xxx 0 and your advisor 8. 10 always been previously happy with xxx .o could n't match my offer from phones 4u . 5 very nice polite man , but he admitted he could not match offer .bye bye xxx :-) i have been with xxxphone for around nine years and had an upgrade last january gettin an n8 and have had nothing but trouble with it and have been trying to get an alternative phone for a year now and have exchanged it once the phone is rubbish and disconects mid call and goes on line without being touched and has cost me money in lost buisness and when you consider the amount my bills were and how much money xxxphone have had out of me all i have had is the run around with diferent info off of everyone i speak to the service i have had is disgusting and i have taken a contract out with another phone company and as soon as my term is up i will be taking my number and leaving xxxphone which i have told severa of your operatives who do not seem to care i hope vdaphone can afford to loose loyal customers of nine years as i will terminate my contract next january this is now the second month we have had problems supposedly being resolved .time spent sorting out without success .cancelling a number and still being charged .as a business customer not at all impressed with service . have been waiting for months to get this problem sorted and spoken to many advisers .the man i spoke to yesterday sorted everything out and was a pleasure to speak to . had to phone twice as got cut off .i spent more than an hour dealing with it out of my day .the member of staff who i finally dealt with was hard to understand and did not listen well to what i was saying meaning i had to repeat a number of times what the issue was and arranging a return ! always good service from xxx my query has not been resolved at all , the gentleman said he would ring me back as it was very confusing and the manager would not help him with it .the man himself was very lovely and stayed very calm .but i have had nothing but trouble with you since taking this contract out and i will not be renewing it when the time comes ! can't remember them ?apart from 1 , the woman ( girl ) that spoke to me today was helpful and well nice , give her a pay rise because the person was very helpful no the advisor was very good , friendly , knowledgeable , and seemed experienced , he answered every question i had , without being overtly service cheesy .very good advisor and i cannot say that has happened every time i call , only this time . good service overall i have been with xxx for nearly 20 years an i will never leave i have always had the same number an the customer sevice is always 100 % helpfull but the only downfall as a long standing customer is i dont get any rewards 10 first time i call i 'm told to go into the store to fix an update you sent me which has 'been causing everyone trouble ' .i go in and the only way to fix this problem is to wipe my whole phone .obviously i do n't want to do this so i call this line again and the guy has no idea of the fault and is not helpful at all .apparently i should n't have even gone to the shop and that despite me saying i do n't want to reset my phone 100 times keep repeating this as an option .he then says i can get a new update so i asked what i was sent the other day and he does not reply .i ask again and he hangs up ! it was a call to correct an error on a previous cust srv call so therefore too detailed to write here to start the call back service is a very good idea , and the assistant was very prompt and delt with my query in a very profeshanal maner . your staff have always been courteous , helpful and able to solve any problems i 've had with my account . excellent service all round call was answered really quickly , call was about mobile fone mast failure and girl didnt no answer which i didnt expect her to but she put me on hold and within a few mins had an answer for me .whilst on hold she kept me updated with wot she was doing !fab service ! got sold a contract with international features .nothing has been activated and i got charged .i have been told to just get back to the store where i got it .very poor overall for a start no, because you last text at 1.20am this morning ! ! listened to me .polite and helpful he is helpful & polite helpful , friendly and personal without being familiar .good lad there ! very happy with the service . i am very disappointed about xxx and your service .i find your service very poor . because the people who i speak to do n't listen had loads of problems with my bill and when xxxphone are trying to take it every thing i asked for was done in a professional manner good it and communication skills . on this occation the member of staff that delt with my problem was freindly and gave clear instrutions of what to do so rhanks x good understanding customer service very helpful . no, i 'm bored now wanted to change to a sim only deal rather than upgrade before i leave the country for 2 months on business on friday .told i ca n't do it until monday ( 1 working day to early ) which will be impossible .advised on dates i could terminate my contract though .thankyou xxxphone for the past 4 years on pay as you go and the on contract .as advised i will be leaving in april . excellent customer service will always do their best to resolve any issues always in my opinion 10 out of 10 the adviser was friendly and listened to me tried twice to speak to relevant person without success .wasted my time and iv got to try again today . a quick answer the advisor was great the service i have received from xxx is appalling .all the problems should be detailed on my account . well looked after 2hrs on the phone speaking to 7 different people to resolve a very simple problem! ! i thought the lady last night was v helpful .but i have had 2 buy a phone as the comtract phone wil not work properly .i have asked 4 a replacement but get told no its not due 4 a change .i have been 2 the shop for the salesman 2 look at it 4 times .so due 2 this when my comtract 4 my phones end i wil not renew and go 2 another retailer happy with service because it is customer service mistake i 'm my upgrade and no one can accept to help everytime i deal with xxx it 's always dealt with in the most friendly and professional manner .top rated .class .thank you . a problem i called about remains unresolved and attempted explanation was timewasting and not good enough the 1st girl i had never helped me .but when i rang back the 2nd girl was brilliant good service because you had n't cancelled 3 sim cards but had charged me for them because of the service that i got from xxxphone i feel they best reflect the questions .primarily i thought the person i spoke to was helpful and courteous . none answered questions you asked truthfully but nobody interested i have kept my side of the contract but you have n't 15 hours ago i was promised a call in 10mins and i am still waiting no wonder u r loosing business u aught to b ashamed of yourselves 10 not when u wake me up at 1.15am ! ive been a customer for 14 years & been happy but the last 6 months all my family & friends in wrentham r fed up with haveing trouble with no signal due 2 mast problems i feel that u cant keep your side of contract whats the point of being with u & u cant use your phone half the time .i will see about changeing net works & u havent provided me a very good service . staff very helpful and i would recommend xxxdone to anyone .and i always tell people how good your services are i have not been given an answer how to register my sure signal .i telephoned xxx three times about this . great service i have been a customer well over 10 years and 1 of my other contracts is dvd for upgrade bt i can not do it over the fone and have to wait till tied 25th although i feel on this occasion this could have been brought forward so my daughter could have a nice present .shame........ she never answered my question she rudely put down the phone after i had waited for almost ten minutes . service good solution down to 2g not impressed not at 1 in the morning no because i always get good and polite service .no one patronises us luddites ! ! problem solved the young man i spoke to was very understanding and helpful as u asked for them i was very impressed with how my query was dealt with no is a lot to tell , so best is for you to call me so i can tell you all reasons ! although she was unable to completely solve .myquery , she was pleasant and helpful with a ` smiley ` voice . the person on the phone provided the exact information i required ! because of poor attitudes of customer services reps and the fact that i am stuck with a phone and contract that are no good for me because i took the advice of a xxx rep. advisor did not do what i asked the first time and called back three days later and he answered again and done what i asked within 24hrs ... no unsatisfied 10 if you read the history on this account you will understand the poor rating . i do n't appreciate receiving texts after 9.30pm - after 11pm is simply not acceptable .clients shoud be able to opt out of these questionnaires and not have them foisted upon us at a ridiculous hour .nos , sod off ! xxxphone staff r very helpful wel some r and wen i called on the 10.01.2012 she was helpful xxx is charging me for making calls when the system is telling me that i have 54mins available for use .i had to wait until this morning so that at least the system might have refreshed or that customer services would have done something about it , to my surprise the fraud still persists after spending half an hour on the phone with a so called `adviser ` yesterday .please stop this ridiculous fraudelent charging of unsuspecting customers .maybe its only me , but am not definately sitting back and watch my hard earned money wash away down the drain just like that .jokers ! extremely long wait time on hold i have been with xxx for over a year and have only had a hand ful of problems but everytime i hae called and complained you hae rectified and/or conpensate for your errors the girl was very helpful and sorted out my queries great service bereavement my first ratingwas not fortheadvisor but for xxxphone .the advisor was good . operator was really helpful ,quick answering times and great customer service call me and i tell you at least 3 reasons for it .but i do n't want to talk to customer services personnel , neither their supervisor , but their silupervisor 's manager !only then .otherwise i am currently looking to formally place a complain thought ofcom , for the device i have received ! ! because youe company has lost its compassion and os desensitized for a ten everything has to be expectional the adviser is not so helpful .we explain our prob and he ca n't check what happen he just want us to go online . u asked poor all round when having problems with handset . best service i 've had from xxxphone for a long time .as i am still thinking of leaving when my contract up . very helpful and straightforward member of staff , jam-packed with information and most of all hot me what i believe was the best deal you 've asked your 3 questions .now why do you have to go back on your promise and ask for that little bit more .won't be bothering with questionnaire again now . the adviser was very polite and down to earth .he made me feel like i was a person not just a customer .my query was dealt with quickly and efficiently . 10 i was left hanging on the phone for well over five minutes and i do n't expect this trouble from a company like yourselves .i pay a lot of money a month for these two phones and to not be able to use them properly is not on .i 'm not overly impressed . no call took far too long to be put through , and when i eventually reached an actual human i was cut off and nobody borhered to call me back . issue was that i could not get into my account online .it was solved , by having to register again , but no explanation of why my online account got deleted , which makes me concerned that it may happen again in the future . see previous the person dealing with my call . been waiting 4 over a month 4 a new phone always out of stock very happy with most of the services but not happy today as the new phone i have ordered has been delayed 10 i find your procedures inconsistent between each advisor no return call as agreed always good service with friendly helpful staff .have been a customer for years and never had an unsolved problem ! happy with service provided made a phone call on saturday regarding queries and was on for 40 min and got no information which i needed .yesterday i spoke to a girl called becky and she sorted all my queries and hassle i was having . i was very angry that no one seemed interested in my difficulties .i was seriously cancelling my 22 year contract with xxx .the chap i spoke with to get my p a c no. whose name was will did a fine job the guy wa friendly , professional and sorted my issue . the adviser spent time with and was willing to sort out a number of things that had needed looking into for some time . not happy with the answers i got . i have 22 at the beginning of all my diverted landline calls to my mobile .i asked if we could get rid of that facility , as my phone book on the phone ca n't register who 's calling me .a major pain for me because now i have no idea who 's ringing me as i should do .your technical dept scratched their head , and then told me that nothing could be done .not impressed on the first day ! very polite .but both of my problems were not solved no helpful guy on phone .now enough questions i spent 2 hours to get proof off purchase copy of my phone - i got no where .i called xxx 3 times , your contact us email service was down , and apparently try would not be able to help me in stores .so i got no where after spending all this one trying to sort it .i will be going into store today he was a very rude individual .he was arrogant and adamant not to help me .he frustrated me yesterday and i promise when it comes for my upgrade i will not even consider xxx .i will be going to o2 !i will take all my lines over to them ! my query was dealt with v satisfied not reason just am a satisfied customer i was happy with the service overall uery good services no 0 for texting me this late 8 your the best mobile network ,you work with & for your customers ,your staff are polite & courteous at all times & help anyway they can 200 % the best out of 100 % still waiting on a answer to my enquiry it took quite a long for the blackberry to be bes enabled .otherwise good service . advisor was great but i still have to into s branch to change my address completely which is inconvenient and kind of a waste of time giving you the option over the phone ! ! girl on phone very polite and helpful .hopefully my prob is resoved now no cos i think it is about right service initially seemed good , man was polite and helpful .despite this still not happy as problem is not sorted meaning yet another phone call to xxx has to be made my enquiry was sorted quick and no fuss good service .got almost all i wanted he was clear precise and went through every step more than twice i am quite happy with the help i got but my problem with my phone not working properly may not be totally resolved yet . issue resolved quickly and efficiently .only negative is having to wait on line to talk to someone . very helpful and answered my questions . person was polite helpful and effective .not happy with being txed at 1.44 in the morning so will no longer be taking part in your surveys 3 i am disappointed in both the iphone and xxx 's , coverage .most of your customer service advisors are polite yet useless , however the last two people i spoke with were competent and apologetic i have had very high bills , i would expect xxxphone to have come up with solutions to help resolve the problems ie putting a cap or stop on allowances once they reach a certain amount , but never any help , other companies offer this why do n't you ? friendly an helpful advice that will hopefully save me money . excellent service i would have rated my call a 10 but felt it took a long time to get the info.lphoned in the morning to ask for something in writing showing the length of the contract & how much calls were after the 100mins were used ,nothing materialised - bradley in sales 2 out of 10 . because the person who handled my call made me feel so comfortable and went out of their way to help . because xxx are n't any help ! attempted to book a call back three times with no success .still awaiting clarification of information requested before christmas .still unable to send e mails from i phone and experiencing constant lack of service .customer service has been unresponsive and incompetent . good service good service because i have a 100 pound phone bill and do n't ring any one 9 hesitation+answering because you could not do wat i needed i wanted to upgrade to a sony ericsson xperia pro , but for some reason you do n't carry them .the advisor told me what the alternatives were which was helpful .still mystifed as to why you do n't do the phone i want ...... i did not get my problem resolved but the person was very helpful no very poor customer service well i thnk it , 's all fairly obvious , because you told me false information that 's why i have tried to get my number ported fromo2 to xxx because i have a new iphone 4s and it has taken over a week , i was giving the wrong information of how to change my number , which resulted in me making numerous phone calls .this survey txt me at half 12 at night and 2am in the morning ! ! the adviser was polite , knowledgeable and very efficient . gps not working query was dealt with quickly and efficiently and the girl who dealt with me was very polite and helpful . was not put on hold for at all long and your advisor wanted to help me out i received a fast solution and the adviser was patient and friendly advisor ok ,xxx sold me a sim which i did n't want , need or have ever used and you are still charging me each month for the sim card , i think your a disgrace ! ! ! 6 for question 2 should have been 4-5 as i still have not received a confirmation text that i will receive my iphone 4s today and i will like to know that i definitely will poor service knowledge i am in the process of reducing the amount of phones i have on the contract from 21 to 0 as they come up renewal and then i will close the account .we have had major billing problems with xxx which have never been resolved and were not resolved on this occasion .i was passed to three different agents and had to give all my details and start from scratch each time .the agents were very nice and did their best and the service on the whole is good .when our problems started last october , i think , the amount of time we spent trying to sort it out was unbelievable , literally days and it was never resolved .i 'm sure you could look at our notes and you will get the idea took ages and you did n't fix it and wo n't call me back cause yous asked . i 've never had a problem with xxx before .the matter is yet to be resolved .the advisor i spoke to was honest and helpful . 1 operative unable to help and seemed reluctant ( and did n't ) transfer me to technicali still have the problem did not fully answer my question xxxphone very expensive told you i wanted barrings on my 12year old sons phone 10 months ago and you still aloud him 2 get big bills .ifi had nown you would be letting him contact **** texting i wouldnt have got him a phone . i wasplaced on hold for a long period and the call dropped as soon as i was re-connected .no one called me back . i was told the problem was with bt but it was my mobile , something i had to find out for myself .i am now using an old handset as i feel that contacting xxx is time consuming and pointless . can't get reception anywhere 4 phone or internet , bin paying a fortune 4 not the proper service :( simply that i was very satisfied in all aspects of my call , the response to my requests and generally with xxx because he was very friendly and sorted out the problem i had with my phone straight away . problem resolved quickly and efficiently . as having registered a query with you three days ago i heard nothing since . good service the members of your team that i have spoken to have been very helpful and pleasant so well do to them ;0 ) ) ) ) mrs s twigger politeness .courteous .wanting to do anything they could to help .promptness . quick to answer and straight to the point when i rang customer service to pay my bill was told i owed more than i did .then was it was sorted and realised i did n't owe extra found the person i spoke to was rude and unhelpful and had to be put on to a manager it was excellent customer service they have not back to me on questions asked and i am not trying to phone and wait again quick , easy and solved my issues .was a pleasure to use . my phone is back on line again . pleasant and efficient my ratings are so high because the young lady who handled my last call resolved all my issues on the call !i have called xxx with similar problems on 5 occassions earlier with no solution provided nor assurances of action points carried out .the change was so different to my previous experiences that you have kept a customer that was going to leave .this service should be the standard - not the exeption ! because the problem was solved quickly and the outcome was good . you hung up on me again have n't got the time . i do n't know the answers yet my queries were felt with efficiently and politely the last two because the person i spoke to helped me with my query but half the time when i do ring people do n't ever know what there doing helpfull friendly i still had to go online to give 30 days notice to cancel contract that had already finished in june even though i had all the details i needed to give .disappointed the call should n't have been necessary as the situation had already been resolved , the bill that followed ignored the call ! i got cut off and did not receive any advice about how to get my phone fixed , the overall service is fine . put threw 2 another phone line & it went dead good service generally impressed but the query could not be resolved over the phone so i was advised to go back into the xxx shop . unhappy that you do not support visual voicemail for iphone .unhappy that i had to explain to three separate people .unhappy that first two people transferred me without explanation .happy with third agent . it seems not all staff r clued up on i fone&i pads cos the staff are allways polite , friendly and can av a laugh as some places you phone are miserable **** due to yr excessive charges and **** call center staff good efficient service with advisers always doing their best to resolve any issues very promptly . very good service because the gentleman was courteous , thorough and dealt with all my requirements efficiently .he said thank you and good bye - what more could i ask .therefore he scores 30 out of 30 - simples ! ! problum solved nice easy .thank you i had what may have been a tricky issue about data charles to resolve when abroad .the staff member quickly understood and summarised my problems and then resolved them .it was an efficient and effective call .a great example ! good service for last 10+ years would stay on if services is same kept getting cut off and no one phomed me back the issue of my faulty login was not solved . good service no on recommending my bills are twice what they are supposed to be so that 's why i said 8on my problem being solved i said a 8 as she gave me all the relevant information but it 's me that 's got to go to the bank and ring bk next weekon the adviser handling my call i thought she handled it well so i gave a 9 but not a 10 as my problem had to be resolved by myself nothing is ever simple with xxx customer service . young lady was `human ` which is rare for companies nowadays , and not foreign either ! !the help she could give me was limited but the advisor was friendly , chatty , knowledgeable and as helpful as possible lady was very friendly and heloful the call was to pay my husbands phone bill the only problem i ever have is getting to speak to someone . since aug10 i haventbeen able to properly access my online page .raised another service email .some idiot in your indian call centre leaves a vm saying it 's all working properly .called service centre and all i got out of it was `we 'll cal you ` .just like every call / email since aug.your customer service and internal systems are **** . my enquiry was about your website which was n't working for the operator either so although she was a very nice young lady she could n't help me at all . the lady that answered the phone was very helpful .she answered my query in no time , and was very helpful for the first time i have rang customer service i had actually spoke to an advisor who listened checked n still managed to help and advise me , spoke to me as an actual valued customer and human who clearly enjoys giving satisfaction and upholds the things xxx promise there customers , was an absolute joy to speak too and hope that most phone advisors were like that ... advisor was polite , helpful and helped me with problems i had .problems have now been resolved . the xxx representatives werevery helpful , but the website-based process to register for online billing was very bad . quick service ... very accommodating .... always friendly and willing adviser was helpful and sensible my request was delt with very quickly . they did not solve the problem and now i have to call and go through the whole procedure yet again you asked ! no good experience insufficient depth of specialist knowledge haha because i was happy with the way the young lady gave me all the anawers i needed also help with navigating my online account .thank you friendly , prompt , efficient , polite service .thank you . xxx was very helpful and understanding abysmal service from staff who ( whilst terribly polite ) are clearly not adequately trained and manifestly ill equipped .over the past eight months you have consistently accepted that you have as a company made many errors in respect of my account but have also consistently failed to remedy the situation .yesterday 's culmination whereby your staff claimed no knowledge of your `text payment ` scheme and also your misleading online billing was the final straw .your service levels are appalling and after many years with your company i shall be looking towards cancelling my contract and leaving xxx . this was a very confusing account where a payment had not been acknowledged , trying to explain the situation was very frustrating and confusing .both your telephone staff were very patient and professional both taking the time to txt me when the problem had been resolved .may i also add that the girl in your northallerton store - north yorkshire , england has been an absolute gem in her dealings of tracing the problem .thank them all for their help and patients . no i got a prompt solution to my query and they were really helpful the person i spoke was cheerful and courteous and although he could help me directly he made a suggestion which i could try . my phone is broken ! ! ! ! ! advisor was very helpful and understanding 5 the advisor did what she could to help but ultimately could n't solve my issue the girl was really helpful even telling us what to do |n the computer as we are useless she was really patient with us her name was charlette firstly it was nice to speak to someone that i could understand and that understood me which made it easier to explain my problem also she was very knoledgeable and sorted out my paper bill issue with out trying to give me daft reasons why it had happened thanks the advisors i spoke to were very friendly and helpful and within a few minutes sorted the problem i had . no 10 every thing i asked about was sorted in a nice polite manor xxx can never deal with an enquiry .always get promised results and nothing comes of it .why do you have any customers ?we must all be stupid the lady listened and answered my query to my satisfaction .she was relevant , polite and precise .xxx needs more people like her .please note that this rating is only related to the call that i made on 10jan .best regards , s. k. chege your email system was not working and your advisor said there was no alternative ! for my bill why did you send me a queation at 0100 and wake me up ?i was tgrhying to find out call cbharges and although he was very nice and helpful it took ages for him to find the info and it is still not clear to me . good all round a1 thanks good service . use are a complete joke you dont carry the galaxy note ! because the advisor went out of way to help .he did his job extremely good and iam very happy .thanks again to him . about my direct debit n up grading my phone . 0 i never got the tezt with the setting to fix the internet on my phone .instead my internet doent work at all now .thelady was nice but i needed my internet and she made it worse professionalism of the technician . the person who dealt with my enquiry was very helpful and efficient they answered all my quiries where polite did what i asked 9 very satisfied . although initial advisor initially stated unable to help solution was found with customer service advisor i never got sent my internet connections why should i have 2 call 4 comp wld like if u phoned me . i would recomend to a freind because i have been with you 4 years .i dont like the fact that i had t email to cancel the other contract i did not ask 4 and have been billed 4 and will b billed again because i need 2 give 30 days notice .the adviser was ok at times it seemed as he wasnt intrested the service provided was of a high standard .all questions raised has been answered in a clear manner and did not take a lot of time .kind regards no problem with the person i spoke to , just ongoing problem with the lack of communication on this account from bt in general wrong charges **** service , it took ages . the member of staff i talked to was very good , knowledgeable , customer friendly .also , xxx were able to give me a good offer . well after being apologised to by an operator after i was verbally abused by yor tech guys you were helpful i feel like this because when i call i get a different member each time and also being told different things each time i call .i am now being told if i do n't pay e267.00 by next month my phone will be cut off .am not very happy with the service i am getting ten very pleased with service rang up to lower my contract which i thought would be difficult but had no problem at all the guy was very friendly and so helpful the adviser was really helpful 0 very unhappy with the customer service excellent service all round i 'm unimpressed with xxx 's service to me overall .the advisor did not listen fully to what i was asking , thus giving me answers that i had already herd before and was given standard answers and apologies , not sorting the problems that i have been experiencing with xxx the past 9months .very very dissatisfied customer . the lady i spoke to could n't have help more .very patient and efficient .best customer service i have received from xxx in 17 years . he understood the billing errors and said they would be resolved .of course , this was my 2nd call to xxx on this so it should n't have got to this stage the guy was helpfull but xxx were not offering the iphone 4s at a good enough discount at the minuite excellent , prompt service and the query was handled with lot of patience . excellent service first call around 4.30pm jordan understood the problem and handled call very well .second call around 5.30pm robin again was helpful . i found the staff member friendly and he answered all my questions . u levied charges on my acc and couldnt explain y ! because the first operative we spoke to managed to reassign a colleagues number to my old blackbrry sim.this meant i could use the new iphone to make calls but incoming calls were going to the old phone .after hours of messing around we realised what had happened when the other colleague who was off sick , phoned from a land line to say his phone was not working no waiting time .quick and accurate answers . advisor listened and was very polite .he also correctly diagnosed the problem . xxx is the best would you phone me yes had too call you 3 times too get access to my online account 1st 2 phone calls no help at all 3rd call she sorted it out in minutes then i order new phone you say it .sin stock i buy it the you text me it .sout of stock but you still charge me 45 pound for the inconvenience the operator that dealt with my call was very friendly with me and did their best in helping me with my situation it is 2.00 am in the morning no! ! i rang you 3 times and got the phone put down on me no your adviser was excellent .the service itself not so good the reasons for my ratings is because am sick and tired of having to call up because there 's always some problem .unfortunately i have 3 contracts with xxx and i feel as though i have made a mistake taking contracts from the company . very good service overall total disorganisation in xxx . despite a few connection issues , your agent was very friendly and knowledgeable , and fixed my problem quickly . well i have been with voderfone along time and when we go to the shop for information people are ever so kind so im very satisfied with this brilliant service very professional always quickly helpful and polite matter still not resolved after second phone call .lots of waiting on hold so call took long time .advisor kept me informed about what to expect . polite , helpful , understanding listen to my last call that should explaine my ans excellent help applies got the scale the wrong way round the operator was efficient and pointed out where i could save on my bill you 're sh ite :-) bit lengthy for text .if someone would like to ring me i 'd be happy to explain . you 've always been very helpful !your promise to pay option is a lifesaver thank you ! xxx is very poor and always let 's me down but the staff are nice and try to help but normal ca n't do anything to help really disappointed you could n't help more i 've been a xxx customer for years i would recommend someone as feel calls are answered quickly . i feel that the advisor helped with two our queries but through i fault if hers unable to help with third which was i am unable to access my account online this was because your system was down .if someone could pass this on and contact me to help in this matter .finally the advisor helped as much as she could pleased with her help very quickly answered and very helpful . very gud .just lost 1 point 4 talkin over me several times but this cud b cos i wos hands free i wasnt happy that i can no longer upgrade my phone in july n that i now have to wait till october how about u stop texting me in the middle of the night cos it 's the 3rd time you 've woke me up ! cos of the service and dealing with my query i was satisfied with the result of the call the service you get from xxx is not as good as it used to be and got dearer ongoing problem i will know if advisor is right whe my direct debit is presented . girl was polite and helpfull .she knew what she was doing and my query was sorted with ease pleased with service excellent service as always . 10 phone was put down on us twice as you could not deal with the problem 2am in the evening , leave me alone , you anoying c.... ! ! ! ! ! ! ! ! ! i would not recommened xxx after the scam they tried to pull !but the adviser i spoke to was very helpful and perfetional ! rapid answer and fix to a simple question . very helpful and ea agent was polite and knew what i wanted and had the answers and i could understand her very pleased with the help as should reduce my bill but still help me maximise potential of my phone . your all good at your job that why i am staying with u keep up the good work : ) you asked because the man i spoke to was very helpful and answered my question fully and was very pleasant because the operator was very helpful and gave me the best advise he could .also gave me a few options on how to deal with the issue no... tht takes too long lol efficient n courteos always been good service . i was helped by a helpful man calked ferris .he was efficient and sorted out a problem that xxx had failed to sort in november .thanks response was helpful but could n't be dealt with on phone lionel handled a complicated query well and very politely .explaining things clearly and making sure i understood . the reasons for my ratings are that the assistant was very helpful and quick with my enquiry because the person was really helpful and polite and i got my issue resolved successfully . i 'm not waiting another 3 hours for the next question lol because xxx give always a fantastic service .well done i contacted you about the following : it all began when the actual user of the phone number 07789 928166 on my account had a small technical problem .this was quickly resolved by the second customer rep he contacted ( a woman ) .however the first rep he contacted ( a man ) was extremely unhelpful - almost abusive - when establishing his bona fides .the user of number 166 rang me very distressed saying he was going to make a complaint .the reason i gave a 9 was because , although i was treated courteously and helpfully when i rang to see if i needed to clarify the situation , i found there was no record of what had occured against phone number ...166 , which i had expected . overall i am satisfied with the service xxx supply . problem wid internet was willing to help amazing response and problem solving very happy my query was sorted out in one call and on this occasion i got through pretty quickly thanks the call handler understood the problem and took ownership immediately , hence the two 10 scores .the 6 is because it was n't possible to fully resolve at that time , although the reason was fully explained to me and i understand that reason , it was disappointing that previous handlers had n't resolved things in december when first raised . happy with the service helpfull as i was dealt with quickly & got everything i needed sorted a very good service hard 2 talk 2 and understand i av other mobile companys wanting my business i av bin with xxx 4 quite sum time but prob lukin around now problem seems to be resolved my query was dealt with efficiently and professionally the person i dealt with was very polite i like xxx advisor was very helpful but it was very cumbersome to get proof of purchase same as previous text , felt advisor on fone did n't want to or didnt fully understand my enquiry i asked about my phone upgrade and the adviser just showed me exactly what was on the website which i could have done myself from home/work my problem was related to internet access on my phone and will have to wait for 3 to 5 working days to find out if it is fixed more than satisfied with xxx . i was please how he explain things 2 me so thats y i give 10 could not block my ex number from my phone your people did not know what they were doing managed my request first time without having to speak with multiple people/departments .person i spoke to was polite , helpful and 'got-it ' .well done no everything was sorted no fuss and hassle . thanks .finally , please could you tell us the reasons for your ratings ?becoz that the way she spek 2 you and she undstood evrythaing that u sy 2 her well dan 1 . i 've been with xxxphone since i first got a mobile 2. it was explained to me in a way i could understand 3. the lady who handled my query was pleasant too talk to satisfied the adviser was very friendly and helpful .unfortunately the accessories i was promised were not in stock and have been on back order. .these accessories should be readily available to such a new product . adviser was very helpful mandy was polite and helpful .the issue is not yet resolved .it took a while to identify the faulty cell but i am confident that we wil get service soon . ive been with xxxphone for 20 years .always great customer care . because i have been member for too long and every time i rang i had to go through same talk and they put me through wrong dept everytime rang about a problem which was solved instantly ! the person i spoke to on my last call i got disconnected , also my problems have taken such a long time to fix other phone companies in comparison hve been much better ! i 'm very dissapointed with xxx and have been miss sold a package .on learning this i called today and although helpful and polite no resolution was found . so helpful staff always friendly and efficient when i call smooth execution - clearly explained - delivered !thanks for a great service . was sarisfied just very disappointed .felt like he could not be bothered 10 i have been with you 16 yrs 2 yrs ago i had a new contract with u , i then found out i was on a buisness contract with u even thought i have never had a business !my name was changed 2 anonamous smith and have a date of birth being the 11-1 -10 i have been in 2 your shop in newmarket many times 2 sort this out my name is now ok but that it .i cannot veiw my acont on line as it is a business 1 i have had enough amd will b leaving u asap thank u. polite and helpful xxx are useless being put on hold for 15 minutes at least before i hung up .signal is poor , dodgy equipment , phones etc. . need i go on ! ! ! ! !i will be leaving when contract expires ! ! ! ! 5 they were so rude ,nt competent ,they held me 4 more than an hour and the answer i? ? ? ? ?s? ? ? ? not satisfying . pleased with service but very very unhappy at text at 02:10 in the morning . i 'm paying for net i ca n't use ... i 've rung over and over and nothing gets resolved .however .i actually spoke to someone helpful this time who understood where i was coming from just got a 0 on all questions for texting at 2am :( the adviser was rude , he did not listen and during this phone call my authorisation to talk about the account was mysteriously deleted .this person should not be allowed anywhere near a customer . very polite attentive and prompt would have been 10 but the cause of my call was you sent me an alert txt that it turns out did not require any attention from me .so i spent 10 mins or so in your menu system and queue unnecessarily . i changed my phone and it was set up in the shop .i could n't access my on line account .my bill has gone through the roof , i disabled my phone but still was charged for roaming the next month .the agent was dificult to understand .hopefully she has removed this facility . the caller at the other end hung up issue was fixed by competent operator very good service , but it took a long while to get through to an adviser . prompt response advisors very friendly and dealt effectively because whenever i have ever had a problem whether it 's with bills or other problems xxx have always bent over backwards to help and always found a solution . did not help me at all with the problem and i was promised for a call back they never called .in the morning i am going to call them for the poor service and i am going to leave xxx . you were meant to send ne an upgraded phone .we were given a delivery time .no one knew why it had n't arrived and all you hit me with was process and procedures .no one could tell me what happened or when i would get the phone .appalling customer service ! excellent service . easy to upgrade , everything explained ... will defo use again !fab service i 'm with xxx and feel i got ripped off with my contract happy with service the reason is that itsbthe first time in a long time i got everything sorted and spoke to an english person that new what they were doing polite , clear service .answered all questions .i needed to know answers to the issue is n't solved very good customer service , friendly helpful advice good nothing but trouble ever since i started this contract i have had nothin but problems with this network from mid september .been to the local store who updated the phone and reset it .still have had problems , i then call xxx and in november i got informed that the so call 3g in area has gone done .pass month i have had problems with makin , receiving calls and textes .i call again they say another network signal has gone down as well as the 3g and we r now on jan and still not fixed the problem .i 'm cancelling my contact as u ca n't give me the service i am payin for and going back to o2 where over pass 15 years i have had no problem . because the problems i rang about where not sorted out and i have been away from home with no access to emails or data access which is a major inconvenience to me - when i was with bt mobile i never had these problems .i am very unhappy with the service i have received from xxx whilst being away from home when i need a quick and speedy response more than normal . i was on the phone for nearly 30 mins to activate a sim !should be more streamlined , 30 mins is a long time when you have kids to deal with at the same time expensive poor quality phone line difficult to hear conversation poor accent on phone man the query has not been resolved yet .i am still waiting i was satisfied with customer service . not resolved .did n't come back .advisor pleasant and helpful though . excellent service from xxx advisor ,very helpful . although advisor was friendly and helpful , prob still not sorted , ie no internet access on phone since 16 dec they did n't seem bothered that i said i would be leaving xxx good service all round staff were rude all 3 were telling me different things hardly helpfull at all because my satisfied it took me an hour and a half to get through to an advisor last night .a total disgrace .my family time is so precious to me and you ca n't get that back .luckily when i did get through she was very helpful , friendly and professional .if she had n't been the ratings would have been much lower and i would have been making a formal complaint . i have received good service all round .the staff in irvine and paisley stores are always helpful and good customer service on phone too .thanks .;-) very helpful guy i had to wait too long .your website is terrible and impossible to understand .one of my contracts has been changed to a worse one with no explanation .i still have to call again to resolve the issues .the two people i spoke to , however , were helpful and gave me what information they could . cos we were satisfied speak to the customer services adviser i spoke to an hour ago . excellent service good efficient service , with the right outcome txt me at 2am again and i 'll give you more than reasons . i thought u have been brilliant .helpfuland friendly **** the agent i spoke to was very patient and informative . my fault has not been dealt with your ` customer advisor ` was in interested , unable to help and using a line such as ` with all due respect madam ` when at no point had i been rude , merely seeking advice , he clearly had no respect whatsoever for me ! !i am unable to cancel online a line that was reportedly cancelled whilst i took out a new contract last march , as advised by your `gentlemen ` answering my call and he was reportedly unable to cancel the contract either ... rather convenient that xxx ! !i shall be advising of cancellation of contract by post today and this will be the last time i use your ` service ` again ... clearly i 've been a customer too long and no longer valued , merely a tool to be ripped off ! ! i had to phone twice to get the correct outcome and even then despite my telling the adviser that i would not be able to use my new temporary password within one hour they still sent me a password which expired before u could login to use it .complete waste of time . they delt with my problem straight away so i 'm pleased polite , efficient and really good advice i think i am a loyal valued customer but do n't feel my price plan represents this .i was told that i would only receive offers when i take up a new contract offer .majority of encounters i 've experienced with xxx have been handled less than satisfactory and i 've found the staff to be very rude and unwilling to help or accept responsibility for my queries .i will not on any occasion recommend xxx or renew my contract . did what was asked advisor was very helpful .but got to ring bk to sort problem out .advisor was great though efficient consultant i spoke to because the service was good and fast . i have never had any problems with regard to my account .xxx do what i need doing and i feel that 's how it should work .the operator i dealt with earlier was clear of voice , able and friendly .i ca n't ask for more than that . because i 'm satisfied called to have tariff 's checked .advisor was very knowledgeable and helpful .an absolute pleasure to deal with . just good service , very helpful although it is still unknown why i received the invoice , the assistant was extremely helpful and understanding . asked about turning on bt open zone as was directed to the bt openonw website which is not clear .also xxx website has been in active for 5 days which is a real inconvenience and the only answer i got was that the script is being rewritten . ur crapw she was simply excellent no response the call handler took a very long time 'understanding ' the problem , despite an explanation from me , pin pointing the issue ( ie .upgrade iphone lost in local depot and needs chasing ) .kept me on hold for long periods whilst 'trying to work out what was wrong ' and coming back with incorrect solutions , (eg .an order for an upgrade was never placed ) wrong !the order has been lost in the local depot .the handler ended by suggesting that i call dpd myself , no telephone number provided .to chase my own parcel , which has now been delayed by 1 month .no efforts to chase this and come back to me which the reason i made the phone call .xxx have sent an item which has not been delivered .i would expect them to chase it up , apologise and sort out the problem .what a huge waste of time ! ! ! feel free to playback the conversation , i do n't become rude or lose my patience , but the handler i feel comes across as slow , sloppy and completely disinterested .thanks for this opportunity to feedback . my problem was solved and the person i spoke to was friendly . kept on hold realy helpful person .efficient .knew the information i was asking 4 and was able 2 explain in a way i could inderstand the adviser was very nice staff member failed to listed to the problem , had a standard response without understanding the response and then deleted my account and too me to reset it back up in 24 hours .seriously poor support and poor communications .an unhappy client ! ! ! because your website is **** and has always been a nightmare to navigate .the advice slip with my new iphone suggested that transferring my contacts would be easy but it was n't and the lady on the phone was unable to help .however she was very friendly .i only stay with xxx because your coverage is so good . operator very knowledgable , dealt with problem efficiently effectively .dealt with a couple of people from xxxphone recently who were not of same standard knowledge wise nor as professional .he was superb . you have ,nt sorted my queri out so how can i make any comment so how can i make any ratings could you call me when you are in your opening hours ,please. i understand full well that departments close at specific times , but calls should be directed to an all purpose department so that it can be dealt with .as it was left last night i needed to unlock the sin as i have just upgraded my phone , i was told i would have to wait until tomorrow .meaning my phone that i 'm paying for does nothing .cheers it has taken a week so far with my query with no action taken .i am very dissatisfied ! ! ! ! ! 5 what the ' 0' rating is because everytime i hang up i feel the problem has not been solved , some of your staff are rude , i get told one thing by one of your staff and something else by another !+ i 've been waiting 4 days now for a call back to speak to a manager !after bein told is a max of 72 hours ! ! ! very very dissatisfied ! ! my rating is based on all xxx customer care staff .i have been struggling for over 1 year to bring an end added data which results to ongoing extra charges on my account .trying to explain this to customer care is draining .i will not nor would not recommend xxx to friends or family . how i feel 0 disappointed with xxxphone sales team not giving me information about how my bill would be pro-rata when i upgraded and then took an extra line as well .call to enquiry team ( alex ? ) was handled efficiently , politely , sympathetically and problem was successfully resolved . i rang up due to my price plan was wrong on all 3 of my phones , apparently there was no one there till the next morning . phone stolen , called to report .recieved great service very very poor customer services i phoned last night at around 7.45 to report one of the phones on my account as lost i got cut off from the lady after holding for around 10 mind so rang straight back i was then on hold for approx 35 mins and was then told due to an emergency my call could n't be answered and got cut off again ! !i then rung back again and got the out if hours team who were then finally able to put a block on the phone ! ! helpful adviser , but issue still not resolved . guy very helpful and listened to what i said , would love to comment on the phone u sent me samsung s 2 that did not work ! i wonted parental gidence and you could not do it i did n't even speak to anyone and then you restricted my internet settings without notice ! ! ! ! ! ! ! ! ! ! no complaints good service happy of your service as a xxx account management csr until very recently ( last three months ) , and having worked until 9 pm until the end , i was rather annoyed to be told that you close at 8 , and have done for at least 12 months .if that 's the case , maybe you 'd like to tell me who i was working for after 8 pm ? ? ? i want to top my dungle for my computer up as the icon on the computer has dissapeared i struggle to register on my computer to top up i have got a freedom pack on my mobile and can not dial 191* from it i have to pay exstra i have got no landline to phone xxxphone to help you still and after one week have n't given me what i asked for.. ! incorrect billing and your departments close too early and your advisors in egypt dont have a clue how to deal with all the enquiries .expected a more reliable service from xxx but contracting work to egypt was a bad idea. . its becoming like 3network who use indian call centres to save money and make more prophet but with the poorest customer care service . both calls were dealt with in a swift and professional manner .no lengthy hold time . automated services ok but no replacement for personal service because it was a very poor service .lots of conflicting conversations with operators and a very poor delivery service by dpd. phoned the helpline after closing time , the adviser told me when to phone back punctual answering phones , answered the query swifty .staff very polite . cn u go away m in a lesson no i did not call an advisor got no credit that is why i am asking help from you and i do not like this service the company has not refunded the money i am really angry and cross at this company and i had told my friends to change to this company .i have got three phones and all of them are on this network so i might leave this network . polite good service good helpful service i have been satisfied .by the way that 's your fourth question . the adviser was very good but your online website for placing an order is n't .i kept receiving emails saying that my order was canceled and that i have to replace another .so i am not sure how many phones i will be receiving in the coming days ?i have told by the adviser that i will be receiving my phone today but i 've already received one yesterday with a non activated sim card .so i am expecting to receive another one today ! ! ! poor servive and constant trouble with your network no no well , half-way through the call , the line is disconnected , so he has n't dealt with my query at all ...seeing as he did n't even bother to call back .i tried to , but it did n't allow me .secondly , as usual , after my payment , xxx reactivates my service , but without blackberry , email or internet .please could you remove the bar on those now .i was not told that int 'l calls were 1 pound / minute and after seeing my bill i was horrified .i also had to wait 20 minutes on the phone , calling customer service , at the xxx store , because i was told the employees at the store could n't help me with my query .i would like to easily access my past bills online !see where my money is going , xxx needs to update its website to make that not 'website is unavailable ' . every time i have had reason to ring xxxphone for advice etc the response has always been helpful and pleasant . im just happy with the deals i get and customer service is good service was good from xxx out of working hours very polite , very helpful and no time spent `on hold ` .very genuine unlike other helplines . adviser v helpful but unfortunately i phoned after 8 pm when 'office ' closed quick clear and concise i though u wanted a scorin of my overall experience with xxx at the start which is y i gave the lowest score .but then realised that it was bout adgent last nite n he wa7 so helpful i like xxx but think they charge too much for phone calls and texts .i always get charged extra for my contract and do n't know why . the adviser was very helpful and very nice to talk to . cause i never got my money back yesterday after being told o would i had to call 3 times to fix 1 issue and each time i was given a diff reason as to why my dongle wasnt working . its **** do n't get it never it changers you 1 pound every minute and it **** ! ! ! ! very helpful responsive service the problem has not been resolved polite efficient service sorted my problem very quickly very helpful and understood my customer needs .thank you 10 out 10 my faulty iphone4 was replaced in nov/dec the replacement iphone is faulty .it took a lot of energy to convince your staff that it was still under warranty .but they were polite and helpful in the end .i received a text confirming delivery tomorrow thurs .i then received another text cancelling the delivery .i have received a subsequent text confirming delivery again .but not indicating when. i canceled business meetings to stay at home for thursday .this is a business phone .i need reliability .repaired replacement phones which are faulty are no good to me .this does not encourage coustomer loyalty .i have been with xxx for twenty years .?ian stewart07775870303 service both times i rang was excellent had no hassle they sorted out the problem right away could n't get thru to the right person b4 8am .left on hold 4 ages and just took long to get an answer .lady was polite and apologies lots which was good customer service . because we rang to sort out my phone and normally we wait like ten minutes when were on hol the adviser knew his stuff .he normally worked with the fraud department and was able to give me a detailed response . i almost left xxx due to lack of empathy from advisor n2 .being with with xxx for 14 yrs , had no intention to leave but again lack of helpfulness made me contact o2 . 0 excellent service have been let down by xxx , having been told by you my order was on its way .i received 2 texts saying there was a delay and then the reps i spoke to on the phone , the 2 times i chased today , could n't do anything to help me and told me my order could n't be cancelled either and that i would just have to wait ! very poor service .i should not be dictated to by xxx , when you ca n't even tell me when my knew phone will be back in stock (yesterday , you told me it was in stock ) .my husband took a day off to wait in for it today .i would like to know when it will be delivered and i would prefer free delivery now , for this inconvenience . i fell in love with her was frustrated when phone stopped even though i had tried to prevent it three times ; with sending direct debit form and giving my dets twice furthermore .anyway the advisor today quickly and efficiently resolved it for me .thank you . 1 st class service overall very quick service , polite and definetly recommend xxx to a friend .i hope this service will carry on till i 'm on xxx .thanks please ask your operators thank you . i gave an 8 because the network coverage where i live is a bit lazy .i gave a 10 for the other questions as the member of your team dealing with me was polite and knowlegable . they are helpful and accomodating ... because it was sorted out very fast and my phone was back on in 5mins excellent response .first class service i was impressed with the adviser , but my satisfaction will depend on whether or not the fault with the phone is fixed .i do not believe it is a software issue and will be unhappy if the `fix ` is to factory reset the phone rather than investigate the problem . i 'm happy with xxxphone first operative was not helpful last 2 were excellent...on phone for 24 mins because 1st guy was n't doing his job ... great lady i spoke to on the phone , she was very helpful , knew what she was talking about and rang he to make sure it work great customer care , 100 % 10 advisers just not doing what they tell you they are going to do . .... having to repeat the story again and again because no notes on system from last call etc. ... same old thing from customer services at xxx . very good one on one skills . 10 good service but unable to give reqested info helpful and knew what he was talking about the advisor i spoke to was really helpful he knew his stuff built and maintained rapport with me kept me informed of what he was doing and what was going to happen next .he was more than happy to help with all my questions and answered the all .overall he was a fantastic advisor . the issue i had was the fault of the store , not carrying out instructions that i had expressly asked to be carried out so that i would n't have the inconvenience of dealing with it as i have .the phone advisor while not offering anything to compensate me initially , did appease me quite quickly in the end , providing i do get the refund offered to me in finality . i am not happy with having to pay an early upgrade fee considering i thought i signed up for an 18 month contract and for the length of time i have been with yourselves !i do not see any benefits with staying with you as a company when i can get a cheaper tariff on another mobile network . because we had bad customer service previously with xxx but today ' service was great !thanks good service polite and helpful everything i asked was answered politely and clearly the woman who spoke to me this morning was lovely .very helpful , was able to answer all my questions and just generally very pleasant to deal with . good sevice but a bit rude the gentleman was very helpful and he went above and beyond my expectations by waiting whilst i logged onto the website to ensure the info he had given me had worked .overall very impressed . the person i spoke was good , but xxx can not solve my problem . i think customer service is spot on never a problem always willing to help very polite i have never had a problem all my questions were answered to my satisfaction n the person explaining showed a willingness to listen and help me the lady that dealt with my enquiries and my payment was curtious and helpful but the lower rating was because there never has been a clear understanding as to how you reach the amounts i have to pay , i still totally disagree with the amount i owe but hey ho no amount of complaining or disgreement from my side makes a difference .i feel as a very good and loyal customer i would be dealt with much better yes of course .... i was cut off half way through my query , the agent did not call me back , i felt he took too long to answer my questions , and did not do anything to resolve any of my queries . the guy sorted the problem just fine , but i should n't have had to phone because it should have been right in the first place ! ! cause my issue still has n't been solved because xxx is the best you did not answer my question and explain your incorrect charges ? helpful call centre operator who done all she could to get to the bottom of the problems . good service good quick friendly effective service operator quite brusk . the man was great , my query was not resolved on the call and i had to wait a long time i had a problem with my blackberry and was offered no technical help at all , except for being told to visit the blackberry website .i sorted the problem myself by removing the battery and sim card and restarting it .i have much better technical assistance in the past so was very disappointed .i will be changing providers next month . rating of 1 was no one could give me answer as to when i would expect the delivery of my phone i ordered over a month ago no he was polite and clear with his explanatiom and did not try sell me something u asked i 've been trying to move my number from an old sim to a micro sim .i 'd been led to believe by xxx that it would take 1 to 2 hours .call this morning indicated up to 48 hrs .now at 27 hours .expecting to have to call again tomorrow when the number still has n't moved . the customer service told me there was no issue with network but in store confirmed there was in my postcode , communication is shocking . i found the gentlman unhelpful and the fact that i couldnt upgrade over the phone as i always do till the 26th stupid .idont have time to go to a store and i dont want to upgrade online . totally unsatisfied that even considering the length of time we have been with you and the amount of issues we have had with reconditioned iphones you were not able to come to a satisfactory solution .so when my contract ends it will not be renewed . my rating has no bearing on the operative i spoke to this morning as he actually did his job properly and looked into my original query instead of robbing me off like the one i spoke to last week .xxx is not consistant .i can call and have my issue dealt with efficiently and correctly or if i call and happen to get through to one of your numbnuts , i will be put on hold while they do bugger all and come back saying 'give it a few more days and all will be sorted .lies basically . i think they are fair no call back , no person could deal with my issue and none of the staff seemed to care .absolutely atrocious customer service ! i phoned xxx twice today to get technical advice with my new blackberry .the 1st person was very helpful but the 2nd said phone blackberry and would n't help good knowledgeable service from helpful staff just good service and nice people :-) time taken to get an exchange phone for the second time ridiculous .spent last two days trying to get this accomplished . i neaded to speak to collections ,and no 1 would put me through , i made 2 calls and spent an hr on the phone to resolve my prob ,and nichola sorted it and was very pleased . v happy wit the serv and the person i spoke to woz v helpful and understood me xx my issues have still not been resolved excellent service all the time ! ! you cankt great customer service friendly n pleasant agent i am perfectly happy with your service !however , my email to the contact us was not replied ! ! ! advisor was exceptionally courteous and explained the process accurately .i wonder whether she was actually the manager/supervisor who happened to answer the phone . found angela very helpful and sorted ov proble m quickly 10 i was very satisfied with the advisor i spoke to as she was very helpful .thankyou good service because i 'm amazing and your amazing the call was felt with as i expected it to be . seemed to take ages .same problem keeps happening and both problems were n't actually resolved . hi my name is rob , have bought a new phone and changed to payg , i then topped up and bought a freedom pack but every time i try to make a call i get told i have no credit and need to top up but then tells me that i have to much credit , this has not been resolved and still can not use my phone thats why im using this one so thats why the low score could text more but am getting bored now ! 8 have very few issues with xxx in the last ten years or so an would be happy too recommend the service . line got cut off and he never rang back and delivery of phone and resolution a shambles answered my question quick thanks it 's for a good service ? ? not sure matter has been resolved . can an experienced senior person who actually gives a toss about the customers feedback have the courtesy to phone me i 'll tell them .....provided they action what they say they 'll do and do n't have a surly , know all attitude and dont make any more mistakes !most importantly , make sure they can tell me why personal details about my order also ended up going thro to another mobile number as well as mine ! ! ! ? ? ? ?not impressed at all !let me know who and when somebody will call and i 'll make sure i 'm available to take it ! very good service happy with the outcome and friendly staff a simple request dealt with smoothly service is terrible ! i sent a lot of emails asking for proof of purchase twice told no white iphone was sent for my number , then sent the wrong imei .i sent them the imei and called to find the order date .adviser was not helpful .she did not understand me and said to send email .advised done that and was just looking for the order date so i could email again so that i would get the correct info because the reason i rang for still is n't resolved the internet still is n't working even though i have 3g coverage and i use my internet frequently as you can see from my past phone bills the advisor was brilliant . the person i spoike to was so good - straight and efficient and very helpful .even though she could not resolve some of thge problems ( delivery times for example ) she really handled everything very well . all round good service .all questions answered in a polite and informative manner not happy with the service i am getting from xxx he was very helpful bit ticked off u have increased the price slightly and reduced the 1gb download to 750mb .service and help from ur sales and telephone team fab as always .keep up the good work .? quick and easy service and resolved problem i might leave xxx because of this matter treated poorly today use were very unhelpfull . i was happy with the way i was treated i was advised about my best options due to work commitments its difficut for me to visit a xxx store and customers services identfied that i had been a long term loyal xxx customer .i felt like i was being treated like a valued customer which ca n't be said for a lot of companies . i was happy that my problem was solved and the adviser was very friendly and helpful . because i have been let down by xxxs computer system but people i spoke to advised as much as they could n were nice to speak to . i have always been with xxx and have found staff generally most helpful the technician was very helpful and patient there r 3 of using xxxphone in the house n it took many calls from us b4 u have us the box n several calls 2 activate the box the team are friendly and helpful but i 'm still unable to send/receive mms but that possibly because i 'm not good with my mobile .it 's not their fault i keep messing it up . because you failed to do what you promised , not for the first time !i will have to waste my time again tomorrow chasing you up , needless to say i will be charged for resolving your incompetence !your feedback will be most welcome as always xxx give exemplary customer service ! great customer service and flexibility about bill payment . my query resolved right away .x x x yes always spot on , never have to complain thanx because xxx suck very helpful courteous and polite member of staff .gave needed info and more to ensure query resolved fully . the customer service i received was excellent i would have liked the choice of having paper billing first before direct debit friendly warm approach person to person , listening understanding offering useful info .hope there r no more ?s . thanx u asked - i needed to validate one of my email accts the contact is easy but your bylling system is higth when you come out england politefull and helpfull 10 out of 10 very friendly and helpful good service all round.thx always been a great company to deal with poor service the operator did not speak clearly too much background noise and when i was put through to a new team she told me to do exactly the opposite to what the first person told me not to do the guy i spoke to in the returns team was very polite & efficient culmination of poor customer experiences with xxx not really , they r what they are . helped me 2day but cut our phones off mon i feel my question was not really answered , but your adviser did say he did n't have the information . the lady bex was very helpful and resolved my queries.also ,it did n't took long to get connected unlike last time i was waiting for 10min was not of any real help 10 needed 3 phone calls to u to hopefully now b resolved i believed these were adequate for the call i have a problem on my bill i want recalculation on november and at the end of nov.266 pound refund shoul be made .i called and talked to vadifone 10 times may be more and still the refund has not been made .at the end of december i need the money to pay my dues so vadofone left me very bad situation efficient , caring + responsive .listened + was very polite . have always found call handlers very helpfull , sometimes can wait on hold far to long , but like the fact u do n't use overseas call centres i did n't give a full mark of 10 as i do find xxx expensive but reception etc is good .i 've been with xxx a while now , today i rang about my phone as not charging but its not to do with battery its to do with the part where you put charger in .i got told to go to xxx shop and if i 'm insured i should get iphone replaced , but surely on the phone must no i 'm insured as i rang them for starters the bloke at the end of the phone understood wot i was sayin ,also because i 'm out on the road throughout the day he was very quick to sort out my problem and not to much fussing about good service , quick check and i received the answer to the question . polite , understanding and more than helpful 10 yesi am busy , they quickly sorted my needseric he was helpful and pleasant satisfied efficient ,pleasant on the phone ,sorted it without any problems ,glad to be a xxx customer i got a better deal from xxx than any other deal on offer by your competitors .thank you xxx . as is poor treatment to a customer of 15 years ! the problem i rang about was resolved quickly .the operator was very helpful easy to get to right dept on phone , no offshore call centre language issues , easy to understand info given with no jargon and fast efficient service sending out and activating new phone the advisor was silent when she was dealing withy call and i was unsure if she was still on the line but my enquiry was dealt with well after 3 phone calls i finally got to speak to someone who knew what they were doin .very helpful .people before we 're useless . i work for you ! appropriate restolve to my issue i like the service , thank you . feel disapointed they could not help me more and they gave me different answers to same question happy nice friendly & helpful no fuss customer service staff were good .as usual didnt read small print well enough .i have 2 give u 30 days notice to end a contract which i signed 2 last 24months .sorry 24 months is 24months to me .but it will be cancelled soon . ferris who dealt with my query corrected two previous peoples errors .he was great help un support i was very happy with the advisor i spoke to .and was able to assist and advise all questions i asked . operator was polite , answered questions , however fix couldnt be inplemented immediately .still waiting . i almost never give a 10 and as the question could not be resolved and i have n't had a reply from the email i sent to vpsetc , the middle ' 5 ' speaks for itself ! poor customer service , lies and more lies ? ? because i was happy with both peoples manner and that problem will be resolved in 24 hours no love after almost 10 years as your costumer ,xxx provided me with exelent service .trully personal approch to the occasionally problems . i have used xxxphone for many yrs & have allways found them to very helpfull . if the guy does what he said he would do i will be very happy , but i have to wait and see so it would be best to wait 7 days and then i would like to talk to a customer service manager .thank you . the person was so helpful , friendly & kind very satisfifed costumer service telling lies the people i dealt with were polite , patient , listened well and were efficient and effective in resolving my queries . was n't able to put me through to the upgrade team which is who i need to speak with , simply because i was n't upgrading .i explained that i was ringing about an upgrade that i did i december .i even have the name of the person that i did the upgrade with.also would not credit my account with the cost of my insurance as discussed when upgrading and would not put me through to the person . i ca n't belive no one in customer service can give out an email address all i wanted was forward a phishing email i had received purporting to be from xxx i spend a lot of money with xxx , was thinking about moving my whole company over to xxx however my phone bill this month i am disgusted that there is now way to reduce it . amazing service , highly recommended to all customers .i will definitely recommended xxx to my friends and family . the last few months my experiances havent been gd so that automatically put dampers on my experiance !my problem hasnt been resolved the last 3 times ive tried 2 resolve it so whose 2 say this time it will ! !concidering i think my marks were more than fare ! 10 service very good .unable though to help with setting up of email account , advice did n't work .overall though other aspects of my contract very helpful . because i still cant fix all the issues ! upgrade message date was next sat but that was wrong and will struggle 2 upgrade on line as email down .thought as long term costumer that another option would be availale .willhave 2 ask neighbour 2 help with his email address . really pleased with the resolution of my conversation with yr representative - simple because the advisor was english and understood everything i was saying and sorted my query out quickly and efficiently . no attitude problem with staff my questions were answered relatively easily !thank you ! operator was able to solve my problem with the minimum of fuss and didnt spend ages asking me questions through no fault of my own i have received 2 faulty phones the 2nd one has n't lasted 3 weeks yet and i 'm supposed to use it for 2 years !i have wasted so much time that i do n't have trying to get this sorted .several phone calls and a 26 mile trip to a xxx shop yesterday to be told a quick phone call to you would sort it. i thought ringing you today would be fine , a quick talk and and new phone exchange arranged but no .it took 3 phone calls to you this morning , i had to explain my problem 3 different times , it took up well over an hour of my time and the result is that i have to be without my phone for the next 7 to 10 days while you see if it can be mended !if you manage to fix it , will it go wrong again ?the people i spoke to were polite and helpful but your system is wrong , to only allow one exchange of phone is a rubbish policy , it 's not my fault they do n't work properly .i was told by xxx that there had been a batch of faulty htc phones so did n't think an exchange was too much to expect !i 've been with xxx for many years now and thought i 'd be treated better .i just hope the rather old phone i am coping with at the minute holds out for the next 10 days or i 'll be phoneless . i 've had an on going problem with signal and its yet to be resolved and is very anoying . mid conversation they hung up on me i have had many problems with my billing over the last year but every time i call to resolve the issue , i am dealt with in a very friendly , professional , courteous and helpful manner .i feel that your agents genuinely care and there is no other company i would say that about . the person who i spoke ( dan ) was very polite and helpful , i certainly thank him for his customer service rather than anyone else i spoke to so far i was happy with the service 2day the lady i spoke to was very understanding and helpful the customer service team are always friendly , helpful and can sort queries out quickly and efficiently . the problem was solved quickly and efficiently . 1 .i would not reccomend xxxphone as i believe i was treated unfairly by a member of staff from the costomer service departement .secondly my query was solved to a certain extent but not to an extent in which i believe was fully solved to a respectable standard .as a xxxphone costomer i feel greatly let down as i expect service standards to be at a maximum when dealing with costomers . great customer service very helpful and i feel valued as a regular customer because i think xxx got the worlds best customers services .... you 're the ,only mobile phone copany i'be used and been with you since 1995 .set up xxx with all my 3 children and partners .have 3 business phones sure signal and data packages with you .you always give good service ,signal and on occasions when had an issue ,always resolved quickly by post ,as nearest store is 60mile round trip .that would be my only request ..a nearer store i got all the info i needed and i 'm very happy with service . staff on phone did what they could but call transfers failed in addition support for device was not helpful not were staff at samsung though all staff were keen to help a big disappointment xxx traet me as a vip customer , i 'm loyal to xxx because they are loyal to me good service very pleased with what he said and the way he came over with the questions the lady helped me with all my questions +hopefully has solved them 0 for constantly getting things wrong on your end 5 for half sorting sorting things out and 8 cause the chap who i spoke to explained things well the overall experience was vrry good and my enquiry ead resolved . i did n't receive a call back as promised . call back procedure worked .staff polite and helpful . fed up of issues with dongle and everytime i call different excuses ......have lost all faith in xxx adviser good but offer of upgrade not competitive and did n't offer alternative . professional - fast - friendly service service was acceptable 10 was told to go on website n email however that option was unavailable so still no further on 10 because the person i spoke to completed the task i asked to be done . because the guy was very helpful xxx advisors always provide a excellent service and are polite and helpful is was well looked after from start to finish i spoke to a chap called ferris , and i was very impressed with the way he dealt with my issue .10/10 ferris ! ! ! 30 minutes explaining a broken phone then got cut off tried again phoned diconnections spoke to chantelle who is now trying to remedy the issue not a happy business customer ! excellent service second hand unit sent to replace my faulty phone ! ! ! ! ! 10 reasons for my ratins are xxx is very humble , cooperative and helpful your automated service does not recognize speech great service lol because you have had my phone now since 10th december and no one .an tell me were it is or when i 'm going to get it back this is the worse customer service i 've ever had and iam currently talking to trading standards about this matter the chap was very , very helpful .knew what he was doing .he was brilliant .i am harsh as well .not know for giving praise when its not due .tell him thanks from me .regards clive i am not happy with your servis prices are too high .internetslow sometimes not working at all .reception poor at some places .iexpected more for the money i pay .sorry the guy was very good but the answer ie the cost of using the phone in india was too expensive .i will buy a local sim too many levels too many people and no outcome yet because the issues were sorted immediately and the person was friendly and helpful i have been with xxx for many years and never had any problems with them . the bill i incurred should not have been raised and when i called to discuss it i had to speak to 3 people before it could be sorted stating the same info over and over it was your error and i should have had to speak to 3 members of staff , the email confirmation i received and have received in the past are very unprofessional very polite & helpful staff .managed to resolve problem quickly & efficiently my issues were dealt with quickly and efficiently you can call me to discuss . good service they are honest service has been very poor .i received no email or notification when your server was down and left me without a phone for weeks .now i 've waited . 2 months to get to my upgrade phone date and now you say i ca n't upgrade for few more months .i have spent a lot of money with you and when i want something back you make life **** and are full of excuses and tell me i can end my contract for 180pounds .soon as my contract is over i will go else where !very unhappy ! ! ! ! incompetence very polite efficient and fast service q1 was an 8 due to signal in my area is not great q2 the 5 was not the operators fault but 3 months i have had direct debits not going out and paying by card is very annoying q3 was a 10 as the operator was not pushy but very advising and understanding - unlike a few others who have been at least a 5 to b fair for the last three weeks i had problem with my phone , but by contacting xxx team all problems resolved and i got very good service . your email service as a point of contact is down so i had to resort to conversation over the phone .when the phone was answered there were just office bag round voices with no greetings i had to make sure i was connected to xxx ? ? ? because its all take take and you never give your customers anything back was not happy with the amout of people i was passd around and the amout of time i spent on hold .i ended up ending my call well i was on hold i ask for a new phone and to see if you could do a deal it was a no i got good service i was very satisfied because u asked me 10 she was very helpful , polite and professional my reason bein that xxx has been my most expensive network on a contract phone paid too much and received a refund . very good service just good clear advice thats all people want and thats what i got i feel i have been cheated and led in the wrong direction by crafty sales tequniques which your rep on the phone agrees with but can not deal with i had a problem .the phone was answered promptly .the person was quick to solve my problem and was very polite problem sorted to my satisfactin within one quick phone call by a helpful member of staff was given in totally the wrong misleading information call answered right away and operator very helpful and efficient thought that the staff member howard was very helpful and imformitive and resolved my problem quickly and efficiently .impressed with service recieved . the phone i have purchased early dec still does n't work and i am getting the runaround getting it either swapped or discontinuing contract no the lad ryan i spoke 2 this morn was helpful ,polite n very patient ,if al yr employes r like im u won,t go wrong ,thats y i gave u a 10 very helpful advisor abrupt response and could n't give me direct answers no help at all just getting knowhere with the problem friendly and helpful advisor , got problem sorted straight away with no hassle you asked me to rate so i did yes the genteman looking into my problem took endless time and effort .he was courteous and a great advert for u honesty girl really pleasant and helpful with the amount a month i spend i expect better customer care from my network !like this pointless survey .noone will contact me about it so why am i fillin it in ? ?requested manager call bak tomo,put money in it no one rings .goodbye good service helpfull that was the only man that had sorted the problem after numerous times of ringing i am not normally pleased with the advisors u have cut my phone off 3 times in 3 days .there was no reason ! ! !i had already agreed a payment plan with customer services and u cut me off anyway .i am disgusted with the way i have been treated recently ! ! ! my issues were dealt with quickly , efficiently and advisor was very friendly ! phone cut off after being on hold for 10 minutes efficient handling of my query and very helpful staff helpful to deal with account over the phone and not by inter net . call me and will tell you i had a bad accident yesterday and am in hospital with concusion and bad bruising and stitches over my eye .i need to send photo 's of injury to my solicitor but am unable to send or receive picture messages from my mobile .i rang you earlier today and was promised a text with setting up instructions ,but i am still waiting ,with my solicitor waiting on me ! the operator was really good and really helpful , but i had to make too many phone calls to get to him , and until my bill has been recalculated the issue remains unresolved query answered quickly and satisfactorily happy great service thanks very good service . good customer service charging me to much when i do n't go over my mins called was ended prematurely , problem remains , i will call later adviser was friendly enough and tried to help but issue was not resolved and i had to call back and spend 20 mins on hold .got resolved in the end but should have been done first time ! nice polite young man who knew what he was talking about its a good service coz i 'm satisfied ? ' i felt the assistance and speed and personal quality of service was excellent efficient service ..neil my advisor was very thorough , clear and understanding ..he gently explained the price plans well . . without making me feel inferior..he knows his stuff ... self proclaimed geek but he was fun to talk to..and knew what he was talking about phone problems i was pleased to get through without delay , got helpfull response quickly and not an overseas call centre . you said 3 question , this is 4 there were no problems at all very good all round thank you i find ur advisors unhelpful and not very well trained too laid back and at times unable t understand english . n/a will have to wait and see results the service i received was both very polite and helpful answering my question without delay . hi w am i not entitled 2 free delivery no aimee was so helpfull the issue was n't fully resolved as i needed to reset iphone to factory settings which i was unable to do at the time .so not possible to complete resolution query answered quickly and efficinently 10 5 i was happy with the service the customer service is useless .they do n't know notting .time wasters . prompt service every time i have to call xxx i spend at least an hour on the phone and they often only solve half of my query .i have had an ongoing problem for over a year that is still not sorted properly . good service all round always very helpful to resolve any issues i have been with xxx for over 10 years and i feel i should get more discounts . because the lady was friendly and efficient also she confirmed my query had been sorted the man was very helpful and polite . customer service is rubbish and always has been .operator speak down to you or like your dumb !i would never recommend xxx to anyone . it was quick simple and i got what i needed do n't know yet if the rogue texts have stopped but apart from that very helpful prompt efficient service excellent service cause the lady was helpful and polite the person i spoke to was very helpful n resolved the problem i had quickly ! ! i 'm very happy wiv the service provided ! ! ! the problem was solved but took way too long to investigate for a seemingly simple matter quick answer was required ! overall always had a good service from xxx but sometimes the person you speak to does n't have all the answers .which is understandable .tbh i have n't had to talk to anyone since last year but memories are good .the only real issues i ever have are with the network coverage which is really not what you 'd hope for in 2012 . the problem i had was reslolved very quickly poor previous experiences that are still not fully sorted . upgraded phone & changed contracts in october & so far it has taken 4 phone calls & 3 shop visits to rectify mistakes made by xxx !appalling service i have always been treated very well very helpful and solved my problem . becausei was given the correct advice my phone bill has gone up without me knowing and the person i spoked to this morning did n't help me to solve the problem i been with xxx 10 years and never had any problems like today ! suffidiently satisfied a very bad back end systems you have .really bad . all my queries were answered in a satisfactory and pleasant fashion . well she turn her fhone of in my face is that good when i have 2 contracts with you ? well i 've just posted allover face book and twitter telling everyone i know to spread the word how bad you 's are . 4 texts at 5 p =20p .i rest my case .can't wait till my contract ends . . i have been with xxx for over 10years and avnt had any problems .in october when i was going to leave to another network thy gave me an awesum offer . quick & efficient . happy 10 female adviser was friendly ,understanding & very helpful . just was n't helpful said she could n't carry out my request even after been told i had letter from you to do what i requested she refused .however my husband phoned around 4pm lady he spoke to very helpful and request sorted no problem .maybe i did n't explain properly but all is ok now .thanks very helpful & great advisers . . i was kept waiting for ages , whilst having a problem overseas , and the issue was not resolved .you already charge too much to international calls ; this just makes me think you do n't care and my loyalty is only one way ! 10 xxx rocks ! ! because i have had this phone since october and u have cut me of 3 times as u say am not paying my bill when u cut me of last time u said i owed u 154 76 pounds which was wrong all i owed u was 40 pounds then u charge me 20 pounds to put me back on that is y am not happy with the service u have given me i am very dissatisfied with the customer service assistance , they are poorly trained ,when i needed assistance i spoke with 4 advisors and they all gave me totally different information regarding my upgrade , bad reception , difference between the shops offers and the ones on the phone , etc .i am very disappointed with xxx and as soon as my contract ends i will close my account and most definitely never recommend it to anyone .it 's inacceptable that a simple request for an upgrade can put in evidence the lack of proffesionalism as i was happy with the customer services agent . felt like it did n't matter if i stayed as a customer .as was asking to leave . 10 read the notes on my account ! i explained my problem , made a request and the operator assisted me quickly . the phone handler was good but i have no respect for your valued customers the service was very good and the person i spoke to was very understanding .and helpful no excellent quick service i have only ever had one bad time with getting help which was eventually sorted out . **** off now most helpful call was handled well , and everything they could have done they did , unfortunately immediate resolution was not possible . not 100 % satisfied with answers diverting call all the time without explaining .disconnecting call multiple times .lack of knowledge/expertise . great service as usual that 's 4 questions .....your bloke did what he had to to make it work . i was happy with the service . unhelpfull operater , unwilling to look into my problem , unlike my last call . good telephone operator support , **** company . called to enquire about possibly cancelling my account after being a customer for many years .was not asked why or how they could retain my business if i do cancel . i thought the gentleman i spoke to was understanding , polite and helpful .it would have been all 10 's but i have been made promises before that have n't been kept so will have to wait and see if they happen .paul . no you take the trouble to call me and fine out .a series of errors recently by you and lousy telephone manner by your staff .nor think much of your complaints proc .i would change from you if i could . i got through to an advisor instantly .she was exceptionaly helpful and very polite , and well spoken too .my problem was dealt with , and it did n't take very long to do .thanks . i had a billing query that could n't be answered and have to ring back in 7-10 days to get the answer which i think is poor service , why ca n't i be rung back ? excellent service the guy was very pleasant and wanted to help me solve my problems , first class ! very helpful lady and also friendly good service quick and helpful once through to right service its a good service and woukd reakomend to people very helpful well it was just how i feel because issue was solved the guy i spoke to wals very polite very helpful and straight away sorted things as much as was possible at the time . waste of time - your errors no apologies poor customer service time and time again , been given incorrect information many times , was completely messed around when changing over to xxx , there seems to be no connection between customer service and the stores - you get completely conflicting information and even had someone in store tell me that customer service did n't have a clue what they were talking about , the online account never appears to work and have had a repeat situation where people have not replied to my query emails . hope you would try to maintain the quality of your services . was really happy with the way that customer services dealt with my inquiry no because i pay u a fortune i asked for a paper billing u failed to send me one till two days ago i lost my job and asked for two weeks from friday two pay when my girlfriend gets paid without my services being restricted which would help me find a job and was told no , my phone bill works out over a 1000 pounds a year and u would think a little leeway know n then would n't go a miss , i 'll still get billed the same weather i can make calls or not so what 's the point in restricting it ? ! the call was handle ok , although the technician assumed a lot of technical knowledge .all worked out ok tho polite and prompt service the advisor was brilliant lovely customer services and did all he could to help me this morning ! 0 not helpful or pleasant i will be leaving asap to go with 3 great service . ive been tryin to cancel my contract most of the day but i get thru then get put on hold while they put me thru to the rite dept and then whilst on hold i get cut off now im fed up with been mest around my son cant eva get a signal so cant make recieve call/txts i put him on contract so i cud keep in contabt with hin and vice versa so i dont see the point of me payin for sumat that cant be used now i dont want to appear rude but if no1 sorts it and gets it cancelled within next half hour im goin to bank to cancel the d.d. wud u pay for sumat ur not gettin benefit from ?no course ya wudnt nor wud any1 awaitin your reply avril c akeroyd very dissasisfied today .no help when i needed it .can not get my bill on line .the site is ether very complicated or just doesnt work . services was excellent helpful n polite very helpful and good knowledge i 've always had brilliant customer service from xxx that 's why i prefer to talk direct than on line . very good service they went out of the way to accomodate to everything i required ,efficent and prompt i get excellent service and reps always polite and helpful everything resolved satisfactorily - thank you no i was talked through my problem very well by a good member of staff very helpful .sorted problems without any issues or hesitation because i have spoke to different people over the past months about itemised billing on both mobiles on my account but only keep getting for one number .hopefully now sorted and will be getting for both numbers .also not happy with not receiving messages until days later when i 'm on holiday in spain .and odd times in uk my messages are not getting delivered and i am not receiving some when i know they have been sent ! ! the coverage of xxx es in wifi areas does not even exist when i am at my holiday home in spain .not very good at all when i need to get my mail everyday for my business . i 'm not happy with the service i received .i was constantly billed wrong , which is why i cancelled my contract yet was still charged an etf which i refuse to pay cause had i been billed and been happy , i would not of cancelled it . outstanding credit note dated 6th october 2011 , still not allocated to business account !3 months on and still not paired with account .highly unprofessional. now awaiting a call back from an upline account manager to explain delay , process and authorise further credit/free upgrade . i am still waiting for a phone call to give me a solution to my problem . my issue was not resolved and no compensation was offered for my loss of business due to no email access 10 the man today was polite and very helpful . very good and helpful advisor .not totally convinced by xxxphone which has had coverage issues in nw1 area and where the very helpful shops are only able to deal with phone sales and ca n't assist with accounts for which you then need to call .also still awaiting a text with my new voicemail pin . after being with xxx for some time , i 'm needing to upgrade early , due to my phone having some problems , and it seems xxx can not do this without me incurring additional costs to me , being a business customer , i 'm finding this difficult to understand , and see this as poor service . one problem was n't solved , have to wait 24hrs for a phonecall with explanation pleasant , efficient , helpful assistant while holding to be transferred to 2nd tech team the phone line went dead .i then had to call back explain the whole situation again with faulty phone .in the end had to go to a xxx store to sort out problem overall an excellent service .if you thought you were perfect you would stop trying .keep up the good work . very helpful staff .listened to what ip wanted and duly supplied this .friendly and efficient .good c service skills i called with two problems that were very quickly resolved .the customer representative i spoke to was very friendly and very helpful indeed . cos unless im paying my bill im kept in a que for hours ,but when it come to you getting money off me you cant answer quick enough . .if i need help with anything else iv been kept waiting over two hours on one ocasion , then when i ask u about it you csnt give me a reason why ! ! ! good staff with a respect to loyal customers i wanted an upgrade as o2 r wanting me to go to them i just thought i might of got a little help due to the amount of time i have been with xxx xxx was my first network and i have remained loyal ever since ! !the 9s were because as i have an iphone i still needed to phone xxx passport to ensure it is on despite the girl adding it to my account . the woman i spoke to was very helpfull could not have done anymore for me the people i spoke to were helpfull polite and gave me the information i needed .no fuss no trying to sell me anything i did n't want .quick and easy service .very happy with service i received .thank u . just general good service i accept that problems do occurr but it is the way a company deals with them that is important .my only concern with the reason for my contacting your company was the apparent random inclusion of small sums of money which in themselves are insignificant but when applied to your many millions of customers adds up to a significant sum . top bloke on phone really new is stuff got what i wanted but was not very profession nothing works .my online account does n't work .i tried to email xxx the contact us page turned ` unavailable ` after i wrote the entire message .and i 'm trying to pay my bill , but i want to see the bill first .i 'm so disappointed really .thanks .anna dealt with quite quickly , guy understoods my concerns .unfortunatly there was quite a bit of background noise so could not hear what was said all the time always problems with xxx !look at my acct . very polite and knowledgable advisor .1st class it will cost u . issue solved . coz you are **** i 'm thinking of leaving you because of this i thinks it hard to give a perfect 10 but 9 is very close ! very dissatisfied now as whatever was discussed this morning has not been carried out correctly i have been very unhappy with xxx for several years but am tied into contracts .tarriffs are expensive , emails are not responded too , callbacks are not carried out and tariff advice has been incorrect incurring high costs to me .i intend to leave xxx as soon as my current contract expires . 10 nope .i 'm done my call was handled quickly and efficiently the man i spoke 2 whose name was john was extremely helpful . made a mistake with freebie willing to cut loses and take out the usual 1 have but wont allow me so may look for new supplier my problem was solved in a matter of minutes ( well i hope so ) as it has not changed on my bill yet . everything was easy , no problems good service i dnt expect any off the staff 2 talk 2 me like that nd refusing me 2 speck 2 someone high nd refusing to be aloud 2 upgrade my contracts one in feb nd one in march nd then hang the phone up on me is out of order my mobile contract was showing as a 5 year contract which i got resolved but my wife 's phone shows as a 2 year contract when i 'm sure it was only 18 months , rep asked me to go over old emails and check it out but no mention of contract length on the order conf so i ca n't prove anything which has left me a bit disheartened as i had noted down that i needed to upgrade her contract now , i was going to go sim only to get her more minutes and save some money , times are hard .mistakes like these with contract lengths should n't happen . i always get satisfaction when i contact xxxphone the first adviser was extremely rude .as a customer of xxx i was really disappointed .he was patronising and could not collect basic information( the account holders name-even though i provided him with the correct information - he kept telling me it was not correct ) i had to tell him three times after which he hung up !( i suggest you read the notes and listen to the call ) the second adviser laughed and answered my call then hung up !when i spoke to the third adviser i was adamant that i wanted to speak to a supervisor- i feel that i was fobbed off and was told to make a complaint online ! he also told me calls are not recorded( even though the automated service states they are !)after being treated like that . .i do not rate your service at all !i will be taking this further and as a loyal customer to xxx - i am disgusted by this experience . happy good service british call centre and very efficient manner every question was answered accurately and explained in full i know i paid the bill already and a little irritated that i get a text every month saying my service will be shut off i was hoping to get part of my bill re-funded due to a misunderstanding but it did n't seem possible to negotiate this . good customer service cos they helped with no problems been with xxx for 15 years never had any problems great service service was very good well i have made various calls to xxx recently on my old contract i asked if you could lower my monthly payment by taking off some minuets and lowering internet allowance but were unable to help atall and i was even being offered more offers by the man i talked to which would make my contract more expensive !even though i was trying to lower it because i could n't afford it ! friendly efficient and thorough . unable to assist and kept passing me around the guy was very helpful , efficient & through & sorted out my problem straight away . friendly helpful staff member who was prepared to go out of her way to ensure the service was personal and completely met my needs .nothing seemed too much trouble and all my problems and queries were resolved efficiently . the young lady that i spoke to regarding my issue was very polite and helpful ,and gave me the advice i needed ..on her comunication alone id recommend xxx . english call centre , helpful & knowledgeable issue not resolved during call .however advice given to achieve resolution was very useful . had to speak to 5 people to no avail .large disparity between operators in terms of knowledge and courtesy .had to explain issues everytime no continuation and accountability .also .even though i had to input my number and pin before speaking to an operator each and everyone of them asked me for it before speaking .even after my constructive comments i bet nothing changes to your system promp service .thanks coz it 's facts **** previously on 3 occasions i 've had to call &put data stops/blocks on & been reassured it was in place only to find it was n't at later date , not happy with the way in which my account has been handled .as a consequence i am considering cancelling all business with xxx due to lack of communication . bill everything was dealt with in a timely manner with the minimum of fuss the man i spoke to was easy to understand , listened to me , & came up with a seemingly better solution than the one i was proposing myself .thank you ! the lady i spoke to was very helpful and knowledgeable all my questions were answered he dealt with my problem quickly and explained wot he was doing all the way through the xxx cust service rep was brilliant he provided an amazing service .short and concise and sorted the problem out within a few mins .thanks once again thought i was being overcharged - turned out my colleague sent in excess of 950 text messages in a month very good service but just waiting until next bill to confirm all discrepancies are resolved : ) no proper response about query . i was on the phone for an hour , passed to 3 advisers , cut off and called back and had to start allover very helpful , quick response , very friendly + well informed i thought they were very helpful i feel as though xxx are not interested with problems i am having .have 2 contracts and have been a customer for 10 years plus .xxx do n't give a toss ! the person i spoke with was competent and courteous and answered my question in a very clear fashion . wrong info given had to make repeat calls have been phoning up every month with the same problem .the man today finally i believed sorted the issue out question 1 - hate having to go through several options just to talk to someone .question 2 - why should i have to go into store to get a better deal ? ? ? ? ? question 3 - nothing she could do , she was very good and not her fault . iv always been with xxx i would recomend them to anyone 10 , this is the 1st problem iv had that couldnt be resolved without being charged for repairing or me having to get a replacement phone , iv had a few that has been sorted free of charge 8. overall i think the service is very good an very helpfull 10 . i have been with u 30 years and never been with another network u have always had the packages to suite and been very helpful .thank you ! ! ! they did exactly what i asked quicker and without fuss . overall i was happy because you misrepresented the terms to and have conned me .your actions have been outrageous good service did what i asked .no questions asked .good communication skills and very people friendly . always had good service .friendly and helpful 10 answered swiftly at a lunch time the item i wanted being sent the next day for free .the person i spoke to was friendly and efficient . really helpful lady who sorted my problem out very efficiently . my reasons because i am fully satisfied thats why igiven full the best score quick respond to the query no call me cos service was briliant but yours offer is **** i only wanted to pay my phone bill i typed in every thing thay asked for , then thay said i would have to speak to operator i then spent another couple of minutes with her , paid my bill then the operator said i would be receiving authorition code which i still not recieved yet , so now i have to call back again to sort that out . i asked to lower my tariff to a cheaper monthly amount and was told i could do this .i have never had this problem with other phone companies .also my online upgrade was in may but it 's now august .i will now be leave xxx ! ! excellent service i already have , read my response to question 2 they did n't help with my problem , my phone still does n't workkk ... my questions were answered , and i achieved my objective . cost to retrieve your voicemail messages uses your minutes . in other networks it 's free was not made aware of that when taking out my contract plesnt helpfl staf pleasant & helpful customer service is fine but cost and length of mobile phone contract is too much i am frustrated that the fraud team had done nothing to deal with my case since last month .i phoned today to find out the status , i was told my case was ignored .at a cost , as there has been further iphones being ordered under account .i am now going to cancel my direct debit until this is sorted out . there was no good out come at the end !but we will have to keep phone till upgrade .but disappointed they did not replace with refurbed handset no polite efficient friendly but mismatch with online offer and available upgrade to sim only rolling monthihad idea re family packages ! ! ! was cut off during call and no one rang back and eventually i rang back to sort problem again advisor was helpful as he answered my queries straight away n most of all i did n't wait for call to be answered answered all questions logically , listened to my questions and understood my queries , did not pass me onto another department . no got cut off again abd i have to pay for a phone that i didnt have for a month not sim card either ! ! ! the lady was very apologetic , but it wo n't change your policy which presents problems , as per my call ! responsive , polite & knowledgeable operative fast , clear and efficient exceptionally bad customer service and breach of contract happy with the service i have phone 3 times to fix the problem as my blackberry services are disabled .i heavely rely on it .i have been told that according to system it should be operational , and has been given different info each time i called .first time i have been told it will be active within 2 hours , then within 12 .and now ur office is closed , and i still do n't have data services back ? ? ? ! ! !so i did i opted for most expensive plan ? ? i did not feel that i was helped sufficiently at the beginning of the call although the eventual outcome appears to be satisfactory good service . 0 dealt with promptly & professionally cos iv got a big **** one of your managers who spoke to me was very rude and not helpful at all however , the lady i spoke to later was more understanding and more helpful even though my querry is still unresolved good service i had to call to get something fixed that a call last week should have done .the call handler did not apologise , and did not admit the error .clearly did not care one jot .still waiting for mgt call back great service . .you always do exactly what it says on the tin . . cheers all issues resolved in one call advisor had to keep putting me on hold to ask advice no help , then hung up on me . over the past 2 years i have found xxx to be inefficient and their customer service to be very poor . very helpful , succinct , reliable , you are looked after as a costumer which goes a long way .keep up the good work , and give a raise to the people that helped me today .regards , d.j kaplan stop gouging your customers for international roaming and do n't pretend that you are n't i have had problems since i first moved over to xxxphone from 02 with picture message and then phone insurance being added on to my bill when i specifically asked for it not to be added on , it has been refunded this month and has been cancelled but have been told that i have to go back to the shop that purchased the phone from to get a credit for the first month bill well , still waiting for someone to phone me back .looking for two upgrades , that 's all . very rude communication mix ups , was promised a delivery date 2 days ago and still not received the phone ! there is not really an effort to keep existing users to extend their contracts .i do not want to leave xxx but their one off charges are steering me towards a different provider .xxx do n't seem bothered that i will probably not be renewing my contract and may be leaving early . 10 my internet goes on and off which is not stable . she was n't helpful she just passed me threw to technical without trying to help first how y where etc i was very happy with my polite advisor but problem was not resolved as it needs monitoring because the advisor was nice and polite and helpful i though you were very helpful and explained things easily for me to follow your instructions very helpful and polite x fone was n't delivered to expectation and no promised call back by xxx manager good customer service and uk based . i have bn billed in jan for calls made middle november ,not really acceptable .rest of explanation and service fine i was happy with the service and all my questions were answered sufficiently . i was misinformed , i was transferred around to depts that could not help , i was cut off , spent approx 40-50 mins on calls .....now i have to return a phone which i did n't really want , have to wait a further few days before i have the ability to select another equivalent phone i do n't want .really dissapointed and un impressed .i would like to formally complain and would like a follow up call to discuss this further all of my problems were resolved and the guy who took my call was polite and helpful . quick , friendly efficient service my call was answered promptly by someone in this country .although my query was not fully resolved the operator was helpful . the xxx representative was friendly english and helpful i would not recommend xxx even though a long standing customer as i believe there are spot cheaper tariffs now available namely giffgaff and will be leaving xxx in april end of my contract as xxx can not match a deal from them i 'm perfectly satisfied with the treatment and queries that were resolved by i ca n't mark 10/10 for the second query as i need to wait a few days to make sure the issue was resolved . good conversation with ashley ( is that the rite name ) he identified my needs met them then apologied for the hassel caused . i could n't get through to anyone very disappointed with the service the young man who dealt with my enquiry was excellent !my iphone4s 3g coverage is poor unless i am at home where i have a suresignal enhancing box , this is disappointing i spoke to neil , he was very ,very helpful and had all the info i needed and offered to solbe problems that a lot of other staff could fix ! ! ! thank you so much neil ! ! used to be a 3 customer changed to xxx and very happy with service - keep up the good work ! would have given all 10 if the chap i last spoke to was not on holiday .if it was the first one who set up the account i would have given all 0 as it has taken 2 months and cost me money to transfer too complicated to explain in a text great service the reason for the ratings is because xxx could not offer me the tarrif which suits me and i keep on having these high bills which i cant control , so i am forced to stick with this tarrif which does not match my calls and texts usage per month ...thanks it sounds like i was talking to a foreign call centre , so i could hardly understand what was being said , and there is a delay in the call .the problem has been ongoing for some time without resolution . adviser did not seem interested in helping at all .i am due to upgrade my phone and renew my contract with xxx for a further 2 years , but based on the lack of help or enthusiasm on the part of the 'adviser ' i spoke to on this occasion , i shall take my custom elsewhere i was happy with the service , fast and polite the staff did not listen or more like not understand what i was saying room her .she was just going through a pre determined response and was very helpful and it felt as was treating me as a fool and very condescending good service from the representative but little choice in product and pricing very happy with service very helpful - gave good answers - sorted out my problem for me well the adviser today was perfect , but again the reason i had to call was the adviser b4 did n't do what i requested which meant i had to make this call ....i seem to have to call xxx alot at the moment and i 'm getting tired of it ... all my problems were handled quickly , politely and efficiently .well done to whoever it was , , i forget her name .thanks . fantastic service , did n't stop until i was happy ! it was completely terrible sevice shocking customer service , inconsistency , incorrect bills ..... no because i 've been with xxx for approx 10 years and always had excellent customer service and never any problems the customer service man daryl who dealt with my enquiry was very efficient & helpful could not find any fault because she was very helpfull and gave me the right help and advice quick and friendly advice and very helpfully as well wasent enough info and false info was all good . the lady i spoke to was very helpful and friendly , and i manage to sort it out all my issues for the 3rd estimate , i used 15 which shows that , i am more than happy with the feedback from these ladies .for the rest of the ratings , shows that you need to improve on the benefits you give to your customers compared to other networks .thanx . it was good service the adviser was very professional and dealt with my request i was unable to complete as i did not have some of the info required . adviser .was vary good and service very good no used to be with orange but so much better service with xxxphone ! everything i needed to know i got quickly and professionally .great experience all around . that techy is a real star .i wish they were all as good as him was happy with good/happy & helpful customer service been a xxx customer for years and had to cancel account as could not get monthly contract did with another company and to change number was not easy to do without losing credit that i will be paying lady operator very nice/helpfull but was not able to solve prob as i currently do not have full account access . it was so difficult sorting upgrade to one of phones on contract and transferring the other to pay as go , having mentioned i was on 191 from turkey which was a free call .no one told me differently .it was great to get sorted out , .well done xxx i am impressed with your appreciation of the situation .my long term loyalty still remains . i need to get on to my nokia account on my mobile no 07831135588 & email b.white055@yahoo.co.uk could you please sort this out so i can buy apps on my mobile . most unhelpful phone call i 've ever had phone stil not working cant get signal anywhere but my house i 've had a new sim card and new phone and still not working .i was cut off three times today and the last person i spoke to said he would phone me back if this happened and still waiting for call not very amused the person that dealt with my call was polite quick and had a good understanding of the problem had . 10 very helpful cause the guy was very helpful and helped me with my problem thatsgood customer service does it make any difference what i say ? because ur **** fabby service **** off because had a problem which you solved immediately very helpful ,very clear voice the advisor was helpful , i would not recommend xxx because i 'm very disappointed that i was not given a new replacement for a faulty product that is less than 3 months old , battery and case is still problematic and not been resolved , yet i 'm supposed to keep those items for use with my second hand replacement front !and told that if product faulty you have 7 days to return , when faults can take longer to appear !your staff are polite but could not resolve my issues . 10 i was dealt with efficiently and politely and my enquiry was resolved thank you it is about being honest with your customer in the first place and no need for all the hassle which comes if not .its all about honesty !!and being authentic in what kind of work you do and how its done . mark was really helpful and took his time and i was n't on hold for hours ! the person was very helpful and the result was fair . the whole situation was dealt with so nicely and all my queries were answered in a prompt manner . excellent customer service ....as always ! any query that i have raised is always answered and resolved in a professionally manner with politeness as well . did n't find them helpful with my problem x problem not resolved after a week and the line going dead at least twice with no call back . i thought the man that helped me was very polite understanding and heldful throughout call the online bills are poorly presented . i got nobody to speak to the customer service representatives dealt with my issues efficiently . excellint good service .goodcommunication cos you are the best ! fast , friendly and professional . i would definitely recommend xxx to my friends and family but i was very happy with the automated services it was doing as i asked or it kepted on getting things wrong but once i was put through to someone who i could speak to they dealt with me quickly and efficiently i had to wait 15 mins on hold ! my questions were answered politely and fully , exactly what i required , very poor levels off service ,with regard to a my handset that was sent back for repair .told by two different staff members that they were going to do something but did n't .my phone has now been gone 13 working days & now i have to wait a up to 24hrs before a manager calls back .have had many problems with handsets over the years & always recieved poor service .will definately leave in may as xxx has had many chances . the first call centre agent i spoke to was very rude , unhelpful and arrogant i rang 2 ask question which was answered straight away and explained 2 me before offering further help with email account 4 billing . i have been with xxx for 4years .lastmy account was messed up for customer services n your acct department given inaccurate information every a call was made to 191 with no compensation offered n yet again on updrading just a few days ago i been given inaccurate information to mislead me again which is dissatisfactory .ineeded the agent putting in more effort to the appropriate department to find if they have received my email n why the nhs discount has not being applied yet as i have already sent the email i informed to send at the point of sale ,however she only gave me the same info as given at d point of sale n hence made no difference to my query .thanks just all gd staff were helpful ,polite ,professional and referred me to the correct department . its wat i thought was deserved 4 service have always had very helpful and polite ppl over the yrs wen i have dealt with xxx 8) ) quick , efficient & polite sorry .too busy . really happy with service but was n't made aware why charge to my account was applied in first place understood my issue an resolved it without me having to do anything was put on hold 3 times for over 8 mins , , a quick call to ask 1 question and was on the phone for 25 minutes rip off bill ,not happy .gna cancel if nowt dun bowt it .lad was sound . customer services was not helpful looking for new contract for the wife existng tel .no.07795023498 she fancies an iphone 3 gs but you can not rival competitors i will have to shop around very helpful the only reason there were no full marks was die to the speed of the computer at xxx end .the advisor was excellent question 2 -10 question 3 - 10 one girl had bad attitude 2girlss so helpful mp asking u to call all excellent .speedy responses .polite helpful staff . he was polite , helpful , friendly , resolved query quickly an asset to xxx .pse convey this to him . dissapointed that i never got told that any minutes outside allowance are charged at 30 pence a minute which is ridiculous so wo n't be staying with xxx when my contract expires which unfortunately is a long time away .however customer service is first class and was really pleased with how helpful you are basically you are above average , and i am happy with your service im very happy with xxx have always been helpful when ive needed assistants all my family on xxx very happy with advice speedy and precise help , many thanks fast quality service all round answered all of my questions quickly and without any fuss .first class xxx . as usual great service good customer services your customer service is ridiculous , more interested in trying to get new customers than you are in looking after existing ones they helped me.change when the bill money would go out for a more convienant time for me :-d it is an expensive network but the service is good brilliant service : ) xxx is unhelpfull you just want our money and dont give a good service all the other networks are helpfull i will be changeing my network soon as i can 10 managed to solve my problem thanks 0 happy with the manor and tone of the advisor , ally queries were satisfied in full and i had no trouble in understanding the details good service nope ;-) useless beacause the person that i talked to wasent very usefull they hung up on me and the lady did n't give me any information on how to download bbm or blackberry ap world and the 9 i did n't mean to give i ment to give a 4... i 've made over ten calls to try and make xxx just honour what they said when i agreed to extend my contract .i was promised a call back by a supervisor .i still have n't had one .i am deeply dissatisfied . you asked for them . in general i have been happy with the service but there has been a problem in that my old phone was collected as agreed but then delivered to stannah lifts in error , i had to go and collect from them and arrange for it to go back to you as it should have done originally . i think the chap that attended to me was called mark .he was attentive and gave me a good offer even in my impatience .really good .he was professional and patient . my first call was no help at all , i was told to contact the store to track my order , then the store tell me i need to call xxx as per the tex i recived from xxx , to then be told the phone is out of stock and i need to just keep calling up . good customer services problem was solved and questions answered satisfactorily i was pleased with how my problem was dealt with it took me 2 calls but was no ones fault it was how the offer in paper was worded both persons i spoke to were polite and very helpful because cut off 4 times by your staff throughout day and now told the lady i gave `minute ` emi number has not noted it on records !appalling service ! that 's how i felt about it answered call quickly and did exactly what i wanted without fuss . xxx are not helpful and charge a bomb on contracts when u should not be charged that much then they cant explain y or how i received the help i required . lazy , had no knowledge on the topic of my query which is straight forward every thing was satisfactory . overall xxx provide me good service .i have been with xxx long time only xperienced 2real bad ones .at kensington branch .despite my panic .vanessa has been great very bad service with bad reception coverage i did n't think he new wat he was doing really r he just cudnt b bothered coz i have a few numbers on my account ; ( your representative was excellent in solving my problem its simply the best because the sales man that sold me the phone misinformed me .then when i tried to mend things over the phone with an advisor i was misinformed again and because of that i 'm stuck with a 18 month contract that i can bearly afford .then my insurance was cancelled without being told , when i was told that i could n't cancel it .the costumer service is bad for a multinational as xxx is .i constantly have no network and in comparison to other providers it 's outrgeously expensive .on conclusion if anyone does really give a damm i will be getting a call from someone who can sort out my issues . no help was forthcoming whatsoever hanged up on me i have been treated terribly , a xxx employee backed my phone up wrong lost all numbers , messages & photos .written 2 letters 4 emails & 30 calls & stillno help !appalling operator was friendly/helpful .your systems were slow/not clear . a good network to be with staff very helpful and help with the problems you have . the advisor was n't able to progress a complaint i have with respect to the poor service i believe i 've had in previous months .he referred to your website to e mail my complaint to another department .i do n't understand why he could register my complaint on my behalf and seek to get a response back to me . very friendly service . you failed to advise me of an additional product which could have saved me a lot of money the advisor did not hve much data regarding th current status of my account & i had to give him some information tht helped him to work it out .he also was giving me wrong info regarding when my next invoice was due for payment & again i had to talk him through some details to convince him that what he was giving me was wrong .i am not so sure if this was due to the fact that he cud not interpret the data properly or tht the data on the system was/is inadequate . problem was sorted , i was looked after and now i 'm very happy ! ! good service a generally good service all round with helpful advice i just think you really helped me get to the point i wanted to thank you peter was excellent 1.price plan is to high for those who have severed with xxx for many years ,needs special offers !2. 18 month contract is to long for people in the building trade as phones do n't last as long .3. very polite services from the english . the thing is every time i ring because of a fault on my phone i am told to up date my phone on i tunes but i do n't have accuse to a computer and i dont think the problem on my phone can be solved by up dating my phone because of the profesional and gud response because i had to ring back fhree times and the signal is rubbish problem resolved by friendly and professional staff just bad signals all time i got cut off and could n't get thru again .i wanted to make sure a late payment was n't put down as i thought payment was coming out on the 12th of the month phil .answered my questions with answers i understood and appears to have sorted my bill altho not showing that online yet . lovely lady , very helpful . because i could not fault the manner or quality of the help or service .he was polite , concise , informed and obliging .well done him .good job .if you are able to track my operator , you should give him a bonus or a promotion .i would employ him anytime . trapped into longer contract than i was lead to believe , so not massively impressed the waiting for someone to answer was long but otherwise the service was good my m8s phone was put in quarantine cos he adant used it .bollocks . ! ! ? ! not happy with the network carnt use my phone at my work place as mast is down ,want to terminate my contract as phone is as good as useless i had to phone 3 times , 1st time transfered and cut off , 2nd time the operator did n't help 3rd lad very good and sorted the problem . good service well done . as i asked to speak with an manager and both times got passed to repairs without being advised .also use wont fix my mobile when its only 8months old unless i pay when the phone always has faults with its keys !i have been with your company for a number of years and have never been so appauled 8 good cust service .questions answered well it waz sorted for me . ! young ladies on phone where great .ps av thay got friend that need a fit old man like me ?! ! ! x not happy at all as for same reason every time i call xxx website always has issues swift efficient service good service i rated 10 for everything as i was very satisfied with how quick my call got answered and the lady was very very helpful ,very pleased indeed i spoke to a really nice friendly lady who was very helpful and knew what she was talking about .a refreshing change after dealing with bt today !thanks , jeremy very polite and helpful the information i required was fully explained to me in a way i could easily understand and in a manner that was not patronising in any way the staff member i dealt with was very friendly and helpfull my request for extra call minutes got absolutely nowhere . prob sorted on the spot , xxx employee was very patient . it took me over an hour to get an answer , and when i did get an answer it was the wrong one can i just say ,the reasons i gave low marks was because i feel i should n't have been in this situation in first place . ffffffffff i was hoping 2 resolve terminating my contract upgrading my phone and taking out a new contract but it did not seem 2 be that simple , i would still be happy 2 speak 2 an advisor who has authority 2 complete my requirements .thank you satisfied was satisfied . very efficient and friendly service this was based on the advisor ! polite and good clear instructions .problem got resolved its the 1st time that xxx ave actually done wot i want & admitted they were in the wrong . mike helped us get what we should of had to start with and took his whole day to sort this problem out !we are very pleased with his professional service .thank you the reasons are everything i needed done were done quickly and without hesitation which saved me time as i am at work again xxx are changing my contract without my consent costing me money .is this amatter for the police this is the 2nd time i have called .the issue is still not resolved and now i have to travel into london to try to resolve the issue at the xxx store . very helpfull iphone 4 has terrible service .i work from home and that is problematic .have to hold phone in strange manner to get it to work .xxx have not offered an appropriate solution .i ca n't say i 'm happy with xxx .i 'm considering leaving at end of contact . lady was very helpful .sorted problem straight away , and saved me money .thanks friendly , polite , helpful , proffesional , and assisted me in the best possible way . knowledgeable helpful & got the answers i wanted because nothing was sorted no great service because we ca n't ever get a signal at home and we live in a built up area considering the size of your company you need to invest in some aireals ! ! ! good service ! ! ! my email problem was solved however , and the staff today were very helpfull , i would not reccomend xxx to anyone due to all of the problems i have and still am experiencing ! they cut me off after i was on the phone for 20 minutes without resolving my querie orange & o2 have a cheaper paid for roaming option i was transferred to a rep who thought he was on another call .he was very surprised to hear my voice .i had to wait and listen to white noise while he picked up . very good service . all i wanted was to buy a new phone 3 days ago and i still do not have one i did not think it was that hard unhappy customer . very pleasant and fast service . automated services are terrible . the guy i spoke to , barry ? , was very helpful and talked to me like an equal and in a language i understood .his answers were intuative and he took time to explain things in a way i understood .he listened well .he was v good .i enjoyed talking to him and now know exactly what i want to do next .top guy .much better than your average cso this advisor was outstanding .personal , friendly and helpful .i 've never had such assistance from any network operator .really impressed .thank you . great care by angela but service before that terrible i have .xxx have been terrible .please take a look at my records and notes .we have had so many calls and problems .please advise of suitable compensation .thank you . very pleased phoned ref online billing not showing any bill after august 11 not able 2 help told 2 email all attempts brought up url error gave up after wasting 20 mins + good service given your systems were slow & your internet down .nice operator helpful & professional .xxx is the best hence why i 've stayed for 8 years now ! because it was prompt and accurate dealt with questions prompt without question , very satisfied . because i pay far too much money for the services that i receive and there never seems to be any loyalty nor does there seem to be anyway i can reduce my bill . because i have been lied to and fobbed off practically every time iv spoken to someone customer service i having a trouble using btopenzone wifi zone for more than a week and is seems the customers representatives have no clue and it taking so long to investigate ....i am extremely not happy the service are provided and the i did n't get the service what i paying for ! ! ! ! very happy with the way the call was dealt with , the person i spoke with was professional and dealt with my enquiry in an efficient manner .i rated whether i would recommend xxx as a 5 because despite being a long time customer i can get a better deal with a different company and feel long term custom isnt rewarded so will in all likelihood be taking my custom elsewhere when my contract is renewed . it was good they easily solved . . my prob all my queries . . in easy manner .and politely . . good .thks the first person i spoke to said they would call me back and never did , even though my notes said they had tried and there was no reply , i would not rate that call at all .i called .backjust after 7pm and spoke to a young lady who was very polite and extremely helpful , i would rate her very well as i have in my survey . because too much money was taken from my bank and iv been waiting over a month to get it back the person was of great help cldnt use ma phne fo 4 fsys when first got it cz ma number wasnt trasported over when it she hav been phoned up friday askin if cn gt a letter sent out fo ma first bill n thy told me id get 1 witch i didnt recieve thn i phn up t-day n got tld ma bill waz paid on the 2nd o jan n i mever got told that whn i phnd up on thursdy it **** a couple of issues with my account took nearly an hour to resolve .the majority of the time spent waiting for a trainee to speak to his boss .the upshot is my current plan will not be available on renewal so we quick concise service , helpful attitude , able to speak fluent english ! coz u asked me overall the service is very good my internet is not good .only reason i got this phone and contract is for the internet .my partner is on xxx and has no trouble at all render render surrender prompt service .english call centre .helpful staff . very good and helpful the person i spoke to was polite , patient and took the time to listen and did not sound bored or that my call and questions were a chore .i appreciated being spoken to like an intelligent adult and not just a faceless voice on the end of the phone .i have been with xxx for many years now and this is one of the reasons i choose to stay with them . info we were given was not productive . the adviser was very helpful and it is nice to hear a british voice that i can understand very helpful , and easy to communicate with was told different info previously from 2 other xxxphone reps .not pleased at recent contact .i will be leavin when contract is up after 10 years loyal service . polite concise helpfull jolly telephone operator and i could understand them . . i was satisfied with the service friendly chap , helpful and patient whilst i followed online the man was helpful and friendly ! good service i got what i went in for the assistant was knowledgeable , helpful and very pleasant .i was attended to within 10 minutes of entering the shop. : ) good service is hard to beat you ask me so i told u because the lady eddie was very knowledgeable and helpful and have options .in some other of your shops your staff are helpful and just want a sign off i told him my needs and thanks to him knowing everything xxx does he got me the deal i wanted .he was very nice and helpful .keep up the excellent work . quality service extremely helpful sales adviser very simple , the sales adviser is caring and ready to take up major changes for customers good service .only criticism is had to wait about half an hour for service no really good service , very friendly and quick simply never had a problem with xxx , always been good service for the last 10 years in my experience , o2 always generated headaches for me first of all mr anonymous , why do you say `finally ` ?the sles persons were polite , helpful and knowing . what i am missind is a hardcopy userguide for the i-pode ..can i download it and print it from the internet ?please advise .thank you . patient helpful staff member - david answered my queries & set up new fone good customer service . gt service package tailored 2 me . did n't have to wait .good knowledgeable service . the guys in the store were helpful , friendly and sent me home feeling that all the explaining was no trouble .i will be returning as still have not sussed internet on my new iphone . good after sales because i feel iv had good service since being with u eddie in your marlborough office was great . the salesperson laura was very nice and made me feel welcome and was very polite and easy to talk to . have always used xxx always found local xxx staff helpful especially as i am an older customer they are very patient with me good service very happy with xxx the advisor deserves a promotion he was excellent q1 xxxphone is good ( been with them for number of years now , previously orange ) .have had issues with voice mails being received up to two days from when they were sent.q2 prompt response and not too long in a queue , always a plus in my book .q3 good support on questions and not too pushy .option of what priority customer reqs with price plan would be goodn i .e .what is highest on customer wish list which will drive the price plan . your advisor only gvin deals and stating dat deals only available on the spot .uneccesary presure selling the issue is not yet resolved i received very good service i rang up due to my phone bill being so high , the lady you took on my query was very helpful however my problem is still not resolved . the sales assistant was helpful , patient and worked well to present a range of service options and prices to answer my immediate questions .i also liked the option of follow up by email which was offered the staff are always plesent and always help me out : ) poor adviser no flexibility on iphone rates take it or leave it attititude fromher expect bitmore free being both a personal and biz user for so long understanding , polite , made u feel special . the guy was very helpful i 've been waiting 5hours 4 some 1 2call me back will not be going with xxx again prompt , helpful , polite and resolved my issues apart from the fact i really do n't like my handset and my upgrade is not for another 12 months because the service i recieved was not very good and misinformative because today after all my troubles with xxx for the last 6 months this problem was dealt with straight away good service i thought your teller was ok but i am not happy at all with my phone bill ! ! happy with the service and friendly staff good overall . . took a while though 3 different calls and at least 10 min holds for each before resolution . i 'm waiting to see what i have been told is correct i have had a terrible ordeal and many of store and call centre staff not will to help or giving wrong advice etc .i will be writing a letter of complaint .it has taken 6 week to resolve this issue and most of the work i had to do myself . very helpful i have had good service from youre company , and that is .the reason for my ratlngs thank you whoever i spoke to said they would ring me back the next day , i never got a call back . 1 everything took way to long .almost half hour 2 when i tried to sort my problem online i could n't do anything for couple days .i had to google for customer service number coz i could n't get it from your website .3 advisor war polite and helpful and apologies for all inconveniences couple times which was good , if i did n't heard from advisor that she 's actually working on my case couple times i would hang up 4 waiting music is really annoying spent an hour trying to cancel my dongle because it does n't work in this area , could n't log in so had to ring , then could n't email and had to ring again and was advised to write a letter because the web site was n't working .i 've been trying to cancel this dongle for a while and think they should be able to do it by phone if it 's your fault your web site is n't working properly .i also had problems seeing my balance and account , a very frustrating time and still need to cancel my dongle , which has been used a total of about half an hour since i had it . xxxphone has failed in good service recently in regards to fixing the bug which stops me having an online account due to my number change & also failed to deliver my new dongle however your consultant re-issued dongle by carrier & refered my on-going problem of no online account to the service team hense a 10 for her . good service appalling , bungling , incompetence , wastage of hours and hours of my time , and loss of two weeks ' received text messages before i could read them . i have reguested a invoice breakdown on d occasions only to be told there is a backlog 6 weeks ? no clear explanation of what i should do . my account as been used bye someone else not me and up graded the only 2phones that could have been done ordered the dearest phones you can how i donor know i tried to cancell the up grades which i thought that i had done untill today i recived an email from you thanking me for up grading which i never did in the first place then being told that i would have 3bills which i am not very happy about i have to wait for the fraud squad had checked up on it not happy at all when all my contract have ended i will be cancelling them 8 friendly service due to ongoing issues that seem to never properly get resolved ... very good service the young man was professional , confident you could clearly understand what he said and he was good at his job and very helpful .nothing was too much trouble . very helpful super girl and very helpful the solution provided for my problem did not resolve it so i still have the same problem however the person who gave me the solution was polite because the matter has n't been settled query was unresolved and no useful suggestions .all round poor service . given advice and help , when requested. what i askd for hopefully has been done the advisor i spoke to ryan was very helpful and polite and even offered me a call back as he did n't want me holding on the line as the issue was quite long winded .. i spoke to an advisor called robert who was very rude the first time and i had to put the phone down as he was talking complete nonsense have beemn trying to sort out an upgrade and receive new phone since 30th december and whenever i ring no one knows what they are doing .eventually yesterday i spoke to someone in dublin and that was the first time i felt able to have a little hope that this situation may be resolved ... ! becouse the queries i had were cleared politely ... the girl i spoke to was very very helpful i received quick , efficient , helpful replies to my queries cus you said you upgrad me and now you have change the online up 4 befor and did not tell me the associate was very helpful , to the point and solved my issue . the customer advisor was bery good 1 ) .never had any problems with xxxphone 2 ) access to account was n't instant like advised .3 ) .very friendly helpful and am sure 2 was a computer thing 0 i stilldont understand how my mob monthly bill has not my own phone number but someone else 's number i feel that you offer service in a friendly manner though i did n't get the decision i was hoping for ; a question of trust . the adviser sorted the problem out straight away ,and then gave further advice on iphone usage and controls which will help in the future very good svc but too much pestering by cos chasing insurance cover despite the fact u told me marketing was on stop on my a/c still got another call this pm stop them ! ! ! no every mouth my bill is wrong .am fed up with each member of staff saying something different q3 - 3. i was given a dumb answer to solve my mobile wifi problem .knew it would n't work and it did n't .total waste of a call .no further forward over the last few weeks my satisfaction ratings with xxx has fallen .to the point of me putting in a complaint . did n't have to wait on hold to speak to someone and they dealt with my query quickly and efficiently no long wait for answers .spent a long time to get answers .now have to travel to birmingham city centre to get problem resolved at my own expense and time .advisor was rude and kept talking over the top of me each time i tried to speak wrong information provided by advisor , promise of a call back from a manager that has n't happened , extremely poor customer service .contract ends in april and will be leaving if not resolved .not how a `highly valued loyal customer ` should be treated , or any customer . my query was answered immediately in a very professional and polite manner . i rate vidaphone been charge 2times in a month is't the first time , shoking rating 9 because coda phone connection can be bad .ratings of 10 because the adviser was excellent and resolved my query effectively and efficiently .thank you still magtgmg for a call back !made the initial call regarding a problem with my handset and was told the enquiry now had to be passed to another team to sort and am waiting for them to call me back .so much for your new system . absolutely !the chap who dealt with me was honest and helpful and when my signal dropped immediately called me back .he gave excellent service .lindsay good service all round ! spoke with 2 different advisors 1st one was the wrong section but was very polite and transferred me to the right one for pay as you go 2 nd was very brusque and told me to look on the web with out asking if i was able and then rang off hence my varied rating all i wanted was a sim card for payg for am elderly lady who has just got a big button phonei have now got one from tesco i was satisfied the gentleman was very friendly and helpful too lengthy to explain . to expensive and contracts too long person who took call was very friendly and professional , but was disappointed that my new phone will not arrive for another week angela who i spoke to was very helpful and service was prompt got cut off the first time so had to call back and explain all over again you do n't look after your loyal customers .it means nothing to xxx . i was very happy with the operator and the outcome of the call .i should not , however , have had to make the call at all , if your website had been correct i would not have had to call .rgds the guy have me a deal worth singing and dancing about , like the t-mobile advert the girl i spoke to was friendly , knowledgeable and helpful satisfaction overhall based on when i first brought the phone and i have had many telephone calls where i needed assistance and advice and how the representatives have handled the calls with efficiency diploma honesty and with integrity ,well mannered ,helpful , friendly , plus very knowledgable and i have therefore have no queries unanswered apart from why you cannot dial 0904 numbers from the mobile i believe that you are the best for service honesty and knowledge than any other network provider and i do know what i am talking about from passed and present experience and that is why i have taken the time to send this text so that you can pass this through directly to all concerned and to the top bosses. in so many companies that i have dealt with the top bosses does not know what the bottom staff/managers/directors etc etc are doinghere they listen to all of the feedback given from every person within the company because you would not be so excellent other wise .your top boss is probably one of the most honest man that i do know based on your companies 's performance .well doneand i talk from my very vast experience and backgroundkind regardsmrs melanie simons-st-john server was very helpful however i have had an overall bad service from xxx since 16 dec 2011 resulting in me having to call repeatedly . excellent service .friendly staff and hopefully problem solved . bcause it was efficient nd quik the guy who spoke to me , i think he was called tom , he was really helpful and very polite :-) i got what i needed quickly and efficiently very professional and helpful .all issues resolved and good attitude throughout .much better than the email service ! ! because i feel very let down that less than 2 months into a contract i am without a phone when i 'm sure i asked for insurance ! i thought the service was very good and polite your company is useless i 'm satisfied but not totally satisfied that 's reason for ratings . resolve the problems i had straight away . every month i have been calling regarding not receiving my paper bills i have been paying for and continue to be advised it has been sorted , and copies of my bills have been sent out and have been charged for copies .i spoke to a manager on 23/12/11 and he advised me it had been sorted and would send copies of my last 2 bills out .( not received ) as yet .this has been going on for over 11 months and is getting beyond a joke .i spend a lot of money with xxx and have 3 numbers with you but i am seriously considering cancelling my direct debit and taking my business to another network as clearly i am not getting the service i am paying for ( and i think ofcom will agree even though i am still within contract ).as this has been going on for so long i think you should give me a free upgrade early without extending contract or some form of compensation and get this issue sorted . understood the problem and responded in the most appropriate way solved my problem very clearly 10 he was helpfully and sorted out what i called for the person i spoke to was great , really nice and helpful , but i never got my problem , that was down to my fone nothing to do with the person i spoke to . no very unhappy and will be leaving xxx after 15 years as a customer the lady was helpful , patient & flexible & called back .thank you . asked to activate a new phone .did n't happen . because i was transferred through to 3 different people and one person hung up on me when asking about upgrade because the advisor was amazing and very nice person the last contact was steven and before him was paul , both of them they were try to help to solve the problems .i have change the phone last night from apple as they advice could not have improved service so grade tens all the way .thanks well i wanted to enquire about my upgrade and the phone i want is cheaper else where the staff member was a little rude simply , i am satisfied with the service . good service it would take too long .shocking cs.ring me for more info most of experiences with xxx have always need bad ones advisors been rude not helpful do n't no what they are talking about and give out wrong information .paul the advisor from this call was fantastic very professional explained everything did not use ang jargon and was extremely polite . i gave 10 because of the very efficient and sympathetic response to my problem.many thanks pete . i do n't very often find competence and maturity within xxx customer services and i have wasted many hours fixing avoidable problems .today 's issue was dealt with quickly and dillegantly , please pass on my thanks to the customer services agent as he made the process far less painful than usual . all my queries .wereanswered with positive results , i was spoken to like a person .got my question answered .the operator was also very friendly and very helpful .thank you well the service agent mathew i spoke to was very friendly and listened to me carefully without getting annoyed even though i repeated the same question to him .his language was very clear and i am happy:-) good , friendly and informative manner i wasnt satisfied with the response i had from xxx customer services .i felt like i had to find a way myself to sort my problem out . took over an hour to do and ended up my phone went dead not had any problems with xxxphone except call waiting times its my network and i want to improve its service 10 because i keep getting told to-do the same thing each time i ring with the same fault your agent gemma i spoke to was brilliant in every way .she could n't apologise enough for what terrible customer service i had on sunday made me feel better about your service if you had asked me on sunday my ratings would have been different . its very nice to be helped and under stood plus to have the phone 's top up sorted out straight the way , many thanks . the gentleman i spoke to was charming and very helpful and gave great advice about upgrades .i was most impressed . for the excellent service i received i am always very happy with the service i receive superb customer service from carl solved all and any issues i had outstanding i was not satisfied with the response i got from yr staff i am a long standing customer of xxx therefore i expected to be treated with a little more compassion & understanding not forgetting goodwill ! charges for internet that are not true , customer services not able 2 fix you have not resolved the problem did n't do what i asked them too do , kept hanging up on me after i had been on hold for over 20 minutes !absolutely fuming from the support ! 4th time i 've had to call today , 3 calls in last few days - problem still not resolved , customer service today was unhelpful i found the customer advisors i spoke to on the last 4 different occasions very helpful resolving my issues and they were also very polite and and friendly understanding my problems xx good service and hand set 10 the young man seemed very knowledgeable and had a happy friendly personality which is very pleasant to hear this day and age was kept waiting too long no xxx is shocking and i car n't wait for my contract to end so i can change to a different network ! ! ! good service i had some problems with a order and a sure signal box with xxx and the gentleman i spoke to today sorted it all out and it 's all been taken care of brilliantly thanks to xxx very good service they spoke clearly .i could understand there english accents well and they understood me well too . because they do n't answer your question , do n't listen and the idiot hangs up on you .complete waste of time is xxx issues dealt with efficiently the consistent wasting of my time by ineffective customer services and xxx mistakes the guy was clear and compedent .it was a british call centre and so there was no wasted time on miscommunication which can be very frustrating i have called up over ten times now to have a number ported and have been told something different everytime .today i was told it could n't be done .i have two contracts and a payg with you and expect better just really helpful x it 's just that i was treated with respect by the adviser i spoke to , he is been so good , i 'm happy ! ! ! thanks i believe i have been overcharged and am not happy about this because the people did n't own my problem i got passed on to three different people and then the line cut off in between the 2nd and 3 rd person leaving me still with the problem and fifteen minutes of my life waisted good company and friendly to speak to you told me what i needed know and was polite very helpful nothing against the advisor as she tried as much as she could , she was chatty and pleasant polite and easy talk to , the reasons i gave 0 was due to the fact the call was 25 mins long , at the end of the call i was still at the same point before i started the call , there 's things on my account that are supposed to be removed 3 months ago , and every month for the past three months i keep having to ring up as my bill is always wrong , i .e . overcharged speed and simplicity failure to carry up request effectively ... your man war good but problen intermittant sn we wait and see because uv not let me down since iv been with your company .nearly 4 years now i have been with xxx years and until recently never had any problems but at the moment i have had loads of issues so will be leaving when my contract expires xxx is best ! ! ! i 'm lovet since 2002 .very reliable network 5 stars ( *)( *)( *)( *)( * ) 1reason is that i had to ring 4times off my landline as i was geting pushed from pillar to post being told 1thing off 1person then bein told sumthing totally different off another which as u can imagine is frustrating e-nuf not to mention my query not being resolved + costing me money i can ill afford ! ! no been struggling to sort my early upgrade , the member of your team was very helpful i love xxx the member of staff was exceedingly help full and a credit to the team flexible with paying bills and polite , well mannered over the telephone .good customer service . the good + understanding member of yr staff polite , friendly , listened well , dealt with query quickly and with great ease . the man on the phone was very friendly and helpful however when i tried to resolve the problem online it did n't work , i had to call back and get someone else to reset my password so that i could access my account , so although he was helpful i wasted around 20 mins trying to do something that did n't work , not suggesting it was his fault but my problem could have been resolved in approx 1 minute the first time around ! very helpful and understanding pleased with the concerned persons ability to deal with my issues . good service & prompt resolution very quick and easy , got handed over to the person very quickly , and my problem was resolved 4 easy to talk to , helpful fast and resourceful also very polite and happy to help because u gave me the help i needed as your fully aware from my phone call to you today your customer service over the last two months have coursed me nothing but stress a letter is going to your head office and if i do n't get a better response from them i will be getting in-touch with my union solicitors and they can deal with this matter thank you very much kind regards cllr andrea watts pleasant .helpful .satisfactory somebody screwed up i like xxx , i have had to contact you time and again requesting a bag to return a phone to you .i have waited wks listening to xxx saying there had been a mistake and a bag was now being sent .finally today if agent has said that yet another of your idiot workers had messed up so he would send a courtier to collect it .what sort of company are you running there , with doze incompetent workers ?no wonder were leaving you ! ! very helpful , very pleasant , very nice service . the first advisor could not tell me what n why i was being charged for just happy to tell me she had stopped it but could n't tell me what it was for , then her system went down n passed me on to a new advisor .new advisor told me she still did not know who they were charging me on behalf of , then other queries halted due to there system going down and line disconnection and no call back to fix my queries on my bill although they know my acc details so no excuses for not calling back to keep a customer happy oooh n this is not the first time this whole situation has happened . the agent - mike was kniwledgable and helpf i thought it was an upgrade .i did n't want a new number or extra cost . best mobile phone company , highly rated .looking forward to staying with xxx .great prices and the best .thanks let down on promises and service ! very courteous , prompt and polite . 2 i was happy with the adviser today but never get good service from xxx and i will leave it once the contract will finishe at this present time i am feeling no confidence in xxx especially from the accounts dept the response and help received was not what i expected after the years being with you ,.lamaway for a month when upgrade svailable 4 days after i go ,will look 4new supplier on return the lady answered all my queries in a polite manner and in a language i could understand and gave me satisfactory answers they explained what i needed to do very clearly and friendly thank u my query was dealt with quick response , really pleasant and helpful sorted everything out 4 me very well the person i spoke to would not let me speak to explain my problem she kept talking over me and tellin me i was wrong and did n't know what i was talking about the girl i spoke to was very helpful and sorted out the error .however , the original error in my bill does n't make sense and i do n't think there it 's a satisfactory explanation .out feels like bill errors occur because not every customer will question them . your advisor was professional , helpful and effective .thanks ! just not happy . i tried to make a payment via your automated system but it was experiencing problems , the member of staff that took my call was very polite and helpful good clear answers i have been charged twice for my bill payment in january and i was told i may receive a refund or it may be a credit on my account .i need a refund for this and not a credit on my account ! i have not been able to resolve my loss of ringtone it is very frustrating . i had to fight to get a deal. no consideration of my custom until i pushed . i have to go through various people and never get my questions answers everytime i speak to someone they tell me something different never recommend xxxphone and always have to query the bill every month ! ! very good service i had the misfortune of dealing with customer services and technical department in egypt and have been totally disgusted with how i have been treated .accused of 'assaulting ' a member of staff because i called them rediculous because they did n't understand me or the issues i have been having with my iphone .it is only through talking to someone in the uk i feel i might have resolved the problem .even now i have to go apple which is a 50 mile round trip to get it sorted rather than xxx sending me a new phone out in the post .it 's just not good enough .i will not be renewing my two contracts when they are due .i despise speaking to egyptians .regards , paul sweetingham . just very good rapport , down to earth and efficient too ! the lady i spoke to was brilliant ca n't fault her i 'm really pleased wid her the woman was very helpful and cheerful towards me .a massive difference from the last rude one ! treated like **** i have been with xxxphone for years and am happy with the service i have recieved so far wrong answer the reason being is that i ask simple question for better deal to continue with xxx .i have chat online and got answered that he ca n't access my account and advised to contact customer care .i called the ask same question there and all asking security details and pass the call to other .i have words with four persons over there .end of all conversation , conclusion is that they are not able to offer any deals except available online .so same for existing customer and new customer .my next question was to discuss the same with any superior over their and got answer there is no point to discuss as i will get same answer .i ask for complaint procedure , got answer write letter .on request of notice period to cancel the contract and there is only way to write a letter and cancel .if xxx is not bother about their existing customer , there is no point to be loyal to xxxphone .to offer a good deal is one thing and its up to you .but get an appropriate answer and useful information is always expected .thanks .manish tadhani very good customer service for loyalty as i thought i cuda got spoken to nicer fast , friendly and efficiently dealt with my query i currently have two contract phones with xxxphone and spend in excess of sixty pounds each month .i want to add a third phone .i have contacted several networks to compare what you were offering on the preferred phone .xxxphone quoted over ten pounds more than other networks for a galaxy ace .i find this disappointing .the argument that the network is wider is irrelevant to some degree .the cost difference is massive and due to this i will need to take this third phone out with a different network .it 's worth noting that just before i renewed last year i was offered a very different deal .maybe the fact that i am unable to move provider without significant cost has some influence on the incentives bring offered ?regards every thing was delt with very well just a really good service every time i call recent over billing and xxx in general has poor communication through diff departments , been phoned to say i can have upgrade get cut off , phone back to find i ca n't have one xx the person who took my call could not help with my enquiry and put me on hold to get help ...never came back to me so after more than 10 mins holding i rang off .as the operator had all my details they could have called back but did not.the next time i rang the operator still could not solve the problem but was at least helpful ....this call took 27 minutes ...so along with 40 mins at your store today i have spent nearly an hour and a half not getting anything resolved . good service from the customer service lady he treated me with tlc .pity all advisors were not like this one .give him a raise plse x excellent service good service thus far person i talked to was polite profesinal friendy helpful and generally appeared nice quick , helpful & efficient service . good service not really very pleased with the service everything i needed was resolved quickly and efficiently fiendly , efficient and resolved my problem . xxx is worth it no your staff are always helpfull i have no complaints happy with the query i wanted . 3 different people have told me 3 different things when i have called in i have been with orange for 3 years and billing has been consistent , my second month with xxx and my bill is 3 times more than what it should be .the assistant did clarify my query and gave me valuable information but i did feel at times he was frustrated and a little patronising towards me your rubbish .not happy with my contact or phone . xxx have being good 2 me as i have had loads of time 2 pay my bill and have let them down .iasked could i pay my bill in full on saturday i was told no has 2 be on friday it was handaled with speed & effiecentancy good service from consultants but bit misleading that i was told via an automated response that my phone could be upgraded from sunday but then find out that this is no longer accurate .this needs to be changed !apparently your policy changed on 1st jan .so message needs to be changed !this misinformation wasted my time .also thought that i could upgrade one of my numbers for free but then found out a bit further in conversation that i would have to pay for the handset in addition to monthly charge .this could have been said sooner in the conversation .felt like a hard sell , would rather have been told the main points first !however staff were courteous and helpful .just disappointed with outcome . because i really dont think they give a **** about what problems your having with your phone and they fob you off with what you want to hear and then nothing materialises your web site is rubbish ... ! it is never working correctly .... ! very bad service indeed from a customer that has been with you for a very long time .i have been assured that o2 do n't have any bother with their web site ....so sort it or i will move my business . i have had many problems with my bills one of them been charged for 3 months for internet usage that i did n't cancel.and no help or advice on best tariff for me .will be changing to a different network asap ! it would appear that my complaint has been settled however until i see the credit on my account i ca n't give it 10 for everythingsent from my htc trying to sort out getting my phone exchanged and everytime i got through to the department , someone hung up on me i was told 3 weeks ago by xxx staff i could upgrade to new iphone 4s on 11/1 only to ring up yesterday to be told this is now 03/03...i asked for some leeway on this and was told to pay up my contract and you would consider it ...not good enough imo .i have been a customer of yours for a long time and will now consider leaving at end of my current contract . 10 very articulate answers explained everything in a pleasant manner the service i got from the advisor was first rate the score for recomending you is from past treatment and experience and as soon as my contract on this handset is up i will be cancelling it and ending my run with voidafone the lady that dealt with my call was very helpful , and nothing seemed too much trouble , you dont seem to get that at many places anymore , thank you no signal at all and call centre staff to happy to pass me from one department to another and still no adaquit result which is why i am having to ring again tomorrow to cancel my contract as your cancelation dept was closed at 4 pm i had no problems . q 2&3 , operator dealt efficiently & effectively with my enquiry .q1 .cost creep on charges and doubts over xxxphone 's tax liabilities .john . the lady i spoke to was very helpful and concise i have had 3 extremely large bills recently which i am very concerned about i called with a complex series of queries and issues arising from a misunderstanding in my upgrade , and the situation was explained and sorted above and beyond my expectations .i am very impressed and very grateful to the operatives concerned . three operator was very polite knowledgeable and ver nice it was good service in happy enough with the query handling , but i stillcant play the video attached .i gather its a .gpfile from an iphone .any suggestions ? for all of the service . xxx have constantly blanked me , and still unresolved yet it 's a easy case to solve , xxx have seriously gone down hill and my company will be approaching a new provider asap my phone call was fast and helpful thanks the young gent , was well mannered , helpful , and understanding . attention to details 0, no understanding , no flexibility , asked the same question to 3 different people with 3 different answers , am going to change to another provider tomorrow . 10 because the internet still has a lock on my sons phone and it was supposed to be taken off job done as asked no phone me you do n't do wat u say ca n't trust u i 've been a customer for over 15 years last 6 months have been a night mere did n't relies your name had changed to none caring monetry company sorry to go on but u did ask never mind only a few more weeks left on contract then i 'm out as they say in the den not bothered complaining this time cus u just do n't listen say one thing though i bet your md knows how mutch there phone bill is and i bet they do n't get a figure picked out of the air but apart from all that i 'm fine thanks for askin as a customer i have been treated well apart from one time ' overall excellent service i find customer service great thank you i pay a huge amount for my contract and i ca n't handle this phone anymore , i want a upgrade or want to leave xxx 1 could understand person . 2 very helpfull 3 good cmmms . i have 5 contracts in my family , i needed to increase the minutes on my daughters phone and thought since i pay over 120 pounds a month that there would be something xxx could do .i now have to pay more as i would have had to transfer to a different dept to ask and i did n't have time . i felt like i was a valued customer .felt that the person that i spoke to genuinely cared about helping me .and i felt that the problem was solved to my satisfication .fantastic ! ! good knowledgeable assistant rather than some one who passed you ffor pillar to post as i am not happy with such a big provides have no stock on i phone 4s as i am nearly waitin two weeks where as all other providers have stock i will say some thing wrong in relationship with apple the woman i spoke to was lovely and very helpful very pleased with service and clear information given i had a number of queries and the person dealing with them was very pleasant and helpful and solved all of them . i was very happy with the service i received . cut off then i went through the whole thing again but the third operater was gd the lady in question was polite , helpful and got me a better deal when i was quite happy to leave for another company . because they fixed the problem good service **** service ! good service - was on hold for too long but resolved ok no my content control still hasnt been taken off yet pleasant and professional everything was excelant thank you good quick service all pleasant prompt and useful . i was passed to 3 different people , none of which wanted to help .the final solution - to cancel my account and re register - still has not solved the problem ! i hav allways been satisfied with xxx wen i fone u se ar very helpfull 3 confusion over upgrade dates over past few months .clear help from adviser today . no comment as my phone is now working again the person i spoke to was very friendly and helpful . confusion with my account .no real help understanding it . when u get sent a blacklisted handset sent to u as a replacement for a broken one , u wonder what the **** going on .especially since my phone is an emergency contact number for an autistic child .luckily the call handler i talked to had the fore thought to check that the phone was blacklisted and resolved my situation by arranging a replacement i 'm a nice guy and its nice to be treated nicely(unlike ur team in bexletheath store ) because your process is tortuous and onerous on your customer .this was made more frustrating by the suggestion of the adviser that after i had gone through the process of e mailing to cancel a phone i have never used i needed to telephone again to see if the e mail had been received and auctioned .you have my money you owe me the easiest not the most difficult process to disconnect a redundant number which was only acquired to get me an i phone . whilst not directly your advisers process she did make it more frustrating and difficult rather than easy . no just generally poor .i was told to phone a phone manufacturer to resolve a problem on a phone that you supplied .i believe that this is not correct and i am considering reporting to trading standards .the phone was new btw . good service very helpful the service i received was good but i was put through to 3 different people .also i dont know if the issue is sorted yet hence the scores excellent service excellent service , helpful sarah was brilliant totally understanding and so nice to talk to someone who could help me !many thanks for such amazing service ! 9 because i had no problems , and found out excactly what i needed to know very helpful and understanding polite employee overall the call was good but your computer systems are very slow which makes the customer service rep have to wait .secondly at one point she said you do n't deal in kilobytes when in fact my bill indeed had kilobytes on it .just a bit more listening and less presumption is alway good to remember . i rang up to talk about my bill .the person who tool my call asked for my number .we got cut of and he did not ring back .i am very um happy with your company at the moment .my bill changes from month to month and i can not talk to any body about it so u would know my comment . uk call centre , good staff , could speak english , very helpful cs guy was polite helpful friendly .however i was cross that when i tried calling xxx initially it sent me through an auto system never allowing me to a person .he was helpful , the system is not . you do n't care about the little guy and i will not be with you myself when this contract is up for renewal good customer service by operative .does not warrant recommending xxx , but reflects performance of alex . gd service i was very impressed in the way my question was dealt with i was lied to on my initial upgrade call ! ! the last customer service advisor i spoke to was very helpfull and understanding to my situation told me the info i required . friendly and efficient service . no the lady dealt with my problem quickly and efficiently m cox because ive always used xxxphone and i have never had any problems with your company job done , everything was perfect as it was a very good service and very helpful very easy hassle free helpful knowledgeable ans friendly the original query has still not been settled , plus the addition of overcharging on the recently received invoice . reasonable solution , offer could be better . handled my request quickly and efficiently . i have been hung up on four times , had a day of to recieve a phone that was lost just fantastic communication i thought you was very understanding about my situation and it 's really helped me .thank you . the lady was very understanding and dealt with all my needs 10 i would definitely recommend xxx representative was good , the fact there is no agreement between xxx and the states resulting in very high costs is poor . richard was professional , helpful and most polite and went that extra mile to help my query !many thanks ! ! the person i spoke to was polite , spoke clearly and got straight to the point .she answered my query clearly .this has n't always been the case with your staff over the period of my contract ! i have lost thousands of pounds because i was mis-led good customer service most months i have been with xxx each month i have to make a call for an error on your behalf !have not been impressed with some of the service i have received on the odd occasion !but on the others and some individuals have been exemplary on customer service !my overall reason is the service is to inconsistent and have been told different things for 1 situation ... i believe i should have been told the same thing each time ! ! v helpful and knew her stuff ! based on this occasion my request was dealt with swiftly and effectively ! the q3 should have read 10 the lady i spoke to was 100 % the most helpfull person i 've ever spoke to regarding anything to do with customer services with any company , she deserves complimenting best customer service lady i 've ever come across u need to look after staff like that advisers both helpful and efficient - they found a solution to my problem and made effort to resolve issue .only slight negative was partly my problem for a misordered item that cannot be refunded ( our fault , not yours ) so in the end i have taken an extra contract which is extravagant on our part but it was beautifully sold in ! you gave me the correct information that solved my problem my problem was resolved . both operators made the process very straight forward and were both very helpful . was told comp system was not working properly .was then put on hold for ages and then eventually told things had been sorted .not confident problem sorted . i 'm 100 % happy after talk to advisor .she sorted all my problems with 100 % patience .she is brilliant in dealing the problems . the person yesterday was extremely helpful patient friendly in a genuine way and spent good time with me they could n't answer my queries .i phoned 3 times and boone could give me aproper answer query dealt with very efficiently an professionally to the standard i would expect from xxx every time i have rang up u have been very helpful + sorted our problems out thank u service was good all good and staff very helpfull very helpful lady all dealt with efficiently based on my experience with you xxx offered me the option to stay on paper bills .since then , 6 times i have had to phone xxx to remind them when they told me to check my bill online .not your greatest moment ! after much trouble trailing to xxxphone shop 3 times and still having a phone not working properly i rang 191 the problem was sorted straight away easily and efficently .why couldnt shop staff have known what was wrong .while i was very pleased with customer service on phone i ak extremely disappointed with shop service . 10 at first the customer care department were n't able to resolve the issue of my faulty handset without taking the handset back for repair-14 days without my business phone , no email etc , then andy the supervisor phoned after the first question and was able to resolve the issue .he is sending another blackberry to replace the faulty one ( 6 months old ) he lisened good customer service , short waiting time to get through to someone and the representatives sound very experienced and are polite , professional and know what they are talking about .overall , very good service . i was left on hold for 25 mins without any update and then when she finally did come back she had no resolution or answer to my questions , so i am no further forward than i was when i made the call . very good honest replys to my queries and on both calls the guys i spoke to responded to all my questions quickly and efficiently you asked me successful outcome to call - and no waiting on the line . just thought that the advisers were excellent in the way they asked about my queries and dealt with them straight away both were very easy to speak to on the phone helpful friendly staff who accepted that the company made an error , by accepting an upgrade and then changed the upgrade rules and cancelled it .but having sensed that i was very un happy about the situation arranged for me to upgrade by going into the store .situation sorted .justice restored .happy customer .: ) 10 she spent a lot of time obtaining the info & providing the help i needed .she was very polite & patient . the person i spoke to was very helpful and gave me the best option to suit my needa it was easy to get to the service i wanted and your collegue was very helpful . long term xxx user , polite and helpful assistance , swift answer to query , useful advice for future guidance . thanks to vodofone i had enquiries that had been solved very quicjly emily the voice at the of the call was just brilliant and very helpful verry fast answer for my call ,issue i had-resolved positive but my order has been delade(phone is out of stock ) happy new year ! the problem i reported was solved promptly that made me happy . very helpful when speakin on the phone unfortunately email didnt **** thru as said so had to ring again then sortd rite away very good customer service the advisor was very good .the signal on phone good an also value for money 10 i m not happy with my bill deduction coz i feel i 'm still being overcharged for yo mistakes service good just by text good service because i have been told a few time that i had no international barring in place yet i do ! ! fantastic service ! ! ! ! 10 service was useless , lost info from previous calls and the usual lack of help from you as per past 2 years .its really poor . the service i received was excellent the advisor was clear helpful and polite .a rarity 0 nice service from the chap that picked the phone ...very helpful person (y ) i am a potential purchaser of a motorola ' defy ' smartphone .you are potential vendors .i need to handle , operate and take sight of this product before purchase .i cannot get through to either of your retail outlets in oxford where i live to know if you have this model .your customer services are as stumped as me .waiting to be called back within 24 hrs is not good service .you need to address this . it was gd but not perfect .i 'll know next month had to keep repeating myself didnt resolve my problem was supposed to send me a text with instructions on how to try & fix mu phone didnt receive it i was on the phone 20 mins i was told if it isnt resolved i would get a replacement handset as is still in warranty all i had to was ring back but every time i do i get passed to different deapartments abroad and here having to keep repeating my self then to be told i cant have a replacement handset . no excellent customer service your company changes my setting with no reason so it 's **** i want to leave asap i 've been waiting 4 a delivery at home 3 days , it is handled outrageously ! the reason 4 my low marks is ,iv been with you guys since iv had a phone ,i pay my bill and pay insurance the one time i have a problem i get passed from you and the insurance group 2 b told that i have not claimed within 7days ,great !i live in a village i work here in the uk and in eu ...but the main point is the lack of personel touch 2 long serving custom.gutted ..i have canceled my insurance 2day and i will also do the same with my contract with you as soon as i can...after 15 years .soenjoy the money u guys have saved by not replacing my phone ,now u lose my custom and my partners and my childrens !false economey in the long run i would say ...im just a hard workin man with to much faith ,but it seems like just another big scam ..cheers . i telephoned to complain about the fact that none of my emails via the website had been answered ( except for an automated reply) - that each time to gain results i had to telephone .it was not the lady 's fault who answered ( hence she got 10 ) but whoever is responsible for chasing up the emails - if anybody does ! - it seems to me that customer service via email enquiries is appaling - and if you cannot be bothered to answer them please withdraw the facility . excellent customer service good service your call centre is a nightmare to call .agents do n't clear problems quickly , but talk round in circles .the calls take for ever .i do n't trust the charging system .need i go on ? too many different people to handle queries who ca n't make a decision i have been phoning every day since sat and still this problem has not resolved so have no hope or good reason to expect my delivery tmrw as it has failed to come the past two days .the guy i spoke to today was helpful enough .just the previous ppl not doing their jobs properly .let 's see if i get my new phone tmrw .if not i will be phoning again and will probably leave to network as this is getting ridiculous . yep because none of your staff read all the notes on the account meaning that now i have to keep on going over and over agen the long story about my complaint .also if you get told one thing when you call you will be told that 's not right the second time , only the last manager i talked to sounded like he understood what i was talking about and the rest of the staff made me want to jump out of the window for an excuse to stop talking to them .please look in to how you deal with your complaints because if this whole thing was handled in the right way i wouldent have left . very friendly and helpful adviser v efficient call was dealt with quickly , efficiently & resolved the problem . everything was dealt with very professionally , the woman on the phone was very polite , courteous and friendly . the third question should have been 10 i not happy with xxxfon the service is **** and xxx is **** . advisor was very helpful and resolved all problems . i had an upgradelast november time and had problems with it since day one and now i have to either post the phone off or go take it to a shop to get it sent away to get it repaired or exchanged , whilst i am still paying monthl , not had much help people saying the would ring back then do n't , be on the phone to xxx for what seems hours my person was very very nice but did n't know about a few of your apps , tech details like vidafone very helpfully , situation resolved . ur operators failed to give clear consistent or helpful advice on how to get me access to my private account .at least 2 operators put phone down rather than help me .ur system failed to allow 1 operator to pass me to someone who cd help .being told to call 191 again by 5th operator is no way to operate !i ca n't believe how bad service was . because then advisor was very polite and helpful asked for content control to be removed .phone op said she had done it .received confirmation text .content control is still on no the advisor was very good and did everything he could to help and helped us to solve the problem - thank you good service the advisor was great , your network is abysmal . because the last operator was really helpful hoping it 's all sorted now as i do n't want too ring again .all you operators were nice just did n't listen too me and did n't sort out my problem properly .hopefully its done now . a charming man who was understandable , helpful and efficient very helpful staff but unable to assist as i don t know the relevant password happy with service as soon as your online services are up i 'll let you know 0 i achieved what i set out to . customer service engineer knowledgable and polite whilst being patient and helpful .my request was resolved with confidence and no delay very efficient and helpful the outcome of my queries were resolved to my satisfaction and has given me so much faith in the customer service team thank you primarily because i 've had a problem with my phone for over a week and now could still be up to a week till its potentially fixed and am loosing faith in xxx the problem was not resolved and the member of staff did not put themselves out to resolve it was pleased with the general approach of the guy polite , knowledgable , friendly without being familiar & very satisfactory outcome . very helpful& polite . satisfaction 10 because the assistant was so incredibly helpful i was cut off mid process and no one has called me back to resolve my issue . because i find being with xxx u have a mumber of selected choises to chose from . quick , efficient , reassuring , friendly the advisor was very friendly and helpfull while sorting out my account which his colleague never did in december when i initially called today i was cold transferred to the department i wanted only to find out it was the wrong department i finally got to the right department after the 5th call good service happy with service long-standing accounts issues meaning restriction to service without advice to us when account is up to date puts a negative on otherwise positive service i stay with xxx as everyone i know is on it bit would n't say .its the best , although staff helpful today just was n't happy that could n't cancel one of my contract over phone and also i can get .the phone i want from a different company with xxx network and could n't upgrade to it ? i generally find xxx customer service polite and friendly and have always resolved any problems that i may have had . 10 cause i have always reccomended xxx i would rather you phoned me then i could tell you .as it would take to long to tex the guy i spoke 2 was just very helpful . good , quick service and no messing about ! the lady i spoke to was very helpful but unfortunately your rules state that i can not upgrade yet due to a change in the last few days !i 'm thinking about what to do as have been offered a similar option now by another provider . 7 not done what i asked 3 times i have phoned up 8 the guy was really good ,quick and sorted my problem with no hassle . the advisor was excellent he listened to what i said and delt with it he was excellent a credit to the business its only a shame not all staff are as effeciant as him ! ! ! was given the info professionally but i did n't like the cost of receiving calls whilst abroad . i have had to make a second call to you concerning a problem which i was assured was dealt with in december but it was n't .how can i be confident that this will be ? your customer service is awful !rang four times , got transfered three times , got the phone put down on me and told i was getting a call back at 6 !still waiting ! ! ! ! ! !not happy . polite and helpful .but unable to solve problem if u look at my notes against this phone no regardin a pay as u go phone i bought as a xmas present it might start 2 explain ring me if u want an update as its stil not resolved ! the xxx person hung up on me get some to call me and i will explain carphone warehouse representing xxx called me to say i can have an upgrade to any htc sensation i want , right now .your shop at xmas told i should .waittill feb 3rd .i wanted to know if it was a scam or if it was ok , you were n't able to tell me .i was disappointed cos my desire , which i love , runs outta charge quickly since the cat knocked it off the top whilst charging ! ! ! the service was overall very gud becouse the two men i spoke to know what they were talking about and what there were doing no 1 .i would recommend to friends when i start having right bills no2 .it was lucky i gave a 3 because nothing has been done to my query yet so it should of been a 0 .no3 lee waner the operator who was dealing with my call was 10 out of 10 very polite funny and very very helpful so that was why i have that score ? very good human service but the sim card that i had just been sent was faulty so i will be without a working handset for a day do i really need to mostly satisfied all staff that i spoke to on the phone did their best to solve the fault which cannot be said for the staff in the falkirk shop they were not helpful at all and we 've been back in the shop 5 times unfortunately the fault could not be fixed which means i will have to go back for a sixth time and if its not sorted i should get my money back or a new phone this is not the service i would have expected from xxx friendly and efficient answered query fast poor customer service , unless you talk to a supervisor , also not enough help issued xxxs poor handling of my upgrade which is now almost 6 weeks overdue , delivery dates continue to be missed .previous reps confirming the shipment of handset which is then discovered to not exist as its out of stock ? !however , todays rep tried his best to help even though his hands were tied due to poor stock control . you told me you wanted an email to confirm what i wanted , apparently you ca n't deal with it by phone !then whichever way i go onto support , followed by email us , it comes up with error 404 .wasted 20 minutes of my life ! !when i finally do get hold of you you 'll probably tell me i 'm too late !phone companies do n't deal over the phone . no treplacemenyt phone sent due last thursday phone calls and promisres bull **** magily gpoiong onto vodo shop top cancell both conytracts due to breach dont contact this phone any more via handler dealt with the matter quickly and solved the problem while i was on the line , happy with service advisor gave me , friendly and professional . no execution when same isuue discussed at length a month ago .all as a result of misleading aggressive marketing .my written complained was also ignored !very shameful of v on average it takes three attempts to get anything done at xxx . yes price for fixing iphone4 screen disgusting , leaves me with badly damaged phone for long time on question number two i answered 7 , this was only because i was left a little unsure of some of the dates i was given , other than that i am and have always been a very happy xxx customer , thanks mainly to the excellent customer service i have recieved over the years . good service was not pleased had my 5phones suspended but when i contacted vocative it was sorted out by the advisor well no prob i was on the phone for 1 hour this morning trying to resolve the issues with my new contract and found the customer service gentleman rather arrogant and appeared not have a problem in cancelling the contract if that is what i wanted ! !that was not the object of my call i was looking for confirmation of the agreed contract which your advisor agreed to email me and failed to do so. i am still not convinced i have the best contract available to me . cos the man was very helpful , efficient and polite .it took a little while and he chatted nicely to pass the time and apologised for the time it took .a very pleasant experience . xxx does not do what it says but gives false info to stop customers off it 's the first time in wks that i have had a conversation with xxx that has been satisfactory if u look at my last calls over the last 3 wks it 's been a total nightmare so to speak to a nice lady who was very helpful it was great she had good people skills and was very apologetic for the wait and answered all the questions i needed to know and more and i have talked to much worse people at xxx as per the questions and the handling by your administrator was very good . they reflect my opinion no call handled with proficiency , but could have been more sympathetic , and , as usual , do n't have any tools , infrastructure , or procedures to serve its customers well , with speed and with ease .like most organisations that only pay lip-service to matters of customer satisfaction , the people that design and implement your services have a serious inability to see things from a customer perspective .probably too busy scheming to maximise profitability to have time thinking about customer satisfaction .is n't it sad that xxx does n't realise that a highly satisfied customer base is the best foundation for great , sustainable profitability .martin camden , 07734 923194 . excellent service very helpful and sorted the problem with out any fuss the problem never got fixes after being put on hold and passed from department to department then got cut off and no phone call back . friendly , knowledgable and helpul .easy to understand , and obviously happy with his job at the time i called . i didnt get the answers 2 my questions got 2 wait for my bill your support service was very poor i did n't not get a reason for the fault nor the email i was promised ! rubbish phone need to change now.long time customer ..not for much longer . wanted to change name over on contract the assistant was more than helpful but couldnt deal with the full request due to a 5pm closure of another section problem dealt with quickly and efficiently the person on the phone helped .but not happy with the out come ! call dropped multiple times , inadequate call routing , agent having information not matching the website , query unresolved pending call back , little faith callback will actually happen . cos you was all spot on thank you ive had so many problems with this contract and i feel more could have been done to help in general coz u delt very well with what i needed that 's how a feel i was on the phone for about an hour going over the same details ,on hold serverel times and the advisor did n't seem to know what to do .my phone now still hardly gets a signal so my problem is n't resolved and i do n't have time to waste an another hour explaining to another advisor to fix it ! ! the customer service agent was very polite and sent my new pin code immediately . the advisor was as helpful as he could be , however his hands were tied because the way that repairs are handled by xxx , there is no way of contacting the store that is handling my repair unless i actually go into the store .why does n't every store have a number that they can be contacted on , at the end of the day xxx is a phone company ! the advisor was very pleasant and very very helpfull . really friendly and efficient service by rosemary .understood the issue , clearly communicated what she could do to resolve my issue and how long it would take , all with a smile .great ! answered call quickly was polite and solved problem . 0. i reported yesterday 3 times that my internet is not working , and it 's still not working . quick resolution of the problem .pleasant and helpful staff advisor was really gd .polite , positive with the call .my initial content control still not removed .was told that once its done then i will need to switch my fone off and then back on . friendly professional service which sorted out my issue and the person was happy to help with any other questions i might of had . good service excellent service i 'm still stuck with a terrible phone .the phone was recommended to me by a xxx rep. no unhelpful staff .awful delivery services .dissatisfied . your staff are great but the answers were not because i am happy with the custom . poor service the lady on the phone was fine , but i do n't feel xxx were helpfull at all , i ca n't be with out a phone for weeks while its being repaired , i should be able to swap it out ! the operator was very clear and concise ...a very pleassnt young lady advisor was very helpful and cheerful on phone . the advisor was very helpful . because no one has bothered getting back to me about my problem .useless company . good service what i asked 4 was done satisfactory ! q1 , i could n't say with confidence that the network coverage is great ,maybe it is the handset that is the problem ,at this stage i do n't know ,q2 i 'll not know until i receive the new handset ,the explanations i received from the girl was very acceptable and was the 1st time i felt listened to throughout this on going problem .q3very satisfied ,great phone voice and temperament ,seemed to know what she was talking about ,she also promised to call me back if i was cut off ,please see previous calls today .feel this problem can be resolved now .i was about to tell xxx to go f-ck themselves ,after over six years being a xxx customer i expected jo be treated better , i feel i finally got that with the last call handler ... xxxphoe is a helpful networt i hav had trouble but they have always done what they can to sort it out very rude customer service . to be honest with you i always had xxx , but when i had only one number i used to have only one number i was more satisfied than now that i have 4 numbers , is noble , i mean that should n't be the case : i was made to pay for something that i did n't ask for , and is not just the money : is the fact that i went in the same store , not one , but three times and i was assured the subject mater was solved , coming now to 7 months and i check all bills and i 'm faced with the same problem .that is very inconvenient beause ur r the best no good proffessional maner in dealing with my query . good service very quick efficient service .person who helped me was very pleasant . spent 15 mins waiting to get thro .second person i spoke to i told them all the info re issues in bullet point so it was clear and explained past issues and they then repeated my issue back to me quoting i had an issue with text , i never mentioned the word text .then they asked two more question both of which told me that i had n't been listened to at all .i then asked if he had heard anything i had said and laughed to make him feel a bit more comfortable and he hung up on me .it does not help matter that i have already been into 2 xxx stores and they did n't sort out the issue .on a good not i had a fantastic service from a male at you 're call centre around the 20th dec so i do n't give a bad score with no consideration thanks for you 're time in reason this . customer services did n't resolve my query . the man i spoke to was very helpful and easy to talk to .the service was very quick and the offer given was good .thank you x 5 depends if i can get it sorted tmz 6- because my whole experience of upgrading my phone has lurched from one issue 2 another and has yet 2 be resolved satisfactorily .10 and 9 because ty advisory dealt with this latest issue well . the person i spoke to was very pleasant and helped me understand my monthly allowance ! 100 % helped because you understand customers the lady was very helpful and went above and beyond ensuring , for the first time in a series of issues that it was resolved over charging on two monthly bills , extremely disappointed and will not recommend xxx again . advice was brilliant , very helpful , obviously very knowledgable but still could n't sort out my problem without another phone call because of information that was omitted to be given . first time i rang , the gentleman who answered was very rude and said i needed to hire .my own it engineer to assist me .second time i rang , lady was very helpful and spent time assisting but looks like the dongle usb stick is faulty so i need to go back to shop to ask for an exchange . guy i spoke to dealt with my issues with the result i wanted , was polite and helpful i was real happy everything was sorted out with no buts or maybes and i was not passed from one person 2 the next told about great deals to benefit me and it ends up making me worse off and paying alot more than i should be , not been impressed lately , been a customer 6 years now ! always had good results and very helpfull any time i 've phoned the lady was very helpful and very happy to help me because the adviser was getting the answer to my question wrong , the adviser tried to impose authority on me because what i was told was completely different with what the adviser is trying to pass across to me not at 00:19 efficient and helpful no bullshit i got things sorted got everything i wanted ! long term customer pleased with the service .always found staff helpful .only problem i have is that i ca n't access your website despite numerous phonecalls and resetting it just does n't work so i have given up on it !overall very good quick and helpful straight to the point i have been served well , im happy with the service you said 3 questions ! you are the last network i would recommend to anyone!cancelling my contract ,why would i advise anyone else to join you !and by the way your staff need some serious training ! good customer service 10 my customer adviser was amazing ! it was a real pleasure , to have an english , helpful , patient , polite , person helping me to understand my problem.thankyou . the chap that finally dealt with me was very good .the fact that he was not in the right team not so good i called in 3 times n they cudnt resolve my issue but fibally it got sorted the lady was very helpfull and is calling me back tomorrow to solve my problem based on satisfaction with service no you lost points due to being cut off 3 times while put on hold .not good for a communications business .last operator was great .first 2 could not help as i cd not go back to the previous price plan i was initially on as of the change of policy , my first rating was 8 , my query was resolved so 9 , the advisor was though very courteous and patient so 10 . satisfied customer i guess the advisor was really helpful he was able to resolve the problem and i was happy with the way he handled my issue , thanks for the great help good friendly staff did not help fix problem and were rude they hung up i am v happy with the overall service i hav and continue to recieve from xxx in all , however the reason for giving a ' 9 ' rating on recomending xxx to others stems from the begining of last yr when i recieved a bill that amounted to 2 months billing , when i queeried this i was told that ; `my billing period only coverd 28 days , therfore that extra amount was to cover the aditional 26 days in that year ` ! , i still find to this day that uncomprihencible as those extra days where in the calender months even before the invention of the phone !let alone mobile phones + contracts ! !and see that only as a 'tucked away in the smallprint ' item for the sole purpose of gaining more money from loyal cousomers sutch as myself , and if it wasnt for my daughter being on my contract at that time i would hav left then and only for that reason . friendly staff and refunded me without me asking to young lady was very helpful , resolved my issue , answered my ( many ! ) questions and also gave me extra useful information regarding my new one net express account . helpful , polite , patient and courteous staff .went the extra mile to find me a better deal . fed up with constantly having to call to ask you remedy the same problem . very pleasant & curtious sorted my query quickly staff ill informed . good service always treated me reasonably well .enquiry today delt with quickly , politely and a good out come the lady was excellent and gave excellent customer service and sorted my problem out it was excellent quick and easy last advisor i spoke to done his best although still unable to resolve .first advisor told me he had placed a credit on my account which he did not - and place me on hold before dropping the call .communication from mike durbridge states xxx staff can discuss their accounts with customer service however i was unable to find a resolution . you asked .i delivered . because i got no sense and didn-t like the attitude i got have been a xxx customer for a long time , always a pleasure to deal with andgood deals u were not able to answer my question as the offer i asked about had no definitive end date . average customary gud service and delt with pront no...do n't push it ! problem partially resolved but a helpful advisor . gud service advice was useless not solved problem with my handset . they could not solve a really obvious reason for problem took money for a bill and did n't put my phone back on there is 2 phones with xxx i pay my bill and you tell me i ca n't get it back on i have only ten day of a phone you refused anymore of my payments very polite . . listened to what i wanted . . the department i needed was closed when i called . great customer service and prompt delivery on solution problem solved . i was very pleased with the help i got on the phone she was very helpful i placed an order online for iphone 4s before christmas , the following day i received a call from xxx rep , who said order had n't gone through but we can process now and i informed that i had been online previous night and i didnt want a dup order . 2 phones were waiting at liverpool st store london and 2 lots of payments for phone came out of account .so not very happy with service and the reassurance from xxx rep who said this would n't happen . efficient .helpful .friendly . the lady i spoke to , claire i think , was knowledgable , professional and friendly .all questions answered and good service .wish everyone you speak to on the phone could be as efficient .well done . carnt give ten out of ten now can we : ) the call was fine , the operator could n't have been more helpful .the frustrating thing is having to make the call in the first place . when you say we 'll get back to you in 48 hours in an e-mail i expect a call , but nothing so i phoned back and was told somebody would contact me in 48 hours , still nothing so again phone and get told someone will get back to you in 24 hours this time , doubt it 's gonna happen but time will tell , not good customer care is it ? ? been trying to get a sim activated for another phone on my account for 3 days ! ! ! ! ! ! ! ! ! always told it will take 10 mins but it still does n't work . no doubt i 'll try again tomorrow . problem still not sorted , cut off at least twice , lost 5.00 credit on phone , as had to top up again to speak to you ! ! phone still not working ! ! ! !why do n't you ring this number to help if you care ? ur staff r not trained as well as they should be they all say different things when i was with u i was passed from one person to another i find some of ur staff ca n't understand me and then when i wanted to end my contract i was messed about with 6 different staff memebers and then ended up with a bill that was 22 pound from ur staff and then it went up 2 65 pound so i will never go back to xxx and would never let anyone else i know . problem solved efficiently simple answer to simple question , but courteous . got cut off and you never phoned back the land line .resolved my issue my self . 10 advisor was polite and efficient the service received and the problem has still hasnt been resolved because the woman i spoke to was very helpfully and explained everything i was unsure about no because the guy who dealt with my call was wonderfully helpful and such a kind man x my quiry was answerd and delt with in a friendly and professional way over the years i have been with xxx i am very happy with the phone service i get for the money i pay but found so many billing problems over the , years that should never have happened .i find it so difficult to understand so many of the advisors accents .i think the advisor did as much as he could but i still left the call without the problem being sorted . advisor very good but what he sorted out wont happen until next bill comes out !time will tell ?i have had so so many problems and each advisor tells me something different ! ! a very unhappy customer ! no-one was able to help with my request about being sent the wrong phone .i have been with your company for 20 odd years and still my account can only be dealt with between 9 and 5 . above that i was sent an old model when i asked for a samsung galaxy nexus .very disappointing .now i have to go through the hassle of sending back and waiting in for another delivery .i will be calling tmo to speak with a manager about this . 0 i 'm busy watchin liverpool game .:d because the bloke was very helpfull because i dont use my mobile much and my bill is over hundreds of pounds every month ,thanks . adviser was useless , i wanted a proof orpurchase and this is my 3rd request for it .he kept me on the call for 20mins after which he told me to go to the xxx store i bought it from .do you actually train these advisors ?why do they always have to refer to their manual every 5 seconds ?pay more and get some humans with brains ! my query was answered fully and courteously . no very helpfull clear polite patient i rated 10 because the technition was helpful and waited whilst my phone was loading becuase its very slow . was on hold for a substancial amount of time , called up 3 times and the problem was not resolved and still is n't my phone is broken and i was advised an upgrade the 24th of feb now its the 22nd of june staff are friendly and try to solve ur problrm i feel xxx has excellent customer service and are always prompt with issues that arise . he was very helpful and understanding and well mannered the customer service was very good .very helpfull . all issues sorted quickly .and a guy who knew what he was talking about .thanks happy ! the man was very helpful and the call was dealt with quite quickly the problem was not resolved . 10 did not solve my problem and attitude of operator very helpful polite young lady .awaiting bill review impressed with the way i was dealt with i was not happy with service received from previous sales staff i have been mis sold a product i then had to repeat conversations and prove that i had not received information i felt like i was being told i was lying and did not feel like i was treated fairly . not helpfull lady i dealt with was extremely helpful .she gave me other options as well as the suggestion on how to fix my problem . friendly and very helpfull advisor no problems other than his computer was slow nice friendly staff excellent service lady very help full your network has never let me down , in any way xxxphone do not do what they say 3rd time i have called have been told on 2 seperate days manager would call back in 24 hours still waiting after 4 days 5 on thursday ! ! have been told manager away from work for personal reasons will deal with calls on return maybe on thursday .what will happen if she does not return ?sorry but this service is just not good enough just tell me honestly how long does it take to check a tape from 24 /12 and make a call i would like your feedback advisor very well-spoken and professional .extremely helpful . yes ur system has failed and me the customer is paying 4 it i am canceling my standing order 2 u until u sort it out my blackberry still does n't work and the advisor tells me it should and now no one answers 191 on hold for ages now you 're shut !terrible . very helpful excelent service thank you great customer service the operator was quick to answer and resolved my issue quickly and promptly u did n't solve my problem and wernt much help at all polite man who dealt with all my queries . the advisor i spoke to was english , i could understand her perfectly .she gave me the answers to my question very quickly with no problems and no unnecessary questions . the customer service rep was cheerful , chatty and answered my query sufficiently . overall a very poor customer service from xxx as a loyal customer very disappointed with the my upgrade got told different things by lots of different departments on the cost of my handset one person said it was free another said i need to 100 another said 79 and another then said 41 i phoned on behalf of a friend as he did n't get the right info from shop and i knew customer care centre wood help .vicky rang my friend back and helped him i all ready have . very disappointed at the service i have received in relation to trying to upgrade my phone . . promises which have n't been kept and misinformation has resulted in me having to phone vf 6 times in the last 3 weeks to try and resolve the issues . .when you promise to phone someone back do it ! .as a loyal and as xxx put it valued customer i am appalled at the service i have received .if i treated my customers like this i would be out of business . .a very disgruntled customer. . the tech man was very hard to understand and now that the original fault is fixed they have left the phone with an additional fault that was not there prior to the call ! ! !so yes i 'm not very happy . because it took 3 calls to finally reach someone competent .i 'm extremely dissatisfied with the ridiculous delay in having my phone repaired and returned to me . it is discusting that you charge for a minute for a call that does not go through or to a phone that is engaged - it 's a ploy to make more money and is not at all fair my request for compensation could not be fully met by the advisor .i have to spend even more of my time pursuing this in writing . the lady was helpful , friendly and efficient . it took a long time to get connected , i was told i 'd have to wait 9 days before i could speak to someone about an upgrade even tho others have called me offering xxx upgrade deals 10 very helpful service and very accurate advice given . he was help full , apologetic for someone else 's mistake and sorted the problem for me quickly the guy was very nice & efficient & .resolved my issue very well . . kind patient staff the service i 've received is not up to my expectation ,after having problem after problem with both of the handsets and have complained several times , to receive nothing back .i have ad the contract for 4 months in which i have not been able to use one of the handsets ,which i do n't think is except able .today i was told that they would replace them with new blackberry handsets , which really i do n't want because of the problems i have had with the handsets i already have .i really do n't want to terminate my contract with xxx but it will leave me no choice , as the blackberry handsets are not for me and will have to go else where to get a different handset . operator very friendly & helpful but her advice has not solved the problem .have not been able to use phone for past 3 days .very frustrated . i am not happy with xxx 's inconsistency when i have been a customer for over 10 years q1 .i was talking about my current contract and learned that 'unlimited ' actually had a limit .also , i felt a little misled with regard to my data allowance and internet usage - it was not what i had thought that i had signed up .this , in combination with other situations of dissatisfaction , make me unlikely to recommend xxx to othersq2 .the advisor was helpful and efficient and provided all of the information that i requested .q3 .whilst the advisor was helpful , i was not happy with xxx as a company following some of the information i received . quick , effective and staff fully understood my needs and met them . one problem .i much prefer english call centres as communication is much better i called to successfully cancel a part of my bill that was too expensive . the adviser was polite and courteous .but i can still not send mms messages .so pointless in the end .had this problem before with your network which has degraded in quality beacause the phone always gets put on hold then the phone gets put down on you then you have to repeat your selfs then if that not enough you ask to send back infomation and get intouch at late at night good service problem not resolved .i think a call from customer care is prudent ! the person i spoke to was ver helpful and apologetic hence the 9 but she was not able to resolve my queries hence the other two low marks .my complaint is not with her but the problems i have getting queries dealt with effectively . excellent no hassle service left holding on for 1 hour after apparently you had closed !problem still not resolved ? ! contract finishes 16th jan so seriously considering changing network provider ! 2days later still not fixed because all my phones that xxxphone keep giving me come broken or not working correctly and nobody wants to sort the problem because the service was good .now can i have free stuff for being a loyal customer and taking time to fill out this survey keep getting told delivery date without checking stock then cancelling deliveries .2nd hand phone replacement for stolen one doesnt even work properly .fed up . people i spoke to were polite friendly patient helpful and knowledgeable . because i have had no signal on my phone in my house except for e,mergency calls only and no one has been able to tell what the problem is all good good service and efficient ! absolutely .first of all my phone was delivered by courier , two days earlier than agreed .this was done without any notification or agreement with myself .i did not receive anything through the door to inform me that someone had tried to deliver anything .i have spent the entire day trying to find out where this new phone is and the courier driver claims to have left the phone with a neighbour ( who i have no idea who it is ) and it turns out this neighbour does not have the phone .i called xxx again who now say it will become a police matter .i still have no phone , my current phone service has been unusable for the last 3 months so i really need a new phone .i have no idea who has received my phone which contains all of my personal details .if this is not rectified by end of 12/01/12 then i shall be terminating my contract with xxx . ! ! excellent service and problem solved hence high marks ! howard very good at advising of my account registration problem and jane good with dealing with my upgrade .howard was very helpful . poor service ! ! i spoke to 3 of your staffs ,two were very helpful.one ( 1 ) was difficult in dealing with me! but overall ,it was good ! because yesterday my problem has been resolve the adviser was friendly and helpful but did n't actually solve my phone problem . never get my billing right .each time i get different and conflicting information .ends up costing me more money than it should . not resolved my problem i was very happy with the call as he explained everything i needed tp know and give me the best product for me ! ! solved issue straight away , was extremely helpful alex oram was courteous , helpful and impressed with the way he wished to assist .he went that bit further to assure satisfaction . the adviser on the phone abbie was fantastic.areal credit to xxx customer service . customer service provided very good and helpful with virtually no waiting time . the gentlemen was very helpful and never had any problems with company fast and efficient service becouse i was on hold for so long and the man i spoke to said he was goin to ring me back to see if the proplem was sorted and he never did because the problems arent resolved yet the lady was very informative and very helpful the lady i spoke to on friday the 6th should be given a pay rise she was fantastic but the lad i spoken to yesterday the 10th had nothing but a patronising tone through my whole call !and the fact your customer service is on a charged number ! i am unhappy with what the way my claim is being dealt with .i have been given mixed messages in regards to my claim . the lady was very helpful 1 because i know that xxx make mistakes especially after upgrades so that 's why not a 108 .this was no reflection on the individual .2again , york processes can let you down even though the assistant sounded capable .3 because she was helpful and answered all my questions my query was not resolved and i felt that i was 'fobbed off ' by the person i was speaking to because he could n't be bothered to help . someone somehow got my details changed on my account with you , i have never had a satisfactory explanation how ,but you said i would always be asked a password to ensure this would never happen again , i was not asked ! satisfied with service . after having to have my phone replaced twice , the new phone did n't come with a new sim , and mine does n't fit so either i wait 3-5 days or trawl around looking for a xxx shop , very unhelpful well i pay insurance for the blackberry every month why bother as they will say its our fault the phones broke and i have to find 120pound of which is alot of money i pay 40,00 a month on contract plus we have two other contracts as well with xxxphone its disgusting . 0 i have had great difficulty in sorting out my upgrade .as even though my previous upgrade phone was collected on the 3.1.12no one at xxx appears to be aware of this .so i cannot restore my account to its previous contract or upgrade to another phone .however the representative i spoke to last night ramon 11.1.12 said he will sort it for me today and put me through for my new upgrade today . excellent insurance claim help i was on hold for 34min and the told due to an emergency xxx were unable to take my call and cut me off this is at least the 5th time i 've called and the problem is still not fixed .because the call rate is wrong i 'm constantly generating further wrong bills that will need more calls to fix .the customer service on the whole has been good - i 'm sure they intend to do the right things , but something is obviously going wrong with sorting the problems once i 'm off the phone .and to be honest , 3 months down the line , it 's not really acceptable . cos it a joke obviously i was satisfied with the outcome of the call . advisor well informed and polite answered my questions and gave me options of possible solutions she was efficient pleasant and a credit to xxx .jh nice to speak to a call centre in this county , very pleasent young lady .aaa*** she was understanding of my problem .she listened and heard what i said .sorted it out and was easilly understood . i do n't know because that 's how i feal i got cut off mid call after waiting 20 mins in the queue then called back and gave up after queuing another 25 mins helped solve my issues quickly and efficiently i waited 24 minutes to be passed around between departments without explanation at reason for delay .i was hoping to clarify with upgrades dept .if i may be entitled to new 4s iphone since i travel europe a lot and pay considerably high charges .i have been a xxx customer for some years and expect better service and standards . the woman i spoke to was very helpful and it felt like she tried everything to help me , though i do n't think there was anything she could actually do , due to the fact that the signal of my phone has dropped in standard over the last 6 month but now it is terrible and to be honest if it does n't sort itself out soon i will be going to another mobile provider as i think xxx is by far the worst out there ( signal wise ) .it sadden 's me to say that after over 3 years of using xxx ! 10 mins to answer then when question asked and number given did noit receive call back very fair not by text . adviser was good .he was also prompt and courteous .however , your system automatically cut me off while the adviser was still trying to resolve my query because it was 8pm .these are my reasons . i think 8 is a fair score for service i recieved every time i call to query anything it 's dealt promptly and the advisers always asked is there anything else they help scott was very helpful most helpful , knowledgable , calm and considerate person i have dealt with at xxx so far .thank you waited 15 minutes got cut off phoned back and you were closed very helpful and efficient service provided . the advisor gave excellent service was very calm and polite the advisor i spoke 2 before her was aman and was very abrupt i will another day b cos its not convenient now not happy with the service and info mation because they were all really good operator was polite helpful & informative but unable to help me - to process my topup .i have failed to do so online or on mobile .help ! i am very happy for service . really good service , customers services was closed it was 830 when i called .ithink its too early they did exactly what i needed then to do swiftly and answered my questions helpfully i 'm happy because i was helped a lot and the advisor was very polite and nice i was let down a number of times by the xxx shops and the service by the call centre was excellent very prompt not atall 10 . brian was excellent .he 's an excellent ambassador for xxx .his manner is excellent.10 .my experience in your cardiff st david 's 2 store very poor .i was served by the assistant manager . great customer service very helpful .x i was put through to an overseas call centre who were unhelpful and who then put me on hold waiting for an advisor in the uk.after 30 minutes on hold i gave up only to find out the uk call centre had closed so i could have been left on hold all night . 8 out 10 because i did not manage to resolve my problem it was out of hours for help because u cant remove content control i have to go shop to get it removed because not good service to expensive 02 is better no one have me the correct information and i was told different reasons and solutions each time i spoke to someone .it was as if they were on a time limit to resolve the problem as quickly as possible regardless of finding a complete solution to the issue .all people were polite and nice but ineffectual and therefore stressful and frustrating for me the customer . i had a sam360 and i thought price of r contract v hi now u have swapped s360 for v v baslc nokia and no reduct in cost because person was helpful with my call i asked for a number to be blocked and i was told a straight no and the person hung up i will be leaving xxx after this bad attitude from adviser enquires should be open later - till 10pm no it was a painless process . i think that whenever i ring the person that answers is always very helpful and professional .they are always willing to help and solve any issue . i had specific concerns about the unusually high cost of my bill , i requested but did not receive a detailed statement , i have now received another extortionate bill which could have been avoided had the operator had done just that bit more and diagnosed that the reason for the high cost was because i was going over my minutes on my phone calls , not a happy customer was lied to repeatedly i could not top my phone up on the internet , your automated phone system is next to usless when i rang and i still could not top my phone up .unacceptable i will leave xxx as soon as i can . u r so **** i was very annoyed that my phone was n't working but the advisor i spoke to was very helpful and sorted it all out straight away .she had great customer service , thankyou im a very satisfied customer service was excellent but cover me insurance number is not 24x7 . 1 how call was handled professionally , efficiently and problem was solved.thank you ! staff member was cold , unresponsive and dismissive .most of all , you could n't help .i needed to reset my voicemail password and was told this was only possible 9-5 , which is not acceptable for business customers , especially when travelling because every thing i asked got dun because i didnt get my free texts even though i topped up well question 2 is so low because the query had has was through no fault of my own & think xxxphone need extra security on internet to avoid things like this happening ! ! 10 because right now i need to call and talk about something and it wo n't let me call is there anyway you guys could let me call so i can talk about ma problems could not speak to person when trying to put on my freedom freebie .automation speaks too quickly to work out what to do . very pleased dident help much excellent helpful courteous member of staff , thank u my other phone has been blocked since sunday - the signal was lost when i was trying to resolve this , for the 3rd time , and the rep did not phone me back - when you lose a customer during an ongoing query you should - as policy- home them back . adviser was polite and got straight to point it seems the average employee of xxx failed everything else and xxx is their last chance .most are poorly trained , do n't give a dam , have n't got a clue what they are talking about , not that they care and give bullshit answers .how nice would it be to hear a mature person with some intelligence on the other end of a xxx enquiry . no phone dispatched as requested .bb email down before new phone has arrived . no comments hapy with the service received , professional and accurate 10 the reason that i only gave an 8 was because i could not get through yesterday evening when i had a message which i could not access very helpful no the reason for my ratings are good service quick service .issue resolved swiftly . rang to ask about early upgrade on line .it says i can upgrade from 5th feb , ur advisor said u r cancelling the 6 months early upgrade so this offer may vanish .advisor then told me if i upgrade i would have to pay a charge for the handsets this is n't mentioned on the upgrade page .i think when o have 3 phones with you and never missed a payment in all the time i 've been contracted with you it seems very unfair .i was wanting to up the price of my contract on all 3 phones buy i think i will wait to end of my contract and go to 3. they have already quoted me a better offer if i come to them in august . what u mean lol been with xxx over 20years and always found them to b a good quality service gud service amd fun people as everytime u call u get a different response , apart from one problem that could n't be resolved xxx quickly with out any fuss or queries helped me 100 % , running a business i ca n't be without a phone and thanks to the operator that i spoke to i was able to get a replacement phone the next day , thank you again , call and i will explain bad service wrong phone being delivered had 2 call twice to get an explination still unsure if problem is solved but will wait to see .kept on going through to wrong department though telephone selection was coerect .very vague in advice given .feel service was poor - a collegue with same problem had his issue resolved by tesco mobile very quickly . we made an agreement about payment and it got changed without me knowing so i had to pay 350 in one month and also my phone was cut off and i ask why and you said it was a mistake did not wipe off old online details as promised but i managed to get around it i think xxx is a great service and going 2 stay 4 yrs aprox 5 calls were made by myself for the same problem , each agent told me to do the same thing even after repeatedly telling them that it was not solving the problem 9 was for the service .7 was for how much help that you could giv me .10 was for the adviser who tried everything he could to resolve my problem . altogether i was very satisfied with the service . after being cut off twice with no attempt at a recall i got through to an advisor who then told me my account was in arrears as my bill due date is the 22nd of the month and i was trying to pay a little bit off my bill to make things easier for myself .i am not sure if it was gross incompetence or just bad training . i like xxxfon ,never any trouble and pleasant people ,just wish the system never went down ,so i could have got my phone quicker . person who solved the problem was excellent and extremely helpful .however i had to call twice for the same problem as 1st person ensured me it was rectified when it was n't . i said at the end of the rating have always had a good relationship with xxx . because i was told one thing and then when i rang bk to activate it they said they could n't done it , it 's like u lie to get me to sign waiting for an email re delivery of new phone and a delivery date-my email address not on ur system despite giving the lovely alex in haywards heath store my address .x could get the information i needed .was told to go online to get it and online keeps coming up with an error message .when i sent an email using the provided link , the email bounced as `recipient could not be reached ` you back up service is rubbish you expect the customer to do all the chasing about not exceptable have n't got time 2 the help no one and nothing is perfect , and we must all strive to improve .i have had difficulties previously accessing help and i am still unable to get into my account with you on line .i am out of contract with you in april , and will monitor my experience with you to decide the future .i am unlikely to return to the uk in the forseeable future .so we shall see ! i was hung up in by 6 different advisors today gave me impression it was not his fault .and passed the buck ring me and you will find out my recommendation was only 7 as you did not respond to my partner who is using my other mobile - i had to ring myself , a bit tiresome . sue was lovely thanks was confused about using so much credit on a ten second call very satisfied with the service all round the call was dealt with swiftly , answered quickly and professionally and my request was carried out straight away i .e . sim card activated .well done . quite good this is the worst network i have come across .you do n't have me on record sorry havent got time !thanks . do n't know called in today to pay my bill and query few things at the same time .call handler responded to my concerns promptly and explained all i needed to know without any delays . service and helpfulness as good as always 0 1 ) apparent apathy from xxx regarding my renewal ( as a result i will give orange my custom ) 2 ) incorrect info given regarding renewal .3 )a feeling that i was being mislead , or at least not getting honest answers in order to extricate money from me .4 )after many years with xxx i do n't feel in any way like a valued customer . speed and clarity . because i get hold on the fon over an hour without getting back to me on three diffrent occation . we have had a lot of problems when we have added or changed our package which is frustrating .generally the call centre is good . overall bad quality of xxx customer support ( inc .very confusing , complicated and dysfunctional online support , buggy website (email & contacts do n't work ) , strange email with strange questions i recently received as a reply to my number cancellation request , etc. ) telephone ccare is not really informative .thanks .ma everything sorted for me it took at least 2 0 mins to get through to your people & then the connection died .i had to go through the problem of connecting again , i was unable to get any satisfactory answer , this did not resolve .i rang the follow morning and had to explain to your operative what the problem was as they were unable to understand that your web site was down & that it could be down for 48hrs , this was of no use to me .hence the score you received which matched your incompetance . individual was fine but xxx have been very poor , just one more error being given different information every time we phone the call centre . i have been with xxx for 12 years now and i feel they our the best network overall i think it wa good customer service becuse im paying for a contract with a phone that keeps breaking down and have to keep losing all my photos and videos of my kids i will recommend xxx because of the bonanza i enjoy .my querry was treated quickly today .adviser was efficient and polite . problem was still being resolved .now sorted so 5 score is now 10 u have messed my account up all the time u cant cope with family accounts u mix them up u get them rong u sent me the rong mob it dont work as soon as we can we wil be changin our network all my question where answered very quickly your advisor was polite and helpful but xxx have treated me very poorly as a customer over the last few weeks ! 0 v helpful , efficient and succeded in solving my .problem i phoned twice : the first woman ami was very bright and cheerful .she made me a good offer which i turned down ; i stuck to my guns to move to pay as you go .then i had second thoughts phoned back and spoke to another woman about reversing my decision .she helped me to do that .all round , pretty good .hope i like my new phone . i 've had the same issue with my account for 3 months , spoke to a different operator every week and after each of them ignoring me it was refreshing to talk to somebody who has sorted it out once and for all .it 's appalling it 's taken xxx over ten phonecalls to get it sorted when it 's a known issue been with you for years and still happy the reason for my ratings was that i never give 10 as there are always ways to improve but having said that was very satisfied with the response i got from the advisor because they deserued a 10 helpful service the man i spoke to on the phone was very helpful .he arranged what i needed without hesitation .i was able to understand him when he spoke to me which is unusual when calling a call centre . i gave low ratings , because you were unable to give me an answer or put me through to someone who could , i 'm now thinking of moving to a new provider overall poor service the person i spoke to was very helpful , but i would never recommend xxx to even my worst enemy . the ease my query was understood and dealt with $ awful service bloke understood my issue and proposed solution quickly and confirmed he 'd actioned it - let 's just hope he did what he said : ) handled well by the advisor and query resolved quickly and efficiently . yes no-one knew the answer to my questions and i wasted cretit three times ! going abroad my query was dealt with effieciantly .the guy was very friendly and i was pleasently suprised as i had doubts that my query was unresolvable over the phone !all in all a pleasent and effiecient call i couldnt view my bill online because im pleased with the service your providing gnod service they answered all my questions and pointed me in the right direction .thank you . no well manered and responsive because the matters remain unresolved 0 very fast and polite no i am busy i asked for help as i was not receiving texts from a certain phone number & the operator could n't tell me why this was ....... no the last 6 mths or so have been a bit of a nightmare with xxx , i upgraded early sent phone back then started getting billed for strange items , had everything barred on my phone to help , i was sent a nokia c3 which we could n't set up had to make various phone calls , all at my cost , had to go into shop , they could n't sort either , swapped for a samsung but do n't like the phone so have arranged to return , all this going backward & forward are costing me money , i am dreading my next monthly bill .... i gave these ratings because i was happy with the service provided i had great customer service and the staff couldnt be more helpful . my ratings are because i ad to ring twice to get the problem fixed .both women who i spoke to were fine . not up 2 your usual high standard of customer service .you are welcome 2 call me on this number if u need further details . call me and i will the assistant was great i got the answer to my questions and helpful advice efficient service and answered my question . received good service been mest about 4 about 4 wks trying 2 get a new phone and still no joy ! ! always get first class service everything i needed resolved got resolved quickly enough thank you the representative was very helpful and quickly identified and sorted my problem staff were n't able to solve my issue and seem put out when u ask questions . because u were helpful because yous are a good network to be with great value for money been a customer in excess of 10 years have had gd service and c|ntract not fully tested rectification yet . please read what i wrote ! ! your colleague was helpful , polite and efficient .my query was completely resolved to my satisfaction .the only issue was that it was so hard to find the number to call in the first place - your website is really unhelpful in this respect .i eventually found it via a google search . straight to point professional and dealt with my query 9 because when ever i have had problems or i need an inquary the staff have been helpful the person was very polite , very helpful and got my query sorted out straight away . cos all the information i ask for was as accurate as i wish for because nearly 400 pounds was deducted from my account for no reason and i went overdrawn .no recompense was done and its been 72 hours and no money has shown back into my account the chap i spoke to was fine but i feel i have been miss led and ripped off so i will cancell my contact i found the service and collegues is very good and very helpful . you were very understanding about my current circumstances natalie was helpful and put me at ease i wish all your staff were this helpful they were competent , knowledgeable and polite , offering me a very good deal .just hope my deal is accurate when you take my first monthly payment . i 'm unhappy that your online and text information does not match what i am being told on the phone i was happy wid all the service could not resolve my query re data roaming , i was asked to phone back .by the way this is 4 questions ! i hav made 4 or 5 calls to ( all of which will be recorded ive been misled by a company who you use called buis phones direct and you couldnt help when my contract is up im thinking of goin elswhere thank you a very good customer once on phone service was great but i only had to call because i could not top up my bband dongle online the bill my phone is only a few weeks old so not happy that i only get a refurb unit .also had to wait 15 mins on the phone and went through to wrong department although handled well they gave completely wrong information and i told them it was wrong andmy phone needed fixing but i was fobbed off because i am happy with the xxx service and happy customer too .... :)) ) ) because of my experience of it happy happy with the service thanks the lady i spoke to took her time to explain all to me very good at her job .thanks nice polite gentleman , who was there to help someone at last prepared to listen , help and keep a customer of many years ! easy to contact prompt response polite agent full resolution really helpful and informative .resolved my query straight away so no need to call back .always polite and courteous when u speak with any rep and never have to hold to get through i couldnt get through and have not spoken to anyone ..still cannot get through 6 phoned with problem and a request .both resolved in a quick call .all good .as to the reason why the spend watcher did not tick over in the new billing period - we could n't find the reason so it was sent to technical .would like to know .thanks good service the lady that i 've spoken to was very polite and answered to all my questions .thank you the lady who took my call was efficient and polite all too complicated , so many stupid procedures , i almost walked away and went to your competitors , totally crazy because in the end i 've got to go and buy new parts for my phone i have been dealing with this issue for almost a month now and still not resolved .the advisors are fine would recomend because had a bad experience with the company very expensive long waits when i call an advisor because i thought the person understands and that i put a limit on my account n he was helpful x because very nice lady sorted everything and was very helpful 1o i have lodged various complaints i have been assured call backs .i have made over 30 calls last year and not 1 courtesy call from a member of management as requested .i am actually thinking of moving my business to another network .with the amount of money i have spent with xxx the level of service i have been give is non existence .the way i have been treated as a customers is atrocious .i should have at least been given a callback . unfriendly operator got disconnected ( or he hung up ) with no attempt to call me back ! ! person i spoke to today was very helpful .i have been with xxx for a year and have occurred hidden charges and problems from day one , will leave as soon as contract up very efficient the signal at home is terrible i asked to speak to a manager but was told this could only take place by tommorrow ? good signal ,took 2 days 2 get problem sorted but done in the end very polite & they rang me back on landline 2 help me resolve the problem i received a v.good service/response . very good service and helpful got the info i needed , really quick , pleasant advisor , no un-necessary hard sell or nonsense .5*s great service .... service generally good . xxx have been very good and fair to me well i have been having a hard time and all the staff i have ever delt with have been very helpful i would def tell family and friends very good customer service but very high bill . excellent service fast , efficient & problem solved by cheerful employee 10 your staff where no help at all plus i was waiting a good 20 mins the lady was very helpful good customer services well , first of all i did n't get the answers i wanted , and i second i felt i 'm being cheated , thirdly i 'm leaving xxxphone because of all this yes took ages tiger through .then had to repeat security again .line bad so i asked lady to ring me back .she never did . 10 adviser very patient and pleasant and solved the problem overall the service was very good that was the reasoning behind the ratings service was friendly efficient and professional .thanks my average score was ive been tryin to upgrade since late december ,1st the driver got lost that was a day off wasted then a faulty phone sent out so i decided 2 leave upgrade i thought cust serve was poor ,then yesterday i queried my bill and was advised 2 upgrade ,delivery was 2day then i have been let down again im sure u can see my disappointment . pleased with service over a long period .very unlikely to leave xxx . because whoever i spoke to was wonderful everything was resolved quickly and the person was polite i could n't make the call to 0900 even after talking to the customer service not trustworthy and customer service is very poor 99 % of the time . 10 yes the lady i spoke to was very polite ,helpful and patient to me .but whenever i call 191 which is not very often i am always happy . totally dissatisfied .phone was hung up your not interested in customer care full stop . satisfied because my problem got resolved 2 the credit of the manager that i spoke 2 but i feel that your customer service team should have been allowed 2 have sorted this out but r not allowed alex gave amazing customer service .was extremely polite and helpful .was very efficient with dealing with my problem .all round brilliant service . satisfied but xxxphone should say their tax bill i have been kept on hold for over 7mins when told it would be a few seconds , transfered from pillar to post , disconnected and i have had to call you four times within a 20 min period and still have not got the answer for what i called for , it 's a joke , this is a business i am running , my time is money ! i have been with you for about 8 years no problems .now it just so happens that both phones are broken on both my contracts do wanted to upgrade then early .as im told i ca n't im going to take other contracts and cancel the ones with you .not happy there no specific reason what i felt i told u the call was answered quickly efficently and promptly and also on one call yes operater sorted the problem good manners always receive excellent customer service i had several conversations which did not get resolved .i also sent a letter expressing my concerns and to date have not received a response . my question was answered efficiently , and i was able to transfer onto a new price plan as well .but am upset that i get no written confirmation of new contract great service . complicated menu system .long wait .have to say name nuber etc after doing pin .seems pointless .otherwise all resolved efficiently .except outsourced offer from other sales dep saying because i am a good customer i can get another cheap sim ? ? ? what has more purchases got to do with a `reward for loyalty ` strange sales tactic in my view .they called a chargable call whilst i was abroad with a silly sales pitch , hence a low rating on question . xxx are poor never help with regards to contract !and just noticed my problem was n't sorted so all ratings are now 0 out of 10 ! ! ! xxx are not number 1 provider any more ! miss information 10 the lady i spoke too was great , do n't agree with what i consider to be hidden charges for roaming while outside europe i 'm totally unhappy with the way i have been getting dealt with over the bills i have been getting an the fact that i have been getting charged for things i do n't use an nothing was explained to me when the replacement hand set was given to me the man i spoke to coudnt have been more helpfull i was very pleased with him wish everyone was as helpfull as him phone me and i wil explane great customer service , friendly and always make sure they can acomadate for you , and great phone and deal 1 of my 4 phones is being returned under warranty for the 3rd time for same fault .i think the phone should now be replaced and not sent for repair which has not been sucessful on 2 previous occasions . look happy to answer one or maybe two txts but this is overkill ok ? five people from customer care were helpless - and misguiding , till at the end - last person sold my issue !why to go through ` **** ` just to solve my problem ? gud service friendly banter satisfaction not happy all questions answered it was nice to talk to a british operator he new his job and was very helpful am and have always preferred xxx to any other mobile company , best reception , quality and service . xxxphone never fails in customer service which is more than i can say for my other provider so thank you service was quick , friendly and efficient . prompt , responsive , courteous service with a touch of understanding and humour .so rare these days . unhappy having to wait over a week for replacement phone with no updates from you despite you supplying a faulty phone 10 when you finally get through to the right department this could take a while as your system is less than adequate you show a lack of interest in supporting me with your rigid and expensive deals and price plans that do n't suit me one day but suit me the next depending on who i speak to when i finally get through . i feel that the service provided to me by dpd is substandard and as xxxs delivery company xxx should do more to deal with the issues ! ! ' i have to lines mine and my daugther but they only put my line back on and i pay 4 both line .not happy as she 14 and tavels to school and needs her phone to work incase anything happens . it was so simple very helpful advisor . question 1 ; mistakes were made that should n't have been but were correct efficiently . question 2 ; just hope it does n't happen again next month . question 3 ; he listened to my issue .he explained what had happened and dealt with sorting it out quickly . i need to use my phone for business and personal use so to have such efficient service is great for me ... thank you good customer service but solutions offered did n't meet expectation . the lady i spoke to was friendly today helpful and dealt with me with a high level of customer care did not get imfo i wanted you said only 3 questions .thats 4 ! my query was answered qyickly , the adviser was very pleasant , friendly and went out of her way to be heplful . 10 the woman i spoke to was lovly but yet again my problem has not been resolved the worst customer service i can ever remember over the two calls i made today the query i needed settled was resolved and the man was patient and helpfullso i was reassured by that , thankyou , pete . my issue was not only unresolbed but surprisingly worsened ? ! ! poor service as i have been a very loyal customer for a longg time i feel u should cancel my contract without charge ! yes ur staff were nice just leaving because ur signal is useless quality of service . look at the answer given previously - you need to spend money on people to deal with queries not systems ! ! very amicable and helpful customer service knowledgeable and efficient no never had a problem and really understanding 5 the staff are really helpful and are good at listening not happy with having to ring up as i didnt realise i was still paying for insurance that id got free originally when taking out the contract , however i was quite happy with customer service lady who understood completely what i was ringing up for and sorted it for me swiftly the man was very helpful and helped me in every way needed just answered and dealt with my enquiry advisor was very efficient knew what the problem was and how to resolve it .explained what he was doing and sounded like he knew what he was doing so made me feel confident i would n't need to call again about the same issue . cos i found the lady i spoke to helpful and always have my problem solved when i have issues the ratings are based upon my experience on this occasion ! steph was polite and helpful because i got dealt with efficiently and quickly i have n't had any issues with xxx in the 2 years i have been with them and hardly ever have problems with signal etc .the lady i spoke to was very nice and was able to answer my question quickly .unfortuently , xxx did n't know when the phone i want to upgrade to would be in stock which was my second question . very poor upgrade experience , poor customer services .with xxx for many years and extremely disappointed the way xxx handle customer 's complaint . because iv been messed about !i get told 1 thing and nothing getts sorted !also when u ring up with a problem uv waited ages for a response and u get cut off thus having to ring up and wait again ? ? handler was good , but there was a long delay on hold .deal is good , but not exceptional , and as for recommending , i do n't really do that kind of thing . quick response and service very polite and good at sorting things for me advisor could only resolve one of my queries and did not appear that keen .when he tried to transfer me to the returns dept i ended up being cut off so did not get the oportunity to resolve my query .i now have to call you again ! because as soon as i rang up they sorted it out within 20mins q i asked a question and it got answered -simple ! the person who answered my call was unwilling to even try to resolve the bpos problem .the problem was later solved in 5 minutes by someone from cloud business . was n't able to tell me why my content setting had been changed by xxx which had caused and issue no apology . good info all round worst service ever constantly paying a fortune and advisors do n't have a clue ! ye,cause i have had enough of the bills being wrong ,explained this to a xxx customers service ,and asked them to phone me back at 6,no 1 phone ,explained if xxx would not phone back , i woulde terminate my contract ,no dought i will get that call now just a well mannered ,easily understood that have the answers to my questions without questions back . good customer service and very helpful been a customer with you for many years and been fed rubbish about my tariff and how i can save money buy i had n't saved any and wrong info given to me the man on the phone was really helpfull sorted all the problems out i had , and also informed of other stuff i needed to do to my phone to make it work properly which i did n't know about , and was generally polite and helpful !: ) because xxxphone are **** i got a cost offer from tmobile , and you could not match it good service he was able to do what i needed because thats how i feel ? na easy question asked , handled quickly , very friendly xxx passport billing problem .dealt with in very understanding and prompt manner .very pleased .thanks . good service yh i rung about a mistake on my bill think it was emily that sorted it all in seconds great customer service a very friendly and efficient guy who sorted my problem operator was excellent with my query although i have to wait for money to go back to my bank the call was answered fast .the adviser listened to what i needed done and responded politely and did what i need fast .the call lasted a few minutes but i got all i needed . inconsistency of information . . would like to see notes on my account please previously i had been talked through settings .this time i was told to finish the call , copy the settings down on paper , reset the phone and call back if there was a problem .there was a problem as the first action was unclear .i have n't called back .the problem still exists . i normally always get great customer care from xxx the lady i spoke 2 2day was exceptional but over the past 3 months i 've had so much hassle with people not calling me back and mis sold items yes , i have always found your company to be easy to contact and willing to help me with any issues that i have experienced .your operators are patient and polite .todays operator was extremly helpful cooperative and thoughtful .he deserves a say rise or promotion .thank you .: ) the person i spoke to ,was very polite ,very helpful ,and mostly i could understand him !very nice person .thank you . well i would n't recomend xxx , as they do n't really look after there exsisting customers very well .its like once your signed up , they do n't care . think ur can be quite helpful at times just depends on the matter i deactivated my other phone in october 2011 & paid the fee 4 the disconnection & in nov + dec + jan have been charged 4 that phone number + this month been charged again 4 the disconnection .i called u in nov & was told it was a error + be put right + refunded the money & in dec the same & now in jan the same but told the other number had only been disconnected on 13th of dec & that 's why disconnection fee & the gent i was talking 2 refunded me the money + said there would b nothing 2 pay by direct debit on 3rd feb.i have informed my bank not 2 pay ur direct debit if presented in feb ok ! regards a v unhappy + pissed off xxx customer mr adrian prince . good info helpful polite pleasant manner professional knowledgeable agent with an excellent call manner 10 no quick easy and efficient the young lady i spoke too was polite x plained everything and resolved my queries very throughly the advisor solved the problem within minutes , and was very helpful because i 'm a nice person who appreciates good customer service ( a customer services manager myself ) & will give credit where credit is due :-) . just like the phone company . very helpful advisor clear english spoken not international which sometimes have difficulties in speaking and understanding english !problem swiftly resolved . that 's 4 questions !been trying unsuccessfully to get a replacement handset and after a visit personally to your bromley store and 3 calls to your customer service department within the last week , i 'm no further forward .as a business account user of xxx who relies on a functional handset the adviser was so helpful but what i was phoning about was unable to compleated no, sorry pretty happy overall , have been dealing with excalibur in the past and they are hopeless .much prefer dealing direct with competent staff at xxx . very helpful person on fone .but 3rd time fonin tryin 2 sort problem out . my call was handled efficiantly , politely & quickly .therefore this call recieved good ratings .unfortunately i 'd prob have to say otherwise on other occasions . impressed i was pleased with efficient fast response you hav told the acct holder that the other contract was to hav gone into mr c higgins name after she gave 30days notice end of july .then to be told that mr higgins has re instated the acct without mrs h higgins approval then you hav breached data protection twice !nothing will be done by yourselves so we will contact the telecoms obudsman person on the phone did n't seem to know what they were talking about no how can i do that ! was happy my issues and queries were resolved , good times : ) you found a problem with my account.toldme about it ,then dealt with it and saved a bigger problem . i am in bed have just finished a very long night duty !i would prefer to be left alone to sleep thank you overall good service , prompt and fixed the issue . did not send me the settings for my lg phone as did not have it the advisor did not listen to my question or address my query , did n't seem interested in what i wanted just latched onto one thing i said that must have been the easiest option for him .said um and was silent for long bouts , did not make me feel comfortable to ask questions .i had to ask questions instead of him offering solutions .i felt i was n't getting any where so hung up and will have to call back they got my phone to work at last . the women i spoke to spoke clear and polite to me 10 the signal is intermittent even though i was told it was fine hence 5 .the operator tried to assist in every possible way hence 9 .i was satisfied as to how the operator managed my call hence 10 .thank you i waited an hour for the operator to come back to me and could n't understand what she was saying ! efficient and good manner in speaking to customers because xxx is a very good phone network . service was excellent , but i did have to wait a few minutes for my call to be answered .thanks i love u mainly for the deal given to me excellent customer relations , not able to sort problem remotely could not get completly what i wanted first time that is why i marked down very slow response to simple inquiry . satisfied with the outcome the lady i had was very nice and helpful , the problem still is not solved though . i have always had good service from xxx and this was just as good .thank you i would never recommend an enemy to xxx .the customer services and they way i have been treated recently is appauling and i am embarassed to call myself a xxx customer . yes . ratings given on a scale of 0 - 10 depending on service politeness and ability 2 problems happened with my phone today , both were dealt with right away by 2 different people , both were efficient , friendly and sorted problem within minutes in a most satisfactory way , me and my family would not have any other network , thank you for a first class service very helpful not very impressed with your charges and reasons for them .little explanation 1 - no such thing as perfect2 - needs met3 - needs met the customer service person i spoke to was very friendly and obviously knew her job very well .it was refreshing to end my conversation with a contented smile .i feel very satisfied indeed with this level of customer service . just good operative with sound knowledge they best suited my decisions efficient .clear service good service by bethany . the guy hung up on me and i have called everyday as i was told i would receive a call back last week and still nothing ! ! because i have received unsolicided calls from xxx that have resulted in selling me deals that were dishonest and not applicable .attempts to rectify them were slow and time consuming .i feel like the best deals for me are away from xxx .its image as tax evading overcharging parasite are equally damaging and every interaction i have leaves me feeling i 'm now more out of pocket than before .i also have a t mobile contract which monthly comes to about 50 o/o of my xxx bill , though useage is rouughly the same .i am a deeply unhappy customer !benjamin michael haas very good and polite service answered my questions and solved my problem .friendly .did n't take too long .still had to navigate a horrible automated system ... Thanks the lady sounded hot i am displeased with many different aspects of xxx and i do not plan to stay with xxx once both my contracts are up .there are no loyalty rewards when renewing a contrac rather i 'm getting a much better deal with another provider to whom i plan to move to . the lady i spoke to was cool the reasons i did not give all 10 was because as a loyal and lengthy v customer , i was n't given the free 084 087 calls and not informed the contract was up last may ! ! !and not offered anything ! ! ! ! sim card was not activated in store .had almost 3 days of no service on new phone i because the gentleman i spoke 2 was polite and helped deal with my inquiry i am pay as u go and since freebie rewardz came in when they send code number through i deleted by mistake i asked young lady if she could help by sending it somehow again she said no i asked if i would lose them she said yes i am pensioner and dont have a computor nor any way 2 get 2 one i can only get them added by going 2 shop which is 30 minute bus ride away it was better b4 when added automati{lly on top up i am thinking of loking somewhere else where it is done like xxxphone used 2 no helpful and cheerful staff .nice to talk to .thank u . bad attitude , its always the same when dealing with xxx other than when dealing with a shop ie dilum at gillingham store is extremely good very helpful no 1st class service , everything was actioned with no complications .service as it should be . problems dealt with to my complete satisfaction spend alot of money over the years with xxx .still spend alot know and when you want a deal you get no help at all . just keep being passed from pillow to post he i knew this would happen would me never took another contract out with you the 10 ratings were because the service was excellent the lady was very helpful & sorted the problem straight away :d answered my questions and advised me on what to do next . i have a faulty phone and i wanted a replacement as my phone is very important instead i was offered a courtesy phone which is not the same as my current phone so would be no use .alternately i was advice to go and sort the issue myself .even though i have insurance .the insurance scheme in xxx is not very appealing as on other network providers a phone is send the next day .so i feel i am paying for a service that does not meet my needs . no helpful and quick adviser was helpful and courteous , answered my questions and found answers to those she did n't know . as a long term small business customer i have had to occasionally ask for a little leeway here and there , and i am pleased to say that it has always been forthcoming , and this time was no exception !thank you once again , regards , steve dilley . cr do n't want to help beyond their means , i get the impression they do n't want to be in their job , whatever happend to ' customer is always right ' ?most times , they do n't have the information , the quality of the service should be monitored , random calls should be qa checked .feedback survey is absolutely crucial if vf is to come out top from its competitors very different advice in shops from support centre .passed to wrong dept on calling .frustrating and time consuming although final advice was ok .however , still ca n't change account holder and upgrade at the same time , as advised in shop . overall i 'm not very pleased the current standard of you customer service .for the first 4-5 yrs your service was exemplary .over the last 12months you have made numerous mistakes costing me time and money .i decided to give vf the benefit of the doubt and you have already made 2 errors leading to me being overcharged !at this rate this will be my last contract with you because its nice to explane the problem once and get it sorted and not 3 times fully happy no excellet service by the girl , julie , aat the brunch in 127 oxford street did n't resolve my issue , i 've had to drive to a xxx store to get it sorted .i 'm not happy ! ! polite knowledgable efficient and helpfully pleasant great service . dissatisfied with service , contract , failure for you to satisfy conditions that i pay monthly for . the recent phonecall was brilliant and helpful but i feel when buying a fone the best offers arnt though about they just want to sell you the fone causing problems . . also there is always a waiting time and xxx does n't have good signal helpful customer service not always easy to get through correct place because of the automated service very professional and friendly approach the one n only prob wiv vod is to many quwestions b4 u ralk to adviser .tganx 6 was because i 've been waiting 2 months for my by back phone money & the 10 's were for the man who assisted me as he was excellent ! i was promised , a call on wednesday , informing about what has gone wrong and when and how it will be put right .i do not have any idea when this will get resolved . very polite and gave me the info needed with no flim flam ! the guy i spoke to listened to my query and done everything he could to help me and he did an amazing job very good at what he does yes-low rating because i was told in the store to phone xxx .nowi need to go back to the store .i cant see why the issue cannot be rectified by either one or the other.makingme run around like a guinea pig when i pay a lot of money for xxx top service .nothappy at all the reasons for my high ratings are that the staff are always a pleasure to talk to , always helpful and we always manage to have a laugh . my question was answered quickly and as a family we have always had good service from xxx & have been customers for many years .if you keep up the good work we will stay customers for many years to come . overall , xxx has been good and helpful over the years but had unhelpful operator last night dealing with 121 problem and overfamiliar operator this morning .it took too many calls to rectify the problem . no help wat so ever still waitibg 4 a call bk xxx are a waste ov time because i was dealt with by an amature who supposedly was transfering me to the 'right ' dept ten mins after she had told me info re-my initial enquiry then decided i had been put thru to the wrong dept with no xplanation at all ?i never reached to 'right ' dept bcos after hanging on for a further 5 mins the phone got cut & nobody from xxx bothered to call me , so i am still in limbo ?and please remember it was your company who contacted me to offer me a better price-plan so whats-up...im lost . a very good service good service very helpfulll .answered all very well . the greyhound spot on club in bulwell .the fox x kept on hold for a while , the operator was helpful and well spoken because i sit in friends houses and have no signal for enternet or calling its a discrace contract for my father who is long standing customer & not changed in 10yrs would of liked to of been offered 12 mth not 24 mth contract 10 i thought u was very helpful by answering all my questions . they are very good when they answer my calls the questions that i had were answered thoroughly and the adviser was helpfull , polite and took the time needed to find the answers in a very professional manner .i have been a customer of xxx for many years as a pay as you go and contract customer .although there has been issues with my upgrade it has been dealt with in a fair way . sorry this is getting invasive !i must get back to work . i ord the i fon 4 but i changed my mind and prefrd i fon 4s. i got a new deal that meats my needs thanks . it 's not the advisors fault but the overall service .first wrong phone sent , waited 3 weeks for a call back that did not happen , waited another week for a returns bag which did not turn up .tried leaving messages on your website but they seem to be ignored . the person i spoke to today was very help full and had allot of patients when i spoke to him , other times i spoke to your customer service team felt like i was taking up their time did n't feel satisfied . prompt , polite , efficient and effective . 0 the adviser was very helpful & did everything he could to help - my rating of 6 ref likelihood of recommending xxx is solely due to the background of the issue combined with other unresolved issues with my account . im very unhappy with my phone bill as i thought xxxphone was a cheap phone company .i am waiting 4 my bill , without a douth i will b in touch 2 sort this out . customer service was brilliant .everything was great x happy with how i was dealt with and outcome good servi ce it was a fast and efficient service much improved from a few years ago.thnx many years of good customer services !welldone ! no your allways on the ball when i need to ask any querry . so far i 've been able to understand them speaking english and always willing to help noone can help me change my contract .after 2 hrs . very satisfied sorted my problem in no time and very friendly the query i had was resolved quickly , very polite staff . i have poor signal with a brand new phone and a new contract . took too long to sort out lovely lady on the phone , very helpful & resolved my query very quickly . because the call was handled in the correct manner .please note the call took over eight minutes to be answered this seemed a very very long time ! i was very pleased with how our requirements were delt with , thanks . well it 's obvious is n't it 1 is **** 10 is brilliant i 'm unhappy about the fact money was taken from my account when i was n't verified although the advisor who handled my call was very helpful . it was uk call center polite and took the effort to resolve the reason for the call 10 out of 10 because l was impressed with the attitude and had my request met cust relations fine but mmb is very slow and disconnects all the time . i think v customer service is consistently excellent .even if i ca n't always have resolution .for this reason , we regularly renew our contracts and will continue to do so . i have been having problems for 2 weeks with signal in my house and nobody telling me how to resolve the problem great service as in actual listening to the problem and having patience with customers and the patience to sort the problem properly not just superficially . because the service was and is excellent miss sold a contract .i was told it was an 18month contract not a 24month contract .i did not find out until i rang your company to upgrade my phone . extremely unsatisfied with the service brilliant customer service the woman was very helpful , polite and easy to talk to the reason i only put 5 out of 10 for q2 was because i still have to ring back next week . the girl i spoke to was helpful and polite . the lady that helped me was informative gave me an answer but was not 100 per cent definitive , but for my question being 95 per cent sure is okay .also it was not a conversation that i would repeat to someone but i know she did her job well and i cant give itbeg negative .and i recommend xxx any way so it would n't add to me doing so .but i would say the time it took for me to get connected was very quick so i am happy finally got a solution and somebody who new what she was doing cause of the vat its 20 % its a bit 2 much not entirely satisfied with xxx as a whole but advisors are friendly and helpful been no problems with you yet , when maybe others would have .: ) vodfone are great gentleman was very polite .he knew what to say and do .and gave a possible solution for my fault .the only reason a couple of answers were a little negative is because the fault is not fixed yet . no call back no solution as i did not get done wot i need to do me phone is still not working with the app my problem was not resolved .it took ages trying to get anywhere .no one has called me back and if i do n't get a replacement blackberry by close of play tomorrow , friday , i will be requesting pac codes and leaving xxx .your organisation is dysfunctional and far removed from the bollocks you come up with about being client centric i was on hold far too long ... i only rated 8 for question 1 as since i took up xxxs offer for the wildfire s package i have had nothing but problems including being over charged and have had to keep phoning up on a number of occasions to sort it all out , so not really happy at the moment with xxx .voted 10 for the next 2 questions due to the advisor i spoke to today being very polite and very helpful in dealing with my questions quickly . 7 very helpful tech knew a lot about the blackberry phone simple instructions because the staff were very helpful and helped me resolve my issue in the most convenient way for me as quickly as possible . i found that the person i spoke to was both curtious and very helpful very satisfied thank you i had a problem with my phone .i was given clear instructions on how to solve the problem and they worked perfectly . confusing billing system with one net and old business account .agent was helpful cause to me there better than another network i have used the service was quick , friendly and to the point .i got everything i needed dealt with . being polite 9 i could not get through and then when i did i was put on hold and the call dropped . my honest response to the questions posed as understood by me . he was very informative and understood my question . very helpful . no! in general i 'm pleased with the service you provide the guy i spoke to was friendly helpful & very polite . i tried to upgrade my phone on monday the 12th .at time of selecting the hand set there was `over 10 in stock` .less than a minute later i got an email saying it was out of stock .since then nobody is willing to suggest a date when i would get it .maybe next week is not good enough , by the end of the month would be .the first is only a maybe , the second is firm .get my point .... i was looked after,got what i wanted , i am more than happy got their in the end ! ! ! the adviser did n't seem to know what was going on .and was n't able to provide a swift , efficient response i had to call you back to find out if the second phone was due a update on the contract when i felt you should have told me when i called the first time i am still losing my signal on and off alday and i need my phone , and its lettin me down . just very happy with the call i was told how to resolve my problem ,it was n't sorted straight away ,very pleasant and helpful operator . very pleased with the professionalism amd politeness showed by staff member . very pleased with the way my query was handled .your guy was helpful and very patient , taking time to explain all i needed to know . good customer service by someone who was helpful and articulate because my call was actioned easily and without any problems good service i asked for 5 phones to be canx 6/12/2011 this was not done . good service clear patient delivery poor service to business client . i need to change my direct debit date but was told it ca n't be done . xxx are always helpful every time i ring up , i have had no problems using xxx i always recommend my family and friends to change networks to xxx . very helpful , however it was xxx 's fault in the first place that my discount was not included . very helpful i have normally rated xxx 10 but have constantly had to ring as my bills are ridiculously high and am pleased that they have been reduced by you but you havnt reduced this latest bill charges yet and my device not working so am quite upset by this so this reflected on my score , but i was still genorous ! you could not solve problem !useless xxx signal in area & sure signal still has poor results around the building ! i love xxx ! found this to be the third time i called to clear a query a seemed to not get the help i required all is good happy with treatment the fella was very helpful and sorted what i needed quickly with no fuss i have had nothing but problems with xxx for the past couple of months most operators i talk 2 are understanding but still i 'm getting persistent problems when my contract has ended i will be looking for a new service provider incorrect response to my query and therefore wasting my time .pls call me to discuss . phoned up and held for 10 mins person said they would transfer me and then cut me off polite , and soted problem out immediately .so satisfied customer , opposed to the bunch of shop keepers that normally answer the phone because it was stated i broke phone cant upgrade and keep tarif explained everything to me so i understood it all .verypolite and easy to undertsand person spoke to was really pleasant and understanding your adviser was excellent however i spend 2500 pound per year and have just been refused early upgrade so will be taking my buisness elsware as soon as my contract ends your company will now loose 5000 pound plus for the next 24mths many thanks . . 9 everyone i spoke to dealt with problem efficiently and i wont be without my phone for long . i should not have received the txt message i was asking about answered question it was only to pay my bill we are not happy with your billing , nor the lack of assistance to get problems sorted .we have one phone that is in use on this account , costing 150 pcm ?its ridiculous , a dongal that 's not worked for months ?reported to you months ago and no use to us ?we made a mistake with the middle rating !that should have been 0.when a customer has an issue , you should try to resolve it , then check that you have resolved the issue .never assume that you have sorted a problem just because you do n't hear back !most of the time people just get fed up with waiting and eventually go to somewhere that listens . totally satisfied with the service that 's why i 've given good marks . just the call was short and the matter was sorted assert quickly so was good as a xxx customer for nearly 20 years , i called customer services to ask them to explain the email i had received - as to why i was being charged an etf for a number that was not on my account , particularly as the contract i was wished to cancel was not subject to any such penalty .the person i spoke with , quickly and politely rectified the problem , so top marks for her- it 's a pity she had to sort out someone else 's error , particularly when it involves a mix up in account details and a charging error - how often does this happen ? the people are always pleasant and reasonable and help you out when you need it because they answered all my question i needed answers for everything was taken care of quikly they can not stop a phone call generally the helpfullness of the staff member was excellent .whether i get what i want i will not know until tomorrow individually you are great but i do n't like the policy of online billing .similarly i do n't appreciate being charged for paper billing if i dont want to go to the trouble of retrieving the info from your website and then using my printing facilities .having to remember pin codes and passwords is just a complete pain .kind regardsyves cozon poor service from some of your customer service team the man on the phone was helpful , kind , curteous and apologetic when he could n't help ! ! i was very satisfied with the service and the adviser was helpful and friendly . although eventually the problems i 'd been having were sorted it took more than one phone call , the first of which was very unhelpful the lady who helped me today was efficient , put me on hold to get all necessary information and sorted my query . the assistant could not have done anything more because i had to lose a days pay waiting for the phone that didnt turn up , came the next day now i have to go to town becase there is no sim with it , not happy . good service where the adviser seemed to genuinely want to help . no i could understand every thing what ur advisor said 2 me he spoke perfect english no the first adviser did n't do what i requested as my phone still was n't activated .the second time was great as he did what i asked .a very long lengthy process . i talked with one of ur staff today and he was very helpful thanks . very helpfull lady and clear instructions issues sorted and she explained the difference which is minimal of 2g and 3 g i have n't rated you - its so bad according to my query , the customer care people providing good service . i would n't recommend you because your signal is awful , and is ruining my business !also i was cut off by your customer service team 5 times before i spoke to the kind lady who tried her best to help me out , which is unsatisfactory and rude ! this question does n't make sense , please rephrase pleased with the service . excellent customer service skills patient and professional was very happy with the responses i received i was told , due to the amount of money i spend with xxx each month i could upgrade early , 30th january .i called you today to discuss this only to be told this is no longer the case , the amount of money you need to spend has been increased so i am no longer entitled to upgrade early .this is n't helpful to me when my existing phone is broken ring me if you want to know very helpful , considered my personal needs and did n't try to push products to me that i did n't need for a change . i wanted to add another contract phone(new ) to my account but was told , no way until i 've paid 3 month payments on time .i 've been with xxx for over 20 years now & tried to pay on time , everytime .recently my payments to you have been later than normal but i do intend catch up as soon as i 'm in a position to do so .i 'm starting to think my recent upgrades with u could have been a mistake .if u would like 2 talk about it , call me ! because of the results to the questions very satisfied with the service and network . i have been a customer with xxx for a few years now and i have never had an issue !the tele operators have always been helpful and pleasant !and i have always came away from my interactions with the operators with satisfaction ! woman on phone was very helpful give her a pay rise :-) had phone put down twice with no call back ( just asking questions which obviously they found too difficult to answer ) and left on hold for 22mins prior to this . catalogue of errors for 3 months .we were miss-sold the product.operator was exemption ally good but ultimately the product does not deliver and the operator has not the authority to solve . i was lied to 10 hopefully the problem has now been resolved .one of our phones was cut off !why ?because xxx had n't collected a direct debit on our account !what are dd 's for ?xxx cs apologised profusely ! ! doug bennett 07843348039 the bills are terribly expensive , for no apparent reasons ( never go over the minutes or texts allowed ) customer service is unhelpful and the reception got worse over the years.thanks i felt it was a very competent service but not extraordinary and that us why i scored you an 8 generally helpful staff messed about passed between departments with noone able to assist ... then passed onto third party who do not answer phone calls ..... my contract is with xxx and not a 3rd party and responsibility should therefore lie with xxx to rectify the call was dealt with very quickly and was really good with helping out and dealing with want i wanted also good customer service poor service , bad choice of upgrade phones , indifferent service in xxx shops and inability to upgrade at dealers because even though the people i spoke to were very polite and helpful , it took four attempts to resolve the issue and even then it was not resolved as i 'd hoped . nathan was extremely helpful & polite great service from xxx as always ! my request was processed very efficiently , the person i spoke to was very nice , no time wasting ! my question was n't answered so i 've had to send an email that 's still not answered .i have a monthly bill that shows an invalid line item and do n't appreciate such things . passed from one person to another and nobody seemed to know who should deal with it .tried to access email but site unavailable for now . the advisor successfully helped me sort out a problem with my connection . am disgusted at the issues i have been having , and also angry that the problems have not been resolved . as a coustomer when i have problems you solved the issues i raised . your employee was polite and resolved my query u did n't help me with ma problem cause she sorted the problem straight away i gave 10 each time because the problems iv had in the past with xxxphones customer service has been disgusting so i was actually shocked with how nice these advisors were . my query was solved excellent customer service .the lady who took my call was very helpful . after 3 attempts i got through to someone who immediately got to the bottom of my inquiry !excellent customer service from him , it 's a shame that it took me 3 attempts to get through to a good agent cause i got the help i needed very helpful very polite , answered all my queries and let me know my options .dealt with very quickly . not resolved .amazed you cannot email bills when it 's you 're fault my online account is n't working .very bad joined up business and customer channels . very helpful and understanding man who spoke proper english .so no language barrier . xxx has shipped the wrong handsets on 3 occasions he was uncooperative and rude 5 polite , helpful and efficient however got my name wrong , must admit it is unusual . because you asked for them the 'advisor ' kept going so silent for so long i had to keep asking if she was still there ! !i specifically requested she send me a confirmation text of the issues discussed , my bill amount and the credit placed on my account and she has not bothered to do it .how she got a job is beyond me . most queries were dealt with efficiently unlocking iphone , quick , simple and easy for xxx to sort ...handled quickly , only issue was longer than normal wait to speak to someone he was a honest decent bloke and very polite xxx do not seem to care about customer service my ney contract phone did not come on the day they said it would so i phoned , finally got through and the attitude of some ( not british ) personal was discusting .i phoned another time and i was told to phone back the following day .third time a rang and the person who i was talking to could not sort my contract out so he hung up on me .iv been with xxxphone for a good few years now and this is the worst iv ever been treated , im discusted this xxxphone and i still havn't got my new phone and its been a week . pleasant staff very helpful non aggressive because they did everything right human error by one of your staff on two occasions lost me my existing contract with add ons i now have to pay for 10 q1 ) full marks as the correct solution was offered , q2 ) one point lost as i had to bargain to see an old bill for free , another point lost as you no longer email old itemised bills , q3 ) the advisor was courteous and helpful you are not reliable with costumers and not helpful at and i want be renewing my contract with you . i had better support , before moving to one net problem satisfactorily resolved . i am not happy with the signal myself & 4 other family members r receiving on phone .in past 2weeks my phone has hardly worked for making phone calls & internet .i pay a lot each month & expect a better standard which is why i initially chose xxx .i am due to have a baby any day now & really need my phone as have no house phone . very good response from person over the phone i was on the phone for about an hour ( mostly on hold ) and i was unable to get the information that i wanted .the man who helped me was nice but it was aparent that he did not know what he was doing . called asking for details on my account regarding data usage .call handler unable to provide and then offered to put me on hold .no time . lovely lady .very helpful and sorted my problem out .however the order i placed before xmas has been stuck in your system going no where with no updates to me .i 've emailed xxx and been told its in it way .i just called today to check and found the info i had been given by email was totally incorrect . no man i spoke to was understanding , knowledgeable and did his best to help .xxx solution to my problem is fair , i 'm happy with service .only reservation is that i 'd hope for slightly better offer as reward for loyalty . no help or understanding whatsoever thats what i thought ? there is always room for improvement , in any trade . real good service worth a 9 not a 10 ok outcome in the end . lovely adviser solve my problems in seconds customer services has fully answered my questions and i could finally view my bills and plan . great service great alround because i was nt happy with my phone and did nt get a new one jst a repair and nt a replacement extremely satisfied with response speed and resolution of problems , dealt with by a very polite and curteous advisor , thank you because its true resolved my problems and very helpful with my situation at the moment i couldnt fault the service , it deserved 2 rate a 10 staff were efficient in responding to my query and resolving the issue . i was satisfied with the associate and so i gave him good scores .however , i 've been having these same problems w/ xxx for about 6mts now and most likely going to go over to a new carrier because xxx keeps making the same mistakes re : my billing and protections on the account . the adviser that i spoke to handled my call effieciently and resolved the situation fast in a polite manner my query was answered loyalty counts for nothing i can get the same deal from any high street provider ok the service was good and my needs were met x because i am now happy with my call plan ever time i have phone , for what ever reason found so helpful and also polite .alway help with problem and made me feel satisfied we have not had a mobile signal for 11 days , it has just come back on after several expensive calls i know the weather was appaling but so was the service . mike was very helpful . the advisor was speaking clear english and knew her subject matter because i 'm getting all these messages was please with service but now my phone has n't stopped going of and it 's abit ennoying always helpfull understandin and patient go service my customer service assistant was courteous helpfull and quick . the young lady was very nice and friendly also very helpful with my query overall i was exteremerly pleased . great service helpful she was friendly ans efficient and i was n't kept waiting before my call was answered . no polite but needed to be led to answers .i knew more about my account than her well , been dealing with xxx for the past year n the service is mental ... go around in circles and dont get anywhere ! the xxx person was very polite and new how to help with my enquiries immediately poor service .long waiting time .rude staff who do not have correct knowledge to do their jobs .people do not call us back .i cannot wait to move away from xxx .plus much more but i am putting a complaint in with the ombudsman so i am sure you will hear from them . it was just straight forward and the service u gave was very good customer service apart from being transferred to another advisor who the had to re direct me to another department i felt the second re direction could have been avoided very unsatisfied with the result .have been waiting for a number that i have had for 15years to be reconected when it should never have been cancelled and was told this would take 24hrs .now im told that they have no or very little trace of the calls i made to correct this and may not be able to help .seriously very disappointed .i have more than 10 phones with you and will look into other companies if the end result is not rectified .also advise others to do the same .so lets hope its put right . no apology for mistake or offer of redress for inconvenience and potential loss because yout customer service dept is s joke .they dont speak or understand english .they stick to their script and cant jelp if the answer or question is not on their script .it yook numerous calls today to finaly get the help is was looking for always very good the girl i spoke 2 sounded fit xcellent opweator ...... steph . felt happpy whn talkin to them about the phone coz the service is amazing that 's why i have 3contracts with you guys ! good service great customer service the chap was very helpful and informative x good quality service and very helpful . although i admit that i have an outstanding bill which i agreed to pay at the end of the month when my salary is in my bank the agreement was broken by yourselves and my bank account was overdrawn after you set up the cancelled direct debit withoit my knowledge and against the agreement .also yout my phone that 's 4 questions ? ? x because he sorted it all out : ) because u do n't have a minus rating .why do n't u call me to discuss why as a high value customer you want to deliver a high level of customer experience ? no reason need more people to answer the phones nothing seemed to be a problem when helping me with my queries . . this conversation was the culmination of nine calls over three days and whilst the adviser was okay she was really dismissive of the problems i have been having ! because i am not happy with xxxphone confused ! ! because it was a pleasent change to understand what they were saying and were very helpful as o am still unable to receive or make calls i have waited three days for a sim card and phoned twice on the second call it was me who asked can i get one from the shop xxx did not offer this info also i have just been cut off whilst on hold to you at 8 pm because you closed it would be curteous to answer those who have waited 0 great service i was satisfied with rapid respons and actions due to my request he was very patient and helped me with my query efficiently the person i spoke to was very helpful and spoke to me in a very polite manner cause i 've been a loyal customer over the years paid every bill which i think i 've spent over 7000 pound over two year and get nothing in return from yous , it a joke not look after your clients they were very helpful and pro active in trying to sort out my issue .very different from alot of customer service agents of late , who seem to be very quick to pass the buck rather than take ownership and sort out the issue as much as they can .excellent customer service that has left me very happy that my phone has been sorted . the lady was quick efficient and very helpful and polite was initially told i owed nov payment and it took me to advise that this was paid .advisor then kept me waiting while he found out the bill was paid but not cleared from my account .not sure why .anyway my account , i 'm told , is back to nil . answer machine in wakefield rubbish .been into brach and bought phone . girl was professional and friendly gave me info required quickly without fuss problem not resolved i was trying to find out about upgrade but tolld i could not till tomorrow but can on line ? ? why sins the call i have had a goog look thru old emails found out when my contract ends great service .... the problem was dealt with quickly and a text of instructions sent which worked had 2 call 3 times just 2 return fon .very annoying going thru call centre first and have 2 enter phone no only 2 quote it again 2 adviser and have 2 go thru story again . i have not yet received a code to get my 121 messages but phone help was good poor 3g coverage causing dropped and missed calls the advise to resolve this was if you wait it should get better . all round good customer service .friendly and knowledgable 7 i am a customer for three years with u and i have two contracts with one of them is due for upgrade and u not giving me a sensible offer so i am considering cancelation yes i feel people working for nokia have lied to me in order to get me to have a longer contract i was very happy with the advisor and the assistance he offered , also how quickly it was . quick efficient service have a new faulty phone & vfuk do not have the model i wish to replace it with in stock .bit annoying different people give different information .seems like my experience of last four years with xxx phone does n't mean anything to you .very disappointing . was very helpful care team only .the service i 'm getting on me phone is very very poor and i 'm trying to run a buisness .is it dosnt improve i will be leaveing and have to go some were else .thanks i was welll looked after by a nice lady clear understanding and clear expectations 10 service was good not great .operator very friendly and helpful though ... i had a very bad experience this morning and the handling of my complaint by the first team leader was abismal . . you should really replay the phone call and investigate this because if that 's the standard of your team leaders you have a problem , it was n't until a manager called me back after phoning a second time a satisfactory response was given .very disappointed and almost contract ending experience i had no problems with the help n advise given t me today thanku they were very helpful i needed a copy of old invoice , although i could have the request processed the person could not tell me the amount i needed to record on my accounts .the copy of the bill is hopefully on the way . the staff that i dealt with were first class , answered my queries as required and managed to resolve all the issues that i had . good phone manner , seems uk based and problem solved well the young lady who took my call had a very clear warm friendly voice ,she was very polite and most helpfull ,she also had a knowledge of the phone and its functions .shealso didnt try the high pressure and fast sales pitch .shejust listened and helped me with what i wanted .itwas a pleasure issue not yet solved long standing issue not resolved still costing me money but she did everything she could to help good service and helpful . because xxx is a good company i am feeling very happy today . had to phone 3 times before receiving the text that i requested .did not get my issue resolved even after 3 calls . the advisor sorted my problem out within seconds and was very helpful call was answered after a few secondsvery clear relevant infodid not try to sell any additional services only downside was the operator did not seem familiar with i phone menus so it took me a while to find out how to find what i was told to do good service no i find the team at xxx to be professional and helpful . very helpful very courteous an efficient operator called louise because my problem wasnt sorted to enable me to upgrade thru cpw and u wouldnt match their upgrade deal on the nokia lumia 10 second call i made was fantastic .but this was after hanging up from the first agent as he just seemed to want to argue .the woman i spoke too was awesome !:-) because person the other end was very helpful and sorted my problem i thought the advisor answered my queries to the best of his knowledge and we also have a laugh everytime i call whilst waiting for information .u have a good team . you sort outinternet access to my bills and i 'll tell you the reasons . because i am very satisfied with the service you provide the gentleman that dealt with my request was friendly and clearly knew what he was doin .had no problems . the person i spoke to could not have been more helpfull and she did great credit to your company . i am disatisfied with the customer service i recieved since monday 9th of jan .the girl who dealt with me in the shop 2 begin with was very rude and very dismissive .i have a blackberry contract n was told when i took the contract that i would b offered a blackberry replacement instead i got a samsung courtesy phone which could not provide me with the service i required .after claiming my insurance 2 repair or replace my phone i get my so called phone back with a water damaged battery .again , i wasnt given the service that i am paying for . all issues dealt with promptly because i got cut off in the middle of a query and nobody called me back . calls answered prompty by someone who understood concerns and dealt with them quickly and efficiently .good service .thanks very poor communication very unhelpfull staff , if you call me i will explain 5 he was very helpful and friendly and very patient , great service ! good experience with xxx i have been charged for something that i should n't have been charged for .i was n't able to present the feedback on the telephone to customer services ( no ability apparently ) .i 'm left frustrated , disappointed and poorer ! ! very pleased issue resolved already could not get photos now i can and my granddaughter is beautiful thank you good service no very satisfied with the way salesperson dealt with the call ! i wouldnt recommend xxx as my last 2 bills have been nearly 200 pound and i keep asking for a notification for when my minutes are nearly gone , i think this is appalling and will be taking my custom elsewhere after my contract as ran out , ill also be telling alot of close .friendsand family to aswell , i am disgusted that i have been charged an extra 140 pounds when i could of got a bolt on for 5 pounds ! ! ! all very easy no fuss .very polite and did exactly what they said they would do because texts like these almost get your phone confiscated i always get good service and courtesy from xxx . problem resolved swiftly and courteously they did what was needed thanx we are out later if you fancy it not happy xxx is not trying to look after a loyal customer 10 ( very satisfied ) the lady named sue was very helpful . i have been with you forever .my bills are too high and if i lower my price plans the cost for an upgrade goes up .you should reward my loyalty . after over 15 years of having xxx i will not be renewing my contract as i feel that other companies would appreciate my business more , because xxx is not bothered about existing customers . always been good with any probs i 've had very pleased have found xxx more and more inflexible .also poor information in shops and staff .operator in today 's call very helpful and good knowledge .i will prob not renew my contract by upgrading , and will move to another provider. . the man was very nice and helpfull . helpfull service your staff were very polite , punctual and efficient i hav not bn happy about how i hav bn treated by my local xxx shop in hamilton .but mathew has sorted it in 1 phonecall , when i hav bn tryin 2 sort this fos 4 weeks .if it was not for him i was leaving xxx .how many more customers r being treated like this in store ? i 'm disappointed that despite being told yesterday that my laptop would arrive today it 's not even gone to the delivery company and this has cost me a days work !and if i had not enquirer myself i would never have known it was not coming ! happy to have a network like xxx and their good customer support . good , efficient friendly service . this is the third call i had to make to get my problem re backdated bills resolved . no friendly staff 9 because rhe sales people were friendly and nice to chat to .7 see original answer .8 because xxxphone is reliable but there can be annoyances , such as unessecary reminders . long-ish wait in shop at first , but service very good when seen . the young man was extremely polite and took all info off my phone and put onto new phone and put new phone in a protective case when i asked if he could .customer service very good .i do have a problem with the phone and am going back to xxx on saturday to see if they can help me .text me again then , and hoping i will get same after sales service as sales . adviser was helpful although not that knowledgable . because i was very satisfied with the service i received : ) i told the assistant what i liked and did n't like and she offered me something which was perfect .also we came into the store quite late and despite them probably wanting 2 shut soon i still received a efficient non rushed service .despite all my questions nothing seemed 2 much trouble .very happy i do n't really discuss mobile phones with anyone so would n't have a chance to recommend .the sales assistant recognised me and has always been brilliant and is a credit to your company . satisfied with shop and service . very helpful sales advisor - only issue was the equipment which made everything take a long time . laura the sales adviser was brilliant .im not that good with new technology & she helped & advised me in lots of ways .she was very friendly & took her time explaining things to me & even fitted the new cover , screen protector as well as setting my new phone up to use straight away .can't praise her enough , excellent service ! the boy that served me was quick do friendly and i got the perfect service i recommended xxx yo my friend to get her phone on conntract i have given an 8 as overall service was good .the person who served me couldnt help me with everything i needed but he did say that was n't his department . no good service all round u will need 2 ring me very good service :-) couple of questions would be more personable i was impressed with the person working at the front of the store who was meeting and greeting customers and keeping me informed , he was very friendly and nice , which is why i gave the store a 10 .my sales advisor was ok but not that friendly and he did n't run through the options with me for my upgrade , i had to really grill him on the price of the handset with different tariffs , which is why i gave him a 7.but overall my experience was a positive one . was a great help the sales guy got me a great deal on this phone works a treat . the member of staff took time 2b v helpful good shop generally , the guy that served me was good but did n't really seem bothered and spent a lot of time on his phone .discovered today that my sim card had not been activated by a member of staff the assistant was extremely helpful and knowledgeable helpful staff .friendly staff .smooth renewal of contract .no problems at all . i was treated with courtesy , and proffesionalism . the bloke that served me was excellent and i left a very happy customer i revived great service and was taken care of in there great service , knowledgable and very competent staff .good experience i was very happy with the professional way your cheltenham branch look after me .making sure l had the right contract .thankyou . good and quick service impressed with service and advice given by sales assistant april .also well laid out modern store . quick service .staff seemed well informed . swindon store manager was very good happy with the service i recieved .quick and efficient . everything i asked was answered in an excellent manner as usual the exemplary and knowledgable service led me to get what i needed at a great price .thanks bill payment issue was not resolved very quick service operator was v helpful but i have been waiting 3 months for a replacement phone ! !and you still do n't have any however i 'm sure you 're still selling them with new contracts . excellent service prompty fixed my problem polite , cheerful and helpful person from customer service very good lass sorted it all out , very gud did n't help me access wifi coz they sorted out my bill payment problems i tried time and time again to disconect my other sim .went to your shop went on line phoned and emailed yet still got charged for something i never used !only today was this sort by a young lady that knew what to do .she was great ... xxx not so much my reason for calling was dealt with in an efficient and friendly manner . the girl i spoke with was both friendly , helpful , and genuinely wanted to assist me ..and did too ....very pleased ....thank you done what i requested however i was not impressed with the original order being sent wrong ! ! just telling the truth . it 's ok to upgrade your price plan but you can not downgrade it !i think a complaint needs to be made to the regulators ! i always receive a prompt excellant service without mistakes . very nice and friendly .sorted my needs out within 10 minutes . answers were clear and cheerfully given because the lady who i spoke to was very helpful bad service , terrible company , always a problem with my account which no one ever sorts out no matter how many times i call up .can't wait till my contract runs out .i hate xxx and would never recommend you to anyone unless i really hated them and wanted them to get screwed over monthly ! not happy with the treatment given after being messed up by xxx my call was handled efficiently + the lady i spoke to was very professional , knew her job + the products + was able to male the changes i asked for quickly + without fuss .she also had a very pleasant telephone manner . my original call and question has not been resolved yet . yet again another shockin service from xxx ready for takin y custom else where !i call up to get a problem solved they go away to fix it and for whatever reason dot come back hang up on me or pass me thru to someone else who does n't have a clue what am talkin about n thinks av called up n been out straight thru t them x x it was easy to do what i wanted to do unlike other calls i 've made to xxx 10 it took to long the service was very helpful intercepted communication . i received the information and service that was needed . your pay-as-you go tariff even during off pick hours amount to robbery , your so called offers are a con ! a very good service told me everything i needed to know and it was quick and a bit of banter is always good clearly explained information to me , helpful and gave me a quick response in resolving my problem everything was good and the agent was very attentive and followed up my initial query .the only thing i was not happy about was having to go on line to make a further complaint . no as your original txt said only three questions .assuming your staff completed the ticket fully , the reasons are clear . call quickly answered , clear helpful answers and problem solved ... q1 .because its really difficult to get through to you via the phone as its always busy which is not good when you are a phone company .i have tried to resolve the problem 3 times before i got any result .q2i was on the phone 18 minutes today and told it would be resolved but i need to check this to see if it has actually been done .q3 the person who answered the phone today sounded very bored and not very pleasant .the second was more helpful and hopefully has resol ved the problem now ure havin a laugh , it was suppose to be 3 questions . got contradictory advice both times i called .not sure if problem is sorted yet , all confusing . she was very helpful after i had spoken to nine different people who were unable to.help , this lady restored my faith in xxx whereas your other advisors made me want to take my business elsewhere very good and efficient service and could answer my query quickly i got in touch with regarding an outstanding issue from november last year , which you should have either resolved or told me it 's not possible to resolve .unrelated to that , checking the `email us ` section on the website i found an old msg that i had sent you a very long time ago which you completely ignored .if you are not going to read the emails that customers can send you through your website , then you should n't offer the option at all ! regards karin burger the guy on the phone was very helpful but i had to chat to 2 other people prior to this then ask for a call back to solve the problem good + helpfull service . very good helpful staff , solved my problem . very helpful staff 10 because the 'help ' and 'service ' was abysmal .i have emailed twice .but no response either because every time i speak to customer service they do help me and they answer all my questions . very pleased with everything because the woman sorted my issue out with phone i wanted and change of tariffs so all good problem still not resolved , told 5 different things .took up lots of my time guys was helpful and effiecent but did not resolve my problem just asvised - and its ended up costing me money and adding stuff onto my bill - still a good memeber of team no i dont want to as have had enough of this company at the moment . pleased with xxx x good customer care did not receive a satisfactory outcome i asked you to stop it .please mind it.thank you good service very helpful although my problem regarding setting up email account not sorted yet got what i wanted , but helper was slightly too talkative . service excellent again as it always is , with very helpful staff thank you he answered my question . your staff cant handle customers anger thy loose patience n say thngs bk to customers ..and a lack of communication with notes on system incorrectly entertd.worstcus serv i hve evr had friendly and helpful service good custmor care . the person i spoke to was on the verge me being rude .after being on the phone for 40 mins , twenty me which i spent on hold i got cut off .after calling back i spent a further half hour on the phone and still my query was not settled .i find this totally unacceptable the advisor was great however my request to cancel one of my numbers and moving it over to payt has not happend i requested this a while back november time and i have to once again give notice as i was advised if my acct was suspended my request would not take place even tho the number was coming up to the end of it 's contract . i 'm not as happy with the deal i have been offered as i had hoped , 3 network is giving better deals .the girl i spoke 2 was very helpful and i ca n't fault her . xxx have 'accidentally ' miscalculated almost all of my bills .i dread to think how much money slipped under my radar in the last few years .recalculations every month , a huge stress and waste of time .i literally feel like i 've been repeatedly , remorselessly robbed by xxx .i have never been offered much in the way of apology or compensation for this inexcusable farce , despite the years and thousands of pounds i have provided as a customer .i was not even provided with lipstick at any point ; can i not at least look pretty when i 'm getting f*cked ?it is with great relief and jubilation that i end my contract with xxx .what a despicable coven of crooks . i 'm utterly fed up with these text messages !i 've asked you 3 time to stop ! ! good dialogue with customer service 10 iv never got any signal apparently i ca n't have a set limit an every time i try to set my google email account up so i recive my bill via email it kicks me off xxx is the worst network i have ever been with . great service .been a customer for years and wouldnt go else where . i had a good experience with a great customer service with this company and very fast service as well .thanks for everything . very helpful & very thorough as i am an old man friendly and helpful service .the only reason i gave a 9 for q2 is because my mms messages have not come through yet so dont know whether the activation has worked it was purely due to : 1 ) the attitude and the end results achieved in the short time while we talked from that agent female( i ca n't remember her name ) .2 ) she never put me on hold( music ) like the one before that eventually i just put the phone down .3 ) she called me back immediately once we ware disconnected !4 ) she arranged for a replacement phone the next day delivery ...wow ,this girl deserve a good bonus ! ! !i think her name was arianna ! ? well done ! satisfied with the service and outcome generally satisfied with this network .thanks quick , efficient and helpful the call staff are o.k i just dont think xxx value there existing customers too well incorrect delivery info re upgrade in decemberfailure to rollback agreement as instructed once made aware of delayfailure to provide pac code - requested last weekphone arrived todaydespite text reminding of rollback yesterday happy with the service no compromise i was dealt with swiftly and efficcientally very impressed . no helpful , friendly and , ( ment in the kindest way possible ) she spoke with an accent i could understand , where as with some other call centre 's from various companys ( not just xxx ) it can sometimes be difficult to understand &/or get info relayed back .many thanks . could u plz call me than i can explain u in detail 9 my query was answered but i feel that it should be common practice when asking for details about setup options on my phone , you should offer to text the steps through to me , without me having to ask .i did n't feel let down or like i wanted to make a coplaint , but i did n't feel like your customer services agent went the extra mile staff dnt explain and help enough the staff member was friendly and helpful but info not quite what i needed i am be your company 's customer almost ten years ,so i think my feed back can prove your service better . 10 no although i have find a couple of my bills really high they have been fair in how u deal with my payments . i have been with you for 12 years and today i asked for help and the only help you could offer me was the same help you would give to someone who had just joined you .this has left me wondering what is the point in being loyal and when my contract expires i will not be extending it . the problem is solved no 2 felt my concerns were fobbed off and disappointed with xxx since my old phone broke .one nightmare after another you have some very good customer service people in xxx but as a company you treat customers badly .over the years , i 've become disillutioned with the company as a whole , one more situation like this one and i will leave ! your prices and knowledge of service is disgusting . the operators were no use and placed me to the wrong departments , who were also not sure in my qns neil understood im nt fone savvy an explaind things very well .andealt wit my queires quickly .thanksneil very happy with way call was handled and outcome no 10 just happy with the service u provided ok guy on nd of phww service was ok but i did n't get my issue resolved .which may or may not have been partly xxx 's responsibility to sort out got what i wanted helpful staff . question was answered and issue resolved advisor was cheerful polite and helpful the operator help with the query but did not put the service back on - even though she was v helpful i guess she just forgot the main reason of the call . 8 because the problem has n't been resolved ! ! still cant receive my pjcture of my babyboy when i changed my contract i was promised 20 % discount for being a halifax employee .the firewall on the system at work makes me unable to respond to the emails .i was made to feel like a liar and made to feel as though i was asking for something that i am not entitled too .i was basically told tough and if i want to cancel the contract then get on with it .tom that i spoke to was not at all prepared to help with a solution at all .and i 'm sure this feedback will make no difference either helpful & interested it was a good experience i have been a customer with all your competitors and xxx are by far the best ! was charming and tried every thing to help but phone still didn work i got cut off on my first call .when i called back my issue couldnt be resolved due to some system failure .i am still waiting for xxx to call me back to complete my request . 5 too little interaction to advise others .9 and 9 good service from the csa who was let down by slow systems .ps your website is really rubbish ! my query was about the notice that comes up on my online account page for my p.a.y,go , mobile ,which says that xxx cannot verify my e.mail address .the operator asked me what my problem was , i said that i did n't have a problem and tried to explain she said 'why are you phoning then 'she had no idea how to solve problem and told me to ignore it . the automated service is terrible but the people are good because when you ring them to ask them to help you one person tells you one thing .another tells you something else and then another says something else .and majority of them are moody ! just sick of being made out to be lier all the time he was very polite friendly and helpfull your customer service is shocking .i 've spent more time on the phone trying to sort problems than i have spent talking to everyone else .you are rubbish the lady i spoke to was very polite but everything else was usless no major issues with helpdesk just major delays in getting thru , hence general markdown for xxx . 7 yes , because you didnt rectify the problem , and didnt solve the problem ! well i wanted to get a better deal so i do not leave xxx and the agent was not to bothered if i went else where . shame as almost perfect and know staff only doing job , but not result i hoped for .customer service good though . she was very nice helped me alot once you cut off one of my phones , and today you threatened to cut off another , despite having direct debit details and an excellent payment record when the first time that i called about the bills 2 mons ago ,she said the bill will be post and until now ,i did n't receive any bill .iwant to know which phone charge more the maximum bill coz i got 3 phones .thanksa lot for once goid service and someone actually knowing whst they r doing no very happy with the service i received he was wonderful , very helpful and compansated me properly , he was very able and vadafone would do much better if everyone in the call centres were like him !thanks ryan ! tammy xxx is a good company and have never let me down the bias was very friendly and helpful . people were helpful and worked quickly to resolve the problem ...many thanks staff are always helpful and knowledgeable and the network generally provides a good service i wanted restriction on phone but was told it was 3 days out and not reliable .i think the customer service was very good but the restriction function could be better and more immediate . the operative was able to give me the answer that i required cba 2 for tech team , 8 for customer services the rep was friendly , understood me and explained any delays in the process . because when i asked for some info help you put me on hold saying you had to speak to another department .then never came back to me but simply transfered me to another person where i had to explain all again ! ! 5 been a little disappointed with xxx .8 not exactly what i wanted to happen but it might be good enough .10 phil from belfast was very helpful and professional . very friendly and helpful person to talk to .good to have someone based in this country . .1 0 i called to ensure i was still on the correct tariff , a problem where you have been billing me incorrectly was found , i found your operator abrupt confusing and he really did n't solve my enquiry .overall very disappointed will certainly move to a competitive provider in the coming months as my contract expires soon .i no longer feel i get value for money with my 2 phones from you very helpfull and polite customer service advisor thought i was a valued customer , having 3 monthly contracts .firstly , i was pushed from pillar to post before finally being put through to the right department ; then i was offered a new contract worse than what was advertised on your own website !it took alot of prompting /begging by me to gain a better deal ; what a disgraceful way to treat a supposed loyal customer ? helpful problem solved x over the past week i have contacted xxx to return a iphone 4 as the item did n't meet my requirements and opted to return it within the specified time .i have discussed my situation with several xxx operatives and each time have be mislead as to what options i had .instead of iphone 4 i asked for an iphone 3gs 16 or 32 gb .firstly i was told i could get it from my local store .however this information is incorrect .another xxx operative informed that a new system would become live in february where i could order the 3gs 32gb and it would be sent to me when in stock .i contacted xxx again and discussed my situation .he informed that the information i had been given was incorrect but he confirmed that he would arrange for a courier service to collect the iphone 4 from my home address and that a manager was with him as we were speaking to authorise the courier collection for thurs12 jan .today no courier arrived , so i once again i contacted xxx to confirm a courier collection had been arranged only to be told that no courier collection had been arranged .i have had a totally wasted day waiting at home ! ! ! !because of xxx unacceptable actions .i am totally dissatisfied with vooafone .i have been a xxx customer for a long time and do not expect to be treated in the manner that i have . have not been able to sort out all problems i am having the call was dealt with quickly and efficiently . i am a long time customer with xxx & i didnt have any big problems with them . . 10 very satisfied i. feel i should get discount on my last bill as its completely out of proportion . many mistake were made on the bill resulting in overcharging .i am not confident that these mistakes are just one offs .also misinformation on behalf of xxx store wrt rates , lack of consistency between them and 191 service as to package rates , services etc .the agent i spoke yesterday has never called back after promising to resolve one of the issues .today i got some things resolved but not my trust in the service provider . i have always found u good on customer service but us price plans are not that good 10 thats 4 questions .would be nice if your service goes down that you fix it and dont leave your customers without signal for 3 weeks , and give hardly appropriate compensation . very happy with how he delt with my problems i spoke 2 a really helpful scottish speaking girl who i could understand perfectly the person i spoke to wsd could n't up grade till next friday the 20th of jan2012 my call was handled ok no 4 why not call your customers to find out instead of getting them to do all of the leg work service fine , automated call system too long and slow , not enough `real ` people , and issue not yet solved . . there has been no follow-up to my concern about poor signal strength and consistency . fast service pleasant staff i was put through to the right department straight away and obtained the information i needed on a very unknown problem . happy with the prompt response to my problem advisor unable to help as the system was down and i was told to call back to resolve my question good service clear information but not what i had inderstood on a shop .peter because the staff member on the phone raised his voice at me and i have had this sim since last year december and since then all i have had is trouble with it god knows wat i will be charged with next month that i will have to ring again . patience kindness and clear instructions problem solved the chap i had spoke to tried his best thankyou very satisfied with my query .x no nice helpful chap . 41192 the ladies who dealt with my call were polite,concise and well mannered my problem has not yet been resolved . i am very happy with the service from xxx phone staff are not trained to do there job properly a poor quality line , a friendly voice , good info . this person was very helpful and polite . very pleased my upgrade phone was corrupted & has to go back .your systems would not allow a collection of the old phone & delivery of the new phone at the same time .not acceptable . poor advice regarding the virtual number and the effect it would have on my bt broadband i calculated my budget allowing for a saving of bt line expense which now wo n't happenalso my handsets are due to be exchanged but despite me asking for the exchange at the billing address they are still being delivered to red house not the common all questions were resolved . the reason i called was not addressed or resolved meaning i am going to have to call back later . 10 i am unhappy with signal .very little signal in my home when it used to be good . because he was very helpful with wat i wanted to knw i thought the adviser was very good and dealt well with my query .and i thought my query was resolved to the best that it could be .thanks . yes just ring customer service with my number , for i hour twice now going to have another go very good customer services i want to change my payment method .the internet site would n't let me e mail you .instead of sorting it out on the phone he just told me to try e mailing again .i still ca n't use this function on your website and notice that the advice on the website is to dial 191 and talk to an advisor ! sorted my query the lady from warrington could not have been more helpful i an in barbados and been trying to sort the message problem out and she patiently helped of with my problem a star in the making got told bad advice first time , 2nd time round the advisor helped rectify the problem the lady on the phone was very helpful and polite 10 simple i rang with a question and it was answered promptly and straight to the point ,all thati wanted thank you 8 because of time taken to resolve matter+10 for courtesy+manner in way it was handled 2day+didnt expect compensation.thanku service was fast thnx u are ripping me off with my bill the person who looked after me was very attentive and knew how to resolve the problem swiftly and confidently found people very polite helpful and answered everything i needed to know . staff always friendly , helpful and polite .one point taken off because your system is slow .not customer advisor 's fault .only reason i have stayed for over fifteen years is the uk customer services . apart from not being able 2 upgrade service was excellent . q2 everything possible was done to resolve it .9would be the figure . i have been a loyal customer for years spending a lot and you tell me i have to wait 7 months for a new handset - ridiculous colin who i spoke to was exceptionally helpful and dealt with my query very well felt the person who answered was new and tbh did n't think she knew the answers fully no good service-call answered straight away , helpful advisor who gave me all the information i needed . sharon in the warrington centre was extraordinarily helpful job done , staff could be friendlier i was trying to cancel my contract , had no luck been redirected to your website .i was promised a call back i never received after speaking to 3 people , and my direct debit was set up for the wrong date ! 4 was because i was put in hold a few times and i 'd asked about the other mobile i have if it was due for upgrade i was put on hold then when thr adviser got back to me it was back to the conversation about my direct debit and once that was sorted did not answer my question about my upgrade for my other mobile said good bye because i had a txt this morning saying my phone would be delivered between 10 and 11am .and no one on the phone could tell me where the currier was .i mistook the person on the phone for a man i 'd spoken to earlier and he seemed to take offence , although he did re order the collection for tmw . the advisor was very friendly and understood the situation and was accommodating today the lady from refunds was brilliant but unfortunately someone else i 've spoken to earlier on the 29th , was meant to resolve the problem but nothings been done then , even when i phoned twice req .same problem . you have ignored my messages it is impossible to get any help on the phone and you missold me the phone i have the person was very helpful , im sick of xxx after waiting 3 months for my phone and i 'll be leaving asap coz we want to down grade this contract to make it cheaper but u just keep passin us on or telling us we carnt , we only got 1 wage comin in an carnt afford 2 contracts at min wich we av got with use , we dont want to end contract just lower cost the service was good but there was a query about the tariff when i clearly said i did not wish to change my plan .however the assistant sorted it to my satisfaction in the end . because he gave me time he was very good listener and he understood what i wanted to know and he helped in everyway he could a great job well done . terrible customer service and attitude as i have been a long standing customer & since you had the break in , causing problems with your masts , i have had irregular un realiable service !when i contacted you i was assured if i stayed with xxx that you would guarantee me a good deal on my up grade , which i was informed today is not true !i feel lied too & very disappointed that your promise has not fulfilled no purchase of a sure signal does not require much effort on the part of your operative . unsatisfied with service good customer service i rang 191 expecting to speak to one net and instead was on with xxxphone .it took over 15 minutes to carry out a task that i was hoping to be able to carry out myself was happy with the service but not so much with the answers given . because my questions were answered fully .advice was given to help me further . after having to stand my ground i found the girl i was taking to to be extremely sympathetic to my problems .then after assessing my needs she was proficient in dealing with my compliant leaving me satisfied with my service provider . i was very impressed with the service i received , although it did take a longer time to get to an operator than i would have liked despite 3 phone calls to xxx i cannot find a way to ensure that my phone bill is manageable .i am happy to pay more than i do regularly and not be hammered with unexpected charges but its impossible to do that .very fed up and will not renew . poor after care service .the xxx operator was very good at dealing with my query but the outcome amounted to nothing becuz its an excellent network and gd customer sevice no solution to my problem unless i pay ?your my provider so provide me with a signal ?i will terminate my contract now . would have been more but i did n't get wot i wanted no i m really satisfacted from contract with xxx hopefully will used longer ...im really happy with your offerts : ) girl i spoke to was very helpful and resolved my enquiry straight away very happy with xxx and i think they are the best the lady that i spoke to was helpful understood what i was saying and resolved the issue .was polite and friendly if i told you i 'd have to kill you hahaha just joking spoke to 6 different people and the last one fobbed me off and said the problem was not with the phone but with my email provider when my 4 other colleges use the same phone and provider . the bill was my fault , but he never once made me feel that it was .now thats professional . friendly helpful and knowledgeable person , happy to call me back when needed . would have preferred a shorter wait in the queue . good efficient polite and helpfull person very helpfull my internets still not working on my htc sensation after ringing 6 times todsy girl lovely .information according to carphone warehouse was wrong .can't go in and pick up a new dom card and register it . nice friendly operator .all issues resolved service and deal excellent overall good service but since i am only a day outside of the 7 day trial period it would have been nice customer service to have at least been offered the opportunity to swap handsets . i am locked into a contract paying for services i 'm not using .both v/fone and amc , my so called business mgr say i should speak to the other , and they 're ` sorry ` that 's the way it is - i 'm locked in .poor . happy with service & outcome of my call , was offered a call back service to save me waiting . friendly fast efficient service very fast , and instantly sorted out my problem with a very polite & knowledgeable person .i thank you . polite and he sorted my problem for me which a previous xxx operator had given up on the first lady filled me confidence they she knew what she was talking about .the second person did n't .not happy with the outcome but will follow his instruction and see what happens . yes i got an answer straight away .the lady explained exactly what she was going to do .ehen we were discoonnected she rang me straight back .her manner was friendly and professional .i could not fault the service .a big thumbs up for her . i was happy with the service i received thanks . problem was resolved quickly because your **** taking con artists the connection i have is always dropping and there always seems to be maintenance issues and haw can it take 6 days to fix a relay station , not impressed at all every body is always helpfull matter resolved but i shud have been told it wud happen the call handler did not sound vey cheerful friendly helpful unpatronising service amy was very quick and got it sorted within minutes because the assistant was very helpful i have had problems with my new phone since i upgraded last october and dispute calling you every week you have failed to rectify the problem .that is why i scored you so low .i am very disappointed . i 've had enough of xxx 10 minute wait to speak to a person , then got passed on to another person .after around 20 minutes of changing the same settings , spent more time waiting for other checks were made on network , nothing found wrong , advised to disconnect and perform the resets again .i offered my landline so we could continue and was told there were other people waiting .some service i think not. . clearly no follow thru of the incident reported last week .passing on the issue to other party i.e it 's not our issue , contact other .no respomsibility .also , there are past events related to service that are not to the standards . i have to send phone back excellent service and helpful staff helpful response , clear advice , excellent service ...if only all xxx staff were as helpful as the person i was speakin to i have not yet resolved my problem but the operative was very helpful and courteous promise one thing and give another ur representative explained everything exceptionally well but more importantly was polite and well mannered . based on my service fulfilment . nah cant b boverd no soz 4 l8 reply , reasons = got all the answers to my questions , clear advice from a very friendly & pleasant young lady , even had a laff , good experience .thanks . the massive over charging for going over my inclusive limits has left a very sour taste .i ca n't believe a market leader is charging obscenely extortionate amounts and i will be seriously considering a change of supplier .the customer service was however very good the call was answered quickly , clearly & professionally .he was knowledgeable but not patronising , he was helpful & informative , excellent service have used xxx since first having mobile phone , with exception of 2 months previous to most recent customer call , which redeemed xxx 's quality of service .the only gripe i have is why does n't xxx offer short term loans of handsets to contractees , breakage and repairs excluded ? ¬hing and no one is perfect i thought the overall service by the team member was very helpful and curtious , but the service by xxx as a company to be less than adequate , so while i was happy with the person i spoke to , i am less sure about staying with xxx once my contract expires . the customer service girl i spoke to was great , sorted out the problem quickly & efficiently .fabulous employee ! good service and very helpfull i rang this morning for and was told i would receive a text in regards to my access to the internet which i am paying for but not receiving .i was told i would receive a text within the hour to sort the proble out i made a second call at three and i have not received nothing . xxx has let me down with any help i could have received the lady did what i wanted , and did it quick and was very friendly all on one go , great ! very rude call centre staff who talk down to you .will be moving from xxx as soon as the contract ends , very poor customer service .i will be advising people to stay clear of xxx in the future . i just feel after being a xxxphone customer for over 10 years without missing a payment , you 's could have accommodated my request rather than having to move to a different company because xxx has not honoured the terms of the contract entered into excellent customer service , would have rated recommend to xxx as higher , however the reason for my call was that my bill was wrong in the first place price , quality and service . very helpful quickly sorted out my query could n't fault the service as all my problems were sorted quickly and effectively ! statisfled i have completed a move to another network today i have found at times very dificult to get someone tn answer the phone only tm be told this is not the department and wait again too mamy times this happened so we end up putting thd phone down .together with poor signal i have made the move to orange who made the choice easy .regardsrobert gardiner your operator was brilliant .she quickly grasped the problem and sorted it out .i cannot praise her highly enough . adviisor found the perfect plan for my second phone .lost marks for assuming that i was a corporate client because of my handset phone number . cause its easy even i called and did n't get my issue resolved .its quicker than ringing my companys dealer support number .i work for phones 4 u pleasant and helpful lady sent from my htc i was very happy with the customer service very quick & helpful , polite approach with my query about my account ! ... fiona was english , easy to communicate with , very helpful and sorted the issue promptly . very poor service been with you 15 years but considering leaving someone best call and sort things out satisfied with service very polite and helpfull she did n't get my email working on my iphone the advisor that helped me was a really great help , i would like this to get back to a manager as he did everything he could for me .was very polite .brilliant customer service no no. i was just happy with the fast and helpful way xxx helped me the guy on the end of the phone was polite charming and most helpful .thank you . they understood why i wanted to change back to pay as you go and were helpful explaining things been with you over ten years .started off pay as you go .then i change to contract .i myself have never had a problem with the service that you provide .excellent service since being with xxxphone i have had no problems what so ever polite competentefficient lovely chap answered all my questions and gave me a great deal.thank you . i was spoken to politely and my problem was dealt with quickly . quick , easy , efficient . because i could be changing my phone to someone else today as not happy with ur service because it just worked for once ..... x because your rep gave me the answer to my query straight away with no thinking . i have been a customer for over 10 years with 4 phones with you , all i have is problems mainly staff giving me wrong information which means it takes a few phone calls to get it put right , which if they were trained properly they would know exactly what to say the call was handled well , but the underlying issue is poor signal strength . you speak to people as human beings and know wot problems your customers can find themselves though no fault of there own doin ! ! q3 . 5 the lady at the other end was very friendly and my problem was resolved immediately . not as enthusiastic as some of the other advisors i have spoken with , did n't ask if i had any other questions before hanging up but very polite andd efficient . good service + helpful staff because this i phone 4s is driving me insane , getting no where with it and considering terminating my contract with your selves , no one calls me back ! ! ! ! ! ! all 10 . excelent customer service on this occasion & majortively , good listners & always endevour to find the best solution 's .` thank you ` .del the score was due to the time it took to resolve the query . the person i spoke to was very nice and courteous and my call was answered promptly .unfortunately i was disconnected in the middle of the call and had to call back and they were not able to answer my question as my name is not authorised on the account , although my husband has done this on many previous occasions , both in person at the shop and over the phone . the service was good . english call centres friendly customer relations excellent service tb when i contacted xxx all was well until i was told that my account had been transferred to a local manager of which i had no knowledge and the advisor could not give any help on this matter and then she gave the wrong email address for the manager , i have since contacted xxx again to get the correct email address - surprised not to have got another of these surveys : ) the reasons for my ratings are : - have been a customer of xxx x many years & todate no complaints re billing/customer services/staff in xxx shops re advice/choice of mobiles & contracts .no need to pursue other networks at present . the reason is that i 'm quite satisfied with your service whenever i have needed it hi .the lady was very clear .and she gave me the answer 's that i needed .but as it 's my first time ever .to go on the internet .i did n't quite understand .how to get to the internet .on my .nokia .95 .if you would be kind enough .to text to me the knowhow to get started .or send me some information .about it .thankyou .all .very much indeed .for you help .& time .thankyou . 10 good customer service by lady great service .from the operatorprompt response to the call my internet still isnt working overall very happy and all was clear and understandable the agent was patient and handled the matter with excellency and gave assurance 0 its all good . curt service redirected to manufaturer for a simple procedure pleased with service today ! although i was phoning to complain about and query my bill , your representative was throughly professional and answered all my questions in a polite and courteous manner .10/10 i think people r not very helpful and the automated payment line is a waste of time didnt feel confident in the info given although she was very courteous . prompt answer very knowledgeable and polite very efficient thanks you said 3 questions his is now a 4th because my phone was late customer service has been poor in the past but today was good .so far this is the 3rd faulty phone since sept 2011 !poor service to a business customer . because very helpfull and considerate i 'm just satisfied with the service i received .she was brilliant ! well i found xxx they was good at one point .but after a few months i started getting the phone put down on me and i was n't doing anything wrong at all and i was being lied to and being called a lair .which i was n't happy about but as soon as my dad duncan worley would ring up and complain they thing got sorted out and i feel like you do n't care about me and just wanting to take my money off me iv had problem with both of my contracts with u my iphone and blackberry and to be honest with you am thinking of leavening xxx and going with a new network that are willing to help me and not just want me for my money that 's why i gave a low rating just my opinion of xxx being average lack of product knowledge .pushy .notlistening .trying to sell me what i do n't need just generally a waste of time i did not get what i was looking for you were too expensive and i will be shopping around when our contracts end kelly was really helpful and explained everything she was doing .dealt with my problemquickly and efficiently really pleased very courteous ! !b cos the lady who answered me was helpful and polite ,but the service that i was looking for was n't exist in xxx system . i was not provided with a phone with the features i need to work , while my phone is being fixed .my phone is broken and keeps switching itself off .i pay insurance every month and am a good customer .i cannot understand that my requests were ignored .i will not be renewing my contract with xxxphone as a consequence of the poor service i received . my reasons for the ratings are - in 1 , i was given good advice to help me get better mobile internet connectivity .2 , the low mark for internet service from xxxphone whom ive always considered to have the most powerfull phone signal strength - yet is poor in some parts of my house which is in a residential area .3. a good mark in general satisfaction . all good the xxx advisor was very polite and helpful .i felt that the service provided as always from xxx was excellent , which is why i have been a customer for so long all resolved good n in good time . until i see evidence of the issue being resolved after waiting 6 weeks i cannot say i will be able to recommend xxx to others .the adviser seemed the most competant yet , was friendly , thorough and also importantly sent me a text with the case id no. , her name , and phone extension which reasures me that she at least is taking accountability for the situation at long last . i initially called up to discuss my upgrade which i have been told three different dates : 14th january by a xxx staff member in ur kingston branch , then 23rd of may on ur automated system and finally 23rd april from the member of staff on the phone .all i got was an apology for incorrect information being told to me ! !not good enough i am afraid i seldom have to wait long and most times have resolved the problem the first time . 6 for q1 : i 'm only with xxx for a week , so ca n't really say much .9 for q2 : no comment .8 for q3 : most of them are helpful there was no fuss , and they understand my situation the person who helped me went out of her to solve my problem which she did in a very professional and efficient manner . good service , solved problem , but kept on hold for 10 minutes felt she was pleasant and handled it well i only wanted to know one thing and he gave me the info i wanted .so overall i was happy with the service i got .that is the main reason for my rating advisor was understanding my situation and tried to be helpful , which is more than i can say for most of my dealings with advisors in trying to resolve the problems i have had with my blackberry storm . no sorted the problem very understanding at a time of great financial pressure for myself and my family . the man was very helpfull in sorting out my problem asked for number to get rid of answer phone for my mum 's pay as you go mobile and was given the wrong number .1211 the advisor i spoke with was very good , however i spoke with 3 or 4 very bad ones before i eventually rang customer services who connected to the good advisor questions answered fully i call every month an when i do my query is always solved . because our problem is unresolved i 've had problems with my handset since i got it and spoke on a number me times with you and have been shocked at the poor service .the lady to was no helpw i will be changing my provider the advisor was excellent ! you could call me during the day and i will explain the 3 reasons and scores many thanks . because xxxs actions have resulted in me not having my phone when i was promised and i consider this to be all xxxs fault . the operator put the phone down on me and did not call be back as agreed so my issue has still not been resolved , absolutely terrible service . you did what i asked you to do :-) ) my phones still not fixed after 6 weeks sorry u sed 3 questions not 4 . very professional and friendly service .well done . because my fone has still not been completely delivered to me fully and considering it was the 09jan that i should have had my fone i think it is very poor service . my ratings reflect that my complaint has been going on for three months no one ever returns your call and no action is taken until i turned up at your head office not very satisfied with xxx my query was dealt with quickly and properly . very unsatisfied sorry i dont quite understand ur question ..... i 'm satisfied with the service and the company helpful , professional service and friendly . . thanks friendly and helpful attitude throughout .very knowledgeable and answered all my questions quickly and clearly . i was happy with the level of service and he was nice and helpful and polite coz i was miss informed the 1st time apparently + had 2 ring back ! nobody listens to what i say feel free to call me and i can explain . you were very helpful and managed to sort the problem very quickly over the phone .and i was n't wait long at all . the advisor was polite and listened to my request and achieved what i wanted i had unexpected high bill and the gentleman yolk his time and explained and advised me in detail very helpfully the personen i spoken to was excellent .i was so pleased to speak to a uk call centre and get through so quickly . was not sure my requests were actually acted on . quick and helpful service i asked a question about passport .i got completely the wrong answer the first time .when i challenged it , using the info on your website , i got the opposite answer ! good service if you listen to your transcipts from my calls you will realise why i feel like this it 's absurd what i was told from a company like yours whom i have supported for ten years but as i told your staff my contracts are nearly at an end and i can get the phones i require from a rival now what is going on i was not even allowed to speak to a manager i was told but they would call me back within twentyfour hours where is the service or loyalty to good customers in that was very happy with the service and the lady on the phone was so very helpful quick n to the point i felt the reason was because of the process i need to go through to cancel a monthly contract is tortuous and laborious that 's the main reason for my scoring very helpfull and cheery the woman was very friendly and helpful .helped me understand the problem and how to solve it .thank you . was sent second hand phone when paid for new in general information was accurate but problem was with my blackberry server going down so .unhappy but not with xxx helpline . i felt my enquiry was listened 2 and best deal made available 4 my requirements thank you 8 i have been waiting since 7/12/11 for an unlock code for my iphone and have had to phone you daily since 5/1 .i have wasted many hours on the phone and yr csa are on the whole rude and unhelpful .all i want to do is leave xxx and you havenotassisted this to happen .our kids have now left xxx and my husband is alsogoing to leave .also a manager has not acknowledged my callback request 4 days ago miscommunication peter was excellent and answered all my questions . accents a little difficult to hear and i have to make a journey to town to resolve my problem .otherwise my contact was very polite friendly and helpfull . good helpful service . staff always happy to help my problem was solved immediatley and with no hassle . still got same problem tammy was an excellent advisor but as i 've been a lefetime member of xxxphone and got a nokia deaf phone years ago which was not good but spent 800 pounds plus on then upgraded to blackberry and got blackberry curve in july whgich has lreadyt had one repair and needs another i am unhappy with phone and wanted to change contract to get iphone but unbable to do it .not sure i 'll stay with xxxphone when contract up . good service .i got what i need it the lady was very helpful and helped me save money plus explained everything clearly for me excellent customer care but takes far 2 long 4 u 2 get through on the phone and talk 2 someone about ur problem hence an 8 4 the first question dm i foned yest , hop'g 4 sum help 2 get my husband's fone sortd out , the girl who i spok 2 , said ` she noo nufink bout the samsung c905 & she wood get sumone 2 help me` , after nearly 20min hold'g on , i was then hung up on , my husb 's fone is still not fixd , & i'm not fon'g again 2 get the same respons , i'd rather cancel all our contracts with u, than b made a fool of again , espec as it was me foot'g the bill , i have 2 ifones wif u, & spend a lot of mony , bill wise , & thats ow we r treated , no fank u. totally satisfied with the service that i 'd provided problem still not solved did not sort out my problem answered question first time which enabled me to make an immediate upgrade which was implemented faster than anticipated - very courteous adviser and very professional - jon well done just great service ! ! ! was happy with the service , & was given the information needed no problems at all in getting the info i needed nobody has solved my issue with the bill after nine calls into your call centre .all have promised a call back but to this day i have not received on .issue has started since dec 1st your staff are not understanding and do not listen problem was n't resolved and i 'm having to take time out from work tomorrow to get it fixed , to much hassle with use very unhappy customer ! efficient ,informative and fast good service not happy with previous phones calls an failiure to give me the infomation regarding my upgrade and when i would receive my order i had to wait nearly three weeks for my phones whilst my contract was up an running just days after i ordered the phones ,im a upset by the fact i was only given five pound off my bill for the inconvenience of having to wait id rather have new cases for the phones i ordered . adviser was very helpful and guided me to sort the problem out quickly . good service and made me understand the diffence in my bill the person on the phone couldnt be more helpful x the adviser spoke clearly , and concise i have been a xxx customer for more than 4 years and i have always been happy with the service but resently i have spoken to more than one customer agent and do not solve customers need as xxx will always do and the reson i been a xxx customer is because of its customer service which used to differentiate xxx from the competiton now a days i am not happy to say i am happy with the overall service of the agents they have iether forget to give me a refence number or transfer my call with giving or explaining my details to other agents and so on i think o was only on the phone 2 mins .the girl did not try to keep me on the line to try sell me additional products but instead was very polite excellent service was offered 600 minutes and internet for 20 when i up graded but did n't think i needed that many but was offered that for 30 quid not happy .and was poor english had to understand not advacing how to prevent overcharching in a case with my last 3months bills !not clear explanation ! service was quick i also could understand the staff from xxx and it was a pleasure to speak to someone without having to ask them to speak slower or for me to keep repeating ourselves .plus the staff were polite and well informed of current products and i got a good deal . not very helpful , wrong advise given complete nightmare my bill is unusually high due to excessive internet use .the adviser never gave us an option to have extra internet use .and i 've never been offered an upgrade they are my honest opinion . it was a enquire about calls abroad u answer them ok & quickly & politely hence the score i av been with xxxphone for many years never had a reason to go to any other provider as xxxphone has allways sorted any problems i have had and have allways given me a exellent service 10 for as 2 recommend service because i have dealt with the competition while employed there rubbish for people that travel as part of there job ! 9 for problem sorted because tech dpt have still to finish but other networks are a night mare at times !and 10 for the adviser because as all ways your uk advisers go the extra mile for you , your foreign advisers lose a point or 2 only because the language barrier can restrict there other wise great efforts . the only problem i had was the 1st time i rang i got a operator not ( english ) couldnt understand her very well not her fault but had to ring again all in all good service thow cheerful ,human & friendly with the results i needed :-) no happy with the service i received the adviser was kind and got the job done quickly and effeciently because my internet is not working can you sent me this time internet setting the person i spoke to was very helpful : ) because as u can tell by my account h had made several calls and i still cant get my account up online because everything i have asked got solved very quickly x you should know !please refer to your records for this a/c .you are simply not joined up as an organisation , uninformed , you dont listen and dont seem to care . . 10 he went out of his way to help me and made sure i understood the position .he was polite and friendly . you asked for them u have a good costumer service but i give - minus 10 big 0 for xxx shop in hemel hempstead yes , i thought the lady who i sgoke to was very helpful and helped me a lot . good fast friendly service no. promblem resolved quickly every time i phone xxx the staff are always courteous and helpful and they try everything they can to help .also i have never waited for anyone to pick up the phone it has always been within the first ring . good service the staff was very helpful and polite cos nobody answered the calls to business because she tryed her best to help she was nice and polite . great company to be with would n't change !ever : ) because ur good :-o quick service well spoking and no fuss problem solved in minutes my phone choice has been wrong from the start ....and was mentioned too late as i was travelling .... now driving me insane so he tried to help within rules but could n't so i am facing many more months of frustration before i can look at changing phones and perhaps providers we tried many times 2 register 4 online bills yr agents were helpful assuring us that all was ok & after 3pm 2day all would work even that after 5 chris would call 2 check that all was ok we r stilling 4 his call hence our choice 2 go back 2 posted bill both people were very helpful and resolved my issues quickly and how i wanted because she was no help at all .i have been with u 4 ten years and the last ten years u have got worse .my partner is on o2 .he has alwas said about me changing and i have said no as i have 8 kids and there wifes and grandkids all on vod .for 25 pound a mont i could ring 10 for free 400 min not sure how many tex ?after this i only have 2 wait untill nov very gud customer service call is being attended by professional girl good thing about her is she did n't put me in rush as u are all busy all the time she is a good xxx representative your phone lines are very poor my call today to question my bill was the reason .i was told the price quoted included vat but it was still charged .it was for the latest contract i took out .the woman i spoke to did not listen with any degree of understanding of what i was saying and repeated a souless mantra instead . because the person i spoke to is from iran and could n't understand anything .also i did n't get what i called for .pointless calling really . a efficient upgrade fast !could of been a better price plan , but service has been very good .cheers ! had nothing but problems from day one with coverage and still do have **** network coverage regardless what i do including swapping phones finally got a solution to the problem , however took a while to get there . very good service after a week of phone calls to 191 and numerous visits to xxx shop my new iphone 4s is still not in service 80 % of the time while i 'm at home and in local area - therefore i ca n't make or receive calls or texts when i want to - very frustrating and a waste of money !however george on the tech line was absolutely brilliant - so polite and so patient - a pleasure to deal with .hence the 10 :-) yes my problem has not been resolvedand if its not resolved i will take it to theomnudsman and let them sort it out i did n't deserve to be switched off i went into ur shop and changed my standing order so u would be paid not my fault if your staff mess with my account if i had nt just upgraded i would nt be with xxxphone now very friendly , helpful and clear explanation of remedial action to correct phone problem 0 very helpful i 've been with xxx for many years , and have seen that xxx have excellent customer service brilliant tariff 's and are always happy to help .i 've been with other networks in the past and have never experienced as good a service as xxx provides the lady i talked to was as helpful as she can be , but i have had nothing but problems with my phone since i have had it , and as xxx will not swap it i will be looking to leave as soon as i am able the person at the call centre was extremely polite , helpful and efficient . i waz a is n't it obvious ?you are wasting mytime ..first with delay in answering the phone and now asking questions on text ! xxx does not have good customer care helpful man so u should know where u r . advisor was v helpful but lower marks as i rang because my fone was deliverd not 2 me but sumwhere else and now im havin 2 wait 2 find out where its gone so am without my new fone you lied to us about the contract :p 8 last agent resolved but had 6 phone calls that took 2hrs prior to solution i spoke to 2 people today , my first call was to a girl & she was very rude but my second call was with a guy who was very helpful . as per my first answer the girl was very good completely down to the customer representative i spoke to .she tendered to my requirements and delivered on her promises very helpful , friendly and knowledgeable my thing had chnaged to gprs instead of gprs since my phone call was made + my bbm has stopped working n/a no you know the number of the person who rang me ?i now have to wait for him to abuse me another 3 times before anything can be done .people have worked this out .one abusive phone call is enough . problem not sorted yet and also was put on hold for 17minutes you ca n't sort my problem over the phone-i have to send a complaint via email , probably in the hope that i wo n't actually and one .however , the man was polite and as helpful as he could have been . because i supposeldy owe 250pounds from bills in october and november but i was not informed of this .clearly an error somewhere the reasons are because my origional phone broke and could not b repaired .u sent me another phone without a charger so i bought a 1 myself .now this phone wont charge and when i rang xxx i was told that u havent got any chargers either .i am annoyed as i have been a xxx customer 4 alot of years and had alot of trouble with my phone lately and no 1 can seem 2 help ! they were very precise on their answers very clear and helpful because , it was n't they way turn out to be after it sold u the plan .basically it 's seem like a scam i was n't that impressed with any of the advisors i 've spoken to .i felt that they did the bare minimum really . yes .all staff polite etc .i am not happy that i have been advised 2 contact nokia myself about my phone problem .it was not explained 2 me what that was going 2 achieve . that 's how i feel it went pleasant staff and hopefully answered my question .now wait to see if xxx fone can get the network back to normal as soon as possible ! after being let down by xxx over christmas & new year period , i spoke to a customer advisor with a problem & he was so polite & helpful , solved the problem very quick & easy ! given unclear answers.told about payment i was not informed about.told i would be cut off .after a xxx customer for number of years , felt let down . very quick simple service . the call and short chat has helped to fix the problem so i 'm generally satisfied . called to cancel and did n't really feel valued 1espondant in a hurry was very easy and straight forward to make my payment 10 this process is irritating one question would have been sufficient .now i am not happy at all with the overall service due to this ridiculously long survey . i had some questions that were technical 2 me .these were dealt with patience and in a way i understood . my marks reflected the experience i had last night when i was on for 10 minutes then got cut off .i rang back and had to hold for over 30 minutes as i could not speak to a manager .i was told they were very busy dealing with other customers .the fact i was a customer with a valid complaint did not seem to matter .i would be very happy to discuss this further , the advisor this evening was very professional . over the 7 years i have been a xxx customer i have only ever had 1 complaint which was dealt with efficiently and to standard .i would therefore always recommend the company and credit your staff for their service annoyed that i had to ring in the first place , i have always received paper bills suddenly for no reason i have to get them from the internet and print them off which is more hassle with no incentive for our business .if we received a discount for this option it would be different but by the time you log on , find it and print it , it is very time consuming for us . i have contacted xxx at least 6 times in the last 3 months with reference to lack of service .you just do n't seem to be able to live up to your standards . i.was happy with xxxphone just wish my phone could have been sorted . was given a free service when i upgraded .but still got charge full price for data etc aboard .today the operator was very helpful but could n't resolve it just yet but promised to get back to me asap 6 phone calls to try & fix same prob-took 3 calls to determine was a block on phone ,that taken off ,still did n't work . incorrect/different info given each time-phone arrived without manual & was told the advisor would contact manufacturer & have a copy sent.the last advisor said would be highly improbable they would have done that .final advisor kept directing me to youtube tutorials ! ! i had ordered a micro sim a week ago and the order did n't come so i rung up again to reorder and that still has n't come so now i have had to order for the 3rd time a very good service today quick resolution for my issue and very helpful agent i have always had good service with your company when i phone that 's the reason for giving you all 10 s happy with person i spoke to she was really helpful and offered additional advice questions could not be resolved today due to what i was asking but advice given because , 24 hrs after you disconnected my email for no reason , and 6 tels today to your tech team , i still have no emails !and you have still not called me back .your service is terrible xxx as usual are always on the button with customer needs ! 0 not happy at all xxxphone did n't help me at all . the people i spoke to were good , very polite and well informed , but i was left feeling that other people i know seem to get better deals and tariffs elsewhere .even though the assistant told me i spend a lot of money with xxx .i have made complaints before about the services and customer services and these have not really been resolved .i was interested in renewing and upgrading my phone , but do n't feel the offer was great so will possibly look to run out my contract and move elsewhere no solution found 'yet ' to my issue , but the operator was helpfull as i have more material to track my pb . my experience over the last 5 weeks trying 2 get a satisfactory contract from xxx instead of moving away 2 a competitor i have been with xxx for years and always been very happy with the customer service that i have received got bad service previously and the man who helped me today was very helpful and nice .give him a raise good assistmeant good service still waiting for promised email re migrating from business to personal contract .also awaiting phone upgrade .absolutely useless . .have been trying to sort this out for weeks with xxx staff . no overall quality of service good .staff friendly and knowledgable .computer system terrible .continually crashing . adviser was good so gave 10 but xxx itself is rubbish my i phone does not have any service in my place of work for the 4days i 'm there but i still have to pay my monthly account so rating is 0 when my agreement is up my 2phone lines that i have will be cancelled and i will go to another company v polite and good approach and went out of way to find deal good service . the advisor listened , understood , sorted problem n was friendly iv had a good day .got home and had letter to tell me my bill ready .iv asked for ages to be sent bills via post .self employed and need for accountents . advisor was very helpful and friendly , hope this is going towards her bonus as i ca n't be bothered to keep doing these things , i 'm too nice !: ) 9 because you do n't offer the same attachments to the account like i had before i joined 1 net .!rubbish ! knew how to cope with multiple and linked accounts , had a friendly manner with cheerful disposition poor quality of call , never get response to emails .generally unhappy with xxx call me and i will be glad to talk you through my experience i m a new customer before purchasing a 24 months contract i was told that in my area there is a very good strong signal in the past 48 hours i have been unable to use properly big the ipad 2 and the iphone 4s i have spoken with at least 10 people today no app is responding on the ipad 2 there is no internet connection wherever i go no wifi inability to join bt fone spots anywhere i have been in london do far and no connectivity no network signal and no wifi in any area of london i have been ... just spent the last 4 hours on the phone with your technical team and your customer relations no solution has been found so far . . i just changed from orange to yourselves but your inefficiency until now has been incredible ... if no solution found soon will find another service provider for the devices i purchased and which i m unable to use satisfactorily i could tell that he was doing all he could to sort the problem out poor customer service , failure to resolve problem even though acknowledged to be caused by xxx .i 've spent too long trying to resolve this already and will now .have to spend even longer normally everything is fine but what i requested still has not been fixed my issues were delt with efficient,polite ,sorted out my poblem out quickley.with to the caller .trevor moores just satisfied the lad i spoke to was very pleasant not to formal gave the info i required straight away and in a very short space of time managed to have a little laugh all in all a good effort and he should be given a bonus from his boss . the best service i have had ever from customer service , your operatives are always extremely helpful . they were true answers 2 ur questions ! : ) unhappy with xxx generally as a provider , lack of response to emails however each assistant i speak to is helpful .poor signal in certain areas and locked into a contract with a phone which has poor reception and is unsuitable for the business use i requested when taking out the contract .... mis sold ? ? ? very good service ! good service staff very pleasant good but i was n't given the right information strght away polite , understanding and enabled to give the help i wanted namely money off for the big bill . the agent was very helpfull and told me every thing i need to know because for the last year i have phoned about various problems i have had with billing arrangements ect and they said it was all fixed yet few weeks later i find that the problem was n't fixed , so i went into the xxx shop today and they were an excellent help and wo n't be calling again will only speak to the shop them selves . 7 the representative i spoke to was very polite , and answered my question quickly and clearly . spoke to a young female customer advisor about my account and she was a great help to me .she was polite and very friendly .she done an exellent job . advisor helpful curteous to the point 1st class help and advice from start to finish i was having a conversation with a guy and was cut off so my problem didnt get resolved !i was told by xxxphone that i was going to be given 50 pounds credit for alot of hassle i have had with my blackberry phone for the last few weeks so i called today and obviously spoke to a diff person and was then cut off unfortunately i never get to speak to the same person and always get told something different each time !so i have yet again got to call xxxphone and yet again got to explain myself again !and im sure the problem will not be resolved !seriously thinking of cancelling both my contracts with xxxphone . the adviser i talked to was great , but the issue is still not yet resolved , hopefully it would be rectified by next week . the lady i spoke to was very helpful .she looked up the information i wanted and came back to me .apologising for taking so long .in fact it was n't long .very professional service .thank you the customer service agent was not helpful .fobbe was very nice and help full everthing explained very well .very helpful and friendly advice . the information given to me did not work because the man i spoke to was very very nice , polite + helpful . kevin i spoke to was very helpful and answered all my questions and queries and was very polite and actually spent time actually speakin to me when i have had 2 make a enquiry for something been very happy with the manner it has been dealt with the lady on the phone was really sound unable to answer my question .what number do you use to listen to your voice messages from a land line ? zero understanding of my simple technical issue .not site the person i spoke to had english as a first language 10 customer service was good but the general network coverage and amount of calls dropped i find to be poor overall satisfaction . very helpful and polite , especially happy with the staff at bluewater xxx shop .regards mark jones . girl was very nice and helpful prompt answer for 1given another office hours number and not given answers for no2polite and courteous for 3 would have been 10 all the way through but couldnt hear her very well your people was very help full to me thank you you asked me for ratings because the person was very patient. . spoke in layman ,s terms and not jargon. . yes the reasons for my ratings is because you asked me ! ! ! ! i.d better not it will take me all night cos i was happy with the way things went and im happy with my net work being helpful your customer care was helpful and friendly and dealt with my enquiry . veryhelpful but problem not really sorted out 1 . bad experienses with services ie over charging on my bills on many occasions .2 and 3 the advisor today was very helpful and understood me when conversing unlike other occasions when the communication was not understood and strained . xxx signal is rubbish . i was very satisfied with the service i was givin very helpful and made me feel so much better about my bill the reason is i 'm dissatisfied with the service and cooperation i have received from you can be passed around a bit but apart from that really understanding 10 good helpful service difficult in getting correct assistance . the girl was very helpful but it took her a long time to get up my information .my overall disappointment is with xxx as a company !i feel my tariff is over priced and i will be looking for other deals when my contract expires .i was told a lot of wrong information when i signed up for this contract and feel i was mis led .as a loyal and high paying customer i think this is a shame .the customer service team are always helpful . you passed me round 3 different people then did n't even fix the problem that i phoned up 4 there were times when the advisor seemed happy to get off the phone rather than solve the query .satisfactory performance 10 the girl on the end of the phone was very helpfull and curtious and solved my problem straight away overall not happy with xxx good .friendly customer service i got the help i needed to access my account and the woman was very personable . cause i said so : ) xxx customer service is shot took me ages to sort phone out ca n't believe new phones break after a month the service i am receiving from you at the minute is diabolical .you have taken money from me without authorisation and still havent paid it back ! ! ! i rang because i was upset when i phoned previously and spoke to a foreign lady who did n't understand me good , quick service , great service thats the ratings i wanted to give on this occasion i was dealt with courtesy and efficiency and my problems were solved think the assistance i got over a mistake was poor . terrible service **** off .:-) no it is the truth the call was ok but the excution of the action was nearly carried out on wrong number this time i had very good customer service with a very pleasant assistant who answered all my questions and more .the person at the end of the phone makes all the difference and this time she was excellent and should be told this and paid accordingly .there have been times however that i have not had such good service from vodofone as i have today . unresolved problem despite 3 phone calls .unable to use service that i am paying for .will now have to ring again tomorrow .poor good service soughted out problem evan though took time the service was good he was lovely and very helpful considering xxxphone keep changing my account settings without asking me ! ! ! . . again- please keep my settings as they are , i will contact you when i want them changed .i want premier calls and i want paper bills as i do n't have a computer !thanks . very helpful+polite the guy i spoke to was very helpful and friendly .he corrected all he could but i still have to go in store to correct the things they mistold me in the shop ! ! ! everything explained to me correctly and politely ,thanks . cuz i get gud service frm xxx fone company n i 'm satisfied wid ma fone 3.5 disappointed about lack of customer care at every previous effort to get resolution !visit to shop , email contact and countless phone calls were all ignored over almost ten weeks of complaining ! great service from the advisor and problem resolved straight away quick , efficient service gd performance by staff happy with xxx service most of the time overall very helpful i didnt get a quote on a iphone 4s white screen replacement because i was pleased with the details given thank you bad services good support team the lady i spoke to was patient and very helpful , she explained everything i needed to know . my phones broke i had problem accessing copies of my bills , upon probing i was told there was a security issue with the account so it would need to be deleted and a new one set up , the operator i spoke to said he would delete it .i went through the process of setting up a new account and now i was unable to gain any access , again i phone customer services and was told the password was the issue , i was given a temporary password , this also did n't make any difference .so i telephoned again this time i was passed onto technical who told me i should n't have come though to him but he would have a go .to his credit he tried a number of things that did n't seem to work and he would have to escalate the problem and someone would call me back within 72 hours ! ! !i actually received a call today from him explaining the account had not been deleted he would delete both the old and the new accounts and suggested i set up a new account and he would ring me back later on this evening to check all was well .so far i have n't done this , i will do later on , fingers crossed all goes well .thanks to the last guy i spoke to at least he seemed like he cared . very polite and courteous advisor very helpful i had a simple request for my international calling to be put on my account as i 've just changed my price plan .the customer service agent was happy to help , polite and my request was delt with . 10 the low rating as i have had no end of issues with my sim not sendin messages and calling ....i have used different phones n still doesnt work right ..i have visited 2 stores 2 be told theres nothing they can do ! ! ! u buy a international voucher .u go 2 put it in .xxx phone disarm s the voucher .u go 2 shop they tell u 2 c xxx phone .u ring xxx they tell u go back 2 shop .no explanation why .so sitting with a voucher that is no good and 20 lost .that s why . because the service and info was helpful and excellent excellent service .would suggest xxx to all family and friends .always reliable and helpful . good , friendly , efficient service , knowledgeable person 10 all sorted within one day well done the lady i spoke to was extremely polite , caring and understanding my online account says i can upgrade my phone from the 22nd of jan , when i called she said i cannot upgrade until the 1st of may , i have sold my phone and now have to let someone down because of your mistake ! 9 the last few advisors that helped me were very helpfull but it has taken me forever to get the issue sorted very unhelpful felt that she did n't listen to what i was saying , she was trying to rush me , it felt that she just wanted a sale and be off the phone as quick as possible , whilst she was telling me that something should up i was a loyal customer the phone went dead i had a full signal so i feel the call was hung up by your worker , she did not call me back and i was looking at purchasing a i pad - very poor service to a loyal customer . was impressed with service and would recommend to others nope because they listened carefully and told me everything i needed to know in seconds , and most of all they were very polite which is key in my opinion your staff are good because im quite happy with the service it took me three weeks of holding on , listening to piped music and being told 'how important my call was ' to get the situation resolved - my wife 's new i-phone 4s would not switch on .also outsourcing to rio is a farce , they do n't respond and my first contact i was told i should not have got an iphone ! ! very good service 0 very dissatisfied he was rude ! very good service and great customer service !helped me resolve my problem rang as unhappy with contract what i am paying been offered same for nearly half price . . was not offered any sort of deal to try to keep my custom after the amount i have paid last 2 years . . will never recommend anyone to xxx it was good but my work is not done yet friendly , very knowledgeable and quick support i had nothing 2 complain about jrc he was very helpful & polite and went that extra mile 2 assist me ! surely my points explain that .i hope this ends the survey . the employee was very cheerful and polite sorted the matter quickly i did n't wait on a queue .still have n't had my confimatipn text though ! ! cus she was nice the service agent fully answered my queries in a very customer friendly manner . very knowledgeable friendly sales adviser operators have been trained to be to cheesy in my opinion sorry adviser was really good my query and all my questions where answered promptly and professionally and the adviser was polite and helpful . rang up all day , spoke to 12 people .simple query still not resolved i get good service everytime service was very good nice bloke the problem was resolved quickly . the person was very help full use less my reason for rating is because my problem is not sorted and i thought it was sorted when i went into xxxphone shop and i have ended up losing out on my discounts unsatisfactory service because u have n't got wat i want .iphone 4s 32g .different advisors say different things .do n't know wat is goin on it took 5 calls for help as i have no internet on my phone .the 4th man i spoke to said he was 2 busy 2 call me on my house phone and just hung up ,very unlike a xxx rep.i still have no internet on my phone . i 've been dissatisfied with vadafone not resolving issues but merely avoiding to admitting they make proven mistakes and often blaming an associated partner rather than xxx thereselves and the advisors have no power to resolve issues with customers .i and my family are long term xxx clients not by text message tried script on internet and used online chat help without success .chap on phone polite patient and solved issue solved the issue presented with speed in a pleasant manner . very friendly , informative and i received answers to my questions . q3 5 . i apparently received a text in error , advising service restricted .agent had strong accent .found it hard to hard to understand .resolved my query satisfactorily i have a great service from start and you have been flexible for payment as i have other overheads and it has been helpful for helping to pay my other things in this recession ! bad experiances with xxxphone also over priced compared to other networks request dealt with efficiently the gentleman i spoke with was helpful and pleasant . your customer service employees do not listen to the customer and when been asked by the customer to be put forward to the manger says they can not your the worse company 02 and 3g are better than you gave the best customer service plus more cheaper and have network every where the young lady on the phone was very patient & helpful from the start of the conversation to the end on tues the advisor i spoke to said i would receive a call back from the escalation team within 48hrs .however i received no call .i phoned customer services and was told by erin that the escalation dept finish @ 6 and they will call me in 24hrs .i asked to speak to a manager and was told they would n't be able to help me -only the escalation team .rec a call back later on suprisingly very quickly after i had given xxx a 0 on customer satisfaction .this agent was very helpful and managed to sort out my queries . good no 10 , i got what i asked for quickly and courteously no the advisor was really helpful and solved the problem quickly due to ringing up and having a problem with my bill and all i was told go in a store when there nothing they can do in store as we both know i would never recommend xxx to any one ! because your castomer servis is really briliant ! q1 and q3 staff polite and helpful hence 9q 2 department i needed was closed hence 7 quick and helpful reasons in previous txt .inflated bill with no explanation on more than 1 occasions wnen i only recently upgraded , extremly long time for response when on fone waiting .must say , answered immediately this time tho .very let down by xxx overall ...but u need not worry .its a new contract rep was sympathetic towards my needs and very patient . yes - because after speaking to 2 unhelpful members of your staff who seemingly had no idea how to do their job i had the good fortune to speak with sean storrie who immediately assessed the problem , explained where the 2 previous people had been so hopeless and put into place a plan that i am hopeful is going to resolve the problem - which was my daughter had received a replacement 32g iphone which was only 8g and the 2 previous individuals claimed it was not possible to get a 32g replacement phone as there were none in stock - even tho if you apply for a new one there are plenty in stock .fortunately mr storrie is made of better stuff and found away around the nonsense .it would be nice to know someone read this text and congratulated him .best , nick **** service outstanding service xx swopping from pay as you goto monthly threw up problems accessing my account - it had to be deleted and then re registered so i wasted a lot of time on this - and am still waiting for approval for on line access nothings perfect good service , fast , accurate and efficient . . the lady answered my queries without forcing me to continue having xxx as a service provider .this was not what i was expecting , so i was pleasantly surprised .if xxx had good service coverage where i live and work then i would never have left after being with xxx for many many years . polite and helpful advisor . lovely operator , answered my questions polietly + quickly + sorted my problem out .job done ! your advisor was very knowledgeable and polite because the lady i spoke to helped as much as she cud and sounded really cheerfull she checked everything that needed to be as well so thank you still cant send pic message or receive was told this had been done ! good service this time i had very good customer service excellent customer service had problems from day2 of signing up with xxx spent more than 1 hour in store sorting problems .was meant to get discount on contracts has not gone thru ! and 20 pound compensation witch was never given to me so now i 've to go back instore to complain again as lady on phone cannot sort it .nother fault as she was lovely but u wish i had stayed with o2 as not satisfied with xxx and very stressed out i do not have money to waste on top of taking out 2 contracts i bought a phone for420 pounds .so i expect a far better service :( not properly satisfied with my query , my issue is still has n't been resolved and the advisor did n't guide me well am not satisfied with the help i received . i found your customer care advisor very helpful and explained things in details several times to ensure i had my answer and i received a prompt text with everything we had spoke about , faultless service .thanks service has gotten very poor in the last 2 years whenever u call you are left on hold for ages and they are realy unhelpful .... yes if you can tell me why my new sim card does n't work but the old one is still working ? seem to get different story every time i call about the 3g service in my area happy with response the service i get from .xxx is excellent .i.would recommend xxx is anyone . was transferred 3 times , each time i had to give security details .call failed i then had to go through to someone else , the first advisor did not call back .finally the advisor i ended up with was incompetent and could n't advise on my query and seemed unwilling to arrange anything with the my local branch so i have to contact the branch myself to find out stock levels and whether i can exchange with them .i would have expected that the correct phone to be sent to the branch that i can then exchange . helped my fone to regain signal n service my reason why my rates are so high because your team was very helpfully so thank you just a very helpfull man who explained in english and not baffled me with science sons phone no signal i was kept hanging on for 10 minutes and all that was said was can you hold for a minute , i attempted to get attention but no reply so i hung up problem still not solved the service received was poor .i am very disgruntled and annoyed no reason i did not get the contract that i signed up for the lady that i spoke to was absolutely amazing .truly a pleasure to speak to and extremely helpful .a model assistant ! the operator that i spoke to was curtious , helpful & dealt with my call professionally good knowledge , helpful advice & polite . person i spoke to was very helpful although the problem was not resolved the young man was polite and most helpful he promised to follow through 10 becaus she could understand what my problem was after 2 weeks of trying with other operators and is sorting the problems i am having i was very pleased with the way my call was dealt with , the return call was in time and very helpfull no this is taking too much of my time i need to keep explaining myself to your advicer and speaking to them over an hour before i can resolve my problem you should have a complain department where we can speak .to 10 help you improve your services . disappointed with length of time it took . 10 sales team need training . truth ! your service has been a disgrase over a problem that staff at xxxphone have caused nothing but lies staff haging up on me promising to solve problem just a disgrace will be canceling all my 3 contracts asap with xxxphone very disappointed customer of many years with xxxphone sorry but i think this question i irrelevant .i answered as i rated sp this is the reason . the service was friendly efficient and sound advice good service because i was twice promised a callback regarding changing my handset and the call never happened i dont feel xxx value their customers .i dont feel like xxx listen to their customers as i have rang customer services regarding the same querie on numerous occassions and still i dont feel my querie has been resolved solved a billing error , customer service person was polite , helpful and apologised . good adviser just xxx could do with lowering prices of minutes once gone over your allocated minutes due to it increasing monthly payments by alot ! ! because the caller i was talking to was more than happy to help .she was also easy to talk to and made me feel she knew what i wanted and how she could help .its nice to be able to understand people over the phone was misinformed by previous advisor and find new policy unfair .what was a very easy and amicable situation now leaves me struggling with financial commitments .i feel that xxx has lost it 's values in terms of customer fairness . standard of service remains as always very high , efficient and prompt .staff member was polite , courteous and understanding of what i need to sort . talked 2gud ppl on 4n just waited over 10day 4 4n n stil waitin did finally get phone but took a bit long i could 'nt get picture msgs she was very helpful but i still ca n't send or get picture msgs because of ur stupid technical support guy ehab...he needs training again has no people skills and he is an absolute cunt... about time people praised someone for doing a decent job instead of complaining all the time . the system is broken , the automated voice answering system is of no use , gives an unrealistic view of what could happen .the worst of all is the prices for upgrades eh ? phone upgrade was not allowed the guy on the phone was excellent .he really helped and gave top customer service .my new phone is smashed on back without any incident to it .he said the store should replace it .i hope they do .but the guy i spoke to was superb and i thank him for his support .all down to the store now ! ! because they did n't help the adviser was very polite , friendly & helpful and she dealt quickly with my problem : ) 9 for resolving my problem and 9 for being polite .3for xxx in general because you garage for facetime setup , you charge for long messages .and all while i have texts . friendly and help full problem was solved ... having called up to discuss setting up the signal booster , we were put on hold for 30 mins by on of your managers and then was transferred to your insurance sales team where we had your sales team not listen and try and sell us insurance .we have then tried to call back 6 times and each time , after being on hold for ages we were disconnected .the one time i did speak to a member of staff , he hung up on us .we still do not have the booster installed , fuming with rage from the appalling service and lack of respect shown by your staff .this is not the kind of service i expect from xxx .i would now like someone to call me back to apologies for the disgusting treatment we have had to endure this evening .also i am seeking compensation for being on hold through an 0870 number .come on vodefone , buck your ideas up or loose customers . mobile was damaged at home .was disappointed xxx could not help me .insurance is too expensive and i am normally very careful .lady at xxx very pleasant and helpful as xxx would allow her .this mobile has been very disappointing .very difficult to choose a mobile online . unable to help with my issue , because no one available in the one net account department . brillant customer care . poor service in relation to an upgrade polite , efficieny .knew subject matter .offfered alternative to my problem everything was excellent no great service .quick response .friendly and professional . i was to a service was free when it was not totally and therefore misinformed & then you try to charge me for misguided information .query was resolved and advisor very helpful xxx have always been helpful and i have never had any issues with them and have always come off the phone satisfied 0 the operator did n't ask which free sim option i wanted (you are currently running tv advert promotion ) so now i have 2 sims coming & will have to call back to ascertain which one to use to ensure i get the deal ! the call was amswered in acceptable time .my query was deblt with quickly and without too much security bloat .i got the product that i was enquiring about a bolt on web package for my contract . read message no1 ? in a rush to answer my questions , was n't very helpful !still not sure how i go about upgrading my phone ! i felt the adviser was very helpfull & clear 7 cause u couldnt track my order , which is n't to great is it .u said on txt that there was a delay in delivery of my suresignal and will be updated when it 's despatched from warehouse .actually , there was an attempt at delivery today , but was n't at home to receive it as i had no update via txt or email .i now have to travel 20miles to newbury and back to pick it up from courier depot .but 10 as always , staff are polite .feel free to add compensation u see fit to my account .kind regards justin mattey i want my recalculated again i was explained clear about the pro-ratatouille atleast a discount even if the explained the bill is high very helpful person ! xxx has stolen my money and i have not even used the service that was supposed to be switched off when asked to after my return from abroad .they still took the money for a 8 months .i will not stay with xxx next year and will be in touch with offtel regarding this money taken . coz you are no very good service provider and dont tell customer about changes n 1 my price plan his no good very disatisiffied everything else is ok this is the 3rd time i have had 2 try + sort the same problem out .i have twice been refused to speak to a manager .it appears u can take money out of my account each month + then say it will take a while to re-imburse .still not confident that the problem has been sorted .often wish i had gone with o2 . quick efficient friendly .many thanks i was happy with the advisor .after 6 phone calls to other advisors she was the first that under stood the mess that is my bills .i am currently very disappointed with xxx .my last 3 months bills are a right mess due to the 3 month introduction deal not being compatible with my half price tariff .i still have no confidence that this will be resolved next month .xxx used to command a premium due to the best network coverage , plans online billing and customer service .these have all deteriorated in the last 5 years . the guy was polite and professional polite , efficient , helpful and patient .friendly and profesional tooo slow the lady answered the questions needed and was very friendly if i felt you really valued your long term customers i wld have rated higher ! not happy cause your good network 0 u were brilliant xx happy wiv service 1 . i have been with xxx for almost 10 years .and my mum for 14 and we have never had any problems that were not solveable .2 . the issue was almost sorted in minutes .3 . he was called .markand his customer service was fantastic .done his utmost to resolve the situation to the point of satisfaction .his manner was very professional and pleasant .i i am extremely disappointed with your level of customer care .i have been a customer since 1988 and am seriously considering leaving xxx when my contract is due for renewal quick and straight forward sim update for sons phone when in mexico well handled and proposed solution quality of service service was good i contacted the xxx 191 number in order to try and resolve an issue i had with accessing the voicemail service .on receiving instructions of how to resolve my query , and following these , nothing was solved and i was in the same predicament as i was when i started .i will try again tomorrow but i forsee the same outcome . i had a new phone delivered which was broken so sent back .new one delivered today , again not working .cust servs not helpful so i now need to go in store at massive inconvenience which i will not accept having been a customer since 1993 .unhappy .very . really helpful advisor that helped me with my queary today , had not very helpful staff with communication problems , ie dont fully speak english the customer service officer who dealt with my call was very polite , friendly yet professional , and appeared very knowledgable . he was able to answer all of my questions in a very timely manner , and gave the impression that he personally cared for my satisfaction and appreciated me as a valued customer. he is a good asset to xxx . excellent service as always , this is why i have been a customer for so long . efficient , quick , informative , confident operator , listened and outstanding service poor service this was my third call to xxx about the same issue .it was only this chap - i think he was called stewart - who had the knowledge and patience to help me .the other two were hopeless .the second has arranged for me to get a brand new fone that i dont now need and will have to reject when it comes . the service i asked for is not working although i get sms says it is polite and solved my problem it 's was just a good service and it was done in a good space of time i called at 7 55pm and i had no answer from a xxxphone operative you service is crud the csa was great but i believe the problem is not resolved .my content block is still on . i waited 18 minutes for a person to speak then she couldnt help me as her screen crashed and she transferred me back to the waiting list until i waited 29 minutes and gave up . i was transferred to the technical team just before 8.0 as my 11 yr old has blocked his htc and needs google account details which we do n't know !the call was cut off on transfer !when called back the operator told me they do this if it 's nearly 8pm and that the department was now closed !i 'm fuming my sons phone is still not working , we cannot find anyway to call google and have no support or solution from xxx ! ! very good service 9: ) nowing that tehcnical was closed .tryiedevery thing he could .andmore .acctuallyput info.on computer ,so tehcnical dosent have to go through what the costomer care person did .he did more and tried harder than tec did this morning .(y ) it just was good . . no. customer care had to take 3 days off work just to wait for thedelivery of the phone and all what xxx had to say is ` there is nothing we can do `.do you think it 's a bite ...?no other reputable companie would reacted like this . my call was ref bill lady lovele see first text x the adviser who dealt with me was extremely helpful and friendly . . i received a significantly higher bill than normal and was not able to bottom out why as online system was not working and had a bad line to help desk .i will have to wait a week to receive paper copies to look into it probably . for the 2years i have had a contract with you i 've had continous stress over sorting out bills etc and this phone has had continous problems not good signal cutting off during conversations as of this moment phone does n't ring only vibrate tells me there is either a call or message .wasted hours trying to sort things and still unsuccessful so the sooner my contract finishes the happier i will be .i will be going back to s normal phone with pay as you go no contract ! ! ! ! ! ! ! ! ' i was very satisfied the advisor was rude , very unsympathetic and did not resolve anything .i am totally disgusted with the way i have been treated by xxx after being a customer for 8 years .i am now looking for another network to go to , which all of my family members will be changing to aswell . the person spoke to was aggresive and rude the lady was very very helpful and she said that she had sorted my problem for me and i trusted that she has only time will tell i will know after the 16 jan bills always seem to be to high , solutions to problems i have are n't corrected fast enough , customer services do n't seem to care , get different information off different people .just took out yet another contract with yourselves , wish i had n't bothered . not satisfied with how my situation has been dealt with .now have to go back into shop for 6th time in 4 weeks to sort out same problem !never had this sort of hassle before and dont need it . i was totally satisfied with the service i received and the outcome sattisfide have 2 mobiles lost 1 then found it phoned to get it activated still not working took it to the shop in paisley got a new sim was told again to give it 24 hours still not working have a contract thats up in april dont no if i am going to renew it i am paying for 2 phones but only 1 works not happy at all i think the network is expensive compared to some others and it took 75p to eventually get through and speak to someone and they were sort of helpful . i have a freedom freebie pack .i did not have enough calling credit , so i topped up 5.00 yesterday , only to find that when i try to make a call , recorded message tells me that i do not have enough credit .i have tried to resolve throu internet .n by mobile .not resolved . that u have my phone up and running again with making the quick call nothing resolved text messages still not working my text and web freebie has been changed to just a web freebie and i now cannot text anyone ! ! ! ! still not been fixed this morning every time i try to text coming up unidentified subscriber ! ! can u please get someone to fix it asap ! ! thanks extreme frustration on repeated occasions when correct info given to obtain top up and 'denied ' by your service . 10 due to the answerz i gav was due to the info the bloke i spoke to ewplained everyfin and gav me al the info i needed and xxx is best network ive been on no friendly , fast , no nonsense i have tried for 1 year to get a simple change to the name shown on my bill and you fail every time it now means i have to leave xxxphone after 16 years because i give up and all your competitors are willing to do it for me .cant you just have an expert call me to sort it ? i have been disappointed with the service from xxx over the last 3 months , i have contacted you a few times recently , and on the last 2 occasions i have had to speak to a manager to resolve my issue .this is not the service i am use to from xxx .i have been a customer for a number of years .yesterday i contacted your egyptian call centre where i spoke to emma , probably not the correct name who was extremely rude , and cut me off when i asked to speak to her manager .i then called back and spoke to another agent whos service was better and she offered 10 compensation .todays question was in relation to my bill and although i am not totally happy i have had to accept the outcome .i would-be happy to discuss this further i 'd you want to . department i wanted was closed so could not get service i wanted at time i wanted it fast efficient answering , issue resolution and prompt delivery of replacement phone service was good but was unable to complete what i wanted to do like have a new sim card sent to me good quality of service just feel member of staff could of been a little less in a rush to get the call over with but in general good offers 0 very mardy xxx is a great network to be with had no connection on my phone couldnt use anything when i rung up they couldnt help me not impressed because my internet setting dont come through via text until i ring them back for the third time no quick .got to live operator quickly .he responded to query immediaately . fantastic help no . my problem was dealt with quickly , efficently and pleasantly the advisor initially gave me incorrect information relating to when i would be eligible for an upgrade .he was , however , polite and informative . because i wanted to change my phone number and it was n't done no im nuff pleased great communication the bloke was uk based , i could understand him and he gave me the info i needed re your admin error over unbarring premium content . you couldnt match the quote from orange but the customer adivser was very helpful and polite always have excellent customer service , been with xxx for quite a few years now , i always get a solution to any query i may have .very happy with the quality of service provided .10out of 10 ! ! ! because i 've never had any problems before in my 2 yrs plus with xxx and i 'm very well treated 100 % thank you issues i have is that a certain number that phones me appears to be blocked .xxx confirmed that no bars are in place but issue has not been resolved .i believe the fault may lay with o2 with other parties phone the lady who dealt with me today was very apologetic as i rang 3 days ago with the same query and was told it would be sorted but it was n't .shealso went out of her way to call me back later on once she had managed to sort the problem .she was very efficient and helpful unlike the lady i spoke to on tuesday . the information i was givin wasnt correct luckily i saved a journey back to one of your stores after using bit of my own common sense happy with service , polite and answered my questions excellent service look i am to busy you said 3 questions no 4 ! same issue i have had for over a year not sorted i think your company are very well run xxxfhone is great i was put on hold for a very long time ,then no one botherd to come on line and talk to me , the line just cut off and i have had no one call me back . i need someone to contact me back i rang to pay my bill and cancel insurance both of which were dealt with very efficiently and the operative was polite and friendly .also my call was answered immediately which enabled me to get straight back to work . the situation has not been resolved , no emails now for 36 hours my bills are never consistant , you as a company do not like to admit to faults with billings as i 've had numerous problems , some of your staff are not very polite but there are some members of staff who provide excellent customer service the majority spoil it for the minority . as long as my query is workg then im v happy to give a high score . the lady was polite , helpful and efficient first of all i only scored a 5 because of the situation i initially called up for and another 5 because the solution is n't really solved and finally a 10 because the advisor helped as much as he could . coz its the truth the lady was very helpful x was pleased with the service very pleasant and clear speaking person dealt with me .unusual nowadays .usually cannot understand because of various accents . it 's was sorted very quickly not happy about being cutoff through no fault of our own the first person i spoke to today was not very helpful at all , the second person i spoke to was very helpful .he took the to the time to do a thorough search for my missing cheque etc i do like xxx as a service provider .c service did n't really understand my question .i needed to explain a few times .problem not resolve .i have been asked to call back later . the service was very good an the girl was very knowledgeable . the advisor was polite from the start of the call .he dealt with my enquiry quickly efficiently & with no fuss & offered further help in future .overall he was a pleasure 2 talk 2 so early on a morning . because he she a **** loving maniac good helpful service satisfied as i returned a phone on the 10th and have been chasing to see if you had received it back and my overall feeling for your company has changed .i have been a customer for sometime and i am now leaving . shocking communication over account problem the lady on the phone was helpful friendly and very fast in dealing with my call gud services :d 0.1 because the adviser was very helpful because your a good company and have good staff very pleased great service the advisor could have spent more time detailing the response rather than trying to get me off the phone because the customer service person was helpful good service .politeand helgful it was because the guy who took the call explained my concern fully and was very polite and knew his job ,good for him my 3 requests were dealt with swiftly and well managed by xxx rep. if i have any problems it soon gets sorted my phone is broken again !cant hear caller ?having to switch phone off/on 2-3 times with every call too enable me to hear caller resulting in yet another months high bill !spend most od my working life in europe and xxx 's tariff 's are way too high in comparison to the likes of o2 . because you keep lying to me i 'm very frustrated and you have stolen money from my account . the person who dealt with me listened and treated me like a customer , the previous employees made me feel like a number false information from operators always being received , it seems like not 1 person in the call centre knows what they are doing i was extremely satisfied with the service i got because , although the advisor did n't solve the query directly , he knew what to do straight away .that 's why i rated the satisfaction at a 10 .i rated the recommendation at a 9 because i did n't feel the need to up the mark .but overall i was totally satisfied and felt i had received good service which is why i rated the last question at a 10 . problem was broadband dongle did n't work , friendly advisor did lots of testing with me to establish problem that took 30 - 40 mins but had to go back to xxx shop to replace dongle in the end . very happy to be dealt with polietly , quickly and with exact information i requested .thank you . 10 helpful , polite , speed great service you are the best service provider as upgraded phone ....for better results .... havnt that ....with problems with internet and signal quick phone call and hopefully it will all sort itself out when exchange phone arrives monday have been with xxx a long time and not really had any problems the lady i spoke to leanette i believe her name was .was extremely helpful very polite and resolved my problem quickly i found your employee very polite and very extremely helpful . because it is accurate was very abrupt not very friendly i was satisfied with replies to my questions .i only score 10 for exceptional service .i just asked a few questions about my account which were answered , hence the score of 8.this score is also based on this experience cos in the past i had bad experiences with customer service that deserved a score of 2. the reason is we cant get a signal on our h.t.c.phones as we live on a house boat and its impossible to get a signal .i am using my old phone at the moment because of the lack of signal and it is fine the problem lies with the new phone :i would be grateful if you could possibly change the phones to a simpler version maybe a button phone so we can have peace of mind :.itried to ring my partner one night before i set off home i could not get a signal it was very frustrating as we just cant communicate so we feel as though we arent getting the service we are paying for.c.baran . excellent service alround . no one has followed since my 8am call to fix our hotline phone : ( service was good but my request was not effectively dealt with the first time so had to call back .to ensure it is acted apon i will have to call again tuesday .three phone calls to resolve one problem . did everything i asked for very efficiently good customer service . i have arranged to have someone available at home all day at my cost as arranged with you only to be told today that the phone will not be coming and no one knows when it will .as i have the day off asked if i could pick one up from a store only to be told i would have to wait which means more arranging for me more cost and no phone so in all a rating of 0 would be better dealt with quickly and efficiently to be honest , no body gets a perfect score but you came close , as i have had no real issues with xxx ... keep it up . hate menu optionsthe request is not complete till it 's delivered so how can i answer till thengood guy new the products let down by your telephony system i was transferred from customer care back to customer care when i should have been transferred to collections .i had to find a landline to call as my services had been suspended and found people to be generally unhelpful coz today who talk to me , knows what to do straight away , helpful , easy to talk to , friendly sound , pleasant , tnkx dealt with issue told me what to do next and were all nice and chatty and even though she was ill she sounded hot ! explained my bill , polite , to many reasons need lot of time to write down and do n't want to waste my time .thanks it took three phone calls to activate my sim card said it could be an automated text i 'd been sent ie not a very satisfactory answer especially as my contract does not include internet . the service is ok but i would not recommend xxx as they do n't give anything back to there customers .no advantages to xxx like o2 ! i phoned to arrange for my husband to access my account as he holds the second no on my acct .i gave a password for my husband to use when he called etc and went thru security etc .my husband then called to discuss his account and was told there was no record of me supplying this data , and actually contradicted the advice i was given regarding transfers from one account to another and the impact on upgrades .so , i have to repeat the process again .not impressed at all ! ! ! q1 the reason for 7 was mainly picking up a signal on phone ?q2 . 7 again because only time will tell if my query as been dealt with in full !q3 . 9 is because i was pleased with the way daniel explained things ! the advisor ruth was very helpful very good thanks a lady called sarah answered my call this morning and she was very helpful answered all my questions and i came off the phone feeling much happier excellent service thank you louise topping poor customer service , the lady rudely hung up on me cause i had a very helpful conversation to the gentleman that answered my questions on the phone i have contract with other network making changes to my contract without telling me .then wanting more money to put it right proper rip off no i called to chase my phone upgrade !which there was no record of !i then tried 3 times to cancel the answer phone service on my number but to no avail ! ! still unsure if it is cancelled ! ! i never requested call divert / answer phone and would request a refund of any charges !not happy dealt with the issue very well and very professionally helpful ,polite advisor overall very helpful and dealt with quickly my query never got sorted out ive always found the people ive talked very helpful + pleasent . the operator was speaking very fast and was n't explaining things properly , i was told the phone was in stock but today have been told its not in stock . good feedback great service what else can i say very helpful and polite asked for content restrictions to be lifted and it has n't everything was made so easy the lady on the phone was so very helpful it was nice to talk and deal with such a happy sounding person which makes a difference a very positive experience thank you left hanging for 45 mins .despite being only 4 months old refusal to exchange 'dead ' handset .having to call 3 times to get any response .and this is 2nd awful experience in 5 months i 've rang customer service a few times about my upgrade and for about 3 months they 've said i can do it next saturday .i 'm going to take my custom elsewhere as soon as i 've cancelled my contract .when i first took this contract they said it was an 18 month deal then it changed to two years !its been over two years now and still no upgrade i 'm not satisfied at all with the service ! i felt i was kept for a long time ,had to answer alot of unessaccary questions ,i only phoned to make a quick payment via your automated system and i was met with unwanted advice when i was in a hurry .nothappy overal was good but had to phone back twice to clarify / rectify points that were n't made clear initially . i had 2 ring 3 times & it still was n't sorted how long do you think i have ?ive wasted hours as explained to todays advisor .it appears that youir customer care staff are very competant and carry out request to a very high standard .once the request for action is made , then other depatments become unaccountable or traceable to your customers .its not rocket science .have mr xxxphone ring me if he wants advice .to be fair listening to your customer care staff more may assist . coz every time i call the most helpfull company i have ever been with i had 2 ring 3 times .the 1st time very good the guy told me i would need 2 ring back which i did then the girl told me it had all been sorted when it wasnt then had 2 call back a 3rd time which was sorted . 0 i was happy with the service natalie was friendly , professional and listened to my needs and sorted my query in a reasonable amount of time .so i am very pleased with the service today overall because i thought overall it is a very good service was very satisfied and very pleased i struggled to understand your technical team , you do n't support my equipment , somone i spoke too came across a bit rude and there was an overall unwillness to try and help me : ( happy with service everyone really friendly .all helped me or passed me onto someone that can .and all spoke english so could understand them easily ! good but not all queries answered i wanted to cancel my contract , unable to do by phone tried by e-mail failed , went on chat and sorted it out , seems weird that its a phone we are trying to sort out and ca n't sort it by phone . even though it was a sky high bill the advisor spoke to me as a friend giving me advice on how to save money on my bill the reasons for my ratings was based on the manager , who i asked to be transferred to , after not getting any satisfaction from the person that was dealing with my enquiry , .... otherwise it would have been all zero 's for this rating . please read notes on my file .would like a responce asap including a call from a manger called linda i 've been waiting 5 days for over my contract dispute . good customer service i 'm unhappy that i am unable to change my tariff prior to contract renewal the issue called up about was far beyond my control and while the advisor was very good and did all she can , i believe that i am entitled to more compensation , .i am in the process of rethinking my contract as it is up for renewal soon .i may well explore better deals elsewhere good service not in a text everything has been dealt with well n i 'm happy .thank you very helpful the overall service was very good . good service the person who took the call was very polite and curtious well the advisor was very helpful , fast and effective : ) no time sorry p the girl i spoke to was very helpful , polite & friendly , even though she sounded poorly she was still happy to help & answered all my queries & then some .good customer service . your poor internal communications i love xxx good efficient service . honestly , your service so far has been completely inadequate - both on the client services side as well as the overall user experience .consequently we will be gradually moving our account over to o2 good , fast service and clearly comminicated . this is the third time i have to resolve a problem .each time the person has been more than helpful but the issue was not resolved which led to frustration for me today when the phone was still delivered to the wrong address despite the operators telling me it had been corrected .your questions did not allow me to answer that it was my third call and it is not until monday that i will know if it has been resolved when the parcel is re deliverrd .so overall i am very frustrated with the service i have received but not with individuals i have spoken to . recently i have been very disappointed with xxx and was considering leaving , i was misled in taking a ipad 2 due to not having broadband in my property .when i rang to discuss this a dongle was the only option .i did get this on a reduction due to my inconvenience .this morning i rang about my bill and was past from pillar to post with 2 departments blaming each other , i eventually got some sense when your advisor used all his customer service skills and explained everything to my satisfaction .i am a sales manager myself and i would like to commend the lad who helped me today . the advisor listened to my problem and resolved it . i had a complained about the wifi dropping off on a brand new iphone 4s .after calling a new phone was organised for me and will be delivered to my work on monday . 10 8 cse im disappointed in xxxphone makin such awm error and no gesture of goodwil esp as i am a very long customer .nxt cse it was sorted and finally the guy who took my cal was fab helpfull every question asked polite person i was offered a better deal else where .some of your staff can be rude and quiet blunt on the phone .i feel your company does not offer a good deal when upgrading . failure to carry out simple requests , appallling diabolicle service provider by xxx , want to know what s going to happen , , , not prepared to write that much as a text .if you 'd like full details happy for you to call me the adviser , lindsay , was personable and dealt efficiently with my request . the service was ok resolved problem efficiently with only a little compensation . no signal on my phone when in my house received text message at 0127 hrs .operator tried to find out who had sent it but couldnt despite me giving her the senders number .not really her fault ur system should enable operators to identify senders within ur organisation .all she could do was flag it .why r u sending me texts in middle of night ? advisor was extremely helpful ,polite and made sure i was satisfied with my query advisor was polite and helpful and the automated service was n't drawn out and call got answered immediately once options were done pleasant voice , listened , understood my query and then called me back with a solution . the member of staff took on board what i said and took action on it due to a fault on xxx 's part excellent service , polite and gave me an answer straight away 7 ten great service the lady answered my query , but also looked for , and found , a better deal for me . the gentlemen that i spoke to was very helpful polite and sorted my problem , very happy : ) very prompt and polite when trying to contact you i did the ring back option then got cut off , then when i got through the whole call took 18 mins which i think is way too long , the girl was helpful at sorting my query . english call centre advisor was good but got put on hold while exchange of handset was arranged for 5 mins and then got cut off .i do n't know of the exchange is happening on monday or not so will need to phone back and find out i was on hold , then transferred , then on hold again and when i finally spoke to someone they were not able to help me coz i was transferred to wrong dept .very frustrating . ur staff were very helpful prompt resolution to voice mail query the ongoing problem was sorted on this call because the question i ask got answered in the right way and the lady was very helpful . the adviser went out of her way to find out why i could n't access my online account : ) would not apply to my requests .listen to recording : ) she had endless patience which allowed me to follow her instructions without getting into a tizz .i learnt a bit about my ph which is a bonus .just in time to get a call from my daughter in nz a new grand daughter yippee ! problems not resolved good service fro uk call centre ! ! ! ! do n't move it to india or any other offshore location !if you do i will close my account ! very good service great service five star service ,deserves five star ratings .everybodyi speak to is extremely curtious ,nothing is to much problem ,they go out there way for that little bit extra..and that 's what counts ..well done,keep up the good work . . friendly , quick , polite service the questions about customer service i received today scored highly .the matter of my recommending xxx scored low because i think that your company is n't one of the best deals around .i 've been with xxx for approx 18 years and i do n't get any benefits due to my loyalty !so much so that i will be changing companies at the end of this contract period . i had no trouble with the operative the enquiry i had was conducted extremly well 100 percent actually helped me unlike other companies thanks slow service extorsionate bills for first few months .lack of education by your sales outlets . very unhappy that an answer could n't be provided ! ! ! having problems sending and receiving mms messages and data roaming .spoken to two people .still have n't received settings by text or e-mail .not impressed ! always a v good service could n't help at all .hopeless .xx because they took me through step by step on how to work out my phone , and they helped me that much i 'm very satisfied , lady i spoke to last was pleasant and helpful but earlier call to business services gave me incorrect information xxx provides good service .... the operator kept interrupting me and when i asked her not to she become sulky and monosyllabic staff was very friendly and helpful x the adviser did his job very well . the length of time to upload information i have been with xxx for years .advisor & shop contradicted each other .no help , better offers with other providers . no im satisfied no. they where very helpful and reasuring because i 've been waiting for a manager to call me since wednesday !it 's now friday ! because of polite service yes i still havenot had conform ation of arriveltime the lady listened and realised immediately that i understand the info that had previously been given to me ... some incorrect ! !she made a rapid decision and sorted my problem out .she was also very clear about the future and gave full and clear info your staff are helpful and polite intelligent customer service to much time spent on hold also was difficult to understand some of your staff because of their accents ( asian in particular ) quick responsive service , resolved issue immediately very helpful because i was truly satisfied .all the best : ) from friends and experience solution for my query was not done i like ur customer service customer service lady was very polite and did everything she could to help hi standard service good service noone called back - i 'm really fed up that my bills are wrong every month and that i have to waste so much time sorting it out ! call was lost , no contact with correct department .resorted to email .awaiting resolution of problem . the service provided was very satisfactory and swift . i would have scored xxx higher but the initial call option kept on asking me to enter in mobile number and looping back to the same initial request .had to choose business customer ( which i am not ) instead in order to move out of the loop ! the lady i spoken to was lovely and very helpful a pleasure to talk to . continually high levels of fast , courteous and helpful service . the phone is poor ,business changed so out and about more .so it is never used and therefore not requied .service from operator good so gave him good score .is that it now can you disonect phone brilliant customer services ! ! ! would definitly recomend x totally satisfied with service fast service .no issues raised .just did what i needed they were very helpful so glad that d adviser helped me with my query n im very satisfied was overcharged on my bill due to an add on not put onto my tariff last month .andy amended it all within 10mins . excellent speedy and efficient i 'm stil waiting for my solution chris the advisor was very helpfull and really nice on the phone . u r the best always ther to help no |ne net work in my book x every time i try to pay my bill online it takes double the amount i put in ! the reasons are i spoke to an advisor in my country who understood what i need to do and i did not have to repeat myself .they were very competent and good personality and polite . efficient answer to my query but not quite resolved text problem but could be down to other receiving network ( o2 ) thanks because i received brilliant customer service advisor was very good , product knowledge was good , but to many transfers .i presume for customer retention reasons .after saying i did n't want to be put through to retention , suddenly the original advisor was able to do the task i requested , that made extremely suspicious that i was about to be transferred to sales or retention team ! very poor website . the gentleman understood my problem and arranged for an immediate solution for it . professionalism i love xxx !:-) request dealt with quickly and efficiently thanks all the questions i asked where answered and all options given courteous and helpful manner of staff . my query was very straight forward and the lady i spoke to was very polite . good personnel call me and i will explain answered my questions good service am an experienced advisor myself and consider the way in which my query was dealt with was professional and efficient and the advisor did provide me with a first opportunity resolution that clarified and resolved my query . although i got a good offer to stay with xxx , i did n't get the phone i was looking for so i am slight disappointed . good handling request was dealt with in a quick and efficient manner without unnecessary questions your service is very good but u do n't answer email enquires the operator was very helpful but the content control has not been lifted on my internet as requested efficient and pleasant because my problem is n't solved and the operator could n't explain why the service had been suspended ... do n't have time to txtif u call i 'll tell u y yes , i made 2 calls to yourselves this morning and received a great service on both calls admittedly the first call did n't fix my query but nevertheless very professional and helped no end ! very helpfull and understanding . sorry 1st text was wrong .should be 10 busy at moment friendly voice issue is still not resolved .im am using up way to much data compared to when i was with o2 and i dont use the phone any different so i am still not satisfied with the situation she cc great customer care he was a very helpful person , and sorted out my problem with no fuss i have been a xxx customer since 1996 and have always been satisfied with the overall quality of service .its professional and helpful . the advisor was very helpful , polite and very kind she also answered all questions and explained things i was n't sure about .the reason for a 9 and not 10 was some of the information i received varied slightly from the information on the website and the from the information i recess from a xxxphone shop .which needless to say left me a bit confused . very helpful advisor , andy , who answered all my questions regarding my bill very quickly and resolved the one issue i had to my total satisfaction !really good ! clarity and understanding . happy with response but not happy that the issue arose in the first place and i will now need to monitor your bills more carefully david was very helpful and has a lovely phone manner if you had been reading the texts you would see my reasons . i have now been promised 3 phone calls back over my account and nobody has contacted myself .the last time i said to the adviser i thought you ca n't ring anybody back she advised that she could because of my issue and would ring before 12.30 after she had been through my accounts ?still awaiting i was very pleased with the service received . all very helpful and polite had problems with xxx and still have ! it was good customer service and i achieved everything i wanted from the call . i had to call back 9 as the coustmoer service was good and polite very good service polite and querie always resolved poor customer services plus online worse no network coverage all time straight to the point helpful advice yes very helpful lady and she solved the problem . i spoke to 2 reps - one today and one last night .both were helpful but the one last night was a sheer pleasure to talk to .put the phone down smiling ! call me .why do you charge line rental ` twice ` on one line ? ? pleased with service i would n't renew a contract with xxx for the reason on 2 occasions you have taken money from my account when it was n't due , incurring me huge bank charges , without even issuing a refund the first time or an apology cos i was happy with the service good service because the service and info i received was delivered in an efficient easy to understand way very help full and polite the advisor answered all my questions no my query wasnt resolved because i have had 4different stories as to why i cannot yet upgrade & 4 different prices i would have to pay for the phn i want. i have been a loyal customer for 16yrs i would expect to be given the phn i want and not have to pay extra and not have to wait till the end of jan! ! considering the amount of money i pay for my bills i would expect some sort of thanks .the advisor was extremly pleasant but i am not impressed at the way u treat loyal customers . i am currently looking at other service providers . no because i 've have n't had my problems resolved my signal is terrible and everyone that 's works for you is useless she was very friendly and quickly resolved my query you did not solve the problem 10 personal information was discolsed to my ex husband recently through xxxphone , he is not allowed contact with me or my children , the advisor did not ask for my extra security password , and because of the information thing i 'm not 100 percent i would recommend xxx the service is terrible i have only had 2 people in the umpteen times i have had to phone in the last 5 months that actually do as they say they will or know what they are on about ! ! ! !as i said previously i wo n't be renewing the contracts in august good service on hold for ages ! ! sorry didnt score the right options .overall the service was very good thanks . over the call was fine but i was surprised & disappointed to learn that an agent could not email info to me .moreover she did n't seem sympathetic at my annoyance at having to use another channel having already just navigated the ivr . that 's 4 questions .the reason for the ratings is based on the experience and time it took aswell as the overall understanding of the agent always helpful , customer focussed and looking for best deal 0_1 very pleased with all aspects of the call to the help desk .advisor was efficient , helpful , knowledgable and pleasant .mainly she was english and not in a call centre in mumbai .my enquiry was fully answered . 4 very helpful service in store no the guy i spoke to today was very helpful and tried to help fix my problem . very good service the agents are helpful . agent was extremely helpful and resolved the issue on the spot the chap i talked to knew his stuff got cut off twice , once as soon as i got through and then again after being on hold whilst the lady sorted my problem , why not call back ? ! makes sense surely . very good service answered cal quickly and got answer straight away got a sim swap without fuss .cheerfull friendly agent . polite understanding and the phone was repaired within the hour to be honest your man sorted all my queries teally well thank you i have made three calls to xxx today trying to up grade my phone .have now been told to call back tomorrow .originally i was told it was possible to do today .initial person i spoke to was very helpful transferred me , the wait was too long so i hung up to call back when i had more time .do when i called back second time could n't up grade as got cut off .third time was told system would not up date until end of business day , so call back tomorrow or go into a xxx store because their system would be up dated . the woman was great your services are not as good as some of the larger companies problem not solved courteous and efficient . it was a very quick and simple procedure .the staff call when they said they would and they were helpful and did not try to pressurise , unlike 3g who are a nightmare ! ! sorry too busy i never got through to any one 1 , i waited about 12min and finally hung up , the staff were very pleasant however were unable to fully assist in my query but this was more due to the fact i spoke to the the wrong person than the person being unhelpful .overall i have had very good experiences with xxx over the years and hope i never have to take our business elsewhere hence why i would happily recommend to others . the lady i spoken to this morning was pleasent and helpful .sorted my problem out straight away ! good service but a little sceptical on the out come . because i have had to make 4 calls with your call team and they never do what they say will do .every time i have a problem or need an upgrade it is always the most stressful experience trying to sort it out .i am fed up with xxx - i have been very loyal and they have never ever offered any sort of apology even though i continually complain about the poor service . it takes too long get connected to ur employee , great service answered my specific question .good enough for me . u told me to very dissatisfied due to the problem not being sorted in a reasonable amount of time .i have been with orange for years and their service is far better .i still have an issue with my phone which would have taken orange 30min to sort .... the man i spoke 2 was very polite and did all he could t help but i dont like the automated service you cant beet speakin t a real person . i had an issue that was quite frustrating and the advisor was very helpful the lady on the other end was great i could understand her which is unusual but was not happy with what i got told because xxx are always so helpful and really makes a difference the young man solved i hope all my problems and was understanding jolly and quickly and i thank you and all of your team frm ground level upwards also all in your arndale shop manchester so friendly and very profesional and nothing to much and all deserve a well earned pat on there backs also wishing you all a happy new year very satisfied , my request was made without difficulty and with out it taking a long time . i wqas the girl was efficient and looked after my request of adding insurance .i did n't think she was as professional as i would expect from a leading company . 0 exceptional customer service no flexibility with customer . no. i am sending a letter ! your good customer service as i was asking for help .shekept repeating herself mad offered no solution to my problem and was really u.helpful everyone at xxx is very nice and easy to talk to i 'd recommend xxx to anyone helped me out good service .very helpful never had any problems with xxx gr8 cust servuce no problem with chat i would n't recommend xxx because your prices in comparison to other companies are expensive i am seriously considering leaving. i called today 2 c if i could get a better a price plan , i 've been with xxx for over 10 years now , i 'm not happy with my existing price plan , i think i 'm paying too much. the person i spoke 2day was very polite , but said he could n't do anything for me regarding my price plan . bad service , being told varying information when i last talked to that department , fed up off being messed around , looking at other networks now , well done great customer service cos i love how xxxphone charge me so much vat when i 'm already paying a high price plan very happy with a good , helpful , polite service . everything was gud apart frm . ..i was told my new fone wud b with me 2moz by jerome .but after sayin yes to the ifone and sayin yes to new contract , ten mins past and i get a tx tn say wil b delivered monday .wasnt happy bout that . .also the adviser shud hav access to information as to wat is in stock and available b4 tellin customers it b nx day ! !burneside signal is poor u need to look at that can never get a gud signal without always gettin cut off .thanx i have been with xxx for many years & have been very happy .had i given a rating of ten u would have had no target to aim for , my giving 9 as a rating still leaves a possible target rather than the `unobtainable ` bad service in store .brilliant service in resolving the problem .phone operative was very good speed of service , waiting time and helpfulness im happy with xxx . she exceeded expectation which is the goal of the service industry my problem was solved fast and all my questions where answered . great service , helpful and concise the staff didnot know what has happened to my old blackberry phone with a trade in.......i am still waiting for a credit . my query was not answered & the adviser hung up on me . i 've been waiting for 2 weeks for a delivery that i was told would take 24hrs , although the person i spoke to could n't tell me when i would receive my order he was very helpful . the service i really received today was first class .the lady was able to access my account quickly & able to resolve my queries with minimal fuss .the customer service representative was very polite & a pleasure to talk to . you keep messing me around and your service is poor and if i was n't on contr the woman i sppke to today was called emma she was very polite and friendly when i called in to see about upgrading my fone she aske what my needs were and got me just the right fone for my needs every time i have called at this shop in chester-le-street either the manager or his staff has been extremly warm and welcoming and helpful in every way clear answers that give excellent resolutions to my questions .max operator 's cordiality and professionalism ! 7 i had problems with xxx + in my opinion some of the staff was aragant or misleading + its still not sorted this has been going on since the 28th december no i have had nothing but problems with xxx u should introduce a system that allows the phone user to be made aware when u exceed your monthly allowance !lost notes in the system not allowing the staff to treat me as an individual for my needs and requirements .my circumstances was n't taken into consideration regarding my situation and the economy as it is today !which is why i have terminated my contract when it has expired ! operator was very helpful and courteous especially as i was at fault regarding a complaint query 100 % resolved .agent came across as a real person ! complaint still not resolved after 1 week no my family and i have been extremely loyal customers for over 10 years and you still wo n't give us a decent contract on the iphone do now we will all be moving to 3 advisor handled call quickly and efficiently after explaining the problem with the first advisor , i was then placed on hold for over 7 minutes and then the second advisor seemed to have no experience of the software problem that was the inital reason of my call . the lady was very very helpful and extremely polite , thank you once again no good manners well spoken confusing email confirmation prompted phone call .girl i spoke to left large gaps and pauses and was a little rude .seemed annoyed that i had called for clarification .her soft skills need attention . all my questions were answered to my satisfaction bcos ur so unhelpful conflicting advice from different advisors internet problem not resolved promised to ring back but did not .put me on hold for returns but i gave up after long wait ! ! very good customer services edward the call centre representative was both courteous and knowledgeable . he understood my issue dealt with it and instead if me having to the call another department to resolve a further request , he dealt with it and in one call my discount of 20 % was added .excellent service .the only reason for not giving 10 was was not down to the individual but xxx for creating the issue in the first place . what ? vodfone good coverage very helpful , polite & friendly .answered all of my questions .generally a pleasure to chat too time wasted , problem not resolved good service , answered my questions quickly i have been w client for 15 years and now that i find myself having to move to the channel islands , my contract is not suitable .xxx have been unsympathetic but the advisor i spoke with tried her best to get the manager to reconsider .not at all pleased . i still have no reception , cannot make calls , and no-one in xxx is helping me beat the rest . v friendly helpful staff i was treated by a lady who answerd and delt with my issue in a clear and polite way that enabled me carry on with my upgrade my first bill was to be payed on the 13th , january 2012 but i was not aware of this because this information was not stated on my direct debit confirmation or my receipt and was told at the store that my direct debit would be taken out of my account on the 26th of every month .on trying to sort this issue out i was bounced from the store manager to the customer service phone line who bounced me back to the store manager so nothing was resolved .not happy called up the day before to activate a sim and the person just had n't done it .when called today went through 30 mins of troubleshooting over the ipad .person was about to send out new sim as said it was a broken one when i had to suggest that she check it was correctly activated to the correct number .it had not been what a waste of my time ! ! ! ! gentleman very helpfull . i received excellent advice from milton keynes xxx and then excellent and straight forward service from your operatives .it was all sorted in minutes . recently went aboard and felt absolutely ripped off using the data roaming which unfortunately i needed every day however i thought i was managing my cost fine using the xxx app on my phone to monitor the cost which wasnt even close at the end of the month when the bill came through what a total miss leading app and absolute rip of from xxx charge 5 pound per day even though i only require it for a couple of minutes each .hugely disappointing i dont knew if i 'll be re newing my contract after this rip off . good service because again xxx have took the money twice very sstisfied i was not happy with the service from xxx . efficiently dealt with because nobody 's perfect ! no i 've been with xxx for a very long time n providing business stays the same i do intend to stay with xxx waited 2 long no reply very understanding and resolved my enquiry to the full thank you poor reception and network coverage , bad upgrades .i was offered cheaper tariffs and then come upgrade time told i have n't spent enough and can only get a cheap phone or buy one that is lower spec than whatever i had .after 10 years with xxx i thought i might get some better treatment .o2 have made me a better offer and it 's cheaper . i never give top marks .becauseno company is perfect . the customer service advisor was very helpful and cheerful . good honest advice yes .mybill with u is 140 .my phone is rubbish .andu are not intested in a trade in or nothing .that is my reason . i do n't think the problems i had were resolved sufficiently , i feel i hav been very patient over the last 2 years with the problems i have had repeatedly with my phone an feel like i have just been ignored ! xxx took a payment twice on my debit card and when i have called ( now 5 times ) i have been told 5 different stories and been told on every occasion that the refund team will call me back , it has now been 4 days and this matter is still not resolved and no call has been received by anyone at xxx , i think this is not acceptable at all as this was xxx 's mistake and seem to be taking the view that they do n't care .i have mentioned that if this matter is not resolved very soon then i will forward my complaint to the ombudsman and look to terminate my contract .a very unsatisfied customer .i add that i have experienced nothing but problems with xxx 's customer care team over the last few months . coz im always been satisfied 4 any kind of my request 'n' make me very welcome by their kindness 'n' professionalism .thanks .serge it 's just that sometimes i get charged more than should n whenever i call , some of your staffs do n't know what to do .instead of making the situation better they make it worse .but the person u spoke to today was better . i was n't happy with the outcome .i have a fault handset with no replacement due to out of stock model . the call was quickly dealt with and excellent customer service i dont have to wait so long for someone to pick up the phone ,also the custmer service are very friendly and willing to helo .finally , you 're the number one network in the uk : ) too busy easy clear instruction nice lady but all computers frozen so could do nothing 3g network still not working my problem got solved and the assistant was very helpful . the guy i spoke to was fine , but despite a pretty reasonable request for assistance in moving to australia i was told my contract was in the uk so tough .disappointing . very simple question about an upgrade certainly ! ...as per your new company policy ... my phone goes on incoming calls only as of sun ...i asked for a extension to pay only till wend when a cheque clears ...but now i wo n't be able to use it for work on mon/tue ...the thing that gets me is i 'v been with u for over 10 years now and would of thought that counted for something !...never mind . . nothing will become of this anyway . . have nice weekend ..andrew good service and very helpful thanks i am a longtime customer and having 2 contracts but so far i have n't got any good deal for my upgrade as well as your customer service do not satisfy my requirement very polite , friendly and helpful advisor answered all of my queries very efficently .helped as much as i needed .veryfriendly and understanding to my needs . the advisor was friendly and helpfull . cos you asked ! the service was excellent but noone is perfect was fantastic service no problem did not speak to anyone as you were busy quick and resolved sorted out quickly an efficiently was was required . because if its not xxx then its not xxx 10 i have been a customer past 7yrs ,and whenever i call the customer service ,some of the staff doesnt know how to talk to the customer and so rude ,inspite of even having 3 phone lines .and everytime im been over charged without my aknowledment .iwd not recommend this to any one .iam planning to close all my lines very soon .2day i called regarding internet dongle ,but no one is happy to help and match the deals . the lady i spoke to was very friendly and helped resolve my query quickly . u had good workers , the person i spoke 2 was good have had alot of problems with xxx and feel you could do more for somone like me who has been with u for so long , the reasons are i pay for internet access have n't got none for 24 hrs but in my contract it says have unlimited access so i should n't for it for a day & this is through no fault of my own you hung up on me and did n't call me back . i will be leaving xxxphone , i have been with you for years and years and spent thousands .your in ability for me to even be able to talk to someone about an upgrade because your computer system wo n't let me talk to them before my upgrade date is rediculas .i am able to upgrade from a shop however the shop has a problem upgrading me on my current contract and say i need to speak to the upgrade team .my handset is not working properly and i want to upgrade and extend my contract with you again but this seems to be a big issue for you as a company so i will be going else where .i have two phones with you and a mobile data sim contract .imsure orange will answer me or out me through to someone . did not advise me in anyway ,as to how much time ,my 100 relates to internet time ,or improve my contract ? . i am disgusted that after two years of very high bills ( since my last upgrade ) , i am expected to double my monthly payment for the same service simply for changing my phone .no customer values at all from xxx . i was charged for a mobile dongle for 6months after i sent it back . phoned to customer care this morning asking about what contact operator message meant and i am still waiting for a reply the reasons are in the answer to the last question . dealt with problem but should not have happened in first place everyone ive spoken to have been very helpful very nice and clever staff i was helped and both advisors were nice . i am satisfied with the service i received .no more questions please you stated only 3 instructions given for auto attendant do not work with latest windows sound recorder .despite telling xxx this several times i am referred back to the guide which does not work for the latest windows .if anything i am trying to make xxx aware of the problem because i wo n't be the last to have this issue .i was then told that i could download various free sound recorders but could not be told which one .i have downloaded several now and none have worked as yet , either they wo n't go through your email for security or you ca n't use them .to date i am still without the auto attendant in place and without any guidance .i have spent days on this now and had poor responses and no response to emails .this is suppose to provide me a service and save me time .if it is not resolved very soon i will be seeking to cancel the arrangement as it is not providing what was described with this and a couple of other issues good service .but this now getting annoying very very helpful girl resolved all my queries and gave me really good tips for my iphone . good service probem was solved over phone quickly you just got three scores of ten now stop pushing your luck ! i spent far too long and too many calls yryong to resolve the issue .also i am not happy with the outcome . there 's a slight communication barrier , hence 10 is not awarded .other than that , especially on a nature of an engineer , he has done a good job on behalf of xxx . sorted the problem in record time ... coz ive askd to have my settings sent to my new fone since yesterday and i am still waiting for them system issues all queries answered and spoke to uk based advisor which made things v easy achieved what i wanted to with call . your rep was very helpful and the situation was resolved in the best way problem sorted out with no hassle at all first rating . .was because ive had lots of trouble with ur staff who didnt know what they was doin and its took lots of phone calls and stress to sort it out .the last too ratings . .was just based on my call today .thank you for asking . no - enough is enough ! reason for my ratings is because a voice mail told me i could up grade my phone over the phone tomorrow but when i rang today it said next saturday so when i spoke to someone from xxx they said i cant up grade till 5th feb and the lady was wrong and not to listen to it so really it should not be on voice mail xxx not providing good mobile deals on upgrades and not providing stop the clock any more person was fast polite patient and friendly , gott my problem solvved quicl my problem was resolved to my satisfaction . i am currently very unhappy about a recent experience with the upgrade dept .this is ongoing and not yet resolved . the issue was resolved by my son in the end , within about 5 mins of explaining to him as opposed to the 90 minutes spent on the phone to your technical support .the phone needed to be hard reset using the power button & home button .hope this helps . very helpful and provided a solution i was very happy with the support i received .this is one of the reasons i have been a customer with you for so many years . staff asked me to email and never got back to me when i phoned it was what i think was a new adviser and had to put me on hold for every question asked your agent was courteous listened and sought support when he needed it and went on to inform of how to access my phones settings sorted in one call and person very competent the adviser was very helpful and polite but my request to remove the age restriction is still active despite a message stating it has been removed hence the 0 score of dissatisfaction overall . the guy i spoke to was very helpful in all aspects of our conversation very helpfully and resolved problem promptly good quick polite service he understood what my query is and was able to help . 1 still confused over use data which seems inaccurate it 's nice to speak to people based in the uk and get a problem sorted out imminently . i wa very pleased with the service i revived . my experience has been stressful , tiring and tedious although everyone in xxx has been helpful , particularly customer care .i hope that an issue like this does not happen again because i have lost 2 business mornings which sadly cannot be replaced and treated , on occasions through related channels to xxx in an appalling way . she was very nice to talk to and helped a lot with all my questions about my account advisor was excellent .xxx as a whole-disappointed when i had to plead to be given new handset when my original one was still clearly faulty after a visit to the technical team .i had to plead because it was just outside the 7 day period which was unfair-i did n't want a new model , i just wanted a phone that works .a new phone should be fit for purpose .also i find it a little sneaky that the extra vat above the 17.5 % is added on after the standard monthly contract payment .i do feel that i 'm paying more than i need to really , especially after the many years i 've stayed with xxx , but i was never offered anything better . very polite and good customer service because i had to speak to 6 advisers and about 20mins or more on phone before i got any satisfaction to my problem , also it would help if there was more english advisers that i can understand . my is based on reality . very happy with customer service very good person was pleasant and courteous .however this issue has been going on for over 3 months and still not resolved . member of staff was pleasant ,extremely helpful and resolved my problem exceptionally well becouse you are a poor network and im not satisfied with my contract . poor service , lack of support when abroad , failure to deliver on promises she answered all my questions fully and quickly .no pressure to buy the adviser gave me 100 percent positive answers to my requests she was very pleasant and i could understand what she was saying . never will i use xxx again after 10 years i feel ripped off with a up grade that is not what i wanted and a company that does not value my custom i want my contract canceled despite giving all the info i had they were unable to identify the insurance policy i was being charged for or cancel it as requested or put me through to anyone who might be able to they first person i spoke to was not very good lucky for me the conectionion dropped out so i rang back and spoke to someone else who was helpful and understanding efficient friendly service gd service adviser was knowledgeable and my problem was resolved quickly . good service clear instructions on what to do helpful and immediate response very helpful and pleasant adviser se my text i was messed about for no reason i think iv been generous with the ratings as iv had a lot of trouble with the fne since iv had it the service was very good and answered my questions perfectly well . inability to cancel over the phone , uncertainty of waiting 30 days to cancel .cs person was fine & professional . eceieved friendly helpful sercvice this is the second time i had this issue within 2 weeks .also , after testing , the issue is not fixed ! ! ! ! ! my query has not yet been resolved and he advised will call back . i do like it the customer service day doing a very good job no complains good service on the cancellation of one of my contracts which could have been avoided if my initial contact with your walton on thames branch for a handset upgrade had been more flexible and forthcoming .unfortunately resulted in me switching my daughters contract to o2 who were a lot more accommodating on an upgrade to a bigger contract on a blackberry .xxx needs to be a lot more loyal to long-standing customers rather than throwing money at adverts and sponsorship - change upgrade criteria ! 10 no customer service is good .but signal had got really bad everywhere last year though its now better .package is very expensive and they wo n't lower my tariff .the signal issues , tech were unhelpful i lost lots of calls with dropouts and just direct to voicemail .i had friends with same issues . delightful , polite and most helpful girl u did n't resolve my problem and call dropped during conversation and no one bothered to call me back 1 ) this was my second time making the same request2 ) the adviser this time filledme with confidence regarding a successfl outcomer3 ) civility and a desire to be of assistance were obvious and unforced i needed a device replacement , as my device is having not performing well since september. .and i did n't get that ! in a good mood mate i was given the information quickly and by a really nice girl x exelent friendly customer service you delayed the phone 3 times ( 4 weeks , then texted 1 hour before it was delivered ) the connection number had no option button specifically for activation xxxphone is okfunny thing is when you cut people of you do n't allow them to call yourselves to pay the bill unlike orangeand you do n't send out invoices when u say you do then cut people of you are way out of timing ! the chap was friendly and helpful and to the point generally happy not got my phone yet see previous answers . beacause the man lied abouy my bill when ever i need to call , all your staff are very helpful and pleasant . the young chap i spoke 2 was very helpfull , he understwod my circumstances ,and i was a happy customer ,once again thanks 2 the xxx chap excellent customer service ! ! ! ! efficient , polite service a great and very friendly service was provided .please say thanks to her . answered quikly and told me wot i wanted a kno friendly eager to help i had some unsatisfying experiences lately with the way your company deals with requests and bills transparency .thank you . good fast reliab le friendly service excellent agent on phone .... great personal customer sevice because they don ,t know what they doing . the problem i phoned to get fixed is still there !my internet tethering is switched off or faulty from your end , it 's a real pain as i rely on it for work and will now have to spend ages on the phone to you again .got any clever ideas how to fix it properly ? only not happy the way xxxfhone is dealing with it you can call me for more details mr thomas jones 07778620795 individual is very good , better the usual idiots that are employed by xxxphone ! will be cancelling my contract soon as i can as i never seem to get a good signal and miss important calls call was answered reasonably quickly and dealt with in a very efficient , pleasant and polite manner .i was spoken through what i needed to do without being made to feel like an idiot .problem solved .continue with this excellent service please . a very poor overall service he was quick pleasant and very helpful yes the girl on the phone was really helpful and polite and very accommodating 7 due to the plan i agreed to on the phone not matching the follow up email which showed a higher monthly premium , hence why i was calling to check why it was showing higher in the email .10sas the adviser was prompt in answering my query to reassure me of the amount matching my original expectations rather than the higher amount in the follow up email . just good customer service i dnt get a lot of mb for the internet because i was denied a data plan for my ipad because one of my payments for my contract was delayed( i am a student and i was on holiday in my country ) i had payments up to 200gbp paid normally and this was just a mistake your member of staff was friendly and attentive .she showed knowledge in her job and was very nice .can you pass my thanks brilliant telephone agent who fixed 3 problems ongoing since september very good service efficient advisor . service always been good there is a young man called sam extension number 1016613 and he is a true credit to the xxx team he has been a great help in solving the problems i have been facing and would recommend xxx to anyone after the great service provided .many thanks d.baines because we had no complaints good service sorry , no . because nathan was so helpful what i needed dealt with was . there is always room for perfection but the service i had today was spot on : ) thank you just very good service the ladu today was amazing and soo helpful unlike people in the past contradicting info felt i was fobbed off too governed by process and not common sense disgusted with xxx will move as soon as my contract ends i 'll believe that the lady was very helpful with everything i needed to know . the advisor was very friendly , helpful & efficient .took the time to explain things . no the customer service advisor was exceptionally unhelpful throughout .after 10+ years i 'm very disappointed u do not actually care about any problems !u read from scripts verbatim toeing company line and deflect any criticism of ur firm !sooner i can leave u the better !worst decision i ever made coming to u for contract !the fone has now broken twice and u deny blame saying its my fault when it isnt and i have paid for internet for over a yr when fone cant even get internet !overall as a company u stink ! i was on the phone for 50 mins so that was very boring .some of the people were very helpful , others not .i was passed around 4 or 5 times . my question was answered in a very fast and efficient manor . he was very helpful solved all my problems very quickly and efficiently . ten helpful , concise , friendly your service is good no up grade offered after notice that i was due one did n't resolve the issues , did you not read the last answer ? i had a problem .the problem was sorted , but i should not have had the problem in the first place as it was not mine but xxx 's .david unwin good service overall ! the person was first class very helpfull and eficient lady who i spoke to sorted query in one short call which as customer is what u want . because issues i have are never dealt with making the whole process pointless patient manner despite my tone due to my own frustrations .offered to help as much as was able to nope ai n't got time just find i never got the information i wanted english speaking , helpful person who knew what they were doing been with xxx for 10 years .can u send a free i phone now pls ? quick and simple quick clear + efficient your service is in general always good . . . . .never give anyone full marks . .there is always room for improvement . . . .:-) 1...gave a 9 because always safer to allow room for improvement .2....query was resolved full stop .3...lady was able to solve my problem with no hassle .thank you .....do i win a prize ? polite , helpful made the fact i had to change my dd easy process .thank you yes .i could . i found that the person i spoke to did n't seem to know exactly what i was trying to ask but we got there in the end u sed 3 questions ?person i spoke 2 2day very helpful ! network is too patchy . because nothing was resolved i would like a call from xxx about my account as i now have two numbers on my account and when i upgraded to the i phone 4s i thought the number would stay the same but u sent a new number and i dont want two bills so i tried to cancel the old one and was told it would take 30 days i was having a conversation midway through he cut me offand did n't even call me back ! ! they sorted my issue hopefully profesional and kind service and very pleased cuz he sorted out the problem i had and gave me advise on how to stop it happening again bbbvbbbbbbbbbbbbbvvvvgvvvvvvbbbvb pleased with the help an service especially at this time of year the person that helped me was polite , helpful and resolved the problem quickly , the first 9 was for having a problem that was not my fault but something you had xxx had done because the wait on the phone did n't help them but i was happy with the service . really polite advisor who was able to deal with and solve my problem very quickly i were n't on hold for long , got straight to the point and dealt with why i was ringing up quickly and made it easier for me by getting it delievered instead of making me go over 20 miles to my nearest xxx shop . apalling customer service , the way the call was handled i would never recommend anyone to xxx and will not be repeating my contract no the lady i spoke 2 was helpful and understandin ..what i asked to be done was done immediatly i was pleased with service . . i 'm happy with the service good straight forward information .polite and courtious . just rubbish serves as always .another disappointing call with xxx . diane took time to understand my query and then spent time understanding what had happened .i felt she cared . 1 . polite but no answers or solutions !2. problem not resolved !3. operator & tech professional !all i 'm looking for is an honest answer poor customer service agents , poor service . customer services have promised me contract discounts which have not been honoured , i would appreciate an explanation please as i cannot now cancel the contracts .a very dissatisfied and unhappy customer .nx after speaking to many members of your work team .over the phone and at branch .i feel i have been messed around .last year and requested paper billing and was told that was done , when i never received a bill i asked again .after at least four times i was told you do not do it anymore .then i have been charged for calls i should not have been charged for .i have now requested bills for the last 4 months so i can see for myself why my bills are so high .i think each time i call im told different things .its not personal to who ever im speaking to .i just want what i asked for .and does not seem to be happening got the help i needed quickly and friendly i was satisfied with the service cannot access any invoices or data from 3 of my 4 numbers . i do n't think you offer good customer service as i have got a ongoing matter with you for since october that why ! ! ! you arre **** problem not resolved ongoing issue xxxs overall service has worsened over the last year because it was quick effective and precise no answers are sufficient person was polite and helpful . the call went silent and eventually disconnected before i could speak to anyone . it was gd speed good staff xxx contracts on the iphone are a rip off .my unlimited landline calls have been stopped yet somehow i 'm paying more for my contract . i found the operator very helpful and polite thank you just good responces i had a issue with the amount of my bill and my wages .the person i spoke to was understanding and very helpful .the best service any1 can ask for wrong information **** with calls and any problems in redditch shop wen u ring 191 theres about 20 % off good people to help u out my phone calls were blocked with out any notification this company said i owed money witch i clearly dont i passed my bank statments into my local store to prove ive paid i found the lady i spoke to earlier today so pleasant and helpful , she took time out to sort out my problem and she also gave me a lot of helpful advise , i felt she went out of her way to help me , knowledgeable staff friendly and efficient . because the problem still is n't resolved after a week and about 6 phonecalls and a visit to the shop it was ok no, do n't have time i have always found the service good and the staff know there stuff and they do there best to resolve any problems or queries . girl was very professional and understanding on the phone .i was made to feel comfortable and at ease .you should pay her more .people that that as gold dust to companies . i was left confused as to the various prices for 3g for ipad .not sure my advisor knew either . 10 i 've given reason on previous texts . i am unhappy with being told xxx are phasing out the six month early upgrade and that i will not be able to upgrade in store .i was also told that although my online account says i can upgrade on 25 th jan this might not be the case .i have been with xxx for over 10 years so i would have expected better customer service .all i wanted to know was my options for upgrade on 25th and i would like to be able to do it in store as i always have . needs to tell customers actual amounts .not minus vat and then not know how much vat is yes member of staff must .of been training kept placing me on hold should of just explained that was new and could i bear with her overall service was great as always **** happy with xxxphone and offers/deals just need phone to be sent i be happy the reason for my high scoring is i feel daren or darel my adviser was exreamly help full very effiecent , sorted problem out without any hassle . you have reduced m y credit rating yet i was the person who informed you that there was an error and that you had not deducted the debit from my account and promptly paid the money due .equally you have made errors in drawing money from my account when the money should have been withdrawn from my son 's account .my new bank informed me that u had not deducted your dd so please do not blame them !vivien burgoyne detailed explanation . customer .represent .was very professional .knowledgable and friendly not necessarily a problem with her , but after i my security password i was still asked more security questions ?evidently my password is enough and that 's why i have one on the account .. ! ! ring me i had to go to the vidafone shop - and waste my lunchtime : service in bournemouth store is appalling : i 'm a business customer - waiting with kids for payg! ! the advisor was really helpful and polite .considering all the advisor just lately have been really rude ! a very helpful , polite and cheery lady on the other end of the phone . i do n't use 2 of the lines on my account and wanted ti cancell one which was n't a problem the other i had clearly been mis sold !i got the original contract for a friend and she did n't pay me .the contract came to an end and i wanted to cancel .the person on the phone offered me a great deal but with a phone for just 12 month .it turned out i had to go in the shop to get it which was n't a problem and i asked for the deal what i spoke previuosly .they said they could see this on my account .they put it through and i asked it it was for 12 month and they said it was ! ! !i have come to terminate the contract as no one uses it and it turned out it was a 24 month contract .the lady changed it to 18 and was very helpfull but after being mis led i will be paying the termination charge for the number i enquired about and will be leaving you when my time is up on mine and my partners contract .you will probabley agree i am a high value customer to you . have been a xxx customer for over 5 years and in that time there has been service issues and billing issues that have dissatisfied me . the operator i spoke to was very polite , friendly and helpful .he dealt with my query efficiently and with mutually acceptable results .unfortunately your computer systems are outmoded but it was explained that they will be updated by july 2012 .thank you for a very satisfactory customer services experience . wont upgrade my phone gud knowledge gud service the guy that took my call was so friendly and helpful and he is definitely an asset to your call team ! xxx are not a very good service and they mess up a lot of there customers accounts ...the person whom i spoke to over the phone today was very well spoken and he helped me by contacting a manager all the staff tell you different things no help at all the person i spoke to today was very helpful and i was n't put on hold once which is always the frustrating part of the call what kind of dumb , open , ambiguous question is that , come on ... ! ! efficient , courteous and spoke english fluently , unlike some call centres the person who took the call was excellent , thanks i am a long time costumer and glad with the services.not nicely surprised that you have stopped the online upgrading on contracts and phones was n't able to fully answer my questions .did n't know whether the web upgrade was available to me , i was told just to try it and see what happens ! i phoned up with a problem and it was sorted immediately ! i have three contract phones with xxx and switched two sim cards between two phones and have ultimately been told that i have made my insurance claim is rejected , if i has been made aware of this at the time i would never gable made this error and ultimately i think this is wrong as the three phones i have are all registered to me and are all within my residence and i do not think this decision is correct i pay insurance for the handset and not the sim cards so i 'd i lose a phone it should not matter what sim card i have in it as long as my insurance payments as up to date there was a chance for another sale from me but i was not being heard .felt ignored . i bought phone its was beyond repair and u give me a reconditioned one which is obviously a return which was faulty .my price plan was based on the fact that it was a new model yet you will charge me the same for a second hand phone .hardly fair and under sale of goods act u should either repair or replace with a new model not a second hand model .so please contact me to amend my price plan or arrange a new replacement thanks because the lady was so helpful and gave me great advice good service the guy who dealt with my call was easy to talk to and friendly . member of staff on phone was in another world , 2 people told me 2 different stories , also today i picked my mobile up from being repaired , and i have been given a 16gb when i signed to have a 32gb mobile with my contract .not happy . if you really are intrested in my ratings please phone me and i would be pleased to explain my ratings helpful , polite , looked in to my query and was as helpful as possible in strategies to resolve my question .over all pleased . nothing gets resolved .no-body cares about my issues .still not received money owed from last month !also the hero tsc management treat employees like trash ! do 10 ratings really need to be explained ? managed to solve my query !thanks professional attitude . you have been unwilling to display any flexibility towards me as a long-standing loyal customer .i am disappointed to say the least .plus , i am still awaiting a call back from someone with enough authority to rectify the inflexible and unhelpful attitude displayed so far . very helpful n friendly x the reasons were the lady i spoke to in cairo called marina was very polite and extremly helpful ! i phoned up with several questions and everyone was answered quickly and easily and i came away with more than i expected excellent service i found the advisor polite and very helpful xxx is banter jeremy the sales advisor was extremely helpful !fantastic service . took to long because i was satisfied with the help by the sales people very helpful member of staff .some issues with xxx systems very upgrade went smoothly , was explained tariff , questions answered , and she was friendly and was chatty the technician in your cheltenham store gave us time , patience and good advice the adviser was very helpful and explain every thing to me ryan was incredibly helpful and very knowledgeable well for a start that 's 4 questions not 3 , the customer advisor was friendly , informed an very polite , he informed me of everything i needed to know and went out i his way to be helpful it was good : ) good service got what needed .just seemed to take a while computers slow helped me out very quickly and my problem was sorted staff friendly & knowledgable but the network performance is getting worse .please fix it !other family members have moved to other operators ! ! received good service and advice on upgrade the staff were very good gave me exactly what i wanted did not think i was being advised of the best value but was trying to be sold a higher tariff which would have cost more than paying for phone . very good sales adviser and well-run store at newbury . because service was good - i am probably one of your original customers - my first phone was a huge box with handset and could only really be reliably used in fine weather up m4 corridor !we have always found xxx good - better th devil you know ? ! ! ! ! staff were polite and helpful and fulfilled my needs told about offers on my bill if i did n't upgrade phone which has made my bill 15 pound cheaper a month for a better tariff !also told about employee discount , very informative staff . the gentleman we dealt with was very efficient and helpful the person who served me did his best to make sure i got the best phone for me .he made the experience enlightening and fun .a happy customer . she was very helpful ! my call was handled very efficiently , professionally and i got my answer and text confirming my new price plan very quickly . quick efficient it was sorted very quickly he was the only person from xxx who really tried to help me with our problem no the reasons for my ratings is because they were very helpful and understanding , thanks the problem was solved quick and efficently because the person i spoke to was very helpful and friendly xx it 's an amazing network ....and customer service is too gud happy with response the lady was very helpful and friendly but i dont know if my problem is resolved yet . 7 all questions answered for first time i ended up getting a member of staff that was able to help ratings purely on her customer care skills was really good and took time ti listen and sort problems for the first time in 3 months with vidafone got someone that knew what they were talking about the lady i spoke to was very nice , dealt with my question very quickly and efficiently . asked for a breakdown of my statement but it would n't open for the advisor .asked for it to be emailed to me but have n't received to date . beause everything i asked was answered as the advisor knew or she would look just wanted to good and friendly good communicator , poor outcome - problem not resolved your in store service was extremely poor at best , at worst downright lying , and the advisor on the phone was left with a situation she could do nothing about but tried everything to help willing to help and polite ! i changed my tarrif in nov 11 which you said it would benefit with my i phone now i have used all my data up but i have not used it other than on wi fi . everything sorted the way i wanted it exellent service customer 4 over 10 years have 4 phones that we are not happy with .husband gp blackberry unreliable and u will not let us change phones even if we pay . comlete lack of customer service within store and over the phone i am now looking at another service provider who can offer customer service was dealt with effeciently and received desired outcome the young lady on the other end of the phone was very helpful and extremely polite 5 good and polite service and dealt with my enquiry efficiently fone attention was excellent however your offering of a new account with no online billing available is not the best . quick and easy we 'll i have two phone end on two difrent .naam end wen 1 do n't get pay you block bove of dem terwil 1 is pay end i loos out 1 day of mine phone not happy a tal wen mine phone is pay by derect debit 2 you suck i got a quick , polite and friendly response and the problem i had was sorted almost before i had finished the call . never had a problem with the network or the service she was helpful , even though i m not sure i would recommend xxx because of the high charges he give me all the help i needed very good thanks contradicted my previous call i think the adviser was very helpful and efficient . :)the lady was extremely helpful and the problem i had with receiving my email was resolved because you asked the lady that i spoke to was rude and appeared to know little about how to help me .the gentlemen that i spoke to afterwards was able to help me straight away and was much more capable .therefore i gave average scores as it clearly depends who answers the phone ! the person i spoke to was helpful ,informative ,friendly ,polite and made me .feel nothing was too much trouble ..he could teach customer relations the problem has not been solved yet but the advisor was polite and has given me all the options to try and get the problem resolved . a really good service in general the advisor only follows the script and not listern to the customer .and when faced with the tough questions rather than refer the customer to their seniors , they dismiss the customers request or suggestion . delivery of my new phone failed twice ,was told it will b delivered on thu ,it wasnt ,when i rang xxx on thu evening i was told it was delayed however will b delivered on fri between 8-1pm ,when i rang fri i was told delivery is scheduled for sat !i wanted to get that delivered to my work address however the place is closed tom ,not happy that i was told twice that it will b delivered and i am still without phone ! ! ! got good service friendly staff - kevin who i spoke to was very efficient and friendly !a good member of staff i 'd say . call me great service yes excellent telephone manner . can't get through the advisor was pleasant from the start of the call and remained so throughout it .he explained the reasons and apologised when required with no prompting .an advisor who xxx should try and hold on to . i did n't get the help i needed the staff where very helpful and a pleasure to talk to . just generally happy with the level of service . would have rated higher if you could have brought my upgrade date forward efficient staff who sorted query immediately the call handler was very helpful and ensured the issue was fully resolved .this was probably the most helpful and polite person i 've spoken to at xxx . the adviser was good and very nice but as i said u keep changing the date that i can upgrade .i have been a loyal customer 4 nearly 20 years . only 7 for recommendation to others as i was mis advised about bolt on international text message package on previous call to xxx .but this advisor rectified the situation and refunded the appropriate charges and explained it all fully . the service was pish think am gony go to another network excellent .and friendly customer service adviser who helped me solved my problems and inquires my problem was dealt with quickly and politely .care was taken to ensure all my queries had been dealt with .all round great service . i 'm satisfied with the services they are givig me . . excellent knowledge demonstrated by the employee . knew exactly what i wanted and did it for me , setting up my new iphone nobody has rung be back as promised good service derrrrrr yes found the customer services guy very helpful my problem with the phne aint been fixed because the advisor realised my last 2 bills were a bit high and from further investigating he identified the problem .... the lady was friendly & patiant with good custumer service skills bcoz u ask me issue got resolve in a short time and adviser was good at dealing with the issue very helpful . was sold an offer but was missold it and have spent last 7 days trying to resolve it .passed from pillar to post .been told different things by customer service , sales , and instore staff .not impressed with contradictory info that i 've been told by these 3 depts . great sevice used xxx for 10 years very efficient , clear and not pushy all my requests and questions for your employee were dealt with both quickly and efficiently . i am in cuba on holiday i phoned twice before travelling and was advised phones and mobile broadband ok we have spent the last 5 days on the phone to you as phones not receiving calls and mobile broadband not working each person sayin no problem to fix and tells us qhat to do sauing it will be ok in one hour today we are told cannot get mobile broadband we run our own business in uk and have lost a lot of business due to people not being able to phone us or answer our emails it should not have taken 5 days of calls and we should not have been told all would be ok in cuba we will be complaining bitterly on our return brilliant service im due an upgrade on my phone and ive phoned a couple of times as ive not been able to get to a store and been told that i carnt discuse my own account ! very helpful and friendly and patient you dont care or that is how i felt i never received a satisfactory response and was quite frustrated by their dismissive attitude ! well a long standing error by xxx not changing the ownership on my account is causing problems now so i did n't get to upgrade because the paperwork on this has to be urgently done now or my account will get kiddy fiddled .not too happy !but collections woman was a sweet well intended soul peter was extremely thorough in his attention to detail and , just as importantly , listened to what i said and instantly reacted accordingly ( i .e .i did n't have to repeat myself at any stage during either of our 2 telecons ).additionally , he was extremely friendly / easy to deal with ...his comm skills are exemplary . i have two phones that are faulty !spoke to one person , and spoke to another and they did n't know what was going on , so i 'm back to the start where i still have two broken phones didnt get all the information i needed in the 1st phone call so had to ring back poor sevices and no phone available good service as resolved my query .very helpful person . friendly and helpful overall good experience ! ! the lady i spoke to today was english , very politeful and most of all a sense of humour , other than a forein person with whom ypu do not understand very good all round10 out 10 always satisfaction i have always had a very efficient service from xxx .staff are always very polite and helpful . polite helpfuj eficeint very helpful operator , patient and friendly ins response not good need to look into detail of cover no phone after three weeks .a increase in charges without my upgraded phone .no one responding to emails .shop staff do n't care once the deal has been done .having to make a trip to the shop just to cancel the upgrade .hope that 's enough to be going on with , i am off to tesco tomorrow . overall very unhappy with the service xxx has provided me with .constant problems with bills and account details .the person i spoke to today was helpful and i was happy with the service she provided me with . i was given all the information i asked for , was offered a fabulous deal for a new iphone , was also advised about a great sim only deal for my daughters phone .the lady i spoke to explained things very well and offered me a great deal , i have been with xxxphone for many years now and i have no complains or concern about the service they provide . no i am busy quick .direct .. understanding . . done . . what more do you need i am not due for am upgrade till may but my phone is broken so before i bought another from else where i thought u as my met work provider could do me an offer .i was told there was nothing you could do for me . very good customer service nah although the person i spoke to was helpful the system was unable to answer a simple question . because i was very pleased with the service i got overall very gud service .just the upgrade team dident get back to me wen they said query dealt with efficiently . i have received a bill that i queried , the adviser was very polite , but could not explain the reason for this bill , after a lot of long silences i asked if someone could phone me back on the landline , up to now no one has . the 0 is for the fact that she my call was disconnected by the advisor and she did not resolve my secondary query . xxx have gone from good to bad regarding customer service , tarrifs and deal with the customers problems , attitude is terrible . the adviser gave me the information in a short time and it was to the point . he was very helpful . great overall service which i felt the outlet will provide but a phone call did the trick hope everything stacks up as georgina said i have been with you of a long time and never had any problems did n't resolve my problem i gave the gentleman 9 cos he was friendly and helpful l think 8 i gave to the other two questions where a good score .i just wish if i had no pfoblems with my account i would not need to call . my problem did not get resolved on the day of my payment .i had to wait 3 days i am not pleased .one of the advisors did not do as he said very polite young lady fast and quick responses xxx are the best conflicting answers from different personal .also some personal , difficult to tell what they were saying . very helpfully straight to point both of them there was clearly a system error and the first rep tried to fob me of with incorrect information , then dumped me back in the queue .i am seriously considering moving back to o2 great adviser , very pleasant and polite however after dealing with my query after checking my phone , the problem has not been resolved and i will have to call back . gd i feel the service was medioca , yes i got the details that i required and yes francesca was helpful , but i feel there is still room for improvement .not so much with the call , but with xxx 's website , it is n't very clear to navigate easily in my opinion , the orange website is much clearer and straightforward when looking into ur own account or bills etc . best regards , ur customer . good service it was n't a very difficult call .i imagine they would have been lower if it was . sure .i think overall my service is good but the billing system seems overly complex .i do n't entirely understand why you ca n't apply the incentive discount as quick as you charged me to line rental .seem to be an artificial problem .something you could be but you choose not to .there are benefits for you delaying the incentive discount but only in your favour , that stlikes me as being a little dishonest . everything i asked the advisor was sorted out .thank you overall good service . the worst customer service of ever great customer service .polite people they made me feel like a valued customer and were very attentive my querie was n't solved 0 the lacy who helsped me has kind and really helpful i wad told to put my request in an email and then the website crashed after i had drafted it no reason , just feel like this the advisor was very helpful and did his best but yourselves as a company have really let me down ,so much i am looking at leaving when my contracts expire . i 've only given 8 for 1st 2 questions as as of yet i 'm still awaiting problem to be resolved .as of last question i was happy with lauras help no probs until 14 dec , no network since then .angela , customer services bril .contract now cancelled bad experience and not receiving the info requested xxx is probably one of the best of the options , and the person answering the call knew what she was talking about , and kept it to the point and simple ! ! 1- due to what contracts offers2 - opperator understud stright away what my query was about and solved it in a matter of minutes .3-very polite and sorted the situation quickly :-) no, in my experience with xxx nothing gets actioned anyway .please no more txts , they will get ignored ! i was unable to access detais of my account due to incorrect information of your system i did not originally give .but care team were great . nice guy i spoke to my query was sorted there and then helpful .polite .efficient . she did n't know the answer , cld n't tell me how to get paper billing , nor why i had paper billing on my other accounts , but cld n't get them for this one assistant was polite n help full good service very professional , friendly and efficient . the man i spoke to was very helpful , polite and efficient was very satisfied with the help i received all your staff were so very pleasant in the handling of my situation very professional , courteous help and advice .best help line assistance i have had for some time .thank you i do what i want although the matter was dealt with eventually it was the lack of product knowledge that was highlighted by the phone operators . helpful and prompt operator .unableto comment on xxx with only the one contact the problem was sorted guess my issues were addressed especially promptly on this occasion leaving me fairly satisfied . at the start you said three questions ?now its four !why ? the agent was very help and gave me all the information needed thank u my phone was stolen and it would have been nice to have a reduced prices for the replacement phone . was taken care of no fuss , nice polite , and thorough . good service over the last 10 years thanks you have the best area coverage , ,your staff at certain retail outlets seem more intrested in seeling a phone than looking after existing contract customers i was impressed by the helpfull attitude to someone my age who knows little about technology ! always get good service so you deserve a positive score the first adviser who upgraded my phone was very helpful and very nice , then a bit of a disaster with advisers who dealt with change of owner ship... cut off few times and nobody called back which was really annoying as i spoke to different advisers and they told me different things , even got a form emailed which was wrong but luckily the last call was the one and the adviser sorted everything out and of course called me straight back when we got cut off ! stacey was a fantastic help to me and i feel reasonably reassured that my issues are finally being resolved .once my account has been updated to show the true balance of my first bill i will be paying , i will be very satisfied .most of your team i have spoken with are a credit to the company and a pleasure to deal with . because u let me pay my bill in 2 payments and the guy knew what he was doing xxx have always been helpful and this particular advisor was very helpful however the query has not yet been resolved so it must score low no bought refurbished iphone 4 from you and you put it down as an upgrade which it was not and now have extended contract .girl ( spoke to her manager ) said that the recording has been erased so there is nothing you can do ....which i do not accept at all .if you are looking at my comments it would be good if you could get back to me about it . i was .dry pleased to know that i could upgrade my phone and the man who called was super informative and very nice .i have always loved my xxx service .thanks ! all calls made always straight answer because xxx always helps me wen i 'm in trouble with my bills+always give me time 2 pay +the staff are always cheerfull +helpfull with me+dont rush you off the phone they always got time for a chat adviser was very good and helpful , as usual really . the person whom helped me was clear and professional and quickly and positively sorted out my request ... helpful no 10 trevor ,the xxx cust rep,was the most ( and only ) helpful person i have ever dealt with at xxx in the last 13 years .as a rule your customer service is by far the worst i have ever seen ! because i 'm not that happy with your service the past month it 's been appalling ! ! ! ! ! as i 've explained , sort out this particular problem & my confidence & faith in xxxphone will return . advisor was very helpful but not happy with the recent changes in service charges . helpful and very flexible to enable me to pay the arrears on my account . quick efficient answers .polite , respectful assistance , especially considering some of the answers i could have found myself with my own research.good customer service-i teach it and so felt i should pass this on . the man i spoke to was very helpful good customer service in an efficient and polite manner my problem wad that i could n't log on to my on line account to view my bill .i phoned but nothing wad done about it except to say you had been experiencing problems but everthing looked ok with my account .i still cannot log on so what am i supposed to do now ! ! the phoneline dropped twice , the staff can only follow their script even if it is nonsensical .the solution provided by your staff made the problem worse as i had advised the staff from previous experience .in fact if i would have implemented the staff ` solution ` we would be without a phone all together .the outlook that the problem will not be fixed for some time is poor .not impressed at all . customer service no one cares at xxx ... i have been a heavy spend customer...just see my bills for the past five years and more ...and yet i am just a number .your shops suck ...the assistants are jokers who behave like kings .try and visit an apple store and know.is that enough ?you want more reasons .there are a 100 . xxx wifi not good , poor coverage , not as good as o2 .also pin number does n't work online or over ivr.... because your very help full my problem was n't resolved , which left my dissatisfied but the guy on the phone was helpful your automation system too inhuman & phone sound quality poor plus no respond from your staff . i have issues with you charging me for things i did not request .this issue was not resolved first time around .the website is n't always available and does n't work , also when contacting xxxphone having someone to talk to i only had 1 issue answered , not very satisfactorally , before being cut off .there was no attempt to get back to me to address my other concerns - perhaps this may happen !tomorrow telesales were not honest or clear about tariff or handset i have upgraded to .had problems with previous contract too .mis-selling is rife and it is unacceptable your customer service has fallen to an all time low .after years with xxx i am considering moving to another carrier . the gentleman was professional , knowledgable and was able to pinpoint and deal with the problem i was having with my registration . poor service .bills got dearer instead of cheaper 10 the customer service advisor seemed uninterested and was no pro active in my issue . advisor was very helpful and understanding and apologised for the wait time that i was kept on hold . network mostly unavailable 10 it was awful , my problem has still not been resolved i am disgusted with the service and i am considering leaving xxx . very dis you asked me to answer three questions i have and thats it please no more the reasons are the operator was pleasant & efficient and dealt with my query promptly . service was gud and very polite really pleased with the out come the bloke i spoke to was polite , and very helpfull , the lady i spoke to in collections was very helpful and friendly .a real credit to xxx query is settled yes bvt as i am using a cheap handset to repjace my mwn . .not by text .u can ring me . i was dealt with promptly .lovely stuff . call dealt with my issue well but i was given misleading info by another xxx adviser previously , hence my need to call the person resolved my problem efficiently and quickly but it should not have happened in the first place : ) phoned to speak to business account manager .not available and has n't yet phoned back . 2 pac codes issued by normal customer service instantly , very happy with this element of the service . based on my perceptions . other person had managed 2 start online account on our business mob .worrying to say the least .xxx cancelled and corrected immediately so that was good .but still shaken confidence .how possible ?hope no more things like this .foot like on line billing . the chap i spoke to was very pleasant and explained very clearly what i needed to know professional customer service and dealt with my query well advisers good .i am not happy with policy on faulty phone . because they where deserved the lady i spoke to today was excellent , this querie is not yet resolved due to no fault of her own , however she is the 4th person i have spoken too and the other 3 people where less than useless and left me very much dis-satisfied .they did nothing at all to help me .you should have more call handellers like the 1 i spoke to today , she could teach them all a thing or two . i 've always had good customer service from xxx x received very clear and direct instructions to sort my account out ! i have had a contract with xxx for 7 years and never experienced so many problems than i have in the last 7 months , i regret renewing both my contracts with you because she was polite n helpful good service an very helpful the problem that we have is that we lost our signal at home on 3/1/12 and as yet the problem has not been sorted and having made numerous calls to you i find it disappointing that the problem has not been resolved as the mast in question covers a vast area this was topped today by some advisor rudely telling me that he does not control the weather please be reminded that there are other networks out there and also accept that 11 days is too long for a signal to be down your website is down and no one can give me access to an email address for correspondence , i have to hope your system is up tomorrow and try again .what a joke team very helpfull helpful , pleasant telephone manner , quick , efficient . because my problem was solved n m happy for d services n information got from them .thank you good service polite service and good communications ty 26 minutes on the phone and no-one from xxx answered my call the person idealt with was clear and very friendly . the adviser was very pleasant and answered all my queries .i do feel the call rates are expensive compared to other competitors .i was advised to go with xxx from o2 and i feel i was completely mis-advised .my enquiry was not resolved , this was not due to the call handler . the xxxphone rep.was very clear in her advice and as long as she carried out my requests , i am happy . most importantly she understood my requests this week i 've phoned xxxphone 3 times spent about 2 hours on the phone only 2 b told at the end the problem cud only sorted out in store !the problem was caused by a xxxphone mess up in the 1st place ! no because your rep tried hard to help and hopefully has resolved the debacle that my upgrade has become . the customer service representative that i had helped me solve every issue and query that i had with my phone .i was happy when i left the phonecall thanks to him going out of his way to ensure i felt satisfied . no it took 5 phone calls and 2 months for you to finally deliver the product you had initially promised me .the customer service lady who dealt with me ,allison was wonderful . excellent service been with you over .10 years it 's my opinion of the standard of the member of staff who dealt with my query not acceptable for xxx to have no passport service for calls in the us.rip off bundle rates . because i can not go without my fone as my childs in and out of hospital and all ur willing to do is repair it yet when the phone i taken out 4 my partner broke u swaped it straight away ! ! ! i had to call twice as first call i waited for 10mins + while the girl went to find out more info , the call then just died .in both calls there was a lot of back ground noise & it was hard to hear & understand the northern accent.......spoke way to quickly . advisor was extremely helpful , considering it was a delicate discussion involving my late payment .she was understanding and managed to help me without problem to solve the issue .i also got cut off during the call and she called me straight back !amazing customer service !thank you no because i got the information i needed a s a p and politeley good service , good outcome friendly and understanding service . the recipient of my call ie .xxx representative , hung up on me . the agent resolved my problem promptly and professionally !also i am satisfied with xxx service . friendly helpful staff i ca n't see a detailed break down of the costs . good polite service issue resolved in speedy time i found the information helpful thts why a gave they ratings i needed account information to complete my tax return and general advise on data roaming this agent was very helpful and gave me all the data and advise he could and was polite and friendly . nick who served me was polite and curteous at all times and agreed to call back when i had decided .did not pressure me and explained all the benifits of upgrading . all i 'm trying to do is register with you to get my bills on line .it was so long ago that we earst had an acc with you i have forgotten my secret name of my dog your email service was n't wrkin my query on this occasion was very straight forward .the member if staff who answered my query was very polite and gave me the information i required . poor service !for 3 months the same issue has not been sorted and all anyone has done is take money from me and this has not solved issue ! ! poor way to treat a customer of 5 years ! advisor listened carefully to my query and resolved my issue very quickly simple service was brilliant good helpful service problem still not resolved 6 weeks on i dont find any problems with xxx and staff are very helpful he was polite and genuine i had no phone replacement from may insurance , although the phone was beyond repair , fell in water , they insisted in trying to repair and i was given no courtesy phone as the shop did not have a blackberry available .it has been scheduled in 14 days , in spite of the fact that i will be travelling earlier than that date .the xxx shop guy was totally unhelpful .additionally it took them a long time to help me to activate my emails on an old device of mine when i called your customer care .i am considering closing my account with all the 4 numbers . ive still not got my new phone which was ordered about 4 weeks ago - after spending an hour on the phone with various suppliers the phone will be delivered on monday - all staff were courteous and apologetic and the problem was resolved - thankyou all round good service and prompt delivery . good customer service sometime i call and i get someone wich like to help and athere time u get someone wich thing he know beter and dont like to help at all . .to day the 2 wich talk to me was 10 out of 10 ! ! staff so efficient and utterly helpful .complete difference to o2 she was most helpful , quick and polite adviser managed my efficiently .thank you . i rated 10 for all 3 questions because i felt the service was of top quality and the lady was polite and help answer all my questions really well pleased with the information and the treatment during the call .the advisor was superb .i got more than what i had hoped to get by the end of the call .he was a top bloke and deserves a promotion . no **** off you thieves . satisfied with result good service the answers to your questions are all high because your people are good but if you ask about the 23 failed attempts to get through because you 're clearly understaffed , you 'll get a different answer so employ some more people . as i have rang up 3 times for my direct debit date to be changed since november and still its wrong so have lost hope ( 1 ) i would recommend xxx because they have always been good to me( 2&3 ) i gave a 10 , because the supporter that i spoke to ( becky ) helped me out , and answered all my questions/queries 10 always have good service the advisor i spoke to was very helpfully and efficient unfortunately she was let down by the back room staff in the number portability team being rubbish and slow because that is what i felt they were worth .- good but not exceptional . i thought on this occasion that the customer service agent handled my problem extremely well - 10 poor service and horrible behaviour at my local brunch .helpful adviser through the phone i had no calls to say i was so behind on my bill , it 's almost 900 , the people in marylebone shop were very helpful , they were told whilst i was in the shop that when i pay 175 pound my phone would be up and running and we could discuss a payment plan to pay the rest .i came back into the shop to pay off the 175 and was told over the phone that i could n't pay it off on a payment plan and use my phone at the same time , i would continue to be cut off , the lady i spoke to was abrupt with me making me feel small and inadequate about the situation .it says on my notes what i was promised and i feel i was led into a trap !i have been a very loyal customer with xxx and stuck with you for a long time , i co operated with all that was asked of me today and for the first time in 10 years will not be recommending xxx to my friends or clients .sorry to be so negative but this is how i feel .lucy xx still awaiting resolution he knew what he was doing and solved my problem quickly . i was pleased with my call knowledgeable , friendly , helpful answered questions cause am happy wi xxxphone and most ppl r very helpful i was supposed to get a call back , and never did .the advisor was nice and polite but inconsistent with other xxx rep i spoke with a few weeks ago .i have been having issues with xxx almost every month good customer service and very polite and helpful bad connection in dorset very happy with service thank you was very happy with the service three times ringing back having been cut of wasnt able to understand the person have tried to resolve this problem before got no where told different things each time im at acomplete loss over it plus the problem wasnt done right the first time completely disatis fied telephone operator was very helpful and polite . never give 10 she was very good very helpful advisors i 've been a xxx customer for yrs now and have never had any problems wiv them your team were great good service with well spoken advisors :-) your admin is awful suddenly .costing me until sorted out .service centre cannot post it .call centre operative not to blame .call me for more .marc excellent informative service she went out of her way to be helpful and had a good sense of humour when i did n't understand her questions . very good sevice straight to the point - sorted i thought the staff were very friendly and helpful and understood my reasons 4 me not being able 2 say all my bill thanks again u did n't have the phone in stock that i wanted and have to wait my message wo n't send as it was large and converted to an mms.i have lots to say as why i am very unhappy with your service this time round and would like to talk to someone about how i have been very badly treated .i am currently telling everyone about how bad xxx are ! xxx has always resolved any query i have ever had in a polite and no fuss manor . polite helpful the first person i spoke to did not understand my business needs and could not help .the second was better but i wasted a lot of time speaking with the first person .it was a stressful and frustrating experience . excellent service with prompt delivery of replacement phone . i was given conflicting answers as to my rights to cancel a new contract within the seven day period the 2nd & 3rd ratings are because the lady i spoke to was very helpful & kind !but the 1st question is still a 5 as i do n't feel i would excellent service all round my query was dealt with quickly and positively .v pleased . good results it 's was ok .offers were not good .thx because the service was good good customer service department your the best and the guy was amazing i 'm not happy with xxxs service it keeps going down and i 'm without any service 4 a week at a time and i was going 2 leave xxx but thought i would give it 1 more go and since i was due an upgrade but after going on line the phone i could upgrade 4 free is rubbish and i was told i ca n't upgrade with s decent phone until april .i have been ringing around 2day and i can get the phone i want 4 s good price and wo n't have the agro of my service going down all the time just a very satisfactory and problem free call = ) you have n't been able to match tesco and u really should quote vat inclusive good service because i cannot get the problem sorted promised to ring me back within an hour , 3 hours later - still waiting for that call because i was very satisfied with all the answer that i was giveing . i rang with questions about my son losin credit on his mobile , could n't understand it , it was explained in terms i understood & resolved , thank you very much for your help i was very satisfied with the service on this occasion happy with service the advisor dealt with my query quickly and was very helpful . no quick service , always can do attitude with xxx when speaking to a uk operator ! !not so good service from operator abroad as they are to slow . not really happy ,im xxx customer ,i got 3 bills on xxx ,and , when i ask for some discount ,them said to me sorry is not posible . satisfied with service and friendly helpful customer service x the person was good because my problem was not solved only escalated to your it dep very good response to questions i had , very helpful , polite am very satisfied also confident next time i call queries will be resolved , bravo , brava keep it up : ) can i just say that the advisor gentleman i spoke to today was extremely helpful .thank him for his help please . no explanation giving for contrasting upgrade dates . i always find you very helpful but dont like the automated system xxx makes my heart melt !lol failed to resolve problem and stuck rigidly to an artificial date for upgrade availability . amr who i spoke to was very rude would n't help me told me was my owwn fault my bill was so high .i 'm a heavily pregnant women who was reduced to tears after your advisor raised his voice to me and told me to hang up and re dial to speak to someone else .i also ca n't believe xxx would let me run up a 260 pound phone bill with not even a txt to warn me , how i 'm suppose to be able to afford 260 pounds is beyond me considering my circumstances , but suppose that 's not xxxphones problem .once i 've raised the money i will be buying myself out of the contract . when i spoke to the person at 4.02pm he was not listening to what i was saying , which was very infuriating !the person at 4.23pm at least listened and understood - so more helpful . because the advisor was able to give us solutions . the adviser was very helpfull and advised me that all my request 's would be actioned .onlytime will tell . reasons are that my phone has not been working for around 3 months now and no-one can fix the problem , just being told the same things every time , which dont work , not happy with service at all . both advisors i spoke to knew exactly what i wanted and dealt with my request immediately .a1 service happy with the level of service i received . because sean was very helpful and answerd all my question well problem is not resolved , and instead of resolving problem or escalating for a solution i was left with more difficulties ; so made matters worse to the point i had to say i would be forced to leave xxx . i am very happy and satisfied with xxx services and the staff , afua and atiq from westfield london shop are the most courteous and most helpful . never got issue resolved today one net problems being addressed . no polite , helpful and informative .also had empathy with situation and made helopful recommendation great service basically i always feel that advisers do not speak english clearly enough .their always seem a bit muddled . my phone hs been fultu for sometime i went to locl vodphone shop they told me to upgrde bb from my home computer they were wre the do n't work .i could not complete upgrde s cnt use the .so went bck to shop they were going to send myphone wy fo two weeks nd suddenly noticed there ws .new pick up service i hd to phone nd rrnge i phoned on the wednesdy i ws wy on the thursdy so they rrnged courier for tody .i hd to sty in ll dy for delivery nd phoned vodphone t four pm to see where courier ws i m pprently remote so hve to wit til mon for delivery dpd blme vodphone nd vodphone blme dpd i menwhile m still without .fully effective phone :( the adviser sounds like she was n't happy to help .helped with outstanding bill but did n't sound happy . because he was polite and and helpfull first of all xxx phone has always had good price plans even on pay as u go the advisor i spoke to was polite and very helpfull extremley helpful and explained everything issue not resolved , had to hold too long and gave up cause the adviser was pleasant and all your advisors usually were . the rep was brilliant and helpful but hs hands were tied i thougt i would get a better deal considring i have been a customer 4 around 3yrs i did tel the guy that i have b3n offerd a beta deal with orange but he said he couldnt match it no answer yet to my query despite v long telephone conversation .due to continue next week . good service the lady i spoke to was friendly helpful patient and she solved my problem .what more could i ask for ?excellent service ! ! ! very precise and helpful the 1 one was very rude but the 2 was very plesant and helpfull quickly resolved problem very knowledgable polite & helpful good customer service i was really impressed with their attitude and telephone manner lady was very helpful in fixing the errors previous staff had made found the person very very helpful ! the man i spoke to was very helpful and polite . if the guy was new and under training then i understand his short comings .either that or he was having a friday afternoon day ! : ) very good service . i never give a ten the operator was really clear and knew exactly what i needed .and gave me a discount as i am a very good business customer ! i would n't use any one else people hang up on you after 15 and have not solved the problem .i feel sorry for the poor sods who are no business customers .the only thing good with you is advertising fast , efficient and informative .thank you yes i stii not got my problem solved no email on my mobile services are good but a bit to expensive ; ) customer service was fantastic. . unfortunately the problem could not be solved . i have a sure signal box that does not work and an engineer that cannot assist me to find out why my communication stops at a xxx server.as a consequence i miss most calls / texts whilst in my premises and am very frustrated and disappointed . happy felt valued as a customer disappointed with buyback service the person who helped me was professional and knowledgeable to my query .and dealt with it understanding the issues of overcharged and applied a credit for the problem to my account the man i spoke to was extremely helpful and polite and had a phone voice i could understand yes , i have had nothing but trouble with my phone following an upgrade , due to dropped calls , not getting through at all , my incoming calls going straight to ans phone and not receiving texts .only one operator , named becky actually called me back when i was explaining yet again about the dropping calls when it happened again .the result of this is that i had to go thru the entire procedure several times and then lose the calls again .this problem is still happening and has not been resolved , despite updating my phone and following what advice i 've been given .i 'm a very dissatisfied customer att xxxphone are overpriced and unhelpful incomparison to other phone companies .you offer no help when it comes to price plans and helping your customers get the right serivce to suit them . query dealt with in professional manner , very helpful and patient . really helpful and polite advisor , told me everything i needed to know and in a quick and efficient manor because u cannot change my iphone and it is crashing on me impressive service , thorough and fast acting .very pleasing . excellent customer service as always all a good prompt service with helpful articulate helpers . i am a very unhappy xxx customer .it takes numerous calls to resolve simple issues .i am likely to move to another service provider asap . customer service that 's why i have been with you for 15 years ! query dealt with quickly and efficiently because once again we wasted a journey as a phone contract was mis sold and the wrong info was given !i had hoped after my five month fiasco with xxx that things would be better !that does not seem the case ....... hopefully u wil very attentive and courteous staff i have been your customer for numerous years i am completely dissatisfied with the up grade which took place on 17th december ware i have not received my upgrade phone yet .i have been cut off from my internet as your service thinks that upgrade has taken place .when out of my frustration i ask for a manager i was denied as the answer was that they would not be able to help me .when i said would she understand my frustration then .the answer given to me was that she is a pay as you go customer herself so she would n't know my frustration .now i ask you how would you feel when you are given this kind of service ?i have 3 phones with you on contract and 3 as pay as you go .i wonder what kind of reaponce i would get this time from your selfs .should i take this complaint to your customer service or should i just move on ? very helpful and pleasant lady ......and i could understand her ! i was satisfied with the solution to my query . because the advice i get from the people is always helpful and friendly and they come across genuinely interested in helping you i have signal problems which is driving me mad ca n't get signal and it 's costing me money as i need to phone people bck when my signal cuts out and they could n't give me a solution very helpful and quick in helping with my problem i have been a customer of xxx for about 10 years .thatshould speak volumes .thanx well the service was .acejust the issue wasnt resolved your one net service cost me thousands of pounds . because the lady i spoke to , helped answer all my questions without a problem the lady i spoke to was very helpful and i achieved what i needed to during the call .my only criticism is that god awful automated service xxxphone has , it 's dreadful and you never actually get to where you need to go .... the customer service advisor was extremely helpful and did everything in her knowledge to answer my query . i started with a complaint and it has been resolved quickly and with full satisfaction thanks again to todays excellent staff keith your adviser was very good and helpful and resolved my query thank you xxx no manager has rung me to sort my complaints as promised good customer service friendly knowledgeable competitive with price plans i do n't know if i 'm going to get what i requested yet , but so we 'll have to wait and see . customer service is fantastic .but i have had problems with the network .i ca n't always make calls or use the internet because it constantly says ` no service ` very polite and helpful lady !reassuring service was terrible spent 4hours on the phone and still have n't had my problem resolved and have been told to go 2 a xxx store after 10days of calling xxx todays service was very good , he seemed a bit distracted but the problem was resolved however , it could have been easily resolved at an earlier date , like one of the other 4 times i called with the same problem great customer service ,very efficient and helpful . time waste and pass around and no resolution to my query . very rude person no one seems to know how to stop me from being charged when i ring 01624 numbers could you help please ? struggle to understand foriegn accents over phone .twicebeen told order is being delivered and not turned up . the person who talk to me was very g00d and helpful the lady was vry helpful and ive already recommended xxxphne 2 friends in the past . no honest advisers explaining reason for delay , no fob-off story .excellent courier with text messages .perfect loop to end simply a quick no fuss , friendly and efficient service .thank you . jst very good service by the operator i ale very helpful and solved problem the call was handled well good service my problem has not been resolved since i have been asked to re-register for online billing in 24 hours in the hope this resolves my online billing issues .until my issues are resolved i cannot give higher ratings . i had a question , it was actioned promptly and courteously . just a good service nowhere near resolved polite and helpfull i received an excellent service .thank you 1 . been with your company for over 12 years all good .2 .my query was not resolved .3 .the advisor was very good . i was on a bad day .payed my bill going 4 a beer happy days ta only person tht has helped resolve my issue so far !remained very calm and helpful even tho i was very frustrated my enquiry was delt with well the advisor was helpfull but could n't resolve my query over the phone .was told to go on xxx web page to download software for my phone .nobodys fault i was very unhappy with xxxphone , the deal i got was just average .i took so many phones calls to get to this point .i spent so much time to get it . well the staff have allways been understanding of my situation i.find .xxx .and .there .staff .a.pleasure .to.deal .with . the lady i spoke to answered all of my bill queries & went through everything i did n't understand .we talked about a payment scheme to help me clear my balance & this put my mind at ease .always a good service from xxx he was very helpful and efficient it was all around good service answered all questions - and answers were helpful and ( importantly ) have been proved correct ! my broadband connection does not work and has been this way for three days due to a transmitter being down yet no one can tell me when it will be rectified and that i am paying for something which does not work i am extremely unsatisfied that this has not been dealt with . helpful .dillingent for q1 i would n't recommend xxx because it has n't got good signal in all the places in the uk i 've worked and other networks are offering forces discount , for q2 i was happy that my query was resolved straight away and for q3 the adviser was very helpful and polite beth was an excellent advisor and sorted my issue without hesitation and good service and coverage overall . i did n't like her accent , she left me holding on too long and had to call me back and was generally not on top of her game it was a very satisfactory result took 5min to get to speak to a team menber and was hung up twice and i had full signal ,didnt get my bill sorted many many attempts to use your online account services but no one has been able to resolve the log in problems and the website goes round in circles becouse u was so polite the person i spoke to sorted my problem out quickly he was polite and helpful . that 's how i felt about the service provided my initial problem was not solved , however the person i spoke to today was helpful . polite and yet practical the customer service adviser was incredibly polite and gave me a generally great service-much appreciated ! the reason for my rating was jade the girl i spoke to was so helpful listened to everything i had to say ,was very polite sorted everything that i asked her to and more very impressed with what she did made things easy to understand which make the customers life so much easier just would like to thank you for sorting things out . was n't really anything to sort out in the end the seven cos the two tens today pulled up your avg .well batted xxx . i got the outcome i was hoping for a free repair 2 a relatiuely new handset quick and easy efficient service i already have , have you not read my messages . iv been a customer for 5 or 6 years now and xxx have never let me down .always rectify problems straight away and do things professionally . your website is n't working .my find and go sat nav doesent work and i spent about 45 minutes talking to your people who could n't resolve the problem .wastes my time . cos very happy alan went that extra mile to sort out an ongoing problem , that no one else bothered to try and help me with .i cannot praise him enough .all the 10 's i gave were for him . some improvement via customer care over the phone has been noticed ! quick and easy nothing to complain about , quick response and sorted out my request immediately .thanks not happy at the moment with xxxphone .i 've been with your company for many years .i have 3 contracts with you .tried to set up a new contract earlier today with no joy !because there was a problem with my last payment .really contemplating taking my business elsewhere . excellent service 6 because of the fact you have always been very helpfull when i have contacted you polite , efficient and affective . good service i have tried for 6 weeks to speak to a customer service manager been promised endless call backs that never happened tonight i finally got to speak to one who was smug dismissive and passed the buck despite the fact that i have been blatantly lied to by two different xxx employees on two seperate issues hot at all interested in customer service despite the previous calls being recorded which would prove my point i do n't see the point in your serveys unless you act on the responses i will be writing to the ombudsman to see the satisfaction you have failed to provide i have been a customer for about 15 years and have currently got 3 contracts now i phone up 2 say that the phone i receved is not working properly it took 38min to get this sorted and when i said could i have i different make of phone as 2 of these phones have let me down im disappointed poor salesperson .unhelpful .very dissatisfied . yes the advisor was very helpful still aving problems the man was very polite help full as much as he could do but did not solve my problem with getting to be able to log on to xxx on the internet .so i have to wait for a phone call when you have solved the problem that 's the reason for the 2 i simply wished to book an appointment with a service engineer at the cheltenham store : there was no number to call on the website for the store , the agent gave me the store number but the store was too busy to take calls and say they will ring back in due course .this whole process is long winded and i am still no closer to getting a repair organised . have been a loyal xxx customer for 15 years my concerns are still not resolved . the lady was very effecient , polite and answered my query quickly i no the matter is sorted cos i paid my bill the lady i spoke to was lovely !recommend xxx no i wouldnt . the operator was very helpful and polite .and seemingly fixed a problem that had been occuring since monday , i had previously rang about 5 times to no avail . the adviser was very polite and very helpful but my query has not yet definately been resolved .all my family and myself have used xxx for a number of years and apart from this one problem are and have been very happy with the service . 0 i find most of the men in the business dept most unhelpful , would n't help with my bill query , just told me he could transfer me to collections .i called back unsatified and got a very helpful girl calledrhiannon who helped me . your mobile signal is deteriorating to the point i want to leave you .i am fed up with dropping and missed calls .your adviser did his best and was helpful , but he ca n't help your technical infrastructure .let me go . very disappointed with the service all round good and effective service the adviser was polite and helpful and i was only paying my bill . the lady was patient clear and helpful because i didn't have to wait to long for an operator an my problem was sorted quickly the advisor was a human being who wanted to help instead of a programmed robot ! q1 because they are helpful in the past i have not found xxx very helpful even though i have been a loyal customer for many years , on this occasion my issue was resolved promptly . the person was very calm and helpful . good efficient service no, enough now ! very happy with ease & attitude of customer advisor & outcome of call the lass daniel .prob spelt wrong sorry .was brill from start to finish great job x efficient , quick satisfying service . shocking service and still unresolved .information i was given contradicts other information from the xxx store . i needed help and advice and i was sorted fast and very well i got what i wanted coz they hardly helped and my internet aint working be cause xxx is the best provider prompt service thats why i chose xxxphone never had a problem with xxx always very helpful because the advisor i talkd 2 was very polite n very helpful and i cud understand him a pleasant and charming advisor. . it was really helfull and no hassles i 'm really thankful excellent service , very happy your representative was very patient with me ! your service is socking . the agent i spoke to was very helpful in ensuring me my line would n't get disconnected today he was very quick and very helpful ! i have been with xxx for a number of years and have had no problems at all staff all helpfull and friendly carnt speak for everyone but think your service has been great the man i was speaking to was very polite and informative .genuinely seemed interested in helping me . all round satisfied i am just not happy with xxx i get a big bill every month never pay what i signed a contract for wish i had stayed with 02 and i will not sign a new contract with xxx very helpful and sorted all my queries got through quickly chap i spoke to gave me correct info with no hassle . everything sorted and very helpful pleasant person great service , as always you really look after me and the gentleman was really friendly and helpful even though i have n't been the best payer .i always tell my friends what a great service i receive so thank you very much ! what could not under stand her better than giving some bad nps ... i was n't told the problem was rectified . why are you fishing for compliments xxx ? i was just speaking to the right person today . both poeple i spoke 2 were very helpful and sorted my query ty adviser was helpful , polite and efficient well looked after and extremely friendly i called because my voice mail is n't working .after 3 separate calls my voice mail is still not working .as a new customer this is not to assuring . yess eazy .excelant service . ratings relate to technical support adviser alone who was incompetent and rude helpful and gave me all the options . personal experience politeness and knowledge the woman i spoke to on the phone was impossible and made me want t leave xxx if it was n't 4 the next woman i spoke 2 a would hav left then !but just going to see this contract out then am leaveing xxx excellent service and very friendly xxx fone dont value custamers that pay thare bills on time .ihave allways have minets left out of 600 min .s. . the one time i go over thay charge me .i am serisrely thinking about ending my contract on all line .swean the contract expires .. ?lillian smith i have never had any problems with xxx so i would happily recommend them to someone .my query was dealt with , and the lady on the other end of the phone was extremely helpful . exceptional service from the adviser ! no i rang first was being dealt with .after determaning my phone was faulty i was put on hold while the call adviser was finding the date i would be recieving my replacement phone but for some reason i was cut off .so i rang back asked to be put back through he would n't then said i was told wrong and would have to go in shop to use a replacement phone even though i have just received this one .i asked if he would check my account of yhe problems i have had with this phone , even told him i was disabled wheel chair bound , paralized waist down .so now i wil have to wait till thursday till i can get in to town .being disabled my phone is the only way of staying in contact with nurses . ,familyand hospital . my query was dealt with quickly and the gentleman was helpful no i upgraded online to iphone 4s on tuesday .i was promised i could collect it from my local store by thursday but i am still waiting on an email to tell me it has been deliverers .as the contract is up i will cancel the contract tomorrow and move to another network long time on hold , have to go to shop to resolve issue very helpful apart from being very clear and quick to act she has a **** voice lol .sry . 10 the advisor was polite and helped me with my query my issues was resolved in minutes . helpful very good customer service .she was very polite and solved my query the problem is yet to be rectified with connection to emails on my phone , called before today to enable and this was n't carried out . to xspensive i asked to be put onto someone eals as i couldint understand them i was told no not good signal on my hand set credit check should not take 10 hours woman was very unhelful and problemstill not resolved quick and efficient i just like the way i am alway s deal with responce to last question .theyoung girl was polite well mannered and very helpfull .shehappily did not have an attitude problem wich i find afflicts most young people today which makes it impossible to communicate .b.f.n . very helpful but thought i would be compensated better 4 4 days loss of coverage really helpful quick and friendly with no hassle the advisor was completely able to assist me and `went the extra mile to help ` . courteous ,took time to explain procedure ,cheerful very helpful and resolved my query straight away no very satisfied i did not get what l wanted and again the charges for my services are exobitant my query was dealt with professionally and quickly .the only think i would like xxx to offer is a 2000 minute tariff yes the person i spoke to was very pleasant compared to the last company i was with yr staff are brilliant the person answering my call was polite , helpfull ( as much a he could ) and very friendly , unfortunately he could not help me any further ! i am totally disgruntled with xxx and the experience i have had with them has been a total disgrace , i have twice had issues over my direct debits and will not be setting any further ones up with xxx .howeveri rated the person i dealt with who was called paul at 10/10 as he showed empathy and understanding with my situation and i personally feel he could be far better employed working for a better company than xxx .i will not recommend xxx to my friends as i totally fed up with the company and it 's ethics of trapping customers and then treating them on a abhorrent way . i feel so strongly about the treatment i have received that i will be sending a email to you chief executive over this coming weekend , i think mr guy laurence will be very interested to hear about my experiences with this company . was dealt with competently and compassionately . i had to call as my email had not been answered after 4 working days .the lady i spoke to dealt with my broadband cancelation without a problem and was polite and sent me a confirmation as soon as i asked for one and thats 4 questions not 3 ! the guy i spoke to was very polite and very helpful and told me everything i asked simply and clearly i 'm genuinely shocked that he was n't indian either lol ... problem resolved first call , efficient , friendly and helpful happy with service received helpful , thoughtful , well spoken and well informed extremely inefficient service with poorly trained staff that have limited or no authority to resolve customer service issues so much hastle on one contract i 'm very fed up with the company in general the adviser was very helpful with my query good service from the person who answered excellent answers . good service , answered my query & more .thanks xxx delt with my query promptly and were very helpful i am satisfied with the outcome of my situation customer advisor was very helpful the man was helply and understood wat he said happy helpful staff i was extremely pleased with the outcome of my phone call .i got the help i needed and some . never been spoken to the way i was from one of your advisors i am appalled at the way i was treated i had a problem and u helped me .thank you because i did exactly what the lady told me to do and it worked perfectly she was a very good help the person i spoke to was polite and efficient always had excellant reception for my phone , and service when gone to xxxphone stores also today when talking to sales staff and isla on customer services well done very happy with the service , friendliness and outcome of my call .could not fault it . i always receive exceptional service fromxxx it 's why i have had company and personal contracts with you for the last 15 years because he was very could good service helpful advice but could not sort out my problem answers to 1 & 2 wre because i am totally disatisfied with xxx after being a long serving customer ( 13yrs ) , but as soon as my contract finishes in 2013 i will be looking elsewre as will be my husband , question 3 , the lad was extremely helpful & provided information . she was very helpful ! opt out thanks i rang because i had a malfunction with my new phone , delivered yesterday afternoon. i spoke to 7 assistants , and was cut off twice .the assistant could easily have rung me back , but i had to ring again and again , having to explain the problem to each new person .one even asked me if he could speak to my son-in-law ! ! !i am the customer , and it is upto your associate to explain/speak to me , not try to make me feel stupid .though it transpired that i had inserted the wrong card , the phone had been delivered with no instructions , and no sim card , despite the fact that i was told there would be one .if i had rated my experience on previous occasions , i would have rated your service very high .on last evenings service , i wanted to scream by the time i eventually concluded my call .the first assistant explained that a new phone should be sent out , and transferred me to another dept .it took another 6 people ,that i had to speak to before there was a conclusion to the problem .mrs nila spiller the matter i called for was resolved quickly and efficiently by a polite helpful xxx employee my advisor was especially cheery and did n't make me feel foolish even though i 'd calculated my itemised bill incorrectly ! check your report and you 'll see why you 're welcome !the girl was really helpful and friendly , resolved my query quick and until now when i need to call for any reason my problem is resolved .thxs good service .goodbye . my new phone did not get delivered and no card was left to say it had been taken back also i have been left with no credit so i can not use my phone i wish i had not tried to change my tariff im now thinking of going to another network if this problem is not sorted quickly everything went to plan ; i only give 10s out in the case of getting beyond what i requested . the advisor was especially diligent and effective .we had problems with 5 different phones ( all under one account ) and each of the phones had a different price plan problem that required different and unique solutions .i must admit that the advisor 's soft spoken nature worried me at first ( making me think she would not get the job done ) but to my pleasant surprise she was focused and efficient .in short good advisors who listen carefully are the real asset if any company . great service all round pleased with the speed of getting support and speed of advice received .answer not exactly i was after .very disappointed by the 41 minutes wasted trying to send xxx email .that was my preferred method of contacting you . no in the twelve years i 've been with xxxphone this has been the worst week ever .a mistake by xxxphone has caused all sorts of personal problems with me and my son .this was due to xxxphone telling me three times that thirty pounds worth of texts were sent by my son when in actual fact they were n't .had it not been for me being persistant in phoning xxxphone and only getting help after three attempts from an advisor who sorted the problem out , i would have been charged for the texts and greater problems would have occurred between my son and i as he was being unfairly accused of texting adult lines which was untrue .i would appreciate someone from customer relations contacting me as soon as possible on this number . not happy with bill my query was delt with quickly & professionally the lady was polite and she new what to do and did not keep me waiting very good service and was very efficient sorted the problem the call was answered very quickly .the agent was polite friendly and heldful and was quick 2 respond 2 my query . if you call it would make life quicker it because when i phoned with my problem matt was kind and was able to check and adviced me what the broblem was with my phon and camly adviced me on the next move .thanx . i 'm in happy with xxx but although he could n't resolve my queery totally he was polite and tried over a period of 5 plus years-i have had nothing but hassle with evry contract and in particular wen it comes 2 upgrades with xxx !i was due 2 receive a new phone 2day !although it wasnt convenient i made myself available and confined in my home for 10 hours 2day !this was pointles as i did not receive my phone !the courier made a note that they could not locate the adres !they clearly made no attempt to do so as i did not receive a txt at any stage to indicate a timeframe for this delivery !although the man at customer service was sympathetic at my anger he could only offer for the phone 2 b sent out again on monday-not guaranteed that the courier wil deliver it !so being let down yet again and left without my phone for the weekend has left me considerably annoyd ! laura was just great she did more than most 2 help think that it is unfair to add on email bundle when it should be included in thew the girl was very helpful and polite , even though the answer was not quite what we were expecting . lady was very helpful and friendly determied to solve problem the advisor that i spoke to did n't know the answers to my questions cos he put me on hold twice & then told me later that he was talking to his manager .he admitted that he did n't know anything about btopenzone so i do n't have any confidence in the answers he gave to me , so i 'll have to ring up customer services again , but i do n't mind doing that cos overall im very happy with xxx 10 question answered clearly .friendly staff .i think i was asked 4 security questions - seemed a bit over top when just an enquiry so this reduced my ratings . not at this time thanks the service is always good when i call every person i speak to is polite helpful and professional and very well trained and unknowledgeable .the person i spoke to today was very very knowledgeable friendly she made me feel very very comfortable she was polite and humorous and a real person. i did initially call to pay my bill but your automated service was not working properly quick efficient an very good people skills . your agents response efficiency an attitude were flawless what a perfect help .a credit to xxx .i am very very pleased with this service today . 3 my request was fulfilled as i wanted no the last call i didnt get through .the call before was actually very helpful .the call before that was fraudulent and an attempt by your staff to obtain property by deception .in the last 4 months my opinion of xxx has gone from a 10 to a 2 888 the service was very good the man who handled the call was very helpful spoke english and was clear explained what i had to do . i am a xxx customer for 10yrs , since i started wit xxx free mins xxx 2 xxx s unlimited , so i was using that i they charge me extra money that make my bill high , pls if u cn drop that charges for me cos cn afford 2 pay dat amount tanks , the service i got was excelent very pleased thank u helpful , friendly & my problem was solved the consultant was totally professional . got what i wanted to know , very pleased with a profesional call really poor experience . i was satisfied from xxx quick solving my proplem thanks to all very helpful , easy to talk to , very good service nothing specific good communication , problem solved and charges reimbursed accuracy of the bills , customer services , your better offers and deals to the existing customers .thanks ! really helpful understood my situation and we had a laugh to .not like talking to a robot . well the advisor was doing his job but he was n't very helpful the customer advisor barry was very helpful , but i have rang up serveral times about the situation and its took awhile to get sorted out , i took out a contract 26 pound per months for 24 months and i was getting charged 36 pounds and no one could see the problem when i rang up several times previous .i will not take out a contract ever again with xxx and i will be advising friends and family not to take out any mobile too . very helpful . because you mess up my bill and my contract and i have a broken phone and your asking for an unreasonable price for the iphone when i can go to 3 mobile and get an iphone for 35 a month and 50 for the phone fiirst reason its the upgrad on my contract and two my familly leave abroad and i need to keep in touch with them . i expected an offer of another phone as my contract runs out in feb not very helpful so i shall go elsewhere happy owing mainly to the excellent & professionalism of the individual that dealth with my enquiry .although the price quoted for 32 gig iphone 4s was a bit stiff she nevertheless was polite & cheerful , which made the difference .also , at the time i called most service providers would have closed for the day .not only was my enquiry dealth with satisfactorily but the other wad placed & a message sent to me regarding delivery almost immediately .the last delivery was made by taxi just not to disappoint me on new years eve .this is what i call excellent & personalised service .well done .prof. oj ebohon . because i 'm not receiving e 'mails and all my accounts are set up and your agent told me to set up accounts instead of sending me service books disappoint eyed thank you advisor on the phone was very helpful in dealing with my issue .however my overall opinion on xxx after 1 month at present is not positive , being over charged on my first bill is not a promising start to my 24 month contract ! cause i very satisfied the problem is not resolved was on phone for 1.5 hours then xxx cut me off saying there was an emergency after i was on hold for more than 20 mins a professional , quality service ! your staff are always very pleasant and helpfull satisfaction agent called me `matey ` excellent customer services no problemssince joined as a new customer keep up the good work and you may get more customers the lady on the other end of the phone was very helpful and polite , i got what i needed quickly and efficiently this morning an advisor named grant sheehan was very helpful with my enquiry and fulfilled my request .my questions were asked and also advice was given on benefits for myself .good service and i would recommend xxx to others . perfect service great service and a solution to my problem : ) my query was not dealt with very well .in the end i worked the problem out myself , saving me both the cost to get to a store and time just pleased with the service i received i spoke to james who was very helpful & knowledgeable but , ultimately disappointed that xxx are not able to match the deals on apple handsets that are available elsewhere i was happy the well my call was delt with ive been with xxx for a few years now. i always find the advisor very helpful and xxx have helped me in many ways . the call took ages to get to a human .the initial young lady was fine but had nothing to offer to solve my problem .she put me on hold to presumably to get advice , and then put me back in the phone system .after hearing three circuits of your taped musak and a recorded message telling me how busy you are ( as if i am not ) i then gave up as i had a birthday coming up in february ! ( ( ) ) adviser was helpful ,dealt with query and polite . long wait because of computer system problem i rang once and got cut off when being transferred to technical team .when i rang back i was again transferred to technical team but this time i gave up after being on hold for 23 minutes .my query is the same one that i thought i had resolved already last week as well so all in all i am pretty unsatisfied . did what i asked quickly ... the operator seemed to lack knowledge regarding some of my questions and had to refer to a supervisor twice how i feel well the first person i spoke to was very helpful and could n't of been more helpfull not sure if the iphone tech line is yours but seamed very abrupt and short although is fixed now so it worked ! you 're a tin pot company that does n't give a toss about customer satisfaction at all ! good service so far adviser got no care abt custm because my situation with my bill got dealt with right away and very professional and quick too thank you time waiting on the phone for each item that was requested and it would be better if you can talk through what you are doing rather than putting me on hold to listen to music the person on the phone was very polite and i was very happy with everything she did for me customer service very happy with help because the person i was talking to was very helpful and good at her job ! mohammed helped me to fix the problem he was the first advisro i have spoken to who genuialy showed any sympathy and courtesy and he actually listened to what help i was asking for . always a xxx customer very happy with advisor ,but still got problem hence score of 3 wasted call have a problem with my phone after spending 5 minutes explaining told department i needed closed at 6 ! the woman who helped me was very good . very satisfied with the adviser who resolved the issue with my account quickly and competently 10 advisors always very helpful which is why i have stayed with xxxphone for so long thank you it was a good service i do n't know what has happened to xxx customer service over the past 6 months but it had dropped off a cliff .i pay you thousands of pounds a year and your advisers either fail to deliver or show no empathy with the concept of 'customer '.3 has a far better 3g network and i maybe their customer soon because i rang about not being able to send and receive picture messages and they could n't do anything cause i was n't with the account holder but yesterday when i rang that did n't matter ? happy with support prompt answer efficient person your agent was helpful but had to refer to a supervisor for detail very satisfied with service received efficient service . q1 would recommend for good coverage but not enough offers given.q2 i had researched what i wanted and was dealt with promptly and efficientlyq3 excellent tone and friendly manner from adviser . good clear english , not an over sea 's call centre . very cooperative they were very polite and help full i 've now been without internet on my laptop since 3rd january 2012 and every day i get told they r working on it !i need my internet for studies and i do n't understand how it can take so long to fix the problem .i am very unsatisfied and want fully reimbursed for my time without internet usage ! adviser was amazing very helpful and dealt with everything very effectively he was incredibly efficient , capable and friendly .i did n't expect to have my query dealt so quickly .first class service .thanks , james because i 'm getting what i want from xxx thank you . there was a massively long wait to get through to who i needed to but the staff were friendly and fixed my problem quickly once i was through . the customer service i have received the last few months is nothing short of a joke although you have some very dedicated staff who are willing to go beyond there call of duty the majority spoil it and give xxx a bad name .will definately be taking my business elsewhere . nice man .helpful and quick witted ! the girl that took the call was very polite had great telephone manners and sorted all my problems xxxphone has been terrible in the way they have been dealing with this issue - michelle who took my call was very friendly , but so were all the other tele assistants - i do hope michelle will help me get this problem sorted out good company .queries dealt with well and promptly the operator handheld my query in an efficient way . the adviser immediately understood the query i had with my bill & explained it clearly . no i got through to the correct department within a few mins , it was an english call centre and my advisor gave me excellent customer service resolving my query and giving me the best deal possible .my advisor gave me great customer service she was friendly and very helpful .thanks i am disgusted with service i rang twice and the 2nd time i was told i would not wait i was kept on hold for 15 mins to help with a problem then when finally it rang through and i was transfered back to waiting to speak to a operator this was done without speaking to me i hope someone has the decency to call me i have just took out a new 24 month contract and why have i done that i didnt get a clear answer for the question i answered , overall 20 wasted minutes of my time good helpful service that i received today the lady was very helpful and polite the advisor was very helpfull , and the service was vey good for once the respondent was clear concise and keen to put into writing confirmation of her findings .we live in an age where our questions are all too often dealt with in foreign call centres and we have all experienced the frustrations that brings about . my issues was resolve quickly and fairly and david listen very satisfied everything was answered and lady on the phone was brilliant never got asked if there was anything else i required and also never asked reason behind my enquiry the young lady was very helpful and sorted my account out for me advisor transferred me three times without reason .advisors had little grasp of problems and almost no knowledge of now to help other than what was on screen on front of them .constantly spoke over me when i was trying to explain even though what they were saying made absolutely no sense .a clear internet failure problem was dismissed down to re registering to the wireless network and then finally the sim card .no actual advice was given and i will be taking legal steps to cancel this contract if a suitable solution cannot be reached as there are constant problems regarding these handsets on the xxx network and its routinely dismissed by customer service advisors was put through to another department on second equiry regarding my dongle and never got through xxx ok , assistant ok , not fully resolved the problem . the agent was very helpful gave me information i wanted first class help well handled thats just what they are no i 'm busy good service excellent response from the rep and well handled query the second person i spoke 2 tonight was very helpful and should be praised my signal is poor has been for 2 weeks i am paying for a service that i ai n't getting not satisfied actually considering migrating to another network the lady was very polite and knew exactly how to deal with my query please give her a bonus my ratings are soley based on the service i received from the advisor .she was very helpful and pleasant great friendly service 1 ) i have not had a good service ; 2 ) my query was not resolved ; 3 ) the operator told me she could not help me but did not offer another solution , i was kept waiting mid call , she was not interested .you can be sure i will not renew this contract when it ends on 24th feb 2012 .helen rhodes . i do n't know i called xxx today but they could n't help and they put me on hold for a half an hour and i end the call excellent help and advisor attitude caitlin was fast , friendly and my phone works again . it was quickly resolved . because u have to tell your team ten times to u get what u asked for the customer service is bad and the quicker my contract ends the better will go with a proper company next time who dont lie and suck u in friendly advisor , answered all my questions well , although unhappy about the coverage of xxx in ny local area , 100 % happy with the service from your employee . the advisor was well informed and very professional , he sorted my enquiry very quickly and friendly i was given wrong information when i upgraded my phone and i 'm now paying for an add on which does n't cover of for what i was lead to believe it did .your advisor did n't really care or want to help either .also had a query on internet usage and got no real assistance with that either .my call was a waste of time and i now have to consider what to do about the wrong information i 've been given . all my questions got answered and problems remedied in a quick friendly fashion i felt that the service was very good , i got answers i wanted , but not a solution . pleased 0 good service **** service very satisfied and very helpful 6 because it takes so long to top up with card with alternated telephone service . i feel confident that what i asked for has been done but the advisor did literally what was asked of them , no further assistance was offered , no can i help with anything else ? have had nothing but stress , customer service hardly ever open n staff member was dismissive when he probably could have helped .can't wait to leave xxx your representative listened to what i wanted and did everything i asked .he went somewhere to renew my faith in xxx as a long standing customer . very helpful answered all my questions and made sure i was happy and understood all she had done just that i was n't very happy with the explanations to my questions if you want to know why get someone to ring me . i it through to the wrong department and the department i needed was actually closed and has been for longer than i thought no 24 hour service - i have same complaint for 4 months and still not resolved ,with no explanation or compensation from xxx . because no1 answeared well first of all u are fast spoke nice and clear u listed to me it is the first time i have been on xxx and it is amazing i will tell my friends and family to go on xxx she would n't tell me the how long the warranty was for the i phone 4s even though i could n't remember my pass code . all i asked for was when i was due an upgrade , i know the advisor could have looked at my account and found the info but clearly she couldnt be bothered .very un helpful and didnt go a mile let alone the extra mile poor effort **** of seemed like a robot on the other end of the line .readin from a script !helpful in someways , just did not understand what i was explaining .apart from that ?waitin on ma service gettin activated !paid ma bill . 2 mins up 2 24 hours xxxphone is the best network but still very exspensiv and you could lower the prize of phones . every call i make i will get disconnected at some point without fail !my problem was n't dealt with i was told i needed to call back the next day for technical support which i feel should be available at any time . i had a fault and no-one could assist me after 8pm even to tell me when the network outage would end verified intl roaming before leaving uk and still not set , called to request help wad told office closed and could n't help unless it was to bar a number .could have offered to email dept or get callback ? yes with pleasure x i have been with yourselves for many years and have always paid my bills on time x i needed help last night and i got a sarcastic mare whose only concern was that i wasnt to shoot the messager x i will not be renewing my contract i could n't talk to anyone . i always get in service from xxx which is why i have stayed with you for 17years question could not be answered .operator fine because the operator was very helpful customer service rep was helpful and curteous and dealt with my request quickly .i was also impressed with how quickly the replacement phone was dispatched , i received it the day after i spoke with xxx to report it lost no i gave these ratings low because in my opinion xxx isent as gudd as other phone companies as on xxx u dnt get gudd offers wen you top up like unlimited textz to any network fow 5 pounds a month lyk orange tmobile 02 etc i have always been happy with xxxphone 's services to other networks which is why i have been a customa for years . well was n't sure the guy believe i was ringing cause my mate had her bag nicked with her fone in and i rang to get the phone blocked . i found the agent 's general phone manner very lax .maybe it was just me . i have been with xxx for many years and i have always had good service and would like to stay with xxx for years to come . advisor was polite , helpful and understood why i was calling .she dealt with my query efficiently and quickly . terrible service couldnt solve the problem woth my phone good customer service if it is the call i think you are talking about i phoned to find out when i could renew/review my contract .customer care had this information for me immediately and were both helpful and courteous . no customer service after 8pm .too early to shut down . no always been with xxx and been happy everytime i ring with a problem the adviser always make sure that its resolved before they put the phone down and they always say is there anything else i can help you with this makes me feel like they actually want to help you your staff know how to look after there customers reassurance fast efficient service very good but have to go into town to get new sim card you used to post them very fast , prompt and courteous service . took 2 phone calls and 1and half hours to sort .still not happy wth biling !! at 4.30am it was nice to have someone who dealt with issue effectively & efficiently , thanks . get lost your taking the **** now ! 10 satsified with the help i received no i asked before christmas for something to be sorted on my account as transfered one number to my neice gave all information checked to see how much my bill was on internet banking last night and even though i gave all information to that adviser before christmas i was still charged as it had not been done now have to wait until monday as migration department not open at the weekend ask your advisors always have receive a prompt and efficience service the lady i spoke to was very helpful and i believe she will have done what i requested ,however my reasons for marking down is this was my 4th phone call to resolve a minor issue which has led to implications with my bank as they havn't been previously resolved .if they are n't resolved this time i will be taking further action and will be forced to consider other networks with a view to leaving xxx after 15 years or so of business which i really do n't want to do .i hope it does n't come to that and am very pleased with how the lady i spoke to today handled my phone call . incompetance is my reason for the answer to no 1 being given cancelled as a text with no explanation .the lady i spoke to today was polite but was in no position to alter anything today so i will visit your store myself and sort it out i changed my tariff to 51 pounds a month and still my bill 61.50 due to a 0844 number when i pay extra for 0845 and it 's not included better than orange !calls answered and actions straight away .out of hours business service is essential i rang to say i 'd been double charged this morning when i made the payment .this only showed on my bank account and not on your system so not resolved .on the good side amended my tariff with help from advisor . ring me quality of service and understanding call handler ! query dealt with quickly and efficiently . brd { dadenn i am very pleased with the service i had a simply query dealt with quickly and efficiently .the only thing i can not yet be sure about is if the lady 's advice is correct as i wo n't know until tomorrow if additional monies are taken from my account that should n't be ! 3. please call to discuss advisor was very quick to identigy the problem and very knowledgable ..solved my query fast and efficently .thankyou . the adviser was very helpfull and polite answered my questions and hopefully u can sort my problem because i was pleased .strange question good customer service when i rang but the problem was down to xxx not informing me properly at the time of purchase thus meaning i had to take time to sort out the issue . on this occasion very helpful and satisfied with the assistance given .but my answers were purely based on this instance , i would not reccommend xxx on an all round service provided to long term customers no the advisor was understanding of the issues , and resolved them .i hope !a good response to question eventually but was on hold for some time .updated plan was upgrade too do thank you ! im definitely satisfied ! no the guy told me my phones was n't coming and could n't tell me when it would be delivered and it did i arrive she was very helpful although the department i wanted was closed till monday .not happy with other service should have had a new replacement phone delivered mon they cancelled that now i 'm waiting on a new del date helpful woman on phone however unable to answer my query today due to technical reasons i need to find out tomorrow .therefore problem not resolved . really enjoyed how good xxxs service has been in the last week especially .always feel valued . first one was alright but not bubbly at all .there were some awkward silences , i ha to ask her of she was still there twice service fine .still waiting for action to occur may take 24hrs i 'm payin 250 pounds per month .i just asked for a small favour from xxx customer care assistant to send me a text for 2 for 1 at madame tussauds .she replied in a slight rude manner that this offer is for pay as you go customers only .i do n't understand u can give xxx freebie to pay as you go customer on 10 pound recharge but not to one who 's payin 250 .well done xxx needed to make some changes to a business mobile tariff but unable to do as business team not available at weekend and lady i spoke to had no access to our account .would be helpful if changes could be made outside of normal hours as will now have to sort on monday morning at which point i will be international roaming . he was not at all helpful and would not listen when i told him it was not just my phone with the problem .making that call today was a complete waste of time .we were cut off because the signal went to sos again which was what i was complaining about and no one rang me back . i asked for age content control to be removed as i could not open emails .now i ca n't open them all as your server is down and it ca n't confirm if i have removed the restriction or not ?very poor !will look elsewhere for provider ! billy was extremely helpful and superb , overall i do n't think your customer service is great .some times u get some real simple pricks who make everything hard work . good service my problem was sorted first time . i have always been pleased with my service from xxx and never had any problems over the years u always deliver a good service and have helped me out when i have got in a mess my last enquiry no problems - sorted my vodofone passport as requested . cos ur vear good very professional and polite a great service have explained all in an email sent to mr colao this morning . no service to customers . 9 because every time i have a issue it gets sorted out on the spot and efficiently weather i want to add a pack or remove , the staff are always friendly i had a web conx problem that was efficiently handled and solved by your staff member .in addition she was very polite and advised what she was doing during the call the service that i recieved was excellent and answered my query .veryhappy with the way it was dealt with . query was quickly solved( hopefully ) and member of staff was very pleasant i like xxx services good customer service advisor polite ,helpful and a sense of humour didnt sound like the usual robots reading from a script .xxxphone took too long to deal with fault , affected my work and that id been very ill without being able to contact anyone or visa versa makes u feel very vulnerable especially living on an island with relatives and friends on mainland concerned how u r . i 'm very happy with my xxx contract , my query was answered very clearly and explained very well i spoke to 4 opeators last night and today where all good 2 where very good i would have been happy to give 10 as my answer for the service that i received from the two customer service representatives(namely , corrine heaney in the buyback team and liz curling in customer services ) who assisted in dealing with the problem properly , accurately with patience and understanding in order to bring about the correct end result . total lack of service . excellent customer service , lady was great on the phone and did n't keep me on the phone lone have had a catalogue of problems and my issue remains unresolved . they was very helpfull & did n't try 2 sell me somethink i did n't want . i was given wrong info and cannot use new phone at all , and retail shop cannot help , and commercial helpline closed , leaving me with no working voice phone .disgraceful . after 2 wks of trying to cancel contract . 2 minutes on phone and it is finaly sorted .10 + extremely polite customer service , very helpful & no wait time & as always with xxx felt like a valued customer .thank you good customer service . did n't really sort my problem accept get a new email address which i do n't want to do very helpful thank you . very satisfied because i did n't need to wait long to speak to an advisor , my advisor was polite and gave me a good service the way xxxphone has dealt with this matter is very poor always looking to blame a very poor system ie spend checkers not working as there excuse for overcharging on a monthly basis .not dealing with this matter is going on for twelve months .not recording my instructions on screen its total chaos every time i call very concerned with xxxphone given the above circumstances .my concern today was why xxxphone fraud dept never contacted myself as advised on the 06 .01 .2012 to deal with this matter of myself being over charged by about 1,200 over the last twelve months .it now has been given to another dept to deal with in returning this money to my account either by credit or another form of settlement .the xxxphone operator was nick and was very professional .was advised someone will call me monday to settle matter .regards rev john lennon xxx is awesome cos they were pleasent and efficient . they was very helpful with dealing with my request and dealt with it very well friendly polite and resolved quickly heldful advice that worked good service but shame so much problems so early in contract .phones changed three times ! the person i spoke to was very friendly and had the knowledge to answer my question the person on the phone was very helpful and gave a very good service without trying tp very pleased very help , shame about the swede resolved query 1 . would n't recommend because a cap cannot be put in place to stop going over contract limit .would recommend ` 3 ` network because they offer far more minutes etc for less money .2. call advisor was polite and nicely spoken and answered my questions well question 1 - ive never had ant problems with xxx !question 2 - i wanted to upgrade my price plan for extra minutes , it was sorted quickly and was changed instantly !question 3 - the advisor i had wasnt as chatty and as explanatory than other advisors i have spoken to . no thank you . the lady i spoke to was extremely helpful 0 no i think the whole xxx company needs a top down rethink and a more customer experience focused approach i like how easy it is 2 speak 2 sum1 that i can easily understand .also , when i last upgraded i had a lot of problems with the handset .when i foned 2 complain , it was dealt with really well +i was v happy with the outcome . the call handler becky was very friendly and professional at all times showed great understanding and had fantasic communication skills she made u feel like she was there for u and to help and that is very rare in call centre 's .very pleased with the service i have received superb service pleasant operator who understood my query satisfied ..lady on phone was helpful but she did n't seem to be having much help from her computer systems because your service is awful .the phone was put down on me after being on hold for 8 minutes .horrible experience and this is the 4th time this has happened ! very polite answered the questions i asked provided the service i required always find advises helpful and give the best advise and today was just the same , thank you **** because no one wants to help with query and just passes the buck ! ! conflicting wrong info given ,appalling customer services ,info not recorded on notes ,frustrating when put through to a call centre to a advisor where english is not their first language . have been waiting for upgrade no contact from xxx have had to ring 4 times over a week ago was sent phone but not what i was expecting so have arranged for another but no contact again when it would come told customer services today would be find still heard nothing had to ring today am expecting a call on monday but not confident all people i have spoken to helpfull but feel let down by xxx i have had nothing but problems since i have moved from a rolling monthly contract to a normal monthly contract .my phone has been disconnected for 24 hours i have been over charged i had good service one of my numbers ending 705 is receiving text messages with bill information that is incorrect as all my lines are attached to this number please sort this out . problems not sorted because my service was simple , helpful and professional with an positive outcome operator was very helpful friendlyhelpful service longwinded automated responses unresolved and unhelpful ? ? it 's was just a quick call about my bill ...which got sorted then he hat me my account number so i can check online ,but have checked my self just yet so do n't no if it will work but am sure it will ...the advisor was friendly and did his best i problem still not solved , operators we could not understand due to accents and so much of our time wasted to no avail . all went well ... first one was because you sent phone to wrong address but transfer of number was fine . both advisers i spoke to did n't resolve my query and i do n't believe they had any intention to so either very poor communication aswell no its secret . for over 2 years i have been suffering poor signal or drop calls or poor 3g from edinburgh to aberdeen and now network in feltham is the worst .i keep paying the bills without enjoying quality service because xxxphone always gives an excellent service and that 's why i have stayed with you 4 more than 20 yrs adviser was very good 10/10 , but dissatisfied with xxx chargers and service in general + signal is always very poor , no wonder i keep going over my minutes and end up spending the fortune on the bill .would not recomend xxx to anyone in the future ! ive been with you for ages yet i cant change my price plan until 3 months before the end of my contract or get an upgrade .bearing in mind its a 2 year contract i think its a bit harsh .the operator i spoke to was helpful and friendly good service good customer care , but i need to call back monday due to operating hours the advisor ( aaron ) handled my query impeccably . overall i was pleased with the service from xxx , i did pay extra for a saturday delivery but got a text this morning telling me the phone wo n't be delivered today , this issue has been resolved by one of your call center agents . the reason i had to call as your automated payment system is a nightmare both my call this morning and yesterday were handled with efficiency and courtesy .they sorted out my problem with out fuss and all was resolved successfully .thank you : ) the adviser was very patient and the blackberry device is now receiving emails , although i always have to enter the password to open it , which is irritating .i shall have to investigate and may call again ! would appreciate a callback i am a business customer and am seriously considering changing provider because i was missed informed on the first call 2nd call was a lot better he was very polite , efficient and quick to deal with my query ? going into the account early for payment with no notice , txt or email then stopping phones is unacceptable . you couldnt tell me whether/when the galaxy note will be available on xxx . nice service good customer service .thanks it makes a change these days . 10 .jay was very helpful good service they could n't help me with my issue everything worked efficiently and as expected . cos i think xxx are expensive my issue was dealt with professionally , efficiently , & friendly good service all round very friendly and exceeded expectation . i found the person who spoke to me very helpful and they answered all my questions xx helpful - could understand advisor - spoke good english you always sort my problems out very polite customer service .10 out of 10 . the advisor was excellent , the automated service was a letdown , especially the payment service , better keeping it person to person . nop am happy with service .compare to last time .youragent is not sure of their answers and everytime am speaking to different agent.theyare telling me different things .there is an improvement . friendly efficient professional vgood i dont know if the product has been taken off yet and more to the point why was it put on in the first place i feel i was trying to be set up to pay extra and if i didnt look i would not have found out until the bill come in im a total waste of time .just directed to website and find information myself your employee was unable to tell me why you had charged me 1.45 x my monthly line rental following my phone upgrade last month .nor could he give me a call reference or even his own surname so i could prove i had raised the query . the reasons are in the markings as i was satisfied with the service i thought the lady who dealt with me was extremely helpful and a pleasure to deal with . we purchased a new one and have now had 3 replacements since and all have been faulty on receiving them ! ! and yet we still dont get a new phone !so someone is not doing their job somewhere but then wot does xxx care i 'm only a customer ! ! the advisor was very helpfull friendly and made everything easy to understand .i called xxx about same matter a couple of days ago and the lady i was talking to was compleatly useless ! !nice suprise today greetings to a nice guy : ) person was very friendly , helpful and a credit to xxxphone . no the operator told me all i needed to know .and she was in england the advisor was very helpful and answered all the questions i needed help with . had bother with overcharged bills two months in a row and the first time i was told the problem was resolved and it happened again this month .i am seriously considering changing to tmobile when my contract end . both operators i spoke to we 're very friendly and extremely helpful . constant conflicting information and no consistency phone charges when abroad on both my phones charged differently yet same phones and same contracts , overall would never come back to xxxphone as no deals for customers .i 've paid on average 90 month 24 months and nothing to offer , v good service this adviser sorted the problem out quickly and knew what to do , the two i spoke to previously obviously did n't . the person who delt with me took me through the steps while i was on the phone and made it simple and quick and was patient as well . it was quick and easy she was very good my giving me what i wanted thanks excellent service very happy with the person who delt with my problem was very efficient i have had endless problems with xxx the adviser was helpful and verbally solved problem yet from experience when feb comes i will b amazed if it really is sorted !but i live in hope ! nice advise i felt the xxx agent was attentive polite and helped in every way - big thumbs up i have been with xxx for years and have never had a problem with them they have always been helpfull and pleasant with me and have always gone out of there way to do there best to give me the best service everything satisfactory good overall service , but believe we 're only human so there 's always room for improvement . as u have not resolved my reason for calling you in the first place then my answers will b negative ! gave me my puk code with no issues .was not forcing any sales on me .straight forward communication ! he took ages to find information .he could not answer all my questions . my sister had put my name on her account because i am the primary user of the phone , although there was no record of this , even though i was around when she made the call .i gave the ratings as there was no record of myself being given permission to speak to xxx . no reason at all .pleased with the service from xxxphone consultant friendly , very helpful but long wait on phone which is costly when calling from a mobile did n't get any answers as it was a problem with the phone , git told to go to a bids shop . the adviser could not help and would not put a superviser on the phone .and the issue could not be resolved until it suited xxx never mind the customers feeling .this is not the first issue and other providers have been more helpful very good overall service , more then happy good service requested proof of purchase for insurance reasons which can only be done through the website but the website is not working !the adviser helped as much as she could but was not able to acess the website either , has delayed my insurance claim first reasons for call1 error on bill - best service would have been no error , i was charged for stuff that should be free automatically2 problem with your web site , which is simply not good enough for a company of your sizethe guy said he had reversed the incorrect amounts and has asked one net team to fix the problem. i do not yet know if the problem will recur .i do know that the problems with your website will .sad my call was dealt with quickly and efficiently . be cause i 've let down by xxxphone the advisor i spoke to was lovely , friendly , more than helpful .i would really like to congratulate her on her communication skills .if only companies like barclaycard followed her example . had a problem and technician sorted it politely and efficiently just resolved my issue in minutes get things sorted quickly one question could not be answered by the customerservice person due to technical nature .he has referred to another team .i hope to get an answer but answers have not always been previously forthcoming from technical team lady was very helpfil today useless and dont what you write in your letters excellent customer service , very polite , and efficient . the person was great , your web site has always been and is slow , obscure and unreliable i received excellent customer service ! emma was extremely helpful and spoke to me in a manner i much appreciated . my main concern was that it took 2 calls to be put through to the right person adviser was extremely helpful but i still need to either email or write to get the changes i need .i would have hoped this could have all been done at the time over the phone . overall not 100 % happy with xxx , but then again are any of us 100 % happy with anything ? xxx has always been very helpfull and friendly poor because every time i ring t sort an issue out u just .blame ur couirer dont u because you asked the question firstly having being disappointed with not receiving the iphone 4 has planned on the 22nd of december and speaking to carol and james both agents in my belief went above the duties of an operator to resolve my query .james also went that extra mile in arranging for the iphone 4s to be sent to me having speaking to his manager .i can say that i 'm more that satisfied with my new phone and am happy for the professional manner in which i was assisted .thanks once again did not get i wanted:-( no bundie sorted because they were quick to answer the phones , prepared to tackle the problems in question , i did explain i 'm 9 months pregnant so did n't need added stress , and they were prepared to compensate for the last 4 months trouble that i encountered , so in my eyes that is good customer service , thank you x i gonna eat it this was the 3rd time i 've rung about the same problem .i 'll reserve judgement until it is finally resolved . i will b moving into a flat with no signal & until i move i do n't know whether the box will work always had good service .advisors always polite .proffessional and friendly excellent service today but very ordinary as of late very satisfied because both advisers refused to make their common sense common in their rigid stance that i disclose my visa details before they can put a hold in my account . there was no fluffing about .he listened to me & solved the problem . jay was very good he dealt with my query in a very professional manor and i felt relaxed when speaking to him .a credit to your company quite unhelpful , put on hold several times , not confident that my problem has been resolved he knew what he was doing and advised me wel system problems meant that contact centre could n't deal with query 9 as website is annoying 10 advisor was good on the phone but still have unresolved issues lasting over 3 months and causing numerous trips and calls to xxx , not happy ! ! investigated issue and came up with solution got cut off twice . james was very helpful and a pleasure to speak to because this service is very satisfactory the adviser was curtios and resolbed the problem was not .happy . efficient and helpful the person i spoke to was very friendly and polite . my mates phone is still block i would say more if u phone me back very very very very poor customer focus my dissatisfaction is simply the major complexity of the system with your sub contracted upgrade service .far too many processes involved im cross that i have been over charged again because xxx made the mistake ! ! because my query was solved brilliantly and efficiently . the gentleman i spoke to was polite and very help full in what i needed because i was quite happy with service on this occasion . after 3 call to customer services and three seperate solutions , i still have n't got the problem resolved .i have been a xxx customer for several year but when my contact is due for renewal it is doubtful it will be with them again .when the contract was taken out i was misled about the length and the features on the phone .there is more but i have n't the time to go through it all now . fast efficient helpful service - got cut off and the girl called me straight back lady i spoke to was great , i am fed up with no service on my phone has got worse year on year and am now losing work due to it , am wanting to canx my contract and find a new service provider , very sad after 14 years of a xxx contract i am having to look to change issues i raised remain unresolved .i am concerned that these will not be rectified by xxxphone no it was sorted quick and every one i spoke to was nice and helpfull the guy i spoke to dealt with my query quickly and was very pleasant .even told me to enjoy my weekend ! your operator was very efficient & gave helpful advice to improve my usage of my mobile . prob solved very efficiently my query was resolved quickly and the advisor was helpful and polite . only ever had one bad dealing with xxx rest of time everyone has been helpful i found you very helpful with a querry about my upcoming bill and you explained it , to a way that i understood it .so thank you because although the agent was good , he genuinely could n't tell me why i am being billed for calls made in november the advisor was v helpful and efficient and resolved my query quickly helped me with something that was n't my fault good service from customer services i 'm currently in the process of trying to sort out some issues with xxx and itunes your technician is being very help full keep getting messed up bills asking me for hundreds of pounds but that member of the xxxphone team was fantastic about the call and the issue because your on the other end of a phone you do n't really care about my desputes your getting paid to be very vaugue then tell customer you will sort it then leave them on hold for 1 hour , yes i was on hold for the 4th time in one week desperate for someone to give me some answers .my message to you is do n't leave customers hanging around while you sit back and say they will get board and disconnect .i hope you feel my total frustratation . ten i called up with a request and it was dealt with quickly and efficiently .the advisor was very professional and was happy to answer any queries/questions . worst service and going to spread the words among all friends and people the lady on the helpline was extremely sympathetic to my query . xxx i find care about the customer and not just the money you always help in any way possible where as other companys like o2 would cut your phone off if u could n't pay the whole bill where as xxx meet you half way because of this i now have got my friends and family to come to xxx from o2 and they are happy with coming to you many thanks valerie doody my problem is not resolvd altho the staff member was nice . the lady that i spoke to was very helpful towards my questions .she was knowledgeful .and knew her job .she also filled in the rest of the time with conversation .very happy with the service i got . sorted out problem quick and spoke english .friendly chap i telephoned today customer services to inquire about bills , the girl was very helpful i have been with xxx for 6 years and have introduced three people to xxx in the past two years .if i was n't placated with xxx services i would have switched providers by now .keepup with the good work . because i am fed up with your service i got no help and am now looking into another service provider i have been with you for years but has finally had enough nice lady .helpful .understanding . very good help ! good but not perfect . i 've very much appreciated the accuracy and the promptness of the advisor when answering my questions . overall good service because ian answered all my questions and did n't make me feel silly for asking about things i know nothing about .very helpful . . because i spend a fortune with xxxphone and i was refused early upgrade ... cant wait to leave xxx service is **** polite very helpful . i actually got thru without being put on hold for ages , the guy helped answer my query clearly and i could understand them 7 because i 've been with you for a very long time ; 0 because my problem is still unresolved and am totally pissed off cos i 've spoken to 2 advisors already today ; 10 because matt was very courteous and had great customer service . customer service advisor did n't have best attitude or explain things very well excellent service i was on a call for 45 mins , on hold for majority of the time and my problem was not resolved due to a human error .please call me to rectify the problem . adviser not listening to what local xxx shop advised totally unhelpful and the local shop needed authorisation for a transaction to happen he was polite and helpful great telephone manner , gave correct information and resolved query . my rating are purely based on the most recent call that i had .the advisor dealt with my query , was very helpful .aside from this i would be unlikely to recommend xxx and i am generally dissatisfied with the way i dealt with as a customer and the way my issues are handled . the advisor was extremely helpful and even once my enquiry was complete , he still asked if i had any questions or if he could help any further .absolutely brilliant service . the service i had today was good and 90 % the time xxx are ok too unable to get a bill delivered to the correct address .unable to access website .will be leaving xxx asap. the operator was very pleasant and helpful the answer received was not the answer that i hoped for , i was disappointed that there were not even a small number of texts and minutes included in my ipad tariff from day 1 , disastrous handling of transfer from o2 . found out on wrong tariff .continuos cut offs from call handling staff .lies , business sections not open over weekend !no attempt to contact when account in arrears , sales staff promising to be account managers never call back , no resolution to issues , app' 1 in ten call staff worth speaking to . i felt that the telephonist was listening to my needs , curteous and very helpful . i was given the information i asked for quickly and with no problems .the advisor was very polite . no. i am busy he sorted the problem with the min of fuss .shame not all ur staff treat me the same your service was spot on as usual . appalling service , given wrong information and basically treated poorly by a company who is supposed to look after its customers got everything i needed .genuine helpful adviser ....only slight problem is sometimes it is hard to get through to xxx when it asks for your mobile number .does n't always work very well . because customer care executives are literally telling wrong info and fooling me atleast .so i get looted in bill .thishappening regularly although i am business customer .even i told this feedback to them also. i want to lodge a serious complain now . the advisor would not action my request yet my colleague has managed to get his request for upgrade done ! ! ! ! ! making contact was easy 191 even in cape town , the advisor was friendly and polite , the information i requested was provided pleased with the young lady who dealt with my querie very friendly service the lady was clear 2 understand , very helpful , and explained everything fully . v good , polite , quick service that worked and my problem was solved was quick and got the outcome i was hoping for james was efficient knew what i wanted and supplied it . professional .efficient .friendly the person was very helpful and polite but my phone cut off before i had finished it would have been nice to have phoned me back so i did not have to start the converstion agin if i 'd rung back the issues with my account on line should have been sorted weeks ago ?company the size xxx its a disgrace ! understanding my query .politeness .pleasant .intelligence .endeavouring to find a solution .being human and friendly . i have been very happy with xxx service since i joined however my recent upgrade is very expensive for me and i was expecting a better price plan from the customer service .thanks i was very pleased leslie ( think that was her name ! ) was very warm and pleasant , knowledgeable and efficient .... can't get better than that ! because query was dealt without fuss expediously and advice tendered however refund department do n't seem so efficient ! still need to send more info in , query not complete . you do know this is 4 questions and not 3?matthrw was lovely .thanks matt 0 promblems wiv ur network the advisor answered everything i needed and was very helpful and polite i have an issue with my phone that i would like resolved today and i ca n't do anything untill monday , the hitchin brach are very rude also , and not very helpful i got no service at all ... i tried 3 times in 3 hours to get through hanging on for 7 , 10 & 10 mins respectively and no answer .there can be no other score than 0thank you for asking ...if this txt is the last i hear of this i will be moving my account at the earliest opportunity was one off the best i have spoke to and very good at is job any thing if didnt no if got the answer service was good but to many follow up texts easy call ?easy to put right ? very friendly and helpful service ; issue dealt with quickly very quick service , all went well we will see if the updates work 2morrow .thanks . luke the customer service advisor was very helpful .its great to know there are people who have a smile in the tone of their voice .gives an impression they want to actually help me resolve my query . i was happy with the support provided im long time have contract with xxx .and i never have problem with service . very good service overall very gud but adviser had accent and difficult to understand . didnt take long to get through and sorted within 3 mins an very very unhappy with xxx no manager calls you back i have to call them and still i ca n't speck to one the staff that dealt with my call was very helpful and polite .mostpeople ,well the ones i know believe xxx is very expensive compared to all the other networks out there but yesterday 's experience with the young man that was dealing with myself reminded why i am with xxx .verywell trained staff to deal with exactly what i want rather than putting me on hold , i did not wait at all to be spoken to ,staff member also helped me to understand a bit more .verywell done xxx query was sorted with no hassle but when i questioned the operator on why the problem occurred did not give any answers well my problem was not resolved , the person i spoke to could n't identify my problem , and the resolution i was given did n't do anything very friendly advisor who you could have banter with and understand his accent ! ! ! my query was dealt with efficiently and satisfactorily no the assistant was very helpful and dealt with my query and purchase of a new phone extremely well customer service lady was extremely helpful and gave me good advice x quick ,explained well ,got the job done everything was dealt with very well , just a little slowly i thought your colleague was very helpful and is a credit to xxx i have spoken to customer services twice this morning after the usual myriad menu options n listening to recorded messages ;on call 1 i got through to a nice young man who could not speak english , was very faint and cut me off.on call 2 i spoke to a lady who again was very faint and very nice but could not help me fully . the girl i dealt with today was lovely and helpful but it was a shame it had not been dealt with properly the first time could not find ac great ? ? ? could not understand her and she was too quite also she did not understand me and i am english i only wanted to pay my bill but she did not understand a debit card and kept saying credit card or direct debit i was on the phone 22min and still not sorted so i hung up not happy becouse the servise is not berry good 10 all issues dealt with no good srrvice all round terrible call handling service the phone call it self was answered quickly , she was very calm talking to me at all times whilst trying to deal with my request then helped me with another issue which arose whilst on the phone .very pleasant , polite and friendly . . thank her again for me query resolved re blackberry apps and was keen to say blackberry issue straight away ..then ok when asked to check account details to be sure . the advisor answered every question that i asked professionally !xxx is the best network by far !simple very bad customer service ,rude,could n't speak clear english ...very disgusted ,will be telling friends and family not to go with xxx and to cancelle contracts ... question 1- my issue was not resolved , although it was not the advisors fault the advisor was not provided adequate information to help me .question 2- the issue was not resolved at all , however the advisor was polite and as useful as he could be under the circumstances . question 3- the advisor was wonderfully useful , polite and overall pleasant , despite the problems he came across he remained a positive person no you said there were 3 questions quick and easey with pleasent staff my enquiry was dealt with quickly & efficiently .the 2 advisors i dealt with were exceptionall polit & helpful .thank you . dunno just not very good q1 . mis-sold insurance . overall satisfied with your services that 's why i have been with you 4 two years u sometimes snt get it right but we all makes mistakes got my sister a contract with you also 4 a year now and my sister lost her phone u did n't judge her u jus resolved the problem she fort she would have had to buy a new phone but thanks to she has n't which means you care your costumers and i dont think u ca n't lose with that sort of mentality thank you very much saved me and my sister a lot of hassel she was polite and resolved my issue . if you pay me everything was sorted quickly and efficiently yeah was happy with the person who felt with my call this morning but when it happened last night i was stuck away from home with a phone that did not work due to a puk code and xxx could not help me with it do i was stuck no first member of staff was rude and unhelpful , hung up to ring back and other staff great problem was dealt with quickly and resolved yes . please phone me i called as my blackberry outer casing has come away from the main body i require a new phone please and cannot be without a phone they were unhelpful and would only keep telling me i was due for an upgrade in june so what options can xxxphone offer a long term customer very .happy .people very polite really helpful ..ask question .andhelp me out ..thank you upgraded to iphone 4s . 4 weeks ago .have been messed since and still not got phone .even thou paid for and payin monthly tarrif .advisors all rude and not helpful .and me being a customer with you 20 years means nothing .so will be leavin xxxphone asap . very efficient & very helpful issue sorted quickly , call answered promptly , polite chap on phone . no positive response the advisor was good but waiting to get through was less good my phone went in for repair , i was offered a courtesy phone which i did not take as i have my own spare phone .this was noted on my invoice but not flagged on your system .i have received numerous messages saying that if i do not return the phone i will be charged .i am unable to get hold of the hampstead branch + thereby expect assistance from your customer service team to resolve this problem .it is an inconvenience for me to have to go back to the xxx store because of a mistake done by one of your staff members . the telephone upgrade service is poor as i was lead to believe a fortnight ago that i was eligible to upgrade via the phone and when i rang this morning the automated upgrade message tells me that it is another week away .i spoke to your advisor and have been told it is now april until i can upgrade .to summarise , i have no issues with your advisor , i just believe your telephone service is very poor and misleading . problem not sorted yet top class service very happy with the service . i was very satisfied with a quick response to my query very quick and straight to the point and got the job done although it did n't resolve the problem as the xxx main server was down .could not register suresignal . my questions were answered thoroughly and in a helpful manner . good service but assistance provided has not fully restored all my data friendly , helpful over all found the contact was right and answer was right xxx have the best network and customer services .been with them for a long time and dont plan on leaving chris my adviser has taken time to identify my problem & made me feel that something will be done with my request ... i dislike the phone i was advised to get .i find it difficult to believe that the type of phone i wanted was no longer available .i use the phone less as a result and use my work mobile instead . because was very helpfully 8 for being told that i have to write an email or letter instead of resolving my request with just the phone call i did .9 for the solution i was offered and 10 for the operator 's support and advice . the operator was very reassuring kind and helpful and sorted out my problem in a flash and nothing seemed to b a problem for him he seemed more than happy to reassure me and give me all the information he could without asking and in this case it helped very much as i was panicking about missing my payment so please thank him the advice of recieving my bill through my mobile was incorrect i had a positive experience with your advisor today thank-you no because you are a good company i have a tablet that has a sim card in it , but because i need a sure signal box ...which i have it has no internet access unless i run it through my phone tethering hotspot , which costs much more .so all in all quite frustrating .hopefully it will be sorted out soon . good costmer service and frendly staff always pleasant helpful and always willing to treat you like a human being very helpful staff , friendly and polite got the outcome i wanted and polite service handled professionally with no issues the reason its so low is because i have been a long standing customer and whether it my fault or yours i would have expected some kind of relief to get a new phone sorted , even if i was to pay a little for it .not have a new line suggested which is ridiculous .in fact , i will be looking for another provider . i like xxx : )) ) my request wasnt completed , i wasnt able to cancel my order and i didint hade chance to collect my upgraded phone from store .all this because my adress wasnt changed correctly . overall very satisfied .keep up the good work .it is because of the good experience i had i bothered to respond to this survey . job done , very happy cheaper tariff and more minutes than at present i wasnt happy i had to ring up in the first place as your xxx online wasnylt working when i tried to pay my bill ,also the automated phone payment wouldnt except my payment , but the guy that served me was very polite and helped me out alot. . it was very service what i wanted polite friendly helpful i got answers to all my questions the member of staff was very helpful ,try a few ways to sort the problem n was just helpful ,very happy thank u always had good service use xxxphone for my business your representative soughted all my questions and went the extra mile thankyou very helpful and polite the last adviser i dealt with did not follow up on what he said and on that basis i am strongly looking at going elsewhere .at least this adviser was honest even though she could not provide the answers i wanted .she did however take the trouble to double check things and was honest .however due to dishonesty and lack of follow up correctly by previous advisers i ca n't confidently say i would recommend you or stay loyal as a paying customer my problem was n't solved - `its just the way it is ` - not good . i was pleased with the way your adviser answered my question .and clarified things with me , from the incorrect information i received in the post from xxx i am very very unhappy with my phone and i 've been told to pay my contract off and change network .total **** and i will be tweeting my unhappiness bill creeps up .in price when nothing in my eyes had changed .plus advisors do not always do what they say when it comes to correcting bill . no body has a clue got passed around a thousand times no one knew what to do i have been a customer for years and have been very happy with there services also over the years i have brought a lot of my friends to xxx keep up the good work cos of the rubbish service i received swift answers and very courteous staff very helpfull i was calling from philippines thank you because the call handler was friendly , professional and very helpful . the rating i gave is because i was pleased with the outcome of my call from start to end and i was well spoken to by the staff and my claim was dealt with as quick as possible with in regards what claim i made everyone is different .thank you power to you with xxx very friendly , helpful staff , only problem was with phone system .had to make two calls as first call was cut off before i managed to speak to anyone .was waiting on hold with music then just went dead .can't fault the service i got when i did get through though 9 2 1st question was because i was cut off after option 3. guy that i dealt with was the best overall satisfied but had to wait a little time to get through to an adviser . clover gave first class service .all questions answered .no waiting . pleasant knowledgable girl with great manners helped me solve a problem with an upgrade .fast and efficient . problem still unresolved and wasted a saturday calling xxx for answer very acceptable service , i was transferred to the incorrect department twice , but on a plus i had very little waiting between the call was handled promptly and efficiently and the call handler was polite and professional , ensuring all issues had been covered . the problem i find with the network is that my bills are always way higher than what i think they will be .the lady i spoke to about my issue was very pleasant and really helpful . my list of complaints concerning my recent upgrade is too long to put in a text message .i am so off xxxphone ! so that people have to work even harder be cows he is very goon in marketing i am impress overall very good experience in last 2 years very good service , prompt and efficient excellent service all round no good service fantastic sales advisor really good experience and happy with my new phone becoz u solve verynice thank u first cuz its not an amazing service .second cuz the wait in the shop .third very impressed the adviser at the cornmarket st branch oxford called ,nick was extremely helpful , kind and patient .this comment is from a very satisfied customer . jason was very informative and spent a lot of time in helping me chose the most suitable mobile for my needs . i felt very satisfied with the services offered simply in the way i was looked after in your shop by hassam . difficult to get assistance , help desk not staffed .assistant when finally spoke to one knowledgable and helpful . lady was very helpful & informative with good product knowledge & excellent manners & friendly banter , just would prefer more privacy when in a store discussing details jason was excellent he had the patience of a saint .an all round good sales experience i didnt really have an idea wot type of new phone i wanted .the sales advisor was excellent working out wot my usage history + sorting a better tariff .then he used his extensive knowledge on handsets 2 assist me in my choice which i am happy with ( just nd 2 master the touchscreen ;0 it was efficient and with no problems service was very good and the person was very helpful and knowledgeable with the new phones and the old ones and we were not rushed served by a really knowledgeable young man who was helpful , friendly and treated me respectfully .new store is a bit daunting as no one to greet but i was serve quickly and was able to find what i wanted . very quick and effective alot better than the old shop the only reason not perfect tens was because i didnt realise there was no video camera which is useful at work sometimes so will go back to shop to see if i can exchange the new one . very helpfull and willing to understand my use for the phone and not give me something that i would not need or use excellant staff member for xxxphone everything was swiftly dealt with and all my questions were answered .thank you i liked how sales adviser was trying to help me best as he could , but i didnt like waiting time before someone came to me as there was quite a few people in front of me sales advisor very helpful just what i thought good service ! ! i was treated with respect and not rushed . excellent service i have in previous tex mess i found the sales advisr very halpfull in selling me the best price plan for me . excellent , friendly and happy to help service from the staff member who dealt with my upgrade .very knowledgable and understanding of my needs very helpful james the man who servered good knowledge base and good customer service from staff member . good quality service fast n efficient very helpful polite prompt service and my questions answered .had better offer from orange of 7.50 per month but poor signal where i live no i am happy with xxx . no tho i had to wait , it was only 5 mins .the seller was polite , informative , profesional .i got what i wanted . very helpful advice and service . just a all round good service and he worked hard to get me the best deal possible good customer service with good staff instore .staff are honest , hardworking and approachable .there is a problem with my upgraded handset but i have been in to the store before and i am confident that the staff will help to get the problem fixed . read the comments after the ratings !i have had three faulty or inappropriate phones in a row and have been charged hundreds of pounds for data downloaded by the last faulty phone seemingly randomly .i asked the repair centre for a report and they have not provided it .the phone cannot be fixed .i want a refund for the download charges and i do not want to use an htc phone anymore .with 6 hours battery life , it is useless for my business . disappointed at the lack of flexibility of my phone contract .need to reduce my contract - as i use my work phone ( which is also xxx ) .locked into my contract for another year , when i hardly use the minutes or texts . very good efficent service ! your operative was polite , recognised the problem .sorted it and compensated me without hesitation .10 out of 10 very proffesional call yes the xxxphone shop in chesterfield apart from the manager just do not want to know . . and xxxphones charges are 2 high and i and others have been ripped off the lady was so helpful we did not resolve the situation but we now know how to go forward . the low rating for the first question was because i was n't told i would be charged for delivery ! ! ! helpfull and good service because , i felt the people i spoke to were very helpful & knew how to deal with my enquiry 1 ) as i have has a very bad experience over the last week but katie was amazing today 2 ) katie was honest , friendly , efficient and amazing 3 ) katie was truely fantastic and delivered service how xxxphone used to my call on this occasion to xxx was for some technical help-- which was dealt with perfectly by daniel .overall though , , i have had sooooo sooooo many problems with xxx during the last year -- i would certainly not recommend xxx to anybody . overall xxx in my eyes are n't the company that they make out to be, i 've had to send numerous htc handsets back ,and the sensation that i have had the moment is now overheating . .so the first opportunity i get am taking legal advice and canceling my contract my ratings were not because of the service i received from naomi today but are a reflection of the service i have received from xxx overall . because the service i get is amazing so helpful adviser handled everything well i was however little irritated with the fact i had to call 5 times before i actually got through to adviser to help too long waiting times or would have been 10 cause your the best network polite and friendly .problem solved seem to have lots of probs setting up bbm & internet options ,no options for this query on 191 & kept getting cut off on calls !also my network coverage at home & local area is poor when xxx advisor said it was good ! :( person knew how to solve my problem thankyou fantastic ! friendly advisor who answered all my questions clearly and in reasonable time was polite and well mannered great service , an advisor who listened and solved 3 problems excellently .lexi was superb and a great advert for xxx - thank you ring me in 1 hour got the deal i was after and was very happy with the customer service .5 star rating . to the point helpful the person who dealt with the query was extremly helpful and dealt with all issues quicky and professionally .excellent customer service . the way caroline dealt with me today was polite and effective and very straight forward as i found out today that none of my phone bills have been paid since october , after i spoke to someone about my direct debit and was told it would be set up within 2 weeks , it clearly was not done and on the system was down as cancelled , i have had no notifications of my bills being unpaid for so long , and i now have 30 days to pay any monies outstanding , it is not acceptable and i am not happy !i have experienced nothing but problems since becoming a xxx customer , and will be glad when my contract ends , i would not reccomend xxx to anyone as a mobile network provider ! good service grrrrrrrreat i had problem with direct debit back in december i cleared this as soon as i knew there was a problem the direct debit was represented after i paid and gave new direct debit instructions for second time .you 've sent me a message today to tell me i have n't paid .yet speaking to the advisor she told me she could see the direct debit being successfulon second occasion an my cleared debit card payment but insisted i still take my bank statement to a store to prove i 've paid .i do n't live close to a store and why do you need proof considering this was paid twice which you can obviously see as this months direct debut you have only requested difference between last months bill and this months .for me to go to a store i 'm looking at a round trip of at least 25 miles plus parking charges . dealt with our problem quick ..very helpful an polite ..and happy wiv the arranged plan xxx s becoming a joke and complicate everything !also cant get internet and getting sick of speaking to advisors who cant advise ! ! ! the adviser was extremely friendly and helpful with a superb attitude .excellent customer service . because i have been in touch with customer services every time my bill comes since october and all the problems and issues that i have been experiencing and coming accross have not always been dealt with like the staff have informed me and subseqencly i have had to contact them again and again .all staff have been freindly . excellent friendly and prompt service ! excellent customer service .nice reps on phone . continually unable to access my tel mob account and email on your website being rejected my account is in disarray , and a recent upgrade is in chaos .and having spoken to you several times , there appears to be no progress .as a shareholder , this deeply concerns me . your technician was very plight professional and answered the question based on information available .however i am still concerned i am suddenly going to get a large bill when some realises the cr on my account is in correct , causing my bank account to go over drawn . excellent customer service and genuinely nice employee he promised to call me back tomorrow , and set up my online account because of failed attempts due to xxx . very helpful with the information operator cud not offer same online tariff.lack of product knowledge very poor service , usual rubbish from xxx .my phone has not worked corrextly since i received it a month ago .i am told be your team i should have a new phone yet all you will do is repair .been with xxxphone just one mont and i see why people try to leave you .i should have listened to them ! there always room for improvement . . no one answered my call . very pleasant and helpful customer service man . my query was dealt with in a polite and friendly manner .i also got through quickly . do n't think xxx are helpful to their customers , i have to email or apply in writing to make sure my contract ends on the correct date !also my adviser was slightly helpful but sounded like is has very low work ethic , did n't want to be there ! ! quick anwsers to all my quetions . showed me were on the site i needed to go to email my cancellation of my contract .would prefer to do it on the phone . everything was handled perfectly keep getting told different things very helpfull problem was n't solved long standing issue with the order of my new phone ...they guy was really helpful and has made a new suggestion to go in to a store on monday to get it resolved ... the call was not answered and i kept getting cut off have n't had my problem rectified very understanding .dealt with problems quickly and efficiently .very happy with the service provided . have been trying to resolve this for the past two weeks .these ratings would not be applicable to others in your staff who made several mistakes and fed me with misinformation . was no help polite and efficient service i felt that although my enquiry to a long time to resolve the outcome was what i hoped for xxx simply the bestgreat service great people took am age to get through .when i got through to the right department the gentleman was unclear and gave me the impression he was not sure of his replies . the only thing i am not happy about is that i foned on numerous times that i only want a paper bill as i hav no access to the internet and need these for my business because you let other provides ie facebook etc charge the customers and you take the money i would not have known this if i had not have checked my bill this happening has put me over drawn as i did n't know that facebook was charging me for something i did n't want and you taking the money not happy ! ! ! ! ! great service good service but the phone still is n't working properly no! leave me alone or i swear i will go to anther provider asap go away ! call cut off took 30 mins to get through no one phoned back the advisor was great with superb customer service very friendly and did all he could to help with my query !a credit to xxx and why i continue to stay with you guys ! ! got cutt off good service the girl was helpful and answered my query but felt she was n't to sure of the information she gave me no i run a business i have 4 phones with you the problemi have cannot be looked at until monday when i am back to work and have little time to sort it not good enough my contract expires i do n't want it to continue and i 've got to pay for a months line rental i wo n't use . the reasons why the ratings were all 10 is that the advisor i spoke to was very helpful .my query was dealt with efficiently and quickly and xxx are the best service providers .i have been with many but xxx by far are the best with service and even if i have a issue it is dealt with immediately .thank you very much . no the initial call handler very helpful the 2nd not as helpful and couldn.texplain the reason for why phone no longer under warrenty my query was dealt with quickly and the lady was very polite and helpful . found customer service advisor very helpful and friendly and she explained in detail about my bill . the advisor i spoke to was very good but she could only offer certain packages she did n't have the freedom to better them .she was very helpful , and her diction was very clear & understandable , hence 10 for advisor , 8 for what is on offer . the contact was very helpfull becauce i got the problem sorted but repl to 3 tex is a pain the employee was at a uk call center so we could understand each other he was also polite helpful and went out of his way to be helpful .i only wish you would route all uk based calls to uk call centers because i am happy with the service i get the advisor very good and professional managed to answer my questions quick and efficiantly but xxx still needs to improve there customer service it was handled very well and i found out what i needed xx not over a text no , if you want to call i would be happy to take you though y reasons i am very pleased with the service . very good service but long winded access path through call handling . very dissapointed happy with the payment arrangements i do n't feel xxx have been the cheepest provider but i have always had a good signal and reliability works for me only improvement would be a way to get imei number immediately .agent otherwise helpful . quick access , quick response , successful fix , guy new what he was talking about ... job done cut off 2 time 's after payment plan accepted + no way to call 191 to find out any information please check as its very important as friend 's in hospital trying to call me thank you very friendly , approachable & answered all my questions . my problem is not resolved still arnt gettin notifications simply , i got the answers that i was seeking and the person who dealt with me was very courteous and professional . problem resolved immediately and women on phone was very helpful adviser was happy , polite , and sorted the problem effortlessly .top marks the problem was n't solve and i 'm still waiting for someone to call me back ! was very happy my query was sorted quickly & efficiently would like someone to contact me ,for the first time in ten years really unhappy thinking of leaving . not happy about getting extra charge on account .well handled by operator rude staff bad charges it was a quick and simple process , the call centre agent was very polite , helpful and very informative .she left me feeling confident that my request will be completed .once again thank you xxx :-) good rapid answering of queries and sensible help really good service .polite and friendly call operator .quickly and easily sorted because your the only network i actually have ever had problems with .and do n't think the way you handle situations is good that 's my reason for my ratings the exellent service from xxx the lady i spoke to was efficient and helpful and a credit to xxx . xxxs policies that result from a poor understanding of the data protection act are quite frankly annoying and wrong .i am able to obtain particular information through my online account but the customer services department wo n't provide the same information verbally as , i quote `providing this information is a breach of data protection ` firstly the information requested would not breach data protection and secondly , if it did then xxx are breaching data protection by making the information available through the online account .it is either lawful or not .it cannot be partially lawful and dependent on the way it is communicated e.g .online/phone .it is just another annoying issue that i cannot wait to resolve by leaving xxx at the end of my contractual period . having dealt with xxx on several occasions i can positively state that i have never in all my dealings with various companies received a better or more professional service .full marks to your training procedures and the manner in which each and every one of your employees have dealt with my enquiries or problems .a break from the normal procedures conducted by less professional companies who simply assume that the customer is of less importance having purchased their product .what joy it would be for all of us if others conducted their manners in the same way as xxx .full marks and total respect .keep up the good work .: ) problem was resolved everything was resolved very quickly with minimum fuss anytime i get into a situation regarding my payment , xxx always seems to resolve it and are very helpful very helpful lady who knew what she was doing and answered the questions i asked in a way that i understood prompt service , informed and competent advisor . ease of service and helpfulness . the guy done a good job he needs a pay rise good prompt service my initiated account queries on this occasion we 're dealt with speed and efficiency and in a very friendly and cordial manner ' a credit to the individual and given from a customer of 30 years experience with xxxfoh xxx are a total scam i just do n't trust them no one pays a phone bill like that ! not much help i was satisfied with the outcome and the understanding of the customers problems .thank you the adviser was very helpful polite and very understanding of the problems i was having very friendly great service , very understanding .very nice bloke he was lovely very helpful quick and easy phone call the person who fielded my call did so professionally and courteously , despite my being rather annoyed when i made the call .both issues were resolved with no fuss . the man i dealt with helped me instantly , the only downfall was that i was charged for delivery ( which also came a day later than it should have , expecting next day delivery ) which i should n't have been as it was an upgrade . happy and friendly only try 2 help when something goes wrong never if you are a good customer because i was not satisfied with her help .shop assistant advised me i could cancel the insurance contract at anytime , she said i would have to wait 3 .months . i hav been with xxx over 10 years now i would never change to another provider i was quite dissappointed that my query never got resolved and now i am goin to have to go into a xxx store but the advisor was very helpful polite and apoilgised i was more than satisfied with the service presented today . i thought the advisor i spoke to was very helpful and polite and also helped me with my queries quickly and i fully understood how he explained to me what i wanted to know so based on this call i would defiantly recommend xxx as i was happy with the out come ..thanks . good service very helpful and polite answered all my questions happy with the service i had a port arranged for yesterday .it has n't completed and i am now left with no phone until monday .when i phoned this morning i was told itd be fixed today high bill .query ,cut off twice no call back and had to go to local store for some service no help rude perfect service , no issues , no complaints . i phoned up with a problem with a phone and they were n't able to resolve it . call was a bit slow everything else fine because i phoned for some settings and still have not received them not happy !! very helpful service , could n't do enough to answer questions and get to bottom of query . broad band coverage at w12 london non exsitent when u have just had your phone taken and the girl on the phone says have a nice day , when you obviously are not ! the operator was not listening to me .and was not helpful at all .instead was sending me to nokia customer service . . no happy at all .i am thinking of terminating my contract . adviser very helpful and pleasant on phone very polite , just listened , resolved all my issues , i felt very comfortable , personal touch , the conversation was pleasant and i felt it was all about me .i have spoken to various people in xxx and they seem like they ca n't be bothered and had enough .this was a breath of fresh air and i hope i speak to many more like herself .i would be so great full if this message could be passed to the highest point as it has been a long time since i have received great customer service from any company .....and that 's how you do it .just have the customer in mind and that is what she has done .thanks yash ( ex store manager of tesco , b&q , orange , h3g and m&s ) i had to ring 3 times for option of my grade , i was just getting transferred to different different departments each time and others where giving me different prices , the 3rd time i called and spoke to lovely lady who was very friendly & asked me what i wanted and sorted it out my ungraded out my problem was resolved .thanks i was really looking to change my number even if i had to pay a fee as i receive a lot of calls and txts from different people all looking for same person and i am fed up with it also ca n't just block numbers as its all different ones the persons number must be similar to mine i would just like to be able to change the number or i am going to have to get a new sim card and then still have to pay this bill because operator very helpfull very efficient and polite adviser who was quick to resolve my query . no thought the service was efficient and excellent very good service , helpful advisor and excellent deal offered because they answer my question straight way fantastic staff three of you 're advisors has n't a clue what they were on a bout one basically lied to me and also they were obtuse .i 'll be moving away from xxx once my contract is up in april had 2 wait quite long time while advisor checked enquiry or would have been 10 's .but satisfied with outcome . i dont know what your talking about 10 adviser was extremely helpful answered all questions to full detailings and helped me a lot .pleasant bloke to speak to and happy with information he obtained for me .would n't go on xxxphone again though as its over priced and better deals are with o2 unlock phone i have the lumia 800 &find it hard to believe that no one can tell me anything about it.customercare said to speak to the staff in the shop ,the staff in the shop say speak to customer services talk about pillar to post problem was solved yeah , think his name was matt ?after the last guy i spoke too , who was very rude and hung up on me , i was very pleased that he was able to do what i previously wanted sorting in a matter of minutes !thanks the adviser was very nice but not been happy with previous adviser who promised a call back im still waiting since before christmas very helpful and willing to find other reasons for my problems apart from just sim card .very pleasant on phone . the girl was very polite to me and dealt with my call quickly . i 'm totally statisfied with xxx good service i got no where , problem is still there he was clear , explained well , polite , apologised for last 3 months errors , and instiled confidence .and i believed he would ensure a good outcome . i was put on hold for almost 10 minutes and still could n't talk to anyone .i also have a pending order and still have n't received it yet .it 's been 25 days you provide the worst customer service ever.mohamed ,the last agent , did n't help much with my query the gentleman was very helpful & polite & efficient but the problem remained unresolved as the code was still needed in the shop i asked specific questions which were not answered and was told that i had merely rung someone who just answered the phone and that i would have to email my query to the web site . in mid-sentence i was put on hold , played a xxx jingle and that was the last contact . spent a lot of time on hold issue not solved phone only 7 weeks old very disappointed with xxx normally very good service call handled effectively and queries resolved , however , when you call 151 , you can barely hear a word that the agent speaks . the guy dan i think his name listened to me carefully and took my query seriously , questioned his manager when needed to check something and managed to resolve all the issues i had .excellent customer services ! quick response and satisfactory outcome the question was answered very fast and clear , the operator was very polite . always receive information easily and no long waits .it no stress .staff are polite . the man on the phone was very friendlyand solved my problem on the spot.thanks they helpd me with my problem the girl was nice frenley and helpful reasons are it seems ur website is allways under maintenence and allways when its needed for account etc.and the way xxxphone thinks they can just add charges to a bill that cause stress and worry for people .butphone staff seem great.butyou need to sort out bills better without trying to con or make people pay for extras they dont need .or to try adding admin charges or doubling usage charges willy nilly the site was down .it took two phone calls to have that confirmed .it 's been down since last night 1 hr on phone & still not resolved ! ! ! ! ! ! rubbish rubbish not satisfied as i am unable to change my price plan for almost another year .i do not need unlimited texts or 1200 minutes but i am being made to pay for it i was passed to 4 different advisors , no of whom were the correct person to deal with my call and none of whom co do anything to help .finally a call back was arrange for 48hrs later .still awaiting call ! ! ! !the advisors were polite , but of no help . indifference of what the customer difficult with the service is always put to the customer needs and any problems are always resolved and service is always provided 10 i was overcharged and i still do not feel that it has been resolved i would n't 100 % refer you to anyone else as i could n't lower my tariff but other networks let you .but was very happy with the advisor she tryed her beat to help my quieries . love xxx ! ! ! ! xx satisfied ; ) the lass could n't have been more helpful + was super efficient .assistance of the standard she gave should be recognised + commended by her management i was happy with the service on the phone but i was not advised that my query would take 24 hours to log onto the software system used by the store and consequently i had to make two visits on separate days . you did n't solve the problem . i think i wrote 0 on the first one because the person who put me on this contract did n't tell full details second because i think when it come to contracts xxx lies and lastly because you solved my problem quicker instead of pass in it on to another person lots of times well i am tryin to register on your website to obtain copies of my monthly bills .i have now given up and will not be wasting anymore time on this matter today .for a business service this is complete **** and i will moving my business to another provider who respects my business ! confusion over billing . i still have the problem and nobody really cares about it customer care line cut me off after 5 mins on hold ; then i called back - went through all the automated steps , did n't get the answer to ,y questions & was then eventually told the call centre was shut !went on your website which keeps crashing + would not allow me to register my account online .will be leaving xxx asap . had to speak to three different advisors to get the result i asked for in the first place ! you were as always very helpful and as always you solved the problem my query was dealt with politely and very efficiently . 9 excelent sevise , quick and to the point and easy to understand phone opperaters . my call was handled very well and my query was sorted within a good time limit . good service been with you for years .even got children with you now . really rude and abrupt , would n't answer any questions sort it out my query so quickly i was enquiring bout my bill an could only get an estimate also i 'm trying to access my account and the advisor said shed reset my password and when i tried to access it wo n't let me do there for i 'm no further forward than i was before i phnd natalie was the girl helping me .i had been trying to activate a micro sim all week .she actually explained what she was doing , why she was doing it and why it had n't worked all week .she was calm , polite , helpful and exceptionally competent happy woth the service customer service is great however the 8 for recommending xxx to a friend was because over the last 4 years signal has become worse in my home in and around the house gets poor signal but out anywhere else is n't to bad operator was very helpful took long time waiting to get info from advisor . the lady was gud , but she said the problem could take upto 12am to get sorted and that she would sort it out her end , so if it does get sorted today , i will b a happy customer and give you 9/10 thanks very good service problem explained and hopefully resolved helpful and polite .solved my problem the reason i rang is because my picture messages are sent several times instead of once .this has happened befor and i thought natter resolved .therefore little dis appointed in service .as may hav been overcharged the advisor was very helpful , but have lost a lot of faith in xxx due to a lot of problems over the past few months very helpfully & the young lady the morning was a lovely person well done to her very dissatisfied with xxx , as soon as my contracts end i will change my provider . they did n't help me at all and to top it off your website is half down so i ca n't if see if that would be more helpful all sorted quickly and without fuss , very polite and helpful service job do well very informative your staff made a mistake and as customer i pay the price !hopefully some manager will contact with me ! because i found out i 'm paying more for price plan than was told when offered it an that nothing can be done im out of work ca n't afford price plans an no arrangements could be .made to help make contracts lower caroline was very helpful , addressed my concerns , and hopefully has resolved the issue that should not of arisen . i thought she was very pleasant .not sure yet whether the problem has been resolved hence the 9 i did not feel u were very helpful . noting wrong with the advisor i dnt like xxx in generall as i think its a rip off i ca n't wait for my contract to finish and choose another network polite understand him and sorted my query out with no problems first the business teams do not work at the weekend i presume xxx thinks business customers don , polite but unable to resolve my problem quick n very helpful because was very help .full .keep with good work xxx :-) because its the truth good adviser she was very helpful reassuring as she could tell i was concerned because xxxphone are awsome the very best i only wanted my voice mail deactivated and 3 calls later and a total of 50 mins on hold it 's still not done always find staff happy to help never have any issues whatsoever after much time spent i am paying you for a service i am unable to use . advisor very pleasant and i suspect uk based which is a massive advantage - she was let down by her ir system being v v slow for the query i called up for the agent , was very helpful , polite and was very clear to what we discussed !the customer experience was handle very well and also stayed professional during the call the customer service person looked after my request and made the things that were wrong right , and he assured me that my billing issue would be corrected no options in my circumstances to help when i want my contract to remain active but still pay my overdue bill in a plan .advisor was very helpful and understanding ,i wish all advisors were the same .credit to have on your staff . i think the overall service xxxphone provides is excellent but could improve on some areas but a lot of companies could , as for the advisor i spoke to she very friendly and even though it was my mistake she was excellent . unable to complete what i wanted to do due to technical problems with your systems again ! ! ! ! i have just asked to speak to a manager the call centre operative was deliberately misleading and cut me off rang twice to sort upgrade and told two different things !not helpful she wasnt very friendly but did the job very helpful lady very clear instructions xxx are always very helpfull wen ever i have a problem i phone up just to pay my bill your employee was so helpful about thing 's and told me he could save me money and changed my bill around with out me asking i am so impressed with him 10 out of 10 to him thank you no very good service as lways kinda dislike xxx .but service was good . very poor service , janet was rude , uncooperative and generally talkling to me as if she had no understanding of customer service and lied about my contract renewal dates , you have lost a customer due to her attitude the person in the shop who sorted my clam out should have a pay rise very friendly and helpfull with all the questions i asked thanks the adviser was very polite and helpful and did everything he could to solve the problem ,which he did . everything was good advisor was helpful and friendly and sorted my query quickly advisor very helpful got the info i needed quickly and efficiently ! i was never told 0161 numbers were premium i was only told dat 08 and 09 numbers were premium had problems with xxx since may , nothing seems to be sorted out .not been offered any money back , up grade or an apology .been with company over 15 yrs & i 'm now going to transfer to another server . customer advisor was good at handling my call , i was very satisfied with the outcome he gave me , although he could have explained the reasons i was overcharged on my bill better .i gave xxx a 7/10 rating because whilst the phone call resolved my issues , ideally i would not have had to ring in the first place . the adviser was very helpful and very clear with what needed to be done in order to resolve the issue with a quick and rapid response the adviser was very quite and did n't give much help and advise on my queries . q2 and q3 spoke to ` chris ` he was extremely helpful , q1 i got my computer from the uxbridge branch most helpful in selling it , when it went wrong and i asked 4 advice they did ,nt want to know , also everyone i know tells me you ,re ripping me off with my phone bills , i know nothing about phones and i ,ve asked xxxphone to help me get my bills down but you palm me off with some b.s .and my bills never seem to come down , so there you have it . very good staff very efficient , good outcome . that 's how i honestly feel .i do feel that we have been very loyal customers for a number of years and would of liked to stay but we were not offered anything to entice us to stay , not even a comparable offer to one we have been offered by 2 of your competitors .we are disappointed as we feel xxx did n't even try to keep our custom as if they do n't care that we would leave .we have been very happy with the serviced we have received apart from this lack of enthusiasm to keep us today . i everythink i needed to know i was given clear instructions and was very happy very satisfied with customer service on 191 6 days of hassel to up grade and renew all sorted by .david and managment .warrington ? regards and thank you to .alll asked for advise of upgrade on my second number unable to provide any information very happy with the help that i received well she was good just hope i got the email though . : ) very friendly guy but he could not help me since the my account server was down , yet he tried . advisor helpful and polite .answered my questions adequately .no complaints at all i was put on hold for 20 min and nobody came back on ,very poor service out of all the phone companies i experienced i think xxx is d best and very professional never had a problem they r always helpful and understanding good service as always your system is down so no general info available , went to upgrades to talk about my upgrade i wanted to look at the iphone 4s which i was expecting a price to be added to phone but i made it clear i wanted a smaller initial pay out but larger monthly cost and what he offered was not what i wanted , so we looked at samsung galaxy s 2 which i know is a good phone and again he offered a small monthly bill with large initial pay out which i said again i do not want then he offered 3 months insurance for free which i said i did not want or need he then wasted my time by looking at it anyway .he then told me the way it works best is to pay more towards phone and less monthly again i do not want that he then lied to me saying that the samsung is a brand new phone this is the reason i had to say some towards it , where infact it has been out for months and a good number of my friends have it and paid nothing towards it .he then advised me if i was not happy with the deals he had provided i can look online as it does not work the same way , again a lie as i know that what ever deal i can get online he can also offer .i have 3 accounts with xxx and have had for many years now but i will be closing each and every one when they run out after that .i dont expect special treatment but i do expect the person i am asking for help to listen to what i want and not to have him tell me lies . girl was polite and helpful but ur computor crashd .soproblem wasnt solvd . good service this is second time that i have had call in connection with this matter and matter remains unresolved my request did not solve . ive had a bad time with xxx with the short time i was with you but the customer service i spoke to last was excellent . great service from xxx as always very happy with xxx ! computers are down i cant get any info and was told based on what i told advisor i may be victin of fraud but to try again later as they cant confirm !computers seem down too oftem when i ring why ? was told to ring back in 4 hrs , for a business thats half a working day . thought use was very useful . my questions were not answered .thanks i could not give you 10 but 9 b'cos my phone has been flashing and sometimes went off itself . you over charged me on my bill not happy i am with xxx for 10 years and no one ever speak to me like your customer svs guy tom spoken to me .and you have lost me as a loyal customer.verypoor and ill mannered people working for you who wouldnt want to listen to the customer.instead of helping saying .ihave made decision and no one can over rule it .iwish you can listen the tape and decide it your self.thankyou . never had a good exp from the day i joined the contract .i would never recommend xxx to anyone . the xxx system was and down and so our query was not dealt with on this occasion very unhappy with xxxphones customer service on a problem that has still not been resolved 3 months on .unhappycustomer we ve been with u for at least 10 years . looks likely i may have been fed a lie . quick response .unfortunately the system was down at time of call but operator helped anyway .xxx have always offered me great customer service and coverage . eventhough the call was handled well and with courtsey the problem was not solved due to your system being down and asked to call back in a couple of hours i have had nothin but billing errors that has cost me excess bank charges and have now had to take time on two occasions to try and resolve the issue and have still not resolved the problems therefore i will take the issue to a legal advisor and take my custom to another provider because they were surpose 2 phone me back and never did ! ! ! ! ! was enquirung abt my bill nd nothing was resolved as the systems crashed so i am stil not any better off with the situation xx the problem was not resolved .it is the 2nd time i have called to cancel my upgrade .it is being made difficult . i was told that the upgrade system was down and that i could go in store for an upgrade , and then the advisor suddenly cut me off .so i have just spent an hour of my time going to the xxx shop only to be told its not possible .xxx seem to mess me around each and every time i need to upgrade/add/cancell something on my account .would never recomend to anybody was told could n't deal with my query and to call back tomorrow because other mobile providers provide the service i required .xxx seem to only provide services which only suit their own business needs which a mainly only financial .i have been disappointed since my concluded application with this provider .glad my contract is over in 8 months . she had a nice voice i was treated like a human being and with respect and listened to , whether i was right or wrong .more of your staff could learn alot from the 2 ladies i spoke to . i think xxx is good but on this occasion the system was down when i phoned so my query was not sorted out . yes u never save none of ur notes i ring with a problem u never solve it u take more money for nothing when my contract finishes i will be leaving xxx very bad service the lady was very pleasant and my query got resolved without any issues . i was pleased service is always great but your system crashed so the advisor could not deal with my query i am always satisfied with the friendly and reliable customer service i have with xxx .that is why i 've remained a customer for so many years . well impressed with girl in store today x good service i called to change the date my direct debits come out but the system had gone down and couldnt do it .will have to call again . all my quesnes were answered was on the phone to advisor for ages .he then cut me off and didnt phone back to resolve the issue of my new upgrade phone having been given a new number instead of the same number i have had for years nobody to resolve an issue which has been an issue since 21st december because the computers are down i have to call back . i 'm unhappy that i am paying for an international add on and have xxx passport and i ca n't ring my dad on his mobile in spain .i 'm paying for something that 's not being delivered as agreed .it 's unacceptable .to top it off nearly every option when you call xxxphone takes you to a recorded message .when you finally get through to an actual human it turns out the system is down and i am told to ring back after five .it is then suggested that perhaps there is a barr on my phone on premium or international numbers .funny that as i rang a premium rate number the other day .not even an offer to ring me back i am your customer ! ! ! ! !i think it 's shocking you do n't deliver what customers are paying for and xxxphone are making an absolute fortune ! i wanted my pac code .all your systems were down .was asked to call back in 3 hours to get it . i wanted a new sim sent out but the computers were down so my problem was n't resolved but lady who answered call gave good advice . fed up of extra charges on my accoun no on the whole my reasons for calling were dealt with in a helpfull and professional manner to resolve my enquiry . system down .adviser did what he could but could n't really help very pleasant and helpful service all answers dealt with even when i didnt have all the information to hand . i have online account with xxx when ever i try to log in website is down and you cannot aces your account and when ring for query wait half an hour for ur query i thought the service was quite good still having all sort problems i have to call every month to sort my bill out . first lady i dealt with gail promised me a call back yesterday but it never materialised !paul who i spoke to today was very helpful !he got me a solution to my problem and took his time to deal with me and make sure i was happy with my account . ,it would of been 1 out of 10 if i was not happy i already have 2 contracts with xxx and was unhappy with the deal offered for another contract as there are better deals with other companies . service not up to expected standards nothing less than you would ever giveen very helpful staff member able to answer my question quickly and easily in a polite friendly way . no the advisor was very helpful and did everything that i asked and more no very polite helpful staff very well spoken and made it easy to decide ?x excellent service very satisfied thankyou would recomend to anyone i have been with xxx for over 10 years and always found it to be very helpful and reliable , i was advised one number on my account could be upgraded on 12th of this month now to be told it will be in april due to changes made at the end of last year , this is very annoying i was given false information by an adviser adviser sounded inexperienced and misunderstood my question .then he said the system was down so he could n't help anyway i was happy with the quick service received good service because xxxphone did not resolve my problems and also they said they would call me back when they didn't , also i do n't know whether you have a better deal on a phone i would like , so your gonna proberly loose a customer now unless you ring me back , get the picture , much love one of your upset customers . all questions i had were answered she was very polite and professional i was satisfied with the call but i am overall unsatisfied with xxx as a company , mainly due to an unacceptable bill . i was happy the way my inquiry was handled the problem is with voicemail notifications .i called and got through to an agent .he said it was the wrong line ( the number just having been given o me in the yeovil retail store ) and said it should be addressed by one of his colleagues .he diverted me to an answering machine saying you were closed .i do n't have a problem with the dept being closed but he should have known before transferring me ( by calling them himself first and handing me over... ) .when he knew they were not there he could have given me their number or arranged for them to call me back .so of course i still have my problem and only have the wrong number to call on monday i have been a xxxphone customer for over 20 years .on the website it shows that i can upgrade from 8 jan .looks fm website that rate for iphone 4s is same as for a new customer .i phoned to query this and was told to wait until 28th .competitors seem to have better deals for new customers so i am likely to choose one of them . i am very very satisfied and happy that my problem on my phone was been settled immediately the trouble i had after phone damaged i am very happy with the way she sort my problem . at the shop i found that the best deal were provided by your company .when i rang customer service , even though there was a computer glitch and i could n't be helped at present i found your staff very helpful good telephone manner and explained reason for my wait on an up grade for my phone . my problems were listened to and solved .what more could i ask for ? too many to mention .however your company is very deceptive and does not reward its long term and loyal customers .in any way wat so ever .constant over charging nip rep things .overall bad service and not happy with xxx full stop precise and helpful service everything was well explained and my queries all sorted fast to make xxx services even better in future ... advisor very helpful and fully resolved problem .however , xxx g3 cover in cornwall very patchy resulting in poor and eratic service .more masts and g3 coverage pls ! very good service and very good staff very pleasant i has to call on several occasions .on some occasions it would appear that the employees did n't know how to resolve technicalproblems .i was then told it was the problem of my internet service provider .took me almost 24 hrs to resolve the problem . the advisor was friendly , knew the answer to my query straightaway and acted on it immediately … as far as i know at the moment .i will not be able to tell if she was successful until i am next in hong kong but she certainly seemed to know what she was talking about . they were quick and very helpful and answered my question no answer to my questions but a very nice young lady who did try , without sounding pist off or bored like they usually do i phoned because phone bill was twice as much as i expected due to error by xxx .i think that i should have be contacted by you informing me of issue as i might not have had the extra cash available .the customer service was very helpful and explained the issue . the adviser was n't speaking clearly at all , also i could hear the conversation of his colleagues .thank you - i appreciate your concern . the person ( alicia) i spoke with was very helpful & knowledgeable . did what was expected . been with you for a few years now and not one of you has been able to tell me why i cannot access my account online .when this contract ends i am off . just was a nice call he reacted well i have had to ring on four occasions to upgrade my phone been told on three occasions you have the phone in stock .then sent the wrong phone and have now been told you do not have the phone in stock .i have wasted a considerable amount of time and now quite frankly have little faith in xxx .i will now be moving my two phones from xxx to another supplier was n't given any answers to the questions i was asked and was just told they ca n't help as the server is down very helpful advisor the problem was not resolved although there was an attempt by the staff .in the end i was left without a service which i am paying extra for without an explanation the advisor was friendly , professional and upbeat , u nd this when making a call .thank u adviser was excellent at dealing with my problem and was clear and very helpfull .aftersending phone to get fixed got it back with same fault so i 've got to send it back to get repaired again but told if phone comes back again with same fault they will get another chance to fix it again and this could go on for the rest of my contract .whilei am payin my contract and hav no phone which i think is wrong .mrhanna . the lady i spoke to was very helpfull , and really pleasant fed up having been passed from 1 advisor to another & having to re confirm details , appreciate dp but why twice to xxx ! . also why do i keep receiving letters telling me u r switching off paper bills when i have asked u not to .customer servyice not joined up not good amy who handled mycall was the best yeap..i have lodged a complained over my network in my domen ,nothing is done@u contiune charging me with full charges without rebate ..it shows that your custormer satifaction is never and never your company concern ...since 8months ago ..too bad . i rang with a query abt my receiving emails from my phone , i was put through to one person who could n't help then someone else who also could n't help me i felt they just fobed me off advisor was very cheerful and a pleasure to speak to .dealt with my query very well - an asset to your team . the 1st advisor was not very helpful at all even though i explained i am disabled and have serious health problems at the min the second advisor was the same it was only when i rang for a third time i got any help my queries were dealt with exceptionally well .i am more than satisfied with the help xxx provided . good service very helpfull i was unhappy that i could not put my high bill on a longer payment plan otherwise both my handsets were gonna be cut off .this has angered and disappointed me as normally my payment record is exceptional , and i suffer from epilepsy so cannot be without my mobile phone .although in some situarions i understand , it is very unfair on others like me that occassionally need that extra helping hand , and have certainly earned it over time .as a result of my poor customer service , and to stop my phone being cut off , i will now have to struggle to make big payments very quickly .and lend money from family members .i really feel the rules should be changed back otherwise xxx will only lose customers .i will certainly look at not renewing my contract which is a real shame .i have been with you along time , but this is one in a long line of poor service and issues . helpful . very happy with ur service because it was 'nt me who rang xxx2day , it was my brother .and i did 'nt make the query .but it is his name on the a/c .and i have access2 password etc+i use the phone , but should he need it , then he uses it ! ! problem was solved and caused me no hassle - what a customer help service is all about .the lady i spoke to was lovely too . i was extremely pleased as to the efficency and frendly attitude of your representative sharon and how my enquiry was handled . good service i have taken out a new line for mobile internet with you and none of your staff both on the phone and in store , know what they 're are doing .as such i have been massively inconvenienced and still had no mobile internet . issue was resolved , had quite a few mishaps with xxx that have n't been resolved but advisors have tried to the best of their ability very polite and helpful , and a quick response to my query . because the person i spoke 2 was very helpful and helped me with what i needed your advisers are trained like robots .they do n't have a sense of customer service .you keep changing the rules all the time and from their responses i did n't get the impression that they know what is going on .it is a classic case of ` computer says no` .i have called xxx probably 6 times trying to get an upgrade and everytime i get conflicting information .as an organisation you lost your customer service sense .you do n't appreciate loyalty anymore .i have been your customer for years and now i 'm considering leaving xxx .you do n't deserve my business ! the first handler of the call advised that she cannot handle my call as her system is down and asking me to call again. she only passed the call on to another personnel only when i suggested it .the next telephone handler asked my query to her manager and did not really get a satisfactory answer .the call need handling by another department and so i was advised that o will get a call in 23 hours everyfink i could n't do on my fone exc use helped me with thank u outrageous customer service , wrong information , treating customer unfair , etc service as it should be . 10 because my phone is freezing , the software wo n't down load and your advisor told me to ring blackberry , where 's the ownership , i 'm your customer ? ? i am appalled at xxx customer service .i was passed to 4 people and the last person i spoke to was rude and condescending and wanted to pass me on to someone else .i am now in the usa until thursday 19 and i ask that no one touches my account until i return .on thursday i will be exploring leaving xxx as i have been treated so badly .if someone wants to call me on thursday 19th i would be happy to take a call before i leave .andy there was no long wait + problem was dealt with quickly + service was friendly .: ) they resolved my issue instantly with the outcome i wanted without me asking for that outcome the adviser new exactly how to solve my question , and dealt with it very efficiently ! very helpful and flexible with my problem choosing a mobile . i love xxx because i was given direct answers in an understandable format by a operatives with clear and understandable accents to expensive ,collections team should be 7 days a week and the person who handled my call could not help as i have tried 4 times to sort my upgrade and todays call sorted the issue in under ten minutes .if it was so simple why did it take 4 times to sort the problem ,nearly 2 weeks and 2 hours of calling voafone ? she was very helpful and sorted queries out with no hesitation the reason is clear as rating .this is my personal view . helpful , friendly and good advice quick , reliable , sent me instruction , very professional advisor . the advisor who took the call was actually some1 with a little bit ov knowledge today .i 've rang on numerous other occasion 's to be told to do the same thing over and over again .i 'm constantly losing signal and ca n't access any ov my internet applications to be honest i do n't really see what i 'm paying for with this contract and was much happier with t-mobiles pay as you go service the adviser was really pleasant and helpful great customer service always help fall polite and caring im a xxx man , very pleased with the network and service . good quality of service . all went smoothly with minimum fuss . i am no good at this but i am getting there with the way you told me thank you survey been with vf yrs , and expect these standards daniel from warrington was superb and my issue was sorted out i 've been with xxx for 10 yrs now . very good service ... thank you adviser was helpful but i wanted to be able to block calls and was told to find an app . good promt helpful service getting ripped off even after upgrading my contact .o2looking better by the minute and rhey are .cheaper ! ! 9 because i 'm quite satisfied not enough room on a text to explain how angry i am with you i was very pleased with advisor , very helpful although bit disappointed i could n't get through to the department i required ! adviser had no idea if xxx provided home broadband and i had to wait on hold for some time for him to find out anything about it .he was very polite however . because i 've been with your network for over 10 years .it 's top class .could you tell me when i 'm due a phone upgrade . the store manager at harlow elle was outstanding in service , knowledge and customer service with a laugh .especially over nearly causing a divorce .fantastic thank you attention to detail and friendly patient service , 1 ) i have been with xxx a long time , and not normally any cause for complaint ,2 ) would have preferred network issue to be investigated and fixed , but the resolution is a positive way forward .3 )advisor very good , in addition to current resolution , engineer investigation would be beneficial . polite , helpful , unable to resolve issue , i need to call back when i have a letter xxxfoine sent to me in front of me very good person who i dealt with but unfortunatly the website was down so could n't get done what i wanted not happy with xxx services at the moment but this has nothing to do with the operator i spoke to he answered my questions politely and fully . quality service and most helpful . was very helpful today great customer service nothin' was sorted as they did n't no what cause of prob was i had spent all week on the phone to you and the last rep i spoke to was the only one who took on board my frustration and resolved my complaint .pls thank him good customer service but could n't help me with tracking my order query solved trying to unlock iphone had to call up 3 times yet it 's not solved , the advisor said that it 's the wrong email address but that 's wot the last advisor said too , i thought i confirmed my email address nice n clear but i guess i ca n't win ! clear service helpful systems are down and still waiting for call back sits given wrong information by you quick answer , problem solved quickly sarah the manager on shift today was very bad and did not resolve my issues the man wos very hallpfull the person i spoke 2 was very helpful and polite.thank u . everything was sorted out straight away could n't be happier excellent service .did what she said when required and problem sorted out in 5 mins .again excellent service by the young lady in question .thx ! ! ! no do n't like textin been trying to upg since dec when i was orrigionally told i could but then discovered i had to pay for a new phone .then tried again this was my 4th attempt at upg and lady today firstly said i could n't even upg !when i did it all last wk only changed my mind when i was told i 'd have to pay 15 pound more each mnth plus sign a 24 month contract !so i cancelled it .but apparently he didnt cancelled it propely so your system still thinks i upg !will try again tom but this is getting a bit silly now . good overall service my service was **** i got no help at all i am leaveing xxxphone because your false advertising and sly workers . all my issues were resolved by a polite well and clearly spoken lady . problem resolved by an excellent customer service agent . she was very nice an helped my query so thank you always get excellent service ,staff very friendly she was a lovely lady and dealt with my query well the dept i need was not open and will not be open until monday and as a business user who needs to be contactable this is not acceptable over all xxx is **** resolved matter but the matter should n't have arisen in the first place ! ! as i was happy with how quick my call got answered , how polite the person was any my question was answered i had a very quick response to the queries i had .the advisors were very polite when speaking . very helpful and questions answered clearly how can i know my minutes balance if i am on contract his computer seemed to be working really slowly .it kept taking a while to do anything extremely efficient and friendly advisor .only down point she did n't tel me her name .providing she has carried out my request which i will find out on my next bill excellent service . query resolved . i mostly get my queries resolved efficiently .most advisors listen and advise appropriately & quickly .if not confident they seem to clarify with their supervisor . i have been left feeling extremely dissapointed with the failed upgrade process i have recently experienced .i have been a client of yours for a number of years and am on the verge of taking my business elsewhere , my average bills are 75 pounds . have been with xxx for 3 years and would off liked a better deal on pay monthly but was not offered one query dealt with efficiently . the advisor was great and helpful also very understanding however i would n't reccomend xxx to a friend due to previous experience with your ` customer service ` team no 1 is perfeck and had a few problem 's .wae the phone noo and again . i 'm very unhappy with the fact i 've been grossly overcharged on my bills .having spoken to one of your collegues i 'm hoping that the matter will be resolved . adviser was very good but xxx is no cheaper/better than other mobile phone providers so nothing stands out to make me recommend you excellent customer services from the operator . i have been having problems with u for so long now hi first got through without having to wait .second the guy was very polite .and third handled my quire without any dramas .you have a well trained team . i did not want to leave your network but the signal at my farm is not great .i have no option .so the call i made was dealt with in a friendly and efficient way .i hope you can continue to help me with my problem .thank you all andrew elliott i very rarely have to query xxx about anything my account runs really well but wen i do is done efficiently and politely , every time i would never change from xxx i feel they offer me the best deals and its very rare i 'm without a signal .keep up the good work xxx : ) james when above and beyond to resolve a quite difficult personal issue i have and remained professional throughout .he is a credit to your company and his high level of customer service should be recognised and rewarded . the team were friendly and helpful quick and friendly and uk call centre very good service from the adviser , clear , concise and helpful there was no long-winded menu options , ur advisor was english and v helpful without being patronising !this is the 2nd time ive needed 2 call 4 help and the 1st time the advisor was fantastic talking me thro wot any 12yr old wud automatically no but was 'chinese ' 2 an oldie like me ! good service good friendly service because the adviser was very friendly and helpful im did not getting what was promised i need to amend some settings on my phone following an email im due to have been sent so i dont know yet if my query has been resolved . . otherwise it was a good call the adviser was very helpfull & sorted out my problem customer advisor was very helpful and understanding .very pleased . very helpful customer service from dan , who was friendly , efficient , resolved my issues and most importantly apologetic ! i could not understand was no help and still have the same problem service was poor . not really that is self explanatory overall pretty good all my needs was meet questions all answered except 1 that was because system down but person really helpful gave extension to call back because the person who handled the call was patient helpful and understanding to recent problems help full pleasent n new what he was doing i am unhappy that one of our phones was disconnected because of an error on your behalf .it took 48 hours and two calls to get it back on , and was then told it may be cut off again on tuesday !i do n't have time to keep chasing this up ! good service fixed a fault that has been ongoing since 2nd december most helpfull , could understand what was said , nice and clear . very satisfied the advisor answered all the questions very quickly helped a lot answered all my questions quickly and concisely , very polite , double checked to make sure the info was accurate and sent me an email to confirm what i needed to know . i was very satisfied with the operator because he resolved my query quickly and politely , and graded a score of 9 on the first question because of past unpleasant experiences with xxx that , although resolved in the end , could have been avoided . in this instance issue was dealt with accordingly unlike most other recent issues i have had ... beacause he was helpful ?its a bit self explainatry in the questions x very easy instructions and patient with me also very polite the guy explained that it may take a while for the system to update for my restricted content to unblock which it did but all fine now . no should n't have needed to call if your billing system had worked .the advisor i spoke to was helpful and has sorted the problem because the lady was v polte n v helpful x the operator i spoke to was very understanding and spoke clearly and was very helpful being able to help and sort out my problem not very bubbly on call .soundedboard not satisfied with services i 'm getting very nice lady answered my question very happy i was very satasfied with the service and the handling to my enquire i was ver disappointed that it took so long to reply to a question from november 2011 in fact i think it was realy bad business and also i will seriously considered chhanging my provider when conyract is renewed .however your staff were most helpful7 . my query was delt with and sorted with in two hours n offerd good advice . cos i love you cxx billing was not what was agreed in shop which irritated me .adviser sorted the problem well after some details were asked but the problem should not have occurred at all . the job got done well because i have already tried to sort out a problem , twice on the same issue , only to be told you have been waiting on the warehouse to give you an answer since october .and i feel that is totaly unaxeptable . the lady and gentleman was very helpful on the phone and gave me lots of good advice because xxx wont let me council my contract over the phone . . plus i havent had a fulls day signal since i brought the phone ring me please the guy was very polite and did his upmost to solve my problem.thankyou . the adviser was great !helpful efficient and advised very well ! waiting for resolution on monday . because staff very helpfull .just wish xxx would solve all my problems with my fone i am not happy at all call me i will give you long list please very helpful and took my personal circumstances into consideration in resolving my issues did not meet expectation ... was told to look on youtube how to set up internet tethering , not really the answer i needed ! no since adding another line for my husband i have had so many issues and had to waste so much time calling 191 trying to resolve these . was asked to check phone in a few hours therefore cant guarantee success of.phonecall by which time operator has gone ! if u care 2 ring i will helpful person , problem solved , quick answer . i continue to have really poor customer service .the people are professional but you make so many errors .unforgivable . problem solved quickly and courteously . first of all my problem was not understood and then the query is still not resolved or heard atleast darren was very patient and helpful many thanks happy with help /advice and advisor put my mind at rest always informative and helpful staff i need to make my bill less ...not sure vf can help .i call ireland and its too expensive they were very professional . the reasons being the technician hung up on me after about a hour and a half then tried 2 ring the fone we was tryin 2 mend !i lost a lot off stuff what he told me 2 save !very frustrating !other bloke sorted it in about half hour did not help me attitude was wrong aswell and then hung the phone up on me no. it would take too long i was ignored no thx u service efficient .reason for leaving network - price service was good my query was resolved and chris was friendly but the signal was all crackly ! ! the lady i spoke to was really helpful , patient and polite .normally that 's not always the case but her customer service skills should be rewarded and i may stay on with xxx after my contact ends .thanks anytime i call xxx they are always so helpful always deal with my query very efficiently and fast always very pleasant to speak to .will always have my mobile contract with xxx call answered very quickly , solved my problem and even called me back to talk through phone options as i am a novice . quick to answer phone , easy to understand , very pleasant , told me what i needed to know straight away , very helpful thanks could not solve all of the problems . the lady i just spoke to was the most helpfull i 've spoke to in two years i 've been with you i was sent in the right direction for an answer but my query was not resolved everyone was helpful and every thing was fine very satisfied .could only have been bettered if you 'd offered me free stuff ! friendly helpful and clarity in explaining things because i am disappointed that you have been charging me for a product i returned in november .my recent dealings with you give me no confidence you will deal with this as you have promised .i have been with xxx for a long time and until recently have been happy with your service - but not now ! good service but not able to fix phone as it needs to go to shop pleasant , straight forward , efficient this has been a problem of long standing and xxx .and apple have been playing a game of ping pong .there were other issues it has not been a great experience .of course we are tied into a contract .however , we will give serious consideration to other suppliers at time of renewing .it didnt help when waiting for over15 minutes to get connected to technical support when we get through only to be cut off after 1 word .hello .poor customer service .thank you . poor information and lack of support i have had no problems ever when i have called .my questions have always been answered very helpfull staff at xxx advisor extremely helpful and found me a very competitive sim only deal . polite person and was helpful & patient in all aspects it was sufficient it was the highest score i could give , and i recieved exceptionally great service on this occassion and i do n't want it to go unnoticed . because she was very polite the staff were very helpfull the problem was n't with my own phone but you refused to talk to the phone user as i am the account holder .the phone user has a problem with the phone and was n't asking financial details about the account so it is rather annoying that i then have to make a call authorising you to speak to the phone user direct . helpful , enthusiastic and good at listening cause u asked problem solved good service my issue was not coletely resolved although the handler was polite and as helpful as she could be for the first time since i contacted xxx i spoke to someone who did n't seem bothered i was very happy with the service great service and advisor rectified my promblem quickly told u already - read my text messages/replies .ta . friendly , helpful , quick she was very helpful and tried her best to resolve my issues .fantastic customer service ! i could n't set up family and friends in one call . in the past 2 months u have cut me off in error tried to say i signed a 24 month contract , switched me back on and now tried to take 401.34 out of my bank which has cause me to go over drawn and not so much as sorry and i have to go out of my way for your numerous errors and poor service !i should have gone with orange as they are by far a better company than yourselves !extremely unsatisied and would not recommend to even an enemy .you take too long to answer the phone and also cannot even deal with a query and no managers are ever available . i am satisfied with xxx overall , however i am disappointed that you are unable to send an alert or block calls once the number of included minutes have been used up on the plan . ive had no problem with xxxphone as i have with previous phone companies my request was dealt with instanly and politely i spent more then 20 min waiting- nothing resolved nothing resolved at all ,told you dont have the info 'till 21st ! how can i see it if you ca n't ? ? the advisor was absolutely excellent & professional .no complaints . have been with xxx for probably 10 years and generally find the staff and company very helpful although the new billing system now is not very good .the query was resolved relatively quickly although due to the query being a report of a theft i now how a sim and no phone .lastly the women that dealt with my query sorted it as quick as possible and was informative on what happened next i have been overcharged while in usa and operator could not amend/resolve bills issue ! very helpful unable to provide any real help to resolve incorrect bill in relation to the employee advantage scheme .now i need to make an extra trip to the xxx shop to get problems resolved .agent was not particularly professional or bothered . xxxphone has always been ok wi me and my problem was solved fairly easyly and simply operator could have been a bit more clearer the reason i would not recommend you is because i have had several bad experiences with xxx and the lack of communication between the departments , advisers and your partners . no no i felt as though no body was bothered about my problem and just kept passing me on i 'm dissatisfied with the service fromxxx and the constant changes to the contract .my renewal date is supposed to be in march but has changed to july .i would like to change to a sim only contract but 3 mobile offer a much better service for cheaper not happy with overall service phone went for repair with battery returned without had 2 buy own battery edinburgh shop meant 2 refund money had 2 phone xxx 2 get it as it did n't come of bill but 1 manager in call centre has giving me money for new phone as no battery in htc i might not renew in december advisers are always helpful and friendly ,signal is excellent and xxx give me extra time 2 pay my bills when they are high , good service the bloke was helpful and sorted my problem great advisor who handle my cal you wo n't give me a phone for my business that will accept emails without incurring charges and you did n't tell me until i queried my january phone bill that my recently purchased blackberry does incur charges for email .that 's why . because service i recieved was very good . very helpful customer service and very quick customer service your web site is saying 1 thing and when u call the customer service they giving u completely different informations .lots of thing to type .i just think your staff is not informed properly and they r not sure what they doing .even now i 'm on live chat and he is trying to transfer me to online upgrade team and still nothing .just rubbish ! ! ! i 've been with xxx for many years and find them very helpful and very competitive pleased with the service call answered quickly , resolved quickly , very helpfull thank u as xxx have been very poor to say the least over the past 6 months on customer service but the advisor today was the best i have spoken to in a long time . i am very very happy customer with xxx they are very helpful with any problems i have loyalty . . overall satisfaction .thanks nice english speaking girl the girl i spoke to was very understanding , sorted the problem , was very polite and also sounded amazing very good customer support , well done ! unable to resolve my problem feel i was miss sold my contract because you answered all questions but it took a while been with vod for many years and have never received a handset . my nokia 1530 switchs its self off and at the moment i am getting no joy of getting it repaired by yourselfs ? hopefully it will be sorted fantastic service from keely good service not the advisors fault , but i felt that they lacked in information they were able to provide .although i was asking about a product you did n't stock at this point .this should have been noticed immediately , though the gentleman informed me it would be in stock on monday . good woman on other end of phone she was very helpful ,friendly and polite i have been a customer of xxx for 4 years nw , i asked to down grade and was told could not .so i am paying for a service i cannot get full use of .rip off in my opinion . very nice chap but problem still not solved .there are no settings changed on my phone to withhold my number and i still dont know why its happening .people dont answer if they see 'withheld ' . i rang to ask about my bill but systems were down .i was pleasantly informed by the representative that they would ring back .i am still awaiting the callback but very hopefully ( from previous experience ) that i will be happy with the outcome . the customer service was very good and the lady was professional & friendly .i think the ending of the call needed confirmation that my request would be actioned by giving me some sort of reference number or her name & id number .the worst thought i have is having to ring back again if there is a problem with my bill and not having any reference to today 's call the advisor was really good however i am not happy i had to call in the first place !i feel that xxx is letting me down not explaining the full costs of my bill to me .the bill sheet is complete jargon and i may consider switching network . quick to answer ,( not in call cue ) pleasant cheerful friendly manner .question listened to and answered well .( didnt make me feel like an idiot ) friendly finish to call . 7 fairly happy with network and service , some niggles but nothing that would stop me recommending5 matter needed tech 2 who still had n't answered phone after i had held for 30 mins @ .however person i talked to after phoning back did everything requested with very helpful and understanding attitude10 very helpful , empathic and courteous .handled all requests speedily and correctly making resuming matter tomorrow for resolution much easier i was left on hold for over a hour waiting urgent technical assistance and was then informed that the department was closed !very frustrating . helpfull polite customer service the adviser was very helpful . not spoke 2 any body at xxxphone the adviser was very helpfully but my query did n't get resolved i know it was no fault of the adviser so was happy with the service . excellent service no i have said on the first question the girls i spoke tried there hardest to fix my query which i was pleased with its the fact i am still having a problem with one part of my query which due to me not having another phone for the girl to call me bk on is unresolved but its no fault of the advisor she was really helpful and friendly and i was greatful for her help . all was sorted out and the lady was very nice and helpful very happy with advice and problem was solved quickly the advisor was friendly helpful and sorted the problem within minutes the guy at xxx was very helpful and we ended up chatting about other random things !plus my enquiry was resolved so overall i give 10 outta 10 he sorted my query straight away friendly manner .directanswers was promised a phone call from management tonight never happened !a massive mistake by someone has caused me aload of trouble and cost me a load of money !too say i 'm furious is an under statement !my issuse needs sorting asap i was lied too that it would get sorted tonight this is the 3rd conversation re the same issue and i thought it was resolved those times - waiting to see if what seems sorted comes through to the result on my bill and my queries have been actioned as promised .jade was very helpful and polite cos it took 15 minutes to answer a simple question ! it was .quick and easy . helpful guy answered all my questions they were based on my personal approach and issues raised towards the standard of xxx custmer services performances in different occasions because he was clear and made me understand what i wanted he was good to me . advisor wasnt interested in helping and put me on hold for 10 mins until department shut at eight oclock when the phone went dead tried ringing back but closed for the day the advisor was very helpful and the problem was easy to sort the advisor was very understanding and really helped .very impressed and resolved a mistake from a previous advisor my phone will not open mms following a particularly bad upgrade experience , the operator i last spoke to fully restored my confidence in xxx and it 's customer service . the problem was resolved by clear patient explanation of what to do tried to top up using credit card used before system not working for two days customer service no help whatsoever useless thinking of moving to another provider xxx gives a good service and they must look after their customers a bit more well done team xxx read my 3 previous txts ! the advisor was very helpful and kind the advisor who answered my call : ) we still have to sort out the issues that were created from the incorrect representation of a product from a xxx representative ? very good service in the pub not sure my daughter 's phone was stolen and the lady i spoke to acted quickly clearly and very politely .i could n't ask for better service . although i have been given a good deal from xxx .i feel as though i have to keep on checking up on you to make sure you are not over charging me or going back on your word .just wonder if the savings are worth not being able to trust xxx no comment ! systems being down not good , 1 time for a few hours .advisor overall good , could always b better . my case was dealt with quickly and with efficiency and the advisor was very polite and understanding of the situation . have always been very happy with the service i recieve from xxx which is why i have been a customer for so long .staff are always polite and happy to help 0 i was late activating my bbm and i do not know how to get vodfone to make the transaction right away i dialled 191 option to speak customer services re my business mobile account but they 're closed on weekends . for the first time do i get texing free the person told me he would call back and never did , and was very rude you text me at 9am on a sunday morning and woke me up ..... that really pissed me off very quick to deal with problem and number blocked almost immediately , very satisfied with advice given . issue was not resolved 1 .you gave me test drive date but yet i 'm always ringing because you seem to forget that an change me silly prices on ma bill phone list so barred calls aa soon as asked .phone found 10 hrs later anf was easu to umbar numner . i did not wait long for call to be answered .she was polite and efficient . because it not very help full and expensive thinking about goin back on 02 the call was handled eficently and quickly xxxphone great as a network ...always polite and helpfull ...in this case i feel with tecnology its poor that my wife has been gettin nuisance txs ...the number is a xxxphone number yet all you can come up with is we have to change our number ...not fair realy ...see 'ng as we sending modules to mars ..martin phipps person answered no problem .jurstyr mesage service 2 quick 4 older person an v shop not helpful .need 2 speak not gd at txt all sorted because a never got intouch with any one to sort me phone out and it still is n't sorted 10 i was unable to speak to the person i wanted to as dept closed but the person i spoke to was helpful quick and polite responce to our problem . nothing is perfect .always room for improvement . i was n't able to top up over the phone after midnight because i 'm with asda. i got through quickly , my main concern was adressed but i felt that the operator was not particularly forthcoming with the follow up information . nope i was satisfied with the advisor because it was n't their fault however my phone keeps timing out and i have the same problem acted right away and very helpful even in the very early hours of this morning so thank you . quick and professional cant get them to send internet settings to my phone waste of money excellent service average service if i wasnt happy with the service i would change to another .as it is i have been with you for a number of years and have always been happy with the service .b-) your staff are great and your services are great and together they make a good team . i was pleased it was so easy cant get on certain websites still my problem was dealt with in a professional manner and the operator called me back 3 times when we got cut off . was happy with the service and help i got .the gentleman i spoke was polite and helpful very pleasant when i called the other day i was advised of a 20 % discount and the guy was going to explain how to receive it but i said would call back so did and this adviser told me i had to find how to do it through my company which is different info as i thought it was something online .x vf tech dep not in uk - call assistant not clearly spoken - unsure of technical answer she should have known ( `what 's the default pin number for a new iphone 4s sim card ` ) every call before this one the call handler has been beyond useless .the lady i spoke to today was polite and english and made no fuss just resolved my issue .very impressed with her shame the rest of your staff are rubbish ! excellent customer service no complaints there is a lot of reasons one the way one person says one thing and then when speaking to some one else get told some think diffrent guy was helpful but not very well informed he had to ask for supervisors help to answer my query .but he was polite and friendly and got me the answer in the end because i 've never had any trouble with xxx q1-8-because it was n't perfect ! !q2-9- bcause it was very well .handled .and .we .understood it !q3-10- because the lady who resolved .itand helped us was very helpful and made everything clear ! ! : ) advisor was extremely professional and helpful however i am not totaaly satisfied with my contract conditions considering my length of service as you can see i i have not used the mobile dongle all year and would appreciate a free replacement and was not happy at the high early upgrade fee and the fact that your telephone message indicated i could upgrade free of charge next sunday over the phone but was informed this is a technical error because ive had an extra ten pound added to my bill email was n't working everything sorted quickly and very well overall excellent customer service but unfortunately xxx do n't offer enough for my money , would think they would offer more to people with more bills that 's 4 questions ! reception keeps going down nice to speak to someone who speaks good english and was polite and helped me .thanks .alan . because you were very helpful with sortin my problem n letting me pay my bill wen i 've got the money . the level of service has never changed , it is excellent .to be fair there is an ongoing charge on my account for an iphone that i do n't have .but this is under investigation , the rest of the service is excellent accurate answer with no questioning very helpful advisor with good knowledge customer service was great but why could n't content control be off until you request it to be turned on .i 'm a wine professional and it seriously restricted by access ! the information i was given was inaccurate and i was unable to use web based applications for over 24 hours . i could not understand the advisers accent xxxphone do not separate premium and international calls on their system . the polite manner of both operators , that i could understand , and they me . i rated this way because the person i spoke to was n't very nice and did n't really help at all .i will b calling back later to try an resolve my issue with someone else chap who dealt with my call was quick , knowledgeable and courteous .and did what i asked for . very good , helpful and gave me all the information i needed : ) very helpful , and understanding , and got information that i was n't aware of am satisfied with the operator but not the response . i was dealt with in a most professional manor the lady explained everything to me so as i could understand phoned up wiv a problem and problem got resolved . no the service was good but the problem is reoccuring .i could n't always hear or understand the advisor is a good services the person who i was talking to was very polite , gave an excellent explanation and provided all the information what i was looking for it 's a good service and the lady on the phone was very helpful good service very friendly and got me a fantastic deal : ) your advisors are very good but your company is dogmatic the lady was very helpful and informative . customer service excellent but considering the amount of phones i have the charges are too high and data usage is limited i could get a far better deal with other networks very happy with the way i was treated .person listened and did n't just treat my call as spec but actually had conversation about issue i was calling about . long silences , was polite and gave me info required excellent service , polite staff , very helpful it was caroline she cleared my query was polite un friendly just i am happy with the ending of my enquery . fully satisfied with the operators attitude and ability with the right service , good service and patient manner very pleased with the service given because he was helpful but did not solve the problem because i spoke to a really nice man called peter who was clear , punctuate and precise ! over all very good as i always get the service i require by people who understand me and my needs whenever i 've had a query or dispute it always gets resolved adequately . experience very enjoyable .staff very helpful .and professional .query resolved very quickly . the man i spoke to could not of been any more helpfull very good my bill error should not have happened in the first place .although it is a minimal amount i have encountered several bill errors in the past with xxx and as such feel that i need to check my bill over every month .ideally i would prefer to have more faith that my bill is correct first time every time without the need to check .however your advisor was most helpful in getting this matter resolved in a prompt manor .as an aside i also note a slight discrepancy between my online bill total and that displayed via the xxx app on my iphone .although only a 1p difference this shows to me that you are running these off of different systems and lack of consistent accurate information to your customers is in my eyes simply unacceptable . very good service and promt miss information and not clarifying all the details to me clearly . .you always try to hide some fees which i do n't like .it 's very good to explain everything to costumer properly and do n't omit any usefull information from them ..you are ripping off people by hiding valuable information or not clarifying customer service representative argued with me as opposed to help me resolve issue .i have been long term vofafone customer ( and continue to be so through work ) yet i have been charged for an old account post cancellation .very disappointed xxx customer . efficiency because both advisors were extremely helpful and gave me the information i needed in a clear and concise way the agent on the call as very efficient and helpful he was very clear and i could understand what he was talking about .he also helped me as much as he could .very nice man . no. looking to cancel one number on contract and although adviser v polite- nothing but advised to write an email . i spoke to 4 different customer service reps in 7 days , each time having to retell my problem from scratch and it is still not solved .all my calls go straight to mailbox . good service from the lady but she could not help me as i have to ring up tomorrow because the warehouse is closed now .this is a issue that should have been sorted by now firstly i feel that the overall coverage has deteriated over the last year for instance i go to devon to see my children on the a361 part of the road i would have no signal for about a quarter of a mile now it 's no signal for 4 miles i live in binfield and the reception has got worse ther too or maybe it 's my iphone i have been with you for about 20 years and my children are on xxx as well my contract has finished with you and i am tempted to look at other network providers to see how they compare unless you can help me with this regards bryan the advisor handled the call quickly , explained all i needed to know and was pleasant since i became a very nice treated thank you . waited over 24 hours to get my service reconnected , after being told it would only take 5 mins , by an imbecile in a call centre in some foreign country .made several calls yesterday & was constantly given load of nonsense , until this morning , when i spoke to someone in the uk who understood english & had my service reconnected immediately . the young lady sharon frm the welcome team was absolutely brilliant & although call was awkward handled the whole issue perfectly thk u i would actually give 20 out of 10 if u need anymore info pls call thk u agn friendly , informed and helpful i want a refund on all te months i 've been paying for 2 charges that i never even asked for !been paying 15 pounds a month for 2 services that i have t agreed to go on my account that i did n't even know i had ! ! ! ! as i got passed round 3 people and got nowhere .ended up talking to a foreign call centre who couldnt understand what i was even saying . all my queries were sorted out for me and the necessary changes made to my account and suggestion made to prevent reoccurrence of a problem all with courtesy and humour .it was also good to be able to clearly hear your advisor without background noise from other people as happens at most call centres which makes dealing with a problem very difficult and annoying . i was promised a call back to an alternative number to go through settings on my phone but still no phone call the advisor was so grt x could n't have askd for better i had a second question but before i could say it i was cut off by the advisor ( a guy ) because your service is rubbish .the alternated service lies and ur prices are expensive . cos i 'm at satisfied customer clear , lucid , knowledgeable customer service staff . because i 've been with xxx for a long time now & always get gud service .thnx . the advisor was very fast in dealing with my request it was clear he knew exactly what he was doing .he was also informative and friendly . overall .quick and sound results .thanku details adviser gave me were different to the one on my account with regards to upgrade dates . very helpfull the customer service advisor was friendly , cheerful & dealt with my query efficiently . my phone has only just arrived at the repair centre and it will take over a week to repair .the insurance is a lot of money a month and the service should be quicker . am really impressed with the services most of the time just that sometime it take time to sort out what i want excellent polite service .particulary the telephonist it was a fairly simple query so would n't affect my reason to reccomend xxx however the operator was awesome and got it sorted straight away . great service , helpful and i was satisfied with the outcome . xxx staff very helpful and friendly , they always solve issue and give extra help and advise that was n't expected xxxphone are a good phone company to be with , i was struggling with my bills a little but they helped me through .the advisor i spoke to was a really cool guy from up in scotland ( where i am from ) so it was easier to speak to him and have a laugh , i hope xxxphone have a record of this guy and send him my compliments ! honest feedback as a long term v customer . very helpful resolved very fast great service x i was passed to three different people and feel my problem could have been dealt with by the 1st person .my problem should have been picked up on dispatch back in september .the lady i spoke with the 3rd 1 was brilliant ! ! i donr ever feel staff know what they are talking bout and my bill each month is 60pounds to expensive . good fast response always very happy to help find a solution to what ever problem i have .. i have been with xxx for nearly 4 yrs and always find the staff very accommodating : ) my problem although not yet resolved the adviser was pleasant and efficient .also importantly for me it was a uk call centre ! always room for improvement but was very happy with the service the ratings i gave reflect exactly how i felt . staff great , unhappy with xxxphone withholding information on my purchase of 2x4s phones yes he was really friendly , helpful and sorted my problem out stright away thanks . satisfied yes the advisor did not do the right thing wot i said coz the avsa was plot and sotad my qeri out and she now was se was onbout the agent was friendly , tried to solve any issues and arranged a call back and gave discount where he could .a problem solver and a great employee from what i can see . excellent service the shop gave me a new sim and said i could activate it by phoning you up and giving you the number .your advisor says i ca n't and i now have to travel back into town again . when the phone is put down on you that is igorant , when you are paying for a service you expect a service and to be without a phone without any warning is disgusting , the query had to be referred to another department so not resolved but the person i spoke to was very helpful i have been with xxx for many years and am satisfied with the service satisfied with service no signal no service point less having a contract when you ca n't use your phone xxx ccustomer care has always been second to none which is why i have stayed with them for so many years xx and also always answer just in case i win a little treat thankyou ly xxxx my adviser was excellent but i rate xxx poorly as if things had been taken care of in the first place i would not have had to call . the advisor was not very understanding to the issue of my call and gave me the impression it was my mistake , contradicting my previous calls regarding the same issue .the advisor solved my issue in the end but i was not feeling very relaxed by the end of the call . no sorted quickly and efficiently the reason for my ratings are that the adviser was highly polite & professional , also dud everything to help with my query & some useful info on top .many thanks .mr.l.farmer . i do not think xxx should sell i phone 4s and just leave you cast adrift when it will not send e mails , in fact i don t think you can under the sales of goods acts good coustmer relations the adviser understood the problem and how costly it was .i gave a seven because the options on how to get the best on international calling should have been explained when i entered the contract and to date its cost me 20 pounds extra which was avoidable for your last two questions all my questions were answered and the matter was resolved with a minimum of fuss .for the first question i was sold an excellent handset but i had queries about the suitability of the tariff package that came with it , which led to this morning 's phone call . as always i feel that your staff are extremly helpfull , and understanding of customers .thank you all . adviser was very helpfully and did n't take long to sort things out . because the problem stil not be resolved very helpful and polite trying to base on this call but overall not a great knowledge of options for my travel . as always i find your customers service agents helpful and polite polite and quick 8 as i generally like xxx however do have problems with signal sometimes .10 's as my needs were met fully today .thank you she gave us all the instructions and it did n't work did wot i askd i was pleased with the service i received . your man simply could n't answer my questions quality fast service and a very polite and helpful member of staff who should be thanked for being a credit to xxx staff helpful and answered all my questions but i ended the call as was put on hold for too long waiting to speak to someone about an overdue upgarde . i felt that my query was delt with very well x my contract was suppose to b 41 a month instead u av been charging me 73 as i 've been paying insurance when i never even asked for it advisor was very helpful but i do n't think i will recommend xxx after this always helpfu good customer service - helpful and friendly because i have been with for a long time and first time i have a problem it seem u r not bothered all u want is my money thanks for nothing the advisor was brilliant she sorted out the problem and made sure that everything was done !perfect customer service ! ! low rating for experience due to the fact i had to prove proof of purchase even though i was calling the company that i purchased the phone from , in my opinion you should have all that info there instead of customers having to send it good service i received a new phone and no cd came with it i wanted to up grade my fone online and have been told you have changed your policy so i have to wait till may and my fone is rubbish and keeps going off though i was due up grade ,phone yes but he says june fair service but not go out of way to help was very satisfied with the help and the guy a spoke to was very very helpful very pleased with service ! ! you closed down my e mail account i do n't hav good signal home i ca n't open my facebook page i felt i had good service from the adviser x not bad service my question were answered , and always are answered very quickly and efficiently . since i had a claim submitted in october i still have not had it .sortedout then xxxphone took the money out of my account for the calls and have still not returned it i have been charged by the bank even though you promised the money would not be taken out i have been with you for years but the service has been awful the girl who delt with my problem got it sorted and explained it all to me and was very nice advisor was very helpful he was nice , friendly , helpful ive been with xxx for 13 years and the servis has always been excellent thank you excellant customer service .very helpful it took 5 different people / conversations to sort out my issues on sunday , i was promised a call back from the replacement dept to arrange a 'phone swop' , it did n't happen , it took me 10mins to get to the right person , by which time it was too late to sort for the next day .not impressed with the xxx customer service this time . the 1st advisor daniel seemed interested where as i felt like i was a bother to the second advisior he did as i asked in 5mins . i still have no signal on my phone and also still ca n't access the internet which is why i spent 20 minutes on the phone trying to resolve no very quick , polite and efficient service . no no. that 's a daft question . quick service cool guy excellent service ( again ) pleasant staff nothing to much to help out just a fantastic company to deal with you should be proud that you put your customers first see us as human and not just a number thankyou . can not view my bill on line although i am registered .3calls and still not resolved excellent service and very polite friendly and helpful service from advisor the person who dealt with my call was very good , polite and knowledgable , i will just have to wait and see if the problems will be resolved , if not just get ready to expect another call !and the ratings will be very different ! ! ! was told that i could get a temporary replacement at local xxx shop .not true .wasted trip .and made worse by having a recent knee injury . my questions were dealt with and i have always found customer service really helpful you cannot tell me a modern smartfone whose battery lasted 3 to 4 days for a year now only lasts 8 hrs after a repair and no one wants to know .even told me this is normal .customer service terrible 1 .there werent many offers .2. i did n't think i had learned that much after leaving the store .3. ross in aylesbury branch of xxx was very helpful sales advisor was v.friendly and help full with all my questions he had time to go through and look at the phone with me .he did n't seem like he was interested in just selling the phone and rushing me out service was good i was very pleased with my phone choice and the advisor in the shop was very helpful and patient dealing with my requirement made sure i understood evrythading and was very helpful excellent all round greeted at door , were seen quickly , changed my contract to what i wanted , friendly staff . no comment . the sales man was very helpful the service was quick & friendly plus very helpful .also very happy with the contract and of course delighted with new iphone ! i thought that the service was quite quick and i did not have to wait around which was great .also the sales advisor was very helpful the sales **** was fab - very knowledgeable and extremely helpful girl in shop v good , polite , friendly and v knowledgable . i 've been a xxx customer for 3 years with 4 contracts .they offered me no decent deals sales assistant was very helpful , friendly and polite :-) i am very happy as i got a new phone and also get to save money every month which is s bonus . jason was very professional helpful and could not have done more to help would recommend him to people and know where to go if need anymore help because i 'm fabulous very helpful service very good service the man in the swindon shop was very helpful and explained well . gc i was a satisfied customer ? fantastic service from the store manager fabiano .no pressure applied .questions answered well .very happy with my phone and upgrade . the sales assistant did n't really seem to know a lot and he had really bad breath absolute credit to your company , the advisor has som e of the best customer service i have ever experience .huge well done to her . the sales advisor was very helpful he listened to what my requirements were and gave me a choice for me to decide .he than proceeded to action my requirements and explained everything thoroughly .a really helpfully guy . i was very pleased with how helpful the adviser was in the shop and the attention we received but marked down to a 7 as have been waiting all day for my phone to be activated .i called xxxphone this evening only to find that my new sim card has n't been activated and now have to wait 3 days for a new sim card to be sent out to me as i ca n't get to a store due to my working hours . i was happy with the service i got and am very pleased with the phone very helpful assistant help to sort out all our queries and get me up and running on xxx including speaking to 02 on my behalf top man very good at his job not what we have experienced in some of your other stores as i was happy with all the help i got and how quick the service was already have .gareth was excellent . see q1 reply . every ?i asked he answered and was very helpful in changing my contract to suit my needs and it made it cheaper so a good deal service was very good and the phone and plan is very reasonable . service was friendly and helpful and provided the right product at the right price . sales assistant was very helpful and saved me money on my account , and good advice re upgrading all very good had a good overall experience you said 3 questions and this is the 4th .on that basis no thanks , i 'm busy . all round very good alex was very helpful , listened to what i wanted and did not try to sell me something i did not want did n't try to sell me the most expensive package .listened to my needs and made recommendations . well all was helpful as far as possible .do n't have a date though for my i-phone 4s arrival which is disappointing allthough not the employees fault who assisted me well . i dropped my phone in water & it broke .i was 5 days away from an upgrade so went to the store & they said there was nothing they could do .the manager was positively unhelpful .i then called customer services who authorised the upgrade & saw a lovely woman in store who helped me sort out my new phone .v disappointed at my initial contact as this in no way rewarded my loyalty to xxx . i was happy with the service i received ross in the store was informative , and professional without being pushy , and managed my expectations well negotiating for a new contract the service i received from the sales assistant eexcellent great man could nt do enough for me .also it made my husband stay with xxx .as he was going to move to orange . calm knowlegable professional accurate answers to all questions all staff in store polite helpful outstanding service so far i havent had any problem with phone and shop assistant answered all my questions .i didnt give a 10 because my original contract with u had expire although it was automiticly renewed spite of having been told that i would b notified before d 2 years(length of original contract ) were up .i would have given a ten if i had been notified and based on my usage suggestion for upgrading my contract would have been made to me . i was served quick & efficient with everything i needed to know explained to me in exceptional form .service with a great smile .would highly recommend scott and his service . c ompletely satisfied store opened 10 mins late .printer was n't working properly . i found the staff , helpful , polite , efficient and knowledgable .thank you . it was a good service overall and i got a good end product sales assistant was incredibly helpful .gave honest advice on how best to begin my new contract as well as pointers to the best deal even those that were not advertised .in short cynthia was the reason i switched from o2 . the young lady cynthia who served me was extremely helpful had amazing people/sale skills and was willing to help in anyway possible , she also had the answers to any questions i asked .she is the best mobile phone sales assistant i have ever come across because i could n't think of anything that was bad about my service yesterday : ) your team is efficient friendly and available .waiting time was brief and kysar in oxford explained everything in easy to follow terms and listened to my requests . the guy who served me was very good but offered me a discount but then could not give it to me the service i recieved was excellent . your sales assistant anthony was fantastic & so helpful &very patient . usually it takes forever to get to speak to someone but today the service was very quick and i upgraded my phone easily .the staff were very good . good service deal and phone but could be quicker i had excellent service from the sales advisor oliver and he dealt with my request , making sure everything was correct right to the very end .my dad told the manager at the end how impressed he was with the service .i was a very satisfied customer . the service was great !the person serve on what to get . jeremy was fab and incredibly helpful 10 .for general net work coverage and reliabilaty .9 . would have been 10 but background music made it difficult to hear whats being said with othere talk going on .2nd 9 for sales person .very helpful , very helpful and professional good service xxxphone does not have very good signal coverage , however the sales advice was very good i found the staff very helpfull and knowledgable ive been with xxx for a long time and have never been disappointed sales advisor was very honest and gave me every possible option so i could make my decision there was no wait the reason for my visit was established early the assistant was excellent and it all took about 15 minutes .it changed my perception of service in store .thanks great service today , but was only there today since the iphone i bought yesterday was faulty ! sales advisor extremely helpful and pleasant .my handset had a problem which i realised as soon as i came home , when i returned to the shop he exchanged it immediately . very helpful and efficient service from mark in newbury store .very impressed good service had to wait long time tho .nothing recommend to me no thank you sales advisor unfriendly that is what i think its worth . good friendly service . satisfied , just a little pricy and very little room to manoeuvre staff were knowledgable and very approachable . for reasons that you could n't help i went in with a 16gb iphone 4 asked for the same phone and got an 8gb version .bar this incident though , i believe that your services have been good very helpful , knowledgable and pleasant the sales advisor was very helpful & professional .very knowledgeable as i was not 100 % sure which phone i was going to upgrade to .despite the store being busy , there were sufficient advisors & i was n't rushed in making the right decision . as she was helpful and explained things clearly also was very present to speak to . service was reasonably quick .sales advisor ( tom ) was very helpful and explained things clearly .shop does feel a bit chaotic and overcrowded though . very polite and helpful had been in 2 weeks b4 & had excellent customer service but this time felt disappointed !was not informed of basics of phone ie how to phone switch on !was offered a deal when previously came in but when i went back in said cld no longer offer that so i was going 2 walk away but the person i saw last time came over 2 enquire if all ok & was very helpful & offered a better deal ! sales advisor ,sam , was very helpful and friendly , had to go back in the store later as my friend and i realised our numbers from our old phones were mixed up ( i had her contacts and vice versa ) .problem was dealt with swiftly by technical advisor and original sales advisor .unimpressed with deputy manager ' shay ' who raised the ticket for our error and made a comment about the sales advisor saying 'he 's poor '.found that very unprofessional , seems there is a bit of blame culture within vf.overall sales experience was good . they were very helpful and alloud me to get a better tarrif then i usuallly would have advisor did not explain tariffs well . my issue was adressed effectively and ashley was professional although i am giving you feedback , i certainly do not get the believe that my feedback will be taken forward to a positive resolution .i have been a customer for a number of years and in the time being a customer i have fairly satisfied with certain outcome resolutions by the customer service agents .in the recent months i have been extremely dissatisfied in terms of the way customer service agents have behave towards myself .the responses from the agents have made me feel under valued , felt like a number and not a person to your service , get the impression that if i want something i have to argue to get a fair compromise .not sure where the meaning of ` customers are always right ` has gone ?i have explained a number of occasions when making contact with customer care agents my concerns but yet none have recently been resolved , i am now considering taking matter to ico , and financial services authority as i am now being told that my contract does n't run out until july 2012 when evidently my contract runs out in may 2012 .i have now request subject data access request an pursuant to section 1 77 consumer credit act 1974 my contact to prove i had signed it in the store .i taken my contract out over the phone and not in store .regards kyle no overall experience only negative because automated system disconnected me twice while in queue for advisor i rang up for the 5th time why my phone wont work and keeps freezing and no one can ever help got little peace of mind over my problem .very nice person and helpful had trouble connecting to payment system .the lady who helped me was very nice and helpful and more importantly was cheerful and had a sense of humour and i hope she gets to hear it was appreciated the best ever had problems since day 1 with xxx .nothing seems to be done after the initial call .takes 2/3/4 calls to get the problem sorted . query was resolved but advisor had problems with understanding because i get nothing but problems with my phone and there 's never nothing you can help with lady was very helpful and understanding no problem has been resolved . first class service by lisa from your warrington call centre .mr swann because i was told i cud update on auto mated service and it was wrong and and to upgrade on line phones doubled in price so not happy at all really i been a customer for years now and i thinks its getting bad very helpfull and informative .was not put on hold . good signal coverage , excellent customer service ! rubbish service because they said they had never come across the problem before ... just so very helpfull ! ! excellent service in all respects very poor service i got a good response from the staff and quick also very freindly i would recommend xxx because i have had no problems before this .i am not satisfied because my query has not been resolved and i still cannot use the internet .the adviser was helpful and fast working this has taken years to fix , it was not working yesterday or today 'nough said having to pay yet more money when i was originally told i would n't have to!feel made a fool of .definatly not recomedin xxx . query was handled quickly and problem resolved . all 3 responses i got were shocking . this experience was handled quickly and easily because i have never before felt less valued as a customer by both your insurance team and xxx its self i have been a customer for over 5 years and this is the treatment i get ? the representative was very helpful , went through all the options i needed and gave me some very useful information about using my phone that was n't part of my initial question .he was also very friendly . no : ) very helpful and friendly the result of my request will arrive in 3 days ...so i have wait . xxx the best the person assisting me was very helpful .the person who put me through was a little defensive though . the operator i had was first class .my problem took considerable time to resolve and the operator never gave up till my problem was completely resolved .i have had many other experiences where the operator would have given up or passed me off to some other department because it was too much hassle .she was very good no resolution to my problem , which l believe is a issue created by xxx . this is the third month running the i have been charged for four phones instead of two .i updated my old two phones at your recommendation .please sort out your admid . because xxx has n't let me down got through to advisor in about 1 minute and issue was understood and resolved straight away because he did the job politely and well 9 very helpful adviser gave me a good deal and explained everything in plain english answer all my problems immediately the person was really helpful , polite and sorted out my problem quickly . jade dealt with my call quickly and effectively she was very friendly and helpful and dealt with my query exceptionally well staff ok not happy having to wait 24 hours for a call back need to go to xxx shop now because the adviser on the phone was very good and very helpfully the advisors at xxx are always very helpful quick response with clear scots accent . adviser was very helpful and polite did n't have to wait in a queuing system which was nice too the advisor i spoke to was helpful in hopefully resolving my issue .still waiting to here from the billing team . because the service was quick and the operator was very very helpful with all my questions answered all queries & got my new device activated in minutes .superb service all roud fantastic service advisor bent over backwards to help solve the problem the person i spoke to was helpful . however i have been with xxx a long time , i want to upgrade my phone and have to pay for the privilege and an early upgrade cost. i think that 's poor and will reconsider my options when it comes to the end of it . waiting for content control to be removed .should take less time . 8 my query was n't sorted , and i was offered to downgrade my price plan data !thank you but no!and after three calls to your costumer centre , my problem was n't solved and no options were offered !as soon as my contract finishes i 'm out ! got my problem sorted am not vry happy with the last couple of calls i ave made to use but th last call i was happy with he was very pleasant and helpful .the reason you did n't get full marks is because i felt the information on my billing query wasnt accurate because you asked me strait forward answers in a clear polite understandable fashion most helpful as had a few issues and problems lately with direct debit set up and bills etc you asked . good service because every time i have asked for help xxxphone have been very helpful .o before xxx would value there loyal customers but i do n't think this is the case now . your advisor was friendly and understood my problem right away .she advised well and answered my query pay phone bill it a lot easy now it was explained that i could n't do what i wanted to do , that was to stop use of one of the phones on my account after the 300 mins used up , an that could n't stop a person calling my number other than reject from my own phone . i have always been very pleased with xxxphone customer services . fast , easy , polite . because i was satisfied with how my call was dealt .with and all issues resolved i still have issues with the my xxx app on myiphone have been with xxx for yrs and they always been excellent i got my questions answered quickly and efficiently . service good problem no signal in ba9 8nq area poor service and high tariffs .no benefits for long period of being your customer . they were friendly efficient quick and polite .i could n't get better service i found the caller personable and helpful .he grasped pretty quickly what my annoyance was and proved prompt in resolving it .i have always found xxx customer care to be excellent in any event and this time was no exception . unhelpful and very annoyed with vodofone on whole we have been loyal customers who have paid extortionate prices in phone bills and we do n't receive paper bills the lady i spoke with was lovely ! very rude 10 very helpful i tried to cancel my contract in store 6 months ago , still not actioned .put of pocket to value of 200 pounds .girl on phone was very helpful and credited my other account with 70 pounds .xxx have done this to me before .i will be cancelling contract on this phone as soon as able and will move to another provider .girl on phone top notch , xxx useless . the adviser was very polite and helped me with what i needed i just like your customer service , service good service 2day ? i was happy with the service i think the advisor i spoke ti did everything within her power to resolve the problem i am experiencing but could not , i still unfortunately have the same problem and cannot make or receive calls using my htc desire handset . adviser was very polite and helpfull it 's always a good service given by vondafone . the person was very helpfull an easlily understood very polite quick efficient and polite the first agent i spoke too gave me wrong information but the second time i phoned the gentleman was very helpful and lovely in the past been let down and hung up on a lot .also asked to speak to a manager and was foged off .to much covering each others back and not helping the costomoer .happy to help with reason free between 6 pm and 8 pm .thanks xxx r great the advisor on the phone was n't to sure about the problem i have been having with my online account he took the time to look into it and then speak to his supervisor to check he then cancelled my account and gave me clear and exact information on how to re set it up tomorro so that i can upgrade early on line tomorro i have a system error with my phone since a software update .i have lost all pics and video clips .more to the point i called in for help and was passed to tech dept who after listening to my problem cut me off.i then called again repeated problem to new advisor who placed me on hold for 18 mins .i called again to be told to take the phone into the shop .would u be happy with that kind of service . ? i called to renew ny contract but could not do this over the phone which is very inconvenient as work and dont have the time to call into a store ; given the reason i started the contract over the phone great customer service but my issue was n't resolved ! my question was n't answered .as i wanted to know how much usage/cost i had used in the last week .but you ca n't check that until you receive your bill . the team member i spoke 2 was polite ,quick and understood exactly what i was talking about .she also had a **** voice . because call was answered quickley and very efficiently .theoperator was helpful polite and delt with query to my satisfaction good experience with polite efficient service on last occasion but not always the case ! you asked for it the agent was extremely polite , professional and helpful .will definately recommend xxx one net i have called 3 times and have not had my issue resolved .i am paying for services i ca n't use .please resolve the issue for me . problem sorted to my satisfaction .operators spoke to on both occasions very personable and helpful . cos i 'm very hpy it was advice for a future action by me so was a very straightforward call . professional friendly service talking 2someone who knew what they were doing yes yr ripresentetiv is verry nice & polite hendled me the advisor 's knowledge answered my query completely u r always v helpful but sometimes the advice varies from person to person query dealt with quickly and easy to understand resolved quickly , efficiently and politely because loyalty does n't count . the service from the advisor was excellent but i 'm frustrated by the fact that i still cannot access my phone account on line in spite of three months of trying !can you sort it out for me ? the first couple of times nobody helped but the last woman i spoke 2 really helped me found that the staff were verry help fill and cheerie was happy xxx phone help me with my problem you are going to cancel a package i have which i find useful , europe unable to sort issue with sim card and new phone htc radarwould not accept sim spoke to three people waste of space sent phone back very happy with the quick customer care a very help and knowledgeable advisor because i was very with ur serivce i am paying for a contract phone i do not have , i returned it to xxxphone in a prepaid env. the issue hasnt been resolved and the advice given didnt help or reassure me .i am feeling quite angry and disappointed with the service . the lady i spoke to was very supportive and helpful with my call xxxphone rep wont budge on phone upgrade or price plan to match existing deal at carphone warehouse so i will be cancelling my contract . xxx overcharged my contract for no apparent reason , i switched from orange to xxxphone expecting the receive better service instead i receive unauthorized charges and unprofessional customer service on my first call this experience has made me regret my decision on switching to xxxphone . overall satisfied i was spoken to by someone in the technical team who was very rude and hung up very abruptly !this is another problem in a huge list of problems i have been having with xxx !will never recommend xxx to anyone and ca n't wait until my contract is up ! stop texting me overall the service has been good apart from the last couple of month where i havent found xxx very helpful . no i tried to sort out content barring online but website crashed fri and today .so i called to sort it out . friendly customer service lady who was very helpful in my queries . the advisor was very helpful no encouragement 2 stay with you my phone is not receiving picture messages anymore .i was told to switch it off and switch it on again and it would work .but it does n't .help ! i 'm happy to have my problem sorted and i felt at ease talking to the adviser on things i did n't quite understand .thank you the matter was solved promptly , efficiently , proffesionelly and in a friendly way .a1 adviser .thank u . happy with the result , polite friendly staff x phone call was cut off at xxx 's end and i did n't receive a call back .query had not been resolved . helpful & informative .saved me some money ! i find xxx have failed to live up to their expectation of being a good service provider. . im disappointed on how ive been kept up to date on my phone issue and considering this will be my fourth phone im left to question what xxx care about the most , peoples money or bringing a valued and competent custom to its customers .ive made it clear that i will never reccommend this network as i 've had to many problems in such a short space of time . . the low ratings were due to nothing being done when i replied stop and also the advisor the other day obviously did nothing to try and solve my problem but today your call advisor has been so helpful and so quick to sort my problem out please thank him for me . i rang with a problem about a p.u.k code for a p.a.y.g phone an the lady i spoke with was very helpful and she phoned through to the pay as you go dept an got the p.u.k code for me so i could unlock my daughters phone thank you for your help was good but should have asked if i wanted anything else or other offers got hung up on twice and xxx can never understand what i 'm saying and i 've had a lot of bad experiences with them ie payments helpful staff courteous , interested in helping me , explained so was confident i was getting what was best for me all you hope for from a customer service jonathan was excellent due to his friendly phone manner/good knowledge/confident advice & clear & concise information . had a blackbery phone replace by yourselfs this year because the first one was faulty , this one is also faulty ,to then be told that you dont do an exchange program for that phone anymore , why was i not inform of this when you first replace the phone , and then to be told by your adviser to take it into the xxx shop to get them to send it away , i have been with xxx for over 20 years first time i am considering leaving when all the contracs are up .i neeed all my phones for my bisuness to leave my phones for repair is out the question , problem could n't be resolved but at least the advisor was honest enough to tell me . answered questions ,cooled me down ,provided solution ,friendly and professional no my query was sorted with out any problem and the man was very pleasent and polite . a good friendly informative response . 6 ; i do n't think i 'm an agent for advertising .providers should be kept on their toes to make sure they supply a good service .9 ; my query was answered very adiquetly .9 ; very good natured and helpful adviser . poole high street shop service disgusting .customer service adviser is about as useful as a **** in a colander i pay for a service i expect a good .service .i will not be renewing a contract with you after this .experience . as me and my famley have 9 phones with vod wen they are working its the best network 10 on my previous calls to the call centre i felt that the person at the other end of the phone was not really interested in my problems , however this lady fully understood my problems and took them on as though they were her own , thus resolving them very efficiently .lessons could be learned from this person , as she showed outstanding customer focused skills .well done .dominic robinson good polite servic advisor was polite , engaging and answered my query swiftly .also there was less automated message barriers before talking to an advisor . the advisor was very helpful but was unable to resolve my problem due to the warehouse being closed . good service . well i have been waiting for my new iphone for 2 weeks now due to an insurance claim , pay my line rental , pay my insurance , been a good customer do n't think its a lot to ask to get what i am paying for .i will be calling back tomorrow regarding this and if this issue is not resolve then i will no longer a be a customer of xxx and will be cancelling my direct debit .with regards to your customer services team some were very polite and did try and help others i think could do with retraining as they were as helpful and useful as a chocolate teapot ! ! ! ! ! ! ! xxx is good .advisers tried to help and were great but nothing was fixed i still cannot access my mailbox from abroad she was very helpfull good level of service but lots of options before talking to an agent the agent was rude and talked over me .it seems xxx has it 's own intepretion of contracts and i called to buy more products !amazing ! ! ! ! la chris was a very nice guy , well spoken and friendly .he gave me all the information i needed fast .he seemed just happy to help me .thanks again chris a very long wait being transferred to different departments .to finally be told by the person they had so many different price plans but no 30 day contract for 300 min calls and also no price match or reduction for i phone even though i 'm a very long term customer with xxx . my issue was dealt with fast and without any hassle . he was very thorough peter the advisor new his stuff , answered every question and dealt with my issue swiftly and courteously reason being that the my problem was dealt with quickly and the person on the line was helpful and friendly . efficient & helpful service i only put these because i do n't like being with xxx . excelent service throughout ! the service was very good problem solved , but improve 3g coverage in pe26 1ey good friendly service first rate good fast & polite the queston i asked was answered bad customer service in shop and call centre well that makes 4questions not the original 3 initially asked for !it would take to long too long to go into .suffice to say xxx bills are not the easiest to understand .there are a few things on my bill i am not happy about but as to question 3 the operator did answer everythingi asked to be explained to me .seriouslyi am thinking of changing networks when my contract nears renewal .no matter what my contract is for i never seem keep it within that amount . very helpful staff excellent the call taker was quick and clear on what was required and polite and helpful i was extremely satisfied with how my query was answered + the operator who answered my question . bein a long standin loyal customer i felt i could have been given a better deal . you said 3 questions .this is no.4 .maybe change 1st message to 4 questions .that annoys people . extremely quick transfer to new sim all questions answered quickly and very helpful personally , i think vofafone 's customer service is unparalleled advisor swift in reply , clear communication and helpful . advisor was friendly and helpful , but still unable to access parts of the internet due to content control . good ratings due to girl on help desk , the average rate due to poor help in local stores ! no very happy the man on the phome could not have been more nice or helpful . told difference answers on two occasions n some how the amount has risen from 160 too 333 to cancel my contract n restart on with yourself on the iphone 4s ? ? ? ? operator was very help full .problem was resolved quickly . the adviser was very helpful but i feel that xxx could do alot more no your rep was very good he handled my query very efficiently and rather than asking me to phone again tomorow he took time to complete a form for me so i will be contacted again good helpful service 10 very helpful , quick service , no call queuing , very happy customer he did not even understand my question about my account with you . extremely happy with the level of customer service provided . made call was referred to sales .as i need to add to the footing of my email .i was told `problems ` at the moment .tom xxx were not able trace the number of a call i received that i queried , it showed as unknown but the customer services person that dealt with my query was excellent i felt the advisor was not actually listening to what i was asking and also as if the advisor was being rude and assumptive instead of trying to be clear and helping me to come to a cheaper alternative .also i feel that the charges for going over internet usage are ridiculous . because i have not yet had a bad experience wit xxx spent too long in phones for you time to get this sorted i can think of better things to do on a sunday got told i had a year contract the lady i spoke with took the time to make sure i was happy .she explained in detail the situation and made it easy to understand .thanks . our query with customer service was handled well and the woman was polite and helped us best she could . very paitent and understanding and treated u like a valued customer great aw very helpful and good explanation of the services that would best suit me because i work for xxx and did n't want to be a harsh **** a very good operator who i spoke to , very professional and polite .10 out of 10 for him just an overall professional service . the man i spoke to ,steve , was very polite and helpful good service the problem has n't been solved the person taking the call was friendly , professional and acted upon the problem very fast .although the problem was n't fully resolved , i still had advice given to me which was fantastic . my adviser was very helpful in all areas of my call , she sorted out all of my queries and i was very happy with the 3 new contracts and that i took out with xxx for 24 months ! very pleased with xxx good friendly professional service thank you . very friendly and helpful agent fast , polite , good at listening ! helpful , efficient and polite i have been with you over twelve years or more .i have always paid my bill .i am more than an average user .i spend around eighty pounds a month .i felt there was no options to make sure i was a happy customer .which made me think when my contact is up .why should i stay with xxx ? well my query was n't resolved and i have to ring back next week but it was good not completely satisfied with the service of xxx and most of the people i have spoken to furthermore if i dont get the promised managers call with my galaxy upgrade tomorrow 25 years of loyalty to xxx ends .no matter what the cost !07831204549 always friendly always solve my issues he completed the enquiry efficiently and was very polite because the overall results have been excellent from jeanette at xxxphone who has really helped us with our problems the adviser was spot on .however ; the product required by myself was not available .xxx do not offer a plan with 2000mins which would be advantageous to me and i 'm sure many others . the adviser was very polite and dealt with my problem efficiently gr8 service ... i wished to upgrade my sons contract from sim only to match deal offered by t mobile .sadly xxx could not come anywhere near to deal offered therefore will be transferring , also on hold for long time being transferred between departments in store service terrible wrong prices plan did not do what they said they would with old contract caused me problems and numerous phone calls to rectify problem .nearly enough issues to make me return phone and change providers .very disgruntled customer and only reason i stayed is due to professionalism of last member of staff who i spoke to , who with no q should be made a customer service trainer or supervisor due to manner and profession approach to problem solving .absolute joy to speak with after so many negative issues with customer service department in the past .this employee should be commended by yourselves very friendly , rachel is a credit up xxx , she sorted all my problems out , and changed my mind about leaving xxx : ) xxx has got very good customer service ,is not reason to give that 's rate so all are was right . the man was nice enough but he did n't resolve the problem and it 's still not working .he also did n't really understand the problem and suggested the fault was with other peoples phones not mine .i suppose i 'm going to have to call you again ! sim activated no probs mobile internet was restored , 2nd person spoken to was knowledgeable but could bearly be heard . the reason for my rating is i am happy with the service that u give . very slow poor network . good service 2 i want to make sure this solution will fix the problem i have had for 1.5 months .... the guy that answered very good just wish it did n't take forever to b able to speak to someone all went well . your advisor didnt have any correct information about my questions and none of your advisors ever seem to have correct information about my account .so i will be taking my business elsewhere excellent service because use r understanding & very polite and helpfull practical , to the point , nice and helpful . cos i was satisfied with the outcome of th call and the advisor was polite and helpful . 0 because i was cut off twice before i got though and i got a txt sayin i was nearly over my usage for the internet and when i phoned up i was nowhere near going over it . a pleasant assistant answered my enquirey and instantly solved my problem . could not help with transferring my contacts it seems that we may have lost them . because the problem was resolved excellence service good and effective customer service . the reason i phoned xxx was because i was going to introduce my son to your network , he was with orange , however xxx was unable to offer me any sort of deal , even though i have been a customer of yours for 8 or 9 years .so he has signed up to o 2 who offered him a much mote attractive offer .so , even though no deal was struck , your employees were very courteous and helpful .denzil . 10 good service and helpful xxx website is not user friendly at all . 8 i got a better deal than was available on line so feel my loyalty to xxx has been recognised x very good service but you could not change my contract to a i phone as only half way through my contract im on now .but if you can please call me some time in the week or 2. thanks mr blows the adviser was friendly and flawless - he cannot offer anything xxx does n't have , so the reasons i 'm not 100pc happy are not down to him . the person i spoke to was very nice although i was on hold for quite long .i was very satisfied that my query was resolved in a short time .thank you . person was polite , and straight to the point still the problem is not resolved xxx is good but the customer service is very poor as certain queries are not understood or completed ... overall advisors r fairly good ... the ratings could improve ( or not ) regarding whether the device gets delivered or not , thanks . they speak for themselves your systems are down do he could n't resolve my query good polite and quick service .query not fully resolved but advise given to resolve it on website . 10 found the advisor helpful and personable no comment assistant failed to resolve problem the service rec'd was excellent very satisfied , spoke to someone who knew what they were talking about and my question was answered well . very helpfull person .manythnks . knowledge of person dealing with my problem the sales team member was friendly and very helpful very helpful unsatisfactory resolution of my query i was dealt with quickly and pleasantly .all questions answered and problem solved on previous calls to yourselves the operators were not helpful and did not offer the service expected the problem took a week to resolve only thanks to the advisor today otherwise very poor support have already stated not happy with a mob needing a repair after such a short time should have given a new mob emma knew her stuff , was extremely efficient , helpful and very pleasant she was help full and kind . total customer satisfaction i cannot find any fault all v good and v patient just did read my file on your system and you 'll find why -07827534509 , messed about with yous and diabolical lack of communication between your call centre staff overall consistant service i am very unsatisfied with xxx , their ratings , information policy and the way it treats me as a costumer , waiting for my contract to end to change company q1 .i was prob a bit quick perhaps i shud have given a 10 .was question answered 2 my satisfaction - yes i understand the answer fully .otha question - i felt person was a little 'short ' wiv me and she didnt have much time , but this cud b me being a little 'sensitive ' .perhaps she shud also have been given a 10 and i shud not have been so critical !all in all a gd experience and problem resolved .thanx issue not resolved .unhelpful and beligerent attitude .as a long standing customer i am not impressed . because he was very patient and got got the problem sorted by process of elimination . because xxxfhone are the best advisor was rude and not helpful . very good customer service my phone call was answered in a quick and efficient manner and the query was dealt with straight away . adviser had very engaging and helpful telephone manner and made me feel at ease . service was quick , efficient and the agent was both polite and pleasant . no my internet and massages r stop by u guys from last friday and i was in hospital from friday because of an emergency happen with my brother was very helpful and polite people .the reason for the 6 was at first i was given the wrong advice but an easy mistake which was sorted out fast i lost an iphone one week ago and am still waiting for a replacement .its unacceptable customer service from an international company .out of stock apparently , i doubt that would be the case if i wanted to start a new 18month contract !the adviser was perfectly pleasant , its not his fault his employers are offering a substandard service .having been a xxxphone customer for over 15years , i have experienced the service and coverage get worse year on year .it seems customer loyalty means nothing so i shall be cancelling my contract asap. i work in orange call centre and she was better than me ! :d because the advisor was really kind and made a chat whilst waiting for something loading up on the computer , this made me happy and did n't get bored of waiting . the guy was great , got me a fabby deal on 2 ipads !well and truly chuffed ! ! overall happy with the service i am not satisfied with xxx as a whole .i have tried to resolve the problem since xmas and it 's still not sorted .the tec support could n't have done more today but i still need to take time off work to go to a store .nearest one 10 miles away . you have a very quick and simple service she answered the phone and dealt with my enquiries quickly .xxx usually have me waiting in a cue for to long and take time to deal with the enquires unless there 's a complaint she answerd my questions correctly and friendly because it was all exellent service fast polite efficient service no excellent service great help sorted out all my problems .thank you really unhappy with contract prices and signal issues problem was n't resolved i always find xxx staff helpful , no matter the reason for contacting you .the girl i talked with today was very helpful very pleasant advisor and answered all questions in full and gave me other options when needed good help over the phone quick brief call the person could answer my questions but it was very difficult to understand her and it would put me off calling again being told false information on my first phone call just my opinion on the service i received on this occasion the advisor was not able to answer my query but was very helpful and polite and advised me to call back tomorrow . nothing sorted no one helped and nothing resolved the man was clear and understandable and friendly the man i spoke to was very kind + patient .his instructions were easy to follow + now i can get onto xxxphone billing online .all i need to do is use my phone less ... dont need 2 call often but if i do u always seem 2 no wot ur talkin about i really was n't happy with the lack of common sense shown towards finding a solution .i will not be recommending xxx and will be terminating my contract at the earliest possible opportunity . advisor was most helpful .solution was awkward and unnecessary had your systems worked properly . received very good service my enquiry was dealt with to my satisfaction and the operator was extremely helpful because i phoned to ask when i was ready for an upgrade and was told tuesday yet when i phoned last week they said today good customer service .obviously i will have to see how long the bill takes to arrive before i can assess how well and quickly the issue was resolved :-) i had to do two calls to get through and the first person did not call back so i had to call again . it 's easier for me not to be worrying about top-up vouchers any more because l do work 24/7 so it is helpful for me thanks . also you messed up my bills and have taken since june 2010 until today to sort it out ! ! ! pleasant advisor wth good tip about internet .main query re : use of mobile abroad took a while & was left unresolved : advice is to use mobile while on hol & to check next month 's bill for usage .can decide then to change price plan if too expensive . problem still not resolved yet , still waiting for approval to access my details on webpage . no signal on isle of bute for over 2 weeks .not been resolved yet and no fixed date .waste of money the adviser called john was polite freindly and helpful and i do have 5 mobiles in my name i think that alone says it all nice person very helpful and polite and easily understood very helpful answered all my questions pleased with the network and ,with the service provided .my enquiry dealt with efficiently .thanks . the lad margaret told me a load of misinformation and that i has to visit a store to get my requests sorted .i called the next advisor and she did everything i asked of her .i did not need to visit a store . very helpful and polite service very good because they keep messing up my bills and it never gets resolved daniel solved the problem very good my husband and myself have had this account for many years we have many phones on this account and have always had excellent service over the phone which is very helpful and convenient we have had many offers to i 've to another supplier but refuse as we are very loyal and happy with xxx nothing seemed to be a problem good service friendly person my query was dealt with efficiently & quickly & the person was friendly & helpful the advisor asked if she could put me on hold while she discussed something with her manager .after 5 minutes on hold the advisor hung up on me . firstly - leaving xxxphone dongle service as extremely poor compared to other providers .secondly - the guy gave me the minimum information i required , but no more .this maybe because he knows xxxphone are not that great in that area ? ? quickly & politley dealt with my request . i was in a gd mode he answered my questions directly quick and efficient ..quick being the operative reason good service زرارزرتاناالووةاتنهه lost all e-mail on blackberry and unable to get help till a week day .not happy but have to be content the advisor was very helpful and answered all my questions adviser helpful .unsure if all sorted out .will need to repeat again next month .unnecessary overcharging which i am having to rectify because i love xxx member of team was very helpful good attempt to fix the problem but did not .took to long to answer the call . this is technically 4 questions not 3.but they resolved the issue were polite and friendly and not on a one off they are constantly a great help ! just my query was answered and the chap was very polite really helpful guy , got the issue sorted and a resolution arranged quickly and efficiently i was given conflicting information by the two agents i spoke too .xxx have really given bad service here and would n't sort my issue over the phone and have asked me to go the store .rubbish service ! you make life easy and simple with your friendly operators . was over charged and refused to calculate it correctly thot the guy was nice and friendly and i cd understand him : ) 10 i tried to up grade my phone at curry .was told not elegable .haveto go to xxx shop too much diff info the man i spoke to was very helpful ur company does not have the service i require and from a company your size it 's ridiculous that you cannot block numbers from your system .i cannot change my number as i need it for business contacts .plus i have had the same number for so many years plus it 's a number all my friends and family know .thanks peter foster problems were not resolved nice adviser but query not resolved as fraud department closed on sundays . i would definitely recommend xxx to a friend but i 'll remember to tell them dat xxx is a bit expensive compared to other network .the customer service is doing great that 's why i rated the advisor of today 9 . expensive .random charge .no have new phone not very helpful and then disconnected .very unusual . your advisors been very helpful to me ,patient ,kind and professional at the same time . have been a customer for over 20 years have 5 phones and pay for 7 i want a i phone 4s could not get anywhere or any information from your advisor very angry and unsatissfied manager was very rude to me when i discussed something with him .iam v.unhappy with your customer service i have always had nothing but good results when dealing with xxx : ) b cause i stil hav not recieved lntanet txt message link 2 enable intanet access just disapointed it was custmer service text 4 days on ! !not the one i hoped 4 ! ! iv been with xxx for less than a month n had more problems than iv ever had with any other phone company ! no thanks if the pay plan had been updated properly on my paper work i would not have had to ring and i dint see the point in small talk with your sales advisers .really annoying ! i was dealt with quickly ( did not have to wait to get through ) the adviser was pleasant and very helpful and done what i asked was asking for some help and basically got told we do n't help good , efficient service i felt ur customer sevice is ok but u ave bcom uncompetitive .t-mobile n even tescos bt u the lady fixed the problem with my phone husband rang for security code and received one immediately , i 'm still waiting for mine . your customer service agent was rude unhelpfull uninformed and frankly useless ! ! adviser was key - very enthusiastic - gave me options - knew his stuff - i was v impressed my query was solved , quick , easily and in a professional manner ! im not overly impressed with xxx at all , i have asked for a bar when i have used all my minutes but i was told i cant have one .so i go over without knowing and i really struggle to pay my bills , i also have 3 contracts with you .i am thinking about leaving xxx the customer service from daniel paternosteor was excellent .he was very polite and helpful . the lady was very polite and extremely helpful , did n't make me feel like it was to much trouble . the man i spoke to this time was very helpful and finally got my phone working even though i have had the phone for well over a week . debbie was very helpful and helped me with everything i needed to know gona cancel cant afford monthly charges . no because you always answer promptly with very clear options .very helpful and informative staff , which is why i have remained a customer since 1c quick response to solve the problem happy with the operator but not happy with being charged over my tariff rate for the last few months as there is no reason or way that i have went over my data allowance silly question ....you asked , i replied .not interested in spending time explaining why ! thanks .> :/ very helpful , polite and solved my query . the girls i spoke to were very helpful and explained why my bill was so high .but the reasons why had not been explained when i renewed my mother 's contract so i had a horrendous bill to pay just before christmas causing me to go overdrawn nobody answerned the advisor was clear , polite , and very helpful .xxx on the other hand , misinformed me of my contract due to internal miscommunication and as soon as this contract expires i am changing providers . good fair rating for a good quality service . your phone shops are rubbish staff that bluff you off .i 've had problems whilst abroad for the same faults no help and then xxx think its exceptable to charge me for a phone that does n't work .if it was the other way round xxx would owe me thousands in lost work which i do n't charge you ! ! ! ! professional staff who know their subject .namely paul . i did not give you a 10 because you have not sorted out what i ask for ! ! all good i just was expecting more from the customer services and the upgrade agent was n't helpful .he was quite unhelpful . the call was handled quickly , and the advisor knew exactly how to resolve my problem .he was called dean , and very polite and cheerful . i asked for content restriction to be removed ; is still has not .emma , your customer care operative , was very helpful , polite , courteous & professional but sadly , unable to resolve my problem due to technical issues . your adviser was very professional and helpful also he had excellent knowledge customer service was ver good very helpful advisor ! ! my query was dealt with fast and efficiently i was given explanations and apologies .but the issue cannot be rectified until later this month so i will need to ring back .fiona was very helpful polite and friendly she explained exactly what i need to do her customer service was excellent . sorted out what i asked i have been robed by this 2nd rate company , advisor did her best to help and was very pleasant and clear but part of the problem remains .due to series of still unresolved errors in bilking and poor reception recently not giving 10 for first question . tracy built excellent rapport through out the call , explain all the benefits and features .very helpful and friendly nobody can achive 100 per cent can they quick got what i needed and wanted .in a couple of minutes my bill was over due and they are always very helpful in extending me time topay and very polite about it . well sometimes u need to listen to what customer has to say ..instead of talking over them quoting notes , .afterall i made the call for a reason ..and that reason was not met at all leaving even more dissapointed with xxxphone as a service provider.thxu no someone actually appeared to do what they said they would do . i think xxx is very good i have been with them for years there 's only been a few times i have found some staff unhelpful , if only apples customer service skills was just as good my query would be resolved now the guy at xxx sorted out my problem promptly & he was very polite he sounded very nice .well done 7 xxx do not do unlimited internet 10 my query was quickly resolved 11 the advisor ( joanne ) was very polite and quick and had a beautiful voice and i imagine she is lol feel free to hand her my number no communication between me xxx and fone4u nope polite helpfull good tech coz u made me happy lol ! ! ! ! ! big up set up a password on the account in order that my daughter could transfer from my billing to her own .daughter then told we need to be together in order to do this .i called and was told that a note was showing on the account to authorise this .offered to transfer me to appropriate department .kept waiting and gave up .i 'm the meantime my daughter received a call from you saying this could be done .she managed to complete the transfer .staff training required or clearer information on the screens what i wanted them to do they could n't the query that i had was n't a normal query that occurs but the advisor at xxx was more than happy to deal with it and dealt it with amazingly , thats what customer service really is the advisor was very kind and sorted out my issue/problem with great customer service and made me feel i wasent just 1 of many customers on xxx but a valued customer you sould promote her : ) everything that i required to be done has been done very satisfied mis information at the moment i am experiencing financial difficulty i contacted xxxphone t ask if my tariff could be lowered t take a bit of pressure of my monthly outgoings i was told there was nothing they could do until my contracts expires oct 2012 .when this time approaches i will not be staying with xxxphone because i was very satisfied about the 3 things that you asked me , and i thought there was only 3 questions ? everything was made easy no ask he was very helpful and friendly also i could understand him as usually i get to speak to someone with a foreign accent i struggle to understand . advisor was very kind.gaveme helpful advice and i could talk to him and understand him easily very helpfuly and quick to respond the reason for 0 to q2 is due to phone still not receiving or sending picture messages ... helpful and very reliable the chap i spoke to was lovely but he had limited resources as i said the staff was very unprofessional and uneducated .she did n't know what she was talking about , she kept putting us on hold .she said she could n't explain what the extra charge on our bill was for .she did n't know what an imessage was !even my 8year old niece what an imessage is but she did n't .to top it all off she put the phone down on us .very unprofessional .she accused us as using our mobile as a modem which we did not and do n't even know how to .very disappointed from xxx customer service and other staff was laughing out loud as if there was a party going on . the problem i called with was fixed the problem i have got with faulty htc has been since november and i have got to go to xxxphone shop to resolve not the operaters fault but not happy with xxxphone been customer for years and have 4 phones with you expect better you have always been helpful .and the signal is brilliant , never had a problem . have a look at my call history and make your own mind up took over 20 mins to get thro then signal failed ! ! the gentleman from customer services was very polite helpful and very pleasent to talk to . polite well spoken an listened the personal hotspot feature on my iphone should n't have been disabled without reason by xxx but the advisor was very helpful and quick in resolving the issue didnt say you could contact me via text and i never spoke to anyone anyway .crap system in place as far as i am concerned . my problem was sorted quickly and efficiently xxx is slyly **** it was good helpful advisor . adviser interested & helpful & quick response . the person who i spoke to was very helpful and i was very pleased with the service .but later i was told by a friend i could disable my 3g and i would have signal to call people .i was not told this over the phone .otherwise i would have been unable to use my phone for 3 days . quick , easy and friendly i just do n't think thay are eney good at all my mother had to wait for 33 minutes to be put through to the correct department to transfer the payment of my bills from her account to mine ! 33 !when she was finally connected ......it was the wrong department !and when she was finally put through successfully , she asked for her complaint to be registered regarding the ridiculous amount of time this took . he delt with my problem very well happy with the service provided told one thing done another , all i ask is for a bar to be lifted whilst on business and four staff tell me its done when obviously its not .although they were very polite . i was happy with the person i spoke to , but due to the computers being down i was unable to sort out my problem !this was a bit irritating as it meant i was unable to upgrade my phone which i was really looking forward to! iv had a few problems with xxx since changing from t-mobile but most of the customer service staff have been very helpful understanding and professional . perfect call felt like advisor was not listening to what my query was very urgent on going issue has not been resolved after speaking to 4 different people over 3 weeks ! ! ! excellent quick service , and for once , i could understand every single word . was on hold for a while and issue not solved just yet very pleasant and efficient lady , who did her best to address my issue . guy was v helpful .i was on a train on a mobile and nearly cut out .hewaited for me to re connect . good and fast customer care the adviser was very patient with me and went thru every detail to ensure i get it right.cantask for more the service was great my problem was dealt with . didnt get wot i wanted ! was looking for a new phone but xxxs range of handsets have dropped terribly in the last year !ended up with a sim free deal tonight instead , which doesnt slove my problem of not having a new handset . wendy , the advisor was very customer focused and very helpful . good efficient servixe great service the advisor was very efficient and politer however the department i needed to speak to to make a payment was closed m your adviser was very helpfull i have chosen those ratings because i am very happy with your customer service . i 'm happy with the service polite friendly willing to listen and get things sort exelent advisor x dealt with my problem and was very helpful and polite i spoke 2 keeley i thought she was very helpful indeed no reasons i have ordered an upgrade phone at the beginning of october .i still do not have it .you have mishandled everything : loosing phones , delay and cancelling deliveries ... could write a novel on it ! simple , quick advice .to the point .very accessible . i 'm busy right now .i 'll text you back later . overall , service was very good . bcoz its not been resolved yet ! because i was given a straight and useful answer only egret my bills are too high cant have it all ways ! good clear helpfull instructions . beause they sent me a downgrud to my phone i had .i wanted the same model . the lady i spoke to was polite and helpful . because the person i talked to said i 'd get a message for a download that i have n't got yet and that was twenty minutes ago . good explanation to my question always prompt and friendly service .really helpful staff slightly frustrated that i had to make the call .i 'd tried to cancel the loyalty sim online only to be told the service was n't working after filling out the e mail form . yes no i had a very helpful adviser who dealt with my enquiry well polite , friendly , helpful service the handling of my upgrade has been shambolic - after 4yrs of xxx i 've had enough .differentcharge from different representative .evenprice displayed on my online account is different .representativepassing me 2 wrong departments .imastounded because i am happy with the service that i receive from xxx a succession of balls were needed to sort out a simple problem .we got there in the end , just happy problem sorted . it was the automated service . my query was answered very efficiently , even though the answer was 'no ' ! no good service i need help with my broadband and it was resolved immediately because the people i spoke to did not seem to know the answers try 'd to get my friends internet working by phoning from my phone but it still isnt working ! ! ! xxx always poor customer service .said he resolved my issue .clearly has n't . although advisor was v helpful , the problem is still not resolved was very happy with the answers an how quick they were dealt with i hqve had customer service before from yourselves that has been apporling but wayne i spoke to answered my questions hassle free and very polite the adviser was really help full and explaind what to do but she said she couldnt help herself because the rule wouldnt let her and i had to do it myself the first question is because if the hassle with the payment , the other two is because the guy was very understanding and made it very clear and helped me understand more without making me feel intimidated . called to turn data service on . he was very helpful , and straight to the point .and knowledgable : ) everything was easy and straight forward . very good service it tok really long 4 the result 2 come thru the operater was very helpful she went out of her way to help me and read up the answer i needed xxx has bn messing up my bills and today on the fone was put on hold 4 40 mins and no1 anwered . friendly and very helpful you put me on hold and had n't answered after 15 mins .i had to do something so never even resolved my issue .thanks xxx for wasting my time xxx are always very helpful customer care closed at 2000hrs i have been a customer over 10 years , i need a new phone for my business because my phone is broken , but i can not upgrade untill may .you would think for a customer like myself you could sort out my problems bearing in mind i am supposedly a valued customer .finally , i sent of transfer of owner ship forms , probably 2months ago and i have not heard one thing since sending in some additional information .i believe it is now time for me to take my business else where .wayne norris i have been with xxx for many many years now and have always found them helpful , understanding , knowledgeable and professional . got through quickly , query resolved satisfactory .had no problems on this occasion no the man just doing his job very well done this guy said get a gold matel because nobody can help me i expect a sorry call from xxx soon no top service good service for been a gd broadband yes i could n't get a straight answer from the guy who was at customer service .when i ask him to transfer me to someone else who could help me , he just hanged up on me .so i just felt disappointed with the way he handled my case .so please deal with the customers with respect and gratitude got there in the end but too many options to go through before you get to talk to someone . i was trying 2 put credit from talktalk on my phone and got this operator .no credit was added to my phone at this time . i found the advisor to be abrupt . my reassons are i wasent receving texts for two days and then get 10 all at 1 time am not happy with the sevice cause i had important texts to recive . my problem was resolved immediately your customer service stinks and you have breached your contract phoned to speak to an operator and received an automated service which took around five minutes to tell me you were shut then went on to say if i was having problems with my top ups to call another number which i did to find i had been put through to lost and found where the guy could n't help me cuz i was ment to ave my txts and i avent had them because who i was speaking to was friendly just how i felt 6 because i dont like on line billing , and i think pricing could be lower , and the 10s because what i asked last nite was carried out quickly and politley everything resolved by competent and courteous operator overall i 'm happy with the service my family & i get from xxx .your rep dealt with the problem of my daughter temporarily losing her phone very professionally but could have explained the process involved in greater detail .thanks for all the help i was given at this stressful time for my daughter .alasdair sharp . its what i felt during the conversation i had with customer service . very good service he did ,t giv me a chance to explain i was in need of help . excellent advisor the service was very good over all good service . excellent service , easy acess . the reason for rating 10 for all my findings is that i was uery pleased with the quick response .friendly and helpful advisor .thankyou 1 . severn as it was an unexpected message 2. 5 as this occasion was very unexpected and 3.9 the advisor was satisfieing thankyou quick and efficient never had a problem .youralways happy to help no did what i expected and told me i was due an upgrade felt to give because i have been with you so long and the service is good 9 out of 10 times due to my own personanl reasions .thanks brilliant customer service great service adviser listened an was helpful .my query still isnt resolved .i normally have no problem with xxx but tryin to get my money back is like drawing teeth very helpful customer representer quick and professional service the operator was polite asked the correct questions and sorted my problem with minimum effort straight away seemed to be very will trained and curtious i have been with you for a lot of years and paid insurrance the person i spoke too could hardly speak as he was ill . he gave me no options and as far ad i am concerned he just wanted to go.it 's been the first time in nearly 15 years i have not been happy with the service told me exactly what i needed to know in a very short time delivered the required support good simple service and now you send me a message saying mybill is over due when i paid it this morning ! good swift response to this problem xxx have always giving me great customer service and whenever i speak to advisor on the phone you can tell they have been trained very well i always find the staff helpful and courteous and over a difficult period for me , very accommodating.regards chris traverse always been good with me regarding anything i 've needed 2 know or with any probs i 've had , will definitely be renewing my contract when its time ... yes , i am very disappointed with xxx .when i renewed my contract , xxx passport was removed from my phone and i was not advised of this .why ?i have been a loyal customer with xxx . i thinks its a good company very helpful and clear operator .put her money up ! my query was dealt with in a very friendly and efficient manner and i was very pleased with the outcome . i was told one thing on saturday and then completely different information today .i had fraud on my account as security is really low and xxx have messed me about quite a lot since i have been with you . check my recent communications with xxxphone excellent customer service as always the lady - marie grady - was very helpful and friendly .she solved the problem . my query was answered and person i spoke to was helpful and friendly the phone call was answered straight away and there were no questions asked i just got what u rang up for the service was excellent the lady over the phone was very clear and helpful u are all very helpfull service polite but xxxphone has been nothing but hard work since joining always very helpful and patient members of your staff , every time , and very competent , too .obviously more than me , or i would n't be ringing .keep up the good work .thanks . i have 500mb limit on my monthly price plan .i was told when taking this contract out that i would be 'informed ' when i got close to this limit ....this didn't happen ....now i 've been charged for what i 've used ( which is fair enough ) , but im not happy that i was n't informed because as far as i was aware i was still under 500mb . my honest opinion based on my call help full no special treatment as a loyal customer for 30 years . superb help the operator was a little too familiar for me , otherwise all ok you said 3 ? 'sbut i get good service home & abroad with xxx & i 'm happy with the after sales service . excellent service !thks x good customer service no waiting because specialist team had n't done there job properly my phone is still broken elliott , who served me , was very knowledgeable and friendly , excellent customer service . always been sat with serv very helpfull and explained what the problew was and how to sort it out just simply very good service . i found your representative very friendly & very proactive in resolving my issue i was happy yeah .xxx owe me money and have not refunded the money and i wanted to speak with a manager and one was not available . it was a simple call for a new sim , which was dealt with quickly and easily . the adviser was very efficient & helpful in regards to my request .i was on the phone for max 3 minutes and i ended the call happy . good service no the lady i spoke to on the phone was helpful and my reason for calling well dealt with as hoped . good and pleasant service . you told me i was due an upgrade on the 27th jan and now it 's the 24th feb customer service on phone is excellent .in store not so great and i have had numerous problems with my phone . good service .veryunderstanding with peoples quiries and questions .helpfull and friendly staff .whatmore could we ask for !thank you .scottbarker . very helpful and was quick ! i got wat i needed quite quickly the final person i spoke to was very helpful and sorted things but it was my third time of calling in an hour . the man that i spoke to was very helpfull .he was straight to the point and made it a very simple process . because there where very good the gentleman was great on the phone very helpfully and also very well spoken its great when u phone up and get someone who knows there job thank u you said only 3 questions .... that 's now 4 . the techie was v knowlegable and sorted my issue out quickly .the people at xxx on sat did not help v well . fully satisfied very polite , nice , efficient guy .would have told his supervisor this except he was n't in today the agent provided what i needed . keep but cut off for no reason u didnt give me the answer i wanted problem sorted quickly this was a follow up call where i was miss informed to my cost .the operator this time managed to sort out the problem although told me totally different information from the previous one . she was very personable and nice very helpfull man . i rated so highly because i feel that the service i received merited it ,the first advisor i spoke to had a problem with his system and i was promptly put through to another advisor and my querie was dealt with efficiently and to my satifaction .thank you because i still do n't know what 's goin on with my internet ... the customer service on the whole has been terrible quick to sort out problem very professional individual who kept me informed of the solutions to my problem and progress happy with the customer service because im a happy with what i get when i need to call xxxphon on the phone to you for 45 mins - every reason why i was wrong - customer never right also your internal systems are very poor your own staff have trouble using them - fit rent story each time i spoke to someone the time wasted is enormous ! ! ! time i do n't have because i had a problem with my bill but you sorted it out and everything 's fine and i am happy with the service to have give me thank you i could not get throgh on .the ortomated pay site so had to ring back and spoke to a person very understanding and helpful any problem is always sorted .staff very helpful . because i was very satisfied you are at a high price ! poor service received a new which is faulty only last week & u wo n't replace it . person very helpful and polite . because i have been with other networks in the past and found them nowhere near as helpful or polite as the xxx customer care team or as fairly priced fast , clear , efficient advice excellent communication aervice was good , operator very helpful , xxx system was very slow , all services can be improved . she 's helpful and polite ! the advisors were really helpful and what they said would happen did happen , over all very efficient problem sorted very happy with the service your contact was very helpfull but i still ca n't get past the fact that your company stole my money ! the guy was very helpful , sympathetic and friendly , he dealt efficiently and quickly i did n't have to argue for my rights wish every call did be like this mind you i had called re same issue nuff times before helpful person , agreed small refund as no local signal since thursday .just got it back . i feel that although my initial query was resolved , there was no help with my secondary problem . trying to transfer fone into my name on my bank account and it is n't being made very easy . she was very polite and very helpfull .a joy to talk to ! ! q1 hav always used xxxphone & found the service 2 b very gd .q2 the signal at my place of work has been down 4 almost 3wks & is very inconvient !q3 call centre workers hav always been very friendly , polite & most helpful . well my signal is still down , however the man i spoke with yesterday was extremely nice and helpful . man on the phone was very helpful on the phone 0 good positive and informed advice from your operative with utmost curtesy and politeness - thanks i did n't get proper information twice when changing my price plan and the advisor sorted it out and was very understanding good service polite manner , genuine sorry replace blackmail with blackberry ! your a good company : ) i rang up for one reason and it got sorted with in 5 mins really good got straight to the point and was helpful i was satisfied overall it was a simple query but she was lovely as a xxx customer for 8 years i felt my problem deserved looking in to , the advisor seemed quite satisfied to explain to me how to cancel my contract expensive miss informed had to dial in three times to find the right number to press .very frustrating !andrew no he was very help full and understood them problem i had with a third party no its a good service with good deals automated system was rubbish realyy good service always sort out my phone problems .x can not understand how a paper statement could take more than two weeks to be posted out , its not even a free service !this request was made around the 27th december . service was excellent however i am not sure if the credit on account was right .thanks i have received excellent customer service i was pleased with service but have not increased speed or reception of moblie inyernet very helpful and reasonable because the man was very very rude ! ! ! ! hi yes i have spoken a few time recently to a couple of irish gentleman and they could n't have been more helpful , i use to dread phoning xxx , now i do n't mind at all pathetic because no one willing to accept the needs of my buisness although everyone was polite.the options that were made available are totally unacceptable ,this is the last xxxphone contract i will take . our consistent problems encountered with xxx since a recent upgrade in nov 2011 loads of letters back and forth saying we are leaving , change of price plans we did n't ask for , one net we do n't want and yet we get rid of it and then credits applied and then it appears again and the costs are silly monies .customer care team today said we owed 65pounds he tried to clear account but could n't the bill due is 116pounds .no one is actually taking responsbility for the mishap which is costing me .we have been treated badly over 32letters since nov from you and letters and phone calls from me asking for assistance and yet one says they will sort it and then its ok for a short while then it goes wrong so stressful and cost to us we do n't want one net just the plans we asked for and help so poor in customer care linda cassidy i am a recent new customer .i had ordered our new services with international roaming enabled .my colleague found himself in austria with no phone - that was a fail .however the interaction with customer services was courteous and smooth , more than our previous mobile operator .the 8 was because i should never have had to make the call , the 10 was for the way you handled it . because they where helpful i was happy with the outcome but struggled to understand the advisor , but he was very helpful good answers to my questions made me feel a valued customer advisor was polite and completed my change of address as requested .also liked that he did n't try and sell me anything which has happened before with your advisors the customer service person was proactive and can do ! fast reply & good solution polite quick service .thank you . over-priced and inflexible .could not drop tariff below 30 for last 3 months .was not offered an upgrade deal or asked why i was leaving .was told i had to put cancellation in writing if send email .took ages to find anything on website .when i finally did , mail wo n't work .always had terrible reception all over the country , been hit with massive bills .you send alerts if we go over data allowance , but happily let us rack up 200 pound phone bills .won't recommend you , wont be back . chris , whom i spoke with was friendly , courteous , helpful & informative . problem sorted without any fuss great service ,helpful but the spare battery ordered i have just been advised has been delayed from shipping with no new eta given ! i was told in a previous telephone call i could upgrade on the 13th jan but today i was told i ca n't unless i take out insurance but i already have with my bank account so i 'm very disappointed with this and i will be leaving xxx when my contract expires credit sorted without fuss good service very efficient . very helpful my querie was dealt with quickly and efficiently it was n't the customer service advisors ,he was more help than the technical advisor . because the issue was not resolved and i am unable to use my internet , bbm , facebook or emails on 2 of my contract phones and there was no reason given so i do n't know what to do and i 'm paying for a service i 'm not receiving .the adviser was helpful . won't know if advice works til i land tomorrow . xxxs customer service is shocking ! ! briefly , easy communication , good service and fast solution . . thanks i felt really impressed with your service 8 although my problem was solved , it was the second time this had happened and there was no interest in sorting out what the root cause was and stopping it happening again . no that is a very silly question . because for the last 3 months you have messed me about with my account and direct debits , the service is rubbish spent 2 long hanging on but advisor was good 100 called up but did n't get treated as i should have been very helpful no it just the way i feel . quick response and friendly overall general experience is pretty disappointing , being told many different things and always a battle to get things resolved .still awaiting a resolution from sept 2011 .staff are friendly but feel they are not all trained in the same way .cannot comment on the outcome on this problem as not yet resolved . the advisor was very helpful and dealt with my query efficiently .exactly what you want ! the service advisor could not answer all my questions and advised me to go to the store i purchased the phone from . a1 service as always so rated accordingly the person i spoke to was very helpful i organised a payment plan but it was n't processed .this was in august .i have just realised this now because i was calling to query my monthly payments havnt resolvd my problem very helpful and quick ! no excellent and timely service could n't do what i initially wanted ! pleasant customer service resolved issues for once friendly adviser .answered all my questions . decent all round customer service , the 9 was due to not being happy with the replacement phone i got on insurance a while back , so i would recommend xxx but not their insurance they offer . un enthusiastic tone of voice used by customer service agent also the query has been talked about before and should not of needed this call had proper info been given in previous calls .i still have to double check my statement just to satisfy that what im being told is at last correct . problems with bill not sorted out .very dissatisfied with help . had a good discussion with the agent who will resolve my problem . i had missed a payment made arrangement to split bill in half pay second half with next bill u then tried to take bill out again which resulted in charges was told to cancel direct debit and would have to go to nearest store to claim back bank chargers that is 22 miles away then u go and cut all phones of even tho i had twice spoken with use and i have 3 running contracts not a happy customer although the customer service person i spoke to today was brilliant brilliant and friendly service i took a day off work last week and the phone you i orded did not come and by the time you sent a text to say it would not be sent out i had lost a days pay .then to day you still tell me you do not have the phone in stock and you can not even tell me when you will be able to send one out .but i have been with you for a long time and this is the first time you have sort of let me down . over all i am extremely satisfied with xxx ! ! ! i 'd requested bills to be sent over 6 weeks ago .i was told it would take 5 to 10 working days .i 'd received or heard nothing .you are still unable to tell me when i 'll receive them ! there 's no sense of urgency or customer service ! i did n't get the result i want i 've always been with xxx never seemed to have any problem with them and they are always helpful so 10/10 all the way : ) two weeks ago i reported problematic issues with phone .then was promised a new battery - even though i know that 's not the issue .the battery never arrived .i called today at 930 to request a new phone and was told id get a call back at 1130 .no call back .i rang again at 2 and told a call back within next day .this is n't good enough .this is a business phone that 's not been working for two weeks now - and no sign of a replacement being sent to me . i have recently moved over to business tartiff and id like to say how helpful the people in that section are everytime i have a issue when i ring it is always dealt with efficiently and there and then and by the same person . . unlike ur other section who do not deal with things well at all and pass u from person to person - some of whom i cant understand !keep up the good work 'business ' guys ! your adviser was courteous & did his best to help me given incorrect advice on return of handset .email went unreplied .charged for phone i was unable to return because of incorrect advice .charged incorrectly for insurance .promised return phone call not made .waste of probably 3 hours in pointless journey and phone calls . did n't give maximum as the problem should n't have happened in the first place .did n't give maximum for operator as i cannot confirm resolution until next bill i had to call u twice .first time your operator did n't wait for me to get pen and paper and ended the call . good service did not get the response expected considering i have been a loyal customer for many years .very upset by the reaction and i will look to leave xxx . 8 - because free minutes in the packge should at least include calls to 0800 numbers . 2 x 10 s because it was good service . felt the guy who handed my call handled my issue very well had good service efficient and polite service , unhappy with changes to upgrade options , but fault with service , not advisor . because xxx offer best service and signal strength in bilston west midlands i much prefer dealing with advisors who obviously live in uk as they understand , are more sympathetic to and are more helpful with my accounts . no to busy had a lot of problems with xxx over the last few months very dispointed with not being able to monitor my internet use getting text saying close to my limit when i only used 60 % .thennot getting any more te the lady i spoke to this morning could n't be more helpful explained things in detail had an excellent phone manner and very kind and sympathetic to my lack of knowledge about phone 's have forgotten her name but she definitely deserves a bonus have been a customer for about 15 years and with staff like her i 'll definitely stay with your network .j.brock . although my problem was sorted the woman wasnt friendly our very helpful poor customer service in lack of knowledge in products .passed to 5 different departments & then finally unable 2 sort out my problem .on phone for 20 minutes .angry . generally a very good service and helpful people . always been happy with xxx generally , but do n't think you do enough for existing customers always about new & i was miss sold 2 phones by your rep( good deal for new customers but not someone who has been with you for over 10 years ) i was told that my email & web serving would be re-enabled within 30mins , but after 90mins it still was not .i had to phone again and this time was told that i would have to remove the battery and do a hard reset to make it work .i was not told this the 1st time . was very helpfull i like being on xxx but their customer service can be slow . i found jade to be absolutely excellent a real pleasure to .speak to and a shining example of good customer service am leaving xxx too expensive the gentleman i spoke with was professional and helpful . helpful , cheerful , had a 'can do ' attitude and gave excellent advise without being pushy ! ! ! great service all sorted quickly and efficiently very helpful good customer service the issue was n't resolved and i could n't get through to the right person . very helpful adviser , but vf systems left some doubt he 'd been able to achieve what i wanted . i was told by the salesperson that insurance was free for first month and when i called help desk to confirm i was cancelling insurance they had no evidence of this promise and were unable to resolve it directly with the sales team .i have to re-engage with sales team to resolve it . he answered all my questions and offered extra help to find out why my bill was high . as i have problems you helped me out and i am very grateful . checks carried out to confirm my identity ,person i spoke to had knowledge and was pleasant and polite sick 2 death of sorting out bill cancellations not done .no1 bothers 2 ring bk give me a break i 'm busy - thank you as a business customer the nokia handset i have with u has numerous problems-1 txt messages received can b mixed up and end up in the same in box . 2 the hand set switches its self off sporadically .3 on occasions iam unable 2 unlock the handset 2 ans a call ! 4 . the speaker vibrates and i am unable 2 clearly hear whilst making or rec a call - as a result of this i have no confidence in the handset and have asked that iam able 2 change it 4 a different model of handset .because the phone is an essential part of my business i will if necessary change provider- i hope u r able 2 resolve this issue satisfactorily 4 me-thanku chris hughes my issue remains unresolved even after several attempts .it is too much effort honesty all very good un happy with signal and unhappy with tarrifs because u asked ! ! good overall service . the girl on the phone was very helpful and got it sorted ! great costumer service 6 months on and it has n't been resolved the lady was very helpfull i have a brand new phone and the headphones are broke !i have been told i have to go to the apple store to get a replacement !the apple store is 30 mins away ! ! therefore i am not happy !this is of course , not a reflection on the advisor never have problems .xxx are great .good service and very good signal on mobile . no no the sevice was good you were very helpful . i needed help to reduce my monthly bill as i have just lost my job , the adviser reduced my bill to the lowest it could be with no questions asked .the adviser was friendly and very efficient , she was a great help and i feel she did everything possible to help , exactly what i would expect from a customer care advisor .it has been a great help and taken away the stress of worrying about how i would manage to pay my bill every month .excellent customer care . just no problems , sorted very quickly , thanku i gave those in my first response to your first question .please be so kind as to read it .you have a problem with your website , which works badly .this is a long standing issue and your company needs to acknowledge it and deal with it . i could not fault the way my enquiry was dealt with and the outcome was satisfactory . the things i was asking about was answerd to my satisfaction the gentleman that answered my call was efficient , polite and extremely helpful .if only all companies employees were as good 10 issue was resolved in quick and professional manner am not happy with xxx at all , all the time are charging too much i ca n't hold it anymore because the advisers were helpful and polite really unhelpful i had an issue .xxx sorted it quickly in a no nonsense way .just sorted quickly .magic ! my account has worked ok for the 9 or so years i have a customer .since my upgrade in november , it has failed .it has taken 4 calls to get it reinstated which is wholly unsatisfactory and feel totally undervalued as a loyal customer .i will take this in consideration when my contract is up for renewal good ratings for a expected service . the advisor was very helpful but i was unable to do what i had rung up for . the adviser ultimately resolved my enquiry & was quite helpful , however initially he was quite confrontational and off-hand .only through my persistence did he finally seem to listen properly and understand my point of view . the person i spoke to was polite , patient and answered all my questions , however sometimes they talk too fast , along with their accent i sometimes find it hard to understand what they are saying .on this occasion was n't too bad . excellent , friendly and professional young lady .filled me with confidence . no time sorry every one ive spoke to.been very helpful ,an got through very quickly . not very helpful , told me to email , then your website was down for email contact , so issue not resolved purely because i never got any answers ! ! my fone seriously struggles with reception/signal whilst taking on it .and can sometimes not make calls for hours because of 'congestion'.... i 'm not happy and still none the wiser .... csa say my number doesnt exist , not helpul in finding out why - been with xxx nearly 9 yrs , 6 of them as business customer but have had enough excuses . very happy with the service i spent over 2hrs in the xxx shop yesterday .trying to sort out an upgrade .you could n't even receive a fax or open an email - because the staff could n't get the fax machine to work and said that windows 2007 ( the software used to send my purchase order through ) was too advanced .in the end i had to send a fax to the orange phone shop on the other side of the mall .then , the shop could n't put the right price in the till , so my quote for a new handset shot up from 35 to 229 - after id singed 24 month contract of course .so after wasting my morning with a bumbling idiot i was advised to call the xxx team , where , after 14mins on hold , a computer voice tells me i 'm not elligible for an upgrade until december - bull **** .eventually - get to talk to a human who palms me off with another number , and now i 'm still waiting to be called back .this is just one example of your brilliant customer service . chris from warrington was professional and helpful , the system was very slow but he went through everything and sorted out my queries even dealing with a complaint from december re insurance company and lack of customer service and not being provided with a substitute phone .he was excellent and looked into each query in detail to help his customer .thank you polite , quick and thorough . because i thinnk i might be leaving you as i do n't think you value your customers been with xxx phone 20years and there is no one to compair or compette with your an exerlent service i got cut off and nothing was sorted .still need to speak to someone ! advice did n't work ordered an iphone 4s back in november .all i got was a sim card - no phone !xxx advisor in store at banbury ( shonna ashmall ) solved my problem immediately .including replying to my email on her day off !well done to her .regards , gordon king (3g aviation ltd. ) helpful and courteous .sorted problem with little fuss . i work nights cont me later thank 's bad comunications ... lady was very pleasant and helpfull i think that 's was what 's deserved the adviser part was great but since i went over to a 1net account its been a nightmare both myself an the shop are getting fed up with it and it does n't seem to be getting any better that 's why i put a 5 for would i recommend xxx an let 's just say a 5 is highly generous ! very efficient service good friendly service agent seemed fine , easy to understand but on hold for ages no im off to 02 ! ! least i will get signal and the call centre staff are enthusiastic ! ! dont call me either q1 : prices are high but the service is reasonable and you offer suresignal box which is a definite need in my flat .however , do n't like having to go through so many menu 's to talk to someone , and would much prefer the option of talking to someone rather than having to use the automated service for paying a billq2 : should not have needed to go through to an advisor , i wanted to pay my bill but my card could not be recognised by your automated service .q3 : the attendant who spoke to me did everything i needed her to and i had no problems once i was actually able to speak to a human ! ! never had any problems as yet with xxx ..on this occasion my query drew a blank but the advisor was polite and informative ! problem unresolved the guy i dealt with jay was both professional and curtious .thanks jay i wish there were more like you at xxx . 9 had to wait 15 mins to get thru to someone , found him difficult to understand and the problem has been ongoing for 3 months now so not confident it will be solved this time ! already done over phone quick & satisfactory resolution to my queries the lady was great and very helpful the lady i spoke to was very helpful yes .the lady i spoke to , rachel , had a rather more helpful attitude than most of your unhelpful employees to whom i have spoken in the past . they were really helpful and friendly .excellent customer service . cause the guy was really nice and helpful and i could understand him all went as planed happy outcome we had to make more than one phone call to resolve the problem as no action was taken from our previous call .the person who dealt with the problem today was excelent . he was fanastic explained everything in detail she was very good on the phone had a nice manor and dealt with my enquiry really well very helpful girl the advisor was fine but i am still not sure of how the intermittant fault on my handset will be resolved . although you 've sent me the wrong phone twice and i 'm still awaiting my new one , everyone was polite and helpful . because i thought the sitiuation that i had was dealt with very well and also very quickly aswell , also great customer service highly satified i been cut ov during xxx callls by advisors pls look into it further its very unconvieniant but itss a free service which is good .da advisor i spoke to ws good bt other advisors av cut me ov b4 bt dis one ws good n helpfull thanksss try reading them ! it was a great service the lady i spoked to was very helpfull the reason i only gavea 5+6 was i wasnt told the truth about my new tariff i had such a shock with my new bill i hope it is sorted now . have not got time thank you the lady was very helpful , and could 'nt have been nicer .a bonus for xxx since i m with xxx , i m v satisfied about everything.thanks very professional .i 'm happy with your customer service .thank u . good service sorry i do n't have time your team are not helpful at all , they never solve my problems in the short time i have been a customer i have found the customer services team very helpful my queries have been dealt with swiftly and professionally ...i should have swapped to xxx long before now ... great service and loverly people on the end of the phones i was satisfied with customer service . good service from start 2 finish the man i first spoke to was very polite and transferred me to the correct number .however i was on hold for ten minutes , gave up , and have now sent an email instead . i have phoned atleast 3 times and still have not resolved the problem .i need back copies of my bills seplember to december pleasant asap .to your salesman did not tell the truth.plesse call me quick and easy fast service after waiting 20 mins wanted to take out sim only contract for # 07901754386 2 people unable to help looks like i am going to get 1from tesco .shame after all these years with xxx helpful friendly staff who sort your problem/query straight away :-) customer service was excellent with all queries addressed promptly and efficiently why do u think ?the guy on the phone was good and friendly .but change ur phone system ...press 1 for this 2 for this .it 's so bloody annoying .may i suggest every call goes to real person who then can direct the call to the appropriate department ? i had to ring in the first place as when i had rang before what i wanted was never changed !and made my pay a very unreasonable price !so was not happy but now after the second time of calling it has been changed when it should have been in the first place like i was told ! i was n't happy about the advisor i spoke to the one before today , as he told me the wrong information .the lady today on the other hand was very helpful , and explained everything clearly & correct! ! i have received very bad customer services at times with xxx which no one seems to care about , but on this occasion the customer service was good satisfied with quality , polite , efficient and to the point analyses the man on the phone was polite but i was frustrated at the lack of information and issues . so glad you have n't outsourced your helpline to india .tech help was sufficiently knowledgable to deal with the problem .how a company deals with problems is more important than the product itself . any time i hav a query it is dealt with and its good to hav a friendly voice on the line i could understand no the chap i spoke to was very helpful advisor was the best i have had very helpful adviser , but unable to complete what was required as she could n't contact technical department continuous issues with service from xxx .the last call i had was cut off .takes average of 30 minutes to resolve simple query one of these should never have been a problem : how can you charge a phone line for international call savings options and have it simultaneously barred from making international calls ? ! there was a significant wait for my call to be answered .advice given was quick and accurate . took three calls to sort .requirements different each time and cut-off during call transfer meant had to start process again from the beginning . i 'm a xxx customer the first operator insisted that both the post code and birthdate i provided were wrong .i repeated them 2-3 just in case , but still the operator insisted otherwise .i checked them online to be sure and they were both correct. . anyway , thank you . because i never have a signal but wen i have problems sorting out my bills them team r always helpful well he was helpful but i should n't have had to call in the first place i wanted a letter from xxx saying that kamil has payed off all hes debts .to xxx and he doesnt have any missing payments but your customer service team couldnt help its been 3 weeks still no letter very poor because you requested them ! very friendly staff i was impressed by the helpfulness of your operator , but due to a problem with ba9 8nq area she was unable to correct the fault .thanks anyway . the offers where not as good as i though , the services that xxxphone provided where very good , and the advisor was helpfull and clear never had any proplems x 0 good knowledge and internal systems . i 'm not giving any ratings coz i ca n't make or receive phone calls i should not be paying for this service just read all my e mails , notes re visits to stores and texts , do i need to say more ?would you not agree with me after reading my file ?( presuming all is kept in a file online ? ? ? ) mary greaves because ur al wel manerd i cant fault your colleagues effort and help after my original new handset has been lost by the carrier and now means that another phone has to be sent to me im very grateful in all that robert did to help and rectify the problem even though the blame lies elsewhere many thanks very polite and very helpful , and delt wiv my call straight away 10 you guys screwed up about me returning a courtesy phone ...lost all record of it ...what a joke , then expect me to go back to the shop to try and find it ...is that the way to treat a customer who has been with you so long ...maybe 10 years ... always room for improvement , while at times your adviser can be efficient , the computer system can slow them down or possibly crash service over the phone has been good bit the problems if any are caused by the high street sales people not fully explaining all , causing confusion ! the problem was not solved ! did not get the problem fixed with my phone with advise on the phone or in the xxxphone shop v helpful adviser but issue not resolved i was happy with your agents service .i am not happy that i lost the streaming music service , which was the reason for choosing you to begin with . the advisor was very helpful and resolved my problem very quickly . did not get the answers to my query very satisfied with my 20 yrs at xxx and all the staff working at xxx .slightly disappointed xxx do n't do the deal i want and need . answered query quickly and sorted problem efficiently . the person answering had to refer to someone else do i was left on hold for a while hopefully the problem is now fixed ! been with xxx for along time and had no problem.dealt with my problem as well as could be expected .was very helpful in helpingme with my problem the agent was good but unfortunately your it systems let you down .billing centre web site is sooooooo sloooooooooow .also bill is still incorrectly named . my problem was n't solved . i am not happy to be spending so much every month .i asked for a revision , and explanation of options , and nobody is giving me this very good service from advisor this morn and my problem was successfully resolved the person who attended to me took time to go into things properly and was a good advertisement for your company q1 very happy with service received so far .q2 could n't get online so not resolved and could n't find iphone settings in troubleshooting .q3 the adviser was very helpful and incredibly polite **** off you said 3 questions ! ! ! ! poor service today and often just rated as i see fit because i think your network is the best friendly , professionalism so simple to use and willingness to help excellent service all round . he answered all my questions perfectly , and i was very happy with his help . i had previously written , a month ago to cancel my contract but no response - so frustrated with service . got all the answers to my questions and solutions to all problems very fast and got the job done well .pluss a great help . the 2 people i spoke to were polite understood the prob new the product and resolved my prob you have always been the most helpful and understanding phone company look on ur records and you 'll see ... you keep taking money out of my bank account without permission when there are other arrangements in place .i am a single parent and on a very tight budget ... in december alone you tried to take out 400 over what was already arranged .i am complaining and i have had enough .i have told you all this before but you obviously do n't read the replies you get to this questionaire so ur actually wasting my time again ...i have 65 in bank charges to find and funny enough i 'm in friggin credit with you bunch of twats .... doubt you 'll follow this up cause ur **** . i do n't rate the 44555 to get balances and latest call usage x it does n't record the last 72 hours x its rubbish x cap childrens phone contract otherwise the company will loose respect from customers x u want customers to stay ? got the promblem sorted out and got me a phone i needed not like the shop or the first call i had all in all i was quite happy .my immediate problem may well have been resolved however we wait to establish whether a new piece of equipment works in the manner expected .however i also enquired about an early free upgrade to my existing handset to allow me to access skysports go and was told i would have to wait til may 2012 when the football season will be over which i thought was a bit 'off ' given that i have been a xxx contract customer continuous since 1994 .i am therefore seriously considering changing to a new service provider in the very near future i felt that my problem was resolved . the advisor again told me incorrect information and it appears i have been signed up to a data plan above my needs excellent service ! cos of good service i 've had i called four days ago regarding my phone ca n't connect with my own home internet but until today still not done ! ! ! did n't resolve my issue as would like my handset changing , being a vodfone customer for over 5 years having not missed a bill regardless of how much it is , would like i bit more help with wot options i have as i 'm a very unsaticfied customer and when my contract runs out i will not be renewing . as a loyal xxx customer of about 19 years , and now that i have helped you with your survey , can you help me with 2 tickets for the formula 1 at silverstone this year ?please . advisor was very helpful , courteous & spoke clearly . great service , very helpfully very helpful and polite good service and prompt answers staff should know more about phones n troubleshooting ! you blocked my dad 's phone so he ca n't use it and now ca n't unblock it without talking to him on a phone that ca n't work that we payed for .totally wrong . because had phone put down on me its taken nearly 3 months to resolve and the rep today were very helpful but previously its been **** service i 've asked 3 times now for paper bills to be sent and i still have n't received them friendly call answered ok but had to wait a long time for tasks to be done . upgraded my phone with some very helpful and polite service i object having to answer security questions twice on one call . did n't find the person particularly helpful .kept waiting for over 10minutes .had to call 3 times as xxx kept cutting me off they could not answer my query and i had to call again .they were not sure if matter was resolved no had nothing but trouble since upgrade as always very efficient service and never been dissatisfied friendly well informed customer service which answered my questions directly and to the point . quick and efficient !very helpful cause the gentleman on the phone was very helpful sorted my problems very quickly videos lost as well as work contacts meetings that were planned .any time i have tried to contact xxx i get put thru to people who ca n't understand a word i say and hang up on me or pass me on to someone else .been passed on to 5 people in 30 mins the last time its not good enough would have been higher but i am apparently a valued customer but am yet to be offered anything of any benefit to me . the advicer was very helpful xxxphone gave terrible service back in october .after a formal complaint i was offered an early upgrade in dec.this has now been removed and nobody can help .disgusting treatment , lies and overall shambles .i will be leaving in may .this is xxxphones last chance to rescue it .i await a call , all details are logged against my account . good happy with xxx as a service but not happy with my blackberry very slow ! staff was very helpful and patient but i was expecting a little more on compensation as suppose to the plain recovery of my loss as i was fraudulently subscribed to a service that i had not ask for and hence paid extra for just under two years , which is unacceptable . good thanks great service . quick and clear answers and instructions . the advisor was helpful and to the point .no cheesy selling techniques were used .i got what i rang for quickly . generally , a very efficient resolution to the problem . would have been perfect but your system slow resulting in holding at least 2 times the person who served me was polite , used my name , she understood exactly what my issue was and had enough knowledge to deal with my query and resolve it immediately:-) still awaiting e mail response , lack of communication and no one seemed to no what was going on i asked for details to my online account and not received them yet could n't fault the service very friendly and helpful service because i 've always found xxxphone very helpful and polite do n't have 1 but i 'm happy wiv it i had a query and the advisor helped me enormously simple - you did not solve the problem . shane was fantastic and helpful and i dermatitis my needs the issue could no be resolved but the lady was polite and helpful anyway think all my problems are resolved overall good customer service , everything i ask was explain clearly and everything i phone up about to sort was to knowledge dealt with she was very clear and helpful went into shop and was told to call 191 to change contract to pay as you go .called and was told could only be done online as needed written authority .waste of time . the service was appalling .there were no notes on the system from my previous call .if i could , i would move my contract to another supplier 10 think u expensive and i think unlimited should mean unlited not 3,ooo very pleased with manner of customer advisor and outcome . understanding . listened .friendly but had to be kept waiting a while . g/service i have spoken to someone four times to get paper billing as i need it to claim money from the company i work for .each time they say they will get the bills that i need since last september .they have never arrived and each person except last weeks and yesterdays ladies told me that no one as asked for this on my account .yesterdays lady would not let me speak to her manager .she keep saying the same thing over and over like she was ready it .at the moment i am owed money and i ca n't claim for it as i have n't got the bills .a very simple thing but i have had no help .shirley deykin i rang up at the start of dec to change the mins on the number ending 474 and it was not done .this is not the 1st time something has not been .changed , when the phone was stolen no bar was put or sim card sent had to go to the store and also bank detail have been entered incorrectly a number of times when i have given correct details and phone was put on stop . good service no what a stupid ?the reason is the question asked and the way were dealt with please ring me and i will explain still waiting for problem to be fixed but nice operator who handled the call yes the advisor was very helpful and resolved my issue immediately and without fuss .fast and efficient . have been with xxx a long time and i never wait long for the phone to be answered .they always try and help me with any issues like paying just part of my phone bill now and the rest when i 've been paid .thank you my query was handled quickly and my problem resolved .the man who dealt with it was very polite and helpful all questions were answered and advisor was very helpful my call was handed promptly and efficiently by the operator .very accurate and polite adviser . because , as a loyal client of xxxphone of many years standing , i felt my loyalty was being rewarded by a pleasing and easy customer experience late phone delivery , then wrong phone delivered , given out wrong information etc helpful but not helpful for what i needed good customer service , but the delivery should improve . the gentlemen was very polite and helpful ! everytime i have a problem i ring for help and this morning the advisors at first seemed reluctant to investigate the problem and said it was probably yahoo then i was passed to technical i was asked many unrelated questions before i rang again when the second advisor tried to help but tried to leave the problem with me until i persisted and explained as a customer i should n't have to hassle xxxphone for help then when i got a text via the advisor from technical it has n't solved the problem as i do not have opera and the problem is still there with explorer 10 if he gets the issues sorted ! ? still waiting to hear from xxx out and about rep gentleman was polite and very helpful .all questions answered and informed about rates charged while i am abroad .thankyou . not much help and did not.knowwhat to do the person i spoke to was very polite and helpfull , even though i was asking a question outside of the normal process , which he has to stick to , he still managed to provide information which will help resolve my problem , therefore excellent customer service , he thought on his feet and did not just fob me off with a template answer .very good . the operator was helpful and understanding .thanks . the customer advisor was very nice and friendly .she was able to solve the problem straight away the reason is because i was looking to upgrade and i had been offered a deal by tesco mobile and was hoping xxx could come up with a similar deal but wag told to go into a shop and ask them .after being a xxx customer for nearly two years i expected better pleasant and helpful guy . all questions answered fast and helpfully .querysorted and help given where needed thanks the girl was really helpful n sorted ma problem every time i phone i get a different answer and the caller before sam was very rude and refused to listen to me sam was perfect the caller before was rude unhelpful knew everything and so unhelpful .but if you listen to this i will be amazed my media message still is not working r fones were cut off @s money outst@nding within 10mins were b@ck on st@ff were very helpful vod@fone r best network good service put on hold frequently with no explanation .asked for help with internet sign on and was told it problems with internet at the moment but had to ask operator to take a note of my details to sort out when he could .have no confidence that he will actually do this .cut off twice and operators never phoned me back so i had to call again and go through full story again as unsure what action had been taken .very very frustrating .operators not great yours customer service should be more helpful when you talk to them ! first person spoke to rude and unhelpful second person very helpful and pleasant third person excellent explained nature of problem clearly i believe his name was wayne in your tech dept was very happy with service it took a while to answer the call , but when i got thro the xxx staff were very helpful + sorted my enquiry quickly .pity ` 3 ` are not as good as this ! ! ! : ) i am not happy with the service i am getting with my problem i rang twice .the problem was n't fixed due to errors with web site .out of operators control so she raised a new call .problem still not fixed so i ca n't mark high satisfaction still have not addressed my request your customer service is none existent and i will be moving provider when my current term expires started a business contract on 22nd dec with 2 existing xxx numbers transferred to it , neither of which has been done , no dd has been set up despite receiving a letter confirming that you have the details , threats of cutting the phones off due to non payment , only 1 number is on a business contract , 1 is still on personal , advisor was polite but unable to help or give me any reasons / answers as to why .no communication to say that there has / might be a problem , would have only found out when our phones were cut off if i 'd not called to check .appalling !you are in breach of contract , 4 weeks in ! the advisor was new and i had to hold for her to check every thing .s well if you read the notes to my case you will see that i have had an ongoing problem with the itemised billing hence why i have had to leave and the mainly negative scores call was answered quickly & the agent was polite & very efficient service rep was polite and helpful and gave me all info i needed can't tell me when money will be leaving account unable to understand and no service to be able to rectify situation everything i wanted was organised quickly and politely the lady i spoke to - donna - was extremely concise and very helpful could n't find an easy solution to my problem good service i didnt like but company didnt inform customer about free call limit ..when and how much you have . voice recognition worked for once read them ! my query was n't resolved helpful .solved everything . friendly , 2 the point !helpful and did n't try and rip me off like the girl did in the shop . you asked for my opinion and i gave them i had an enquiry i was put on hold to obtain an answer or take some action after 2 minutes i was cut off and no response was made neither by a call back nor a message the person who i spoke to could n't answer my querie . long-standing satisfied xxx customer due to continuing satisfying customer service .the adviser today answered my questions in a helpful and friendly manner . i 'm always happy annoying that i had to re-register online for the second time in the last few months .also annoying that i could n't get information about upgrade options just because i am not eligible for another 8 days i had to waste so much time waiting on the phone until i got through to the right person dissatisfied with how this contract is working out to what i was told from the time of my upgrade . i was treated with respect and valued as a customer ! my daughter lost her phone and we received great help in getting it switched off and a new sim issued far more expensive bills than promised and the operator did n't seem to care i was annoyed by this the service was good . the adviser ,whilst helpful ,appeared only to be knowledgeable about his own specific area of operation .asking for other apparently routine information caused several delays . q1 happy in general .always advise people to check signs xxx 's past ten years of questionable customers service history ! received a call from xxx offering to reduce our bills ..instead they have increased ..not happy with service at present. . i was frustrated with the mistakes done regarding my bill and getting sent a misfunctioning phone ! lousy website .screen full of errors .should not have needed to call . good service problem dealt with efficiently & solved within the timescales quoted - thank you the operator was very polite and helpful and dealt with my query in a timely and efficient manner the reason i marked 5 on the 1st one is because i should n't ave had to make the call to you in the first place as my direct debits are set up with you to already take my money on a monthly basis and for some reason you failed to take my dec direct debit ? !so was not not happy to see i 'd got a huge bill this month ? ! because it was good customer service fairly good customer service ur slough an uxbridge branch do not give correct information out an this is my first contracted phone withe u an at the end i will not be continuing a contracted with u as i have had nothing but trouble with you allways listen and explain things clearly because i told xxx about a network problem over six months ago on my account and it had still not been resolved !i am so fed up now and an talking to another network provider ! very knowledgable and friendly advisor - pleasure to deal with her + she sorted all queries .if you have staff reward scheme i recommend her for this .fiona windle it was a quick and efficient call handled by polite people . your staff are badly trained and lost all customer service , i will be taking all my phones away from xxx as they run out !you will not bother to ring me up and try to hold me as a customer because you do n't care but you will when more people do !just wait and see people vote with their feet .paul garner 07970575822 the man i spoke to was very helpful friendly , quick service the young lady ( kirsty ) who helped me was polite and helpful and interested in what i had to say and nothing was too much trouble for her the guy i spoke to was quick and efficient .and it was no trouble to close my account .he did n't send me on a guilt trip . simply the best and thank you i gave these ratings because the person that help us was not only polite he could n't do enough for us . i got what i was after , but i found the operative load , brash and offputting . xxxs performance , both network and customer service , is a bismarck at the moment .i will be resorting to the small claims court to obtain the satisfaction i am not receiving from business services at present . he was clear helpful and constructive without any sense of being patronizing i simply received an answer !not what i wanted to hear but a truthful answer none the less . the advisor dealt with the matter quickly and was very efficient . advice was to go to a shop with phone , so ultimately not that helpful .agent however was good . the second time i rang within 2minutes of the last phone call my account details were still wrong on my account .my details have not been updated and correct on my account after my last few phone calls made to amend my account this is very unsatisfying service and the reason for the ratings your service is **** you use a company called first choice communications who are really **** ,they sold me this contract which basically costs me 100 pound per month more than my previos contract .roll on next march when i can finally say good riddance to xxx fast service with no hassle ! ! very helpful and pleasent very nice girl to comunicate with after calling xxx , i was hoping to have everything sorted with within 24hrs .no invoice has arrived & i 'm still waiting for somebody to call me . i was promised a call back `once my issue was looked into ` and it never came .i called about a repeat problem which is still unresolved the lady i spoke to was very helpful and polite best service simple i had no waiting time and the lady i spoke to was polite and worked fast i 've never had any problems with xxx top marks lack of information because the lady who helped me was brilliant and was able to sort out my problem polite & patient more than helpfull sorted my problen and gave me info i didnt already no thanks because i find xxx average and exspensive proberbly being charged for this survey ! ! ! ! ! ' because the customer service was great he was very helpful needed to ask about new tariff .given clear info enabling me to make appropriate decision already done that .this questionnaire hilariously sums up why xxx is so rubbish .if you 'd like to see a satisfied customer please release me from my contract immediately with no penalty and send the port code to allow me to take my number elsewhere . helpful frank and answered all my questions .nocomplaints no signal at many places include my home as well .pricesare impossible .lastmonth i send more text for 130£ and this month less for 150£.whocan understand it ? ? ? ?in the shop the assistants cant help because the system allways slow ,and bad .sorry for bad report but this is the trueness.theonly good thing is the call center.theycan halp if i have problem .sorryagain guys nope no wrong info given and hung up on twice the automated service was hopeless but once through to a girl called helen she was most helpful and well mannered not bad not great just average . unorganized incompetent staff staff service ! ! provider service has been problematic i was happy with the lady who spoke 2 me and helped me with what i was asking , but when asked if i could have a second contact they said i had 2 wait 2 months i have paid my bills always on time so that did n't make me happy good service very professional and clearly completed tasks .thank you very much .aman excellent service always been help ful with me . people r mainly helpful , considerable and polite , job done . i have had to contact xxxphone on a number of issues but i have always been dealt with kindly and i 've been please with the outcome i am not happy at all in the way that resolved my problem when i need to pay for something that i did n't used the first contact with your team was good , helpful and i was happy with the deal/service .however you did not deliver the agreed new iphone but sent a second hand instead .when i then get in touch again you were v apologising and booked another delivery .on the next delivery you once again sent a second hand phone .therefore i am not happy that i have lost in total two days holiday waiting at home for the correct phone to be sent .a task that should be that hard since the words nearly new are clearly stamped on the box .i now have been told that i will receive the new phone wednesday and will be compensated for the errors .so on summary your staff are good and helpful , your automated phone is quick but you 've let yourself down with the inability to deliver what was promised .yours hopefully oliver williams see previous answers . you lie .you are dishonest.you overcharge wherever and wherever you can.you promise to raise credits and never do. you are unethical. you do n't care about your customers . good service he was straight to the point polite nd resolved all my issues with all my required results completely brilliant customer service satisfaction because the guy was polite , helpful and sorted my problem . wot i think prompt service i have been with you for a long time and have never had any problems good fast service the direct debit wad cancelled by xxx and payment was therefore not collected .the phone service was restricted without prior notification .the outstanding bill was paid this morning and a text was received , about an hour after payment has been confirmed , intimating that the phone was being restricted due tp non-payment.the account has been unblocked but i am still not receiving emails ! first class service just so disapointed in xxxphone over the last few years been with u for over 12 years and think that all they care about is contracts and money not their customer ,s problems . the lady who called me was very friendly and i felt like i was speaking to a friend n not an advisor .that lady needs a raise or be promoted .she has the right attitude ! i 'm having the time of my life very open & friendly person , willing to listen and help resolve my issue , thanks to him ( jay i believe ) . answered all my questions and made my mind up about my next phone she was very helpful and polite and she sorted my problem quickly and efficently the man i spoke to was polite and very helpful and gave me the info i was after . i have not received confirmation that my requested as been actioned the advice was sensible and should save me money . answered my questions quickly and new answers to them without having to put me on hold or ask a supervisor could n't get a simple task accomplished .just to be able to go abroad and use my phone . efficient and solved my issue i have been with xxx for 13 years now , on few occasions when there has been an issue it has always been resolved without a fuss . speedy and timely response to a hacking issue on my account .good processes in place to spot abnormal transactions .thankyou i am retiring soon and my contract had expired .i needed a sim only with no data .after 18 years with xxx i thought i would stick with people i trust . i was supposed to be sent an email with transfer of ownership documents , except i have n't received them . friendly advisor ,helped me with my enquiry and answered all my questions i sent a letter asking to be contacted by email & post once it had been received , i am still waiting for the the email , but have been informed the letter has been sent , it is due to the help i got on the phone regarding my letter that i have rated xxx as high as i have .as above i am still waiting for the email they are fair it was quickly diagnosed and put right solved problem and easy to speak to . was being charged the incorrect tariff , the adviser put this right for me and was professional and patient . all requests were carried out quickly and efficiently , person was helpful . got what i needed thank you no good service far too much problem with the provider ... advisers are ok its taken almost a year to get to the right place plan .my handset barely works and i have to try download multiple updates before you consider providing me with one that does .my business is suffering in the meantime !very disappointed . fixed my problem excellent quick service , very polite your service has been unprofessial and rubbish and you dont listen to your customers 10 the operator was very helpful and friendly . i had a query and it was resolved because the xxx website was down and i could not get any resolve for 2 days ! ! ! that 's how i felt . i have been a xxx customer for many years , and called customer services many times for all sorts during that time .most recent was today , and as always i was helped efficiently and happily .i always recommend vodka phone and have just converted a friend the reason is because it was sorted out quicker than these questions - this is my final word . query not resolved , and no one seems to know much about the employee advantage scheme . the ooerator seemed very disinterested in my call and not very helpful got bill reduction as requested because my phone number will not come up when i go to the xxx shop to check how long i have left on my contract 10 customer for 16 years - bad customer service when my plan was n't increased automatically then bad customer service when wanted to reduce and still did n't get a plan that suits my usage - xxx from my experience are not proactive and could go along way to be more proactive and increase customer service and positive feeling - some simple things could be done to make the operation run more smoothly ! 5 for q2 .as it was n't upto scratch and 6for q3 i was n't satisfied with effort :-) i have been moved off one tel by accident and now need to wait 2 days until it is sorted .this means i do not have my business line diverted to my mobile which is causing big problems . not helpful at all it took two calls to ( different ) advisors to resolve my question but both were friendly and helpful and in the end helped me to find the answer at blackberry . the woman was very helpful and i got more sorted out than i originally phoned up for it was dealt with quickly and efficiently .i could n't ask for more . very good service 1 your pr is about the worst i have ever come across , your tel staff are so ill advised and have not a clue about customers or there accounts always have to seek advise from another advisor who then has to ask another advisor after 12/16 tel calls to your help line i eventually got one nice lady that actually understood my problem and now i feel we might b able to get this mess sorted out .as i shall b away on my annual holiday from 17 jan to 25 i would b great full if you stopped any further texts from you selfs infill my return when hopefully all my problems with xxx will get sorted out my issue was dealt with quickly and politely and i could understand easily what the assistant had to say i have made 2 calls to say that i do not have a signal in the house .neither person was at all interested . bad service , rep ( female ) was good . . service was n't i have been messed about endlessly by payments department since sept oct 11 , told over and over again all was sorted , never is ! ! ! emailed customer relations and apparently not received as per customer services , never ever would i advice anyone to come to xxx ! ! !total shambles and will leave asap i 've had nothing but trouble / problems with your self my contract is twenty pounds a month you are always charging thirty pounds plus and more . i had missed several calls from xxx .when i called back the customer service team member was polite .however he could not tell me the reason for my missed calls .as with many big businesses better communication between your different divisions will enhance the customer care you are able to provide to your clients . the 1st one was a mistake .the girl on the phone was lovely : ) i gave the ratings i did , because the lady i spoke with was very polite and helpful . polite and helpful csr .peter was great . very helpful and easy to talk to . good communication throughout .listened and solved issues . she was not able 2 give me a clear answer 2 my question about data traveller as i am worried about cost if abroad . the lady i spoke with was friendly , very helpful and patient explaining all my options very compatant and problems solved quickly and with no hickups tiffany the advisor who helped has said she will personally keep checking on my account to get my virtual landline number sorted because my enquiry was dealt with by the first person i spoke to .quickly and efficently . good service the information was very good and honest plus a very friendly manner 1 been with xxx a long a good service provider he didnt knew enough about iphone settings the phone call was absolutely fine so i was happy i have waited since 23 dec for my phone to be delivered .since 23 dec i have been sent 2 phones which have been wrong model .i have talked to at least 7 different people to get this rectified .today hopefully i spoke to somebody who knows what they are doing and i get the proper phone tomorrow . call me .if you want to no as the list is endless . happy with the service no as a long term customer i have always been impressed with the intelligent service i get when i dial 191 . dealt with profesionly . xxx service is usually good , today , i asked to get connected to the dumfries store ....the assistant was very helpful , but when she tried to put me through , the line rang for 3 or 4 mins and then just cut me off . never had any problems have had no email or bbm for a month and have tried on several occasions to get help on 191 but have been told very curtly that my answers to security questins do not match info you have but not what is not matching ... enourmously frustrating as i have had a xxx account for many years i consistently get a good service from xxx , although i wish someone had notified me that my son was exceeding his minutes by so much in december , now i 've got a big bill to face i felt that the person i spoke to was knowledgable about the product and courteous as such my query was a the adviser was very quick and helpful was n't satisfied with having to have a call back , a waste of time bad service .read my account history . no answers ! ! ! the service i received was great and saved me money lady was very polite and tried to help , but i still cannot log into my account . being very polite n helpfully answers given were different to when i last phoned and problem not yet resolved regards to q1 , the fact i always get the run around every time i call , never get a straight answer from the first person i speak to. for q2 , as in q1 , never a straight answer.for q3 , i will always give the advisor a higher marking , it 's not their fault .it usually a management issue . my problem was dealt with efficiently and pleasantly with the desired outcome the agent i spoke to had excellent customer service skills , and dealt with all 3 of my querys quickly and efficiently i do safisfid no n/a xxx is a strong long established network and today my issues were aided by the lady to my satisfaction not helpful in any way phone bill enquirers been with you for years and have been very good to me with upgrades and deals very pleased i 'm not happy with how i have been treated , in store and on the phone .and now i have been told to go back to the store ! efficiency because i 've claimed on my insurance which has taken over a week to get to me , i 've taken 3 days off work to await delivery , and to be given a re conditioned phone that has chips in and dirt and food in the corners , i then called xxxphone was left on hold many of times for long periods of time and then got cut off , now i feel like i ca n't be bothered , i 'm paying for a contract that i 'm not using ! had to wait over 20 minutes for the call to be answered . very helpful in sorting out my bill and today the assistant was difficult to understand and i felt i had to work hard to get my bill sorted .but thank you , i feel i may have rated her a bit harshly :( sorry ! ! ! not helpful apple much more helpful alex the gentleman in question was extremely polite ,informative with clarity a layman like myself could clearly understand ,it was like have a relaxed conversation with a friend or a member of family , a pure gentleman ,and a excellent colleague/asset any business would kill for . i have not received paper bills for last 6 months .he was not able to sort out . my query was dealt with quickly and efficiently . poor customer service , lies and overcharging . the person i spoke to on the phone was very nice and gave me different advice and suggestions the advisor was v helpful , but i wont know if my fone works with a new simcard or not yet . i had a problem and the nice girl sorted it .problem sorted i was very pleased with the service i was told that my account had been passed on to a 3rd party account manager without any advice to me by xxx , and that vf could not deal with my enquiries .i could not have explained to me whether or why i would get better service from a third party . i really like your services .the only thing i want to see is reduction of amount of money charge for contracts .think is expensive . your far better than the other providers but there is always room for improvement , my worst thing is queing and then speaking to someone who you cannot understand excellent from the first moment .very helpful . good service and agent .much better than my initial view of xxx when i had to wait from 14 december until today to get this iphone with very poor updates my problem was resolved quickly , and in a professional manner customer care dealt smoothly with my enquiry good efficent service short waiting time and friendly staff would like a upgrade at a afore able price ? staff very helpful and polite , tried very hard to fix problem .finally gave me link to solve problem . was too happy with my bill especially as had previously spoken to another adviser .i think the adviser was very good but when i said i wanted to cancel agreement i feel i should have been put through to someone higher high ratings relate to your representative .lower rating of 8. is because i need to see next bill to check corrections . happy with the good service i 'm reciving 1 ) because you give a good service at reasonable prices and the reception is pretty good2 ) you decided to give me a replacement phone straight away this time rather than a month down the line3 ) i was n't told if the handset will be new or reconditioned , if it will be the white 16gb like what i have now call was answered swiftly and query dealt with efficiently and speedily . he was knowledgable , helpful , polite and he saw a chance of saving me money and did so happy with the service excellent service delivered by the advisor who dealt with my call .i even feedback to her straight away as she was so good ! poor customer care for a valued customer who had been with xxx for 3 years . i had 2 call twice and also since i 've been with you , i never get a call offering a better tariff . firstly i had a problem with text messages sent to me about data abroad , clarified not really , even so i still feel xxx is right for me and continue to recommend , thirdly i found the assistant very polite professional and helpful hope this helps contact me again if you need to thanks the guy on the phone was lovely , low scores mainly for the shop telling me one thing but the guy on the phone told me another your staff are unhelpful , disinterested and impolite .i have been a business customer for 2 years and wanted to upgrade .i requested my upgrade online with a reply saying my request would be dealt with in 2 working days .after 3 i rang and spoke to your staff who really could not bothered .i am going back to o2 where i get better signal and much better customer service . i have been happy with xxx for at least 15 years i rated the last 2 questions so highly because i was impressed by catherine 's professional , friendly manner .she was most courteous and helpful , although the answers to my questions were not what i wanted to hear she allayed my disappointment with her wonderful telephone manner .question 1 is not so high because there are a few issues i have with xxx and its service . impeccable service and help .problem solved very quickly . paula was excellent in every way great rapport and did the job because everything was answered to my satisfaction the lady i spoke to helped me the best she possabley could and with great respect for me .thanks because it seems every month there seems to be an issue and when i call no one came explain why the charge for something has been added or why there is a cost included that should n't be .all i know is that as soon as my contract ends i 'll be heading back to 02 where i never had any issues . always very satisfied with the customer service ring me and i will explain .i will also be leaving xxx as soon as possible the service was very good but not outstanding due to the action i have to take to remove a mobile number from my account .make the process easier and then the score would be better . the adviser did not listen to my question problem is being but is n't yet resolved , consultant was helpful but i reserve judgement until i see the final outcome because you answered all my questions i waited 15 minutes for an answer and was cut off poor service ie transfered to diff operator satisfied with the service provided advisor was polite , very helpful and quick . . your rubbish .no matter how many times i talk to your people no one ever calls back as promised . bad rating was because i was told incorrectly if i wanted to transfer my current number to the new phone it would be easier to send the new phone back to a company i ordered it from and order another phone .but all i needed to do was order a new sim card the staff saturday and sunday were only intrested in selling me a new phone not to help me .the staff today ordered a sim and advice on cancelling the phone ordered on sunday alot time wasted . some assistants cannot understand what you say and vice versa today was the worst customer service call i have had with xxx , the company obviously does not value its loyal and high spending customers .i was refused to speak with a manager ! i have excellent dealings with xxx and that 's why i have so many phones and lap top with network had problem logging on and very helpful lady sorted it out immediately . i could hear the operator takin breaths ( sighs ) when i askd him further clarification questions !not fully resolved , just partially ! the call handler was very proffesional an we got to the route of the problem straight away i think i 'm paying way too much on my bill , for the type of mobile ( curve 9300 ) i 'm using .would prefer the ' blackberry bold ' model .i am a long term customer . was really happy with the service provided quick efficient and my call was answered and dealt with very quickly .thank you the adviser dealt with my query well politely and with a nice manner .it was not the adviser to blame that i could not get what i was looking for .ie .update phone without paying for it the agent i dealt with was professional - although i must take back my ratings for my previous 3 question review as my request to unlock my phone on 02/01/12 was never processed hence the reason for my second call ..hopefully this time it will be resolved because i have 4 contracts with xxx and all members are always very helpful with any queries . have been a customer since i994 .best coverage and best service on the whole query not sorted .sold a phone that is incompatable with email , the main reason for phone .had to phone half a dozen times and waiting time was ridiculous . no.this is more than your 3 questions . because i still do n't have a positive answer . check the events still ongoing with chiswick high rd w4 branch and my 2 191 calls to u today a complete waste of my time i have 3 blackberries all with a similar problem and it seems strange it was n't a problem with xxx ! excellent service and very polite base from this experience ,surprisingly ...i was able to get through my call for the first time .the problem was resolve without putting me on hold.and ,lastly the person that i have spoken to have the power in decision making . u ask me had to put a block on my internet cause kept geting crazy bills it was a follow up call from last week which did n't get resolved last week but did today my bills have always been sky high , even though i 'm paying 150-200 a month .that 's why i would n't recommend xxx .however the customer service is great sorry i have no time . your call handler was very polite and very helpful ,i have had the same number with xxx for 11years and look forward to keeping this relationship in the future i was very satisfied with the service i got . good service and questions answered quickly your agent was very helpful,clear and extremely patient . no the service was excellent and the person who dealt with my call resolved my issue immediately i am satisfied by the service the chap today was extremely courteous and helpful after my poor treatment on friday the man i spoke to was very polite , friendly and clear to speak to .he listened to my requests and sorted everything for me , quickly and simply although i had several calls to get problem sorted staff ensured me and always polite and refunded earlier calls i keep going round in circles and i am not happy about how my account is being handled am on a contract and a good customer and am havn problems with my blackberry and losing business as i works then does n't work so i asked if i could get a ifone for exchange but i was willing to pay 4 it and the lady said it would be £500 .what happened 2 the good customer 8 rapid and conclusive very satisfied .just need to sort out the amount of time on hold .thanks because i feel very satisfied with the xxx service ..and my problem was resolved . well not 10 in any area because of the long wait to speak to someone .but the lady who is spoke to was lovely and very helpful i want to spend more money per month and upgrade my phone and you wo n't take my money .i told you that i would buy out my contract and leave for another provider but the operator did n't care .madness , complete and utter madness !you wo n't let me spend money with you .good luck xxx will need it if you won't take money from people who want to give it you! ! ! ! the person i talked to was kind polite and was easy to talk to plus was fast at her work because you company performance is highly uncompetitive and your call centre is in egypt and you also suspended my line a short while ago for no reason other than your incompetent , beyond that a wonderful service . you keep txting me that u are putting my bill on line i do not have a computer and do not intend to get one but every month iget the same txt about going on line excellent service other than not being told that the rearranged delivery would not be today .the call was at approx 8.30am i do n't remember the handlers name . the person was very helpful and hopefully has sorted out an ongoing problem . because im struggleing to pay 38 pounds a week to pay my arrers and i have 2 young kids to feed and cloth and u wont help me i think its discusting and i would recomend xxxphone to eney one service needs improving they were very helpful and explained everything to me . let some one call me i will answer if someone would like to call me i 'll gladly explain no call handled very efficiently eventually the advisor who dealt with my complaint was helpful and managed 2 resolve the issues .previouslyhowever this was not the case .we waited over a week for our number 2 b cancelled and a previous advisor 2 sort out our situation . you understood my circumstance and i thank you for that is that not obvious ! ! ! good servise service was pretty good and healthy it would take a phone call overall help was very clear and easy to understand the people i spoke to were very helpful and friendly .it was a pleasure to deal with them and they sorted out my request with minimal effort and speed .very happy customer . it took two attempts and a long wait both times to get a basic request processed .the second person sorted it , the first person was useless . i am not happy with the way customers who are heavy users of xxx are treated , without any extra benefits or importance .if a pay-as-u-go / sim only customer is treated the same way , then why do i remain with xxx ?i am most likely going to switch over to another provider very soon .hope this feedback helps . my questions were answered ie how long has contract to run but it did not solve the real problem that i want to cancel the account service i 'm planning to move from xxx at the end of my .contract , failed to uninformed me of my bill costs and inflexible , and our upgrades have been disappointingsteve i 'm not totally confident that my enquiry will turn out well .i have a feeling that i will be left with a cut off phone tomorrow .i hope i 'm wrong . 10 good flexibility , warm , informative and efficient nothing was sorted and i have had to pay over 12 months for a phone i have not used very happy with help received ! given incorrect information that cost me business . satisfied with service and outcome .was dealt with quickly , efficiently and politeness very patient and take time and listen you did not resolve the problem .ok girl immediatly told me she could not help me because i was not authorised on the account , before listening to my issue , then when she did hear me out , she said she could not help and referred me to blackberry user forums .most unhelpful ! the adviser was very helpful . adviser had **** voice lady very helpful - takes ages to load info - data and bundle not added together - not correct on xxxphone app - 2nd i phone 4s drops calls every day at home - xxxphone said return to you takes a week ?took to apple store exchanged there and then but the same problem and xxxphone appears uninterested ? very helpful person , very clear and precise 1 and 2 were excellent .3. couldnt hear well and computer was slow .so hopefully problem has been sorted . the negatives are that i would of liked to of paid my bill back over a 3 month period , but could n't because my phone would of been suspended ... also , i would like to receive paper copies of my bill monthly through the post , but am not able to do so .apart from that , i found the call very useful and he was more than helpful . . because you have an automated system which reflects your lack of empathy for your customer and more importantly no interest until the renewal date very friiendly girl and explained well . the person was very friendly and helpful my query was dealt with quickly and polity .the fact i was not contacted by xxx to tell me my new upgrade was at my local store awaiting collection was not his fault .regards tom hardware and software fault with new handset - much passing of calls from dept to dept ( call centre to call centre ) before matter was resolved .retail staff far more helpful albeit not allowed to assist a business customer .msm/l+e good service yes the two sales advisers who helped me out at the reading branch where very help full , polite and professional in dealing with me, i would recommend a pat on the back for both of them , thanks . excellent service , very helpful and knowleable sales person .only reason for not giving all 10s in the survey was that xxxphpne required a 6-month deposit from me , which was disappointing . good service & advice i would of been interested in samsung latest model but they had none in stock and sales man avoided talking about it the whole process was very quick and easy , all our questions were answered fully and our sales adviser was exceptionally helpful and polite quick friendly and good customer service . good excellant service the member of staff was friendly , knowledgable and saved me money on my contract ! ! : ) happy customer good service but had to wait to be seen service was efficient and helpful they were kind ,helpful and efficient . yes whilst the product i went in for was out of stock , the person that assisted me was extremely helpful and was able to save me some money on my monthly contract .the way i was greeted as i walked through the door by cheerful and knowledgable staff made it feel like an apple store ... which is quite an achievement . ashley was very help full thanks **** excellent team member who gave us her complete attention and was very knowledgeable the staff were very helpful , great service great , quick service . pleased with everything but am happy i was a bit unhappy because there was a big q and it took ages to get my phone i was given good advice & time to make a decision .also he explained a query on my bill well . 9 that 's 4 questions ashley did a great job really good advice and was really professional .thanks for the great service . the assistant in store called cynthia was very polite and explained the products well .she had a good understanding of the different price plans . helpful and understanding the csr ( sam ) was exceptionally helpful and polite even though the system was not !thank you sam because they kin come and go when u ask them to good customer service it was my daughter who contacted you on my behalf and she said you were very helpful helpful information every think a wanted 2 now was explained to me in detail and i was happy with that systems were slow at the call centre .the system is - seemingly - having problems to cope with the evolution of the service .even online customer account querries fail .finally , the agent was very professional - the system failing on him not being his fault , his customer facing grade suffers . great call handling i woz offered a tarif but cud c a better 1 online and had 2 tell your team member otherwise well handled ongoing dispute with xxxphone .we are fed up of getting an invoice every month and xxxphone have my bank details plus have written to me to say they are taking the money out of my account on several occasions by direct debit only to find no money is taken out .very frustrating my query was answered and dealt with professional bad advice mel was having problems with the pc but she kept letin me know what was goin on .she was very helpful n extremely polite .it wud b an ideal world if she were to answer my call when i ring xxx again !she had superb custmer service skills n was a pleasure to deal with . cuz xxx r good i used to be your customer .i 'm satisfied with your service . i was told i would be transferred and after waiting for 30min still did n't get through to someone had a problem with my text sending made 1 call it was explained and i got it sorted so easy thanks . the advisor was very helpful and went to the trouble of looking up how to do what i had asked for the lady was good and helped plot but i would n't recommend xxx purely cos you 've over charged my contract n i ai n't spent anything over ! ! xxx customer services are always patient n listen n they av always given me the result i need . my bills are often wrong and when i speak to one of your representatives they say that they 've sorted out the issues on your system yet every time i find that your computer systems have not resolved the problems ! ! someone set me up with a new line and account in error , it should 've just been a phone upgrade hence my call .i got cut off yet i had to call back , out of courtesy the person i was speaking to should 've called me back as it was xxx error to start with .not good customer services and am seriously considering moving to another network provider ! ! ! the guy was great ! being misinformed over my upgrade and the poor performance of the website on a 17 per month tariff i have been charged more than 150 for the last two months .i am extremely disappointed and will be exploring canceling my contract .i was mis-sold a product and may explore my consumer rights . this is down 2 the young lady i spoke 2 who was more than helpful with my question a big thank you 2 her bubbling personality was great this is as all should be nothing was 2 much bother x i had a on going problem with you not setting up my direct debit as you will see if you look at notes on your system , the assistant in your shop in brighton was and has been extremely good he is the deputy manager and he finally sorted out the problem so well done to him , i have added a i pad to my account so let 's hope all is sorted now .thanks andrew eggleton always use xxx , n its d best :-) the call was handled very well , and fully answered my query .my only issue was with time it took to get through .thanks the advisor went out of his way to help me used my name and asked if there was anything else he could do to help . because your company lies and your telesales staff needs training ! i 've been with xxx for some years and the most if the time i get treated ok so that 's why just a good service all round .if i did n't have an existing contract with orange i would have stayed . great service excellent service as always man was very helpful on phone , i 've been with xxx for so long i phoned to complainthat my phone keeps cutting out .my phone then cut out .the xxxphone representative did n't have the initiative to call me back .i wo n't be renewing with you . if you give me a call i 'll be happy to tell you about my xxx experiences over the past month . yes , just look on your system at the complaints & call log for my mobile number .total lack of customer service & honesty , official letter of complaint pending discussion with gousha from one net team !if she calls back ... ( holds breath ) i feel there is always room for improvements but i am happy with the service i have received they were polite and listened and they were able to do what i asked andc we have two units which enable our laptops to connect to the internet when we are out of the office .we no longer require this facility and require to cancel this facility with gods one .we are advised that a simple phone call is not good enough and that we need to go online to cancel . well your rep was helpful but also , in addition to question regarding account had a query about actual phone which was not resolved and told to contact manufacturer .think i have resolved problem myself . excellent service .polite , friendly and most helpful !thank you easy i find out today you are mid marketing your packages so whybdid i move from o2 ? 1 & 2 ) xxx has given many years ' good service .3 ) confusing general email ( no detail of update ) explained patronisingly but well . good customer service . all excellent service because the service was very good ! the reason was in the last txt . i got through almost instantly and the girl on the other end of the phone knew exactly what i needed and i was off the phone withing 3 minutes .very convenient and fantastic to have someone speaking english !10/10 i asked for some help and got a standard none helpful answer !#computersays no very helpful .efficient.polite . got disconected partway expected a call back rather than redialling and starting again customer advisor was polite and as helpful as he is allowed to be but i cant wait to end my contract with xxx after being with them for several years and spent a lot of money i dont think loyalty is a word in xxxs vocabulary . fast time rate response .query answerd ok poor service .failed to answer question .took a very very long time .a complete disgrace . service was efficient and i had no trouble understanding what process that was being carried out . i was told exactly what i needed to know and what i wanted to hear plus the young lady ( sorry cant remember her name ) , was extremely polite and helpful and also had a gorgeous accent to go with it .lol .thank you all for your help request still not been sorted .also would be a good idea to employ staff who listen and not want to talk over people . 4 incorrect bill by increasing/putting extra costs on my monthly tariff with no notification and not honouring the contract rate we had agreed can u stop texting me i wil finish with xxx asap i gave these ratings because i was completely satisfied with the service i received great service because like to c if you would talk to me personally most helpful and easy to talk to! effective and courteus .i would give better rate once my problem will be solved , i was assured within 24 hours . advisor was very helpful and helpd best she could but my issue still hasnt been sorted out and was told to go to a xxxphone store but im working hours means i cant make it too one meaning my issue wont get solved xxx is good in its customer service and your staff are really polite when handling calls , keep it up . i did n't give good ratings as im leaving xxx definitely i was very happy with the service .the staff were polite and were efficient in dealing with my enquiry prompt and accurate service .rang o2 yesterday and was over 25 minutes waiting to talk to someone .that was the second call to them in recent days , the first i waited that long i had to terminate the call .xxx , provide excellent customer care good service could not find any bad faults they were helpful i was very satisfied whilst staff member handled call well overall and sought to resolve problem. i was initially given incorrect information _ that the phone i requested last sept_oct had not been in stockm it became apparent in the last 10 minutes of a 45 minute call that there was one in your warehouse .it has taken 3 phone calls and several emails since oct to have a simple upgraded phone supplied on the return of a 7 day trial phone .i have sent 2 emails through your query system and whilst both were electronically acknowledged , no response was ever received .overall , a very poor customer service and i will not be renewing my contract next year after many years as a xxx customer . happy with how i was treated on fone , didnt give10 as i think always room for improvement ! i have had mixed answers and mixed ranges of help from xxxphone since i took out this second line at christmas i really did n't understand the 3 month free promotion for data when i already have unlimited data vary help full ty i had a complaint in which i wanted to terminate my contract and it was dealt with in a very professional and understanding manner helpful , pleasant service good service this time = good ratings : ) i was on hold for at least 20 minutes of the call , and the problem is still not solved , l was asked to go to my local store which is over 50 miles away .i then had to go to the post office to fax the proof of sending .overall 0 out of 10 the questions i asked were answered correctly and by someone in the uk also the work that i asked to get done on my account was done there and then within 10 minutes everything was up and running good service and good terms to a loyal customer .r. driscoll . this was my 5th call to customer services and only the 2nd person to realise what was wrong with my phone even though i tried explaining it to the 4th person !the man i spoke to was very professional and knew what to do straight away . the advisor took time to explain existing query from nearly two weeks ago made a promise of delivery of copy statements still outstanding , service not acceptable but advisor who takes call very helpfu good service good rapport and very helpful 5 polite staff , issue dealt with efficiently and correctly agent very helpful with my query as it was urgent issue still not resolved .fault increased after call kept on hold a lot and first agent i spoke to hung up on me experienced a good service this time ! because xxx give the best service and advice , i 've never had an issue since being a customer time i received an efficient and polite service . service poor , failed to answer the question , unhelpful staff and kept me waiting for a long time and failed to deliver outside satisfied i 'm reasonably satisfied quick clear knowledgable and helpful ! your customer service is **** ! 10 because he was very helpful .x got the answers to my questions and fairly quickly .but please try and keep the autonated messages on the phone system as short as possible - they are a nightmare .8-) the person i spoke to was helpful and polite .i am a bit unhappy about my recent bill which is untypical of my usual behaviour .for me to be happy with ur service , i would have appreciated a phone call or txt at the point where i was going over my usage to prompt me about this , rather than a message at christmas telling me of a bill of 2oo pounds !this is in the context of a longstanding customer who pays bills promptly and does n't typically run bills up .in addition , my contract has come to an end , i was keen to remain with xxxphone but my enquiry re upgrade to an iphone was not satisfactory . i wanted to obtain my pac code in order to use it on a phone from another provider .i want to keep my vodofone and pass it to my son .i did not want to end my contract which is due for renewel in august .i was told that i would have to close my account in order to transfer my number .your staff member was patient but insisted there was nothing he could do .in effect you are driving customers away .my wife and i will not renew our contracts when they run out . not helpful , could n't change my price plan and think thats poor behaviour after being a loyal customer for 10 years all was good but the girl was struggling to use computer and deleted the wrong number lol ....but she was lovely and got it sorted in the end ....we all make mistakes xx the person i spoke to was very friendly and helpful fist you give me a month free tv then becouse i didnt ring you to tell you i didnt wont it you charge me on 2 phones 10 poundse a month nice way of doing busnise we are going today to change both contracts adviser was great and really helpful but i should not have to call to get basic info on my account plus telling me that i then have to write in to cancel a sim card is not good customer service .the website needs serious work if you are discouraging paper bills .it would also be much better to be able to initiate a sim cancellation whilst in your account .would also be nice to have all the account details easily to hand and a more intuitive one touch interface . i was very pleased with the person to whom i was talking to and very well informed . 10 no because it was worth ringing up for very polite young lady who communicated well .she fully understood my problem straight away and dealt with it efficiently .unlike my previous experiences with foreign call centres . not good service the advisors i spoke 2 were very helpful the issue i had was with xxx and i am still not happy but they dealt with my questions well my issue is with the new upgrade was handled and i 'm not sure if i will renew my contract again the agent i spoke to was very helpful and pleasant but could not resolve problem as my minutes normally kick in on 16th month but have n't for some reason but if i have incurred any over charges on net etc i will ring back the agent advised i should n't but does n't make sense . been a customer with xxx for 14years in that time i have been overcharged , had problem after problem , my spare blackberry white one which i told you i 'd found not to block it then i was told use it as a spare which i have recently tried due to my husbands dropped phone etc , then i 've had problems with my donglr n internet connection ,bein put on wrong tarriffs ie 24month when i would never in a million years go on a contract that long. i 'm not happy with all the problems and you never sort anything out ,and the staff never know what they are doing ,they never call me back . i would n't recommend xxx to anyone anymore .xxx are going rubbish and are loosing a lot of business .you can never offer me deals worth while either ! i was n't happy with the service i received .i was told there was no solution to my problem and that there uses to be a solution but it did n't work very well .i 'm not at all happy with the service i received today . 1st person i spoke to , knew nothing , would not agree that i had a new phone and simply said you need a new phone ! ! ! 2nd person i spoke to agreed that i needed a new battery !said she would contact the department for me and it would be posted , a good conclusion . perfational . very poor service .not helpful at all . no complaints i was very concerned with unexpected charge and your advisor was most helpful . quick useful friendly service the lady today called me back after losing connection , which is the first time that 's ever happened .and plus she answer my question straight away without having to ask someone else the question which normally happens phone me i will tell you . it was good because it was your fault of the overcharge but it was resolved when i contacted you no the person who i spoke to over the phone , named james , was very helpful as he explained everything i needed to know , and he was very polite shorna was helpful and the advice given was easy to follow my probkem was solved fast and qwick x 10 thought i could get it all sorted over the phone .still not sure why i needed to go in store .all done now though . the staff member taking the call was extremely helpfully .unfortunately due to the staff in stores being commissioned based and miss selling , customers are being placed on tariffs they ca n't change or are wrong for them !hugely disappointing as customers are then stuck with something they do n't need ! personal interactions the reason for the rating was down to the manner and helpfulness of the person i dealt with i was spoken to in a polite helpful manner and was responded to very quickly .thankyou when ever i have to speak to you with any issue you are always so helpful and polite i felt the person dealing with my enquiries really tried hard to sort it out and was very curteous coz am in a good mood ! good customer service was dealt with very efficiently and professionaly terrible customer service , no call back after 6 requests staff when you eventually get hold of them very couteous and help as much as possible within their remit .i have had a running querry for over 3 months now and every time i call to ask an update they spend ages reading the notes and then say they will get back to me which never happens very helpful , but can get the extra phone and package cheaper with xxx on a new customer tarriff good service carried out my needs quickly over rated not very helpful very satisfied with the help i received polite lady very helpful paid the bill quickly without going all round the houses like you sometimes have to do also it was a person on the other end of the phone not a recording and the call back when waiting is fantastic thank you my reason for this is becase it took me four attempts to get the family pack removed and she fifth time i spoke to someone it was done pleas e let this be the last time i have to answer your questions thanks for asking me the line went totally quiet so i called back when i called back the line went totally quiet again but then came back which i presume means that i did n't need to call back but i did n't kjnow that on the first call kept on hold for agesnot great help in sorting out problemno help in putting a call cap on each monthi am a loyal xxxphone customer and this is poor customer service ! ! was left on hold and didnt get any further forward , was going to add another number to my account but not going to bother now , and am looking for another service provider did all this last week , polite , helpfull , quick . . because the problem was sorted within 5 minutes and with courtesy . yes , xxx have never actually evaluated my contract .i ca n't acces my online statement i feel like i am over charged constantly and have been behind on payments for eons and no help has been given just honest .the rep i spoke with was a big help and made it all clear . how long have u got ! service was pretty good but i had to ring back again as my old phone switched off and the new one had n't come on line yet which had n't been explained to me initially that there could be a break but she told me to switch new phone off then on then it worked happy customer at the moment . . good service from rachel . query was dealt with swiftly and efficiently and reslved satisfactorily . great service ! advisor did say they would ring back with answers to problems still waiting .five hours later not what i would expect from xxx !i would re rate all answers to 4 the operator managed to help me decide on the best deal service is very good , but signal from my home is very bad . i was on the phone for 24 mins .a lot of it on hold .nothing was sorted and i have got 2 call back asap to sort it out with another department .as i had no more time 2 spare today ..and i believe i was mis sold a new contract i asked for my credit card to be stored so i can use it again and they hung up on from some reason i had a good discount on my bill i could n't get through . because i have a contract that i ca n't fully use and feel like the monthly deal could of been compromised about seeing as i can barely use my phone from lack of signal in the area i now live in . love xxx person did n't seem to understand that i needed reassurance on a security issue ! your customer service staff are excellent as long as you get an english call centre which i did she put my payment through first time which never happens when i get a foreign call centre because i need internet and they dont solve my problem confusion over info given this time compared with a previous call . very prompt and good service .all happened at the flick of switch sort of speak because its what i thought of the service 8 i had to call back 3 times .the firs guy said he added the service that had disappeared back - ie the personal hotspot .when i checked it was n't there .the next person was n't familiar with the personal hotspot option , .. , .the 3 rs person was helpful and said it could be 24 hrs before the option is available to me or , it could be a software issue and that i will need to callback when online .the last person was the most helpful- the score is not a reflection of him - more a reflection of xxx poor service delivery . the service was good and we sorted my query and l was not put on hold ! a very helpful operator had some one that i could under stand and was help full your customer service is shocking , your lack of invectives , care and understanding of customers actually disgusts me .i can promise you this - i will never go back to xxx good service and friendly excellent service , did n't wait in a long queue and got my problem solved straight away . because i have had no signal all day , my calls keep being cut out , the advisor made me aware of there being problems in the area , but this has been extremely inconvenient for me .i needed constant access to my phone , but this was not possible . i got the answer i asked and they were very polite . very friendly , efficient customer service . 10 would have liked my request to have been completed in a shorter timescale .had to wait for systems so took a bit longer than i anticipated . because your consitence with your product and knowledge unusually for xxx , the customer care person actually wanted to help ! cause the rep was very professional with knowledge of her work and very polite because xxx are rubbish and would n't recommend to anyone jus great customer service the person knew what i wanted and helped me straight away becky your customer service team member was very polite , helpful and apologetic for keeping me waiting and resolved my problem promptly dont mean to sound rude but they werw english understanding this time made comunication better brilliant service the guy was very nice but he did not solve the problem ( the correct price of my plan is not shown in my online account ) .he did assure me that i would be charged the price agreed over the phone the problem was not resolved . if had more information so could be delt with quiker your payments system is awful .tried many times 2 get my german company credit card recognised n u wo n't do it .paper bills stopped despite me asking ( n paying ) 4 them . great service very polite many thanks i had my query dealt with in a timely , efficient and friendly manner . because i am not pleased with the way they are handling my account , they have been lying or not bothering to solve the problem i am having since april , no. they dropped the call again ! quick and to the point answered qyick too i thought the advisor was very friendly and helpfull and told me things that made good sense regarding my upgrade ! ! no life too short ! was kept on hold for too long . she was a lovely lady who was patient and very helpful and friendly 10 debbie was very helpful n answered exactly everything i asked quick efficient service & got what i wanted x information such as informing that the bill will cost more in the 1st month would have been helpful because you asked , helpful and achieved result i was looking for made me feel that my query was valid and took the time to investigate and sort out the problem my ratings are based on my experiences . i have been a customer for a few years .and have been pleased with the service provided by your staff .they have given my family members .who i have recomended .good deals .better than the deal i have .it may be a good idea to reward customers who bring new customers to your company . as previously stated the person whom i spoke to at your warrington office could n't give me an answer to my queries for7/10 days hence my disappointment as i would have thought this request could have been dealt with immediately !so i still do not have an answer ! because the young lady was so helpful and friendly at the same time . good service i was pleased with the service provided . was informed that i would get a call back of which i did n't get , the second call was long winded , same questions passed from advisor to adviser , long phone calls of which i did n't have the time for but resolved eventually cos the woman cut me off was rude and arrogant customer service was terrible there was no questions or conversation and then he hung up on me !all i have had recently is terrible customer service from xxx .it used to be so good now all customer service sound like robots with a script to read . all advisor 's helpfull & polite , just having issues with the repair centre but yet again no problem with staff as such . poor service did n't no answers to questions fast and quick friendly too question was not answered . lady was helpful and satisfied my requirements in this instance . if i were able to pay my bill via the automated service i would not have needed to soeak with an advisor .this is an ongoing problem .nether the less the.advisor took my details and followed through with the request promptly just very happy did just what i needed the request to allow international call was made over a week ago and had n't been done only roaming had been allowed so this delay caused possible problems q3 = 10 10 the lady i spoke to was not clear - she spoke with a strong accent and too quickly for of to catch what she was saying . i was stranded and could not contact anyone .my phone was suspended when the payments were up to date .tell me how would you rate the service provided ?unacceptable and incompetent your staff tend to get things right and completed at the first time of asking .if not they apologise and sort it without fuss . pleased with the service . the first two operators were splendid .however my problem was not resolved until my third call .to be fair i was cut off on the second call but would have expected a call back as xxx is a telecoms company . i have had an unresolved problem for over 1 month and have been passed from cust scvs to tech dept to shops and no-one could resolve it .turns out my account was suspended at your end for no reason .as a business customer i want a 1-stop solution and my business has suffered as a result .despite being a vfone customer for years i cannot wait to be out of contract ! ! ! ! because they kept phoning me back when my phone kept losing reception . xxx is one of the best mobile operators i 've been a customer of . very friendly and prompt service the service was excellent , i think the person who served was a manager . because the person we spoke to was polite and extremely helpful and made sure our phone was set up for spain .hewent the extra mile . good service after starting a new contract i been billed incorrectly .i have to phone up each month to get it reduced .i can not understand why my bill is always incorrect .the operators do n't listen to what i am saying and i co still waiting for a call back from a supervisor . good service the customer service adviser that spoke with me was excellent in the the way he handled my queries pleased with service reason for the rating is that xxx have a long way to go to get it right ; but willing to listen to their customers and make necessary changes . bcos i try to pay via fone and cant.....but when speak to 'human'..its done asap.....well done human ? because i have been with xxx for about 5/6 years and the customer service is brilliant and always helpful and the prices are amazing too . to much information to go into i 'm now waiting for the supervisor to ring me !which has not happened ! ! ! ! ! ! good customer support from the uk no help in egypt because every question was answered properly the lady answerg the call , was caring , polite , ' took the time to listen to you .i could understand her , as opposed go many telephone centres which have staff who do n't always speak the clearest of languages , and often appear mechanical .once through the telephone system , the issue is addressed promptly ., because you have still not solved the problem and ive phoned up at least 4 times q3 10 good and accurate advice general overall good service . . the 1st 2 advisors cut me off , made me wait for ages and were not helpful .tried to fob me off .the 3rd was better and has hopefully sorted it .bill was wrong again , over charged .nor at all impressed .if its wrong for a third mth running i will cancel all accounts ! because i have been a loyal customer for nearly 2 years now an i was cut off without even knowing why .this is very rude an is not up to the standard i expect from a service i just paid so much for .going back to o2 , thanks . cos he polite because the advisor was nice , polite , extremely helpful and did everything that needed to be done and did n't try and fob me of like my previous network provider used to do ! ! !many thanks for an outstanding service , regards . very good service . seem fair yes my enquiry was handled efficiently with good humour and your employees attitude was a credit to him and to xxx happy . adviser was pleasant...but after being a customer with xxxphone for plenty of years i am disattisfied with the service in general that i have had to contact you on this subject even though the problem was your fault very helpful and polite and got straight t i was told i had to go back to a store ( i have been in to a store twice and the waiting times were 45mins and over 1hour ) i simply do n't have that amount of time to spare . efficient , friendly and professional at least seemed interested for once in the customer .albeit for more business as my contract is expiring . phone not suitable like a blackberry but i am under contract sadly been a customer for many years so speaks for its self efficient , helpful and accurate nice person my rating is this high because the agent was polite , professional and knew what he was doing . friendly staff and no pressure sales she was the only one who went out of her way 2 really help me i called to cancel my contract ,the call center ask me to do it online ,as they advice me before to give 30 days note was happy enough with the person i spoke to ,was helpful and friendly ,however i wanted to cancel something on my account and wad.told to email my cancellation but when i tried to do this it said the service was temporarily in available .thusis the 3rd time i have tried to cancel it so not very happy . saved me money . everytime i enquire about my bill the amount is always different by a large amount .before i 'm actually given an amount to pay i have 5 different figures witch can be very confusing i 'm just glad i keep an eye on my account could not solve my problem .i have an iphone on a business contract and it does not pair with anything on bluetooth , even the ipads i have on contract .not happy ! ! ! ! xxx network is very good.my case was handled well though i was expecting my case to have been sorted out last most because i made the same case .the advisor sorted out my case with no time and everything came back to normal . my problem was resolved quickly and with charm . bank new iphone does not hold its charge .rep said i would be called back in 2 hours , now passed and still no call because i 'm paying for service which i 'm not receiving , i 'm quite surprised if the reception allows this text message to reach you . naw generally pleased with response - which i believe to be an improvement on average . i did not like the increase in my last bill but the reasons and explanation i could understand - the result meaning i know what to do in future to keep overseas costs down . satisfactory result to my enquiry taken on a 1 net business contract , from a xxx contract and now unable to pay my bill on line ? ! very very patient and polite .totally understood and fully addressed my concerns . good service you answered you managed to fix the problem , and you were quick to answer the phones , that was very good the advisor was really helpful and concise and explained in full how to remedy the problem from occuring again still ca n't get call forwarding to work , but the advisor was very pleasant and helpful good service ! good service the service was good ...but expected ! ! i 've better things to do . because xxxphone and its staff are all very profesional thank you as a company i think use are bad company i have only had trouble with ur company .and once my contracts up for renewal i will be choosing another company the person i was speaking to was , a ) polite b ) efficient c ) knowledgeable d ) considerate good service the reasons for my ratings is bcuz dan yr colleague was very pleasant ,friendly & helpful ,he got the job done 6 due to website difficult to use and lack of comms re : dd , 10 as the my query was dealt weith exactly as i would wish and 8 as the adviser could have been a bit more friendly . efficient + informative . service was quick and effective got my phone fixed in under 10 mins girl was very helpful very happy with the service and information i received the operator blocked my sim card when i specified not to do that i dont like automated phonelines i prefer a person answer straight away i was satisfied with the service . was very pleased with the quick and helpful response i received always had good service when needed to contact xxx only slight critasism would be automated paying service had few problems with that but customer service very good the problem of not having access to my online account was not solved the person who dealt with my problem was very polite and very helpful therefore i gave him 10 ov of 10 the gentlemen was polite answered all of the questions promptly and was very helpful : ) problem has not been resolved .different operators provide different answers though not solutions !inconsistent service . have included that in my previous responses .very unhappy with how long it took to cancel my contract .think today 's agent may have redeemed vfe but will wait to see what happens next ... courier lied twice by saying no one in to sign for goods ( on friday and today ) and on last call to you after holding while u investigating matter i was randomly transferred to the billing dept where i had to go thru security again and explain the whole situation again only to be put on hold and then cut off .to date i have lost one and a half days work and still not rcvd phone .i will b interested to see what recompense u will offer me in lieu of this great customer service sklills , the operator was polite , very helpful and my query was managed and a positive outcome achieved .thank you mistake on behalf of xxx my son was disappointed that he could n't get his new blackberry today , we were told that he could get an upgrade a couple of months ago , today we were told not till april the lady amy was very helpful and delt with my problem efficiently i am having connection problems slow 3g goes often also had lost coverage .ihave replaced sim at shop and pay alot monthly to your company .ilost an interview call today because of the loss in network . prices on the price plan are to high .the advisor was good in all aspects hehad good people skills no, i 've spent enough time on this already ! 10 answered everything satisfactorily polite and helpful generally happy with xxx as an operator .keen to retain customers x i 've puk my phone and what a great response from xxx because i am mint good customer service because i cannot abide repeating the problem for at least the 20th time to a person who cannot help & will not transfer to those who can representative was extremely polite , helpful and knowledgeable . exceptional customer service , agent was very knowledgeable , was able to resolve a number of issues which had been outstanding , and was very polite and friendly .an absolute credit to your organisation and worthy of credit if you run such an employee scheme .<=-p friendly and efficient advisor .i ended up with an outcome which was better than i expected . my bill is always high and no one is able to explain the reason why , so less knowledge who ever works in customer service i not happy with the phone the lady was quick and helpful very .satisfied we were advised to gobto a local store and the staff were a complete waste of time and most unhelpful couldnot resolve the problem quite a good service i was happy with the service you said three questions not write an essay !he was great sorted put my lrobl without any problem !love you **** : ) lost faith with your company the adviser was very nice bit of indecision to begin with but it turned out ok in the end so i started with an 8 then went to a 10 and could hardly give an overall 10 on that basis i upgraded to a iphone 4s which arrived last thur ,since then i have contacted ur helpline several times to obtain assistance in having the phone set up , i have also visited a local xxx store twice and contacted a 2nd store in an attempt to get my contacts transfered ,your advisors are helpful enough but dont seen to be able to sort out the issues i have raised , i still dont even have a new misco sim, i was willing to travel to the londonderry xxx store tomorrow to use the ` red box`but was told this afternoon that the box was broken and it wouldnt be repaired for the next week at least , i would be grateful for any assistance to get this phone set up please ,thanks paul devlin time after time after time i have been let down by xxx and its customer services department .if there was a rating for less than zero i 'd have given it .how can i recommend a company to associates , friends and family when i have been treated the way xxx has treated me .please see my account notes for more details and feel free to give me a call to discuss . the first adviser - could not solve the problem , put me on indefinite hold , which just disconnected after 10 mins on hold.the second did not know what he was talking about , suggested i go to the nearest xxx shop ( 200 mile round trip , and was quite insulting .the 3rd attempt brought about a solution , just. what a waste of an afternoon ! ! !robin davies i havent had any problems at all with xxxphone , i am just looking about to save a bit of money , my children have virgin media packages and it will benefit us all to call each other free .but still thinking about it . expensive but a good service ? did n't get amy help wiv an ongoing problem wiv my fone totally disappointed offers advertised which were not followed through been with xxx for a long time and they treat current customers the same as new customers which many companies do not i told the lady what i wanted and it was dealt with quickly and effectivly .she didnt waffle on just tothe point and told me what i wanted to know .ordered within 15 minytes excellant service . polite ,helpful and speedy .friendly but dealt with my query effectively and promptly . the blackberry is good but it break down a lot !the deals r good **** is ican c a woman with no clothes on i spend time with her and i do n't spend any money .she do n't no me and i do n't no her .it pisses me of when it feezes=d stop texting.thanks because i been trying to sort for month ask relivies to help we could sort but ur customer care hopeful sorted to poor attention to detail and general lack of customer service . alway had xxxphone and the helpline people have alway been helpful and poliate and always willing to help can i be cheeky do i get any free credit for answering the quetions i am happy with the resalt very friendly service and tried there best to help problem not solved no reason not to give the person positive feedback , the call was quick and accomplished what i wanted .i had rang minutes before for the same reason and the man before was deserving of the same level of feedback .the only thing i would n't rate is your network as a whole as i have been a customer for years and you never put me on a good deal when i renew . very helpful , went out their way to sort out my query .: ) waiting to see if the solution provided to problem does fix it did n't really feel listened to by the man i spoke to very helpfull and polite the lady who dealt with my query was very helpful , polite and looked into the problem thoroughly the person i spoke to was very helpful ,polite and did everything she could to help me . 5 and 8 because my problem was n't solved .10 because shawn was very helpfull . no the person felt with the problem straight away my phone call was very well handled .everything i needed help sorting out was done ! ! good assistant great service advisor was clear and understood exactly what help i needed . i have not tried to see if my issue was resolved yet , it would 've been more helpful if the operator talked me through it online i have had great service for a extended amount of time now just honest not always been good with xxx but been on it 12 years ,and the lady tonight was excellent really helpful and cheery and lately the service is getting a lot better ! pleased with service and problem with fone was fixed because the person that i spoke to was very pleasant the advisor was very helpful but could not resolve the problem and to refere it onto anothet dept who are not very helpfull but that seems to be the case with xxx good frontline staff but **** backup i 've never had a great relationship with xxx , although i would maybe recommend them to others .my query was fully answered when i rang , although the advisor was a little confusing and was n't very happy . very satisfied with my service phone and contract the best ave had i wont be leaving xxxphone the last person i spoke to was really good but for the last month i have had no low at all getting my daughters phone upgraded and still waiting for a call from stockton store waiting for a phone to come in really good customer service who went the extra mile able to address all my questions .no quibble refunds .good customer service . i was very disappointed with the fact i have been charged for calls that i thought were free .not impressed with the unconcerned response very quickly sorted my problem and very polite i have been harassed by a withheld number i wanted blocked and the details of that number but was told only after three times of complaining can they do something about it .i have a police reference number and we need this persons details but the person i spoke to at xxx said it was n't possible unfortunately . courteous , knowledgeable , resolved my query . have not been able 2 see last 2 mths bills on a/c .only solution start again .not staff fault it took a few days to sort out.. got there with the help of the last service person we spoke to. . helpful , professional , friendly can't really specify , just rating how i felt about service received . y i asked , i got xxxphone the best the lady was very polite and sorted me out quickley with no waffle ! great network coverage ; particularly on an iphone that is data 'hungry ' & solid customer service but your complicated website & very out dated bill viewing let you down . no! 9 the assistant was very helpful and .informative .thank .youvery much my battery has broken , you are happy to take money offs me , but getting a battery from you is a no go , disappointed as i have been with you for ages gave me the wrong number to call . 8 i received unexpected good service p matthews my problem was sorted out quickly thanks willing to listen to my needs and were flexible which ment you kept me as a customer . the guy was fine , the pac code recieved .xxx have been ok , no bells and whistles but 3 offer better deals . first , ur people are very friendly .they answered my queries quickly . . the deal was marvelous ! ! value for money ;-) good service all round excellent service because your customer service is excellent .every time i phone you i always get my query answered and it seems that everyone is singing of the same song sheet . waited in excess of 10 minutes for my call to be answered , then while speaking to an advisor i was cut off .rang back and waited another 5 minutes before giving up no im too tired night ! ! ! addressed issue to my satisfaction my 3 month old contract phone was 'faulty ' , & nesna 's curteous telephone manner , assurance & thoroughness ; arranged for it 's replacement 'straight away ' .she had to contact her warehouse , & also checked the phone number of our d.p.d. , courier service ; apologising both times for my wait on the phone .all - in - all , a very good job well done ! ! thankyou `xxx` ! ! to give you feedback eycelent servis person answered phone was helpful pleasant and courteous with that particular inquiry i thought ur employee was very polite and helpful and i was happy with her efforts 2 resolve the issue very helpful man who dealt with my problem i was very well looked after this phone is not working properly and i go away until may to jordan and need a phone tomorow but they wont help me out properly the reasons are because i always get satisfaction and the idviser is always polite . becoz i was spoken to very rudely 2day i wish i had asked for the advisors name i hate xxxphone i 'm thinking of changeing my network stuart in yr warrington call centre handled our problem in an outstanding manner .very professional and helpful and is a credit 2 yr company .have responded 2 matthew kelvin in yr warrington call centre by email .thanku . no well after a potential fraud issue i needed to get the problem sorted and it apparently has been was told to put all requests in writing .refused access to superviser .girl was brusque , uncaring and cold . problem being dealt with and michael could not have been more courteous .dont expect instant fix . i wudnt b eager 2 recommend xxx as i have phoned up for a number of months over bill disputes , the lady i spoke 2 today , robin i think she was called was really helpful and seemed 2 know wot she was talking about very friendly ,effiicient service . no! no xxx i will always recommend to anyone i have had this network for over 10yrs ....the guy i spoke with advised 3 ways how to fix problem and finally it was quick response but lets hope it works friendly & helpfull service just unhappy with time it takes to update ur records with credit agencies . i spend a lot of money every month & have done for many years , my phone fell & smashed & i was told xxx would not send a replacement , i do n't care how old or basic just a replacement , so i have requested a pac code so i can transfer to orange , sorry if the spelling is bad , but i ca n't see the screen as i wanted to know my bill cost !for my line then for my sisters which is on the same contract .the xxx consultant could n't advise me of the separate costs including vat just separate cost without vat !although happy that can pay bill weds 18 jan . she was help full the man i spoke to at around 11am sunday was rude an getting annoyed with me the opetator i spoke to was very helpful ,and resolved my issue very quickly didnt get the soultion i asked for the guy who took my call was fine .my problem is with the xxx website which is not working properly and which i have to spend time fixing ! our problem was not resolved due to software problem which we need 2go in store for .we were offered 2 send fone off , but not a replacement fone 4 meantime .adviser was helpful , but the call was long and i think he was a little frustrated toward the end . this has happen 2 times 10 last person i spoke to understood the problem and told me how to fix it .the previous one did n't and its taking an age to fix . coz the lady who i dealt with today was very kind and extremely helpful . service was fine - did n't quite solve my initial problem but pointed me in the right direction well , i 'm quite sattisfied with the service . clear and helpful information .relaxed conversation . no.you specified 3 questions . havnt had any problems upto date the advisor was nice but my query unusual took a few times for her to understand .not so good english . conflicting inaccurate info from your advisers ,inaccurate billing for last 5 months the assoc today was helpful , however i am very disappointed that as a new customer it had taken a number of calls and duplicate conversations before my issue was resolved - it questions my decision to change provider . no 3g signal at the moment , so not very happy with xxx , but the advisor was nice :> i have n't had any major problems with this network and have been with you for years now .the lad i spoke to you was try helpful and friendly also xxx can suck my **** .your **** satisfied because all the things that i 'm saying is true i 'm very satisfied with the service when i told the adviser my phone was not working right , he did not really help me out .just left me to sort it out myself .did n't seem to care my phone was n't working and it made me unhappy with the service i got . based on service and qaulity phoned up last month with the same problem thought it had been sorted but still got charged this month again dealt with efficiently and answered my questions about my account . please call me but only if u are going to deal with it ! cause i did n't get it resolved and some lady put me on hold for 30mins just to cancel my insurance ! ! ! ! ! no my perception of the service no reason good service .prompt sorting out of problem . because i finally got someone who knew thier job . been with xxx a lot of years so u must b doing something right the lad who delt with my call was briliant .he had time for me and his attitude is second to none .he is a credit to xxx amanda had a **** voice xx the man was very helpful and informative whilst being pleasant and friendly . nice friendly operative the issue has not been resolved satisfactorily the situation in i am she cant understand she just in hurry to complete my question shes not usefull at all . because i 'm satisfied with the help i 'm getting went i ring xxx . very satisfied very poor service and took 4 calls for you to tell me i had to pay more for my request i was generally pleased with how 'on the ball ' the customer service lady was my phone went of halfway thro the call , i thought i would be called back first time i 've been totally satisfied with any customer services on one visit well done quick to answer my query .helpful advice given which answered my questions . was told - had balance owing on ma account ? ?even though i have paid dec bill ,jan bill not due until 24th jan ,have paid it early for upgrade but was on hold for so long i hung up ! i was disgusted that it took 3 months to be told the right answer .also previous operators before this phone call had told me incorrect information and i did n't get what the previous operators had told me .very disappointed with the service xxx had supplied after being a long serving customer . cause u keep annoying me by texing me . everything that i asked was answered 3 not his fault cut off again mid conversation through poor xxx reception helpful and polite staff polite , knowledgeable , friendly , and she had a great sense of humour , a real asset to a company because i have been a customer for over 4 years he was very understanding . xxx are amazing .i have been with you years i called , got through straight away , told about my problem and within 2 min all fixed well the lady i spoke to was most helpful and she explained with good reasoning and compared to some other people that we have dealt with for voadfone she was truly excellent : ) she was also able to advise me well .thank you customer advisor was very helpful explained everything fully and was a pleasure to deal with as usual with xxx call centre staff was kept on the phone for 25 mins but the issue was resolved and the adviser tried all she could to help because i was cut off on my first call and on my second call was on hold waiting so long that the man said he 'd get someone to sort it out and ring me back .no text , voicemail or phone call as yet - over 2 hours later went through 4 depts and still did n't get the issue resolve when i clearly described it as a network fault . all round great service .was cut off half way through conversation with full signal .was a little annoyed as it 's the second time in one week . because they were kind and led us to the right site and place we needed the person responging to my call was very helpful ,polite and kind ,did all the best to help me reduce my sky high recent bills very happy customer to xxxphone 110 % thankyou .nowdo i recive any freebee.s good service and the person could speak proper english very helpful got the answers i wanted quickly i 'm not happy i asked for settings and was wrong on hold for 45 minutes , sent to wrong department 4 times , spent 2 hours on the phone to finally reach a result you have improved and so have your staff .having been with you 25years i am pleased i did not move to another provider i felt that consultant listened and solved efficiently and politely outcome was not on my favour i am not happy that i have to pay such a high price for a new phone .xxx could give me a discount after me being a customer for many years .the person who spoke to me was good . the customer advisor was very polite and very helpful !i was extremely happy about the service i received ! 0 because xxx is the number 1 company 3 i am satisfied with the service i have received . excellent service i was told over a week ago i would be sent a replacement usb dongle .phones to ask where this was to be told it had n't even been processed yet .asked to speak to a manager to be told managers dont work after 5pm .thoroughly unhappy with service .this is the fourth or fifth time i have phoned to complain about the usb dongle not working and still i am without a replacement .i have been complaining for six weeks or more ! polite , speedy , accurate resolution to 100 % of my queries & issues . xxx has been really good with the customer service lately .specially jamey it was i spoe to last .wonderful and perfect customer service .i was really satisfied . operator was polite , answered my query , quickly and professionally . good service because the service was great just totally satisfied with the service the advisor i felt did all he could , but having told me there was a fault on my phone ( which is due for renewal in early feb) .i was disappointed that your red tape would not be flexible enough to change the handset now .i am a business customer that 's been with you for more years than i can recall , and i am not best pleased .deryck homes they cut me off ! ! ! ! leave me alone now please .this is very annoying and a complete invasion on my spare time .back off xxx you **** . because your website does n't work . . have used orange previously who i found to be rubbish - most times xxx are great and this was one of those times the answers were not easy to understand the operator was knowledgable .was professional .asked me if there was anything else . good telephone manner and customer service happy with the service i get dealt with efficiently and speedily i have n't got time sorry 1st this acount was opend 5 year ago and my number has always been the main no re any query your advisor was ecelent and as a loyal customer all corispondents re any of 4 acounts should be to me on this number couldnt offer wot i was looking for quick , easy , polite no help no because everything was handled in a very positive way , with the consultant doing everything to sort out my issues . you 've charged me too much and not done what i 've asked .your advisor was unhelpful rude and sarcastic and did n't resolve my issue .fix my tariff , give me the correct discount and apologise and i 'll be happier .oh and make the phone work you 've given me , notify me when youre going to take money too not just debit it when you feel like it .very unhappy customer . 5 being as concise as possible .you failed in every aspect of customer service .in short you are a load of shitheads ! ! the person i spoke to was very pleasant and helpful your staff are most helpful always polite & sort out my questions/problems straight away excellent customer service i rung 3 times and it didnt work very good and quick service i still have the same problems with my phone .if i didnt have this contract for to years i would of gone else where . lovely helpful lady who stayed on phone til problem was sorted .english accent so easy to understand . 8 coverage staff member was friendly polite explained very well what he was doing and going to do without baffling me with jargon and he did it quickly and efficiently very good customer service very good service on the hole i have had a new phone recently &signal not so good as old phone so that 's why i only rated an 8 o.k ? ? the advisor was helpful , though his knowledge of distance selling regs was lacking .main reason for dissatisfaction was data tariff of 500mb available via cashback site , for same deal , but only offerred 250 on current .led to believe when you offerred the sim that this was a special deal .not the case at all .disappointed with xxx . the person from xxx was very helpful ! stupid question .you asked for them . good service from anna good helpful service and no problems satisfaction of service helpful nice girl :-) 10 10 first was waiting 20 mins to be transferred then phone cut off phoned back again and then spoken to someone again to try and resolve the problem again and the phone was put down .problem not sorted and my phone is not that old and have another year before i can get another one .so i have to try again tomorrow and sort it out . the reason i had to call was because xxx have calculated my bill wrong for the 5th month in a row .its awful how incompetent they are .the man i spoke to was very helpful but was very slow in sorting out the issues and i was disappointed with the length of time it took .at least the problem was eventually sorted but i have been extremely disappointed with xxx . very responsive service half way through a call .problem being sorted .call dropped at xxx end .vf could have phoned back !i could not be bothered to go through the ele 8 - have always & will recommend xxx to my friends & relatives .9 - what l had called to request was resolved amicably .7 - the 1st adviser who answered the phone could nat assist me coz apparently he could not access my details coz his system was down ? ? ? because xxx do n't seem to understand customer service at all .especially with long standing customers with high call volumes .total **** take to be honest . the 10 s were because the young man could n't have been more helpful .the 6 was because not sure if problem with husbands phone is fixed yet .need to give it till tomorrow .problem with my iphone is apples but hope xxx will lets know when battery problem is fixed .thankyou . john was very , very helpful in every way .after the last 2 calls of not getting anything sorted he answered all my question .a credit to the company . polite understanding patient respectful knew product reassueing clarified and offered extra valuable information thankyou i have been a long standing xxx customer ,over 12 years , and have received poor advice .your tarifs are no longer competative and i will be changing provider in the very near future where better deals and customer service are available .i am extremely dissapointed with xxx as a company and your lack of loyalty back to customers who have been with yourselves for many years . got cut off before finish conversation no access to to look at my statment thank you after 20 emails and a couple of unproductive phone calls still you guys are not capable to solve my issue .please feel free to contact me for details .regards daniel gava helpful , and very understanding your after sales service is very bad - get someone tostudy my account with you over the pastomths and even the fact you are hasslinge now after i made a callagainst unsolicited calls to this number - and that 's exactly what you are doing now ! ! ! ' 9 4 because i was n't contacted when my handset was sent back to store mo clear succinct and efficient **** voice had to make 2 calls as i was unsure from the first advice .second person i spoke to was very good , first person waste of time . good service , great outcome , reasonably helpful assistant . the guy i spoke to today was very helpful today , i felt he listened and sorted my problem out , however xxx as a company have not given me what i believe to be a good service over the years despite been a loyal customer for nearly 10 years , i nearly saw my contract out unroll may and switched to orange , i wish i had now ! guy was good help and fixed problem lady i spoke it was polite helpful and achieved what i asked for .although xxx is not the best priced network they are the most reliable network and do some nice deals on the tariffs and phones so overal a better supplier . overall happy with the service half my issues were settled , but your colleagues need more training on the new apple products , i managed to work things out myself . your company always as customers sigh long contract , but just 12 months warranty . answered questions i gave a low score for q1 as this was the third time i had called to try and get this problem sorted out .i gave higher scores for q 's 2 and 3 as the operator managed to sort the problem out . my problem has n't been resolved .i was given a holding answer .i am still not receiving emails on my blackberry ! ! ! ! ! because that 's my rating after my experience . because it simply was a good customer experience .it 's easy to demand perfection but it 's a lot harder to achieve it .well done very happy with helpfulness of operative , gave info required concise and to the point i have had nothing but great customer service from every xxx member of staff i have had contact with .quick and efficient service and would always recommend . i was n't happy with how the problem was resolved as i did n't get anything back for the poor customer surface i received which caused the problem that i rang to resolve today ! ! however the person i spoke to today was very helpful ! !i would not recommend xxx for the poor customer service iv received in the past and many friends have received in shops and sometimes on the phone .i also have problems with my signal on a daily basis even though i live in a town !and i have spent more than enough money on my bills sometimes not through fault of my own ! ! problem was not solved , lady was polite no problem with adviser , but am not happy with price plan and that there is nothing that can be done about it , so will be looking else where for the future can not understand foreign people because they do not understand endlish .sorry phone as web site not giving access to past invoices .operator handled well but only offered posting fter some days the man i spoke to was extremely bright and helpful and spoke english ! good service provided my handler was really good and actually took time to help whereas before clearly no-one had hopefully my bill will be sorted tomorrow every every helpful customer service adviser .x 10 because i got a very quick and efficient service today .with a friendly service friendly patient diligent caring and resolved the problem efficiently no coment . because i got told that i need to go to a store to resolve my issue although its only a name change on the account ! the guy was so unhelpful , was not even listening to my problem and just referred me to the manufacture of the phone .l have spoken to some of your advisors and they were helpful .he was not at all . advisor was friendly and helpful ! because the lady i spoke to was very helpful very pleasant & efficient service , solved my problem swiftly , grasping my query very quickly . the person i spoke to was very helpful my problem has not been solved , i can still not go onto my online account and so cannot upgrade to and iphone yet . all tens .typed zero by mistake .quick and polite .thank you . i was going to upgrade at the end january and you 've decided to stop letting people upgrade online .i live on an island .i ca n't go into a shop .i 've been a loyal customer for years and years and all my children are as well .i was looking forward to an i phone and now have to wait 5 months .i 'm definitely leaving xxx when my contract is up . the man was really helpful and did excatly what i wanted : ) because the adviser i spoke to was very helpful and understood my reason for the call .she was very professional everything i needed sorted was done the boy on the phone i found to be rather abrupt .as if it was too much of a problem for the questions i was asking ! because all my questions where fully answered as i wished promptly wouldnt recommended xxxphone , my problem has not been solved and seemed to have been ignored .the advisor tried to be as helpful as possible .however , not happy with the overall outcome .my handset is very faulty and xxxphone is very unhelpful with trying to solve this . he was polite and ready to help with any query .did n't rush to get off the phone and was happy to help with the little things .great service . couldnt work my bill out . good service : ) the advisor was helpful and pleasant excellent and rapid response the girl was incredibly helpful and empathetic .she understood my problem and worked with me to resolve it quickly .excellent service . hopefully she was able 2 fix a problem i have had since started contract 1 year ago .also connected me 2 another dept . . i was able to resolve my problem with the customer service advisor . because the service was terrible the customer service agent went out of his way to help me and to ensure i had all of the information i needed .he was fantastic . very quick to answer the call and very helpful advisor . cant complain great customer service from a polite , friendly member of yr team , who was able to deal with my query , quickly and effectively . response service and signal strength the professionalism your member of staff has shown !i find it hard to believe that it is `pick of the draw ` for customer service - i 'd be pleased to deal with her over and over again ! ! you help me settle my bill the person this evening was very helpful , but i am still waiting for my new phone and noone is able to tell me when i will get it , which is very frustrating i asked i got - nice :-) i 'm a new customer .been since 12/12/11 .had endless problems with me handset . very good excellent service i was left on hold for twelve minutes and then i was cut off !i called back but was unable to get through to another person . resolved with first point of contact he listened to what i wanted to say about my phone tariff & internet he explained it to me today when i spoke to one of the members of staff and gentlemen done my upgrade , he offered me great deal and his manners were excellent . i spoke to daniel , small business warrington .i wanted to know how i could download our invoice from online login .he was very unhelpful , impatient and arrogant .i do n't believe he knew the answer . cos the service and help are always great . , that 's why i am the xxx customer .thanks asked to speak with a manager refused gone home was the excuse asked for a call back when available refused not willing to help even though i was on the phone for over 20 min very unhelpful none information , wrong charge rate , and money being taken out of customers bank without customer knowing . no the guy that i spoke to was very friendly and tried to do everything he could to help me !he resolved my query quickly and made me a very happy customer ! the advisor that i spoke to was very friendly , and polite .she came over as a really nice lady , very helpful .felt as if it was more personal service , and not just a statistic ! very helpful +efficent staff well pleased with service helpful service because he sorted all the problems i had out first operator was excellent .second was very condescending and very frustrating , and the call got mysteriously cut off .i called to enquire about an upgrade , but was told that all i was entitled to was what appeared to be a downgrade . my enquiry was dealt with very efficiently and advisor i spoke to was very helpful and good mannered .... awaiting call back to complete resolution of issue 0 completely satisfied with the way the advisor dealt with my problem , however , it was regarding something that should already have been done .i should not have had to call again .... problems solved easily and extremely helpful from person handling issue xxxfon is the best network , good signal in all the world , and is understain peoplexx gd ratings reflectin gd service not completely satisfied could not get problem resolved because your computers where not working , a problem i have had several times spent 15 mins of a 20 min call on hold .the outcome of the call being i have to call back .all because i bought a phone from you ! i gave those ratings because the service was very helpful excellent customer services and friendly helpful staff i have a problem and it is not been delt with to my sat thank you for this chance no did not receive the help i required and was getting passed around the chap was very helpful with pleasure - i rang 191 from my handset , explained what i wanted to do and was transferred through to 'the right dept . ' and , after waiting another 5/6 minutes , was connected to someone else who told me i was not put though to the right department .they then put me on hold again , i had to wait another 10 minutes and when i finally got to explain my situation fully the customer service advisor told me he 'd deal with the matter but he had to put me on hold briefly .when someone came back on the phone it was someone else entirely who i then had to explain my situation from the start .this whole process was rather frustrating .the advisor , nihal , then told me that she could n't do what i wanted .when i asked her to explain why she became rather rude and curt .i asked to speak to her manager and was told that they would call me back within 48 hours .i am now waiting for this call .i have had an account with you for approximately 8 years and have never pads bill late .the level of service i received in no way reflected my loyalty to xxx .what can you do about this ?thanks great customer service , clear concise and effiencient .you are privellidged to have such staff . my monthly phone bill had an added charge i have been told this has been rectified but it has not been confirmed yet so i was pleased the way i have been dealt with but need confirmation that i havent been over charged . when i called earlier trying to change my bill date , the advisor i spoke to was extremely helpful and was very friendly . clear , informative , friendly , guy listened and answered well , showed genuine interest in me and my call no got the answers i was lookin for happy with the service quick and helpful and provided me with the information i requested . not happy at all with xxx at all and will be leaving as soon as my contract ends or maybe even cancel early and pay it off very satisfactory and speedy outcome . everything i needed to know was answered promptly and clearly .also helps talking to someone in the same country . xxx make me very happy i would n't be with any other network . i have reported this phone faulty last week got nowhere today i reported the fault again i was to get a call back regarding new phone never came i called tonight again was 25mins on phone still waiting to be answerd i just hung up . hey !that 4 questions !she had a very pleasant voice and tone .she found out as much as she could and reassured me goodnight . she was nice , friendly & very helpful he was a very nice english speaking man x because i been pay around 2 years phone insuranse and i have 2 numbers from xxx 2 mobiles 1 montly the other one pay us u go and some times i change the sims one to the other and yesterday i lost my phone the one i pay insurance but with my top up sim ,and when i make a claim to get a new phone came refused because i have the wrong sim in what u expect?why i been pay insurance is a waste of money i am very disapoint and think seriously change to another network .thanks call centre agent efficient and friendly .good service and put a smile on my face .gave xxx a nice human face . yes all of my reasons can be found in my emails i filled in and sent on webform re : online order no see q2 and 3.the answer is in your questions ? 0 long story matt dawson the advisor was very helpful . because the young lady who dealtcwith my enquiry was decisve good with a customer and pleasant to deal with the adviser was so relaxed and easy to talk to .which made my phone call to voxxx very enjoyable and easy to understand . after a 17 minute phone call , mostly on hold my sure signal problem was not resolved and i was asked 2 call back tomorrow should the actions that i was told 2 take did not work !not good service ! the first person i rang the lady was yawning down the phone and in fact just hung up on me , the second gentleman put me on hold for i do n't know how long and then the third lady kept putting me on hold to finally end up saying i have to do a software update and that they ca n't do anything till then .why could n't the first or second person say that instead of hanging up and yawning and putting me on hold for so long ? great customer service , and understood my situation , thank you considering i have been a xxx customer for many many years , not once did your adviser ask me why i was thinking of leaving xxx , she just wanted to ensure i understood that i had to give 28 days notice in order to close my account down !so much for wanting to save customers when there are so many competing companies about . always helpful and a good company to be with . very helpful man on phone .answered all the questioned very well and answers were what i wanted to hear . if you phone me:-) very helpful , answered my questions and resolved my issue .could n't ask for more .reward the young lady i spoke to , she deserves it . very straight forward & prompt attention your advisor was knowledgable friendly and helpful very easy explanation of the offers n products . he did n't know what he was doing and very rude and abrupt . handler did not seem to be interested in my call the operator who handled my call was rude , blunt and disinterested from the moment he answered my call .he was particularly unhelpful , and stated that i should just go in store to solve my issue instead of offering any support whatsoever !i would be less irritated about him not being able to help if he was actually polite about it !extremely unhappy with the service and i suggest he works on his phone manner ! the operator was helpful and the problem was solved very quickly ! cut me off again because nearly 8pm .not bad at txtin at 9:40pm though. your rio department who i apparently need close at 6pm - nae use ! i was purposely kept on hold until 8pm so i was n't seen to . got cut off x yes because i was very satisfied with the way my query was dealt with . very dissatisfied i was dealt with quickly and a refund was given for the error so i am happy . advisor disconnected the call without resolving my query . i wanted help as iv lost my job but got none and defo will be switching to another company asoon as contrat up or befor if i can do problem was not sorted i think xxx are a very good company , so would highly recommend .the advisors are usually helpful , but this one refused to help me when i wanted details of my past bills .he lied about a few of the policies xxx had , which was evident at the end when he said he would do something that orginally he said he could get fired for it ...highly drastic off him .will ring back tomorrow because the service i have received today is hurrendous .just check my call log and you will see .also if you listen to the call log you can hear . professional friendly service . for 1 i dont recieve the help i need .nothing gets resolved , im in areas because vf have not listened to what im trying to tell them and even having to phone every time i have have a problem i keep getting a person from over sees that cant understand what i have to say .despite the many phone calls nothing has improved .so dissapionted ( i used to rate u as no 1 ) i diddnt get to know kept hanging up on i was rude and i still have not sorted query the service was helpful but we were unable to do everything we needed to in one phone call and will have to call again . she was very helpful in explaining where my payment had gone , as at the end of november xxx accidently took my monthly payment twice , i then rang customer service & was told the 2nd paymeny ( which should n't have been taken without my consent ) would be paid back into my bank account within 7 days . ..it wasn't ! this should not be happening to a customer of over 10 years ! 3 the advisor is only able to recite from the word sheet ! ! xxx have yet to resolve the original quey .we have two on going problems . why should i didnt get the help i wanted so i will be changeing now and i have been with xxx for years very professional , great knowledge and responded immediately with request , at a time of my distress she sorted everything out . because did not get help i needed the problem was not fully rectified .all requested information was not available , even if it was not the fault of the person who i was thing to . my problem with accessing my online account has still not been resolved after 9 calls .i feel that a simple problem should have been resolved sooner and more efficiently !i 'm a very unhappy customer who feels that your obligation under contract has been breached .this issue is still not resolved . because what i needed from yourselves i did not get very efficient but service felt cold and inpersonal .reporting a theft from my husband who is miles away was not how i wanted to spend my evening .i know the caller takes this kind of call all the time but i dont make them often ! pleasant guy just not happy that my bb internet and and email do now not work , exact same thing happen when my sister changed her contract over .i 'm paying still for a service your not providing me with difficult to connect abroad 2 cost of calls ( international ) compared to o2 . 3 you are asking these questions at 4am in the morning 4 the signal coverage is poor the person was polite , quick to deal with my problem and resolved it quickly for me !she even had a laugh with me over the phone while she did this . very happy with service overall and staff very helpful i was treated well and was helped with my querry quicky with the right response site not working properlythen got through to customer service told to phone back between 8am 8pmdid and was told could not help send email 5 days later ! ! ! ! ! ! ! please with the info i recieved disatisfied that could n't get out of hours help otherwise ok helpful staff ( tho some accents occasionally diff to understand ) , who listen and try to find solutions .pls bring back bonusbank credit - i want phone credit , not football training sessions ! ! ! i do recomend for good tarriff and i am unhappy with the signal problems . my son who lives in south london was mugged at knife point on his doorstep returning from work .he had a htc smart phone stolen and i needed 2 block it asap 4 him .even though we were shaken the lady i spoke 2 was amazingly sympathetic whilst being efficiently professional explaining everything she had done .i cant thank her enough !someone was stabbed 18 times and killed infront of his girlfriend recently where my son lives so we are lucky .please pass my thanks on !karen kay because its a well respected and i would recommend yous to anyone spot on customer service could not get hold of person to talk to still have not resolved issue reporting lost phone operator was very sensitive and efficient it was quik easy but there is 1 thing maybe if the offices where opened later at night it could be better i ca n't i 'm in school see earlier email and i still ca n't access voice messages .i 've been told by my it department that you will send me a new pin but i 've received nothing from you ! it is a shame you did not ask me about yesterday 's experience , which i would rate as 0 for xxx and would like to lodge it as a complaint .i bought a phone from xxx and have my line from xxx .also your automated msg when i phoned said talk to xxx if i have a technical problem with my phone .well when i did i was told to talk to blackberry xxx does not support it .not the customer service i expect at all .and in store is a disaster , no-one knows anything about blackberry .when i first came to xxx , any problem with my blackberry was fixed by technical support , more recently i have been told to contact blackberry - but when i tried to phone them i was told to contact my supplier .this time though i did manage to talk to someone in technical support .i just find customer service at xxx is way down your list of priorities . problem handled late at night by a uk based office and to satisfaction .my problem with xxx is the poor network coverage a wasent on hold just to let you know that your service needs to changed . very satisfied clear confident action taken to un block voice mail . because the fone that 's lost got blocked there n then i am frustrated to the point of being ready to take my custom elsewhere ,due to the text n web package that i pay into every month never being added to my account !i get charged to ring you to rectify your frequent mistake !for this priviledge i am not even offered a refund ? i called and needed to cancel a sim card as the phone had been lost in south africa it was all done easily and quickly .you ca n't ask for more than what you ask for . because the service i got was very good and sorted very quickly i felt the advisor was very helpful for my situation because i have so far had all my questions in full . i thought you had only 3 questions !when visiting your shop in dorking was most helpful .when collected your agent was indifferent and distracted .i was kept well informed via texts .a 10 is only for god ! no my call wa answered politely and my reason for phoning dealt with quickly and afficiant becase you had alot of time to anser my qustione thank you sorry a bout the speling i hope you under stand the tex prompt service , pleasant man speech understood , v.gd overall because you asked me to and i want my messages to start sending again there were very helpfully and my problem got sorted straight away because the service has always been a bit of a nightmare .you say you 'll do things and do n't .if i could leave i would totally satisfied x : ) operator resolved .myquery fully and was .polite and helpful . your dedicated team are always helpful and polite .i cannot fault the service you provide and would recommend you to anyone . the problem on both my daughters blackburry phones - cost me both times when i had to report it which was a problem caused at your end and nothing to do with their phones - having to wait for your technical team wasted my call credit i ask for my bill to be send to my home .and adviser told me that i need to wait up to 8 weeks .this is not what we know as a good service . because it was quick and efficient and was sorted well .however unfortunate the numbers were mixed to start with . excellant service the guy sorted out my problem quickly and he was helpful and polite . professional was satisfied with the outcome , nearly everyone i speak to is helpful and is polite the advisor was friendly and helpful .and made a great effort to resolve my query as fast as possible .he sounded genuinely determined to end my call on a happy note .many thanks . wud of been a 10 on question 1 if u didnt have that automatd payment as it usless and other 10s coz the person was polite and well mannerd did n't solve problem - left with dodgy phone .nice advisor the lady was really helpful and understanding ,p great service ! great service . a friendly lady who resolved another customer advisors mistakes my question was resolved quickly and efficiently . they answered my queries and were very pleasant and helpful . questions answered quickly , fully , honestly and with lovely manners . today 's advisor was very helpful but this is the 4/5th time i have had to contact you about an old still unresolved issue that has cost me money disappointed with your company 's inconsistency .i went over my 600 mins using 1300 never once having this huge increase brought to my attention by your company even though last august for security purposes you cut off my other number 07779140007 as the usage was so high !why one phone and not the other ?why allow someone to use more than double their allowance without checking like you did last time ? as i have said it was n't my query .myfriend rang yourself of my phone .this problem has not been resolved ,it could of been done over the phone .xxx could have handled it better.yourstaff better trained ,and the issue sorted out . the price plan i was sold is not the correct one i want , and now i am stuck with it for 11 months problem not resolved now reliant on me using my husbands iphone to identify the proble always good service veryhelpful awful customer service the lady was extremely helpful today outcome was right and agent was very helpful and friendly i have always had good dealings with u !it was my bro who rang today off my phone as he lost his on hol . that 's 4 questions .my query was resolved quickly . too long winded to text ...if you 'd like to call me , i 'll explain excellent knowledgable and quick service xxx rate themselves as the number 1 mobile phone provider in the market , but they are far from that , they close their customer service help line at 8pm which is a joke all other net work companies are 24/7 or at least open longer hrs , they disconnect your phone without warning or contact they stop sending itemized bills with no warning , they tie you into longer contracts , which you do n't want , 12 months work out more expensive !they never reward loyal customers you have to fight for your up grades , there is conflicting prices and information from shop outlets online and call centers ! ! ! xxx disconnect customers at 11pm at night which can cause great distress to people and if the are out , commuting arranging to pick children , family , friends up you can actually put your customers in danger , xxx make millions of pounds profit a year but do n't even pay the correct amount of vat which any other hard working self-employed individual would be prosecuted and face a jail sentence if they even thought of dodging vat payments .so no xxx in my opinion is the worst mobile phone provider caring very little for their customers , i feel sorry for the employees who have to work for this second rate company . disgusted thats all i can say quick to resolve .helpful guy ! 10 trying to get my wife over from o2 to xxx has been a nightmare despite advertising how easy it is .four phone calls later and 45 minutes on the phone finally sorted .sorry but being transferred to the wrong department so many times does not inspire me . q1 - my bills are ridiculously high and whenever i ring up to find out why i get someone who does n't seem to know what they are talking about .very frustrating .other people i have spoken too have much better packages with different providers .q2 - totally dissatisfied as my problem was n't resolved !q3 - i had to call twice today as halfway through my call it failed and i was cut off despite having a full signal .the first lady i spoke too was extremely helpful and i believe i would of given a better rating to these q 's had that call continued .i had to ring back again and go through whole problem again to someone who was of no help whatsoever and could not answer the question .then once again halfway through the conversation the call failed !neither of the advisors i spoke to called me back when the call failed and now my issue still has not been resolved ! thats how i felt about the service i sum times find xxx hard to speak to or find they dnt quite understand wat i 'm trying to explain to them and sometimes seems as if i 'm palmed off wit somethin that has nothin to do wit my situation , i dnt agree wit automated systems as they are always hard to understand or deal wit , altho the staff i have dealt wit have mostly been helpful wit the odd ones here and there on a whole i am happy wit xxx and have been on xxx for the last 12years pay as u go and contract easy transaction with agent person .xxx are good and i wouldn choose any other .but signal n low internet download limits spoil your good service i rang to complain about my bill being incorrect .the guy i spoke with was polite , helpful , kept me informed and corrected the error , also apologised .i had some other queries too and he was very helpful .fab customer service so thank you understanding with my bill and always helpful later was happy with service the customer service was excellent ,the advisers were very helpful and patience paul underwood , was very helpful and he listened to what the problem was and was able to deal with it straight away thank you paul . very polite happy lady , very efficient , very helpful , well done .thanks i was put through to technical support , and was promised a settings message would be sent to me to resolve my problem .it has n't been , so i 'm dissatisfied .of the 2 advisors i spoke to , the first one did what he had to , which was to pass my call on , the 2nd person failed to do what he said he would .i could n't rate them individually , so i gave an average score very satifide with the custmer service very helpfull and explad everthing it was based on the call regarding upgrade of which i am very happy with . you answered my questions politely an succinctly - do n't ruin it by going on too long should be self-explanatory can't get to speak to an english speaker n spending more time repeating yourself your internet service is so slow in connecting when finally connected n log onto anything its always internet error can take upto half hr to get onto a site n about same time to retrieve information on web site my only regret is staying with xxx should av went back to o2 i 'm happy with the service u give to me i was on the phone for quite a while as the guy looked for the right price plan .he did want to get me the best deal but did n't seem to know all the packages . for over month we have been promised thus account would be sorted and it still is n't our xxx service has been appalling at best i would n't recommend u to anybody i was happy with the respons but i had to make another call to another department . very very polite helpfull staff ! quick answer , pleasant individual , endless problems with billings . . never the same problem twice though . very helpful assistant yes the lady was really nice and very helpful , i was really please that she phoned me back when i asked her to . helpful but i will wait to see if the problem is solved in the long term .i did not receive a real explanation as to why the issue occurred . good ur operator was polite and very helpfully as are all xxx staff quick efficient well organised my last experience just what i think my emails are not coming through , i followed the instructions given and the problem has not been resolved .i will have to call again and do not have the time to do this as i am at work , so until then i have the same problem .no emails .not pleased . firstly ; i was put through to a member of staff quickly .secondly ; the staff member i spoke to who 's name i believe was mark instantly saw on the system where the problem lay and rectify it immediately .thirdly he was extremely polite and efficient .many thanks . cause my phone still playin up very gd service the advisor was very helpful and easy to talk to i was left on hold for 10mins without any feedback on what was going on .the line later cut and i had not been attended to the guy was very helpful it was handled immediately and by the person on the phone .she explained the procedure and made sure i was happy .within half hour my services were up and running efficient and polite staff the woman on the phone was very helpful i was n't on hold she delt with my situation and explained what she was doing .i have never had customer service where i have been answered straight away and helpfully . overall very good thanks solved issue very quickly and easily answered my problem quickly duh because xxx has all ways provided us with an excellent service and have resolved any situation without any problems . your adviser answered all my questions , helped sort out some issues and saved me some money .and she did it with a smile on her face .that 's all i ask . i fill very let down by the outcome of telephone call , & nothing was resolved ,for a loyal customer i will be looking in 2 this further & possibly transfer to another network ! pic texts still not working send desire manual instead sensation i did very happy with service i was pleased and helpful customer service . coz avin 2 fne evry month wiv same problem very polite very clear very courteousvery prompt and very efficient well done ! ! ! my customer advisor was brilliant .answered any questions quickly without any issues . good service dealt with quickly and efficiently . absolutely excerllent service ...very happy :d i waited over 3 weeks with no phone and then waited another 2 weeks for the phone i 'm paying for disgusting .the staff on the phone however were brilliant . satisfied with service overall - : ) speed of resolution and experience of the customer services contact advisor was very good , efficient and helpful and quick your agent in india could not address my broadband failure and promised me a new router in 24 hours .when i called i was told not only that this was a lie , they could not replace the router but also that my router was out of warrenty and there was nothing they could do .i was without service for a week . 3 days ago i was told i would receive code within 48 hours .today the lady explained properly and told me it could be a week so a bit disappointed i was happy with the outcome of the call and the competence and attitude of the agent . because he had no definitive answer to my question , but after consulting assured me that all was well . good swift solution provided you 're good new sim card was not registered correctly .i had no signal to call you !had to find live chat on your website ( not easy either ! ) it was a brief call , requiring just a bit of info but guy on phone was v nice and helpful pretty good service over all , but reluctant to offer discount for longstanding customer a bit disappointing friendly polite customer service advisor .explained everything .checked i was satisfied with outcome because you provided a really good service excellent service very efficient and cooperative adviser was n't very knowledgeable on details of bes.when asked if there was anything else i could be helped with , i asked about a phone upgrade .adviser explained they did not work in sales .i wld think any phone call is a potential sale .at the v least , an offer to tfr the call wld seem sensible . my replacement phone on next day delivery was shipped around the country & took 12 days to be delivered .customer services were unable to help & fobbed me off with standard ` i can guarantee it will be there tomorrow` .expectations not met ! look up your records if you need to know more . reason 4 my rating = your no 9 /10 matched my opinion very unhappy with xxx no pro activity .not my dept ca n't help !and that 's that ! very unhelpful , sent to shop whom said i shouldbt of been directed to them ! ! ! angry experience the lady i just spoke to seems to be the only one in customer services that knows what she is doing no the incorrect area code was set up i ,ve actually tried 3 times to sort this problem out and now i ,ve got to take time off work to go into town to a xxx shop to try and sort this problem out . i give u ten everytimr cos i can very helpful one of the best staff i have spoke to with yourself and i have been you for a round 15 years they done all they could to help me resolve my problem i was treated very kindly and thanks again my bill was incorrect and within 4 minutes the lady in the phone had it all sorted and resolved .no hassle , no problems and very polite .well done got what i was looking for with no fuss and very good time , thanks customer service was very good didnt have to wait my query was sorted . fully satisfied with most of the services ...just 8 due 2 the fact it took so long ...3 weeks to restore the signal . the operator was extremely helpful and polite , understood what my problem was , talked me through each step until it was rectified . i was very happy with the way i was dealt with .the lady was very patient with me this was the third call to resolve this problem with billing on this account due to overcharging the lady on the phone was very explainatary and i understood all she said very helpful . awful service despite me having a business account , needed to change my number over the weekend , was given a new number saturday morning and was promised it would be active by midnight so ordered new business stationary at a significant cost .number did n't go through and was told on sunday to give it another 24hrs .i called monday eve when it still had not gone through and was given a new number and it was active immediately !but new stationary needed again !today my emails and bbm is not working and was told it was n't activated , the adviser stated it would be active within 1 hour but still not working .i am now looking forward to july when i can move away from xxx to a provider that may care about their business customers .lee horton i was totally safisfied with the service i got xx cause he gave me the answers to the questions i asked good service at the end of the line .unfortunately it is a long wait to get through . because of the excellent service i received kind efficiant staff always helpful and availablë only fault is my bills are expensive she sorted my problem some of your advisors dont once again misadvised by xxxpone ! i called 3 times today and spoke to 3 different people all linked to the same issue but different questions .all 3 contacts answered my specific question and helped me so i resolve my problem quickly and professionally and all asked if there were any other questions .it was my/log in system faults made me call so many times completely unhelpful everything was done efficiently and in a timely manner , thank you all i can say is xxxs a great network my question was answered i was happy with the help received 0 delivered to my need immediately very poor service i 'm used to o2 and orange and their service is beyond terrible .this is like a breadth of fresh air .actually speaking to someone who understands and solves problems was lovely . i have asked to be put on a lower tarrif as my daughter uses the phone and pays bill .she is a single mum and is experiencing financial hardship .i am a pensioner and cannot afford to pay it .i feel that on these hard times xxx should try and help people instead of making things worse .there is no one else who can take over the contract .and my daughter needs the phone for contact with her son and the school as she does not have a land line .my husband and i have been with vodofone for 20 years + and when the contract is over will leave and join a new network .we feel very let down and diss appointed i want to re-sign my contract for 24 months and i 'm not allowed to do it until february 14th 2012 .having constant problems with my blackberry . the customer service was excellant .so easy to talk to . gavin who i spoke to was very help full and polite no reason my inquiry was sorted & an issue that arose was dealt with to my satisfaction .the advisors i spoke to were polite & helpful . the operator was polite , courteous , patient and more than helpful .people like him are a more effective advert for xxx than money spent on advertising well done ! ! twas plain sailing happy because normally people from the collections team speak to you like your in the wrong for calling them but this particular person was very friendly , helpful and polite .and was very nice when i said this months payment will be late , i 'll pay it next month then i 'll be up to date with payments . excellent customer service really helpful good service xxx customer service needs a lot of improvement . the woman that answered the phone 1st put the phone down on me and the 2nd woman had a flat tone even though she knew i was very fed up and did nothing to improve my mood infact i left more frustrated and thinking of leaving xxx the advisor was extremely patient ame helpful v. poor service the adviser dealt with my call in good time with no dramas .but the rating for xxx its self is low because iv been trying to get my insurance claim for over a month now and iv still not got my phone yet .this is after many phone calls ! was verry happy my proplem was resolved right away . extremely unhelpful .eachperson gave different reason 4 problem .refused 2 get manager .amtaking matter further . they new what they were doing and sorted out my question thankyou had to call another account manager on a different number so did n't get it resolved after 6 weeks of trying to recover funds today 's advisor sorted it in a mater of minutes the lady could not help me at all even though i had checked everything with yr advisor yesterday today things seemed to have changed .i will have to call again later you could not resolve my question if you think you can please call me ? fantastic customer all round because i got state throw and all my concerns were sorted and he was very friendly and helpful the advisor was quick efficient polite and helpful . some help but not satisfied with outcome as xxx always say they put the customer first but do n't in extreme .circumstances happy with help received this morning . the reason for the lower rating is this is the third time trying to resolve the problem .cannot fault staff manner or attitude but still have not resolved my complaint . the attempted fraud was dealt with professionally throughout . yes as your adviser answered to my question in a confident way - only your system was slow quick , accurate and efficient and friendly . she was very helpful wish all ur staff was just very good service . customer service advisor was very helpful however i am shocked that xxx could even think of stealing money from a disabled woman who also has mental health problems .if i had n't checked online today the direct debit for the amount you were trying to take would have been returned by the bank and i would have been charged a return fee .you should have offered a discount as a goodwill gesture for my inconvenience ! operator could not give me answer straight away has to call me back after 5mins but overall satisfied with the service regards rob preston on service bad service did n't help me how i though you should i selected the option on the ivr to cancel my insurance , the agent i was connected with was unable yo help and transferred me to the insurance team , i was told there was a short queue but after sitting in the queue for =45 mins i had to hang up as i had a meeting to go to .my issue is unresolved great service . good customer service goes a long way . several phone calls and my time and just never getting anywhere always excellent service ! ! ! ! thank you : ) very helpful . friendly helpful staff very pleasant agent .quick turnaround time and positive outcome since upgrading my phone i 've had issues .i 'm not sure how changing the sim will help i asked 3 times to change my business account to personal account .two times they told i need to fill form & they 'll send me the form through email but i have n't receive any email .third time they told it has changed & no form filling is required but still problem has n't been solved . verry helpfull and under the stress ive had latly with the loss of severall famly members .its blessing to reseave all the help i can get .many thanx . call was answered quickly no waiting , operator spoke clearly n english and i understood every wrd did not hav t ask her to repeat anything she explained everything and was very pleasant .happy dealin with xxxphone service great . to long a pause whilst trying to find information the lady was very helpful and efficient . cos every time i have had dealings on the phone or in store the people have very polite and helpful ! the xxx operator 's computer was n't working so had to be put through to another operator .the phone transfer took to long too .r quick and helpful service call dealt with eventually as was put thro to four different people .phone still broken after being mended last week got to do tests then ring back . the problem is not yet fixed after 5 phone calls , one of them very long .the adviser i spoke to today sounded as if she had the solution but apparently it can take up to 24 hours so i 'm waiting to see if this time it has worked . nice operator who was very helpful with my apps ! i am usure if this feedback is in relation to the service recieved the other day but i have provided my views based on that .i spoke to several advisors the other day as xxx where unable to fulfil their agreement .i was informed i would recieve a 24hr call back to discuss my complaints but never recieved one .the service today was satisfactory and your sales staff were excellent , it is a shame the same couldnt be said for your customer service team because was happy with the way it was done did think the wait time on phone was a bit long x xxx customer services are always very helpfull and polite and i never sit around on hold waiting .customer service was the main reason why i left my last service provider after 10years . very happy with call the customer service person i spoke to was fantastic and really helped with all my questions and was very efficient and knew what i wanted and was very polite and understanding ! ! customer service bill too high prompt responce and respecting customers time all comnunication was clear , informative & helpful .as long as my new fone arrives 2moro ar arranged i wil be more than pleased with xxx .matthew whom i dealt with in sales deserves a special mention .he was excellent .thank you matthew ! : ) looking for a upgrade but ca n't get one till june lol girl i spoke to was very good and did all she could to help .however the computer was playing up and i will have to ring back tomorrow the ratings i gave were based on every time i phone i am always spoken to per lightly and my reason for phoning is dealt with straight away and the person whom is speaking is always able to answer any question and over all i am extremely happy with this network and have never found this type of service with any other network many thanks i always find your staff to be helpful ,efficient and friendly excellent service totally outrageous data charges outside the uk !you should be advised to cap your data before it gets out of hand .as a customer i spend 160pm as it is these charges are enough to make me consider leaving xxx ! ! ' the customer service lady was very helpful and gave me the advice and help i needed to upgrade my phone online . your company is an absolute disgrace , i 've been with you for 5 yrs and your trying to rob me blind with my last bill the chap i spoke to was very helpfull . service good but could be better absolutley sick fed up with problems with this blackberry its still not working good sos on most of the time based on the call overall the lady i spoke to was nice and did her job good but i 'm not happy with xxx 's decision to prepay my bill just because it was high .i 'm regular customer and pay bills always on time so i do n't think there was a need for that . phone me ! the lady on the end of the phone was amazing .she really understood my predicament and did her upmost to help me out !i wish all your call centre staff were like her ! ! thankyou to her . very friendly quick response thank you no - do n't have time . i spoke to someone who was able to take all information and deal with request without any trouble the first time this has happened made everything enjoyable instead of loads of bother temporary not long term solution found .advisor was knowledgable and very hepful no no the sum for my monthly payment on my new contract was not what had been agreed on the phone so that was corrected .also the new contract was to cover the same services but the blackberry connection was switched off .so that was also fixed .the reason i gave 9 rather than 10 was the time it all took on the phone -about 15 or 20 minutes and speaking to 2 people .rgds .es : ) great service , solved the problem . good helpful operator the line drop and i had lately pbs with the services you provide but the adviser for the few minutes was fine if they were n't good then i would n't have been with xxx on pay as u go and contract for the last 22 years ! ! ! ! ! loss of signal on fone , happens quite alot an the person i spoke to today was n't that bothered nor was he bothered bout me wanting to leave xxx .after it being off a week my signal i only got 20 pound an for being a loyal customer that 's pathetic to be honest she sounded hot . poor service & on phone for over two hours & still not resolved it was ok needed international code to collect voicemail .very good person who helped me . i was a bit up set at first but over all the last lady i talked to was very helpll she kept her promise and phond me back unlike some the advisor was very polite and helpful been let down by xxx .now no one can help . repeatedly trying to sort out a financial mistake on behalf of xxx from november only just resolved . the lady ( sarah ) ,did everything she could to resolve an issue caused by another colleague disconnecting the wrong sim .she was clear and concise and restored services immediately issues were dealt with couteously and promply . my new phone number . i am disgusted that as a long-term business user of xxx with a five-star record of always making direct debit payments , that all four phones on contract were completely barred without warning .i contacted you and was told this was due to recent upgrades of handsets that had not been paid for .our account is paid by direct debit on the 23 rd of each month and automatically assumed that the hand set costs would be added to our account and taken at that time .with no warning all 4 phones were rendered useless .we have made at least 5 calls to customer services tried numerous times to unsuccessfully reset the iphones and finally were told today that although our calls were restored yesterday , our text ability was not and that had to be done only this morning .little compensation has been reluctantly offered for this very inconvenient episode and i feel very let down by xxx and will be taking this further . very helpful with what i needed thank you because he was very helpful not clear on answers unis was incredibly patient and helpful in talking me through the registration . my contract is with you not a third party so i would expect you to sort it not to be given another no to ring no very helpfull and resolved my issue with no fuss better than my previous call to cust service i would have answerd 0 0 0 to the survey xxx has been breached contract the advisor dealt with my questions and request efficiently and was informative and pleasant just so helpful and very happy .answered all questions straight away .thank you xxxphone . poor service i have no trust in xxxphone as my bill has been wrong for the past 3 months and i have had to phone for credits .my phone is due for an upgrade but i am weary of staying with xxxphone . good service helpful good service i have been billed for data usage that is incorrect .on consecutive months .the advisor was very helpful ther good all the answers handy question answered i am still waiting for a call back the low ratings are due to the ridiculous and devious method of charging on my price plan ..i used 121minutes of which 100 were inclusive . . and yet i was not just charged for extra 21 minutes ...very non transparent and underhand way of charging customers .the higher score was for the chap who had the unfortunate job of trying to explain it .... hard 2 get through .bad tone am leaving as soon as i can get 2 a shop both people that i spoke to on the phone were excellent .but i was not entirely happy with the outcome .i am having to pay for previously posted itemised bills because i am unable to print online docs because of problems with your website .this is really unacceptable .it was agreed that from now on they will send the itemised bills free of charge .regards , roisin good personal service very helpful staff quick to sort out all probs all round customer service the lady was very pleasant and helpful ,rung me back and i was able to use my phone ,thankyou again yes because the lady was polite & cheerful had problems with my husband and son account and was not resolved when originally done and resulted in being cut off without prior notice or communication but advisor very polite and understanding and sorted today but previous people not the case . quick .friendly & effective service , very pleased enquired about bt openzone not working ,but not 100 % sure that the answer given was correct .wil try again 2moro .call operator was helpful tho your automated system is frustrating and the area i wanted to talk about , which was dongles , was not identified .very frustrating and did not solve my problem . i have asked you on numerous occasions to display my one net landline number on outbound calls and you still havent done it .extremely poor ! overall had an excellent experience and very helpful very helpful , but no progress on improving signal . the billing assistant was extremely unhelpful , in the end i cancelled the service .i had to give all my security details to 4 different members of staff to get my blackberry unlocked . poor service , no manger assigned to this query , no one can make any decisions .no one can investigate .no information as to who is dealing with the issue and why it is taking so long to resolve .can not get the phone repaired while the account is on hold . i thought there were only 3 questions involved in this survey ! ! ! ! ! however , the essential reason for marking your team 10 in every respect related ( 1 ) , to the patience shown to an older , stressed out non technical customer ( 2 ) , the clear and simple language used to explain technical issues required to be covered in order to address my problem ( 3 ) the fact that through this approach , a successful outcome was achieved ( in this case , connection to home wifi router was restored ) .note , i would still have marked the operator 's service relatively high even if point 3 had not have been achieved because of the very sincere effort made to assist me by your obviously highly competent operator .... bad customer adviser with bad attitude yesterday around 6pm , when i called to report a problem . all round great : ) 10 we have never had one single problem since we joined you x x you charged me for internet and insurance that i did not ask for and when i queried it in store i was treated as an idiot also a year ago i had my phone damaged and i could not get xxx to confirm that i had a contract with you to send to my insurance company so could not replace my phone i had some bad customer service issues at the beginning of my contract but after that it has been ok the advisor handeled my call swifley an effectively resolved my queries and was very polite the girl was very helpful but i feel i was conned in southport shop in october .cant believe cost of calls i have always been happy with xxxphone i always get a good service i believe one off you customer service managers that i spoke to today , was rude , abusive , derogatory , and jut wanted an argument , i feel that my choice to tay with xxx , after being spoken to how i was , was the biggest mistake i could have done . sorry .do n't have time . i am very upset that i requested a print out of my bill to be sent to me 6 times with 6 different advisers and am still waiting as a disagree with the outstanding balance unfortunately i can see that i will have to cancel my contractd thomson you were not able to upgrade my contract answered my question your service is useless . found the advisor excellent and problem was resolved xxx customer service is not customer oriented . because it is saying that i 've ordered an i-phone 4s and if i have put out another contract i need to cancel as i can not have to contracts good service , quick and helpful she was very polite and chirpy not happy at all with xxx , will not be going for an early upgrade and will be changing over to another network as soon as my contract is over good repones to all question ask call answered quickly .polite .explained likely reason for problem and gave good advice .happy to answer any further queries . i did not get all information needed .i did not get exact date when i will get my ipad2 happy with service . .your staff was very helpful to my problem once again :-) everything was resolved quickly and efficiently in one phone call given incorrect phone no for account manager online login prob not yet resolved you solved the problem no time i didnt speak to any body at xxx ,the women at phones4u did . ring me ! x all my queries were answered efficiently the lady i spoke to was very pleasant & made sure she found out the answers to my questions & the best deal for me even if she was n't sure herself , rather than guessing & fobbing me off with a general answer .she did n't make it sound like i was the 100th person she had spoken to today , & she wished me a good trip which i thought was very nice of her my question and problem were resolved immediately , fairly and to my complete satisfaction . good service 0 very very dissatisfied will be cancelling all company contracts it was what you asked and i answered was not on long enough to judge the service jesus h christ .i make one call and get 5 txts .you 've really pissed me off by harrassing me ! all the information i needed was given , she could n't do anymore for ne x because i was told i could get a upgrade on the 21st of january , and now 70 days before the 20th may !and i need a new phone ! my low ratings are because i have been waiting over a month for my upgrade handset and you still ca n't give me an answer as to when i will get it so i am not happy with the service i have been given . i i love xxxphone more than i dont love them this was a call to change my address .it was as straightforward and painless as such a simple change should be . had to wait 2 weeks for my upgrade phone .after originally not being told it was sold out to begin with had a problem with my iphone 4 and you credited me so i was able to buy a temporary phone while in for repare all good and straight forward , easy to deal with explained clearly about the information i needed , also talked to me in a polite manor overall was good but can be improved , was hoping you would replace my broken phone as i 'm on contract , but u wo n't , poor rubbish service rubbish customer communication do n't ever come back to me , never follow a problem through , take money that 's not yours . . the call was cut off yr email via website does not send so issue still o/s need call back asap happy with xxxphone and the person who handled my call she had all the answers the operative was pleasant and helpful but the documentation was not in place for her to bea able to do what i wanted . the advice was appropriate and succint , the adviser was pleasant and interested the adviser was extremely helpful , unlike other previous xxx experiences my problem was solved whilst on the phone to the advisor today for less than 10 minutes , after having called many times over the last 2 weeks .the advisor i spoke to ( john ) was very helpful and understanding of my problem and solved it very quickly . the service is what is expected not outstanding .was also disconnected on first attempt when being put thru to higher level of tech support . excellent service ! helpful could n't help a customer that 's been with xxx for a least 4years xxx rubbish same reasn ive been with xxx for 13 years ...reliability iam very displeased with xxxphone for the second time now i 've tryed too set up one net i 've sent the fax back the same day and to no avail iam still not set up i 've cancelled my call divert and now iam loosing business because my office number is not being forwarded to my mobile , think i 'll go else were when my contacts up i can spend my money anywhere , this txt will prob be ignored by for sure i wo n't forget advisor was great im happy with xxx sales person signed me up for new deal and did not do it properly ( very underhand ).deal was done on the basis that one of my numbers would be transfered to my daughter so she could apply 20 % discount to deals but she was refused phone in her name so what i was left with is not what i agreed to , i feel cheated and will now cancel all 5 contracts with xxxphone . initially i was pleased with call i made .the advisor was very helpful and polite .however i have n't received a new pin for access to my voice mail which was what was wanted , very nice person who helped me greatly i had the outcome i desired therefore she gets top marks from me ! ! ! call handler extremely polite , clear , concise and professional . come on now you asked me to answer 3 questions quick , helpful and understanding . honest and helpful advisor , offering a reasonable deal . because what i wanted was done very fast with no problems very abrupt person and not reassuring despite its xxxs fault for not sending the right equipment for nearly 3 weeks now unable to use mm seem to have severe signal problems even when very near masts having a`non-standard ` problem that did n't have a straightforward answer , the advisor was extremely helpful , worked around the issue , and solved the problem to my complete satisfaction , thanks ! no no, you said 3 questions ! !the service i received was courteous and succinct .what else could i want ? mr yates tackled the situation stayed with it to the end .thoroughly commend him .hope he is senior supervisor soon the person was helpful just c how many times ive rang xxx to try and sort this out and then u c if thats acceptable as always , very helpful staff &after checking the records corrected the error immediatly .always a pleasure 2do buisness with xxx . im very happy with everything .although my htc.seems to be a pain . generally excellent customer services i want you to cancel one of the phones on the business account in your adviser told me i had to write an email to do this where calling to do the same task would 've saved me an awful a lot of time and hassle , however your adviser was as polite and helpful as can be expected they are often quick off the mark , occasionaly not , but they solve the problem dissatisfied with outcome and the assumption that i was at fault i rated high cause i spoke to the nicest person u have working for xxx i 'm trying to to get hold of some information from a long time ago .the guy on the phone access to it and the people via email do n't speak very good english so give me very odd answers .i 'd love some one who can help to give me a ring good service and i got what i wanted thanks the advisers at xxx are always extremely helpful and do everything within their power to resolve your problems at a very high standard !the adviser i spoke to this morning was extremely helpful and very friendly .i always recommend to my family and friends ! i very much enjoy text unlimited as it is cumin 2 an end i am upset thinkin of changing network the advisor i made some discriminatory comment and hung up on me which i feel is the lowest you can ever go . excellent service very helpful and very friendly last time the lady carolline who i deal was so kind and helpful ! good service , helpful and polite person xxx r a good company ...the end this call with your agent has been one of the first in sometime that dealt with all of my problems in one call .she was extremely helpful and a nice change that she actually did what i needed her to do without something going wrong .very nice helpful young lady . he had excellent customer service skills towards me , some of your other employees should take a leap out of his book . information relating to my mobile phone was n't instantly accessable but your customer services agent was as informative as possible and extremely mannerly with it .well done the person i dealt with was able to answer all of my questions in an efficient and professional manner .i was able to understand him and he was most helpful .for once i was impressed by xxxs customer service .a much better experience than last time .thanks first question reason its a 7 is because signal is n't always the best and on occasion has none at all and the option to reduce contract price plan over course of the contract should still be made available . question 2 was given a 8 as canceling old contract was quick and easy but again when asked about the availability of contract price reduction it was n't available question 3 was given a 10 as spoke to 3 different advisors 2 been very helpful last was a little blunt but as i am not a complete arse does n't bother me i was unhappy with what they could provide for me . nothing is ever dealt with properly every time xxx is a nightmare . the xxxphone adviser was very helpful , polite and informative .a credit to xxxphone i thought the customer rep was good but i was frustrated as your automatted system told me i was due an upgrade on monday but when i spoke with the rep he advised that the automatted system had a glitch .very poor customer experience . xxx are **** faulty service for 7 weeks and still not working , too many excuses , notified oftel today it was just a quick query about my upgrade but it said i can upgrade online jan bt on the phone said different so i wernt too happy . good service : ) i was advised next day delivary but i had 2 wait 3days .also i was never sent a micro sim for my new phone so this has delayed my usage of it and my new contract started within 24 hours of the upgrade even though it has taken 4days for me 2 be up and running with my phone .i do not not think this is fair treatment . when ever i ring with queries or problems i get excellent service and advice x was very satisfied txt not long enough , very dissapointed with sub standard service and apparent illegal practise . he helped me with query this was the fourth attempt to solve a problem with xxx and at last i found someone who knew what he was doing . your advisor was excellent and made sure i had the correct tariff for my phone and also helped and advised on saving for future phone bills was very happy with service . xxx customer service employee are always very helpfull and understanding in all situations , i would definately recommend them as i have done , all my family are now on xxx networks ! ! ;d because i was happy with the service ?why else ? your service in connection with the delivery of my phone has been absolutely appalling ! because it is the third or fourth time i have rung about the same problem , and i 'm not convinced it will be sorted out , although the person i spoke to did seem informed and confident it will be sorted out lack of customer care , poor service , last adviser was aggressive . the reason i gave 0 for recommending xxx is because of its tax avoidance shinanigans .i am considering leaving you because of this.regards .steve lympany solved my query fairly , promptly , good friendly assistant thank you that 's how i felt the advisor was n't very interested 7 they was quick to sort the problem also very polite when speaking to me very helpful and friendly service by your team .xxx are by far the best mobile network provider .i have n't had any bad customer service yet ! ! answered all my questions , offered services i was n't aware of the woman in the shop was super helpful and would happily deal with xxx again . 7 the adviser was polite but the issue was not resolved . servise was very good&i 'm with vodofone 14 years person very helpful in offering add ons to make costs less .dontknow why this couldnt of been offered in store at time of upgrade though ! ask hossan from egypt regarding call 16/1/12 and my bill for 2 lines ? very happy with the xxx services very satisfied no good service and quick answers i do n't like being ripped off .you charged me extortionate amounts for internet usage with no warning that limits were being exceeded .when i called a satisfactory resolution was not offerred .had i had warning i would not have exceeded the limit .with no warning i was blind to the ridiculous charges and have no wish to remain a xxx customer .as a company you have been dishonest which is not a trait that encourages loyalty . no 8 it was only a simple request so that i could use my phone to call france i 've answered your 3 questions goodbye i have n't got time ! my wife called you after i did , and either the person she spoke to was lying or the person i spoke to was lying .your staff are incompetent and do not know their field of supposed expertise .they do n't give a **** about the customers .we will be leaving you very soon . unhappy as information provided did n't match that on the website or what u was told at the shop just very pleased with the efficient service . my network issue was n't investigated , no help was given .waste of time calling for help .very disappointed . no feed back or customer care very good service good service good service , but less marks due to post call text **** up ! ! ( i had to call you again to resolve the issue ) . the advisor was extremely helpful and solved all my queries perfectly . it was a quick call and handled in a professional manner . good service but not excellent .call taker was helpfull but did seem to want to finnish the call quickly and had to spend quite a few minutes on hold . query was sorted quickly and efficiently ten just a very good service and all problems resolved quickly having to speak to more than one person , 10 professional and effective service ! excellent telephone assistance from a highly competent advisor i have been a xxx customer for years . i got a call from a rep at the call centre about trying a blackberry . i returned it with in 7 days because it was too complicated. now its just hassel at the moment the issue has been dealt with so i have given a decent rating great customer service but she could n't access my current bill which is what i wanted an analysis of . there hands are tied by inflexable rules and proceeders , unhappy with a phone that does not stand up to my needs as a custumer i have made a complaint and the details are in that , but briefly its about not been able to upgrade until february when i was told november , and the staff not escalating my complaint and not calling me back when my phone kept dropping the calls , best regards jane satisfied with the result xxx provided me long term client but you do not appreciate that . good customer service good level of customer services have been a customer with you for twenty years love the service and the quality you provide thankyou . ruth is extremely good at her job which , in this case , was mollifying me after yet another extremely dissatisfactory customer experience with the incompetent , arrogant , tax-dodging company that is xxx . the contract details i were told were incorrect !when trying to express my concerns on several occasions i was put on hold 4 long periods then passed to different departments time and time again then aving to go through everthing again !on each occasion !i gave up in the end i was so annoyed !cant see me staying with xxx !seems 15 years with xxx counts 4 nothing !get the feeling your sales people will tell you anything just to get the deal closed ! because amm not satisfied with xxx services you could do nothing for as u have different details for than my local xxx shop in coleraine including my date of birth .i have very bad signal with my hand set and no one seems able to help the staff very good , explain everything properly and helped when i had a problem i love xxx jo was friendly knowledgable and helpful from start to finish .my estimation of xxx rose by such a high degree solely because of the way she dealt with me . good service i received the right information i needed to solve my enquiry . money saving staff members were very helpful and polite . . very helpful and understandin .as a new customer i needed that support crass did everything i asked quickly , efficiently and in a friendly manner . q1 because you 're so expensive .the rest are good because he was helpful and friendly getting told go to another network ! the adviser was helpful but battery was not in stock to replace my faulty one not good enough for business users your customer service advisor gave me wrong information think xxx r generally v-good .customer service is v-good .sometimes feel as the customer is not always right though in conversations . i tried to dial 1210 to cancel my voicemail as advised but did not work good efficient service ! that is a very long story but someone has spoken to my husband mr gee this morning and he has explained to a supervisor regarding our latest deal in which we were mislead the whole way brilliant service .very helpful .could n't do enough to help me lost signal would have expected a call back at least to complete the conversation i think changing from a standard account to a business was to save time dealing with store .havingproblems resolved over the phone we were told that phones would be sent to us instead of going into store also finding out that after paying a high insurance i still have to pay a excess is a little annoying i will not be renewing my contact or the other 3 we have on the business rude obnoxious and very unhelpful answered all queries efficiently and politely . honesty it was basic inquiry into cancelling a personal use contract .i was referee back to the website that does n't work properly . enquiry dealt with efficiently , courteously and completely with minimum time spent on phone . dealt with my enquiry efficiently with no fuss . he was very helpful and pleasant and spoke good english so i was able to understand him easily .some people speak too fast .excellent service .thank you the experience was good apart from it took a while to answer the call great customer service from advisor obviously cause my call was sorted it was just a pac code so will see 2morrow if it works i called to add an i pad line to my contract u wont let me take one out cause you suspended my account cause fraud was committed i called to explain this and cause ur billing ppl did n't update my file i now have to wait to take the i pad contract out yes your website says i can upgrade but wo n't let me online ! incorrect information given and left call un happy and problem still i originally rang to rectify a charge payment that was taken from my account .which was wrongly taken .and i explained this .i was refunded the money so i was happy with the service i received your advisor was knowledgeable , courteous & helpful . the advisor was as helpful and polite as he could be but my bill has not yet been resolved or my refund given i have had an ungoing unresolved problem with being over charged for international calls since october 2011 and although every time i phone to get it resolved the people i talk to are very friendly and helpful it is still unresolved and i am been overcharged each money . q1 .i have been with xxx 10 years so i would reccomend q2 .my iphone has been making a buzzing noice and told the girl i spoke to about it and she was helpful but unfortunately we could n't resolve it over the phone and adviced me to go to a xxx store q3 .the girl i spoke to was easy to understand and spoke clearly and found her to be chatty and have positive attitude towards helping with my query .what you expect from customer services i requested that the restriction on my internet to be lifted .still not done ! good ratings because i have no complaints and happy with service all dealt with efficiently and as expect happy with the person just dissapointed couldny get i phone yet x query not resolved and been ongoing with xxx for approx .6 weeks had nothing but problems with xxx , this month the new trick is to take my phone bill out my bank account leaving me with no money and informing me it can take 5 days to go back in when its your mistake !thankyou very much for that !xxx worst company in the world original complaint wasnt delt with properly ! quick service , agent was very friendly , knowledgable and helpful . because my problems were not solved ! ! really nice guy , very friendly voice , 100 % costumer satisfaction .thank you rather not as i will just get angry again i have been with your network for years so is all my family your staff are so helpfull and kind when you phone would n't change my network .: ) 0 none good service that is all i have had a new upgraded phone for nearly a week now - which i cannot use as the required mini sim was not sent .phone arrived next morning ... sim card has not arrived in 6 days ! ! ! .operator was polite & helpful - company is not . the girl that dealt with my enquiry was polite , efficient and provided all the information i needed . no i was told wrong information regarding my upgrade got problem that needs urgent solution i have recently moved partially to the usa and was bemoaning the service one normally receives in the uk vs usmy experience with mervin was superb ,and i now have a new opinion ,true interest was shown to rectify a complex problem which until now had remained unresolvedthanks despite repeated requests 4 help ur service , 2 a long standing customer has been appalling .take the money and run and 2 **** with me ! xxx r **** .will leave asap i was informed in-store pre xmas that i could upgrade in jan .today , i 'm told it 's april 26 as you have changed the rules . the call was extensively long and drawn out , and did not fully solve the problem 10 a very efficient friendly bloke who called back when he promised and took care of the problem correctly .very pleased thank you ! ? ? ?as my ratings say i was very pleased with the whole service .still could n't get my online billing password to work though agent was polite and solved the problem there and then . **** service no call backs have been battling since before christmaster the agent did n't listen to me , understand my problem or suggest anything useful .and took 20 minutes of my time to do it . the call was answered fairly promptly with a reasonable outcome . great service very helpful advisors very fast getting through to an advisor i had a simple query , the person taking my call could not do thre transaction but quickly got someone who could .he was very friendly but the overall experience was not satisfactory as it took far too long to be connected in the first place . she wouldnt believe me . the operator knew immediately why i was having difficulties & directed me to the course of action that i need to take to resolve matters , although it involves a 3rd party , hotmail .thanks .des maguire . was no problems , all questions answered quickly . the young lad i spoke 2 was so helpful an polite an he helped me wit the problem an sorted it t my satisfaction . rose was very helpful , investigated my complaint fully & provided future advice also . very disappointed that xxx do not continuously notify you of additional charges being applied to your bill .you only send one text advising to are nearing your data usage limit .but you do n't tell me anything even after i have exceed my limit 7x over .that 's 7 charges that could have been avoid if you had cared about your customers usage which you could easily see was excessive compared to my regular monthly usage/spend . pleased with service although outcome not particularly not to my liking quick , pleasant service the service was poor and i am still waiting for manager to call me now 7 weeks she dealt with my enquiry phone slow to repair even though under insurance .sent to wrong shop ? ? had to collect it myself due to overall service ive had as ive made late payments and ive always been helped out problem was resolved and the person i spoke to was efficient and had a pleasant manner . mauro how much would it be to upgrade my i phone ? good service and recovery from a problem that the bath shop created - thanks no the advisor went over and above to help me . only negative was poor english spoken by staff . the advisor was polite , helpful .my query was sorted to my satisfaction and the next step was explained really good service , always pleasant to talk to based on effiency louise skilling offered fantastic service that left me feeling very happy to be with xxx and made a real difference to my day thank you i am a customer of xxx and i personally think it a good network to be on :-) no q1 . change will not take place until midnight - therefore cannot comment fully until then .this was a request to change from a business to a personal account .this was set up as a business account by xxx without my consent or knowledge , if it had been a personal account in the first place i would not have needed to change it .q2 and q3 - the person i dealt with was very helpful and dealt with the problem quickly and with the minimum of fuss .however , i still have to phone back tomorrow to complete my query ! young man very corteous hope wen i ring back tonite it is the same q1 find your website difficult it would have been better if somebody had told me at the outset to keep turning my phone on and off very satisfied no miss sold contract .rang fri 13 jan told i would b contacted in 48hr by manager , no1 contacted me .i rang 2day contract issue resolved .but no apoligy that no1 rang me back after 48hrs + i have 2 ring back again 2morrow 2 upgrade my phone .not very satisfied with service very friendly and helpful because customer services hung up on me when i asked to speak to manager as im going to take my bussiess else where overall i was very satisfied with the service i recieved . i was absolutelly satisfied .the actiom was fast and successful , all the personal was very kind and helpful xxx not good as the was fast to the point and polite service .much appreciated ! yes he dealt with my problem well rather than the previous customer service agent who referred me to the website could not resolve problem over phone need to e-mail , which appears to be policy .so i have been delayed in sort problem .staff helpful but restrict in what they can do even with password protected account . person polite helpful patient , did more than i asked which helped my decision , exceeded my expectations , will stay with you now sorted my issues easily , clearly & in a polite manner lady was helpful and seemed to know her stuff although the reason for the call has been an ongoing issue which keeps causing problems so am not 100 % confident it has been sorted - time will tell ! very unhappy with xxx after 20 years of being with them my service since oct as made me think of changing provider . very friendly , efficient , english speaking customer services agent ? once i was put through to the right person my problem was dealt with swiftly and the person i spoke was well mannered and dealt with me swiftly . the young lady was very polite , told me exactly what i wanted to know . very fast professional response to the problem excellent customer service the service i received with my small problem was excellent . i joined your company on 14th dec and have had terrible service from day one with wrong information and also refusing to give me information .this is ongoing and all notes should be on my acct staff are not willing to help me out at all considering my loyalty to xxx it was all done by steve in the marlborough shop who is always hugely helpful . all good i am very satistied with the resolving my problem . 9 i was dealt with quickly and much better than expected by a very friendly ,professional adviser ! reason 4 call not resolved totally , i rated you so well because i am the epitome of awesome cool ok i have sent 2 emails to resolve my query and received no reply and although the advisor was very helpful the issue is not solved .i have been a customer for over 10 years but will probably not re-new my contract this year . the member of staff i spoke to was really friendly and helped me with my needs fast and efficiently i am a happy xxx customer girl i spoke to very helpful .patient .clear and approachable the chat service was instant & efficient cuz xxx rules advisor very helpful .however charges if you go over your mins are ridiculous a certain resolve has been obtained but as soon as my contract is up i am going else where i have seen much better deals with other company 's 0 good service the lady was very helpful & polite helpful , pleasant staff but wrong information given .hours of time wasted .still not sorted .could be a move to o2 very soon , sorry the issue in question is yet to be resolved ,so i left the rest for after the solution . the chap was very polite as i was nervous as my hearing isnt too good i have a problem with payments .as i have made a payment today ...and the remaini will be paid in the end of the month .so i felt like i was been treatined for not making the payments . excessive high monthly bills the last 2 months because of internet usage .thought my mobile was connected to the internet 24 hrs a day hence the extremely high monthly bills .the person could n't tell me if the mobile was connected 24 hrs a day .i only use the internet for a limited time . al good as the guy who answered my phone was very patient with the issues i had . my contract includes access to bt openzone , but i ca n't connect to it .your support engineer told me i am not entitled to it . not yet resolved but good customer care team member the service i received was good but i wont be able to tell if my problem had been fully resolved until tomorrow brilliant chap !quick helpful !lovely disposition ! the people i dealt with gavd me ak the information i needed good services , efficient and reliable . 8 the adviser was very friendly , nice and calm .he explain clearly what i needed to know and i was happy with the way he handled my query . i was disappointed that i was being billed for a phone i am not using .i realise nothing is instantaneous but felt the time to resolve the issue was excessive .the lady on the phone was first class , very professional . i never have any issue with xxx and would n't leave ! ! the explanation concerning the problem could have been better put for me it is the only good network that has really good coverage and the staff are excellent better than the rest helpful , polite , called me back when call got cut off have 2 w8 6 wks 4 omitted sheet 2 invoice 2b sent the man that i spoke to was very polite , dealt with my requests promptly .well mannered .an asset to xxxphone . 4 not happy with the service satisfactory service ring problem finally resolved after 6 months please call if you require reasons !thanks you attitude of two advisors because the young man on the phone could n't of been more helpful operater was very helpful and answered all my questions thougherly very polite and when i arsk a question what i wanted to know was answerd in a polite and exceptible manner i was very happy with the way lee worked with me and answered .the only resson he did n't get a perfect score was that i was just as happy the last time except the things i requested did n't happen so i am not sure if they will happen this time . the problem has not yet been resolved have had nothing but problems since upgrade , staff have been very helpful been unable to resolve issues , would love to speak to someone in customer services , everything i needed help with was answered fast and clearly thanks helpful the staff member was extremely helpful and polite and sorted my problem perfectly . had a problem and customer service resolved it . i have had huge bills when under my minuites an am still awaitin a reason why , due to this i am considerin terminatin my contract , also very long time to reach departments useless .if you really want to know i can have a moan to you over the phone the way you treat customers once youvhave themnin a contract is appalling your after service is embarassing xxx had accidentally blocked me making international calls , the advisor fixed it straight away . the adviser i dealt with was so helpful .i was leavin xxx only for her .if only i could deal with her all the time id be very happy . very bad customers service and a very bad service in general from xxxphone the lad was very polite got straight to the question in hand and was very quick to sort the problem really helpful and resolved and answered all questions . exceptional service .thankyou the guy was not that clear in his explanation .the system was slow .i still need to phone back tmrw to confirm the changes to my account has been actioned . very pleased with the service and helpful attitude of the customer support . quick call .easy communications .xxx network excellent in my area . the person was really helpful she was called sue customer adviser was very friendly and helpful , sorted out query stairght away friendly chap after initial frustration on earlier call i was misled as to the cause of the problems i have been suffering !the problem is ariel related and not my phone !i was left waiting on hold for 14 minutes ! still waiting for someone to call back said 45 mins not called back so slow sorting out i run a business have not got time to mess around .got a phone that not working 3 hours and still not sorted it 's not good .b wood tried to change phones that r not working for our business and no help provided , disappointing really the guy took time to make sure my request was solved in full .manythanks advised to get a phone that did not meet the needs that had specified very polite young lady ,very helpful . maybe someone could call me , as i have to pay off my contract because you will not change my tarriff . i 'm unhappy with xxx for misleading information when a contract is taken out on specific phones .a complaint has been sent good service from your suport today .but i have been with xxxphone for a long while now and i feel undervalued and my phone is really bad .also in past i have had been told wrong information on certain problems your coustomer service advisor was very helpfull and had a way ov making u feel at ease helpful + quick poor serivice . you only wanted to ask me 3 questions , now you want an answer for no 4 ? after recent communications with xxx this was a pleasant surprise for somebody to take time and understand the query .then make the effort to explain what they were doing and why . good service you said just 3 questions then ask a 4th ! the customer service agent was extremely helpful when i explained the circumstances excellent friendly customer service ,who was more than helpful . half the time i call xxx i get a very helpful person who is polite .but the time u were asking about the guy was rude , rushed to get off the phone and was n't that helpful with my issue . we got what we wanted its was just ok the service was perfunctory with no want to go that step further .yet another reason i shall be leaving xxx when my contract expires .i 've been a loyal xxx customer for almost a decade .you do nothing to keep valuable customers from poor service through to terribly uncompetitive pricing . person answering question about why paper bill had n't been sent (xxxphone error ) deduced the reason and said he would make sure missing bills ,and future bills , were sent . good all round experience , query was sorted with no drama . i was very satisfied everything was excellent from the minute we walked into the oxford store to the minute we left an hour later .great polite knowledgable customer service .thank you overall quality and timeliness the salesman was very helpful and explained everything i needed to know , and more ! ! ! very polite and friendly and this made me happy about what i purchased .this man is very knowledgable and he seems to enjoy his work .he is doing a great job for your company ! ! ! because i had good service and had nothing wrong yet i always get good servise in oxford shop excellent service which completely met my needs .the sales assistant perfectly understood my query and suggested an excellent solution .all dealt with expertly , efficiently and in a very friendly manner . cause everyone was so helpful .although i ca n't get on htc sense friendly/helpful guy great guy .took a real interest in his job and the various phones available .recommended some apps for me to trial too . extremely efficient girl not intimidating yes xxx have always been my preferred network and great for service even if i 've had a faulty handset , i was seen promptly knew roughly what i wanted was given options and spoken to with confidence and knowledge throughout- therefore a great experience from beginning to end ! nigel the sales advisor ,jimmy , found the best deal & explained everything in full . kay was very efficient and helpful 10 the first guy i saw was kind of uninterested .i came back and the next guy , ryan , was really helpful . store was very helpful , however the advisor was not aware of a retention deal that meant the phone was free until it came to point of sale . joe , the store manager , talked me through my options calmly and knowledgeably helping me to make a choice of upgrade with charm and humour .he is a superstar !i am very happy with contract term and handset i have always found the members of your staff in the store to be very polite and proffesionall with the help they have given to me when i have visited your stores and that is the reason why i stay with xxx everything was sorted out in 5 minutes .no paperwork . business adviser and manager excellent but was ignored when entered the store until those guys came back from the store room felt they actually wanted to help & deal with my requirements very helpful staff , found exactly what i wanted and made it so simple i thought there had to be a catch ...but there was n't ! i got a suitable phone quickly and easily the sales person was patient and friendly .understood the needs i required . briliant customer service frm mark and briliant sim only contract deal yesmy enquiry was dealt with in an extremely efficent and friendly manner to my satisfaction very helpful advisor in store overall the service was very , my only disappointment was that he did not show me around my iphone .i expect he thought i did n't need it as i have an ipod touch . no where to sit , the upgrade was not really explained but good enough service and happy with what i got .great new store .coverage normally great till recently .have been with xxx years and years and have always been happy .(till this outage that has now been three weeks ) on entering the store i was greeted and assisted immediately .i explained what i wanted and left very happy , everything was fully explained to me about my new contract , priory to the visit i had a telephone call from the store to say what i had requested had been put by for me ( until the end of the following day ) to collect , overall v happy .apart from a cover i bought snapped that night which i will return for a refund . good service and very helpful giving 10 out of 10 means there 's no room for inprovement , and in truth there 's always room for inprovement women in the banbury shop 'jess ' was fantastic , friendly , funny and she knew what she was talking about . the guy in the shop was finishing his shift & i needed my upgrade doing so he stayed behind & helped me with no rush advisor was very thorough and gave good advice . straight forward honest advice .very helpful problem not resolved , i feel hard done by , by xxxphone , specially after havin so many family members to join .i feel my problem could hav had a better out come very good customer service no tried on internet .waste of time .frustrating .good to talk to helpful person . no-just an immediate response fella was helpfull friendly and efficient xxx has gone bad i needed a password changed - reset so i can access blackberry apps - the wrong password was changed , and i am still unable to access - please call me customer service appalling .no help offered .ive been a customer with xxx for a long time but will not be renewing my contract brilliant response from russell who answered all my questions and sent an email with the information within 15 minutes .well done russell i got through quickly , all my questions were answered and i was refunded some charges on my account which was great , thanks fast , efficient answer 2 initial call .advisor was excellent in all aspects of the call . friendly , efficient , competent , warm , showed real empathy and rapport and could not do enough to help .one of the best advisors i have ever had the pleasure to deal with . she deserves more than 10 out of 10 . poor advice from adviser whom i spoke to not very helpful service is always given to a high standard . compared to help i wasnt given befor from a xxxphone worker the chap who helped this time round was second to none very helpful.goodjob i didnt have to do one of these for the clown who didnt help first time round ! whenever i call and am asked for my code on the account i am always told its wrong because people are looking at one of the different numbers on the account .it drives me up the wall , however helpful they are in the end ! ! x i.am .unhappy .with .xxx .other.companys .seem.to.give .better.deals .whith.contracts .thats .why .i.will .be .joining .one .of.them .inthe .futer my query could not be resolved and i need to call back , however i felt the call handler did all she could and was very polite . no reasons just a simply rating system you implied was necessary .personally i do n't think human beings should be put on a scale of 1-10 in any circumstance this will just lead to negativity and discrimination in the work place and in society leading to depression and instability . look into my account notes and find out . very helpful bad service simple when u have problem then the duty for the service is to be solved in simple direct not jump from dep to another the person who i spoke to was very helpful & gave me the information i needed i spent 45 mins holding to sort out the mess and lies people from xxx have told me and said to me recently my problem was deal with quickly , efficiently and in a friendly and helpful manner the gentleman was very helpful and answered all my questions promptly my phone still does not work .the reception is terrible .never has worked .nobody has helped . this was a routine question to clarify tariff reduction difference . very pleased overall with the service i received today . i called because i was unhappy with my first phone bill .i had not been told that picture messages were chargeable and i believe i was mis sold and should have been made aware of this .i am still very unhappy with my contract . excellent service and everything , it 's just the problems not resolved yet ! ! thanks overall pleased with the service . nick was extremely helpful . because the gent sorted out my problem what i wanted doing on my phone was refused to be explained and the buck was passed to nokia no support offered . very helpful advisor , knowleg good but no manager available to authorise action because the adviser was very helpful an cheery also it the quickest i have be deal with was satisfied with the outcome she was very helpful polite efficient friendly service pleased i was given extra day to pay bill i was happy with the service courteous and helpfully very good service absolutely 1st class staff throughout , despite some problems initially i found ,becky , in new business dept amazing , and she followed up a return call , exceptional !her extension is 1016837 so please say a big thank you to her ,your service is superb , christine foulkes did n't solve the problem only answered one part of my question the last lady i spoke to and a lady called amy were absolutely fantastic .i did speak to around 5 foreign people who did n't have a clue what they were doing beforehand .they could n't even understand basic english ! very friendly very helpful call helpful and satisfactory thanks i had to make a second call to get to my answers that 's why ! ! ! ! ! i asked for he content control on my phone to be lifted , he said it had be but it 's still in place . too many problems have happened with my contract .i never had to call the company on my last contract so i 'm a little annoyed that i was being charged for unknown add ons etc . all is sorted now though . transferred without passing on details so had to repeat everything again sorted the problem quickly guy who answered fone was as helpful as can b and very polite .unsure why i 'm paying for a service that does n't work properly .every call i make from within my house is dropped within minutes .it 's a **** joke .i 'm 20 feet away from one of your super dooper booster boxes and have one **** bar .really ?and i would now like to change my answer to question 2 to 0, the problem was n't fixed .suck my **** nuts xxx , u r utter dog **** . very helpfull hopefully this problem with my bill has been sorted , the lady was fantastic . very pleased with interaction with the adviser ,he gave useful advice and talked me through how to resolve my issue . excellent customer service great coverage very good company i 'd be happy to work for very friendly , polite and solved my request quickly and efficiently . fast and effective service good service overall i already have . was happy with the service and the person i spoke 2 was very helpfull mis information because u always listen ! because the service was excellent and exceeded expectations . overall i was very happy with the service ,and was helped very well lots of explanations and solutions . quality service never have i had a person be so lovely to me on the phone she was a great help issue resolved the lady i spoke to was helpful and understanding to my needs the guy was very helpful and did his best to resolve my query .i could tell he was maybe new to the job because he was quite stuttery and seemed nervous , but he was also very friendly and helpful , and did everything he could to help me out : ) good service and very helpful good service thx well probably i should amend the 1st answer to 8 , but the man i spoke to earlier could not have been more helpful , and answered all my ( many ) questions in a way that was easy to understand and nothing seemed too much trouble .he also activated my ealier in-store request for paper billing which has not happened to date and is a godsend for me . no he was polite and was able to deal with all issues , there and then ! i found the person handling my quiery responsive and very helpful thus guiery solved ! as twice cut off whilst talking to a representative and no call back so bad service because when my call ended i did n't know what was going on and the woman that i spoke to was not very helpful and clear about what i was to do next unable to resolve upgrade problem with yourselves and still dissattified the person was very nice and helpful unsatisfied with his response .once again no apology from xxx for the 10 errors that have caused me stress .just renewed two contracts with u for 2 years ! ! ! never told i would be charged for delivery the person who dealt with my call was very pleasant efficient and spoke in good plain english so that i understood everything i needed to and it was n't in techno speech or heavily accented . my problem was sorted quickly the service was very professional but both times i called up nothing i queried was resolved my questions were answered and the members of staff were able to assist me in my requests and meet my requirements . your shop was busy , was asked if i would like 2 use fone .1st rep could n't help , tv 'd me 2 another rep with no explanation of my issue .when i gave them the problem they said they could n't help and i would need 2 speak 2 shop ! ! disgraceful cust service .tried 2 speak 2 floorwalker in shop but they would n't speak 2 me without a ticket .stormed out in disgust . good service 10 bcoz the guy i rang was helpful .8 coz wen i ask v.phone 2send me 3past copies of bills , it took approx 5calls , 5 people promisin me the bills i neva eva received , chargin me> not gettin them>call>refund then all ova again 5times !also u ave my add .wrong &u told me they cant change it ! ! makes no sense your automative service .has been given me wrong dates out for a few day 's .and it also not once said if u would like to speak to an operator .so i went through the sequence 3 time 's how ever the young lad was very help full . internet problems abroad .not solved at all .being charged when another phone on my account is getting 25mb free per day .rang five times in two days and hot no where .only spoke an english person once do language problems were an issue .been without internet for over a day now .and still being charged .not happy . unresolved issue dating back to november , many phone calls later , still no results . it took 4 calls to finally get set up .on one occassion the line went down in the middle of the call but your advisor did not call me back .on the first call the lady picked up on a previous unrelated issue and resolved that but did not end up getting me up and running which was the main purpose of call .overall 5 out of 10 10 it would be alot easier to do that over the telephone as soon as someone from xxx calls me ! ! ! perfect fix .v efficiently done i am not happy that you would charge me 3.50 to pay my bill , and that i ca n't pay it in advance without my auto debit still coming out as well . service was good and enquiry was delt with ok . very efficient and pleasant to deal with . i get told different thing every time i phone .im sick of it . not sorted out this time but still happy with xxx low due to confusing contract and lack of simple information very helpful lady that i talked to i resolved problem myself in the end the advisor was very friendly and helpful explaining the reason i was having problems no because i have asked you to call me so many times now and you clearly ca n't be bothered so think i may switch back to o2 call was answered swiftly by your usual standards and dealt with clearly , competently and courteously .i gave an 8 in answer to the first question as i have been told in the past that low marks count against the person i spoke to .however i would usually give this a zero just because i would never recommend you because i have much better things to do with my time than recommend mobile phone companies ( well , that and the tax dodging thing ) the 1 was because every time i call , you tell me my account is a business account , then i get bounced from pillar to post and it takes me ages to do anything7 the other two are coz the service is ok the agent was really helpful , polite and answered my question in a reasonable time !she could have been a little more enthusiastic , but that is n't a criticism , she was very professional and welcomed my questions . if i had received a replacement phone rather than sending my phone back the scores would have been higher .i have been a loyal and good customer of xxx for years but always feel like a new customer due to the small hassles . initial customer services call to report lost phone was a bad experience .represetative did not have sufficient knowledge . very fast and efficient response the last 3people i phoned to fix problem did n't fix it .the guy i spoke to today fixed it within 5 min . the lady who i spoke to was very helpful unlike on other occassions when i have been left feeling very frustrated the person was very helpful and easy to deal with unlike your email site on the net found out everything i wanted but had to call twice as the first person hung up or lost signal or something which wasted time and annoyed me .but overall ok just upgraded account and just not happy with overall service i worked for xxx ... i know how important nps is , especially when you do a great job . first reply terrible second terrific good helpful friendly advisor , answered my question very helpful and polite and went through everything step by step my personal thought .thank you . excellent customer services team !plus you offer flexibility the lady i spoke to was very helpful no the lady i spoke to was very professional and extreamly helpful and polite xxx 's a liar .deceiving and has a very manipulative approach to fooling people into eating out their money .you 've never till this date procrssed the simplest upgrades or pricechanges without making mistakes .i 'm not having a bad day : i 've been with xxx 6 years and the past two years somethings gone terribly wrong with your service . they were very polite ,very quick , asked the proper significant questions and did what i asked .perfect thank 'you . ur website email does n't work so i had to then ring and then to be told i need to write by post - just bought an iphone 4 so disappointed u expect people to mess with envelopes n stamps - then did not complete our conversation but was cut off .very poor indeed ! the worst experience i 've ever had with a company .disgraceful . i have been very pleased with the company over all and i have never lost signal i wil come back to xxxphone in the future very helpful operative .easy to understand been messed about on numerous occasions by xxx between the website and in store lack of comms and understanding playing me off against each other .came very close to leaving however as i can freeze my account for 6 months whilst away with the military i have stayed for now had to fone 3 times . all my questions were answered with a pleasant and willing to help voice because , the adviser was very helpful & not intimidating . veryhelpfull i cannot fault anything good customer srvice its was fast efficient and i was not kept on the phone for sales pitch which was a pleasant change good quick easy service and got the info i needed just good service but check out call quality ! rep dealt with invoice query effectively & arranged efficiently new equipment order i think xxx is one of the best providers i have ever used and i regularly recommend you to others , your customer service is brilliant and the staff are always very kind and helpful :-) operator very good but a total night mare get in to an operator , u do n't have enough options for what u want , so like every one else just press any thing to speak to some one , that 's why when my contract up i'am gone . as far as customer services go all i can say is u get a different story each time u speak to then and make assurances that mean nothing ! ! ! very good service .satisfied customer . because they the lady was very very helpful i already did but sure ... useful enough , ( but understandably as it was not actually my phone and it was a hard situation to solve ) , very satisfied , transferred me straight away to appropriate department etc because i was n't helped resolve my problem with my internet an i 'm a good paying customer 10 supplied a good , polite and friendly service . the caller was very friendly and tried her best to resolve the problem but could not . the lady that dealt with my call was very helpful and polite i felt very satisfied with the outcome , her customer service skills are excellent . had nothing but problems since i got the dongle .barely can get connected 2 the internet and if i do , its slow opening web pages and loading and also just loses signal after about 5 mins , continuous .very frustrating really . i feel that xxx is expensive compared to other networks .i am still paying more than friends who have better phones on other networks , the operator was polite but offered no resolution 9 very poor customer service . cause i phoned up with a problem with my bank and direct debit they answered me straight away and the man i spoke to sorted it all out within minutes he was very friendly and polite :-) no the reason for my answers are number 1 : 5 because if i hadnt ad problems i would of gave more but i have ad lots of problems !2nd answer was 7 because i was put through to 3 different people and my 3rd answer was 8 because i believe luke to be very good at his job i would of gave a 10 but he was unable to look into my pc !but neither the less he did resolve the issues i had with the dongle , so all in all thank you very much to luke and the message to xxx because of the issues i have had with your product , this has cost me a considerable amount of money and not to mention the time this has taken ! ! sales advisor monday and tues did n't enquire about what i needed / did n't seem bothered that i am reviewing my contract and looking at other providers-no follow up email as discussed-not impressed 0 my query was resolved fast and satisfactorily . polite efficient service ! excellent efficient service with friendly advisers advisor dealt with my query effectively and efficiently i was happy with the service i am please. everything went smoothly and was very easy your customer service adviser was very polite and convinced me to stay with xxx . polite and answered what i asked no one could help me !and i want to end my contract with you !i done like the way they talk to me aswell friendly service staff are very efficient and helpful see earlier message .you in my opinion do not value your long term customers . efficient , polite , fixed the problem . always been very happy with xxx but when i switched to contract the sales advisors failed to inform me that my family and friends would n't count anymore .because of that i racked up a huge bill which i 'm struggling to pay . the .peron .sorted .it .ut .savememoney score based on your questions . the man i spoke to was very helpful !but the reason i rang has still not been resolved 5 hours later , even though i was told it would take no longer than 1 hour . marie , the advisor was polite , precise , and helpful the 7 because im unhappy with my monthly bills - for a non user , so i think xxx is the most costly provider i 've ever been with .the 10 's - because the lady was very polite . . english . . & explained my bill in full , which is great .<3( a.d.pattenden ) very satisfied with the operator who dealt with my call . very helpful customer service from the lady .my query was settled and i could understand . no, go away . answered call quickly , very helpful and answered query .outcome was as i had hoped . when i rang i wasnt asked why i wanted to cancel after all the years ive been with u was fairly satisfied with the answers i was given . the adviser today was helpful but have always received a poor service from you and was already considering leaving at the end of the contract . o in store were v helpful , phoned customer services , agent short with me then hung up on shop assistant , was appalling .spoke to another agent 2day who was v helpful but has taken 4 attempts to get simple problem resolved-not good my internet does not work and rather than sort the problem it 's pauned off onto others whilst i 'm still paying a full line rental x i am really disappointed with the recent service i have been receiving i have been requesting my bill statements that you have neglected to send me for the past three months .i am now on the verge of making a serious complaint .i am a business customer as well as my entire family being personal customers , to which i might add are also not receiving statements and we are now contemplating moving our accounts . reasons for my rating was because the matter was dealt with in a total professional way and quickly .thank you again ! the queries i had was dealt with and sorted quickly . because the service was satisfying and helpful prompt,polite answers the person - spoke to was extremely helpful , explaine whatd had happened and resolved my query quickly and effiecently i have phoned 3 times to request my december bill and was told it would be posted .i still have not received it !i cannot open attachments on my blackberry to see my bills etc . lack of communication between departments .things requested do n't get done i.e asking for a sim card to be replaced then not receiving for three weeks and when enquiring about it it had n't been sent .having to pay bills twice in a month as a request for paper billing seems to appear once every two to three months do i do n't know where i stand with my bills as i do n't have a internet connection at home .there is more but i do n't want to carry on there the main points . prompt , eficient & polite , thanks :-) advisor very helpful i was lookin 2 reduce fone bill after being made redundant xxx refused this so i will think again about renewin contract after so many years with xxx these things should b taken into account for people loosing there jobs good customer service no reason good service good communication skills , polite and clear explanation of procedures and processes .english spoken , quick process . points resolved i phoned to pay bill n automated service got the ammount wrong .would rather talk to a real person i 've been with you 're company for a long while and just as this contract happens to come close to finishing , i 'm finally allowed to access my accounts .how ever , i 've received good customer services lately , my bills have been a little more acceptable lately , for some reason i feel like my bills have crippled me , possibly due to the fact i 'm not working .any how , the services are good ! your company is **** . fair and polite service . excellent service explained easily by your technicians .very happy .thank you . the call centre advisor had a sarcastic tone , and was not at all helpful .he expected me to know the answers to my own questions .he was quite rude in fact advisor was polite ,efficient and created no barriers to achieving what i required ,also waiting time to reach an advisor was acceptable was understanding straight away , understood the situation and there was no problem in the help service professional , polite , respectful with positive solution at the end not just typical sales pitch the xxxphone store at oxford corn market street was rude , unprofessional , arrogant before ,as a loyalty customer , i felt being treated like a **** .since the new staffs replace the old one ,the store is too nicer .the guy served me whose name is kusha( not sure about the spell ) .he was extremely patient , and he gave 100 % try all his best to solve things out.i find really nice and really helpful .i would rate his service at score 15 . operator was efficient , friendly , polite and answered all questions pleasantly . worst customer service ever when my contract finishs im never going bk .to xxx and i will tell all prompt solutions to my query .quick recognition of me from my mobile number .acknowledgement of long service with you .polite and informative staff member . it was a good service , friendly adviser the staff were great but the 1st told be to remove the battery form my nokia n.8 which was bad advice .and the other sent of a long list of instructions by text which turned out to be incomplete .:( polite helpful and speedy transaction . call me and i 'll explain . the girl i spoke to was very good and helpful but was unable to help over the phone so directed me to email the website which was down when i tried to do it online .kerry was helpful though .thanks chantal 3 calls , all failed . its very long story the xxx rep was very pleasant and gave me correct info , what happened , happened .give her a x from me ! ! because the advisor informed he has power to exchange my phone then back tracked and said it was n't his decision .total waste of time adviser was helpful but looks like a phone fault and not a network fault .she provided me with alternatives to try . been overcharged on my bill for 3 months and had i not checked my bill this would have gone on indedinately have been a customer for 10 years now and do not expect this for xxx - advisor was really helpful n proactive . it is just my opinion on my perception of the conversation with your advisor who was very nice extremely slow service .faulty system and operator had a hard time obtaining answers .the line was really bad . i 'm paying 36 pounds a month i get verry bad reception always never get 3g reception i 'm very upset about it i m using iphone 4s q1.my query was delt with professionaly but every time i speak to some one and get put through to some one else i have to repeat the whole conversation .last time i had to repeat my self 6 times surly xxx staff can speak to each other it is a comunication company after all .q2.the reason that i only gave five was that the advise given was good but it did not resolve my problem .q3.over all the service that i got was good and the staff were professional apart from not being able to comunicate between each other . xxxphone charge too much took you 25 mins to answer i picked up a new contact as i got twenty precent discount .is only apply for one year i had twenty four month contact it was not apply for second year .i 'm not happy at all yes ,amy who delt with my problem was very helpful , and sorted it . your advisor was very helpful and professional matthew was very helpful and explained everything i needed to know .good job , thanks . because xxx r a rip off an they do nothink to help the person who is paying for a sevice that they r not geting i will b moveing over to 3 totally pleased with the service given to me i am a t mobile customer .i needed a contract and someone recommend xxx .i am not happy at all with this service .really terrible if i could i would cancel my xxx contract straight away .customer service is rubbish , they do n't seem like they want to help .i had a problem and it took them two dais to fix it .that 's two dais loss for me .what ,is xxx going to pay for the loss of ma business .i do n't think so .xxx signal is rubbish .i really do want to try out xxx but if it 's always going to be like this .forget it .if i called t mobile and told them my internet is really slow they would refresh ma account to try make it faster .when i called xxx for the same problem they told me they ca n't do anything and hanged up . i was satisfied . excellent customer service , very friendly and helpfull as the staff are always very helpful and polite and do there upmost to provide an excellent service my problem is stil not resolved from last time & now just been hung up on ! i had to call because your website was not working to deal with my problem all day .i spoke to a woman who.advised me that she had dealt with my issue and that the problem would be resolved within half am hour however it was not , i called again to be told that i had come through to the wrong department even though it was the same department i had spoken to previously , i was on hold for quite some time before speaking to someone who could deal with my problem who told me the problem would bow be resolved over night !the level of customer care i have had frim xxx is disgusting .i regret my choice to use xxx as my internet and mobile provider . the advisor seemed dis interested and left me thinking that i need to phone again and speak with a different operator to make sure things have been done correctly stayed with me though out the sale and told me every think asked me 3 times if i was happy with the phone said uery giv.e him a ten could not sort the problem . the operator out the phone down on me , getting bored of bad customer service . i thought u was helpful , but it 's annoying that my account has to be deleted to sort it i felt that they tried as best to help but in the end i did n't get the result i wanted which was a cheaper tariff with you . 10 its the service they provided . good service the man was very polite cut off i asked for the content restrictions to be lifted on my internet usage , i received a text stating that this had been done , however i still could not access some pages .i called again to be told that it could take 24hrs for the changes to take effect .i was also advised to clear the cache on my phone .now i cannot access any pages on the web and have had to call again only to be asked to do a hard reset on my phone .this i find quite unacceptable . coz you helped me out and was really good with the problem i had although the problem of loging on to my business account is still ongoing , my query was dealt with efficiently and in a freindly manor i asked a question and they promised to call back ..and they did n't quick accurate information request for upgrade went through quick well there helped me with my questions with no problems pretty happy with the service received .pleasant manner , competent . personable and helpful staff , but kept on hold for 20 mins between departments . very helpful young man , helped with every question i asked and was friendly and polite to go with it . i 'm very disappointed with the coverage/reception i have received since switching from o2 .just not good enough .this is my business phone and i need to contact people and be contacted .i 'm very disappointed and regret that i switched .if this continues i will return to o2 yes certainly , i was appalled 2 hear that 2 phone bills were coming out of my account still ...this should have been sorted 7 months ago and you have no record of it ...this mistake by your phone company has caused me 2 repeatedly go over my bank limits ,facing daily and monthly charges that i did n't need and should n't have had if your company had n't failed me the lady i dealt with listened , was polite and answered my questions as if what i was concerned about was also her problem .brilliant . customer service were good and quick . top service . i had to speak to 6 different people .i asked for my phone to be delivered to another address which was confirmed over the phone .i then call up to check whenthe phone is coming timewise and get told to go to the billing address .which i then do .then have to call up again as it was late only to find out that it wasnt being to be delivered till the following day to the address i had first asked it to be delivered to but door no .120 .but the number i asked for was 102 .without any of this being confirmed by myself .i had to take a day off work to recieve the phone .and didnt even recieve it . good motivated help professional but friendly right balance is not easy !precise answer to precise question .what more do you want ? question 2 my problem was not resolved and question 3 the operator started to help then left me on hold for around 10mins which made me unhappy and did not return his name was mark .... incomplete answer **** off i am not happy any more with xxx .i have been with xxx from last 6 yrs .but xxx been unable to provide better service in my bad time .i do know my account is in a outstanding balance .soon i clear all i am sorry to say i will leave you just very good service all ok good service .person i spoke to did n't have a 'hard to understand ' accent , did n't try and sell me anything and did n't sound as tho they were reading a script . the employe on the phone was very easy to understand no way to get facts i need thought the assistant very helpfull 10 not happy with xxx as a company , but gentleman i spoke to , tom , was very helpful . good operator brilliant adviser i was left on hold to long and if you owe the british tay payer 6 million in tax alone you would think you could run a better service .soyou xxx are a descrace ! because the problem i have is and has been unresolved since september very helpful info and good helpful and efficient service . girl dealt with our bill explained everything perfect best advisor have spoke to yet all my questions were answered quickly and clearly . patient friendly and helpful . i am being charged for services i am unaware of and it was not possible to find out what these services were .so i am now worried that this will continue .the service shows up as a content package on my bill . excellent customer service advisor .bright , positive , helpful . to me my phone is not compatable with xxx email service and xxx staff were not aware . the person i spoke to was very helpful , polite and efficient i 've been a xxx customer for about 10 years or so , any problems i have had xxx have sorted things out very well . .long may it continue . . pathetic record keeping of calls that have been made !if i could discontinue my contract i would do it now !all i received was an apology !not good enough !i 'm totally dissatisfied with the service .i will not recommend you to my friends or colleagues . the person i spoke to was very polite , friendly and helpful and dealt with my query .something very rare in this day and age assistant was friendly and answered my questions they could not sort out my query and redirected me to the wrong place nice people helpfull person was efficient and handled my queries with professionalism i remember u said only 3 questions so why are you asking me another question ? ? 1st the new insurance company you use is very low standard .2nd no need to explain 3rd asked adviser to speak slowly ...he did for approx 4 words ... very good service .thanks plesant and helpfull am happy with fodafone i have paid my last 2 bills and you have no trace of theses payments . i 've never found xxx helpful overall .no one wishes to take responsibility and i end up fixing the problems myself !good service=customers = money .it would be nice if a service on the end of the phone was actually given .we 've just cancelled one contract , at this rate the others will follow problem not solved by instructions given over the phone , told to take phone to store , got it sorted by 10 yr old grandson ! efficient operator . no all fixed and very happy not happy with the service from xxx in general , as i was making a complaint , i expected an apology also which i never got .other than this the advisor worked woith the info he had . 0 my call was answered very promptly and efficiently . customer service was fine .i 'm just annoyed that yet again my data connection has been cut off , following the mess of about two weeks ago . i think that xxx treat their loyal pay monthly customers like **** and and as a result would advise anyone who i know not to enter a contract with xxx i liked the first advisor , she was nice , funny and helpful .exactly what 's needed when you 're phones broken .also , the fact a new phone was being sent out was good .i would n't expect anything leass , but the ease of it all was great . all down to the operator him offered practical advice and options that would solve the problem thank you call was dealt with quickly and efficiently the lady who helped me with my query was warm friendly & very helpful & i felt very well treated & looked after : ) the primary reason is that i did say to the person that rang me that the only replacement phone i wanted was one that had the same size keyboard as the current one .he assured me that it would be so .i received a curve 9300 which is not so .the 9900 would be the correct on .my suspicion is that all he wanted to do was to sign me up on contract .again for 24 months .i have sent it back and reverted to my old contract which has not been without issues as i lost e-mail for one day and then could not make international calls .so all in all not a happy experience at all .regards steve person was very friendly and help me with everything i need to know .:-) service was ok today !find mobile phones expensive and will be canceling my contract in march after years with xxx automated services are very frustrating , but the adviser was very helpful- and also your website is very difficult to navigate , and some of the services do not work .i only phoned today after not being successful online .thanks no overall good service every time i phone or go into the shops !pleased with xxx ! instructions to turn the phone on and off did n't resolve my lack of data connection / mobile network issue .eventually the data connection seemed to come back by itself .the advisor was polite and as helpful as he could be unhelpful very happy to help , no waiting . excellent ca agent went byond her duty and helped me understand how i could cut my costs very polite helpfulunderstanding was happy with the service i received , i have to call back tomorrow because needed to wait for updates onmy phone but am over all happy with how i was assisted today ( although a dedicated number for tomorrow would be nice ! ) quick , helpfully and friendly 10 the call centre girl was polite .however my phone problem is n't fixed .it still wo n't let me retrieve my mms. operative was polite , clear and completely easy 2 understand .she took my enquiry seriously and took steps 2 clarify my query re my price plan . the customer service advisor was very helpful and looked into my query and phoned me back .the issue was resolved thanks to the advisor who also refunded me some money . good service your advisor had a very pleasant telephone manner , was helpful and understood and dealt with the matter efficiently .the matter about which i phoned has been ongoing for some weeks but today 's advisor was the first i 've spoken with in regard to the matter who gave me any confidence that my request for missing invoices would be resolved . i found out what i wanted 2 know , but i 'm not happy with xxx as my prices as gone up and my network coverage has got worst , as i have said before i am really thinking of not renewing my contacts at the end of both of them thats what i thought of the service because the help for my problem about insurance thanks i lot first in a long time contacted your support team & pleased with the way you assisted me . had a problem , it got sorted out .no problem ive had a few problems trying to purchase a 2nd line .had to got to 02 .i only have one line with u . very poor customer service !regarding phone replacement query . because i liked the service and everything it just that the system is taking long .to put what i asked for on allway look after me on all my call over the last ten years everytime i deal with someone they are rude , hang up on me and don.t care and don.t want to help .apart from today the man who helped was amazing ! hey hun im free if you are to chat had n't enough time on my part to continue with call .myfault will go into shop when i have more time . . 3 helpful and understanding because that 's the way i felt about the questions u asked .this is a silly question question though the adviser i had today was very helpful and polite ...but sometimes i have advisers who do n't listen and give me time to explain...and at times my payments get put onto the wrong account wich leaves me very unsatisfied ... problem sorted .. ! i was happy with the service !quick and easy ! the advisor today was exellent but overall im still unhappy with my handset(terrible ) and the countless amount of hours iv spent on the phone getting replacement handsets and sorting out problems with my contract .ithas caused me a lot of undue stress and made me the butt of many jokes among my friends .beforetodays advisor , ratings would have been 0,0,0 everythik was bad ! sorted out problem on my own advice not good:-( was easy 10 no answer ringing me back poor network coverage , expensive i am looking at a new contract for an i phone 4 s .i have been a customer for 2 years and the advisor was unable to even try and compete with another price plan that i have seen , despite being told that i may take out a new contract soon .however he has sent me a new sim card to try to help with issues with my current handset .it seems xxx would rather loose custom than allow advisors to make deals that other companies are able to make , a shame ! the service was good the call was answered promptly and the question answered without fuss always get good customer service from xxxphone the adviser was very helpful it is just the 2 months i have been waiting for my 64 gig iphone that has been the problem well answd questions ,wth good attitude , and uk call centre you put the the phone down without fixing the problem which i find extremely rude and disgusting after 20 mins on hold brand new phone , problems with phone dropping calls ,when advised to swap from i phone 4,16 gb to i phone 4 , 8 gb , am told same tariff , even though phone is old model with less features .also told would not be able to try phone with booster signal to see if that would solve problem , ( have asked that the exchange period be extended ) as i do n't want to be stuck with a phone that i cannot use to make calls . very friendly and helpful person .briliant customer service . good customer care .did not wait long to be answered .polite .answered what i needed to know .dealt with efficiently the guys in the newry store where very help the issues were not resolved with suresignal after waiting a long time i was told to do it myself .the billing also does not seem fair , i should be warned when it 's over and there has been no resolution to the contract that i do n't use . the first lady i spoke to was really nice .i then got put through to apple support team and the woman hung up the phone on me .and my issues are still un resolved . i am paying a considerable amount of money for a service that i , almost , do n't use .i use it with services outside of my contract ( speaking abroad ) .for the first time , i need a service that you offer and your reply is that i cannot use it ?sorry but i 'm very disappointed ... but i can only wait till the end of this contract . based on todays service it was very good , but for some strange reason the previous agent did n't do what they promised on my account .anyway its been corrected today and my bbm is back on . sorry the last was ment to be a 10 billing has been wrong every month .no one taking ownership , i 've spent hours on the phone to try and resolve , service hit and miss and wait times poor . very satisfied with xxx because ur customer support is totally inept , costing me ocer a days lost business revenue , which i now plan to claim as losses thru the courts the advisor understood the query and responded to address it taking a customer perspective rather than a xxxphone position . too many problems with xxx .all i can do is get a refurbished phone that may have the same problem .the lady was lovely but your services didnt help me . because he was able to fix my problem and also as a whole xxx customer services are better than others i haave dealt with very help full and solved my problems person was helpful , and resolved my problem the operator was polite patient and made things very clear i think luke the guy i called was on training as it took a long time for him to do a simple update .secondly , he did n't appear to know too much about what i was asking him as i ended up cutting he call short .i will have to call back and ask someone else the same questions advised my problem had been solved on 15dec but jan bill wrong too .billing dept and princes st edinburgh shop say the other need to sort problem .customer left in middle without satifaction .v dissapointing . my problem with connecting to the internet was dealt with straight away and your customer support team who helped me was very nice . promised to ring back but failed to do so .no response to complaint .i have 6 phone contracts but none of the blackberrys work properly .very fed up . not quite sure the problem will be resolved as easily as expected .have heard a lot of negative things about the handset i have from others with the same one .but the adviser i spoke with was very friendly , relaxed , polite and helpful . very helpful team member best provider by a mile always been with xxx there was n't really anything wrong , it was just that the website was n't working we 've had an ongoing problem with our contract for the last month .and your customer advisors and shop staff pass the complaint back and forth to eachother .useless ! ! relating an end of contract got put through to right person first time who went through every thing and made sure it all worked and explained it all very well guy on phone listened to everything i said then carried out my instructions ... very helpful & pleasant thankz 10 operator was efficient , knowledgable , very polite+apologised for the error explained how she would rectify the problem , which she has done very swiftly thank u customer care team went out of his way to help me ...10 out of 10 ! only that you could have offered to e.mail me the copies of my bills i needed . the advisor was very good at informing me about all my questions but unfortunatly you still have the problem that if your phone is blocked you cannot ring xxxphone 191 to pay this should be sorted as it cost myself alot of time sorting it out because i am not sorted never had any problems with xxx the person i spoke with today was professional and polite but that isnt usually the case which is why i am leaving and wo n't reccomend your company you gave me bad deals even when i asked ! custer service adviser as well as his manger whom he was out of order as he did not listen carefully to my complaint thank you a very polite , helpful , friendly man ive always been with xxx and would not choose any different company on the whole service was good , took a long time to get there though i have always had good service and if i have n't it has been addressed quickly , promptly and helpfully . friendly servicve . . acheived what i needed to i got the answer to my questions unable to contact my advisor .still unable to access e mails .very disapointing . good service great service 10 i was made to call yourselves via text stating possible disruption to do with yeah i found the guy i spoke too a little bit rude and unhelpful i rang to get the security content control removed from my internet , the advisor on the phone was lovely however she said it would take 15mins and its still not on almost 2hrs later . he was polite ,patient and very helpful a good asset to your company i was pleased with the service provided excellent service . the sales consultant was very helpful and did as much as he could to find me a good deal .the only slight negative point was that xxx could not give me an htc wildfire at a good price .like other networks are currently offering.thanks the adviser was very good because she was friendly and helpful you can call me on this number if you need reasons for ratings . i was originally told my new phone would arrive on the 14 jan and waited in all morning for it .i called when it did not turn up only to be told that it was probably out of stock .contacted today to get an estimated delivery to be told probably next week the adviser was n't knowledgeable enough to help properly , and the upgrades team do n't seem to exist anymore .as a high monthly spender i expect better . my problem is now sorted so am feeling more positive .the person who helped me was trying to be helpful but i had to wait for quite a while and i got the feeling that she was newish and did n't entirely know what she was talking about .but i am all happy now ! ! i 'm happy with the support i was given . 0.1 because we did n't get the answers we was expecting staff excellent .result not as good as i believe it could be ! i was dealt with quickly and got clear answers to my questions theast lady finally sorted the name on the account after 4 years , but u got cut off so many times , and did n't get the main reason for the call sorted due to this person i spoke to was polite and dealt with my query immediately phone me and i will tell you still waiting for a call back not these silly questions no good swift service very pleasant advisor who dealt with my query promptly and efficiantley i only recieved and set up my new android handset less than a week ago ,huge inconvenience no web access after 5days of setup .highly busy fast paced life style needin internet access on the go not internet no go or go slow..... should of gone virgin before u i ask for configuratiin mesage my phone ( nokia n8 ) and have 'nt reseived anything .... the problem that i rang up about was not solved and it seemed that the person who i spoke to didnt know what they were talking about so told me to ring back .typical xxx i feel very let down by very poor company protocol did n't deal with my query . unresolved issue - overpricing the person i spoke to was able to answer my query quickly with no delays excellent service every time good customer service just good service very helpfull and polite thanks good service very helpful i have complained repeatedly about being unhappy with the hand set and u stil have done nothing about it yes i can .i have tried to solve the same problem for more than one year and every time is a new information required . very good service helpful , polite and very efficient . i was n't advised that all my wifi settings will be lost . yes .the adviser was good in that he tried to resolve my enquiry swiftly but if had to ask someone else about data charges and gibtel now received 3 different versions of costs 4 the microsim for my ipad and i 'm not entirely sure about my contract ... i think i have a monthly contract for it .however the aha , that i spoke to yesterday was keen to help so i 've agreed to say more for the upgrade . i just hope this is okay now . he was well helpfull and did wat he could to help best service i have ever received from vp the service was thorough and more than what i asked for .much appreciated . very helpful people i spoke to . i am satisfied with the overall assistance and those are the grades that fit the advice i received . fast response , queries answered good all around customer service and understanding of a problem that is becoming frustrating . was pleased with service they were for what i thought of the rating of the service you did not do what you said you would do .again ! the lady i spoke to was very helpful and pleasant so based on that i would recommend but the problem has yet to be resolved waited two days for my sim to be activated !lost business very helpful service if the service 24hrs previous had been up to speed i would n't have had to make the second call today .you can hardly expect glowing reviews when you cause the problem in the first place fault not fixed xxx has always been very helpful with any queries and problems and the customer service today was excellent with the problem i had the lady was polite and told me what the problem was and helpfull . yes everything made simply brilliant . . love xxx cheers because it was a satisfying result overall i thought the service was good and the ratings i gave reflect this service . i didnt get the answer i needed palmed off a little and different answers from two people to same question !as a xxx customer of 22 years i hoped for better treatment . left waiting rather alot , not sure she had the correct software to solve the issue , and guessed as ti a cure .....fortunately she was right but she had little confidence with her answer great offer on the ipad 2 with current customers . hung on ages just to get told that its a problem everyones having and to keep trying . satisfied customer unhappy with xxx in general .though person i spoke to was helpful no overall very helpful lady on the end of the phone who was willing and able to help me .good service throughout the girl i spoke to pleasant & helpfull the xxx service is sharp with easy menus and then the adviser was very helpful and gave me little tips like 600 minutes accounts for 20 minutes a day ( something from her training ) and also little tips/ numbers that mean i do n't have to ring every time .also , she was polite and had a laugh and joke making the phone call an all round pleasure . ive had enough of bad reception and being unable to use the items i pay for .ive had trouble with my phone and been unable to use the internet on phone and dongle for a week .and this has been on and off for months now its becoming to regular .i have 2 phones and internet with you , and will be talkin my business elsewhere as soon as possible . spoke to three people .all amiable and eager to help .in hindsight my ratings should be higher .first girl i spoke to had a real buzz about her .very positive . my problem has n't been fixed and i feel the solution was unacceptable have n't had any problem with xxxpone the lady on the phone was very friendly and helpful 10 i have had a great service from xxx from day one .i joined xxx in the 1990 's and everyone have always been very helpful any time i need help .i am very happy with xxx .thank you . i spoke with a brilliant young man who took the time to help a 60 year old lady who knows no technology .he was first class , a rarerity these days . did n't resolve issue . i had just purchased a xxx sure signal .i was very pleased with its performance until today when it stopped working , it coincided with your website going down and my call to yor rep answered all my questions .i understand it wil take 6 hrs to reconfigure so hopefully normality will resume tomorrow the lady i spoke to was english which was nice ...if you asked me the same question for the other times i have called there would not be a higher than a 1 i phoned 3 times and there was a different answer each time . am travelling to usa ca n't get my voicemail as every time am assigned a pin number by xxxphone when i put it i get a recording saying ur number is not recognized its very frustrating being unable to access my voicemail and not getting support responsive and professional tech suppt person excellent customer service by a chap called leon , very helpful very good provider i took out a contract phone on the 14/01/2012 and since then it has not i worked , i have spent the majority of the weekend on the phone to customer service who were very unhelpful and did not deal with my query , i have also spent 3 hours in the phone shop who again spoke with customer services and again they were very unhelpful . yes good promises no delivery sorted out my demands quickly and without any hassle . the final lady i spoke with , cheryl , was great , however , the first girl i spoke with was not very helpful and passed me to the wrong department where i had to go through the full security bit again due to no information being passed on , she quickly realised the mistake an put me thru efficiently to the correct person , who dealt with my query quickly and efficiently . my call 3 days ago was satisfactory but incorrectly diagnosed .my call yesterday to sarah confirmed my findings , was quick , efficient and courteous and not a long wait for the connection which overall is all a customer can ask for . no answer overall excellent customer care and the gentleman was very patient , clear , and repeated anything i was n't clear on .very impressed i was . the call was answered fairly quickley , and dealt with satisfactory the guy i spoke to was very nice and helpful and i got done what i called for not sure yet if the problem is fully resolved got to wait 24 hours . i have not recieved the message i was supposed to have recieved so i could use the internet .which is why i was phoning . i have lost my phone in the process of doin what a member of ur company told me and now you will not help even tho i pay insurance , i will be changing networks when this contract has expired . no reason denied responsibility for fault despite xxx forums & internet being awash with the problem ! the guy i spoke to was very helpful ,but im looking to get a new contract with more text ,i dont think 250 is going to be enough since i have had unlimited .i am pleased with xxx and would like to stay if i can solve this issue because i thought the gentlman i spoke to solved my problem and was very polite and helpful i wasnt kept waiting long and the person who took my call was very friendly and sorted my query out very fast problem was resolved quickly & easily my phone had been turned off alday as d/debit wasnt collected by yourselves the man sorted problem immediately and apologised realizing i was not at fault i was ready cancel my contract .aftercustomer service ,they gave good offer .iam happy all service .thanx touch wood the reps i spoke today delivered the solutions i needed i 've always had good service with xxx although the network can occasionally be unreliable the service from the staff is exceptional your staff treatment fine .my problem is signal in my home area . q3 answer 9 very helpful , personable and explained process thoroughly , very impressed i was very impressed with the professionalism of the customer adviser and the quick resolution of the problem new what she was doing .good communication . terrible service today .replacement hand set not delivered as promised , i had to call to chase it up and the operator who dealt with the query was one of the worst i have encountered in customer service . the people who dealt with me were pleasant professional kind and courteous my contract is over 8 years old and it seems it would be better to cancel it and start again with another company . the advisor handled the call quickly and efficiently and resolved my problem . answer time knowledge and simplicity phone answered quickly - helpful staff and liked i could understand every word ! that 's how i feel the guy i spoke to was polite , helpful , reassuring and very pleasant .he left me feeling confident and happy .he took info from me and said someone will call me back to arrange things .i am hoping that call will happen soon , tonight or tomorrow morng 3 phone calls .2nd one unhelpful .office manager spending 3 hours of her time .no solution , still have same problem ?anything else you need ? that 's 4 questions not 3 ! the person i spoke to was very friendly and helpful and resolved the matter well . 10 totally happy with the service provided by xxx instead of telling me find out the problem from the other source , he should have eliminated xxx from the situation instead now i have to go to the i.t team in my company then come back to you .business customers have not the time or patients was told something completely different when i had a problem a few months back re changing a damaged phone .disappointed with xxxphone , will be lookomg to change . hidden cost the girl was helpful and knowledgeable . 10 problem not solved ! i felt that your service team was patronising .at first i was told i had two accounts with you , which i do n't , so could n't pass security , so i had to hang up and try again .i then got through to someone who could not help , and when challenged did not know the answers to my questions and tried to fob me off with no attempt to find an actual answer , overall very poor ! ! very nice helpful member of staff who sorted out my query .brilliant young man gud sertvice i 'll get back to you . i was told that number would be ported over on monday by 4 pm been on the phone allday today to try and get this sorted keep been told it will be done by 4 today still waiting and not been done was promised i would get a call back with an update as to y it has n't been done i had two tel phone interviews today on the number that was suppose to be ported over and i could have them keep getting told sorry all i want is to no y it not been done and some body to phone me back i am i customer service manager for a multi million pound company and in todays market i feel that any company big or small should at least keep there promise to the customer of they say they will look into it and call you back the call them back to tell them what 's going on not keep on fobbing them off ? ? staff were polite and friendly and helped with everything i asked and answered all my questions brilliantly . because the customer advisor was lovely , helpful and empathetic everything was fine they solved my problem really awful service ! pleasant and no problems didnt seem like i was onto a large call center in a far off country prompt action on issue . they want sort my internet out it aint working happy with service no very helpfull , patient and friendly x im not always satisfied with xxx and a few times i was going to leave with poor service very confused how i can upgrade in store but i 'm told over the phone i can get better deal but then told ca n't upgrade over phone for another 3weeks but in store said i could upgrade i 've phone now being told conflicting info and with 4 lines on this account abit of customer service for loyalty would n't go a miss .only want to upgrade and potentially take out a 5th contract ca n't see why i need to wait to do it i 've phone with sales team when i can walk in store today n do it . handled the call quickly and professionally efficient , fast and very helpful xxx are the best network customer satisfaction polite friendly efficient efficient courteous service excellent and very helpful customer service agent . think problem has finally been sorted the answer to my query was not forthcoming but the young lady was as helpful as she could be .i have resolved the problem . the advisor was helpful and provided me with the information requested i think your service is very good and reliable . was very helpful in wot i needed i ordered an ipad2 on saturday with delivery 4 today .no delivery phoned 2 find out why to be told none in stock .took a day off work 2 be wasted sat at home as was told on ordering that i had 2 be in 2 sign 4 it .no phone call or text or email 2 apologise and notify me it would not be delivered .very poor service and complete lack of communication .not a service i would recommend and still waiting for a manager to return my call . quick service , no waiting time , very nice custom service , they helped with everything i wanted to speak to somebody regarding payments i have been misinformed 3 times , someone was lookin into it for me and left voicemessage so i called back and asked to be put through then got cut off and second time was told you are experiencing tech difficulties there txts r getting annoying i always receive good deals and customer service hence being a loyal customer for 9 years now . the man i spoke 2 was polite and friendly , helpful and down to earth , he had a personality and a sense of humour he is a credit to any team and a credit to your company , thank u . the customer service representative was very helpful and polite , and answered all my questions quickly . she finaly sorted a problem , that previos other did not , i found her very efficient , pleasant and helpfull man was extremely pleasant and well spoken and dealt with my handset settings remotely and efficiently .10/10 . i could n't get what i wanted and could n't understand why ! it took a long time to sort out my requests and was finally done only after i made a complaint and said i would be leaving the network .it should n't be so complicated , one person should have the authority to deal with me , i had to speak to about 7 different people . service was good and helpful . very helpful and professional - thank u x xxxphone have good coverage but at times the customer service has been dredful .you are the biggest provider which i think you see as reason to give less very help full and friendly good service .did what i asked . very helpfull because the chap i dealt with was very polite courteous and knowledgeful .he was very helpful and supplied me with various solutions to my problem .i would defintely stay with xxxphone and have no problem recommending them to anyone .i have also found the staff in the glenrothes shop very helpful and friendly the lady i had helping me was very polite & was intelligent using a number of methods 2 rectify my phone 's faults . cos for once a simple thing was done with no hassel . very helpful and explained everything to me . i always recommend xxx to friends and family , advisers are always very helpful and polite my usb dongle is broken and i was told it was out of stock-what poor service and planning ! because u did n't fix my problem and i had to call u lots of times appalling customer service . i was very satisfied with the help i got so could n't mark lower i have been on the phone for over an hour today to try and resolve my issue with my damaged phone and did not receive a huge amount of help .i am unhappy with the service .i currently have 2 contracts with you and may look into other phone companies the information given was no use . put through to wrong departments .call answer could not understand me .simple things ie my phone number was a problem to understand . no i called n they did n't read notes .they put me through to wrong department after waiting 20mins on hold .they asked me stuff which i 've already told if they read notes they would see . it took a long time for the phone to be answered .however once it was , the first lady that i spoke to in customer relations was lovely and friendly .i was very impressed .the second lady was n't quite as friendly but efficient .not sure what she meant by i would find out what would happen to my claim within the next 1-5 days .is that because my claim might fail or just needs some final admin bits to be done ?i would definitely recommend xxx , though . staff are generally very helpful and understand that sometimes things are annoying and do their best to help . the adviser was extremely helpfull and went above and beyond to deal with my problem listening to my sugestions and resolving the problem . unable to resolve the issue at time of call .overall very expensive contract for little service . because i was satisfied with the service - is n't that what you were asking ha ha good service , rarely any problems , staff friendly , helpful and efficient . very polite , very helpful , solved my challenge quickly and efficiently , great service , thank you staff very helpful and polite very understanding ,good comunicationdelt with my problem very well the reasons 4 my ratings r because my phone has not been switched bk on yet , but the member of staff was helpful because i 've got a problem on my phone its been nearly one months and still i 've got a problem .i will never ever get xxx contract again ! . service was done well easy to follow advise which worked ! took 5mins no long phone calls many thanks i am very happy with xxx . very precise detailed information and very helpfull very good girl i spoke 2 was very polite and helpful good prompt friendly service . very polite , efficient person who resolved my problem . because im sick and tierd of ringing 191 to ask for a paper bill i have yet to recieve decembers bill and ur txting me about januarys and as i dont do internet i will no pay my bill until i get a paper copy it was good but they did n't have what i was looking for difficulty with accents your **** one hour on phone being disconnected moved from pillar to post phone put down on me asked same questions six times i always get these annoying texts cuz reem was fantastic so was the manger in kingsheath branch very helpful and got it sorted straight away because the call was quick easy and satifactory the lady on the phone was lovely dealt with my call . . extremely polite on the phone . . sold me another contract. . :d happy with ratings but not happy on pricing he was very helpful the person i talked to was extremely helpful and very friendly dave answered my questions to my satisfaction and offered additional advice as well chris could not fix our problem so we are trying to solve it online i had several issues with xxx services , however most have been resolved satisfactorily . q1 .i already have 2 other numbers on my contract with recommending family and friends , q2 .i helped me with my bills , and the service given was excellent with the advisor that took the call , q3 delighted that i had an advisor that could help me with my problem quickness pleasant n very polite over the past 2 weeks i 've experienced poor customer service , i have had to chase and phone to obtain information , then when the info has been given it has been totally wrong on more than one occasion .it made me , a xxx customer of 10 plus years want to look elsewhere for my next subscription .very disappointed . 7 the person was great , xxx ar n't they have no idea about customer satisfaction or long term relationships so customers want to stay .all they care about is money ! fantastic advisor , very patient as i am foreign : ) .very pleased with her .thank you . i dont think that xxxphone look after there long term custmers . i am happy with xxxphone unfortunatly i 've spoken to 4 people today to resolve my problem / query .not sorted yet as i need to ring back tom ...if advisor would of told me this the 1st person i spoke to i would n't of wasted my time .i understand why .but i 'm not happy or unhappy , it 's a system that did n't work for me this time . no. i like numerical ratings .i use it in my own business as it is easy and gets good response rate .when you start expecting people to get analytical or start writing essays the ease of use disappears and the response rate plummets . i received a good service had 2 wait a very long time 4 the call 2 be answered . you .asked .mecould .i.tell .youthe.reasons .formy .ratings ?i.would .be .lost with .out ?xxx .good ?night .now last chap was v good very good service all round more than happy with the service this tome very good at finding out the problem and he was polite on the phone but couldnt give an answer to how long it was going to take . very quickly delt with i think my marks say enough q1 - based on this experience and quite a few others that happened to me with xxx - i would n't get a contract there is so many errors with money involved that i would loose a lot if i would n't double check my accounts .advisor today was kind , helpful and professional .wish to deal only with people like him when it comes to problems . and if you really have to ask that , it shows just how far xxx as come , think i preferred it 15 years ago i have a three week old faulty blackberry phone and have done nothing but heard excuses as to why i ca n't quickly get it replaced .i am a businessman that relies on it .i spend over 2000 a month with you and yet i get rubbish service .i 'll be looking to churn when contracts permit now . passed from dept dept dept dept dept 0 john was very helpful and polite .he clearly did n't mind taking pride in his job and chatting to me like a normal person but it was only an upgrade enquiry . i have been told several times that a manager would call me back yet no body ever does !that was my complaint yesterday & i was promised a call back and again did n't get one . very frustrated with level of service from utility got a phone that does not work rude sales advisor no help in finding solution been with xxxphone over ten years and spent alot of money with u as a long term customer expected better service and still no call from a manager very poor way to keep customers will be leaving xxxphone 1000000 xxx keep messing me around x bloke was useless ! 4 staff member was very helpful and promptly answered or got the answers to my questions .also that xxx have provided me with a good service through the years . happy with your services no advisor was fantastic , just still unable to access picture messages . excellent service the person who i spoke to had a look into the problem could not find any thing previous on my record and then sorted out for me i was passed around whilst trying to add 2 new contracts to my account .the whole process took over 70mins i gave high scores for questions 1 and 3 because i have tried other networks in the past and always found xxx to be the most helpful , the gentleman that i spoke to was very political , patient and tried his best to help , i gave a 1 for question 2 as at the end of the call my problem had not been solved and i am still without internet use , and the operator could not find the reason for this despite spending 25 minutes trying and trying lots of different options . excellent customer adviser but i gave a 7 for recommending xxx because the renewal tariffs were terrible and did not reflect our long customer commitment they sorted my query asap . yes my mum is poorly i phone her twice a day since phone been playing up i keep getting cut off half way through making sure she ok & send fed up with my txt not going through have keep retry retry :-/ the person was very helpful the customer service woman did n't speak very good english and made it difficult and frustrating ! ! ! ! ! ! ! ! ! ! ! ! ! because why i have asked for has not been fixed the customer service levels are good , each individual is polite and helpful however information does n't seem to be logged efficiently and i tend to repeat myself .also xxx have continually let me down in regards to bill payments and requests i have made .i have unfortunately lost faith in xxx lately bt i willday it 's not personal as at the time operatives seem polite and helpful x on the service side your colleges were well confident and polite but the phone i have is not verry good ca n't wait for my upgrade ca n't stand this phone any longer have requested for pack code they dont want to give to me 9 my call was dealt with efficiently & cleanly , , and above all courteously . xxxphone in store is terrible but customer services is excellent ! jasmine in accounts did not understand what i was trying to explain to her & became set on her idea of what had happened .her manager would not speak to me & i was told all i do was wait 48 hours for a call back .if you want more details please phone me . xxxphone does not have the coverage or customer service of o2 you do not provide itemised bills older than 6 months because my internet keeps going down , the call centre staff are very helpful but without the correct network facilities there is nothing they can do .more masts would help good customer service and dealt with query very well because ive contacted u on various ocassions as i want to change my tariff amd no one deals wiv it excellent service , very friendly , like talking to a friend and someone who really wants to help a customer they were concise and served to me to my satisfaction and very useful . because the first agent i spoke to on friday told me incorrect details . ! and as helpful as the agent was this evening . . i 'd opted out of the call survey service and instead i get added to some text service .i 'd much prefer to not be harassed , if i wanted to comment on services i 'd call and speak to an agent at my own convenience advisor was brilliant but sky billing format is confusing and sky product generally too expensive .would recommend sky solely based on customer service but certainly not as a company . i am content with the way the customer services agent answered my questions .to be frank , i 've always been impressed with xxx customer services , because of the professionalism and politeness in dealing with problems - i would give 15 marks out of 10 if ratings like that ever existed ! reasonably quick to get through to speak to someone , but was cut off before problem was resolved due to lack of network signal . friendly and helpful . your network is **** and i regret signing a contract with u . already given in previous messages very helpfully cant ohone or text properly for .sevendays she was clear and a pleasure to talk to she delt with me in a profesional manner very friendly and informative responce from paul answered my original question and added extra information to assist me .thank you wish they were all as good . because you were very helpful on the phone and was nice however the bbm is still noyt working and i would like that to work very soon since its not been working for 6 days ,so if that is possible that would be a massive help ,thankyou all my questions answered very politely and efficiently efficiency was marginally above adequate . originally i was dissatisfied but having called a second time the lady wax really helpful :-) i was very pleased with everything well the help from the staff was great and he was friendly . i thought your first question said `based on experience ` not `based on this experience ` .lady i spoke to today was great .as a company you are not . reception on xxxphone realy bad and price is very high could n't actually help me in the end but was pleasant just always a good and helpful service with pleasant customer service team as i felt problem still not resolved it was a very simple query i had so diffucult to give any indepth feedback really with regards to customer service . operator bit vague asked if she could help with anything else and when i asked a question regarding if she could unblock a phone so that my son could use she said that the system was slow so ring back another time tomorrow , i said ok perhaps better if i went to a xxx shop she agreed so i thanked her 7 i have had nothing but problems from the very start with xxx .your salesman did not do his job correctly and i am going to be contacting offcom to see what my options are . very good service the advisor was really helpful and explained everything to me and was he was very easy to talk to . it was easy and quick . the lady who helped me was so helpful and sorted my needs straightway was happy with the speed of the service because everything was good professional kind could not fault the service and the call handler was happy and helpful to get a replacement phone for my faulty phone is almost impossible .you make it very difficult and are very unhelpful .it is not the customer service operators fault but the company as a whole unfortunately .i left orange to join xxx for network coverage reasons but their customer service puts xxxs to shame .they are years ahead unfortunately quick and efficient service .helpful and polite staff member no help had problems with my handset and was sorted out quickly no excellent advice and very helpful .new sim card being supplied .this may or may not fix the problem .there may be an issue with the handset if this does not work .i have given rating of 5 for 2nd question as i am still not sure if this will resolve the issue . good service as always long gaps in conversation and little initiative in suggesting how we can find the imei number from a phone that wo n't turn on .very pleasant and polite but i needed more guidance . could of told me what i needed before we started so we didnt waste any time but it probably wasnt his fault just following a check list probably every thing i asked was answered and explained so i could fully understand .thanks again . very helpful lady that i spoke to .could not have been nicer .great to talk to uk call centre too i think xxx phones customer service is excellent , second to none no reasoning just gut feeling the lady i spoke to was very helpful i believe this rating belongs to a query that has n't been resolved i asked how to sync my contacts and was given a webpage but was n't told how to do it after announcing my phone the person i spoke to was very helpful and pleasant in his manner and he sorted my problem out for me problem not resolved very polite & clear information problem not yet resolved . excellent service and professionalism . 8 i already given him 10 i needed to know the exact functionality i would get when moving to bis ( from my company bes ) and how , as an individual with a personal email address book and calendar i could get a bes level of functionality .i got different answers from everyone at xxx . the girl i spoke to was great , very friendly amd hrlpful , but taking my uk business xxx to the usa for an extended period of time is insanely expensive , especially for data .i was prepared to pay a premium but not 100s of pounds , not acceptable to a small startup company , as a result my xxx will be switched off for the 12 month duration , replaced by a low cost us sim , more complicated for my uk customers as i now have to setup voip and forward this to the states .i cant believe you dont have deals for long term business travellers , i will be looking at alternatives as i will be providing employees in future mobiles , but since we all work in the states ill need to look into other options for this also . i had what i thought was a complicated query .the assistant was able to work out what i was trying to ask and then answer me !xxx is not the cheapest provider but recently i have found everyone very helpful . my call and question were answered accurately and to my satisfaction . incorrect information given after previous complaints , terrible customer service and customer satisfaction despite being a loyal and high paying customer for many years . i was trying to upgrade 2 of the 4 lines i have with xxx and hit the computer says no wall .obviously my business is of no consequence to xxx . 10 i was on the phone for half an hour my request was not or could not be dealt with .i spoke to 4 people the last lady tried to be helpful as did the first but the two others did not give the impression of really trying my question was answered on the first call but it took a while to answer the phone and the lady took a while to find the answer out i rang about a problem with a handset on our contract i was on hold for about half n hour then when somebody ansad she told me she could not speak to me because my name was not on the account which i no it is why else would i stay on hold that long the adviser was very rude and i am thinking about talking to my business partner and leaving xxx because of the apalling service we are recieving lately was i unable to get voice mail on me iphone 4 working it took two phone calls to you to sort so that why the seven but the staff were polite and helpful at all times it is sorted now so many thanks : ) your asking for too much now lol fast and polite i thought your colleague was quick to resolve the problem i was having which in my book is very good service .thank you the service was fine but the problem was not resolved and there was no indication as to when it was likely to be resolved xxx are a rip off and unhelpful . good customer service ! the adviser was extremely helpful & looked into my enquiry fully the first agent i spoke to was very helpful however she had to transfer the call to complete my query and that person was unhelpful and could not answer my query then after waiting on hold the call was disconnected this was very disappointing xxx have pushed me to the very limit .you 're happy to take my money each month on time ( i have never let you down ) yet when i have had there problems you have supplied a useless and frustrating service that has left me furious and at my wit 's end .i wish i did not have to wait another year and a half to complete this contract because xxx , you are dead to me .i have never experienced such appalling and careless service and will be telling everybody i know not to use xxx because you are heartless and irritating .thanks for nothing , even this survey is another annoying and pointless exercise created to make me hate you even more . not entirely convinced the information i got was what i signed up to or was told in a xxx retail store recently i was very happy with the way she spoke with me and all that i wanted sorted out . poor signal the call was to resolve an issue that i thought it had been resolved previously .although the person answering was helpful , the actual problem had n't been resolved when first asked .thanks the operator was quite rude and very unhelpfull . i was on the phone to someone earlier and there customer service was absolutely rubbish but then i spoke to another and he was very plesant 8 advisor friendly-easy to explain situation to .efficient but not at all abrupt .polite .did his best to deal with my query .gave clear advice .unfortunately my letter had not been received so couldnt deal fully with the issue . i had inconvenience of best part of 2 days of no netwk coverage at my house & had 2 walk 2 the road 2 make my calls/receive them in freezing cold !no proper explanation & no offer of compensation . everything was quick and simple and the adviser was friendly actually , i find these surveys serve little purpose and are arbitary at best cos u sorted the problem for my friend who used my phone to cantact u about his phone . because i will have to wait 10days to find out if my bill will be corrected as my account is pending . . hope it goes according to what the adviser promised . helpful .answered my questions . great service operate was unhelpful and problem unresolved polite and friendly lady on the phone who was happy to help ! the person i spoke 2 was very helpfull and very polite 10 to be spoke to in the right way very happy my question was answered , the man was friendly .xxx 's measly 500mb `unlimited ` internet package is unsatisfactory in today 's mobile climate where smart phones consume much more data than that without users even being aware of it , let alone what they consciously use .give us a more reasonable limit , no one talks in megabytes any more !get with the times ! given different info by people and still not resolved have to phone samsung q1 8 because xxxphone are good but expensiveq2 5 because she seemed quite lax about the fact there could 've been a security issueq3 8 because she was polite and friendly lady pleasant friendly helpful you have let me down which has cost me money pleasant n helpful manner from the person i spoke to because the guy i spoke 2 was very helpful an xxx is a good network service was speedy , thorough and efficient as usual , and this time you could hear the smile .thank you xxx i managed to get thru to an advisor str8 away .unfortunately she wasnt able to give me info about whether the phone i want fo upgrade to will be available on xxx , but thats not her fault . i was told the personal hotspot on my iphone 4 would be working in a few minutes and 12 hours later it is still not working service poor excellent service very happy how it was dealt only a quick question , got the answer i wanted and very helpful i felt matt went beond his job when other oparaters would of took the easy route and said ` sorry sir but my computer is down can you phone back later . really helpful lady sorted out all our questions i have always been provided with an excellent helpful service . 10 re the advisor .polite , efficient and nothing a problem . more than once there has been a `fault ` and i have missed very important calls , like today .my 11yr son missed school bus , left in the cold and dark and not able 2 get me as i was out with dog , close 2 tears , a teacher brought him home .last time was last year when my mother needed me as my father was rushed into hospital , she could n't get hold of me as net work was down , did n't get 2 c him before he died .why would i b impressed with u lot ? ! now `only some ` of xxx is down and still is with a lame reason , v poor the reason for my rating is i did have contract with you 3 years and now i would like to apply for another contract and u cancel my application because i missed my payment just 3 days then it was n't a problem but suddenly is now good service as stated by my answers your adviser answered every question i asked swiftly and clearly and was very freindly and easy to talk to..thankyou i was following up a previous offer from xxx from a week ago .the answers were inconsistent with my previous written quotation the operator was extremely helpful , , sympathised with my complaint , , dealt with it & apologised ... very cheerful too it was all down to the specific adviser who dealt with me .with respect , professionalism , and common courtesy , unlike most of the other advisers i have spoken to who do n't know what customer service is .her name was hazel and she just did her job which was all i had been asking some one to do .she also went above and beyond , i 'm told that she is just a customer service adviser , but she should be a manager .i have been with your company for 9 years nearly my work phone was not working and itz due to ur network and im loseing out on money ! i have never had any real problems with your company until today 's problem .i would hope it could be resolved .with such large company 's the customer usually comes last and the profits first ... very good service thank you he was very helpful and i could understand what he said very clearly yeah my online account shows i have used my interenet when i receive a txt it also says , 1 advisor put the phn down and the other says i have not used hardly ne internet ! because i said so the executive understood ..my requirements and solved my problem . it was easy and quick bad customer service for me as i have been with you for over 15 years and you do not look after your existing customers ! ! !i will never ever recommend you in the future ! ! because i am far from satisfied with solution to my problem and i do n't appreciate paying for a service i am not receiving . my new phone has been lost so i am very unhappy i pay a lot for service and expect help with good attitude and 0 was a fair mark this time also 4 times today i was cut off ...shocking way to operate . . regards m helpful , friendly , ` smiley ` voice . you are charging me 35p for every call i make regardless of my free minutes so i want to cancel my contract and go to a less greedy network .rep was very helpful though no the adviser dealt with my query quicky and clearly and was extremely helpful cos i was impressed with service and the speed tonight no each time i contact customer service my call is promptly answered by courteous and friendly staff .very good , professional service .excellent choice of phones excellent service the chap sorted the problem because we were told one thing and xxxphone did not deliver advisor was really helpful but problems with network and have 3 phones not working i am happy with the service i get from xxx . i upgraded my phone friday , was told my new phone would be delivered monday .i then got a text to say it was delayed .i got another text saying it would be delivered today- i waited in all day and it did n't arrive !i phoned xxxphone this evening to see what happened , apparently my phone will be here tommorow but it is 8.20pm and i still have no confirmation of this ! ! ! when paid registered customers are treated as criminals .it would be my top priority to change my network and advise all those known to me . very helpful and understanding staff i feel there the ratings xxx deserve every time i have to phone up i lose some access .this time internet very friendly and helpfull great customer service advisor my tariff for overseas use of my existing allowance had been withdrawn without my knowledge leading to additional cost only a few pounds but will leave xxxphone at end of contract you have a small term gain for long term loss thankfully i do not run my business like that , your unhappy customer the system was down for pay as you go and the assosiate was very helpfull fantastic customer service !overdue account issue handled in a polite and professional manner (keep in mind an action plan for repayment was established ) !a very satisfied xxx customer . me and my family have been with xxx a long time and we 've never had any problems we 've always been happy with xxx today was a bit disapointing as we had a problem but its not xxx 's fault as we need a new sim card but the person we spoke to was very helpful and we plan to be xxx customers for a long time in the future i received a high level of service no one can speak english will think about changing provider . yes it was a complacted situation & i was very happy how it got sorted & felt the lady had a lot of patience with me thank you i an satisfied with the outcome : ) today xxx have gone past the call of duty to help me and i am one very satisfied customer all because of wayne campbell , he should have a raise . i feel my bills are too expensive and other service providers offer cheaper deals . first call cut off , rang again and on phone for 1 hour , of which i spent 40 mins on hold and the operator would not listen to what i had to say , did n't understand my query , nothing resolved at end of call and told i need to wait up to 48 hours to speak to someone again which is unacceptable .i have asked to log a complaint and i am told i can only do this when you ring me back ! 10 same as before .quality service . i was asked to rate the service i received from 0 to 10 .if 10 was best - i must have been quite pleased . very happy many thanks advisor was really helpful and xxx always have a good service good service , very friendly operator , but not fully resolved as yet , hence my scores . your team member , andy , was very polite and patient .he fixed my problem very efficiently and was fully satisfied with xxx 's service .thank you . the call was handled very quickly and service was very satisfying totally impersonal , total disregard for long standing custom , obviously i am of no value to u , so shall take my custom elsewhere , no offer of any help what so ever .worthless , i certainly feel robbed and used all u want is me to sign a form , take my money , forget customer service from xxxphone !ahhhhhhh forget it !never again . yeh , never give full marks to anyone ! ! query was handled efficiently .extra help was given without the need to ask . phone me an find out personable guy who thought through his response , dealt with my query professionally and took a common sense decision to make a long serving customer happy .well done ! very good and helpful service he was so helpful the customer service is terrible everytime i phone about the problem i get the same excuse time and time again and the problem never seems to be solved all my queries were answered ive been a loyal customer for nearly 10 years & my bills are stupid prices & you have 'nt got the best reception around ! ! excellent service 9 very helpful , pleasant customer service staff and activated new sim immediately . 10 : ) because i had excellent service by a very helpful and polite man problem deal with very quickly without any fuss the customer service advisor was very helpful and not only explained my query that i had with my bill in detail , they also helped me out with the options i have for my upgrade .very friendly and my queries were resolved ! the operator was great but previous ones where a bit none understanding just totally inconsistent first call i spoke to service team for second call was n't even passed to support team , phone not operative no one bothered . the problem was n't solved she came across lovely but my query was n't resolved and the call dropped inability to fix problem good & prompt service kept getting disconected , long waiting times coverage courtesy and handset happy with the service it was about getting my sure signal working and it 's fantastic !thanks because you asked for them . very professional and efficient service . just overall helpful and i wasnt waiting for ages the problem was resolved the advisor was clear friendly patient and helpful .the initial automated phone intro is 2 long and takes one thru irrelevant info .the advisor was a credit 2 the company efficient and far more helpful more of the personal help sooner plse happy with service given and the out come all issues sorted out very well although polite did n't fix my querie the advisor was really friendly and could relate and spoke english .i also got an answer to my question and the help i needed .i got through to someone in a reasonable time and swift process very helpful helpful and i hope the problem is fixed . xxx seemed unable to deal with phishing via cold calls from company implying it was xxx .would have been more impressed if i had been transferred to someone in your security dept . read my account notes . because my singal is no goog when i 'm home useless , and the network is terrible never again will i go with xxx or recommend you again because u helped by offering an alternative good bloke , very competent , but nothing he could do to fix the problem from warrington . quick service and immediate resolution .... because it didnt solve my issue . it took a bit of convincing but service on phone was excellent i like to speak to humans who have knowledge and answers very satisfied with the out come of my problem . im a xxx customer .i only want the best . my new phone was supposed to be delivered today .i received a text a day or two back confirming this .the handset has n't arrived and i have n't received any update from xxx or your courier which is pretty frustrating .the lady who handled my call was very polite and helpful , but i 'm annoyed at having had to chase the delivery of the handset and that i still do n't know when i 'm going to receive it .my iphone 3g is n't working properly and i have now upgraded my contract etc but have yet to receive the handset . the lad told us it was a fault your end so hopefully bac on soon because u askt ! not a good network nor good customer service ! 10 , could n't have been more willing or helpful , no ones perfect because the restriction on the internet is still on i couldnt speak because i was n't the account holder your systems are useless , your website does n't work and you pretty much **** everything up ! friendly and efficient service .always wish my bills were cheaper as i have been a customer for a very long time and i spend a lot of money with xxx .thanks happy with service provided . he was very good , right attitude and empowered to sort out problems like mine , but the bits of the system he ca n't control are still very poor . have been told wrong information and mislead excellent service keep up the good work guys very helpful , and i was pleased with the outcome of my call . all help given with patience , understanding , and obvious knowledge of the problem , and how to solve it .courteous and friendly without being patronising . very good service as always from all of the xxx staff the call was handled very professionally , thank you . i would have given a higher rating if i did not have to repeat my identification data to each customer service rep the info should be transferred with the call . i am waiting for a call from a manager , but i have had 2 faulty phones from xxx and no sign that the problem is being properly addressed . 10 i 've had a run of complaints so i am unhappy however the person i spoke to this evening was outstanding the customer service staff member i spoke to is probably the most sensible person who works at xxx .did what was required , no messing about ........ all good but can get cheaper elsewhere the query was dealt with quickly and efficiently ! because you sent me this txt .... ` dear customer , we 'd like to ask you 3 questions about your most recent call with our customer care team .all messages are free . ` the best customer service received from xxx in a long time - polite , friendly a genuine rapport builder who actually wants to help people aswell as loving success and customer advocacy - after raising problems previously with both customer services , your 'web' relations team ( who remove comments they feel portray the company poorly ) and twitter and with little to no help from your 3 main channels i called again and actually spoke to someone who took the time to listen , reviewed evidence appropriately and found a resolution - as a result i will tell my friends and family about the great service the young lady provided ....it does however leave questions as to why previous people did n't stop to help or even consider what was being said - i suppose that 's because they have to achieve talk time targets which drive repeat calls , call avoidance and poor customer perception .... i 'd like the advisor i spoke with this evening to be recognized and rewarded she deserves it , well done! ! ! ! good service , although it would be better to go straight through to a operative rather than waiting through all the options for 5-6 mins being passed from pillar to post and hardly being able to understand one of the operators your technician did his best to resolve my second problem over a period of some 40 mins but was unable to get my account working .i believe he did his best and kept me informed throught the proceess before reporting it to someone else . the lady i spoke to was polite , and apologetic that she could n't help or give me any further info .i have been hounding xxx with my upgrade issue and poor service for over 2 months .a week and a half ago i spoke to robert martin who was the first person to help me and the only person who seems competent in your organisation .although he has failed call me back as promised .if there is anyway i can get my money back , opt out of my upgrade and switch providers , please let me know .worst company ever , worse than lloyds , and london underground , and that 's pretty bad .many thanks 1 . pleased with service2 .not sure yet whether it is resolved2 .he was polite and helpful , seemed to know what he was doing . good 5star service been with you for 27years:-d she was very helpfull and told me wot i needed to know and fast the advisor was very helpfull a very polite young man on the other end of the phone phone me the mister on the phone was very helpful , nothing was to much trouble x it 's too long to go into on a text good customer service unlike sky who i am have terrible problems with . i would n't always recommend xxx cos my reception can be poor but the lady who dealt with my query was excellent . i have a ipad 2 from you had it approx 4 mnths the home button had stopped working xxxphone have said to ring apple to find out whats wrong then ring xxxphone back and tell them what apple said , so not helpful i would have expected more help or told to take to xxxphone store for them to sort out . just all round service unable to resolve simple problem , told i need to return to store tomorrow which means three hours loss of work and financial loss , xxxs error not mine ! the woman was really helpful and reassuring about my query problem with suresignal not resolved after numerous attempts ...considering leaving xxx could n't pay because of a technical issue , automated attendant system is hopeless but the csr was excellent ! they were very understanding and was very helpful xxx treat me as a valued customer and that 's what you want from a company that provides a service - especially a mobile phone provider . very happy with the service i received what i called for. . very polite and efficient going to bed cause the xxx service is good an the people are polite an helpful the person i spoke to was friendly and efficient .my enquiry was handled professionally and with great profficiency . because the girl kept repeating the same sentence as a parrot and had no empathy whatsever with my predictment .there are many ways of saying no and she was not interested i am satisfied with service i am getting !and been with xxx for 10 years now which mean service is satisfying my problem was solved the man wad nice and friendly new phone no signal , replacement didnt arrive , told it was on the van !ks once i was able to speak to a person things were fine ,however your automated customer service failed dismally .it took me 30 min 's to get nowhere + less than 3 min 's to actually talking to a person ... very helpful and polite issues still not resolved yet x x 1st no idea considering it was a network problem would have thought some idea .2nd could not tell me what was being done 24hr outage not good am in bed now tired info seemed ok , but the assistant took a long time to get it .she was not as familiar with your products as i would have expected her to be . was not confident my query about unlocking my phone was answered although the advisor was very nice i rated the person i spoke to highly cos he solved the problem i called for .i did n't score 10 's cos xxx is n't as good as it used to be and i 'm not particualy happy about how i was talked into taking on another phone on my account . extremely poor experience with xxx 's service i have been with you for yrs understand problems call handler listened honestly to my concerns & solved an issue that goes back to last year over which i was intending to switch networks .this was beyond the scope of original phone call but he has sorted it all out except my tariff which is really my fault as i forgot to go back to that point .very helpful and patient man , he deserves all credit for keeping the customer and saving me from having to write a letter of complaint and moving network . well , the reason i called was im having trouble paying my bill on time ( again) the guy i spoke to was friendly , quick dealing with my problem and efficient .as usual im happy with xxx and how good they deliver customer service .unlike other mobile companys ...keep up the good work !:-) the first man i spoke to was as helpful as he could be but the second man i could n't understand and he cancelled my call when the problem had not been resolved .he was n't very helpful at all .and i still have the problem i could resolve the problem i had and i will have to go to xxx shop which is very inconvenient for me as i am working when i ca n't pay ontime , xxx patient with me , and i can pay , whenever i can : ) cannot be bothered .sorry . advisor was extremely pleasant and went out of her way to help at every opportunity of our conversation .this is not something i experienced when i was a customer with o2 . the advisor was very helpful and the outcome of my call was very satisfactory . i was satisfied with the service i received just because phone call was ok . no x they will not listen always helpful , but after at least 5 phone calls my pic messaging still does not work .really fed up now . my requests were not actioned . because she was useful and made me feel comfortable to talk to advisor knew what he was doing , no faults with him , although could have been more attentive to the issue via building rapport .was very to the point .advisor obviously knows his job , just felt very 'next customer '.still rated 8 as he seemed a nice chap . customer service i have recieved in the past 2weeks has been awful very pleased with her service friendly and helpful x sent to different departments without being told , no confirmation of cancellation of contract , on hold over and over .poor customer service in xxx shop . the advisor took forever in the systems ( which is not really his fault ) , to answer my questions about my plan and update my new address .but what really annoyed me was that he gave me wrong information to dial 44555 to check my data usage , whereas this service does not provide data usage info .additionally he could not tell me my approx data usage this month ( this may be the systems fault , not his , on this one ) . yes i was pleased with the help i got and the young man helped to sort out two phones for me today and gave good advice about another thankyou you were able to explain the problem but not able to give me an immediate fix .i have to wait until the network is repaired .therefore , for a while i had a service that i could not use . i called twice and got two different offers .so i do not trust that i got best deals always .waiting time long .so rated good only because the person i talked to was kind the lady i spoke to was really helpfull .she made sure she gave me the right product .very friendly and polite .thank you . the advisor i spoke to was extremelly helpful and helped me very quickly ! ! super happy as i always am with xxx customer service the time it took to answer call ,the manner in which first operator dealt with query , and lastly the resolution to my problem ,sending a new sim because people having difficulty contacting me excellent knowledge and friendly attitude of the staff !although the automated service is a bind to get through good services i like xxxfon my experience with xxx overall has been good after a 15 minute call , speaking to 2 people , to fix a wi-fi connection i have n't had since november following receipt of a new toggle , i was disconnected !which is exactly what happened last time i tried to sort my problem out 2 months ago .so i still have n't had my problem resolved .check your notes regarding this matter please , and call me back .i 'm being charged for a service i am not receiving .and until this matter is resolved how can i pay my outstanding bill which includes the supposed wi-fi service .as a consequence i am using 3g more , which has the effect of increasing my bill yet more .this is just wrong ! almost fixed the problem man was helpful and informative but i asked for a txt to confirm which was n't possible so scored 9 . however i would n't recommend xxx as they wouldnt give me another contract despite being a valued customer for over 10 years ! i just like xxx has they give me what i need purely down 2how good helpful and friendly the agent was . the last 2 times i called were a nightmare and a simple sim card change just didnt happen .so only 1 out of 3 was a good experience wen contacting xxx . advisor was absolutely first class ,wont know if query is resolved until copy invoices arrive in post very helpful , friendly , and knowledgable advisor .gave easy instructions to follow and was overall extremely pleasant experience the adviser was useless the person who i called knew exactly what she was doing !: ) got what i wanted with little effort on my part the assistant was extremely helpful and friendly and answered all my queries efficiently and effectively very friendly ; flash on my very new replacement blackberry not working anymore , i did immediately get offered a replacement ; since i travel a lot i can do the replacement in a shop as well ( bangor ) .also , the hotline is free of charge and there is never a long waiting time .additionaly some general questions regarding using/registering the blackberry have been answered competently and completely .two thumbs up for xxx ! 10 points no be cause i was able to understand her and vice versa very helpful issue ressolved quickly the person i spoke to tonight was plesant and solved my queery and fixed it out for me x very thorough answer to query the service i recieved over the last 2 calls was brilliant . reasonable service easy answer xxx is **** . for u told me i could get a eye phone on my upgrade next week satisfied with overall communication original phone call when placed order they told me i would get a package to send my old phone back and get cash back but no return envelope came with new phone to make return . yes the lady i spoke to was brilliant !helped and made it very quick in easy 10/10 ! ! no straightforward , efficient and friendly representative who understood my requirements . overall happy with the xxx customer experience .i have only ever had one issue that was promptly dealt with .thank you all sorted within minutes ! 1 because xxx offer very little in the way of alternative plans for ipads and upgrades , although i often spend over a hundred pounds a months on my combined accounts .2/3 because the workers at xxx are always polite and efficient in there work , however there is often a long time waiting . i am very happy with xxx although i am continuing to go over my internet usage allowance when i do n't use my internet as frequently as i 'm going over so i have been told to go into my local store to find out more about this issue good service the person i talked to was professional but my query could not be answered if you like call me and have a go help with my bills and phone . ten called about business account phone statement for accountant to complete company 's end of year account because i was unable to get bills online , therefore called to get help .person i spoke with wasted my time and allowed call to be disconnect and did not call back or email bills that she claimed she could see but i could not when logging in online .when i called back after being disconnected , i got message that office was closed .this makes me to believe that line did not just disconnect !my reasons for the three zero to your question and will be looking to change business account tomorrow to a different provider that offer better customer services . been put thr ough to egypt 3 times and they have no .idea .what to do .operator at warrington sorted things out .stop out sourc ing .to egypt cos my v family an freinds aint workin im 12 years with xxxfon .idid bring a lot of costumer(oll my frends )bat last year i have apgreit over the fone a kontrat for 18 manth .wen i contakt costumer service for apgreit the kontrat they sed to me you have 24 manth .im so apsed and never with vod .and no wy frend .thexfor asking .hamdi baliaj 07747687710 10 im good at staff good experience very friendly and quickly know what the customer wants , they are very helpful you had me on hold for 15mins ! ! .and then u didnt even answer coz u shut at 8pm .didnt even tell me just cut me off .theres not enuff time in the day for me already coz im so busy nd i certainly dont want to be on hold for 15mins again .i will complain nd summat will be done about this .ie .compensation .thank you . no time now sorry pls ring me tomorrow all down 2 the lady who explained clearly the issue and cudnt apologise enough that all pay as u go customers cud not use their fones . yes .i need to use my phone to contact my daughter and discover there is a major problem with vodophone .i cant even top my phone up ! my query was dealt with quickly and satisfactorily the advisor i spoke to was helpful but the problem wasnt resolvd .which i am not happy about . sales assistant was brilliant n very very helpful .gave me all the advise and assistance i needed .thanks 10 because i have been given 1 piece of info that wrong the lady i spoke to did n't help and the lack of help on the ortanated service ! ! ! ! ! i was unable to activate my sim card outside office hours . yes because the lady was very pleasent and polite thankyou the service and help is non existing on a few occasions please contact me as i pay my bills on time and at the moment am paying for a part you cannot supply the adviser was very friendly & polite .despite the fact that the query was not for her department ( she is from 'lost & stolen' dpt ) she gave the info regarding the network failure etc and appologised for inconvenience caused by it .advised to keep an eye on online updates .there was nothing else she could add in current circumstances .thank you ! my phone still dont work im a valunable adult who need to make call and cant and was lied to please call for further detail and i will giue full detail v umhapp fast and efficient . thats the way it felt ! problem resolved very quickly new sim card on its way . the attitude of the operator was rude kept talking over me when i tried to explain about my phone being stolen her customer care was wrong the advisor i spoke to would not look im to the account as i wished he was giving me incorrect information stating that 's what my computer says and even asked he i would like to speak to a cleaner at one point and has not resolved a thing for me the operator did n't sound very confident or professional at all .i was almost worried i had been transfered through to a fraudulent line and i would n't get a replacement phone ! because xxx fail to take responsibilty , they are not clear and precise and they have made me want to leave my husband and i have been customers for about 10 years and when we called regarding his upgrade the person he spoke to was not very helpful .when my husband said he would take his custom elsewhere they said `carry on then` so we are deeply disappointed in the customer care ! ! ! ! after waiting for almost 15 min when someone did answer it was the wrong department .he informed we the department i needed had closed while i was waiting . because my problem was n't solved ! 9 because i bet u do n't get any feedback and i felt i gave good answers . he was very polite and really helpful . coz they r here 2 help you are really good at doing your jobs and you always help you 're customers out i did n't get the advice i actually needed at the time i called 7 as i explained to the operater how having no sevice affected me pesonally , ( a ) i felt like i was just 1 of many callers saying the same thing therefore the operater just wanted me to shut up and end the call , ( b ) it cost me financially , ( c ) no offer of compensation for poor service , and ( d ) most importantly .......i missed several important calls from the hospital causing panic , worry , and stress . the lady was unhelpful and i was put thru to the wrong person because i need help with the internet being connected as paid for package that ca n't use properly and ca n't get through as no credit so i 've paid for something i ca n't use because ive been with xxxphone 4 over 20 years and had same number with no problem even last nights problem was explain and all questions answered this is not the 1st time 4 this problem .i get different answers every time .i have a 3g phone yet i am told not to use this if i want full coverage 4 both phone & internet .is this why my phone keeps dropping calls & i spend a lot of time redialling ? i think i shud be compensated for yesterday ,i couldnt use my fone or recieve txts from 4.30 til today wasnt happy at all your net work is rubbish nothing but trouble since been with xxxphone customer service nearly has bad has 3 net work and there customer service i have never used any other than xxx always find service second to none last nite was no exception apart from the long wait to speak to somone my xxx service could not receive or make calls , custumer care told me they are doing there best to fix the problem and my service should be back on next day .and it was. love xxx phone always recomend it 2 my friends and family and got lots of people 2 go with xxxphone , but last night i couldnt recive calls or texts and my nan was taken into hospital and no one could get hold of me , the person i spoke 2 didnt give me a reason why this had happend or how long it would take .as a good xxxphone custmor wat compensation do i get back 4 this mess up ? . i just really liked it i loved xxx but there was no notification as to what the problem was and why also i happened to really need the phone that night and when it failed it sent me into a panic of all nights 4 something to go wrong it had to be that one !i was left distraught as i had alot of emergency calls that night so that is why i am so upset about it the only reason i found out there was a problem was because i got that desperate i tried calling all sorts of numbers off other peoples phones untill i found a number on mine but it could have eased a bit of stress if i 'd have known it was a technical problem not my sim or phone the service was very helpfull network down when trying to top up i needed to make important call and had to use pay phone was given the information quickly that i wanted my phone isnt working correctly i asked for my old number to be allocated against my new sim for my new phone this hasnt been done and no one can contact me .so i would like it sorted asap please contact me its a gud service 2b with i av ad no problems so far 10 apologised to for the problem i was having and was reassured the problem would be resolved as soon as possible .andthe lady i spoke to was very polite . well the server was down for a long time i was waiting for a call from my gaffer to see what time i was working at he couldnt get a hold of me so he gave it to someone else so to say that i was unhappy is a understatement all i got from the person was that they were having problems and they would sort it asap but it didnt help me loseing a shift good responses ! cuz ur r good peoples the advisor was very polite , i did n't av to wait to long to get through and she was very helpful i blocked my sim card and the automated service was clear and easy to use .my partner had problems with his phone spoke to an advisor and he explained why and was very helpful awfull customer services !will be changin network asap have tried topping up my phone since last nite with still no joy not happy one customer service was very rude , spoke to me like an idiot even though it was her not understanding my query .she took a very unpleasant tone with me because she was explaining the same thing a few times , even though what she was saying was of no relevance to me .every other person i spoke to was nothing but helpful and friendly .( the one i disliked was for iphone support , i believed her to be indian based on her accent , i hope this helps as i do n't expect any customer to be treated in any other way than 100 % friendly ) . the customer service call followed on from excellent service i received at your xxx shop at the fort in birmingham . i was happy with the service i got .x good sevice because i had an op and my family couldnt get hold of me and ive just top up thats why that 's is what i think always helpful and polite i wo n't a contract phone iv never had a prob wi xxx n have always used it but last nite wen i needed customer care ..no one was able to deal with my problem because it was closed had prepay issue at 8:30 pm - no calls to chargeable numbers , nor mt or mo texts - , yet customer care had shut down at 8 pm . poor service over last couple of days not happy no help atall cost me over a pound in credit and still at sqaure 1 tried again 2 nite on hold for more than 10 mins then closed ! ! i am very sorry but i was very upset whit how i coulnt make calls yesterday , and that my reason . the problem i have topping my phone has still not been sorted wanted info for micro sim i appreciate the customer care i received but i have not been impressed with my phones internet speeds , phone reliability and high bills despite not using my phone overseas when i travel .also in the past customer care has been poor and i find that i am calling xxx far too often with constant problems associated with my phone .finally i was told that the amount of internet usage i have on my contract was huge yet 2 months ago i ran out and was left with no bbm and internet access .along with blackberry and rims issues late last year it has been very inconvenient owning my bold 9900 ; supposedly one of the best phones on the market .i would my current error to be resolved as soon as possible as going a long period of time without a phone is not acceptable to me .my parents live in singapore and without contact with them other than via email xxx and blackberry are making my life very difficult indeed .regards dominic ivison , age 17 my raitings were based on my experience as the network was down an didnt really get any answers cause u rip people off called in a panic about not being able to contact my daughter who is on pay as you go .your advisor was helpful and put me at ease immediately . very happy with xxx in general as ive been a customer with xxx from almost the start weather it be payg or contract and the service has been great .all through . thats wat i thought was the right score you hear the customer & you strive to meet consumer demand your shop staff & fone staff are first class because they genuinly care you can tell thankyou xxx : ) yes staff were very helpful .but feel network lets company down when can not receive calls or dial out when network is down .this as happened on quite a few occasions now .becoming more and more frequent and you do need mobiles for emergencies its no good when you cannot use them .thank you because the phone ive been waiting 3 weeks for still isnt in stock ! ! xxx are a good company thats why im with them and they dealt with the theft of my sons phone very quickly last night .they have .even most helpful either on the phone or in the shop . the lady told me what i needed 2 no ,it wasnt my phone it wos xxxs end and will b sorted asap . bad reception bad customer service access the member was absolutely rude and hung up during the convesation your custoomer service team were rather rude and there attitude was so wot nothing we can do about it . yes no problem . .i 'm very satisfied with xxx .the customer services are great they always fix any problems i have and i find the reception great as i 'm either at the beach or in places that other people seem not to have service on there phones an am really happy that i do .thank you x i was spoken quickley , politley and was very helpfull , gr8t overall .thanks . completely useless in every possible way no have been with visa phone for a long time and generally very happy with the service . am new 2 your network but have no phone usage even tho i paid 20.00 through freebee reward .told last nite it would b fixed in 24hr as network down .still no phone line .no credit has been attached i called help they answered in 2min ,s but was lost department that answered my enquiry she could tell me all info so happy !i ,ve been with xxx for 13 years : ) because the problem was resolved very quickly your service is excellent at all times . everything i asked was explained . told all i needed 2 know my free txt credit was not put on when it was supposed to and i am being given conflicting information on when to top up to get my free txt credit i gave the ratings because the problem i had with my phone was explained and sorted out shortly after . my questions got answered all was as i expected and needed . very helpful staff service is good but processes can be frustrating and not always advised appropriately as was missold on the previous occasion .thanks first my call went thru to the wrong department even though i had not pressed the wrong option & second the woman i spoke with keep talking over me , i did n't manage to hardly finish my sentence ! just good manners my question wasnt answered becausd the system was down and i waz told to ring back in the morning the only reason that i was not happy with situation was the whole network was down on a whole xxx is brilliant very helpfull and understanding on different occasions and different problems very happy all round ; ) no, that 's 4 q 's , not 3 ! operator great but i still cant get use of my fone gentleman that i spoke 2 was polite , answered questions quickly & to the point suddenly i could n't make calls or texts , i ca n't contact xxx on 2345 .there 's just an inane recorded message , my partner is in hospital + it is important i can be in touchwhoever answered the phone had no informationi 've been getting more + more sick of xxx anyway , so maybe this the final straw to move to another network the advisor was very helpfull , polite and friendly . they was good i felt i was treated fairly and was happy with the response i received . reasons 4 i was happy with my adviser spoke very well and tryed his best 2 resolve the prob i was have but was unable 2 at this time im a new 2 xxx and not been able 2 use my new sim 4 almost 24 hours thts the reasons 4 my rates xxxphone appear to have very little interest in customer service , politeness , ease of access or value for money .they have a pushy sales team who refused repeatedly to take me off their cold call list , i am paying a high price for a very poor service since i get almost no signal at home .they push and push to get more of my money without and obvious benefit to me the customer , i will be leaving as soon as my contract ends and do n't have to pay your grasping corporation any more money ! the lady that dealth with my query was very helpful and explained well . i was unable to sort out the problem i have i am very happy with how you handled my call my problem was not sorted yesterday i couldnt make or receive calls or texts and i still cant sent picture messages i was little disapointed couldnt use my phne when i needed to , but when i phned to find out why the operative on the line was most helpful , and truthful in saying that the problem probably wouldnt b fixed til 2day , which it was .honesty always best policy . i just been with u for 11 years and every time i have phoned i had no proldems the been sorted network down on the worst dayu ever and the whole day( n ) called twice regarding this matter , while both advisers were pleasant they gave me conflicting information . good service coz i was tryin 2 speak 2 a client and i had no service but could stil ring xxx fone 10 i couldn use my phone all night , and i was waiting for a date to call o to make arrangements for last night .with all the so called technical faults he couldn contact me etc .i haven heard from him today so he probably doesnt think im interested !after my third attempt to call customer care i eventually got through to a very polite and friendly member of ur team who reassured me all would be sorted asap .it made a nice change to be spoken to like a real person .she was great .hopefully i 'll hear from my date and i 'll be out on the tiles soon !if not , well its back to looking for mr right ! you should have sent a text notifying customers about services not working .onlyfor customers to find out themselves trying to make phone calls yes ! i did n't get to speak to anyone as apparently they were having problems at the time ! sorry not got all day to explain person ok , but request not yet completed by system still awaiting text to resolve waiting time in excess of my expectations i like the service but wished bonous bank stayed the same has i have no computer dissappointed at how long it took for ur fault to be sorted yesterday . no 1 it was impossible to get any attention in your shop . 2 the helpline was so tedious .3 problem resolved at third attempt .admttedly , better than virgin media , but that is damning with faint praise .964 i have only just started using xxxphone and i had no service last night .i have always been with 02 and never had any problems with the network . i was very happy but would be more happy if u could send me some 3 text because i have 100 % satisfaction with xxxphone over 10years plus service very good indeed last nite the operater must hav been inundated with calls .i foned sayin i cudnt send txts .she calmy explained it was the service , not my phone .she laughed when i said i thought it was `dinosaur ` phone .she was pleasant , calm , informative and above all sounded caring .she must hav had numerous calls . closure of customer service .no explanation/notification .length of time + delay . my reason for these ratings are i 'm a xxx user for 13 years now and have never had any problems before and the fault was dealt with very quickly cause the service you do is poor very poor network down for hours .service polite and informative but problem not resolved . because i do n't give 10s she could give a definate answer to when i would be able to use my phone again .although , otherwise very prompt and helpful . because was very happy with service didnt get any info why my fone was off most of the day and ur internet is sooooooo sloooooooow its time for change if think and no its not my fone ime on 3g and its a nokia x6 i cant even get on ur website to claim the gifts u give me very poor performance in my opinion ....skot...have a nice day x i had my sim card for years and it saying no sivsice on it problem sorted really quickly .thank you i have a sure signal and was have some issues registering my phone after it was removed by a previous supprt person .the person i spoke to was polite but unable to help me .the sure signal software online is very flaky ! had fone stolen the man i spoke 2 this morn finally helped me because i went in to xxx in bury and one of your staff would n't help me he had a attitude problem 7 for q1 9 for q2 10 for q3 . was not much help did not solve anything handler was very efficient and helpful they can give you really good and useful information which is really helpful it didnt get what i need to know 1 took ages to get through and i dont like speaking to a computer very unhappy , cannot update my credit card on line or on phone at 10.30pm ... rubbish! ! ! will change to another provider who doesnt live in the stoneage ! network fault .misleading info from automated info about remaining credit . the reason is i 'm happy bein a xxx costumer but not totally happy with the man who i spoke 2 service return was very delayed , not immediate , which i thought was a bit disappointing because i cant always get a signal with you . i dont know as i have just found out that credit i have paid for still not on my phone .i have heart problems and need to be able to call people for help but cannot because of you . just what i thought the 3 categories merited on that occassion i couldnt rec or call out for hours yestarday thk god it fixed now wasnt hap chappy lol satisdactionzeroiavespentlotsofoneyanindneedalloveoverdueawardsavespdntlotsofmoneyontopupssendalloverdueawardsaiairtimeplz unable to send messages for entire evening and reply was text 2hrs after call . advisor was very good but still confused regarding query .voicemail had sent message saying unsuccessful attempt made but apparently this is just when a caller does not leave message .seems unnecessarily alarming . never used no other net work on every occasion that i have had to contact anyone the service has been 1st class and have recommended network to family and friends . efficient and professional handling . no tech very polite & helpful - problem not yet resolved . i called for my xxxphone sat nav to be updated and was told to delete it so now i dont have anything always prompt at answering the phone and queries unlike other networks pleasant prompt reply .clear explaination .and helpful . advisor was friendly and helpful and problem was resolved immediately quick easy service correct prompt information to solve my problem you know the answers and i can speak to you quickly my ratings do not need reasons , they speak for themselves .thank you she listened .understood .delivered . i have had alot of problems with xxx recently and i was considering moving network . you could not tell me why the account was suspended the problem wasnt dealt with first time round and what happend was a huge inconvenience to my sisters busines ! the reason for my call was dealt with instantly and i am happy with the outcome very helpful operative because the problem was dealt with politely and efficiently the worker was very kind & helpful . i was concerned as my minutes had ran over .was worried as had no idea that i was being charged for a call .there is no service in place to alert you by text that your mins are nearing there amount .have now got an expensive bill next month . because xxx offers the full package the product the service the coverage and value for money thank you xxx my ratings are poor because i spent approx 1 1/2 hrs on my land-line to 3 different cust serv advisors and 2 technichal advisors , all of whom gave me different advice and all assured me that notes on my acc wld mean that i wld n't nd to go thro all probs and that did n't happen , also because the problem with my network connection still has not bn resolved 29 hrs ltr because the staff were awesome every time i call xxx the problems nearly always get sorted there and then which is good .but it 's the amount of problems i get is not the good part !and that 's why i would n't recommend someone else to xxx incase they have the same issues . service and answers were excellant . when called 2 check if part of account had been paid i was told it was then told it was 'nt this happened several times and having my phone cut off i was not happy cut off twice problem not solved automated system not good got cut off full signal customer services was very rude , been charged 4 a number which i did not make and its not logged on my phone , i would no if i made that call but ur system is stating i did .he basically called me a liar .i also phoned 2 cancel my account but he made it inpossible to do so .only been on a sim only account wiv u 4 3months and its awful , im gettin charged extra 4 things that i dont know about .phone calls i didnt make , fees 4 broadband which i dont have , i want to cancel but it has to be in writting , dont make it easy .i feel like ur just takin my money 4 these so called charges michael resolved the problem with clarity .he made it seem easy .i have no idea why the other rep , thought i needed another fon .i now av the plan 2 suit my needs paid bill ova the phone at 8.20am and asked for the confirmation to b txt to me and im still waiting for it missing information , different information , poor advice . the gentleman i dealt with was polite , professional and dealt with my query effectively , answering all my questions clearly . no average .nothing outstanding because as always with xxx 1 call get it sorted be it a phone or billing query was polite and helpfull happy with service friendly and helpful staff . very helpful i had a issue with bbm , and i explained i could not download on this handset he told me to delete bbm and now i cvant have it at all , so i 'm now paying 60 a month for a phone that does not function fully , really not happy will be leaving xxx asap , ur services are a joke very helpfull ive been with xxx for at least 6 years , and its the best provider of what i need from a phone .service from people over the phone is good and straight to the point .when i calked this morning , the first gentleman i spoke to was rude and condescending and did n't help me .then i called back and the woman i spoke to was very helpful and sorted my problem very quickly . nice young man kyle who did n't fluster when i got stressed over a xxx policy about international data roaming . my initial reason for calling is due to the continual problems i have accessing my account online , this has not been resolved however jill was very helpful and gave me alternatives to sort my queries .i would still like to be able to manage my account online if possible . yes . did n't seem to get to the bottom of my query which was to get my internet up and running , advisor was saying things that i coudnt quite understand what he was trying to explain overall xxx as a company can not offer me , or should i say have offered me a tarif decrease but not satisfied .will be contacting ofcom on regards please call me back to discuss matter as i am unhappy good friendly service despicable service and phone reception call advisor was friendly and spoke clearly .good , relevant information/advice given took 10 days to get a new phone working , deactivated other phone on the account , calling me back and leaving messages on the wrong phone , telling me i would have to take up issues with blackberry direct .... it just goes on ! the problem has not been resolved yet well i had to phone on 5 separate occasions and one of the ladies i spoke to was very rude and put the phone down on me x 10 i do n't feel like there is anything wrong with xxx or the advisers : ) you are in general very good the operator was very helpfull x first class operatior . the reasons for those ratings are that i wanted to rate them that number dealt with efficiently and to my satisfaction alot better than other people and you could understand him properly no i am happy to get int called added but upset as i could not change my original pkg customer service was great look at ur records and u wil c that nothing ever gets sorted did not expect to lose add ons on renewal just my opinion xxx is reliable good mobile network and service is good but u dont give many perks i had to call back repeatedly to get my request ( insurance ) actioned . very helpful 7 service poor ,still errors with my bill after 3mts ,still problems with my phone after a number of calls ,and a very rude boy in call center not happy very helpful had no probs very helpful i have been with xxx for several years and i am very disappointed at the way uthe problem i presented with several months ago was not taken seriously and was n't dealt with quickly .it is despicable & unacceptable . service good and happy with response the person i spoke to was very helpful , efficiant , dealt with my concern in a professional but friendly manner . i was bill incorrectly . as usual i received excellent customer service from xxx . private xxx great service great customer care if it wasnt for xxx not working yesterday i would have given 3 10s had a good chat with the guy who dealt with me , a quick service which surprised me and he doing me a favour ! ! ! 10/10.... very helpfull very quick to solve my problem nice person that knew what he was doing and i did ring early morning and he was with it even more than me .thank you was quick and easy and nice to talk to an english call center solved my issue quickly and efficiently have phoned twice today 1call no help at all 2 call great resolved issue thanks had bit of argument with agent on phone very seldom have problems with xxx answer for 1 & 2 ratings , question 3 , answered my questions but cld have been more friendly .also , am i going to get some free texts for the inconvienience as i cld not us my phone for most of the day ystdy ? everything was fine very good one of best no1 because you did not solve my problem and i had to spend money on phone charges and petrol to visit a store to solve my basic problem i get a gud service from u and the rewards are good any free rewards going . advisor helpful but should n't really of had to called if given info correct first time called everytime i phone there very helpful they were extremely helpful,knowledgeable & i got what i required . problems solved simple . xxx is the best very helpful and answered all my questions with no fuss q1&2 : there seem to be constant issues with 2nd phone on my line .q3 the advisor was very friendly and helpful .so overall people you employ are great .i ca n't always say that about your service .thank you u sent soon what i 've asked chris was pleasant and helpful , told me what i needed to know . xxx is very good from sheila because when i ring up i can speak to someone who 's speaks english i 'm happy situation sorted with minimum fuss 9 very satisfied no particular reason thats 4 questions . my phone works unable to under stand the second person i spoke to could n't wait to talk to the right person was on for 35 mins .second time still ca n't tell me what i wanted non of ur pepol who i ring can tork inglish find it rayle anoying and i am think of leaven you becos of it the lady who helped with my enquiry was extremely polite am friendly customer service is always ok its actual xxx its self .im currently looking at moving network after beoing with you for 12 years my price plan should only be 26.00 pound plus insurance and i always have to pay alot more every month i would of thought someone would contact me to offer me a better deal i was slightly disappointed that the replacement phone had to be changed immediately with the delivery driver and that it came with no battery , sim etc never got what a expected was black mailed being told solution to my broken phone was to upgrade my contract and was told things were being refunded to my account and they were not !this is the 2nd problem and with my renewal due this has left a bad taste excellent service . your service and operators are polite , knowledgeable and efficeint i have always been more than satisfied with the services xxxphone provide and would have no hesitation whatsoever in recommending you to anyone !definitely the best network provider ever ! ! ! ! ! ! your team very helpful and polite because i should of got all my money back not 30 % xxx have scammed me ! great service , fast approach to the issue and solution ready at hand i have had two call a couple of times since december and was disappointed with the service .i called today and tammie was very helpful , which made it a good start to the day . the staff were ok .hard for them to help me over the phone .i got trouble accessing internet with my samsung blade mobile that got from you 2 years ago .the new contract appears ok but ca n't access internet .been with you lot of years now .maybe you can sort me a good deal with new smart phone when i go to vod shop at doncaster this saturday .and they set it up for me .thanks . the lady who i spoke was very poilet .she help me set up a payment method 2 suit me .nd she explain how i could manage ma bills nd explain everything in detail wot we had just disguss . very happy with advice given the guy who took my call was good the reason is because the fault was on xxxphones behalf n cudnt resolve the problem over the phone , had to go in to town and then got resolved over phone anyways was n't pleased about this ! i always bin wiv xxx and everytime i ave a problem u guys always sort it out i wil neva change and i do tel people 2 go 2 xxx thanku 4 y 'r support didnt have to que to answer my call and operator helpful in recomendations for suitable package .would like to see caping on packages when reach limit of calls etc .even a txt to say now used all minutea or txt great service the phone internet is playing up bad customer service , the worst i have experienced , all staff i have spoken to since becoming a customer xxxphone have been rude .argumentative , they interupt when im explaining the various probles we as a company have experienced .nothing good to say about the company from start to finish . the advisor was friendly and very helpful .xxx should employ more people like her ! ( although i am still waiting a call back from repair/exchanges ! ) excellent overall service . thats my opinion the agent was attentive , clear , and patient .was enthusiastic to resolve my issue . extremely helpful , and friendly person on the other end , and one i could understand , not a call centre far far away . customer service was very good , as she was polite , friendly and reassuring when the system was taking a while to process my request . satisfied with caller but could n't cancel text alerts an app that allows payg customers to monitor their data usage is required . i have terrible signal and i was sold a contract even through xxx know the signal is terrible in my area i got the right information good customer service because it was a quick call good service all round miss sold product and now i 'm unable to get cheap calls when i phone the isle of man .it costs over 500 to get out of the contract and you do n't offer the tariffs i require when the sales man who sold me the phone said it would cost no more than 10p . i myself am happy with xxx but there are so many ops these days people have lots of choice and the cust adv for me was not a good listener and i thought she didnt ask enough questions and a bit lackical with my card details able to get through quickly .the person i spoke to was very polite and immediately understood my problem .he promised to sort the issue and to call me back at a time of my choosing , which he did .first class customer service .thank you for trying harder it is appreciated . the person who dealt with promblem did everything possible to reslove the issue the customer servis is good very good customer service very quick an clear easy to speak to . it cost me more money to phone u to put right ur mistake that y im not happy and going to a diffrent net work at the end of the month the girl had a happy to help way about her , nice that because you get some miserable people my question was not answered i was told to ring blackberry services when it is xxx who are sending the texts i was enquiring about . have always had pleasant helpful and courteous service both on the phone and in the xxxphone shop in carlisle . very helpful and polite lady .stepth .good to be looked after as a long serving customer no the issue was resolved straight away and without issue on both occasions .nice to experience ! i am happy with the service i recived . she was lovely and helpful and brightened up my day : ) no i got told everyone was calling with same problem the advisor was able to deal with my query quickly and efficiently the lady was very nice and understanding but i still did not solve my problem , she advice me to pop into a xxx store , i will do it later on in the day overall good .no more please because you asked me my opinion and i answered as i saw fit problem is n't resolved ! ! ! we usually loosing connection in our area .kensington , chelsea , sloane sq , etc and being told that everything is fine ! unclear instructions , regular cutoff , instructions which dnt work , being without a phone 4 2 days and mayb more . get terrible signal where i live .xxxphone always having problems with top ups .wad left with no phone yesterday as could n't top up and run out of credit .website always crashing if you call can explein . pleased with the effeciant sevice my query has not yet been resolved but the team have been very polite & helpful trying to work out what has happened .i am annoyed that i 've had to chase you up on the status of my iphone delivery & i am upset that it has been lost .iftoday it can be resolved that i receive my phone tomorrow i will be happy .thanks the phone call was helpfull and friendly very happy with your service . i was very pleased with the technical help but because i am at work my problem could not be resolved .the first person i spoke to didnt know much about the iphone 4 s . sorted out what i ask them to do dealt with quickley clearly made me aware of a potential problem ( someone hacking my account ) and assured me it would all be sorted . good polite , prompt service .have heard how other company 's teat there customers .i recommend xxxphone , so pleased to get good service when i need it .d the reasons for my ratings were , what i thought was abit of a problem was solved quick and easy . i wanted a percentage off from my unusual bill since i am loyal customer but that was not met hence the reason why those rating because most times when i phone i get cut off and people mostly phone back but he didnt .was very helpful when on the phone though the lady that helped me was friendly and nice and helpful my only problem is that i am a long distance trucker and your coverage seems to be getting worse our in cab phones are orange and their coverage is unquestionably superior many thanks for your assistance normally very good service .i called to claim on insurance but told to take it into the shop and they 'll send it away and can have a courtesy phone !what a joke - they never have courtesy phones ! ! waste of time ! upgrade performed in store but not registered .rang up to query and was told store had not registered sim so had to drive 19 miles back to store to have them re-register the sim , as he could not do it over the phone .not gentleman on phone 's fault but still not particularly satisfied . good service with expected outcome quickly very happy , quick and efficient . the man that i spoke to was very polite and explained my problem to me and helped me understand excellent service , but this is what i would expect from xxx ! i had a basic query which was answered happy customer , loyal customer and i appreciated the level of service provided . q1 . answered quickly , not left on hold too long .q2 .am chasing delivery of phone that is out of stock .was n't able to tell me when it 's due in .q3 .friendly and polite . great service friendly staff thx heard too many dates for my update .can not get a straight answer .extreamely disappoint with the service excellent customer service , did not have to wait long .professional& helpful .only problem i am wishing to claim 20 % off my bill as i work at a hospital in the nhs .have been asked to go.in store for this .which will take longer to process . sorry you have too many questions ' my reasons for my ratings are i have never had any trouble with network till now . when i wrote to you you got a advisor to phone me up to say you was sending me a voucher for me to save for when i was going into the shop for being a valued customer all you think about profits you ought to think about your customers plenty of compation out there your customer service where not help full , did not want to listen to what i was saying and what i had been told by another member of your team ,things that i had been told where not recorded , my service being suspended when i was told it would not be , being told i would have a different amount for buy back to what i would have as someone put wrong info in to computer plus having my sim canceled instead of the right sim card the list goes on but the lady i spoke to last and put this forward was very help full and listened to what had happened .i do hope that some one is going to call me about this and it will dealt with acourdly sorry i cant write long msgs after 3 calls and being disconnected , am still waiting for message to set up email account which should have arrived in a couple of minutes .do you need more ? my problem was dealt with efficiently and i was treated with respect throughout my telephone conversation .my low rating was this is not the first time my phone has gone out of service and it has been very inconvenient as i am disabled . simple .the service was excellent , polite and efficient because i ca n't fault your customer care as i have been a customer for many years with ya selfs ,i asked for help in topping up my pahone and because i have lost my bag and purse 3,times in 3,months and i had no money to get any more topups they said there not prepared to help me anymore and i have spent hindreds of pounds with you over the years , im now left with no credit at all , im disgusterd very helpful person who sorted out my problem all issues resolved promptly . i was happy with the service thanks good customer service very polite , made suggestions to assist but was not able to resolve issue . topped up but credit has still not came through having problems at moment .had two use phone box yesterday not happy i spent over 7pound on calls because my texes and calls wrre down not happy and i got two phone up friday for posable token reinbursment as a token of good will for the inconveance caulsed i hop this can be resolved the advisor was lovely .upto now , i think o2 had the edge on customer service , whereas i 'm glad to say that xxx has stepped up recently .did n't question my query or statement .investigated and delivered results .so very happy . why has my internet gone down ? 10 that makes it 4 questions ! i had a problem with my phone : spoke to your tech team who ordered a new one : all v efficient . high standard of service and given all information that i required in a manor that i could make sense of . really pleased with conversation the bill was not a direct of my use age but my iphone and data download i was really unhappy when i first rang but i felt he listened the lady i spoke to was very helpful n dealt with my enquiry straight away .very good very good agent , took the time to listen and explain why the issue i had took place , apologised on behalf of her colleague who hadnt handled my call previously with correct ,and important information .she then took time to explain how the same situation may occur in the future and finally corrected my account .this young lady was pleasure to speak to and i felt her customer service skills prevented my scores from being 3 one 's good service hard to hear &understand the one net service is a fantastic idea but excucuted badly .misleading and no one knows the ins and outs of it .the loyality sim card which is forced upon you is annoying and really hard to cancel .i have spent hours and hours trying to sort many issues not happy really quick , knowledgeable information given by a polite friendly member of staff . service was fine , effective and friendly ive been with xxx since 4 many years and am quite happy with it . i was pleased how quick my problem was dealt with .but i dont want anymore questions my phone was not working yesterday evening and i wanted to know if a text message sent to me during that time would be received today all the aims of my call were fully met by a pleasant , cheat full and helpful operative in a timely manneri could not have required more . most of the interaction i 've had with xxx advisors has been incredibly defensive before i 've even begun to complain .they have been outrageously rude and tend to insist that you are completely wrong , even towards my father who is an intelligent business man who rang you with a valid query about an incorrect bill .there have been times that i have rung with a polite question about the service and have been shot down with a barrage of aggressive 'counter arguments ' .at one point i needed a replacement phone and have never been so insulted by the service that your advisers gave me when dealing with the situation .i felt so strongly that i wanted to write a letter of complaint but i knew the response would just be an aggressive one .i will be leaving xxx as soon as i can and will be strongly advising anyone i know not to take a contract out with you . she was really professional and sorted the issue in a very short space of time , her approach is a credit to the company and should be used as the default standard for all employees the lady i spoke to was an angel , barbra was her name , she was so helpful , a pleasure .thanks barbra . 1.good reception throughout uk 2.total satisfaction with way adviser handled call because it solved all my problems and questions i had in a very polite and friendly way .overall im happy the gentlemen i spoke to was so helpful , he listen to me and explained and help me with all i asked for the best help good staff but passed through and too many push button options at first . price plans are expensive and you dont offer existing customers the latest n best deals because xxx service and customer service is abysmal and i intend to swap provider asap helpful response , clear and polite .my complaint is why not put dial 191 on the bill so no charge for call . the lady was very sweet and freindly and knew what she was talking about and i could understand her clearly , sometimes this is not the case with language barriers , its nice to know u have been understood clearly , thanku : ) been with u 4 years and always had good service the lady i spoke to today was very helpfull in my case .i have been experiencing problems with my bill for nearly a month now .i felt that this lady did all she could to help and explained things clearly .i have yet had my problem resolved though . very helpfull sorted out my problem easily no have been a pay as you go customer on the same phone number for 26 years & felt i did n't receive the best custom service today because the service as always was very good . as the service was excellent and i found the call handler very pleasant and extremely helpful . because i was supose to pay 10 a month and my bill is 150 so i will not be renewing my contract your statement systems cannot provide clear answers .not her fault but the system is amazingly un user friendly . just very disapointed with xxxphone have been with you a long time and my bills are ridiculous hence why i cant wait for my contract to run out ...... toock 3 calls to sort out what 1 call shood have done i have been disappointed xxx has been unable to fix my ability to send txt to thailand .i have had to use a tesco sim card to enable this operation although i have free txt anywhere . disappointed with length of time it takes to get to speak to advisor .i also get confused by all the options to choose on automated service .had to ring twice to sort out problem . all stated above ...thanks the advisor sorted out the problem after consultation with somebody very effecient .very approchable .very satisfied . pleased with the way i was dealt with quick , efficient and polite advisor did not send information requested !had to call back . took 3 calls to rectify the issue .my first two call handlers didnt deal with the issue properly it now seems to me . diane dealt with my queries very clearly cheerfully ,helpfully and efficiently .extremely satisfied .well done diane . because i 'm happy with the service you provide very pleasant and helpful .xxx all the way 4 me .thanku the advisor was friendly and efficient ! could neither hear/understand the advisor-so no further on . very polite helpful employee very polite courteous and resolved the query good&quick ciao i felt that it was very well handled on my call by neil .i only gave an eight for xxx because i have a few problems with phoning at the moment .and people are telling me that my phone is n't ringing all the time . because xxx is **** ! got cut off and no one has bothered to call back yes they were ok very good customer device clear and concise , reasonable and explained things clearly to me the person i called was in a uk call centre she was really polite and did exactly what i needed her to do ? your service (especially from your chelmsford store ) for someone who has been with you for over 18 years has been very disappointing ! a vast improvement in most aspects of the call , based on past experiences because the advisor was efficient , friendly and dealt with things immediately she was a great advisor however your network in the newcastle area is n't very good at the moment i want to upgrade my contract for a new handset ,ive been with you for so long ,im not happy ,if this is the way you treat loyal customers i will be canceling as soon as i can after being with xxx for a lot of years i 'm always astounded by how badly you treat your loyal customers and as soon as i can i will be leaving to go elsewhere the woman waz very friendy and helpfull ,great service .thanx your co-workers dealt with my enquiries with professional etiquiqette she spoke with an english accent , was friendly , explained things in details in fact nothing was too much trouble the person i spoke to was extremely helpful i am quite dissatified that i cannot move my direct debit date to suit my income i got the information i needed and the advisor was friendly and helpful !thank you because my question was simple but remained unanswered ...i do n't understand why customer services do n't have offer info and the only reason i even got to speak to someone was by choosing the ' i 'm thinking of leaving ' option from the automated phone system ... the problems i had are being resolved quickly , the advisor was polite and helpful obviously my query was answered well and resulted in a saving.always find your operatives very helpful . the findings from these survey 's are pointless ,this is the third and last time i will be taking part ,i will be looking to join another network sometime in the next few weeks . first person did not have a clue and cut me off second person helpful but does not fully resolve problem i didnt think i would get all the help i was given . quick , clear , polite i think xxx r really good for service you said 3 questions not 4 so no reply you helped solve the problem easily and fast . very good customer service difficult to understand the adviser at times , and unable to fix my problem or give my any indication what the problem is .i was told to ring back a few hours later too long for texting very good customer service i 'm with you almost 4 years ... my monthly cost is 45 pounds . .i tried today upgrade account and ... i could n't because is still one week to go . . i do n't have any information about discounts etc .i think i 'm gonna finish contract ... i called to sort out a problem .this was sorted and the handler then made an effort to help further not offered alternatives for connecting ipad to iphone .not told could do with blue tooth very helpful person who ans all my questions and explained fully my bill and charges . found out you do n't put a cap on contract phones so i do n't use over my minutes which is a con and requires me to keep checking my usage .considering changing networks due to this ! the prnblem was not sorted out i was just given advise no. because she was polite kind and very helpful very helpful and easy to talk to .very good employee for xxx did n't receive the info promised great service really helpful could not answer some questions nuff said , i think ! i was informed one thing at the start then this changed in the next conversation it had changed i had received a 1100 pound bill as the phone had stayed connected to the internet i have emailed customer relations . i was satisfied with today service . had to call customer services 3 times for the problem each time was passed from pillar to post - you did n't resolved problem was told to contact my service provider as its nothing to do with you - after waiting in cues and the 4th phone call to yourselves again being passed around a lady then apologised and sorted the problem .not good tech support or customer service at all verbal contact was friendly and helpful but i hope the follow through from the web site in cancelling a sin card is just as efficient . issues still not fixed we needed advise on our bill , a query and another phone on our contract but it was his patience and his manner which impressed us - should go without saying but sadly , does not always follow these days ! i suggest you read notes on the account ... things are never done when you think you have sorted them , and you end up spending your time and money sorting them , when xxx should be . she helped me with my problems i am having ongoing problems .been waiting 2 weeks for a manager to call me back .and the lady today promised to call me back and has n't bothered either because i was satisfied with the answers and the way i was treated . i 'm satisfied very good customer service general frustration over the process to move my number to xxx , plus the poor signal quality ! i had no idea what i was doing but after trying to explain the assistant sorted it all out without fuss or attitude . person i spoke to spoke clearly and in english . ! 7 because i shouldnt have had the problem in the first place and 10 on the other 2 because the lady was very professional and helpful i was not happy with the way my account was being managed .after the call the account manager has been really helpful my issues were resolved quickly and efficiently .fiona was very helpful .complements on her service it was difficult getting to speak to someone at first but once i did get to speak to them they answered my guestion and in a way i could understand excellent service very helpful the girl i was speaking 2 was so helpful and understanding towards me and my situation . feel free 2 phone and i can discuss just that everything was resolved the guy helped me issue is on going the service was great no i was disappointed that i wasnt asked the reasons why i was going to leave xxx he sorted a problem also with another phone which should have been sorted before .the previous person was rude .this person was great . constant failed calls , lack of 3g internet , being tied into an 18 month contract with rubbish signal and no way out etc issue was dealt with straight away without problems , adviser spoke clearly and politely unlike other times i have phoned xxx , this was the 3rd time phoning with the same issue but this time the issue was dealt with straight away without any problems payment for mobile phone you have not upheld your end of the contract and after 9 years with you , i am very disappointed with your service . i am still getting poor reception even after changing the new sim todat . just dnt feel satisfied and happy with xxx at the mo , am due for an upgrade in nxt couple wks and seen better deals out there than what u can offer , loyalty doesnt count anymre as i have been with u lot since i was 18 and am now 36 very pleasant after i got past the automated service excellent customer service way above normal all very swift , very professional and everything that i requested was carried out to my satisfaction . i find the staff very helpful with any problems i have with my phone or account . no reasons , please can i stop receiving these msgs now . it was a good experience your agent was very helpful and patient .i am disabled and they could not have been kinder .also i went into your dover branch yesterday and the assistants there were the same .even offering me a chair .thank you . girl was very helpful and polite but could n't do anything about my situation i was happy with xxxs service and the girl i spoke to was helpful but i got a better deal with another company friendly costumer service the person who dealt with my call yesterday failed to take this number off restricted despite saying they would . the service is near enough spot on and your staff always try to do their best for the customer poor quality of service change of heart !ur agents were polite , quick & knowledgable but it did n't work !had a confirmatory txt but couldnt do what l needed to & was n't advised there could b a delay .just called bak , have 2 wait 2 c if will be resolved ... staff were clear and helpful , average scores on a couple of questions were because i did not get the result i hoped for .overall i am happy to stay with xxx . i feel that xxx provides a great service and fantastic offers , and the people that work for you are helpful and polite positive ratings for an english lady who listened , understood and cared !and an english call ctr !its nice to be listened to as a person not a mobile number ! really polite and helpfl very satisfied i called to day as i am going away but befor i could get a bundle but now i get told not to call or bb just text t-mobile do a 15pounds bundle think i need to call them and get a new phone and sim so much cheaper and i have been with u for 7years almost it 's not good but thanks helpful staff and i got the outcome required quickly and efficently with no issues . 10 because i 've asked for a web settings txt 5 times and still not recieved one promptness in dealing with my questions and polite person was helpful but i still am not recieving pic messages so going have call back for 3rd time so starting get annoyed as simple requirement not as help full as when i 've dealt with orange customer services and limited packages i 'm disappointed with xxx service overall and thinking of moving my business else where .have problems with the account page on the web always and an internet dongle thats virtually never worked since i got it .overall very poor . i lost all my credit that i put on my phone tried to give 30 days notice on a number but the web site was down i was told i 'd have to write instead you can do everything else but end a contract over the phone i have graded it 10 out 10 .it self explanatary .good service .how ever i am disappointed by the recent call center opening times .as i stay will xxxphone due to the call center back up .( i have been with xxx for 20yrs plus ) the 24hrs call center was very help full .vernon khanna .20 .st johns road .watford .wd171qa.tel : 07774612635 . it took to long to sort out my termination . helpful the actual problem was dealt with extremely badly from start to finish and i was getting very frustrated as it had been going on for over a month .the lady i spoke to today was extremely understanding and helpful and has hopefully sorted things out . the attitude of your staff is poor and hard to understand adviser was uninformed and helpless always a pleasure to deal with xxx i always get help from whomever i speak to .they are always polite and make sure i 'm happy at the end of the call . the operator was very friendly and dealt with my query very well . having had dealings with most of the other phone companies xxx has the best customer service by far .long may you continue .from an extremely grateful customer . the advisor did n't answer my query clear and quick communication q1 . twice within 24 hours my phones had been cut off when i had explained when my bill would be payed .q2 .took two calls before the problem was resolved .q3 .the advisor helped the best he could . 10 out of 10 i thought the matter was dealt curtiously and efficently very frustrating as have tried time after time to contact you on website to cancel renewel of contract and to change to pay as you go very frustrating i have been a customer with xxxphone for many years and have 5 lines with yourselves and i dnt find you as competitive to the other mobile providers .and the additional contract i have taken i find being charged per minute rather than per sec totally unreasonable , as i have never gone over 600 mins with per second billing now i have switched to a new contract i am disappointed that my bill charges are more than double as i am charged per minute even with 900 minute price plan , i will looking to change my mobile provider when my contract finishes , only have 2 contracts with term left before i can change and the other 3 i am not tied into a term any longer the call handler was excellent good once i got through .too many automated options . no very friendly i have been told that my contract ends on february 2012 .however as i require a replacement handset i am unable to receive one due to the fact i completed an early upgrade in december 2009 and my handset is now out of warranty .i was never informed that performing an early upgrade would cause this scenario .i run a business and the only reason i take a contract handset is to be covered by warranty .i should have been informed initially that i would have a three month period at the end of the contract where my handset would not be covered .this would have given me the chance to await my upgrade or take out the necessary cover for the last three months of my contract .i am told i need to pay the full price for a replacement handset or upgrade early , however i would again be in the same situation if i did so and had a faulty handset .very poor customer relations yet again from xxx .regards scott jennett prompt , accurate , clear and friendly advice . very helpful and all way polite just felt that i could ask her anything and she helped me no problem the young lady was very good at explaining everything however i hoped my upgrade could be moved forward at no cost to myself as a gesture to reward me for my custom over the years . the clear and concise help i was given no both employees that i dealt with 2day were very helpful . very helpfull polite patient and happy service .thank you . i wanted to have content of one phone call to me but i was adviced that xxx do not provide that service . milk cereal salad i didnt get the phone upgrade because i am tied into a contract had to make three phone calls to you to answer a security question on a recent order .very time consuming and long winded procedure look for my letter to ur head of custmer servuces for full reason because the person i spoke to was helpful and sorted out my problem quickly . call me if you realy want to know ! answers to your questions really ... listen to the call , thanx bye you can call and discuss have problems with my bills on a monthly basis i was also very unhappy i could n't get a replacement blackberry torch that i took out on contract so am now stuck with a htc phone still paying my monthly contract unable to understand operator .operator not able to fully understand my explanation of problem .my issue still exists . helpful person on the phone quick service , knew what i wanted and went above and beyond so i could solve my problem myself next time to save ringing , i was given excellent service excellent service the reasons for my high rateing are ,good and pleasant service you give thank you i got prompt and friendly treatment . was disgusted after putting 5pound credit on tuesday then xxxphone crashing and not being able to use phone at all tuesday then after payin to call customer services told would have to wait till friday ! !for my credit to go on totally out of order , and now considering another network ! she was very helpful and knowledgable .she was able to provide solutions to all my questions .she was well spoken and coherant .well done . poor understanding of simple question i rang off thanks spent a few hours tryin 2 get through 2 customer services used ring back and waited 30mins got no ring back eventually got through and operator said i would have 2 wait 2 ring payt after 11 this morn advice was not completly right excellent service .problem sorted quickly and without fuss .extemely helpful the issue was sorted but it was a problem at your end anyway very helpful , in every way possible ,so i would recommend you to all my friends , thank you for your service when travelling outside uk i have to call as billings is incorrect .staff are generally great at dealing with it and very helpful the operator was very helpfull bad service and poor customer satisfaction .want to leave xxx as a customer because i waz dissatisfied with the service i recived from xxx i 'm going to termate my contract . really helpful girl they usually are n't ! staff was very efficient helpful and quick polite and help full very helpful staff done what i asked them to do ! 10 because nothing was sorted ,and d adviser was not helpful . its the only net work i would have thank you because you helped me out of a hole excellent customer service . it was dealt with quickly . no reason and these messeges are pointless for what i rang for very nice attendant just because the lady got to the bottom of my problem afficently and eased my mind so been with you for yrs always been a1 very helpful and polite thankyou x has someone actually read my text ? good service because i was very satisfied ! it all worked as it should thanks because the operator did not give me any help at all .my contract expires on jan 25 and i simply wanted to carry on with a sim only contract .she insisted i must call on 26 .why cant i put it all in place now ?rediculous ! the adviser i spoke with was extremely helpful and friendly .she was honest with me that no notes had been left regarding my query but also reassured me that this matter was now resolved .she provided all the information i required quickly and politely .xx the girl i was dealing with could not of bing more helpful & easy 2 understand .wat iam disappointed with is that i was holding 9 mins b4 my call was taken no because i find xxx very helpful and a very good network provider and very understanding because you sorted out my problem 6 xxx are a good company glad have uk call centres my question was answered quickly and advisor seemed interested in my query upgrading no just a perfect phone company always there to help keep it up i was disappointed that i have to make a journey to a xxx phone store to show charges when i tried to pay the bill to stop the direct debit being taken so i would not get charged or effect my credit rating . . the girl on the phone was very polite and efficient but was unable to solve my problem as i had no access to another phone because the person who dealt with my call today was very professional & helpful good service a total lack of reponse from xxx - i fixed the prob myself in the end .xxx is obsessed with adhering to its own ludicrous processes - if the customer loses out , then that 's tough for the customer , we have followed our process - where the xxx process has been designed without any thought for the customer .i want us to change off xxx , the service is just appallingly bad/indifferent . we get about a dozen calls a week from mobile providers and they seem more competetive when it comes to prices and packages . staff were friendly and helped me with everything i needed query was dealt with quickly and politely the mater was answered and dealt with in a very good marror the problem was sorted quickly and courteously . not happy i askd 4 settings to b sent and they werent she was a star .she forgot to put me on hold and just put her headset on the desk but she recovered well .she was lucky i work in a call centre however she was genuine and that came across in her call .thumbs up ! the lady did not explain properly did not say it would take two hrs to work the excellent service i received . yes happy with the operator but dissatisfied with the information that xxx have now stopped the early 6 month upgrade on line . the member of staff who dealt with my call regarding the issue i was calling about was very helpful very profesional & got the solution solved in a very manerable way you always help me when i phone the advisor i spoke to was the best good fast efficient friendly service geraldine was very helpful .i 'm very happy with the package she did for me . a long wait to get through to right place i think you are extremely good because i get every information i need to get , and good deals are also offered to me . 0 i dont completely understand how ur billing works - im told that in some cases u pay in arrear 's + in others u dont ! u said u wld call back with in 2-5 mins & u did .said trouble with net work shld b fixed in 24 hrs & it was .thank u the girl i spoke to was 'nt sure if some one else could block my phone .for 4 hrs last night i could 'nt use it and she reakoned it was the net work but i do n' think so after 22yrs of loyalty you would prefer i take my business to another provider ! the reasons for these scores is that i constantly lose network connections in my area & dropped calls due to poor coverage as when i check networks manually all the other networks are available .all i get from your teams are that the sites are down & we do n't know when they will be back .i have been a contract customer of yours for at least 10 years & am seriously considering leaving your company next year when my xontract runs out unless you improve your coverage dramatically . our reason is u r taking us off our all calls when we dont want it did n't solve voicemail problem .fobbed me off 3 times .bad start to vod experience . huge help to resolve my problem sending / recieving texts when the network experienced a network problem a day before my texts had stopped sending .also the gentle man that dealt with my problem and he called back within 5mins .he was also very polite and helpfull : ) thank you very much x coz it was a quick response and satisfactory i found the advisor very polite friendly and helpful i wanted to lower my tarrif to make my bills cheaper but i was told i could n't .the lady i spoke to was very polite and helpful .i just wish that xxx would make it easier to change tarrifs and end contracts when people are struggling for money and need to make there bills cheaper .just seems that xxx only want to take your money but not help you out . service has been very poor very satisfied with advisers today i have had staff tell me they have done things which they have n't .they have taken money out of my account early so i have bank charges to pay and are just generally 9 times out of 10 very rude . because 02 offerd me 20pound free credit and you gave me 1pound 50pence xxxphone give customers rediculous bills for reasons that do n't add up , i need to go back to orange where they are more reasonable and reliable 10 questions answered quickly , politely issue was solved v quickly and to my satisfaction . getting told different stories about upgrade dates depending on who i speak to.totally unprofessional for a co that i have been with for many years .nothappy ! very good service prodided thus far . the reason i gave excellent ( 10 ) on all 3 questions was because that is exactly how i found the service . the ` 7 ` it was becose the pearson took to long to deliver those awnser that i was looking for , but the rest ok ! because i am satisfy the way staff handle my quity just very good service i wanted to amend my order by changing the colour .even though it is on back order and has not yet been dispatched i was not allowed to do it .i was told i had to wait for delivery ( 7 to 10 days ) , reject it and then re-order in white .ridiculous ! i liked being able to speak to a local person who undertone me and i understood them .she was also clued up on what was needed and helped with my concerns very politely and efficiently : ) very helpful staff were polite , helpful and i wasnt held waiting in a que x i always get good and prompt service from customer advisor every time i call .i am very happy your guy knew his stuff and we got the job done .also i 'd always recommend xxx as they 've been good for the last 16 years .; ) 1st two answers are 9 because chris who i spoke too and the phone are very good .last 1 only a 8 because the upgrade came with out a new sim so have to wait that to arrive !cant use new toy very sad i got exactly what i asked for . i have been a loyal xxx customer and i am annoyed at the way you have treated me .if you care and want o know why i suggest you call me . i thought the operator handled my queries very efficiently but the service that i receive from xxxphone on the whole is not that great .you alter the package without notification , reception on the phone is very spasmodic and i feel fed up that i have to `fight ` for things from you person i spoke with was excellent throughout call .clearly understood issue ; good feedback on what was happening throughout ; very professional and polite ; resolved issue for me . the lady was very nice , patient and knowledgeable . it took 2 days 2 get through very friendly helpfull service .done exactly what i requested . very good service provided you dont do blocks so when you go over your mimutes texts and internet and the bills are complicated just that the gentleman took time to help me and was very sincere .he explained things to me and has saved me some money . coz i just like you all : ) xxxphone lies to customers and i need to change my network very soon polite and friendly service but fault not sorted good customer service polite staff and delt with my problem quickly thanks for your help i am happy with the service that xxxphone provides my query was n't answered .call routing and call delivery to the agent took a very long time ( too many ivr selections until i got to the agent ) i was given information i did n't ask for but actually needed - the whole conversation was personalized to my situation ! friendly , helpful , informative cause the person on the phone was verey help full 1 been sold a product that has never worked properly .sonow stuck in a contract till 2013.willchange service provider then because it was good value for money 2hour phone call to sort out a problem with a new phone and was transfered to another team member only to be cut off ,with no call back .firstadviser called lee was very helpfull . good service ! he was very pleasant and helpful and made everything very eary to understand . excellent customer service phone was n't delivered for over a week , when was told would be two days .probably charged for that nearly two week period even though could n't use my phone .was n't told phone was out of stock , was waiting for delivery , had to ring up and find out . i was very happy with service provided ,everybody i dealt with was extremely helpful ,thankyou . i have been a long term customer and have not had any problems they where very help ful quick service , only short wait , answer satisfactory , human literate person to talk to . no the speaker was very polite and understanding and did everything without confusion that i wanted her to do which made everything quick , easy and without hassle . i have had an ongoing problem with my price plan since i upgraded november last year .incorrect price charged every month since .i have had to ring xxx several times and still not fully resolved .i have been informed today ( again ) that the problem is now resolved and definitely wo n't happen again .we 'll see what happens next month !the man i spoke to today was very helpful 0 cos there was no service 10 & 9 cos the box arrived now works and so do our phones very personal and good quality very good services because the person i spoke to was clear , efficient , competent , and very pleasant and polite .everything customers want . i am paying for a service that is so poor that it is now costing me money and business contracts .i live in the most affluent area of the uk and the signal is of a third world standard .whilst friends and colleagues with o2 have no problems , i spend most of my time with mo signal at all . . it 's a disgrace and i wo n't be renewing my contract with you .i am a very unhappy customer. . the advisor i spoke to was very helpfull and very polite i called about cancelling my lines and he did n't seem to try and keep me as a customer to be honest i know from working in one of your stores that customers are number one and you should find an answer to everything but he did n't really seem to bothered that xxx would loose 3 lines and customers which i thought was odd .but he was very polite and quick at answering my questions because they help me a lot got my phone working thanks the operator was helpful and polite .i would have scored higher on the first question but less likely to recommend after long disruption to service you have had my insurance cancelled with you i 'm not happy when my contract is up in june i will be leaving xxx ... i have been with you for 5 years + i will not recommend you nor deal with you any more i 'm discussed the way you treat long term customers polite and helpful staff .short wait on hold .satisfactory result subject to approval of new phone . because my problem is still not sorted my internet is still not back on even though i have rang up 7times is the past week and will be cacelling my contract and switching to a diffrent network if this problem dosent get resolved ! 5 10 very happy with everything good service not delivered the service yet overpriced billing , good customer service . because he was very helpful ! ! ! the adviser cut me off ! lady answered all my queries - unlike previous calls made to xxx . . very nice lady very cooperative ,patient and supportive . great service , quick resolution 8 a very good friendly and professional service i got the info i wanted quickly from a person who i could understand since joining xxx iv had nothing but trouble and problem 's everyone i 've spoken to has been friendly helpful and offered some solution but nothing had resolved my issues and i 've spend 3 days worth issues and spend already 3 hours a day on the phone . , i 'vehad to explain over and over what the issues are as i never get back to the same person . service because i have been a xxx customer for over twelve years and have been trying to resolve an on going complaint for months with out a satisfactory conclusion and the only good thing was the help of the last of 7 xxx advisers i 've spoken to today . xxx has messed up the delivery of the phone .i am put on hold for 15min while you try and sort it out .my phone is now coming late and i have to make arrangements to return someone else 's phone .where is the customer service no the customer adviser was very considerate , polite and gave helpful advice .i have not had similar experiences from other companies .she is a credit to you .9 satisfied with the service . i got a good deal + the people were very profesional very unhelpful query not answered wrong advise given customer service was fine , just xxx in general do n't always please me .signal comes and goes , sometimes cuts out . because i got straight through and the matter could not be resolved strait away but the lady said she would give me back the credit for the call so i can phone back after 5 and she was really help full ! ! ! good service .changed postal method to suit i had 3 different explainations every time i rang ! he was polite , and did what was asked with a professional manner 50 minutes onthe phone is not acceptable .stillnot resolved ... you are a good company , your standards are n't as high as they could be .it 's your staff , some are very good .others are terrible . i had a problem with my bill ,the operator looked into why i incurred extra charges ,explained it fully , to my satisfaction english speaking helpful lady good service overall satisfaction very helpfull julie was very helpful in what i asked her .thank her 4 me . because all of my family member are on xxx too we as family all appreciate the service it has given us all which is very straightforward and loyal and very support 24/7 365 days and best connection of service when are oversea in united state .overallwe are very happy many thanks and wishing all .xxx staff happy new year from myself had no internet connection but sorted now thanks you should be able to fix any problem with my phone over the phone if its internal error e.g bbm messenger and how has a software error occurred if i use my phone in the same manor as always he was polite and helpfully had probldm wiv text and they told me their was a network probiem and were very helpful as im disabled and have speech problems ( 1 ) i have / had quite good service , no company is perfect ,however i would recommend xxxphone :(2 ) i have an ongoing problem on - line ie my a/c is ` stuck ` at 29/ mar/2011 .this has been ongoing for mths .( 3)the lad at the call centre did his best albeit it was an it problem .i would never give a 10 for anything because there is always room for improvement .overall i 'm quite satisfied with xxxphone . cannot use my phone to make or recieve calls or for the internet !spoke to a very unhelpful male staff member who did not appear to know anythin about how to deal with this issue ! i felt that all my questions were answered . really helpful even when he had to go off and find out answers from the manager . i did explain each rating but in short no compliant against the individuals , in fact all were very polite and helpful.butoverall service on my upgrade has been dreadful no. sorry but text speed not good enough and rating was enough time spent .i i was totally fed up with xxx and was prepared to leave through bad service but the operative i spoke to was excellent so i will give xxx one last chance ! sometimes get different information from advisors about same problem but most are helpful excellent help and advice , all three operators i spoke to were very patient and very , very helpful .restored my faith in customer services .that 's not aimed at xxx , i mean customer services in general . prompt & efficient . very helpful , returned call when signal dropped .pleasant and friendly very helpul and imformative very helpful , friendly , efficient service 10 didnt get the help that i want 2 and phone u 2 times 4 the same thing and u didnt help or fix it so i went 2 the shop to get it done 4 me there ur not very helpful very helpful and imformative the person didnt seem interested i spend lots on top ups 2 xxx based on professional behaviour the lady i spoke to explained everything i needed to know about my bill in terms i could understand wud ave been a 10 if your operator had 'nt laughed at my reason for changing number . since ordering my upgrade it 's been a pretty poor service .made more disappointing as a business customer . previous 2nd nuimber on contract had lots issues iwith repairs of handsets & cancellation , lots ofdifferent advisors giving different advise , v unsatisfied on that occasion xxx refusing to waive early-update fee when my current phone no longer works and i have been a customer for 8 years .as i am clearly not valued as a customer i will not be renewing my contract when it expires in june . the guy was really helpful , answered my questions in full and advised me on how to not go over my bill .was very pleased with the service . did not help repeated same things over and over and your makin me pay too much good service and the chat online service thank you great service , second to none . i have done on line on the customer complaints form waited over a month for my phone .now faulty after a week .still waiting for replacement .also no discounts added to my account .should be 4 months half price line rental .had to call up the last 2 months as not added .poor service . dissatisfied with outcome of phonecall good service very pleasant lady and accurate info . good service i was happy with the help and the problem i had was dealt with there ans then x foad approx 6 calls to customer service re no invoices received , poor signal , overcharges etc still not resolved .wish to escalate to ceo of xxx . because the person i spoke to was very polite and professional and helped me with my enquiry no problem was n't resolved again and i am very disapointed i hav been on at use since november to fix the problem and as yet nufins been dun good customer service i had a problem and it was solved quickly and politely 10 they were very helpfull the lady i spoke with was super nice ! very polite , understood my query and agreed to resolve .hope to see resolution on next bill . well done xxx . no cba in the first instance i was a little frustrated as i cud not get through .however once through yr rep was very helpful and curtious . bad service , am sure have been told wrong info good no problem response to my query . the person on the phone was very good but i still have trouble getting a signal in lincoln because i was happy and satisfied with the person who dealt with my phone call . clear simple response to my questionsrgds - mike had no problems thanks he was alright .probs would have scored higher if you did n't fail at customer service in general . because i was promised a call back i did n't receive that .the technical department man told me 2 follow his instructions and the contact wo n't delete and it ended wipeing everything away because i was very satisfied operator was quite rude when asking for details .pushing in an unhelpful manner not showing any signs of being understanding , i was unaware i may need these details so did not have them to hand .i was being treated as if i was trying something untoward , which i was n't , and when this was proven by providing numerous details the operator did not apologise , even when i made it clear i felt uneasy by his attitude . they allways fully ans my querie or ring me back with response . lady on phone polite and helpful and provided the solution to my problem sorted my problem with no hasle poor ratings as my problem still has not been but sorted answered all my question issue resolved after a resent visit to ur shop askin about a upgrade i do n't think i have ever met anyone so unhelpful as the assistant in the shop it was so bad i was thinkin about leaving ur company but after speakin to lindsey on the phone she was so helpful i have decide to stay . the xxx guy i spoke to was very helpful and polite .it makes such a difference if you get good customer services .thank you . john was very helpful & efficient .everything i asked was dealt with perfectly my call was answered promptly my querry addressed and the assistant pleasant and helpful and efficient 10 operator was informative & helpful . the sales assistance urfan was fantastic and so knowledgable about the products etc that xxx offer . 10 great service staff member was incredibly helpful , friendly and understood my requirements very satisfied with the personal happy service the advisor zoe was excellent good service , just took a long time . long .term customer - always happy no my sales girl eddie was kind polite and spent lots of time explaining things to me ca n't fault her and would go back anytime very helpful assistant . good service .set up the upgraded phone for me and informed me of its new features .and as ever i 'd never leave xxx .excellent service and availability .thanks very helpful staff and a better phone than imagined i was time limited on a meter , all done very quickly .very helpful advisor the whole procedure was easy got good deal and liked new shop network with reliable signal .that is all . it is general customer experience take . friendly , helpful , knowledgable & efficient staff .i did not have to wait to be served .i was offered a better deal than the plan i was going to renew .i did not like the mass of small print on the documentation . because i made a saving i spoke to a lady called sarah who was really helpful and helped me to reserve an ipad , which i paid for today .also i went back in yesterday after sarah finish at 2.30 and upgraded my phone to an iphone 4 with sam who was also helpful .i went in today and brought my ipad with the assistant manager , who remembered my queries from yesterday and was brilliant .my only complaint is with the fact that when me and my partner separated our numbers on 7/7/2011 that it was done in store which was fine but when i tried to call xxx it obviously had not changed with them which caused many problems as the direct debit had been changed without my knowledge and my service was suspended when my account was in credit .which is very inconvenient when you have small children and work full time .i look forward to your feedback .lindsey boyce i think they speak for themselves .all round very very good and approachable , speedy and honest . had to wait alongtime to get served always get a good service in the shop in gloucester .sometimes have to queue a little , but generally ok . very happy with the information i was given and he answered all my questions . pleased with the service , and the advisor and my new contract and iphone . have always used xxxphone and had excellent service .the assistant in the shop ex plained my new phone to me in a polite and helpful manner . sales assistant was very helpfully very good service ! good service model required not in stock .not all display phones working .assistant polite but not knowledgable or proactive . there is always room for inprovement ! good service all round , thanks so helpful answed every question i had just brill at his job 10 good helpful service my rating is based on the customer service i received , not just for this i called but times i called previously ; the level of customer service is consistent . i put my phone in for repairs and when i called for details of when i was likely to get it back they could n't even tell me if the repair center had recieved my phone yet .which i found strange because i recieved a message from the repair centre so this is down to poor communication and in the mean time i 'm stuck with a terrible cheap courtesy phone that has the poorest features imagiable .so really not impressed since taking out the contract in june 2010 i av had nothing but problems you are always adding iterms to my bill then you credit it the next month i can not wait for the contract to end very helpful and understanding , thank you i have been a valued customer of xxx for years an are happy will all their services apart from 1 freebee rewards .prefeer bonus bank handler was perfect but i was hoping for more help seeing as i have been a long term , high paying customer but i was wrong .it just reinforces why i am terminating my contract and going to another provider everything was clearly explained trying to fix one problem caused another !i 've been trying to fix the company emails since last tuesday .9 days is too long to have these problems ! ! sukhdev heer promised us a 30 % discount at time of placing the upgrade .this has not taken place ! agent was good , but information was a little vague , but this was nit the agents fault . i am not well , having an off day .if you ask me tomorrow i might answer differently . i was .happy with the way i was treated . good service no no actually too busy sorry adviser was really helpful tried her best 2 resolve my problem great advise thats why my ratings were high problem is still ongoing but hope 2 bd resolved soon . the assistant was very patient and helpful .she resolved all my queries satisfactorily in a very pleasant manner .wish all your assistants can be like her . your customer services guy was outstanding , he was able see diagnose and remedy the issue with one of my accounts that previous operators had failed to understand .unfortunately , this has often been my experience with xxx but this guy has definitely restored my faith in your company . because i 've had nothing but problems since i signed up with you i was satisfied with the advisor but find your billing system , which was the reason for my call , incredibly confusing . no 1/2 hr xxxxxall4u the lady i spoke to was friendly and polite while staying professional she helped me very quickly . good customer care team and xxx is the best mobile phone network going i have trying to see my bills online since dec 10 , but could n't cos despite being bill payer , xxxphone had set up a colleague as the administrator .also we had been set up on different tariffs , i am waiting for a review of my bills . good customer service problem resolved 9 out of ten..you moved bonus bank it took nearly 42 minutes to discuss my issues and your website is so hopeless that my queries were not answered though , in the end , i had to go to another meeting .xxx 's opaque charging system is almost deceitful .your coverage is **** .my calls are frequently cut off ( even when speaking from a tall building in central london ) .i was promised a new sure signal which has not arrived .your calling system from abroad and receiving calls is highway robbery and you were deceitful about the cost to me .i gave your operator a higher rating as it was not his fault .not a happy customer at all . called three times person 1 made an appointment to call back and failed call 2 hung up on me and call 3 was adamant it could n't be fixed with just the handset and then after 30minutes of arguing found out he could . . unorganised and contradicting service because the girl i spoke with was more than helpful , very clearly spoken and polite and a real help : ) thank you because u took insurance off without telling me my phone is broken and i want a free upgrade !been with u for 16 yrs ! excellent customer service .great .very helpfull really friendly and very genuine . great service , very polite and extremely helpful . because customer service man was helpful in all categores and very under standing .thank u i was unable to access my account as it is a family account and i need the main name to be present to allow me access to my own account . was delt with quick and effectively by a english speaking person i was able to get through quickly and mark dealt with my query very well and was very efficient , thank you : ) she was pleasant and professional and very straight to the point fully answered my query the gentleman i spoke to was polite curtius and treated me like a person rather than a number i only wish more people were like him no help watsoever made 9 calls to 191 this after when purchaseing dongle on contract from darlingtoin store salesmen blatenly lied and sed no restrictions on dongle had to get them removed dongle still not workin passed all over on the fone will be not usig xxx pay as u go wen credit runs out appalled at service provided efficient , quick resolution to the problem of intermittent reception - sure signal box sent out for delivery tomorrow , excellent service . everything i asked was answered politely and positively .can't fault the person on the other end of the phone . very good , satisfactory because i was happy with the outcome but i wish it was not necessary in the first place she ran me through the steps of how to solve the problem , and was pleasant on the phone , also asking at the end of the conversation if there was anything else she could assist me with adding to good customer service . cos you asked because you have n't done what you said you would ? they were friendly and quick and resolved my problems 100 % staff were helpful and direct .only problum was waiting 2 long get through 2 some one ! disgraceful service not unless you are willing to return the fees you have taken from me for this ! u charged five pounds 4 a fifteen minute mob call not a vodophone mob adviser could not be bothered to ask why i was inquiring about the termination fee . xxx are a joke and when my account comes to an end this year i will go else were . helpful and efficient the problem was resolved to ful satisfaction but i could not hear the operator properly the agent i spoke with listened accurately , was sympathetic , quickly identified the fault in your billing system 's aggregation logic , apologised , corrected our billing record and confirmed his action by text . 10 query was salt with efficiently and promptly with ni fuss because i got my problem resolved very promptly and with curtisy problem still unresolved after multiple phone calls really helped me : ) they was very helpfull 2 day advisor was great , but the failing would appear to be a local network issue , which the advisor was not aware of . 3 months with no internet , being passed around and incompetent staff at call centres it ok i tried to cancel my old account 3 times but was givrn the runaround and cut off twice .no good .eventually lewis sorted it out .good man . called to see about an upgrade and i am now not going to bother and i will just go to 02 as i will get what i wanted from them with no hassle or problems and i am now a very unhappy customer and i will not be upgrading o renewing any of my contracts ! ! my issue still havent been resolved .i had to call your centre many times , get through to different people who cant advise or deal with it .when i have to return the call i can never get through to the same person so still have to repeat the same things again and again and they find another reason to ask me to call back .so far 5-6 times and this is a business account .so i would rate the service as incompetent , inefficient and annoying .wish me luck that i actually get anywhere .thank you for asking for my opinion but will it make any difference ?you need to implement a system where customers should be able to return to the same advisor . well if you had questioned me last time they would have been bad ratings as i wanted the access control lifted on my ipad which was n't resolved but this time the girl was very helpful and got it sorted ! problem was solved , person was very helpful .xxx is still far more expensive than most networks so ca n't recommend it much for that reason a good service this time ! good manners the advisor was helpful and pleasant so was satisfied on that area although i doubt that i would recommend xxx due to being told that i could only have 1 line on my account after being with them for a 3 year period , so been forced to look elsewhere . i cba waiting a long time for someone to pick up and answer background music a bit old fashioned no bcus they solued problem that bein overchargd has bn sorted !xjamie fantastic lady at customer services which is un common for xxx .welldon i love the service of xxx and people in the store are helpful and accomodating . on going probs 1 of which iwas contacted last yr bout my plan an offered 0800 0845 nums due 2no landline ihav nevered received it tried 2sort few times same prob wat with other probs i am leaving asap an my wife an kids person i spoke to was great , but not happy with xxx themselves the problem could n't be fully resolved , as there was no reason for the extra charges , but it was agreed to be taken off fine cause there was no reason for the extra charges , the guy was polite . awful service at resolving a big dispute that i have xxxphone is **** you just like taking peoples money i could understand him ,and he could understand me . the person dealing with my complaint delt with it quickly and gave me an answer even thought i had to ring back after 12 the lady i spoke to was polite , and the matter was delt with very quicky .im very happy with the service . i could not really fault the helpfulness of the customer service operator ! ! very kind and help full i have been with xxx 4 many yrs and have always had good service but o2 are giving me the best deal on an iphone .anne i realise now that i cannot remove myself from the 24 month contract which unfortunately leaves me a little tight financially as my income has been reduced at my place of work , i like xxx , your the only supplier myself and partner have ever used as you 'll see from my account we could do with a cheaper tarrif if poss regards steve underhill because last week i phoned about my bill the computer crashed i was told that i would be called back asap when the problem was solved , i am still waiting for call back .i phoned xxxphone today on another matter , nick was very helpful and answered my questions also sorted out my problem you failed to understand my call let alone fix it .you charged me 25p for my pleasure and kept me on hold for ages .all together unhelpful .having been with xxx 14 years i expect better . xxxphone are the number one for me and family and iv been with them for sum time .never go to any other network .xxxnumber 1 it still doesnt work my mms .not very happy at all i have had this phone 4 months absolute rubbish or is it xxx person was not very customer friendly would b nice 2 b informed when u r doing work as i thaught phone had gone wrong .due to your updates my credit disapeared but after a phone call 2 thomas who was very helpfull my credit has been restored good service just very pleased overall because xxx is great , can i have a free ipad2 please ? trouble with phone since getting it but seems fixed at last the person was understanding n help me to understand my bill n ence resolve my issue . i always have a problem with my bill , it did n't seem real what i pat but , it is hard to get all the calls you make . my daughter had phone ur office ,on my behalf and it had been delt with in the most reasonable way thanks it has taken me 4 calls being charged 25p a time to finally get sorted also passed to numerous people who dont speak very good english and i found it very difficult to understand them because the network is down and that i 'm not getting the service i 'm paytin for thank you you have cost me a lot of time and money xxx phone are good but still room for inprovement overall good because i still could n't be given an explination of were my credit has gone .since8ish tues 17( h of jan until wed18th of jan i have put 50 pounds on my fone ... i used a free messegin app most of the 17th and i was in the hospital until gone 8in the evenin ,and then was n't able to make calls ,txts ,bbm or free app..about 10ish ..used it this mornin to call a landline and it cut out statin i had n't any credit.putanother 10pound on the fone to fone customer services ..which makes 50pounds altogether...now i 'm no brain surgon ,but its gone somewere not unless the cost of txts has gone up considrebly more then i do n't know were my money has gone .... i would appreciate this matter be ressulved by some mens or i will be takin my custom elsewere ..... staff was polite n dealth with my questions satisfactory unable to answer query and was transferred unexpectedly to someone else and put into another que donts ask too much please : ) my request was dealt with in a polite and understanding manor which i am very great full for brill service thanks . call me and speak to me in person . advisor was really helpfull and identified and resolved the issue and spoke english! ! ! just a shame she works for xxxfane , the 3 bar network coverage provider ! ! ! i rang the help line 4 times first time i was disconnected second time hung up on but the third time the gentleman was very helpful he tried to help but could n't so he put me through to your technical department which cost me again and they hung up on me too the last time i rang i got through but got disconnected but the last time was a fault with my phone i had to wait ages then put on hold and i 'm still not sure the issue is resolved no doubt i 'll have to go through the pain all over again yes , the person dealing with my problem was extremely helpful and efficient .thanks . knowledgeable advisor who provided a few different solutions to my query .will need to put suggestions into action to see how well my problem is resolved . prices are expensive compared to other networks like 3 and orange .good customer service though . very satsfied with service pleasant manner ,clear and direct english spken ,a lot of asian telephonists speak wth accents that are hard 2 decipher and all in all much 2 fast at times ,wheras ths guy made hmself well understood ,i ws happy wth hs efficiency and quality service ,may u employ more of hs kind that give a more personal 1 to 1 approach ,is th best way 4 xxxphone 2 move forward and keep their loyal customers in ths age ,enough 2 value our opinions ,a big thank you from me 4 supplying a great service ,all th best 2 ye all who work so hard 2 kp th customer satisfiedxxx very friendly curtious and professional customer service rep because the service is good , just that i could n't understand some of the people who i spoke too ! :d it is all on your system .i ordered a phone on monday due to be delivered tuesday - the incorrect name was put on the package so it did not get to me .i was then advised that it would be delivered today but again when it never arrived i was instructed that dpd were never told to deliver and it was back with xxx .i was then told i can not re order until tomorrow so will be waiting until friday .i am very unhappy with this level of service and so many mistakes made on your part and i desperately need a phone and pay a lot of money each month for a service i am clearly not receiving i like xxx support staff they are always helpful when i call .fook o2 and them other twats .top support , top ratings , end of !heart u all at xxx mwah i am very satisfied with the agent , just not the outcome ... good service all round and thts 4 questions not 3 haha my rating was poor as every month my bill gets issued and it wrong since i upgraded my phone back in october my issue was an internet issue ( not working due to a network fault ) .the advisor was extremely polite and well spoken . im just realy happy with your service unhelpful felt fobbed off because he answered all the questions i asked and have me the information i required quick and efficient service .thanks when xxxphone improves its 3g in my area and actually mean when you brag about having the fastest 3g speeds in the uk. regarding internet data ... i requested to stop me when i used my 1 gb ...i dont wanna go over but you people saying that we cant stop u...is it not funny ... i have been a xxx customer for over 18 month and normally get great assistance when i call customer services .today i phoned customer services and spoke to a very helpful advisor who then put me through to a very unhelpful and rude technical advisor .his attitude was appalling and his advice did not help me with my problem !i still have no data signal and fluctuating phone signal and i 'm reluctant to call back in case the next advisor has the same customer service skills .on the whole i was happy with the first advisor i spoke to but the technical support advisor was useless ! just kept getting passed from customer service , to technical advisor then to warranty ... guy i spoke to helped me with everything i needed help with i thought xxx would hv been prepared to compansate there customer for the inconvience caused .xxx are usally first class .? the gentleman on the phone was extremely helpful , friendly and listened to my request very effectively .i have always found xxx to be fantastic , hence why i have been with u for a 15 years :-) miss sold package ! no one had a clue! things that should had been sorted last october i had to do again today!communication your end was shocking! the list goes on i phoned to have restrictions lifted on internet usage , ie national lottery site .followed orders to turn handset off which i did 5 times and still will not allo me access .was told it could take 15 mins to update ...it has now been over 3 hours . prompt .efficient .polite .that 's the service required and that 's the service received . all you have to look at the notes on my account and you will see ! 9 very helpful assistance from the member of staff and the query resolved . because i find vodofone cheeper on freebezes great service from uk team ....foreign call centres **** ! ! .... wayne is a very helpfully person .he made the upgrade a very easy thing to do ! ? because i was happy with all aspects of call and outcome i was put on hold for 10 minutes and never spoken to my ratings would now be all 10 .when i replied my phone was n't fixed but for some reason it has now no because he was very helpful & kind . after getting through i was put on hold while they tried to get me an answer but i got cut off & no one called me bk i do n't usually get bad service but this is not the first time i 've been on about this problem great customer service problem not solved blamed on network fault the customer service advisor was fantastic at helpin me , however i got cut off after i was transferred t technical team n i had t waste more time ringin back ! ! ! ! ! said they was putting me through to a different department and hung up on me ! iv been a good custermar and you do not give a dam if i go or stay because they guy was really unhelpful and had a serious attitude ! ! ! ! the person i spoke to was very helpful and dealt with my problem efficiently well until the problem is solved i ca n't rate higher .but she was helpful and polite , easy to understand but as it was a tech problem it was out of her control .but very good help all the same . my query/complaint today dealt with mannerly & professionally & resolved immediatley by a lovely young lady named ashleigh .she was a credit to xxx good service from operators .there was a tachnical issue . because was good service and helpfull so i was happy with as u took my complain and u helped me to resolve my acc n price plan thaku very much because i fnd early and the lady was not very nice and my calls r so expencife five pound last no time iam thinking going 2 o2 network but i have been with uses 4 so long i dont wont 2 but i will if things deos not change thnk u the dispute about my bill was not resolved but the person dealt with my call well and has updated my file .i hope it can be resolved soon . now had second thoughts as i have not any use of blackberry since my phone call .i was not told that i would b able 2 use my blackberry for 24 - 48 hrs overral i say five oup of ten do you for vordaphone cos im paying 4 internet per day 2 get online then wont let me on againg its a rip off contactd trading standards resolved quickly no excellent service .got the answer to my query . csr v knowledgable , courteous and quick in solving problem with handset aswell as being patient with me , as the customer whilst trying to carry out ryan 's instructions .well done ! the adviser was very helpful and polite no resolution for my problem i answered your questions as the agent sorted the delays out . solved ma problem : ) call if you want detail . well basically i have been told that my iphone 4s is useless in the area i live in as i can not use 3g signal much due to xxx network in this area and cuts out calls .not happy ! quick service helpful and easy to talk with because i didnt have to wait long for a ring back ,and the advisor was very attentive and happy in his approach ,cauldnt haue been more helpful 0 , he was very rude , lovely lady , very helpful and cheerful . v helpful girl quickly solved my problem why will anything get done had problem with my tex service i got the information i needed with little fuss : ) yes went with xxxphone because they are a world wide company ,but now wish i hadent due to there very poor coverage in my area 20 miles from central london ,keep phoning but keep being told its not your fault and you arnt responsable for poor signals won't stay with u once contract up the reasons for my ratings is becose im still waiting on my txt with my settings for the internet helpful and informative i was very pleased with the service i phoned customer care 4 times they didnt help makesure my problem was fixed . 10 out of 10 because every time i ring the problem is always delta with quickly and they are very helpful and friendley i thought the service from xxx was very good new phone i did not no how to set up internet quick , efficient , friendly . good service polite frendly well informed .goodservice .shameabout the carriage charge i could have collected one from our local store free . i felt that i did receive a good service , and at all times very helpful . it was n't sorted totally but the operator was friendly and helpful just thought that the guys were patient and efficient .i also got through very quickly .nice in this day and age . because the xxx network is really poor now and i am not happy with the coverage .but in other hand the adviser was really helpful and did exactly what i wanted polite and helpful but i wanted to reduce my bills a bit more my money has n't been returned .was told to take my statement to a branch a comedy of errors basically , i was sent to my local xxx store a few miles away from home to check my sim in the stores iphone but when i got there they did n't have one , i was told to do one thing by the lady in the store but told not to do that by an operative on your helpline so basically i still have no mobile internet but i do n't think i can mentally cope with anymore dealings with your colleagues in egypt today so i will readdress the problem again tomorrow . well train ed staff but systems need improvement moving to onenet ....not see account online !letter end of service ...i was not told no online access .went to account not there . the girl was first class being helpful and put right the mistakes made by xxxphone who i think were trying to con me . matter has n't been resolved . you only needed to confirm details no comment call centre staff very obliging and helpful but on hold for 20 mins ! helpful courteous and successful information i phoned to get a technical fault sorted and it was done efficiently and effectively ...............unlike the last time .credit where credit is due . my still waiting for top up from 230pm yeasterday and still waiting i did not find the guy particularly helpful when i rang to see if i could up grade to a bb bold .as a long time customer with two phones i was expecting more options and flexibility . somethings not explained when i started like the data pack how to use it also u cant call certain numbers like 0845 im still waiting for my old number to b installed after giving the pac code a few days ago very polite and helpful stacey the customer service provider that i spoke to was really helpful i hope they have resolved problem **** service , and my problem was not solved . customer service was good but my bills keep comeing up higher and higher each month and i 'm useing the same usage and u can get cheaper priceplans than what i 'm on ...thanks i was treated very bad by xxx .imade 4 journeys to different stores to be told i could get my handset for my upgrade they had already done until 3 months .i had to then go home and call customer service for an hour .i have never been treated so bad and have been with xxx for a long time .it 's only when i stressed the fact that this was disgusting and i would take my service else where i got my handset delivered in two days as promised .it 's a shame as i have alway gave positive feedback with xxx until now . no adviser was polite and helpful and resolved my query quickly i was overall happy with the experience and the length and fashion in which it was resolved she got everything sorted out for me and did apologise for the error that was done on my account got passed around 3 advisors before it took last advisor 15 mins to sort my simple request to cancel online account no. good product knowledge , helpful and friendly very helpful the agent was very helpfull and nothing was to much trouble the young lady that i spoke to was very helpful and polite . i received a most helpful first class service , from a polite and efficient member at the end of the phone . he was extremely ignorant and did n't hardly speak and at the end of the call just cut me off , my phone is still the same .i had no help at all ! ! ! ! ! ! very helpfull and polite !also did the ring back option and was phoned back within the stated time ! ive told you are you reading these txts or not ! adviser very helpfull had happy speaking manner not easy to take a number off my package polite people my task was completed quickly and courteously had a problem with 2 bills and the young lady sorted it perfect still no internet being charged for package too much different advice at my expense quick easy and very helpful and call centre in britain . was knowledgable and helpful on the phone - good phone manner cos i was happy but now i have just learned that the thing i called for you to do you havnt done so thanks for nothing overall pretty happy .though being told that my online account needed to be deleted ( after 10yrs ! ) and then i would have to re-register so it would enable my openzone access , seemed a rather crazy solution . i am not natuarally good with mobiles so when i realised that i had made a mistake with my revised price plan i phoned to find what my optiones were .i was treated with the utmost courtesy which i found most refreshing in this current era .i took the time to find out the name of the employee , sinead , so that i might be able to reward her in some way for her help .this forum has afforded me just that opportunity .thank you sinead . that would be 4 questions : ) i was cut off prompt reply not much waiting time and professional response you could not answer the questions and could not put of through to department because my initial problem has been sorted been with u 11 yrs with no problems.paul rang me back within 2 mins to answer re change over satisfactory .long time customer was n't offered anything had to ask .i came up with solutions not you . excellent service all round .thank you . the system was very slow when i bought the new handset , i bought an insurance with the blackberry bold 9900 ( white coloured).ibought the insurance , when i bought the inurance , i was neither told that you dont cover the colour , nor i was recieved any further terms and condition papers which i could recieve , last week i lost the phone and i appreciate that they replaced me the handsetbut replaced the wrong one i .e bb bold 9900 ( black coloured ) instead ,i am trying to explain you since morning but no one is ready to help me out .nowwhat can i do .the tarriff i am paying is for the white bb 9900 bold not for black ,i want u to give me the correct handset ie bb 9900 white bold obviously all areas were dealt with in a satisfactory manner not a good phonecall short blunt answers no empathy with the customer was only a small query but was dealt with a strict no can do attitude i got the answer i wanted but had to probe for it and in general they could work on their customer interaction instead and maybe give reasoning for their answers instead of an attitude of i cant wait to get the customer off the phone .the first advisor i spoke to was excellent he helped with my billing but it was the third advisor this in regards to three seperate phone calls no transfers very satisfied , problem with phone , exchange delivered tomoro! happy with call . satisfied with service phone brakes all the time .had 7phones now and ca n't wait 4 my contract 2 end so i can go with some1 els your shops do not accept cheques but told on the phone they do good service i need help ref .my bill .solution was a great relief because the service was really good xxx was rung back instead of having to hold .problem dealt with quickly and efficiently . very polite and helpful but could n't help because my iphone is over a year old hence the 5 for question two .thanks fed up with automated payment service failing to work and having to call again wait for person to speak to did n't solve my problem .made me do the running around to solve a problem i should n't have found myself in . everything was resolved efficiently and quickly with the utmost manners the girl i spoke to was cheerfull and very helpfull made me feel she wanted to help rather than had to well done to her overall am satisfied with the service your level of service delivery is good .however , i ca n't give you a score of 10 because of the danger of becoming complacent . having signal problems for 3+ weeks now .no explanation , advisor tried to blame my phone firstly then realised there was a problem with masts in my area .not dealt with well , did n't listen to me .no progress made or date when problem will be fixed and no money back due to lack or service . good service i rang up 2day 18th ,and my freebeez has not been put back on my fone and my credit , incorrectly transferred , held on hold for far too long .advisor told me incorrect information and then sent the wrong documents to me , clearly did not listen to my query .very unhappy ! ! the lady i spoke to was very polite and helpful and arranged my refund there and then .she explained everything clearly and was efficient and professional had a problem , rang up , problem got solved ... good service .friendly , helpful advice .the best i 've received in a long time .keep it up xxx .in such a competitive space service produces customer loyalty .thank you . friendly advice & got deal i wantd i really love xxx the staffs dealing my problem are brilliant this s why i stay in xxx .thank u . not gao pot adviser was very helpful , patient & clear .he offered alternative solution when 1st option did n't work .went the extra mile . good customer service think it 's a very good service friendly service and explained the reasons to why i could n't downgrade the contract .giving full dates to when can cancel .thank you . as the gentlemen was very helpful with my enquiry for a problem with which was my own fault i have a samsung 360 and as the 360 system has been turned off i cannot recieve emails and was looking for a new exchange phone as i was told in your shop that i could change in march . i thought you might give me a change now rather than in march . but i was told no! my problem was resolved .they were courteous . no reason the problem still is n't sorted after ringing 5 times and they were rude with the fact i could n't hear them properly 10 appalling technical help because as usual your service was quick and efficient atenction and care with the problem thanks xxx . i would n't recommend xxxuk as i have had nothing but trouble since i changed from payg to contract , i certainly will not renew my contract once it is finished !my query was n't resolved completely because the information that i have on my original order is not the same information as what i am paying .finally the member of staff was helpful but could n't fix my problem because of contract ! beause he was helpful and friendly q1 -8 because i had a little trouble getting the right menu . 10 pleasent and quick result .:d person was very helpful and patient with me as i could n't understand my bill and had no problem explaining the same thing a couple of times . service polite .straight to the point .questionresolved in no time .thanks polite assistant but did n't find the plan easily on the computer and took a while to set it up not happy with my plan as i need more mobile data .only way of getting extra mobile data is by changing my plan .there is no point changing the plan as i do not use all my current free minutes .why should i pay more if i do n't use free minutes .i have been with xxx since 2003 and my monthly bills are generally high .i 'm very disappoint that xxx can do anything to solve my problem . 10 i have had nothing but trouble changing to my new contract ( with one issue still unresolved ) .i was particularly outraged that despite making it very clear that in relation to a refund i was entitled to that i required the money to be paid back into my bank account it was still credited against my account . the opo was pleasant understood my enquiry and seemed to kno the solution .unfortunatly the txt that wer the solution to my problem never arrived .this is the 1st time iv ever had a problem with xxx fone so will giv the benefit of doubt . very happy with service good customer service skills the lady was very helpful on the phone and solved my problem person was good but issue not resolved brilliant service how do mean i got put to departments i didnt want or need .my questions were n't answered .i couldnt understand the woman .left waiting . 2 i use xxx for phone and dongle because its been best network ive had .i rang with a question and didnt have to wait in a queue xxx rang me back rather than waiting .and the man i spoke to i could understand and he was very polite and very helpful and answered the question i had in an easy to understand way 7 because you were polite and 0 because you could n't do what i wanted that 's why i put 5 at the end i think that the ratings i had given was a fair judgement from the service i received i find that xxx is very blue chip and works very well for me and my business . i was on hold for over 22 mins and still did n't get problem solved and your staff do n't listen they just talk over you i was satisfied with how quick my call was answered and with the answers and the service i was given to my problem that 's how i felt they should be answered good service problem was not solved and was put on hold for ages the chap that dealt with my query was most patient and helpful friendly effcient team i renewed my contract in october and i 'm still experiencing problems with billing inaccuracies which are still waiting to be resolved . v good service gave me the info i requested quickly and with a good telephone manor friendly service but a lot of waiting because i have had to wait 4 days to use my phone very efficient polite professional calltaker dealt with my query .he was a credit to your company :-) i am a technical idiot.butyour operator very patiently sorted out my problem to my complete satisfaction . long wait .still waiting for my sim after 2 weeks . last person i spoke 2 v good , but on hold 4 ages earlier , had 2 repeat info already given and was cutoff and had 2 queue again . after you took double the bill amount the lady on the phone was v helpful in sorting it as the.lady on the end of the phone did what i asked and in very good time for me service 's have been all over the place and down , and when i enquired about compensation for loss of services , xxx declined .not good enough .leavin soon got the job done swiftly everything was done with great detail and with clear knowledge just very helpful first class for years satisfactorycompetent andreliable she left me hanging and did not confirm what i should do 9 being called `mate ` was quite frankly unprofessional .the blaze style of the operator was unprofessional and i did n't get the advice or service i expected .plus it cost me 25p or whatever for a conversation and a ten minute wait on hold for a chat i could have had in my own head .waste of time and money . all questions answered i was treated really good and got what was needed bit confused at outcome .still no freedom pack .unsure when . nothing resolved my issued were solved swiftly and efficiently the lassie was nice looking . self explanatory . incompetent staff ! , i had to call so many times asking to get a new sim card , and proof of purchase i lost my phone on the 11th of jan only to get a new sim card on the 18th such an inconvinience and ur call centre people are useless !they know absolutely nothing ! completely satisfied .i t query with dongle resolved she was polite and helped me as much as she could so a 10 that 's way your serving cause my problems were solved when i called because everything i need to get done got done overall 4 i felt my problem was dealt with quickly and put through to the relevant people . because we should have better package deals no reason really lol the woman who i spoke to was helpfull no resolved in one go no gd service quick response pleasant patient adviser and problem solved i 've been trying to resolve my issue with xxx since sep'11 but unfortunately still remained unresolved to date as i 've been given different advices each time i call for help and assistance . i was left on hold so long i when back of the q and you did n't sort the problem out it took me well over 30mins to finally get through , i was cut off 3 times when i finally spoke to someone it was fine monthly service that i chose had not been set up properly causing my service , which should have been seamless month by month , was cut off on two consecutive months causing problems & embarrassment in particular when. i was in a meeting & needed to make a call the other day .in addition i feel that the compensation was inadequate ! i had clear informative and hopefully honest answers to my questions . took 2 payments out in one and now i got to wait 7 day to get a refund not happy ! ? ! ! ! ! ! ! ! ! the guy was rude and not listening to my problems .he was condescending my query was dealt with very quickly .the people i spoke to wer very polite and very helpfull the lie about doubling my data if topped three and even lied that my data will be doubled if i only enter my email before topping up .it was just a scam to capture my emai .i 'm very upset about it and planning to go virgin the guy who took the call was exceptionally quick at answering my question , however xxxs automated system is supplying customers with inaccurate / false information happy with the last caller but the other one before did n't give all the information the service by the advisor was very gud but i feel as a long term customer with xxx i cud have got a better deal ! i 've constantly got the same problem time an time again ... i 've still not received the battery charger from before christmas that was ordered ... my battery does n't work for long although it is a new phone ...the girl i spoke to today in the technical department had the wrong attitude if she ca n't be bothered there are thousands of pple what would take her right arm for a job ! !i pay for a service in which i do n't get because you owe me money no. if xxx ca n't provide me with a simple answer to a simple question , i 'm not inclined to devote more time to you . i 'm not very happy with the service my internet does n't work and my credit vanished u have gave me 12 pound credit its not the same as 100 mins useless support staff when i contacted for help .annoying and harassing the way you pester customers for feed back i was just very impressed with the whole service fobbed off yet again and no help at all .clearly your feedback to xxx is having no effect , customer service remains very poor . after being with xxx 4 many years i have seen a decline in its services 4 xxx this is why i have given it this rating . i was n't impressed with the way i was dealt with . having been previously been told 3 different phonecalls i was dubious as to whether to trust what the man was telling me but he seemed very eager to help with .myissues and hopefully they 're resolved now just exactly how i feel about the service the adviser checked the area and said there was no problem !then said he would get in touch with technical support but i have heard nothing back !i am still experiencing the problem and will make contact again if not resolved by tomorrow ! the person i spoke to was very pleasant and did their best to help me .was only marred by the fact that there was a mistake made with my bill to start with . 3 good service , helped to achieve what i wanted . bcos i rang today and was put on hold for ages then cut off and this happens all the time ur staff arnt interested there have served me well and to my business . cause i love you i have been with xxx for a long time now and al ways have had great help if ever i have a problem thank you julie after 2 calls i was annoyed ,but xxx made me happier. .with goodwill gesture .asfound out fault was with xxx not myself . customer service representative was pleasant , communicative and quick to provide accurate information i 'm lazy ...not really , was a good service . everything was satisfactory it was an easy question and the young lady dealt with it quickly and with ease too busy , have nt got time 2 keep replying 2 these texts the young lady i spoke with earlier today was pleasant , personable , and understandable .her customer service was certainly better than what i am use to in england .and , indeed reached over and beyond the standards i have incountered with some of xxxs other customer representitives .my query was resolved promptly and it was assured that i did actully fully understand my accounts .all in all i believe this was as a result of the young lady allowing me to fully communicate my query and answering relevantly .in closing i appreciate the customer service i received today on the call in question . no reason .just trying to help your advisor was patronizing and was denying facts i have a proof for im still waiting for you to sort out my mobile ,menu : feature not being supported ?after your network crashed yesterday ! because the help of ur customer servise agent was profesinal an speedy however i did struggle to use the automated servises . i had to call three times .advice i was given was wrong first two times . happy to help .; ) the women i spoke to was very friendly and understanding she sorted out what i needed doing . because it was no help to me . satisfactory service talked to someone from warrington as opposed to delhi with orange customer services the adviser who attended to me is absolutely the right man for his job .am satisfied coz i didnt wait 4 so long and gave me a quick response to my queries .ta . reasons being-overall assistance was very good kind & polite dealt with matter promptly but xxx could still come up with better offers as not everyone has access to internet thankyou nice communication , solved all my problems . service good , rep good and what i expect as a high paying customer . the reason for my rating was due to the help i was given wen i did finally get threw which did take sum time the help and rectification was speedy and i was totally satisfied with the outcome .also the extra information i was given was very helpful .maximum credit to the person who dealt with me , thank you . no comment good service .no waiting on hold .and friendly polite staff because the person i spoke to was very helpful and gave good advice i was happy with how after 4calls my problem finally got resolved as the man knew why i cudnt access the internet ,i scored a 9 as i was dissapoited that the internet wud be down for a fewdays n i needed it for work ,so would of scored 10 otherwise 19 if you were that bothered you 'd phone me . its how i felt the adviser was helpfull , only thing bad was the que as i had to join 3 times i have been poor info nice person to talk to she gave me the information that i needed an was real polite n new what ma query was about ..she understood and made me understand what was goin on with the query an i was satisfied with the out come call answered promptly , issue dealt with quickly and efficiently . genuinely excellent attentive friendly and prompt service . good service expensive call packages but ive stayed with xxxphone for 15 years because of the customer service 6 would have rated higher but in the past ive rang to change payment date and been told all done then it hasnt been and ended up getting bank charges from my bank the person who i dealt with my query was very knowledgable so my issue was dealt with quickly . excellent advice once i got through .disappointed at time it took to reach customer services representative network failure quick and efficient service , by sympathetic , and friendly staff .thank you . i have called 5 times in 2 weeks totalling well over an hour trying to get itemised bills as per my contract .still waiting for promises to be delivered on and to get anything that could be called ` customer service ` .requests for someone to ring me are ignored .wondering why i should stay with xxx we are on 300 text and web but the money is going on but not the text and web we have to ring every month and its doing it to 4 phones we are not happy adviser was warm , friendly and genuinely helped .she enquired if i wanted any other thing sorted out and she was quick as well .extremely proficient adviser no v helpful took time tried their best the fact i 've bn a xxx customer for a number of years but as soon as i forgot to pay a bill i 'm getting debt letters sent through my parents house also the fact that your staff phoned me on 3 different occassions although it was `apparently put in the notes ` i 'm a loyal xxx customer and will pay the remaining of my contract but afterwards would consider it again !although some of your staff we 're exceptionally lovely i felt it was a tad overrated debt letters instead of maybe trying to contact me more then once ? over the past 6 months i have had freudulent use on my account , my account blocked twice and today my internet usage which i need for my business restricted for no reason ...not a very happy customer and will not be renewing my contract after being with xxx for 4 years i was told i could upgrade only to be told i could n't , this is frustrating tryin 2 ring a number without success & no-one can help ! good service , good knowledge , quick answer , positive feedback . very helpful and polite helper . there person i spoke to was very helpful but my problem never got fixed due to a signal fault i think i got excellant service helpful service the staff i spoke to were friendly nd helpful ! all sorted at the moment but signals keeps getting lost so very frustrating just read through the call notes .very disappointing proficient service , helpful staff and good value for money . very happy with xxx service in contrast with certain other telecommunications companies . the gentlemen was very polite answered my to queries asap then corrected them for me .this was very much appreciated . quick , efficient and helpful no was set straight ( eventually ) on internet set up .also my price plan was wrong+it was put right .ifi had not made enquiries i would be paying double for only a small (add on ) to my pack .thanks to your customer care advisor ,i should be on track now . well he sorted my problem and told me cancelled and had an email . very helpful person ! !because she explained ever so carefully everything i needed yo know ... i got told to just call in to cancel one of my lines when i took out a new dearer plan and now got told ca n't do that and that i have to write or email it in .i would of done that in the first place rather than having to waste my time calling and then having to answer these questions very lengthy time of representative finding info which could not sort my query wrong phone and sim sent out they were great , friendly and polite .they resolved my situation and were very patient . no it waz good a really good service thanks : ) ) this is not the first time i have asked for copies of my invoices which we have not had since october .we have the same problem with a yes/ xxx account which the operator would not look at this for me .very poor customer service ! ! ! ! ! my htc desire s is new so i did not know that it had a power save option .the xxx staff at 191 did not think of this and so could not fix my problem .i worked it out myself after a while . 10 out of 10 very friendly and she actually went out of her way to help !best service i ever got in xxx !truly if u had more ppl like her things would be so much easier ! very helpful and compassionate response at a difficult time for me the adviser on the phone was very helpful and sorted out my problems caused by previyos advisers ! !i have occured bank charges abd the adviser told me how to go about getting them back the lady i spoke to was very helpfully and sorted my problem very quickly and efficiently .x the advisor was helpful in finding out there is a network fault causing the problem , but i was dissatisfied to be experiencing the problem in making and receiving calls and text and using internet for a number of hours very dissatisfied with my phone been back twice for repair in weeks of each other just wish they would give me a completely different handset all together as i 'm really not happy with htc and i wo n't be using xxx once my contract has finished very helpfull with advice i did n't even ask for but very good advice the advisor handled the call in a professional manner same problem over and over again- not dealt with .guy was nice and helpful- hopefully will sort it ! quick responsive service i was very pleased with the service , i found it very quick and easy , with no problems at all . seem 2 be kept waitin once i got through inform by adviser sysem was slow your staff member was friendly and helpful , it is just that i still ca n't get online using my fone happy because ive been with u a long time and never missed a payment , i thought you help me better than you did iam paying for a phone thats not been used in two months and dont no when it will be used again could be one too six more months if ever again ? grant was great n helpful xxx has always been very helpful and polite to me the person i spoke to assisted as much as possible , however as a company , xxx have not offered to recompense me for the lack of ability to make/receive calls or texts at what turned out to be an important time for me to have this part of my contract fulfilled 18 years of continuous good service from xxx my query was dealt with efficiently and courteously as it was s gd experience excellent service helpful friendly staff althou it took 6 call 2 clear up your error yor staff where as helpfull as possible . the mobile in question is a company issued mobile and your advisor was not able to access the account as i didnt know the security answers .when i asked what the security questions were i was told by your advisor he was not able to tell me .now this is fine if this was a personal mobile but as this is a company mobile how am i supposed to know the answers to a question when your advisor wouldnt tell me what the question is .this seems to me to be very poor customer service !it is not as if i wanted any information about the account , all i wanted was your advisor to check my internet or vpn connection as i was having issues connecting to the internet .i am aware security is needed but i am not a mind reader ! she was very helpful patient and very welcoming - well done unlike other xxx workers from stockport - i must say stockport customer service team is so rude - but this woman today was an expample to the rest - well done i thought the gentleman i spoke to was helpful and very polite i spoke to claire in upgrades .claire dealt with my request very quickly and efficiently .thks because he was helpful and starting off the process quickly to sort it out . the guy i spoke to listened to what i was saying and was very helpful (unlike bt) .thanks all my questions were answered very politely .the only reason i only gave an 8 is the time it took your computer to find the answers to my questions did n't resolve my problem will call back tomorrow good quality service and customer service was just being as honest as possible ! your system asks to input your number then your operator asks again .nobody seemed interested in problem .had to call 5 times .cut off once .passed to someone else once .had to explain problem 5 times .spent over 1 hour on an 0845 number at cost to me and profit to you . because the insurance for my ipad 2 was denied and i 'm not a happy customer at the moment i have a sim card with monthly payment and my contract gonna be expired on 19th of feb.and i would like to keep my number as `pay as you go` .thanks based on the call i would of recomended xxx coz the girl was really helpful & polite & professional unlike some people i 've spoken to from xxx , also she offered me different options which i am trying .but to be honest i am quite disappointed in the network coverage as it does make m life quite difficult fine becus u help me cuz i can tell they do n't really care on my problems they just see me as another caller coz the wee burd i wiz talking 2 snds nice lol and i want hur number : ) the problem has not been resolved hence the high score for question 3. very helpful and efficient my query was dealt with fully .he explained everything was polite and very helpful . because l at last spoke to someone who was helpful . the lady i spoke to was very polite and was very helpful today was the first time i have had my complaint dealt with propery i gave ratings based obviously on today and the fact it has taken fifteen months to resolve my complaint .my business is obviously not regarded as important enough . helpful , &solved my problem quickly customer service was excellent ! ! ! the people i talk to do n't understand english , some put the phone down on u , some are dam rite rude , just do n't rate xxxphone at all yesterday i got a call 2 say i was due 4 an upgrade but was cut off and they didnt call back .today i called into my xxx shop who also said i was due an upgrade but as i am on my sons account i couldnt do it in the shop without him bein there but they told me to ring 191 and get my son to confirm his details which he did only to be told i cannot upgrade until the 1st feb by phone ! you have obviously paid no attention to my first message reply . customer service advisor was very pleasant and helpful . very unhelpful no time frame mast fixing no solution offered no compensation er........because i 'm happy withe service i received . 5 your web site to claim my freebee reward not working the person i spoke 2 didnt know when it will also ive been trying 2 claim my reward for over a week i was happy with the service had to phone 5 different times to resolve a simple issue , misinformed when upgradimg my phone .last person managed to resolve things that should have been done in the first call ,very unhappy . not satisfied with upgrading .after being told my upgrade was in stock and when it would be delivered .then received a text and call on delivery date to say its out of stock .ordered on 14th and still have not been given a definate date for delivery .and i have had to borrow a phone as mine is not working anymore .thanks this is getting annoying sorry i want to help but this is disrupting my evening .not a fan of text for this 0 all discusions to day could not be faultf unlike dealings in past when iam due phone it was very good services that 's why i have always been on voadafone : ) was n't happy with service , tried 2 fob me off by telling me 2 take phone 2 xxx shop when there was nothing wrong with either of our handsets and nearest xxx shop 15 mile or summit away .did n't fully check the facts b4 advising , shocking customer service . the telephone staff member was helpful , but i still needed to visit a xxx store , and two local stores gave gave completely different advice from each other so quite conflicting views however helpful your telephone staff was , sometimes no substitute for face2face , but store staff have very different views on same problem which to me , isn.t helpful ! the advisor helpful because i believe i can contact xxx 24/7 ......and i know the problems i have will be sorted . no explanations at all .theymeant to sort out things . my problem was resolved quickly and efficiently .i was very impressed . because he was really helpful and delt with my query quickly and was polite no always been with xxx from my first phone .wouldnt trust anyone else .i was really happy that the problem was solved .the advisor i couldnt understand plus his wording of the instructions were unclear and he seemed bored .the first advisor i spoke to was far more helpful even though she couldnt rectify the problem i did n't understand what the operator meant .she said she might need to put me through to tech support to change the settings on my phone but i could n't understand whether or not that was the best option for what i wanted .she made me feel stupid so i chose to end the call rather than continue .i 've been on xxx for about 2 weeks but to be honest , i 'm already thinking about changing . rare had problem and delt with well when i have an bonus scheams free calls etc because the advisor , matthew i think , took ownership of lots of issues on my account and sorted them there and then .he did not promise to do something and then forget to do it , like so many of your staff of late . i called the helpline 7 times before i actually received the help i needed i find the tariff too expensive and feel that as a long term customer i 'm still paying over and above other companies .i 've stayed with xxx for 12 years but do n't get anything for this loyalty .staff are friendly . it took almost 10 minutes to get through to your team but once i got through it was easy to do 2 months after upgrading to a contract i am still having problems accessing my online account .however i the call handler did call me back and was very sympathetic so gave her a score of 7. very frustrated and regret switching from payg to contract youre service was fine apart for waiting quite a long time 2 talk 2 one of your operators . yes just ring you have my number ! ! ! ! fast responses but advisor had to check with someone else i was happy with both the service i received and the outcome of my query the person i spoke too was great , however i find the automated part of calling xxx very very annoying and frustrating not happy with the service , when contract is up i am thinking of changing to a different provider the gentleman was very helpful but he did not like to enjoy himself , not personality it was a pleasant experience .he showed compassion with a desire to help .in addition , xxx has well responded to my request .a good policy .well done because i was satisfied with the service i received excellent professional service it took four requests by phone and email before my request was attended to .but this operator final sent me the right form . the advisor was extremely helpful and did n't mind explaining things more than once and made me feel that it was important to her to help me find a solution to my requirements .many thanks . no she was very patient and got my problems sorted . you said ` dear customer , we 'd like to ask you 3 questions about your most recent call with our customer care team .all messages are free .` this is the 4th question !either you ca n't keep to your promises or you are incompetent either way unless i get an explanation or apology i will be cancelling all 8 numbers that i have with you as soon as i can .i feel your customer service has drastically depreciated in the last 3 years yet your constant text messages and calls after a call have increased to a stupid level more than any other company that i can think of and this could be the straw that broke the camels back for our business relationship .i will be seeking advise and looking for another company to work with very friendly & helpful youmg lady took the time to listen to my problem .within a few minuits my problem was sorted . simple and straight forward menu , was n't waiting for long to speak to someone .very helpful gentleman :-) good response and clear she was very polite but did what most do in the sense that once she did n't know the answer to my problem just gave me another number to get rid of me .i know this because the number i called gave me an answer she could have given me which would 've saved me a second phone call . the girl i spoke was the only person who explained what had happened with me trying to block a handset that i believed had been stolen .she was really good and helpful pleased i rate xxx to be one of the best network and pick up in most places good still do n't think problem with phone is resolved ! all my queries were answered by very helpful people who were knowledgeable about the subjects . problem resolved efficiently advice was concise and easy to understand the advisor was very helpful in all the aspects .waiting time was relatively short , we were offered seats , explanation was very clear and i felt like i was taken good care of .very pleasant experience . poor customer service passed to 3 different ppl and then cut off .last person was fantastic had a problem , the advisor helped me confidently and solve the issue contradicting information given about my bill ! the lady advisor , jenny from liverpool , was very helpful and polite , and helped with my problems and rectified them straight away . there were a number of issues to resolve going back to 2010 that had not been resolved by previous calls .this adviser spoke clearly , was pleasant and bright , and was able to confirm that everything was dealt with . the member of staff was very friendly and helpful advisor was very helpful quick service friendly and helpful when sorting the problem out they were fair scores . first class service in difficult conditions - at sea with poor reception helpful operator , solved problem quickly can't understand your staff good service very good service rang to query why i had no signal , and commented others on xxx in the area were also without service .this had been the case for 4 hours .was told there was n't any issues !emphasised several of us in 1 area had no signal so there must be an issue .was told to ring tomorrow if no better and could be up to 2 days with no signal .not the best customer service i 've ever received ... the call operator was good , however , having to switch departments is annoying when you have several questions . . i had rang previously to asked questions about my account due to me moving out the country an the last person i spoke to said there was nothing that could be done .the agent i spoke to today informed me of all my options an have advice at what was best not happy with the service ur providing , an as for customer service well ! ! i called up asking for a settlement fee and the xxx rep made me stay . ordered a new phone not everything in package person who helped v good just xxx as a whole is not up to par it was a very efficient service . honest answers to your questions . cause u asked me because nothing was resolved it seamed as though the call was cut off i was on hold for 10 minutes , so i hung up .my husband and i have been xxx customers for over 10 years , so will be calling back to sort the problems thank you . the solution provided did not resolve the issue 8 cos the man was so nice and helpful and polite and spoke english , not racist just nice to be understood and understand , very good service .thnk u because each time i have contacted xxx i have been told different thing about my account which i do not think is very good as it confuses my and also i just think if i get told different things how do i no that the rest of the thing on my account are correct but i continue to stay with xxx as i have had this number for many of years and i used to prefer xxx over any other contract i have ever had but im starting to question that laterly since this has been goin on .thank you ! due to outcome of my issues i object most strongly to being charged for paper billing after being a xxx customer for more than 15 years . some times ive had to phone because my bill was much been given a refund but had to phone more than once also sent email to cancel contract and had to phone to check was told it had been sorted but yet again i had to phone to be told hadnt been close i hope it is now i phoned because i had been getting prank calls from a private number all day however there was nothing you could do for me .the advisor was great but it did not resolve my problem in the slightest ! the person i spoke to with regards to reason i phoned was very helpful . good service the man was very helpful and polite my query was quickly resolved xxx ar top quick efficient service . as yet things have not yet been resolved and awaiting to see results . the assistance was trying to extract private information .which did not concern the request which was in issue .the use of the data protection act was out of context . coz i felt tat i was dealt wid in a profetional maner great service , solve my query very proficient way .very very happy : ) the man i spoke to nick he listened to me and understood my problem . he quickly help resolve it .10out off 10 to nick ! ! good service , resolved the issue but was on the phone for a long time excellent communication and great advice with regards to my issue also very polite and spoken with a good manner a****** the guy i spoke too was extremely helpful , the most helpful person i have spoken too in fact , he was impressively polite as it is rare to see people with manners these days and the problem with my phone was sorted with ease .he was very knowledgeable with every problem that occurred ive had problems with my texts not being able to send twice today and both times nobody has been able to help .overall voafone are a poor network and i will not stay with them as soon as i can be bought out i will .they are not as accomodating or helpful as other mobile networks .especially when it comes to late bill payment they just cut u off straight away without hesitance or understanding circumstances and its pure and utter greed . they did n't offer how to find the app that would have answered my qu . i am so sick of the bad network and very slow customer service and you say you charge premium rates for good service but you are too expensive just good customer servicevery helpful did listen to me . she got the job done 1st time around problem was not solved . not helpful at all and would love to leave if i could its was one of those times when i thought you were the people in the wrong taking money but it was the coop your staff are always helpful so i phone and said sorry but please try and match people that they talk the same speech assuming the money promised is repaid to my account as promised the experience will have been without stress or complication and was carefully looked into . the network itself usually works really well and is the reason we stay , unfortunately the customer service is more often than not , poor . i had to hold a long time when operator had a task .was n't happy at all did n't have time to waste no been told my fone was not insured when i pay monthly ins . good xxx employee , still not entirely happy i have best deal for my 6 mobile phone contracts with xxx and wd have liked bulk discount for spending so much with xxx . sorry i did n't no it was 0- 10 it would have been three zero 's ur customer service rep listened , understood and responded positively and resolved an outstan.dingissue with a long term benefit to me as a customer ! although he couldnt solve problem he made every effort to no very good customer service because my call got cut off which left me very dissapointed good responsive service that was not offshore .please do not offshore services . you should have sent me a new sim a very long time ago .this would have saved me so much time and avoided so many problems over a long period . poor , uninformed and inconsistent replies . my problem was not resolved and no call back because i had problems with my last xxxfon contract i was going to another network ,but i was told my bill would be only 31 pounds per month but has not happend yet other network are much cheaper and have much better network coverage i use the phone barry and s wales valleys lack of understanding phone still playing up need to re try phone conversation was quick and polite great .service . i was n't 100 % satisfied with xxx has it has gone down but i have no issues with the adviser cause she could n't resolve my problem because its the xxx systems that are down : ) customer service was good , only reason not all tens as was due to issue on account was calling . hung up on **** service no 5 adviser was pleasant and helpful but a little difficult to understand the customer service advisor was excellent i received good service no problems whatsoever the wait to get through to an advisor was extremely long but the advisors were able to deal with my query quickly and efficiently unlike my previous network provider . for the many years i have been with xxx , there is very few occasions i have had 2 fone with any problems .the network also has very good signal coverage so always happy with service . been a realy bad signal today 18.1.12when i called xxx phone the lady i spoke to was very rude was told i can go to a xxx shop to exchange phone .made special trip to camberly but they refused .a waste of my time while the call was connected quickly and the ringback service was fast the opperator was very rude and dismissive and i was cut off instead of transfered . everybody has been very polite , call answered quickly etc . but my suresignal still does n't work despite numerous phonecalls . please read the answer to question 3 in full ; hence the reason for the poor ratings on this occasion . no answers to simple request of info - referred to wait for a call back good staff at xxx because the person i spoke to was very lovely had a nice tone of voice and answered my questions because operator was efficient and friendly .not impressed u charged me 49p per sms to reply to your survey though i called to move my bill date and the guy that helped me was first class helped and solved the problem very quickly also made me feel better about my debt !nice one i found out what i wanted to know easily and the guy was really nice adviser very helpful however damaged iphone4s needs repair via retailer they ca n't give us an iphone or transfer the information off our iphone to any other phone whilst ours is sent away , we pay a lot for the iphone and our insurance and this is like offering a pedal bike to use while my range rover is been repaired . i had a very good friendly service , an all my queries were answered the account transfer request i needed was done well and quickly .thank you excellent service , very friendly and helpful with my query . i wanted 2 start sendin +receivin pho tos was givn pin code but do n't no how 2 acces 2 ins ert code .i not gud with teanology . after 4 callz in one week because of pure to no reception u have done not a thing.changnfrom 3g to 2g made not one bit of differance .iuse phn 4 busines and my only form of communicatin at my home address .wilb phonin yet again 2mro 2 discuss what discount i will get or change provider yes having finally getting through to your callcentre i was placed on hold by an advisor for 8 mins before i rang off ! ! ! ! i would expect level of i received and this was what was delivered rang up .phone was answered quickly .asked my two questions - activating the sim and my account number so can look at my account online and both things were sorted quickly and he was polite . i needed a new phone and my request was dealt with promptly and my new tarrif explained fully .i 've been a xxx customer for a long time now and i would unfailingly recommend them to my friends as i found and still find their service better than the competition .do i win a prize ? u read my message ?ratings r only 4 the way sue delt with things , im still tgink u r a bad company and will tell all i can and talk 2 legaj advisors soon very helpful , pleasant adviser .a friendly voice at the end of the phone & request dealt with as i have come to expect from xxx .thank you . good advice u was inquiering about our acout.wesorted it out and 3 or 4 called us over the same thing .afteri ask u to make sure it is down on computer . did n't know how 2 top up someone elses phone , girl that answered did n't make me feel stupid was very friendly and helpful 1 the man on the phone lee was polite and helpfull i always recomend xxx because the service is second to none customer service r good from various people .although the lady from yday have helped with the problem but she sound miserable and didnt really want 2 answer my questions but have had some good customers sevrices previously . no operative tas quick efficient and polite whilst doing the job needed good service efficient and friendly answer to q 3. very satisfied. i got the information i requested .the structure of my new bill cost.on that basis as well i would give xxx 10 out of 10 . xxx brilliant no complaints ; ) on hold for too long !other than that good and staff great phone connection problems very quick + efficient didnt give 10 out of 10 because i needed to recover some apps that i bought and lost and it 's not something xxx can do i have to go through apple .the person i dealt with was very friendly and helpful though ur operator was warm and friendly .he was confident and really knew his job .when i asked his advice he was really helpful .thankyou my issue was resolved quickly & efficiently problem found and fixed in minutes your customer service is excellent !one of the best suppliers i deal with . iwas dissapointed with the service and the way the gentlemen( jhon ) spoke and was giving me wrong information such as internet is not free with bbm when it is and said i had made calls and texts when clearly i had n't also he did not remove the 2pound iou that idid not use of the acount so that 's why ihave decided to move networks ! the advisor was very friendly and helped me with all my queries . i was very dissappointed today when i checked my acount and discovered i was being charged more than i had agreed to , and when you take in to consideration that i had added two extra phones to my contract i thought i deserved better service , the lady i spoke to was very helpful and hopefully everything will be sorted now but i will always check my account details from now on . q1-not happy with xxxs coverage in my area and their marketing methods .q 's 2+3 , the advisor was excellent. the person was very helpful and polite and understood my issue straight away . im not happy with my xxxphone account it is very confusing and tries to overcharge me .however the assistance was good she was understanding even though we both were ver confused . because i always get good service from xxx your autamated system was brocken and useless .but a real person was lovly and helpfull . satisfaction lady was nice and helpfull i feel that the service from xxx has always been very satisfactory friendly and competent customer service service was good but my enquiry wasnt a difficult one have n't fixed the issue yet ( fear of restoring the ipod ) thought i would check with my it people as well .initial person i talked to was great .prompt courteous , listened and quickly passed me to iphone tech team . u have taken nearly 45 pounds direct debit today and customer service did not call me back when call cut off u just keep texting customer satisfaction surveys ! ! very annoying ! the advisers were very friendly , however i 've called everyday this week since monday and my query still has n't been resolved . she was friendly and took the bother to explain everything polite and clear freindly service wasnt happy got charged for a sim card i didnt want but chap i spoke to was a1 based on adviser and overall service . the person i spoke 2 was very helpful but the follow up with the frauld side of things is bad was told there a in touch with me but heard nothing so i had 2 call u about 4 week later the advisor today was really helful .however i spoke to jasmin yesterday afternoon who sounded helful but did not produce results and had to call again today .as you appreciate i am still sceptical of your customer services all round excellent service ! extremely helpful and pleasant to talk to the person who answered was the most helpful anyone has ever been at xxx the over all service was excellent .and the answer to question 3 , should of been a 10 my mistake . because ste was knowledgeable and knew exactly what to look for after i had explained my requirements satisfied bevause you are a joke of a company and fail to realise that the primary requirement is for the user to make calls .you seem to do everything you can to prevent this from happening .your customer services is employed with soul-less robots devoid of understanding why i 'm unhappy that i 'm unable to ring people or be rang and the consequent impact to my business .quite frankly you may as well have an automated message saying turn your phone on and off and if that does n't work then tough luck .i honstly do n't know if i 've offended your company in any way to receive the service i have , i pay my bill on both phone and ipad and am always pleasant on the phone however i literally every day put a little cross on my calendar hoping and longing for the day this contract ends . your advisor was very helpfull but your service is appauling i am self employed and lost work due to your service i would not recomend you due to this i was not compensated for my trouble because the lady was helpfull & polite & sorted the problem thank you efficient staff my bill date was n't correct so i was being charged off my bank for returned bills i never got the help i needed unbelievably poor customer service .time wasting on a 10 day old phone first .i am not very happy with the signal .i have to drive other places when i want to call anyone .i would not advise you to anyone who lived or worked in the same area i work as i have no signal and i am not very happy with this problem i have . absolutely dreadful customer service .on hold in excess of 40 minutes and still no answer as to why i have heard nothing regarding my insurance claim for broken handset which started 2nd january .i wish for a manager to contact me regarding this asap .please call 07818024210 the guy was english and understood what i was saying , resolved my problem quickly and efficiently without the need to repeat myself . the service was excellent and everything i needed to be done was sorted out matthew was polite , professional , and found an excellent solution for my problem !happy days . 7 i didnt get any help to my request although i have been with xxx about 10 years ! anomalous data charges for wap and accint keep appearing on my bill and you are unable to sort out problem was solved efficient helpful person answered the call , dealt with both issues immediately , was polite and efficient .he was a credit to your company . i called to cancel a direct debit payment and the customer service person said they could n't deal with the request they then cut me off !i would like someone to call me between 12.30 & 1pm for this request to be fulfilled customer service unacceptable .will be cancelling my contract as soon as possible friendly adviser who was very helpful and helped sort the problem out quickly and efficiently ! i was completely satisfied with the service and the girl i spoke with was polite and helpfull . operarltor was not very knowledgeable and kept me on hold for a while pleased but the advisor had to go off the line to check several of my queries .no problem all resolved fine though . your customer adviser was very helpful & understanding to my request & very accommodating & helpful in dealing with my issue . great service was really nice and sorted my problem out for me . 5 the lady was very helpful , gave me clear advice , was polite .so was the gentleman i then spoke to !i have had an excellent experience with all 3 people i have spoken to tonight .thank you because i turned 15pound into mins ,text+internet and when i got it in your shop they knew i was on a blackberry but did n't tell me that i have to pay 5pound extra to use the internet as must pay for bbm settings bs can use internet. i feel i 've been ripped off so i wo n't be staying with xxx if that is how loyal customers are repayedx no happy with the service i am getting as i rang few times now as i am waiting for my phone to be delivered its been nearly three months now i have upgraded my contract , but been using my old phone .rang them yesterday to find out what is happening and she put me on hold to find out then she got disconnected do n't if she did on purpose or happen itself , but she did n't bother to call back .i am really frustrate as i ca n't keep calling to chase up .xxx service is not good as it use to be . quick response , the person i spoke to listened to me and was very patient with me .i also felt the person really cared and gave me some tips too .i 'm sure if i have to call in the future , based on this call , my issue would be dealt with . because the system 'was n't working ' and my enquiry still is n't answered ! where the **** do i start ?i 've been a good customer of xxx for 15 years .the last 2 years you have treated me with utter contempt and unhelpfulness .you provide me with useless devices that do n't **** work then make me do all the work to fix them .instead of adding devices to my contract i 'm removing them and going to o2 . it 's your loss , several thousand pounds a year loss . very helpful and prompt service he was pleasant and friendly and did what i needed doing very quick thanks becouse its realy help me and the lady was helpfull and nice explain everything cleary service was quick , very helpful - noone tried to 'sell ' me anything i did n't want because the women on the line did aw she could ta help me the guy on the phone kept me on hold three different times which was unnecessary and xxx sales team tell lies to get sales . because i was not happy with the way and manner i had to struggle to get a service that is suppose to be automatic instead the disappointment , it was n't good enough good staff on the call because it took me four phone calls to sort out my problem and the calls r not free the person i talked with was very helpful .her attitude was very positive and willing to help i whatever way she could .a delight to deal with ! the lady who helped me was extreemly good sorted out the problem very efficiently because impressed finally got problem solved but it took 20 mins to talk to human being . very nice girl that handled my enquiry pete is very helpful i hopefully get my bb app world sorted tomorrow 4 my query was resolved very quickly without complications .very good services . the reasons for my ratings , is because my enquary was delt with to a satisfabtory level . did everything quickly and professionally very spotty customer service , unable to set up direct debit , expensive . always polite helpful and will always give u the answer needed .having only ever been a xxx customer i never been swayed 2 change my contract as i always believe if i get a good service its worth my money thanks xxx x x hi in today 's hi technology world its rather reassuring that your customer service staff do not automatically assume one knows the technology and can therefor assist at all levels . . . . because i have rang 3 times 4 an itemised phone bill and i have still not received this very helpful and matched the deal i found elsewhere so didnt need to leave xxx in the end very good service ! ! quick , swift , polite response .which i felt warranted top marks . i got no help for the problem 4 days to activate bes , but still not activated .overpriced service ! 10 good service no feedback . not a problem ,after spending quite some time discussing an upgrade i was cut off before finalising .nobody bothered phoning me back and it was on my 3rd attempt that i got it got sorted .the deal was sorted to start tonight with phone to be delivered on friday but later got a text saying it would n't be and i would be advised later of delivery .very unhappy with service for xxx now considering if i will cancel or not they could n't get my internet working on my phone gprs setting , said they will text me the settings but never received text , what a waste of 25p i could of used that to text or call someone .never mind i have now been on the phone twice for ota settings fo internet , mms etc both said they done it yet im still waiting and startint too doubt they were sent in first place this used to be an orange phone but persuaded my partner to unlock as xxx was the best .think ill just change back now . answered my question and solved problem really annoyed with xxxs inflexibility and i will be changing my mobile phone provider in july when my contract expires ... because you asked for them :-) he was a great guy .got the job done no problems .perfect .everyone should be like him 1 need to purcxhase a unlocking code for sim card to use outside uk .could not do this o ver phone .now need to go to xxxphone shop .inconvenient , especially since i do not intend to leave xxxphone . very helpful member of staff this time unlike the other my wife has been talking too who have not been able to help .he tried his best but could not get me sorted propely .i have now done it myself .it maybe the phone as it was lg and was from carphone warehouse , should have just gone back to shop really . because daniel under stood my problem and help me through it even phone me back to make sure it worked well done my query was resolved quickly and the lady was very helpful . i had to make the call to prevent being charged for a 'free ' sim that i was strongly encouraged to take when i ordered a new phone only to realize that after 1 month i would be charged for it .not happy about that but the call was handled well . nobody 's perfect because i had a few problems and i called up for help but was n't told anything or anything what to do do n't respect your old customers 0 answered my query fully and quickly just always a good helpful service never a problem since we upgraded our contracts almost two weeks ago we hav still n she was friendly helpful however xxx could t block a number and the app does n't work well trained staff agents were attentive patiemt polite& my problem was resolved to my complete satisfaction good help very helpful , friendly advisor who was very knowledgeable . everything that i needed help with was sorted .very helpful my problem was dealt with quick , and i 'm happy with the outcome , very polite lad and helpful because i had a upgrade in december , xxx took paper billing off my account without asking me , the send me a txt telling me i had missed my payment , when i did n't even get a bill , the man i first spoke to about this were n't very helpful and its been over a week and have still not received my paper bill , there are a couple things i have n't been very happy with at the moment ! no i was happy with the operator but annoyed that with the price of my package that i have to pay a further charge for blackberry . they were very poilet but i would like use to fix this problem plz the issue was settled quickly and the woman who helped me looked into what calls we 're costing me the most and added the extra services on to save me money on my bills . it was good the service i was provided with was a load of rubbish .your staff need to be more helpfull and explain themselves . he was verry helpful .as i hav por eye site reason 1 xxx reception is getting worse and worse 2 and 3 i was cut off from the call the guy on the phone actually did what i asked no easy friendly and fast quick , nice , friendly and concise service thank you i have had rubbish customer service whilst trying to return a faulty upgrade phone that you sent me , i have so far been waiting 5 days for it to turn up and am waiting a managers call back as i now wish to leave xxx . excellent service & the agent is a credit 2 xxx because the adviser was helpful very helpful , listen 2 my problem & resolved it nick was an excellent customer service representative who went above and beyond to help solve my query because the girl who served was superb in every way ... please can you make she she gets the pat on the back she deserves ... was happy with the way the adviser handled my enquiries . very helpful friendly service .problem solved immediately . my issue was solved .service was polite and efficient 10 the person , was disinterested , slow , and negative in the way she handled my call 0 polite and cheerfull service the advisor who handled my call was polite and friendly , however my enquiry about technical advice for my handset could not be answered . coz we at to ring up 3 time before it got sorted out not got at all should of been sort out first time not 3 time good ,quick clear the advisor that handled my call was very nice polite and sounded really friendly and understanding , my query was n't resolved but i would recommend to others 1 hour on phoneages in queuecut off by you three timesnumber port which should have happened yesterday not doneno explanation of whyno indication of when will happentold not to use either phone for 48 hrsall in all rubbish .wish i 'd stayed with orange prompt answer of call , was n't kept in a queue a long time .staff friendly and helpful .query dealt with quickly too long to explain can ring me if you want to know why . my question was answered and the person i spoke to was very polite and helpful . service was grest for what i called for but xxx policy on consolidation of accounts , poor international rates , and overall service quality would lead me away from recommending xxx to others . i have contacted you on many occasions over the last 2 weeks to try and get my phone to retrieve my emails which is critical for work .alas no one can fix it - the final straw was a call today where the technician managed to cut me off and didnt bother to call back - please advise how you are going to get my phone working so i can receive my emails ? easy the service was first rate the guy i spoke with was very helpfull thanks xxx xxxphone have always went out of the way to answer my queries online system still not working as it was originally . it 's the 3rd handset we 've taken from xxx .all have been late .we called to cancel because o2 offered a far more competitive deal and the operative seemed uninterested .we would have possibly stayed had some interest been shown in staying competitive but since the contract for a new iphone is a long term commitment , o2 's offer of a 32gb for less than xxx with more generous tariff makes sense . i spent an hour discussing tariffs in respect of an upgrade as i am well out of contract .after having asked a question about european usage i was asked to wait on hold for an answer and proceed to upgrade .i was transferred to customer service complete with a note to explain my question and it was quite clear on discussing this in dismay that i had been transferred to avoid the time to conclude the upgrade .this wasted almost an hour and i was at no time aware time was an issue until customer service informed me that the sales dept had now shut and i would have to start again tomorrow .this is an absolute disgrace - perhaps you could tell me why i should not sign up elsewhere after 20 years ?a response would certainly be appreciated by me . overpriced and rude ! !after my contract there is no way i will ever stay with xxx - i have 3 contracts all with different comapnies !i pay you the most and am on a buisness contract and have never been treated like this . the answer was good i am now due for an upgrade which i knew though my phone has been turning its self off for 3 months and the customer care was not good then and as a business acct i feel i should have been offered an upgrade then . cos lucy who i spoke to was extremely helpful and you shld give her a pay rise :d the reasons 4 my ratings r because i always av truble wiv my fone n evry time i ring xxxphone they fix the prob this time i sorted the prob out myself after ringing but i 'm very pleased wiv the advise xxxphone gave me .thanks 4 ur help xxxphone ! ! ! there was confusion over my original order , and customer services did n't seem to know how to help me and could only cancel this order .they had to refer me and i waited 2 days before someone called .this person was katie and was really efficient .everybody was polite when i talked to them but if there had been a clearer understanding on delivery of the original order the marks would have been 10 all through .i hope that i 'm not charged for the calls i had to make . i 've long been a xxx fan & operate on the basis of `if it ai n't broke ...` .my contact today ( peter ) was very efficient , asked the right questions & , most importantly , listened !he would n't have known it , but i 'm an it professional so do have some knowledge & he never once talked over me or treated me in a condescending manner .the only reason i marked the resolution down was because it 's a ` this may work ` solution , so untried atm .what has disappointed me is receiving a follow-up text advising that you are not able to dispatch a new sim card & will advise when available !so , no solution at all then :( iv had a number of problems with my blackberry its been replaced twice in a month and each time they 've been eplaced with broken fones i was advised by 2 customer service peple that i would b able to chose a different handset on the second time i had the fone replaced .they are now saying i hae to have it replacd again .the phone is unreliable and has broke on me 4 times now ad i am not happy to carry on my contract with an unreliable handset , thas been replaced and repaired 4 times . the reason i said 8 for recommending xxx is because it crashes occasionally - i said 9 because it was sorted quick - and i said 10 because the adviser was nice and she helped me , she also explained it clearly and has a nice phone voice customer services are very friendly and helpful . knowlegable consultant .got solution to problem very quickly i am at the end of my contract and am looking for a competitive sim only package but appears that xxx cannot be competitive ! ! was very happy when the person i was speaking to informed me my phone would be delived next day apparently i had just met the cut off point .then about ten mins after that conversation i recieved a text message saying it would be delayed !feel like i was miss informed to make sure i carried my contract on i ave been with your company for about 24 years and never had any problems with you just renewed my contract for 2 years , suddenly i ca n't phone or text my partner or children .text take 30 miutes to arrive .advice given on two consecutive days consistent , however the problem is not solved .i feel upset i am committed to a seemingly unreliable service .i must point out , for the last two years i have been totally happy with xxx , however , this make my issue all the more annoying as i know you are fully able to provide a reliable service , in the area i live wery satisfied just being true full excellent service and problem solved good service . very polite , very helpful , very efficient have a two phones which through no fault of my own have inbuilt faults with them rubbish blackberrys and ca n't get the service i am paying for or are unable to change the phones and the last lady i spoke too was very helpful all ways very friendly and helpful the chap i spoke to was friendly,efficient & helpful.he was polite & gave me all the information i required. i got my problem sorted i 'm happy with that :-) u didnt actually solve my issue or offer any diferent excuse to what u normally do .fed up of a bad service from xxx customer services were very rude and they lied to me cause of the person i spoke 2 2day she was very nice scott was extremely helpful and went above and beyond . i need my internet settings and acant get on to facebook xxx are very good srvice and very helpfull the man i spoke to was very helpfull and very pleasent good service , polite , understandable thank the lady the second time i called the person i spoke to was 8 very poor service , you did n't resolve problem and put me on hold for 20 minutes i have been trying to fix my corporate mobile for the last 3 days and i have no answers what so ever .and no one from your team call back as they promised . customer service first class a problem i was stuck with .took me a few calls to get through as i didnt have time to hang on too long for the first few calls to be answered .the last time i was answered promptly & helped relatively quickly the last adviser 10 brilliant .all previous advisers definately 0 ! because i like xxxphone and have recommended family and iuse my phones all the time ?just wat i need staff were very polite efficent and patient and easy to talk too . the operator was fine but there is an ongoing fault which has n't been resolved for weeks and no one knows when it will be .as a result i 'll be leaving xxx when my contract ends in march i had no complaints at all with the service i received . because everything i needed was dealt with promptly excellent customer service no because i think xxxphone were very good on a contract just were i am living right now the signal is n't very trustworthy and my phone does n't always work so i gave another network a try i just felt the query was n't resolved but i would n't put the blame on the agent i just feel the service was poor good service good service and at last finding people that work for xxx that give consistent answers the service is always very helpful excellent service which answered all my questions and young lady i spoke to was so helpful and genuinely cheerful , it was a pleasure to call you ! no e.mail remedy recieved as promised .i cant use my new phone .im changing to orange . an absolute failure to dealwith my problems and a web site that does not work ! ! fast & plesant i always find xxx staff to be very helpful and polite , i have been with xxx for a few years now and ca n't fault them didnt get no help what so ever when you say unlimited text on all of your literature it should mean that !if it is only 3000 then this should be stated .plus you should have something in place to warn the customer when they are nearing their unlimited use rather than charging huge monthly bills .the definition of unlimited means there is no cap .this is misleading and you are miss selling your products .my questions have still not been answered and i am unsure how someone in egypt is best placed to help ! good service ! problem still exists and tech help ( levels 1&2 ) are not bothered . xxx have charged me extra money for my phone bill for the past 3 months , it has only come to my attention now , however , i spoke to a xxx representative today , who was extremely helpful and resolved my issue quickly and efficiently and my bill should now be returning back to normal . yes the girl i spoke to basically said she could n't help me cos she did n't know what was happening and blamed the fact on computer systems an third parties th person i spoke to was friendly polite nd helpful because that was what i rated it at 3g not working , adviser said it was a xxx problem on that day by this has been happening for the past 3 wks .so i 'm non the wiser good quick polite helpful service i phoned because i cant send pics from my phone and although the advisor did try to help i came off the phone , still unable to send pics . the lady was lovely and the service was quick and efficient . i had trouble understanding your advisor because she had quite a strong accent .otherwise everything was very efficient . no fuss sorted out quickly friendly and helpful it took apr .30 min , while getting charged , to speak to anyone .the connection was broken several times , putting me at the back of the line .when i got through my problem was quickly fixed polite english speaking and friendly very efficient , fast , polite and helpful . the operator was very helpfull , clear and easy to understand , could n't have been better good quick service with no waiting in cues 10 v good service the advisor was excellent the solution was acceptable but not perfect prior to this advisor i have been given the runaround or totally ignored as in the case of you not replying to emails absolute diabolical service over the last 6 month feel ripped of and find it impossible to solve queries to advisers who do not speak english .i have had problems that end up bein worse because of this and has tuck 6 month to solve a problem that i then finally spike to an english adviser who solved this problem within 5 minutes i can not wait to end my contact with xxx as i have others now with 02 and have not as yet had any problems at all and are a great company to deal with good consultant , but could not offer me the product i wanted i have been trying to cancel contract for 3 months as my son keeps going over contract and i can not afford it u will not help me by capping his phone i have been a customer for years and i am very disappointed with your lack of help xxx have a lot to improve of the quality of service . i would never switch ti another provider ... xxx are by far superior to any of the other in my area ....the guy on the fone was very helpful hence why questions 1 & 3 are scored 10...the second is n't as high because i was a told a day for delivery of sim...only to receive a txt after saying it wont be happening when told and now i dont know when , and u still am paying for a service that i cannot use fully pleasent overall experience no good service polite , courteous chap who answered my questions and listened while i was speaking . the query i had today was dealt with very effectively and the advisor was very helpful polite and friendly and explained to me very clearly what had happened and why regarding my query thank you the first person i eventually got to speak to was helpful enough however when i was put through to someone from technical support he kept telling me that there was nothing wrong with the network in my area and the problem was my phone or sim when it obviously was not as everyone i know on the network were having the same problems .itcost me more than it should have done also as calls that i have tried to make havn't connected without problems .i am very unhappy with xxx and am seriously considering moving to another network . the last person i talked to yesterday was very helpfull not like the others please check with the advisor i spoke to earlier about my contract and his inability to confirm by text that i can upgrade on 2.2.2012 as stated on my account which i viewed today .i am totally fed up and wish to make a complaint about the service i received .please respond by email immediately .this is obviously an automated service but i assume this complaint will be taken seriously i have a very expensive contract with cosa which i believe i was missold dispite being a long time loyal customer problem not solved . extremely helpful customer service agent , very polite and patient the person was friendly and helpful and sorted the problem right away , i was delighted with the service .thank you . n/a good response to my questions . night i have already xxx could not solve the problem but gave me a contact at apple who could quick , accurate and pleasant service . did 'nt finish the call .was put on hold and cut off .still do n't know if my request was completed . xxx understands if we have any problems and dont put too much pressure and compromise aswel , so therefore i would always recommend it 3 times given duff info to fix my phone problem but eventually tec team diagnosed fault and text info to fix straight away ,10 outa 10 cause you asked for the ratings it 's my whole xxx experience since agreeing an upgrade .was told i would get the phone the following day and i still do n't have it nearly 10 days later . 10 , all 3 questions very satisfied . good knowledge , no silences , made connection , call flowed in natural manner , good close over all very good agent . slibgcchhdcvvjj the person i spoke to was excellent but i ca n't give xxx a 10 as my bill should not have been wrong yet again . because thay is how i have rated it fast pick up from operator , polite and funny , all questions answered , his name was jack . operative did n't really listen properly and didnt have a clear answer ! ! resolved problem quickly and had good person skills happy with xxx . great customer service and very quick service and immediate answers i have been having a lot of trouble with my contracts and bills , when i contact your customer service team i always end up getting angry as people do n't seem to be able to help me , everyone i talk to tells me something different and there is never a supervisor for me to talk to .i also today had the phone put down on me as i was getting frustrated as i was not being helped , then when i called back i could not talk to anyone as it was just gone 8pm because i had no problems the problem i had was sorted out in a very professional manner , time was spent fault finding with my handset and all avenues where probed until the matter was resolved .the operator in question is a credit to you service a++ + no 3gnot noing y it is faultyif an engineer has been 2 site it dont take 3weeks 2fix as im an engineer ! ! not gud customer service ? the operator was helpful and pleasant .heknew his stuff . generally very helpful , reduced rating as i was annoyed i had to ring at all .ordered an iphone sim and was not asked which sim i needed , needed one for 3gs but was sent a micro sim , no ability to select which i needed online when ordering ! ! ! we were just getting to the bottom of our query and we got cut of i was put through to the wrong department then told i could n't upgrade but my online account says i can from february .not impressed with this conflicting information . one operator passed me to another , given incorrect information and to top it all off i had a silently answered call !xxx customer service is a waste of time . was good and easy xxx continues to meet and exceed my expectations technically - helpful friendly staff make life easier and less stressful .the person on this call was helpful and friendly - dealing with the request in hand and offering some additional tips and advice over and above expectation - thanks i gave the questions these ratings because i actually took the time to answer them always good service because they were very helpful in resolving the problem i had and doing it very quickly and it meant i was able to pass the information on to my son in germany within 5 minutes .i would like to say thanks to your staff for their help . tried setting up account on-line as my bills are sent via this way yet i still cannot access my account ... frustrating ! 10 all was dealt with nicely thank you being new to android , the service l received regarding how it works and xxx taking responsibility for any problems and correcting straight away . is the real meaning of customer service . he was very helpful , efficient and kind i was given no reason for the loss use .to have a full signal and not to be able to make or receive calls the lady i spoke to was brilliantly helpful and solved my two issues perfectly .could n't be happier ... hope the call was free mind i did when i gave u the score , q1-only coz of lady and being able to spk to someone who is english not for the service from xxxphone ,q2-coz issue not yet resolved ,q3-she was excellent very helpfull u did as u was asked . bubbley person helpful and cheery they answered my inquiries did not feel like a value customer problem .not solved .yet a very helpfull and polite man , a credit to your company , , agent was very efficent but can u match virgins offer lets wait and c always been great good alround service i am not working now and struggling to pay my bill .i set up a 6 month payment plan in december which was not noted on my account .when i called yesterday to make my january instalment i was told i must pay the entire amount within 30 days or the line will be disconnected .i barely have enough money to eat let alone pay then entire bill within 30 days with no income !i need the line to be open so i can call potential jobs so i can then pay the bill ! !why were notes not taken to ensure that the next customer rep i spoke to knew of my situation and six month payment plan ?because there was no notes on my account they would not honour the agreement .to say i am angry is the very least !i will be swapping to another network asap.i have friends in similar situations who will be doing the same thing .xxx sucks ! i have had bad help and been fully conned thank you quick and accurate and polite and helpful the adviser was like a friend , and helped me out , well done to that man . i have had ongoing issues with my phone bill for the last year and have spoken to 4 different people .after explaining how many problems i have had and looking at my account , your staff member put my mind at ease that it would all be resolved this time round .excellent service and was chatty and friendly throughout . the person was very friendly and very helpful you said 3 questions ? great customer service i found the advisor very helpful polite & had a **** voice . been with you for over a decade but had loads of hassle lately , just wanted to swap a price plan - on my number with no .contract .same price .but with internet but could not do that simple thing even after over 30 mins on the phone proffesional showed a interest and wanted to help very proffesional and helpful was richard had same fone as me 9 because u could help so when i can renew my contract .i will be going lesley where happy and pleased with xxx service good advise , friendly , took time to explain everything to me , overall good way to deal with customer i had a lot of trouble in the last year with xxx communication for different reasons .some people are good and professional some are not.again i am surprised that my problem - which i had since summer when i 've got my new e-mail address - has been resolved so quickly great , thank youannette i called to adjust my price plan and this was actioned quickly ad helpfully .the call handler was brilliant she even advised of termination options where she suggested what i could do between now and when i terminate my broadband package .well done excellent work ! scored 7 4 having 2 phone back after been left 4 10mins hanging on waiting 4 am insurance advisor .when phoned back advisor was great and within 5 mins our problem was sorted . not just this evening but since i 've been a xxx customer the service has been good because i think that customer service on the phone with xxx are very helpful and always have been you told me before christmas that i could upgrade my phone in january and now you are saying i cannot - therefore very unhappy really quick service and helped me resolve my problems thanks a lot took 20mins to get through everything got sorted very helpful with enquiries thats why been with xxx 4 years sorted as much as they can but i still need phone bk in morning becoz i m completely satisfied customer i am happy that the operator provided me with the information i needed and provided me with some good will but i am still a little disappointed that my handset faults have not been rectified .i do not believe the handset is fit for purpose if i cannot get anywhere near the battery life stated ( i am not a high user of power hungry services ) .i would be greatful if someone could contact me to rectify the issue . my questions were answered very professionally for the last 5/6 months i have been phoning , emailing and visiting my local store , trying to get a simple mistake on your part resolved .when i finally think i have , your billing department throw yet another spanner in the works .i am so fed up that i feel the only to get this resolved is to complain to offcom . because the person i spoke to was polite .she was apologetic even if it was n't her fault .it was an easy conversation coz she understood exactly my issue and she resolved the problem right there and then . still need to phone back to get it sorted .out of contract next week but ca n't sign up to new tariff before then .would be more convenient to sign up in today s call so it automaticall transfers over was very helpfull do n't be so rude ! as i was speaking to a polite helpful person not rude unhelpful arrogant women as in the call centres in egypt no one could help me fix my phone 2night i wanted to cancel my daily weather updates , and remove content control off my phone , but the operator did n't seem bothered , she the put me on hold then hung the phone up on me . xxx is a pretty good network and althought its taking a while to switch my number over the telesales reps have been very helpful !adelle was particullarly helpful i waited 15 minutes for the phone to be answered , explained my problem then was told i need to be transferred to another department .i was transferred to the wrong department .i phoned again and held on for 20 minutes when the phone was cut off , the reason given was that it was due to an emergency .i called again and received a message that you were closed , call again tomorrow . the adviser was extremely friendly and i was really surprised how helpful he was .thank you the advisor i talked to could n't have been more helpful .he was patient , polite and very clear in what he was saying .it was a pleasure talking to him . great service patient and helpfull thanks .finally , please could you tell us the reasons for your ratings ?very bad customer service deactivate my sim for 24hrssachin i felt it was easy to solve my problem i said these ratings because it is what i thought reason why .is because your customer service is rubbish i would love to talk to someone higher up about it thinking canceling my contract because i have had nothing but trouble with it all ie bills minutes ect ect very sick of it no, you said three questions , so that 's all you get ! i had money taken out my bank account that should n't have been taken out and now there 's a problem putting it back in . as everything was fine was fairly quick , good service and polite adviser worst team , they told me different phone and sent different , even the configuration of the phone she told do not match .i would never use or recommand xxx again . the xxx man wayne campbell really helped .he took what was a huge problem for me and by spending time and applying xxxs policies he not only resolved my issues but left me in a better position than when the issue arised .i intend to stay with xxx for many years to come as a result . no lost phone by my son .blocked after one call .re connected 48 hours later .no hassle !many thanks there is always room for improvment and to be honest you are helpful the man on the phone was very helpful very polite i just feel let down by xxx as i was under the impression i had unlimited internet access for the duration of my contract and not just 3 months its a shame really the reason is that my problem was not delt with and i have been charged more than i should have been for my monthly bill .it was not the amount i agreed in my contract to pay for evary month . cant understand many of the operators because i have asked about my text and web pack going on my phone i have still had no look i am thinking about changing to another network xxx is the best ! no help understood my problem n dealt with it efficiently thank u i usually get a very helpful service person but not this time .> :o polite , efficient , prompt and knowledgable response the young girl helping me was very helpful and polite . because there was no resolution to my problem v disapointing response to what i consider a case of mis selling . i had a simple inquiry that could not be answered as customer services had been closed - i feel they should stay open much later as now i am angry and unsatisfied with xxx and quite frankly do n't see the point in being with the xxx service ! see my last message which explains exactly why i rated so highly .john stradling . i have just spent nearly 2 hours on the phone speaking to yasmin in egypt and still i have n't had my problem resolved as a company you are an utter disgrace .my query was deakt with quickly and efficientgly in a polite and friendly manner .i was treated as if my call was important to the operator and not as if i was creating a problem for her .the solution was quick and effective as far as i can assess . because no one has bothered to speak to me regarding my querie just sent a survey on your performance , not what i would call customer services if you wish to discuss this then make a phone call and at least apologise for your error .disappointed customer the man i spoke to was nice ,helpfull and very polite .i went through to wrong department and he still managed to help me i was very pleased with his service thankyou x cust service was closed , so been advised to call back in the morning . yes because i put 5 pound topup on my phone yesterday and its been taken out of my bank and ive not had my credit and im thinking of changing 2 another network she explained all a few times has i was a bit high rate which i apologize for read my notes on my account my situation is still not resolved after numerous phone calls , enails and now texts !the response time from xxxphone is completely unstisfactory .my issue has been ongoing since jan 14th ! i 'm here from uk and only thing i cannot retrieve my messages as i have no idea how to get my security number i 've been with xxx for a while now and would n't , go with another net work my 3 children r also with them and the operator i spoke to was very helpful she was lovely and easy to talk to when i was upset my businesses strap line are grade above excellence you could have went an extra mile with a challenge of phone workingi had to come out of business three times to get this resolved so this is why you got a 510 were for polite ness x not at the moment .iwasnt to happy with the service and would like to be accomodated with a free 5pound top off i was told that i had set up a password when i have n't .i was told by the advisor that once i had completed the 10 attempts , my phone information would be wiped out completely but then it would be reset so i could start over .i was n't happy but had no choice in the matter .having done this , with all the information wiped , the next day i had exactly the same problem & once again it was asking for a password that i have not set .nobody was able to help as the phone lines close at 8pm so to have been inconvenienced twice in a row was rather frustrating to say the least .therefore i felt the service was poor as the information i was given ( by 2 different advisors ) was indeed incorrect . one because she was crabbit with me they are doing a fantastic job .even when i was angry with the huge amount i had to pay , d customer service staff i spoke tov were calm and professional in calming me down . it was nice to speak to someone who did not sound like a robot !i rang in december and spoke to someone ref a complaint and he said he would call me within 48 hours and i am still waiting for the call , i currently have 3 contracts with xxx but will not be re-newing any of them when the contract is up , you will lose my custom after atleast 15 years . i put 5 pound on my fone and got no credit all services were brilliant all handled very effectively and quickly which is precisely what was required in that instance .thanks .tom i feel that the rating are middle of the road because i haf the usual answer of shutting my phone down taking out the sim and battery and restarting it .i was not given an satisfactory answer .many thanks the advisor could n't help and asked that i call this morning . my convesation was only a few words it dont realy justify any raitings i was just being polite . as my problem was sorted out stra8 away top customer service , going the extra mile . because you are a good company to be with . it was good help but stil waitin for my internet come on my phone ty access 2advice at 4.30am and immediate solution 2problem .am female being was being harassed felt protected and calmed .many thanks . all questions were answered in a professional manner happy with the service , unhappy about my outcome waited since 15 dec 4 settings 2 b sent 2 my phone .phonedtwice and still not had them sent . because xxx is a good network very happy with the service i recieved . the advisor gave me the information i needed .unfortunately when i called a second time and spoke to customer services i was n't very satisfied due to the advisor not understanding my simple request . phone answered quickly and the individual was polite , knowledgable and helpful . advisor was n't helpful at all , they were unable to offer me a iphone 4s to buy , so instead of offering other solutions just wanted me off the phone .i also mentioned my phone was n't working properly , and that i am having faults with it , she did not help me with that either .usually get good service from xxx , but she was a real let down 8 i got the phone and contract i wanted my query re sending media messages still not resolved i asked the operator to set up email 3 hours ago poromised a text with password .not arrived and still unable to set up email 3 phonr calls first one 8am ! ! ! the girl i spoke to was very helpful and she solved my query always had a quick response , good service and a friendly manner : ) i have tried 2 order my daughter a new phone from u and i was kept waiting 40mins last night and when i tried again 2day i was put through 2 order 1 kept waiting 20mins then cut off some customer service all i want is a new phone because i was pleased with how u r prepared to help me out with my income problem not competitive , stayed with you for email address only , still fail to understand why you give numerous prices for so called deals , and that you could not match the price i was give , however on the times i have called you with the odd issue , you have been able to solve the solution .as a phone company you could do better .as stated as my email account would not remain open i would have left you .sorry but you are a business that needs to understand that there are other players who are bending over backward to accommodate the customer - graham rutherford 07825665525 dealt with ok , just dont understand how the international package was just added 2 my price plan without my knowledge and only refunded 1 month and not 2. have been a customer for years and have no complaints ,always a good service ,the person i spoke 2 earlier was polite and helpful . always polite .very helpful . because they are ghd manner and they all way help me with my promblem how ? i was very happy with the way everything was handled , no stress , and the advisor was polite query resolved straight away hence high value given but not delivered immediately , waiting second day today , hence rating 7 i got a new phone when av phond them up av found them quite helpfull i topped up ten pounds on wednesday morning and it has gone out of my bank but not gone on my balance yet .im a single mother on benefits and cannot afford to loose ten pounds failed to resolve with the issue i 'm afraid .does not recognise the huge effect on a small business to lose mobile service .so far , its been a week for calls with slow progress through the onenet service i have had bad experiences with xxx service before and never had the opportunity to complain or give feedback i have been with xxx for many years and have always been satisfied with the company the girl was polite and helpful , however i have issues with xxx , , bad reception at home and all u come up with is sure signal , , why should i pay more , , when u ca n't supply what i 'm already paying for everyone i spoke to was exceptionally helpful and were prompt and polite good service i was told back in december by a woman i dont recall her name from xxx that i can cancel my contract when im due an upgrade on 16 jan 2012 that i can cancel my contract for free , i rang up today and told that i couldint and now im haveing to pay for two contracts because i went and got another contract thinking i could of cancled my one with xxx so im stuck with two untill april because someone told me a complete lie .i insisted that someone should listen back to the phone call but apparently its been deleted over a certain amont of days . the person i spoke to was extremely helpful .she was also friendly and good humoured about making enquiries to help me with my problem whilst maintaining a professional approach .it was a pleasure to talk to her . very helpful advisor my query was sorted quickly and without any hiccups . good customer service have spoken to so many people about the problem with my phone most if not all on 191 were very good but the communication between departments needs to be addressed and the shop people need to be told to treat all customers as new costumers great service and information advisor was really helpful and my query was sorted and my text and web allowence applied and credit rembursed to my phone my call was answered quickly by polite english speaking lady who very quickly dealt with my issue with a postive outcome .as a foot note the last two people who i contacted one in customer services & one in upgrades were also 10 's all in all 10 alround thanks john was happy with how quick my problem was delt with but i should not have to ring customer services in the first place .im on a text and web freebie package and every time ive topped up for the past four months the texts have not gone on so ive had to ring to get it sorted .the phone call might only be 25p for the call but that is one pound ive spent now ringing customer services . no your rep was so helpfull best call i had from you good service be lucky because i was happy with the service i got reason for first result , i always have many problems with xxx being passed from pillow to post .the advisors in general were great , just lacking rapport . i think it is a realistic choice on my part problem solved efficiently and politely and in good english . service very good consistently good help with pay as you go topups - wish same for contract ...... new phone giving me poor coverage and ca n't use it to its fullest .defeats the object for having a phone .if i now cancel the upgrade and return my phone , i was told it will not go back to my stop the clock contract because it no longer exists .i just feel upgrading has left me disadvantaged somewhat and will be looking to move if xxxphone can not offer me a better deal with the current phone . faulty set recieved for second time rang this am and still waiting for exchange dep to ringin meantime stuck with phone with no volume ! ! good service , great network calls are answered promptly , staff polite and efficient in resolving queries , no sale pitches , unless i ask about such information , complete customer satisfaction .well done xxx : ) all dealt with quickly and efficently could not help with restoring sent mails from one account had no knowledge of what is replacing xxx 360 matter unresolved good service the woman who helped with my issue was very helpfull and friendly and i know from my work colleagues that not all phone companys provide the option to freeze there contracts while out in afghanistan which i think is wrong .if you are unable to use your phone and the company arent losing any money i dont see why there is a problem .so i suppose i am lucky to be with xxx .thankyou for the help with this issue . the adviser was friendly and helpful , i got my query answered and actioned . the lady who i delt with was polite , quick , found the information need and sent it to me when she said , the fact that it now seems to be a phone fault could only be detirmed after her very help full input .so well done . i rang vodofone for price queries , for mexico riveria maya i was told one pound a minute to then get charged 1.64 a min very disapointed with wrong details the response to my problem was quick and the person i spoke to was very helpful and polite good service the adviser was helpful but having been with u for a long time and never had a problem with my time with u i thought the 2nd person in my account would have got a better deal with u . because there good at there job and i wont be moveing net work xxx is the best compare to 3 network xxxphones better . because everything was dealt with very well with a positive outcome i was trying to get my daughters phone topped up the girl was very helpful nd phoned me straight back when we got cut off thought the girl that handled my call was outstanding .dealt with my query immediately . the first person i spoke to left out a vital piece of information they probably did not know that information so i was disappointed with the information given not the person giving the information yes i think that i am a good customer and have 4no contracts with u .one of my phones is broke and i can get an upgrade online in feb but wanted to see if u could help get one now as you are all xxx but u ca n't help a good customer so i will be looking to move all my contracts elsewhere when they are up for renewal .regards ..mr knights . i am fairly happy with the service i receive from xxxphone , however i believe i could get a better deal , my queries are mostly solved but on occasion am given conflicting information .i would be greatfull if when xxx called to tell me i 'm a valued customer , they did something towards improving the service i receive by giving me a better deal instead of adding things to my account so i end up paying more , unlimited internet would be great , all staff i have ever dealt with are on the whole friendly and helpful , many thanks , tim holton u really dont want 2 go there ? not all adviser are good , look at my account history !if you would like to discuss this i will happily explain to a real person who has some authority to rectify the mess that between you , you and car phone warehouse have created !i will never use either of you again and will strongly recommend that none of my family friends or colleagues do either . operators help was top drawer because we rang u today and u were very unhelpfull and we will be contacting u in the next few days/weeks to cancel my contract. . i 'll tell why i 've just up-graded and added another number which ai n't working and i believe i 've got 7 days to return fone ,if this is not resolved i 'll return both phones answer look elsewhere . they where very helpful very helpful and understanding and efficient , should be more advisors like him good quick service you asked for them your system was apparently down and so the part of the reason for calling was unanswered they told me to use the web to do something and its not working ! they are low as xxx has breached my security and i am not happy .i am still awaiting for a manager to call me back and was promised by 8pm yesterday .the service i have received is appalling the was funny and sorted the problem because i was cut off this morning even though i have paid my bills .i have also never been so misinformed on every occasion when i ring xxx .please feel free to call me to discuss just how bad the level of service has been throughout the past 18 months the guy was very proffesional and done all he could to go above and beyond his duty to deal with my enquiry my order was sent to the wrong address , the cs operator could not make the changes herself and had to get a manager to do them .i have been told it will now be delivered either tomorrow or saturday but i will reserve judgement till then .overall the call was reasonably efficient and pleasent . the lady was really nice , really helpful , sorted my problem out , x service was top notch .well mannered and dealt with efficiently . really impressed with the lady i spoke to i have in my 2nd text because i was impressed by the overall way my problem was handled ! theres not enough space on this txt to say how **** xxx are ! i 've been well attended , i could solve the problem and the attendants was so polite and help me so much . very poor support . bad service very good service all round .english operaters service and advice was first class . i phoned up to get a frebee pack and got it added on straight away with no fuss network good .not recieved pac code yet so cant give advisor full marks yet . whenever i 've had any probs xxx & staff have always tried to help as much as poss & everyone is always pleasant & a pleasure to deal with . got what i wanted but took a little time to find out what to do . everything clearly said in simple terms you are pushing your luck now ;-) the advisor was very rude it was not the operators fault but xxx could not do anything to help me out in this personally difficult time but when friends and relatives have been in similar situations you have helped them out .itseems you are making the rules up as you go along to suit yourselves .ihave been with xxx for many years and the way you have treated me today is utterly disgusting support good .signal on a3 and kingston road new malden dreadful .also cranleigh high street appalling .thinking of moving to o2 .k j. i want a different package and you wont give it overall customer service is more than satisfactory operator was very pleasant nd hlpfl and knew her job ! being hold a lot , transferred from department to department and each time have to start again i could understand them clearly .i felt heard .they did as i asked and were very helpful . operator very helpful , polite and supportive .she had all the answers .made me glad i 'd phoned instead of struggling alone good service good service i have already given my reasons by text xxx are a good phone company , but sometimes there call centers need more qualified people at the call center got passed 2 other departments that annoyed me a little bit but each department were helpfull good customer service today the ratings are all very good because my main question was answered but i also have a query that required some investigation and it was not really directed at xxx .it was dealt with very well . very satisfied thanks very polite & helpful individual .he had no difficulty resolving the problem . ...i was able to order my iphone 4s :-) x the customer care advisor was lovely : ) person on phone was helpful and resolved issue you r now making a terrible experience worse & it all began with a call from u to say ta 4 being a loyal customer - think about it !;-( no resolution found for problem . eccellent service . terrible service , no response from xxx .promises to call back never happen , nedd to take my business to a provider who wants it . my enquiry was answered immediately and the member of staff sounded very friendly . problem still happening explained problem and reasons for wanting issues dealt with. this was understood and promptly actioned to resolved .many thanks they were meant to ring back within 2 hours still no call ! ! ! 10s for the operator who give me correct solution , 8 i think the prices for phonecalls are to much and you cant buy free minutes apart from weekend good friendly accurate and quick coz the man who helped me was very good at his job no didnt solve what i rang for . excellent customer service it 's just what i feel is right i recently had my phone cut off as xxx accounts are not showing payment .my bank account has yet i have to take my statement into a store .why can i not email it ?also , why was my phone simply cut off rather than a courtsey call ?i 've been a customer for many years and am very disappointed in the service the adviser was kind and helpful , my enquiry was asked competently i 'm satisfied with the help i got .they were helpful . they were not helpful atall i could barely hear the person on the line , it crackled an faded in and out not as good as you used to be call me on 07971911911 good service and helpful representative .bye the lady who dealt with my query was helpful and very polite because the person i spoke to was so rude and ignorant , i will not be takin another contract out again with xxxphone , never the helpful and pro active attitude of stephanie at xxxphone . i called , the lass was polite and helpful and my request was dealt with instantly hence satisfaction and thank you . poor customer service , phone was blocked without notice or explanation . i rang your company on the 11th of jan to find out how many minutes i had left was told 417 cus do n't understand your texts with remainin allowances and have now received bill of over 140 because my allowance ran out on the 9th of january and conv you have no trace of the call to prove it so i 'm disgusted and am now left with a huge bill i would nebver have gone over my minutes if one of your team had not said i had 417 minutes remaining of my call plan i can not give a definitive answer yet as its been nearly two weeks and my problem has n't been fully resolved yet i gave them marks as l thought my problem sounded like it would be fixed quite quick but it hasnt yet the customer service representative was excellent and she even called back after i had dropped the call to ensure that there was nothing further that i required quick response of the phone call and result with the enquire . only wanted to change my address !now i 've been told i have to travel 15 miles to my nearest xxx store .would be easier to change over the phone .poor system i was trying to change bank details as my husband is in afghan and they would n't let me and they woman would n't let me talk to a member of management to explain to them and she was n't that nice either no simple one of the more professional of your operators .and i 've spoken to loads . 10 q 1 the network in my area is quite weak phone not work indoors that is why q 1 was only 6 but everything else ok the customer service on the phone was good , ratings do not reflect her performance as low scores were based on the cwmbran store 's failure to update my account on purchase of my phone therefore leaving me unable to get a replacement until i get hold of them which is n't going well .again to reiterate , the lady on the phone did all she could and more , and was also well mannered . i gave good points because the person who dealt with my query was very reassuring and sorted my problem for me really well . i thought my call today was handled really well and i got exactly what i wanted - even a little more .however i have had probs in the past - especially with delivery of items and do think xxxphone are expensive so i ca n't give a 10 when it comes to recommending the price of my bills are extortionate compared to frieds and iv been a xxx customer for a few years now , , , allso paper bills being stopped > :/ excellent service thank u i have had fantastic service from xxx for troughout my time as a customer i am really happy with xxx .the advisor was good and told me what i asked but there was no enthusiasm to go the extra mile to give me other options i am very pleased wid the service u provide en the offers u do .spokewiv many friends 2 tell them about them 10 dealt with my prob fast an i was very satisfied i was very pleased we the way things were handled and was sorted quickly on a number of occasions xxx have taken direct debits out before payments are due your systems online is apartly down did n't let me upgrade and i have to phone back after waiting a day to see if the issue is fixed ! simon promised 2 try 2 help me gain access 2 this account & at the least a return call he did neither .isla said she will try & i believe her .iwas allowed 2 order 2 phones on this account but arnt allowed 2 change anything the girl was very helpful good service my query was dealt with courteously & an apology given service was very helpful , the lady was very friendly and helped me with all my queries did n't offer me good new contract it would be better if it would not have been the next call in a series regarding the same topic , and i consequently lost a bit confidence . good customer service the support person very helpful and pleasant wanted a pac code told be with you in 2 hours it is now 5 hours and still waiting ! i am extremely unhappy that i was told by the rugby store some time ago that i could upgrade my handset from today online yet your policies have since changed and the earliest i can upgrade is april .not good enough . a highly efficient and thorough service as expected from a leading company . operator i spoke to was very helpful and polite because your customer service is run on the basis that the customer has signed a contract so tough you dont have a leg to stand on .there is no customer service .as soon as my contract has expired i will be changing my mobile provider she was very polite and helpful .and asked if i needed help with anything else . i looked on your web site for my upgrade date it said jan 18 2012 , when i called today was told your web site is wrong and can not upgrade till may , i do not concider that a good service from a company your size , i have been with xxx for a long time . because the lady at xxx was very concise , professional , polite and solved my problem .thank you : ) the first of the three people i spoke too basically tried to fob me off with a reconditioned phone .not good enough ! efficient service . the service was good business phone falts for 2 weeks xxx not interested the lady i spoke to on the phone was very nice n polite , i found her extremely helpfull and she solved my query in no time at all excellent service i bought a pay as you go simcard three days ago .settings for the internet have still not been texted .i have phoned twice now .i need internet urgently having just moved here .it is really disappointing it is mainly your email team that are so frustrating with what should b so simple .iphoned to resolve and they couldnt help putting me on hold and switching me 2 different ppl . you resolved my problem not sorting out my h t c phone the first time still not sorted after 6 phone calls great advisor .very friendly and helpful . the dude was very helpful good service operator was efficient succinct professional and apologised !: ) as a service from the minute i got my phone i have had trouble and also a secound phone that is never in service reception always rubbish all apart from today most of the advice has been little help and to say my bills are always high customer service is very poor wish i had never brought my number from o2 when i ask for advice ,the advice is given and explained well a very good , efficient service . compare to other customer care , vf is very good the lady i spoke to was very polite and helpful this was my 4th conversation about obtaining a proof of purchase .it was also the 4th incorrect or contradicting piece of information i had been given .it 's been 2 weeks and nearly 10 working days and i still do n't trust i will have this before the start of next week .without proof of purchase my insurers will not fix and return my iphone , this is irritating to say the least .i 'm sure i will have to make another call on monday too . the call was handled efficiently and politely the adviser ian was very professional and helpful he explained everything regarding my sim only deal and had a lovely attitude on the phone !thanks ian ! ten good helpful service the problems i had were resolved quickly and efficiently i was really happy with the service totally satisfied recommend vf for service not thisproblem resolvedoperator efficient if slightly abrupt i have been with xxx for many years and my daughters the same but the signal in my area is awful so i am considering changing to a different network enough ! was very happy with the person i spoke with today they were very helpful but have recently rung and found that is n't always the case which is why i have had to ring again resolved problem been a customer for 7years yet you charge me for free sim card and if cancelling one of my phones have to pay termination fee , and have no regular upgrades . i was advised for an early upgrade which was due 25th jan now i have been told may .false advertisement and will be looking to move to orange and advising people of how xxx offer you products then they do not fulfil their side of agreement you lost my call so i had to ring and pay twice and yov did not have the answer to my query sum customer service people r really nice !i phoned a few weeks ago an got sumone who was no help atall ! personal opinion , over customer service delivery . very helpful girl was helpfull .i could understand her .at end of call i felt id been helped .other times iv wondered why i bothered as the attitude of the operator was terrible . i was dissatisfied with xxx and what i can do about my upgrade .i am seriously considering leaving xxx . problem not yet resolved .lack of communication that how acct was to be managed has changed . the lady i spoke to was fantastic .very clear patient and helpful .thanks advisor did what i asked i 'm loyal to companies that look after me he was quick and efficient and dealt with my issue and resolved in my favor looking to have a long relationship with xxx keep up the goodwork thanks my queary got answered promptly and was resolved at the time of the phone call . just thought they did an excellent job had phone put down on me and gt no signal the lady who dealt with me was polite and sort the problem in no time xxx cut my phone off in error .so unhappy but both agents very good .overall happy . i have been charged over without explanation yet i 'm a loyal customer problem was sorted out very efficiently .very helpful staff .thanks man was very helpful , unlike when i emailed my query not totally pleased with xxxphone and their selling technic by phone but happy with the advisor yerterday .when my contract finishes am thinking of leaving xxxphone . things were dealt with quickly with minimum of fuss all my questions were answered in a businesslike manner , and appropriate action taken with the minimum of fuss and in a timely fashion .thank you . was generally happy with how it was done offering the sure signal box is a nice offer i have found out that your redhill branch is not that helpful , and do not give out the correct information.after speaking to your advisor this morning , he was very helpful and explained all that i asked .so 8 was for the advisor 's in your redhill branch and 10 was for the advisor this morning , plus the other 10 was for xxx as a company . good customer service michael dealt with my problem , suggested i go to xxxphone shop and get phone changed , in light of the on going problems i am experiencing . the gentleman i spoke too was very helpful in giving me the right information very satified with the service the problem is not solved .we are still trying a new sim will be sent ; no one is sure it will solve the problem but we have to go thru ur set of procedures and untilthen and for , over the last year + i have been paying for a service that i am not getting . excelent service the person i spoke to tried to help but i 'm very dissatisfied and have wrote an e-mail to explain this . tracy , the lady who dealt with my call was very friendly and did all she could to help with my internet based problem .unfortunately i wo n't know for 24 hours if it 's been resolved hence my 8/10 score . i whent over by something in the region 30 pounds on my inculsive minutes because phone keeps loosing signal so having to keep calling them 3-4 times sam as the last time you sent me this survey .lower score this time driven by ongoing problem you have taken 60 pounds out of my account if i had not noticed there was no info forthcoming from xxxphone thats 4 questions my query is done without any problem because i am 33 now and until last october i was with orange and had been with orange since i was 15 that is 18 years which is a long time but the bills had got very very exprensive the customer service was terrible their advice was terrible and their phone reception /signal was shocking ur company give sound advice and think about the well being of your customer which as a business person is very very important as far as i am concerned i will now recomend u as to be with regards antony gribbin perfect customer service .no waiting for the call to be answered . because for two days i havnt been able to use my phone to call anyone ,and still having to wait ! satisfied with the service i received . very bad service .got cut off 4 times .my wife has been messed around and made upset .u put me on the wrong price plan for a yr .and was charging me for internet .when all blackberry mobiles had at least 500mb of surf time .not a happy chappy i was pleasd wth the efficieny @ courtecy warren always does what he says he will .he listens to u before shooting off like any other person .goes further and beyond to make sure you are happy efficient but hurried so an initial mistake was made .hopefully sorted now twice xxx have cut off my service when they should n't have after promising me it would n't be . it was worth it repeat calls and not solved i am a high user of xxx network and unfortunately do not feel i get the benefits i pay for .your network availability is also very poor !i am moving to another provider ! good customer service if someone chooses to call me i will discuss it ! they took time to sort the problem out reason the operator was kind and helpful on all my questions .yesi did get the info needed .regards the fix did not work and i am still without bb after your software upgrade . because the adviser was very pleasant and had time to sort my query was unable to access saved points to get asda voucher you asked for them excellent service 10 i have found customer service is not a priority for this company my problem was not solved rubbish advice given when my phone went wrong which was broken from day one , they said because i didnt have insurance they could help much which is rubbish because covered by warranty and consumer rights anyway .still two weeks and my phone is still not back , unacceptable . my reason for my call was to remove restricted access from my ipad and it has not happen as yet . good device ongoing problem .still not resolved despite endless phone calls . i do n't think i have ever called xxx and not had a problem !wanted to change my address and yet again the systems are down , it 's the staff that i feel sorry for not everyone is understanding . because the money should not have been taken from my account in the first place it was not the first time it has happend n to wait a possible 5 days 4 it to back in to my account is disgusting !xxx is a joke ! because my problem was delt with promptly and without any differcultys .unlike the shop in worcester because how well u dealt with my stressful situation without making it worse service helpful staff very helpfull & dealt with problem quickly , very nice person because i have experienced a very helpful and professionable service . i got cut off while on hold , noone called back yet so i will have to call again , nothing has been resolved at all im pleased with the way it was dealt with by the person , i cant score too high on overall dealings cause i havnt recieved my settings yet because the lady i spoke with was very very helpful and xxx are always helping me to manage my account : ) thank you the person that was dealing with my problem said she would call me back and did n't .i had to call again cause they were very helpful i think the customer service did a good job by helping me out with the issue i had . totally unhelpful good service helpful , friendly service .dealt with my enquiry very well .p customer service was fantastic , polite a real asset to the team . because i needed help setting up wi-fi and it got resolved quickly and easily i spoke to a verypleasant and helpful member helpful , friendly and polite . 5 n/a 1 rang sun never got a reply when told had 2 ring back 2day . i had a missed call from xxx which i returned , i spoke to the customer services officer who told me it was the collections dept trying to call me .knowing that my bill is up to date i asked to be put through .when i finally spoke to collections i was told that it was n't them at all trying to contact me .so all in all i wasted approx 20 mins on this and i am still none the wiser as to why i was called in the first place !it makes me feel really valued as a customer ! ! ! when i spoke to insurance they were great 10 out of 10 however customer service were unwilling to help , hung up on me 7 times promised two calls back which i never received was told 7 different things by 7 different people . i phoned to get the content control removed from both phones and mobile broadband however on my phone it has not been done .the advisor would not speak to me about the account only paul .also we are having problems with the mobile broadband the advisor said to uninstall it every month and then it will work which i have done and it is still having the same problems took four attempts to tell me how much my line rental was a month ! girl was extremely pleasant helpful and sorted my issue with no fuss happy he tried tto ffix my prob an happy with his handling of call but didnt fix prob would love call bbacck to hopefully fix the reasons for my scores are that the last dealing with help /support not sales which was today .took three days to sort out , hours of calls , help not available over a weekend , having to explain the problem about 10 times and still not clear that voicemails where not lost .this also is n't the only problem we have had with one net express and the online divert tools are still not available 9 months on from being sold the whole set up .the product was n't ready to launch and has too many bugs to rely on and has taken up too much of my time when i am trying to run a business . i had to tell the same story to 3 different people .they told me i will not receive any kind of confirmation of the changes that have been made which i find unpleasant . unfortunately , phone no working abroad even some times in the uk.actually i know that , this is not the lady i 've spoken this faults . . it 's xxx faults . .i have orange and 02 it 's really work everywhere i go . . excellent service over the top phone bill , told ive signed up for another 24 months although i sent phone back within 7 days and network fail constantly everything was outstanding . yes was told my simcard was my problem if it was then how can i use my phone everywhere but at my house and in past 13 weeks we have had no xxx for 6 weeks in total first tine it was 5 weeks and now since 11 th jan because i have trust in xxx due to the problems i have revived over the past 10 months .i recommended most of my family nd friends but never again ! because i was happy things were dealt with properly xxx opted not to inform me that my early upgrade option had been fazed out . chris was extremely helpful and gave me information i had n't been given before which explained my bills !thank you chris !yvonne was helpful too . everyone i spoke to was extremely helpful and knowedgeable which made for an ( almost ) stress free transfer q1 unclear on which option to press .q2 clear answer .q3 politeness . good network . a simple question about caller claiming to be from xxx on 08080996746 answered quickly good service constant explination of what was being done the call centre in cairo is very good .the staff is helpful and friendly very helpful operator . am not happy with the network signal level ..always having same problem for more than months and nothing is been done to improve it .andworst of all you **** ca n't offer me any better deals when am tied down to xxx .. i have made my mind up to leave when my contract finished . there was nothing resolved on my call i was supposed to get an email within an hour and i still have n't gotten it ( 2 hours later ) i think the service was great to check when my contract ends tried to activate a sim and because it was complicated the person seemed to cut me off !my company has 8 contacts not good enough .they should have called back !took time out from work to go to the local xxx shop !enouggh of a reason to leave !miriam schultz i have only ever been with xxxphone i have never been with enyother net work the only problem i have with xxxphone i have been with you for years and iv never had eny free calls i or eny deals from yous and my freinds and familey have ca n't understand that no help ataw very angry so al give u very dissatisfied 0 due to previous experiences that i explained on the phone , and just shockingways of dealing with things very good , helpful staff member and pleasant manner no the person i spoke to was helpful and very pleasant towards me was very happy with my help .very pleasant and quick to resolve m happy that 's why xxxphone always very helpful . no operater was friendly helpfull just happy with the service no comments i always have to chase up every single enquiry i have .i either speak to someone really helpful or someone that 's awful and clearly just wants to go for thwir break .luckily todays advisior was good . yes if u ring me gave a 4 for q1 because i had been told in store that i could upgrade by internet or by phone , 90 days before end of contract , called up and have now been told upgrade 70 days before end of contract .so that 's the reason for the 8 on the second question , because i 'm not very satisfied .but the advisor who i spoke to was very clear and helpful so gave a 9 for that but possibly could of been a 10 . cos she was nice and put my fone back on as i paid a part of my bill last wk and said i will pay some more this thursday but u restrictred it on weds and could not fone up to pay it today ?whatkind of service is that then when you got to go to a pay fone 2 miles away agent very good but took 25 minutes for call , suspect systems very slow .i am a call centre technology expert , you need me to take a look .www.littleblue .com overall just a good service thanks good service .was n't on hold for long before my call was answered .problem was quickly resolved .advisor was polite friendly and knowledgeable . people understood me what i wa saying and i could understand them !clear and helpful straight to the point . very efficient ..pleasant and helpfull . very good sevice the gentleman i spoke to was polite , professional & very helpful . awaiting a call back - so let 's see what happens cos you were superb incorrect automated letter sent out advisor was nice concise and dealt with it quickly excellent service .very helpful ! lady was v helpful and sorted out the problem i had quickly my query went unresolved and i was n't given a satisfactory reason as to why very pleasant and helpful person , but not all my requests were met to my satisfaction . because am very pleased overall the service is good via the telephone but the same cannot be said of the i store back up or follow on service . 10 no i made a payment you took it 3 times , when i asked for the money back i was told it would take 3 to 5 days .i mow have no money , how come you can take it out straight away but ca n't refund it straight away .i will be canceling my contracts when they come up for renewal . lady i have spoke to today was great - very helpful and she had great knowledge of products .but i have been waiting for a letter about proof of purchase for over 2 weeks now and first person i spoke to on 4th of jan never said that i could do it on line . happy with service . excellent service 10 very friendly and helpful people , who sorted out the problem with patience ! ! em i find xxx really helpful and understanding iv i 'm haven difficulites like paying and would always recommend them because my credit has been taken for no reason .slowlymy credit has been vanishing it wos oll good professional service x very helpful , astute and competent because the one i spoke to understood my complain and responded accordingly he hung up on me i was dealt with promtly ,informatiom clear and friendly . my call was regarding a xxxphone mobile phone that was left at my place of work .i made 2 calls to you via my mobile phone & was first told it was not xxxphone & then was told it was a payg.i perfectly understood i would not be told who the owner was but i was very disappointed at the lack of cooperation on xxxphone 's part in contacting the owner for me .i would point out the was an apple iphone which i know is not cheap .fortunately the owner realised she had left it and has now claimed it .i hope you will take the opportunity to revise your procedures on these type of calls .i do n't think it helped that i was ringing from was a contract phone & the phone in question was payg but i still think more cooperation was required . he was helpful & reasonable good service very happy with how i was delt with and spoke to . i pay 60 pounds a month .i try and phone people and i ca n't get through my phones does n't even let it ring .i made a private call yesterday and there was someone else on the line . that 's 4 questions . advisor was forthcoming , working towards my desired solution and resolved the matters to my full satisfaction was totally satisfied with my call , the advisor was very well mannered and polite , very helpful i lost my fone n xxx has been unable 2 replace with same 1 the customer service was very helpful because of the colegue on the phone who helped me i do n't know if the whole issue is resolved until i check my online account tomorrow but the colleague was very helpful and courteous and answered all my qs quickly efficiently and seemed to be accurately as well everyone i spoke to was very friendly and it would have been top marks but i had to phone a few times to get all the info . adviser was helpful and refunded 25p so i can call bk later .however i have to call back in over 6 hours time and this means that i am still unable to access my emails on my phone for another 6 hours . happily x not by text as it would be too long .send me an email and i will reply the lady i spoke to was really lovely and down to earth . i have used xxx for years , & they have never let me down .when people ask me .why xxx ?i say it doesnt get better .adam . my issue was unsolved , no answers just answers like maybe , was fobbed off to a store ! friendly staff good explanation to my queries really polite and helpful . all my calls have been dealt with efficiently with courtesy eagerness to help .thank you . first class fast and efficient service it took xxx a week to sort out a simple issue that was caused by slightly carelessly done upgrade procedure .as a result , i did not have email on my phone for a week .on basis of that , it is difficult to recommend xxx to others .today 's conversation was finally fruitful , even though it took me staying over 20 minutes on the phone . very helpful , polite and appropriate every time i have called , the person that i 've spoken to has been very helpful . i am still awaiting a call back from your manager xxxphone service on the whole good .however my problems with using phone abroad not readily solved hence 5 .last person i spoke to was the most helpful of at least 10 attempts to resolve my problems . unfortunately i have n't been able to restore my txts as yet , but the adviser , was amazingly helpful and sympathetic and did so much more than i had expected . satisfying call thanks micheal sorted problem & gave me the answers i needed with good explanations because i just thought the service was quick and good i find the staff helpful and understanding.they alway 's happy to help and i think it is probably the best network i have been with.thank 's waiting for promises to be fulfilled , so far v satisfying cust service i was helped in very professional manner . everything was dealt with fine my question was answered quickly and efficiently . good serivice qwick ansering no puting on hold and having to wait in a que 10 cause there gooood :d first adviser totally lost track of what we were talking about so i rang off , sounded very distracted .second one kept insisting i 'd signed for 18.33 plus vat...and i had n't .please go back into your sales woman 's original sales call and listen !i was promised the earth ...and keep trying to get some sort of semblance from the lies i was sold .j pike the reason for the final rating was that i at last got through to a lady who knew what she was talking about and i could understand what she was saying .good english ! ! ! !the previous 10-15 minutes experience would be scored from 1 - 5 maximum ! ! ! i was happy that the man answered all my questions .x mr cartledge answered my 2 questions in a polite & efficient manner not happy with coverage , apps do n't work as well , very slow compered to 02 friendly service i went on trip to panama & t 'he only phones that worked were xxxphone !staff always helpful also my reasons for my ratings are you were quick ing taking my call , clear with an answer and polite prompt polite and information given was to the point pleasant and helpful response from the lady i spoke to today .have been with xxx a long time and any queries always resolved .good service and network coverage the guy i spoke to was alright but i 'm not happy with xxx .i 've had nothing but hassle since i was talked into taking a contract . got all the help and advice i needed wish all advisors were as nice :-) i was told i would be called back and did not receive a call .the operator had a poor attitude and manner with the events of the last week it would be a 0. but the phone call i had today and the woman i spoke to was fantastic and did a very professional job ,so after today it would be a 10 . my query was dealt with quickly and resolved x the lady i spoke to was friendly and sorted my problem quickly . because i have had to ring up several times to get the same problem sorted and i still do not know for sure if it has been resolved .this adviser however has been the most helpful . very helpful and my problem got sort out straight away good overall service this time , but that has not always been the case with my xxx experience he shows no feeling , no empthay , just spouted xxx policies !not what a customer wants to hear ! !not happy at all !he was disgraceful ! was on hold for 25 mins n still no answer although i was given some advice regarding my number port i 'm not sure if it has worked i gave ratings of 10 because i was expecting to b on phone for about an hour trying to sort out problem with my topup that had n't went through for 2 days and it was delt with and in my acount within seconds unfortunately the call was disconnect before completion but was able to complete the query . i am a novice with this new phone the chap was very very patient with me giving me easily understandable instructions very politely and repeatedly .welldone to him !xxx it was quick , pleasant , polite and without any hassle unlike some of my previous dealings with members of xxx when someone from contract transfers where rude and quite verbally abusive practically accusing us of pretending to be someone else .my experience today was very very good and xxx should have more employees like the guy i spoken to today different information from different operators at the call centre dissappointed with the service xxx are help full yet not in a rurh to get to the solution ..im still waiting for my setings . because my phone has n't been working since november last year and i got an upgrade and im still having the same problems , i can browse the internet but ca n't download any songs , nothing ! ! !so im not a happy customer at the moment ! ! ! it would take too long in a text .suffice to say your staff are ok but your company is a disgrace .andyour web site even worse .sorry the operat- or was very help- ful.he dealt with my queries qui- ckly and did not charge me the 25p.so thank you. 6 after 5 weeks of little or no network signal your technician has finally sorted out the problem lady in the home was very polite , and helpfully , she could n't have done enough to help me ! ! thanks again the lady i spoke to was very polite & helpful & dealt with query quickly & efficiently excellent service received , quick and efficient and all questions answered in a timely manner sorry answered the 3 questions no time for any more . i am quite satisfied with the service you provided . the action i requested could not be completed and the woman i spoke to , although helpful , just kept repeating that she could not complete the action when all i needed was alternative options .xxx are generally helpful so i have no problem with this service . no answer tomy questions i have been on the phone since 9.30 i spoke to an advisor called jana who was very rude and told me i was frustrated felt she was talking over me , the other advisors stuart and emma were very helpful not customer friendly , unable to take my circumstances into account , unable to help me with a simple exchange agent was excellent .would have been a better experience if the mms setting could have been updated over the air as opposed to manually via email .thanks ive never had hassel with xxxphone so to be fair my ratings cud of been a bit better but im anoyed at the fact that i carnt top up my phone i need the credit their at the moment as im up an dwn the hostpital with a pooly child an findin it a strugle to ring people i need to an xxxphone have nt offerd anythin to componsate their fault in which its their end the fault is i am a good customer to xxxphone an bein on pay as u go nt contract i thought they would try to look after us as a customer the person i spoke to yesterday did not understand at all my problem .a complete contrast to the lady i have spoken to this morning . beause i asked if he could cancel my freedom pack ( which my hubby has managed to do on his before ) because id used all my minutes due to having had a car accident this week and being on phone to insurance company , recovery etc etc .he told me there was nothing he could do .well i dont believe that for one second as my hubby has had his cancelled twice in past . take 2 to 3 days to up dat my emale addres .and when i rung the system was down .but not the advisers fault she was nice .have a nice day : ) sort everything out straite away thankyou second time i had to chase for credit note to be applied to my account .advisor could not determine what had gone wrong and could only suggest doing the same thing again , so i suggested an alternative solution which he applied . they explain enough to no the reason i was paying double 0 pleasant ,polite .very helpful problem solved quickly and efficiently plus he solved another issue at the same time .a very satisfactory phone call . complaint in watford shop im not happy with xxxfon once my contract is up im leaving 8 eventually had my questions answered the reasons for my rateing is because although im big fan of xxx they just wasnt able to help with my problem at this time he had exellent manners , and was very helpfull . 10 miss sold price plan .still not resolved i was happy with how my situation was dealt with no help no i did not have to wait long .friendly ruth put me through to friendly neil scottish man .jane i have dealt with several people in customer services but the young man i spoke to this morning was so efficient & curteous he definately knew his job unlike the others some of whom could n't even find my order let alone deal with my query so much thanks to him he was a pleasure to deal with & knew his job ....deserves a pat on the back thank you . cause i am happy with xxxs service . i was bit worried bout lost fone ,lady assured me there was a barring on old sim card and a replacement wld ,b out tomoro ,very polite very please with the service excellent customer service getting straight to the source of the problem & using best available options to resolve the issue . i sent my phone at the end of december , i had to chase up the claim .advised i would have to pay 100 , i asked for call back next day so i could sort out cost as 100 too much .no call came so i followed the matter up .then advised i could claim off insurance ( which was what i thought i was doing anyway ) then advised claim would be actioned but i shouldnt take too long as my phone was already with the repair company .continued to chase matters up and was later advised an e-mail actioning the claim was sent to wrong address .this resulting in many lost days .finaly received text monday saying phone on way to me within 2 working days and guess what its thursday and still no phone !sorry xxx its simply not good enough ! 2aa.a.gq7gtjppp_ good service on the whole i love xxx efficient east professional service and understanding this chap fixed a mistake of the previous guy .i ordered paper bills for business reasons and the previous man did not action it .he said he had , but he had not .i would like to complain about him for not doing one thing that he said he did .i have further details of the call if you wish to receive them . good service as i have a contract fone and its been repaired 3 times and i was told from xxx if it broke a 4 time wich it has i would receive an exchange for a different type of blackberry and when i called today to report my fone broke yet again i was told i could no receive an exchange and my fone would only be repaired and that 's why i am not happy with the service from xxxphone and i am thinking of going to another company were i will receive good service you could match a deal i was offered else where good service the lady i spoke to today was very helpful this query was dealt with well , but i 've had so many bad xxx experiences , i will never give a 10 .thank you . i am very unhappy that i was mis sold the phone with false information .in store i was told it was a 12 month contract but customer services today said it was a 24 month contract and i have to go to the store and sort it out myself .the upshot of this is xxx will now lose 3 contracts .2 of mine and my wifes which is also due for renewal in march the reason i gave 0 for the second question is because the details i was given still do n't get me into my account ! ? disgusting service she was polite and friendly fed up with xxx not flexible enough been with them to long now and got two phones the issue problem was rectified in a timely manner . customer service officer excellent but was severely hampered by poor website functionality my request is still not solved , conflicting advice offered , on hold or waiting for call to be answered for over 30 minutes 5 , erratic service - problems with my payment plan and service abroad every month .5 , not confident the information i have been given is correct .10 , despite the information being thought to be incorrect , staff member was polite and thoughtful and did their best . yes i am a pensoner and dont get on with technology very well but the person who delt with my problem was very kind and explained things so i could understand .hope all your team are like him.kind regardslyn tayler the last two occasions that i phoned xxx my call has been dealt with efficiently and professionally .however there are still some issues about the stability of your web site services and internet data access . no foregn advisors cant undestand wots being said and when finally got a uk agent they were not helpful customer agent very prompt and professional the issue was not resolved .had to phone several different times and i was given different information each time .i did not find the customer service very helpful at all .very disappointed you changed your upgrade police without informing anyone and your rep very unhelpful sales teams that take your order and tell you phone in stock then no phone as the phone was never in stock at time of order now been waiting 8 days and still no sign ca n't even cancel order as need phone to do that ! i have been a xxx customer for over 15 years and find your service excellent .my only complaint is that contract renewals new customers are always better looked after than very good loyal ones and this is a little disappointing . i was dealt with professionally , thanks good service quick and polite and amazing deal the adviser i spoke with today could answer all my questions and fix the issue she was helpful and professional the customer service was very good .the lady was polite and helpful with good manners also my problem with freebeez rewards online was dealt with quickly .thanks xxx at least your staff are useful to us customers even if the signal in burnage manchester is rubbish . very good service . call advisor very helpful , just general quality of mobile dongle connection poor . 5 just felt it all was very good service ive been charged for a service that was connected to accidently and not used which might well have happened before and as a loyal customer feel that my account should have been checked and a refund offered though i didnt request that and the service is now blocked security checks were extremely laborious although the operator apologised for this .problem not solved after an hour - operator wanted to continue with more tests but i have work to do ... general stress and bad feeling caused by security checks made it very difficult to be productive - although operator seemed very competent .i just wanted a quick answer - can you sort my dongle connection - i would have been much better to get on with work without internet - which is what i have done since . the girl who delt with my call was very helpful .and a credit to your team . 0 it was great my handset has been locked for almost a week now the phone was stolen but found the same day so phoned uk previous friday to unlock it , 5 people have said it was unblocked and just wait it will be fine and today a sixth person said they were all giving me incorrect information as it was still blocked but now he made sure it was going to be unblocked ! ! ! ! ! she was very efficient .replied in plain english .very unusual because normally its very difficult to make the operater instant what u want .we were cut off for some reason and she called back within a few seconds . the man was very nice and polite but could not solve my problem .could n't tell me if my son 's mob had been connecting to i/net and so taking his credit w/o him using his phone .could n't say wn we last topped up credit or why it is vanishing w/o being used .no details past 3months .i was given no compensation either .;-( the operator was extremely helpful and listened to my issues , and was able to adjust my account , refunding charges and checked my current setting on my phone found the call handler unhelpful and unfriendly which is thankfully not typical . waiting 4 my iphone 4 , should of been delivered this morning .took the morning off wk , lost pay as it did not arrive .spoke 2 allen who was very unhelpful , asked 2 spk 2 a manager was refused .not given an apology and was told it would be delivered tomorrow .i am unable to collect it tomorrow and have been left with no answers .upset as i have just renewed my contract with xxx after thinking of moving to 3 but was advised to stay as the network and customer services for 3 were poor and now i feel the customer service for xxx was very poor .so am having second thoughts as to stay with xxxpone .not acceptable to miss wk 4 a delivery and have no apology or good reason given . very unhelpful not willing to listen and all he wanted was a credit card number which i would never give out because i have been requesting paper bills to be sent to me over the last 20 days and still have not received anything after 4 lengthy phone calls i have been promised the bills will be with me within 5 days serval times and have also be told they would be sent within 20mins by email which still has n't happened !i have tried registering for online bills serval times but always get an error and told to phone customer services who say they will send paper ones monthly .but it never happens !after having my number with you for 22 years i expect a better service ! i had 3 questions and none were answered .mainly because of the system set up . got the answer i was after good quick understandable service u were helpful great service and staff because i had a 60 pound credit that has n't been taken off my account q1- i 've been with xxx a long time .q2 - i got what i wanted .q3 - the lady was very polite and helpful . no since going through settings i ca n't get on 2 some things that i could get on before settings were changed . i hate xxx no - not enough time ! far too long and complicated , the need for unnecessary authorisation , confusion = signs of inefficiency and/or incompetence . no problems this time , very pleased i 'm only a child so this might not be compleatly accurate excellent helpful service yes .he was a very helpful young man who did all that could be expected the problem has not been resolved yet , but it is being dealt with very well i have been very satisfied with the service so far , however my request was to import my mobile number with my pac code .that will take place on friday 20th so hopefully that will work without any problems or my straight 10 's may have to be revised ! ! the person who assisted me was really helpful and understanding , but the service i have had from xxx in the past has been not been good because xxx does not have an update for the sms software to run on w7 so our problem could n't be resolved .the old version was good and it is a shame that you have n't kept it up to date . 1 .your online billing is not working as i have a biz and personnel acc2 .your mobile data tariffs are to small and over priced3 .your mobile data is always going to gprs or not working ,4.i do n't have access to your good tariffs as i am unwilling to sign a 12 or 24 month contract the customer advisor was excellent .he knew exactly what he was talking about .he was friendly and honest and called back when he said he would .he resolved my problem and even told me what was wrong with my computer .i have already told friends about his great customer service skills .i am with xxx both with my phone and broadband .i ca n't remember the advisor 's name but he was great .thank you . always excellent my ratings were based on that altho customer service was helpful i am unfamiliar wiv sum of the instructions and techanacalities involved wiv my request ,thank u . i have been with xxx for over 4years . i feel quite happy overall i was pleased with the response to my call and i will be even happier if the new sim card , when it arrives , resolves the problem with my phone . it was all good could n't get a 3rd phone contract out for my daughter after years of loyalty to xxx , i may find myself shopping elsewhere to get the deal i want . i found the gentleman who dealt with my call was the best advisor i have ever come across , not only at xxxphone but from all the advisors i have ever spoken to .he was extremely polite , helpful , knowledgeable and nothing was too much trouble for him ! ! .he is a real star and is a real credit to xxxphone customer care .i hope my comments get noted and he is highly praised as he deserves it .thank you kind sir , doctor luke bowen-jones . too expensive and poor coverage in alot of areas good device but unhappy that my ipad will take to weeks to get back very helpful member of staff .resolved issue promptly and efficiently i have been with u 4 many years and over the last 18 months there have been month fter month of queries and never getting a conclusion-i am so fed up i am thinking of moving supplier i do n't think the advisor knew what i was talking about and seemed to just guess the answer to my problem . corrina knows her job an shows willing to help resolve issues that are best for the customer .it a shame this ca n't be said for soloman who i spoke with yesterday , then karim the line manager who took 20 mins to answer phone an had no understanding .an was more than happy for me to go to fsa , daily mail an watchdog .at least corrina had a good understanding an a pleasure to deal with . my phone has not worked for three days.im thinking of changeing to o2 . no do n't have time today i specifically wanted info on how long it took to get the virtual landline and what it would be .i must have spoken to 3 or 4 people and despite promises of emails and info nothing .it 's like having teeth pulled . you asked me ! ! ! lady extremely nice and helpful and sorted out my query with no fuss.thank you . very efflcient and polite . polite ,helpfull and did his best ! had been waiting to upgrade online for weeks , looked online thus morning and you have now removed the option .desperate for new phone , current phone faulty .cheaper to pay out existing contract and move elsewhere .rubbish service , been with you for years , really disappointing . i have been with xxx for years and enjoy the service and facilities i get with them only problem is i have mishaps when i do upgrades no the advisor was polite understood the problem and was able to resolve it i have been with xxx a long time and for the most part i have been satisfied on 1 or 2 occasions there have been problems but you have to accept mistakes can happen and provided they are resolved which they have been no queues , polite and helpful staff , issue was resolved . excellent service q1 i would not recommend xxx to anyone due to the unhelpful nature of your business .i have been a customer for years but will be cancelling both my contracts with you .q2 i was given a straight no to my question , and then you tried to sell me more .q3 i found the adviser unhelpful and bordering on rude . you have unbelievably messed me about on renewing my contract .you have got it so wrong this time yet no one seems accountable .now to top it off you are harassing me by phoning me and texting me day and night for money i do not even owe you .xxx should hang there heads in shame the operater was quick and effident i would not recommend xxx very highly as i have not had good experiences calling you .prior to the call where my request was dealt with today i was left holding for half an hour - the person who i asked to cancel my insurance told me she had to put me through to someone else and then left me waiting for such a lengthy period i eventually called back and my request was dealt with promptly i do not understand my account you took a lot of money off my account and i am not very happy . because i was satisfied with every thing efficient , polite and helpful i has been with your co .for a long time generally the service is good .keep it up and thanks because i had a very helpful person on the phone and was satisfied with the outcome everything got sorted out to my satisfactlion . great uk helper .poor options for them to offer me in trying to resolve my issue . kept waiting and when connection lost , the handler never called back even though i gave him my number because your customer service was shocking , i got hung up on several times , i also got passed from piller to post and no1 was able to help so the situation has still not been resolved . my call today solved a lot of problems . gave me more information than required which was honest . the young man who dealt with my call was efficient , charming and extremely helpful .i used to be a customer care trainer and he was an asset to your business . very poor service received this week and for the last 2 years it was a more helpful & satisfactory call than i expected .very happy with the outcome .:-) seeing that you said there would only be three questions , this being the fourth i feel that i should lower my scores the reason for them was mainly due to the fact that you normally stick by what you say .normally that is . im annoyed at 2 advisers mistakes and taking money what i did n't authorise that 's wot i think worth av still got the problem very helpful and polite advisor they were helpfull but i felt presured at 1 point thank u very satisfied very prompt service thank you the representative from your company was polite very helpful has nearly resolved my query . he was a credit to your organization . good service . person was very helpful and understanding about my issue but 0 was for the reason it is completely unacceptable that i was promised a new mobile only to find out it is out of stock , and that no one can find out when the next delivery of it will be ! ?either you will be getting more or you wo n't and if you are then it seems incredible communication is so lacking that the new delivery date can not be discovered .i have been very pleased in general with service from xxx but this is very poor . yes i could tell you the reasons for my ratings but i do n't want to . because he wa polite n extremly helpful and fixed the problem quickly although the day before the service was unacceptable n i was n't happy had to ring bk today to solve problem spent another day wiout internet n it used last of my cred which meant i had to top up again very efficient very helpful only because of alex in business attitude and professionalism she was understanding and also very efficient the original person person i spoke to lied to me also insulted me and made me feel insignificant and i rate his service 0 but alex in business customer services deserves a medal she retained my faith in xxx after the original person almost lost me as a customer of 6 years for his ignorance and attitude was unacceptable thank you alex a credit to a large company such as yours swift and courteous service call centre staff member was very helpful , pleasant , efficient and resolved my query quickly . 10 i was pleased with the treatment i received . . now stop texting me im trying to work lol . . she was pleasant and helpful though thought i could see what she can see ( total minutes used ) which was irritating and reason for call .then put thu to a dept that was the main menu again . the guy did everything i asked and fully answered all my questions .and even told me without me prompting him about cancelling my other number what date and what to do which was fab no fully satisfied with service today the guy was polite and easy to understand .and i got what i wanted to know very quickly . i was happy with how the customer service person dealt with my questions but was disappointed that i have to pay so much to receive copies of old bills .i 've just been through the same exercise with 2 other large companies and did n't have to pay them anything . because its what i think fair ! problem was addressed quickly and in a friendly manner no i hate spending long periods on the phone to xxx looking for dpd deliveries .advisers excellent .overall impression poor .just received latest delivery .late and no text message advising time of delivery .will now consider taking business to another provider .not worried about paying outstanding line rental but look for a decent service yes i found the advisor dealing with me most helpful and also a major factor that he was uk based ! the reason for the 5 first question is that i asked for the last two statements to be sent to me but you did not action this .the online system for business is just unusable for a small business .i just want a copy of my statement .how hard can that be ? just friendly , polight and efficient . i got through very quickly and my issue was handled immediately and professionally . call plan and settings question answered . the advisor was very helpful but xxx in general are rubbish and i have had nothing but trouble with them i am looking forward to my contract ending only can give you reason for advise he was polite new what he was saying and answed all our queries xxx is great ! i was very happy with the service received and my request was solved . i fovnd the operater answered all my quieries , & i changed my sim card tarrif girl was very helpful and sorted issues .however this is the third or fourth time i 've had this sorted which is frustrating . i was told i would get my up grade phone by wednesday and i still do n't have it .and after speaking to 4 yes 4 different customer advisers .the problem could of been sorted out monday .so i would like to continue with this contract until it ends and not renew with xxx 9 i spoke to 2 ladys the last being lauren who was very patient & helpful as the 1st lady was , if either wants a job there 's one here for them i think the advisor did a very good job explaining to me what i was charged for , + she helped me with a problem i had with my phone . not good enough network service free products do not work to save money ie my xxx and 44555 have had a bad experience with xxx and will never re join once my contract is up i 'm happy with the service . because of the questions adviser was very helpful .i feel the monthly charges are steep and recommending xxx to people would be considering that . myself n partner n our daughter have stayed loyal to xxx and for quite a while we have chosen the 10 txt n web pack n logged into it .but on a number of occasions my partners web n txt have ,nt come on and we av 2mess about callin 191 .although the prob was sorted it is a regular thing and today it happened 2me .my web pack was put on but the money i wasted paying 4internet b4 it was corrected was ,nt re-embursed .so with the constant probs i am considering changing network for all 3 of us very helpful and friendly staff , they had the time to talk through my needs and come up with the right packages . because he was efficient and very polite yet professional at all times x because after three frustrating calls to deal with my problem via customer support in egypt i finally got a young mam who handled my problem efficiently with understanding and with success . just feedback outstanding efficient customer service offered me a better package and very pleasent people on the ball ,precise ,accomodating and positive to customer ,well done very happy dealt with issue and hopefully now resolved . no satisfaction at all .couldnt hear or understand lady as she was foreign and line was bad .she had no idea what i was saying and said she cant replace my faulty phone .apparently i hav 2 send it back by post and be without a phone for 10 days !absolutely unacceptable .i will definitely transfer 2 another provider asap quick efficient answers - such a refreshing change .well done xxxphone . costomer services are in england & not india ...... makes life easy ! not happy one department blame each other , nothing gets sorted and u send me pointless texts . i have had a very lackluster response to my questions about an upgrade . call centre team member advised me well . the problem was not resolved and did n't get much help ! excellent , friendly service .representative was polite and helpful .could n't ask for more . the problem that had been am issue from may 11 was finally sorted i ve been a xxx customer 4 about 13 years i allways tell my friends 2 use xxx cos its cheap n 3wkends r so good and the man i spoke 2 this morning was very helpfull with his advice .thanx excellent csr no the service was excellent and i got help and information i needed my text & web my query was about a diff in my text bill ending 27 dec.the advisor was very helpful and offered a printed bill however this could take 6 weeks this is very disappointing ! operators very courteous and problem solved in short time . look at your system and how much u have screwed me because your a great phone service ! she explained everything well and sorted out my problems .she solved 3 problems for me with no bother xxxphones **** **** was passed around various people before getting someone who helped it is due to wrong billing that should not have happened as the previous months invoice was resolved & the issue should not have re-occured on this bill cycle .i have to now trust that the direct debit will be for the correct amount as the advisor has said i feel that i was coned by the sales man on the phone .it is sad to think that xxx has to sink that low to make sales !the help line did help though . first person who took my call , laughed at the problem , saudi they had never heard of this issue , kept putting me on hold and then cut me off ! second person i spoke to was excellent and resolved the problem swiftly very helpful employee issues dealt with in 1 call and no waiting around for answer. . reason not 10 on each answer : i wanted to sync my contacts in outlook on my pc to my iphone and it 's not possible no agent very helpfull and understanding operator was v helpful and told me how to delete app but was unable to tell me if i wld b charged for what my son downloaded without my permission .otherwise it was find british based call centres first i lose the will to live going through your ivr then i go through to the overflow department who ca n't help me then i am put through to the right department but he ca n't help me because he only does one net express then i go through to the right person who keeps me on the phone while talks to 2nd level support and flips between .he did n't understand and said can u put me through to the 2nd line support .he could n't do this because they are far to important to speak to a customer .instead he would take my number and call me back .20 minutes of a call i am paying for and i 'm no further ahead .it pains me to call you . did not get the info i asked for but was told it was on its way because everytime i have a problem its sorted with no hassel unless im talkin to someone overseas whole situation was handled wrongly and i 'm totally dissatisfied thinking of moving to another supplier he was helpful . .although i would have liked a bit of a discount on my contract considering how long i have been with u . because it is how i honestly felt post my call and other recent interactions with xxxphone : ) extremely disappointed i am now told i cannot reduce my price plan below what i have now reduced to so i have 900 mins which i wo n't use up so not very happy and when time comes will look else ware for new contract none really over charged on my internet usage ive just broken my leg and am struggling with money this was the last problem i needed and expected abit more help with the charges i was given and i was given no warnings about the charges to prevent me going over frankly i 'm considering leaving xxx . the person i dealt with was helpful and polite and could speak english properly !please no more sales calls or i will leave your network .unless its for unlimited internet usage then i do not want to know ! most providers buyouts are less than the sum total of the reamining months ; xxx charges extra .wont be recommending to friends . no the man was helpful as it is a general xxx problem not the person .and it looks like i 'm stuck with hardly any signal and calls being disconnected because of where i live .even though i have never had a problem before recently answered all queries politely and successfully my query was resolved and handled very well , adviser was very kind and helpful and it did n't take a long time : ) thanks ! disapointed as a customer this is going to be my second recondition phone i really dont think that when my contract is due for renew i would continew with your services very disapointed thanks isaac alvarez the man i talked to was very knowledgable , patient and friendly .he did not seem at all annoyed by all of my questions and he genuinely helped provide me with all of the information i needed .i am american and i hate to say it but i find this kind of excellent service in the uk very rare .i was pleasantly surprised ! ! i felt good with the information given by the adviser , however it was a bit difficult to hear him as it was music played in the background i love xxx services .... i have signal mostly everywhere and the plans and services are awesome ! customer service was quick , easy and helpful .the query has not fully been resolved as yet , i am awaiting an email to answer details to get my question resolved .the adviser was helpful and tried to get my issue resolved asap seeing as it 's been ongoing since the end of november . the reprosentative was polite and helpful but feel more of a service could have been made to resolve my question .you can often tell you are just an action that needs to be completed asap .probably because that is how the call centre is managed .by speed of calls and not quality of service ! i found the girl very helpful and informative and polite the customer service advisor who handled the call was very nice and had a good manner and was helpful with the enquiry . very polite , very helpful and very friendly .i cannot think what more you could ask for from customer service . problem is unresolved after months , support staff do n't know how to fix xxx website , tech guys took 2 months to respond and still have not fixed issue in spite of their claims been with xxxphone years and thought id be intitled 2 abit of leeway 2 upgrade my pne was going 2 contribute 2wards it but not over 130 pounds !thats all apart from that i think xxxphone is a good provider . after 3 attempts my problem was resolved in the end .so overall satisfied just took time . i was transferred from back and forth between different staff and given wrong information and finally cut off by adam , i had to call back again and asked to speak to a manager , got trainee manager tom , more helpful and explained what needs to happen , got no apology , like they all couldnt be bothered . thought it was quick and easy overall good however the person who i spoke in the first instant kept on about rules and regulations with regards to postal delivery charges , i steadfastly opposed it as i have been with xxx for 7 years .that 's not how you treat your loyal costumers . staff at call centre unable to follow simple request or say they have done but did not .eg record a delivery address that is different from home address .ask delivery driver to use landline phone number not mobile .resulted in two failed deliveries of my new mobile phone handset .and then a further delay due to week end .i will now receive my upgrade a week late and after my departure on a trip so i will not be able to use it during my travels .i am considering cancelling my contract after over 10 years with xxx . the young man that dealt with my query was exceptionally polite and friendly .he solved the problem i had straight away . subject of call still under discussion xxx 's standards have slipped but the general phone staff are helpful , only a couple have been inadequate . i could not get an internet connection for over 24 hrs ...my settings had somehow changed from payg to contract and had to go to the retailer to have the problem solved ...incurring time and expense ! ! i m not satisfied with internet measurement it 's going to fast my challenge was dealt with in a manner i was pleased with i gave only a score of 5 because i have had 13 months bad service despite 16 years with xxx over 30 fone calls problem still not sorted .90 per cent of staff hav been polite & as helpfull as they can its team leaders that hav failed to corect problem .earle lindsay she was nice and seemed to try hard to get things fixed even with he computer acting up the lady i spoke to was very helpful and will hopefully get me a good deal on a mobile dongle guy 's english was **** , and he did n't fix the problem .it still is n't fixed . the gentlenan was very polite , friendly and helpfull .this was a pleasant surprise ! apart from tedious options in the beginning , the girl i spoke to was friendly and efficient . assistant was polite and courteous and explained the situation however xxx did not explain before that they had changed their upgrade rules and even on the home page i was not notified until the actual day that he rules had changed which caused me alot of conflict the only reason was i was able to talk to somebody who spoke english the advisor was really helpful and tried to help me and assisted with everything i ask and even noticed a error on my account however my initial problem still is n't resolved because you are **** useless for the last 3 months , i have topped up and had to call in to get it put onto my phone .no explanation and if i have sent txts it has used money . actually i got fed up of your customer service especially when they do n't resolve the problem and disconnect the call themselves .please improve it or people will be leaving you soon .even this is my son 's number n i had xxx for ling time n preffered him to get xxx n now he 's cancelling his new contract n that contract is same where i 'm texting you from .thanks for your amazing customer service .bye easy , straightforward .problem solved . good staff was based in uk , was very helpful and i could understand him ! ! ! finally had my query answered satisfactorily always been with u .never had any problems great good service , friendly advisor x because the signal is n't good where i am and always get cut off from costemer serivice before i can tell them my problem . just satisfied with the outcum of my original call to you q1 i really like xxx and this particular issue was resolved correctly and efficientlyq2 issue resolved , only had to discuss onceq3 very courteous and polite , a little hard to understand accent though . i am happy with xxx i just thought you want to know where you can improve it was helpful and solved my problems in 5 mins and the phone was answered immediately just found xxx helpfull x i would recommend u as your very helpful and always quick to help .todays claim was dealt with quick simple .and the adviser was very helpful . well , instead of taking thr phone to the shop - as advised .i re-downloaded the bkackberry app software from the web and this has sorted out the problem .no issues at all with the politeness of your staff : ) i received a friendly and courteous manner from your rep , who also cleared up my query with ease and the professionalism that you should except .big thankyou to her . cos the person was nice and helpfull on the phone adrian , from the promo team at stoke really made me feel that my custom was valued good service people i spoke to were great but when i got this phone and sold insurance they said anything goes wrong with it we 'll give you another one straight away but it 's never the case they have to be taken into store and sent off as always very bad service .not recommended . 1 . full explantion of new price plan not given at the time . . 2.service team at local store not helpful .3. customer adviser on phone today was excellant usual low standard of customer service just sent me to the website to send xxx an email !tried that and your website said there is an error and email can not be sent ! good my question was answered promptly , concisely and the answer pleased me ! my call was dealt satisfactorily . good customer service from rosie i believe the problem is n't completely solved . the service i recieved both in store and on the fine was helpfully fast and efficient you asked for them ! ! ! ; ) i tryed to do my freebee code had problems so called u got shouted at and when asked 4 name they hung up on me .when rung again and told the lady i was in hospital and what had happend she sorted the freebee and was trying to find out who i spoke to good but did n't solve my problem .the customers services did all he could though and was as helpful as possible . the reason i have been with xxxphone for 18 years .first rate service across the board . i waited a long time 2 b connected the person i spoke 2 4got what i told them and it took a long time 2 sort out.thankfully it was sorted . very helpful and help me solve my problem i was told information last week but because it was n't documented your end it took 36 minutes to deal with my call ! ! the advisor was veryhelpful she understood my query + answered in a way i understood , clearly .i was reasurred .we had a laugh at end of conversation + i put f|ne down happy . still got same problems .! helpful & pleasant person georgina in belfast very helpful - would have been top marks if you 'd had an iphone 4s 64gb in stock which you never seem to despite all the other networks having stock .that said , i 've saved money for now with sim only tariff and sticking with my existing phone . i have been using xxx for years and never had a problem and found it far better service than other networks the lady who i spoke to was very friendly and helpful explained everything about my price plan pleasant and efficiency quick result very friendly and helpful staff she was very helpful nd my issue was solved adviser was polite n helpfull .buthad no help from adviser day b4 was just paying a bill all went smoothly , guy was helpful because i want to be able to redeem my freebeez using my phone , as i live miles away from a xxxphone shop ( who also could'nt help when i waisted four hrs going to them) , and i do not have access to a computer ) i can't even order via post ? no very helpfull and quick i think xxx is a very good network & when you ring up xxx the staff are always very helpful and perfessional and deal with the quiry at the time i felt it was dealt with swiftly , and it was explained to me why it had happened , and advised on what to do in the future . i topped up my phone on the 17th to reapply for my family pack which is due evry month .i am unable to make calls to the person that is on my family pack . very good service callum was most helpful ; earlier peter on the other hand was not ! ! the person was very helpful and allowed me to upgrade my phone 3 weeks early . the person i spoke to was pleasant and helpful and all my questions were answered . took me 4 different calls to you to get my problem sorted .spoke to 3 people who i could not understand very polite and helpful u dont send invoices , putting me in arrears no excellent service and unprompted additional advice that was really helpful .lower score was due to the fact that when i have ordered handsets for home delivery u have never received on the day promised , hope this helps . un helpful system for existing clients . all satisfied with servise easy to contact poor , expensive long long contract rubbish team dealing with prospect of customer leaving .i will not stick around a moment longer than i have to . my request was felt with quickly and efficiently xx i was treated well as all ways he was very polite and handled my query quickly satisfied with help received good customer service and staff member wa very polite will let you know if i get what i asked for because this is the second time i have rung everything is delt with quick easy and explained with polite helpful staff i did , on the previous texts .asking again kind of illustrates your company 's attention to its customers does n't it ? 7 admin mistake .got cleared up in the end it took two phone calls , three transfers , and still we were n't able to get a resolution for a bricked phone .not on .i will probably have to go to a third party store to get a reasonable solution .frustrating . i made an enquiry and got the service i would expect- easy really ! excellent advisor really friendly and helpful ive been with xxx for many years i like the service there well known and better the devil you do than the devil you dont great customer rep , couldnt fault him my issue has not been resolved and i will need to make a visit to a xxx store . always good and quick service . great service ,could not fault . . well the customer services over the phone were absolutely useless and i went into the store 2 cancel my contract and move 2 another provider but the girl in the store (zoe ) was so good that she talked me round and for her to do that after my experience on the phone was exceptional .how can a company who i have had a contract with 4 more than 5 years suddenly say i do n't have one and can do nothing 4 me after spending more than 20mins on the phone 2 them .the customer service was rubbish over the phone and thats me being polite about it . excellent advice by a very friendly person well it was my husband who wanted to upgrade to iphone 4s this was a loyalty bonus as i was on smartstep pay as you go it was explained although i not sure yet as do n't use much only few texts but he was helpful because although a lengthy 1 it was overall a good experience ! mr jason was really a good person and it was easy discussing about the phone with him that 's why i rate him 10 out of 10 the sales assistant was very polite ,well mannered and took his time ,also there was no loud music playing and only 2members of staff in the small shop i got exactly what i wanted with no hard sell efficient , helpful service 10 good service and great advice is always much appreciated as today u do n't get it very often . friendly helpful staff explained everything well could have been a lot worse , but nobody 's perfect . ? standard of service polite and helpful , nothing wa any trouble no no nonsense no endless sales talk straight to the point i felt like an individual and not like i was on a conveyor belt i found the staffs in your store really helpful and helped me with recommending good offers on products in which i was interested in loved the experience good service , good information polite helpful quick easy because the people in store were very friendly and talkative and the phone is perfect very helpful staff there were very helpful and got me a white phone from another branch and they added my contacts too kellie in store was v helpful , informative and friendly the staff were friendly and dealt with me very quickly . no concerns so far good accurate service efficient great staff just very good nice personality think name was heidi great girl 1 . efficiant service 2. blackberry connection was unaviable at the time of call was told 2 call bk later in the day 3.the girl was very polite knowledgeable and efficiant the team member i dealt with 2day fixed the problem right away unlike yesterday when i was told it would b fixed and nothing was done , leaving me without use of my fone for a further 24hrs efficient , polite and informed response to my questions and resolution of my query . i was happy with the help i got because no one can get my iou to work ten good reception but your workers are not english and therefore hard to understand . an excellent service good phone manner polite helpful nothing was to much trouble really professional staff a credit to xxx i was happy how my complaint was dealt with and happy that it was all resolved in minimal inconvenience on me .hopefully that person who committed this crime should pay and am hoping this will not happen to anybody else . i gsdfyh i like it was advised when i took out contract ,that would receive ( tv) ,without paying extra cost ,i find i will pay for this ,sorry , but i will not be renewing my contract with xxxphone never had any problems with xxxphone its what i thought of the service multiple issues experienced with the handset and resolution which were repeatedly conveyed without being acted upon .felt the call was a waste of time .also number of emails sent to customer services team in the last 24hrs with no updates received . i should n't have had the problems i 've been experiencing in the first place .when i finally found the right person it was sorted efficiently . bcos operators nt truthful the lady who helped me with my enquiry talked me through everything i needed to know and always made sure i understood .she was very helpful and i have never had an unresolved matter with xxx . i find the service always to be helpful and polite with immedate help i rang for a specific thing which was clearly and smoothly sorted as i needed .the man was helpful , had time and was personable and relaxed nice to get on with and sincere . my insurance claim was rejected unprofessional , inattentive , careless service .its taken a month for xxx to let me have a reason of the problem i had with the international call package !will move to another provider as soon as the contract expires !no signal , slow mobile internet , problematic service abroad - i think this is enough to identify the way one of your customers feel ! fast polite service excellent customer service with extremely helpful personnel , thankyou . no questions were answered no took too long , waited on hold ,got charged for call , which qualified me for free calls and texts this weekend which cant claim as now transfered to contract , not offered re-credit , information unclear from indian call centre , received different information from different people .generally messy and frustrating service from indian call centre .only when went through to am going to leave did i get someone clear and prompt . cos you wo n't leave me the **** alone ! ! ! ! ! average he was unusually well trained and very helpful - especially compared to previous calls i have made to customer services ! outstanding service always no dpa done didnt ask my name or why i wanted to cancel .dpa should be done to verify who is calling .didnt offer me an alternative to cancelling . the customer service representative was not only able to answer my initial question quickly & correctly , she expanded and gave me tips for international travel and managing my account to minimise unforeseen charges , which was above and beyond my request .she was a delight to speak with and i hope all future interactions with xxx are equally satisfying.many thanks for great service as i have nothing but mither i have had a contract with you for about 10 years and am leaving to go to 02 yet still getting mither as still waiting for phone to be unblocked extremely dissatisfied with service ask d p d your courier i had 5 recent email exchanges to establish why the minutes shown on line do not reflect my new contract .i never got an answer , just told it was pro-rata ( which it is n't ) and wait for first bill .i am not getting what i paid for .i got so frustrated i called to formally complain but after being transferred 3 times and then disconnected i gave up .still very angry and will be writing to complain and cancel contract . because he helped solve my problem , was very polite and friendly and talked me through what was happening throughout the whole conversation . over charges on my accout for a very long period of time , presented the wrong term contract , agents refused to refund or amend the contract , refused to give me my pac no to migrate my number , insisted that they will charge me for it , l asked them to send me a written letter to confirm the charges on termination , they refused .my 18 months contract was turned to 24 months but they could not provide my contract document .bottom line , l want the code that will allow me to migrate my number and refund me on the over charged number where l signed for 900 mins and they turned it to 700 mins i will never recommend anyone to xxx. thanks .finally , please could you tell us the reasons for your ratings ?the staff dealt with with my problem quickly and to my satisfaction. i was quite surprised they understood my problem first time without having to repeat myself as with other call centres .thebest service i 've ever recived from a call centre .well done loyal customer alan laird .from hamilton lovely staff .prices of insurance for iphone high .seeking insurance elsewhere customer service advisor was polite , very helpful , and i was completely satisfied with the outcome of my call . problem sorted , fast service . i been given wrong info re int txt msg , now i have been charged 4 this . consistent lies the service was polite and efficient .can't see how it could be better . good , quick , polite service 9 the member of staff i spoke to was very polite and extremely helpfull and managed to sort the problem quickly a friendly adviser who gave me the answers i needed quickly & efficiently .a quality service from an a* adviser got agreat deal and more talk time .agreat service .thank you xxx . i was asked to every time i need help from xxx i always get what i need and when i need it , i advised my partner to leave her provider and join you and she is just as happy . i will always advise friends and family to join if asked !thank-you for the help good staff the conversation was short to the point and polite everything i needed to know was explained in full had a contract that was bad for me .the person i spoke to changed it to a better one that was great for me .very friendly . yes .i have asked to receive a signal booster because there is poor service were i live a was told by other customers that if i called it was free for them .the rep was not willing to work with me and told me that he could not help me .i am thinking about dropping your service . rapid polite service , once i got through - which took 3hours ! service .was .good polite , helpful and gave good advice to avoid the problem in future when i was sold the phone i was told it would come with a sd card but didnt .also the seal on the box was broken upon arrival . professional , friendly and helpful team.thanks your customer service has been awful for several months .the advisor was polite but did n't really understand how to help , she claimed she would send something to my phone but has n't and the problem has n't been resolved .rubbish it used 2 take 1 free call 2 register a new card .this took 3 calls and 20mins and i was told it could 'nt b done . it will have 2 wait till can get 2 a shop .not good enough . it was very straight forward and was dealt with very quickly and efficiently very happy with the call 8 very good service it was very good overall a good service i was happy with the outcome of the call it 's the 3 rd time contacting you regarding this matter and it 's still not sorted out 8 problem still not resolved after numerous calls , getting cut off and credit been used .very unhappy with xxx service with this issue , first i have used this network and not impressed with technical support . no very helpful young lady , did everything she could to help the first lady i spoke with did n't really understand the bilking & took a long time to check simple things . . thanks the person i spoke to could n't help me and mr query still lies .yet again xxx fails to match another company .rip off promised a call back which never happened and product cheaper from high sdt retailer answered all question as askrx no had a lot of problems recently .the latest is u hav put a bar on premium numbers 4 some reason and despite 5 phone calls it is still not rectified .still waiting 4 somebody 2 call me back .this last episode started 3 days ago .every advisor has no idea what 2 do .losing patience as i need 2 make premium call 2day .not happy ! had to make numerous calls ( see my account notes ) to eventually get the problem solved .initial call was regarding a network problem that call centre could n't help me with , but my local shop had the answer !2nd problem was breakdown in comms between advisors regarding my upgrade .all sorted now but has been a chew on .iv been with you for 10 years and this was the 1st time iv had problems like this .still would n't leave xxx - but would n't mind a call from a team leader .thanks : ) ummm i think they explain things well : ) and i enjoy the fact they admitt if there wrong because when i did my last top up in december yu double my minutes and you text me to top up by 14 jan to get double minutes .when i called to find out i was told you do n't have such an offer .i was so disappointed didnt help my enquiry was solved quickly i am now on a beter deal which suits my usage .again another reason i continue 2 use xxx .good service its difficult 2 rate as i dont know if im fully connected 2 xxxphone yet .and the transfer is complete . clear and understandable service happy with xxx .very satisfied with the adviser who helped me out found staff polite and very knowledgeable and xxx has best coverage first person i spoke to was very helpful , but when he tried to transfer me to technical support ,i was cut off ,i phoned again and am very pleased with how they dealt with my problem firstly a debt card payment online went off twice .i called 191 and was told i might have tabbed the pay icon twice ?then i was told 3-5 working days for the money to be returned when in fact your guy today said up to 10 days ?it should be refunded as quickly as its debited from an account like within 24hrs max ! ! i just think that as a customer of xxx for about 12 years n having 2 contracts for the last 2 years that perhaps they could be a little more understanding to my situation at the moment and a little more helpful !they do n't seem to be interested in helping n protecting their customers just grabbing money ! very helpfyll and pleasant this was the third time i had to ring up for one problem of which still hasnt really been dealt with and i am sure never will be dealt with ! ! i changed my direct debt detail last week n then i called custome service how would u take money from my new bank account from my prevous a/c they said from new a/c so i dnt put money in my previous a/c .2dayi call to get additidional line but i was told that my xxx account got suspended this month becoz of late payment but it wasnt my fault i was told by ur customer service that u take money from new bank account ,they misadvise me n distroy my credit history as i never did late payment ever to any1 got what i wanted apart from free upgrade very helpful staff i 'm really happy with xxx phone services , der customer service and options dey hav available . because i received good customer service very happy xxx customer .previous bad experience with another network .more than happy to renew with xxx . a very helpful customer care person and an overall very good experience . my phone will not open any attachments even after downloading updates .is it a phone prob ?if so can i have an exchange ? lady very helpful .apologised for delay . because i resolved my problem with in 10minutes and saved me money for the long term allthough she was very polite , but i do n't agree with changing upgrade dates from 24th january to 3rd may .as its always been in my mind to upgrade on this date .to change it is not very fare .i 've been a loyal customer for many years . plesent+helpful no q1 = 7 problems setting up account and changing details took over 4 months to get it sortedq2 = 10 query resolved 2 they refect my feelins about the experience . 10 the situation i found myself in as a result of your sales staff warranted a 0, i gave a 3 as past experiences have been exceptional .q2 awarded a 5 as although my monthly rate has been reduced slighty the circumstances still require that it be increased which was against my initial wishes . : ) very prompt and easy to understand responses from the operative .i was able to get the service and easy the phone i wanted and it arrived on my desk within 12 hours ! i 've always found xxx to be fantastic with their service i luv xxx excellent honest help and problem sorted within 2 minutes with no problem young girl very helpful bad signal round here did n't say sorry i was leaving and got no reminder to say contract was ended so now having to pay for another month was quick n helpful i did n't get what i wanted to happen & seriously thinking of leaving auto top up line failed to confirm transaction complete .i had to speak with advisor colin who was very helpful . there was no fuss and it was quick and easy happy with the service the adviser was helpful and clear .he answered every question and could not have been more helpful . yes caitlin was friendly , helpful and resolved my issues quickly and easily . customer service very good , however uk coverage terrible spoke to 3 advisors today very happy with service .all very helpful : ) yes = it would have been 10 if it had not veen for the hard to understand english should not of rated them at the time was upset change to ratings 9 good reliable service i have been using xxx for many years n i have had no problems the staff has always been very helpful got things sorted out that lots of other people that were workin for vodsfone couldnt do because becky was polite , courteous , listened , explained and resolved .top quality i have talked to you on many occasions about various things , mostly why my bills are always so high , you do not seem to care about your old customers at all and do not deserve there loyalty , it would seem you have to be a new customer to get any kind of decent service , that is poor by any ones standard , shameful . i was very satisfied with the response past experience with xxx would indicate actions are not always carried through excellent customer service .i was helped out in terms of getting an upgrade due to upgrading online no longer being available .everything was quick and easy .much better experience than those i had as a previous customer of o2 . not very helpful with my inquiry . i will discuss this with someone of they want to contact me . can you phone me good customer service chap who was very helpful i did n't hear back from them to know if they had sorted it out 10 cause i 've had a great service from you for nearly 2 years .would of liked something for free adviser left long silences in which i didnt know what he was doing .i already knew what i wanted n he didnt know about the service , he gave me the wrong information and made me feel as if it was hard work to help me out although that is his job , i work as a customer service advisor for o2 and if i dealt with a customer the way he dealt with me i dont think i would have a job any longer .the next time i ring your customer service department it will be for a pac code if that is the sort of service i am to expect .i feel absolutely let down and no longer have faith in the network i have been with for years prob with phone line dnt trust my ph|ne link now yet still had 2 give personal details tried 2 tell operator questions answered in friendly manner the advisor was excellent really listen and a credit to xxx pleasant polite service .english .intelligent .patient . the lady who sorted my problem was professional and made the call pleasant smartly executed transaction thats a fourth question .i knew what i wanted to find out and the polite person i spoke to was very good a his job the man i spoke to was v helpful ! ! ! life 's too short .i 've wasted an hour and a half , possibly 2 hours , speaking to xxx today - without getting any satisfaction . have not been happy with xxx for a while but my queries today were dealt with and the advisor was helpful no you guys did what i expected good old fashioned customer relations .my only gripe is the cost of texting my son in australia compared to my previous provider .however this present query has been most satisfactorily dealt with .thank you . the guy i spoke to was helpful and quick to sort my problem did n't wont to give all 10s cause you would get a big head and think ur the best but thanks everytime i go into a xxx store , i get bad customer service , so that 's the reason i would n't recommend .the person i spoke to about the phone call today did n't help much at first , and it took a long time to sort . i 'm not getting a particularly good deal considering i 've been with xxx for 10 years + everytime i get offered something its for someone else . . secondly i only took out an 18 month contract and i found today that it states 24 month . i was satisfied with adviser but upset that my account details had changed without being informed . 10 my quiry was answered and changed to suit me and the advisor was polite and informative .my experience with xxx has been positive so i would recomend it to others . i was asked to email my request , when it could have have been simply dealt with over the phone in a single conversation , as per other networks i deal with . because i was not happy with the outcome the ones who i spoke to were very helpful .u wld get a higher score if yr employees spk better english you help me right away with my problem so thank you very helpful under difficult circumstances call was taken promptly .the man was polite and helped with my dilemma well . had to phone xxxphone 5 times today to get the correct information each advisor gave me the wrong information and were not help full .for cut off and no one rang me back .totaly disgusted with the service i recieved . i had a couple of questions to ask reguarding online billing and my phone isnt currently working properly so i wanted some advice on uograding but was not given any relevent advice .so not the happiest of customers i took out a contract including an upgrade and the person who sold it to me sold me 24mth contract on the same plan and payment .now i am told i have been given a good will jester of 12 months and my plan runs out march 2013 .i signed up for 24 months so right now i am not very happy wirh xxxphone as the plan was miss sold to me .my understanding was that the plan would run out in oct 2013 .i have been a loyal customer for over 10 years 5 the agent was very friendly and went out of her way to be helpful the person i dealt with was very apologetic , but there was n't much they could do about the debacle ! was not happy with reception coverage area and has now been sorted ! i like it coz i get network everywhere and 3g to far too often now days people are far to quick to do the minimum , i had several questions to ask and was not rushed but informed quickly of way to resolve issues and advice to safeguard future use and how not to make the same mistakes again .as i stated earlier very helpful today . yes i have been disatisfied with xxx for a few months i initially ordered black n white iphone4s , both .i only found out that xxx did not have the white one in stock until i called to ask why only black fone was delivered .so spoke to a member of customer care yesterday again to chase up , n was told it will be dispatched same day .no dispatch message came , so i called again today to find out no white ones r in stock again .so why i was n't told that yesterday ! !so disappointed that customer care team keeps saying it will be next day delivery when they do n't even have the item in stock ! omah was very helpful and very nice .i d give him a 9 for customer service but my problem is still not sorted out it 's how i was dealt with . my call was answered quickly , the gent i spoke to was very polite and helpful , he helped me to sort out my bill by paying most of it off and doing an i promise to pay , which was a really big help to me , top guy !top service , thankyou :-) the service i received was appaling i was cut off 5 times and when i did get through they told me the systems were down which i do n't believe as i 'd only spoken to them mins before and they never said anything then .i have a phone that i pay a lot for every month and this is the 2nd time within a couple of months that it has not worked and the service received is appalling .i need my phone to work not pay for something that is useless basically i have a problem with my bill due 2 me being given false information last time i spoke 2 some 1 from xxx i spoke 2 1 of ur managers who was going 2 listen 2 the conversation an get back 2 me and am still waiting use obviously dont think that much of ur customers thanks very pleased with the service xxx provided did not help need to learm the man who pays is right my question answered and sorted very well by a understanding polite lady my query was not resolved no solution offered and i had to find help else where !not xxx for a xxx problem ! ! self explanatory it was all easy and straight forward which i have learned not to expect from a mobile phone co . because i think they are very helpful in every thing i needed to know i thought the service from all the xxx staff was excellent .just disappointed i have n't got my phone yet !( fault of dpd not xxx staff ) ten from the start of my phone call to the first contact at vodefone was helpful & was unable to solve the problem so she put me through to another person who then spent over an hour to solve & finally sorted my problem for which i am very thankful it was really good to speak to someone from england that i could understand and they could understand me . friendly uncomplicated helpful and polite since 23rd dec 2011 i 've been trying to resolve an error made by xxx and it still hasnt been corrected .spoke to numerous staff who tell me different things and promise to call back etc and not once has it happened .still no closer to getting it sorted .disgusting customer care .wont be renewing my contract after 10 or more years with xxx because of great service i 've had the same problem since december and it seems it has not been resolved .i have little confidence that it has now been solved and although the person who dealt with my query seemed to be efficient , i am yet to see if the same problem occurs again .the first consultant who put me thru was not efficient at all . 10 is perfect ! the whole call was handled professionally nadia was extremely helpful and did all she could to make me feel like a valued customer , answering all my queries and resolving my problems .thank you . xxx staff are always very polite , helpful and professional on the phone . my assistant was extremely nice we ended up having a conversation and having a laugh she was a very very nice girl and very helpful i wanted to know how i go about blocking a mobile number .the lady i spoke was very helpfull and under stood my situation . he helped very well with my enquirey and saved a lot of hassel , very pleased with this service would ring again instead of going in the shop . i had nuisance calls and finally had 3 traces .i know its from abroad , the information has been passed for someone to contact me .your adviser told me something can be done even if the calls are from from another country .i have had mixed advice and thats the reason for my rating . lady on the other end of phone was very helpful tryed to fix problem while on the phone then informed me that i be sent to solve problem , did n't take long to fix thankyou she seemed a bit unsure what she was doing been lied to by xxx cus services overall good service , i have been trying to get my sons contract sorted since 31 dec without any success , the lady i spoke to today hopefully has sorted my issues out . just think they are fair unable to arrange more minutes for my tarrif ! have been with u for about 12years and have allways been satisfied with service no thanks the guy i spoke with was rude and all i 've had with ur service is problems .i ca n't wait for my contract to end to get away from u good deal from nice advisor agents were great but policy constraints prevented them from acting on my requests to the full . rubbish phone manner some staff have i found out everything i needed to know from the adviser .butthere are more things i need to find out .especiallyabout how i find out how many mb ive used and what will cost me extra when using the internet . coz i 'm pleased with the service and every time my phones broke i 've had no trouble getting a replacment spoke to an unhelpful aggressive idiot 8 ive spoken to xxx 3 times in the last 24 hours , 2 occasions were helpful and 1 occasion when i had a complaint i was left unresolved and annoyed ! because i have been waiting for a handset for 4 weeks i am ready cancal all my fhones with u very helpful , explained things properly and polite you took an upgrade service away , which has really inconvenienced us happy it all sorted very quickly to let you understand customer 's problems . she was good .my question was difficult . its the way i was treated by ur operator .he wantd 2 help in the years that i have been a xxxphone customer i have always received excellent service and the people manning the fones are always friendly and helpful x x x in 15 years of using xxxphone i have always been able to use my phone whether in this country or on the continentthis was the third time i had spoke to your office on this matter and this time it was dealt with prmptly and efficiently by your young man ( david )yes i would recommend you . helpful and polite was very help full cos i love u good help n very clear it was good and things were easy to understand and was helpful but things already know . i was very satisfied and thought the customer service was excellent . common very satisfied and advisor was very helpfully i said i was going to cancel my contract cuz i found better contract at dial a phone .i was told i might get better deal from u .so i waited and waited then told she couldnt get thru to dept .waste of my time the adviser was very pleasant and helpful but on this occasion could not solve my technical problem so i ended up having to drive into town to the nearest xxx store where they were able to help . good service customer service agent knowledge , patience and listening skill . it was nice talking 2 someone who could help the first time and not having 2 wait all the time cause you have changed your upgrade policy to two months when i was told before christmas feb or march this year .i know we are not as you would call big spend customers but we do spend and we pay our bills .we are seriously considering changing supplier at end of contract . had problem with my xxx wifi dongle + it was sorted immediately . q1 cld have answered quicker .q2 my question was not fully resolved .q3 adviser was very helpful . no i spoke to two people , neither could help and the second person was very offhand and unhelpful .you should be lucky i gave you a 4 . it is to long to explain , please read the information on the system . the service was good and friendly and i got a better contract deal too angry and serious to explain on text ! been promised 4 calls back on 4 separate occasions , received 0. expected my phone on monday and because of one of your lots mistake i still do n't have it , no closer 2 even having a date and barely an apology from any of the 5 different people i 've spoke to!awful customer service in my opinion past around and had to validate customer details over again - not good customer service answered the question i asked promptly and professionally , was helpful and polite : ) thanks x sorted the problems i had in time . all my questionsa the lady understood my query and said to phone back anytime and you would talk me through a solution good service easely snrted problem poor service , broken promises , no loyalty to long serving clients , no desire to increase business . still not sure if pro blem has been resolved . poor customer service from previous time and promised credit not held up having to re phone due to you calling the mobile number in question not my work landline as requested very good service helped me out quickly and efficiently because the service was very good and my problem was solved efficiently . was n't satisfied with the service because they could n't help me to get my internet on my blackberry after i 'd bought a web back . great staff member i have been a customer for 12 years and repeatedly encounter poor service and now cannot get out due to being tied into a contract recommended to me at too high a tariff very helpfull and very polite i asked a question ...i was left on hold ...i could n't wait any longer than the 10 minutes ... ended call with not really being dealt with but could n't wait any longer . because i 've never had a problem mostly how i have been dealt with by xxxphone but my contract does end in two to three weeks and i do n't wheather i will be renewing my contract with xxxphone . just great customer service overall very helpful and english speaking . i still cant access my bill online no the phone is still not working on facebook and twitter very disappointed customer server was reali good but not hapy as how iv been treated with my phone the reason for my rating is that i have never needed to call customer for anything , i am very happy with my phone , i get good internet service and today when i phoned just to let them know that my bill payment was going to be late the advisor was really nice and helpful payg sim not activated & some confusion .had to arrange another separate sim & account . xxx is the only firm that carnt sent u a text say o . much internet time in minutes you have remaining .and carnt but a block on u goin over your allocated time . very dissatisfied with the service .havespent alot of time and money phoning xxx and other relavent numbers to get my blackberry activated by xxx but after all that time and money spent its still not activated so i am still unable to use the phone for the purposes i purchased it for .should have gone for a much cheaper phone ! ! the signal kept dropping they could not have been more polite ,helpful and more importantly knew what they were doing .well done not many companies get that rating . the guy serving me was so helpful and patient . the girl was very helpful and polite overall satisfied and person i spoke to was very personable . the adviser was polite and helpful wish it could of been a different answer xxx have gone down hill charging reduculous amounts of money when going over ur tartiff cheerful , helpful , explained why i could n't have my teenagers phone capped but gave me a good alternative .i also like dealing with a uk call centre . this was the second attempt to fix this issue .also i sent an email about an additional charge on my account and never received a reply .also when i have asked for upgrade options via the website there has been no response .your website is slow and clunky for a tech business .the person i spoke to today was very efficient and helpful . very quick and easy and dealt with my query straight away i am appalled with your customer service .ive been a customer for approx 10 years .get a manager to call me immediately . 10 because you asked me to rate i phone up to buy new phone last year and was told i would get a discount averaged out by the size of my bills but not getting that anymore answered all questions problem dealt with very quick and easy i gave 10 out of 10 because it was 1st class . the person i called him was great , i am client for xxxphon for years her attitude have no problems with xxx dealt with my problem fast and efficiant and polite good ,polite and helpfull service . all information requested was provided .fast and courteous dissapointed with outcome n previous customer service ur quality staff i 'm a vodfone customer and have been for a long time i find your network and call center is very good and help full and i 'm very satisfied the first person i spoke too asked no security questions nor explained the alterations would take upto 24hrs to take affect a simple issue that was sorted in 1 min . xxxs overall service both technically and service wise have been consistently horrific in the last year .i will not be looking to renew very satisfield i have top my phone up several times and xxx have took all my criedit and a have been waiting 2 day to put my blackberry messanger and i keep phoneing up and yous keep saying its on and am really fed up now my partner is with orange and the customer service seems to be a lot better ! i was happy with the help and explanation . coz you fuked up my order that was only supposed to take 4 days the service team were incredibly quick , efficient and courteous the third time i 've rung up about the same thing , and despite promises that it had been resolved , this was n't the case . the deal is fantastic ,the network coverage is something similar ,and the person who dealt with me was fantastic.thankyou . i was lied to.......nothing has been sorted i was helped with everything i needed just who ever i spoke to was very helpfull excellent service , answered my questiions , very helpful and friendly person .did n't have to hang on for ages the service i got rated 10 i should have had a phone delivered 2 weeks ago i took a day off work and as i 'm self employed i had to let customers down .phone did n't arrive as got lost in dispatch depot .phoned up following wednesday and was told somebody would ring on the friday to let me know what was going on ! ! heard nothing ! ! !so i had to ring again today to see what was happening .in my opinion when i rang last week you should have just sent another phone out then as the phone i 'm using goes straight to answerphone and obviously not all customers like leaving messages so this has had an effect on the number of emergency calls that i have been able to service v good service 2 my enquiry adviser very helpful but problem not resolved waiting for call back to arrange exchange . see your notes on my account .... i have made it clear 4 times since march 2011 that i will leave unless the mistakes in my price plan are resolved with full bill recalculations .regards , n heath the rep i spoke to was extremely helpful , looked at many options for my upgrade , and did n't pressure me into anything i did n't want .a* rep! ! ! 7 no! overall excellent service and all my questions were answered without being placed on hold for minutes upon minutes , and my bill was paid and account was updated with no hassles .brilliant ! ! ! with this being my 1st enquiry , easily put through 2 operator without being put on hold .n| 2 and 3 , 4 the way in which my enquiry was handled .( politeness) when my wife tops up she gets 20 % reward until end feb, i get nothing-i think its appalling that customers are differentiated against in this way good , quick service from a helpful and friendly guy lee cos that 's my opion on the service i recieved . : ) 8 you solved the problem in a professional way the lad was honest which is the best policy mainly i have not been happy with the phone i have tried i have a health prob which makes me unable to cope with a full touch screen i really need a keypad .the phone i really wanted was the sony erikson mini pro but u dont appear to have this in stock which is disappointing i ca n't see why changing to pay as you go could n't be done on the phone , instead i was advised to do it on the website . they are ok every time i have had a problem it 's been dealt with very swiftly because your the best mobile service provider in the uk that i have ever used !thank you for your continued excellent service all round . spoke to 4 differant people and a promise of a call back .never happened ,had to call back and finally resloved . would like a call to discuss your poor service .david gudgeon it took since last friday to sort the problem. i heard 3 different excuses. i was passed from one person to another , i was cut off , i feel i was given excuses and i still do not know what caused the problem so helpful and undrstanding and bril at is job o generally dissatisfied with xxx over the past two years .glad the contract is now ending . my phones a bit temperamental , and i 'm not happy . no good service .friendly.helpful nit helpful staff and not listening to my requests and comments . no not at mo helper was very courteous , was quick to understand the issue and did n't waste any time resolving it and re-funding the money .also volunteered extra info about getting my phone fixed .great service . because i was satisfy with the information i got from the advisor and how she dealt with my queries . i have always roccomended xxx the advisor did the best he could but because xxx changed a policy last month i lose out ! to remove parental block on internet just good all round service . my faith in xxx is slowly being restored .u have still a bit to go .ur rewardz product is difficult to negotiate via mobile .e.g.my acct .setup .cust .services vary 1-10 mainly 1-5 .occasionally 8-9.today a 10 and well deserved .hope this helps a little . the issue was not resolved by my first call earlier in the day and that advisor seemed unsure if the ,advice he was giving so i had to call back to get it sorted again later in the day .the second advisor was helpful and sorted the problem but did not tell me that by resetting my phone to resolve the issue i would lose all my stored text messages .i am not happy i have lost the texts but if i had known this was going to happen i would have made a note of the content if some of them before they were cleared yes easy to contact.clearinstructions told to me .very polight ..quick solution.thanks . coz it was a good i got put on hold for 12mins and then they cut me off the phone also had a replacement phone in nov and the handset is broken yet again always liked blackberrys but the model as let them down !the lad who took the call was good would of liked a new handset not a used one i am not happy with your services what so ever !i have been calling for several months trying to sort out my contract on the basis that i 'm moving to new zealand in 3 days time !i will not be telling my friends and family about xxx and would not be using xxx again ! i 'm only 11 how should i know ! email facility on iphone not resolved by visiting shop nor over the phone .maybe too complicated over the phone but staff in store were useless not good service yesterday ?seem like they where not there to help the customer the rep was good n put right appaling service i had recently . clear and quick customer service .also very polite and helpfull helpful and knowledgeable , knew exactly what he was doing my problem was dealt with and resolved in a friendly speedy proffesional manner well done i have been a payg customer with xxx since having my first mobile phone as have my two daughters but they have contracts .we have all had 1st class service over the years from xxx staff when problems have arisen . good all round service , courteous , efficient & no fuss . coz i was n't helped out even after all suggestions i tried to give really helpful person rep changed my direct debit payment date quickly .he knew what he was doing and was very polite second time i have had to call for same problem , ca n't access my on line account .so not convinced problem will b resolved . think you was very easy un talk to every thing i asked 4 was done right away thanks very much totally satisfied with the friendly helpful service . my upgrade not as good as i hoped for so going to change network i think was very satisfied with the service the query was solved really quick .great advice given . your representative was friendly and his advice was clear and concise - as has always been my experience with xxx very helpful and efficient staff . well apparently i need to get another sim card 4 my sons phone and was told to go to a xxxphone shop !which means i have to go to either derby or botrent !why cant i buy one or u send me 1 by post ? very helpful after a month of not being able to send text messages abroad or picture messages here and abroad nothing has been sorted .i still ca n't .please help . i found the man very help full and tried very hard to sort the problem out and was very easy going which takes the stress out of a problem an efficient and friendly telephone service always !;=d* thank you ! slow service and hard to get hold of the correct customer service number i am satisfy with xxx . cus you asked lol firstly the lady i spoke to was very helpful and it seems the problem has been resolved . robyn was amazing and knew exactly what i wanted and how to get it for me : ) x i am not happy with the charges for my mini hub .i expected a cut off after my 12 meg or an indicator .this could not be explained , the assistant was polite but it never helped get my reception back on my phone which i need for my work no net work in my area hardly ever goes above 2 bars keeps cutting out even bought another phone thinking it was that but stilll the same and i rang before last bll to make sure browsing was cancelled she assured it would be but this was not the case so charges have been put on bill a 3rd time and i 've never browsed at any time excellent customer service got today . the first two are so low because i 've been trying to resolve this since early december and have made many calls to xxx .hopefully this will be the end of it although time will tell and l still do n't know for sure that the amount has been removed from my account even though l have shown it instore twice . the staff were most helpful with my problems .thanks because im satisfied with the customer care . . im happy with the service thank you he was polite and courteous and provided the information quickly and efficiently telling me the pro and cons very good service from the employee .polite and very personable .well done ! could n't get my price plan any cheaper when i had changed my sisters on orange and she had the iphone 4s for the same price as mine but ive got 3gs !the guy explained why but it 's a load of bollocks but he did help me sort a micro sim for the new iphone i was buying !when my contracts up i will probably move elsewhere ! he didnt have a northen irish or scottish accent and i was disapointed , cause his accent was boring . didnt solve my problem and wasnt helpfull at all . always had xxx the lady was polite explained things and checked everything out 1st class pay rise for her hey we have on going issues with our account which has never been resolved !after many calls and a lot of inconvenience ! ! ! i am satisfied i gave a high rating because i could understand what the customer service lady was saying and she was very helpful and friendly very pleasant and helpful staff , i did ask a difficult question , but he was kind and still tried his best and finally for a website to register my nectar card .sadly i registered the phone but was unable to find out how to register the nectar card nice and helpful people .will revise if i do n't get a delivery time tho! no staff were very polite and quick but i had to phone back 3 times to get a solution .although i was impressed with the service from the staff i am disappointed with my upgrade . excellent customer service , but not yet resolved the problem ! no apology was offered for a defect that was xxxs responsibility wodafone is **** your operator was polite helpful and efficient . no 10 she sorted out a problem that should not have arisen if others had taken more care when processing accounts . 9 very helpful ! ! ! i called due to the fact i 've had issues with my phone my phone contract is with another party the other party has not allowed me access to the contract person on phone offered no help what so ever the advisor was very polite and helpful 6 t the problem not solved during call >she said i will recieve answer till now not ! ! the customer service guy was really uninterested in my problem - this is a business phone and i 've had no service all day - when i rang yesterday to register this new phone i was n't told to reboot it - and the advisor today only told me i had to register the phone on i tunes ?the phone is only working now cause my wife has an iphone and she sorted it for me - only shes with orange and they were much more helpful coz he was very helpful and polite if new phone arrives on time very good service and very helpfull staff friendly , helpful and a good deal that meets my needs for me as a customer xxx today help me make my mind up why i am leaving after so long ! ! due to being sent the wrong item and my husband not having a phone since sunday and still not having a phone . service was and always is great focus on customer service and making sure the customer is satisfied . good service operator did not speak very good english and could not understand my initial query unlike the first person i spoke to the call center staff were excellent and very helpful unfortunatly my problem couldnt be resolved due to restrictions xxx had placed .my handset broke and it couldnt be replaced .im movment desabled so cant manage without a mobile link .my handset couldnt be replaced .buti was offered a postal repair with a curtesy phone .this is the second phone that has had the same fault .ihave always said xxx call centre staff are excelent my rating was 10 because the prob was sorted very quickly , but had 4texts about it has desturbed me 4 times , have business account , so hence own my own business so always very busy , think its a bit overboard , have nap at this time of day as i work extremely long hours , no nap because of xxxphone , and yet another very long evening and day tomorrow , please do n't reply 10 you asked no wanted stop the clock but cant have it even tho ive bin a customer for ages advisor was very quick , efficient and pleasant to talk to when my phone gets barred for late payment i cant call 191 to settle it and the other number cost to much to call the young lady was excellent - helped resolve my issue and went that little bit further to ensure i was happy . quick .easy .and explained every thing clearly . prompt reply and good service . my problems were solved with no hassle . the advisor could n't know what i was asking for. .but she gave me another option which is really good annoyed that i was charged for something that i was told i wasnt going to charged for bit happy with the service the customer service person gave me efficient .clear english .sorted out the problem . wont recomend vf as leaving but service today was good if others were this good i wouldnt be leaving the lady was very helpful on the phone and polite , however so were the previous 3/4 that i have spoken to and none has managed to sort a simple upgrade delivery out .if the phone arrives as planned i would happily give full 10s i received a good service the service was splendid ! ! they are perfect lady was very helpful an she sorted out the problem very quick without me having 2 go into 2 much detail x had much better service this time unlike some of the previous times x many thanks long ongoing issues as yet unresolved .not a happy customer . because of the state of my arrears and the understanding of xxx staff to help me through this very difficult time ,once again ,thank you helpful .polite .on hold 4 quite a while 2 get info re stop the clock good customer service i had a problem solved within 2mins , and i was pleasantly spoken to yes .i bought a dongle at paddington .i agreed a tariff rate and added it to my contract .i was told it would work almost immediately .it did n't .the screen instructions told me i had to ring the help line to activate the sim .the help line was almost inaudible due to bloody awful network coverage and the info he had on his screen was entirely at odds with the agreement i had signed in yr shop .in fact yr paddington shop phoned me before i contacted the helpline to say that they had charged me the wrong amount for the dongle and asked if i would mind paying more !all in all a bloody awful service .peg i have been a customer with xxxphone for 2 years and they have always been very helpful when i needed it and i got my girlfriend and family to change to xxxphone aswell .x friendly and very help full good service . satisfied with service i speak as i find .my problem yesterday was dealt with by a lovely lady who was nice to speak to + she listened *** ( most important ) i have been a xxx customer for many years + over time find xxx generally most helpfull when a problem occurs .have a nice day .thank you the woman i spoke to was lovely and talked me through my query in a very easy way that i could follow .an excellent member of the team so she is : ) good clear service and communication skills xxx are always 100 % helpful i have been with xxx a long time now and find there service and employees first class . , prob solved min fuss was helpful but i think there could have been a bit more help towards my bill because i think the fault was with xxx and do n't think i received the full of what xxx could offer my issues were not resolved but this was because the fault is apparently with phones 4 u .call was answered fast and agent was helpful and polite .x no because you said 3 questions and that 's 4 poor service , and inconsistency no.you asked for 3 answers a d you got them .you ca n't ask a 4th question ! ! ! i 've wasted enough time with you people . placed order online ,waiting on credit check email reply .still no reply !can't find order when i called even with order code? ? ? very bad communications from a company that provide communications ! ! ! the gentleman i spoke to was very nice and polite .helped me with everything i needed my problem was not resolved no very happy with xxx just excellent results and very friendly overall . staff in the shop were not very knowledgeable and provided little or no help .but customer service woman on phone was helpful and polite and solved all my issues . because my phone is still not getting a signal my son has orange and makes calls i have xxx and a sure start box and i still ca n't make calls at my house unless standing in the garden ! not happy with your service excellent polite and helpful people on the phone felt the call washandled well and my options were explained .it was just the answers that i was not happy about they really helped me happy with service call achieved the desired result with very little fuss . excellent service as usual just because professional and efficient . i was mistakenly sent an ipad micro sim by carphone warehouse , they then sent a second incorrect sim .xxxphone were unable to transfer credit to the correct sim when it arrived .although original problem not xxxphone 's fault , seemed inflexible not to transfer credit .not good impression for new customer . because i got a quicker resolution from a competent technician very quick , polite and helpful overall i am pleased with you customer service was great , however the problem should n't of happened . guy was really friendly and nice , listened and sorted out my issue , ca n't ask for more !he also chatted about a lot of random stuff , always good to have some personality rather than deathly silence while systems update service was ok today .but he could not give me confirmation that my request had even done .over the 18 months of my contract i 've emailed your customer service team twice and failed to get a response both times .that is my reason for cancelling my contract still not got my bb server meant to b on by 6.15 first operator was useless second one helpful and third one excellent . the lady i spoke 2 was polite helpful and did wat she cud 2 sort my problem i asked a question and it was politely and efficiently answered . got what i needed to do with no issues and was very helpful and informative ! 8 i shouldnt have had 2 ring with the same problem annoyed over my bill situation yet again advisor very good but overall xxxphone service has been very very poor since our upgrade in july 2011 .we have been with xxxphone for 20 years and standrads have fallen in customer care . all ok i rang with a problem and not only was not sorted the reason for the problem could n't even be explained ! advisers ok on the phone , but deals not special and i came close to moving to carphone warehouse . the service was very good and the advisors were helpful and polite .but the problem has not been solved and my texts are still not being recieved by my friends in austria because i rang up tonight and they still have n't given me my puk code that i asked for !they said they 'd text me very happy with the efficiency . coz u couldnt up grade me i understand it has taken me a while to realise that stop the clock was not included on my contract even though it was seen to have been put on and taken off on the same day .i also appreciate that this is no longer available but i was offered no explanations as to why this had been terminated without my consent even though i had agreed it on my contract . helpful , knowledgeable , friendly i was pleased with service and the information provided .unfortunately xxx were more expensive than orange upgrade being cancelled upon date of upgrade . advisor was clear , friendly , polite and quick .very helpful lady and made it quick and easy . the first bloke i spoke to gave me the wrong plan , without the promotion included , i then rang back to sort it out and this guy was very good and helpful ! he was pleasant patient and explained everything carefully the operator ( neil ) who i spoke with was very polite and clear in answering my queries and that is why i gave a high score lady was very helpful , explained the problem and solution in a clear and polite manner .thank you . i was very pleased with the way my call was dealt with and how quick it took to resolve it and the nice person that dealt with me over the phone thank you in all my time with xxx the advisers have always been great & that is why i will never change mobile companys .thanks very pleased with outcome of problem and dealt with very well overall . 10th although i 'm still having the problem the advice was given clearly and i understood what was being said to me . the lady i spoke to explained things to me so that i could understand .she was knowledgable and very helpful i phoned due to a problem i phoned up about not being fixed , i had to call up to get it fixed .it was resolved on the phone but it should have been dealt with in the first place . helpful and patient answered quickly .put through to where i needed quickly .resolved quickly , professionally and very understanding .explained thoroughly and what i should do if still a problem got through to someone straight away , my query was sorted and the guy was nice i do n't know changeing my contract without talking to me and not being able to contact you by email and no one listening to what i say thats why i would like to go to pay and go as i do not use the mins on the 3 phones that we have and i am very disappointed with your service and you do not call back when you say you will call back the girl that i spoke to ( elaine ? ? ? ) spoke clearly and not too fast and repeated everything , then sorted out the problem .i did have a wait on hold for a few minutes while she was reactivating the phone and i started to wonder what was going on but as she sorted the problem i was happy .also , the line was very clear so i could hear what she was saying . lady was very helpful very efficient service .v helpful and friendly .thank u quick response always true they are very kind ......when answering ........ we had a complex query that was dealt with but not until my 5th call .the last advisor we spoke to was absolutely brilliant good service deserves recognition - and a brand is only as strong as its reputation . the question was n ,t answered but the listener was polite 1 . takes ages to get through to a person . handler very polite , clear +helpful .unfortunatly it hasnt worked + im still not able 2 make calls within my family and friends package even though ive paid . great service . the last score was low because .the lady on the i phone tech team didnt know what an itunes voucher was ? the gentleman who answered my call was very polite and sorted my query out straight away . after two months of trying to resolve the problem of two phones put on my account by carphone warehouse in error i was able to speak to one of your staff who gave me the confidence that it is now resolved and he agreed that i should not have had the problem and any issues were with the other parties and not my responsibility yes if someone calls ? the advisor was excellent and advised me to what would suit my needs . good service good on this occasion , knew what he was talking about .one of the better services i 've had from xxx v polite and helpful a credit to xxx . its nice to let somebody know done good job not just let know about complain .keep the goob job i believe that the advice your tean gave me was totally amazing .thank you ! i feel the call taker did everything she could to help and advised me on the things she couldnt . helpful friendly service i like short phone menus , you get to speak to a person promptly , (unlike virgin media , brrrr ! )and adviser was competent and friendly even called to check if problem w resolved ( it was ) .good job , xxx ! i do n't know if issue resolved yet .individual was great but i have little faith in the organisation . i had a query that i did n't think you 'd be able to help with but was pleasantly surprised to find you could . simply that my advisor was brilliant both of the people i dealt with were polite , efficient & professional.karen in particular was a pleasure to deal with .my wife & i have been xxx clients for almost 15 years & we have never had anything except excellent service .thank youkind regardsalex have real issues with new iphone 4s and did n't really get help .have to now go into shop to sort it . because you did what i asked 1st time for a change ... on this experience the adviser could see that i 've experienced lots of trouble with my new phones and was very understanding to how much this has put me out with the amount of calls i have had to do and also the amount of times i have had to visit your stores . prompt solving of problem could n't be more helpful , very pleased 8 the customers service was great for me because you made me come out of work to collect a phone that wasnt there your a **** phone company who doesnt care about its customers .but theres been 2 people that ive spoke to that havnt been nobs to me . a nice lady with a good sence of humour laura was really patient and made a real effort to help me with my numerous queries .she was polite , friendly and well informed .she did n't try to pretend she knew it all , if she was n't sure , she went and checked her facts , if u have a bonus system , she definitely deserves it .thank you i 've not had anything but problems with xxx customer services for the past 4years !every thing from being over charge being charge for things i 've not used , rude customer service personal and everytime i go to upgrade i have nothing but problems ...all in all i 've been with xxx for about 14 year would say this is the worst 4 years and i 'm meant to be a vip customer helpful actually managed to speak to a human being the advisor that dealt with my enquiry was very helpful and solved my problem very efficently explaining to me why it happened . yes your operator was not friendly in any way i explained to him the reasons for my confusion yet he was stern and abrupt to me therefore i am now seriously considering leaving xxxphone it was helpful i have been a customer over 20 years and probably spent at least 7000 in that time , it would have been nice to have just been able to change my data tariff 2 wks early rather than having to wait . man i spoke to very helpful and polite ! very good people on the end off the phone ... ! ! ! beacause the reception is ridiculous and there are a lot of errors the advisor ( christine)was empathetic to my concerns , she listened to what i had to say .rather than simply saying this what you have to do ( like the previous advisor ) christine helped close the issue and confirmed what she did and why .very supportive and professional .one of the reasons why i have stayed with xxx for over ten years this query was settled very easily but it was relating to a matter that i had to call about on several occations so the overall experiance was not very good later not got time the noo happy with service 3 i work in customer services .at times i had 2 ask if he was still there .2 many long silences-no empathy-or was he ltd by his role ?i suspect he was .years ago i worked 4 xxx .thought it was an excellent comp esp stc .+ praised it 4 all it was worth .yet i still sit here bloody fuming used more credit on texts than ever have done + not able 2 access grab bundle .doing your bloody survey knowing more than ever i will leave your comp .you will b foolish shud u believe that the man who took my call stood a chancd .you xxx r the problem .give my apologies 2 the poor bugger that gets this feedback .unless u give me credit or fwd me grab texts i have nothing more 2 say 2 u .rip off i have emailed reason to you and would be very happy to discuss further he was great 1-efficient2-query was not resolved3-hoped the query would b resolved i rang 3 times and after waiting on hold for a long time did not get an answer , and when i rang back for the fourth time was told the team had closed at 6 pm not happy with the service of xxx please contact me for more details .thanks no my problem continues & my fone still won't send or receive multi media messbges !this has been since 04 dec 2011 .only 46 days !please contact to resolve the customer serbice person was first class in all the areas bex solved a problem that i have had for a few months very helpful and pleasant the operator seemed disinterested in our question . 10 yes for the price i pay each month you could not reduce it as much as i needed to go forward with xxx and i have had nothing but trouble with the iphone 4 and you still have not sorted it so i am looking to bye out of the contact and go with another supplier that can offer me a better service waiting your reply . the lady was exytremely helpful i had no problem sending and recieng mms pic messages .nowonly to find out there is a bar on gprs ! ! ! sent a massive text to me which i couldnt follow so i still cant get or recieve them ! very good service made my day very satisfied because the service was excellent customer servise very clear and polite at all times very patiant pleasure to be with you thank you x no so far i have had no issues whatsoever with my price plan or service coverage !the only reason i gave the one item an eight is because i have yet to be able to upgrade .i am an american living here serving with the us air force , in the states you are entitled to one upgrade per every two years and they are usually free .i know that the rules are different in the uk , but i would really appreciate the chance to upgrade to the new motorola razr .other than that no issues with xxx what so ever .i have never had any issues with you so i see no reason to change .if it 's not broken do n't fix it . should be friendly i 've had nothing but **** service from xxx , i 've been a client for over 20yrs and ca n't wait now to leave , yet again xxx **** up its been going on for months , phone supposed to be exchanged via courier today , no one arrived , and no one at xxx knows anything about it - it 's pathetic and you should all be ashamed by your lax , naff service , that if kept up will eventually be your downfall 0 kept getting transferred to be finally put to someone who acknowledged my dongle was 2gb and said it required a 15 pound top up .yet it took 6 people to realise ! very good response i have phoned xxx in total 6 times this week & only tonight was the problem resolved after persistently trying & explaining the problem .some staff were not trained in problem solving it seems ! i got everything sorted and it was very quick and easy was not happy with the end result i asked 4 my picture messages 2 be set up and stil not recived settings my problem was not resolved had to sort out myself through another company when im a xxx customer ! my query was resolved to my satisfaction , and the person i spoke to was extremely helpful .also , my call was answered quickly ( for a change ! ) as the information given were clear and prompt .i did not have to wait and adviser was clear in his explanation . i love the network and the advisor was really helpfull since joining i 've not been texted about usage , had to upgrade twice , had three bills i still believe to be incorrect as my usage really has n't changed - not happy a very efficient assistant my issue was resolved successfully with minimum of hassle , calls were picked up very quickly , operators polite .never score too highly though as no incentive then to keep improving ...; ) xxx is d best no because i found the person i spoke to helpful friendly and approachable i 've been with xxx for a few years and have been happy with th network and all but one dealings with your advisors which i explained in previous text . excellent customer service i was just pleased with the way the lady delt with my query no network avail when needed no answer given even though my problem is not solved .iam happy with the customer service and advisor i spoke to.advisor is very friendly . first time phoned up messed my delivery address up so had to recall today and put it right but even now they cant garuntee me delivery on the date at the address i wanted in first place ..but the man i spoke to was helpfull and got it right first time well done received good friendly and useful advice delivery of new handset failed 3 times either due to wrong address field or wrong service-ie swap it .asa result handset is still due since 5th of january .thankyou been with xxx for a long time and always find advisers friendly and very helpfull , problem sorted i am pleased with xxxnfone unresolved , unsatisfactory , helpful nice and dealt with me quickly abcs hassle free :-) he was very helpful unlike previous staff sam helped me a lot and understood what i wanted extremely pleased with service as always the conduct of the lady on the phone was gud.well mannerd.friendly.you could not of asked for more trevor moores first yes i recomend yous as i have been with yous many years always helpfull .2nd this case about phone was a joke sure yous sent me phone next day but too return phone diffent story i called yous at least 5 times to send me package to return phone all i wanted in end was too still have this tel number and change account to pay as you go i still do want to keep tel number and .use as pay as you go .hopefully this will be simple .many thanks james your customer service us good but your services are not , all it does is mess me around . he was very helpful y not always good service from xxxphone no.this is pissing me off .you are taking up too much time . my problem hsd not be resolved .i am still waiting to hear from jamie ! ! ! efficient and quick very happy with the service provided by polite informative staff not satisfied 2 b told that i am unable 2 upgrade in may although this was confirmed when i took out the contract and also when i spoke 2 an operator in december and also last week online .when my contract is up on all 2 fones this year i wil b goin 2 another network .i also have another contract which expires nov 2013 which wil also b canceld .i have been a valued xxx customer for a number of years and am very disatisfied with the service i have received .if u r told u can upgrade after 18 months then this should b the case .i am seekin further advice as to whether the contracts i have r stil valid .in the past i have been able 2 upgrade every 18 months . very happy with your service .very happy with the lady i spoke to but i was unable to activate my sim as your business department was closed .grrrrr great costumer service to repeat things said in my earlier text ' after countless coversction on the phone just to find the following month i still had the same problem was fustrating , made me angry , exhausted generally fed up after 12 weeks . . . disgusting customer service prompt service , satisfactory resolution to issue , polite and personable advisor very helpful operator unhelpful would not listen to the points i was making disinterested to my complaints in service that business customers do n't receive with xxx that they do with other networks and not interested in keeping my business , i 'm glad he does n't work for me . because you let third party company 's rip me of with no help from you to sort it out . the lady i spoke to could answer my questions quickly advisor very helpful and very polite and friendly did n't fix my issue 10 the adviser tried to help but was unable to resolve the malfunction of xxx 's website .i am still waiting for a response . bad attitude , did n't solve problem . operator was fab nice person on phone but the other person who was going to deal with me cut me off ..not good people skills and problem was not solved ! ! ! ! ! i would most certainly like/expect 2 b reimbursed as gesture of good will .i was not given all the facts to make an informed choice .therefore i do not feel i have been treated fairly .considering i have only been out of the hospital for a week after being treating for something quite serious .this news is simply not helping my recovery .your company is really antagonising me .i am deeply dissatisfied well i 'm not sure now i still have n't got my password sorted out efficient at answering questions but didnt seem very interested sounded bored very efficient service very helpful and extremely polite and knowledgeable i wait on the line 30mins to talk to someone ..as they transferred my call 3times to talk to the wright person . .and she talked in impolite way .. ! the advisor was excellent and cared for his job .thanks alan . very impressed because my problem was sorted quickly , it was easy to get through to speak with someone , the person that dealt with me was welcoming and helpful . happy with the service price , coverage and service from your dealer mp4b in great notley essex . couldnt fault ur staff at xxxphone .anyway .itsjust that i wanted a flip fone and u didnt have one so i had to go to virgin but i was regretting having to leave u in the first place .thanks for all ur help . the form is so complicated and assumes that i am a business when i am just a private individual . she was good , friendly and informative .now go away . no no 1 ) it should n't have happened in the first place2 ) it was handled with very well3 ) the advisor was very nice about everything the advisor was helpful but your network coverage is utter **** staff were very friendly even when having to transfer my call to correct team .my inquiry dealt with very professionally i ca n't be totally satisfied as i need to ensure that my personal hot spot works .i was also held on the phone for over 30mins which i felt was too long to have to wait for my account to be updated with tethering capability . the service i have had in the last year is the worst i have ever had from any company ever and i ca n't wait till my contract expires .the stress xxx has caused me in the last year is everlasting .your customer service is nothing short of embarrassing .i do n't expect il get a response from xxx because they are a huge company and despite what they say they do n't really care about me , i have been with them for over 12 years and spent thousands with them and loyalty just does not get recognised . no advisor was extremely helpful and friendly very sincere not on phone long in answer to my question about why my youngest daughter seems to be barred from ringing me i was told it was her mobile which is on orange we will see i find xxx staff r really helpful and always try 2 get the best price plans 4 you firstly , advisor did n't understand my issue , they had not got the required information to fix it and we 're unable to direct my call properly .i ended up spending over an hour on hold to another company to sort my problem out . because jamie is the only person i have spoken to t xxx who listened and understood what i was asking and dealt with it and kept my two teenagers very happy instead of passing it on to some one else once again thank you jamie i have been with u 4 years now and u always seem 2 look after me . becuz the woman i spoke to was really helpful n really understanding because i have had a problem with my account for 10 months ,and nick sorted it out for me quick friendly service i am receiving nuisance calls and am disappointed to hear that you ca n't trace past calls very helpful because i got what i wanted with no hassle and polite service i was unable to talk to an operator about my specific issue .i have been with xxx phone for nearly 20 years and seldom require assistance .i felt that when i need to discuss my account i am being taken for granted . i did n't give any reasons efficient , prompt , and friendly service i signed a contract with unlimited texts .you sent me a letter today saying they are 12p .your tariffs are complex and the person on the phone now says it 's 3000 a month not unlimited .100 a day is not unlimited by any definition .i feel misled . he explained my options in detail offered good advice . very pleased with your advisor , very helpful its the way it is friendly and efficient operator xxx staff have done the best 4 me every time i ring or call in the shop.thankyou i was happy with the way the call was dealt with but i had to push the subject of being over charged otherwise i would have been told there was no reason for it i ca n't until u have dealt with our problem friendly staff very pleasant .must b well paid . just told wat i wanted 2 no and sorted out pyranhhhhhhhhhhhhhar good service quick and easy he was rude to me , l was only asking a question .i will try not to phone again local service excellent via our business account manager .minor problem with online billing sorted immediately via customer care team .2 recent bills e-mailed .job done . no 0 5th call in past 4 months to vf .issue still not resolved and get different information with every person i speak to!contract ends in march thankfully .doubtful vf will get my new business unless things improve very significantly ! thanks . 0 no very helpful and made me feel easy to ask questions and easy to understand the answers the girl who answered my call was excellent and i believe she found the perfect solution but xxx sent a message saying the order has been delayed and i have no idea when it will be fulfilled so i would have said 10 but it is a 0 at the moment . the call was quite informative and the advice was helpful ,but i have n't manage to solve my query yet cos your awesome! ! ! ! ! because i have been a customer for over 10 yrs .i do n't think over the last 2 yrs i have been fairly treated . my number still have not changed over and it take to long to get to speak to someone i was n't able to change my price plan even tho i 'm struggling to afford it with losing hours at work plus i do n't use anyway near the amount assigned to me ! the person i spoke to understood my query and dealt with it effeciently and in a pleasant manner . i rang a explained the problem , the man said to hold .next thing i knew i was speaking to someone else , he did n't say he was transferring me .i had to explain the whole thing again .the problem i have is that my phone is dropping calls .phone cut out after i had explained this to xxx .nobody rang me back , so had to speak to another 2 people and the phone cut out again .again no body called me back .finally got through to someone who lacked technical expertise and recommended something i 've already tried .she did n't call back to see if it had been successful .i moved across to xxx in nov and have strongly regretted it. i 'm paying an absolute fortune for a phone and service that i ca n't even make calls on .incredibly frustrating to have to keep calling people back because my i phone 4s ca n't cope with a phone call .should have stuck with o2 ! got my problem sorted out quickly very good service the guy was really helpful and helped me with everything i needed .a little too much detail but was very helpful give that man a pay rise ! excellent service with you for many years very good company to deal with as always an excellent service unhappy with xxx .went to upgrade my phone & was told that the policy has been changed from today & i am now unable to upgrade !i will now be looking at alternative networks she did what i asked to be done quickly and pleasantly .last time i contacted customer services it was a nightmare ! i have been through several customer service operators and even visited a xxx shop and i was disappointed with how my queries were dealt with.especially after choosing to take my next contract out with xxx .myquery was not only dealt with by the most understanding member of the team but someone who was polite and considerate about my issue and helped me resolve it .shewas so competent and most of all friendly so it was really great to get a solution when i had been through many people before .xxx need more team members like her to deal with customers and that way more people would be with xxx .idlike to thank her for her patience in listening to my problem . my query is not yet resolved as i am having to wait on a call back regarding a refund as you have taken two payments out of my account again which it twice in three months ! ! ! ! ! do n't understand what you want me to reply with ..... excellent service v considerate and helpful and polite . the 5 i gave was because my problem was still not sorted even after i received some advice from xxx the person i spoke to was very helpful , friendly , chatty and generally left me feeling in a good mood .he gave me all of the information i asked for and more .by far the best staff member i have dealt with at xxx to date . the adviser was a 10 out of 10 , more help than any i 've spoken to .i think the service provided has alot of hidden negatives and once my contract is over i will not be continuing . all my questions were answered , quickly and accurately hi .i was transferred to the wrong dept and them cut off when he transferred me to the correct one .when i rang back there was a queue .i eventually spoke to a new person who , after going through the security checks yet again informed me the correct dept had been closed for more than an hour and would not open again until 9am tomorrow .hence i was not at all satisfied . the advisor i talked to was very very nice .she dealt with my query fast and in a professional manner .not usually the response i get from an advisor when i ring up . no problem with call , question answered promptly . had phone 12 days two sims 4 or 5 long calls to xxx .been in shop twice .loads of do this do that .need to sync card before sim activation then after .keep turning in and off .not happy returning to store .i use xxx through my business and i have had no issues .but changed my mind now .a 900 quid package and i feel like your team are fobbing me off . imppresed service was excellent because the man was very helpful to me as i know nothing about laptop and needed help x have had the same problem for 5 month 's and u have not tried to fix it i had a question !i got the answer and the operator was very nice my bill is too high sorry i am busy i am a dyslexic and your help is appreciated wernt kept waiting long , customer service was polite , very helpful and spot on with the problem i had , and also gave me a call back to check my phone was ok after advising me what to do .i will say ive never had a problem with xxx at all thats why ive stuck with you for years now .hope this helps ? your staff are very helpful and courteous . good service and advice 10 negative exceptional speed of service and knowledge the advisor was polite and helpful i was happy with service until renewal time and then not happy i have to pay for my phone choice given my monthly bills are very high . no the lady on the telephone was very polite and solved my problem ty very .rude .team.member ! good service person i spoke to delt with my issue efficently and properly .excellent service because they were very helpfull and a pleasure to talk too thank you to solve the problems taking long . quite happy by survice provided , thanks i have been trying to find a solution to my upgrade query !unfortunately although i have been promised a call back today , no one rang me to let me know the outcome ... ! what a great customer service - not ! i have to call back to give my new direct details but the girl was very helpful and knowledgable both of the advisors i spoke to had a cheerful manner , were very polite and straightforward in their explanations of the benefits of the various packages .i felt they listened to what i was looking for in a plan and did their best to match that .the plan i eventually went with was good value and meant i did n't have to move networks to find a better deal . the advisor i spoke to last resolved my issue , how ever there wouldnt of been an issue if the first advisor , fiona , had n't lied to me and then removed my blackberry services .training is required on her part .i was also told shes moved my bill date and no money will come out of my account until the 28th jan , after ive been paid , from this ive now used what little money i had left after xmas on essentials as i thought my phone bill was pushed back , this has caused me no end of grief and will continue to if i have a black mark on my credit rating due to your misadvise .jane , the last person i spoke to handled the situation well until i was instructed to cancel my direct debit !is this normal procedure ?many thanks . i 'm being told i can upgrade my phone then suddenly the date changes , also one person i spoke to was happy to let me go and loose my business daniel was very helpfull unfortunatly did n't get his surname battery died on phone while talking and my phone at the min has to be turned off to charge he managed to sort my complaint really quickly was thinking of leaving xxxphone but now wo n't be very happy the lady at xxxphone was great she helped me with the problem i had and i am very grateful she was pleasant and took no time in getting her head round my complaint .the issue was resolved immediately . the operator was rude , did not listen/understand what i was saying .did n't help to resolve the problem & when she called back told me that it was the end of her shift , if i needed further help to call back tomorrow .found the whole experience very frustrating ! spoke to 4 different people to get the answer i wanted i found the female polite and helpful good advisor but department was closed so could n't upgrade . fab service was not happy the problem could not b better resolved other than the options given 2 me change in contract not explained .u approached me to change and i went on yr recommendation .i have incurred charges which did not expect .yr charges when going over mins r excessive .have been with u 4 about 15 yrs - too long i feel .i want to give notice to terminate in july 2012 . very helpful easy to talk to my call was dealt with in a helpful polite and professional manor the operators that i spoke 2 were very helpful ....but for question number 2 my fone is still playing up :( 10 due to reasons that were not the customer services fault , the issue was not resolved , but the advisor was good at explaining how to deal with this because i love xxx .you are the best x x x x : ) no excellentservice knew what they wastalking about findhervery helpful did n't resolve my problems happy with service give me an email address am fed up with xxx everytime i speak to someone i get a different answer !and keep getting treated like **** ! been with xxx for yrs and yrs been a great service for that time the problem was resolved & the staff were very helpful , the only negative is being put on hold 4 a few minutes . u told me i cld have another phone now u gone back on your word the lady was exceptionally helpful and my phone is working now the caller handled my queries to my delight xxx deals are not good for value for money ...my friends got better deals with their provider as a result of being their ex customers .idont agree that xxx has better coverage .atmy home coverage is crap.however the person dealt with my query was very efficient indeed . the advisor that i spoke to was very good and thorough .my issue is that it appears that i am unable to lower my tariff , and only have the ability to bolt extras on - a little unfair as i 'm a long term customer , plus i am experiencing financial problems , and actually only use half of the allocated free minutes anyway .there does n't seem to be any benefit in sticking with xxx for any length of time , so when renewal time comes round i am absolutely looking at other providers with a view to changing - regardless of whether or not they allow periodic lowering or raising tariffs .get with the times and allow for your customers fluctuations in financial situations to enable them a little empathy to make them want to stay .after all , as large as xxx is , the customers keep you all in jobs . the customer service was great but the choice of price plans was n't as good as some other networks do i would n't recommend to friends it was good service but it took long to get on to a person q1 because u r reliable q2 because my problem was n't fixed but they said they would tomorrow q3 because u were polite and u did n't rush me because i 'm just that darn nice my friend ; ) it was very good the person that was talking i was talking to , gave me all the information i needed ! the problem was sorted quickly and politely .the long wait before an operator was available diminished the overall quality of your service . very helpful and pleasant staff satisfied with the dealing of my query . not impressed because im paying for services im not getting and it is not resolved pleased with response and the way 3 of the issues were resolved , slightly peeved i 've still got to go to shop to resolve last issue have a tech prob with new sure signal box .i explained to lady whoanswered who then put me through to a dept that was closed .she must have known that and i feel fobbed off .now i have to wait until tmrw and that 's only if get home in time .waste of time . no helpful assistant they sorted the problem s in a very quick time and at no time was it a problem . i am a xxx customer from 1999 , at first with a pay as you talk sim card , and from year 2000 with this number on a contract .after all those years and another upgrade that i just did with you , i was left without a phone for 24 hours , and i had to loose my temper for someone to help me with my problem , or maybe it 's more appropriate to say - someone to do their job ! very helpful customer service advisor that answered and sorted all of my issues justin was extremely polite , helpful and did his best to get me a great deal on my upgrade .10out of 10 for him outstanding ! ! ! ! ! xxxfon is de best the operator was brilliant but problems were n't resolved as my phone signal went ( the issue in hand ! ) very good , understanding , pragmatic and polite the reason for my ratings is because he gave me advice for my dad who is also with u , i would recommend u for the politeness & for being so helpful each time i phone u .thank u my problem was not resolved at all after 2 weeks !but the adviser was very helpful . technical team was too busy to handle my problem . the way the advisor dealt with my concerns / queries she was really helpful ,very friendly ,went out of way to help you were n't amazing but you we ok call handled well by advisor but issue not resolved will require further calls the person i spoke 2 was really helpfull even tho i got the wrong number not satisfied with the response i got to my problem i was told to go to a shop to sort it out because there was no one to fix my problem if someone of authority would like to call i will explain my problem if not i may cancel my direct debit and send my phone back a go to another supplier . bad custmor service ! woman who helped was very understanding and helpful .she did xxx proud !and of course i was relieved of an unwanted and unwarranted financial burden i hate xxx as i ave numbous of times sent my phne for repair an they ant done nothing an i am thinking of leaving xxx service was excellent this time with the information discovered my confidence in xxx slipped down a few notches ! there should be a 24 7 help i 'm paying for a service wich will not work !its a disgrace i 'm debating switching to be honest the lady i spoke to was very polite and explained to me that to department i needed to speak to was closed but gave me advice for the mean time until i can contact the correct department i wanted to buy a service from you and find your opening hours inconvenient due to my work .i felt the attitude of the woman i spoke to was as if she could n't be bothered to talk to me and could n't advise me of what i should do i was not given a reason as to why changes had been made to my account person was informative but problem was not solved at all xxx have taken a total of 3 payments this month this at least the 4th time that this has happened following making an online payment .i consider this to be theft and will be taking this further .as you are in breach of contract i wish to terminate it with immediate effect .your adviser reacted go a professional manner but could not even pass on my complaint as your system does not allow it no happy with the service 0very upset by you as my phone line i am not happy with xxxphone because i did not like they way they dealt with my query last week ...last night was fine ..but when my contracts run out i am going to look elsewhere first advisor yesterday blocked a phone i have on this account wrongly ,second advisor said he had unblocked it but has nt ,and ur phone insurance taken out when contract now wont pay out abso **** i was well treated helpful but not very quick at all times i am happy with xxx over all .in past i have been customer of other providers .so far xxx is best among all i was not able to get what i asked for as i was having difficulties with my old number that was blocked and i couldnt access my puk code and was told to call back tommorrow .however i needed this information urgently when i called you have charged of for a contract that has ended , my online account still does not show up to date info , phone 's breaking down .been trying to get this fixed for several month 's , not impressed with xxx at all he was flirting and held my hand !and asked for my bb pin ! fast efficient response and cure to my problem i am unhappy as i 'm not getting the full use of my services i pay for every month due to calls & text messaging failing & internet just booting you off & when called customer service was told nothing could be done as not many other customers had complained what a terrible service to provide v helpful and polite what 's 2 say u seem 2 care all my questions were answered and problem resolved quickly i like your service but i think your customer service team are rude prompt professional responses my advice and action was recieved quickly and easiely x 8 are coz i 've got to wait for a phone to come back so going with out a phone for a few days .10 was because the operator was very help full and i now know what to.expect i upgrated my by phoning and recieved excellent service however when i phoned the number to activate the sim last night the lady i spoke to was from a different dept and was unable to help i am now going to go my local shop to see if they can sort it out i am quite happy with the service thats 4 txts .chap was pleasant i received a new phone yesterday and it came with a new sim that 's not registering and there was no one there that could help me . poor customer service advisor( s ) were very unprofessional , rude and unhelpful .my problem was not dealt with in an at all satisfactory manner and generally i find that xxx have been very niggardly and selfish when it comes to solving customer problems despite being one of the biggest mobile phone service providers in the country . where helpful problem was unresolved as there was no technical support available at the time of my call getting nuscience calls and were told alot of uncorrect info from yourselves .at a worrying time like this there should be a seperate dept that can deal with you and give correct advise . i would recommend xxx to anyone as in my opinion xxx is by far the best mobile network and you are treated with respect by the operators . i was unable to speak to someone after 8pm , that 's not providing a service other networks are available 24/7 . my bill is too high the service was efficient and friendly in a situation that was stressful i was satisfied totally with the service because hav a xxx phn sim it is reali gnd thank you a good service but room for improvement my daughter had her phone stolen .i have 2 mobile numbers on my account , human error they initially blocked the wrong one , but realised their mistake & put it right as i was ringing them back : ) all the guys were the 3 ps polight promt pleasant to deal with sorry for the trouble but police are going to need the numbers of the phone number plus internet single stolen .they end007542.thankyou for the trouble . very quick to answer my call and deal with the query straight away excellent just how it should be and very polite chap who i spoke to :d i dent on clear precise polite ring me the problem has not been resolved poor service in solving the problem at hand .one adviser say one thing another say someone completely different . 0 it took 5phone calls to sort problem out n il stil have to go 2 a xxxphone shop , feel like yous tryd 2 cheat me into a new contract i was pleased with what the young lady said and the way she spoke to me very pleased indeed all was good .a happy customer really , save me some money and i will be happier though . excellent service there was a problem where my top up wasnt applied to my account and it was credited after my call , the only down side was that it cost me 25p of calling credit to make the call to get my money back when it wasnt my fault that there was a problem with xxx , clare noone was bothered to help me and fobbed me off with every excuse .6 times i gave called in the past 3 days and been told different things !its dreadful service and i ca n't be botthered to text it all , if you want to know call me between 1 - 2 or after 5 where i 'd be glad to explain he was polite and helpful young lady i spoke with was very helpful .i am a great supporter of xxx always get a good signal where ever i am and have got my son and daughter on board one from orange and one from t mobile .also its good to speak to an english speaking person .keep up the good work .thankyou the 2 tens where deserted 4 the service i received the 8 cos i was probably scammed from some company whilst on a xxx site but told nothin cud b done abt it .why not bar that number given wrong information you did little in fact nothing to encourage me to stay with you even after 10 years as a pay as you go customer and 1 year as a contract customer you could or would not be flexible and instead of calling me for a response you take up my time with this text response system .so for those reasons i will be leaving you at the end of my contract the man i spoke to was most helpful ... 0 for the previous advisers as incorrect info n promise of call backs and not received .10 for matt who i spoke with today and dealt with everything and solved i had to call back a couple of times as my issue wants resolved .and it looks like it still is n't so will have to make another call this afternoon quite hard to understand the person .problem not resolved mostly cos i was not on hold long and my request was sorted then - although it will be proven when the phone is abroad your good customer services and how you handle situations like the ones i 've had . got new phone for wife on 14 jan still not working after calling u at lest ten times now told to go to shop change sim card hope this works as shop is 20 miles from my home watch this space ? the lady waz .very helpful .nd sort out my problem very promtly thank u x advisor was extremely helpful , showed empathy and was professional throughout the call !resolved the issue at first point of contact and gave me correct information .i wish i could deal with people like this advisor every time i called up a company .top class no i was satisfied with the service i can honestly say i have not felt so utterly let down .by a company as much as i have by xxx over the last three months .a lack of knowledge combined by a lack of a willingness to ensure a service i am paying for is totally unacceptable .i will advising people to look elsewhere as well as leaving myself as soon as possible . rubbish service - voice txts all yesterday and thru night on home landline chris has tried his best with my call - however he cannot reconcile the lies , misinformation , mistakes and general ineptitude of those i have called before him in order to resolve my issue .sorry chris - it 's not you , it 's the entire customer support experience i 'm rating here . i have not received the call back i was promised to the technical problem i logged with you . ten couldnt ask for better service the girl was very helpful my phone is broke through no fault of my own and you expect me to loose a week of business whilst its repaired which i ca n't do as soon as my contract is up i 'm cancelling !and so is anyone else i can find and tell how rubbish the service is !the woman i spoke to was rude and stuck up the man i spoke to before hand was lovely sorted out my payment he would get a 10 ! i am so pleased with the services it took from 8 jan with 6 phone calls to sort this out-i was told wrong information repeatedly , sent two useless sim cards-told my phone would activate overnight-which it did not .only the final operative managed to transfer my number and it only took him 5 minutes after we had gone through the whole saga of calls , and my wasted time .what was a simple operation took 12 days and nearly 2 hours on my land line .not good enough xxx .i 'm seriously considering going over to o2 who managed to change over a friends number go 2 minutes without any hassle . my query was handled quickly and efficiently and i did n't have to repeat myself to be understood good service , helpful and friendly the operator knew nothing of the galaxy nexus and ill advised me to install kies software on my pc .the nexus does not use this software .the software is now proving difficult to remove and software of this nature often causes problems .i could n't be more unhappy polite , efficient , spoke english you was able to help with my query and the sorted it for me then and there x good customer service i spoke to a lady yesterday regarding a fault and she lied about the process to take and said she had ordered a brand new phone not a refurbished one to be received by monday and i would receive confirmation texts .the text never came so i called and spoke to a lady today who was excellent but i found the previous lady has n't made any arrangements at all .i am taking the matter further and waiting for a manager to call to resolve the matter but this is n't the first time a xxx customer service assistant has lied to such a degree .i have had previous issues and cannot wait to change provider .but the customer service assistant today was very understanding and helpful read the answers because xxx are the best network around and they look after us gud nite friendly , efficient and quick service network error caused my phone to use all credıt ınstead of gıvıng free text pack , no apology when ı phoned , was told to reset my phone but only a vague set of ınstructıon , had to use ınternet to get explanatıon , then ı was charged 25p for callıng you when ıt was your error plus ı had to buy another £30 top up last nıght to use my phone .not good the reason for my ratings are pretty simple , services are different class . always room to improve ;-) excement staff advisor was very helpful and called back when asked and as promised .offer of replacement handset was just what we needed , but it has n't yet arrived so ca n't confirm 100 % happy , yet ! just a first rate service .well done ! you dont value my 2 year custom and 1500 pounds spent with you .think im leavin in april when contract is up i was expecting to get more information as to why this months bill is so high listens well , easy to understand just good all round completely satisfied as always your representative was very helpful .with regards to recommending your service .although very good i would never go more than an 8 or 9 overall xxx is good but i still have no internet or market which explains my low score for the last two questions ! was advised on what 2 do next but unfortunately i was calling regarding my daughters fon + wont b able 2 resolve problem until she returns home with her fon good polite friendly service good service all round each time i call or go into my local branch always receive a warm welcome cus i always get top service and understanding always very helpful ! swift polite and problem solved . cause everytime i call i always get my questions answered and nicely just thought it was pretty good and problem was sorted quickly which was also good thanks x first advisor i spoke to named colin , didnt really knew what he was talking about , the second advisor was excellent hence the ratings i gave . if you listen to the recording of the call you will find out .it ca assistant was very helpful and sortd out problem but it was a problem that shudnt of happened in the first instance , feel xxx hav let me down problem resolved quickly been a xxx customer for many years and was trying to get teplacement earphones for my samsung ace but no joy . xxx is the best netvork i have used very good service am very much satisfied rude and not very helpful my opinion the advisor was v helpful , friendly and understanding and dealt with my query v efficiently . you said 3 questions .this is the 4 th .sorry .i have no time to go into that kind of detail except to say the low 6 on first q was because of a lot of hassle this month all of which should be in your records . been waiting for months to upgrade my phone on number 07825216500 and checked frequently online and with call centre when i can upgrade it .was meant to be 20th jan 2012(today ) and when i logged on today it has been changed to april 29th .i called customer services and the answer that deal had been revoked is not good enough .i have been a customer for years and you revoke a deal without telling your customers .its disgusting .all the advisor could tell me was it was new to him too .i checked the forums and this only happened yesterday , 1 day before i was due upgrade .i will cancel my 3 contracts when they end unless i am allowed the upgrade i was told i could have online and over the phone . coz i lv xxx its international coz i also hv xxx in my country fiji aswel n xxx 2 xxx fiji cheap bad service because u say one thing and then do another .considering i was leaving u in october but got a great deal to stay , i wish i hadnt decided to stay and should have gone elsewhere .i will not be renewing my contracts when the time comes . cause they was very helpfull in helpin me with my call i have had .nothingbut problems with xxx from agents who have misinformed us and who do n't know there jobs and the law , the last agent she know the law and her job if i spoke to her first i would not be going through all this trouble and stress with you . i have currently ordered a new phone online and have subsequently made 4 phone calls .the issue is still not resolved which is hugely frustrating . becouse i think vodeophone is a good net work to be with and you all good to you customer i have explained in my previous text ! he was l very polite at all times ..advised me what to do nd was very helpful . my query was dealt with efficiently 1st class service it has taken 4 calls to get my issue resolved therefore overall i am disappointed .the one operator who resolved my problem was very helpful but i still had to make a complaint to get things done . i think long term customers and those who do not repeatedly use the phone insurance should be better cared for .overall the customer service i received was very poor and disappointing . i asked for picture message setting to be sent to my fone still havent received any because he deserved straight 8 's as you was very helpfully with the ?i asked great network , fast and reliabe good service , the request still has not worked so i shall need to ring back . the guy that took my call was calm , reasonable and solved the issue quickly .i was impressed .you would have got 10 's if it had n't happened in the first place yes , i could acces a human quickly , she could check yr db for earlier msg 2 me , knew exactly what 2 do and did it with little hassle your staff at shops are amazingly un-helpfull and the guy on the phone was too .the lady i spoke to eileen was fantastic and did all she could ,thanks to her . excellent service & not having to talk to an indian call centre i havent recieved the information yet to access the internet .the lady on the help desk was very good . i 've been hospitalized since 10/1/12 and am likely to be here still for a further week or two , new which makes this an extraordinary (unusual ) situation , necessitating access to the outside world ( family , friends etc. , )i used quite a lot of minutes doing just that .....see next text....... staff need to be trained correctly so they can do their job correctly only spoke to xxx today as i was not correctly helped on wednesday and could n't be helped on thursday or the first time i rang today .this is not acceptable and makes me seriously consider changing phone company ! ! i am .pleased with response from customer care not in a text there are to many to list ! ! !if someone in management would like to contact me this would be fine but i will no longer talk to your customer service dept . for the last three months i am having problems still not being sorted everything cool because my query was sorted in a matter of minutes with no questions asked .thank you i was very satisfied the reason for my ratings is everytime i ring up the people who i speak to are always helpful and sort my issues out straight away fantastic service friendly efficient staff the adviser was very helpful and quick with answering my questions and providing the info i needed . all i neede was account verificatio which i requested and vf was unable to provide this because i have had not one problem with the service that you provide as a network , i can get signal were ever i go , the customer care service is amazing twenty four seven , just a amazing company to be with , the futures bright the futures xxx ! ! ! ! i have been overcharged once again .i am going to be leaving you at the end of the month for the third rating score the advisor kept me waiting for some thing i believed she should have been able to resolve herself without keeping on hold .that 's according to my long time experience with you as a company .the first rating , i believe there is still room to improve on your customer service especially us the longterm/old ones not only for the new ones . thanks to xxx for sorting my problems out , also dan in wellingborough shop really helpful very understanding team plus helpful .david overall great service because the csa was very polite and listened to me .she helped me out alot .and im thankful .never spoke to a csa who cares . i have called twice now for settings to b sent 2 my phone and still not received them also asked for assistance setting up new freedom pack and the number given doesnt help i thought that it could b activated at your end without going through automated service very helpful and understanding really no point filled this in previously and requested a call back but had nothing ! told me everything i needed to know because i was given excellent service .the advisor gave me the impression he really wanted to sort my issues . despite many callls xxx have been unable to rectify their error of adding a new contract to the same account . service was concise and to the point as well as being courteous this member of staff listened and resolved the problem the person i spoke to was patient & explained things clearly to me .very helpful .hope this kind of customer service continues as i do with my customers .thanks because xxx customer service advisers are very helpful call interrupted but was promising generally polite and good service . i asked how to sort out sending picture messages as my phone wo n't send them and the lady said switch it off and in and it would work and its still not working still awaiting a phone call to resolve a multiple payment collection from my card yesterday ....the customer service handler today was very helpful but still awaiting the issue to be resolved hence the 5 . happy with service service was very good and the goodwill gesture was good and operator was also very good my handset is playing up and i need it for work and this is the 2nd call about it so by time the replacement handset arrives that will be 2 weeks with an un reliable phone .i should have gone with the iphone as it is a more reliable phone . . i am always very happy with the service that 's 4 questions if someone would like to call me , i will discuss .if i do not hear from someone shortly as i have been waiting for a call re my query for 2 hrs i shall be calling xxx again .not happy ! ! ! the staff named ben was absolutely helpful .thanks . no resolved problem efficiently formal complaint raised via email due 2 removing the upgrade offer i was provided with before xmas saying i can upgrade in feb.general lack of customer concern when contacted re struggling 2 pay n looking to cancel contract when term ends your the best call was dealt with efficiently by pleasant lady .unable to give the help i need .not happy that my fone will prob end up having to be returned because camera is u/s.unable to cintact poole store to organise a replacement which i need as working away fm home next wk & wud like to borrow a fone to take with me . because advisor was professional and polite my problem was solved quickly and courteously . 8the problem was created by xxx not doing exactly what i asked two weeks ago .this call resolved the issue but it would not have been necessary if the first operator had done what they promised .all of this was created by an error by xxx last november when i changed my contract since i have had this phone it has been horrendous , it is very frustrating when u r on a call and it fails or i have to make the one call 10 times i have been on twice reporting this fault not very good defo not customer satisfaction i 'm not happy with xxx good service he was friendly efficient and very helpful very good and helpful service call me for an explanation the chap i spoke to today was clear and helpful and polite and calm .i spoke to another young woman 2 days ago who was not proficient enough in english to understand or answer my questions sufficiently , she was unclear , flustered and eventually undertook to cut my iphone off from all email capability !in uk and abroad .this conversation was frustrating to me because she was not able to explain as the chap today had done and so my question remained unanswered and i ended up with a service considerably less than i wax paying for .my rating for her , if i had been asked , would have been 2 , 2 and 2 at best .interesting that i received these texts following the best service and not following the previous very bad service !thank you for your time . the agent was engaging and also resolved my problem handler very helpful .professional .took advice from manager efficiency and accuracy . very much satisfied with the service i recieved the recent early upgrade that was posted without acknowledgement to customers told me that i could get an upgrade on 19th january .i 've been told by one of your advisors that it was removed on 17th jan and that this effects her as well .i feel that this is false advertisement and misleading .i feel let down by a company that constantly rings me to say that i 'm a loyal customer and now feel like i 'm being treated like something someone stepped in . no terrible service and procedures always good customer services am satisfied thats way am giving . no excellent service i was offered a different package each time i rang - no consideration of overall phone usage and absolutely no recognition of length of time with xxx - apart from mark .hope that helps ?rob i was happy with the service i got and allow the problem is still ongoing i have always had good service with xxx they were extremely helpful understanding and looked at all aspects of how to sort things out from sarah at customers service to kier at collections very good poor customer service bad service not happy with situation at all , problems have been reported on more than one occasion , sim card blamed even though two of the three company iphones playing up , passed between depts , calls cut off twice , told by staff it 's a common problem , if we had known this we would n't of had iphones , we are losing a large amount of calls and prospective clients due to no service , after having many problem free years with xxx , the service both with the iphones and xxx received in the past few weeks means we will b looking elsewhere for our business phones when contracts are due for renewal , very disappointed ! the response was fast , very helpful with a warm and friendly attitude .well done to her . i 'm an **** lol the first person i spoke to could .it answer my question and put me through to another department where i was on hold for 6 minutes and then when i got through they .it me off so no one has even spoken to me about my problem was very helpful because you asked i had great service in store .very helpful . when i called to terminate my contract and switch to a pay as you talk ( because i will move to italy ) nobady told me i immediately would have lost internet connection and bmessanger ! at the advisor was very helpful but could n't help me find a way to reduce my bill they did n't respond to my problem all ok when .called thank you my second time dealing with call centre both times very helpful every person i have spoken to has been helpful i have insurance 13 pounds a month for my i phone 4 which does not cover my headphones and charger .i have misplaced them both and now i have to buy new headphones and charger .i pay 70 pounds a month which will make me one of your best customers .i have a friend on orange and their insurance covers headphones and there charger so at the end of my contract i i 'll be changing i had a problem to solve my price plan and i got it solved they was most helpful in resolving the problem l had the individual was outstanding . very pleased with the gentleman 's attitude and help listened to what i wanted .simple as that . overall my problem was sorted in minutes , thanks the lady i spoke 2 was very helpful very good service from the person i spoke ton never really have problems with xxx : ) i have had nothing but problems with this company .the only way i got good customer service was to cancel my contract and you get as much money out of me as possible .never again will i use xxxphone . xxx do a great service i 've been with u guys for ages keep up the good work i sent an almost new phone for repair 3 weeks ago & i have been told so many different things about when it will return .firstly i was told it was in the shop , then when i went to the shop they said it was n't there .after further investigation it was seen to have been sent back to the manufacturer .i then got told 2days , then 3-5days .i would prefer if you said you had no idea rather than pretend that you do ! brill service the service woz very gud nd quick did n't have 2 wait a very long tym .also the person who i spoke 2 i think his name woz jhon woz very helpfull . my query was dealt with very quickly and efficiently , and i got the outcome i wanted i asked direct questions and the responses i got were straightforward and to the point . great service good customer service ! good service , helpful chap . helpful person at the end of the phone meant my queried were easily resolved .she was professional and courteous - all that is required wanted to add a number to my friends and family package .advisor knowledgable and answered all my questions your advisor was very helpful gave me plenty of time to sort out all my queries and made me feel very relaxed she was extremely competent q1 . having lots if trouble with wrong numbers n calls from abroad n suspected scam numbers since switching from o2 .q2 .query not resolved yet but adviser said would look into it if it keeps happening n change my number .q3 .found the advisor really helpful reassuring n helpful n polite .credit 2 xxx . 10 could n't be better , ty .r very helpful and efficient service and i was n't put on hold or fobbed off very helpful and informatie i have been sold a phone which is out of stock and after several phone calls and a visit to the store i finally found this out .tried to cancel phone to be told no .tried to cancel contract to also be told no .lady in store tried to change phone to one from the store but still be told not possible by the warehouse even though phone is still out of stock and no delivery date known .very disappointed been a loyal xxx customer for many years had good dealings with u so far this was the 3rd time i phoned up in 2days to try an get this issue resolved i believe xxx is the best .i have been with xxx for 6 years now . did n't really give me much of a compromise so i might look at renewing at another provider everybody was very helpful and i am now on my accounts . the lady on the fone was understanding and changed my contact mins and txts there and then , because hopefully everthing that i needed to know has been taken care of because u asked this survey is boring me now the young man i spoke to was english very polite and hopefully has sorted the problems polite & pleasant people bcos u said u woz goin to giv me a upgrade and u woz chattin **** very polte professional and understanding . passing my bill to debt collectors without telling me .not letting me cancel my contract immediately !charging me the same for minutes even though the cost of the phone was included in the price of the contract !a disgrace after 5 years of contracts ! iv fallen il and have been helped so nicely and stress free to keep my phone on til my sick pay comes in,that 's last month and this months just due so thanku to xxx that 's one less problem iv t deal wi as i need my phone to contact dr etc,thanku i will be recommending you ! ; ) my call had to be transferred to collections as did n't recognise my credit card .only bad thing about the call as surely everyone should have same system .other than that was good friendly helpful staff . polite , honest , very friendly & was done very quickly , none of those marketing service 's that keep you on the phone for ever trying sell more than what you need .i asked for upgrade on my mobile it was compleated in two minutes , to which i was very satisfied .keep up the good work . as usual your customer service and support are excellent .the reason why i have stayed loyal for over 10 years when you or your system makes a mistake i have to call you to sort it out , 3times in 1year is a little much . 0 i was pleased with the way in which the process was handled , also the equipment supplied with tbe contract . i will be writing to explain my dissatisfaction to xxx and the ombudsman in due course bills to high an no help from staff at shop because they did what i asked with the little of fuss no call operater was pleasant , but i feel let down by xxxphone .not a good enough settlement and poor communication ... because carl was extremely helpful good service 1st class agent resolve query and set up new plan thanks i have always found xxxphone reliable @ helpful . 10 cause they give u good advise very polite and patient man .had tome to listen unlike most help desk people nowadays i wished to downgrade my tariff as i am having severe financial difficulty .i have been a loyal customer for many years and have been told there is no way possible the sales people promise one thing and when one have problems you get treated very differently and i been with xxx very long time but it seems that does not mean a thing my sister is your customer she has cancer and is very ill .you have been patient and understanding regarding payments and today made it possible for me to access my sisters account to manage it for her .xxx deserve a medal for the fantastic way they have treated my sister .well done ! just impressed & pleased with overall service as per my last text , i hate having to deal with you customer services .on nearly every occasion i have to call at least twice and on one issue 12 times to resolve .it costs me ( and you ) more time than it 's worth ! as i am being charged for 2 months even tho i 'm keepin one number goin & have been with u for 20 yrs .not happy with the charges . . 10 they were courteous and polite but failed to actually resolve the problem although xxx is quite an expensive service ; i have n't had problems with the service - except for the odd loss of signal and every time i call in with a query ; it is properly handled/dealt with - and this case is n't an exception .the customer service rep was very clear , polite and helpful very unhelpful in regards to my queeries .no resolution given why i suddenly could not upgrade , no alternatives offered , not seen for the high spending customer that i am .no personal service given and all routes offered by me were blocked .only option left is to cancel contract but you do not allow that to happen and suddenly i have to write and give 30 days notice .very clear what your intentions are and that is to take my money , give me no real additional service as loyal customer and try and stop me from leaving easily .terrible xxx ! happy with the service . without warning you have changed your policy on upgrading early on line .i could have upgraded to an iphone next tues now have to wait til may .will be looking at other deals . q1 would be higher but have had my account and me messed around because of mistakes by xxx .and if they had n't have been so helpful lately would have considering cancelling . because i could 'nt fault the service at the moment keep it up q1 of 3 : i have always been with xxx and my family and feel the service provided is excellent.q2 of 3 : i was panicking at the time and the two girls who took my call managed to calm me down and give me an easy solution to how i wad going to pay the big bill i had racked up . the problem was solved and person was kind . . person i spoke 2 was very helpful + made sure he sorted everythin out as far as he could .verygd customer service .issuenot resolved fully due 2 system error so not full marks 4 2 questions all my questions were dealt with efficiently my bill is stupid .youare telling me i spent 4 hours + no way .yoursending me a run down of bill we see . i was satisfied with the service and results though would have liked to have been offered a small rebate due to circustances . simply enquiry no issues encountered i have always been very happy with the advice i have been given with xxxphone . steve dealt with everything i needed in a friendly manner never been treated so badly ever helpful the lady ( jasmine , i believe her name is ) who i spoke to was able to deal precisely with my query and seemed to know what she was talking about .she was courteous and not in a hurry to complete the call always have excellent service , everyone is always curteous , i always have perfect service . i got through to speak to someone quickly , the guy answered my questions , did n't think i was daft asking them , explained it all well , was helpful and cheerful ! my issues have not been dealt with and my requests not complied with .i have been a customer for over 10 yrs and am v dissatisfied with xxx customer service . the person not really interested to help .just following few steps/procedure .there is no will to help someone . advisor was very helpful the caller was very helpful , and assisted us efficently : ) very helpful and problem resolved quickly . generally good standard of customer service . i put a stop on my mins if went over and it dnt work ended up bein charged 98 pound !untill it gotchanged because my issue still has not been resolved ...the content filter is still in place you were unable to stop the silly text messages on suresignal which has not changed position .just plugged into new router ! some of the service is fine but some could be improved you never done anything for me and told me i had to ring back .so have been left with a broken phone !also woman laughed at me when i could n't hear her as i 'm deaf ! excellent services as good service your service .was very good but it was only a very .short call and i never .give .a 10 polite , efficient , effective service . i wanted 2 post out upgrade 1 day early as i am out me the country from 2 mora otherwise it would av been 10 just very good customer service i found the person helpful n polite very impressed with the advisers but had issues with consistency of information between shop staff ( preston branch ) and call centre staff which resulted in multiple adjustments to the contract , shop staff were unhelpful , misinformed and a nightmare to deal with .would have cancelled the contract if it hadnt been for the helpful call centre advisers . great service adviser very professional knew what to do 5 im happy with the service i get from xxx when ever i ring up . ten out of ten is a very good rating to have sorted problem .excellent service .very helpful .thanks 1 . been with xxxphone in the past always been relatively happy until now , obviously now using bpd as you use them to generate business , really bad experience now , 2. the dispute after 10 months still unresolved so now about to go to court hence 0 rating 3. spoke to 3 / 4 reps from vphone in past , all very nice , but get nowhere no ive always been withmu and found u very helpful call handler very pleasant & helpful but could not resolve my problem as its a network failure . as i felt my queries were dealt in a professional manner and courteous .also when there was a mistake made by xxx it was aknowledged and it was dealt with efficiently . very helpfull they wer very helpfull x not in a text ... too complex on the way my call was handled lack of flexibility regarding existing long term customer and miss placed priorities regarding your customer . i received everything i needed . always good service by call centre staff always polite an helpful your upgrade policy changed yesterday , 1 day after i was able to upgrade my phone .i missed that date and have to wait .i ca n't change my tariff even though i have been a contract customer for 15 months , and hugely overpay for my usage .i really feel that you are completely ripping me off .i intend to leave xxx at the earliest opportunity . good answer and politeness they had a good manner on the phone , helpful and hopefully sorted the issue for me the service was really quick and frendly your operative was clear and very concise delt with all issues in a polite and professional manner . bad signal for phone calls and 3g internet .poor contract .no persuasion to stay with company . i 'll trained staff !and incorrectly advised .goodbye the guy was helpful , polite , and i cud understand him clearly . . it was n't perfect but the guy on the phone was helpful & polite & explained a few things about account . just general thoughts i did n't get the info i was looking for so i called into a xxx shop and got my phone sorted within minutes because one call fixed my major problem which i thought would drag on and on .thanks because the lady was lovely easy to understand and sorted my problem and have some nice advice bless her and give her a pay rise she is a credit to xxx x 8 xxx is great lower rating for query being resolved because i miss sold something , told it would go on my bill but in fact it was charged separately and the bank for some reason returned payment .i asked that this money be put on my next bill as i am never late with payment but this request was refused . lengthy silentwaiting , too many options , system misread no 4 callback , horrid the people i 've spoke to at xxx have always been very helpful & understanding . person on phone did n't seem interested in my problem she just reeled of a list of instructions that `might ` cure the problem , i told her i was trying to wright them down ,but she just babbled on at her own pace , i feel very annoyed that i keep to my part of the contract by paying my bill every month for a phone that has a problem with making and receiving calls it was a short question that was answered imediately and satisfactory helpfull person we spoke to , clearly trying to help us resolve our issue . yes .as explained , the first advisor told me i could change my payment plan & put me through to someone to discuss options & that person said i could n't !very frustrating ! i like xxx and its services .therefore i remain loyal and do reccomend you to friends .q2 , score 1 . network coverage failed and i was unable to resolve query .q3 , score 10 .russell at customer services was most helpful and courteous .as are all of your staff . sent wrong size sim card after could un bar phone at 1st :( because ive rang 3 times now and no furher ahead just ate all my credit very appalling service not happy two weeks ago ordered hard copies of last quarters bills for vaty return .not arrived .four calls this morning , registered , two to tech support .not resolved .needed better backup .much better . i feel that my needs are always the centre of focus when i talk to xxx customer care .i never feel like just a statistic , i never have the sense that they are pushing for targets and never feel i 'm listening to rehearsed responses .everyone @ xxx seem so polite and caring ! ! !i feel rewarded to be a xxx customer .kaluba sianga been with u a long time servis always been good been a customer for 9years and always been happy the guy on the phone was great , just that i wasnt told i still had to pay the line rental for a contract i cancelled last week not very happy . my concerns were dealt with and resolved rapidly ! i always get decent service and i get to understand my bill after speaking to advisor and always pleasant they are i initially rang with query that could have led to a complaint but i war dealt with efficiently and profesionally .my query was resolved to my satisf{ction because the adviser i spoke to was very polite an helpful problem was refered to another department & i was kept waiting for too long & had to hang up as i needed to get back to work .so not happy as issues are still unresolved .to be fair it is not due to the person i was initially speaking to . 3 .had a broad accent .took a time to understand my complaint . good service i am a five( 5 ) year loyal customer of xxx . i rate them second to none . it was fast and good : ) dealt with my query pleasant young man not happy as direct debit always come out on 24th of every month latest bill came out 20th which as put me over drawn with bank operative gave me the answers i needed husband sent chipped , dirty phone as replacement under your insurance .being told that i was n't authorised to deal with account when i have been doing so since 1993 .told i should have new replacement phone on 18.1.12when chased up on 20.1.12was told that new phone had n't been ordered .absolutely appaling customer service .lady i spoke to today helpful . 8 polite , efficient and courteous lady handling my call . good handling of my questions ..friendly response from uk based staff useless i got an old replacement on my iphone 4 i was expecting its a brand new one since i 'm paying my insurance ?yougive me second one . i do n't have eny resons that 's just what i thought of the service i had good service because the advisors do n't listen i had a very good advisor who was helpful and friendly ! query dealt with quickly and efficiently !polite staff member the girl was very polite and helpful today politeness and helpfulness . i asked a few simple questions .one being do i have to pay for a new battery , as i only just got this phone , and the person on the phone was very sarcastic to his reply .was not happy at all . because she told me what i needed to know ... helpful and efficient . very helpful ... explained things clearly i was extremely satisfied with my query and the very pleasant manner of the lady i spoke with . no easy to deal with been with you about 20 years happy with you my issue was dealt with superbly and resolved within a mattter of minutes please can commend almas@xxx supervisor manmeet nijjrah she was totally professional and found various problems with my account and dealt with them in a very professional manner and was able to see things that other agents should have seen in the past , credit to xxx , hold onto that one , thanks 1st class service terrible attitudes and was lied to was easy 2 do what i wanted .and the adviser was very helpful problem was solved , he helped me by going through what i can do to ensure i do n't need to phone again for the same reason , polite , helpful and happy . my reasons are on record with xxx business . it is what i think ! 10 because i was on the phone less than 5 minutes and my question was answered quickly and efficiently . very helpful , pacient , tried to do everything and more to have me satisfied , even though i had a difficult query .informative , pleasant .thank you xxx .this is why i 've been with you for 16 years .keep the good work up .and your good people . both james who originally took my call & then debra who he transferred me 2 were both very professional & polite .they both had lovely rapport & delivered excellent customer service .a credit 2 xxx .give them a bonus ! ! last 3 times my request was actions but this time i was told i had to do it via my reseller . sarah extension 1016891 friendly but profesional .listened to concerns and when clear i was stil not hapy , rather than just repeat what she said agreed to take away , cheked i was hapy about how she would contact me .then responded very quickly and gave me her exteonsion if any concerns .a model of modern customer service . courteous , knowledgable , clearly understood , helpful , took initiative re query . good customer service and very helpful the chap i spoke to was very helpful and polite the adviser was fantastic as was the service .thank you i called absence line and she was nice : ) i have had alot of problems nobody answered questions fully had to contact more than once a day to keep asking overall poor customers service wish i had stayed with t mobile the only thing that bought me over to you was family and friends i had a problem , which i 've had with my suresignal for months .i spoke to two of your people today and they were both very helpful .the last chap was able to resolve my problem to make me the administrator , as i had lost access when i changed phone numbers .thanks again ! no the agent i got today was very good .cant say the same for vodsfone stores no spoke to two different people who gave two different answers - still not convinced got correct information .staff not sure of their facts . 1o asst today was helpful , but your payments dept are still having trouble tracing my pynt from december no 3 , i was concerned that i had perhaps not got through to a business advisor in the uk. sudden unexplained changes in your upgrade policies thats 4 questions . because every time i have phoned the helpline u have sorted my problem out i felt that you should know how grateful i am especially when i had being given the best of my needs not to happy with recent issues with xxx no reflection on the member of staff i spoke to today very friendly , efficient and helpful , scott , the guy i spoke to did n't seem bothered about helping me with my query ,in relation to helping me with price plans , told me to speak to upgrades !i find xxx overall very good always very helpful agents was good and friendly and tried to help .however there was no real value for money ( in comparison to alternatives ) service i could buy that would accommodate my need varied no time now i wanted to add an ipad to my account ready for a trade show in germany and could not sort it out or even get a price .effectively told to open a new account .i did not want 2 accounts and 2 suppliers and wanted to do this today .frustrating ! ! ! 1 .i am not satisfied with the signal my phone gets either at home or at work .work is in central london and home is also in london .this is not acceptable so would have reservations about recommending xxx for these reasons .2. this is the best network i have been with fridndly and efficient .told me more info than the last 'operator ' explained to steven braisford this is the fist time i 've ever had a contract with xxx and the since the beginning i have had a very poor or sometimes no reception whatsoever .the text service its also below standard .bottom line is i am not satisfied with your services being duped into having to pay for minutes i an not even able to use because of the the lack of network reception .i would appreciate if i could just terminate this contract as soon as possible since i am not getting the service i am paying for .many regards good toine of voice n helpful not happy with what i was charged ive been with xxx for 14yrs i rate them the best network so far , its good quality , customer services and value for money and im happy to stay with xxx good efficient service the person i spoke to was well spoken and clear .friendly .helpful and knew her job .thank you see your descriptions for ratings no thanks the young lady was very helpfull and dealt with my problem with no fuss thank you did not stick to previous promise in an earlier call. k just find xxx the best network efficient and helpful my requests were satisfied that 's 4 questions i called on the 12th requesting an n.u.c for my wildfire and am still waiting 11 days later i am now considering terminating my contract great customer service nice well trained staff general satisfaction .xx customer service told me one thing and do another .i shall be leaving u at the end of my contract good service 5 good service great service and resolved quickly . . unable to upgrade early due to failing handset was willing to pay out contract but i would have to terminate contract .been a long loyal customer to xxx and found this to be unnecessary red tap and ridiculous .shall consider other network provider . guy did n't speak that clearly , long pause did n't say what was happening . i was happy with the outcome of my phone call , all my queries were dealt with was happy with the service received i have been a customer of yours for thirteen years and i expect a much better service .and i will be taking my custom else wear at the end of my contact . everyone who i spoke too were really helpful the advisor was polite and verx helfull . service was very good and problem resloved quickly i was misssold a contract by you recently upon a sales person ringing me and has left me low .but the perso keeley who dealt with my problem was very helpful and calm . everything was handled very well . good explained info ,service ,accuracy ,quick to get thru to a operator . no operator was extremely helpful and managed to sort out my problem yes when through all info then adviser put me through to tech get cut off and do n't contact me which means got to go through process again and at work the lady was very polite and i could understand her wish i could get her every time cos the guy was top and sorted the issue at hand ! very polite service but have had to ring twice , have received 2 different answers and still not solved . very happy with service . all my famly on xxxphone phone charger not returned after repair .was logged on sheet .cant use phone now till it arrives !not happy . advisor was excellent at dealing with my call knowledgeable , helpful and pleasant staff . cos think xxx are good network **** the price plan is **** and you keep putting up the bill i want to cancel it . you constantly charge me incorrectly for my usage , your staff ca n't do their jobs and the while company is a sham .i ca n't wait to leave xxx . u r jst so frenidly .also help best way u can . helpful and goodmanners good customer service ! he was very helpful and if he did n't know the answer to my questions then he found the answer from someone who did . very pleasent easy 2 understand adviser and answered all my questions very helpfully . no you will have to phone me so i could explain because you are jdf efficient operator was very friendly sought advice and helped me with every query because you give me a good service thankyou did not resolve my problem of sending emails from my mobile phone the fella who took my call was very helpful and talkitive because they were un helpful 10 knowledgeable operative sorted my query and explained next steps got to bottom of problem well the advisor was very helpful and friendly and helped me but some of the issues raised were not able to be solved immediately so i felt i could n't answer the 2nd question with higher than a 7 service very good and fixed phone but contract expensive i rang to find out how much it was to cancle both my contratcs with you .its too much money to pay for a dispointing service and no customer care helpful,curtious and delt with all my quries quickly and proffesionaly what i felt was an appropriate assessment because she solved my issues having been a xxx customer 4 many yrs i decided 2 go frm payg to contract and thought i wud get a better deal with xxx than others but having spoke to xxx it was clear they wud not even try to get me a better deal when i told them i could the phone i wanted cheaper on another network , this is very disappointing all was good i tried calling and asked for callback , which was said to be 4 to 10 mins .but an hour later , i had had no reply .when i called again , i got through to an advisor who was very good . unfortunatly this call was necessary dut to ongoing issue with xxx and abysmal back office operation so not a very happy customer . you should know ! excellent service good service was not able to get the up grade that i wanted free , unlike new customers that get an i phone 4s free on contract .this is unfair trading and i am now most likely going to leave xxx fone !and also inform face book users not to bother with your company ! very polite and friendly and dealt with my query fast and efficient . awful on second handset with same malfunction been asked for 150 pounds to rectify i logged this error ages ago but was fobbed off with being told to update or take protective screen off extremely pleasant lady on phone and helpful x been wits xxx for years never had a problem the adviser i spoke to , john was polite , capable and very efficient .he sounded extremely happy and made the experience easy and effortless .i 'd quite like his number ! ! ! the young lady was very helpful i just hope my paper bill does arrive soon and will continue to do so in the future and on time excellent customer service they were very polite and helpful the caller advisor took more time with my xxx account more helpful attentive and had good listening skills some of the advisors cant wait to get me off the phone the girl was most efficient , and polite , although it take over 30 mins to deal withe the problem , which is time i ca n't afford considering it was xxxs error and i have to wait 7-10 days for a refund which i find totally unacceptable . my pin was reset straight away because am happy with your services : ) poor customer service : the manner in which the staff spoke to me was absolutely fine but what they told me was wrong .nothing i was told to do worked , they do n't appear to know how to solve queries . never felt that enough info was taken or given when registering my new phone the person i had on the phone was very polite , nice and helpful i gave q2 a score of 5 because it took a long time to find the right person to talk to trough the options during the call .other than that the lasy i spoke to was very helpful and polite and even offered me things i had n't asked for . signal is poor , they blamed it on being indoors but i do n't wish 2 have 2 stand outside to be able to text my friends & family , i am very dissatisfied with xxx in general advisor good .just a bit short of upgrade i wanted to make . the operator was friendly and helpful , and did everything i needed .it took a little time to load details of my account , but the operator was knowledgeable and efficient . i was just happy with the service i received i got what i wanted from polite , helpful people . very happy with the service thanks disatisfied with xxxphone handling of ongoing contract i av never ad any probs with vfone your representative dealt with my problem and put my mind at rest and was professional but friendly throughout my call simple issue resolved quickly guy who dealt with my query sorted problem and was patient and friendly . i have been dealing with this problem for 2 weeks now .quite upset to repeat my prob every time from the beginning and not to find solution .please spend your money to improve the quality of your customer service , not to pester people about their feedback ! its based on overhaul help through the years . helpful and courteous service .can't give full marks as underlying problem with 3g mast still to be resolved i believe . because she explained herself well , so i knew what 2 do great service they are always heloful satisfied with service would never recommend xxx ,is a nightmare .prices exorbitant .much higher than other networks .customer service usually only just ok ,although has improved i would say in last year still ca n't receive e_mails ! i 've had a lot of issues over the past few months , i was n't happy with xxx i wo n't be re signing a contract when this one expires i will be going to another network , customers should be treated propperly and not made out to be liers as i have done over the last few months . facts on system and explained to me were not correct and am still waiting for a response ! everything was sorted out to my satisfaction . this time , good service it got passed to four different people and had to explain the same thing four different times .so should i actually believe anything i 'm told ? you asked was satisfied and pleased with the advise l got the adviser asked me security questions , regards to finding a lost number i needed in past calls , rather than having to go through the numbers on the phone once id was known , it would be better in my opinion to have a list of numbers sent by txt .otherwise good . really helpful 1/ phone was answered promptly .querydealt with efficiently and concisely top service my issue was not resolved but pushed back to me to resolve resolved issue easily .did n't talk very much to start with th xxx shop in l,pool city centr did 'nt tel me about only avin 160 letters including a space or abriviation wen usin tx ,i also told him i did nt use internet so he stil sold me a fone thats made av 2 go bak 2 shop 5 times. in his defence it waz xmas ,but it resulted in my 1st bil totlin 45 pnd instead ov my deal ov 25pnd ....on a lightr note th guy i called earlir woz a diamond he cud 'nt av helpt me any beter +with profesionalism.ihope my tx is free ,but your worker on call phone canot b faulted thnx frm paula, i hav gon ovr my mintes wil i b chargd ? network coverage not very good , advisor we spoke to , tom , was really helpful and polite good helpline excellent customer services everything i asked was answered to my satisfaction and very helpful member of staff xxx took my bill payment twice at the same time why cant they return it the same day very polite and done quickly im disappointed in the way my contract was renewed had nothing but trouble with xxx since i took my 3rd contract , i will not be renewing any of them as it woz a really good service and got wot i asked for witout any hassle i was pleased that my phone is now back and running cos thats wot i think a freindly service mis sold contract and no apology by way of early upgrade disappointed with the customer service and attitudes of shop staff and the apalling service you provide the guy was lovely and helpful they were great at the store and on the phone today .only did n't give 10 for recommendation because i have not used the network yet .definitely all tens for your service so far .thank you very much : )) ) i think the service so far is not so good great customer service .listened & understood my needs .great attitude . kellie who works in gloucester xxx was great and sorted me out with the best deals 10 the sales person explained in detail when i asked him questions . .he was very patient as i did ask a lot of questions , as i like to make sure i 've heard & understood everything that 's been told to me . .he was very professional , patient & thorough . .i always find the staff helpful when ever i have had the occasion to call into the shop & also when i 've rung 191 , which i 've had to do a few times recently .your customer service is great & so i 'm really happy with xxx . .the network coverage is better than orange too & i always recommend to friends that are with o2 or orange that they should try xxx ! ! keep up the good work as a happy customer is a customer for life & one who sings your praises to friends & family due to their experience/s with xxx . i was very impressed with the friendly and efficient service i received from stephanie . i am not young or techno minded but she made me feel comfortable while ensuring l ended up wi th the right phone and package to suit me .avery good .sales assistant indeed . very polite helpful staff and came away that same day with the phone i wanted . v good customer service , answered all questions and was helpful . i was served immediately by a friendly man who explained everything very clearly to me about all my options and price ranges .he did n't hurry me and was very patient with all my silly questions and i am over the moon with my new 4 s .i will certainly tell all my friends and family helpful staff , no queue and i got what i set out to buy .it would have been easier giving reasons as i answered the questions rather than at the end ! excellent service all round the chap who served me was very good helpful , pleasant , chatty , which all helps the day along . really good and quick customer service . plenty of staff , space in shop and efficient frienclly service . very helpful sales assistant , great service . because of friendly and informative advice from your sales advisor a very helpful and unhurried young man who served me very easy at straightforward good customer service , and friendly well my dad works for xxx and he got me the phone so i ca n't be precise but from what he said the service etc was great because he was very help full told me about buy back on my old phone that i did n't know about very impressed with the service just a very good and competant service , where i felt completely satisfied xx cos the girl in the shop was very helpful just changed tarrif with patient raf from aylesbury store great sales advisor , great rack what a milf ! good service 8 the sales rep was extremely helpful at the second xxx store i went to .i was n't very happy with the service at first store and had decided to change to the network carrier three jack was very professional , confident , relaxed + put me at ease .gave me all the help and advice i needed + time so i understood everything . i have been with xxx phone for a long time and could n't be happier the man at the shop was very polite and helpful good levels of service .helpful not pushy and will be going back in again soon good service .but did take some time . very helpful and pleasant staff in continuing my contract all options explained in detail many thanks have put off changing for sometime went into branch yesterday to see what was available nick did a great job explaining phones and options and i left with new phone for me a good result 10 knowledgable and friendly advice despite a store that had more tills and computers faulty than functioning tgd everything would have been great untill i was not allowed to activate my sim card ovwer the phone and had to go a whole day with out my phoinw working not happy as i am nearly 60 they were very patient and explained everything . there was no reason not to give these ratings everybody was kind and helpful , got what i needed .but the instore music definatley needs reviving . a very pleasant understanding and helpful advisor , dealt with the query efficiently . he was really helpfull xxx the best advisor was n't helpful , had to pass the phone call to a xxx shop advisor to cancel a xxx loyalty sim . excellent service all round , you ca nt beat xxx the young lady who i delt with was polite , professonal and had the time to chat about the weather and things 10 out of 10 helpful the experience been a customer with xxx for few year. . excellent prompt service because the young man was very polite and left me assured that he had done all he could to resolve the problem i had making the rest of my day a lot less stressful no because i 'm not happy that i did n't get any more free text messages and thinking of changing to a differant network takes a while to get to an actual person i got a quick response to my satisfaction called help line india was cut off abruptly then called uk help for help with new phone was again cut off without solving problem so zero satisfaction no could not of been more helpful no call answered promptly ,investigated , put correct , additional questions answered my number does not exist on xxx database e en though i am a xxx customer very good service received today really helpful lady on the phone answered all my ( fairly awkward ) questions and recommended products and services from xxx i was unaware of and will find useful .thank you very much ! nm the operator was very good and gave me a good deal on my upgrade that suits my needs . excellent friendly and efficient service helpful staff spoke english i called a few days ago to get data roaming added to my plan but the roaming was not unblocked , hence score of 8 but this call today was v helpful and the unbarring worked immediately !thx i was sold the wrong contract and your team are useless pleased with the speed it was dealt with i spoke to dan , with reference a standing order concern , he was polite , helpful .he also solved the problem i have had changing my address , very good .thats the reason i marked you that way .if it had been your shop in weston it would have been different .thanks i ( pretty well always ) get good service from xxx ( in fact i 've been with you since you were cellular comms co back in the very early days ! )i got my g/friend to transfer to your network , and she 's just bought me an ipad2 with a xxx 3g sim ( nice girl ! ) i have returned from australia to a massive bill - not happy because you asked ? there is always room for improvement :-) the request was not necessary in the end as i solved the problem natalie was very helpful , polite and informative .good service ! i keep gettin massive bills that i carnt possibly run up and wen i fone to sort it out all i get is thats ur bill wen in fact 2 times xxx as doubled my bill for no reason it took me five phone calls to xxx to get the problem resolved .it was only one particular lady on your team that was able to help me no i 'm bizzy go away no more tex well my phone is broken by no fault of my own and your solution was to send me the same model phone that broke itself in the first place .where as i would of rathered a phone that wont enconter the same problems again . this morning she was great .this evening he was a **** head always have an excellent service from xxx .superb customer care every call got told getting up in aug the dec now june .very .poor going to .cancel contract my two contract .with xxx . quality of service i have been a customer since xxx started .have business & personal phones with you .wanted to extend current personal account @ same rate with a cheap phone .customer advisors would n't even consider my request - basically take or leave what we are offering .no attempt to come to a compromise .no effort to retain me as a customer .when my business a/c expires in may i shall move on .very , very disappointed with your lack of flexibility & customer service .i have a data card with 3 & they ca n't wait to sign me up on a package deal ! the man on the phone was very helpful and polite and did all he could to help me . your employee 's performance because i have no other means of getting the information i required & found the care most helpful & deserved the highest rating no totally frustrated to be forced to mess about online trying to get my bill .it should be suppliers responsibility to deliver an invoice . i have contacted xxx on more than occasion regarding the same issue so remains to be seen if issue is resolved or that it is even acknowledged . she dealt with my call reasonably quickly and she was polite at all times the lady i spoke to was very helpful .refreshing . it 's always nice to no that a problem can be solved and happy to oblige gud friendly helpful staf because i still have n't sorted the problem thanks to some serious incompetence and no one has called me like they said they would ! ! i did not get the service i was supposed to get ?that is why ?i still have no joy ? good service on this occassion mo , the agent was polite , clear , friendly , informative and not pushy . iam very happy with xxx and always get good customer service because i 've been with xxx for years and not once have they gave me any rewards and are way too expensive ! if you check ya records .you will see how much i spend with your company .all i want is to renew my contract early for new phone .but yous ca n't do that .so am going to cancel direct deb.so you ca n't get no more money from me . extremely helpful , pleasant and kind very friendly and helpful ! women on phone sounded fit because you know use external call centers the staff do n't seem to care if you are satisfied and seem happy to breach data protection .and i do n't agree with my call being diverted to a repeat call center where the staff do n't seem to care .that is why i am leaving xxx as soon as your company can send me out a returns bag . the lady was very helpful and very nice .but in the end my problem did not get fixed .although it was not her fault .she did her very best to sort it out query was answered eventually , advisor gave the wrong answer first time i asked but resolved in the end when you normally call national companies you have to wait a long series of messages until you get to a real person got through to you quick and hot the info i was looking for thanks unable to get through helpfull staff .satisfactory result .took time to listen .x the customer services real was extremely helpful and fully answered my queries polite friendly helpful advisor .completed what i needed to e done without problem . because the guy was un helpful and didnt help me one bit to the problem i had . i asked a question , and got a moderate response . as all questions that were asked were answered in a professional and helpful manner v helpful and easy to understand .xx my query was dealt with in a professional manner .the person i spoke to was polite , reasonable and helpful . yes i can , i make short calls .younow charge by the min , so my bills are now massive as soon as i have time i will cancel my very long term contract with you .all some kind of warning that i was going over my paid for mins would have been nice .u have lost a customer but to a company your size that / i , will mean nothing .bb .mr.g. harper . i was given wrong information previously and the advisor sorted it out and refunded a charge i shouldnt have paid i made three phone calls to the help line about setting up a facility to recover voicemails from abroad on my iphone4 .they all gave different answers as how to set it up , none worked .so i am still very concerned that there is no proper help line or recourse for technical help .i still am not sure that i will be able to recover voicemail whilst in india next wednesday . jay was courteous efficient , polite and knew his stuff ! because i did n't get the service i required the first 2 times very pleased with service 2 calls lasted 62mins and no solution .i was ignored and put on hold mid sentence .i will be looking to leave xxx . it worked am not answering this question .xxx policy is the problem , not the people who answer the phones .xxx gets a big zero from me . no its what i thought ! good and friendly service spoke to a person quickly , he was polite , professional , spoke clearly and i felt the query resolved . no that simply is my view because i did n't get the solution needed no she did an excellent job of handling my call . .but i ca n't give her full marks until i get this phone fully unlocked .however , regarding that i would have easily given her full marks polite , helpful service it was done so quickly and efficiently trying to get pin number to access voicemails when abroad , no one can help ! ! ! yet my husband got information the advisers were polite and seemed helpful but i was given different advice for the same problem and exactly a week later it still has not been resolved q1 .i hardly ever get problems with vinaphone .and when i do they are sorted quick and with minimum issues .q2 and q3 .i needed to talk about my bill and my price plan and were i was going over and the adviser had time to go through and explan it to me so can now keep an eye on the areas that were an issue overall very happy . very nice people who tried hard to be helpful .problem that i experienced was technical in nature .finally resolved by my own tech staff . nine , ..she was most helpful the lady was helpful and sorted the problem straight away i had2call of repeated mistake on my bill which is 2nd time .annoying good service no reason just a rating service was quick and easy what number because she was polite and did as was asked of her . did n't resolve my problem 10 the advisor was helpful but the bar she lifted on the other line has n't worked , my wife 's number ending 655 still does n't work abroad .so i 'm gonna cancell the line when it 's up as it does n't seem the problem can be resolved ! personal opinions this was the 3rd time that i 've tried 2 change my e-mail address with xxx .hopefully this time all will be sorted but it really should n't take 3 attempts . v helpful advisor .could resolve the problem and has but not sure how it arose so not certain it wo n't happen again good fast helpful service the lady i spoke to was very clear and courteous , i was asking about call charges to argentina you asked for 3 questions .that would be a 4th ! because that 's how i felt cause wen i phone with a problem paying my bill u give me time to pay in installments and my self being disabled appreciate it thank you because i had all my questions answered , and it was done promptly with no fuss . i just need the settings please my problem was dealt with quickly and efficiently , both advisors were very helpful . the lady helped me exactly what i wanted the do , 10/10 good service lack of information provided re content restriction on phone , which meant i had to call back i still have the problem . make question was answered straight away politely no messing or sale pitch ! i was passed to different depts , no handover , had to explain the issue again .asked what phone i had , surely you have this info also i hung up .no follow up call , your reps should take ownership chap was very helpful and gave me info i requested promptly extremely poor previous service my bill is obviously wrong and i was told by an advisor it was wrong then he changed his mind and said it was right , i will be going further about this and as soon as my contract is finished i wo n't be staying with xxxphone and i 'll tell others not to use it either just made a query about my account and was dealt with brilliantly i am happy with xxx .i do n't feel that my query has actually been solved .i 'm satisfied by the operator but the answers were n't clarifying my request .thank you . xxx has always been the preferred network for me because the last 2 people i spoke to today were fab .please do yourselves a favour and listen to the conversation i had with last 2 people i spoke to. i wud like to help you in any way i can:-) these are facts .and i wish to say things as they are . yes the guy that dealt with me knew what was wrong strait away i did not have to explain myself a1***** the advisor was very helpful and was very informative are we talking about wednesdays call or thursdays . simple query , quickly solved was not as friendly as others that i have spoken to i have 2 honestly say 99 % of the time i call my problem is resolved and i find the advisors are very helpful an very easly understood i found u all spot on its called good service thanks ( provided i get me phone tomro ) very poor service 5 days on still no conclusion customer services were asked to ring me wednesday lunch and again this lunch time via retention team emails .they have still not contacted me .i am waiting for a manager to call me back 10 absolutely outstanding customer service .from my last experience i was thinking of leaving xxx , as the experience i received in may was a disgrace and i could not even complain about the actual complaint the supervisors were that bad and dense .however , this guy was brilliant today .restored my faith in common sense and was an incredibly helpful chap .hope it continues . was hopeing my problem could of been resolved without going 2 a xxx shop very helpful representative i think the reason for the 10 ten is because the adviser was really really helpful . i thought jade was excellent a credit to your company because the advisor was n't very helpful i reported a billing query on six separate occasions and on each occasion there was a total failure to resolve the issue .many thanks . call me i called monday and got a totally inadequate response to my enquiry , was tempted to move providers .today on speaking to scott at kilmarnock i got everything sorted and am very happy , because of his helpfulness i have just upgraded 2 phones and signed 24 month contracts for both of them . advisor did not use jargon i could understand clearly what was explained to me u asked for thm didnt feel like i got what i wanted out of the phone call your advisor was perfect in his actions and helpful but to take 24 hrs to lift content control in this digital age seems excessive ?and although i 'm in middle of very large town ( east kilbride ) my signal is poor ? ? i reported a fault with my phone mon they days they would text tuesday with collection time wed no text tuesday got text thursday 08.00am to say collection will be 09.00i wad at work so arranged for friday main problem wad battery no battery delivery just phone annd after numerous calls told to buy a battery so what happened to the warranty for my contracted phone i has issues with my bills and have been trying to get this resolved since december .a manager still did n't call me and i am extremely frustrated .i call every other day and my request is still not fulfilled .this is outrageous ! ! all my queries answered quickly and advisor ,neil was very helpful and polite . very help full .putstill waiting for settings so i can go on facebook thank u . because you asked me short wait clear instructions i believe that my problem will be sorted but only time will tell .although the person i spoke to gave me the right answers , i was not 100 % confident .that is why i gave two 7 's and one 10 . my reception went dead and nobody bothered to return my call happy with service unable to help me on a early upgrade due to damaged phone the advisor was pleasant but my content is still barred even though i have turned phone on and off as advised . i found the advisor very helpful and he took his time to explain everything that he was doing . very helpful she was helpful , the others lie and ar n't helpful laura fox was very professional , extremely helpful and had great people 's skills i spoke to 2 adviser they were really help full and very professional .....i was panicking they calmed me and help me throght out they spoke to me as normal individual and not like a sales person . operator , very friendly and helpful . my phone despite being sent away for repair has been returned in the same coindiion the advisor kept asking me meaningless questions ,rather than dealing with my problem overall good service customer service agent did her job well unfortunately xxx as a whole is ridiculously way over expensive so when my contract is over i will be looking elsewhere there are no incentives to stay and there is no commitment to people who have been with xxx for yrs i was a pay as you go customer with xxx for 15 yrs then contract for 18 months and still theres no commitment im highly disappointed no you never make problems with anything and rules and bills is very clear q1...xxx is expensive efficiency , lady reminded me i didnt have passport .she sorted immediately . 0 the lady was very helpful i had few things that need to be gone through and she deserved the credit it was all done very professionally and with no fuss or problems . previous bad customer service but the operator today listened to me and acted on what i said brilliant service thank you very helpful in clearing up another operators misunderstanding . this person did solve my problem but the previous one had not , no because matter not resolved and we need to go into xxx shop to resolve .but call centre lady extremely helpful . because i still ca n't send or retrieve e-mails after the advise given .i will have to visit a xxxphone i was annoyed that my direct debit had n't been set up and i had been charged for paying by card .you advisor dealt with me in a calm manner and has hopefully resolved my issue .she is a credit to you team . he was very helpfull with the bill very helpful , knowledgeable man she had excellent people skills and was enthusiastic and extremly helpful .it 's refreshing to be delt with in this professional manner . i got the result i was looking for .job done . i already have ! ! ! ! ! please call me if you wish to discuss it took my business partner over a week , after talking to numerous people , to get our issue sorted .when bailey contacted us , she arranged the replacements very quickly & was very good to deal with .up until that point it was a lot of hard work n messing around no, this is annoying ! because twice you transferred me in to black holes - get it sorted . because your all mint .and i love xxx with all my heart .although my contract is nearly over :( guna have to go into a rolling contract next coz i 'm skint .think you should give me a job .thanks you could not help me the lady i spoke to answered all my questions and more we got cut off and she called me back straight away she was a true asit to the company so 10 out of 10 in all areas a great service all round the advisor rosie was fantastic she listened to me and delt with the issue swiftly , thanks rosie your a diamond .xxx n/a was satisfied with way call was delt with . i had called two days ago about my upgrad mobile broadband .since changing to a new dongle the laptop has been slow and bad connectivity .the woman put me on hold for ten mins then told me there was problem with signal in my asda but should be fixed in couple days .i called back today to enquire again .this woman was most helpful .she investigated the problem to suggest it could be the new dongle so to put sim back into old one .but on the safe side she will order new sim cards .this is a contract for me and my sister and my sister informed me today that swapping sim back to old dongle seems to have fixed the signal problem . n help with my issue avaiable frm rio all my queries were dealt with in a prompt and friendly way . staff tried to help but felt unable to solve the issue which is documented against the account , whilst u have been texting me the issue has now been resolved to my satisfaction i 'd like to compliment the staff on your phone line especially john and mark who coped very well with my rant !also the staff in your cardiff st davids shop tried to be very helpful its your policy that seems to be flawed not your staff . speedy answers and clear comments . always been ok with u . my rates were based on the service from xxx and not the young lady who i spoke to .my ratings would have been higher had i got the right answer from xxx . great service and attitude good service all round because xxx have billed me incorrectly and it has taking 3 calls to sort it when it should have taken only 1 call although i will only know how much i will be charged in february at which point i will know if this mess has been sorted out i would have rated all 10 if it was not for this issue because im left with a very important telephone in my bussiness that isnt working and im being told it cant be replaced because it only has a twelve month warranty , so i will have to start to look for a replacement which will not be an i- phone may i add , when ever i can get the chance ! ! extremely helpful and knowledgeable good service , sounded like she was happy and have good service ! 8 because the matter was not sorted the way i was told it would be , i will be contacted head office for this matter to be raised and cleared properly good service on the phone .s she was helpful but could not give me all the info i needed she was polite the advisor was extremely helpful and a pleasure to deal with !the best customer support i have recieved from xxx good response bit i mentipned twice i could not logon online it came up with a message to call no help on this matter was offered the service was very good that apart no thank you december i was told i was due for upgrade in febuary nowyou say im not so quite frankly i not very pleased with xxx and i have 2 contracts which im concidering canceling good one one service and i have always been with xxx due 2 dealin with my queries appropriately but it has taken a while to sort this tariff out right the guy who answered the phone was really polite , personable and extremely helpful .the only reason i scored 9 is i have to call back on monday as my issue could not be resolved but the advice and feedback that john gave me was excellent ! trish my advisor was really helpful and polite , she even helped me ensure that i can stop going over my minuets , excellent service .thank you trish . he told me everything i needed to know , was really good help .but i forgot to ask something shoot ! advisor extremely helpful and pleasant however need to wait outcome of complaint - so not resolved at moment i like xxxphone service man was friendly quick , no-nonsense resolution to my problem . good customer service fast and friendly service over all xxx are good that 's why iv stayed so long with them but i think ther should be better incentives for loyalty rather than new customers ie better deals price plans for every year after your first three years with xxx very polite and helpful it was a gud and friendly service 9 9 i was n't totally happy with the explanation of the agent regarding you system invoicing me . not happy with the service you have given me as a loyal customer of nearly 10 years poor communication between your staff and customer will be looking for a better offer with a provider in the future as my contract is coming to a end advisor was very helpful and informative was hoping to have an early upgrade but there appears to be no flexibility that will allow this until march .very disappointed . i received a message from you saying that my bill was overduemy bank balance showed direct debit taken on 10janmy money had been credited to my son 's phone in addition to the direct debit he had paid for his own numberyour operator said `it was human error ` but how? this type of error has also happened for my daughter 's phone - she was over debited to pay for her number and mine and my son 's i believe .... sometime last year i thinka bit confused as to how these `human errors ` can happen? if it happens when the sub-accounts take on their own payment might it be that the screens your operators have to populate might need improving/clarifying ? i do appreciate we are all human and mistakes can happen but i felt i was having to dig for answers somewhatthks my problem was resolved well and assistants were friendly because you were very helpfull and polite because i want xxx fone to consider of my situation that how they can resolv of my bill as i said that shocked me and i believ that i am is one of yr good customer .i do n't want to leave xxx fone by force as this matter for u can solve it out and i do n't want any regreat happen to both of us .thanks . probably the best customer service advisor i have ever spoke to from xxx ! good service by advisors but could n't sort the problem straight away i had to speak to four advisors to deal with a minor issue resulting been on the phone for 50 minutes ,not good your service on the whole is good but the odd time its not so thanka would not recommend xxxphone for anyone in my area because the signal is rubbish ! ! ! ! ! ! ! ! 10 very helpful but could n't solve problem maybe if u call we can discuss it ! my ratings are high based on the fact that my enquiry was fairly easy to deal with & the advisor was pleasant & friendly . very pleased with service i did not get my problem sorted and it has been going on for 2 weeks now 8 brilliant service allround i 've been a customer for over 10 years now and i was mis sold a taffif and advised an incorrect amount for my bills ...which are currently 85-90 a month way more than i wanted to pay ..3000 minutes a month when i do n't evenuse 150 , i am disappointed that a customer of this long cannot amend their tarif to their actual usage .....if i used more on a lower tariff i would obviously pay ....but as a customer of this amount of time i am struggling to see how i can renew my contract in july ..... i speak to advisors everytime i call and the first person to offer some empathy for my situation was the lady i spoke to today . xxx no my reasons have been on phone plenty of times over last 2 months so call me if anything else c the lady who i spoke to was very professional and helpful . the advisor was very helpful and answered all my queries and was very polite 8 polite and friendly and knowledgable staff . sorted the issue i had promptly and was customer friendly it was very thorough customer service rep was very helpful the person i spoke to was accommodating even though i was not happy that a previous xxx advisor gave me the wrong information re .ending my contract with xxx .he apologised for this and agreed to credit my next bill i put 5 for each because it is neither good nor bad .the people i spoke to were polite and helpful .i would expect no less nor no more .i have spoken with some of your staff in the past who have been terrible and others who have shone with their depth of knowledge and helpfulness overall good customer service . my problem was dealt with promptly , politely and left me feeling a valued customer .many thanks . the reasons for my ratings is because i felt the service i got was very good and my query i had was dealt with very quickly . cause xxx are good i cimplained and got one months line rental first class service given u ok babe let me know wat time u comin tomoz so we know wen to take dog r u bac at amy house love u xxxx i was very satisfied with the service xxx provided overall service spot on , but it did take 18 mins to get through to collections .too long when u 've only got 25 mins for your lunch break - speed it up 4 regular customers ! ! ! nice people to talk to polite +efficient on previous calls was told diff information when i asked 2 speak 2 sum1 in charge was told wud b called back within 48 hrs .not really acceptable as i work in a hospital an not always able 2 answer phone ! ratings were not great as , although your staff tried to help 3 people gave 3 different solutions !also ending my contract is too awkward ! 1 .i moved to wales from scotland and there is poor signal in my area .i called about 4 months ago and i have been told there is nothing what they can do2 .i have been charged incorectly for international calls .i have been told that only 6 last months can be recalculated .i first called on 7 th january and i have been told it will take 10 days .i called again on 16th , they told me it is not done yet .today is 10 working days but i still have no result .in general , iam not happy with service from xxx - signal , bill calculation and resposibilities are poor .i will be leaving xxx in couple of months when my contract will finish . i was happy with the services the man was helpful and friendly .offering me options and advice . excellent customer service . i have already done that .thanks helpfull over the phone but still not sure if matter is resolved , was told it was last month but it was n't , so i am waiting to see the outcome this time ! i feel they could be improved on because my understanding of my price plan was totally wrong and with great patience the price plan was thoroughly explained and i am very happy with the way my problem was resolved pleasant patient and more than helpfull with my query and advice on better options i recently took out a 12 month sim only contract with xxx because of the sure signal box .we ca n't get it to work and i have almost no xxx signal due to the age of my property .on this basis i wanted to discuss cancelling my contract as it is useless if i ca n't use my phone .unfortunately i was told that i would need to give a month 's notice and penalties will apply .i am currently waiting for a manager to call me to discuss .after 8 calls , in excess of 10 hours on the phone , numerous emails and the cost of engaging an it advisor , technical support have conceded that we ca n't get the sure signal box to work .this problem has been experienced since day 1 of the contract .i visited 3 xxx shops prior to deciding to move to xxx and at no time was it mentioned that certain parameters were required for the sure signal box to work .your customer service representative did not understand my case or was authorised to deal with it .i am very disappointed in xxx and will certainly relay my experiences to others .equally i am prepared to take legal advice on your contracts as i have complained about your system since almost the first day of my contract . it was quick simple no problems no attitude .i like mate the girl i spoke to was very helpful my new phone was dispatched straight away with no problem and was told about the courtesy phone .as my phone is important to my job i got all my answers an everything sorted 8 ive been with xxx a lot of years & have always been looked after well by all the members of staff ive dealt with .also the reception has never failed me yet even when i go abroad . the girl who i spoke to today dealt with my query straight away .she was clear , friendly , efficient and very helpful . quick , professional i would like a notification to be sent every month confirming the amount that is being taken from our account .with no paper bills and since i did not set up the online account i had no idea what was being charged every month .please look at how british gas does it and that might give you some ideas on ensuring that customers are aware of what is being charged before charging their accounts . 20 minutes on phone , said to wait a sec and then put on hold for 10 minutes ( not over exaduration ) .in the end hung up , problem not solved no willing to pay for upgrade .no option given .we are a business flexibility is key .will be moving at end of contract . i ve always had good customer service from xxx staff ,whether on online , phone or in store , i 've been with xxx for about 10yrs , that 's why i ve never changed to another company , i think xxx are great ,lately i 've been struggling with my payments and they have been letting me pay bits and bats to pay it off and that has helped me through this tough time .thankyou xxx :d simple whenever i phoned xxx staff is helpfull friendly but on one or two occasions only they could not help me because that was not in their hands otherwise all is well . no. it 's too much to text .do n't mind being called if you are really interested . i have been with xxx for a while and i have all this trouble ... asking for a lot of money over the christmas period is unacceptable especially if i do n't owe it ! not bothering to help me at all i need to end my personal contract and take my number onto mr employers xxx contract. i was just told i need to speak with someone in porting tand switched0but after a short while on hold i was apparently disconnected i had previously tried 3 times to make this enquiry online but was told the page was no longer available when i pressed submit so i have had a very poor experience i was looking forward to upgrading my phone next week when my upgrade date was moved .i was offered an exploration but no alternatives . the advisor was as nice as she cd be ...no complaints about her at all .but it 's absurd that bills i requested in december for auditing have not come and may take another few weeks , so i was very dissatisfied with xxx . very helpful and answered all my questions very friendly abc helpful advisor , systems were down so he could n't personally address my query but he fully explained why and how to get the issue resolved at a later stage not 2 happy about the fact l was told notes av been left on computer for when l went into xxx fone shop but notes were not clear and was in shop for much longer than needed also direct debits should be taken out of bank on due date not before .lady l spoke 2 on phone was very helpful and told me all l needed 2 know and made me feel much better about the situation i was happy with the service i got both of the staff i spoke to werre friendly & thorough in investigating my query ( i 've been paying line-rental for 6 months on an extra ipad i did n't receive ) .although it has to be referred to a manager for a credit to be authorised , i felt they did as much as they could to help resolve the situation . 8 y do n't u call me and i will .explain to u the adviser was helpful but what xxxphone could offer me was not helpful or good enough the young lady who delt with my query was very polite and helpful infact i 've always had helpful and polite answers anytime i ever needed to phone you no u said 3 questions ! it was good thank you because i have been with u for 14 years and the last 6 months u have totally gone down hill , i ca n't wait for my contract to end on all my accounts then i can find another contract where that listern to the customer happy and cheerful and most importantly she knew what she was doing because i dont feel xxx provide a good service in alot of areas also the attitude of some of the adviser 's is aborrent ! u could n't help me or suggest a department that could , just advised me 2 go in2 a store which i never have time 2 do ! basically there is an error in your billing system where texts sent abroad are listed under messages sent while in the uk.i was unable to get the agent to understand this is wrong . i gt told xxx was beter single wise and its not beter and am very disapointid q1 , the advisor could not offer me an email reasonable alternative tariff after 2 years of being with xxx , i was mistakenly charged an extra 55 pounds for the sure signal which was only rectified after i had complained .q2 as stated above my query was could not be resolved .q3 the advisor , sophie was pleasant however she had little knowledge of the tarrifs and kept putting me on hold .any further queries please ring me . all staff dealt with was understanding helpfull beyond their duty fast , friendly service , but could not make the change i requested , and had to repeat the entire request online . very happy with the service given only slight disappointment was that you were unable to supply the itemisation i required . have had problems registering for online billing and both staff members were very polite and helpful adviser helped with my query quickly , effectively , sympathetically and kindly . xxx is too expensive , although the staff dp try and help . she was very help full .and she sounded **** !lol conflicting advice no one would help service was very good she knew her stuff and was able to answer all my q 's . good customer service skills the advisor had no thanks 1 normally good service , 2 cos it 's my husband 's phone and his name is on a/c i could n't b helped , 3 chap very polite and full of apologies at his inability 2 help me . quick response but the problem shoul have been avoided cus since i 've been with u .you have been supportive the advisor was very helpful and friendly he solve my query quickly an easily and even helped with any further problems i would have with the account was very appreciated . spoke 2 a guy on the phone who was very helpful and helped me understand how my plan works ,thankyou because you do not listen to customers , you do not understand your clients frustration , and you block access to speak to managers . just look at my two accounts and you will need no more explanation she was nice polite and helpful xx polite answered all my queries had a nothings a problem attitude well done aaaaa because i 've asked for paper bills 2 months ag0 and still have n't got one even thou i was assured oi would get one this month after not receiving one last month so not very impressed with your service helpin sort out my own stupidity and yous were very helpful because they are giving me faulse information happy wiyth ser vice although the advisor on the phone was very helpful my problem was not resolved .i had asked to have my number transferred to my new sim and i still do n't have the number i use for my business which is losing me money .i have been trying to get my number back for 6 days and used all my credit to have nothing happen very satisfied with the way the call was handled and the action taken and explained .good customer interaction lady i spoke to , ruth was very helpful and understanding .also i always find xxxphone helpful , whether in store or on the phone the customer service member , louise , was very helpful and tried to find the information on a new phone i would like to upgrade to . good customer service and polite manner andrea was very helpful because they did their job well xxxphone offered me a new package and upgrade last week .i agreed making it clear i wanted to keep my existing number .when the handset arrived it was in fact an additional account , handset and bill !this was n't made clear .so now i have to give back my new handset , and have the same priceplan and package .so not best pleased .otherwise been with xxxphone for years with no problem . u hold the wrong dob and cant change it however still satisfied with call as after numerous other questions i was told u had me 2 years younger quick response and very nice advisers just highley delited with the service and coverage because i had the most helpful lady on the other end of the phone who was most helpful and sorted out my problems without any fuss and she understood every word i said awful never listen and by what your colleague said do n't mean your going to get better !plus no organisation !poor really good service thankyou 8 she was very helpful and when the connection failed because i was on a train she rang me back good service for q1 .this is my first contract with you .so i have got nothing to compare to.q2 everything sorted .q3he was very polite and sorted everything quickly . operator was very helpful and did everything available to him to reduce my costs .the main reason for the lower overall rating is that xxx does n't offer discounts for frequent overseas travel .i asked for anything available in the usa - i am aware of v passport but this wo n't help me . the lady was very polite and helpful , my bill is over due and i was dreading ringing you guys to ask if i could pay it next week , but the lady sorted it all out with out an issue .thanks no help at the shop not unless i waited 2 hours .pagessent from cus .service took me hour to put in my phone and still i could not get emails .andthis touch phone is playing up ive had less then year .soiam getting anotherphone with .anotherphone provider t e n it as 10 prompt action taken problem , dealt with efficiently . definitely satisfied with how my query was handled and felt that the advisor took a genuine interest and showed great rapport skills 10 unable to meet my requirements and computer says no i never have any singal , xxx are **** ! it is the end of my contract i rang to say i would not be continuing after next month i asked for my pac code so i can transfer to sim rolling contract with the same number and have been told i ca n't i have to pay extra for the code .i would have considered xxx when i take an iphone 4s contract .i definitely wo n't now and will tweet about my experience . everything was 1st class and i love my new iphone : ) because you did what i asked you to do ! thankyou . very satisfied with the adviser done me he was very polite and very helpfull would be unable to txt why i wouldnt recommend xxx would take too long !but happy with service today for a change ! lack of customer service a was more than satisfied with the service i recieved person was polite and dealt with my query very quickly good service and got a result my problem was was sorted within in minutes and the operater was helpful and polite understanding , willingness , helpful and efficient time i didnt need to speak to anyone i was led to believe earlier in the week by customer services that i was a valued customer and i could access an additional phone at an exclusive price !i phoned up to get one today to be told the deal was no different to any new customer deal and i could not get anything better .as its more expensive than 3 mobile i will get the other phone from them ! very helpfull had about 6 silly txts ,but not my new security code v poor just do n't think xxx is a good network , better deals with o2 for mins and never put the customer first had problems with vodphone last week and rang today to say thinking of leaving and going to another company .all that was said well i 'm sorry u feel like that very helpfull your customer service is disgusting .you clearly do n't care about your customers .i 'll be leaving at the earliest opportunity . i get all sorted quick and easy that is all i need happy with contact but not happy with xxx you just keep supporting me by listening , being helpful and accomodating and flexible .thank you issue with viewing bill online which has not been resolved for 6monthsnot what i call a good service ! friendly customer service its ah good network the inquiry i made was not resolved i was patiently waitin for last 6 months to upgrade my phone which came up in feb.all of a sudden i now ca n't upgrade till june because you changed the rules !without even advising us , i 'm extremely annoyed and will definatly not be renewing my contract. i have been a loyal customer for 6 years and feel disgusted you would treat me this way i have been with xxx for over 20yrs and they have always given good service always had a good service from xxxphone ...and i would n't change or consider any other network provider . today i spoke 2 scott who was polite , efficient and understanding thats why my ratings .but last month spoke to jamie , promises , promises !u wld have had a very low vote !you even disconnected me because of this useless person ! very helpful guy phoned today because , although my account is in credit a monthly direct debit still came out .was advised by the csa( paul underwood ) that my account had not been credited properly .he has since corrected the error that has been made .advise that xxx retrain staff so that these text book errors are eliminated . yes quite simply becuase i have found the company extreamly helpful and sort any query or problem out promptly which is why i continue and reccommend vodofone to all because u asked for them very good and on the ball excellent assistance and achieved what i asked for none excellent service the person i spoke to was an incredible employee i wanted to cancel my phone insurance , as it has been invalid for 7 months .( i got an iphone in july ) i was told i need to email instead .so it was a useless service you provided .i then asked for my calls usage over the last 4 months as this info is not available online , it took much pestering on my part to eventually get the info .this should be readily available . was very polite very good and efficient service . not happy with charging structure and also not able to tell me what my current bill is about the customer service assistant was very rude and swore down the phone about the previous customer she had spoken to not realising she had n't put the phone call on hold always room for improvement ; ) 8 i was not happy with the tariff but was made to feel awkward about changing tariffs , and have been with xxx for quite a few years , now would like to cancel the contract because i found it good service very 10 couldnt understand the man understanding & resolved issue promptly .not full marks as could n't tell me why i 'd received a text message welcoming me 2 france when i had landed in uk! great result - got what i wanted for a great price .staff member did n't understand phone feature and kept me on hold for a long time which is the only reason for the lower final grade . helpful and professional response to my query . we were told we could upgrade in fen now because online upgrade has stopped we ca n't upgrade our u/s phones till june ! adviser was nice , friendly and open .xxx are overall starting to annoy me as they have poor record keeping and consistency .hence my first 2 scores the process took far too long and i had to speak to far too many people and the information i received was very unclear .i was later called by someone from xxx who gave me contradictory information and whose attitude has made me want to part with your company immediately ! had to wait a while to be connected to the operator but then received polite and helpful service . not happy with xxx .will wait and see if sorted this time .i was delt with promptly . great customer experience ; he asked me how he should address me , he was ok with changing my details and was so much better than your competitors my family have accounts with !you should do your utmost to keep hold of this customer service rep.please tell him this : ` keep on making a difference ` .bryan i spoke to a guy called mathew based at warrington , and he was so helpful and gave great advise on my tariff , he helped me get the most out of my account ,he was fantastic , i 'm so glad a called now and i am very happy with your service , thank you and keep up the good work ! ! ! darren : ) i noticed that i have been paying for phone insurance for 8 months .i annoyed with myself because i should have noticed sooner .however i am unhappy that i was sold insurance .if i had been asked i would have said no as i already have insurance through my lloydstsb bank account .i looked at where the sales person went over what i had bought and it was n't mentioned .however it was on the receipt .i feel i was mis-sold and i am very unhappy with that .however as i did n't notice for so long i do n't feel i can make a fuss .it was easy and quick to remove from my account though . neutral ratings because it was n't something that could be done over the phone .high rating for the advisor because she handled the call satisfactorily . nope , you 've had your 3 questions . so that i can get good deal . accessibility al problem sorted i 've been with xxxphone all my life and i 've had this phone 8 months in a 24 month contract and i would like to upgrade to a iphone4 lol dealt with , with courtesy and patience .all issues were resolved . excellent service bloody good service q1 every now and then my connection drops q2 my issue was n't resolved but i did understand why .q3 the operated was very helpful and polite with good knowledge . had no end of problems with xxx couldnt understand what the first 2 people i spoke to were saying . asked a simple question - put on hold with that awful music and no one came back to me . my query was dealt with very efficiently , speed , and good manner as always i almost always get a good reception .also my problemes get sorted out thank-you xxxphone . you wer verry helpful and understand but my services will be of from tomorow and i really nead it on i wood love it if yous can help me the advisor was superb 1st class customer experience i await 2c if my request is carried out correctly ? ? ? because your adviser was very explainitive , polite , informative , basically very satisfactory . because of great custmer service very friendly staff my call and request was dealt with quickly and efficiently operator would not listen or try and understand my concern and instead just kept talking over me and cutting me off .said my points are irrelevant and his proposed resolution was ridiculous .note this applies to the team leader i spoke to , not the original operator .issue still unresolved so promised a call back from escalations team within 48 hours .hope you have access to the recording to see how bad your customer service team leaders communicate with customers . the first person i dealt with today i found very difficult to understand because of her accent , she was helpful but i kept having to ask her to slow down because she spoke too quickly and half the time i really could not follow what she was saying .and my problem has n't really been resolved , but i can put up with it ! i got cut twice and you kept me waiting for twenty mins on each call got rubbish service every advisor gave different info will b leaving xxx wen contracts run out good service all round the call took a long time to resolve my queries . your rep explained everything which i was not sure about . 10 phone still not working , **** service because the problems get resolved very quick it didnt resolve my issue excellant customer service . because i got wat i needed from the fne call no because that is the level of service i felt i received . because he was verry helpful the lady was very proffesional .great manner .very quick .helpful and understanding ane wished me goodbye at the end .i was very impressed overall no one seemed to be able to help ,keep passing the query onto another department , so much hassle for one small problem .i will be a xxx customer again , i should have stayed @ o2 3years ago ! got answers straight to my questions n very polite ,friendly good customer service , fast and efficient . your advisers are frankly **** they never listened i had to repeat myself over and over also half the time i cant understand what they say because they are mostly foreign no when it has been proven that they have done what they say they will do then i would may of changed my ratings , in passed your boys said one thing and did another and totaly fucked up my account , so i will wait and see all things i asked for you to do you sorted them out overall opinion of my experience no poor customer service and turning my roaming off have phoned a couple of times and git diffrent answers . . had to phone again to resolve it . no my august 2011 bill is not showing on my xxx online profile .xxx will not send me an electronic copy and want charge me for a paper copy which will take 2 weeks to deliver .i understand from your agent the website is down so why would i be paying for something that is not my fault .secondly it will delivered in 2 weeks time .by then i will not require the information .why ca n't xxx send an electronic copy ? ? the person i dealt with had a very warm telephone demeanour and was very polite . the operator was polite and helpful but the settings for the picture messaging never arrived so the problem not resolved i phoned with an issue about dropped calls/poor signal in my house which has started recently .customer services identified that problem sue to a mast being down and addressed issue by send a suresignal unit . got all the answers i needed and in a helpful and pleasant manner not the first call i 'd made about the same problem . just had a pleasant and helpful conversation with an employee in customer service all good people work there since being with xxx i have had nothing but problems .from you charging me more then u should , charging me twice , poor management who clearly havent been trained to deal with complains , and the worst customer service i have ever experienced .once my contract is over , i will certainly not be returning . my girlfriend has got 2 lines under her name one being one being her sisters and one .myself .i have been consistantly been cut off due to the advisors not allocating payments corrently , i have encountered many hidden cost , i am really disappointed with the poor customer service that i have received , i will advise my partner to terminate all contracts once the minimum term is other to switch over to other leading companys , i am yet to recieve any form of compensation or incentives to stay with xxx . i have tried several times to get adult control turned off my phone .i keep getting told i have to physically go to one of your stores to do so.ihave a visa debit card registered with you to top up with .yetcannot use this to remove adult content online or via the 191 number .isuffered a stroke a few years back .anddo not want the hassle of getting buses ,etc.just to get it removed .itsbasically tough if i dont have a credit card .this is frustrating and a flaw in your customer service .youshould consider the fact some people may not be to pop into town .espesciallyfor such a trivial thing .i therefore ask you to remove adult content control .ifnot i will consider changing my operator .thankyou paul gray . the lady who helped with my enquiry was so helpful and friendly and sorted everything out for me perfectly , she went over and above to help me ! ! ! if they were higher you would have no reason to strive to improve , as it is there are areas you do need to improve on polite friendly and very helpful very helpful .very friendly and polite . took two attempts to get a solution but i was satisfied in the end . it was very fast services and i got 50p of credit for my blackberry internet services on so thank u so much yes i think xxx is a very good network and would recommend it family and friends come on ! ! ! !you said 3 questions .... all of your staff have been very helpfull but i do resent the fact that you tried to charge me for me for delivery of the phone when on your online site it clearly states it is free also because the phone did not work properly you wanted me to pay again good service all the time . 10 courteous i found what i was querying about on the web just like the advisor mentioned . the chap looking after me did just that unlike other members of staff . your first customer service representative said you no longer provided paper bills , generated a generic password , but then said her system was not working & she would pass me to a supervisor .she didnt .she passed me to another csr.who at least was straight enough to say the entire accounts access system had crashed , that i would have to go thru the phone option tree and get another generic password .and start all over .sometime .soon , maybe .bad service good service . i m very happy with xxxfo you overcharge me monthly friendly helpfull professional attitude i followed your instructions but i still cannot access your website from my mobile . answered my question but was a little difficult to understand . i felt the offer for my complaint was grossly insifficient and the officer was inflexible . good helpful response because i am not satisfied of xxx customer service ..and they did n't even sort out my queries . the service i got was good ta i had phoned customer care for internet settings but have not received them as yet but instead got your survey messages . excellent service and very polite and helpful couldnt fault the service in any way hope to deal with the advisor again in the future the advisor was very helpful and efficient . dont like having free mins and find out if you use 10 seconds you get charged the whole min !you dont get told that at the time ! ! . just got diverted to the website .but friendly enough . gut was v helpful but personal log in site had technical errors so could not get information i needed .we have already paid once to get paper invoice copies but nothing sent so not paying again ! i have rung several times today each time staff were polite helpful and explained what i needed to know in laymans terms also great to speak to an actual person 9 although the issue is not fully resolved , it is very apparent that the advisor i spoke to tried hard to help me and went through various methods of attempting to solving the problem the lady was so rude real bad attitude jus put me on hold forever could n't believe it was a service centre i called thought i had bothered real terrible service and considering to goin bak to t-mobile never got treated like that from them its the first and last time i call xxx friendly polite and helpful advisor who i could fluently understand and a quick solution to my problem because you are the worst company ive ever come across .xxx is garaunteed to let you down excellent service all answers given generally always a good service helpful , met expectation , happy as always excellent professional&personal service most enjoyable thankyou because i find you realyhelpful you asked i gave end of . disappointed with outcome and now contacting xxx via email . i am 76 .always had xxx .no complaints .i am very satified with v odafone and i intend 2 stay ; ) the chap was really friendly and personable i have been a happy customer of xxx for some years now and am looking to upgrade early thank you x because xxx is the best network and the customer care is always excellent , they are always happy to help in any way x good customer service my call was never answered . nope no cos i fancy the operator no. find vodevone employees very unhelpfull untrained this problem from march last year and i have n't heard anything so phone on november and they said will sorted it out and phone me back but two months now no one phone so i phone again today the person i spoke to was very polite and helpful .i got exactly what i phoned for and it was a pleasant phone call pleasant advisor helpful but query still unresolved no coz the woman on the phone was helpful , kind and sounded hot . pleasant helpful listened to me , sorted out the problem would like a cheaper tariff very good service helpful & understanding team i was helped with all my quaries .in a pleasant and polite way .thanks xxx excellent service having spent best part of todays trying to solve the problem with both xxx who have tried to help but the problem was with blackberry who did not help at all in fact was realy thinking of returning .the phone .cos of there attitude i solved part of the problem by having to change my email address which i 'm not happy with but the problem is solved thanks to you technician very happy customer the person i spoke to was vwry helpfully all good . i 'm so happy to have my problem solved by an efficient , caring english lady .thank you .jane i have been with xxx for a while and they are far most the best company to be with , very help full very very good network coverage any issues are sorted very quickly very happy thanks . excellent customer service and all issues solved ! its because the problem i had has been solved thank-you helpfull on the phone , but for some reason i 'm classed as a small business tho i am not , i cant get my xxx app to work on my iphone for this reason ? ? ? ? ? the gent was great even though i asked him some strange questions he managed to sort me out .thanks . very quick and helpful .problem sorted ! happy with the service the service was good but i generally feel that vodfone do n't care that much .not many offers/chances to save money .always feel like i 'm not gettin informed of charges etc so you can make as much money off me as possible because i got straight through to a customer advisor who i could understand clearly and who resolved my query and request in about 5 minutes problem dealt with very quickly by a polite young english lady slow poor service not trained with how to advice customer very efficient service instead of being advised i found myself having to ask questions which the advisor should have been advising to me regarding adding numbers to sure signal gd service n communication from operator business depends on customers servicesand xxx have a good customer services because whenever i have a problem with xxx they can never fix it properly i end up having the same problem again and i 've had too many bad experiences with xxx call handled well by operator unable to rectify problom but not operators fault . efficient , prof , no lowmg wait , and query solved satisfact. . it was a very quick question but was dealt with well polite and responsive too many problems & a struggle to find solutions . good efficient friendly service who was reasonable and fair first two ratings should have been 8+9 .only reason they were not 10 was having to wait for the advisor to fix what other advisors had messed up and made it difficult for him to sort out .this advisor was for once very good , very helpful , very efficient and i was very happy with his service . unresolved issue , left holding for 15 mins , blame shop for problem , didnt let me finish speaking , would have expected a call back .v poor standard , extremely disappointed am 25 years of age and needed the age restriction of the internet but u need 2 register credit cards which i havent got been transfered between 8 agents and nothing sorted out . your service was good the person i spoke to was polite and he answered the phone quickly my phone it 's lock can u open for me fab attidudes and very polite reasons is simply the problem i have called about remained unsolved and i have been asked to return to the shop , which is the one that created the problem in the first place . good customer care from the person i spoke to . very pleasant staff , saved me money , short wait - compliments to the person i spoke to . i am not satisfied with the automated payment service , i have been told different prices everytime .i now have an outstanding balance that i had thought i paided off .howwever i rang up and was told another price .i am now struggerling to make a payment as i have no money left into my account .i had felt stress free and happy that i had no outstanding balance .howeveri was to otherwwise and no stressed .i am not happy because of this request dealt with successfully and with patience and courtesy by david . person vg but i hoped you could match the contract offered by orange but orange are still cheaper the problem was n't solved , i had to be referred 3 times and the first man i spoke to was very rude because um it how i feel ? ? ? ha customers services were helpful however in general i have been a xxx customer for about twelve years and feel there has been little offered for loyalty etc in return so i plan to change network providers when my contract expires excellent , liked the guy who took my call very pleasanr ! based on the services you provided to me was a very quick and helpfull phone call .no messing around . the advisor was very .helpful because xxx is a good company i was pleased with the service good service , good communication i did not get my problem resolved .i got hung up on 3 times and i spent 40 minutes on the phone for you to tell me that you could not do anything terrible customer service i have always found u very helpful thats why i have stayed with u for years the service i received was friendly , useful and efficient .top marks to advisor . well iv been a customer for a number of years and iv always had good service and if iv got a problem it 's always been dealt with .i must admit i was a bit disappointed earlier with a couple of ur staff that i spoke to on the phone but the last girl i spoke to was perfect with her mannerism and was very polite . adviser was first class very helpful .problem not sorted as may be aim issue .going to xxx shop tomorrow for new sim .to see if it rectifies issue . pay my bill because xxx always help sort anything i need out and are polite and friendly as always as a business user with xxx i like the fact it 's easy to get through to talk to some one in the uk and they are always helpful pleasant and do what they can to help unlike previous mobile phone companies i have dealt with in the past this guy knew exactly what 2 do 2 sort out problems that has been ongoing 4 nearly 3 months .pity all your staff were not as knowledgable as this guy dealt with the query and request promptly , efficiently and courteously .he is a credit to the firm . i had to phone xxx again when i was told they would phone me about a refund on my contrace query was hopefully sorted out the advisor listend to my issues and is sending me an item to hopefully solve them the lady i spoke to was very lovely , however i still have the same problem with my internet and need to call back to try and fix it again ! i was happy with the lady on the phone , she was pleasant , she informed me that i did n't have to pay as much as id previously thought .the text service is a bit confusing though , as it was adding two months together good customor service , allways fix the problem xxx have always been good with me , the problem has n't been fully resolved and it has been ongoing for some time , however the advisor was very helpful and polite helpful operative although the previous one was useless and cut me off the service was professional prompt and i was completely satisfied after spending almost an hour on the phone l 'm no nearer an answer than l was this morning , l get the distinct impression that you persieve your customers as just an inconvienience .l will therefor be taking my custom elesewhere first it was a bit drawn out to get an operator but the young lady was very helpful no issues and v efficient . bcz u give me good serves thanks very poor customer service and poor willingness to assist or solve the questions/problems . .there was not a sense of trying to help offering alternative solutions or options . .i ask to speak to a manager and i was deny that option ...i express that i was not happy with the service and the replay was that i was not getting the answer from the xxx team . . overall a lack of customer service . no the young lady i was speaking to on your tec team was very pleasant an helpfull excellent service as it was good my ratings are above average due to good customer service , thanks xxx can not always sort out your problems !i had a direct debit set up & they took money out before time ! because the service was hopeless .having been told i could upgrade 30 minutes later having been passed through 3 different departments i was told i could n't in fact upgrade until the end of the month and your message saying when upgrade was available was not audible so all in all a totally unsatisfactory experience ! the advisor was very polite & very helpful just because i was promised a call back to exchange my phone within two hours and i never got a call very disappointed girl was very polite but we got cut off and she didnt fne bk i am deeply disappointed as ur sales team promised i culd have an upgrade within 12 months nd now i am told ur rules changed in jan this year how about honourin the promise made 2 customers ?well i will b sure 2 b leaving ur company shortly nd make sure i tell all persons i associate with 2 not go for xxx ever awful handling of lost mobile .on hold for ages .cust service guy very detached from reality consistently been lied to be told things have been changed on my account .given bad advice been promised call backs and delivered poor service .one thing has remind at a very high standard that 's the very poor service not that on a questionnaire you will pick that up as you only ever ask when the operator thinks there wo n't be any negative comments .this easy related to this last call just previous service .i assume no response from xxx in this complaint will be made so do n't know why i am responding . the chap i spoke to was friendly and helpful to the best of his abilities , the staff on the phone usually are very good .however my experience of the staff employed in the shops is not very good .when researching my recent upgrade their knowledge of phone specifications was poor , even of the iphone , galaxy sii and and torch .they struggled to compare them , needed to look everything up their computers .i found this experience in maidenhead and stains . did n't get the answers i wanted and your website is constantly having issues because he did not solve the problem that i called them about the person on the phone was very nice and polite and patient .think i can deal with my problem now good service pleased with service provided because her advise did n't fall through i very busy right now yeah i advisor whom i spoke to helped me a lot wid my billings nd all and gave me options ,also hw to reduce my bills i have found that on average your team at xxx are far better than other networks that i use and that is why i have rated you guys so highly at this point in time ! ! !so feel free in reducing my bill at any time ! ! ! thanks service was good and quick and staff were nice .andi could understand staff and staff could understand me i have call on several occasions regarding my upgrade and been given different dates every time .today i spoke to 2 no customer care people and they both told me the same thing then i was put through to the next person and was told that the dates the other people had told me were wrong so now i do n't have a clue which dates for my upgrade are correct . she was very good ather job 10 out 10 been with xxx for many many years .wouldnt choose any other network .always helpful and always reslove problem efficiently .keep up the good work .from a very happy customer mr paul gilbey i am not happy with reward scheme am ill needed help only options to get voucher go out not mobile due to illness wanted it towards calls unsatisfory with staffs attitude yesterday and difficulty on your reward page its useless also dont like my info on line but has to be my respect to net privacy shud be a valid option the customer adviser was excellent in all areas and very helpful excellent service because i have spoken to 3 other people regarding the same issue and the chap i spoke to sorted it straight away .cheers i thought the service was very good very efficient the first person i spoke to did not do the what i asked so i had to ring back then it was done straight away my queries were all answered immediately why dont you ring me to discuss the problem i experienced today called and someone said they 'd call me back .they did n't .i called again but was cut off .problem remains unresolved ! ! i have internet package which i was not happy with the charges .your staff let me realized you ca n't do anything to support me now and in future not to overuse it .being a loyal customer to vocative for more than 9 years , there was no benefits to show this like other providers .one month my accounts usage will be so high the following month it will be normal as if it 's a deliberate thing . joy and happiness !all things bright and beautiful !do n't worry be happy ... : ) the help was quick and straightforward and the adviser was very helpful quite satisfied felt that was the right score very good polite friendly service , english speaking employee 's who i can understand are good .thanks you wre not able to identify the payment fraudulently made to xxx using my debit card - despite being supplied with bank authorisation codes . no for over 2 months we have not been able to get into r online account .this absolutley disgraceful and once my contract has finished i shall be moving as no follow ups were ever made after numerous calls and live chat sessions . excellent service excellent staff and excellent connection and signal its taken 3 months to sort out problems with phone had to phone xxx on several occassions and dpd courier company about lost phone and only today do i get anywhere i am extremely satisfied with alex the person i spoke to today finally someone who has got this sorted u were part helpful the advisor who took my call had a great attitude and dealt with my enquiry promptly in brief ,i just get very good service from the advisors that i speak to over the phone . the person was very helpful - but your prices for business calls were not to the point .polit and qwick she was friendy and helpful have me the answers i needed unlike the unanswered email i sent i am disgusted with the explanation for usage and believe that bill recalc team either did n't even look at these bills or did n't know what they are doing ! ! !i will not give up on this query i am absolutely livid & considering moving all 5 lines away from xxx asap .i expect to receive the additional information i have asked for and will conduct the calculations myself .this is not what i expect and i am seriously upset ! the gentleman who answered my call was extremely helpful and polite and made sure he answered my queries patiently .was extremely satisfied with his customer service skills the woman who assisted me today , friday 20th january , was an outstanding advisor .unfortunately i do not know her name , but she was impressive , respectful , personable and quick-thinking .i received all the help i needed together with some invaluable advice for which i am very grateful .this advisor is a great asset to xxxphone and improved my impression of the company immensely .thank you !bernadette farrell satisfied because the person i dealt with ( nicola ) was fantastic , thorough and was a pleasure to deal with .she went the extra mile .u should be proud of her .in fact , i wish she worked for my company ! !more than can be said for the person ( ross ) who i spoke to before her !he was unhelpful and yawned throughout the call !well done nicola . i tried to top up someones els 's phone using my credit card . .this phone was not registered with voderphone and person i spoke to sed he cud not register it at time even tho i gave him the mobile no . i spoke to somebody english who understood exactly what to do the person who dealt with my call was very friendly and helpful .he tried hard to deal with my call .its a shame that not everyone at xxx are as helpful as he is flexible response to renewals ; phone and mifi as requested .ty no i hav waited in twice for the delivery of my new phone and it did not arrive on either of those days .you cannot give a time so u have to wait in from 8am till 6pm .thats a total of 16 hrs i 've wasted ! awful service outstanding customer service and friendly staff the lad was very helpful and pleasant in his manner i was extremely pleased with the efficient way my query was dealt with . i was served by a store manager in bristol .he was highly accomodating , helpful and professional .i felt he went the extra mile in sorting out my situation . my query was n't answered ... i was told i could n't deal with it in branch and no solutions were offered other than an info pack which i will wait to receive excellent customer relation officer dealt with my enquiry to my total satisfaction she was both polite and knowledgeable all staff helpful ,friendly ,quick and did what they could to help . excellent all round service , very helpful with my problem just happy with the service , and the cust focus got the job done woth no fuss .professional customer service result . knowledge of all i enquired about prompt no waiting for service complicated situation , i 'd have to write a long message about it , would prefer to talk to a manager . its what i would have expected but no more . because i feel there is always room for improvement nothing is perfect was told 48hours to receive my unlock code .48 hours come and gone and not even apology or any ideas when it will be received well-you said it was three questions , it is now four ? ! ? however , your adviser could not answer the reason why i had a problem with my phone ...simply said if phone not working by 7pm .i should call back !is that good customer service ? she was very helpful and explained everything really well very impressed with her very helpful and this advisor offered something i had not been told before so was very happy with service friendly efficient service been waitin for manger to call back since august good service - query answered not happy with xxx services and will be looking for a new network provider after all these years of being a loyal customer good service friendly and took me off hold when she could n't transfer me due to their long queue and assisted me in my query herself . very nice friendly operator x querynot resolved . good customer care well ever since i started i have always been on xxx and they have given me so much help with my blackberry i always recommend my freinds to go on xxx because it is great thanks so much because xxx have messed up my bill for the last 3 months excellent customer service great responce to my question and quick service . asked about voicemail but was not resolved . 10 xxx has been rather poor lately as i have been unable to access the internet .i have called customer care several times and the help i was given was great however i was disappointed that i had to spend so much money calling customer care . friendly and precise answers to query . fast at answering the phone ... polite ...and sorted what i needed with no problem . good service all round x no because my issue was n't resolved . person i spoke too was very helpful the operator was extremely helpful but could n't resolve either of my problems .the only solution really is to call into a shop for someone to be able to see the problem . very helpfull and polite your person was helpful just waiting for reply to my email the issue of me not getting what the seller told me he sold me has not been resolved i found the customer service person who dealt with my query was quick effecient explained everything well was so helpfull understood everything better . situation not resolved , mis sold contract thats 4 questions the lady was really helpful and polite explaining everything easily agent that initially contacted me did n't do what he said he would . can't update my i phone just very pleased made a mistake and hung up on the lady she phoned back brill thanks for the help xxx phone 10/10 the operator was very kind and patient with me.the supervisor was very understanding and resolved my problem to my great satisfaction i had a question it got answered and actioned , simple . do n't know i think that xxx provides a good service and all the time that ive been with them all my questions have been answered and any problems have been sorted out in the past you could n't or would n't sort out my problem .i feel i have been treated very poorly great service as always from xxx business the adviser was helpful and friendly as well as efficient !she also sounded very hot:-) well typical xxx 2= hab bad service and and told that the phone got to go back again .the bb bundle not had advantage to use it encrypted pictures and lost the first ours of my grandson .mobile sent to be repaired and they said they could not repair it reasons do n't know but a new one given to me .this new one started as soon as i had it , would not install fav games pictures lost , face book had a mind of its own when to work .there surely a fault in soft ware .we have 3 battery chargers for blackberry that do n't work .i am so disappointed in the mobile you have it back to repair i don't won't it back .i would not recommend this mobile to anybody its a pure nightmare .i have been advised by burton xxxphone to exchange it for htc , i have been on contract for at least 11yrs with you please my plight it direct please exchange for htc sensation xl or i phone .goodwill as a good and long serving customer .thankyou the operator was rude and uncoperative and i felt ignored throughout the conversation i am satisfied with the service i always recieve the person i spoke to was very professional polite , answering all my questions . the call to advicer was quick in being put through. they dealt with my problem very quickly .this was after having bad service from one of your shops and being cut off when i called customer services on 17 january when waiting to be conected to advicer.many thanks 6 for recommending because web site is slow & its taken too many attempts to change my name on my account despite actually going into a store with marriage certificate , 8 for resolving my query because i could n't remember my pin but still did n't know how to find out by end of call & 9 for the individual who answered the call because he was perfectly polite .please may i have an early upgrade for answering ur survey ? ! xxx is brilliant the service i had was very good and the lady i spoke to was very helpful my query was not resolved because i needed to be passed on to another department and that department was busy and just about to close because they were very helpful i recieved very bad service before i was made to go around in circales not getting anywear been treeted like a crook or worse today i was speaking to a true gentleman he was good to tak to everything was down to the fact your customer service advisor was very friendly and very easy to talk to and told me everything i needed to know ! found the service good good service mostly reasons are because i did n't get the help i wanted to get !i got told to go online no help was given , waited online for 30min and no help whatsoever no was very nice to speack to and willing to help with the problem my phone is content locked and has been sorted 2 times today but it 's still content locked so tomorrow i will go into my local xxx shop got cut off .got put thru to someone else .lady nice put both problems not sorted my tariff does not reflect my usage .in other words i am only using about 5 % of my allocated calls , txt and data i was over charged and am waiting to be reimbursed and for a phone call from the man re options for different plans to prevent same happening again the network has been extremely poor since we switched and as the owner of a small business i cannot afford to be out of touch with my customers .when i asked when the issue would be resolved there was no definite answer which did not fill me with confidence .cannot stress how important a reliable network is to me . u took the time and effort reqd to resolve the problem . was looking online for upgrade as previously advised early upgrade from 6/1 .looking for iphone 4s - only reason i had n't upgaded before was due to phone being out of stock .now being told early upgrade offer withdrawn . because it 's how i rated them x b 'caus they were good !forgot 2 ask am i due an upgrade answers not in depth or satisfactory and i was on hold for over 30 mins polite .helpful my call was handled quickly and efficiently , the girl answered my questions and im happy with the outcome . i been a customer for some time and i feel like i get a very good service every time , this time i got a very good service thank you . the assistant was very helpful .she had a clear & understandable accent ( for me always an important factor ) i hate keep having 2 say ` i could n't understand that .could u repeat that plez ` which is often the case with call cetres .& her voice was friendly . yes , i told you on the first message .theyare really help me to solve my problem.thanks because the woman i spoke to was very efficient and helpful too much misinformation which required me to make another call .operator did not know standard information good dealing with stuff because they helped me with everything i asked service was quick , fixed my issue completely and assistant was friendly and competent .have a nice weekend . they are not very helpful at all . had good service today .... listens to queries fast to solve the prob .values customer .internet abroad per day free .value for money .polite customer ser reps . because when i went into store a month ago i was assured i could upgrade my phone online 6 before my contract ended now im told i cant because of that i am having to get you to buy ou my contract ! i wanted a pac code .i got one quickly .thank you no good service very helpfull they help me a lot overall service problem not yet sorted - waiting for follow up the operator was polite , patient , clear and helpful .took time to explain billing system .maybe more knowledge on mgb and kgb usage would be helpful . i would be hesitant to recommend xxx until i am satisfied with the service provided !the woman i spoke to was fantastic , she was helpful , i understood her and she was nice !i wish there were more people like her on your staff ! she was disrespectful , asked for manager .your service is so bad ! the man i spoke to was lovely , helpful and confident in what he was doing .he had a great accent . the person who i dealt with was very helpful and supportive to my problem . just think daniel done a great job because i 've had better service and being able to sort the issue out with other companies then i have had with this one i have told you the reasons why i chose those ratings because the person i spoke to was very helpfully , and sorted out very quickly the phone number transfer to another named account , thank you very much for your help . after going into the shop and being refused my upgrade i then rang xxx as advised to get the upgrade who told me to go back to the shop or wait 10 days and call back . . ifs just a joke yet again xxx does not seem to care much about existing customers requirements . because sometimes wen u ring up some of your employees do n't seem to have a clue what to do apart from answer the phone but in the other hand some are brilliant and really nice with you had a problem wi ma auto pay n they phoned is back n helped is resolve it good responses from vf because he was a nice guy and should be promoted everything i needed sorted was felt with quickly the customer service was very polite & he had to wait for a while & still he made no sale , & still very polite was grt i was n't happy with the girl i spoke with , she was rather rude & did n't seem to be bothered when i said i would n't be taking out another contract with xxx once this one is finished .however , the man i spoke to after her was very helpful . the reason being coz nowt could be resolved as to the reason of a signal problem the advisor didnt know what she was doing .issuenot resolved ! very good service the person was helpful and quick . unfortunately ,it takes a little bit too long waiting for anyone to pick up ( i was on hold for about 10 min ) . cause you are good help the person on the help desk was very friendly and efficient so i marked him accordingly .i did not mark xxx as high because of the hassle changing a debit card , which will be necessary each time my bank replaces a damaged card ( the bank always issues a different number for each replacement card ) . excellent service i got the perfect plan as per my usage with a good price plan .....and adviser helps a lot in explaining and in choosing as per my usage my problem was i couldn ,t log in to get a xxx rewardz prize with my total due to a problem that the customer services knew about but could not fix yet . the first person i spoke to rejected my claim as it was classed as a civil matter , where as when i argued this the second person i spoke to agreed with me that regardless it was still theft and was very helpful helpful and curteous ridiculous can only buy a bolt on once .no one told me this when purchasing ! no natalie at your call centre was superb .she was warm and friendly and helped me with everything i needed .she deserves a pay rise and a big well done from her boss .she was a true professional .x q1- becausei did n't get through , need more staff great customer service the girl i spoke to didnt speak very clearly and so i struggled to get what she said because the person i spoke to was very pleasant and helped me to sort my problem with no hassle . xxx are epic ! ! ! i was enquiring about connecting a service for a new handset i 've had to purchase .the answers i 've given reflect a simple task/service performed to which i have had to pay extra for and not really one on customer management . the guy at the sales team was very polite and helpful . passed around 4 times before speaking to someone who could help . very helpful lady i had to call you to s0rt a pro8lem .three times cause i that 's i feel i was treated 2 day when i called up . very helpful and recomended different tarrif to suit my use of phone there 's cheaper deals out there for your new customers but not for us loyal customers .does n't make sense to me .thought us loyal customers would get sum of the special treatment .or deals new customers get cheers kevin the service was good the change of contract within a contract and the rise of over 100 % i ca n't use tethering on a sim only contract ?! ! ! ! that 's not a full service and i will be leaving xxx no the advisor spoke clearly , with knowledge and polite .the advise was straight forward and most importantly accurate .very well done mate ! as i was satisfied then i was a happy customer the advisor was really helpful would have gave 104r all but still cant acssess the xxx email address to register my rewards .thankyou . no got a good deal i thought the overall experience was pretty good . hopefully its sorted out the problem . u listened and responded accordingly . i feel that in this current climate with job loses ect there isnt any give on the contacts for people struggling .i also have problems every time i ring to pay a bill or enquire about a bill and so now its put me off ringing the customer services .overall i think there 's more that could be done to help customers they always sort my questions and wiretap out . fast a sortin prob outstanding service all the adviser could do was tell me to phone in the morning ive been with xxx since 1997 and always been satisfied ,the adviser was very helpful,keep up the good work .steve . great service i had 400 pound bill and they let me to pay in bits problem not taken seriously enough .i should be able to access my current or previous bills . i just felt fobbed off as my problems with my online billing could not be solved and was told to try accessing my account in 5 weeks then call back if i still had trouble the girl did manage to send my bill via email but only the last one i need all of them for last 6 months the agent was pleasant told me what i needed to know .but it was n't what i wanted to hear .i what visual voice mail .on my iphone and as xxx charge a premium for iphone tariff i think this should be included p.s i have 3 contracts with xxx . very pleasant .gave me exactly the information i wanted happy with excellent service :-) very un happy with xxxphone the service you provide and no customer loyalty you just do n't care call handled with clarity & courtesy and issue/request dealt with quickly - excellent customer service ! unhelpful .couldnt access correct information i was lied to .told that a data sim could n't be registered for online accounts just because it was for a tablet david , the xxx call taker was very helpful and did everything he could to help .i can only hope he answers in future .the problem however , is still not resolved .my sure signal box does not work people were very patient + polite i was happy with the service received ! ! poor service as a whole for price plans n long service for xxx customers there is no benefits or discounts i was very happy with all aspects of my call .and the outcome .thank you . the advisor i spoke with last night was 'nt very friendly & sounded like he could 'nt be bothered , also gave me the wrong information .same reason applies to the 1st advisor i spoke to today .the 2nd advisor i spoke with today , was very helpful & informative . opened laptop tryed to use .signal was poor ,tryed to get in , then signal was lost .i changed xxx cause your salesman told me i would get faster internet service .have not found that yet . efficiency the problem related to a faulty phone which has been returned without being looked as the result of problems with attached documentation as sent by xxx .should have been sorted prior to today . i was happy with the information i was given and my questions were answered . because i was happy , well i have been with xxx continuously since january/february 2001 , i think that says it all ! i receivd good service throughout the call .the first question i put the wrong ratin should av bin seven overall am not totally satisfied with xxx . he was very professional and helpful . i spoke to the first advisor who was aggressive .i asked to speak to her manager .i was told a manager was not available .i asked to speak with manager again and was put through to one .waiting to hear back .problem still not resolved . they cut me off twice after 15 mins waiting i still have not resolved my problem because the problem is unresolved . .you have taken money out of my bank and cannot tell me why . ..3 lots of money go 7 days . . .! ! i the think the one net is a disgraceful service .i have only ever experienced problems .it is definitely not worth the money .the advisor did handle my query efficiently today .although i have never been able to access my account on line since the date that i joined with you . evertihg i asked was anwsed ok took months for problem to be resolved and in the end i had to go to store to get it sorted i was very satisfied with the service i received . services were better than before i just thought the person who dealt with my enquiry was extremely helpful , listened to what l was saying & managed to sort out the problem l had . look guys - i have been with u for 12 yrs - loyal as u like - but just cannot believe my bills - i think last month was more than my rent - this is not fair ! ! i just feel like i am being 'sold ' all the time .i want a discount for my loyalty - this last bill is hurting me !250 squids ? ? ? pleeeeeeeeeease ! ! yes i spoken to some 1 yesterday and before but i did n't get help that i need .and my boyfriend was talking to some 1 3times yesterday and they set that all was sorted what we need but is not .and they expected us to call again and again . the adviser went out of her way to help me !she was awesome ! ! !the only thing that was n't quite resolved was there is no option for a bigger pre-payable package of data roaming allowance in kenya .i need to be able to be able to get onto the net whenever necessary as i am cycling across the country raising money for charity .i am a woman who may be on my own at times and access to location services , tracking and email/messaging are extremely important for my safety .i am concerned about the high charges out there as this trip has already cost me a lot of personal money .i 'm hoping that one day wi-fi access will be completely free the world over...maybe xxx can lead the way ? call was dealt with efficiently .i have a genuine problem with the battery life of my new i- phone but have to wait until a technician is available on monday to find out whether i can exchange the phone your computer was not working again.the operator was not to blame ; she just could n't do anything .you keep over charging me every month and i am fed up of having to call you every month for the same issue . call back , friendly , managed transfer to tech , not just fwd call and pass the buck . quick and good natured polite kind reasonable and helpful very polite very understanding and easy for me to understand i have been with xxxphone 5 years now and have always been satisfied very disappointed in the lack of customer support , why sell products that are not covered by warranties that match the contract periods and force people into excessive charges for repairs and replacements .not have loan phones that are able to offer the same services as the contract phone .i was kept on hold for nearly 45 mins to be told what i already knew , unprofessional i the extreme .i have been a customer for over 20 years always paid properly and never given cause for complaint , but i have now been caused a major problem to my business by not having a working phone or receiving my replacement as promised by you !i expect an early reply . good service from the operator promised a response by email .message not received no i 've been trying to transfer an account into a different name and it has proved to be a very hard task !every single xxx employee has told me something different every time i 've tried to sort this .your support system is a joke ! not happy that the phone has been in 3 times with the same problem , ie returned two times not fixed ! ! good service i 'm very happy with xxx mark was very pleasant & understanding. i 've had a couple of issues recently but have had no trouble sorting them out.i believe credit should b given when it 's due !:-) lynsay because i was offered a 25 pounds per month vat included and then was charged 32 pounds every month without even exceeding my call or browsing limit .when i tried talk to you non of the team agreed with my initial contract ,although i sent email with all my contract details . the operator was very efficient unlike the operator yesterday who gave me the wrong puk code . swift , pointed and polite service satisfactory service . no offer of staying with xxx when saying i was going to leave as contract at end ; no asking why i was thinking about leaving ; been with xxx 16years on hold for too long , being overcharged and you taking 1 month to refund , charging me for 2 numbers and i still do not know if these issues are resolved . because you are the best :d very satisfied . was very happy with the service and the way in which my query was handled .pleased to speak to such a helpful and friendly member of staff i spend half my time on the phone to xxx .customer service is usally very poor . when i upgraded and added a fourth line to my account last year , i found out 2 weeks ago that a fifth number was added without permission ans i 've been charged .how has this happened ?2 weeks ago i was told someone would ring me in 48 hours ... still waiting ! ! ! ! lack of understanding of problem of lack of signal over last 4 weeks asked why i hadnt called 2 complain how could i when i had no signal ! i could n't call out from my phone so had to call from another mobile .when connected i was told that no info was showing for my account so i would have to be transferred .when i was transferred i had to explain the problem again which cost a lot of money from a different network !i asked the lady to call me back and she did n't so i had to call again !the person was very helpful and called me back ... understood the whole issue and explained it to me .if only all your staff had the same manner and just one tip...when someone has been cut off it would be very useful if we were still able to speak to your customer services team as it is extremely stressful if you rely on your phone for work purposes ! bc u asked my honest questions polite and helpfull problem resolved quickly , one call no i find xxx as a company not very good many times you have messed up my bills cut me and my brother off .your customer service people are either very helpful or not at all .some have treated me and my brother very badly .i only stay with the company because you have good signal where i live and work . where do i start .can not wait for all 4 of our contracts to come to a end then going else where .your customer service are a waste off space need i say more . always had very good service from xxx , and staff very helpful .highly recommended . my problem not fully resolved to my satisfaction . u sed 3 questions nt 4 the adviser was friendly , helpful and resolved my query . because i received very good advice within minutes of calling , and the person i spoke to on the phone was very helpful the advisors we 're very helpful at solvin my issues the only thing i was annoyed was that i had to phone several times until my issue was sorted read my responses . excellent service i had to call my internet provider when xxx tech team should have directed me to the right channels .i good customer service the advisour was very helpful but im annoyed that there isnt an easyer way to solve my problem . could n't access my online account having been cut off twice and overall taking 30 mins .answer service is lacking , otherwise a ok satisfaction with your service excellent staff and service , very helpful i was very happy with the service i got no they did not help me one bit had to find out of a mate the lady was polite and sorted it straight away giving me all information i required to deal with my issue immediately .many thanks . cause u helped very good have had multiple issues with xxx .however these issues have all eventually been rectified .and the advisor i spoke to was more than helpful .if only all of your employees could be this assisting . as always fantastic service , thank you no 1 not happy with the network cannot make calls been on + off for over 2 weeks now my question was sorted prompt and efficient . the customer service adviser was great but xxx billing is a joke !i am fed up with having to phone every month as xxx has got it wrong .when my contract is up i am going with someone else ! ! ! ! problem solved the reason for my ratings are because i 'm still having problems connecting to the internet and bbm i 've done what i 've been asked and nothing has worked for q1the bill are always higher than expectedfor q2good companyfor q3the adviser was very very good and polite and answered all my questions ,he is a credit to xxx because the lady was very helpful the advisor that dealt with my query was extremely confident&did his upmost to provide a solution 2 my problem-excellent ! advisor was fine , tried to help me but they could not provide what i needed which was quite simply a complete htc desire hd phone charger .i was told xxx dont supply them .just the plastic plug bit and not the actual usb cable for it .i need the wire part as mine has broken and i was told i have to go buy one for myself .i should have been advised this 2 days ago when i first called instead of waiting for it to turn up and finding the cable missing .i could have bought one for myself 2 days ago if i was told , and would be able to use my own phone right now instead of an old handset ! very friendly person in call centre i delt with as they took ownership of the call and assisted me in dealing with the two matter i had to deal with .i have used orange and o2 and found your staff are much better trained and seem genuine they are willing to help . not helpful .problem not resolved .i still have unwanted voicemail activated . overall good and speedy service ! have been with u 4 a long time and hope that u can provide the service and product i require when my contract finishes i am after the latest iphone the adviser who handled my querie was brilliant she helped me so much and made me feel like a friend to .hername was shirley we spoke on the 20th of jan at 18:32 i cant thank her enough if only there was more people with her manner very saitsfied with shirley i was n't given much help with the lack of signal problem before agreeing to cancel the contract , also was put on hold again for some time .seems all in all i 've spent most my time on hold with recent calls to xxx . nothing was sorted for me and all i was told was call back tomorrow xxx in general at the moment are poor the gentleman that took my call was courteous , dealt with each my concerns in a professional manner and provided welcome suggestions . the entire xxx customer care policy seems to be a joke .i have been messed around by the shop and the call centres fobbing each other off and i am left with a phone that does not work and after many visits and much personal cost .i still have a very poor handset which i will not accept for the money i pay on this contract .change the handset to a totally different sort or i change provider immediately .i will cancel the payment if i do not get the service . the advisor was competent understanding and made me feel like a valued customer , a real credit to xxx phone it 's a shame u do n't employ more like him in 9 months of complaints and disappointment with u guys it was refreshing to speak to someone who truly represented ure company to the full cheers andy lol i 'm sure that was his name when i got my last two phones .my first bill was wrong .went to the shop to get it sorted out and they said it had been put right , i have n't been checking my bills until tonight and it had n't been sorted and you have been taking more money out of my account than you sould have been , this has been happening for almost a year .but i hope that from tonight that this will no long be happening . my query was dealt with promptly and call answered quickly by someone not in india because only the numbers 1 and 0 work on my keypad :0 ) im satisfied with everything cheers my problem was delt with quickly and a friendly polite rep was a pleasure to talk to very happy and helpfull just a happy xxx customer me and my partner the person i spoke too tried his best to help and told me to go to xxx shop for more help happy wiv service thanks i called to remove content control on my phone which i should n't even have in the first place .the advisor was pleasant but gave me false information he said it would be removed as soon as i received a text .after getting the text it still had n't lifted so i left it a while and now you are closed .so overall i am not pleased at all .surely you need to be over 18 in the first place to get a contract phone and i do n't appreciate inaccurate information or the fact i 've called before to lift this content control and you know my date of birth . the problem was sorted and fixed in a very short time by a very polite advisor great service , sorted nearly everything that i needed doing the lass i spoke to was very helpfull the 5 that i give is that where i am from there is masts down so i have poor recepcion query was answered but i really wanted to be able to have the bill taken directly from my bank account as i do n't want it to be late you took money from my account , stopped my phone and take a week to pay back 500.00+into my account after your staffs errors .i will be posting my views on the web and never renew with you . lady on the phone nice people i .e . shop rude i just was satisfied how i got handle with but it took a while to get to the help line i have been billed unfairly ,the advisors have no ideas about their offers and gave me lot of mix information .they charge me more then what they should have .i , ve been xxx customer for more then two years and i 've taken new 24 month contract i 'm looking to cancel it soon ! ! it 's been a very bad experience which i am going to share with others .the ( three months data test ) is a fraud ! ! . 0 for having to pay for a unlock code ...an have to wait 3 days for it and then to input it manually !what did i actually pay for ! ? ! everything was dealt with very well and to find out i could up grade my phone and i 'm getting married yay excellent customer service , polite , no bull attitude on this occasion , answered my questions as quick as possible no thanks to xxxs painfully slow system !if only all advisers were like this my problem was sorted within seconds ,and as i am not very good with new phones this was painless .thank you . i was very happy that xxx have resolved my issues and offered good support . he was very helpful and resolved the problem i had the advisor was very friendly and helpful .i could n't fault her in any way . great service , enormously helpful patient and clear .i managed to fine a solution which was explained fully . great network to be with , advisers get confused most of the times on my opinion very friendly operator but no product that suited my requirement very very good service ! they have given me wrong information , and could n't help me over the phone . was polite clear and helpful i solve my problem prompt , helpful and courteous like using xxx . . did n't get a lot of joy with first man .so was passed on to another one .but other then that fine all the staff are very helpfull my rating were given as overall as a xxx customer for 10+ years i have always had excellent service .and that was once again replicated with the last phone call . excellent customer service .friendly , knowledgable and human ... thanks trying to find help off xxx site = nightmare .worse on the voicemail answers from phone .when i got through to person he seemed helpful but i am still 12 hrs later waiting for new code to unlock my voicemail .! ! maybe i have been too generous in my score ! ! good service from advisor as i was really pleased with how quick and very helpful the phone call was . service was very good and resolved eveyone i dealt with were very helpful and capable no because the people i talked to were very helpful but my problem could not be sorted at this time im unhapy with xxxphone and i plan to cancel very helpful with excellent service : ) excellent friendly service the problem was resolved politely , helpfully and expeditiously thank you you r good at what u do this is not the first time i have tried to resolve the problem with cust services .i have sent stop several times to these numbers but they still keep coming .over the time of this problem it has cost me a lot of cash .therefor i would be greatful for any help you can give as i have been loyal cust .with xxx for several years and wish to remain so .many thanks for your help . they service was good and i was satisfied with it very fast and efficient .ross explained why the issue had occurred and what he was going to do to rectify this i 'm not very technical .the information given i cannot act on .i just want to be able to whatsapp my daughter who lives in spain .thanks to being cut of today due to a xxxphone error with the billing .i am very unhappy . i am very satisfied as a corporate customer who has just ported yesterday i am dismayed to say that i ca n't dial internationally ..it should have happened automatically or withouts request ...i have a heavy workload this weekend as i said to your team ..pls advise found call handler very helpful , he answered all the queries i had that well that i now know wat im doing with the packs i hav on my phone . very helpful ! ! i am still waiting for your written confirmation that a contract is terminated .your systems are too rubbish to be able to do this the advisor was friendly and helped with my enquiry .my call was also answered quickly . my account has got messed up i am looking 2 go elsewhere .my other daughters account with xxx we r lukin 2 close the customer service girl was very helpful very helpful and considerate but professional too will you be asking why i gave these results ? answered quickly adviser was first class and easy to deal with and very helpful . this particular advisor was quite helpful even though he was not able to resolve the issue caused by another xxx employee more than a year ago .and the issue might not be resolved at my expense . good service polite service and got what i needed the advisor was helpful but your accounts website does not give full information on minute useage and is difficult to navigate . problem not resolved , battery lost in transit and customer service is disgusting .will be ending my contracts on all 3 mobiles in april/may the peace of mind , that i am in control of my bill with a company that listens .above all the patients and friendly service of the adviser .thankyou .glad i moved from orange . because i have been waiting since beginning of december for the issue to be resolved well disappointed new customer and treated like **** still cant use internet lost a fortune by now .im going back to 02 thank god i felt the operator perhaps could have done more to assist me , it 's easy to suggest to call the other help line when they reopen in the morning , i feel customer service has a lot to do with going that extra mile so that the customer feels satisfied when he/she ends there inquiry which i did n't ... 0 just checked a payment so not an in depth call . i still cannot make calls and if it persist i will cancel my contract on the grounds you cannot provide service numerous calls to try and resolve the same issues poor customer service from other advisors because its true 1 cuz ya couldnt do nufin 2 cuz ya had ta wyt til nxt day and 3 to slow the responses to my queries were to the point and i was given a very good explanation . overall good customer service .i would never rate a 10 for anyone as nobody perfect .notched to 8 as l struggled a little to hear her clearly at all times . i need the use of my fone more than 9 to 5 , so not having customer services 24 hrs a day is not very helpful .also why say if your phone is lost stollen or in an emergency press 1 when the person who picks up can only deal with lost or stolen phones ? i was put through 2 c/s late last nite after i topped up with my new c/card number after saving it 4 future use .spoke 2 a polite man who explained c/s was closed but opens at 8am .so i have 2 ring them 2day 2 cancel my old c/c number . quick ,polite responce really dissapointed query wasnt resolved kind assistant excellent service 2 2 advisors gemma an mark both confirmed what lbm had promise which was 50 % half price rental for contract length of 12months but that i ca n't downgrade ... thanks again to paul lbm have recommended xxx to 2 friends also the assistant did not address my problem & did n't give me any helpful information except 2 say i would have 2 ring some else in the morning .i did & the chap this morning was much more helpful . the advisor who took my call was friendly and sorted my problem quickly with no fuss.thankyou i love you i have been with xxx for 16 years + if/when ive had a problem the xxx team have always been able to resolve it almost immediately of coure everyone is politd + courteous ... love my xxx !ms. aisha moohan , edinburgh . . not happy with xxx phone going to go with orange very satisfied , friendly person with sense of humour who spoke my language as a first language therefore totally understood me .unlike a recent call to xxx where my query was resolved but i had some difficulty with the communication because of language .not the individuals fault but frustrating to me as a customer . efficiency check your records very quick & efficient dealing with the problem helpful most times but unfortunately not this on this occasion .what was a shame . very efficient and helpful whilst speaking on the phone to me , however the promised return call and tariff review / follow up etc never happened therefore i am left feeling - ` all promise and no delivery ` . gr8 2 have a person available 24 hrs but they could not satisfy my enquiries fully because your network is apalling !andill be changing to 02 very shortly i was satisfied great quick service and very friendly . i am basing it on the customer service i had with orange compared to xxx and orange are alot quicker and helpful the adviser dealt promptly with my concern and the automated service directed me straight to the area i needed was happy with how it was dealt with but there was certain things that they was unable to answer which i think they should have been able to answer your helpful very polite and very efficient great services staff are always helpful , polite and efficient .appreciate that they are english and thus no language barrier problems . i could never recommend xxx as your customer service over many years has been appaling easily understood , and gave me the right answers , just what i wanted to hear customer service from all 4 people i spoke to was good , however a simple phone exchange turned out to be 3 days without a phone due to xxx 's error .this was frustrating . the advisor this morning was extremely helpful so a 9 and 10 were given , a 6 for the first question as the staff in my local branch over the past few months have not been very helpful and i feel the problem could have been resolved long ago . very efficient service , very polite . person on phone very helpful .have doubt as to whether replacement phone will arrive as have been promised this several times for over three weeks . charged 500 for replacement iphone ( glass shattered ) and then found out apple will replace handset for 139 . achieved my aim in an efficient manner because .i was impressed i have had to rest something 4 times last sunday still nit recieved it .not happy as been a loyal customer for over 10 years . the girl i talked to was very helpful and clear , not like that guy i phoned last night !p sorry driving no time i have not been able to use my phone since tuesday all my minutes and text have gone i have rang cs multible times this week and keep getting fobed off promised call back and nothing at all not even out of curtis .very angry and disappointed well i do n't have a credit card 2 unlock my phone so im leaving you had a nuff unless you can do me a deal then im leaving you look ford to hearing from you very soon if not im off thanx xxx is best , full stnp . poor attitude . still waiting for the action to be done i like xxx i had bad reception since i had contract .and december i received shocking bill which i did n't use .( how could i use such min while service was so bad ) .usually i m only use short calls not over 600min .i complain twice about bill but i still ca n't check in my account .i m not happy at all with xxx phone .i wish i did n't start new contract . i have been misinformed a number of times .and although a customer with xxx for almost 6 years , i am deeply dissatisfied with the lack of cooperation to successfully address my query - which is now a complaint . rated , ,.ten the agent was pleasant but i 'm not too sure he has dealt with my query correctly .the only reason i had to get in touch was due to an email i had sent via your website that was interpreted incorrectly .had this been actioned properly there would have been no issue quick to get thru , knew what they were talking about and very friendly and helpful phone on again but still outstanding issue i+had to ring 3+times to solve my problem i found this very upseting they were really helpful the service was friendly , i was given an explanation for the problem + an apology , + prob was resolved quickly excellent service . the adviser was very polite and helpfull .she dealt with my problem within a couple of minutes and answered any questions i had .i was very happy with the service : ) the girly was very helpfull for being unhelpful and not acknowledging that the fault is theirs . still no pac received the advisor helped me with all i needed and was able to do what was needed and seemed friendly the lady i spoke to was excellent very informative and helpful i was entirely satisfied . appalled that once again my phone was blocked for a bill that was n't due .i have a baby in scbu born 5 weeks early .that was n't ur assts fault .shame on u very satisfied good advice cause my contract expires this time i 'm taking my custom to 02 good customers service .friendly & helpful . everything that i asked got answered 2 my satisfaction the advisor was helpful but unfortunately the problem has n't been resolved your records are incorrect the actual service i receive from your phone operators is always good , however the signal on my phone at my address is shocking !no service on my phone but full signal on my partners 02 phone ? ! hence why i 'm leaving to go to 02 when my contracts finished it is irritating and not good customer service . i have had good service consistently from xxx very satisfying x i set up a direct debit last month and the payment was n't taken out because it was set up too late !i was n't notified personally and had assumed the payment had been made .i phoned this morning when i realised it had n't been paid and was unable to complete the transaction because your systems crashed your team who i spoke to we 're very helpful and took time to make sure all was satisfactory i wanted to know why i could n't get photos on my phone .the operator said it had n't actitvated .he has organised this but it can take up to 24 hrs but can hopefully be sooner .as this has n't happened yet i could n't give a 10 . the only bad rating was because the problem is still in the process of being resolved . pat was very helpful and understanding .and did n't give up until everything was sorted .credit to xxxphone ! i like xxx . it was a great service with no problems 9 was transfered from pillow to post for a simple request that could not be dealt with there an then . very lovely ,friendly lady .got a good new deal too .thanks the customer care lady was so helpful . . the technician was really helpful and found a way around my problem even when it was n't straight forward , he was understanding of my requirements very pleased with the helpfull member of staff i spoke today just good delt with my concerns quickly & effectively . increasingly getting fraustrated with your services good service little waiting excellent service with knowledgable staff just a very good response ! 10 see above text 1 very helpfull customer service really helpfull the young lady who answered my call was very helpful , pleasant , and most efficient !wonderful service ! the girl was organised and efficient chris till - the advisor - was excellent - polite , well spoken , highly efficient and a pleasure to deal with . quick service rang with simple question , was put thro to three different ext , still not had issue dealt with ! my problem was not resolved .i am unable to use my phone as it has frozen .no internet access to help .this was the third phone call this week and i am still without a phone . everone i spoke to has been very helpful the call lady very helpful and understood my needs dunno i was put through straight away to the right person who was able to do exactly what i needed quickly in a friendly manner and his explanations were clear . assistant was very helpful and fixed my main problem quickly , but i have long term problems with the xxx web=site which i 'm not confident will be fixed any time soon ..... happy every employee was courteous , patient , friendly , well informed & very helpful . my signal is **** my handset is slow internet is not good !keeps crashin advisors do n't make anything clear or simple and a few times there rude ! just very unhelpful staff was n't willing to put a complaint trought the system referemed to internet page !finally someone online agreed to help me . happy with the service i received . helped a lot done what i asked and i did n't understand the adviser very easily i asked for a service and it was done quickly and with a nice touch . polite , efficient , friendly service .answered phone quickly , & sorted problem straight away . no excellent service pleasant girl who took my call .but she doin to tell me if my add on was effective immediately well i order an iphone 4s , white and received a black 1 , when i called xxx , they informed me white ones were not it stock , had loads of peops tell me diff things , 1 man told me i could use the black 1 when i rang back to get the mirco chip sorted , i was told i was n't allowed to use it , and made to look a liar when i said i was told i was .so no not really happy ! good all round service . the man named john was polite and helped me with my queries ive been with xxx many years and always had good service and will continue to be with always . nice man i spoke to question 3 answer 8 out 10 appalling attitude of girl i spoke to .told me there were no managers i could speak to then when i said i wanted the recordings of my previous conversations with the transfer of ownership team to prove what they had told me , a manager mysteriously appeared .simon in upgrades was fantastic however . no good experience very pleased with the overall help good service the adviser was really good . because i had a problem and it was dealt with quickly efficiantly and politely .thankyou no whilst the lady was excellet in dealing with my problem the problem still exists :@ communication with staff phone number given was for personal account not corporate so had to wait to be transferred and then got cut off near the end of the call but otherwise fine i am very unhappy with the quality of the replacement phones and with your customer service .i believe that for the high price we pay , we should have an excellent quality and service .i am starting to regret having changed orange for xxx , as they had an outstanding service .regards junior bacelar the last advisor i spoke with was not able to handle my complain properly in a proffesional/polite way all good your service is rubbish you are never helpfull with my needs this contract was the biggest mistake of my life and i 100 percent wont be using you again when im finished with my contract thanks because i thought the service was very goid i would never give 10 .however the people i spoke to were polite , helpful and cheerful.my issue will take 7 working days to resolve . the particular advusor i spoke to was very helpful and sorted the matter out quickly ... u should value every customer by listening to his concerns nd try not to say no i can not nd try to train them to take decisions better than saying no i can t which makes the customer more angry because voadfone a good network service was very helpfull ,also the perons phone manner was first class very helpfull . good service i was happy with service i found out exactly what i needed to know from a friendly operative yes haf my issues dealt with quickly and efficiently xx 10 rate is 0 i gave a 9 for my first answer because as much as i love xxx , when my signal drops out at home ( when it 's usually great ) it seems to last all day and really frustrates me .no one ever seems to know why either when i call .i gave a 10 for the other two as the lady i spoke to was extremely helpful and friendly , resolved my issue within minutes .fantastic customer service ! poor explanations , no clear answers to the questions asked and then told to go in store . . think i will take custom elsewhere when i originally called regarding this issue , i was let to believe that i wld receive requested items much quicker ; so now i will first wait weather today 's promise wld be kept ( monday the latest ) good service overhaul 10 for all round services but 7 as she didnt exactly know how to solve my problem just because bad service feel scammed on ipad and web site poor james was very helpful , but unable to give me what i enquired about , so as i am a long time customer and also my husband is , i think you as a company are very disappointing and unhelpful . i 've had a lot of experiences recently where the team have acted like they r doing me a favour .do n't believe they put customer first .sound uninterested . have been having troubles for days .been promised call backs that i am not getting .totally fed up with xxx , want to leave but have contract ... never had no perks ie free calls+been with yourselves since day 1 operator was helpfull , told me all i needed to know .am totally fed up with service from xxx . course i got the answer in plan english thanks advisor was great i had to do some footwork though because of red tape but no fault of the phone team just the xxxphone shop i 've been with xxx many years & have always received great service what should have been dealt with by call handler , was not- we were told we had to go to the xxxphone shop instead .what 's the point of having 191 services ?just as well the shop staff are so helpful , or else we 'd definitely be going to another service-provider not got the seqvice i need the service was good . your service level is high and my particular question was resolved 100 % answered quickly , was able to answer all questions , able to offer solution , generally helpful and courteous i think they are fair for the service i 've been given , thank you i think kirsty was very efficient & helpful .however last time i rang and got someone to review my plan in dec he moved it out of iphone plan and lost some features .this gives me lack of confidence in vidafone .hence my rating it was quick service , the lady was polite and professional and my query was dealt with immediately .fantastic service .thank you . i was very happy with the service i received today she was very pleasant and professional solved my query straight away , but only a 8 as to recommending as i have had a few issues with xxx in the past but it has been resolved now , i would still recommend xxx to customers and colleges though . nice adviser .polite .eloquent .articulate . i think xxx are really polite and helpful because i 'm satisfied with the way i am spoke to wiv respect wen i ring up for advice 10 - professional courteous and efficient very helpful operator but waiting to see result on bill another incorrect bill sent .wrong balance given had to call back to correct details .poor poor service again bcos iv alwayr recievd gud honest help 2 any questions iv foned up about and staff ar very polite . i have been with xxx for many years .however the issues i have raised have failed to be resolved .xxx has failed to meet its contractual obligations to me .i am tempted now to end any further payments and force the issue .xxx service had become very poor .a communication and technology organisation who can neither communicate effectively or solve every day technical problems . he was very helpfull n pleasant service was good .advisor was friendly and help full reason for call was acted on straight away nd woman was very polite nd helpful to be fair , the last advisor i spoke to was very good .however , i have been so poorly treated by xxx over the last week it would take a lot more than one able advisor for me to regain my faith in the competence of the xxx corporation ! ! ! you give people contracts with high bills knowing full well we wo n't get a signal also when you ring customer service you have to speak to atleast 3 different people very helpful lady and could understand her she sorted my problem very quickly i dno tbh :p jst random :d do u like workin with xxxphone ? adviser was efficient and courteous . because you are great : ) good service very good service first time and very helpful it made things easy the way the man dealt with me phone me 9 would all have been 10 but i wasnt happy with your automated service re upgrade .i phoned 2 weeks ago & last week it said i could upgrade next sat .so i had heart set on new phone only 2 be told got 2 wait atleast another month . the lady was talkin too me like she was not bothered have been unfairly charged for internet on numerous occasions this occasion used emergency when freebie was supposed to be credited have noticed credit being used very quickly without justified reason or useage on internet just feel excuses are used when clearly im being overcharged forced to ring as online service is very very poor .would not recommend xxx to anyone . brilliant service im not happy with how the situation was dealt with the gentleman i spoke to was very good and efficient and sorte the problem right away .however i should n't have had to make this call !i received an ipad early dec and had to make a call because it came without a sim card .after a call to yourselves a new sim was ordered but no mention that i would have to call to activate it .so i have now paid 1 month data and just been invoiced for another yet only today beenn allowed to use it .not very impressed the advisor was excellent - friendly and knowledgeable but the solution to my problem did not actually work .i will most likely call back . the operator informed me of the problems i was having with my account and was able to fix it quickly .he was very helpful and a credit to your company . the replacement sim recommended by previous advisor has still not improved the signal strength at my home . really helpful and could n't do enough for me felt like a valued xxxphone customer instead of just another number .operator was so helpful and polite .sympathisedwith my problems .pity your employees in your stores were n't as helpful efficient representative who spoke clear english ! adviser made it easy to follow instructions.he was very polite.patient , knowledgable and verbaly clear to understand.thank you 4 a good service been with xxx for years neuer had any problems with them staff are very nice and helpfull when u call satisfying i have allways been very satisfied with cust care and the friendly staff who r dealing with your calls he gentleman i spoke to was very helpfull . problem not resolved i found your advisor very helpful and pleasant , makes such a difference i find xxx very helpful and good customer relations . whilst the call covered my questions , i have limited faith that the instructions will be carried out i have had a very poor service from the majority of the people in customer service and your company in general .you have caused me a lot of stress and inconvenience . my reasons was because the network been down 3 time this week the advisor was really helpful i could n't fault her but it 's just your online service i do n't rate as i have used it twice to pay my bill and twice it has took two payments and i have to wait 2weeks for my money back web site a disaster .simple think like a sim card for an ipad turns into a major operation taking weeks !not received then wrong one followed by days to get activated satisfied allways good service from your warrington branch and just nice people to deal with queryu dealt with good manor and speed fast and efficient at answering the call .and they fixed the issue quickly . i 've been with xxx for more then 10 yrs and always had great service , there were been some bad situation sometimes but overall i am happy and have no plan to change provider but with so much competition out there i think you should offer great deal to older customers then newest . the advisor was helpful informative and polite . the first adviser was very helpful but the second just kept tellin me to update and that i needed to go to store with a red booth and when i asked where he just replied near you so i think that was not good service i have always been pleased with xxx and its services . the guy solved the prob he went thro evrythin an just worked out himself wot it cud b an ws v patient wen dealin with an idiot ( me ) most helpful when not sure of the problem i had i was told that i could have a renewal on the 22nd so i could have a new 4n now iv got 2 wait untill may im very unhappy with voaafone i will take my money and contract 2 orange as they were way times better and helped me much more than xxx was very happy with operator , but system was down so she could not resolve query and when i had been checking website over last couple of months it said could upgrade in january and now it is april ! ! ! ! well handled and very polite .can't ask for more . satisfied with service . there is always room to improve nothing is perfect when you think you are then you are letting your self down because you stop trying to improve did not like the hidden costs and over charges and need for call .the operator was great : ) no it was a very good and helpful service . reoccurring problem , am not happy with the outcome each time even though i have many lines with u . i rang up with a enquiry and i got my answer .and i had a problem with my bill , i was getting over charged and the guy that i was speaking to seem to sort the problem .we shall see if it has been sorted as promised .thank you ... yes ...i called to see if i could have free txts applied to my phone as i have topped up and basically was told that i will not get free texts untill end of febuary because the girl was very helpfull . .and answed all ny questions happy with the service iwas pleased at end .there was a bit of delay due to my new card but it was ok as my query was dealt with quickly , professionally & efficiently !did n't rate higher as it was a complaint so i would 've hoped not to have had to call in the first place ! the staff i dealt with was quick to resolve my problem and very polite to deal with to , thanks got all answers i was looking for i have been mislead in the past as i did not wish to upgrade based on the result of the conversation . because ur good that 's why ! ! x in this case , you sent me a bill - and charged me in direct debit - without explanation , for charges incurred before the phone was transferred to my name .technically it is illegal as the obligation was from a company , not from me , and i have not agreed nor have been asked to agree to accept the charges your service is simply very bad . satisfied with service customer service advisor was helpful they always sort out any queries i have or problems well i love xxx they helped me wiv my questions and i get signal everywhere whoever thinks xxx are rubish think again very happy with service good polite serviceand that is 4 questions all good yes .happy enough with the girl i spoke to but i dont see why i should have to pay xtra for any txts that are over 160 characters . advisor was helpful and a delight to talk too . it was based on 5 other representatives hanging up when asked questions they could not answer and getting different stories from each one ! !the last person i spoke too was very helpful so the marks given do n't represent that assistant . the lady i spoke 2 was really helpfull the reason i remain a xxx customes is the excellent customer service . because xxx makes the same mistake over and over qgaiun .the same problem needs resolving every month overall great service it was the gentleman who dealt with me was very nice & polite and he dealt with my query very effienctly cheers the customer services rep dealt with my query efficiently but the lower score was because xxx overcharged me on my account which should not have happened .if i had n't checked would have been overcharged .not acceptable .my new contract was agreed at 41 so should not have been more .someone should be checking that accounts are charged correctly . the person i spoke 2 was very helpful and knew what she was talking about , thanks problem solved the first woman i talked to was a bit rude and not very polite no i was told i could upgrade online by a xxx operator in december , turns out i cant upgrade till april .upset i was given wrong info , but operator on this occasion was helpful . no good , polite andtimely assistance becaise i am happy to be a xxx customer the young man was very polite and kind , and went out of his way to help me .l was very grateful and very impressed . advisor very helpful .and accurate advise was given . just was not that helpfull good service , easy to use and solved my problem phone me and will tell you have not got time to write an esay always willing to help because my sons bill has been too high for months and before i spoke to this girl i kept being told that i would have to talk to the collections team and he would be cut off until he paid it . interested .polite .solved the problem . since myself and estranged husband sadly split i feel with all the added pressure that was going on that xxx were not sympathetic or understanding , either in a shop , or over the phone .though i was the bread winner and the only reason his name was on the account was due to unforeseen circumstances but then you were not interested in that and solely protected him and had no time for me .i will be moving networks in 3 months time and even though the coverage will be far poorer i feel that strongly over the way i have been spoken too .sort your customer relations out ...and do not judge the non account holder . have had problems with egyption staff but this person was pleasant and efficient . good clear instructions customer care very good my 3g internet is painfully slow on most occasions .i am aware that a signal tower is not woking in the bh7 6pp area which is where i live .i hope that can be fixed soon .very happy with customer support refer to your scale helpful and supportive and patient assistance from individual did not feel pressured to say i was ok when not .also it helped as it seemed like a uk based call centre ?being a free call also helped . appreciated the prompt & professional service too many machines and option pressing , long wait , irritating music , and got shunted around to about 6 people give u ratings if photo messages work was happen , with call made , but have got a couple of issues with xxx i 'm not happy with like i have previously stated ill with hold comment .can u stop bothering me pleade the agent i was dealing with was courteous and pleasant and refunded my fee without hesitation , as i had called a few times and got cut off .as for the mid score , that was due to the product rather than your staff . . still dont understand why i cant send a business card , even though you deducted the text 's from my account. .i sent myself the business card and that worked . , ? ? i sent it to 7 others at a cost of 2 texts per person and that did n't .it was however explained 2 me it was because i was pay as you go , and not a contract .i think wot should evaluate your policy regarding this issue . . its a bit silly .but your agent was nice and courteous as i said . very bad services it took 4 phone calls and still not resolved good service good advice i 'm still unable to use my data on my phone since my upgrade and i have call ed every other week and now i have been offered a recon phone when i should a new as the phone is not working ! ! i needed quick and honest advice on a pay as you go phone i had bought for my daughter which i got . answers - 1 . always found xxxphone very helpful .2.query solued ,my paper bills will be sent in the next efew days ( no computer ) .3.adviser was very helpful . sorry .no. rep was patient despite the terrible reception in the west london area . because the signal went out last time and i had none for 4days .but it happened again today but only for a couple of hours and i was worried i would n't be able to speak to my partner .but when i called the lady on the end of the phone understood and helped me and gave me the information i needed fast .the problem itself is now sorted which is good .thank you . the advisory was friendly & very helpful i got what i needed . good service because i think i should be able to remove content lock via my account .im 30 years old dont have a credit card and un-able to my nearest store .so overall i am very disappointed and am considering another network . q1 xxx charges are a bit steep q2 first class knowledge of my problem and was solved very quickly and q3 the adviser very well spoken and very nice very helpful the advisor was efficient user friendly and the service was quickly restored .well done xxx easy to talk to and understand because they were very helpful and kind he was polite and very helpful because my issue has not been solved yet helpful man , treated with respect .felt he really tried to help me . in the first instance , xxx failed to meet its commitments with regards to 3 new contracts .today your operative remedied the situation in a professional , courteous and pleasant manner to my entire satisfaction .said lady is an asset to your company , i suggest the lady 's capabilities are recognised . poor service 1 because i find you have the best coverage 2 i found your operators to be very helpful 3 i 'm massively behind on my bill and you still let my phone work : ) happy with service .thanks good service .helpful . friendly lady who answered my question quickly and accurately . good , fast efficient service , and not too impersonal like so other large companies xxx are reliable i found out what i needed to make a decision quickly .it was also in plain english ! ! the operator was pleasant and very helpful answering my query perfectly .though the reason i called was because xxxphone have messed me around in attempting to repair my phone .failing to return my phone complete with battery but informing me to collect the phone resulting in a wasted trip to the store , wasting my time .poor service .but pleasant staff . i ordered a new phone 2 weeks ago and was told it could be up to 7-10 days but should have it in 2-3 days , when i phoned today i was told to phone back monday my call was dealt with professionally and efficiently .i should add that my experience of xxx customer services over the last couple of years has also been exceptional .keep up the good work . i am very satisfed no 3g internet access since upgrading phone , customer advisor really helpful and sorted query good always have to call several times to get problems sortedi often not sorted because this time i was happy with service i 've bein a loyal customer and have never been rewarded for it . everything was great and girl was very nice but i had trouble understanding her dealt with fast and politely got what i needed doing quickly and happy very fast , efficient and fair have problem with phone , only lasts a day b4 battery dies and resets .need phone , but nothing u can do without being without phone 4 10 days and cant upgrade .now lookin at other networks who are willing to help . problem sorted quickly and efficiently by a pleasant young man ! i thought the advisor was very helpful with my query .responsive with my query .he did a good job .thank you xxx . he resolved my problem .frustrating thing is xxx is not confirming that the freebee is active . i have not got any other company to compare to . got the help i wanted and answers very unhappy about the mess with my recent upgrades and the number of phone calls i had to do to call back to sort it and it still not resolved ! ! ! because everything was resolved one net services were closed and the staff member could n't assist my enquiry .however she sounded very pleasant and would have helped should she had the resources to do so adviser excellent .change of xxx policy within a week not acceptable . the service i had was very good and the person was very polite x x x very goodservice just found it very satisfactory . cos thats the way i feel the adviser was very helpful ........9 the customer service officer answered my query quickly and professionally . i 've been with xxx for a long time and never had any problems ... was happy with the service and the person i spoke to . all . queries resolved satisfactory i was pleased with the way the customers support sorted me out your customer service ( based on my experience , my finance director 'and ' my pa ) is quite horrific as an md of a business 'if' i were to run my business in such a way i would have 'no ' business at all ! i 'm always treated well and any problem is quickly resolved the girl was so very helpful n pleasent i have had this fone only a few weeks n not very god because we received excellent service .the phone was answered promptly and keith , the customer service person was extremely helpful and efficient .thank you .lynda cant . yes . simple request handled promptly .your customer service friendlier nowadays .( used to be arrogant ) i am long long standing customer .you used to take this for granted .less so now .mz all the staff involved both on the phone and in the shop were helpful and informative so the problem was sorted calmly i found my call satisfying because its all true all very helpful you said 3 questions not 4 , sorry happy with the service i have a new ( connected ) phone good service unresolved call due to advisor not being able to deal with me as an individual as website will not allow to customize me with three phones on my account advisor was very polite n helpful , but have been waiting weeks to sort my upgrade n once again it cudnt be sorted . 10 0 dealt with enquiry and was helpful and attentive the xxx rep took time and adviced me on how to stop plus monitor my daughter 's over spend on her phone thanks . ring me very polite and helpful , very good service friendly and nice .really helpful 2 customer satisfaction well , your website and phone service clearly says that i am eligible for a phone upgrade online .this is still the message on your website and phone thru service .so i was rather disappointed that xxx is not honouring my online upgrade .however , the customer care rep was apologetic and gave me grace on my bill payment date , , which is why i gave him a high rating . the problem i have with my iphone has n't been resolved . did what i asked no problems , very helpful and good customer service 10 5 because xxx has never let me down in my years i 've been with y 'all i 've lost phones or broke phones in the past and xxx sent or fixed me a new one right away i recommend everyone to xxx because you are the best period .10/10 i found the cse very helpful polite and professional .also my issue was resolved quickly because xxx change their terms .do n't listen to customers .all just to benefit xxx and not the customer no help given . i was very impressed with quick helpful , and effecient service . good service ! ! really angry about third party misspelling an upgrade to me and the fact you did n't take my complaint seriously firs rating 8 cos xxx has been very good for me since my first fone and just got better and better second rating 10 cos my qustiong was anserd strate away and alway does and thrd rating 10 cos the adviser was polite and very quik with my qustion the advisor was very helpful , knew what he was talking about and resolved my problem quickly . she sorted everything out and was friendly , nice and professional .personable too :0 ) advisor this time was great .solved my problem the advisor did not know that i had xxx data traveller that gives me 25mb in certain countries .overall the advisor was very pleasant , a credit to xxx !thank you . the guy i spoke was charming , helpful , quick and a human being not a recorded message .his name was chris .brilliant .thanx problem was not solved . **** off . because i got cut off twice and i was n't rang back and because the first person i spoke to did n't listen to what i was saying ! ! ! 1 .you made a mistake with my bill but soon sorted it .... good customer service .2. i was with o2 but reception was poor in my area but your reception is very good . no cannot get phone working properly happy with the service the call was well handled waiting for unblock code for iphone but not yet received .was told 48 hours .will wait and see if it happens .otherwise would be 10 score service was very quick and simple and the gentleman who i spoke to was very courteous and helpful . because he privided and promised very good service and assured me that the unexplained charges would be refunded gd attitude im happy with everything got me out of a very difficult situation , thank u becuse i never applyd for xxx fameliy pack and it still tuck my credit yes i was v dissatisfied .twice i got through and was cut off .then i rang and left my number 2 be called back .which someone did .only 2 cut me off again .in the end i gave up .the whole experience took me almost an hour and my problem is still not resolved . my repeat frustration at the failings of the online top up facility .operators always polite and resolve by taking payment on call but this should not be neccesary the problem should n't have happened in the first place , hence 5 - but it was well resolved person i spoke to was helpful , friendly and very polite . ur reprasenatives ara very well in answering the calss the help received was better than expected .it has provided a solution to my issues and put my mine at ease . because you dealt with my queary quickly and freindly and efficiently thank you i pay 400 pounds a month for the service that is not reliable and your customer support is set to avoid responsibility . the agent provided erroneous / unfounded information once cross referenced with apple 's customer service the lady i spoke to was most unhelfull and did not listen to what i said . i was pleased i spoke to lady i could under stand no disrespect but that made my call a lot better and that does not happen all the time i was unhappy with xxxphone no the gentleman i spoke to was very helpful but call took a long time as his computer was very slow and did n't appear to be working well . rude man on the telephone .no help .bad service . when i checked my credit score , effect 29 points down .called to credit expert they told effected from by xxx , could you tell me the reason why . quick polite response rep didnt listen , and therefore did not help or resolve my problem i 've already answered the 3 questions you asked me to , and do not wish to waste any further time on this . quick efficent yes sir , i thank god for making xxx my best choice , but the fact that my bowser had stop working and xxx cannot fix that for me make me sloped with their customer service , anywhere i thank god for the one i got now to manage all the same .thanks remain blessed . was no helpful one bit and still have the same problem .it is a disgrace if i am honest very helpful and answered all question promptly very hateful did not resolve my problem being a loyal customer with yours for 9yrs an yous cudnt replace the handset with paying insurance every month just because the customer was a day out with ringing to confirm .this is such a joke of a system an i will b letting my family an friends know what ur so called xxx insurance is all about pure joke . excellent cusgomdr service .very helpful 10 i lost my phone and when i told u thay turned my other phone off and had to call you three time to sort it and travel in to leeds twice but the person how sorted it out has given us both one month s free hopefully the problems with my account are sorted this time as this is the second month running my bill has been 3 to 4 times more than it should have been it was surpost to have been sorted in december for jan however it was even worse than before so hopefully it is sorted for feb if it is then the scores will need going up by 1 excellent service top network customer service always been good last 8 years but the customer support by network has been poor by network with deals like calling a broad non eu countrys or internet connection is soo poor in oxford generally i hardly get 3g anywhere i go mostly edge or gprs i cant even open the basic webpages sometimes on my mobile and its deffinetly nothing to do with my mobile plus i spend extra 15 pounds to calling a broad the member of staff i spoke to was extremely helpful and fully resolved my query .she was very polite and understood quickly the reason for my call . very helpfull thought he was very informative . yeah problemwas resolvedquickly and operatorwas pleasantand polite i keep having my content control block for some strange reason and i have to keep phoning to have it removed .i 've listened to other colleagues from company on my internet billing and i still ca n't check my account by following their advice .i was satisfied but a list of problems are starting make me annoyed and think about buying out of contract and going else where every time xxx comes tops with me i have been with xxx for years and am staying wrong billing again could someone call back please good fast response extremely rude and cheeky .never once apologized i feel like xxx is very unfair because a colleague said to me i can down grade my price plan after january but now i spoke to a advisor he decline it so xxx gave me wrong and untruthful advice 8.5 is well above average , my adviser danny took his time to resolve the problem , even though he required assistance .after several previous attempts to get my problem sorted - it was reassuring to know xxxphone have staff able to resolve errors and do their job well . my phone tarif is discusting + wen i rang for help i was told that was that +wen i rang about my dongal the man was very very helpful the issues relate to being sold a one tel package and the charges not being as i had been lead to understand .also my direct debit had not been used .i will seek to sort this out in the coming week but i am very disenchanted and will probably change service provider which is a shame after nearly 25 years .peter phillips she was very helpful and polite . i 'd have thought that was self explanatory .i was happy with the service and the outcome . no solution to my problem .xxx not willing to go the extra mile for their customers .am left with a phone that switches off & loses signal .a long standing customer that will be leaving xxx when my contract is up to a provider that is willing to help . inquiry mislead on purchase of phone with 1g data promised on 2 handsets and only 500mb actually given .bt open zone is a night mare to get ! ! ! promised lots but delivered nothing i will cancel as soon as i can and will never recommend xxx to anyone ! ! ! ! nice and helpfull advisor .great deal and call back was a good extra effort .: ) no the reason you gave for the loss of service and time taken to resolve , 3 calls ! i have been with xxx for many years and always feel confident of the service . no reason really very good service ? the person who served was very pleasant & answered all my questions i have been trying to resolve my last bill with differnt xxxphone employess even supervisers ,promising to call me back but never doing so.not a very good company policy ! ! ! **** signal , never got sorted when i phoned up , an use put too much money on top of my bill every month info on xxx operator 's computer was i correct .and , to obtain the correct iphone menu navigation , operator had to borrow her colleague 's phone to navigate me .problem was solved . the advice differed from that online and parts were irelevant and i suspect wrong very helpful service was good no comment the adviser was very helpful and clear explaining the situation of my phone bill . i rated 8 because i have not been sent a bill and feel i should n't have to call to receive one .i was told it had been switched to paperless billing which i have not requested .i have been loyal to xxx over the years but feel that maybe the customer service is falling slightly . i just like everything about xxx 1 i could only contact you by land line as your email is down and i an abroad at mo . 2 i had to enter my mobile no . 3 times yet he still did not have it when we spoke .3 i asked to change to simply which i can not do online and he tried to tell me smartstep was as good as passport also works with it which it does not say online - and smartstep is too complicated to detail on the phone .4 change was done as requested i was satisfied by the courtesy and query answers . not very good service ! was very satisfied with the conversation on the whole and he was very helpful i have emailed online my reasons . i felt my call was dealt with very well and time was taken to look into my query .excellent customer service . the issue i called about was not fixed at all even though the operator said it was . no the advisor i spoke with was uninterested , ill informed and made no attempt to obtain an accurate reply to my questions .she answered too many questions with non-specific general replies . i have not yet finished my enquiry so until then i cannot fully rate the service the girl i spoke to was very polite and answered my queries so i was very satisfied polite , prompt , precise and pleasant . i would have scored higher rating if it was n't for the problem with the accent of your customer service .often they are difficult to understand .also everyone was giving me informations that contradicted each other to the conclusion that to the present day my problem has not been resolved and as it is for a court case it is extremely important .i told them this and yet after months i did n't get what i asked for which was the itemisation of my bills since 2009 . i am writing a complaint , so you will hear very soon excellent service from everyone .quick and efficient to my needs . the advisor was sarcastic and in helpful xxx costumer services are great i just had abit of trouble with being kept getting put through different people understanding of problem and immediately fixing it without any ambiguity . 0.5 because you guys stole money from me .if i had not checked my online banking i would of probaply not noticed and the fact of being given high bill charges before becaue xxxphone does not block your mobile if you go over minutes which is a simple service which even tescos a supermarket does .ive also had rude customer service before from a lady with an accent ( probaply eastern european )which is very unprofessional which also goes back to the money being taken out of my bank on the 16th due to false charges .both 7s for the service given and good will of having 1 month free rental and getting my money back real soon but not today because i need the money asap . customer servicing is very good 2 of 3 new phones still not working a week later advisor accurately gave a response i was unhappy with .likely to leave xxx as a result . no got settings yet the person who answered the phone was very courteous & helpful .she solved my problem immediately . just gave fast straight forward advice i got cut off twice , totally fobbed off and i 'm left feeling cross and want to change networks to get signal sorry i did not know wat to do i was cut off the first time after a 20min call so i had to call back and start the conversation all over again with someone new quickly dealt with always very nice to speak to been with xxx 4 quitd a while nw and never had any problems x because you ask me too! ! ! ! ! cause i 've always had reception and good value for money and freebies extremely good service when my phone was stolen problem still not resolved .after speaking with another advisor today it seems the lady yesterday did n't know what she was doing !not good considering i 've just signed for another two years with xxxphone .i run my own business and my lack of e-mail facility over the weekend may have cost me a lot of work .the lady yesterday seemed more bothered about chatting to her friend at the adjacent desk ! that 's a fourth question . the guy was very helpful and had a pleasant phone manner and soon sorted out our problem i already have done so , and do n't care to waste any more of my time with this nonsense a 10 4 2day but 0 otherwise ! ,i intend 2 cancel both contracts as soon as legally possible without incurring further charges from through my own personal experience the untrained , underpaid no nothings xxx employ and provide with a headset 2 take calls and are as useful as a chocolate kettle ! 9 mark handled my call efficiently & with minimum fuss or inconvenience to me . adviser was extremely unhelpful and did n't resolve my query my query was resolved pretty satisfactorily the advisor was helpful sympathetic and understanding to my needs and problem .her costumer service was excellent . cause there 's no signal & i told them what the prob is but mean while am paying money for what since july 2011 , all my monthly bill have had problems & mistakes .i have tried to speak with a responsible manager about my latest bill for over two weeks , i have been lied to , deceived & manipulated .i actually want to terminate the contract .your business advisers are insensitive & unprofessional to say the least . xxx is the best ! yes we had an operator first who was not so understanding but the next was really helpful . really helpful call handler .sorted my queries out very quickly and efficiently ! pleased with all the help and advice i got i was very satisfied and adam was very helpful . 11 months ago i had a problem with my phone and you were of no help whatsoever.itruined what was a relationship of 20 years .wheni rang to cancel both my contracts no one seemed to give a toss overall i 've not been satisfied with the service from xxx .there are common errors and misinformation regarding my account .the person helping me today was extremely helpful , and hopefully it clears things up with the current issue . i wanted to upgrade which was possible a couple of weeks ago now not possible , i have been loyal to xxx and only ever get the option to be up sold something .where is the rewarding loyal customers ? no the chirpy young lady i spoke to at 12:38 was most helpful and explained all the information required from my query in a way that could be understood by a llama friendly and got what i needed the guy on the phone had a **** voice prompt , pleasant and effective resolution of the issue no sorry no time . good service .was dealt with quickly the chap i spoke 2 was pleasant and helpful the advisor was very helpfull and patient with my enquiry . i ca n't afford my bill as it stands because i am on short time at work i asked for a temporary reduction and was told i 'm contracted until next december so tough because you sorted my problem strait away thanks the chap i spoke to was polite friendly and very well informed , he explained everything to me clearly and precisely . excellent service , thanks my quiery has not yet been resolved , but the call handler was very professional and did his best to reassure me that it was been dealt with . nope no call answered in queue for too long and had to hang up , waited for over 10 minutes ! prompt courteous advice , resolution requires store visit . advisor was friendly and solved my problem straight away no ability to offer a reasonable solution for using the phone in america .costs are extortionate and absolutely no consideration given for current contract and inclusion in a suggested solution .as such i will simply use another provider during the trip again , it seems obvious i 've been answering a mechanical system-and all the kind & honest comments i 've already given you do n't ,appear ? to have been read by someone with a brain or mind that can interface at a rational lelvel ....else you would not have asked me for reasons i have already given you .....ummm ? . good advice given the service was good good service very helpful ggod service overall uk call centre , very friendly , my problem was solved with no fuss at all :-) all my questions were answered perfectly and the man was very helpfull & polite . cos am sick of having to top up my sons phone 10 pound a month cos blackberry want 5.30 so he can have bbm and the other services they offer and the call handler wasnt a bit helpful about the txts my son is recieving that r costing him 2.5o for each one we didnt know that u had to send a message bk saying stop so all in all am quite annoyed with xxxphone coz u asked the girl i spoke was very helpful+ resolved my query . good service good , efficient and pleasant person who dealt with my request accurately and quickly ur advisors r always helpful the reason i gave 9 on the first question was i thought my family package had not been added my mistake i was happy with the service i recieved you 're better than virgin mobile all my questions where answered and i just found the service very quick and helpful very helpful staff and i got good contract 2 suit needs and didnt have 2 swap phone as i really like and am used 2 this sony ericsson one . our sales advisor was very helpful , and clearly explained different deals to us .he even saved us some money .the red box is a great idea . very helpful , knowledgable chap because me and my partner could n't get the phones we wanted my partner been waitin over two weeks and your service is slow 1-i checked all the network and phone stores and your deal was the best with the free internet 2- there was a black man who was very chilled out and cool 3-as i said , safe i was satisfied with what was offered , but was disappointed at the fact you do n't price match with your competitors the xxx shop in aylesbury is terrible .one assistant bumped into me when i was standing still and tutted , no one seemed to know what they were doing , no one explained any thing and we had to wait around for ages . i like the phone that i brought hio i visited three other stores on my quest .two did n't greet me the other failed to have my phone .i was dealt with attentively without being pushed to purchase in you 're store , a pleasure . good device very helpful i have been with xxx for many years and pretty much always been pleased with the service i get :d dave - he 's mr wonderful ! satisfied customer i 'm very satisfied ! i find the staffs very helpful . craig ball 's excellent manner , friendliness abd efficiency made this a very straightforward meeting .craig was the salesman in cheltenham and i cannot commend him too highly . no. i was helped quickly , got exactly what i wanted at a price i was happy with , by a friendly helpful member of staff got good service and reasonable tariff it was great service , no pressure and easy to talk to the person .told us exactly what we were buying and no forcive deals .thanks a lot xxx : ) very helpful advisor and very good service my 18mth contract was suspiciously showing on the system as 24mth .other friends have similar issues .staff was friendly and process was simpler but explanations were too hasty and led me too quickly , probably to the products that best suit xxx . the man who helped us was very cheerful and helpful most helpful and efficient .having my 'phone numbers transferred to my new mobile was very convenient . do i have to ? u r dearer than others but service in your shop was very good no the whole process took a long time ( 40 minutes ) and each previous visit into the xxx shop we were given a different price . always had good service never had any cause for concern or change i went into the shop just to look and came out with a phone that meets my requirements and a price plan similar to my current plan .that 's the sign of a good sales lady . your assistant zoe was truly excellent - efficient , knew all the products & systems , able to meet all my needs re smartphones .congrats , i give her 100 % . the staff were friendly helpful and patient .they have clearexplanations and advice .rh good all round service . good service and a good deal offered for my contract renewal , finally felt like xxx were giving a good deal for an existing customer , has n't been like that for a long time . overall satisfied with the experience but still have poor signal at my home . good service and pleasant attitude good service and very helpful good customer service very helpful assistant and good deals just was good service . because you did n't resolve the problem , i had to call 4 times to fix problems and in the end had to go to the store . i 'm not happy i think i will more to another network over the past few months i have gone through the very same issue and get dissapoint with having to repeat myself . u gave a gr8 service very happy to talk to a polite person with a swift solution to my query first two agent were fine did their best and put me on to technical .support this agent was arrogant and unhelpful when i informed her i was hard of hearing and asked her to repeat her question she snorted and ended the call i had been on phone for over ten mins by this time i am still unable to access net or facebook still being advised to contact my service provider who is still charging me for a service i ca n't access i will be looking to change my service provider after many years with you as soon as my contract allows my last bill included charges for data which should have been free totally disatisfied customer service was appalling .following a call to query my bill 2 weeks ago , i was told i had a legitimate challenge and the direct debit would be adjusted .this did not happen .after a 40 minute call today encompassing 3 different staff members i was told a credit had 'fallen off ' my bill .the staff were not clear in explaining anything nor i felt fully understood the issue .equally they did n't seem to have appropriate systems access to answer all the questions .overall it was a woeful attempt at customer service .there are many details i could go into as to the key issues here - alas i have already wasted enough time today . the guy did his job good because the person what i spoke to did n't help me and she did n't know what she was talking about advisor was very happy and helpful and resolved my issue ! dno she guided me very nicely . had a very polite and nice guy who dealt with it all professionally and well the ratings are bad as you did absolutely nothing to help , all my sister required was the same deal i had and i told you she could get a very similar one on other networks but you told me you did n't compete ? ? ? new business is paramount for any company .i work with thousands of people everyday and believe me no matter if they have been coming to us for years or its their first visit they get exactly the same treatment .obviously new customers do get a small incentive to join us but we do everything to promote new and old business. i will not be renewing my daughters contract in march next and we will be looking elsewhere for mine and my husbands too .i thought and always have that you were the best around especially for customer service and deals the second lady i spoke to today was helpful .however i have had occasions before when people have appeared to be helpful but what they said did not happen .i reserve judgement until i see the outcome of our conversation .if everything happens as she says it will then her score will be 10 on all counts nobody answered by question 0 not good at all no help to me what so ever operator hung upon me !just did n't understand what i wanted because ,u gave me the right information ,to the problem i had prompt service the advisor was very very helpful and clear and sorted out the query i had been concerned about over the past few weeks .he explained everything and i was very pleased with the level of communication and everything he did for me .next time i have to speak to xxx customer service i will opt for him ( phil holmes ) . i was n't 100 % satisfied with my call ! my issue was resolved in a professional and helpful manner . because the problem was sorted out friendly chatty person good overall service the reason for my first score was that i have had to phone customer service a number of times this week ,but thankfully today the person i spoke to was very helpfull and my problem was dealt with straight away and resolved there and then . ive always found xxx helpfull with any queries and the best rates i was really satisfied with the help i received from the young man i spoke to . i cant remember his name but was very impressed .his advice resolved the problems i was having with my phone and for someone of my age and techncal ability that was quite an achievment ! the next thing i need to tackle is acessing the internet on this phone .thanks again . request sorted quickly the person i was dealing with was excellent , very helpful and knowledgeable problem of being get charged twice for last months bill was sorted immediately the person who dealt with me was very good ...but this past year i have found xxx very poor !i have had unresolved problems with my phone and have tried to make complaints via emails .only to have the complaint ignored and advice ( which i used months ago witch solved nothing ) given !i 've had an operator say he would call me back about the issue , this never happened .i feel let down by a company i have been very loyal to for over 10 years i was mis informed by a previous sales person from ' phones for you' , telling me that i would have 2 contacts , one for the upgrade and another for the other 3 phones on my existing contract .your operative clarified this as a mistake and ran through how i presently stood .all unprompted to , put my mind at rest .she was patient and polite throughout .thanks to her . because it cost me 160 pounds a 60 mile round trip to get a sim card and cant upgrade in march now ! !not good efficient , friendly , understood exactly what i needed to do , explained the need to put me on hold etc , no reason to complain fast response i received good polite service but had a 20 minute wait for trf to i.t dept . ok um but disappointed on how high my bills r customer service do n't know what they doing still trying to resolve problem which yourselves created not very happy they were pleasent and answered my puestions really poliet , nice , and helpful after many issues over the past weeks concerning online billing ( pls check your records for this number & 07776 171050 ) , which i am now assured are fixed , i discovered today that i cannot access the itemised pdf of my bills when logging into my account on an apple macbook pro .it works fine on a windows machine .various attempts to discuss this with you have failed over the past 4 hours or so :1.aggressive adviser .2 .persistent call drop.3 .failure to call back ( still waiting now ).4 .attempt to gain remote access to my mac - fail .will complain at the highest level - it / billing director etc. service is appallingly bad.please contact me to discuss / resolve .letter to your stefan langkamp over earlier issue still outstanding for a reply - sent 6/1/12 .very poor ! completed action quickly person end of phone fine but xxx could n't & would n't help no good service no one available at one net today to sort out an exchange for my faulty mobile was poor at 1st but when then got it right and put me threw it was great and solved my problem no problem the 10 speaks for itself i got the information i needed to know politely very helpfull and polite that 's 4 questions cause always been happy with xxx best net work 4 me i have been a loyal customer for years , i rather hoped your customer care person might have tried to get me to stay , he never told me why the service to my area has been poor recently , i dont feel you want me as a customer , i expected your man to say how sorry he was , and is there anything he could do to change my mind .now i know what xxx think of there customers i find xxx very helpful every time i call them the adviser seemed to know what he was doing due to the member of staff being very knowledgeable , and very helpful . 6 is because in devon and in my own house sometimes connection is really bad or none existent the young man i spoke to was very helpful and offered different options for the future to help me cut my bills .very pleased to receive service like this , all companies are not the same ! q1 , my answer is more about my general experience of xxx , and whether i would recommend it .i find the network coverage a bit frustrating because there are some places i go to regularly where other networks are able to get signal and i am not . she was very polite and helpful . i couldnt get content control removed ,i am 30 years of age with 3 kids ,but i have to go all the way into glasgow to a xxx shop ,its not right u should except a debit card not everyone has a credit card i was sent a box to boost my signal and had a discount on my monthly bill , excellent service pp polite , friendly and courteous adviser meriting a 10 rating but system problems prevented me from full resolving my problem/completing my transaction , hence the 8 rating . getting cut off in the first place before bill was due . because i found the lady i spoke to did not seem interested in my complaints or very willing to help i appreciate good customer service with a friendly manner . have experienced major problems which remain unresolved my last call gave me 1 very helpful person however customer experience other than that has been disgraceful i had a new phone this week as mine broke and it only lasted 3 days .i was then told nothing could be done and i would have to wait until next week .i have a business contract with 6 phones/sims i also have insurance .i have this as i need a phone for business 24 7.it took me 2 hours in one of your stores until i could even get a loan phone .its not acceptable ! ! ! unless something is done urgently i will cancel all contracts and move back to 02 . the girl was really helpful and sorted everything for me happy with the service received ! when transferred to other dept .i needed to give my details again .loyalty as long serving customer not adequately recognised .i got a better phone but still had to contribute to handset cost of 72 pounds at tariff nearest my usage . bad value for money .locked into overpriced contract but too expensive to cancel before end of term .xxx dodging their proper uk tax bill through convoluted accounting schemes . because the guy i spoke to was very very nice , very very helpful , very very patient , extremely knowledgeable .i kept him on the phone for ages and he was very professional the whole time . very good and fast was very good the adviser i spoke to was very good & helped me with all the queries i had . ferris was friendly and patient i have been very unhappy with xxx just lately .there has been a problem but nobody can help me with it .i asked for an advisor to call me back to discuss the problem but they never did .i have been a loyal customer for many years and i think i deserve better .perhaps you will help me now ! clarity and efecient service & prompt the service i have received from day one has been poor , i do n't think i have had one good experience with xxx so far .the first man i spoke to today was rude and unhelpful . query not resolved .advisor not helpful ! most helpful previous call was not sending me new card ordered my phone late december online and have only just received it so needed to activate it .i found out that a second contract had been taken out rather than upgrade .you really need to sort your website out , it must be costing you loads in additional calls . because all my my questions were answered quickly and was extremely helpful i dont think u sould b chargeing for a help line thats why im thinking of leaveing after over twenty years ! not happy have to query bill every month .happy with way advisor handled it the customer advisor was very helpful , i did n't get passed to lots of different people and he resolved my issue without any fuss . i have been lied to by your rep - offering me an upgrade as ` an old loyal customer ` which than turned out to be a scam to sell me a new contract which i do not want .i then spent an hour overseas call to try to undo the damage with no real success .all the correspondence is recorded according what your reps say . not happy with the xxx service overall , as a network provider , i 'm always having problems with my contract becuse its really gd christine was very helpful and customer service was excellent.thanku . because it was great customer service the advisor did everything i needed just annoyed with the website as i 'd tried to do upgrade on it without success . absoluty waste of time thinking of going to new provider becouse of all the help i got and the member of your staff was very polite and very helpfull good polite service issue resolved advisors are very helpful and polite . u provided a good service the advisor i spoke to was polite and very happy/upbeat she answered all my questions an resolved the problems i was having 10/10 all round the query is only partly resolved so i ca n't give perfect 10 's at this stage .the help i received was good though . 1 excellent service , no hassle . coz .... xxx is awsome( : ive spent a fortune with xxx phone whilst abroad the past two years .been a customer 14 years when abroad get no awards or bonus credits.came home again wednesday told i had free calls texts at weekend then you take them away ..disgusted disolusioned disspointed because i would for like to sorted out the problem over the phone not have to send an email all the time i do n't have a pc at the moment very helpful , professional and courteous . he was so helpfull my problem was n't solved ! ! ! because that 's my view based on the options you provided because i have found every1 to be very helpful you was no help at all ive been geting threrning and abousif txts and dident get no reel ansers quick , direct and extremely helpful advice it took atleast three calls today to sort my problem the lady who helped us , janet , 1015578 , was very helpful and resolved our problems very quick .i hope to see these corrections on my next bill . 10 i was assisted very well . first class service answered all questions and good customer service good network no! ! ! my 4 is because the xxx person was so long winded & was talking what he wad typing & i almost fell asleep.i had a simple problem ; to forward/divert calls , this is a simple request , the call was 25 mins long .they still have to repair the fault & get back to me .i have had call forwarding / divert for 20 years on other networks , this is a bit of a joke . i 'm always getting over charged and i have 2 contracts and have not been looked after very pleased with the service , always have been that 's why i intend to stay with xxx and recommend it to everyone i know .your staff are knowledgable and polite and always manage to solve the problem . got 100 percent answers to my questions at a very good time . service received always brilliant... ! ! xxx are great for me but bit dissapointed that i can only remove content control with a credit card or going to xxx store which is hard when i dont live near one still does n't work as advised . really good service just taking to long for my my problem to be solved its on but takes 24 hour to activate and the woman was really helpful she just dint tell me it will take a bit of time to activate thanks the advisers do n't look at the information properly so access to the account was denied .it 's a pain when they do n't look properly i was passed from operator to operator with out being told .every time i had to re do data protection .but final operator was very helpful . the person i spoke to was friendly and helpful .thanks . problem dealt with very quickly and polite service . the gentleman in question was very very polite indeed .unfortunately did n't have the answer to my question regards registering with bt openzone .waste of call .but he was very polite and professional . never ever give right or satisfaction from your service the attitude of the advisor was terrible she could not and would not listen to my concern there was no reasonning and she did nothing to help or explain was so helpfull.thanks .derek .b-) i was quiering my bill ..1st person i found rude .thesecond person very helpful excellent service from call taker but unable to resolve as system error . poor network service very helpful polite charming explained everything properly friendly customer adviser today was very polite and helpful and explained everything to me clearly .i 'm no very happy alround with xxxs service recently my blackberry messenger wasnt working for 2days then i had completely no reception for numerous days too . very good and helpful to speak to this is the forth call regarding the same problem from 3 weeks ago! ! hopefully this call has sorted the problem , if not 2 of my contracts are up for renewal in february and i wo n't be renewing !the numbers just given were for the last call if they were for previous calls they would have all been under 5 ! excellent service all round money taken from my bank account again ! good customer service but a long wait to get through to technical services last night . very good agent as usual , corrected simple error quickly and helped set my account straight again .best company best service superb service and total professionalism 10 very very helpful no guy was very helpfull polite and friendly staff who knew answer to my query when ever i have to ring xxx the service i get is always 100 % your man on the phone was good .as good as i would want him to be .he was friendly with good product knowledge .he identified my needs but he was unable to give me my requested handset .he quickly identified an alternative but i was enquiring about only one .he also offered me a better deal on my contract but at this time i am still looking .your staff are good but they seem tied to computer generated answers .overall a positive experience . i have had the same problem for months but hope it is finally sorted ! i had query which your adviser resolved very promptly and politely .thankyou person i spoke to was lovely ,very helpful and pleasant very helpfull with everything i needed because you staff are very polite and good at explaining all the criteria that was necessary because the gentleman was helpful and polite rep was good and v helpfull also number switched to new sim in good time .thanks i was happy that my problem was solved thanks for the customer service advise the girl was nice good service in all areas best offer and useful person on the phone excellent service .peter was knowledgeable and courteous , and the whole process was dealt with efficiently . it was a simple matter of changing my home address which really could n't have been handled better .... you clearly dont read these texts-u have not yet sorted the problem always been pleased .xxx as got a good reception even when i lived in lnverness .luv the freebe pack i buy ever month + the code to use on the internet + i can build my money up .if i had a prob which is not that often .xxx sorts it out .thank u . because you do n't care that i 've been a customer for a very long time .orange care , so see you never ! :o xxx has n't treated me very well since i have been a customer .varous issues an no ownership to fix .hence the 7 for recomend .the girl i spoke to today was helpful and normal .hence the higher score for her .xxx you do more for your prepay customers then your contract ones in the way of promotions you guys have given me so much help and advice on trying to sort out the problems i am having with trying to get my ex partner to start paying for her phone that is in my name .the lady i spoke to at 2.13 today was very helpful , understanding and lovely about it .i have forotton her name but if you can find out who it was , please pass on my thanks again good service have 3 contracts and good signal which is vital in my business i am unhappy that i cannot reduce or cancel my payments on a number that is no longer being used any time i need help you just mess me around my problem was not solved simple i have just sent you a text with my reason ! the problem was not fixed did n't deal with my problem .kept passing me through different people although i had qued !disconnected me it has n't worked very good and efficient service good response in reply to your last message the reason for my rating , i have been a long standing customer to xxxphone for approx 20 years and the service i have recieved in the last 4 months has been appalling .reason 1 , it would have been apreiciated if you would have had sent a simple text to notify me that the bill has not been paid instead of disconneting the service considering i do run a business .if you would like to know more please give me a call .regardsdes wilson no you said 3 questions . . my query was dealt with for the first time trouble free . good service from your staff i still keep losing my service so i carnt use my phone solved probl the adviser was very helpful but was unable to sort the problem . he just was n't intereste in helping and suggested i visited a shop for data package upgrade . poor service from xxxphone all round . i finished the phone call with the phone of my choice being delivered to a place convenient for me , for the price that i wanted and with the payment option that i needed .i was also given the advise i needed to buy back the old handsets that i have .i will also be calling back in 2 weeks to upgrade my contract for another year and hope that i can again get a great deal and service at that time also .thank you q1 my problem was part solved q2 would have preffered money put back in account q3 he was very helpful very helpful person dealt quickly and efficiently with my question , sent follow up sms to confirm . from the first words your operator spoke i felt that i would get my problem resolved she was briliant a pleasure to talk to thanks please pass this on because the gentleman i spoke to today solved problems i had been having for months .he went beyond the initial question .listened to my problem and set several things in place to address the problem .he was polite .very helpful and friendly but professional at the same time the staff were all capable and sorted out my issues in a professional way over the past few years i have received shocking device you need to listen to the last two calls i 've made ! your advisor provided accurate and speedy advice , resolving the issue without any prompting .it was an easier and more helpful resolution to what i 'd expected and for this reason i thought she came across as knowledgeable and experienced . for the term i have had the contract with you it has been nothing but trouble with billing issues like having the wrong money taken from my account to a point where i have now cancelled the direct debit and now call to pay , my children 's tariffs have been wrong like the internet not being suspended and the charges incorrect , i have asked for the conversation where i renewed my contract but could n't remember if i had done my children 's but have not got anywhere and promised callbacks have not been done .in a nutshell i feel like every question i ask i am might out to be a liar so after the term ends on all 3 accounts i will not renew with xxx . very polite and knowledgable query answered professionally . helpful and issue sorted efficiently normally helpful but were n't too friendly on this occasion my phone always loses signal and my internet never works .not that you will care nothing to explain very polite and efficient bad service .notgiven sufficent0time to input top up.costlytext .unable 2 access qewardz .having to use 191 to tnp up a t my xpense a dozen times !i will b considering other providers ! good helpful opertor the call itself was fine , but the quality of the service ultimately depends on xxx 's offering as a provider ... recent network has been poor , tariff 's traditionally high , mobile internet is exorbitant compared to others the call was answered promptly , efficiently and with courtesy and the resultant credit was what i believed i was entitled to .this rarely happens without long and protracted exchanges .today xxx did well - very well ! efficient and nice service .never had a problem with xxx service and all my queries are always ressolved quick thank you good service yes because it was dealt with quickly and efficiently the call rates are too expensive , and my problems was not solve i feel more could have been done 4 me !instaed of having 2 wait till monday ! i was confirmed things by one person , and then told by another i could not have spoken to anyone because there was no record of it , they basically called me a liar and would not listen to what i was trying to say .i did not appreciate this and am considering changing networks now as i have been a loyal xxx customer for many years and get treated like this . i 've given 10 to everything because the adviser was very helpful because it was very satisfying talking to your representative today about my contracts . a good service when i called i spoke to a man called steven who understood my query straight away and dealt it with no problem no couldn ,t help me in resolving my problem . i train customer service skills and leanne exceeded my expectations in all aspects of the call , building good rapport and understanding my requirements then appreciating my loyalty to your company matched my needs very professionally . i did not get what i was looking for 10 having been given wrong information last friday re upgrades - hence wasting time and money yesterday going to a store - whilst being compensated - the advisor was fair in his dealing with the problem but we could not obtain the upgrade due not to be in uk a lot a present which if i had done would have been possible for me to have by next weekend - as a long term customer with xxx 15 + years with numerous ph accounts - 3 upgrades due in the next 6 weeks am very upset customer at present the adviser was v pleasant and sorted my query .thank u . i was cut off and u did n't call me back .also this must be the tenth time i 've tried to sort out the sat nav which doesent work .will move to orange when my contract 's up in a month .goodbye . i the person i spoke to was very helpful and resolved my matter in goo time he was very polite and helpful . got what i wanted quickly and easily . didnt get info wanted , basically said if u dnt like it tough ! cause u asked me had several queries concerning my three accounts - all answered clearly and understandably - advice about my online account answered clearly and friendly .so well done . the problem is with the softwear on my phone and do not have a reciept to return it to argos it was a christmas present pleasant and helpful staff .quick and did n't waste time overall i think xxx is rubbish but the person who took my call was very good and helpful .pity my phone took so long to activate though . because like i told the person on the phone i get told 1 thing and then it changes the next its like there not trained enough or they just dont care or dont no so they make something up !and that should be noted before from my notes ,that staff need more training and also employing non english people that cant understand you not a good idea nice an polite an really helpful 2 deliveries both wrong i was given all the info i needed by a good advisor . was just very pleased with whole process x good service good experience the operator was very helpful took the time to answer all my querries .gave me good advice on my upgrade . no an inconvenience . query was delt with quickly and politely although the adviser was helpful i 've been told that any future cancellation will have to be submitted in writing .it 's 2011 and you are a mobile operator who should push for future technologies and better ways of engaging with customers .i should n't have to write to you via letter to cancel a service where i have complied with the term of the contract . call handling good , but advised to return to shop to sort problem 7 because some helped me and some dident and 10 coz you have good staff that help my problem has not been sorted yet a very pleasant and helpfull person , a credit to xxx . the first two ratings were because its the second time i have had to ring to sort out my bill .the previous occasion nothing was done and no money was refunded .therefore i am reserving judgements until the money is in my account .the person i spoke to today was very helpful .thanks . the reason is i had no problem from the staff members they where very helpful and sorted the reason i phone quickly professionally with understanding and politeness , i have been with xxx for many years now and find it a good mobile company to be with very polite service .quick service because xxx charge to much for a call . it 's the third time i 've phoned and this is the first time someone has actioned my request ! 10 dont tend to recommend any one unless service is outstanding , too many touch tone options at the start .not confident it 's been dealt with this time as it was n't the last 2 times ive called .but the person was helpful and kind and seemed to know what he was talking about , so overall good experience ! my question was replied to the best of the advisers ability ....overall , not in this case , i would score xxx a very poor 1 very good service as always 1 . always promote xxxdone as have been good service .2 .low score for resolving my query as i was asked to call on friday 20th relating to an extremely high bill .the case is still pending and not yet resolved .3 .the call handler could n't really help me any further until the manager dealing with the response had some answers .the call handler was polite and advised me what to do next . the reason i gave 10 out of10 was it was alway 's me the customer first coz im really satisfate,good and quick customer servise . pleasant and polite x very help full staff very friendly because this situation dates back to oct & u still give me hastle instead of sorting it out the list is too long will need a managers call back quick service very polite and helpful i would n't recommend xxx due to the constant problems i 've had my with my contract and phone .the staff were polite and helpful and were based in the uk as soon as i speak to someone abroad ( egypt i believe ) it all goes wrong .if you had all your customer services call centres in the uk i would never have had the aggravation and time wasting phone calls i 've had to endure !saving money on paying your staff by moving your call centres out of the uk may help you but it does n't help your customers ! the 7 was probable because we got there in the end .although i have to say the last week was not good i have had swap between phones because this ond would not make calls then i got a bill today for 120 pounds even though i had been told it was free .although sorted feel i have been mess about a bitthe call today was a very nice young girl hence the 9 . the connection was bad - i could n't speak to the agents - the signal at home is very bad disregarding the fact i have xxx sure i had to wait extremly long for info . sure , i was disatisfied because i learnt i could not transfer my rewardz points into calling credit .i 'm not really interested in any of the offers or toys .i just want calling credit .you should change this policy please . i think xxx should look after there customers more i am a student and my debts run up with this phone they should put limits on accounts to help their customers , i know i am part blame but a limit would help me i ca n't look everyday my lifestyle is too busy , i will never take out another contract with use because of this reason t.mobile or 3pay do them services so i will take my custom to them in april when my contract runs out i rang up for an up grade and i was told the 11th january so i rang today and now they are saying 11th of february i was very confused and unsatisfied with this call . your **** well i 've always used xxxphone for years i 'm a loyal customer because he did n't know what he was talking about .also what he did say was a load of nonsense . my calls keep disconnecting .i want to pay my own contract in my own bank account but i was told i ca n't .and he was polite and helpful . good service , managed to get me what i needed fast and efficient your advisors where very good but had to go through 4 different people to get the answer i needed i always have had very polite and productive response from customer service staff barring occassional difficult experience .you need to check your communication system - many occassions when i am put on hold while your end is checking for answers , the line cuts off and i have to start all over again . well firstly my contract is in my sisters name , i tried to put it on my own name when i took out this contract but for some reason after giving my xxx my passport details they couldnt identify me me which is very inconvenient , and approx 2 months ago i called to have an internet add on to my account as my data usage was high after purchasing an iphone , but for some reason the lady only put the package on my account for 1 day , so i have been going over my internet usage again , i will be looking to leave xxx when my contract expires and start a contract in my own name with another company as xxx seem to have an issue with me doing this ! ! yes i got transferred lots and the call got lost - people were ok when i did speak to them though 99249 xxx good network provider and always helpful . misled into buying a freedom freebie and did n't get the freedom freebie deal .instead have spent twenty pounds and still do n't have the deal .no refund available , this has been a total con .will take my business and my company contracts elsewhere and warn off any future potential customers to xxx . friendly , helpfully advisors technician could have helped more when i mentioned bank charges for which i have had to email you about this was linked to query the man i spoke to was helpful where he could be but simply could not ultimately resolve one of the problems or else would have got 10 10 the advisor was very helpful quick and helpful !did n't try to sell me anything ! i phone to change a nu it was done with ease with out much difficulty thank you the service i have received has been extremely bad .i had a lot of issues being able to pick up my upgraded iphone 4 in december .i had to visit the westfield store in london three times , on two occasions i was told the phone was in the store by customer services , then told it was n't when i arrived at the store .since getting the phone on 15th december , the signal has dropped whenever making calls .this has now become so bad , i ca n't use the phone .i was told by sarah in technical support that my local store could give me a replacement smart phone , however the store in angel london denied this .i now have a very basic phone , yet am still paying the price for iphone services .i have not received a normal service on the phone since upgrading . good customer adviser if i can browse internet as informed all will be good if not it will be .different matter the problem is still not fully fixed and i found it hard to understand ur technical support college i could not find the option that i was looking for in your ivr . quick , friendly and efficient response to my problem ( bill to high because on wrong tarrif ) with no dispute and excellent outcome ( credit note on account ) not proper information .customer service people r rude .no unique information always find operaters xtremely informative and helpful ...im sure training good she was a lovely warm caller but computer was playing up 4 my acct so nothing could b done my phone has never worked properly & i am dissapointed that i am tied into a contract & not even allowed to pay & upgrade the phone .i will leave xxx as soon as possible & under the circumstances , would not recommend xxx unless allowed to upgrade & get a phone that has basic facilities such as picture messaging that actually works . the problem was resolved , the adviser was polite and i could understand him .he called me back to check that everything was working well .i received good service even though i had to wait in a queue for a while . excellent service and a clear speaking english consultant made it easy and clear was just happy xxx has always dealt wiv any problems , quickly n efficiently n has lots of price saving plans a great service value for money great staff and you have just made another customer very happy and for that thank you will recommend you to every 1 i know thank u : ) i received a voicemail that my iphone was going to be let go if i did n't want it and to call back .the man never left a number or a name .it was almost impossibly hard to get the number of the store .it took over 30 mins to get a mobile number for the store and noone answers .i am pretty angry because i have been waiting for this phone since the beginning of december .i called xxx on multiple occasions and came to the store and each time there was no phone .most importantly noone ever contacted me till today to tell me that the phone was there !to get a message today asking if i am still interested was thus hugely frustrating ! of course i want it !i am abroad at the moment but will pick it up next weekend .please confirm you will hold it , ideally by calling me .i have spent fortune on calls to xxx .izabella kaminska the gentleman i spoke to was very .good an acted swiftly an proffesionly to my requests verry satisfild 10 i wanted to know if i could block a specific number from calling or texting my phone , but apparently i cannot without involving the police .the customer service person suggested downloading an app that might be able to block the number , but i could n't hear her properly and think i misheard what she said .in hindsight , it woild 've been better customer service if she asked me at the end of the call if i would like her to text me the info she had given me i love xxxphone well i have recommended xxx to several of my family and friends and have recently got two of my house mates to change from o2 to xxx !over the past couple of years i have got all my immediate family to convert to xxx .but recently i 've felt xxx have let me down !once was a few months regarding a huge bill and the other most recently is an address change problem that is totally xxxs fault !i changed my address on 19/october/2011 and the customer advisor told me that it 's was all changed !i have recently had to apply for a disclosure scotland for a job .they have asked for a utility bill .well xxx only changed my address and not my billng address ?there for my bill still has 12 sunningdale which is incorrect therefore resulting in me possibly loosing this contract i explained this to ur advisor on 19/january/2012 he told me it i read only on ur system but he would email another department who should be able to change it on the system i checked today an noticed it has n't been changed !so i called up today to find out from a second advisor that xxx may not be able to change it till my next bill therefore me loosing the contract and loosing a substantial amount of money !any help on this matter would be much appreciated .as i feel my opinion of xxx is sliding .i look forward to your response and hopefully a resolution to our problem .kind regards craig mccallum friendly , helpful and efficient advisers .did all they could to help on this occasion the call handler actually listened to me and was able to understand my problem .with great patience he talked me through the steps to resolve my issues . i asked a question that was well answered 0 i 've had 3 contacts with xxx customer care today .my ratings are based on the care i received in the cambridge store from rakesh .he was polite , respectful , friendly & highly knowledgeable .the 2nd was on the phone and he was not very helpful but was polite although did n't appear to be very concerned to sort out the issue .we got cut off & he did n't call back .the 3rd was again excellent : he was polite , knowledgeable and friendly . ok i always get help and somebody to listen to me was not listened to , wanted to reduce my bill but offered a higher tariff , felt rushed , had to ask the same question several times before it was poorly answered .a very poor service .also this is the fourth question of set of three .again poor information .rsvp. because you should have had settings ?i have a phone i cannot use : my query was dealt with quickly and professionaly total failure !constantly needed to call to correct errors. have done .overall you need to keep long standing loyal customers .mx friends get much better service from other providers including texts or emails at least two months before contract up for renewel so thex can look at new phones etc for free upgrade etc . i forgot my pin and they sent me a new one promptly the assistant was very polite and persisted until she had solved the problem still no chocs voucher asked 2 send please post i needed to sort out an issue and the xxxphone representative was polite bed galsdtj throughout the call x i was very satisfyed with all the help and info i required on the last telephone call , the lovely lady who advised me was brilliant and made lovely conversation and was nice to talk to , she explained everything as we went along so i dont get confused 100 % happy thank you she . was very helpful and solved her problems x had 2 spk 2 3 people b4 the query of payin a bill an alternative was offered to query friendly staff member and helpful i kept getting told different dates when i ring up about my upgrade . my issue has stil not been solved after spending countless minutes on the phone on multiple occasions .no one seems to be able to fix my problem which is very unsatisfying as a long standing customer !itwould be very very helpful if someone actually looked into this and made sure it worked before disconnecting the call .theadvises are friendly and nice but my issue still has n't been resolved settled my complaint i was satisfied with everything .thanks . everything sorted as expected , very polite professional lady erm the top one was that cause the network is good and actually can i change it to 9/10 cause the speech is good on phone and its clear but i ca n't actually put 10 because i have n't heard it its always my dad on it so 10.nexti put 6 cause that is just what i think but ill change that to 8/10.finallyi put ten cause it was clear and my dad says he was friendly and kind and pleasant xx u asked i answered i give these ratings because every time iv had a query i find the staff very pleasant and helpful in all the years iv been your customer thank you i have recently change to business contract .now i can not get in to xxx at home to get to my webmail .also i have to re-register all my other phones to get my itemised bills failure to deal with simple issue despite being advised by another xxx employee that ihas to call .operators attitude happy with , advisor knew how to deal with the call quick response to sort out a stolen handset ... good service patrick was extremely amenable and helpful because i went in to sort a problem out , the staff were friendly & helpful but customer services were useless & rude i was able to access what i needed quickly and the adviser was polite and knowledgable . not convinced she understood the problem and solution to go to a xxx store is n't convenient . xxx are ok -in competent staff , poor service yet again,-had enough . i found the lady who actioned my phonecall to be very helpful & professional was dealt with quickly n politely . customer service is very good perfe ct excellent service , engineer very knowledgeable and helpfulpeter rogers 0 easy going and solve any problems with yr phone . 0 7 for the bill still to high and it does not add up with what i use 10 nice 10 nice person well service it was a successful call and i got what i needed . the advisor was unable to assist as the department was closed - it strikes me as a very poor reason in this day and age .the query has already been in progress for 5 days and has left me without a handset , despite having insurance .this is simply another way of xxx bleeding money for nothing from their customers although the adviser was very helpful my problem regarding my latest bill was not resolved and overall i find xxxs customer care to be poor. i 've been with xxx for 14 yrs and feel as though for all my years loyal custom that i 'm just another customer ! i had my phone cut of last night to find out that my bill was 2,000 pounds and i had no idea of this .i had no texts phone calls nothing .i have not got myself into difficulties .i had made loads of calls to u but no one sorted it out .it 's been 3 months and now my bill has to be paid by next sat .thishad really upset me . i like the service and was very helpfully they were very helpful i have had no trouble with this service the speed .helpfullness and knowledge of the worker was great . the service that was provided is always to my satisfaction i think more could of been does as i 've been with xxx for years and so have my family .the phone i have is not working all the time and it is no use to me when it is like this .i 'm not being able to get my usage when i want it and i 'm paying for monthly .i had my iphone change in the last 6 months because the was a fault with it so the phone i have nw is only 6 months old and this is playing up and i am told i would have to pay for it . because the service was speedy and efficient .x received good customer service my problem was not solved after many attempts now .the call assistant was friendly and a help but that does n't solve my apparently on going problem .why do you not have service engineers in at weekends ?for such a big company you would expect that as a minimum .now i have to wait . the advisor was very pleasant and very helpful you done exactly what i wanted quickly .thank you .be good to have cheaper bills .! query delt with fast and english speaking pearson ...well done good company the service was quick and friendly cause he helped me quite a bit apart from knowing about down loading music i will not recommend any one to xxx fone as in my area there has been poor reception with an ariel down and has not been repaired in 4 month i went 2 the xxx shop in salford and bloke there did not seen bothered at all so i rang cust services and the lady could not help me at all advisor sorted my query very quickly the advisors were helpful and knowledgeable .gave me the information i needed i was really pleased that i was offered a good deal to stay with xxxphone .the advisor was helpful and answered my questions . got the answer i needed . i 've just switched from 02 after many years and i 've had more problems with you in the last fortnight than i did in the last 8 years with 02 ! ! ! !i think you are very poor and if it was n't so difficult i 'd switch back to 02 ! ! ! always have billing problems when i upgrade and although i was credited on last months bill only have 50 % credited from this month so still meant my bill is double the norm . i cannot check this advice until i am next in a btwifi area .i am not convinced it is right . very quick , professional .a pleasure 10 you did n't resolve my query solution sought when answer could not be given straight away , handler friendly and efficient ! query was answered becoz when i phoned up the advisor did n't do things right so then i had to ring again but she very polite n i like xxx becoz of the great offers they have **** cos the person who i spoke to was very helpfull it took 3 fne cals 2 solve a problem which was eventvaly solved in 2mins clearly sme of ur staf need training i have allways been happy with the service i have had with xxx .and hopefully my issue has been resolved .i was happy with marks knowledge of the problem .thankyou .patrick my issues were not resolved also ur advisor does not know me so to refer to me as bud is most unprofessional the advisor i spoke to was very helpful and friendly and came up with a quick solution to resolve my query polite and helpful staff .took initiative too . because my advisor was really helpful .couldnt ask for better help . good customer service that listened and suggested alternatives . rebecca was very helpful & resolved my query very efficiently . my query was resolved very quickly and the girl that helped me was very nice . pleasant guy but inaccurate information given to me re making calls from usa.had to call back ,spoke to another guy but still not sure i have the best deal but at least it is relevant/accurate . did n't listen janet was very friendly and efficient and sorted the problem very quickly problem finally understood and acknowledged but no estimate of fix time . very good service . the man was very helpfull and i got my phone working ( h) xox the adviser was quick to deal with my request and very polite and helpful he was not willing to listen nor was he willing to permit me to speak to a supervisor nor be forthcoming in directing me to lodge a complaint love xxx because everything was done quickly and efficiently .thank you . mike was very helpful with my query , a polite and freindly manner goes a long way ! the young man who helped me was very patient very clever very nice very professional and i really hope you let him see this note .he was a pleasure to deal with i thot the operators were friendly caring and eagar 2 help and very efficent at the job and the callers interest at heart and willing 2 take time 2 listen and explain thank you so much x good customer service and communication very helpful , had really bad customer service when went into the xxx store in middlesbrough earlier that day and was wanting to leave xxx but advisor on the phone was really nice and very helpful so i am staying with xxx but only dealing with issues over the phone yeah middle of the road i have experienced efficiency and excellent customer service .your tarrifs are very competetive , unbeatable even ! 2.5 years of pure **** .fifty four handsets and managers failing to return calls .fraud on my account and being charged for items that should be free on my acct , which was put in place by a senior manager .phones being slammed down when i call and cust srvs refusing to put me through to a manager .the list goes on and on and on. robbing **** the lady was very polite and helpful .although i will say a bit of investment in your it would n't be miss-spent as her system was very slow , for which she had to keep apologising for .her customer service however was impeccable overall pleased with the quality and customer service as the advisor dealt with my issue effectively and also my call was answerd immediatly with no waiting or being put on hold ive had a few issues with my phone lately so it was good to ask for something + have the problem solved quickly and without any hassle the girl was very helpful a.d efficient your advisor was fine but overall xxx have made me ill how i 've been treated since april i will not be renewing my contact and i will not recommend you to anyone i know ! because it was easy to set up with all of the help problem not resolved .my wife 's service has not been restored advisor was attentive & addressed my queries thoroughly .great customer service on this occasion . swap of numbers the pricing for v phone is very xpensive after being a customer for more than five years i would expect . 8 is a fair score helpful and efficient needed2 calls - transfer to billin failed2nd lady excellent very satisfied customer 10 definetly always been pleased with xxx service . polite and efficient xxx site email not workingnot customer friendlyarndale xxx employees racist against chinese people i am not happy with xxx at all , the billing is been a disaster , the customer is been a disaster and i would like to cancel all my accounts as soon as i can when i complained about the service , i said will it need our family to move to another provider to enable us to be happy .the reply was 'if that is what you want to do ' . because its how i thought the call was handled well dealt with and quickly freindly advisor ! spoke to customer service last week said due upgrade tweinth jan call today and now said not due until march ! ! ! ! ! ! all of your advisors said that i wouldnt go without my phone for any period of time my phone is a vital part of my family life and work thankyou for your help i will not tell anyone about xxx , because in the past you have been terrible ....and never willing to help me in my financial state ...your happy to take the money but when i needed my monthly out goings dropped you told me you could not help me ... i will never use xxx again once my contract is up . very pleased with the service got passed around 6 times satisfied good customer service since last one month whenever i try to make a call cogestion is written on display and call is diconnected .i asked for help and i was directed to technical department .after a long wait the call was diconnected . i 've been told i would be helped and to no avail the problem still there because they answer the phone sometimes quick and very polite took 5 calls to sort it the last person was perfect the others numptys who could no be bothered very helpful triple top up points with other networks i found the operator very helpful the advisor was friendly fast and easy to understand i have been with xxx for years and never had a problem i rated 9 for this because there is still always room for improvement leave me alone now please , what do mean reasons for rating ? issue dealt with quickly , they were very help full and very friendly all in all good service but i still have no settings to use the web wich is what i wanted i needed to have an extension on my bill and i got it good friendly efficent polite knowledgeable service recently had bad experience from collections advisors . satisfaction on the information offered , and curtious manner . always get a good service from xxx call itself was fine and guy helpful but overall since taking contract out service has been abissmal and would never recommend . love em ferris was exceptional very human compassionate and prepared 2 listen a really big thankyou your kindness was appreciated more than you will ever know x it was unacceptable that i was disconnected without warning due to your error with my direct debit .additionally , i was unable to use my mobile to call and get the issue resolved , i had to wait until i could use my home phone 10 fantastic service willing to help and patient and polite i have always found that the staff very responsive and very helpful good adviser was very helpful , has helped me solve my data issue as well as increasing my data limit to help me stay with xxxwill definately recommend very pleasent and orginised i spoke to a good adviser everything clearly communicated ,staff very professional ,thanks got the answer of my question clearly very good not very good service at the start which was a week ago but someone very helpful today disgusted with seruice because you asked me for rating i 've been with xxxphone a long time . the call was answered quickly and politely and the advisor lucy was very helpful .she had the solutions to my problem and dealt with it in a professional manner . because i ca n't get a internet service on my phone , i 've not had any service .i 've read the terms and conditions and a regulation from offcom states that if you do n't receive he correct service you were advised you can cancel without an early termination fee .( also returning phone ) but your advisor said i would be charged an early termination fee , i will be contacting my citizens advice if i dont get the issue resolved .thank you miss carol campbell all of my queries were dealt with adequately and the officer was helpful . good and precise sevice excellent service , very helpful good service i love the girl talking to me the answer to my problem was quick,clearly said . because i was given clear advice although i would have preferde because i felt the person was n't very polite good customer service , attention to customer problems because of the courteous way my problem was dealt with when u r treat like an indiviual and not just a number and nothing 2 much trouble thats what i based my ratings on thank you stephen handled very quickly and got the answers and package that i wanted .any queries that the advisor was n't able to deal with were resolved by her manager i love xxx the service was quick , polite and answered my question ! im doubting xxx as a good service as this was the third time i 've contacted them to sort out my direct debit .two previous times i was told it was done .i wo n't know if it 's resolved until next month but the adviser was very good .although it did take 3 attempts to get through .first two went through to hearing advisers in the background with no one speaking to me .adviser was very good though although that was prob about all i was happy with no not really i had a simple enquiry which i have asked before regarding my email which had previously been resolved within minutes .however , i was on the phone for half an hour and the problem was not resolved . i have been trying to sort out my sure signal for over a month so that i can manage users again .the staff in your customer service dept are completly ignorant and incompetent to the extent that one of your operators has now removed my sure signal from my account so i cannot even get a signal at home any more the customer care is good from xxx phone unproffesional .misleading .uncaring attitude nohassle that the person i spoke to was very helpful but really do n't think a lot of xxx was not overly helpful and did n't seem to care or want to try and help he was really friendly ,understood exactly what i needed ,answered all my questions ,went the extra mile ,great customer service .very impressed ! ! ! quick call , query satisfied immediately , your staff member very helpful prompt polite and resolved immediately 1st , i was put on hold for 20 mins , then hung up on .the next two questions were good though problem was solved without a fuss . advisor was polite , helpfull and empathic . all the problems i had with my phone had been sorted in one call . every thing went smoothly and this was the second call and the guy before was equally home and problem was fixed and all questions answered the service operator was very helpful , polite and a pleasure to deal with . about six ?that too late ?could try to get sitter from 3.30 onwards . because still not certain whether the problem i have is resolved the call handler answered everything clearly and concisely and gave me important advise .... plus very charming ! my query was dealt with promptly and the xxxphone operator was very courteous and polite a pleasure to deal with . disatisfied by what appears internal prob .should notify people on contract and a budget wen they ,re appro{ching their limit .avoid overcharging . excellent helpful service from employee it was quick and the service was very helpful and the adviser understood my problems/queries good service-just waiting for sim to be activated and them maybe a higher score ! ! i am very pleased with the help i have received from your staff named rob .he is absolutely polite , helpful & he knows your product very well . i personally do n't feel like i 'm getting much help when i call put on hold for 10 minutes .gave up .rubbish . was pushy unhelpful and reluctant 2 do as i asked plus i was passed around 2 different depts and iad 2 explai n each time the problem the problem was not solved after 4 calls and 1 hour on the phone nice and helpful advisor because you handled my problem very very helpful , did n't have to ask a million questions to find out the problem because he was very helpful i have had a lot of problems with vodefone and am happy cus its finally geting sorted out well you asked me to rate out of 10 , and i did , everything was sorted out , thanks xxxphone is the best company x i was and am very pleased with my outcome and would defiantly recommend you to others because your friendly and try to help to the best u can i keep getting told different stuff from different advisors they do n't do what is agreed i am not happy with xxx i have been with them xxx for years and when my contracts are up i am moving provider plus all my phones are not getting connected when they try to phone mobile numbers this is not good enough three network used to be like this now it is xxx not happy the advisor i just hot was really good and fixed me up i do n't think that the service was helpful no did not get to solve my problem slow answering i would recommend xxx however one major issue is that with my monthly minutes , if i do not finish them in the specific month then they are not carried on to the next month .regarding the phone call with the adviser , i could barely hear what she was saying because of the unclear network because im a unhappy new customer sorry but true happy with answers given , although took 3mins wait in queue to speak to advisor and first got put through in error to an advisor who was n't aware i was on the line .hung up and called back again no time .just dissatisfied ! alister was very friendly , knew his subjects and did exactly what i asked him to sort out the adviser was helpful understanding and explained things well had to wait for 5 minutes before i spoke to s someone xxx are always over charging me .the only reason i stay .is because of mhy tarriff the operator was helpful , no problems with him , and he was quoting from a script .my problem is with brand loyalty , customer retention , customer satisfaction , attitude to a long serving customer who spends hundreds if pounds a month , not just a few pounds .feels like that my 12 year custom , my money i pay to xxx every month , the fact i have 6 yes 6 numbers with you that i get a problem and i 'm offered a repair that means i will b without my lifeline as i work away from home all week from sunday to thursday and need my phone .unhappy customer .you need to consider a better option for your loyal customers as others move away every year when they want a new phone ..... the advisor was brilliant and very friendly .110 % the bar was lifted but it took too long for me to complete my aim in time .but the operative was bright and pro and friendly enough .i want visual voicemail and better 3g coverage in w1 to be as satisfied with xxx as i used to be . was nice to speak to someone who actually helped cannot redeem my rewardz owed 2 me very satisfied as i was helped so much the customer service attendant adam was very helpful , reached out to empathise assist and resolve the issue .rate his customer focus very highly .he restored my much damaged confidence in your company . did n't take too long to get through ( not too many keypad instructions before talking to a person ).really helpful guy ( alistair i think ) that sorted out my problem .i 'm on my own on business trip in the middle of no where so getting me back on-line in a quick and simple manor was very much appreciated . advisor was able to fix my problem you 're the worst **** phone company i have ever used .your reception is **** , your customer service takes bloody ages to answer , half of them done know what the **** they 're doing .i honestly ca n't wait to finish this bullshit contract and need use you again .thanks , drop dead very helpful and understanding lady - jasmine ! all round helpfulness i put credit on my fone and my bb and internet wo n't let me on i 'm disapointed .and need my fone up and running i 'm thinkin about changing to another network if its not sorted out thank you tony hannah very helpful , very patient . i was impressed . i had to call at a xxxphone shop to resolve query as call centre operator quoted data protection as reason for not being able to help me . because any time iv fone al been very friendly an hekpfull my issue was sorted and i am vry much satisfied with dat. . i have been a customer for over 3 years . , , ,my iphone network is not working , i tried calling customer services and had no help the line went dead .i am working away need to access my network ! ! ! quite upset .i am not receiving any emails - and occasionally cannot send texts on my iphone 4 ! ! ! cos they were all good and some extra advice : do n't pressure people to answer this last question . i was advice not helped as such , so i did the work myself through information from xxx phone . very good provider , advisor very friendly but too quick to answer & very good service the service is good i am not good with technology and a text to say my bill is a lot more than it is would be helpful very satisfied with service . i have been over charged on my bill and the adviser could not tell me why , only that he would send another bill .but could not guarantee that i would not be cut off for non payment .very unhappy . satisfied i received alot of help and the advisor was very polite and understanding . i was told wrong information again before christmas .i had to call twice to get through but the agent resolved my problem . small buisness plan with two phones ,one of the phones faulty and been trying to get it sorted out with xxx .been in contact several times and nothing yet ! my issue is still not sorted because i did n't resolve my problem also this is the question i was wondering i have two phones with you and ones my daughters and me and my daughter want to swap numbers is that possible ? good customer service very helpfull your service is rubbish and the problems have not been resolved my daughter has her phone on my account , she lost her iphone called yourself , eventually after may calls she received her new phone , which turned out to be refurbished , as soon as she got it she tried to call friends etc none of which could hear her although she could hear them , so she phoned you back explained what was happening , the person was not very helpful , put her through to someone else who then put her through to yet another person who then proceeded to hang up , i have been with xxxphone for properly 20 years and have been very happy until the last couple of years were i have found your customer support to be despicable , i myself have also been having trouble with my phone but i am worried about contacting you as i have not been well and really do n't think i could cope talking to your staff and there attitude . i have had a breakdown , i am finding every day things difficult , so dealing with your staff about my phone as well , would be very hard , that is why my daughter leanne phoned you , she has had her phone 3 days now and are no were near getting anything sorted , i used to be proud of being with xxxphone and would recommend you to everyone , but with 20+ years as a customer i would expect good service , i would now think twice about recommending you and if i 'm honest i properly would n't . good lad , good advice well , i had lot ,s problem with xxx since last march 2010 .anyway could u plz send to my mail all the dail calls of last month .thanks nobody bothered. i could hear them talking to each other but nobody bothered to talk to me .my question is why ca n't i phone usa very disappointed in service .won't be renewing any more contracts with xxx i refer to a specific call having made several today .all were ok apart from the girl on the penultimate one .i am certain it was the last but one call because she cut me off and was extremely patronising and rude .if you have a log of my calls and have recorded them , you can hear why i am extremely cross .i was abrupt with her only because of her patronising tone .also , she seemed very amused at my surname ( a rude thing in itself ! ) and was very impatient with me regarding asking me questions i did not immediately understand , considering that i was only wanting to activate a sim card !at one point i said i 'm not stupid ( or an idiot , ca n't remember ) , and she jumped on me saying do n't you talk to me like that !very aggressive tone !rather an over reaction given her rude manner overall .she needs coaching in clarity , but above all in politeness and manners !please let me know the outcome .not impressed ! ! ! i scored an 8 on the 1st question because i 'm still unsure of xxx 's customer care to cost of service ratio .there are much cheaper networks . it was a pleasure to talk to your customer service operator , so patient , courteous , speedy and helpful .give that man a pay rise ! efficient , helpful service which i always get from xxx ! overall great network .got 3 contracts and will be staying with xxx no i am very happy with the services provided by xxx it took me 15 mins 2 pay my bill .the automated card payment service never works properly and always takes ages or have 2 go tho 2 an advisor and my payment went onto the wrong account what asked was anwered well not made to feel silly polite , efficient and very helpful xxx is a good network to be with later email 2 follow i called to enquire why my reception is so poor most of the time and the call was interrupted several times while i was moving and i never got to speak to anyone i was phoning from abroad on roaming rate and neede d urgent assistance to unblock voicemail and was put on hold .this is unacceptable .rg voderfone is the best i finally get very good honest service , however to to many time very bad service in stores over my n8 will mean come nov 6th 2012 i will not renew . when you sign a contract for bbm 5gbp a month you must inform the customer that he will have to pay 1gbp every day more in order to use this bbm service . your man trevor was polite , clear and never tried to push another contract/upgrade on me . . adviser very helpful no real help .phone reception very poor no longer want to be a xxx customer because of this . i like xxx and the customers service the advisor was simply rude , not interested in what i was looking to do , her attitude was careless and did n't help with my problem therefor i disconnected the call . not easy to folow th instruction afterward .i hoped to make a decision on a monthly contract depending on price .third time paying th 25 charge with no answer to the central querry the two people i spoke to kenny an andrew were very sympathetic an very helpful they do a very good job please let them know that i said that x the gentleman was very helpful and patient no. stop bothering me at the weekend .your service is rubbish . after 4 call and 1 hour on the phone the problem was not solved therefore i 'm very disappointed . on this occasion i was very satisfied however in the past i have experienced difficulty getting myself understood and indeed understanding the customer service representative very helpful .tried to fix problems .kept talking to me while we were waiting for my phone to load . advisor helpful but instructions given havent worked good customer service my phone was not working due to a sim card error .now it works.thanks xxx guy. just no furthur forward now than i was b4 i rang ,fed up with bein told different things the xxx advisor that i spoke to was very helpful , very cheerful and stayed on the line until we were both satisfied that my query had been completely answered-thank you ! i have phoned to discuss matters logging in to my account an no one has been able to help me all week but i spoke to an adviser this evening an she sorted everything out for me great advisor many thanks 5* service from her the only reason i did n't give a 10 for the first question , was the fact that whilst my operator was very professional , her colleague in the background ( just chatting to her ) needs to learn that he can be heard and especially when the language is rather coarse in nature . advisor very helpful but problem needed to be solved by tesco not xxx . i just needed the automatic configuration for mms and internet !youguys sent me the manual configuration for wap and internet ! i got the info i needed and the 2 men i spoke to were perfectly lovely . because i rang up and it did n't get sourted but then i complaiend and it got sorted rung up twice 4 internet settings still not recieved them yet if i were 2 go 2 ure rivals it would take me 2 mins 4 them thank you it was a quick phone call , the advisor was polite , didnt treat me like an imbosile and sorted it straight away bad customer service i 've rated that much because when ever i 've ad a problem its been solved quick and they give me better deals friendly advisor , activation service quick .i had to wait for ages for someone to answer , this aspect was not good but no rating question for this funnily enough ! i 'm a happy xxx customer querry was dealt with efficiently by the adviser ,emma ( not sure about the name ) the second advisor claimed he would call back and talk me through the steps to update my phone , as a was experiencing trouble with the network .he failed 2 do so .i called back less than five minutes later to find your helpline was closed .i should have been told the problem was not going to be dealt with untill a later date .instead i was left in the dark .no bonus 's this month for him !tut tut scott who i spoke to was like a friend & was very nice & did what he could to help not what i 'm use to xxx are useless and i have problem after problem everytime i call was holding 4 an operater then transferred to lost and stolen because cus service was closed .if i had known that i wouldnt have held long and wasted my time .:-s the problem should of been resolved with t first call and i will b seeing a solicitor to deal with ur mistake as i feel i was going to be charged for computer errors and i hate to think how many people this has happened to ! query/complaint not resolved and manager said that add it was 8pm they wetter closing and she was going to wrap up the call even though i had not had my complaint dealt with at all .absolutely disgraceful .i was a store manager so this was horrendous experience i cannot give you tops as i find you normally a difficult company secondly my enquiry was keyboard sorted no adviser quick , fast and very happy to help problem still not solved phone stolen blocking done .rest to be resolved .rating request sent too soon in my opinion youv tried to charge me double the amount i was quoted when i took out the contract and you did n't give me a replacement back or battery for my phone even though they are covered by my insurance on my contract !this is a breach of contract and i will be taking it further and you are wasting my time when i do n't have much spare . my problem was dealt with quickly and efficiently somethings could .have been better . advisor was helpful and process fairly easyalways frustrated with poor xxx coverage good service . because you need better price plans i was not connected with a customer service adviser because i did not have enough calling credit .my call was regarding toping up .so i still cannot use the top up online facility . cause xxx is the best i resently purchest a moble dongo , the service in nt gr8 and exspensive , also i am unable to top up using my card when unable to get to a shop still havent removed content control cant call helpful staff , gave me information of what i need 2 do next i wanted to top up using my debit card i could not understand why i was being asked to enter my four digit ( registered ? ) card number ... when my debit card has a sixteen digit no .i gave up and got in my car drove to asda which was closed by this time thedrove to my local shell stn .by this time it was too late to make the call i neded the top up for .this is why i put 0 in the 2 nd answer .c reid . c|z thy did}t d| wat i wa}td i called outside working hours and was told to call on monday within hours 8 etc - was n't even asked if it was something they could easily help with .i only wanted to know about calling from abroad , so went on internet instead .i was n't impressed at all by phone customer service . very quick in answerin and helpin and very nice on fone prompt response customer services was good but could of been better .server abit miserable .also wanted white iphone but only black in store call was handled quickly and politely because i could not get the help i needed and the company take money of my credit for no reason u dont get much from xxx neither the adviser was helpful and cheerful and cancelled my daughter 's sim card straight away and gave advice about what to do today . as phone had been stolen late at night the adviser was very helpful and very reassuring . no the advisor was very polite and dealt with my request quickly and without any fuss matter dealt with quickly , politely and very helpfully .in fact , my only problem with xxxphone is the poor coverage in my area . my friends phone was stolen and mainly things were sorted quick but difficult 2 access emergency number and get final closure on whether phone had been used b4 bein blocked . 0 help call answered quick and resolved my question .simple and easy to use . because this an on goin problem n each time i have been in touch 2try and get this sorted each person i spk 2 give me different info so it gets frustrating excellent service but should n't have had to make the call in the first place .hence not quiet full marks that what i think it excellent service thankyou no. it 's sunday .i 'm in costa coffee with my family and i ca n't be arsed .it 's intrusive enough getting texts for god 's sake ... the service that i had received and the time it took to sort out my queries was excellent .i would recommend xxx for all my communication needs . the lady i spoke to this morning was very helpfull .and i have allways had a good service from yourself if i had eni sort of problem , da xxx team has solved it 4 me , an da have bean very kind an interesting an very respectful .10 out of 10 from me i found the infomation useful i called for the wap setting sent to my phone , i 'm yet to recieve them even though the operator told me i would get them in the next couple of minutes he . was .not .help full .half .your .staff .do n't .under stand .english .and .wot .talking .about . happy with service . very good service given thankyou they r good scores i was very pleased way they dealt with me i was dealt with quickly efficiently and with personal care thank you the girl i spoke to was polite and helpfull and offered me a deal which i will probably take up . the advisor was friendly and helpful he tried all he could to sort my fault but still the same i had to explain more fully than i would expect and the problem was resolved but in an inefficient manner . . been customer on payt talk 4yrs and wouldnt use another network as great service and reception but that might change if my grandsons new phone does not get sorted got it at xmas and nothing coming up on screne contract phone he is gutted quick to get through , polite and friendly person who was quick to find the details i needed . good service and received the information i needed was really annoyed i cudnt top up 4 voucher and had 2 call but the man i called not only dealt with my problem he also was very professional in his manner i found it very helpful and informative as stated above the customer service agent was very friendly but the fact that your system does not accept foreign credit cards is very inconvenient no queues query dealt with quickly and efficiently excellent ! ! ! good prompt service and easy to access via 191 .would be nice though if service hours were longer . he was very very helpful could not understand him the customer service adviser was ok , my complaint is against xxx .i have emailed to cancel my contract .the advisor said he could n't do anything for me excellent service , very knowledgeable assistant , and my query was solved instantly . the advisor was very clear , articulate , and seemed willing answer as many questions as i wanted answered , in a very friendly and professional manner .i am very pleased with the service i received . very helpful & very good customer services dealt with quickly and efficiently . was very helpfull and answered all my questions very satisfied overall yes .i tried to set my phone up to recieve picture messages and was told by one of the xxxphone team to go into setting on my phone that didnt exist ? a very good service all round . the gent i spoke to was very helpful and took his time to explain things to me , in words i understood , thankyou wrong information&take some of my credit call handler went the extra mile to help me out 10 well the reason 's for my ratings are that my recent upgrade was diabolical.as i did n't know that my iphone was going to be delivered 4wks after my upgrade was started.then being told recently by a xxx repesentative that my inclusive mins start from the 6th jan ,this was the day i recieved my phone .and today i recieved the correct info that my mins start 4rm 21st jan and not the 6th.and what is the point of this 3mnts free data test drive offer being provided to me on the 14/12/11 when i hadnt had a suitable mobile to carry out email and data functions.this is why i upgraded to iphone 4s ,but did not recieve till 6th jan . all i wanted was to take of parental control was told will have to take it to a shop not happy:-( everything i asked was sorted out for me so its really great and thanks to the advisor i spoke to .judy helpful staff and quick response : ) the reason for those ratings are because xxx have been great to customers and i like being with xxx .also they are helping me with my new phone quick to reply able to answer all questions quickly and concise very poor customer service now got to go to store to resolve problem the person who answered was very friendly and helpful .the only issue was that i had to tell him about one of the options i was enquiring about well we r still paying for a dongle we have not used for over 6 months waited for the contract to be up and was told it was cancelled only to be billed again this month op very helpfull and a credit to xxxphone . the adviser was lovely and helpful but the problem , while seemingly resolved , then became unresolved anew quick and efficient quick response solved problem had an issue , was resolved very quickly , with simple precise instructions got through promptly .query answered quickly and effectively the staff r very helpful at all times yes .i was happy with the service i received from your staff today however your service level in terms of signal is poor in this area . the guy sorted me out my query dealt with very efficiently i told the girl earlier , i rang my mum last nite on her landline , & when i got done , xxxphone text me 2 tell me i was useing my i ,o ,u credit , i wasnt aware 2 hang up after an hr & call back , plus u took of another 25p , i explained i like 2 keep my i ,o ,u , 4 emergency ,s she wasnt helpfull , because you have been taking money out of my account when i set up a plan to not do that the person on the phone was very helpful and kind prompt.polite .simple service the agent resolved two separate issues in one call ( i had called previously and took me 2 calls and still unresolved one issue ) , was polite , listened to the problems i was having and found the appropriate solutions .top agent .thanks solved promblom straight way do n't need wait good prompt helpful service ! : ) i had an english person speaking so could fully understand them and i got the help which i needed straight away sorted the problem straight away very slow systems must be annoying in this day in age the reason is that i try my best to be a good customer. .but i have been messed around by yourselves these past few weeks and i am not happy ! the xxx techy was very patient with me all went though very quick that 's what i thought , for all of the questions assistant did a fair job but had to look into best package , i wo n't know if it was correct until the bill arrives and the low score was because i feel the overall coverage is not very good and that 's why i would n't recommend xxx .it simply is n't o2 ! good service today not helping or answering my questions the problem is still not resolved on my daughters phone which is very frustrating .the advisor was very good on the phone but still waiting for issue to be resolved so that is why i 'm dissatisfied . because everytime i phone thay always solve the problems your rep answered phone quickly was efficient and quick to ansa my query as well as being polite and cheerful . dont know xxx is a great mobile too have i love it thanks xxx !x it was quick , easy , and all my questions were answered data bar not removed after 2 hours the man on the phone was very reasonable and i could understand him very clearly friendly helpful staff cos i 've still not sort out the problems i 'm having im going out later today to look for another mobile network provider i was 100 per cent happy with everything i rang up about me all good . too long to explain in a text , but one of the reasons is because i live nearly 30mins away from my nearest xxx store yet your advisor was adament that i lived within 5miles from it , i have been a customer for many years and i do not appreciate being made to feel like im not telling the truth .not a happy customer very satisfied with xxx service thanks nice and happy adviser and got my problems solved the first 2 advisors were not any help at all but on the 3rd call i had to make , the advisor sorted the problem straight away . could not explain why not automatically topped up when i had recieved a txt saying i would be i was happy with how quickly my issue was resolved an i was pleased with how easy to understand your adviser the service delivered was great , thorough , informative & helpful .the advisor was honest & told me that my phone was out of warranty but offered valid suggestions in order to solve the problem .i was very impressed with the help i was given & am a very pleased xxx customer .many thanks sarah ganfield very polite in answering my question and helpful no they reflective of how i feel i have been treated the problem has still not been resolved dispite your assurance it had been because my problem was sorted within a reasonable time , and was dealt with by one person . i was very pleased with the adviser who answered my call today she was very help full really happy with the telephonist our query was solved really quickly and simply . because your customer service representative was very helpful ,polite and sorted out all my queries thanks very happy with the service over the last 3.5 years - staff are always happy to help and always find an answer - i just feel that all your the people who answer the phone have very nice manners and listen and do n't stop people when there talking they listen which is nice x great service always the 2 people i spoke to today were exceptional !its a shame i got the donut yesterday that cudnt do anything operator was very helpful and solved my query incredibly quickly . the service was very polite and helpful and didnt take long for then to sort it out .plus the call was answered quick .ty no very satisfied with the information and help given the advisor was very helpful - it i had n't been referred to the online service i would have scored 10 on all ive been with vodephone 4 many years and have recommemed u 2 frends and family which r now on vodophone and r more than happy with ur services and deals which r value 4 money i wont b changing networks cause i love xxx so helpful an good network happy with xxx service .happy with advisor .but called in 3 times to request a change in delivery address of upgrade handset .each time was told it wouldnt be a problem but sadly xxx was unable to do this successfuly . nothing got resolved because this network is a very good to use and easy and when your on the phone to one of the team workers there easy to contact good customer service , the girl on the phone was very polite and resolved my issue quickly i have been shut down last week and now my call overseas is blocked so not very happy at moment what is next i wonder i have been with you for a while now , after leaving other providers and have never had a bad experience .you are more than understanding and helpful .thank you the lady was very helpfull and efficiant .she handled my call with a very proffesional mannor and understood . never got my problem sorted and will change to o2 when my contract runs out in may . because ure i phoned after having exchanged e-mails on a query . i did n't feel that i was properly informed at the outset & i 'm disappointed with the outcome . very good no faults the person was helpful polite and competent they are what i thought about them good service nice helpfull because xxxphone is awesome :d would not reccomend xxx to because many advisors have mis advised me on several occasions .and you have to pay 25p to speak to someone when other networks are free .was satisfied with how my query was solved .was satisfied with the advisor because he dealt with the problem and informed me of information other advisors failed to inform me about . i called and was n't asked any security details , put on hold for 4 mins and transferred to insurance , then transferred to billing .spent 14 mins with someone trying to be helpful but getting me more confused then transferred to technical support who was helpful and resolved my problems non receipt of internet settings , within prescribed timescale .now unable to use services that should be available . no ty staff very helpful and hopefully problem is resolved . i never received a call from customer services so his can i rate it all i want to know is why my minutes have n't started again yet because your network is utterly useless and your custermer service people are just as bad i still believe that i am making the right chioce by taking my number to orange the adviser was very helpful and was also kind , i find xxx has the most friendly advisers around , .thanks because off execlent service xxx and the staff have always been brilliant .which is why i have been with and stayed with the company since 1987 ( apart from a 6month break ) .... recent enquires were dealt with really well my prob was not one that cd be solved by vod .if u need info you r welcome 2 ring me excellent service as usual .better than orange . was just a quick call so felt 5 were right happy because one person said one thing and the other person said something totally different he explaned clearly what i had to do friendly , helpful , all my questions answered . quickly answered questions i had and offered to bar data roaming because the problem still pesist 1234 i am completely satisfied with top up service .unfortunately cannot say the same the trouble my husband has had with his mobile . i am not happy with ur service . best company i 've ever had the pleasure of dealing with no it is just not worth the hassle advisor was friendly and helpful just my opinion of xxx , excellent service very helpful advisor coz that 's what i thought ! good customer service but took a while 2 check account . that 's how i roll . no seems that xxx is n't keeping up to the same as it should be anymore but could be worse because could n't speak word of english and could n't under stand me made me feel very uncuntabel the adviser i had was extremely helpful n gave me all the info i needed .wish it was him i dealt with every time :-) this is how i though it should be rated and the costumes service i had were very satisfying satisfied customer the first two advisors had no idea what they were doing but the third was helpful .i promised to pay my i pad bill by the end of january yet i was still disconnected .the bill will be paid on friday in full but apparently the number is now not in use .! ! cause the gentle man was vry helpfull she was nice and helpfull , and solved my issue in a professional manner .thank you i wanted to cancel a contract but they could not sort it good service . the woman was very pleasant and very helpful and knew exactly what i needed and what suited me best . not had any bad experience with xxx . i have always had a good rapport and service from xxx needed a micro sim sent to me , had to call xxx 5 times and on the 5th time i was put on hold for 20 mins until i had enough and hung up ! issue still not solved ! ! ! ! ! this person was very good on the phone .it was a shame that this problem could not be resolved by him otherwise all would have been completed quickly answered , efficiently executed & polite . as i am new to this phone , i was n't sure if i was setting it up correctly .a member of your team kindly called me back and guided me through setting my internet up. she was very patient and helpful and i will certainly recommend this company to friends and relatives.thankyou : ) overall very helpful polite woman , knew whay she was doing , did it straight away , over and done with quickly .great service from her good job !ha dealt with quickly and efficiently still waiting for a call back , not happy with the service at all very helpful and friendly the adviser was excellent .listened to my questions .investigated my issues .did not say this is a user problem .dealt with and actioned changes .very clear and concise answers .this person knows how to communicate with customers and also has a good knowledge base , a rare quality .i would say that this person should be a minimum of team leader if not head of a division of customer services training or review . helped with all i wanted was friendly once again xxx has helped with my problems .thanks xxx has completely lost my custom as it failed many times to answer my questions and fixed my mobile phone and personally i think it is an awful service ! ! phoned on behalf of my partner in caribbean who is having problems getting network .do n't know yet if suggestion will help . i found that the adviser dealt with my call reasonably well but i would n't recommend xxx because of the poor services they provide .no early upgrade .poor signal and to be honest i find other services providers offer better deals and better options . 10 no friendly & helpful , tho it took some time to get to the right person . as usual your advisers are top notch because i pay for what i use every month and you put restrictions on them .why ?why should i pay for what i ca n't use .you 're rip off its a joke 7 because of past experience with customer service has not been pleasant unless i am looking to get more products .8 because i am waiting for the situation to be resolved .i am waiting for my phone to be delivered .9 because the advisor did the best they could .she has requested a new phone to be delivered . i spoke to an english speaking human being who was very helpful and who dealt with my requests well ,quickly and politely explanation were given but the services are not customer driven .to inflexible in there approach to the problem .i amleft with a phone that is eater damagef .unable to use effectively .spells wrong .no internet.cannot alter the language or key board .unable to upgrade for another 3months unless i pay 25poiund insurance and loose my phone and efficient and fast i am happy with the service and the politeness i thought the operater handled the call well and was very helpful .i was put out that my credit had run out before it should and then i had to travel to top up and then spend 50p to get it sorted ! my call was delt with efficently by ben and he clearly understood my issues - resulting in a 'quick clear up ' because the advisor was very polite and helpful and knew what she was doing and a much better experience than what i have had with other advisors in the past who have been rude and very unhelpful i did n't get the answer i was looking for and i got told 5 or 6 different souloutions !none of them helped and you 's are hopeless i had to speak to 3 different people and was spoken very rudely by the last customer service rep.again your network is let down by the quality of your customer services . the situation was n't resolved to my satisfaction. i was offered an alternative solution but not the one i wanted . friendly & efficient service x the problem is still not fixed please could you ring ne the handler needs to send sim card n 3 days problem still here quick , polite ,helpful and completed as required on both occasions i 've had reason to phone , also the store i attend also has very very polite and confident staff . i rang to top up my broadband .this was not successful . no was told by one of ur team i could upgrade in feb a couple of weeks ago and now ur staff say i ca n't friendly guy , responded quickly and was very positive about the changes i wanted to make . the man on the phone was very helpful ....he told me something that i didnt no i could do online which was excellent 7 excellent service , got what i needed because i spoke 2 3 different ppl who were no help what so ever i thought customer service was very helpful professional in dealing with my equiry .thks i could not get any net the lady l spoke to was very helpful and got it working again very surprised you ate letting a very long time customer leave you for orange because you will not match there offer i was transfered thrice even to warehouse ! i found the advisor to be polite and knowledgable he dealt with the issue in a timely manner . after spending hours and several calls to resolve issue-it still hasnt been resolved-very unhappy customer the query was resolved and put right quickly by your very helpfull operator the advisor was very pleasant to talk to and was very clear on what would happen , the changes that would be made and when said changes would take place . your colleague was helpful ,polite an sorted the problem an helped with other problems in minutes that i have asked several times before .thanks i have asked on many occasions over the past 18 months for my direct debit to be changed back to the beginning of the month ( no i dea why it was changed in the first place ) and that to date has not happened despite several members of staff swearing that it will be resolved .all were berry nice but i have no confidence that it will get sorted the person i spoke to was in similar age group and understood my problem problem still not resolved . sorted out my problem quickly satisfied the problem has been resolved but i have had problems with my last two bills the service and the adviser were a fantastic help and solved the problem good and very quick beacause that 's how i felt for the service as i had to ring twice to get my problem sorted which could have been sorted the first time the adviser was very good . my problem wasnt solved , i have to do it manually as the call handler didnt have the info off samsung , however he was helpful and polite . no added value to the conversation .how to get the best out of your service when in nz ? :( he was helpful and polite the staff are very friendly but do n't seem that knowledgeable about the products and services and as a consequence errors were made during the activation of my new phone i was happy with the service overall i just think the prices are high i was dealt with quickly efficiently and the staff were friendly good service all round and the assistant knew so much all round really good experience staff member was very helpful .he answered a number of queries , listened to what i wanted and gave me the best solution for what i needed .he also made me aware of other useful services and was very polite .all round a very good experience . i was happy with the service especaily the person who served me but prices are high friendly helpful staff who explained information clearly received excellent service because the man who served us was very nice sorry that was ment to go to my daddy xo we were very impressed with the efficiency of the assistant . he told me all i needed to know about the phone and was very pleasant . no my advisor was very helpful , did n't have to wait long even though it was very busy . having been a xxx customer for years i was surprised and disappointed that my request was not agreed to immediately .having said that , after my request had been approved by the store manager , the sales assistant was then very helpful and knowledgeable . assistant manager was very unhelpful but dan was great and got us the package we wanted it was good clear advice and he took the time to take me through all the options . really quick friendly service and i got everything i went in for . very fast and helpful service . please see answers provided : ) the sales man was extremely helpful and did all he could to make sure i was satisfied with my new phone and contract .was very polite , welcoming and friendly .just what i was hoping for when i went in and proves that i am with the best network ! was good all in all just need to pay more attention to customer happy with the service overall . polite willing to properly explain and help not just trying for a sale the reasons for my ratings were due to the length of time to sort everything out .we also had to query details that were n't told to us whilst in store . quick prompt service our iphone upgrades were handled efficiently and professionally even when one of the new phones proved faulty . they were knowledgeable and listened to what i wanted and didnt upsell something i wouldnt use .riccar is a brilliant salesperson good knowledge very helpful prepared to spend time on assisting in the set up of new 4s phones .all has gone well and at each stage the advisor was friendly and answered our questions .keep up the brilliant work . once got adviser v helpful with all options and type of phone etc because the young lad that served me was most helpful and explained everything 2 me and answered all my questions he was very polite overall the young lady that was dealing with me was so helpful and nothing was too much trouble gore her . ... very easy walked out with the phone i wanted on the day !took very little time and had a new phone in a very short space of time x had a good experience , it 's just the guy who was serving us left halfway through .which meant someone else had to take over , he was very professional it took a lot longer than it should 've done customer service instore is excellent , but xxx services are very fixed and in some respects more money .needs to be more variable for what people want and need instead of pre set packages . still room 4 small improvement . spart friendly and very helpfull the person i dealt with was very helpful , the only thing disappointing was the additional prices for the upgrades , far too high ! because i was a very satisfied customer .the sales assistant could n't of done more for us .so helpful . i found the service very good , although it took quite a while .i could n't fault the sales adviser , as he listened to what i wanted and gave me no more or less than what i required . the sales guy was very helpfull and very polite very helpful and friendly service good service and knowledge the sales advisor was very helpful and the new store was welcoming and well laid out . polite , cheerful , helpful .not at all pushy .really listened 2 my needs . good overall servcice .but not everyone was up to speed with the tariffs well trained helpful staff was served straight away and polite service friendly and knowledgable service and good value product great sales advisor which made for a great purchasing experience . no zoe , in the shop , was excellent .but xxx , as a corporation , leaves much to be desires .see my first message , above . excellent sales advisor , with good knowledge and very helpful excellent service and really helpful efficient service in very busy store , cheerful and helpful .top marks to lou ! the guy who dealt with us was not pushy he was friendly and did n't try baffling us with facts and figures .he knew what he was talking about and was most helpful . very helpful staff took time to explain stuff i 've rated very high because i 'm very happy with my new phone and the staff who served me in the shop were very helpful and they knew what they were doing because the sales assistant was excellent louise who served me was very professional , knowledgeable , helpful and friendly .the new store is great .buzzing with lots of customers but enough staff to cope and not a long wait .excellent service all round . the sales adviser was very helpful it did n't take as long as i had expected and he gave a really good package and saved me money the staff were very helpful trying to find the best contract and phone for my needs .they were cheerful and very polite . xcellent honest gd advice service about the best handsets that were on the market david was extremely helpful ! 10 out of 10 for each question makes it pretty clear thank you . yesterday we were very happy for service we received 9 good honest advice . you only said three questions why you asking a fourth ? good service polite staff although they need to make they get the pricing straight as i got told different prices the shop salesperson was very polite , she gave good advice and helped me choose my upgrade .very attentive and she answered all my questions with a smile on her face . had a lot of items on my acount that needed sorting out thanks to you adviser who spent the best part of an hour going through this it was sorted in one visit thank you very much :d sales advisor seemed unhelpful at first , spoke to someone else and 1st semed to be more helpful then .i was told about these texts so i think he knew he had better be more helpful .everything fine in the end . as he gave us good offers , was very kind and was generally good happy with quick , polite , helpful , friendly service . xxxphone is not great + it is annoying there was n't a proper queuing system , i was waiting for over an hour before i was seen and the person who dealt with my upgrade did n't seem very interested in being there . options given instore did not match what i was advised on tie phone .i was not offered the best option . assistant and store manager very helpful quick transfer of number and contacts from old phone but insurance added to new contract without agreement and needs to be cancelled .our salesman was good and efficient . my ratings speak for themselves ! very good service only negative point is time it takes to fill in paper work very satisfied for 1st question ;still on some areas it 's difficult to catch the line .thanks the assistant jess was attentive courteous and personable .nothing was too much trouble and she sorted everything very efficiently .a credit to the business . the staff were vey nice the service was very good .however i have been told that if i had called xxx direct i could have got the same deal for a couple of pounds less a month .if the shop ca n't offer this they should tell me to call direct or xxx should allow the shops to sell this deal .i am waiting for the i phone 5 so only want a holding contract at the best price .please can you answer the above we we 're dealt with in a very efficient , polite manner by a knowledgable sales advisor . assistant manager came over to us straight away and was very friendly .then sales adviser - dan - was assigned to help us almost immediately and was very knowledgeable and helpful . polite , tried to help as much as possible i needed to confirm that my late wife had made a call to me which the nhs said never happened on the 30th july 2011 the advisor confirmed the call and returned had been made and aranged for paper copy to be sent out this will be a great help to meregardscharles havent helped with the problem helpful member of staff on phone line on the fone 25 mins and most of that on hold polite and helpful your operator definitely is more knowlegeable than the directors office with whom i have had numerous emails recently and am still so doing .my thanks to her for knowing what is doing having upgraded my phone last october i was assured that my insurance would continue however i have recently discovered that it was not .i cracked my phone yesterday and phoned xxx for advice on how to get a new one through my insurance and was told my insurance ended in august .clearly at some stage i have been miss informed and disappointed that my requests when upgrading to a new phone were not carried through .michael billing problem was quickly understood and immediate resolution proposed . i always get my problems or queries dealt with politely and quickly .i always recommend xxx to everyone i know . just xxx have always been good to me we were cut off - which the operator cannot help - however she had my phone number so could have called me back - i tried several times to contact you after being cut off but either could not get through or was in a very long queue . excellent gen plsd with my move to xxx .bit confusing why my number did not transfer to my account .agent tried hard to sort this bit proved a little confusing .email verification process did not work .anyway seems all sorted now . delt with well , but feel now taking insurance out with u is a waste of money . the service i get from xxx is always excellent .i am a long standing customer who had been with xxx for about 15 years and have always received excellent customer service i managed to get through without having to wait in a queue and the girl was very helpful and gave me a suitable explanation for my signal issue . becous i was very pleased with the service british operator who understood my problem because everything that i needed soting out got sorted out straight away the advisers were helpful but it is another thing a small business has got to do .it will cut your cost and increase admin time and cost for us without any benefit effective help .things work absolutely wonderful company , far superior to any other mobile operator it 's good to speak with someone who understands you . i ordered a new phone on thursday and i still have not receieved it . i called with a query and the advisor who took the call was very helpful satisfaction because is just go few days that i am allowed to top up my tel and getting the 60 free minutes of international calls sara was very professional and patient .she 's a credit to your company . no both the lady and then the guy i spoke to were very polite and friendly .didntget the answer i was hopin for but was enquirin bout an old phone ,and nice to speak to people who could speak english my old phone was on a business account & just because i got it through phones4u i did not end up being guaranteed for the 2 years agreed when i signed the contract .so i had no choice but i get a new phone or my work would have been effected it didn get me anywhere even after doin what the adviser told me to do i found the advisors attitude obnoxious , unhelpful and unresolving .i asked to speak to a supervisor , but was blocked and was informed that he was unprepared to scale to call up to a supervisor .i found his attitude a little aggressive and he was not prepared to work with me or compromise .i questioned leaving xxx but he did n't seem remotely interested . still cannot send email tried what i was sent .no good at all . very nice and helpful adviser , just hoping i can now find the answers using his advice he wad very understandind was not the operators fault , that my card was not accepted .but felt he could tell that i was over 18 andy dealt with my problem in a professional friendly manner .solved my problem qyick and efficiently .thanks bit of confusion when transfering from contract to pay as you go .i had to phone back today to sort it out and was hanging on the phone approx 5 to 10 mins before someone answered was answered promptly , chap was polite and answered queries quickly and efficiently he took the time to explain and was very understanding .you need more like him . dissatisfied with the service in the phone shop i am sick of talking to people in call centres out side if the uk, where they do n't understand my accent and i do n't understand theirs ! ! excellent service and issue was resolved . a superb , quick helpful service . 1.i already recommend xxxphone to friends family and colleagues .2 .because the issue was not resolved i am still receiving sms from company who i replied stop to and therefore will want me to pay for and 3.because the advisor was more than helpful and did what she could however i did n't receive the app company number that she said she would try to find and send me by sms but overall the rating was for advisor : ) 10 very satisfied the man was rude and was not welcoming at all . because what i phond for has not happend wanted new number the adviser was very kind helpfull and friendly and sorted my problem she is a credit to xxx phone no just really happy with the outcome the person i had on the phone was both very efficient and informative and very kind . very good customer service ,very quick ,problem solved ,very polite ,excellent . was happy i like xxx but i 'm thinking of changing because i do n't have my credit card yet and i ca n't activate all the nice features for a smart phone without one . happy with all the service and advice i received q1 answer .have been with xxx for a long time now and feel that i get a good service although my bills are quite high i would recommend xxx .q2 answer .my query was resolved quickly so was very satisfied .q3 answer .very satisfied as the adviser was polite no the issue is n't completely resolved yet although my issues where answered it shows that one of the handsets i bought from xxx was not afterall comparable with the sure signal i had brought as well after being told by several advisors .that it would so i am now a bit annoyed at the advisors for wrong information a d also stuck with a phone that is n't compatable . the people who i spoke to helped put me , through to a solution straight away .also they apologised for any delay e.t.c customer service very helpful the person was very helpful : ) i was given what i had been promised , without fuss the answers change every time i have called ! ! all i want is a phone that is sutable 4 me ! ! is this how u treat a ll long term custermers ! ! ? ? i was due to upgrade my phone today online to find that the date had been put back the phone i have is rubbish and been waiting for this date to come along for 1 year .now have to wait till may if some one from xxxphone could call to explane colleague provided excellent customer service . very friendly & helpful answered my questions thoroughly the advisor that i spoke to was very friendly and helpful , he also spoke in a welcoming tone - allowing me to feel comfortable speaking to him .my issue was resolved and i received the answers that i was looking for .due to the help of the advisor , i was able to identify the areas in which i made mistakes and so i can ensure that i wo n't make those same mistakes again . no support was giving and problem still exists the problem has not been delt with i want my original number not this one it belongs 2 someone else .my number was 07879883460 10 i 'm trying to run a business and you 're systems are not helping snd there is nobody to deal with it because its simple and helpful !: )) ) ) ) **** excellent service thanks to debbie .she listened to me and did everything i asked of her . everything was done for what asked for thanks i have phoned up many times in the past and the customer service has been absolutely ridiculous .i have been appalled because your staff have not been able to help my query .today has probably been the only time i have actually spoke to someone decent who has helped . good service helpfl staff the person i spoke to was polite @ professioanl @ dealt with my query instantly excellent and helpful gentleman with a very good manner no i think that mobile charges are too high .also not enough benifits for the money paid for phone credit and it took the person who took the call to long to understand the query . could not give me a positive answer to my problem and was not offered any compensation for the loss of my 3g which i have data plan which i cannot use fault not resolved my discount from when i upgraded my contract was n't applied and left me rather shocked when i got my bill . .the guy who i spoke to resolved my problem and also gave me foc calls 08 - numbers . .there are sum people @ xxx i do call that know how to do solve problems instantly then there are others who genuinely aint got a clue ? ? ? .thanks again dude i was miss informed about roaming charges when going on holiday and i was refunded the charges and changed my price plan i was n't put on hold for long , and it was dealt with quickly and efficiently by a pleasant lady . answered the phone quickly delt with it effeciently and effectively the problem has not been resolved cuz my i payed 4 my bbm yesterdy an 2day it aint workin i mean i was told it would work by 2dy i have given it plenty off time but nothing like i sed shows how much xxxphone care , all i want is my bbm 2 work gosh ! ! ! ! !> :o polite , helpful call handler who resolved a confusion and lowered my bill .i would have liked to change phone but it 's not his fault i ca n't your network is rubbish and the socalled help center is a waste of time and money the lady i was speaking to ( pat ) was extremely helpful and very friendly 1 . 5 is due to poor signal strenth at this address .other providers give better signal than xxx .2& 3 the lady i spoke was helpfull , however the problem i called about has not been resolved .i am still awaiting a call back . xxx is find but this galaxy phone is not the tech info email is unreadable and nothing is solved the situation was sorted quickly and very helpful . the advisor went out of her way to help me the outcome more than i expected . he was thorough on my question about a iphone app person very helpful and efficent ! first 10 because i have always had xxx never had a problem .second 0 because what the advisor said did n't work was unhappy .third 10 because she was nice and did try to help and was very polite . it was a good experiece i 'm not happy termination of contract the lady explained good and tried to solve the problem before telling of what to do my advisor jane sorted the query she was brilliant no one actually picked up when i was forwarded .all 0 because i got 0 help i 'm generally very happy with xxx , since getting a htc sensation its been giving me nothing but trouble and all i 've been told is to take it back to where i got it , but i get no offer of a replacement phone and have been told it can take up to 7 working days to be returned .this for me has not been helpful as i could work that out for myself , but i need a phone and will not go and buy another one while this one is being looked at .i have a few contracts with xxx and have always found them helpful until now . she is precise and clear .but 2 hours of waiting on my request is quite long so im rating 9 instead of 10 the advisor left me feeling better overall about my issue . customer service was very rude when i phoned up for a query .when i asked to speak to a manager to discuss something i was told abruptly that my query was n't urgent enough because i didnt get what i wanted service is **** the man on the phone was very polite and helpful my opinion on xxx is very apporling .my reason for these ratings is they did n't help me out and tell me more about it as i know apposultly nothing about xxx .can't get on with this network because its poo v pleased with service today from the advisor that answered my call v informative the girl i spoke to sorted out why my billing is over each month , as i was going to cancel the contract for my daughters phones , but their usage can now be monitored by me better . well he told me what i needed to know straight away so that 's why i 've rated him that . the girl who dealt with me was lovely , kind n very helpful ... credit to ur company . the person on the phone was very rude .i have a problem with the internet on my phone which is using up massive amounts of data which is resulting in masive bills . .i do n't use the internet but no one seems to beable to help me how to stop this . the matter as resolved and the handler was helpfull and polite . they sorted my problem straight away , even though i had to speak to differant departments , i was on the phone less than half an hour thanks great service i am dissasitified with the service provided by xxx i have never before experienced so many problems when i have been a customer of other network providers . had called shortly before and been put hold for approx 8 mins then being disconnected .but once connected afterwards was dealt with very well the person i spoke to could n't have been more helpful the service is good and as a customer you have looked after me so over all i 'm happy because i rang up last week to see when i was aloud an upgrade and was told i could upgrade from the 22 jan which is today i went online today to upgrade and its now changed to 1st may not a happy person , to be honest i 'm thinking of leaving xxx the call handler was very friendly and helpful good service your stuff disconnected active other line instead disconnected other requested line and kept active same sim card and disconnected other sim card polite and helpful advisor who sorted out the multiple questions/problems i needed resolving . excellent service had all the answers i needed because i got promised a refund and so much knocked of my next bill , my refund got reversed and i get told that nothing will be knocked of my bill i demand the manager to contact me ! 1st class customer service ,problem solved straight away .10/10 . xxx have taken money from my bank account without authorisation .none of your staff were in the least bit helpful . found the info i needed quite quickly and the woman was kind and helpful . because i got a new phone and it did n't work right so toke it back and had to wait over a week for a new one then the new one do n't work too .so when i say i want a new phone not the same one i ca n't get a yes or no good i dont like paying a pound a day 4 somthing i dont use and dont want will change provider because was good .andpolite 4 the pac code i hav nt yet recieved not able 2 top up cause yr systems always down i could n't hear the person i was talking to clearly .she was slightly confusing full of unprofessional lying people happy with the service good service the lady i dealt with in glasgow was very helpful ! i got cut off before i could ask the adviser to send me the phone settings to my new sim . all customer service is great im just disapointed that the department i need dosent opperat over weekend helpful , informative and the lady had a pleasant personality i have been with you since 2003 and was happy .since my last upgrade i have had alot of trouble from you about one thing or another over hour still no activation my problem was solved 4 me the person whom i spoke to is very helpful he give me best advise to resolved my query and what is the best way to do regarding this matter 10 and helpfull solved problems ,but your service seems never to work with my card ,and usually have to pay for the phone call which i disagree with . because was happy with it the man had no idea how to fix my problem .he had no idea that a pass/code has to be put into a mobile phone in order to access a secure wifi network .i am nothing but appalled at the service i have had from xxxphone and will not be renewing my contract nor will i recommend xxxphone to anyone who asks my opinion . i was well helped problem not fixed and still cannot access voice messages from abroad with pin code allocated good advice and prompt service sometimes its good sometimes not ie ca n't get 2 enter freebeez codes always get `oops there was a problem ` that 's just how it is ! the advisor who dealt with call was very kind and helpful . good help good service and very helpfull advicer well done that man helpful but never resolved my problem efficiently answered all questions . as normal - totally satisfied with service and courtesy received . the first person i spoke to said he wud txt me my customer account no but i ad to ring back to request it again.butthe two i spoke two were really nice very good call handler answer my questions and adjustem my accnunt .thankyou both enquiries answered quickly , efficiently and friendly briliant customer service helped me out really well thanks a pound credit would be nice though for my time firstly i was told by an advisor at th start of january i could upgrade my phone on january 22nd then wen i phone up im told the offers has been withdrawn .how can i be told i can upgrade on a date then when i try and upgrade im told i need to wait another 3 months .secondly i tried to reduce my contract payments as i am currently unable to use certain usages on my tarriff with my current phone and was told i cant but i would be able to add to my tarriff .therhas to be a more fairer resolution to my problem 1 because the staff provided me with all inquires and services that i asked for .also the staff was very happy to help me . just happy with xxx because u handled my query very well no available unlimited internet packages my problem was solved adviser was v professional and helpful , phoned back when she said she would etc . not happy that it was not advertised that only 'some ' bt openzone hotspots can be used .....i 'm not only one judging by the forums either .if it says i 'm in an openzone area then i should be be able to connect - if this is bt issue then xxx should challenge this with bt to get ssid changed and publish more to their users . after my problems with me sorting my c7 mobile out from 24/12/2011 and getting problems with my new c3 mobile as of 21/01/2012 customer services on your part in liasion with third parties needs drastic upgrading and new customer relations and departmental advice put in place overall your working practices fall way short for such a large company and need real drastic upgrading yours sincerely michael john plant 0121 474 5063 i dis liked his attitude he spoke to me with exasperation .hetook little time to listen to what i was trying to say .had a poor telephone manner and i could n't understand what he was saying he .spoke very fast. i was annoyed when i put the phone down . the person i spoke to answered my queries and was very polite i 'm not normally happy with xxx , but the adviser was brilliant , and wish everybody at xxx was as helpful as him .this is the only time i have been happy with a xxx adviser . the person i spoke 2 2day was v gud but experience has taught me that my query may not actually be resolved & i 'll have 2 wait 4 my bill & may have 2 ring again . coz u asked :s have spent many hours over several days being given conflicting information in order to resolve a simple issue that has still to be resolved .have been doing this on my wife 's behalf whilst wondering whether or not to renew my contract which lapsed a few months ago !what would you do ? the advisor was helpful but not very patient wen i didnt understand something .he seemed to get quite irritable wit me very quickly .think he was havin a bad day .usually the service i get is great . agent was fantastic and profesional ! polite , helpful staff .quick to answer phone .quick to find a solution to my problem , overall v good customer service .thank you . felt the person spoke very quickly , was difficult to keep up and listen .helpful but lacked empathy , felt a bit rushed , maybe not listened to that well ? please ring me and i will talk 2 u the problem i had was solved very quickly and with pleasent voice x and clear speaking english speaking voice x i have aways had my problems solved with you and good customer service .thataccounts for a lot . because vodofone is the best network and would not change . polite lady who helped me out+phoned me back when i accidently cut her off . situation resolved advisor helpful and polite because everything was very helpful and the lady was very patient the adviser was very polite and dealt with my query very quickly and was able to offer good advice . when i have phone vodofone your advisers are very helpfull all the time that is y i will stay with vodofone as long as the service stay as good as it can thanks i was n't waiting for my call to be answered , the lady was very polite and she resolved my query straight away the problem was resolved good service and problem resolved quickly whenever we contact customer service they cause more problems than they resolve . prompt service i felt a bit more could have been done good service , very helpful answered all my questions plus xxx has the best coverage in my area 5 i have been lied to by xxx and promises you have made have not been kept .absolutely disgusted ! yeah , q1 : always get a promise and never get done , i have to call approx 5 times to sort a problem out.q2yet again been promised my query will be sorted within 1-2 hrs and still that 's not working to this moment .q3 :the first adviser was trying to be helpful but need it to repeat my self several time due to the language barrier .the second one sounded like she could n't be asked , or i can say it sounded like i woke her up .8 rating was for the first adviser , if it was for the 2nd adviser would have been 0. the advisor was to the point with the answer , it was the answer itself i was unhappy about .i have previously only had positive experiences with xxx . excellent service . lady was very helpful and was english slow at trning services bk on overall service was good but did n't understand how u can get texts that cost u money and makes ur services get restricted when uve got plenty of mins and unlimited texts and internet left . if i go in the shop service is good .your phone based customer service via the call centre is quite candidly appalling .in fact , if you didnt have a shop near me i wouldnt use use you as a result of the call centre . problem was resolved no not really cos u sed i only had to answer 3 questions my branbd new upgrade blackberry has suddenly stopped charging and all you can say is ' call back tomorrow ' .oi am about to have no charge left and am currently disabled and vulnerable after an injury and surgery . what do u mean.idont get it . a good service overall technical staff was a bit dull .he recommended me to get new sim and i asked him how to transfer my current number to new sim card .he said to me go to xxx shop and no more explanation .also when i was transferred to advisor i had to anwser all personal question again . your system used by advisor very slow , kept having to hold call advisor good but situation not yet resolved was happy with the xxx service and adviser , but due to closed services ( which are not advisers fault ) my query could not be answered . my last call today was handled by someone based in rthe uk - so he understood what i was saying and i could understand him !he could also pronounce my name properly - which is much nicer than the usual overseas centres .if you had uk based call centres you 'd get ten out of ten from me - i 've been with you for years but i must say i find the offshore side of xxx to be very difficult to deal with .i had to make several separate calls today to get a problem resolved and there have been previous occasions where i have simply given up and resorted to the ' i 'm thinking of leaving ' option before finally getting sorted out . nope foreign queries that i had not clarified , this has happened previously , very disappointed with your customer service . all great thanks you said one of three .this is question four .enough already i had 2 make 2 calls as the 1st person sent me a password instead of my account number . always happy with service delt with my matter quick and was very helpfull stupid question ... the ratings are the answer . taken 3 phone calls and issue still unresolved . polite and efficient help . problem discussed and resolved - happy customer .thanks ! i needed my number changing and the call was handled very quickly and efficiently because they were helpful and dealt qith my problem straight away 1 neither happy nor unhappy 2 did not resolve query , department not working today 3 adviser helpful , not his fault he could not resolve not satisfied with outcome as a business customer ! because i had one question which was answered fully & to my satisfaction .&that was 4 questions not 3 ! ! i believe dat da system was helpful becouse xxxphone has very good staff thank you advisor was lovely and extremely helpful !explained everything properly and sorted the problem for me i needed 2 set picture setting 's but i do n't where 2 find in coming .pics . very happy with the advisor who did everything i asked .the problem has been ongoing since i took out the line that 's why i did n't give a 10 ! very helpful , very fast but i 'm waiting for problem to get fixed i have got the time to even start once an advisor was reached knew the problem and the fix . the agent was professional and expected this kinld of service and for the type of issue , regarding recommending , not sure , the netwoirk coverage is poor , very poor . cause i got a good service excellent service thank you . adviser was good but the subject of my call has taken over 24 hours to sort out and still is n't only reason points were deducted was that as warranty team work mon-fri there will be a delay in replacing faulty phone the lady i spoke to was amazingly friendly .xxx my query was answered quickly tried to simply update phone & tarif .spoke to numerous people in different countries & my number or account is recognised .yet i got this questionairre . the lady concerned explained everything very precisely and was very polite . your service is rubbish iv been wit xxx since 2004 i hav probs wit my fone sumtimes sum staf are rude and not helpful i top up about 50pound a month and its nt appreciated im gona change to another net wrk soon this is the second time i have had no signal in the past 2 months due to problems with your masts being down ,and as my phone is the most important part of my business ,its just not good enough ,last time i had no signal i lost work ,and this time of year my phone is very important to me .if this keeps happening i will contact the ombudsman to see if i can get out of this contract because your company is costing me a fortune 1.automatic answer option system failed to take me to right place .2. operator when call finally reached a person did not understand query .3. when established query told me i needed to speak to another department which he could not put me through to .4 . when called other department myself directly they were closed .totally hopeless customer experience from beginning to end . very well and quickly sorted out actually m fully sstisfied with today query dats is da reason very quik and efficiant i tried to pay my bill online last month numerous times and was no able to as your system was down .i have had problems pauing as i was made redundent amd i was just getting back on track and as a result of ths i am unable to get a ipad from xxx amd i think it is appauling that i am punished when it is not my fault as your systems were down he sounded like he did n't quite understand what i was talking about yes wanted an early upgrade on phone was willing to pay but no easy solution unless i cancel existing contract and take out new one will consider this and with all networks i 've tried to sort issues with my iphone now for over a week , people cut me off or keep me on hold ( 40 mins ) then cut me off i 'm leaving xxx as soon as i can i feel with the size of account i have with xxx , the gos grade of service has come down . still not had my sim transferred to new iphone i have got everything perfectly solved as i wanted .answers were perfect.dintwait for a long time in the que .thanks . prev to todays contact with your customer contact advisors my ratings would have been very different & very negative but the advisor i spoke to 2day ( julie ) seems to be the only one of the ones i have dealt with who knows & understands the meaning of the words customer service .this is the reason my ratings are what they are 2day . because one staff was to rude sometimes the customer service does not resolve my problem and takes longer than needed .this is mostly when the customer service goes through different countries instead of uk was very happy an that 's what i scored the advice givin very unhelpful when trying to upgrdr phone and buy out contract , will b cancelling contract later today and hope to join orange i have always been a customer @ xxx n would reconmend this service over all other networks i have neva had eny major problems with xxx and am happy s he was kind and nice the adviser was amazing and helpful no resolution .call dropped . because we upgradad and cant use the phone !we neadad it to work as my partner is workng away . we have unresolved issues to set up my email and still cant do it and that is why low makes . the adviser was ok so he scorf high the time prob was solved ok only prob iv got is settings 4 internet and mms hasnt worked at all cant get on web or send mms good well informed staff .only reason for the 9 is because the laptops are out of stock for internet contract just being honest .ur call staff are great .ur overall signal is average .ur shop in inverness is not good as in one feels like ur wasteing thier time unless ur buyin somethin .the trick thier missin is that once u get a customer chatin about service prob ther is that possibility of sliding in or promoting new or better products or services .bt ur call phone staff are great . good customer service excellent service as usual .i am the problem with my history .many thanks .eon good communication skills no put on hold or kept in a line .and answerd my question for the reason i phoned bad website , 30 days notice for a plan cancellation , very good advisor she listened to what i wanted she was very clear .can you please thank her i would like to do it by the phone excellent service fast friendly service whats the point , if u ask to spk with supervisor , it takes 48hrs .if i was not within my contract i would go tn another isp. firstly i would only recommend xxx to people who are talking to other xxx users as there are better deals for cross network use and i have tried to get myself a better deal threw xxx but the only way this is possible is threw a contract which aint really an option for me apart from that its not to bad .i think that the cost of calls is an issue due to the flat rate and the cost of tex are pretty expensive maybe you should look at letting customers buy as many tex or min as they want but need to use them within the month ?the other two answer i gave were on the basis that i have always had a good day with customer services threw xxx and the last guy i spoke to was really helpful ! cause that is twice xxx have lied to me about what is happening with the problems of my account .i have been left with no money to live on until xxx get there act together and return my money . very satisfied .listened to and a clear understanding given of the problem . my first rating was due to lack of flexability to adjust and reduce price plan despite been a long standing customer .my second rating was due to the fact that not all of my wishes were covered .my third rating was due to although the call handler was pleasant , not all of my needs were addressed . i got a better package and nothing was any problem very helpful i am satisfied helpful guy , rubbish blackberry itwas helpfull i was happy with what the advisor did . .but i wish i understood the balance description better ... or got a message that i had gone over my 300 mins ... exelent service very efficient with a good result answer quickly xxx ate very good at sorting problems quickly and very reliable usaully get free xxx texts or texts or calls on the weekend if spend upto five pounds during week got notified after midnite was not on that tariff to top up again next week so can qualify this mean had no calling or text credit to get a takeaway order or phone a taxi and my friends this weekend as normally get that option ?last ten years spend five pounds on friends and family pack not web bundle thank you team was second help advisor fob me off saying that no longer available ... my query was unresolved by the adviser .he did n't seem interested in resolving it .he simply passed the buck on . laptops contract are too expensive not the advisor d fault a very pleasant and friendly person who is a credit to your company quality client service , never let me down . nice friendly staff crisp to the point answer . good help no one has called us back having been with xxx for several years i have found the service tops !the company i work for have changed their network from xxx to o2 about a year ago & i feel its not as good .with the network coverage left wanting . i/we have been xxx customers a long time and we have always had good service in the shop and online the advisor did n't seem interested in what i had to say , did n't want to help .i felt he was trying to rush me off the phone like he had something better to do .i 'm very annoyed about the service i received today , especially as i 've just taken out a 3rd contract with xxx . rewardz 2 hard 2 claim better b4 good quick helpful clear advice i felt talked down to .he was very good though .l s g anderson . excellent service from young lady dealing with me was fobbed off and what was suggested did n't work i e reboot phone . i was v impressed that the agent called me back after the call dropped .then after investigating my high call charges told me to call back on rcpt of statement and they 'd help fix the problem .so i felt reassured . no because there was no tech support available to answer my issue on one net and wo n't be until tomorrow .i have been sold one net and it is not working . fraud on my account not dealt with properly , no communication to tell mw whats happening , not written too as promised over two weeks ago , charged for postage of fraudulent upgrade , 48 hour wait to speak to a manager .the most un focused customer service i have experienced . pleased with way it was dealt with promptly good response service was good , very helpful advisor excellent service as always from xxx hempstead valley kent staff the adviser was very helpfull ,but a bit dissapointed that no handset was available to send out to me while mine is being repaired extremely rude and very unhelpful and left very un satisfied last advisor was very helpful but the one before could definetly most time your business adviser are not competed of handling matters and the misdirect persons ! quick & hassell free dealt with my problem very quickly i have to do all the legwork looking online why my sons account is 10 over when his bag and fone had gone missing in school .he has n't used the fone for weeks and there are picture messages sent costing .inconvenience of it all plus 15 mins on fone to adviser this afternoon .07920068635 is his number xxx do n't treat long standing customers as well as new customers .offers are limited **** 0 a swift and correct resolution to the problem and a knowledgable and polite operator . u just dint help that much other previous problems have annoyed me , but today the problem was sorted quickly and very politely certainly , i was unable to undo a setting on my iphone so i rang xxx ,got put through to tech support team then was cut off not once but twice i was at home with no signal error so no problem on my side i then reset the phone myself and it now works but i have recently been overcharged and credited i then asked for it to been transferd back to my account and surprise surprise xxx did not do as they said the would and as a high paying customer i am really disappointed and regret signing a new contract with u i have been with you for years expected better really and that 's why i have given the ratings .thank you for nothing , jason because i am a good customer of xxx and have been for a long time , i spend a lot of money each month , and you will not evan let me have a free iphone on upgrade , so i will end my contracts as soon as i can , many thanks stuart eccleston u always sort out any problem and r effortless 2 deal with .i wish all other companies were so customer friendly and efficient . i 'm writing a letter of complaint about xxx customer service .& i 'm paying off the remainder of my contract just to get away from xxx . this is my third call about this issue and yet again i have to call tomorrow to resolve it , no security question were asked when i have specifically have asked for them , especially since my account has been breached previously , if anyone reads this i would like a manager to call me thanks the advisor was very helpful as your advisor did not even attempt to resolve my issue and had i not persisted would not even have put me through to someone that would .and your store advisors should also give correct information when giving out a new contract , instead of cheating customers . advisor was excellent , not being able to access some website 's even though content control has been lifted unacceptable i think it 's not fair that if i got my phone 1week earlier i could of upgraded it but now i have got to wait till may but the advisor as a hole was ok good service easy to understand : ) i 'm having problems accessing my emails as they are not coming through since friday evening .i was told to go on my computer and sort it out that way . you managed 2 resolve my problem both politely and proffessionable .thankyou . professionalism of adviser good service cause none of the callers i spoke to where ale to sort out the problem with the service i am paying for , t mobile can sort it over the phone straight away so how come xxx ca n't ? i spoke with three advisers and i was not quite happy with the second one .the reason being i was forwarded to him from the first one for more info and he was not helpful in explaining the procedure i was asking for , at least to my expectation .it could be it was not his `area ` according to him .anyway it is cool .i know what to do .thanks . kept on phone for ages , passed from one representative to another to be told i needed to go to a xxx shop to resolve my query ! surely if your staff were briefed/trained efficiently i would 've been told this while speaking to your first representative lady i spoke to really helpful i have had two iphone 4 handsets on xxx both run very slow i rang for help nothing worked and call was disconnected i never got a call back .i do n't rate xxx at all went v smooth found the adviser to be rude . have phoned several times to resolve the same problem : 1st time spent nearly 40 minutes on hold ; 2nd time was advised the technical/fault team would be in at 9 and then later on phoned again and they were n't in at all clear and quick assistance service was good .thanks i have asked to remove content control bar . . i have been told that it 's removed . . but it s still on ... **** service very pleasant customer service agent , my points and views were listened to and action taken where necessary , future options for add-ons to the contract were discussed and explained fully . no give me a call and i will such an appalling service my problem was not resolved the female that dealt with my questions .was brilliant !dealt with my problem very quickly and sounded down to earth/professional !great combination .out of all the customer care i have ever needed to call your agents are always very helpful .and i have been with xxx for 8yrs .thank youuuuu : ) all questions answered ok it was my third call to get something done which should 've taken one . after being on hold after being transfered to technical , the phone went dead , so it never got resolved my phone internet not working so would n't recommend xxx to anyone i asked a question he answered quickly them offered an extra xxx service which i have accepted as it will save me money ? very efficient answered my query quickly very good inflexibility in recognising , addressing and resolving my problem . no 6 was because i never have a good signal or internet connection and the other 2 were because i was generally satisfied with the servise wen i called with a complaint i did not have to wait to long on the phone and they were helpful great customer service and came away from the call a very happy customer iv.e answered 9 out of 10 because although the young lady i spoke to was helpful and polite this new number i have had to change to can not have the 2 pound iou . no you 've run out of questions i found out exactly what i wanted to know and the operator gave me instant answers to my questions .welldone xxx .this is why i am staying with xxx and why the wife is now a xxx customer..excellent service .thankyou rang to change my number , my number still has n't been changed 8 hrs on after being told it would be no longer than 3 hrs . sorted out the issue and was very nice about it . i found that my first phone call to xxxphone the advisor was very helpful .clearly he didnt know or could n't be bothered to look into my problem .on my second call the advisor sorted it out without a problem . etremely helpful .clearly explaines waiting for more i struction on monday ! long time i have xxx guy who took call was very good helped me with everything n was very plesant ! fast efficient good service very good service would not recommend due to poor service pre xmas and not happy as non uk call centre i like xxx phone service to i'l recommend others , my problem did n't get solved properly , it took time and i had to ring two three times , thats why 6 , and 6 for advisor because advisor was helpful but it took to get it through to her or probably to me . the 7 for the 2nd question was because my issue was not completly resolved . i was satasfied with how you helped me resolve the situation pleased with service received still have to go into phones 4 u to sort contact but the adviser was as helpful as she could be . you are very expensive and are very unreasonable ...and i would not recommend xxxfob nothing wrong with adviser .he is just a worker guidf by xxx regulation , and has to follow what xxx tells him . the 5 for its a nightmare to cancel contracts by weighting by email .the 8 because im waiting for it to kick in .the 10 because its nice to talk to someone friendly and helpful . ive always been please with the help i get when needed 4me never had trouble and have always got the help as i have told u the people i have said have given a excellent serivce thank u effective very friendly , helpful and courteous operator who answered questions fully i was very happy that the problem was solved efficiently and the advisor was very polite and helpful when i calld 191 the other day it took 3 attemps 4 me 2 get through 2 an opperator costing 75p !which i never got bk help was 1st class and i was able 2 know exactly what was problem with my phone with regard to internet access thank you i have been satisfied with the service i was put on hold and after waiting 5 minutes war cut off . i have just upgraded 3 of the buisness phones and the advisor was very helpful , explaning everything as she went along , she was friendly and a nice person to speak to do the things i ask and u wont lose a customer for ur bad customer relations and arrogants from the staff members and the incompitence with dealing with my prodblems with xxx im not happy with ur service because your web site informed me when i logged on on the 18th january that i would be able to upgrade my phone on the 22 january .having logged on today it now says i have to wait until may .i have been told that this was a world wide problem .this does n't help me .having always used you for my phone contract i now may look to cancel my contract and go elsewhere .not happy i was happy with the way it was handled ,i hope it wil now be resolved . i have had an ongoing problem topping up my xxxphone dongle since i bort it and have to phone xxxphone evry time i wish to top it up it costs 15 pound to top up dongle and 5 pound to top up my phone to top up tha dongle wich is a total rip off and i am going to change my phone and my dongle to a different network as xxxphone are **** takers and have had almos 12 months to solve the problem but still havent lyk i say total **** takers the person i spoke 2 was very knowledgeable and helpful and managed 2 sort out the problems with my poor iphone . i received a replacemnt blackberry from you after my new one broke ..and have not been able to get on internet since then i pay for a service i can not use and everytime i call there is another excuse .i would like a blackberry which works or another phone ! ! ! its amazing to me that vodeafone thinks this is ok .i will be calling again tomorrow abd then next day and the next day ..however as a customer i am extremly disappointed .its appalling to rake my money and not provide service and your staff thinks this is ok .thank you very good service and the handler was extremely helpful . very polite and helpful . because i was dealt with in a fabulous manner and quickly quick efficient polite service delt with my request instantly no hassle very long and complicated will explane more if a supervisor could call the adviser was nice and supportive but did n't solve me problem i got things in my way .everything satisfied . i was happy with john who took my call in warrington . coz i got evrythn sortd in quick time th advisor annoyd me by failing to care abt mi enquirie and accused me off asking xxx to come down n check mi fone to resolve th matter which is not why i wud fone if i hav technical problems with mi fone .if i am using th xxx network then i have th rite to use th customer enquirys for advice buh only to be treated badly from th advisor who told me that he could n't come down n fix mi fone very cheeky response i am not happy of this service .seema mahmood22.1.12made a call to xxx 4.56 on th 22.1.12 the lady i spoke to was very helpful .no problem with her , just think that as i have had a contract with you for about 8 years you would look after me better .look like il just go back the o2 . nice to talk to someone who knows exactly what there talking about therefore questions answered and problems solved with minimal fuss really helpful and friendly help but i do n't know if the problem is solved yet . good customer care having had endless grief from b.t. for 6 months , it was a pleasure to deal with xxx !thank you . i am annoyed that i am getting texts and phone calls for bills i have already paid .i had to do a twenty mile trip to prove in store with a bank statement that i have paid and i am still getting texts ! ! 7 for 1st question because you had charged me incorrectly but i scored your advisor 10 as he delt with it all so well . i found the call handler a little off hand .he did n't seem to want to listen to me though the matter was eventually resolved because l always get a good reception where -ever l am . the operate was efficient , friendly and caring .he listened and dealt with my query which ended with a more than satisfactory resolution .whilst xxx maynot have the cheapest deals or line rental , i would continue to stay due to excellent customer service ( mostly ) . they did n't solve anything i rang about .was passed to different people & then the phone was put down while i was talking . excellent customer service .friendly , listened to what i had to say , was quick and efficient .trevor was brilliant during my experience of today 's call . i dont think the bbm was deactivated so i am not happy with how my problem was resolved ..but everything else was good poor communication my question was answered quickly and courteously the reasons for my ratings are simple my problem of not getting internet was handled and resolved quickly over the phone thanks fraser grant 10 the operator was very proffessional and effient in dealing with the matter . did not get answer i was looking for i found the service very good and she had the best customer service and dealt with my query really good you seen to my problum striaght away i was disconnected so my query was n't resolved . phone works again because i have non stop hassle from xxx since the moment i joined and yet i get i 'm just supposed to put up with it excellent service . because on my call the adviser didnt understand what i was saying and didnt do what i wanted well satisfied x advisor listened to what i asked him and he explained to me in words i understand instead of using a lot of jargon they are not my ratings as i lent my phone to one of your new customers who had no service on their own new phone the adviser was brilliant , really helpful , knowledgeable and patient .i ended up upgrading my iphone and taking out a new ipad which is exactly what i wanted so i am very happy thank u . he was polite , and very helpful . been with you guys for some years now and every time i phone up the service is always bang on ,not only with the service but the network and products carry on with the good work . i had been without signal for 12 days , and i was looking for discount from my accounts .advisor was less than helpful not what i would have expected from xxx . i was ment to recive a 50pound love to shop voucher & no 1 has any idea what i 'm on about !or if ill recive it but i was told i was entitled to it !also my sister has torrets and the gentleman on the phone did n't judge when she was shouting things he did amazing very big thank u as many people judge ! ! ! because your useless . . well they were polite and helpfull but i was told i would have a text giving me internet settings but i have not !so i dont know if i got to call again ?but my internet still not working the female representative was very helpful and truthful in her reply to questions .may e you should employ more people like her ! perfect service very pleased with service tried twice transferred both times then cut off very satifield no one understood ! didnt get anything i wanted .i want to move to orange !:-( i too busy 10 the one i got last time .but 0 to the ones before him . the girl was clear and friendly and my call was answered quickly , great service !i 've changed provider in my time over poor customer services . because the problem is still not resolved and the department i apparantly need to speak to only work 9-6 monday to friday .and my phone does not work as it should and no-one seems to be doing anything about it .currently paying for something which is not working as it should every time i get through to an advisor i get my issue sorted promptly .good customer service ! i have had alot of problems with this account and for the first time i actually got to speak with an english adviser , who was most helpful with everything .so i am now hoping that nothing else will go wrong with this account .the high score is for the adviser only who 's name was christine . because eventually my problem was delt with by the 3rd person i spoke to and he was very plesent and sorted my problem because i finally got to speak to someone who could help me .the problems i had are now sorted no the call handler was good you could not help me a customer for over 25yrs , and you told me to go on internet 2 sort it out and make me waste my time adviser i spoke to was very helpful this customers service operato was fab .she deserves a medal ! ! ! sorted in 5 mins .thank you ! ! it was a nice service profesional and kind at the same time ,which was really a 10!thank you very much ! the advisor i spoke to was friendly and very helpful !never get problem with xxx been with u over ten years ! adviser extremely helpful , problem still unresolved but way forward advised , and satisfied with xxx . the adviser was very good but xxx in general need to up their game . because wenever i speak 2 ant 1 of the xxx team they are polite+curteous+are always helpful+as i 'm struggling 2 pay my bill always come 2 a . resolution 2 help me with keeping my fone on which i appreciate gd advisor he was very help supposed to others in the past . happy because my query has not been resolved , and my dinner was ready so i had to put the phone down .i will try again after i 've eaten my pudding one of my three phones my galaxy mini needs unblocking i was told to contact sanding they said it 's your issue the adviser wasnt english and did n't seem to care or understand my issue because i was happy with the service she was very polite and helpful on the phone excellent service fully satisfied i 'm a new customer changing from o2 and even thou obviously i 'm a bit disappointed that my new phone is n't workin i 'm happy wiv the help i 've recieved . the lady i spoke to was called lisa .she wad very helpful , polite and friendly . i am unable to receive picture msgs abroad and because there is somethin currently wrong with your network the situation is not resolved we were informed that it was normal that what appears on the website is incorrect .so what 's the point of putting anything on the website ? because i can get my internet and it is really making can u plz help me every time i am trying to phone coustmer services it said i need 25p and a dnt have 25p can u plz help me ? ? ? ? ? i was really please with how the advisor handled my query and the results from it because it taken u ages 2 sort of my problem and a number of phone calls you did not deal with my problem in any way xxx have very good coverage , that is why i picked them .however my ratig is the advisor i spoke to today was so lovely .she really helped me out and answered all my questions i am not satisfied . service was very on the call , however .i have been waiting over 4 hrs and my service has still not been activated which has clouded my perception very quick & helpful to resolve/help with the problem . no good operators always pleasant the customer service was excellent but the matter was only slightly resolved by not satisfactory q1 only problem was the wait about 20min not so good.everything else was gr8 well spoken british people makes a huge difference to talk to and understanding questions and accents questions answered and problem resolvved quickly but not such a difficult issue that i 'd recomend xxxphone to someone based on the experience because the person i spoke to was very helpful and resolved my query very much to my satisfaction . network coverage and reception on htc sensation very patchy .very disappointed . good service perfect 2nd person was helpful 1st person was rubbish generally a very good service .thanx i just found out that i was lied 2 by a member off staff in the southampton store when he told me that i could extend my contract 4 6 months and half price line rental but is in fact 4 a year .not a happy customer ! ! liam was very helpful 2night . xxx has always been helpful to me and always have sorted out problems immediately but after my previous contract i was automatically upgraded by xxx without me even knowing because i needed a handset pin number resetting for my boss who is away in america on business for his answer service and customer services were closed .the lady i spoke to in the lost and stolen department was very helpful . the signal from xxx is n't good advisor solved my problem and nice 2 speak 2 .10 out of 10 brill thank you because the advisor was kind , explained everything clearly and was able to resolve the problem fast and efficiently advisor seemed knowledgeable , was polite , helpful .but a mobile customer service should be open 24/7 . because the problem cannot be resolved untill the next bill is issued very helpful understood my needs and had a good response from the call centre could not understand your advisers and could not understand when i had to pay my bills an the dates to pay it as usual excellent customer service .a happy customer for 10 years plus .thank you xxx my query was dealt with quickly and efficiently .the adviser was very helpful . lost all my contact phone numbers and you could not help .spent hours on hold the person on the phone was hard to understand but he was very helpful the agent was curteous and helpful .his voice made me trust him the lady on the phone was very helpful and sorted my problems my company blackberry has reset and wiped all information .i need to set up my email again which is very urgent and requires an activation code .after being passed around and then put on hold for 30 odd minutes i finally spoke to someone .i explained my problem and was then asked some security questions but after all that it turned out she could n't help me anyway .i was then put through to the corporate team but it turns out they finished at 6pm .i am now without any email access for monday morning and going to have to phone up again tomorrow to no doubt sit on hold again !quite difficult to rate it as good customer service ! helpful person and informative and approachable when i called to revise tarif how much is my fone bill because xxxphone service generally is **** xxx offered an early upgrade on the iphone 4s and took it away .i was left in the stupid situation of haven to take out 2 new contracts to get the iphone 4s and ipad2 deal being offered by your competitors .considering how much i spend i 'd be better off going to a new network when my contract ends very bad signal .could n't communicate as per usual !asked 4 my land line no .when i answered no one there from xxxphone help line ... overall good experience i just hope that the answer i was given is the correct one ( balance to be deducted from my bank via direct debit midnight tonight ) i have been a loyal customer since 1997 he resolved the matter in seconds the lady was very helpful and resolved my issues and settled my frustrations with goodwill & clarity he could n't resolve my problem and i have to ring back tomorrow which is inconvenient really happy with the service provided very , very , very nice man !x i wasnt impressed that i could not get my bill capped if i added another phone 4 my daughter 2 my account .asi would like 2 know she wasnt running up bills that i didnt know how much she was using as it would b me that would b paying she actually listened to what i said !she understood !she explained what she was doing at all times . cos u asked me the adviser was really help full all questions were answered fully & efficiently . alistair was extremely helpful and gave me some compensation as the mast near us is down i 'm trying to make international calls but the network restrict the calls , thats wye i called costumer service to resolve this mater but was no thing resolve ! good friendly service was n't listening to me because the lad who served me was really nice friendly and very knowledgable of products he was selling because you was so helpful call was a little rushed no service was good .just delays taking my age restriction off due to issues at xxx yes call me on 07717796493 even though the guy i spoke to was not the department i wanted he was really helpful and very polite . . dint think u help oeae at all well but quick to suspend services and demand money all at once even have two contracts with ya selves wish i 'd have stuck with o2 no hidden extras web u get a bill think xxxphone is rubbish ! my phone was missing for around a hour , wanted to know if it had been used , and did not get the answer . i did not make the phone call about the query , the call was from my phone .but overall i would not recommend xxx , because of all the problems i have had over the years ! very efficient and professional service becase it is a good service with plenty of info and they get straight to the point i was unhappy that the business section is not open on sunday evening .i would expect it to be open 24/7 , the same as the personal services . service was very good havent checked voicemail yet i did in previous nessage i was having trouble topping up credit .after two failed attempts , i spoke to someone who needed my number which was not to hand so he suggested i try again .third attempt worked ! the block on the lost phone ( thankfully now safely found at home ) was dealt with straightaway , however it takes up to 3 days to unblock the phone that seems excessive .had the unblocking been more immediate , all 3 ratings would have been 10 . call was handled promptly and resolved quickly . customer services i personally think should be open later than 8pm because .my phone is n't working wtill and its been 24hours not helpful very helpful your custumer service advisers do n't do thare jobs right thay lie to u and are useless adviser was extremely helpful and managed to resolve my issues while i was on the phone .in addition he ensured the information i requested was sent to me within a very short period of time .excellent service ! very pleased with the service i have always been with xxx both payg & contract & if ever i had a promlem it is always dealt with prompley !plus if i needed more time to pay a bill you have always been able to help me .a fantastic & polite service like nonother & i will always recamend xxx in the future . no ave not got time cause i was happy with the service no good service today so 10 s but should have already been sorted and i should n't have needed to make the call today therefore 8. pleasant staff , efficient , understood what i wanted to do .only let down by slow xxx it system that always seems that way . i ordered an upgrade based on promised delivery on 16 jan .you let me down and ca n't tell me when it will be delivered .i want to cancel the upgrade but your system will not allow this .totally unacceptable .not the fault of service staff but the one i spoke to on 22 jan handled my compaint very badly .jane jensen call dealt with fine service good , frustrated certain numbers not included in incl mins . the adviser was very good and helpful and was so happy to help me so that is the reason why i mark it 10 bored now the people who helped me out straight away and explained options to me my phone has broke for the second time in less than a month .i want a replacement not a repair , the lady on the phone ann was brilliant beacause the person i spoke with was unable to answer my question fully . i rang for help and want offered any very disappointed very polite and good at her job . on a flight the advisor was , polite and friendly .dealt with my query in no time at all . the lady i spoke was more than very helpful i want to upgrade my phone i can at a shop but i wanted to over phone as live a long distance from a shop and work 7 days a week .i explained this ur employer refused as not company policy .i said i wool join another service provider instead then .he said go ahead .not a way to run a business i afraid .appalled very good service only thing is why does it take so long to port a number ?: ) phone was ordered said that it would be in 3 to 5 days on 5 th day still not in .paper work lost in store and nothing on system so could n't tell us what phone had be ordered .no internet on old phone for 5 days as they switched contract to new phone that i did n't have , and it took the 6 person is spoken to relise what the problem was every1 else i spoke to had n't done it properly .xxx shop in andover do n't always have good customer service and no answers . i am very satisfied with xxx didnt catch the guys name but he new what he was doing but most important he was very polite got my security no was able 2 access my messages done efficiently fantastic and very friendly customer service every time i call xxx . no everything i asked and requested was dealt with professionally and satisfactorily . got all the required info t help with my query very helpful member of staff solved my problem quickly and was very pleasent to talk to the reason is even though i could n't get the contracts the advisor was very helpfull no the problem was sorted out and resolved . you did what i asked polite and helpful , knowledgable staff , dealt with my queries efficiently and i left the call sitisfied . my query was n't resolved - i was advised to go into a store to investigate it further .i 'm not satisfied that the advisor was sympathetic to my problem . i 'm not happy that my phone is been restricted due to a late bill ( only the second in 10 years ) when i made a arrangement last week to pay half last sat and the remainder this friday the advisor i spoke to last week obviously did n't have a clue what she was on about or deliberately lied ! the operator did something different to what they had said they had done , which was counter productive ! the advisor was very professional and friendly and efficient .however i am not happy with xxx customer service in general . nothing was achievedconflicting information given in all of my 3 callsno help whatsoeverwill settle bill and cancel everything yu no longer do bonus points and as i do not use internet and as i have run not of minutes till 31 i need to top up 5 a day its a joke no did n't solve problem i will be making a formal complaint with regards to the service i have received from xxx .the overall service i have received as a business customer and other is shocking and includes ; miss told information with regards to amounts and direct debit dates to not being able to view any billing to being miss billed and receiving continual bailiff letters : xxx failing to close my previous account from last year and members of the xxx team and a manager failing to fully resolve this issue on two occasions (9th january and previously in november 2011 ) .received further bailiff letter 19th january with regards to same unpaid amounts for an account that should have been closed in 2011 and was confirmed closed by xxx on 3 separate occasions .it has been a very stressful and worrying experience , i have lost faith and trust in xxx and it 's staff as a whole .thank you for the harassment caused by yourselves in error ! very pleasant advisor good service and helpfullness would be nice to recive a free gift for spending time replying excellent customer service good customer service xxx call centre is slow still not solved the problem and not happy with your service very nice lady whom i spoke to , and did what i asked quick no hassle i hv been yr customer since 7 yrs and hv been contended . very helpful 0.not happy at all the person i spoke to was polite and very helpful . xxxphones **** . the young man who dealt with me was very polite and efficient .thank you . very patient and helpful staff , did n't feel fobbed off , remembered my name , resolved my query without delay or passing me over to someone else . because the lady answered my questions in full ,she was polite and helpful . understanding and helped me out with my problem please call me because after many years of being a customer i am bitterly disappointed with your customer service and will be taking my custom elsewhere and also advising friends and family to do the same ! good service the service was good as i always experience with xxx . i was pleased with the way i was dealt with & the xxx adviser did a great job of meeting my needs .though i am still to receive a call to arrange an exchange for my blackberry i am very pleased with the way the situation has been dealt with . never ad any problems whenever i 've used this service great network woman i spoke to was very polite and helpful mainly because the information i received in reading 's xxx store yesterday was wrong and i had to speak to 6 or 7 people in customer services this morning to do what i wanted to do .however , william in transfer of ownership department was very helpful and friendly .i now want to know that the upgrade and transfer have worked ok ! never had any probs with xxx because it was good polite , helpful & friendly i am happy and satisfied it was a pro.mpt and quick response to what i needed the man i spoke to was very helpful and understanding not sure of the conclusion yet , i can give a more accurate assessment when the issue is sorted . the lady was very polite , listened to my concerns and advised appropriately .hopefully by the time my next bill comes through all the over payments will be rectified .thanks always used xxx low rating for q1 is because of the outrageous charges when accessing emails in australia .the q2 and 3 ratings were because of the helpful advice on how to avoid the outrageous charges . although i was very satisfied with the adviser ..the191 account balance text reply i received did not match information on adviser 's computer screen .. i am taking her findings to be accurate ..butthat then leaves me unsatisfied with the xxx account balance text reply system which did not match her findings excellent service because they were the truth stuart my friends on other networks seem to av much better deals with minutes 4 there money , they also have iphones .there are no complaints from today 's call firstly i made a mistake with the first two questions i would definately recommend xxx to anyone 10 and the answer to the other question is 9 and question 3 the advisor was questioning what i was saying as iff not to believe me and after that questioned my outstanding bill of which i had to say that i asked for an extension until friday apart from that i am pleased with xxx itself very much the staff member was really pleasant and helpful but should have been topped up back to 27 pounds something fast , good quality service and easily understood the person who dealt with me . did not get an answer when the mast would be working , which is not helpful as been without it for nearly 4 days . iv just explain it to you in the third txt : ( ur mum the service was clearly explained and time taken excellent service by that particular person good all round service . some of call center people hard to understand my reasons are , l cancelled my mobile broadband , which you did n't attend to and kept taking money .your appointed manager is far too pushy and with all the fraud that is around l should have been informed that l dad a business manager after all l have been with xxx for over 30years kind regard malcolm because it was help ful unable to log in to xxx web site ca n't claim rewardz ? because 1person was very rude my phone problem was not solved she was helful , answered what i asked and was very proffesional even offered time to think and to call me back wednesday unhelpful service and the person dealing with the query not seem to know what they were doing . problem not solved , infact is worse .internet uninstalled cant re install , might aswell cheap fone if cant use internet .just want it working not made worse . i had a problem with my bill the person sorted it out with no messing about she was fantastic a pleasure to speak to the advice given was straight forward & helpful . my issue was not resolved i was told to send your head office an email this issue has been going on for 2 months x satisfied with xxx service the customer service guy did answer my question very quickly and clearly excellent service with friendly and understanding staff .it is nice to see a company understanding when the customer is having difficulties , unlike other companies that just want their pound of flesh and have no understanding at all .thank you . good response and helpful excellent service very helpful nice to have a friendly voice at end of the phone fantastic service thankyou xxx ! the connection in pr3 is down since thursday of last week your assistance was straight forward , prompt & effective .helpful without being over the top .full marks to your operative . already sent on q3 the lady was really nice :0 ) and wasnt a foreign call centre i have received excellant help tha got reasonable answer supplied clear information and gave instant service /delivery with new deal nope new phones , old wife need everything to work properly . paul was very helpful found the right prices for me and explained everything to a very high standerd left on the phone too long in complete silence , not knowing whether i 'd been cut off and told having to wait up to 48 hrs to get my phone unlocked .your telephonist was helpful . has i phoned the lady on the phone was very understandin 2 my problem but that dosnt sort it as i asked 4 a 20 pound fredam pack but was only given a 10 pound 1 i then used my phone thinkin i had 300 min when i only had 100 min as a single mum i dont have money 2 waist like that i came back 2 xxx because i know they do good deals well not this time very upset advisor answered my questions well & sorted my problem - but it could have been solved sooner . because i wasent happy with the service today and felt like i was being ripped off just plain old good service thanks . the operator was very helpful l had a lot of problems trying to sort out and she helped me in a few moments exceptional customer service from steven pagnam , who deserves a bonus and promotion .thank you for sorting out my problem , steve where others failed .highly recommended ! have been treated badly over my phone bill . have on going issues for a few months now and your teams trying their best to fix these , still not getting service i 'm paying for but hopefully can get this sorted properly soon . i think some matters you deal with extremely well , how ever i 've been disapointed when i 've had to wait severeal days to get a new phone when reported lost , being a business custumer and having insurance my phone is very important for business .its an essential to have one asap they are always very helpful and get things sorted out for ypu if there is a problem thanks x on the phone , all calls handled well enough my reasons are simple i was led to believe i could upgrade my phone today and when i tried this morning i was told i can no longer upgrade today and have to wait until may fast excellent service , as usual .keep up the good work ! suggest you call me unfortunately the account remains in my husbands name and therefore i was unable to resolve the problem myself .quite frustrated at this but nevertheless not entirely xxxphones fault hence the average ratings .until i feel satisfied with the resolution of the problem i have , it is difficult for me to score higher at this time . good network the first answer was because they charge too much and the second answer because you have good customer service and the third because the adviser are highly professional the adviser was positive , friendly and helpful without over selling the item . customer adviced correctly and my query was resolved ....hence the ratings ... efficient fast and friendly service first was low because my profile gets changed every time i have a new handset .as a result i failed to make an international call .i ca n't see why the change .others were high because the guy i spoke to was efficient and friendly . based on experience this time around which was overall very good look at my records and you will see , i am awaitying a call back after speaking to three people this morning .please tell me why i have been sent a letter from a debt recovery agency when i have been told i do not owe you anything following the disgusting service i have received the lady i spoke to first was v nice but told me passport could be used in usa which i think was wrong .the man was also v helpful and gave me the info i needed thanks because your people were polite helpfull and clear in what was being told to me the operater was very helpful . happy with the service issue was n't sorted after 25 mins on phone and got put through to wrong dept so will now have to call again say things they do n't mean .do n't listen .make you feel silly . sorted problem ! very impressed with the speed and response .reminds me of how customer service used to be . resolved my question , not as efficient as could be the service was quick and the solutions to my problems were given the advisor was very polite and happy .told me exactly what i needed to know without having to put me on hold . over all i 'm happy with xxx !: ) i have tried 2 speak 2 a person 3 times today and on other days noone has been able 2 clear my probkem and not phoned back its a fair rating my problem was resolved quickly by someone who could understand me .person was knowledgeable it did n't solve my problem i rang 3 times and got hung up on and wasted my phone credit . good service . ive payd my bills on time or befor i get my bill but still get rude text from u and its your employer 's that got t sort things out resolved query well and sorted out the problem with my price plan .not sure why the problem occured in the first place tho x advisor was very helpful would n't give a 10 for the first one because i feel overcharhged for my last bill .i have a price plan agreed and because i was the victim of a domestic abuse incident and had to ring the police on an 0845 number i have been charged 86 pounds for calls . i feel that this is excessive and am considering moving my contract the adviser was helpful said i would get a call back within 2 hours that was 6 hours ago still no call good service today because i phoned a few times and my phone still works no better and i have missed out for days on things i have payed for because of it and i bet i do n't get refunded either ?! i av always been with xxx and am happy with there service always i was given a better deal very helpful with service and have been helpful throughout my time with been with xxx excellent service much better than my previous experience you are fantastic , the best in the globe with service good knowledge , helpful and polite manner . because i feel as tho xxx have deceived me and are taking more and more money off me when i 'm not getting the service i want . yes no i had problems with payments and rang and explain that i could n't pay until end of the month when i get my 1st wages and they said that was fine but yet you cut me off not extremely happy but i have always been with xxx and like them very much . hi i have been with xxxphone for years and have always had excellent service and advice .xxxphonehave the best network coverage around the country so am more than happy to recommend you to other people . very quick and helpful the person dealt with it efficiently , quickly and stuck to the task .sadly , the same ca n't be said for your other employees explained everthing and was very helpfull .thanks ! the service you provide to customers that have been with xxx years is disgraceful , and its a rip off !not happy as a customer of yours one bit . 2x call disconctns during query handling , reset of paswd not resolvd durin call . the man was polite , efficient and resolved the problem without fuss .however on different occasions this has not been the case ! it was quick and easy acess and the assistance was nice and clear , thx i was put on hold and forgot about at first then picked up by a differant person who just seemed like he could not be bothered with me . felt as if first call was rushed and he did not make sure call was followed through to resolution .2nd call guy was helpful and put me through to tech support where agent was polite , helpful and made sure it was working right a pleasure to talk to!(y ) i have been with your company for a number of years & have 3 phones on contract with you & you wont up grade me my husbands broken phone early when i was told before christmas i would be able to mid january i get a different story every time i get in touch with you your service is going down hill ! ! ! ! ! ! i have been a loyal customer for xxx for many years and the one time i needed help to resolve a problem with my account they fail to resolve my problem .i am totally dissatisfied . my phone is slow , the buttons get stuck and it turns itself off .i 've done a software upgrade and de-fragmented it but it still did not improve it !i would like to take out a new contract but have been told i cannot lower my tariff so this would be possible ! the staff are always lovely i given the highest course because who i spoken to was very kind patient , trying to help me with the maximum she can .that was the first time when i felt 100 % understanding the conversation the customer servicer were made sure i clearly understand what is she telling me she is an excellent worker wish to speak to other time was told i could upgrade early and add remaining months of this contract onto new contreact but now told i have to pay .will be going else where for a fone .can't believe how i have been treated after being a xxx customer for so long an excellent , polite , friendly uncomplicated process . 9 better than last time i called 151 customer service is always excellent .advisors have always gone beyond my expectations in order to help me .very pleased with the constant outstanding service i 'm provided with . with question one its pointless to suggest xxx to someone as it depends on their credit rating although i do mention i 'm with xxx the adviser was fine but it took over 5 minutes for someone to answer my call she answered my enquiry very well and actually helped me !i will however be cancelling my contract with xxxphone when it is due to be renewed - as a 'valued customer ' i feel i have been treated very shabbily . excellent , customer services , polite staff gave me all the answers i required in a helpful and polite manner just hope it all works when i top up cheers nothing was resolved and i am still waiting for a manager to call me back ! no the call operator was very polite and resolved my problem quickly .very good service . the lady i spoke to was extremely friendly and helpful . good service and answered what i asked ! bit sceptical over my data usage , as majority of my downloading/online usage is done under wifi at home .i dont buy that , apps on in the background can devour data , especially as i close them everynight before charging . i have big problems with your auotomatic payment system .l iam still waiting for a returncall some 25 .daysafter i phoned ? ? ? ? ? spoke to a really helpfull polite person your okay ! ! . ive had no end of trouble with xxx 10 i was told last year that i can upgrade to the iphone but now i was told that i ca n't .i am not happy with this service .there ate good deals out there , .and cheaper than xxx . because i was told i could upgrade my phone on the 21st january as its a horrendous phone and they have now said not until may .not happy i had a problem with a bill you sent me and the operator on the phone was very help full and he sorted the problem out he was very good at is job thanks the gentleman was very helpful . the 2nd advisor i spoke to was very helpful but overall the problem is not yet resolved good customer quality service . just always treated good i was very satisfied with girl l was dealing with , sounded very nice , and resolved my query quickly . very good person i spoke to .complicated and not helpful recorded options . very helpful efficient and friendly staff saved me money he was very helpful . all questions answered quickly and efficiently and advice was very helpful . nothing was sorted as i need to get authorisation on my daughters account but not particularly happy at the lack of control to stop exceeding contract limits ! i was charged for a sim card i was told was free , my bill was taken out of my partners account without any notice whatsoever , one caller told me the sim card i 'd been charged for was at 15.00 , the other said 89p so both callers contradicted themselves help recieved was good but my problem shudnt have happened anyway i needed the content control removed so as to access a particular messenger service which happens to be a 18 or over contract .when i try to turn off content control through xxx i end on a dead page .you service advisers claim to have bypassed this issue by sending me texts and then i removing simply card and battery etc... nothing has changed however , i still am blocked .service advisers were polite nevertheless . an overall great service provided ,the customer service girl named lauren was helpful and polite and answered my queries to a satisfactory demand the advisor was very efficient and resolved my query very well excellent service nice people always polite and they do their very best to help you answered my questions the operator was fantastic .however my problem still has n't been resolved .previous operators have lied and not called back when they said they would .i have had a `team leader ` apply blackberry settings to a iphone resulting in yet another call .when my contracts dates are up and taking all 4 elsewhere your advisor was helpful and courteous and took the enquiry as far as she could . very satisfied with answers which saved me money in the long term . did n't get a complete answer to my question for over two years i 've been trying to change my phones to my new company , as i sold capital decor , i no longer need to have bills in that name .i 've tried relentless trying to change my details but to no avail .you still send bill to my old address , i moved out over two years ago! !but you just do n't listen , i have tried everything to re excellent customer manner problem resolved all in 1 phone call , friendly staff , very satisfactory very nice and polite and helpful lady on phone .explained everything quickly and simply and exactly what i wanted to know .very helpful all my questions were answered and my command was fulfilled with great customer service my account was suspended before the agreed date because an advisor previously did n't note down when i would be making payments so i rang today and the lady re-connected my account and was very helpful , in a very rare case someone from xxx does actually help and i rate this lady 10/10 , thank you xxx ! polite and friendly service .please keep it up .thanks . apparently it was decided last monday my phone needs to be replaced - this was not communicated to me .i have also been informed they are out of stock and no one knows when i will get a replacement - which i think is appauling no. wasted enough time with xxx today . i spoke to someone who was pleasant but i have had an ongoing problem try to change ownership of numbers from october the process for doing so seems exceptionally difficult he did n't answer my question .a servive where you get no answer is no service and deserves zero points . why can we not get through to bt international enquiries on 118505 ?and why do we have to go through a security check to find out?newan . lady was very helpful . the person i spoke to was polite , instilled confidence in me , gave me the information i required .10 out of 10 . because u did not resolve my problem going 2 another net work i think yes very quick to the point on what i asked thank you i was not happy with the comments made by the advisor and her attitude towards me was not professional i have requested a call back from a manager and i have been told to wait 48 hours , it 's an appalling customer service that you treat a paying customer with such disgrace and humiliation . pleasant operator dealt with problem efficiently + quickly . although i was passed to a total of 4 advisors and was on the phone for a long period of time before the issue was finally resolved the final advisor handled the issue professionally and efficiently , the issue was n't with xxx as a service provider but a software issue with the handset and after already having had numerous exchanges for the same issue a new handset has finally been arranged with next day delivery . 6 efficient service no good experience . the lady was most helpful i got through to the operator quickly , she delt with my problem promptly and the resulting answer i got was very helpful to me as i have to have my phone on at all times , for business reasons . i gave my correct pin number but you did n't recognise it .this was not a problem the last time i called !you were therefore unable to deal with my query .also the technical guy was difficult to understand . because am still waitng on my settings been sent out polite , and had the problem dealt with in minutes .very very helpful you saved of money took time two help me the adviser gave me all the information i required efficiently , was friendly and also explained what extras i 'm paying on my bills .very helpful very quick and polite service i rang to discuss an upgrade .they said they were unable to do this because upgrade wont be available until thursday .which is ridiculous why on earth would you not at least go through my options .what makes it even worse was someone called me last wk to discuss it , you called me to discuss it yet when i call you you refuse .i was livid and will not be upgrading with you , i will leave . your automated system needs a new robot i asked why i had not been sent a new contract and for it to be sent to me .i was told he could not do that and i had to ask for it by email .a ridiculous waste of my time and the second time this has happened .dreadfu customer service . very friendly and helpful today but waiting to see if action is taken as i have had to send email confirmation they were quick and efeciant and iv never had any problems with xxx that 's why i still have 1 contract with xxx still and in the futcer if i want anouther one i will ask xxx again thanks great service from a uk call centre delivered in a friendly manner unsure reasons he answerd all in a good manner and told me all i needed to know . my call was answered quickly .... by someone whose first language is english .my problem was assessed and solved rapidly and very pleasantly .the advisor spoke naturally and not in prescribed prepackaged phrases .a real joy ! q1.yes , the people were exceptional , particularly the chap who dealt with my bill enquiry .he was prepared to listen not only to my current query but also to look through records to link it to a previous query and he effectively resolved it .q2 , again exceptional , but given that my query became expanded to a potentially new tariff this was too complex for me to absorb in the time i myself could allocate , and one mark was taken off because there were previous opportunities to have resolved this .... on t occasions xxx promised to call me back yet had n't .the guys on this occasions warranted a 10 .i am impressed with xxx customer service , and will pay a little more for this over other providers .i do think mobile phone tariffs are generally too complicated and a section allotted to simple yet potentially notices price plans would be attractive ... with links into the wider options when required .and i have a phd by the way .matthew good , quick , efficient service . bill nearly three times what it should be incurred in the uk despite already paying a high rate .no warning that data charges were being incurred .poor offers for a customer of 17 years .other providers doing better deals . always happy with your service if and when i have a problem prompt helpful and great telephone manor no i rated you so low because when you have a problem your team does very little to solve the problem .even though in the case its a well documented problem that your aware of . because yr staff did n't carry out my instructions about security and then i was promised a speedy investigation of my complaints and still have n't heard from your fraud team - your unprofessional response will be reported to offcom - the manager that was supposed to call me today still has n't called me-i take my privacy and security of my mobile account very seriously which obviously xxx does n't , call me tomorrow morning after 9 , john cotterill the lady i spoke to knew her stuff and i felt i got a good deal no i have been given a number recently used by someone else and have been receiving rude , racist inappropriate jokes .your representative offered no solution other than me dealing with the problem myself ! ! ! thats 4 'quick ' questions not 3.call me for reasons .ta was n't much help the chap who took my call was helpful , knowledgeable and polite .a credit to xxx . i was charged postage for a sim card on a new contract so was ringing to complain .the problem was resolved in minutes and another query dealt with efficiently and politely .fast efficient and effective attetive staff who listen to me and explain everything .to me a very efficient advisor who dealt with my issue without any fuss . i am just not too happy with xxx at the moment due to the high bills and call charges .i will defnetely leave at the end of my contract .have been a pay monthly client for the past 11 yrs . 4 of them with xxx and my bills never been so high as with xxx .great company but quite disappointed . good service manager angela at xxx washington gallery because i should have never got cut off in the first place so i very angry as i made two calls previous to this and both times there confirmed that i would n't get cut off .then 191 would n't work from my hand set in order for me to deal with this problem so i had to use the works phone which i was n't best pleased about .but once i managed to talk to a real person pauline was very helpful and i could use my hand set once again why tell my complaint once to one person when i can tell the same complaint ten times to ten different people , you should all be ashamed at the disgusting level if service you offer , my problems were solved quickly and things were made clear by the staff . because the serivce was great .but i 'd like u to lower ur prices a bit as i 'm thinking of going to o2 problems solved , thanks the agent was able to answer my query was a good service got told everything that i needed to know and was a polite rep although the initial agent tried to fob me off , when i persisted he put be through to someone which had the knowledge needed to deal with my query and correct the problem on the spot .thank you both people were v helpful , friendly + dealt wit my enquiry in an efficient manner . i would not recommend xxx as the mast that supply 's verwood dorset 's signal is constantly going down and takes ages to repair leaving me with no phone signal !not very good xxx the operators are always polite and do what they can overall helpful but should be able to get 3g coverage in all areas ! understanding i phoned , was answered quickly , had my questions answered , no reason to be anything but happy with service silly question !i answered as i saw fit ! 10 everything that i asked for was done immediately , i was given fantastic service by all members of staff , and i am really pleased with the service that i was given , especially the quick delivery of the phone . helpful agent no. because of the way my account has been set up incorrectly very helpful person i was happy with the overall out come very nice and polite and helpful was satisfied they solved the problem he told me the wrong information and also that somebody from the technical team would call .still waiting to hear .total rubbish . the lady was very helpfull polite and freindly she did all she could to answer my questions . very nice helpful staff i will discuss over the phone if someone would like to call me - i am not a happy business customer right now ! i quickly got a solution to my enquiry with no fuss brilliant customer service ordered an ipad to be delivered in 3 days , did n't turn up , called to check , out of stock , back order and no idea when they are turning up .asked for a manager to call me back told within 24 hours , n we received a call .called back today still no idea when they will arrive again asked for a manager to call and told within 48 hours and that they would never have said 24 hours .getting increasing more frustrated with this allegedly business level of service .this is not encouraging me to stay with xxx . he was very helpful friendliness , knowledge of the product and price plans , provision of a range of options and assistance with appraising the pros/cons of each , and flexibility in identifying a solution that met my specific requirements .i felt valued as a customer . adviser wanted to think for and ask my questions as well as answer them .my initial query for the same thing was over a month ago which was not solved so i called back today .if my rating are based on the last time round then it would have been zero for all .as there was no honesty very good service my last bill was 1300 gbp because i was misinformed by one of your reps , and you r not even willing to solve this issue .bad customer service and watchdog material because the person i spoke to was very helpful my phone was accidently damaged and my insurance does cover it .but i have to go into a store to sort it out .as a business customer and someone who runs his own business i simply do n't have time to do that !i would hope for the tariff i pay and having insurance that i would be covered to receive a new phone and have the new phone sent to me and old one collected .or the very least the old one collected for repair and a subsititute sent to me ! very good service upgraded price plan but no bb services enabled and was subsequently asked to pay for these when it was already part of the plan i had moved to .epic fail . too long to text call me ' please i have had good and bad dealings and struggle when dealing with call centers abroad good service every question i asked i got a clear and positive response and also am very happy with the information i was given yes , if you care enough to phone mr you have not done what you said you said you would .it has taken up a considerable amount of time for no result !what is the point of paying for a phone when you ca n't connect it ! used xxx for 18 yrs nothing else compares .keep up the good work .any freebies are always welcome cheers excellent service leane served me .and gave good advce and suggestions already with xxx , got new contract wiv intnet ,500txt+100min but in 1st 3 days had used the 100 mins due t ergency + am going to be needing to make lots calls frm mob so gave up internet in exchange for 300mins + good prompt answer polite person knew what to do and based in uk not in ...... , , excellent service , polite staff .and queries always resolved ! because i have had no service twice this month and not once have i been treated decently .my last call i was told ` you could have two car crashes in one month .it 's the same thing ` what kind of thing is that to say ! ?i need a call back by someone in some kind of authority a good friendly service very friendly lady i spoke to today i rang vf to query upgrades and to try and get a rough idea of price for iphone 4s upgrade .the operator could n't help .i asked about termination fee and got price .no questions asked as to why or what can we do etc .three have far better deals than vf . emma was very polite and very and kept me informed of everything that was happening during the call there were no long silent pauses .very pleasant girl was pleased that it was a simple traction and could be dealt with quickly delay in reactivation . very helpfull and plesent i am unable to view balance of unused mobile minutes on xxx business website .plus links on website billing page is broken .your website is very poor . good customer service very good service always scored 8 only because i still do n't know if my request has been granted my query was solved very quickly the lady was very helpful but i was disappointed that it would take from saturday until tuesday p.m. to transfer a number . very professional your colleague ( vicky ) was extremely helpful and explained everything with a lot of patience .thanks very much . customer service is a waste of time . if this is n't just an automated set of questions and you really care about improving the one net service then you can call me on 07712527951 . i still cant transfer video clips onto memory card . was with 3 many years ago enough said . dealt with query promptly . had to hang on a long time before being dealt with with , after which i was asked to phone another company ( excalibur ) to get the best deal , the deal offered was not the best deal in my opinion , i requested to add a new person to the account and wanted the same tarif , this was not offered .in fact until pushed the offer was a lot more expensive , it later became cheaper but not the same ad the rest of the accounts the advisor was polite and helpful and answered my query promptly , everything that i asked was answered for question 1 i am really disappointed with xxx they have been inaccurate and unreliable with things such as phone bills , insurance and in store staff , for question one and two i have phone up a lot of time with questions and problems which i suppose i should n't really have but your phone team have been brilliant and have always helped me . very professional and succinct in dealing with my query .good telephone manner .i have been a vodka phone customer for over 3 years and have seen a considerable improvement over the last 12 months which has resulted in me not only keeping my account but increasing the contract was kept on hold for too long and then cut off .had to give details on numerous occasions , last guy was very good though . they are allways very happy to help ,its nice to be like that fantasic thanks the advisor was very friendly and helpful over the phone , also she gave me many options :( ur staff have saved me money which is greatly appreciated at a time when david cameron is cutting nurses & police but seems to think we should pay for hs2 ! my rating are based on the amount of times l have rang xxx to try and get my money back and the amount of diffrent departments l had to go through and how many time l had to give all details about the order only to be told no one was there that could sort out the problem and could i ring back another day and go through it all again in total i have spent about 2 hours on the phone at a cost to me sorting out the original order that i was told was not in stock and try ing to get my money back which is still not in my account 1 mounth after the online order that after this experience i will not be doing again and would not advise any one elsethank you paul benson tell me one thing on internet another on the phone been a customer for over ten years customer service is rubbish will be leaving xxx as soon as possible would not recommend i call to change some details and the agent was very helpful and friendly . yeh friendly and efficient service very pleased very helpful informative problem solved ! 10 because the guy i spoke to was very helpful and sorted all my problems with one person and one phone call , i was not past from one person to another. . have been with xxx for years and they are always very helpful .thanks very satisfied . the woman i spoke to was cheerful and accommodating to my questions op very efficient i was pleased with outcome friendly customer service an speedy response delays not sending sim card i got my daughter a phone on contract n she has now gone to australia its 36.00 a month n we ca n't reduce that until her contract ends in june , so i am left to pay the bill bt its to expensive to use in oz so she wil just buy a pay as u go to use i think after all the money i have spent through xxxfon and you ca n't change my account into my own name also there was meant to be an upgrade this month .my phone is broke and i need a new phone so i will be cancelling and taking a contract up with three . always good service but not able to help much with problem today no very helpful excellent service answered my query quickly and to my satisfaction .did not have to refer to anyone else .thank you . i found you quite helpfull , although i 'm still waiting for an answer to resolve the problem that i rang about . ! ! the gentleman answered my questions , laughed with me on the situation , was concise and friendly .great service , part of the reason i stay with xxx . i am satisfie with the service exelent service all around good service the customer service lady that helped me was fine .i am just sick of xxx and the constant barrage of charges .the company is incredibly inflexible compared to my friends phone companies and i would have changed user if i had n't of lost my phone just before my contract finished .i will be leaving xxx when this contract is eventually up . no! ive answerd enough questons ! daniel was extremely helpful .his customer service was impeccable and he took the time to find out exactly what i wanted . not had any other network ! yes the issue remains un resolved !i still do not know how much you are debiting from my account .costing me bank charges .this happens every month . 8 for dealing with the problem efficiently , though for the problem occurring in the first place i was annoyed .it was quickly dealt with and the advisers were very pleasant the reason for my answers is that the operator talking to me was so well mannered and very polite to me over the phone not happy with da charges the woman was very helpful and was also british so i could understand her easily , it really does make a difference . 10 overall performance in my opinion deserve the rating i was satisfied with the answers i was given no resolution , no idea of when there will be a resolution or any response/advise given the guy i spoke 2 wos very helpful . i was happy with the operator who dealt with me ,as i said i just need the confirmation e mail of my new price plan my bill has doubld in last month & some co .has been txtin me 3 x 's a day once a wk costin me 1.25 each .something i do n't recall signin up 2 very helpful and proffessional gentleman ! really impressed with efficiency . good service he left me waiting then cut me off ! well the person that i got was lovely ! !and did help with my first problem but could n't help with my second ! ! which was that i wanted to know what my monthly plan was . fast and easy stright to the point :0 ) my bill is normally 120 a month but this month it was 429 .because i was advised by xxx when i upgraded both phone to drop my minutes which resulted in me and my wife going way over our price plan .xxxs error . ! ! !but i have to pay for it !when my contract is up i will cancel i have had lots of problems with my phone but xxx simply sends me recon handsets like 4 times - problem continues - not giving me effective solution that is less disruptive as i waste lots of time setting up phone everytime handset changed .after 4 times , i think xxx should just give me a different phone or a new handset so i just start fresh . :/ i have had very good service and very pleased with the service . very good have repeatedly rung you to change daye of my bill i you ignore agreed date leaving me angry i got my monthly bill through to me i gave 10 because the service was impeccable as usual .should be more companies like xxx . i am clearly on an unsuitable plan as can be seen by my history however rather than treat me as a valued customer i was told i was tied into a contract .you could rather force me to stay in this illsuited contact that view me as a long term valued customer .i will not sign up with you again and i will never recommend you .you have made your priority clear , bleed customers for short term gains .horrendous customer service . was vey gd servis but was not happy about my bill the lady had n't been trained appropriately on the billing process and could n't answer my question properly so i gave up no enough is enough unable 2 resolve problem from advice given . friendly , helpful , reasonable info etc not very happy with online service ive waited 4 weeks for a manager to call me back from my original complaint on 20th dec.and im still waiting .not bad service for being a xxx customer for over 20years ! ! very helpful problem sorted because i really wanted to keep the paper bill & i have been with you 20 yrsi would have been livid if you had said no & tried to make me go online for billing. i have my phone set up how i like it & that 's important to me please call me no, stop frigging spamming me.thank you . no **** text messages bugging me ? ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! because all my problems were resolved with minimum hassle and the advisers were nice and friendly very very very very very disssatisfied the reason for my rating is that mark the csa saw the facts in front of him and with out me arguing my point he actually taken the control of the call and delivered exactly what he said , how ever i think he could of gone the extra mile and the phone issue i currently have ( over heating ) which has been going on since 5 weeks and still not resolved , i think he could have asked me to collect anther handset from the local store , thanks mark good work pal i was very distressed about a problem with your service that had caused me a great deal of inconvenience whilst abroad .your staff member fiona was extremely sympathetic which was just what i needed , she admitted that xxxphone were in the wrong and fixed the problem immediately .fantastic service , thank you fiona ! ! frustration with continuing inefficiency of automated payment system my bills keep changing prices and all i get is people telling me they do n't know . very satisfied with the adviser and would never switch from xxx .tried other networks and xxx is the best by far to me ! thank you for the service you all provide all at xxx ! no the first rating was given because not all of the time can u get signal in certain places .the second and last ratings were given because the adviser had good knowledge and understanding of the query , was very helpful and polite . i am in hospital and my wife made the calls i had been trying to find out how much money was left on my phone thank you friendly , very helpful and down to earth several ongoing problems with our business contracted .since our call i have visited our local store and got problems resolved i believe . no thanks because xxxphone is helpful employees are kind and it is handy for broadband basically the person l spoke did n't care to help just hung up emma who we spoke to about the account billing problem iwas very efficient .pleasant .professional . she explained my query very clearly , where i will be able to remember now in the future and use my 08 minutes .thank you xxx ! i have been a very long loyal customer and spent a lot of money with xxx .i have been complaining about my phone because it is diabolical keeps disconecting me from the network puts people on hold plus many more design faults .i do not want a replacement of the same model as the same problems are going to happen .but this is all you keep offering .i use my phone mainly for bussiness and can not afford to be disconected from the network .i 'm discussted and very upset with the attitude of xxx and i will be taking all my bussiness to another provider .xxx needs to wake up and smell the coffee !i have been offered a very good deal from phones 4 u .with a nokia and orange package !xxx must be in a great position to be able to afford to let long standing customers go .who are there loyalties too blackberry who 's phone is bad by design and useless or its customers !im a bussiness man who needs a reliable phone not a kid who 's trying it on to get a quick upgrade ! they fixed my problem very quickly .that 's why .just forgot to mention one problem i have with sending texts .they some times get delivered very late .if someone could look in to this problem would be very grateful . informative and polite .suggested better tariff 1 .because the situation should not have arisen .2 and 3.the young fellow who answered my call was extremely polite and helpful . my call was answered straight away and my question was answered confidently . the gentleman was very helpful my problem was solved fast and efficiently by a knowledgeable person . if you ring i will i like xxx always have they are very good people to deal with over the phone !but today something has happened and i was n't told much about the issue and left in the dark which to me is very scary as i 've been with you for many years . because they were the truth more advice and help would be required .does not help genuine people , only interested in getting money nothiing to do with the tele person , but i have to wait 24 hours to be eble to log online to look at my account , think it should have been resolved quicker !thanks i was very pleased with help i received after struggling with my new blackberry the consultant i dealt with today was very efficient and resolved the issue quickly and without fuss unlike the person i dealt with on friday 13th who made the process laborious and difficult and then failed to deliver what was promised i was finding out bout buying the new iphone 4s and she said someone would be back in touch with me and no one has been in touch received excellent service from a very pleasant & very helpful adviser the guy was very helpful .issue resolved in a timely manner . staff was friendly , helpful and c came up with a workable solution .very friendly , week spoken and easy to understand ! extremely dissapointing service do n't find that they want to help with problems so ca n't see much point in phoning when i do have a question very efficient very polite very helpful just wish more people were of the same frame of mind very friendly lady on the other end .was more than happy to help and very efficient they really helped me n she was nice pleasant polite call .refund provided without asking . i do n't believe the adviser was actually listening to understand what i was saying staff on the phone , really helpful .only problem is automated payment service really annoys me , as it does n't understand my brummie accent ! ! ! the rep was v helpful and sorted my problem quickly because av been with xxx from the start and i have never had any problems from pay as you go to contract and am happy with the services you provide been a loyal customer for 16years and wanted a new phone and said i might pay off contract and leave and there was nothing offered so its making really consider leaving fast , efficient , polite , satisfactory service with no selling ! the opperator was very efficient and polite . i am trying to consolidate my business since last nov i have rang each mth for the past 3 mths to resolve the same issue with my on-line account .just feel like noone is trying to resolve the problem and each mth i get fobbed off . good clear help because you have not sorted my problem out challenging and argumentative made the changes quickly and actual got through quickly . the csa was courteous and most helpful in resolving my query 10 . was very helpful and efficient in dealing with my problem great member of staff very helpfull the guy i spoke to was very helpful and resolved my problem very quicklly with out a drama i had 2 calls today , one ok with a lady but incomplete and one with a man who was unfriendly .+ i still needed to go online to post a request because it could not be done on the phone ( sic ) .+ i got wrongfully billed for a phone nb i never used , never asked for since march 2011+ your website fails too often . unfortunately due 2 staff shortage things were forgotten & table not cleared .otherwise it wld have been excellent . ? ?s answered as askednot much extra info ghvenalso i got cut off in first call and think it cost me wheres 192 ? had a lot of problems with xxx recently .been a customer for a long time , but will cancel contract as soon as i can , just through some of your operators not completing there work sufficiently .it would be nice to actually talk to somebody about these issues ... all good - you should improve the speed of getting thru to a person rather than listening to music - esp as calling from abroad as you asked me questions and i rated them how i felt . i lost my phone , and i was asked about the weather very professional polite helpful girl called angela who i dealt with , and xxx generally good to deal with !thanks excellent service no absolute shocking experience which has now been ongoing for two weeks i 'v been made to feel like a criminal , poor service horrified service was quick and easy exellent not satisfied how he handled the complaint . as emma who handle the call was very helpful and very understanding she dealt mucher better than store staff who is not very understanding and i was very happy with emma sorting the problems internet still has restricted a access !please resolve .thanks thats what i think happy with service no o i want to change sim card , the phone requires an n .u.codefor which i have to wait 16 days ,ridiculous , also , it took 2 hrs of calls for me to find this out ,talking with operators whose english was poor taking 230.35 out of my bank when i 'd agreed a date in 2 weeks to pay the bill .i will be cancelling my contract as soon as this problem is sorted ! the person was not listening to me he would not put me onto the upgrade team or the complaints department i ended the call and rang to cancel my contract however they resolved my problem good customer service . despite being informed the phone has been despatched on 28th december 2011 .the phone has not been delivered .when i asked dpd they would not help . very efficient got all my queries answered it took 5 months of telephone conversation , e-mails , forms and ihave to see the result next month nice customer service given erroneous information on first inquiry and still unable to resolve issue on this call . the first one which i have 4 to is because since i have had this new phone which i believe was about july 2011 my signal has been very poor my previous phone was not this bad so i am very disappointed the other 2 which i have i higher number was because the guy i spoke to was very helpful really bad service wrong billing mis commitment and over charged . yes . craig was polite and friendly .he answered my questions fully without any sales pitch and gave me excellent advice . just really happy with the service i felt was very well informed with what i needed to know and who i spoke to was very nice and pleasant 10 i found the lady very prompt efficient and helpful basically ! good service just a few hiccups regarding family and friends numbers ; numbers removed from group resulting in re activation of numbers have been with xxx for a few years now & always receive consistently good customer service . i find that when i speek it is better for me .asi am dyslexi . all was fine no. otherwise why ask me to rate something . **** i like xxx they are really helpful to me very friendly person who dealt with my query quickly and efficiently never had any trouble with xxx and the girl i spoke to was very helpful the advisor was great but she was limited and had to ask her manager , i was not happy to get a none so top of the range lap top , because they wavered the laptop charge , neither was i happy to pay a delivery charge , this may result in me returning the lap top cos im sick of phoning every month with a complaint because if some peoples incompentency no it was dealt with quickly and effectively what 's the point of calling to talk to someone if all you 're going to be told is to send an email .very surprised that complaints ca n't be handled over the phone .your people are seriously under- empowered . call was answered quickly , advisor was helpful and friendly .she gave me chance to clearly explain the issue , then made an amendment to my account and advised it would not happen again , all inside a few minutes . the overall response to my query was good all the questions asked were answered and there was no waiting time . the person who took my call was polite an very helpfull .many thanks ring me if u want to know ,last time i sent u a long text and u did n't reply very rude of you and disrespectful.tou , iam not important iam just a number , if u really r bothered about the score ring me .ur ripping me off ! ! !and iam not happy ! ! ! ! ! ! ! ! ! ! ! ! ! ! ' ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !if got lied to before i went to jamaica about call costs which was n't the case , was told would cost 12p a minute it ended up costing 1.60 ish .been a vodka phone customer for about 12 years only real problem in that time !women at the end of phone done a good job , very polite but could n't sort the previous lie ! xxx is excellent person serving me was helpful but i do n't feel like i should have to go chasing about because my phone does n't work after i 've supposedly had it repaired . help me and was professional no friendly and efficient . i 'm looking to upgrade a 3g s apple to a 16gb model - none available & no price - but staff helpful with the info they were working with . i find ur helpline useful man was very rude on phone talking over me and had stinking attitude ..i thinking of leaving anyway ...too dear ..never any deals for loyal customers no 1 .crap service for sending me a second hand phone when i wanted a new one and lost out money for your service .no 2. ok no 3. ok was cut off while on hold so had to call back and go through everything again a little frustrating . because all question were answered to our satisfaction and politely no real flexibility when personal life changes , will not be renewing all my contracts with this network and i will make sure i tell my friends and colleagues of this outcome . quick and helpfull , no hassles .cheers i rung up to enquire how much of my data usage i had left , informing the advisor that the text i received after dialing 44555 did not provide this info .he said he would arrange for a text with my data usage in to be sent but i just received the same text which only contained info relating to my inclusive mins although i signed up for 'unlimited data ' this was later dropped to 500 meg a month .a disappointing shift by xxx . service was good , sorted my issue with minimum effort issue with mms not resolved via the hard reset but the cust service rep was helpful at the time . unhelpful on how to reduce costs , did n't give a good offer even though been with xxx for some time , just informed me that it would cost over a thousand pound to leave - which still might be better financially to pay and leave that what i have now . happy with the service very quick to handle what i needed done great service , problem solved very quickly .gentleman very polite , friendly and helpful . the customer service guy dealt with query quickly because i always get good service from xxx .and have no problems what so ever 7 after 19 years of your network i was disgusted with your customer service if i ran my company like that i would 'nt have any customers left yours d stanley every thing i asked for i got good quick answers to my questions and answers no helpful guy who sorted out my query straight away .however situation shld never arisen that i have been wrongly charged since april 2010 . staff not able to sort out problem to do with my phone as account is in my husbands name but money is taken from joint account to pay bill the customer service man was very helpful and efficient , the problem depends on others however , for the outcome .thanks because your guts did n't help me atall with my upgrade .i called because i was ment to get an upgrade in 11days but because the offer ended i ca n't have it but on my online account said i could get an upgrade on 30th of jan .i am so angry at xxx that if nothing gets done i will b leavinh you asap and never refering you to anyine else ever because you asked 4 them because not everyone can afford a printer so cannot download items such as freebees inability to make decision or answer con satisfied ! initially assistant told me that my insurance thantp i wanted to cancel was compulsory due to notes on system .corrected successfully .assistant was professional and friendly . love xxx its 'a ' rated xx impressive fast services . lady was really helpful and was really gd in dealing with what i phoned regarding ! good service on phone but had a charge on bill that was not expected or solved x ( not informed that blackberry services had a charge ) customer service adviser excellent but need 2 wait 2 c what the system does re payments .if it gets sorted quickly ratings will b 10 could do what i asked 4 me which is disappointing ! ! no problems with the call at all .everything i asked for i got , v pleased with the new monthly contract .very pleasant operator i always get a first class service thats why i use xxx and no other overall its all okay but signal is n't that good in a lot of areas i 've been in , top up can be a pain sometimes straight forward but twice i 've had problems with freebee rewards when i do n't want it and there 's not very good rates for sending messages and calls abroad . service addressed my query and provided clear response and result the girl who dealt with me was most efficient . always had good service no simply tarking and qwick responce about my high bil tar staff was very miserable and had an attitude towards me on the phone . you could not identify me as a customer despite having my phone number and you suggested i fraudulently sell my current broken phone so that i can buy another one from you . excellent interpersonal skills friendly and extremely helpful pleasure to talk to lee love xxxphone you do n't have a unlimited data package and i need one and the price of your tarrif is too expensive compared to other suppliers so when my contract finishes i will be moving to another supplier which is a pity as i have been with xxx for about 12 years now . very good service , my problem was not completely resolved but that was not the fault of the operator , they advised me what i need to do now to get my problem fixed good polite service but not resolved as yet u sponcer maclaran f 1 team come on lewis thanks first class customer service . i have had the same issue every month since joining xxx having to take the time to every month i receive an incorrect bill and creating me more work in my accounts your operative was competent efficient and happy a nice person to talk to the issue has not been resolved & i am very unhappy with the charges on my monthly bill .i cannot write a letter of complaint as there is apparantly no complaints department & the email service on the website is currently down . very efficient and helpful . advisor very helpful .problem addressed with option 2 ring bk if problem not resolved .very pleased with xxx over the years just seems 2 b a problem with network at present .once resolved i will b renewing my contract no signal in area , still no signal , no explanation and no idea when will be resolved , thinking of changing service providers ... was passed to 6 different people and call took near half an hour so obviously some people not sure how yo assist properly advisor was excellent today ,never had any problems with xxxphone since i became a customer ,was misadvised over passport but was corrected promptly ! 10 excellent service , brilliant attitude , and proffesional throughout yes if you ring me very helpful advisors but still not solved my problem getting my bills on line cus i 've been asked by you to rate !are you happy now ....or u want any more ratings ...etc ; ) xxx are good at making promises but not implementing the delivery of those promises .customer service is also very hit and miss depending who you deal with .big is not always best because when ever i need xxxphone help 191.yourfast nd i hate being put on hold which you never do .ivebeen with xxxphone 12years would never use any other company .do 'sthis mean i get some extra cred !lol.cant blame a girl for tryin x calm and effective and help full they were very helpful on doing transfer ov phone numbers from 3 to ya selves .other than that its a better network to be on as 3 is **** brillant and khn service well i 've been having the same problem for just under a month and all the had little to no real help as i 've done all possible things to make it right . been a customer for many years . . always been very helpful in assisting with my needs . . never felt the need to look else where . .so 10 it has to be . a very pleasant call that was dealt with efficiantly the 1st person i spoke to( a man ) was very patronising & made me feel stupid but the 2nd ( a lady ) & 3rd ( a man ) were really polite & understanding & helped sort out the problems . kept on hold for ages , 1st person who answered my call could n't help evntually transfered me but did n't tell the other person the details of my call , she was also slow and i had to keep repeating she could n't take payment something wrong with the payment system ? ? was put on hold again when she finally came back - asked how much this call was costing me , she only then offered to call me back , customer service is poor . good customer service . the person i spoke to samia seleh was very rude and very unhelpful this is n't the first time i 've had problems with ppl from your call centres .was told i do n't have authority on my dads account when i clearly do as i have had to deal with you before christmas on his behalf and i 'm pretty sure i would n't have authority on the account just while the last problem was sorted out ? ? but your rude employee refused to help no gareth the sales advisor was very helpful showing me how to use my new phone & setting it up he answered all my questions in a manner that i understood great service , nice staff , great peoplem never had any problems with xxx and the staff are always helpful in the shop it was excellent service sam gave good service and knew what he was talking about 10 .he was courteous and helpful .but xxxphone does not want my business . no because everything was fine i changed my contracts , i am not sure i got the best deal for one of them and it took ages and ages to get the paperwork through . too long a wait for a customer service assistant friendy sales staff , who knew their stuff & listened to what i wanted and advised on best upgrade deal for me 1sales staff very attentive and helpful 2 would be 8 if music not so loud i have to be able hear what staff saying 3he was very helpful pretty happy with the service good advice and service saw a really helpful woman in your banbury branch .friendly and helpful would use again woman i spoke to was really friendly and helpful , was keen to check what phones they had in stock in the back , gave me good advice and i left feeling satisfied . all the staff were so helpful and very good at there job good service going through options and looking for best deal for me overall happy but there is always room for improvement because all of the excellent service we received from mike was negated by his so called manager ! carrie was very friendly and helpfull and just a nice person i got an excellent welcome from staff yesterday , my problem was swiftly responded to and my new blackberry links seem to work well . very helpful sales lady .bury could be cheaper better deals sales good and clear fast efficient friendly service because sam was a great help and very friendly good service & advise very helpful the people you deal with at xxx are great i just feel my tarrif is expensive though your agent was excellent but it was going to take over two weeks to unblock my phone for use in usa .the guy on the corner does it in 5 mins .thank you customer service advisor was friendly and helpful .my problem was solved in good time . couldnt use my mobile to sort the problem out so had to find a landline .paid my bill on 160112 and my payment couldnt be found .was told to take bank statement to nearest branch ( 10 miles away ) to verify payment .not good enough .been with xxx many years .im in a contract so shouldnt be cut off like that . taking four years to change my bill address to use bb phone in india i have to pay 5 gbp a day which is extortion !if i swith my data services off i am not able send or receive e mails .t mobile charges only 15 gbp a month to use bb services in asia ! i 'll go with them next time b'cause u were no help thinking of changing very satisfied with my query about my account ,very pleasant english spoken man you cut me off after waiting ask that time coz i feel best ntwrk available ta xxx have always been brilliant thanks :-) the person was pleasant , calm , knowledgeable , and got on with the job .the 5 was only because it is not fixed yet because i am waiting for a new sim which may or may not work .also i was not up sold despite saying i was due an upgrade which would have been an easy fix for her .well done . my problem was sorted .although it shouldnt have happened in the first place & i only spotted it by luck .nearly cost me . i should n't have to keep phoning because xxx keep making mistakes ..... for quick solution i was really happy with the customer service . my question was answered and texted to me the first time i called i got told i needed to update the soft wear and asked no questions .the 2nd time i called i was toldby the operator she was putting me through to the blackberry team .when put through the msg said that the service was no longer in use .the third time i got some one who listened took notes and tried his best to resolve my issue . thank god ! ! ! ! ! ! somewhere to add comments .i am a 59 year old bloke seen all these faceless type surveys before , just asking for no 's in boxes does not tell the whole story .the customer assistance i had today from xxx was good as i have indicated , the 2 guys i spoke to too did a good job , but their hands were tied regarding an i-phone upgrade , unfortunately even though i have been with xxx about 10 years it appears that customer loyalty counts for nothing with xxx and the your stance is the same if i was joe blogs off the street .i had expected some sweetener to stay with yourselves but now looks like each contract renewal i will just go for the best offer on the high street as i am just about to do .mr r. sweeting . unfortunately the helpful gentleman was unable help me , i have a network problem i think i was fobbed off - what ive been asked to do has never worked in the past so i dont think it will now .xxx admit they know about the problem but can only say it should be fixed later today , on past experience im not holding my breath .we will see what happens tomorrow well i did n't give you 10 out of 10 as i wanted an i phone but ca n't afford the price plan other than that your service is excellent ! the person i spoke to was very friendly , help full & dealt with my request with ease .this put me at rest & filled me with confidence . reasons 4 ratings was .operator was polite an sugested 2 me what 2 do. and ive been with xxxphone 4 years . no problems . the man i spoke to was so helpful and pleasent to talk to and i could understand him and he could understand me .he was a credit to your company no i asked an easy question , got a polite answer and a password reset .nothing special but satisfactory and what i expected . rep unable to supply info or transfer call the lady was helpful when talkin to your personal they where help full but gettin through to the right dept was a pain in the arse gave up in the end . because xxx is rubbish ! ! ! !and i 'm leaving the min my contract is up ! let 's just say i will not be taking out anew contract with xxx unless i get a call from someone in your company that had the authority to resolve my problem ! i thought the guy was great - listened and was trying to be very helpful .i have confidence i 'm xxx to sort things out . for the reasons she was polite , precise , and gave me exactly the information i required with out addressing other questions i did n't ask for .also was quick response to speaking dirrect to a persone , with out having to go through recorded processes which if you get wrong have to start all over again .so time and evacuation of what i required i gave a 10 . i always find the staff at xxx helpful and they do not always push me to take the most expensive option phoned you 2day sort things out whith my phone , got passed from one person then another and another !before i could get things sorted !good half hour on the phone .seems too me your staff need more training . i spend 100 or more a month have 3 phones and i think the service isnt up to much !thinking of moving to orange i was initially told my problem could not be solved , which i was unhappy about .but eventually the issue was resolved do i am satisfied now . because he was helpfull i was satisfied as the service and information was completely useless and why should i lose out on minutes etc for someone else 's fault ? ? ? as neva explain , had a problem , the customer service operative dealt with it promptly and efficiently satisfied customer queries i was told its my phone not up dating the sim but my wives phone is doing the same at home .and our phones are ok away from home .my phone has always worked at home when i am on call .i have lost wages this weekend .i am not happy iphone deals are not very good .after my 2 year contract i am not upgrading ; the iphone is paid for ; i should really be offered a much better monthly tariff . na always been with xxx and have always had great service because i think xxx id the best and i find it easy to us the phone the guy i spoke with was courteous friendly and efficient . bruiser i have had so much hassle i am tempted to cancel the guy was unhelpful and hung up on me friendly service , did as i requested with no fuss or hastle 10 bad service received from xxx kate ( our account manager ) was very helpful and explained all options in a clear and concise manner as always the level of service received and the way complaints are dealt with is diabolical .inconsistent information and incompetent staff teamed with unprofessionalism and broken promises mean i will not recommend xxx to my worst enemy let alone a friend or family member 10 stop i was impressed with the service you provided . xxx have done nothing but lie from when i first took this contract out ,i can not wait till the contract is over ! nothing but poor service from everyone at xxx especially the shop in northampton . pleased with the overall service from xxx great fast service i am trying to cancel my phone insurance but i get put through to a phone nonbody answers .i am not impressed .i waited 22 minutes the first time and the rang again but no success . still not recieved my requested info lovely lady on phone they charged me over my bill ...they charged me for land line minutes ...which is free in my account ...customer care executive are totally helpless ...after 3 years as loyal customer of xxx now i will never recommend this network to anyone else ....& no point to stick with xxx ...good bye xxx have always given excellent customer support and have always offered me the best service i would recommend xxx to everyone staff are always there to help with whatever situation arises sorted out quickly and spoke to a person quickly .understanding all my questions were answered and sound assistance given to resolve my issue . call handler was fine with good product knowledge .could perhaps have referred me to wider range of models . i was told that i would receive internet settings for my phone and all i got was customer service txts excellent service no the adviser was clear , concise , helpful and gave me confidence the solution he suggested to my problem was the best way forward very helpful and very polite and efficient i just think its far too easy to get into a contract and when i tried to cancel my contract it seems like alot of hastle no all my question were answered imediately with politeness and very professional my new phone stil does not allow me to connect with u .it allows me 2 make emergency calls only . he gave me different info to that which i was given by 3 other assistants .he says he has refunded the money i have paid , but i seriously doubt it .i am very disillusioned . decent reliable service there are few problems i have with xxxphone , and when i do have them , they are easily resolved and the people i talk to are helpful and polite .the only negative i have is the signal in the area i live bh22 8uy is very poor , sometimes losing signal for up to 10 to 15 minutes at a time several times throughout the day this has been a recuring problem since may 2011 i thought i was dealt with quickly , professionally , and by a member of your team who understood the problem that had occurred and rectified it within minutes , i wo n't know the true outcome for a month or so but i 'm confident it will be resolved , many thanks brian 80 allover customer services are ok but the customer adviser was not helpful in what i wanted . the person was polite and confident in what they were doing and saying . serice was excellent .very patient and provided a successful solution i had 2 stay on hold 4 , 15minutes .and had 2 put pressure on 2 get what i wanted .:-( i am a good customer who pays u a lot of money and get treated like i am a pay as u go customer - i suggested to your rep that you do n't want to lose me as a customer but clearly you do not happy with your service and upgrades very pleased with the quick service i 've had poor quality service and have been misinformed q1 = 6 .experience of on-line contract renewal not good , but overall service is ok .difficult to speak to 'right ' person to resolve problem .q2 = 9 .in this instance , concern was dealt with promptly .q3 = 8.operative was efficient but distracted by conversation with others around her . q1 : already explained .q2 & q3 : helpful , polite , informed & generally a good telephone manner .just need to sort out a better roaming plan now and i wo n't need to let my contract expire in august !ideas ?anything in the pipeline ? very helpful and polite customer service very happy with service but not sure if answers i was given will sort out my phone i get signal when others dont .ur customer seruice team .pleasant .and uery helpful x i was pleased wt service ! problem not able to be solved by xxx customer service . that 's 4 questions not 3 , bye ! you said 3 questions not 4 , sorry . the lady i spoke to today was helpful , intelligent , clear , polite , effective , positive , amusing and to be honest if she looked as good as she solved phone problems i 'd buy her a drink .of course i 'll ever know .i told her she needs promotion but she said she 's past that .she just saved xxx a customer because what did today has made me reconsider changing networks .i dont know if this is a machine reading this or an actual person which ever it is i 'll be happy to forward my views further if i thought it would in anyway help her cause . always helpful and polite .and always very fair ! i rang with a query earlier which could have been an issue , it was dealt with thoroughly and in a very professional & friendly manner . simple inquiry .well handled . the lady who dealt with my phonecall was polite , friendly and extremely helpful unable to arrange transfer of ph no to new account this was my fourth call regarding the same request .the 1st being mid november 2nd mid december 3rd beginning jan .this time i wanted to speak to a manager due to my previous calls being ignored and it took over ten minutes for the agent to agree to my request .i should not have to have made 4 calls for the same thing .i now await a call back within 48 hours from a manager .it wo n't surprise me if i do n't get one . just all round polite good service very good service i would hav givin top marks if i hadnt had to pay towards a replacment phone and had not had to hang on the line while speakin to her manager ,generally satisfid the first operator did n't understand what the request was , so took a while before realising what needed to happen .then it was fine . coz every time i fone xxx fone i get polite an freindly people thank u . because i was able to get what i wanted sorted quickly and without any fuss .xx what does his cards sayuseless dickhead who ca n't do anything seeks employment the last assisstant was good .but overall service from xxx i hoped i would have done better . i got an iphone coming being a complete novice to this new technology , the lady helping me was patient & concise .she answered all my queries to my complete satisfaction enabling me to access my online account with ease .very helpful lady . the lady on the phone was very helpful and i am glad to pass my comments on to yourself thank you for all your help good service really helpful x 10 1: - service always good 2: - would have been happier if the device for giving me reception in my house had been cost free .3: - call handled well by staff polite , helpful and got done what i rang up for without having to ring bk at all xxx could n't resolve my query im loyal puck off it needed internet access , not over the phone , so wasted time while talking . always helpful staff we do n't care whether you 're getting terrible service from us is what i took home from the call . unlock my phone yr rap dont think xxx treat old customers as good as new customers . the problems should never arise in the first place but always do . lee was an excellent customer service agent very helpful and cared . never had any problems that were not solved quickly adviser had no knowlege about uk network numbers because i had xxx passport and went abroad .found the connection charges a total joke especially when i was connected for 1 second and it still cost there was 16 other family members with me and all there phonebills were reasonable apart from mine !when this contract runs out i will never be using xxx again and will never be recommending yous to anyone !will be going back to o2 !as they were reasonable rates , i will be telling all friends and family never to use ur sevice less bother than others because of service given because lee listened to what i had to say & then we had a sensible discussion about the issues that i raised although it did not go all my way the issue was satisfactily resolved i was very happy it did not help me with my problem my online account is not working .i run out of minutes , even the txt service does n't work properly .my last bill went over the limit because of this and i am thinking of leaving xxx shortly . because the service provided satisfied my enquiries exceptional customer service , really lovely natural style , listened to what i was trying to achieve , got the necessary info , proposed solutions , just excellent to deal with so very pleased do thank her for me i came to nearly a year ago after being with orange for 20 years ....was told that i would get unlimted texts and calls and free broadband to my husbands phone if he swapped to you from o2 and any xxxphone line ......on these reasons we did ,i had a simonly account and my husband purchased a new blackberry from yourselves ,whichwas going to be 30 pounds per month .........ive only then realised from way to high bills from you in dec and jan that we dont reciece anything we where promised and the man that i spoke to said there was nothing he could do unless i paid even more money ......so on those reason of being missled i and my husband are not happy at all . ! ! ! customer service was good .regrettably , i seem to spend half my life eradicating the total mess you make of my account . . every **** month ! i was happy with the service provided he was very helpfully x the chap i spoke to was very polite and helpfull . the phone shops could not rectify the problem .never seen it before . given false information and problems not resolved very hard to hear the lady overall ok i m satisfied with service simple good service because every time i top up u premium text me and in total its cost me around 27 pound for nothing .xxx wil soon be losing me as a customer in august i asked at my local branch how to cancel a contract on 1 of my phones i was to e mail which i did bill still showed 2phones advisor phoned me december said no trace of e mail but if i could find trace of it to let someone know or go on web site to cancel this did not exist thus 2 advisors giving incorrect info thus low point advisor today was apologetic and knew what to do thus high mark generally happy thanks the lady i spoke to was by far the most helpful and polite person i 've spoken to at xxx .she made me feel at ease about a problem with my bill that i have been very concerned and worried about . he took that extra step was helpful and patient .i sucessfully maid the payment good communications call was answered quickly .the information i needed was given in simple terminology .the operator was patient and polite . sorted my problems fast and friendly very helpful service x they were extremely helpful and efficient in helping to switch my phone back on . very helpful easy quick professional - not many things are now !initial problems , ( ins not cancelled fone line not cancelled ) sorted quickly with no fuss , was pleased the person i dealt with . in the end everything was resolved , however it took two tries of calling to understand the situation clearly . i had very good service ! she answered my questions promptly and efficiently was overall pleased with the service , gave answers i wanted to know regarding my phone . cs advisor was very friendly and helpful .thank u he wors very helpful and fast to answer my reason for ringing kerry was very good at her job !good advice and product knowledge she was very polite and professional . i was delivered everything i needed and given all the options and they were nice i 've always had excellent customer service with your service and u were v helpful when my bills got a bit out of hand allowing me to pay as much as i could afford whilst still being able to remain a xxx customer prompt service and prompt lift of parental control was pleased with the service i received my query was answered quickly and accurately and i understand exactly what dates are available to me for my end-of-contract upgrade . person i spoke to was great but xxx service has been pretty poor on several occasions service on fone good but no repla cement fone recd at store my issues were resolved but i had to press my case to get wot i required ! because xxx **** around 2 much u **** **** mother fuckers> :o because the service igot was very good snd my problem was dealt with fast and efficiently ,thank you my querie was dealt with very quickly and efficiently , and the gentleman was friendly . i am satisfied with xxx phone .....as a customer. . we made an enquiry about a month ago to add a phone to our account and nobody got back to us .i recommended a friend to one of your sim only deals and she 's been declined . good stuff that makes 4 questions !i queried my account .it was sorted to my satisfaction .well done xxx , ask me again nearer my contract renewal xx very clear advice when i rang re taking off one number of my contract you asked 4 my opion and thats what i gave you ! just i payed my bill by cash and my phone was cut off for extra 4hrs and they still had not notes on the system that i payed it ! ! !and u r telling me my phone might be cut off again ? ! ! ! the customer service lady(lisa ) was very friendly and helpful . a problem that had not been resolved for months i was expecting an upgrade on friday of this week which i can no longer get due to a change in procedures at xxx !i am still very unhappy about this and i am currently looking to go to another supplier for my mobile account however the girl i spoke to did a wonderful job in fixing some technical issues i had 10 excellent service got what i needed 1st time the member of staff new their job well . your representative was most helpful and courteous , something often lacking these days . because i could not view my call history on line with my pay as you go tariff after i had been i could view it online and even print it i have used xxx customer service for almost every enquiry .i am happy with the amount of help i get all the time because i had nothing to complain about .questions were answered quickly & clearly in a friendly and courteous manner , very good . i felt the advisor dealt with my enquiry as best they could and i have not given the maximum score due to waiting for a replacement for a faulty upgrade which means having to constantly call to check it is in stock when it should really be the other way round .regards . good network donna was brilliant , helpful , informative , efficient , and charming . good sirvice and understanding staff i am happy with the costs , the service and the members of your staff are really helpful staff are mostly very helpful and dealt with my query very well today no there is always room for improvement because there was no misinterpriation and a friendly prompt service with out been sent around in circles to end up with the same result the girl was very well spoken and easy 2 understand .thanks i found the lady to be very helpfully and informative .my problem was resolved quite quickly . yes as i have had problems with my xxx online account i previously asked why i was blocked and it was due to me cancelling one of my 4 accounts they told me to re register again well i did and it still did not work .the chap today said he would again delete any of my info then tells me i have to wait 48 hrs i sincerely doubt this will work as it has failed twice 0 they answered my queries no because i have been treated awful and have been a loyal customer for over 15 years !i have had to phone up every month since last october to make a complaint and still on going , the representative listened to my prob summarised and then efficiently dealt with my request .i only wish your insurance services were half as knowledgable and efficient ... had the 3 questions been about them you would have received 3 -10s . . whoever trained the cust services agent that dealt with me today should also be praised ... andy james first of all a man acted concerned , took my details then with my permission connected me to the xxx blackberry team who did not seem to exist .a voice at the other end just cut the line .i dialled back again and got a relatively more concerned lady .she did not seem to understand my request .she even asked for the lady in the retail outlet that directed me to call in the first place and looked to be ` chiding ` her . the staff are always extremely helpful , and make sure i am totally happy with things before concluding the call .thanks the service was efficient .the operator polite & considerate and seemed to know the product and solved the problem .she also gave general advice on how to avoid the problem occurring again .the operator deserves to be formally congratulated . just that xxx are good at helping you and when you need to no something they can tell you . your staff were very good if you had made me a good offer initially i would have stayed i do not expect to haggle because even though you 've charged me for something i did n't use in the past and took about 400 pound extra out of my account , since i 've been with you !the people who work for you are very helpful because you answered quickly i did n't have to wait you resolved my problem .thanks i have been waiting for a replacement phone for t 'he last month !and everytime i call you give a different reason for t 'he delay !i was promised next day delivery this is not exeptable ! !i hope this message makes a difference ! i got the answer i wanted good service but still awaiting a return call to resolve the issue . happy the lady was very polite and helpful and solved my query my problem was resolved very quickly and without a fuss the agent could solve the query quicker as the automated system did n't recognise my commands the reason for my ratings was when i asked a question it was answered and i had a couple of things to sort out and it was done brilliantly i never have any problems with xxx that 's why i 've been a customer for years fast & efficient response baboons been promised a early upgrade option on the 28th jan 2012 , rang up and now been told its been dropped and ca n't upgrade till may 7th 2012 , very unhappy with the service .no help offered simply either like it or lump it .unhappy 10 i think they speak for themselves do n't you ? ? ? : ) i cant quick , efficient , friendly ... i asked for an update on actual progress with my phone repair and simply got standard spiel about up to 10 days - not customer-specific feedback relating to my case .disappointing that your system is not capable of telling customers what is actually happening to their device . overall i thought the lady who had helped me was patient , well spoken , & very helpful better than a foreigner cause i have had a job to understand foreigners in past & they are not very helpful my enquiry was sorted to my satisfaction and politely i found the person who dealt with my call professional , but i am fed up with having to query my bill each month for charges that appear which were n't agreed or properly explained .xxx makes it sound like they 're doing me a favour by crediting something that should n't have been charged in the first place .that is not acceptable . service was impeccable from the gentlemen , everything i asked was answered or resolved promptly without any delay exactly what i expect when i have a query or issue .thank youmudasser khan for misinformation because i got excellent customer service from the colleague .i was impressed with professionalism and the integrity .all in all very good . unenthusiastic .i am coming to the end of my contract .i do not expect a sales pitch but would like some care and attention towards my contract .i have been a loyal customer for a number of years and do feel unappreciated .most of my friends and colleagues have gone to o2 and i see no reason why i should not do the same excellent service .thank you ! 10 you asked for them the girl i spoke to was very helpful and checked to make sure what she told me had been done which did n't happen last time it was a good service , i carnt fault it , the man i spoke solved my problem at least for now so i am very satisfied with the call today thank you to him based on my overall impressions they was rather positive to me the reason i called was not able to be sorted on the phone but by email .defeating the point of a customer service line .the advisor was informative as helpful but could n't provide the info i needed . the guy i spoke to was very helpful and helped me get the beat deal regarding my current situation ! ! 9 because i am a xxx employee out of all the other mobile companies , i phone xxx for help , the staff strive to help , the call centre is uk based , easy to contact , after 20 years of being with xxx , i find they do as it says on the can . fully satisfied with the help i got quick to answer the phone , polite aand friendly , dealt with query quickly and effficiently - found a solution listened and understood needs . 10 10 10 because xxx was very helpful today .im struggling to pay my bills after christmas and xxx has given me more time to pay .so i gave ten all round :-) she was excellent i had people on the phone who promised things which they did n't do . the reasons are the guy i spoke with was polite and sorted out my enquiry there and then thank you ! very nice , well mannered and solved my problem all round good service and best coverage .i 'm not going anywhere . overall questions were answered knowledgeably , but there was confusing information given , and actions taken without final approval , which made everything lengthy .hence going to carphone warehouse rather than directly to you for the upgrade i asked about carphone warehouse offers and why they were so cheap compared to xxx .28 pounds ! !for iphone 4s ? ? ? because although part my query was resolved i still had some further questions to ask when the line went dead and so this means i will need to callback again . no you said 3 questions this would be 4 . also i am extremely busy . was given the wrong information regarding the end date of my contract a few days ago .customer service has gone downhill majorly since the call centres have been outsourced .the last advisor i spoke to was very helpful 10 because xxx is the best , its just a shame the shoddy website lets you down .call me if you would like metro explain ! afrer years of being contracted to xxx !i cudnt get a new fone to replace this one . cust serv said i could get a replacement phone if i went into a shop clearly this is not the case , he said it would take several days if i did it over the phone .i was in the shop for over an hour and eventually was lent a phone .tim or tom in insurance was not at all friendly i was speaking to him from the shop .called today and your network had technical propblems called again in the pm and a nice girl called chloe helped but had to keep putting me on hold for long periods .phone coming to me so all well hopefully in the end .your cust serv seem to be misinformed as to how to claim and or get a replacement quickly .all in all not a very good experience been a business customer for about 23 years always paid ins never needed to claim before .happy to discuss .judy i have not had anybill since sept 2010 for a vat inspection i have to produce the bills i ca n't get it online and after sereral promises paper copies have not come .10 calls 30+ days still nothing no call backs nothing stone walled call person was n't helpful , did n't know how to help and gave wrong info dealt with query professionally very friendly very helpful cust service representative 10 helpful what i asked for was done quickly without a problem or hassle . my bills are far too much .the problem was n't resolved .but the lady on the phone was fine . happy with the service . presume happy with advisor 's scores & q is about v/phone scores .annoyed with service being offered .too long to explain by text .tried to send email from your site but was blocked coz did n't have password .can you supply ?+ can you give email address & reference please ? i wanted 2 get my corporate discount but was told use website !no help . patient friendly advisor , answered all questuns apart from what kind of minutes package wud i get if i upgrade to a samsung tablet - told me i wud hav to go into a xxxphone shop - i wud hav preferred if i cud hav been advised there and then . because i had a quick and helpful reply to my question because it seems your companies training department needs a real looking into! !just listen to my last four or five phone calls to your company .i ca n't wait until my contract is up so i can leave and join a real phone company who listen to their customers ! ! ! very good service i am satisfied with advisor , but i am not happy that xxx has no option to help me ( i run out of my minutes and i you cannot help me by adding 500 minutes for the reasonable price to my monthly plan ) quick , polite no the man who answered was not clear on instructions and was clearly wrong when telling me i could not leave bus phones direct until april !i should have marked lower ` good service there is always room for improvement friendly helpful service , asked if i wanted anything else whilst i was on the phone and a quick call which is what you want . my problem was resolved without delay , very politely and efficiently .no one can ask for more .ron lockhart polite helpful staff although this was the second attempt to change the date of my direct debit...and also to stop txts about the,account going to my daughters phone ..i am confident that everything will be done to correct this ....as in the past you have always been very helpful . . the advisor was very friendly and helpful . prompt service , reliable connection & very polite customer service :-) still waiting for response on request and servace was good cut off and still waiting for a return call my query wasnt answered , only given a number 2 fone , then found out it was a xxx error .so not pls with service . because your company has no clue about customer service and no one has helped .i wanted to speak to a manager and i still have n't .you miss informed me when i took out this contract and it has cost me extra every month . your staff are usless . the service i received was thorough & very helpful . they helped really while with the question i had excellent service questions answered promptly and credits applied . helpful advisor everything i asked , there was an answer for me , which was resolved , i am pleased so far with xxx thank you please see previous message it was sorted out as i would have liked and person was very helpful ! ! very friendly and helpful excellent customer service i wanted 2 cap a phone at a limit but i was told it could not be done even when the bill is like 118 each month and i wanted it to stop at 50 as i am struggling with high bills i 'm happy with ur service but i would like a better deal me and my wife have 4 phones out on contracts wife u i just wish we could get a better deal for our money thanks waited ages on phone to customer services .problem not resolved yet . very good customer service i was happy with your help but it did not solve my problem please can you send me all the chargeable numbers , thanks . it took 4 calls endless waits to abrasive music between transfers to the wrong department , multiple repetition of my number etc and the call not being successfully redirected and the line dropped twice with the promised requested call back till danielle rescued me .please thank her . poor customer service attitude . that 's a fourth question in which your original text said there would be three !always get good service when call xxx customer services 10 my issue was dealt with very speedily and with minimum stress .the xxx representitive went that extra mile to help me . no idea going over usage would cost so much ! i got through quickly today which makes a nice change .person i spoke to was perfect , answered my questions quickly and efficiently and resolved an issue with positive outcome .automated system did n't take me to the right place despite me choosing option closest to my query so took too long to get through to someone .could be improved ! i upgraded my phone in a store and they put me on completely the wrong tariff .the adviser was very understanding and offered a solution right away .i need to speak to another dept to actually resolve the problem but she was very helpful . helpful , fast & kind short call ,everything sorted and polite thanks i have been with xxx phone a good 15 year or more and have had good service in the shops and on the phone no excalant service .and i have four lines and wating to get a i pad next . very quick response , sorted problem and very pleasant what more would i want good service and i spoke 2 a chap called zak who was very helpful fast , efficient , i 'm very happy ! i was really satisfied very helpfull our problem was sorted out as requested .very happy with the service . so far i am happy with xxx while the operator was polite , and as ,helpful as she could be , i'am still in the situation where my phone does not get a signal when i'am at work ,when it did and was working fine prior to the begining of december ,and it seems to be just effecting those on xxxphone the lady was very helpful because , i get told one thing and then told a completely different thing next time i can,t trust anyone at xxx not help full it was my second phone call , not given correct info the first time i called i wanted one of my contract to be cancelled .reply was romps .the operator was courteous and polite .she assured me that my request will be entertained as per xxx policy very effeciant : ) i rated highly because the lady i spoke to sounded human for a change .i have never had any problems with xxx some txt which were sent from my phone whilst i was abroad recently to a number i did not recognise , took the representative a while to work out that the number was a txt gateway . always extremely helpful and fair happy enough thanks i felt they reflected the service given . 10 excellent but could have probed more as i had to call back as information supplied was incomplete i feel like i was cheated with my high bills however i found the lady that helped me today was very helpful i was cut off by an assistant the first time i contacted you . i have been a customer for many years .i 've found you totally unhelpful and unweilding in my current situation which is the opposite of how you were when putting me on a new contract .i therefore plan to switch to another provider as soon as possible and would not recommend you at all as you have acted as a typical huge company which does not value it 's customers .i work for john lewis so know how a good company can behave have always had a pleasant experience very helpful member of staffgreat support i .e . replacement phoneimperceptible wait to speak to someonevery short process to select menu options at start of callthank you poor manner , on hold for a few minutes and could n't resolve simple issue poor service my phone is faulty , under warranty and cant be replaced ,and phones offered are not of same spec generally customer service is good , advisers are friendly and helpful . very helpful , friendly and understanding advisor but the solution ( deleting text messages individually ) is very time consuming and tedius !but at least a non technical person like me can do it ! its taken 4 calls to sort out my problem .people did n't listen and failed to correct miistakes resulting in my phone being switched off , family and friends having to be set up again .i 've spent at least 4 hours of fixing errors and on phone they are for the customer service person i spoke to .the automate service not so easy or friendly to use . it took over a week to resolve this issue as a mistake was made by the person who took my email address which is a little irritating , but mistakes happen . thought the person on the phone was quiete abrupt and short they always helpfull when i ring happy with the level of service and resolution.only comment could be that american express is added to the payment types on the web page which would make payment easier without having to contact customer services every month because your operator did a proper job and dealt with it with great efficiency unlike previous attempts . no i am soon to be a former customer after about 18 years using xxx - the guy today was about 20 times better than the female i spoke to in september and therein lies the problem , guess that makes it pretty clear helpful & friendly helpful call handler good advice and help the service was good , but the proposed solution did n't work so i 'll have to call again . the guy who finally sorted it out as best he could was very helpful . i rang 2confirm a queary on my account was what i believed it was .the agent did his job .all question answered ! the reason for which i called was dealt with quickly and effectively .i was kept up to date with what was being done and the for cancelling my contract and praise of xxx was greatly appreciated . my opinion coz ive asked 4 internet settings its cost me a pound stil havent got internet on problem sorted the girl resolved my issue without any headache and was very quick and efficient she was also very friendly .great customer service . poor attitude of call agent , unsympathetic to my problem . i do not feel 100 % certain that the change i requested be made has been done correctly . because it was sorted quick when u r busy . because you were helpful and i got what i wonted it was an english speaking gentleman not a pakiestanie person fast responce 10 polite clear and on the ball the member of staff i spoke to went out of his way to help , he made sure my questions were answered and i was very happy with the results i wish for you to let him know he made my day making what could have been a disaster a very easy question thank you why not the female i spoke too was very helpful &did a good job also polite to due 2 my upgrade debarkle .im using a phone thats riddled with faults , under the assumption i was due an upgrade today as i was told on more than 1 occasion .now im being told to wait another 3 months ! good quick result to my problem simply the reps quality and efficiency in dealing with my issues .veryarticulate and profession .abreath of fresh air really .mckay . i have been unhappy in the past with xxx but on this occasion the assistant was very capable . not satisfied with the outcome ! the answer was not straight forward but the operator kept working on my behalf to resolve the issues , finishing with the end result that i expected . my problem not sorted but staff very helpful and try to fix problem as much as they can x richard was very helpful , polite , considerate in explaining charges on my current bill and what the subsequent bills will be . i have been with xxx for 25yrs and have had excellent service thank you kept on phone for some time , without knowing if i was still connected . all good i 'm not impressed with xxx in general ! the women i spoke to was very helpful and my query was solved given the amount i spend a month when i have a blackberry handset that dies for it to be replaced .your staff gave me some stupid little phone with no email while you organised this reconstituted one .as a result i lost not only my entire address book but an order .my solicitor has been instructed .your service is a disgrace .ask your staff in oxford st they agree .apparently its always like that .they should know .i would recommend any phone company in the world but yours .as you have no interest in customer service please do not contact me again everything i wanted answered was answered .the operative was very helpful . the gentleman was very helpful and polite and fully resolved my problem and was quick in doing so ! disappointed only in not being able to get a specific time for new phone to be delivered but that 's minor ! very helpful you were helpful and sorted my problems out thanks m service was excellent .fault with device could not be resolved over the phone as replacement sim and/or handset required cos i was very pleased think she needs more training as didnt seem to know what she was doing however was friendly but 18minutes to resolve problem just says it all ur company is awful .u dnt cap tariffs , u dnt do seperate accounts , u hv charged us way to much as well .so ur company is rubbish and i wish we never went with you have been calling to do admin all day , moving flat .xxx 1st fast friendly easy service ! he answerd my oroblem and has taken steps to rectify it i rang with an issue about my bill as it did not match what i believed i had been told .he went away and checked my details and said as a goodwill gesture the bill would be written off as he felt i had not been given the correct level of information .he was very helpful and i was pleased with the outcome because my problem is not been delt with .andnot happy with v/phone .havebeen a good customer for many years thinking of going elsewhere . i feel that ive been ripped off by a xxx ref regular calls from a representative changing my mobile phone plan to a more expensive one .i 'm seriously considering changing providers after a 15 year relationship ur staff were polite and solved my billing problem 1st time ive had that prob from xxx been a xxx customer for a very long time .i wouldnt change to any other network .i am happy with the service provided . nice girl solved my problem quickly . i was very happy with both the service & the solution no one would speak to me this time , but would last time , but then failed to do what the said 10 xxxs the best network ive ever been on .the problems i had were resolved quick and the people i spoke with were friendly and understanding . the adviser went the extra mile she did n't fob me off like others have n she spent her time investigatyin my issue .all customer service advisers should be like her the adviser answered my questions clearly and professionally the reason for calling was resolved . the advisor was helpful. i do n't like xxx tariffs and online wo n't work when i try online.the xxx application for my iphone does n't work . i will not be staying with xxx as soon as this contact is up . because my bills are incredibly high due to services i never knowing subscribed to .it would have been clear to xxx that i was n't using the services but was allowed to continue paying for them ! i had a problem with my phone .it 's not working properly and i wanted to speak to someone about it .turns out there 's a handset fault which has happened to me 3 times in the year i have had this phone .i also mentioned that i would prefer to have a handset change because i have a contract for a white blackberry and when the handset faulted got sent a black one .i pay for my contract every month and would like to have a decent working phone seeing as i take care of mine properly . quick straightforward and efficient happy on hold for a while and payment servies never work properley so is abit inconvineint great service all the time . very efficient friendly service because i could not understand the lady call catcher please phone xxx changing my agreement .unhelpful service .was planning to take out 2 new contracts .as it stands , will be taking these with orange .will not be upgrading with xxx if terms not reversed to how they were originally . because am very glad my price plan is the same even i have change some options because everything was sorted in one call and sorted to my liking !thanks i 've had to call customer services twice now for the same problem .please call me to discuss first class service , delivered all i neeed , very clear guidance and personable service great customer service and did exactly what i asked i am not happy with my contract with xxxphone .i find it 2 expensive for people 2 call me and for me 2 call them .i feel i was lied 2 an conned when i started up this contract .i am going 2 voice my oppinion about xxxphone 2 whome ever listens .thank u xxx staff and service are great no excellent advice & service the girl had it all sorted in 10 min and that was 2 problems . your operatives very helpful & easy to talk to .although i am still waiting for text message telling me what to do ! my quiery was solved very quickly yes i find xxx a rip off and ca n't wait to leave you once for all end of year ! this call was ok , just a query .my last 10 calls were real problems and the advisers were giving different stories every time , not one of them knew what they were doing or what they were supposed to do , i stopped asking at the point where a collections rep was trying to convince me that the insurance charged to my account without my consent , or knowledge , was necessary .xxx customer service has a dire reputation for a reason . though the gentleman was very good when i was able to log into my account it did not give me any detail to why my last three bills had been higher than normal jade was professional , helpful & empathetic .solved my problem quickly & with no hassle . politely dealt with i have been with xxx almost 20 years . . never had 1 complaint until my last update . . for the last 12 months i have been in conflict with xxx . . finally i thought it was all sorted with my previous call . . which it turns out it was ..the gentleman i spoke to today apologized and explained the problem informing me that he had corrected it assuring me i will have no further problems .jon lady was very friendly & helpful i was not very happy when i discovered that i had been placed back in the passport scheme , despite having been removed previously at my request .the young man i spoke with kept telling me it was free , but i pointed out that as most of my overseas calls are of less than 2 mins duration it is a bad deal for me since the euro rates have been reduced .you should consider reducing the 75p charge in line with these changes . the person i spoke to was polite and friendly and answerered my question x the service is really good and david was and is very understanding and patience . felt like they were taking time to answer all my queries at once , happy with responses x because the lade listen to me and was very help full when iv asked things b 4 iv never b told a strait answer i no when i can up date now thanks very good explanation of everything , very helpful and excellent service because i was dealt with quickly and politily and to the point thank you was provided with a solution that addressed my requirements .friendly , knowledgeable advisor .price plan and contract that suited too . just good , not bad , just perfectly ok . cancellation of mobile internet via phone straight away last time i rung told had 2 write .also sorted me out new upgrade helping me pick best deal suited 2 me .v good service . excellent adviser got just what i asked for , and more .also very polite + did n't try to sell any add-ons or insurances either ! problem solved quickly great attitude , and efficient i do n't agree with the early upgrade charges as i have never had to pay them before !and new customers get better offers than customers you already have ! based on todays calls found them to be straight forward + helpful but not overpowering . the girl i spoke to was really helpful and efficient with her effort to help me .the guy that phoned me saturday was rude , unpleasant , and coming from the angle 'your account has n't been paid up to date so i 'm going to talk to you like a dog ' .because i asked for a confirmation text he seemed offended and then never phoned back .next thing my phone had been cancelled , even though i phoned your collection team nice and early to make an arrangement .again , that was a lady i spoke to so it seems the females at xxx are nice and helpful , the men have issues :-) finally , why would n't i advise xxx to anyone , well i do n't think i would advice any phone company to anyone .the whole long contract thing vs pay as u go turns people into slaves , and it seems well over priced for what it is .plus , and this may be my crappy iphone , but i struggle to ever have decent reception.cheers . you cus services has always been excellent- knowledgeable , helpful , nothing too much trouble .appreciate it .thank you he was really helpful have called customer service 4 times with same problem to be assured that it would be resolved within 24 hours and it has not what does a customer have to do ? lost top up , unresolved .adviser very polite person listened and explained well and was helpful and friendly i am disappointed with the inability of anyone to tell me why my coverage is so poor and when it will be restored , that is me now into my third week and i am extremely annoyed . yes because i wasnt able to sort problem out cos i needed a lap top or alternatively go in to a store .i managed to sort it out myself . phoned and they could n't help no i think u r were very helpful when dealin with my question because xxx are persistently unhelpful and completely disinterested in providing any sort of customer service . the service is appalling i 've been made to feel like my call is wasting their time .very unhappy and hoping to take all of my devices ( 4 ) to another provider who have offered to pay off the remaining terms ! i phoned to get help getting on net with my new phone and he just cut me off agent was polite , helpful & took time to explain process i have never had any reason to fınd fault wıth vodfone any problems ı have had have always been dealt wıth promptly and staff have always been very polıte thank you no co oparation im sure if u talk to ure advisor who spoke to me he will tell you , but i will say after about 15 years of good service from xxxphone i was very dissapointed with the advisor today and will be looking for satisfaction from another provider . very helpful the central reason for my call was not resolved .i had another call from the offending number out was trying to sell insurance . when i have a complaint or problem i am offered no help .the staff are clearly trained to just rinse the customer , unless they are a new customer the advisors were helpful and informative score wud been better if automatic answer system was not used i called to find out why my bill was so big in just three days and i could n't be told over the phone , so i have to go into a shop to find out which is ridicules quality of operatetor and response 2questions asked nd also time taken 2 discribe answers 2questions asked i cancelled 1 of my 3 contracts in november to end on 17th december so was not expecting to be still dealing with it in january , the person i spoke to near enough called me a liar wen i advised i had rung to change my name numerous times before ,very unhappy overall pleased with the way call was handled x issue i have with my phone technical problem not resolved still need to take phone to be looked at . already did ! ! i could , but i 'm not gonna my free txt/web stopped + kept getting grab/grow when havent got a computer , only want texting .you presume everyone has a computer or uses one , really annoying when like me i dont .been given free txt n web ?dont use the web. was told i could call back and change deal yestrdaty .when i did i was told no .i have to call 19th feb.only want to get a better deal .this one is not suitable 2 visits to xxxphone stores ,3 phone calls .eventuallypartially sorted by 3rd party . keep having problems with xxx over charging making mistakes not getting back to me after 11 years of good service i 've been a xxx customer since i 've had a mobile and will continue to be so .when i explained my reason for wanting to change my phone the assistant recognised my loyalty and was able to help me with organising an earlier upgrade which was greatly appreciated .thank you . your customer service lady was excellent .she heard what i had to say and then dealt with it in an exemplary manner .well done xxx , she is a credit to you . was happy with the result of the call and also the guy i spoke to was very helpful this is the third 9800 torch i 've had that has gone the same way .not happy with having to exchange it every few months the account manager gave an excellent service . xxx r gud wiv customers not entirely satisfied with the outcome . very helpfull and promt my problem is still not fixed . excellent service .very helpful . no xxx have been brilliant with me my problem was solved , girl on phone very patient explaining till i understood .i gave been with xxx a long time and generally recommend you . all i wanted was to get picture messages the steps are to hard un follow still not been able to do it helped where needed the services are n't very good but the staff at the other end of the phone are a great help terminate the agreement in number 07 557 261 569.i never ordered it , was something that was offered at the offices of high street kensington and they told me i would only be for 1 month and next month that they would end the contract .the month before returning to london and i went back to complain and was told there that i would pay all the money he had paid for the phoneso far and it has not been so .as i look at the resources you needfor :1 asap terminate the contract for that phone .2returns all money standing to date .you can check the list of my calls , i have never made or receivedcalls from this phone .forward to hearing from you ,olga easy call sorted quickly because ur staff r helpful an polite an help in every way thank u . the man on the phone was really nice and helpful : ) x friendly and helpful person . that was n't part of the bargain ! the guy who i spoke to did what i asked so i was happy as a long term customer i think its appalling the lack of discount or extra service i 'm offered and 3rd party providers such as carphone warehouse offer better price plans through xxx than xxx can actually offer me person on the phone was brilliant , polite and very helpful . service was fast operator helpful just need to confirm refund next month i phined with a q and it was resolved within minutes so 10/10 thanx . the man online was great .but i had 2 fone u + i wasted an hour 2b told i could not place my order til 3rd feb - not as it said online + complete waste of time ! the person told me i had 2 go online myself and i still havent received reset code for freebee rewardz .he wasnt very helpful . the man was savvy and easy going very personable great all round cheers . the assistant was extremely helpfully and i have been fully informed by text of the delivery arrangements a perfect service to date no no foreign call centre staff ca n't speak english and i cant understand them . he said he would ring me back but didnot so my phone still not working thay dont leson to what you are trying to say the guy was polite and did exactly wat i asked great service i found the service easy and quite helpful i got the info i needed . 1 no text value bundle available for travel excellent service helpful but not fully able to resolve my query . the gentleman who i spoke with was courteous and polite and sorted my issues out in a fair and positive manner .10/10 for customer service . very helpful .very professional .dealt with hat i wanted quickly .no waiting on hold .could clearly understand them and they seemed nice as i am a bit of a dinosaur with wireless phones .well done and a credit to you ! i have had problems with my signal in both receiving calls and making calls .i have also had extremely poor 3g signal for some time now .i rely on my phone for business and when i cant receive calls it drastically affects my business .the gentleman i spoke to today made me aware of the fact that as many as 10 masts are damaged in the local area and these should be fixed within the next 2 weeks .however when i made him aware that i would not be happy in paying for a service that i am not receiving i could only describe his attitude as unhelpful and i decided to then request to speak to someone of a more senior position .i am still waiting on my phone call back from a senior member of staff . only asked for 2 extra days to pay over due bill told nothing can be done i 've been with you for 11 years and thought it was not fair friendly and ace service ! yes 10 rubbish customer service and clueless staff phone advisor helpful and dealt with my problem straight away .my phone was returned due to two faults , xxxphone replaced my phone but did not return charger & memorycard .advisor has dealt with this today and confirmed by txt , the item is on the way to me .i await my items . prompt and good advice there was no mobile phone price package for the 2 weeks i am spending in the usa , the passport package does not cover there and the packages offered by the adviser were on a monthly basis which were very unsatisfactory but not his fault .he did however have to spend a lot of time offline to look up the information i was requesting . rep was very helpful during a very stressful time . i was treated courtiously during the telecon and my query was answered and a solution concluded to my satisfaction . because everything was okay ,the person i spoke to was really nice , thanks cos xxx rip me off conflicting information and advise about upgrading phone 's !given wroung information hence not getting phone required . . got no help with my problem was told to go to a xxxphone shop which was not the answer i wanted person on the phone was professional , businesslike and pleasant .very honest in reducing my tariff to less expensive and more appropriate for my current needs .i was impressed . xxx technical support were not helpfull in sorting my problem out yr agent was brilliant and a great asset for yr business .he listened to my questions and gave helpful advice and help . quick and precise replies . on this occasion all my questions were answered quickly good positive service the gent i spoke to was very helpfull my problem got sorted straight away .the person i spoke to explaned why i was having the problem and she was very friendly and polite !great customer service after a simple number change you managed to completely **** my account up and it has taken over a week and around 9 hours of calls most being stuck on hold waiting for a resolution and then i have to keep ringing up to chase progress as i never got the call backs or emails i was told i would get .very disappointing service from the worlds biggest mobile phone company ! i got disconnected more times than i can remember on the phone . the help with my questions were excellent and solved my problem - ca n't say any more you have had your 3 questions the reason for the high score is vonefone is a great company to be with dear xxx reason for my reasons are did not no i had to wait until end jan for the freedom freebies when i topped up today understod that i would be put on the freebies right away i am very dissapointed and feel a bit angry this has happened to me but will be loking elsewhere in the meantime janice ward operator was lovely and informative but its 3rd time ive called about same problem which is still not resolved efficient friendly successful servicethank you lady was very help full , she was english and i could understand her ! was hoping to get a phone but just told not on my contract .been customer for many years think a little more effort perhaps . helen was very helpful totally satisfied with the service i received . good service staff are friendly and helpful the only reason i gave a six was the advice about the delivery ...it did n't make sense ....and i found the lady i was talking to hard to understand ; ) .and the reference number was wrong laura was efficient and polite .she resolved my query in a prompt and efficient manner and reassured me that i would not be charged for numerous repeat texts that i kept receiving in barbados . do n't be silly helpful service and felt they were looking to resolve my problem asap great service now please leave me alone thanks mark was friendly and efficient the lad who dealt was dead quick with sorting me prombkem out very good **** off ! xxxphone should have got the issues right first time .our time was taken on issues re phoning xxxphone . just really upset with vocative i have been with you for over 8 years but totally unhappy with you now my problems were quickly and courtesly sorted out service was good . q1 i did not have to wait long for a reply .q2 clear instuctions were received .q3 assistant was polite and helpful .my problems are solved .all for 25p . pleased with advice ,professionalism & personal service 0 because xxx advisers keep misadvising me and giving appalling customer service .fully deserved 0 score good customer service skills .my query was answered in a friendly ,relaible manner as of yet still unable to log on to my account was no help at all the woman was bitchy n false , assistance was good , but problem ca n't be solved as ( just ) outside warranty period .problem started 2 months ago and it is a hardware problem so the phone je faulty .disappointed - greetings clem kouijzer over priced .pay monthly insurance and then have to pay to use it .get junk replacement phone .completely inconvenient to customer guy i spoke to was friendly helpful and quick ! because you are unable to provide me with a hard copy bill for january and you have problems with your website so i am unable to view it online and print it off .this is very very unsatisfactory and i will be cancelling my account with you as soon as i am able to . very good company happy customer because u asked me ? ? no nothing but problem 's trying to up grade my contract agent was clear helpful & understanding ..however as my request will not come to fruition til next month i feel this survey would reflect on xxx better after i can see my calls result because i was very happy with the service i received coz ur staff alex was very helpfull because . . when i called you people , than actually i 'm vipul khokhriya .i 'm using this contract since 1 year and ankit deo ( owner of contract ) he authorised me to talk with you .... still they told me every time . . if you are not ankit than you wo n't able to speak with us ... good service today , tempered by poor service in recent calls when i rang was put through to an adviser right away she explained very clearly and nicely what the problem was i ended the call very satisfied .thank you the girl ( dont remember her name ) i spoke to was very helpful and friendly gave me the information i need so very happy all in all above average scores but it did seem to take a while to get to speak i the correct person . excellent customer service friendly staff , informed answers , efficient service = happy customer . polite and courtious and very helpful . sometimes feel ur advisers dont listen to the customers . i was given a really bad service on my previous phone call 2 exchange my replacement phone , and this lady representative today gave me a very satisfatory result by getting it all sorted for me . the guy i spoke to was lovely , friendly , helpful especially as i was feeling ready to leave xxx altogether ! ! !he helped put things into perspective and bring my costing down , something i 'd have expected on several previous occasions and not achieved , he was fantastic : ) your good the advisor didnt seem to interested or like they was happy to help as much as i would expect very good service from your team very helpful explained things well not rating the last call but rating xxx in genral .i think its 0 because i had my phone sent off for 3 months repair and did not get treated nicely .asked for a new handset but you refused .and now having trouble with this handset aswell .not happy at all . no i have been with xxx for over 25 years and i am not happy with an overcharge on my account and the girl i spoke to quite clearly could not care less i was treated with total disdain .i am so disgusted i will be taking all of my business elsewhere which is a great shame as i have been with your company for so long .the girl i dealt with would not transfer me to her superior and quite clearly was not interested in my complaint . very satisfied a prompt and helpful service the assistant did all he could at the time my queries and concerns were not answered to a satisfactory .also while i was explaining something i was cut off the service was appaling and intend to break my contract with xxx i would 've thought that was self explanatory !i was happy with the service .luke was polite and very helpful and i am sure the problem will be sorted . i had tried to speak to an adviser on 191 but was unable to do so .this made it necessary to use my land line .the adviser was good but i subsequently sent an email for clarification on some matters question was resolved . not satisfied with service or product , my business is now suffering ! generally helpful , cheery and informative . when things go wrong xxxphone do try to sort the problem out for you many thanks very happy wiv service product know after having such a worrying phone bill the lady on the phone put xxx 's mistake right straight away without any problems or hesitation because you asked me ! ( the adviser was helpful ) resolved problem quickly and as i had a hearing problem they were very polite and helpful just got the answer i needed when i needed . i wanted to replace a new ipad that doesnt work , there were none in stock so it was not possible unless i phoned in to check periodically if it was in .person who dealt with me excellent , outcome not so good . over the last year your service dropped in all areas however you have seemed to make improvements , as for the zune feature on my phone i think it 's the biggest rip off ever and the nokia music should be easier to use i know these things are not to do with you but these are products sold on from you very good service i required internet settings to be sent to my phone which i recieved straight away but they didnt work i keep getting bank charges because xxx never ask for my direct debit on tim either to late or way to early ! cos the women i spoke to sorted out my phone call no i was really satisfied with the service that one of your correspondent given to me. i appreciate for that . poor service in weymouth xxxphone shop.lotsofvisits still no phone . unable to resolve my prob but call handler excellent crm do far with xxx has been good .of course disappointed that no one could actually help me and that i was repeated asked to do the same thing each time with no resolution .the people i spoke to we 're all very polite and i understand that people are n't always trained to resolve every issue and have to follow what the screen tells then .the resolve i was told was go to the apple store but actually when i told my boyfriend he knew exactly what is was ( which i explained to the people i spoke to but they did n't know how to do it ) and he told me to sync to my computer and change the configuration .it took all of 2 mins to fix .aside from that xxx service has been good which is why i wanted to move network provider i am overall not happy with xxxphone .i had better deals and offers from my previuos provider .todays service was good .even very good at some part after me pushing .service was quick and good although not outstanding very polite and helpfull spend way to long waiting for someone to answer and then never know what 's wrong or the system is always down .thinking about changing network when contract runs out yes very happy with the gentleman he was very helpful i just hope the advice works and i do n't keep getting charged the response was quick , friendly but no resolution for gross billing errors . very polite yes phone me the people were very friendly and helpful and was good at their job , but to sort out my enquiry is difficult and timely so i took of a few ratings superb person who dealt with my concern she had the ability to understand without much hesitation & should be thanked from me & her team . very quick , helpful and polite you do nothing about absence of signal i felt that you were very helpful and everything i would exspect from xxx the person on the other side of the phone was incredibly rude ! very helpfull but to many auto message on phone calls but internet live speak very good and clear cause the problem cud not b solved good service i 've had conflicting info - 2 days ago i could upgrade my phone now as it was within the last 4 months of the contract but today when i wanted to discuss further , i was told it was not possible to upgrade now and it was not possible to discuss my option at this time .i 'm now looking into taking out a new contract with other company . excellent service , very helpful and my problem was solved . **** no. generally good service !when asked about being abroad would have be great to tell rate for texting and calling .just a small thing !xx good service .good rating . i said i 'm leaving xxx as they did n't even offer me anything as i havnt even been able to use my phone all day i thought it was outrageous overall good service , but can not make out why my account was set up wrong in first place .after spending so much time getting it right in first place . the lady was quick in response to my query the operative was very polite etc , but i was annoyed to be told a change in policy has now set my upgrade date back several months did n't seem interested in my query & sounded like wanted to end call my call was answered very quickly and the adviser was quick to sort the problem out . we 've never had any issues with xxx .the call i made today was very helpful as the guy was explaining in detail what best deal was available .spot on i am not good text but am able to talk . query was explained but with no enthusiasm , kind of bored and robotic , like i want ti go home so leave me alone and go online . overall i was really happy as usual with the services and offers that were mentioned also the gentleman had a very good telephone manner and experience agent was very good and helpful but result was n't what i wanted to hear i have always had great customer service from xxx , i found the last advisor very friendly ,patient and a great listener ,she was quick & concise in dealing with my numerous queries which was helpful !and as a customer i felt valued ,thats what its about and thats why i am with xxx .thankyou all my things asked for regarding cancelling my broadband that had expired were dealt with pleasantly and promptly good , quick service because the lady was rude to me , you were n't able to help me in my situation and my problem continues to deteriorate .so i 'm paying for a service i ca n't use properly let alone to full capacity .missing important calls and texts . difficult to understand . 10 my matter has been on-going for months and it never gets resolved .i will be leaving xxx the minute my contract is up .i have been with xxx for years but am disgusted by the lack of customer care . service good i found out in many occasions by that your representative at the call center cannot advise ( or worse give wrong advise ) with regards to info related to price plans , costs , etc .i am very disatisfied with your service quick .no problem .immediate answer .reassured . the querie i had about my bill was easily sorted thanks 2 the efficiency of the xxx employer . for the past three months this problem has remained unresolved .xxx are happy to take my money but very very poor at resolving issues .i will be taking my account elsewhere when my wife 's contract is up . really helpful nice and kind both people i spoke to were really happy and nice im new to xxx and the customer service guy was really helpful .explained the packs to me . the lady that helped me over the phone was amazing .so helpful and polite and really made sure that my issues were solved .i wish every customer service agent was the same .very happy ! ! ! lady was very helpful- answered all my questions - went the extra mile was kept on hold for a while , otherwise i am pleased with overall service . the agent was extremely efficient at dealing with my query regarding excessive text charges while in the us.xxx could not give an explanation why i would send 29 texts to xxx service centre in one day from us .absolutely not me intellingent , effective , charming help ! i have waited since the 12th to have my upgrade sorted to new phone .and when i called xxx was told it was my fault for not activating sim card .not the case i called carphone warehouse who sorted it out straight away . tremendouse service as always because im stil witing for to remove the content control and it stil dose n't go ? been a custome with xxx for years the customer service is second to none good customer service polite polite assistants but didnt know how to solve my problem .i still cant access the internet . because wot a asked them to help me with still not happend no, they are all on the high side , that should be enough feedback . no solution to my problem has been provided (yet ? ) it was a good call helpful ,accomadating and friendly g lady was very helpful . the guy that i spoke to was very friendly and was very helpful ! very pleasant people to talk to and deal with but not sure that my problem has been resolved yet . efficiency politeness & attentive my daughters iphone4 simcard was not activated at your storevin welwyn garden city by mark who served us when we called you from home we got cut off first time second adviser was not able to resolve the problem i then called from my phone and told you how bad the service has been from the store and on the phone only the 3rd advised knew what to do and got my daughters phone activated and working , on a seperate note the same sales adviser at the welwyn store totally messed up last time supplying us with incorrect simcard when we had a bit of crisis whem our phone was stolen and needed new simcard urgently , perhaps the store manager could train the staff better the bill has been mistaken i have not used this amount so how can the bill be this high ? no time for this nothing more to add see message 2 already explained failed to listen , was verging on being rude and did not solve the issue .this is one business account you will be losing . i had my upgrade date changed put back by 4 months without you letting me know why ! it was very difficult to make contact with web site problems and very busy phone lines .however , the girl that helped me when i got through was very professional and was able to resolve my problems . staff failing to do their job right first time instead 3 phone calls ! very friendly agent , helpful with a number requests , good rapport building . very helpful and polite because i found the lady on the phone very helpful bad service helpfull agent , no wait excellent service all round the person who dealt with my query was pleasant helpful , and answered all my questions , an asset to your company .his name was nathan . operator was very helpful and obliging , xxxphone contacted me about paperbilling which i wanted 2 continue , next thing no bill just a text reminder saying it was overdue .i have been with xxxphone a long time and took out dual phones 4 my last business now i heard i could have a business tarrif , why have n't i been offered that even when i upgraded the last at least twice ? she was informative , polite and dealt with my problem promptly and satisfactory i would defiantly recommend her to anybody no efficiency of operator and action regarding the problem no. i 'm going to bed . because ur service is good excelent service all round 10 out of 10 , thanks matter was resolved instantly and adviser went out of her way to advise on other services to bring my monthly plan down !thank you ! very good help i bought a payg phone yesterday .the freebie didnt register properly and therefore said i had no credit to make a phone call .so in order to speak to someone at customer service , i had to call from a foreign mobile .it took 20 mins and i got cut off .problem still not solved .returning phone today and moving to o2 good fast service quick pleasant service 0 what i asked for was dealt with i have been on twice my answers are based on the first conversation , polite and knowledgable man as for the 2nd enquiry , i thought he was n't as knowledgable but polite and we got there as for xxx i 've had nothing but problems on a monthly basis and the poorest it i have come across as your computer ware is forever faulty , i hope you found this helpful got to who i needed to speak to fast and my problem was sorted within 3 min :-) i have been with xxx for 7 years and have always been very happy and continue to be .the 2 was simply because the problem was n't solved . no very polite and helpful it was a simple enquiry dealt with quickly and efficiently and explained thoroughly the customer service agent was extremely helpful , polite & caring .his attitude was brilliant .he is definitely an asset to xxx .i did not take his name but i would be very happy if every agent had his attitude & was like him !he is fantastic very satisfied some of the staff seemed a bit moody and blunt with me in some experiences ... everything went smoothly the operator was very patient and clear thanks coz my query was solved efficiently 3 you service is great my call was cut off and no one called me back it took quite a while to get to the root of the problem after having a sales pitch which was unnecessary . always had xxx could n't dream of ever going to another network , no way ! my bill corrected the person to whom spoke to last night did not help at all and fobbed me off some reason for the over charge after some thought i rang back to you it think that it was all good had no problems for all the years i had you very good service received i was passed between 5 different people .one called michelle who cut me off so i had to call back and wait on hold for even longer and my issue was never resolved 5 a month notice givenand the contract is being terminated immediately without giving the chance to move to pay as you go!very irresponsible provider , after 24 months customer loyalty ! ! ! sue was very polite and helpful .understood my situ and gave reasonable solutions to help me , not just ` company policy ` every time i speak 2 someone at xxx they r polite n allways help no matter what the problem is no wen i phoned i got all the advice i needed n the staff where friendly i was happy with the way i was dealt with . your system for new registrations has wasted my whole day .your people were ok to good but your system was dreadful ask ur representative in egypt its 2 long 2 explain u can phone me not printing it all out and im so angry u took my money and ive internet . low score 4 xxx as after 2 years still not able 2 view bill on line high score for operator as arranged 2 have paper billin until issues with online billin is sorted ! xxx is a good network y 0 the advisor was very helpful and professional .my phone worked within 5 minutes and he waited patiently on the phone for me to take out my sim card . not getting service im paying for ( international call in particular ) , poor internet , bad reception .advisers in shops helpless , as they never knows anything and only answer they have ` send email or call ` :-( . you sent me an ipad with the wrong sim.not very clever , and now i have to wait for you to send me another sim before i can set it up and use it . i have i 'm not doing it by text if you want to ring i will explain my reasons not in a text **** that . excellent service very helpful thanks because you offered me a great service of cash for my old phone with the credit against my bill .you have then taken the money .when i have called you to find out why you have taken the money , you have then referred me to ring another company .i am the customer and therefore i should not have to ring another company and chase ... my contract is with xxx , ad part of your customer service i believe that it is xxx should be chasing , and not kerry jackson .i also think that this rating service that we fill-in falls onto deaf ears , or in this case blind eyes as no one ever calls back and no one ever discusses any issues with us .i do think the iphone siri is a great tool , as it allows me to rant and rant and rant without having to type .i bid you good day , and i would say i look forward to hearing from you with regards to my problem , however i know that this will not happen .so i wish you a good day - goodbye , yours sincerely kerry jackson . why ? not happy that i am being charged for more than a month and a half without prior warning and that my insurance has doubled , not acceptable practice . friendly helpful kind as the last advisor i spoke to identify straight away that on my account there were 2 hand set charge when there should have only been one .if i could have send her a bunch of flowers i would . staff r very helpful !x as a way of showing my gratitude to james who has solved my problem and i would like to improve xxx customer service . just very pleased to be able to get my queries sorted in one call with someone over the phone who i could understand easily ! harry was extremely helpful today and also very understanding of my problems he handled the issues very well brilliant customer service : ) ! ! i ordered two things five days later than planned i 'm still waiting after six advisers told me six differant things and you wo n't let me cancel and pick up in storedo n't like people lieing to me because answered all my questions the questions i asked were all answered and the person i spoke to was very helpful the customer service rep , nick , was professional , resolved the situation in a pragmatic & friendly manner . very pleased with service waste of a phonecall ...not helping in any way about the problem ...being able to block a phone earlier that day and saying they cant unblock it ...just bad customer service your adviser ,was friendly ,and listenedto what was being said . helpful.thanks . help seamd 2 wain as enpuiry went on faultless performance by your staff . both advisors very curtious and polite .both knowledgeable about my account and device issues .very professional . well i made 2 phone calls in the space of a few minutes , the first bein very unhelpful , second my problem was sorted and dealt with helpfully the advisor was friendly and really helpful and answered all my questions . good conversation , and problem sorted . really ? im busy atm left waiting in que for over 20 mins , then told need other department , on hold again , then answered but because 5.55pm the operator hung up , tried again but told department closed . yes , yes i could but i dont fancy it no yes the matter was dealt with efficiently and effectively , most excellent customer service . the adviser was very helpful , but i would n't give xxx a ten for recommendation as i think some form of alert should be in place when a customer exceeds they 're monthly limit of minutes , and not charged an extortionate rate when they do so the gentleman was lovely and helpful x just very efficient which is all a customer ever wants from any company and does n't always get .thankyou i had poor experience recently re enquiring about upgrade and was calling to cancel accounts .however after speaking to customer service operator and thereafter upgrade assistant im in process of changing mind and upgrading with new contracts very well handed got the result i was hoping for but operator had difficulty identifying relevant phone details despite the fact that she had the phone no good quality quick service thankyou ! my enquiry was was dealt with quickly easily and very professionally and i do recommend xxx to my friends and family love xxx customer service fast efficie .nt and polite service because their support any time @ quickly the problem still there not resolved that 's wahty friendly and helpful . very helpful lass i wanted to cap the mins , all the other network does it apart from u , very dissatisfied , very well attended , but i think there is space for improvement for xxx in relation to available offers to long term customers ... customer service representative was outstanding in trying to find the best offer 10/10 i 'm tired of getting text messages about cash day advances , viagra , accident loss claims etc .i wanted them blocked because i use my phone for business and it 's becoming a massive inconvenience and probably a charge to me .i will be looking at alternative suppliers for all my accounts later this year the answers in the numbers friendly polite staff who tried their best to get my problem sorted but my problem has not been resolved ! ! ! ! ! ! no nps is the worst way of allowing csas for commission its an inaccurate way to find out how well they 're doing .i 'm doing my bit to help along the way .make it better xxx . i spoke to two advisors the other day who assured me i had credit of 54 pounds on my bill after my bill had been paid off and no charges would be made this month .the money was taken from my account anyway and all todays advisor could say was the credit was not allocated go to your bank and do a reversal then ring us back to pay .i am not happy that after being assured my bill was paid in full i now have to waste my time and money traveling to the bank to reverse this mistake on your part and to top it off i then have to phone your company back to sort out payment helpful and knowledgable guy polite fast good service phone does not work again ? ? the advisor was very pleasant and helped me with my enquiry well it 's quite disappointing to deal with the customer services first question 9.5 because at sometimes my mobile network does n't work happy with adviser , not happy with outcome the advisor was a real ambassador for xxx and very friendly .the issue was n't resolved but genuine empathy was shown .so many calls and queries are handled by morons from uncaring companies .this lady was a pleasure to deal with .please pass on my thanks . voicemail not working , had to re-register online account just because i ported my number over , xxx do n't offer visual voicemail . my call and enquiry was dealt with fast and efficiently the fix that i was told would work in 24 hours has not .so my ratings would change now . the reason for my ratings are as follows katherine who took my call the second time is a credit to your company and is some who i would like working for but due to the logistics that would never happen she did not stop their she also contacted her manager and phoned back after we were cut of and xxx in general are the best mobile provider i have as i also have 3g and o2 and as you can see from my loyalty to xxx over the years i have held my number with yourgds kevin no problem , the customer service advisor was very very helpful and answered all my questions .he was very mannerly and dealt with everythin promptly and quickly .well done xxx . very helpful people , straight to problem yes didnt fix did what i asked the man was very helpful without me even having to ask he sourced the problem and reported back instantly !most importantly he could understand me !a lot of foreign workers do n't understand !good work ! i only wanted to find out my current usage but i was told that i should try and call back tomorrow .i want this info because i want to leave xxxphone due to poor network coverage and very little customer support . my question was finally answered confusion the matter has still to be resolved .i am expecting a call back before 8pm but as its 7.50pm now i doubt wether that is going to happen .an update would be appreciated , thanks i was dealt with quickly and effectively .my questions was answered the info that the first advisor was totally wrong and misleading . i took me some to select the appropriate option , but when i did your well trained adviser and great customer care helped resolved all my queries in seconds .a great thank you to her . the handler answered all my question excellently and efficiently . because the service i got to night was disgusting i was cut of but xxxphone never phone back and i think the service was very poor because your okay ! always efficient and effective ... attention to detail and a very friendly team ! was overall very happy with the service i received the girl i spoke to was very helpful and friendly and answered my query completely .i would have rated my recommendation for xxx as higher but i have had problems with them before but the girl i dealt with was no reflection on that . f because everything i needed was sorted promptley and politley so thx i was satisfied with the adviser who handled my call because he explained everything to me very well so i understood everything that was going on with my upgrade .i think the amount of vat that is charged is a bit overpriced , but i am very happy with xxx ! on my 3rd bill i did n't expect to be charged nearly double , just aswell i had the money in my bank when it was n't my mistake .iv also had problems with my blackberry messenger and connections .i now have to wait til my next bill to get my own ,oney back that should never have been took in the first place my problem was solved quickly and efficiently .the person who helped me was friendly and very helpful . very poor customer service sorted my call efficiently and did n't try to sell me anything else . unhappy with the prices offered for an additionalline on my contract where there are currently 3 lines one is out of contract , and there is another not far off i expected better prices/options i asked a simple question : for my pac number to be given to me over the telephone , having identified by a number of means - and the answer was denied to me : i had to await a text .no enquiry was made as to whether xxx could do anything to keep my business ( a match or near match of another network 's iphone deal would have clinched it ) ?a trip into the strand xxx store was met with supreme arrogance from the business manager too .i had only been mulling a change of network as another 's deal seemed rather good , but the indifference/cocksuredness that i encountered from xxx agents has tipped the balance . uery friendly and solved my problems in a few minutes she didnt even attempt to answer my query .i dnt think she knew the answer tbh .a waste of time .listen to the call irs shocking .meantime i still hvnt got a mobile broadband connection . because the customer service is polite , helpful and kind .on the other hand , my connections , internet and other things are tip top excellent service i belive there true and you have good staff because i am not happy with the handset as it has been replaced 4-5 times in the past 13 months .it now has to go back again and still you seem to think this is caring for your customers needs .i have no trust in this product so have never used it for the reason i brought it .i will run my contact down and take me custom somewhere else .i understand that it is not the lady in the call centres fault which is why i gave her a 7 the 9 was because the call should have not been required in the 1st place , but the gentleman who helped straighten out the situation ( mark ) was spot on . the advisor was helpful and i am hoping the problem well be resolved by wednesday nevertheless until then i will have the problem polite costumer service i have been with xxx for a long time and they have always been helpful they havent sent texts ref payment and change of details called to query bill as it shows internet use which i have not used .no one else has access to phone .was told i must have used it .we have five xxx fones in the family two contract , 3 payg .all will be changed to another provider wont stand for being ripped off good service although the advisers i have spoke with have all been very helpful and polite , and have also been able to resolve any issues .i still would n't really be happy to recommend xxx as a network to friends/family after the amount of issues i have had with yourselves .i personally do like the network , especially the signal quality and internet speed in nearly all areas , i just ca n't deal with the amount of silly billing issues etc . i think this is a wind up , and that amy is texting me ! ! but ok - the girl was competent and knowledgable .she did n't try to stick up for silly rules or try to tell me my complaints were wrong and yet she still stayed loyal to xxx .and finally she spoke english fluently and was n't sitting in a call centre in india which is always a bonus ! ! i love xxx the rep was extremely friendly and helpful .she was very knowledgeable and actually took an interest in the call .she reassured any doubts and confirmed and clarified matters in a non jargon oriented way .other companies could take a leaf out of xxxs book .thank you . phone is good and there was good customer service unable to proceed as dept required only work office hours ! i 'm very happy with the customer service i received when i rang 191 .the advisor was friendly and helpful .i gave an 8 for question 2 because i wo n't know until next month if my problem has been resolved ( the problem was to do with notifications being sent to my old email address despite me updating my profile online with my new address ) . all good friendly , efficient , polite service i 've had very expensive bills for the last three months because i 've gone over my monthly minutes , i 'm annoyed that no one has contacted me to review my price plan .the advisor who answered my call was helpful and explained why my bills were so high .this could have continued if i had n't called ! very satisfied quickly connected to someone who could provide me with my account number in seconds . i have used other providers and regardless of price comparison xxx has always been helpful , although my only criticism from me and my husband is the poor website , difficult to move around or find anything easily , crashes an awful lot especially when trying to make a payment . no just very happy nice people to deal with make you feel they want to help thanks xxx courteous polite , it was unfortunate the handset failed . very polite and helpful although the service was great i was not happy at the fact i was charged for a scam and xxx could not provide some form of security against it or help prevent happy with results no 10 poor service , no resolution , no offer to help , directed to a xxx store , did n't take my word that sim card and phone have been unchanged in near on two years , level 2 support and service laughable ... yep , i am charged extra money every month for my two contracts , that i did n't agree to originally .the service has got worse recently , but the customer services are generally very helpful . service but would prefer on previous experiance uk call centres in the morning my reasons are i was treated as an individual . good answer times problem was sorted out and zack the customer service agent was more than helpful i think xxx is the best network no was a good service done exactly as i asked was very happy with the service quick , efficient , helpful , polite amd resolved the issue i gave a 10 because she solved my problem quickly everything was resolved and after finding that xxx had messed up ; everything made sense again . as ratings show .extremely satisfactory outcome but you need to sort your online accounts website out ! your staff are pretty helpful , the payment systemoften finds problems with the bank your woman was very nice . i 'm now waiting for a fight on why i should n't get a new replacement phone .every time the problem is always not yours or mine ! ! ! but i 'm now on bloody phone 3 and not my fault but out of your 7 days ! ! wait and see , that 's why 5 for your company , but your service by the lady was very good . the advisor i spoke to was helpful , polite and friendly ... she is the only reason i have replied ! they did not solve my problem or make any attempt to , and had no desire to how professional they was took three atempts to get through very helpful and solved the problem well ! 10 ! ! ! thank u ever so much mohammed ! answered questions quicklyand clearly the young man answered all my questions to my satisfaction . ring you and got through to a real live person in a mater of second unbelievable , and answered my question with ease thank you the business line is brilliant 10 xxx is the best network .customer service is good no the person i spoke to was friendly and helpful and dealt with my problem in an efficiant and profesional manner thanks because the guy was very helpful and talked me through what i had 2 do 2 sort the problem and it worked this is one of the few times i 've experienced good customer service with xxx recently .the assistant was very friendly and helpful .thank you ! this is the third survey i have completed in this manner and the service i have received each time has been poor .xxx have taken no action .service overall has been pretty poor. . what action have xxx taken ? not very helpful in dealing with a scam call that could end up costing me money .no options given other than wait and do n't do it again .should be more in place to stop these scams it seems xxx are more than happy to make money off their unfortunate customers . the two higher scores are for the people i have communicated with over the evening the lower score because it speaks of resolving that is supposed to happen wednesday 25th no phone as yet not resolved answered my questions she was so pleasant and helpfull i was sent an old and used black iphone after having my brand new one stolen last week .therefore i was very unhappy so called up to get the problem resolved , firstly i was passed around to different departments and was not offered any help until i said how unhappy i was with this service .then i was finally helped and passed to a really nice lady who sorted it out for me - i was on the phone for over 20 minutes this evening , after spending a lot of my friday on the phone and in store in xxx trying to get it sorted out . only av fone and its got faults already a.d signal not great either , do n't know if fone really is fixed yet , girl was friendly and helpful i am having financial issues this month and could n't pay my bill on time .we set up a new date to make the payment and i feel a weight has been lifted off of my shoulders .the advisor was so understanding : ) good friendly helpful service perfect response to query extremely satisfy with the service received my issue was dealt with on the spot he fixed the problem and did n't waffle i had a query and was assisted promptly .they were polite professional and human .when kept on hold i was kept informed every step off the way .my query was answered quickly and was taught in a way off dealing with the query .100 percent satisfied .thanks . very short wait on phone , very helpful person on phone , saw problem with bill , sorted it within 2 mins .great service , thank you the xxx adviser listened to my request and also said she will send text on how to turn roaming off !she also checked i was able to use my phone abroad !very helpful and polite as a very long standing and loyal customer i do not appreciate being offered non-competetive price plans when seeking a new deal .i have already found a better deal and will probably find others .i will be in contact regarding the cancellation of my very long standing account in due course . the lady who took on my query was v helpful & sorted out a solution for me on the whole 99 percent of your advisors are excellent , you have the odd bad advisor but that would be the same in any work place i found the operator very polite and helpful the customer service is good very good service , very helpful and pleasant . yesterday the problem had not been resolved .the person who answered my call could only take a message - did that efficiently .his manner was pleasant helpful & professional .he spoke clearly explained matters well & understood me well .if problem had been solved then , all 3 ratings would have been better . been with xxx a long time and 9 times out of ten problems always resolved quickly i was due to update my phone on the 25th january .then be to told you have changed the date .not very impressed with the service i have received i will be looking to change my provider . because matters were not resolved .and still are not .also your nbills have been excessive in the past. i hope you will reward me for all this work . lost connection and no help because my problems have always been sorted out and i have always be satisfied at the end of ever call the man who i spoke to was very helpfull . very happy with the service my question answered at once and very polite the advisor was very helpful and polite .i have rang various times as my handset is broken , i have been supplied with another handset without a new battery after previously suggesting the fault appears to be with the battery .i pay insurance monthly and have no phone or use of the internet .i now have to go to another xxx store to pay for another battery . being told i could up grade on t 23rd january for months , its arrived and i 'm told t deal to upgrade 6 mth 's earlier had finished t 19th january , i 'm now to wait till t 2nd may as it was only a promotion i 'm disgusted with xxx i 've been a customer for 12 years and thinking of not renewing my contract in may with yourselves all very good . . . stop ! i had tryed to do things on the internet asi wastold to and the web site wound not work so then i called and helped to do it over the phone i was very happy i could do this she was not helpfull and she knocked me off . it took three calls to get an answer .and although i agreed to stay on my current two year contract i was told i could n't get an i phone . 10 no lack of information from the start instead of having to call yr ortamated service is rubbish had 2 call bk more than 2 not gd .nothappy cant speak 2 british speakin person.butwhen got throu agent was v helpfull the gentle man was very helpful and sign posted me to the information i required no fixed my phone i feel the adviser went out of his way to make sure i was a happy customer .initiating ideas instead of just answering questions the phone signel and the service is not as good as i expected it to be had the worst service i have ever received from any company i 'd definately recommend xxx to business customers as you are willings exchange my faulty blackberry imediately , unfortunately your exchange team on work until 8pm so i was n't able to speak to them yet and am waiting a call back tomorrow .the adviser who handled my call was very helpful , knowledgeable and quick to deal with my enquiry ! no found it a good experience was friendly and efficient not able to compete with deals . no help feel ripped off and no offer to put things right the lady who took my call was excelent good service the service from xxx is excellent ,the advisers on the phone are very helpfull and processed my order of a new line on my account really quick and were happy to help with a few other questions i had .10/10 every time excellent customer service and amazing attitude the reasons for my ratings are the people were very polite , and talked me through steps i did n't understand and they genuinely tried really hard to help me , overall , they were extremely helpful . after applying for an early upgrade on line 2 weeks ago now told early upgrade option no longer available so now left with a **** not working phone to see out my contract then i will be changing provider !not happy pleased with help i reaceived the adviser solved my issue and was based in the uk. really nice lady .explained everything .provided great customer service even though she was not feeling 100 % great intent and attitude , but i still ca n't access xxx online . i have always been with xxx for many years and have never experienced any problems .the customer service team has always been very helpfull when ever i have rang . ordered a phone upgrade on the 17th january , telephoned customer services today the 23rd january to find out the phone order had not actually been completed by customer services , found this out after i had telephoned customer services approximately 4 or 5 times , very poor , will now cancel contract and move to orange the operator was very helpful and pleasant . 6 time waiting to be answered and problem not resolved to my satisfaction because u asked me to rate them i live about 5mins away from the nearest xxx aerial mast and i get the worst signal anywhere i go .your customer services are the worst i have ever expierenced and the people are ignorant as **** !i was lied to about the warrenty/gaurentee and caused me 3 days off work and arguing with managers to get the new phone i was entitled to according to trading standards uk but yet ur customer services couldnt understand that .try teachin these people how to do thier job ! xxx suck ! i wish i was still o2 . good service received the man was really polite and helpful and very friendly both of the people i spoke to we 're courteous , helpful , knew what they were talking about and this level of customer service is one of the main reasons i have remained with xxx for over a decade ive jst said its because i was cut off 3 times whilst trying to get through 2u ! helpfully call centre bad reception since they broken into last year .spoke to a customer service assistant she promised to call back in 10 mins bt never did called again and they have closed he didnt give me confidence in what he was telling me .sounded unsure the lady was very polite helpful and nice which u dont see very often x cuz i use internet a lot and think its very generous to giv three months free thanx just dnt hit ne wit a bill in three months ha as i always feel like i am receiving the best customer service satisfaction advisor v helpful i have n't had very good service from xxx lately since upgrading iphone 4 to 4s , i could n't access emails .was told how to system reset .it worked and so does my emails . ! thank you . ! ! the service i received was outstanding i have been with xxx for over 3 years now and i can say xxx customer service is second to non in the uk.good people , good network . the lady was very swift and attended to my requests immediately without trying to upsell me and keep me on the phone longer , she was also well spoken , very happy sounding and english speaking - well done guys , absolutely brilliant - i must also make a special mention about gareth keen ( outbound sales advisor ) who was also absolutely fantastic and over delivered in a very laid back low key kind of way , smoking ! lack of enthusiasm , coupled with questionable value for money = i do not feel valued as a long standing loyal customer in well over 30 years with xxx phone you have always listend & delivered by a professional network thank you lawrence gonthier because xxx is the best network going xx i had terrible service and given lots of conflicting information .issue still is n't resolved , will be making a formal complaint tomorrow prompt service ,handled in a polite and cheerful manner . still ca n't get my sure signal to work after 3 calls to u always provide excellent customer service and answer any questions i have . the gentleman i spoke to could not have been more helpful - he was polite and friendly , listened clearly to me and made a huge effort to resolve my problem - from this experience i would recommend xxx to others .however , due to constant problems with your systems over the last year , the gentleman had to escalate my problem to your technical team , which i fear will not be as obliging as him ( from past experience ) .thank you adviser was sweet but i waited a long time to speak to her .a tedious automate telephone system .and i have to wait for , and complete a form , because xxx erroneously registered me as a business user . because it was very helpful no call queries dealt with quickly i spoke to 2 different advisors and they were overly helpful and professional . yes i have been chasing an itemised bill since oct/nov 2011 made 5 separate calls to xxx each time taking aprox 30 mins explaining the whole situation each time and always being told the same story that 's it 's going to be sorted i even have text messages to confirm it but still nothing extremely dissatisfied with the xxx aftercare been a loyal customer for over 25 years help on getting data added to my account . likely to recommend 8 because my experience in the call was excellent .satisfied query resolved 10 as query was resolved .satisfied with advisor 10 as the advisor was friendly helpful and sounded engaged / human , unlike many other advisors i 've dealt with including but not limited to those employed by xxx . i was happy with the second person i spoke to not the first , but he sorted things out bang on many a thanks to him quick , polite and helpful . not really take to long , but actually getting phone was time consuming loads of mistakes on you part because i asked for the content control to be removed and it has n't .this is the 2nd time i 've called and it has n't been done .sarah told me switch my phone off and on and it would be done .now i ca n't be bothered to spend another 15 mins of my sparse spare time trying to get through to cust service to be lied to again !i have no confidence with xxx .both times i was told something completely different and neither resolved the problem !i give up ! ! ! ! overall great service by comparison with some of my other dealings with xxx , this was a trouble free , efficient and positive experience .i hope that the plan changes we agreed work out as i am told they will . i rated xxx like this because they are always very helpful and solve your problems generally consistent service ! did not get trough to talk to any one . yes l had to phone up 3 times b4 l was actually told it wld take up 2 24hours 4 my problem to be resolved it was 2 women who hardly spoke english then on the 3rd time i got an english person who at last was able to tell me .if the other 2 had told me that l wld not have had 2 phone 3 times nice chap and although i am yet to get call back , seemed positive . i called main number and explained my problem .the gentleman was very good and said that xxx could sort out the problem but would need to put me through to the apple tech people to help .i than spoke to someone with ref to apple but was astonished with the lack of professionalism and customer focus .the guy just did not seem interested at all and kept breaking away from the conversation .the last person was a very apologetic lady from customer services who was very helpful .in all the years i have been with xxx on all of my 9 contracts i have never met anyone like the gent earlier who was so unprofessional and did n't have a clue . call me problem not solved very polite guy who made the conversation concise and easy excellent customer services the increased data allowance i would like is not available lee was great and very helpfull , but i have just had a large pay cut which now means that i need to cut back because i did not get what i wanted to get done xxx made more mistakes on our account but the advisor is doing his best to fix it i don ,t understand my bill . the reason for a 1 was that the reason given did not resolve the problem better treated than last time i felt with .you .thank you the person who i spoke to was fab because this is the third mouth in a row you have over charged my account and its been your fault and its still not sorted this is the second time i 've had a upgrade & they 've took my address down wrong ! ! ! ! ! ! ! ! !so now i wo n't get my phone as ordered on time ! ! ! needed picture messaging setting up asap.new baby coming very soon .thank you : ) now working . he listened to what i was saying , explained what the problem was and resolved it efficiently u dont know the meaning of good customer service helped with my query with no technical jargon & was very friendly . it seemed to take ages for someone to answer the phone .i then had wait another age whilist i was put through to someone else .the advice was good and solved my issue but if it had n't i would then have been without service for the rest of the evening as your offices close at 8pm which i think is very annoying for the amount of money i pay you on a monthly basis read my account details about the rubbish time i have had over the last few weeks .your warehouse staff continuously make mistakes and your customer service staff get the angry customer .very unhappy with your services .not a happy customer and wo n't recommend xxx to anybody after this experience . advisor very helpful but could not solve the problem need an engineer , mag x she was nice , easy to talk to and assisted me with the reason for my call . the advisor dealt with the issue and sorted out the problem .she was also helpfull and nice to talk to . although your rep was efficient in asisting me , i feel that there is no regard for customer satisfaction on the part of xxx because this is the 2nd time that i have incurred higher bills when signing up for a special deal .i feel that there is no customer care with xxx - if there was , on both occasions someone would have taken the time to follow-up with me to highlight the fact that my bills were much higher on both occasions when i have requested and received 'deals ' that increased rather than decreased my bills .i also depend on outdoor ads to learn of special offers from xxx - never directly from xxx .i am extremely disappointed in xxx 's lack of customer care . answered all questions efficiently and politely i was on hold for 15 mins while you said you were busy .someone picked up , i was then immediately placed back in the queue before being cut off . advisor on phone was exceptional should get a rise q1 i thought you would have been more considerate to my problem .q2 nothing was resolved i am still in the same predcament , i feel you have fobbed me off q3 the young man was very polite so i awarded him a 10 , but other than that i felt i had achived nothing . because xxx has opened a new account and sent a sim i never asked for .so i have been charged 68 over the past 2 months .for a number i have n't even **** used . good information provided because you where very nice . my query was solved quickly and efficently .the woman who talked to me was really kind , helpful and patient .she was the best xxx operator i 've ever talked to . because it was good friendly service with bit of a joke along with it .all that let it down was slight delay in the connection so couple of times we spoke over eachother . long wait to get through .guy who answered was very helpful and assured me i could now log on to my account but after i hung up and tried again it was still the same ie i could n't access it .i rang straight back but got a message to say you were closed .first time i have rung since i moved to you so not impressed :( i was happy with the person i spooke to just the time it took to be answerd left on hold adviser tried hard but solution needs the technical team who wo n't be there until tomorrow . 150 really helpful most of the dealings i have had over the last week have been excellant . the guy on the end of the phone was great help and sorted everything .now stop messaging me phoned to report fraudulent activity on my account and advisor could not help ! !great service xxx ! as tryin to do bbm n they did n't want to help than ku greatful to speak to someone who had the patience and knowledge to resolve my issues i have been with xxx for over 10 years .and do n't usially have a problem with you .when i went to use my laptop .there was a content block on it .and now over 3 hours later it is srilll on .this is why i 'm not pleased . the response and help from the advisor was polite , satisfactory and helpful . unhelpful , rude , made changes to my contract plan without warning me . i rang your technical .department asking how to use my new phone he was n't much help and at exactly 8.00 he hung up on me i tried ringing back but the department was closed as they shut at 8 it was very rude as i have 7 days to cancel my contract i may exercise that right because i 'm annoyed with xxx the customer service .advisordid an amazing job and dealt with my issue promptly and was very nice staff very helpful on cust service , alot times have signal probs with xxx victoria was patient , helpful and went above and beyond .i really hope she gets this feedback to go into her annualreview ! she was very polite , helpful and i enjoyed speaking with her not resolved just always helpful response and always very informative about how to monitor my account quick efficient and friendly i called for internet and mms settings could n't give me those , my phone has been completely wiped no contacts nothing is available for me to use always have been very helpful .gave clear and concise arrived . custmer service was very helpful with solving my problem promtly gave rating of 1 because problem i hav could n't be answered due to opening hours of customer services otherwise assistant i spoke to was very polite and efficient what do u thing i tryed some times 2 top u with debit card with konw succes good stuff i was rather unhappy about how long it took you to resolve my problem i asked to speak with a manager which no body bothered to get back to me which is poor customer service it tool me three phone calls to yourselves just to try and get somewhere my internet and bbm is not working after i topped up yesterday and chose the web pack .its my first time on xxxphone ordered a iphone 16g , del a 8g promised to resend phone , did n't called four time , charged 4am for second del , finally 6 wks later got the tel , called sunday to unlock pin , mob still locked now and on my blackberry the data packages was in the deal for orange was told would match to rec a text last week saying its a trail , not renewing next time n been with xxxphon nearly 10 yrs thanks wanted to talk bout my bil ,wich i disagree with ,its charged me 26 pound for goin on internet wich i never do ,if this is not sorted out i will be thinkin of cancelin my contract as i cant aford 50 pound a month . the service was quick and efficent thank you . promt service . the service i resived very helpful and polite but could not resolve things completely in the call and directed me to xxx store and/or website to resolve fully . because my phione is still not workuing , but the man on the phone was sound unhelpful uninterested told in shop could get bberry for 120 , told on phone it was 200 .also although csr v polite had to wait a long time while he checked with supervisor .did n't get anything in the end . cause it is a food network and i have been on it for ages but one thigh is that i got a text the other day and it sed if you top up before the 25th you will receive 4 pong free credit so i taped up and its gave me nothing wh3 your company is **** the adviser who handled my call was very understanding , helpful and polite . i am overseas at the moment ( and i am a senior manager in xxx ) i had a real time issue that i saw as potentially being a fraud/security issue but was n't able to speak to anyone about it therefore i was n't impressed . i felt that i received a very good service ,queries answered promptly . not very helpful 2 ur customers i have always prefered xxx did n't get through ! operator very helpful & professional but i still cannot make international calls very helpful and freindly and explained everything i needed to do . over paying my rental was told i could have got line cheaper or free phone .then told i could not have phone and tied in for 2 years the customer support person i spoke with was very understanding and explained everything .even repeated some things which i was unsure about .very professional excellent service glad i chose xxx cannot get any service at the best of times because xxx is the best network around and the staff are always very polite and helpful are you taking the mickey ?i ca n't get anything sorted with xxx no phone was lost and operator blocked its use very happy 0 coz iv been a good customer for years and my problems are never solved one adviser tell me one fing and then they do the opposite im not satified with ur customer service at all .uv taken money out of my bank account which u shudnt have and u never refund it bk .i will be terminating my contact asap i always get a prompt response .polite .prompt.helpfulladvisors .whoi can understand .obviouslynot an overseas call centre .ilike that very good business manager and good team to support our inquiry and our request the person i spoke to was very helpful and most pleasant even at 8am ! could not access the account due to the system limitation call handler very professional , handled quickly and issue was resolved . the service was best i have had friendly and efficiant call me and i will tell you y i was totaly stressed trying to look at my bill on line and was willing to cancel my contract after phoning she realy helped by saying she would send paper bills from now on i asked for internet to get cut off but not bbm and my bbm has aswell great service i asked to change my number over and the man did it but he told me it would be 20minutes but that was about 20hours ago . polite , quick and did what i asked . he was ok but said he wood refund my customer care costs of 50p he has not done so yet because it helped a lot but i found it hard to understand the woman i spoke to you still havent solved my problem .my internet isnt working i was told i would get a text lovely helpful man always friendly and always get the help i need when callin just not happy with the service i have been very well looked after with xxx since i 've been with them and always get top service when speaking with any advisors . the operator called david was very very helpful with great friendly banter !if i did n't know anything else about xxx but , just going on the helpful service by the member of staff i spoke to i would recommend xxx 200 % to anyone ! many thanks ! i have bn waiting 12days 4 a refund still waiting .i have a family of 6 and need to wait another 3 to 5 days for my refund not amused . the service is good was not happy wit they were no good i am going to 02 because the man sorted it out straight the last was pleasant , helpful and polite . telephone me as promised yes good service /polite/helpfull . friendly , helpful service the lady who delt with my call 2day was lovely but when i done a survey on line complainin about chargin me 2 up grade early i havent had any reply xxx are a constant disappointment .i am closing my account , this was .to get my pac code .which 3 hours later still has n't come through . because the woman sorted my problem in a matter of minutes .i was ignored and treated very poorly by the store manager in southend essex .i have reported the issue to customer services . very helpful , informative service . to get sons phone re connected i was having a problem with my bill , the young lady i spoke to was polite , understanding and got me back up and running in less than 5 minutes.this is the reason i 've been a xxx customer for almost 10 years . man i spoke to was very professional , he understood my problem , gave me a choice of solutions , then fixed it for me .nice and friendly too . no i have always found xxx service to be best of all networks was very happy that i got 2 speak 2 sum1 that i could understand top service thank you think staff are too rude and impatient the lady was very helpful and she put ur mind at rest that the problem was being fixed . i myself , my husband and my son have been customers with xxx for years , and are all very satisfied with all the services they provide , and also with the great customer service as well . the number has dtill mpt transferrdd tmy new phone the lady who answered my enquiry was efficient professional and understood that i had been misinformed .she found a solution immediately . very helpful and very polite on reflection , following a visit to a store to upgrade my phone , i 'm disgudted with the level of service and communication you provide .over the phone advisors clearly worl to different standards as in store workers do .disgusting behaviour in the moorgate branch .i had to walk out .respond to this at your leisure . the advisor sorted out the problem and rang back when he said he would the advisor was friendly yet professional of attitude , informative and helpful . for the second time i 've had problems receiving an upgrade , the first was my i phone upgrade and this one was an upgrade for my daughter .i was told hers would be next day delivery and despite a text that evening saying the phone had been dispatched it took a week to arrive at my local xxx shop .mine took 2 weeks ten i feel that xxx do n't listen to their customers , an the way xxx work are un fair and poor customer care helpful and competent last the customer service person i spoke to could not access any of my information as i did not know my pin but she could have asked security questions ? the advisor was very helpful good customer service very polite @ helpful problem solved straight away ! the lady was helpful ( high score ) but could resolve the technical issue with my phone .i have to go to the store so 7/10 .overall a pleasant experience ( high score ) the fact that i was treated with respect have u deactivated the hormscopes i do not want them good network and advisors i was treated very nicely and my questions answered x x problem solvee promptly with short with waiting time .polite young man 1 not yet familhar with vp 2 hauent received any web access yet 3 the cs man was very patient with me and pkeasant excellent service have changed my mind twice with foes the reason is because you always have looked after me as a customer coz you money grabbing **** and say one thing then charge you for it it costs nothing to be nice victoria was exceptionally helpful and curtious . on most occasions the people in your call centres are knowledgeable and helpful they dealt with my insurance query without doubt or hesitation i ca n't believe big organisations like yourself are being governed by apple .they monopolise and tell others of deals and phone tariffs not happy your xxx do l need to say more it takes a lot of attempts to get things done , some of the advisors are rude and have poor english but if you get the right one you 're okay i have revived over 30 nuisance calls over the last two days from the same number .i find it appalling that you do not have the facility to block a number from my phone .the guy who dealt with my problem could not give me the reason for this , he just said this is how it is on all the networks .i wanted an explanation as to why .instead i have to go to the police ? ? ?i think you should come up with the facility as to were you can block a number if you ate getting harrassed . had issues on more than one occasion with xxx my issue was not resolvedman was polite and as helpful as he could be he told me exactly what to do to get me phone to work and did n't make me feel like an idiot ! ! ! bravo! ! andy : ) could not resolve my problem > :o good tried to put money on and could not so rung you yes you all upset me .and now your puting me of xxx .i am going to look at .o2 .this year to see what they can do for me .on this acc i have 3 lines .and one more acc i have 4 lines . very good telephone manner and understood what i was onabout . because i phoned up custermer serves , and they said they would put on free bbm and internet for 5pound and they havent i was satisfied with the level of customer service from the advisor . everything went smoothly and the person had a pleasent attitude c services helpful and patient , and gave me a great deal on a new fone polite people and my problem was sorted fairly quickly .thanks the right does n't know what the left is doing excellent service .quick with the response and friendly . lots of problems an mix ups on my account ...expensive an ridiculous attitude if you do n't know where you 're going , any road will take you there . good service as normal the issue could 've been avoided if i was n't lied to by the shop staff in the first place .the lady on the phone was very efficient and genuinely nice .she helped resolve the problem quickly .i worry about the integrity of some of the people xxxphone hire . poor response and unhelpful new phone did n't work .4 long calls later still waiting for replacement .xxx rep tried to persuade me it will only work when fully charged !was not advised i would be invoiced for new phone delivery .why record calls for 'training ' .suggest you use them to action customer complaints .i await your follow up with interest and your offer to compensate inconvenience .alec poole 7 because on the whole i 'm happy with service but there are some issues such as 25p min call on same network and the fact that freebie did n't work straight away .wasting my sons credit .10 as problem was sorted and 7 again as although chap was helpfull there was too much dead air with me not.knowing he was still on the line . the advisor was polite , listened and confirmed solution .thank you . because the adviser i spoken to was very polite and helpfull very good prompt service from jay who sorted my problem thats my ratings over last few days .you were understanding abd accepted my offer 0it was the worse customer service i have ever experienced i found the lady quite friendly and helpful ,but as a network who i have been with for years .aftercoming to the end of another contract you did n't offer me any sort of deal that would make me want to stay with you. i ca n't believe i can get a better deal with a company i am just joining and thought it would be in your best interest to keep a loyal customer with you .obviously not..... much more understand helpful , courteous service and advice but still unhappy with losing 1/2 day from pack ie activation to expiry . i have problem with one of my contract and did send a email through the lap top had to go into xxx shop then still had to phone 3 time to find out when the phone would be sorted after 3months has finally sorted today all mine enquire was brill but my hubbys wasnt as good she got the job done but i work in a call centre too so pick up on behaviours over the phone .she answered not exactly enthusiastically and throughout the whole call i felt she was in a rush to get off the phone .i have had to make several calls to you recently and in all of those calls only one lady i spoke to was upbeat , friendly and sounded like she knew what she was talking about .you use to be great for your customer service as i found nearly all your agents to be warm and friendly and very informative unfortunately this time around it was a very different case for me . present contract expires 2 weeks time .selected 3m sim only via web site and received an order number for that deal .called to link phone number to new deal .adviser polite but unable to assist as sim only deal not yet showing on your system .i suggested she make a note of request , order number and phone number to process tomorrow .not convinced will be done as ahe asked me to call back .i 'm sure a simple note in diary for tomorrow could have been created .i would have scored 10 if she had done that and would have been delighted with a courtesy call/message tomorrow , when done ! ! ! noi ca n't waste any more of my time and ca n't wait to leave xxx . al ways good all good i was very pleased with the service i got .i have to wait 24 hrs for my account to be switched and if it happens then i will be extremely pleased as i 've tried to get this done before without any success no signal need lower price plans ,and things to b explained more . no time 9 good service useless i rang to complain about the rewardz website and how inept and over complicated i have found it to be .it takes too much of my time .i am looking to change to a more straight forward arrangement xxx r loyal to their long termcustomers i have wasted many hours and waited over 1 month for a resolution and still you will di hat i ask so i will be leaving xxx when my two contracts end .i wrote to the ceo fpor hekp and have had no response .you simply di not care about your customers .i am in the mobile software industry and will be advising my clients of the extreme lack of sevice i have received ! good personal service , increasingly poor corporate service , no further questions or texts please the customer service officers were understanding to my request and ensured i was able to negotiate a payment arrangement without the penalty of loosing my line services .it was such a relief n pleasure . adviser was very helpful and understood straight way what the problem with my account was - he dealt with it effectively and if he has done what he says he is going to do i will be very satisfied with the outcome of my call . service from operator was fantastic credit to your company no but i will say that if your website was any good at all i would not have needed to call . no one knew anything , i was then being transferred to team 2 , disconnected and no one rang back !a very frustrating waste of time that resulted in nothing being resolved . complete understanding of the issue and taking the time and trouble to go that one step further and talkingme throgh how to check the handset . i 've really had no trouble with xxx , and any problems i 've had have been dealt with swiftly and professionally by your staff ( rebecca especially ) thank you 0 all the questions i asked where answered in every way possible and to my i satisfaction .i feel they really helped me ! took too long to find the answer to my query she said that a mast was not working but could not give any indication of when it would be fixed .next week ? ? ? 6 months ? ? ? ? completely unacceptable . friendly chap on the phone and very helpful you are rubbish at communicating i am still awaiting answers from 10 e mails and a supervisor / senior account manager still has not spoken with me nor communicated in writing yes .you now charge extra for sending me an invoice ? ? ? ?a shame nobody told me that when i increased our contract with you .and now i have to pay you to invoice me or use my own paper and ink jets ...disgusting service . emailed cs 4 days ago .received automated reply .was told today email is lost .cs advisor today was helpful service i 'm disgusted about the data usage charge i incurred as a result of the notification texts from xxx being sent hours late whilst abroad - as a result i had no idea i had gone over the limit - as the body of the texts clearly states .iwill be following this up but in th meantime will be sure i advise anyone i know not to move to xxx , particularly my own employees and stick with their current provider . loading took2long befor could answer my question ,nd my chrgs for germany r 2high ! the call was answered well and i felt i was looked after , but never heard anymore from xxx to confirm what was happening , i had to keep chasing you up beacuase the advisor i spoke to was v.helpfull and i would recommend xxx to a friend ive been on it for years : ) been trying to sort out a few problems with xxx .still waiting on a call back from customer services !trying to sort out a new handset for my wife , which seems to be a problem instore .she us now in the process of leaving you and so will i be when my contract runs out !other networks seem to be offering better service !and we have both been with xxx for over 10 years !pull the finger out and get it together ! u have been understanding about late payments it was amazing 72 hours to wait for a response is n't very acceptable . because xxx is the best ... power to you lol operater was polite , helpful and seemed very wiling 2 make sur my queri was resolved 2 mx satisfaction .thanx your advisor was a complete arsehole that was very rude the man who 's name was james was a great help and expained my account in a way i could understand so please thank him for me . polite swift service all ok . reception in my area and surrounding areas in really really but i was haveing trouble with the internet he said he would text me the solution im still havent got them my phone it s lg flip lgip330gp havent got the aetting excellent end to end service listen to the recorded . .6 phone calls . .3 hours on the phone . .trying to sort the problem out . .and im worse off . .totally your mess up and ive got 3 hours of phone call to pay for . .and it should of been resolved in the first call . .i will be leaving xxxphone . .when this tariff stop out . .and when my contract is over on my other phone . . the advice given did n't work my fone still wo n't accept incoming calls and i ca n't afford to call back happy helpful , quick and got problem sorted out good service and getting to the point quickly also resolving the situation easy to deal with both people i spoke to were very helpful everything we talked about was cleared up very professionally and sorted out in very good time .thanks good and promt . satisfied with the service very helpful customer service agent , who was very polite and eager to resolve the issue quickly ! u asked :-) the first lady i spoke to was very rude !yet the second lady i spoke to was very kind ,polite and dealt with my problem straight away .thankyou : ) no i have always had xxxphone and the lady was polite and dealt with my problem quickly very polite because it was the service i recieved the representative that i spoke with was helpful and polite .my query was resolved quickly .i am proud to be a xxx customer . the girl was nice but nothing s happened about the service i requested . operator good but could n't offer better deal i am very satisfield from call from xxx this morning brilliant and very helpfull sales assistant .talked me through everything very helpful :-) my engagement was swift and effective . the person on the other end of the phone was very polite and helpful however i 'm not sure the problem has been fixed the information online is not in line with the callcentre information regarding upgrade dates .we have terrible signal as have moved and have been loyal customers for many years and the response is that we need to purchase equipment to improve signal .we are dumbfounded as to why we need to incur extra expenses as a result of a service not working which we are paying for . the lady i spoke to was very helpful and friendly , i can offer nothing but praise .i do feel you are very basic in what u offer customers though ie no other bolt ons or add ons very good service problem solved really quickly ,helpful knowledgeable staff you told me my software was corrupt and to re-install it .now i have 2 xxx broadband connections on my laptop .neither allows me to connect to the internet .i was then asked for my location (ec4n 4tr ) and was told that your service has been down for the last 2 days !you could not tell me how to remove the 2nd connection and to leave it .this was originally set up on my laptop by you at the paddington station xxx shop .all i had to do was insert the dongle and i would be automatically connected .now i have to run your software and manually connect !i have not been able to use this service for over 4 weeks ; what am i paying for ?i would expect your technical staff to be able to resolve a connection issue but your immediateresponse was to condem my software .now i will have to take my laptop back to paddington and ask your staff to restore it back to how it was . i 'm not happy with the service no efficient & polite happy with the result if you want to know the reason for my ratings pull the call recording .i explain it clearly at the end of the call . the lady i spoke to was polite , friendly & dealt with my problem efficiently .good service . yeah i got two contracts 1 for me and 1 for my x partner yet im paying mine but hes having trouble paying his yet mines geting turned off even thoe im paying mine and its two separate lines if it doesent get resovled im changing my contract to o2 i have been a customer for over 12 years , my latest phone has got a crack in the screen .i have visited stores and my calls but have just been phobed off , my contract ends in july and i will leave then .if you wish to discuss please call now dont wait till july some of the service was excellent and some not as good no help what so ever and naw have to go in to shop for them to help so thanks for no help and costing lot to call u great service helpful staff because your colleague who answered my queries was very efficient with her resonse and my queries were resolved satisfactory and more importantaly my queries were being dealt with in my country . yes i had problems with adding an additional debit card to my account online .it then added correctly and then i could n't apply a top up due to technical problems with your site .i telephoned customer services .i was kept waiting over 10 minutes automated operator cut me off saying thank you for your call !i was charged 25p for nothing .rip off !not happy . excellent service from angela this morning , shame it was necessary in the first place i had very poor costomer service it in the notes i kept havin problems wiv my phone kept gettin told continuosly to call bck in hour then i was gettin put through to technical and they kept puttin phone down afther 5 atempts finaly costomer service told me the problem because im slightly annoyed at my recent large bills due to stop the clock , and never being told it had been cancelled . 1 good service very helpful yes the shop dealt with my querie quickly and i was happy they had fixed my fone x because the girl was helpful and great at solving my issue excellent customer service x coz its worse costomer adviser asked for help with finding what i wanted and told no one could or knew how . very courteous manner helpful and gave clear advice . i just want leave xxx for a cheaper company quick response and perfect explanations of my questions . pleasant and efficient approach to my queries my problem was solved very quickly .thank you . xxx fails its loyal customers by continuing to extort money out of them by any given opportunity .when you ring the customer service you get rude and patronizing advisor who are unsympathetic and only seek money .definitely no plans to renew my contract or to recommend this network .it is not xxx it is xxxfail i want to know why i ca n't have infinity when our exchange has been upgraded the local boxes were completed at xmas and two fronds who ae not by customers can get it but we ca n't and no one at by can tell me why not slow to answer call but adviser helpful got cut off !nobody called back ! does n't 0 mean totally dissatisfied there 's the reason einstein emma was a brilliant help and quickly resolved an issue that i had had for some time ! cos i am not happy with xxx at all that 's why i am going to leave them promt service very helpful people on the end of the phone its the companys service that let 's them down xxxphone has never let me down .your service and staff are premium .i would never change .to all the rest take a look at xxxphone .you can try but you will never better .f1 tickets please .ime just a small minority of a happy customer .xxx rocks . a v.helpful adviser the problem was bounced to htc it.also phoned frm xxx shp .outlook email setup still no function .on top of all this 3 requests for paper billing ! ! still waiting promissed statements back to aug 2 b emailed .john@gfwilliams.co.uk ( not a difficult address ! ) thinking of moving to o2 and selling my shares !could do betterrgds jt when i spoke to the person there was no part of the conversation that i did n't understand were as yesterday i oh and found that my coversation was a bit broken even though the girl was very helpful na u said 3 q not 4 the person who dealt with me was very freindly and extremely helpful .i just feel that xxx are not treating as a high valued customer , considering how long i 've been with you and how much i spend with you each month ! my problem got solved price reduction .increased minutes .helpful call handler only needed one call to sort out each problem i like xxx although i hate the new partnerships arrangement !much prefer to deal with xxx .direct .usually find customer service agents very pleasant but there are the odd ones who spoil it ! i have n't had proper service since the beginning of the month .unable to make calls , ca n't access internet often nd texts are taking a long time to go through if i have any service . not happy that cannot sort phone for son with xxx but have to go to business partner i cdnt get wat i really wanted but d advisor was more helpful problems still not sorted been with xxx for years tryed other networks and did n't like them because you data costs are stupid in this age of smart phones .it 's like rationing a ferrari 3 teaspoons of petrol a month . because the local shop really let us down with no customer service .this advisor was polite , courteous and efficient something sadly lacking in retail ! ! q1 would not automatically recomend xxx to a friend taking into account experiences over the past twenty years .however up till now , you have not been bad enough to make me change my mobile provider. , especially after listening to friends experiences with other providers . very pleased with effective service . i am no closer to being able to send or receive mms messages pleased with polite approach and efficiency of staff member who dealt with me:-) good service overall .call dealt with quickly & efficiently the customer service man was very polite and gave me what i needed . but i could of done with bigger discount and waivered the delivery fee.this is because i have .been with xxx for many years and also 5 contracts with them very helpful and friendly service very helpful i could not fault the service received to sort out a problem i had with this mobile phone . as simple as , its how i feel at the time of asking ... it all got sorted fast and with no problems .cheerfull and helpfull good service explained every clear may have miss read the text message there was nothing wrong with operator who i spoke to today she was excellent ,i was rating my overall upgrade experience ,i wo n't be upgrading with xxx again . sorted my account payment politely and quickly .talked to a real person not a dammed machine .could ring on the phone it concerned he was a good guy , give him a slap on the back from me , ok ?got onto the job straight away and saved a lot of wasted time for me and xxx by doing the password reset securely himself without handing the call off the the egypt data support guys many thanks . . richard jackson my problem has not been sorted ,after 6 months of trying ! helpful person but a bit dreary on the phone !had a headteacher manner to her .maybe could relax a bit more and sound friendlier !still competent with her knowledge tho . very friendly staff and very very help full .good service .:)thank you . they were very helpful i 've received poor service from xxx over the past week , never have i had such a pain simply upgrading my phone .it should not need me to make endless phone calls myself and be passed between numerous staff to simply upgrade my contract and have the phone delivered .today i have taken a day off work to wait in for my package which i have been informed was finally being delivered to my home address today .i then however find out that the delivery guy actually attempted completely the wrong house number and as they were not in the item is marked 'undelivered ' .even though i 've been waiting in my front lounge all morning .after calling xxx to complain about the delivery service and rectify the situation , the girl i spoke to has provided me with the only decent bit of service i 've had from xxx recently .overall i am not impressed and will seriously have to consider xxx in the future ... definitely not one to recommend though . the person i spoke 2 dealt quickly & efficiently with my query & understood exactly what i wanted polite telephonist ,not charged for reconnection + was reconnected quickly . you asked was concerned my invoice hadnt arrived .advised sent out 4 days ago ...response was fine but worried it wont arrive as usually received earlier than now . speed of response , courtesy , helpfulness , favourable resolution cause i ca n't get an upgrade when i want one !have to wait till march which is silly because she was very good at her job and helped me ! overall resonar to my request was very quick and efficient .my additional question was not answered as clearly as expected however this might have been beyond my contacts knowledge ( but i got an overall answer ) .hope this helps . wanted to set up sure signal .it still wo n't set up properly adviser was great polite and quick sorting the situation no issues there ,but to need my phone yester and it be barred from even being able to contact you to sort the situation was very frustrating and inconveniece ..,when i could have easily rectified the problem had i been able to get through to xxx .. ,aslo if u intend on attempting to take payment days later why bar the phone straight away ? ?id understand xxxs actions of barring the calls if unable to obtain funds from an account on the 2nd attempt ,just seems unnecessary when we have been with xxx all this time with no issues ,thank you and hope this helps . answered all my questions politally and tried his best to be helpful also was honest helpful and friendly staff but reception was poor , so had to continue our conversation on a mobile on a different network . i was just imprest of the way the lady spoke with maners and took the time to explain the problem no, but you can call me if you want to know . phoned earlier to sort out a problem , was told it could be sorted , ex girlfriend phoned to sort problem , was told the opposite that it could n't be sorted out because u helped me get straight to the problem and fix it in minutes ,with no messin around emily was really helpfull and polite the advisor was friendly and helped best he could perfect service by kind person who listened to my needs and responded accordingly satisfied with outcome i was not given the right dialing code for voicemail when abroad the adviser was simply unhelpful rude and did n't seem to have much knowledge .it seemed like i was being rushed off the phone and considering my call concerned leaving you she did n't make a great effort to change my mind in fact she swayed my decision that i wanted to leave you was uk call centre and prompt resolution . the lady was polite and helpful and dealt with my enquiry the gentleman on the phone answered all my questions and was very helpful to me . i found the service quick and easy and the operator was very helpful . was pleased with the call and the way the staff handled my query your a good network provider the best i hav used advisor was very helpful , understanding and was taking his time yes tryed t call customer .service for help for the first time in 6 yrs and they were so nasty t me on the phone and a always paid on time never late ,so i will b telling everone t stay away from xxx phone thank you i had been told previously that my large bills would be reduced with 75 internatinal minutes .the large bills still persisted .so i rang up again today to be told i hd gone over my 1000 minutes .this was not the case as i checkd online .so i rang back up again to b told the isle of man and channel islands r not included in my 75 international minutes .my account was then credited .but i am extremely dissatisfied with the level of customer care and previous operators knowledge of xxx 's services . great staff - helpful and polite .only reason why i did n't give full marks is because you do n't have the phone i want in stock and i do n't think the deals on offer for loyal customers are that good .will see what happens when i call back to try again ! your systems are down and not working the sevice was very good and i was very pleased with the help i recived from the person on the customer service team thanks good serive he h{ndel the call really well and helped me understand my qurey efficient operator who would have scored 10 on all questions had the computer not failed yes , just efficient no problems i was very satisfied the gentleman i spoke to was very helpful and polite . i thought the answers were well conceived james sorted out everything for me in one phone call where as the other lady kept me hanging .i spoke to her on sat and she said she would ring me back on monday with an answer .all i got on monday was a text saying she would contact me by thursday .james was very helpful and situation was resolved in 5 mins !were helpful and friendly . good service because they told me everything i wanted to know and was very polite the man on the phone would not call the account holder to authorise me to speak to you .i have been given authority to manage the account at the beginning og december but the notes are not on the system .then he just hung up on me and ended the call .rubbish customer service ! ! ! ! good service the issue that i was having was sorted by the advisor in a excellent manor and knew what she was talking about too great sevice because i feel that xxx are unfair in allowing a friend of mine to downgrade her contract and take out an additional i phone contract , i try to do same and get told no! surely rules are rules ?ill take my 2 contracts to 3 instead . woz dealt with in a fair and polite manner didnt give me what i wanted i have just got a new phone a galaxy note i wanted to stay with xxx but you dont supply the phone so i got it from another company but with a xxx contract i thought i would have to faff about with a pac code but your man just did a transfer fab so im using my new phone straight away my phone has been regersterd to me for years and now i am been told its undersome else when i have always been with you i will change to another service i wanted to reduce my tariff a little and you would not let me .i used to be able to do it on my previous contract .i might think about switching phone companies at the end of the contract did n't have to wait long for the phone to get answered and the customer reps were very helpful and to the point . i thought i wos being fair with my ratings the person that dealt with me wos very helpful but feel very dissapointed with the offers u offer on paygo and thats why im thinking of leaving xxx . .and theres not much u offer on contracts deal either especially 4 excisting customers :-( because i found ur service very helpfull u rang me 2 weeks ago offering me an upgrading to a i phone , now u say i cant have one , grrr service great .adviser great- could not have been more helpful .query could not be resolved as it was about my daughter 's contract phone advisor was very helpful and speedy my call was answered and dealt with within a few minutes so no time wasted waiting .alsoother net works do lots of good packages . very unhappy with my contract pricing i have been with yourselves over 10 years and have 2 contracts with yourself .loyalty to this type of customer is obviously not a strong point of xxxs as i feel the service i receive is terrible .i want to get an upgrade and keep getting told different dates when i can upgrade and different prices for the phone i want , i should n't have to pay anything the amount of money you have had from me over the years !i also think the staff in the barrow store are appalling , they never seem to know what they are doing or talking about . yes the person i spoke to , like most people i speak to at xxx , had no idea of me pre arranged payment that i 'd organised to pay off a large bill . my query was resolved i was very impressed with xxxs service i gave a 3 for the reccomendation because the whole service is not very helpful .i gave a 0 for how it was resolved because it easnt resolved and a 7 for the last question because he gave me advice at what i should do . i just thought overall that was a good rating quick , concise , polite and to the point no mucking about . all the information i required was item to me without having to wait in a queue .thanks . good customer service terrible service , poor customer relationions , constant conflicting information between xxx departments , unable to keep to agreements and just general lack of concern for your customers . i got quick answer to my problem efficiently dealt with . he was helpful , patient and friendly . becatse my problem was sorted efficiamly and polite and helpful member of staff good service i do n't remember making a call to you ... very satisfied with the service i believe that i was greeted very well an the person helped me out a lot the man i spoke to was very helpful .but i found the plan i was on is not going to be on eny more and i was not pleased with it 0 stress and hassle free . was good to talk and sort issues cos website and phone payments were not efficient straight to the point dealing .... average service in the end the outcome was fine but had to speak with about 4 different people before it was the right person , each time giving my details , was v frustrating excellent friendly service from uk call centre staff .issue resolved very promptly and to my satisfaction .increased my confidence in xxx customer service . helpfiul and polite very professional service not happy that i can get a cheaper deal on line and with other companies .xxxphone seem to be the most expensive contracts around i have always been satisfied with the service i receive from xxxphone and the people always friendly and do there very best to achieve your goal keep up the great work best provider i have had in many years of mobiles abby was patient with me and listened and sorted out a new phone .excellent ! good service . good friendly service . fast efficient service advisor helpful and friendly people were pleasant but the problem of registering has still not been resolved the adviser was extremely helpful courteous and sorted out my problem very quickly .thank you . because my bbm still has n't come on i made it very clear in an email which one of my 3 devices i wished to cancel , received a reply where you insinuated cancelling my mobile device , i then have to make a call to you at cost to rectify your mistake .i am not satisfied . issue was not resolved it resolved my question easily and was of great help i found it difficult to tell what the man was saying .there was also a long silence after i told him my problem .i was just about to hang when he spoke .he should have made it clear what he was doing she was helpful , polite and able to solve my problems very quickly and deserves a raise for her customer service skills xxx keep calling my husband but then say they cant talk to him because the phones are in my name , ive called today to see what you wanted and you dont know !i have told you u can talk to my husband about our account and the girl i spoke to said it was on her screen .so i still dont know what you called for and am none the wiser .if you do want to contact me again i finish work at 5.15pm today so call after that please . no time , sorry the problem i have of sending images with a text has yet been resolved . because your advisor was very helpful . was returning call that someone made to me last week .spent 15 minutes on hold , being passed around , being cut off and in the end was told info i had been given by thee different xxx staff was wrong .terrible service . no 1 i said 8 because it is very confusing for us older customer 's to claim the freebie 's when you top up , not everyone can use computers or have got one , that is why we fone you up about them , some of your staff are very rude , wont help and that goes for some of your staff in your shop 's .you should realise it is us , your customer 's , that are paying your wage 's , so a little bit of respect would go along way , when i fone to have my freebie put on , it is my credit i am using , and i expect to be spoken to politely like the young man i spoke to earlier today , thankyou . you are the besd a good promt service i was looking for a better plan , more in keeping with current requirement excellent advice friendly service ! everything i asked they helped with . good service my problem was resolved swiftly and promptly without lots of waiting or going through endless menus because i kept being passed around and no one knew what they were doing i 'm considering leaving xxx because of it i am always very satisfied with xxx 's services .thanks i was dealt with politely given the answers i was looking for and candice went out of her way to be helpful i was very happy with the result of my enquiry thank you i was n't over satisfied with the answers to my questions but the girl was very sweet and did try to help me . my problem not resolved nobody 's perfect ? i have confidence that , ( unusually for xxx ) you did what i asked when i asked without misinforming me or generally failing to do anything constructive for anybody except your profit margins .now go pay your tax bill xxx .... everything went well , no 10 promised several things and delivered nothing .now left with a phone which is n't capable of doing what i want it to do ! ! ! ! ripped off......… the advisor was very helpful but i 'm cross that i had to phone in to complain about a problem from xxx generally , iv always found customer services very helpful , whatever the query disinterested n not welcoming you asked for them and they are truthful .d overall it was a good service the adviser was very helpful ,very polite and did his best to resolve the problem because wen im at work 8till4 mon2fri all i get is no service all the time carnt even play games carnt do anything it 's a joke good service i will happily tell you but not in a text it would take too long excellent service great understanding of customer needs man was v helpful , patient and friendly .his speech was clear so easy2 understand and he solvd my problem !:-) all my questions were answered simply and efficiently my ratings in 10 out of 10 the adviser that handled my call was very good i was very satisfied thank from roy brown the operator listened , understood and actioned .she also recommended a solution that ideally suited my needs .she was polite and v professional i am not happy with the network told me everything that i was needing to no with confidence fast efficient helpful service ! ! i was helped no i have emailed my reasons on your contact us link if you want to keep my custom read it and act on it if you dont dont xxx have taken money from my bank account from an account that was closed as we went to one net .customer services told me to go to store to get refund as it could not be traced on your system i am not happy i asked to be called back almost an hour ago and i have not received a call back , 24/01.2012 done wrong for taking money out of my account but sorted out straight away with nice people on the other end of the phone . 10 terrible service was told nothing 's perfect in this world which was the resolution to my problem i was provided with the highest quality service .the issue was cleared up quickly which in turn saved time and money .the person i spoke with knew his job and performed to the best possible standard and took the time to understand the issue and did not jump in while i was speaking which enabled me to explain the problem in detail .i wish all of your staff were as good as him no 8 because xxx has one of the best coverage in the country and is great at customer service and resolving problems fast , 6 because the phone once again needs rhe repair shop , and 7 because the advisor was polite no good service all enquiries were dealt with quickly and efficiently ! scored 10 in q 2&3 because i was very happy with the person who helped me .he was friendly with a nice personality .answered 9 to q1 because i didnt like the main menu when i called 191 . xxx is the best phone company but sometimes the people that work with you have no heart or emotions ` cold ` also i find that ideas and request are ignored . poor marks phone did not have call option i needed i rate u so good as been with u since the 80s .and fine the others are not in the same league as xxx .only thing i feel ket down is all i spend would be nice 2get a top up reward sometimes as a thank u 4me staying with u i want to leave xxx but customer services were very good friendly , chatty , efficient girl on the line .no fuss , job done the guy whose name was pete was good but i have got to call back in 2 weeks time shen my upgrade is due to see what i can upgrade to terrible service and ridiculous protocol because the answers all deserved a 10 for good service customer service was poor no interest in problem and no empathy shown by advisor i just hope he completed my orders and cancelled mobile tv because was polite and sorted everything out perfectly because xxx fone are the best in my opion one of the best the best providers ever been with and i know if it was one to one face to face it would be with a smile ! friendly and courteous staff because you always get answers when you have a problem and a good service from most people in the shops and behind the sense : ) satisfied i over paid and she dealt with it straight away but i have to wait up to 48hours for the refund 0 as i am still at this present time trying to sort the problem the advisor was polite and friendly .he resolved my problem quickly and made me feel like a valued customer . it was good ok xxx has so many great deals and value . i will always be a xxx customer.well happy 2 b with xxx service was above average . i was past around a lot be for i got sorted other than that it was good good service needs to be recorded as it does n't often happen in this day an age . problem dealt with immediately excellent customer service and friendly attitude just fast good service it is a nightmare trying to get through kept on getting cut off very good service no too many dropped .alls and the advisor fobbed it off on the phone without checking the network coverage - and it was a faulty tower issue ! not happy with the service provided , un helpfull to , requests for passwords i do n't even remember setting up !all i want to do is set up an e-mail address for gods sake ! chris was very helpful & dealt with my query in a friendly & professional manner .i still have to sort out part of my query with another dept as chris was unable too otherwise i would have scored 10 out of 10 on all sections but he is a credit to xxx your age verification process is absurd and i should never have needed to call you in order to look up the address of a pub .and if i an logged on to my account you know how ild i am so there us no need for the cc process .and it should work which it did n't .so i wo n't recommend you to my friends .but the woman who answered the phone looked after me well . she was very professional and helpfull 2 me with my questions ,etc. sorry , not enough time . excellent service from start to finish good service arranged a new package on 5 phones on 14/12 .have been waiting ever since .have been told lie after lie by e-mail .called today and was told new tariff is holding and phone order was placed 20/1 .6 weeks after we agreed new tariff .totally poor service and nothing done to put things right i was enquiring about my bill and am still confised about why it was more expensive than it should have been . when i asked a member of your staff why i keep getting charged over my monthly price plan-hopeing she could offer me a better plan so to prevent me from paying more than nessesary .she told me i had been ringing france which i havnt- i then spent 20mins plus trying to find out why i had been charged for calls i never made .the last lady i spoke to did n't get me very far telling me i had n't rang france .totallyconfusing so i 've made a complaint let 's hope a member of staff gets back to me pronto as i have lost all faith in xxxphone ! ! ! i have had no signal/limited for 3 days .a few weeks ago it was the same for around 2 weeks an really not happy and am thinking about changing provider all was dealt with well and quickly rude and unknowledgeable rep.basically told me to go to the website and find info .i was unable to so i have unanswered queations .not happy with xxxphone . i called through with a request , spoke to one person who could deal with my request and whom was a pleasure to speak with - this is what customer service is all about . good service .quick and easy friendly staff very satisfied with the service i recieved . not happy with out come i rang up to find out about my upgrade and it said i could on the 23rd of jan i rang back on the 24th and a bloke said its april . .i would never recommend xxx to anyone considering ive been with them for 9 years .. ! good service because my problem was not solved , and you wanted to send me a recondition the man i spoke to was very nice and explained in easy to follow instructions hw t sort my problem .he also askd if he cud help with anything else , which i thought was good .all round a brilliant customer services man .the time b4 wen i rang with a problem though , i spoke t a foreign lady who i couldnt undastand 1 word or instruction she sed .i was on the fone for nearly an hour to sort a 2minute problem !bt wel pleased dis time cut off .no call back .still unable to retrieve my voicemail .im abroad on business so very important .not good enough ! ! ! ! i have been with vodfone 4 many years now .i have never had any problems when ever i call or top up .i am very staisfide . all questions answered fully , checked how to get bill notification via txt , sense of humour , explained upgrade deals thoroughly , checked charges on latest bill .a very friendly , helpful lady : ) good customer service , got the answers clearly and quickly .friendly and helpful no i 'm not devoting any more time to you as you do not seem willing to devote time to your customers so why should i bother ! ! because the staff at xxx are always polite ,friendly and always very helpful i called five times today , twice i was cut off when being passed to another department .the final person called me back on my home phone and liaised directly with the other department .although she did not manage to rectify the problem today hopefully it will be resolved within 24 hours . on freedom freebez u can only clime them on computer not on phone unless u ring custemer service witch u are charged 25p for doing and i bought a pack voucher witch was 10 for net , messages and calls and i couldnt even ring custermer service with that voucher .ran out of web access first and was told if i put my new voucher on befor the correct date id lose my other free dater , then put the voucher on when all dater ran out and was told i couldnt use it like that till right date call was handled quickly politely all in all excellent it was n't a complicated query and it was quickly and very cheerfully resolved by someone with strong interpersonal skills and a good sense of humour ! i really prefer not to do this i like v fone the chap i spock the was very helpful and and sorted my problem out quickly xxx always let me down .as soon as i can i am leaving you . just not satisfied with vode fone .and the bills .ifhadnt got contract with would go else where i probably have low expectations from that sort of service but found it all very helpful and efficient . due to both current and previous situations and due to dishonesty of staff on the phone and dealing with staff with bad attitudes i was satisfied with the speed my call was taken .very polite and patient xxx lady who i found spoke clearly and was able to carry out her instructions with ease . no not by txt this would take me too long i 've been your customer for about 20 years . .and xxx i think is the best mobile phone company i was lied to about the length of time before i 'm allowed to re-register my old number on to a new sim card . i 'm so happy with my new phone and contract its fantastic and the customer service has been brilliant you recieved very good help today and the advisor wad very polite and willing to help very helpful and friendly even though problem is still outstanding . it is good service given was excellent and resolved my question completely . helpful , sociable , problem solved b-) billed for data not used , no real explanation . . ive always rated xxx phone for myself and i got my partner with yous since 12years and my friends to wih xxx phone if you need any help or advice on anything they reply to u in a very polite manner and so friendly and helpfull im happy with the prise rates on calls and serviceys very happy with the way the hole thing was delt with .thank you no the automated call answering is a nitemare , there was not an option for what i wanted to discuss , a had to hang up and call back several times before i finaly spoke to someone , also waiting takes to long before you get to speak to someone . because my call was handled professionally and my issue resolved . solved my problem i gave 10 for advisor as he was very helpful and is ringing me back ! my query was not answered i think that the person who delt with my order did so with understanding and did not try and fob me off with something i was not happy with .as is normaly the case 10 out 10 for good maners and understanding the young lady was very helpful indeed , sorting out my problem in no time , thank her and thank you . 1 . long time waiting on the call with no update .2. billing system cannot easily give details of sms sent when abroad , meaning the charges cannot easily be verified .3. charge descriptions on billing are very confusing and inconsistent have always been with xxx and always had excellent service .no need to change . just good service very polite helpful and informative was able to do everything i asked thank you the info given to me was not compatible with my blackberry and i had been on hold for a very long time . the advisor was no help at all the agent kindly was able to do exactly as i asked . the lady who answered was polite and cleared my queries with ease and promised i would recieve a bill this month i dont want to tell . the advisor was helpful and dealt with my queries in a professional manner . good service the issue i had was resolved to my complete satisfaction . good service you have still not got your dongle software sorted so i have to keep ringing to get my usage .7 months should be more than long enough .ring me if you want to know more , not enough room to tell all here .best regards the adviser that handeld my query spoke clearly new what he was doing and rapidly solved my problem .thank you one very satisfied customer . i like the service that i received i have been charged 30p for sending an image attached to a text .i have sent images before and not been charged .apparently , something needed to be activated in order for me to do this free of charge .i can find no where in my contract that states this .your comments are welcome i pay a small fortune for payg , i have been with xxx many years ,on contract and payg and spent thousands of pounds ,even though i ca n't get credit you know my history is good. i would expect an exceptional price plan that suits me ,and not xxx and a free upgrade ,it does not matter if i am payg , i pay more than a lot of people on contract , i mean all u have to do is press a button ,its no skin off your nose .regards john the transmitter was down had no signal on phone this has happened twice recently not getting value for money .call handler ok but could not offer explanation or likely resolution date .had no update i phoned on behalf of my boss whose iphone had ceased to function so the easy route was to dial 191 from my phone .once quickly established that it was not my phone that was the issue very quickly the information was transferred and the lady was able to assist , the 9 was given as a certain aspect could not be fully rectified as someone who might know was not around but very quickly a solution was offered , which my boss ( who can lack patience ) was happy with .thank you i just love xxx i was reasilbe i 've had my mobile phone with the xxx network for roughly 16 years and in all that time i have never had a problem , whenever i 've needed customer support the people have been extremely nice ,polite and have dealt with my inquiry superply .i do and will continue to recommend xxx . the person i spoke to have me clear information and although it was not in her power t o sort t if problem she was able to tell me what you were doing t o fix the loss of signal .she also told me what to do next if the signal still was not ok in a few days . i have had problems on and off with u for the last 4 years 10: ) my son and i have been trying for about 3 years to get his voicemail set up .the man that i spoke to finally did it .however , before i spoke to him in england , i went throuh to someone in egypt who started asking for bank details , so i ended the call . very good customer service professional , fast , helpful , expensive but at least we can see where the money is going . because the adviser was very pleasant : ) 10 maries action 2 my problem was perfection what more can i say . i was very happy with the helpfull service i received the operator was helpful & quickly & efficiently rectified the mistake made by bt. received good service ( still ongoing ) with technical support my ratings are based on the service recieved to my mobile phone from xxx . you were unable to resolve my query for the second time my query is being forwarded to the billing team .hopefully i will get a response this time no. purely down to the girl who contacted me ,was left unhappy with last dealings with xxx ,but this lady was polite ,friendly & not pushy with her sales-left me feeling more likely to stay with xxx & maybe take up one of the offers available when the time suits-much better from xxx ! excellent customer service guy very helpfully the text i was meant to get never arrived & the question asked i did not get a satisfactory answer & the call was cut off operator friendly and understood problem quickly .actions taken while on phone to evaluate cause and remedy . because i was happy with the service i got i have been put on the wrong tariff despite asked both times i phoned .mybill has made me over drawn and caused anxiety .the young women easy able to rectify this but my bill was a shock . i have been a customer of xxx for many years over the years i have had problems i have been promised the earth and nothing has been done so i am not 100 % happy with the service i have received .the service i recived today was very good everything i asked for got done with a friendly and positive attitude and she done everything she could to help good customer service good service cause i had been gocen good service ,well spoken to very polite i have had ongoing problems for months .i have 2 phones on my account , but due to your upgrade dept .giving an upgrade to an ex-girlfriend after we had been split up a year without my consent , which has caused various problems .we cannot transfer ownership , but if i cancel contract i will incur charges , so now have to wait a further 18 months to separate bills . .it was an amicable split and do not want her to lose her phone number , but we cannot separate bills to both have access to online billing etc . yes but not by phone i have been with xxx for years and any problems i had you helped actually i am rated not ur customer care but the outcome of my prevous complaint .urdealings are good but still it created a huge problem in my bank balance which is ur neglegence i explained 2 the person the day that this 4n is my brothers he gave it 2 me over a year ago as he has moved 2 london so they could not help me with the problem i had changng a 4n number 2 another friends family i spoke to two different advisors about my query , they both gave differing accounts on what was on my notes regarding my query , they did not want to deal with it , they simply fobbed me off to the e mail service , there was no continuity with my frequent queries on my account notes , everytime i call i have to explain again what has happened , every promise made over the phone lately has not been actioned and al each advisor says is that they obviously were n't involved with the last call and so cannot help me any further the advisor was rude unhelpful and abusive have not used this service prompt and efficient 1 .because it gives u gd deals and its quick 2. because it took a while but it eventually worked 3.because it was quite fustrating trying to get things set up q2 - 10q3 - 10queries dealt with quickly and adviser very helpful and pleasant . just seemed to be questioned too much .xxx did n't seed my expectations after 8 years .disappointing ae great products great service .really helpful people .got everything i wanted at reasonable money . good service you would not talk to me untill my husband fone you the lady answered everything i needed to know the operator was courteous but could not offer me what i wanted rude people no...survey taking too long . the young lady i spoke to was very polite , efficient and dealt with my enquiry very quickly , i am very happy with the outcome . because the guy listened to my needs ! excellent service ! because i have been with xxx 12years and i wouldnt change 2another it the best by far good service from a guy who knew what to do . prompt , hassle free , very satisfactory service . the person that dealt with my call was very helpful and he was polite and i was very happy with the service i got found it difficult to make the person need stand what i needed information on . no fair helping 5 very fast , efficient and understanding help from both staff . everyone was very helpfull very curtious call handlers , very patient while i tried to explain my problem .went through loads of menus with me and even called me back on another number so i could re boot my phone and be talked through the process .call handlers were also easy to understand . ratings were because i feel like i have still been overcharged on my monthly bill plus an extra 5 pound going out the account with no explanation everything i needed done was .very happy with the service , i will be staying with xxx and up grading soon . the advice has not solved my problem customer service by phone always very kind , extremely helpful , patient .also i am considered that in uk xxx is one of the best if not the best network .many thanks for your help and great work ! 9 i had to call 3 times and spend 45 minutes to obtain a complete reply . b cos every time ive used the custermar service they al have bean very helpful and al ways polite i had been very disappointed by previous contacts with xxx customer services this operative solved a problem which has been ongoing since early december .he did so in an efficient , business-like manner and was , at all times , polite . the operator had 2 find advice and told me 2 go 2 a shop 2 find out about a product and how 2 it works . good service unhappy that sim sent was listed in system as incorrect - repeated sim details 4 times - nothing but delay in registering this new handset my account was finally resolved after a year long problem to my satisfaction .the advisor i spoke to today was behoned helpful and went out of her way to assist my problem without trouble . not really sorted the promblem my self in the end but allway bin on xxx phone so no changing me x the main reason was that i got past from pillar to post from 4.30 till 6.30 put on hold for over 20 min at a time and when i finally get through to someone i got cut off and had to start all over again , not very convenient when i 've got a 2 yr old so overall not very impressed with you . very good service , solved my problem better than previous advisors . he was professional , polite , comprehended the situation quickly & acted decisively .by far the best customer services rep i 've ever spoken to at xxx !if you want happy customers ... keep this guy , in fact , give him a raise ! the gentleman was very helpful but the problem still persist very helpful indeed ! because no one could help me till the 3rd call made ! ! ! c not getting a good service got charged for a month and a half line rental when renewing contract i was not told about this in shop not a happy customer if i new that i would of ended my contract with you there was a couple of other things as well good sound advise and a very helpful advisor my query was resolved without any delay call didnt help .text never arrived but xxxf|ne shop were brilliant helpful friendly .recognised my loyalty to xxxphone and gave a good deal thats just my opinion . cos i was happy with the good service provided i still dint recieve my internet settings ,this even happened last time and i had to visit the centre . i like xxx no because the problem that i have has n't been solved my service keeps dropping out good service i was expecting to have had a text and internet pack and also did not know about claiming bonus points so have missed out on a lot of none claimed points but the gent i spoke to was pleasant and informed me of everything he new not happy that i had a phone bill for over 100 pound did n't not know this until i viewed on line and have been charged more for my i pad not impressed with this i would of been charged over 60 pound for my phone bill for february easily understood advise . the company has been very professional and flexible with me since i have been a customer and all of the advisors i have spoken to are very pleasant and knowledgeable the internet taking to long to come on overall very satisfied adviser was excellent .i do n't get how a loyal , trouble free customer does n't have wider options available .creates ill feeling .prove to me these comments get read ! i found your staff pleasant to deal with , they were also very helpful in directing me in what was best for my needs , all in all i was very pleased in how they handled my call . auto service was rubbish customer service girl was helpful the xxxphone rep was very helpful and fixed my problem . fast and easy call the service was polite and somewhat useful but my internet service still has n't been restored which was the point point of the call . very satisfied i am so happy with xxx i asked for help and got exactly what i required without fuss .thank you the chap was professional enough , but he said xxx cannot tell me who or what 'blocked ' number is pestering me .i have picked up a few times and they have hung up .i pay you for a service but you cannot help me in this instance . still problems woth signal been advised you are working on it we will wait and see rude ,poor ,selfish cs u ppl r an insult in com ind was just happy good service but no settings text arrived the adviser was quick and efficient , answered and dealt with my call very well . i had my 300 texts put on and that made me happy . 10 because for all of the years that i have been with xxx never have i received poor customer service , i only wish i could say the same about many other companies that i deal with , i always tell your staff how very good that they are , many thanks , paul jordan the call was answered in under 15 sec.he knew what he was talking about .and sorted the problem out in .under a minute .you cannot ask for more than that . all very helpful the lady i spoke to was very helpful and didnt try to sell anything 10 as stacey had no option than to suggest i return the netbook and wait again until another comes into stock . overall all v good but some of the initial parts of the call were less easy to understand . the person on the fone was polite , helpful and gave me clear instructions on what i needed to do and how i go about it i asked for a problem concerning the collection of my daughters new iphone from nottingham shop to be sorted .it was sorted out straight away so we are all satisfied .thanks . did not find useful , i have been customer for over 10 years and yet the offers of upgrade to me for feb is way more than friends with other networks , very disappointed with vocative delt with query well would have been better if had an idea when the mast was going to be working again because every time i try an get on internet it dont let me even tho im still paying for it and your quicker enough to charge me extra for somethink i havent asked for because i dont get my codes and because u take 7pound of me for my family pack very polite ,precise and helpful service . polite and helpful today good service .internet cancellation of 2nd phone no useless .attempted numerous times online , service always unavailble .had to call in december to cancel 2nd no and told would not be charged for january .i have been . well you help alot thankyou new the answer to everything & had a very nice manner uk call centre , op 's well trained , with time to help .web site rubbish .xxxphone shops annoying . t chap was very helpful and well mannered n polite it was mostley spot on & i got wat i needed to do but it still has not done it so gota go to xxx shop c if they can sort it thats the reason i scored it lyk it good service if you call me will tell you why ! ! the advisor was great however i could not give the service full marks due to the continuing problems with my handset . excellent service .very helpful and sorted my problem straight away .my family and i have been xxx customers for years and always will be . yes .butnot by txt .ring me .just not happy at all with you very very easy to move over from o2 in store no hassle and good , accurate advice .my wife will be ordering one today as a result generally ok and did n't have to wait long for somebody to help me .assistant was n't overly diligent or helpful and did n't really outline all of my options .in hindsight , he also did not suggest reviewing online offers .his advice was ok but not comprehensive or detailed and some of the info i only got as it occurred to me to ask certain questions . the sales assistant was friendly and helpful . very helpful staff helpful and understanding 9 got the job done effectively and with a fair degree of efficiency good service and advise i was able to obtain the service i required however the wait to be seen was over 35minutes !not really acceptable . the phone i got is horriable after being assured and rushed i 'd had a pretty bad experience with my last handset .the sales rep was really understanding and gave me excellent service and a really good deal .very happy ! brad was extremely patient helpful and knowledgeable . good staff training told phone in stock in town on arrival it was n't had to go to hq shop to get it .no urgency in staff upgrade procedure takes too long 9 shop great !service great !salesman did n't seam very happy and made me feel stupid as i do n't know much about technology ! ! i got what i wanted in a short space of time service was thorough and we had detail discussion of my needs and aims .the multitude of screens and documentation on the computer made the process slow and consumed my entire lunch break very helpful assistant .i am an o a p and need help to use this new phone . if i could i would like to nominate for xxx stars the guy who manage the sale .it was more than excellent not able to transfer contacts to new iphone on red box .decent initial set up though to be able to walk out of store fully working .reasonably friendly sales advisor excellent efficient and polite service from lloyd .management should let their sales advisors spend as long with a customer as is needed , not asking over their shoulder when their going to be finished the service has been so easy to access and helpful the lad was very helpful girl who served me really good rest of staff very friendly too no but over all it was good assistant was very helpful and sorted out my queries u done everthing i asked 4 most of your staff have no idea , so removing the 16 lines i have with you the issue was fully explained to me and sorted out so i knew what was going on . they .weqe .ok .onphn . impeccable service ! and james should be promoted he 's so helpful ! it really helped me a lot and i 'm thankful for that my advisor was very patient but i seem to be paying quite a lot for overseas usage . staff where helpful and fast because xxxphone have been very helpful not like orange i would recommend u to all my friends and family very helpful because the people at xxx r understaning polite , helpful and made sure my problem was resolved i was very happy with the service provided and you 's were very helpful 6-8 weeks to resolve my issues and poor service very good customer service . handset sent was inferior to one promised as you no longer send me copies of paper bills i tried to register so that i could access these online .i successfully entered a security code but a business exception error appeared when i entered my account number .i was told to try the whole process again in 24 hours .i was told that because this a newish process that you were having regular problems .i do not feel you shoould have stopped sending paper copies of bills if you do not have reliable processes in place to deal with this . finally onxxx web page operater helpfull and patient the man that i spoke to was very polite and helpfull i rated it over the 2 calls i had made recently not 1 and there are things i do n't agree with on how you do things in xxx as a whole i had asked for a cheap international text bundle to be put on my account .when i checked my account some months later i found this not to be the case and that i had been paying the full rate .i do n't think that is a very good service . i spoke to one of your advisors earlier and **** a follow up to that 1st issue solved straight away , 2nd query unsolvable .very helpful tho . i got the answer i was looking for within seconds we were informed by text our web lock etc had been removed .when we said why they said we had phoned .i dad no its my company and only me would phone .i did n't .they informed me it was a mistake .who ever had phoned in the agent entered my account by mistake .tut tut .thus matter has now been rectified . good communicator my question was answered very good service my query was dealt with promptly the reason for my ratings although they are high they are not top marks this means that you strive to give a level of perfect customer care .perfection is impossible but in our strive to achieve it we give a better level of service . i 've been with you for over ten years .and when ever i phone .you always will to help . it was a simple question and i got help very quickly . i got sorted xxx is the best he answers all my question quickly so i could understand my bill . mistakes and bad attitudes . the person i spoke to was clear and easy to understand and explained what was going on . mail box pass code requested and delivered whilst abroad .quick response fast and efficient service problem still not sorted after 12 days situation not resolved .feel i have been ripped off because of the help i received in resolving my payment issues and the way the xxx employee made me feel valued as a customer . your csa showed real skill at her job and a real commitment to helping me i was happy with the assistance from the very polite well spoken lady . the lady i spoke to was vry helpfull it did take a while to get my phone open again on the whole very good x because i 've been a customer for years and u could n't offer me a deal to make me want to renew my contract my black berry is still not lettin me on the net after i paid for the black berry services call handler very polite and helped me 100 % very polite and helpful young lady i phoned earlier and got no help from the other female assistant but phoned back and resolved all my issues and the assistant was very friendly 8 very professional and well trained to deal with my query .good manner and very pleasant .a credit to xxx very helpful and also said they 'd ring me back which they did ! your adviser was very polite but unfortunately the answers were not what i expcted to hear nor well recievedm no ive done enough ! because i have been trying to sort out a bill for about three months , and i got told it has been sorted and the bill has not been sorted .i also got told multiple times it has been sorted and it has n't and multiple times i have been told it is goin to get sorted and i will get a ring back from xxx and i have n't one of my requests was turned down you miss-sold me a contract .now i will be terminating my contract on june 2nd 2012 cos that 's wot the person in customer service deserved the person was n't interested , plus the info he gave conflicted with what is on my account on your website .nonsense ! because you did n't help me at all and i was put through to someone who actually did n't speak english and did n't have a clue what he was doing was given wrong telephone number and given incorrect information .once again failed customer service and another reason to leave the chap patiently advised me of all my options , looked at my previous usage and gave sound advice of what to do , then set it up immediately the man i spoke to was not nice at all but the second one a lady was fine and helpful i am unable 2 receive texts from certain mobiles excellent , helpful and understandable ! ! ! good prompt service and polite person on line .helpful and quick service , but could have informed me of other services on my phone . most of d problem had been solved because you tried your hardest sort it but the custmor operater very helpfull satisfaction and peace of mind . because the guy was very helpful i have broken my phone , my fault. i asked for a deal on the basic iphone 4 just to buy for cash .you quoted me more than i can buy one elsewhere for , no worries , i have 4 contracts with you that i will not renew .colin . email query still not sorted , so will need further help . because i am stuck with an old handset because your team failed to tell me about warrenty on my contract phone and there is no way of getting a new handset .i will now be cancelling my contract when the time is up . the service i received was okay and chris was able to sort out any issues i had however your online site is unwieldy not user friendly and difficult to navigate .i would have expected much more up-to-date site and apps to be used for a company that deals in it and telephone systems honest opinion my ratings are based on the last call i made to xxx .i spoke with an advisor who was very helpful in fact probably the best person i have spoken to from xxx .that conversation with the advisor changed my opinion of xxx because in the past i have not felt like a valued customer .overall very good , i think he deserves a pat on the back . we ordered company phones 2 weeks ago and still not received them .the advisor was helpful and very pleasant unwillingness to help in my financial situation due to been made redundant when been informed that other networks would help by reducing contract cost you will be losing 3 contracts as we wo n't be renewing and we wo n't return to you network because i had to get in touch a second time to sort a billing problem out .i just hope that 's it , ur lady gave good advice but means going into a store to check the chip or iphone device .so little time to do so .anyway , today phone works , ? ! so it 's annoying when iphone is temperamental / unreliable . the service i got was fantastic thanks just generally great service all round ! she was every helpful and the customer service was very good just felt like he could have sounded like he really wanted to help me and not like he could n't wait to get me off the phone as stated before in these as per usual the promise from my previous call that all has been sorted out was complete lies , your staff seem to be completely unaware of the complex tangle of rules xxx invokes when the customer has a problem .i was told that even though xxx owe me money because they caused me to incur bank charges ; because my account was not in credit ! ! ! ! ! !i could not be refunded ! ! ! ! !in essence i did nt have enough money in my account to refund myself with my own money .now the lastest rep has stated it has been finally sorted however even though he was very helpful i have lost all faith in xxx ! ! !i will now be writing to ofcon and watchdog ! my query was n't resolved - a call back was promised but never came .in the end i got my answer by going into you guildford branch which was a hassle but the staff there were very good . have not rec my pac code the people i dealt with were helpful and patient ! prompt answers to my queries but am now having problems with the internet phone handler excellent , however was not impressed that you tried to charge for a few days phone insurance that i never wanted without my permission i gave 10 for 3rd question because staff are very helpful on phone , however , it was impossible to answer 1st two questions accurately as i do n't know yet whether my request has been executed .wheni phoned in december with my request for paper bills to continue , i was promised that would happen , & that i would recieve copies of oct. , nov. & december 's statements too but that did n't happen so i am reserving judgement for now . please see my complaint my signal improved and the staff were kind and informative friendly ,helpful service excellent service , thank u very much . yes , the advisor was polite and very helpful and was honest , so well done to her , however not happy with your upgrade service as i am still waiting for my new phone and have not received any updates regarding the progress i have to keep calling you myself and have still not been given a delivery date and its been a week now , thanks . no unfortunately , the call after that one negated my scores as it seemed i had been misinformed ! you keep over charging my bill each month without explanation if i were to want better signal strength around the farm i live on how would i go about getting it ? 8 she was extremely helpful , polite and professional . he was good at his job the lady that i got through to was professional , willing to help and pleasant although it was your automated service that gave me the wrong upgrade date so she was not able to deal with my request and advised that i go to a xxx shop after the 5th feb rather than last week as the automated service said . no one answered the call and i called to ensure i was not cut off ,told it was ok then was cut off the next day subsequently losing a 1200 pound work contract of all my recent inquiry , there was one staff i have spoken to that was not helpful at all , if there had been anything i got out of my conversation with him , it was further inconvenience and made me almost not stay with xxx .thankfully , the rest of the staff afterwards have been exactly opposite of how he 's like and was so helpful that made me think xxx is not as bad as i thought it was .i ca n't give a higher score as yet because my current inquiry have not been resolved yet . 9 the person was polite and very helpful was a good service because your advisor answered my query quickly and with confidence . my details seemed to have been lost or associated with a dealership account which was incorrect . i was happy with that particular situation because they are a really good help i feel the guy that was dealing with me was fobbing me off . yes , all my queries were answered correctly and efficiently . no satisfied with the answer given to my query , and the technical problem was resolved . after suporthing u al these yrs and geting my family 2 chose xxx im changing 2 another network i put a freedom pac on .i gave dates when iw was put on , i have done this many times .i was told i hadnt put one on !im disgusted as it was clear it was a error on your side . excellent customer service a long term query answered in minutes .clear easy 2 understand advice and info given .friendly knowledgable staff first class service , fixed & resolved my problems without fuss i took time to visit xxx store and called 191 as advised still have problem wasted my time and yrs just so good cause i got helped perfectly with the trouble i was having i believe xxx to be perfect for my needs i rate xxx highly and am very impressed with my service . straight forward and the person i spoke to did what he said he was going to do and u did n't need to chase anything up yes , i have 3 phones with you on a buiness tariff and 2 pay as you go phones with you .last month i had some queries with you on a few things and unfortunalty i did n't think the answers were adequate enough and a few other problems wernt dealt with .unfortunalty i ca n't rate your buiness section with a question and answer text message like your pay as you go customers so am showing my unhappyness with you now .i think it will be time to look for another provider as soon as my 3 contracts expire set me up as requested and also gave me advice thanks the staff are always very helpful and efficient and friendly it took too long to speak to an advisor and the options at the beginning are not wide ranging enough and there should be the option to hold for an advisor .thanks , keith excellent customer service u dnt always get thngs rght but u always sort it out been with xxx for 10 years + , was refunded the money i requested and adviser initially was not going to refund all , but aventually agreed and was polite and efficient been with xxx nearly twenty years and have always been helpful q2 - the advice i was given did n't work .in the end i had to wipe my phone to enable it to work .q3 - each person i speak too was helpful and polite , it was just unfortunate that nobody could provide a solution . staff were friendly , helpful and clearly intelligable .phone menu system was not too verbose and it was a simple matter to switch to a good value deal .thanks . nice friendly staff who spoke with concern for my help thank you the assistance given was clear and concise and solved the issue that i called for no clear efficient and accurate advice on options and implemented immediately . not using dotoc training ( repeating numbers when given ) not listening when told needed to pay bill for other mobile account simply because every time i want an authorised person talk about the number used by him u ask that i give a new authorisation .the other reason is the problem with blackberry which is always problematic because it was good well it should have been 10 for all , everyone is very polite although xxx is n't very good in itself .... i struggle with signal have been thinking about goin elsewhere . general good service . the enquiry was handled quickly and very helpfully the operator did n't listen did n't answer my questions and ultimately could cost you 2 customers she even argued with me a total no no because although your operator was polite and helpful i 'm still unable to login !will try again next week ! 8 the person was not very helpful and made me feel i was being a pain .i just want a correct contract i got what i needed with very little difficulty . your system was down managed to solve the immediate problem but ten minutes later it was the same again n keeps happenin ca n't afford to keep phoning on landlines n my phone tells me not enough credit to call even when i call 191 a request that was made 2nd jan was not carried out after a webchat .made a call to get it sorted and was fobbed off and told to go to the shop with no investigation into what had gone wrong from the webchat .promised a call from manager in 24 hours , 2 days later still waiting .your email facility does n't work .your system was down when i phoned .your website is slow to load . my request was quite simply actually but i was it was still handled efficiently and politely . polite person who was patiently explaining my repeated questions .pleasant and professional 10 the person i spoke to was very nice and was quick nothing to add ! advisor was polite and obviously not his fault he could not answer the query .problem with your processes that he was not equipped to answer what i think is a simple question . i feel completely let down and miss led by xxx no much to offer to long term customers . ur phone and door agents were both helpful , polite and very pleasent 2 talk 2. all information was explained simply so very easily understandable , if not understood re explained in a different way . the advisor was very polite but could n't help as the system was n't working . becouse when i evervi call customer service i feel like like its the best network i ever had love xxxphone not a flexible contract .cannot trade minutes for extra data .stiff contract so will not be staying with xxx . good customer service and customer loyalty the service was great . the lady i spoke to was very short and not very helpfully , i had to argue my point and repete my self a few time .sarah the advisor , wayne campbell took the time to answer all my queries ,resolve mistakes which had been made ,advise me and then made changes to the plan which i had which would ensure the next bill would not give me a similar shock to the system !he could n't have been more helpful or patient .i now have every confidence my next bill will be what i expected from xxx . got a broken phone been waiting 3 days for a call back dealt with my enquiry efficiently and effectively . you took money out of my account when i already rang you the previous week to re arrange my payment date .i had to borrow the money from my sister who i have been unable to pay back as you did not refund it when you said you would and in the end i just had to cancel the process .the woman i spoke to was rude and unhelpful .i am extremely unhappy with xxx . your staff were very helpful and did help me sort out a new price plan .but i would not recommend you because i find you expensive and you would not help me towards a new phone to use on your new price plan .i need a phone that will be able to use the internet .i am looking for a samsung galaxy s 2 or a iphone 4 . if i were a new customer i am sure i would have got a phone like that .so as i have to purchase my own phone i will look about for a better tariff with different company when my contract ends with you . helpfull lady on phone and very polite chap helpful .but still waiting for a follow up call about my refund as promised . as yet i have not received the call back from xxx to deal with my query i was happy enough with service the guys at ur bridgwater branch diddent have a clue what i was on about not satisfied with answers bad line , i do n't think people were properly trained did n't get a satisfactory answer , had to ring back to get a different explanation . well the person on the phone offered really no alternatives but on going into one of your shops got better deal than i had .dont know why not offered that by phone my issue hasnt been resolved and my tariff is too high ... suggest you call me to discuss always excellent customer service and very polite i had to make 3 telephone calls and was put through to different people on each call .i ended up speaking to 6 people just to renew my tariff .one girl left me on the phone listening to your canned music for more than 4 mins ! when i finally got through to the 6 th person she was very brusque but at least helped me & we got somewhere , i thought efficiently .however , i have been sent the wrong 4s i- phone , the one i specifically asked not to get so i now have to go to a store to change it , and she gave me wrong information .am i impressed - no ! i am very disappointed in xxxphone .i would not recommend you based on this experience ! all sorted out things promptly and always been able to deal with any prob had no fone for 5 days , 5 minutes in shop job done ! ! well mannerd staff , straight to point and didnt hassel me into purchases i did not need or want ! ! a+ thanks ! ! the signal for xxx is terrible i have been struggling to get onto my internet for days bad service when my phone was stolen .you can see my complaint email to your customer service . very happy with xxx i did send you email 2 weeks ago.cust .servicesnever replay .look at my spending ( because 14 months i am not able to do so, i do not know what my bills looks like . i phone more that 50 time to sorte these mess but nothing happens i had an upgrade , cost me 650 the first month .had no warnings to .say going over usage , then found out phone was set to some data roaming , and was told htc phone do this a lot .your staff did n't deal with it very well . dont have time , sorry excellent service good well informed help xxx customer service is not good .its all about the bottom line with them .how much money u can get out of ur customers .long term clients r not valued at all .u should treat people who have been loyal customers to u better .u certainly havent done that to me or mine . 1 satisfied the approach was relevant and seems value for money but just a few months premature cos i think your servise is good poor value for money i have paid since i joined xxx general level of support was very good i think xxxphone is the best reception wherever you are in the uk . i had a block of no more than 5 go over my monthly , will get got taken off without telling and my bill has gone over the top ,so i have got stressed about bill and i am pregnant ,got to find money ,i havent got to pay bill now ,so i have had to sort paying so much a month until i pay bill over . over seas calls caused great problems greatly over charged there is little understanding of the phones atailable to a blind person .xxxphone only have 2.there was little or no knowledge of is being released .also to get talks lfaded onto the phone takes 10 days , the list of phones that are atailable are discontinued or pay as u go , i have a contract . as a business i need a manager who can respond to issues , queries and complaints rather than be on hold whilst waiting to connect ! no too . expensive and no good deals 0 i get overcharged my bil every month think its a joke .got a few months left on my contract then i 'm going 2 another company . service adequate but problem of bad reception not resolved after 2 days so not satisfied . superb service excellent service any queries are dealt with politely and i am always satisfied with my results because i 've been a loyal customer for many years and only had 3 upgrades 1 of which i had to pay for .i do n't feel i 've received the service i should and am considering ending my contract , the only thing i was offered was a new sim as mine was very old.this is to be expected when iam and have been a loyal customer .as a loyal customer what do i get . a. new sim i would get more as a new customer with a different provider which is not right . i take it all back , should have given 1 for everything .useless , still waiting for phone , three days of calls and on hold and messed up delivery times no! ! ! !you said 3 questions and this is clearly 4 ! no one new a simple solution i was transferred over 5 times and hung up on twice it took over 4 months to fix never had signal probs previously in my home area guy i spoke with was very helpful but xxx seem more interested in deals for pay as you go at the moment and less in long time contract customers this combined with my liking for b berry aside from a poor performing torch has me thinking poss time for a complete change terrible service .ineffective call operators who may be polite but totally unhelpful .poor advice .xxx not fulfilling its promises or contract with us , etc .our company has been xxx customer for over 25 yrs and xxx has proven itself to be one of the most hopeless to communicate with .these are just some of the reasons we will be leaving your network in the near future . it would be easier to explain if someone called me well i spoke to a good adviser we understood eachother and it was a good call dealt with efficiently just trying i give realistic feedback based on my experience it took 3 phone calls to sort out a simple problem !also please do not send survey texts early hours in the morning , this happened with the last survey ! the advisor was lovely and really nice xxxphone is n't as good as other contract networks i have used i was put on hold 3 times , total 20 minutes , then cut off ! call me and i will explain as so many reasons .this matter is still being looked into . because i was satisfied with the adviser that handled the informations i wanted to know . adviser pleasant but did not resolve or investigate problem with network coverage other than check local transmitters which may have been all could do . i did n't have to wait long for the call to be answered , and when it was my enquiry was dealt with quickly . mainly because of the foreign call centres , and the staff not understanding requests properly . yes of course .i spoke to jerome about renewing my business contract which has expired .he took all info and said he wud call back .never happened .spoke the day after to sinead who sed she wud get him to call back .never happened .spoke the day after to theo who apologised for the treatment and said he wud deal with it and ringme back at 6pm that day - tuesday - he did n't rig me either .so after 1 week i am exactly still where i started - nowhere .ther is why i scored it a tipple zero .can somebody from xxx do something please that 's a ridiculous question no bit wierd ? i won a samsung mobile in a times comp and put your sim into it .my acces to my 300+ contacts was denied so i rang cust services to discover the password , i was given two possibles and a puk2 code .i tried them all with no success and when i rang to report the failure i was told that i should get another sim card .the current one still works in this phone so my wife is going to continue using it . the person i spoke to was very helpful and gave me all the information that i ask for i gave an 8 on the first question `would you recommend xxx ` only on the grounds that i know there are cheaper companies out there and for some of my friends and family that is the paramount condition , otherwise i would have given a 9 or a 10 .but i gave 10 on both the other questions as the customer service agent resolved my call quickly and with a friendly demeanour , which is the excellent style of service i expect from xxx !thank you for that , and for this opportunity to feedback my praise ! o there is never any continuity with product information .to speak to the same person is close to impossible .to speak to a one net adviser who knows the product , takes 4-5 mins .product knowledge is varies wildly . 0 no my enquiry was resolved but as i said i did n't understand at first i felt pressured to hurry up and speak when i was trying to think things through briefly so i could explain myself and why i did n't understand .i had to end the call ,i feel that less tone could have been used in the womans voice person was quick and prompt !understanding of what problem may of been and solved the matter fairly easy ! i 've been a customer for a few years and you did n't seem to want to offer me an upgrade to stay .even went into shop but they told of to phone in which i had already done .now switched to a better deal . quick answer and polite service have had a number of issues with getting through to call centre over the years .plus not that easy to discuss final deal for new up grade service up grade centre very insistent about trying to give me a deal !hence 7. recent discussions over latest bill was excellent hence 10 s . friendly and efficient way my query was dealt with fed up with network busy or error in connection !will not renew my contract ,may even buy my contract out .veryfrustrating using xxx after many years of very good service i recomended you very highly but of late things have changed since i changed from paper billing its got worse i cannot find out anything except the price i phoned spoke to someone i could not get sence so phoned back got someone who did help if i cannot read and get the information i need then i will go with someone else and staff would come as i pay thier bill i changed from orange to xxx because of the deal i was getting and the 12 month contract .firstly i took the phone contract out on the 31st of october 2011 , then because of prorata you actually charged me for phone calls i made until the 7th of november which wasnt clearly explained a simple text/email would have been nice to say minutes are prorata until 7th of november otherwise i would not have used over the prorata limit .now you have charged me 8 pounds in advance on a prorata basis for the free data test drive you gave me .having said that your customer service agents have been brilliant but i am on maternity leave and it would have been nice if you were upfront about the prorata charges . i am very disappointed that , to be xxx customer after few years and instead of you getting better , your service is getting worse !i was recommending xxx to friends but , i do n't any more . my bb world is still broken faulty handset .i have been told that as it is out of stock , i need to keep phoning every few days to see if it is back in stock so they can replace .surely , they can arrange this once it is back in stock without me having to keep phoning up ... ? 0 my iphone 3gs died .the techies tried to fix it remotely , the problems reappeared twice in the next 24 hrs and the phone was physically replaced in 48 hrs .the world has not come to an end for my son .so **** no problems i am happy with the service you give , i think that 's the better network . good help from the call centre phone arrived next day as promised good outdcome .ask for help got respect and my credit back so thank you ! have been with xxx for 15+ years and in general this area of one to one personal contact has improved a lot - website still could do better . usualy i get a good response from xxx but yous were trying to send me emails when i told yous i couldnt get online my phon is not working since last 10 days ... evry time i speack to customer care number new person ...they are not communicating with each other properly ...i do n't think they have put proper notes on my case in your system .sorry to say but i am very disappointed with xxxphone service , this is my new contract and new phone ...i am paying 40 pound and i can not use phone regularly from the day one . the adviser was v helpful and handled the issue v well , but the xxx connection here is v poor and i have regular problems with it . because i cnt get through to speak to sum1 for free and it took 5 calls to fix my problem was unable to get answers to questions - just sent to website .girl polite and nice though . because who answer my question was friendly , the information was clear but was quick because many people waiting. i have an insure and who help me chance the address for me and the insure company said that xxxphone ca n't do it .? ? ??additional : a good deal was n't offer from xxxphone without be in contract .a loyalty client is not everywhere but if you treat a client with something that make the different between you and the competition , you can keep it .thanks . 10 ever since i switched to one-net i had nothing but problems from the porting team they did not switch my land line over at the agreed date , which meant that i still was receiving bills from my current provider , after playing piggy in the middle with you and my was then current provider , it was apparent that it was your fault then it was agreed that you would refund me the charges that i my current provider was still billing me for , this was 3 months ago and still you have not applied the proper refund to my account , even when you say you have , also it doe 's show this refund on my bills from you which do n't make any sence to me , i have wasted so much of my time regarding this issue and still it has not been resolved , which means i have to chase this up again . xxx is one amazing company and would recomend to anyone ! the advisor was courteous and competent and answered my query quickly , even recalling me when the call was terminated unexpectedly .full marks ! i just feel the overall help could b better i have had to phone a few times and this has been the the best help i have had yes , i have n't been able to send emails from this phone for over a month and nobody at xxx is able to resolve it .and it still does n't work .i will be leaving the network at the first chance . based .on.my .experience .and .the .prices .to.landlines .and .o871.no.my .rate .is.4 not at all happy with xxx if someone would like to call me feel free i would rather explain on the phone .feel free to call after 5pm on weekdays no well its taken a week to fix the problem and i have lost a lot of business with work because of it and the problem still is n't fully fix i have to have my phones on 2g just to get them to work .very poor service .the staff i have spoken to have been good .it 's a shame the problem is still on going after a week of no service . reason 1 . have had problems with the same mobile phone every time its been replaced i 've then encountered different problems .thecall handler was extremely nice & friendly & sorted out the problem that i had there & then i am not sure how to rate because i think the nice staff were from xxxphone but there was one person in insurancethat just seemed like she didnt want to help and im still waiting on an email to see if everything is ok they said 4 working days and it has been 3 so far disappointing service no flexibility from xxx , only 9 months to go on your terms then i make the choice - good service coz te first time tey didnt help me so i had 2 fone back n tey still havnt done wat i asked did n't think person understood my request 0 no good service i was charged 160 last month .xxx is expensive .no1 wanted to refund my money .my family , friends and company wil switch to tmobile !thank u . great and effective service because i always have problems topping up but your staff are very helpful i only wanted 2 pay my bill , straight forward 0 your sevice has always helped and i 've never had any problems , thanx constant loss of signal in my area mast since nov ! no from the start we have had to complain , overall bad custom from yourselves . 10 the phone staff were very helpful and polite your man was as helpful as he could be and did everthing i expected however matter passed onto others and therefore not yet resolved it was a simple query that was answered quickly n efficiently . the service on this occasion was good good response but not exceptional happy days solved my problem instantly & very helpful still waiting 2 be put on internet no charges low ratings because staff mainly in xxx shops aren,t at all helpful , always seem to try and put the blame on manufacturers . am very satisfied with xxx ten problems with my previous phone persisted for almost a year but were resolved quickly once i expressed my dissatisfaction . did already !check texts . because the xxx staff were professional , clear and helpful my queries were answered quickly i have tried to get a problem sorted for 3 weeks - cost me hundreds of pounds - just being past around - very close to leaving xxxphone. got my questions answered . i thought they were very helpful and caring .they were polite not just a customer but friend as well because i have to use that automated service and i do n't like it .i 'd rather talk to an advisor first .thankyou professional , curteous manner , caring voice , listened to my call , extremely helpful & put my mind at rest with his answers . yes . systems in place for dealing with my difficulty .the out come was successful .the call centre staff gave me some conflicting advice and , whilst dealing with my problem seemed almost to forget that i was on the other end of a phone line .better training of call centre staff - understand your customer 's situation ?but overall i 'm satisfied with the response . the young lady i was speaking to ah pleasure to chat to and sort out my problem very quickly and efficiently . . still waiting to be called back to sort the problem , over 48 hrs ago and still nothing good service overall good , refurbished handset not to happy about , phone was cutting off could have phoned me back after it happened while calling xxx was professional , friendly , answered all my queries and found a solution to my questions .great service .thank you ! no well its just xxx is a good network , with some good and excellent services didnt feel the 1st advisor was helpful i was told i would get a return call within 48 hours which didnt happen.the 2nd time i only moved a little bit further because i asked to speak to a supervisor and i still dont feel it was a satisfactory outcome . phone delivered a day late and delivery driver signed my name ! your staff have been helpfull very disappointed with the way i have been dealt with by xxx in respect of a recent upgraded faulty phone and promised a call back 6 days ago from a manager and still waiting ! ! as a long standing and loyal xxx customer and shareholder , i called customer services for help and guidance as my service requirements have changed . i felt my enquiry was purely dealt with mechanically without and interest in the customer or satisfying my need to keep me as a loyal customer.as a result i will now take the opportunity to review alternatives with a view to change provider to a supplier more interested in satisfying customer needs in this rapidly changing market .finally my present hand set is not reliable . although very polite the staff could n't solve my problem and told me i 'd have to put up with it yes i wrote you a letter to which i am still waiting a reply too .as you admitted to and error when we could not use are phones have asked for manager to call me 8 times now and still waiting so please call me and i will tell more and i am not a happy customer i reported my faulty phone and was promised a call back within the hour this was on monday i am still waiting for a response 6 have experienced acute problems with network loss on two different phones .signal entirely unreliable .often blank !serious difficulty receiving or making calls when abroad .last september when in israel & the palestinian territories & it was crucial for me to maintain contact the repeated attempts to get a viable signal & the movement & repetition required resulted in critical inconvenience & a daunting phone bill !back home the loss of network problem continues & seriously bad reception .recently attempted to call guernsey from london .there was no connection .phoned xxxphone to find out if they knew anything .they did n't !patricia ijaz ul haque no! assistant was uery helpful i rang about my bill admit was sorted i rang about my bill and it was sorted both quickly and efficiently without any hassles no thanks i feel i have been dealt with unprofessionally with no empathy or consideration , something i would have expected a company of your size to be heavily focused on .i am now leaving xxx as a result of this . my questions were not answered at all i was told to wait for my next bill he did n't know why my bill was different and was of no help i was happy wiv the service and wiv the results the lady i spoke to was extremely helpful and did everything i asked of her and also added more minutes to my plan reducing my bill in the future .last month when i rang for help i came across someone who was n't so helpful and made me question my loyalty to xxx and if it was n't for this lady i probably would have taken my contract elsewhere as my bills were too high . i was satisfied with the outcome excellent service my original request was n't dealt with correctly , and on my second call i was given the wrong information to sort it out . dealt with very well 10 got cut off and sorted problem out myself ! great service when i first got throught to speak to an adviser ( louise ) she tried to help however clearly was un aware of exactly what to do .she went off the phone before problem was solved so was n't happy with that however .when i called back i got put through to the technical team who were fantastic and not only solved my problem but helped me understand what was wrong and how to solve it in future .tech team where fantastic because i think u could of tried better to fix my problem 3g coverage is not strong in bristol .always have a blue ball/ e for internet coverage ... adviser was very good - she did all she can , but xxx 's policy on faulty phones is not customer friendly .a faulty phone is the responsibility of xxx , and for my phone to go to repair while not given an alternative phone to use is ridiculous . very helpfull but stil ca n't stop number .sent message but still coming through well .im not to sure for my rateings , but .i thought you did a fair job and you sorted my problem after 2 days and the person that helped us dident really do much to help because never sort out the problem always ok but had someone with no understanding of customer service on tues evening .1st bad call in 10years i complained about being charged for a service which i cancelled 2 months ago she had no record on the screen .......i did cancel !so it was a very sensitive moment i asked for the phone call recordings to be examined as i was not taking the `mickey ` she went away looked at the usage talked to someone and agreed so ended what could have been the start of me leaving xxx next time round ! ! ! cus i hav all ways used xxx and they were quick with dealin with my reques i got more help n information from a phone call than visiting the store . i had to ring up a few times which cost me money and stil didnt get the help i needed i was mostly satisfied ! because i could not cancel my contract over the phone i 've given you 10 on all of them .is n't that enough !quick to answer ( i hate holding ) and dealt with matter swiftly . because i keeped getting cut off and now i got no credit cuz i got charged happy with the service overall but a few slight improvmentd needed your advisor was very helpful and knowledgeable and fixed my problem very quickly no hassle , dealt with efficiently and no delays and was explained in detail what was being done , reason why and what would happen next and length of process ...few days ..week etc . excellent manner and efficient keep up good work yes 1st class service .prompt delivery of sim card .plus very good after service when i tel .re activate card .thanks because xxx does good deals and pasckages and i would recommend it to anyone ! because u took all my moneyy off mee what the customer services representative was telling me was wrong . the girl i spoke to was great & helpful but i am still having other problems with my phone and service . efficient resolution of issues no usually the services are great but was really hard to understand what the adviser was saying and he was not patient . excellent service sorted everything very efficiently thanks because the last time i phoned up i got hung up on ! !not happy ! ! yes i had lost my cell in the month of october 2011 in the hospital i phoned xxx fone they refused to give me new cell though i was payment protection .however the hospital found my cell gave the cell .theni phoned xxx fone reconect my cell and the xxx fone .recnecetedagain and i was very happy thankx to xxx . my reason is because i thought it was a fair assessment . because in a month 4 or 5 of your staff have made promises that have not been kept and xxx is not upholding the terms and conditions of there contract to me !i am very angered and un happy with there service in general helpful and friendly = good at what you know and do no i had a blackberry phone 4 my birthday so i could send + reseve nicer photos only 2 b told now i got it iv got 2 pay 5pound a month internt 2 send + reseve if they had said this in the shop when my daughter bought it i would never of chosen the phone on voderfone ..... almost no time waiting for an adviser .adviser was polite friendly and efficient i was very satisfied with all the help i asked for my payment to be taken the next day was advised i could n't but she would put me through to collections then hung up !resulted in my phone being cut off all ystday morning . i was very happy with the service i was given many thanks 1st . 6-because i never get signal 2nd .4-because it was n't solved 3rd .it cut off and stuff , + also i would like for you to cut down the price of the monthly pay cant rate not had phone ! the chap that i dealt with was polite , helpful , happy to help , apologetic for the mistake , was chatty and friendly and sorted the problem immediately the staff both on the phone and the shop in paisley were extremly helpful and kind but it 2 phone calls and 2 visits to the shop before i could get my first picture message ineffective advisers and very unhelpful ivr constraints . the operator was very helpful and easy to understand .still trying to see if the problems with my handset are sorted or not . . .always had no problems getting through if i needed to speak to someone all the years i have been with xxx . good service and informative quick correct answer to queries . you are either good or your bad and this time you were good i think the customer service was poor ,wanted 2 upgrade my phone but was given no help whatsoever so when my contract runs out i will be changing networks when i had a problem with my phone , the gentleman i spoke to was really helpful , he spoke clearly and was very friendly and dealt with my problem straight away .thank you : ) 5 got great service and helped with a gd manner and helped with information the advisor kieth was nice and well mannered he was also doing his job well has he done what every other advisor has done correctly for the past year .the manager however contradicted dpa and openly admited to me that anyone has access to this account , as the details i gave where n't those of the account and i was given access .my father and i personally went through the procedure of passing the account over to me .but the manager claimed this was n't the case .... my problem of needing a 3g simcard that is comparable with my fone is still on going and has n't been resolved .due to some mis-communication on xxx 's part ! ! i had difficulty topping up for the first time .the advisor made it my fault but she was helpful .i was charged 25p for the service . prices always change from negotiated initial price bad signal and bills are never the same i have 6 phones with u and i have been with u 12 years u should look after business customers each time you ring you always seem to get someone on the other end that is very helpful and polite good staffing not able t contact u via internet also changing my plan to 1 that sounds more expensive . no xxxphone had changed my payment without any reference on the on line bill .once janet explained abo anniversary minutes it was fine .however if you had put explination on line it would have saved a call .a procedural failing .thank you phoned the call center 3 times 2 get internet settings .still have not got them .had 2 get it from the xxx shop . its disgusting that u have workers in india and egypt , where their first language is not english .there is lack of understanding , sounds as though they can only read from a script , the manager i spoke to go egypt on last call should a sacked .very frustrating . advisor was very patient and managed to resolve the issues i had , also recommended sure signal box which arrived next day .sure signal box is excellent , no more missed calls hopefully .many thanks . my problem was n't resolved they were very helpful and they knew there product very well i had to press for a solution after she gave up being over charged & felt adviser wanted to go home . they where very helpful the woman was really friendly and professional , she explained all my options with patience , and i beleive she gave me honest , sound advice .: ) reasons for this are , the people i spoke to either hung up on me or passed me along , no body seemed to want to help me and to be honest the issue still is not resolved ! i called for help with setting my phone , the guy said he would put me through to a technician and while waiting i was cut off by xxx !wasted 25p ! ! resolved the issue xxx signal is rubbish in my area so i would not recommend .one net customer services are however fantastic . because the reasons for my ratings are due to the miscommunication that the representative gave me ! andy the customer care guy was just first class and explained all my options re my enquiry a credit to xxxphone to have such pleasant and helpful people on the end of the phone ! ! ! ! ! ! the adviser was excellent at solving my problem and dealt with it courteously . because xxxphone is a great company service was above average quite good english speakers makes the process quicker and smoother process .very polite too . . very easy to deal with xxx person in cairo , excellent english and good understanding of problem . you stole money from me .every month you have charged 5 for a service i never wanted/contracted and no one seems to care in your organisation .i ca n't wait to cancel my lines with you and move to another provider ! advisor was very helpful because as the customer i contacted xxxphone because i was having a problem with one of the phones on my contract , only to be told that it had been supplied by a third party , this information was incorrect and i assured xxxphone that the phone had been supplied by xxxphone from the worthing branch but this was not accepted and i was eventually cut off .i then had to contact xxxphone again and resolve the problem about the ghost third party which only xxxphone had dreamt up .we then arranged for the user of the phone to call xxxphone to deal with the problem which they did and then had to contact htc direct .so we were accused of lying , cut off and push on to another company to resolve the problem .my contrat is with xxxphone and xxxphone shoukd have bent over backwards to resolve the problem .i shall be reviewing the contract and looking at the market for alternative suppliers . very satisfied 10 because i hate u and you lie ! i was very satisfied with they way your team helped me . i rang the other day and after jumping thru many rings spoke to an advisor .he took all my details after which i was cut off .why did he not ring back because l have been with your company 4 15 years and found your service very helpful sorted out problem myself using internet very helpful and knowledgeable people but could n't resolve issue as this has to be reffered to a manager .there was also some uncertainty when it would be finalized i 've had bad service from xxx in the last 6 months .i 've been with xxx for 7 years now and it was nice to have someone who was clear and professional . generally good service ! i have been a loyal customer for many year with multiple phones but that means to mean nothing 2 contract run out in april i will be looking elsewhere i ordered a mobile phone .turns out that it got lost in the depot . the advisor i spoke to , was n't interested and the outcome of the conversation was that my account is now locked ! ! well the advice i was given did n't help fix my problem very well .every time i want to send a text and i loose signal i have to re-connect to the xxx network and even that does n't always work . just sorted problem out sraight away !very good ! they gave me a free phone before my upgrade date my reason for phoning was resolved very pleasant operators , helpful and quickly resolved any issues .a pleasure to speak to .x the help i got frm the lady .and she waz amazin .cant remember her name but she was grate . xxx is the worst nrtwork going and a rip off .staff are useless unless they are overcharging you i had phone insurance put on my account without me knowing and have been paying for it since august .although the adviser agreed a refund he said someone would call me back within 24hours to take my card details .no one phoned me and i had to call again to give my bank details .over all bad service from xxxphone . strong dissatisfaction regarding call charges for 0844 and 0871 numbers .no warnings given as with 0800 calls .this could easily be improved . very helpful m not satisfied .......thnx very nice , helpful lady . i have had many complaints with the handset and need it to be replaced with a model that works .each time i have been promised a team leader will call me to discuss further , but have not received a call yet , dating back from october 2011 excellent knowledgable advice , quick service as the customer advisor i spoke to was very helpful and polite . 0 dissatisfied i have a problem with my xxx dungle for the past 4 month .and up till now is unresolved and i 'm not able to use it .interestingly , i still pay for it on monthly basis . good service 10 i have emailed through your website and am awaiting action on my complaint .your staff member leon was rude and in the end disconnected my call .terrible service . on sun 22nd my network was down all day and i missed my work as i was unable to call my boss to confirm .i felt i was due my minutes for the day i missed out no been loyal 4 be 4 the dymasours ask 4 iphone sorry we cant do that 4 upgrade i alwayr say xxx best signal sorry no rewards 4 loyalaty very soon i wil leave & get a better deal thanks 4 thought all kids got iphone my problem is still not resolved do n't bring in chips we wo n't need them delivery 2 nite pies and spaghetti 2 moro get them saturday love u x the woman dealing with me sorted my problem .thanks however efficiently the phone call is answered if the complaint has n't been resolved the customer is still unhappy .iam still waiting for my paper bill to come in the post . i ordered a phone never came rang you up none of your operators can ring me back .even though they promised me they would .told ring back in a week , why ca n't you ring me back if you want my customer ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? .and text messages i bet nobody will reply to these either ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! if you were a real person and not a mindless corporate driven machine u would see i have already answered all you questions with reasons . the problem was sorted without any fuss and the guy was very pleasant very pleasant staff good offers good advice ,helpful ,straightforward ,good handset ,approachable very satisfied all round but could have been better advise about my options i have n't recieved the sim card yet and its just to see , if this works , no guarantee it maybe another faulty handset , that 's no good to a business customer like me i need to all time everytime . ? ? ? ? ? :-( every thing seemed fine .i think because the call was recorded the gentleman was a bit nervous . contact was very knowledgeable and was helpful , resolved issue quickly . the young lady on the phone was the first person to identify why i could not access my account .previously all the other call centre staff have not be able to help in any way the operator was very cold and i felt very abrupt from the very start and therefore i became very firm and they were quite rude . xxx 's aragant attitude and not will to recognise a problem and fix it in stead profiteering and not listening to customers in these harsh economic times cause your service was poo . happy with all the service listened to enquiry , resolved and was pleasant .only issue with your last text , i received it whilst sleeping , was very late at night . as after 2 months of ringing i finally spoke to someone who actually did what they promised and even managed to send me the info by e mail immediately .pity the rest were n't as good as him .i was about to start cancelling my 6 accounts i was so fed up waiting if there are any problems ,they are resolved quickly i have recently found out that i cant upgrade early and also cant lower my tariff as i dont use all my allowance the reason for my ratings is , although the operators that i spoke to were polite and helpful , not all of the problem was resolved .a manager was supposed to call me to resolve the problem with my bills , however on the 4th day there was still no call .the last person that i spoke to resolve this , as i was told i have to accept this as i have no confirmation .i was not happy that i had to continually keep calling and repeating what had happened , that led me to this point . mid nov11 to mid jan12 without a phone , in the end turned out to be the battery took 4 visits to stev branch to resolve and 2calls and 10 days to get said new battery = incompetence and very poor supper .i am also a gsk corporate very unhappy customer and a wee bit angry . my adviser was kind enough to answer all my questions and she took an extra mile to find me a package that suits me ....she was very helpful and her name is julie from your rochdale shop . 10 xxx is the best helpful operator who was polite and most important spoke clear english without a strong accent that i could n't understand . i found the person i spoke to most pleasant . 10 the employee i spoke to was helpful and polite and listened well to my questions 10 tried to register on line and failed to do so contact via e mail and issue then resolved finally ? bloody cheek !call me to find out out come was what i wanted to hear , and person was clear and efficient at the other end of phone . no, that 's enough the adviser completed my request efficiently didnt solve problem though shop quiclly suvgested solution british call centre .very helpful and gd subject knowledge . u received the help i wanted the lady i spoke to was rude , and unhelpful . when i call for any queries in xxx is just take ages to resolve my problems . cos ur a joke .makin me pay aw tht money bk n it was ur fault ! on line was offered phone upgrade for jan but before the date it was moved to april .my call was handled well but at the end of the day i was told it was only an offer and that had ended . . very misleading the first time , i was hung up on , the second time they could not answer my query and suggested i went into a shop to find out , not helpful at all well served , straight to the point .took a bit of time though , but not problematic . the girl on the phone was very helpful and courteous .she helped me solve my problem . ring me when i will explain my phone was disconnected through an error on your part , half way through a phone call to take out a second contract .having had to call back by landline the person who sorted the reconnection was superb .she then put me onto another person who gave me a brilliant deal for my son which calmed me down .i just need the same deal in 90 days or i shall be leaving no there was a slight language barrier but she was very patient and the problem was rectified and the telephone sorted because you ca n't drop you package after being with you for 2 years and i have another contract out with xxx .well after this one finishes i wo n't be back or renewing my contract . 1 was satisfied with how the lady dealt with my problem no i found the adviser courteous and friendly and willing to find out all i requested even if he needed 2 seek the answer elsewhere pls thank him again 4 me you do n't get fully marks as i still find it difficult to get signal , the dongle connection was horrendous ! girl very wel mannered an extremely helpful because your adviser was so helpfull and explained things simply thank you because your website is **** it took 2 lots of payments from my account and i 'm still waiting to get my money back 10 days later ! ! ! i 've had to borrow money to pay my mortgage i think xxx is **** and once this contract is up i will never use xxx or recommend u to anyone else up yoursvery dissatisfied customer i think xxx are very expensive my bills are always very high for two phones that are not used very much your customer service on the whole is very good service was very poor indian contact centre shocking i thought it was n't resolved in the manor which it should of been . ive been having problems with bill , you seem to be charging me for internet on my sons phone when its included in his package - we 've called a number of times to sort it out and i thought it was finally done but since getting my last bank statement i can see that its not and the problem is still on going - ive always been a xxx customer but this hassle makes me question if i should change that . i phoned you on day 1 3 times which did n't help then the next day i phoned and spent nearly an hour on the phone and then they told me to go to the store . did not want to `tar everyone with the same brush ` two of your people picked up what others should have dealt with . i spoke to someone called shaun who was very helpful and friendly .when i rang back i spoke to someone else - he was efficient but not as friendly . your operator was polite and friendly .they asked me what the problem was and listened while i explained it to them .then i was directed to the appropriate service to get the problem solved .thank you . they was good and helped me fairly quick access to operator ,and advised from there . n/a call me problem not resoved good service on the whole the service from xxxphone is worthy of higher ratings .but last 2 times not been called back ,when was told i would be .which means i have to ring again 2morrow .hence lower scores . self evident good service i was told to call back in 5 minutes by ali ? because he had a problem with his computer .i said he could call me back .i 'm still waiting .i called again later & was dealt with .you 're a phone company & should never tell your customers to call you back when you have a problem with your systems .you call them .simple xxx have been terrable but the adviser i spoke to on the teliphone was very kind and was very happy to help and explain what has gone wrong he is a valid member of your team adviser was helpful and clear but did n't really understand what i was trying to say , leading to the query being unsolved . read the notes coz they were very polite and very helpful good service good service because i 'm happy with the service u provide v good initial customer service we will see if replacement phone is any better ! ! phones still the same switches off when in 3g mode unless im in the house on wifi so its not much use as a phone i can just talk face to face with the wife the advisor woz so helpfull yes .when i rang the lady who i spoke to didnt know what she was saying to me .she implied i hadnt topped up four over a year .and didnt recognise my handset which is a nokia .thank you i had trouble with my internet but it took 3 calls to fix,the last person i spoke to was very good . back working now so ill give u a 9 i was involved with a problem about my hand set for more than 4 month , i made a deal to change my nokia n8 to an iphone 4but after many canclation for delivery , finally they sent an iphone 3g , when i contact xxx and being on hold for more than 30 min finally i did not receive any result , very disappointing , so how i recommend vodfone to someone?even afer that misteak happend from xxx , no one contact me from u ! the agent was friendly , informative and clear and concise . no. that 's a fourth question !you only asked me to answer three .cheers .don 10 the btzone use for my ipad package was not so user friendly or as good as you suggested . how bout **** off i have received excellent all round service and queries/problems have been speedily and satisfactorily resolved .thankyou . waited 20 mins on the phone of which 18 mins were a transfer from caller no 1 good value for money always have good deals . the problem did not get sorted satisfied wiv xxx i have been xxxphone customer for many years and i 've always received good service from the customer service team whenever i have had to call them . i specifically asked yr company to deliver my new phone to my parents address .although i called 3 days on the trot to tell you it had been delivered to my address when i am out working .i had a text to tell me they would do it .spoke to 3 staff and my parents angry they sat in for 2 days getting annoyed with me .if one single delivery charge hits my bill i will cancel my contract .and i expect my 7 days change of mind starts from today as will only get to pick it up tonight good company to be with my plan was changed without my notification for the worse !i have been a customer for 10yrs and expect better service as i have four business contracts with you . there is no inter relationship between your stores and your phone service .whilst the individual service is very good , each work independently from one another and frequently give opposite advice , which is very frustrating .add to this the fact that there are no numbers for stores given out , then any chance for customers resolving issues quickly is reduced .totally avoidable really . the mobile broadband dongle had a fault , and after numerous calls , and hours wasted in trying to fix the fault , it took another call to have a replacement one sent out , not a happy customer , who is reviewing his products ! because u asked me questions so i answered them ? thats 4 questions the woman that dealt with my phone call was very helpful and polite and i have never had a problem with xxx since bein with them for over 3 years because the lady i was speaking to was most helpful and sorted the problem with my phone the advisors kept passing from one to the other .iwas put on hold like forever.irang 3 times & cost me 75pence bt still my problem was not solved . helpful and sorted my problems with advice that was useful q1- from my experience being xxx customer i know they are expensive and keeps messing me up because of the way they setup my account yet they keep shutting me down monthly even when not in debt .q2 - i m not rating for customer service as a staff wise ...this rating about the service provided from xxx service .poor network , expensive , dnt provide exact hiw many min left straight away .hafreally bad experience wid xxx n gona recommended to anyone ... sorry 1 good & loyal partnership with the client the service and help was very good because i asked for my content control to be took off they said they took it off there and then but still now its on ! friendly service . he was spot on sorted all my problems out quickly and efficiently .the high street store were not interested . well my wife is paying for a contract for a further 6 months with no phone so we are both off to another network and you are 80 pound a month worse off . score for q1 - impressed by xxx and speed of answer from customer care .q2 - problem only half resolved - phoned with 2 emails to set up but only has been successfully set up .q3 adviser was quick to establish problem and clearly understood my query , asked pertinent questions , was tolerant of my ignorance and attempted to fix problem . excellant service all round happiness . your change in policy re when upgrades are due .i 'm now seriously contemplating leaving xxx and taking my 3 contract phones to another network , sadly ... did n't think the staff were very helpful , did n't come off the phone call feeling satisfied or fully understanding what i should do next .spoke with a man called matt on tuesday night and he was extremely rude to me and questioned me when i asked for his name .generally not happy with the service at all . he was most helpful and efficient the service i got from operater was very good , sorry i did not get name . over the last 6 months i have found xxx to be the most unhelpful network i have ever been with .all of the call centre staff are rude and obnoxious .the whole system surrounding issues and complaints needs a complete overhaul in order to work effectively .there also appears to be no communication between departments .i am very disgruntled that i have to spend the next 18 months dealing with an incompetent and inferior network provider . because every member of staff has told me a different reason !xxx seem too have no internal communication what so ever .this comes across as highly unprofessional ! i am not a corprate a/c of 25 a/c holders .i am still recvng paper statements , at times when i call the conversation is/does not last out its duration .i do not belive i shud have to b experiencing these issues time and time again . didnt get the problem with my phone sorted and still have to put up with not having the fool service to my phone . the low rating due 2. thurs 2 calls not able 2 fix .lady i spoke 2 fri .sorted me straight away .should have been sort thurs . i would have given each quiestion 10 if i 'd been asked the questions straight after the call but for the last few days i 've been having so many problems with xxx .i first called up xxx saying i wanted to leave and then one of your advisors phoned up saying stay and yh she was lovely and i agreed to a deal and eve since then it 's been one problem after another ! when i provided the information to xxx based upon what i was doing previously and what additional uses i might have in the future .i was offered an option to upgrade 4 handsets .i was to discover that it will cost me a lot more to use the android handsets than blackberry for 2years you win , i lose cos the service was good ... my problem was solved quickly and patiently i have been with xxx for over 11 years and never had a problem staff are helpful problem not resolved .i got cut off during the call .you did n't ring back .product i brought from you not fit for purpose .all in all one big disappointment , waste of time and money . they talked me through step by step with my billing enquiry quit sending me texts all hours of the night think of the time zones i found the lady really help full and she found me a better deal that suited my needs better i was very grateful and found the whole thing quick and fast absolutely appalling customer service .as a long standing and high paying customer i am shocked at the abysmal way i 've been treated .i have , however , finally found one of your 'assistants ' george , who is scottish , who has been extremely helpful .the remainder of your staff have been dreadful .i will not be renewing my contract in two years time . please see email i sent to customer relations and discussions logged with customer services . had used reserviced phone after 7 week old 1 broke useless now ca n't use properly useless xxx say htc fault htc say xxx fault useless the young lady who helped me was very polite and helpfull unforfunatly did not resolve the problem but did direct me to somewhere who might be able to help .this was about a basic funtion of transfering music from pc to phone thanks the guy was very quick to find my fault and offer support .big thanks ! felt unsatisfied with the outcome . i found the staff member very helful and went to every effort to help me and more important she didnt speak down to me .it give me back faith in xxx helpful , polite , honest and advised me on appropriate solutions available to me cos i rang up the other day and the way ur team spock to me was not right and iv been with xxxphone all my life and that how they can talk to royal customers everything went smooth and problem solved english voice , & friendly service 10 did n't get the answers to the points i had made on lack of internet coverage and issues with handset and early upgrade option .whenever xxx has contacted me with an offer or new service i have taken it whether it has saved or cost me money .to be told i am an important costumer to you when you want me to sign up to new contracts /services then to be basically fobbed off , felt as if xxx does n't want my money or loyalty after all . i feel i have been let down by xxx with the dealings with my account , i never get a straight answer and fobbed off with silly answers also palmed off to different departments ,trying to make a genuine honest insurance claim has been very stressful ,xxx are quick enough to demand money but not very helpful when needed , i will never recommend xxx to friends and employees , i will be taking my business to o2 when my contract is up everything was quick and easy to understand 8 y gentleman was very polite and helpful and tried to solve problem on the spot managed from his advise to get problem sorted out by shop i was very happy with the help i was given 8 i am very disappointed with the service i receive from xxx over the two years . all my questions were answered very happy customer good all rounxd my purpose was met ! the lady i spoke to resolved my problem so quickly .she was most polite and helpful this is because xxx charges too much for rates and stuff and the account is so not flexible excellent service ? xxx is rubbish lately because i agreed to a contract for 24 months that included the service that stops my bill going over a certain amount but for last few months its been going over .i rang xxxphone and thevlady said they had removed it from service but nobody informed me ? ? ?why not and it was available when i signed the contract so my contract is voud because you cant supply the services agreed i now want a refund for my bill going over the limit i set ? ? ? i have a samsung gslaxy s2.. my wifi was down at home so i was unable to view the net..turns out there is no 3g in the whole of my area ! ! !so if i have no wifi nearby i cant use the net..this is irritating as my old **** phone could do this ..its a step backwards .the cs rep i spoke to was lovely but nothing he could do for my problem ..dissapointed ! ! im abroad and wanted to turn my voicrmail off to avoid heavy charges .told it couldnt be done and told to ring 1210 which is a dead line . sorted out a big problem i was given misguided information on the duration of my phone repair .everyone i spoke to could n't help support my business requirements though this period trying to get to speak to a person on phone takes to long computers always down ! being transferred between apartment 4 times as or usual !long wait ! poor customer service , however my query was answered . 7 the man i spoke to was english & easy to understand . . .he also explained things well , although i still havent had the email he promised concerning my issue . i had to call three times in order to get my problem solved .the first person got it wrong , the second person dismissed me and when i waited for ten minutes in the queue my call was cut off so i had to wait until the next day to get my problem sorted .i was utterly frustrated .it was finally solved , after causing numerous amounts of problems !this is the second time xxxphone have made this mistake .mistakes are made to be learned from , clearly not .they should not be happening twice !very disappointed customer . my ratings were based on the assistance i got from the person i spoke to as i tried numerous times to top-up with my registered card and it would n't let me , then i cudnt ring customer services off my phone as you charge your customers for a service we need .i had to ring from a landline which took longer and more effort . 2 the gentleman steven meaney was so professional and friendly .really understood me and advised me of the best deals , did n't push anything , arranged call back after giving me information to digest and ca n't say enough good things about this guy .i was originally looking to leave xxx after a series of mistakes however my faith is restored .i hope all my future dealings are of the same quality . impossible to text extent of dis-satisfaction . no call if you need to discuss called as my voicemail said i put in the wrong code number ( i had n't ) and was locked .was told it would be unlocked & i would be text a new code .i asked if it was general problem with htc touch screen phones as this also happened to my father who has the same phone & this never happened with my old button type phone .was told by the xxxphone employee that he did n't know & to try the new code .i said i would call back if the code did n't work and was told to wait until tomorrow as they were closing in 15 minutes .the new code does n't work & days later my voicemail is still locked . because the few occasions i have used customer care , the guys i spoke to were helpfull , polite , friendly & quick . query regarding bill advisor helpful , knowledgable and friendly . problem not resolved .first adviser i 've spokeb to in xxxphone who was concerned about solving my problem instead of tryiing to sell me something the customer assistant was really helpful i was satisfied with the result of the call but the adviser did not seem to know what she was doing and at first said that she could not cancel the insurance over the phone and that we would need to go in to the shop and then a minute later she said that she had cancelled it .very confused and now uncertain as to whether the insurance really will be cancelled . very clear xxx representative who was very thorough in the process and very helpful .carried high managerial prospects even thought he was n't a manager 7 because cannot always get a signal here at home and also when i am in spain 10s because the guy i spoke to was very helpful and got me back on the network having been off for a week there always seems to be a problem with anything i want to do .i changed my email address then , by advise from your colleague had to de activate then re active my on line account .when re activating , i could n't use my pin .i then had to call and the colleague said the pin part has never worked .on you on web site at no point does it tell you either of there issues and then when i said i can never register for xxx vip they did n't know why .when my contract is up , although i have been with you for 14 years , i am considering leaving .it would be great to know if you 'll do anything with this feedback and convince me to stay . because i topped up 5 pound and it left me with 2 pound ? implicit 'in' my previous text on some questions iv put to the team have not been answerd correctly and took alot ov explaining .but from recent call ( michal ) help me a lot and understood .iv been with xxx 12 years and not about to leave any time soon .loyalty will stay while i revive loyalty from xxx .thank-you .mr collier service received free werkend could have more call can be longer because your service is great 10 you didnt help me when i needed just one pound to help me out of a very bad situation .im so not immpressed to say the least never had any problems with xxx and always helpful staff and service , i have had xxx for over 14 years and would n't dream of changing , one happy happy customer !:d i think the help was good .but i would love a package deal . 10 cos did n't solve my queries and i was really disapointed can never make calls no reception to many problems am leaving xxx forever happy with xxx generally good adivse and help 6 it was fine based on the experience i had the other night . custmer sevice was so helpful had this network for 20 odd years would not change many thanks the problem was unresolved , plus you text me in the middle of the night to ask me why i have rated you 0 for customer service - i think it is self explanatory ! my reason is that is good to use xxx sim card because with xxx you have lots and lots of help and you get rewardz can i have 10 pound vocher reward please it took 4 day for my phone to be delivered because the drive delivered it to the wrong address and when i spoke to xxx they just would not cooperate !even now the phone i order was a white i phone 4s and when it arrived today you had sent a black one i do n't understand how a company of this size could not just send a new phone out in the right colour ! ! ! very disappoint with the treatment i got and am considering leaving you in september unless you can change my mind in the mean time excellent service no i have been waiting for my pin for my voicemail for 3 days and have still not received it .i will be speaking with o2 business when i get back to see if they can operate a better service 0 excellent service ! i had an upsetting problem and the person handled it in an understanding manner i called to have my husband 's phone disconnected as it had been stolen .the call was efficient and lasted no more than 2 minutes with the right information . the guy in shop who helped me was a gem ! the lady was very friendly & dealt with it well .i have been with xxxphone for about 18 yrs because of the service wo n't change im happy with the service .the bundles are very good and a good reception in all areas im not happy with the service i have recieved from xxx recently the customer service staff were kind of rude , but the refunds team were excellent , they went above and beyond the call of duty .especially shaun !thanks :-d you sent me the wrong colour iphone .then tell me i 'm not insured for colour when there is nothing stating as such in my terms and conditions of insurance .you took longer than 24 hours to reconnect me .i called several times and advisors failed to notice my service had been suspended and not switched this off .i had to visit two stores before this was resolved .i have been a customer for 3 or 4 years and am now considering terminating my contract as a result of this poor service . becoz the customor service is really good ! i 've been with u for maney years because most times xxx have treated me ok them person liar on the phone i found it very helpful problem is still not resolved the guy on the phone was so helpfull .he dhd let me know the answer to my problem it took 19 days for you to replace my faulty phone simpleit was sorted quicklybutwhy was my iphone sim restricted when previously my xxx sim was not? no happy that i had to ring to sort it out just before going abroad !phoned you from the airport ! no i ca n't stop the advisor i spoke to was extremely plesent and helped me solve my query .am dissapointed in the company that they did n't email customers about the change of policy as if they would have done this i could have saved the advisors time very good advisor and very helpful , english which made it easier , normally it 's difficult to get things sorted and u have to phone more than once , i wanted my brother off my contract but is a virtually impossible task , and have ended up stuck with him on my contract when he defaults his bills , leaving me in a bad position , easy to get him on my contract though was literally one call and he did n't even have to be with me , to get him off he has to be with me go into the shop etc etc , and he lives 100 miles away , as soon as i can , i will leave xxxphone as u have not helped me with this situation at all ! ! ! ! 3 cus i av to keep on ringin u up every month bill wrong ir been ova charged makes me so sad as it gets me all worked up n it 's nit good for my health condition ad i 've got heart failure i av two contracts wiv u one ends this year and i 'm nit renewing because i got sent to three different departments before before finally getting sent to the right one and no one was helpful my questions were answered efficiently and the agent was polite .great customer service aye ok the service was very good and noha from cairo who sorted me out was as sweet as a nut give her a big kiss from me x everything was great helped in every way thank you the girl i spoke to was lovely , i put 7/10 for the first as this is not a consistent experience the people are always helpful and friendly .due to masts being down lost phone service for 48hours so unable to give top scores but am very happy with xxx it was my second request for something which was not done properly the first time on hold for ages .transferred from 6 different places .being honest shoddy service from such a prominent company good service because they did n't solve my problem . no one wants to help and just say anything to pass the day i do n't think i will re new my contract my phone would not switch on after turning offmthe young lady coul not help me sp advise me to go to a shop if it happens again .shewas very polite and helpful the advice that was given was to take it to a store .i had only recieved it back 3days before from a supposedly repair 2 6- because i habe had a lot of trouble through no fault of my own and to have my confidence restored9 - because problem was resolved however felt the xxx have no idea of the stress it caused to me at a time when i had other stressful issues9 - because adviser was polite and helpful but limited in what they could do for customer resssurance . was n't happy the fact that money has gone out ov my bank account and floating , was told it would go back in my account within 24 hours n has yet 2 go back in to my account poor service and it 's just seems you are far too money orientated the advisor was really helpfull .it was a bad line and i couldnt hear her very well , but i was happy with the help she gave me ,an overall 9 out of 10 didnt tell me 2 wait 24 hours .didnt tell me 2 turn phone off .still doesnt work , these r the reasons i marked two zeros and one 1 helpful wasnt told the right info inaccurate advice .poor service .it 's just been pathetic poor service poor service put customer care centres in uk as abroad cannot help and send u to xxxphone shops , into days economy it a better idea very helpful and helpful the person in the phone did n't really listen to my problem .i told her my daughter could n't get on line on her replacement handset .she then told me to tell her to go to www .xxx .... etc.eventually my daughter sorted put her problem on her own . answered my question when i paid my bill on wednesday morning the lady who took my payment was really polite were as some are cocky and miserable .occasionly i get someone who i ca n't understand because they ca n't speak english .i have had my fare share of ups and downs with xxx phone but nothing 2 bad .so at this moment in time i 'm happy with xxx phone issue was resolved fairly quickly and was happy with the service when i phoned i got through quickly and the woman sorted out my questions quickly and politly . i was delt with promptly and efficiently ! excellent smooth service on the last occasion 7 i have had nothing but problems when i have upgraded to sort any problems is a nightmare nothing is straight forward you get told one thing and it does n't happen you have to ring in to sort out even going to the shop it all went wrong then told it will all be alright .problem still on going from may 2011 if not sorted soon will be leaving as you are breaking terms of conditions .look at my account and see what has been happening . 10 i am still waiting for help called cs as had delivery let down .wanted xxx to be aware in case other customers also being let down and disappointed .staff helpful and professional . i rated high because when ever i have a statement or a query to make , customer services are happy to help and fix my problems . my account has been changed to many times with out my say so , the only time my account should be changed is at the end of the contract or if i request for something to be changed was happy with the service i work for xxx and i know how bad fizzback is because of the service received . completely satisfied with the service as i had a problem paying my january bill and you were all so gret to help me thank you this is the second survey in 2 weeks please donot send me others for a while false advetising was 50 p short as rang 2 times an u still put me bbm on poor delivery service ... poor customer service ... poor communications ... poor network .... ca n't wait to leave when contract expires . the girl i spoke to was really friendly and helpful a credit to your company i havent receive any good customer services all what i receive is a big billsmy phone was without internet for months and none has giving me solutions for itit was a horrible experience full of payement with poor customer service 0 but it nothing to do with the adviser who handled the call . good service it was n't really the persons fault who i spoke to .but when i explained he just said wot was on my account which was wrong but we did resolve by the end of the call .my prob with xxx is my signal its always limited service at the mo ca n't even have a full conversation which is gutting the amount i pay line rental and some of my family members are the same .:-( was happy with the opperator but the call would not have been nessesary if i was given the correct bill in the first place on my latest contract . excellent service , knowledgeable staff , polite and pleasant . mo good it took from friday to wednesday to change over sim cardi was told that the new sim would be posted friday ,it was not !i received it tuesday . i was told it would be live in about 2 hours , it was not live the next day , i was then told that it had not been activated and your operative then did it manually .all this was done after i had made numerous calls to you . no wait to speak to agent .agent answered my question immediately to me this is a very good service . i m happy i 've been with you twenty years and always had a good service helpful attitude , advice solved issue .do n't like follow up questions tho . prompt excellent service 9 somewhat better than satisfactory they did what i wanted efficiently . tour rep did a good job this time but previous attempts to resolve my problem just led to further frustration find the adviser very helpful , why ask for mobile number and pin only to ask again when you actually get to speak to a human being ! just take a look at my account .an unordered iphone was delivered last oct and it has taken until now to sort it out .if indeed it has been sorted out !there is no joined up thinking nor service in xxx customer service ! the service was efficient direct could understand clearly and wasnt passed on to different people excellent customers service to whom i spoke with it never helped as my phone kept cutting out satisfied with q2 and q3 .xxx still expensive compared to other mobile operators happy with customer service team , very efficient .just some small issues remain . because the mistake was xxxs as i was told the freedom pack would update automaticly and it did n't it was when there were problems with all top ups and it was made to look like my fault and that if the problem happened again i would n't be able to have the freedom pack put on , this would not be right as i was not responsable for adding the freedom pack xxx was . ive been let down with my upgrade .broken promises i have been a customer for many many years and have not had much cause for complaints over the years , the service provided is second to none the situation had been resolved after 3 days and 2.30hours trying to sort out the problem it was resolved the adviser concerned worked very hard indeed to reach the correct result and was particularly successfulthis degre e of effort deserves 10s which i can do and thanks which i cannot do cjp i feel tricked into the contract i signed efficient and polite as i said in last text , 1st advisor was updating my phone via remote access , would take a few hours when i looked at laptop , it said if u continue u will loose all data on you iphone so i cancelled process , called back tech support and explained they went ahead to do remote access on pc .when i asked if all my data on phone will be saved he said if said it was saved and it 's all gone .was n't apologetic considering i 'd lost over 1000 pictures and videos o my 2 children and i 'm a baker and all pictures of work i 'd made .just think for something like data it should be double checked that it 's backed up .it 's whats so disappointing it could of been avoided !and the whole process on and off took up best part of my day the chap steve that i dealt with was quick friendly and efficient .no messing about .job done ! because on the last occasion i had dealings with xxx my calls were to long , staff did n't have the proper knowledge i would expect and did n't listen to what i was telling them ended up going elsewhere fur advice very good service did not resolve my problem and also despite informing you of previous issues you only cared about you .sod the customer .i will be changing providers at the end of the contract .you are nothing but thieves .all my family will do same .you will oose at least 10 accounts . the first upgrade person i spoke to lied to me , the second sorted the problem out after much aggro on my part .he then promised if i emailed he would respond asap.that was almost 2 days ago and i have n't heard anything from him .i feel xxx 's customer service is quite frankly appalling and wish i 'd upgraded with o2 ! 9 the advisor was polite and listened to what i had to say although i was not given an explanation or reason for my query . the reasons i gave were the honest truth the person who answered call was rude and was not willing to help or listen until i really talked forcefully despite the fact there was an error caused on your side ... always helpful dates changed on upgrade without notice and service on mobile has been really bad very satisfactory service & very helpful & polite staff . it is a new phone and i had a problem renewing my package .thanks good .service too late to send this text !not appreciated , have to be at work at 4am !i have given you 3 responses and that should be enough .good night ! still have no reception 3days after complaint .in different area 2 txt this call me if you really give a **** because i needed my phone urgently and couldnt use it . **** very good service very helpful in every way there are problems with the online bills .your adviser could not explain the reasons .when the questions got tough , he hung up ! because they were very helpful able 2 i 'd source of problem as with phone not network , but then said read self help doc he would email .never heard from again + left 2 sort out serious + time critica problem by self - thanks for nothing xxx ! good customer service sorted my problem been very fair happy with outcome - with dawn in collections dept thks i had to speak to three different advisers lost contact with third but did not phone back i had to recall ama still waiting for outcome ? still ca n't get my head around the fact that a company such as yours has little to none customer care . 7 sorry ques 3 answered by mistake as at work should read 10 thanks i 'v been askin 4 my internet settings but i never get them and it charges me excellent service .polite call handler the service was quick and everything went smothly .i could not have asked for more . ordered new upgrade on wednesday 18th january .despite phone call to customer service and speaking to a supervisor , who was patronising i still have not got my phone . completly satisfied with xxx . not being told correct information when taking phone and recieving large bills as result 9 cocise information , good explanation and advice patient and courteous manner . the experience was okay i had to call because i had been sent an invoice charging me too much for the phone and showing a delivery cost .i was already annoyed as the microsim did n't arrive with the phone so i had had to sort that out and was paying for a phone i could n't use .everything was dealt with but i expect recompense for my time and hassle .this was n't offered at any stage . because they were very helpful just satisfied .please stop texting because of good services still waitin for cheaper call rates q1 on this experience i would strongly recommend xxx , but could not give a higher mark as xxx have not paid enough taxes in the uk.q2 my problem was not solved , but xxx staff had done their best to resolve the situation .q3the staff member appeared to make every effort to resolve my problem where do i begin ?your customer service over the past 6 weeks has been appalling .i have been trying to return an iphone .i have had somebody elses account details sent to me with a returns envelope , been lied to , kept on hold and passed from departments for hours .finally , you cut mine and my 2 daughters phones on wednesday , all through your incompetence .rubbish service , having been with you for years . i got a good deal excellent xxx staff very helpfull and informative of products available . extremely helpful i changed to xxx because of the reception .but i find it very expensive* .i ca n't download the skipe . agent was really helpfull and explained things in the manner that i understood and made me aware of how to use your inline billing service to its full potential which nobody had ever done before she was a credit to xxx saved me money , courteous and helpful service , top marks , could n't fault it i got a quick , effective answer for my query well becuase i asked your colleague about answer phone messaging and was given the wrong advice and was kept waiting .other than that all was good .thanks it was straight forward . because your staff member from yesterday sorted out my problem because feel like i 've being mugged off an xxx chat rubish 0.1 because every time i ring i am always treated politely and you are always very helpful the adviser was excellent .period . ive had alot of bad customer service .not happy customer at all great service .it was between u and o2 and yours service won it . because every mobile phone i have with you breaks and every time i call your team puts me on hold and calls my phonebill keeps getting mucked around and its not on no empathetic , patience interaction knowledgeable . generally pleased service was v good the lady alex who talked to my husband helped us alot with a our problem !thank u i phoned twice 2 get my phone set up for sending picture messages and it still doesnt work . alround good service on the whole your customer facing staff are very good .however how you productise is awful and very very unclear .people use you because you are a cartel not because you are great . accurate information provided and result of the call concluded successfully . service was great .the only way it could have been improved would be if the first assistant had been a bit more proactive . friendly service and happy to continue contract with new iphone on same tarif .speedy delivery and good to know time of delivery within one hour time slot . told different things by different advisers .no call back from manager .4hrs on the phone .no text message which i was told would be sent to confirm .no call back from original adviser .told liars as a company . overall very helpful advisor was polite but i ended up fixing problem with my email provider .still annoyed not heard back from xxx re blackberry rim issues and still got dodgy sim card that nobody seems to know how to fix .no discounts for service thats not up to scratch .not happy and expected better from xxx ! only took one quick call and the matter was sorted xx got cut of from call and no one called back to help , very disappointed . 0 answered all my queries satisfactorily the service is good my problem was solved poor network coverage in this area .large bills since my last renewal of contract till we went in 3 times to shop .no bills sent only rude overdue texts and this leaves no time to pay .( very stressing ) is that enough reasons .even now we 've stopped the enormous bills , nothing is being done in retospect , even tho ' they admitted i was n't getting my 'free ' minutes .i could go on. .i do n't want to make you feel bad .j tranter my bill never gets taken out on the date that i askd , i have payd a lot ov money on bank charges because yous just like to go and take money when ever it soots yous . she sounded hot ! query dealt with quickly and efficiently happy ! person on the phone was quick and helpful i think this is the best service i got normal internet instead of blackberry internet and ca n't change it so i have to top up again and ca n't use the internet i 've got , but the lady was helpful i like xxx and always get my issues sorted by uk people no overseas call centres .thanks not easy to get through . should n't need to confirm my age as you have all my details on my contract .service can take upto 24 hours not understanding and i woul appreciate not getting txt at that hr of the morning very unproffessional ! because the result i got was unsatified with the mistake was n't mine yet i ' 'm the one suffering for it just every service of xxx phone is a hassle no 1 nos wat there doing always got no network my sure signal does not work i was told to change my internet suppler so it would work it seems sure signals do not work on cable systems i think i will take the advice given but change mobile suppliers xxx has got worse and worse to the stage where you cannot provide a decent level of service . no,thanks ! customer service is outstanding and advisors very caring and kind this call was made for the purposes of rectifying problems caused by previous account review , causing phone service to corrupt .over 30mins of calls to rectify problems caused by poor advice by previous personnel ! excellent on the ball young lady dealt with my query - if documents arrive in the next five days as she promised i will be delighted - mike dracup - regards my phone keeps freezing battery keeps dieing have 3 hours max of battery you said i need new one but have none in stock so i still have to use a faulty phone great listener , understood my frustration and applied her knowledge to break down my enquiry into `laymans-terms ` that left me satisfied and happy .good job ! everytime i have to call i find everyone helpful and they will always go the extra to get things resolved and the last time al got sorted and quickly so thank u my upgrade was a nightmare from the start.yoursale team told me different things evey time i rang .ivwasted alot of my time on a task that should of been simple .iwnt choose voadfoan again . i upgraded my contract one month ago and i have still not received my phone .i was told that it was on back order and i should receive it in one to two weeks .i contacted customer services and was told another week .i left it two weeks , explained the situation and was asked to hang on while the stock situation was checked .after waiting for 15 minutes i hung up .i phoned again and spoke to a polite man who checked and said i should receive my phone in five days ( by 01 february ) . still awaiting two people to get back to me 1 member of staff and 1 manager on bill queries where i have been mid charged ... extremely poor service it takes time to get to the right person , and you charge for the service even if there was no response , not ethical at the very least ! i have had 2 phones up graded and when i up graded i was told what i would get and what the the tarif would be .when i got my online bill the tarif was alot higher than i was told and i did not have all the services i was told i would recive . 8 nobody 's perfect ! the help to resolve my problem quickly not at this moment ive been trying to get answers of why i put at 20 pounds pack to the money out my phone and didnt give me the pack it took all my remaing credit left and not even an apoligie thats why im changing net work the lady was very helpful and friendly and made my query very easy to sort out x never phond me bake sold me somethink i did not wont : ) poor customer service .sent phone to repair centre .they caused another fault and all they could give me was 25 quid credit service is gd but could be improved , plus think you could offer more offer got the answers and device i needed because you asked ? really happy with the customer service i got on the last call .the first call was good service but the order wasnt completed properly and the white iphone which we upgraded to we then could n't have for some reason .very annoying as now we have two black phones which is confusing .hence the mid range scoring for satisfactory outcome . advisor was friendly and very helpful call was well handled and the staff helpful . 4 very good service thank u all every time i ring up i get told different things every time , coming up 4 renewal but may cancel contract had enough . . the agent could deal with my problem , because it was a handset fault , so i was told 2 go bk 2 the supplier .who was car phone warehouse .it was just this matter xxx could help with .all other matters xxx have always helped with my problems . i enjoyed talking to victoria she was very nice and helped me out alot as service was quick + easy very helpfull and friendly and knew what they were doing advisor knowledgeable and helpful very friendly & helpful advisor excellent all round service equals high ratings !thankyou xxx ! service was ok , could have been a bit more friendlier and asked if i wanted to be helped with anything else which i think should be standard customer service practice .just my opinion . 3 missed delivery slots and hours wasted on the phone to you trying to get updates .very unhappy customer quick hassle free and excellent service it was nice and easy .it was no problen problem quickly sorted out in a polite and efficient manner .thank you . because that the service i got i found out what i wanted to know with no bother ring me and i would be happy to tell you because they help a lot in any problems or consequences that accur i did staff member helpful , but service available to me poor . bad experience with xxx alot but getting better it would take 2 long but im happy 2 make an official complaint ive been inquiring for over a month wirh regards to my dec bill which i was told .iwent approx 8 hours over my limit which i couldnt understand .trying to biew my bill online proved impossible and on 2 occasions had to close and register my account again .i still am unable to view my account for december and i really am not happy about paying for a bill that i cannot view . i got the answers to my enquiry as always professional n pleasant service-thank you you did n't listen to my problems and were n't willing to help or be flexible in any way .i will never use you after my contract has finished . somebody has opened an account in my husbands name on contract when he has a business account with my name on it an they would n't let me deal with it as i 'm not put down on the account well my name would n't be on it as he did n't open it he is self employed and works all and long hours by the time he gets in he ca n't sort it as your operators to deal with this close at 8 very friendly and helpfull query sorted efficiently . the professionalism of the staff and quality of service is extremely good .keep up the good work . because the call went smoothly without any problems and was conducted in a friendly and knowledgeable manner carly was great 8 i told the adviser not to take payment out yesterday , and payment was took , and i am now over drawn with bank charges , also adviser did not ask me any secruity questions , it could have been anyone accessing my account misinformation regarding upgrade by xxx and a revoked commitment on dates added to the fact i have a handset which clearly does n't work .usual intransigence from xxx where loyalty goes unrecognised .time to go to o2 i think i was very satisfied with the service . you cost me bank charges as i asked for my direct debit to be changed and then was n't after being told it had been .i will never trust xxx again after all the years i 've been with them because my query was dealt with quickly and the advice given solved the problem :-) you do n't offer a complete package that suits me .and having to ring every month to get my package working is time consuming and ludicrous in this digital age . xxx are the best phone company and i 'm always satisfied with the service i recieve i thought the information was good but it is unfair that because i am pay as you go it cost 25p to as a question and people on contract have this service for free . the internet on my phone wo n't come back on .the advisor talked me through everything because i did n't really understand , very helpful .i may have not done the right thing .although the advisor was lovely the internet is still not working . staff helpful and friendly , sorted problem hopefully 8/10 she did what she could tech support let her and me down by not following thru because u ask 4 them . you shitshiv i have been overcharged on virtually every bill that xxx has ever produced .also credit notes generated do n't automatically get deducted from the direct debit . the advisor i last spoke to was very helpful wiv everythin , more helpful then any1 else who 's tried to deal wiv this problem , the problem has n't yet been resolved , i 'm still waitin for xxx to deal wiv the problem & get bk to me always get a lot of helpful advise from you , by everyone , thank you the response time was quick , and during the call the adviser did not waste my time with unnecessary questions .thank you due 2 unforseen reasons my partner was injured at work and we were struggling 2pay bills , our phones were cut off which makes us think that xxx showed no sympathy , which is why we r think of changing tariff from ur company 2 another company i got the required result yes i had a death in the family and me a and my partner did not go to work i let my partners families use my phone to tell everyone wot had happened and use were very understanding thank you ive never had to wait so long for a phone to be delivered , and being told i 'll just have to wait has lowered my view of xxxphone immensly !my friend had a similar problem with another network and was offered the next phone up for the same price as compensation ! ! ! ! !i will change to a different network if nothing is resolved tommorrow ! ! ! ! ! basically because xxx messed up royally when i tried to upgrade my 3 account handsets .final delivery was 2 days late ! xxx staff have c|fidence with their product it reflects in the way they deal with their customers excellent work the lady i spoke to was very helpful but the problem prevails - no network coverage in postcodes fk1 and fk2 which is where i live !problem is now at least 2 weeks old , not good enough ! i had concise accurate service call that answered my questions quickly politely and in friendly manner it makes such a difference when its an english person that i spoke to .so many companies use abroad call centres , please never do that ! ! ! ! !he was really helpful when i called and he assures me the problem is resolved , i sincerely hope it has although i will not know for sure until i check my next invoice ! because the customer service at xxx is rubbish and i am sick of having to be the one to contact you to get things sorted ! while your staff are always excellent , & i do prefer them to auto , your automated service continues to be unreliable to say the least & with the high international profile of xxx this is totally unsatisfactory ! you chage far to much when i go over and as a single mum i need my fone n carnt afford ur prices much better experience today than previously i spoke to several people , who were all very polite but the query i needed resolving was nowhere near resolved , i was pushed from pillar to post .i expected a lot better .although ur members is staff still have good mannerisms as i admit i was n't the happiest of people and they handled it well happy with the service completely but not about the excess due to get my phone fixed xxx service generaly good , operator pleasant and helpfull , however , he could 'nt answer my enquirey , and the fact that i 'm charged a fee to find out why fodafone had n't renewed the package automaticaly . because query dealt with succincly and problem resolved fully & promptly so could n't hav done more u asked me 4 them ? the overall service from you guys is very good .but the agent who i spoke to initially , i could not understand him , and was difficult to get through to him what i required , mainly i just could not understand him your phone warranty expire date is extremely confusing , your staff told me it was in feb but apple said it was in jan - the date when the phone was delivered not when the contract starts .but anyway saying that your staff was still very helpful in arranging for my phone to be sent for a repair .thanks ! i. cancelled my contract on 2nd january 2012 by e-mail , i was told by one of your operators that this was the only way to end my contract .however , when i rang to check that the contract had been cancelled , i was informed that it had n't been cancelled and i had been charged for another month .i find this unacceptable as i have been told different information by different people and have to pay for another month . because what i was phoning for was n't resolved all ways helpful and understanding n 2 nokia handset were faulty , and delivery only arrived after repeated calls over a 3 week period , finally when the 3rd handset arrived it was without a battery !i was told to either go into a store in cardiff or buy one on amazon ?i 've been told that 40pound has been credited to my account , but i still have no working mobile , please have someone call .me , i m 68 my wife is 65 , it needs sorting now! ! ! customer service operator i spoke to was polite and efficient . always very satisfied with the service provided to me .staff are very friendly and helpful all the people i talked were very attentive , listened my requests and give me a solution. . the representative i spoke with was very helpfull and everything went to plan very pleased as i have been all along with xxx , which is over 20 years now . it was a straight forward query that was answered directly disgraceful customer service i always find that when i call about anything they could not be more helpful and are always polite no fussing . yes i had no clue what was happening with my phone and when i went into the store and exolained the assistant spent a lot of time explaining and helping me with my problems he was excelent thank you you are helpful if you took the trouble to read my replys you would know the advisor was very polite and helpfully and sorted my problem out really quick the representative was very pleasant .she showed a real interest in treating me as an individual ! beacause she called me a dwarf good services and help xxx service provider is very understanding .they also deal with queries and problems effectively .i have used and is still using other service providers and xxx has been the best ! ! very happy customer i am . overall ok was nt happy been charged 4 call 2 activate top up 0don delaneysent from my htc my problem wasntt dealt with excellent service xxx text msg arrived with some text missing .i tried 2 reply but no luck .then another sms came suggesting i tried replying 2 that .no luck .i went instore but staff told me 2 call 191 .so now i am out of pocket n no further forward . do n't understand question .i would have thought my previous answer tells you the woman was nice to speak to and got what i needed gou the info required clear and explained i am still waiting for issues to be resolved from back in last july and no one seems to want to phone me back and the issues still have t been resolved i found the last unhelpful and did n't seem to understand my query had to speak to three different advisors and mess around with the recordings at the beginning .and your hold music , which i listened to for ten minutes , is awful the guy was quality ! ! top geezer ! ! you are texting me at 2am in the morning **** off ! ! ! ! !is there anything you do right ! ! ! !after you resolve my quesry you dissapoint me by texting at 2am ! ! ! ! ! what 's wrong with you people ! ! ! ! ! ! the person dealing with me was very clear , very patient ( i am not young ) and very polite the man called dave was very kind thoughtful , n really listened to my problem n he resolved it n helped me as well n very sympathetic it is people like him who make me stay with xxx .i really think this employee needs a good pat on the back and alot of praise n he the reson i scored 10 's and my partner n kids could n't believe how kind he was lack of information regarding terms and conditions of products provided , as well as lack of empathy with regards individual situation .unwilling to go beyond the given guidelines of superiors in order to reach higher level if customer service .come across as stoic and monotonous .generally unimpressed with all staff however samantha taylor ( from lsg insurance ) not entirely unsatisfactory . unsatisfied with service i spoke to some one called ben he was under standlng **** phone **** signal **** price ?overall - **** 10 xxx is the best moblie network i was promised a call back today which i have not received so problems not resolved i have lost a lot of my money because some people send me **** texts .can u refund tht money ? i resolved the problem myself . chap i delt with was really very nice polite and helpful . . 5 because in general , customer service is averahe .sometimes good , as per previous correspondence but often dire to the point of frustration have been happy with xxx 4 many years . no cos' my problem was answered straight away without any fuss i had great help when i called the other day , the young man was helpful , polite and friendly !wish i had got his name so i could tell you who it was , thank you . down to earth helpful friendly service my bill was n't explained fully as his computer crashed it took over 40 minutes for my call to be answered ! had no mobile signal for nearly 4 weeks , was n't resolved on my call but have had my account credited as a result of this .still not resolved since my call on wednesday . polite knowledgeable nd gave me what i needed to know most of staff at call centres do not have a clue . had a request .got a quick resolution . yes but not in a text excellent , pleasant and quick service by three separate individuals . dealt with problem quickly and efficiently .but main reason was no wait on line when calling the call centre . i have been a xxx customer for over ten years and i find friends and family extremly good and he ten pound monthly pack with mins and texts .but i have found lately that the network keeps going down and if i changed to another supplier that would be the only reason because i top up online 10ponds and u take 40 then say u sort it then dont no ? because that 's what i beliecw is true fast service/ good manners no long wait and have always sorted my problems out well ...i ended up with what i wanted and you made more money ... bills r bigger than most mortgages v.a.t .is huge an as soon as my contract ends im off xxx make me unhappy goin with 02 asap i managed to cancel two unwanted ongoing expenses . overall a really good service however it was let down when a promised call back did n't happen . person .i spoke 2 was polite and courteous . because one of your customer care team , called me a liar , mmmm good customer care ! end nope prompt , professional , and a result better than i had hoped for i have had trouble on and off for years , my self my husband daughter and son have contrcts with you plus extended family , my self i had trouble getting new phone now my son has now been told the phone he got was free and today had bill for 83 pound , you are not right between us we 200 pound a month and treated like **** , sorry but in the last two weeks i have spend over hour on phone sorting things out , it made me very ill 10 plan changed without request .theni was blocked from online !last person i spoke to resolved problem very quickly . 10 the girl on the fone was nice , but she was the 3rd person i spoke to , the other 2 cut me off costing me 75p and the problem was only half fixed .i give up and am going to get a tesco mobile contract .shame as i 've been a xxx customer for 14 years . because the way have been treated , everytime i ring up to talk to a advisor there always lie to you .everytime you ring up to sort something out wit your phone , there said have sorted you check to see if there have its still the same .and stupid charges there give you .and that 's why an leaving xxx to go on to a next network . i was very happy wit how the advisor helped me .thesolution given seems to hav worked . happy with the customer service . the service was brilliant and helpful wasnt very helpful just kept saying couldnt do anything to help and acting like he knows better rather than helping and being very matter of fact i am very pleased with the service and the helpfulness they give my call to 191 was excellent , victoria gave me the details of the persons i needed to contact by email and reassured me that all would be sorted and ok ...i had to give a 0 for question 2 as not only has it not been resolved , nobody has responded to my emails , not even to confirm receipt of them ! ! ! ! please help if you can ! ! :( excellent customer service very polite , well spoken and sorted everything out .could n't fault . i work for xxx : ) dealt with an issue not resolved through the website without issue she was well trained , solved the problem in a matter of time .deservetop rating because i sent my phone 2 u 2 get fixed & it came bk broke .so i 'm left with a broken phone .and will never recommend any1 or give xxxphone in my life & been waiting 4 2 wks 4 a manager 2 call bk .is that great customer service ? i think you have the worst customer service .i had the worst experience in the past months .i had no choice but renew my contract but i wont renew again . because u asked me 3 questions you said !no more adviser was very friendly polite and very helpful and eventually solved the problem for me was a good service i have experienced very poor service with customer services from many different companies recently .the lady that answered my call , christine was very helpful throughout the call.good work xxx & christine .keep it up wasnt happy with outcome just generally disappointed with the level of customer service and aftercare recently ! ! ! i found the young man unhelpful with my issues , his tone was very abbrupt and at times ignorant . it 's the way a felt with the way my call was handled overall fantastic service .great support , friendly .highly recommended i have not had a good & high level quality and performance service from xxx in the last let say 3 months i meant to press 10 but pressed 1 and send in error .sorry ! they hung up on plus ur network is not gd at all will b moving to 02 he answered my call and dealt with my enquires outstandingly . i gave `only ` 7 on the first question because i do n't think i would recommend xxx to anyone in the future .in fact i would like to have a provider who gives me a call when i spend 1600 minutes at the phone while my monthly allowance is 900 min and gives me an advice about upgrades on my plan which could suit me better !i am in the sales and i personally consider my customers as they were gold .i honestly do n't think i will stay with xxx any longer after the end of the contract .altough your customer service has been nice and smart to follow my instructions on rising the number of minutes i do n' think xxx deserves my money . called to change the contract for next year and this was done efficiently with two calls well we have contracts and in that we get a bundle with mins data if u go over u get charged fair deal when u do n't use them all u take them away when we have payed for them .plus call charges are too high compared to other company 's it was a great service that was given and everything i needed was supplied . good service i was with xxx 4 prob 10+ yrs ,but cos i had trouble few yrs back would not give me contract ,very disappointed reason being my problem was not solved at all and to send a text at nearly 1am to ask this is really not on some of us have to be early for work this is a complaint about timeing no problems and quick service . good quality overall . a very good experience unhappy with network provider politeness , effeciency & understanding . the man went quiet sometimes which led me to think the phone had died or something .i do n't get brilliant signal all the time on xxx which is why i gave my 1st answer . because it took 4 days and speaking to 5 different advisors just to activate the voice mail ! ! ! the lady i spoke to was helpful reason being like i said xxx can never seem to deal with a matter in 1 phone call .youthink they have until the followind day u get another msg from them saying your bill s overdue ,after spending 30mins explaining yourself the day b4.theynever seem to leave a msg on the computer so u find yourself repeating over and over again .alsoits a rip off that u have to pay 4 itemised billing and to pay by dd each month fone and i wil xplain always having problems with xxx .average network . 3 everything i was told sounded great at first but money has been taken from my account , i was told i would n't pay anything for the first 2 months , i 've rrecieved no emails st all confirming details of the phone , i did n't even want the phone but xxxphone were persistsant they could better my o2 .service once this is sorted i wilrl go back to o2 , i fe the service had been awful start to finnish would not recommend xxxphone to anyone like xxx excellent customer care and help i gave those ratings as the young lady gave me advise i was not told of when i last rang , which would of saved me having 2 ring again , of which i will be able 2 do nxt time . everyone was very friendly and welcoming but the prices are a bit high xxx has been good to me thus far 10 it was just very good & quick service . 1 .no customer seats .2 . 2 ears 1 mouth .listen 1st3 .good product keep shops clean n focus on d customer.look at apple ! the assistant was very helpful in the shop , very informative . salesman did not tell me about sd card for storing music , so i had to go back next day to get one .i would have probably bought an iphone if he gave me that option .however he was a good explainer . smart cheerful staff who knew what they were talking about very helpful salesman .nothing too much trouble .took time to explain all my options and find me the right handset and price plan the assistant was very friendly and i liked her attitude the lady was very helpful and showed me all i need to know but i wish the tariff was a little lower but i have been with xxx for years and do n't wing to change x v helpfull got 5 pounds bill reduction pm overall the service provided was very good .ashley in newbury was very honest and helpful .he helped me decide on the best phone and plan to meet my requirements . good but not perfect .how ever , i was glad to see someone instead of dealing over the phone . sales person was very knowledgable and efficient .all very easy .thanks very helpful staff in banbury store very poor customer service . the lady in the shop was very helpfull and not pushy 10 professional service and very helpful staff . person was very helpful and took the time to listen to what i wanted and needed all four advisors were very polite but left hand didnt know what right hand was doing ! problem was not solved i still ca n't get on my blackberry applications customer service price comparison and mobile phone range i had huge problems with my phone ,and the service was relieving satisfying - the problem still seems to be around ,but anyway ... the reason for my rating is to improve the quality and service provided by xxx you sent me a number to pay my bill i could n't use as it was blocked and the response when i picked up my house phone was that they have had problems for a few days slow to sort my problem out , and was given no incentive to stay with xxx , i may change when contract is over .however , i felt the person i spoke to has his hands tied , up to you ! u said 3 questions not 4 . have not resolved this yet terrible advise from one of your advisors ( which turned out to be false ) , a false promise to get a manager to call me back , and a failing website when i tried to email you ( which is still broken ) bad signal , internet slow , expensiv bills , my phone / blackberry are finish after few months and when i came in your shop in town centre - northampton they give me only a stupid explication thanks for this profesional advice .a have a bussines contract but i 'm not happy .in the future i change the operator . the rating were because of the helpfulness of your employee , an their polite manner . had to ring a couple of times to sort phone bill .im hoping the bill comes next month at the correct price plan .thanking you .s.gillam helped resolve problem .gave good advice .p very good overall service the usual excellent service i 've come 2 expect from 13 yrs with xxx ,many thanks :-) i stil havent had the message sent to me with the internet settings and have no internet on my phone the reason for my dissatisfied rating is because i tried to upgrade a phone on my account , your website said i was eligible however it wouldnt let me complete to the check out , i tried again a few times then i called and your adviser said that i could upgrade and to try the website again , this was a few weeks ago , i tried to upgrade again earlier this week and could n't .i called again and now i 've been told upgrades online have stopped , no one mentioned this to me at any point when i called , now i have missed the chance to upgrade which has made me very annoyed that i was n't informed i have been a customer of yours for over 12 years ! ! i have been a long standing customer of xxx , i believe in taking good care of good customers .the error was a careless one . i was satisfied i had to phone 5times in 1day just to get my freedom freebie because i 've got to go all the hassle of getting a bank statement from the bank to show that i 've been charged for an overdraft good but not overly enthusiastic the lady i spoke too was lovely i had to ring twice and i was hung up on once no every two weeks i make a payment of my bill and ever since i 've had the contract you have cut off my phone for a week i lost out on work because i could not reply to my boss because of the service i rece ived .i was very upset but becky was efficient and polite and this is something a lot of employees companys do not have .my problem was solved . thanks for asking the guy that talk to me is very best worker even he listen very well he did not mind about my english and he take his time to talk to me and explain a lot of thing for me about xxx dont u think txting at this time is inconsiderate ?no more replies again from me .byd bye . 0 to improve your services in the future . very helpful staff member .she made effort to resolve prob .have been offered credit on my account but have yet to see it . the operator i spoke with was excellent his customer care was excellent he sorted my query out without any problem and arranged for my bill to b credited and apologised the praise is for his assistance please pass on my comments .i am a customer service champion where i work and hope all my colleagues treat enquiries like he did .mrs brewitt yeah , i spoke with your rep to set up a payment plan to clear an outstanding balance over the next 3 months .they seemed pre-occupied during the conversation and failed to inform me that i had to cancel the direct debit my end .the outstanding balance was taken from my account in full meaning i missed my mortgage payment and other important very important bills including my daughters child maintenance , that 's the reason i scored zero because i feel i 've had a very poor service in relation to the amount of money i give your company and i 'm not very happy at all .the next rep i spoke to told me i would have to go to the bank to get the money back - too late and was also very unhelpful .0 's al round sorry xxxphone .i was only to happy to answer your questions today . when ever i . have had to ring you , all of the staff , have be helpful , and courteous .just one more thing polite , which goes a long way . good service customer service was very good , i was not mislead and my query was solved professionally and efficiently .give that girl a pay rise ! : ) was asking to upgrade 3 months early wouldnt let me even though iv been a loyal customer with xxx for over 10 years so i was a little disappointed and found the oparater unhelpful . was told lies about the cost of your service the representative was helpful , polite , patient and solved the issue quickly showing good product knowledge .could not have been better . been with xxx for years v happy with the service i receive nice polite guy ,listen to what i had to say . quick and easy replies i was promised phonecalls i did n't receive , someone lost my phone at the depot and i was not told until 2 days later , i stayed in losing money to wait for a phone and it did n't turn up , i 'm still waiting for it , and this happened to me last time i ordered one . polite .to the point .friendly .a nice guy . since i can remember i have been with xxxphone and always received good service . good customer service and aftercare xxxphone are quite good at customer relations i chose 5 for all because the first time i called i was given the wrong information .i checked on you website and called again to check that the website info was correct . 10+ the lady was very pleasant and solved my problem straight away thankyou x no one has called me back as promised from the exchange team to organise replacing my broken phone .very , very poor service , your company should be ashamed to treat a long time , consistent and loyal customer like this - i need my phone for business and with things being hard in the work place i ca n't be without my phone at this time .nick .0774 8554289 ordered iphone 4s 64gb from xxx web , order cancelled by vodfone trying to get a iphone 4s 64gb from xxx .still unsuccessful . this i assume relates to the call i made about registering my new sim card and that was sorted very efficiently and well .on the other hand the service leading up to that stage was far from good and so i would have doubts about recommending xxx with that in mind . the guy was very helpful good people fantastic .service very helpful chap and nice to be able to talk getting charged for a contract i do n't even have any more ! i was very satisfied with the outcome of my ball because i was happy with your services thank you phone problems seem ongoing ! nice , friendly and pleasant to talk to . had it not been for your advisor who was really helpful you would of lost a customer but because he listened and dealt with the problem properly we stayed i always get a good service when i call , just a shame i had to go to car phone warehouse for another xxx contract as you could n't match there phone price .i would have preferred to stick with xxx direct .apart from that certainly no problems with my experiences . long story call me an i can tell you service was quick and efficient and the operator dealt with my call without having to put me through to another department even i 'm pretty sure i selected the wrong option on the automated system before hand 8 good , efficient customer service .despite calling 3 times previously to fix the same issue and spending over an hour on the phone this time the agent was great . the person who helped me was very professional . adviser was knowledgable and helpful and new phone was sorted quickly . got a blackberry 9900 it crashed !got anpther a week ago the scroll ball keeps freezing , sick to the teeth ringing up about it !told i cud get a new phone a samsung as i only had the phone less than a week !now they wo n't give it to me !worst network to b on !very arragant staff so unhelpful !i have been a customer with u for at least 15 years !give me o2 anyday !nightmare !yous are definitely losing your touch ! ! ! ! cos useless no reason but do need 2 improve customer relations . lost faith in xxx after the way a was treated last month ! because the service given was good , but took about 40 minutes ! i have been waiting for weeks to resolve the matter of my bill .i have written twice and not had a reply .all the advisor told me to do was email and wait for an advisor to pop up for live chat which did n't happen so i am still waiting a response . i spoke to a human and received prompt friendly useful advice . customer service gave the impression of being either unwilling to understand or incapable of understanding the mistake on my invoice which has resulted in my being overcharged .they seemed just to want to get the problem off their desk .the responses i received were somewhat repetitive which may of course be a training issue .i was informed the dossier would be passed to another dept ( that i am apparently not permitted to contact ) and that they would pass judgement in an undetermined time frame of days to weeks .if they agree there is a mistake i will hear from them , if they disagree i will hear nothing .to summarise the mistake vf passport , which is part of my contract , was not implemented on a call made whilst i was abroad , so instead of being charged '75p + home rate/bundle to make + receive ' , i was charged a higher rate.to sumnarise the reasons for my low rating of xxx are as follows ; ( a ) the approach of customer service , ( b ) the mistake has not been rectified and i do not know when or if it will be resolved , and ( c ) it is not possible to contact the competent dept .to get the issue resolved . 10 poor solution no good & efficent i 'm waiting for a refund that 's taken over 3 weeks and have had to chase its taken me overdrawn not happy because the advisor did n't manage to solve the problem , said she would call me back within 30mins after she spoke with her supervisors .she did n't call back that day , or the next , so i had to call again the next day and start over again .very disappointing the customer advisor was polite , helpful , i could understand what she was saying and vice a versa .she had time for me and i got through quickly .thanks service was brilliant the service was very good because the customer service person was helpful , knowledgeble , they listened and dealt with the problem wonderfully , i have bern with xxx for years now , i have recommended friend and will continue to do so , your representatives do you proud ! ! ! customer service agent was fine - polite , attentive etc . however i had 2 wait over 2 weeks 4 an imei unlock code n even then it was n't emailed 2 me .so although staff were gud xxx in general should have done better ! ongoin problem re account purchases & internet problems .feel not important , just someone person with 4 numbers .wife wants 2 change phone provider , think wil change soon .not happy u text 4 feedback over a 12hr period . very helpful fast , efficient , friendly , polite . xxx phone has good signal were ever you go .the people so polite and very helpful u can understand them and thay fast it answear eny quest you may have for them . i asked why the signal in the glasgow area was so poor since the 16 of december and he said there was a problem which is being sorted .he could not give me timescales .the service i am getin from xxx just now is poor as the signal is very bad and i am missing calls and i am paying for an internet service that i am very rarely getin use of .my main complaint was that he blamed the fault on my phone which was just rubbish .so i am nt a very customer at present i have been struggling for sometime to set up security pin number your rep resolved it in 2 minuter thank you i find it very dificult 2 get any proper in4 from xxx 4n now as there r no shops ?& wen u ring its press 1.2.3 .then u d|t get right ann 8 three times i was hung up on in the space of an hour , and the advisors gave me false information . did n't work when i tried to solve the problem online myself ( removing content control ) but the person i spoke to was very helpful and did it straight away . i was happy because they was able to help me with my question nothing to do with being woken at 01.40 ! i unlocked an iphone from another network and moved to xxx freebies in november and as at this morning was still trying to get the web bundle to work .been in store several times and called 191 and finding no one willing to really sort it out .each call just gives me one more additional step that involves me waiting another 24 hours and then i find it did n't work .now resolved i hope , but found out today that every sinc with itunes will reset network setting to contract default of wap.xxx .extremely frustrating as was a christmas present for my wife . i was told i could upgrade in february , then it was changed to june without being informed , i have also had billing problems with my phone all year and thought my upgrade would be honoured as a good will gesture ! ! but it was not i will be leaving xxxphone when my contract is up nothing to do with the person who i spoke to really but i 'm just fed up with xxx and will be changing contract as soon as i can .i get really bad reception even though we have bought the sure signal box and my phone always cuts out when someone phones me so i have to at least phone back twice before we can have a conversation and that usually cuts out again !i 'm always hit with big bills which i ca n't afford and quite frankly i think you make my bills up at times !that 's what i think 0 0 0 0 most definitely would not i am so frustrated with xxx service , network and complaints procedure .i would like to speak to a manager to discuss our issues .unless things improve greatly we will never use your services again i never got a satisfactory ending to my complaint and the nuisance texts are still happening .tonight so far i have received over 40 text from that number .i refuse to change my number , why should i ?you must have something in place which can do the simplest of things , i have an iphone which does not have a blocking device on it but other phones do , so there is no excuse for you not to have that facility .i will call again tomorrow so let 's see what other reasons you come up with not to block the number in question . the problem has not been resolved .tech support suppose to call today but there is no call , hence no solution so far . very good costumer service but took too long 0. ` q iou you ask me to ok have been with you for over five years and sevice on the phone has always been helpful and profesinal the reason i rated 10/10 for all three questions is because i rang up for a deal ane ended up geting a better one due to the friendly man i spoke to through customer services .he was very helpful .thank-you ! after 27minutes of being passed from one tecnician to another .i walked to my local xxx store + saw someone there friendly , all questions ansered , helpful ive always found xxx a really good network there is great offers and friends and family is really good as i live a fare distance from family so we are all on xxx so we can talk for free fantastic keep up the good work . because i pay way too much and disappointed that i do not feel valued as being an existing customer very good network because i called up re a query and the advisor executed it quickly hassle free no overseas call centre ca n't speak english wind up pass from pillar to post fone call , all handled efficiently and i 'm happy wit that .so ten out of ten . having problem after problem with xxx and there 's always an answer for why you ca n't do this and ca n't do that . good service the person i talked to was helpful but had to go on another computer to solve my problem so i was put on hold good service i have never had a problem with xxx thanks :d (y )richard poole . because you were very helpful you answered my question satisfactorily bad customer care for customers and unfair charges when you need to speak to customers services when you are the provider of the service when there is an issue or problem why should the customer have to pay the charges when its customer care . no the lad on the phone did what i asked but was so miserable i though he was going hang him self after the phone call . because they were meant to send me the settings for my phone so i could send picture messages and i 'm still waiting ! your people were very understanding to my problem and solved it i do n't need anymore than that thanks i feel as if i am being treated like a poor customer poor service e.g .transmitter failures .lack of warning about roaming charges if you go on holiday abroad .the company has no respect for its customers and treats them as mugs prompt service demonstrating good knowledge cause ive used xxx for years know n evrytime ive spoke to sumone on.thephone ive never had no problems no rudeness top service all through excellent person advising who dealt with and pinpointed my requirements q1 . initial query dealt with professionaly q2 enquiry dealt with well although i felt i was misled to a degree q3 once deal was sorted agent was very efficient quick service did not resolve my issie . : ) xxx customer service is very poor the way it dealt with my query and called me a liar so for them reasons i will be leaving you at my first a available moment . asiting to release bar on i phone wilts ' i wos in india not carrying out my request no response to email complaint .leaving xxx . i have always found that whenever i have had to call xxx the customer service has always been really good and if they ca n't help then am put through to the relevant person . there were good but not brilliant fast friendly and very efficient service i had a payment promise to pay on the 25 jan which i did pay however i was cut off a week before this date and then on the 26 after i had already paid the day before i was cut off again very poor service i also sold my phone bak to xxx 2 get credit off my bill no one new anything about it again very frustrating poor service 10 i believe she gave me more than expected and extremely knowledgable advice ! ! i could not get my problem solved and had to hold 10 minutes for your guy to check with his it team . no i had a message that if i top up my credit will be doubled .gtopped up 20 in 10 but only have 10 doubled .gr a cheat and i will sue the company for deceiving me . good service from craig but not able to sort immediately my bills are way to high !and have not been fixed x9 no liers do n't know what they are doing .fucking use lessfrom the md/ceo down your **** cheating lieing arse holes charging for services you can / do not supply . very quick service i was pleased over all how quickly and easy your help was , was n't waiting long , someone understood my problem and able help .thank you :-) you have not delt wiv my claim no matter how many times i payed to talk to them i feel as if orange are better if you call me i will you were very helpful . i will tell u when i see progress so far have been totally disappointed since becoming a customer in august ! got the digits asked for right away all my questions were answerd in a satasfactory & professional manner . they were helpful as everything i needed sorted was done quick and efficient .and adviser was friendly and could n't fault at all my query was answered rapidly and left me with no further questions good quick and easy service totally reasonable and practical advice thanks friendly & efficient in resolving my issue waiting for over three months for bill query to be resolved .all xxxphone able to do is cut off phones once a month , and still no bills , invoices or resolution to original enquiry . no the assistant was very helpful sky has been great , they are very understanding and very good at their job . web site wouldnt register my account 4 freebies , kept reject pin u emailed me .advisor finally did it by phone . i ordered a new galaxy phone on tuesday .i asked for it to be delivered to work .the person i talked to said he would send a text confirming the change of delivery .no text was received .i phoned again and was told that the phone was definitely being delivered to work .cutting a long story short , the phone was delivered home .i had to leave work early to sign for the package .once i had the phone i found that my old sim would not work .i ordered a new sim and it still has not arrived .i still cannot make calls with my new phone .your customer adviser was not sympathetic . i have 3 phones with you and it took 5 months for you to sort my price plan out to the correct amount great service extreme problems wiv xxx .was not the advisors fault . was due for a upgrade on my phone on the 14th of feb but when i went to check on the computer at it again it had been changed to may , i rung and asked why my upgrade had changed and the advisor told me they had stopped doing the early upgrade and that it was in the terms and condition that they could stop it any time , having looked through the terms and conditions i could not find this , when i took out my contract i got told i was able to upgrade 6months early and now it had just been stopped with no warning or letter .my iphone is broke and i did not want to pay my excess so i was just going to wait for my upgrade but i can not do this now and have to pay my excess . no service again since 23rd jan also no service for a whole week in december all i am told is engineers are working on it not good enough im afraid will be changing networks soon took long i had to call three times to sort out the issue my problem was not resolved to my satisfaction professionaism . happy so far with the service i have received . prompt ; knowledgeable , efficient service rude person .no knowledge about online billing . o00 i have had some issues in the past and found that all the people i have spoken to i cannot fault them and the service that xxx give i have alway found xxx extremely helpful and understanding good customer service and delivery for online orders i like vford tried to pay bill on internet 3days ago , was sent an email saying payment was being processed , but never completed .hence i had to ring , happened last few months .asked about upgrade for this handset as battery was losing power was told october i said it says july on line assistant said oh yes if you do it online .only want to renew a phone that 's not working properly we have had since jan 2010 . my reasons are because i was treated unfairly and am disgusted with the way i was spoken to and my problem being dealt with , i will never recommend xxx to anyone and will not be renewing mine or my familys contracts with your company and will never use your services again . fast and efficient unexceptable excuses for not being able to change a tariff phoned up to get settings for internet and get told they have been sent in a message but never recieved phoned again next day then was told you dont do the settings so called back next day to be told again that you do but still never received the settings so today i phone to be told again you do not do the settings all round good customer service overall good satisfactory service my wifi never works , which is nothing to do with my wireless and the minuit i got through to an advisor he put me on hold for 3 minuits for some reason and when i was asking him questions e just mumbled and i ended up answering my own questions .their was alot of carry on in the background ( which i 'm not against as people have to enjoy work ) but he did n't seem interested in helping me .i work in customer service and he was very poor i have been trying for 5 months to have a text message sent each month to advise the amount i will be charged for that month.each time i speak to your advisors they assure me this is not a problem and will be done ,it never is.the reason for this request is that i travel a the problem was resolved quickly and to my desired ends . i have got an iphone4 on a 24 month contract .however , the warranty on the phone only lasts for 12 months .i think considering the amount i paid for the phone and pay each month , that a little goodwill should be offered when a contracted phone starts to fail from no fault of the user .so now i have to pay to sort out my phone or i wo n't be able to take advantage on my contract .i think that any phone on a 24 month contract should receive a 24 month warranty .as it stands i doubt very much i will be renewing my contract with xxxphone . helpful but slightly hesitated in digging to root cause of issue . quert was resolved perfectly , advisor was good but made to feel by xxx like my business with them is not important .will be cancelling both cotracts . good clear accurate advise . lady i spoke to was helpful , polite and friendly and made sure my questions were answered and resolved . in retrospect , q1 should be rated 4 , original tarried not transferred over when i upgraded to iphone , dispute going back to shop to ensure this would happen .q2&3 were handled well .no apology given for mistake tho .no explanation . yes . i 've made 5 calls over two days , been told to 'be patient' , had emails sent to me containing info for wrong model phone , and still you have n't solved the problem !hence zero ratings . i did n't get the help i needed i believe my bill for december is over charged .talk to three different advisers over the course of last week and every one give me different figures for use of my inclusive minutes and the way bill was calculated .i requested a full break down of my usage in post and some explanation about calculating but the last adviser i talked to ( mr michael ) shurgged off the idea altogether and said xxx will not alter the bill , without satisfying my query of re calculating and breaking down my usage and sending me in post as were recommended by the previous adviser i spoke to probably on thursday/friday 20/1/2011.......i still hope some one will look into it before i make a formal complain to xxx or ofcom obviously as a last resort . advisor had a hot voice .thank you for the great customer service . the lack of interest from the adviser .did n't really want to be on the phone when i asked some questions was answered without any customer care long pauses and i found my experience that time found me not satisfied one bit i have been with xxx for over 10 years and have been let down . it is because he was helpfull and thankyou it was good service but could have been better x polite quick friendly and confident staff member did not recieve texts that were promised with settings on ! because they was really help full . cos one peron tells you one thing and someone else tells you something the opersite .i am not happy .i am thinking of changing net works because i was completely satisfied with the service i received . did n't solve my problem was told to go to a xxxphone shop for help was very satisfied with customer service my calls are answered promptly .the customer service team are knowledgeable and friendly .they go the extra mile for ie when the cause of my issue is not even directly related to xxx .i always feel that the cust .service assisant is working for me - even if in reality they are doing their best for xxx . with in 3mins it was all sorted out .so thanks good customer service an politeness because i am satisfied with your service no !ask your staff who were of no help false information just to get a deal happy with help 10 2 difficult to communicate , poor english .begin asked to do a hard reset to try and fix buttons that do not work and screen hardware issues is ridiculous , given the time it takes to setup the phone 's setting . xxx overall v good .better if passport was available in the usa lovely advisor helped me sort out problem with bill x i have been with xxx for long time , i am getting perfect service until now , very friendly staff members .thankd my reasons are well documented in the notes taken by the last xxx assistant and will explain again when/if supervisor calls as promised today i hope i am not getting charged for these texts the questions were answered efficently and effectevly was very thorough service and sent replacement phone out to my elderly mother without hesitation thank you the man was very very help full x 2 weeks to finally sort out new phone after off very good service thanks i was given a very unsuccessful telephone inyterview i cannot speak clearly , that is why i use ther keypad and email the girt i an still no further on than i was 3 months ago . no u can call me if u need to know because on numerous of times i have been left unsatisfied .my recent issue still has n't been resolved very good customer service do n't like being told i 'd be called and then have to call back to be told an email had been sent in respect of my enquiry to your team .if i had n't of called no one was going to advise me as stated in initial call you set completely the wrong expectation , your systems where far too slow your end so your adviser could n't demo/find what she wanted .i was told 20 mins and it took over 5 hours .to be honest every interaction i have had with you has been very poor so i do n't expect anything else and when the time is right my end i 'm highly likely to leave good service i am satisfied with xxx service very proffesional call and the gentleman answered all my queries .i was having problems with looking for my bill on the net and the gentleman has now made life much easier for me by texting my bill and sending an invoice every month .very pleased all round .thank you answered most of the questions very helpful but could not change the delivery of my phone i 'd been emailing and going to shop to no avail.advisor on phone sorted all in just a few minutes . great service !easy transaction .perfect ! was given incorrect information no very poor customer relations i just find it annoying coz takes time 2 get thru 2 speak 2sum1 i needed help and i got it !job done agent had no clue - he was incompetent .badly trained or an idiot , or both .i had to end the call then retry .the second tech agent could solve the problem immediately .xxxdone tech support on the whole is abysmal . good service , no waiting , knowledgable articulate and polite staff . xxx sucks more d*ck than justin beiber ! i was charged for getting settings for my phone , the advisor used a site called zong i had to ring back to get it sorted by another advisor ! 1st mark .the man seemed to wanted to help .2nd mark .he phoned me back after awhile he said i need to talk to tec dept please hold on .on goes the music after 10 min i was cut off .3rd mark .i was expecting a phone call back he had my number he did not .soi phone again and was trans to the tec dept and a lady after some time her reply was take your phone to a xxxphone shop and get sorted out .i am 76 years old so i did not need that .i hope i will not be charge for this message always gettings wrong always helpful answering queries helpful + polite customer service **** he was vey helpful not very helpful no he was really helpful .xxx used to be excellent now you 're too big the operator fully understood the problem and even despite problems with account access he worked around it .a credit to you asked for copies of invoices 5 times , still havn't got them . 10 all round good service . as iv had all of um but xxx is best money and u aways frow to , iv had u 4 yers ,in ten yers iv had 3 xxx numbers ,all so went with 02 t.mobel all of um but i well stick with u as ur the best i can find ,so much u do 4 wot u ues 4 and cheep call , your shop staff in milton keynes intransigent , unhelpful and only interested in maximising their sales .they do n't have the customers best interests at heart ...your telephone staff with wooden responses and thick incomprehensible regional accents .appalling customer service when my current mutual b/s has failed to implement the dd mandate to continue regular payments ... my contract ends in nov... i see no reason to continue with an unapologetic rim or an obtuse xxx . 2 customer service was good .but previous attempts to resolve online account to view bills had been very inconsistent . i hate xxx i have been with xxx for a long time .prior to joining vf , i was with t-mobile & orange & none of these 2 providers come anywhere close .i 've always had 100 % outsanding service frm vf. the representative was very helpful , he explained everything very clearly and thoroughly and answered any questions i had . nearly excellent ! i got two reason they did not sought out my problem and 2nd someone from your customer service told me when my bill will be over the limit u going to text me but they did not any way i was with 3 before 3 years i never had any problem i will never come back to u when my contract will be over good service my friend was using this phone 2 sort out his dongle problem ! and all advisors were repectful and helpfull .i now think u shld send me a new i phone 4s , 4my hlp my situation has still not been resolved still waiting for phone call do n't want to use the phone because i will be sending it back if not resolved by tomorrow good customer service i said 3 for the first question bcos i was told that my upgrade will 30 pounds per month but its not true . got 4 contracts with you and i need a new phone no your team tried hard , but did n't have the knowledge to solve the problem .i think you should have resident experts for the most popular smartphones good service lady i spoke to very helpful and friendly , did n't feel rushed understanding very good x need much more improvement specially on information update on the customer service team 11 she was very nice to talk with and sorted things out very quickly that i wanted to be done my question was answered swiftly and efficiently i have been with your network from the begining ,your staff are so nice and friendly when talking to them on the phone and your stores ,your deals are great ,all my family and friends use your network to yous are the best :d i wanted change the tariff on one my accounts .adviser dealt with enquiry efficiently and was most friendly & helpful none of the phones sent out to me was what i wanted .the team made duplicate orders whn i wantd one order . 2 ive tried other networks in the past and xxx has been the best 4me plus customer service r always helpful n cheerful 2 speak to the lady was helpful very nice and friendly a real pleasure to speak too . not happy at all ! ! ! ! all satisfactory .dealt with politely .my one complaint was that it cost me 25 p through on fault of mine . very polite ,very helpful good service i ca n't access my last two months bills online do rang up to check them but they could not access them either and said it would take 4 working days to get it fixed .girl i spoke to was helpful though . i was impressed with the service and the way the customer service agent handled my issue . i was very pleased to have my query dealt with quickly . no- you said 3 questions .you have your 3 answers .goodnight ! very helpful representative , generous gesture to supply unit foc.thank you . because overall a good service was provided to me good service the lady on the phone did what she could but could not resolve the problem . because they have looked after me as having trouble paying my bill she was very helpful but iv spoken to xxx many times now about my faulty 4n an still it 's the same ! !the 4n is faulty so need a replacement , not sum1 tellin me to do different things to no avail very happy because i want am upgrade and ca n't till march andre , the technician was very helpful and friendly .he was very persistent in trying to find a solution to my problem .all the people i spoke to seemed very competent . because i was helped out alot and given a good service , i expect a discount next time 8 satisfied 0 the service was quick and efficient picked numbers out of blue .everything fine got home all round service happy with service because the fortune cookie told me to rate them 10 . problem wrnt solved i am really pleased with the service i have received anytime i have a problem it is sorted without hesitation i could n't be more pleased with my contract thank you thay were relly helpful the person that dealt with my call was professional understanding and very polite and helpful call handled well . i could not understand a word that lady was saying .it confused me , it confused her , it was very confusing .which then lead me to having the worst headache i have ever had . object to paying for an enquiry in an emergency on behalf of another xxx customer .a further call had to be made from a landline to order a new sim card for said customer as this was n't offered during first call from my phone . your adviser was rude and off with me when i asked to cancel 2 numbers .i had already done so as requested on line via email but received an email saying you could n't identify me .when i said i would move all numbers to o2 she said ` that is just the way it is ` !she refused to give her name and refused to put me through to a supervisor .so much for customer service ! ! order 2 new phones last weekend with u started new contract n u have lost the phoned .i have had to chace u every day xxxphone have never called me after i have sat in for three days waiting for the phones n every time i called u was told different because of david pin number 1016453 was so rude and immature in the way he spoke to ,so much so i had to email guy laurence 10/10 would be perfect .nothing is perfect .simply very good service . i have had my phone disconnected twice recently through no fault of my own and still had no apology or recompense .the only staff who seem to care are those who work in the durham city store .if xxx want good feedback then customer service needs to improve dramatically . 1 .there is no reason not to recommend you and also no reason to recommend you .i have been with you for about 17 years and i do n't feel special , i also do n't enjoy ringing you up . no do one quick and efficient i have upgrade my phone last week have n't got it yet the advisors i spoke to yesterday waz very polite and helpful no . polite and informative response toy enquiry no i was completly satisfied and have been on every occasion query resolved quickly and helpful . 8 good sevice the lady cut me off , i found her dismissive .i was n't happy with the result and i plan to change networks .if you want to keep a customer you should be willing to compromise on a reduction of one bill which would result in far more revenue from this customer for years to come . prompt service .but your internet allowance is below other service providers .you really need to improve on that , as a front runner in the industry , i know you can do better .cheers ! ! ! this phone comes with no instruction manual so i am having no end of trouble trying to use it .this is very poor . the man i spoke to was very helpful and understanding . i should have been able to do this online .your process is appalling .the adviser was fine but i should never have had to call . she kept her good humour despite it being a difficult call and my persistance .she was helpful and keen to get the issue resolved which it was to my satisfaction . i was just satisfied and i do n't know why because i topped up 5 pound and i dont no were it went ?she said it was a code thing but i did n't put in for any code things like that ! 1)v helpful staff 2) query relating to phone manufacturer so not fully redressable3)adviser exemplary , very courteous , went beyond level expected to be helpful very helpful because they give out good offers and are very polite over the phone and they are always willing to do their best it was not the 1st time i had to ask a floor manager to sort out a problem for me .when i spoke to some1 in customer service and like i say its not the 1st i 've been told this ; ` when they ca n't help me they get stropy and say if i ask for a floor manager that they also wo n't be able to help me or tell me any different . `no need for that .i 'm not unreasonable only want to be treated fair . because you still have n't replaced my daughter 's broken i phone with one that works ! ! ! ! ! ! person on the phone was rude and unhelpful although i eventually got what i rang up for it was hard work i was very satisfied with the way my queries were handled , the offers made available and the way your agents advised me . im not very pleased with what has happened to me recently and will not be recommending xxx to anybody .in fact i am leaving myself info was good explained well but phone problem was not resolved you said 3 questions , that 's 4 . gentleman came across as sincere and efficient internet connectivity withdrawn in portugal on business .3 calls to resolve massive time wasting .looking for new provider now . 10 i was very happy with the operator i was talkin to his name i thnk was wayne and was very helpful pity that not all yr operators r the same signals **** insurance did n't supply me a new phone when i ran over it what do i pay insurances for , and .cuz i do n't think sum of the staff are that secure about your account , only bin asked .name and adress a lot then bin helped . because its the worst organised company i have ever had to deal with fairly satisfied with the service received he was very good erh ,this is getting annoying now.you send me this at 1am ?please de list me from your surveys.rapidly going off what xxx is becoming . very helpfull very good advice . waited for 12 minuets for xxx to answere my call then they said they could n't hear me then hung up ! ! ! ! ! ! very good service billing quiry poor customer service .managers dont update accounts properly continualy having to call my service reception is rubish in my area sometimes no signal for along time it seems to be xxxphone not any other networks very prompt and excellent assistance and service no the person was very patient and tried to be very clear , there was so much noise at my end i told him i was going to have to call back to solve the pronlem and was very understanding and didnt get annoyed with thhe situation . stop terrible phone line twice , got cut off by first person , waited long time to answer , tech team had to pass question onto another tech team , wasting my time . my son ran up a bill on my fone , i was put on a payment plan in october i nver missed a payment n paid the bill of nearly 2 months early ,and every month without fail u suspended ma services , i hve 3 contracts , i had 2 go about and get someone who is with xxx 2 fone u 2 get my service restored was so inconvienent ,as u can not fne customer service as all my fones were cut off became a nightmare 1 good service this is the second time i called - on the first occasion i was promised a text on the second i was met with poor understanding of the problem ( involving constant repitition ) followed by poor explanation of the reason and the answer .when i said so i was cut off !although texts did follow - i still have to implement them so do not know if they work . because i was satisfied with the service i received good service innit i think i have given ratings relevant to how my query was dealt with , i got the information i needed to know . friendly , efficient and helpful staff . phone was not restricted as promised ...3 calls still not right saying ...even now ! my bill has been wrong for 2 months in a row ,and i 'm tired of foning up to sort it out poor people skills , making assumptions about me wanting to leave the network when it was n't mentioned . just a good call and i 'd got the answers that i needed .: ) average service 5 , so many things go wrong with bill .10 , he was quick easy to talk to n sorted it out , same as the last two lady 's been complaining about my signal and being cut of during phone calls for two weeks and neither the shop or customer help had any ansrwers .onecontradicted the other .hasmade me seriously think about whether or not im going to stay with xxx . advisor polite .unable to resolve problem created by xxx inability to resolve historic issues .will consider my options and may look to terminate agreement ! i was very happy with the service i received and the attitude of the advisor . that s what i thought they helped with the problems i had i got and always get a good service excellent customer service but always room for company improvements ! i was quite happy with the help i received from the adviser 20 years with xxx only problem i cant get along with this phone and seven days to make up your mind is not long enough listened to what i wanted and gave me options .technically good with pleasant manner all i have had us problems since i took out two new contract messing payments up its been a nightmare mis information and in ability to transfer to one net .everytime i asked a question i had to be put on hold while person asked somebody in one net what the answer was .ridiculous ! the service offered was of a v high standard , n the adviser was v polite , helpful n was clearly understood . i have been with xxxphone for years , i have always been treated with respect and fairness when dealing with any of your departments , the problem i had was my own doing due to moving location and not updating my details but your staff were still sympathetic and put credit on my phone until the problem was resolved .a caring professional company with excellent courteous staff , thank you : ) i have asked xxx to pls send a simple letter .3 weeks later i still am getting no where . generally satisfied i have to call twice ve get a problem sort out and still no reply sending me a text at 11 o'clock at night is outrageous . quick and efficient .understood my requirements and very helpful . no all my queries were handled professionally .my only criticism is that the information given this time was different to that i received last time i inquired about reducing my package . friendly and polite i agreed a contract with xxx for unlimited landline calls .on viewing my account online i noticed it specified 3000 minutes per month .i queried this with you and was told this was a reasonable usage rate .i cannot see in your contract t&c any reference to this .i use my phone for work and mainly use my bt landline for this .my mobile use is well under my contractual use , but need backup should i be on holiday and have an emergency usage of landline calls .i feel you have mis-represented this contract to me and feel aggrieved . call was dealt with well however overall xxx are too expensive and do n't reward loyalty 7 i think that it is ridiculous in this day and age to have to wait 16 days for an unlock code for a samsung . i have had issues with you since oct 2010 which are still not resolved this matter was a result of your staffs incompetence i was also disconnected twice while trying to pay my bill and was not called back ! ! ! helpfull advisor very competent staff good service my intital call was very helpful but we did not sort the problem out .i managed to play around and have to get rid of lots of text messages on my phone to sort the issue out . service is always good however some staff expect you to fully understand what they are going on about for once , a customer services advisor listened and was pleasant with it and in same call came up with an amicable solution !more of this please ! problem resolved .... advisor was friendly and professional aways polite and helpful and try their best to sort the issue out 7789682583 very helpful staff , could n't do enough to help me , would feel comfortable to call back if i needed support again . the policies of your company when it comes to dealing with phones that are incorrectly delivered have resulted in me still not having received the iphone 4s i upgraded to two weeks ago .this is an unacceptable situation created by a combination of people none of whom are me and yet i am the one who is penalized as a result .i will seriously need to reconsider my business with xxx it was easy do n't like the fact that we were passed to a third party without knowledge and the upgrade dates were all changed by one of the two third parties who have accessed our account .chris in warrington is the only person from xxx who is actually trying to help get this problem sorted .when this problem is resolved and we have upgraded the phone we do not want any third parties dealing with the account .we want to deal with xxx .this is very poor service for a customer that has been with you for nearly twenty years and have stayed with you even though we have been made great offers from other providers . my query wasnt actually resolved .my online account had 2 b deleted & i have 2 set a new one up . the low rating on question 1 is because of your useless menu system and how hard it is to actually speak to a human being - i had to hang up and call again as the first call took me to an automated service that gave me no option to get back out .you clearly do n't care about the customer experience and the system is in place for your benefit .the other two high scores were down to the super lady that i finally spoke to who answered my problem and clearly does understand customer service - so not trained by you then i am a pensioner and he was so helpful explaining wat the high charges on my bill were .i ad been in dubai and used my fone .he also helped me 2 set up my account on the internet .i was upset at the high bill .but he was so calm and helpful in explaining all the charges i had incurred .i thought 2 myself that i should ave known better .but he never made me feel stupid .he had a nice persona and was so patient with me . statisfid 1 out of ten for customer service all was sorted last night quickly thanks 5 because they sort out my problems no,it 's almost 11 o'clock in the evening and i 'm trying to sleep ! the question about a small charge could not be answered . happy with the service i was treated very well by lulu that i spoke to everythings were handle professionally because you asked ? phone support guy was superb .very helpful and professional .a credit to xxx .his name is andy , based in warrington and he was first class .make sure his boss knows . service excellent but got your txt about non payment when no bill received so just as well u did txt . no solution because everyone was helpful and also cause i got an iphone 4s. good service but i 'm overcharged and wish to lower my tariff check my notes on my file very helpful friendly staff got job done .and rectified any mistakes xxx had done have been with u for about 17 years and have allways been happy with the service i recieve the reason is too much to write in a text . person was very helpful she did n't listen to what i acatually wanted very satisfa an excellent customer service . not this time of night !....rating 0 0 since i came back frm holiday i 'm unable to send picture messages or get on the internet .it was working perfectly before i went away !i 've talked to many of your staff who promised me it would work after i had done various resets , had a new sim sent , still didnt work !more promises tonight , still not working !look at the fault log for my phone .i 'm fed up & frustrated !could you please sort this out !whats the point of me paying for these services ?help ! nice guy because i have been with xxx for 1 year and i have only had small problems good friendly service wat i asked for wasnt done 1st time and i had 2 ring again . 0 xxx have always been there to help me in my time of need !and appreciate that they do everything in their power to keep me a happy customer . billy ( person who i spoke to ) was thorough , polite , professional and helpful .the last 2 times i had to phone on new years eve - on both occasions my ratings would have been 0 customer service i have experienced in store and on the phone good .on the occasions i have spoken 2 the technical team this has not been the case ! polite customer service helpful adviser and did n't have to hold for long .very informative see previous answer , thought having to pay 50 to get suresignal when thd mast nearest vs was n't working .now repaired ! there was no tower near us . quick and easy service . very helpful read the transcript . no quick to answer the call .patient courtious and friendly .refreshing to see if you want to know .call me and stop sending pointless messages at midnight ! ! ! amazing services but workers need understanding . my query has not been resolved .i was told that a consultant would get back to me two days ago and i have not heard back from him . it would take too long to tap in now but i am happy for you to call me and hear my views ... i am very angry but promise to speak politely and try to be helpful ... jeff hughes happy with the service given . because i had to fone 3 times in 2 days to get internet settings it was sorted eventually because thats the way it is the service was excellent , helped me with everything , offered me good deals and was very informative , excellent customer service they were very helpfull the person i spoke to was n't keeping me informed with what she was doing and i spent most of the call listening to her tapping on her computer and i 'm not impresses with being keep waiting when its costing me money the price of the call was extortionate because although i found the person very kind and helpful there is only so much they can do but overall he was very good good and prompt service and we got the problem sorted quickly . happy with the service provided overall you offered a deal for upgrading my phone i went to upgrade this week but there was a time limit on the offer not mention now i have to wait till march my hole family are with xxx for many years and have spent a lot of money and been loyal to xxx despite other cheaper offers from other company , yet when my wife complains about her new phone she has her phone took of he and has to do without it for about two weeks instead of giving her a replacement , so now am thinking of leaving xxx . because the service was fine advisor was great no if you send me your email address i will send you all the details because im discutted the way ive been treated after being a valued customer for 14 years and im going to 02 talking to someone who understood and excellent demeanour i spoke to ali in egypt .he was helping me with a technical problem with my ipad , which xxx sold to me .the problem was not completely fixed and when i tried to recall ali , i was told tech .services shut at 8..pm hence the reason for any lost marks .i think you should re - think your hours of support at night . the people i spoke to were very polite i wanted 2 retrieve a number i had deleted from my phone that calls and texts me but u didnt offer that service . hi yes your service is sub standard. i was told i would have a new phone by exchange if mine was broken .now i 'm told i have to have a reconditioned phone that was owned by some one else . i have 3 phones with you i am a business customer and very dissatisfied. i will be moving to 02 when my contracts are finished .your company has forgot who the customer is and do not care after the contract is signed .your staff are very good however the problem lies with your company ethics and this starts at the top with the chief exec. yours once a happy xxx customer for over 20 years .now very dissapointed . i asked a question regarding this phone but he did n't know the answer too .he also then said to me to delete everything n start again .could n't believe it as i 've only had the phone a month , so lots i do n't know yet n finding out how to do this was worse than my original question .finished the call thinking oh my god so decided to turn off phone completely , 2 mins later turning on again n hey presto working fine .couldhave been in a right mess as i took the guys advice . he was very helpful and done his job well no offer on my new phone paying over 5 pounds more then orange and 02 for the same phone and mins got through quickly and my dongle was fixed there and then the account was moved from direct debit ; i am nose on the empty ukrainians .cxxxx . the service was pretty good dan was excellent at trying to get this sorted out but unfortunately because of things that had happened previously this could not be resolved to my satisfaction i have been over charged on my bills from xxx and have been fined from my bank and each time i have called xxx i have been advised it has been resolved only to discover i am being deceived .i am reporting xxx to ofcom and watchdog the advice given to me was wrong .the team were not able to correctly diagnose the problem and i ended up wasting time resolving it .they were polite but ineffective . the advisor was very helpful .knew what he was doing , polite , articulate and listened well . because all my enquiries were answered quickly and thoroughly . i try to use my freebee help me person was polite and service was first class 5 did everything asked of them .cheers .x got better help elsewhere . the customer service person whom i spoke to was very good and professional the way he spoke polite and sorted my very request wthin a matter of mins problem was n't resolved . i was pleased . 2 spk 2 a well spoken english person , the upgrade was discussed with me clearly but not the cost til the end of the conversation wen i ad 2 correct the person on the cost ov the original contract which was quoted wrongly .....4 a long term customer i feel cud av been a better deal no real help condecending agent i felt i was being interrogated post of my query was handled very well and the advisor was very helpful but he wad going to have to transfer me for the other part of my query .it is better when you only have to speak to one person fifth time i 've called to renew contract , still not sorted excellent service . xxx has let me down as a customer of 20 years i will be leaving and joining orange soon ! because it was very straight forward to sort out what i phoned about .the man on the phone was polite , helpful and dealt with my call professionally . because the lady i spoke to was so helpful and friendly and resolved my issues happily just not that satisfied in general with my switch over from blackberry to iphone including tariff changes , reception , loss of services and lack of help because i was told phone would be arriving one day between 8am and 6pm , i took a day of work , tracked the phone to my nearest depot and it arrived there at 1pm , i did not receive it until the following morning at 11am ! ! ! ! ! !the delivery driver says his company have told xxxphone that in the north of scotland it is never next day delivery and u never listen 10 i give a 9 my problem was sorted with care and efficiency ! well your customer advisor though working for an major mobile phone company had no clue of international dial code he kept on refering to calls and text i made to east and southern africa and when i was in johannesburg as well lusaka in december as calls to nigeria .your costs also gone high on contract . all down to the man who took my call .he actually listened and felt with my long outstanding issue . because , my phone got activated but , the things i wanted activated , did n't get done like , bbm and facebook you record phone calls plz just play them . a lovely girl very clear positive helpful it was a pleasure to talk with her .i would say she is a credit to your buisness .it would be lovely if you would praise the girl for way i was dealt with .thank you .sue .copperwaite . the staff was very good at there job . thats the level of service i received my query was inadvertently based on incorrect facts - this was not detected by person dealing but had the facts been correct the responses were woefully inadequate 10 no immediate answer was possible ,hovewer operator manner was very good after being told i was going to get a call back from the advisor today as she was hoing itto a meeting and there was no call today everything i have put should now be all 1 's wish i had waited small indescrepencies in information given but overall the advisor was polite , helpful & the outcome was a good one . firstly , the attitude of the advisor was rude and unhelpful .secondly , my query remains unresolved .thirdly , i was told different information by 2 different members of staff , and lastly , despite being told a supervisor would call me that never happened !i am a long standing xxx customer , and am appaulled by the manner in which your advisors deal with their customers .i cannot wait for my current contract to end and will be taking my business elsewhere . she made it all easy and better than speaking to a machine . did n't resolve my problem just happy my problem was dealt with straight away ! unimpressed with the way my call and questions were handled orderd a phone last week and still not having it now canceling contract after 10 years with xxx x xxx is great and specially it 's people because i was not given the help i asked for as the man i was talking to could not understand me and when i asked to speak to a team leader i was refused . service was good and very helpful , but couldnt get the original phone i wanted so that is the only drawback although phone i have now chosen seems to be a very good alternative .just wish xxx would offer loyal customers ( 11+ years ) a better deal in the 1st place instead of me having to trawl competitors websites for better deals and then come back for xxx to match . the man on the phone was able to sort my problem out with in seconds .phoned twice be for with no joy .all they said was i had to go to your web site .prev sent e mail with no joy .this man delt with it .thank you ray harrison the advisors new their job , what they were talking about and kind my reasons for the ratings are that i think xxx is a great company and the staff are always willin to help .i cant fault them .they are very helpful . good servicr perhaps you might like to ring to find out . prompt and efficent service because of all the folce promices you give me and you can not keep them you told me you would refuned all moneys back too me you have not and you would canceal the two sim cards you have not so that is the reson for the low scores you can not lye to customers when they pay your wages . adviser was very helpful but could not resolve the issue .transfer to the technical team failed , so issue still not resolved . my problem was n't fully answered bad service .not helpful .was put in hold ,after ten minutes ,it was answered by another department then had to be put through to another department then had to ho through complaint again only to be told nothing they could do .asked to speak to manager ,was told they would contact me today .they have n't .thinking of ending contract because of the bad service . good customer service the call taker was bery freindly , very helpful and gave all the information thst i asked , she was very polite and nothing seemed to much effort .would rate her service as 10/10+ .hope that she gets the feed back that she deserves . very disappointed with the level of service received when upgrading 2weeks ago .i do n't like to be misled and this bothers me more than money .this is why i would not give a higher score or recommend you to friends because wen i lost my bbm the advise i was then given made me loss over apps on the phone i cant still send any picture on my phone . i spoke to amie yesterday who promised to email me the last 3 moths itemised bill .when i rung back this am i was told u could n't send these by email .u over charged me past 3 moths i need to find out why ?so i can make a decision to stay with xxx or not very pleased with yr service . no i keep having to contact you to resolve the same issue .my account is still not set up correctly .i will leave xxx as soon as my contract ends . because i kept getting cut off , and there was no signal in our area for 2 days , meaning i 'm paying for a service i 'm not receiving service that you have provided me my problem not solved the lady i spoke with was extremely knowledgeable about the international package i wanted to add to my contract .we discussed my needs and she gave perfect advice .she was also really friendly .i was so impressed especially as i had had a few hiccups with xxx last year .she helped me regain my confidence with your company . a very dissatisfied customer , very unhelpful customer service advisor - still waiting for a call back from a manger ! no. its to late and it will take to long .sorry . definately 10 .all the time . 0 because i pay 40 a month for my contract yet bb plays up , internet never works and my internet got adult capped when i did n't ask it to be the operator dealt with my issue quickly and correctly she was friendly helpful and put me at ease .i recommend xxx as it is the best but not happy with these feedback texts as they have been coming through all day and night :0( i have been waiting since 20 dec for you to unlock my phone so am unable to use a sim only contract for which i 'm paying .your customer service is atrocious and i intend to complain to the regulator . he could n't really help me with why the network was down even when i was passed technical advisor awful un helpful service .lack of care that losing customers .in correct info provided .different ppl provide contradictory info . my questions were answered patiently and thoroughly in a friendly manner . they sorted my problem out i had a problem .the lady who handled it was very informative and very helpful . evenings only spoke to a lady called rana she was very helpful answering all the questions i had great customer service , explained well and helped me to understand because xxx is great ringing four times for over twenty minutes each time and the problem still not being resolved because i felt they were a fair reflection of what customer service i received . i had a list of what i needed to know ,the adviser had lots of time for me whe because i had to call twice to confirm what was said on the first call , and also because i know i am not going over my priceplan and i am getting charged for going over . the adviser that i spoke with was not only pleasant in her manner but also extremely thorough in explaining the benefits of the package about which i was enquiring . my daughter has had new contract for a week now she is unable to use , we told them it was faulty sim card , but they insisted not .... now 48 hours later they are sending .new sim out as it is faulty . the latest service i got was out standing originally i went to a xxx shop to complain about my faulty handset was told to do a reset either to bring back in-store which i choose not to .i then experienced another episode of freeze , no signal and unable to make calls etc .i called customer service who suggested i change the sim on my handset i said i would go back to the store and do that .since then i have updated the software on my blackberry and have had no issues but i have yet to get the sim changed .my grief is that as a loyal customer i should have been dealt with better in the shop .i understand that some work should have done by me but i did n't expect that handset to be faulty after a few months from new ! :(> :o because the advisers kept promising something else and dis something else and that is not like xxx ! ! ! ! not good quick response and very helpful please .telephone for reasons good customer care service the man who dealt with my problem was friendly he explained everything clearly and rectified my issue straight away and compensated me for the issue i had with my phone i think xxx is brilliant 2 me & i wish u all the best in the further ur great x .x upgrade handled well spent on hours on phone with no resolution .closing comment was that my phone was not supported .so , a ) why did n't this get said at the start of the three hour call if it 's true and b ) the not supported information is wrong , it is supported ! the person i got through was very helpful and answered all my questions , very good service as usual . 1 . great service all ways have signal operator very helpful/patient it took 6 phone calls for me to get the problem sorted .and i have to sort it myself .it seems that it is somebody else problem .to sort out these ratings reflect how well your customer service was on this occasion .however , normally your customer support is so exceptionally poor i do n't have a good enough grasp of the english language to fully explain this to others .i think with several months of intensive training your customer service good reach the level of being sh@t . i felt my request was handled very quickly and fairly my problem with phone is in the process of being fixed sold me a useless phone .yoursales agent told me it was a good none issue phone .a lie .no joy tryin to get it fixed .problems understanding technical advisors as their english is not clear .then an excessive month bill not justified by billing department . totally dissatisfied with response .nothing to do with operator but policy . it was chris who spoke 2 and he was very helpful sored everything out over the moon with every aspect thanks he is very helpful and resolved my issue with his excellent customer service amd product knowledge good professional service .straight forward and did n't try to sell me something . 8 happy with my services probs wth phone all good , easy polite straightforward i spoke to two ladies and they were both very polite and helped me with my queries i am entiled to a discount on my phone contract via my company . i have called 3 times and gone on line but to date have not yet being able to set this facility up due to incorrect information and knowledge the customer service team told me they would call back on the 27 jan and did not . because the person sorted my problem quickly this is the 4th month in a row that i have had to call about the same thing . very satisfied will your service great easy service x the service prior to speaking to the most recent agent has been appalling .i have been supplied a phone that neither works properly or that you are able to supply parts to resolve my problem which will continue !very unhappy with xxx cheeky belittling telephonists and a company that does not really appreciate or take there customers seriously and treat them like second class citizens . the female who originally took my call made no attempt to answer my question about calculated discount and just read messages left on screen and seemed deliberately unhelpful so i rung straight back and the man listened used a calculator a.d reassurred me my tarrif would be 11.02 staff took time to search for contract to meet my needs helpful and curteous good , quick service very helpful 10 really cross stil cant get my voice mail after several attempts !they keep sayin 2 put in my number but does not work the chap was lovely but the prob is still there and its awful trying to get you with all the chat on the answerphone the advisor was polite and profession and my issue was dealt with quickly and efficiently i gave you those ratings coz i think you should ask when phone has been fixed not before also im not happy with price plan on that phone so really you have an un happy customer never had problems with xxx exc customer care because you asked me too! ! !no further comments . very good service .problem resolved although could n't explain why problem was happening , but that does n't really matter very good and helpfull call and enquiry resolved in around 1 minute ni clear and helpful assistance it didnt take long to sort out and the lady was polite and very helpful . achieved the solution to my problem with ease no not now & the reason is do n't appreciate your txt at 10 . 50pm when i am in bed ! i think i have done that along the way !but keeping it simple and clean , xxxphone have been purely and wholey useless !your network coverage is poor , you help line open hours are amazingly horrendous , coupled with the fact the operators would be better suited to working in mcdonald 's .everytime there is a problem xxxphone are completely unhelpful and make even the smallest issue very very very painful . may change them now as my new blackberry is not working overall good service , thanks yes the guy was very helpful and fones set up now gave me settings in a text i was happy with overall experience . passed to wrong department .been customer for 20 years and wanted internet on my mobile as loyalty bonus ...not had any bonus in 20 years and can get more for less with another provider .will be considering not renewing with xxx . bad service problem was sorted very quickly and in my favour .nice to see a company being flexible and fair . she was very helpfull gave all info i needed . i have been tryin to tfr my fone from my name into my companies for nearly a month as i want to keep my numbr both accounts are xxx , i still have no idea when this will be complete - can u help with an answer ? i found it easy to get thro .i spoke to an english support team and the guy who helped me had the knowledge to address my problem .he also offered me a secondary solution in case the first option was n't enough to resolve the issue .you took the stress out of the call - thank you you were unable to deliver a phone as promised and despite me making specific calls on 3 occasions with instructions in line with the notes left , the phone still has not been delivered .your sales advisor gave me incorrect and inaccurrate information and to add insult to injury i have recd a bill for delivery ! ! ! ! ring me if you want any more detail please i switched from o2 to xxx on a recommendation , it was the worse thing i did , i have a smartphone that i ca n't access the internet on , blackberry saay its xxxs fault , xxx support hang up on me every time i call to sort it and i know for a fact that some text messages do n't get through .awful phone , awful network and no one seems to care . not .entirely happy with .theservice did not solve the problem will be leaving xxx soon q1 .because the same problem happens every time i top up , q2 .very satisfied because they gave me bbm like i was suppose to have in the first place , q4 , he was very polite and helped me a lot . for ur friendly and curtiousand helpful service thank you ; ) 10 because xxx had sold me an unsatisfactory product and would not give me a refund , which goes against the sales of goods act 1977 and the unfair contract terms act 1979 .that 's why . the staff were helpful xxx staff were excellent .can't believe that xxx can allow you to pay for sky as part of your contract on the most popular phone available (iphone 4s ) and it does n't work-disgrace that you have n't ironed out that glitch when you sign new contract .very disappointed and hope i have n't been charged for something i ca n't use ! think dont ask me i was not happy about the reason i needed to contact you in the first place and was not given the correct information or reasons as to why my phone had been cut off overall very pleased with the service friendly service , answered initial query and then provided support for a second query .ensured everything working to my satisfaction before call terminated x member of staff was very helpful friendly and professional customer advisors are not as knowledgeable as i would hope .consistently told conflicting advice which leaves me confused and wondering why i have stayed with xxx all these years . was very happy with the level of service i received , it was a very high standard please could you make sure that hannah in sales knows thank you advisor as reasonable just was not to happy about the signal problem in area and no info on it yet cos i going to 02 , you wo n't give me a upgrade well da service was excellent ....my problem was solved so easily n kindly . the service i received from xxx has forced me to advise people never i sign up to xxx .i wo n't be continuing my contract once it 's finished .i shall be writing a letter of complaint . i 'd rather not i felt that your staff were very helpful and understanding , also excellent value for money .also you had brittish telephaanists working for you , and that helps alot , not like other companies .tele satisfactory outcome good service very helpful already have in a complaint i made y 'day by fone to your call centre . she tried here best to sort it politely your colleague was very helpful and dealt with my enquiry to my complete satisfaction . worst customer service experience !constantly wrong info given until complaint made !an apology is not enough !the competition is not asleep ! because you ask me to rate your service after i was let down by xxx agent ... lie to i would rather not say i have always had good experience when ever i had any issues or dealings with the company . i had to call several times till i got the correct response to resolve my problem excellent company no problem with xxx but i still have a problem with the phone thats 4 questions i agreed to answer 3 so no 7 good customer service , however , sending me a text at 23 :03 and waking me is n't . great helpful service fixed problem n/a i have had a lot of problems with xxx this week as getting my upgrade was delayed three times and 2 people did n't even realise why it was .however the last 2 people i spoke to were really helpful past experience with xxx call centre promising one thing , refund etc and then not materialising leading to me wasting my time having to chase to sort out because switching to 2g did not get signal , but sure signal box provides long term resolution . cause i got told i needed to get a new sim card to change my numb service was fine . no time .it was good the gentlemen was very helpful , he helped set my blackberry up .and sorted the imei out as it was n't set up properly . very good servise satisfied with this call .effective and fast .not happy with this text coming through so late !will be moving supplier as poor signal in the area . very dissappointed in the service .the customer service was very poor and rude despite being a customer for over 2 years . coz it was okay 10 v helpful service in general my first call was handled very well .my second call did n't resolve the problem at all the rateings were based on my xperinces . . no 10 cause the person i got was not helpful wat so ever yrs still waiting on settings that i rang up for this morning and still have n't got them yet and that 's why for my rating because a do n't think the matter got resolved still having problems with the phone service was very good overall i thought the representative was pleasant and easy to talk to , and when i asked she gave me the answer straight away a very friendly and helpful person answered my call 000000 **** mad every time i have to deal with you it gets more and more difficult to receive good customer service . because the advice they gave me was really helpful o and thanks for texting in the middle of the night and waking me up ! ! ! ! ! ! the lady i spoke too was very helpful and i find xxx a very good network and i 'm happy with your services so thank you q1 should have been a 10 not 1 , xxx phone have been very helpful with my late bills as i 'm self employed and times are difficult at the moment .very understanding company ! i initially called because i was intending to make a complaint as xxx had failed to cancel my 2nd contract from last may and i had been paying extra since then .i also had call dropping issues with my current phone .the person i spoke to was courteous and precise , extremely helpful ( and called back when the phone dropped the call ) and most importantly came up with solutions to the issues that helped me and changed my attitude completely .i 'm back to the happy customer i was before - excellent job - will be staying with xxx now ( as i have done for some 8 years without changing now ) . i have already i thought you were very good .quick to the point as wel . no lady was very helpful with my top up as lloyds bank seems to have a problem and will not allow .me to top up with my card they tell me they will not do it with out me ringing them no problem on any other transaction i make so why you i do not know even had a call from there security over .you trying to take my money for phone does your head in .thanks to your lady and another card my transaction went ok where is .q3 first and foremost i think xxx is the best service provider .i have mixed feelings about the customer care service .i have received both very good and very bad service .about 70 % very good but unfortunately the 30 % of bad service i have found rude and unnecessary .that unfortunately does make me think of changing my service provider sometimes which would be a shame as i have been with you 17 years now . i have had no phone signal no internet service it has cost me money by not being able to be on call for work and has left me isolated with a poorly little boy ! i am sick of xxx all i ever get is problems wish i never came to them in the first place when i called i got good and instant results that 's a result all round my issue was not resolved .call centre takes ages going through automatic options .if you hesitate too long , it says goodbye and hangs up .none of the options fitted my situation .finally got through to the operator option and you were closed .i get the impression the whole is set up to deter callers .appalling customer service . 0 for all questions because i lost my phone when i got bis and then found it when it finished xxx could n't be asked to give me another 5 pounds to use my bis again which is a total rip off the telephone automated service did notrecognise my number .i tried 4 times .very frustrating . very fast and efficient service . good service the recorded menue to long and they could not resolve my issue without me having to phone again next day the department i required was closed . because xxx is the best ! ! ! ! they are really helpful with questions disgrace serice yes , the lady was quite short in her manner , and actually did nothing to help as she said it was out of hours so i would need to phone back during the day to discuss further .therefore i felt that the phone call was a complete waste if time x o person was helpful and friendly .i was treated as a person not rushed through to get to next one the service was good and satisfactory the person i spoke to was lovely but i lost signal before i could be helped as the area i live in is terrible for xxx good service from your desk staff although i phoned at the wrong time they were courteous and patient with me . solution not solved .still gettin poor signal . on your website it says up to a hour for a phone to work after it being blocked , then your customer adviser said 2 hours and then told me it could take up to 24 hours .false information .also it did take around 12 hours for my phone to get back to a working state after being blocked , cause when ever i put credit on nothing happens so i ring .xxx and they do nothing am bloody sick of it ! wonderful staff , very helpful and friendly did 'nt get what i wanted the service was very good :d information requested not supplied . becuz when i rang then up they made it simple for me by putting the credit on for me becuz i was n't sure how to do it and it wudnt register in the fone 0 because i think xxx was so helpful and the best network to be with x very helpful and pleasant person who answered my questions efficiently . as i am happy with network coverage and the speedy service very helpful service was positive as usual 5 because i rarely talk about recommending networks .and 8 because it was good service and it got solved .and 8 again because i was satisfied as i got the result i wanted . i have been without service for 3 days my upgrade was stolen along with my bag ect , the operative i spoke 2 was very kind and blocked the phone there and then , and i needed a friendly voice the xxx assistant i spoke to was unable to help me find my imei number after my phone had been stolen and it was greatly important to know it quickly can't fault the service you provided 0 very helpful advisor 8 no do n't have the time to let xxxphone know how there a let down service was good but not fully complete yet you said there was only 3 questions so no comment colleague was quick and sorted out my issue straight away ! good service not at 20 past midnight when this just woke me upno i wo n't tell u why i think ur good a customer service because i 'm quite pissed off now i have a wack iphone 4s that is not working propley and i 'm not happy very gud service overall pleased with the advisor and service provided , no delay in taking my call . because you have sent my new upgrade to my previous address after i have told you three times that i no longer live there , very poor communications i am considering leaving you and going to 02 which are much better ! ! ! ! ! was pleased very good service resolved my issues quickly seems to be a problem every other wk with xxx just now i pay you good money and i 'm losing work cause the lines are not working again .yesterday morning cost me bout fifty pound in lost work 10 i think xxx provide a great service , always helpful and friendly , i do n't know how you manage to motivate your staff to be so helpful to every single customer , call after call .every time i have called you 've been incredibly helpful and polite , must be reflected in their salaries .my only black mark on what would usually be a flawless score card for xxx is the time it took to get my phone screen replaced , previously it would be done on the doorstep , because of this , i would recommend xxx insurance to all whom asked to which i know at least 4 or 5 have signed up .i would still recommend xxx as a fully satisfied customer .i would just hold back on recommending insurance as i believe your product no longer holds the service that warrants the price which is doorstep exchanges , it no longer stands out from much cheaper insurance offered elsewhere .i hope this helps .sam my call was answered quickly and to my satisfaction call center staff member was friendly . i 'm just disgusted at the way i have been treated over the last two weeks by xxx ! the problem with my phone has not been resolved and the upgrade phone delivered was the incorrect one and the promised e mail from your upgrades team has not been received . had to make 2nd call to xxx as 1st call the girl was not very clear and helpful .2nd call was brilliant , different service again the lad that took my call was really really helpful polite and patient and i always give credit when due .it lovely gettong good cuz i gave a higher rating when i thought you did well , and i gave a lower rating when i thought you did badly .is n't that **** obvious ? ? because they reflected numerically the pre-defined attributes ! brilliant freindly polite prompt service . not really .maybe the assistant could not answer my questions . no! ! the advisor i spoke to was patronising and condesending .unhelpful .kept saying `i could n't possibly comment ` well how does that help me ?that 's not advising me is it ?i am not happy about differently you treat your customers .even if they are on exactly the same price plan and contract etc .i am so sick of xxx being so quick to take money out of my account when i have gone over my allowed usage .but when i expect some sort of decent customer service-i do not get it ! very helpful was havin trouble aall day yesterday could n't make calls and although the women was helpful the problem was n't resolved good service still seething that my phone was n't repaired by xxx and now have to use a broken phone .thank you no not happy with amount being charged . good helpful advice because your advisor dont know what she is talking and her information was correct for current freebe rules but she was not aware of freebe renewal rules in the past and was not listening.pleaselisten recording of call.thanks she helped me with my internet and e mail on my mobile .something i was unable 2 do .so polite and helpful call was answered quickly , the issue dealt with quickly and the girl was helpfull and polite , quite rare these days yuu asked for them ! very knowledgable and helpful very helpful agent this is the fourth question .you said there would only be three .i am fed up being lied to no usual good all round service despite very helpful person at call centre issue with signal failure still not resolved after 9 days . excellent service provided by technical team whilst travelling overseas . cause yous didnt help one bit ! not at this time of night ! i have run up a ridiculously high bill ( completely my fault ) .i will have problems paying it back and paul in warrington was incredibly helpful and understanding .we worked out a plan .i 'm really impressed .i 'm in the customer service business myself and one of the reasons this experience was so good is the empowerment your staff have .thanks .gill you sent that message at 22.55...you woke me up ! 10 the customer service person was very calm and was polite and above all she was very helpful doing what needs to be done ! the advisor was very friendly and helpful it was the first time i 'd actually been asked if wanted the text confirmation instead of just being told i 'm getting it and that 's it very good : ) i had 2 many things go wrong with my upgrade which is why i have decided to leave xxx .the last rep was great but i had a bad experience with 1 of them .he was terrible to say the least . not perfect because it must be the 6th or 7th call about the same problem however pleasant customer service rep.let 's hope it 's sorted out this time . dont know ive been mis sold my latest price plan which is an outrageous 55.00 per month , when i get home of my holiday , i will be reducing my price plan to the bare minimum and leaving xxx once and foreall .this is the last time you rip me off . very pleased with xxx all round .never had any problems .been with them for years n wouldnt change to any other network ! i spoke to 4 people over the space of3hrs30 .3 of which did not solve the problem ,1 was rude & 1 promised to ring back but did n't .finally ` natalie ` did her best and she is the only reason i gave a point . the signal service i receive across locations is pretty poor with lost calls and drop out it feels 90s sometimes to often . . the girl i spoke to was extremely helpful because the man that helped me ( his name was spiro ) was helpful , efficient and knowledgeable .for me the most important thing when i go into a shop or business are those three things , having the ability to help , the will to do so and the efficiency to do so quickly .he was all of those things .philippa howard . they solved my issue quickly and efficiently because you did n't help .did n't offer alternate help .your information about me was wrong 10 failed to send bill out , again , put stop on services even though i 'd called 2 weeks ago for copy bill to be sent .toldfour week delay in issuing (you need to sort that out ) .i had to suggest to advisor to get email copy to me so i could pay .as her response to my comment wo n't pay anything without seeing a bill was 'well the block will just stay on then ' .not very focussed on finding solutions for customer ... you always help and go that extra mile man was very helpful felt the questions insinuated i was making a false claim as if the operator was trying to catch me out .not too impressed . problem resolved quickly and efficiently by a friendly agent .ggod service . never really had a problem with the service i have received .all my family are with xxx the advisor was very polite , understanding and she tried her best in answering my enquiries as well as providing a solution i got the answers and the person was very polite i was very happy with the bloke i spoke to he helped me out a lot and tryed to resolve my issue which he done for me the girl was friendly polite and efficient in what i had asked her to do for me xxx are outstanding and would recommend them to anyone . the lady on the phone was helpful n patient !and solved the problem straight away prompt friendly service .staff understood me and i felt valued as a customer calling 191 is by far the most efficient contact for you .the operator answered me in under a minute & was lovely .she has given me information to resolve my issue but as yet i do n't know if it will work as i have n't tried it .that 's why i could only give 8.you ought to ask if email customer service is as good .twice my emails were misread as though they were answered by auto reply .answers were out of context . your advisor talked me through resetting my phone for internet access after my trip abroad .i had asked you to bar internet use for the duration of my trip and when reset it would not work .there were several programme entries to be made under settings and this was way over my head but your advisor was very good and talked me through it very well .she deserves the rating . simple .i was satisfied . very good service deliver what was promised promptly and without fuss . oh & to text me this at 23:36pm is unacceptable satisfied very quickly sorted advisor was very friendly and very helpful . no to busy at minute i get to talk to real people .can you make these survey questions closer together please because this has taken 2 days to complete ! ! sorted issue quickly and efficiently with great product knowledge ! he answered all my questions and activated my sim so helpful i called three times for the acer customer support number and was given three wrong numbers not very satisfied with the service received from xxx considering how long i have been a customer of xxx excellent service 10 the service i receive is always excellent .thanks : ) may i please request that you look at how you bille d me as i lost 9pounds in less than 3 minutes call.t hank you . i needed to reduce my costs and xxx declined to help service was excellent .gentleman gave me all the information i was looking for and more .was well explained and left knowing that my query had been answered to the fullest all good , happy ! excellent overall service my problem was handled by lindsey , professionally , patiently & she was very friendly & human ! very very helpful staff however as it was my second call regarding the same problem this is why i did n't give top marks on everything all the members of staff i have spoken to , are very professional and seem to understand the problem in hand , however it never seems to be resolved , i sincerely hope this time it is no phone call . good service very polite and helpful .very quick switching of back on .excellent service call was handles quick , to the point , no delays , query was dealt withthank u never had a problem and excellent service . well sometimes the signal could be better but apart from that xxx are excellent so would recommend them to anyone and for the call i had a with customer services the lady was very polite and we had a laugh and she done what i wanted to be done which was pay my bill so excellent all round thanks is it safe to come home or r u snurgin ? good service happy with service and results . call was handled quickly & efficiently no 1 returned there calls . because i needed my next payment extending til 27th because in finiancial difficulty but advisor could n't .other than that was very helpful brilliant service , and very willing to be helpful that 's not 3 questions it 's 4 ! ! answered my query with a positive resolution very professionallyp well not very customer service you should inform your customers of any changes or possible changes special on the website you guys should be more up to date .i login in and says i can upgrade from 20 january few days later i login in and the date has changed .it should be very clear on the website that this date was only a trial and that could end anytime without any warning as customers they not really aware when is them contract should end . good polite services no excellent customer service and a brilliant job done the lady who dealt with me had a lovely tone , listened and was very helpful and pleasant to deal with .made a lovely change .thank u she cared and sent an sms as comformation always fast and very helpfull with my questions on this occasion the service was prompt , accurate and dealt with appropriately . i got answers for almost everything i wanted but it did n't really get part of it sortes as they did not phone up until later than you said and i ended up having to go in to one of your shops to sort the problems out .the washington store were very good . because u deal with thinks quickly my problem was not resolved 10 changing from private to business tariffs caused xxx to apply a disconnection fee in error .if it had been applied 48 hours earlier it would have caused me some embarrassment when hiring a car .has taken several calls to rectify , i think! the first person i spoke to hinted that i could be lying about a credit note from xxx because he was unable to find it on his system .other staff have been very helpful but not yet convinced i 've heard the last of it . problem was not sorted and was getting fobbed off with wishey washey excuses as i have always found xxx helpful with all mt problems and they have always be resolved overall service very good other than it was myself that had to return call to sales team when i asked to be called back i have been waiting 8 days now for an email to be sent to my insurance company and forwarded on to me but still it has not been sent and this is delaying my claim good service q1 have not been given a reason too !q2 as a good customer with two contracts with you thought i 'd have had a better responce !q3 thought the person dealing with me was good ,just not so happy with xxx ! i am nor satsified at all from the explenations i got from your technical support .i have not trusted the answers i got from them as they were highly unlikely not to say imposible .i suggested what could be the solution to my problem as other colleagues had similar problems .i was told that was not the case .when we contacted our sales advisor she had a look at my number and confirmed i was right . no i have been waitin all day 4 the results now u deserve less than that wanted to know more about getting more int texts as this is where most of my bill is but the lady couldnt get it yes after me losen aproximatly half of my credit top up every time since before december n xxxphone sayen its not down to them ifeel iv lost out n given me sum free minutes or txt at this time would satisfy me as i do top up alot but am thinken of changen my network suplyer i was put on silent hold for 15 minutes and no one got back to me so i ended the call .i only wanted to know about bt openzone . all my questions were answerd and the operator was veryhepcul . q1 because xxx is no better or worse than other providers q2 my problem was not resolved q3 technician was generally very good already mentioned in previous messages happy good service and saved me money compared to other quotes . no return call when promised .no refund when promised .on hold for most of call .very poor service .seriously considering changing network .very disappointed my query was resolved . again thank you and your rep 4 all your help she was so helpful and you as a company are very understandling will stay with you all time thank her 4 2 sort me out young girl in the shop in norwich is very good satisfied with the service and the csa were more than helpful . i have been with xxx for such a long time .you have always been helpful .now my family have all followed me as well .thank you . eventually got issue resolved . the advisor was very polite and helpful very good service .operator very heplful and polite average response fault on my account your end hour an half on phone to call centre not resolved you said 3 questions .this is the fourth . when ever i have a prob u guys always sort it out thankyou xxxvone quickly resolved have you not been reading my text messages ? ? ? because you sorted my query to my satisfaction helpful not totaly happy with costs and care i had a person on line saying asking why xxxphone had offered me a service and free card when then should n't have that was promised two days previous and told me i can not have .one day before holiday ...so had to drive miss work to go to store ! i was left holding and passed 2 3 people each time askf my question and then left on hold so long waiting the last time i put ph|ne down so i still have no answer i ran out of time have just changed to xxxphone person in shop more than helpful in helping me choose f attitude of staff was great whilst it was explained that technical improvements were being made to the network , it was not very helpful having no ability to call or receive calls for almost 8 hours informative and helpful the person i spoke to was polite , quick and very helpful . service was nice and friendly , did what was expected and made me aware of latest offer . no one very bad information lost or incorrect and computer crashed .time of work for delivery and did not arrive because my new phone delivery hasnt came as your warehouse has decided it is out of stock .i am unable 2 have voice conversations on this one .i can only send txts .my line of work requires a phone that works properly and it was supposed 2 be deliverd 2day . everything was spot on because of your bad service and i raised a complaint against xxx yesterday rude happy with phone but cant get picture message i have been with xxxphone for many years now and always find the staff helpful and the service fist class thats why i stay with xxxphone customer the service is 10 everytime i will at tomorrow tariff information .account query coz u can alwaze improve da service !u get me ? the young man i spoke to new what he was talking about ,if he had to find the answer it didnot take him very long .he also has a very pleasant manner about him i am sorry i cannot remember his name .regards ,anthony hazell . the girl on the phone was really helpfull and understanding . the problem i have has not been solved by the phone call .i have to go into the branch to get it fixed . as long as what was promised happens he was really helpful and understanding advisor was extremely polite helpful and friendly . there is problems with xxx all the time .they made me do one of the phonds by copying the other when they should be telling me !and they couldnt understand me , both the people i was talking to . unhappy with the deal i can get from xxx after being a loyal customer for many years .other providers offer much more these days a professional and helpful service and an understanding of a long term user very helpfull staff . all very efficient i 've been with you along time i could not understand the lady and she could not explain the reason why it was happening .did not get an acceptable explanation very helpful , efficient & polite it was lower than it might have been because it took 3 calls to 3 different people to fix the problem and i was queuing for ages on call 1 . website was no help .could not be flxed by user and required reset by xxx . costs i was given some inaccurate info in branch , which they subsequently put right .infogiven on 191 was that i should e-mail my request but as i have no pin number ( which the advisor knew ) i couldnt do . the person who dealt with my enquiry could hear that i was upset and went to alot of trouble to help me bad service - not listening to the customer full answer to my question very satisfied nothing was too much trouble and answered my querys with a friendly polite manner . staff member v helpful and listened and got problem rectified because the request i made was not and has not been done .this is not the first time something like this has happened a few weeks ago i was passes back and fore 7 times while staff basically did not want to deal with my request , also i called to ask questions about changing my number and half way through the call my phone went dead as the lady changed my number before i had confirmed to do so . i had a problem wiv my bill and the lady sorted it out 4 me , very pleased ! good service answered my question the advisor was very helpful i gave those ratings because the service i received was really helpful and i could not have asked for better .thank you the man that dealt with my problem was very helpful had no satifaction with xxx in the time ivbe been a customer and spend high amouts of money each month i think the level of service i 've received is very poor im not happy that my phone cant be repaired . someone always answers the phone , unlike another mobile phone service provider .which i why i left them .the service i get from xxx is excellent , and long may it remain so . generally happy with service , had a mix up over tariffs a few months ago , but has been resolved and phone staff are excellent , do n't normally have to wait long either before being dealt with . because the guy was well mannered and answered my query within a minute or so reasons were : as a valuable xxx customer , i felt that since the problem of not being able to connect to wifi since november 2011 because of a faulty handset , i should have also been reimbursed with credit as i had to use 3g and would have used more than my monthly data allowance .i 've spent enough time on the phone to xxx customer services/technical team about this and felt something could have been done sooner to resolve the problem . the purpose of my call was to double check my price plan .angela , the customer advisor i spoke with was great .she gave me the information i required and informed me of other services xxx offer .thanks ! objective judgement poor customer service , poor connection , poor manners , have been with xxx many times and have recommended your network to loads of people , customer service advisors are rude and do not give you the time of day to finish your sentences ! ! your adviser was on the ball 10 i requested copy invoice due to the fact that my personal account had been changed to a business account i could not access them to print them off .i provided the operative with a previous invoice number but he said he could not bring my account up without the account number and i needed to call back .i am an accounts clerk by trade and i know if you have an invoice number you can find an account .rubbish he did not want to help me ither than that i have always found the technical people are great at helping me see last message the service was fine - these strung out questions are not however no customer loyalty .have been with xxx for 14 years and was told to go elsewhere to get better price plan thanks lady was helpful and patient natalie maddison was a 'yes ' person . 7 because i cant understand him and he was n't listening to what i was saying and not let me speak he was very rude and i 'm not happy .you 've got poor standards efficient although advisor slightly difficult to follow . my numbers are almost ready to as it is 1:30 inthe morning and you have just woke me rating for ques 2 is 10 ... sent 0 by error ... advisor was very good and quick ... in new zealand , becomes apparent that roaming not working for incoming calls ( aaaargh ! )so i rang xxx nz to understand why - was left on hold for 50mins , eventually hung up . xxx phone have poor systems and processes in place , at one time you used to give fantastic service now your computer systems let you down .i have tried for two months to access my account only to get stupid long winded late emails back ! ! which i do n't have time to answer .do you think that we all have secretary 's ?today you tell me i do n't have a business on line account !well that takes the biscuit !!how can you say that ?when i have used one for over two years ! !so you send me a pass word that i have to use in 24hrs , i am out of the office have no chance of getting back in time to do it ! !it 's all to complicated you have over designed your systems .a few months ago a salesman from your company contacted me and sold me an iphone s , his price did not match the final invoice price it was only 5 phone calls later that you resolved it ! !i can go on and on but i am fed up with texting .ps at one time for me xxx was the very best for customer services , but you are in trouble with your public relations going down hill .regards , peter banks customer of over 20years ... i 'm not impressed you sent this message in the early hours of the morning waking me up ! just good it was hard to hear the lady as there was alot of back ground noise from her end and i was unable to finish talking before she kept cutting in ongoing issues regarding the bill which have not been resolved the operator we spoke to today ensured us she would phone us back within 30 mins we are still waiting ! i have been with yourselfs for a good 4 years and the level of response was shocking two complaint emails nothing , i was lied to several times and i finally got it sorted yesterday after few months of phone calls even though it sorted it not the handset i wanted which i 'm still very disappointed overall service very disappointed after years of good service i have had call was dealt with quickly , professionally and i was very happy with the outcome . staff were excellent and sorted my problem out very quickly . it was last week when i contacted customer services so its a bit late for feedback one week later x i think you are totally useless liars and thieves and you do n't deserve to call yourself a company .if i could choose my rating of you would be well below zero . been with xxx for a while but there does n't seem any incentives for pay monthly but you do for payg i felt like every caller dealt with the problem to the best they could advisor was very good but your coverage lets you down as calls keep dropping out he was polite did not try 2 blame me 4 my purchase mistake , reassured me by sorting it immediately and gave me positive info in regards 2 upgrading my sim i as told i would be receiving unlock costed from apple for my iphones within 48 on thursday the 26th but have received .itching since then .the last halogen i spoke to in dec 2011 assured me my phone was unlocked but failed to tell me i needed the unlock codes from apple .on previous occasions it took me up to more then 6 months to have content control removed from my phone .i think this happened on the 6th attempt .there are n't enough wifi hot spots to use he 1gb of free internet accesses to that part in th price plan is a bit redundant .thank you . happy with service when i got to a person he was helpful , but it was a lot of messing about wth menus b4 i got to him . i have been with xxx for many years and always been happy with the service i was listened to....transfered to speak to the correct dept quickly ...and replacement fone arrived within allocated time ....within 24hrs ...thank you been with xxx for over 11 years now .have full confidence and trust in the company . phone was initially sent to the wrong address , then was told i had to retrieve my phone myself .second phone was sent without a sim card . the information was clear and concise and exactly what i needed to know . i got the phone i wanted but i was expecting a better monthly contract having been a loyal customer for many years all of abovr good service polite and helpfull servise is quite good ? i gave you score 4 for each question .it was my third call within the last 5 days to ask to take my account off content control .on previous ocasions you promiced to fix my request , but this time it was even worth , you said your computers crashed , although politely asked me to call back .my previous contcts with you caused me much more disapoitments .sorry , i have been with you for 8 years , but this year yiu upset me many times .all the best ! good service been with you for years and your a good company it took me many frustrating phone calls to actually speak to somebody who wanted to help , and was n't just following a script ! a good all round service good service ? i had to phone up several times .i am still not happy as price plan not the same as sold when i took contract .waiting for confirmation via email .still not got one ! no information or reason given on change of early upgrade option polite and completed the task when no 1 else botherd you were unable to sort out the problem experience with other customer service it was n't dealt with there & then . q1 its very expensive q2 my query was not resolved q3 the adviser shoude get sacked turned my sim off for a week while i was on vacation my call was well delt with good all round service .queryanswered the gentlemen i spoke to was professional , polite and went out of his way helping me , which made me very grateful . : ) customer service never got back having promised and abrupt to begin with . .very very dissatisfied im happy with the way xxx was helpful do n't take kindly to unsolicited sales calls 15 n/a my iphone camera had broken and the adviser was very helpful ensuring a new iphone was sent out to me asap.she was lovely and very informative .thanks do much ! well my bill is meant to be 40 pound a month and i do n't understand how i 'm going over ! ! i 've got 900 mind unlimited texts n unlimited internet at the minute and still going over how does that work ! ! i find the customer service rubbish .i do n't find xxx at all helpful .once contract is up will be moving to another phone provider very helpful and understanding.psdoes this help me with rates 4 new phone ?thanks i have lost all confidence i. xxx due to the consistant lack of customer care they have provided me since being with them i called just to thank customer services for being so helpful and to thank the store in the arndale centre in bradford yorkshire for all they did to help my mum last week .she is also on my contract quik and eficiant think the service and reception is always good .lx as i am satisfied with xxx satisfied .achieved what i needed to do . i was n't too long on hold 4 the mainline , then connection to the technician ; he was pleasant + helpful , and the problem was solved somehow whilst the bb + i were apart . i still got problems no you call and i will explain . i was satisfied with the overall conduct and the reception i spent most of my morning on the phone trying to sort the problem out and was passed to various different departments and people and had to repeat to each one what the problem was and i was cut off a few to times too !very frustrating but finally got change of ownership sorted after three years of trying ! very good service . advisor was very helpful and knowledgeable and quickly and answered my query to my complete satisfaction the man was really polite and really helpful because i currently have an outstanding issue that has been dealt with extremely badly and have had no response to my letter ! ! ! no stop bothering me . my complaint ( that the vphone website had charged me 4 times ) was not dealt with satisfactorily . was a very good service , polite , helpful and met all my expectations of quality customer care . becouse iv had to phone up a few times due to my phone being cut off i was satisfied with who handled my call but i put in for a contrack phone with u and was truned down i have been with ur company for many years so i am not happy about it fast good service i called for mms settings for htc the first advisor said there was n't any over the air settings so i was transferred to a tech advisor to be told to go online and get them .it would be worth the first line advisor to know this to save having to be transferred everything was dealt with quickly and professionals because the service i received was courteous and helpful very helpful staff i found everything very helpful and useful excellent service + provided new contract cheaper than anyone else a lot of your staff do not understand english ! assistant was able to speak proper english and also understood me .he kindly made an adjustment to my bill as a goodwill gesture . very helpful and friendly with no problem giving me info i needed my phone broke last week and you are not prepared to help me at all .i will be in contact soon to pay off my contract and get my pac number excellent service throughout , thankyou i was spoken to like rubbish by a female who rang to get my insurance number , she said that i had abused my phone . just on number of occasions staff were not dealing with inquires properly and two of them lied .to be honest i cannot wait for my contract to finish so i could go onto a different network no staff were brilliant and resolved my problem ,also they spoke english clearly so all in all i was very satisfied ,thank u no because you could not our would not help me out it took 4 very long protracted calls to resolve issue .only the last person had sufficient knowledge to resolve the problem everytime i ring up to sort the problem with my online account , i get the same response and it does n't help .i have been trying to sort this issue for two weeks . i was n't very happy with people 's attuide and the problem is still not resolved ! dispite the waiting time to be put through to an advisor the service was first class as was his understanding of my problem 10 says it all ! no i had a problem as my daughter had run up a 700 pound bill the lady i dealt with provided me with a workable solution which has helped she was friendly helpful and a credit to xxx xxxfon is giving good services but customer service should be better the customer service is good , however xxx has a poor network coverage , therefore i would not recommend it . the service was good , but not exceptionally good considering what i pay monthly . because i was told someone will get back to me in the 24 hours and no one has yet so thats why . professional call handler , problem resolved as soon as was possible within 24 hours of reporting the problem the new device had arrived and it was solved i had an issue and the operator was very efficient with the problem and removed it .no complaints this end ! ! give me an email address and i 'll relate the full story !i think there are some worthwhile learning points .phil still unable to access voicemail .fed up with having to repeat myself to different members of staff who asked me to repeat fixes that i 'd already tried and had failed .nobody really seemed to understand the problem .mel at xxx worcester is now looking into problem and is being much more helpful . i had 2 make 3 calls and still the problem has not been fixed and i wasted my credit because i was very satisfied with the advisor very good customer services . i found the information given unhelpful , the operator unhelpful & rude implying i was lying .given the amount of my bills i will be carefully re thinking my custom going elsewhere i 've been with xxx over 20 years had exellent coverage in europe alway had good assistance .exept when my i phone was stolen and meraculasly my insurance had been cancelled too .still waiting for my ipone or large screen htc .ps iam on vodefone d this week sorry busy pleased with service your staff , were swift to answer the call , helpful and dealt with the issue in full . : ) i was assisted but not entirely pleased with the result cannot get through to an operator , ivr options are very poor meaning many dead ends / redials required when an operator discussion is required .other providers offer much better service / i have a number of phones for children but will be moving from xxxphone . satisfactory service and helpful xxx operatives although the advisor was friendly and helpful in manner , the issue was not able to be resolved quickly enough .there had been an error with your pay online system where i was double charged in error and the refund takes 3 days to process so i have now incurred bank charges .also when i was transferred to customer service to make a complaint , i was then cut off . very helpful and gave me a clearer understanding . helpful staff .i did get cut off though & had to repeat it all to a 2nd person .easier to talk to same person .helped change my tariff . because i got good service i have received an email to stating that i was due an upgrade , when i phoned the automated service said i was due one the next monday , but when i spoke to the advisor he said it was not the case .he was polite but did not know why and when i was sent the email . very pleased with the lady i spoke to , resolved my issue immediately politely and efficiently .not so impressed with xxx for causing the problems i 've had but would n't want to use a different network provider . last week i gave 10 's , but this week less , because it 's gone on 2 long 2 sort out my upgrade . found it fustrating that i couldn pay my bill an length of time waiting to be dealt with , aswell as being without the use of phone , would just like to add that phoneinsurance should cover you for everything the first customer service prrson i spoke to was rude and unwilling to help me only refet me to someone who could discontinue my contract .this was not what i wanted .i explained this to your discontinued contract person to whon i was rederred .he understoid and referred me back to another customer service representative who answered my query and solved my issue .my marks are lower because of the first person i spoke to . staff are always helpful and professional .i feel xxx and a company could do more to help prevent people get sky high bills ! ! ! ! ! ! ! ! ! ! just a great very helpful service . now then now then we have been trying to cancel my wife 's contract , the web site keeps letting us down as the email is not working or does not respond - you staff are not interested - please call me very upset with call .i disagree with you with regards to the legal position re the all .i will be following his up . i 'm cheesed off constantly having to call about the same issue and be given the same assurance that 'this time it will definitely be resolved ' i have been having a problem with my network coverage since my upgrade .the last advisor said he would arrange for a signal booster box to be delivered thursday .i took leave to be available for delivery .the item was not delivered .when i called up the lady said the order was not placed by the previous guy but now for saturday next day delivery i would be charged 9.95 .i have been with vodka phone for a long time .i am paying quite a lot on monthly contract .my phone has no network at my workplace .a problem faced by other colleagues who have the iphone 4s on xxxphone .i find the overall problems and trouble shooting quite did satisfactory plus i have to pay for the signal booster box when the problem is with your network reception on the iphone a problem not on either orange or 3 networks good advisor i have been a xxx user for a long , long time . it took 3 attempts to resolve the problem i had. i was passed to 2 different sections .onone occasion i waited over 11 minutes before i was transferred polite staff but poor delivery ...i 'm still waiting for my replacement phone after 4 comical delivery attempts .very poor service indeed ! excellent service , quick and efficient .friendly and helpful .compared to other comms call centres , this was the best ! excellent service told you in q 3 appalling email service-withdrawn twice in 2 years with all the trouble that caused me-new headed paper ,cards etc and advising contacts .how about a refund for all the time and expense .dr. r. driscoll . 0 9 the young lady who dealt with my call with a caring manner and as wanted to terminate my contract due to previous experience i was not the calmest of customers she should be commended not happy that i had to phone 2 or 3 times to get my queery resolved .i don.t think xxxphone have any loyalties with their long standing customers . i am not able to cancel my contract and keep being told different things q3 , i gave a 9 as my problem is still not fixed , after 2 fones and 5 or 6 calls , im now having to go to a xxx shop to get my internet etc... working as the instructions i hav bn sent dont work .i have had the fone for a week and 3 days and am onto my second handset but the settings are not all there to be able to set it up .leanne just not very helpful when ya phone not workin properly i dunno hahahaa your service is bad and in unhappy with you all ratings for what ?. . cause ya asked me too because everytime ive had a issue or problem its been rectified promptly and politely i hope this good service continues thanks . i was well pleased he wasnt help full and he was abrupt yeah .... why is it that xxx staff make u beg to get answers . . then make u feel stupid when u do get them 10 very helpful and efficient dealt with my problem imediatly i have always have good service when i ring 191and the persons i 've spoken to have have always helped and been well manner 10 10 , but i do n't think it 's sorted out ! 10 yes i have not been abel to use my phone properly to make or receive calls and it seems that you dont care and every time i have asked to speek to a manager you wont let me .i thought you had to by law and am looking into this . good service after 5 phone calls to you and being cut off every time i was transferred to the advanced technicians i was feeling very annoyed .....it was a relief to find someone who could help me ! i only rang for my son , but i 've rang quite i few times for myself and always had good service x after calling constantly for two days , and waiting for the supervisor to call , and they never did , to find out about what was happening to my contract , it was a relief to finally talk to someone who actually made sense and gave me the correct information , otherwise i probably would have left xxx due to the customer service i previously got person i spoke to clearly understood what i wanted & provided an appropriate solution to my request . because it was very helpful and my problem got resolved iwas just really pleased with the level of service and this is reflected in my ratings as i could find no faults with service i received thank you . look at my first reply .reasons given there . my ratings would have been very low if it was n't for the fantastic help from laura fox in that welcome dept . u didnt change my contract when i said ...very often i get no signal or no network ...and the bills are in the hundreds . . have n't got enough hours in the day to tell u it all , basically very poor service and things still arent right now ! the last person i spoke with was very good ,friendly n helpful . no satisfaction from the man that took more money out of my bank than he was supposed to and i still havent got it back because , the person i spoke to ,i could actually understand ,and he could understand me , he was very polite and very helpful , very happy with service thank you ! because the problem has not been solved . satisfied with service helpful staff the guy who talked to me sorted everything out very politely .unfortunately i ca n't remember his name . the reason is becuse that is how i feel i was supposed to be called by the technical help line rather than i calling as a follow-up , as the initial call was made outside of the technical helpline 's business hours . because the help i received was good 5 i like xxx and happy with the networke ide hate to part with it i dont understand the rewards where you grow the adviser who handled my call was polite hence the high score for him .i called to find out why i could no longer upgrade my phone at the end of jan as this was the date i was given on you website .i was not impressed by your decision to take away the ability to upgrade early 10 days before i was eligible with no warning .i wasted a lot of time looking into upgrades that i can now not have .when my contract does end i highly doubt i will continue with you .this is the reason for the 2 other scores . operator done all i asked straight away , no hassle . quick efficient service with the outcome i wanted thanks : ) yes this time mr steven eve 's in your call centre know his job and got us sorted out which we have been waiting weeks for so a very thank you to steven eve 's i wish all your staff were like him very friendly advisor and very efficent to all my questions and needs and understood what my needs were very very helpful .and pleasant . i was pleased by the way i was dealt with correct information whilst the gentleman i spoke to was very friendly , the issue remains with my blackberry .i took out a new bb contract with you in august and have become fairly disillusioned with the product .i appreciate that the issue is with blackberry but my contract is with you and all i wanted to do was to change from a blackberry handset to an iphone .rather disappointed that my years with xxx appear to mean nothing the advisor i spoke to was very good and helpful but the issue could not be resolved because you ca n't fault them i do n't understand why i ca n't go in a xxx shop to sort my problem out , when you have many shops and i work all over the uk .you expect me to wait at home .i thought i was a valued xxx customer but clearly not xxx have messed me about , blocked my phone twice and want me to be grateful i got a month well i 'm not.....and it was by chance my samsung galaxy s2 worked bevause everything xxx suggested failed .....this will be my last xxx contract i do find you helpful & professional ! !you only need to update you international cells & work on the quality of the sound for all your international calls !there is no point to have a competitive rate & awful sound quality !any other wise you 're a fantastic company ! ! the person i spoke to did n't speak much english and my phone still is n't working ! not overly impressed as received a good service in phones for you and really helpful u are good could n't redeem my top up rewards points as not online( do n't want 2 b ) so tariff not suitable 4 simple usage like mine , i text and make calls that 's all . polite & fast no thank you your a great network to be on good discussions about renewing contract and improving my conditions of contract . i had to speak to two people .the first call got cut off after 35 mins .when i called back another person had to start all over again as no entry of my previous tcon had been recorded on the computer .it would have been helpful if the first person had called me back .both people were helpful and peasant however only one of my queries out of 4 was resolved after over one hour of conversation . i have received great service and once my suresignal box is up and running , things should be much better ! the person on the phone was very polite but after i got off the phone i realised that the security on myinternet was still restricted so my problem was n't resolved although he said it was is good i wanted 2 try 2 register my debit card details 4 my husband 's pay as u go phone .wen i gave my husband 's phone number 2 customer services i was told no one has that number and they cudnt do anything 2 help .i said thats been my husband 's number for quite a few years now .i have since put credit on my husband 's phone but had 2 go & buy a voucher .we r not happy with this service . because you as a company failed to complete a simple request very satisfied your service basically , not really the fault of advisor , but xxx 's . well my internet dosnt work proply i get charged for things i do n't use you do not notify your customers when u are aware the service may be affected , your customer service team are very robotic and do not empathise with your callers when they have depended on your service more so than others .it was very hard to get a straight answer as to the issues , and also you do not have 1 person dealin with an issue , i had 3 different members on your team email me back .very impersonal because they helped me and were very polite i spent two days with no workable phone .i spent in excess of over an hour over two days and spoke to 6 people over all from xxxphone .no thought of customer service i 'm still waiting for ipad sim to be activated after over 24 hours . i was out of contract and was hoping for some kind of refund for those months of overpaying on a high rate the data and phone usage was very well explained in simple terms i did not feel a valid reason could be given for xxx changing my upgrade date shown on my account .he advised this was due to running a deal between sept and jan but my upgrade date was shown as april and would have never come into this ...it is now showing august . the problem hasnt been resolved which is very frustrating !i will be sending a letter of complaint and taking things further !its a joke .very unhappy with the service im receiving from xxx !plus the person in the telephone could hardly understand english which makes it very difficult to get anywhere ! operator listened to me and acted accordingly . ive been charged 4 internet use and i had it barred months ago .the person i spoke to did nothin about it agent was great and very nice , but not sure my request was actioned i found the customer services procedure very good i am always very pleased with the service , the staff are very friendly and helpful .however , one issue i had was i received my brand new phone on my day off .unfortunately , the phone was damaged so i phoned and rescheduled but nothing was offered as a good will gesture to have to re-schedule , and no offer of a more specific delivery time eg 8-12( which i would have to pay extra for ) rather then just 8-18 as i had previously been given and worked around . 7 service was **** conflicting advice every time i call 44555 , every time , the operator tells me , sorry , we cannot get your balance , then i called by phone and went to xxxphone shop to ask when does the month of my international minutes starts as i have 75 mins , three times i got different dates , when said 12 of the month , other said 24 of the month then one said begining of each month. i want to increase the minutes and pay more , but not sure now .... operator helped with query quickly and with patience , xxx is best network where i live i was unable to send email and when contacted .xxx incorrect advice was provided in conjunction with do n't care attitude .v poor .not what i expect . billing i was in correctly informed by your staff and management last wk so as a customer i 'm very unhappy so this wk being told i was n't getting what i asked and promised gives me reason for marks i did say i could n't down mark your latest collegue efficiency long running issue of no online access and no bills still not resolved but advisor helpful and took ownership and it may well help resolve things . nearly always good avice ring me ! intelligible , competent and affable . staff overall were really helpful and polite service was really quick was not kept waiting around the service from james was good . told wrong information ... lies lies lies we went to shop sunday chap helpful we added a new number to account told phone would arrive tuesday - no sign of phone , went back into store and not so helpful chap could not find details and gave impression could not careless , called xxx thursday could not help as store order but did try to call store but got answer phone still do n't have phone or even know when it will arrive ? ! ? ! ? i went it to the shop the place was clean and the staff were friendly and polite .i was not rushed or pushed into anything . .....because its 2 in the morning and i 'm trying to sleep. a very competent and very friendly sales person .he actually works in the technical team and hence knew answers to all my technical questions .but was also very respectful and he offered a good deal ! excellent sales advisor .please note that my rating for all questions was 10-i sent 1 initially for question 1 by mistake ! visit was too long .could not change data to new phone .could not add up tried to say i was spending the same amount each month ! the network is brilliant but our sales assisstant was n't great staff ok , but computer system slow . 10 a complete my experience was n't amazing but it was helpful and the person who helped me was even more so the sales advisor was very useful but there was a a queue in store the service i recivied was excilant every question i asked was answered and it was easy and quick without any problems good service completely apart from the time we had to wait in vod shop assistant was very helpful overall happy with in shop experince very helpful staff sales adviser was excellent .would have been nice to have had someone in store that could have at least had a look at repairing my now old i phone . thought i was slightly mislead with the pricing on my ipads .i was offered some credit to offset the difference . as i said before that the lady i spoke to lied to me and stil my problem is stil there and i dont know wat to do , u can fon me so i tel u what happened happy with service , got through to a person quickly and who could understand me and my problem well 10 check my account .still waiting for a call regarding my complaint .p coz she said i have no idea about the problem i have with network , very bad services ! ! ! happy with the service and the sure signal box , 1000 land line minutes extra and the free calls to 0800 , 0845 and 0870 numbers so will save me money all round , thanks good service there was confusion over the upgrade date .when this was sorted , the phone was sent to me without the sim card , despite us having specifically discussed the different sizes and how to activate the new card .i then rang for a sim card .i again specifically checked that a signature was not required on delivery .on this advice , i was not in for the delivery .when it arrived , a signature was required .i then had to go down to the sorting office to collect the sim card .i was not impressed .this is a straightforward transaction for such a large company as yourselves .you must do thousands a day .the saving grace is that i am very pleased with the phone , generally happy with my billing package with xxx and fairly happy with the coverage that xxx has .i hope these comments are useful .regards , paul . prompt action and care taken 2 deal with my problem x we ave 4 phones and a notebook on the contract the latest phone was purchased oct 2011 when i realised it did not have insurance cover i phoned 2 add it and was refused because 90 days had passed .this is not acceptable it was not offered wen the phone was ordered .therefore wen each contract expires i will not b renewing with xxxphone again . i topped up 5 pound on the 26th of january and i were suppose to receive my blackberry internet service , so i rang customer services twice , first time , the women said i have n't topped up , and second time the man said i need to top up again , when i clearly already topped up for my internet ! great service(y ) :d becuy yr staff r so helpfull and polite i was n't very happy about the way xxx treats their customers i pay a lot of money every month on my three contracts with xxx i only wanted to bring down my contract so i could afford a xxx brodband dongle ! ! the staff were very helpful and friendly nothing is too much trouble because it 's so good like you get freebees when you topup ! it took 3 calls before i had an operator that i understood ! excellent service 2 can't be ask the write it all down as i 'm working i 'm just not happy with what 's happened coz now i 've got to go out my way again and i 've been with xxx for 2 years i 'm very happy with your service .i 've nothing to complain about when i do you 'll be the first to know . got all the information i needed quickly because you failed to help me in any way at all 0 im happy and satisfied the service of xxx f u have problem the staff are very helpful .i love xxx . the sevice asstant was very helpful & cared about my problem . took two weeks to fix network in my area unhelpful to my problems because i am tied into a contract ...for now very good sevicesb-)bills all ways in post let me no whot going onb-) problem not solved my brother in law got given an extra 500mb of data added without upgrading anything , yet i upgraded and have 4 contracts with you 's and i was refused , and for that reason will not be renewing any of the contracts . they ha closed an old ticket without notification the lady listened could see the issue and dealt with it .shame the issue happened in the first place the person i spoke to was charming , reassuring , helpful and efficient .she dealt with my query promptly ; and she explained how the problem occurred and talked me through what she was doing to put it right .the attention she gave me dis not come across ad scripted or at all robotic , as is frequently the case when one makes a telephone inquiry .many thanks , john mcintosh good service the opperators who i spoke to were polite but the first opperator did not inform me that the service would b in place from 24 hours from my request so when i tried to use the service after i rang u it didnt work so i thought the service was still fauly .only when i rang again for the second time to report the fault was it explined to me properly and that is my reason for my rateings call was handled to my satisfaction but xxxphone cant offer the same deal as a competive 10 my experience was fine , the adviser was pleasant but i would go as far as recommending v. also , i had to ring elsewhere to get my query sorted on my first call the person i spoke with was of no help please call me and i 'll explain really good with customer and found excellent solutions on how to keep bills down ... really pleased ! i 'd been promised an early upgrade on 30th jan online and when i went on on that date it had changed to 9th may .apart from being extremely disappointed with the sudden change i felt the person i spoke to was quite rude about it .my husband bought me an ipad for christmas as i had planned to upgrade to the iphone 4s on 30th jan .i am very unhappy with this service .in the past xxx had always been great and i 'd recommended to many , my parents are xxx as well as a number of friends .i am now planning to switch providers as i felt this was extremely unfair and the service terrible . i was happy with the service i received in this instance after more than five years with you i would expect a better deal you seem to have deals for everone but your contract customers last person was very good no prob at all , but , feel silly giving 10 when some of the previous ones were bad and have had my phone cut off .if the person who got me to put my daughter on my ac had told me that i wouldnt have done it ! the service i been receiving of the company and i really want to move networks after requesting a data roaming block while out of the country , it now will not come back on .i am upgrading my phone .so if it is still a problem with my new handset , i will be furious . my monthly bills have jumped up rabidly and i was not satified with the out come . i was happy with the service i got .thanks after 2 weeks of an upgrade the product was faulty .this should not be the case with a new phone because you asked for them ... ? ? ? ? adviser was rude and did nothing to resolve or help my problem .i phoned a second time to speak to someone else and she was great .the first one however had no customer service skills what so ever and should not work in a job like this . because very good network got exactly what i wanted from my call . i have been a xxx customer for at least fifteen years , i was assissted in the correct manner ,tone and humour i would expect any customer to have any problems dealt with , that is why i awarded full marks to the member of staff who dealt with me . i placed an order for 2 iphones and 2 sim cards and xxx completely messed up the order from start to finish .i had to cancel in the end as i was being messed about so much .still , i do n't expect the loss of just over a thousand pounds means very much to a big company like xxx , does it ? started well but my problem is not resolved day four without a phone becaude of the servocr u provofe everything was sorted as i wanted ot to b cause i 've waited 1 whole week for an unlock code for my phone after an agent put the phone imei number into the system incorrectly good service spoke to a brilliant advisor who dealt with me efficiently !impressive work . very helpful service the advisor was very helpful , but i would not to have had to phone in the first place if the very rude xxx shop staff in salisbury had been more helpful ! :( very helpful understood my situation .polite did everything he could to help and handle my situation really well and professional could n't fault the customer service .efficient and quickly dealt with good service !doi grt my bills cheaper now ? no very helpful and informative i have allwaya been with xxx and never had a problem and when i have its been sorted there an then i fink u r a good service and i will be purchasing another contract as u r great such a reliable company no the reason for my call was that my billing was inaccurate and high due to an initial failure with xxx updating my tariff .the operator that i spoke with was polite and helpful in that he reimbursed my account the overpayment for the first 2 months of bills and i was happy with that but have since realised that part of the third month has also been charged with excess charges prior to it being rectified and that the 13 mins i spoke with the operator has been deducted from my minutes ... which i 'm not happy with ... i had to be put through various people ( 3 ) before i spoke to the right person who dealt with my enquiry efficiently . inability to gain access to my online account not resolved but politely handled . after nearly 15yrs i have only ever once before experienced any problems with my account x to do a simple upgrade on mine and my daughters phone on my account my bills went from just over 100 to 360 280 and 280 again only just getting back to normal this month . . .the sales assistant recommended reducing the amount of minutes on my tariff as we were not using them - i have asked previously to continue with paper statement as when i tried to use my new dongle it crashed my system so i have only been using my sons sky internet at home and not used my xxx network myself since october approx .all in all i feel very disappointed because i was not told to expect massive bills i have incurred charges from the bank and my overdraft is now at its maximum the young man i spoke to was a credit to your business & that counts excellent in-store help in purchasing handsets , tariffs and setup . i feel i was not really offered a permanent solution .every time i receive a commercial text of the same nature , the mobile number is different and i was advised to text stop to every single one which is going to cost me money . at the moment i have written to the regulatory body .let them tell me i am wrong cause im completly happy with xxx had no problems at all because i 've been conned into a 24 month contract which i categorically would not have signed up to .one of your previous advisers told me i was due an upgrade in march , now it seems to be july all of a sudden ? ? ? 10 efficient helpful staff prepared to consider non standard request , giving first class customer service .providing 18th birthday present for customer of 12 years .why would i go elsewhere ? i am aware that in providing a service things can go wrong occasionally .however , the person assisting me was prepared to listen to my concerns as customer and tried to resolved the issues in a satisfactory manner . i lick xxx just wish they wood put my free credit on they told me that it wood go on with in 24 h and it as been 48 so plz can you put it on 4 me great service , friendly , adaptive attitude , antisolipsistic operator .he shiuld be ceo . q3 .the first rep i spoke with was reasonably helpful rating 6 .she referred me to technical support - he was ive just had 568 pounds taken out of my bank account with out notice and of no fault of my own on the 5th dec 11 a block was put on my daughter sim only account and i was assured by xxx that if she went over her 15 pound her phone would be cut off and it was not leaving me a bill of 568 which was takin out my bank leavin me as a single parent no money even left in my bank 2 pay 4 my morgage i feel its xxx s fault as they did not block it after she had used her 15 like agreed very upset and hurt at the way ive bin treat lookin 2 seek legal advice if money not put bac in my account as not my fault 0 my last call was about clearing old text messages .i have over 2300 .i wanted to know if i could select the oldest 2000 and clear them automatically .there was no nokia n8 expertise .do it manually .what about using a usb cable and computer ? ? ? it wouldt get me any where .the x call me . my call wasent handled satisfactory last year for 3 months on the trot i had nothing but problems with u...people putting the phone down on me ... then my phone went in for repair and it took 4 weeks got told it was ready to pick up from local shop and when i went there u had not even sent it away for repair .somecustomer services are really helpful but some just do n't care at all ...... 0 nice service and problem easily rectified i have been a valued customer for over 10 years and have never ever missed a payment and i feel i am not getting a good service .i feel if i was a new customer i would get a better service .i will be moving from xxxphone very soon friendly and efficient good service provided the lady was .very helpful and got me the best deal resolved query and offered courtesy credit for vidafone mistake because i wanted to change from a business to personal account which happened , but still cannot get an online account opened because it still wo n't accept my pin number .numerous phone calls yesterday .still no resolution . becouse sometime you hav said thing n the opsite has happen fone has been turn off wen it had been paid just little thing i had a problem with my freebee reward ,i didnt get th points after topn up th guy who tuk th call said he wud add points on 2my account+i wud recieve a txt 2let me no my total that was saturday stil avent recieved a txt i needed paper billing for accountant i have been with xxxphone for many years and always had great service have always been treated very well good service i have no idea what is going on with my account , there has been fraudulent activity and the call handlers act like they are doing me a favour by looking into it when i have done nothing wrong .xxx have somehow allowed someone to access my account for which i have given no authorisation and there has been no explanation for this , i am concerned how this has been allowed to happen .i have been on hold for unacceptable amounts of time .no attempt has been made to apologise for the inconvenience caused to me . q1- i always recommend xxx whenever im asked who im with , i think other services are only gd for pay as you go my bills always been what i expected it to be , different story with orange .i scored 9 because my only fault with xxx is the **** robo payment service ,i have to put on an accent for it to understand visa debitq2 - i scored a 6 because im still paying far too much for wat i need , i got a promo htc which was great at the time but circumstances have changed now and its too expensiveq3 - the woman i spoke too was very polite , helpful and not in a rush to shoo me on however resolved my query very quickly and i was confident she did all she could to help being put on hold and having to be transferred to different dept the lady was extremely polite and helpful . q1 . mast was down for days with no 3g coverage .you also dint offer visual voicemail like o2 . q2 , staff seemed knowledable and very helpful .q3 , she answered question completely and in detail . i found your services very helpful and would recommend xxxphone to my friends had to call 3 times with query not really solved on final call my problem was not resolved , the advice was incorrect the man i spoke with was helpfull and polite .it was the service that let me down no yes well at the moment i am having a problem logging on to my account on the web site and was promised help by the two very helpfull people but as of this time still no help no good service the service was very good and informative and what i would expect . xxx customer service is fantastic overall i 'm very assistant gave wrong info and did not know what to do very poor customer service , fed up with xxx customer service staff telling me different information every time i contact them regarding the same issue , will be looking at moving moving to another mobile network once my contract finishes . assistant had very strong scottish accent i could not understand plus call centre was so noisy i could not hear .i have been with u 10 years but do not feel u r able to offer me a good deal so i shall not be renewing contract in april my issue was not listened to by the rep and he repeatedly told me how long he had been on the phone with me for , made me feel like i was wasting his time . poor service which slowly improved i have always been happy with xxx .the person i spoke to was very helpful and overall i got the impression that he was doing a great job for you .shame that broadband at home is being shut down . because 3 of your customer advisors promised to send me a text with internet connection/server settings i never received and after 10 days from my first call to them i still don t have data connection on my mobile and i m paying for it .... i ve never seen such a bad customer support .... unhelpful , lots of talking and promise of texts that never happened .most inefficient people recommending a service provider to a friend can come back and bite you .there was a problem with your website , again .the guy i dealt with got it sorted quickly and with humour . very helpful and a good company 2 b with . to much to tell in a text message but the customer service i 've received has been abysmal good service i have been unable to use my company phone in the falkirk area to to a network problem .not had use of my phone since 6 jan! ! no-one can sort the problem nor can they give me a date when the problem will be solved .you are no in breach of contract and if it is not sort by monday , i will have no alternative but to go to another provider . because ; not had a great xxx experience latley ! ! the people have been unhelpful and whilst using polite language they were useless .no sort of service what so ever and as a customer i felt my time was wasted i got a good service . i was informed that my phone was out of warranty and i was n't entitled to an exchange pending mine being repaired .i called back to customer services and they confirmed that i was entitled to temp phone exchange .the same thing happened ref another phone 07734292098.only we used a spare phone .not sure we 'll renew our contracts in may !like most business users spending time sorting phones is expensive use of time . good advice , v helpful assistant , solved my problem quickly and efficiently the problem was sorted .the issue is that it keeps coming back .i want to be billed on paper even if it costs more ! already answered that with q1 i should n't have to tell your staff what the law us regarding spam .nor should i have to insist on phoning the call centre when the web submission is offline absolutly awful service .got a phone that will not work !had 2borrow 1 2use .has been so called fixed twice , went 2store 3rd time with more expence 2me and was told they could not see me and 2come bk the nxt day !the letter i got bk from the ppl that mended it said 2 phone 191 if i still had problems .i was charged 25pence and was told i shudnt b phoning them .and 2go 2a store .when i went 2the store they also told me 2phone customer services , and i had the same answer .it is not a good service and although i have been a xxx customer 4 many years i am going 2change my network asap internet ( dongle ) still unresolved ( 2 weeks ) loss of service on mobil and 3g coverage is no good , and when i go to hunton in kent where i spend a lot of my time , no coverage at all .when ring 191 theres always a problem with 3g , although your staff try to help and its not there fault , ( in kent the coverage is better on orange and here is better on t mobil ) why ? yes called about a fault i pang to ask to put my bill back a week i was told i did n't need to as my account was all ok the next day my account was blocked delay in getting refund ste was very helpful and had the willing to help attitude thanks stewie good service they understood the problem .spoke to me nicely .resolved it .thank you happy with service but had to figure final step myself i 've been misled regarding what is included in my contract when i initially subscribed na i have sent you an email the way you have worked out my bill & the way you have charged you said three questions . very good service your deals are rubbish because i poor and inconsistent information and assistance given that has been detrimental hello i have contacted xxx enquires a number of times they are always polite and friendly and solve any problem thanks 'cos you 're **** . not satisfied with the data allowance exeeding msgs ! ! !they shud b sent to me b4 reacing 100 % im happy with the adviser but not with the fact that my query can not be solved satisfactually the lady who first answered my call ,who i told that my battery was not holding its charge,kept on saying she needed to ask somebody else .she eventually passed me to a man ,who insisted i had tried a spare battery .he refused to listen that i did not-he was very rude , i eventually gave up . they did n't fob me off with nonsense like orange did and if they could n't help they passed me onto someone who could !thank you he finally sorted out all my problems .when noone else seemed to be able to . it is too complicated to tell you by text .if you telephone me on this number i will tell you . i 'm not recieving signal in my home area .problem with mast i 'm told .more than 1 wk without service ....i ca n't be the only customer with this issue !??operator gave advice , but not really helped explain reason for not having signal .... damaged phone could n't help me and did n't offer me any options either for a straight forward problem which i had solved by four other companies i had to speak to! coz he salted my problem in a mater of minutes and that was the thirst problem i have had sins i have bib with u so i would like to say thank u to u 0 6 days list service in the village , no communications .poor customer service , call centres in egypt not understanding local issues , 9 different operators , no ownership .your different divisions not talking , no passage of information .no escalation process for complaints and the worst customer service i have ever received . after numerous problems a manager called me back and finally resolved everything for me , very satisfied now ! because it took about 20 calls to get someone to sort the problem out properly nobody would answer / help so i was passed to 4 different people and had to tell the whole story from scratch each time and my personal info .and in the end they still didnt help even though i was standing in a xxx shop . because i have problems with my phone since november ,the problem is i ca n't send or receive picture messages but i can browse on the internet but ca n't download ,i now have save problems with this phone which is my upgrade ,its a sony erricson xperia arc. great service and friend and polite staff who are very very helpful satisfaction overhall i would prefer to talk to someone about this than have to send a very long text .i am still awaiting a reply from you regarding my complaint which was meant to be dealt with within 72 hours - i logged the complaint on thursday 26th january . i called twice to ask same question and got 2 different replies ! phone never arrived ! ! still cannot send or receive picture messages i was totally satisfied with the service i received ,he was friendly and helpful good advisor , knowledgable and resolved my issue i got a really good upgrade deal , the phone was delivered quickly and it just what i wanted after two years and hours of telephone calls the problem is not completely resolved i called initially as my sim card stopped working .a new card was sent to me but the phone continued to read 'insert sim card ' i called in the morning and was told that the rio team was busy so i would be put on callback .no one got back to me .i called again in the afternoon and was kept on hold for 45 mins .despite having given info such as imei no etc every agent i was put through to requested the same info .i had to kindly remind them to check this on their system .when the reconditioned phone was finally dispatched it was the wrong colour .i had to call again and was told they had no more of that colour in stock and that the warranty does not require them to replace the same phone .i informed the agent that i was instructed to remove the back case and i was not prepared to have a black phone with a red back .i became very frustrated with a ) the poor service and b ) the lack of understanding of the agent .i was eventually put through to another agent who agreed to arrange for a red phone to be sent .i have cut this story short and have omitted a number of reasons i am left disappointed with xxxphone customer services , due to lack of time and space .i am considering writing a letter of complaint . gud services i have spoken to your call centres many times since last september to organise a number for accessing voicemails when abroad .i am in india and cannot access voicemails because i have been given numbers that cannot be tested in the uk and then do n't work overseas , on four occasions .after the last call no new number arrived although one was promised .when in the uk in jan i was given three different explanations as to how the system should work over three seperate calls to your centres .i still cannot access voicemails abroad and noone at xxx seems to care or be able to solve the problem . query solved in one phone call . the operator who dealt with my problem was courteous , and very helpful but , then again in my experience , any problem i have had in the past has always been dealt with efficiently . bsd customer service problem not resolved you are all so helpfull i could not want a better phone company to deal with you are all so good at your jobs big thank you to all never get same answer to a question , always charged mote on bill staff member was very helpful i have always been very pleased with customer service at xxxpone ,friendly ,helpful and always solve whatever problem i 've had . 10 7david bidwellgsm : +44(0 )7557043361 the person i spoke to was very helpful , polite & solved the problem . i was on the call for one hour at the end of which nothing was resolved ! have explainf in my texts i haue rent helpfull : ) good honest service with a smile and you listened . bad service due to multiple persons giving me the wrong answers to my question , not being told the change of fair usage policy and lack of fixing the 44555 service 8 i 've always had great customer service from xxx .there always friendly and helpful .:d. 10 out of 10 everytime i want to ask something xxx people are very helpful and make better deals and and better help than o2 .xxx people never give back cheak like o2 people .xxx has helped me to save money !thanks . because the people were freindly and very helpful .thanks . i 'm not happy with service or contracts i have with xxx i wont b recommending 2 anybody as soon as i can get out of contract i will i was satisfied with the service ! helpful service on the phone , but my phone signal and data is poor considering i live and work in central london she was helpful and explained everythink !previous people i have spoke to i have nt been happy i was offered an iphone 4 and told a delay of 2 weeks .it took 2 months .it then arrived without a mini sim card . everything was sorted out by one call and one person . i had good service complaint letter to follow .thank you xxx were able to answer all my questions with clarity and knowledge on my account its based on my conversations with customer service agents . problem not resolved .still no access to my online account . being refused a contract when i know there is nothing wrong with my credit i am happy with xxx and your staff your the best network in the uk .ps thinks for getting me up at 2.37am lady was polite but problem not resolved . not now the support team were unable to resolve my issue with online billing but where very helpful with their advice .overall they made me feel valued as a customer .many thanks ! ! you asked will never use xxx ever again once my contract is up i 'm gone ! please feel free to call for explanation whenever i needed ,your customer service has always been polite ,helpfull and fastly understanding.thanks the service and results i got were good ..altho..this was my 4th call to solve my problem . . 10 10 had a block on my messages which your operator quickly re-set . yes .the reason i gave u those ratings was i feel the service u gave me was very poor from start to finish the only peron u where intrested in keeping happy was yourself .just to let u no when my contract does end i will be moving on also i would 'nt recomend u to any one .i have been with u for 6 years and this last year the problems with my phone have been a joke like u're insurance . lost phone .not advised about right to claim replacement .had to transfer number to other network .then when realised had insurance called xxxfine .unhelpful advisor stated not entitled to claim as account closed notwithstanding still within 12 month agreement .then after calling another dept managed to get agreement to replacement handset .however not possible to claim until number transferred back from bt mobile which means will have no handset when clients try to call .tried to arrange pac code transfer for today but foreign agent had poor english and put phone down in frustration .had to get fax number to explain my requirements in writing as your website email was not working .had to fight to get a fax number .your service is awful . had to wait long time for my sim to be activated ! ! very pleased with service i get restricted by xxx despite confirming my address multiple times before the restriction , then have my service re-activated by someone but not properly , as a result only have half my service .phone up numerous times to be fobbed off that my sim was the problem and to wait another 24 hrs when in fact it was n't done properly in the first place !if the last lad i spoke to could see that there was a block on my texts and data , why could n't the first 7 people ?my upgrade is going to need to be amazing to convince me to stay ... very polite and very helpfull im happy overall with xxx apart from your prices your rep was very helpful & understanding ten good serves and help there was no call hold and person sorted my problem helpful but seemed to get a little annoyed near the end . the advisor helped me with my problem straight away and i 've had no further problems .a job well done !thank you . i have now been waiting 16 days for my new handset .i was told to ring back at the end of the month but the rep i spoke to just told me to stop ringing and wait for a text message .i was told i may be able to get some loyalty bonus or refund applied to my account but he never mentioned this .he seemed very unhelpful well i offered one phone it never arrived so was on phone 2 half hours tryin to sort it was hung up on as could n't hear them .then tryed 10 transfered later someone could help deal with it so happy in the end with different phone . excellent and quick service bad customer service staff member was very helpful . the app is good and a check on phone from phones4u was very helpful . look on your system , we have been overcharged since nov 2011 due 2 an error on your system , your staff hav not done what they said they wud do , have spoken 2 a different person each time .a written complaint is on it 's way .not happy at all !i could go on , but it does not have any impact and u continue 2 overcharge .resolutiom desired , money refunded and your system corrected , oh , and an apology 4 the upset u have caused . questions not really applicable when have asked for advise its all been answered satisfactory , and politely . for some reason xxx stopped sending bills - i need for vat accounts - for months i was unable to view online - numerous calls to xxx & i was promised the bills i have not had - months later txt asks me to pay for them - stop wasting my time - send bills or we move provider because i still have n't received a print out of jan 2011 calls i asked for last sig nov and twice in this jan the person who helped me woz very kind and polite and very helpfull 50 very helpful staff whenever i called let down xxx stopped my 360 account and offerd me nothing to replace it good customer service my phone was cut off i would have given 10 all round but i got messed about a bit , had to revisit the xxx shop twice in one day , very inconvenient . who wrote this question ?you asked at the beginning for three questions and simple ans .not an essay .rating has now dropped to 1 across the board .you really messes up . helpful service and advise to help you keep improving your service and maintaining the high standard . the gentleman was very polite and helpful when he gave me an answer to my query i did n't understand his response so he explained it in a different way which i understood perfectly i was n't made to feel like an idiot .if all advisers were as knowledgeable and helpful as him i 'd stick with xxx . a parcel despatched via dpd on the 9/1/12 did not arrive on 10/1/12 and despite our calls to you is still not resolved 1st & 2nd call ( charlotte ) gave wrong info &promised to call back , but did not .3rd call did not understand dongle 3g dropout problem & hence overcharge .now leaving xxx . good service helpfull straight forward no courteous straightforward service i pay xxx too much and have not been able to do the things you promised .i will probably change networks and start again with my blackberry , personal phone , iphone ipad data contract , laptop 3g card , my wife 's iphone and my sons blackberry .that has to be worth some value to another network who will treat me as though they value my customer loyalty .especially as i travel a lot .but i know no one reads these so i wo n't expect your call ! i was satisfied with the outcome for the reason i called . my query not resolved yet so how can i rate something not finish yet i cannot get access to all my bills on the website and your staff could not correct the problem i was enquiring about text messages and mms messages and did n't get any help .i also have had really large bills since joining xxx again ( was with xxx about 18months previous )last year and wish i had n't !i spent over 500 pounds in the first 3 months which is ridiculous ! 10 the girl that i was talking to was very nice and did what she could for me .but the problem i have is still there when peaple try and phone me the cant get through to me .many thanks bj 8 because i was very happy with the service i received when i spoke about a problem i had excellent service happy with service lack of understanding and lack of loyalty . unresolved issues on billing i 've been with xxx for years on contracts i will never change cause if somethinks wrong with phone or i do n't know how to work knew phone u lot have always been there and i 'm greatfull for that my phone so important cause i 'm epileptic if i need someone i can call my family thanks xxx the people i spoke to was very helpful and polite , and i 'm in a good mood so thought i 'd be nice . all went well staff at call centre provide good service .person responsible for business accounts in your wakefield store is not very helpful at all . **** off because i rang to pay bill couple of weeks previous an then get cut off despite having paid , an error processing the payment lead to me being cut off which then cost me over 100 pounds in lost earnings and then this colleague was only interested in taking the deficit from my card and not the problems the error had caused me exceptional customer service . because i only just come to you after 7 year on 02 .and had nothing but bother in 3 days of having sim .thinking of going back to 02 a while ago i was able to pay a larger than usual bill over two months .i wanted to do the same now but apparently cannot .only take out .monthly standing order .i do n't want that as my contract finishes in may , but no alternative ess offered .i had been trying to access my account on your web site for some time but your operative told me there had been problems for a few weeks .not a good advert for a communications company ' because i think they are a fair rating .also because i do n't appreciate getting these questions at 02:30 and 06:30 in the morning . service quality from staff handled my enquiry and dealt with issue over price to my satisfaction .thankyou i have the most useless agent and under your new rulings i have to give notice to them so you will allow me to go to another agent and sign up for anew contract , long winded and aggro i could do without , o2 are offering me a better deal as are orange but as my agent knows i 'm locked in even though i 'm out of contract he is taking advantage . your store in bluewater i believe her name is christine a gem also i think the manager i think his name is jeff or he might be the technical guy are superb .also the lady the other day so polite and helpful and i would say most of the people i have dealt with are very helpful .the only critiscism i have is the wait to get through and also the call back system has not worked for me but really like xxx . 4 very good customer care because every phone i have had with you break from technical problems and u wo n't exchange it ok sorry should have been 10 9 i was very satisfied with call handling but the issues raided have not yet been sorted out 8 dishonest , was told one thing and xxx had other ideas .very expensive , poor service .lost faith . i think after nearly 3 years with you , i realize i cannot trust you anymore .your customer service has no words , say different things and do n't know how to deal with issues .it is pure rubbish .i wish i never reniewed my contract with you but i will end it for good when it come to term in september 2012 .can't wait to get rid of you and your network ! ! ! the advisor was simply excellent .knowledgable and clear .an asset to the company . xxx have best customer service out of all companys i have ever had to call .great staff and obviously great guidelines they are allowed to work within efficient and helpful the advisor was really nice and very helpful .well done waiting generally up to 15 mins very rarely get through to one net first also customers noted message waitng to connect you started on phone line first person said does n't exist second checked line went straight through however told us to keep a log of numbers that called and call back later !called back later after logging all calls waited 17 mins then was told that this is a new feature to compensate for silence people were initially getting as you can see i total waste of my time regards tony although i still have ongoing issues with my phone , thes staff are polite , professional and have excellent product knowledge . the person i spoke to took the time to set my config up after i had phoned at least 3 times b 4 and all so went into a xxx shop so its 4 your tec dept thank you . 10 wuuck and easy service still waiting for call bk 2 pay my bill no 1 . 2 many options so hav 2 keep goin through them many times .allways bein put on hold .finally couldnt understand some of ur staff hope this is usefull .thank you . good service i did n't get my problem resolved but it was not the advisor 's fault as the website was not working . great quick to the point service no problems with your staff but when i go hold i often get cut off also i would prefer my bill sent to me instead of on the computer i am struggling financially and need to reduce my outgoings .you have always been able to change this in the past up or down .this is now apparently not possible , which is not the fault of the advisor .he was ok but not as polite as i would be ( having worked on the phones ! ) . there were no issues , very simple process , proactive help and advice and friendly people ! ! ! it took 3 phone calls to get my mobilemail password reset .automated password reset uses characters which are not on a normal uk keyboard . not happy txt at 4am bloody xxx happy withe service that i was provided still unresolved and no appreciation of my issues data roaming was very clearly explained to me and as to how best to use it when overseas 8 no my 86 year old mother was receiving numerous nuisance calls from the same person .when i asked for assistance the advisor did not know of any options available from xxx .he was also unaware of the website content .i was referred to the police who also were not interested .if the problem persists we will have to change the number .i suspect her number has been released by xxx to commercial interests for financial gains .not happy . your staff were unwilling to take ownership of the problem , were also argumentative . not at 11.10pm 0 no there was no fuss & no quibble & the matter was dealt with quickly & efficiently . that 's how i was treated because they helped me a lot for my problem and spoke in a manner way thanks always very helpful and polite staff .excellentcustomer service . my last call to you did not go well , my issue was not resolved & still has n't .this was on monday , & despite asking for a callback to me i still have not received a call .i made a complaint on this call , which so far seems to have been ignored .your customer care answer seems to be `it 's company policy ` this applies to both the customer care centre & your stores .i can only hope that by taking part in this survey it might prompt some action with my issue . call me and i will explain everything first request over web seems to have been mishandled .when i called in it was quickly put right and fully resolved within 24 hrs . i chose them because i think their a really good rate because xxxphone is n't the best but its good after about 8-10 phone calls , lots of time spent on the phone , several emails the issue still has n't been resolved .useless . it was sorted in one go i found the person to whom i spoke acted efficiently and speedily to answer my enquiry .she also did it in a friendly and understanding manner . very helpful and friendly service your operator did not seem pleasant , he appeared to not want to look into my query because he couldnt see it recorded on the system from the previous day .he then went to speak to dpd put me on hold and after over ten minutes hung up on me and failed to call me back . no miss informed about charges on my new phone , will look for new provider next time . vague knowledge about my pricing plan , cost of exceeding monthly data allowance and why i had n't received an alert indicated i was close to , or over , monthly limit . nps was n't put on hold for too long ,advisor was absolutely brilliant and extremely helpful ,explained every single one of my options ...overall a fantastic service that made me a very happy customer : ) very very satisfide with xxx and there people , keep up the good work awful experiences which date back to november 2011 .simple requests such as changing my address for a phone delivery could not be done - by three different people and managers as well .i am beyond frustrated with xxx and only one person has proved to be competent during the last 10 calls to resolve my problems .not satisfied at all in receiving different information by different members of the team . very helpful with what i needed .the best service i 've had from xxx so far . the call was dealt with efficiently with no fuss satisfied with the service . feed up with having to call atleast twice to sort out a problem and having to spend my unnecessary time sorting out issues it 's seems to me that xxx and my bills in particular are quite expensive and other provider are offering better plans .on this occasion the person who looked after me was fantastic and a credit to the company . i would n't recommend xxx to anyone because it is astronomically expensive ,always .everyone i know says so .it is ridiculous other networks have seriously better deals .i really think u need to up ur game ! the person i dealt with was really helpful and following a frustrating time over the last 7 months trying to access my online billing she offered the most practical solution to resolve my problem . i like xxxfona i have already can't get a straight answer and i am told one thing then another with no regard to my loyalty with xxx for 18 years ! ! ! because the advisor was very helpfull and also asked if they could be of any assisstance with anything else the service was good , person i dealt with was helpful and the problem was resolved . helpfull and get it working i have been with xxx for 15 years and i feel that you have been patient and value your customers .i have had recent problems with an upgrade in choosing a phone and you have dealt with my problem smoothly , efficiently , patiently and pleasantly , many thanks and i would definitely recommend xxx to any potential clients .....many thanks 10 ,you promised only 3 question ! ! ! ! ! my call was answered quickly and the staff are always helpful friendly and cheerful and my problem was resolved easily yes it was his son whos a valid xxx customer and has been longer on xxx .it was i mr p farrell 07826565369.whosupset over my farther getting his credit double for being valid customer when he realy he has not .i helped him move from virgin to xxx and help him to top up each month on his visa card .my xxx phone breaks and the shop fibs me off .am still using xxx why i ask sometimes after 4 phone calls the new handset was still delivered to the wrong address the service overall was good never realy helped quick and complete my contact renewal was a very disappointing experience .i had agreed to my new monthly tariff onlyfor it not to be confirmed on my account and then i was sent an invoice for a free handset !if i had not of spoken to the last gentleman at xxx who explained the complicated discounts that are added to my account i would have left xxx and that would of been a sad day as i have been with you for a long time .i am just waiting to see if there are any problems with my first monthly bill ?hopefully there wo n't be . a very impressive and competent service .all promises kept and no hitches .thanks because i have been a loyal customer of xxx for many years and another company can hive me a better deal than they can so i am most disappointed in that the response from the person was positive and they clearly understood the situation and assisted accordingly .this has not always been the case , but this time i was talking with a uk call centre , on previous contact with overseas call centres i would have rated my contact and satisfaction rating at 0 across the board . i do not and did not appreciate that that text was sent at half past 4 in the morning waking me and my partner up on a work night .how do you think this is acceptable ? lack of communication between internal xxx staff you could provide internet settings to any phone first class staff member who understood my problem & was willing to help me solve it , unlike the staff before her .many thanks to gemma once again i was very satisfied with the service it was hard work explain myself bout 5 times but all your customer care team was good excellent customer service , all my questions answered politely and accurately and nothing is too much trouble . always room for improvement :-) because still waiting for you to call . good friendly service some v/good assistance rather mediocre on tel .calls . customer service poor no.this text arrived after midnight , totally unreasonable time of day for customer service follow up , will not participate again helpfull very helpful info on phone xxxphone did not deal with a billing issue i had with fraud , and i had to go in the end to the bank to sort out , so i was highly unimpressed with xxxphones resolve and help and therefore leaves me with little faith in xxxphone good standard of organisation ... polite and quick always on the phone trying to get my problems resolved , which are n't .having a lot of problems with my phone which i have explained on several occasions but no one goes that extra mile to help me . yes it was a simple question , there 's little i can say no. x rd very good customer care and met my requirements as a customer . i feel that i am a very good customer to xxx and i do n't feel that the service i receive is as good as it should be .i have had a number of problems such as xxx cancelling direct debits and getting obscene phone bills .i feel that a lot of the time i pay a stupid amount of money for what i receive . no every month since i got an extra phone on my account in november my account my bill has been wrong and ive had to ring up ever month and have not been happy with the service , but when i rang the other day the gentleman i spoke to was very nice and sorted my problem out straight away and i could understand him . excellent staff and a good deal because you are a good network and good service x it has taken me over an hour to get one simple request completed because your phone system ws down and then a problem trying to register for my account .i dialled over 5 times on first attempt just to be lost in the ether.and your web operatives were robotic jobs worth . the assistance dealt with my enquiry to my satisfaction been with you years .got 4 phones with you .i feel let down by you .will move all phones when the contracts exp one by one . it was nice to discuss and talk with john about my problem with my phone .he was really helpful and patient and we finally got there and solved the problem .nothing was too much trouble for him and thank you for having the tech team service available i 'm very happy with xxx because of additional charges that i 've got to pay out for after i was mis told the terms upon taking out my contract person i talked to was very helpful , cheerful and made sure that my concerns were dealt with thoroughly because there are other provides who listen to customer requests and service is appalling 6 i was impressed but i was trying to do something via text that you had told me about but then i had a reply saying i couldnt do it an had to call . 10 the girl that dealt with me .after half hour trying to get through your automated answering .which does not give any option to pay a business bill . have always been given a good service by xxx up to now , no complaints .keep up the good work ! i was very happy with the advisor + he did his best to sort out my query .i am not satisfied with the store that first dealt with my problem .the advisor on the phone was very polite + helpful but it was yr system that didnt allow him to give me the store phone number . quality customer service the man was very helpful and friendly its a rip off you have takenout a lot of extra money out of my account since october when i got my upgrade due to nt being put on an unlimited text package i asked for and have been told this may take up to two weeks to be rectified .very unhappy this takes that long to be reviewed the agent solved the problem quickly and efficiently .though would have liked to have known/discussed how i caused the problem . 9 i did not get what i wanted from this phone call .even after negotiation . good customer service , friendly and efficient . my problem was dealt with promptly when i was able to speak to an advisor it took me a long time to get through because iv'e all ways been very happy with the service supplied by xxx thats why they get top marks from me all i ask for was for my new iphone which is on contract to be conected after4atempts and24hrs later i still have no service but they have put my pay as u go phone on contract whic i do not want and did not ask for and will not pay any bill . read the answers again , your representatives did their job in trying to help , your system is flawed , i have never , ever , ever been able to view my online bill .that is a major problem since you started the system , it remains a problem now .my personal satisfaction level 1/10 0. they say they will get back to then do n't , as soon as my contract is up i will be moving else where very happy lovely english lady who was very happy 2 help and sorted out our problem . iv always thought xxx had the best staff , the best deals and were the most honest phone company , also with the best signal .however i had a older model of the blackberry bold and it broke , so i went to the xxx store and they told me they had stopped making that model and they would give me a brand new phone to compensate .they gave me a blackberry curve which is worth hundreds of pounds less and also has produced many problems for me .now i am stuck with a rubbish phone and i cant afford to buy a bold again because they are so expensive .so iv basically been ripped off **** off i do not like the fact that i downloaded games supposedly for free and used them while they were eating away at my data usage without my knowledge pleasant and very helpful information given initial agent was nt helpful , upon speaking to manager issue was resolved always very helpful with any questions i have . how can you text me at this time ! just very good service and really helpful in solving my problem polite ,understanding response , just no information available . good outcome the only problem i had was that it took me 3 attempts to reach a `human ` adviser .after that it was fine . why ?i have gave u my answers and am not getting any reward her am just doing it and i do not wish 2 give my reasons why ! you think thats clever wakeing my house hold up at 230 in the morning for exactly the reason you asked happy with customer services(xxx ) took 6 calls to unlock old phone and nearly 2 weeks due to your errors i.e incorrect emei number very helpful responding to my call . 10 the customer service is great always helpful and happy to go the extra mile for me ! bills never right different price when u ring 2on line bill all scores would 've been 10 as the outcome was exactly if not better than i expected ...but to nearly have to cancel my contract to get the end result was disappointing and the amount of people i had tried to explain what i wanted that would not listen was also a disappointment .but i got there in the end and i am happy . fast connection to the operator and very help servicer did n't really resolve the issue ...just told me to check for phone software updates ...and the phones were found to be up to date firstly , some of the deals xxx offer could be better/cheaper , to loyal customers , for example .secondly i was pleased the lady i was dealing with , found me the best deal available to me , for my needs .and finally , she was very friendly & as helpful as she could be . the person i spoke to could not give me the information i needed and didnt offer to find out .i have emailed but not received a reply . bad influance he was helpful and provided the information i needed .tell him to smile more .xxx the best network but also the most expensive ..not always easy to deal with .only once did you ring me back when you said you would . turned off the outgoing mail server without letting customers know and expect your plus net customers to sort out the technical issues by themselves . not very happy at the moment , need to sort out an upgrade when your staff can sort out details on web etc when i upgraded my phone i was told i had 500mb of internet use .this was a lie , and i have been overpaying because of this .your operator was unable to resolve the problem to .mysatisfaction . phone given is rubbish the lady i spoke to was really helpful to a novice phone user and gave good advice good service call was answered quickly and my question about call costs answered in full . i gave middle ratings because this if the second time i have contacted xxx to here an issue resolved .1st time i rated your agent highly because i thought she had resolved maters , but she had n't , so until i see the refund in my bank account , i have rated lower.as final point why is your system sending sms at 04 :28 in the morning ? because i was in a panic about our stolen iphone & my call was dealt with sensitively & efficiently . xxx are terrible very helpful 10 hopefully , after 8 phonecallls to customer services , i am now sorted .this matter should have been resolved on 10 jan when i first rang . everything was fine it coz i am fed up with xxx question 1 : cos your sale person just want to sell a phone , will lie to you to get your business .therefore cos he lied to me my bill a month is basically double what he said it would be .question 2 : not satisfied with the solution ye have given to the problem , cos roughly use 400 mins to phone international , and 400 mins uk calls , ye only have given me 200 mins international call for free , i wish the reduce my 900 mins on my contract to gain more mins for international calls , cos only reason i took out 900 mins was for international calls .question 3 : i was happy with the adviser cos he tried the resolve the problem but the solution was n't to my preference good service was provided everything was handled brilliantly . happy to do so poor company , disgusting customer aftercare ....will be leaving xxx as soon as contract is up . not happy with the service i have received the last couple of times .sent an email to complain and no one has even be bothered to get back in touch with me ... just shows to me who you value your customers very helpful and polite chap helped me and been with xxx for years so really pleased .thanks cos i was torkin 2 a foreigner who i cud not undastand helpful and pleasant adviser and if phone arrives today what he said would happen did . plain old fashioned , great customer service could n't view bill on line no explanation not happy with service , telephoned , person on phone extremely polite , helpful and gave me an acceptable conclusion q1 for poor service q2 and 3 for phone call response 0 poor service . because i received the information i required accurately and quickly the adviser did all he could , but i still could n't recieve all text messages sent to me in dhaka , bangladesh .in other parts of the country i could . because i have been a customer with xxx for years now and always found their staff competant and helpful even when other companies who ive thought to be xxx have rung me up at renewal time and tried to take my business ive rung customer services and they have always helped me sort it out , i can not fault your staff 10 out10 it has to be ! ! ! each time i call i got an instant response some one is ready to take on the problem that 's good 4 customer confidence keep up good work i had two issues one of which had to be passed onto it so i do n't know yet about the quality of the solution nor the speed of it .otherwise the lady i was spoke to was very friendly , helpful and efficient . yes i am happy for you to call me and i will tell you then .kevin . xxx is the worst new customer experience i can remember .i was lied to and ignored .a very good customer service person has helped to start to make things better . because xxx the best ok heating and kettles on !cons finaly settling xx 0 i was misled into taking out an additional line by one of your third party companies but the situation was resolved to both our satisfaction and without to much fuss.as always , i was dealt with in a professional manner . to improve you customer service skill over the phone especially it took too long to get to the person to help me .the local to my home xxx antenna had ceased functioning again ( third time now ) and yet i could not find out that xxx new of the problem .as a consequence i lost time making sure your office was aware .why not show outages on your web site ?i could have checked that simply ! use do not give free stuff like texts or calls and o2 is cheaper which i will be moving to because that 's the way i would rate the experience ... because i think u offer a great service ,and have very good customer care . 0 bad service for a very loyal customer please do call me as i am in contact with watchdog about my problem well i top up every single day sum times twice a day and told would be given extra credit and never got it so it wasnt very helpfull thinking of changing network i have been a loyal customer for years , and was never infoemed of the potential savings for military personnel , i upgraded my phone early at great cost to myself , however as i didnt apply for the mod discount inside 30days i applied just outside you wont apply it .i will not reccomend ur company becuase of your poor treatment of a loyal customer and when my contract renews i will move elsewhere instantly . very helpful polite lady no no i cant wait to change contract my questions were dealt with to my satisfaction someone who gets a good rating speaks my language and knows what they 're talking about . whilst the service was good , i need2c that the dd has been set up correctly .after the probs i experienced in oct/nov 2011 as a new cust , i still have little confidence . i rang xxx 4 times about setting up picture messaging .i still have not sorted my problem . xxx have no customer service at all being with xxx for 6 years + and i receive the most appalling service .i will defiantly not be renewing my contract or my wife 's . the service was good no had to ring twice to get it sorted , sure signal people hung up on me first time i have contacted xxx twice about same problem with no success no answer to the problem given i ask for advice and instructions on what to do to achieve what we want.the advice is often wrong and has cost us a lot of money stop because xxx have always been helpful . he was very professional and understood my problem .the persons i spoke to on monday twice could n't resolve my problem and actually gave name incorrect info including the fact that blackberry server was down so i had no e-mails on my device which seriously affected me as i am a consultant with no direct access to terminals when i visit clients .as it was still affecting my business yesterday i wanted to escalate the issue and got put through to him .i 'm unclear why i had to persist this yesterday but glad i did speak to someone who was helpful and knowledgeable . you said only 3 questions , and by the way sending out a text at 4:30 in the morning is not a good way of raising the rating of q 1 overall good service and issue resolved because xxx is a nightmare over0harges me all the time .my packages appear to change without my knowledge and i 'm tied into a contract for another year with a broken phone .fifteen years with you well no more at the end of this contract your a nightmare did not get full and concise explanation . 10 .he was very patient with an older person who does not understand the new technology quickly ! i 'm very disappointed in the service i received and how the client portrayed themselves as if they where not bothered about the query i was asking about !i received my new upgrade phone which had a broken back case , i then asked for a new back case and had to exchange handsets .when speaking to the agent on the phone i clearly asked what was expected of me to do and he told me :`to put everything back in the box as per usual ` when receiving my exchange handset i did not receive a battery to even start my new phone .after this i calmly rang in asking for a new battery to be sent and the agent told me there where none in stock i was then placed on hold for more time than i should have been for the agent to check whether there where any battery 's in stock .i was then advised to purchase my own battery which took up my time and effort .i expect more from my network i did n't feel the advisor was interested in my questions or knew enough about xxxs products and services .i had to run back over the information 4 times as felt she did n't explain very well he just clear what happened ... probably because i 've had really bad experiences with xxx b4 ( as in they have terrible customer service , espesh instore ) but today it 's been cool i wanted my phone 2 be able 2 send and receive pictures 2 the handset again not go 2 get my photo and after 3 phone calls it still does n't ! ! 6 i phoned re international calls , the operator was polite helpful and knowledgable .he gave me the info h required . the advisor did help , however the problem could n't be solved , he was helpful no thanks i went to v store one day got misadvised rang help line got put on hold for ages was told i would receive a txt to my phone i did not get one i rang twice more again told that i would get a txt i did nt get any went back to xxx shop left my phone with ian was told it was okay now after an hour .i have decided to get rid of my xxxs the guy i spoke to was very polite and helpful .i was given the correct info .which solved my problem . i was disgusted by the service i received and the problem was not resolved !very disappointed with xxx , words cannot describe how disgusted and angry i am about the situation ! reasons for ratings are :1.very professional approach from ms roberts2 .dealt with all my queries succinctly3 .patiently assisted on items needing re-clarification4 .did n't oversell the options i was considering5 .nice to have someone that understood what i wanted and helped me with the final decision i have been with xxxphone since i was twelve years years old and i am now twenty and have had the same number friends were on 02 and had nothing but problems but with xxxphone the staff are always polite and very helpful home x xxx is good in terms of rception why i gave those ratings 1 .when i took the contract i m'y bill was very high and certain things were explained latter on enquiry when i was quering the high bill 2. m'y bill priod is 24 - 23 of the next month yet when i went to norwich xxx shopping i ralisd that m'y minutes cycle runs from the 1st to end of every month why is that and why was i not informd the person who assistd me at norwich was very helpful that i should download m'y xxx to keep track of my usage and bill if i knew from the beginning it would have made m'y life better i made several calls about the same problem .each time none of the operators fully understood the degree of the problem or gave any solutions or alternatives .the problem still exists and no one apart from an automated text has shown any real concern .i will contact orange tomorrow and cease with xxx .your business customer care has failed at my first use in over a year and me hard earned money will be going elsewhere .feel free at any point to actually call me and speak to me before the end of business tomorrow .d hall i always get conflicting information . . not so much the last contact but a number of times previously . . ca n't wait until my 2 contracts expire so i can move providers good service , i got exactly what i rang for and it helped me control my escalating bills .guy i spoke to was excellent , very helpful and just the right mix of professional and efficient but friendly and chatty .only negative point is ur systems were faulty that day so the call took a long time .thanks problem not yet resolved and hav spoken to another advisor since .therefore not entirely happy with xxx as a result . just really good service overall , thanx because they helped us find out what was wrong with the phone and did n't mind how long it took good service the man was polite and helpful , listened carefully and provided a good service also made sure what the problem was resolved i have been tricked into taking another contract , misled and ripped off i will be contacting media ,ombudsman and solicitor if things are n't .sorted out he sorted out the problem with my sat nav which now works !none of your other employees managed to do so .bye bye , welcome to orange : ) . because i was full satisfied do n't like xxx , all you do is take my money on the wrong date cut me off etc really irritating .it feels like you do n't listen and you just want the money .as soon as i can switch , i will ! very rude customer reps , very ignorant , not very helpful ! because the person i spoke to put transferred me to a number that was closed and i still got charged when my problem was not solved i got a promotion which solved them problem in the short term .i would however like to point out i have no way of knowing what the promotions are each month so unless i call i might miss something useful .can these be sent as text on a regular basis ? fantastic service , quick resolution things could always be better i asked the adviser and he told me ( i think it is ... ) if he is not sure who could be sure ? ? they was all good to me **** the lady i spoke to was very dismissive and a little rude . no 9 bad service the excellent service from all the customer service team very poor while dealing with me via the phone would n't phone no more the staff need more training i think been sold things i do n't ant and do n't need in the past ...coming up to an upgrade and even tho i 've spent a fortune with xxx u ca n't give me what i want in a contract and u still want me to pay for my up grade or increase my tariff...one which does n't give me unlimited internet or xxx to xxx calls which is what i had before ...not interested in staying with xxx and will be cancelling my account . esuaceb eht namow saw yrev lufpleh i received mixed and conflicting information from the initial people i spoke with no confidence in them fixing the problem with my phone . i phoned to change from pay monthly to pay as you go , the staff could n't be more helpful and pleasant .i also got a great deal with staying with xxx plus was told that i could still upgrade after 9 months . 10 i am happy with the service i get from xxx i was previously with t.mobile which i think they are the worst compnay around they cheat and dont look after there customers ....as for xxx they have not disapointed me yet i only had 1 bad exprince with xxx which was they gave me a used mobile no .when i joined ,i got lots of random people calling me other wise i would of gave a 10/10 marks i have been a loyal customer of yours 4 over 10yrs , i have always paid my bill on time , and rated the service u have provided v highly , this being the reason why i have never consided using another company .i phoned on this occasion due 2 being unsatisfied with my current mobile phone and asked what options i had considering i am tied into a contract , 2 which the advice was 2 cancel my contract and shop around 4 a new one .i was suprised that customer loyalty means so little , so unfortunatly i will b taking up that advice in october .thank you 4 asking i was impressed by the personal service however , all goodwill destroyed completely when i was rudely awoken at 5am by your automated text service .surely you could prevent this !not happy this morning ! well the lady was very helpful and went off to check what the problem was and apologised for keeping me on hold for so long .but she did tell me the fault was with a mast and needed to be fixed and that they could email me with news .was not instantly able to fix the issue but was very helpful ! 4 the last 5 or 6 times i have been very happy with the team not bad overall !wait until next month to see if problems have been rectified service received . i needed to cancel my contract due to financial reasons & have not been able to do this due to the contract even though i have been with u for almost 15yrs there is no loyalty to ur customers & i have not always been happy with ur service ... i am slightly more happier about the unlimited txts & the fact i did n't have to create much of a fuss to get this my query was not resolved but your customer service assistant was very helpful . extremely poor service on all calls recently .very dissapointed with xxx ! great service my restrictions to make international calls has not been sorted yet . the advisor told me that the new sim would arrive and it did . customer service was good and help but procedure did n't work . i gave these ratings as overall i have been very very satisfied with the customer relationship i have with xxx . i am **** man s india central ! ! helpful operator . when i was speaking with the adviser they were polite and dealt with my query quickly will never recommend xxx to anyone .xxx always over charge my bill with cost that can not be explained and i have to ring xxx each time to correct my bills .this takes a lot of stress out of me and am very dissatisfied with the service .customer advisors are not always helpful with situation either . the customer support person was excellent .the fact that i was not able to log in online is inexcusable . never had any problems with your network and your team are polite the issue was not solved the first time and i had to call back 2nd time get it resolved the guy i spoke to was very helpful and efficient no because sarah the agent i spoke to sorted everything out for me and exchanged my phone for , because it nothing to do with what the other agent had said was wrong with my phone and because sarah could n't apologies enough for the amount of times i had been hung up on & being given the wrong information & it was good talking to someone from the uk . the shop assistant was very nice but lacked the technical training to identify a bad connecting cable to transfer data from old phone into new one .so in the end a tech assistant helped but i was in shop for one hour just to transfer old data between phones and activate a sim card .if it had been quicker it would be 10/10 i have recommended xxx to all my family they all us xxx .the woman on the fone was very helpful and able to do as i was asking she was very polite my problem was sorted quickly .thanks cos the service was good ,apart from you txting me late last nite and waking me up ! my bill was changed to electronic whithout asking and could not get hold of it so asked to go back too a paper one the service was excellent i had already spoken to one advisor earlier and only had half the information .the gentleman who finally sorted me out was knowledgeable friendly and very very helpful .he also knew how to hold a pleasant and succinct conversation . i was very satisfied , and have already recomended xxx for the great customer service . the reasons for low ratings for the first 2 questions are i have moved house but live in the same town the signal to my phone is almost non existant and only available within an area about the size of my phone in my bedroom ,as for my dongle that is totally useless and i cannot cancel the contract without incurring a charge although you are not providing the service required i think giving a score of 6 is being overly generous on both counts and i really do n't think at this moment in time i could recomend xxx to anybody .as for your adviser she was very polite the problem got fixed , took some time but was patient and overcame the challenge . 10 i would need to speak to someone to explain y i would n't recommend xxx to anyone ...the second advisor i spoke to was very good and sorted my query out in that call ....but if the advisors before that call on previous days had done there job properly then i would n't of had to call in yest morning ...i think there are a lot of training issues in the collections department i was promised a call back .this never happened .i was complaining about a charge on my bill .please look into this for me .regards i was on hold for far too long .when i did get through to someone , i was prevented from speaking to tier 2 tech support .i received no help and my phone still does not work .so all in all , very unhelpful and a complete waste of my time . see my account notes i have been given incorrect information about my price plan and now have no minutes left when they previously should have been running over .very unhelpful .this is one problem .i await an apologetic response . well i called up on tuesday to find out about my recent bill and the operator said she had speak to my father who works down in leeds which was a bit of a problem for me rude member of staff that kept calling an hanging up .if i had been advised correct in the first place then you would n't have had the need to call me first off all i would just like to say i was n't happy when i found out that i had to pay 25p just for my fone to go thru to the xxx customers services in the case how am i able to call then and find out the things i need secondly the person i spoke to second person was a bite rude and lastly i called again and someone who was nice picked up i got my problem sorted fast and you helped me .thankyou : ) i found your responders very polite and helpful .if after the 7 days it turns out that i have been treated honestly and my agreement of 10.50 pm for the entire year is honoured i will be very pleased . using incorrect bank detail which has led to charges which still not been refunded .when discussin thid with a customer care team member i was told that months bill would we credited to my account as compensation .this did not occur and i missed a payment againm .trying to deal with this issue has taken several hours on the phone with still no resolution . your staff reajy show a keeness to resolve any problems the customer has they are also polite and chaty which makes it a lot mre personel a good team at the forefront of a good company excellent work ethics i asked a simple question and got a straight answer poor service friendly , knowledgeable , helpful and pleasant to deal with ! second time i ve had to call because you messed my bill up ! excellent service from person i spoke to who was friendly snd very helpful . pleased with how matter was dealt with the advisor was very helpful , pleasant & informative . the lady was very helpful and solved my problem quickly and satisfactley the matter was resolved in a satisfying manner ,but to merit 10 i feel i should of received extra data & 0800 calls for misleading information when taken out the phone contract .not one or the other the services are adequate all of your sales team were helpful and polite everything i asked about was explained generally very plesant thanks 10 out of 10 i am not pleased with the level of service/ loyalty the customer receives from xxx and therefore find it difficult to recommend .the advisor could n't offer me anything which was worthwhile , possibly because he had no other option . very poor customer service .staff unhelpful and often very rude on the phone .no customer loyalty at all .appalling for a company like xxx . bill 4 feb 312 pounds plus should have been 118 pounds plus over charged month b 4 as well no service in welling last aug sept promised comp .never happened excellent service as usual .i felt that i was understood and was treated with respect . cause u have n't sorted out my problems and its been happenin for 3 weeks no problems and well solved problem very helpful 3 problems , 1st that told over phone when asked 4 update that it would include 500 minutes , 2nd that email etc wo n't connect so free usage expired without being used , 3rd that not told previously that service charges retrospective on previous contract , in advance on new one , so last 2 bills amount 2 far more than ever paid before .also was told in december that new sim card would be sent to support internet access , but not come .so overall not impressed and not given satisfactory answers . do you think it is professional , considerable or even savy to send txts to your customers at 11pm and 4:56am ? !not amused .especially for a questionnaire .please xxx , get your act together .really am getting to the end of my tether .contract ends in a year and seriously thinking of switching providers . issue still not resolved ! ! still ca n't look st phone bills on line ! ! ! i just got an immediate courteous response and my query was answered to my satisfaction and the problem resolved so i can now text bolivia xxx should of explained properly about the xxx 360 closer to the time so they did not need to phone up i have always been with xxx and would not change , unless i found a better service .first person i spoke to was very good .only annoyance was that my husband 's details had been mixed up with mine .clearly if this had got into the wrong hands we would have been less happy . no problem with service , but have to keep calling to check if replacement phone is in stock . am not happy with the signal on the htc sensation phone used to have sony ericsson saitio signal was very good .i tried to change phone for samsung galaxy s.2 witch my daughter has .buthad gone over the 7days .xxxphone said they would change phone like for like .but as it is the design of the phone it would not help .ofi have to many problems i will have to revert back to my sony ericsson phone q1 . issues with email but hopefully now through own isp should be resolved .q2 .problem wa easily resolvedq3 .would have given 10 but felt a little bit like it was my fault for not knowing 360 would be redundant in january even though it worked for me 2 days ago ( did n't seem to believe me ) i was told a complete lie as 2 what happens when u switch over 2 a virtual landline with xxx and i now have all the hassle of moving back 2 bt to set my broadband up again - r u on commission for getting c*stomers 2 switch i wonder i included the reasons with the ratings messages the first advisor seemed unsure of what she should have been doing and instead od changing the handsets over she put me down for a postal repair , i realised this when i got txt messages after the call .i foned again and the second advisor seemed more knowlegable and fixed the mistake quickly .both advisors had a kind and helpful manner yer because i did not .get wot i wanted and it took 3 days to sort it . because some of your staff are useless , an the company clearly dont do security checks so wont be goin direct with xxx no more . sent it by email to head office .and it now 11.43 pm.thanks for waken me up because he was very polite and answered all my questions .didnt have an attitude problem which is rare ! non existent service and terrible response time .really bad form continual mis information from different advisors which has cost me financially . always helpfull staff on phone happy with service because im happy with the service she understood what i was saying after i am recovering from a operation after a stroke & she helped me , & understood .thankyou .x totally unsatisfied that even considering the length of time we have been with you and the amount of issues we have had with reconditioned iphones you were not able to come to a satisfactory solution .the only person who really helped was a scottish lady called lucy , she was excellent.so when my contract ends it will not be renewed . faulty phone chris was very helpful and i 'm happy with my new phone because the advisor resolved my issues ill informed and unhelpful as ever , you remind me of bt from 30 years ago man was very helpful even though i do have a complaint the signal service i receive is not very good and is making me doubt renewing my contract the young lady was very polite & helpful . unauthorised verification checks , taking money from my bank without my permission , being lied to , people not leaving notes , not being called back when promised .terrible customer service very helpful to many to list . check the recordings of recent calls i have made over the last 2 weeks and wot will know the last gentleman i spoke 2 was fine but despite promising 2 call me back on monday im still waiting i asked for pic and internet settings you still not sent because my problem still stands and they offered a sure signal booster but i do n't use 3g internet at home i use wifi i need 3g internet when i 'm out and about i 'm the laughing stock my friends access straight away i 'm left waiting for something to happen and nothing does . very helpful , explained what s wanted to know xxx has messed up my online registration .i cannot access the online account i registered for one phone and i cannot register an online account for this phone .consequently i could not access online billing for this phone when i needed to .you have also switched to online billing without my permission so i did n't notice .really really annoyed .the adviser sent me a new password but your system wo n't accept it either !what rubbish service ! my feelings and impressions . i 've never had any problems with xxx and they are very helpful , the last answer should have been 10 not 0 because the person i spoke to was very helpful and sorted out the query very quickly for me , well done to him for his help , and thanks again .... the reasons are base on my experiences i was very disappointed with the service i got when i rang up about having no 3g and that all my calls kept cutting off very good customer service thee seemed to be a level of uncertainty in the answer the service advisor gave and a message indicating error was still received the following day from vf. i took me a while to get an operatoe because you are a good network and your customer service is excellent it was good service and it fixed my problem . fast informed response .happy , informed person that dealt with me my querie could n't be dealt with properly due to your system through no fault if the advisor i spoke to but he did give me some useful information on top of what i had enquirer about x i spoke to a sales person on the 25th jan she sent me text that she would get in touch the next did not have any contact & she had started the contracts it took me whole of the 27,28,29,30 & eventually cancelled 3my new contract for 7 lines on the 31st .do you call that customer serviice .i waite your reply gerard had troble understanding what they were saying plus a bit to technical can't be bothered the guy i spoke to was very good , calm , nice tone , well spoken , lisened , gave solutions and took action .very good maner with a grumpy dissatisfied customer , a credit to xxxphone ! i was told my stolen phone had been blocked and it has not been .also promised a call back and was not customer adviser helpful and friendly , but oxford city centre shop.wherei bought phone have no interest in customer support - always a long queue and the same people who sell you the phone do n't want to know when there is a problem !there are lots of sales team but almost no customer service - i appreciate it is saturday , but i actually ca n't come into the shop at any other time . lost ability to send mail found out 360 going of and its my problem ca n't help.get a new email address not that easy when you use it for work and that 's the reason i pay you for an ipad etc rubbish and no help thanks for nothing i 'm able to come to some agreement , whatever the situation my request to escalate my concern about the capacity of your website was responded to along the lines of ` i do n't it 'll do much good , which had the virtue of being honest but did n't give me faith in the company .a i could not log onto my on line account and the assistant could n't help at all .but she was able to take payment for my bill over the phone . got through quickly and actually spoke to someone in person who resolved my problem .thankyou . after a few mix up with my bills in the last 6 months your team have been extremely helpful in getting things sorted .i would recommend xxx to anyone who asked . that is what i thought of the service . xxx are the best and i find your after service second to none , ,thank you ! ! ! all was great thx xxx have been charging me for services i should have had for free and , despite admitting their mistake , refuse to repay my money .as far as i am concerned that is theft . very polite helpful and friendly , and i could understand what they were saying satisfy with xxx the advisor i spoke to dealt with my situation brilliant i could n't of asked for it better the customer service is fantastic i would recommend xxx all the time thank you customer service was appalling , have my second 9900 since last thurs and have the same issue !no one willing to helpand do n't know anything about blackberrys !terrible ! ! the lady i spoke to was very approachable , informative , helpful and positive . phones couple of months out of warranty and is playing up ie some if the buttons on the touch screen are n't responding , i have the most expensive insurance package but was told insurance only covers theft or loss .this is a absolute joke !my contract ends in march and i will not be taking out another with xxx ! ! ! no there was no information for the sony xperia s which is due to release soon , also i specified that it was n't sony 'ericsson ' xperia arc s but i still got that as an answer , the lady herself was very nice and pleasant but i felt that your staff could do with more knowledge .last thing is that i was told that xxx are n't doing 'all you can eat ' data package which is exactly what i am wanting when my contract is up in april , i was offered and i accepted an alternative package for the time being but for a large network like xxx not to it when so many other networks are starting to do it was extremely disappointing in my opinion .regards very gd and helpful very happy of your service but not of this text at 3 oc in the morning because i am hoping for my request to be actioned as requested the operator was polite , cheerful and understanding .i have only one complaint and that was the processing prior to my conversation ! the 2nd and the 3rd advisors were brilliant but the first advisor did n't listen to me correctly and put me though to the wrong person problem solved without a fuss what time i am satisfied with the way xxx dealt with my issue .it was so quick , and it resolves the problem . cos the member of staff was good and nice the service is marvelous and my queries are always dalt with promtly thanks kind regards km just upgraded and very happy they were n't very helpful n kept passing me to different people no one was responsible for the enconvience caused and reasons for the barred accounts . excellent helpful ad prompt service . excellent service as always from xxxphone :d overall , i 'm very satisfied with xxx .changing my tariff was easy and pleasant .the staff on the phone were friendly and helpful , without being `over the top` .the only point that annoyed me very much was the migration of sim cards ; it took 16 to 17 hours to migrate from my old sim to the new micro sim.i heard that that is apparently not too bad .however , since i was asked , not to use either my old or new phone , i was not contactable for too long .apart from the wait , xxx has been cool so far .thank you ! good service . false promises done quckly with no quibble good service . everything fine their was no language issues she could understand me and i understood what she was saying i hang up if the pearson dosent speak good english i wont waste my time or theirs then ill try again my phone is useless and no one will do anything to change it as my contract is n't up for another year . because its been five days aleady and i have not got the mail yet got a very bad experience from the call centre in last six months and it does not seem to improve .my average call time is 45-50 min coz they keep putting me on hold or transfer from one dept to other really frustrated with the service all my questions were answered immediately politely and without fuss .and critically i was n't sold to for a fro duct i did n't want 10 officer is my brother !not , do n't have any brothers !upgraded phone with reduced call package getting increasingly frustrated about the misinformation about upgrading 2 of my phones and if i was actually able to do so the fact that your tariffs approx 50 % higher than o2 did not get my complaint resolved to my satisfaction . 10 5 was a very good service .theperson on phone was very helpful good overall service . pls call it took me 4 days worth of several calls a day and nobody went the extra mile to solve my problem and david handled it over professionally showing how a good customer service should be provided , listening to clients and giving them what requested good service i got than before i called to question as to why my mobile phone bills have been so incredibly high since i started my new contract last april/may , after making a point of noting and curbing my expenditure over the last month it seemed to be still very high , i asked why is this but the feed back i got didnt seem to coincide with my facts and figures , when i asked about the basic contract on my phone before any other costs were added onto my bill , the customer advisor unbeleivably hung up on me , when i tried to call back , the message i received was ` sorry but customer services are now closed ` so a it stands , still unresolved look at my complaint that i emailed to you online 4 sorted problem and recomended nrew plan .if critical it took time 10 10 have been with xxx for a long time and this is the first prob i 've had so would still recommend .however the advisor did not unblock my phone as requested so i had to call again after 24hrs to ask why it was not done .the second advisor said it had not been done correctly the first time so he had to do the process again very efficient and friendly service , really polite and attentive , easy to understand and understood my needs and effective . no rubbish company .contract to end . because i am discusted with your services prompt & efficient response . was need help but never once was able 2 speak 2 a person the lady was friendly , knowledgeable and helpful in promptly resolving our issue related to a stolen phone . 10 the bills r always acurate , with out error .thats the most comforting fact .also , where most other networks would be happy to let you go over your price plan and run up a costly bill , xxx suspends your line until the folowing bill date .which you can choose to keep or remove .i 'd say xxx is a favourite of mine , with 3 mobile not too far behind ....the rest are crooks . excellent services . i m with asda mobile not xxxphone i had to call back 5 times before somebody finally solved the problem each person i spoke to gave all different answers . disappointing .asked to block one lost phone only and operator blocked both phones on account .blocking second phone caused disruption and problems and difficult to reconnect as xxx out of hours . just my opinion based on this experience this is getting boring now .i was very pleased with all aspects of your service .can this be the end of it now please ? i am busy today : ) 10 out 10 satisfied quick , straight to the point , professionally helpful ... to rushed and sales oriontated the advisor was friendly and helpful in a fraught situation she deserves a medal for listening to me go on lol polite , professional advice with empathy good customer service and good advice xxxphone have lost the human touch and will be loosing my contract along with all my facebook and twitter followers to get a gift from xxx . because they are my thoughts answering your questions 10 they have not given the proper reason for rejecting the claim even though i have done everything in a systematic way .they are saying xxx is responsible for whatever happened so far . because they were helpful and sorted out my problem quickly over the phone no 1 10 i sent an email question to you corporate mail box vg3 3 weeks ago as your helpdesk suggested asking for help on a subject and never even got a reply ! ! ! ! ! no one ever does what they say they will which has resulted in me calling you back countless times !useless ! because the advisor was helpful a simple problem sorted very quickly . good service , nice easy upgrade with the phone i wanted and the contract i wanted .good all round . great honest network iv had nothing but trouble with signal in the last 18 months all i keep getting is try this try that & getting a replacement phone nothing is working because u give a good serive thank u too many problems with network on this occasion my query was not directly answered , it was not my fault that your delivery drivers dropped off a phone and left it in my building without my knowledge , when i cancelled the order !but i was told that if xxxphone did not get a phone back they would charge me for it ?i was not very happy they were very helpfull with all my questions i had great customer service , so i would recommend xxx to my friends if it suited our conversation .i would have given a 10 if i was wowed !if i was wowed i would tell my friends about xxx regardless of the conversation that we are having , good service no 1because i 've been with xxx everytime i 've had a phone2 because i 'm paying well over the odds for my bill 3 because the advisor was as helpful as possible overall happy with cs , not so happy with the coverage i get at home satisfied with service .however receiving this last q sms message at 01.48 which woke me up is very negative . great help because my blackberry messeger aint working ! ! ! ! ! ! ! 2 the service advisor was really friendly and happy .she took interest in what i had to say and was really funny in a good way .i spoke to a lady before and she was really lovely too but we got cut off .all in all it was a really good start to my day . the advisor was very polite and explained exactly what i needed to do really well problem rectified with the advise i was given . good service because i was worried sick as to the amount of my daughers phone bill after speaking to the operative i had peace of mind everything was being done to help me manage her usage and resolved my problem she was very professional very helpful advisor , quick and efficient , polite , issue resolved in a quick and timely manner the issue was identified and a solution given because xxxphone are rubbish and i want conpunsation if not 11 contract payers are leaving you you should be uk call centres &your not ! & i find some of the staff rude &they do n't listen when you are talking they interrupt ! did not take my matter urgently . the man i spoke to was very patient with me .he was friendly and helpful , messed around when trying to upgrade iphone 10 very good service problem solved asap thxs never had any problem xxxphone .always 1st class the services were fast and i could understand exactly what the operator was saying , my query was solved extremely fast with no hastle and i was very happy with the overall performance . xxx r bloody great so helpful cheap i phont 3 times and i ask abaut internet setings mesage ,still dont hav ,maby somone can help me ? u asked for my ratings because the problem has not been sorted . initial advice from shop incorrect .call centre advisor sorted it 10 mistakes made by xxx again and not very helpful staff ! the sevice has always been good and i get good help !i only reason i call is because sometimes xxx causes me problems ! ! i think that the operator i spoke to was quite un hielpful , to much hassle to sort out one account poor service iam leaving you 10 i needed a number barred and you would not do it .this is why i am looking to move from xxxphone who i have been with for such a long time ! ! i was very happy with way it was dealt with .however it took a little time for the issue to be understood and i had to follow up with an email myself rather than have it all resolved over the phone .otherwise , i was very happy with the service always having trouble getting on the internet even when i 've payed my 5pound bb :( customers are treated fairly and kindly and most importantly politely the lady who helped was very efficient and courtious thank you texting at 10 past 2 in the morning !and ur ratings for calls are redic and your service is overall rubbish ! the response from the agent , the fact that he could not explain my bill , the fact that he could bot cope with a customer who was not happy with his bill and most important for been over charged by xxx i have explained the reasons in the answers already ! was happy with the service i received from xxx i have been with xxx for over 3 years now and never had a problem until 2 months ago - my issues related to overcharges and using xxx passport .it took 2 months , 6 painful customer service calls and numerous promises .the first 3 people i spoke to were absolutely useless and helped in no way apart from to promise action that never happened .the last two people i spoke to were brilliant , so helpful and cleared the problems whilst on the line to me .i rated 5 's as i had no issues with my last customer service call but am very unhappy with the 2 months , hassle and costs it took to get to this stage . because excellent all round . the 0 was because i responded to a text from voicemail suggesting unauthorised access to voice mail and to call customer services .i did .c. s. could not locate the text or offer me any advice on how to be assured of my confidentiality .given i work in an org that is high profile news i remain worried . twice i tried to register and get my phone bills .twice there has been problems .i used to get them emailed without a problem until xxx decided to change things again .every time i have ever tried to go onto your web site there are problems .i could rant on forever but i better things to do .all i want is my bills .is that too much to ask ? too long winded with instructions its based on the psern who served me on this day no attempt to solve my problem after years of loyalty & a large amount of money spent with xxx i asked if you could reduce my minutes & therefore my bill , as i have had to take a drop in earnings .was told point blank no .so when my contract ends in november i will leave xxx . the advice was very unhelpful & kept being passed between store &web site until eventually the store helped not very friendly on phone bit matter of fact lady answered felt she was not really interested did sort our question but did not feel valued customer etc advisor understood exactly what i needed no last call was to a uk centre who are not cheeky to u unlike egypt , do n't call u a liar , and are very efficient and solve ur problem first time . i have been offered a good deal on my upgrade contract and the adviser was as helpful as she could be .my issue is i was told the phone was in stock when i upgraded and do not want an alternative make or model .i think ur system needs upgrading to a live one if it isnt able to track stock availability .i would like this sorted asap or i will be forced to go to an alternative provider even if it is a worse monthly bill .i really want this phone .thank you . been with xxx for 12 years ...problems have always been sorted promptly and the advisors have always been very helpful and pleasant . joe was very good in talking me through solution i find that copare 2 others like o2 name but a few xxx is far better in all aspects especially customer services . i have been promised call backs all week and not received .my queries have been unresolved after speaking to 5 people .disgusted with your lack of professionalism and will never recommend xxx to anyone because the gentleman was very polite and explained all my options with me and how to use the automated service as well . one person was really helpful on phone , one very unhelpful on email response .scores would have been much lower if this text had come through waking me up at 4 am before i had put them in !why rext people in middle of night ? ? ? ? it was good service and got the job done .simple 123 cause every time i call your advisors tell me something else and i think they need better training cos some conventally forget to tell vital information she was very good but one question was n't answered quite clearly .that might be because of my lack of understanding though .over all very good . 7 first question at15.37 then got the third 3.30am that 's not quick and not good hour xxxone is a joke i do not appreciate being woken up at 424 with a txt message .does n't encourage me to be helpful . at 2.25 in the morning when i have to get up to travel in 3 hours ! ! ! ! ! ! !the service was great but getting this survey and waking me up at this time in the morning is so so not good - i started to get this survey in the afternoon today and i 'm still at this time receiving texts ? ? ? ? ? 24 hours after i talked to someone !as i said the service was fantastic but getting a text at this time in the morning is quite frankly ridiculous .curious to find out if i get a call about this ? the adviser answered all my questions precisely and clearly . the operator i spoke to was very helpful but could n't help me with a phone i have been sent and i 'm being charged for and i did n't order .i did n't sen it back in time .i forgot about it , i have just started a business and i 'm flat out with that .but i did n't ask for three new phones i asked for two new phones .the third phone came with no documentation an it 's in my bill ? ?so i am happy with the person but not the result .i am stuck !there seems to be nothing i.an do but pay a 2 year contract on a phone i have never used and do n't need .based upon this experience i would plan to go back to orange when my contracts expire . everyone was helpful and the phone came when you said it would brilliant the operator was friendly , understanding , quick at dealing with my enquiry .all you can ask for really . simply my questions could not be answered by your tele advisor and they could not transfer me to the store that could . the customer service i always receive is excellent and my problems are always dealt with quickly . you dont **** listen ! polite , efficient and solved why i was calling i had a issue with my last bill because i was mis in formed by one of your representive before going to india and was not prepared to listen to the reason for the over charging that i said i would change my provider as soon as my contract expires . he said that 's your choice ! the problem i had was sorted instantly ,thanku !: ) it seems i was told the wrong information no thanks the reasons for my ratings are i feel that your advisors dont help as much as you need they need to give more helpful information because i was told early january that i was due for an upgrade on my second number on the 28th january , then when i phoned up i was told your policy had changed and there was nothing you could do to help .not impressed with this at all . i have been a customer for many years and i feel i never get a very good deal when i want an upgrade . i like speaking to the advisers they are all very helpful and nice , but i do n't like xxx as a whole i 've been with them since i 've had a contract phone and my next upgrade am thinking of going with someone else , as the internet at some places is rubbish , but i have know problem with the advisers that i speak too , sometimes there is a long wait , but you know that they are going to answer your questions good service & better network coverage than o2 salesperson was friendly and dealt with my upgrade easily giving me all my options .xxx has always been quick to deal with any problems on my account . excellent customer service because i 'm very happy with all the help that as been shown to me . you ca n't do what i require i have never encountered such poor customer service in my life !as a loyal xxx custom for some 12 years , i expected much better service , the problems with my entire service during recent upgrade and tech problem was appalling .not happy . fast efficient and sorted problem straight away no poor service re very low tolerance to solving problems ! the advisor was very helpful but the automated choices to get to her were extremely frustrating no texting me a 430am for a start 0 good service coz u asked me ... the reason i voted so high is thanks mainly to the technician who helped to repair my phone . .i believe his name was ahmed from egypt. .he was very courtyess , polite , patient and willing to do woteva it took to get my phone bk up and running .so many many thanks to him for all he did my problems and requests were dealt with in a professional manner and resolved quickly tried to stop me going for a cheaper price plan by telling me it did n't exist . q2 8 very good good efficient service 8 this is the second time that i have been told that the imei number on my device is not the one on my account .both times it has been shown to be correct and your staff have made a mistake .i do not like to be accused of lying .also this is the third time my device has been replaced .i am getting tired of it ! the lady i spoke 2 was really good and helpful yes he was very informative , patient and succeeded in his job of fixing my phone in what has been an on going problem .very professional . i am happy with xxx as a service but think they are more over priced than other companies , also do n't like the way billing is done with charging for a min when only used 10 secs , have looked into other networks and they do n't bill this way happy with service but i cannot get a good enough reception.thanks because my partner died suddenly and i felt that u r the only people tried 2 help thank u 0 very satisfied with help i had to call 3 weeks to find an answer , which i still did n't got very clear .plus i have problems with my phone for a few months and when i went to a xxx shop they just said is fine .in the shop i stayed 5 min but this phone i use everyday so the point is in those 5 min of course the phone will be ok , only if i am lucky xxx staff will see the problem the lady really made me feel valued , she delivered great customer care and engraved xxx as a trustworthy companie in my mind . if you care to call me then i will discuss it with you !at the moment i am very disgruntled and will not be renewing my contract when it ends in july . i was happy and satisfied with your service . excellent service general service problem not resolved .no call back as promised very helpful lady was very professional , polite , and friendly . because i was very satisfied excellent service insurance claim .thought i had next day replacement cover as that 's what happened before , was told to go in store to get it sent off for a week or so .do n't have time to get to a store easily .not impressed . as always , phone call was answered in good time received excellent service , and question answered . good clear service you make it to difficult cancel .i am only requesting to cancel my other line .surely this can be done over the phone . thank you for waking me up by sending this text at 5.25am !your rating is now 1 . very helpful guy 10 firstly , i had planned to do an online upgrade on 1 feb , which had been available to me since 10 jan .i was shocked , disappointed and deflated that option had been removed from my account of about six years .secondly , when i called to resolve this and reinstate my confidence and satisfaction , your team failed to do just that . was n't happy with service and my refund was not a lot for all the hassle i got with our phones no working i 'm not happy with the service i 'm going cancel my monthly contract on march fair enough because my phone is useing so much internet and no one can tell me why friendly helpful staff but i had to call several times to get through .you should not send these messages through in the middle of the night - they will wake people up unnecessarily . 7 my problem still hasnt been solved no was not happy with the service , the service from the girl in egypt was excellent good attention to detail by the operator prompt answering service , most problems sorted .pity you ca n't provide cap for teenage daughters to stop them going over package limit advisor was very helpful and understood my query and dealt with it efficiently ! ! the staff who take the incoming calls were fine as always .on this ocasion though they needed 2 seek help &advice from a manager & thats where it fell apart .thier whole attitude was unhelpfull & couldnt care less . 8 excellent service my new phone did not work properly and an on line discussion , a live chat , a visit to a xxx shop ( half day leave from work required ) 2 hors on a sunday before a shop operative sorted it by changing one setting - really .....this follows my phone being delivered to the wrong address , wrong sim being sent to me .time off work and bus fare equivalent to my first months savings , not a good start xxx . very satisfied i spoke to three ( i think ) different assistants - they were all polite and intelligent but all gave different opinions for my technical fault - after a long conversation it was established that i would be better off going into a store .which is fine because i live near oxford street , london and the tech staff there are amazing ... but it was a bit frustrating . good service i ca n't give a full score because i a still wait for the answer to my problem . cos a think xxx is the best x did n't sort everything out extremely high phone bill that needs investigating .been told paper bolls would be sent to me and i 'm still waiting ! ! ! ! ! !not paying my bill till i get them hekpful lady on phone but costly due to mast being down for 5 days .loss of credit and had to use house phone . i want to know why on earth i would get this text message at 3 am ! ? seeing as it woke me up an now i 'm getting up for work .an when i agreed to answer your questions it said 3 questions which i have answered .if i 'd known i would have to justify my answers i would n't have bothered to answer them .it was a 2 minute phone call which i had with a woman that 's all .but when i 've not been happy with the service this does n't get sent to me . i was most impressed with the service , thank you i have just got a really high phone bill i have been with you for a long time and never gone over my mins and would not have spent 117 on calls but no one wants to listen they just want money if i could leave xxx right now i would 10 the phone does n't work .i 've had 5 phones which must cost vfone silly money in delivery and expedite fees and me serious inconvenience and yet having explained this to your customer services and they agree to send a bold that has no reported problems you send me another curve .been a customer since 1995 bluntly your rubbish . we have an ongoing query with xxx since may that has still not been resolved !whilst the advisors are polite and professional on the phone nothing gets done .we are very dissatisfied with xxx and will be leaving as soon as we get the opportunity !please get our query investigated and ask someone ( anyone ! ) to call ! no problems whatsoever with your operators i do however have issues with xxxphone and will be cancelling my contract at the earliest opportunity . no. three questions , not four . the girl , kirsty i think her name was ? , tried all she could to help , but i fear was let down by a lack of relevant information at her disposal .so , she gets 9 out of 10 , but xxxphone as a company , gets 0 out of 10 , for customer services ! . was told at shop picture messaging was includedand phone call told me it was n't and got over chargednot impressedbut lady on phonefairly helpful 9 good service the answers to the questions speak for themselves no. sorry i was really impressed with the person who handled my call . she was obviously really good at her job and answered all my questions quickly i had lost my multimedia connection .had phone before and was supposed to recieve a text to reinstall .it didnt arrive .the young man sent through another so i could do it manually .he was most helpful and courteous to an older customer . strong scottish accent difficult to understand at times , kept reading from script which can be annoying but polite and efficient understanding and very polite . . fast taller this is great when you do n't have much time. .he listened to my concernsand took actioned .looked through all my history and appricted i 'd been very patient .i recieved sheat customer service . the advisor on the phone was very professional and understanding which why rating is overall very satisfied .the problem about which i called xxx was not able to be fixed over the phone which is why i only gave a satisfied rating .thank you . i was realey happy with the service i recieved & so quick told wrong roaming costs when sold contract last month excellent service i have been with xxx for a long time , my first ever phone onwards and i always find the customer service team are very friendly and helpful , do n't keep you waiting too long and seemgenuinely interested in 'my ' day .thanks xxx !( plus you sponsor the champions haha ) because of the help i was given over a new chip an was able to keep the same number great service no not good deals might leave of course .i 've spoke to 2 very helpful females and 1 very unhelpful male .my issue has not been resolved and my mortgage has still not been paid due to xxx taking more money from my account in error .please call me for full explanation .maybe that will not happen as i have already been promised a call back on 2 occasions and im still waiting yes the reasons i gave you average rating is because i have a damaged phone yet i have to take time out of my busy life to take it to a xxx store !i think i am paying too much on insurance for my phone as it is but the fact you cannot just send me a new one and i return the damaged one is beyond me with the amount of money i spend with you and when the contract is finished i may just end up going to another provider . persistent incompetence and an inability to resolve the issue i waited over half an hour for a connection to a technical person then was told to go to my local store where i had to purchase a new mobile dongal as i could not be without my lap tap and although there was a fault with my original dongle it would have to be repaired and sent away the shop was not in a position to replace the faulty one the new one was not working when i left the shop after another hour and a half so had to go in the next day to get it put rite i should have rated the service 0 was fast and efficient in solving my query . i called because it was impossable to add money to the phone using your automated system ( sorry i did not get that ) at the very end after accepting everything only to confirm details .trying several times getting the same message one gives up and rings for help .girl on phone very helpful only wish your automated system was as good . service is brill i went to up grade phone on three different times and was told 3 different things why i could not 1 was wrong time 2 was not on contract and my wife had to phone to get me put on all aspects of contract 3 then my wife had to be there to sign for phone if they told me that at beginning would not had to go into shop on three different occasions and waste my time fuel and parking that it was good i was very happy with the service i was given both on the telephone and in the xxx shop in torquay where the replacement phone was set up ! however i was disappointed that my original i phone went wrong the reason for my ratings were i felt i 'd recieved an excellant service 10 1o patronizing attitude on the customer service line from the staff at xxx . very satisfied with advisor . very dissappionted i did not get any compensation for the broken mast in my area...as know people who did ! ! ! ! ! ! the man was rude and i did n't get my resolved and he hung up on me friendly good service i thought it was reflective of the service i got satisfied with the way i was dealt with no answers for my problem i have been with xxx for 5yrs now & have never had a problem ,always helpful & gd deals . nice person i spoke to , helpful & went the extra mile was only paying the bill so was easy to do .i have had problems in the past where people not been helpful .also the phone i am stuck with for another year is not very good even thugh u told me it was a good phone so may leave xxx after contract is up the person who dealt with my query was very helpful and explained thoroughly what he was doing/done to help sort out the issue question answered very quickly .did not however appreciate the 4 1/2 hour delay between answering question 1 number 2 of this questionnaire !it arrived at 11pm and woke me up ! i thought xxx helped me alot .i have a problem .my texts and web hasnt came through your services were cooperative and friendly .my query was resovled quickly with decent and understandable answers .the lovely scotish lady who took my call was friendly , helpful and we had a nice chat .my only problem was that my information could not be found due to a address field not being filled in .thankyou : ) gd polite helpfulness no the person i spoke to gave the impression my lack of knowledge was annoying , very good service ! 10 xxx are totally unable to provide an itemised bill for an amount charged .a customer service disabled my accounts because she thought that would fix it , now i cannot even re-register for online billing !now 4 days on nobody has called to tell me its fixed ( because it is n't ) because nobody cares .further , i am sick of trying to understand or be understood by asians !how about calls made in britain answered by british people ?fat chance !plus , without notification to customers took away the 190 day early upgrade , so they have change tersm and conditions without informing its customers .i have been a xxx customer for over a decade because i always received better service , now they just do n't care so my view is that they can poke their customer care up their arses . still waiting call back , no record of calls .no organisation between departments .no customer service whatsoever the lady who felt with u upgrade was very polite and helpful and made upgrading very easy .she even transferred all my .numbers and pictures . the member of staff was very helpful and polite and nothing was to much trouble .a+ service . no well the person who dealt with my problem was professional and dealt with it quick with no problem .but i 'm now happy with getting text messages at 4 in the morning can you tell me why ! ! ! ! ! ! ! ! ! ! very clear and helpful service 0 an excellent member of staff in warrington who dealt with my issue . poor comunication ten ringing xxxphone ?no chance of spealing to human before waiting 8 minutes !when speak to human they cannot help at all !never pass over person on phone always have repeat what already having been said !xxxphone are useless !when asked to speak to a direcor to complain no one knows who to put through to at all noone knows who you can complain to xxxphone are useless is that clear enough ? the last lady i spoke to was lovely and helped me out properly .but the lady before was foreign and was very rude and then hung the phone up on me ! ! xxx , power to me the 2 people i talked to did not understand or want to understand my problem they the first person started ok but then was very shirt with me .when i spoke to her supervisor she was just very condescending .and when i asked to talk to a manager she said i could n't then said it would take up to 48 hrs and hung up on me .plus i have not recieved a phone call back off a manager in my opinion xxx is the best network around & every time i have to speak to an adviser they are always really helpful .i 'd recommend xxx to everyone . sorting a problem i was calling about a problem that should already have been sorted out .i dont blame either the person i spoke to previously or the person i spoke to the other day because both were extremely helpful .i feel whenever something isnt put in place its always in entour of xxx and never quite what i thought id been promised .i have been with xxx many years and would appreciate not feeling the whole company is so massive that i cant quite feel confident that the left hand knows what the right hand is up to! ! because you lots took my credit agent communicated well , was helpful & efficient .probably the 1st time in 10 years i have been with xxx i 've had such excellent service i have been a loyal customer of xxx for many years .my phone is on last legs&i am desperate for a new i-phone .thetime my contract ends .everybodygives me different answers & no-one seems to want to accomodate . i am waiting til my contract ends then leaving xxx .theoperator i spoke to last was most sympathetic . to let you know my thoughts yes if you call me - i am not going to try and explain in a txt .will take for ages ! ! i was misinformed and mis sold an upgrade , for the many years tht i have been with xxx my customer care has been terrible i have been told wrong information or things i have asked to be done were done wrong and has cost me a lot of money over the years !very dissatisfied 10 a simple request , but well carried out and issues double checked . this latest call resolved the issue that four previous calls had failed too ...and now i finally have my email arriving at my handset ! ! ! the difference in the attitude and helpfulness in the shop and on the phone is world apart .my experience of going directly to the shops have not been good with the staff being arrogant and not being helpful .however the help i have got on the phone has been brilliant and all my queries have been sorted . you took my bill out twice and i think you are also ripping me off on my internet allowance prompt efficient helpful service and new device arrived next day , little disruption to my work as a result .thank you the lady was very helpfull 2 me on the phone because they were polite but did n't do what they said they would and 2 separate advisors got information wrong twice . i gave high rating 4 helpfull what i phoned up 4 advisor was very helpful and very clear with what to do the adviser was very helpful and sorted out problem your last text came through at 4.30 am which is typical of xxxphones useless customer care . there is so many reasons : 1- most of the staff make me welcome to talk to them and they listen to me even when i am not prefect in english : ) 2-xxx is well known company 3- the network always strong where ever you on the uk but to be fair the 3g network need improvement in so many area other company 's they better than xxx only on the 3g network :( so may be if xxx work on that will help them to get more customer because i work with over 150 people and on my team there is 6 people xxx and we all complain about the 3g network only but we all agreed that the customer service is amazing .4 - the best deal you get with xxx and that not just in uk it 's every where round the world 5 - i love xxx and i am proud to be xxx : ) ) natalie was a good listener , explained everything she was doing and dealt with my request efficiently and with a pleasant manner .could n't have been better . it was n't good service 7 the man i spoke to was very helpful but it was my 5th call to fix the same problem ! 10 performance of xxx improved since the weekend .adviser polite and took a good action .problem remains outstanding with no estimate of when it will be fixed . satisfied the conversation many problems with xxx also around my area poor phone coverage . i dont like liars and u lied to me so im very unhappy with xxx and plan to leave when my contract is over my plan had never been explained clearly until somebody took the time and trouble to deal properly with my questions i finde difficult 2 understand your oprater bad english .and the back up service was poor . because u took 3 lots of 10 pounds off when i toped up on line not one and when i phoned xxx the lady said she would sort it out and put back the money you took off me but it has not been done i have always get excellent response when ever i need help the person/people were extremely kind , extremely knowledgable and quick about getting things done . good coverage ,reliable , helpful support centre , but over complicated web site and difficult to follow my account data . the reason of my phone call was , i 've not been receiving my bills and still been paying for them and i was not even offered to be credited anything back and i asked for my price plan to be re assessed and did not get much help . 10/10 hannah was brilliant !called me back with results and did everything perfect , i think hannah should get a pay rise !i spoke to hannah she got everything sorted where as other people brushed it off . the service was fantastic and in very happy very helpful , kind and informed adviser , best customers service i 've ever received , 100 % recommend call centre good but i should n't have had apps i did n't want pre-loaded onto my phone costing me monex frendly helpful visit better then 02 because i was with them before all i spoke to we 're courteous and very helpful .overall very impressed . yes have been waiting for over a week for xxx to come back to me to sort the queries very friendly , helpful advisor , resolved issue with no problems , and seemed eager to help the reasons for my ratings are .when i phoned i was very impressed with the way a phone call is answered .i just think xxx is the best .i am so delighted with my mobile phone .happy new year 2 u all for 2012 good customer service wrong answers the guy could n't tell me how many phones we had or my average monthly minute usage the advisor handled my call efficiently and resolved my problem you 've ripped me off on my phone bills , always take payments on different days of the month .i wo n't be renewing my contract with you i was been charged for internet browsing when i should n't hav been .the problem was resolved and i was reimbursed . you sent me the text please check your end my problem is not solve !thanks my problem was solved quickly and the person i was speaking to was very understanding and helpful x not helpful been waiting for a phone from the 23 january and still ai n't heard anything and your lot just palm you off and if i do n't hear anything by friday i 'm cancelling my contract cos it a joke v good service the person was excellent and very professional nothing done 1o friendly , helpful guy answered query .xxx services mostly good .chesterfield store staff is xxxs only fault ignorant unhelpful staff . 8 10 just not happy with xxx coverage . i think xxx are the great and customer service has improved very much and seem to understand the needs of their customers ! whatever i do xxx tries to stop my paper bills although i have never consented to this and have sacrificed signing up for any online service that would sneak this through .your staff told me xxx had been told by the government to stop paper bills .i do n't believe that 's true .each time i call you to reinstate paper bills , i get 1 or 2 then they stop again .this saves you money but does not benefit me at all . because he was very help full no flexibility to upgrade a little earlier even though i have been a customer for many years , i was prepared to pay extra and i wanted to add more business mobiles .i will probably move our business account to o2 now the information i was given was not helpful at all . really helpful and sorted out my problem straight away .my new phone arrived the next day . 9 i paid 4 a 30 day freeb and got 10 pds credit which i did not want .no offer of a refund ! your remote engineer ( brian ) knew what he was doing i gave 5 on recommendation because i was put through to 2 differant people and then i had to call back and was put through to another 3 people till eventually i spoke to mohammed who dealt with my request . i gave 9 for the service because he said my phones would be with me the next day they have not arrived yet .i gave 9 for the service because he did n't always listen to me . never been with another network no need to as allways had good service the customer service girl .we think her name was davies .was very helpful .we had a terrible experience in ur store in buchanan st glasgow .the staff were abusive and clearly did n't care .i have found this on more than one occasion . i am totally unsatisfied with the answers i received to my questions .i am now even more unclear about my bill and why i am being charged that amount ? ? ? ? ? ? ? the operator was very helpful i was on hold for 10 mins and i found it unacceptable as my query was not resolved and i have n't had the time to call back everything took so long and no clear cut answer i got a good service from the sale adviser , in shop and on the phone just be grateful . had no faults with the call whatsoever and all queries dealt with i had the worst customer service compared to my previous provider 'orange ' .i made 19 calls in 3 days to get my issue sorted .each time i spoke to different people who asked the same questions and gave me the same answers .i was put on hold 4 times for up to 40 minutes ! ! !i asked for compensation due to missing calls and business and i 've still heard nothing .it 's an absolute disgrace . just generally helpful service from the customer service advisor sorry dont like texting long messages .have explained several times to customer services . the service was perfect except for putting on me on hold for a long time and for transferring me several times but i 'm very satisfied with the service overall . i was glad that the advisor was helpful , and advised me accordingly .i am not very confident to recommend to my other colleagues is because most of them are frequent travellers and your international internet bundles are very expensive as compare to others . 10 feel that my ratings are justified .good service in general . very helpful , quick and efficient process . please do n't ring txt me at 4am not satisfied my internet not back on when i can i will be leaving u 6 wtf i ordered an upgrade .it was n't delivered .no one advised it had been lost .i spoke to customer services 3 times and no-one sorted the problem .finally i had to cancel the order .i have wasted a great deal of time and still do n't have a phone . they did what i asked for . if some one rings me i will 10 the customer service was good but as yet the service i required has not worked it could b me thats not getting it right he did n't seem to understand that i was n't calling about my account and so kept asking for information that i did n't have as this is a business phone .i was calling about my sons account which i manage and pay for . i ordered a bag to return a phone to you 13 days ago , and still had to have a collection in person as bag never did arrive , and can not have pack code until phone has been receved by you . nice to talk to 10 the lady that dealt with me spoke and understood english ! the last person ( male ) i spoke to was very efficient and helpful . i spoke with steve at your warrington call centre on monday for 40 minutes after numerous emails and previous phone calls to sort out our billing problems .he promised to call me back after speaking with his line manager .i am still waiting for that call .i run my own business and cannot be expected to waste time again calling warrington business support .i would appreciate a call back and a resolution to the billing issues .regards dave perry staydry rainwear so far each call , contact i have had with your advisors they have failed to solve problems , they communicate poorly the minute they leave the script given .they become rude quickly .they do n't assist with how probs are solved , they just say call back .they are awful ! over the pass 3 days i have not been able to send text messages , recieve texts hours later and unablw to make or recieve calls looking to change network the operator was helpful , but i have had a terrible time with xxx until now , as detailed in my recent letter . the costumer service i received was very good . $ v impressed with david your tech op .knew immediately what problem was .sorted it calmly , politely , & efficiently .a credit to your organization . you do not show any loyalty to your existing long term customers which is why i am seriously considering changing my mobile phone provider for both my personal and business accounts . 0 7 the reasons are think my call was reasonable and was quite happy thanks always a good and helpful service my mums fone has been playing up for 2 weeks and finally they gave me a new one after so long and she had credit on it but could n't use so she lost out on that excellent customer care and very helpful . because xxx staff do n't help in anyway !charge what they want as stated they were the values i put on the questions you asked . good and friendly member of staff who was very helpful happy with the help i recieved this time , although no one phoned me back when i phoned about am up grade .generally xxx have been very good . the advisor was very good however im unhappy with the actual packs as in no seperate call or txt packs if u run out b4 thirty days or if thats all u want to put on your phone .not good value for kids on pocket money or for ppl on limited income complete opposite of what pay as you go should be really as its pay every thirty days really isnt it ?p.s i knw cheeky but do u have any vacancies i live in warrington + used to work at b.t ? first person did not know what i meant , left me holding on too long , second person dealt with my problem straight away . very helpful and kind people i spoke to your service to client does not get after broken promise call me any time put inwords after 30yrs with you not good not the vodefone i use to know and .there care for customers is nil a very good service i have in my replies .can i have the pac code please ? if and when i needed any help i could always rely on xxx 's staff to give good advice . i would like to have a statement of my last two phone bills please . extremely helpful and professional assistance .i had a serious error and the person i spoke to was outstanding .thank you . because your product is good and your staff are helpful . i have ordered a golf putter off xxx rewardz and it has not arrived .i called customer services and they could not help and said i should visit the store to enquire .this was frustrating considering that rewardz website said call 191 and i had to go through several options before speaking to someone . the person was nice but the systems in place behind him are not customer friendly !what qualifies me to say this , years in customer service ! i am always having 2 pay my bill 2wks late as my money is every 4wks and the staff are always really helpful n put off any suspensions of service 4 me xx the reason being is that i still think general charges and long term plans are still a big issue .i also think the xxx network is n't the best but its improving . your business advisor chris mayo was excellent , with out him i would have stayed with o2.the level of customer service that chris gave was outstanding ! i got all the help i needed but i got 10 pound taken off my credit i got charged for the same thing twice 10 i had a lot of unwanted hassle to begin with , but the customer advisors tried there best to resolve the issues just happy text at 3 am ?im glad im leaving ! got through to call centre very quickly .the operator was able to give me the information i needed imediately and was very polite and helpful .thank you . 3 business lines with u from years so very loyal clients we are .ruined my surprise by 1- keep changing times2 - have to call to remind was nt at home is a shop3 - was assured delivery before 6 ad no it did n't come4 - again had to call and got no joy so had to wait till 7pm5 - did n't come till 7 and no txt that now they wo n't come6 - had to call again to see what next and was spoken in most rudest way by nately 7- had to wait for extra hour at shop in freezing cold with other 3 staff still with no result ad insulted by xxxphone staff8 - next morning i had to call as no txt from either side ( dpd or xxxphone )and after call i had txt saying it will b delivered on 1st feb on certain time9 - got a call back from xxxphone and was given only 1 month free line rental which is zero percent guilt from xxxphone to what i had to go through 10- seriously considering to pull back our contracts number of options to get to an adviser was too much .liked speaking to a uk based adviser and he knew exactly what issue was so quickly resolved .adviser could have been a bit more chatty whilst waiting on phone rebooting . you sorted out my query had big problems with account was sorted out quite quickly happy result overall happy but i still have an issue on sending emails do i need to call back shortly very polite and helpful gentleman assisted me and explained himself clearly .i undertood his explaination and i am happy with the service i got thanks quick good service friendly helpful . because 4 members of your team told me 4 different stories .your mialeading and doint give customers the right infi nice to speak with an english person in the uk with an understanding of my problem instead of being sent half way round the world .well done . 10 41192 the chap i spoke too has installed more confidence that xxx can get things right .......top chap and should be rewarded for being a human being on the phone .... i have been with xxxf almost 5 years and have allways had .great service i would recommend the company as i think at times is does offer good service and most of the advisors are very helpful ! i have not been overall pleased with service fromxxxphone recently .my last customer service rep was struggling to understand a simple question about my bill .i do n't expect to have to spend 10mins on the phone to sort a simple question .my time is too important to be delayed by such small matters 10 paul glasgow my call was answered quicly and the person i spoke to explained everything clearly a credit to xxx any time i have called they have always been very nice polite and helpfull and they alway 's ask if there is anything else they could help u with and very nice take care and goodbye and do n't hesitate to call back if u need help coz i recieved an exvellent service speed politeness and very professional just very good service i will give u a 0 for texing me at 6 am xxx is a really reliable service but i have experienced some issues concerning my credit at one point i could top up for 3 day i spoke to the team everyday but got not apoligy or any compensation for the time i was left unable to use my phone and now this week i have had double credit take off me for using internet in on day service is normally excellent and these are the first issues i have had but did n't feel i was helped very well x the girls on phone was polite n helpfull .she sounded hot .thanks xxx . am quite satisfied with the service i received . all ways a good service custard cream & bourbon biscuits ; ) happy with the service neil was very helpful , and friendly helpful and polite service taken over a month a month to move 1 number internally from 1 account to another .at least 4 conflicting statements made by various staff .even conversations between staff internally contradicted themselves .has cost my old business money and has wasted over a day of my time with 7 visits to your store to sort it out .felt treated like a criminal despite years an years of loyalty .:( got good advice from rob at the cheshire welcome team .he is a professional - more of your staff should follow his example ... all your staff are polite ,friendly and try to be as helpful as possible , , , , ,it is your systems that create the confusions .peter hates . no good customer service still do n't know why my phone was stopped or explanation of bill i had to pay to get it on when i had a statement with credit really not happy i put 5 pound on my phone for xxx family + it went on then yesterday it had gone + i did n't even get my 5 pound back ! ! ! :@ the reasons why i have not given full marks on this questionnaire is i feel that in xxx stores when you take a contract out with the advisors is that they lie to you about lots of hidden charges for example i was informed this month that for every time i make a call and it may last 20 seconds or so that really charges me a minute that does not come off my price plan i feel like i was conned with parts of my contract assistant was very helpful and efficient , excellent in fact .but as a small business owner i need to print off a vat bill once a month for my accountant , and your system is complex and the vat info required is on the back of the 1st page of invoice meaning i have to print off 2 pages .with bt and with o2 it is a simple 1 click to view the vat summary page and print it off with all the relevant info .so in comparison your system is very poor . because i work for xxx , and even as a customer i was well treated on the phone , xxx is the best : ) removing xxx 360 has left me unable to send emails at all . supplied clear and correct info ,also ver helpfull by suggesting other products the advisor was particularly nice to speak to . 3 the people i spoke with we 're pleasant however i am not overly confident xxx is going to solve my phone issues .i have phoned multiple times and visited in store .it has been a lengthy process just because i cannot receive phone calls .i would have thought this was a basic function of my phone/network and am disappointed it was not fixed sooner .i have missed a number of important phone calls because of this yet i continue to pay my full monthly bill .now i do not hold much confidence in xxx my enquiry was regarding automatically having my ten pound freeby renewed .as the same deal didnt seem to be available on ringing the information , which was to have a combination for ten pounds of texs , call and internet , i just wasnt totally convinced i would get the same deal again . i was very happy with the service and friendly lady on the phone ...although i had to finish call quickly due to lecture and i turned phone off and on again seemed to work ..maybe this should be first port of call ..thank u for your interest i have been charged 2 months rental etc without being informed this was going to happen - the sales assistant in the store said i would get 2 months free rental because of all the problems i had getting my phone and this has n't happened had a helpful chap , who , when you horrible website would n't let me email to cancel ipad acc , did so himself .pls simplify your website - it 's not user friendly ! i called yesterday to get a number for xxx store manchester .the csa did n't really wanna help told me i should just go in the store .it was the first time i 've ever had a problem with xxx because last time i called to ask when my contract is finished your staff was very nasty towards me so that i asked him if he carries with that behaviour i shall put the phone down and he said ok do it ! ! ! no i have a netbook which will not connect to the net was told not a problem with xxxphone so not their problem i 've only had it 4 weeks i 'm not happy gd customer service they just are .... : ) good operator but irritating it takes so long ( 20 mins ) to get to right person .biz customers deserve better i rated you low as i keep getting texts off random numbers trying to sell me things i never had this with my iphone the lady that dealt with me was very very helpful i as for polite and curtius she was brilliant thank u 3 the first person i spoke to was very good but the second person i spoke to ( tom ) could n't wait to get me off the phone and was going to upgrade me to a price plan that was not suitable and after being put on a iphone price plan as if i 'd had the handset from you when i had the phone already , i feel that the quality of service is poor and will i get my last years money back for being put on the wrong price plan .can you please let me know 07958259106 very helpful and nice to talk too my ratings are based on the questions asked and the rating i feel it deserves . did not send the find and go software or it 's link as agreed .but otherwise helpful . just very good service was pleased thanks the person i spoke to had a very limited grasp of english .she found it difficult to understand my request , was not able to understand my responses to her own security questions and repeatedly misunderstood what was actually wrong with my phone .however , i know xxx , as with all other corporations looking to provide a minimum service with a minimum cost implication , will continue to employ people who are unable to fulfil their given tasks .it 's an unfortunate symptom of modern life . i still have the problem of the network dropping my calls even with full signal and your team can not work out the problem for this !i would not recommend this network to any of my clients as this is terrible for business !i will be looking for another provider if this problem is not sorted within 2 weeks problem caused by previous customer service person was resolved took four attempts to get pin number for mailbox when abroad . the customer service agent was professional and polite .my query was dealt with in a satisfactory manor . thats four questions nw ,should be three ,i had a problem with my txt msgs and .thanks . poor information guaranteed email never arrived had to wait 72 hours and now a further 72 hours appalling service i 'm bored now because the lady on the phone did n't have the technical ability to help me retieve my imie no and because i 've had at least half a dozen missed calls from xxx with no one leaving a msg and u wanting to charge me 15p a min if i call u back ! ! ! ! ! i was happy with the overall service .however i am not impressed with being texted at 22.53 pm and 4.45 am . if you wish to call me , i 'll be happy to explain !to much to include in a single txt my issues were resolved and suitable info was provided where applicable happy with xxx for years but please give me good mobile rates the reason for my rating is i rang to report my phone was not working i was told that i would have a replasment the next day and i would receve a text to say what time .that was on the 31/1 and i have heard nothing since .i got ref num 6333628 . if someone from customer care calls me , then i will explain helpful , friendly staff who exceptional service , my problems are allways solved .thanks xxx fone well i rang to get iinfo 2 see what you could offer to stay with you to be loyal but your staff are not leniant in anyway so i will be looking elsewhere for my new contract .as soo as i find an appropriate one i will leave your service . excellent service manager sorted request to have an emailed copy of latest bill sent .this was urgent and we found it upsetting that this could n't be granted at 1st .in the past i have asked for my xxxphone bills to be sent to me by post .i still want this as i do n't go online .could you please ensure that this happens from now on ?thankyou . i 'm always gettin incorrect bills an have had to go in to the shop an phone up many times its very stressful an somethin i wo .t miss wen i leave xxx . i am calling them for the same thing ...again !and this is the second one of these questions i 've done in a month when changing phone i was told that the other phone l chose i would have it next day after a week i was told you never had it in stock . i had a different answer ever time i rang and waited so i have to wait 15 days for a replacment phone . i got through to an adviser quickly , he was polite , took my issue seriously and provided me with a rapid answer to my query . very satisfied ring me plz the problem i have has been going on sinced august and i do not accept xxxphone want or need the businesses of small ursers like myself no 0 excellent in every way but that 's why i 've been a xxx customer for nearly 15 years . i had a very competent person dealing with me . great efficient service from becky and david .also good service from asif and ross at xxx store in bromsgrove .all staff mentioned were knowledgable , helpful and very friendly to deal with . man was helpful but spoke so quickly i struggld 2 understand . generally very helpful service and polite people .always help to resolve all my problems . 1 : because i signed a contract with unlimited internet , but then you decided to cap it to 500mb ( which is next to nothing ) .2. because the phone like cut off after about 10 seconds3 .he seemed like a really friendly and helpful chap ! they know their stuff .. : ) no.you should have asked at the time of the ratings , it would take me too long to explain each . your records will show reasons for my dissatisfaction .taken months to resolve simple issue .still not done cheerful reception , immediate answer , problem resolved .:-) felt service was good all round x 10 xxx do well , keep it up ! matter could not be resolved needs further attention the advisor was excellent with his advice service yous are a good sim i was passed around from one person to another and made to hold for 10mins , i have received different answers to the same question and although i double checked that everything was ok with my order , received a message yesterday to say it was delayed and all i did was change my price plan .my contract ends in 3 months as i will not be taking out another contract with xxx , far too much hassle to sort simple issues out . takes soooo long to get the basics right . advisor helpful and friendly , however the service offered by the company was poor .i wanted to freeze a contract for a few months but apparently this is n't possible which seems unnecessarily inflexible . because the person i spoke to on the phone was very polite and efficient and asked if there was anything else he could help with . i feel the force is swaying to the dark side with xxx , if you want to become a jedi you have to be there for your longterm customers not just use all your power on new customers .i 'm a jedi for life not just for christmas . my problem was sorted quick and the person dealing with me was very helpful . dont ever tex me through the nite ur co is a joke already explained in previous texts .just complete **** charging me for two phone lines and insurance which i asked to get rid of 6 months ago .no form of compensation has been made available to me other than what i am legally owed .not good enough . overall very good experience yes . had to have my daughters phone barred last saturday as presumed stolen .then got it back and tried to lift the barr first time icalled they said it would take 20 mins .next call they said 24 hours .third call they said take out sim and restart .forth call they said wait72 hours .had no phone for nearly 3 days barr still not lifted .paying a contract for a phone we ca n't use ! my enquiry wasnt dealt properly , i called about poor signal strength .i was given the address of two local stores to have my mobile antenna tested .i visited both stores on foot to be told they did not have the equipment to carry out the test .the frets inn road branch london did advise me i should go to covent garden branch for this service .not happy to have been miss advised .the customer service rep had said the system had said that store offered the service . just be grateful i bothered to give the ratings ! having a lot of problems and stress regarding my phones not resolved straight away however the advisor stewart was very helpful easy and quick service to use was not happy that the order got delayed , and as it was the weekend you were shut good customer service ricar was very helpful and explained everything to me very well and left the shop felling a got a good deal and had not been conned because the sales assistant was very helpful , i received excellent service and everyone in the shop was very helpful !also i am very satisfied with my phone ! good service the sales assistant was extremely helpful , knew exactly what he was doing and answered all our questions .he went the extra mile to ensure we got exactly what we wanted and everything was set up and working correctly .i believe his name was harry . very helpful quick & explanation of xxx services the scores were based on entering and exiting the store .the staff were a little uninterested at first , but became very helpful when prompted . always room for a little improvement on first 2.the sales adviser was very good and took time to explain things to me and to help with questions i had .i was very pleased with the service he gave me 10 very patient and helpful young man 1 .i was given the wrong price for the handset i had chosen2 .the handset i chose was not in stock3 .i was given incorrect advice re the transfer of data from old handset to new4 .my sim was not activated and again i was given incorrect advice regarding this 5 .the staff in store did not go out of their way to help me and i felt undervalued as a customer service coverage good staff very helpful very help , polite and could answer all the question we asked the sales assistant was friendly and knowledgeable .i got my phone efficiently and quickly and overall was very satisfied . tom was an excellent sales adviser providing detailed info on phones and tariffs in a very personable way .however i ca n't believe that you sent me a text at 5 am to ask this final question - 0 out of 10 score for you the sales assistant in the gloucester , harry was incredibly helpful and polite .he make the experience enjoyable and easy .he was a credit to xxx . 10 simply because xxx is amazing the lad who served me was very helpful .sold me a phone and helped me with how it all worked , also very polite . i came to buy new mobile because my previous mobile was broken .in the shop i met friendly staff who helped me to make my choice .i was served by alex . david who served me in the shop was execellent ,he go me just the right phome 4 my needs & was helpfull , & polite . the excellent customer service i received from pete who works in the cirencester branch .outstanding service .a huge thanks to him .should u recognise your staff in any way you should .you have an excellent member of the team .10/10 and more .00 needed new phone in a hurry .all done and set up with no delay . q3 10 the person who took my call was rude maybe some customer care in manners would help . it was above average . no. i have called 5 times and made official complaints .you can call me to find out . my experience dealing with xxx is always good , the lady that handled my call was great !but i'm not impressed with getting a text message at five to one in the morning ! ! ! improved responses from last time i called . had a complaint about my phone and the way i was dealt with , jo , gemma and paul and armran at customer relations helped me no end as i has to keep ringing up about the upgrades that we has made to the account .wrong phone was sent then sim card was not sent as the customer service team has stated .i had to make numerous phone calls and then had to make a 36 round trip to the xxx shop in the end ! ! ! i phoned about the rewardz web site not working .put on hold then told there was a problem with site and try again in couple of hours .then rang back six hours later and put on hold again for over fifteen min until callin credit ran out and nobody rang me back i was given incorrect information and charged for that reason very helpfull chris spent as long as i needed to understandhe was very patient , did n't rush me , & did n't try a big sell eitherwell trained/informative & polite - which in todays stores is not usual ( sadly ) when i joined xxxphone 2years ago the oz chap then was similarly polite & helpful - this service is one of the main reasons why i now have moved 3 contract phones to xxxphone im not happy because , when i got this new contract i was given information that i was to pay 26 pounds a month .josh told me 26 and other peopke says 26 exact .and i ask them them is there any extra charges and they said no .but now im paying extra to 31 pounds .im upset . the staff at xxx are n't friendly or helpful in the shop and on the phone , they messed up my phone bill dates which am still paying for there is no customer service , you 's are further away from the customers needs than when you 's first started .money seems to be the overall priority for xxx . lack of understanding a disabled customers needs good customer service and a good upgrade package .hope u can do the sane again when i upgrade my other line in july ! ! because av been with xxxvone for about 5 years now and they have always helped me when needed always solove my problem and ther deals r great .x because my issue was not resolved till now ..sad xxx have poor 3g reception in london .they cannot match tariffs with three mobile .they should offer contract length warranties with iphone and exchanges should be free and be for a brand new phone - not reconditioned . constantly getting cut off , then starting all over again , very frustrating ! cause in the past week u made me very angry .uneed to take care more about customers that give u 150-200 pounds monthly dissatisfied custmoer my last couple of bills i have been over charged but have been sorted 10 . q3 / 5 7 bad customer service n account management utter incompetance and lies .you replace one faulty phone with another faulty phone and wo n't put it right .your manager nicola lee refused to talk to me .how can i continue to do business with such a company .after many years -i am cancelling everything .this was the last straw . both people i spoke to were really nice and very helpful .then after i managed to get phone working again the guy phoned later to see if everythig was ok .i would have gave them 11 out of 10 .if poss . good service because i had the problem almost every month and always get the same answer and survey ......it is a waste of my time frequent poor network coverage in my home area difficulty in understanding my bill man on phone spoke down to me did not let explain my queries not realy helpful sorry ! im leaving xxx but no retention team in place who can offer me a deal outside the tariffs to stay with xxx the person i spoke to was good and fixed the problem but it 's the 3rd time i 've called about the same issue . i always get great service whenever i ring i hate xxx ... and if you really want to why , call me ... i have been a xxx customer for over 10 years and this upgrade has made me think twice about recomending xxx ... because of the great service i received and they where really helpful problem solved first time you resolved the problem with the minimum of fuss i realy enjoy xxx becuase its got good freebies and if i need help i can cal customer services 20 minute wait on hold before answering .only to find out that the websites is down .again !moving to t mobile .with them they answer within 30 seconds for business customers . 5 really sod off 5am .... my priblem remains completely unresolved despite over 30 min of my time on the phone to your advisors .no consideration for big picture or circumstances taken at all .cannot wait to publicise the experience you were unable to resolve one of my issues , it took nearly an hour in total and your systems kept freezing and having to be rebooted .jeff was brilliant though and handled it well . after 6 weeks , two , four hour visits to derby xxxphone shop , at a cost of 10.00 each visit , countless , sometimes costly , calls to customer service , i still have not managed to redeem my freebiez , and all i wanted was a car valet , so no , not happy i 'm taking them all back 0, 0, 0. it 's 5 o'clock in the blooming morning .i am not happy and will be complaining tomorrow ! ! ! ! ! xxxphone should not be overcharging even if it is by accident .it should have been rectified before a day before my bill was due to be paid .and it was me that had to query it although i believe this has been a common problem with this months bills .the lady who dealt with my call however was very nice and helped me with my query . my queries were answered quickly and efficiently ive always had xxx i think its a great net work i love xxx ! ! ? immediately sought response to my query and apology for the incorrect information previously suppliedsame day transmission by email of documentation to rectify problem there is a phone number on my bill i do n't recognise and your call centre agent just told me that since the systems were down that i would have to call back .there was zero concern for the customer .... thanks for waking me up with this text , great service , one way to keep people happy u messed up on a up grand put the wrong number to the phone and it still has not been sorted out which means i have lost potential clients .x trouble online with incorrect details and advisor was no help whatsoever received a faulty exchange phone , have rung about 3 times asking for replacement , last person i spoke with said exchange team would ring me back - have not heard from anyone . i gave this rating because of the communication please read my previous replies . the guy came a cross a little rude at first get some1 2 ring me operator was v pleasant and what i needed ( a new password ) was sent successfully .i suppose thats pretty hygeine really and shouldnt have scored so highly !oh well it makes a change 0 very helpful and knowledgable service i called to compare your pricing to others and as your phone purchase price and monthly charge is more than orange - it makes sense for us to move to them ... good service . because signal down .no phone 4 a wk .every time phone told it would be ok 2hrs next day etc .and it was n't no service speed .a human .and straight to business i did n't receive any help i have been very disappointed with the customer service i have received recently .the man i spoke to on tuesday was quite blunt and said the system was down .this does happen however there was no alternative offering such ringing me back when it was back on .he just seemed a little unbothered .i have been with xxx for 14 years and am considering leaving after the dip in customer service i have received in the last 3 months .unfortunately my dissapointment has lead to me warning friends and family about your service . just very helpful while treated well still not told why or what the problem is or when could be resolved been with xxx for many yrs and neva had trouble n if i have always happy to help no in my expirience u got poor customer service-never listen ..just try sell a product...also calls abroad r too expensive.thanks your computer system was down , so i could n't receive any help . i was satisfied with the service ! ! took a long time to answer the phone , no one made notes on my account of offers i was being given so when ringing up it needed to be authorised by managers again . appalling service ! ! ! because she was good at her job but im disapointed you have not tried harder to keep me with the network as my contract is up no one was willing to help or advise me lady was very short with me , i need to upgrade my phone but unable to get to a store - very dismissive with my query until i asked about cancelling my contract when she was helpful all of a sudden - not impressed at all . overall i have always been happy about xxx services , last query i spoke to adviser about ( he was nice and pleasant ) has n't been resolved since , so i wasted my time and money and would have to call u again re the same problem i gave wrong ratings im happy with my service i got .id give all an 8 out of 10 .but still not happy with signal u have just alway been ok with me never let me down no sorry not at 5 oclock in the morning thanks for waking me up the lady was helpful , friendly and efficient whilst dealing with my query .i was extremely satisfied with the service . no issues always excellent service from xxx 10 out of 10 clive d p sexton v. poor service , do not listen.please call me for details the systems were down and this was explained immediately but my query was answered anyway .i was advised to go to store which i did the 1st 3 advisors out of 4 were absoloute rubbish and rude good quick helpful responses when i phoned ,the girl who answered was very understanding ,spoke very plain and clear , and very polite what more could one want . ? im very unhappy with ur service the adviser could not activate my bbm due to system down but explained in easy terms how i could do it myself forgotten voicemail pin.the timing of this feedback questionnaire is silly ; i received questions at about 23:30 at night and 05 :00 in the morning .why not send the next question immediately after the reply to the previous one ? i rang to get my vat amount from the previous month from a bill that i had not received in the post , and the xxx database was offline and i was told to ring back , this service is not acceptable and i will be looking at changing my current provider as soon as contractually viable , regards dean selley director 10 excellent service because your a company that has lost touch with the small customers mindless , ill informed and illogical customer service staff .i shall sue xxx and cancel all corporate accounts the person i talked to was very clear and understanding just excellent service : ) i did get the answer i rang up for everytime i call i get ppl who do not understand me or my phone whilst the lady was very polite u never get thw answer you need i gave them earlier this was my second call for the same problem , your staff appeared to have no idea what to do and were unconcerned that they could not help .however , a subsequent call for this problem was dealt with very competently by someone who immediately identified the problem , was knowledgeable and courteous .you appear to me to need more consistent training . because the customer service advisor was polite , knew what he was talking about and his solution worked straight away .he also provided an alternative and further assistance everytime i have had a problem paying my bill xxx have always gone that extra mile to help me and not cute off i will never leave xxx . o very dissatisfied fast and efficent service 0 0 it was v efficient first of all i was given the information but after hanging up and ringing again the second person was very helpful and gave the right information so yes xxx overall is a good service provider that 's why we have xxx in all our taxis ! ! u were really good the lady i spoke to was really helpful and understanding and very clear speaking xx operator unable to answer questions , unhelpful and defensive . i requested paper copies of my statements in december last year and have still not received them i got a good service my questions were answered quickly and politely xx xx every thing i asked i was told good service an friendly , i have been with xxx for 8 years just wish you 'd offer me a contract your systems were down which has n't been the 1st time when i 've called .i could n't get an answer 2 my query . i am overall happy with your service excellent service very helpfull xxx have provided my details to a 3rd party who keep calling me despot being told not to .adviser unable to do anything about it . my issue was sorted out very promptly you could n't rectify the problem due to your system being down . poor connection phone and net and text no service available good service when i contacted xxx on 31st jan their systems were down and they could n't resolve my query .i phoned in the morning and was told the system would be down until 5/6pm . all round good service , quick and easy . just nice not to talk to india ! seriously pissed off u text me at 23:34 and again at 05 :16 i am disabled and recovering from a stroke do n't text me again 0 this has been an awful experience , i am a small business and heavily reliant on my blackberry .it has taken far too long to order replacement handset and it is still not done .too many calls to customer service .on one occassion i was on phone for 20 minutes and passed across 4 people before getting to correct person .i was promised call backs and nothing happened .yesterday i waited between 12 and 6pm and courier never turned up .i have been a loyal customer for 12 years but recent 3 months i have noticed significant drop in customer service .i will not be renewing my contract with xxx . lack of knowledge or help your partner savin communications is really unprofessional ,they tell lies and are not transparent in their dealings with us despite having over 40xxx lines on their account.xxx should keep a closer eye on their partners to ensure they are representing their best interests and delivering.its quicker to get an issue sorted by going direct than by using savin comms .however the service reflects poorly on xxx as well n 9 very happy overall lack of internal communication you should know when your masts are down terrible experience moving from o2 i have not been out of town to see if it has work the individuals who spoke to me were very polite and i could tell they did their best to help me .however the xxx reception itself hasnt been as it was . am reasonably happy ! ! ! 0 becuz my bbm have not been put on and the ppl that i was tuking to never help me > :o really pleased with the service i received the man was very helpful with all the answers he gave me to the questions i asked .veryplesased with the service ,thabk you . i dunno crazy hold time before call taken .and would score you worse now due to 5am and 11.40pm text messages ! ! ! !no wonder nps is bad . it was mainly for the second person i spoke to who i never got asked to rate .told him multiple times i wanted a galaxy nexus .he sent me a google nexus one .how do you sell phones and get those two mixed up . called and told me call back as computer down my query was resolved immediately . not deliverd the 1st day of having someone wait in all day for that perpouse 0 i am very , very unhappy with the service .deeply disappointed .where is my itemised bill ?i rang somany time .ineedmy itamaig bill just he listened i now do n't have a job and am struggling to keep my head above water as they say and i ca n't believe that u ca n't help me with my tariff i either pay each month and get myself in more **** or do n't pay it and be cut off but i need this phone so i will have to pay it as you helped me with my problem with my blackberry internet have recently separated from my husband , so financial situation has changed , xxx have been v patient and understanding with trying 2 help me , when payments have been a tad l8 .dont feel thai i 'm just a number .thanks i rated what i did at the time as i got good service at the time and they were very helpful .im still not happy at the moment as ive spent more money when i changed my no and cant get my rewards either from my previous no your customer service officers most of the time have the mentality that one is at their mercy !after all , exiting after contract has been entered into has been made to favour xxx at the expense of the consumer.by the way , may i say that your network service now is no longer as it used to be.it fluctuates at least where i live br3 5hp- only one bar all the time fed up with my bil being high should have stayed with 3 because my case was mishandled i phoned to ask advice after my monthly direct debit failed .the customer service assistant was n't sure how to help and could n't find out due to computer failer .i 've not had to use customer service much since the start of my monthly contract but when i have i 've felt dissatisfied with the service provided .i will not be renewing at the end of this contract . nice pleasant girl on phone i want an upgrade lol im not happy that u sent a txt at 12-40 in the morning since going on contract 8th dec from pay as u go i have not been able to receive multi med picture receive or send when previously could .have spoken many time no success until 31st jan when u operator got it working but for only one day .whatcan i do but cry for help as needthis service and paying for it .. ,.. help good service xxx are no . 1 we did our research and wanted a phone that xxx does n't supply .we went to a different supplier and explained to xxx why we wanted to move .after that we were misdirected , given conflicting advice , ignored by staff , and told that the solution we eventually arrived at was not possible .for the most part ( with one notable exception ) the service was very poor . efficient and had a good understanding , although took a bit longer than expected it has took me several calls to finally get someone to sort out my query and then they have not done it properly as the phone will be delivered today instead of friday as requested well the first person i spoke to was rude but i spoke with the manger and he was great and all the other people i have spoke yo have really helped service excellent.rather a long winded proces to get thro! no direct no that deals with contract phones.got new phone thro u ,wont charge ,and wrong battery sent.now been told u hav no stock of 1 i need so quicker if i get it myself + then bill u ! my query was resolved easily my query was n't sorted !xxx had cancelled my ddebit by mistake & then could set it back up again ,was passed to numerous people with no resolution .bad bad service . good service sometimes no no problems whenever i phone the response was prompt and supportive .i received help and service i requested . 10 this is 4 questions not 3. good manners and most helpful .cheers . because i rang twice and both times when they were dealing with the problem my mobile then said 'lost the line ' and i had full signal !so i do n't even no if the problem is sorted yet very negative attitude of the assistant , bad way of talking to customers .and my issue has still not been resolved after 2 weeks .. ! i was told ` well you will just have to wait.. ! ` it 's a joke for such a simple process .regards scott ryan i would recommend xxx 9 because xxx is a good company i found your representative completely insensitive to my plight .she seemed happy to potentially lose a customer with 4 contracts rather than try to help me with my predicament .seeing as no one at xxx seems to care about my situation , i will be taking all my business elsewhere . because i believe u did not solve my problem and took a long time .still i can not check my mins . i have had several problems with my phones .since getting this new one , the signal has been awful .i always wait about a million years for someone to serve me when i come into your shop and when they send my phone off for repair , after saying it would take 7 days , its taken weeks ! they answer ur questions what u need 2 know x it seamed as though he wanted me off the as quick as possible and i needed to know both my bills plus vat but he gave them me without addin the vat when i asked him what is it with the vat added he told me vat is 20 % of the bill so work it out like i was thick or sumthin poor experience when moving from payg to contract which is still not sorted after 10 days of trying .so far , i must have spent more than 4 hours on the phone to you and it 's become very frustrating .happy to talk to you about it on thephone if you wish . i went to get an upgrade mid december , and since then have faced several issues .the service to resolve those , mainly caused by mis-selling from a xxxphone salesperson , has been very bad promptness , courtesy and amiability of male adviser apart from the great staff that are struggling with a really **** system ... xxx is broken. .it does n't work , no longer cost competitive , externally provided call centres are totally useless , not of the operational systems in place are there to help the public , we the users feel that xxx is more concerned with bringing in money to pay its directors at the cost of a decent service ..... basically , xxx sucks ! i got pasted from pillow to post only when i got a bit pissed off thats when i got some were not happy at all the matter could not be resolved on the day .different people have differing interpretations . unable to help with my query .will now cancel all 3 contracts when they expire .was looking to change my account to a business plan with all contract starting and finishing at the same time .offered a better deal at o2 with no hassle . i called to ask whether the battery for my new blackberry may be defective .the assistant was not sure .she also said the system was down so she could not order me a new battery .she asked me to go to a xxx shop .i 'd like to have spoken to someone knowledgeable who could have told me whether my new phone or battery is defective and then , it that was the case , i 'd like the assistant to have ordered me a battery .whever possible i try to avoid going into a xxx shop as most of the staff are people who look bored and do n't have a clue what they 're saying . well mainly we have to pay more on internet t mobile ios free when you top up the ratings were for the person and query .however i had my judgment coloured by some previous issues .no signal which lasted for 1 week .xxx was unhelpful on how long it was to last ( two separate incidents in two locations ) .no info on the problem .also swapping from cbs contract to xxx was torturous .not impressed anymore . excellent service the 0 was for the blackberry service was not working on number 40035 and i was told to ` just keep trying ` can do attitude .pleasant .promoted customer service .a star ! i hav been wiv xxx 7 years and wud not change x i bought a brand new iphone , 3 weeks later i am having problems with it .i am told to turn it off and on again by someone that barely spoke english .tested like an idiot .i am still having problems with my iphone but i will be sent a refurbished one which seems utterly ridiculous to me ! i like the customer service .if there was a rating for the time of messages sent from xxx for your questionnaire , it would be 0 the reason for my ratings are : 1 ) i might change my sim .2 ) i choose nine because it took time for my query to sort out but then it worked .3 ) i choose nine because you have to stay on hold for along time when your calling the advisor xxx customer service is always efficient and helpful to resolve any problem i 've had .this time was no exception i could not get my email and could not sort it myself .the problem was dealt with quickly and efficiently by james without leaving me on hold for long periods .was happy with the service . your automated thing is rubbish .itsso bad that i dread phoning cos im on the phone so long.theproblems we phoned for were not resolved 5 months later & we had our tarrif changed without agreeing to it & was told there was nothing we could do .werethinking of leaving to be honest dont feel were treated the same as our friends on other contracts when we compared them . very helpful the person who i spoke to explaned my problem and hopefully sorted it out . very good service . very helpful staff happy with query outcome if u listen to my phone conversation with your colleague on tuesday , u will find i was promised something and the next day when it was n't delivered and i called up to enquire , i was told by another member of staff `oh sorry ` so my point is its disgusting to promise a customer something under false pro tenses and when u do n't deliver u say `oh sorry ` i 've got 2 contracts with u and i 'm canceling both as a customer i refused to be treated like that ! everything i have askd has been hard to get .i now need a ful invoice breakdown of my last bill so my employer can pay it and your team cant help me ! expensive than other networks but efficient and helpful . really happy but if i had not been in the shop yesterday the girl on the phone gave me wrong instruction about connection of new sim polite , friendly and effective as it took 2 weeks and about 20 calls to sort the problem the woman waz very helpful an i appriciated it alot .it took me a while thou until sum1 dealt wid it properly . quick and efficient . yes the guy i spoke to was very polite and helpful but your system was unable to show my bills from june to date and i still jave not resolved this issue where you have been paid for this service but i have not yet had sight of an invoice electronic or otherwise .so you 're lucky to get those scores ! i like xxx i have triple charges after x mas purchase .debit over 700 pounds and so far money is no credit back .mistake from your billing dpt .and debit from my bank acc are return it .fees been applied by bank your automated set failed 3 times ended up speaking to advisor if you going to put people out of work and replace by automation make sure it works and when you want to pay a bill or get bal on it it texted took an hour then had to call back that woman that gives the option pissed me of aswell as she talk real slow should have pay bill option and the price should be in already the press to confir payment put through to card details enter done no messing around if you would like any more help to stop pissing customers off text me or drop me a email at shane .n@btinternet.com for all business management needs thanks the young man was extremely helpful and informative . xxx has always been very helpful . my problems have not been dealt with , no support from you and bad service i use f&f myself , my 2 sons are with xxx & my husband works abroad and uses internation package .i have always used xxx and are happy with the service provided seemed to make things more complicated than necessary this time was really good .can't fault it .but in past i have had conflicting and simply wrong advice from some of your advisors .so my rating is influenced by this no one knew the information i was asking i was asked security questions 5 times and then unnecessecarily was asked for a security check on my card asked the last person to speak to someone in a higher position twice which never happened no one had any common sense because when i asked everyone what i had to pay onto my account i got 3 different answers which were all wrong no one really knew what they were doing and i spent more time as a result of this one of the worst services if not the worst i have ever had disguisting and a disgrace to put it mildly . prompt and efficient customer service my problem was sorted out first time and everything was explained in language i could understand as most phone contracts and costs can be a nightmare to understand .a follow call /text has been arranged just to make sure there are ni problems with februarys bill .welldone to your operator for sorting things out . it took 3 phonecalls until i finally got a really helpful advisor phoned to inform of change of address .after listening to all of the options i chose the one that said change of address .only to be told i would have to go to a xxx store to change address .i do n't have the time to do this so my bill will be going to the wrong address .i will be looking to change to a more helpfull company the questions asked were about the way i was helped out the last person i think his name was stuart williams or williamson from nr glasgow was brilliant he resolved an issue what even your customer complaints dept couldnt sort after sending in a letter of complaint i hope you look back into this and see how i was treated previously as its all on record i was treated badly by xxx but only for stuart sorting it out your questions asked would of got 0 points why not give me a call many thank john houghton 07788638878 i have lost my job and can not realy afford to pay a contract and i could not cancel my contract so now i am now left with a contract i cant afford due to being made redundant 5 i have a business acc with you for over 11 years and have issues with my handset , making my work difficult i have had this handset since jan 2010 and find it hard to believe swap handsets or renew a contract early such a negative call with your advisor .shame your loyalty is not reciprocated i wanted to upgrade my phone/package , visited xxx shop very unhelpful !phoned to cancel and change supplier but offered upgrade online , very helpful , then decided wanted 12 m instead of 24 mn reverted back to unhelpful .please listen to recordings as usual it took ages to get through to a human being but when i did she was very helpful . good helpful info given i am trying to make a complaint about how bad your service is , to a point where this bit needs a complaint in itself .the last person i spoke with was very helpful .about time someone was from xxx . in ten plus years of dealing with xxx i have found customer service second rate at best .so it was a pleasant surprise to deal with xxx this time i have been with you for a good few years and just recently the service has left a lot to be desired hence the serious consideration to return to a previous provider with better service .i can get the same from them for half the cost of topping up with xxx . as a valued customer who has been with your company since about 1999 , i do not feel i am getting value for money .there is no reward for longevity , and actually i will not be surprised if a newe customer has more favourable terms than myself .i also feel wrt my account the company is more reactive than proactive .best regards my issue was not resolved and not unique , i assume .i was promised a message or call with the outcome .this did not happen .the call was generally handled well though .still no satisfactory solution though . purely based on the response to my enquiry on the day . xxx fone is rubbish i have had no help i keep having to repeat myself to people who do n't seem to care or understand .nothing has been solved . the only thing was that the system went down and the tec team member was not helpful at all he said ` system down call back later ` efficient and knowledgable and polite advisor staff were very helpful and i got my problem resolved with ease . nice helpful lady : ) 10 excellent help from staff but unable to access internet as per contract .will ring for assistance a bit later when convenient i need to say i do n't like the way we have to pay 25p of custom care , other service are free or cheaper i know u need to make ur money but ....... answered my ?and improved my service also ! i have been a client of xxxphone since 1988 and when i reported i neeeded a replacement phone i was told i have to give my existing phone to the delivery driver i explaned i needed to collect my phone from a xxxphone store so they could tranfer my excess phone numbers i was told this could n't be done .my phone has a software problem but i need all my business numbers so i am thinking of going elsewhere 0 ca n't wait to leave xxx the issue was identified and resolved very quickly . because overall i think it is an average rating and quite good phone company . no the woman who i spoke to was very helpful and explained everything i wanted to know very clearly quick and efficient . i need 2 wait 2 see whether my issue has been resolved but on the whole customer service was friendly and the caller q call back service , appreciated . unprofessional staff , i was transferred to someone else all the time and finally disconnected the service was very good . it was better than the one i was on thank u advisor was polite and answered my query quickly second to none service .the call team are very help with all any problem that .acre i think xxxphone shop at west bromwich has never been particulary helpful in any previous dealings and was again not helpful with this query compared to other phone shops 0 was overall very helpful because i have very good service from u quickly and simply dealt with my request you did what you said you would excellent customer service , polite and helpful i contacted your office 3 times the last time was excellent the first two were unsatisfactory in terms of knowledge and professionalism yes the delivery by dpd was so frustrating that you could never have received 10 10 10 from me paul no. why send a message at 2:14am ?had i known you would do that , i 'd never have answered your questions .you woke my son up and caused a sleepless night for the whole household .i know these things are automated , but perhaps you could look into a 10.30pm time ban on outgoing messages of this nature .i 'm highly unimpressed with thus service . she was realy good .gave xcelent advice and saved me money .the enquiry was complicated but she was great all through the call . 8 quick friendly service ... although the customer service was very good my prob was not solved .the representative was appologetic and very friendly but there shld be put in place a ablity to block nuisance numbers .i also do not rate xxx service , coverage in the uk and cost . good . pleasant service the info given was spot on when i called ur computers were down which i appreciate is no ones ' fault but her response was just ring back , not ` we will call you ` which is what i expected from a supplier , considering i was complaining about your lack of response to my emails , just left me feeling that xxx does not care much about their clients .having said that i called again yesterday and had a good response from different customer advisor . i received a text stating i hadnt paid my bill although i had .the online account does n't match up so i called 191 for assistance and was held for over approx 30 minutes before being cut off .i had been advised that if that were to happen i would be called back but i am still waiting .i also sent an email through your website and no response to that either .so poor service is what i have received . i have had problem with xxxphone since beginning of contract .i am loosing business and still have n't got it sorted ! ! the guy on the phonew my credit is always gone when i top up very efficent and helpful . staff very good network not so .at the moment happy overall been with you for a few years now .if i was n't 100 % happy .i would be with another network .there 's a lot out there .keep up the good work .john .cambridgeshire . the enquiry was dealt with very well and quickly i have always been with xxx and always had great reception they have always been the best provider for mobiles helpful , friendly and not pushy good service , query quickly dealt with the man talked me right thru every thing slowly and it took ages for to do all we did if was polite patient because you are a good sever and you are givin us very good options am in usa n returning to london on 21st a simple request to transfer ownership became a harrowing exercise with your totally unhelpful processes normally i would have said forget about it n since you are so difficult i will transfer numbers to another provider except for the fact that i wanted to honour the contracts and also of course avoid the need to inform everybody of change in numbers will be happy to meet n talk to somebody senior if you are really interested in customer service and want to know how bad yours is overall helpful but s q1was 5 because you failed to respond to my email after a week so i had to telephone .q2 and q3 because although my request was resolved the customer service representative was off-hand , bordering on rude .your website is difficult to navigate . q1my problem was not fixed and the technical guy mohammad that i got did not listen to what i had to wasq2my quiry was not fixed this was the second time i have had to phone about this problemq3mohammad seemed to not be able to listen properly and after our conversation we agreed that my handset should be replaced . he said that he would put me through to customer services after about 3 minutes i was cut off mohammad did not ever have desancy to phone me back so my problem still remains unsolved so i will have to phone for the third time to see if i can get my problem solved no i have been customer of xxx for many years and have always had good service . no because the person i spoke to was a self righteous little pr*ck .so much so that at the first opportunity i get i will take my business to another network .steve perfect it makes a change to get threw when u contact a number plus it is a human u are actually communicating with rather than automated service and they wer polite and helpful and got what i wanted done !brilliant no stress no expense thanks again ! very helpful staff the customer service agent was eloquent and helpful , my call was answered promptly and not from a foreign call centre my fone and sim card keeps goin on emergency .i need fone for work .new fone not dispatched hence wasnt arrivin on agreed day and was 5days into contract b4 i would receive it .had to use landline .cost lots .to very unhelpful operators .now hav to pay whole month for fone cannot use . no package i wanted my ratings were based on my opinion of the lack of assistance received good service but i was very frustrated as the handset kept cutting out every time i was nearly through to an opperator as well as the handset was getting hotter and hotter ( very worrying ) well i had a bad experience of every time i got through to your people i kept getting cut of and that is not a very good experience let me tell you . good service yes the customer care agent was very helpful i was dealt with politely and efficiently the service and help i received was above and beyond the call of duty .the chap who handled my call needs a pat on the back for excellent customer service , old school style ! ! i thought they were fair well i think the person did well but i could n't hear him and did n't really know if it worked again cuz the voic was faint very polite .but avasive ! i thought the staff were very helpful in my requests your staff are always friendly helpful well done to all at xxx because u guys are great ten very satisfied un resolved issues with no sign of a solution achieved what i wanted i have been messed around by xxx on 2 occasions for the same reason with me resulting in over paying my bill .then a direct debit was set up without me asking for it .i was then told that my bill for feb would come out on the 1st of feb however nothing has come out and according to my online account no direct debit is set up . good service had few hick ups with contract fone ie 1 was dropped in taxi had 2 pay 4 it for the other 11month and service way guy at xxx shop in forge terrible the computer system was down and so the assistant was unable to help me .he did not offer to call me back when the system was back up . coz you asked . resolved without help he was polite , helpful and patient .we he explained what would happen next . because i find what i 'm looking for in xxx and it is very helpful i had a very great service and the advisor went over and beyond to make sure i was happy , and i left the call with a sense of satisfaction , hold onto her , she 's a gem ! not happy wiv xxx 5 rating was because whilst the issue was handled politely and quickly , i had to go elsewhere to get the solution . helpful , interested and intelligent . xxx did not resolve my query and have therefore an unsatisfied customer yes because xxxphone called me 2 months ago about upgrading and i wanted the offer made to me and no one bothered to phone me back and now i dont seem to be able to get that offer and now im paying too much for what i have to help xxx improve it 's customer service your customer service person was the best , he provided me with the best deals and was v polite n friendly i phoned twice and spoke to several advisors to get help with my email settings and no one was interested in helping me .i spent over 2 hours on the phone to xxx without sorting the issue . had to phone several times for problem to be solved .totally unacceptable the chap i spoke to sorted my problem in 2 mins , after i had been in 2 phone shops and spent hours online just did n't have any issues with your service i am constantly provided with an outstanding service from the xxx team .i would like however , to be able to call xxx from my handset even when the phone line has been restricted as i think this is inconvenient to use the premium number they were very helpful i receive good customer service from the colleagues working for your company , just wish my phone could get fixed after more than 10 years of loyal custom you are changing my price plan and will not refund my paid for but unused service fee .you cite terms and conditions as an excuse for stealing my money .this is unacceptable .the young lady was pleasant to deal with though not able to offer a resolution .her manager was clearly just hoping to shut me up and kept on repeating the phrase terms and conditions .what is worse i had to pay for this call myself . the only problem i had is wen my phone hasnt worked customer services openin times are not very good but the end result is always very good the low rating is because it took two days to get through and what i needed to know could have been on the menu .the operator was good we have been with xxx for years and so far have no reason to change every time iv had a problem xxx have sorted it out asap . because the first time i rung up nothing got done and the person on the phone said he was going to refund my money and something else got done customer service dealt wth all my questions brilliantly .very happy with the service i recieved i did get all the info i required but had to work quite hard to do so . the problem has not been resolved and i spoke to others before who have told me it has and nothing was done .theservice and follow up has been terrible the first rep was unable to help me and he called me buddy , very unprofessional! the second rep was also unable to help me but was a little more professional.your website is showing incorrect information and nobody seems to care ! ! ! because two weeks ago i was told i could renew my contract march and then told there was am error on the system and it is now september .i lost my phone just under a year ago and i am desperate to upgrade so i asked if loyalty having stayed with v for years qualified me for consideration and was told no that is what it is .so i feel i have never got anything back from v for my loyalty over the years but the occasional call offering me some additional extra that would actually benefit v ! i work in the service industry and i believe in scoring highly when i receive friendly , efficient and helpful customer service the girl on the phone went out of her way to help me and to explain things which could help me in the future because i had to ring back twice and i still did 'nt get help or the problem sorted so my partner had to do it in the end good service : ) because your team are always friendly and helpful good service but there is always room for improvement : ) because i am nice i felt the advisor was extemely unsympathetic considering the situation .that did not help by mood , nor the feeling that i was actually being helped in any way because your staff hendled everything well and i could n't give ten because of the wait sorry took me around 8 minutes to get through each time .was then cut off quite quickly , everytime i was put on hold i got cut off .in total i think i must have spent about 3 hours on the phone between trying to get through speaking to someone ad being put on hold on two occasions i was assured i could upgrade my phone on 31st january !i called in that date to be told that the policy has changed and i will have to wait until the end of may !if your policy has change i feel you should have honoured the date you originally gave me !i will not be renewing my contract an i will be going else where was fast and easy to talk to unhappy with your service i 'v been with xxx for longtime .wheneveri called customer service i had good response .butfor payg it is very expensive . because they are what i think first class , quick expert service and knowledge from a member of staff who understood my needs and fulfilled them the staff were very polite and helpful .and rang back when i was cut off due to bad reception .i think the charges are wrong .but that 's not there fault everything i asked for was done the holding time for the time of day i called was n't unreasonable and the adviser was polite and helpful . my ratings are low because your customer service is poor .i do not blame the service team , entirely .when i called my bb was not charging and i was going to be put through to the service team for bb .but after holding , i got cut off and was not called back .eventually i fixed the problem intuitively with a battery pull .surely , it would be better to have your staff up to speed with the quirks of the devices you sell ?the only solution i was offered was a replacement phone , which would have taken 48 hours .all of which would have seriously inconvenienced me and my business . i dont believe that the answers i was given make common sense .you were happy to lose a customer changing from a business to personal contract very easily d operator was helpful wit d 2 queries i had but d instructions 4 switchin off data roamin were not compatable 4 my fone so im either goin 2 hav u again or go 2 a shop ! 9 they were very helpful , polite and english because you asked me to the service did everything i wanted . very disappointing service , more than 2 weeks that i 'm waiting for an iphone ordered over the phone and now nobody knows where this phone is .i 'm really pissed off also because i have received an invoice ( without the phone ) that i do n't want to pay , and i will not suggest xxx to anybody .this will be last time that i 'm ordering something over the phone ! ! ! ! good service but the essential question was not answered - why cant i change a registered card through top up line because they have got better . overall good but phones up three times and cos system was down ca n't do anything even if i had eg .my phone stolen they couldnt even stop that so not very helpful im not happy as since iv changed over from pay as u go to sim only plan i cant use internet or multimedia messages three times iv been on phone trying allsorts and still no luck is it poss u could sort it out plz i found the xxx staff very curteous , efficient & resolved my problem with excellent timing . the women i spoke to in collections was very nice no one could help me with my with my query at first .it took a long time for it to be sorted out .i always . all get good service from xxx service was very good . problem was not resolved as the operator was unable to but he was very helpful person i spoke to was very helpful because the service was excellent as usual 0 lee , was helpful and did exactly as i asked , in a polite , competent and professional way .he saved me money and offered other services too . have been a xxx customer for many years and have recently found that due some old accounts i have had black marks on my credit ratings from xxx .this has caused difficulty with me getting a mortgage .didnt stop xxx selling ne a new contract last year ! ! 1 no access to my information .2unable to cap my data to my set limit .if a supermarket can then i 've expect xxx top be able at the very least match that .not today it ca n't be done .3sending me texts at silly o problem has not been fixed after early 3 weeks and all i get are stupid excuses and changing stories which does n't help my business which depends on 3g coverage .a terrible service from xxx when 3g signal was brilliant at kt9 2ny and yet apparently it 's being `upgraded ` to provide a `better service ` .obviously , not disconnecting the old transmitter before new one is ready to go live is too sensible an idea to maintain good customer service .clearly we do n't matter when i arrived in dublin i had no data connection - no email or internet for 2 days .when i landed back in scotland it began working again .my call to xxxphone for help did n't work . ten out of ten because after 2 calls my issue still wasnt resolved .i have called again today and my problem is still not fixed , so i give up with you . i have been with xxx for many years and seldom had a problem whether at home or abroad and whenever i have had a problem it has always been sorted out in a matter of minutes . query resolved promptly hello ? ! well the system was down for the past 5 times i have rang to try to sort something out i have to pay to use customer services and the man i spoke to did not have a clue what i was on about i 've been waiting for my new phone for 2 weeks since it was cancelled with no update - she could n't help & said i 'd have to wait another week for stock delivery - no offer of goodwill gesture to a different phone or reduction on price - nothing - a 3wk delay on a business account is unacceptable . that particular person was very friendly and very helpful and answered my questions and i really appreciated it the advisor who spoke to me , was friendly .helpful .matter was resolved in minuites . because i have had horrendous experience while with xxx , and this time i called the first two times i was cut off , which i then had to call for the third time on my expense to enquire why no response had been received regarding my complaint letter sent on 6 jan , i was told xxx required more information and a letter/email had been sent out on 17 jan and guess what , surprise surprise , i did n't receive it .do n't even get me started as to why the complaint letter was written in the first place , your service is shocking and you do n't mind charging for it , i 'm appalled ! ! ! staff were friendly and helpful .one big criticism was it took 3 phone calls and 3 different people to correct the problem .the problem was on their computer screen and 2 of them both missed it ! !i was unable to send text for aprox 48hrs . refused to talk to me even tho i am named on account and never had this trouble before cz i like it been with you for over25 years why change . . always great service gud service at no time was my query dealt with as systems were down . i called to unlock my voicemail still not done i have not got my reset code yet i was cut off with no resolution to the problem which has incurred great cost over many weeks i was very pleased with the service i received the scottish lady who activated my new sim , was very helpful ( i only wish i had her name ) the service she gave was excellent .if you had more people lille her i do not think anyone would ever leave xxx . very helpful and sorted out the problem well the problem still is n't sorted and i still ca n't access my bills online and to have the answer 'well pop into your local shop and they should be able to print them out for you ' in my eyes is not good customer service .a call from someone regarding this matter would be good . speed , friendliness and efficiency . no, i do n't have time - you can call me if you like my problem has not been resolved .i have been without my original phome number for 3 weeks .this is a terrible service .please contact me on this number to let me know what is happening . never a problem that ca n't be dealt with .i would n't leave xxx for anyone . staff were helpful .has not yet been completely resolved got cut off , nobody called back , left a message , still nobody got back , how much do i spend , terrible service , will take my business elsewhere ! happy with the service i received because u have a good service the reasons for the ratings are quite simple , i was duped by your sister/affiliate company into an extra line on my contract , which i agreed to under the belief that my renewal was brought forward .your representative assured me this was no problem , so i gave him the go ahead .when i phoned xxx i was told under no circumstances was i going to be allowed a renewal before 22nd march .to this i was extremely disappointed and considering cancellation of my contract forthwith . issue was not resolved the overall advice i had between the info line and later conversation was contradictory - have spent a week trying to resolve a simple problem i appreciate v much the way my request was dealt with .especially that it was not a standard one , it was bit complicated .i 'm sending my big thank u ! to the person who was not only v helpful but also effective to give me a full solution . i found the shop experience very positive quick and easy and the chap who sold me the phone very informative and very peasant to deal with .i ca n't give the network a 10 because it is not perfect but closer than most of the competition was trying to get setting for my htc phone the setting xxx sent me did not work 4 times 10 the service was good , the girl couldnt be more helpful , the only thing was receiving these txts during the night the service was helpful kind and understanding match better than o2 sam was very polite and explained when the changes would be active .he also asked me about my day rather than just about my queries . any time i rang 191 for help an advice i was treated well an felt a valued customer william scott h very good service my phone is 6 months old iv had nothing but problems with it ,crashing ,freezing , lost my apps , battery life i now have to take a day off work to wait in for a new phone which is the same as what i have now i feel very let down both me and my wife have contract phones with you and spend a lot of money and i still have to have this phone for another 18 months if this ca n't be resolved to my satisfaction we will not be renewing our contract .as for the adviser i spoke to she was very polite and very helpful . because they sorted it out quick 0 liked service no quick , friendly & helpful when i finally got through to someone that could help they sorted the problem straight away , but it did take 3 phone calls and my second iphone to solve the original problem your a really reliable company and i always have signal and my friends on other companys do becauise i gt the reason bck whchi i asked the information given did resolve my problem , although the person taking my call was pleasant the customer call centre staff where very helpful and polite . had to wait too long to speak to someone .problem not resolved .unable to use internet on fone .told it would take 48 hours .will data pack be extended by 2 days to compensate ? your service was great and you helped a lot . i asked to change my price plan to reduce my bill , i have previously asked for this to be done and the advisor did not do it unfortunately i rated low because the problem has not been resolved after 6 days . problem not resolved xxxphone was good at first but now my internet and bbm is n't working and the adviser i spoke to ,was n't nice to me and now i want to switch back to 3 network . good help in sorting out the problem for me in this instance my problem was n't solved and it has been left to me to sort out when the problem could have been solved by sending me a new sim card .now i have to make a journey that i would other wise have not made .however the service was friendly but limited . call operator listened and dealt with my querie i quite happy with the service i been gave .a little bit upset with the price u charge me . 10 because the previous phone call , i wad hold for 28 mins and the adviser told me she would fone me back in 10mins , she never hence low scores do n't text me at 3 am - so inconsiderate no confirmation email or text or details on account of xxx passport , which had been on my account prior to upgrade , removed without a request to do so , so telephoned to check it was still on my account and request it was put back on . because was generally stisfied although difficult to get through and took a while to sort out - but generally good the adviser solved my problem of the account i had canceled and hadnt been taken off my account i have now been paid back the fee that had been charged great service we were hoping to open a 6th account but was told by david ( very politly ) that because of a late payment in jan we not able , so we need to eles where .regards don webb . because that 's the way i feel :/ the operator was knowledgeable did n't beat about the bush she was courteous and solved my issue within minutes in all the time that i have been a xxx customer ......a fair few years now , 99.9 % of the time your staff have done all that i have asked of them in a very pleasant manner . it was not actually myself calling but my brother but the way his query was dealt with was so disappointing , in the last 9 years i have been with xxx i have n't see such a thing .he was passed to like 4 different people and he had to explain the same thing over and over again .honestly very disappointing ! answered all my questions and was very polite the person who answered my call was knowledgeable , patient and gave appropriate advice .thank you s good & efficient service .all requests dealt with politely & in a friendly manner . first rating : its a reliable network , full of service and dependable as well ; second rating : the query is still pending till my next bill date .again i think its a whole lots of headache to check ones remaining minutes for the month as the system will not give accurate minutes balance ; third rating : okay she was polite and answer my question straight away very pleased with the service :-) easy to get someone to speak to .good services but expensive my problem has n't been resolved my costs are ridiculous for overseas calls and roaming and i use a fraction of my monthly minutes , i was offered no solution until the end of my contract .i will be changing to o2 dnt like u contacting me at 2am & 6am i need 2 sleep ! noones perfect no good customer service keep it up many thanks it would be more if not for the fact i have to pay excess on insurance . just cos yes i have been asking since november for some one to look into our account it is incorrect and i was told it was taking 6 weeks for this way too long so much so i have written to you to give until 8 th february for a full response or i will stop my direct debit and consider our agreement ended i was promised a phone call from xxx , but instead had to chase it myself . the person was v pleasant but said she was not at liberty 2 answer any of my questions . i think yous have really dear my issue remains unresolved with me as the customer being bounced between phone and email providers .meanwhile i have the difficulty managing my business with the ongoing fault .not a customer centric ethos i fear ! i was on phone for 1 hr and xxx assistant was explaining me very clearly and patiently . no replacement handset available so was told i have to keep calling to check if it 's in stock . yes it was helpful but didnt resolve my problem no good service provder all around still getting use to the service , so ca n't really rate any higher : ) the person i spoke to offered me no help or advice even suggesting i go to orange if i was n't happy my contract should be 18 months as i had a reconditioned phone and now it 's jumped to 2 years ? because on each occasion that i called your staff were extremely helpful and sorted out my problem to my complete satisfaction the call handler hung up the phone on me adviser very nice but solution not found to problem jim was very helpful and called me back as promised reason being needed help for new phone and staff and xxx were brilliant in there help . the lady was unhelpful and rude i have ben with xxx 10 years and considering leaving my bill has not gone out yet and i 'm waiting to see how much it is the treatment in the past i will not renew my contract when this one is finnished it is truth just good customer service an polite person as well on phone . yes assistant was very helpful and provided everything i needed , ca n't fault him . i have had to call three times to request 1 micro sim , 1 cancellation of phone , and to request 1 ungrade .i will be calling a 4th time today .no more surveys disgusted with sesvice . just satisfied with the help i received the person i spoke with was extremely helpful .laurie very polite and knowledgable staff issue still not resolved .no call backs when promised .terrible customer service .refusal to honor offer agreed last october .still being overcharged for a package and phone that is not suitable . i have had awful service frm xxx and took out an orange contract bt ur agent stuart sorted it so i will stay .i do still need to speak to someone today after 5.40pm though so please arrange a uk based manager to call me thank you each time i have been in contact it was due to you messing up my account .this time i came off 1st phone call in tears as representative basically called me a lyre .second representative said mistake was due to a technical error .either way i do not like how 6 mistakes where made by your company and treated so bad well i tried to pay my bill 3 times but the machine went funny twice then the 3 time the lady said i payed n did n't really no .i was on hold for 10 mins so i still do n't no if it 's payed prop or taken to much money so the whole time was a waste telling us one thing then saying somethink else after when we spoke to someone else very good service , re - directed email to my replacement blackberry always friendly , helpful and did n't make me feel stupid ! i went for an upgrade so i could have the internet and e mail service in august .so far im onto my 4th handset none of them work .i have constantly been on the phone trying to sort it out ( check yr records ) .to date im still stuck with yet another nokia c5 and no service to speak of . the man i spoke to was helpful , prompt , easy to understand and dealt with my query very well .thank you . the individual advisers overall are friendly informative and extremely helpful bar one or two i spoke to but the overall service provided is of a very poor standard for one of the top networks .on many occasions some request have been ignored or poorly explained and i would expect more considering the length of time i have been with yourselves i honestly do not see myself ever using xxx in the future once my contract has finished or recommending xxx .regards bruce quigley issue resolved very professional the service was quite fast and responsive because after me being a very good long serving customer of yours you would n't match an offer from orange so i will leaving . good service that why i have been a customer over 7 years nearly no service completely mid lead by xxxphone when buying into phones 8 satisfied but bring back bonus bank please and again not happy with xxx just give me a number to ring and not get price 1 or 2 or 3 that gets me down and dont forget me with my arthritis hands please self ex she was friendly and helpful you guys got nothing better to do ? i am very busy .gb yes i generally think the service is very good i just did n't appreciate being woken up at 3 in the morning ! because it was 10 out of 10 problem sorted my query was n't answered and i was shuffled between my local xxx store and the phone , and no one seamed to be able to help excellent customer service , friendly , polite and helpful overall very happy very helpful , but familiarity training on systems would be good for operative . . amzing serivce customer service was fantastic and xxx always helping me out with my bills ! ! ! thank you : ) the reasons are because - i 've never had such a shoddy / poor and unprofessional service in all of my life .i have been promised call backs that simply do n't happen .i constantly get over charged .i was sent out a 2nd hand hand set that does n't work ( fantastic ) happy to carry on if need be !i do n't think half the staff at xxx know or care what day of the week it is .... shocking i have been tryin to resolve the issue for 2 months and have rang several times and even incurred another high bill after my initial calls in dec .at least this time the agent tried to help me .i was extremely disappointed with prev customer service . did n't fix problem sandy who i spoke to .took personal control was very clear and helpful and called back when he said he would . this phone is the best i'be ever had . it took bout 5 people to finally sort out my problem .one of dem made me cry wen i got off da fone to dem cos i didnt feel he cared or supported me .i ave emailed , no1 got bk to me .ders 2 people dat helped me a lot tho , giv dem a pay rise lol missold and do not like 2 be woken at 2.45 am got thro 2 an advisor straight away .call dealt with efficiently and quickly .very polite member of staff . because your customer service is terrible ! very unhelpful .and rude the reasons are that the problem still has n't been resolved and the process of activating the sure signal has been unnecessarily completed . shag some one because i was happy with the service and it was quick think its a joke that u cant get a direct number for the local xxx shops .and knowone seems tae be able to tell u anything .i have been a good customer and had some big bills but i will serously be thinking on going elsewhere .i wasent happy as i lost out on a few jobs with not having a phone . my ratings refer to the excellent srvice i received grom the manager in charge karen i think her name was ! (y ) basically sent my phone off for repair which took 6 days so i lost out on nearly 5 days work because i need the maps on my phone and when i went to collect my phone from my local store it was locked on to a different network !all the hours i was on the phone none of your team helped ! your staff were helpfull and helped me to resolve the issue but the fact your call centres close at 8pm is ludacriss .people have problems with there phones at all hours of the day you should have a 24 hour line rather then just till 8 i was in a panic as i had lost my phone .they were helpful and sympathetic really excellent customer service after a torrid 2 days with the egyptian call centre , i spoke to a call centre in england and hey presto ? . results , problems understood and solved .i was oh so close to leaving xxxphone . ? ? problem not resolved so the service supposedly offered does not work the operator asked a question we answered it then got told that she did not ask that question .also just not helpful or polite . good service because when i call they said that my phone has not any money to call them so it gave me the number 40063 i called the number and them it came up saying this the vodphoe lost and stone so i texted them saying that `what is freebee ?` then up to now i have been waiting for them to reply my text .sofar the people that are talking to me are telling me the things that i do n't want but ther was one person who help when she can .this maybe why people think of laving you .this why i put 0 for the last ( q3 of q3 ) because you start try to talk to each other about ther life . the last time i ring which was only tuesday the young man was great at helping me out and really calmed me down .as my brother had rang up big bill the man helped me out so i would get charged at the bank . as internet was off 4 2 days i have a suresignal as i get 0 signal inside the house .it has failed 3 times in the last 2 weeks , most recently for 3 days .i 've missed countless calls and was n't offered compensation . since september 2011 i have had problems with xxx and having to spend time and money sorting out xxxs mistakes !keep getting told different things by different members of staff .final straw is you cut my line off in error !am looking forward to my contract ending as xxx will be losing my custom ! solve issue promptly and politely . excellent service ,staff efficient ,friendly , technically profficient .great !x good service yor staff are good but the way xxxphone work is disgracefull your lucky i have took another 2 year contract service very good excellent service i had a call customer services a number of times as a new customer to set up blackberry services and with a few other queries .all the customer service staff i spoke to were very helpful , professional and sorted the problems out immediately .thank you great service the help i received was quick and helpful .my call plan was improved which made me happier and saved me a lot of money staff were very helpful and friendly problem sorted out within seconds whilst on a business trip in usa my problem raised was not resolved either at point of call or referral !clarity on my queries wks not achieved ! hassle free returns policy , customer service operator was very helpful and i had my new phone within 48 hours i had my phone stolen tuesday evening ! the world is not a nice place sometimes .i called one of you team late into the evening and she could not have been more supportive or comforting a very nice young lady . . thank you my phone has gone and i will have to do without it but at least some people are still kind . . thank you i did n't get treament that i needed or the freebeez promised cos use are **** xxx service not what it used to be . well i 'm satisfied with xxx just the answer phone system was n't working and they could n't help me coz it was in the middle of the night good service however struggled 2 contact cust service via automation service business dongle not working now for 4 days due to upgrade on mast .m paying for a service to work at all times phone was replaced very efficiently , but new phone has no games on it , old had a few .also has no 'help ' icon , which may be usual , but again was on old phone . operator good but bill went up without no warning so therefore when this contract is up i will be leaving xxxphone excellent overall service , thank you . the lady who dealt with me was very personable and helpful .the solution offered resolved the issue .therefore , my willingness to recommend to others . the service provided from xxx for the entirety of my contract has been nothing short of disastrous and there is apparantly nothing they are will to do to fix the problems except take my money every month .i will be lookin for an alternative contract with another network asap . always been with your company found very reliable , travel round west midlands good reception even in black country !as for 0 rating this was because i wanted my daughters phone capped an you say you cannot do this ?an operator was as helpful as possible . i have never had any problems with xxxphone and always been very helpful to me simple matter ( paying an account ) .handled efficiently and by a friendly operator . the person dealing with me was very good ame dealt with all my problems 2 my satisfaction especially after the previous person in collections refused 2 transfer my call and put the phone down on me the lady i spoke with was polite dealt with my queries quickly and in a professional manner and put my mind at ease . i have been messed around so much by xxxphone u took money from my account when u should not have of which i will occure charges as there woz not enough funds so i am pretty annoyed i made a mistake ordering my phone package and after i explaind was sorted out with no trouble thank you overall good but reception poor on many occasions and call fail or call drop rate high happy customer everyone knew what they were doing .were helpful and polite that 's 4 questions ! because it is not the best sometimes or evern most of the time your immensely good team . . the rep was excellent but i didnt get the answer i hoped for because of company policy xxx just doesnt impress me at all in any way this rating does not reflect on the customer adviser herself as she was quiet nice prompt response to my request .did n't hassle me about other services or products . the operator was rude told me that the problem i have with the service in the area does not exist and it does .no one and i mean no one can call into any of our 4 phone 's during the day until late in the evening and this has been going on since october .his supervisor told me previously that he could see the calls comming into the phones and being rejected , but he did not know why .these phones r our life line as my daughter and myself are disabled .we pay for family plan and quiet frankly it is a waste of money .the young man would not even let me speak to a manager and said i had to speak to the chap i spoke to previously who was very rude but he did not start until 11am and he would call me back .he did not.i am very disatisfied with the service and i am a staunch supporter of xxx .but i extreamley angry and upset over this matter and would appriciate a manager calling me to discuss this problem .yours belinda smith . the call was dealt with quickly and smoothly .the advisor could n't have been more helpful . superb & professional the person i spoke to was very nice and helpful but that did not detract from the fact that xxx have large voids in their customer service .as a business customer i expect the sort of service i would give .keeping me informed of the phone being out of stock is a basic one .tracking the parcel would be another .telling me the courier will scan the package and that sends an automatic text to my phone was a complete fabrication ! !i get a courier service delivery most days and that does n't happen .asking customers what they want is one thing .listening is another .xxx will have to do something impressive for existing customers to keep me once my contract is up . they answered my questions and gave me the right answers . the gentleman listened and was helpful and courteous .most companies i deal with seem to employ robots .this gentleman was human and responsive and i very much appreciated that .thank you again . my phone is ment to come today and my wife is waiting in for it coming , if it does n't come today i will end my contract and go with a new network provider finally my issues were resolved without further hassle by nathan , after much assistance from jo at the xxx shop clifton bristol .i have to say prior to this though the service from both yourselves and your courier during late december was totally unacceptable . no excellent service the lady i spoke to was knowledgeable and very patient which was great query has not yet been resolved all workers incoherent and always hear different things each time i call for same issue from six different persons .ive had same problem for over 2 years .im a high end user with 3 different phones that never defaulted in my payment .imvery busy and travel a lot if you check .my phone is not working and im about to switch to 02 . no. i think you are excessive with your questions . the advisor was cheerful came across as really wanting to help and get the right package for my son and really helpful , polite a good asset to xxxphone need more staff like him thanks to improve or maintain the services of xxx . i think the advisor was very helpful , polite and sympathetic to my issue , however it was n't resolved !i do n't like xxxphone as a company and over my time with you have had many problems with you hence why i would be very unlikely to recommend you to anyone ! ! the gentleman than assisted was outstanding and i was so grateful .thank you . becouse we keep phoneing to sort my account out .and it still isnt sorted out you took 180 pounds out ov my wife bank then said you was going to reinburst it back to her bank account and stop the temparey payment methed and you havent which as made her get bank chargers .isett up the direct debit to take the phonebill out ov my bank .soi have to ring you again tonight when i finish work to sort it out again were sick ov it stop execellent service i have been having a lot of problems with my sure signal and after 4 days of trying to sort it , it still seems faulty .i have been using sure signal for a long time and its never seemed reliable .without it i get no network at home i have been with xxx for 20 years the service has got worse&worse when my contract is up i am canging net works thanks not helpfully and made me feel like a idiot .i 'm terrible with anything electronic as to why i called the helpline , poor costumer service ! ! ! ! ! the representative was polite ,dealt with my request efficiently they not always nice very good service and help i am very satisfied with the service i get from xxx . . i was very pleased how polite and helpful the agent was good service from the lady i spoke to could have been a lot more helpful .i called about the warranty on my new handset and they said it was nothing to do with them , when it was because i have a xxx handset . the rep was pleasant fair and effective . i really lied the assistance i received good all round service . my bill and contact details were both wrong .direct debit taken from my account has caused me financial difficulties . i am leaving xxx , once contract expires ! operators unwilling to help , on hold for ages because the man who dealt with me was very help full but the blackberry phone r not that great they break all the time but that 's not your fault always a friendly interested telephone operator .efficicient.goodproduct knowledge . i have a large bill outstanding from being abroad last year not knowing that costs of call were so expensive !the representitive helped me work out a plan to pay off the bill , taking a weight off my mind nt happy advisor was extremely helpful , polite and knowledgeable about the service 10 i 'm unhappy with xxx , my bills have been far too high of late, i feel as my provider something should be arranged to lower my bill , especially after i phoned to moan and having been a client for a long time and paid you a lot .i intend to leave xxx or just move this number to pay as you go i have had no reception at work for 2 days .nobody can tell me why and nobody gets back to me on it .i spent a total of 1 hr on the phone yesterday to be told there 's nothing they can see wrong and that they 'll tell an engineer jonathan was helpful and quick .your questions at all hours of the night however have ruined the earlier good experience 8 to let you down prompt delivery help with set up lovely call centre staff . excellent service i gave these ratings as i was satisfied with the service . i always find xxx and their employees very friendly and professional ! ! ! thank you ! ! ! my call was dealt with very professionally , and the agent was very polite . excellent service and really helped me . because .everything hopefully .as been sorted .thankyou .very much . very helpful woman . good service . always used xxx and always will gd service at all times service was good and clear . 10 girl was empathetic and very helpfull . why ?here they are : firstly i called u to tell u that my husband forgotten to pay the bill .hewas in america and asked me if i can find a telephone number that he can call u from and firstly they told me that is 08700700191,than second time they said it didnt work cos he didnt dial with 0044 .lot of rubbish.thirdtime i rang beg for help offer to pay his bill and they said ok but when i asked how much was the bill they said u can not tell me .how can i pay a bill he i do not know how much it is .finallyafter begging for help a superior took the decision and put his connection on till monday when he is back in uk and he will pay straight away .stressful but he manage to find a number to call you and pay the bill .so if anything goes wrong with your mobile you havent got a number to call from your own mobile to post problems out and for that reason i am leaving your network soon with both my contracts and i know a lot of my friends will do too .loyal customer for nearly 10 years but when things goes wrong you don t give a lot of thoughts sorry and thank you one issue resolved one question not really answered properly i have had to ring numerous times recently , problems with changing ownership of mr riggotts phone , my details changed to his ! my upgrade date changed and am currently waiting for a phone i was told originally on monday changed to tuesday failed to come as someone did n't put correct adress to dpd i am seriously considering my contract as feel very let down recently excellent service was very impressed & extremely pleased with the courteous help from the adviser very easy transaction i was able to talk to a human being rather than a machine .my problem was dealt with immediately and the person who dealt with it was very efficient and polite . because it took a while before i could speak to a real person ,i am not a fan of recorded messages .once i got to speak to the lady she was very helpful . nothing got sent to me .i asked for internet settings i have always recommended xxx , and have been a satisfied customer for many years now .in my opinion , the advisors are always very helpful , and solve any problems that occur she was extremely helpful and cheerful .a very pleasant experience .very professional .she is the definition of excellent customer service . about my insurance your people always good at sorting any problems .very happy with your company 's service .thanks . satisfactory i gave a low rating for q1 as i tried several times to get through .the whole automated service is long winded then i did a call back and still was in a queue only to get cut off .however when i did eventually speak to someone she was very helpful very good i rated how i did on the questionare as i found the service was good compared to previous people i have spoken to with regards to my account , but the last call i had with xxx was dealt with professionally and the lady was lovely to speak to good . the man was very helpful and is sorting out my problem thank you . i was disappointed at not being offered some kind of deal for cheaper communications on my mobile for a week in qatar . why the stupid early morning text . i was told i would get 2 messages re my blackberry service .i actually only received one .i was not charged for the call but was not told this .i had to check my balance myself to know this .overall , your customer service is ok .at least it is uk based for payg services . the advisor did n't sound paricularly friendly , made me feel like i did n't want to talk to him .just seemed to want me to accept what he said , which i disputed .he could n't tell me what my lates bill was , just said i owed the whole amount from bill due on 12 jan . always have excellent service from xxx , which is why i always stay with them : ) every request of mine was met i 'm not happy as courier got a signature of someone that was not at my address who also signed as me and i still do not have a phone that works correctly . because cust service is brilliant .xxx knows how 2 look after their customers ! i rang and the person explained it was very busy and they asked if they could call me back and i said yes it was n't urgent but i did n't receive a call and have no record of a missed call . when i phone to pay my bill ,every person i speak to is helpfull . see all the log of my calls for the last one month or so and enjoy the plunders your staff has been making .i 'm a customer of 10 years , and this treatment ? ? ? disgusted ....... great customer service order going to wrong address and some xxx staff telling lies namely patrick had to wait 24 hours after contacting you requiring a second call to you today .otherwise service faultless ! helpful question 1 felt i have been miss led as a loyal customer .i have been with xxx for about 22 years .due to my last contract i am not happy that the contract was kept on xxx behalf .i felt ripped of and lied to. question 2 my product i wanted sorting out did not work so it was not sorted out .i am going to stop that contract today . question 3 the person i chatted on the phone was very helpful and polite .due to my query it did not get sorted that 's why i only went for a 8 when it could have been a 10 . because there has been an issue with you saying you had not received poayment and i have confirmation email from yourselves that payment confirmed - you had cut my phone and then put it back on whiulst the matter is investigated . i 've changed from t-mobile , the difference is clear . the original lady who took my call was called jenny .she was very helpful butwhen i got disconnected again a week later and had to phone once to getmy voice calls reconnected but then again * 2 to get my data re enabled i thought the person dealing with it was unsure what she told me was correct ie i hadto wait 24 hrs for my data to be re enabled ! the advisors were helpful quick and polite and there was only a short wait till my call was answered the person i spoke to informed me that she was half-asleep.over all since i went onto new 12mth contract ,the customer service i have received has been poor . finally got my problem solved .great help cause i just like the way thay deal with me every time i gave a 5 on recommending xxx due to the fact that you lose your free minutes as they are rounded up when you make only a 3 second call which is misleading as you do n't actually get your 600 minute allowance , you can easily end up only actually talking for 200 minutes yet you lose 600 minutes and are then charged for additional minutes used which is **** .the guy who took my call was helpful the . adviser was efficent , friendly and helped fix problem quickly ! no problem with my direct debit lady was polite helpful and covered all problems overall brilliant service unhelpful staff .referred my query re upgrade to a 3rd party .more work for me very satisfied excellent service as always wanted to know if you have a system stops the customer from making more calls when the free are all spent ? i called to reset .my pin to remotely access my voicemail , pin did not work .i requested to set my security code when calling xxx but adviser was unable to set this up .so nothing was acheived and i wasted my time . i should not have had a problem in the first place and then to have it resolved so begrudgingly ..... why am i still with you ? ? good quick response . problem not solved answered all questions and was polite phone maner well .firstly as you may know we are out of contract .approx 1 month ago i discussed new terms and asked for them to be confirmed by email .i have subsequently asked for this email five times and am still waiting .my mobile broadband sim has been very problematic .on friday my phone completely died .i rang on sat and was told someone would ring me back .no one did .on monday i rang and was told some one would call me back tues as the manager was back then .tues - no one rang .wed i rang , manager apparently not back til tues !told they would try and get another manager to call , no one did .i would like to add your operators have been excellent it is your organisation that is letting both they and i down . unable to fix problem i was kept on the phone for hours , shuttled from one commercial dept to snopther , one technical dept to anotherzn given contradictory onfo at each juncture , had ny bes system intentionslly disabled , & end the end it does not work , despite being sold a price pla on 30th jsn , at higher price which was supposed to get my bes operational , which it did for 24 hours & then was cut off by your technical or sales staffzm sometimes rude , always contradixting one another , my system does not work & i amb thoroughly brassed off at xxx & wouldnt recommend it to my worst enemy !beyond useless !taken tonnes of time & my money & it still doesnt work ! good service and dealt with well keep getting mucked about , service is poor ! my call was answered politely and my query was resolved by the guy after identifying the nature of the problem . xxxphone have always been helpful and prompt fast excellent srevice .enabled me to fix my problem straight away .thanks i always get my answers what i need because i was very satisfied , daft question though given my response , please do not send any more . 0 rude unhelpful you company sucks ! ! ! no i got told by an advisor on a previous call i could have an upgrade in march apparently now i cant .which is mialeading .which i blame incompitence on a person not a company lucky for xxx ! the gentleman was friendly , polite & v.helpful !thankz . that would be a 4th question ? ! excellent service and friendly xxx always provide me with very good service ...that is why i stayed with the company i 've been a customer for 10+ years i hate to think what i have spent on bills during that time .i would never thought about `moving away ` until this last week - sitting with a broken handset yesterday ; having just returned from a trip to a now closed xxx store( which i had been advised to go to for a handset -exchange ) - and having past three mobile shops on my way back home still phoneless - i was ready to quit .had it not been for the sterling customer service demonstrated by your customer service team member sophie i probably would have quit xxx .sophie 's promise saved the day - i am assured at some point today i will be reunited with a working phone ! call was dealt with well however this is the third time my bill has been over charged with fees so not happy about it ! your rep was extremely helpful and my issues were dealt with quickly . efficient response to need to get new mobile working i phone to say my phone was not working and although i 've been a customer for over 20years with xxx it ment nothing i asked if i could up grade and add on my existing contract on which ends next march .to a new contract as i 've been with you for so long and was going to continue to be with you , and al i got was not send you phone in to be mended no help just no ! ! !as they said it would take 10 days to mend !so i made other arrangements and come next march when contract ends it ends i will be going to another company because loyalty counts for nothing ! all my concerns were dealt with promptly and to my satisfaction .the people i talked to were very pleasant and helpful the girl who i spoke to was very helpful offered me a credit and advised me about my next phone xxx do not support tiscali/talktalk server very well at all so i would n't recommend your network .help at trafford centre store is good which stopped me cancelling the contract . 10 because the woman that i spoke to was extremely friendly , so helpful , very kind and the fact that she was clearly in a uk call center was a massive plus .also xxx up to now have been great .i have been a customer for 11 years and my mom has been one for 22 .and i made a mistake for question 3 i meant to put 10 ! please rectify that . i phoned customer care to get a restriction bar lifted .and whilst your operative was very pleasant and courteous .she failed to tell me it could take 2 very poor network but good staff a good experience .efficient , professional that 's what i thought they ddserved he was helpful because i am still waiting for all my money to be returned from you since july 2010 quite happy to stay with xxx customer service always good i was n't very happy with the advisor that spoke to me .he seemed very rude and not very helpful .i am appalled and will not be recommending xxx to any one . disappointed in the incompetence of xxx recently phenomenal service the advice given was wrong and would have been time wasting .the fault was with the information taken by the .server who , shall we say , had a challenge with the english language .your guy did try hard though . because i feel the person i spoke to was quite helpful and understanding the xxx representative did n't explain the reasons why my bill was three times what i was expecting very clearly to me .made me wonder why i chose xxx and whether i will be renewing my contract with them ! xxx keep messing up my bill most months and i have to ring up to get a refund sorted .member of staff was really helpful i have sore nipples and i scripted part of your crystal app so i know how slow it can be , as long as your guys keep chatty its no bother : ) **** good service all round was on phone 4 over hour had 2 transfer 2 complaints very efficient received helpful service been with xxx for 10 plus year and they have helped me through my downs as well as ups the advisor was extremley helpful&friendly questions answered . there appeared to be a lack of of knowledge from a few people i spoke to , including technical guys !but more importantly , my problem only arose as a result of a cock-up made by xxx that took a week to resolve with no offer of compensation !not a good level of service that would encourage me to recommend xxx . service was very professional , prompt and the problem was immediately resolved . it concerns my family and friends i phone in jan wantin 2 ad another number and the caller said that would b 7pound and number would go on 1st feb then wen we phoned up again 2 ad another cause we cud av 6 on 4 7pound we were told the 1st number cudnt go on now till march the 1st and refunded me 2pound bak 1 person tells u 1 thing then sum body else tells u another gd service ad sort out the problen thats been on going since 20t dec 2011 it was completed when it was said im told about freebies but many people like me have no access to web sites i still have n't received a call from my account manager and t 'he number i received does n't work for germany .mo all down to quality of service advisor was polite and very helpful 9 the customer service lady i had yesterday was brilliant .all your staff could learn from her . look at the notes on my account .it 'll be pretty obvious .then sort it out please . straight forward & proffesional advisor was unable to deal with my problem as her computer was down , she was plesant , but i have 2 ring again as i need to register new debit card .unable to do it online the advisor was very helpful polite and a pleasure to talk to they listen to my needs leave me alone i 'm at work because its the 3rd time - have rang about the same issue and a month later i am no better off , your service is rubbish ! my phone was cut off a day after my bill was due ,which left me unable to ring xxx to pay it ,my wife tried to pay it on my behalf because i have been working long hours and you would not take a payment off her.the bill was also extremely high and i now cannot wait to leave xxx at the earliest opportunity always sorted and friendly staff i ca n't complain since joining xxxphone i havent enjoyed the way xxxphone deal with there customers most are rude or if cant help u any more than they know dont want to deal with u . been with every network and this is the one i cant wait for the contract to end .i wad told in a text step by step instructions .when went to do it the options was not on my phone so the problem gas not been sorted .though the lady on the phine this time was nice and polite 0 always courteous and very helpful the first adviser asked me to wait while he investigates he never came back to me .20 minutes wasted .the second adviser was helpful but a further 20 minutes generally the tariff was never explained charges very high in comparison with other providers . very pleased and helpful chap i was sold the wrong price plan and xxx refused to cancel this new contract ! clear concise directions and answers were given helpful and polite service it seems to me the xxx are more focused on making money than keeping loyal customers .it seems new customers are king and loyal ones are no longer important . been very happy with xxx for the past 8 years had a few problems 80 % of the time they are resolved fantasticly ony trpuble i have these days is signal isuess not very helpful still have problem will be leaving when contract runs out they helped why i was getting overcharged with my bils charging me more than u said u was as before ,again ,a very well spoken and pleasant member of your customer service department ,in this case a girl called catherine ,who did everything to make sure i was happy with your service .thank you young lady who answered the phone was not overly enthused to be helping me , although her instructions did resolve my problem . xxx only care about profit .i have been a customer for 13 yrs .ny son ran up another large bill that i cant pay si will have to have a payment plan which means my phone will get cut off .it hurts that i have been loyal to xxx for all these years but feel my loyalty means nothing as i am sure you could do something to help me .but i know you wont bugger off simple , quick and efficient whilst genuinely trying to be helpful and polite . because i have been in touch lots over the last month and it seems like half the staff are trained and really nice the other half are not had a problem with bbm on my phone , rang xxx with no waiting answered straight away and solved my issue . because you miss sold me the product i 've rang to complain and the stories and run around i been getting are un-acceptable .i will be taking this further via lawyers ben was very polite , helpful and was happy to assist in investigating my issue , he spoke to several other people to get the answer and gave his name and extension when asked to enable me to get back if required , good service . i feel dissatisfied as i have lots of problems with my phone and contract .each time i have spoken to an advisor they have not been able to do anything and the one time i managed to arrange a phone call with a manager i waited and they never called me back .i think it 's safe to say that as soon as my contract is over i will be switching back to orange like the rest of my family trying to find out whether xxx will be following 3 mobile in offering free tethering. no sign of any such initiative , will have to think before renewing contract next year. i good service ! if i received the text for my settings to use the internet it would of been higher then 5 rating for the second question as i spent 75p trying to get my settings and the last one i rang was the only one who knew how to do his job properly the first rating is because i have had a few problems with xxx since joining and my last 2 were because the guy i spoke to sorted my problem out admitted it was partly your fault and helped me a bit great service . good service always happy to help firstly the problem has not been fixed and i was told that this issue is due to the age of the building i live in ?i have lived at this address for almost 28 years and never had any issues since we started using mobile phones and 3g from this address .your customer service team member advised me to put my sim card into my mothers phone to check if it was the phone or sim card .this caused my mothers phone to instantly develop the same issues .was offered no support to fix this issue .i am still stuck with the problem on mine and my mothers phone .i can not use my phone for internet or text messages and this is deemed an acceptable service ?i will be leaving xxx at the earliest opportunity due to this poor service and lack of support . after being with xxx for 15 years you suddenly without my knowledge or consent farmed my account out to a third party and then refused point blank to deal with me saying there was nothing you could do now take it up with the 3rd party . good service i am a ling term satisfied customer told me every thing i wanted to know please listen to the whole conversation and tell me what was wrong with the call .i spend so much money with you guys all i want i decent customer service . all staff friendly , helpful and knowledgeable and resolved my problem quickly when i got in touch they did n't help me in what i needed !i had to find out everything for myself in the end . guy was very friendly and sorted out my problem very quickly my contract is 300 minutes per mth 4 fifteen pounds , u took 47 pounds , which resulted in bank charges of 20 pounds .i apparently went 76 mins over .these charges r ridiculously high and as soon as i can , i wil not b renewing my contract answered the phone with good afternoon when it was 10am .told me i had to reset my phone then said i would be transferred to the technical team placed on hold , same person came back on the line and said the technical team will be sending me settings and i would have to follow those instructions .so completely different to what i was told to do initially . the advisor helped me resolve my problem friendly and quickly . it is 6-15am last text was 4-47am ! ! !i am not at all pleased with xxx customer services and demand to know why i am being woken up . 7 sexual no after approx 15yrs with xxx , the 1st time i have an accident with my phone i 'll get no help .getting woken for a question at 03,45 did n't impress me either what ? it has taken 5 calls to resolve billing issue 15 mins wasted on useless menu system .finally reached real person .problem solved pronto . i didnt get what i wanted but the advisor was as helpfull as possible good service throughout i hate commercial text and calls and you have taken 4 months so far to sort out a simple problem because my problem was not resolved . dont no really , service was adequate , advisors where pleasant and helpful , but service should b same all the time not just when you r doing a survey i did n't really get the answer i needed .i 'm waiting for a paper copy of my contract as i 'm sure i only took 18 months but xxx now claiming 24 months .the phone i own is quite poor and had problems from day 1 so i 'm eager to change models .i 'll wait to see what the contract says and look for the original paperwork .kim 1st guy cut me off girls i got on next 2 calls were both very helpful extremely satisfied query no 150092 was submitted on 23/1/12 and is still not resolved . high satisfaction because i have been left with no other choice than to be cut off in 30 days time . excellent quick service the final person i have spoken too natalie was brilliant 10 out 10 all the way through .sadly prior to this the upgrade and cancelation has been a shambles ! ! pls call me for further info i was not satisfied that the customer services rep cared about my problem with my bill in january , or accepted that xxx could hav done better to alert me when the bill was rising exceptionally high .mr goh my handset after a new sim card is still not working as it shud be .when people try to ring me the message they get is this persons phone is unavailable . the call advisor was fine but i had made an honest geniune mistake while toping up and my issue couldnt be resolved .so i 've wasted 30 pound this month on nothing .so once my balance is empty im goin to a company called giffgaff where i get a way better deal and im not over charged for it .u 've lost a customer and the only thing i 'll be sayin to my friends and family is that xxx is **** and go get a sim card from giffgaff . friendly helpful person no body is perfect ! ! based on your services to me good and helpful as always easy friendly helpful service 8 unable to establish how it was happening and to stop it happening again nothing more to add . very helpful and friendly advisor , came off the phone feeling at ease . very friendly and upbeat : ) ihave had al lot off trouble with visiting this wk concerning a blackberry i bought for my granddaughter i spent 2 hrs tues eve being passed from pillar to post i travelled 19 miles we 'd to a vodofonr shop who was helpfully i 'm not happy with codify re at the moment it was good i needed a service number and got it within seconds i have an i phone i gave been ringing for the last 3 months about my phone cutting off during calls and my internet not working when i have full signal they kept saying to do different things and still does n't work and when i rung yesterday they said i am now out of my 1 years cover with iphone so the phone ca n't be replaced due to this when its faulty i have been a loyal customer to xxx for over 8 years and feel like cancelling my contract when it 's time to change , i am now paying for a contract that half of it i ca n't use due to my internet no working generally good service with friendly operators very courteous and explained everything in lamens terms i ordered an ipad2 , it has not been delivered , dpd alledge i have signed for item which i can easily disprove .case ongoing but no ipad received and i constantly chase xxx !not good enough ! absolutely fictitious tales of how to sort my problem three phone calls made .the second was so negative , so phoned again .found out i may have been missold product by bpd.but no replacement service available . lady i spoke to was very helpful . prompt & helpfull xxx are working in partnership with business phones direct who have tricked us into a contract with them we are not happy but xxx seem powerless or unwilling to help questions answered with care , patience and cheerfulness ...v helpful ..a good member of your team treat her well . this person was more helpful than the last .the previous one did n't know what he was doing told me it was my fault when it was in fact xxx s never had trouble with you love your service professional and helpfull as always wos thinking .of leavin xxxphone 3 months ago service **** but in that time you have changed thank you your staff where very helpfull + polite to me always polite and helpfull satisfied with service given . 3 efficiency security was n't at its best . totally misinformed on international options .given wrong prices for txts to eu.they did not the options .i had to keep on asking .told one thing by one advisor and totally different thing by another advisor .advisors unaware of bundle options etc im optimistic the issue raised , will be solved . xxx mistake meant i suffered debt call me end i tell you why wher is reasons good service very knowledgable and over all able to assist and help i had cancelled friends and family last month but a payment was ,taken again this month so i needed the money refunded better still , why do n't you call me to find out the reasons ! no jst that the lady on the fone was really helpfull i was requesting an exchange of contract due to having rheumatoid arthritis and raynards which give me extreme pain in my fingers and hands and had heard that the new iphone takes vocal commands and talked txts which would be so much better for my situation but was turned down within 15 minutes so i do n't think a lot of consideration can have gone into that and certainly no compassion was shown for a loyal customer your atitude is tuf .text at 3am waking every 1 good service found out all i needed to know ! yes , completely happy with efficient help & service yes ring me and i 'll explain very helpful , explained all options fully and sorted things quickly quick , helpful , efficient service . good quick friendly service because jasmine was so superb and efficient needed to be put through top another department , returned on hold for some time then same person came on saying transferring now , then was transferred to the wrong department which only became apparent after redoing security checks etc .my issue is still not resolved i was happy with quickness of the connection and the your customer assistant was easily understood which helped especially if i had been frustrated . cause i had to send my phone to you for repair and you would give me a replacement .i still have n't got my phone back or even told if its been repaired . never had an bother always had a great service . xxx customer services needs more training as i got told 3 different answers for my problem because the service i have received from xxx in the past 14 months has been nothing short of awful . just good only reason you network is very bad in my area .lost few business in 1 month .report many times but still no different .the first time when i call your customer service i asked about your network they said better than t mobile thats why i moved but all happen wright opposite . 10 no one , on any technical team could tell me how to solve my problem which was clearly a xxx issue they could not help me with my questions and internet connection is v slow the guy was helpful , dealt with my query quickly very happy with all the service received gud and efficient customer service i rang yesterday to get my pack code and ur systems were down .when i upgraded my phone i had 2 ring ur customer services 3 times , as each time i was advisd something different .i have been ur customer for the last 2 years and i am very disapointed . no very polite .clear answers .answered quickly .my only complaint is the time that u send your texts !far too late at night & too early in the morning ! just that the person i talked 2 was very helpful & clear . took hours on phone four different phones all in complete took week to sort out problems with unhelpful staff still waiting on parts when should of received a compleat phone in first place sd card finally come yesterday and is in two parts so am still with no sd card and waiting for charger service is poor which is a ashame all i want is what we pay for a compleate phone with all its parts service was very good and helpful . i have a phone that i feel entirely dissatisfied with and have made numerous complaints about .it does not fufill the purpose that i purchased it for - and i asked to switch this phone .knowing that we have 5 phones on one contract each of which have considerably large monthly bills , making us very loyal customers - i feel let down and discontented . gd servises the service i have received has been the worst service i have ever received if i could get out of my contracts i would .i have lost so much money because of the customer service at xxx .i would never recommend xxx to anyone .which is a shame after i have up to know had good service . im not satisfied with the service as i tried all day yesterday to get through to a customer service operator without success 10 because i am an existing customer and i have always had brillia.y excellent service as usual politeand efficient my phone has broke and i need it 4 work and you cant give me a new one . ok because she was very helpful where some can b quiet stroppy long story ! your customer service it none existent ! i was lied to by a member of your staff at the initial signing of my contract for which i intend to seek legal advice !i will be leaving xxx as soon as my time is up !ive been a loyal customer for over 15 years and it seems to count for nothing ! issue still not resolved service received was excellent in part and not so good at other times ...all told satisfactory great service . i previously was a customer of 3 mobile .compared to them your customer service is just brilliant .thankyou . as i am not very technical the two guys who i spoke to where very patient and helpful i was v happy with xxx but i lost my mobile and i vlaimed so the insurance company made me upset call advisor sorted out my problem with back dated bills very quickly and politely . the assistant noel was very helpful and sorted out all my queries from my first enquiry ( as they were not what i had asked for ) and explained exactly what i wanted to know so hopefully this time i will get what i asked for . xxx are good have been with them for a long long time always helpful if had a problem with fones . no your service is bad the advisor was very friendly and helpful my problem was resolved straight away and i was told what to do next if my problem persists .10/10 already given reasons in the three answers fantastic , world class service ! ! it sorted out a problem for me efficiently . no i called up to change my direct debit date and your advisor was unable to tell me when it actually will come out !i 'll need to keep checking online !i 'm giving plenty of notice and it 's still from the same account .veryunhelpful when i wasent pleased with the charges got it sorted long may it continue or i would change to other network xxx is the only 1 ave been with n/a because he was helpful and called me jaqi and was nice . i had the most helpful person that i have ever encountered on the phone handling my issues . i 've been a xxx customer for a long time and have always been very happy with the service provided . my current contract was n't checked when seeking an additional phone .i pointed out my current rate .this was checked and an offer was made but i had to order then or lose the offer .i found the same offer on uswitch.com .poor sales experience . good service and resolution good service would have been higher had you have had the windows 7 phones we wantedvery poor selection ........ were has loyalty gone for long term customers remember theirs always other supplier who will offer a deal . upgraded to new phone and tariff ,where 's before i got unlimited internet now am being charged !phoned to enquire man who dealt with my quirey was most help full however not happy with the charges .i wo n't be renewing my contract after the 90 days as .still within my 7 days cooling off period the person i spoke to was nice and polite and solved my querry with no delay ! i am a longstanding customer having spent thousands of pounds with xxx .having recently purchased a new phone and 24 mnth contract , i have been informed in no uncertain terms the phone , which my employee finds difficult to use , ca n't be swapped because of your seven days rule .... ' oh sorry you are a few days over .can't help you ' cheers xxx . ! ! ! i like xxx service was prompt and courteous .colleague answered my query quickly the operative was helpful polite and total unable to help me with a huge error your insurance company did i had to go into birmingham xxx store to get help i required .which cost me travel money time and inconvenence appalling customer services unhelpful and it took 3 calls to receive the correct info and then still had to take phone to carfone warehouse for help !! ! after being with xxx for ten years i 'm having to change networks because you have messed me about so much aswell as causing me financial problems by taking money out of my account that was n't yours . xxx have made changes to the upgrade options and not told there customers .very unhappy customer due an upgrade in january now i have to wait till april .terrible customers service .i would not recommend . very good customer care , polite and responsive to my needs . very friendly and efficient the reason for my ratings is that they were able to answer my query and they were fast doing it to . because i have been with you for a lot of years and from what i can tell this means nothing as it seems to be all take and no give and the attitude of your sales pesonel is shocking the person understood what i required and efficiently actioned it . had to explain problem multiple times to multiple departments , get promised a replacement and then given a repair bag for a mobile phone instead of a new sure signal ? ? ! then apologised to and agent agreed i need a new sure signal , yet i still have to send it off for assessment before i can have a new one further lengthening the time i spend with limited connection i do not know if problem fully resolved as cud not follow fix given , hav tried something else & wil hav 2 call again 2 check this with u . the issue i had was previously raise and was not resolved previously and was not resolved on the call hence the low rating simply nice that after a few negative experiences recently with xxx , this chap ( scott ) sorted out my query with no fuss . i called to cancel my insurance which i felt was expensive to be told that other price plans are available on phone insurance .this has never been communicated to me and i am really disappointed that it took a call to cancel to be made aware of these options .typically xxx would happily continue to take double the money on a monthly basis , not fair .after having been a loyal customer for a number of years i will be moving elsewhere for a better experience when my contract is due to be renewed . because those are the reasons the advice was wrong and the service terrible .my sure signal box is useless and trying to get a refund for it is more hassle than its worth ! hi the peson who took my call name of alisha answered all my question very proffeshionaly and took my bill payment without any hassle ,i think she should be promoted due to the fact that not all your staff are as good as alisha . incorrect information excellent overall & helpful service . you charged me three times of ,158.58 and put me in debt with my bank 3 mo quick & efficient excellent service all round . the adviser was very helpful and did his best to full fill my requirements . i joined xxx in july after having experienced very good customer service from my previous company .i joined for the phone and price plan , and did n't expect the service to be as good .however i have found the service from xxx to be impeccable !well done ! nothing not happy with the service i am receiving and will be leaving you as soon as i possibly can ! the staff i spoke to was not empathetic , and did want to hear me out .he hung unto what he was saying and nothing else .he did not want to share my point of view . good net work for my phone the first because i was frustrated that the situation arose at all ; the second because the person tried to help but could n't resolve ; the third because the person tried very hard and was very courteous very helpful person my query was dealt with efficiently . just been into 1 of your store now rate on phone 3 ! answered all my questions she was very helpful and caring very helpful and friendly my issue was resolved and handled with care - thoroughly and professionally - the lady who dealt with me form the tech sept, ( somewhere near nottingham i think ) , was brilliant .sadly , i find that few call centre agents ( across different companies ) these days are as helpful as her !...they are often nice and friendly , but rarely informed or empowered enough to deal with one 's queries satisfactorily .this experience was a rare treat !: ) every time i have had any kind of problem , the person on the other end of the phone was always clear , able and seemed happy to help . because xxx are useless! ! they sorted my problem out promptlyi did no give higher ratings because i have had many problems in the past the person i dealt with was a credit to you and sorted out problems that previously were not dealt with , he was also really friendly and efficient when money was being taken from each time i topped.customerservices had a negative and poor attitude about my complaint .andit wasnt resovled . could n't help with software issue on pc .had to figure it out myself , dongle now working ok . i was very happy getting my problems resolved yesterday by mark my bbm still is n't activated and its been two days as a loyal customer you do n't offer anything it 's a joke .i will be leaving as soon as possible my problem was not resolved . the girl that helped me sorted all my problems out that xxx had messed up .she was very professional in handling my complaint and her actions stopped me from moving networks . the lady was very helpful , suggested a course of action to fix the problem and it did so great q1 .i have always been happy with the xxx product offering .q2 .the advisor have me the info i required , so my query was resolved .q3 the advisor had good product knowledge , my only complaint is that it took 10 minutes on hold before i got to speak to anyone and that is way too long and is poor customer service .basically i am happy with the xxx product just as long as i do n't need to get in touch with xxx too often ! not quite 10 because your website incorrectly stated that i should be able to change content control online , when in fact i needed to call customer support .your advisor was not aware of this when i called . adviser very helpful but xxx could not offer a solution to my enquiry .i was looking for a package offering more than 25mb per day data roaming in europe . all ok ....i had requested a change to my account when i changed tariff but this had not been now but following yesterday 's call i discovered there is a form i need to complete which i have now received .the conversation was very polite and friendly 10 difficult to understand with accent of tele assistant advisor dealt with all my questions quickly , efficiently and politely .i found out all i needed to know i asked a question and he answers it as nice as he could the staff were very helpful and courteous matter unresolved at present poor service all round from trying to charge for i phone to still paying insurance that would n't cover a product to your representatives not having any customer service values .suggestyou research m&s and what there statement if service is all about and train you staff as soon as able to will be canx all 3 accounts on bill you can be assured . it did just what i asked for because the person answering my call took some time to understand my query but they provided a helpful answer . advisor was helpful , offered me different options to my questions about plans .also advice on various paths to take to see which options would work for me .friendly and polite service . no staff is well trained and trying to help .i am very impressed by the way the staff treated me .but their efforts was not enough .i am still stuck with a phone that is not working because there is no record of my contract being upgraded .therefore it could not be determined if my phone is still under warranty . i have tried several times to fix the problem .everyone is very polite but unsuccesful . cause it was an overall satisfactory telephone conversation . i have been a xxx customer for some years .i did go to another provider for 2 years but the services were not of the same std .xxx has always managed to resolve problems fairly quickly and put me as the customer first . 10 out of 10 for the guy who helped me out .unable to reccomend xxx to friends as they still have little or no coverage in lichfield , staffordshire excellent service , the person i spoke to was extremely helpful . the person was really friendly an pleasant however now just realised that yet again the issue that was promised was fixed has n't been very helpfulm he did what i wanted reasonably quickly maggie who l spoke to was very helpful and couldnt do enough to help .very highly recommend . i do n't like operrator customer service . your customer service representative s are confused and badly trained .half the time they do not know what they are talking about and as a result give the customer incorrect advise . the phone is still not working properly ..... keeps dropping out of signal ....each time i have spoken to people they have been very good .... i was not given the correct information when purchasing my phone . satisfaction . christine was very friendly and polite and sorted out all my queries . lady was helpful and friendly but phone is still playing up re the signal :-( i needed urgent help and nobody cared and just directed me to the website which wasnt working i was impressed as per my last email and in addition despite setting up a payment plan direct from credit card you failed to take the money and then cut me off every month for the past 6 months .i tell you every month that i am going to pay and then move to another provider and you never seem to care . because xxx is quite frankly useless .i pay you money every month and i am clearly not getting a decent service , useless customer service , and incompetence in setting up my direct debit last year .i will cancel my contract with you at the earliest possible moment .i would in no way recommend xxx to my worst enemy ! ! ! ! ! ! ! work for the nhs applied 4 the discount 4 my sons new phone which was 4 xmas was told by 2 employees that i was just in time 2 qualify 4 this then i was sent email saying did not when contract is up 4 all my family will not b returning 2 xxx i needed to log on to your web site .it proved impossible .after aabout 30 minuyes we found it was incompatible with firefox .your guy was good , i fear your web developers are not testing .it 's a stupid mistake 'improving ' the site if it becomes unworkable . i just felt at the end of my conversation that your guy did n't solve my issues and i came away feeling that my custom was n't really valued . after 2days of bein fobbed off and lied to the diane whom i spoke to last finaly sorted it out for me which i blame on ur staff .jane barnett notes on the account will explain originalcomplaint .this was better experience in gettin the phone delivered however still have not got phone working as cpw say xxx have to activate sim and xxx say it 's cpw .several phknecalls to both but still not resolved x mislead with how things would be dealt with previously .blame has been put on someone else though it 's all through xxx .system has crashed the last few times i 've tried contacting you or been so slow i 've been told to call back at my cost the lady was very helpful , polite and friendly .sorted the issue out with no fuss . cause everytime i have a problem they push me from one advisor to the other also say one thing do another . because i have been lied to , passed around and finally because you have n't resolved my issue ! xxx r the best x is it not obvious , i still am unsure which account i have ! the woman was rude unhelpful and **** right stupid good service still waiting for the phone to be fixed 10 very helpful and clear .did n't make me feel like a number ! indeed nothing to do with the individual who responded to my call more to the difficulties and lack of communication re transferring my account .no acknowledgement of emails fax etc .i would quite happily go to another provider .we had this same experience before .your systems for transferring are appalling .also they ca n't be carried i out face to face in a shop . i was told i could upgrade my phone to an iphone 4s 64gb and contract early november 2011 .after a great deal of phone calls i was told the phone had n't been ordered , then when it had been order , i would have to wait to next shipment .then i was told they had to be returned as there was a fault , but despite this i was assured i would not be overlooked when they did come in .i spoke to somebody yesterday to say i had been overlooked and it would be ordered immediately .i 'm not impressed considering how much between my 2 phones and ipad how much i spend a year with xxx .however i will say that the chap i spoke to yesterday was the only person that did something and for that reason , he as an individual , and not the company , was very efficient .please thank him i have just had phone lost and customer service was not good i complained on monday 30th jan at 930am , told a manager would phone and discuss , still not had that phone call and call twice since to see why and still not had a phone call .not what i would call good customer service and i have been with you for 7 years i 'm disgusted .your more interested in new sales than you are with existing customers .this economy will pick up at some point and people will remember who has given best service and who has not .my family is a family of 6 we where all with you now there is only two of us with you and that will go down to one when my contract ends in aug due to how this has been handled .i 'm disgusted and very upset it does not pay now a days to be loyal to a company like i have . when i learnt to use windows and the internet i used a dummys guide! i was hoping to find an app for dummys that followed my activities and provided help icons .once you mastered problem solving you have no need of it .the tutorial is to brief.not all people are tech efficient.calling191 is ok if not inconvenient and sometimes embarrassing to the user when problem is so easily solved ! the enquiry that i had , yes , but there other factors , not just a telephone enquiry ...well , the question was , does nokia lumia 800 tethering ?the answer is no.so from that , the question is why this information is not on the mobile specification ?and why xxx sell the phone as businesses phone when it ca n't do some main functions ?so the question is been answered directly , it has not resolved the issue , and has not solved the issue with the info that you provide to the web. he handle the info correctly , although he alone ca n't resolve the issue that i have ... or limited functionality of the phone .thanks , and please put some presure to nokia and windows os to improve their products to come to the same standards as android or apple os.i am on the edge to send this phone back and replace it with an android or apple . . 7 - few niggles with network , but generally satisfied10 - completely resolved10 - courteous , quick and knowledgeable coz i want a iphone 4s but yours will not give me one so i 'm not happy the advisor was friendly knowledgable and helpful job sorted , no issues no excuses , = happy customer that 's how i feel ? i 'm very pleased you have a british call centre and the staff are mostly irish ...lovely people to speak to ,very friendly ,polite and helpful .thankyou vofafone ! was dealt with promptly 0 because i am a very unhappy customer , i have been loyal for some years now and i will actively discourage people from using xxx 0 .your service is extremely poor polite , friendly & helpful .responded quickly & when passed to technical department my issue was dealt with efficiently staff were polite , friendly very helpful and dealt with my enquiry professionally .nothing was too much trouble , product knowledge brilliant .a big thank you i am satisfied i have been xxx customer for nearly 20 years and have always had good service from you . only flip flops buy school shoes for the boys from there a couple of weeks ago but did n't look at women 's shoes , just arrived at deepdale x because the guy sorted the problem out and was helpful and friendly all round great service again.customerfor 7 yrs .thankyou i was told i cudnt change my tarriff wen i no i can because my boyfriend has before staff was friendly and gave me some good advice .xx as my price plan was changed without my knowledge and my bill was 3 times the price and i 'm never on my phone . the objective of the call was reached quickly and the advisers were professional , polite and natural .andy & laura were a pleasure to speak with . excellent customer service it has been 72 hours since i contacted you and it has still not been sorted you provide a terrible service twice i went to get a courtesy phone finally i bought my own i pay 9.99 a month for insurance my blackberry is damaged and i would imagine beyond repair but still it has to be sent off to be looked at today is day four and i have not heard anything i have been a customer with xxx for a long time and have always paid my bills in full why you will not send of a new phone is beyond me i am appalled and have spoken to friends with other networks and they say they always receive a replacement phone immediately i am going to cancel my insurance as it is a waste of money and am seriously considering buying out my contract cause u always deliver wot u say ur going 2 deliver , always v polite , and professional , nothing is 2 much , thank u no it was excellent and efficient service n/a good service .:-) because you do n't know why voicemail is n't routing to bluetooth on iphone while all other calls are over the last 13 months i have had problems with nokia c3-01 handsets with 3 being replaced under warranty and as a having it as a buisness phone contact is most important .xxxs service and back up helps me . yep everything was good and xxxphone is a top network thanks for doubling my credit : ) very helpful was only enquiring about upgrade ended up with a new phone and contract which could possibly got better deal somewhere else the adviser was hut very polite and helpful xxx representatives are giving false information to customers just to increase sales .and then when customer like me come to know the fact about contract its too late .i am very unhappy with the xxx as the way i am treated .the things which is not properly explained in my contact was wrongly informed to me .i would love to go for another network providersl . i am happy to be with xxx i was mis-sold a 12 month contract when i had asked for pay monthly .i was able to resolve my immediate issues with my wife 's line .mine is outstanding but my immediate issue was resolved . these questions were text to my phone at 23.21 and 05.07.... no your operator was polite , efficient and helpful operator just felt that more info could have been given .also website wasnt very helpful either . stop well you 've sent me a new ipad 2 , that still does n't work .i spoke to a really rude women in your customers services who told me its my itunes not my sim , and that my sim is working fine .which it cant be because my ipad has no connection .she then hung up on me , so i called back and was put onto your technical team who had no idea what was going on .eventually i phoned back again and spoke to a helpful young lady called katie who informed me that my new sim for my ipad was showing as 'inactive ' and she has arranged for a new one to be sent to me .but will it actually work this time ? ? ? ? ? i 'd also like a call from the original lady who hung up on me , with an apology . was not satisfied with ur call centre nearlly impossible to get through choices to actually speak to a human being have had increasing problems and ongoing issues with xxx , the customer service is one of the worst i have ever experienced and they way in which xxx conduct themselves with regards to contracts . in the time i have been with xxx i have watched the customer service go rapidly down hill and had nothing but increasing problems .i will not renew any contracts with xxx and will share my bad experience with other people and most certainly not recommend them until their customer service and conduct had dramatically improved , back to previous levels . advisor was very friendly and helpful and carried out my request .just need to check why i am classed as a small business as its a personal contract .otherwise very happy with xxx . nps texts at 5am ! are you having a laugh , that is shocking third month i have contacted on same subject and xxx have failed to carry out thier agreed plan operator seemed sure it was sorted but i have n't much faith till it actually happens . very happy with xxx the best because the gentleman that helped me was very helpfull&very easy 2 ask questions as i have stated i feel the nice gentleman i spoke to was very helpful but not very knowledgeable .he should have known that i would need a new sim . 0 there is no reason i jusst answerd the truth unpleasant , disinterested , not helpful , only able to read from a script .complete waste of time .i am leaving for o2 at the first chance . pleasant efficiency ! - incomplete support requiring 3 calls over 20 hours .- faulty transfer meant i had no connection for 20 hours .with distraught boss .- lack of communication from xxx as to when my old phone was disengaged and new phone/sim came alive . no advisor was v helpful but the charges for phoning abroad are extortionate .those who are abroad can use xxx passport and get a 59 min call for 75p but for me to return the call cost a fortune - 99p per minute .which is no good for me - a mother living on a budget with her child working abroad for a year . my longstanding issue has never been resolved ! i 've never had a call beck when promised one . from personal experience she was polite and helpful computer slow , wrong advice and advice that made no sense this is my 4th bb 9900 and i 'm tired of having the problems associated with this device .this is the last time i 'm willing to deal with this device and then i 'm switching carriers along with a lot of friends and family that are not satisfied with bb 9900 . 9 yes i was very happy with the service provided , even though i had a lot of questions the service team were very helpful ! because i always feel like a valued customer by xxx . the lady was very polit and courteous .however , my enquiry was regarding a spam email saying it was from xxx .i do n't think she was sure what to do about it . good service .however , i would like to block calls on my daughters phone but still be able to text .or for her to have her free mins then stop outgoing calls but you are not able to do this and you would think in this technical age you could , which means this is probably done to take further money off the customer very helpfully , answered questions clearly , was polite and courteous , and most importantly knew the answers and solution to the problem and dealt with it quickly i have had a 3 month nightmare trying to switch from corporate to private account and never got a call back from a manager after requesting a few times . the adviser was very helpful .i think the problem was resolved but only time will tell . the girl was polite and helpful but the problem was not solved i was very satisfied with the service and i came away with a better deal on my phone really efficient and helpful to improve the sales and marketing . no one called me back and i have no idea if my problem has been solved very poor/no reception in. . pa2 6ql .was told transmitter was down by one operator and no fault by another . . i have worked in that area for years with no reception problems .now i ca n't get a signal at all .tried sim in numerous fones .also several other people ca n't get a signal .the service is no use to me and wo n't b renewing my contract with xxx the advisor that i spoke to made some assumptions about me that i found very rude !he did n't really answer my questions because of the assumptions that he made so my query was n't dealt with how i expected . if u give me a call i will be happy to talk with u u said 3 questions ,think last msg makes 4 ! just good service didnt recieve a phone call 1st call was unsucessful in answering my query when i called back to say i was leaving i was treated better my only problem is that you need a credit or debit card to get any of your cheap deals i cannot top up with a voucher no youve kept me up all night texting me he answered my query the girl on the phone was very helpful and sorted the problem quickly not communicating clearly with other representatives .also promising action and not following through i had a knowledgable person handling my call who went out of his way to help as much as he could . well i havent done them but my mum had been angry when she was on the phone to you ...but xxxphone has good prices sometimes a little high the provided information helped solve a two week communication issue .it was concise and effective feedback . i was answered in a polite and courteous manner , and when i had told the person my problem he then gave me a number to ring and told me they wovld talk me through what i had to do .i did this and found the young gentleman very helpful and patient with me , as i 'm not the most literate with mobile phones .i hope this is of some help . i was satisfied with the service provided problem remains unsolved transfer of ownership terms are too strict .highcharges of international roaming .xxxnever works on dubai int .airport.3ginternet isnt covered everywhere and too high terriff . xxx have failed to accept any responsibility for problems with my phone if you want more details i expect a senior member of staff to call me well you asked how my experience was dealing with who i spoke to and it was really good and he was extremely helpful .had you asked me my overall thoughts on xxx i 'd have told you i 'm really unimpressed with your behaviour to a loyal customer who never messes you around .shame you ca n't say the same . all above average scores meaning i was successfully dealt with . . because for 4 days now i have been asking for my packet data settings and still have not got them i am disabled and need my phone working properly quick , informed advice .no pressure . great service ..very helpful staff . i have purchased a second phone plan but have been set up with two accounts .i really wanted two phone plans in one account .does n't appear to be easy to set up even with operator assistance .pity . it was average second request for copy bills but was emailed someone elses .not had a paper bill since oct. agent very pleasant & helpful tho . happy with outcome one of the advisors i spoke to , i did n't get a name .put down the phone while i was speaking - i was not being abusive just complaining about the situation i was in .she did n't shut the phone but put it down and took other calls while i was speaking .very disappointing service . your unfortunate employees have to work with a system that i all in your favour devil take the customer very help full my call was dealt with quickly and efficiently , the only complaint i have is that your customer survey came through at 11.30pm and 2.30am and woke me up ! ! probably an automated service , perhaps you could look at the timing of these texts . prompt service and answered all questions helpfully . well if you never took all my money out of my account which left my self and my family short and unable to pay bills threw no fault of my own , i would not be having this rating questionnaire .so that 's the reason you got a 0 .the service i got from the 1st person i spoke to was **** lol .i was going to leave xxx before i renewed but am 100 % gonna leave when this contract is done .also no one will read this cuz none of u care about my kids going hungry and my wife having to sell her self to make money for macdonalds .lol lol also i feel ur tele sales staff should be retrained as there rude ....all except the bird who sorted out all the **** you coursed in the 1st place lol much love , x text me to confirm you got this ... the guy was friendly and helpful but he was n't totally sure if i 'd get the option to change my security code ( the reason for my initial query ) when i rang externally into my voicemail .to be honest i 'm still not sure if the code i now have is temporary or permanent , do you know ?hence overall satisfaction of 6 . 0 very dissatisfied happy with help i got . very helpful but did not action my request the reason my call im just frustrated with my last bill , the assistant in the shop and the hassle getting my upgrade . whoever i spoke to on the phone was fine though . excellent service , great colleague , an asset to your company ! good service through out , helpful and polite staff easy service and was given what i requested no i was very happy with the help i got re upgrading my phone and also the technical problems i was having was resolved professionally and accirately !the advisors that dealt with me were amazing ! very polite and helpful . efficient , friendly service which is sadly quite a rarity . . i do n't appreciate being woke up at 3 in the morning by silly fizzback texts from a call i made 2 weeks ago :p but of course i 'd recommend the guys i work for : ) because it waz a fast efficient service stil didnt get things sorted .amthe person takin the cal was not helpful at al .i wil b leaving xxx as soon as i can 0 got all my queries sorted in 1 call it took to long to answer my call , i was transferred and then told to phone htc for a problem xxx should have resolved . the last few times i have called the customer service was poor and i was just lied to .the last lady i spoke with was very helpfully and resolved my issue if it was n't for her i would n't have stayed with xxx . was not told when i changed account that my direct debit had not been set up the agent was polite and professional however could n't be sure if a ) received my .payment or b ) if my phone would be cut off .the back end of last year i changed my bank providing the details twice to you yet still tried to take the payment from my old bank which put me in arrears .a payment plan was put in place and yet yesterday you send me texts saying id missed my payment and the agent advised my phone may/may not be cut off he could n't tell ? ! disappointing just does n't cover it considering this was your error because you put me on a new contract with inferior terms in december without telling me and your colleague refused to assist me with that disappointing customer service and ridiculous value for money . would never recommend xxx ! the first guy was lovely and helpful .unfortunatly he couldnt help me and forwarded me to a different department where i got a rude , patronising man who i couldnt understand and who couldnt understand me .a bit useless really . no advisor was really friendly and helpful - a refreshing change to the ` ca n't be bothered , i 'll fob him off attitude ` adopted by many of the advisors on customer service and retail support . certainly , i 'm very satisfied with the service , xxx gives . the gentleman was very polite and helpful , and on point with his information im busy last question was a ten not a one your advirer was very helpful and polite because u r not flaxible with deeling overall the person i spoke to was polite pleasant and was able to answer and deal with my quarry . good service very polite unhappy with the overall result of buying a new phone which is proven to be faulty .however after over 2 weeks i still am no further forward .on 2 occasions i was told i could have a replacement phone n now i ca n't and i am awaiting a repair service which is also overdue .very poor service and after years of being with xxx i would n't recommend or choose the service again . because i cant get all the features on my phone helpful and friendly service answering all my questions and sorting out what i needed they helpful & resolve the problem everyone did a good job and was very nice and my issue was solved quickly . everytime i hav rang 4 help i was helped straightaway leavin me happy and satisfied because it was good friendly service , very helpful so would recommend to anyone xxx good . ruth your advisor was really knowledgeable and helpul you still offer the best coverage but your support is becoming more web based which is not always the easiest and after explaining this to your guy he stilll tried to direct me there .i had to push to get a verbal answer we have changed to xxx recently and have had complaints from clients about not being able to contact us .this is not acceptable to us . gud prompt service none as mentioned in the previous messages , the guys in the help desk were polite , but were not able to resolve my problem . your actions . customer service has changed over the last 6 months .more strict and do n't allow problem solving solutions .it 's not in the customers interest u r **** because as always the combination of cancerous service , woeful under deliverance of false promises and utter dismay as to why i have yet again pissed six hundred pounds a month into xxxs clutches , means that i 'm left wishing that i had instead spent the money on having three hundred lots of unprotected **** with an hiv infected , two pound a pop crack **** . xxx is **** and i will never use it again . good , efficient service uk call center , no long automated menus .friendly staff . yes my phone sometimes freezes through the internet + i was satisfied with the customer service but not happy that i topped up on the 24th of jan + never got my internet till yesterday i had very good service the person i spoke 2 was very polite and friendly and happy to help a real pleasure to speak to i 'm having problems getting the blackberry internet service and still waiting for the problem to be resolved .the last gent i spoke to was very helpful and has passed the problem onto a different department to look into it took time to explain to me ,+was pleasant x because , you have taken my phone bill balance out twice this month and this has made me overdrawn and now have 25pound bank charges ! staff that knows what they are talking about good service friendly and helpful operator you fix the problem and were very helpfully because the lady i spoke to was very friendly and helpful she sorted my problem quickly an xxx are great :)thanks x am very happy and satisfied with xxxs service the girl who helped me could not have been more polite or helpful .she did everything she could to make sure i got the best possible service .however your system sent me a text at 5:39 which i was a little less impressed with ! pleasent and helpfull nothing to much trouble not really very polite and helpful operator - just this annoying set of texts arriving in the middle of the night is poor . no always very good on the phone .best customer service-sales i 've come across !i run my own retail business . happy with your service very satisfied with my telephone query , however have had trouble with connection over the past week , all sorted now , so unsure if i 'd recommend xxx in the future . i was just paying my bill so there was n't a problem i needed solved just how i felt my whole experience went . kindness , understanding to my situation and resolving the problem efficiently .brilliant customer service because a simple query has dragged on fos over 4 months and promised actions have not been carried out .stephanie who i spoke with yesterdax was great however until i know for certain she has done what she said she will i remain sceptical .feel free to call to discuss q1 never had any problems with xxx in 16yrs as a customer up till now , q2 not satisfied with time scale for activating new sim( 24 hrs still waiting ) q3 advisor was polite and clear on facts .pleaseactivate my sim ! pleasant , helpful ,lady .query sorted .problem is htc phone numbers locking .apparently widely reported ! trying to get my internet up and running and cant do it they are polite and do there best to help the chap i spoke to made me feel he was doing all he could to help me and i was happy at the result the one problem i have is the 3rd ?came through at 5.30am and lot of space between then xxx registered this phone to someone totally unknown to myself and my partner efficient and fast . problem still not resolved .customer service a little on the poor side .staff a little too moody . very helpful staff , gave me information and possible work-around . friendly advisors and good service on phone but was told was n't due an upgrade even though i was and ended up getting a new contract .now have to send one back . my question got answered and dealt with efficiently all of my questions were answered accurately and concisely got the advice wanted and the help with price plan and phone . whilst the solution deployed was whizzo the first line support took 20 mins to pass me to 2nd line when i had asked to go through first - in addition the hole thing took almost an hour to resolve i believe a company that only offers a 'valued ' customer the right deal that saves that customer hundreds of pounds pa only when the customer finds such a deal by accident is lacking in base customer care .a company that spends millions promoting vacuous usp 's whilst actually promoting caveat emptor as a marketing position is surely heading for a tesco moment . xxx are **** rapid , efficient response dealt with professionally and politely good service because i cant understand some of there english excellent service great coverage and great customer service you have normally mucked up all orders and requests that i have put through .general complaints have gone un answered promised call back - never happened ! did not solve my question on how to switch off voice mail .or rather wrond advice how to do it the guel had an attitude and i know you can rerun a credit by cheque but she refused to do so .wonder if you will pick up on this and help me now !x sean was very helpful .not too happy about the extra charge that was added to my bill by mistake as sean discovered !mike elsey the call cut off and i was expecting a call back your chap was patient ,pleasant anry copetant it was good in most ways as still awaiting email why not at this time of the morning no! when you sign a fixed term contract that actually you were impressed with to discover that fixed term does not mean what it says and you ave been paying for a service you did n't want need or ask for oh and to stop it will cost you another month makes you forget the good service and remember the bad i 'm now waiting for september when i can look for another phone provider the lady was really friendly , extremely helpful her knowledge of services and products and what would suit my needs was exemplary - i hope that she will get to read these comments and thank you x fault information customer service awful and your monthly charges are discussing . after 2 different phone calls totalling at least 45mins the problem is still not resolved 2 missed deliverys things not orderd etc the staff were very good but i had to ring up a few times to get my phone sorted out no too busy patiently sorted out my problem registering sure signal , v helpful . unhappy with contracts my sure signal is still not working we have no phone use for 5 days on all 3 phones and xxx phone dont give a dam it seems to me all you want is my money adviser very helpful , calming voice , understood problem and quickly resolved . why i cannot access my bills on the website has still not been resolved ! five website too slow hence times out when trying to order online .however two people did try there hardest and they has no support from managers or other departments .so my question is should i stay with xxx .please answer my questions or phone me . no matter what i do i ca n't access mobile network i told the xxx representative my problem .he said to give him 2 minutes , i was on hold for 4 minutes and then was disconnected .hence the low scores . the guy i spoke was very helpful thank u . to see if i could get a early upgrade as my phone is broken it was a simple job done reasonably well . because your service is **** and you are no help to me and have coursed me nothing but hassle i was annoyed that i cud nt top up by 2345 she checkd and explaind then quickly sortd the payment out i called about costs of calling abroad .i was then told of a price plan that would suit me only to then be told the price plan does n't exist anymore .it would actually cost about double the price plan i had just been told about .all in all appalling service . i have called on three occasions to change my old phone to my new phone , and it still has not happened ! both operators were knowledgable , fast and efficient .but i 'm still waiting a decision . very poor customer service and ill make sure people know about my experience the call was excellently handled and the gentleman i spoke with was polite , communicative and helpful .ultimately he solved the problem . getting over charged for my data and vat when my package includes this .it has yet not been resolved . it seems to me you try to hold people to cancel contracts ...you have ways to confirm the identity by phone so why should n't i be able to cancel my contract by phone ? ? ? no very helpful and polite person . very helful member of staff i spoke to but had a substitute phone to what i prefered as it was not in stock good service great help from the gentleman and very pleasant find that xxx very helpful and very understanding , especiallay the situation i'am in at the moment . your employee was courteous and gave me the answeres i needed . the advisor was extremely helpful and sorted out my problem within a couple of minutes no one seems to want to help just lots of excuses not happy with the service i was getting considering how long i 've been with your company bill packed with impenetrable xxx jargon , which your rep bad-temperedly recited .but , then , i was n't in the best of moods due to having repeatedly to phone xxx because my online bill does n't tally with my price plan .eventually , part of my query was resolved .i gave up on the rest . yes i could but i 'm too sleepy to xxxpone have alwys ben fantsik componey 2 me i wil stay with u a recomend u x 0 the lady spoke too much and didnt let me finish explaining what i was calling for .as a business user i was also looking for a slightly better package for international usage of phone and internet , considering u r a global organisation , it should be possible to transfer my account to rates in a different country for example .i just didnt get a chance to talk and explain .i expected better from xxx as in corporate they are known mostly for business use and travel so i was disappointed at the options . great people ,great service ,great network explained problem ,sorted straight away and arranged with xxx store to fit and upgrade software on my phone . knowledge of your processes yan ... gr8 service .the 8... u dont do handset i wanted . very good service . because different operators gave us different and misleading anderson to the questions we were asking them ... i already have , with the rating . because i like being with xxx and the customer care team are very polite and really helpful clear , helpful service from cs agent the customer service was very good and my problem was sorted out i got the information i needed quickly i was under the impression that i could upgrade on 1st feb online only to be told that it was a trial .hugely disapointed and am now planning to pay up my contract and take up a new contract with orange . the person i spoke to was very helpful and help me resolve my issue people are fiendly and helpful the man listened to what i said and did his upmost to help me with my problem .however this questions process is very annoying especially when u get asked three times nd then asked to explain further your member of staff was not helpful and told me that i could not have done a cancellation right last year when i was not asked to send an email when i phoned .i am still saying for two phones that were cancelled last july .my contract for my other four phones ends in august and although i have been with you for years i am seriously thinking of changing to am alternative provider . bad repair service .bad customer careterrible customer service . i got everything that i wanted to be sorted , sorted and they were very polite and helpful very pleased with outcome and adviser ( colin ) very helpful answering all my queries . brilliant the girl was very helpful and quick to answer my questions no calls and time wasted with no resolution , phone still does n't have signal . first phone call took ages .very poor .still have my old address on file as my current address despite trying to change orbit person , on phone and in writing .very poor .finally ordered despite advisor ignoring what i had to say .tried to change delivery address with two reps but still got a confirmation tx detailing delivery to my old address .very poor .had to ring back to change .took 17 minutes .finally with the help of a manager my sales rep processed the order , i think so anyway because i have n't yet got a confirmation tx .overall very amateurish and poor , took ages and first rep had her own agenda set rather than listening to me .final rep was polite though .i 'm sure the two phone calls will cost me a fortune .if i had phone number to orange network i would have contacted them telephone service was good but did not like being woke up at midnight with questions from xxx cause my phone is broke and i cant get a new 1 i am not happy with the conversation with the consultant . the agent resolved my query and gave me a gesture of goodwill because my problem was sorted quickly and promptly no good advice and prompt service prompt apart from systems polite and helpfull i wanted to know how top set up my btopenzone/xxx account .i could not find info on web site so called support , but the answers they gave were very vague and not helpful .if someone calls me i can explain more . it too almost 9 weeks t .resolve my email 10 he was clear , patient , knowledgeable effective action taken great service and easy to understand instructions the person i spoke to was really helpful xxxs inability to support its clients by withdrawing vital connectivity from a mainstream business tool . working for xxx you understand what the colleague goes through tried to get hold of my account manager for 4 days !no one else was able to help which is a joke !it was n is an urgent matter which still remains pending !n we are not a small account ! i found the service very friendly and efficient . the lady on the phone was not very helpful, i changed my number and was not told that i would have to pay a month in hand to get on the billing system and is now having trouble paying my bill and will be making a complaint later today poor service faulty fone after two weeks of contract no help given thank you v much hope that helps your survey rip off merchants very happy with the customer service i recovered x i already have .also i do n't like text surveys at 4am ! prick concise call , agent was knowledgeable and implemented everything quickly all my problems were sorted out and the person was very helpfull and nice to speak to once again iv rang about my faulty 4n and nothing been resolved . .but employees very helpful being a long time customer i have been unable to access or effectively use a feature on my contract .in regards to this , the customer care representative gave me an default answer which was n't helpful and left me unhappy with services provided by xxx . the adviser was good he answered my questions very well i just was not happy that i could not lower my tariff . from day one your services have been awfull !and i would n't recommend you to anyone !i 'd love to be able to end my contract with you !but i ca n't ! having to give your own phone number is a problem as i do not call myself .and as i only speak english i would prefer to a english fluent member of staff would be a great help many thanks . the best operator i 've ever spoken to , helpful , kind , sympathetic , and reasureing .hopefully i will get through to her again ! ! 6 very efficient i read on your web page that employee discount could be activated over the phone .when i rung up to do this , the advisor seemed not to know how to do this and advised me to send an email .this is obviously contrary to the information provided on your website ...i shall go into a store instead ! 7 dear customer , we 'd like to ask you 3 questions about your most recent call with our customer care team .all messages are free.typical xxx .why could n't you just say 4 questions ? ? my ratings are based on the call with the chap on the phone yesterday as you asked .not xxx .kindest regards xx you failed to collect my ipad as was agreed and organise the replacement - my business trip will be much harder now my problem was resolved efficiently my new sim was activated within minutes , so i could start using my new iphone .i was a happy customer ! very unhappy with service as same issue with billing for 3 months in a row , no one wants to take ownership of this when i call .refund currently underway to me for 78 pounds debited in error from my account , no apologies for this , and very unhelpful when i wanted to escalate this to a manager so i gave up in the end .also received letter advising a phantom balance i owed and advising my phone has been cut off when this is not the case .constant hassle and i will not be using the company again when this contract settled or recommending xxx to anyone . with immense pleasure !i made my first call to vadafone with regards to an account query .that problem l resolved twenty four hours later .however during the process of speakihg to four different people it ended with being put on hold for one hour and then cut off . the person i spoke to was very helpful and knowledgeable about the choices i could make and what would be best . that helped me alot yes , the your member of staff was very helpful and understanding , i have been waiting for xxx to call me from 3 weeks ago but she managed to sort out all my concerns with that one call the service was prompt and efficient i gave u 6 for rating u as your prices r too exspensive it took me three times to find out why my phone was n't working when i asked if there could be a problem with the phone on the first call , they should of checked straight away she was really helpful and explained very clear the end result was better than i expected the .lady who i spoke to was nice .and helpful .pitty over people ai n't like her . very friendly and efficient service because xxx are pleasant and always try and help you sort out any queries you have . . thanks 9 i was answering your questions ! lol didnt really resolve my issue of needing to upgrade and i reported that via text ,website , in store & customer care i got 4 different results for an upgrade date ranging from feb 2012- feb/march 2013 within last 6weeks , also tried contacting xxx via website , filled in page with my query only to be told there was a problem , i am considering leaving xxx & go pay as u go on another network , as my brother has had a good deal elsewhere . because u hear other people talking bout the benifits other networks give xxx hasnt got much benifits & also this grow ur points is to difficult. my bill is high and it just does my head in i was really happy with the replacement of the phone but have had to phone back several times about the sim card ! because the problem isnt sorted yet ! very helpful with info . the gentlemen answered my questions & semt me supporting informatiom .very polite indeed .x x very friendly efficient and very helpful advisor .made sure my request had gone through before ending the call .very impressed . 4 the oprative sorted out my freedome pac from the normal rate .she was very polite and helpfull .i am very pleasd with my freedom pac.from peter ian ford . the phone rang for ages , it seemed to answer but no one was there then it cut off .then you sent me texts all through the night asking me how the service was .surely your system is intelligent enough not to send texts while people are sleeping , i do not enjoy getting woken up this way quick and simple generally response was very good but call should have been dealt with automatically otherwise would have given 10s because u havant help me with wot i need i 'm still wait for the bar on premion rate numbers 2 be lifted pleased with the service and help provided . i finally spoke to a member of your support staff who understood the various problems i have encountered on this account , bothered to resesrch the history to corroberate my various complaints and dealt with the three major issues courteously and efficiently . for 3 months my vol has been wrongyou cut my wife off every day for 2 weeks in december after she upgraded and you sent a second phone which she refused on the advice of xxx .you decided there was a fraud when you changed her contract and thought both required a new phone .you cancelled my contract with all its benefits instead of upgrading my sons account to 3000 minutes in december.poorly trained staff. no way to speak to fraud team to have my wifes issues resolved .do i need go on .your company is as bad as it gets for customer service . b,cause u asked ! the person on the phone was helpful and polite .i have got a complaint .through no fault of my own there has been 3 pounds taken from my account due to the fact i was not informed that my pack had run out . 10 answered my questions the team has been very good at acting on the problem quickly . the service was very good and friendly .it was efficient and sorted my problem out in no time . well , we have got problem since we started our contract with you and yet our problem has n't been resolved and the last advisor yesterday was the first person who understood that we have been charged extra .he promised to send me a txt to confirm that our problem will be resolved and we get refund .i do n't know why you really bother to send people the questionnaire when you never take any action for improving your service ! ! !.any way i 'm still waiting for the txt david has promised me good service service was faultless service is appalling .it has shown on my account since at least september 2011 that my phone was due upgrade on 31st jan 2012 , so went online 31st jan to process this and now shows as upgrade due 10th may 2012 .was told by the operator that this changed a couple of weeks ago .i 'm very angry about this as was not notified !will be changing provider as soon as is possible . as my top up voucher to my dongle still hasnt been applied and am slightly dissapointed . phone does not work !can only txt ! hv bn trying to sort for six days . 10 is for a man name steve that world for you deserves a pay rise thankyou very helpful technician because you asked for them , what a stupid question ! ! cause she sorted everthing out for me very good customer service that 's how 'd i think you should be scored dealt with quickly to my total satisfaction because they were able to fix the problem 4 different calls had to be made and phone battery removed 3 times ( 5 min boot up each time ) to gather 3 seperate lots of info to instigate a replacement handset only a few months after another replacement .different people each call , very poorly spoken english very hard to understand had to wait 10 mins for someone to answer then was transfer to someone else then was told i had to go to a xxx store to sort my rewards out fab service !really helpful just happy with the service over all constant poor signal in home my new phone was sent to the wrong address , i 'm in london it went to norfolk .i checked before it was sent that it would come to my london address .i was cut off while i was on hold and had to call back .the people i spoke to were very friendly but i felt that xxx should have offered to redeliver , as it is i either have to arrange delivery myself or travel up to get my phone , both costing me money . the sales assistant was very patient and helpful with my constant indecision and found the best tariff for our needs issue not resolved excellent customer service i am a life customer i was pay as you go for many years now on contracts .and have always had a good response to my issues . i was very satisfied very helpful and honest , described that had been given wrong price plan and eventually came to a fair medium ! xxxpione overal i find are the only network that id use .although i think that customers shouldnt be charge to recive voicemails otherwise euerything is ok the person on the phone was very helpful but i was on hold for ages the adviser was n't very helpful and i was cut off when she tried to pass me to another adviser and no one called me back because the operator did what he said he would as far as i know am not happy with the coverage am gettin from xxx in ma house wer thers another 3 companys o2 orange n 3 al hav gd the a cant recieve calls or txs in the house plus from ur sales team they phoned me up askin if a wanted an ipad 2 on friday was to get it monday he phoned me back on monday said a couldnt get it y phone ask me in first place a was realy lookn farward to the ipad aswel problem not resolved after 3 months the lady was a very helpful cheery welsh lass .she made me feel very happy and confident about my enquiry .thank you :-) problem only partly solved because they did n't give me wat i wanted they put thee wrong thing on my phone very friendly and spoke english well i am satisfied with the service as a long term xxx customer i am dissapointed that i was unable to secure an increase to my data allowance at a reasonable cost .at my next renewal i will be moving my family 's 4 phones to another provider . because the person i spoke to was helpful , polite and really friendly and he cheered my day up . told phone would be delivered yesterday stayed home and phone was n't delivered ? no your online sight is not easy to follow and needs simplifying to give an invoice without having to pressing so many buttons and jumping through hoops !the young lady that i complained to was polite but had to be promptee to take payment , poor quality customer service in short . great service i had lost a phone .the person i spoke to was instantly helpful advising me she would cancel the old sim and reissue me with another one , which i could collect in store or she would have sent out .heplful and polite throughout the conversation . told me i had to wait 8 weeks for a result and refused to let me talk to a manager friendly and efficient informed responses a very satisfied customer ! on hold 4 32 minutes .didnt gt to speak wth anyone . the advisor dealt with my enquiry quickly and efficiently .although whoever is responsible for sending the questions texts they would score 1 .the timing was appauling as i received 2 text messages in the early hours of this morning disturbing my sleep !if you want feedback from customers surely it is best to get the answers shortly after the enquiry not 10 hours later . coz i was happy wid service on this occasion the person on the phone was very efficient . no pressure .answered questions with knowledge i was charged for a service from an alien cpany i did n't ask for i 've been a customer of yours for years , i 've got a problem with my phone , which is a cheap one .i was told i would have to pay and take it to a xxx shop .in the past you have always repaired my phone free of charge or replaced it . that 's 4 questions payment made but bill excessively high service is rubbish .i ca n't get a signal in central london for goodnesss sake .this package was missold to me .you have not delivered a mobile phone service but you wo n't let me switch to a reliable service provider .you are an absolute disgrace good service and solved problem thank you call answered quickly and by someone talking clearly issue resolved within seconds .very polite and helpful . got problem sorted quickly good customer service but not so good selection of handsets .xxx is fast becoming orange with their limited handset choice . my reason for the rateing was the guy asked what the problem was and he dealt straight away with it .alsohe was very polite .its good to know when i need to sort out the phone xxx will deal with it and no problem . polite and helpful assistant when i called . xxx is always no1 for customer services !thank you & keep up the good work very understanding and very helpful basically very happy with the call .i never give 10 as there is always room for improvement the options in order to speak with an operator were clear and easy , the operator was polite , apologetic and resolved my issue immediately .it was a good customer experience : ) friendly all round advice told to wait 24 hours for issue to resolve 0 was told i could have a new handset this month .now the rules have changed and i have to wait another 20 days .i 've been with xxx a long time but i could get a new handset with a new provider tomorrow ! my prob is stil on goin reason - pleasant and via phone but was advised 1st time that i will receive email but never got it , so i phoned a 2nd time , which customer services text instructions but there is a problem still , on internet it says 403 error not resolved problem i only scored a 5 for question 2 because according to your records monday 30th jan i was on the internet from 6pm for 5hrs when in fact i was in a meeting with a solicitor from 7pm to 9.30pm........... ihave been with xxx along time and been looked after well n/a because they knew what to do & who could do it & then did it overall satisfaction warrants high ratings . they helped get my text and web freebee and helped me redownload my appworld the young lady was professional , courtious , helpful , knowledgable and clear .very deserving of full marks i 'm having to use my time chasing something i was promised in store , your staff should be chasing me not me chasing them .i thought the rating was quite reasonable .kind regards yes we have found out that the problem was due to another cause which you neither considered nor identified nor addressed i needed help urgently with my usb dongle but none could be provided as i could not provide the number because of the very same fault i was ringing about !so the call was a complete waste of my time . big problems with xxx last few mths and another failed delivery etc however this particular advisor was v helpful just not happy with xxx , my friends are with 02 and orange and are getting great deals compare to me .better upgrades , better international calls and better minutes .i am not impressed with xxx . excellent service the staff was great ! ! ! ! ! !!all the staff should be follow her way to serve customers .well done ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! cause i asked for a number changed from family friends and it was wrong number took off but i really would recommend other people to go with u s overall good service because everything i asked for your representative managed to deal with promptly and easily the service was very good friendly and helpful . because u keep.makingmistakes on the bills and the people when i ring xxx i can understand the poeple i talk to good service all good experience and quick to answer phone great advice to behim with and appeared to fix the problem .however the very next day it stopped workin and has not worked since .not happy ! unresolved problem the person i spoke to was very helpful & solved the issue good service our sales advisor knew exactly what we wanted and we got what we wanted .being in the service industry myself it was a pleasant change to get good service .thank you again . great customer service told me what i needed to know about phone showed me how to work it also said if i have any problems to go back to store and will show me more also gave me a choice me phone 's and deals was good altogether .would go back again next time . overall v happy and t guy who served me was v helpful xxx customer for years . in shop at end of day ,shop closing hours just shortened by 30min.advisor explained shop shutting ,but was rushed out .dissappointing . it was a generally easy issue i took to the store .the guys were helpful & quick with helping out.man who served me was good , explained everything & was n't pushy when we discussed the ipad .which i appreciated .as hard well techniques do n't work on me . nice and.knowledgeable advisor ( nick ) , quick and efficient service and good quality of advise .overall a good experience ! good customer service , took time and gave me what i needed excellent .100 % better than your chippenham branch just a satisfactory outcome . had to wait a long time because only 2 staff on upstairs .the young man serving me was very good and knowlegable the sales advisor was helpful and gave me all the information i needed . i think the sales assistant renata from your swindon branch was very helpful and very informative .she made me feel comfortable and that she genuinely wanted to help .i think she is a credit to your swindon branch . good service from james i found the xxx assistant friendly , helpful and able to provide advice on other products !a pleasant experience in all . the lady who sort out for me was a 10 the she help me kept giving me different numbers to ring at high pieces , problem still not sorted i am happy with the effort and consistency that i have received through xxx i went for a renewal of my contract & one of the staff at the banbury branch was extremely rude & uninterested in my questions !sorry the phone i required was not in stock and was advised to have this one assistant very polite and helpful and said come back if i needed some training on the iphone which i probably will and did n't make me feel like an idiot .very .very nice man very good service happy to be a xxx customer v good service ! operator not very helpful and quite abrupt . the lady was so helpful i had to ask several questions and she answered all of them and did n't make me feel guilty fit asking so many adviser had been unable to help .this is my 5 call to xxx in this matter and i still have no solution to my query . phoned because my jan bill was n't received by mail or on web page .second call ( called sat ) and have ended up getting a new bill sent manually but xxx still resolving the initial problem .not overly concerned but these things just take more time out of an all ready busy life .cheers .barry peck long time to get answered .then said you would put me through to another dept .then cut me off at 6 pm on the dot lady i spoke to was really helpful and didn ,t treat me as if i was a fool . the service was slow .the operator promised an e mail but i have n't received it . service good good service he tried to be helpful and i was pleased even if my possible problem where not solved .... i have to check a few things . very good , answered all queries y very helpful you lad . helped me with problem & explained to the details & sorted it out my call was to make a payment , the lady was quickand very helpful no. 10 only one advisor was good of the other 3 in asia forget it .2 good service answered the questions clearly i have sent several letters to xxx with no response to any of them and the young man helped me out with all my queries !my letters should have been answered ! both the people i spoke to regarding upgrade and activation were very helpful and informative it took about 6 different operators to sort it out and it should have taken only 2 at maximum my problem was solved over the phone but it was difficult to understand what the advisor was instructing me to do no 3 times you 've taken my dd out at the wrong date after me calling in to change it , debating leaving xxxphone , not worthy of the money i spend a month , do n't get anything back good customer skills and he knew what he was doing 100 she was really kind n polite n knew what she was doin ! i keep getting billed for services i have cancelled .repeatedly .i am not happy with xxx , do not like having to monitor my bill for ur errors and having to cancel items multiple times . had to call .several times to get phone set up not given the correct info on the first call or next one was left on hold twice for long periods .then seemed very dismissive of my problems .do n't know if they have even been fixed yet . great service .above and beyond ! i thought i had already ?when u text me at 1am to ask me if ur service is good i 'm not impressed to the point of not wanting to deal with xxxphone anymore the lady i spoke to was very friendly and genuine !she managed to resolve my problem in an instant and i was very pleased with the outcome ! because you told me i could upgrade in february but now due to a policy change that you 've not notified me about , i ca n't upgrade till june .incredibly disappointed .i intend to leave xxx i rang customer services as i have lost my phone and needed a proof of purchase letter for insurance claim . . but told they couldnt help me after waiting for 5 mins to get thro ! ! told to e mail instead total waste of my time i have e mailed yest but still no response.not happy system was very slow and did not have up to date information but it was not the operators fault i did n't think the service agent wanted to help or go the extra mile in order to resolve the problem .all i wanted to do was do a sim swap with one of the sim cards that you supplied to me a whilst ago .because he could n't find the order where you supplied the sim card he said i would have to go out of my way by making a trip to a xxx store .i find this incredibly wasteful as i have two sim cards here that could be used plus the massive inconvenience of having to make a trip into town .not impressed with him at all .i suspect he could n't really be bothered to spend the time looking to find the order received excellent customer service .thank you . surley its self explanatory now please leave me alone because the lady i spoke to was very helpful and friendly , a lovely lady listen to the recording and you will realise why ! you guys are always really helpful .which is why i 've been with xxx for over 10 years ! ! i have the poorest possible ratings for xxx 's systems and procedures .endless serious incompetence since i bought a phone in november .i would never buy xxx again ! the customer services chap can only follow the corporate script that is given him but does a very good job of toe-ing the line for a very intransigent company that has little regard for individual subscribers who could n't possibly be right useless .hopeless .we do n't want to give you money for phones anymore .as soon a s our contract is up , we are off .you suck i was totaly satsfied with the help no very efficient , polite and knew product knowledge xxx phone staff not telling me the truth i rang xxx with a simple request , it was dealt with within seconds .what has annoyed me however is receiving texts from you at 1am this morning good service from luke very helpful with any questions i had .also we would have a bit of a laugh .good to have humour . the gentleman i spoke to was friendly and knowledgable , and that 's all i ask for . no i had an advisor trish shout down the phone at me , put me on hold while i was talking and generally have an attitude problem .appalling service , re training of staff member is essential did not solve my query , despite being reassured that the steps we were taking would resolve the no signal on my sure box .now got 1 bar at home , and ca n't trust making phone calls or sending text messages .tried login to xxx website between 6:30pm and 8:00pm and it would not work .your website is rubbish for such a big organisation .i am so frustrated and annoyed that i have long contracts with xxx as i would consider moving right now . phone call was quick my issue was dealt with without fuss and most importantly no attempt was made to turn the call into a sales opportunity for services i did not require i rated so high as i was extremely happy with the way the adviser handled my call and my request .i think she was very polite and considerate and she listened and was very helpful .she dealt with me in a professional manor and left me feeling happy and confident with xxxs service .its nice to speak to someone so nice on the other end of the phone . well everytime we top up we aint having no rewards and when we are given the codes they never work and the person answering the phone there attitude was absoulutely disgusting and im not a happy customer i did n't get what i wanted -.- yes your staff were rude and did n't help with my request at all the info given was concise n fixed my problem immediately .the adviser was very helpful and polite . jst very helpful and polite i rang up for a service and got the service i was after with a happy to help adviser , overall nice pleasant service thanks : ) i rang up with a problem and got no help what so ever , once this contract us over i will not be staying with xxx . ring me and i will tell u i called really about my rewardz...not being able to access the email with my coupon ..with it being dated and time limit i was annoyed ... however the lady was great but could n't help me on that area ...the change of password was fine ...i 'd just forgotten ... friendly staff .but your phone menu system is horrible . he was very good and sorted the problem very quick . xxx were really helpful and efficient when i called , and had a solution within minutes .i was very happy with the service . when i told them my problem they cut me off and didnt ring back to try and sort out the problem ive being having with my phone for the last few months i like your service but sometimes they get me mixed up with mr west whose the account holder .it then takes a long time to try and sort it out .i thlnk i might be entitled to an upgrade soon . i was left feeling that either i had done something wrong or the person talking to me did n't believe me .if you promise to get back to me in 2 days , 12 and still no reply is n't good enough . poor service inadequate phones for a business contract i was offered an early up grade online and when i 've come to upgrade this option has been removed .i am very disappointed by this process . adviser was very helpful , except could n't lower my tarif , i do n't use the ammount of minutes i 'm on at the moment and think it a waste to still having to pay for what i do n't use .can anyone help me lower my monthly bills , i have currently been made redundent and want to lower my outgoings the girl on the phone was the most helpful person i have spoken to when i 've called you . i just think you did an outstanding job at insuring my phone was safe .and how fast and efficient your services were . it was resolved instantly when i checked my balance i found a charge that i was unsure about could n't understand one person , got cut off and could n't resolve the the problem on the 3rd or 4th call she was fantastic ! i am a business customer and when i phoned i was told that the business out of hours team had gone home .so phone back in the morning .also the internet site is down so i could not log in to my account .we are comming to the end of our 2 year contract .5 phones ......not a good way to keep your customers happy . friendly service took 4 full days to sort out simple problem . no no call back from a manager when promised after being on hold yesterday for 30 mins , second phone blocked or reported stolen by xxx in 4 months for no reason and with no request and cannot be given answers as to why this was done either time .phone not unlocked when requested and therefore money from xxx buy back ( which i was instructed to use by a manager ) cannot be received .phone staff always very polite and helpful despite the issues out of their control . great service !x i love this service because i agree with foder phome thank you from john galvin the lady i spoke 2 was very polite + helpful .i wish i could say the same 4 the operator who sent me a text in the middle of the night and woke us up !that scored a 0 ! the advisor i spoke to on that occasion was amazing !ive dealt with the customer service line quite a bit and no other advisor was as helpful or had a better telephone manner than him good service overall was happy iam very happy with the service i get from xxx phone the reasons for giving all tens . .i have been a customer with xxx for years and never had a problem . . q2..my query was solved there and then . . q3 the advisor was lovely , he sorted my proplem out quickly . . and he was a very nice man to talk too ... pleased with the service average custom he hung up during our conversation excellent attitude and telephone manner first of all i had a problem with my iphone 4 handset and i have got the solution for that which is working normally at the moment .moreover the service which the network is providing is excellent .at any point of time i hav got a problem with any of my services they are resolving at that point by giving me a solution for which i am very pleased .hope this continues ... cheers very mixed messages from two different operators .i have been trying to return an upgrade i didnt like , one person told me it was lost while one person told me it was not lost very confusing and stressful .and in still waiting for a call back regarding the matter i am on a one net plan and was experiencing difficulty with my service as i have been since i took it out .i do not get any concession for the poor mobile service i receive and the customer support is not available outside of business hours .i do not see why i am paying over 100 a month for this service ...i am very disappointed with xxx thus far . satisfied customer ! how many times must i tell you 10 for q1 because julie and the floor manager for the 1st february evening shift ( a scottish guy - ca n't remember the name sorry ) were both lovely , helpful and genuinely awesome on every respect with regards to my complaint .8 for q2 because although i understood the potential reasons why there were problems with my direct debit , the systems error report was unable to give me a definitive answer as to how this could be solved so not sure if anythings sorted yet ...and finally 10 for q3 because of how helpful julie and the manager were with my complaint ... i was on hold for quite awhile but they both made it so easy for me and helped me to the best of their ability that to be honest i forgot i 'd even been on hold until i checked the call length after the call .10/10 for both of those guys ! ! ! the reasons are captured within my most recent telephone conversation with your customer service representative .i 'm sure it is documented .the outcome is that over the course of the next year i will be taking my business elsewhere .and all because after receiving 3 telephones that are faulty and not fit for purpose you wo n't replace it with a different phone .i spend 1300/year with you .hence extremely disappointed in your management and decision making in this regard . no yes 2 txts woke my family up 0130 & 0600 he was friendly and polite . overall l was satisfied with everything good service advisor really helpful , and we thought he had fixed the problem but it occurred again later on that evening , so it was obviously something else . issue is not resolved probably policies xxx has . excellent customer services customer service told me two different things than the store and customer service were unreliable to me and could n't help me out although im already a customer and continuing another contract .poor customer service i was pleased with every aspect of my phone call & how it was dealt with quickly & effieciently staff were very polite , helpful and all my queries resolved quickly ! every person i spoke with did everything they could to help ! excellent help polite staff lost phone .rang to blockt no .orderd new sim card , which arrivd in post promptly .then called to activate sim card .all agents i spk to dealt wth my requirements efficiently .thank you . i found it excellent service i was called back on time and they knew the problem i had straight away they were polite and very helpful i was going to give 10 out of 10 for every question as he was most helpful .but when i got the 2nd question at 1.41am i was not happy ! ! ! ! !so therefore a zero was given ! ! because i 've had to phone up to 4 times before my problems have been solved .i will not be renewing my contract with you . resolved the issue by refunding my account my point ratings were based on the lady that i spoke to last nite , ( i wld not have given such high ratings for the lady i spoke to yday lunch time or the first person i spoke to yday eve ) the lady was very helpful , friendly , polite & informative .she resolved in the end that the problem i had with my mobile i wanted my content control lifting and did n't work when he said it had been lifted this is getting boring always been with xxxphone the only reason i have n't given top marks is that i feel being called mate by an advisor is a little unprofessional .minus that , everything was dealt with in an efficient manor . advisor helped me but was an issue that might have been avoided thro clearer info when signing up to text and web or when i previously contacted support via email .also was n't given guarantee that same wo n't happen next month< :s the man i spoke to was great , and next week when i get new sims me and my girlfriend will swap our numbers and use xxx you are a **** network to join .stealing my money u robbing **** easy 2 get through and quick reply . service was helpful but still waiting for the services i required ! politeness friendly and knew what he was talking about waited ages on phone , got transfered to call centre in egypt where a girl with a bad cold lost the connection and did n't call back .did n't get the problem sorted either . i wish i cud remember his name but i can not but he was really helpful and really in my opinion did every thing he cud 4 me in a very friendly way unlike other companies your customer service&the help they give when your late or overdue for a payment is astoundingly good & extremely supportive ,plus the staff at the other end of line make it so easy for you ,i 've not been with a company this good for years ,hence why i 'd promote/tell my family&freinds about you . the adviser was very helpful and took a lot of time .however there is still a problem with the phone ! solved problem quickly was contacted by xxx offering me a family deal on blackberry phones and was unable to give an answer immediately so i asked the lady to ring back .when the lady rang back i missed her call , so i rang xxx last night to be told that xxx did not ring me , it maybe an outside person i .e .car phone warehouse , but it was xxx as i then rang the number back .the man on the phone was not at all helpful surely they speak for themselves ? well my daughter had her phone stolen we phoned u and u sed the phone had been blocked yesterday we found out the bbm is now still been used whoever has the phone am adding her friends he cud do anything to the kids n u lot ay bothered u aaked for her phone no again yesterday we abe deleted it n u say i cant bloke the phone withoit her no its the phone that needs to block not the sim card thats already been done the phone needs the emi no blocked so if any of the kids get rape because u lot wont ave the emi no of me u lot will b held responseable my queries were answered promptly and accurately and the advisor was very well aware of my account details and helpful , and understood my needs . really good service no real positivity in advise delivery eg maybe suggest more suifable or efficient fon plan ?no more ?splz i had problems with my account billing after having numerous other problems but the advisor was excellent and dealt with my query in a professional way . computer were down !keep placed on hold ! efficient pleasant last night your system was down so could n't get problem resolved .also i have been paying for phone which should have been cancelled by shop in wilmslow .adviser did his best . had to keep calling back nope the lady i spoke to did not have a very nice manner about her and did not listen to my point of view . my problem of transfering bb contacts from one bb to another was n't solved .i was told to go on to the bb website where there was step by step instructions .i told her that those instructions were very helpful , i was told to go on to the xxx website .i was n't offered a callback cos your systems were down because the systems were down , so the girl could n't assist me at all .she was however , very friendly and polite - not her fault the systems crashed . operator was fantastic i have always received fantastic customer service from xxx - the staff have always listened and done their very best to assist in any way they can for my benefit and continued custom .this , coupled with fantastic tariffs and the best coverage i have encountered mean i would recommend xxx to anyone without any hesitation whatsoever my issue remains unresolved since june 2011 .feel like i am constantly banging my head against a brick wall when i have to contact xxx your system was down no is perfick i have had nothing but problems and stress since august of this year with incorrect billing , dealing with staff who are rude and being passed from pillar to post re the issues .i will most definitely be leaving xxx as soon as my contract expires , after 10 yrs i phoned to pay bill and was on line 40 minutes to be told the system had crashed the customer service hrs are upto 8p.m and l called 17min to 8pm only to be told that the systems hv bn turned off because the hours are almost over . after bein paid of frm work i had outstanding bill that i couldnt afford 2 pay all in one payment so was put on a payment plan , i agreed 2 pay £100 per 2 weeks on a wed , however i calld xxx wed night 2 ask if i cod pay payment due on mon as thats wen i get paid but computers wer dwn , so on thu mrng services on my fne wer restricted ,i calld 2 ask if cod b put bak on n id pay mon n was told no ,so had borrow mny 2 get restrictions lifted friendly , good customer service , solved problem because you have took my phone bill out twice and you cant do nowt so i have to wait and get bank charges your systems were down when i called ..and was told to call back ....then i get a text asking me to rate you , the first one at 9pm the next at 2am ! then the 3rd at 7am adding insult to injury ...thanks ! ! its been a helpful service and my bbm and internet were turned on quickly after my call 1- yet again , the website was down and i could n't view my bill on-line .2- this is a business transaction for the benefit of both parties : my role to pay for a service the other role being to provide service including information .that being the case , why is the phrase ` ....for you ` used constantly and thus implying a personal favour .3 ) when business is conducted by phone pronunciation is vital or detail is difficult .poor pronunciation .4- there was a phrase used which implied i wanted service without paying .the price i 'm paying is too high for a poor/middle service .i feel i 'm paying way over the odds and did n't feel that what i was asking for was recognised .ie what i 'm getting/using hardly matches what i 'm paying . because everyone is so helpful naw ! because they were vw good because thts wt i thnk the computers were down so the query could not be answered however the person dealing with the call was very nice and did the best he could if i remember correctly this was the first time me calling the customer services since i took the contract out 18 months ago .when i got through i was told that the system was down .but actually i felt more like the advisor didnt want to speak to me .hence my rating . diverted to another call centre incorrectly .given the original number again and then advised to call back in the morning .there were obviously problems with the network that no one seemed to know about . the service provided to me was ecxellent i would like the manager to call me thanks all good the operator was unable to help because your systems were 'down ' .by the time they were due back your call centre would be closed .i was advised to call back this morning from 8 when they were open .as the call was about a delivery that was due from 8am this morning , this was wholly unacceptable **** xxx system down .no offer to call me back .issue was yours not mine and it was me being inconvenienced .not impressed . the agent said the computers were not working because i was n't put throw to the person i needed to talk to and i tried twice call was answered prompt & dealt with quickly but still need to go to local branch shop 4 new sim . cos you do n't provide customer services after 8 o'clock .o2 do . being hard of hearing the instructions were being put across too quickly .iwanted the restrictions lifted as i am over 18 years of age .thanks .jb . the adviser was extremely helpful .but i was not impressed that the lost or stolen department was the only one i could speak to at 8.20 in the evening when i urgently needed to speak to someone for technical support .phone not working properly and could not communicate with anyone when seriously held up and people worrying about where i was .i could not text or phone any mobile or landline .surely technical support should be round the clock ?there is 24 hour banking !or is xxx just trying to save money .i 'm not impressed , i was effectively stranded because of a network problem ! my quary was not satisfed felt confident my query wld be sorted as had a txt to confirm my convesation with rosie . ring me and i will explain i was unable to have a gprs issue resolved for nearly 3 days and i ca n't speak to a human being after 6pm - not good enough happy with the service phill who spoke to me was great had a personal touch was interested in me and how i used my mins and went to that extra mile and got a contract which suited my needs .i called xxx three times and i could not make up my mind as the 3 times i was not given the right information and what i was looking for and they were not bothered .but this morning i was going to work i decided to call and i got the best service and he called me as he promised and changed my number .i felt valued as a customer as i have been with u for 5years .the only downfall is dpd has not yet delivered my phone i know it is not phill job .but phill u were the one to keep with xxx and weldone for the excellent customer service you provided . cos the call went well 10 all good . service advisor perfect but if your phone is lost my requests wer granted without complaint or awkward questioning .xxxf|ne constantly inform me of th latest offers and events .good service i have put credit on an now its gone so quickly when i was told i was on an offer .also my internet would 'nt work an now i have no credit to call customer service .am now thinkin of leavin xxx .please contact me ! operator was very informative during call i think it is a very helpful and friendly service yes because xxx is the best mobile service in the world the lady i spoke to was warm and friendly , she added a personal touch by asking about my day .i would speak with her again if i could .she deserves a rise :-) well the people that i have talked to were very nice but could n't give me a reason why my blackberry internet service has not been working after taking the payment and i am still waiting for an answer 0 no i 've written a letter today .so fed up with trying to sort it on the phone because i like xxx i received very poor service when i first arrived in ireland - no help at all .8am nxt day was better but due to original xxx incompetence i have had to pay out a lot of extra finance to sort this problem !no one has acknowledged this fault !i will report further when back in uk. excellent , polite customer service . he was very polite n helpful operator was polite,keen to assist and spoke english .icalled with a problem and when i hung up my problem had been resolved ,i wish all call centre staff were as professional and courteous as the person who dealt with me . unhelpful in general told wrong things and put on hold and cut off countless times no one could help me with problem with sim card had to take my work tech guy to tell me answer well the lady who took my call was a little rude but outher than that it was ok thanks coz thats wot i think about xxx fone 2 very good service advisor was friendly , very helpful , gave good advice and he was british ! i was contacting asda mobile but was redirected to xxxphone .the operator was friendly and polite but it was asda i needed and he informed me what time to call them 5 problem fixed instantly in one friendly call call me and i will . ask a/c mgr . bad customer service and do n't try and help customer out and sort out problems .worst phone company since i signed my contract i never felt satisfied with the service in terms of the high bills that i pay every month which i do n't know why and i pay for services that i ca n't even get , unlike my friends when they talk about their network providers good sevice from ashley in customer services today 0 for recommending xxx as your upgrade deals are rubbish and so i 'd have to downgrade my phone to be on same priceplan .5 for satisfied because lady did n't know why i could n't keep current priceplan and could n't help me upgrade .and lastly 8 for the advisor as although she could n't help she was friendly and polite .it was the company that let me down not her .i will be leaving xxx as soon as i can . they was helpful and understanding and do n't talk down to you like most companys do . all the problems that could not be resolved by previous technicians , was solved easily , so i 'm happy . very professional , and helpful helpful and listened to me and was apologetic about previous advisor who transfered me jigar answered all my questions clearly & patiently & politely , even though i kept asking them fast . i was a little disappointed that i ca n't downgrade to a cheaper tariff , as i 'll be using my business phone more often , which is also on the xxx network . yes . good service allround n .helpfull staff . the negative side is because i 've been pushed from dept to dept i 've set up a payment plan and have been cut off 3 time and all because the egyptian call centre has little understanding of what i was saying i 'll be ending my contract once it 's up happy with her service quick , friendly and efficient service . but the texts today have been annoying !i do n't think in general people like these follow-up surveys .i expect the service to be good - not to be quizzed about it ! great service and identified my needs as i thought the lady that answered this morning was a little bit abrupt in her answering of my question and when i tried to explain she was n't interested in my option and her answers were not satisfactory . because when i phone up the people alway take care off you and help you the best they can and if they cant they will past you to some one who can and for this can i have some free credit please thankyou it was good service yes because the question i asked still has n't been answered ! ! ! helpful , polite and very understanding your service and network are very poor helpful advisor always good services the person i spoke to this morning delt with the matter very quickly and customer service was brilliant there was a lack of concern about my query . closed when issue happened at 9pm , orange is 24hrs have used xxx for 7+ yrs and always good service/coverage .issue not resolved at all hence 1 , user ok . the reasons the rating were n't that great is because , i am due an upgrade at next month and and everytime i speak with a customer service advisor i get different answers about my upgrade every time .so e say yes i can upgrade they some say i ca n't . because you are too expensive good service good response from tech dept problem not completly resolved good polite cutomer service from helpful operater who knows what they are doing and if not knew where to look ! almost a pleasure . the lady who helped me was fantastic .she was really helpful and sorted all my account out for me . i had my phone cut off 4 days ago due late payment of phone bill .which is understandable .my internet still has n't been put back on .it 's caused my so much inconvenience .i ca n't use internet .my wage g only a simple query but call was answered quickly and dealt with quickly and politely well i have been on xxx 4 almost four mouth 's now and i 'v loved it you ' s have given me great deal 's and that thank you very much x because my query was resolved quickly and the customer service advisor was polite .my call was answered within seconds i have been with xxx for quite a few years and they have always been helpful because your staff listened and were helpful : ) they need more expert training about fones !they put u on hold then go read the book then come back repeating the script and when u tell them that ur already done it they tell u to do it again then put u on hold for a second time to ask a colleagues after being on the fone for about thirty minutes they then say that u need to the fone to a xxx store to c if they can help fix the problem . the person who took the call sound half asleep , did the job though and it was quite erly after my recent holiday and the death of my dad on 21 jan 2012,i had no money to pay my bill on time and am happy the customer care person i spoke to understand my difficulty to pay now . solved ever thing i wonted service i am tired of trying to manage a reasonable priced contract misinformation , i paid my sons enormous account and then adopted his contract so as to save you from losing the debt and i did this in dec and r still unable to view this phone account apparently to do this i have to forgo managing my other phone , but i expect this is not correct either you make up your rules as u go along .i have been with u for years but am completely at a loss to carry on anymore having to speak to u every bill . my telephone issues have not been fully resolved .i am unable to fully log on to my account due to a it problem , which should be resolved in about 5days . 5 days to switch the phone on .key error : through multiple discussions , not one customer service person thought to unlock the handset .cost : my time , your reputation . very efficient , helpful and very polite . polite and helped me get a contract i could afford to pay no foreign advisors straight answers dealt with promptly & a great result very helpful gentleman that resolved my issue and made me feel a valued customer helpful and accurate ,to the point.excellent . the person that dealt with me today was professional but i have had to call you every month for the last 6 months to sort out problems , namely dates for direct debits constantly being set up for the wrong date ( or not even set up in some cases ! ) payments being taken @ the wrong time , phones being blocked .as my 2 childrens phones are on my account and so if they are blocked and they cant contact me this does concern me .if our contracts were due for renewal soon i would seriously consider switching providers . ? impressed by service so far 9 y never got my wap settings wht i wantd ! advisor very helpful , understood query fully and dealt with call quickly no finally happy with service the person i spoke to sorted it out took 8 calls though but the girl i spoke to was very understanding and extremely helpful the previous calls i made i was just fobbed off with excuses honest opininion i was happy with the service i received have been a customer of xxxphone for a long time and like any other company they have had their issues and mistakes have been made with my contracts .the service and knowledge of the staff is excellent and they are very quick to apologise and correct their mistakes .in this economic enviroment it is refreshing to find a company that cares about its customers and not just its profits . no technical staff do not understand basic english vocabulary good customer service . good service but always room for improvement ! i always get all the right help and advice x i was told that xxx passport rates for txt were 35p in australia , when it clearly states 11p on your website .i was also hung up on after 9 mins on hold by one of your operators . that 's 4 questions , i hav always found xxx phone more helpful either on the phone or in person at the store no very good customer service helpful i was over charged .then i was refunded back my > :o i was lied to , told i was wrong , told i did not know what i was talking about , told wrong information which caused issues with my handset .that enough ? i need to get paid and you are overcharging me for everything the wuman cud tork inglish noyou said 3 questions ; ) 10 - would recommend due to good network in my area5 - not sure my query is resolved 5 - dont think your advisor trully understood my problem 10 just good pleasing service due to charges made to my account unjustly i av put up with so much rubbish let u talk me in to staying not this time i 'm off as soon as i can ca n't take anymore 9 the gentleman whom i spoke to was brilliant but we 'll wait n see if my direct debit details have been changed . because the amount of money i 've paid in bills over the last few years , and you refused to give me an early upgrade i was even willing to extend my contract to well over 24months , i will be teminating my contract in a very short while , thank you it took a while to get my answers which was not so good , however got the answers in the end ! sometimes when i ring your staff nothing really gets sorted .none of the staff knows what the other one is doing .they all have different ideas and cant wait until my contract is up next month so i never have to ring a your staff again the advisor dealt wid ma situation quickly i am quite satisfied with ur service and looking far ward to continue in future ... i am very satisfay . the reason for the 4 was because your employees in your foreign call centres are hard to understand and vice versa . very happy with service the advisor was very argumentative and abrupt .i ended the call feeling helpless and annoyed as she would not listen to what i was trying to tell her . the xxx product is good once you have it and it is working .making changes , buying things and adding things is always a problem .takes multiple calls and complex communication to get the simplest things done .the people are nice .this operator did his best but ...all too hard because the number i chose is a marker out of 10 for the way i felt my problems were dealt with . she knew exactly what needed doing & did it .but the proof will be in the pudding ie if it all happens ok tomorrow . na the people i spoke too were all so helpful na my account was over charged .though the advisor said he can refund this he failed to say why the problem arose .this is my 2nd problem in as many weeks .the 2nd problem was un resolved and no feed back was requested . it was very quick and simple my problem was sorted straight away the reasons for my ratings the operator i spoke to this morning was polite so helpful and we had a laugh had a long wait before got to speak to some one customer service passed me to technical .they passed me to customer service .i went in loop twice .i 've been trying to sort this for 3 weeks .still not sorted .m would take to long to explain on text but i would be happy to speak to someone if you phone me matter was sorted very efficiently and quickly response was helpful & informative the man was lovely and helpful .call took ages though .i know sometimes this cant be helped .had i been better informed in store i would n't have needed to call at all .i was given wrong information twice .i actually went to a second store to get correct info .all turned out ok in the end .time consuming though .my time . the person i spoke to was very helpful and dealt with my request quickly and with no hassle dealt with politely ,quickly and 2 my satisfaction .thanks i was on the phone for 21 min well , you asked me to provide ratings !otherwise i would not have given them . the lady was very helpful but i didnt anderstand her accent great customer service ,all my questions answered politely and answered so that i could understand fully ,(great to speak to some one from uk ) i have spent the pass 3 weeks trying to resolve an issue with my account and have called on 6 different occasions and been told that i will be called back with 24 hours and to date have not received a call or any communication .i am currently a very unhappy xxx customer having been with xxx for over 5 years and in that time recommend many people and i feel that service i have been given is terrible and i am considering leave xxx and going to a company that wants my business .i will be very supervised if this text or any of my calls will be responded to .regards a very unhappy customer still waiting for land line number the staff menber catherine was extremely helpful and sorted out my problem with patience , understanding and professionalism i rang with a query which was dealt with in a professional & polite manner without any issues at all .thank u 10 was put on hold for a while .but mostly good . the lady was polite , quick and helpful . this upgrade has been fraught with problems .from late delivery to a damaged item , i have not been happy with proceedings .the call was dealt with well and hopefully my problems will be resolved by tomorrow 's replacement . no because they were unwilling to listen and untrained had to make 2nd call to resolve the issue , shame otherwise both operators were very helpful the advisor was vey helpful and clear in me understanding my account . i have been with you at least i think for 7 year , and i have not yet feel as if ive been let down:-) i thank you . good service because i was lied to by the advisor and he put the phone down on me !not good customer service for an international company ! website access problems , called helpline , waited 18 minutes for answer .link on e-mail does n't work .still ca n't download my bill . not time call if u wish all my problems were solved with courtesy 9 0 pleasant people who tried to help very pleased with every thing not happy with your service .i have 2 subscription with xxx and wanted to take a 3rd one but i was not happy with your services , my question was not answered .all is too silly to stay a xxx customer we got a conclusion eventually but it should n't have needed so much debate and agro clear concise answers yes if u want to call me on 07587886304 , as i cant use my xxx number as u have cancelled it yet again ! great servis ! very good customer service received today the business adviser helped with all my needs and showed me all the details of the new contract and the new phone .emma was a very good sales person and i thank her for her help . polite ,friendly , no, that text was too late and woke me up . because i thought you were very helpful i want to add a second line to the contract yet im unable to do so at this present time and i dont wish to wait 3 months which ive been told to do . i was satisfied with the service provided . i have nothing but problems with xxx for the last two years and it never get sorted very good customer relations , and i would recommend it to anyone i speak to . xxx customer service is the best thanks for all your help just a very good service overall . am disappointed my query wasnt resolved fully the call handler was very polite and aranged a refund on a data download charge that could not be explained .i asked for a block on these services in future but told not posible i am not happy with the xxx service and are one of there being a xxx business user i would of thought when my phone goes faulty a replacement unit could have being provided as i cannot do wothout a phone wilst it goesa for repair ,not happy because you resolved my problem immediately and was very helpful with any queries i had ! the girl i spoke to was very helpful and answered all my queries apart from waiting for over 15 mins to have my call answered the technician was very helpful but then was sent 4 different new passwords so had to call back and the problem was sorted . only 3 for recommendation as i am upset that i was not aware that the second contract is different in respect that i was unaware that calls under 1 min are still charged as a full minute .8 for the query being resolved as the reason to my unexpected high bills were fully explained .9 for the advisor as it was clearly explained and the lady was very polite . excellent service .went out of his way to ensure we were 100 % satisfied good service . cus the person i spoke to was helpfull and the same for xxxphone happy with the service . received the service and answers i was looking for ,query was delt with because gpht was a good service because you are as a company actually unhelpful !and will be making a formal complaint regarding the way and how i have been treated with this phones issue ! i was fully satisfied with the service i 've been with you for 15 years and the service team have always been very helpful and efficient .on this occasion i received some great advice and even managed to reduce my bill !this sort of attention to detail and service is why i intend to stay with you for another 15 years .regards , nick excellent service good customer service beyond expectations . i rang today to upgrade 2 phones .one was smooth , but the 2nd conversation a disaster .i was kept holding for over 17mins whilst your colleague mumbled unintelligibly about waiting for systems to load , so i said i could not wait and rang off . sold me product that didnnt have e mail incuded or blackberry messenger .hopeless . . the operator was pleasant , admitted he did not have the answer to hand , was apologetic at the delay ingetting the answer .he put up with my vagaries without being condesending making it an enjoyable !and stress free excercise , many thanks . there 's no such thing as perfection , so no 10s !q3 - my rating of 8 is because the gentleman 's accent was hard to understand .not a criticism of an accent but maybe slower clearer diction would help .my problem was sorted so i 'm satisfied . the advisor gave me fals information ,one had no idea what i was talking about ,i have waited for a phone call that never came you said 3 questions , that 's 4th ! the lady on the phone did not seem to care both ? ? s delt with . it was average felt like nobody would run the extra mile for customers ! for being clear and helpful good response , and hopefully a good result bcus i was informed clearly and given advice that was satisfactory to questions . quickly and politely did what he was instructed to do ! poor scores due to the problem still being unresolved after 3 days . because it was handled effectively and efficiently . because my request was simple ( resetting password to access online billing ) issue not resolved , not received promised email , poor english speaking and understanding of my english i phoned thismorning and asked to have the restriction taken off and the person i spoke to was not helpful . the girl was very pleasant & helpful . did not find the person on the other end of the phone 2 be very helpfull in fact i told him the solution 2 my own problem read my last 4 text nothing in particular i was sent the wrong thing by mistake but that 's all be resolved now which is great thank you the adviser dealt with me quickly , efficiently and cheerfully .thanks very much ; ) x very good customer service , sorting out my problem . 0 efficient fast service answered my questions quick and offered me alternatives . because the guy at the blackberry support team was rude , and never called back when i asked him ! ! now i have ran out of credit and i ca n't call back , i am livid ! ! ! ! ! my query was handled to my satisfaction .now can this stop please ? good customer service good service egypt call center the chap resolved an issue which was ongoing .he did so quickly and intelligently . have n't been able to solve the problem yet , would of liked it resolved there and then no need for sarcasm , i have had no end of problems with dongle and cannot get help from call centre , the reason i am with xxxphone is the previously good customer service that is sadly lacking ! good service when i bought the i phone over the phone it took nearl 30 minutes for him to complete the paperwork .i received the phone on wednesday and still waiting for the micochip probably next week - pathetic ! disappointed with network coveragebeen given a suresignal that despite hours troubleshooting still does n't workpromised call from support that never happened 10 i am not happy with my price palnned it is just far to ex good staff happy with service & dealt whth quickly answered all my questions quickly and with a friendly manner . very helpful and quick did n't keep me hanging about on the phone i phone xxx up to pay for my blackberry service to be activated ant the bloke that was on the other side of the phone put me on hold for 7 minutes so i was n't happy at all call and i will explain the matter was well handled , advisor was very helpful to my situation and explained everything in detail to ensure i fully understood the process good service 10 the first should have been lower since this is the fourth issue within our first month ! your representative was ver helpful and dealt with my enquiry accordingly no reason all was based on their reply 2 me .they should have more information when fodadone customer ask a question reg their bill or package , it should 'nt be a problem for xxx to find out and look back on previouse changes .have been waited 2hr 20min last week as nobody could help me but instead just transfer my call to 8 different departments . very good servise . caroline (your cust support rep) was very efficient and solved both problems immediately .a credit to your team .my initial 8 was because the original issue ( overseas call barring )u was discussed when i transferred from o2 after 10+ years .it really should not have happened in 1st place . just my view sorry no more time helpful consultant i was very happy with the service good customer service all my question answer very helpful the advisor was very helpful after being told online and on phone of my upgrade date .this was postponed 2 days later for a further 14wks , without notification .u were unwilling to waive a 2 week window to a good pay monthly high tariff customer whom has been loyal for over 10 years !disgusted ! good service efficient service the issue quickly resolved and to my satisfaction adviser was very helpful however problem was not sorted i was given a sure signal device free of charge as a gesture of goodwill as i have practically no reception in my new house , although they 're still not in stock you are very helpfull first time i have had a problem and it was dealt with quickly and efficiently . no everything i asked was dealt with efficiently and your operator was very friendly simple request completed quickly ( ish ) and politely . because the experience was so awesome it deserved an awesome score andy the person i spoke to was courteous , efficient , understanding , english speaking and in an english call centre , empathetic and turned the situation around to help me and offer me a solution ! tried upgrading 10 days ago , have ever since tried to change phone ( same day ) seems impossible and is really annoying having to repeat myself 100 times and still do n't have the phone i want ! ! ! the agent listened to my problem offered a solution and implemented the solution very efficiently the service that i receive from the customer service team is always of the highest quality and sometimes it even exceeds this level ! ! i am waiting for a refund for a phone that was sent back , but as it had been passed across to the investigation team he said he would get 1 of them 2 call me back .but no-one has called me back .i have had so many problems with my new contract that i am currently writing a strong letter of complaint 10 the individuals i spoke wuth were very amiable .but i had to ring back twice as my call was disconnected when i was transfered to the technical support team . disappointed that the battery on the phone is n't under warranty considering its on a business plan & when purchasing the phone i was told that it is suitable for my needs .the chap that i spoke to today however was helpful . why should i pay one pound fifty for a statement because you want to go paperless , no good for me i have been a good customer of yours for many years and you did not even ask ?you just stoped sending them , i will be leaving xxxphone as soon as i can . good friendly service . a knowledgeable assistant answered my query . good service and it resolved my query . my issues had to be sorted over the phone as i could not do it over the internet but the help line did sort the issue because it was a good service good coverage .competitive pricing empathetic staff who take the trouble to explain very pleased with the service over all the service was prompt and very helpful and the customer service lady was polite and very helpful then the upgrade team member was great 10 out of 10 excellent service advisor helped as far as he could but still have decision to make re staying wid xxxphone . i received very good service ! my bills have been very high and i asked if there was anything that could be done about this and the lady was unhelpful ! told u in my 1st text helpful relaxed approach succinct , fast and accurate response . i thought the staff was polite and answered all that i asked in away i understood because this is what i thought very good and efficient service i phoned to change my direct debit .which hopefully has been done .please stop these anoying texts . the reasons for my ratings are the two people who i spoke to did there very best to help me with my problem everytime i have phones xxx with a problem they av always sorted out and are very friendly she was polite , understanding and she answered all my queries operator could have been more intuitive , she mentioned a downgrade , but did n't follow it through 1 .the advisor , caroline , was helpful courteous and knowledgeable , with a friendly manner .2. very quick resolution .3. never had a negative experience when calling an advisor .4 . would advise anyone to use xxx , great provider : ) he was efficientpp 9 i was annoyed at having my service disrupted for no reason but they dealt with it quickly just good customer service good service very friendly exelent service it has taken a week of calls and me not having a phone for your staff to do their job properly .if i was this rubbish at my job i would of been sacked a long time ago .words can not say how angry and let down i feel by you .i stayed with you as i have never had problems ( since yr 2000 ) but i willbe leaving at the end of this contract . issue dealt with quickly and efficiently the adviser did n't make me feel like a customer , he made me feel like a number and could n't give a toss if i took my business elsewhere .also i 've had enough of xxx , i been with you for nearly 6 years and you do n't communicate with your customers when things change .can't wait to get out of my contract . 25 minutes no joy what a waste of time + my money . honesty ! been waiting for a new phone for 5 weeks .still not resolved ! the woman was very helpful .although it takes ages to actually speak to a human listened carefully , explained fully . 10 a mobile phone company that cant be reached by phone ; that ca n't manage to activate a phone in 6 working days ; who have shop staff that can only do the standard activation and if that does n't work are seemingly unsupported with no escalation procedure and have to rely on the good will of service support to get customer assistance : that in between serving in the shop .and that sells something they call insurance for immediate replacement , but the replacement for a bberry is a bog standard mobile phone - hardly insurance for continuation of use for a business user who relies on their phone is it ?absolutely appalling . very satisfied 10 .he was clear , very helpful and encouraging as to what i needed to do . 10 is not enough prompt response , helpful and personable operator and quick resolution of my problem . because i think xxx are a very good mobile operator and have been with you for a very long time , in fact when you first started . very helpful advisor , thank you x 10 the customer service agent who served me was of great assistance in particular i would expect this level of professionalism and reassurance each call . got upgrade but was n't able to register my new microsim via the xxx website as it was n't working personal opinion no assistance provided at all nor tried to solve an issue for which i called xxx has included a package than i never wanted nor used and i only found out this week but this has been going on for long time ! ! today i got only part of refund instead of total refund ; this is stealing from customers and taking advantage of my trust in you ; i 'm a customer sine 10 years with large bills ... 9 being a business customer when i 'm not and finding out worthing branch did this for commission !then being charged vat on top of the phone price ! i am very satisfied with xxx i 've been with xxx for 5 years and when i 've had any worries or quarry 's the customer care have got to the bottom of it ! ! things worked as planned i asked an operator for a data and call plan while i 'm in new york for 5 days .i was on the phone for almost 15 minutes she obviously did n't know what i needed i then got cut off very helpful they dealt with what i wanted i found your service very very helpfull i was very happy with the help i received , agent couldnt do enough to help & resolved the problem , very polite with excellent manners i have always had polite and food customer service from you and am always telling my friends about you . you 're customer services are always very helpful and polite . guy was very helpful on the phone so now i 've done this can u give some discount for my next upgrade =d.as i want to bring it forward so i can purchase the new iphone with xxxphone i was offered to pay 3 months instead of 4 months to close current contract , can u make it 2 months charge ?that was the point of my call thanks i had a good overall exerience with the xxxphone team .now please stop asking me questions . the operator was n't pleasant , very abrupt and moody to many ongoing problems with handsets , customer service and website that i ca n't even register on ! ok thanks the problem of not being able to send and receive picture messages is still not working i have now been advised 4times and assured the problem is sorted and it will work again why do your advisors not know how to deal with this perhaps they should call me on 07971167821to try again thanks adviser was great !disappointing that registering with xxx website to get btopenzone was so complex . i was happy with the pleasant and helpful girl who dealt with my enquiry .the outcome was very satisfactory and for once i felt like a valued customer and not an encumberance thank you . very nice operater and friendly but i hate the automated bit at the beginning giving pac code to bring existing number over to xxx . a very friendly service & helpful because i needed help with my bill and i got all the help i wanted .was very pleased . adviser difficult to understand and impatient attitude . i find your website very unreliable & unfriendly .i 'm not blaming your agent . the person i spoke to was very helpful she explained everything nothing was to much trouble in fact it was a pleasure talking to her i was impressed . i have never found your shop at the mall helpfully at all and if i could i would change ! battery on phone not holding charge , customer services said they will send another , 1 week later had to call about it , they said the battery out of stock had to go on internet and order a battery myself , had i have know this last week i would have done it then , your company have let me down badly , when contract up on both my phones , will be looking at other providers misunderstood over the phone ... no very helpful and efficeint lady helpful in sorting problem was not impressed by telephone manner and could not answer my questions efficiently the staff got to the bottom of my enquiry ,though it took an hour , i think they need more ability to make decisions , because it was quick and straight to the point call answered quickly and my query sorted very satisfactorily .hopefully action taken will be just as efficient which was cancellation of dondle - dealt with by email !no response on that front yet ! very helpful and delt with the problem very quick ( thanks xxx ) good quality and service professional and xxx cares i find the staff friendly and helpfull great response from xxx , helpful operative .dissatisfaction is with the htc handset which has not performed well since i 've had it despite numerous contacts with both xxx & htc . 10 i 've been with xxx for over 10 years and have never had a problem the service that i have received over the years has been excellent ! ! ! 10/10 exellent all round service the advisor was excellent i ca n't fault xxx .i have been unable to pay my bill since aug 2011 .due to being run over in a road rage attack .my phone has been my life line .the staff have bent over backwards to help and what 's been the toughest stage in my life has been eased by having my life line .thank you do much . my phone has been playing up , was expecting to upgrade next month .i phoned after seeing that my upgrade date had changed with no warning , and my phone is going to be taken away to be fixed so will not have one to use . it should n't need changing , its xxxs fault in the first place noew i have to go out of my way t rectify the situation no unable to assist.had to spoonfeed and repeat 3-4 times the issue at hand . they did not heip me today because my complaint was handled quickly and professionally yes ive had to make 3 calls to xxx for the same request and it still hasnt been resolved ! at first did not understand problem not bad explained my bill issue q1 i 've been with xxx 4 a long time although i would recommend xxx isant 100 % tesco have started service an alert to stop customers going over their minutes perhaps xxx could show same grace that a suppermarket can the staff were very helpfull i phoned up asked a question about a double charge .....it was dealt with very well in under 2 minutes and i got on with my day ....could n't ask for more the gentleman i spoke went out of his way to explain everything to me an saved me money on my tarif an was very helpful good serviced did what i asked just like xxx been with the company for 8 years did n't get a call back as promised and was cut off on my initial call .have to tell staff to put exact details of my call as future calls or any actions this call mean reiterating and in my previous experience running around stores to sort problems that can be dealt at your level if needed to . i get help and answer to my request , you all are very patient and calm x spoke to a very happy person called rachael , she helped me with everything i needed . as i was told this would get me my freebies as dnt no how to use hand held(pc ) fone . the call was very positive in every way possible not one sense of negativity .. ! i felt that stephen to whom i spoke was very helpful and courteous and tried to find a solution .however , i am still struggling to maintain connectiin with access to texts etc and voice calls whilst i now wait for royal mail which based upon their current performance could be at least two days .i am reliant upon the phone for business so it concerns me and i am now looking to other providers to enable me to move to a better sart phone to satisfy my present and future needs . helpful , efficient service .could n't have asked for anything more . i was satisfied with the service that i receive ? oh please !do n't make me have to give u a bad rating : ) on 5 occasions the adviser told me the problem had been sorted , on 4 occasions it still was unresolved . yes , if somebody calls me too technical .no solution found to problem . we are less than a month to upgrade on the net however , you are unwilling to assist .i am without a tool to convey emails and going abroad next week .we have 3 accu the services settings had changed without my intervention/ request the feeling i got was that it was my fault poor customer service at the office now very polite and helpful because my experience with xxx has been terrible and you give nothing back as a company for example i was over my bill for the first time and i renewd my contract and i was still charged and i was coned by some website and no help was giving just phone calls telling me it must be paid to sum it up xxx is utter ballocks 10 he did what i asked for . the lady that helpped me , was quick and on the ball 2 all questions i asked her .very good & on the ball & very impressed , ive also told family & frends how good xxxphone is top marks 4 a top service .thankyou x the advisor handled the call efficiently , professionally and gave confidence that the issues raised would be resolved .he was also friendly and extremely helpful . i rang you twice to sort out a problem of not having internet .the first call i was given the wrong instructions then the second call i was told to take the battery out of the phone then switch it back on ? ? ? ? how would that get the internet working ! then finally i was put through to a man who sorted the problem in 2 mins who i give 10 10 and 10 on the recent 3 questions .the second woman i got didnt seem interested in helping sort my problem at all i was asked to because the customer service is brilliant .the people work as a team which means a very well run business the lady who dealt with my query had a very nice telephone manner and was extremely courteous . the problem i had phoned about was totally resolved .she apologized for the inconvinience xxx had caused me . 0 1 /do n't know if its resolved yet . the lady i spoke to was named pauline .and she was very polite and extremely helpful .and is a credit to your company . extremely pleasant and efficient lady dealt with my problem . have done this already quick answer.clearspeaker ,presise questions ,politeness ,quick remedy good customer tecniqe problem resolved quickly . very helpful good outcome but was left holding for a long while she was able to tell me what the problem was and how i could avoid it next time i have been a customer for 15 years plus .always had good helpful service .uk call centres and friendly in store staff .would recommend to anyone . person on end of phone really helpful and knowlegeable and patient . your customer services , in my opinion it could be the worst in the planet .i did complain twice and nobody came back to me to ask any question why .i do have 5 business lines and based on your service i will move them from xxx as soon as i can.your interest is only money , not the service .your staff is rude , uneducated and unproffessional because the person i spoke to was not helpful and was rude i like xxx , but i have 2 things i do n't like : 1 ) 3g coverage is not great , many locations it goes off .canary wharf for the longest time had network issues and even st paul 's - these two are primary financial services areas and network should be flawless in my opinion in these areas .2 ) i find some of your competitors offer better pricing - atleast on iphone plans . over hour on phone .cut off .twice .denial of sure signal issues .read my account history . nice girl on the phone ..problem dealt with .sorted it is as simple as this .i can now browse any website i want , thanks to the agent who was really helpful and polite . call took ages and had to go sit on hold etc but girls dealing with it were helpful , english and tried very hard which was good the man who served me today handled my query efficiently and politely , that 's all i ask really ! he was very professional - you should listen to the tape and use it for training .i 'd hire him tomorrow . very helpful lady , who undertood my problem and dealt with it promptly and pleasantly , thankyou . guy on the end of the phone was good but i was told that the ipad would be delivered on 1/2/2012 and i took a whole day off .very annoyed that it was n't delivered till 2/2/2012 seamless upgrade info sought was readily supplied . the lady who took my call was n't very helpful .i called to inform her that i had a call from a so called representative from xxx asking me how i was finding my service .she continued to tell me that the company that called is not part of xxx .it 's an outside sales company that just happens to have acess to my account details .she had no real explanation and did 'nt seam to care .so in general i was not happy with her service or that of xxx in general and am considering switching service providers . everything was handled perfectly . the adviser sorted my problem quick because i have no internet ....one phone is n't working because of a mix up with billing ! they did what i asked quickly and efficently i just know that i 'm a demanding customer who expects the appropriate level of service when needed . you keep texting just to get rid of you good bye that was what i think of the service very gd the man i spoke to was very helpful and polite the help i received was spot on .the service from all the operators in uk is **** , but sometimes is understandable . the girl was very pleasant and helpfully i have always found the staff @ xxx to be very helpful , polite & friendly .on this occasion you were unable to resolve my problem as the fault appears to be with google . took a week for my problem to be finally posted , and i was the one doing all the calling , and waiting .no one rang me back when they said they would the lady was very helpful i 'm completely dissatisfied with your service and extremely unhappy with my current situation and am considering terminating my contract asap very satisfying goof service : ) the last person i spoke to was very helpful and gave me a full explanation to my query and helped me understand why my bills were high .the 2 advisers i spoke to before this did not fully understand my complaint and i found i was hitting my head of a brick wall talking to them .that is why i went with another network .please send me my pac code . great service , friendly and very helpful . when i called and got through to an advisor she could n't get my details up and was asking me if i 've changed the name on account etc . told me the name on account was mr burns , a name i have never heard .not only was this annoying it showed that accounts are not that secure as this was clearly someone else 's account the advisor had in front of her . poor service nice understanding adviser yes the lady was helpful but my problem was not solved at that time . 10 i feel the service provided by xxx has been appalling in relation to my recent objection to the astronomical cost of my bill .i have n't even been able to get a copy of my contract sent to me as i need to request this by email or phone .this is frankly appalling .i was n't notified of my extremely high usage over my agreed tariff which is simply daylight robbery .i can categorically say i am so unimpressed i have convinced my entire family of which there are 5 to change networks at the end of their term . efficient ,helpful ,and pleasant adviser .been with xxxphone over 10 years ... no complaints so far : ) i was on the phone for two hours and spoke to nine different people and query is still not dealt with .a call back from you to discuss will be good . pleasant helpful and courteous every time i ring xxx i 'm always greeted with a helpful and professional service - nothing is ever too much trouble and problems are always solved to my satisfaction - why look at another service provider if i constantly get this - brilliant keep it up thanks i did in my reply to your last text !perhaps u should read lt . service was good he was very understanding no lindsey was very helpfull but i did not get what i wanted or it would have been 10 's . 10 not able to upgrade my phone on line must wait not waiting gone to orange will cancel contract when comple phone answered straight away .very nice lady who sorted the issue in minutes .a+ the getlemen was really helpful and was brilliant the guy who handled the call was nice enough but you have n't resolved the issue and i 'm waiting for someone who can resolve it to call me back even though the course of action is clearly written in the notes . the person i spoke with ( ian ) was unwilling to listen to common sense , was clearly trained to operate to a script and simply recited policy as his excuse .ultimately i will leave xxx due to my experience today .it was a hugely and necessarily frustrating experience that has cost you a long standing and significant spending customer 0 for problem was resolved quickly .any more questions ? the as advisor was excellent but your computer systems was slow getting the info i spent a long time on the fone , being transferred to all the wrong dept , only to find that it was a complete waste of time n energy .i wanted to know the price of a blackberry 9860 n after getting all sort of confused advise was told u dont sell it on pay as u go !my last bill doubled only to find out charges were incurred that should not have been .i made a request for a battery n a lead for downloading from the computer , never received anything .after getting a txt to say that these had been dispatched .i 'm truly fed up ! have been a loyal xxx customer for many years , n definitely the info i get is contradicting n confused .i have a disability which makes me home bound often !when i get to the v store i get told to go online or fone .when i speak to u i am told to go to the store ! ! ! how ironic can it get ! ! ! no thanks i wasnt able to cancel my contract from the advisor ermm well xxx are good but signal comes and goes . . first thing i do n't like ` finally ` i am doing you the favour in replying to your text in the first place ! ! assistant extremely helpful .problem sorted with changing phone .kept up to date via text messages no am in work now i just have no problem with advisors its just being able to get to talk to the advisers that 's hard she was very helpful .annice to talk too. i wish more poeple where that helpful i had excellent friendly service and my problem has been resolved . advisor seemed lax .xxx is the best supplier . the person i was speaking to was kind polite and understood what i needed even though i was uncertain of the internet data i needed .it was a great call i had an unresolved issue .first .advisor messed up .2nd advisor sorted it swiftly and professionally . the lady serving me today is very kind , helpful , and efficient . friendly chap and helpful too : ) yes poor service yr rep was professional but not resolved to my liking . ! what s this ?free consultancy ?im busy fast efficient service , and helpful staff member .wish all call centres were that easy to deal with ! when enquiring about billing problem i found out i had ten pounds a month taken from my acount .this for a service i never knew i had for 5 years .i could never have used the on the handset you provided .despite being with xxxphone for probably 10 years + that ammounts to fraud and i aim to take this to my solicitor.asfor your customer service i was treated with complete disrespect and no compation good fast service quick , informative , friendly comprehensive service i thought the customer service was helpful and friendly excellent service all round because when i first enquired i was given the choice of choosing the colour of phone but only to find that the shop did not have .though the gentleman tried your other shop but i could have thought that they should have known their stock levels also should have been given the opportunity to come and swap back the white phone with a black one i wanted when available as i had requested to keep it sealed then bring it back when more stock was available .generally the staff where very friendly and we enjoyed joking but took very long to be served . no excellent service from a very capable member of staff whose name was april .she made everything clear . very helpful and polite to customers tanya was professional , knowledgeable and really friendly . i came away really happy with the service she provided .thanks good quick service ben was friendly , polite and knowledgeable about the product because i went in with a problem ..had some questions anrwered .thenended up with a better deal . .so very happy . cynthia , the sales assistant , listened well , gave me good advice , was very patient + helpful .the scores are for her .give her a bonus ! advisor was very helpful i went into the store at cirencester unplanned .i wanted a white iphone my local store did n't have one .peter in the store was very helpful he sorted everything out i needed .very effectively and efficiently .i also enquired about ipad which i was given all the information very clearly therefore i had a good experience coming into the shop . 10 excellent service , very helpful and took time to help and explain overall a good service but always room for improvement the reasons for my ratings are that the xxx sales advisors were very helpful , polite , quick with imformation and knew alot about the phone i was purchasing . forgot to take memory card from old phone which they bought back from me and it has been impossible to contact anyone at the store to retrieve it and its probably too late now so i have lost all pics etc because they ca n't be bothered to answer the phone not impressed always had good service until now service was good , slightly rushed .dealt with quickly , good personnal customer skills .generally very happy . i would recommend your store because there as a nice atmosphere , nd because your member of staff ashley was a very nice person i went in to the xxx store in witney to change from a sony ericsson to an iphone 4 i was greeted by danny who was a customer assistant , danny was very helpful he knew what he was talking about he was able to answer all my questions he was very friendly as i find all the staff are at the witney xxx shop i walked away with my new iphone 4 and did n't need 2 pay anything up front just a straight contract and i do n't think danny is da elephant man he 's more like a bit of matt lucas and alan carr he was very funny and made the purchase alot more easier .i would recommend switching to xxx to my friends thank you again lovely people .explained pro 's and cons of each phone i was looking at .no pressure to buy one over another and ultimately saved me money .very happy customer ! problem solved after much patience from chrystal the lady in shop . i used to be with orange but the service and customer service was appalling .i went to xxx purely to enquire about cancelling my contract with orange and moving to xxx .the customer service before during and after was outstanding ! ! mark and scott could n't of helped me and my husband more ! !thank you xxx ! ! ! nope very informative and laid back service from assistant was honest and accurate he did n't try to get me to buy something i did n't need .rare these days ! 8 do not like the phone store experience at all they lady was very helpful on the phone on this occasion .however overall i am not impressed with xxx and will look at different networks when my contract is up i have been told since i had my cotract that i could upgrade online from july 2012 and now im beeing told becuse the so called promo has ended i now have to wait till november and i wasent told at any point it was a promo why was i being told i could upgrade in july if it was only a promo that ended b4 then i cant wait for my contract to end becuse ur customer servise is below poor and il b takin mine and my partners contract to a difrant company i am very disopointed thanks for nothing xxx and il make sure we will never use u again thanks for the hasle really apreshate it ten the situation was resolved in nice and plesant manner . i got what i wanted no probs ratings would be higher if it was .ntfor the hopeless automated payment line . ur c s team r excellrnt..but cannot work out my pnone bill ! ! ? ? chris very pleased with service levels as long standing customer who remains loyal . because the women on the phone was really helpfull and dealed with my problem straight away very helpful .kind .considerate .not required but appreciated very much . 1 one **** up after another from xxx ! ! !i have today been informed that among other mistakes you have majorly overcharged me last month by not applying a discount you promised .and because you refuse to send me a paper bill how am i supposed to know when you make a mistake with over charging me ! ! ! ridiculous service i will always advise people against using xxx . the chap tried hard to answer my questions and found a solution to the problem going forward . a lovely friendly person on the other end that was their when i needed him thanks because it was good service and she did as i asked she did n't know what she was talking about .shehad to go check with her supervisor and then came back still could n't do anything for me and gave me completely different information to other colleagues i spoke to last week ! coverage of signal is disappointing . well firstly it was good to understand the helper very polite billings enquiry was explained to me clearly , i have phoned two prev times to clarify this but operators seemed unclear and unsure .upgrade query was dealt with even though not entirely happy with options .generally professional , helpful and precise . my query was not resolved due to there not being a reasonably priced data tariff for me when i go to the usa got questions sorted quickly and politely xxx have always be understanding and supportive .complaints and problems are dealt with satisfactorily . advisor was great but automated system to get to speak to one a nightmare ! the man on the phone was very hopeful no i 've had enough now ! ! you solved the problem quickly and efficiently just good at her job the lady was polite , respectful , competent and very friendly , plus she sorted out my problem quickly and efficiently .therefore 10s all the way . because you asked for feedback . calm , informed , dedicated to fix the problem both in store and by phone the advisor was very helpful and seemed like he wanted to help me and did what he could , although the outcome was n't much help to me . i yer overpriced mince enquiry/complaint was basically ignored with no sympathy for what happened and advisor used a lot of jargon and numbers which had nothing to do with the issue . i 've been a loyal xxx customer for 4/5years and expected something in return for my loyalty .the phone in question has caused me a lot of bother recently and in turn , cost me a lot of money .i will be patiently running out the remaining months if this current contract , and will then choose a different network provider .in this present climate companies should really be hanging onto the customers they have , not putting them off and forcing them elsewhere . i got most of my questions answered but still not 100 % sure bout the out come i have rang xxx many times today they tried to be very helpful however one of your employees did put the fone down on me ! service was excellent good cust services , easy to understand , solved my issue reasons for my ratings are the call advisers are always helpful and friendly ,xxx give me more time to pay higher bills and also xxx signal is always good . i 'm 42yrs old @ i 've been with xxx from the beginning .changed number once but what a service also i 'm a mclaren fan i would never change charlotte who i spoke was extremely helpful and friendly throughout .she managed to resolve my query . very disappointed with overcharging good customer response because i have been with you since i was 18 am now 47 apart from your pricing ?xxx is still the best these texts are driving me mad - please stop-thank you this was the best customer service advisor i have every had the pleasure to talk to and the most efficient and although i had been fobbed off continuously by numerous other xxx personnel over the last year sophie had been the only person with the knowledge and ability to sort a problem all with great flare attitude and is a real asset to your company and could train the rest of the team ! ! good and prompt service , very polite and helpful assistant . repeat faults and being over-charged which ca n't be restored until the following month but helpful friendly staff because the advisor that helped me was extremely helpful and did not waste any time fixin my problem and made sure i was happy with everything could n't have asked for more . i have been unhappy with my phone since i had it , it has been changed a few times like for like .you have given me a lower model in the past for with i am very grateful .now my phone freezes again and i dont want another of the same , i was requesting a cheaper replacement .i understand your like for like policy but thought due to the history of this phone you might help .i have been a happy customer of yours for nearly 20 years and will remain.thanks lack of insight by customer care professional regarding my value to xxx .as .long standing valued customer i should get some preference with respect to upgrade needs and general dissatisfaction with current handset . emma was very helpful , friendly and overall a pleasure to speak to .she quickly and efficiently dealt with everything and also quickly rectified the problems . quick service friendly did exactly what i asked very helpful thank you because i never get up date or even told all the options before committing .i also feel that i have no incentive bring anymore phone over , nor do i feel that you could care less either way .alan brown i did not feel reassured following an upgrade phone call 10 rude staff and faulty phones worst service xxx coz u asked for my help no excellent customer service because you solved my problem the lady i spoke with went the extra mile today .ihad a big worry and within 10mins the lady had found a solution and implimented it .ihasten to add on occassions i feel like i talk to people either with lack of training or lack of manners and diplomacy ,depending on the subject of my call .thelady i spoke with ,the call should be traced back and she should be correctly rewarded for her efforts i 'm not going to write a text if you want to know why one of your valued customers is upset then have the decency to call me ! ! ! the service received at the start of my contract was extremely poor ! ! !so i would not recommend you for this reason .xxx have also raised the price of my monthly contract for unexplained reasons , unless i noticed xxx would have continued to charge me this rate .i ca n't wait for my contract to expire because your signal is **** ! ! ! got cut off twice may have got wrong interface with xxx .chap in shop did reasonably good job to discover issue but missed out a heap of instructions so i wasted a lot of time .more time wasted waiting to be served and even more trying to find shop phone no .in desperation called 191 once i tripped over number .bloke at end of phone sorted thing immediately .v satisfied but what a palaver .need phd to put together the whole way of addressing problem .why is it so difficult to get things done ? happy with the final outcome from my query .dealt with well by the person on the phone , would have been easier if more information would have been on the website . due to a very poor level of service i war forced to ring xxxphone again.thegentlemen who took my call today was polite and extremly competent ,unfortunatly his high level of service showed how poor the original call taker was ! knew what he was doing - could address the issue 0 phone answered in quick time , ,operator polite and helpful and offered to find phone on for me good service on this occasion i could not think of anything i was not happy about no coz i think ur advisors do a gr8 job . it was hassle free and without error the person i spoke to was very helpful but unable to explain my query , not her fault but seemed to be a systematic problem all round good service . the operator hung up on me you were very helpfull and replite thank you good service 0 short call , simple answer so not much to go on . exerlant service because you asked me duh ! !!! no network coverage yet again already been 2 day r u giving yiur costumers compensation for it i have been with xxx more than ten years and i found out just today i ca n't upgrade my phone six months before contact end pleased with the service i will when a manager calls me , which if it is like complaint emails wo n't happen no only been with you since december & this is my 3rd htc & this one is not working properly & xxx are not very helpful & customer care is awfull . helpful advisor but overall customer experience could b better he explained why the price does not show correctly 10 the customer service advisor was helpful , very well spoken , dealt with query and problem very efficiently and promptly .excellent stuff ! the enquiry i originally called with was immediately transferred and both people i talked to repeatedly kept changing the subject to a less appropriate one .my original enquiry was not solved to the standard i would expect from xxx considering your status and my time with the company , i genuinely expected better help given my history , however i have continued to buy from xxx ..loyalty ..regards , mr h clark . i do n't think my new contract has bin delt with it was n't the advisors fault he was great but i 've still got issue 's with the contract and would like a call back from the management team asap my request was coped with well but eventually took 2 calls to actually achieve the desired outcome . totally dissatisfied with the iv'e been treated by xxx .very poor 4 a customer of over 20yrs standing . quick , simple response and relaxed personable assistant . beyond my needs good service having been a customer paying a decent amount each month for 6 years you were very un accommodating sadly so i will change provider and get a better deal really pleased really good info and help . she was fast , efficient and resolved my problem ! i have been undecided for a while about an upgrade , options and speaking to danielle helped me to come to a decision on the phone , package and everything that entails with upgrades etc .with everything that has been happening for me lately it has been a refreshing change and hopefully a good one in the future .i know i could get a better/cheaper package elsewhere , but the fact i have been with xxx for so long and keeping my number etc has also been a big deal breaker . because it was friendly help and satisfying answers after numerous attempts to register my credit card and it being rejected i rang xxx and was told that it was probably because my bank had blocked it .i rang my bank and they denied this .i rang xxx again and was told that because my attemps to register were numerous i would need to change my card at the bank or use a different one or use vouchers for topping up the customer service was very good no one seems capable of helping just passing details to someone else , who then ask the same questions .i have been trying to sort the problem out for a week , being told someone will contact me soon , but it never happens .i 'm now looking for another supplier after three failed attempts to rectify my issue , i finally found someone who could help .which they did with immeadiate effect , shame it took so long to find the right individual . 4 the customer rep spoke politely and was patient and efficient . the person i spoke to did n't know what he was doing.changed the numbers incorrectly , leaving me with a non working pay as you go number and the new number on the wrong sim card .left me waiting on the phone for over 40 mins and then i had to phone again to find out what he had done as he messed them all up .wasted about an hour of my time due to not knowing what he was doing . the customer service was excellent , would recommend xxx i would n't recommend xxx to a friend , your customer advisors are poorly trained and told me different things , i 've had my new iphone unlocked when i wanted my old phone unlocked and i got 6 different advisors telling me different things , most of them did n't know why and left it at that .so now i have an unlocked iphone which i am very upset about , and if i could i would break my contract because of your awful customer service . the lady on the phone was pleasant and helpful also any problems i have had with xxx has been delt with answered my question but not warm xxx are verry helpfull .havefriendly staff and try there best 2 sort things out for u i was very impressed with how quick the phone was answered , when i was put through to sadie in collections she listened to me and they was so quick to help me and she was very polite and so helpful , i am so inpressed with the service . very help full because my account with you has subject to fraud twice in 8 months you have allways looked after my needs keep up the good work quick responce and sorted out the problem quickly i find xxx a very poor service provider , there internet supply is poor , they have a habit of over charging on bills and i have had a very poor experience with many team members and found most have an inability to provide explanation to service problems , i will be switching service providers as soon as my contract ends . without internet access & mobile not easy to report stolen phone the menu took me through to wrong desk , but call handlers were friendly enough .did n't feel i was being offered a deal as a long standing customer , but my questions were answered u r the best service ring me and i will new customer 1 st phone call to xxx resolved in under 5 mins service excellent originally called to enquire about a duplicate sim card to install in a slot in my car , first person transferred me to the wrong person , after two times being put on hold the third person informed that xxx no longer provide a dual sim option due to misuse ` by criminals ` i have been a xxx customer for a great number of years and did not intend to misuse the sim card but have a genuine need for one .this now requires me to look at alternatives to maintain communications while mobile .please feel free to call to discuss this further when i can give a more detailed explanation . order a sim card last thurs not received as yet .givenwrong info last thur rang and complained on mon stil given wrong info.irang 2day and spock 2 a nice gentlman who said the sim was never orderd and that i cld hav got one from my local shop.iam not happy .wewil c if the sim comes 2moz.iwont b holdin my breath 1st time i called not as gd as the second time excellent service . 9 there is a problem with dropping calls on a very regular basis ( 5 per day ) with this type of blackberry and the xxx network . very good customer service , friendly , efficient , wanted to help , and double check , explained what was happening and why . xxx has always been helpful and has always helped me 2 the best of their abilities ! because my laptop dongle contract had ran out and i wanted to stop the payments as i do n't use it any more , so i rang up said want i wanted to do and the guy did it , no funny questions , no mucking around , he got the job done quickly and easily . exceljant service from your upgrade team who recently helped me upgrade my phone and price plan for the best deal to suit me and your customer service team when i have any queries they always do their best to sort it out .thats why i ha~e been with xxx for over 10+ years . xxx increasingly difficult to deal with .lost a five week old iphone 4s .insurance not been extended to new contract but on my paperwork .sorted after some issues including making separate card payment that caused my card to be stopped !replacement phone did not arrive on the paid for saturday .a nearly new ( ie repaired phone ) delivered on tuesday to replace the lost one which was five weeks old ! another handset delivered on the wednesday .waited to be asked for it back - nothing !so i called you .first call dropped which is not unusual for me despite having the xxx thing attached to my router .second call dropped as well but called back this time .now waiting for a call to agree when this handset can be picked up .frustrated with xxx yes .the second person i talked to was efficient and called back .him 8/10 xxx 3/10 the number of options you have to go through before getting to speak to someone . i did n' t get an' answer for my question , your advisor was very helpfull but my problem is not resolved a very pleasant helpful person my call was answered qucikly , my query dealt with efficiently and my advisor was polite and helpful ... nothing to complain about ! efficient . fast response problem sorted in minutes have always found the people nd service to be sound ! the 8 was because i feel xxx do n't tell you things you need to know until it 's to late .the 6 was again because i felt left in the dark and only found out about certain costs once my phone was suspended .but the 10 was for the man i talked to today explained everything and helped me to get my phone back on . i got fast and polite response the service i received in the wellingborough store by dan was second to none he tranfered all my data as requested my number was changed immediately i will reccomend xxx to all my friends cause your adviser was **** and unhelpful 0 the guy was willing ,and very pleasant and helpfull because you 's are the best network . excellent and friendly felt let down with the service i was offered , my screen is smashed and has been for awhile , my upgrade is du in 14 days not in afew months , as being a customer for a num of years a bit of leniency would of been appreciated to get a new phone 0 helpful , informative and sociable great friendly service , and always willing to help .proud to be a xxx customer . good service yes , i 'd recommend xxx overall as the company has a straightforward procedure for signing contracts , unlike orange - the whole procedure took over an hour with them .in the end they denied service ( would not offer me a contract ) and would not say why - quite poor customer service .while xxx has friendly and knowledgeable staff .the answer of this particular query has a 5/10 from me because it is not convenient for me not to be able to resolve this issue in store - i needed to transfer my contracts under the name of my company and i cannot do that in store - i needed to call customer services only to find out that i needed to go in store and prove that the company is mine and then i needed to finalise the procedure on the phone again - i do n't think that 's sensible , why not do everything in store ?the adviser( 10/10 ) who handled me had excellent knowledge of the company , its procedures and clients , i was given adequate advise under complicated circumstances ; truly flawless customer service . customer service level is poor asked to speak to manager call back promised by end of today again no call back really with we had n't of joined xxx its was an ok service .not so great on my contract answers .but overall it was ok . xxx phone dose not look after there customers at all other net works do take notice the escalation team provided no solutions nor advised or any short term corrections that could be performed .i was not given a time frame as to when the issue would be resolved nor offered a callback if and when it should be solved . no hassale nice and polite. very polite , helpful and courteous poor customer appreciation .poor customer service .not punctual .and u tried to mis-sell me 10 excellent service and speedy i love xxx easy to use and signal everywhere i was happy with the service but not with what iwas required of me 8 because the lady who delt with me was very good and deserved the 10 's helpful , efficient and pleasant . provided no help whatsoever .customers treat with contempt .agreed situation was unacceptable but did n't resolve .told me to go to a xxx shop .very poor and i intend to change provider for my business at earliest opportunity . because of the issue of the phone has been resovled hopefully good service i was happy with the advisor but the outcome didnt really help my situation .having low stock in the phone i have and i have to wait to get a replacement advisers were helpful & informative - and patient ! ! good service every one has all ways been polite and helpful when ever i phoned the employee sounded bored overall good service the advisor told me she would call me back and never did he was very helpful , friendly , informative , efficient and dealt with the enquiry in a prompt and professional manner . 0 very pleased with the service provided the service i received today was excellent : ) the advisor was understanding and polite i rate him 10/10 automated responses to my problem v poor : but when real person involved v good . on more than one occasion you have taken a lot more money , out of my account that was not due and i have become very unhappy with the service you provide if i could i would cancel my contract . pleased overall with the service but not as simple as i was led to believe in the store . your a good network xxx have a signal strength in this area which makes other suppliers not as viable sadly .the reason i had to go to a shop is that trying to deal either on the net or by phone is very frustrating .even the staff member in the shop was getting frustrated dealing with a simple problem over the phone to the service departments .though his service was some of the best i have ever had from xxx . all good .thanku no too many questions better things to do .answered 3 questions that 's enough . 0 zero. 41130 four phone returned without back .called told to go to a local store as they would have one .they did n't and apparantly do n't .please notes on account ! good staff - lady - manager i think ... went out of her way to help - she deserves some recognition all questions i asked were answerd clearly and i was given all the information on all subjects i asked about .the man i spoke to was polite and very helpfull therefore i gave top marks for all 3 questions as i had recieved top service x i have not had emails since 23 january .transfer of ownership took place yesterday and i was assured that i would have email .i still have n't and i understand that you 're closed over the weekends .very poor service .however everyone i speak to is very polite ! just because i was going to leave xxx fone and the lady i spoke to was really nice and sorted my problem without a fuss i rated 9 for q1 because i 've been with xxx for a longtime !i rated 3 for q2 because i wanted to change back to my last price plan which i understand i 'm allowed to do but the code would n't go in so the advisor could n't do it !i rated 10 for q3 because the advisor was excellent . the man i spoke to was extremely helpful and polite , which is the best customer service i have had contact with recently .he dealt with my query quickly and efficiently .as such i would have no qualms about recommending xxxphone to family and friends if asked . everybody are very helpfull and kind 9 i asked a question about weather it would be possible for someone to listen in to my phone conversation without me knowing while i 'm using my mobile phone .thelady on the phone said no .i googled this question and it said it would be possible . was advised i could take my phone into a shop to be swapped .drove through rush hour into norwich to be told that i needed to bring my delivery slip with the phone .so now i have to drive in again this afternoon and pay for parking again to swap my phone . kos u skam me the person i spoke to was polite n answered my questions efficiently . team member made the best of a rubbish set of circumstances to day 10 yesterday 0 not allowed access to my own account on first call ?xxx in general are a very poor phone supply !would n't ever recommend to a friend and wish i had n't ever got a contract with them . good service was happy with advisor just need to slow down and no rush to make sure everything is understood sometimes speech is hard to understand with foreign advisors q 1 8 because i was put on hold & had to ring on another line to speak to line manager because i was on hold for 10 mins which is total unacceptable !in fact thinking about it i should have rated it 0q 2 9 because outcome was adequate q 3 9 would have been 10 if he hadnt tried getting rid of me to start with , by putting me on hold for so long !!! 10 ans to q3 is very satisfied .spoke to three advisers today and all three were able to sort/solve the issues i put before them .they were all polite and understanding most especially the first lady i spoke to at abt to nine this morning .she was friendly and herself and other two colleagues were professional . help on setting email up on my phone you mis sold me a contract in store agreed it was mis sold and are now refusing to give me 3 months of over charging back .i will be reporting you to ofcom at the moment very dissatisfied with xxx ! very helpful with his information all he told me worked .for me to get back on the internet . because communications between you and dpd r **** !have a look at my account 2 c wot i am talking about . excellent service a fair representation of my experience today i 'm going through financial difficulties so have been given required advice only at this stage .no complaints with the service .thanks i have rang up a few time and the persons who helped was very helpful and i felt they went out of their way to help me issue not resolved , hence the very poor ratings .when the issue is resolved to my satisfaction , then the ratings may improve . texts were not being retained and vanished into oblivion !was unable to retrieve them & did not receive advice on how to deal with it . english speaking , efficient , good knowledge and polite i scored 8 on reccomending a freind because i was told when i top up u will double it but then i had to spend 25 pence to call customer service to be told it will double some time in the next 30 days it did n't say this on the medsage i received from you very polite and friendly staff tried to help but could n't get mms activated on my phone . 10 got the impresion that the guy was avoiding my question , saying that i should start from zero again .when asked to put me through to someone eles , misteriously the line got cut off .i would like to invite you to listen to the conversation .thanks . was not really resolved as still have to wait till end of month for final bill your service has continuously cost me time ; lost data and more .when i called today it was to query loss of internet service .i was advised to call from another line .paid for line .i have not even done that and your series of texts followed .wish you really improved service but i have had a rotten service from day one .i am so sorry it has to be said . since the 24th nov you have not responded to my queries re upgrade and i am now waiting for o contract to end so that i can go to another provider . good adviser no i called to resolve my bill no help no manager was promised call back did not receive one i will not pay the bill this month because you asked you offered me an upgrade in february 2012 , when i rang in february you tell me the online offer was just a trail and has now finished .i should have been told this at the time .i now have to wait until may 2012 until i can upgrade my phone .this service is just not good enough .the offer should have been fully explained from the beginning . cos i got threw wiv lil waiting time n the person i spoke to was very helpful x because i thou the service i received was excellent : ) great n quick service .v pleasant 10 the xxx employee was courteous .the query was tackled yet not completly fixed . na operator understood what i was enquiring about & answered question with no hesitation , well informed appreciate service xxx provides .staff always helpful , in shop and over the phone asked for my upgrade one week early as away next week but very unhelpful and said no way .after very long ( 12 years ) contracts with you on direct debits , it sounds petty and unhelpful for a longstanding , good history , customer .enough for me to think about changing to another company . phone had to be taken in for repair again.customer service skills of the individuals was good , but the guy in the shop entered the wrong details onto the repair job .as a result a week had passed by and no-one had contacted me until i chased it up .phone still not repaired .overall experience poor , but not intentional .could have been recovered better by sending replacement handset or treating repair as a priority .whereas now i have to chase up again next week . not satisfied with xxxphone at all .i agreed to an 18month contract .i asked at the xxxphone shop when i was able to get my upgrade i was told january2012 .after a couple of month i go back to get my upgrade and i 'm told i 'm not able to . i had to complain about last bill and it seems they listening this time .even though i still waiting from service center random i was very possessed that the young man on the phone actually listened to my problem and managed to resolve it simply and quickly listening is so important thanks denise because the lady was so helpfull this particular consultant was exceptional in helping to resolve my ongoing problem which was sorted with her. i can not recommend xxxphone to anyone .buying , setting up with xxxphone is a hard grind , ongoing issues for me have previously been poorley handled . 10 i asked some questions and got sensible answers straight away .couldnt ask for more than that the **** was verry helpfull . the lady i spoke to was very nice and i could understand what she was saying an she helped me with my problem poor service and very unhappy with xxx .last contract ever with them . because you have n't helped our business and now we are crippled as a result , if anyone reads these things you 'll contact us asap to resolve otherwise you 'll have 1 less customer because there is a network problem at reading town area , the line just drop while yoy talking and am a taxi driver and i need a good network .nowthey ca n't solve this problem and they say most of the time that there is a problem with your mobil phone and i wanna finish my contract , but my contract ends at june and they last 3months i have to pay full price of the contract .nowmy problem is not having a good service and paying a full price and not paying a half price .pleasehelp me with these problem , i been with xxx for quite long time and it used to be really good network . the young man was very pleasent , polite and helpful and dealt with my problem very efficiently and i am happy with the outcome regards sue carley :-) i got a quick answer and the problem i was having was sorted out right away good service problems with phone hopefully finally resolved with the 5th handset .staff have been really helpful . very helpful lady i spoke too to activate my new sim the caller never asked why i wanted to leave pleased with the service i received polite helpful staff who were able to help me with my queries/problems in an effeciant manner you debited a little money back as you was ripping me off i have been trying to get my phone able to ring internationally for over 2 years and was told they would try to sort it again and told they would see what they would get back to me in 48 hours !i am fed up with this service and have to consider leaving xxx as this is unacceptable and useless ! 10 too busy , sorry . fobbed off with try again at the weekend .website being up graded . the gentleman who helped me had a very good telephone manner . did n't resolve my issues or queries . i won london fashion show tickets , by mistake i ticked the wrong option for morning slot , i wanted to change the time slot .the lady blankly refused !aweful service really helpful staff he was very helpful patient and informative my sure signal is not working properly and the lady i spoke with in the technical department was less than helpful .she was more dismissive and condescending than helpful not minding my loss of business(income ) due to missed and dropped calls . first of all , i was put on hold for 14 minuets and when saying hello i got no reply so i put the phone down and had to ring back and go throgh the same process .secondly , after 4 phone calls within the space of half an hour my problems were not resolved .overall the help from all of the advisors i spoke to was useless !extremely unhappy ! she was very polite and helpful . ŵ advisor was very helpful and even called me back when i got disconnected at first the operator did not . xxx over charged me for mgb data a few times ...first time a call xxx , u admited im wrigth , promise to solve the problem , i follow all the procedures ... two months later nothing as been resolved ! ! !i been advised by xxxf to pay up , and later get the refund , only that was not true , i feel cheated and betraid , i been a custumer for many years as well as my family and a few friends !today the lady from your conpany i spoke to , told me i was wrong when i a few weeks ago i proved i was wrigh ,and xxx admited and promise to refund the money back !it s not the matter of the money anymore but a question of principle ...!very disappointed ! ! ! very professional helped me sort the contracts out and explained everything so clear all staff tell you different things which confuse you on the matter you are trying to solve , some staff do n't listen carefully , you make the customer feel as though they are not being listened to because the system does n't get update straight away , like with my last contract .sometimes staff can be helpful but the past few times they have n't & its very dissatisfiying . the person on the call did not have any idea. .for any question i was put on hold and then the persob came back and finally the call got disconncted without any resolution. . i recently replaced a lost phone with same model as before but now i do n't have any internet outside my home wifi i was advised to switch my wifi off to get outside internet access when i told the advisor that was never a problem before as it is the same model as before i was told that 's what to try and the call ended with still no solution no and i would very much appreciate not receiving texts from you at past midnight getting seriously hacked off at xxxs inability to address a problem .in recent invoices i have been overcharged and have to chase for credits .been sent a faulty phone and i am struggling to get a replacement after being told by one of your advisors it was in hand !i am considering moving my account as i cannot be bothered putting up with the hassle .i have been a good customer for a number of years , i have 2 dongles also that have caused me nothing but grief so i suggest you get someone to call me asap . because i think your customer service is appalling !i also think that it makes no difference what i put in this text as you / xxx do n't really care . i have always received a good service and any problems i have had , have been sorted out promptly my request was dealt with as i required no problems and very professional behavior the girl was very helpful and she resolved my problem no good at typing always been happy with the service i 've had from xxx fone in store or on the phone , wish me bill was cheaper mind .the advisor i spoke to today was very helpfull , down to earth ,and fun ! wish more people were like that .: ) the problem was not resolved after i ran through the situation with 2 operators .i was then cut off so am still with 7 months left on my contract without a phone . found person who helped very quick and efficient and helpfull i rang u cus i cant send or recieve picture messages , nd was told a txt explainin how 2 do so wud b sent to me in nxt hr but nothin , so i ent very happy with the service . the advisor i spoke to dealt with my query very efficiently with a friendly manner which i am happy to say is usually the case when i need to speak to one of your advisors , which is the reason i am still a xxx customer and would recommend u to any of my friends service from xxx staff seems to be getting better . the person i spoke to was unhelpful .it was as if i had called during his lunch break and he did n't want to talk to me .he made no effort to explain a suitable outcome and did not let me speak to explain the reason i was calling !i quickly decided hanging up was the best option . mark was helpful and cheerful and called me back when he said he would ive been with xxx for 13 years , and in that time-never had a problem with service coverage !staff are very helpful good company :-d the person i spoke to was very polite and my query was delt with quickly and effectively . very polite and helpful rep , also very knowledgable . 8 i was not satisfied by the outcome because i am paying for a bill that im hardly getting to use and i have tryed my sim card in another phone and it still doesnt work !i have also found out that other people in my areas phones arent working either ! no you said 3 questions the phone is the issue and the support is very good because i was happy with the service no get a proper rep to phone me and i 'll tell you i got through quickly , with few button presses , your staff member was highly knowledgable and friendly .this was the sort of customer experience that keeps me staying with you . no i was made out to be a liar as an advisor had put through the wrong amount to debited from my card and i am not going to be refunded although i spoke to at least 8 different advisors who said different things some said i will and others said i wo n't .so i am leaving xxx my question was answered the eight was because i have had problems in the past and my last phone gave me problems .the others were because the person who helped me today was pleasant , polite and helpful . best service around gud service & politeness agent i spoke to was very good at his job i did not feel that the customer services were very helpful in either the shop or the call centre and i am apauled at how much i am having to pay for a service that i have not used i recived good service . i do n't feel a rating of 10 out of 10 requires explanation .you want me to blow more smoke up your **** than 10 out of 10 , what the **** do you people want ? ! ! !it is now 9.15pm please leave me alone or i will put my phones with bt.grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr eff of with your clumsy highly intrusive , counter productive market research bollox ! ! i initially had a few problems and i 'm also not happy that i have to pay to speak to someone and i do n't think your packages offer good value for money , however all my issues were resolved quickly . quickly answered , polite and informed , problem resolved quickly . i feel this represents the service i received 10 very helpful thank you good friendly service the lady i spoke to was n't very helpful and i just felt like she always loves to say no to everything and that 's not what customer service means . .this was my worse experience .usually i love xxx customer service but not today and i spoke to the same lady last week she did the same . . the problem was not solved , i was diconnected yet again and despite having my contact details no one called back ! because he was brief & concise i have had numerous problems with my blackberry , and its still not sorted i am awaiting a new battery , which has taken much longer than i was told not happy with how my bills hav got higher and higher with no warning .rubbish value for money ! ! 10 they were v helpful . not really . first agent was helpful second was abrupt overall pleased with the service . my internet is shockingly bad at the best of times ! ! to be honest i do n't know why i pay for it ! ! my query was answered promptly and effectively very helpful girl who dealt with my query efficiently your adviser was very rude and unhelpful to me .he refused to give me his proper name and refused to put me through to a manager to assist me better my last call was dealt with very quickly as also have my other calls and the staff were very polite and helpfull . satisfied with the service recieved , were as the store staff could not deal with the situation i have called four times to ask for copies of my bills for last oct and nov. today i was promised they would come by email 'within minutes ' .three hours later - nothing .i need them to rebill a client .very unhappy and frustrated .yours . the man i spoke to did n't sound like he knew what he was talking about , was very patronising and the texts he said he had sent to resolve the issue have not be sent .so now i will have to phone again n go through it all again ! ! very annoying ! ! ! ! ! very professional and good service no comment felt that asking for s postal copy of our monthly bill was asking too much . very helpful lady who took my call .she took care of my needs and listened well to my concerns .first class service thanks .: ) phone me and i will tell you i mean 10 sorry i told the advisor spot on answers and action my call was answered quickley and the operator listened to what i had to say and was able to solve my problem immediately really not in the mood to discuss xxx as i have been treated very badly in recent months the guy i spoke 2 just made the upgrade procedure a real easy thing to do so hence the top scores ..... ! thx . i was very anoyyed at the situation as there was a mix up at your end however the man that i was speaking to on my 1hr 45miinute phone call was very pleasant , and tryed very hard to sort out my problem it seems silly an upgrade can only be done over the phone and not in the shop because he was very good found her very patient and polite . i was miss sold insurance and data because what i wanted could n't be done but the guy was really helpful yes the person was very polite but the problem with my bill was not resolved and i was unable to pay it useless the girl was very helpful .professionalexcellent because i have n't solved the problem good service to improve your service ? i have tried to get my itemised bill , that i pay for , for three months .after hours on the phone , no result ? ? ? not having very good signal and had to replace my phone a fair few times i was misinformed about a sim only contract , the member of staff did not offer me the blackberry service ( 5 a month ) .i realised 5 days later that i was getting no bbm .... my request was handled very efficiently and the adviser was very helpful . the person i spoke to was very helpful and understood and answered my queries quickly and in a friendly manner . quite arrogant because my complaint was dealt with quickly and effectivley excellent and speedy decision . good service all round because im very satisfied with the service . 10 its a very helpful service and they always help me when i have difficulty . am in teneriffe at the minute and needed help setting up my internet on new phone .i got cut off when talking top someone and ca n't get back through !so i still have no internet access ! friendliness and very helpful operator . a1 . very good network .a2 .i rang .to extend my bill payment , advisor said my bill payment had already been accepted from my account but my bank tells me otherwise .q3 .very friendly and professional . first i was passed to 3 different people and given two different answers .than i spent over 25mins on the phone sorting the deal out to be then told actual we ca n't offer you that deal .you were lucky to get two 5s , thinking about it you should have scored lower quick professional service i tried setting up a payment plan and the operator was so rude did n't listen to me and hung up the phone this was the latest , i think 16th , time i have had to call about anomalies with my account and upgrade .none of it is my fault and in fact it was fraud perpetrated by the upgrade centre .i still have outstanding probs which i have been told to call back on the 6th march regarding a rolling discount for a data pack agreed during my upgrade , and which was not applied .thereafter i will decide to pass all experience and complaint to regulator or not .sorry for long reply but it 's been a grim upgrade experience all in all . 0 no correspondances at all regarding a business account , no notification of money being taken , 8 week waiting time for paper bills , which has already been exceeded .no recognition of the number when i phoned so they had no idea what account i was talking about .no help in resolving the issue other than sort it yourself via the website which i have no way of accessing as the number is n't recognised .just want a monthly paper bill , i do n't want to have to do the work .....you should be providing a service not an annoyance . nice lady sorted problem wen system went down txt how 2 fix ! take a look at my account entry the guy was very helpful and i 've a new sim card coming soon .hopefully it 'll fix the problem .thank you . the advisor told me she was going to phone back as due to the systems being down could n't resolve my query .she did not call me back the lady i spoke to was a credit to your company , fantastic advert for your company 10 ok service but it could be better . great advisor , systems went down while on call and ca n't change password as my account on vf website also down but great advisor .will have to phone back again to reset password because the signal is still not very good and the internet connection is very very slow and apparently it 's suppose to be good !still do n't know why i 'm paying for a service that is well not a good service at all ! think i might look into getting another contract with another company who can give a better signal in the area ! ! ! the 1st person i i spoke 2 , was bubbly & really helpfull .the 2nd person i spoke 2 , was a litte abrupt , & it took a long time 4 info dat she gave 2 **** though 2 me via txt .plus after following all da info , i still cant get in2 da internet on my phone your website is consistently **** ! !you need to fire a lot of people ! system down . no its half ten at night ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? the lady was helpful and polite did what she could to help me thankyou . 10 no entered into a new contract , only to find later that it was not the one which was agreed , i felt conned very poor communication left me disappointed no one seemed to be able to resolve the problem - we had two handsets that were cut off 4 days ago and despite spending hours and hours to numerous people from various depts everyone telling me different things no one seemed to be able to sort out the problem - i had to take time off work to visit a xxx shop to get new sims and yet still 24 hours later the problem was not rectified - a complete sham i only wish i had stayed with 02 ! ! ! the only saving grace was that i eventually found someone who knew what he was talking about but some 72 hours later is very unacceptable !therefore that is the reason i score you a 0 did n't sort out the problem of loosing the network at home ! i found it much easier to get through on the phone , than normal .although i may have just been lucky !and the 2 guys i spoke to we 're very helpful . poor english could not understand a word used so completely puzzled from a call centre in egypt ! ! quick and to the point first rating - 5 because i never feel fully satisfied when i speak to xxxpone second rating 4 as the issue has been going on foe months and i need .resolution which is n't happening fast! third rating 10 i felt that the member who handled my enquiry was very helpful but was limited to what he could offer because i was given the wrong information it cost me money to get no help phoned for an activation of my new sim , computers down .told i would receive a call within 10 mins , after an hour phoned back , still no computers told again i would get a call 3 hours later no call , phoned back closed .cant use my new phone now til tomorrow . even though the computer was temporarily down the call centre operative was very helpful . u neva give me what i want let alone wish too hear ! ! as i said , i was cut off after waiting 5 minutes good communications and helpful advisor .sorted out my problems quickly .very pleased . phoned from vietnam to unlock voicemail to be told system down and i had to call back no customer service thanks for waking me up , not impressed with that ! no all ways excellent servicei am with xxx over 20 years previously with martin dawes no because i think the service could be better as you staff have too much attitude 10 call answered quickly and cost nothing from my mobile .polite and helpful staff responded to my query to change my bank details immediately .easiest phone call i have made all day ! the great service i received was dealt with efficiently and happy with service i phoned for help with my blackberry and the lady told me ad have to take it to a blackberry shop you never get your billing right and dont offer the same deals as other networks .your phone staff tend to be helpfull when you can get them but your shop staff are inexpierenced in this area . i was dealt with very effiently and a very good outcome . cause the gentleman who spoke to me was very helpful great friendly advise xx spoke to 2 operators , both had systems down .asked 2nd operator to call me back when it 's working again , buy she said she cannot do that as she will be going home !why could n't another operator call back ?ridiculous excuse . the reason for the ratings were for being prompt , correct , and most of all being t.patient with my bad voice i have just come from a big london heart hosipitalto have a seriou cancer operation ,how shee managed to unde rstan me i 'll neverknow please thankherbfor me incerdently thr prob was solved ,argards rayprotheroe thanks good quality work , but too difficult contract closure procedure . the fella was great , nice and friendly and relaxed and did n't mess anything up . very poor service .do not return calls .suggest you call as u said u would .ormaybe u foot care . very helpful helpful and polite . website always too slow and time consuming to use .it 's not the first time i 've had trouble with it , first time my account was n't working on it and it took ages to sort out , being so slow very frustrating to test and look at information .today account info not available all day from the website so i could n't extract information or print invoices to do my accounts .it 's not good enough in my opinion to be honest and it 's frustrating , do n't expect xxx to have these issues .why not spend enough to sort these basic issues for improving systems for bread and butter customers to use instead of so many millions advertising / sponsoring things like formula 1 for example ... ? my query was n't sorted .i was told to call back .i should have had a return call . good friendly service and very helpfull the girl was very very helpful your 'system ' was down and i had to call five times before it was working .the first time you said my query was resolved it was n't , i had to ask again to have it done !basically took 3 days to have content control removed .it has now been resolved but it took forever ! always helpfull i have had good service everytime i received a call wed from the 'household team ' re a loyalty offer .on calling 191 i went through options to an operator who transferred me back to ops twice after several weeks of problems 10 mins on the phone to your support staff solved my problems paid bill had my questions answered there was a problem with the web page , the person i spoke with clarified the problem , told me when he expected the service to be back , what to do if it was n't .he was polite , professional & accurate .thank you . because there are too many options to go through and then you 're told the systems down no too much ! you asked truth advisor was polite , friendly and my question was answered quickly . my questions were answered , and the advisor i spoke to was friendly and very helpful and addressed the problem i had with my bill . no my questions could not be answered as i was given new log in details and online system was crashed all pm .my question was unresolved although the lady did all she could . excellent all round my phone has been mulfunctioning ever since i got it and i have only had it for two months .it was replaced once and a new battery has been sent .despite this it is still not working properly .i have contactd xxx on numerous occasions and was told someone would call me back but no one has .i am not prpared to put up with this for much longer . was unable to sort out my problem seemed to keep getting past from one person to next and still unable to help with issue waiting everything was good , thank you i have been with you for 15 years but i feel that you do not give your loyal customers anything back we may as well change every year as there is no reason to stay with you . i wanted to downgrade but am unable to so the service is not satisfactory because no one has called me back to sort my problem out !plus you text me at 23 :42 and woke me and my wife up ! ! ! ! excellent phone manner good customer service i love xxx : ) yes i could not speak to the relevant dept .which is madness .so i await a call as promised .rubbish service .call centre madness ! no probs wiv service , staff helpfull and cheerful and sim card came immediatly i currently have a nokia 800 on contract from u-2 this day i have not been able 2 use it !your & nokia tech support have been no help even your store does not have the software 4 the red box 2 transfer data-& i 'm paying 4 this 800 ? very good but do n't text people at 23.00hrs . friendly down to earth chatty honest staff i had an advisor before the one i 'm rating who was rude ! the girl diffused my frustration after the previous call to xxx was cut by other call handler !she also took time to find out what i had to do to initiate my discount !her manner was friendly calm and she knew her job ! 0 i have never ever dealt with such incompetent staff , i spoke to 4 different people each giving different ( incorrect ) information .in the end i raised a complaint and am still yet to get a reply ! put 20 pounds in still no 75 free calls call centre staff are useless and no one can seem to get anything right 1st time .you have to make numerous calls and explain it all every time until by chance , someone sorts your problem am happy with the service well mannered .helpfull .curtious .nothing was to much trouble .did n't make me feel as if i was wasting his time .he is a good asset to xxx . she quickly understood my query & said she would correct it happy with the service i was cut off .the sim should not have been cut off until i finished my conversation . very friendly and helpful not helped .at all. not satisfied 10 handled my promble very well i am still waiting for a supervisor to call me back from yesterday and the first advisor shouted at me and hung up on me . no unresolved complaint very unhappy about lack of contact in recent months , in which time my bill has risen to a ridiculously high level .originally , i had rang up to leave xxx , but your sales person has given me a satisfactory contract and this was good . because the lady was so helpful + knew what she was doing + actually got back to me like she said she would ,could n't have been more helpfull.thankyou . woman i spoke to was lovely and very helpful . extremely happy with the service been with xxx for years and years all ways been treated as a loyal customer and with a friendly service thanks yet again 9 because my query was dealt with helpfully . overall top service thank you no sorry it started with your website not being easy to navigate and bits not working so i spent at least half an hour trying to do a simple top up on a sim card but could not do that so i then waisted another 15 mins on the phone still unable to top up the sim to 07767800973 which operates our gate entry system !so as you can probably understand i was getting a little bit impatient towards the end ! the service wasnt that helpful fast response **** coverage , it 's a good thing you have good staff working for your company , very expensive bills !no real 3g reception from farnham my home to my work in west sussex , not really acceptable when throughout europe you have full reception everywhere !and at a fraction of the costs !i 'mmoving to another network after decades of being with xxx because it 's just not worth it for the money i spend ! ! ! ! ! ! un competent people , many charges for service you do not use but for what you still have to pay without knowing even what it costs .there are many companies that deliver the same puality and make more sence . because i 've still got problems with my phone + nothings been resolved i got everything i asked answered she was very polite and help me a lot polite and knowledgable , quick response no help recieved person i dealt with only reason bothering because i did do n't ring often and today guy was very helpful so went on wot he was ilkeston because i order a phone and the service i received from the customer service was very poor , been a customer with xxx for over 15 years and they have done nothing to resolve the situation , its like o well sorry and forget about it ! ! ! ! ! !so the service is very poor and i fell after 15 years to leave my problem has not been resolved despite ringing again for support . 1st bloke i spoke to a few weeks ago was useless and suspended my service , the 2nd lady i spoke to after that was excellent , she worked out a realistic payment plan that spanned 3 months , she gets a 10 , but since that in a span of 3 or 4 weeks i have had my service suspended 3 times which on every occasion was a fault of xxx , the 2 advisors i spoke to to sort my service out were very helpful , but due to the **** up i give xxx 2 out of 10 and ive been with them for 12 years but will be leaving when my contract is up . never had too many problems , but would be nice to have your company ring me , before the problem arises , instead of letting me discover the problem and panicking / stressing out , not all customers prefer pre recorded / automated text messages ! ! ! ! ! ! thanks :-) efficient service except for this third question was delvered at 23.35 after i had gone to bed .thank u for waking me !no so good service awful service shop could n't be bothered to help passed from one call handler to another last one yes helpful and apologised .overall dire service . after getting nowhere at your shop in corralejo and my first call to you yesterday ( 191 ) on my return when i was told to ring back in 3hrs due to your system being down , i got a phone no of your web site .i then rang within 30mins and got the most pleasant ,helpful advisor who dealt with the problem immediately .once again please pass on my thanks to her . 10 staff fine but 30 day policy a bit harsh when i advised at purchase i only wanted for 30 days really helpful and friendly i ve been waiting for my new upgrade iphone 4s white 32gb for 2weeks & still not received it the service was very friendly and helpful the advisor was fantastic and really helpful very helpful . because i dont think im getin value for my money im thinkin of leavin xxx are the best network out there , i have used them for 15 years , and the service , and technology is secong to none ! ! !x the man was not very helpful , did n't know about what phones are gd on market and told me customers receive news before he does so my guess was as good as his very helpful customer care staff all very helpful as far as they could be excelllent service , prompt and friendly .- thank u xx 1 i did not believe hamed .lyndsay was very good .i am concerned xxx made my phone send a text i did not authorise and intend to leave vfone on this basis . the person did not call me back as promised .there was something about the persons manner that i did not like . polite , followed up with result even though call dropped .very pleased with laurie . xxx offer an excellent service no more texts thanks aggrieved at having to now pay money for a handset two weeks after being told that i would be getting one of a very similar spec for free .poor compensation provided considering the size of the contract and the length of time i have been a xxx customer . good service and i 'm happy with it the person i spoke to could n't tell me how the hunt and forwards were set up currently but told me he could change them .i said how could he change them if he could n't see what they currently are , he told me to call each number myself to find out .eventually he decided to call each number himself . i talked to a lady tonight she was polite and friendly and helpful really good customer service xx 10 the reason for my rating are the staff are very pleasent and very understanding to the problems , and very clear english for me to understand , well done , keep up the good work xxx has always been very satisfying with both enquiries which i 've had and information needed to do with my phone .usually my problems are always solved whenever i speak to xxx advisers and lastly i feel overall xxx is a very good service . adviser was friendly and personal but also knowledgeable !if only your call centre staff were like her . good service support .clear patient and understood problem i rang last month wanting to take my ex husband phone off my account nothing been done at paul wills sorted it out he was very helpful i knew from past calls & the product i required . happy she could not help me , i 'm having problems with people hearing me on the fone , she just kept sayn i ca n't hear , ca n't hear u , she was no help at all , waste of a phonecall agent dealt with enquiry quickly the advisor was excellent very understanding and solved my problem very quickly a lot better than advisors i have spoken to in the past would love being on xxx a lot more if they were all like that good service in some respects disappointed you could offer additional minutes the advisor seemed very un interested in what i was saying , i feel my problem would have been solved better if she was paying attention to me . great customer service , very helpful and kind and polite , am very satisfied . not sorted out i was informed that there were extensive network problems in london area and that they wd b in place until 5 feb.meanwhile my daughter ( who is on my contract( was effectively left isolated in london not being able 2 send or receive txts or fone calls and not knowng why .xxx shd haf communicatd problems in network 2 their customers 2 keep them informd in advance . sam on phone was very helpfull and sorted all my queries to complete satisfaction . because they are gd bcoz matt xplained things clearly so i cud undastand .he woz very friendly wich elpd me feel relaxed .thanku so much 2 matt & xxx 4 ther elp yest . excellent advice and understanding , they listen well to you too the whole service is rubbish . my network has been playing up lately but i dealt with it , i 've had my contract with u for 18 months so far and now theres a problem .xxx is like any other company greedy as all they want is money , u are not looking after the small people ! ! pleasant , straightforward and quick . i just think xxx **** fantastic ! gd 1 .i have sure signal , which shows full reception and 3g coverage , but turns out nobody can reach me already more then 24 hours .i 'm using my phone for business and the fact that i have missed a lot of calls has caused quite a lot of damage to me .2 .nobody warned me about these technical problems not today , not yesterday .3 .customer service could n't even answer when this problem will be fixed and i have no idea what i 'm suppoust to do . 1 . xxx coverage poor where we live .need 2 x sure signal in my house .2 .at time of scoring outcome was not certain and still do n't know if new price plan better or worse than previous.3 .i believe that she helped me to the limit of her knowledge ( faultless ) and ability . fast , efficient and polite very helpful and informative query was solved , advisor was a bit too `familiar ` even though he did n't know me and i 'd never spoken to him before . 1st 3 phone calls all lasted 20mins each and was quoted a different price@each .finally , when spoke to patrick he was able to resolve queries and grt me finite answer - great . extremely helpful yet friendly professional staff pleased with customer adviser cause after all my loylety ta u ova last 1o year av neva mist a payment apart from the massive bill i got witch a tried ta explain that a dint have mony cause of christmas and and a couple of other problems with mony i couldnt pay at that moment u cut me off u made me pay 1oo pound which a didnt have at that time i had ta lend the mony i promist i would pay u or make instalments we agreed that ad pay 1oo pound i past the phone ta my mum who was goin ta lend me mony en u then tried 4 15o pound .also on last contrat u took inshurance off me that a did not even ask 4 and it happned after about 1o months in to it a broke mi phone a took it inta shop bout a week later told them wat ad happend thay said it was void cause a should a reported it stright away witch u failed ta explain this ta me wen a took contract on .also the areas i often am latly with work en verious are blackspot areas and i neva have a signal my friend on xxxphone has same signal problem in same areas i am a very busy man and havent realy time ta be messin about trana sort mi phone out all time a want it simple en this isant. . av paid u up en wil continue till my contract is up then i am movin networks ! ! ! the gentleman i spoke to was very helpful and knew exactly what was wrong got everything i needed very quickly and friendly service . my problem was solved , the person i talked was respectful good personal helpful service just completed this for you on line ... the advisor i spoke to , caroline , was extremely helpful .i was initially very frustrated as i got nowhere earlier on in the day and requested a call back from a manager and did not get this .this left me very annoyed adding to the frustration already felt from the issue in hand .caroline was very helpful , understanding and polite .she resolved the issues i had which i am very grateful for .if only all your advisors had as much sense because you are the possible network ever and you 've really really helped me thank you .your sincerleyjoshua smith very helpfull and clear friendly and helpful the advisor was soo helpfully went above and beyond what i expected and i have put a compliment i'n about his service as it is the best i 've ever experienced from xxxphone good service because you wo n't let me swap my phone because your 'advisors ' were entirely unhelpful and , in no way , solved my technical issues . phoned up about my problem and it was sorted right away no problem well happy they were both v helpful ,friendly+resolvd my complaints . bad service faultless response to my paying my bill.it was n't difficult .wait until i have a problem.then we will find out xxx 's true nature .nick meyer.07884362 546 because for the first time in a year of being with xxx i did n't have to wait for hours in a cue , i told the guy what i wanted and he gave me a straight answer without cutting me off / putting the phone down / feeding me bullshit ! 10 10 the advisor answered my questions straight away really happuy woith advisor , have had dealings with other providers n was n't happy , only dissapointed that i could n't get same tarriff as other fone and that as a customer with 3 contracts with u that i do n't get a discount just read the history of my account because the adviser was extremely nice very polite and dealt with my query i would highly recommend xxx still not resolved issue !very annoying !lack of personal commitment to issue resolution - to system/process based - leaves me unresolved .regards .hedley finn just the guy david dealt with my order quickly and very professionaly yet again 10 out of 10 thanks 1 . as a custemer i found the operator helpful and polite , both good points , so yes i would recomend xxx phone 2.oporator was concice and to point 3. i only ever give the score i did to quality treatment . veey helpful because i was told want i wanted to now right away xxx have been charging me for an old account that finished in november .when i phoned and explained i was told they could not help or give any explanation , i had to go to a xxx store and maybe they can help .the first person i spoke to was very rude and abrupt and refused to help .i phoned back and spoke to a woman who could not help either but seemed to try luke least .very unhappy about all the money being taken from my account , no explanation and no solution .similar problem a few months ago which took weeks to sort out i have spoken to the customer service the lady was really helpful always good service because my bills have been messed up for the 3 mouths .apart from this mouth those are my ratings my problem was solved as well as i could hope xxx generally is a good service provider , the handler was polite and attempted to resolve the problem but it does not appear to have been resolved during that call not happy with the reception on my phone over the past two years ( thats why i wouldnt recommend xxx to everyone ) , but service was good yesterday becase i love xxx for many risan .x advisor that i spoke to ( adam ) was very helpful , explained everything very clear and resolved all of my concerns .not all but some of the retail staff should take a leaf out of his book . very helpful staff who deal with your queries efficiently no polite and helpful staff to the point , polite n quick i have been with xxx for years and have always had a good service . i am in hospital my son dealt with u and i am still v low on credit sorry i have mistyped the question scoring it should have been 7 for eacj question the advisors dont understand some timez when u need something in emergency 9 top notch service , what more can i say other than thank you ! 0 the guy was polite , quick and specific with my query i have been satisfied with xxx for years .however recent warranty claim i made ended in charging me substantial amount of money .tried to find out more facts but still waiting for your reply .you should not treat customers who have been with you for 10 years like that .that is all i have to say xxxphone staff are no1 my nunber has not changed am still | old ntmber so 0 still cannot send picture messages !would you please allow my phone to do this - otherwise you leave me no option than to go to another net work who will allow this service i believe xxx is a great company and have been with you for a long time now , you have excellent customer service who are always extremely helpful , the network itself is a bit of a let down , loss of signal , system failures , system errors etc... my problem still hasnt been resolved the young man who talked to us was very helpful and patient. .and your pay as go .suits my needs . 8 just a very polite efficient man who i 'd happily deal with again .thank you trevor . cos the person - lisa - spoke clearly and dealt with my problem efficiently .this has not been the case before when ive been put on hold ,disconnected and had to repeat everything 5 times over !very frustrating ! ! !but this last time , lisa was excellent . my brodrand didnt worke on dungul at work on coz dongul broke third one very pleased overall the customer service representative investigated 2 matters thoroughly and accurately , incorrect charges that where applied to my account have been credited back , a total gentleman and a major asset to your customer service team he was very helpful , answered allquestions and very informative customer adviser was very clear , very helpful , done what was ask totally satisfied ,excellent service great service as a long time customer , i have always been more than happy with xxx . it is inconvenient to have to travel to exeter to buy a battery which may or may not resolve the issue .batteries have been posted in the past .so i was disappointed that something i thougt would take 5 minutes will now involve a 30 mile round journey because the advisor was very helpful and very pleasant i was told different and conflicting solutions to my problem by several of the advisors - none of which solved my issue .very frustrating . the man was really helpful & tried a few different things to help me & when none worked he apologised to me which he did n't need to no i am pleased to be on a new tarrif and saving money !thanks he was polite and gave me the correct information 9 thought he did his best 2 try and put me back on d net .hopefully it will have worked .thank-u 4 ur help . reasons are ...uk telephone help .alwaysgood mannored advisor.querysare resolved asap . helpful staff .sorted out what i wanted quickly and efficiently .just knew what he was doing perfectly left hanging on the phone for 15 minutes to nor get an answer and i was trying to purchase a service from you ye man .seemed more intersted in the phone i had yet that had nothing to do with what i wnated very good customer service and excellent advice happy with the service ! always very helpful and friendly service and i honestly could n't pick fault :-) very happy with the help very helpful .very efficient . my problem was quickly resolved too many to list ...bad signal .faulty phone , phone crashing , sim not activated ( twice ) , new phone replaced with refurbished phone .phone crashed another ten times .....and so on and so on ....... you offer me great service i am a happy customer and there 's always room for improvement xxx is n't perfect and is only as good as its employees .some of which are a credit to the company in the fact they are flexible and will at least try to look after the customer ( nick & taz ) .others of your agents have swallowed rule book and are rigid with their approach to the customers they do n't listen and are never wrong lady was polite n helpful very helpful , problem resolved because she was very nice and calmed me down straight away , was really helpful , dealt with my problem and it is so good to see that there is still some good quality customer service out there : ) the call was handled well .very helpful operator indeed .but the delay in porting my partners number is very disruptive faulty phone and sim no two answers the same phone being sent back sourcing alternative provider . b bb if you want me too ! ofer was denyed when asked .brokr the promis ! ! ! perfect lady who sorted my problem out instantly thanks helpful and could understana wat she wer satxin and didnt real off a load of jargan . because i have reserved good service at all the time . 10 very good staff .nice and helpful . as u record ur calls for training , i suggest u listen back to a call made from ur operative , ahmed to 07715036256 at 19.11 on 2 feb.as an attempt to fix our technical issue with a dongle he got my partner to uninstall all the drivers on our computer , including the trackpad rendering it inoperable .had my partner not been computer savvy this could hav caused a far bigger problem than it already had .i hate to think what damage this would hav done to the computer of someone less it literate .for this reason i hav rated the service poorly and i am seriously considering changing my mobile network provider vkfafone listen because i rang up loads of times to get my internet working and finally someone listened to me and set another phone 10 what i needed help with was sorted by the xxx team which was great. . fast and to the point. . thankyou definitely not the usual standard of service .inpatient , came across as if he wanted to get rid of me as soon as possible .at some point i wanted to test my phone and was told he could not call me back because he was too busy .we never finished the telephone call as we were cut off .i did not receive a call back and managed to resolve the issue myself . because angela mcquire messed it up from the very beginning for not listening to what i said .i ask when my contact ended and she called mr bloom and ask him that i wanted to upgrade .of course he is not going to agree to authorise account when we both want separate accounts after this contract .also for the past 18 months i have been authorised to look into my account and talk to u about it .ie sorting out insurance , sending phone off when broken ! going into shop to sort this problem out and still being able to get in to my account !i just believe angela did not realise i was on the account and able to sort my own account out .i would like some form of management to contact me about this problem .as i was very upset the way she spoke to me and dealt with me .but colleen the second girl i spoke to , dealt with me being a little rude a d upset and dealt with the situation in the way i wud like customer service to be dealt witness good and fast service . agent did as needed , overall happy with xxx but poor signal , and mistakes from customer service somtimes can be annoying but are almost always resolved gives only a average rating .new phone range is currently poor and prices are high making me unlikely to upgrade when due in may . poor phone .poor service from xxx .unacceptable loss of business and email the reason for my rating is tha the peron who spoke to me was polite and verry helpfull previous undertakings by representatives have failed to be actioned on a number of occasions compounding the current problem .the current problem has not received any reasonable suggestion for resolution . agent was polite , informative and patient . i have been with another network before xxx i have found that staff / customer service have been great . i have had a wool related injury , i live alone , i am a professional who is also a student .i am reliant on my phone and i have been pleased that i am treated fairly and staff listen and understand .staff have been very polite and courteous to me . man was very helpful and very polite . i was very satisfied by the service i received .informed and helpful . quick simple to the point - understood my problem - empathised and resolved - bb9900 still **** though ! all down to the representative , thought she was absolutely first class . phone line rubbish , problem unresolved , operator was ok .the whole xxx company is usless .i will not be renewin my phone contract wit you good service last call .helpful and informative .previous 2 basically said cancel contract and go with another company adviser very helpful but contract docs and online account should have shown agreed discount in the 1st place i had to turn my phone up as the gentleman was so quietly spoken apart from that i 've got no problem .i must admit the internet problem with my phone is still going on even though the gentleman did fully help but i have tried what he said with no luck so i would appreciate a call from you tomorrow to help fix the problem after 9am please .thank you for your assistance as it is nice to know xxx do care about their cuctomers . no very helpful staff the man was knowlegeable , polite and very helpful . 10 but service generally is not good customer service adviser was doing his job to a very good standard .but u do n't offer private caller blocking on your network which is very disappointing .i feel you should have this option available as other networks offer this service . i got passed onto 5 different people , then after 1 and a half hours on the phone , wa told to call back after the weekend , , , , good service , , absoloutely not , , and i shall fight this as i do not want any kind of contract with xxx after this experience , , i applied for 1 phone contract only to find i was signed up for 2 contracts , i phoned imidiately after doing this online to resolve the mistake and that was my experience ! ! totally unacceptable from a multi world wide company ! ! no help not really help the service was very good very happy quick answer no waiting brilliant & helpful good good thx the reasons for my ratings , is because the person i spoke too answered all my questions promptly and sorted everything i wanted to know , and was very helpful .: ) . query resolved fast and professionally 10 coz my facebook and internet seting didn ,t get sent to set my phon up because i didnt get what i thought was a service because that 's how i feel and it 's true because i did n't get an answer for my query but the caller handle was good . good service and efficient 0 problems with topping up new credit card resolved immediately the person that dealt with my call was extremely helpful and nice manners . well handled call . xxx always continue to strive to help to best of their ability .i would like better reception signal coverage as i noticed of late signal not brilliant .maybe it 's the iphone 4 . the girl i spoke to was really friendly got two faulty phones within 30 days and they wont give me a new phone and the service is **** he was very polite very helpful reassuring and very competent in dealing with the problems concerned . i do n't think that i should pay for basic costomer service good customer service , only problem was phone arrived couple days late but i am pleased with it . i phoned up to register my phone they directed me to someone else then the phone went dead very good informed telephone handler . adviser june eventually resolved the cancellation and refund but only after much argument from me .this concluded this stage but does not excuse the loss of internet for 11 days , the failure to rectify the transmitter , the complete lack of assistance ( go to customer services ! ) and outright rudeness from your putney manager .this and the matter of mis-selling last years internet connection means i will leave xxx after more than 20 years .internet now provided by 3 ! because you were very helpfull the operator i spoke with sounded irritable but she did help me . product knowledge was not very good they are polite and listen to what you want the problem was explained , put right , and instructions how to avoid it in the future issued .all done with utmost politeness , sincerity and expertise , without any fuss whatsoever .keep it up please ! ? was wanting to reduce tariff due to change in employment circumstances , but your colleague could not help . no its 12 midnight and u r still sending me stupid messages if u dont stop i will take legal action typical disinterest - lack of ` care ` .resigned to this from xxx long ago . problem solved easily the customer service agent was very helpful . i was happy over all , the lady was helpful . the problems i had were sorted straight away , the staff were very helpfull and understanding ,thanx great service prompt service . my complaint was about my bill being 2.5 times normal mnthly contract rate .yet i got no help in identifying prem rate no.s on my handset to know when it is to cost me so much the problem was sorted out very professionally with minimum stress 10 very satisfied the man i spoke to was polite , very helpful , and was able to answer any questions i had .the customer service team is a big part of why i have been with xxx for so long and will continue to use them in the future whilest your emoyee was helpfull you have still failed in what has become farsical with regards to my direct debt which still is not sorted to my complete satisfaction ! was told next day delivery , received text to say next day delivery , between 0800-1800hrs 2nd feb. stayed in all day , delivery did not arrive .after phoning , informed delivery will be 3rd feb and will not be at home for delivery very helpful and pleasant to talk to . i had log a complint n responsr call me at 07411924547 10 i have 2 contracts with yourselves and when i upgraded i was told by your upgrade team just before my other contract ran out i could lower my bill as iam not using it now but i was told last night this is not possible so i believe i was miss sold my upgrade which iam not very happy about i have never missed a payment with yourselves and thought xxxphone was a good company seems not very helpfull in getting problem resolved excellent the service i received was quick and efficient however this service is very rare from xxx and as a business you have still not resolved issues for me as you agreed to and this will be my last contract with you clear and precise answers because i could n't get settled up with the phone i wanted . advisor was really helpful and knew exactly what he was doing . good service i asked for advise on re setting mypassword for app world , it took 3 phone calls as th first man did my e-mail password instead , as a result of this i am no longer receiving e-mails to my phone just gret service in this occasion i will if one of your management would like to phone to chat about it i will be more than happy to explain professional customer service adviser who resolved my query to my satisfaction i got straight through to services who were very helpful , new micro sim was registered in seconds ! dealt with swiftly and politly 10 my problem was solved and my phone back on quickly because it was helpful very good service x excellent helpful service ! great service from the advisor( think his name was mark ) he was very unhelpful and patronising my query still has not been answered . due to these stupid surveys only giving people a positive score if u get a 10 ! ! most people will only give 5 's and it is an untrue reading of how good ur team are .my advisor was great but nps surveys are unfair and not accurate . good rating support girl was knowledgeable and very helpful . the operator was pleasant , polite and although there seemed some confusion regarding the date the contract began , he made a number of checks which resolved the issue and provided advice as to my next step . would have rated 10 , but , based on previous experience , allowing for a margin of being let down .happy to increase eating on satisfactory completion of task .thx . poor customer service i was more than satisfied with the end result he that who took the call was very helpfull personable staff xxx need to improve their customer services and network as i feel these are both declining .i am now reluctant to recommend xxxphone to others . i was pleased with the service when i phoned to customer service , she does not speak nicely it means only one lady .moreover the service is very slow because the man we spoke to was unhelpful , impolite , did n't fix the problem and sounded like he could n't be bothered .he also kept disappearing when we were talking to him . member of staff was very helpful politeness dealt with my query well . very polite and helpfull person on the phone ,but after dealing with my first query ,he tried in vain to put me through to a different dept ,but came back to me to inform me they were busy and could i try again ,this was approx 19.45pm ,therefore xxxphone might need to look at their staffing levels at evening times ? thank you . well u asked me and i answered u but the serviced could be better q1 .i ca n't recommend a service provider that abuses personal data through and unauthorised withdrawals .q2 .my problem was n't resolved and i am tired of speaking to 'customer advisers ' speaking before i have finished talking .q3 .the advisor i spoke with listened and understood the problem but seemed reluctant to resolve it and blamed me for giving my personal details to xxx in some kind of an excuse for it .she was talking over me when i disconnected the call .rubbish ! just poor customer service all round to be honest and your operator was quite rude and sarcatic to my questions and queries first class service .imei restriction removed within 3 hours . the man i spoke to was polite , helpful and solved my issue your ace i have never had a problem with xxx or any of it 's staff in the 8 years or so i 've been with them so they must have good service or simply put i would leave thanks g.macleod got my upgrade 1 week ago the phone has a fault recieved second handset 2 days ago same fault with phone and basically got no help with my problem at all i am disgusted and will never recomend your company again ,i have been treated very unfairly been a customer for over 10 years got 3 numbers on my account never missed a payment ,its so wrong because the man who i spoke to was very helpfull and very polite . a great technical adviser who was professional and extremely helpful .problem with phone resolved immediately .he is excellent at his job . the lady was very helpful and nice however there is a policy stating my phone will not be replaced although it is diagnosing as faulty and it is less than one month old .i am very unimpressed and will be speaking to someone higher if this is not resolved .i am not accepting a faulty phone from day one . overall good service the advisor was very down to earth & built good rapport on the call as well as dealing with my enquiry fast & efficiently i am in bed i will speak 2 your manager 2morrow do not text anymore. i work for xxx and the advisor done the majority of what i required for in regards to the reason for my call faulty hand set not happy about receiving texts in the middle of the night . 10 out of 10 the advisor was extremely helpful , friendly and understanding with the problem i had .her call handling skills were 10/10 . just look back at my record or the log with regard to my contract with you really interested in resolving my problem which she did my query about having no service on my new phone was sorted out immediately , within the 3 mins i was on the phone .also the product i wanted they arranged to post out and had all my details .it was effortless and she was helpful and professional . poor customer service people putting phone down mixed advice the advisers were very helpful and polite . she was so helpful and very experienced , and knew exactly how to solve my problem .if only all customer service people where as well trained as her .thank you . you should have a record of my calls .read them ! great service friendly man did n't ring early enough not a lot of help the advisor answered and then hung up as it was nearly 8pm very helpful because it was so fantastic the person i spoke to helped me with my bbm and was so great ! : ) all queries always sorted 1st time with no problems everything fine , thank you i phoned up yesterday and the operator was very helpfull and polite problem not resolved after six phone calls .notes do n't seem to be on system as having to repeat myself constantly .took out contract in good faith after being offered various incentives that do n't seem to have materialised .absolute joke . because i need it (y ) !you understand me ?> :/ answered very quickly was very polite and helped to solve our problem professionally and quickly didnt resolve my problem i am disgusted with the customer service your agents clearly dont all sing from the same sheet .i have been a loyal customer for many years and feel let down , maybe a change of provider is the answer . because xxx provided a very poor service 0 still havnt been able 2 change my card details .very unsatisfied ! the operator did not activate my new sim card as requested so nearly 12 hours later it still is not working .it was the only reason i called .i was also cut off when waiting to speak to someone and then the call centre was closed .very poor customer service as now i have to waste time doing it again .i am very unhappy . i would not at this point recommend xxx because of the issues i 've had with placing calls from my home address taking a week to get sorted .( network fault , not handset ) .i was not satisfied that my query was resolved because you lack a 24-hour customer support system , which for an organization your size is quite frankly shocking ( get live online chat support if you ca n't afford a late-night overseas call centre , you 're a major international company .sort it out right ? )and i have absolutely no issue with the rep i spoke to , she was well mannered and efficient . i av ad 2 call several times n stil the issues avnt bin resolved n no1 's calld me bck or did wot they said theyd do ! good service you not helping or understanding my genuine problem i selected an option to update saved card details .the person i was put through to could not perform this action and was unable , at that time of day , to put me through to someone who could .a wasted conversation . because since i have been on xxx i get signal any where i am not like other networks i was advised on a new price plan .the operator was very helpful and i am very pleased with my update .only disappointed on how long it took me to get thru ! ! other than that i am a very satisfied xxxphone customer . lost my husband , needed 2 reduce outgoings . very helpful operator call this morning was perfect but last night when blocking sim and phone the operator could n't really tell me the benefits of one vs the other . couldnt get through to speak to anyone tried new pin but v mail not unlocked .had to redo . my basic query was not addressed no skeleton staff please put on my 600 minutes because it was good i never got to speak to anyone i feel that the situation was not dealt with how it shud have been .i have been with xxxphone for along time and never have been tret like last nite . i was very happy with the service .it was quick , courteous and informative . i am happy with the network very efficient and explained what to do when phone activated also answered an unrelated query which was followed by a text to assist 10 the operator was rude and prob not sorted thats what i thought my last call to xxx was a very simple question .i expected a simple answer .i was surprised xxx adviser was still working late night to answer as no one answered before .the advisor was polite and straight to the point .i have found xxx people difficult in the past .i 'm sure with much training and excellent service and honesty , xxx will stay a top company .thank u. x extremely helpful and understanding operator no service is not 5* which is what i expect when i pay for a service have phone bought in my name let daughter use it and boy friend took without permission .tried 2 block sim but unable .resolved nothing . took me all day yesterday to find someone who could unbar my old sim and activate my new sim , nobody could help me , nobody could do it , i rang up today and it was sorted in 2 minutes the reason its simple , great rates , free call to my country just perfect , thanks : ) v friendly helpful operator the adviser was very helpful well actually i dont care about this thing just **** off you could n't resolve the issue and did n't even know how to . happy with contract but signal are very poor , specially at my home . i am in australia and customer service is only 8-8 which is ridiculous .the same number becomes lost and stolen after this and the person on the end of the phone was not helpful at all apart from telling me that customer service stops at 8... customer service should never stop... pathetic service ! a good service with a polite lady to handle our call . the adviser was very friendly but could n't answer my question as it was after hours . see last txt . staff was friendly and she gave me all information what i need my reason for rating u high is ,down to the really good service u provide 10 out 10 keep takin credit off my phone helpful but wanted a little more info shop staff accused me of lying my phone was n't 2 months old yet the screen is broken i cannot transfer my numbers and they refused to assist me no comment as my phne chip snapped and got my exsing number back within minutes as really needed it thanks i get poor quality service when i call with a complaint & twice in a week i have had to question why my phone has not been credited after my using my debit card the money has been taken fom my bank but no top up applied to my phone & still waiting for a call back and a resolution the service from xxx has gone and as a loyal customer for years i think its time to move on i have emailed the ceo too high quality customer service . you really pissed me off and my bill is very high for using phone abroad when you told me all my text and phone call would all be charged at the same rate i 'm not paying my bill untill this is sort no time to ,working sorry . i was a quick and efficient service changing the data bars on the acc my only issue is the poor reception at hd88hw ! though outcome was satisfactory i had great difficultly with both advisor and manager accepting that i had been sent an iphone 4s in error by xxx as v records still indicated that i had an iphone 4 . the manager very reluctantly agreed to replace faulty iphone 4s with same with proviso that if anything went wrong in future that i 'd be sent a 4 . sometimes customer services have to give customers the benefit of the doubt .i am a corp customer with no inclination or motive to lie .when i 'd been sent an iphone 4s for a faulty 4 i had no idea that it was an error as the billing consignment said 4s .back then i had explained to v advisor that i had spent an entire days work with 3 apple advisors who unsuccessfully tried to fix my iphone 4 when it went wrong after the upgrade to ios 5 when i tried to get my bills sent to me they have not been sent very fast and friendly service i love xxx an want an upgrade staff was very helpful and understanding and gave me all options available made me feel as if she was interested in me just quick friendly efficient service my problem was bot resolved and my phone is still broken i am now highly considering writing a complaint poor staff poor service poor all round speedy answers felt the original choice of phones was limited , but returns dept was helpful and curtiouse no because it helped me with problem the sim still is n't on yet ! i did n't feel confident that all my request had been dealt with because the girl woz friendly and bubbly and most of all sounded realy sweet today my question was solved immediately , i would n't recommend u as your prices are far to high ! 60 extra for going over my mobile broadband limit .ridiculous explained nice and simple so easy to sort the advisor provided me with my information fast and very efficiently . lady was very helpful and polite .and sorted the problem straight away . because sue is always great . once i got passed the voice recognition thing everything was fine . quick , relevant and efficient i moved from payg to monthly and it has taken 8 days to finally move my friends and family .during the last 4 days my children have no way of contacting me .i have made lots of calls to sort this out and everytime been told it will be working tomorrow . because it took a long time to do or they would all have been 10 xxx con men take money from people without a letter or call .not be a customer much longer overall excellent service .dealt with my request and met my needs . the service was excellent , the advisor was very helpful and my problem was fixed efficiently .thank you the money i spend with xxxphone including insurance i think i should of had an immediate exchange on my damaged handset all my questions were answered efficient service not sure quick .polite . the woman on the phone helped deal with my upgrade and get me an excellent amount of help in regard to picking up my new phone dealt with proffessionaly but do n't know if my request was successfull as may have to wait 24 hours for internet to be accessible good customer service nope not prepared to listen , doubted my word and totally inflexible . good service all round not happy with xxxphone because problem with faulty phone has still not been resolved after months of trying but customer services are always very polite the adviser was very sharp and came across slightly rude and unhelpful .i phoned back and spoke to another advisor about the same situation and he helped resolve my problem because the assistant was impatient exellent service throughout call me and ill tell you problem solved but only after a long wait .also why did i have to answer the same security questions twice and sometimes three times ? good customer service thank you the lady i spoke to was very helpful and understaning .xxx as a company i think fails in certain areas .i always get cut off when i 'm told i 'm being put through to a different department and end up having to ring several times all adviser have said the right things but not followed through with there actions at present i would not recommend xxx to any friend the service received in the last 5 months has been unprofessional and i feel totally let down by your company , broken promises , adviser hang up incorrect information given and no support from yourselves ie no phone back to ensure problem had been resolved not made clear that removing restricted access to internet can take a day or so excellent service pleasant and good service i 've had good service but its silly how i pay my bill on the 2nd of every month but do n't get my minuets put on til the 25th of every month .and the man i spoke to earlya was quiet rude everything was sorted that i requested with no problem and the customer service person not only spoke perfect english but understood also not been happy with xxx over the past year . because i could not be helped and i hav been a customer for years so i did not see it as good service she was pleasant and efficient however this error should have been rectified on my two previous calls been wit xxx 4 yrs never had any complaints : ) hail xxx ! ! your website was down yesterday so i could not login and the change password experience this morning was not great unhappy with how my latest request to xxx has been dealt with very friendly , professional and efficient .explained to me qwhat i wanted to know .thank you .my bills are ridiculously expensive and ca n't keep affording them :'( customer service is appalling .someone told me they would call back after 9 this morning nobody called , i had 2 call , advisor could not explain why my bill was so high & both advisors were unhelpful. i ask a number of times 2 spk 2 a supervisor , but they would not do that & said that could deal with it.this clearly was not satisfactory 2 me at all. i will b advising everyone 2 avoid u & will b making a formal complaint . amanda sorted the issue quickly and efficiently year ago i used to have different network .the service was n't very good and i have 2 wait long 2 reach them .you people are very friendly and fast service with polite talk .totally i 'm very happy with your team .thanking you .xx : ) i called on 17th january with an issue over my bill .i have had a contract with you for many years .the person was rude and uncaring and did not want to discuss my concerns .when i said due to his tone he could cancel my contract , he just replied that is done for you !the lady i spoke to today was polite and helpful and dealt with my query professionally . the adviser helped to the best of her ability but the fact that i had no signal in my home area for 3 days is n't good i chose xxx because of the great signal i usually get and rely on as i 'm stuck at home most of the time caring for my two disabled parents , but as i said the adviser helped to the best of her ability clear understandable , acceptable answers with no flm flam .operator was easy to understand really good service problem was sorted out straight away very happy with service i have had an on going issue with a store for 1 year now tried to deal with it today contacted customer relations told as it was over 6 months ago i would need to start the process again .i am giving 30 days notice to leave by e-mail tonight .have had enough . no stop coz matthew was very helpful and sorted out my problem quickly resolved my problem overall good but could do a little better ! very happy with service and advice given .i have already got 6 devices with you and have now added an ipad2 . the adviser i had today was 100 per cent help full n but in the past i 've not receved 100 per cent help she was very polite , empathetic , she gave me her sincere apologies , i believe her name was bethany , she was very courteous and i believe she did all she could do to resolve my issue .i was impressed it was resolved so speedily on one call , no re calculation and waiting for a call back , just looked into the problem , assessed it and offered money to be credited back , very impressed , very young but showed a polite calm confidence , thankyou bethany ! i had a manufacturing defect with my phone and was told it was a chargeable fault and not covered under my warranty i have been with xxx for over twenty years have tried 3 have tried o2 and have come back to were i get the best deals for me and my familey i shall not change now no the adviser i spoke to had a strong english accent . just eally good service very good excellent service received this morning from a lady on customer services , she dealt with my queries , came to a reasonable agreement and had my phone re activated within minutes .thank you inflexible to long term customer - totally disappointing .you will be losing both my personal and company ( 4 phones ) business charging me for a bill i have n't ran up v helpful but took long time . the service i recieved was disgraceful .i took my phone in for repair and did not get any messages to update me of the progress .after a week i went back into the shop and recieved a exchange because you couldnt fix the phone .the phone you gave me as a replacement was registered as faulty and i was unable to use it .i am not happy with this service as i am a loyal customer and i have brought most of my family to xxx .i will not be recommending this network again . yes , because i 'm working in branding . answered phone quickly & was an english speaking person it was excellent i think it is very poor that you would send a previous year 's model of phone out to telephone upgrade customers as the 'new ' model . excellent service .thankyou . because iv had no end to problems with you and still having them so get it sorted ! because the lady was , kind , patient , understanding , and sorted my problem out your colleague was courteous and most helpful .much appreciated .thank you . the man i spoke to ( lee ) was nice an helpfull xxx very slow in repairing the fault considering it happened last week an know about it an i have 3 devices one of which solely relies on the internet v helpful and well informed chap on your end of phone xxx are brilliant would n't use any1 else all queries dealt with well but no actuall action and now i ca n't get through .not too happy now ! i was going to change supplier but the customer service rep was very good and professional so i have changed my mind . because it was a very satisfying call , helpful staff and keen to help , excellent customer service useless could n't answer my questions , will not be extending or even using this sim card after tonight disappointed with reason you have changed my upgrade date from february to june very poor service .the line went dead and i had no credit to re dial .nobody rang me back . because the person i spoke to did n't understand my request , which i know is a standard one . person knew what i needed and arranged it quickly and efficiently total dissatisfaction ! superb help , problems resolved quickly and explanations for products well presented .also it 's great to receive acknowledgement for loyalty to your company because i 'm being ripped off and i 've got to put up with it for another 23 months because it is a new 24 month contract as my last contract ran out with you the 4th of january , where i ca n't upgrade my package friendly helpful service but unable to help with my query which required the horrible automated line i prefer people based on this experience , i would recommend xxx because my problem was solved and the journey there was stress free .the problem was resolved and fred was faultless in his dealings with me .a thoroughly good experience customer services are brilliant just a shame about the prices that you charge these days . just brilliant service as usual . i felt that although it was frustrating to have to go through this , the way it was dealt with was very friendly and efficient it was a quick , simple and stress free to do what needed to be done ! great knowlag and very polite i was dealt with in a very professional manner answered quickly and query efficiently dealt with . im happy with xxx verry polite and anwserd all my questions good service because of the quality of your service took 15 minutes to answer the call and the person answer the call to deal with my queries spoke too fast and was not clear what he was saying at all . i was n't left fully satisfied and the problem has been left for me to resolve .i am also going to be out of pocket in doing so ! helpful quick phone call x very helpful in shop in middlesbrough , confusion in your indian ?or foreign call centre , difficult to understand and not very helpful and did n't seem to understand your co 's systems for transferring an account .your a counts dept .we 're very helpful . service was meant to switch to new sim within 24 hrs but did not overall satisfactory service thank you completley disapointed with service wish i had never brought my number from o2 would love to go back to better service and cheaper call with hand sets that work i fill i was just palmed off and do n't know if i will be renewing my contract when due no its taken over 2 months to resolve a problem with my phone which could have been sorted sooner .the process has been tortuous 10 advisor who helped me was amazing , went through a few different things with myself , and sorted out the problems a different xxx advisor had caused , a* for him alone . the answer was not clear as the operator told me to try something and was not definite about the solution .the website forces me to phone customer services so i would expect a definitive answer / help - not just a sales pitch ! i 'm fed up with the rubbish reception , rubbish customer service , expensive call charges , errors in bills and no results .at the end of my contract i wo n't be renewing !in fact i am looking to buy out early just to go with someone else . u always help me 10 quick easy phone call with someone that did not judge me .very polite the women was polite and very helpful i 've had no probles wit u yes i can and it is that ur staff can not do there job properly with my account as they have perminately fixed my free minutes so i can not down grade my minutes you are verry good at whate you do had no phone in q3 my rating 10 no .call me if u are that integrated very efficient service helpful and resolved straight away i was given a recommendation on how to turn off 3g as its costing me so much money as my iphone immediately picks up 3g instead of wi go because she told me how to do everything , and let me know how long things would take good service very helpful and polite lady on the other end of the phone your representative was very helpful and polite and also addressed my issue quickly .i ca n't ask for anything else . why ca n't i get a better tarrif ? love the team very helpful assistant . good friendly service i chose 10 because the woman i spoke to about 45 mins ago was very helpful and polite and are not usually like the woman i spoke to .and i chose 10 because she resolved my issues .but the reason i chose 4 for the 1st question is because since i have had my new contract with xxxphone i have n't been happy with it what so ever so i would n't reccomend xxx to anybody . nt had no prblms so far ,find them quitet reasnable very informative person on the other end excellent customer service on this occasion . she was friendly , listened to what i had to say and sent me a replacement sim to correct the problem already told u cant make out aword they r saying xxx are very expensive and not good value . the lady was helpful and cheerful .she confirmed the answer in a text . no all was good my issue was not solved and it was a basic problem . the adviser was great and how he sorted it so i can ring wrk to get money to pay my bill it was great service after numerous calls i felt your advisor listened and passed me through to correct team .there the call was dealt with quickly and effectively ! ! ! well done patrick ! ! ! ! !p because it was dealt with i requested for my iphone 3gs to be unblocked so i could give it to my friends as i had upgraded .went into the stratford store on sunday and they said it would take 48 hours .5 days later i still had n't received the email and phoned again and apparently it had n't been processed do have to wait another 48 hours .very unhappy with the service . on the whole very service i have received from xxx has always been excellent . 8/10 is above average score ,im fairly happy with service ,apart from signal issues in my postcode area .ifi had to score that it would be 1/10 . i called twice and first adviser just put me on hold for 6 min and after turned off my call .when i called second time the adviser just tell me to check what i want in my online bills . internet says i am due an upgrade on february 4th when i phoned adviser told me i was not due until may .false advertisement and adviser was n't very understanding and rude . first signal quality second and third he talked quick and reeled off a lot of information and not being that clued up on phones i thought he could of perhaps broken it down a bit just very quick and very useful . i would like to change them now as my request isnt working and i have to call back very prompt and first class service the adviser was wonderful but could not really help with my problem due to the fact i want to upgrade my phone without a charge right now and would sign another contract for 2 years but i will just look for new phone contract with different company who suit my needs thank you i complicated the process of importing my old number and topping up credit onto a new sim card by doing it all in the wrong order .your staff corrected all this without calling me the numpty that i was . think vodofone is a rip of , been told on many occasions i would be called back and then not heard anything .carnt access my online account which they were suppost to sort out for me .and the account was ment to be changed over to my name as i now pay the bill insteadof my dad but i still always have problems when speaking to someone yet there quite happy to take my money when the billis due , do n't need a password for that ! ! told different stories on hold for 14mins no use at home new phone switched from orange ( big mistake)will try and get company to switch back asap 8days down and counting ! ! ! ! ! very good thank you . ever think was ok but have not sortted out what i ask for because xxxphone had been great with me and helpful very helpful and polite staff !also resolved my query in no time .would highly recommend xxx ! i was please with the new offers which i was offered and the quickness of the changes and delivery time on my new tablet .he was very helpful and friendly and answer all my questions to my satisfaction . if some one phone me i will let you know the reason service was better than i expected blatant lying , not giving me correct information to a paying customer and the 3g network being down .very frustrating and not happy that i 'm paying for services i ca n't use properly while my 3g is on very helpful girl on the other end of the phone . all vary good ian a good service advisor but i still am not recieving any photos , my gprs i had asked to be turned off because it kept downloading unrequested data and going over my price plan .but i still wish to send and recieve photos .please help me cure this . it was very good because i was suck and you helped me out good service the ratings i gave were in reference to that particular call of which was all told excellent service .as is pretty much most of the staff i have spoken to .this being the reason i stay with xxx .but xxx is by far not the cheapest .and as competition gets tighter .at the moment you have your staff to thank for my loyalty to this network . the lady i spoke to was very helpful and very chirpy and happy unlike the miserable ones i 've had in the past the first person i spoke to called rodger or robert he was a waste of time that 's why i scored him less he was not listening uncooperative but when i rang again spoke to dave he was outstanding listened retentived the problem that 's why i recommend the 10 i had to phone three times to get the correct pack code for my phone number change and had no appoligy because the guy i spoke to was a good guy the girl was helpful and had no issues understanding me or me understanding her .also gave me further advice . advisor was efficient and knowledgable happy with the advisor but need to go in to a xxx store to get a payg data chip as not able to have one sent out i wanted to upgrade sooner staff member could not have done her job any better .so nice to come in contact with someone like that .extra brownie points on the odd occasion i have contacted you the service has been first class .thank you . i was in the dunfermline store before christmas and the staff member told me i could get my up grade on the 3rd feb as i was a good customer and u can up grade six months before hand .i went to order it in stirling and they said it had changed and that was n't a deal anymore .i then phoned and got told the 2nd of june .i will be cancelling my contract with both phones when it is possible to do so .i have been a customer for alot of years and my bills are not cheap i use my phone abroad and it 's always paid .i will be going elsewhere for a new phone at the time . very saisfied easy 2 follow clear not 2 much talking ! because i did n't get a good service and i have n't had signal for 9days now ! i was n't happy with being switched off with no warning when to my knowledge i had paid .last month i was switched off and xxx phone had not taken the money from my bank and the funds were there .i was happy with the customer care service the issue with not receiving my voicemails until hours after they have been left remains i paid for my friends and family package 2 days ago and it has been suspended this morning .i have wasted 50p calling customer service and it is still not activated .i an not a happy customer ! fast quick reliable the person i spoke to was friendly and helpful , however , i ca n't give higher scores because i used carphone warehouse for my upgrade as they offered a better deal that xxx could n't match .i 'm happy with my price plan .thanks got info i needed .would prefer not to have to say phone # .was quick . yes the lady was very helpful and polite .however the call back in 2 hours never happen and after 3 hours i had to call back again which is poor customer service on your part .if you ca n't make a call within 2 hours then do n't offer it . the problem was treated in a non sympathetic manner and was not resolved ...the operator was impatient and offered little solutions excellent customer service as always the advisor was very pleasant and professional .she listened to what i had to say , gave me the information i needed plus more .she showed me that the problem i had could be resolved .she was not judgemental .thank you . i have a payment plan my service was suspended without warning despite the payment being made as agreed on time and i have confirmation by text and i also rang the bank who confirmed the payment has been made just not collected by you as a long standing customer i feel this is poor treatment .leaving me even unable to contact you ! because your team has been great very helpful easy to understand poor equipement & poor `business ` service provided with no option for improved service even at an extra cost ! ian , the guy who dealt with my call was very helpful and a sweated all my queries .he was very pleasant too . prompt and excellent service have been with you for a long time and always get good service . always a pleasure to deal with xxx , excellent network because they were very efficient and helpful because of the friendly , courteous , and speedy way in which it was handled by your staff . because the service i received was really good but not perfect very pleasant and most helpful bad experience with customer service team , took 5 different members of your staff to resolve a very simple issue .one member even hung up on me ! considering going elsewhere ! ! lack of understanding excellent service perfect service overall , a good service , they kept me happy ! the operator identified my issue , and gave me two alternatives to the solution of the problem .she was a nice girl also . helped my problem my call was answered then i got put on hold for 10th mins then i got cut off rang to get a sim only account and was told i had a bad credit rating , which i know i dont !operator took it up with manager and eventually came back to say it was ok if had just put in the wrong date of birth !he was very polite and efficient but i did not need the undue worry caused by a silly mistake . i called due to my blackberry internet not working and the advisor was really helpful and tried to fix the problem but it is still not resloved so will have to call back . very polite , helpful , british so could understand and knowledgable of their product !very happy with xxx ! adviser was very helpful and informative as have been many other advisers for xxx of the years of being with you . happy with service very helpful and polite service on the phone will have to wait to see if a now sim card arrives tomorrow and to see if this solves my signal problems as i am getting very frustrated with not being able to use my phone as i need to ! i 'm very happy with this company please look at the texts - reasons already on the !many thanks for the bottle of wine . you did a change of address for me and an upgrade .however you told delivery company my old address .why i complained you basically said you could not do anything and when asked to speak to a manager , i was told they were too busy .i then rang back the next day and you said you would inform dpd if the address and i would definitely get my new phone delivered to my new address .well it went to my old address , and i took off the day to be here to get it and then i had to spend ages on the phone trying to sort this out .now i do n't have my new phone , unhappy .thinking of cancelling .marianne withers yep , hannah at mobiles.co.uk was very helpful and professional dissatisfied with service from xxx as a whole ive always had good customer service and in general xxx have got it right . friendly and helpful my mum was rushed terminally ill unexpectedly into hospital yesterday and naturally i really need the phone no i did n't get my internet settings sent to me e-mail will be sent in due course i was very satisfied with the response from your customer services i ca n't fault the lady on her assistance with my call kept on hold 1st time 24 mins over poor signal issue and then trans to tech after which call dropped out i called back held again this time for 11 mins amd then told very busy amd to call again in an hour ring me excellent service and answered all questions she was calm and helpful simple - just quick and efficient service .no hanging around .am a busy person ! ! there always seems to be a problem with something , sometimes they are resolved in a quick and efficient way but other times they are time consuming which sometimes means i suffer for a lot longer then needed , i do n't appreciate waiting for a service for to long but that always seems 2 b the case original order for two phones not delivered because of admin error .promised return phone call on return from holiday .nobody phoned .made contact again to reorder to be told one phone not available .not the best experience with xxxphone . because i topped up my phone and it took my credit so i could n't get blackberry internet service when i rang customer services they said they could n't do anything about it an i would have to top up again price plan was highier than wanted to pay i got what i needed .that 's all i wanted . my phone has had no signal as is the 3 others in my family on xxxphone that would be four questions !you lied ...not sure i can ever trust you after that ... i 'm hurt ... it 's gonna take a lot to recover from this .....you might have to buy me dinner , or a movie .... x very helpful and understanding when activating me new micro sim card satisfied with the service i was very pleased with the service and got delt with very quickly person i spoke to spoke clearly and used common sense to sort out an ongoing problem i 've had for some months now .very pleasant and intelligent person x always excellent advice friendly ,helpful and was satisfied . could n't fault the operator .just would have liked the replacement quicker . received new p i had a few missed calls from the vod sales team - a txt to tell me what they wanted to ask would have been helpful .i do n't think vod does enough for their long-term customers . been over charged a few times , and been promised for credit , havn't seen it yet the lady was yery helpful,did not keep me waiting long and did not charge me for the call!the one thing is the music while you wait is awful! ! !ha because you never resolved my problem nor did you try and offer any sort of help towards a solution or a time scale as to when it will be resolved . .your representative could n't have cared less . . utter rubbish customer service yet again and i wonder why i stay with xxx it times like this ! tried to report a stolen phone but you would not talk to me ! frankie was very efficient and know what he was talking about also very polite had to phone on four separate occasions before problem was solved good conclusion i allways tell people to use xxxphone as i have never had any problems with customer care and whole family on same network its the best in the country because my problem was resolved quickly and well ! inconsistant advice and vague response . he was a very nice chap my rating of 10 was becoz i wud definately recommend xxx 7 becoz wasnt sure if it was the 18 content bar or not that was taken off .10 becoz i was satisfied with the advisers cust service yes the adviser sorted my problem out today it shud b on the system wat he was called he was very polite and extremly helpfull and sorted the matter out straight away very good service i have no complaints other than on one occasion last week when some said they would call me back in 10 mins but still waiting an hour later to no avail !very frustrating but generally a good service .2 relatives have just gone on contract at my recommendation . my problem was handled really well and they were very courteous you had to pass me to my isp who in turn passed me back to you .not very good support from either of your companies ! my question was answered clearly and the advisor was very helpful and polite i have been with xxx phone since 1988 and always been very happy with your service thank you quick , efficient and friendly good customer service customer service agent was fine however could n't help because of xxxphones strict guidelines .i wanted my bill reducing and apparently it ca n't be done . quick and efficient ,despite online service is not up todate . 0 bloody useless i was happy with the fact i was able to upgrade my handset early and the woman i spoke to about upgrading my handset was very helpful and a pleasure to deal with .i do think it would have been nice if i was offered a discount on handset or tariff for customer loyalty or even as an incentive to stay with xxx . extremely helpful operative who worked hard to try and solve my problem . got through to the help line quickly .the man i spoke to was very polite and helpful and the customer service has always been like that with xxxphone so i would happily recommend the company he did a good job and was very helpful . i love xxx never had a problem with xxxphone .did what adviser said but web page wasnt working so havent resolved my problem .man i spoke to was very helpful and pleasant service was excellent as it always is : ) i was concerned about my bill and charges for services i did not subscribe to.the xxxphone assistant was hepful investigated it and helped me bar it . enough is enough good day ! service was good was a good network giving unlimited land calls now have lots of hidden agenders not truthfull or a trustworthy network ,i have cancelled 1 line and all my freinds have done the same . operator was very clear , friendly and helpful . sorted out my problem quickly and efficiently ive gone from an iphone 3 to 4 while tryin to activate my new sim , i was without a phone for 2 days which im being charged for .ive been told its a faulty handset and needs to be exchanged which is going to take 5 days to do so .i just feel like ive been chasing my tail tryin to sort things ! never resolve my problems ..... i am with xxx for 6 year and never get any benefit for loyalty the person sounded like he wasnt happy to .serve me , but i let it slide .i have had better service from another person i signed to xxx when u first **** out , when u had people knocking on doors to promote u on commision.i have bought so mamy phones an i mean i lost count after 30 hun.i spend lots of money topping up and have at least 7 going now plus i bought 1 knokia c3 , blackberry bold , blackberry tourch and a touch 455 ?i was about to register until told to travel 8 miles to xxxphone shop as she could not help me and needed a new sim card which i got when i got the phones and 4 new ones frm u posting them.i fixed my phones as you can tell.as loyal a customer all these years an lots of cash , what ru offering me i came in to port my number from a corporate account to a personal account .it has not worked and there is no reply from the branch .unacceptable .apparently its easier to port my number off of xxx to another network , which it seems i will need to do . please refer to my email to xxx following phone call . no specific reasons no one is perfect there is always room for improvement however ur operator was very friendly and helpful and took payment quickly and efficiently he was gd support from xxx has always consistently been of a high standard very good service have always found xxx helpful only difficulty this time is log account not giving all info 10 no. i certainly can , the lady that was on the phone sorting my problem out was very polite and pleasant to me , she understood everything i said and she gave me customer satisfaction which you do n't get a lot of these days.kindregards ,mikey . we had made the request twice already not very happy persona sounded very dull and miserable ! u helped me out wiv my needs and sorted my problem out no the advisor was v helpful but was not able to be flexible on the contracts offered .i 'm looking for a better deal as a long term xxx customer and there are better deals out there . my problem has still not been resolved and was cut off whilst speaking to an advisor waiting for a call back from the advisor that was dealing with the issue but nothing as yet not happy with the way my account has been dealt with over the last few months ur staff av always been polite and very helpful bcoz da ppl i spoke 2 we 're polite nd everyfing i askd 4 got dun straight away x i was very satisfied with the prompt and positive action . advisor took time to sort out the problems and was very understanding that my disabled daughter had amassed a huge bill .and sorted theproblem with one call and helped to work out thatit will not happen again .thank you great customer services provided by xxx advisor donna a great ambassador for xxx . the service was helpful good service have a nice day good , efficient communication and swift resolution of problem 10 9 helpful service and correct answer within an adequate time , information on further very nice manner well explained because my call to xxx was successful 10 i lost my phone , late on thursday , i was worried that i would n't have a phone for the weekend , but it turned up early the next day .i could n't have asked for a better service .other than you actually going out to find my old phone so that i did n't go without a phone last night . good service and quick response very helpful polite and problem was solved ty i have been waiting since november for my new phone when all my mates have got there 's from orange or o2 i think that i will cancel my contract as you have not provided your half and move i have been with you 14 years adam was very good and helpful and customer was very pleased with his attitude and willingness to help all good all round exclant service because since i 've been with xxx i 've had nothing but problems with the handsets that i got when takeing contracts out good effective service : ) simply because after a period of 2 weeks u still dont know the cause of a failure of service in the entire witham area of essex .such a situation is inexcusable in the private technology industry phone was blocked .invoice set up wrong so not debited to my account .discount has been calculated wrong ......... can't see invoice for equipment online so have to wait 8 weeks for it to be posted so i ca n't reclaim vat during that time either very helpful person xxx is the best network it always haz bn and always wil b the people i delt with we 're friendly and very efficient with dealing with my query . the lady that i spoke to was polite and she gave me more information about phone usage abroad that needed . fantastic c s a1***** this morning had a problem ,the advisor could not help me as she said your system is a day behind ..therefore she could not help me . not able to give me info i required .ll i.wanted wascopy of my contract my problem was not solved i kept asking the advisors to explain my bill but none of them could explain it . my phone has broken twice now and still xxx wo n't change the brand to one that actually works ! ! using nokia lumia = does n't work , need an iphone = proven to work . very helpful asistant .a good 10 poor network coverage last three days .issue being resolved best as possible for now . ver helpful and quick i was pleased with both the politness and outcome of my query 10 was satisfied with customer services .its my fone thats the problem .wasimpressed with callbacks and the service provided no . the representative was very polite and helpful . the lady i spoke to was very kind and uery helpfull thanks so much mr david pearce x reason one , very polite & understand .reason two .very helpful .reason three .gave me bit of credit which i did not exspect that .when i rang customers service this morning .very pleased . because your service is second to none i .e . i find that xxx is a good service provider i was very satisfied with the service rose gave me , she was extremely helpful , had a wonderful manner and solved my issues efficiently . i had an issue with a fault on xxx live mobile web page and was incorrectly charged almost 3gbp and customer services did nothing to rectify this . found it very difficult to understand the adviser .she seemed a very lovely girl , but as it was very apparent that english was not her native tongue , the battle then became , not one to rectify my query , but a battle of translation .that was one issue .the other issue is that i have received extortionate bills and charges from xxx and frankly cannot wait for my contract to expire so i can leave , i got these ridiculous charges month on end as i was going over my minutes .but i was never once advised of a better price plan to suit my needs .i am now deeply in debt with xxx and become worried every month that i cannot afford to pay the required amount . adviser very helpful but i have 2 phone back very easy to move from my payg to contract keeping number and quick .stress free because i thought the last girl i spoke to today very helpful the other 2 did 'nt understand my question about the internet why was i being charged i was very happy with everything the adviser did for me great service i had been trying to sort my phone bill for 3 months and todayg i had a bar put on it so i could not phone out phoned customer services got put through different departments several times no one agent checked the system to see i had phoned several times to pay my bill over the phone i will see out my contract and go elsewhere the way i have been treated better than average customer service for xxx .that 's not saying much .lost points for not texting confirmation credit applied to my account as requested . reasons are that the individual treated me with courtesy and understanding no if you ring me ill tell you i phoned 4 internet settings 4 my phone its been 2hrs n no message also she said u did not have my phone lg gm360 so she would have 2send me another i wanted an upgrade - the rep was quite clear i ca n't get one till 21st feb - would have liked to see that there are some options , like even cancelling my contract and getting another one xxx internet is very low at a lot of times ! todays service was good but that has not been the case of late i have experienced many problems , poor customer service inaccurate info , incorrect advice , these issues have now been resolved call answered quickly , not put on hold .friendly spoke clear english & dealt wth information swiftly !shortest time i have ever been on at xxx . r u taking the piste ,i 've been with xxx for years and it 's based on that ,as i 've been asked over the years to switch and i did not .so if the service was n't good i will not have done the survey unhelpful and awkward position to be in .you are at times extremely blinkered and very unhelpful to customers .however your customer care people are very polite and efficient .it 's a shame they are so restricted with their ability to help . friendly service on the phone some one i could understand & gave good advice , they are my rating based on your scale and my experience my new phone arrived but was unusable as it was in polish. i had to go into basingstoke to get it sorted .itsorted .it has taken 3 trips to town to get my new phone working properly .this is not good enough . answered all my questions , very efficiant , great servise . the operator did not offer any help when i queried the changes to stop the clock which i was not informed of and which cost me money i was n't dissatisfied with the lady i spoke to or the advice that she gave although i have to wait till next week to finish my enquiry about a payment plan .hence rating 9 , i had deducted 1 point per fault . good customer service excellent customer service as always great patience shown on a lengthy call to help sort out our account charges . been let down by xxxphone by to adviser saying they will sort something out and never did very disappointed the first adviser took my details and said she was going to find out more info , but just transferred me to another department .hence a 7.the second adviser took all my details and apologised for my trouble , the was very helpful in sorting things out .hence a 9 . the call handler was foreign and after 50 mins on phone she still did n't understand my concern and kept putting me back on hold , i found it very frustrating .i called back and spoke to someone from the uk that only took 2min to answer my query . to improve your service your company has helped me a lot as i 've recently had a fraud on my bank account and your staff have been really helpful very helpful professional and pleasent operator , could n't resolve my query but let me know exactly what i needed to do .very satisfactory conversation .thank you . simple , polite , straight to the point , very helpful , well done happy with service i have been with xxx for a long time and have always had excellent service to help u know my feeling everytime i have problems , i am hours on the fon and get nowhere ..plus , its seldom an english fluent person on the other end-frustrating wen u cant be understood nor understand them . the man i spoke to was very helpful but the problem i had with the phone that i had sent back should never had happened any time iv had a problem or query the service has been quick and fixed straight away by a very helpful and polite employe i wanted internet settings for my phone he did n't know what i was talkin about at the start of the conversation then he finally said the text 's would be sent out straight away .that was hours ago and i havent relieved any still . great customer adviser . overall poor service ! ! ! assistant was very helpful and explained everything .very polite .thanks the reasons 4 my ratings is what i feel was right not happy about having to purchase a battery for my phone when it is up for renewal of contract in march and even though my battery is failing they ca n't brinb that date forward a couple of weeks the lady i spoke to was very helpful have been waiting for a replacement phone since october and am thoroughly fed-up and dissatisfied .i will be leaving xxx when my contract expires . great service because even tho the man really tried to help im sick of having no signal !its been 10 days now i have 4 phones with you and none of us can use them its freezing ad ineed to go into the field out back to get my messages !its going to cost a fortunee on landline as weve had to use this instead of using xxx mins its ridiculous sam who took my call and sorted my problem , was very helpful and polite .excellent customer service . satisfied efficient & considerate service .resolved to my satisfaction . one person tells me one thing and then some one else tells you different not happy xxx error -overcharged me for 4 months and i still have 2 wait 7-10 working days 4 refund to bank account .disgusted at xxx for ripping people off and then still making them wait for 4 months worth of refund charge my bills to much , say things are free , colleagues put phone down on me .i 'mleaving use total satisfaction the person i spoke to could have not been more helpful or more pleasent aside from this questionnaire , was a painless enough experience . it was just a quick query regarding my bill , and the lady was very nice and friendly advisor was very helpful and friendly i was very satisfied how fast and polait was resolved i was happy with the service from the lady who took my call - but much less happy with the answer - that she could n't really solve my problem .still not really xxx 's fault - more blackberry 's . very poor service .very brief explanations that are unclear causing the customer to constantly ring several times to get the correct information and having to constantly repeat security questions and the help required . ignorsnce this phone is fslty snd he could not csre less disgrscefull attitude because you do n't care to your old customers .youbehave customers according how clever they are .youalways try to rip off the customers not to help and sort out the their 's problems . logging into xxx website cancels paper bills - not explained anywhere .happened last year , told i would not happen again but it has .7 days to end of contract , have decided to switch mobile provider . she was helpful and sorted out the problem you have always sorted my phone enquiries . my reasons have been given in an email on your website easy to understand and precisely correct information prblem had not been resolved but is now . service was easy , patient and solved the problem .only slight criticism was that he spoke too fast at times . because the advisor was nice and he sounded like he really wanted to deal with my query and he did with very satisfactory results plus he sounded like sum1 i could have a conversation with no help regarding faulty phone : no help regarding early upgrade .also passed onto three different members , waiting time to long . good service good service no brilliant customer service due to the fact the lady managed to sort the problem on the 5th attempt hopefully my concerns were resolved to my satisfaction 0 10 i have been a xxx customer since 2007 and have always been satisfied with the service i receive and any problems / questions i have had have always been dealt with very quickly x im so upset that i have to wait nearly two weeks to have money returned to me by xxx that should never have been taken out of my account .so dissapointed in your company . phone call did not solve queries when i usually phone this service for help getting my package deal the person i get through to deals with it but this time he didnt and gave me another number i have already emailed you . my current iphone is with o2 and they were less than helpful .also the coverage is better with xxx on the whole i was very impressed with the service and knowledge of .the sales .adviser and would gladly recommend xxx to friends and family raker staff garbly did anything .did most myself anthony was very helpful and listened to what i wanted and needed . steph was very informative and patient .she really knew her stuff . staff member who dealt with me was very helpful & i managed 2 get the packages most suitable 4 my needs . the sales associate was very helpful and cheerful . service was slightly slow but at least was correct and very good good efficient service and genuinely wanted to give me what i actually needed rather than what made xxx the most money . i was offered a discounted price then the system crashed so had to have full price .not good unclear explanation in areas also the texts on account usage are unclear helped me verey much because he was very helpful very efficient and very informative first class help and service in changing phones and advice .nice staff . ratings taken pn the service was very good and informative once it arrived .thera were not enough staff in the shop .at 10:30 on a thursday morning i had to wait 20 minutes to be served .that seems to be a xxx plan .it is the same in all the shops .it makes 3 look very appealing ! the sales girl was just very efficient we knew what we wanted and she just got on with it , she also transferred my details for me . everything was excellent .he explained everything to me , was very polite and welcoming .10 out of 10 enough ! excellent customer service at swindon store ( sam ) the reason i gave a 10 each time the store manager who served me was very polite and very very helpful nothing was to much trouble for him auriel at the witney store could not have been more helpful and polite . because it was good service custemer service is apalling kept takin money from me previously spoken to an advisor who was no help .had to ring back and the service i then received was quick and painless .many thanks bowe .more training for jackie tho . you rewarded my loyalty without me asking for it and was professional and happy and helpful it was a very slow process for what i thought was a fairly simple question .was left on hold for a very long time . should have had new card on tuesday still waiting takes ages 2 get through and charged i 've been with xxx for many years .and recommend many to you .q1 very disappointed with the service in the shop .q2 i 'm now with out a phone for a week ?q3 the girl in customer services was professional and to the point . sausages are my favourite colour i phoned this morning and spoke to gent who answered my questions reasonably quickly and politely which i think goes a long way .ive been with xxx for several years and always had my questions answered and when it has been suspended ( due to being a taxi driver and people owing me money ) the people i speak to pay it and get it reconnected talk to me and not at me i found the man very helpfull text of countries with a ?not helpful ; wanted to respond but my text failed twice . no the reason for my ratings are because the service i received was excellent and my problems were sorted !thanks because the lady was very helpful n i could understand her clearly : ) will i get anything free 4 answering ur questions ; ) first class polite and helpful service :d friendly and helpful in comparison to previous networks i 've dealt with all my friends have t mobile .they r not happy i am simple way to order new equipment - time consuming to speak to the correct person . 1 . was told wrong info earlier , then have to repeat reason for call 3 times , then told only my 90 year old father can call on this issue .frustrated because the problem was solved whilst on the phome - just one tel call .lady v pleasant + helpful . the person answered my call promptly and answered my questions clearly in a pleasant manner . the advisor that was helping me did a great job a realy bad deal from ur self 1:30 hour long call i rated the service low because i tried to reduce my friends and family group ended up more members and was told this can not be put right until march 1st mis sold cotract good advisor sim card change over dealt with very quickly and explained clearly . kool been a loyal customer and i spent alot of money each month on my xxx bill and you can not give me a new phone replacement as the one i have is broken !not very helpfull ! good service good service i was pleased with the help given ,the lady was nice to me not like the man i spoke to the other day .ifound him very rude the way he spoke to me and made me upset because i felt as i could n't get my point across .soyes i was happy with the service i got this morning . excellent.manner& helpfulness of advisor but he was unable to give me a definitive solution despite consulting colleagues and suggested workaround is not really practical .other answer was a1 ! the lady that help me was very polite and fixed my problem in mins good clear answers an polite an professional thanks on a whole i 'm generally happy with my services from u n do n't have any particular reasons fr ratings just felt tht thts wat i wanted to give no problem far from solved every one was very polite but none of my sales queries were answered and therefore no sale resulted because you are always so help full thanks again do n't know very happy with advisor .not so happy with result . sorry too busy i rang with a problem and it was sorted out quickly and efficently .i spoke to two people and they were both friendly and helpful . no complaints , prompt service ! call lasted 25 mins due to xxx system problems .advisor helpfully and apologetic because mt because it was not just about the efficiency of the call , but also the warm friendly manner in which this was delivered .i was made to feel like nothing was too much trouble !great customer service . advisor was very helpfull but xxx its self need to reveiw how certain things are done .as this is the 2nd time iv had a problem with my bill thank you excellent customer service and really helpful in recommending a new price plan .could n't have been better .however could n't activate new plan due to tech issues but has promised to follow up .... call answered quickly question answered promptly very polite my opinion at the momen wasted time on the phone , your advisor did n't even know how to get trough to sales department .i went to your shop instead . no proper comhnication when transferr the call 10 am just satisfied they are very qick to help with your problems i 've been with xxx a long time now an i would never change networks i 'm happy with xxx i was a bit frustrated that the event occured .but i am very pleased with how it was quickly it was resolved the answer to that is in your questions happy with the service ,polite ,efficent ,and helpful . because the advisor solved my problem and exceeded my expectations regards no ones perfect no could n't hear most if what he a the upgrade package which i was offered when i first took out my contract has not been honoured in full & i have been incorrectly charged for the last 2 months .i am really not happy with xxx but i am stuck with you for another 2 years when i would rather cancel ! lovely lady great cuatomer service good all round service polite service ur ace i got the price plan wrong and was wonderin how and were the 20 pound went .was just abit confused at the time , so out of all them questions i am quite happy now and would average them at 8/9 out of 10 very good customer service thank you very much your .service is very good nice guy , pleasant , answered my queries and delt with them easily and politely my issues were not resolved .the advisor had told me to hold on whist she tried to investigate what was going on but after sometime i was cut off . he did everything that was asked . . the young lady was pleasant , polite and sounded happy . as on previous occasions in response to the same question xxx employs great people - well done ! i can get on the internet and the service was good thank u terrible service .was send faulty 2nd hand mobile phones when upgraded .these were swap for new ones ( as they should have been first ) .the when when i tried to get one changed for a different model as per your 7 day policy customer services rep lauren patterson-doig simply refused point blank to speak to me or put me through to anyone else and then cut me off .dreadfull . i was very pleased with the quick efficient way that i was dealt with i was given the answers i wanted clearly and in a consise manner.the other point worth noting is that whenever i have occasion to call customer services ,which as a newbee i have done , i get through straight away . i came from ` three ` and trust me there really is no comparison . they where very nice to takl to poor customer service and i will be reviewing which operator i use for business and for personal use . q1 - phone works well but could not resolve my problem over back invoices for vat calculations just generally very pleasant and helpful call was efficient and to the point with satisfactory information given(y ) as your employee was only to pleased to help but i stil have not got picture message yet :-d top service thank you ! ! the advusor was great and the service brillant people who could deal with my quary promply and efficantly n politly . ! cause i was happy with the service very helpful and understanding query resolved quickly , advisor helpful and polite but did n't sound very happy ! ! good efficient accurate service no good service the issue was not resolved on tghis occasion as it was realu a nokia problem .i was put through to the wrong number at nokia as it was for corporate bussinesses and not end user support .this was very unhelpful.the advised was definatly polit and courtious . clear understanding my problem and sorting it out quickly some things were resolved others were not resolved to my satisfaction your a good servis thank you i felt that the person understood the situation and gave me good advice call answered quickly , operator was professional , knowledgable and friendly .his explanation was easy to understand . my request was not resolved i am still waiting for it to be resolved despite being told it had been done . the reason for my scores are because ive spoken to 6 different xxx staff who have all been very helpfull and i have no complaints about then but after 4 months xxx still cannot get my bill correct so the 5 was for xxx system and the 10s were for the advisors the advice and help given was excellent . good overal service and pleasant staff to speak to excellent service yes , my bill came very high this munth , and i try to control , i call to get help , because every time i check my phone i have 100 minutes to do my cals , the person realy was nice and advise me , very good ! !but untill 07 i will do not now if i will get any help or not ?but thanks for yours help ! ! because xxx have failed 2 help me and support me friendly and efficent service had several txt about discounts and deals to no avail last straw wen dec 11 an offer of 50pounds dis on a blackberry curve was txt me wen i went instore to use the offer i was asked to pay as much as the 4ne was on display for also i av had no extra wen topping up as txt me youve promised me a refund because ur staff knows how to b polite to it customers my call was answered swiftly .my concern dealt with effectively .at all times i felt valued as a customer .thanks xxx x because i 'm not happy with how xxx value my loyalty .other companies are much better after over 25 years with xxx , they are still the best by far ! the person who served me was very polite ,and knows the value of customers great service generally . the way my problem was solved . (sorry ... unsolved ) the technician i spoke to who remote accessed my computer was excellent . pleasant guy but long wait and often have problems with sure signal and when i call they say ` try this and if it does n't work call us back ` then i have the long wait again if it 's not resolved . my question was answered quickly and new sim card activated nice and promptly with no fuss . very good service and dealt with very clearly i was very disappointed not 2 get satisfaction 2 my request .i need 2 cancel the insurance 4 the i phone bought in august 2010 as my house insurance covers it im not sure if the advise given has fixed the problem every time i call xxx the people are always very helpful did what i asked quickly and efficiently because u r good the amount of recorded messages i had to listen to before i could finally get through to what i wanted good quick the girl who helped me was amazing and i thought xxxs policy for late payments is exceptionally reasonable .thankyoux happy with xxxphone a very polite young man delt with my call , thank you very good 10 out of 10 exelent the guy i spoke to did n't resolve my problem and then basically tried to fob me off with technical replies when i pressed for an answer .unfortunately for him , he did n't actually seem to be particularly technical . no value for loyal customers , poor and unprofessional service , not dealt with sympathetically , not flexible i was considering leaving xxx after the last three months of ridiculous service and a number of mistakes .speaking with paul today was a pleasure and he really reassured me that all was resolved .i was able to make an international call within minutes of our call .i found his enthusiasm and knowledge refreshing .as a result of his professional attitude i am now a happy customer .i would like to add that the lacklustre attitude of previous xxx personnel does need to be remedied .i got the general feeling that staff are disinterested in their jobs .thanks to paul 's efforts my faith in xxx has been restored .sharnae fisher average service still waiting for msg telling me what to do so i can use mms i had to register my phone for my sure signal and the web screen would not accept my account number i am going through a divorce .money is extremelly tight .as a valued customer with over 10 yrs service i asked for an up grade to iphone .i will be letting my contract expire ..not at all happy with xxx very happy with the adviser who dealt with me polite , professional and correct man who gave me advice to the best of his knowledge very helpful xxx customer service very good store staff not so helpful my problem not resolved yet but is an issue with blackberry they were very helpful with the problen i had and resolved it very quickly dissatisfy with answers provided . the lady was very helpfull pleasant and gave good advise and would help more with my request if she was able but my only thought is that customers such as myself should be able to upgrade sooner seeing as i have 3 contracts and been with you this long yours hopingly mr d colchester hall iv made several complaints and still not been resolved resolved very efficiently , professionally with no fuss .julie was first class i was happy with the person i spoke to , he was very polite and tried to help .i have extended my friends and family and am rather disappointed that although the money was due to be deducted on the 7th feb , that i will have to wait until the 10th of feb to be be able to call the person added , i also wish to add another person but again i have to wait although i have already paid for the service which is very disappointing . failure of automated message service to enable knowledge of stacked packs your advisors were very friendly and helpful i have always been with xxx and would never consider another network , my query was about my bill and the advise the adviser gave me was very helpful and the adviser was very polite with a nice manner and extremely helpful the lady on the phone was lovely and helpful , but i the other 2 were low ratings because i would not recommend xxx to anyone due to me having several problems with xxx in the past ! ! because have a problems with u allways polite and helpful operator very helpful but unable to clarify results for 24hours 7 i feel i have been conned with my package by xxxphone q1 no service am 20 jan am22 pm28 q2 not happy on line bill q3 happy whith the polite responce 100 % better customer service than 02 ! ! i would n't recommend xxx , it is n't significantly different from any other carrier .the problem was solved quite quickly and efficiently .the advisor was a little over-friendly and there was far too much background noise . sean .the guy who sorted out my contracts .was excellent .x unresolved problem due to not being able to understand your customer care person .will try again tommorrow . awful service via phone and internet my last call was sorted out very efficiantly by the telephone assistant , full marks to her because i was on the point of changing operators . listen to the phone call you recorded ! the people were very helpfull good customer service very happy being with xxx .i do think it is best service mobile provider in uk.been with others nothing compared to xxx in many aspects polite .patient .clear .problem explained and fixed .not kept in queue read my notes my phone is not working properly and calls txt ,s & bbm ,s do n't seem to be getting through to me for ages do n't think network selection worked that 's what the girl told me to do . because you ca n't even put me through to your shop in sutton coldfield .who 's now had my phone for a wk . i have been a xxx customer for over 5 years if not longer and i have never had any problems with the service and quality they have provided me , i always recommend them to people on other service providers , and my phone is my most important tool for my job ( joiner in construction ) without it and the service i get from xxx i would have trouble doing my job .so thank you and keep it up . the options when you dial in are cumbersome .takes you around in a maze without any headway .hard to find option to speak to someone i was very satisfied with the interaction @ outcomes operator and service was excellent throughout . timescales for early upgrade changed from 17th feb to 29th may with no reason given , had to call advisor to find out why , was told you no longer offer early upgrade facility anymore . i spoke to someone who spoke english as their first language and they dealt with my enquiry professionally and swiftly bad signal , loss of service over charging on bills stop bothering me with questionnaires . it would much better to talk to a human being .in the beginning . the sdvid v good quick service the lady was very helpful i switched from blackberry to iphone but it took over a week to deliver and meanwhile my blackberry lost all of its services .n he was polite , did what i asked - pleasant transaction i ordered an iphone 4gs last friday , with an expected delivery date of tuesday .so far i have had no phone and i now have to go to leicester to collect the phone , at my own cost and inconvenience .all this because dpd could n't be bothered to look out for my place of work .the only vauxhall garage in rugby ! ! ! ! ! ! !i had to even come in to work on my day off to wait for it , but it has never arrived customer advisor was very nice .down to earth .very polite . very helpfull thanks i was kept holding for rather a long time unacceptable delivery options when delivery shouldve been made on time , no compensation offered for mistake the operative was very polite and efficient . helpful responses and friendly my problem was not resolved i called because i felt that i had been mis-led in my last transaction when i upgraded my phone .i spoke to carly , who listened to my issue and corrected it .that 's all i wanted and exactly what i got .thank you . the staff member who answered my call could n't do better , no hassle no wasting time , answered my request in a quick efficient & timely manner ive still not got my problem sorted 3 times i phoned snd 3 times i was given different info 2nd time staff member spoke in a cheeky tone friendly staff .a short time waiting .articulate and clear explanation .very helpful .clear indication as to which button to press for different requests .do u have a job for me hhhh happy satisfied staff it seems having a nightmare getting the phone have just sent yu a reply / friends on o2 network unable to get thru to me have been to xxxphone londonderry ni who phoned 191 for help 35000uot 35000 cuz am a top bloke because i had 2 ring them3 times ,on 3 seperate days and ur txts should tell u wot it means because i 'm having problems with my phone and when i spoke to someone today he would n't help me at all helpful was happy with how quick things got done the issue was resolved on my first call and the overall service from xxx has been excellent these past few years .i only scored 5 for the advisor as although he resolved the issue i feel he did n't seem interested and he took quite a long time for something i would consider a quick task .or if it does take a while , make the amendment and txt/call me back . xxx have always been the best service and two very un helpful staff members until i finally got through to angela who was very helpful and polite .constant problems regarding payments and bills . because he resolved on going issues at once advisor helped greatly with my query 8 frustrated with web not updating card and difficulty topping up messages via txt and advisor confusing everyone was very patient and helpful but the process seemed quite long winded for a change of handset adviser patient the advisor i dealt with was fantastic and deserves a pay rise and promotion . english advisor who answered my queries very efficiently my particular query was unique to my business plan , but was dealt with quickly , and without fuss .the customer services adviser that helped was polite , knowledgable and professional .my questions were answered in simple easy to understand terms .many thanks ! very polite and helpfull and dnt have 2 wait long 4 them 2 answer my call well i think thats right ! the person was very helpfull and understanding and thank u 4 your help it was handled well problem solved , the rep worked hard to solve the issue , polite and resourceful . helpful staff , answer questions , great service because i 'm very dissatisfied and disappointed that xxx does n't seem to value its customers or look after their loyalty or interests prompt , pleasant and think it solved the reason 4 the call . friendly , efficient service pleasent , quick and easy to deal with i was satisfied with the adviser who handled my call an solved my problem all questions answerd quickly and efficiently a year or incredibly bad customer service nobody ever actually dealing with my problems ect if u would really like . 2 no call me as it is far 2 long 2 explain over txt really polite man. . information was brilliant and was a pleasure doing business with .can i have a free phone case please : ) i think that the advisor could have done more .therehas been a two or three things happened lately with my phone when i have had a very good signal .( 1 )noaccess to the internet for a couple of days .( 2 )not been able to access some parts of my phone .renumber 1.this was rectified with a call to 191.re ( 2 ) this happens now and again even with a full signal . very polite pleasant and told me they had made an error on contacting me in the first place i dont find anything wrong whith your service it 's allways spot on the service was v good but u should aim 2 make it even better well i emailed to cancel my old mobile on 4th dec , they do n't receive my email til i went to the store , they said they got my email , i was still charged for my old mobile which do n't suppose to b , they 'll credit on my next account , what kind of service is that ? i was informed i could take my phone to be serviced at a xxx shop .when i whent in they told me they could not do it or send it away as a valued customer i am thinking of moving from xxx pleased problem was resolved . good service .i would like to have paid less or got more free download ( mb ) i was very impressed by the quick service and friendly person on the phone the lady that helped me with my enquiry was very polite and professional . just a good service i have been with xxx for 10 years + and there rarely seems to be any flexibility for loyal customers .i have problems with 1 of my contracts .i have 3 phones with you 2 due for upgrade april and 1 in june i will be definitely be looking to move this year . problem i called about was n't solved happy with call no everything resolved quickly and efficiently by a polite , helpful man i could n't understand her ! ! and i wanted to cancel my contract and get information about 30 day contract but she kept telling me i need to call later and the end of my current contract which is in a moth ! ! !i do n't want xxx to renew my contract !she could have been more useful ! because the service was good n the advisor was very helpful and polite . i 'm satisfied with the reply great service 10 top service my questions were answered relatively quickly . the person i spoke to tryed to b helpfull the best he could but sometimes iv spoken to rude unhelpfull staff in the past helpful , polite and professional i always get good service from xxx no. the staff are always very helpful .have a customer for nearly 3 years and never had any trouble with them 10 it was an average experience . informative & polite the service i was provided was helpful , empathetic & personable . no first person would not reinstate a package i already had , told me it was n't possible ...since i 'd had it until i upped my contract some 5 minutes before calling , that could n't really be impossible could it .second person just sorted it out straight away . . at first he seemed not to understand what i required ,but once he did he dealt with me very well , thanks my query was sorted out quick and the person i spoke to was polite and helpful . as you asked me . my ratings are because the service that has been received is the worst i have ever had .my issues have not been received and after being assured my phone will not b turned off again , it was .it is unacceptable and i will be leaving the service . i was very pleased with how efficiently i was dealt with when i phoned . i asked for when the earliest my upgrade could be and i got told on the phone it was march , however i rang back up as online it said july and the advisor had got it wrong , the advisor was miserable aswell however they did answer my questions recentproblem well sorted also vf hasvastly improved its customer service we were not understanding each other very well as english appear s to be a seco nd language for both of us however a strong desire to serve is apparent in the lady i appr eciate her and appreciate wh oever recruite d her as well not on the phone long problem sorted good staff member . a lovely person on the end ( jenny ) today , very helpful , no rushing , helped through every step on updating mobile , have used xxxphone for years and had good service each time , go through my account notes n u will find out everything . the adviser was very polite and very helpfull with the issue that i had , i did everything he told me to do and it was rectified with ease the adviser was very helpful but i was put through to technicle department but was shortly disconected and had to call back . .but the problem has been resoved so thank yyou good outcome and service you 's are the worst network i have ever involved myself in i willm not be reefereing you to any friends or family pathetic because the service was excellent obviously .mxx the reason for my ratings is tht i have to phone back as my problem hasnt been solved . yes but to much to type poor advice today i paid on the 31st and got a confirmation email .the payment did n't go through because of xxxs systems .i was n't informed my phone was barred until i tried to make a call today .then i rang back to pay again and the card was declined again because of you .i have been a customer for 10 years and think i will go else where when my contract is ip due to your high tariffs and constant faults , poor reception .your staff are all lovely but your systems are rubbish the fast and promped manor in the way you deal with the problem and people is at a high standered it was straight forward and the person how dealt with me was polite and will mannered i answered your texts as my issue progressed .i started off delighted then had a problem with the exchange team and then customer services resolved the problem . they are how i feel about xxx and am very happy with my service every time i call xxx the staff are always very pleasant and ca n't do enough to help .been with xxx approx 8yrs now and will continue to be for the foreseeable future no time ! excellent help from polite young man who spoke english . very happy with the way my situation was dealt with i found mark to be very friendly and able to talk to him about my problem , he spent time answering my question and explaining the issue fully .mark was very helpful in offering advice to answer my question . poor service lack of flexibility and understanding the operator took time to listen then went and found out info then come back and informed and told me .he is an assest and very good at his job . the adviser was extremely helpful , polite and handled my query quickly , professionally and efficiently - does n't happen nearly often enough at xxx unfortunately . have been waiting for 2 month now for my account to be resolve has someone has been miss using my account .i would appreciate it if you could help the lady who dealt with my call was great just a shame it took about 6 calls to eventually sort out the bill he was really helped me and gave me a resolution to my problem we continue to have a good business relationship with xxx i am not confident that i will not get anymore problems :-s i have been a xxx customer for many years and and i 'm always happy with their service . was put through to three different call centres then the last person who could hardly speak english put the phone down on me not happy very helpful man an a prompt answers very helpful operative with all the answers i required because they say things .they to days later i have got to fone up and go throug it agen 8 i would like to have better signal and also as i rang you to explain my situation i would of like to have a temporary usage reduction rather than not to be able to use my phone at all . . i have called six times just to get my sim activated the only people who seemed to care was simon and tina and i ve had no apologies .i found most of your staff rude abrupt and unhelpful because u have stolen from me and misinformed me to get a sale then not allowed to give me the name of ur customer relations manager or legal manager ! ! ! disgraceful very helpful excellent service operator seemed a bit disinterested unhelpfull and rude i would not recommend xxx as my coverage is very poor and i cant make or receive calls and texts half of the time but customer service is good all questions answered , sorted ! very good service everything sorted out :-) very helpful , instructions clear . not really just was good cancelled a previous contract in september 2011 , money still taken out in december .rang an additional two times to get contract cancelled ( was given a range of excuses ) and for refund ( contract cancelled with last call ) but no refund .had to make a 3rd call today to chase it up and was finally passed to refund dept who took card details to issue refund .i will find out in 3-5 days if that was successful .i 'm very angry at how easily you take money that is n't owed to you , yet you expect customers to jump through hoops to get it back .if my fiancee 's contract did n't have another 12+ months to run on this phone , we would have left xxx after being treated so disgracefully and no apology has even been offered . generally happy i have spoken to 2 men one on thursday and one on friday they were both very polite and explained everything to me and answered my questions .i now have been delivered the 2 new blackberry phone in the colours stated to me and the man i spoke today was very helpful when i asked if i can cap them thankyou the task was completed quickly and effectively .not in the habit of recommending as service is so varoable info required= info supplied all good excellent help , spoke very well and could n't of been more helpful yes i can , when a manager calls me general your customer care is very poor .we have had to request invoices the last 3mths and are still waiting for december on no jane was nice i got through quickly , my question was answered & the member of staff was great . **** signal . , used to get a txt with my bill amount at the end of the month i do not recive that anymore fo what ever reason did get passed to different people have been a xxx customer for several years and have never had a problem .i am due an upgrade soon and will stay with xxx . answered the question without any drama just wanted to open an account , but you ca n't do it over the phone . after many telephone conversations visits to xxx shops emails etc i have got nowhere , every person you .speak with tells a different storym because your overall service is great i do n't like xxx .i want to cancel my contract but ca n't very good service consistently the first rating is my experience of xxx overall , good but not great .very happy with the advisor and how she handled my query , my questions were answered perfectly . the girl who i spoke to was unbelievably helpful and polite .and also sounded very attractive : ) thanks jen @ xxx you didnt have any address for local blackberry repairs .howev er man was very helpful excellent service !thank you i phoned to ask if i could use my phone in poland but unless i asked about how much it would cost me to call out i would n't of been offered the xxx passport to save me money ! because the guy had a **** american accent !also confirmed the issue was with xxx and not my equipment and answered everything with a lovely cheerful attitude 9 fed up completely with reception for xxx .never had such terrible off and on service with a supplier very pleasant young man clear english spoken on clear line .easy comms .knowledgeable . you were not able to price match a better deal at t-mobile .i have been with xxx nearly 8 years .and found a cheaper deal , with a free iphone handset and unlimited txt internet and 2000 mins - and free tmobile - tmobile mins .myself and my husband have both left xxx . operater was helpful , polite and very clear and quick the operator was very helpful , clear and knowledgeable .i 've been a costumer for many years and i always been satisfied with the services provided . the person i spoke to was nice , and helpful .but i do n't know if my problem has been resolved until my next bill . man 2day was helpful and resolved my problem xxx reception is the only network that does n't get a good signal indoors and the broadband dongle is even worse i answered this question in number one she was focused , efficient , pleasant .methodically dealt with all my queries .it was stress free , hassle free experience so made my life easy .thank you so much exclent service commend lee and gemma stephen , the advisor was very helpful , friendly and nothing was a problem for him .the best customer service person i 've spoken to in xxx . mis advised no advise that helped poor service copaired to other network providers . im not happy y everything is just xxx to xxx when i dont want internet and the internet costs alot more than calls or txts to other networks doesnt make any sence on hold a while , problem solved , the adviser spoke english properly and was very helpfull . i gave 8 and 9 because when i asked why my minutes had n't been renued for the month they said that my dad needed to authorise it , even though i pay for the bill and only my name should be on there see original replies please please phone 07957111689 for reasons no 10 very happy with the way thay sorted the problem for me did .it.fast .and .efishent . the person i spoke resolved my problem and was very nice you asked for a rating , that 's what i gave . i am not totally satisfied with the way a certain query was handled was told one thing before transferring account and another when transferring . the call was handled perfectly from the first point of contact to the transfer of ownership team .a problem which had been very frustrating was dealt with and to my utmost relief .well done to the two individuals concerned . feeling good service by operator . helpful friendly adviser who gave me every confidence that she knew what she was sayinng call was dealt wif in quick an easy manar they answered question the phone adviser has been extremely useful and polite , however , today i have been at your store in marble arch and team there was highly unprofessional .that 's why i have put 10 's for the call centre and 6 for overall experience which was spoiled by your shop team advisor helpful but problem not resolved but not her fault could n't log onto account on website as problem with website good customer service and an advisor who answered all my questions and went beyond what was required or asked of her . everything i needed sorting was done quickly and politly my enquiry was answered quickly and effeciently .thank you poor service at huddersfield branch waited for ages .could n't help made no sense then got cut off ! ! now i am very busy because your operator sam was extreemly helpful in offering advice and sorting out my questions .over all extreemly happy with the service i get from xxx any issues i had have now being resolved quickly an easily i do not no my correct price plan and price i still have the same problem ! 0 check my last corespopdence with xxx yes ,they were very good ,very polite and very professional . no not sure if it is correct ?will find out once i recieve my monthly bill . lack of commitment on call back and knowledge of problem when already be discuss w very helpful and polite happy with adviser - very helpful good customer service no please ask a manager to call me and i will let them know why because you asked me the questions .did you want me to lie ?that was a very daft question . i have been messed around for nearly a month between phone calls and emails on a task that is easy and straight-forward .i am losing money and patience . the man i spoke to answered all that i asked of him , in a kind and helpful manner .thank you . every thing good needs improvement on the 3g you 're asking the wrong questions .the operative was tremendous - your processes for dealing with my transfer from o2 could hardly have been worse - ring me after 13 feb if you want to discuss excellent customer service , really nice girl on the phone , very helpful : ) because i was with the outcome advisor was extremely professional and understanding .she gave me an excellent advice and solve my issue . i still dont have a definitive answer for why my service is n't working as it should be stephen listened 2 my problem , was polite and courteous , gave me a satisfactory outcome and offered advice 4 the future , 2 avoid the situation happening again . polite manor friendly and informative the call was well dealt with but why did i need to make the call ! ! xxx totally messed me about on a trip to thailand in november and did n't properly correct things - why were my over seas calls still barred ? ? pleased with service only some of my issues were resolved .i am thinking of leaving xxxphone and was not impressed that there was no one to discuss this matter with satisfactorily . i have a phone that has not worked since the 27 dec and as yet no replacement under warranty as yet iv had problems in the past thats why quistion 1 is a 5 , the block i spoke to was very polite and nice good old fashion servicewith a smile keep it up . staff member was excellent , just a little annoyed at not being able to access my account straight away .no big problem . good service overall because the advisor sorted the problem out properly this time he is the only one that i spoke to with care for the customer i was very happy with his help advisor polite and helpful well for starters the deal i got was too true to believe quick , friendly and efficient service , , ,excellent ! . because .xxx helped me with what i need them to overall happy with everything poor support , no one can help fix the problem , bounced around different departments .am likely to cancel the contract .and i have been a customer for years ! the reason for my ratings is that when it comes to doing deals your tied into your contract so if another company offers a good deal xxx phone will only match it if 1 your due for an upgrade or 2 u buy out the contract if your company wants to be number 1 you must more versatile as my internet problem was solved promptly nope very happy with the service . every time i have phoned persons always helpful and polite on other end of phone because they did n't help .i 'm very unhappy with xxx service was ok the good quality of xxx support when i called 1 email account was not working .now over 3000 messages and 6 email accounts are no longer connected .i am very very dissatisfied 1 0 she said i will recieve an e mail answring the problem :till now nothing received thanks the young lady was friendly , efficient and helpful when i phone to have my internet on i would like it sorted there and then not for me to have to keep phoning you back i only wanted to change my email address ! ! good helpful service dealt with by a very polite man who really knew his job . i agreed with the call handler and the person acted completely the opposite .that is breach of contract .i was mislead it is not something you expect from xxx . because i tried to pay my bill with your automatied system and it fail and put me through to your call assistant and he was helpful polite and very speedy with the payment process coz i was very happy with everything the truth i am quite happy with the service , i do feel it is important to deliver the service the customer requires ,for the customer to continue business with any organization .best regards good advice , daniel dealt with all questions in a very knowledgeable manner because was an excellent service and they treat me very well good service overall the survey says it all very poor service indeed . all was good the lady i spoke to was very helpul and she told me ecatly what she was doing which was helpful most satisfied always an excellent service given , especially in the cheapside store , manager kalpesh is brilliant !best customer service .well done to him . query not resolved but operator very nice and gave me solutions to try x everything i needed was dealt with because they reflected the experience i had yes the service was excellent & adviser handled my query efficiently & polite , i like the service from xxx & coverage . very helpful response , which included checking his own blackberry to find setting . with xxx for long time good company happy with service you asked me ten excellent service because i was going through to speak to someone and the line went dead and nothing was happening so i did n't manage to speak to anyone about my problem i had a problem which was dealt with most efficently . i require paper bills for my records .i keep on texting `keep` to you and am verbally assurred that this will happen , but it never does-hence my disatisfaction with your service . service was much faster than previous experiance from orange because i have found xxxphone to be far superior to any other supplier .many thanks . it seems that everytime i ring that the query i am ringing about is the same as the last query as though i only get a temporary fix .eg i pay my bill and get the confirmation txt then still get cut off i love xxxphone not really just how i felt it is very frustrating to not be able to log on to my account i was very happy with the gentleman who helped me he was very patient and he solved my problem with ease the reason i gave these reasons is that my problem was not resolved ! because you asked me to rate then from 10 ( very satisfied ) to 0 ( very dissatisfied ) . good service listen to the call ! i am dissatisfied because my iphone was stolen and i had insurance which sent me a used replacement that is not even in a real apple iphone packaging .i called to ask and the rep just told me that the contract entitles them to send me a non new iphone even if it has scratches and no original package .this is not a decent way to treat a valued customer .have been with continuously 5 years on expensive plans ... the internet now works but my bes e-mail for work is now wiped . spoke 2 a nice person she was very helpfull and wish u could cater 4 over 50 i have n't got internet and lost loads of rewards cus ov that i was told a month ago i could upgrade in march told today its june do n't take that much again thanks the advisor i spoke to was polite and extremly helpful .acredit to you coz i love xxxdone to find a number but was given the wrong number despite several conversations with xxx problem is still not resolved last time i asked for something even after confirmation nothing has been done .hope this time will be done everything as promised . got htc phone no my new phone had a fault you would not provide a new one so had to purchase one out of my own pocket all i got told was i was out of the 10 days returns even though it was falty i like the fact it 's an english call centre and everyone is so easy to understand mobile not working properly i am familiar with them poor customer service very useless when it comes to wanting to cancel contract cause my phone working perfect now and straight away to thanks lack speed of response , knowledge of xxx website capabilities ; finally i bought my 3g portable hub and i still cannot find out my usage level until today ... because i was unhappy with the service .however i have since had the problem resolved so i'n happy now & would score higher . i got all the answer/advice needed ! because your service is outstanding because your staff have excelled expectation ! ! ! thank you x 1 . service is not as good , quick to take money not so quick to help or resolve problems .2. issue resolved today but only after having to call again due to text threatening to cut service whilst we were following instructions from first call and believing it was being investigated .3. dealt with effectively but difficult to understand . the advisor was helpful but to get through was a hassle , was n't clear which numbers to press to deal with what i wanted called to talk to someone re my bill .spoke to someone initially then put on hold and went into automated loop system where no longer able to talk to anyone .problem nor resolved yet .get someone to call me re my acc thank youbrian simpson very dissatisfied with xxx ! 6 very good service . andrew gave friendly and efficient advice which worked first time helpful the adviser was friendly easy to understand and sorted out my problem quickly locked into expensive contract so wo n't recommend but customer service is helpful . i am a great supporter of xxx .i think you have the best coverage and are always very helpfully i loved the service rendered . i 've been a customer for ages yet to get an upgrade was virtually impossible ! ! 9 i rang with an alert problem that i was n't 100 % would get resolved .your advisor was helpful , polite and sorted the problem and stopped the unwanted alerts .thank you . very helpful and polite , ray the sales assistant is a credit to your company .resolved what i thought would be a difficult problem quickly and efficiently lovely lady cheryl because lady was so helpful . the only one of the 5 that i spoke to even seemed interested , she was the last one before technician dominic who did say he would call back but did not , very poor.it took 4 calls to even get that far . i asked for a free text and web pack it comes with my top up .i never get mine and my credit is eaten up as soon as i top up .they promise me the pack but i do n't get it ! ! ! what a rip off . my bill query was sorted quickly & a credit agreed without an argument . my problem was solved patiently , politely and quickly . not really satisfied with the result !was cut off on my first call to xxx while put on hold and had to go through the process again ! very polite and efficient i will be glad to give a reason but too lengthly to write so can someone call me instead ?i would now like to persue this as a complaint .thanks .iain langridge . the person was so helpful and sorted the problem out and did n't give up until he sorted it out for me because the adviser was very helpful and informative not really no i have never had no problems with xxx and they are very understanding polite and mannered a lot of things ,you could call me and ask ,they many .xxxrespond to me as if their company is less concerned about individual customer . because thats how it is , i do think ur a gd network supplier , ur staff are always polite .but the girl couldnt help me on this occasion but no fault of her own . very good service and the guy went above and beyond to help total lack of empathy and customer focus .total inability to apply ur rigid rules to my circumstances .i 've now had 3 faulty lumias and u insist on sending me another ! did n't get what i wanted adviser was very precise and accurate sorting out my technical problems .politeand patient . staff member was helpful , polite , friendly and capable the service is quick and easy to use .because it was easily solved and told me what i needed to know and because he was helpful : ) yes i tried to pay my bill online that was n't working , the automated service that did n't work , rang 191 chap very friendly cheerful bill paid in seconds will ring in future because i have had a couple of debt problems and some time i am late with bills or have to pay a couple of days later and you have always understood and helped me and you are always helpfull and polite thank you well when i called i was put on hold , then cut off , then he called me back again put on hold .and again nothing line went quiet .i then called back and my question was answered straight away . excellent & prompt service too much to write in a text message ! the man i spoke to was brilliant helped me in every way i have n't had any issues with xxx unlike other networks iv been with . helpful xxx made many errors on my phone purchase but the telesales operator was helpful the advisor was helpful was happy with it all i have been with xxx for 14 years and have never had a problem with them i will never change to any other net work as xxx have so much to offer the people i spoke with where great and sort out my problems but i did get cut of and they had a problem with the computer very helpful and very polite just how it is polite and understood me and helped me with my situation cause the person was most helpful , thank you : ) very good service good service was dealt with no problem emma was very polite and helpful and sorted my problem out straightaway .she also asked if i needed any more help with anything . i would prefer the content control to be lifted immediately as i need to view the wine tasting site now not in 24 hours .the phone staff were good though . rude guy my problems have not been sorted i may change networks very kind patient operative .solved problem efficiently !thank u. . really helpful girl every time i have phoned over the last year the service has been fantastic , beyond normal expectations the lady who handled the call was courteous , friendly and patient .she mostly resolved my issues and the one that she could not do on-line ( which was not her fault - a remote server was down i subsequently discovered ) - she told me how to sort it out and i subsequently was able to do so .first class service - a very happy experience ........ very good service . great to talk to the agent was very friendly , knowledgeable and helpful my query was dealt with quickly and efficiently great service by staff would happily recommend great communication & excellent customer service no i only scored 8 for first question because i find it very frustrating going through an automated system when i just want to speak to a person not a machine which caused my problem in the first place very happy with the service of xxx .and the polite and helpful staff . good helpful staff the person was very helpful x got my query resolved , girl i spoke to was pleasent and friendly .credit to your team . the woman i spoke to was very nice and she made me feel welcome and wanted to help me and every understanding with my problem because you give a good service somethings you are really good at and some you do need to improve on rita was a very helpful staff .she asked me all the right questions including those i didnt think abt . got what i wanted ! xxx seems to be the most expensive .thinking of leaving . the adviser enabled rapid activation of a new sim card on an existing account - understood the problem and solved it quickly because i think ive been treated well and no problems the question i had was answered to my satisfaction no the adviser was very informative and helpful and gave me a full explanation and answered my queries . lovely lady .verypleasant .apleasure to speak to a happy and helpfull person .happywith what she sorted for me .10 out of10.x . advisor managed to block the spam texts + was v helpful . good customer care i phoned about 5 times and everytime they say the same thing and my bbm never works it is terrible service and i am not satisfied at all ! becuase you are the most helpful of any other phone company it was dealt with very well and professionally and the outcome was what i was hoping for he was very helpfull on the phone but xxxvone charges alot for calls afta u go over yr contract expecialy mine x he has a good skill to satisfied customers query .and i find him as an excellent customer service assistant .thx yes i was mest around i could not be 100 % happy , it 's impossible i have had to query last 2 bills overcharged on both .then after resolving issue a.m.recieved a text with over due amount all pleasant and professional operater good helpful advice and pleasant operators very helpful , fully understood my problem , and resolved it an acceptable and very pleasant manner . the lady i spoke to was very helpful .was easy to understand had a good phone manner .my query and issue was solved very quickly . enquiry well and politely dealt with u ask me 2 pick numbers , it 's nice 2 get an english person helping u could not understand accent of couple of advisors although they were very polite and patient . very nice lady but she said she would send an email immediately to me with the info i needed and it still hasnt arrived so my problem is not solved polite .friendly .helpful . happy overall especially with the complete care package . it was fine thnx for the service i received . my problem was solved immediately by a lady called catherine she was very efficient customer service excellent x was given wrong information when phoned previously , so cost me 60 pounds good advisor but i wanted a better deal lol haha i would like a manager to ring me asap as my problem still has n't been resolved no staff were very helpful an curteous my problem still exists and i am little if anything further forward despite the operators help the operator has a very nice manner and appeared genuine and interested in the customer .plus knew what they .she was not just there to do the job ! because i called an hour or so earlier with the same questions but was told the wrong information , then the advisor i spoke to told me the correct info and her help and knowledge was fantastic and very quick no answer given to my issue , left waiting on the phone .no acknowledgement given for being with xxx a long time . the advisor was really good , but couldnt help with my problem , very helpful and fixed my fone it was they way i think member of staff i dealt with was so helpful because voderfone are a **** network and i am thinking ov leaving them the service from the phone rep was good , however i have been waiting 5 weeks for my new , upgraded handset .not happy about that ! efficient and helpful i have 2 old nokia 6300 handsets , which have long since been upgraded .i wish to send them to be used by a church mission we support .i wish to 'factory reset ' them .the agent i spoke with seemed uncertain about this , and after a short delay , said 'try 00000' .i had already tried 4 zeroes , 1234 , 12345 , and various other possible codes .i tried 5 zeroes , which also did not work .after a much longer pause , the agent said she would put me through to 'technical ' , who might know the answer .the number rang for more than 5 minutes , and then produced a busy-like tone .i gave up . i have been happy with the service i 've received from xxx and have recommended you to a lot of friends .billie who dealt with my call was polite and efficient and sorted out my query . excellent service , my daughters phone was the problem and it has now updated the software successfully i got straight through to a very helpful operator who took my payment efficiently and made me think that i would offer her a job if the circumstance arose . still can not understand why on pay as u go number xxx cannot give me the contract and have to take another new number ? the service had good reasonably short automated call options , called me back at my convenience & the agent answered my queries well very satisfied with the operator whm handled the call i 've been with xxx 10 years , customer services have always been good . she 's nice lolx answered my question quickly and politely . hi , advisor v helpful , but looking for upgrade to iphone 3 and xxx tarrif is too high compared to your rivals .been with xxx for well over ten yrs so did n't want to switch , now weighing up options .scott good service everything is explained above - the rating only apply to the very helpful lady i spoke to ( fiona ) top rate i have phoned xxxphone up every month since august 2011 and still my problem has not been dealt with ! bad service excellent adviser ! was called in a round about way i was a lier and my problem was n't solved very good service and polite and knowledgeable staff the reason i phoned wasnt resolved im left paying for a phone i can barely use so i wouldnt recomend xxx and the customer service advisor tried her best and understood why i was annoyed . because the john was helpful and was very clear with what he needed me to do . reasons ,pay for my bill over phone ,spoke to lovely friendly lady ,she was the first lady that was realy nice and called u by ur first name ,she was scottish lady ,thank u , been with xxx long time .needed help - got it fast .young lady very polite , professional & patient . cba i have been with xxx for approx 5 years and im disappointed with how i have been treated of late , i was mislead by your sales rep into believing my priceplan would be sufficient for my needs on my upgrade to find i 'm now stuck in a contract that i can barely afford due to charges which i get every month without fail , i have paid through so much compared to my friends and family who are not on xxx , i have tried to resolve the situation numerous times which ends up me paying more per month to bring the charges down which i seem to still manage to get , it 's actually scandalous unable to perform simple customer requests best advisor i spoke to .the rest of you are **** .i hope u go bank rupt and close down !a **** dream come true !the advisor is a **** asset to **** xxx ! ! ! ! !she should leave and go to a respectable company ! ! ! i have to wait extra 3 days for a new handset. .with has been send to deferment address .it seams to be yours mistake . advisor helpful and took time to explain process and options , although i did expect more recognition for account value and length of time i have been a customer . was pleased with person answering my query , but not pleased at all that in previous call was told upgrade by phone available on 1st feb , now apparently , it 's the 11th feb. i am very disappointed to have had to ask yet again for paper bills to continue to be sent to me .it seems the employees i have spoken to before about this have put the incorrect codes on my account .i wait to see if the person i have just spoken to has rectified the issue . the ratings speak for themselves . could not resolve my problem . ! ! ! ! ! ! also very bad phone line for a telecom company it 's bad . . excellent customer service not rushing to get u off the phone & dealt with question quickly the first score was given because i feel u should b able to change your contract terms for example if your not using all of your allowance then you should be able to reduce your tariff to your budget before 12 months but the advisor i spoke with was extremely helpfully and anserwed every question i had very competently the mobile contract i got was too expensive and not adapted to my needs , and there was n't any other suitable .the service provided last week was very good .i asked for my pak code and got it .then asked for the code to be sent via sms and out was . bill enquiry no at the moment xxxphone do what they say they don as a supplier i have only 1 issue , coverage in my area on the one net service the guy was very helpful and polite however think will get a better deal elsewhere ! to much time waiting on hold .and also i dont like being cut off by a member of the xxx staff , whislt being on hold .i hope for the furture that xxx staff will know what they are doing .i can only hope that my feed back , will be used and not put to one side ! all questions asked were answered in the manner desired with only a modest delay . uk call centre ; knowledgeable rep; helpful and felt he listened well and dealt with me as an individual . your service is poor first time a company i and my family have been dealing with for over 20 years has reduced me to a sobbing mess .i accept that this will not affect yr profits or perhaps not even matter to you .as i was diagnosed with cancer i have not been working which means i can not afford to pay to cancel my contracts with you . i think xxx is the best network because you guys got so much too offer , ive told lots of my mates to change there networks to xxx and they have they think its great aswell : ) melissa want replacement sim card as mine is failing .not as easy as suggested . useless you make a claim and i 've go to give my phone to you for 2 week for you to tell you what i already know and exchange it ?next year i 'm going with 02 had far less bother with them .ps the girl on the phone before the bloke was real useful just the bloke that was a fool ! ! i want a higher company average nps so that we get a higher epp payment .plus the advisor was boss have to wait till tomorrow before i go on line to check my account .so was not able to finish what i started today . i thought a bit more of an explanation would have helped , i felt it was very much take it or leave it and finally at the end i 'm 99 % sure i was called 'mate ' ! quick response the service and some members of staffs attitude has been awful 2nite was great !friendly help full i have been a customer for many years , but have finally become tired of the poor customers service , extremely poor signal reception and the ` could n't care less ` attitude of xxx to me . n/a strong sales pitch mildly irritating but knowledgable friendly and professional the call was dealt with relatively quickly and i got the information i needed . the operator took some time to work out which service i required and did n't seem to know what was available . great service from xxx i have accedently put w0 on the second question which should in actually be 10 alan is a help full polite young man that is very proffesional in the way he conducts himself and always finds a solution that puts a smile on my face .you need people like alan on the team ! ! ! ! he was polite and helpful no i got the service very quickly & easily .customer service is pleasant and very helpfull .tnx a lot and keep it up -: ) was dealt with promptly and efficiently the rates i gave are what i think are right as the advisor couldnt tell me what the problem was for me to.register on line unhelpful staff .xxx need to offer more services to customers .for example ,capping contracts or sending warning texts when close to the limit .wrote a complaint letter to xxx hq months ago and still had no reply .i cant wait to leave the company could have had more help and i got cut off twice . no 1 - the overall service i have had from xxx has not been good !2/3 - the assistant was good i 'm not sure of the lady 's name but she was extremely helpful and was really nice over the phone , i 've never had customer service like that before so i 'm really satisfied with the service the man i spoke to was helpful but did n't have the authority to rectify the errors 3 previous staff members had made .i am waiting for head office to sort the mess out now . your adviser was helpful + polite + solved the problem . (i have worked in a call centre myself ) i exceeded my expectations issue extremely important to ymca but as yet unresolved .see email subject xxx account 681175218 to partner .operationsupport@xxx .co.uk sent today .look forward to resolution on monday .peter really helpful person !dealt with my enquiry very efficiently and answered my concerns without me bringing them up ! ! ! excellent helpfull quick and polite no deal on upgrade so looking elsewhere help u guys to improve i was very impressed , with the whole thing . my query was sorted out and the person i spoke to was very friendly ( and english so i could actually understand what they were saying ! ) could not do what i wanted , and advisor was n't really interested because am totally dissatisfied with xxxphone ..a multinational company and you ca n't help me out .. i wo n't be renewing both my contacts when they are up bad service no was helpful polite and freindly thankyou my query was delt with very quickly , and the advisor was very polite . called up other say and jus kept gtin passed around and only after the 5th call was my problemsorted the people at xxx are always polite and willing to help .there help has always been spot on .iv been a customer since my 1st eva mobile and plan on stayin 1 . thanks guys please read the notes on my account i need a number blocking urgentley that is affecting my buissnes , the advisor was going by his rules , that i understand .my point is i have been with xxxphone for a conciderable time . the advisor was helpful , and answered my questions following the enquiry the actions were carried out followed by a test which proved successful . call operator was polite , helpful and attentive . the engineer solved all email related issues at the first attempt , instructions with bb phone were very poor i think xxx has their customers best interests at heart . just like ! the man i spoke to was very very helpful and pacient as im in my 60s i was a bit slow taken things in he was great hence full marks just helpful and polite .thank u , i 've already answered all these questions before and nothing was helped good service great advisor , good response time .did exactly as i expected .english speaking . very friendly and helpful .other staff patronise and are unreasonable . your advisors are always very polite and helpfull as always . . xxx are the best ! the people working the day to day shop floor are great it 's the organisation that let them down sadly .5 rude people that simply passed me through to other people instead of dealing with the issue themselves which resulted in being on the phone 50 % listening to music and repeating myself about 4 times cos.i.dont .have .a.computer.it.makes .it..difficult .i.prefered .the.cashback .it.was .easier . i would give a higher rating for q1 but my query was v straight forward so i didnt fully test your services .my experience was excellent however and your advisor provided the information i needed and also proactively provided additional information which was very useful to me - i was highly satisfied with the experience . i cant give 10 for first two as company is not perfect but the advisor was very professional and am asset to your company i just think ur the best the person who dealt with me was very helpful . the result was good but the explanation to my complaint was weird . as i was lied 2 bout my upgrade adviser was very helpful , conversation lasted under 5 minutes and got over and above what i was asking about .very helpful and very satisfied with xxx . my question was answered cannot fault service and staff friendliness query had to be sent to specialists due to rubbish system , only wantin imei bar unblockin n seems very had work to do so ? the young lady was very polite and helpful , i am not happy about the rewards though you can save points for things but none ov these can be changed in to credit .or txt ,s .i would be very greatful if u could reward me in this way as i top up a substantial amount every month thanks the reason 4my ratins b coz twice ive asked 4picture setins .yestadayu told me it would take excellent customer service cos u took my credit 4 no reaon getting new mobile phone no very friendly and informative staff , not to happy with the voice mail service . the agent was helpful and polite . very helpful as usual all questions answered well informed of service responded to my service change and compensation given for loss of service :d i was assisted in a professional manner . read the notes on my account ! !your company cause me nothing but trouble ! ! i phoned up to ask some questions about tings that have been spoken about in the past ?well i was told nothing had changed but i proved that they had !!please phone to find out more or listen to the 2 conversations that i had today my number is 07798658172 i look forward to hearing from u signal strengh inside buildings very weak .secound it was good but i did not received any additional information .good and kind , but i could not understand his english 100 % 10 no the guy i spoke to was great . 10 have used xxx from the start and have had no reason to change , and we have fairly good reception in this area . **** service the lady i spoke to was very helpful and answered a query very well polite friendly easy to understand im really like xxxfine .thx because of the excellent service ! beacuase you cant get simple things right , plus you are charging far more then other network . cuz-ur-an-alright-company good polite , helpful service the guy was very helpful and informative , he was also pleasant and easy to understand ! ! she was very clear & helpful good service/advice i would recomend rodafone because the staff are very helpfull and polite my only concern would be that your details on you accout get changed randomly all was done well at a stressfull time .thanks .i dont do text normally . simply excellent .helpful lady name amiri 10 xxx for fow many years ?and still here counts for something exceptional service precise and accurate and nothing to hard to resolve i was misinformed .why was my handset even blocked ? took me forever to get through to speak to someone !seriously considering changing provider helpful and polite customer service attitude i have bewn askin for my mms to be sorted out since monday and its still not sorted ...they told me i can send and recieve mms but i cant and im not happy my request was handled quickly and efficiently . passporr no the handler was very polite and pleasant and dealt with my call efficiently because i was left waiting for to long and plus i do n't think xxx should charge for customer service . always receive a polite and helpful service from yourselves after dealing with orange i realise how good xxx are things will always go wrong it is how it is dealt with and we have always had excellent service i was extremely happy with your fast service and got great advise for the problem i had , thanks initially went in to the union street aberdeen store , was kept waiting 30mins approx before being served , adviser asked which phone i wanted continued to take all my details then informed me no shops had the current iphone in stock and advised me to call 191 to arrange upgrade , i then walked round the corner to the other aberdeen shop and got the new handset there , adviser there , sebastien , could not have been more helpful no excellent service 10/10 throughout because my family pack havent gone on yet because the advisor sorted my problem very quickly and was very polite and easy to talk to the girl was very polite and helpful and she had a nice voice said number would be transferred within 24 hrs then told 48 hours , then told by two people it had been transferred , it had n` t and still has n't been .now told it wo n't be until 144 hours . got all info i needed the kind lady was very helpful thankyou . because of the inability to manage my account properly and not being able to process my bill since october - despite my ringing every month to ensure that it has been properly set up .i also took offence to the customer service operator flatly contradicting what i had just told her , by insisting their was not enough money in my account when i knew for a fact that there was , which was the essence of my complaint .as a consequence , as soon as my contract with xxx expires , i will be taking my contract elsewhere trying 2 get internet .working the adviser was completely unhelpful .i was put through different departments needing to reconfirm my personal details again with each new advisor , the last one could n't find them although previous person i spoke to did .i am cancelling my contact because my upgrade is due today and now been changed to may my phone is broke and need my upgrade now and no one wants to help .and soon as contract up i 'll be taking both my lines to t mobile iv never known such poor service .it 's a joke good assistant was fine , i cannot accept justification offered for why the blocks were automatically added back on to my account when i went in store to get my sim carx replaced , very inconvenient on a business account my query was dealt with and resolved quickly and efficiently . please call to discuss friendly advisor helpful and courteous . miss informed when i ended a contract .still do n't think the answer was correct .the lady was very pleasant and understanding at my frustration at your system for the help with the rewardz .separately , i am extremely annoyed at having such a c always helpful in every way boredem good service thanks i was ill advised by one of your agents and now am being made .suffer because of it , so now plan on leaving xxx as soon as possible u ai n't brilliant the advisor was equally chatty and professional , he dealt with me in a very quick manner the people were friendly to speak to and very helpful and went above to make me a happy customer because i am in love with xxx i am your stocker who has al the t shirts the lot am the xxx mascot ! ! ! al am missing is free stuff !:( so some would be good folks i love you ! ! ! ! <3(y )xxxxxx non fluent english speaking staff / error in the service and over charged by mistake i understood my problem which was sorted in a way i was well happy with .thanx , steven . nice chap i was very pleased with the advisor who took my call she was polite she sounded very pleasent and she listened to my problem sorted the situation out even gave me sympathy personally i think she should have a reward of some kind as it was the best experience i have had when calling xxx about a certain problem , thank you ever so much to the advisor who took my call your an angel :-) good response to the enquiry my rating is based on how the adviser aided my request satisfactory and even helped me further with call packages and freebies 0 - i have had the poorest service from xxx .i am still so angry with you now , as it still has not been sorted .i 've had managers as well as staff promise to call me back , and never one call back .i 've wasted hundreds of pounds phoning u since november and still nothing .i 've brought sims and top up for my dongle and none of them work , the store explained that u have made a mistake and still no one has sorted this .i 'm thinking of cancelling with you and moving to 02 . level 1 could not assist though helpful but level 2 had immediate solution three calls and twice lost connection ; two hours later there all good i have had few problems with the network and in the past its been hard to get throw to xxx but they do be polite and try there best hard to umder stant somthins mis information until i pushed to have it checked .then correct information . all good but got cut off from first call operator after about 20mins of working through the problem and although she had my number did n't call back and when i rang back got different operator and could n't be put back through to first person so had to go through problem again no i ca n't be bothered the adviser was patient , understanding and he listens . happy with the service even though it was not what l wanted to hear good customer service i wasnt given the correct informtion once again hd to contct you nd top up to do this good service it wz gud service n nyc experience great customer service service was good .stuff very friendly and knowledgeable was cut off four times before finally getting through - feel you get told something different every time - problems resolved now to satisfaction but felt it took a long time to get it . waiting to see if new sim card for brothers phone works read my notes .incorrect billing and made up invoices .a shambles . the advisor was very helpful , and the situation was resolved , all good . i 've had a lot of problems over the last 3-4 months with xxx getting my bill wrong , my direct debit was put on hold until this was rectified and was n't set back up .i 've spent a lot of time and money travelling to the xxx store to try to rectify the problems before christmas only to find out today that they still had n't set my direct debit back up .as a result of all this fussing around its caused me inconvenience and has made me lose faith in xxx , especially after being assured there would be no further problems when i took a new contract out with you last month .so not 100 % happy really . the girl was very helpful because of a recent problem with wrong advice re data roaming in india from one of your advisors .i was given a credit without a fuss and a free allowance .this was sorted promptly and so avoiding a large bill very very happy with xxx too many questions for a friday night ; ) the call was answered quickly and he was friendly and polite hence the 10 .he actually did nothing prompting me to go to the shop today where it was resolved in seconds hence the 0. i am assuming he was dressed smartly hence the 1 .not happy . because i realy needed 2 ad another freedom pack as i used the first 1 i put on in 5days and now iv got 2 wait 25 days 2 put another on , this is highly inconvenient , ur turning away my money and i dont undastand why .i was told quit bluntly that i should ov read terms and conditions , and ther was nothing i could do about it , so i wudnt recomend xxx 2a friend .im quit unhappy with the hole experience . overall very helpful to sort out my problem . not competative very friendly and fixed my problem . becues the women that help was very nice n got the problem i hads few weeks fix i feel that i am getting poor service and will be looking for another provider becuse she was realy nice and plateh , and realy lovily kind halpful the girl i spoke to was very helpful and very polite .10out of 10 for her public relations skill 's . because your cs rep was helpful well trained and listened to my needs . that 's 4 questions ! ! ! she was very polite & helpful fantastic service i had my mobile i phone 4s broken and in xxx hampstead they helped me to replace it and setting it again for mevery professional kind and helpful the people who dealt with my query were frendley and helpful and dealt with it in a cureteous and pleasant manner i was very pleased with the help i recieved the girl who dealt with my request was very polite and cheerful and it was sorted very quickly : ) good service and very helpful service great service gud service . the adivser was friendly and very helpfull listen to my 1st & 2nd phonecalls today .you should get a marketing medal for your payg punishmentz scheme .great integrated customer disengagement supported by technology . it awful satisfied yes becues i but 20.ponds cridit all togeheter to to up my blackbury and i have 7.90 left polite staff answer my questions truthly talked though answer so i understand them step by step because it took a while for her to reply the advisor helped me really quickly and had no problems dealing with my queries the person i spoke to was really helpful and understood everything i was trying to explain and he resolved the problem quickly and to my satisfaction .healso offered me further advice if i required it . lovely advisor , first query dealt with ok , 10 out of 10 for that , then for my second query i was transferred to the upgrade team , unfortunately they had gone home so i was unable to complete my business , so a 9 out of 10 for that . i was provided with a great deal .i was handled in a polite and professional manner . i was satisfied with the help i received and your member of staff was very efficient and pleasant because you misold a product and misadvised me .so i am now going to be leaving xxx . could be improved 2nd time the advisor said that he would txt me the guidance 4 me as to what to do to improve-enhance my network 's coverage - conection 4 my mobile .i havent received any manual . because it says a comnpolewtly diffrent think on tv the call was very good sound 10 q1-because she respond good after she answer my call i spoke to two people regarding the issue i had they gave god advice were helpful and prompt and courteous very happy now after months of many problems with xxxphone thankyou very much bob whittle i was happy with the leval of service i understood the advisor and although my query wasnt resolved there and then the overall customer experiece was satisfactory the lady i spoke 2 was v helpful & did everything she cd 2 resolve the prob but unfortunately it did n't get resolved . just very satisfied have been with xxx for over 11 years not really i would like to speak to someone first class servive , top advisor , happy days ! tha advisor went out of her way to advise me on many things i needed to know !unlike some that just want to rush you off the phone , polite , friendly and top quality advisor asked re : nhs discount for existing customers , given a link but website only gives discount to new customers with contract no more than 30days old .pleasant call handler but yet again , extremely poor experience of xxx customer service as a whole . my txts do n't come threw till hours later that 's why .so cud u tell me what 's wrong i have used xxx for many years and heard from other users that they receive lots free stuff and offers and i have never had anything in all the years using xxx my problem was sorted out immediatley great service very efficient - but hate the idea that while many families are struggling xxx avold their moral obligations on tax do n't know 8 for not cancelling my dongel the first time , the other 2 where spot on and got the job done on the phone , and the adviser was very helpful q1 . xxx have excelllent coverage and are very helpful .q2 .i now know what to do but ultimately my query is yet to be resolved .q3 .he was both helpful and patient . i was satisfied with the call handler and there manner and they listened to what i had to say therefore was more than happy with the call because ur staff are always friendly helpful and polite call was dealt with in a timely manner , very professionally and problem was solved .very pleased with service . my queries were dealt with courteously and efficiently . i 'm always very satisfied with xxxs service , i always get very helpful staff and people that have a wide range of knowledge , so i normally get what i want the first time and do n't have to keep calling back !ps i 've already recommended you to 3 other friends .thankyou ! i have been overcharged on my bill wen i questioned it i was told i had 48 pounds call charges if i add this to my 2 phone contract charges 1 at 18 ppm and one at 26 ppm it totals 92 pound but they took out 132 of which 5 pound was delivery charge for the new handsets this still leaves a discrepancy of around 30 pounds this has left me overdrawn and now adding bank charges the advisior i spoke to .said the difference was 20 pound and it would be credited onmy nxt bill .the money was taken from my account so why should it not be put back in rather then a credit this mistake is now gonna cost me around 50 pound bank charges no, it 's my secret . because , i thought the service was quite shocking bad ! very good customer service from lynsey pugh . i had to ring back 4 times myself after originally being promised a call back my mai at you egyptian call centre then told a variety of different stories regarding the tariffs available before finally being sorted out with a compromise deal very well by my last advisor who restored some of my faith in xxx ...an experience that was far from good and that left me feeling very disappointed with your brand ....would i recommend xxx to others as it is today no..it was very painful and time consuming .honest feedback please feel free to call me if you need any other details . 2 fones problems with both .at the end of the call matter not resolved on either fone . poor customer relations ,different and often wrong advice . 10 everything was explained very well the xxx advisor waqas had all the time in the world to explain .hewas n't rushing me or trying to force a deal .veryimpressed have told friends and family about the service . asked to change plan to payg but did not happen as advised .adviser sorted out very quickly .but xxx do not provide good service for upgrades and staff in shops are unhelpful .also business contract stopped me upgrading at other dealers with better phone choices excellent customer service , made the call funny but productive , great guy ! i have always had a good experience with xxx it would of been much easier to cancel my contract over the phone rather than sending a email or writing a letter . she was very helpfull + very friendly . good friendly service and advice problem not solved my request was not carried out they were very helpful and talked me through everything i need to .: ) no reply received when used option 3 are you thinking of leaving us .felt you were making it difficult .option 2 having a problem employee helpful and efficient nothing . she was helpful and knew how 2 resolve problem nothing was resolved in anything i asked because the adviser could n't do anything to help me but she was extremely helpfull advisor was very helpful and after working with xxx i was very impressed thank ynu the problems ive had the conversations ive had im still paying for someone elses bill and im on the wrong tariff to nsme but a few i require someone that can sort this mess out to phone me ! my query was handled very well by your representative , thanks the operator listened . you ask me to she was precise and fast .not happy that u have changed your upgrade dates though ! the problem was not solved .the phone went dead in mid conversation and nobody has contacted me since because your staff are rude and wont remove content control from my phone promt service problem solved .knowledgeable advice . the advisor was very helpful , he gave me the information i needed to know quickly so i was n't on hold at all & he was very polite .one of the best calls i 've had with xxx ! well i an hoping .after all the problems i have had with yourself over the last month and being a new customer .i have finally been sorted out with my bill s i love xxxphone an would recomend to evryone xx they r fair the advisor was nice n helpful the person who i spoke to was polite and i would recommend xxx to people because of good service , signal and internet speed never had a problem with xxxphone i have bin with xxxphone for years why dont u listen to the calls u record them .it will take me a long time 2 txt explanation , wd email it if u give address no had promblem rang spoke to the person did what he raid phnne ok promblem solued happy issue resolved , but frankly your services of dealing with anything out of the ordinary is terrible .the situation is rarey straight forward .you do pacify with money back , which does get my back down .however , as a business surely it would be cheaper to avoid the issues in the first place . i spoke to 3 people , the second was n't so helpful but the first and third were very helpful and polite .my queries were dealt with quickly and they clearly knew what they were talking about . for da . future . after several conversations with yourselves and doing exactly what you told me to do i have now lost everysingle contact on my phone .infact every text message everything .i am totaly disgusted and absolutely devistated about it ! ! good service poor support took a long time to answer , good otherwise . i was very unhappy at been passed around 6 different people but the man i finally spoke to was really nice n helpful the man who i spoke 2 was very helpful and friendly , he also took time 2 solve my problem . i was having problems putting on credit with my card the lady i spoke to sorted it out quickly and even put the credit on for me when i was expecting to have to try again after the call so it was very easy .and liked the fact dont have to go though lengthy automated service to speak to someone very helpful i would not recommed xxx because they always take my credit and i want to have free weekends back advisors were patient ,nice and friendly and very helpful but ive had nothing but problems with my phone and dongle ,am sick of ringing every month with one or the other ,never had these constant problems with other networks ,thats why i would not recomend xxx . dunno ur just good well i think your workers are very cheeky i called to check my balance and a man put me on hold for 3.5 minutes then hung up , i was not pleased .the second man was helpful . yes i found the customer service to be polite and friendly , all my family is with xxx and its great rewards are fantastic thanks i am not being rewarded for my loyalty .i am now planning to leave xxx helpful and polite xxx has changed quick response , sorted roaming out for phone user already overseas , excellent service . i asked for a sim unlock code last friday and was told i 'd get it in 72 hours .that was over a week ago and i 'm still waiting . i found the person i spoke 2 very friendly polite and my problem was sorted quickly thankyou because i always get probblems with xxx im shoping around at the moment for another network thats really good totally satisfied you said three questions/ : ) appeared unhelpful and not really interested in the customers problem . the lady tracy gerrard was so very kind with me i would like to thank her again for being so patience the adviser was very helpful in every way they were helpfull on this occasion had no prob on pne good service that why i gave a 10 0, as i already mentioned not only the adviser was unhelpful but she kept telling me to cancel my contract with xxx .i am now thinking of at least cancelling one of my contract with xxx if not both . like xxx best network to be on rep had limited understanding of my querie .had to hold the line for a long time and re explain problem . they were good i have done - signals funny so phones are cutting off/wont phone people .ordered an internet dongle , not arrived yet .have n't got my paper statement yet - not a very good start to the year .also these `gifts ` for being a long term and loyal customer are n't really gifts but ways of extracting more money out if me !they should be something from you to me instead of `you can have this at this price , but we will double your bill so you can pay for it ` . would have got 10 but i had to call twice to resolve the issue great friendly svc , a 6 because i do n't yet have replacement phone but scheduled for monday ( next working day - great ) so if that happens it 'll be perfect ! the staff were very helpful & polite .i 've never had anyone at xxx be rude to me or not be able to help with my query . satisfied consultant not listened my questions ,answers were not helpful , he was n't polite and i felt like he try bully me , hung up during a conversation my call was handled quickly , effectively and friendly without me feeling rushed n unimportant helpful staff once you get through ( long wait sometimes ) and the automated sections of the menu are annoying - they do n't allow an option `if you 'd like to talk to an adviser press 9` .invariably i call 191 to speak to a person not a machine . the advisor was polite and sympathetic and tried to resolve my problem quickly- unlike the xxx store in blackpool who told me that xxx internet was not good coverage .he should get a raise ! i have always been with your company and i have always been very happy with the service that i receive from you happy with xxx .adviser was very polite but issue still not resolved regarding sending and receiving picture messages and imessages your team are very helpful and polite but getting through on 919 is often impossible thankyou after an hour & 2 calls to you , you have gleaned all my personal details & i still cant access my photo txt that was the purpose of my call .orange here i come ! 10 i called up with a question and the advisor dealt with it quickly and to my satisfaction the service is good and the team is always polite precise answers to my questions it got it to work but it is the wrong phone number the guy was very friendly and helpful .he explained everything , even things he did n't have to .he genuinely wanted to help .i wish i could deal with him only as i 've had to deal with some rude people at times i spoke to an advisor about an issue i was upset with , he gave me false information and told me he would get a manager to call me back that day .a manager finally calls me a week later , i call straight back only to be told its nearly 8 and the managers were all getting ready to go home but was promised a call back in the morning , that was two day ago .this whole issue has made me lose my respect for xxx and i will not be renewing my contract with you to many complaints to tell in a text i was just very satisfied with the overall aspect i am very unsatisfied because my problem still has n't been resolved they all give me the same advice but do n't seem to listen to the problem and you are quick to take subscription money when i have n't had no services . the person who handle my query was polite & answered all my queries efficiently i have been with xxx for a long time and i received a good explanation about the mobile broadband i dnt understand why am i being charged to go online when i have got the blackberry bolt on ?i have been using this with 02 over a year and i used to get like 500 mb which i could go online dnt get charged for it , and still not finish my megabites .so when i switched to xxx i was surprised that i got charged .so what does your blackberry bolton comprise of then i dnt get it ? on the whole everything was handled very well .however the confirmation email was different in terms me what was agreed .meaning , i had to call again and find out that you send emails that state different things as standard which is utterly ridiculous and no help to your customers i asked for my internent to b reinstated and was told it wood b done in 24 hours which it was n't so had to ring again and the first operator cut me off just spoken to phil in customer services who was excellent .i think you should speak to him to find out about the farce and bad service i 've had . that 's how i feel and the dude was helpful i was charged 4 a call i most definitaly did not make cos ur a good network . efficient , friendly , and it just worked ! i found that the advisor was n't interested in solving my problem & it was n't her problem .which did n't help me in the slightest . personal experiance i had to claim for a new phone on xxx insurance , it was very quick and the phone was delivered next day .last night i phoned customer service to register the new phone and it was a pleasure speak on the phone .thank you poor customer service .unable to solve my issue and dropping my call and not getting back in touch with me because the time turned 8 o'clock and if was time to go home ...ridiculous really ! excellent service ..friendly advisor x my query was just dealt with very quickly and staff friendly . c care not doing there job right very helpful and clear because you make a complaint and nothing happen gives me another number to ring , some of the people you speak to talk down to you too and it 's not nice 0 because the caller was nice but i feel i was ripped off with my bill when i called customer service it took all my credit that i was meant to top up for my blackberry messanger it took my 5 pounds and my iou and i still have n't got my blackberry messanger working i had to top up another 10 pounds and this is the reason i 'm going to switch networks unless you sort it out for me . husband had phone stolen was pleased with the way we hsve been treated . could not speak to a xxx agent out oe hours it was urgeant and i put fifteen pounds top up friday but i needed credit in phone today to get the help i was seeking i must wait until monday .iam thinking of changing my provider as i think i have been a good customer to xxx issues with bill not resolved wanted 2 change 3 num on debit card .closed when i rang and still cant get it dun .cant get throu frustrating . u sorted things out for my daughter no all 10 's really .i have been receiving calls from a work colleague who is on o2 .o2 have told her that its something to do with my network + my inbox .the lady i spoke 2 last night said that the problem was with o2 but im just still a little worried incase it is my phone .but i would always recommend xxx ! ! i gave 8 points & not 10 due to having to wait for 15 minutes but the lady who answered was very polite and helpful . because , you have sent several phone , and all of them seem to be faulty ?now you sent me a phone that the condition is worst them the the phone i had first .it has scatches all over .i am fed up now.i had a brand new phone .and you have sent me a secound hand phone . after nearly 20 yrsyou have failed me big time now ishall change i will get better value for money and will not be ddceived good service .and offered a rly good value package it 's due to us having to ring up three or four times to get something resolved that could have been done on the first call . i found the response to my queries excellent your operators were very helpful and courteous . thats what i rate u because i topped up 10,and my bbm has n't come through yet ? not been able to speak to a human , to establish how i can get onto the freedoom freebie pack tarif , paying with cash i have called twice this week to complain .it is a very serious complaint that is causing me a lot of stress and worry and upset .i asked for a manager to call me back on tuesday and i was told someone would call me back within 48 hours .no one did .i called on thursday and did not want to put the phone down as i suspected the same might happen again .but alya promised me and said please trust me , my manager will call you back within 24 hours .surprise , surprise , no call .i have been a customer for over 10 years and i am absolutely disgusted .but also stressed and upset .i am now suffering stomach problems and it is your doing . could not get anyone to help last night after 8pm and no way of getting through to a human being until i called your stolen line which is totally unhelpful please give the over 50s someone to talk to straight away i pay lots of money to you each he helped me with my problem quickly and very helpful with the problem i was having i have recently started using my work phone and i thought that oranges 3g signal was better and faster ... however for the support i got on the phone call i thought that a 24 hour line should be available also i have moved from being a orange premier customer to back of the que with xxx .please can i have a response on my answer to yourselves .many thanks am a xxx fone custamer but had no look with the service that i got wen i foned up still no better of cuz its stil not working i was very satisfied with how quickly nd efficiently the problem was dealt with naver been satisfied on whn i speak to the coustermer service they naver been solve the problem which i got it good advice the call was answered quickly and the advisor was polite , helpful and very upbeat .she was conversational and built up a good rapport from the moment she answered the call . your fast to reply and just very good i could not make any calls on my 611 no.no one could help as services were closed ! my problem was dealt with quickly and handled by a very efficient member of your staff . lady was very helpful , unfortunately she could n't help as i need to call back between 8-8 to speak to customer services as iv reported sons phone as lost and had it barred etc but phone has now turned up . i would recommend xxx , the query was resolved , the advisor was polite but abrupt . good customer service , helpful adviser it was a shame no help or alternative was offered .did n't even offer to sell me a new phone .but very nice girl . very patient advisors .....bye r uze avin a laugh !!! good service because this problem has happened each month for the last three months when it should be auto applied and im too busy to have to waste my time trying to contact you also when its not applied it costs me money to call the philippines which i do at one am and your closed then q1 . would n't really recommend xxx per se on a call to reset my voice mail pin.q2 .query resolved - hence 10.q3 .operator ok . naw ya smelly wee **** troll zx the chaps in the store were very nice but on the telephone you do n't seem to get much sense the guy i spoke to was really nice and the issue i rang over needed dealing with promptly which i feel was and therefore saving my son a potentialy large bill if the loss of his phone gets into the wrong hands so thank you x called durinhg the night following my daughters phone being stolen and it was cancelled instantly . good service fast efficient service dealt with very eficentaly good service .however prices are more expensive than australia the operator was cool but im not happy with the time and effort it took me to find out how to phone an operator .id like to have this option available in the first menu at 191 .while im here , what is with the big spiel at the start of 2345 , i dont want to hear about special offers at that point , i just want to top up as quickly as possible .the operator was great , its the system thats a bit sucky . no problem not resolved in my favour vwry pleasant and helpful alao everytime i phone i am always dealt with quickly the salesman was very good and friendly i feel that compared to other customers i have spoken to , a problem i had recently with signal was handled extremely poorly and unfairly by your employees .i will be terminating my contract with you in may due to this as will other members of my family . because my query was dealt with quickly and fairly . adviser extremely helpful , friendly and informative no comment apart for u could give something to your customers like orange do .xxx friday perhaps .half price on cinema tickets buy one get one free . happy in general , got cut off once or twice ! i was happy with the solution to my issue and the lady dealt with it promptly and efficiently i have been in hospital and my moneys gone in late and the gentleman helped me so my service wouldnt go off and thank you very much advisor was so helpfull and didnt take long to resolve 5star service good service this time but issue has been going on for some while . very helpful my first rating is because i have been having bad signal with my phone and th second two quetions because the two ladies was clear polite and very helpful . the issue was fobbed away with incorrect technical jargon . i 'm getting charged for using the internet when i 'm not on it and the person on the phone could not sort it . my issue could n't be fully resolved over the phone . . could answer the questions clearly and quickly .that 's now 4 questions not 3...starting to irritate . ratings based on service given only received part of the information that i requested via text message i do n't remember speaking to someone other than the person in the shop and he was brilliant upgrad i have asked for content control to be removed and was told it was but it has n't been . 1 ) i 've had more complications with xxx than any other provider 2 ) we followed the advice and the message failed to send so it just wasnt resolved completely 3 ) helpful and handled the situation and other queries well .thanks . i do n't like to give 10 adviser was patronising , unhelpful & unsympathetic .i need something doing its an emergency helping and very understanding and value for money advisor was very polite ,dealt with my enquiry fast and correctly the adviser was very helpful .however i have had previous problems with xxx , which is why i did n't answer 10 for recommending i spoke to a lady this morning 4/2/12 and she was lovely and i could understand her very clearly ... i sent an email and spoke to a man yesterday and to be honest i did not understand him and did not get the answer i was asking xxx about my upgrade nevet got the problem resolved q2 because it was n't resolved right away had to call back it was a simple query that the advisor handled well and politely lady was helpful , nice and very polite you r willing to help adapt inform accomodate to my needs the query was resolved very quickly .literally within 2 mins of ending call .adviser was given 9 instead of 10 as we were advised service being resumed may take 24 hrs .it was fixed straight away .very pleased .phone now working fully again service was good because my fault has not been fixed yet but i was informed that it should be rectified within 24hrs so just waiting now cheers ! ! because in the shop you get told one thing and then on the phone another thing .ilost five pound in credit trying to sort things out so not happy . 5 good positive attitude try to find out some imforation the operator when i got though told me one mon and tranfered me to an deparment that was closed shr could of told me very good service it was dealt with very quick and the operator was lovely he was very helpfully as a customer for 15 years and have 4 contracts i feel that xxx do not offer enough for loyal customers no comments excellent customer service !very helpful great service over all a good response to my problem which was solved thank you 0 my phone was barred without reason or warning and the advisor never spoke to me in person just relaid through a shop assistant good service xxx have always been brilliant with me i would totally recommend them not helpful not interested in keeping our business not consistent info these are all set out in the numerous emails that have been exchanged between us .do n't contact me via text again . pricing is n't clear and explaining away overcharging as a difference in line rental due to extending contract is unacceptable .was n't explained when i upgraded and still receiving high bills .felt that advisor seemed a little rude excellent phone manners and resolved my issues straight away . pliet ,and ,undrstand ,wot ,he ,sed ,thans your advisor was friendly and polite .shetook her time and helped to resolve the reported problem in a professional way . absolutely fantastic guy .brilliant at sorting my issue , and i could understand him .great xxx are rubbish helpful precise clear easy to understand very polite & quick in dealing with my request .never ad a prob with xxx .keep up the good work ! had to make several calls about the same problem .each operator told us the problem was solved & the phone would be working within the hour .this was not the case .the final operator who dealt with our call this morning was very helpful & sorted out the issue for us within the hour . helpful and efficient you was meant to send me a text so i could get internet on my phone . 2 hours later i still have no text .other than that im happy with xxx all my questions were answered and sorted emma webster was extremely helpful .to fully answer my query she needed some more time .she called me back in 10 min with everything completely solved .amazing service 10/10 my problem was sorted very quickly and easy .thankyou got told my phone would be delivered today then got text saying it wouldnt be , when i phoned to ask why the lady did not know and couldnt do anything !needed saturday delivery as i work during the week so now have to wait until next saturday when the phone is sitting in the warehouse ! sorted stuff been trying to sort out for ages i have had bad experiences in the past with xxx and your customer service agent listened and explained the reasons for my experiences , apologised for them and made me feel like i was n't the one being unreasonable for a change .spoke to me like a human rather than a customer you can take money off at any given opportunity . the service is always great .my issue isnt fully resolved yet but the call handler was very polite and profession . good service everyone was helpful problem with bill yet again .advisor cd n't c why bill had been increased no too busy i ca n't what i want but the reason is satisfactory as i guess the first call i made told me the wrong information , getting me very stressed .i checked on money saving expert and that advised me to call again and ask the question differently and then i was given the answer i wanted .useless . the advisor was understanding , polite , helpful , kept me informed of what they were doing at all times and very friendly but in a professional way - 10/10 needed to pay by card could not do it cus iam happy with my service i get no because it took so long to handle my enquries got what i wanted i phoned to ask for my balance .expected an automated message got an operator and was given another number .dialled the number which did n't work , was told to log onto the web and still could n't get a use age balance . no idea helpful person that spoke english , he was polite and got straight to the issue i had with my over priced billing .i suggested increasing my minutes which he has now done generally satisfied . iv bin with xxx .4 over 10 years changed once , customer care lady was very helpful . because when i phone up some of your staff dont seem to want to help you and they dont explain things to you proprly so you have to phone up several times and u get charged 25p per call which i think ,is ,un fair because it says on your website that 191 is free but it is , not you get charged for the call i,think its shockin and i am thinking of ,leaving ,xxx service was fast and first class happy with result 10 my query was dealt with successfully in a patient friendly way .much appreciated . . good experience all round very polite and very helpful very good customer service from the xxxphone rep i spoke to very helpful . no because my call was felt with quickly an to a high standerrd true the customer service advisot was very helpful and understanding ! service was good but could n't fix my e-mails over phone .need now to go to xxx shop i had previously called to block my xxx internet , but this had n't been actioned and i was charged for internet i had n't used .the customer service operator was very accommodating and looked into it for me .he was very helpful and resolved my issue to my complete satisfaction .thanks ok it nice that i did n't get fobbed off for a change x the problem i reported was not solved and the person who answered the call , although pleasant , did not seem very knowledgeable good service the ans to my q were given in short sentences and not clearly explained and the attitude was unfriendly because that is the way i felt , member of staff very helpful but solution not very helpful whilst it 's not the fault of the pleasant gentleman who took my call , i 'm not entirely happy with xxx for making me wait for 2 weeks for an ipad that i have committed to paying for , and also that i 'm paying for delivery on a saturday answered my questions and was very helpful . i have a blackberry 9300 the battry has never held its charge the phone is rubish i 've paid a few hundred pound on phone bills an i asked if i coulld swap my phone and i was told no he is the only customer who has helped me with the problem i 've had for the last 5 weeks . been abroad the sim was not working ,the assistant was very helpful just was overall very happy with the adviser ,he was helpful , polite and problem solved . i got the answer i was looking for from your prepator so i was pleased with the service from xxx the advisor was very professional and helpful but im not happy with xxx due to the length of time it is taking to deal with my complaint , now 6 months , still ongoing until i receive what i am owed and this only happened after i involved offcom . i cant believe you cant check usage until the bill comes !thats just not true the advisor answered all my questions and it only took a few minutes xxx never do as they say are going to do helpfull with no waiting cannot get internet on my mobile even after following the instructions given by ur team my original order was lost somehow but was sorted out in the end very good customer service .advisor was polite and very clear with his explanations .issue was resolved very quickly , really impressed i spoke to very polite helpful lady , who resolved all my problems that i had .so i am very pleased with the service i received on going issues .sending my parcels to the wrong address inconvenience and grief no compensation for it ring me never resolved the issue .. i asked for a manager to call me back and was told they would not help either ! ! ! only had to make the call because when contract upgraded the advisor never said passport would disappear ! ! ! ! cost me a lot of money .very upset i give the ratings that i give because when you ring up xxx sometimes you get someone on the phone that does n't deal with your problem appropriately . did not understand query and was unhelpful had good service today and also had my bag stolen in spain and had a very helpful person to cancel mob and letter written to confirm for insurance you have ask this rating failure to sort out a simple enquiry first time plus poor online service i think the person was very good and helped straight away ! ! ! to many options to get to what you want because the adviser was good but matters were n't totally resolved at that time . this is the second call i have made about the same reason .the first agent did not answer my query or send me the envelope she promised . yes the assistant did n't really seem too bothered to help me & considering i have been a xxx customer for a very long time i thought she might be more proactive .thanks just very impressed by voafone customer service xxx ca n't explain why it 's already taken a week to unlock my old iphone when it should have been done in 24 hours or offered alternative help dawn my customer advisor went that extra mile in dealing with query .she gave me invaluable support .i highly recommend and commend her , she is a true asset to your company .many thanks very disappointed with the options i was given and the insulting offer that was made to me the advisor was very friendly and it was more like chatting to a friend .although it was n't possible to find out where my ipad was as royal mail had n't updated the system the advisor did everything she could to let me know what was going on and how i could track my product .received the information i required promptly . data download is a real problem for people like my dad who does not understand it .xxx should 100 percent guarantee that it is switched off if the account holder requests it .if you did that you would get 10 for everything .i would value your comments . the reason it she was nothing like what a customer adviser should be like !she was n't polite , friendly or cooperative !i 'm sorry but that 's how i felt during and after the call , very sorry . cos i felt like it did every thing i required during call . no because he was a nice pleasant helpful man and he answered all my queries ! ! you were swift and answered my query efficiently and clearly good customer service , problem sorted immediately , nice personable person at your call centre ! poor service frm xxxphone i have had many problems with my bills with your company , ive been with you for 4 years and everytime i call up i am told different things by different people , and it seems to end up costing me more money and time to sort it out .also noone seems to have an answer why and just tells me thats just the way it is which i find frustrating as i didnt have this problem with o2 and i was with them for 10 years so i am currently looking to change networks as this doesnt seem to improve . got what i wanted my querie got resolved quickly and effective overall pleased with speed of response and politeness .unfortunately xxx 's system could not let me access the one piece of information i really wanted for my accounts . advisors polite but sim only deals are not good enough for the price , needed 1gb of data most are 500mb or less .for 1gb there is a massive price jump .very seriously thinking about changing to tesco mobile . advisor was very helpful and explained what i need to do . i had a great customer agent who helped me a lot very helpful with wat we needed , very pleased with the service i have to wait until monday to sort out the phone problem as the department was n't open and when i asked about if a shop could sort the problem out u was told maybe .whats the point of offering business services if you ca n't support them . very helpful and fast always received prompt and curteous service to any enquires ive made she was more than helpful and sympathetic to my situation . 10 misinformation about upgrade information on keeping my number my question were answered professional and were very helpful very friendly and helpful , i had lots of questions and all were dealt with patiently .thank you the adviser i spoke to was very helpful and polite .thankyou . problem not completely solved yet and i spoke to two people as i got disconnected my query was not resolved , i was informed incorrectly , overall xxx standards have dropped in my opinion and i will not be renewing any of my 4 contracts , also everyone i have recommended have be dissatisfied so i will not be recommending xxx in the future . yes i will be writing a letter of complaint regarding this issue .am beyond unhappy with the way i have been treated by xxx .i would like a response but regarding the level of service i have received from xxx in the last 6 months i very much doubt i will get one . the lady was very polite and friendly and was very helpful when dealing with my queries and i got an answer for everything i asked . have been with xxx for more than 6 years and they have always been helpful and very transparent , there 's never hidden costs .thank you the concerns which i had were answered clearly by some one who understood my accent and i could understand her . reasons 4 top marks r problem sorted without hassle happiness ! just excellent service good advice , and helpfull ,with sure signal sharp pratice , profit before service .......... staff member was fine but xxx systems are inflexible to customers needs and the spend checker does not work as it should leading to a large bill which i need time to pay and xxx will not allow person i spoke to was helpful and gave good advice cuz ur network is the best n only the best it would been 10 for everything but when i phone i always get told different information .whenmy talk time gets topped up dat got me huge bill an bank charge . all the questions asked were answered and my balance readjusted and everything was sorted out with one call xxx are the best . go passed on 3x didnt have my detailsgot disconnectedno ring back very helpful polite helpful service 0.1 helpful i was more than happy with the service that i have received u have changed my upgrade date without informing me , from next wk i have no phone as my original handset needs repairing , the handset i am currently using is borrowed & has to be given back so was planning on upgrading on the original date of 18th feb , it is now may as i have found out today , this is not good enough , u expect me to continue paying for something i wont be using ?i will be taking my business elsewhere , i will be cancelling this number , i refuse to pay for a service i can not use ! ! ! because the service i recieved this morning was excellent adviser was very competent and very helpful . question about blackberry services . good service my problem sorted quickly n professionally prompt and courteous answers & easy to understand the problem fix . cant swap hand set in store that was ordered over phone .( as not suitable ) she was really helpful and resolved my query quickly . everything was dealt with and i was very happy same as always , uk based , and good , cheerful people : ) see previous text it took three calls to get to a near satisfactory agreement but until the service is complete i cannot comment on that further this is not the first time i have had major problems with xxx .the last guy who dealt with my call tried really had to sort it out , but i 'm still being left without a phone although i have been paying insurance so this does n't happen and my phone is still covered by warenty call answered quick and handled professionally : ) answered all my queries accurately and clearly - pleasant friendly manner i 've been with you for 4 years and thought i would be treated better i have another 3 full time family members with you as well loyal members and found some of your staff not taking this into acount was helpful and resolved my issue query dealt with efficiently and accurately .call answered quickly .satisfactory answer given and agreement to a refund . satisfied ive stayed with xxx because the reception is best and is the only network that works where i work but there is always some issues , eg , the delivery of my phone an the reason i had to call today which is the reason i didnt give a ten for recommending .the advisor answered my query .i gave a little less than ten for the last question because it seemed to take a while to understand my issue because i am technically literate and had spent over 1 hour trying to solve a problem which xxxwas able to solve in a short phone call . i was extremely impressed by the information i was given friendly , polite informative i have no experience of any other mobile provider ,but are not comfortable dealing with computer generated messaging . pleasant helpful and patient advisors i have been trying to get onto my account online and your system is continually down .the telephone operator was unaware .she did not enquire what i was trying to resolve : simply said she could n't access the system either .she was very charming but not a lot of help .i think after 18 years i might give another nobile company a go .r.s. service over the past few months has been beyond awful .worst i 've had from from any company .to point of wanting to leave .i wish i did .today 's advisor was excellent and breathe of fresh air but ca n't cover up the deeper problems .awful awful company that does n't seem to give a **** about its customers who have been with them for years . i spent 11 minutes in a call first time round to then be cut off .i called back and it took 5 minutes before somebody could tell me that the department was closed for the day .all this happened from your covent garden shop because i was told to come in today to finalise a new contract application for my business .there was a problem with the application from xxxs end but nobody from the shop called me to advise me of this even though they have my number .because of this i have made a wasted journey into central london on a saturday morning . excellent service compared to previous experience with other providers very good service because all the way through it was like talking to a page full of terms and conditions , no leway or reasoning .......i will be leaving xxx asap your staff were polite and offered a slightly better deal to my wife and knew exactly what they were doing/talking about answering my questions promptly .a very satisfied customer .thank you , colin call me the reason i called has not been completed as requested service was good i received all the answers to my enquiries in very helpful and honest manner . i was very happy with the out come problem not resolved as i was cut off when being transferred to tech dept . no because he was really helpful and friendly ! the problem still occurs 8 because it wernt easy to get through and it took several people to help me before the help actually worked10 because the help has worked10 because the last person i spoke to was easy to talk to and helped a lot they did n't resolve my question successfully o2 are a headache so reason is so far so good with setup and aftercare , please keep up the service ! customer service dealt with my request to unlock my old htc phone promptly .jerome murray in sales gave me a good deal for a new samsung nexus phone .thanks . as per last text , world class customer service ! ! 6 my call was cut off .i want to know why i am being switched to plusnet .i have had received no communication from xxx about this .are my xxx at home charges going up ? i was satisfied with the customer service i did n't have to wait for ages to get what i needed .your staff were quick , easy , and very helpful .they gave me what i needed and i also had extra for the inconvenience .thankyou very much for all your help ! exellent service from advisor just becouse the money that my mum has send to you and you havent receved it yet . very unhelpful staff because xxx are liars and make promises to customers that mean nothing as they are never kept. ! ! !i will not be renewing my contract or referring u to any friends ! !as a loyal customer i am extremely dissapointed with the service i have received no ? still not able to top up my pay as you go mobile ! answered my questions easily chap who handled call good but could n't solve problem and technical department not at all helpful so still have problem of blackberry not working always get great service from xxx good interaction ongoing problems are not resolved .xxx do not seem to care about loyal customers i was told to ring back saturday because 3 working days would have passed and i would get sorted . 4th time i have asked for a bill , finally able to access on line but ca n't believe you ca n't post me the itemised bill which i am paying for but not receiving ! i have explained this in each text exceptional service .kind ,helpful ,informativeand helped solve my problem i have been with xxx for a number of years now and have 6 lines in all .the service is great and the network is the best in the uk problem solved i was happy with the out come , ( i think ?...... hav'nt checked a picture text yet ) because you ask me to rate your services yes . advisor was ok , not her fault .xxx called me yesterday to say i could upgrade .called back today and no one at vidal knows anything about it .it 's outsourced yet no one has a number to give me to call them !so i 've agreed to sell my old phone as i 'm upgrading but have to wait ! ! ! ! ! ! shocking customer service . agent was very helpful the reason i gave 10 for every one was because i could of been very in fortuneit and had to pay an other 10 pounds . no i was dissatisfied with the way service i received from katie .she appeared to be very rude and also misinformed me and failed to listen to my concerns as a customer .however i have decided to cancel my contract !thank you the young lady was polite and eficiant sorted problem excellent staff knowledge and politeness thank you i was cut off 3 times .first answer was incorrect code .2cnd answer was helpful and correct and very well handled .all of this took about 40 minutes . pleasant and helpful and answered all questions quickly and fully the man was friendly and very helpful the man a spoke to was very helpfull the advisor was very very helpful .she gave more than i was expecting as a loyal customer .and that 's what it 's all about loyalty ! yes it was a brilliant service just not happy that i didnt get reinburst for when the service wasnt working and i had to top up twice as much thanks i like that i did n't have to wait too to get through in the first place .the girl i spoke to was very fast an efficient but very well mannered at the same time .she checked if i needed anything else and seemed in no rush . i would recommend you as you provide good service .i. was not happy about not receiving my phone when it should have come and had to wait in two days and it still is lost in the post .and finally your customer service team dealt with my problem as well as they could as it was not them who lost the parcel very helpful i am very satisfied with coverage of the network and the offers you as well the customer support they always give their best to solve the problem i have . a very pleasant guy who took the call . good service today 9- cos i spoke to xxx te other day regarding my bill and problem with bank and nothin was said then10- my problem today was solved promptly10- adviser was polite and helped with my problem regardsj.d hilton helpful service . very happy with service recieved . i thought the customer service was excellent . the lady was very helpful , understood problem , sorted problem and hopefully corrected it for future .very polite most helpful person i have dealt with at xxx .and i achieved everything without any fuss problem not resolved i 've had problems getting my freebee 's when i top up every month and this has been happening for the last 10 months or so and different people have been telling me different things when i 've phoned up customer services so it 's not always that helpful .i think the woman i spoke to today helped but i wo n't know for sure until next month when i next top up .if i do n't ring next month then u can assume things are all good and i 've finally been given some useful advice ! ! the first adviser was helpful and resolved my query .the second adviser ( sales ) was not friendly or helpful .he just did n't seem interested . all i wanted was to change my registered address so it was a quick call in but the fella , chris , at the call centre sorted it quickly without asking a million questions and was cheery along with it . the problem i was trying to sort out never got resolved .i will have to call again mon-fri finding out when my new fone will be despatched could not get thru' 2 speak 2 operator no very happy with service i have had alot of problems with my bills ! , i find xxx very expensivd , i have been with u for years and receive no money back ! .the advisor was very helpful but im still unsatisfactied with the service and am thinking to change to another network ! . very polite n helpful very good service i have been with xxxphone for many years and have been very satisfied .my answers represent my good service i receive .sue corp very good service i am happy with the service .the adviser dealt with my problem quickly and easily and for that matter i am happy that my problem got resolved and sorted in a short period of time .now my blackberry services are running as normal .thank you . i always find the staff so pleasant and helpful i have been with xxx for a long time and i would recommend anyone to go to xxx and have done on many occasions i think what ever my queries were she answered all that clearly and nicely that was the reason for my good ratings .thank you polite service and problem solved coz i am happy with the way it was handled and my result i have called u 3 times 2 try and get the right settings 4 my phone and still cant ues my phone propley .thats y . i have contacted xxx three times this week regarding a replacement torch and not once have i had any success as they were not in stock .the conversation i had today left me unsure as to whether this matter has been rectified . i was very happy with the service i 'm still showing an unused rewards number and i did n't think i 'd used it the adviser resolved my query very quickly and was very helpful and had good customer skills professional , friendly and helpful service i went in2 ur shop yesterday n was told u wud replace my i .o.u cred as am on friends n family n dint realise u ad 2 cut of at the hr n was savin my i .o.u cred 2 get my freeb 20package again i then ater waitin all day ad 2 phone u 2day as it still wasnt sorted so wasnt happy tht twice ad 2 sort this matter out thankyou x overall fantastic service got the job done no messing about : ) no good ,fast service query was not resolved and i spent over an hour on the call most of that on hold - eventually i had to hang up so it was a complete waste of time . q1 - advisor gud but previously tried and failed2 resolve in store .so 7. q2 and 3 both 9 as advisor gud because my quiery was handled very well and fast . the guy who i spoke to was a bit miserable !but he was helpful which is more important , then i got cut off but the second lady i spoke to was happy . its still chargein me when i am sendin txts i hve free weekends nice lady on phone but still no internet and no reason for it ! ! reason was sent with previous msgs the chap i spoke to was very helpful .v professional - top marks . because the lady was really good and sorted out what she could and told me to call back on the 7th february to sort out my next phone due to being over chartered for the last 3 months never had any problems with xxx & always found the advisors to be helpful there shodent of been a problem in the first place .i was left felling that i was fort to b liein about what a xxx person said to me b4.i do n't fill i shod hath to ring up and fill like this i have been a customer for some years now but today i spoke with the advisor who could see by my recent calls that i have chasing up to obtain the beat deal for me .the advisor kept me informed of what he was doing and the best way to proceed most of all he has kept a good rapport with me and as a customer which i think is very important as customer service .but overall i have been very happy with xxx but today has been the best service i have had 0 quick efficient response the guy alan was brilliant and sorted out my problem in minutes because the person dealin with my call did not get my problem resolved , put me on hold and then ended the call i still have the problem and no way of resolving it xxx is a waiste of time and i will be leaving .i want full use of my mobile and i will go to a network willing to fix the problems i have ! customer service was good but i only gave a 5 for recommend because i think your prices are very expensive the problem was dealt with very efficiently i 'm getting mail from xxxphone for chloe baker who does not live at my address do n't know her .basically it seems you ca n't do anything about it which is n't satisfactory , u must have other details to get hold of her to reddirect the mail overall very good service .the salesperson was knowledgable , polite and allowed me to make my own decision . the service was good and the sales were just as good zoe and nick .....fantastic good service , good deals , good knowledge he was very good just a very good experience and very helpful because the sales rep steve tabb was superb gloucester shop staff were very friendly and efficient - well done ! fantastic customer service .the store manager was very helpful , knowledgable and got me a great deal . very friendly sales assistant .explained the choices , and got a phone that was right for me . the man i dealt with made me feel welcome and was very helpful .he also have me options of various packages i could receive and we found one that was suitable for my needs which i found very helpful . excellent service but not perfect amy was friendly and helpful - she went through all 5 sim card numbers and checked the price plans and sorted out some changes - she was brilliant ! ! just overall experience 10 my experience was a well paced , informative one , where i was given information and allowed to make decisions for myself .and it was a good deal i was quickly and the sales person knew what phone and taffif was right for me very helpful and informative staff in branch bored at work i went 2 buy a new phone , got home and it didnt work , rang ure contact centre they told me shop made error !had 2 go back and q 4 20 mins 2 get it sorted ! helpful and efficient . very efficient service where i felt able to ask as much as i wanted to .did feel a slight pressure from the queue to hurry up though so a better waiting area is required . the sales advisor was efficient and friendly . very efficient service , friendly , informative and clear i got excellent service was served very quickly paul was very helpful gave good advice and got a very good package suited to my needs very knowledge and pleasemt advisor 9 very pleased really satisfied with the phone and the staff at xxx **** thought it was a good buying experience good fast service , answered questions easily & had what i wanted the service was quick efficient and friendly no time 2 , sorry , all v.gd ! very helpful , not rushed or hurryed into signing for a new deal . the sales advisor was very friendly and knowledgable when needed very good service from the cirencester branch a guy called pete very helpful , answered all questions and great product . satisfied longstanding cudtomer . sales person was very helpful friendly nothing was to much trouble good friendly and helpful service over all a very good experience . had a lot of trouble to upgrade as given wrong info on last contract ,then phone was more expensive ,not helpful over the phone ,just difficult ,guy in shop was very patient & helpful . cos i was happy down to the very knowledgeable staff at gloucester .dealt with three staff there .all excellent .though there were a lot of customers they still made time to ensure i was happy .funny thing was it was not me who initially went in for advice but my wife and i ended up changing .well done to gloucester staff . good service from agent in shop did n't think they knew 100 % because the man ( mike ) was extremely helpful , i even asked if i could write 2 his manager 2 say how good & patient he was . apart from a bit of queue to begin with it was a very good experience . happy with service and knowledge of staff no always very helpful very good service the query was not resolved i had a txt message from xxx to advise i could have an upgrade and then in the shop was told i could only have an upgrade if i went to a xxx shop xxx is a good network and i got my problem awsered but i coulndnt completly understand the person who i was talking to for ur help staff so helpful , nothing was too much trouble very prompt service answered all my questions very well the first time i rang to activate my new sim card your operator very helpfully reminded me that i had to back up all the records on my old sim by syncronising my black berry device with my pc otherwise i would have risked losing all my data . i have always been with orange in the past and they have treated me poorly , xxx and its staff have always tried to help and any request is always politely listened too i was happy with the service .thanks terrible automated phone system that asks question 's you have no clue to , three different operator 's to answer a simple question on buying a phone , giving the same information several times .very frustrating waste of time . clear and concise not satisfied with the configuration settings support that i recieved for my new handset well i have been over charged on my bill this month for no reason , i have not received a message to tell me if i have gone over my minutes or internet allowance , and you have been adding my last 3 bills up for no reason cause i have paid them all off anne .... i have been a very loyal customer to xxx for many years but i do n't ever get anything back from them ,friends and family of mine are with various other providers and have never had my issues and do n't even spend anywhere near what i do .i think you have a policy for brand new customers only and do n't look to look after the customers you have . i have had problems with my bill over two months and i now find that you take money from bank accounts when you feel like it so that would be my reasons am happy with the way my call was handled .my reason for calling was that i was having problems on web site . 10 well xxx has the best helpers and team , they always give u the best , i love xxx i will never leave you ! i am very satisfied with xxx that is why i gave 10 , for the last q i gave 8 as i am disappointed at not being able to renew my text pack that i always renew and have to wait till 14th feb which means i have to pay 12 p per text lisa was a very helpful and understanding advisor not happy wth new phone upgrade as phone will not connect to wlan . the person i spoke 2 was very polite and help full takes a lot of different selections before you get to actually speak to another human being - in fact , because of this , i 'd actually want to re-score at 7. xxx phone does n't seem to be as first class as it used to be .my pay-as-you-go package has changed , which now cost much more money to us .it was not set up correctly .i had to use my contract phone for the second time in order to speak to an adviser .regarding my contract phone i was told that due to my internet use my bill is extreamly high - i do n't use the internet .there seems to be too many loop holes .all my family , friends and choir members have moved from xxx phone which has helped the financialy .in my heart i do n't want to move from xxx , the door seems to be opening .god bless . had to abandon call as waiting for too long never got speaking to an advisor .waiting for over 3mins cause that 's what i think is fair did n't have to wait long , all the question where answered .and had intention to terminate 1 of my 2 contract but got offered a fantastic deal ! not dissatisfied with the service of the girl who took my call but disappointed that xxx would issue me with a recycled number that i now have debt collectors phoning my phone looking for someone else ! still waiting to see if they have sorted out my issue .i have to wait 24hours i spoke with 2 advisors 4 different reasons both were helpful polite & knowledgeable excellent customer service reps very helpful adviser , good communication skills . v friendly and helpful member of staff . because the two members of staff were extremely polite an helpful x am happy with xxx the man was so helpful and patient .sorted upgrades for 2 of the phones but could not reduce price plans for the other 2. your advisor was exceptional and resolved the problem i had good customer service no thanks xxxphone always helpful because i am unhappy that i cannot change my price plan and that i am paying for something that i am not using my ratings are based on the efficiency of the handling and understanding about my situation , they were helpful and friendly . friendly service . prompt service and friendly approach i 've rang yourself 3 times in 2 days i was cut of once !told a manger would ring back once and had no help in reducing my bill the third time just refereed 2 my online account !very unhappy !canceling contracts asap happy with the man i spoke to very informative solved my problem good service cos i 've been waitin since yesterday morning for bbm to be re activated or it woulda been 10 there 's no need for it to take so long due to the contact i have had with you issue resolved fast .friendly service the guy i spoke to was helpful but i had insurance added on to my price plan even though has previously called to get this removed this was n't done there was no apology and also he advised i had family and friends added on which again i did not ask for and this was taken out of my account last month he then advised he cannot help me with this as cannot see my contract i signed and already credited my account with insurance money !which is not good enough i have been with xxx for many years and would expect a better service especialy when this was not my fault !why should i pay for a service i did not ask for . the support provided by the phone assistant was brilliant , while the deal was good my request for an upgrade and a lower contract was not considered at all .also the adviser did not seem to take me very seriously . i went into shop with my broken phone and all i expected was to get a replacement and the customer assistant managed to sort my contract out and upgrade my phone .it was reallh good . prompt attention helpful and dealt with the problem right away because the service was over standardly good great customer service was provided compared to previous calls which i have experienced in the past from xxx . i have been a customer for over 6 years when i upgraded my phone last year i was told i would never go over my data useage 500mb but all i have had is phone bills from 65 - 90 per month because of data which i cannnot be doing with i phoned to day 4-2-12 to ask to see if there is anything you could do and yes there is by charging me an extra 15pm for an allowence of up to 2gb which would put my phone bill up to around 60pm which is way to much for me i just wish u had unlimited internet use like before but hey am just a small fish in a big pond but when my contract is up i will be leaving and going to change network as i have had it with big phone bills cheers mr davey colbourne we have 5 mobiles on contract through my business one of the phones not working this weekend and no one could do anything about it will be looking for compensation in lost business as we are a recruitment agency and our busiest time is on a weekend ! ! will be looking on monday to switch provider diabolical service ! the lady i spoke to today was so helpfull kind and a real asset to xxxphone .not like a lot of your staff . i hate xxx now blaggers ! ! ! advisor was polite , helpfull and my problem was resolved quickly . man i spoke 2 2day v helpfl .problm not resolvd bt he explaind reasn + promisd 2 contact monday wth update . always been with xxxphone no one else never had problems i 've always found xxx good value and very helpful .the advisor i spoke to today was no exception , he was friendly and handled my query very efficiently . customer service was very effective in answering my question and very knowledgeable your overall service is very poor ,i had to make 4 calls to you in total to sort out something that i should have been able to do online because that is how i feel . my phone is damaged , i have insurance .in the past i have been issued with a replacement , via courier .now instead i have to take the handset to a shop , it will take over 1 week to repair leaving me without email function , which is vital for my business .this means that the insurance is very expensive with poor cover .i will consider switching to another carrier in the short term . excellent service very poor web services poor signal quality my query was resolved and i was asked if i required any further assistance .the advisor was extremely pleasant the call neither increased or decreased my likelihood of recommending xxx .the call fulfilled most of my basic requirements from my query .the staffer who answered the call was somewhat better than the average uk call centre staffer . adviser very abrupt and unhelpful very poor customer care advisor was very professional and helpful . excellent sevice the lass handled the call well very friendly and helpful and she spoke english thankfully not another overseas call centre well done xxx ! problem resolved general policy of xxx is to rip off customers and change policys to suit xxx and sod the customer have been with xxx for years but as soon as contracts are up will go elswhere as xxxphone is now to expensive and custermer car is that of a rabbid dog wixh i could be more eligant with words but i have equipment with faults signal comes and goes like the wind and staff unable to help due to xxx rules no your service was bad listen to the call !also problem was n't resolved cos i found u really helpfull and u listened 2 my problem and understood my issue 's and helped me thank u . i have had an ongoing problem with my terms of contract for nearly 2 weeks now which has resulted in myself having 2 go instore & numerous conversations with different customer service representatives & am still waiting for the matter 2 be sorted out .the most recent person i spoke 2 was very nice but also unable 2 help get the issue resolved during that call & i 'm waiting 2 hear back from him . the adviser was very helpful and dealt with my issue straight away overall the service was really good your support dealt with my query very well no it was my son that phoned on my behalf as i was driving .i realised there was a problem so pulled over & spoke to the adviser , he told me he could report my son for fraud ! ! !i was n't impressed ! you do not want to keep existing customers who want go sina only as you do n't compete with the market .when i asked to leave , instead of discussing a better deal , you just supplied the pulp code . because do n't no if problem been rectified hope it has tho very helpful service overall . i explained what i wanted and the reasons why and within minutes i was given exactly what was required .the advisor was very pleasant and clearly knows his job very well , an asset to xxx . the advisor was understanding ,helpful and after the phonecall i was happy with the outcome ,thank you actually it was the best experience we 've ever had with xxx and rather restored our faith .the operator was excellent . every dept says a different answer .only want a upgrade but un fair that loyal customer get no betr deal than some one who starting new contract i 'm very satisfied with the service and the fact that my problem was solved .however i 'm a little unhappy that my bill for this month may still be affected .thanks helpful service but not resolved tech problem so have to speak to someone else . 0 my query was dealt with quickly and politely i enquired about btopenzone on the iphone and have yet to try out if it works so that is the reason i have n't given a sore of 10 the advisor was extremely helpful and patient .very cust focused and a pleasure to speak to . numerous technical unresolved issue through no fault of mine ! the staffs are brilliant ,their customer service is always first class when i contact them ,but i 'm frustrated because i 've been trying from thursday to get my voucher and i cant so its the electronic/computerize system that really sucks .itsweekend and i cant make a call although i have a 1040 points . service was good the adviser i spoke to was not very helpful and in fact gave me the totally wrong information .had i been given the right information to start with it would of saved me a lot of time .customer service was very poor , he directly told me he did not know the answer to my query and did nothing about trying to find it except second guess the answer which was wrong ! helpful and friendly . i was satisfied x heroic customer service i called with a query and told the man on the phone the problem as i was not happy and the adviser sorted it out for me : ) good cs very pleased with your service xxxphone always offer good service i m already orange user also but from xxx i got my answer very easy n very quick and it 's very helpful for me so i gave ratings n thanks i 've been without my phone since 27th december 2011 which i am still paying for , its totally unacceptable as i also pay for xxx insurance monthly she was kind and helpful and sorted problem for me soundly everytime i call i never receive an adequate answer from an adviser unless i speak to a manager . advisor as helpful as could be yes the person was very good and problen was solved . resolved issue good response i phoned with a question about my bill and if i could cap the bill and the woman talked to me and treated me like a child no help what so ever my issue was resolved.the advisor was polite because xxx and the team are brilliant to me = ) i find that the response from xxx staff , on occasions when i need them , are invariably courteous and helpful and this occasion is no exeption . i had a simple request and it was handled efficiently and quickly with competance . not able to help .told me to go to xxx shop - which i shan't .have now ordered a phone elsewhere very helpful automated system not great , very frustrating problem is not solved yet and i need to call back . .i need to change number once my upgrade has got settled .number change is quite urgent. . quick and easy to get what i wanted . returned a faulty phone though my local store .i received a letter with my phone saying that i was getting a new phone .it came back 4 days later , but had the same problems .so i checked the imei number and it 's the same phone that has been returned to me ! ! i spoke to a girl last night called emma who said that i would get a call back today at 12.45 by a girl called amber .that call never happened , i was the one who had to call xxx again .service has been useless from the beginning , from wrong bills to dodge phones been returned and never call backs carried out . adviser responded to query appropriately but call ended without her checking suggestion worked . because i 'm still waiting for someone to call me back ! its gud good service my experience when talking to the xxx representatives . yes i can , the person was very polite .and helpful : ) although the advisors were polite they passed us through to different sections and there was a lot of confusion with both my existin accounts one of which the phone itself has been out of use for 5 months while i continue payin for it , another contract i denied an upgrade but after 2 month of returnin it continue to pay upgrade price instead of original contract agreement .enough hastle to want to change providers . jack dealt with my query promptly , gave advice on package and was friendly and polite nobody could explain why my ten pound top up has not gone on and still cant , im disgusted , ive to ring bk in an hour to see wots happening i have had a good experience and the advisor was very friendly and my call was handled as quickly as possible and effectivly good in parts and very friendly voice and kind person the gentleman was very polite and helpful and gave me all the information i asked for . nice and quick professional service .this is everything what consumer need . not helpful and lack of information which caused me to pay more i was impressed with the efficiency and professionalism of the 2 advisors i spoke to. however , my previous query with xxx ( last november ) was not to my satisfaction at all .i would love to speak to somebody about this . she was brilliant great gil because it was solved so quickly and easy with no problems need to go into town and get shop staff to deal with my problem , not happy , need to take time out from work now . very efficient service and extremly helpful my internet wasnt working i tryed everything i could but could not resolve the problem .so by contacting the service opperator it gave me hope and a different way 2 try 2 sort my problem out.thereason i had 2 give a 0 and very dissatisfied was the .problem still the same which is n't the opperators fault otherwise it would of been very satissfied and happy and a 10 out of 10 i have been set as a business user instead of personal , i asked for this to be fixed and was told this cannot be done during weekends .i have previously asked for this to be done in a branch and was told it would be fixed inside 24 hrs but this did not happen .left o2 for you guys and should really go back . good service the guy was helpfull but it didnt work just wanted my new sim card activated .very helpful guy .activated fairly quickly thanks . very good service .very polite and friendly .sympathy shown to my issue .simply frustrated that details for withheld calls cannot be given .9 in one week , yet it is my phone that has to suffer blocked calls or change the number .it feels wrong . quick , uk based , knowledgeable the customer advisor was very helpfull very unhappy the way at the way you go about your business looking forward to cancelling contracts when they come up 0 very nice woman that i spoke to , but didnt seem that friendly from the off , though she did seem friendlier by the end .my main problem was the lack of knowledge on retailers who you can get xxx contracts through and on how switching contacts worked . sorry should b 10 based on previous advisors who i felt had n't the call less well , this advisor explained everything to me in full £ good service my call was answered with no problems and the woman was helpful and friendly very good was not waiting long and person i spoke to pleasent and could understand instructions thankyou was told my pin was wrong and asked for all 4 digits and trying to cancel sims that were misleading when given to me as 2months free but not informed of normal charge good quick response i would n't recommend xxx because xxx is unable to help with restrictions on your account to help you from getting charged over your monthly mins and the 48 hour monthly usage update delay is n't very helpful ever. . the young man i spoke to explained everything in a way an elderly lady understood .plussorted the account out for me .makingsure i continued to stay with xxxphone . because i have been cut of so many times due to lack of communication xxx have with each other sorry i have always been a happy customer but am very unhappy at the moment earlier this week my wife has been allowed to uprade her phone as she was within 60 days of the end of the contract period .today i have been told that the conditions have now changed and i ll have to wait until the actual date the contract ends before i can upgrade .is this fair on someone that has been with xxx for nearly 20 years .or do i just go to another network that is offering a good deal ? i was very pleased as my call was answered quickly & my question was answered 0now cuckoo of its the first time i 've rang and not been passed from person to person xxx provide a good service and the lady on the phone at the call center was friendly and very helpfull the gent i spoke to talked to me like a human being xxx has proved to me that customer service can be a highly effective way of dealing with queries and on this occasion , the first person was unable to resolve the issue so he quickly put me on to a remote technician who politely and efficiently sorted it .many thanks xx i dont think u give a good service the person that assisted me was really patient polite and helpful and has helped me with my problem great service excellent service , prompt and i liked the text updates timely , tried to help , not rushing call , listened intently and searched my records to satisfy my queries in an informed and considered manner quick and informative overall very happy with the service provided , better service than the xxx shop ! because it were efficient , courteous , decisive and a massive improvement in relation to the playground humour of the previous collections department .although a text to inform me of any overdue payment would be appreciated .kind regards , ian dunne x because they were n't bad and they were n't as good , because i had to wait about 3-4 minutes for the service very helpful and answered the question very posotive i am still waiting for the question to be solved . value for money good service customer care , helpful suggestiom . because i went to check on my family and friends no . was told all was ok then was sent a text saying that it had to been canceld so i had to phone up again to reset it up last operater was very helpful but the one i spoke to earlier was not and gave me wrong info very understanding and will help with any problems unlike other networks . they helped me solve my problem quickly issue not resolved the person i spoke to was very polite , informative and helpful 1 my blutooth not working all answers refer to advisor in shop only good service sorry din't have time . staff sorted out any poblems i had quickly and efficiently i was expecting an early upgrade in february , only to find it had been withdrawn ! friendly call staff , clear explanation they were very helpful and sorted out the problem out quickly because i ca n't be bothered answering x friendly efficient service this was my second call to get my data usage up to feb 3 to plan my future needs .the man often had me on hold or long silences , could n't give me the data usage and could not narrow when i should call back to better than a 7 day window . i payment coz it wernt as good as it should av been i went wiv out rexeption on an off 4 weeks and i pay my bill an they take five an ten pounds off if i pay a bill i pay for the services i should get not for no reception excellent quick service to our customer . the advisor was clear concise but offered no additional information . because i love xxx the operators attitude was very nonchalant , as though i was interrupting her lunch time or something .i am also not happy with the 30 day package terms and will be switching network next month because of it i was very impressed with the service and being able to understand what the man was telling me made a nice change from the usual customers service , i have yet to receive my requested application settings .i am not happy ! poor customer handlin & care for loyal customers poor company .3 month problem still not resolved & you brake your promises & you staff do not know how use there own computers .i am going to make a complaint about xxxcto ofcom. excellent info provided , friendly and focused the chap in the shop was surly un helpful and didn t listen to what i wanted quick to answer call , helpful adviser , quick to resolve issue . was fixed fast x no yes wen i rang i wanted 2 add blackberry services ide just toped up 5 pound and they said i couldent use my iou credit i had 370 and 2pound iou but yet my son done the same think this morning he had 270 and iou .and all they charged him was 225 so he had 35 pence credit and 2pound iou so how comes i couldent have the same if u check my top up u can c how ofton we top up really i am satisfied because they were verry helpful the service was brilliant but am finding my tariff and usage very expensive because i feel your partners and yourself s do not put customer service as a priority .they or you employ agents who exploit people via phone conversations and the customer has difaculty in addressing problems .promises are made and not upheld .a letter will be on its way to xxx and bpd. good service because i have not had a new handset for far to long and i will be leaving xxxphone and your tarif is to much i got no help was just told no the advisor today successfully answered my query however i only had to call today since the advisor i spoke to on friday gave me the wrong information .i 'm happy on this occasion but not happy with the call on friday clear communication and straight answers the person was very efficent and helpful very polite friendly my reasons are , things were resolved speedily , and information given was 100 % correct and helpful .plus i did not have to call back to chase anything . they were friendly , helpful and patient my phone wasnt fixed **** i found the person i spoke to very helpful with my call was put through to technical advisor who could barely speak english and who 's manner was n't in anyway helpful , half way through the call he proceeded to hang up on me and no attempt has been made to call me back .i still have n't had my issue resolved . i found the lady who dealt with my call difficult to understand as she had a foreign accent and her english was hard to comprehend i am unhappy that 18pounds credit an free mins of 44mins wds taken in a phone call i have been a xxx customer for yearz now thimkin of changing to o2 the problem was not reolved but the adviser was very good because i have used other networks aswell , and i found xxx best apart from the unlimited internet facility which three provides( all you can eat data ) . excellent service .thank you .well explained processes and very polite advisors . very helpful , knowledgable , and patient .got exactly what i wanted i was happy with how things was dealt with and how friendly the agent was during the call i was extremely satisfied with the way my problems were dealt with .also , the advisor i spoke to was very friendly . good customer service . because i could find it but then i could i just think they are fair that is how i felt about the service very helpful and polite salesperson .my query was dealt with quickly and competently . happy that my issue was resolved to my satisfaction . promised a text with a password .still waiting ... m not 100 % satisfied .the network speed is too poor . service was actually very good .would have been better if i had been told initially that the expected changes on my new dongle could take up to 24 hrs . xxx 4ever ! iv had no problems wit xxxph iv actually recommended them 2all my friends 2switch over 2u .i hope im a valued customer i get a good service and friendly people on my phone calls to xxx and good service in the shop in clifton bristol if u fixed the mast four months ago !none of this would have needed to happen .poor communication .staff not listning . because she was very helpfull and resolve all my problems and answerd all queries . in view of responce by the advisor i am actually thinking of leaving xxx 25 pound in 1 month is too much i have received extremelypoor service from xxx .i am a long standing customer and expected a lot better had everything i needed to know in a matter of minutes : ) please feel free to ring me , if you are genuinely interested and would like to know . advisor not sure how to help .i ended up suggesting things ! the advisor was exellent your upgrade team have toally messed up my businnes account . the advisor i believe mark was very helpful indeed and kindly fully answered all my problems .it was very nice to talk with someone who was very knowledgeable and so helpful .i will be happy to recommend xxx !regards nigel .07770440740 . 1 ahh no,bye quickly sorted my issue . they where very helpful and kind to help me want i have to do when i top up next thanks i thought he was very helpful q1-i 've been trying to solve the problem with my bills since feb2011 !a year ago and this is still outstanding !afteralmost 13years with xxx i 'll be leaving at the end of my current contract ! satisifed with reply to queries you could not help me with my query contact very pleasant and helpful but problem seems ongoing and despite many calls not yet tesolved because apart from the very rude and unhelpful girl i spoke to previously today the service was good very polite and helpfull can't understand what the guy was saying that 's how i feel witt the whole service my query was dealt with efficiently and the girl was extremely polite ,helpful and friendly which is how i always find your staff you need to give yr advisers better tools to do the job they always struggle to access info sounds like a rubbish it system not at all helpful .2nd time you have n't offered me any help at all .we have now gone elsewhere so customer lost polite telephone manner & seemingly very eager to help i got what i wanted and in less than 5 minutes .chap helpful and friendly and actually listened to what i wanted from xxx customer service person was friendly , polite , and dealt with my query professionally ! ! absolutly shocking customer service the 1st advisor didnt no wat she was on about ...and the 2nd advisor transfered me to a different advisor because he couldnt be arsed i got miss selling is wrong ....i would never recommend xxx . cause use always give a good service .but would realy like an upgrade knowleagable and patient all is working well you can't fix my problem now i 'm a bit unhappy as my phone bill is very high all the time i want to no the reason why ? i have called three times and waited several days and the problem is still not solved . have n't totally resolved problem but helpful people at the end of the phone i have a lot of friends and family on pay as u go and to be honest it seems better value for money even tho u have to buy ur own phone plus the insurance is expensive as if ur phone is sent off u do n't get the equivalent of the phone ur sending off which is wrong ! !the gentleman i spoke to was very polite and helpful tho was happy with the service , call quality and outcome excellent service polite funny got the job done i always find your tech dept very helpful & importantly , they 'll try their best to resolve a problem however long it takes . after being with you for six years i am very disappointed with the advice we received from your advisor . sorted my problem out with friendly staff 7 because it took me ages to get thru to xxx , ,,got cut off on 4 occasions , ,,then spoke to a girl who i couldnt understand and was a bit confused with dates of upgrade , ,,the 9 and 10 as spoke to a guy that gave good information and knew what he was talking about , , ,upgrade was quick and easy . awful customer service .spoken to you three times in last 24 hrs bad service in all occassions ... i was impressed with the speed & prompt service of xxx , in solving my problem .i was also impressed with the politeness of your staff , i felt very at ease during the procedure . very prompt and helpful chap ! because i get a lot of signal on xxx , i am happy with the services also , so i would recommend it and whenever i 've had a problem it has been fixed quickly good service . good communication not the young lady on the phone xxxphone did not advise of the phones on my contract where no longer insured will now be looking for new provider good service because i was passed between store and phone three times today and i do n't think its acceptable especially when i 've been given false information i got the impression that your staff was n't sure what they were on about although i do wish to add that the last lady i spoke to was very helpful and i would have rated her a ten but i was n't sure whether these texts were about or the over all service i have received today which i will add again over all was pretty pathetic the person that we spoke to was very considerate , understanding and kind . very good helper - but problem not resolved with phone . i wanted to get my voice mail turned off adviser was competent and helpfull .disapointed at this been the second blackberry in 2 months the lady on the phone was extremely helpful , her advice allowed me to keep all my contacts and xxxphone have always sorted any of my queries told me what i wanted to know because i would n't of had to phone you , if you did n't take money out of my account after i already payed my full bill , i was good enough to pay it in full , and then you take more and put me into an overdraft , i am extremely unhappy with xxxphone , and i will be making a formal complaint and want something done about this asap your inability to deal or consider dealing with an existing customer . an ongoing issue we 've had for months with our phone which has n't been resolved , so we want to terminate our contract . the staff member was very friendly and very helpful i asked a simple question and the person i spoke todidnt help me , its his job excellent staff was quick to answer , friendly , helpful and efficient .could n't ask for more because the service i have received over the last few months has been so poor , you took money out of my account which you should not of and iv had to ring up numerous times to sort it out . great service query answered . in general i have always been happy with the level of service provided by xxx ...although i had difficulties with my upgrade the support is very good because it was delt wiv straight away i found him very helpful no idea ! i was satisfied with the help i received and i was really pleased with how quick i got my free text and internet being given miss inform about my prices plan and no one is helping because the phone was very helpful . very happy with help i was given good service i did all ready ready propely my txt swift personal efficient because i thought the service was good : ) disappointed that i had to call as i have been overcharged on 2 occasions .not good no i find xxxphone services most helpfull and team members pleasant and polite i have no reason to change to another network thanx excellent service when you tell me how you make up your ridiculously high bills each month i will tell you the reasons for my ratings excellent solutions to the problem 10 service was excellent in all areas . i was satisfied by the way my problem was handled .that 's what we call good customer service .keep it up xxx ! ! the person i spoke to really helped me settle a problem that has been playing on my mind for 2 months .he was great 10/10 .the others advisors have not been helpful at all , the other advisors promised to help , but never did generally felt a slight hint of attitude while i was speaking to the advisor the operator was helpful and knowledgable and produced a satisfactory outcome to the problem . the advisor could not refund or adjust a family and friends payment that was incorrect my advisor exceeded my expectations ... did not have to offer to reimburse me for a mistake i made and it was refreshing to hear the advisor was able to be trusted to make her own decisions regarding my call ...and not have to query with a line manager ... your advisor was great but she was the 4th i had spoken to and it is still not sorted . emma was friendly , helpful , cheerful and it was quite an easy question this time , just checking things , so not a big problem i was disappointed with the 30 day cancellation period for my mobile phone .my insurance was an added service and should be able to be cancelled at anytime rather after a 30 day period the representative was very polite , helpful and my confusion was cleared so i am very happy : ) io buti ave not received 2tex from her yet on this occasion our enquiry was handled efficently & friendly manner , though previous experiences when we have been less happy we have not been asked our views all my problems were well solved and updated automatically then and there .really good experience i was very satisfied ! cant get content control removed because xxx are excellent i got my problem solved promtly pay 4 it and i ,ll tell u everything fine apart from being put on hold waiting for a long time .put thru to wrong department .finally got thru to correct department and they were closed for weekend the first adviser was great then i got sent to your tech guy and he basicly blamed phone manufacturer i swaped sim cards with my wife on the same policy wiyh you and i was able to buy apps/mp3 so that enabled me to say it was not my phone .whichyour adviser said it was your to expensive .communication is rubbish , i 'm getting very expensive bills with no indication that i was over my limit . good polite and helpful service from your advisor . very helpful professional , courteous and helpful efficient service the girl was very helpful and did all the work for me simple : ) just think xxx is excellent because i was dealt with in a polite and professional manner .thank you :-) you asked me you asked me to rate upgraded phone a month ago .still not received .poor service .very unhappy .upgrade advisor gave serious mis-information .very poor ( jonny - said he was new ! ) .i am seriously considering moving to another provider .may move my phone , my wife 's and my secretary 's to other company as very let down by xxx .even compensation offered is pathetic as i have been a loyalcustomer for a long time .not happy . the woman was quick , efficient and helpful .she deserves a raise for top customer service !or at least a pat on the back . lack off communicationlack of people skills .not resolving issues on time .not being helpful. not being profesionaland finaly being very patronising when xxx phone have made mistakeswhich remain outstanding . .i wnt be with xxx phone long and i will never recommend this company to anyone . i also find it amusing how nobody is botherd to listen and now your asking me throu text in why im not happy because im terminating my contract .its ridiculous . i received everything i asked for from the call .thank you . you just wont help the problem i had .and then transfered me to other department .where i waited 15 mins and u cut me off ! i feel i 'm paying for a service i 'm not receiving and customer serivce in resolving this is really bad ! you provide exquisite service did not make them calls my bill is rediculus friendly helpful staff paid additional for 12 month contract , as with the other 2 accounts ? ?all different ? ? ?phone in buy back scheme broken and not notified as i was on hold for eight mins and eventually hang up can u plz call me thnks i want a paper bill free of charge !should n't have to **** around wasting my valuable time with your web site .i have been with you for over 10 years and now have three contracts , will be looking at other providers next time . cause took 2 payments out of my account for one bill and left me and my daughter with no money thank xxxphone bye the advisor was very helpful but i ended up not using her advice as i worked it out myself , i would have chosen 10 for question 1 but i often have trouble with my phone so i would be less willing to recommend xxx the woman that was dealing with my query did n't explain to me clearly and i was more confused after the call than before .and to add insult to injury the call was cut off and i did n't get a call back .so if i want to find out more i would of had to explain my query to another person and go through all the security again .which is stress full and time consuming . nyt nyt because she was every helpfull very fast getting through to xxxphone .helpful , and efficient advisor with a really pleasant manner . because the problem wasnt resolved and the advisor was no help what so ever , he didnt listen to what i said and couldnt get the correct number to even send a msg to there was a language barrier and kept repeating steps that didnt work the first time .also he kept telling me to go into settings that didnt exist even though i repeatedly told him this .when i tried to verrify that he had the correct number he refused on several times to do this .both my friend and i are now considering changing network as we feel ur staff are incompetent . the adviser was polite friendly and knowledgeable and sorted my problem quickly . it was dealt with very fast n friendly and your employer was very polite n understanding thankyou gaps in my customer record made upgrading v difficult .could have been sorted proactively .took ages to get it fixed .agent was v helpful but not able to do task reqd . because i was told that xxx could sort out my phone fault , and passed me to another adviser to tell me that xxx cant help me ! have a listen - 22 minutes and nothing was achieved . very pleased with the service/ polite friendly and very helpful . i am in the process of doing a complaint 2 u company as i am disgusted that it takes 8 weeks 4 print of my account problem resolved quickly and efficiently the man was intelligent , understood my querie and resolved issue as usuall friendly ,and very helpfull the issue was not resolved i just feel my question was n't fully answered very strong irish accent difficult to understand and sounds fare away from the microphone and not loud enough to properly understand the advice given to me on the phone was completely the opposite of what i was then told in the xxx store 30 minutes later .your advisor is the reason i have today closed my account with you . because i 'm happy with your service . query was dealt with quickly and good customer service ten paula ( the advisor ) was great rated 10- the situation with the out come is merely a consolation and the reason why i 'm unlikely to recommend xxx to a friend .again , fantastic service from paula . very helpful and knowledgeable initially the customer service person was not willing to compromise on my request until i pointed out that we have 4 accounts with xxx .then she escalated to her manager and the issue was then resolved . i cudnt ask for a more helpfull person hr was loverly thanks im just very happy with xxxphones service your operator did nt seem that bothered about helping with my inquirery about a new swipe card well spoken .polite .got answers very satisfied with service from call centre staff , low score due to corporate/ business not open , i bet over 60 % of your customers are business users but xxx ca n't set up a small call centre to handle business 24/7 ! ! ! great serbice 0 i thought the lady very helpful and answered all my questions to my satisfaction minimum waiting time , polite and speedy solution awful service , seven phone calls and seven diffrrent answers and still did n't get resolved . answered my question quickly and politely good experience very informative , polite and easy to understand . very helpful and polite and solved my problem ... thankyou calls are still weigh to dear.do n't like text would prefer more minutes had prob with bill sorted and happy had received good service from the advisor and the problem was dealt with in good time . excellent service and brilliant customer services because they did n't sort out what needed to be sorted out on my phone and was n't at all clear and did take a while to explain something that could of took 1 reason to explain not being rude just how it came accross to me <3 **** because thats how i feel .i work in market research and this is a outrageously obtuse question to ask .fail . i have never had any problems with xxxphone and the person i spoke to today was very helpful and friendly thankyou . i was pleased with the service very disappointed that i have to wait to have a bag sent out then take it to the post office then ca n't even say how long i 'll have to wait use the ipad alot for work very inconvenient and not alot of knowledge overall , pleased with my service from xxx . can't really make recommendation higher because the girl in the shop did n't do as asked and forgot to take my pac code to switch numbers , so had to do it over the phone .dude on the phone was awesome though , so he gets top marks . the response was prompt and direct . although the person was pleasant enough i have no faith in xxx customer service .my last 2 recent experiences have proved to be non productive .xxx is very poor at customer service at all times . yes nice staff found them good to talk to advisor could n't tell me anything about adding another phone to my existing contract .told me to call back on monday .went elsewhere for a new contract . good service i felt my advisor helped me very well and resolved my issues i have been a long term customer for over 20 years and you had a change in policy (online upgrades ) and are no longer honouring the original deal .i am a result looking to move all my numbers . well at the moment really i should change the ratings given as i do n't now seem to be able to go online and check my balance of mins usage or talk to anyone at xxxfne re no of mins usage i .ve got this month !not happy :-( not that happy with trials as i 've been awaiting to upgrade phone as a shop told me i could up grade in feb , so waited , to find out it was only a trial !great thanks xxxphone , cannot wait to try another provider .but girl on phone patient and good ! unsure of the service i asked about which is the charges relating to i texting , still did n't get a proper answer in terms of cost if applicable , maybe someone can still help answer ? nice 2 talk 2 someone promptly + who took the time 2 explain the problem in a friendly + not hurried way thank u because it was straightforward , no hassle and the teller was polite and helpful it mad for a easy task thank you man was really helpfull he was as helpful as he could be my call was dealt with efficiently and am just waiting to receive the instructions . did the advisor was polite , professional and my problem was solved completely . good servise i unusually found this operator un helpful and came of the phone feeling unhappy . because i wonted content control removed this is the socond time in 2 days you have tried for me without success all questions answered thank you i have 4 phones with xxx and 2 are eligible for upgrades but you failed to provide me with a good enough offer to want to stay with you .i will terminate all my contracts with vf and move to a competitor who can provide a better deal .i feel i was not asking too much considering i have been with you for a considerable amount of time and have never missed a payment and consider myself as a valued customer but feel i 'm not been treated like one .yours j.r.laurens . excellent service from all your staff . good service and helpful staff i was very satisfied with the help i received . after a long call to help desk last month nother 40 minutes to help desk and then no call back as promised today resulted in no progress to a resolution ! i 'm more than happy with the adviser but unhappy that i still do n't know when i will receive my ipad 2. xxxphone has been very unhelpful even though i 've been with you for years .the girl on the phone was very good but your ethics stink .when my contract runs out i will never come back .and i will never reccomend you to anyone and i 'm am not alone in my feelings . customer services advisor said they needed to speak to the manager and hanged on me rather than put me on hold . the reasons are the call was handled well and the info given was helpfull to what i wanted to know . when ever i phone up you 've always been very helpful and considerate that 's why i have given maxim points , many thankssteve blackwell . stright forward call , all my requets and questions dealt with quickly and politely . i have gathered lots of free points and cant recover them not good , time for another network advisor very polite .atill have the same problem when trying to register for my online account quick & efficient service : ) it 's ,not with the advisor its the fact i tried to register on line with you tried over an hour and still could n't as is . i wud have preferred someone just to send me out a new battery instead of sending me to the shop .girl was nice enough though really good service .didnt resolve my problem but not through fault of adviser .i had been wrongly advised that the phone was jailbroken so still not working .the text confirmation was really useful and unexpected .thanks excellent customer service my reason for my ratings is alma solved my problem very quickly and she was very polite and was able to answer my questions was a good service and helpful excellent service and professional people who have the customers needs in mind i would recommend xxx above all other providers phone not functioning prop .dif .calling c.s now im back i had to call 4 times to finally find someone who is competent .the 1 call i talked to lionel who put me on hold for more than 10mins ! ! ! ! second call to lucy who was very rude and unprofessional . . 3rd to dan who put me through to a service which is not even today !he should have known that ! ! finally on 4th call talked to a lovely lady , she was very professional , polite and helpful ..unfortunately ca n't recall her name . . honestly , xxxphone has got the worst customer service i ever experienced . . the advisor seemed quite disinterested in assisting me because the money that has been taken out of my bank does not get refunded immediately it is unacceptable that xxx do not allow a monthly limit of cost to prevent very large bills .your competitors do as my query was n't dealt with then and there i have to cancel through email staff your .best asset operator unprofessiomal at start of call .xxx bill me for extras every month with no explanation and finally u r too expensive nice tone , polite been in store to ask about discout for working with rbs , got told to go online n apply , applied and did n't gt a reply , called customer services n thy just told me to wait for a reply my query was dealt with quickly and was happy with the outcome of changing my online password . no that 's enough the first person i spoke to on the customer services desk was fine and did a good job .she forwarded me to technical help .i was put on hold for nearly 10 minutes by the woman at technical help , the issue was not solved , the woman was too blunt bordering on rude and i came away thinking how i never experienced anything like this from o2 . i am a loyal vphone customer of many yearsoverall the service i receive because the peson answer what i needed to know ! call not resolved until i provide further information the advisor was very helpful and gave me the right information that i needed i had a problem - it has taken months to sort out- loads of phone calls , money etc - hopefully it is now sorted-if not i will be changing companies ! good service , helpful .however until i get to a store , i will not be to give good feedback if situation is not resolved . because ur people were very helpful the control content i needed to be removed is still in place 2 hours after my request to remove it . happy with prompt service the original information about sending contact details to a microsim was misleading .the advisor did n't seem to know about this facility and what it could or could n't do .made a couple of suggestions to resolve my issue but interest levels seemed low . problem was solved quickly and very efficiently adviser was very polite and helpful bu internet setting ? i should never have had to call .i drove from manchester to durham today to deliver a new i phone to my student daughter .we had been promised that the local xxx shop would transfer all data from her blackberry .the shop is closed till mid february and a sign suggested bishop auckland shop who never answered the phone .so i did it myself and had to ring to activate sim .help line good but overall situation pathetic excellent service had no problems just signal q2 , it took 3 calls for someone to finally sort it , and q3 it took 3 staff good service your representative was courteous , helpful and resolved my query with no fuss 20 % nhs discount will apply in my next bill ....i hope ! i ca n't think of a situation where id recommend a phone company unless it was amazingly better than anyone else 's deal but there s nothing wrong with this company so ive given 5 because im neither here or there .i gave 10 for the 2nd 2 questions because i got the result i wanted and the girl who dealt with me was pleasant and efficient the two ladies i spoke to in regards to my upgrade was very helpful tried to change the date of my direct debit .too late to do it this month i have to try again . the advisor was more than helpful , but she was unable to help me with my query because the repairs service i needed is n't available to contact on a weekend .this was very inconvenient as i work through the week so the weekend is my only time to sort thing 's out !but the advisor was very polite and extremely helpful . passed to four operators as first operator did not take correct mobile number both hanna and julie were very polite and resolved my queries efficiently good communication & understanding of my problem , was sorted quick i had to suggest my own resolution to the problem and was told i just had to accept the fact that my bill was 3 as much as it usually is .also told if i want out of my contract it would be over 500 and that means my contract is two years when i specifically said at the time i would n't be happy with a0yo year contract . very helpful team member . very disatisfied i 've requested the unblocking on a new phone to be completed twice without success spoke good english helpful and gave all information i needed .system was slow . because you asked for them .lol excellent service to be honest i think xxx has been taking my money , without myself using it for any terms offered such as calling , texting etc the customer service agent was very helpful . good advice after listening to the problem advisor very good .xxx organisation and dealing with issues poor . a poliet and efficient service very polite & extreamly helpful a pleasure 2 speak 2 the young man was very helpful and obliging and polite .he solved my queries without any hesitation . help full ish the advisor seemed to lack knowledge and didnt seem to want to help me at all , i was expecting answers and possible alternatives to my problem but im still none the wiser and am looking at transferring to another company cos i got what i needed ! the gentleman was friendly and very efficient. i have been with xxxphone many years and have never had a prob. i will continue to use u and would recommend u to anyone who asked i found the advisor very helpful . problem was solved ,but there was await for support at the cost of 25p per minute poor service today coz u were good friendly service and swift answering my query was delt with very efficiently & the adviser was very helpful & polite . iam very happy with the service i got but my friend still ca n't receive my txt and we do n't know why ? because someone finally bothered to look into my query properly and compensated me for xxxs failings well , everytime ive had a problem which havent been many the service carers have been very polite and helpful and sorted my problem out . 4 attempts to find out what the problem is , last advisor stated problem with phone software on my new 555 and have found her to be correct it appears that i have been lied to by your staff and i had to spend 35 minutes on the phone most of it on hold to be told that you are sorry but you ca n't do anything and on this occasion the adviser was quick and sorted my problem of my micro sim not activating .he told me one system was down .so was honest and dealt with my query quicky and 10 mins later all sorted . prompt , polite , helpful , knowledgeable did what i asked for with no fuss welcome and i think your a very good team an helpful very helpful polite and efficient . sorry no not convient nw the help i need thy were very help full excellent knowledgable service : ) i explained them in the texts .read it . i was happy with the service . they were very understanding and helpful .everytimei have to call they superb i have 3 phones that do n't work properly and reception is rubbish and i did not get the help i wanted becus the gent that sorted out my query was efficent n very helpful xx my problem got fixed very quickly .hope it does not happen again very satisfied with service because it was a good service my account question was answered competently and promptly xxx very happy with the network and service cash , the advisor that i spoke to this evening was very helpful and this is the reason that i have scored to highly .it is very reassuring when you are talking with someone who is both helpful and polite . i have had such a poor service from your company to the point ive forwarded my concerns to watchdog cant fault the lad who answered my call , very polite and friendly .was n't impressed i wad left on hold then cut off . because the service is very god standards 41192 the automated service never works properley the gentleman that dealt with the problem was good.the whole xxxphone experience since december has been poor.considering being with them for over 10years the part few months has been terrible . the call was handed in the right manner in providing the right result . coz i woz not happy at all an no1 wil even try 2 resovle my problem the guy i spoke was very helpfull and called me back twice exactly when he said .excellent service .thank you . i 'm very disappointed with xxx service and all it took was your last customer agent and her attitude towards my issue - the member of staff was very helpful but i was unable to secure the deal / product i wanted for the right price no! ! ! wen it 's sorted then ask me .i been ripped off . the reasons for my ratings are due to my disability as i suffer with autism , i feel as though xxx do n't fully meet my needs which i would n't reccommend your network . because no proper conversation and just passed me on .something i was told wouldnt happen being disabled xxxx had two calls different issues . the issue was not resolved , person did not listen to me great costomer service :d i have had disgusting service from xxx for the last month .i have not had my issue resolved by anyone and will shortly be leaving xxx due to this . customer service extremly poor .and was not given the correct information on several occasions .took many phone calls to sort out with no explanation . because overall the service was good the advisor was friendly efficient and very helpful and answered my query i was very pleased with response & help given by adviser very happy the adviser was very pleasant so have no complaints there .i asked to have the content control lifted from my account for the second time and it is still saying restricted when i try and log onto the internet . i 've had problem after problem with the phone from day 1 its been away twice and do n't seem 2 fix it so i do n't know what 2 do but thanks anyway . good answers on fne .friendly .onlyfault is loyal customers .regulartop up payers .shouldreceive more prizes r chances 2 gt somethin . 10 because you answered my question properly sorted out my concerns was very polite and helpful just a very adequate service as u offer a great range of stuff because you handled the call confidently xx over the last year i have been very dis satisfied with xxxs customer service , i have 6 accounts with xxx and have had for years , i have encountered problems with billing and recently with a faulty handset , today was my first experience in a long time of a very helpful advisor !thanks emily !i do hope my handset finally gets fixed !............. good knowledge , prompt and cautious service 10 i asked about my daughters stolen phone and the customer service was really good the girl gave me all my info 3 not happy at all ! no help whatsoever .not interested in helping with my query .very dismissive 2 because content control is still on 10 the man on the phone was exstrimeley nice and help full 10 u are the best network no dont 1 been with xxx years and always had great service .i marked 0 as i was ringing to see why the discount was n't applied to the account , then told i had to email as customer services ca n't apply corporate discounts .so my issue was n't resolved .the customer service advisors are always pleasant and helpfull very helpful and efficient i had a lovely member and she ever suggested things i could do because she couldnt do what i needed i got cut off after being on hold for 20 mins because i called four times to tell them my blackberry internet service was n't working and they did n't solve the problem and just gave me a freebie , which was not what ii asked for , terrible service ! because i can not send and recieve picture messages although the lady i spoke to was very helpfull i still can not recieve or send messages !and will not be renewing my contract with xxx ! your customer service is fantastic , your prices r expensive , especially when going over agreed price plan .other networks are far cheaper .i have been a customer since 2004 and would consider leaving when this contract runs out if not given good incentives to stay my problem was explained well and resolved to some degree but i still have trouble using my phone at times i ve been with xxx for 20 years without a problem .i got an i phone and the problems started .xxx just want people to sign up they no longer care about the customer .the staff are fine it 's higher up that 's the problem .i will be leaving so will my wife . spent a while on call to be told that they could do nothing and that i just had to accept my terrible broadband speed in the centre of a major city like bristol .will be looking for another provider of broadband . generally clear & helpful , i believe xxx is wrongly charging me phoned 3 times .but not everyone had all the information i needed very quick , polite and satisfactory service from matthew you employee ! for my upgrade you sent me the wrong phone as i wanted a front facing camera.younow tell me you ca n't discuss any discounts with me until i return the phone .afurther delay .ihad to speak to 5 different people at your call center to discuss upgrade .havingspent 55 mins on phone to you .wastedmy time .yourstaff member kept using my first name which was rude and annoying .15 yrs with you .looking at going elsewhere . i spoke to a very helpful corporate person to start with who looked at our company account to confirm the sim was working and gave me some things to try , these did n't work so i called back only to be told the corporate department was closed , and no one had access to our account , even though 10 minutes earlier some accessed the account !i needed urgent help but was palmed off by someone who really does n't care ! could not give me proper run down of my bill as its not end of mth just home from abroad phone bill massive not happy should have came of my minutes so going to change ,provider the adviser was very it was a good adviser she done good after been told i could upgrade my phone in january today i was told i would have to wait til april , so when my contract is up with xxxphone i shal be going else where ! good help with solving the problem with my computer been of since friday just got back on line needed help and got help thank u not in less than about 5 texts , no! basically xxx reneging and cocking up on a written contract . my query was delt with in a polite , professional way , by helpful and friendly staff , very satisfied thankyou u asked me to... problem resolved quickly good servise every time u phone no no. good night ! my 1st 2 calls could have informed me that the content control had been removed but may take up to 24hrs to take effect thus i would not have needed to b kept on hold for 10mins for this info helpful , problem resolved with ease , because you did n't actually tell me the answer to my question because it was me asking the questions most of the time and making sure that i was doing the correct thing and making sure i was still connected and i was on the phone for near on 40 minutes had very friendly service was cut off at one stage and was called back and my problems was dealt with efficiently and quickly thanks xxxphone are the worst company to get a contract with so far i 've had nuffink but stress from my phone bills every month do n't recommend it to anyone . i was supposed to receive a message from you with settings for how to go on the inter-net and it 's now been 3 failed attempts at 25p for each call to xxx customer survices which should be free .dissapointed . happy with the value of the service xxx offer and the operator was very helpful - the only thing was that the solution offered did n't resolve my problem improve xxx quality the girl on the phone was really nice and helpful .she deserves a pay rise . i have fully satisfy with his answers and patients excellent dealing with customers i have made several calls asking for help and not got any except the girl in egypt the reason for the low ratings is because my enquiry was n't resolved and they could n't give me the information i wanted .so i 'm not very happy that i have a really large bill with no explanation the lady was very helpful but the answer was slightly inconclusive , my second call to a different rep was far less satisfactory , not very polite and difficult to understand . perfect service and efficient good service but this is now getting annoying what quick service polite and helpful thankyou .x poor i ring your company for help in my current situation and am told there is nothing you can do .even though the last time i called i was advised to call if my situation was the same adviser really polite ,helpfull and made sure i understood at all stages of the call all was good .nice people .but i was on the phone posting everything out for 1hr 40mins .the first guy miss read my notes .sorted it out but then had to make additional notes for the guy in belfast as he had miss read the notes again .as a business customer one would have presumed a quicker service overall .ok every customer is important though ! i was satisfied with call i asked for help from overseas .help was fast and efficient .problem solved in minuets .excellent ! my query was delt with , but feel the advisor could of explained or offered something else as phone bill is still very high . the adviser was excellent , better than normal .but **** me you charge a lot for going over on minutes very helpful advizor . because my problem got resolved and your custormer service is polite and everything else is excellent because person was helpfull lack of ease at getting through to a department the fact i had to pay 25p to find out something that should of been explained helpful with what was asked . i talked to a paul in upgrade and orderd a i phone 4s with accessories which was agreed with him but the phone came with no access when i phoned back they told me he had not ordered any extras i have been phoning all week and but still no one has phoned back i have been a long standing customer of xxxphone but now want to find another supplier that will look after there customers the adviser was very friendly and explained things well new handset , lots of questions , all your advisors have been patient , knowlegable and curteous . the woman i spoke to was so polite and couldnt have been more helpful very satisfied she corrected thing almost instantly the previous other advisors where no use the woman who handeled the call is a credit too your company your first text i did call in at one of your shops ,for help first .so i did not give you top marks did n't get what i wanted customer service rep friendly and polite .i needed a puk.this was resolved quickly and efficiently not happy with how my call was handled .i am a longstanding customer and was made to feel unimportant and certainly was not listened to .will be in touch make a complaint . querie answered fully by v pleasant lady .asked if she could help with anything else .all in all good service advisor very helpful .would n't make a recommendation based o a support call i was very happy with the way she dealt with my situation ,was very good mannered and prompt i was very satisfied with the courtesy , speed , knowledge of the adviser and friendliness of the adviser . being with xxx has helped me even tho i 'm always waiting for thing like my top up to be doubled but i still have problems all the services have been understandable .problems have been resolved when asked .a reliable and friendly service . all round good service no, i 've answered enough questions tonight thanks because the lady was rude and did n't listen to me fully before giving me wrong info .also when i asked to speak with somebody else or a manager she refused when its my right as a customer would not be happy to deal with her agen as i have never had this trouble normal your staff are very helpful . had to call 3 times so my issue could be resolved cuz i was satisfied 6* yes great freedom pack 's and good weekend deals bin very happey wiv net work up 2 now could n't tell me if i have gone over my bill on hold for 15 minutes but advisor solved problem . 7 very good friendly service very helpfull and polite person that dealt wi the matter i had the advisor explained the problem , and resolved it very quickly .excellent service . pin code security because i have not recieved what i asked for yet good clear answers to questions operator knew product well i was haveing trouble login on 2 top up good service very good people skills my call was to say that my top up .hadbeen processed three times without my authorisation .i am appalled that it may now take five days to correct what is fraud .on my previous call the telephonist just hung up . margaret the lady i dealt with was a credit to your company so nice and helpful .if u know or can trace who dealt with my query she should get a bonus .she made it so easy and was so helpful nice to deal with her . good custom . speedy resolution unhelpful , problem not resolved , had to pay to have 10 min conversation that did nothing to resolve fact that i had no service all day .roll on end of contract .worst provider ever problem with internet top up again does not seem to be taken serious i rated 3 because my query could n't be resolved through this as i did n't have a computer + the adviser could n't tell me what was the problem , i rated 5 as the adviser i had was helpful when it came to giving me instructions & explained what i had to do cleary i was a bit disappointed that problem could n't be fixed nice lady excellent customer service .very well conducted .pleasant .very helpful . good service and polite very poor or no service for a week . i have called 4 times and still i have no reception .veryunhappy with xxx . i will leave as soon as my contract is up . she couldnt b more helpful as i repeatedly say and no one comes back to me i am so disappointed with xxx as i have been a customer for 6 years on a very high price plan .xxx do n't seem to care at all about there existing customers that 's why i am intending to end my contract with you when it expires and shall advise my fiends and family to do the same . because the advisor didnt help me atall the query was when does my contract end as i wished to end one of my contracts .the advisor politely answered the question but wanted to put me through to the upgrade team .i do understand that this is not the advisors fault , it is probably what they are told to ask wen someone states they wish to end a contract . the outcome was fine .i 'm nervous about having a 2yr and 4mnth contract .i dont know if the advisor could have done any more .he was polite and helpful very polite and helpful assistant . they guy i spoke to was great , however , corporate accounts were not open to resolve the problem ... because the answer to my question did 'nt solve the problem my problem is still unresolved. i am no further forward . no the guy was very helpful and patient . yes . was dealt with very quick . good servies well i have called several times with no actions taken , where as this time , the person actually listened and sorted my problem out within a minute which for some reason no one else could do . coz use r really nice peepo you were unable to resolve the issue caused by your on-line top up , and did not give me confidence that you could resolve the issue .i am now having to report to the credit card company as a disputed item i got put through to a different department .then was on hold for 15 mins .i then hung up so didnt get my problem solved the lady i spoke to was friendly and helped me quickly the lady dealt with my query efficiently i was put on hold for half an hour and then cut of without solving the query i called up for so still havnt solved what i phoned for . i was very pleased with the way my call was answered could n't help unless i called on a land line !so calling back on a land line to speak to the tech team and have been on hold for 45 minutes and still counting with out and question 1 rating 4 on this experience why would it be any higher than 4 ? question 2 rating 1the query was not answered or resolved , why would it be any higher .it looks like i have been overcharged by 16 pounds per month since i have had the phone .again why would it be any higher ? question 3 , the customer services guy , i think his name was chris was very good and deserved a 9.i hope this feedback helps someone .r. abel un happy i have beein with vodia phone fow years you shod give you custrmars thet to up ranrlay beter tarf phone tex tarf chper my name elvis presley this is my nex number and new phone you said three questions !lovely girl listened 'ten .problem solved eight because dont know reason why i had this problem .and i cant remember first question .i an going to sleep now please no more tex tonight vdry helpfull and polite i keep messing about with my price plan .trying to get it right .i 'm impressed with all your staff .they are very polite and always so helpful . because the fella did not help me at all .passed me of to another team who werent even there ,all i got was sorry ,its closed ,and that fella wouldve known that before he transfered me quick response and very helpful thanks ! ! you asked for it brilliant service honest simple answers 2 yr questions .improve yr coverage in norfolk plz very good service but quite expensive good service but unable to contact insurers . always seem to have some kind of issue with xxx .bills are an issue and getting extra charges that are un explainable helpful informed me of more than i asked good english speaking customer services person you said 3 questions - this is number 4 ! 2&3 the man was 100 % correct with my question . 1 poor as no where on the paperwork does it say closed at ! !my 3 rd phone is playing up and i run my business from it but you still get me to jump through hoops ! ! not everyone lies to you to get a new phone ! ! ! ! ! ! they did n't help me with my problem . ive been a xxx cumstor for years , ive tried to change my old number over to this sim n the girl z phone customer care i need it changed ni because your advisor was very helpful and got the job done efficiently . i have had nothing but trouble from signing up with yous ,the call centre half of them do not under stand english 27 min on the phone n she still did n't understand there 's lots more not happy . yes , call me because i wanted my free weekend calls and texts and still dont have them now do something about it my 10 year old child is on a sleepover .i attempted to put credit on her phone via the website which informed me there was a problem and could not perform the task .i was worried sick my child could not contact me .your call taker immediately put the credit on my daughters phone which sorted the problem .thanks . lost phone and u were fantastic at stopping any one using it .thank you advisers are always helpful and polite good service not excellent no very good xxxphone are very customer friendly and outdo other networks because it 's not just the phone we communicate with but the fantastic team of people behind the screen - xxxphone knows very well what we want and that 's an all round smiley service provider - so i say addaptaphone to xxxccurate ! no problems and very helpful and friendly staff . since 01/02 everything possible has gone wrong ! qs askd me how satisfied , and i answered against qs .u said 3 qs . because i called to add the 5 pound weekend freebee to my account .ur advisor said it was all set up and took payment from my debit card .because i assumed it was set up i continued to use my phone to text on saturday , only to find that i 'd used all my credit and was unable to make 2 very important calls on sat evening and today .i also now have no credit now for next week your idiot call centre agent decided to insult my intelligence by stating that my call did n't have a reference number i could use as an example of bad customer service .so how the **** could u say all calls are recorded for quality and training .secondly , 'i was told the only way to buy out my contract was to write in .that 's bollocks .because when i decided to lie and say i was disabled and suffered from dyslexia , u ate ur **** words and **** urself when i threatened legal action against your company for not catering to people with those difficulties ! ! becouse sameone handed the phone back very quick and polite responce very helpful because it was dealt with well .it is not resolved but that was no ones fault thank you how did u get my number who are u for now i 'm happy with xxx a good custemer service man this mornin advisor was friendly , understood exactly my issue and war very prompt in resolving it cause my phone was not working .very tempted to take my contract els where i have a disabled daughter and need my phone working at all times not happy had to take tips from friends to sort it out which still has not sorted the problem i found the customer care very helpful and the staff friendly . because i like xxx i think they are great called about a lost phone the phone was deactivated within minutes .person on the phone was helpful and provided a good service xxx sucks delt with problem very efficently action was taken straight away . 10 you asked helpful member of staff good customer service yery satisfied . they were very helpful phone was stolen ... number was deactivated immediately . correct answers to your questions quick answer to my call and the adviser was courtius and helpful even though the call was in the early hours of the morning . i have always been with xxx and i would never change can't remember conversation no. excellent service at all times and situations .good signal at most locations . tariffs are good so is the network customer service leaves much to be desired .there is no customer care what so ever . excellent service from your operator ! no what i needed done was done v quickly and efficently i have spent far too long calling xxx and driving miles repeatedly to visit the shop just to get a signal on a phone upgrade i have had the additional expense of buying a sure signal only to find this did not work either so i am pleased the issue appears to be fixed but my confidence in xxx has now been reduced after years of no problems .my upgrade has cost a lot in terms of time and money .let 's hope it now works ! so far we have received an excellent service overall i think xxx is better than any other network because u get free weekends and lots more though my brothers sim has been blocked can u plz unblock it 07789654405 thankyou b'coz i 'm statisfied the way they apporach me and details given about my product . 10 all find xxx very helpful and friendly bad advice from xxx to begin with on tariff very disappointed what reason for which ratings ? response was effective , polite , and to the point of my request . i 've always rated xxx until the last week cos i 've been messed around and passed on to every advisor possible regarding my recent upgrade but the advisors are polite and friendly i just feel noone knows what they are doing with my order and that is why i 'm getting passed on to everyone . dealt with quickly and to our needs in 12 years of using xxx , i have never had any problems with the customer service , until now .it is all down to an adviser doing as he pleases & causing me alot of inconvenience , when there was no reason to cause a problem for me , or xxx .i am absolutely disgusted in the way i have been treated by your advisers over the whole situation . yes becouse she did not help me and i was robed off 6 poned advisor advised re upgrade information was all good excellent service , very helpful adviser : ) well .i was enquiring about how i could put a block on a mobile number .but was disappointed to hear that you dont provide that service . no you do n't include 0844 numbers in your premium calls extra package . needed to unlock international calls quickly at the airport , was expecting some hassle .....got none ! recently had problems but got sorted with no hassle .thank you . i thought they were very helpfull on the phone and very polite,good job . you hav know sent me a number of codes 2 claim my `reward ` these hav been processed but i 'm still at square one ! my problem was solved because my problem was solved .assuming this was about my problem with downloading on my phone v helpfull , kept getting cut off because i have been a xxx customer for many years , and i have always had an excellent experience with all your teams and in the stores , which i why i would never move from xxx .thank you guys ! ! ! 1 satisfied customer i did n't appreciate being transfered to 4 depts to get things sorted out . very good service everything was fine and i was credited what i am owed but ever since i joined xxx i have had to call every month to get the bill corrected good service yer advisorers handled my queries very fast and sorted my problems which i was experienceing .very good proffesional service even gave me good advice on buying an ipad 2 which i didnt know u had on offer so over all a very well pleased customer the advisor was very helpful and did explained everything fully .however i am disappointed that after being offered a much higher loan only 3 months ago , and now my salary has gone up , i ca n't extend it .i am going to contact another bank and apply for a loan to pay my loan and overdraft with barclays and then close my account . because this was the third call to resolve my problem that ive had no internet or pic messaging for over 6 weeks !& was on each call for at least 40 mins & only resolved on the 3rd call .& have been paying for a phone with internet/apps all this time ! advisor was polite and efficient and although unable to correct fault , has given an explanation of what to do next . prompt and efficient service quick friendly efficient the service is absolutely rubbish and cant properly sort out my problem i want to leave xxx now ! customer assistant was knowledgable efficient and human he anticipated my needs and helped me through my only complaint was the store had no chair for my wife to sit on and she has a bad back bills to high over all good customer service from customer care .shocking old scam by sale team never thought i would get such bad service from the company i have been with 4 over 10 .was made 2 feel like a idiot who does n't know the difference between a new iphone and really old one .all in all a total shocker ! dealt with three people all weekend to activate my new sim then finally told that i 'm not the account holder and due to the data protection act they will not speak to me .i said that if that was the case the first three people have broken the data protection act .your supervisor angela was very unhelpful .can you let me know the steps you will be taking to improve this poor service .i have .personal phone with you as well as a work phone .today was the worst service i 've ever received your supervisor was not interested . because my questions were delt with and explained clearly and promptly . 10 plse check your records of calls . very helpful lady i spoke to . unfortunately i could n't get my issue resolved via the online top up and this was then solved and done by a helpful operator . 5- because it used to be a good network , 0- because my problem was n't solved even though they said it would be .0- because i had to repeat myself several times the person i spoke to was very pleasent .my query could n't be delt with but thay is no fault of the advisor so i need to call back which i am happy to do .and would recommend xxx as i have always been delt with to the advisors best ability and had querys delt with quickly . everything was slick , with no delays , extremely courteous and it worked . my problem was sorted straight away , cheers xxx are poor service the service on the phone was satisfactory , i was advised to go to the shop & see if they would offer something as a goodwill gesture , quite frankly i found the way they were quite disgusting , my husband spends quite a lot of money each month & i feel they did n't even believe what i was saying , totally unhelpful unsatisfactory response to my problem , did n't apologise , poor customer service .i think i 'll be leaving at the end of my contract the advisor was very helpful with a friendly manner who answered my questions in full phone is now working after being barred , barry at liverpool 1 store was also very helpful good servis uk call centeres because some advisors were quite rude and were advising me what to do great customer service ... resolved my issue immediately ... would definitely recommend xxx after this call ... very satisfied good service a very helpful service with the outcome i wanted 6 pleased with the help and service . good service although the advisor handled my query efficiently , the problem was not resolved and i was given no option for further action or to pursue this further . i luv xxx and all ways get satisfaction when a ring 191 everybody is very helpfull got all my family on xxx the people impresded me today - whic has been very rare in my experience with xxx .also the lady looked at my history and made usefukl suggestions for the new tariff .i have been with you for year and years and today was the best service received so far your just good due to a simple error on xxx 's part regarding my account price plan , i lost some faith in xxx .however , the matter has now been resolved , and i would have no hesitation in recommending xxx to anyone . polite , quick and efficient , i have been with xxx for ages and when i have any problems u r always very helpful in resolving them great service got me on right plan phone still not working i was happy with the service service was gd but some advice like htc open on a sunday not correct adviser who handled my call is very quick to solve my problem .i am fully satisfied with that service ...... problem got resolved .gentleman was bit impatient but nice i been with xxx for many yrs and overall i 'm happy with there service nope i was upgraded by yourselves three weeks ago and am still waiting on delivery on my phone ! !i would have never have upgraded with xxx if i knew i was n't getting my phone for three plus weeks and i will be looking at rejecting the contract as soon as it 's delivered ! problem not solved good service problem resolved efficiently and quickly my problem is not resolved i do n't think xxx are handling my problem very well at all but the telephone staff are trying to be helpfull not able to help after having severe problems with the car phone warehouse your adviser was polite efficient and sorted the issues quickly and competently - thank you very happy with the service . rang to get phone blocked as it was lost .the agent seemed very distracted friendly and efficient service i was completely satisfied with the service becouse is good network i have never had any problems with xxx .call centre workers are always friendly & helpful & usually solve my issues quickly & efficiently . your staff are always polite and helpful . that i have to go into a store to get insurance on my phone .i do n't have time to do things like that a very nice speaking woman my problem still there no concern to help resolve itmost upsetting very helpful member of staff - had all the answers to q 's : )(y ) good manners the person dealt with my question quickly and pleasantly . the person i spoke to was realy helpfull customer service is very welcoming , helpful , but xxxphone signal both for mobile strength , internet and even the customer services appear to struggle with the speed or strength if signal when i 've spoken to them on 2 diff occasions .so unless you live in newbury berkshire their main hub or perhaps a big city - your signal is much slower than mist of their competitors . bills always sky high and poor service thinking of goin back on pay as you go advisors not always helpfull and over charge me 3 months running i was very satisfied with the help advised well explained and problem was solved thankyou because it ualve 4 money an gd signal great overall service .advisor very friendly and helpful .everything asked was sorted i still cant get onto the internet the lady was friendly and helpfully reasuring service was helpful , polite and understanding . quick and efficient . very pleasant , helpful and efficient service .able to supply the products required at a reasonable price .appeared to work hard to get best deal . the 1st guy i spoke to was really helpfull and sorted out my problem .he put me through to upgrade phone and the guy was n't as helpfull .we are now looking to upgrade elsewhere . because i wasted credit ringing them thinking i would get my credit for my phone back and they did n't really help me . my query was handled very quickly and efficiently your useless and wasting my time with stupid questions . 10 that is 4 ? .but thats wot i think at this present time very polite , very helpful and sorted my query . it seems theres never the person u want to b worken and to many pepole who cant speak english customer care not good enough i was pleased with how i was helped my problem not fixed struggled to understand them plus they do n't listern the man that i finally spoke to was excellent the 8 options on your answering system that i went to first were unhelpful confusing and a waste of time because the person i spoke to over the phone was cheerfull and sorted out my problem straight away with no hassle u taken money for phone i returnd and i got to wait 7 to 10 days to get my money back now u have left me short for cash the service is very good very helpful and i 'd defo recomend it . clear advice & responding texts - unfotunatly unable 2 resolve problem ! the advisor was friendly helpful and knew his stuff :d couldnt resolve my problem did give me advice though very fast when answering calls and so cooperative the advisor sorted my problem quickly and efficiently because they are what i think and you asked .is that not a silly question ?x because i was advised quickly and my query was resolved with help and politeness poor customer support on phone not happy with staff phone manner you said 3 questions .3 have been answered . happy with xxx overall because the service was good and courteuous adviser very friendly and helpful . simple request which was completed but took some time . all good i was given incorrect information previously by a customer service advisor .so when i called today i was told , they could not help me n that i was advised incorrectly . 10 the girl understood my problem new how to fix it and done it straight away u ca n't ask for more than that cheers vry helpful advisors , who gave me help and sorted the problem i was having . very professional service . the people i spoke to were nice on the phone .theypromised they had removed the restricted acces on my ipad bt even after switching my ipad off n on , i stil could n't log onto some sites so they failed to solve my problems on 2 occasions . the person i spoke to was very helpful with my enquiry . not happy with my xxx acc at all your team menber was both friendly and very helpful i was very impressed by the quickness of the advisor i spoke 2.i am still not happy by certain services u providn because my family has got an iphone wz xxx & i want to become a family member .thnx . the operator told me everything i needed to know i have never known such stupid unhelpful advisors i have been hung up told what i should dn about usage of my phone please call me for an account of .events as i am writing to your md polite friendly and helpful it was helpful enough today but sometimes the advisers could care less to be helpful they just say that 's all i can do and do n't bother to look for ways to help you leaving the customer helpless and noone to help because i did n't get any help with my problem ! ! ! ! > :o issues not resolved by xxx operative it did n't seem too much hassle for him .even tho it was not a quick fix x very helpful and pleasant your number 1 problem solved quickly and pleasantly .thankyou the problem still has not been resolved it was quick and easy instructions whilst your call centre team are very polite and try to be helpful , they are let down by your awful website .it is the least user friendly one i have ever tried to use .it never lets me view my account on line .as a result , your brand is the most loathed in my home and the distress that xxx had caused me over the years is nothing short of disgusting . satisfied with help given . the lady that helped me sort out my blackberry issue was very helpful kind and efficient because i had made three different phone calls and been told the wrong thing and i finally got through to someone who actually listened to me and helped me ! 10 the service i need resolving is still unresolved .still dont have my international free bee 7 fine - sorted i have only had one major problem with xxx which was about the handset itself .otherwise i would have given full ratings problem not fully resolved yet ... b cuz iv bean fone in 4 3 day and its not bean done i think i will chang networks because i cannot still send pictures rude advisor .gave generic advice .have wrong advice .my iphone did n't need rebooting .an app i added affected my phone .if i knew that why did n't your advisor ?i actually hung up she was that rude . the advisor was very polite and helpful , issue not yet completely resolved but i know what to do if i need more advice as the advisor has given me all options . she was a lovely geordie girl ( love the accent - xxx 's own cheryl cole ) , she answered my query with certainty and i was confident everything was fine and my upgrade with xxx has been painless . terrible service i have had quite a few problems with my pack allowence over the last few months and every person that i have delt with has done everything in their power 2 resolve the issues that have occured they couldnt have been more helpful and polite thankyou because you wldnt top up my phone via registered mastercard when 1 was admitted 2 hosptl 4 major emergency op n i cd n't let my family know . because all my issues were resolved as the person who dealt with me was really helpful when singing up on internet it should made clear that you have to also register to be able to spend points .also had great difficulty in understanding technical adviser due to his accent and the fact that he spoke very quietly despite telling him that i could not hear him very well .although the problem is now sorted i am not very impressed with your customer service experience because my problem was resolved quick and she was very helpful problem not resolved as yet . satisfied on q1 i find you hard to recommend when my bills are always so high but as to how my query was dealt with and resolved i gave 10 as my issue was resolved and they have helped me with my payment also being very understanding and nice on the phone pkeased with the service of the advisor but still have the problem cant send picture messages .can ynu please advise .thanks eve mitchell i am very pleased with the svc xxx gives me i am very pleased with xxx ! issue was sorted quickly o rating to my phone bill . continually given false information by your automated system , contradicting information from cs reps , and no one is prepared to do the leg work to find out why ! ! ! ! nice guy good job could n't have asked for more all round amazing experience in shop was stressfuln very disorganised with long queues but sales guy was knowledgable and pleasant , plus i can get xxx coverage at home where orange and 02 fails becouse im very happy with my phone 8.5 given poor/wrong info from 191 , told to go into a store , they then gave me very bad advise .problem still not solved , been without my new phone for 1 month , now waiting for a call back .not sure it will happen very quickly if at all , and when it does i expect to be given either a run around or bad advise again .starting to regret leaving o2 .i will give xxx 1 more week then i will ask for my pac code .is sms the best way to contact xxx ?if this gets read please call me on 07702432744 , but only call if you can help ! ! ! ! ! xxxphone rep went above and beyond customer service assistant was very helpful and she gave us a great offer , and was funny every time i have gone to a store i always get a good phone because advisers reccomend them just brilliant service all round good phone , good service , good tariff couple of things missed .like cannot change battery .but minor issue and all pretty good . the sales adviser was highky competant .the sales team were very well organised and hsrd working .shop was very busy and it took some time to get appointments man in shop is credit to your company yes the sales girl was good at running through all the functions of the phone .she and all the staff were polite making it an enjoyable expeience .well done . i have given top marks for everything purely down to the lady that served me .the customer service i received from this individual was second to none and restored my faith in xxx as before this i was in the process of terminating my contract due to previous shoddy service . it was easy to talk to the sales adviser with good advice given hi , mainly due to super nice sales guy .made whole experience positive . that 's what i thought , everyone was polite , well informed , friendly .very satisfied . very knowledgable staff and very friendly efficient service i did n't receive the right information concerning my faulty blackberry and i was waiting around a long time for people to tell me anything the peson who served was courteous and explained what the deal wea just good service as soon as you walk through the door helpful salesman who did n't try to sell us something we did n't want .suprise discount for handing in old phone and working for nhs which i was n't aware of . woman was helpful . not happy with the service , ring me if you want to no why . quick , simple upgrade . overall good service but the sales advisor offered the wrong tariff so i had to pay more each month than expected .also i was unable to have my contacts & photos saved over to my new phone for me . he was very help and sorted out my problem with my phone were the other store in reading would n't help me . nice guy and quick update . think more support could b given setting up my new i phone the guy was very helpful an easy to talk to .explained everything well good service but the phone i originally wanted was not available in store .acquired an alternative . excellent service and i came away with the phone i wanted the sales person was clear on how the phone worked i was served by a very helful person who went out of his way to find what i needed i would recomend xxxphone sometimes becuase i have jad very few troubles with their service so far . the sales advisor realised he could save us money even though i 'd called in for a different reason which also got sorted efficiently .he also identified another contract that can save us money within the next month so i will b back to srt that out too !many thanks !shame i ca n't get onto the website though , i do seem to have regular difficulty with it not being available i was happy with everything very good service from that young lady i came into the store with my husband who was enquiring after a new contract bundle .it was only after he 'd finished that i wanted to check if my contract was due for an upgrade , and it was .although we 'd been there a while already , our sales assistant matt was very patient and amenable and helped me find a suitable contract .very happy with the service . good service overall , was very good .nice salesman , helped find a suitable contract and saved me money . no queue .very pleasant and helpful assistant .a good deal offered . customer service girl very helpfully p quick and easy it was a good raz the store manager was superb in everyway nothing .was too much trouble even though he was short staffed and very busy i thank him for all his help and is a credit to xxx thank u raz heidi was pleasant , helpful , efficient and made the whole process really easy ...she epitomises what customer service is all about . used xxxphone prior to having a company mobile .good coverage .store convenient - good customer services i am fully satisfied with the service from yeasterday , i dont have any reasons to complain .thank you do n't have any complaints , received a very good service .the sales person was very knowledgeable , friendly and helpful . got everything i needed and good customer service no the sales assistant harry was very helpful honest n i beloved that what he was trying to sell me was the correct phone for me including the 08 numbers bundle i hope it works really good service thank you had to go back to shop cos sim didnt work cos i 'm cool ! professional helpfully friendly ,good experience from my point of view . generally impressed ! i just , didnt like the upgrade plans !other netwok providers gives very good upgrade plans ! lad who served me was very helpful 10 good experience with customer adviser laura really helpful very good all round experience .so much better than the online upgrade centre , which i will never use again . first visit to a store so have nothing to compare against .scott was excellent , very friendly , approachable and saved me some money . although there was a queue on arrival , once we were served the sales advisor was helpful and efficient .i was slightly disappointed with the levels of stock meaning that the selection of phones available was reduced , but i am very happy with the phone i purchased which was recommended to me by the sales advisor . was very pleased with sales assistance and very pleased with the phone very pleased with my purchase and your in store advisor who was helpful and a really good guy the sales adviser that served me was very knowledgeable and helpful .he checked if the price plan i was on was best for my usage and found an appropriate tariff .he also transferred all my numbers to my new sim .the service i received was outstanding at your cirencester branch . the staff were very friendly and extremely helpful the sales person who dealt with us in the newbury branch , lloyd , was very helpful and friendly .sadly it took 5-10 mins for a sales desk to be available .he did apologise for the delay .he found our details on the system quickly , talked through how we can upgrade our tariff in an easy way to understand .whilst updating us on the system , he made conversation about what our plans would be for the weekend , and the cold weather .i was pretty pleased with his service . did already lack of treatment for loyal customers , its all about hooking people in .the stores are disorganized and the staff poorly trained because that 's how i feel served immediately .helpful , friendly assistant . i thought service good sale advisor brilluant but unhappy had to have a 18 month contract well vodefone is a good shop the shop in witney was packed you could n't move and the advisor was good the sales advisor was very charming and knowledgeable about the products and options available to me . advisor offtered great customer service , we was not rushed and given diff options to what we wanted .very friendly and helpful .made it very easy to change phones and still keep old data .very happy with our visit . very gd service .someone saw us straight away .we explained what we wanted .he told us all about it .then went and got somebody to deal with us .she explained as well .very gd time was taken to explain everything and our queries answered with confidence .nothing was too much trouble . the truth ! good service .knowledgableand friendly staff .no pressure .patience . sales person was very polite , helpful & knowledgable made 2 cals no apols or rebursment quick and easy service 0 rating cos of poor reception in wf8 area + can get a by far superior deal wiv tesco mobile the guy i spoke to very helpful , as a company not impressed ! im not technicol and dont understand alot of technical terms ...your staff aways have time to explain and advise me and sort out any problems i have .....i think as long as their information stays true and is the best advice they can give ..then xxx good and polite service . had to ring twice because the first person did not solve the problem , second person was much more helpful and explained what the problem was as well as helping me solve it . very satisfied thanks because i wanted a print out of proof of purchase of my last upgrade but was told to do this via the interneti think that it should be able to be organised on the phoneit should not be assumed everybody has access to a computer and it could easily be done via telephone call as most requests arethe advisor was given 5 as she could not physically do anything other then what she was told cuz i jus got out of ospital and u sendin messeges to ansa a questionaire wen cud do with out wen jus recovering from a operation very good man was very helpful everything dealt with and working immediately , quick to answer call and phone delivered quicker than expected ! howard was really good , knew his stuff and went beyond the standard responses i was expecting the reason are couse the service xxx give is always the top and as u can see i have been with this company for almost 11years so! ! ! i would like if they give some offer or free gift sometimes but never mind ! ! ! ! your member of staf was very helpful and helped with swapping us over to having freedom freebies because the signal of xxx and the reception for xxx dongles around wv14 0hr is so poor and bad i 'm thinking of changing to the 3 network group xxx has always been very helpful to me . hashed delivery of my upgrade which will result in me loosing business i found it difficult to understand your staff member call was dealt with quickly and efficiently . on phone for 30mins still not sorted .hour in vodephone shop 2 say my phone ca n't do what i asked for missed sold phone . because i still have the problem i started with the same problem has occurred over the past 6 months in which i have had to take this higher and further .although the advisor was understanding i 'm unsure of how this will be resolved once and for all . polite , clear explanations , patient , helpful , friendly pleasant and helpful adviser but it is unreasonable to charge for tethering when other networks do not .this will force me to leave xxxphone because i was pleased with the fast service and conclusion of my buisness very helpfull my question was answered in a clear and to the point way and i was n't tried to be sold something .very helpful the girl i spoke to was very helpful hence the scores of 10 .i had never been told that my text & web allowance started afresh each month .i 'm annoyed that i had to pay 25p for a call to find this out hence the score of 8. i have no online facilaty invoces stoped beining deliverd just letter saying bill online before no charge for invoce now be ing charged per invoce :-( ( and phone cannot send long text without gowing to send as multimeadia not a very good service offered good service , helpful .thanks . helpful and friendly manner when i have called advisors b4 & 2day they always go out there way 2 help very polite ,pleasant & halpful :d a customer should be able to change their account by phone , exactly the same as a customer of a bank or holder of a utility account , not have to then email or write a letter to resolve the amendment to an account , this is a waste of everyone 's time because was pleased how my question was answered i thought i had done so! ! ! great service with someone who has no clue on technology .thanks for bearing with me ! your advice was great :-) recieved this text earlier today from xxxphone voice mail ........an unsuccessful attempt has been made to access your voicemail account .if this attempt was not made by you , please contact customer care on 191 immediately .called and representative knew nothing about it ? ? efficiency computer froze and ad 2 b passed 2 someone else my prob not fully resolved . good service every problem that was needing solving it was delt quickly and efficiently all round good service the guy i just spoke to , was very helpful .i ,m full of praise for that .but i ,m on the whole , not satisfied with xxx service in general .very poor and should be a lot better .shamefull . there was quite a few questions before they could answer the question that i wanted to ask otherwise it was great becaise u have screwed me over so badly that i 'm loosing my house q1 very good network been a customer for yearsq2 issue not resolved yet still waiting on text messages to helpq3 adviser was very polite and helpful not long to wait to speak with advisor .advisor answered question quickly my query was dealt with very quickly and i was pleased with the outcome xxx are over rated i have not been happy with this service for a while very efficient and my problem was resolved my problem was solved . you can never talk to xxxphone and they all ways do what they want sod there clients answered the questions i had ! you asked for ratings so that 's i scored it after being transferred 5 times because advisors didnt know how to handle enquiry quick effective efficientpolite and helpful although the problem has not been solved the lady was very help ful thanx quick and easy service after 6phone calls explaining myself over and over again !my problem still is n't resolved ?this has been an on going for about a month now ! ! new phone still cant send r recieve pics & ad to pay 3 x 25p the advisor was outstanding in both attitude and action .i was extremely impressed . excellent service very understanding very helpful x sometimes do n't rate ur adviser s and not satified with xxx services used to get more calls for ur money i have n't been happy with xxx at all this week so just have n't been impressed in general !the woman today sorted my problem okay poblem not yet sorted this is 4th time tried to sort the problem out still not reseved setting so i can send & reseave email pictuer messages i was told 2 different things by 2 different advisors very helpful with helping me because i have no clue about new phones may i have a unlimited mb for internet !thanks ! the adviser was excellent , she was helpful informative and polite .she also had good people skills as we held a nice conversation .as well as a very nice voice . 10 did n't seem to be put through to an advisor i 've been calling for at least two days gave average ratings as i have never used this service before ,and thought i was dealt with pretty averagely . problem resolved quickly . trying to get a new phone and refused not very nice changed from orange to xxx ,but now ca n't get internet via wifi,but can get facebook prompt service good quality customer service going back on a pledge because off pass experience not sorted out completely & felt it was the lower level of technical ability given well customer service means nothing to xxx they r always right and customers r wrong overall good response to my queries . 2weeks ago i changed my family but have been charged 7 pounds it was your systems fault and should have been rectified i am sick of having to phone up to deal with billing issues the call was answered politely and efficiently the slight problem was on my part not fully understanding what had been explained only gave 1 cos the girl was polite , wil b canc my contract asap good service you sorted the probl and were polite and quick to answer because 1 we could not phone to resolve the issue because you cut us off & 2 we always pay the bill so there is obviously a trust issue with your company and by the way thanks for making the phone call unavailable for my mums birthday xxx apps does not work even after talking to technical support , unknown phone calls charged on bill , no possibility to send sms to croatian t-mobile etc . adviser was very helpful and took ownership of call .great work the adviser was friendly but could not solve my problem as it was a manufactor problem and xxx i find r the best and ive never had problem with them if you bothered to read my replies from the last time you asked for my views c. 1 month ago you would know why ! i still do n't understand why no one calls me as repeatedly requested . my opinion . excellent service as per usual this is why i am allways going to use xxx very helpful and informative staff , jess rectified the errors on your computer system and then chris handled my upgrade , both were very polite and friendly . my problem was not sorted out satisfaction and help given to sort my problem most people were very helpful .however the last girl i spoke to was unhelpful and hung up on me towards the end as i was trying to explain something ! very slow good service c the operator was helpful and polite very helpful , but resolved the problem by myself . the advisor was efficient , professional and extremely helpful .he managed to sort my issue out immediately the consultants were very personable , but the systems are inadequate so despite their trying , the matter could not be resolved and i have to call back in two hours ! because i did not get want i asked for i toped this phone up yesterday with 10 pound and i want to register on internet and i needed the pin or date of birth my date of birth is 10/12/69 and you have a diffrent one i have had this phone number for over 3 years and no one will give me the pin or date you have so i can update my profial the advisor was very helpfull and eficient . service was good , but i am waiting to see if you do the thing i asked for well answered call apalling customer service , notes not being recorded properly , rude and patronizing phone manner , inaccuracy of procedures .this is a disgrace 10 four my call 2day the operater was great and helped me straight away thank you .gave 9 cause i rang 3 times sunday and no luck polite quick direct in past have had rude service e.g people hang up fairly short wait and all q answered the gentleman was so polite and efflcient and minutes reimbursed service was really bad the adviser did not help the guy who took my call could n't speak english not happy with xxxphone at ll the customer service officer i spoke today sounds rude , and very ignorance on the work she is doing .she was deceptive rather than help me out .she wasted my time .she said if you want a new number for free , you need crime reference number .when i was going to give her my crime reference , she said you still need to pay for the new number .i have been with xxxphone for many years .it was the first unprofessional and unpleasant call i had . new contract customer not impressed the staff are always very helpful i got bbm in no time its brilliant always had food service with the company and issue was resolved right away . polite , understanding , helpful .spoke good english so presumably home based call centre . i was n't happy with the service i had received from xxx but the advisor was helpful in trying to resolve this matter they helped with the situation i am in callback great idea !issue sorted friendly , accurate , efficient , & helpful ( & native english speaker ) operator very helpful and dealt with my request efficiently . the lady i spoke to seemed a little abrupt and not really customer friendly ,also i am disappointed in the coverage and problems i am encountering since being with xxx . i encountered very non of these problems when with o2 . lady was very friendnly even tho i was frustrated and upset i have never had a problem with yourselves in over 12 years , but i think the problem i have had today with iphone and there is nothing you can do about it with still 12 months of my contract with is disgusting lady was very helpful up until today i was very dissatisfied with xxx , procedures and moderately dissatisfied with staff and if i had not had such an excellent calm , nice and helpful advisor today the results would have been very different , i would only recommend xxx on the strength of today 's advisor .he was excellent . q1 i would n't recommend to a friend as the deals were n't that good .q 2 he did his best but there are better deals elsewhere .q 3 the adviser was very professional , very helpful and very polite . because i needed to block a sim card i 've got because i lost my phone and all i was getting we do n't have you on our system , well excuse me i have 4 contracts ! ! ! ! ! ! ! !with xxx ! ! xxxphone adviser was very helpful ... dealt with my query excellently .knew what he was talking about and explained everything to me calm and in detail 1 i would and do recomend xxx to family and friends as i believe its good value for money 2 i was satisfied that my query was resolved but not so happy that it could take a while for it to be credited to my account 3 the advisor was polite and clear answering my question good service just called to take advantage of a loyalty offer from vf.no problems this time 10 your service has always been helpful and friendly and you always resolve my problems i was kept on hold throughout most of the conversation and even when the handler came 2 the phone , there was this doubt on her voice on whether her respond was certain .thanks i had wanted to get an i pad added to my contract today but because there woz a mix up with our last bill -which woznt our fault we wer turned down for credit for ipad -which is dissapointing therefore will give another company our custom for an i pad . service was very good and all staff helpful helpful and quick advice the service was good but didnt get what i would havd liked good service i was on hold for 15 minutes , i was then meant to be transferred , and i was n't , i was put on hold for another 10 minutes .and my problem has not been resolved .my phones still not working , because of xxx .i would definitely not recommend xxx and will not be renewing my contract . been happy with xxx for many years wat u mean ratings it took ages to be put through to an advisor even though i used the 'call back ' facility !she ( the advisor ) was very nice and helpful though . when i am speaking the person who spoke to me was hang up .i am very disappointed the way the person did to me . 0 is because i find xxx to expensive . . i think other lines like t mobile and orange are much cheaper simple cancellation of two add-on services , difficult to do poorly call back system worked well .sales advisor was helpful and friendly . that 's 4 questions professional service----pity about the length of time waiting to speak to someone though ! ! well impressd with response thanks :-) he was very friendly n happy on the phone and sorted my problem out straight away :-) length of wait for call and time it took to get reference excellent service solving my problem efficiently advisor answered my questions efficiently and seemed happy to help the person i spoke 2 was extremely helpful and new the answers 2 all my queries she was very pleasant and a credit 2 xxxphone great customer services professional service provided just a really good service i was really pleased with the young fellow that helped me he explained everything to me i was well impressed been scammed got to change all my bank details due to you leting somone access my account and take a contract out inside job maybe i get asked loads off questions to get into my account they can access it without giving anythink an ongoing problem with xxx .not upfront with pricing + charges are haphazard 2 say the least . i was happy with the way it was delt with ,but not the outcome ,the content control is still on . took time to listen to my problem instead . of pasing me to other deparpartment . the ratings are what i feel is best because you do n't provide the service i need useless deffenetly going to leave xxxphone in the near future good network and friendly attittude everyone on the xxx team are very helpfull and it agood network for your money adviser did not know about the topic and was reading from an online manual , first call was dropped by xxx so i had to wait for a second callback .in the half hour it took to talk to someone at xxx , is was able to sort an alternative plan for conference calls via skype from virgin media .your lack of knowledge and expertise lost you money . i given you my opinion , what other reason do you need ? polite informative member of staff who behaved like he cared that we were having snags good service and helpful advisers . overall today 's phone call answered all my queries in a pleasant manner not on all occasions have all the team used their manners was unhappy that the problem couldnt be sorted out and and that one problem has been going for 3 months i have been with xxx for nearly 10 years and expected better you still have sorted my problem ....haven't rang back to sort my problem like you said you would ....going into shop tuesday to cancel my contract as you are complete jokers with resolvving problems .self employed personal trainer and you are regularly costing me money after 10years plus service .going to orange as my friends are on them and have problems resolved instantly . good customer support but tech issue not resolved . i was assisted very well adviser cut me off & did not call back helpful , listened , patient good product knowledge i have had nothing but problems with xxx and as soon as i can i will be going back to orange excellent service did n't help me with my problem at all ! because this afternoon i have tried to initiate a xxx sure - in an attempt to use my phone at weekends - only to meet an avalanche of questions before i could access the service including - my name ( i 'm the ceo of the company which has entered into a business relationship with xxx ) our address , our postal code , details of how we pay our bills , how many users , our account number - i do n't know how we pay our bills and i do n't know how many people i have on xxxphone contracts but i will know in the morning and we will be moving our account a company that is more responsive to my needs . xxx yet again let me down !i asked for my direct debits to be moved and even this ca n't be completed efficiently !i have a rapidly expanding business but will not be renewing or obtaining more contracts with you . as xxx operators are always friendly and helpful and will endeavor to find an answer and ring back if they cant find out straight away , mega ! because xxx always hepls ypu what ever problem you have and its a great service i was satisfied my questions were answered . . nice staff in good advice not willing to investigate at all although i am obviously being ripped off by xxx no the customer service person was very polite and helpfull . q1 , xxx is a good network .q2 &3 , change to 0. he ca n't have known what he was doing as i had to call again today to get problem resolved . very efficient service and very helpful regarding low signal where i live so provided a sure signal box because i finally got my tariff sorted - result ! i have a download nokia version 3.2.25 which i am unable 2 download .a message told me 2 verify from phone settings that an access point is properly defined .what am i lnoking 4 ? i have asked previously but still do n't know .also i have asked 4 help twice on multimedia settings cos i ca n't use them .i have been asked 2 go 2 my local store , which is difficult due 2 me being v.disabled & my husband ca n't be left , he is so ill & on oxygen 24 hrs a day .i even had 2 buy my phone from amazon .can u plse help me ?thank u i m not very happy but it should be ok this time adviser sorted out what i needed quickly an was very polite starting things off by asking how my day was going .manners cost nothing but are worth a lot . well the person i talked to was very kind and caring and they sorted my problem out in no time happy customer the reason for the ratings i chose was firstly i think xxx is an efficient network that is tailored to suit all customers needs however like bany other network it has many advantages and disadvantages .my query on the day was resolved very quickly but i do feel that sometimes i would have to call up 2 to 3 times before the xxx team can resolve my problem .and finally the advisor was helpful as she firstly listened to my problem and then helped me .thnks i could not speak to the person i needed to 8 becuse it was quite slow , 9 because it has good deals and 10 because the advisor got us what we wanted i have been having a problem calling one sole landline phone number ( oo442089408549 ) for 5 years !i have checked this landline many times , switched from bt to talktalk , upgraded my iphone but i still cannot get through .because i am in hospital it is vital that i be able to reach my wife and kids at home .your engineer ( chris from egypt ) promised to escalate asap .he understands that this technical issue really does need sorting out after 5 years - and i trust him to follow through .as things stand however , i still have an unresolved technical problem on my hands . i got all the answers i wanted and more the agent was speaking clearly for me as a foreigner .also , i was given the option of calling-back instead of waiting . very very good customer service ..thanks again xxxxx good customer service was not resolved no you seem to have our details but your people have different figures about our bill .andalso your customer services hung up on us , and they did . . simple query easily resolved however the problem was xxxs fault i should have the money for the call to customer services paid back to me this is the 3rd time its happened no quick , precise , clear and helpful advisor .answered questions and solved problem just because its true problem solved by very helpful staff there was no sense of warmth .it was quite abrupt , not rude but just not the willing spirit .it seemed she wasnt familiar with the routine , as she did n't ask if i wanted help with anything else . the guy simon i think was his name very polite and patient with me and xxx is good network i have been with them for years the problem was n't resolved and over the last 12 months the standard of service from xxx has deteriorated had phone stolen was very pleased with way you acted good service and quick because its taken you as a company nearly 4 weeks to resolve the simple problem .shocking ! !i am very disappointed and think something should be done about it . lol because the operater was rude the operator who helped me was very polite and helpful and she sorted out my problem quickly . happy with all xxx services havent put any problem not solved my bill to date is very high .didnt get much help on sunday wen i foned in a panic , i suppose its not the opperators fault .the guy 2 day gave me a number 2 check my mins .cant believe the bill is so high .paid50pound of 2 soften the blow .will b shoping around 4 a better deal wen contract runs out . still waiting for a call back from vofaphone the xxxphone person i spoke with was knowledgeable , patient , polite and concerned to resolve the issues . the only problem was that the phone i was replacing was unavailabe however an alternative was offered but the girl offered a phone originally that was unavailable to me which she could have known if she asked what my contract was . generally very good service . not the first time referral to different depts then line goes dead .i want to change my `footing ` to my email address . outstanding customer service .thank you . because the person i spoke 2 was very helpful the scores would have been better if i had been given the right information it was n't just once but three times you have got the details of when i could upgrade how could you get them wrong .se i explained my query to one person who then passed me to another where i had to explain the whole process again .the 2nd person also took ages to understand my query i hav 2 contracts with xxx 1 for my son his ended n dec 11 he took out his own with xxx and iv tried cancelling this contract for the second time 2day only now 2 be told i need 2 give 30days notice in writing ! last time i was told i couldnt cancel as i didnt hav the number .verydisappointed my husband is also a xxx customer so 3 contracts in the 1 household not happy because i never received my credit for my old phone in january instead i had it this month and you restriced my phone you do n't wait long to speak to an adviser .today they was mix up with my account reason for 1 my ratings . the adviser could n't answer my queries excellent knowledge given by the call handler . happy with service my request has n't been carried out 0 have had nothing but trouble with xxx from the day i entered into my contract , every time i speak to an advisor i am told something different and assume it has been resolved , until the next time it happens and am forced to go through the same process again .every advisor tells me there is nothing they can do until i am persistent , and suddenly they notice the error that has been made .i would never recommend xxx and cannot wait to leave . never got through -waited for callback then put on hold again after a bad experience in one of your stores , i called to request my pac numbers .the person showed no interest in customer relations ( as did the staff in the store ) , with no effort whatsoever to try and keep me as a customer . i 'v a problem accessing my online account .it 's gone on all week .the guy tnday thinks he can sort it but wont know until i try again tomorrow - if it works he 'll get a 10 ! i was left hanging on phone for 25mins so rung off so my query is still not resolved compared to the last customer service phone call i made to pay a bill this lady helped , dealt with matters efficiently and knew what she had to do in order to keep a customer satisfied .i was sick to death of dealing with incompetent people who made mistakes .thank you to the agent who i just spoke with who helped and fixed my concerns . try to add user to my sure signal system still can not be done yes 07585923917 has not been called back yet you called back on time was plesent and resolved my problem thank you my packet data still not on so still no internet connection .an got told 2hrs then up to 24hrs then it couldnt be done .an the first few calls i was transferd to another person .the4th call i got told to ring another number they could transfer me so more cost an still no internet access on my fone . because xxx is a very good company sometimes : ) the handler was very polite and efficiant and sorted my quiery out thanks friendly an very helpfull i thought the person i spoke to was knowledgeable , helpful and not a bit patronising .now , please do not text me again about this . delays on my phone and getting passed from one person to another .no one can tell me the exact details ! ! i was very satisfied with my problem being solved problem not fixed . fast , friendly , competent service the call was quick and the problem was resolved fast very happy with this experence automatic menu ultra frustrating ! the lady i spoke to did her best to answer my questions and helped me understand some issues i had .i would also like to think im a loyal customer having been with xxx more then a decade ! i spoke to a couple of ur customer service staff and the last 2 have been impressive in addressing my request i asked for help on my tariff as i have financial issues .instead of being able to re negotiate my contract for a lesser amount i was told that there was a 'policy ' that flatly refuses this .not the best level of service given my years with xxx .i was told i will just have to take up t mobile on their offer of a contract which was nearer my current monthly budget .hard to believe you can lose customers so easily . ! very polite and helpful and patient the technician was very helpful . i was unable to add xxx passport to my account as this account is under my dads name .i have had this account for many years and it would save us money .i now need to wait another month to do this as my dad is not available until then . problem was dealt with well but not fully resolved yet .but i feel it 's in hand .regards just very fast efficient polite service . u give responding properly while am calling to customer care and i like to use xxx network 10 i do n't have one still no network not satisfied first agent said he did n't no what to do and that my `phone is on a 3 month warranty so ca n't be replaced in that time again ` second agent was more helpful but still offered no resolution i tried 3 times 2 get a itemised bill will have 2 c if i get this one if not i will have 2 ring again i thought adviser was rude and unaccomodating my queries were not fully satisfied , it was n't the employees fault , xxx do not block numbers . polite ,friendly approach giving me an extra 600 mins on my contract kinda sealed the deal he was n't helpful and the phone got cut off a good informative service . i have in t scorings excellent service was quick at resolving problem , friendly . no, you said 3 questions . am not happy about my bell my phone query was not resolved and very poor customer sevice the service is very poor .i have suffered a lot just how i felt problem reolved with no fuss thank you very helpful and also very nice . for the same reason i like being happy its nice to be nice thank you xxx good service , friendly , resolved query fast i am not happy that i am unable to get my issue resolved as the department i require is closed . my problem with internet connection was resolved yes i still not recived text i swear you say you sending one for me to follow to get my phone to connect to internet its a nokia c6 it will not connect to internet just says packet data not available unable to perform opration thats why i rung you to see how to get it connected ? jordan from warrington was very helpful . very disastisfied wiv the contract i have been given you asked me for then so i gave them the problem that i had was resolved pritty fast , and the people who i spoke to were very pleasant to talk to , as they we 're really helpful because good customer service advisor very helpful answered problem quickly each time i speak to your customer services they are polite and are happy to help me on any way they can .most of the time you are quick to answer my call and on the few occasions where i have had to wait the hold time was short and acceptable the constant ringing to resolve the same issue over the past 4 months is extremely frustrating .and being told that it will be sorted it and it does n't is highly annoying .however the advisor edwin who dealt with my issue today was extremely helpful ! took two calls to sort problem but advisors very helpful quick response first we should have been told the issue in the shop hence 5 .the others because the lady was efficient . that 's what i thought was fair and honest opinion . i have been unable to log on to my account since july 2010 .despite assurances , no one ever calls me back and i have been unable to register with bt openzone for my wifi .that is an appalling standard of service .would n't you agree ? still to be resolved .waiting for phone call i put 7 because it 's expensive , i put 3 because my question were n't answered that good , and finally i put 5 because i wanted too the women i spoke 2 was nice she help me get codes 2 the usa and she gave me a cheaper price 4 being a good user i was very satisfied with the overall experience , however i was not told the reason for my needing 2 call in the first place , which was a top up problem . 10 because i was satisfied that the advisor was knowledgable about the more general aspects of my query and had a pleasant manner .9 because one of the questions i asked was more specialised ; she did offer to put me through to another advisor but the answer she gave was sufficient if not as detailed as the other advisor 's would possibly have been .8 because the problem which prompted me to phone had caused me some inconvenience . happy with way handled because i was not happy losing my free talk time and texts all day on sunday no advisor very patient and calm .i was really stressing , but she talked me through the problem i had . because xxx is amazing :d he was bloody brilliant i wanted to renew a direct debit but your system would not allow the operator to update it no matter how she tried . all good serc service was gud was satisfid ,but just thought did not get solution as wen i set my emails before it was fine on to new phone ... just generally disgusted with xxx as a whole .my contract is over in april ; i look forward to leaving xxx , who will never receive my custom again .archaic premium pricing from a greedy company who do n't seem to realise that it offers a 2nd rate service . someone said they would ring back in 15 mins and that was over an hour ago still not heard from them so problem still not resolved issue was dealt with whilst not wasting my time . very good service 3 because xxx advisor in shop nvr dealt with my query efficiently and gave me false information plus was not helpful and 10 and 10 because advisor in call centre had time for me and dealt with my query with end results havin my phone back working so far you team have been polite and professional . the only reason i did n't score 10 's across all three questions relate to the automated system .knowing i wanted to activate my sim meant i chose the option that should 've led me to someone who could just do this .i ended up having to redial and go through the `recent upgrades ` option to speak to someone .the person i then dealt with was then very helpful because .just chose them good , but not outstanding my problem was dealt with well once i 'd got through to a person but it was a problem on the website that prompted my call .there are problems on the website more often than there should be could not understand very satisfied with service he did all he could but it was equipment problem because you have sent me 4 wrong phones for my upgrade .you told me today the phone i wanted is not in stock in the warehouse and i have to upgrade in store by tomorrow to get the new phone i want !i would of gone in store in the first place but i was rung by xxx to do the upgrade so i thought that might be easier . it was handle very well well first time i called i was put on hold for 10 mins so called back only to be told the department i was holding for was actually shut ! ! i 'm very happy with my answers i recevied wasnt at all happy with the service , been told one thing and advised another .which neiver worked ! overall very helpful to us !you mostly are thanks again and thank your staff ? because the gentleman was extremely helpful and understanding x ok advisors always courteous and polite i was a long time on phone because the answer 2 my question was at the end of the call not at the start .if it had been at the start i could have hung up and saved myself money .iwould have sent an em but 1 of the questions i could not answer and i had 2 , 2 send em.the question was where do i find the words picture message alert ,that i hav 2 click on ,online 2 pickup 1.u even sent me a code 2 enter.wileu on do i loose any info in dis phone if i do wat d man just told me 2do .remove sim an batery an put bac in as lots of no 's r on phone not sim as i cannot get dem on sim ? the advisor was really helpfull and polite expensive , quick to talk to member of staff .handled as well as could be no help whatsoever . was good efficient service . very unhelpful and not constructive at all - he could easily have tried to give us some constructive help - in the end it took us 3 calls to get through to someone who was more constructive though the matter is still not resolved dot no but my bbm is n't workin this is my new phone not been happy with you since doing my upgrade the adviser who i spoke to was rather cocky with me the person was fine he seemed nice enough he was very helpful the technical help was spot on , the chap who helped me was calm , polite and helpful .i was very pleasantly surprised .thank you . did not understand the man i spoke too that much !and my matter was n't resolved , was told to go to the bank spoke to three people didnt sort problem out .then got cut off . 1o q3 of 3 : overall , how satisfied were you with the adviser who handled your call - from 10 ( very satisfied ) to 0 ( very dissatisfied ) ? impressed with the call handler still waiting on an itemised bill for 650 :( you alway on the ball when we need your help thank you from helen it was quick and easy to understand and only took one call the adviser was professional and helpful but i did have to repeat myself on a few occasions and the problem was not completely dealt with .i am however a long standing xxx customer and the service i 've received generally over the last few years means i intend to stay a xxx customer . the advisor was very helpful and resolved my problem with ease .i 'm completely satisfied with the outcome and would recommend xxx to my friends and family .i also would like to say the advisor should be commended on such great service .thank you umesh patel . managed to exceed my expectations as the advisor was helpful the query was dealt with well and resolved my problem i am waiting to see if my problem is resolved this time so ca n't say 10 exceptional service and advice and guidance personal experience very polite and my problem was solved effectively . you said three questions !that 's four because you are quite capable of taking my money but slow to let me have access to my bill .telling me to wait 2days before trying again is not acceptable becase a problem i had put up with was finally ammeded which one of the three ? agent i spoke to activated service i needed was polite service was too slow only last call somrone told me what happens , the rest turn off my calls or put me waiting on the phone .i spent 1hr with xxx .it s unbelivabale iv been always been satified with xxxphone been with them for a lot of years'thankyou for your servises girl very polite and helpful , gave me info i needed , fast :-) the operator sorted out the cobtract for the cheaspest we could have with blackberry messenger on it .he was very helpful because i it was precise and i am now able to use my emails because the agent was prompt too cheerful , helpful , knew what she was talking about completely unsatisfactory response short sighted and un negotiable unable to spend more money or extend agreement and as a business user very un flexible unlikely to continue my agreement/partnership with xxx . the service was polite , friendly and fast apart from the press button feature at the start . the advisor was great , but i 'm not happy with the xxx network , for 2 days people have been trying to ring me and not been able to get through , and when i 've tried to ring out i have n't been able to on numerous occasions .it 's been frustrating .and i 'm not happy about it , very helpful was happy with everything very efficient , capable and problem solved quickly thought i bought freedom pack but no record , maybe my memory ! i am still waiting for the server setting text message to be sent to me .when will this be sent ? i asked a question the agent was unable to answer my question with regard to where my credit went got to ring back in 2 hrs to maybe find out however agent did give me credit for the call i was very happy with the service spot on service and i talked to a real person .welldone . no.busy now the problem i had should be resolved today quick and to the point 3 times youve messed up my weekend freebies and im fed up with it im looking to change to another provider as your not delivering what you say you will and its not good enough cause you are a very good that 's the best reason i can think of sorry resolved prob very help and all my famliy are on xxx very helpful adviser . julie was very helpful on a recent trip abroad my son 's phone 07787723409 didnt work .on our return i called customer services + was told his phone had not been activated despite being signed up for yr passport service .i therefore requested it be activated ( late jan ) and was told it had been .my son travelled abroad today alone on a journey complicated by weather conditions .i have been unable to contact him to see if he has arrived safely .on calling customer services this evening i was told his phone had not in fact been activated .this means that he wld have had no way of sorting out any problems or contacting anyone .as i write this i still have no idea if he is safe + sound .i have 3 phones on a consumer account + my personal phone is on a business account on which i have authority to switch provider .i am extremely upset + disappointed and look forward to your comments .mrs k jones very helpful advisor but in the end lines were very busy and she could n't transfer me to deal with the question i had so i will call back tomorrow . because he was really nice and fixed my problems x issue was resolved quickly and efficiently good service . great efficiency professionalism and manners . good staff the gentleman who i spoke to was brilliant , unfortunately he could not resolve the issue . we ordered this phone to be sent to the store .we travelled 9 miles to pick up , the idea was for the store to set up the iphone but they had no blank sims in store so they sold us a sim card then we came home after two attempts of getting the old number transferred over we finally got it done .we are very dissatisfied with this service , if we 'd of known this was going to happen we would of just gotten the phone delivered to our home address . the lady promptly handled my issues and i am happy for q1 i like this company some ones f in , with it ! not happy website says i could change plan but was told because it 's a iphone not possible should have made that clear when contract was started been with xxx for years guess loyalty counts for nothing with this company just put 15 pound on top up 4 internet lot at 2 pages on the web 5 pound left ?sumthing really wrong !been robbed not happy at all you have changed the system preventing visual billing info on my account for months , causing high usage going unchecked bills , without my knowledg and out of my control . 10 assistant was very helpful good service i rated the caller as excellent as he handled the call efficiently and without fuss or confusion thanks ok , i would recommend xxx to anyone , it 's got good reception and tarriff 's and overall a generally good network .not impressed i have to keep changing my phone and recently my calls have been failing unexpectedly :/ . . the young lady i spoke to was i think called emily from xxx warrington , nothing was to much trouble to her , all my questions were answered , very politely and well , very impressed v. helpful , polite lady . very rude and unhelpful staff member excellent service no the advisor was most helpful and knowledgeable . urgent problem satisfactorily resolved by representative in excellent manner . i have been a customer of xxx for years and have always been treated with respect and had my queries dealt with in a professional efficient manner , today was no exception . just my opinion an how polite they woz on phone failing to give credit when agreeing to do so .everything requires a follow up and checking i was told that i had free xxx to xxx calls again it required a phone call to chase .internet log in not working password keeps failing the issue i called for was sorted in the way i thought it should they guy that handled my call was good ad hopefully everything is resolved but not overly happy with xxx in my experience over past 6 months query resolved efficiently i could not recieve picture messages and now my settings have been updated thanks i have no faith in xxxphone ur network and services are rank rotten because iwas able to sort my problem out .many thanks . no im cooking mi supper luv the girl was very polite and did her best to help .i think you should reward her with a pay rise because you are totally amazing and i love you very good service and my request was solved the service of the call center person was prompt and flawless . no one available on my account type ! ! ! ! really helpful advisor , good .however , for a phone company you should be ashamed of how rubbish your recorded services are ! customer adviser so polite and helpful , averting total panic ( on my part ) nothing was a bother , cannot speak highly enough of xxxphone and adviser because all the time i phone up about internet .even on other phone .07789546019 answered questions that were asked and explained and helped friendly and very helpful staff on both occasions of my enquiries x the service and advice is excellent and the advisor is polite and friendly ,thanks phnd tonight and problem was dealt with quickly and politely very helpful advisor who was very knowledgable everything resolved quickly and actions required explained clearly adviser was helpful and solved my query saving me money as wellrubina query dealt with clearly , patiently and effectively in a polite and friendly manner : ) very pleasant and friendly manor .sorted my query in a professions way i had problems with account log in and could n't get it resolved in email had to fone however all fixed now but still lost my freebie rewardz points from payg my problem was seen 2 and was more than well amended thanks been with xxxphone 4 years offer quality service asked for internet settings on three occasions , still dont have them vodo have caused passed annoyance but my problem was solved and service was amazing . the lady on the phone was helping although now it appears my problem is only almost but not quite resolved . staff have always been very helpful and provided a quick efficient service well i phoned 3time and the frist two time they hang up on me was happy with everything the only thing was my prob didnt get resoveled .they did try though lady i spoke to was courteous , kept me informed with what she was doing throughout the whole conversation without sounding patronising , was very pleasant and gave me all the help i needed in an easy to understand way , she was lovely the advisor was polite but info incorrect unable to find my ipad number but the advisor was pleasant and helpful .to me it was more a problem with your system preventing the agent from finding the telephone number for my ipad . because an ongoin problem was sorted out with understanding and no complicated fuss .all i could want from a phone company . needed help with my voice mail as my mother had just died and i have messages from her excellent service **** very happy with service received very unsatisfied well i am very satisfied with regards to my queries and resolve it right away . . many thanks and more power. . xxx rock cause it could of been better .i wanted to put my sons phone on my contract so that the bill continued to be paid and i was told to go online and do it .you should have done this for me .the site is far too confusing and i could not find the link so now you have disconnected the phone .i now have to find a way of sorting this mess out ..maybe i should go to another service provider the calls will be cheaper any way . . i txt on behalf of my partner ,who was using my phone .he said that he was more than happy with how the query was dealt with and the helpfulness of the operator . tina was extremely polite and helpful and managed to sort out my querie immediately always seem to have the conclusion that my phone has to be 'sent off ' for fixing and nothing can be done over the phone i think xxx are n't the best out there atm and advisor explain everything i needed to know and the advisor herself was confident in what she dealt with but she needs to explain the reasons behind her long silences more as i thought on numerous occasions the line went dead no u are good at ur job i am not good on remembering different passwords .this is not a fault of the advisor i spoke to . problem not solved no, cause how do i no this xxx ! i found quick response to my questions . i do not use or like giving out credit card info to remove content control from my account when a i didnt ask for it to be there and b i am 36 yet my age is something i am now going to go out of my way to go to a store to prove !annoyed isnt the word for it ! ! ! ! ! ! i have rang about 45 mins ago and the advisor told me he would ring me back in a few mins and 30 mins later nothing has been sorted out and im still waiting on his call excellent customer service .friendly my reason for rating they really helped me out and really good to talk to and say thank you very much your team was very helpful and polite fantastic i have been a xxx customer for 20 yrs cant be arsed watching telly be happy with the ten out of ten :p the service was very satisfactory good service she was very quick & efficient !understood what i wanted and dealt with it , and without asking summarised and asked if there was anything further i would like ... very pleased & impressed she was very helpful and kind able to understand the issue also she be able to find solution for that problem thanks i was dealt with professionally , kindly and most of all the help with understanding my queries :d overall i was very pleased by the professionalism in which my query was handled . the man was very helpfull n a did not have to keep repeting the question he cud understand me answered my question thoroughly .my only criticism is that to ring customer services it costs whereas with orange it is free .when i query a tariff i do n't consider that a difficulty warranting a 25p connection charge !orange customer services is free only technical is payable ! i had no hassle ,waiting time and staff were polite and helpful sure .be glad to .please call me in the morning . helpful friendly advisor who helped promptly because i rang xxxphone my internent was n't working and they hepled me with their advise and its started to work because its very helpful and the people are really mannered because xxx phone has got great offer and better network i 'm satisfied with the adviser i spoke to today but this is the third yime i 've call to sort something out that i feel should of been sorted out the first time i called i was satisfied with the courteous pleasant way my query was dealt with the last time i was sent one of these surveys i was very happy with the service but this time i was extremely disappointed with the csr.he did n't seem to be that bothered and just kept repeating the same lines .very frustrating .and the next one i spoke to suggested i print off an email sent by your company and take it to a shop to have it verified ! ! ! shoddy service .very unhappy was very happy with help i received as managed to resolve and issue i did n't think would be possible she was prompt efficiant and great phone mannershops dire all i tried many sales not service was very polite helpfull and sorted my problem quickly fraud on the account again !been charged hundreds of pounds ( ac no 07771802593 ) no time i was not really satisifed because i had a problem with the internet and the guy i talked to gave me some tips but still the internet is not working on my phone it was n't resolved .i have to remember to call you back and i 'm annoyed that i had to call you in the first place .the guy was pleasant but did n't do much . quick and easy waited ages got through who then said he would transfer to tech team waited ages again finally just hung up with prob unresolved and that cost me for call because the operator on the end of the call was helpfull tech guy sorted my problem got diverted 3 times to the wrong department after being informed i was going to upgrades .my upgrade date changed from 26th jan to 26th may on xxxs error .that finally got put back but to february !after a longwinded call and now i can uograde noone told me it was instore only until 26th feb.to be honest i 'm not sure whether i will be staying with xxx the positive attitude of your representative . well your signal was **** i keep get sos 4 a signal other wise ok i only had trouble a year ago so what happened 2 signal or network since i worked 4 fujitsu telecommuncations europe ltd 41 years we did broadband plus much more which did woirk the lady was very polite lady and helped me with my problem although i do n't agree with how long and how complianted it is 2 top a dongel up ,i always have this problem and it could be a lot easier i choose 10 on all of then because me bbm ran out and me internet was n't working an one of your team ( mark ) help fix the situanion in a calm mannor thankyou xxxphone xxxxxx well impressed i found everything easy and quick i have always trusted xxx a successful enquiry handled well by the male operative . the charges for mobile internet are very high 10 for the advisor because he was very helplul .7 for q2 because this was the 2nd call i have made 4 the same query and as yet it still has not been resolved .8 for q1 because until my query is resolued i wld b reluctant 2 give a 10 . excellent service .resolved my problem in a few minutes lady was really nice and quickly helped to get my new phone working am facing wifi problem in my i phone from last week & still , as i called today regarding , the level of your customer service leaves a lot to be desire .i would say she has zero customer service skill .her accent was fast more than f16 .i gave my english name as raja .then she asked my mobile number i gave , after her attitude was totally changed with me .i explained her that you can check security from other 100 ways like take my visa card details or passw great sevice friendly person i am overall not happy with the service as one of your sales advisors lied to me with a deal just to renew my contract .i was trying to resolve the issue however all what i can do atm is to return the phone and wait .the problem is that i need the phone asap as my old one was stolen .hope you understand my frustration with current situation .ps-my most recent call was ok , i am upset with xxx as a company .thanks for asking though ! because my problem is still ongoing u could not solve my problum ! ! !waited 25 mins ,poor good service service was excellent she was very nice to talk with thanks initially the adviser did n't get my world .after a bit of communication , then we were looking together and that is great . cos i was very happy with the service my query however minuscule was dealt with in a quick and efficient manner and i achieved exactly what i wanted with no fuss . data usage txt misleading , long wait for answer on 191 .helpfull operator . they couldnt help told me 2 phone back 2moro no u r aware of quality of service i was passed to technical help , waited in a q for 30 mins then gave up ! ! i had to wait over 1hr for a callback and when i did get it i was cut off and then when i did finally speak to an actuall human being the information & instructions i was given didnt work ! the .team were very helpful and friendly ,and did their best to resolve the problem quickly .andi thank the team very much the call was answered promptly .the operator was clear and concise with the information given and my problem was resolved effectively .thankyou . i 've had to call or speak to three different people and had three pieces of different advice to solve my problem with bbm .none of these have worked and i was cut off from cust services at 8 pm . the chape was very poliet , but we did geat cut of , so the problem was not sorted . my request was not dealt with at all . i will be leaving you im very unhappy with the service xxx is good in some ways but not all the guy who helped me answered every question and set up everything i wanted .very happy . xxx sucks the lady who delt with my query was very helpfull , the reason for my rating is tht for the last week an a half i havent been able to to text or use the internet on my iphone iv rang xxx every day for the last week all i get told is to switch my fone off an turn it bk on i have done thing a million times but still no different i rang xxx tonight an because it turn to 8oclock wile i waz on hold to try an sort the problem out xxx hung up the phone on me i thn rang back to b told i have to go another nite not b able to text or use the internet i hope this is n't how all customers get treated i no of a few people on xxx an they all have said xxx customer services are shockingly rude i pay 50 pound every month my wife pays the same for her iphone on xxx an this is how we get treated i 'm starting to think seriously about taking a contracted out with orange or 02 please do something ! ! ! ! ! ! ! ! you should stick 2 one person 2 sort out a customer i am disabbled i relie on my phone and they were no help 2 nite everytime i call up i always have a bad experience .i will never go with xxx again once my contract has ended . i am very impressed , situation was handled with very well very helpful staff . answered all my questions . i asked for something to be done & you done it .the person i spoke to was in the uk & i understood everything . very pleased how call was dealt with , advise given and speed the person was helpful and told me what to do it was very helpful your site is refusing to let me on the page which will allow me to top up my mobile broadband , or to register for my account !i then ring up to top up , but am told i am unable to as i dont have a card registered to that particular device , despite having a card registered to the phone i was calling off .i have work to do , and nouway of topping up .unfortunatly this is my second xxx device/time to have this problem .unhappy with the systems in place for topping up-they let me down when i really need them and don* allow phone operators to help when you call ! guy was very helpfully my partner 's handbag had just been stolen , including her blackberry .we were therefore v upset & needed to cancel that phone .the xxx operator was reassuring , friendly , quick & efficient - a great consolation in such a distressing time .many thanks for this very good service . because he was helpfull because the service you get speaking to foreigners is pathetic took a long time to get to operator i was happy with all aspects hit wrong button for one i want my bbm and interent service to be fixed mistake after mistake good service my problem has not been solved !am trying to top up my mobile broadband online - dongle and it has been impossible since two days !why ? ? just irritated that i could n't remove the block last nite . very happy so far thank you no problems a tall they was very helpful was handled very well and was easy to do . thats silly why have a scoring based questionsthen ask for reasons well she sorted my topup but not why i could no longer login to my account on line gd we have no service at home and this is a regular thing because they did what i asked and where very helpfully an overall prompt and efficient service because im thinking of changing network good servis handled both my request efficiently and professionally 1 .i do n't usually recommend anything .2. i got what i wanted .3. i have no complaints . please call me verity was very comfortable to speak to , and her supervisor hannah made a very gracious decision .thank you i think the service is realy good but not brilliant agent was rude ; xxx has consistently provided below par customer service over the phone and internet in terms of quality of tools , cost and customer care i am currently finding a way to move to either orange &/or o2 ! ! call was answered quickly and problem was dealt with immediately . issue not resolved , meaningless security questions , your records not up to date -3oo nice & pleasant on the phone unhelpful and problem not solder all i wanted was the blackberry internet service an was given a freebee i did not want i tryed 2 change it an had no joy in the matter and when i tryed to call customer services i had no credit because it was taken for the wrong freebee an i am sure i am going to leave xxx unless this problem is resolved as soon as possible great service what ratings ? ? ? sue was lovely as alway all my problems were dealt with efficiently and helpfully because u woz very helpful thanks good service he was very helpful my call was answered in less than 5 rings , ad my problem dealt with within 5 minutes . very unhappy i have had a problem with credit been taken off my phone every month for six months .no one seems to know why .it is inconvenient and very annoying .i have been having other problems with calling , texting and internet and even though i now know that its due to you updating i do n't know when it will be done ? because its taken so much money off me recently . good service , prompt and direct . very helpful and answered all my queries the fact that both xxx and third party failed to take responsibity for the fault of not getting exchange phone out over the 24 hours even though fault was reported before 6pm i 've been with xxx for a long time and i 'm always happy with the service i receive the girl i spoke to was helpful but xxx services are not i was answered yhe question i had asked the adviser with quick reponse and the adviser was polite the reason for my call was a billing issue , which i wrongly thought was delt with by a previous call to you .the advisor rob , identified the problem and gave me the best way to deal with it .your customer service staff are excellent , i just wish your billing section were as good . no always satisfied good overall service sum times u ave problems getting through .an also bbm is always down quite a lot . perfect apart from unable to upgrade my data allowance from 750mb plus unable to transfer my discounts and have to call back otherwise very helpful answer phone cost and call failed all weekend the young man i spoke to was helpful and understanding first advisor was not very helpful did not get any answers .second advisor very helpful very nice . just very helpful n/a quick , efficient service and clear information given re passport for australia happy with service i received great service u delt with my problem very quickly and was very helpful and understanding as it was dealt with quickly and the operator was polite and iv been with this network for over 8 years now and whenever ive had problem or queries you ,ve always been able to sort my problems thankyou for your help . excellent service the operator did n't listen to what i said .this happens regulary with xxx .the customer service is appaling , and i get charged for the bad service .shocking . line was a bit unclear , miffed about expense from the us so not your employees fault ! ! good service good helpful response to all my queries the operator who dealt with my query was friendly and polite , and dealt with it quickly really good customer service made a nice start to the day just thought the person i dealt with was relaxed , informed , efficient and pleasant good service , easily solved issue , helpful staff information was given politely and efficiently but nothing extra volunteered or explained . my phones volume/works intermittent and is a couple of months old .they are sending replacement .that us excellent very polite and informative great costumer service and knowledge about the services offered . shouldnt have been in this position in the first place but it was handled well however will see if i get my money back and whether it happens again next month very helpful .easy to talk to .quick and precise . there was no problem with the service . helpful , quick and friendly . u should get bills right the first time so people dont have to keep chasing u .got better things to do polite , friendly sorted out my problem very quickly !very happy : ) helpful edison quick to answer .helpful and pleasant person on the other end .however cut off before question answered .expected to be called back as if had called back myself would have got a different person . xxx is the best i have no problems with xxxphone they always seem fair unlike my daughters 02 contract nothing but problems the adviser i spoke 2 was very helpful and although i was very het up he managed 2 keep me calm and i am very grateful 4 his help ! was told that my bill was higher than it actually was luckily i 'd viewed it on line .plus generally feel i am paying far 2 much the person i spoke to was helpful and polite sorry havent got any more spare time , i 've answered the 3 questions as requested . quick transfer to human being who kept me on the line while he consulted and sorted it out good service i have been on xxx for the past si years and also all my sons and daughters on it it to reommend it to anyone i am with this network for 15 years but recently i have a lot of problem with my billing and payment system and now i am disconnecting one of my lines only because if these problems . quick service ..... shame i the.minutes are deducted from my price plan ... i find the system we have unreliable , cumbersome and largely unsuitable for the job in hand i. asked if a number could be bloked as i 'm having text 's from abroad in the middle of the night .told it can not be done on a nokia .only the police could stop it .change number was my only option from you . cause ur company r friendly n helpful i was informed that i had succesfully changed the date of my direct debit to the 21st of each month only for money to go out today .i spoke to one of your advisers and was informed i cant change it that is why the dd whent out today .i will now be cancelling my direct debit to you and no longer paying my bill . they have always answered all my query 's and helped me as much as they could thank you 4th blackberry not working correctly , promised a brand new one and a new model if it happened again. . lied to , not given either , disgraceful i feel that i got what i wanted for the call and fast . i never spoke to anyone anyway ? good customer servlce . i was happy with the service thanks the gentleman i spoke to was really poultry i have no problem with the representative i delt with today but over the past 2 months i have had no end of trouble trying to recive a phone bill so not happy with vosafone as a package your adviser was very helpful and had a resolution for all my queries .he was also very polite and friendly . because nothing has happened with respect to what i asked for , i .e . the new micro-sim card that i had to order for my new ipad has not been turned on yet ! i got want i needed done .customer service agent was helpful & curtious .very helpful . this is for a number of reasons .firstly the fact that i have been unable to get 3g in my house for the last 8 days .the problem was reported straight away however nothing seems to be have done .the reason i am annoyed so much about this is because every month i am paying double what i should be due to the amount on internet i use , which i am prepared to do as it is usually a good service .however recently it has been **** ! exccellent serrvice quick and efficient very understanding and got me a better deal the advisor understood my request perfectly well ( moving from pay as you go to pay monthly )and ( swapping to a micro sim card ) .she had the solution to hand although i got the impression that it was a complicated internal process as it took a long time either entering data or waiting for systems to update , she guided me through the steps and responded clearly to all my questions .much easier , although slower , customer experience than i anticipated .thank you . not bad service my query was answered very quickly . i found out what i needed to know quickly . although i did not actually get the 2 answers i was after , mark was very helpful and gave me solutions for a later date . not happy with the phone and contract ,price plan is not the right one for me . always very helpfull good staff no reasson i have been a loyal client for many years and like the level of service i have received .thank you xxx x the same issues keep repeating itself on a regular basis .we are tired of wasting valuable business time chasing this over & over each billing month over the years ! i was very satisfied with the way i delt with all the way through advisor was very abrute did n't receive the right response to my question i thought it was handled well quick the fact that i was offered upgrades that were lesser models than my current one , was not a good start .i spoke to one so called customer service lady who said she could not speak to me for 9 days . ! !i phoned back later that day very disgruntled and wishing to leave only to receive much better service by someone who actually wanted to help .hence my scores . because i have had to call back every single month to fix the same probllem evn though each time your agent assures me that the job has been done as i have asked .your office is one of the most inefficient i have had to deal with and nobody seems to understand anything or deal with anything .best for you to call me so that i can explain my frustration issue resolved fast i was delt with quickly and free of problems . very satisfied with service ; no reason to rate lower woman rude and kept me on hold for 15 minutes because you answered my question politely and efficiently the lady i spoke to was polite and helpful problem resolved quickly and satisfactory . very friendly man i spoke to who answered my question brilliantly and put my mind at ease . mainly because my issue was resolved .also my monthly payment has been lowered .i was paying an extremely large amount for services i was not using !valgerd maria helpful responses to questions my adviser was very helpful my call lasted ten minutes and did n't resolve the problem .i now have to go to a mobile phone shop to get a new sim card .i understand by doing this my data can be transferred but i had to press the xxx servicer several times to give me the outgoing smtp address so i could check i had the right details for outgoing mail .it seemed a simple question and after asking several times would he verify that i had the correct one . was given wrong info by your advisor , had to call and speak to another xxx customer services is pants and are bully 's i av been with xxx twelve year never no problems i tel freinds to join you one problem is wen it comes to upgradin new customers get more offered more than me very good communication , accurate information and not wasting time , friendly team and professional work .thank you ! am always satisfied with the services from xxx . gave info that was needed the adviser could not give me an explanation that i needed nor did he advise me as to how i could get the answer . very helpful with regards to my problem , solved the issue i had effectivley and sufficiently no problem . the service from xxx is by far the best i have received from the various providers i have used in the past polite helpfull operator i had a good experience , i had to phone twice to solve the problem , however the phone was answered promptly after going through ivr . sorted my problem and was polite , proffesional ....cheers pal ; ) i found the staffs responses polite efficient helpful and fully focused on giving me answers .they really listened carefully .thank you i phoned because my bill was double what it should have been but the lady was good and explained that there is a problem being able to fix something at the moment , although it is inconvienient to chk and ring each month i understood what she was saying and for that i wad grateful .everyone has some problems at some time u can define yourself by how u sort them and thst is why u rated u 10 out of 10 . rubbish this time past errors were dealt with efficiently and in a friendly manner .very helpful indeed .thank you . although the operators themselves have been friendly and helpful everytime i have called , it is going to take over a week to resolve my my problem .it would seem the problem lies with the procedures that they have to follow . extreamly happy with service the service was very good i would not recommend xxx because unlike all other phone companys you cannot downgrade contracts in this recession .the lady i talked to was very pleasant poor customer service .unreliable billing .very expensive call charges .will absolutely be cancelling first opportunity and will now longer buy any of your very excessive out of plan minutes was told problem had been resolved back in nov. , was credited in december , but prob still happening .so difficult to rate . all round help - everything i asked for , very polite & helpful - thank you . asked about new phone when contract ends .and got put threw to connection .when i already have 3 contracts . very helpful and straight to the point query sorted vety efficiently polite , friendly n helpful very good service wanted to be able to make cheaper international calls for a limited period .adviser was to the point , clear and actioned it immediately . reasonably good service , took a while to arrange the reason for the high ratings i gave on this ! occasion was simply because the the guy lewis i believe he 's name was ,help me with my reasons for calling & was also willing to help me with more issues if i had any . i was happy after so thanks 1st call dumped .2nd call poor reception .checking bill as internet account still not updated with agreed credit .credit given due to xxx cockup !not convinced your system or call staff know what to look for .we shall find out on 2nd feb when dd made by bank .have had to explain this problem 3 times .as a business customer i expected a better service . my call was answered quickly and dealt with efficiently . very satisfied with the way i was dealt with wrong bill price overcharged i wovld love to .i had a text 2 say top up 50 and get 8 pound it didnt say that i have 2 use it in a wk .if i knew that i wouldnt have done it .i have pay as u go so would liked 2 have my 8 p .with no ties x very pleased wiv the service i recived the person i spoke to was very helpful and dealt with my problem very well , she was very polite and asked if there was anything else she could do for me . the advisor was very helpful and resolved my issue and i 've been with xxx awhile now and if ive ever had a problem they have sorted it out for me ! great service all round , nothing is too much trouble .i 'm one very happy customer i have been asking for the correct changes to my address contact for the last 3 or 4 months . advisor was helpful enough but this simple issue (viewing bills online ) has been outstanding now for months .once referred to 'technical ' the resolution seems to stop very efficient service .great effort by yr member of staff .in general very pleased . no i called for one reason .it was dealt with positively swiftly and well .all good . very helpful the adviser made things up - clear when he changed his story on occasions .he also felt it more important to tell me about your processes ( referred to as the law once ! ) than to truly take my needs on board and try to help .a really irritating waste - yet again - of 45 minutes of my time .please call me to discuss . no comment ... you have n't listened or actioned my simple request helpful and i could understand your staff ! my enquiry today was handled in an efficient manner .no complaints so 10 out of 10 always very helpful staff the advisor give a satisfactory answer to my query and offered to help with any other question the person who attended my call nice , supportive & good accent to understand everything . good survis today query was dealt with quickly the man was very rude did n't seem to listen i ended up putting phone down my problem did n't get sorted very disappointed in xxx i have been a customer for years and never been treated like this my query was quickly answered with a satisfactory resolve and the operator was very efficient and understanding fantastic company i was very satasified thank you rubbish services too many problems with phone and noone is getting back to me to sort it out prob leave xxxphone good polite service phon didnt in london yesterday 1st person was ok 2nd lady couldnt hear her all the time and she kept fading away customer for over 15 years .feels like no loyalty to long term customers .can get much better phone offers , on xxx , with other service providers .very disappointed and will be cancelling contract asap . i had both my phone suspended for no reason so not a happy customer at the min efficient because i am satisfied with the service provided on the phone and hope that it will match the actual service provided.ask me again when the issue had been resolved really efficient and sensitively handled - very much appreciated all good the operator could not help me with my enquiry x call to help desk was excellent ; transferred to exchange and not so easy a conversation .result fine . requested pac code this is bit long winded way to get it service quality is intermittent . requested new sim to be activated and nothing happened .it took a second call for it to be done . advisor did n't understand my query . quick response , clear advise very good service trying to top up from malta cant get through to enyone 07747152111 money been getin took off phone all tym had no credit to use but put it on because you really sorted me out ! busy i have been with you for years .since i have had a contract with you xxx has been extremely poor .itsdisappointing and do n't wish to carry on as a customer ! i 've been a business customer for years and always been happy .this upgrade has gone wrong at every turn and now my phone is playing up yet again but instead of pulling out all the stops to make me happy , i am being told how you ca n't do this and that piece of paper is missing and too late to do the other .all nonsense and designed to irritate me further just when you should be doing everything possible to restore my faith in xxx .i await the outcome it was all fine she was happy on the phone and spoke good english hence able to understand her it took 4 phone calls and 3 different people to help .does not fill one with confidence when people are not sure of the answer to the problem .all very nice and polite but i guess more training is required . great overall advisor was really friendly and helpful : ) well informed and polite call answered very quickly , query answered in full , advisor was friendly , polite and solved my problem . the lady on the phone was very helpful but told me my problem was resolved but when i followed her instructions websites were still blocked and still are an hour and half later !slow updates ! not got to bottom of problem it did all get sorted but only on the second phone call after first solution failed but all was made easy to follow on both calls always had good service ,well mannered operators ,willing to help .would n't change network from xxx .happy : ) i am overall happy with xxx but feel other networks offer better price deals happy with service my query is still not sorted generally all fine with no issues .possibly a little more understanding for the reasons for my enquiry would have been good , these are diffixult times for everyone .... i had my prob sort with no fuss query resolved on ongoing problem with logging into my account and seeing my bills that has still not been resolved . very helpful and very quick to get it sorted out my request was met and everything was explained to me clearly . have to wait nearly 2 weeks for a unlock code for a old handset i have been a customer for 2 years on this number and my brother and friend who only been customers 6 months get a offer to double there top up as a valued customer and me got nothink q1 .because xxx have always been very helpful .q2 .low rating because content control has still not been lifted therfore cannot access certain sites q3 .because the advisor was very courteous and helpful polite , friendly and very helpful . the issues from my original complaint on the 21st jan have not yet been resolved . was a good service i was very happy with the service and help i got good service , angry at original faults of blackberry because they are **** he did not know what he was taking about , no serquity questions were asked , and problem was not sorted then cut me off ! good cust services helpful polite and sorted issue quickly and recognised my loyalty to xxx total satisfaction . my problem why is 212 bill still on my a/c. i do not owe itand never have .unresolvedfor 2weeks .clear xxx are continually disconnecting my phones , when a payment plan is in place and it is upsetting when all my phones get disconnected .......... i will be looking into going elsewhere when my contract is up for renewal i thought the gentleman on the phone was extremely helpful and polite :-) i thought it was what it deserved for being helpfull i was very satisfied because what ever i asked was answered n even i got the help in solving the problem i had . agent very pleasant , resolved p'word query , did not solve voicemail issue completely . just answered all my questions . straightforward and courteous response , query quickly resolved problem not solved very helpful chap however was dissapointed to hear that i could not upgrade my phone till oct 12 even though i was informed when i called last autumn that i could upgrade this feb not happy about that would appreciate a call cuz i did 10 called few times over past month to confirm my online upgrade dates and only today all changed , noone have contacted to tell otherwise and inform of online upgrade programme being discontinued , very misleading and poor service very poor always passing the buck poor service over 2 months with my problem not being resolved and hollow promises i phoned up and my problem was solved very helpful the 2 people i spoke to were , polite , helpfull , pleasant and professional . needed help this morning the first rep was no help what so ever and i am paying for internet i do n't use ! ! i had a fault with my phone , your operator did all he could to try to help .on his advice i took my phone back to the shop to be replaced . gd & effecient service , dealt with quickly .suggestion , that this service should be free 4 xxxphone users i rang due to the lose of my job and i needed to lower my price plan and i was told nothing could be done and it 's tough feel very let down lost all data from my **** nokia lumia 800 by no fault of my own , no one wanted to know ,happy now to leave xxx and nokia and use orange mobile instead thanks not sure if got correct answer . pleased call handler was v polite but i will not accept that nothing could be done and the phone was now useless as i had forgotten the pin no 10 the phone was answered very quickly .stephen , my advisor , was very helpful .i have been having concerns about xxxphone but this call reassured me for the time being . courteous helpful and informative the advisor was fine but over the years the service from xxx has got worse and worse .please feel free to read notes associated with this number . that 's 4 q . because i am trying to use bt open zone and i still cannot log into it .so , currently i am not too happy for 7 months i was being over charged for inclosive talk time .pass from one person to another and it was me that was having to sort out the problem .i have been with xxx for a long time and have 3 contracts wich i will not be renewing thanks but no thanks very polite person at end of the phone , very helpful to i have always been happy with xxx .the representative was easy to talk to polite and sharp he came up with a solution promptly and was empathetic towards my problem i was really happy with how the lady dealt with me , sometimes they can be quite rude/sarcastic but this lady was nice . good service was very pleased with assistance .not 2 impressed with how long it took 2 reach help on a premium cost number . 1 .i said that i had tried that allready !2 should be given impression that advice is individualised ?3ask person if query has been resolved ? no do n't have time ! my problem was fixed quickly my phonebills have been extreamly high lately and i was very concerned that certain mistakes had been made on my account , the gentlemen that i spoke to on the phone was extreamly helpful and very good at dealing with my questions and resolving my problem .thanks answered my questions competently and was helpful . i have contacted xxxdone december & january and today , for the same reason .the service offered to resolve my situation is woefully short of what i 'd expect from such a prestigeous company ! ! ! i 'm not a happy bunny ! ! ! :-( i was satisfied with the service . very helpful with sorting a problem which was costing me a considerable amount of money which i felt was out of my control the adviser was excellent , he listened to what i asked for , advised me wisely and did n't try to push something i did n't need or want on me . i never give 10 . there are still some ongoing issues wither phone that have n't been resolved i have been unhappy with the contract advice i was given .this was not the advisors fault but wrong information given when taking out a contract .very disappointed with this service but now unable to cancel . the operative was extremely helpful and courteous and resolved my query very quickly the guy was very helpful . polite helpful answered all my concerns every thing i called about was sorted out quickly and friendly the operator was knowledgable and friendly and sorted my problem quickly . i have always been a loyal customer to xxx for the last 14 years and they continue to improve their customer service .unless any problems occur i will remain with xxx into the future . no knowledge drop cal because i trust them problem got solved very satisfied with service he was limited in his response but he did give me the info i requested . very helpful adviser ,sorted my query within minutes because i think your the best net work around . xxx/blackberry customer service poor .quoted $ 49 for help & had 2 protest your technical support mis-informed me and made me waste time downloading software on my computer for a resolution that did n't exist sorted it out quick and helped me to save money in the future .the call handler was helpful and cheerful which always is nice to have .keep up the good work all of you at xxxphone the adviser today was very good but overall xxx signal in my area ir very bad especially in tiptree n silverend where i get no signal i normally have good experiences ...but today 's advisor was useless i have had nothing but problems with xxx and its lack of customer service . because i get nothing but problems with xxxphone i regret ever going with this company and once my contract has ended i will be moving networks . i was pleased with the way my query was dealt with she was n't overly helpful or empathetic and today found out that she told me my bill had been paid but found out today it hadnt i am a business owner and i do most of my work through emailing so i need my blackberry with me 24/7 .and when i reported my phone damaged i was told to go and give it and it will take up to a week b4 i can get it back .and when i told the advisor about my situation she did n't reply wit a suitable answer she just said there 's nothing they can do .i am very disappointed in that . im not happy paying for something i ca n't use i wanted to upgade my phone prematurely but the cost was too high ! problem with my sons phone is still not sorted mark was helpful in accomodating an unusual request quick efficient service ln answer to your questions i was dealt with very quickly and the advisor was very polite and helpful we initially had a very frustrating experience trying to get calls back from various advisers .eventually we spoke to adam stevenson who gave great service and should be commended , without him we were about to go elsewhere ! i received all the help i needed because the person that i spoke to was very helpfull and i could understand every word he said to me . the second call was fine but first call did n't give correct information . please call good services i have been trying to resolve the problems with your billing system for over two months and spent litrially hours on the phone with your advisors and this is the first time i have felt confident that the person i was speaking to knew how and was able to resolve this problem . ben the last chap i spoke with was actually very good and answered my questions well , also the second call i made - i spoke with kevin - also competent .the first call however i spoke with a young girl , did n't catch her name - i was very disappointed with her service .having to call three times to make a basic enquiry is ridiculous .why did the call fail twice ?i was led to believe that one net is a business service with excellent account management - based on today 's experience i suggest you improve the quality of the training . it was very straightforward and quick to set up and transfer the number ; the advisor gave clear and helpful instructions .thanks please check your systems ! very helpful nice manners very helpful and friendly polite , helpful n solved issue straight away . i been with xxx for years so q1 was easy the operator i spoke to was very efficient and polite , but i was not happy with the 10.50 admin charges that were added to my account . q1 - mixed messages .not sure the person knew what she was talking about .the info i was getting contradicted what i was told in the shop .at time i felt i would be better of going to tescos as they can cap ur kids spending . very dis because i was happy with my service 1 . xxxphone had given my number to another sim , not belonging to me .this was the reason i called .2. it was resolved but due to the nature of xxxphone 's mistake , any calls or texts to my number have been lost/ received by a complete stranger .3. my first advisor was a 10/10 and i felt she was in complete control with the poor situation xxxphone left her in .the second advisor ( after the call cut-out ) was a blithering idiot without a clue of even what the situation was ; 0/10 .i am seriously considering cancelling the contract and signing with one of the many companies that gave me a range of good deals , yesterday service today was excellent but really the problem should n't have occurred in the first place .no reception for 3 weeks because a mast is down seems excessive . three phone calls .remains to be seen if resolved that would be 4 questions !happy with the lady who handled my call , she worked hard to solve the problem . always very polite ,understanding and very helpful staff are always courteous and helpful ok service because he argued stating my partners phone not due upgrade til nov 12 when i did a 1 yr contact .very un helpful . helpfull being called a liar by your rep p*sses me off . very helpfil your call handlers are n't very good at sympathising with the customer and understanding their needs .i also found the handler to be quite abrupt . the assistant was very helpful , but the price plans were more than i wanted to pay .so have a deal that is slightly less than i wanted , but only just within my budget . good service .pleasant advisor who spoke clearly and audibly .answered promptly .recommended . the connection was quick , operator polite knowledgeable and overall the passport service is very good quick , helpful , efficient and friendly service ! i 've rated this way because the chap u spoke to was knowledgeable about the questions i asked and he backed all of what he was telling me with a text message not helpful in the slightest . excellent service .no holding-on in a queue also no issues with my query .lady was very well informed and competent in her job ! sorted problem straight away . human beings in uk call centres always makes a difference . was not resolved rubbish service i have been with you for above 25 years and had no problems excellent costumer service , listened to customer needs . i felt like the operator did not believe me ! the staff member i spoke to scott was very helpful with my query and fully resolved the matter i had with a good attitude which is pleasant from my point off veiw your technical staff were very helpful and patient but unable to solve the problem which involved another e-mail provider several vf representatives have called me about 'a discount or upgrade ' , but when i rang xxx today it seems i cannot upgrade until april.your representative answered all my questions based upon wanting to sell me a 24-month contract - but i have only held 18-month contracts !my son is keen on an iphone , but the 'contribution ' for the iphone4 is too high.karen fenn . the girl who i dealt with was polite & helpful & sorted out my query . helping me dealt with my quiry quickly i ,m a happy customer thank you was told verbally and online that i could upgrade on the 29th of january .now the offer has been withdrawn so i 'm not happy at all .a promise broken on your part , the upgrade should never of been offered if you were going to withdraw it .last week also i requested a call back from a superviser witch never happened . after several calls francesca was the best she should be promoted ! ! my query was dealt with quickly and i was happy with the advisor who was very polite and helpful . . although the problem with my phone is not fixed yet the advisers has given me good advice and reassurance the issue will be fixed or a new phone supplied very helpful advisor xxx are ok , sometimes confusing , well you all managed to get me away from 02 and join use so far i 've had nothing wrong i have done good service my issue has not been resolved !which is impacting on my business being in my fifties ive been about for a while and it used to be that good customer service was plentiful but , not nowadays .it was so refreshing to recieve the help that i needed in such a quick , friendly and efficient manner !well done advisor . the advisor was really helpful , polite and a pleasure to talk tostill not completely happy with my price plan .feel xxxphone can do better.if i had the choice at this minute would choose t-mobile .better value . i had a problem .i need a new handset .am a client that pays on average 100 quid or more a month .xxx does not want to help me ( bearing in mind i spent over 1.5 k last 12 months ) ... better look at competition and terminate contract spent over 45 minutes this morning trying to top-up my phone via phone , internet and finally landline , all to no avail .will post all these negative experiences on facebook ! answer to your survey is poor and unhelpful your customers care reperstive was lacking in the skills of customer communications and unhelp not being able to help in a constructive way to help me .i feel xxx has let me down and will be making inquires to see about a change in my provider.if you value my custom then you should be more helpful . helped with my enquiry simply good service , call handled very professionally . very helpful , accommodating to my personal situation . absolutely great service as always .not only did the team answer all my questions with ease , but they gave me great suggestions which where highly beneficial for me .thankyou xxx ; ) i found the person i spoke to very helpful and informative .i called because i cant receive or send picture messages on my nokia c3-00.i 'mwaiting to receive the settings so i can install them it can take up to 24 hours for me to receive them .he also told me what to do if i dont get them and how long it will take to get them manually .ifound him very helpful . if its not xxx who else people who took call were nice .you could n't deal with my request promptly or efficiently .cudnt find me on system . no time sorry ! he was really patient n very polite n helpful really good service thank u he was polite and told me what i wanted to know . always very happy with the service & the staff are very helpful & polite .i 've been with xxx for a few years now & i can honestly say i have never had any reason to not be happy xxx is **** great service as usual ! the reasons are as follows : i recently went into a xxx store and was given the product i wanted but at a different price to on line which i queried an mislead .i phoned customer services this morning the young lady was very polite but the problem could not be dealt with over the phone .hope this is of some help . because this has been the first satisfying result with xxx in the last 6/7 calls . tried 6 times to get answer to my problem but no one could give me the answer . the store i went into we 're not proactive at all with my problem the person who dealt with me this morning was and it reminded me why i choose to be with xxx the person i spoke to quickly and efficiently solved my quiery whilst remainly friendly and polite . i found the young lady very helpful polite and she grasped my issues very quickly .she was also very friendly and made me feel my problems were important politeness , knowledge about product & technical support when needed there should be an option that i can have a cap on my tariff so that i cant do n't go over my price plan to an extreme amount because it was great service and very helpfull thanks very satisfied with conclusion of query service is fast and helpfull got all the help that i wanted as stated earlier , some issues with charges , and inflexible workings , but overall quite happy ask the operator who could not help me . i am trying to trace some text messages to use in a harassment case against my ex husband but it seems you can not help me not good enough friendly advisor and your process of allowing me to pay at a later date has saved me from a sticky situation ,thankyou for all your help none that 's how i thought my call waas dealt with , i have had serious bad customer care from xxx , even though i have been a customer for many years the person that dealt with me was very pleasent , helpfull , concise & informative ... i thought them 2 b fair , always room 4 improvement i was enquiring about a phone upgrade but the phone i wanted was n't available .the adviser was polite and helpful . good service because very pleased with the service because you support business phones direct agent was knowledgable and friendly . i have been with v/fone over 20 years and any problems have always been sorted promtley been a customer for 20 years mug said first & foremost , l am speaking to a uk based call centre , & over all they have been most helpful in sorting any problems that l have had ! ! good service to the point quick response didnt have to wait to be connected very long good communication with technition i had problems down loading web data .the advisors immediately recognised the problem and at the end of my second contact the problem was resolved .access to help did not take too long and service polite and efficient .overall a good experience which encourages me to stay with the service which i had thought of leaving after a very poor contact with xxx shop in watford the question of my odd 'why do i keep needing to call to get the discount applied every month ' is not 100 % resolved good cos i was told wrong ,and its still not sorted . the nine was because i do n't always get a good signal .the young man jamie was very courteous and gave me the answers to all my questions . fast answer , good and quick service ,friendly manner a problem with a brand new upgrade was resolved politely , efficiently and with empathy . the young lady was very good sorted out my rewards which i had tried to do for a long time all i kept doing was fill up the passwords etc but no good so it cost me 50pence in the end u didnt resolve my problem . i would have to give these ratings because i was satisifed with the advisor on the phone but not satisfied with the service because my query has still not been solved the customer service representative was very thorough ! ! especially on asking if there was a password on my account ! no i had my problem sorted to my satisfaction i thought they were fair ! inconsistent information .unhelpful menu system , duplicate requests for information . q1 : xxx have been very good to me over the years and have provided me with good service so far . agent was helpful , query handled very well satisfied service surely that 's obvious ! good info answered quickly and to the point . your operative was efficent in dealing with my questions he was also pleasant to talk to good i am on a freedom pack whch expires sat 11th feb.i acidently purchasd a ten pound instd of a twenty pound .i have used al txts so havng to top up 5 every othr hour .ths is expensive .the rep didnt want to do or sugest anythng .as a valued customer im disgusted .i also askd for a cal bak . lack of compassion from xxx , and the customer advisor , no attempt to go the extra mile , lack of enthusiasm , lack of initiative ! ! ! ... why would n't someone skilfully advise me towards increasing my tariff , if i kept going over my allowance .i now associate bad connotation with xxx , and defiantly will never recommend them to anyone .hence why i am leaving your next work for o2 . average sevice proberly be better to speak with an advisor ! everything worked as explained i am very impressed with the quality of customer service and advice from your staff .i would have no problems recommending xxx to friends , family and colleagues .xxx have a range of products and services which from what i can see cannot be matched by your competitors . im satisfied because the operator got thru my querey quickly n even offerd me sumthing i didnt no about n that made me very happy she askd if anything else she could help me wit my problem was resolved very fast i have had very little problems with xxx over the years .i do think the data allowance could be improved for the sort of money charged . the employee was very friendly and apologetic for system problems that he was encountering .ultimately my query was solved though the system problems did mean that it took much longer than it should have done . the people where nice=d because xxxphone have always been good to me , of i have any problems they are dealt with strait away , the waiting times to speak to someone are short , i think this is good as nobody likes sitting in a queue to speak to somebody , very rude and unhelpful xxx worker , who did not wish to help and only accepted that i was wrong !i do not wish to choose you anymore never contact me anymore brilliant service and resolution to my problem i was passed from department to department as each person said that they could not deal with me .i wanted to stay with xxx and was seeing if they could may what orange were offering , i was advised to go with orange ?so unfortunately i am forced to leave xxx , i ended up on my phone for over 35mins being passed around ? ? ? i had a two things that needed sorting out and these were done without me being 'fobbed ' off .the person seem genuinely interested in helping and that is what she did - she delivered for me and for vocative so she deserved top ratings and that is what she got . satisfied purchased an htc and nine times out of ten ca n't receive or make a call satisfactualy good communication throughout the call and the chap did what i asked .job done efficiently .thanks . satisfied because u never resolved my querery and i.ve now cancelled my direct debit and wo n't be paying ya haha very helpfull and courteous staff the advisor was polite , efficient and resolved my query helpful efficient saved my credit due to my ignorance and shopkeepers error called191 this morning and got a fast reply the phone i recently upgraded to is terrible and is causing a disruption to my work .i now have to use a loaner while it goes to be repaired .i complained about it within the first week and it should have been replaced ! it is frustrating that i have to mess about with pricing plans to get the arrangements i want .the profit for you must be wiped out in your transaction costs . he was very efficient and friendly , a credit to your business . like xxx can't deal with query as department only respond to emails .query ongoing since last september ! allowed me to pay my bill when i get paid .i assume i wo n't be cut off in the mean time forgot to ask ? ? hopefully not , in which case : completely satisfied .thanks the person i spoke to was pleasant but unhelpful spoke to jane , very helpful , easy to talk to , sorted problems , very nice . . 10 out of 10 for that lady advisor was realy helpful but i was hoping a way around upgrading early if i paid my last 3 months of my existing contract .i know a few friends who have done this but i was told this isnt possible . way 2 much money 4 wot u get p the person i spoke to was very helpful with the problem i had the advisers where very helpfull and quick to to deal with my query the advisor was very helpful and resolved my query . for 8 yrs i have complained about erratic reception which has not improved .as a result i am seriously considering leaving xxx .i have been out of contract since november2011 it would appear that your finance department may not have been aware of this nor myself either as they have continued direct debit transactions during this period . ring me re top up i like being able to speak to someone local who i can understand and they understand me . good service and helpful the gentleman i spoke to was very helpful excellent customer service i called in last week to unlock my iphone too was told it will be done in too working days which it has not been done xxx have been the most supportive , understanding and empathetic provider i have ever had a contract with . because i want free stuff from you so by giving you gods ratings i expect good gifts good helpful services lovely person but problem not solved very helpful man , noticed what was wrong with account ans quickly sorted it out .unfortunate system problem , but he should get employee of the month ! quick and helpful answers .regarding phone upgrade and online billing very helpful and sorted the problem , thanks . just happy the way u help me with my problem with my phone . i have bewn a customer of xxx for many years and have had lots of contracts ...all 12month contraxt .i have been informed today that i am suddenly on a 24month ... i would never have agreed to any 24month contract ... i therefore feel misled and mis sold on my last contract lack of knowledge should have been transferred to someone else i phoned to upgrade my phone , i can go into the store to do it , order on line but can not over the phone till 25th feb.however the advisor was pleasant and helpful . look at the e mail i have n't written complaining i do n't want to waste anymore of my time all ok just annoying that the automated payment system could not hear me and i gd to go through the operator instead and it took a long time cause debbie explain everything for me with patience and everything was very easy after speaking to numerous advisers who said they had sorted out the problems i was experiencing but in fact had not , dave actually resolved everything and sent me a confirmation text afterwards .thank you ! very helpful advisor and quick and easy fast efficient service i have had to deal with every person in every department though your own mistakes , and still my problem has not been resolved !would n't recommend xxx to anybody ! great customer service ! because your network is not comparable price wise with the other big networks , i cant change my minutes allowance on my contract mid month without incurring fees ? !i will be cancelling all my contracts as soon as possible ! !not happy ! ! price of new iphone wrong .vat added to price quoted by apple which included vat .difficult accent overall good service .... phone bill too high for months .been charged for talking to myself .impossible ! since my other recent calls & various errors , i have lost confidence in xxx doing what they say they will . no, i do not need to explain myself .it is xxx who should explain to it 's customer it 's reasons for being such a bad provider as well as why it gives primises it can not keep. you took the time to deal with the complaint no negative information because when i contacted xxx earlier today i was extremely annoyed about an earlier request not having been made - i am sure that my annoyance was ' showing ' in my voice .however , the young lady i spoke to showed extreme patience and courtesy and dealt with my request very professionally - full marks are due to her .if i was employing her and received this report i would immediately give her a bonus ! i do n't understand . they was very helpful with my query 's . i ordered an ipad 2. it was shipped without the sim .i ha to call and request one .it was delivered a few days later .i called and told the business team that it would not connect and said no service .i was told to take it out and put it back in and give it time .this did not work .i called again and apparently now the ipad is faulty after 22 mins on the phone and being put on hold 4 -5 times i find whenever i ring up with whatever problem the xxx team are always so polite and bend over backwards to do want they can to help customer service second to none no email confirming action to be taken has been received . i have complained to the customer relations department who after an initial response email failed to reply to the second one . expensive ,poor connections ,limited choice ,not value for money everything asked for was achieved , completely & personally i was not waiting long through any transition the guy was clear & efficient but marked him down because he was automatically going to put me on `passport ` without first explaining what it was then asking if i wanted to be put on it ! ! !as soon he explained what it was ( after ! he was already setting me up on it ) i knew it wasnt for me . i have a stutter & felt he was very patient that helped me relax every thing good no response to my urgent email yesterday , no help on 191 , no email service today .hopeless ! problem solved very quickly efficient service the girl who spoke to me answered my queries quickly and was very helpful . all good just satisfied . v good paying for a service that am not getting because xxx is all ways down not happy at all you took a payment from me today without my authorisation ! ! ! my rent money from my bank i phoned & arranged with you too rake payment on 9th you said u would take it on 11 th you have taken money from my card without my permission it 's disgraceful i am very distressed about this very upset with xxxvone ! ! ! ! ! advisor was very frienly polite and helpful .did not get a clear answer on my query regarading a handset so will now have to travel to a store to find out more info . i 'm not married to him , i do n't have to be nice to him . xxx website has been unusable for months .even today it was still not useable .when will this be fixed ? i like talk the to some one on the telefon ,please thank . ive had to fone a few times and was not given clear enough information on how to remedy the problem . i 'm not happy at the repeated failings of xxx to meet commitments and get my order right . refund after theft of phone i receive different information every time i speak with a xxx customer care representative .i feel as if there is less than zero interest in addressing the issues i raise and i am seriously contemplating paying off the remainder of my contract rather than waiting until august .i have had a negative experience of xxx and will actively dissuade people from using xxx . adviser was very helpful and showed that he was interested in solving the problem that i was having . he actually did solve the problem in the end . quick to answer call and query i 'm a single mother , yet i have a business account so someone from the business department had to deal with my query .i have specified that i want paper billing yet i keep having to change my billing back to paper billing every couple of months for an unknown reason .xxxfopne do not tell me why for either of these things . happy all round because the advisor advised me i would get a tx advising if the issue had been resolved however not .heard anythhpn can get better deals and service from another provider helpful always an excellent service .quick ,polite& helpful . she put me on hold for a few minutes .but was polite . answered the call fast and adviser was efficient i still cannot get good reception with this network in my location the adviser that delt with my issue was very helpful problem solved quickly , the advisor did n't get into who was right but immediately agreed to refund and confirmed via text .however would have been nice if did n't have to call in first place because of not being told about delivery charges and discontent not being included on letter . gave me all the information i required .mainly answered phone reasonably promptly . very friendly and informative yes i have lost to much credit im thinking if changing network ring me to ask why im leaving xxxphone it was dealt with fine you obviously dont care about your old customers .i do n't know why you bothered with wanting my feedback since you didnt bother to reply ! ! ! ? had to call twice as first call didnt resolve the issue incorrect information about contract duration i was told 18 months contract now being told 2 years ?need to question further and seek legal advise . whilst my contract sim is or should not tie me to a phone the package will not allow me to tether my iphone which as a business contract should do at no additional costthe xxxphone coverage is poor in my locations i constantly need to reset the phone for a signal there was no help for the situation i had and there seemed to be no care even though i have been a customer of xxx for over 5years ! the call answered my question and i got a solution that worked in less than 2 mins the gentleman i spoke 2=keith was very helpfull & pleasant excellent service .unfortunately unable to help but did make a suggestion . my enquiry was dealt with efficiently and promptly x wanted to talk to someone re upgrade but was told coukdnt discuss offers because my upgrade was not until february n i had to discuss in store x service was great and fast .thus the two 10 's .still waiting on the resolution , that 's why the 7.r , bill ropey initially but then dealt excellently with 2nd rep. i had excellent service at the shop i only had a simple request which was to change my address details .....the chap handled it in a quick and efficient manner . when someone provides clear and concise questions the only way to achieve maximum customer satisfaction is to provide clear and concise answers using proper english .in my experience to date this has never been achieved .i wish you had surveyed my experiences during 2011 , you would have scored zero every time . no - i 'm bloody working the person i spoke to didnt seem to understand or know what i was on about , sounds like he was reading from a manual or something .need some better training and better english so they understand what i 'm saying i have asked for one of the mobile numbers on my account to be blocked that no calls text messages or internet usage can be made but it appears that this has not been done and the person is still able to use the phone i called regarding signal , and was put through to the technical team where a man answered the phone being 'cocky ' asking if my signal is n't working all the time like i claim how am i on the phone to him .i could n't be bothered for his rudeness therefore i hung up ! ringing to chase up booster box delivery , which turns out was n't ordered .we 'll wait and see if it arrives this time ... the lady i spoke to was very helpful and polite .she could n't of been any more helpful .thank you 0 i got the information i needed and was able to get the insurance cover initiated . i found the telephone call and the advisor great help however after being a xxx customer for several years i was unhappy to find that information i was given 1 month ago is no longer the case and due to that xxx will be losing my custom at the end of my contract my partner is also with xxx and deals where made with him to help him upgrade his phone and i have found with me this is not the case i look forward to hearing from you good service . fix my problem then will let you know well i had a good service that i had the help i want i . had my problem resolved quickly and proffeshionaly because the lady was very helpful and explained it to me . excellent service from your operator happy quick efficent service did n't have to wait for my call to be answeard and wat i wanted done was n't a hassle x unreasonable contract .not able to cancel without huge lost of money .not flexible job done was promised a call back and was n't called back so issue not resolved .also advisor was n't particuarly helpful satisfyed not spelt right lol chap was very helpful and knew the answer to everything i asked .very pleased polite and well mannerd the 2 agents were very helpful am both of them redissolve my issues efficiently and with the best professional manner very satisfied with service no could hear another call and receptn wasnt gud .u keep texting offers i dont want so thought it was another one . very polite and confident coz it helped me a lot you are withholding money from me .due to a mistake that you made .i was asked to call back today following a call on saturday only to be told exactly the same thing .so i have no idea why i had to waste my time today .i will now being writing a complaint letter and will forward to the ombudsmans . because i have been kept on the phone for almost an hour and the problem still is not solved , i will never use xxx again and am in the process of looking for another company to buy my contract out that 's what i thought apart from last operator and 15yrs of contracts with xxxph|ne very dissapointed with total service 9 no problem , the adviser dealt with my query very efficiently .i had tried to top up for the last 3 days without success , i think there may have problems with your automated system satisfied james was very patient and took me through all my questions .he calmly worked out any queries .excellent service . polite and very efficiant service has not done what he said he would do very helpfull and understanding to circumstances .friendly . yes .i need a replacement battery for a blackberry .you do not stock them in your shops nor do you have any which you can send by post .you could not provide any assistance at all which i found most unsatisfactory .having said that the lady who took the call was pleasant . excellent overall .could n't rate it any less . excellent communications and successful resolution of issue could not resolve the issue i was told to speak to customer service . yes i mantioned that all why there are two defrent answer by the tow deferantcustomer adviser ? ? ? ? ? ! long standing customer 12years happy:-) ur system down so cudnt help me online or on phone .not very helpful and not 1st time . i had 2 separate calls tho...one was 10 out of 10 on all 3 questions .on the other i wanted to reduce my bills but am tied into a contract that is not changeable until march 2013 .you can only add to packages not reduce them so not very flexible as promised in your ads !i have been with xxx for 15 years ! ! vey good service that fulfilled my needs ... nneeded the number of uk directory enquiries .assistant kindly looked up number for me on google as she knew i was calling from moscow .brilliant customer care beyond the call of duty . yes my problem is not solved i was sent to someone else and now can not get back to them .all in all no help at all and will now consider moving because on friday i rang about my blackberry messager an got told wait 24 hours .i ring again about the same thing an its still not working i done what there told me an still nothink just pleased to do so i would have rated higher if i had n't been passed from person to person at xxx , you lose the will to live ! help is always at hand with a friendly and efficient service . fantastic people i rang up 2 try get got what i needed quickly without confusing me & simple advice given . you did eat it said on da tin u resolved my problem thanks satisfied with outcome no im reasonlly happy please see answer to q3 . very helpful , professional member of staff who answered everything i needed to know ! the original problem is n't resolved . everything was just how i wanted and expected it to be the problem i have topping up my phone , started on friday the 3rd of feb , 2012 and to the best of my knowledge , still has to be resolved .i 'm not sure if i am any further forward with the problem . satisfied customer b-) when contract was upgraded xxx screwd the bill up 3 months in a rowe ..to the point were i was given a full credit for one months bill as a good will gesture and told that my web allowance had been upped from 500meg to one gig for the rest of the contract ...only now do i realise the web add on was not added to this number. . my problem wasnt solved , but the operator tryed everything he could . the young man on the phone ,was very nice , but my query has not been resolved , and i cannot keep ringing the office all daylong .and in the shop in hx are hoples with costomer questions thay tell us to ring head office all the time , so not good realy . the staff were great but the automated menu is a nightmare . sometimes they not as helpful as to day but to days person was very helpful 2 me . very happy with the professional way it was dealt with i rang to find out why the date online has changed for when i was allowed to upgrade my phone , it changed from january to may .the customer service rep explained that xxx have changed the way upgrades work online now and that i wo n't be able to upgrade my phone until may , therefore i will be having a shop around to see what other providers have to offer as us an dissatisfied with the change of date without prior warning from xxx and it was out of the customer services reps hands so she could n't really resolve the issue . in the past whilst have my contract with xxx i have had some problems but the majority of advisors are very polite and helpful the agents take time to listen to me and are very helpful .i am always grateful for their compassion .thank you xxx agents . unhelpful agent , very keen to get her advice in without listening to the problem and unable to offer a satisfactory solution to me , the customer .i 'm happy to discuss this at length if someone can be bothered to call me . so helpful as i am not good with mobile technology ! ! !was n't made to feel like a duffer : ) did n't seem interested - asked for tel number for xxx cribbs causeway in bristol - gave me an out of date number i had to find it myself via internet ! network u r fine service fine but a customer cannot get the competitive price plan others popularly give to their customers u r too rigid on that satisfactory results . the reasons 4 my ratings is because that i wanted my bbm on faster but i guess i will just have 2 wait and i thought that u could put it on faster xxxxxx please text me back and say if you can put it on faster because i do n't think it is goin to come on ! ! ! ! ! ! ! ! ! :s good service helpful advisor .tarifs too dear later good customer service appalling reception in my area that you seem powerless to solve over the years !made worse by upgrading to i phone ! ! neat and tidy transaction with no fuss i always have trouble renewing my contract calling 191 and visiting chiswick high rd . branch near home , but caine osborne at your 89 fleet st . branch was absolutely brilliant - please thank him for me ! xxx are always charging me for things .i do n't think you have the right to charge me for some of the things you charge me for because it seemed no one know their job xxx is one i av o the time friendly and helpful , sorted out what i wanted within a few mins harpreet fantastic excellent customer service operative brilliant service not happy the way you treat old customers telling me my price plan has to be changed to one i dont want and saying any money in my account will be kept by you 9 yes ...the first rating was nine because overall i 'm happy with xxx .question 2 got a 3 becauee i had previously made arrangememts with a member of your customer services team to pay the full oustanding amount on 28/2/2012 only to lose my service on 4/2/2012 causing me to lose income as a result , and whoever i spoke to on 4/2/12 was unhelpful and intimidating .question 3 got a 10 because the guy i spoke to today was really professional and helpful in advising me exactly what costs are linked to my account . i am very satisfied the adviser was clearly spoken and well informed and extremely helpful efficient friendly agent happy with the service polite , quick , efficient service .think the operators name was collin . because this is the second time i rang xxx about my freebees !and i did n't get it resolved for the longest time when i rang you first , i 'm considering leaving xxx anyway , i feel the company do n't give me enough back as a customer ! when i bought the contract iu was offered a phone upgrade or a tarrif reduction after 12months .i asked for phone upgrade but was told i could not have this only 5 pound reduction on my bill , l feel i have been sold a contract offering this deal which is now refused , it is my intention change provider asap . 4 overall service cus she was very helpful i phoned the other day and they told me i wasnt on a price plan i was really annoyed and i was gonna go to another network but im not now im sticking with xxx ive always been a custmer to u and would like to continue to be a custmer thank you no was my nieces phone call her problem was n't solved properly ! ! ! the operator was curteous & friendly but could have been more efficient regarding my request . my issue was n't fully resolved , but i was given information on how to do it so was n't a complete waste of time , thanks helpful person ; unfortunately the problem not (yet ) fixed . my query was not resolved + that was my 3rd call .they fobbed me off with another number to blackberry which was unrecognisable + did n't work .i have been unable to access my appworld for a number of weeks now + i am yet to solve the problem first one due to not informing me that you had n't taken payment and then adding on to next bill leaving me i a little mess abd the question 2,3 guy who help me was clear and understaning and very clear with answers thanks when i called the advisor i spoke to was very patient and polite he sorted my problem strait away with no problems i could not find anyfaults to mark lower than i did the staff are great and always do their best but you , xxx , are happy to take new contracts over the phone but not cancel old one 's , which smacks of double standards . query was resolved easily because xxxphone has really help me for my problems john was very helpful @ botherd 2 ring me back ! crisp good answers and to the point the man on the phone was real helpful with my problem i cudnt of asked for a nicer person who really helped me because most of the time i am receiving good services and the advisers are doing their job very well . because your good stuff ! because i think i was misslead helpful my problem was sorted very quickly and the advisor was very nice . the reason being settlg account it should be easier my two contracts where cancelled for no reason great customer service i gave them mostly 2s because i still ca n't use my internet and i now have to take it down to xxx shop and hope they can now get me back online i gave these ratings as i was n't a 100 % satisfied with the overall customer service but happy on how quick i got dealt with , its just a shame on when i ask for the proof of my bill i would of being charged for it direct and to the point , very informative i had been told i could not upgrade earlier today until june , yet i had already been told back in november i could upgrade 6th february .i rang back and was told there had been a promotion before christmas offering early upgrade .the lady honoured this offer and my upgrade was done good service : ) taking too long replacing my handset as it is my business phone and i am struggling to use the courtesy phone i think xxx phone is the best network and would recommend it to anyone and plus the customer care team are nice and deal with your problem as quick as they can and i would like to take this opportunity to say i love you xxx phone x x x i feel that the ratings i 've given match the customer service i 've received during this difficult period i 've had . all my questions were answered an problems were sorted out perfectly overall happy with service and generally how the whole xxxphone experience has gone so far ! the operator was good even though the computer was incredibly slow and i had to wait along time for a response to my quest . because i was pleased with the service that i got bad info .on my accout quick and efficient service ... do n't hv time to text it all .feel free to ring me . i understand rules are rules but as a long customer of yourself with three phones i thought you may be able to help a little more , the lady on the phone was very helpful and did her best for me but you as a company could be more helpful i am disgusted as i was only needing some help but your member of staff was a credit to you ! the lady who dealt with my queary was very good at her job .she new whay she was doing , and has kept me informed as she said she .didnt rush , she was pleasant .all together a very pleasant and understanding lady .i thank her very much .mrs b eastwood . i never have any problems with xxxphone when i do they are nothing but apolgetic and resovel problems fast fast , accurate service we upgraded in may and the insurance was taken off without us knowing .then we had to pay the missed premiums , when it was xxxs fault . are you idiots the service was good so i gave you a 10 i could take it back and give you a 1 if you like ? the main problem is a very un-user friendly website , assistant helpful but unsympathetic . good service . the problem was n't solved but support was given and relatively helpful .thanks i had no problem with you service , all was ok . happy with help i received friendly and easy and did n't take long xxx has been the worst company i have delt with why do .youthink i have given you the kind of rating because you are the best network going and you always look after your customers with credits and always look after your customers good friendly service . i got the answers i needed for the call and did n't get handed around 10 times ! reluctant to help at first . no answer to my enquiry ,as system not allowing .thanks no thanks extremely helpful and patient member of staff .kind and used humour in call and did not rush to have me finish call until i finished asking what i needed to know . very helpful lady i have always had a phone on the xxx network and have no complaints with the service i receive adviser was very efficient .as i am unable to check whether the advice given or action taken has worked for a couple of hours the 4s reflect an inability to be sure that i can do what i need to do .i am also a business user and our experience of xxx action against advisor competency varies . because he cut me off efficent stephen v polite .helpful and solved my problem quickly and efficiently query was answered promptly and politely it 's in the first reply the advisor ferris was very helpful , polite , happy & resolved my problem . did n't solve the problem and connection was 'lost ' b cause u asked 4 them exellent service when i called i was transfered to five different people .the last gentleman was the most helpful .however my problem is not solved and i have been adviced to go back to the shop , who adviced me to call customer services in the first place .however , he appears to have identified the reason for the confusion but im still no further a head .regards lorraine unhappy that my phones were restricted when the overdue payment was the fault of xxx because u contacted me and told me i was in credit .i spend alot of money with xxx and am very annoyed to have been put in that position .i will be cancelling my contract when it is due for renewal ! he help of find out the things i needed to know without a problem solve my problem . you . do n't .care .about .customers . the girl was polite and friendly and listened to what i had to say .she was n't patronising like a lot of the other advisors i 've spoken to . good courteous efficient service . he knew what he was talking about and sorted the issue really quick just happy with service for a very simple query i was transferred 5 times after discussing my request with each xxx consultant .the consultant did not seem to understand how to resolve my simple query and wanted to transfer me again to another department .unfortunately my overall experience this time round was not very positive .thanks i was satisfied . i 'm not happy with the solution for my problem very helpful nice manners friendly i was looked after with a very positive attitude and i can away from the call completely satisfied . the person who dealt with my queries was able to deal with them all and was very helpful verry verry helpful polite and understanding overall satisfied very happy rewardz is rubbish , bring back bonus bank .my txt on txt and web have been used already and im sure i havent txt more than usual .ive stil got another week til i can renew , im a single mum nd cant afford to top up anymore !nd finally , i feel that the girl who dealt with my call - as nice as she was - was unable to tell me a more suitable tariff or pack for me . because she was foreign 10 i was unhappy with contrasting advice regarding replacement of handset adviser was fantastic could n't fault her .most help i 've had since being a customer .still marred though slightly by poor past experience and problems very polite , clear english speaking woman who i had no problem conversing with .even though she might have been struggling with my scots accent ! my experience was very positive .thanks query answered quickly and efficiently , overall problem using account via website still persists tho . cause kelly fixed the problem , and cause you cut me off everytime i make a payment i am not happy with the billing system and now thinking of going to o2 i 've had to call about the same problem 5 times and it 's wearing a bit thin now on the third time of calling i actually got through to somebody who knew what they were talking about .onenet is a great idea but very confusing for customer service . because my problem is n't solved n i 'm gonna hav 2 ring up tomorrow again 2 sort it because my query was dealt with , with no hassle ,and questions were answered clearly .very helpful .thanks was helpfull etc good service pleasant phone manner speak as i find ,the service was quick ,and helpfull i had no problem with my phone until you guy in the xxxphone shop took out the battery .the guy on this call gave me instructions to remove the program and its been deleting now for over 90 mins he said he could sort out the problem .he was very professional ,helpful and courteous i feel i can get a much better contract elsewhere , i also have been told i cannot change my tariff and price plan which i cannot afford since my financial situation has changed .i feel that xxx could have been more sensitive to this as i have been a customer for a while now therefore i may be looking to leave xxx for good if i can get bought out of the contract by another company . very helpful and patient operator more than made up for the shortcomings of the online interface . not a posative answer but operative very friendly and well intentioned and helpful excellent service your advisor was very polite & efficient . i found the following call with you 're advisor very helpful and was very happy with the service i received . excellent service patient n knowledgeable man .thanks david ! pleasant person who promptly expedited my request thats 4 questions ! very satisfied with the service received , polite courteous and professional staff problem sorted out please call me ! advisor was very helpful , and hopfully my account errors will be rectified .i will have to wait for my next statement to see if this is the case well the people in your stores lie there arses of to get sales and when my contract runs out i will take my buisness else ware and my wife 's and three kids you only get one chance and your greasy sales reps in store blew it for you ..... prompt and courteous response to my query , although the canned muzak leaves a lot to be desired i hav been with xxx 4 a long time + i hav allways had things dealt with quckly + efficiently + times when i 've had problems they hav allways been able 2 advise the best way 2 go about it . . good efficient service from uk call centre her voice was beautiful not now .thxs . if you give me a free upgrade because i was dealt with very professionally and with a kind manner because i am happy with the services .thanks we are querying an issue and are constantly frustrated ,delayed , passed from person to person .nothing resolved . very good service , i never give 10s helpful , cheerful and a satisfied resolution to my issue . was fine i called on a number of occassions concerning the same problem and a advisor was very rude telling me i was using the wrong number when i have been using this number for 5years i am now considering changing networks as i 've used all my freedom pack up and the problem is not solved now i 've got no minutes for the month it wos good no xxx signal in roybridge .loosing business used to have a strong signal that 's why we are with you ! ! girl was ok but information she gave bout another query was not what i was expecting could not explain via text ,far to long ! i have a few numbers on the account i emailed yourselves around 10 days ago regarding disconnecting a couple of them , i got no response and nothing has been sorted i requested information on my account and after 2 or 3 weeks still did not get the information .and when my phone was not working properly i was told the software needed upgrading when in fact the battery .a **** amount of minutes worst customer service found advisor efficient but could have been a little more friendly . yea you an the nokia lumina 800 are **** how can you sell a phone you canyt read the texts on ,its a joke a .you can make it bigger ,that 's not goin forward that 's going backwards ,iphone is still the best first of all i was pleased to talk to a uk operator & he was straigtforward quick & efficent in dealing with my call & did .ntkeep me hanging on the phone for a second longer than i had to be . love xxx ! gud just very satisfied got a good service on the but still having issues ,please can someone call me back and resolve the issues i still have because i feel that they are reasonably the advisor was fine .i was upset that as a customer for over 20 yrs i wasnt permitted to cancel a phone on my account .despite the fact that we had taken out another phone on a separate xxx contract she resolves th problem with my wifes a/c but your website still wont recognise my mobile fone no which ive had with xxx 4 many years i was not happy with the answers i received with regard to my account as i had hoped to call one person today and resolve all my questions but was unable so i will go elsewhere and resolve them myself other networks offer unlimited down loads .the bills .nevermatch the agreed monthly price plan too expensive , internet acess to expensive , your not very open about price plan , you add costs to price plan that i hav'nt asked for , complete lack of transparency , dont give postal paper bill as asked for , i dont think i wil be staying with xxxphone when contract runs out , other networks give free merchandise i .e ps3 , laptops , 42inch t .v. i was very impressed with the speed and knowledge my query was dealt with . it was helpfull to me .and was pleased . i would think that would be a total waste of time as you obviously did not read my previous messages .does this mean that there is a total lack of interest in what you are being told .as your advisors ca n't give positive answers , you do n't read and you want customers this every month .sad . quiery still not resolved .still struggling to connect calls first time good customer service and quick response i think xxx is a good network ! !and wo n't be changeing ! ! !the woman on the fone was good but just could n't resolve my problem ! !she was very polite and friendly ! because im planning to leave xxxphone very blunt operator did n't help me enough will have to go in to store to complain the answering was prompt , very polite aod very helpful . as the advisor solved my issues and overall i am please to be a xxxphone customer . just took 3 people to sort it out yeah i did n't get my upgrade even though i only have a couple of days left of my contract .and i have said i will continue with you , now i 'm not so sure . afraid this should bd a straight forward solution which you should have an algorithm for .the lady operators did n't seem to have much of a clue .very disappointing service from xxx in all respects and still unresolved . because nobody has got back to me to sort the problem out ? resolved my problem , and operator really helpful & polite , 1st class service the woman was quick and helpful , i was n't left waiting on hold for a long period of time and overall my request was sorted out quickly and with very little hassle . all ok online payment service does not work which xxx knows but continues to operate .also staff repeatedly say they have rectified the problem and have actually not. because u have carried out more than expected nice chap , sorted my problem . because of the amount of times xxx have messed up my bills , charged me to much and took to much our my bank !been with xxx for years as pay as u go and seriously starting to regret going contract with xxx . i think its disgusting how one advisor says a replacement phone will be sent out and another says the original replacement phone which i only recieved this morning has to be sent off to be repaired .im disgusted with xxx he was very helpful and informative and was very approachable to talk to! the gental man daniel i spoke to was polite and very helpful and even rang me after and helped me further but this is not always the case as i have had numerous problems with vadophone and i normally have at least 2 calls to you a week to sort outstanding problems out that 9/10 times is ur fault or error anyway friendly service . very good service pleased that issue was solved quickly . the person with whom i spoke was as helpful as anyone could be .i also got to speak to him with very little delay . because im not happy with my phone and upgrade is ages away also not happy with my tarrif but no one will ever help me . this was the 4th time i called tho as awaiting call back from manager for a week couldnt resolve or help with my issue because you employ very good staff still feel that you have to pay far to much a month to get a package worth having but could not fault the people i spoke to always prompt , helpful and simple to deal with . wrong info given that was rectified by another advisor who apologised 4 her mistakes( was happy 2 say there was a fault with xxx systen which was nt the case rather than solve the prob ) i rated as such each question because that is what they deserved exactlent service very pleased good service took the trouble to listen and acted on it i can be a pushy but your advisor handled it professionly thankyou the operator was very helpful and polite , but i am still unhappy with xxx services and will consider changing providers in june . asked 1st advisor to change number to payg and change name of owner .was passed tosomeone else who did the change of ownership and then said it did n't need to be done if moving to payg !he then wanted to transfer me to another dept but by that time mr atkinson had gone to work and they would n't talk to me ( mrs atkinson ) .i ca n't get this done in the shop either .it 's a farce .seriously looking at other providers now . bloke i spoke to did n't help me at all you supplied a new blackberry handset that has been changed 3 timed in 3 weeks and are changing it again instead of chagig for a different brand sheer madness at time of completing survey i was sure if issues had been solved very polite , helpful and happy ! very dissatisfied at info from xxxphone for people who do n't have internet access . what i thought was best at the time because all my requests were handeld well dealt wit very helpfull efficient customer services employee .situation dealt wit v quickly and confirmation by text immediate advisor was fine , xxx on a whole is poor ! 10 how do u mean never had a problem with your service you are very helpful and the advisor was polite keep up the good work thank you *delete* help full i had initial problemswith some one i spoke to but then spoke to a team leader who was very helpful . my problem was solved quickly an the advisor was very helpful after a number of your employees where very unhelpful and did n't do anything they said so the person i spoke was really helpful adviser very pleasant and helpful but i had been misinformed when taking out the contract so he could not resolve issue my call was cut off when the call advisor tried to transfer me .so the issue was left unresolved at a charge of 25p . because i have been mislead . no problems with advisors but disappointed i couldnt cancel the internet dongle until end of contract because it doesnt actually work ! disappointed , soon to be ex - customer advisor said she will send a replacement out to me .30 mins later i get a text from 191 saying there are none in stock telling me to buy one .confusion .i still do n't know whether i should wait for the replacement or buy one . i was talked down to by the advisor and due to this i 'm thinking of leaving your company for o2 xxxfon is the best and unique i 'm just very happy with my service , and the operator who dealt with me , 10 out of 10 , thanks ! ! issue still not fixed after nearly 25 calls at my cost ! good service i was cut off due poor signal and would expect to be called back if good customer service it was all good you did say only three questions !however , i would recommend xxx due to the cover i get with my phone .2. i am happy that my query is resolved , however , i did wait around a bit and i spoke to three people , all who were very efficient and polite .3. the lady i spoke with last , listened to the complaint and acted swiftly to resolve this .thank you ... i did n't feel fully satisfied as did n't want to have to leave xxx and move to another provider but felt little option .the advisor i spoke to was helpful though . good fast and quick resolution . xxxphone makes it very difficult to make contact over a query - was made an offer by telecom agent about xxxphone offer -almost impossible to trace the connections re these offers !customer service would be helpful . dissatified wit the phones i have they are rubbish but xxx wo n't help us ,wanted to change from blackberry they are awful ,even if we had to pay more .probably last contract i have with xxx guy was helpul and friendly and good humoured .he told me everything i needed to know and txt it to me and was accurate . no, because you promised 3 questions .but nevermind , i am used to you overpromising and underperforming . he answered my questions without confusion . these scores might b a bit harsh on dan , after all it 's not his fault .customer service and xxx should not be used in the same sentence with out a few other choice words , i 'm disgusted in how the dynamics within xxx have change within the last two years and i can not understand how you are keeping customers .ive been a loyal customer for at least ten years and i 'm now looking to cancel two phone lines and a dongal , if i has n't just upgraded my sons phone i 'd cancel that too and i 'll be looking for a new network . long wait on hold first , wanted pac code to leave xxx , you sent me to another company altogether and i have to send them a letter to get it .even to leave you you make it difficult for your customers .you guys have some of the worst customer service i have ever experienced , why pay a premium to get it , i 'd rather be with 3 ( cheaper and customer service could n't be as bad ) or pay as much and be with o2 who are great . always happy with xxx .my first answer was meant to be 10 not 1 ! quick efficient response i was passed from one department to another and my problem was not resolved . because as a aparantly very good and very punctual payer does n't look like my loyalty to xxx was apreciated . the assistant was really patient and helpful .she went the extra mile to try and help me solve the fault on my phone and even checked the internet .she could n't have been more helpful .it makes a pleasant change to get such excellent customer service .thank u sorry but too long to put in a text message a 1st class service fantatic lady who helped me was unable to achieve what i had asked for as a customer ... my query was resolved to my satisfaction and politely done 10 long story .not happy at the moment . the operator could not do anything i needed good scores given sorry not time to reason poor billing system .wasting my time . the person helped more than any other company i have delt with the adviser was helpful but as i 've called several times now about problems with this account i 'll have to wait and see if it 's been sorted out now . i was happy i was happy with ther service i was given and i was able to change the things i wanted without any complications i asked for the operator to check if a telephone number had been texted on my daughters phone bill .she obviously did not hear properly as she then rang this persons number which i did not ask her to do .also she could not check if in the last 72 hours if this number had been texted but i have rang vodophone on other days and they have given me this information ! ! ! ! ! the lady anne was authentic and actually listened unlike the prior call from one of your staff who put the phone down on me rudely .ifci had had time i would have complained aa he should have been warned or sacked in my opinion i 'm very happy with how my account so easy to manage and help is always at hand had a problem and th advisor dealt with it politely and quickly was transfered countless times to no avail , hav bn customer 4 many yrs hav 3 phns on my account and still u will nt help sort my handset , will nt b renewing any of 3 lines with u or recomending very helpful man was advised wrong info re repair which resulted in me travelling to a store when i didnt need to also was advsed that i would be contacted brfore device was returned ,i am now not going to be avilable to sign for phone as i will be at work , did tell the advisor this info,extremely unhappy with the service .seriouslyconsidering buying myself out the contract . i was very annoyed that i was sent two sim cards that i did n't want , and then charged for them without my knowledge .i feel this has undermined my trust in xxxphone .however , the customer services man i spoke to was very professional and resolved the problem very quickly . query dealt with effeciently and politely i was finally helped by the chatham store after been given the run around between your call centre your tech centre and another certain store , over a number of days .finally finding i was sent a defective set .90 % of your staff did not have the knowledge to help with me with my new set . very friendly and efficient service .did what i asked resolved issue straight away . she did a good job .very helpful . listen to the call .the cs rep did not get me at all .i 'm writing a letter to ofcom today .i 'm being charged for texts you are not delivering . . had to telephone 3 times and got 3 diffirent instructions every time 10 very good service as always efficiency and politeness reasons ? ? it 's not only for today , it 's been a month plus but my problem is not sorted yet . no reasons .just what i thought was fair at the time . because he was very helpfull . i tried to get help using the mobile device i pay for but without success .the last person i spoke to was cut off so i gave up . because one person said one thing and another said something different costing me a lot of money !come july , bye bye to xxx hello new phone company . yes i felt happy that the guy answered my question honestly i was very happy with the call and help i received because i have always been very happy with the service from xxx and i know they are going to call me after this survey and offer me a cracking deal . evrything sorted out verry good and understanding service x you are always very help full whenever i phone u thanks the divert i asked by the operator to take off has not been done and secondly since changing my sim card my signal has significantly deteriorated .i 'm losing confidence in xxx advisor gave wrong number for buy back , had to call xxx again to get correct details perfect service delt with me quickly and i got wat i wanted coz i felt as i had been a xxx customer for a long while i would be eligible for exclusive deals !;-( problem dealt with in a quick efficient and polite manner . excellent service from your operator but please take my comments with question 3 on board when you have guests its quite annoying this going so much . query was resolved satisfactorily i was not satisfied with the outcome held the line for ages then lady said she 'd have to put me through to sure signal dept .held again for ages then automated msg told me to hang up and line went dead .tried calling again and got fed up holding line to be answered . 10 well i put 10 pound on to get 50 pound .of txt and that i did did n't get it so i think i will go with o2 next mounth i have been charged an excessive amount of money for 2 months in a row without warning . .i am being penalised very heavily and i am not satisfied with the international packages and roaming charges no on going issue with your service , u r wasting time of business clients and rather then transferring them immediately for technical suport , u have useless service of operators whom understand nothing and read from manual what to do , this is time wasting ! ! !as well in the past but also today in the middle of the conversation the line cut off and your operator did not even bothered to call me back ......that is bad practice and service i can not accept ! !so overall u getting from me for wasting my time and being careless ( for not calling me back ) one big zero ! ! ! ! ! ! ! prompt and efficient and a very pleasant person to deal with . thats 4 questions .both young ladz i spoke with last two phone call were brilliant have lost faith in xxx .beentrying 2 cash in some freebees points since last november .spoke2 one person after another all giving different reasons why its not happening from me registering to problems with system .lastwoman l spoke 2 this afternoon was going 2 sort it and ring me on home phone at 4pm ?still waiting and dont expect to get one .didntlast time ! ( soall l can do is see if joanne rings ? ?.m studholme a disgruntled xxx customer no very helpful and efficient service i am still no better off now after made the phone call he was superb in everything he did for me b cuz every time ive had 2 use it they have been very helpfull and polite and fixed all the thingz ive needed 2 b fixed and ive put 12 ov my family on xxx and they r all happy and i rek u 2 my mates azwell im happy with xxx thank u **** 10 the adviser was able to answer all the questions i raised .clearly advised that she would note my record , which means the next time i call , i do n't need to repeat my request .positive manner q1 thinks its better then other networks . my bills had been high i did n't kno why i called t find out ,she found th reason was my international calls t dubai .she set me up an international phone package which solved all my problems .she was very helpfull & friendly solved my problem quickly and pleasantly . during my 3 calls today , 1 was really helpful the other 2 were n't . mainly trying to pay by phone i was dealt with quickly and efficiently . unhappy that my bill has been incorrect for three months and i still have throng back on the 14th to got it out .no problem with luke who i spoke to .i would not recommend you to anyone who want stress free billing . they solved my problem the first time and i was not made to hold . because the woman i spoke to was loveely except she told me she wud activate my blackberry services and i wud receive a txt conferming this as i 'm new to xxx and bb and dnt know how to work it properly but my fb and bb chat is not working yet cos xxx are **** as i 'm a good customer i have 3 contract i was expecting something good from xxx thnx fr asking polite helpful service but would have liked a higher grade phone for my money prompt pleasant and effective service . this recent experience was ok but didnt rate the last time i called i was promised a vat invoice .you did n't send one .now you say you wo n't send one , you 're an absolute shower because i had my issue solved . no complaints helpful person but the problem should have been brought to my attention a lot sooner and saved me a fortune the advisor was polite and understanding very helpfull member of staff .sarah good customer service and helpful on phone the fact that a loyal customer who has a better offer in the current market has contacted vf to know what offers you had and what if vf would be the interest in retaining customers who pay on time and are loyal . the lady was extremely polite and professional .not as pleased with xxx in general !think service could be far better ! i got all my questions answered on using my mobile when i go abroad to india . your agent did her job satisfactorily .problem was n't resolved - but that was my fault i 'd forgotten that all 3 phones were renewed at same time . quite good for changing my early upgrade date with no contact telling me and also last month i phoned to upgrade my other phone and waited for a call back guess what nothing i phoned at least 4 times and still no one bothered calling back took too long to get to the right option , employee sounded like she could n't be bothered the advisor was very helpful and easy to understand .the process was quick and when i logged onto my account online , the information i wanted changed was already actioned . the csa was helpful and polite but i am not happy with my contract as it is , due to xxx not recognising my needs so iam considering moving to a new provider once my contract expires in april . i am happy that i got my answer promptly . i gave these ratings due to the fact my problem was solved quite quickly and without any hassle .the advisor also sounded as if he was willing to help me your advisor talked me through everything and i was able to understand everything not like some customer services where you cant make out what they 're saying the lady was really polite , an was quick to help me with my problem , my question was answered really well , and i 've already recommended xxx as i will keep doin so : ) because im being truthfull and i got all the answers i needed very good service and happy no i do not know yet if the problem has been resolved . god service i am sorry , i havent find out why my texting still costing money while i have oppted in 300texts free , and i hardly understand what your mean i was trying to upgrade and has a better offer from another provider , the difference was n't big but rather than help i was told to cancel my contract .not very helpful ! yep , i was kept waiting , then cut off and after the 3rd call ( repeating all security info ! ) did a young lady attend by business . 10 full answer not given.timelimit for data ? person was polite , helpful and did all i asked and what he said he would do because the customer service people do n't listen , they jump to conclusions i have been with xxx for several yrs and if ive had a problem customer care have resolved it every time and are always polite and patient regardless of however long its taken to solve and as a customer i always recomend xxx to my friends when i can , a big thankyou to all those involved in helping : ) ) xxxphone service is terrible i 'm paying for a service which reguarly has no signal will not be renewing my contract in february , you should compensate your customers when the have regular problems nope because ever time we call no one will sort out are problem and ship us from pilla to post i rang 1st time and she never recorded my call so i sang a 2nd time and that lady was very helpful but i still havent recieved my txt the girl was very freindly and helpful 4 sum time ur service has not been good .overthe new yr i could not get a signal when i was at my parents 4 nearly a month .nowi cant use my debit card 2 top up my fone im not happy to find out that i remain under my son 's contract who hs made me not 2 enjoy it , cos its always barred when he dasnt pay .i thot will b free 4rm this now following upgrading . i renewed my contract 5 months ago and your still messing me around on my new contract .do n't know why i reply to this because you never ever ever listen and admit you 've messed up and offer a sincere apology and no one actually sorts the problems out .your staff are very good at passing the buck .something i will remember next time i 'm due to renew .avoid xxx at all costs is committed to memory ! ! ! ! ! ! the advisor was xtreemly hdlpful and got my new handset working saving me a 40ml round trip bak 2 the shop helpful service helpful staff reasons were because the person i spoke to was helpful friendly and polite he was called kevin thanks i did not get what i wanted , as in i asked for a summary of how much it would cost to cancel my contract and the adviser was like 'o i do n't now ' and then i also asked for a down grade in my price plan in which he said i ca n't have one yet but i have already spoke to a sales rep in a xxxphone store and they informed me that i can down grade .it seemed the adviser could n't be bothered doing his job i also checked it out with other companys and they said the same as the sales rep in the store .i am very disapointed with xxxphone and once my contract expires i shall take my business else were , were i feel valued as a customer . the lady i spoke to was friendly throughout .she reassured me immediately that she 'd be able to help & stayed on the line to ensure the task was complete & that i was happy .did n't make a note of the lady 's name but she was happy & professional , understood immediately what i needed help with and sorted the issue without any fuss or repetition .she was based in warrington . i find the customer service team very friendly and excellent at dealing with any queries and problems that i have had .i highly recommend xxx . i got support from two persons .the first guy was good , not the second all ur services are **** i am extremely disappointed in your service help me sort it oll out nice :p because the woman who helped me was friendly , helpful and carried out the task in hand in a positive manner .many thanks the transaction was not completed . very friendly representative .very helpful . the guy who dealt with me was very knowledgable and was very helpful but not pushy so only reason for top marks is for the richard !on the downside i did get moved between departments and was on the phone about 7mins waiting to be transferred ive recently had a 85o bill ,which i feel u could let me know i was way over my bundle .soi prob will c|nsider leaving u when my contract is up .okdoky:-d just good service as usuall the handler was very helpful , chatty and very polite .the help that was given was for a different handset though and and even when the information was used in the only way it could be for my handset , it still did nothing to resolve the problem .but despite no useful help was given , the handler was outstanding in his efforts : ) excellent service .given with good information and in a pleasant and friendly manner the young lady i spoke to was polite and helpfull and i like xxxphone as a mobile service . for the 4th or 5th time in as many months ive had signal problems .this time and the last time round its been down for 4-5 days .i use my phone for work as im a self employed hgv driver and everytime im losing work through this problem .why 4-5 days before the problems dealt with ?when i call customer services im told the same story everytime and still have the problems .seriously considering changing networks if the current issue continues or it happens again . i would n't recommend xxx to any1 in my area because there is no 3g signal and most of today 's smart phones require a 3g signal , second my problem was handled quickly , thirdly the advisor was very helpful . pleased .however could not hear person very well due to their headset simply a good service . the service was explained and proposed a quick replacement of the sim , she was also polite and was able to advise and the best option exactly what i wanted was done quickly could i have me 25p call cost back for answering survey pls no. the girl involved was ultra professional and a jow to speak to still waiting for my internet activation . all questions and requests answered and fulfilled quickly phone call was quickly answered no wait .person i spoke to was polite and helped me with everything i needed when asked .great service thank you nothing for loyalty for being with u for years and four contract which will be ended within the next six months had to phone again to speak to someone else the ratings would have been higher for the fact that they could n't resolve my problem i avin trouble gettin internet because there was once a time when xxx was a the market leader , now , xxx 's customer service level is as diabolical the other network provider 's and this poor service does n't fit with my busy agenda . because i have been but i 'd difficulty with money at this present time and every occasion u have helped me no questions asked ,fantastic keep it up ,thank u cause i answered your questions the csr was knowledgable however xxx were unable to solve the issue .not impressed with xxx 's systems or the csr has no knowledge of xxx 's systems i was trying to send a multi media message to my girlfriend and the man said he would send the code by text to sort my problem , still waiting on text but he was professional and polite and im sure il get my text with code shortly advise on and change of call plan excellent .concerning change of handset was put though to 4 people but no clear answer my query was efficiently dealt with by friendly advisor because the advisor i had was fantastic very polite and efficient .she was also very friendly a pleasure to speak to . no service no she was gd my query was answered quickly and efficiently polite an friendly people who answered my question and dealt with my problem very personable agent .listened to what i said and played it back .she took an interest in my trip . well the lady on tthe phone was n't as helpful it was like i had to tel her wht to do , she did n't seem bothered to help ! phonecall was handled well but the service i wanted was not available . i should also add that i had to call because i have been trying to log into mine and my wifes accounts all weekend to be told that the service is down which is less than impressive no because nothing was resolved . i do n't think you value you 're long term customers excellent prompt service and a really nice and helpful guy . i upgraded my contract and was told a letter would be sent confirming this change .no letter has been received , and when i last spoke to someone i was told it was sent on the 24th .the person today tried to help but could n't see any recorder that it had been sent and did n't know about the deal . good service for a basic change of address + english speaking ` ) i recently switch price plan on advice of a sales consultant , only to discover my mobile internet was disabled .i have a blackberry which needs bb services for internet access .this was not explained .i phoned to get my mobile internet enabled , but i had to drop the call because i had meeting ; however no-one could continue the investigation and action , and simply call me back with a result .i was expected to stay on the line endlessly . good services not good service to be honest i do n't think your adviser did not no the answer to my question and he was a little rude i thought xxx always surplise agreat provider because i think that i was helped but the waiting time was very long happy i have just said the reason above why i am dissatisfied with your services i might look for another server when this contract is up he was helpful , see if phone will work with the device he is sending friendly , polite , helpful and always good value for money . help service and issue resolved . firstly my call was answered immediately , then all my questions where answered easily , even sending me a text with all i needed to know so that i can look and check the details whenever i need too , and most importantly the lady 'anne ' who i spoke to was pleasant , easy to understand and knowledgeable , so excellent thanks ! q1 initial contact - misinformed - phone not suitable .q2/q3 very helpful responses customer service was great , fixed my bill but just hoping its fixed properly this time ! ! ! hope i do n't need to fone up again next month and every month ! ! the reasons are obviously in your questhons .satisfying , polite and professional handling by the adviser simply happy with the service over the past 12yrs - thanks . the advisor was very helpful and managed to resolve my issue with very little time and effort ! i provided these high ratings because i had a technical problem that i had wasted a lot of my time trying to resolve myself .upon making the brief call to xxx , my problem was resolved by a knowledgful and friendly representative .many thanks .im grateful for being given the opportunity to provide praise where it is deserved through this questionaire , which is not only 'free ' , but evidence 's xxx 's efforts to be in touch with its customers . i have been a xxxphone customer for several years , h have accrued 700 points since freebies started at the end of last year and after trying to access them on my computer with great difficulty i rang customer care only to be fobbed off with a patronising person who in my opinion needs training in customer care , i hope i have not been charged for my reply not once did your representative ask why i was leaving nor try to keep me as a customer .all my previous mobile carriers had tried to keep my custom . the lady was polite , efficient and sorted my query quickly and without fuss .many thanks . yes , the original answerphone msg that was left i could barely understand her and she left the wrong number , the man that took the call after having to phone xxx to get put through had had no idea what he was doing , i was put on hold 3 times !in the end call was taking too long and i had to go into a meeting so had to hang up , my husband had to then call back and were not happy about the outcome my problem was not resolved and it feels that because i am pay as you go xxx could n't really give a **** ! !i thought changed which is why i came back to you .wish i had n't bloody bothered ! ! now i have to visit the store and receive more apathetic **** service ! ! no sorry was generally happy with service received although first advisor spoke to earlier in the day gave different advice ! ! i pay a lot of money for the 6 lines i have and seem to have you are useless .i have had this problem for a year and now you tell me it 's a manufacturer 's fault .and i 'm still waiting for hard copies of my december and january bills .you take out my money quick enough !i have two words for you ..... foxtrot oscar . the lady was polite and helpful .my problem was dealt with quickly but i need to wait until my next bill to see if the issue is resolved . i have been a xxxphone customer for many yrs and today i was treated quit badly and i am considering leaving xxxphone satisfied with everthing that i asked for . same problem 4 different solutions none worked going to your shop to-morrow either get it sorted or cancel contract good service as i have told u before i requested help into sending and recieving picures but obviosuly no one is reading my return texts .will get it done in shop first time in town . i 'd rang afew time 's and had been told the same information but the last person i spoke to took the time to look into my problem . i was happy with all the help .just wish we could of found how to make it cheaper for me . satisfied basicallx because i was passed from one person to another none of which took ownership or used initiative hence why the issue is unresolved based on this experience i was completely satisfied with the service provided .i had a question that was answered for me without having to wait for ages .thank you 7 mainly as the lady was helpful she was polite and did what i needed doing very helpful & geniune operator no and please no more texts 7 courteous reply to xxx request very helpful and quick the advisor was very helpful and polite , he was friendly and handled my call quickly and easily been with xxx six years or more info given promptly and reasons given i have had 4 phones that failed to work .check my records i wanted you to stop the text messages just overall answered my questions although the advisor helped move my bill datr they were unable to say if it had been moved from this month . i called up regarding issues with my insurance company as they want proof of purchase of the phone i 'm claiming against , i called up asking for this and the advisor was more than happy to get this for me , she was extremely helpful and said she would get this fixed for me by e-mail ad i have already requested this info by post but not arrived yet and i needed this asap although e-mailing this info is n't standard procedure the advisor went the extra mile to get what i needed , great customer service ! ! excellent service when i manage to get a signal .signal availability deteriorated badly in past 8 weeks because the advisor gave me the service that 's expected .he was friendly , helpful and very clear in his information . 5 brilliant service all round david was very pleasant and took his time to sort out the problem wasnt that satisfied with the persons attitude who delt with me poor customer service and failing to meet the standards expected . polite , pleasant and efficient service .very curtious adviser . the tech man and the sales man were both knowledgeable and helpful . xxx does n't respond to genuine customer concerns .....or deal fairly or honestly with its customers .....only interested in short term maximisation of its profits ! very helpful and he solved my problem . happy with service given he answered my questions promptly very nice person and professional i am still waiting for a refund from a problem i reported on the 13th jan . to make matters worse you the overcharged me again this month .i have copied in the response from the 13th below .i sure if i did not pay you for 4 weeks then you might be upset too .i am at the end of my contract and initially i wanted to renew but this is getting beyond a joke .from 13/1/11 the operator was very helpful and dealt will my request quickly .i would be not sure to recommend xxx to a friend as i have been overcharged 4 months running for a phone i do n't have and all i got was sorry .i have been a loyal customer for ten years until now and before i would have recommended you to anyone . erm just that sum times my bill is dead expensive .i find that compared to other networks xxx is the most expensive ! ! .but im happy wiv u guys atm . very helpful and polite assistance .sorted everything i needed to do .top marks to the gentleman that i spoke to above average ratings for an above average service . because the lady dealing with me was u very polite and dealt with the situation promptly been a loyal customer and have been offered deals for family and friends and har to work too hard at getting a good deal for myself .phone was `dispatched ` and then it was n't ?( do n't say it is available if it is n't ) still waiting for the text to say it is on the way ! very quick and pleasant . great service and helpful staff . he was professional and clear on the offers available - showed excellent customer service skills - unfortunately the deal was not good enough offered by xxx or i would have gone with you ! ! thanks anyway ! ! ! despite being rather annoyed at the incorrect information given to me by other xxx employees in the last couple of months , the lady i spoke to on the phone was very helpful and explained things to me very clearly .if only all your employees were so informative and polite ! the advisor answered my questions efficiently , just was quoted different to what i was quoted before xmas on one of the mobiles we have listed with xxx brilliant customer service skills from adviser and query answered perfectly its taken nearly a week but finally sorted now ..generally call is answered swiftly so service is gd . good service but took while to get through reason being ,the member of staff was pleasant ,efficiant ,polite,got the job done ,thank you , the wrong mobile number was changed my business has been disrupted losses incurred , no one has been able to resolve my issues or give me a reasonable xplanation . the person was helpful but i do n't believe the info i was given is correct she was very helpful .first rate service .thank u . advisors have misguided us . no many talk but no solution very bad after care terrible . i enquired about a freedom freebie and the advisor i was speaking to was very friendly and helpfull as he helped me pick a freebie tht was suitable for what i needed . i have to waste my minutes on agents who do not explain themselves properly ,therefore , i waste minutes , & money ,sorting necessary problems out . good info . the person i spoke to was pleasant polite and efficient sensed slight nervousness but good service . being passed onto diff .departments not having one person who could deal with both my questions , not hearing clearly & strugglg to understand diff accents . 0 because despite 3 calls today i have got nowhere and am changing network as soon as i can .your tech people are clueless . easy service i was generally pleased with the way my enquiry was handled . i been with xxx for quite some time and i also put my family on it and we are all happy with the servis thank you it was ok but still waitin on what a asked for to come through !pic settins !that was 4 hours ago after about 10 months of calling into various xxx shops , my phone is still unable to send or receive picture messages .my phone was perfect until i changed to contract .why after all this time has my problem still not been resolved ? ? ? because i was your customer and i have signal everywhere . q1 . took a little longer than it might have . . . . q2 .problem was resolved to my complete satisfaction . . . . q3 .unhappy with 25p charge to sort out a situation which was not of my making . polite , and very helpful because you did not help that well !but other wise you are a good network my reasons are my problems are never resolved i 'm told that they will be sorted but you never follow throw and i 'm tried of being transferred from one department to the next and the next and still nothing is sorted ! i was given excellent help ive never had any problems with xxx the advisor was very helpful , and informative , and advised me against making changes which would not benefit me at this moment in time .she was very polite and i was happy with the service provided dont understand 0 no very polite @ put me at ease when asking questions . operator promised to send me settings for outgoing email as xxx 360 has stopped , and they never came .very diss appoint the boy on the phone today was very helpful but i 'm unhappy with xxxs overall customer service very happy customer everything sorted really quickly thankyou very good because i was pleased to get the problem sorted because i 'm still waiting 4 the message 2 say i can recieve pictures all good and very efficient you produced a incorrect bill and no one knows why and how it was made . 10 8 because my problem was solved quickly and with good service the advisor was good , but i did n't get the answer i wanted , so i want to switch provider . i received a highly satisfactory service .your advisor dealt with me with s polite and friendly manner .my queries were dealt with quickly and efficiently receiving notifications daily that you will be charged a daily roaming fee when in fact i have signed up for monthly roaming plan .informed that this is fault of your system and ca n't be switched off .not impressed , customer service representative appeared to care less . the advisor helped resolve my issues very quickly and was constantly reassuring me i have had no reason to complain in all the years ive been with you **** customer service .spoke to 6 different support staff who told me 6 different things . i was not impressed with the attitude of the adviser ! how many times do i have to complain about your failure to send me a paper invoice after many complaints and texts , you just ignore and refuse to give me hq telephone number . just that its the best network the serviced are fantastic the people that have helped me today were very nice it just the best network very pleased no i carnt be botherd sorry information given was , in the main , clear . i got my answer , but i should of had it 4 months ago yes , because everything i asked and needed she helped me with . was happy with the person that dealt with my querie they had a very pleasant manner and were quick in dealing with my enquiry helpful , friendly and sorted my problem . that 's wat i felt i was happy with the service it is shame and humiliation being xxx customer constant cheating very polite got straight to the point excellent service .query resolved .great customer service . i asked for info on my bill , and to make a payment , after that i needed to set up new payment details .adviser was extremely helpful : ) thanks .finally , please could you tell us the reasons for your ratings ? no commuications between help line and staff discount : '( the advisor was excellent however i wo n't find out if the problem is solved until i can get to a public wifi connection because all question were answered and solved the operator at the end of the line was very polite and very helpful and very efficant nothing was to much trouble bravo voderfone resolved my problems at 1st time of asking and received nice service because i have had poor very poor service in the past with expensive bills > :o the member of staff i just spoke to was particularly polite and extremely helpful .very nice chapindeed . very helpful and cheerful .i think he should be promoted ! ! ! ! the option i wanted has been discontinued . happy wi the service she was polite helpful and answered all my problems with no fuss all questions answered succinctly and politely guy was really helpful but system is n't working properly no all questions handled efficiently i got the help and advice i needed been with xxx a long time the young man n woman were very polte n tried there best but problem still needs sorting just waiting on new chip 2 see if that does the job a quick .solution to my question also followed with text explanation .alsoan accent i could understand sory no the advisor was excellent ,he took the time to resolve my problem ,he was really helpful very happy with service .efficient call centre staff and good value for money . good customer service , just not sure my issue was resolved . i have n't the time , thanks , bye you are ripping me off and not letting me do anything about it cheers i always have to phone twice to make sure that what has deem done .its never been done the first time .might as well talk to a wall .good job they dont work for me . made two phone calls .secondwas a lovely man , first didnt seem as though she wanted to b on the phone on a whole you are a good company the man i spoke to was very pleasent and helpful but i would of liked a early upgrade considering how much i have spent with you over the past 4 years on this contract and being a customer of yours for 8 in all my husband as just passed away the phone is in is name , the lady i spoke to was very helpful and very nice i have been loyal customer of xxx for nearly over 5 years and paid my bills on time but i was treated very badly as i have still not been sent my iphone for nearly two months .i will not be upgrading or continuing with xxx once my contract expires . very helpful .and friendly .nothing was too much trouble .fantastic customer service by the operator naomi .will recommend xxx to many people i would need to speak with u as too involved to text excellent advisor adviser was highly professional and sorted out my issue happy with the customer service o no if u want to ring me i will tell you the reason for my ratings is that i thought the woman that i spoke 2 was most helpfull and quick in helping me with my problame although the person i spoke too was pleasant and informative , i felt we were misinformed in the xxx store .we were told the new sim card installed in my wifes phone could be switched to pay as you go from contract .your member of staff said this is not possible and we need to buy a new sim card . advisor very helpful ,dealt with my query quickly i like the service so... yes , i was having trouble topping up my credit from spain .and a man came on from xxx and helped .topped up my phone now and have contact again !cheers ! i think these are fair ratings for the service i received . i received all the information i needed the lady seemed not to grasp the nature of my problem .did not ask any questions back .hopefully a visit to my local store will resolve my problem . i spoke to someone that new what they were done and they could speak and understand english ats the way a thought m call was dealt with i asked something and told me wrong thing where when ive called b4 was happy with help still didnt find out what i need not good thinking of changing network as i cant get what i pay 4 operator did not resolve my queries and referred me back to branch - which is difficult for me to get to the guy was nice and helpful as a business customer time is never on myside , hence when l have a problem l just want it fixed .angie was able to do just that , she took responsibility and was empathetic with how it must be frustrating having to repeat myself on the phone to clients etc .as l said l am happy to do a testimonial as l think the average business person faced with a similar situation just needs a solution .my email trevor.mapondera@nurselinehealthcare .com all team was always very helpfull and kind ur advisor was very helpful and polite cheers good service overall .dealt with my issue . because this is a problem that has been going for so long and after making numerous calls i 'm still being told the same things that do n't work ! good service the person i spoke to was very polite and dealt with my enquiry very quickly there 's a problem with the system .even though i do n't have internet on my phone , still it keeps charging me for that every single day .the lady i spoke to today said that it 'd fixed and she left a note too .let 's see what happens .it 's not the first time when something goes with the software and i pay for it . they was very helpfull and polite to me and i appreciated everything they did for me . because i had excellent service the service i received was excellent and although the adviser helped as much as he could , my problem was not resolved mainly because i got told diferent things by different pple if u go bak and lk at the mesages u wil hear wot was said things are always not your fault , always nothing you can do , when requests are not carried out you deny not being asked all tho your calls are recorded and when a cap put on its always over and never under more profit for xxxphone !you take advantage of your customers who take out contracts for teenagers knowing they will go over budget .cannot wait for my contracts to end .well done on your customer relations over profit and not long term business so much for being a valued customer your words not mine ! dey helpt quickly with quality i 've had a few problems that do n't get resolved leaving me frustrated and sumtimes angry great service , product knowledge and helpfulness 8 = had problems with xxxphone laptop previously .10 = todays information was what i wanted to solve my problem and 10 = the representative was very helpful , listened to my query and resolved the problem and very polite call was answered quickly with all the options considered updated acct straight away and a goodwill refund into the bargain and he was lovely and polite thought it could have been explained instead of just giving the answer staff member was great as always good service very helpful answered my questions and more you have cut off my broadband service by being misleading 10 got nothing sorted out . i rang to discuss the high bill for january and was transferred twice without being given explanation so i had to go through it all again .my husband and i were both confused at what the advisor explained .i asked him to email all the calls i 've made in january as i 'm disputing the amount of calls as was told i 'd gone over by 300 minutes he did not sound very clear . guy handling was patient and considerate .problem arose however due to billing mess due to xxx billing system being **** phone ok was issue with email account access she gave me info needed the girl who took my call today fixed two previous xxx customer service failures did n't offer me the deal i wanted so will have to look elsewhere woman v helpful .xxx products so confusing i keep getting different answers and advice as to how xxx passport is charged .this lady gave told me i.an only ring out for 60 mins before being charged .previous advisor said i gave an call for unlimited time using v f passport as the minutes come out of my package .also i am still not entirely clear why my bills are so high but this was somewhat clarified . i spent a lot of money abrord on this phone no discount for being loyal customer going on contract but it mite not b with voderphone as explained in question 1 the problem that i reported with my phone has not been resolved . because i have had a lot of trouble and wish i never had a contract with you the customer services rep was unable to resolve my issue initially resulting in me spending a lot of time on hold .the issue arose because of incorrect information provided previously by xxx customer services .each time i log in to my on line account something is not working properly or the information has changed without information as to why .in the last 2-3 months i have found the service increasing frustrating and am considering leaving once my current contract expires . ad nothin bt trubl with phone your the best answered my questions satisfacturally with a pleasant manner . the reason i gave 0 for q 1 was that no one in the shop or at customer services appeared able or willing to help with my problem they did exactly what i wanted them to do i have been trying to get another line through xxx for three months i understand i was unemployed but i pay more than 80 per week it 's pathetic and i would rather go to 02 and get my three lines more fool you .i 'm ending my contracts with yourselfs i was passed from advisor to advisor 3 times and i 'd give a higher rating if i could upgrade my phone i ca n't get access to my january bill .this is my second phone call about it .i was asked for my password so they could look my account ! ! because helpful and listened and nearly sorted out my bill and polite query was sorted out easily and quickly thanks no sums just do n't add up and staff not very clued in ! because ur worker was really nice n spoke to me in a nice and police manner i think it is a good service expected negative response with aims of further complaints but got the opposite , well done xxxphone no call backs when promised treated **** as allways from u wish could get out of contracts dont know y i reply 2 this text because nothing will change paul was really helpful , did n't rush me & genuinely wanted to ensure i picked best phone & package for me , this was obvious .lovely manner .all the staff were friendly .i will not hesitate to recommend paul to my friends & family .ann margaret the advisor that i recently spoke to was very helpful and english which unfortunately i feel makes a difference .i am unsure though as to whether i would use xxx because of the amount of hassle i have had . it was a smooth transaction q3 - the agent was very efficient in handling the quuestion and she also obtained confirmation from a colleague to her correct answer .q2 - the customer care process handled my question effectivelyq1 - where xxx failed to meet this customer 's expectation .i had inadvetently deleted a voice mail and was looking for undo option !realising that it is not posibble to do from my end , thought that support may be able to do something at backend .alas , such facility apparantly not available .i think it should be possible to undo such a mistake for a short period say 1 hour .i marked xxx down for this reason .hope you 'll find above useful .tom ghazi 191 put me thru to the business section and i had to b transfered .the guy i spoke to was n't sure what i wanted and i was on hold some time and i 'm still waiting for my sim which i was told would b here yesterday ! at the moment my concern has not been dealt in a way which i am happy with and xxxph|ne southampton store have not called me back as promised great service problem sorted 10 always a great service unlike other large companies you look after your long standing customers so keep the good customer relations loyalty i 'm happy with my ongoing service with xxx and any problems i have get resolved quit quickly . the person i spoke too was informative and could answer my questions although i had to hold for a while because i did not get the service required and it cost me money the petson i spoke to was a bit rude overall happy 4 questions and no ratings coz i dunno what ur tlking bout no the phone call was quick and the handles very friendly and efficient , finding the info i needed quickly . because i got a very good solution to my problem . the time i had to wait someone to answer the call and the first adviser could not solve the problem and had to pass on to a second adviser .also the problem had to be explained to both adviser . would recommend xxxphone but cld not get deal we wanted .wldntphone me back as was too busy and customers shouldnt have to decide then and there or lose an offer . my call was delt with efficiency and speed reason being not been able to use my phone all day !i got no apology and had to ask for the price of the call to be recredited your staff were extremely polite and helpful especially the scottish man .i ca n't remember his name . im very pleased with the service provided by this particular adviser .she was efficient and competent , very polite , resolved the problem and gave clear explanation where needed the person listened 2 my concerns and talked me thru possibilities .was mindful of how long i have been a customer owned the mistakes that appeared 2 have been made .amended the errors and left me feeling valued as a customer .he took time and i felt that i had as good service as i have had in store .i have felt in the past that all your operators are not necessarily as efficient as the one today but this experience means i will stay with xxxphone for the moment . . because i was told that i would recieve close to 200 pound and now it 's a difference of 135 pound .veryunhappy no do n't push your luck on both attempts the operator cut the call off i found i was repeating myself and the last three call have been related to the same topic ... xxxfonde were quick to take my money upon taking out a second line but now i need help no one can help me i ca n't wait to be out of contract ! ! it 's a very good service it felt like i did n't get the answers i was looking for and seemed like no one knew the answers to my questions or how to help me polite efficient friendly and a pleasure to talk to . a good responce .from your .team to my problem your website has erased my account when i logged in it wo n't allow me to be administrator frustrating to say the least phone still broken signal still being lost and using my old phone no resolve changing companies once i can ......... no r polite , knowlegeable and helpful very helpful and nice young man i gave a 7 and not a 10 because i was n't allowed to have the option of a new handset only a repair .a 9 for the operator he tried to get a little leeway by asking if the phone has the same fault when it comes back from repair i can get a replacement .even if its the same make and model . excellent service because i have send the text 2 times but the matter were not done .i called now and problem finished on the dot . great service , did what you could i had an exellent customer service agent problems are still not fixed but very satisfied with the operated who handle my call problem was resolved . it was a very good service phoned earlier got the impression with yr adviser was n't interested in my call could n't wait to get me off phone did n't even ask any security questions and did n't log on so i had to call again the 2nd call i will say a lot better because the service was good but i did n't get everything i needed no accent some times hard to under stand & if cut off you should phone me back to get the same person . i was very pleased with the way myquery was dealtwith 10 always get good and fast customer response and friendly staff he answered everything i asked him n was very helpful very nice , calm , and understanding - also very helpful and took away my worries good service and quick response service-wise the representative tried to be helpful , yet my questions were not entirely resolved and i was told to visit a xxx shop to attend to my query .however , when i visited the shop , they told me to call customer service .this is probably a general management issue , but the distribution of responsibilities at xxx needs some improvement . issue dealt with promptly and courteously . i have been through 8 blackberries and it is ridiculous that all xxx can do about this is send me another broken one !but the people on the phones are nice i 've been a xxx customer for a number of years i 've recently took contract out for my daughter but i 've not been happy with the customer service i 've had over the last month so i will not be reviewing my existing contract & my daughters overall i 'm very satisfied with the service i get from xxx , unfortunatly the problem i am experiating has happened before & i rely on my 4 work & i 'm missing calls & msgs . phoned spoke to an advisor got cut off after 18 mins .spoke to 4 people and all i got back was you blaming the carphone warehousei have no choice as my new contract is with you but will not use you again and wont recommend you to anyone . advisor answered my questions clearly and quickly .upgrade was straight forward .i just hope the bold 9900 performs as well as my 9700 ! xxx always seems to let me down and although the staff are usually nice on the phone , the company is seriously lacking when it comesto internal communication between staff & their ability to carry out requests from customers i think 9 out of 10 is a good score !i 'm happy with the service provided took three calls to get the matter resolved 6 on the recommending of xxx as i do n't rate the services i recieve that highly .8 on the rating for call as she answered my question but the problem still exists and i have to in to a shop to resolve it .the person who took the call got 10 because she did all she could as she has to work within restrictions set out by xxx . because i think u the best mobile company 0 no there always help full and very nice the operator really wemy ouy of her way to help good customer service , still waiting for vouchers . she was excellent efficient polite and problem resolved . i still havent got the settings i asked for and todays call was the 2nd time i gave asked for them very helpful better than tesco sorted our problem still waiting for callback which was promised & still waiting even now as i text i only gave the adviser 8 as i felt i had to push him to find an answer to my query .he did eventually but initially got it wrong slow interaction , lack i explanation and inability to resolve the issue . promt efficient & very helpful lady with a very pleasing manner.if i were you i would hang on to her . any need in theses messages everytime you ring up , i choose them ratings beacause i just wanted the messeges to stop i was misinformed by a xxx member of staff instore .as a result i have not received a 20 % discount i was told i would .i now have to go back to the store to speak to this member of staff to see what he is going to do .not happy ! very loyal customer and find xxx extremely food to be with and always had a good word to say but on this occasion i have online searched and found better deals starting as a new customer elsewhere ! good service having recently upgraded to a smart phone i have made a few mistakes re wifi etc which resulted in unexpected charges , both your retail shop and business centre were most helpful and understanding .thank you rpcw i was very happy with the adviser i spoke to . because the man matt was very nice amd polite ,but my internet still not working ! because i was satisfied the reason for the ratings is that for 6 months now i have had a phone that does not work .when i initially rang up about the issue i was told that there is nothing xxx could do by a very unhelpful lady .i have now been on a business contract for 6 months with a phone that is not reliable and when i require an upgrade the deal xxx can offer me is not comparable to other providers .i would expect some kind of compensation on my upgrade for the ill advise i have been given with my current phone to consider staying with xxx . 72 mins on the phone , 4 emails and live chat for nobody to tell me what procedure for returning a sure signal box purchased from xxx web site plus 2 calls where i was cut off .really rubbish service considering i 'm a business customer i rang for help with my mum phone both of us will be leaving xxx when contracts are up x on the many occasions i have needed help or advice even when in ireland i have always been dealt with professionally with humour and feel your customer service team is a credit to your organisation .i have been with you since 1999 . the person who dealt with my query was very good and polite , also he answered all my questions .as for recommending xxx , i have been with you for years and have all my family with you .very pleased with xxx service . easy question perfectly answered operator was beyond anyone i have ever spoken to from xxxphone .prompt and problem focused .polite and friendly excellent ! very lovely friendly assistant , but problem not solved wanted to change phone you charge to much roaming rip off , advisor was fair but did n't go out of way to compensate . because of the service i recived happy with xxx the operator l spoke to was excellent .her name was victoria and she explained everything to me in an efficient and extremely pleasant manner . i had a terrible trouble with my upgrade and thanks to the xxx team they have sorted it for me ,they do a fantastic job ,ps xxx should not use third partys for upgrades as this is what causes problems for your loyal customers . he actually took the trouble to go to your collections team to sort out the problem - which they did no the bloke was nice 2 talk 2 and understood what i was tryin 2 explain i have asked and asked for help but do n't get it .i will not renew contract you asked me q3 - 5 for the first 2 and 10 for the 3rd one , he knew exactly what he was doing straight away . my question was answered satisfactory and in a professional manner i am always getting good customer service . all have the service has been great .coudlnt ask for a better network xxx does n't offer free internet which is neanderthal .there are networks that do and xxx will lose out if nothing changes . i do n't want a password to check my voicemail abroad .i was told i need to have a password .this is disappointing however the lady who handled my query handled my call well . because my phone call was delt with swiftly and with no messing around and was given good straight forward advice . kerry was great on the telephone , 100 % , thanks for her help ! i have sent my phone for repare numerouse times and it is still not working and no offer ov replasement he gave me help with my question quick and was polite cant find out if he was right until tomorrow i rang to potentially renew my contract but was only offered same contract to sign up for 2 more years , nothing more competitive .the ( very basic ) phone i wanted you do n't have anymore , despite it being on website .was promised an email with details of other nokia phones available to me but nothing received .so i will now check other mobile providers because the person was n't very helpful not now !i just ate and am knackered ! ! good service ....problem solved ! ! everything i needed to know was answered . very good service xxx are very understanding took a long time , did not fully resolve problem , ended up having to wipe handset and reinstall everything . cause xxx people are donsand very nice and polite as well and very helpful xx the advisor , rachel was very nice and helpful ! excellent customer service from xxx usually .today there were some delays but service was otherwise very good . i dont no polite and helpful but problem not sorted even though claimed was .another person sorted it 2nite . no. my question was answered swiftly and accurately , the agent went the extra mile to fix a small issue and i found him very helpful .all in all i was more satisfied than i intended to be . i just like to think xxx is the number 1 mobile phone provider and they have friendly staff ! ! ! just friendly helpful advice because they were very helpful and i solved my problem ! yes .the 1st advisor was very good an dont like my handset and i cant change it very efficient polite smooth service by the lady that took the call . very helpful , seemed like a nice guy went out off his way to help very polite . 8 the man i spoke to was really helpful , patient and took his time to sort out the right packages for me . i have always had excellent service each time i have called your billing department have worked really well with me when things have been tough !an excellent service thank you good , prompt answers , all the information i needed . short call .went fine helpful she was just really nice and friendly to talk to and i wish all xxx advisors had her warm telephone manner .hope i get her next time ... two thumbs up :-) it took a very long time to resolve the issue initially was passed over a lot and was given different answers and explanations .however every person i spoke with was extremely polite and the recent resolution was handled very professionally , courteously and quickly she could have been a little more patient and clearer in her explanation im always happy with this company as they are friendly and very helpful friendly , helpful and polite .they rectified problem on my bill quickly and easily .they were very clear with everything ! yeah the advisor was polite and handled my enquiry fast , while keeping me up to date with what he was doing query not resolved got all my queries sorted nicely n efficiently . girl answering phone didnt seem that interested in helping me-she gave me info,but wasnt particularly friendly .she also had a very thick accent and was muffled when she answered the phone .she sounded a bit fed up . very helpul and knowledgable advisor by name of debbie , with a cheerful manner amanda was a great help 2 me . any problem i have had has always been explained wig no hassles very good service clear and concise advice given . loads of problems wiv network etc will be hopin to end my contract asap very disappointed that feedback requested before ihave had answer to problem i felt the young lady made me feel at ease and dealt with me like i was some one inportant good service thank you due to the level of service shown by your advisor i felt he should be highly complemented ask my issue was n't solved i told the employee i might loose them as my phone drops service ( which it did ) they said they would call be back but never did . the service was prompt . i think the whole mix up was a bit annoying but i am happy it was delt with well nice and friendly advice simple answers to questions very good service always has been that is why i stay with xxx ! ! ! good support analyst. . clear voice with a good mannerism and clarity exceptional service the consultant sorted my enquiry within a matter of minutes and with a great result .thank you . because i waisted about half an hours credit being put thru to about 4 different departments and still dhdnt get the probkem resolved ,sthk wahthng 4 somenone to get back to me ! nice lady on the phone - the services available however is a let down .why am i not able to tether my iphone to my laptop ?apparently it 's not allowed .computer / xxx says no . good coverage by xxx but i 'll be returning to o2 when contract expires . no for the fourth time it wasnt me , ask one more time and im going to get angry and start sending you nasty messages all ver well handled and efficient .my only problems are my that my calls keep getting dropped and my signal keeps disappearing the person i spoke to was really helpful and my problem has now been sorted very happy with the service thanks the guy who took my payment was ok .the bloke in the insurance claim dept was very unhelpful , and i feel frustrated the insurance policy was mis-sold to me quick answer , quick to determine response needed , only passed on once and action decided . i always receive a great service from xxx i beer have any problems good .service very helpfull service was qwick+easy 2 use xxx seem 's to care about their customers ,which i like . she was very pleasant unable to give me an explanation of the recently received 9774 messages because u neaver solived my problem excellent customer service for a pensioner new to smart phones ! ! good service the young man was patient and explained so i understood ,and did n't try to rush me ,vg service ,and sorted my problem , the person was very cooperative and provided precise information well i think the person was great but annoyed that i ca n't get a mobile account :( wen even tho i 'm on my ex 's i pay the bill so do n't see why i ca n't have one i know my credit rating is n't great but i know ppl with way worse n they can get a phone !i always thought u had to have bad credit to build gd credit , i just feel as tho i have n't been able to try :( i 've been ringin up 4 internet settin un still cant get them over the last year i have not been satisfied with the handling of an ongoing complaint over billing .today i enquired as to cancelling my contract and was simply advised to send an email rather than asking how they can help or what the issues were .you can save my business should you wish by contacting or i will be providing written notification . the service was good and efficient i was happy with the service i got it was difficult to get in touch with the service , they did n't seem to understand what i wanted , did n't friendly at all . very pleased with a service and will save me money in the long run 1q . xxx is expensive compare to others .the phone network is too slow .the service is not that good .2q about the queries , i asked the adviser twice to make some changes into my account they did n't do it .i 'm losing money because of them .they do n't do what they 've been asked to do , i 'm not very happy with the service .3q about the adviser they take long time to sort out things we have to wait for long time it wastes our times as well .they give a word but they do n't do it .it 's like they do it intentionally as it has happened to me twice with different person but with the same problem .i had a bad experience with xxx i hope it wo n't happen in future so that i have to cancel the 2 years contract .i hope that you take the comments into consideration and will improve the customer service a lot better .thanks sorted problem without any hasel .i asked and it was done . i was given great service and a product that is exactly what i need from a phone you are really helpfull , you get back to me all the time and quick . the person on the phone was extremely helpful and listened to every thing i had to say and explained everything that he was doing and what was going to happen i am very unhappy as i have had the bold 9900 replaced 5 times .always a problem with the phone and my bill is always going up and i am the one that has to suffer all the time ! i have never had a problem eith the service and when i have phoned about anything it was sorted out first re recommendation i find xxx has very poor signal coverage ..i feel the other scores being high say it all . he was very helpful and gave me great advice which i carried out and have now resolved the problem friendly & efficient service xxx has a good costumer service and works 9 times out of 10 ! ! professional understanding & sympathetic to my needs .matter resolved to my need .keep up good work ! the adviser was polite and helpful and got everything done i required waiting for a customer service to answer for 10 minutes excellent service your systems are horrible , cannot handle simple billing questions . just check the number of times i have been connected this evening ..one of the most frustrating evenings i have had ! ! was cut off 1st tim & had 2 fon again .both operatives were helpful but did nnt acheive outcome i was expecting . friendly staff and good customer service your representative was friendly and very efficient .he dealt with my request in a very helpful way . very clear and polite the reason for my ratings is that everytime i phoned the customer care line , the call kept failine everytime one of your team answered , seriously thinking of leaving you for another network :( i have returned my phone in contract duration virtually every time since 2005 .every time it has had water traces inside .every time i have tried more and more to keep it dry .this leads me to think that there is somethin strange going on .i will b reporting this instance to trading standards and i will not b recommending xxx to my friends .in fact i will b doing the exact opposite .i will not be upgrading my contract next time and i will certainly b cancelling both of my numbers .thanks for your questions .i hope that your service will improve my questions where answerd straight forward by somebody who spoke english and iam very happy with service thankyou xxx : ) excellent customer service . jamie who i spoke too was very good and made the effort to do what i needed there and then also gave me some money back your service and your net work is the best . he was very helpful , clear and knowledgeable . it 's annoying to have had to call so many times to resolve an issue but good when u have a reliable member of staff like tonight , who actually resolves it at last . well i was happy with the way i got spoke to but i 'm not happy that i have to keep topping up for my family pack to reactive when my credit keeps getting taken . they were made for the young girl that helped us not for the position that xxx put us in operators were helpful and pleasant and service i get is usually good .only issue i have is with too many menu options and some of them only giving an automated response .when your query does n't fit the options it is hard to get put through to an agent . assistant was very helpful reassuring professional and courteous . disappointed that my iphone data plan does n't automatically come with unlimited data . i love xxx alway been with xxx and happy with them customer services answered exactly what i needed to know . i was told i have to wait 3 weeks to get a replacement bill as i had n't received one .one net product is brilliant the service to back it up is more than terrible answered all my questions fully with good explanation . minimal waiting time and knowledgable staff that i could understand . no the advisor was really helpful and went out of his way to compnsate my call and advise me to ring my bank which is something i would not have picked up on for a few days all my questions were answered no i am just still waiting for my network signal problem be fixed . yes , your representative was friendly , patient , clear and allowed me the time to digest the information .she gave me useful tips and put my mind at rest .very pleased . the assistant on the phone was very helpful and tried to find a solution my problem , honest and truthful .quick reply , quick service . your customer relations person was very helpful and friendly the reasons are , my query has to wait for 24hrs to be resolved while u guys can mek mani my questions were answered x excellent service which lowered my overall costs as i wanted too .adviser v helpful explaining all the different options and called back when the line dropped off iv had a xxx for more than ten years i have xxx family so all three of my children have xxx phones most of my friends and family our on xxx and the man i spoke to tonight was very helpful with the problem i had good salesperson i do n't think that xxx is the best i think its expensive , however the lady i just spoke to was very help full and polite the adviser went the extra mile to help me out and was extremely polite and understanding . i find xxx always extremely helpful to any problems ihave and the assistants are always very polite and obliging can't ai n't got time for that train your staff to do warm call handovers ! ! very frustrating ! ! made me very irate .ridiculous having to repeat myself ! ! also a consultant snapping at a customer does not make a happy customer ! ! ! ! ! because they did everything i asked and nothing else great advice - understood my needs - issue resolved not happy with the way my account has moved to plusnet they only send emails for information which i will never receive !very poor service from xxx in my opinion i have made a big mistake and want to come back to xxx . . .i have been on use phone to talk talk mobile services for over 2 hours and an still on further forward . delt with quickly n helpfully . the 2nd adviser was more understanding about my problem and quickly resolved it because she listened and went out of her way to try to get me a new model of phone and then there was no pressure for me to make a decision . a good friendly service and dealt with problem quickly yes i had a man called george put the fone down on me karen was helpfull bu my problem not solved nice lady when u want to check ur balance they will not show u .finally i got tomuch extra bill . my query was answered efficiently and helpfully i have no billaq u stopped it and i cant check what im payin for .andi cant set up my account on line ..a problen which u said u wovld call me and sort it out .u didnt ..u prnmise so much and dont deliver whaj u say ..u say u are the best network yet look how u trdbt your customers .i have been with u for 10 yrr and gnt my fam to go on xxx ,.whaja joke the service is outstanding been with vodophone for yrs very very helpful & nothing 2 much .reason why i am still with u .thanks . very helpful service and sorted out my problem efficiently and politely customer service was great , but could n't help me on this occasion get things sorted straight away no could not get answer on call . you always able to help me come to come to some a advisor was polite and attentive very knowledgeable and helpful staff who solved the questions immediately . the advisor handled my enquiry very well .and was very helpful carphone warehouse told me to ring xxx to decrease my monthly subscription but customer service rep.from xxx told me to go back to carphone warehouse - suddenly not possible to decrease which means conflicting advice to me what to do . answered quickly and problem solved , good service , done quickly just had to pay twice 4 the phone call acording to my balance instead of a refund not amused professional customer service the advisor was very pleasant .the web site isnt the most user friendly .and i will look forward to seeing if my query is resolved not providing correct or helpfull information and not offering reasonable solutions or advice my problem has not been resolved staff are very misleading would not reccomend xxx thoroughly helpful , a pleasure to deal with ! ! no comment poor technical help and after sale care .no confidence in anyone i spoke to . you said three that was 4 so no its about lisening and try to sort wich some time is difficult helpful but problem not solved yet . im not at all happy about lack of help agent had no clue about international options . problem fixed im had problem and couldnt remove him frm pack and she really helped me out by gettin him taken off xxx allways provide me with the best services ever !and also understand me as a customer ! i asked for my pay out fee .i was given a fee , then i asked could xxx match the plan of a network .was told they cant .i will be changing network . cut off when transferred to technical dept . well handled call , highly trained advisor and overall competency impressive perfect customer service ! !i love xxx ! it took more time to find contact details and get to the right dept than the job cos i rang up earlier cos i did the credit and ur credit gave us a very good option by giving me my credit bacl and that satisified me no got answers that i wanted plus politeness i had a problem and it was dealt with in minutes i spoke to tom who was great as was jess who sorted out a refund for me welldone xxx ! i have rang 5 times to sort my phone out which i might add is a xxx 550 i kept being told i would get the settings sent by txt but the only txt i got was asking me how you did and on my last call was told that you dont have information about this phone and that i will need to go to the shop to get it sorted . i called earlier today and was assured the voicemail was redirected to third party system .it was n't .voicemail no longer kicks in and the phone call ends with a long tone .a call tonight assured me all was well but then put through to someone who could n't assist , as the one net express team were closed .at 6:30 ? all my queries and concerns were answered professionally and any issues resolved . xxx staff are always helpful ,apart from technical team ... my problem wasnt resolved 2day but was pointed in the right direction ..also had the charge of phone call refunded as xxx couldnt help me with the problem over the phone ! poor customer service for all . mr anthony harrison told me clearly only 75p connect fee from abroad no other fee .can still use my minutes abroad thanks very much mr john mcfadyen very helpfull and curteous the lady was helpful , answered my question .i will complete the change during a future call which will enable me 2 confirm if info provided 2nite is all accurate .thank you initially i was n't happy my request was n't dealt with but today 's advisor dealt with it very well and hopefully solved the issue . i spent 2 hours in the store and 1 on the phone trying to unlock my phone and the various advisers have used 9 out of 10 attempts and the last one told me to contact the blackberry manufacturer , so my issue is not solved and i am leaving the country tomorrow with a blocked phone i 'm not happy with xxx in general , i want to leave but i 'm trapped into a contract that i do n't want to be in because the operatot was friendly , helpfull , did exactly what i asked & could speak proper english :-) ) very helpfull thankyou you were not able to offer to the existing customer what you can offer on line for new customers therefore i 'm forced to change the number i 've been using for several years ! spoke to a lovely girl , she answered both my questions .had manners and was very polite . the gentleman went out of his way to accommodate my query and was very helpful and attentive . i work in customer services myself and was amazed at the service i received ! was told conflicting information from two people regarding the same issue my query was delt with quickly and effectively and the girl was very pleasant and polite friendly and helpful hello i think u should put some type of loyalty scheme for existing customers then we can get better deals , i cud hav got a better deal elsewhere but cudnt be bothered with the hastle the advisor rectified a outstanding problem , efficiently .thanks ! although the person i spoke too was trying to be helpful , he tried to transfer me , he stated his computer had crashed and i was on hold for a ages .finally was transferred and was left on hold for a long time .after a while i gave up .i need to call again as i am not happy with the upgrade i have been sent . there was only supposed to be three questions because the staff where helpfull and kind and i wasnt kept wating on the phone did n't feel the advisor knew much about my options to use phone & laptop abroad . the lady i spoke to was extremely polite and helpful .she checked my account for me and went the extra mile to advise me on features on my phone .i cannot praise her enough .please pass on my thanks to her .excellent customer service . i will be able to judge fully when my upgrades arrive ... hopefully on the day i have been told ...and to the right address ...and what i have ordered ! been with xxx for years and have always had good service the service was outstanding could not fault it at all was very pleased very pleasint and helpful 8 for the first as i was sent a bill for an unusual amount plus i was n't aware i paid for line rental after just buying the phone , otherwise never had any problems with xxx10 for the last two as the person i spoke to explained the reasons , she was most helpful . i have been with v phone 4 7 plus years and have always receved 100 % service thank you xxx phone left 2 listen 2 music 4 15 mins and my query was straightforward and unsolved 9 times out of 10 when i phone i am put through to a call centre who 's english is not very good which very frustrating . i was asked for rating and i gave my honest opinion the adviser was able to resolve my queery about my text and web freebee but was unable to help regarding a file sent to me from xxx which i cannot open .i have been told to go to a shop to see if they can help . good customer service good service but need to see if my phone gets fixed or not ! good overall service guy explained my enquiries to me very well ,also gave me advice i didnt know about .he is a credit to your company .many thanks from a happy customer . got cut off i topped up my phone expecting tn get 50 mins international free bees because my mins are finished .to be told i can only get more mins after the 19th . 10 i have other things to do . good customer service sorted my problems quickly i use many online account access systems .yours is by far the worst for bill access .direct debit info is wrong and does not match what your service person sees and says over the phone .impressively idiotic and high-overhead 1 page at a time bill pdf interface .complicated authorisation which i have had to repeat 4 times . rubbish service c ause you do n't listen to customer and you always say one thing and do another i will n ot .be recommending you to anymore friends or family thankyou very rude service provider and not very helpful , he actually admited to me he is arguing with me . i still have n't got issue resolved you switch my mobile off when i had caled you to advise of my payment not happy been a customer for 26+ years and never missed a payment all down to bad advice from yous staff:-@ your staff was very good to talk to my querries were answered and explained satisfactorily xxx are just overall robbing **** the first four tech support advisors did n't call me back even though i asked them to as i explained i have prob with sim card & keep getting disconnected during call .but it was a different prob i needed help with , which i had to explain 4 times , each time calling xxxphone back & getting a different advisor . found the advisor very professional and prompt at handling my enquiry thankyou polite friendly snd great overall customer care ,claire very helpful the internet rate is too slow it was a quick response to my query it was good service and that 's had to come by i 've been let down by xxx when i ask 4 something frm a supplier such as ur selfs n a prommis that it will be done two months later i 'm still chasing it it very poor service frm u am thinin of moving my buissnes else where nope 8 problem resolved , helpful and understanding advisor who worked quickly and xxx did n't try to cheat money out of me ! really helpful advisor the advisor did everything i asked with no problems the lady on the phone was so helpful .she was 100 % . 1 the reason i gave you those ratings was because i think it should be a quicker service and it was good because it guides customers through the topup and iou which makes it easer for your customers there 's always room for improvement as i see it from a customers point of view for the problem encounterd the last operator was friendly , polite and professional .whilst the previous operator wasnt particulary helpful or polite because i received top service and proactive care that ensures my reasons for being your customer are intact.many thanks . the service i was given was brilliant without fault because my query was dealt with well ! tip top service every time thank u :d a mistake was made by the call centre when the contract was set up .its taken 4 months to resolve it .i am still out of pocket as a result the customer service was brilliant at solving my problem because 4 the first time since i became a xxx customer many years ago i have a problem and today i have been poorly treated both in ure hanley store in stoke on trent and on the phone personal choice q 1 - advice seemed genuine & the network goodq2 & q3 - having spent in excess of 5 hours trying to resolve my issues was very disappointed that the adviser said they could n't contact me back tonight to see if the advice worked ( it hasn't ) - having 4 mobile accounts in the household & bearing in mind the problem has only appeared since a xxx employee exchanged my sim card on saturday ( nothing said to indicate any possible problem from this action ) i 'm not best pleased that i am without the emails that i had on my handset and that i 'm not receiving new emails that have n't been downloaded from the servers but can see on my pc via webmail not happy at all.> :o once i got through query dealt with quickly .i intensly dislike the voicemail system , prefer to deal with real people . the adviser that i spoke to was very helpful , friendly , british . it took long and i got 80 % what i wanted . very helpful and polite very dissallusioned with xxx after being with you since 1985 being a loyal customer for a long time recently one of my calls did n't get delt with and i got myself behind in my bills due to a family incident wen i was abroad xxxphone were n't to helpful was satisfied with the person who answerd my call for the first time my problem has n't been fully resolved yet but overall i 'm happy with service advisor was very helpful just a shame the xxx systems let us all down . service was excellent - easy advice to follow + very efficient im very happy with xxx because the xxxphone team are always very helpful , i think xxxphone are the best network u can get signal any where .except when weather is very bad .the family +freinds deal is very good . over all satisfied but sometimes coverage in some areas not as good as previous provider .so that 's why not a very high mark on 1st question sorry pressed the wrong one always been a xxx customer on pay as you go , your customer services advisors are helpful overall very helpful and nice but i think an after call wld be good cause they told me how to get my internet working again because the first person i spoke to did not carry out the task properly , the second person had to put it right . excellent service the member of your staff that helped me , was so helpfull , just talking over a phone she went out of her way to solve my call , thank you elaine . we pay over 80 a month in bills a month for them not too work for half of everyday .when speaking to ur staff i was being told one thing 1 min then something else next not happy excellent service .achieved what i wanted to do . ok i got through reasonably quickly ( though there was an annoying message . . . ) but the was a delay on getting the info .staff member could have been warmer . i did not think the advice/answer was delivered in a customer friendly way , i felt like i had wasted his time and should have known to talk to apple .it would have made a big difference to have said oh that 's no problem you just need to go to apps and you will find it good service , very informative and helpful because the person on the phone told me one thing about my 15pound top up but my text reply was different 0 good service friendly service how ever i ca n't access my account on line because u did what i needed doing because she was very helpful and very polite and even made a few jokes and was very understanding ! ! couldnt really resolve my problem as always the xxx staff are so good at dealing with any issue for me .i like the personal approach and always feel valued when calling .i have been with xxx for 15 years or more and have never had a bad experience from the well trained and competent staff , well done its a rare thing to find these days .please thank the adviser who dealt with me today . my blackberry has deleted all of the photographs that i have taken since getting the phone .a lot of pictures that can not be replaced . i am at work during week so hard to get to shop till sat .meanwhile stuck with useless possibly damaged new phone the guy was very helpful , easy to talk , empathetic and human .please pass on my thanks . was not very pleased that i had to phone to sort something out that was n't my fault and also find it difficult to understand my bill as its been done as a business customer and not personal .can't understand also why on the last bill i 've been charged for sending photos when previously have n't been charged .things on bill that still do n't make sense . not very helpful or understandin .not givin correct information . very helpful and knowledgable staff member . advisor sorted my problems fairly quickly without a major problem excellent customer service provided sms blocked for no reason to foreign contries i have had an ongoing problem for almost two weeks .i have been lied to several times and given lots of assurances that simply were n't true .the technichans have made mistakes and not solved the issue in a reasonable timeframe .my solicitor is advising me now as i am paying for a service i am not getting .this should have been fixed well before now .i am attending a conference soon about businesses and i will be using your company as an example of how not to run a customer services and technical department . my recent call to xxx was regarding an issue which is ongoing since the end of december .i was promised different things from different advisers and most of them were n't really helpful .i wasted lots of time and anger in that .today was the first time i felt understood by the adviser who handled my enquiry quite well .nevertheless , despite the refund i will receive , i 'm still not quite sure if xxx charged me the right amount of money in my most recent bill .hence i will look into this shortly . i have been receiving my voice mail messages sometimes a week after they are sent .loosing business .and my girlfriend phone has had poor intermittent service for nearly 14 months .i am only with vf cos i work for them .dissapointed with my phone services overall for wrong information being given that was misleading & decieving , for incorrect charges on my account that have still not been rectified & for an extremly rude advisor , the previous call , not this one , & for a generally dissatified customer who will not be recommending xxxphone to anyone ! the person that delt with my call was excillent customer service skills i only had a simple issue that was dealt with quickly and without any problems . i asked a question and got a good clear response from your adviser because your fellow worker sorted it all without passing me to any other assistant helpful , clear and friendly i think there r not bad @ what they do . quick , efficient and solved . i have rated them very highly because they were most courteous and helpful . update phone because everything is fine phones being cut off and service in general some staff can be rude i was fully satisfied with the response and help 100 % with the xxx team always helpful but always have problems with the internet not working even if i have signal spoke to 5 different people , after getting cut off and not called back .had to keep re-explaining ,myself , advisors did not grasp where the problem lay and kept trying things id already tried .have had 2 conflicting diagnosis of why my data coverage not working on both my phone and dongle . . ( one said it was a problem with network locally , another said everything was working fine and that id need to call back tomorrow to speak to technical department ) it was 7.58 so i asked to be transfered just in case anyone still there to help , when i did no one was there and previous advisor did n't go back to phone or call back . .i had ,been cut off .i give up .it has also been nearly 4months i have not been able to use btopenzone on mobile or laptop due to not being able to log on and repeated phonecalls to technical team that ultimately did n't help at all ...i still ca n't log on and i do n't have the energy to try phoning another advisor to go through every step again not to get any answer or resolution .if anyone can help me please call or email me ! 07771574058.... hollyaustwick@hotmail.com because i was satisfied good service not being told that my sim card does n't update being a business customer i rely on xxx for 1st class service .i missed out on a lot of business today due to my simcard not working properly . very helpful man at sure signal helpdesk .unfortunately he was unable to register my suresignal unit as it is faulty , but advised me what to do .it 's was registered by my son , so he has to fone for replacement unit . advisor did not seem to understand our concerns and was unable to fully answer our questions .very frustrating .we 've no confidence in her sorting out the mistake made by xxx .no apology or explanation given .you should listen to that phone call .really poor telephone manner also .sorry to moan but it really annoyed us ! xxx appear to have me tied every way i turn within my contract despite me being prepared to 'buy out ' and be loyal to them very good advisor very helpful first class communication , excellent customer serrvices skills and a very understanding individual and asset 2 xxx im happy good service and friendly staff chap i spoke to was knowledgable and reassured me that xxxfome passport would still apply on my wife 's phone while in zurich despite the fact she ca n't connect to xxx ch friendly and pacient .listening to my querie surely based on my experience today , in all aspects far from satisfactory !waste of my time , negative response from the operator , instead of forwarding my call to the technical support and safe my time and free his to assist other costumers , the operator tried to be ` a technical support ` when i asked the operator to put me to his team manager .after long last his team manager took my call !`asking how to help ` while of course she knew the purpose if my call !yet again she ` tried ` to repeat the operator answer !that of course was not accepted !and told her rather than such a negative answer , she instead should put my call to the correct department !then she did ! the problem yet has not been resolved as i was asked to go to visit a ` xxx shop ` to resolve the problem by changing the sim card ! i did a few months ago never heard a thing back so forget it . i would like to express my thanks to the extremely helpful adviser this morning who finally enabled me to top up my phone after an extremely frustrating evening of attempting to do so in vain on your website .she has restored my faith in your customer services .you should note that on the three occasions i have tried to use the website email function to report problems over the last month i have been told this service is unavailable .your telephone advisers have all been extremely helpful , and i have nothing but praise for the way they have dealt with me , but your website service needs attention if it is not to cause more unnecessary frustration to customers .to have a problem reporting mechanism that repeatedly does not work is really counter productive !best wishes , debbie pinfold could have been more inquisitive on my mobile needs and more forthcoming on the alternative tariff options available and when the change could take effect .not a bad experience , though . helpful and friendly service we had a problem that had been going on for a while with the bill and once we rang it was sorted out in no time .the adviser understood that we had been over charged and offered a refund .overall it was very helpful and the problem was resolved as fast as possible . be the pearson was so polite and so helpful i wod not recomend any 1 2 xxx because i was not told that i was in the blue area i was told that2 nite .im prepared 2 pay 4 phone and get out of contract but its goin 2 cost 2 much so i have 2 stay with u until it finishes . no handler was great but not his fault that xxx do n't offer what i was looking for . quickly answered friendly helpful 10 very satisfied xxx does not offer the fantastic deals like other fone company 's especially with my experience been given the title of one of our top customers ! because you messed up and over charged me only for me checking you edited that , if i did not check you would of over charged me , your mistake no comment because i found the advisor very helpful and polite the agent was n't able to solve my query i 'm very happy with the service provided i requested a simple reduction of tariff but this could not be actioned .in the interest of customer service surely this should be an option . still confused about what am actually paying for and what refund am getting , if it is not clearly shown on the bill online .i will not accept any more offers from xxx .time after time , i get offers , i get charged more than i should .very annoyed i was satisfied with all of the above but some of the above simply took too long to sort out because i was thick and the lad was very patient and helpful friendly and very helpful service easy to understand currently not too happy with services very knoolegable and polite ! the person was very polite . do n't understand my bill at all ! paying over the odds every month , then told my recent bill is for 7 weeks , some new system !why are customers not informed of this ?people do have to budget ! good service with friendly call handler because of how my query was handled i had an issue that i could not send any text messages and after speaking to the extremely helpful adviser who got me to do a couple of things this fixed the problem . 1st call was not very helpfull 1 long history of good service but close at 8pm & i have colleague in usa with problem2 no explanation of why i 'm seeing bars on my a/c when your advisor ca n't 3 excellent customer service skills by advisor , just let down by system would appreciate an advisor to ring me simply because simon handled all the abjections i gave him very well .however i do hope xxx phone do pls take on bored wa i had told him .but simon is v he cud .but i do hope da company take on bored wa i had to say .but 10 out of 10 for simon thanx:-) .main points about stayin wiv a net work is the price an betta deal 's=more customers .i hope u take on bored what i am sayin .my own pay as u go plan has bin increased in price so currently i 'm gettin less for my money .so i wish you wud put it back2my old price plan cus if u increase anymore i 'll hav2be forced2to look at other networks for betta deals . but thanx to customer care they are very polite an understandin .thanx:-) . because you didnt help at all and then cut me off therefore i will be leaving xxx and will not recomend any of your services to anyone i was unhappy bcos i could not register on line as you are aware i have had been badly informed on a number of times regarding getting my details for insurance purposes my query was not resolved . the agent was very helpful but xxx has been very inefficient and unhelpful recently and the signal county wide is horrendous .would change providers if i could ! i 've never been happy with xxxphone since i signed up .as soon as my contracts up i 'm going back to 02 .bills are too high i roccomend xxx each person i have spoken to has an accent and they were hard to understand what they were actually saying . no still waiting to complete , lines closed at 8 and tech services could not complete task . i am being told different things each time i call .i agreed a contract two weeks ago but no one will confirm this in writing to me . v happy .wantd to know txt cost frm egypt to usa .35p .not sure i believe that so will reserve total judgement till i get the bill ! i was happy with the service i was given because i have been a faithfull customer who had always paid on time and iv been treated like a liar and penalised for a criminal very courteous service .although not able to directly help ( down to circumstance no fault of the person dealing with my call ) was able to offer constructive advice and was happy to deal with supplementary queries .came off the phone feeling i had received very good , attentive service .a positive experience . good service egypt call centre is a joke ! ! !only happy i got a uk call centre satisfaction and a cheerfully held call advisor extremely helpful and polite i changed my tariff to sim only and the salesman said i would pay 25.00 per month and that 's it . .it is actually 35.00 and i feel i have been lied to. . 35.00 is sill expensive for a sim only deal . .i would not recommend xxx to anyone . .the last who helped me yesterday was very helpful so thank you . i have followed your instructions to transfer my number to a personal account but no progress has been made in the last month and i have no confidence that progress will be made .will anyone follow up on this feedback ? the person i spoke to was very helpful but not all of your staff are polite or helpful and i do n't not feel that at all times my queries have been dealt with in the best way q1 was because vodophone are a good and helpfull suvice q2 because not all problems are solved stright away q3 because you help me your employee was more than helpful with my query .keep up the good work . very pleasant person sorted out my problem v efficiently .thank you problem solved ! i find the policy of the company misleading in terms of disclaiming information on actual charges that are implied by the contract .my last 2 monthly bills are over 350 pounds due to misleading information given to me on the usage of the my current price plan and the advisor made no effort to be helpful in resolving the issue .i am very dissapointed such a reputable company as vofafon is not following the standard code of business ethics in treating its customers with fairly . problem claiming my freebee reward tonight the advisor nicole that i just had was very helpful and lovely .she was very insightful . suitably provided compensation and polite .this drove 10 and 9 . was n't able to provide clarity over my plan (especially texts/data abroad ) or difference personal/business user hence 7. i got shouted at down the phone for no reason i have been with xxxphone for many years , i have 5 lines and have had been on 600 mins on my previous no. 07958141526 and did not ever go over my 600 mins allowance when i took out a 900 minute price plan i allways pay double for my bill because i go over my mins , because now i get charged per minute , which i am not happy with revert to answer to q1 , calls/loggings on my account and my correspondences ( including unanswered letters i sent to your office ) .i am fighting the urge to escalate this persistent issues to the third party/regulatory bodies .my experiences with xxx have been unpalatable and unsavory . the operator was very helpful and he understood what i was talking about and i did n't have to ask him to repeat himself and i could understand him as he was english .thank you .x did n't solve my problem very pleased to b a customer with xxxphone you did not do what you excellent customer service because it was dealt with straight away and quickly and not passed onto lots of different people advisor was very helpful but could not resolve the problem . sorted problem out quickly other networks are offering better offers for better prices !then i rang and the departments could n't handle my call , as thy said it was n't open . my issues are still outstanding and no mechanism is offered by xxx to call back and obtain continuity to the outstanding issue referring to the same operator .i do need a customer support manager not operator to deal with my issue until completion .please call or respond to this survey ? i did nt gt a gud communication between the customer service repesentive the problem was solved and the advisor was very helpful . my call was answered and dealt with quickly and professionally . i was happy with the adviser but do not know whether my issue has been resolved yet because i got a quick answer and a my query resolved very quickly the person i spoke to was polite becos xxx sent me a messege for the internet and i dont no how to work it i was please with the response from the team i need to get a number blocked on my phone because of nuisance calls and was told cannot do than which is not very helpful was also told i could change my number but i dont want to do that because of 1 person my credit vanished and thenit came back i do n't get that i got really cross and confused . i did n't get my issue resolved it has taken xxx two months to refund me for a handset i sent back !awful unhelpful service which forced me to contact and involve trading standards always been pleased with xxx that 's why i 've stayed loyal : ) i am satisfied with xxx the sim and phone were blocked instantly great !she then asked if we wanted a sim posted or collect from local store ?i asked if my son whose 18 could collect it ( it was his sim card )she said yes he just had to take a utility bill with my name and address on it .so due to my work i said thats fine he will collect it .he went next day to find the shop closed for refurbishment .then he went back the next day but the shop did n't open til 1pm and he had to be in the house for his new phone being delivered .i had to leave for wrk at 12.45 .so then the next day he went to the shop with a bill in my name and his driving licence both same addres .only to be told i had to pick it up because it was in my name .which is the opposite of what we were told .so i had to leave work early so i could pick it up .i appreciate how much fraud is commited but he had his licence .he can now acces the account .but had she put a note on the system saying he was collecting it he would of got it .or the shop was closed i would of got it posted .i appricate the sim being locked but the right information would have saved alot of bother . i am awaiting a response to my serious complaint and i am horrified at xxx 's business and customer practice .i have been a customer for 10 years but i need to consider my future in light of this worrying complaint . i used a new credit card to top up .after doing this i tried to register the new card but was told i had the maximum no .registered so should press 1 for customer service to deal with this .the man i spoke to said i had to call after 0800 to do this .so i have now to waste more time doing this.john . i 've been with xxx for many years and i think the service has went down hill big time i would never recommend them to anyone , i sent 3 emails regarding a complaint and never got a reply , i rang many times and asked for a manager to call me back and nobody ever did , very prompt,did exactly what i needed . quick to get through , operator very helpful the person i spoke to was very helpful and performed to the best of her technical abilities , alas tech support was not available to me when i needed it which was no fault of theirs . quick and polite very polite and fast service no strong opinions xxxphone is very good at everything , and helping comunity services thankyou very satisfied with service thank you service is usually good have been with xxxphone over 10 years very happy with the service there was nobody that was able 2 help me with the problem i had and still have with your fone company which is down 2 u charging me 4 a call while i am on friends and family i am disable and u have left me with no money on my fone 2 be able 2 sort this out.whichi think is disgusting . dealt with quickly , politely and professionally . i was help by the lady on the phone efficiently and effectively , she guided me through some query 's i had asked and gave me the answer i needed advisor very nice and helpful tried to resolve my problem but was unable to on this occasion so why overall rating calls messger i havnt had a quality private meeting with the rite one yet u wur very freindly n made me feel like nothing woz 2 much trouble .u bent ova backwards 2 help me .thankyou xxx . iam not happy with the service as i topped up 5pound yesterday afternoon and have not made 1 phone call or text .andonly been on the internet for a short time and my credit gone .socan you please help me with why has this happened as its not the first time i called first time and was advised i would be text a pin release code .no text , no call to explain was received .called second time , aked lots of questions , then left on line for long time waiting , then told i had to get a specific person from our offices to confirm it was ok to send pin .then i got sent the new pin , it has worked twice so i could access messages and now it has just locked me out again despite confirming what i am typing is the same as the text reset message i have received .i am in chicago and it is a pain i can only get hold of xxxphone specific times ......very frustrated call was answered quickly and dealt with quickly zero info 2 date sent 2 me re this at home change 2 plus net ! ivr incorrect routing no assistance offered still need to deal with my original issue yes ,my needs taken care of , efficiently ,pleasantly and all well.cantask for more ! i was very happy with the response , the call was resolved quickly and the tech was polite . as the adviser tried in many ways of getting to the bottom of the problem and apologised for the inconvenience .which i found he had excellent customer service . five complaints still not sorted because she was quick helpful and polite simple request quickly answered the agent i spoke to was incredibly helpful given my current situation .he resolved my issue and he was really nice and easy to talk to! the advisor was satisfactory but i still have very poor or no signal because an aerial is faulty and has been for several days .i have had to go somewhere else to get a signal .i normally have a strong signal good understanding curtomer service .bad connection , couldnt hear v well broken speach .otherwise brill .thanks you could n't help me at all all round general service was great and really helpful and quick .however wish my handset would just get replaced rather than just keep getting fixed helpful person .no info re xxx spain if you were n't a machine you 'd already know as i 've given reasons with my replies . average routing 9 because i was transferred three times otherwise all good very pleased xxx was very help full and understanding with my problem im really happy to be a cust of theres excellent service every time x very poor knowledge from your staff on how to find out how many web pack i have and 2345 wont tell that info answered phone promptly .man that took call was very helpful and polite . i have to repeat the same information to a number of advisors , on hold for too long and consistent masts in need of repair in london . the agent was only too pleased to let me cancel my contract as he could not match an offer advertised. in his own words he said he would go for the other offer.whydo you allow 3 rd party companies to offer better deals .wehave been with you 12 years .wasalso promised a callback and did n't get one .shockingcustomer relations .no10 10 yes from me . i have only been with xxxphone a short while i had problems with my bills which have now been sorted and now i have problems with the phone which is why i called this morning i hope i do not have any problems any more than i will be able to score you a 10 quick and very efficient adviser ! extremely helpful and resolved my query very quickly !very polite friendly lady : ) i have a problem with my signal i called 8 am tuesday 7 th was told my signal would be enhanced you call back but nothing has happend so i will have to change to a diferent network xxx system is not that good . i am housbound and cannot redeem my reward points as i do not have internet asked a question re data and got it sorted promptly and efficently a simple query , simply and courteously fixed . problem was quickly resolved and v efficient adviser y ca n't i pay a bill on line ? my problem was n't solved xxx provide excellent service whenever i require it . bad advice i have done in the initial texts i would n't recommend xxx as i am still having problems with my phone and i do n't no if its the phone or your service .i ca n't get a new phone as to far in my contract so have wait until i am due an upgrade . very helpful staff member and ( hopefully ) sorted issue quickly not now i 'm busy the woman i spoke to was very helpful and resolved my issue quickly and professionally . first operator ok ,2nd op gave me wrong no 4 specific xxx shop ,3rd operator promised to call me back ,1 hr plus later no call back ,xxxphone shop in yate ,5 calls al to answerphone ,promising to call back in 24 hours ,not good enough ,car phone warehouse answered 10 secs ! the customer service adviser , answered my questions and explained things in detail so i could understand .happy to recommend xxx to friends and family , and to look forward to many more years of good service .thank you . was shouted at told it was my responsibility to keep myself informed of computer upgrades .was cut off three times told if i did n't understand the phone i had i souldnt have one .i have had to phone and replace this phone three times .as a business cust .have n't got the time to do this your staff are polite , friendly and always resolve the matter quickly : ) i have had the same issue for the last 18 months ....still unresolved . i was happy with the service . a lady called sharon was very helpful thanks all resolved i 'm happy that i 'm on xxx : ) the staff were very nice .they knew what the answers were and i was please with the way it was delt with . very happy with how everything was handeled and with my service had difficulty with bill payment and u made it easier 4 me and made it easy 4 me 2 talk about it because mr xxx is brilliant ! very pleased with operator she was really polite and very helpful .but feel we should of been totally reinbursed as there was a block on phone for premium numbers . i want to now leave xxx for good and cancel my 2 lines with them !i have been misled greatly and am now left with nothing !very dissapointed !i have been a prefect costumer !really have messed things up for me ! as i received good advice & the operator was very kind & helpful phoned 4 times and was cut off 3 times txt is very hard to understand and could not understand the person on the phone because the operator was accurate and the outcome exceeded my expectations ! ! my new tarrif was exceptionally good value so called to make sure of the cost .your operator reassured me and confirmed the tariff with both text and e mail .superb service . like signal ranges & way queries dealt with the customer services representatives were quick , efficient and polite and dealt with my query straight away .x pleased with the service i received and very helpful .thankyou . automated payment message could not understand me .frustrating .time consuming and pointless good network coverage always get things sorted quickly very helpful i was happy with the lady i spoke to .i paid my bill quickly and she helped me with tge questions i had assistant very helpful and clear advisor was nice and helpful but ultimately did n't solve my issue ; had to go into the store who cancelled the actions taken byphone advisor and did something else to fix the phone instead . because my phone was cut off today resulting in me losing a days work good service i have requested a manager call me back due to my unhappiness with xxxphone .i will also be submitting a formal complaint to xxxphone and will be contacting the ombudsman if this continues to be unresolved . i was satisfied with the result of my call because i wanted to make my insurance cheaper and they woudnt even try and help and lower my price plan but again wudnt help quick and efficient service on this occasion ( not always the case ) and the agent knew their job and did well i 've been charged twice each month for my ipad since purchase in aug.unable to help on the phone .i must visit a store in the hope they can resolve the issue . because i think that xxx look after there customers everything i rang about was answered+sorted it causes me inconvenience to e mail u as opposed to giving ureselves verbal instruction to cancel monthly broadband contract very unhappy with the way my account has been dealt with .am considering cancelling my contract good quick service when ever i have had a problem it as been dealt with straight away .the people i have spoken to have always been polite and helpful .i have never been with any other user and i am completely satisfied with vodofone i would not change .keep up the good work . sue was polite when dealing with my absence call .thanks for wishing me well !: ) i already told you .see my first message .bye bye i am packing . i 've always stayed with you carnt fault u ....have a good day the advisor was very helpfull and understanding and resolved it for me . because for 8 hours from midnight my wife could not get hold of me by phone or text , this is very poor if not worse , i could use a swear word they were very helpful with me and i understood what they were saying and were very nice and polite to me was very pleased the way i was treated because you asked me i rang to advise i would n't be able to do my shift & sue was very understanding & re assuring as to why .thanks sue . what i think it is appropriate i got the answer i needed without a long waiting time and also was given extra info i did n't know no i have just got anew handset , as the other was not working !butstil brand new hand set and i cannot get on facebook ,its sayin the service pervider does not support it !soam not happy with this phone at all ! the man i spoke 2 was very polite and helpful explained everything clearly . the lady was friendly , helpful and knew what she was talking about on my package as well as out of europe calls , international texts and data .she then transferred me to the business team for an enquiry i had on my business account .not always as good on the enquiry line , but this agent was very helpful .one question? ?is there a dedicated number you have for high monthly spenders to call with enquiries ?so do n't have to hold on so long ?some time ago i recall being referred to a ` high value team ` - does this still exist ?thanks . they were very helpful , quick response and very polite and understandy .clear and easy to talk to agent well mannered helpful capable n easy communication with no language barriers .issue dealt with professionally competently n ultimately resolved to my satisfaction got to a operative very quick ..and got the help i needed i have been completely messes around by xxx regulars an old contract i had , i gave spoken to almost 20 advisors all but one not caring about my feelings what so ever !i wont be using xxx once this news contract ends and will be telling all ny friends and family of the,way i have been treated !if it was n't for the nice man i spoke to today i would have left xxx !he was the only member of xxx that treated me well ! the adviser was very polite & helpful , but she warned that it could take up to 2 weeks to resolve the problem , which i think is unreasonable . so hopefully u we will lower my fone bill i 'm happy with the help i get from the advisers she was very pleasant and dealt with my request almost perfectly . quick and efficient response no one seems to know how things work good service cos she was helpful and polite x you will have to call me then i will tell you very helpful easy resolution to the problem , contrasting with previous experiences which have been less good excelent service not at all understanding .refused point blank to listen . matthew , was very helpful and helped me save loads of money ! because i have been promised manager call backs now twice regarding my complaint and still have no call .i just want help but after over half an hour on hold this morning after advising that i was short on time i was passed from pillar to post and was eventually cut off i am so frustrated and have been reduced to tears every time i have spoken to you at xxx .i am so disappointed . 10 forget it , asap i 'm going to orange .after so long being a xxx customer i feel let down time after time . 9 i think people on the front line do very well .but xxx is a mess .the billing is haphazard , and the general performance is poor to average . unable to resolve issue , made me wait on the phone while he filled out form , seemed to have little info about my business account available to him . people answering the phones very polite and do evwethin to help .but wot they tell you dont always work .i.e .you shoyld be up and running in a few minutes and you still aint over a hour later polite and useful customer device operator went out his way to resolve my quert to my complete satisfaction excelent service i asked for a pac code and was surprised with 4 numbers on my account there was not more effort to keep my business .as my numbers become up for renewal i will now have to move them as xxx are now not competitive after several times previously calling your customer service line , your records still have not been updated with my details .so your advisor will not resolve my issue . i just thought the customer service i got was really good as it awalys is everytime i call being .xxx .customer .sioce2000.means .i .am .satisfyed .even .if .sometime .to.be .interrupted .from .xxx .message .that.g.am .using .my .last.pennies .afteq.8pm.whh.make .me .spend . !.50.instead .of75p . the reason i gave you 0, was because the issue was ` not ` resolved therefore i am still experiencing the same problem that i had before contacting customer services . because you good the advisor was friendly helpful and polite throughout the call x the information i requested was given to me in an informative manner . i was given a time for phone delivery .no phone was delivered . i spoke to lindsay who despatched me a new sim card straightaway .i received the text confirming this almost as soon as we had finished our conversation . very good service and advice on this occasion the signal can be hit and miss at times and it was hard at times to get someone to talk to rather than a machine quick service + didnt try to sell me something i dont need . i was extreamly satisfied with the help and the out come : ) thank u good service was satisfied with response although when i rechecked could not see online bills at the time will recheck later to see if issue resolved fully excellent customer services , fluent in english .issue handled within minutes still waiting on response after being told a txt was sent ,.which was nearly 1 1/2 hrs ago .iam still waiting because i like xxx bloke was very nice .but people are still not getting my picture messages what question . ? found advisor friendly professional & dealt with my problem swiftly . she was polite and dealt with my call without any fuss they r good good service did n't solve my problem the first time round mark was really helpful and sorted my query quickly and easily without me having to go into long explanations and review the whole story from start to finish ! everything resolved , u r the best the problem is still not resolved !i have no data ( no email or internet access - not very useful on a business contract blackberry ! ) still ca n't get through to xxx customer services to sort out ! ! ! ! the advisor promised to send through some settings some 2 hours ago and as yet i am still waiting to recieve them . james was very helpful and informative .he explained everything clearly in a friendly professional manner . problem was resolved quickly and easily very efficient and accurately handled call - well done xxx very efficient even though it 's the 2nd time i 've had to call regarding a problem on my tariff. . person was polite and helpful **** customer services was helpful and quick as i was at work and did not have long to talk did n't have to wait long to be connected to adviser .lady was very good .and solved the problem i had that 's what i felt .soi have the rating .butthe customer care service is good . the adviser sent me a form by email , but this did n't answer my query , so i need to do more investigation . i had a query with regards to one of my contracts and i was informed what i was entitled to in a professional manner . your adviser is polite and helped but needed prompting by others , the lack of 24 hour customer service is awful .previous orange user ( only transferred due to company request ) they offer 24 hr direct tech & customer support . asked about upgrades and how much it would be to buy out my contract - very vague and took 3 attempts to get an amount out of him ! good service all round very good fast service query dealt with immediately as always very helpful .keep up the good work .b i always find xxx `human beings ` ? ? ! ! polite and always ready to help and offer assistance to any questions i have .. , the lady i spoke with helped me with my phone problem in an unhurried and friendly manner.thank you . good customer service good advice .good attktude .excellent service i have phoned on numerous occasions and been told different things coz i was pissed off with the **** that answered he did n't help me at all spoke to 3 different people .the first could n't help me and put me through to someone else who then gave me inaccurate information and then put me through to another person .even though i asked him to explain the position to the new adviser he did n't .he just transferred the call to the final adviser who resolved my query .poorer scores would have been given were it not for excellent assistance provided by last adviser . everything i set out to achieve with the call was achieved .without fuss and within good time .this is all too rare these days . i had to phone apple to get the answer i needed i have complained to xxx on many occasions and nothing has ever been resolved !i feel i have no choice but to upgrade due to the nature of my business and it would cost too much in financial earnings to change my business number .i have been a valuable customer of xxx for years , and i 'm disgusted i have been treated this way with no resolution ! ! very disappointed ! they guy who helped was very nice i am happy i was lied to both advisers were extremely helpful and efficient . i always get good service and help all my queries get resolved and the staff are very helpful nothing is too much trouble .iam very satisfied with the service and members of staff . they are indifferent to legitimate complaints and they are not trained to differentiate problems and apply solutions that are common - sensual .in between talking , i was on hold for nearly 20 mins .there does not seem to be genuine customer care , it is as if we talk to computers whenever we talk to customer care staff . nt impresd wid xxx .its overal network . you lie your service is diabolical you do n't solve faults you hang up on calls your staff are incompetant i could go on but i 'll leave instead the lady was very friendly and helpful , she knew what she was talking about and i got everything i needed on one phonecall . it all done with no fuss xxx are a rip off .the adviser was 10/10 and clearly has some compassion , more than can be said for xxxs billing policy . no good service problem still on going ? overall xxx gives a good service but it is still expensive compared to other operators very helpful and understanding obviously happy with service ,just the on line system that i ca n't access . faulty iphone n every time i have called i 've had a diff answer n still waiting on a replacement wit no guarantee it will work .it 's a common fault n i 'm not getting an answer plus i 've lost 4 days work i have no phone to use as i use my phone for work n i 've been paying the new upgrade fee n do not have a fully working phone .very disappointed i give those ratings as i was on hold for a while and then i was put on hold again efficient service i had good service the phone call was pleasant and answered all my questions the lady was very helpful and provided the best solution avaliable polite helpful gave me a better deal was happy with advice .although have not had enough experience with xxx to recommend it because i was under the impression when i took out 4 business contracts , that i would be looked after , i wish i had stayed on o2 especially when trying to get a replacement phone you want me to be phoneless for a week , my business is based around using my mobile all the time , emails on the move in and out of the country .@ o2 i was never without a phone always a replacement was delivered when their was a fault or an issue .if my phone goes away for a week my business will suffer big time at times like now in a recession this cannot happen , a call from your customer services dept would be good as i am very disappointed with xxxphone right now ! ! operators were very friendly but my problem was not resolved the first time so i had to call again .instructions were great but i had to write them down to follow the steps on my phone so an email would have been more convenient i hoped you could stop these unwanted texts ? think your service is top rated , why ask this question she was very nice and helpful .and i have been with ye 17 years . advisor was helpful i was overall pleased with the entire service from start to finish and the person i spoke to was very helpfull very helpful service coz i was very happy with the service . was very helpful and dealt with my query quickly and exactly .just done an upgrade through phones for you and got a better service and better phone and some freebies which i would n't have got at the shop good service and my query was sorted good service and polite staff individual service good but still unable to access my account and register 2nd phone on suresignal . polite individual who answered my questions clearly and rectified the issue causing concern straight away while i was on the phone . adviser came up with some different solutions that gave me some options to consider .not completely solved as ideally i would have a new phone posted to me , but i understand the limitations of your process .thanks . support around sure signal is not good .also prior to the call with jenny my mobile was dropping out and i asked the guy to phone my landline .he said he would and never called back .jenny on the latest call was more helpful but after having a bad reception for so long and now having so much hassle setting up the 2nd box my view of xxx is they are not customer focused and the coverage is not as good as other operators .i am also dissatisfied that xxx have the cheek to charge postage for a new box when the first one does n't work . overall , as a xxx customer i was very happy as any issues which i had were solved very quickly .i enjoyed my time very much with xxx .thank you . the lady i spoke to was very polite , helpfull and reasuring , i could give nothing less than perfect because the caller is running a scam on me and maybe thousands of other xxxphone customers , i have identified it because i deal with fraud professionally so i am safe but i cannot believe as a provider you wo n't help your customers to avoid this scam by blocking the number . because the advisor help me resolve my problem quick answers helpful friendly efficient staff not a good enough texter !but - i had two calls as i was disconnected to first person and my ratings combined the calls .call me if you need more details . very polite and helpfull how can you ask me to rate as your employee had me on hold and then cut me off and did not bother to call back ?your colleague put me on hold and cut the phone off and never called back !you just got me a bank fine ! ! ! ! your operative was very helpful could see there had been a mistake made and corrected it without any argument quick answer no holding time helpful person barry very good service .well understood calm and informative .very much satisfied and pleased with the manner in which my situation was dealt with .the lady was named natalie and worked out of your warrington office .mick no the advisor was very informative , she gave me good advice & good customer service was told that i could not top up my mobile dongle more than once in 3 0 days via my debit card how stupid is that i contacted you about a very high costing phone call indicated as received by my phone while on a business trip in china in january .i had no knowledge or recollection of any such call being received .matthew eatock , who i spoke to was very understanding and offered to credit the amount off my bill .i was impressed by the acceptance of a genuine claim by matthew .thank you . i phone 4 not working right and it is my 3 or 4 one now it was not charging or volume working have to reset the phone one every day and wo n't give a new one when this one was new from a shop ? the service was prompt : ) you said 3 questions , they have been answered , thanks because xxx is 10 out of 10 was not happy with shop assistants pushing and bully tactics in the sale very well delt with and he was very good to deal with thankyou not had my phone for 10 days i go to pick up and it comes back with no battery or cover ring customer services and they carnt do anything for me as everytime i have spoken to xxx , either by phone or in shop , i have always had good customer service and my whole family are with xxx for many years and they also agree with the helpful and sorting isssues out for us all . problem cannot be resolved immediately , hvae to wait 48hrs i had been palmed off twice by 2 gentleman yesterday by a man in warrington who advised me to waste my day today when he didnt even do the order properly and today by laurence who was no help and basically said its ordered for today and gave me a number to call dpd that sadly did n't work without a consignment number .when i asked for it he said he did n't have it but they could help with my address .well they could n't ...and it was n't even ordered .well the lady i am praising was helpfull and understood how frustrating and bang out of order it is if you waste a day off waiting for an item that was n't even ordered .not only that but a days wage thrown away .if i want a day off i want off with my family not sitting at home on my own .no its bang out of order .and she understood that .credit to comonsence and xxx ... darrdn i wasnt happy as first i couldnt get thru , then u couldnt get my debit card 2 work for me 2 get sim only purchase and iv used it b4 and since then .i am wasting my time replying and calling customer service was a waste of money ! because adviser was helpful and resolve my question good communication .the txt that was promised never arrived , which had my sms settings .i hav no choice but to call up again at my cost of 25p .this of which wont happen .very frustrating .adam because problem is sorted and very happy the advisor was no help at all .i asked my question and was immediately put on hold .after several minutes i gave up . always happy with xxxphone staff always helpfull from the shop t over the phone xxx dealt promptly and efficiently with the situation most helpful many it is the best service i have had out of all customer services i have to deal with through no fault of advisor xxx network now not reliable from dealing with ur co so far excellent pleasant helpful advice from adviser .unfortunately not able to complete required changes to my service until contract end next week so have to start again xxx are not perfect so ca n't score a 10 for first question ....the second question was a 9 because it could n't be sorted there and then , depends on store .and lastly the advisor scored a 10 as he was really pleasant and helpful ...a credit to xxx ! because the adviser i was speaking to was very helpful , and sorted all my problems out because xxx rewards is a scam overall the customer service operatives were as helpfull as they could be .unfortunately the issue could not be resolved at that time and have been advised to go to xxxphone shop to get new sim card or try another method to resolve issue . i got good feedback .got the answer i was looking for . given wrong information in branch led to the query being unsolved .operator was polite and friendly and apologetic - but due to wrong info it is now a hassle to correct situation and i am being put out . i find the service very good i felt that this call handler was able to handle my call effectively .its a shame the experience i recieved today has n't been one i 've recieved often from your team !unfortunatley my faith in xxx has pretty much dropped off a cliff ! my issue has not been resolved and no one has got back to me quick , easy & 2 the point the lady was very helpful and did all she could .it would be good to allow the account holder to block certain text services .at the moment xxxphone allows 13yr old boys to use adult text chat lines ! ! not very responsible . you keep doing the same thing over and over and not getting anywhere , really am getting fed up with the process 1 . u have kept charging me for a cancelled service but overall xxx as far as i am concerned is the best mobile network . 2 your service was prompt and efficent thanks to the assistant i saw in the shop in torquay .3.she was very helpful and did within mins what your mobile customer service and internet could not within 30 mins seeing how i originally cancelled my dongle 5 months ago and u still kept taking my money .perhaps i should ask for interest . overall satisfied on this occasion .however overall my experience with xxx has not been great good service when u tell me y it took u 6 mouth ,s too send me the bill , s your accounts is a cham if u want too phone with answer no problem thank u no more text ,s thank you to be honest xxx phone has gone down hill and not bs good as used to be i only stay cus family pack for kids honesty 10 issue not resolved . very happy with the service today , thanks xxxphone 2 many mistakes are made when i have been reasured in the begining of a problem that i would not get charged !you cut me off and add charges 2 account that dont exist !poor customer service when this is caused by yourselves !not the customer ! friendly manner , efficient , knowlegable the woman i spoke to was very helpful , however she could have been more polite , friendly and welcoming . very helpful , no problems , explained my issue and she sorted it in less than a minute ! ! !no difficult questions or long waits ! !if only all advisors were like you ! ! : ) thanks ! ive always use xxx n i think its the best n easy to use no i was well pleased to get it sorted out thanks xxxphone r gud 2 me .wheni get me bill .theyallow .memore time .wana try amd get laptop .offthem :d see reply to q 1 chap v pleasant and helpful . hopefully new sim in the post 2 replace one of ours now lost by my coleague .however call divert doesnt seem yet 2 b in operation .( from lost fone 07833698346 to 07841211950 ) which wud b useful until new sim arrives and is active . my reasons are as follows : the issue was handled very well and dealt with very quickly i got cut off b4 i had chance 2 talk . will try again later advisor was very helpful an very quick to deal with the lady that dealt with me was precise polite and listened to my queeries and did not treat me like an idiot exceptionally helpful guy who tried everything with never ending patience to help try and sort my problem - why is my firm 's e bill going to my wife 's email account .she does n't have a number on my firm 's account and had never had a contract with you .technically this is impossible and worrying .neither i nor the guy i spoke to knows if this is solved but we will around 12 february when the next ebill arrives .frankly your guy did his best - much appreciated . disappointed not to have been warned my account had gone over and to learn l would have to pay extra for improved signal at home . because that is how i feel . too long 4 text ! issue was n't resolved .had to make another call advisor very polite and helpful ! i have been with xxx for a number of years and have always been very satisfied.a few months ago i had a phone bill which was a couple of hundred over my normal bill and did n't realise that i had gone over .not only was i not notified , when this is the first time it had happened , but the two advisors i spoke to were very unhelpful and would not let me pay it over two months to break the amount up.they were extremely rude and i am disgusted that a loyal customer would be treated like that over an isolated incident that had never happened before . i will definitely be moving to another network when my contract runs out , which is a shame when i have stuck with you for many years and been happy up till that point.good customer service for a loyal customer is certainly not what i experienced over that matter . wasnt til the 3rd call that i got all info i needed xxx reception is really poor .and cutting often the conversation no i was happy with the service very good service xxx are the best issue not resolved until 5.30pm , texts should have been sent when the issue was completed not just because somebody called 191 got disconnected both times during my calls . very helpful thanks everything was fine , and service good . he was very helpful and nice excellent work and very helpful . the advisor was very nice and friendly .though he could n't give the exact solution , still he tried his level best .he showed the real respect to me and he is very polite and down to earth .if you guys get any chance plz give this feedback to the advisor so that it can be a boost for him in his career .thank you . i have been a customer for 7years and it has no value ,i am told one thing and then another on the phone . all my questions were answered confidently and knowledgeablyall my requests were dealt with immediatelyall on all a friendly and efficient service 4 the guy i spoke to was clear spoken and very helpfull the phone sevice better than the web site never seems to be working so i would give that a 1 your assistant was very friendly and took time to solve my problem whike keeping me informed about what he was doing a very pleasant young man friendly , helpful and patient service yes .my call was unswered promptly .your advisor was polite and courteous and a copy bill was 'immediately ' reiceived ( by email ) . i was fully satisfied the gentleman i spoke to was highly efficient and lovely .he sorted out my problem immediately and gave me two hundred extra texts as a way of saying sorry , i thought it was a lovely gesture we then spoke about technology and how much its changed over the years , as if we were normal friend chatting away ! !i asked him another question but the phone cut out and he was gone .i tried calling back but no such luck .i then got a text from him saying he had sorted it all for me anyway ! !i am over the moon so thank you xxx and george :-) service was friendly and fairly informative .it was difficult to find a contact number and takes a long time to speak to a person .often you are not given the option to speak to any one at all merely directed to the website which is the reason why you are calling : the answer is not on the website . unhappy with some of my contract charges and feel stuck with it , but most staff are helpful and understanding . great service xxxfine for me everytime ur insuran is **** and i still did not get what i phoned for because they didnt help the lady was very helpful and sort out my issue in a span of time . friendly and helpful . because i have been been with xxx for 11 years now and i have had no problems helpful lady on phone once got through to a human cause i was pleased query dealt with great just would not give 10 for recommend as still not sure of how tariff works sorry i have wasted enough of my time on xxxphone ask your operator just because both agents were very efficient and also friendly i have an iphone and cant use it in my area as it has poor network coverage but apparently this is being fixed by next week so i am paying for a phone i cant use properly yes my very high bill has n't been resolved but very helpful in forwarding info ndeded good advice dealt with quickly confident will be dealt with on 23 when contract ends advisor name matt davis exellent service , quick & efficient . i have been with xxx for yrs , i have found the team accomodating and very helpful with all my enquiries .fantastic customer services . very helpful .thanks friendly staff , non offshore call centre . i have given reasons along with my ratings - please refer to q1-q3 . because i like xxx exellent service . .very pleasent staff . .and understanding .thank you xxx . . . polite and helpful .hopefully my handset will get mended soon x x x staff were polite and dealt with query quickly and efficiently q1 feel ripped off by insurance policyq2 queries were resolved ( although insurance query was not to my facour)q3 advisor answered all my questions i asked about upgrade options was told i was in a 24 month contract .i was lead to believe it was 18 when i signed up .i was put on hold and then disconnected and not called back .very disappointed because i call many time about my problem solution like my registration and my other information they serve me very nicely and with clear voice they guide me properly hot them round wrong way i think this is the tied month in a row that i have called to request a refund .each time i was promised that it would be sorted out ; it still has not .there is obvious incompetence in your department and system .please sort it . brilliant customer service understanding and friendly i was very impressed with the lady 's understanding and quick responses to the issues that i had with my contract and it 's a shame that she works for a company that continues to disappoint me my problem was solved quickly and efficiently i had a problem which was courteously and cleverly solved by your technical department . no friendly and efficient help the person i spoke to name kayliegh was very helpfull and dealt with all my queries very efficiently .excellent . i have been with xxx for a number of years and i am always happy with they service . very satisfied .thank you . i was spoken to politely and with respect poor communication from person an service asked for not delivered .told he could not do anything despite me having had this done for me previously .considering cancelling my contract ! very helpfull and good to be able to understand what he was saying unlike many other call centres only reason i gave 8 for q1 was the amount of time i was left on hold , but as the advisor was great and i got my query resolved 10 for the other 2 q 's . all the issues i had were sorted and i was forwarded to the appropriate departments that helped me out .good service . well cause overall xxx call centre staff are very helpful mainly because you keep texting me which is highly annoying no cut off and not called back i have no phone now the reasons for my ratings are firstly sold a two year contract when i asked for one year as i mostly had secondly sold wrong package also when trying to rectify this being put through to a lady who although polite was not experienced enough to deal it and was very difficult to understand and more recently staff who can,t give answers to simple questions ! ! i have been a cusomer for over 10 years and i never had problem .today was clear and quick as always .thanks answered quickly an sorted out what was best for me at no extra cost all good just disappointed that my bill cant come out on a friday each month good service , but one can always do better . the advisor i spoke to was really helpful and polite and sorted out the issue i had with xxx as best as she could 0 mainly because xxxphone couldnt sort my query out but the customer service was good customer service is rubbish you had failed to do something which should have been sorted this month and marie sorted it quickly . nice bloke because you helped my query ! it was a good service and i was given the info that i needed good service pleasant , polite and efficient manner . quick and easy phone call question and requests answered with ease !plus it was a uk centre i got through to for a change course i can , normal time or do you want him earlier ? was concerned about high bills and the lady was brilliant she upgraded minutes and helped me plan to pay ! very helpful 5 the advisor who handled my inquiry was very clear and helpful , i changed my price plan and direct debit date quickly and efficiently and he helped me get a price plan that suited me aswell as being polite and friendly quick , clear and very helpful i was happy with the way my call was delt with thankyou all ur customer service ever does is send me to a shop to stand in a queue for am hour the lady i spoke to was unhelpful .she did n't let me know what she was doing so there were long silences until i asked `are u there ` .thn the problem i had , she was telling me that there was no problem whereas when i had rang previously and spoke to a male he tried something on the phone and said if that does n't work to ring back n they would try something else .this lady offered no help and did n't listen to what i was saying . poor customer service , issues are not resolved , constant effort to conclude problems .a waste of my time , not happy ! call answered with good afternoon at 11am , hassle getting through because of status as business customer ( which it should n't be ) 1st time i 've had a bad experience with you .adviser was rude/sarcastic and i was n't convinced with what he told me was accurate .not a great experience unfortunately . good and professional advice therefore the two perfect score .the 7 was because i did not get what i expected from xxx as an existing customer . hard 2 hear advisors name,amal repeatedly did n't listen 2 q and gav info i already knew ,then on hold for 18mins b4 call `disconnected ` .writtencomplaint on way . the advisor was great although she did not carry the news i wanted i know that 's not her fault .i spoke to someone a few months back and was told my upgrade date was 10th feb but today i was told that that offer had finished and i was not entitled to an upgrade until 20th may .i want to change from the iphone 4 to the iphone 4s , as it stands the only way i can do this is to buy out my contract and take out a new one , possibly with another network due to being messed about with my upgrade dates .this is n't good customer service from yourselves . answered quickly and got the info efficently , but need my on-line a/c 2 to accessible . 10 xxx are a complete cowboy company very helpful advisor mis sold product bullied into tking new contract will not be renewing all three of my contracts when they are expire no internet acsses very helpfull very polite and gave good information am waiting for tex acsses to inter net i have an ongoing problem with poor signal/sound quality affecting both my phone and a credit card terminal in the thanet area .clients often complain they ca n't hear me and i have to use a landline - despite having sure signal .this has not been resolved she efficiently found the answers to my queries ! the member of staff was clear and professional , and dealt with the problem with due delay or fuse polite and intelligent response to my enquiry very good overall i was very satisfied .istill have my over 18 content on if it was done in ten minutes as i was told then i would of given 10s across the board .thankyou as an organisation i am sick of being passed from one department to another ... often wrongly informed and when contact is lost you never wring me back ! advisor not very helpful .i wanted to join my four separate call plans into one shared bundle but was just continually told i could n't because of different contract end dates .disappointed at xxx 's refusal to help and i will not renew any of these contracts in future . the reason for the rating i 've giving you is that i 've been a customer of vodefone for .almost 10 yrs my reasons were my problem was dalt whit fast and then person dealing witm me was pleaaent and new his job well weel done xxx all was explained fully and politely .any questions i had were answered helpfully .the test now , will be how efficiently the next stage is handled ... the upgrade was seamless . because ive been tryin to get on internet since xmas been promised the earth and got nothing check my account coz u asked me to give them because i 'm being harassed by a x and they can not block his num no quarter was given to me i was sold the package by one of your agents and u r responsible when number transferred from o2 to you i have lost my free text and web and was told to wait till 4 pm see if it resolves , but my balance is now falling because i have been trying to cancel a dongle for 6 months , sent 3 emails , one letter and talked to half a dozen pple about it and it has still only just been cancelled , and i am going to to have to phone again to check you have actually done it this time no the advisor treated me me very well and tried to do everything in her power to help , but unfortunately is obviously restricted in her authority , so i' am still unhappy with the size of my bill , which is totally out of proportion to all of my other bills well i had a problem and sorted it quickly , efficiently and promptly , the adviser was polite and happy to deal with what i required and has left me pleased offering me exactly what i wanted because my issues were not resolved over the last 14 months the communication between one nett staff has been nothing short of completely useless and very very frustrating and has wasted me a lot of time at work but today was much improved . was dealt with by excellent advisor good service useless and conflicting customer services i found the attitude and assistant very helpful and professional .deal with my concern . because i am getting threat calls to my number that says that im gonna be killed .and there is no resolve for this from xxx .im gonna report this to the police all questions were answered but not happy with lack of options open to me after my upgrade , ca n't log on to my xxx ac etc all good adviser very helpful + efficient + issue not completely resolved but up 2 me what 2 do + was given all the options people great .answer to problem was to work round it , so that 's not so great . poor advisor did not seem cinfident n i still have the problem i rang up to resolve ' rubbish ' . my problems were dealt with fast and efficiently and he was friendly and polite . u are very helpfull and really understand my learning difficulties the questions i has we 're all resolved quickly and the person i spoke to was friendly and polite everything was very good ! after my initial contact with your head office last week i was asked to visit my local branch with the documents associated with my query .the local branch took copies of the docs and requeated one additional doc. i took this into the branch today only to be told i needed to contact customer seevices .i did this from the branch and your rep could not have been more helpful .the 8 score reflects the fact that my query is ongoing . she was joyfull .help full & explained in detail what to do . yes the situation i was in was dealt with without any hassle by your employee very quickly and satisfactory to myself your adviser hung up unexpectedley and if i ring back i pay again and will still not have my problem sorted you wonder why you lose customers ! the guy i spoke to was very helpful & knew every answer to my questions well trained the guy i spoke toe was brilliant but the situation involves a third party and is yet to be resolved very fast well informed operator dealt with my 3 queries efficiently and politely main reason i stop with xxx and plan to stop with u indefinatly excellent service the girl i spoke to on the phone was patient when i was trying to access my account online the girl also talked me through what to do thanx if you listen to a call i made at about 11 this morning it will tell you why or call me and i can tell you my self got no moan with xxxphone perfect 10 i had to phone you about high usage and have been paying way too much money for not a lot of loyalty from xxx i was kept on hold twice .i was told something would be credited to my bill next month when previously had been told would be this month good service as i was asking about when my upgrade was due . rubbish network the guy on the phone very polite and lovely .i have n't yet resolved my problem as my computerdown but i have all the info to do so .a very helpful man ! incompetences flies your **** . the service has been quiet good and speedy ,however i still have no internet connection or blackberry messenger this has been going on since yesterday and i canot retreave any voice mail .thisseem to be taking an awful long time honesty ... the issue may not have been massive but it was handled quickly and very effectively . very understanding and easy to talk to .helped with all my queries issues not resolved u dont care about loyal customers ! ! ! the xxxphone response was very good but it did take 3 attempts to resolve the problem and then i will not know for another 24hours if the mms issue has been successfully resolved . i am very concerned abov this having been a victim of fraud in the past and have not receivf any explanation .theperson who callf was reluctant to give a full name . i have always found xxx to be the best provider and the best signal all ways been with xxxphone always helped me with the problems very quick . my issue was not resolved and therefore i still ca n't perform the task i rang about i am generally very satisfied with xxx so that was why i answered question 1 . question 2 was because i was helped out but you could n't deliver the full service i was looking for due to privacy reasons and the woman who dealt with my enquiry was very helpful and professional . could not change the miss in my name to a mrs over the phone which was a bit disappointing , would 've been easier than going into a store .hence not 10/10 after 16 years as a customer you cant offer me a competitive contract .no one seems interested in keeping my business and now i have to answer all this ?i just want my pac code please i was promised a call back re my single purchase , which never came .also i was promised an email with advice about 3g which as yet has not arrived .poor service still ca n't resolve problem because xxx overcharge me all the time on my calls sold a confusing package and now trying to sort out.. i needed some info from my invoice but has no pc access so called you guys but your system had crashed , not helpful for completing vat return ! ! the adviser sorted my problem out very fast , she was very direct and spoke to the point , which i found very professional and efficient . general had no issues and was pleased ! very satisfied with xxx uk but xxx portugal needs attention . it was good xxx have good rates/tariffs etc but not good at helping out when handsets break !the whole 'there 's nothing we can do ' is n't good enough when you pay out lots each month and have been a customer for years ! easy to find contact numbers , quick transfer to adviser with not too many options and a very pleasant and efficient adviser who was extremely helpful and pleasant to talk to . i gave a low score because xxx did nothing to help me good service no busy because you got someone that good at her job and not fobs you off although the service i received was good , my problem was not resolved and i will need to ring back again to resolve . because i been over charged not as been told about my contract started and not been informed update . always room for improvement poor service very unhelpful the reasons for my ratings are that my call was dealt with very quickly i was very happy with my service today i it was n't me that spoke to you i asked how i could log my call durations , the woman did n't know and could n't suggest any ways to help .within seconds after the call i googled it and found an answer . the person was good and helpful i found your staff helpful . helpful and knowledge sales person i was extremely impressed with the service and the manner of your colleague - thankyou was put through to technical from customer services who hung up during my call .did n't even ring back .not happy i find that the company is harsh with me 2 time around .not all employee care about customer . firstly apologies answer 2 should have been ten your guy was brilliant sorted my issue very quickly thanks quick and polite not happy with the service . never had a problem with xxx.that 's why i 've rated you 10 out of 10 . answered everything and gave me a lot of help .very polite too . kelly took on my issue and dealt with it effectively and because xxx allow her to do so !and now i feel like i have been treated as an individual and as a valued customer of xxx ! has taken all morning to install sure signal .lost a mornings work .am self employed .sure signal is yet to work . my problem was solved very quickly and the woman i was speaking to was very helpful . negotiating my account online was a major pain , not clear at all u could not help me money grabing b*****ts question 1 is because i feel the service i am receiving is terrible so i would n't recommend xxx full stop .question 2 is because i am not receiving signal for 2 weeks now as a mast is down so nothing was resolved .question 3 is because the person was helpful and understanding 10 had this issue phone a longtime off and on .nothing i try solves the problem !pleasantries from xxxphone is not fixing the problem either ! my ratings is about my upgrade phone activation. . nothing else .thank you they helped me sort things out thanks with the level of customer care and help was out standing from the team . was good service good service , problem solved to my satisfaction in a friendly manner .however , this is not the first time i have had to make this call , it did n't get resolved the first time . all queries dealt with and questions answered . good service still waiting on a fone back ! because i was very happy with the overall service given really pleased how things were dealt with fast answering , good customer service i 'm not very good on the computer so the help was very clear and precise thanks your tariff system left me with no way of using blackberry data services in russia at a reasonable price .also took a long time to go through things .then we got cut off and he did not call me back adviser good but issue was website down which is poor quick , friendly , effecient .& she shares my birthday :-) i would expect no less from a business of the stature of xxx unfortunately this perhaps the 5th call i have put through to try get and this particular problem sorted .i have spent a great deal of time with your support teams and i still have the same problem . chap was very helpful , but could n't resolve the issue because the sim no was n't listed on ur system . did not receive the help .asked .for advisor gud on this query .but as a company xxx customer service is average at best it was a very helpful and direct service !the lady was well mannerd and very understanding you can call me on this should you wish to discuss . could not understand a word the man was saying and he kept joking and was being really sarcastic and jokes all the time , no good in my opinion he sounded like peter kay i switched from o2 to xxx , it took me now about 15h ( ! ! ) to get my phone working ...and this during work hours . . pls read the protocol in my file ... anything you want to do for me now ?or are continuing to ignore that you are under delivering just coz it because the person at the other end always puts me at ease and makes me not stress about my phone bill and always work out a way to heip me pay it and when im done talking to the gentelmen i feel at ease and not strest that my phone .snot going to get swiched off as is a big part of my life to comunicat with my family the guy i spoke to just was so helpful with no fuss and very polite they answered my question / query and gave a solution . good customer satisfaction poor customer services very disatisfied with hand set not happy with your phones .im changing to another company no organisation !incapable emplyees !rip off ! early upgrade .helpful knowledgeable and fast my question is still unanswered not helpful enough .as a loyal customer , i am not happy to be told that i have to wait to see if my handset can be fixed .this means i go without a phone .why ca n't i have a replacement handset ?i do n't want an upgrade !there are 2 problems with this phone !i ca n't hear people properly and the battery only lasts 3 hours at a time ! the reason for recommendation was singnal is nit always 100 % and i find customer services it 's hard to get to speak to an english speaking person i ca n't get any reception in certain places and it has been like this for at least 12 months .i want to cancel my contract without charge as this poor service is no good to me and nobody is willing to help me u were helpfully excellent service and very polite my query was dealt with and resolved immediately without the usual hassle .mark was polite and helpful and gave me the best possible options and also granted my request efficiently . . very impressed - thank you failure to notify business customers of the change to the upgrade policy , the fact i 've been give 4 different dates since december , and the poor service you offer business customers should there phone go faulty after warranty .how you expect me to run a business with no mobile phone i do n't know .i never had this problem with o2 the 1st and last agents were good but the downside was being hung up on this morning very good freindly polite advisor still need to go into a store to resolve problem .telephone operators where fine though . everything was great i received my new phone very quickly great service i ordered a new sim card and was told i should have it tomorrow the guy i spoke to was friendly and as quick as possible at answering my questions .very good customer service my phone when updating decided to restore factory setting deleting all ... fortunately the person who i spoke was very kind and assisted me through restoring most of my data when i was in a panic thank you got matter resolved with the one person not being messes about .very good because she was very good but not amazing ,had a nice voice too , which helps ! very helpful person , answered my questions promptly , excellent service because i have had several problems with `blackberry phones ` and xxx are always willing to help and get the issue resolved promptly . answered everything accurately and to my satisfaction ,great service ! ! ! ever since getting my i phone less than 2 weeks ago i have nothing but problems , the technical support lady was helpful and did offer a replacement however the screen is damaged as i explained the phone had been ringing and dropped onto a rug from a sofa and it cracked , this is not good enough as a screen should not just crack !also people are always complaining they ca n't hear me this was prior to the phone screen breaking !i will be intending to pay my contract off quicker and leaving xxx the guy help me out loads and also told me a good tip to do when using wifi above all standard ok ... i am happy wit the customer service received today but not happy with my contract with xxx quick efficient service . 0 dont feel xxxphone offers the deals and service other providers offer .10 s for the way the payment was handled after the automated service failed the woman i spoke to was extremely knowledgeable , unfortunately even tho i have 3 or 4 contracts with xxx i could not get an upgrade 3 months early excellent service also very helpfull thanks a the women i spoke to on the phone ` claire ` i think she was called was soo polite and nice she was ace ! ! i think she needs a bonus ! ! i have spoken to people before on 191 and they are just rude and she was very nicee ! ! you handled all my queries very clearly and with interest lisa who i spoke to on the last call was very clear , friendly and helpful and defused what would have been a dispute .i certainly do n't have an issue with my last call .i do have an issue with xxx and the lack of information offered to understand the impact of going over minutes despite xxxs reassurances of always making sure i was on correct plan .another higher than expected bill - i would not recommend xxx and i have no reason to stay with xxx when my contract elapses . 3rd month running same problem .on the basis l rang as l had no coverage at home , bit silly to send txts about call .hence delays in responding i would never recommend directly a company but if asked i would say xxx is ok as a company .the customer service is always good hence 10 for last 2 questions . she was really friendly and easy to talk to .she answered all my questions well he was brill in telling me what i needed before my trip to oz .cut cost ,best things to do price wise .wifi , roaming .forgot to get his name ! cuz your **** and too expensive and the insurance is bollocks spoke to friendly and really helpful people . my phone did n't work for 24hrs due to a system error good efficient service if you want this info email me your customer service man was a refreshing change , both amusing and very efficient .he is a credit to you company . not what i expected the man who dealt with me was nice , dealt with the issue quickly the service i received was out standing spoke to a human the assistant was very helpful and did exactly as he said he woulf i was & always have been pleased with the way you 's deal with whatever query i phone about . the person i spoke to was warm and friendly , and was able to meet my needs ... ( i do think you should reward your customers who take the time to do your questionnaire ) yes i phoned because i desparetly need to extend my ring to more than 3 b4 answer phone ... i was emailed instruction that did not work or appear clear . . i have asked 2 other people to follow these instructions ... they clearly do not work ... still left with problem unresolved it was quick easy and very good customer service customer service excellent polite , helpful , friendly , efficient it would be great if you also sorted out the customers email accounts .it only took me 10 minutes to doyself but would be a great addition to the red box service . one very happy customer l always give due where its due advisor was very helpful ! j was v helpful given my lack of knowledge helped with my poss future needs found me agd deal for my tarif because the girl who served me was very helpful cynthia listened and recommended the perfect solution for my requirements customer service ! ! great customer service and information . just very happy with everything it was a good overall experience with friendly staff the service provided was good and i was handled nicely by the sales person/advisor . excellent salesman very helpful with all our needs and just brilliant customer service .ashley at the milton keynes branch x its all about the people you can get the same product and basic plan anywhere now .but when face to face thats when i make my mind up .as i have said above you employee was the reason me and my partner both stayed with you on my visit to the xxx shop everyone was very helpful & professional . outstanding service and advice and i came away with great products and .contracts .very happy thank you ! as it was a great friendly clear service ,from a very nice young lady the salesperson was professional , approachable , knowledgeable and friendly ...he was also clear in the details of the plan and explained everything very clearly . i had very good costumers service .the person i talk to was absolutely professional .it was lovely to have such a experience .i hope it will be always like that and not just one time .i have been with xxxfon 8 years and that the firs time i had such a nice service from your store .so thank you very much .kind regards .justyna because the young lad was very helpfull and really polite great service the computer kept crashing which slowed the whole process and delayed leaving but sam at swindon was very knowledgeable staff were very helpful and friendly the sales assistant was a fantastic chap to deal with staff were really helpful and made it really easy xxx is a very efficient company which deals with my issues well . went into the store just before closure at the end of the day but i still had the new application processed from scratch , new phone issued , trained on use , and all with patience and a big smile ! ! ! excellent service and really good at sales as i was n't getting anything but then came away with a new 12 month rolling contract which will save me money and my partner came away with a new phone upgrade very satisfied overall good service but let down by slow computer network . quick , informative and friendly david in your reading branch was extremely helpful and friendly .ive never had any problems with xxx and would recomend .all my family are with xxx . the lady who helped me with my query was extremely helpful as are all of your advisors .my query was dealt with quickly and efficiently .i have been with xxx for years and i have never really had any major problems .all the problems that i have had in the past have always been dealt with well so for this reason i would recommend xxx to anyone .i am very happy with the service i receive . you service is great ad i am happy with xxxphone but feel i was misinformed and sold a product and am in a contract that i do n't need the staff were lovely and tried to help but with my case being such a strange one , this is the 10th or more time i have rang you you all have different ideas of how to help but you never do . i had a problem downloading my music from xxx music which i installed this morning .all downloads repeatedly fail !the advisor told me to take the battery out of my fone to reset network connections .i said my connection was fine .however i did what was asked and the problem persisted .i have since cancelled my xxx music 'add on ' . yes .any time i have difficulty using the phone or connections and phone for help i receive courteous and understanding assistance to resolve the issue .thanks .graeme ring me un happy with expensive bills good advice solved problem i am the customer with u since 3 years because u r service is excelent i was very pleased with everything .thank you . because the lady who delt with me was very polite helpful and a pleasure to speak to sorry it was 10 not 1 .i am very happy with the service .girl was well spoken and very friendly and helpful .i ve been explained all the deals no coment tanks they tack to slow and when i want ta change ma phone i cant query was answered , polite and knowledgable representative . i dont like being spoken to like a child and prefer to speak to someone who actually listens to what i am saying disappointed that i have alway been told that my upgrade on 07920005237 was feb 2012 only to now be told its may 2013 . i was happy with your service staff great but i 'm still not getting my emails ,they only thing i 'm getting is xxx texts .thanks repeated problems .poor communication within your teams . i found xxx to be a complete rip off and everytime i 've been sold a contract it has come in way more expensive everytime .i 've been a customer for 20 years and when i had an iphone stolen recently i did not get any help whatsoever from you as a company .you do n't give a stuff about customers unless you 're taking our money you did what i asked without any great hassle the operator failed to give me full information about upgrades and i had to travel to a xxx store to find out about something i should have been told over the phone . i understood the adviser well as am partially deaf . because you asked i got the answers i needed the service i received on this occasion was good and informative however i have received so many issues with xxx i definitely wo n't be dealing with them again and look forward to not having a contract with them anymore . the operator was very clear and very understanding(scott ) and most of all very helpfully and i 'm more than happy with xxxphone and your service having been with you for nearly 20 years see previous response i called to ask why my previous phone had not been unlocked so that i. could give it to my son to use on another network .( i had previously called into the shop in horsham to have the phone unlocked ) .your colleague has informed me that there was no action on my request .however he was very helpful and gave me some advice to expedite the matter .at this time my son can still not use the phone i gave him . he woz a very nice polite guy .n very happy wiv xxx .wouldneva go wiv another net work . my phone is essential to me as my husband is bedbound due to ms and the only way he can contact me is via a push of a button on a special machine he has to my mobile .today i needed a quick solution to a problem i had with both my phone and my account .within 20 mins both of these were sorted by 2 very pleasant and helpful members of your staff . v helpful and polite ca n't trust xxx i feel i was fobbed off , i have migrated my old number before and had no problems and that was from another network .all i wanted was my old xxx number which i have had years migrating to my new xxx sim .but apparantly thats to much trouble .terrible thats 4 questions not 3 , however the advisor dealt with the my call ,but had to request guidance from her manager which would seem to suggest a lack of knowledge . i spoke to person to pay my bill i then asked him if i could put a block on the phones wen they reached their limit he just said no we can block them now but we dont do blocks wen they have hit their limit i replied they did it 4 me the last time my son went over he said well they dont do it now my last bill was over 500 pouds this one was 222 pounds im not a well person and on a limited income all i hoped 4 was a bit of help and advice but your adviser although polite did not seem bothered 2 help me ive been with xxxphone 4 years and wen i need a bit of help and advice it doesnt seem as anyone will help the young man that i spoke to was very helpful in what i needed to know .thank you she was lovely and gave excellent customer service ! was on hold for far too long ,could n't find a solution to my query ,assistant seemed nervous and too new because i was very pleased my problem was sorted out straight away . never had a problem with xxx and have on other networks call me the operator was very good .i was disapointed the email wasnt working so i had to pay for call on the whole excelent service , but very difficult to navigate my way to correct department .pushed around a bit .thk you the lady i spoke 2 was very friendly and very helpful , she double checked things 4 me and made sure i understood everything .my problem was sorted quickly and i wld always recommend xxx ova any otha fone shop . that 's more than 3 questions !overall i was happy with the advisor but not with the service i 've had in respect of ending my contract - see answer to q1 the person i spoke to was extremely friendly and helpful . call went well .i hope to get the correct resolution . it took me ages to get through to an agent but once i did they were very helpful ! ! the lady was efficiant .shame xxx are not .will be changing network nxt time . my rating explain . website not working properly +bill access difficult good service all round . because everytime i ring my problem is n't solved .i 'm wait for sum one high up to ring me back . helpful friendly staff . misrepresentations , denial of conversations and extremely unhelpful overall impressions . she was goooooooood no not time u expect every person to have a computer they do nt do joinery well i probably will not renew after all these years when the contract ends dealt very well with my call and was empathetic but ultimately due to data protection could n't quite give me the answers i needed . the agent i spoke to was not ready to help never consistant with information and cannot explain why information is wrong and it is never corrected freindly , polite and helpful adviser .resolved my issues within 15/20 minutes where as problems i 've had with vofafone in the past ( of which there have been many ) - the help received has not been great , has not fulfilled their promises and have taken rediculous amounts of time to see through , putting me on hold countless times , cutting me off and forgetting to call me back !much better this time , thank you to whoever she was ! ***** i have payed a lot of money to you and my friends with anther company they have good offer ff helpful and honest very polite and helpful and all issues resolved fully . the lady was extremely helpful .sincedecember i have been trying to get my problem rectified and she was the only person who could be bothered excellent customer service excellent service because the phone still does n't work properly ! ! ! very pleased you were able to help me . i was very satisfied with the service received phone call got answered quickly and all was handled efficiently becouse i am happy with whole service 2 long i called twice today regarding my phone and it was resolved the second time round .i think i should have happened the first time i rang ! good service initial advisor stated new phone was in stock and would be delivered on monday .less than an hour later , a text informs me that actually there are n't any ( implying sales person lied ) , and delivery would be tues .try to change address for delivery over weekend , sales advisor says i have to phone on mon .phone on mon , change address .tues arrives delivery attempted at wrong address .still waiting for phone and unable to use service am paying for .disappointed by poor service and organisation . answered query .dealt with politely and efficiently you have still not corrected my latest bill ! i was initialy told , the other day , that i could swap my phone for a new one .today i was told i would have to send it away to get repaired without a replacement . very slow website/accounts compared to other suppliers and unable to amend/review price plans online .therefore am seriously considering going elsewhere even though penalties may be imposed ... rep did n't know what media card was , wanted me to upgrade phone even though clearly a hardware issue , wanted to replace handset after i had tried upgrade when just need a new media card i would recommend xxx as any time i have had a query or problem it has nearly always been resolved .i did n't give a 10 due to a mishap with an old internet bill .the level of customer service i received today was great .i needed a xxx local store number and the operator put me directly through .saving me time and money . i always tell the truth - and your man war v helpful ! because every thing that i asked for was very helpfull and that their answer was great thank you . because the lady did exactly what i required as i wos helep nice way have been with xxx for years have had no problems over the years wanted to speak to someone regarding my account held on for over 8 mins and had to cut off tried to e mail the service was not available could someone call me after 6 this evening thanks still got issues it was done in a professional way and answered very clearly .but i like to think there is always room for improvement !thank u because u told me yesterday to wait 5 to 10 days for phone you then texted me to say it wouild be delivered tommorow ..you then texted again to say not and asked me to call ...i called and was told you didnt know when buyt may have inmfo later i week ! ! ! ...seriously it was all ok up until then but now i thinlk i will bin idea ! ! ! very pleased with advice given just short of excellent . i was very happy and satified she pointed me to the web site .so my query may not be resolved ! personal experience and how well my questions were answered . very satisfied with xxx as a whole . 8 i have been with you for years , and always been satisfied with all dealings i have had , no matter what they were about , the staff have always been helpful polite and nice i hscr been trying to upgrade one of my 4 contract and have been mis sold .miss lead .told didderby things by different people .sent wrong phone sold different tariff .sent sim instead d phone .had to ring most days to resolve and still not sorted .unbelievable you could not make it up .big training issues highlighted but at last spoken to someone genuine but only time will tell .fingers crossed will be resolved soon ! ! very helpful ,friendly ,professional and lovely to talk to . fast and very professional my querey was resolved straight away . no comments.thanks every question i asked was politely & perdsonably answered in a professional & friendly manner .the lady i spoke to was uber lovely . because they are exelent terrible service since i transferred back , but the lady was very helpful and polite ! the advisor could not resolve my query and i have to go to another party to resolve it . because the person i spoke 2 was very helpful an polite my problem did not get sorted out .and this is not the 1th time iv had a problem and it not been fixed the customer advisor was very helpful and sorted out .allmy queiries everything was good , except for what you could actually do for my problem - you could n't really do anything , hence the rating of 2 ! good service i was happy with the service very happy with service i never score a ten .however she was very helpful and advised re phoning the uk from abroad rates .switched to a cheap rate whilst abroad and gave a good explanation v satisfied .thank you a text from 4774 failed to come through on my galaxy s2 , message was android failure .xxx shop could only tell me it was a special offer and to ring customer services to see if it could be re-sent .customer services said not possible so i have lost out on a possibly good offer .everybody was polite but i have lost on a possible deal because my query was n't resolved .being a customer of xxx for over 10 years now i 'd of thought it would of been , but was n't .was n't the advisors fault but was from the past who had taken my insurance off my phone without consulting me and now i ca n't get a replacement handset ( due to dropping on concrete floor by accident ) .i 'm not a happy customer as i 'm stuck with this smashed in phone til may 2013 ! good service did what i asked straight away xxx are **** see previous message for my reasons . they assumed i was asking for a phone upgrade when i knew there was a network problem .they said `it could be ` so then why did n't they check ?from customer service they should be able to check if there are network problems or not .they were not helpful at all .they did not listen to the problem , just read thru a script the 3 advisors told me 3 completely different answers to the same question regarding my fone not working , i 'm very disappointed .in xxxphone customer service and the issues u have with ur hand sets , i will not be using xxxphone wen my contract is up for renewal i was rang the other day by an advisor offering me a contract for an ipod , i agreed on the understanding it would be delivered today , when i called today to find out which courier you used as time was getting on your advisor told me they were out of stock and it was n't coming , now i 've been in all morning waiting for something that was n't coming at all ! was dealt with very quickly and she was polite , issue resolved very efficiently since joining xxx i have had brilliant service . the adviser was really help full , i should never have been cut off , i phoned and made arrangement to pay in 2 payments and the second payment wasnt due until 25 feburary , no comment . the operator was very helpfull and polite and dealt with my query very quickly problems still exist despite some help from colleen . not all my queries dealt with immediately as had to be referred to apple . answered all my queries efficiently , however not sure the option offered was best value good friendly service .but i am having lots of problems with two of my blackberry phone .i need them for my business .i want to change to i phones . phone still do n't work at home and no 1 at xxx can seem to no why or help operative was very helpful and hopefully has managed to resolve my query inconclusive , hesitating to disclose the true of the meaning of my request and the temiscale , 10 working days for the letter to reach me ?for the urgent issue involve ( the bill this month , is a shocker , inadmissible ... ) i have shocking signal where i am experiencing drop calls every single day and no one can here what i 'm saying .i am now told as a good will gesture i can pay to get a decent signal through a sure signal box .appalled with the lack of coverage from a network i have been with for six years . found very helpful , polite & effecient .well done ! very good service nice and helpfully the service i received was very helpful and cleared my problem styraight away i had browsed other providers and found things complicated , your advisor was clear on everything and very helpful plus it 's a good deal . ongoing unresolved issue since dec 20th makes me wary of recommending v , but 4th person i spoke to managed to send bills as requested .i 'm yet to see paper ones posted as promised , but have got them via email .just fyi i 'm not remotely interested in downloading them myself via your website .i dont want yet another password / login , and frankly think since i 'm paying you a fortune every year the least you can do is do the work to send me a bill .also not impressed that was offered 50 % off home booster , but then that wouldnt go throug system so it 's pending my decision to purchase further vpackage for home .ie it 's not really much of an offer as an apology for messing me about for 4 months .not impressed with the company , but the last guy waded through the system and actually did his job .oh and i 'm a shareholder - get no reduction for it ! there is an issue with the reception in my office and the sure signal ca n't correct it and i am losing quite a bit of money from not being able to access my emails from my phone and i am locked into my contract which i am not able to get out of due to this reception issue which it is happening the second time in the last 6 months i have been with xxx for over 10years and i have always been treated politely and respectfuly when speaking to anyone from xxx adviser very helpful but was calling about a problem so not happy with xxx but was happy with how it was handled ! all questions were answered to my satisfaction told apack 0f lies 10 was satisfied allways been satisfied long time customer . poor customer service ask u asked n i rated i was happy with my call very polite , good knowlege , patient and offered other unsolicited advice to assist me because colin waz polit very helpful and it was a pleasure talking to him . quick , efficient and helpful very fast resolution and i was very happy with the outcome been with xxx for yours .the offer given for a second contract was rubbish very unhappy with the extortionate call rates when i have exceeded my minutes , considering the awful signal i constantly have .will definitely not be renewing my personal or company phone with xxx .will return to o2 . i have been spoken to like a piece of rubbish .treated disgustingly and will definately be leaving when my contracts up of all the mobile phone providers i have had dealings with , xxxphone has the best sales team of them all .i do n't usually like being cold called but the sim only contract offered to me by najma shahzad was a really good deal for me and my wife .najma is a great example of your sales team .she was extremely courteous , efficient , patient and above all - a human being ( if that makes sense ) .keep up the good work .many thanks - michael gregory the executive was very professional and knowledgeable , quick and polite . did not get any advice that was usefull apart from take it bak to the shop the enquiry was handled quickly , politely and informatively . the adviser was very pleasant and offered advice they were very knowledgeable and confident in their responses . because he was good and i got what i wanted being passed between 4 different advisors and being told conflicting information aswell as senseing some annoyance at being put through to one of them in particular .and still my issue remains unsolved . staff was kind n no helpful & good service usually i am very complimentary of ur service .i have been regarded as a high value customer and always paid ma bills on time if carried over .yet i was told i couldnt do this till my next pay date .the girl on the phone was very disrespectful and service was of a very poor standard .usually it is very good but today i feel let down . 10 grumpy unhelpful no alternative solution to my problem i had good service really happy with the service and thank you to both girls i spoke to as they were very helpful because you asked for it the service was very good but did not solve problems every question i asked he answered , glad to help in every way , gave advice and soiled my problemvery good , excellent service .thanks q1- xxxphone have always been helpful and accommodating with anything i have rang for and i have had no surprise bill amounts .best network i have been with .q2 - i got exactly what i wanted .q3 - adviser was helpful and fulfilled my request , however took quite a while to do it and put me on hold . unhelpful , unreasonable .not understanding i do n't know if i would recommend xxx for the simple fact i think they are expensive .the call and text rates when i went to the u.s where like a third more then t-mobile .but other then that the customer service is always up the standards and the advisers are always friendly and helpful good customer service and they were very helpful dident sort nothin out because i 've rang so many times since christmas , nothing is getting done , i 'm paying 25 pound a month for a phone that 's rubbish .money has been taken out of my bank 3 times without permission and reason and i 'm left with no money .xxx say they do something and they do n't .i want a new phone which works or i 'm quitting xxx if i get one little problem , enough is enough x my phone has been missing since friday in delivery but the advisor was first person to admit its lost and get me a new one and refund me for my insurance excess i really needed my free text my bills are way too expensive .i sort of find out why , try and resolve it .it happens again and i dont get a straight reason for it !now i just have to wait and see if it happens again !better put some money aside !it 's a joke ! even though my problem still is n't fixed the staff were very helpful and informed me that it would be in a weeks time .as long as i know whats happening and that the problem is being worked on i 'm happy .the standard of customer service was high . read the notes on my account dating back to november and still being botched up with the billing . went on hols and used cred on xxxphone and they said they would refund but dident ten pound usued not happy xxx is not fair now what was before . found it really helpful to sort out my enquiry vodsfone has always helped always been very polite .i am a manager in customer services and would be proud to have them as my staff very professional attitude i got what i needed without putting me to hold and good customer service . because i am 4 years xxx custumer satisfied q1- to expensiveq2 - nothing special , it was only canceling a contractq3 - polite and helpful adviser . my call was about an upgrade i ordered online , 6 weeks ago .to be delivered to my local store .called over a week ago to be told it was dispatched to store .called at store 2 days later and the new nothing about it .called today was put on hold for 15 minutes .then i was told i would get a call back on my mobile .that was over an hour ago and counting as we speak . good but still room for improvement they were very helpfull still not given confirmed delivery date for phone which was ordered on 29th jan and was then told would receive this on 01 feb.tel call to xxx on 04 feb was advised should arrive today but today told it is still not left courier ! very good company .my partner has bought shares in your company . three calls had to be made at my expence with 3 different answers the latter solved the problem i hope .didi get a refund of charge ? could barely understand first operator .her level of english language was poor .i had to repeat my own phone number several time and she was just not getting it .i felt she had hung up on me because she could not be bothered rather than a technical difficulty ending the call . i have been a customer with xxx for 2 and a half years and i 'm generally unhappy with the service .the customer service advisors are normally good ( with the exception of the business manager , who i found completely rude and considering he supposed to be the manager , i feel he is letting his colleges down ) , but i 'm afraid that 's the only thing that is good about xxx .i recently had two payments taken even though i was reassured only one would be taken .this inconvenienced me as i had to go to the bank and re-claim the money .i regularly get higher bills - one of which i received a text saying i would be credited the difference - which i did not receive for 3 months after i called to enquire .if i was not on a contract i would leave xxx - i 'm sure i 'd find a better deal and find a network that appreciates my custom . name transfer i can not be 100 % satisfied as i have not received a confirmation text nor my friends and family yet .that it has been set up .also when talking to the operator the computer kept crashing not giving me much confidence ? i called as my phone was barred , your agent called the account holder to confirm she could alot me while keeping me on hold .after 10th mins of holding she cut me off and then did n't phone me back .i called the account holder who said that you had messed up the billing on the account again and cut off our calls again . extremely helpful advisor was ok but im not happy as my upgrade date keeps getting moved and u have now stopped doing it over internet .may look at other company who will buy contract out i 've always had good customer service because you sent me a new iphone without the sim card - not very useful is it ? still awaiting a reply or a call with regard to our discussion very helpful i always find your service to be good 2 got through straightaway which is important to me .also no endless list of options before i got to speak to someone .finally the person i spoke to was helpful and did what i wanted without fuss .job done ! i think your a good company and always helpful my enquiry was dealt with very well and the advisor was extremely helpful and pleasant the first person i spoke to had a very rude and demeaning approach in which he dealt with my enquiry and was very argumentative and confrontational .the second person was professional and helpful with my enquriy . pleasing manner .helpful .dealt with my concern without making me feel it was a big issue . the advisor was polite & dealt with my issuse quickly & efficiently . the service was good and straightforward ,providing i get the info i asked for average to good service the gentleman i spoke to was extremly helpful .i wish to change to a pay as you go phone as i am on the cheapest rate and hardly use and of my minutes but cannot do so until my contract ends in one year which is not ideal .i intend to stay with xxx but am not currently getting good value for money . because the boy i spoke to changed my mind i needed the family pack because my twin was rushed to hospital and he dealt with straight away well done thank u didnt get the solution i was after , but not the operators fault good service answered all my questions and gave me all the information i asked for was very helpful and obliging because i have been told 3 times the wring information and only had the contract 1 day already having bills thrown at me job not completly done still got singnal probs no the first advisor took all details and could n't find a problem .passed me to another person .they took all details and put ne on hold .then bounced the call back to the first department but a different person answered .they took all details and could n't help .end of call . my adviser been very nice and helpfull the woman on the phone was very helpful and was very plesant i was very satisfied good company good network coverage and helpfull staff in the call centre great company , service not great my query was sorted out very quickly .......person i spoke to was very polite and helpful very helpful great telephone manner answered all my questions and looked on htc forum for extra support . i give 10 because i got good help from my call xxx failed to fulfill their promise they made few months ago to us !so considering leaving xxx ! your automatic payment service does not work when ever i try .in future you will have to contact me for paymentmaurice advisor very friendly and helpful but my problem wasnt solved this time the agent was untrained , said he would call me back , in 5minutes , 1hr and 15mins later still waiting .terrible service . 10 i very satisfied with the service i received from your team because the problem i had was sorted in 5 minutes because my problem with my phone was not rectified and i feel i will need to call back again to accomplish this otherwise the operator was very polite very good and helpfull operator quickly helped me only wish i could get him everytime i needed to call a great ambassador for xxx i like xxx service &customer service as well &in a future i like moe care of customer service that why i rate it couldnt replace with new as per normal on xxx business have to send away again for same fault from 3 months ago cause ive never had a problem . the xxxphone signal failed on both calls and despite taking my name and number no one called me back prompt and concise i was happy that the issue was resolved today but i am not confident that the billing will be correct next month service was clear concise and well directed i ordered an upgrade yesterday an confirmed the address to where to be delivered and got a call bak confirming this was right then i rang up and they had got the address wrng so i rang and said cancel order it has n't been cancelled nw my new iphone has been sent to a wrng address where someone has signed for it nw i 've got to o all the way to pudsey to this address to see if they have my phone never had any problems only 9 was for signal that 's four questions !the person i spoke to was polite , friendly and helpful .my queries were resolved to my satisfaction without any issue . i hate the dongle , did n't mind service happy u r wasting my time youimbescilles very disappointed with a yvonne moore in business renewals who since 4th november 2011 has ignored numerous email requests & have still not heard back so therefore contacted xxx direct by phone to sort the upgrade , & they actually promised to email the information discussed earlier & still nothing ! ! !i feel we have wasted alot of valuable time chasing people who promise but never deliver !thanks girl was great but problem not solved . because that 's what my brain told me to say because u could not help at all and when u finally did out my phone back on i have no internet very polite and helpful,good customer service .:-) i have a been a xxx customer for 2 years and believe they are the best .keep up the good work . if you are truly interested , give me a call . quick query , solved efficiently and effectively .polite . they were all very polite and very helpful and really seemed to enjoy their work very not helpfull at all ! can't believe i have to wait up to 8 weeks for an itemised bill for the past three months .the online billing is slow cumbersome and difficult to get reports . 1st time i called i was cut off ,then had to ring again and go through whole process again which wasnt good very helpful + sorted me out easily to many redirects during a 30 min call & eventual dissatisfaction with your inability to solve the problem .terrible service . you dropped a point because visiting your store in liverpool 1 does n't work .too long a queue and nor enough staff .otherwise your telephone service is excellent : ) excellent service sounding happy while giving the customer .ie me good helpfull advice many thanks 4 your help because you are useless **** scotch people 0 the first operator did 'nt care , how long i 'd been a xxxphone cvstomer , or why i wanted to change provider , she just said she send a code to terminate my contract !some loyalty my issue was dealt with quickly and professionally .very polite she understood my issue and dealt with it .thanks u sorted my problem out and stopped me worrying ! advisor was uk based which is good .issue appears to be resolved ( i shall wait and see ) . very helpful happy with service received from peter .answered my questions and arranged solution .much better than other service received in the past from other call centres . prob not resolved and unhelpful response happy with everything except the person who dealer with my calls rude and nasty was completely miss informed by the previous 2 call handlers about getting a bill issued and it has now effected me financially .the call handler today did her best but was n't able to help .( not her fault at all .she was very pleasant ) . all in all good service excellent service .friendly tone and discussion the lady was friendly and polite guy on the phone was wicked .everything else sucked a bit . problem was n't resolved no explanations were given utter confusion for weeks a blew on a dandelion clock and now i 'm bursting . because vidaphone is the best compant they always listen and help you because i was on the phone 14 minutes & then was given the wrong number . you all ways resolve my problems and i 'm more then satisfied with the staff at xxx thanks very good service and staff got a good phone manners my question been answered right away very friendly , didnt completely resolve issue i phoned for , but happy they are phoning me back when it can be resolved .thanks the adviser was very friendly , very polite , great customer service , my matter was dealt with swiftly and efficiently , nothing was too much bother , i was n't transferred to some international call centre or kept in a queue at all , it was all too easy answer to my queery professionally very helpful .i have fell behind on my bills .rather than cutting me off she asked me when i could pay by and sorted the situation think xxx is great .the advisor had an excellent attitude .however i was n't happy to be told i could cancel the phone insurance at any time when i bought the phone ... to be then told i had to keep the insurance for 3 months .thanks sometimes its a very good service and othertimes its not very good query was only partially sorted out , given info about how to pursue , but outcome not certain , query was from a mistake i made , the customer service operator was a credit to your company . all questions answered .efficient password reset .thanks actually i 'm fully happy with service but i wud like to keep 1 number myself .thanks advisor did everything i asked of him .however he said i was out of contract and did not offer any new deals . the adviser was excellent i have had nothing but trouble since i took out the 3 contracts for myself and my family .my phone stopped working and has only just come back after 2 weeks .i have not had any internet access since it stopped work and now i get it back i have to phone htc direct to get my internet access ahhhhhhh good and polite service .staff willing to help . the advisor persevered and sorted out my problem and then helped me find what i needed once on line ! ! ! brilliant .... very impressed with the advisor .gave the inrtructions clearly and precise and most helpful . i wanted to get iphone 32g instead of this 16g and pay the deference they said no. i explained on no 1 i got the answers i needed about leavin xxx for anew supplier . over the last 3 days & constant mis-information , no calls back even after asking for a supervisor call back .total lack of understanding between in firm departments , stores & employees .completely disgusted with service .considering making formal complaint in writing now to head office the first advisor gave me the wrong info & i had to call back to get correct info i asked for something and it happened , v pleasant advisor who communicated clearly i was dealt with very quickly and effeciently the problem i had was dealt with quickly and my mind put at ease due to the rudeness of the staff , waiting 3 weeks to be delivered the wrong phone and being told they could not do anything about very helpful staff good very helpful advisor thanks i would like my phone to be capped as i keep going over my minutes and cannot afford the bills so if i was capped i would 've been happy ! ! ! ! very helpful sorry yes it 's not fault of the person i dealt with - the call just got disconnected very early on !perhaps the questions should be rephrased or an n/a option provided ! excellent customer service very helpful advisor your operator was very helpful but tech team unable to tell when full service will resume on my phone so i am losing jobs in my taxi which could lose me clients she was just adamant that i shouldnt call you nd tried to be-little me ... because your the best better then shitheads o2 ok always happy with the service i was happy with the service i was given , thanks a bunch .... difinitive answer was given by support staff after investigation . ive had prevous problems with you and you have been fair in sorting it out .you have been in the wrong in the past and all i got was an appolige .as you can see ive been with you a long time .hope to keep with you in the futher . everything was fine but you only find out how good people are when stuff goes wrong no pleased i found the girl very helpful in dealling with my problem . because eveything i needed was answered rude i 've not been happy with xxx 's services recently , i do n't think the service it provides is satisfactory enough and sometimes it has n't provided one at all .i 'll be looking to change my network very soon . on 8th december you agreed to provide a new phone as the one i have has a known fault which your store could not resolve the new phone was a blackberry i am still waiting despite calling regularly at ypur request terrible service from xxx no tried to report network problem .fobbed off with sim change .will jump through the hoops but no confidence it will resolve issue . problem not solved .thinking of switching to o2 . poor customer service skills .considering leaving she was very patient and helped me work out the charges i did n't understand you sent me a text say i was going to get a itemised bill and charge me 1 54 i did not ask for the bill told swish bord 2 mins later another text say same thing i i do not want a itemised bill how many times do i have to tell you people yes i could . generally a good service but a bit dislocated when transferred to another dept .however polite and efficient staff . the assistant was very helpful excellent service she was very sweet and polite and dealt with my reason for calling the advisor i spoke to was very kind and helpful thank you yes .i was very impressed with the service .both my queries were answered fully i was promised my new phone today .and it never arrived .xxx wer using dpd as ther courior and wer really good.butchanged to royal mail who are rubbish a lady called emily in onetrackaccounts was dealing with a query she asked me to hold on and i cut off i rang back and was askek to hole which i did for nearly 5mns and hung up 0swald browne spoke to several some helpful some not the advisor rectified the issue and was polite and proffesional if a manager calls me i will explain .thanks . my requirement was dealt with very quickly and easily by nice friendly staff - thanks the advisor i dealt with was totally amazing , it 's staff like that i wish i had more off working for me . expected a call back and still waiting ! as im very satisfied with the service you supply me with i want to change provider because i am not happy with having to go into the xxxphone store if something goes wrong with my phone .have had terrible experiences in the past where i had to buy a pay as you go to tide me over dint help prompt response , polite and friendly person , handled the query quickly & efficiently - thanks .robin laidlaw higher expectations for my phone needs reason being .was on a ten pound free be pack .top up only to find out that i have not be on it for the last month .so not happy . excellent advisor the man i spoke to in warrington was lovely and very helpful but i feel trapped with the wrong phone and the wrong priceplan which was reccomended by you not happy with xxx happy with my adviser on phone excellent service .answeredall my questions promptly and very helpful i had problem with my phone and was told to go to store which is far from me .would n't help me on phone so have used a broken phone throughout contract . quickly helped , prompt answer and if everything will be done the way i asked i will been even more satisfy , thank you efficiency ive been with you for years and over the past couple of months ive been told they cant help me with my internet go to a shop im thinking of changing to o two 7=confused10=resolved10= dealt with the query quickly . great service . xxx should have let me know once my bill was goin up 300 % the reasons why and not allow me to continue until i had to contact them .i 've been a customer for over 16 years now and this level of service is poor .the operator i spoke to was great the company sucks which is a shame as i spend so much money with you . yes .your advisor was really kind and helpful and he told me i could manage data browsing usage by downloading xxx app .i did this but it says it 's not available for business use .i thought maybe your advisor would have known this but perhaps it 's not on his screen .but thanks anyway . i had an issue with receiving emails on my blackberry , after my call to xxx , my problem seems to have been resolved .so i am happy .thank you . very helpful quick answered call and no messing about the adviser was very helpful and cheery , and the problem got sorted out hassle free and promptly . satisfied wiv all xc query dealt with quickly and easily , everyone not already with xxx lives in area without great coverage so ca n't recommend to anyone else . quickly and efficiently dealt with by a professional sounding easy to understand customer advisor had a polite manner helpful what was promised has n't happened yet ask me again in a weeks time ? the person helping me was very patient and made sure my problem was solved 100 % dealt with query quickly amd efficiently . #NAME? xxx are never helpful when i call up & you always overcharge me for using my phone abroad . she was very pleasant and answered my questions clearly yes , very pleased with the service . the advisor was very helpful but could not resolve my problem as i needed to ring from another telephone to enable him to look at my iphone and as that was not possible i will call back later problem was not resolved and this is the third time and still not sortd ! ! ! ! ! ! ! the only time i spoke 2 customer services was in dec 11 when i had my phone stolen in sheffield .iwent in xxx shop and canceled sim and got new 1 person in shop said all contacts are on new card came home tried it in old phone rung customer services was told it should of all been transfered on new sim go 2 nearest xxx shop so had day off from work went in shop guy there said it cant be done was given run around so much lost money misinformed so came home 2 email complaint email would not send at all tried for a wk no luck so canceled dongle broadband very annoyed at bein given runaround spoke to british and very quick response call me and a will tell you why ? because it still does n't work not happy with the service ,i should have had the fone 4 days ago & i still havent received it ,i 'm not happy at all . excellent service hopefully my query has been resolved the person i spoke to was helpful and patient .also clear in solving my problem great service and people you can actually talk to and understand : ) i am so disappointed with my contract the much its costing me and hate the phone i have and ca n't upgrade until september quick and prompt service . i have a major issue not being able to ring several landline numbers from my phone and so far 6 xxx staff and technicians have not been able to fix this problem so would like a call asap to resolve the issue to prevent leaving xxx i do n't know .i just felt it never had any trouble with signal / coverage wherever i have been in the world .i still have a bb through xxxphone . extremely helpful and pleasant service see q1 - please resolve my complaint urgently and let me know whats happening craig solved all myproblem and was a real help i got my all answers i found the man i spoke 2 very helpful and informative he was also very pleasant rare these days xxx are rubbish . anna was very knowledgeable and quick with her responses which were clear and extremely helpful i asked for a nuisance call to be blocked but the answer was that it was n't possible , with no explanation as to why this was so .apparently i have to receive 2 more nuisance calls before the matter is passed on to another team , but still no explanation of what happens after that .what if these unwanted calls i am receiving were from a stalker .what then ?still no help from xxx ? good service advisor was polite and answered my question straight away 10 07972178907no call backs from manager 4 request 2 treated badly with every conversation 3 customer advisers not listening to me , 4 customer adviser transferring me to other department with no notice5 .customer advices lying to me on every occasion6 .one net and rio advisers passing me back and farward7 .spend hrs every day trying to get issues resolvedsamsung galaxy s111.1 over heating constantlypositive resolution a excellent advicer swped for a iphone as this phone was out if stockthanks u met my expectations phone1 .couple of months into my contract i ported my business line from orange to xxx to find i could only text no voice calls .1.2when speaking to the customer advicer she kept on saying my phone will be on with in 48 hrs1.3 4 days later phone still not on1.4eventually xxx said that there was a mandrake between department and a form would have to be sent1.5 over 2 weeks later phone was on1.6 2 weeks of loss of business with new customer1.7 2 weeks of existing customers thinking i 'm out of business as my phone is cut of1.8 5 percent of yearly advertising lost 1.9 projected 20000pound of business lost2 phone still faulty2.1 no voice mail2.2o1592747096 number not working2.3voice call dropped with full bars2.4people saying that they ca n't hear me2.5 when calling phone number line dead2,6 when calling line saying phone disconnectdaily visits to there storethe girl in the store very helpfullyphone swapped problem persistfault with linealthough been abit better today .07917137637samsung galaxy s11 faulty going same way as the one on the other number 6 batteries bought problem still persist1 .whent into store to get new phone called one net and riowas on the phone for 3 hrs1.advicerstelling me the phone was out of stock1.2would not change for a different phone or colour1.3asked for manager call back over a week later still waiting1.4over a week later and several calls and manager request .1.5they agreed to swap handset.1.6handset arrived to day black with no batterie and back cover .the one taken away was white1.7 had to go to store again to get battery and back for phone1.8called the customer service to express my frustration at all the lies i have been told that xxx only exchange a like for like.then they delivered me half a different coloured phone .to be told be the advicer what was my point.and put threw to rio without any prior noticesum up4 managers call back .none called4 emails sent for my noterie , as i am going further with this at the way i am treated . i came to xxx because i thought they where the bestfar from it , i have still got phones with 02 and orange .wish i did not have any thing to do with xxx please can you get my notorie sent as it is part of the sale of goods actand can you please get a maneger to call to show you do care about your customer i have been waiting for over a week for my phone .have had to take time off to be at home when my phone was going to arrive and it did n't on 3 occasions .operator was quite abrupt and asked me why i did not know the post code for xxx phone in guildford .i could go on but not feeling well . the service and overall satisfaction is very low always encountering problems x quiery delt with quickly and gave me some useful help because the lady i spoke to was courteous proficient and efficient at explaining toe what i needed to do ! because i rang up to get put on to a freedom freebie and it still has not been done can u help me ? so please always follow what you told your customers when they sign for their contract with you .thanks very satisfied although terminating c|tract was pleased with xxxphone services .poor service was not reason for going . top marks for being friendly , helpful and a very nice telephone manner .she spoke with a voice that wanted to help rather than a voice that is required . i think that xxx is very good , very efficient at what it provides .shame that there 's the automated system but it is understandable i changed my address with you now have to phone back again ah you are sending new phones to old address .its a pain as just come off phone with you i wanted to cancel a tablet sim seems unhelpful to be told to do it via email !not the xxx staffs fault just the system ...the operator should be able to deal with a simple request ...the .i found the site was down !very frustrating . cos i have been have lots of problms with yourself and u seem not to help all try sayin everythink is ok but its not good possitve responces to my quieries .action was immediate . queries were answered in a polite and efficient manner to my satisfaction . very happy with xxx , their ethos is correct and they deal with things promptly 5* solved the query i had efficiently ! the solution offered did n't work and i will have to call again to get it sorted . great service many thanks : ) its was very helpful ! the customer service rep was very patient with me .i had a crying new born 2 attend 2 during the call&he remained calm&helpful .veryimpressed&grateful that he managed 2 top my phone up ,which i had been trying 2 do all day .thanku . i explained the reasons in my first text !i have instance and pay every month !i am still no nearer to getting my phone replaced ! just pleased the way it was done so quikly and and without any fuss i was wanting to upgrade .having been a loyal customer for quite some time now i expected more ! xxx staff fine , i find the overall qualityof network svcs poor .bad coverage , late txt msgs .web site often out of service .robin my call was handled excellently my situations have n't been resolved and i still do n't know how i am going to solve the issue ! too long on this little keyboard .sorry xxx network is really good i should say , but some of the customer service talks so fast that you ca n't even understand what they are talking about . polite advisor .not sure this has solved the problem . absolutely pointless ringing for tech help .i might as well have been talking chinese .not only that i got cut off mid call and didnt have enough credit to ring you again !so no nearer solving my problem and no credit .piss take ! ! ! very clearly spoken , helpful , understanding , english call centre .perfect . bloke was polite seemed reasonably informed and i was satisfied with his answers thank you lack of communication she did n't seem happy to help , almost like she could n't wait for me to get off the most but she completed my request in the end because i have been with xxx a very long time now and always found customer service polite , that 's why i have never changed provider , i have always said if customer service is the best the customer will always stay and i have and will always recommend xxx to anyone thankyou : ) not happy with the service that xxxphone provide .. i will changing networks as soon as my current contract runs out . no... have already explained in 1st reply when i called the lady was very poliet and helpfull as every other time i call . i did n't receive bill notice as a text message .i called to ask why did n't receive one and did n't even receive an apology . i had a class one service today but a very poor service regarding my direct debit arrangement service was very good and helpful .... didnt try a pushy sales line and listen to what i was having problems with ... i got sold a faulty phone and i get told the with replace phone then tell me i have to got to a xxx shop then they say they ca n't do it the i phone customer service then a man called denise says he will be able to replace it and he would have to phone me back and left me a voice mail saying ring customer service back so i do and there saying the aunt gonna put me thought to him and there not replacing the phone and they will charge me for a repair my phone bill is different every month , i do n't receive my bills by post , i ca n't access my online accounts .i have 2 accounts now instead of 1 . jason at the xxxphone store on fenchurch st was so helpful and made buying my phone a pleasure rather than a chore .ten out of ten for service !keep hold of him . very friendly .and provided everything i asked for . over all good but adviser could have been more helpfull instead of giving one word answers . very helpful and friendly service and sorted out my problem the operator was very helpful ! generally happy with xxx very helpful + efficient - problem solved easily + quickly did not give me an answer , as ussual advise ok but problem not sorted the advisor was very helpfull .he listened to me carefully and sort me out the guy at xxx store edgware road london was also very helpfull poor customer service was told 1 thing by adviser last night and was told today that the adviser from last night was lying . i am very hapy from the call from xxx xxx policy poor - your adviser helpful overall good service excellent customer service received , adviser was extremely helpful 10/10 the staff you employ are first class 1st contact person very gd , 2nd person unable 2 help , i still cant access my on line account ! my inquiry was dealt with quickly without problem .however i will not find out until tomorrow aft if there are any problems just happy my experience with your customer service has always been satisfactory .hence my reason to rate your service based on the scale suggested the man i spoke to was helpful and hopefully sorted out my problem having problems with my handset and dongle that were in no way resolved , average bill , well over a hundred pounds a month , not happy at all reason for ratings given - i did not receive one satisfactory answer to my queries . efficiency i was most satisfied with the service and immediate help that i was given . the lady i spoke to was very helpful well i was very happy that it was taking care of so quickly and the way i was treated on the phone .thank you extremely helpful consultants that kept me informed of what was happening throughout call and who went the extra mile to help me because any problems i have had , have been dealt with quickly and helpfully by your staff . mainly because of the very efficient and helpful man i spoke with today the lady i spoke to resolved my problem straight away and was very polite yes , the guy on the end of the phone was helpful .but xxx as a company do not seem to communicate internally .we have had problems with them for months and are still tryin to sort it out .it shows the lack of care xxx has 4 its custermors . better service today sharon spoke very clearly , does n't happen often .guided me through it very efficiently and made it easy to understand .thank her for me please fid not sort my problem out despite half hour phone call last nite and again this afternoon .waoting for phone to charge so i can call you yet again ! five days delayed delivery of a new phone that was tampered with before receipt . a very helpful adviser , but after another problem with my blackberry i am without emails again and i appear to have been mis sold this product in terms of contract costs . sorry first was an error , should be 10 too .the man i spoke to listened and tried to help unlike the member of your sales team who i was ringing up about to complain about his badgering style and cutting the phone off .this second man was excellent and helpful . only not 100 % happy as tried now for last 2 weeks to log on and still ca n't my opinion excellent personal service from your host .she handled our query perfectly .having been with xxx since 1985 i do also have some loyalty !hope this helps .jeff because i got what i need the advisor was very helpful and polite ,they dealt with my query efficiently i am dissatisfied with the service provided good swift efficient service charges for use of dongle for internet abroad is much to expensive so i will going to another provider thanks i got 2 speak 2 somebody who actualy help me out and resolve my problem.thanks do n't push it because .the .lady .help.me .understand .few.things .and.credits .to.my .account .as .never.fully .understood .so.again.thank .you.to.xxxphone . very pleased with the service i received today . i got through quite quickly ...the advisor was extremely polite and very patient and guided me through to the solution in a lovely manner .xxx should be proud of him as a member of your staff and congratulations on your training programme as it obviously worked well in my case ... the lady was very nice indeed , i could understand her clearly and she sorted out exactly what i called for , she should get an extra big christmas bonus ; ) wanted to charge me 3 times as much as i could be paying ! the lady that i spoke to was very helpful its just nice to talk to a person rather than a voice message . you are rubbish .the only consolation which you can draw from this are that orange , o2 , etc . are equally as bad . good quick and polite service .ta efficient friendly service + answer to the first question is 10 also did n't realise it was 1 to 10 because i was n't 100 % satisfied i will have to see if the changes are ok clear precise understanding of the problem with fast resolution everything went smooth and efficiently i had to phone 3 times to 3 different custom care - getting cut off but last one was extremely good terrible service , i 've had on going problems for months now and no one has done anything about it .i 've been deliberately hung up on by one of the customer service team .i 've been with xxx for a long time and spent lots of money with them and i 'm getting treated terribly .i am currently look at tariffs for all 4 of my phones on other networks . scotish people are genuine and nice service received is random , get what i need sorted out in 5mins with one person , then i could be on the phone for 20 odd mins with someone else , with the same instructions as the person who done it in 5 . got what i needed in the end , so ca n't complain , some are better than others , which is to be expected . the girl had a nice voice , softish , but with a tougher northern edge like honey on crispy toast .she also sorted my problem which raised her score .only minus point was that she works for a tax-dodging corporate monolith called .xxx . looking for an over due upgrade and with the deal i was offered u talked me out of it been your customer for many many years because that is what i decided poor service with telesales staff , contract sold under false pretentious .not willing to rectify problem , making it the costumers problem &responsibilty for a sale xxx quoted .xxx do anything just to get sale knowing costumers will have problems getting discount .i ca n't believe xxx treat costumers/people this way . friendly knowledgeable guy .cant remember his name but as always with you guys great customer service a rareity with many companies these days good help , fast & friendly not told same info by different staff over last few days the adviser was helpful in attitude etc . but the problem is n't solved bad reception and poor internet signal . the handset was broken .i got passed between customers services and my local store before eventually being issued with a new handset which had the battery missing .again i was passed between customer services and the store for over three weeks .during this time i had to purchase a payg phone and credit alongside paying my monthly contract bill .the store were rude and non apologetic and blamed customer services constantly and advised of poor service .i eventually had to buy a new battery .i was then contacted by the store and given a battery of a store model phone that again was faulty .extrmely poor service .rude staff and lack of faith with xxx ! ! ! do u ever read these text messages u have not helped me this time or last time xxx is a joke both of the people i spoke to were polite and courteous and through discussing how the phone works with the technical adviser , i have managed to resolve the problem with my phone ! 0 i was cut off three times - will some one call me or will this be another one of those company focussed , not client focussed , reviews ? the girl was very helpful and polite tried to view my options online but your xxx site was woefully inadequate they were very help full they need a pay rise and a big box off chocolates the lady that dealt with me answered my query promptly and was very pleasant . continual billing problems , taking 600 pounds out of my account incorrectly ( over christmas ) and then taking 4 separate phone calls and 4 weeks un till i was refunded the full amount .it was as if the call centre staff did n't care or more alarming did n't actual know how to do there job !today was a absolute refreshing change , he was very professional and sorted my issues today amazingly well . i just found his phone manner and the way he explained what i needed to do very helpfull and very professional .hesolved my problem very quickly and was very polite .thanksagain . the lady was helpful in setting up my blackberry app so rated 8 but put credit on my phone instead of a freedom freebie hence a 5 . problem was resolved quickly and fully question 1 .only 8 as i have had a few problems .q2 not sure it will work , still waiting to see and you ca n't help it if i do n't understand !q3 the man was lovely and really patient ! xxx were at fault i was about 2 cancel contract .he wasnt interested in my plight .that they sent me out the wrong fone and that i was not prepared 2 sit home waiting 4 6 hours again for a new delivery no! vikki was excellent but it was my 2nd call to 191 as previous unhelpful- just pointed me to email &website email didnt work ! ! vikki has rectified it for me but i still feel a little confused as though its too good to be true ! ! everything was dealt with quickly and correctly the customer services officer was very helpful , able to help process all my queries and was very personable with a great 'can do ' attitude - credit to xxx and it is people like him that have kept me with xxx since 1998 and why i will stay with you in the future .made me feel valued as a customer . didnt feel like a customer more of a chore . got sold the wrong line rental because the cost nearly tripled so have to send my wife 's phone back and my new iphone wo n't connect to wi-fi ! ! ( :-( leave me alone i awnsered ur questions a very helpful member of staff who didnt get fed up with my stupid questions .thanks the lady who i spoke to was very professional and went beyond my expectations ...i have been an orange customer for years before and suffered awful service ... well done keep it up . because your just too expensive and you never give customers that pay every month on time rewards etc . cause they were helpful and answered quickly very happy with kind and friendly advisor i spoke with ,he was very helpful and fixed my problem very quickly ,very efficient !most impressed . ur operator was very friendly and helpfull i feel the staff r very pleasant and always try and help the best way they can always different information absolute rubbish still waiting for response 58 mins on phone my bills are always 2 much am goin to get paper bills so i can see were am spending .internet must cost a fortune lost my phone , advisor barred it quickly and arranged a replacement .excellent service as usual , xxxphone is still the best because left me with no phone for 2 half weeks and i 'm self employed all advertisement to this number due to you sayin never had phone in stock .soi had to wait and just got passed around from one person to next .alsostaff were unhelpful i didnt receive my phone until the 28th of december , and got charged a full month for 3 days useage , i didnt take out insurance and had an accident which wont get repaired or replaced by xxx despite how short a period iv had the phone which should come with some sort of warranty , now i have to pay out of my own pocket to get it repaired or replaced , roll on the end of my contract so i can switch networks iv had over thousand pounds taken out of the account ,and no answear as to how its happend ,and geting it back ,will it happen again ? no found everything satisfactory my problem was not resolved the people i spoke to continued to beat around the bush as to answering my questions and one particular handler was very rude the contact was knowledgible and helpful .but i did n't get the result i wanted .she was going to send me a installing txt .this i did not get . computers was n't working no help at all 8 = good but could be better ! i would n't rush to recommend anyone to xxx as i am constantly having to call up every month regarding my bill as there is always an error or i 'm being over charged .i 'm still not satisfied that it has been sorted out despite my call to customer services today .the adviser i spoke to could n't of been any ruder !if your provided a front line service to customers i suggest to employ some friendlier staff .other advisers i have spoken to in the past have been very helpful . no the network should be able to send out any sim card out to a customer when asked for not being pointed in the direction of a shop which is closed for refurbishment with no indication when its going to reopen very friendly , knowledgeable and sorted my problem telephone support consists of `do a hardware reboot ` we called at 16 :00 to report the problem with the phone and by 19:00 were told we had missed the 18:00 cut off point for next day replacement well i asked 2 turn the age restriction off but its still on can you look at it for me again please . i spend a lot of money with you and do n't get anything back because your company is veary nice calm and helpful im really angry with the charges xxx phone have charged me i have been with them for 10 years plus and never been charged in this way i wil never renew my contract with them again no unless you pay me very helpful informed advice bothered to look at past bills and answered all questions politely being loyal customer for many years i feel that i am over charged when i phone home from overseas and your rates are very expensive . for a change the answer to my questions were in clear simple english answered my question quickly without tryin to sell me anything or pass me round the houses sorted problem asap very polite assistant but won.t be sure what she did has worked for 24 hours . been customer 12 year sorry not enough time for that please check notes on dispute with xxx . yes my blackberry started rebooting itself last night after i downloaded an app from their store .i took the phone into xxx today and they sent it off for repair .they said the same fault has happened in 9 out of 10 returns .i then follow the settings they gave me to set up my 2 email accounts on my old nokia .got the internet but no emails .returned to store and 2 hours later left none the wiser .very dissapointed with xxx customer care and blackberry esp after losing all coverage last year for nearly a week .no one wanted to know so whem my contract finishes i will be leaving .shocking customer care when i know more about setting up emails than your specialist . because it had been good always pleasant & willing to listen have been with xxx over 12 years + coz your awesome :p excellent member of staff dealt with me . first call woman was rude an d then cut me off everyting i asked for was carried out perfectly the person understood everything i said she was polite and very helpfull and i left the phonecall with alot of useful information quick pleasant and useful because u asked me ! ! the advisor was very friendly & explained the reasons why my sim had not been activated & talked me through what she was doing i called up for an upgrade as my contract was coming to an end but was not given a fair deal . call handler very quick on dealing with problem .dpd delivering phones before despatch date unacceptable .would recommend if upgrading on a weekend was quicker sorry .no time right now . appreciated being spoken to by a well trained staff member in england and my query was resolved without any issues . handled it well payment went through not to much hassle or questions very happy :-) frank and helpful and very pleasant because i was not left hanging around and i answed that in the second question unlike this survey .....still 10...... i think xxx are ok but can be difacult coz i think xxx should have contacted me when i had 1 outstanding bill not wait until i call customer services and tell me i have 4 months outstandiing , i 've been a xxx customer for over 10yrs and i am now considering ending my contract i was cut off & never attempted to call me back , business contact i 've been given has not responded & i have had 2 days without emails - this happens each time i am abroad ! ! phone me to find out great really needed to do some work tonight too & batt is nearly flat .. ? x good service , fast and efficient because i like it : ) very good service from helpful advisers better deal than online , very helpful and informative guy advisor was helpful and knowledgeable and fast service is always excellent all down to the adviser and his ability to resolve problems caused by yourselves ! as i already said , your operator was charming , helpful & able to deal with my request without fuss .the only delay was computer related .a good experience . it has taken me 5 calls to resolve changing a faulty handset the team today were slow but helpful but earlier in week team were rude and i was passed from department to department each time having to re-explain the problem one girl even told me that after it was agrees hi yr staff kept me on hold for longer than i though that i should have been i do hope that ive not been charged for that call as i can and may end my contract with you !can you help me in any way ?im a very upset and loyal customer of yours . i was dealt with quickly and am happy with that get someone to phone after you have finally delivered the phones good all round service . i was very satisfied ladie i was speaking to was very polite and explained everything in detail that i asked for thank you i was worried about makeing the call but the chap was very nice i felt like wat was i worried about . my issue was my direct debit and xxx have made several requests to my bank .my bank is the reason for the declined payments .my issue is with my bank . all works and quick tesponse young man was polite , helpful and very con-siderate . been waiting 4 money 4 upgrade n shud of been sent beg of month .....xxx knew nothing n gave me the wrong number 2 ring i found the whole team very polite & extremely knowledgable , & answered all my questions thoroughly thanks . my phone is still not receiving photos , with no explanation ! my experience with xxx has been awful right from the start .i have been over charged , charged twice , my husbands card has been charged despite giving my details , had to cancel my direct debit to get my refund and was a hassle setting it back up .not the person i spoke to today 's fault .he was very helpful in explaining things . it was okay the team member solved the problem of me not being able to text prime numbers by lifting the `bar ` .he was very polite and friendly the individual today was clear n friendly , i do n't know like your ivr n my call was due to a xxx error leading to missed payment very unhappy about your new policy to stop posting invoices or charging for the service .iu do not want to obtain online .if an opportunity now comes from another provider who send out invoices i will strongly consider ending my contract with xxx .i feel the company have been most unhelpful with this matter i have a phone whose battery lasts a couple of hours and i am stuck with it for 12 months !not happy with options offered and just dont feel i have received good service on the whole xxx provides a good service my problem was resolved fairly quickly and the advisor was very good because i phned to get my internet fixed and they told me to phone blackberry and that also did n't work .so my internet is still broken because i have been with xxx for years and there service has been good in general and any problems i had they have solved fairly quickly . . the last operator i spoke to was efficient and dealt with in a polite professional manner very helpful and i got done exactly what i needed to do the reasons 4 my ratings are ever since i joined xxxpone they have been like a family that one could always go to when they are in need ,and their solutions have been the best answers 2 my problem and their customer services and product services are the best 1 can ever think of so thats y am rating xxxpone the best communication service in the whole of uk andy (your rep) assisted me in all my requirements & was exceptional in his customer service skills .andy is an asset to your organisation . the person i spoke to was nice and answered all my question the way i best could understand and he was friendly as well . helpful , succinct and offered to call me back ( which happened immediately and was very useful ) . no you said 3questions ! coz i m nt satis fy e my query was dealt with quickly by a polite and cheery advisor q1- connection is good but could be better so would suggest to another person .q2 - ive aready sorted the problem i had once already but had to again and i exspect i will have to do again .q3 - operator was polite and resonable with wot i was exsplaining and helpfull . on going problem the guy and whole service was helpfull 0 customer services rep was helpful without being obsequious ( no corporate customer care ` speak ` which is so irritating ) , he was knowledgeable & helpful as far as he was able to .even apologetic that he could n't solve one of my problems . your customer service guy i spoke to had more intrest in getting off the phone then saving a customer from leaving xxxphone .wheni asked a question i may aswell have spoke to the wall .soif you want too help a customer thats been with you years then i suggest you phone me tomorrow morning not tonight .thankyouand good night .gh see my subsesquent email very friendly , explained process , warm and courteous . i called with a problem and he solved it in minute and was nice . overall good service friendly and efficient the gentleman that answered my call clearly could not be arsed with my problem nothing new there happy with everything my issue not resolved the employee rang me back while we tried to work out my problem and gave me more than 1 option rather than giving up although that 's 4 questions and not 3 , although no doubt it will be in the small print !would n't recommend xxx as ur customer service , dependant on call centre , can be really poor and that 's if they understand your request . i would be happy to explain verbally if someone would like to call me . the service was great .friendly and proffestional .thank you .x gota really good service freindly person n dealt with my problem straight away the young lady who answered my questions was very helpful and pleasant was very happy with the service i was given and all the services i 've got from xxx so far . the agent was helpful and so far seems to have resolved the issue cause overall this service is good . xxx charge me way too much every month .i 'm on 25 pound tariff not double or triple .this is theft . was satisfied overall happy with service and friendlyness i have been with xxx on contract for over nearly 2 years and my partner is with xxx on pay as you go .when ever i ring up to speak to customer services they are always really friendly and happy to help and always deal with my query and sort it out what ever it is .they are really good and i would definatly recommend vodfone to friends and family it was ok no one mentioned to me a 5 pound charge of accessing the internet on a blackberry which i find expensive ! had trouble with the accent as long as my new turns up tomorrow you would have done everthing i require at present thankyou happy with the service given because i was efficiently looked after and it seems what was suggested has resolved the problem 7 because on recommending to a friend you always seem to overcharge ... i had a major problem which ur guy patiently solved for me - excellent everything i wanted answered was answered perfectly and i was given options i did n't know about which actually were better than i was hoping for . she was helpful and pleasant and sympathetic ! ! very satisfied because the girl was so pleasant and easy to talk to and she handled my call very well i was pleased with the advise coz woznt gr8 because i was asked efficient and pleasant advisors guy spoke to was helpful but as xxx has changed the rules for old loyal customer i am not a happy customer brilliant service we have been promised brand new un used boxed phones now on four seperate ocasions since december not to mention other points and we are still waiting .i am going to stop our next payment to you due at the end of the month regards wilkinson i got everything i needed in one easy phone call thanks the young lady was very polite , professional and efficient .she listened to my question , took action and sorted it at once , to my entire satisfaction .i was very impressed and hope that she is commended by her manager . they were good but had 2 talk to 2 people 2 get d answer because the service is very good . because so far my relation with xxx been fairly satisfactory .also the experience i had recently with orange was disappointing . representative was clear helpful and precise could n't get what i wanted the person was very helpful i was well looked after and am now saving money .thankyou he was very helpfull and i unstood all what he said was n't on hold for ages , query was sorted out straight away .thanks because i think that they do n't understand what people want ! ! ! ! i had to ring today 7 or 8 times just for them to help how to change my password online ! ! ! ! ! promp ,polite&cheerful and spot on with the help . just a really good quick service ! it was good why do u think gave good marks because everythin i needed was good service was efficient and matters explained in a clear , helpful and friendly manner . fast and courteous service problem solved in two minutes , without endless checks about my identity . good customer service happy but had to check a bolt on was applied and it was n't .so whilst service was good my add on was n't applied and i had to check . recent overcharging of my monthly rental for 3rd occasion , poor reception in ashford kent , information update texts from xxx sent at 5am in the morning disturbing our baby again number of attempts i put 10 because the customer service was helpful and for those other two questions i gave a ten because i was satisfied with them =d needed to cancel a contract but told it would cost 596 as my son was costing me 200 pounds a month he has since gone to o2 who can limit his spending the csa answered an account query , with the exact answer , promptly , courteously .there was nothing exceptional about the service provided , but nothing exceptional was expected . the internet is still not working overseas everything the adviser said was streight forward and clear thanks to xxx the person i spoke to , explained everything i did not understand .not sure if i will be stopping with xxx when contact runs out .it is far to expensive against o2 , and signal is very poor . your operator chris was superb .he was a gentleman and did everything he could to accommodate my request .thank you .lawrence clifford very good and friendly service good service i was very satisfied with the women at the shop who helped me with customer service over the phone waiting 3 times for the delivery to arrive and poor support from your courier service , your adviser was helpful though , hopefully my phone will turn up tomorrow lady i spoke to i could understand cleary and she did everything to help me out without asking on extras that could benefit me . the man a dealt with was polite helpful thanks . very good overall and always accommodating to my requests . good fast service polite helpful staff the problem is not resolved .ive still no bis data service excellent service frustrated by the billing problems on one net account , not what i would expect from world class organisation .customer service team eager to help though and suitably apologetic . sarcastic tones and unhelpful advisors vadafone are kind and helpfull people and you are never waiting longer than 2 minutes to talk to an adviser thank you yes i find xxx berry helpful and staff are very pleasant giving you the best advice possible every time you phone the service is good most of the time . because the women was nice n helped me fix the problem with my phone 9 no. was very happy with the service i was given and all my questions were answered well friendly helpful and well informed pleasant helpful and not officious .very relaxed yet had the answers i needed i rang to make a payment on my account , this was handled very quickly and professionally . no you r aware of reasons q1 xxx works better in this area than any of it 's rivalsq2 had problems with automated payment serviceq3 the man was very polite and efficient one person i spoke to did not help nothing was achieved , had to call five times . xxx are the worst customer service business i 've ever had the misfortune to try to resolve simple issues !not a happy customer at all !i 'm still waiting for a call back from last week as promised to resolve a big complaint .if this is not resolved very soon , i 'll b cancelling my contract !the way xxx have treated me is a disgrace ! ! problem dealt with and explained quickly very polite advisor . really pleased with service the adviser was very helpful i could not have asked 4 more same not all like him i have been mis-sold a product and your company made no attempt to try to resolve the situation .totally dissatisfied with your appalling service and will certainly change to another mobile phone operator at the end of my contract .how dare you benefit from my 9 year old daughter 's distress .you should be ashamed of yourselves . very friendly and efficient service . by bills are getting more and more expensive each month ! ! no final call 10 10 because i am very satisfied with the service because problem not solved not sure if quiet understood problem but was polite and advised me of what the problems could but have checked this out be this is not the problem . the operator was fine however i am continualy dissatisfied with xxx , i can not wait till the contract ends need wifi mins .still not got it to work . the operator was n't sympathietic to the reasons and had already spoken to someone in the afternoon who said one thing and hw operator said different this time its nice to be able to ribg up and get your queries answered asap with no fuss how helpful they were i would but there is far to much to say in a text and now i am about to start looking for new provider i am more than happy for you to phone me and try to fix the problems but some reason i dont think you will unable to help solve our account issues . good service throughout helpful friendly dude , got two things sorted without causing me to **** and moan ; ) what i asked for has n't been resolved at all ! advisor was very nice , and solvd ma problem for me ! the gentleman who dealt with my call was very helpful and very polite all staff i spoke to were very polite and helpful . silly question , i gave good ratings because i was very satisfied with the service i received - problem solved by very pleasant and helpful adviser . i was very happy with the customer advisor he was very friendly very polite and very helpfull , xxx is the best network resolved my query very efficiently .felt confident it was sorted . no help whatsoever , ca n't send emails as xxx 360 no longer available and you do n't have an alternative . you asked , for ratings . got through to a uk call centre and got answers to all my questions simple i was told xxx would do something on saturday within 24/48 hours and i am still waiting for it to be done 4 days later nothing was resolved and technical team man adam hung up on me , after i 'd spent 41 minutes on the phone .disgusted with this level of service .not like xxx used to be .pick it up again please or i wo n't be renewing my contract and i 'll be telling everyone i know not to bother with xxx either . quick efficient response to my query very helpful i was just very happy with the way everything was dealt with thank u 2 because of the reason for my call : xxx will not take instructions from my new bank to automatically transfer my direct debit to the new account as requested .10 because it was resolved ( but i should n't have had to call in first place ! ) the advisor was very helpful coz a got told a cud upgrade online the 7th of feb an when ave tried 2 do it , it wudnt let me an a rang xxx an they say they do n't do that anymore but they telt me they did about 4weeks ago ! . i was satisfied with the service i recieved it was good and in the end the adviser i spoke to fix the problem i was having thanks quick and clear service the lady sounded hot ! ! ! you keep sending faulty phones !why would i want to be with a company that 's sending me faulty phones ? i was very happy with an easy way to sort my problem out no had to phone more than once and got told a different story every time last person i delt with was really good and nice all the others werent helpful not listening good advisor who gave concise advice on how best to resolve my issue . friendly operator .quick and easy service : ) sorted my problem straight away firstly that 's now 4 questions ! !you took a service away without notification which led to me incurring additional charges . as i couldnt pay my bill through the automated service which in my opinion is rubbish and a waste of time , i prefair actually talking to someone and the person i spoke to was very polite and very helpful and was able to help me with my queiry thats my reasons for rating so high disgusted because they answered my questions ! gave those rating because i am well satisfied the young lady tried to put me threw to the right person after not being able to resolve my issues & after 20 mins of trying to put me though un sucssesfully she thought it best try again tomro very helpful technical because im very pleased with xxx services. i like xxx very much and they are very understanding to real situations i have a blackberry thats not fit for purpose !i cant turn off my calls when i have finished and have had horrendous bills because u wont sort it .my txts i cant read as i type because there is a delay in my typing catching up .my fone is currently stuck on a egg timer and when i charge it it never lasts more than a couple of hours ! ! im really disappointed and want to cancel my contract but u want over 500 pounds ? ? ? ?i have been wth xxx for as long as ii can remeber but unless u sort it u will loose my contract along with all my families too .my whatsaap which i have tried to load has been loading for the last week when it should take five mins ....need i say anymore ! ! my issues were n't sorted and i was left hanging on the phone for 20 mins in limbo quick service and resolved my problem . because he was polite and resolved the problem immediately thank you for ur help i had questions about the passport offer and the line was so bad i had to hang up.thanks for asking a good quick answer 2 my problem many thanks xxx have not phoned me back after 3 weeks when they said they would ring me back within 48 hours ! please you tell me flexibility on payment of outstanding provided that was caused by small alowance , and browsing allowance increased 4 times excellent service except for this interupting follow up in four parts hopefully not a fifth thanking for input that makes 4 questions not 3 ! happy wiv the assistant i was talking to . very good service .both people i spoke to dealt with my issues very well . the lady who i spoke to was very helpful and took my matter very serious i was very pleased and greatful for what she done the adviser was a very helpful and intelligent woman , who had a very good command of english , even though she was from egypt .she showed selfless commitment by staying on call after her time to finish work .she also had an excellent customer service and helped with a number of queries and solved my problem . i have been told 3 different things by 3 different members of the team .not impressed ... you dont seem to care about me anymore ,please call me !now ! the adviser was helpful clear and direct , unlike the sales person i had earlier from you who tried to say that i was being rewarded for being a loyal customer for 10 years - and then tried to sell me products ! good service call operator mike friendly and helpful i asked for a bill to be looked at from november and its still not been sorted ! ! its been 3 months and its not on really gd but a got a txt sayin the next time a topped up it would b doubled , as long as it was b4 the 18th ae feb n that aint happened , so 2 me thats false advertising ? very poor customer service attendant .slow , unintelligent , unclear and unknowledgable .put me on hold for 20 minutes and i had to call back . i spoke to 3 advisors and the thirst was helpful the second was useless and the third was brilliant .i expect to get brilliant in the thirst call very , very poor signal where ever i go ! ! ! ! been a xxxphone customer 4 yrs never had any problems wiv them an they alwsys resolve any isues ! i 've always been satisfied with xxxphone because you have british call centres it was a long runing unresolved problem with her original phone !because of this the advisor resolved the problem satisfactoraly !this has been a long process and very very frustrating with many long conversations with unhelpful asvisors but finally the issue was resolved . would 've given a 10 to every question but as for recommending xxx i feel the network coverage is rapidly in decline i 'm afraid !calls failing more and more the man was excellent , hopefully i will get my phone sorted .the product not so good not happy with xxx at the moment would of liked my new phone 2 work right . operator curteous good to help me he was fantastic for the options i have given the fact my needs have changed and i am in a unique situation now that i am traveling worldwide 10 refused to give me the information i needed when thus info must have been available to give me and info thst i would have had myself if my phone had picked up a signal ! the people were friendly and very helpful but i was a little disappointed that xxx cannot offer long term customers better deals for iphone the lady i spoke with on the phone was lovely and very helpful .she did her best to assist with my query .i do n't find xxx here as easy to decipher as the one in ireland .ie : add ons and price plans and i do n't seem to be able to view all the options online .or change myself .very confusing layout . i am not happy with xxx for the problems i have been having with my phone not once has the problem been sorted .i can not wait untill my contract ends and i move to another network .xxx has let me down . had a iphone 4s since they come out had nothing but problems constantly telling my customers phone switched off losing signal etc , reo team waste of time yes the phone needs exchanging but u ca n't do it at a shop but i ca n't bk my info on phone up placed on hold for 45 minutes for two days on run really not happy at losing buissness or the way it 's been felt with helpful ,polite , i have 3 bb bold + 1 touch and for the last four days and counting we have not been able to receive or make any calls from home .i also have a problem with my handset not keeping the charge , it was sent away to be repaired , but the problem remain which make it difficult to use the phone .i am not happy to be paying for a service not able to get the basic benefit not to mention the full benefit everything was fine until i needed an upgrade .then i was given a run around for days and was made promises which no one at your customer services knew off !which i found very upsetting ! cause xxx help you when your in trouble with your bill and give good advise she was very polite and helpfull because everyone i dealt with were very helpful great service for a tricky problem . my new phone will not access the internet although the operator was helpful the problem is still not fixed xxx is the most expensive contract company i 've ever known i regret taking it out i pay so much for what it 's a con i hardly have any internet usage ect the reception is **** they could n't offer me any savings whilst i was away in the states and rang up to see if i could use my phone what 's the point soon as my contracts up im going to 02 there much better and cheaper based on the service i 've been given by xxx thought these were fair ratings because it was all handled from start to finish with no major hick-ups at all .streamless ... asked to remove call divert i had set up the previous day .told it was removed .it has not been , hence the low scores . i got what i needed and she was very polite it was answered promptly and the adviser gave a satisfactory outcome .thank you . my query was dealt with in full and politely - but multiple key presses for menus was annoying the advisor was excellent , though the issue was not completely resolved , he helped as much as possible . tried to cancel the contract and go on pay as you go .went to a shop who told me to phone , i phoned and the rude lady said i had to email .when i asked for the email address she said i had to go on line ?very disappointed in the service at the shop and at the call centre . because i am happy with the way xxx dealt with my querry . best deals best signal as dealt with a rude call girl whose only words were mmm and yep it was ok support from staff was second to none , nice to know that your staff are keeping an eye on my account . u totally missed an opportunity for an extended contract .now i will leave u asap.sorry ! i was not given the option to pay what i wanted to . the reason is as follow i had to call 4 times each time they cut me off passed me to wrong department then business closed at 6 pm passed me to small business who said i was a disconnected service and not an account .maybe you need a better computer system not many people stay loyal for 27 years like me .i really feel very annoyed with the service .is that ok for an answer ! ! ! ! ! ! not helpfull and understanding at all the lady i spoke to was very helpful and answered all my questions . if somebody wishes to phone me i will give them the reasons why after 10 years of being a customer how badly i have been treated it took ne three calls from 3 different agents to have my queries and requests granted .all calls were done in a span of 2 hours always have prob getting thought my now phone won.t receive mms tried everything i was advised today the best thing i was advised to do was go to my nearest xxx store which i won.t be able to do till next wednesday was then told to phone samsung the person put from xxx put me through after speaking to xxx for 23 minutes it rung straight to samsung which was closed my query was dealt with with care and a lot of compassion ive been a customer for yrs and theres obviously a problem wit my bill yet no one will help me ! ! no solution to my problem the service i have revived is very poor .i would not recommend xxx to others .i was supposed to have a new phone delivered today and did not arrive due to incompetence staff at xxx customer services helped me resolve the issue was very helpful and patient and happy to help resolve the problem .which he did .he was obviously aware if the problem . iam satisfied with your q2 an q3 not helpful at all ,in fact will b leaving the operator was very nice but could n't really help me because the mobile i was calling about was originally in my husbands name even although the payments for it come out of my bank account .the reason for the call was to cancel a contract which had already been cancelled in january although was only recorded as a lost/stolen phone when the whole thing should have been cancelled . ratings based in call 1 was helpful but on further still didnt solve problem ongoing poor service issues and cut off during my last customer service call . 4 calls ended unsuccessfully last call dealt with appropriately exclent advisor very helpful and friendly attitude took the time to listen to me and resolved any issues i had thank you excellent service all round great advice and help all queries answered in a polite and friendly manner .healso gave unasked helpful advice . the service perfect - dont understand why the insurance claim needs to go to an assessor - delay and uncertainty that there is a problem . very helpfully and sorted the problem , a very nice person . fed up with security questions ... passed from one dept .to another with no resolution . not now look at the customer notes !very unhappy with the delivery driver .xxxphone staff fine . the lady advisor was very very efficient and helpful with a friendly voice . ok no xxx passport no good for usa but apart from that ok very good attitude yes , i will happily tell you if any of your senior support team can take the time to call me , as i have been a xxx customer for over 10 years , and am less than happy . i feel satisfied with be service i got : ) although the issue should not have occurred it was solved quickly high quality very helpful . .she should get a promotion as i was provided with a good service excellent phone manner , polite , quick & efficient due to the friendly , professional and helpful way my querry was dealt with . wanted to change billing and direct debit date but not satisfied with outcome .also keep losing my signal on my phone on going issue that still is n't sorted even though i have done all i have been asked .does n't seem to be a resolution i was kept holding the line for more than 5 minutes to resolve the problem . first class service joe , the agent was totally unhelpful despite me having major issues with my phone .i still do n't have a resolution . polite , friendly & good outcome . explained things well . bit annoyed by the way i got told i could upgrade this month and when i phoned today i ca n't upgrade till may .but the advisor i spoke to was very helpful i am not happy with the way you handle my problem .now i ca n't use my laptop for i do n't know how many weeks . i was happy with service i received very helpful advisor sorted my query quickly and efficiently very happy i have been with xxx for a few years now and never had a problem at all , you as a companylisten to us as you customers and you understand our wants and needs , the lady i spoke to today was polite , efficient , understanding and very friendly .she deserves rewarding for how she was withme on the telephone , wonderful lady and fab service thankyou so much absolutely useless we pay 300.00 pound a month to you and you wo n't even sort out our phones that do n't work want to leave xxx very dissatisfied first 2 answers r the call got answered quick last answer was the man was n't very happy the company is terrible the service i received for 4 years of loyalty is disgraceful i was really happy with the way the girl help me !and i 'm very pleased with the way she went out her way to help me ! because u have been very helpful when i phone up and always do you very best to help me because they were quick and thorough fast service i would like an easier way to view my bills for the different numbers on my account .it is possible to do now on the website but the process takes toooooo long as i have to do it month by month .if there is a way to find out the total bills for several months for one number on my account please let me know .thanks problem with xxx my web taking over my desktop referred to samsung or xxx shop .not good . he was very polite and dealt with everything i needed explaining or sorting been a loyal customer since 1994 counts for nothing i feel you only want new business and do not reward loyalty from customers , adviser was very good i have never had a problem with xxx and think the service and products are great , i thought the advisor was excellent to cancel my insurance policy without question or sales tactics to attempt me to stay but thought he was evasive about where my extra expense was being spent and when i questioned if there was a cheeper option for how i use my mobile .he did n't explain if there was a better suited plan , just said i was in a cheap one so i should stay with that .i would have preferred for the advisor to look at what i use most and find a tarif that suited my past usage , not just tell me i was on a cheap tarif already . quick and easy was transferred to correct department quickly i do n't know sorry got over charged by you and got told wrong information about receiving the money back two times waited 10 days i feel sorry bit inadequate i think it stinks that i have an account that i cant cancel by speakin 2an operator , but have 2 go 2the internet to do it !the guy on the phne was ok . a very helpful and well informed xxxphone operator who helped and answered everything done friendly helpful employee cos i dont have a credit card . 2 get the full advantage of my package i have 2 travell 4 miles show my face 4 miles back pay the fare n all with arthritis an a dog that has behaviour probs just so i can read the down load message you sent me ? ? ? the adviser was extremely helpful , polite and friendly . because they are charging me for things that i have n't got a clue about ... efficient the answer is in the questions ! ? response to service received ! its obvious , because im happy with the overall service !:-) reson for low rating you have stoped 360 e-mail i just agree with the question i have been with xxx for more than 15 years and no effort was made to keep me and waited on phone for ages good service , thank you . your network is **** , your billing incorrect , and your staff get left to pick up the pieces competent service eight because most of the time the service you have provided has been great , except one time you took ages to dispatch a sim card .six because the query was not solved , and ten because the advisor was very polite and friendly i got disconnected and no reply the lady who spoke to me was lovely the customer service agent was not listening to me , was interrupting me while talking , with poor professionalism while answering my questions , unfriendly attitude and voice , did not felt as a customer at all i felt like i was begging him for help , and now i got to wait for a call from th manager cos he unable to satisfy me anthony the advisor was polite , well informed , understanding and offered helpful options to me at a time when my bank made let me down . explained in answer 3 always get really good service cos you **** over long term customers for short term profits i was satisfied the reason i have given high scores because i am very satisfied with my promlem solved , and have to say xxx truly cares its customer : ) i 'm not happy with my phone or xxxphones service no you did n't manage to properly answer my query on all counts i felt as if a script was being read for every question i asked . i have been with xxx for 15 years and have always found the service and deals on offer great .this time because i was after an iphone there was total intransigence . lots of phonecalls to xxx but still no internet on my phone . friendly , understandable very nice polite man with a really nice manor the worst customer service i have ever received .i will be cancelling my account at the earliest point .i have been with you over 6 years and had no reason to move until 7pm this evening .feel free to contact me to discuss further .i am seriously considering taking this complaint further .totally dissatisfied . it was very good .do l get a discount now ?:-d my problem was n't fully resolved that 's why only a seven was given .other than that the guys on the phone were great and i like xxx as a company good service the advisor was very helpful and courteous however seemed unsure how successful the process would be . still hard to speak to humans based in uk with your auto sys ! i upgraded my phone and received excellent service and advice which resulted in a saving on my monthly bill and a new i phone . advisor i spoke to was helpful but in the past have not felt valued as a good customer efficiency the operator helped me with no fuss no sales message and the information i was given was exactly what i asked for the person that handled my inquiry just answered me as what i need to find out , no hassle , no fuss , so my rating is positive gave up trying to get through after 40 minutes , trying to replace something thats broken now dor the 3rd rie yeh had problem with rude txs to mrs 's phone ..asked how to change number.wastold and told was all done by xxxphone .no need to transfer numbers just turn phone off..job done ..was all done in 5 min .what more can i say .all staff always polite and xxxphone as a server promt and honest . poor customer service the issue was not resolved at all and the alternative offered was for me to cancel my contract . the service , speed resolution i expect as a customer from a global brand . had my question answrred very knowledgeable staff . advisor was very helpful but i am still not able 2 access my online ac and the advisor said it is because of my internet ac so ca n't check until i log on a different computer . hopefully she has sorted out the issues and i will not be over changed again . very helpful member of staff , friendly and understood what i was asking and what i wanted . good service the bt hub i was told to connect to for wifi access stated : `your mobile provider does not provide access here ` i am really not satisfied , that 's it 's with everything , charges , rates , internet speed , services ...it 's jus **** . the lady i spoke to was really friendly and helpful , although she resolved my issue i am always going i have the same problem ! mark was extremly helpful the reason for calling was to cancel one of my 3 contracts i went on the website to cancel after spending quite sometime going through questions it them tells me the service is unavailable not very happy about that why let you on if sites not working mark was great now i will loose time for cancelation what happens now the advisor answered everything that i asked and dealt with my query quickly automated service was useless , advisor was efficient and polite . good service from start to finish ( shame about the queue though ! ) miserable service and hours wasted the advisor did n't seem to care about my problem .and unwilling to help .very robotic .no heart .no soul .you could hear he just wanted to go home .he treated me just like every other customer .this is n't the first time i have received bad customer service over the phone .this is the 3rd separate occasion . chap was nice enough but i 'm left with my original enquiry unanswered .i was unable to log into my account and that is still the case .no email received from xxx with password reminder despite two requests online and one through the call centre and email address confirmed as correct .just another problem with xxx , why is it all so difficult with you ? if i ever have a problem its always sorted out professionally and promptly . the girl was lovely .very helpful .i thought my issue had been resolved but it was n't until after i realised it had n't . advisor was very helpful , but still ca n't log into my online acc due 2 technical fault that is n't my fault !so i ca n't view my bill happy with service it was a mistake on you 're behalf which after i called in store was assured it was resolved only to get texts threatening to cut me off how is one meant to feel the customer service rep put me on hold and did not resolve me query which is still standing they ar nice people to talk to that is wy i am satisfied with wat i ring 4 the young lady who took my call was polite and helpful and was able to answer my query quickly very happy with your person when i pay by phone .very unhappy with automated service you said three questions !but it was because the call was answered quickly and i got the answers i needed the tec dept kept fobbing us off with lame excuses until i got put through - took an hour but xxx signal still the best . very good nope the girl i spoke to was really nice and dealt with my query ver well but on past occasions the service .from xxx was terrible the overall experience today with xxx was very good ! !when asked if i would recommend xxx do n't think deals are very good at moment for phones or upgrades and sometimes i have noticed that phone connections go down at least once a month efficient and pleasant also i could understand her they answered ur qs polite and helpfull answered all questions quickly and efficiently and guided me through steps needed to complete tasks straight to the point answers and instant results i 'm not completely satisfied with xxx as a service provider , the ease of using the services on offer , the information provided & getting in touch with customer services 6.5 overall satisfaction.regards , mr.a. shodeinde the first person i spoke to did not seem to understand my frustration and therefore wasted no time to get frustrated with me in turn .the second person i spoke to ian was very helpful and very friendly making me feel much better about my contact with xxx . unfortunately it has taken 6 calls so far to try and resolve the ongoing incompetence of dpd.we await to see if i ever get my new phone because i feel that i was given the incorrect information based on what u have been told before .i was told i would be given an exchange not be told to go to apple or the have the handset sent away to be repaired becuz im insured phone faulty i was told they was gna swop for exchange .then the computer sayin dey cnt exchange .i have to have repair .so im nt happy . i rate it high as me problem was dealt with stright away and i think xxx is a very good network to be with as ive been with xxx for years there the best service received was precise , prompt and efficient i was answering yr question !and out of 1-10 that was my feelings on my ratings thanks ! the adviser was very helpful and friendly .just the sort of person you would want to speak too the advisor really listened to me & took time to explain things to me in simple english & did not just want to get me off the phone .his manner was excellent & it was all about customer service for him which restored a lot of my faith in xxx .thanks to your advisor . english speaking person with good customer care and kept me happy as a customer ! the lady i spoke to was very helpful and resolved my problem , i await an email within 48 hours . friendly , polite , helpful advisor . i found the advisor to be polite , concise and informative . do n't push your luck : ) your customer advisor was excellent .your automated service is terrible and frustrating . 3rd call promising things ......still waiting for you to deliver on those promises .caused me to go overdrawn when already cancelled contract . received good customer care as usual impressed with speed and politeness i have numerous contracts with xxx and thought new phone was a early upgrade not new contract will now seriously think about changing supplier on all contracts at times of renewal this year totally wasted my time , query not resolved .waiting for call tomorrow pleasant customer service because i got satisfactory and speedy answers to the questions i called about ! the advisor was very polite and receptive however she was n't aware of the product i required ( call recording ) after a discussion with her manager she attempted to transfer me to the relevant dept however it was closed at 7.45pm when the business hours indicate they should of been open until 8pm .i now have to call back tomorrow . the advisor was extremely polite and helpful and resolved any issues thoroughly and promptly because you are not honest no one know what there on about you get past from piller to post or cut off very convienent eh no way would i promote you lot to anyone anymore questions i was given the wrong customer service , my complaint has n't been dealt with . .after receiving two phones ...one with a fault and one that needs a different sim card .i 'm unimpressed with the service that you now want me to pay for the samsung g2 , 150 quid .after i have already paid 75 .i have decided after the way i have been treated i will be leaving xxx ! you told me the phone is more than likely locked to a diff network but i have found out from apple that it is locked to you so no further forward ! 1 .the thing which been sorted out today , i 've been asked to call again in few days time , but i have explained this netter can be sorted out today and finaly been done .2-i 've been kept waiting too long husband 's blackberry broke , was sent off to be fixed ( 2 .rec'd a replacement because the instructions i were given were very simple to follow and i got what i wanted to do and was n't stuck with how to work the phone thanksssss x friendly , knowledgable and helpful service .simple and straightforward answer to my question . very happy with service could n't really understand the operators accent , & the carrier was on auto anyway . as your good never got a proper explaination of my bill excellent service advisor very very helpful .thank you . cuz i was mislead and noone did nothing to sort it out very satisfied with the outcome the lady was quick , intelligent , polite and english .very good service . good service xxx makes promises they do not keep.mistakes are made by xxx that cost me .i have been a customer for over 10 years and spent over ten thousand pounds pay my bill on time .yet the service i receive ia on a scale of 0 - 10 is zero .i have had enough of poor service and will be leaving xxx . i have n't tried accessing my account but lady was very helpful the department i need to talk to closes at 6.30 not everyone finish work that early .i do n't want the phone replaced with the same model again .i 'd prefer something more reliable , as i 've lost money from chasing up xxxphone about this model ( samsung nexus ) ! ! ! the advisor was really pleasant and had a good telephone manner but he advised me to go on the internet to solve the problem .i did this but was unable to solve the problem and when i called back you were closed .i feel i was fobbed off cos your office closed at 8pm and i could not get the issue resolved .when i call a help line i need help and on this occasion i did not get the issue resolved . service was very good , chap , very helpful .unfortunately , you were unable to help me .i needed a number barred on my phone and i believe this is not possible . have serious error message on my old phone which my daughter is using .sony ericsson w595 , when i selected correct option phone rang twice was answered then phone was put down immediately after .tried calling again office closed ... please refer to 1st answer yourself .i am very angry and disappoint with your co . misleading info from shops lead to wasted call the advisor was great and he tried his best but i still did not get my proper upgrade and i had been informed that i could upgrade online from 26th december and only told by this advisor that you donot do this anymore i had been wasting my time trying to do it . the advisor seemed very good and understanding , however , as i need to wait 24hrs before seeing if my sim is working it is hard to rate any higher at this moment in time very help full my query could not be resolved until the following day so i had to call back again this morning which was inconvenient .i was also given incorrect information during the call . the operative was vague with her answers , only had accurate answers when i pushed her .this could have cost me a lot of money had i followed her initial advice that i had a 5gb data allowance abroad .when i started asking her a question about another data sim card she cut off my call at 8.02 pm , i phoned back and the helpline had closed at 8pm !i am travelling abroad tomorrow and needed details on my different sim card data allowances , she did n't seem that interested in making an effort . very nice spoken and very professional . very helpful in resolving my query .helpful young man checked what he was telling me to be certain .sounded like he actually wanted me to be fully informed . was dealing with a problem for my brother .he has now had 4 replacement handsets and you still refuse to give him a different type of phone .he has been a loyal customer o xxxphones very disappointed as nothing is resolved and xxx is accusing me and charging me for things i have not done my matter was not resolved yes your staff solved my problem quickly , in a friendly manner found the adviser very helpful and reassuring he sorted my problem out straight away so i no longer have that worry !he deserves a raise : ) all was as hoped .ta happy with service ( peace of mind) thanks the lady i eventually spoke to , on lost and stolen , was very helpful , but your automated systems are a bit difficult and you were closed , at 8.10pm !that 's a bit early for a customer services service to close ! hi at the moment i am in schoool my request could n't be dealt with as bank cards ca n't be taken off phone in evening + i find that a bit un-satisfactory the handler quickly resloved my chalenges i 'm paying 31 pounds per month , when your signal in my area is down .its been like that for 1 week now - not the service i signed up for and will be seeking legal advice . cause .u where helpfull thanks u very polite and friendly but could n't deal with my query as it was out of hours . after appalling service in the last 4 weeks , the one call last night could n't make up for this service .i am do disappointed that i have to pay money towards this company .the company and staff are a joke because the problem should n't of happened and the time was a bit of a pain 6 he was very short and did n't seem to know what he was doin everything got sorted out .i was frustrated before the call , and happy afterwards ! they could do nothin network signal problems very common problem i have n't even phoned i called cust services , call was diverted to a difrent dept .the person thr was rude and unhelpful .i have been twice refusd a contract despite being with xxx for nearly 4 years .xxx prnmpt polhte efficient service ok 1 on more on less than i would expect plus i an not in habit of promoting a company simply for doing its job 2 and 3 good enough service but not exactly taxing happy with service by phone husband has lost his phone but we were unable to get information on the last time the phone was used to help us find it . did not attempt to resolve my problem it was a very easy prosess acted on my instruction instantly i have been with xxx now for around 10 yrs & 9 times out of 10 the service is very good not helpful .. i called because lost my phone .no info given as to what would happen next .i now have no phone and no sim and will be continuing to pay my monthly tarrif :( the lady who dealt with my call was very sympathetic to our situation , she gave a lot of information and advice and nothing was too much trouble , we were very upset about some unknown person coming into our house while we were still inside and taking our items , the lady was very professional if fact brilliant i would be more than happy to speak to anyone about the call , please could our thanks to her as she was truly brilliant request to divert calls carried immediately , however , this service should be avaiable 24/7 i felt it eases my pressure to find a solution when am clueless as to what to do .this is good customer service . helpful and friendly . good customer service cos the matter wad resolved straight away good service generally prompt did what i wanted about stolen phone block gave me an imie no without phoning back clear details i would have thought that your service will have a anytime helpline also i have toped up over 40 pounds everytime 5 pounds just to get service i top up it takes my 5pounds and says its taken it for my blackberry service but i do n't get it i 'm very upset and will leave xxx because you asked me to!=d good service xxx is a very good and reliable service and network gen happy with service .did n't raise query quick ,efficient and knowledgable responses friendly efficient staff .very helpful i couldint under stand not my folt could not understand one word the person was saying .and then could not help me i have been generally very satisfied with xxx service for some time call handler was a little accusatory and not really that sympathetic to a theft .i appreciate she might deal with this a lot but this is personal to me and i expected more support . no out of hours my experience ! because i had different information about how long it would be till my phone was taken off the blacklist .one said 24 hours .another said 3 days .x friendly and helpful i have called 6 times with my problem and they pass me | 2 other people who promise 2 sort it out stil waiting 4 a return cal from ten this a m ! mess up with my phone being delivered . i would recommend xxx because the assessment process in making a claim was quick and efficient .the query was resolved but i had other requests that was not fullfilled .i do n't understand why i was in a xxx store and the phone could not be given to me there and then but i have to wait for another day .i need the phone urgently and i was told that the phone can only be sent from the stock room but do n't understand why it ca n't be given from store and then re sent to the store .at the end of the day , xxx is xxx .this is a request that customers should be able to have .the advisor who handled the call could have been more open .instead it seemed a bit like he just wanted to get the case done and over it but did n't really listen to the customers views .i believe customer service is the highest selling point in such an economy now .anyway thank you ! the only problem was i could not hear her very well ,but she was very patient . cos you mug me off 60 quid a month .30 additional to my contract .no offer of help to why , and went into store where apparently all i could do to get anything improved i had to phone .except when i phoned before someone changed my contract details .cannot wait til my contract ends . very satisfied i spent 30mins on the phone and still did not fix the problem i got exactly what i asked for promptly and politely because it was a helpful coversation excellent service professional and helpful adviser thank you couldnt answer when nu i phone being delivered .contradictory delivery texts received . i am very disappointed that i cannot send or receive photo messages and you cannot resolve it ! ! ! ! ! answered my query quick and efficiently very good service very happy with service and help thanks mark was very helpful in answering my questions and hopes he has resolved my missing bills issue , time will tell ? ? no email or other confirmation about resolved issue with contract , very bad reception . apologies 4 for first question a mistake .overall the advisor was helpful , polite & answered query very quickly & confidently cause i keep getting the same problems u told me what i wanted to know the lady in question answered my query efficiently and also enquired if she could be of further assistance !excellent service ! ! thank you happiness ? i have never had a problem calling the customer service when i call did not get the answer i required as when i dialed the number given to me , it told me i could n't do that ? ? i told the advisor i did n't understand as i 'm a new customer , i still do n't know how to add a text or call bundle .think i shall be moving to another network poor service at work address due to mast faults but will just have 2 put up with it until its fixed and its not breach of contract as not at home address the adviser was friendly and helpful , the phone was answered quickly but i am still waiting for the reason i call to be solved the lady was very rude on the phone i was asking a simple question and she jus kept repeating the same thing , i am goin through a lot with the involvement of the police ans she was not sympatheticm i could because the lady was clear , polite and patient . only a 7 for the recommendation as i should n't have had to make the call i 've been a customer since 2007 and you 've always managed to send my bill yet when its time to courier my new phone you ca n't get address correct , 9 for resolution lady was great on phone understood raised the query spoke to dpd and got it sorted but only 9 as i then received a call from dpd and had to go through it all again , 8 for overall as i think its a fair analysis i do think that customer service as a whole has dropped in your company through the years you are less helpful and are less willing to keep your customer base with price match etc the only reason i have n't left is at this moment i have n't got time to go through the hassle of changing networks so here 's to another 2 years the price of my bill i called customer services to remove my xxx music content control age restriction and was told it was done i would just have 3 wait 24 hours this was 3 days ago and it had still mot been removed i have since .called to try too solve the problem but i have been put on hold consistently due too u being busy the operater was really helpful and friendly and had the problem solved in a couple of minutes the customer agent was very helpful and called me back as promised on time i have never had an problems with your service and i am always happy with the outcome no.reason . the gentleman i spoke to was polite helpful and dealt with the problem professionaly .my call was also answered promptly thank you . the reasons was they were deserved no it has taken 3 calls over 3 days to request a pac transfer which has still not been successful and still unable to use phone ! the lady to whom i was speaking was most attentive ,patient ,explained every thing i needed to know in simple terms ,very pleasant .excellentpeople skills . good service . because uz r a rip off an ma bonus had money in it an u have took it overall service was great .i ask that a service be removed from my price plan , but have not recieved any confirmation of this .had this been done , i would have given maximum score . polite and prompt service .... service was quick and efficient ? dealt with the problem quickly and very understanding . after being passed from customer services colin was very helpful and understanding the contact in call centre did not understand my question puit me on hold for a long time and mentioned it cannot be done i let her know i do regularly reexplained what i wanted and it was resolved regards my query was a difficult one to solve due to the techies being needed and that will cause a delay however ur advisor was helpful cheery and clear in his explanation so i do n't mind waiting .he also made me laugh .feel good factor and service why ca n't all companies treat one like that ?well done chris this will be my forth phone i 've had from you and they have all had the same problem on one off the phone calls i made to you to try and resolve the problem i spoke to an asian lady who i could hardly understand she w u 've always given an excellent service because overall i find xxx helpfall & always willing to try & help solve any problems ive had with my mobile . advisor was very helpful and resolve my reason for call . because overall the service i get from you is disappointing for the amount i pay each month i went online to upgrade my phone .mistakenly ended up ordering an additional phone which i did not want .adviser resolved matter for me . polite efficient not a call centre in india ! ! ! ! ! yes because the man who helped me in ur customer care was very helpfull and sorted my problem mat pavis he was called i am not totaly sure if that is how u spell his name but he was very helpfull do n't know whether problem solved .matter of time .would have helped when passed to apple support that vf gave them the device serial number the girl that helped me was very helpful , kind and dealt with my query in a good manner .good customer service . average service = average score . unhappy as i needep text with a 1000mins cos i was not helped with my enquirey i was satisfied with the service . the lady answered the call very quickly i told her the problem and she sorted it rite away that 's why i gave her 10 quick call that answered what i needed to know . you answered all question .and the problem was sorted out , with 1 call .thanks half of the peole that i spoke to didnt have a clue about anything it took me ages to get things sorted did n't resolve my problem and still waiting for a call back from the store iv been with xxx for abt 20 years never had a problem , could not fault them in anyway exellent service sometimes your staff do n't understand the subtleties of english .makes talk difficult .also unable to change my phone for different replacement , but i know you can change it if you want to .not happy with 2 phones failing . because i have 2 phones and wish to eiuther lower my forfait on the number ending 842 as i no longer possess a blackbury , and cant .so am paying for 2 mobiles . good customer service . the amount of hassle me and my dad have been through the past few months because of xxxs inefficiency to organise an account that has two different direct debits on it has caused a lot of disruption .i 've received wrong text messages reminding me to pay a bill i have already paid combined with all of my family being cut off on several occasions unnecessarily .all this has caused me to question whether to continue being a xxx customer after being one for ten years due 2 xxx texting my daughter threatening 2 stop all services unless she tops up in order 2 pay her contract so i had 2 phone up on my phone 2 sort out yr mistake as im the one paying by direct debit the operator was very helpful though patient , helpful and customer focussed i had a simple request which was dealt with easily and politely . the customer service lady was very quick and efficient when dealing with my query and everything was sorted out right away , ca n't fault it one bit because the lady was helpfull and sorted it i am not happy that xxx are charging me for internet charges when i do not use the internet i only phoned up to see when my contract was due to run out .so they was not much more customer service 's could have done for me . quick efficient and answered all my questions every time i ring they always solve my problems there is a requirement for me to go to a xxx shop .would have preferred new sim sent to me .my work hours and location make going to a shop very difficult and will prolong the time until my issue is resolved . uery good sort asap that 's 4 questions . poor customer service aye was put on hold and the problem with the internet is still not resolved a very helpful young man the person that i spoke to today was very helpful + patient ongoing issues that have n't been dealt with i called with a query and was met my a pleasant customer service advisor who knew exactly what i needed .spoke in a well mannered an coherent voice addressing my each question . the adviser was very and polite i have been told on a number of occasions that i can upgrade on the 8th february over the last few months .when i call to upgrade i have been told i can only do it in store and i need the account holder present although i am in charge of the account .i can not upgrade over the phone until 28th february .i am not happy about this .a previous advisor was able to find availability in stores but the advisor i spoke with today advised that he can not do that .i experienced bad customer service today and would like this rectified because she helped out perfectly . very friendly helpful and a pleasure to speak to i think it would better if you rang me later today thank you they have helped me loads im finacially struggling and they have set up a repayment plan that helps pay off my bill . q1 , i can not say i have had a positive experience in my local xxx store ever as i have had to wait for long periods all the time also having my phoe returned missing items with no help of replacement .q2 , i have been with xxx for 8 years and expected a degree of service & support about my account by extending my contract , i believe i have been mislead and hence delayed in sending a cancelation letter .i initially expected to update my phones on a quality contract .q3 , customer support forwarded me to sales who then sent me to returns each time being on hold & given no answers to my questions . i spoke with billy in customer services , the last twice i have called xxx , he was very friendly , understanding and efficient , which made my query alot easier 0 and leave me aloan and tell them to put my money back i gave this score because it was dealt with straight away and by such a polite and helpful person i have been y customer for 30 years , for the last 5 month y service so horrible because your the best phone company conflicting informaiton between your self and what i was told in shop . got everything sorted out but reason for why it happened very helpful all our problems were sorted in 1 quick call thank you very efficient and helpful person still have not received my phone and no one seems to be able to tell me when it is arriving so not impressed with the service . cause i was cohursed into sumthing and you took mny when you had no rite when my contract for my phone has ran out i will not be cuming to you ever again feel like taking you 2 court as what you have done is illegal i hav always topped up by swich ,i changed my address at my bank n tried 4 times to top up yesterday ,extremely stressful at my new add waiting workmen ,and couldnt top up with yor advisor ,had to ask a friend to call at a shop 4 voucher out of her way ,it was just added stress have had good service from xxx .and hope it continues to be . not impressed that on third attempt managed to get data package sorted i have had problems for the past week and have gotten no further forward , however the girl - nicola was very helpful and understanding of my situation . always the same excellent customer service problem not resolved after 2 calls to customer service 1 use to have 4 line with xxx i cancel 3 number last october 16 i have still confirmation from xxx only 1 number left 07808725159 since 16 of october i did not receive any bill until january 7 and still charging me for 2line instead of 1 i can go on and on with the mistake of xxx and they want me to pay for there mistake always get helpful advice . you took a payment from my bank when my account was clear , now i have to wait 5 to 10 days for a refund ! q1 : always has good service .q2 : xxxphone were unable to match an offer from talk talk .q3 : advisor was very polite and helpful . i was happy with the speed and quality of service .i hope these answers will help . no waiting on phone , knew info and dealt with efficiently and polite excellent customer service the advisors were helpful but again , i wo n't know if my internet problem has been resolved until later today .my insurance query is unacceptable as i cannot be without my phone for up to 2 weeks while it is assessed and/or repaired . not flex able with my tarrifvery long term customer the lady i spoke to was very helpfull and polite happy with guy i spoke to - richard he was very helpful all previous personnel were not as helpful and only told us what they could n't do , not what options were available to us . wud have scored higher bt waiting 2 c if query resolved ..bt he was very efficient n helpful not satisfied the first call was disconnected .on the second call it did fulfil only one of the two needs . issues not resolved .phone keeps cutting out .so you would think xxx would ring back but they have n't your on line service/e mail response/chat help did not in anyway help me or sort out the problem but you phone advisor made every attemp to solve my problem frustration ! and lack of a 24 hour service . because she was helpful + dealt with my enquiery efficiently . cause i think the man on phone was gd but dissapointed wit xxx for prices and your advirtisin as a former xxx employee i feel the agent was very professional and had empathy good service , thanx the advisor was articulate , knowlegeable , curteous & clear with the information he provided me . i taught i am good client for xxx but i am bit disappointed vn they said i will charge for unlocking my phone !that 's all now if u have any other question get one off ur team to call me thanks the gentlemen was very helpful and chatty .also very polite and sorted my enquiries very quick when i rang it was delt with and was very satisfide with the service thank you tony . previously asked for paper billing over a period of 6months .and copies of bills that still have not been received after many phone calls . all good but found it hard to make the adviser out yes i had to ring up 4 times before somě one could help me and my contract is due for renewing which i wont be useing xxxphone again my problem was solved easily by helpful personnel service advisor was very helpful and informative the chap who answered the call gave me all the answers i was looking for .nothing was too much trouble , he was so kind and considerate in his tone of voice .he had really excellent customer service skills me like the gentleman i spoke to this morning was very courteous and helpful .he dealt with all my queries with great professionalism . did not conclude matters properly as have to ring back always excellent service thank you girl on the phone was really helpfull good service great service very helpfull thanks had to explain myself twice , the problem is n't resolved , it 's a frustrating procedure i was ringing up about my bill and did not know why it was so high i was under the impression the 2nd sim was free for 2months but i was miss informed .was wrong so i gave 7 for that but 10 for resolving my query i called to set up a direct debit , which i have been able to do .this time i have been told the account holder has to be present .once again , no consistency with information from xxx ! after several phonecalls to xxx over the past several months i was finally in contact with a customer service operator who actually helped me .i have been calling xxx since september and today was the first time someone actually helped .i have been a xxx customer for over 10 years and was surprised with the treatment i received . good service and my internet was backon in twenty min objective achieved efficiently .helpful , friendly service . friendly and efficient service excellent customer service good overall service , but had to wait too long for an answer man on the phone was great .your signal is terrible ! ! ! ! ! ! ! ! very friendly very helpful my assessment ! ! ! because your staff are rude and incompetent and after 3 phone calls i still do n't have an answer the guy on the phone was very helpful good service and friendly staff . although you took more money off me than you were supposed to the ladies were very apologetic and explained what had happened , q1 .i have been lied to by xxx .i have been told an issue was escalated when it was n't .you have not communicated with me .i have been overcharged .i have wasted time and money on xxx .you have done nothing at all to make me even consider staying when my contract is up for renewal . totally unhappy with service from xxx . . have had ongoing battery issues for months on a very expensive contact .expect me to go and buy battery myslf awful the caller was polite , knowledgeable an handle the query in a friendly manor .also problem dealt with there an then . excellent company. . thats why i have stayed with you so long the person i spoke to was really helpful dire customer service yet again ....not as straightforward as indicated . my problem was resolved to my satisfaction by a polite and competent person . the service wad great , polite and very informative it just didnt resolve my problem .i will have to call again to see if they can sort it next time . general feedback no total lack of support .as a long standing customer of xxx i expected better ! because the adviser was very helpful i had an issue with my phone , so i was not able to receives texts for few days .i have asked the support team to resend those messages but the issue is still outstanding . good service the person i spoke to was very helpful and was able to answer my questions no i 'm busy the ratings are based on the fact .the customer service rep could not sort my problem out for me .and had to pass me to the store i bought the phone from .could not move me on fast enough ?same company , different procedures ? i have n't fully tested what i rang for so ca n't give a full 10 on the first 2 questions .but the lady on the phone acted politely , swiftly and was very knowledgable . you r ok am happy with your service and support , thankyou . not very helpful everything was sorted and very easily generally a good helpful service 10 spoke to several people on phone and in store about organising replacement handset - each time the advice about how to do it was different or contradictory . problem solved very quickly and professionally thanks very much great service , but not a easy to resolve problem really helpful and knowledgable man the person understood my problem and was able to solve it .he also gave me advise on what l can do next timd when l top up . well i just got told to ring another number and just keep getting told to ring different number all the time when i ring up , only a few people there have helped in the pasted and i never get signal anywhere , 5 the service that was provided when i called the call centre was brilliant all my problems were dealt with in a good manor arrangements were made that i was happy to agree with thanks i have been with xxx since it started so is all my friends and family your service is excelent and your staff are so nice and helpfull . no enough is enough u r wasting my time and energy more than is neccesary love xxx and special thanks for mark for his exceptional customer service helpful friendly and fast service my problem has not been solved !still cant get on2 my freebeez awards , as i want 2 use them 2 do paintballing , can sum1 fone me 2mro as im at wk thanks i have money going out of my account without me making any txt are calls i just wanted to ask were the money was going to .she said she could not tell me as the account is my mothers name .i have using that account for10 plus years and never had any problems before with finding out imformation . happy wi way things dealt with the person was courteous and gave clear answers to my questions the operator told me i dont get reward codes because i had used my i owe you cred she told me i was wrong she then put me on hold for quite abit i knew i was right iv been with xxx for years i felt like i was begging for my own rewards the way she spoke very nice personel , every time i have the need to call thank you john and andy :-) had excellent service i.rate .1o.on .all .3.mes .for.good . no sorry , service was great i just use any numbers as this system is bias & not people friendly , kind regards : ) good service i was very pleased with the person i spoke to and how my query was delt with the only complaint i have is my sony ericsson vivaz ! very good service 5 as content is still blocked ! i dont like sarcastic term finally .i have other things to do . my fne does not let me go on the net any more iv been putin money in all the time a asked for my pack to b transfered to my other xxx an was told no and if a cancel my pack a lose my txts i am always topin up my 4 fnes all with xxxfne a mite add my concerns were dealt with easily & quickly , with no hassles or issues.thank you . very efficient and helpful . what do you need to know that i have n't already explained to your operative aasima ? 10 good customer service poor service i found the guy i spoke too very helpful and sorted my problem out straight away xxx has the best customer service ! i had to phone apple direct to get my answer - restore phone to factory settings and load as a mew phone . request not delt with my call was dealt with quickly and efficiently and i was given a answer straight away person was very blunt as included with each response ... i .e .i 'm dissatisfied , problem unresolved with no ownership from the call agent . xxx fone re so friendly and good quick and easy service problem not resolved and it took a bit of understanding what my question was .not good . did not sort out my problem and still no better off bill query i have been a customer for years n recently feel un-valued ! ! ! spoke to two advisers first one was rude and arrogant and would not listen to what i was saying the second one was great and sorted out my problem unfortunately it is the first adviser that i will remember your top up systems are down which your advisor confirmed .then she tried to tell me my cards are not valid .no common sense as this is an error .i cant use my phone and have had very little support polite staff efficacy done quickly and professionally .now leave me alone ! ! i was told that the settings for my wap access would be emailed to me .when i got the email all it said was that you could n't change the settings on my phone ! very pleased with the service .thanks the problem was sorted within 10 minutes unlike last time i have three accounts with you and am thinking of cancelling one of them polite ,professional and speedy resolution to issues from phone support.online support (email service ) is diabolical and needs resolved ,promised resolution within 48 hours 8 weeks later still no answer . i found the advisor and the service provided satisfsctory and would recomend it to a friend chap did what i asked , polite and efficient . personal decision . xxx network is poor and lacks understanding of how to retain customers . manage to speak to a real and polite person it was not the xxx girl it was the business advisor i am with she has still not rung me back and i want 3 upgraded might go to another network the advisor was very helpful and very knowledgable .you could tell she didnt mind helping ! ! on my last but one call to you the adviser was excellent so in comparison i found todays adviser seemed lacking in confidence & kept me waiting in silence & is due to ring me bk to resolve my query , hopefully . 2 busy no comment the adviser was extremely efficient and polite and understood and resolved my problem . friendly person who dealt with my issues very professionaly ,and quickly , all good ,thanks had great service from the assistant quick and efficient service today , thanks excellent service as always . no unfriendly attitude of the adviser .passive-aggressive way of speaking .my first thought after the conversation - `god what is wrong with her ? ` the questions were answered quickly and precisely with no confusion the adviser gave me wrong advice she made me call up blackberry provider who said its xxxphone who can help u .so my prob is still not resolved .the adviser was not good danni was really helpfully but was unable to resolve my problems excellent service query was answered friendly good efficient service i was able to sort out queries which i have gad for a while and have been trying to sort out with my store contact .as long as i receive my invoices as promised on the call . .i am very happy with the help i have received today ! i thought that all aspects of my query were dealt with quickly and efficiently and i had a nice chat with james aswell , made my day that little bit brighter took time to properly get the information to answer several questions about my unbilled costs to date .gave clear & understandable answers . because your service is just rubbish ! 1 .the query is still unresolved .2 .i asked an obscure question so was kept on hold , which is fine .but i was told i 'd get an email later today about my issue and have n't yet received it .3 .the advisor was very friendly and helpful . the advisors was excellent and very helpful , in future i will call in to top up as your automated service is long winded and time consuming . not by text . very satisfied .thankyou advisor was courteous , helpful , and was able to listen and understand query . very polite lady .a credit to ur company .if other companies treated customers as people and not `clients` they would get a bit more custom ! the survice:-) always very helpful because my problem was sorted and i understood what she said took a long time to get there as i had been told something different by someone else the night before .he she has it right good , friendly service , nice down to earth accent and attitude and not indian ! ! ! do not agree with insurance policy v helpful indeed , but call took v long time to get info ( 15 mins ) and i still do n't have all the tariff info i need . no operatives very helpful but disapointed that after many months of use my online account has become corrupted and after 2 calls to you , i still have to re regester . query was resolved quickly good quality customer service .she was competent in dealing with my query . fantastic service every time so helpful , knew his job down to a t . the young lady was first class thank you the adviser was in a difficult position .i have experienced appalling internet connectivity with a xxx dongle ( and increasingly with my phone too ) which led to me cancelling the dongle contract .i was merely calling to inform xxx how bad the service is again today , which has confirmed i was right to cancel the contract last week .there was nothing the advisor could do .but xxx should be investigating these issues to avoid losing more customers in the future . you incorrectly added my new phone line to my personal account instead of my business account .after filling in the transfer of ownership forms you confirmed via email on 20.01.2012 that the line had been transferred to my business account .but on 03.02.2012 the dd comes out of my personal account .both numbers ( 07917 300175 and 07827 913206 ) are business phones and dds should be debited from the little casita account .today you told me to phone my bank to ask them to do a forward trace on the dd as xxx have no record of it ( even though you collected it ) .then when i got cut off no one phoned me back .i specifically asked the lady to call me back if i lost reception . fast and accurate response .polite and courteous . polite , quickly answered query . the advisor was very helpful and polite the customer services rep provided all the answers to my questions completely on the call and to my total satisfaction i found the operator to be unhelpful and a bit abrupt in his attitude good service the lady had a very nice tone and was very helpfull obviously well trained as well as lovely satisfied i pay to much for my phone bills ! your company has wasted hours of my time .no one knows what they are doing . great customer service assistance , but still no phone service in the city of london .calls not connecting at all or for 40 seconds .poor really . you asked and i answered , problem solved quick ,efficient and helpful helpful , professional customer service . i have been billed for a couple of months wrongly .i am been charged for internet data even though i have 750mb of internet through the month from start of bill date .problem might occur again since there was no fix to the issue only a refund .no apologies .i no longer have the confidence to use internet on my phone due to a mistake by xxx. the lad answrd all my questi|ns .the |nly thing that spoiled the experience were al these wretched questions .it wld make me relctant 2 call agn it was a simple enquiry really but all questions were answered simply enough thus resulting in satisfactory conclusion however i wouldnt recommend xxx as o2 and orange provide better freebies to their long standing customers where as xxx they just give you a chance to win tickets to events , poor show xxx . yes i always find your staff very helpfull what do you mean by that been with you 14 years , theres no other company the advisor was excellent but the trouble should have been sorted before on several other discussions with xxx ... very quick service and helpfull the person l spoke to was polite helpful and quick the problem was recurring so l blame the xxxph|e systems and upper management person i spoke to was wuick and helpful the advisor told me it wud b resolved but it wasnt n each time i called they were telling me to wait 24hrs n that it will resolve but it took 3 days for it to work other than that the customer service was very good very polite , very helpful , and i got what i needed . all resolved and very helpful good service but was told would get call back yesterday but had to ring my self again today what i wanted to get solved did n't get solved the lady i spoke to , could n't have done more for me .she was really polite and helpful : ) xx good customer service you solved all my queriesefficiently and effectively .i am very satisfied with the service . she was very helpful and pleasure to talk to :-) im not getting any incentive to stay eith xxx ?its the most expensive and will be looking elsewhere at the time of renewal operator was friendly , but did n't offer any further assistance - no solution to my problem comparatively .but generally quite satisfied with ur services : ) coz i am a loyalty customers to ur brand : ) thx very much indeed . because i received prompt , accurate and friendly service with instant results that i needed .no fuss , no queues and no frustrations ! the gentleman who handled my query was very polite ... but my query was not resolved although i was told and had a text to say it was caused me hassle in what i needed to do waiting for a call back thanks my query was handled quickly and professionally by karen and dan toy complete satisfaction . yes i have been with u 4 years and im happy with the servise i have alwways had after being transferred to four different people the last man i spoke to new what i was talking about and done a great job the adviser was rude and made me feel like i was bothering him !i think he is just in a bad mood today but why should i feel guilty for calling to change bank details ?i have been with xxx for years and pay two contracts !i ca n't believe how he made me feel like i was ruining his day !if he has problems , he should n't be on the phone to customers or he should find a job that makes him happy !such a bad attitude , his tone was awful :( rude staff good quality service no hassle great service the phone call satisfied my query good service and very efficient no request not resolved and waiting for action to be taken and hoping for a call to tell it is done . no the person i spoke to was polite and told me what she was going to do before she did it and explained why .woth out me having to repeat myself b-)...... first time its a rare find service like that problem with phone was resolved .curtesous maner very like u 'good price john handled the call well and answered my question ear piece not working advser need e m i no to replace , ineed it dayly can y help i was advised i was to get an upgrade on the 8th of feb 2012 , i phoned today for them to tell me i wasnt allowed to upgrade untill may 18th 2012 , eventhough i have 3 contracts with yourself !i should take my business else where i have always been a happy vodofone customer i have had 2 years of problems with xxx , only 3 of the assistants that i have spoken to over the last 2 years has been helpful .others are patronising , does n't read the notes and just wind me up , which results in me getting angry and hanging up .i 'm not at all likely to recommend xxx to anyone after the service the operator was very helpful and pleasant , but to possibly ?resolve the longstanding problem , will require me to restart an account rather than your firm resolving the issue for me ! advisor was polite , friendly and dealt with my problem efficiently .excellent customer service ! i dnt think it 's fair tht u dnt allow a contract change .circumstances change in life n u should allow someone to change phone , contract , it 's out of order .i 'll never go with xxxphone again i think ure **** n thts about it because i received the help that was needed and my enquirey was resolved my phone has been faulty since i got it in november 2011 .this is the first time a operator has got to the bottom of the problem , but can only offer me a different colour reconditioned replacement .keeping the back to this phone on one a different colour is stupid .sending this phone for repair , but not being reimbursed for none usage and inconvenience is bad customer service .had this problem been resolved properly in the beginning i would n't now be left with a faulty phone , my only alternative being to take it to an independent repairer .i have 4 contracts with xxx and have been a customer for nearly 10 years or more .i will not renew any contracts .too much fobbing off this time ! the advisor was very helpful and very polite good service because the service mad me happy most off my questions resolve but not all call was dealt with quickly ,pleasantly and problem solved the adviser who helped me was very good , but i asked for the contact no for your windsor shop .he was not able to give me this on his system without the full address and postcode , which i fortunately had .this is a problem i have come across before when having a new 'phone delivered to my local shop .the xxx system could not locate it and had to be given the postcode and still did not know the street number .hence the 8 in my ratings .a bit annoying . person was very helpful but u need 2 get ur rewardz web page fixed wont allow u 2 grow topup points only 8 for xxxphone because fault occured but 10 for remedy very happy today asked if i could change my number and yesterday 07/02/12 and the operator took my request to change my number as a signal to terminate my contract and send me a bill for 400 and odd bill not very happy with xxxphone and will be thinking of changing servis providers when my contract ends in april . just i never had a problem with u lot always been good the advisor was great , however he was not provided with the correct information to hand !my issue is with xxxphones own policies ! jordan was really helpful i 'm just confused as to why another company are contacting me sending me a free phone upgrade when i 'm not due until july 2013 ? ? great service staff at xxx have always been friendly un very supportive to my needs as i am a new customer advisor very helpful , friendly , and query satisfied and better outcome than expected as my query got resolved quickly i 'm happy with xxx all top scope .except could not cancel my phone i now have to email also .would have been easier to do it whilst on the phone to your consultant .who was v helpful .thanks . xxx rocks ! xxx do not do spendchecker anymore excellent service . im happy with ur service negative answers and no real projection of how long my business could be affected no i was very impressed with how they helped me i been charged for a call i never made simple ok thx problem was n't resolved .i need to go to xxx shop . i had a simple query and was very clear on what i wanted to do .just felt the service and advice could have been better very happy with customer service operator and how she dealt with several different issues was annoyed i couldnt email you site down .displeased i had to pay more .advisor was a pleasant chap . the advisor was couterous and understanding and dealt with my inquiry in a professional way . firstly my order was n't placed correctly , then the delivery address was wrong .finally arrived a number of days late only to find the laptop that arrived was no good as it had no hdmi port .was previously told it had one .this is the 2nd muck up order wise is 6 months and from a previous order in september i am still missing an accessory that was initially included in my deal . 2 strikes in less than 6 months is not the good service i 've previously received .when phoning to enquire about the return advisor was n't up to date on your products . the advisor was totally unhelpful .my partner is a pay monthly customer who spoke to someone at xxx last week to say he would be paying 100 pounds on his bill and there after was going to pay it off weekly .the advisor said this was not possible and even if he did get the 100 pounds payment he would not restore the service .my partner is disgusted that this is what was agreed last week and he now has no service .call him if you can assist - 07825638724 - andrew stearns the advisor was very pleasant and helpful good all round service and no waiting in queues . the man i spoke to was extremely helpful you did as u promised and a pleasant advisor .thanks uk call centres and polite / caring / considerate staff the man who answer my question was very good and efficient . well for my reasons everytime i ring they neva do as i ask frist time there for i hav to ring 2nd time and there always cuttin me off evan after iv payed my bill polite and very very helpful always get excellent service from xxx customer services i am very satisfied with xxx and your very understanding and a great company your advisers are second to none and thank you phone should be replaced happy with the call i was very satisfied with the overall solution so gave high ratings service non existent + individual unhelpful - could not fix problem i gave those results as they were most accurate to the service i got . needed direct debit changed .easily done on phone , thanks staff were very friendly and helpful as usual i was shocked to lean that xxx request payment 7days before its due - i was currently applying for a job at metro bank when they did a credit check it said outstanding payment which was for my xxx bill however my bill was not due for three days after - i did n't pass the credit score which was the last stage of the interviewing process and i regret to inform you as soon as i have finished i will never recommend to anyone i know and as soon as my contract has finished i will seek a contract elsewhere - i feel disappointed because the level of service is amazing and i really liked how everyone has helped it 's just unfortunate this has happened because the operator was very helpful operaters r very helpful & dealt with my querys quickly & efficiently ,thanku xxx . shocking behaviour by all staff who i have spoken too and lying . they explained my enquiry over the phone and told me how i cud do it online clearly 2 save time in the future .they had problems hearing me over the phone but were patient 2 get the right details from me . extremely helpful and friendly .explored options that best suited my needs . we 've not been able to activate enterprise activation despite the advise given on the call n no one knows what they are doing and getting passed from dept to dept without getting anything sorted out you need to treat current customers better deals or i will just leave on feb 12th when contract is up answered questions well , did n't take too long , did n't have to go through endless security questions .well done . what r u playing at .have told u already answered these via a phone call.get your act together. . am close to changing supplier satisfied please read my comments on question 1and please give me some feedback . you have no interest of customer loyalty or high paying clients informative , polite and answered my questions i was very pleased by assistance given by representative who dealt with my call i had called 3 times but not had problem sorted .sarah persevered until it was sorted out .please pass on my thanks . becouse you or very good and i thank you all very much polite , efficient , helpful .thanks not helpful with customer but concentrating on self defensive . in a previous call a credit was not applied to account even though i was assured matter had been completed waiting delivery of new phone , long wait with no info .phone needed urgently , adviser today has helped with sorting a solution until new phone finally arrives . im happy with the network , my query was not sorted , they where very nice and helpfull but my problem was not sorted advice over the phone was good , and no quibble about sending a replacement .hold times were quite long , almost enough time to listen to a whole track on the hold music .also , i initially went into a xxx shop but found it a shame they could n't help me with an exchange or courtesy handset leaving no option but to wait at home for a replacement .not the end of the world but having spoken to xxx on the phone it would be excellent if a call was made to the local shop and i was then able to go back and change handsets there .thanks for the opportunity to give my feedback . i 've sent my reason already please do n't text any more thanks because i have never had any problem with xxx in years of use . i have phoned about my phone bill when i took this contract out i got told unlimted mintues and text and my bill 351 i have been with xxxphone for 3 years and never had a bill like this and she trying to tell its 20pounds after 3000 mins i have n't used 3000 mins in 4 weeks this is a bill i want sorted i was not pleased when i went into xxx shop where i took out contract that i couldnt cancel it there after a 20 mile round trip and then 2 b charged for 2 calls to you when i am on a xxx phone and a regular monthly top up final score perhaps should have been a 10 as the operator listened to my grievences and dealt with me very effiecently cause all the info i needed was given to me an staff very helpful he was very helpful and freindly u been help full the system did not allow me to add xxx passport to my account . i have been with xxxphone for msny years and slways had a good service it has taken 4 phonecalls and 3 emails and now i need to wait 24hrs to see if the matter is resolved ! i was totally dissatisfied with xxx because i am still in my contract and because my warranty had just ran out on my handset no body would help me with getting it fixed unless i payed a ridiculous fee .i will not only not recommend xxx , i will tell people not to use xxx 02 **** 3g very satisfied with the way my call was handled i am very happy with xxx , me and my family we are all using xxx , beside that i am always recommending xxx great service they did not resolve my problem because i recieved a tex sayin dat ive got 5pound 3credit n it aint gone on , so wot can u do about it ? the woman i spoke to was fast , clear , friendly and efficient .a credit to your customer service team . yous we ver good i was very happy with the explanation given for my query . good friendly precise service . he was helpful and efficient good service , a little too much information given , talked a lot but positive outcome to simple request . im a customer of over 15 years and have 3 contracts and your company does not look after xcisting custom i cant wait to leave you have not solved the problem of my own website being blocked by your privacy policy great all round service , always able to help , thank you i was very satisfied with the outcome of my call . it was handled quick n she was friendly n nice i satisfied with the rsulte , now stop this nonsence the service was very helpful good service but sales man failed to up sell . always generally happy with the customer service from xxxphone , they have always been helpfull 7 as 5 depar bad signal .bad service as have n't recieved my phone yet as they sent it 2 wrong address .got told it would b here wednesday which was false information and i .ll b without a phone now because u ca n't get it correct so please tell me why i should stay with u ? prompt service solved the problem quickly it wasnt my query felt very frustrated couldnt resolve my issue will change phone provider i have had so many issues however after talking to tony today ( who needs some praise ) he may have finally sorted it all .does anyone read these ?if so call me as i need to inform you of some things was a very helpful guy n did n't keep me waiting around nothing was achieved my question was not answered and i was cut off excellent service , polite and very helpful very helpful clear advice no good customer care service the guy in upgrades was very helpfull indeed good all around service i usually give high ratings for these questions , however , i feel that the service i received today was not helpful what so ever .i feel as if i have been pushed into setting up a direct debit , ( which i did n't really want to do ) otherwise loose the service i receive from xxx .i 'm sure i 'm not the only business customer who 's struggling at the moment & feel u could of been a little more considerate & helpful . well the guy that i spoke to has answered and done what i 've asked but i 've asked this all before and it was n't sorted so this time i 'll just wait and see if it 's all sorted to my liking then you should ask theses questions yes ,i,think ,the,girl ,i ,spoke ,to ,was ,very ,helpfull ,thank ,you , quite helpful and polite just `usual ` good xxx service i have had my phone number for 24 years so that should also say something .disappointingly the `bar ` i have asked to be lifted is still in place which is causing me a problem but i realise that these things can take sometime to go through the system and be lifted . gentleman was friendly and helpful my problem has not been resolved terrible signal so leaving to o2 last question the guy on phone was 10/10 i did received pac code like he said i 've rang so many times to put a problem right with my direct debit and am drained now 10 very happy could not get through by email initially - as your website not working . 1 , i have trouble listening and understanding people with foriegn accents , 2 , i could not believe that in this day of high tech , how it was possible for somebody to fraudunatly order a phone and price plan without the bill payers permission , 3 , the phone delivered to leicester , when i live in east leake , nottinghamshire , 4 , i am thankful u stopped the number , but i do not expect to pay for any costs incurred by this action , 5 , i am waiting for the police to inform them of this problem , and hopefully take action , 6 , so sorry , but up to this incident , i was very happy with the service , thanks for letting me have my say , take care , andy you asked me ! 5 minutes waiting expensive to leave feeling conned very satisfied and prompltly dealt with he answerd my questions properly .it was nice to know he explain properly how long it take for direct debit to be set up properly .very helpful xxx 's customer service advisor 's have always been polite , friendly and helpful to the best of their ability .however the service itself its 100 % masts have been taken down in my area without my knowledge and the service has been effected my problem has not been resolved and no one has phoned me back to see if it was fixed .i am dissappointed with xxx .i still cannot send or receive photos on my phone . efficient good quality customer service was kept on hold for a long time . poor service good operator who was polite and helpful . i spoke to a girl ay the customers service and she was very nice and helpful to me ,which its good to see .buti 'm still waiting someone from xxx to call me to finish to solve my problem resolved my querie with no bother all problems solved promptly . excellent service straightforward clear concise and politely handled stop chris was very well knowledged and friendly .and the general service xxx provide is of a high standard you have always b een the best . 10 very satisfied !spoke to nicola an she was excellent !an asset to xxx happy with service good communication and problem handeling from the staff who helped me because i did n't feel they truly helped , many services have 5 pound unlimited txt but u do not the overall service and way the call was handled were first rate i fail to see how you could improve it because i had looked forward to my upgrade after feb 3rd then you removed this service which has disappointed me rubbish services is the signal is weak , the phone does n't work , i cant have missed call alerts and answer phone , no paper bills . because the customer service was great 5 the lady was very helpfull & the query was delt with quickly as the call was picked up quickly and the person i spoke to was polite and intelligent/knew the answers .no more questions please ! i found the service to be excellent , professional and extremely helpful . phoned got straiit thru , and had a lovely irish guy , who was comprehendable and efficient ! . passed around no answers .been with you years but no loyalty to existing customers .amazed at the apathy no i was more than happy with the customer advisor but am disappointed with my phone upgrade choice , as i have been a loyal customer for more than 10 years .i have found that other network providers provide better deals . my problem was resolved quickly and efficiently .it was also nice to speak to someone whose english i could understand . good signal with xxx fone adviser wos realy polite and a nice person to talk to ;-). . the advisor was pleasant & helpful & my query was answered eficiently . could not understand foreign accent .problem unresou very helpful , polite it took 30 minutes to get a resolution as to why i could not view the itemised usage of my bill .i had to re register in the end .the call handler found it difficult to explain the screens to me .now i have re-register i can view the information .it was not worth an hour of my time . yes if you ring me i 'd be happy to . i rated u 10 because i was more than happy with the customer service that was provided by your sales advisor ( james ) . personal service and sorted out a problem which your customer support spent several days and nearly two hours of phone call could not .was nearly not going to use xxx again the reading store sorted it for me i was happy with the staff and service in store .the only problem was it took quite a long time for service couldnt of been better was very helpful and got what i was looking for hopefully my experience with xxx will be as good i believe we received a good service as it was one of your more experienced guys with some authority to do a deal as our previous experience was not as good and the recommendation poor .but this time very good . the chap who served me exhibited perfect customer service thought that the adviser could have looked over my account to see if we could have made any savings . .but other than that he was patient and very nice because i was very pleased with the service all round almost perfect but some minor details were overlooked .it took a little longer than it should . good service as expected after seeing 2 other people and my phone not being ordered the 3rd gentleman sorted everything out and i left with my new phone we were seen by the sales rep called ben in the cheltenham store he is excellent at his job we saw him in october when my husband upgraded and we cannot fault him and he remembered us which shows he takes interest in his customers thank you ben ... excellent service excellent staff with great attitude willing to sort everything in friendly and prompt way . the lower rating for the middle q is because there problems with some equipment really helpful assistant at xxx - really knowledgeable about product friendly cheerful member of staff with good conversation and sales techique :d the person saved us money on our deal ! great customer service .very fast and efficient i 've been with xxx nearly 2 years , just had problems with my bills !almost always the customer services are helpful ! ! !and the store team would always try to resolve my problems ! ! !i do enjoy the network quality and the price plans i have ! ! ! waitin a while have been topping up credit for months and with this deal im a proud xxx user and customer service was exelent because i was told everything about my phone , therefore i could do everything i needed to without going back to the store . i was satisfied with my visit to the xxx shop .the sales assistant was very helpful . i would not recomemd xxx because of its 191 customer service but instore help is very good they should have more instore customer service guy who served me was very sweet and helpful .got served fast for once . james was the sales adviser in store , and never have i had such perfect service , he offered me a range of deals , for different handsets and eventually saved me money .he also offered me money back for my old handset .really was fantastic service and would recommend him every time not sure service in store v good despite poor back on fone triage speedy , advisor took me to his station , suggested cheapest tarrif for my needs , explained well , very good .oxford store , cornmarket .name of sam thats how i felt friendly and polite .explained everything clearly and rectified the issue with my account . excellent service provided good demonstration would recommend service was friendly , sensible and relevant .stacks of patience and i felt like i mattered .it made a really great change as i was dreading the whole experience .usually you 're served by a surly , spotty geek who huffs when you ask daft questions .give the cs guy the credit please ! i have never had a problem with the network and the service that i received in the store from both advisors that i dealt with was exceptional ! great advisor patient and knowledgeable one very satisfied customer , the staff were most helpful yes of course ,i mainly am aways satisfied with help from xxx ,but for the past two days iv been told mms settings have been sent and after being told again today they would be sent i still do not have them .thank you i got what i asked for .was sorted right away .the service was very good i rang about my phone playing up and its been replaced twice and i got told i would get a different handset to stop the problems and that i would get phoned to choose the handset and then when i phoned up today i was told i could n't have a different handset 10 very helpful thanks the advisor was very clear and informative but i 'm not happy that i have to pay 25 to change my telephone number .i 've had a lot of problems with xxx recently and think the customer service is really lacking overall good service the content controls i asked to be removed are still in place ! call centres in egypt where people cannot speak english , a delivery co where the courier ca n't read an address i felt the operator went that extra mile with me to help me sought my query which made me feel that they genuinely cared about it has been with xxx for 12 years , a charge was put on my bill without being notified at all and was not going to be notified until i received my bill !when my contract is up i will be leaving ! ! trying to get proof of purchase but website is down from 4 days and we ca n't get it over the phone disgrace she was helpful and helped me solve my problem quickly great attitude from hayley was key - friendly , quick understanding of problem , non-geeky/techy but warm & professional - checked everything thoroughly & then made pragmatic suggestion showing that xxx is willing to take responsibility when their service is not 100 % .i wish all calls to company 's customer service centres were like this ! came away happy , problem solved & in nice old-fashioned way ie courteously .well done hayley & thank you . because you are extremely unhelpful and i 've been waiting over a month for a refund of money you incorrectly took from my account ! ! anytime i 've rang up xxx my question was answered or my problem solved !u ca n't say fairer than that !keep up the good work cheers happy with the customer service i recieved because you have taken money from my bank account which you should not have , refunded the money but unable to put it in my bank as you have now produced the next bill .and the agent i spoke to was arrogant and did not want to get me a manager when i asked and just kept telling me he was going to transfer me to card refunds when i explained i did not want to talk to them ! ! !i received no empathy what so ever from the agent nor the manager i spoke to!highly disappointed in the service i receive every time i call not only this time !over all disgusting customer service ! just good service . excellent service the network keeps dropping and noone seems to give a toss i had a problem with adding a freedom freebie pack .still not sure it 's been activated yet . very good prompt service ! i was happy with service just beening truthfull i was satisfied with service i jus think tht the coverage in my area is rubbish and i was told that i could decrease my minutes but today advisor told me i wasnt allowed . it was avery straightforward query handled in a friendly and professional wayan which was all i needed on this occasion .my lower rating relates to the fact that i would have preferred to have found the information on line . lady was polite and friendly . your customer service team are to quality the conversation was with a well spoken girl with no accent , ie we all no how much were taken for fools when we speak to any customer service with a soft irish , geordie or scottish accent because were told they sound friendlier .nonesense .the xxx girl sorted all that i needed . firstly i do n't like receiving a text telling me i am overdue with my payment when a direct debit is set up to come out later .the person i spoke to was extremely polite and helpful . issue unresolved .had to repeat things multiple times .call was cut off but you did n't call me back . the advisors were both friendly efficient and resolved my problem .they helped me out as i am not very technical .i am a very satisfied xxx customer . sorry no the lady soon answered and was very clear to hear and had a pleasant manner about her i rated 10 cause i was very pleased with how they helped me with my query the person l spoke to was kind understanding and attentive , l have got a nasty cold and she brightened my day and made me laugh , what a brilliant service , ***** definately 5 stars to her ! keep up the good work ! pleased with service can't get signal in my house .suddenly gone . the call centre staff are very helpful and i have no problem with their service .i do however have reservations about xxx in general .mis-selling of products and packages , no reference to vat charges , general poor service in terms of rolling over contracts without informing customers .lack of 'real ' correspondence with loyal customers . i have had an overall bad service and wrong infomation which has led to my phone not being replaced after being stolen although it was insured . very helpful and cheerful all round super service i was really satisfied with the help i recieved thank you the advisor was very helpful , explained things situation arose that in today 's tech society should not have arisen .no. correspondence , feedback , complaints resolved or compensation offered .please can you sort .thanks tim well i think when my contract has ended i 'm going to go back on pay as you go as you get better deals and cheeper deals on it .the customer service was good i always understand what is going on and they help me if i do n't understand something . all questions answered in helpful fashion . agent was good listened well & had right answersbut call only made as bb t&c so badly written . good service .call managed courteously and efficiently my request was n't done do to not having a credit card that not acceptable what 18year old has a credit card i only wanted my content control off !but the women was nice but short with me 1 . generally happy with service and xxxlone account plus conversation with genuine xxx employees .but being phoned by peaple who say they are you and are not is unacceptable .high pressured and constant calls - which require the giving of sensitive information - always comtract comnectd .we need confidence iin xxx alone and this vital 50 perpercent is lacking .2 . resolution was handled as good as possible .but ithe outsource companies will continue and so will the problems - therefore wy advisor is limited in what he able to ofer in responre .3gave as much detail and help as able .pleasantand courteous because i got answer 4 my problem without any issues the advisor seemed like he just started work for you and secondly i was not allowed to carry my balance forward as i have been in the past and i was told that is not possible full stop when i knew it was . i gave these reasons as i never had a problem with xxx answered questions that i needed answering and was polite . because it delivered what i wanted i was more than happy wiv my call , the lady was very friendly . . . the first rating was because it was the fourth time i have rung and each time i was told it was resolved todays advisor was very helpful good service ratings very low due to my problem still not been sorted after told it would be , so to sum up its cost me money & ive been fobed off or worse lied too ! i work within customer service retailer im satisfied i 'm still waiting on a callback as to how to install our new phones .i would have preferred an engineer on site to do this . i have been with xxxphone for about 10years .any query i have had , i have phoned free and it has been dealt with promptly , i dont get any loss of signal wherever i may be and the operator today was very helpful and cheerful , she answered all my questions in english and totally understood what i was asking so was able to answer in a way that was really helpful to me any error or technical difficulty that xxx create results im me spendin time and my minutes callin customer services only to find out that i have to pay for your problems .seriously thinking of leaving xxx after 10year ! the guy was very helpful in fixing a number of issues i had .all is okay now . ive had a brand new phone sent to me less than 24 hours ago and it needs replacing took 2 calls to xxx to sort it .not happy with servive at all good service attitude of staff.1 person can ruin companys reputation i found the adviser did not have the knowledge to deal with my queery and had to keep placing me on hold to speak to others .he was still pleasant and did help very quick and efficient lady you tell me differnt answer coverage pretty good customer service excelent to date advisor helpfull but couldnt help at all with my problem satisfaction , i 'm with xxx for years and not thinking to switch .although xxx rate are higher than other companies ... they were the ratings the were applicable to the service i 'm very happy with all the service received .thank you . i was happy the way questions were answered !also the friendly way i was treated thank you ! miss billed twice , often advised one thing and then the other after call back . . gave me the info i asked for and i did n't wait in a queue very good service .i will continue to use you on another number but virgin have such a good offer with a free galaxy for the same as i spend with you . because my call was handled professionally and according to my requirements .plus the staff is always very friendly . everything got handled as i would come to expect very impressed overall particularly with the 30 pound put on to my account due to the refund for car phone charger the first answer was because the fone got hung up and the other answers was bcuz my problem was sorted right away . very satisfied good polite and efficent i have this number since 1983 i always happy with service thank again . failure to set up my direct debit despite several requests .have previously been told this has been done on several occasions . because xxx demonstrates contempt for its business customers . handled quickly , very polite . no i had enquired into reducing my tariff due to financial constraints and was told i can only go down by one tariff in april .my husband on the other hand was able to reduce his tariff by 15 pounds immediately with o2 . there was no waiting time when on the phone , the girl a spoke to was straight to the point with what a asked her to do and also was very friendly , excellent customer service :d good service , polite & answerd all my querys . bcoz of excellent service & has been with xxx ever since .never tried any other network as xxx is my choice . transferred to tec dept who answered the call and then cut me off clear , concise , relevant information .good all round service . very satisfied at wat my i pad 2 enquiry and sale was handles . the person before cleared my debt to 40 and this feb bill to be added then 3weeks later i owe 300+ i 'm not happy at all i think the marks are above average to show how pleased i was and that i would recommend xxx in future prompt , courteous & helpful although did not follow up on an outstanding request which i had to chase .after that , again dealt with issue immediately . was very happy with the phone call she was polite and helpful your website when trying to top up for my dongle is a waste of time at the moment .have to spend 25p to get my top up , is a bit annoying .on this ocassion the operator was polite and just asked for the basic details regarding my account , not all round the houses which some do .if there is a fault on your behalf i think the 25p should be refunded . i did not understand anything that was happening during that phone call yes , very good service .my problem was solved xx good overall service and claire in the stockport branch is gorgeous . the gentleman i spoke with was polite and clear , and very helpfull . i thought the service advisors were helpful , polite and patient the member of staff was great .and was able to sort the problem quickly and easily .but the answer to question 1 , the reception on xxx has gone down hill in the last 5 yrs .but your customer service is still one of the best around .as someone that 's been with u for 15 years i can really say that you need to sort out the reception problem u have as i will prob move networks next time if things carry on the way they are . had to ring twice to get bb messenger activated should only take 1 call i should be refunded for 1st call second advisor was sound coz he done it straight away : ) service was unsatisfactory .rather than briefly explain my poor experience with my billing enquiry i would like a senior member to call me back please to discuss the unacceptable service . too long to connect when i first tried ; and tedious that i have to confirm what i requested by email . the ladies i dealt with are helpful but charges are higher than expected very helpful and sorted out the problem i had straight away very happy with the service and the adviser but issue is still pending resolution coz i was very pleased with custama care i needed my account details reset and the operator was able to give me all the information quickly and courteously .that 's all you want when you have a problem that needs resolved . the way your customers handling & service providing spoke to three different geezers and they all helped out alot , sorted a new phone out , sorted tariff , sorted :-) poor knowledge of my requirements , given poor response 2 my questions and issues not sorted , now need 2 wait 24hours before i can get answers i needed 2 resolve my issue . sorry too busy ! the woman who helped me was extremely helpful , patient and knowledgable .also very pleasant to speak to . yr customer service employees are giving us different information regarding our account and is not acceptable one is saying our refund is not going to be refunded as you have tsken it off our bill another says we wil get it fri 10 feb another says 14 or 15 feb and another puts me on hold am waiting to be put thtough somrone pickd up sn then puts the phone down as rectified my fault and helpful the fact that i was mislead , lied to and the staff attempted to fob me off with 40 pound when i am actually owed so much more was disgraceful customer service . i had a problem over some bank charges that were not my fault i contacted customer support and they solved this for me yes - never ever been so easily understood and assisted by any of ur other agents .by far the best and efficient service i have received ! i 'm very satisfied with the service i was provided with . no good service because its quiet bad that you ca n't buy a text pack when you run out or that there 's no other options i 'm not happy this is costing me loads and i text a lot i 'm switching when i get payed switching to 02 i had to call to pay my bill as (once again ! ) the website was down ! !the young lady was very quick & helpful allowing me to pay my daughters ( now ) overdue bill .please fix the website , which is always slow and then you will back to the top company you should be .:-) the staff i spoke to where kind and extremley polite and helpful thank you very good service . because the person who i spoke to was v profetional and helped me sort out my problem thanks i asked a number of questions to the operater and she answered them fully , she was helpful and polite and i felt she was interested in solving any problems , her manner and attitude were excellent , very polite,could understand the problem before sorting it out . well satisfied first5 or6 calls were bad last call was very good important information for customers service no thanks found advisor very helpful and he did n't seem to mind answering my questions good service and prompt answering of call i was very happy with the outcome and friendly help .... very efficient and competent , but seems disinterested and lethargic was helpfull and polite q1 was 8 bcos i have had trouble cancelling one of my phone numbers !q2 and q3 were answered as 10s bcos the assistant deserved 10s the many extra hidden charges on contracts which are only in smallprint should be made more explicit and communication between staff about customers needs to improve , however the customer service today was very good it got sorted out still awaiting settings 2 b sent thru 2 resolve my problem but call handled well answered promptly .perfecthelpful manner .trying to find a value for money solution .problem solved in one call . if ur really intrested fon me . very helpful in dealing with my request . always been happy with xxx and am leaving for pricing reasons . you was helpful as you could be inaccurate upgrade information from xxx .i am considering switching to o2 after 20 years with xxx not happy with xxxphone caring listening empathy i rang earlier and spoke to a different advisor who i didnt find helpful at all .patrick checked my account saw what plan i was on and sorted out the problem instantly for me , he was a credit to the company .: ) informative call which resolved my query friendly efficient he did not argue but patiently listened to me before resolving my problem .other instances they want the customer to listen to them even though you called . i was cut off twice during call whilst on hold for another department and i feel that whilst in contract i am less important than people nearing end of contract .i have been offered a very attractive deal from o2 which i am going to take up and therefore cancel both of my existing contracts she wasnt very helpfull or considerate of the situation but i have had good dealings with xxx costomer care very polite and able 2 answer my question very quickly overall good had problems when i was with t-mobile but xxxphone customer service much better i am disappointed at the cost of my recent bills .the gent who helped me whilst efficient was a bit flat and could have been more friendly and enthusiastic .so i accept the findings but the customer experience was hardy startling .regards .steve bridges entirely satisfied that my query was dealt with properly and the intended outcome was achieved fast , clear and polite operator . please look at the call notes , plus i am still waiting for a manager to contact me. i also believe that you have broken the data protection act . just see notes on my file and listen to recordings from this number as well as 07540283833 which is the number i used when chasing my online order . the person i spoke to was helpful polite and had all the time in the world for me .he made good suggestions and explained everything really well most 7 out of 10 not a bad service allready looking 4ward 2 changing this contract effective efficient and delt with quickly with some one whom was pleasant and helpful satisfied with service because 4 few weeks my husband and i have had limited service from home not getting service we pay 4 and expect problem not resolved following policy that is non sensical seemingly going to waste more of both of our time-issues not resolved at all . gond all round sensible response the person who i speaked to was very help full , not like other advisers ignorants not helping me at all , this atviser seems to know more and knows what his doing ?i thank him ? the advisor told me totally different thing what i saw on the web.so i am not feeling happy .thanks i phoned up because i am unable to make calls to 0900 numbers .my ac is paid and uptodate .i 've been with you for 12 years .now 4 hours later i 'm still unable to make 0900 calls .i 'm not pleased about it . whe was very pleasant but i was supposed to have had a text to say my roaming was set up and prices but have received nothing sick to death of xxx , i have an ongoing problem with me not being able to view my bills online , this problem had been ongoing for 18 months .wish wish wish i never upgraded with you ! ! ! ! ! ! promptness i gave a 7 because my number 07799867076 has just been upgraded he did not no that the upgrade was with dialaphone done this before and i stated the same reasons .what i am asking for is not being done and this will have been the 4th call to xxx trying to get it sorted .all concerning getting itemised billing for both mobiles on my account .i have asked 4 times for november december and january itemised billing but have still not received it .once had them emailed to me but could not open attachments .i am seriously thinking of leaving xxx once my contract is up as nothing seems to get seen through . very happy it took 3 phonecalls to sort it out i am not a happy customer at all .i am even debating leaving as i am just not happy with the way i am being treated and and the service having difficulty making calls from iphone .proposed solutions not yet tried and therefore not satisfactory at this stage . i would have appreciated more enthusiasm from the adviser and better explanations .thanks spoke to a really nice guy called ashley ,he was very polite and helpful . i gave a 6 as i am not sure if i would stay with xxxphone myself at the end of my contract .there are a fare fee reasons for this .and the 10 i gave for question1&2 was fare as my query was resolved quickly and politely was handled in a profisonal manor the advisor was very friendly and helpful and my problem was sorted over the phone great customer service .made a difference , resolved the problem hassle free , offered a great upgrade deal , explained what i need to do once i get the phone .excellent overall service as it 's always the case with xxx .thank you i was told that i could have a care offer and then told that they stopped it yesterday .i have 2 accounts and i am a high user .i am left with only my daughters phone and she cannot use the second line as we have one phone only very plesant and helpfull failure of online payment gateway and changes to ivr about 8 weeks ago the lady was very helpful cause i have been used to 02 and theiir customer services and 100 % better because they was really helpful couldn t of been more helpful .also quick at dealing with what needed sorting overall really good so i think the ratings were fair codent understand him ! ! she been great polite , professional and very helpful i was very satsfied with the replies i got .andi could clearly hear everything .she was ver calm and friendly good customer support , friendly support team .cared about the issues .was helpful and will to help . it is because i have been lied to about when money is being took out and its been on different days costing bank charges the lady at xxx said i would get my minutes on the 7th of every month when i only got mine on the 8th and for 4 days before that my phone wouldnt work at all i couldnt txt anyone and there are meant to be free also i couldnt ring any of your help lines to try and fix it so i would say i have been treated very badly to any one who asks service was good i agreed to answer 3 questions .thank you . did not hv to wait ages to speak to someone .mark was friendly and polite and completed what i asked . i felt i was dealt with very well , both times , my only issue is that i had ordered a micro sim and requested an unlocking for a 3gs and was quoted 48hrs for both and have now been waiting 3 days with no result on either front . **** service : poor record keeping . i lost my iphone and was un aware i did n't have insurance considering i pay 46 pound a month also i have been a customer for years now all of the advisers were helpful until it came to finding a solution. . which took 6 different people before i got the info required . i was put on hold for a long time before the operator responded to my query he was good but he doesnt know much about the services my problem related to accessing my online account .this appears to have been a web site failure due to heavy traffic so was not resolved .but the adviser was very helpful and did all he could . what i wanted done was done , i waited an hour in store then gave up and rang u to sort it out hello .this is my second text .i 've also now requeted an email and been told i 'd get one three times now .i wonder if i twitter my experiences if i 'll get a response from yourselves or another provider ? ? ? ? ? please respond .thank you ..... previous text : thank you for your texts .as my contract is up and my husband has a favourable offer from another company , i have requested an email with the offer available to me and my husband on your network .i wad assured this would be sent to me today , insead i 've had many missed calls from you .. , , , , i requested information on the newest i phone 4 , my husband the newest htc.for historic purposes i 'd like to stay with xxx .however my husband has now seccured better deals than those offered to us by yourselves .please can the phone calls end and please can i receive the email as requested and promised , so that i can make an informed decission .thank you .lydiajones4@hotmail.com or lydia@mrproducer.co.uk .thank you .lydia jones .07980444660 and rhys jones 07980444661 please access my account and it will become self explanatory very friendly and got the exact advise i needed . very helpful advisor , knows his job well and a pleasure to have a chat with ! : ) the operator was polute , efficient and helpful . pleasant n helpful advisor the girl dealt with my query and it was the third time i had called and spoke to somebody . the guy was really friendly helpful polite tell him thanks i am particular upset with vodfone at the moment for not alerting me that my inclusive minutes had expired and feel i fell in a trap and i 've been significantly penalised receiving a bill for over three time my normal amount .apart from the first question my ratings were about your adviser who dealt with me perfectly and was helpful and polite .i would appreciate knowing if anything can be done about my recent bill ?thank you for asking .anthony hope - tel 07836 633 385 the man was rude on the fone all professionally delt with thanks good service and saved me money all my famly and freinds are on xxxphone she did n't solve my issue and asked me to contact via email . good service polite n helpful service today was excellent .have never been able to get email to work despite visiting xxx shops and phoning .perhaps you could let me know what i need to do . the problem wasnt solved and the man wasnt very helpful myself and my family are good xxx customers and am not happy the whole put everything up to the nearest 50p still leaves bad taste in my mouth but today your service was exellant . you shouldnt text until the credit has gone on appart from that everything was ok very good and helpful service . xxx is the best complete waste of time calling you . .im actively looking for a new contract with a new company and will take the 4 phones i have with you away from xxx as soon as possible . incorrect advice the man handling call was .ery pleasant and understanding but could not resolve my problem .which is my phone is not working correcly you will not repair it i was promised an upgrade on the 5th of feb i have coprd until then for you to tell me i now cant have one unt may .iwill .e leavivg xxx phone for this and have been a customer for at least ?14 years ! . seemed rushed issue not resolved . telephone advisors helped me in getting the xxxphone shop assistant to understand what i wanted to do .they were knowledgable , clear , concise and polite .his name was scot....good job ! i had dongle contrtact closed because i had n't used it for while but .... now i need to use it and ca n't ! because the man was very helpfully also asked if i needed anymore help and told me when my upgrades were : ) very helpful because my signal booster arrived today at the time he said first , the process took too long and i am busy .second , i waited days before i managed to speak to someone about the update .positive is that the agent was helpful , pleasant a looked at my phone useage to recommend the right tarif and a more recent blackberyy than i knew about so i got what i wanted at a better price very simple enquiry .gave me basic info swiftly but did n't gobeyond . joanne very helpful sorted problem quickly because you asked because i made two calls to customer service .the first was to stacey who told me i had a twenty four month contract for two of my phones .i explained that was not the case and she said that if i could n't find my original contract i could get a copy by e mailing xxxphone .i then found my contracts and phoned again , on this occassion i spoke with howard .i explained that i had my original contracts and that in fact they were for 12 months .he went on about that not being possible as my tariff was for a 24 month contract ( which i would never have taken out ) he then made me wait on the phone for ages and came back saying the same thing again .i read him the contract and he said was there s xxxphone shop near me .i said there twas one in stratford but i was n't taking the contracts in and as stacey had just told me he could get copies of my contacts easily .he said he could n't ( another text will be sent ) no yup .as per previous text- william made the experience a pleasure .he was proficient , cheerful and went beyond expectations - enough to call kilmarnock and pass a commendation to his supervisor . took me two phone calls to register my sim card , i got hung up on on my first call and had to phone back advisor had a attitude ? ? ? the advisor was pleasant also she sorted out my query straight away but as for recommending someone else i find the customer service overall not very good . issue was not resolved overcharged for several months , been given packages i do n't need and .have n't been given the ones i do and thought i had , problems re dongle lady i originally spoke to seemed to genuinely understand my frustration .she then put me through to a gentle re dongle query who was rude , not interested .did n't listen , even to himself , completely beyond belief as to how you are still managing to run a company employing staff with what appeared like no training .45 min telephone call of pure frustation and induced stress .one which i never want to repeat .my contract runs out in may 2013 .i will never be renewing you have cost me far to much money and far to much time happy with xxx asked for change cheaper package but has not been actioned , but person i spoke to very nice very helpful ,polite and a clear explaination generally all good , slightly long wait for an operator .your website , however is often slow and does n't work very well . good service .politeand sorted out problem quickly and without any fuss . cos i thought you were very unhelpful ! ! ! x i am not getting any good signal in my house , i always did but not now , all my family having same trouble yes i cani have recently upgraded me contract had 2 new phones one was faulty .got a lovely phone but ca n't get pic messages i have done nothing but phone up and go to shop only to b fobbed off now i have been told its the handset i have been onto htc for 10-15 minutes trying to sort it out its cost me money now not happy at all you served me so well the person i spoke t on the phone was very helpful and nice just really annoyed that i had a phone call the other week sayin that i could upgrade n she would phone me bak she did n't phone me bak so i phone askin bout what she had offered me and was told today that it was n't possible .i was very upset bout this **** quick service . .and very polite young lady . your service was good and i am patriotic . depends how soon mast fixed the guy was nice , he did what i needed .not enough people get praised for being good at their jobs . today i received good service overall good response , help and answered all issues quick satisfactory result .courteous competent service after speaking to 3 different advisors , i actually got the answers i was looking for .if i had taken this poll before my last call , all my answers would have been 0 yes i 've never been told it was an 18 month contract & never been asked to put it in writing to cancel a contract dealt with efficiently good service .could not have erected more good service the information was wrong and your call handler failed to advise me that this issue with the billing platform was a known technical issue not due to be resolved until march the advisor was so helpful today whereas on previous occasions the advisors have been abrupt and not helpful at all . you cut me off with no warning texts or calls your voice activated service was a shambles that didnt work i got a text about my service being cut 4 hours after i had paid the bill i do n't always find voadafone staff very knowledgeable on what 's going on . i like xxx the customer care assistant was able to answer my query she was quick , efficient new exactly what my problem was !one of the best customer service experiences i 've ever had ! helpful but do n't like being called `mate ` by your call centre cos the service was good and my issues were resolved . had nothing but problems with phone and over charging since i upgraded ,had enough now . 0 all good overall very good it became apparent that you are treating my custom with contempt . i got alot of help .thank you . no sorry to busy i always get a good response from any queries and any problems i have had , have been dealt with positively by your team in a direct one to one manner . the query i had was not resolved terrible value for money and phone supplied is terrible the charges you are making are extortionate .there 's no need to be greedy .i have been a loyal customer for over 15 .all i get rewarded with is extravagant bills ! happy with xxxphone maybe a new phone one day everything was dealt with how i wanted it extremely dissatisfied with the response re phone insurance . everything was very good yes helpful very impressed with ur customer care advisor , exellent mannor . just changing 2 02 so i can have more free calls ana texts discrimination ! ! ! u did n't help it was a waste of time the customer service adviser are always helpful and they resolved the problems dissatisfied customer .please call me to discuss . xxx have been very unhelpful the last few times i have contacted and i am very unhappy with the customer service i have logged a complaint to ur department 10 days ago and received a txt saying it had been escalated to a manager and they would call back in 48 hours i am still waiting on this call to be told to day i will have to wait another 48 hours as no one is able to take the cal .levels of customer service is shocking friendly , helpful and rapid service very very helpful it took me 25 minutes just to get put through to the correct department which i asked for immediately when i called .i was transferred from person to person ,cut off ,given dud mobile numbers for departments and asked to enter codes which i do not even have .the whole process made me want to shoot myself .when at last i was put though to the right department the advisor was very helpful . i rang because i couldnt get my txt and web package the fella asked me a few questions then sorted it out for me it was efficient . staff pleasant and everything handled very well goos very good because they we 're really help full and polite no time sorry because i receive quick and decisive after care from your team . fast & efficient service my quiry was not resolved . they would have all been a 10 as the adviser was friendly and very helpful the only reason i gave a 7 on question 2 is because my issue is n't resolved yet the advisor an the collections team were very helpful and understanding pleased with help given . u r very kind and helpful have a good day operator was very helpful she was polite and veryhelpful because i was very pleased with everything apart from no sim card in the box which has now been sorted issue was dealt with ok , but only on second time of asking ! she was very good with her job thus htc phone and signal are absolutely useless .updated this morning and mow worse than before , and that includes the new layouts .i can see the replacement also being returned as useless . the advisor was fantastic . helpful , pleasant , polite and informed advisor .plans to suit most of my needs . he was very polite and helpful because u av helped me in situation that i couldnt help and u av been very helpfull 2 me and u av kept my custom through it .thankyou they really helped me with my situation could n't of ask any better of them good i thought i was on the best network provider , however after speaking to the last advisor and what the advisor told me i think i will change to another provider once my contract is up . the assistance that was given to me on my queries were really quick and very satisfactory . tookk a while to speaak to aann advisor annd then you failed to deliver thhhe replaacement handset .today yyou did replace the haannd set with an absolutely rubish broken refurb ( as you can tell from this mmessage , , that 's right its nnot me who ca n't spell ) .to sum up , shocking company with flawed processes . i fill the package i was advised to take wasnt the right one for me it 's gud and satisfactory i was happy with the services very helpfull and polite !great customer service ! was provided with great service , friendly and understanding . the advisor was very helpful and polite .and solved my problem quickly . no because you did not score on all of them i only made comments i gave these ratings as i was n't made aware when i upgraded just a few months ago that i could get a better upgrade for just a little more than what i 'm paying now . length of time kept waiting when i 'd dialled the 08700 number ! ! ! ! prompt response i called twice and both time the line dropped leaving the problem without solution . 1= do not give 100 % cover .2= upset that i could not have a cheaper plan3= not enough info givin and with held information about top up cards whicg h now have 2 go back to the shop for .crap my complaint was n't handled well and was not resolved .i was told it was my fault because i had n't called soon enough .having not been offered a signal check before confirming the contract , i feel the responsibility lies with xxxdone although my problems are not yet resolved yor adviser was very polite and helpful my problem aint solved xxx have let me down numerious times with there attitude towards my connection problems contracts will be terminated as soon as if you really want to know phone me no well i phoned over 45 minutes ago after enquiring about an upgrade the lady said she would have to get more informatiom and would ring me back in 15 mins , well i am still waiting so nothing has been resolved .something simple about an upgrade and i have been left with no information .so i would describe this as very unhelpful . the call was relating to a fault i reported two months ago ( after numerous calls that failed to get through to the relevant dept ) .i resolved the issue myself and notified xxx that the problem was solved .then today i received a barely intelligible voicemail today asking me to dial 191 .it turns out the message was relating to the fault from two months ago ! ont advise any one to join xxxphone because off all the troubl ethat have had in the past i was served by someone called gary .he helped me a great deal in advising me on my handset upgrade .i am now looking forward to my new blackberry 9860 and wish that i could refer to ` gary ` when i need future assistance .he was professional and clear in he 's communication and i felt i had complete peace of mind after hid call back .thank you very much !;=d* complaints never been resolved first class service very nice man just a poor offer for upgrade , can get cheaper handsets direct from the shop , poor offer for a loyal customer that spends a lot each month , and a dismissive and unhelpful xxx rep very satisfied very satisfied because of the friendly and helpful advisor l just spoke too , after the **** up with my new phone delivered saturday the girl was very good and helpful . adviser was good , polite and helpful .he kept going off that 's why i gave 8. very friendly staff , chatty and knowledgable excellent customer service guy ! yes you deliver poor service all round awful very supportive and polite customer service i do n't like xxx because i tried 2 get a htc phone on monthly contract and they refused me one and i do n't thin it was fair because i got payed over 430 every 2 weeks i sent all my details and bank statments and they refused me i dont think it was fair thats y im disaponted with xxxphon ur staff are always helpful i think ur prices are high compared to other networks and ur deals / packages are not as good as o2 or orange i am looking to leave at the end of my contract as there are better deals out there very satisfied with service ! action incomplete as website not working ! helpful but issue not resolved helpful , talkative , kind good support . the first person i spoke to was not sure of thinks , i had to wait over 20 mins to go through to leo department .talking to the operator while running through what was wrong , he asked me to remove battery from phone .he then asked me to press a key , i explained the phone had to reboot and it woulkd take a while .he hung up !i then called back and apperently he claimed the phone had gone silent , this was not the case as i kept going back to him to say the phone was rebooting ! both guys i spoke to listened , did n't rush , and answered my queries in full . i requested help due to poor signal in my home and was told that i would be charged for a booster .staff member was fine i just wish you did n't charge to get a better signal for your phone line when i already have been a longstanding customer and i have always paid my bills on time ! i would recommend xxx based on the good reception .my query was resolved quickly and effectively , no hassle and i did n't wait long for someone to answer my call .lady that answered was very efficient , she did sound a little impatient with me but still very good . its just a good network and the woman sorted my problem out because of my 537.00 phone bill xxxphone is a contract i will never get again or advice anyone else to get one .after all the problems i have recieved since i have had this contract ,such as late updates of 72hours making customers pay double the amount they are suppose to be paying , not knowing about internet charges when ur not even using the internet an the quality of service has not been good at all compared to other networks so i will be paying my contract out soon . the assistant was very helpful and sorted out the problem quickly and efficiently , she is an asset to xxxphone adviser sounded a bit rude from the start and did not resolve the issue .eventually put me on hold without explanation why . good service the customer service advisor was excellent with a difficult query to resolve .my account had been subject to fraud which is worrying as to why it happened .if not for that the first rating would have been higher my querie was dealt with efficiently .thanku she was very kind n sweet thats why i gave her 10 cause she didnt deserve any less given incorrect advice when purchasing product always been nice to me and help full plus can i have a new phone now please . very pleased with operator ,when i brought this phone it had its own number , i swapped that number to my old number ,which its using now ,however i was still being charged for the original number even though i have never used it or wanted it. i found out when in the xxx shop in omagh as they looked at my account , i phoned and spoke to the operator who spoke to her manager ,they said i would be refunded and he would phone me in 30 _ 60 minutes to sort this out ,its now 3 hrs and he has not phoned .i will phone 191 again tomorrow and try to finalise this matter very prompt , friendly service . because it did n't seem like the issue was resolved .however , it seems it has been rectified now ! easily understood got good advice about top ups 1 ) i tell people to check for themselves for the best deals for their needs .2 ) the query was handled well and i had the answer to my query .3 ) the advisor was very polite and helpful . complaint still waiting for response polite helpful staff harry with coverage ....but no mechanism to prevent user from getting big bills when going over mins all service was very good cause the service was quick and sufficiant just pleased with my new phone and contract all what i asked was answered and more questions answered to the point xxxphone normally give a good response to any problem but on this occasion i could not get back in contact with the lady trying to sort my problems and she was doing a brilliant job helping sort my problems so very dissapointed could not get back in contact with her takes too long never a manger availabletj 5 different people could n't help me with a 3g desk phone becouse had a text about having 2 pay 4 a paper bill dont think people that r not on line and your older custmors who have been with u 4 many many years my reason are personal good service the man i spoke to was great and in general all the staff i speak to are knowledgeable and great .the problem is that there are so many errors in the first place .i 've only had the phones 5 months and this is the fourth or 5th thing i 've had a problem with .in summary : xxx service in general scores 3 , today 's man gets 10 . staff were friendly and very helpfull he seemed fair , understanding and very helpful the lady who handled my call was very helpful and helped me with a few queries i had . i 've been with xxx for 5 years now with very little problems unfortunately the adviser was unable to resolve my problem on the spot but was very helpful my problem was solved satisfactorily & helpfully by your customer services person .thank you .pf. the last i spoke to was very helpful apologised for keeping me waiting and was very polite :-) mark who handled my queries was very mannerly precise and helpful.this is good customer service .thanks david . good customer service been with xxxphone a long time .always do there very best to help me and always polite .other companys dont **** close . i did on last text , but the op did not ask me what make my phone was , and i was trying to open to get battery out , i was trying to open phone with **** driver , and nearly broke my phone , this phone is new to me , so i did n't no it did not split my query was dealt with as i required it did not resolve my problem .i found it hard to understand her .i have had this problem before and i was taken through the setting which resolved the problem , but not this time unhappy with problems currently experiencing with e-mail during changeover to plusnet i will not be re-new my contract as although your staff are always polite i have had too many cases of being overcharged in the last year . yes , the person i spoke to today regarding my payment plan was very helpful friendly advisors becse i was happy with the way my problem was solved that 's why ok the way u cut the fone off when u reach yr limit the advisor was pleasant & helpful & did explain my your worker was very helpful and helped me.as always self explanatory . yes . thank you .i had a very clear and precise answer to my request .thank youstewart mccoll the person i spoke to was very nice and got what i needed sorted very quickly and efficiently . because every time i phone with a problem or query the people r always quick in dealing with it and very friendly advisor very helpful explained everything well and was very patient was just not happy that it took 5 calls just to give authorisation to talk on the account just wanted to cancel my contract and its a stuppid long process excellent service your service has been poor from day one i was satisfied with the service and the way things were dealt with quickly and efficiently ! ! i was disapointed about the call as my problem could n't b resolved n cud take 24hrs to sort n i was happy wiv the advisor as she was quick in answerin my call n quick at lookion through the details of my problem good service but had to go through too much intro blurb to get there i went into the xxx shop with a problem , this was totally resolved and your sales assistant ` josh ` was absolutely brilliant , really helpful , a credit to your company ! the person who dealt with me was very professional and very friendly what a gent who made me feel at ease 10 out of 10 i called today to upgrade one of my lines , however was advised i could only do this via my named account manager and the normal business upgrade team could not do it for me ( this was a suprise as i upgraded another line in my account in dec11 without issue ) but i said ok and proceeded to so i call nam both on landline and mobile no 's and could n't reach the acc mgr ( not surprising as would have been on other calls ) , i did n't leave a voicemail but chose to send direct email outlining my requirements and requesting a call back but come the end of today i 've still not had a reply or call back , it was not mega urgent that i upgraded today however previously one call to the business team19 ( i think ) would have solve all my needs in an efficient manner , my new setup with named account manager clearly does not give me the same level of one call efficiency which i loved about the xxx business service .i have no issue with my account manager however clearly this now means only one person can assist which is not as effective for me as before .i was moved to a named managed account following my account being outsourced ( without my prior knowledge ) to a premier partner which failed badly at in the second half of the year .and following my first ever complaint after more than 15years association with vf , this was sold as an improved service ! for some this may be the case however for me i was happy for the last 15+years just dealing with any of the team19 staff and never had any issues or delay until the changes last year .it must be noted the vf team member i spoke with today was excellent and attempted twice to get a member of the upgrade team to assist me but the refused as its now a named account managed .please let me know if you would like further feedback , thanks , jim nice person problem sorted satisfied my call was answered straight away and my problem was resolved straight away and the opereator was very helpful . xxx is the best the first person i spoke to was fine but the person i was out through too on the iphone support team was quite frankly rude and made me feel as though even though it was xxxs problem , i was somehow at fault . happy with it clear speaking and efficient 7 because of length of ivr . 10 because query was straight forward when i reached an operator i believe my issue has probably been resolved but will need to wait to confirm as i do n't completely trust that it will be smooth and despite the fact the advisor eventually claimed to have fixed it he acted like he was doing me a favour and i should be grateful and in fact he was only rectifying a problem caused by xxx and expected an apology at the least . service is ok when you speak to someone .would be good if the signal was alot better as that is a big let down of the service fed up with talking to xxx customer services every month due to problems and discrepancies with bill .i have had direct debit set up for 4 years and have now been charged additional admin costs inaccuratley .the latest in a history of issues .i am now cancelling my direct debit tomorrow so wish to terminate the contract . was to set my phone up and bb m wonderful help thank them ! because the person who answered my call was not helpful at all and he does n't have good phone manner x did n't resolve all my issues but that could be down to my router .ten out of ten for the advisor i have a genuine problem and wished to resolve the issue .it was not possible .i shall refer the matter to my soliciter and the likely outcome will be that i shall no longer be a xxx customer . i am a bonafide customer of xxx since 2003 all problems are dealt accordingly and the staff are very helpfull friendly she did n't rush me off the phone answered all my question i 'm a very old loyal customer so sometime when i phone for with a querry i do n't like to be treated as i 'm a new customer .emely alvarez-morgan very helpful straight to the point accurate advice coz your helped me with the problem the employee was polite but unfortunately could not fixed the problem as the mask was down . the advisor was very helpful and tirelessly helped with my problem . the phone now unlocked and the operator most helpful ratings based on answers given contradict those given in ghe past and those given on xxxs own eforum . prompt clear service . excellent service been with you ma ny yeaspreads and will hopefully stay with you x he was really good very polite and very helpful and i would rate him as first class which is good 4 your company xxx has removed the option for me to have what i the customer requires yes , you have cut one of my mobiles off without my instruction and it has been used in the last 2 months .this mobile is for my partner in emergency because of their terminal illness .your company are hopeless . because he did exactly what i asked him to do and advised me also! get different answer every time i ring up about the same question xxx put me on a 24 month contract , supplying a handset that does n't last that long ( and under warranty for a shorter period ) .handset provded is therefore unfit for purpose / for the duration of the contract .remedial / renewal options are poor , unclear and provided with indiffeence to related circumstances . ridiculousness xxxphone is the best network by far .have been a customer for years very thorough and helpful he was helpful and quick great service he was pleasant and very efficient . i happy with xxx the reason for the call is n't resolved as yet , awaiting a call back from one of your advisors . i am a very satisfied customer and was happy with the help i got today very good knowledge very polite and helpful no excellent manner .excellent service .clarity .efficient .understanding .problem resolution .100 % . you solved my problem . the customer services advisor was very helpful and polite ive been with xxx since u started pay as u go every time ive made a query uve allways gave me good advise im well satisfied with xxx and i will never use another network thank you 4 all the help uve given me . good and helpful info there 's more that could have been done on the technical side of things as my phone is still not working 100 % as it should my phone is faulty , i have nothing but trouble with it , want toi change to another model of phone . . was told i cld 'nt & then offered a replacement which i agreed to , was suppose to be re-directed to another dept , was cut off and not called back ...i still have a faulty phone & am not satisfied . xxx has rubbish signal happy with what adviser stated they seemed appropriate . been told wrong information about my phone . problem unresolved and due call back , advisor very helpful and polite ! xxx are **** fantastic large payment outstanding that i was under the impression had already been processed !assistant was as helpful as she could be . not 2 happy with xxxphone @ present may change network soon but the lady on the other end was very good not listening to my problem , thankfully a shop assistant listened and fix the problem staff have not got a clue about police of xxxphone i found the advisor very friendly and my problem was solved quickly 10 great service , could n't be better i had and have issues with the charging methods , cost monitoring and overall cost .let 's what will happen . adviser done everything to help me .fantastic service . reason of rating is becoz in my india country also m using xxx network from many years its exellent ......thats it solution to my problem did not work and was not possible on the i phonei got someone else to try it and they came to the same conclusionhave solved the problemthrough a different route after being sold a fone which cannot do wot i asked for n since the xxx shop , customer services n regional manager wish not to help or rectify this i wudnt tell anyone to go on xxx !i cant wait to get a new fone with o2 or another provider , xxx is a disgrace to long customers like myself. . u shud be ashamed ! ! after being let down yesterday after a phonecall that lasted a long time and promised a big reduction on my mentally challenged sons bill that was put on 900mins when it shld hav been 3000 hence the big bills .whilst my son was hn hosp.ihav authorzation .yesterday i spent a long time on phone and was told that we wld get at least 900.00 off plus extra that i had paid .he never ran.g bk yesterday but at 3.27 today asking me to ring 191 and am really annoyed at the lies .the lady today has re .referred back to him to contact me and was very helpful . because the operator was good at his job he was very helpful , professional and enjoyable to deal with . i 'm paying a fortune for rubbish network signal . what a strange question ... got my answer and mistake sorted out happy as larry that 's y i was told when i purchased the phone in november that i could add xxx budget to my contract to prevent my daughter exceeding the monthly allowance .i found out today that this service is no longer available even thou this afternoon in a xxxphone shop whilst purchasing another phone on contract i was told that xxx budget still existed .if i knew this in november i would have simply gone with tesco on there capped contracts .not happy at all with being lied to in the shop when originally purchasing my daughters phone . totally satisfied ! no one could help us until we finally decided to take our business elsewhere then we finally got the level of customer service that should be given to a business account holder the advisor luke was very helpful and solved my query quickly .the 8 was due to sending 2 emails about my bill but no one called back the adviser was responsive and helpful without being 'pushy ' good service i gave rateings because dale in customer services was polite & understanding , & spent time researching my file 2 clear up long term problem . well i just felt that when i came off the phone i was not any wiser than i was when i phoned but see if tonight at 12 xxx dose take my texts off me then i am not going to be pleased didnt speak to anyone , would of been nice if they had picked up and spoke to me . i think he should have got into my account with some security questions the advisor was very helpful and polite and i very very rarely have any problem getting a reception with the xxx network the lady was very friendly and very helpful . the first advisor was unable to help and i had to explain the problem a second time and answer security qs again .the 2nd person spoke v quickly and her instructions were not v clear .this resulted in a costly 17 minute phone call .i was also advised to purchase another sim card incurring more expense . beth was able to sort out an upgrade which was requested nearly 2 weeks ago .donna was supposed to ring me back to advise outcome of query at that time . a fantastic service as always from the customer service assistant right the way through to the technical adviser who guided me through step by step to sort out my issue .thank you xxx keep up the great work :d he was very polite and dealt with my problem very quickly . i had an issue which got resolved very quickly and efficiently i 'd recomend xxx to all my friend . got what i called for .so i score 9s .q1 was a fiveas iam an orange customer too , they areon the whole cheaper . . last 2 bills have been incorrect but hopefully will be as it should from now on time will tell eh ! ? everything really good , very helpful left hanging on find 20 mins the helpfulnes and friendliness all questions were answered with results the lady i spoke to was very friendly and helpful and resolved my problem for me straight away no would take too long very poor cs unbelievable that i cannot change security setting over phone have had account since about 1997 it should be obvious am over 18 and surely security questions would be sufficient .i live 12 miles from nearest phone shop not convenient to just pop in .also service coverage in my postcode is frankly rubbish and has been for months - all coverage was down completely over xmas and new year there are many dissatisfied xxx customers in this area . it was good 10 good service dont no the man who dealt with my enquiry was very polite and thorough and i am happy he did his best 10 clear answerseasy to understandfriendly response to my guestionsvery good assistancepolite i am leaving xxx and was told by the person in store that i had to cancel my contract by letter but i rang up your customer service and she accepted the 30 day notice over the phone so that was good not happy with the excessively priced contracts o2 much cheaper for i phone contracts ! check my account ,and the fact that after 3 phone calls my package was stil not correct ,now i 'm out of money ,have to wait for your audit and then a refund ,what pathetic service 10 because xxx is g|od and advidors are very polite and caring and 0 because my problem not resolved it is amazing how having an english speaking person trained in the uk deal with questions helps .in the past staff clearly were undertrained n english was not a first language in a lot of cases very happy with service from xxx , coverage where we live could be a bit better but very happy with staff . 10 xxx sucks with my iphone - plain horrible .... on the technical answers as most of ur staff at the showrooms have little experience on technical question except for the two ladies at ur .little branch at kensington high st ; london , thank u . very difficult 2 get through .got cut off .was on fone for over 45 mins .have 2 go through it all again in 24 hrs .very unsatisfactory though the last lady did her best ! ! very helpful and friendly phone call was answered efficientlt and v politely but the persons technical knowledge was not too hot tho we got results by hom asking his collegues i rang about an upgrade have been with xxx a long time and spend a lot of money and they could not do anything for me .will be leaving soon as terrible customer service extremly quick and friendly service there is a problem with my iphone to do with charging it ....examples over the net but you are not aware of it ? ! because the call handler was very polite helpful an sorted my queries efficiently because the problem i still have with my mobile still persists .but the advisers at xxx have been very supportive in trying to help with my mobile problem . 3 diff calls 2 resolve 1 issue ! ! ! happy with service provided , not happy with bills as more than expected and not clear . because the male i spoke to was very helpful and answered all my queries very satisfied terrible phone , terrible reception and got cut off after 25 mins of holding and problem remains unresolved problem was not solved getting billed wrongly advised in shop not happy thinking of cancelling they are to long , i own the company that pays you a fortune every year , i do n't mind paying for a good service , you however do not provide that , if you can be bothered pick up the phone and call me , every time i try to speak to someone senior i 'm told that 's not allowed , if you ca n't talk to your customers as a communications company then who can ? yours sincerely from a v dissatisfied business owner . advisor was fine , but disappointed that xxx did not have all models of phone i wanted to upgrade to , nor would offer me same deal as new contract offers to upgrade and keep my service .i will move to o2 and also move my 2 other phones ( childrens phones ) when those contracts expire .v disappointed with xxx i think overall the service and the waiting around is just poor .the way some of your staff speak to customers .the overall service .my dad has now been waiting on a phonecall from a manager for a while now .due to the phones being cut of wen we have made promises to pay and what not .cutting the fones off with no warning n cutting the phones off as your call centres are about to close is ridiculous .my dad is going to launch a complaint . no, because you 've just asked me a forth question . realy happy with xxxfonr service never had problem 4 i was told that there was nothing that xxx could do to stop unwsnted texts to ny 12 year old son jay was extremely helpful and informative , one of the few at xxx we have dealt with .unfortunately , previous experiences cannot change our general view of past services , but jay was v good . you gave me incorrect date for phone delivery i waited in for 2 days i phoned up and was given another date my brother waited in for 2 days and still no phone service is a joke unsatisfactory answers my dealings with xxx have been too frequent , i 've had my contract so far for 12 months , and have had numerous problems along the way , although they do get cleared up , the hassle is enough to put me off taking another contract through xxx once this one expires . service on this occasion excellent but previous 6 calls by another user did not resolve problem i keep getting messed around by xxx and i 'm fed up of it he was a nice guy and knew what i was talking about you said 3 questions , that 's 4 ! there 's always room for improvement but amy was v good to speak to .got disconnected 1st time i called .call routing could be better as chose upgrade option then got thru' to a diff grp & they had to fwd my call . was happy with my service .polite quick and efficient no problems with the call whatsoever . he was a pleasant and helpful guy who gave good advice sorry working now i 'm extremely disappointed by the way that xxx has dealt with my complaints and the overall service i have received after having to have 6 replacement handsets .its seems that your warehouse staff cannot be trusted to send out brand new handsets .however the representative who took my call just now was extremely efficient .i do feel that i should be given more compensation for my wasted time though having been a valued customer for so many years . constantly unhelpful ,bad english ,say will get manager to call back dos not happen very helpful changed price plan by mistake but told i could n't change back as text unlimited closing .not happy cant this !also about being charged for call . both gentleman i have spoken to today couldnt have been anymore helpful ! i think xxx is a fair company i have dealt with but i am on a budget but you could not match my new provider so thank you always knowledgeable and helpful the lady on the phone was very helpfull i 'm busy i eventually got the info i wanted i have found the people i spoke to were helpful , polite and were able to sort my queries out .the last lady i spoke to with regards to my complaint about dale rowland , one of your customer service operators , was very helpful . i had a text message saying i had 3 pounds free credit but when i checked i did n't , it then cost me 25p to find out it will take 24 hours to apply .should have said that in the message so i would n't have called . martin who dealt with me was very helpful and patient .i was also given a fone number to call his group direct should my problem recur .this will save a lot of time for both me and your staff should i need to make contact .tkx again .brian thompson not resolved at all not very helpfull not going to renew contract ? found it difficult to actually speak to a real person .when i did the problems were solved within minutes . my query was dealt with promptly . i enquired about changing numbers on my phone and explicitly said not to anything until monday and yet changes were made ! no alls ways used vondafone and its cheap i 've answered the questions asked .no reason although the adviser i spoke to was as helpful as she could be , i still have an iphone that is not working but still under contract . professional and helpful quick and easy . do n't believe the answers i was given .still believe i will be double charged and call centre rep had no confidence she knew she was talking about i think xxx at best are out of order fed up with every upgrade there are problems .last time u sent a faulty used phone with someone else 's photos on it instead of a new one ! !and found it was n't the first time they were n't new as did n't realise a red xxx box meant it was a referb .this time i get told i will have it by monday and that was nearly 3 weeks ago !not happy took 3 call just to give my 30 days notice well spoken and very helpful he was very helpful and understand i was told 1 or 2 hours for my serbice to start on my ipad , and 7 hours later it still is not on i tried to contact xxx shop and never got an answer all afternoon on the phone , wen i contacted xxx tech they sed the worst cas scenario is 24 hours b4 i can use it , as am on a contract already the 1st day i have no use of this i pad satisfied customer . xxx is over expensive very friendly !3rdhelper-excellant the advisor i spoke to was very unhelpful .he expressed no concern in my problem .i was enquiring about cancelling on of my contracts which was coming to an end .i had taken out an upgrade on another number and therefore was no longer using this number .the advisor told me that there was no way he could he ne with my enquiry to cancel to the contract .i found the service less than helpful on this occasion ! the agent was excellent because you had asked me 10 every thing sorted out first time i called to cancel i was told to go on the website and email the cancelations .i then had to call again to speek to someone to fill in the form which the site would not allow me to submit .however your colleague was very helpful and processed it for me by hand . no i wouldnt recomend xxx fone because i dont trust them due to past expierance .look at my notes upto last year .i intend to go to 02 as soon as my contract ends . good efficient service clear concise info by obviously competent operative who knew exactly what was wrong and relayed this in good english , albeit with slight northern accent , ( forgive him that one ) . we have an ongoing dispute with your company and bpd who we believe misled us in a new contract .luke hanne is helping us at this time and this is why the last question has a better rating i had a serious problem .re direct debit payment .which was dealt with efficientlly along with some very sound advice .problem solved .thx my number was not displayed your end mademistake re delivery info delying its problem not resolved , staff unhelpful .8 phone calls , inconsistency of information you asked for it yes .the email address i was given , so i could arrange the switch of one of our business contract mobiles to a personal one , did not work .very annoying .i think i should contact another provider . i am unhappy as i am not allowed to exchange my phone , as i am only allowed to repair by post .i am extremly annoyed at this matter . thee great service , polite and friendly advisor who seemed genuinely happy to help . very helpful i never had all my questions answered and was told other info compared to the reason i was calling for . really nice , very polite , helpful and patient : ) i was disappointed that i have been stung with a high bill , charged £50.00 for internet whilst abroad , i have been a loyal customer who as spent a lot on my bills over the last 21 months , i will be cancelling contract as soon as i can , you may have got an extra £50.00 from me but you will loose around £1400.00 over the next 2 years , just does n't add up does it ?many thanks for your service over the last contract the reason being is because your always very helpfull always there with great advice and technical advice from ur bill to the handset ur using xxx staff are amazing but the guy that owns the company is a complete **** x the first advisor was total no help to me as had no knowledge to my enquire and advise me wrong ! ! ! ! !i had to call apple customer care at cost , to get the correct advice ! ! ! ! !as i was correct at my thoughts , but no your advisor.....this is no the first time i diagnose the same problem with your staff ! ! ! ! ! ! ! ! good service i got the answer in minimal time of asking and to the point . i just do n't think having to phone twice to sort a problem out is good enough !also i had to use my husband 's pay as u go phone , using his credit , i should be able to contact xxxphone via my phone no matter what eles i ca n't do on my phone ! ! ! ! ! ! ! i have been with you for a long time and i 've always got very good service and your staff have helped to sort any prob i 've had quickly and professionally thank you the problem still not solved .hopefully it will be in the next 24 hours the person who dealt with my query was curtious and knowlegable .he also solved my problem . i thought they where good at the service and knowledge about the phones just did not get told much about offers everything went well wanted a phone . . bit of a fisb out of water but your man dave was a ok guy and showed us the way ... top man .cheers very gd service n well traind staff because the service i recieved in newbury was better than any other phone shop in that town . services are not 100 % satisfactory i went for the 2nd time to enable my data plan .my phone is from the us and the people who helped did n't know how to set it .the main person last time mostly ignored my presence as i sat waiting silently for a long time , only to be told it would be sent to my phone in the next 24 , but nothing ever came and the problem was n't resolved at all .i gave up .it was a waste of time for both of us . no comments staff very helpfull @ friendly good customer service she was friendly and gave more information to make inform decision because i 'm very happy with my new phone and the service the sales lady was excellent . i went to the store and got great reception thx i think you are a brilliant company and you have some utterly super employees i hope you do well in the near future . the woman was not helpful and took a long time doing things .i only came in to activate a microsim and we were there for over half an hour my son went to australia and gave me his phone and kept me on remaining contract. when contract finished i wanted to keep phone and no.but pay from my account and have a cheaper tariff.thought it would be easy . no it was n't.after 1hr 15mins i had to have a new mob.no .and in the end went for pay as u go. the gentleman that served me was very nice and it was n't his fault but i came out stressed.could n't go through that again ! xxx seems good and in store we got told every thing we needed to know .the sales adviser was very good and answed all the questions we asked ! ! ! it was n't excellent but it was n't poor , overall was pleased . was fine because i got the result i needed and it did n't take a massively long time on hold or waiting for an answer to achieve this ! ! ! got what i required ! nothing 2 do with the guy 2nite its down 2 the numbers dont match up on my new phone spent an hour on the in total and got cut off during being on hold .the person i spoke to couldnt resolves the issue with the second galaxy s2 ive had in five days .i am not willing to have another samsung .alternative phones offered not suitable and i am not willing to pay extra money for an i phone 4 s .your operative could not resolve the issue due to the restrictions placed on him by xxx .could a manager contsct me to discuss my issues ? no. because the operater who helped me - joanna - really deserved the top rating ! jst need2 speak2 shop firstly took me several calls to get to speak to a person and not a machine .xxx do not know how to look after customers .xxx do not look at customers previous history with them & reason with them .absolute rubbish service .when my contract finishing i will move onto another service provider . i did n't ask for a voice mail service and do not want one as it costs people money to leave a message .the man i spoke to was very friendly and did not question my request but just did what i asked .thanks staff not willing to offer any sort of compromise .i got told they could do nothing else .my phone keeps turning off , it did this during a call to xxx .they called back almost instantly , even though i had explained my phone turns off , so requires time to power up .shows no real attention was given to my specific needs .upon trying to call a number of times , again my phone was switching off , finally got through to a member of staff who helped more in a 3 minute call , than every one of the 4 members of staff i spoke to previously .was told repeatedly by one member of staff , even though i had asked to speak to a manager , there would be nothing they could do either so it would be pointless talking to them .it 's up to me to decide that .not your member of staff .it seems no staff can communicate with different departments .in short , not happy .very dissatisfied .not sure about xxx customer service .i would be happy to discuss this with a senior member of staff , however i 've had enough of trying to get through to xxx . xxx customer services have always been incredibly helpful and understanding and your queries or problems are always dealt with quickly and professionally and in a friendly manner .i am proud to recommend xxx to all of my friends i am using xxx from 3 years and now i am so unhappy from service that i wish i can break contract and never have to use this network again . yes , the lady that dealt with me was very polite and helpful .however my problem was not resolved and the advice given to just keep trying and it should work was not good enough . i am serving in the military and as such have been told you do a military discount but despite filling in the relevant forms it has been declined i waited five weeks for vouchers from argos only to find the man in the xxx shop in leeds had not forwarded my address which i promptly gave him and i got a text saying 3 working days vouchers would be with me this is terrible service did resolve the matter i was dealing with and have not done after several phone calls i have been having a few problems with xxx in general , the girl was helpful polite , and proffesional and very helpful thanks not getting my free texts she sounded fit i think its stupid that , just because i did n't use any out going call on my work number it got cancelled and i cannot have that number back but yet someone else can have it !and i had credit in my sim and you 've took it and i ca n't get it back , and that number is written all over my work van ! ! i work in support myself so am happy when i can have a laugh with the helper .this guy was very helpful , very polite and had a sense of humour ! ! ended the call laughing to myself .was a pleasure : ) the lady i spoke 2 was very polite and managed to help me with all my queries and overall it was a good service . i had some questions about my bill .your agent answered polite & managed to sort them out . because i liked the service i got today thank you the 2 staff i spoke 2 were friedly & helpful but i still did n' t get my problem solved over the phone & will have 2 go into the xxx shop ! my call was answered quickly and politely .but not sure if my problem has been resolved problem saying i have used all my data for this month and i never over use data .what has the data been used on ?i still have not had a answer on this .otherwise , very satisfied if this can be resolved . because the young lady was helpful when i had messed up on selecting and paying for the wrong thing that i needed waiting 2 long for the answer problem with phone i have been with you for 5 years , no service from you at all , xxx have excellent customer service which is why i have been with then for 15 years ! the call waz only a query ova my rewardz .it didnt need a great deal of sorting out . the customer service person although polite was very limited in his responses and therefore did not offer me any alternatives or further guidance on my questions good prompt service the adviser seemed very friendly and knowledgable and did not put pressure on me .he was fluent and english speaking and very polite .there was n't much of a wait for the call to be answered . i think the freebee rewards is a load of rubish i prefered the bonus bank i like to deal direct and xxx are trying to make me deal through a third party agent . customer service was brilliant i did not get any advice which helped solve my problem at all whenever i have to phone it always seems an effort to offer help .it has taken me the best part of 3 months to get paper copies of bills for 3 months where i was charged an obscene amount .i have now phoned to ask what app i can use to help me control my usage only to be given an app which i cannot even use .i would have expected a company as large as xxxphone to be better .we run a total of 18 phones with xxxphone as we use it for our business and at least another 8 with family .we will be switching to orange asap .i have had nothing but attitude and total lack of help for a long time . yes my insurance cover was apparently cancelled by me last august although i know i cancelled the family & friends package .at the start of the call i said the phone was insured so why did it take at least 10 mins b4 i was told .i 'm nnw taking it to ond of your stores and hopefully i will have no problem getting it repaired ! 10 can not understand foreign language being passed round and round to pay bill was lied to about payment going to cap quest one question to you would you get a english person to ring me ? i did everything i needed to do ta courtious , polite and understanding .just wish you would improve the signal in this area .p09.4ls pleasent , effecient , proffessional service . i 've had fair to poor assistance and advice from you over the years including oversized bills which then revert to normal but with little if any explanation .you all but completely failed to resolve and then further help my need for assistance when i called you which incidentally took about half an hour of my busy time up .the first chap i spoke to was extremely friendly and as helpful as he could be when working within the constraints of your customer service .i do n't think your any worse than other providers but if i ran my business/customer service like yours i 'd be very unhappy with myself . call me and i will explain no very helpful and friendly great service the guy was not helpful and my problem was not sovled simple query handled quickly the problem was not sorted and it still not . the 10 's speak for them selves , the 9 would have been a 10 if i did n't have to wait so long to be connected to the agent problem was solved very efficiently and lady was very friendly im discusted i have to pay for a peice of paper for my bill will not b renewing my contract wen ran out been customer for 6 years i had a problem and ur adviser resolved it 4 me i have problems paying my account on a no of occasions and every time i have had nothing but help from xxxphone .best service provider i have had my phone is still having problems its not been resolved 0 the bloke i spoke to last of all was really helpful and sorted my problem .the other 2 people did n't have a clue . very happy with the sevice i got friendly and easy to talk to . tried 2 cancel my contract since12 jan .due to catalogue of errors by vf have only managed 2 do this today , i 'm still waiting 4 a pac ! do n't hold out much hope ! polite .pleasant . . helpful . the agent was polite .efficient .read my previous call details and auctioned things without any fuss you network is good my query was not answered but i understand why and the operator was polite and did her job as best as she could i feel that the problem i had was dealt with very unsatisfactorily - it was to do with the removal of your xxx 360 service , without , it would seem , any decent replacement with regard to sending emails the advisor cut me off while i was explaining my problem .i know he cut me off because a recorded message came out of the blue and said ` thank you for calling .goodbye ` problem dealt with efficently .employee very helpful and polite efficient service operator needed pushing and it took a long time to reach a suitable outcome as always staff r helpfull issue was solved but it took a long time . communications problems ! advisor very informative and helpful ..no solution existed to my problem though . pleasant .and helpful stuff . because the problem was solved very quickly and easily guy was really patient and helpful as u be not help me with wot i phoned for everythin i asked for ithey gave me .they we 're very helpful was sent wrong battery and charger , was told incorrect information on several occasions on the phone , spoke with very rude advisor in your shop in princes street who reduced me to tears , basically feel ive received shocking customer service from yourselves , ive gone from a extremely loyal customer who would have recommended u to others but now i cant wait for my contract to end so i can take my loyal business else where and my partner and his corporate company will be doing the same . efficiency is a major part of my work so i love anyone who works that way .as your rep did today .many thanks think 10 out of 10 on each question gives you the answer i wanted to register a replacement debit card in order to top up and was told that the 2 cards i already had registered with you would have to be be cancelled and my new one would take a month in order for me to use with you .i have spent a lot of money over the years with xxx and find this ridiculous , i wil be looking for a new provider . we still have to go to our local shop the service was good and i 'm happy efficient service , quick responses all sorted i like xxx the introductory msg said you wanted to ask 3 questions about my call ...this is the 4th .reason for my ratings is that the person i spoke to was both pleasant and knowledgable .she was able to answer all my questions quickly and even though i had a number of questions , she remained patient and helpful .i am under the impression that i spoke to someone in the uk ( rather than an offshore call centre ) which is also pleasing . jus good service all round on all my experiences and a great understanding to cater for my needs . the reason for that is always depending on the xxx officer who i am talking to , some of them are really good and professional in their job and some are not , any way no body is perfect .thanks i thought the service was very good and for this reason would not hesitate to recommend to others . i wanted my account resetting , it got done straight away .was also given some good advise on my usage and price plan.both guys who i spoke to were very professional and helpful ..gave me the best advice to suit me . because my partner is due an upgrade and was told he had to wait 3 days ! !when he was contacted by xxx 2 days ago to say his upgrade was due .very disapoonted . unresolved issue very satisfied i give that lady 10 today i am very pleased with the advice and help received with xxx compared to other networks i have been on .would be happy to stay with xxx problem solved and good care . i 'm simply satisfied . i have been hung up on by many advisors .i have a security issue with my account that has been going on for over a week .i keep getting fobbed off & every day being told i should receive a call in 48hrs , not received 1 call as of yet !this is a data protection issue and xxx clearly does not want my custom .i have 5 lines on my account and spend a fortune a month and do not expect to be treated so appallingly and i want to leave xxx and take my custom somewhere i am appreciated , i would definitely never recommend you to anyone and wish i never signed up with yourselves .your advisors often admit other advisors lie etc and i think the customer advisors need to all be retrained on how to speak to and help people instead of being trained to fob people off .xxx is just 1 big disappointment and a joke , how you can say you have excellent customer service is beyond me . questions answered fully very pleasant lady who answered all my questions and helped sort out my query because i was pleased with response ... 0 i got all the answers i wanted + call was ans promptly at a flat rate .8 given as she did n't go above + beyond the call of duty . answer me ?why i am with xxx for last 7 years .you have the answer in it .joy adviser was good and very helpful but would have been much easier if phone was replaced .long standing customer with four phones spend a lot of money with xxx . i 'm unhappy with my contract it is because i do n't have a good understanding in witch in y u xxx does n't give ppl free calls during the month call handler helpful but was chasing up a change to tariff that had an error on but no individuals fault . because the lady wis extreamly helpful . i was satisfied but had to have 2 conversations with 2 separate operators so i felt there was quite a lot if duplication .however overall i received the service i was looking for . very statisfird service good .phone broken and arranged for new one tomorrow .well done + thanks ! just competent , efficient service no do n't think you should charge for paper bills ,the operator had to go and check on the message about wi-fi that i had ,should he not have known ? the guy i spoke to was very helpful . very quick response courteous advisors , knowledgable and 100 % better than talk talk who are a disgrace ! good service , polite staff and most of all not foreign call centres ! ! ! polite and friendly , well informed because i have been on the phone for an hour to xxx and you still havent sorted the problem we have disappointed with the value of pay as you go options i had a query about my bill , i was happy about the way the query was dealt with . lovely lady on the phone who was very helpful . pleasant experience all round and excellent service because i waisted loads of time an never got done wot i neede i had very good customer service mostlly always good service , and good people too because you cocked up just happy with overall servis problem was deralt with very quickly , only issue was time waiting on hold 8 found xxxphone very helpfull and explain my problem clearly would recomend xxxphone 2 my friends and family my opinion finally managed to resolve an issue which no three previous occasions was not cross that this is third time i have had to contact you about roaming abroad but good service .not yet tested phone abroad so hopefully now all sorted not offered enough detail excellent response to query very efficient and knowledgable operative .thank you i actually spoke to some one with a brain exellent service very happy with the service but the problem is still not fixed .awaiting call back from tech support . nothing in this world is perfect ridiculous charges and no help from anyone to sort payment plan .need my phone for my business ask on friday good service :d lots of different mistakes by your advisors , very annoying that your advisors do n't understand basic english i would like also to say that if your customer care was in proper order then i would of thought that if your team can see on there screens that i 've only been using 240 mins then why have n't they made me aware and possibly i might have reduced my plan i no you would have lost a few pounds over my contract and i would have probably renewed at the moment i will be looking else where for my contract and so now you may have lost a customer 1 took ages toget answer 2+3 ok i have always received very good service whenever i have rang , and customer services have been quite helpful during last few difficult months that ive been experiencing . my restrictions have not been lifted , when i was told they would be lifted there and then .the person i spoke to was very helpful and nice but request/query has not be resolved . previous problem obviously not sorted , let 's see what happens this time as i should n't have to keep chasing u , at least compensate me xxx are now going to charge me for paper billing , you go green planet now and do it a few weeks after i upgrade , .i wouldnt of done both my upgrades if u were randomly going to charge for something other networks give me for free .... joke ! because my prob was dealt with quickly and politely . because i find it awful to be charge to call customer service after buying xxx freedom freebee , sometime its too long to get access to customer service my opinion staff always great .service and offerings awful , leaving as soon as out of contract . yet again ring up about a bill that i was not supposed to have received .angela was helpful and guaranteed it had been sorted out and credited and correct my account ! ! ! customer service is rapidly deteriorating ! i was listened to. and each question was discussed and a sensible solution was made without me having the feeling i was being pushed into another product the service i received was excellent and the advisor answered all my questions very professional .knew his job .explained every step .answered after one ring . i 'm very happy with the service i recive after my last phone conversation with yourselves about my price plan 10 good service yes because the servicer answered all my questions correctly and was very polite and understanding . the recent call he went out of his way to help me and he did !the call before that , she was rude , unhelpful , refused to let me talk to a manager and the list goes on , i 'd like to put in a formal complaint and i think you should listen back to the phonecall to hear how unprofessional she was ! i have been billed 2 months in one and when i phoned i was told that as i had upgraded one phone out of 5 all my numbers have now changed to new billing system of month in advance .i said i was not aware of this and was told it is in the t&c 's so there was nothing i could do about it . ! if i had know that i would not have upgraded phone .please call me to discuss this individual was very helpful the man who delt with me was helpfull successful outcome because i have had two contracts with you for three years and i was told i was not entitled to a replacement phone . just great service really friendly and helpful and also understood and knew their stuff . friendly , helpful and kept fully informed the adviser was very polite and resolved the query that i had with my account its not the staff its the whole system of xxx customer care i felt that the advisor understood and cared enough to try and help .(rarethese days ! ) i will be writing an official complaint to the xxx customer operations director .there are too many points to get across in a text message .i am completely dissatisfied and will be communicating my terrible story of woes to my friends and family . satisfied with service and conclusion . was told when taking out the contract that the phone could be upgraded after 1 year but when i rang to upgrade i was told that xxx can change the date when they like uve ask 4 it so i give it very happy with the politeness , friendliness & knowledge of the advisor . because i had to call xxx customer service about 10 times and they still could n't sort out my problem i 'm not happy at all ! they were very helpful the lady i spoke to was very helpfull and sorted the problem very quickly .iam proud to be a xxx customer . did not get any help with my rewardz i felt that not enough products were available for travelling abroad and the advisor at first sounded as if he did n't care ! i listened to your text using drivecarefully and will respond as soon as i can .download drivecarefully from www.drivecarefully .com advisor lost connection with me , had to go through it all again with someone else the person did n't sound interested and thought that me being offered a good deal was reason for me not to complain xxx 's abject failure to understand customer requirement .also , the fact that a supervisor is never available ! - on occasions i have asked for a supervisor 'call-back ' it has never happened ... i 've given up ..... because it was a wonderful experience talking very good service sorted promtly i gave 10 because the person was very helpful and i gave 5 because the broblem couldent be solved and i gave 9.5 because this person was really nice and helpful , she talked me through of what i had to do it was a shame that it couldent be sorted ! ! ! good service simple enquiry .difficult for customer service to be bad . cos my mms still dont work just a very good service and i feel i 've been well looked after goodcustomerservice extremely understanding and very helpfull customer service girl on phone was really polite and helpful whilst the people i deal with are right enough , it takes far too long to get through and there is a duplication of security and repeating myself . quick , efficient was sorted instantly i couldnt top up in france as when i bought a credit voucher my fone flicked over 2 sfr orange so the shop keeper sold me a voucher for sfr france ..it didnt work so i took it back and they wouldnt give me my fifteen euros back so i contacted xxx and u kindly registered my credit card there and then so thanku so so much . ..regards paul cecchini . . adviser gave excellent customer care service was excellent but the queue to speak to insurance made me hang up as it had no indicator of how long my wait would be . very satisfied with my call to u very polite confident and knowledgeable initially was very upset with a mistake made on my contract switch and would have left co and not recommend to friends at all but final guy i dealt with was so helpful and sorted the problem and restored my faith .guy was chris on x 1016301 the girl i spoke to was really friendly and she addressed all my problems directly and went out of her way to help me !top service ! very nice person who i spoke to , calld cris , but as i was not my girlfriend he wud not take ov da under 18 lock , even doe i ad all da details , datz why ? very helpful staff and sorted issue with ease good service technical problem with text messages just not happy wiv my new contract as i have been a customer for some time now and that loyalty counts for nothing . yes because he sorted my problem out very quickly and really explained to me things which i did n't understand or know what to do without making me feel like an idiot the adviser hung up when she could n't load information regarding my account rang twice ,cut off first time ,2nd time rang put on hold for over 5 mins then cut ofttimes again ! well the adviser was really nice over the phone to me and xxx is just amazing i would never change to a diffrent network and could u ring me as my dad would like to speak to u do n't worry he just wants to have a chat with u she was helpful friendly and efficient sorted it straight away the issue two contract phones set up on my account without my permission did n't get a satisfying answer alex was a fantastic advisor who managed to find me the information i needed ...he was a fantastic example of making the customer number 1 !although i was n't happy with xxx for letting me overpay on my bills for too long , he really made up for it ... thanks xxx , thanks alex ! happy wid service problem still not solved .will not add another number to my business contract .not a happy person at all took 1 visit in store and 3 calls before my picture messaging bolt on i am paying for was working .wasnt getting pics through or able 2 send any .was 2 do with thr account not my handset . good service my enquiry was dealt with very quickly and efficiently in a friendly manner . the advisor was professional and handled my querie immidiatly with good manners and politeness and was happy to answer any questions i had . the operator who dealt me was fine but my son still ca n't ring me yet on family and friends yet the analyst i spoke too , neil , was excellent , knew exactly what he was doing and sounded confident , very polite and nice to talk too , i work in a call centre myself , if all our staff were as polite and hands on as neil was , i 'd be running a very tight ship , again many thanks for solving my problem neil the advisor looked into all my options to amend my price plan .he answered all the questions i had to ask and gave me some good advice about saving on my bill .thanks : ) the lady spoke clearly and did n't hurry me as i was explaining my problem .she sorted out what i needed after al the hasle i have had and was ready to leave xxxphone this chap sorted the problem with one call . because your a good company please call me to discuss further i have been with xxx 4 a number of years now and i 've allways been happy with the service very helpful and polite .not totally resolved yet the technician was unfriendly and patronising .i am not a tech idiot .also problem not solved i received the information i required from efficient pleasant people thank you they were really friendly and positive and made sure i was completely happy before they let me leave . found out i can get am upgrade on 3rd march in shop and 23 march on phone and given info on iphone 4 etc .also clear spoken rep. yer if you call me very polite ..helpful ..answered my query ... i asked another different query and answered that helpfully got through to advisor quickly .advisor polite and question answered without hesitation .thank you . answered most questions but still need to call in the shop . no very cortious contact.......got me the deal i enquired about .....even though not available q.1 xxx contracts are high generally .q.2 my query was resolved immediately by a very patient staff .q.3the phone cut off and the staff called me back to finish the conversation . good service no called to enquire why international calls were n't going through and disatisfaction with blackberry 9900 .adviser could n't find anything wrong with my account and concluded that problem was with .lines to international destination .( a guess rather than takingan action to genuinely identify the cause and/or solve the problem ) .also , unhelpful regarding problem with phone ; quotwd policy and did n't respond to my imminent decision to switch to another provider happy friendly person that managed to resolve my issue u give me what i asked for because xxx is the best good service xxx customer service is excellent reference the service from xxx have a problem with the i phone went to apple they say the phone needs to come apart easiest way around it is to get an exchanged unit which apple say if this was an exchanged unit supplied by them it would carry six months guarantee minimum so they told me to go back and see xxx the xxx store in bristol cribbs causeway the manager after waiting thirty five mins and being mucked about told me at customer services that xxx would send me an exchanged unit out after phoning191 speaking to an advisor for 24 mins explaining everything to her she said i will come back to u and rang me back on landline asking for i number from phone kept me on off hold for a further 23 mins then said she would call me back on my mob no them told me she could do nothing to help me offered me exchange unit for 150 cost to me which i find totally unacceptable when apple do the same unit for 100 i 've been a xxx customer for over 20 years with a business acct with a few numbers on thee i find the service totally unacceptable we have 3 mobile phones with 02 the service from 02 puts xxx to shame therefore it will now be a decision to move our xxx account over to 02 because of this ! ! ! my issue is still unresolved and am going to have to go into store to sort it out , all i wanted to do was upgrade my price plan and nearly two weeks later i still do n't have the correct sim card and having complained received an irrelevant response that did n't relate to my complaint .i am very annoyed ! helpful advisor and very quick that 's 4 questions because that 's what i feel adviser polite etc , but unable to resolve my problem that previous adviser created she did everything to help . i had my problem dealt with very well no very pleased with the service , i wo n't be going to any one else for a very long time ! ! ! because everybody didnt listen i got the same thing each time even though i told your people i done that last time it was quick and friendly the service was excellent .the adviser was proficient but just dealt with me a little brusquely , and just a little more charm would have given him a score of 10 . the man was very friendly and polite , answered all my questions in detail so i understood .took time to talk to me about the different choices i had and told me about the new phone i may be having . called four times and was cut off three times whilst put on hold for 30 minutes at least .all difference answers and still not able to access information .business cutomer for nearly 12 years ! we made 3 calls re the problem .the 1st 2 we could n't understand the call handler , but the 3rd was very helpful and easy to understand .plus she solved the problem thought i was getting new phone delivered today but not in stock 10 quick and friendly service 5 because i do n't really talk much to others about recommending 9.5 as very happy with outcome but .5 left until delivered 10 because he wad very well mannered , polite and fun i was very happy with the op i spoke with but i did not get the full info i wanted at the time ,however ,i now have what i want via the xxx website good service cust service advisor friendly , helpful and v efficient . they could of tex 2 c if it had work what they done their end cuz it has n't i would but i 'm really quite drunk right now efficient , personable and pleasant very helpful staff , my problem was sorted in less than a minute rated 9and 10s as i am satisfied with service i received sorry i have filled it in wrong i thought 1 was the top , i was completely satisfied with the service , the way the call was conducted etc , thanks it would not help my case if i did . friendly , helpful , answered question fully and quickly and gave useful tips .p.s this was the 4th of your '3 questions '! ! ! ! v friendly , easy to understand , found a gd solution to problem the man( john ) was patient and very clear with communication which is key when your making a request through a telephone call .hedidnt rush me with an awnser and gave me clear instrustions on what i needed to do .however he could not do what i wished over the phone so i know have to go the xxx store . we have asked for our puk code .service is appalling as always and have decided to move to another provider !xxx customer service is , and always has been appalling ! really helpful and quick helpful and knowledgeable poor communication skills from advisor .love the liverpudlian accent , but just not clear . not very clear communication and will need 2 ring back x the adviser was very efficient but the person going to resolve my problems was n't working a very good service and nice people to talk too !well done !credit to you . a lovely advisor love xxx been with yous for years but sometimes the lack of communication is terrible good service friendly helpful staff n sorted straight away thank u jane barnett the advisor was very helpful and immediately understood my problem .i was advised that i would receive a message within 24 hours which would enable me to configure my nokia 6300 .that conversation was 30 hours ago and i have not received any information as yet .like me your advisor has been let down by the xxx it in this instance . the advisor could not have done anymore to advise me or help me but i was not happy with the options that i had or that she could give me because of xxx s policy yer i rang up and the was handle very well and what there told me was useful because i feel that you are not looking after your custermers who try and go on the web sites xxx sites have tried now for nine wks to go on to your freebies rewardz shop have telephoned many times and still carnt get to see what i can buy with my points disapointed so much with that service you try and provide so overall **** the guy who took my call was very nice and helpful nice and friendly efficient and solved the problem helpful , polite , patience. the call handler was very friendly and professional and sortedmy problem quickly call me and i will explane i 've been trying to do this for some time so i am very happy that it has been done so easily thank youian mcfadyen awful service .long term costumer shown no respect at all .very unhappy costumer because i have to wait 24 hours to be fixed ! reserved ratings as i am still waiting for resolution . she was very helpful very happy with service .polite and helpful staff . ease very helpful . good service phone not very good keep having white screen , but customer service was very good and helpful was very happy with the service .couldn sort out problem as phone contract not yet up for renewal . friendly staff i find your tariffs expensive .i have been cut off due to mistakes by my bank ( not xxxs fault ) but had no warning of this .there is also no number/help line that you can ring in such cases , it was most inconvenient and insulting considering i have been a good paying customer for many years . very helpfull and knows his job good service problem was sorted straight away by a good advisor business user with ins expected like for like replacement phone instead i have to **** around trying to get it repaired first poor service i found your rude and not helpful at all . very good customer the call handler was very nice efficient and dealt with my query promptly and politely very professional and courteous very efficient man on switchboard . i have always had xxx and thay helpfull when i need it x just did ! it was lovely to speak to a uk call centre where you can understand and be understood .very helpful lady , ten out of ten for service .more of the same please . the guy who i spoke to was very nice he gave an honest answer .also he got my phone working .x a very satisfied with your service and the lady was very helpful have had no issues with xxx in the past but after adding a third phone in nov had a query with the tarrif first call on 9 jan advisor was v helpfull but matter not resolved after call this evening feel confident the problem sorted out will be renewing contract on other 2 phones v shortly software restore has n't solved the problem new handset required .technical help advisor was excellent explained everything very clearly and she is going to call me tomorrow to check status 1 of our mobiles was stolen earlier today .a quick , efficient responsethank you not satisfied service as a business costumer the questions were answered very quickly the chap on the phone new what he was talking about and it was great to get someone whom i could understand i still have no resolution to my issue .your first line agent offered no resolve and when transfered to another agent i waited for 5minutes and eventually gave up ....sevice is poor for the premium i`m paying ...can someone who knows what they are talking avout call me back ? the 1st time i called i was cut off .the 2nd time the person i spoke to was helpful but my problem was not resolved .the last time i called the lady was extremely helpful , and kept in contact the whole time until she was sure the problem had been resolved . although the automated menu system did n't work , my request was handled in a quick , efficient and friendly way by the agent . wil follow up with complaint freindly ,clear ,fast,knowledgable . xxx are superb .reccomend you anytime . great service was impressed with the service i received from xxx .went the extra mile to help me with my query advisor assuring but not resolving issue ....i asked advisor to remove insurance from account , he responded it will be done but nothing was done .....it happened 2times ..... advisor do n't give call reference no .as well i 'm always impressed with the service u provide me with the advisor resolved my query in minutes he was easy to understand and very helpful . please call me instead as i 'm too frustrated ! girl i spoke to on the phone was very helpful my problem was not solved they told us to ring blackberry and blackberry told us to ring xxx very happy with service . because the advisor was very helpful good and accurate service !a* you mischarged me and only offered 1/2 back this is the second time and i will now look to get my services ( 4 phones ) from a competitor . a very helpful person to talk too . because i 'm not happy with xxx i feel let down big time this needs 2 be sorted asap been 2 long now .mr f dirosa .07947214320 because the last mobile use give me last week was broke ,and use forgot to send me back my charger which was sent to use with my broken phone . .i even wrote it on the sheet of paper to send it back this time and it still was forgot . becase l was told something about my bill and they put it right now ure really pushing the boat ! general good service because everything went smoothly and the girl on the phone was really helpful and understanding and sounded really nice . wanted to swap numbers over and had pack code but office was shut and have to ring back tomorrow .and checked my bill very quick , easy , helpful and very professional coz after waiting 10 mins to talk to someone they transferred me to a department that was shut for the night issue delt with efficiently took ages for call to be answered .thencut off twice while on hold .afterspeaking to three people i was told my phone would need replaced due to fault .passed to another person told he did n't deal with it .wrongdepartment .stillno further getting fault sorted the person was just doing her job .she did n't do anything wrong ... excellent communication by natalie maddison , very clear and explained the new plan , with my previous experience of last week i was about to move to another network due to frustration . good service very helpfull , and saved me money b-) the operator i spoke to was more then helpful and got my problem sorted quickly and efficently i hate xxx with a passion but the lady who dealt with m well i feel the service is a bit poor . there is no understanding and lack of concern for the customers point of view .it seems as though xxx do n't care and i just a number not a personquite frankly i am disgusted and am considering leaving to go to another provider great customer service guy .however i would rather shoot myself in the head than recommend xxx to anyone .in fact i actively make it my business to discourage people from xxx .thieving corporate scum !hope that helps the person i spoke to was so sincere . efficient , polite , accurate , and the problem was solved . the person i spoke to was very pleasant and helpful x thanks james and xxx she was vary freindly vary pro because xxx solve the problems soon as posible an the advisors are very helpfull , xxx is the best network . . keep it up ! ! ! i called bcause i couldnt send pictures ,the girl said i would get confromation and put my code in ,still waitin . i was kept waiting on the phone once getting through due to a 'system failure ' .why should a customer be kept waiting on the phone due to a problem at your end - should have called me back query dealt with quickly and satisfactorily spoke to a human being even if she could not tell me why u sent me a text which had ` make sure you turn off your wifi` at the end because the advisor was helpful and friendly and my queries were dealt with quickly . i have recently upgraded my phone and since it arriving i have had to call back 3 times and now need to contact again as you have supplied my new phone with a brand new number which i did not want , yet my old phone is still working too .i am extremely disappointed and frustrated with the service and am considering leaving ! great service ca n't fault it at all the call , which i was trying to make in conference with my son ( to discuss his extortionate xxxphone contract ) broke up before i got through .we are going to try again at 09.00 .tom farrow . i found one of your customer care staff very un helpful and rather rude and i am still waiting for my text with my pack code none of my problems were solved . . new phone last fri ,upgrade no sim in box as stated ,and still waiting . i am very satisfied efficient and helpful vg nd helpful becus they answerd all my questions advisor was n't clear and left me more puzzled , query unresolved my problem was never solved and i had to keep calling l was charged for things i didnt use and the problem was never solved very friendly , chatty advisor with good personality and very helpful . my questions were answered efficiently the adviser was very nice and solved my problem because you are totally ignoring my problem and not prepared to deal with it when other major phone companies do have systems in place to deal with like queries i should not of had to phone up ( again ) in the first place ! if u call i will explain the girl on the phone was extremely helpful 1,sometimes dosent work , 2,on this occasion it did n't work after ringing 3times and still does not work 3,people i spoke to was very polite . no the service is out standing i felt call handler was n't really interested on my query or willing to help me find the right department because i have never had much problems with the service freindly .helpful and efficient . because she sounded chuffed with life even though my flat mate was harping on in the background . . got a fairly good service excellent manner listened attentively and allayed my concerns because of poor customer service and incompetant advisors that havnt been trained correctly . we were firstly lost in the tel system then phoned back again and were told we could not upgrade on the 180 day rule when we were told we could when we phoned in december .not a happy customer will be going elsewhere i rung twice .each time getting cut off....no one rung me back ....and your supposed to be promoting xxx passport . no . very polite and helpful helpful ....polite ....sorted out query . the call centre i go through to for business is in this country making it easy to communicate and explain problems .she dealt with several queries that i had and was pleasant . inordinate waiting time , lack of response , failure to call me back when your network failed me during the call .still no response received to my query . always a bad service ,very rood employes . for the helpfullness of the information given my information was not up to date on the system the girl answered all my questions quickly and professionally and was very friendly because i called the advisor an asked to cancel chip as lost phone she then advised me contract wud be cancelled within 30 days without asking why and i never asked for this i just wanted a new sim card also advisor did n't doubt interested what i wanted thanks no go away the person i spoke to was nice and competent , but she was not able to solve my problem .the internet connection is incredibly slow and friends have told that your competitors offers much better connections .it will look for a different provider . the lady i spoke to was very helpful , and very informative such a pleasant conversation have made contact 14 times and visited xxx store 4 times its has been on going problem for over 2 months and finaly it is sorted thanks to the best ever operator ever if only all your other staff where so helpful u asked for my ratings an ok because i am sick of calling and not getting my issue resolved alex was really friendly really helpful and really easy to talk to xxx should reward him not many customer service agents like that left and when i asked him about the hours he worked he did n't even moan he seemed to thoroughly enjoy his job great pleasure talking to him i had a particularly helpful and patient customer service advisor .well done him . no you seem to be getting your act together my 18 month contract has supposedly turned into a 24 month contract for no reason , it is a bad deal for me and the phone i received is broken anyway no leave me alone now ! am satisfied with your service still stuck with a 723 bill normalt 150 thought minutes carry over .33 bill ,ow 523 q1 xxx could have advised me that they tried to take money but the bank was refusing .this query has been going on for months and if someone had said that at the beginning i would have gone to my bank . no friendly , helpful , and handled call effeciently although xxxphone does not do cheap rate calls from america . . the information that was given about roaming ect was good nd the call charges , very friendly quick , friendly service !very happy ! the advisor helped as much as possible , and sufficiently helped me with my queries . very helpful not an out sorced service !and saved me money ! i have had enough lately of not getting things sorted and continue to deal with people who ca n't help me .i may end up leaving its so bad he was a very genuine helpfull person . long wait , conversation terminated before even started - the query has not resolved . . 10 minute wait to get through , problem not resolved once again for the same reasoins as before , staff just following the same procedure that we know does n't work .a complete waste of time . adviser was knowledgable , polite and very efficient . you said 3 questions , you asked 4 partly resolved my problem but apparently the item i required is usually sent with the new phone good help was on hold for 13 mins before being disconnected .dialled back in to be told you were closed no callback/action taken .4 phone calls made and confirmed they wd cal bak ! ! ! totaly disappointing as business customer . existing customer no flexibility on prices for new customer namely my son ! i rang xxx and it was very close to your closing time .one of ur sales adviser picked up the call and had me on mute for 62 seconds until i was cut off and the xxxphone recording came on saying xxxphone was closed .i needed to pay my bill urgently before my line got suspended the advisor was very helpful and patience ofcourse had good knowledge of customer service my query was dealt with swiftly and in a friendly yet professional manner . prob not solved resolved my query in a helpful pleasant manner although i was exasparated with information received from xxxphone . i was told on monday that a new phone and sim would be with me on tues .it has still not arrived .i have rang four times , been assured that i would be emailed about the order update , this too has not happened .i have also emailed you , this was ignored .this is not customer service it is a shambles . knowledgeable and very helpful person i ended up doing online chat advisor was more helpful .listened to my query and changed price plan for me .none of which was offered earlier very happy with service just didnt feel xxx went the extra mile to make it 10 otherwise well done the person who answered the call was very efficient .but was not able to answer my query and i now need to call tomorrow to get the answer positive attitude > good customer care you are all a joke ! good & helpful service . because i put credit on my phone an never rang anyone an its bin took thinking on changen network very helpful dealt with activation of sim even thought out of hours queiry because the customer service which i got , when i called in was impressive , and my previous experience was poor and not happy at all u did not sort my problum out i have always been a xxx customer and never had any problems its has the best signal and service because .it has n't been dealt with at all if .it was i would have credit back in my phone as i asked as i got 1 week from last months bum excellent customer service and a very kind member of your staff was very understanding no answer ! ! ! ! ! x im not happy with xxx anymore .now after 13years im thinking of changing to another provider need more text 1 you provide a good sevice2 my query was not resolved as that department closed at 8pm 3 the adviser who handled my call was very curtious when she apologied that that department was closed and advied me when it opened again , this made me feel valued , i felt she was rude and unhelpful and i am upset that she didnt care or want to help i will be calling back tommorrow if someone would like to call i certainly would if you had read my texts , you 'd already know the answer ! ! ! ! ! ! ! ! ! ! ! ! dont get it say it agin because the lady said my blackberry web pack would be on in 24hrs and it still has n't come on .and it has taken my credit . my query has not been solved yet .its been nearly a week . excellent understanding and dealt with it professionally 10 listening , courtesy and responsiveness . solved my problem quickly and easily because the problem was n't sorted till this morning and it was 12 hours ago that i tried to get it sorted . it was ok my problem was resolved straight away with no problems no excellent friendly service the operator was informed and could not have been nicer or more helpful the advisor was lovely .i was dissapointed with xxx that they had not notified me of the fault ( mast down ) in my area and could give me no information as to when it was going to be fixed !i work from home and it had been causing me issues for over 24hrs .feel free to send me chocolates or flowers or both to 4 the grove , guisborough , ts14 8bg ! great service & precise updates ive got a bad memory and cant remember most of the call bad information when we purchased our ipad ....very disappointed with xxx am very satisfied with the service signal , also when i call customer services issues are resolved quickly , that 's the reason for my ratings , poor service difficultly in getting through and continually being transferred to other departments .impossible to get resolution on account set up online .very poor overall .not at all happy with xxx :-( ( very polite and very helpful especially in a stressful situation , barring a lost/stolen sim .only further advice i received today about a lost/stolen phone would be to contact phone manufacturer for any further advice re :barring the phone/tracing the phone with serial number as it was regarding a sim only contract speaking to a wdl mannered person that helped a technophobe , me ! reason for phoning was that my phone could not make or receive calls and after 40 mins on to xxx it still has not been sorted .also the advisor was to ring me back at 9.10 and at 9.25 i still have not heard back .i dis get a text to say they would call within 15 mins but they did n't .i am a locksmith who relies greatly on my mobile .this problem only started yesterday afternoon after i phoned to upgrade and stat new 24 month contract but if this i not sorted this noting i will be cancelling that contract . i only wanted inter6net .settings sent to my fone but was she said she didt haue acces to do th2t i was given an incorrect price plan which was not honoured on taking up the contract .issue not resolved entirely to my satisfaction as i end up with a higher price plan than quoted with minimal compensation it was fast and easy no to happy with the way my phone is set up the person i spoke to was very polite , helpful and understanding . because xxx does a good job i suppose no i 'm too busy good service . 2 dear the service was terrible and i 'm having second thoughts about continuing with xxx because when you ring you are not kept on hold .you are delt with prompt and politeness o i topped up five pounds at about 23 :00hrs last night .i received a text earlier in week telling me i would get double my top up the next time i bought a top up .i asked the man and he said he did not know why ...i had intended to use ten pounds towards a ten pound free bee pack of 100 minutes plus 300 texts and 1 data pack .as i only was credited with my original five pound this was not possible .even now it has not credited my phone with the five pound offer as a good customer offer .i have since made calls and so would be unable to activate the ten pound free bee pack .i realise i have now also used my i o u two pound .my credit should be about 3. 70 pence .i feel annoyed and let down that your automated system did not and has not credited my account .this is not the first time this has happened and feel your competitors o2 may have better deals as i use them and have no problems .thank you . because i 've never had any problems with xxx just the girl i spoke to this mornin could n't be bothered i could tell the man i spoke to was polite and explained everything clearly to me . because u treat ur customers fair . i 've been with u 4 14yrs very pleased with the service i called at 7:59 and was told to call back after 8:00 so i called at 8:10 and was told they could n't help me as the computer system is n't on until 9am ! i 've never had a problem getting coverage with xxx (or , if i have , no other network has coverage either ) .i did n't did n't rate the highest for the last two questions as i would have liked for them to have told me what my average usage was to see if i needed to swap plans before taking out a new contract .also , i was n't called back within the 2 working days that the 'request upgrade ' reply said would happen .but there was no explanation for this . the assistant sealed with my request quickly and professionally , much easier than calling customer services ! ! lady was friendly , helpful and resolved my problem quickly ! i havent actually resolved my problem yet the person i spoke to on the phone was very helpful . i felt the girl i spoke to was not particularly engaging , sounded like she could n't be bothered and whilst my enquiry was sorted out without difficulty there was no enthusiasm at all .maybe it was too early in the day ! ! ! the first time called and the lady on the other end was very helpful i 'm always very impressed with xxx and he was very polite but i had to ring up again and speak to the technical team to sort my problem but thanks for trying . because the sales rep sent the w rong phone on extchange and i am still waiting for a email and i am still waiting for them to cheque the recording and i am not happy about that polite asking if more they could do if i did need help in the future i know there is a friendly person i know will help me thankyou i was put through to three different place before i got the right one very poor service was happy she was very polite and helpful lisa was extremely helpful a.nd resolved my issue quickly and efficiently . 10 the 9 was because i was disappointed with xxx for losing my online account and not telling me .first 10 was because my content locks were removed as requested .second 10 was because the staff member was very polite and helpful , and was able to explain what the problem had probably been with my online account that had led to its being closed without my knowledge . query dealt with quickly and professionally . i have been waiting for a iphone 4s 32gb since nov2011 i call every week and never get anywhere . 3rd phone call to request itemised bill .only explained today of an 8 week backlog delay .poor . very good i didnt have any difficulty having problem sorted always been happy with xxx excellent service throughout .i have been a customer for a long time .thank you . the guy helped me out but could have been more understanding of what i meant i would not reccomend you because i think it is a joke that you only give 300 txts and a half gig of internet for that price when other networks offer more txts and also that u charge for blackberry internet service when rim them selfs do not and this is the only country that does charge i am only with xxx because of the signal strength other wise i would have left a while ago sometimes they dont seem 2 understand wat u want were meant 2 send out new sim card didnt get it as a busness we cant b without phones last person realy helpful i could not write it all in a text it would be good to talk to some one about it . my daughter 's new blackberry does n't connect .phone rings she answers but ca n't hear anything she has checked volume but as i did n't have the phone with me they could n't suggest anything else till she gets home yes because i av to wait till next month to see if they av sorted out the problem it was great because i feel the compony is incompitent we get told different things by different people n think it suck basically ! ! ! ! ! i have been with xxx for about 12 years and have always recommended you , but the last 3 weeks have been very frustrating with calls being cut off and texts not sending or receiving with the mast down .it seems to be taking a long time to repair .hence only 5 scored on q1 .i scored 9 on q2 because i felt it was explained and handled very well , and i scored the adviser 10 because i found him very calm helpful and polite . the adviser got to the root of my problem and resolved it quickly poor services when repairing phone you get no help at all in shops and you get the odd one on phone thats ok overall the service is well provided , however some of the way billing is conducted could be more transparent .and telling why certain things are done as they are would allay alot of enquiries before they are made . the operator was polite , informative , reassuring and pleasant . fincnley rd shop mislead me about my upgrade but adviser today was more straight forward .cannot access xxxphone although my username and password are accepted .reception in south west and north west london is terrible .overall it 's not perfect but i get by . it was good service by the fault has n't been resolved ! you cancelled the wrong phone 's contract yesterday , then passed me round each dept where i had to re-explain my problem .no joined up thinking on your part .the only person who was in anyway useful was james williamson .otherwise a disastrous way to waste one hour out of my working day .given the length if my service and the number of phones i have with you i would have expected something meaningful as a gesture of goodwill on your part .i am extremely disappointed with your service in general .you charge me for international rates and the bar my phone from international calls ? ! are you being serious ? ! ? ! because i like your company i received an excellent service and the person was extremely helpful and polite . i would like 2 tell u there reson 4 these ratings , 07798658172 promt polite efficiently handled .job done .very good thank you very knowledgeable and helpful . wen waiting for delivery of an item the txt said i could track the parcel m the internet when going online i was asked for a consignment number that wasnt included in the txt from you which i feel should have been good company and customer service up graded yesterday still not connected to internet yet after 4 phone calls did n't sort all the problems but the bloke on the phone was spot on the advisor was helpful and very polite .not like my experience in the store my blackberry curve was alerting me to incoming texts etc , but i was in fact not receiving any inbound mail !c/s and the tech team helped me to resolve my irritating problem !although i still ca n't get on to 'grow ' my rewardz points , as it gets so far and then the 'oops error ' page comes up ?i have 3 different codes still outstanding !can i redeem points for a £30 freedom pack ? colleen exceeded expectations in her manner and professional understanding of the importance of my bb bold to my work . yes the answer and instruction i got have not worked and have not been able to get through by phone since all i want is a copy of our last bill but ca n't get on line great , clear & very helpful x content control should be an opt out scheme at point of taking out contract . still waiting answered all my queries and was solved in one call i always receive excellent customer service and query resolved straight away did n't help me with my questions , or tell me why my phone is switched off i found the operator easy to get on with ,happy phone manner and very helpful cause thats wat i thot was a fare rating for the service i recieved i think adviser was not that hellpful could habe dealt with query herself rather then offer call back off manager its supposed be about good customer service and giving clear timescales which l was nt given 1 .i didnt get a freedom freebie which i wanted on 2/02 .i have been buying these for several months .2. agent pressed wrong key and i got a pac.i do not wish to leave .3. system was slow .agent did apologise . messed around .was n't straightforward or particularly helpful problem not solved .no alternative given ( other than waive of call forwarding to another network ) which i still cant do! ! !your website is incorrect , and nobody takes ownership of the problems !empowerment.look it up in the dictionary . got a new handset and was delivered very quickly because xxx dealt with the problem i had very quick & was very helpful on the phone to me . took half an hour to sort quite simple issue .advisor would sometimes not reply at all . good service because i could not discuss my plan before the actual upgrade date which is in two days .it would have been better if i were able to well it should have been sorted last time about my refund but today the lady said the last person did it wrong but lady today said she had now done it rive 's i wish all your staff were like him she was really friendly and listened to the problem and helped me great customer service not very helpfull got told one thing then told something diffrent the advisor was friendly helpful informative and actually had a sense of humour ! ! ! very nice to speak to a real person way of replay they were helpful , friendly n polite .i 'm very satisfied with u guys ...unless u change : ) my phone has only just turned back on i have been promised a call back 3 times from a manager and still have n't had one .i am trying to arrange for my faulty phone to be exchanged i have beside each one because i wanted to know how much i owed on my bill 1 this not the first time xxx has suspended service without warning and without good reason .2 service was not fully restored after first call to 191 - i had to make a second call .3 promised callback frrom a 'manager ' still not received over three hours later 5 weeks with no response to a support call .it 's still outstanding !i will be cancelling my contract . because you have good customer service because the guy that i spoke to sounded very polite and friendly .he understood my question and quickly answered and resolved my problem for me . as i like xxx and the people are nice b-) cos i was happy with the service . problem handled v professionally and quickly thank you wanted a new contract and was unable to receive one .staff were friendly though i rated the person i spoke to highly as even when i got disconnected they continued and finished what we had been talking about . all ratings were 10 because everything was resolved quickly and easily . cold transfer from first advisor after explaining my issue had to explain again was at my work issue not resolved these were based on my call today and your price plans advisor was very thorough but still didnt sort the problem good quality resolution very quickly there are a few niggles , but over all good service my call was answered quickly , politely and my querie was dealt with to my satisfaction i was very happy with the advisor and she answered all my questions fully with ease . problem was n't sorted on first call but was on second .helpful , friendly staff , overall was very happy the advisor sympathised with me and although i was n't happy with my bill he explained why and turned my mood around he was very friendly too i like the service u gave my question was answered efficiently . i am a field based person who is very rarely at home my phone is constantly breaking i rang up to ask for a replacement which was granted however i need to exchange instore .to be told i would n't be able to does this .when proved further i was told it is at the managers discretion and was given two numbers all of which have been constantly engaged or do not connect !this highly frustrating and time wasting !ridiculous ! just not happy with one thing of not providing unlimited data while allother network are doing so . because i can .thanks no do n't have time sorry good service and understanding waited 3 days to get web acess but stil very help full ive just switched to xxx frm virgin mobile maybe thats why it took so long but th .ank you 1.agent did not take ownership of my problem 2. could not escalate issue whilst i was on the call 2. advised me that i would receive a call back - i had the same conversation 2 weeks ago and am still waiting for the call ... dear sir / madami recieved several messages from your company with regards to your performance and i decided to give you the relevant ratings that you asked for.many thanks xxxyours sincerelydionne louis x because i was very pleased with how your adviser dealt with my problem . i phoned about a problem which i thought was resolved last month .the advisor told me that they ca n't access the account today .she did n't take any details .she could n't help because the system is down .then i was cut off , and i have n't heard back from anyone . i have been with xxx since first getting a mobile phone and have always been satisfied excellent service good customer service mark was polite and efficient better than the 22 mins i waited on your 08700 no . no i was satisfied that my query was dealt with however that was my second call to rectify the problem . my ratings were based on the fact that while my query was answered , it was n't concluded & he did n't offer me anything free & everyone loves free stuff .. ! the lady i spoke was polite friendly and very helpful call answered quickly , helpful man , good outcome . i am satisfied with the xxx service in general ,but i was hoping for a more positive response to my query , this however was not the fault of your operator but your internet payment system . not that helpful & requested i go into xxx store .felt as if he had limited knowledge . because my problems not been resolved . very polite operator who answered my query i was told that xxx would n't help with my problem .( a txt message fault ) i have since spent an hour reading online and it seems that it is a very common problem with iphones on xxx network .overall i am happy with xxx but very disappointed with how xxx did n't seem remotely interested in helping me on this occasion . good , well trained member of customer services called stephanie in all the years with your selves ive not had reasons 4 lots of complaints ,but when i did they were always delth with effectively . good service call for more info well i was very happy overall , but did when i rated q1 a 7 it was because i wanted data roaming but found it hugely expensive to use in the middle east .the girl was a good listener and definately gave me all the information i required . always help me with any difficulties i have . rude and unhelpful staff well happy with your service and coda phone i 'm very happy with xxx i 've never had any major problems , the guy i spoke to this morning was very helpful and very polite and solved the issue quickly . no clear helpful polite first call was cut off after 1 sentence , i couldnt get back through after 3 attempts despite me having a full signal and i didnt get the 4 digit password i was looking for although i was advised it wasnt needed so hopefully this will be the case when i try to register online . i have not been able to calls since yesterday or today so far .very happy with service good service .... problem resolved i 'm not valued as a customer - you do n't offer me what other networks do because i feel that the xxx phone staff are very polite and sensitive to their customers needs and i can honestly say i am proud to be one of your customers very lovely lady who helped out with my problem !quick and helpful service and never had any problems with the service that you provide i called to pay my bill , but the payment service was not working properly and repeatedly disconnected me .i found this frustrating .i selected an alternative option from the menu and was connected to a representative .she was very helpful and i can have no complaints about the service she provided . wait-time was fast - woman on support fixed blackberry and plan issue immediately . the services was very prompt and friendly she was very friendly and helpful .she also made sure i was happy with everything .plus she spoke english and didnt cut me off : ) overall , my ratings reflect my general satisfaction in the handling of what was a pretty routine enquiry . call handled quickly , professionally and very pleasantly ! person i spoke to was polite , helpful and efficient . xxx person was polite , dealt with my issue very efficiently and in a timely manner to my satisfaction thank you every one in xxx are liars and i dont mean just one out of a bunch i mean every single person that i spoke to over a 7 day period well over 60 staff must be your policy with the public the adviser was really helpful and not his fault .he did well handling it however im frustrated with xxx because they get simple system automation wrong and their advisers have to pick up the pieces from angry customers . 7 good service excellent service main reason is that i have been clarified of my query and have always had very good experience with xxx . good service my problem was resolved completely and with great patience by xxx .thank you . very unhappy with xxx and have been for some months , no issue ever gets addressed properly or by the correct people .it is just one issue after another if i could end all ties with xxx then i would . very pleased with the way they treated me when i was enquiring about my bill . the reason is that i have had to ring u so many times just to sort out problems with my upgrade considering order placed 15 jan 12 though i got passed around a bit i got back online in time to start my working day the lady was very plesent n explaind what 2 do next n fixed my problem very quick the lady i spoke to was very helpful and added things to my contract that will help me in the future thank you so much i have signal problems with my phone both whilst at home and away .the rep was very unhelpful offered no help or solution and i am now waiting for his line manager to call me back .your customer service is poor & at my earliest opportunity i will be leaving xxx . well , i was disconnected without any notice , bill , forewarning .not what i expect of xxx the guy i spoke too was very well spoken and helpful ...he went out of his way and had a nice chit chat about the i phone 4 s i did when i gave them thought could have been offered a better deal than i was been a long and loyal customer . the assistant was not confidant and the problem is still not resolved !i waste my time calling you n following your advice and i 'm gunna have to call again cos the issue is n't fixed ! home service and deficient but could glue been resolved in shop the day before when i returned phone long wait time to get through .once through all was good . my question was answered straight away with no problems and was explained to me so i understood and was sorted within minutes she was polite and solved my problems within a matter of minutes lady on phone was very good and very helpful .i feel that xxx does not work hard enough to help me ensure i am on most efficient tariff . because they are still taking money for a contract thats ended bloody wrong . problem not resolved most unhappy i have a useless phone 10 form sent out did not include transfer to my own name .also need to have details on what effect this will have on upgrade status sorry no more time general satisfaction quick , friendly service . agent was excellent .problem not solved .suspect defective iphone ( but not confirmed ) and so i have to travel 25 miles and queue in a xxx shop to get it checked i need a reliable phone and the iphone is proving not to be the device for me friendy effecient service operator was helpful and was quick to help the service is always bad and the customer reps never listen and are unhelpful .i wish i satyed with orange ! simply because your customer service was absolutely top was very happy with lady i spoke to , very helpful & pleasant i have been waiting 4 a fone 4 nearly 3 weeks and no1 seems to care ! ! ! !and dosent want to help me !and insurance speak to customers really horrible . excellent service and my query was dealt with quickly and efficiently to my satisfaction .very pleased ! i was pleased with the lady on the phone . it took me 4 attempts to resolve my original query due to being given incorrect information by some staff so although i would still recommend you i hold some reservations .i was however extremely happy with the level of service and help i received today by one of your members of staff which resulted in a satisfactory outcome .this person alone restored my faith in your company . because the lady who spoke to me was very nice and helpful and returned money to my account the gentleman i spoke to was very helpful good customer care and attitude good maners helpfull extremely helpful lady at xxx computer server is very slow in which you use thus being placed on hold for an extremely long unnecessary time 0 tha lady was very helpful & friendly x very happy with the quick service i am satisfied with the support and been dealth with with efficiency and very professionally . because i am very unhappy with your accounts dept .i need a customer services dept manager to call me a .s .a.p to discuss my account .not happy our xxx accounts were disconnected earlier today ! ! ! ! ! problem was solved - info good - service was polite and helpful well my complain is abt the xxx service about billing not abt the any advisor as they tried everytime to resolve issue but the thing is system generated bills with lots of errors which is annoying always and it did n't happen once just few times the advisor was very helpful and polite the lady from the call centre sorted my problem brillamtly so i now i 've no worries regarding my account phone answered promptly dealt with quickly and professionaly .all in all v good service . first lady i spoke to was very helpful .second lady was no help at all .no patients and did n't really want to no , my problem is still no solved good efficient response to my query . my dealings with your staff have been excellent in every way , but the reason i have to leave xxx is the poor or often no signal where i live , but xxx services are very good . adviser friendly and helpful and answered my questions after ordering my new phone , and the address being vhanged , i still didnt get my phone after booking the day off work .and now i ,ay have to miss a day tomorrow .quite displeased very helpfully i still ca n't access my internet fully your team were great its just xxx xxx staff are always helpful.you are never made to feel stupid which i am regarding phones .theyare easy to understand and i do not mean that to be racist and when i had problems last month they put credit on my phone and gave me ,advice on saving money by going on the family plan . he was a nice guy and tried very hard to fix a blackberry migration problem . . poor service from xxx clear explanations yes , i am being given the run around on my suresignal order .staff are ok , your systems not . u r very good the young lady was very helpful and answered all my questions .no reason to vote less . i gave top marks because ive always found you good a little pricey i 'm starting to realise in comparison to o2 though .but anyway the customer person was very good & dealt with my query well i found him kind even though i had to push him to be so helpful which was a little degrading on my part & would of preferred not to have to have practically begged but i was glad he was accommodating n did n't leave me asking or rejected i was happy in the 2nd half of the call over all a compromise was met . got the problem sorted straight away been a customer for over 10yrs now with a good service provided the advisor was great , she sounded cheeky cheeky and i should have married her instead of my wife .however , it turns out there 's a fault with my phone not the billing system .xxx for life ! the lady i spoke to was very helpful yes , your signal is **** and you 're staff are pros at bull **** when all i want is a way to resolve a problem .not my fault there are to many people on your network in london very helpful been with you a lot time thank you well i 've been waiting long time to access the internet but as yet it 's still not working hence low scores sorry charlotte was excellent because u charged me 840 pounds for a 420 bill no good service your just the best out there lack of tech info and couldnt deal with request to initiate one net or have rep contact me to resolve problem . employee not completely sure of the details of my package , telling me inconsistent information and if i had not checked my bill i would have been overcharged significantly ! inflexible contract .lack of competitive pricing ! excellent customer advisor - very helpful and knowledgeable . overall in the last 12 months very very unhappy with costs , service and products .! ! w xxx takes a bullying and arrogant approach to it 's customers , and in this case has basically forced through a surcharge , has no regard for the customer experience , and has made changes contrary to what it agreed at contract time .if i had to describe xxx in terms of a person , it would be an arrogant , ignorant , thug. no happy with you operators out come in handerlingmy inquiry i found the advisor to be very friendly , polite and above all helpful , he advised me in a very understandable way , he is a credit to xxx xxx listens to their customers which is a very good thing .also you staff are respectful .they are friendly . the advisor was very knowledgeable , and efficient . issue resolved well .rep extremely difficult to understand .he was not familiar w issue at first but looked into it quickly very helpful member of staff who listened to me to understand my problem rather than just get rid of the call my signal at home still not resolved the problem i have no signal in my flat my post code is ig2 6fh very polite and efficient service thank you the advisor was not helpful at all + was abrupt . good communications solved problems the lady onthe other end of the phone was talking very clearly and explained every thing thoroughly . because i have been waiting a week for a replacement sim card which i now learn was never ordered nor dispatched .so i have not had full use of my phone for a week . helpful sales person who went out of her way to get all answers , made sure i understood and did not leave me on hold for an eternity . helpful but unable to assist with query you asked me to rate the questions from 1 to 10 and that is what i have done i explained my inquiry & the person i spoke to immediatly rectified the situation to my satisfaction . the staff are always friendly helpful and professional especially the ladies with the lovely northern accents ! because i was satisfied with the information & procedure i was given by the member of xxxvone all excellent serivce and understanding of my needs my query was dealt with very efficiently and resolved immediately by an extremely courteous operative i am sick and tired of your poor service after being a loyal customer for so many years .will ensure i write a letter of complaint .look forward to receiving my pac code . helpful guy friendly a d solved my problems efficiently very useful advice on using phones in france .only negative was the long quiet delay while sorting ou the blackberrys . helped me with everything i needed quickly , whilst being friendly great service very polite not been happy with the cost of my bills for over a year !told advisor i did not currently have access to internet to download settings basically said tough , that was the only way they sent them second advisor i got was more helpful basically read me through them and finally the fone i have is horrendous , never keeps up signal , can hardly ever get on line , its not my postcode as partner with same network and can sit phones in same place and mine will not go online , doubt i will be renewing either contract very helpful and friendly 10 no very rude when listening and do n't solve the problem but waste time and money .service is **** plus deals with package . the guy who served me .nima .was excellent and had great knowledge . good , quick answers , friendly person . please phone me . .you have stock of a phone i have waited 2 months for and you seem incapable of sending me one . good customer service but shocking 3g signal , expensive tariff add-ons and international call charges !will be changing network when iphone 5 is out . i cant get any answer as 2 why my dongle will not connect 2 the net unhelpful and not interested in helping or giving any constructive advice on this occasion .this is the 3rd time i have spoken to xxx this year and not been satisfied . my reasons are your easy to talk to nothing seems to be a problem and your always friendly spot on because you are the best pay as you go buisness about the cheapest and the easiest i really like xxx and wish you could do me more deals thankyou answered all my queries .sorted the problem .really helpful .nice to speak to .thankyou . xxx offers a great service and when it works it 's great .when there is a problem for example i had an issue with a bill it was weeks before xxx agrees and resolves the issue it 's quite annoying .so resolving issues is hard work . the staff can be hard work as i am sure xxx train them to be as policy guidelines. i have been with xxx for over ten years did not get a thanks for being a loyal customer or anything very annoying . wouldi recommend xxx well if i was looking today for a phone i would research carefully see a stevenson agent 1st time round said iphone could be repaired beyond 12 months as she had logged it within that time .agent 2 said not as policy has changed . just really pleased with alround service staff polite and helpful phoned to say i was going abroad and was dealt with well and my questions answered helpfully . no i find xxxphone a very good company to deal with . had to ring 3 times to sort out a new pass code as for reason mine had been changed for no reason .the first info given was incomplete .the second resulted in my locking the mail box as my new , unwanted pass code was rejected along with my old one .3rd time help was great but i should not have had the problem in the first place and it should have been sorted first time adviser , was very patient and fully resolved my problem with net connection and i can carry on with my daily plan .thank you . class butt good service the female i spoke with was polite , concise and dealt with my query quickly . fast answer .quick reply - knew exactly where to find answer/info .efficient and polite .native english speaker who was easy to talk to and understood my query no thank you it was solved quickly my problem was not solved and i was moved around by your staff and then plugged up please ring on 01442 833169 @9.00 am tomorrow so this matter can be rectified .psi have been customer of xxx for 20 years this will change unless i get satisfaction mr p. very polite giving me a feeling that my questions were answered with full knowledge of my account and promptly dealt with totaly satisfied with advice and help from operator excellent service staff always polite , helpful and efficient . xxxs poor service to customers phone was answered quickly with a friendly member of staff and she explained everything to me and also followed up with a text giving me the informaion required . my problem was not resolved and i 've been told it might take 24hrs .i got told this over a week ago and nothing happened so let 's wait and see shall we ? ? ? miss sold contract in store . 7 awaiting results to my request 9 satisfied to my demand i thought it was a good service that i received to my enquiry . did not have to wait long to speak to some one , and she gave me answers to my questions . my phone is faulty and should be replaced with a new one as per consumer rights .i was only offered a repair under warranty .i am currently waiting on a call back from a manager on saturday to discuss this but am seriously considering what action i can take to cancel my contract .however the person i actually spoke to was polite and as helpful as she could be under the circumstances . i do not feel i should have to check once u have confirmed by text that the balance does not tally the lad i spooke to wa very courteous and apologetic end poor service all round very poor i did not get the answer that i wanted to my question , but the young lady i spoke to was very helpful and explained everything clearly and in detail .it makes a real change to speak to someone who understands your needs :-) 10 . good prompt resolution to my problem ? 3 replacement phoneds and problem still there .told i need a 4th ! no you said 4 questions q2 was only 7 as i 'm still waiting to see if my issue has been resolved and only time will show that . i was trying to find out if there was anything i could do to reduce the tariff i 'm paying and i was put on hold for so long i had to close the call as i had an appointment elsewhere .so my query has been left unresolved and no one has contacted me again was very satisfied with the repose and quick to deal with my call because i do n't expect to have to go through security bollocks every person i speak to .also , i have paid for insurance and do n't expect to make at least an hours round trip at my time and expense when i have paid for insurance to get my phone fixed . 2 calls , 4 advisors , 1hr 20 mins new dongle & problem still not sorted my problem was resolved efficiently . my phone has no service in my house and no service at my work .xxx have a device to fix this and want me to pay 4 it ?i find this unbelievable .also i now have to pay to receive an invoice !if i done that i would not have any customers left . . ..i am v unhappy xxx customer . helpful with answers to my questions about upgrades he tried his best to please and answered the question to the best of his ability . very easy and quick service had no hazzel ! ! i had to c|ntact yr service as the xxx shop were not able to help me when i asked them .there is always room for improvement ie customers get a text mes when down to the last 5 mins of cal usage and last 5 texts . i thought i was dealt with in a very good manner . not happy about being sent through a third party . it was a good service and helpful . my bill to high and the operator went out of hes way to help thank you im a very happy customer because i was satisfied obviously ! no the gentleman was very helpful and professional your rating scale one to ten ! man l spoke to was very pleasant and helpful so got full marks from me exceptionally good customer service not 100 % confident with service because of known `hacking ` behaviour . everything was resolved in good time with no awkward questions or fuss helpful friendly person on the phone .dealt with quickly and from the uk. im totally unhappy good service your member of staff dealt with my request efficiently , promptly and to my full satisfaction and advised me accurately . spoke to someone quickly , they were able to suggest a solution and as they were nt able to send me the part gave me a quick and suitable alternative with no charge - excellent service generally very impressed by all customer services reps from xxx over the last few weeks . the call was answered quickly , politely & efficiently i got what i was looking for , from the call i was advised by a gareth from your team that as off 22nd january i could hand 28 days notice in to cancel my contract , keep my number and change my sim to payg without incurring a fee !i phoned today to do just that and was informed that i would be charged a fee and could n't cancel until 10th march .to say i 'm disappointed and furious is an understatement , have never had a problem with xxxphone b4 but after this would struggle to recommend to others !i asked the lady whom i spoke with this morning if she could look into this and get back to me , and the reply i got was simply 'gareth should n't have said that and she did n't know why he would of ' as it stands he did say it to me , a long standing customer and that was what i was expecting !like i said b4 disappointed and furious is an extreme understatement ! there is no signal where i am-np7 0lr.i was told that engineers /'tech ' were aware&working on it-on weds ..called again on thurs p.m.&was told tech only just been made aware ,&wld be mon next week before any signal available ..have had to travel 5 miles down the road ,twice daily , to use my phone ..&to provide replies re this survey ! both people were really polite but not robotic .i could understand their speech easily .they were very patient and really knew their stuff .however , the number system is lacking in choices to vet you to the right person .i know xxx would rather do everything via the web but its easier and a who.e lot nicer to speak to someone pleasant who knows their stuff . i wanted to renew my freebee and was told i cant until the 28th feb with this phone i could not speak to your advisor properly the call was cut off and i did not recieve a call back have been a customer who spends loads with you with three contracts and i felt that there was no aspiration to try to keep my business . the service wad good and the assistant was helpful ? good service polite effective i receivedvery good informative customer service . eveything was ok the first lady listened to what i had to say the second one tried to pre guess me reasons cos xxx is a good net work to be with . terrible service as usual , ca n't wait to get out of contract was very happy with xxx customer services av rang a few times n am very happy with service everytime ... thankyou.... because my fone as bin off 4 3days now and am not happy and am thinkin bout changing newtworks because on ova networkks u do n't have this problem . the lady wos very help full i received good service 10 the woman was very helpful and sorted out my problem quickly nope i just like xxx you are all so helpfullyand i have been with xxx for many years because you could n't help i was just given good service and i was dealt with quickly . only 5 given as was disappointed i cud n't achieve what i wanted to service wise . the advisor was polite & helpful . first operator told me what the solution was , then got transferred 3 times , before finding a guy who told me the first operator was wrong , and really tried to solve my problem , giving me a partial solution , but was most helpful and knowledgeable . issue dealt with and resolved promptly and courteously the person i spoke to was very curtious , clear , concise , helpful and had a good customer manner this is the 2nd month in a row where i 've had to ring you regarding i 've charging me on my bill .i spent 39 minutes on the phone trying to explain to the advisor how much i was due to be credited , after explaining it 5 times she finally reached a figure that was acceptable .i then am told that i have to re-apply for my corporate discount , which is absurd , with the reason being i added xxx password to my account .my girlfriend added xxx passport to her account at the same time as me and she had none of these problems so i 'm questioning the validity of what i 'm being told very helpful quick patient assistance i 've been with xxx for 12 years and have always been happy i was told i could upgrade my phone 7th february but when i called the advisor said it had been changed to may so i 'm not happy anymore i asked a question got a friendly answer the lady who took my call was lovely & very helpful & efficient .it was a pleasure dealing with her .thank you . no quick and efficient service person was not helpful just pissed me of more great all round customer care good service and resolved efficiently i always get great service & advice so thax 7 - good service and coverage over years ive been with xxx , i 'd have no problem recommending you ...7 - resolved issue regarding 'free gift txt ' satisfactorily , advised it is genuine ....8 - friendly advisor , spoke clearly , listened to my question , prompt pickup . the gentleman and lady i spoke to were both polite , refreshingly honest and helpful . satisfied gd service + hopefully my requests actioned promptly ive had nothing but problems with this phone i was dealt with by a pleasant competant customer services agent and al agents should b encouraged 2 treat customers in the same way i got cut off 6 times .sent to different departments and my requests were not met you have helped to keep me as a satisfied customer my call was handled effiently ,politly , and the end result was satisfactory .your young lady did handle my call well and did try to help . good clear answers to questions was n't expecting much help but you exceeded my expectations he solved the problem thanks iv been on xxxphone over 7years i have n't had anything new which has interested me to stay on the network .when i have a problem which recently has been happening a lot , my questions do n't seem to have clear enough answers which then leads for me to just give up calling customer service .as iv been a customer for soo long there must be something which is making me still stay on the network . because my bill was so high but the assistant was more than helpful good c.s . the instruction .swere easy to follow .the customer service person was polite and very helpful .especially as i do n't no very much about mobile phones .so 10 was well deserved call handled efficiently , person was very pleasant and helpful and dealt with my questions .shame my home phone provider are n't as helpful . . pls call me for feedback on a week day .thx always fast excellent service after being a loyal business customer for over 5 years with 5 phones , you are willing to do nothing regarding my faulty iphone .i will be ceasing the business contract immediately . the service today was very good , but the service i recieved yesterday from overseas dept .was bad had to call 3 times to talk to 6 people .cut off , promised call back , none .not 1st time happened .people provided misleading info and some very unhelpful !extremely disappointed with xxxphone ! efficient and friendly service i was on hold for 20 minutes and got no response when i was only getting a file checked ! cos ive been with xxx for over a year and cant seem to get better value on my monthly tariff without spending more money . because my phone keeps turning off - it is not functioning properly , the battery dies after very very little use , i tried to pay my bill online 3 or 4 times each time i got a confirmation through confirming it had been paid but it had n't .i would really like issues sorted but they never are .so so many problems with xxx - i will leave as soon as my contracts up and will not recomend anyone . long story to explain on text message help and support was excellent , precise and easy to follow very pleased with customer service have asked for an issue to be sorted for a month now , and have had repeated phonecalls where the xxx rep assured me they had done it , only to have to ring up again and find it was n't done .it 's as if i 've asked for a piece of superman 's cloak . you listened , took action and resolved my problem to my satisfaction .thank you . the reasons being thought i had 18months contract not24 .i contacted u in november2see when i could hav an upgrade and u mentinone march .i also recieved a call last week bout upgrading but the line cut with no contact after .was very eagar2get an i phone .without waitin another5months .the operater was fine as she could only do what info comes up !a little dissapointed atm . because i was satisfied not happy that i was not told i had to pay for the phone . apart from waiting ages 2 get connected 2 customer services person was really helpful well i 2n never get signal at home when i did up to bout 2weeks ago and u never offer free gifts and ur un reliable like i pay to have paper bills sent out and dont receive them and most of the staff are useless and rude when u ring 191 like today when i rang the first time your staff member put phone down on me for no reason coz the service is terible and i will def not be upgrading again your cs operator was polite , knowledgable , helpful & sorted the problem quickly .impressed ! was a clear spoken helpful man the efficient and professional manner with which my query was handled pleasant phone manner and knew what i was on about even when i did n't not a happy customer becouse ive phoned u 3 times today .and lost all my texts and internet .becouse i lost my phone took a long while to get an answer ( more due to time it took to get response from dpd) .had also been told previously to call to cancel once i had consignment number ( again , not stephanie 's fault ) provided the right support when i needed it the most when i lost my phone .excellent service for a long time customer . the lady i spoke to was extremely helpful and explained in detail and was very polite wish everytime i spoke to an operative they were all as good ! ! sent for a new phone was rejected due to not have a 3 month gap from the last one i purchased from you the people did not really answer the questions well and had to call twice . helpful friendly efficient service the assistant was very pleasant and helpful , no issues , was a pleasure speaking with her i have just come home from my apt .in turkey and received a bill for €273 .i âm told this is forroaming fees as the roaming facility was not turned off .i have a turkish phone to use thede so was mortified to recaive this bill when i havent even used it .i would cancel my phone but its under contract but i certainly wont be renewing it . problems with previous calls , unexpected invoice recieved , advisor explained , apologized , and rectified you have mis sold me a product !and you will be reported still waiting for a micro sim card to be sent to me after several call to order one - its 4days now ....will be sending back the phone as its of no use after the hasten trained persuasion to get stuck to yet another 24month contract ! ! ! i have given these rating because all the services were adequate and the agent was friendly enough call me to discuss not sotting here typing for no benefit to me unable to resolve my problem and dissatisfaction with the phone i bought from you last week .c. g. overall i was just pleased yesterday with who i spoke .quick and helpful ! it was good customer service and wanted to help with my queries .very personable incorrect pricing info given out on website , phone and by sms .serious issue .adviser did n't seem very concerned . xxx phone customer service great , in store very disappointing .particularly york branch despite numerous phone calls over 3 days you have still tried delivering one of my phones to the wrong address .it took 3 days to get the other one delivered correctly .pathetic service . i have been very dissapointed with the customer service i have recieved during the recent call i made regarding problems i have been having with my handset , i feel that the young lady who i spoke to was extremly unhelpful and has not resolved any of the problems that i discussed with her . giveing my phone back to you . the woman on the phone was very helpful and polite .and dealt with what i wanted as i wanted . no this is taking longer than you said .1styou over charge me and will not return the money .justtake it of my bill next month .ifi underpayed you and said i will pay you next month you would cut me off and impose court action .youare a big company and i have no way of disputing the out come .the young lady that delt with me was very nice and polite and did all that she could to help.the manager in the xxx basingstoke had intension of returning my money just lied to get me out of the store understood my problem , diagnosed my problem , provided the correct solution , politely and efficiently . service absolutly terrible ! ! problem not resolved ! ! well mannered and very helpful i rang to see if my price plan could be cheaper as i never use 900 minutes but were told no ! ! ! ! friendly and was happy with outcome good service but not perfect because on happy with the way things were sorted for me after buying a new nokia which i had to phone the philipeans to answer questions on how to us it . i assume that these qs refer to my phone call a couple of weeks ago , where the reasons are obvious in my answers .if they refer to today 's call , my ratings would be excellent in all aspects .i hope this is clear .yoursderek norman polite & efficient .:-) service i have not received with issues that have to be resolved chase xxx no response and constant there is nothin ob our system regarding this just that you called not at all happy with xxx very much regret takin contract our again gonna tell friends family to bother with this network and go with another company all i can say is xxx are a joke and cowboys ! ! in short .callum .hold on to him ! very unhappy with total lack of signal at home - no idea when will re-appear ? ! far too long to explain in a text my problem got dealt with quickly . no **** helpful staff but was unable to sort out my query and awaiting call from the business sales team the adviser was knowledgeable and new what they were talking about and went about it , in a professional manner . man at customer service was extremely helpful and efficient .he phoned me on my land line so we could go through a procedure to re -set my texting .this was entirely successful !thankyou ! ! have been served by xxxphone for the past few years and ca n't complain about the service received only thing is that you could look after your long term customers better with incentives for them the person i spoke to was polite helpfully and actually sounded like he was interested and the advice and info he gave was what i was hoping for the representive had a very positive and friendly attitude .and seemed determined to solve my problem . the service i have received has always been first class sorted issue immediately xxx has always help .they always put there custmors first i will be staying with them . i have never had any probem 's alway 's good service disapointed xxx changed upgrades with out letting people know because ya **** . because i called xxx on a qquery that was nothing to do with them and they still helped i have explained them in an email to the ceo of xxx and at length to the people with whom i spoke .in summary , all were unhelpful and disinterested in my problem particulary given that i have been a loyal xxx customer for a very long time you could n't organise an upgrade for me pm we have changed providers first of all i got charged for mbb household that i do n't have and have never had , then secondly i got charged for insurance that i was not meant to have and advisor that i talked to could n't even explain where all these charges coming from and why i was charged for something that i do n't have . wanted a upgrade would not let me got to wait till 25 of this month whats two week no yes for the past 8 months i hav not been able to get online hence not enjoying my freebee rewards considering i 've earnt them but not benefited from them i think its really unfair ! very good adviser know there job well and very pleasant attitude on phone because u asked ! ! questions answered satisfactorily my original emails of problem were not lookd into and the problem is with one of your sights as i had first thought but until last call nobody found that out .i hope the fault is fixd soon by your engineer yes ...i called up today , too see if my upgrade on my phone had been shipped out & was ready for delivery . ! !but no its not in stock so therefore i have to wait longer untill i get my new phone , but last week the young lad who served me , said it would be with me , within 2-3 workin days best service , no no very nice and helpful lady i spoke to , dealt with my issue very quickly , pleasure to deal with her and not a foreign person that i struggle to understand ! the xxx chap was very helpful . not happy with xxx no good helpful sevice thank you ? very friendly staff and problem sorted quickly ; ) i told the adviser the answer ! was passed around lots of times and everyone was helpful coz she was brilliant the adviser was verey helpfull and she solved my problem and deserved 10 all round brendon was very efficient and got straight on the case xxx **** no finally got a satisfactory resolution to a ongoing problem after numerous attempts over a few monthd because as it stands i have two problems that have n't been resolved .i really would like someone to assure me that both matters will be resolved as the first one has been going on since november customer services are excellent . no the man was very friendly i would reccomend xxx because the signal coverage is superior .the sales advisor was pleasant and knowledgable . because it was good no thought it was 3 questions very happy with the service provided .staff were knowledgable and helpful . my contract expires this month i 've been very satisfied with it .the manager of the shop made it easy 4 me 2 have exactly the same again .he was very helpful polite & pleasant had no issues with xxx , always tried to help when i needed it quick service and friendly staff ... assistant very clear , efficient and did what we wanted . very friendly salesman , chatty but efficient , knowledgeable and honest , and all very quick when i was in a rush ! customer services are excellent . had to go to the store 4 times before i could get my upgrade due to customer service and the storenot matching records , we were told one thing from customer service then go to the store and hear another only to be turned away . took a long time !always does but is a nuisance in the extreme .staff great and v efficient and knowledgeable . at cheltenham branch consistant high level from all staff .no pressure , just honest advise with my individual needs from xxx.thankyou. because the chap was very helpful no virtually no waiting time .assistant answered all my questions and was both knowledgeable and polite .nothing was too much trouble it was a seamless service by an extremely helpful well manner member of staff call tim could n't get the phone i wanted except from ordering it online when it was in store because the computers were n't updated 10 yes .the experience was very good all round but i do n't give tens and would n't want you to get complacent and i had to drop a mark or two off because not all of my contacts ' mobile numbers from my old phone transferred over successfully although he did say i could take it back in and he would try again .but i found other ways round it .thank you friendly sales advisor , knew his stuff and i did n't feel pressured . couldnt fault a thing , and told me bout nhs discount excellent service and advice from the staff .they are very busy and cramped but do a good job . speedy , accurate , confident sales advisor amazing really good friendly advice .thank you . the man i had was a generally really nice guy & keep conversation going not part .happy being a mark .no customer focus .no major rewards being linked to xxx just contractual offers .could offer clients minutes or market place items for free etc etc knowledgable , friendly , efficient staff .wellpriced merchandise . felt the question was answered but not explained bye the sales man was good but feel i could of had a better deal as i am a loyal customer but get no extra benefits i was n't really sure on what phones would be best for me or what i was entitled to for my upgrade , james was very helpful , he took his time and explained everything to me .this included discussing my price plan , minutes , what phone would be best etc . he was fantastic . did not feel rushed ' staff all polite and helpful the sales rep was very nice and treated me like she knew me and was very welcome n delt with everything i needed always helpful , very professional . very friendly and helpful .went out of their way to help me and make me feel comfortable with everything . the serivce was really good and the lady who i spoke to was very helpful . becoz iv been charged 30 pence a min for the mins i gone over so its cost me an extra 116 pound this month i dont agree its to much this is the 5th call to resolve my query .still no explanation . the customer service representitive was friendly and extremely helpful ,much better then in store ,will always use the phone service from now on i am happy in general with the 191 adviser except helpful at my final disappointment decision cannot change my mind in choosing another network for future comparison and xxxphone improvement . ten because i like xxx . found difficult understanding accent excellent service over the years my questions were all answered in a very patient manner feel xxx are very expensive , especially as i have been with then for such a long time because he answered my question cause for the first time in the last number of phone calls , i have finally got complete satisfaction .thank u to the girl who dealt with the query . i do n't like the way that an emplyee can register the phone , for them to put the bt wifi on .i should be able to do it from the main account , as its me who 's liable for any bills , not them ...not happy with xxx ... i was satisfied with the process however my query was n't resolved advisor was helpful and friendly but getting through and time for changes to take effect longer than other networks also could have done this online with others did n't seem sure why i had been messages warning me i was going over my data usage limit when he could confirm that i had n't .nor why systems say i used 500mb of data in one day in january - not true ! the adviser handled my call very professionally and resolved my issues almost instantly the adviser was good even though i was not happy with my bill n you could do with a early warning text to say that people are getting near there limit other than that she told me things i did not know because until we get to our destination we do n't know if the service is working good caring service from personable rep well the adviser advised me but most of the information i already knew so my query was n't resolved . given answer but still have problem very polite the person listened to me and then gave me the answer i needed no full resolution was n't possible as she could n't view my recent activity .but did give me follow up advice . the operator was polite helpfull and answered all my questions quickly . assistant clear , understanding and helpful nothing resolved as yetlong time on the phone and could not helpstill awaiting a call to sort my plan outit seems every time i call it 's 50/50 whether i get a good operator or not. i was even told in december i could not upgrade by phone and was virtually told to go away !next salesmen was a gemtoo hit and miss christine robinson based in call centre in cheshire was very friendly , chatty and helpful i did n't find the xxx representative very helpful at all ! ! ! ! ! been wiv u 4 lots of years and really hav no problems 9 times out of 10 happy he was relaxed helpful and ready to solve my problem at all costs because u help me with everything i asked and i understood also had a great telephone manner it was like talking 2a friend because you asked me : ) first person i spoke to wasnt helpful 2nd person i spoke to was very helpful your staff nor bothered i cancelled contract told me to log on to xxx to cancel which i did only to find out the site is down , pretty disgusting really good service but getting bored with you now queries answered with no fuss all good thank you he was very pleasant and talked me through how to do on line ? advisor explained clearly all answers to my questions customer friendly very polite + wel spoken the 2 people who dealt with my query today were very helpful but recently had problems with internet conection and i received very poor service i love xxx x good network and helpfull adviser fine but could n't definately resolve the problem .` thereshould not be a problem ` is not a satisfactory answer when there clearly is a problem !cheers !doug bennett 07843348039 i phoned 191 today and after a long wait eventually got through , i explained my situation to the person and she said because i have a business contract i would have to transferred i agreed to this , when i was transferred the new person said i had been transferred to the wrong department and would have to dial 191 customer services , i did this however after hanging on for about 5 minutes i simply gave up !i am a business man and my time is very important , simply shocking attitude towards your business customers . you are a total rip off company which gives completely misleading information to its clients and your telephone staff ! !where did you get them from , unhelpfulsville , is that a northern town , do n't bother me again , i 'm still licking my wounds from my jan bill , i would n't recommend you to anyone , for example what are you giving me for this time wasting answering your ridiculous texts ?nothing , do one nice fellow who took a while to clock that i was not looking to give him or xxx a hard time for charges ( he seemed a bit suspect at first ) but then helped tremendously with practical help and responded to my needs well . i feel call charges over allowance are extortionate without any warning that limit has been breached .this is very bad for a small business like mines she was very attentive very unsatisfied with xxx to be told that i actually do n't have insurance on my acc , when i webt to a store to give details of my new handset .i will check my bills as i think i am being charged !advisor was excellent though , very pleasant and offered fantastic level of customer service .thank u because xxx are expensive and it is not worth it very good service problem not solved and i was asked to call back in 2 hours . polite , helpful & timely !spot on ! ! great customer service representative ! i gave high rating due to the fact the help provided was right to the point as well as providing more info that could only help in future should there be a next time he went the extra mile to help and was tvery polite and courteous throughout . nice and polite and helpful put my mind at ease very helpfull i have had extremely poor service regarding an upgrade and have spent 9 months trying to resolve this issue - only for it to be wrong a second time round and the compensation of an in car charger and cradle for my iphone 4 that has never been sent .i am disappointed and if someone could call me today i would appreciate it - i am considering leaving xxx . yes he was very polite and friendly which is what i like when speaking to someone over the phone thanks excellent call centre customer service is unfortunately such a rare thing .xxx seem to have got it spot on .friendly , but more importantly genuine .well done :-) thats what i feel excellent service your service is great and yr staff are very helpful and credit my account should the need arise thanks again :-) i 'm very annoyed with xxx for while i been with xxx for years and paying so much money you expect them to help you and be able to resolve any problem , i did n't get that ,its always my fault does n't matter what happen,couple of time there have been mistake made by the adviser in store or on phone but there never did anything about it , my contract ending next month definitely not extending .verydissatisfied each time i called xxx i got diffrent answer from each of the advisers .do n't think this is fair it should be same rules for everyone . i also would like to say that when upgrading or buying a new phone xxx will tell you all sort of things they reassure you that if anything happen to contact then but something happen there is nothing they can do its always been the same .its a shame that when you with one network for such a long time i should be trusting them but i do n't ! i had a problem loading a new debit card to my account and the customer service solved whilst i was on the phone . polite friendly staff .informative . the lady i spoke to was very polite and helpful , thanks x xxx phone provide better service . .and customer service much experienced staff i have rated 10 throughout because the issue risen in the phone all was completely resolved .the advisors that dealt with my issue were incredibly empathetic and i am very pleased with the results .thank you no service , no signal , rude customer service .the list is endless ! ! this rating had no bearing on the fact i work for xxx she was very polite even had a chat with me which was nice a++ + + let 's hope they do n't cotton on about the fireworks awesome job have a good one general service poor , initial call did not get phone call back as promised , then after i called back did not get level of service i expect .have an issue with my phone , which i was told has been caused by liquid damage ( i can rule this out ) and when i asked to be passed to my business care team i was left waiting for 6 mins and then cut off .a very unhappy customer and will be reviewing the contract at the earliest opportunity - not that i 'm sure xxx will care ! ! its ridiculous , problem phone wont call international numbers , confirmed no barr on account , recommend solution is switch off phone for at least 5mins .so from being unable to make a call its unable to use phone at all .oh and still does n't work .its certainly not a service i would pay for , you should get in touch with the account holder to arrange some form of compensation at the very least .have a nice day abs no help whatsoever good service and providing solution excellent telephone manner it 's taken three months so far to get an unlock code for my phone and the problem is still not resolved .whenever i call i have to explain the problem from scratch several times over as i am bounced from one department to another .finally , your staff will not provide their surnames and do not call back when they say they are going to . they was simply very helpful yr rep was very good this time but in the past ive had problems with xxxphone i had to ask 5 time s for a paper bill to carry on with xxxphone it got to the stage i was looking at other networks your customer service girl in warrington was exceptional , processed my query quickly and made $ e feel like a valued customer the xxx website was not co-operating ( not for the first time ) and that is obviously beyond the control of the person i spoke to , who was as helpful as he could be . excellent service provided first girl i spoke to was lovely she put me through to technical team who just told me to call back in a few hours questions were answered professionally 10 but i still dont have the code to grow my points by text because the person that dealt with me earlier today could not hav been anymore helpfull dealt with promptly and appropriately 10 i think that with the profits you make you could give your customers a better deal the last girl that dealt with me was very good and helped me to resolve my problems . they where good i just rate xxx is quite rubbish with contracts and pricing helpful did n't find your company very helpfully and it takes to long to get a situation resolved because of letters that i recieved telling me i was to have my information sent to a credit agency as a bad credit & saying i had to pay a outstanding balance in full ! ! ! ! ! ! ! ! ! ! because i wasted 17 minutes 41 seconds getting absolutely no help whatsoever ! ! n/a would like someone in xxx to take ownership of the problem i 've had since oct 2011 and get it resolved its causing me major problems ! ! ! he fixed my issue in one go for a change ! i thought the adviser was good although hard to hear and understand sometimes .the support from xxxphone was good but in reality the final outcome from htc was disappointing and i am no better off from when i originally phoned you .nothing has been rectified and what can be i have to implement myself ! i spent 45 mins with your business deal rep on telephone while i walked on line to get my deal - this was on the 15th dec 2011 - sim card would be at my address to pick up on 21th dec - it did not arrive , a text message left some message that was no use to me .i went off for 2 weeks holiday without my iphone - poor show - called you rep (5th jan ) & arranged for sim card del by 13th jan to my address - it arrived & on the 14th jan it was installed ( at apple store ) - on around 25th jan i printed the 1st bill from net to find that i need the company name on the bill - past 7 days i spoke to 7 reps with mixed results - today made progress , but have yet to print properbill - ashi chand my problem was solved good service and nice polite staff it cost me money to be given no help while it seems my problem was your systems fault and my dongle works ok now .still loyal to xxxphone so try harder . the advisor was helpful but the reason i was calling was because of a very high phone bill - this was not resolved , and i 'm not happy with the high charges for using my phone abroad . the man i spoke to was very good , he dealt with my problem quickly and i was very satisfied , i gave a 7 for the 1st question as it 's difficult for me to receive a full signal i'n my work department and other places i lost my phone and i was given the wrong phone from the insurance .making me waist a lot of time and work . there was a mess with delivery of my newly upgraded iphone 3g s(a1303 ) really help full adviser love xxx always been with them .would have liked to have been told that they would take 3 months line rental all at once rather than having to find out when 100 pounds comes out if my bank . polite prompt and friendly service .also gave extra helpful advice .good job . the advisor was very helpfull ,polite , he helped with my needs an got then sorted out straight away an explained everything to me clearly ,very happy customer indeed ! because there were no problems from start to finish i had a question that was answered efficiently , the mannerism was polite and informative throughout .i had all parts of the experience explained cos auto payment is a joke see previous text you give a very good service .and a helpful one no written confirmation provided as promised .no apology for your error was easy and quick not sent from person to person all done by one member of staff unhelpful n ignorant attitude . good service solved the problem in seconds . the young man was extremely helpful , polite and answered all my questions and provided the services that i required very efficiently relative to expectations the advisor was a lovely chap ! first operator not very good second excellent good service but i still have outstanding issue too long to explain in a txt i had some problems re freebees ,and first contact helped me well . i cancelled freebees ,then top-up over phone which went wrong .sotried again .successfulbut it doubled payment .nextcontact hung-up ,then next contact sorted it for me . ! the people i spoke to this morning were very good .... however the system you at xxx use is garbage an extends call time quite a lot ...... my ratings were ten and am satisfied cheers xxx are very helpful and good network and i would reccomend it to more people am satisfied as my sim was activated that 's 4 questions poor customer service again .xxx have more bad advisors than good .the good ones should be training theoir colleagues .really let down good company the order was put through quickly , phone was answered quickly , i was very happy with the service received it was prompt and clear and helpful .the adviser was very helpful and polite . because i kept getting passed around to different departments and then told it has to be done on the website .then i try on the website for it to have an error occur excellent polite service because you asked did not know what was doing put on hold too many times because you asked me to rate you .and my problem seams to be solved .until now .let 's wait and see what 's in a week .could you please stop texting me now as i have work to do .thank you . no help at all very profesionl & curtious i a8ked two simple questions and i was passed from one operator to another five times and it took 50 minutes to get answers . . had enough switching to 02 very soon . easy to speak to and help me with wot aye asked he has to wait for the billing screen to load .that took some time unhelpful does n't come close we were told the mast is out at hopes green and service may take up to five daysit 's just unconvinient that we have all calls going straight to voicemail because i still have the same problem after speaking with 5 people on 5 separate calls ! ! i was understood in the way i should be . .by the customer service clark namely noami . i wud like 2 speak 2 someone in person 4 my answers thank u 10 the guy was friendly and helpfulunlike previous experiences with xxx your agent was very helpful , you sorted out the problem with my phone and your advisor was very polite , patient and helpful .regards derek i have been trying to connect my blackberry to my email for weeks without success .just one phone call , albeit very circuitous to get to the right person , led to a swift , curteous and cheerful resolution of the problem the service provided feels to be limited to the bear essential and does make me feel that the utmost effort has been attained . you are joking good service provided by rep and thanks for looking after the customer the problem i had with my fone got sorted and now its working : ) the advisor gave me incorrect advice . adviser took around 4 mins to find how much it would be for an upgrade on minutes .he also made the comment that i had made l i think xxx is quite expensive so i would recommend it .i got my questions answered .the advisor kept whiseling on the phone i would rather not thanks happy with service the signal service , from xxx at the moment is terrible , my phone drops calls 75 % of the time , and the line quality is very bad ... i 've been with you for many years and this is by far the worst it has ever been . . i was v pleased with the service my query was dealt with efficiently and i was given a promotional offer for setting up international text messages . moved between dept on 3 occ my reasons i would highly recomend vodofone 2 anyone good customer service . your operative was polite , but xxx has still not sorted out a simple issue after a month .i have already made a formal complaint . very helpfull and understanding i ask a question about my bill and was given an honest quick answer . i should have get the resolution via email today .but i have n't received it .also i have been transferred 3 times and had to start explaining what is about all over with each person i got delighted with service because you were alright because i came out the shop with exactly what i needed due to the girl in the shop and the bloke i spoke to on the phone whilst in the shop . questions answered i was shocked when all credit got finish beceause i do not have enough money i wo n't promote xxx ever again , but the staff today was a pro and very good looked into my problem and sorted it ! i have a problem that has taken 2 weeks to deal with and is totally not my fault , which i am getting no where with , i also was told i would get a phone call today at 12 from a manager i spoke to last night and i have n't received said phone call even after twice ringing to get through to him . the xxx advise was very clear and informative .she answered my query very promptly and also gave sound advise . xxx the best choice ! satisfactory yes . i am only asking for a copy of my statement to be sent to my registered address .the security procedures for this simple task are ludicrous .name , address check , security questions ? really ?this is counter productive behaviour always very helpful with any questions i may have rakesh actually made an effort to resolve the problem of xxx 's making .and he called back after an unhappy solution was found with a better solution that pleased me . no my original query was dealt with appropriately but an additional query came up and there seemed to be no effort put into dealing with it .i 'm not sure whether this is just a fault with the advisor or more a fault with xxxs system i was very happy with the service i got it was what i was rating and thought about for the questions not realy ! ! the problems i had were dealt with straight away , the advisor i spoke to was very helpful and helped me to understand my mobile better and discussed how to get better deals on topping up .a was very pleased with how quickly and simple my problems with mobile were solved . 10 my problem was not resolved i have already adviser was polite and patient and fixed the issue perfectly been loyal for 10 years , was nice to finally speak to somebody who did n't sound like they were reading from a script . very pleased with level of service xxx has not been good as of late , i consider leaving as they do n't care about customers and i 've had a range of bad experiences that have been dealt with inadequately , thankfully this adviser was polite , friendly & helpful . xxx website is terrible .had several problems when trying to top up , once resulting in monies being taken from bank account without authority and refusal to refund it .trying to speak to someone difficult and costly - why should i be charged 25p to speak to an advisor to sort a problem created by your website !seriously thinking about switching to o2 as long as i get to keep number . 1 : we could not lo in to check our bill , we were to wait for 2 hours and log in .we are now logged in , but ca n't access our bill .why not post a message and let your customers know there is a problem .2. my wife inadvertently forgot to log on her freedom freebie package , rather than helping by expaining what went wrong ,and tell her how to do it correctly .the customer advisor did apologise and said is there anything else i can help you with ? very helpfull good customer service and very friendly i have spoken to xxx several times over last 2 weeks due to lack of signal had no signal at all .not very impressed with help received .today the adviser was very helpful your agents lack of knowledge on company policy i did not get good advice on my options and when asked for further clarification i had the same information repeated .temptedto look at options elsewhere . happy with service advisor was very helpful and resolved my problem . yeah , although i did n't get the deal i wanted i was treated professionally . nice person , but not able to sort out problem straight away - waiting for callback 8 spoke and passed to 3 x different people .last person was switched on and knew what he was talking about and helped me out with my problem problem solved quickly and with no fuss . the lady i spoke to was very polite , friendly and answered all of my questions there was nothing wrong with re service no issues at all got the answers i needed an the lady i spoke to was very polite to shop assistance was great but your call centre is rubbish as they could not sort anything out always been with xxxphone ever even thought bout changing network x when ever i hav had problems they hav always sorted it out 4 me always very helpful an so polite when speaking to me x always recommend xxxphone to my friends an family will continue to stay wiv xxxphone so thank u that why hav givin a 10 for my ratings it was dealt quick and efficiently also friendly because they are so friendly and helpful x great customer service the man went out of his way to.helpme and i really appriciate it thankyou professional .polite and easy to understand i wish to upgrade on my account and spoke to a buffoon on mon who said he wud ring me back still waiting rang xxx today very helpful as usual but cant deal with me as my account is now handled by buffoons inc velocity or whatever so i am in limbo as no one can help me fraudulent activity taking place on my name , due to your error .your company and customer service representatives not willing to help or take ownership i have because i never have a problem with xxx , it does excaulty what its ment to and if i do ever have to speak to someone its sorted straight away and im spoke to nicely i have been with u xxx for 10years .and i david shellam like ur network but i have had sum probs with u from a bill on the 30 dec 2011 . great service good service this time my phone was playing up and i could not get any internet service or blackberry service , i tryed the usual battery out trick but did n't work spoke to the very nice women over the phone and she told me wat to do and was very help ful information sent to fix problem i could n't do so i just took sim out and rebooted my phone very good customer service as i work in customer services myself and felt the advisor had very good skills . could n't understand a word the operator was sayin 2 me ....i kept askin 4 a reason y he was suggestin the things he suggested and he cudnt anserw mw although issue was not resolved and advisor released the call i feel the service provided was good !and i was told concisely how to resolve the issue ! you cost too much i can spend 1.25 just on a fone call to last about 30 seconds everything was great , the advisor paul was great he explained everything to me clearly and helped with the query the service is excellent , both on the helpline and more importantly , in the shop . reflective of service . general all round i have indicated in the pass my knowledge with computers is very limited plus with my work programe working away can be very awkward so for these reasons again i can only award your company a 0 and to ask for a paper copy of my bill with a charge i feel very unfair as your company in the past has called me a value customer very satisfied with the outcome and found the person i spoke to very helpful . yes u was very helpfull and sorted the problem straight away excellent custodes service from lewis .achieved what i called for quickly and efficiently i have been with xxx for a couple of years and i 've always been happy with how i get treated .the advisor was very clear and she made me feel comfortable with my request . not happy with changes in criteria for upgrade was very helpfull thank u xxxphone broke the terms of the contract and are trying to hold on to it .i will now be reporting this company to ofcom as i think xxxphone is a complete disgrace . i had 3 different questions and she answered all 3. it is my sisters account , which i manage for her as she has cancer .you have helped more than could be expected .you should be proud of the customer service customer service you provide . had a problem + it was sorted satisfactopry the customer service adviser is/has done everything in their power to help me but my query is still pending . so ? the adviser did n't advise he just pass the buck blaming blackberry for my faulty phone .poor customer service .i 'm now looking to change my server bad t 's and c 's for customer as per usual with over large institutions like yourself my net work has always been xxx no complaints so far been pleased cos my call lasted over 20mins being the first few mins getting no where i 'm pleased that my query had been resolved they sorted my problem v.very quick . overall very happy although it took an age to get through the ivr the customer service gave me the correct answer to my querie i just got a good service good service it would of been 10 but was told the up date i needed has to be done manually so i have got to make a special trip to town .it car`nt be done over the phone . good service craig who i spoke to found the best price plan for me .thank you i am yet to receive the goods so why would i be satiafied , especially when they were sent to the wrong address and recently my phone crashed and all contacts had to be wiped . the assistant was not helpful in resolving my issue .every time i call there is a different requirement i need to meet in terms of what you need to do to organise a replacement .i 'm sure you wo n't do anything but i am very very unhappy question 1 - sometimes my signal goes and does n't come back for a while and i find it annoying when i 'm talking . question 2 - i asked for a itemised bill and it was dealt with in a professional manner and it was explained carefully . question 3 - i believe the adviser acted professional and ensured my query was dealt with immediately . vocative service is the worst ever my problem was not really resolved at all and was left to think you are not particularly bothered by our custom . helpful and friendly good quick and pleasant response dealing with the question just want june to hurry up so i can find a new server had to chase email prom he was extremely helpful , knew what he was talking about and said phones will be with us in the friday - great service and just what i wanted . the-question was answered quickly and seems to have solved the problem her general lack of knowledge and not giving any resolution to the problem the advsior understood the problem was sympathetic and resolved it in a considerate way the guy i dealt with was pleasant , helpful and knew what he was doing .10/10 n i find xxx very good no 3g signal at all at home call was dell with very well poor service so unprofessional and just palm people it took three week to get a answers staff member dealt with my query in n efficient and friendly manner i work for xxx because the person was very unhelpful nice service with patience .however , could be more efficient . i was not kept waiting , the rep was friendly and knowledgeable .also my issue was promptly addressed the person i spoke to very quickly resolved my problem efficient help solved the problem quickly . advisor was excellent and helped me out , good service no problems , but we could do with new phones adviser was very polite , knowledgeable and efficient . because of how helpful u were .and the quickness of getting my fone working again . dealt with politely and quickly because he was extremely helpful and pleasent satisfied with overall services from xxx . very helpful plain speaking guy . cause they was very helpfully and it was nice too talk to sumone because i dont get out much nobody knew what dept did what it was if they were pushing me in any direction rather than sort out the problem . polite , knowledgable staff who solved my problem . the advisor was very polite and helpful , he dealt with my query quickly and efficiently , and resolved the problem dealt with swiftly and pleasantly and both the young gentlemen were very helpful .keep up the good work : ) the advisor on the phone was great ! !she was helpful and did what was necessary to resolve my requests , she was polite and we had a chit chat about jeremy kyle aswell as it was my day off and that 's the only rubbish that was on the tv at the time ! !she deserves a big thank you for making my day and recognition for a job well done ! ! chris thompson , loyal xxx business customer ! ! the person i spoke to was informative but did n't sound to enthusiastic to help and made me repeat things like he was listening . seems to be better deals at the min for price plans with other company 's .had an unexpected bill which i ca n't explain and not happy about ! the lady on the phone was very polite and helpful unlike some of the phone staff , although she could not solve my problem she advised me on what to do next .thankyou coz ur customer service is fantastic agent was very helpfull your service is poor , your staff mainly disinterested and you do n't appear to want to help , just collect money very helpful operator sorted out my query even rang back with extra info . they are based on my experience with other firms offering similar services and so i have assessed your service against the likes of bt / lloyds tsb / barclays / orange a uk call centre is essential fantastic customer service .very helpful .phoned back when said they would .credit to xxx 5 weeks wait for phone simple efficient and friendly ! very prompt efficient answers . i have been with xxxphone for many years ... i have recommended it for my firms and i use it personally .i put the blackberry in to be repaired last oct. 2011 and i cannot get an answer what has happened to it ... i have since bought another bb , as i need it for work ...the one i put in has since been discontinued so `if ` it ever comes back , may be pointless ....also , i cannot contact the cirencester xxx branch to talk to them , i have to drive there , as everything is centralised and you cannot call them ....service basically sucks .........sorry , you asked . just really satisfied sorted my enquiry quickly and to my satisfaction . i love xxxs continued great service . i called to find out why the email accounts would receive emails but not send them .they put me through to a tech , who asked me to delete my accounts and set them up again .it did n't work .i finally reset the account configuration manually , and it works fine .the system setup tool does not work properly .it was a bt email account .my outlook gave me the clues to get it right .i pity the non - technical users who have to ask for help ! because he fixed my problem straight away and knew the workings ov my handset .thank you good friendly and efficient service and an apology for the small inconvenience i had helpful polite very efficient technician dealt with my query . excellent servlce the first operator could not find my nearest xxx shop to where i live , the third operator was helpfull but did not get back to me with details of where to return my handset . the adviser i spoke with explained everything and dealt with it great , my rating of 7 was because i have never had as much hassle before with an upgrade , i also think xxx should look at the way these orders are handled , why is it different upgrading instore than online when its the same company ?its really silly and also costing the company money which in these hard times you think they would try and save costs and also customers . i would give a 10 for every question but with xxx the only downside is when u get ur fone switched of due to paying ur bill late you ca n't even phone customer services for any reason at all my friends and family was not workin and the man said it would b done and back on in couple of mins and ova a hour later it stil is not but the man was polite this issue has been ongoing for 3 months .everyone i speak to is very helpful but it never seems to be resolved . call was handled very well all questions answered by call handler who was polite and friendly . disappointing that a world wide company ca n't work internationally with an ipad & the fact you have giving contradictory information all resolved quickly and efficiently the problems not solved first rule of customer service : apologise for what has gone wrong .secondly , have a strategy for putting it right .you should have contacts with other telco companies and a dedicated police contact in place .do n't expect the customer to fix the problem .telling me to google my local police station is laughable . excellent advisor but wo n't know for a while whether or not it has worked and i wont get anymore nuisance calls from those numbers . friendly , helpful , thorough rep you did n't solve my problem ? quick & easy with no hassle i was really pleased with everything .the lady was extremely pleasant and helpful .and resolved my query within minutes .xx my query was not solved because i cannot believe that a large company have been completely incompetent ! they were able to answer my questions and happy to help i was expecting a call back had no call back and my problem still is n't resolved did n't help with query good service thank you please see individual text messages as reason were given there ! good service poor response xxx 's offer is nowhere near as competitive as the local providers will be signing up with airtell because hopefully the issues with my account have been resolved and all problems sorted . too long to explain on awful rental phone which i have to use because you failed to deliver my phone .feel free to call no the advisor was friendly with a british accent so there was no communication problem .a solution was obtained quickly .what was a negative situation was treated with helpful courtesy . 0 very friendly and helpful thanks . because every single member of your team a faultless , they r ever so helpfull and nothing is to much trouble for them : ) **** it was quick efficient and informative call answered in seconds and query answered straight away . got everything sorted that needed sorting , very happy with the service . the service was excellent and efficient ! no service in many parts of the country , phones been on the blink for months now you did not want to know xxxphone are always helpfull the advisor was very helpful and informed me of the problem .howeveri still have no internet connection . sorted out enquiry quickly and efficiently first time . xxx has always been the preferred network for me very helpful and knowledgable and friendly .and i wasnt on hold 4ever !thank u . excellent service and getting to talk to somebody straighjt awauy really helps . i should n't have had to call for the issue i wanted rectifying and thus that is why i am not satisfied with the xxx experience 8 its a problem that has been on going for about four months and it still unresolved . treated polite and plesant because my bill was three times as much as per month and he has put me on a better price plan to help with my next bills excellent customer service concise and accurate information i wanted to becsuse i think its a good service and thay always ring back when i ask pluss very polite x this person was very polite to me on the phone and gave me advise to return to shop which i did the operator was chatting to a colleague when she picked up my call which i could hear and then she sounded totally disinterested and a little annoyed that i had interrupted .i explained that i was having problems registering a sure signal on the internet as the site was being updated .although my phone is a partner phone on my partners account she said that she could n't help and i would have to wait til my partner could call and that it would definitely take a further 24 hours to get it up and running anyway .as it had already taken over a year and a faulty box i was pretty unhappy with the whole service ! very happy with the service . the girl was helpful and polite x i have been a customer to xxx since 2009 .my upgrade is very soon .customer care team did not provide me with any setisfectory answer .therefore , i had to give such low ratings . the lady i spoke to dealt with everything perfectly well .you cannot ask for any more than that can you needed settings for a change of phone , but being told i was not the main account holder that it was not possible .felt slightly as though i was being accused of stealing the sim .why do you need to be an account holder to recieve phone settings ?bradley cole . the advisor was really friendly and helpful hence the 10/10 . my problem was solved fast , would of given a 10 if the employee had of done it for me rather then me typing and doing it all myself he called me back i have requested my pac code as i am thinking of leaving .you ca n't offer me a good deal the lady i spoke to was very patient and tried to help .i am a pensioner and so it makes such a difference when people are more helpful .i find your people do try to help .thank you .hope i get as much help from blackberry ! 1 .i have not received reward codes for 60 pounds worth of credit 2. i was cut off 3 times when calling 191 today costing me 75p and 3. i was n't credited 5 ponds i put on 2 weeks ago advisor very pleasant and helpful the lady was very helpful and polite i got cut off before i spoke to anybody quick connection & response to my bill being paid your operative was very clear and precise . because im happy with xxx . query answered , polite and helpful rep for the score of 5 , i would not have 'd call you if my request of 16 dec had been actioned .:-@ .tom sorted it out . had to make a few calls to resolve the issue she was mint no service at all ! the adviser was able to deal with my query very efficently and was very helpful help full ,phone cut off before conversationhad finished while on hold nice person polite efficient easy to understand the main adviser was great but tech man not very helpful i have been with xxx for a very long time and have always had first class service and as a result have got 3 contracts for my children as well and i have to say the xxx service team that i have dealt with have been superb so i hope to stay with xxx for many years to come . your colleague did her best given the restrictions placed upon her by the structure of your operation .i 'm sure you are able to access the log of the call , because you are simply ` the best ` 8 the adviser was very helpful and very satisfied .: ) no complaints have been with xxx for over 25 years and customer service has always tried to resolve any issues or problems asap .staff in shops helpful too , especially shop at fort kinnaird park edinburgh . i am still unable too received and send pictures !after 2 phone calls this week ! very good customer service i was transferd to five differnt people before finaly somone could answer my question i was also put on hold for 10 mins ! no one has confirmed my reqest , this been ongoing since 14 th jan did n't really solve the problem just gave money back for this month and yet i do n't understand what is causing my usage to be so high that is question 4 - you said 3 questions can not fualt xxxphoen hence why i have been with u over the years there is always room for improvement i wud tell a friend as xxx has very gud benefits and packages as for help wen u call its not always gud as u get told things that dont always help and then get transfered to someone else they dont know but over all i really enjoy being wiv xxx jus need to improve on the customer service alot more activated my phone and helped me with configuring device excellent friendly service from the lady i did not phone any adviser my qustions where answered fully and you sorted my requests very promtley and where very helpful long time customer , rang you to talk about my bill as my wife has had a stroke and have had to give up work to care for her .i ca n't afford cancelation fee but as always your staff were polite but said nothing else can be done customer service is good in the store as well as on the phone .all my qs , queries etc are always answered and dealt with very professionally and as quick as technology allows .they are always friendly and are good at their jobs . cos' the quality of service to me is very good . i am going through a divorce , dont see my children anymore because of this , asked you to cancel their sims ending in 516 and 413 , you refused .asked for an upgrade , you refused .asked to terminate my contract and you tell me 100 pounds .i have been a loyal customer to xxx for 3 plus years , always paid my bill on time and quite frankly i am disgusted and will pay the 100 pounds cancellation just so i do not have to deal with xxx again .i will not be recommending xxx to anyone else . helpfully an friendly advisor how dealt with my query very well reasons is i am not able to receive any call since morning and this is business phone how i can survive like this lady was very helpful and listened and the matter was resolved was good clear comunication i 've been with xxxphone 20 years .i get treated like i 've been there 2 years . .last call i spoke to 4 different people during a 40 minute call ....all i want is an upgrade ! neither advisor or team leader could help been wd xxx for 2 years had no trouble of any kind , advisor was helpful n resolved my query there n then .did n't have to wait for advisor to pick my call but in these 2 years i had to wait for good few mins , xxx needs to focus on that .thanks i got all the information i needed and sorting the problems i had aswell . yes ! ! ! in my view i have an account with xxx and wish to up date one of my phones i would expect xxx to be able to take on that task rather than just give me a phone number of a third party who apparently is charge of managing my account .who then promptly tell me they have n't got any information about my company .please advise ! ! ! it was a simple query answered straight away because i was telling them about the phone blackberry were i got from irvine and the phone keeps on wearing away and when i phoned they were like we are not responsible for this i 'm not happy so what should i do ? frustration at the automated service ! my queries were effectively dealt with . because the person sorted my issue on first point of contact .and a very good attitude .great member of ur team no because u listen to ur customer ,s ur not abrupt and u help where ever possible.and ur friendly thats why ive been with u for at lease 15yrs. was very helpfull in every way you are the worst mobile phone network provider i have come across . . finding out after i had indicated i wanted to leave and asking if i needed to write and you lot saying no need you have made a note on the computer i am now told i needed to write and have been charged another extortionate months bill . .while being charged to be with orange . . robbing **** i will never come back to you i should have learnt after single point. .i will never recommend you . . hope you go bust . satisfied with the service their was a few difficulties at first because language barrier but the reason for rating the gentleman highly is b/cause the perseverance and language barrier overcome he talked me through every setting and everything sorted out i was able to retreive all photos etc that i was having trouble with but one thing stood out he give me courtesy call 2c if everything was ok and that i was satisfied n asked me if he could help me with anything else .luverly thnxalot brenda scates . dismissive uncaring attitude .refusalto let me speak to a supervisor....recurring problem not solved ...mis sold originally ....no service . . only smug rudeness ... faceless vacuous company as this texting nonsense personifies ! ! ! ! gave high ratings for good service problem with my phone not resolved because the advisor answered my questions and was very helpful . my call was answered very well & i was listened 2 thanx always good , polite and informed advisors .never not had a problem resolved quickly with xxx x the lady i spoke to answered my question quickly and straight forwardly and was very nice to talk to . bit of a short shrift answer .got new software ( from nokia , not xxx ) , but no attempt to find out why i needed it .took long time to upgrade , but problem has not been resolved . 1 - 10 overall great .got straight through to someone who could help2 - 7 the solution was n't a complete fix so i will need to pop into a store3 - 10 great operative .polite and professional the phone call was very quick and my problem was sorted very easily i did have to hold twice and spoke to 3 people but they were very pleasant terrible customer service policy in this case .hugely unsatisfactory resolution of my query .lack of support for a loyal , high paying customer , amongst others . we were dealt with promptly and spoken to in a normal understandable way ! communication and understanding was excellent thankyou xxx quick service because everything went very smoothly and friendly and the english was clear and precise i am sick of getting charged for things i did not an do not know how to use i got exactly wot i wanted , and the service was very good . i wanted some post sales help re setting up my new ipad / syncing my emails , calendar and contacts from my phone .simple request - not so easily fulfilled ?feel frustrated and let down and now have a product i may not be able to use to the full and for the purpose i wanted . waiting 4 two paper bills u said u would send me l sent u many text keep plus letter from you to continue paper bills no overall very good service , but because of the three day delay to my order i was a little let down i made a 4min call and it took 4sounds of my credit and a txt i received 2.50 got took off and was n't resolved was told to phone back still has n't been resolved 13 year a have been a customer and if a foot get a refund iam moving networks and u 'd man that took my call sounded he needed cheering up a felt uncomfortable sorry no simply because i could not of asked for better or more assistance than i was given . coz they .been rout .and not help ful at all l ive had continual recent problems witi my mobile broadband was told couldnt deal with it as system being tpdated and refused call back i thought that the problem had been solved but now it has started to go wrong again and we cant make calls again best mobile company no not happy with xxxphone been good customer with three contracts will be leaveing asap because it was fast and efficient went thru to wrong dept at first but advisor immediately put me thru to correct dept whose advisor answered my querie to the fullest , perfect customer service thanks the service and general concept of customer service is unbelievable i would appreciate a call from some one because when i done an update now my emails wo n't work when i phoned customer service the man i delt with could help me out one bit i want away from xxx as quick as i can that is a fourth question are you stupid or trying to trick me i got what i wanted but i had to explain myself 3 times to 3 dif people .other than that im very happy . the call was handled swiftly and in a friendly manner although it did take some time 2 get 2 an operator well the computer on 191 told me that i can have a upgrade this saturday ( 11february ) but the nice lady told me it would n't be till next march .am confused because i 'm always having problems with billings ? absolutely no technical back-up to my problems the lady was very helpfull .shewas the best xxx rep i have spoken to.x the lady i spoke to today was great she helped me straight away she is werth he wait in gold bless her i wish everyone i have to speak to was that helpful all i can say about her is brill quick and easy nice efficient lady and all info was to hand and correct and quick to get thru .ta xxx in general is ok but obviously certain staff members can let it down .however my experience today was fine . very happy with xxxphone the advisor i spoke to sorted out the problems i had quickly and efficiently after a long battle with lots of people in egyptian call centres i finally spoke to abbey who understood me and fingers crossed has resolved the situation . . . .at last as usual very satisfied with the customer support provided from the xxx staff xxx are always polite and helpful thats why i continue to stay with you very good customer service agreed with what i said and acted upon it we got what was wanted from the conversation rapidly and at modest cost took 2 long hanging on polite staff , resolved all my issues in the one call the lady was nice and freindly service ok its the iphone so its try one thing and see if that works . certainly , no desire to retain my custom .i have 3 phones on the acc .no loyalty incentive .just reading straight from the computer screen .no comparison given against other operators .i deal given is n't even close to your competitors .quotes given were misleading always exc vat .this wasnt shared until i queried it .no impressed just another statistic .i am likely to close the acc as and when . because when i asked about problem with i phone witch i may say i pay a monthly subscription to xxxphone i was told to go to a apple store i rang you before i decided what to do about wether to leave xxx or not and after the call you never tried to offer me any reason to stay with your company so ended one contract and will be ending the other shortly because all u have done is ripe me off time after time i was impressed with speed and professionilsm of the advisor . well spoken and very polite and helpfull very friendly and efficient .dealt with quickly and easily .also extremely polite lady i spoke to was excellent and resolved problem instantly .xxx is only as good as the staff representing you and she was excellent all round .please pass on my praise .thanks . was trying to explain about friends and family but to me the person was not listening to how i was trying to ex plain i rang today to ask for an upgrade , as my current contract phone has broken and you have given me an expensive quote to repair it .i was told that i did not qualify for an upgrade until june .i asked that because i am a long standing customer and that i cannot afford to pay for the repair whether an exception could be made .i was told no .you have now quoted me an amount to terminate the contract early , so that i can move my number to an alternative provider .i am very surprised and disappointed at this extremely poor customer service particularly considering the length of time i have been a customer with you . enquiry sorted out immediately call centre representative not interested in resolving my problem .call me and i 'll expand on why . very prompt service .didnt have to hold on for hours .was n't sent from pillar to post and very precise , efficient and courteous service (unlike what i received in the past years ) ....a change for the best ! the advisor resolved the problems efficiently , explained everything clearly .was helpful beyond standard customer service .as a result of the advisors service i will remain a xxx customer . xxx were unable or unwilling to help me .i need a new battery for my blackberry phone for which i pay a considerable monthly fee , and insurance , but you are out of stock and your rep could n't tell me when they might come in .she suggested i take my phone into my local branch to send it off for a repair .i fail to see what help that would be .it would be sitting in your repair shop waiting for a battery and i would be left with a bottom of the range nokia with no access to my emails i was then advised to phone round your shops to see if they had any in stock ( my local one does n't have any ) .you do not publish telephone numbers on your website so i had to call back to get numbers .none of the shops i called answered their phones .i was also given a three minute lecture on why i could n't have an upgrade until april - or july when i would be free to leave xxx if i wanted to . no within modern technology i 'm amazed there is not a system that detects users age - been a total inconvenience being blocked out web etc due to age restrictions .called to have bar lifted which was done very quickly promptly by a polite advisor - followed all instruction 's and reset phone not just once but 5 times and still not working ! ! ! ! had to call back and was then told it could actually take 24hrsboth advisors nice and polite but service and information inconsistent ! ! ! ! ! because you didnt help me in any way .im30yrs of age and ive got restricted access to everything includin very important things on my phone ? ? ? ring me please . the operator was fine but my problem has not yet been resolved . overall good service everything was relatively quick pleasant and efficient .if ur not fast ur last . good helpful adviser .the last score was 8 rather than .8 tried to get my daughters old phone number transfered over to her new phone after an hour of being pushed from pillar to post no one could help . my query was handed quickly and effienctly 8 because i 'm not too happy with the price of the new iphone 4s being a loyal customer , and the last answering the phone today was quick , really lovely and there was no hassle . she wesre verry courtus and pleasant she answerd in a proffesional manner and was very helpful and polite no !sorry unusual in this day and age to speak to someone straight away who knew the exact solution and carried it out in a vary friendly and efficient manner .also followed up with message checking resolution .well done ! good polite service i have been left without my iphone and they are still working on it you have had it from the 3/2/12 and i now have been told that it is now been seant to apple and now i am still paying for it which i am not getting the use of it at all 1 because they was very clear and easy to talk to and solved my problem quickly yes , u asked me for them : ) your customer service lady was helpful and polite to me my query was not resolved today , i have got to ring back tomorrow , and at the moment i am not happy with my service as myself and other family members have had the same problem as me this month / week when we have topped up and our credit has mysteriously been taken for an unknown reason and i have perviously always recommended xxx until now the query was politely and efficiently handled but not totally concluded as you were unable and seemingly unwilling to order the part i needed . well one of the phones on our contract had broken and we are not eligible for upgrade for another three months but the advisor agreed kindly to send a replacement as a gesture as we have three contracts running with you .the advisor was helpful abs resolved our issue in an agreeable manor . because my phone was cut most of tuesday without any notice because your system thought i had unpaid bill .the account had 2 phone numbers so both phones were cut .the phones are for business so you can imagine the inconvenience .when i called to get compensated , i was offered one month free rental for only one phone when i asked to have the one month free rental for the other phone , the lady said i should be happy with one , the alternative is only one day , it felt that you were giving me a favour not realising the inconvenience not having a mobile phone have caused not much call waiting to speak with customer care . i got my query solve . xxx store yate 'charlie ' negotiated a new contract for me after becoming frustrated that i was n't getting a deal that i wanted .she takes all credit , bev on the phone sorted the contract on the computer side . because she was very helpful very helpfull and nice to speak too . nice person , resolved quickly . q 1 reason because the way we were treated as a business customer was a bit poor q 2 satisfied with how quick the problem was resolved and how polite the person was on the phone q 3 happy with outcome however feel like the problem we had dragged on a bit and xxx made promises they did not keep i 've had numerous contacts wiv customer services & your ashford store ( who blatantly lied to me & fobbed me off ) .each person i speak to tells me something different .u do n't ring back when you say u will .i wish i 'd never tied myself into a 2yr contract with u .i 'm disgusted wiv the service i 've received .i will never recommend u .u obviously do n't giv a **** about ur customers once they 've signed the dotted line !i 'm still waiting for a manager to ring me back - but , from my past experience , i do not anticipate a satisfactory outcome ! the service was prompt and the advisor was polite . super helpful chap and very polite order placed but not delivered to store on kings road excellent customer service from john i could n't understand the lady i was talking to and it seemed she did n't know what she was talking about . because some one else asked you the same qeustion and they got better deal den me thousand minutes free and tend pound for free this month good service x lady was very helpful doing everything see could to help me .great attitude friendly concerned and have impression nothing to much trouble i was put on hold , the call was ended , i did n't get a satisfactory resolution to my query and did n't get a call back the person today was helpful and has ordered what i have been waiting for - a micro sim for my new i-phone 4s.i have not received it yet as i only spoke to this person today .hoever , i origionally ordered the sim last sunday and it never arrived .today 's person would have got a higher score if i had known the sim would be delivered and if the person who i spoke to on sunday had n't failed to process my order - that person scores zero !this is after your staff delivered an i-phone 4s to me and did n't sne me a microsim but told me transfer my old sim from my blackberry - which does not fit the 4s ! ! ! very happy with the overall speed & service provided .a professional response as expected from an a1 company like xxx .many thanks . no because i keep getting messages to call 191 and when i do noone knows why ?do n't it twice now not going to do it a 3rd time !i have a life to live ! ! ! very good customer service i was advised in the best way they could help and gave me details so i could register on xxxphone site quick and efficent . no poor service was cut off three times and the service was useless it would help i you had english speaking people who did n't play pass the parcel with you on the phone .i lost all my iphone data apps music , when one of your workers backed my phone up for me before i exchanged it for a reconditioned one your workers have tried to restore back up but it was unsuccessful and your workers said there was nothing they could do to help , i got fed up going over what had occurred with my phone with each different worker who just seemed to pass me to someone else once i finished speaking that 's why i have given these ratings how long do you have ? poor initial contact , explained problem 3 times to 3 different people , reluctance to provide resolution to a business user with multiple handsets with a genuine problem following recent upgrade i have been a xxx customer for 15 years and would always recommend .i only rang to change my address and it was done efficiently and bethany was very friendly and polite !do i get to upgrade early now ?: ) my issue was not resolved as the call operator would not stay on hold to apple because the waiting time could of been up to 10 minutes i call to see when i could switch my contract to pay as you go but told about 30 day contract that i did n't know about and will be going with as it will save me money as i will be keeping current phone for a while yet .i was helped through the options with absolutely no 'selling ' .lovely easy call and i came away with a really positive action plan for march : ) have been in touch twice to get picture messages set up received no text so still waiting i enquire bout free credit wen i topped up u av sent txt sayin it was on and it not yet .ur rep was very rude and just dismissed my call and ended the call it very disappoiting i telephoned 3 times and was cut off at one point .had problems understanding one of the advisors due to their accent . my reasons are ive been with xxx for years i have never had any problems with customer care she gave me the imfo i required and was happy to do so there for ten out of ten shame nokia handset is not as good as xxx not happy with xxx lady was very helpful , listened carefully to what it was i wanted to do and gave me the time to explain my request fully , was clear in her explanations to me and was friendly ! you were unable to resolve my problem and i am now unable to access my account good efficient friendly service they were very pleasant on the phone my problem is still not fixed but they said to phone back if what they said to do to fix it did n't . no one has contacted me back , not happy with your service and would not recomend you company . its the 1st time im very happy with the adviser average quality of service .calls sometimes disconnected ! person helpful and solved problem quickly and successfully cause the opperator is always helpful ! ! ! ! ! at first i was passed about but when i got put through to jane at retentions .she made me feel important and listen to what i said .i have dealt with other members and they have n't been as pleasant . staff member was really helpful . very pleasant , helpful and knowledgeable the customer service are good but at the end they could not solve the problem i had a good experience largely as my call was put through to a uk call centre , and not one in india or egypt !please only have call centres in the uk ! im sure im not alone on this point !the man with the lovely scottish accent who dealt with my call , was extremely helpful ! the person i dealt with was excellent but the mistake was with the original set up quick , efficient , friendly service . good service one lady i have spoke to hung up the phone on me and i was told i was going to speak to a manager today and no one wants to speak to me today very helpful friendly and knowledgeable , answered and fixed my issue .thanks advisor very good but this is third call about problem with account and we are still not sure until the next bill if the problem is resolved . really helpful and polite keep up the great work ? i asked about an early upgrade however was told it would cost a lot of money and there was no room for manoeuvre from xxx .length of time as a customer or the amount of money i ve spent has no bearing on the issue ! got quick correct answers well the person that handled my call was very rude to me and she cut it of and what i wo n't i did n't get i have allways used vfone + they have never let me down there have allways been quick to help + they have never let me down i was lied to twice your a joke advisor very helpful and friendly ,solved my prob thought the man on the end of the phone did everything he could and was helpful .however this should never have been a problem as i emailed you several times to resolve it with no response at all .finally i had to visit your shop in lancaster to resolve the problem .thought your staff there could do a little better for example , by not chewing gum !but they did deal with my problem as far as they could .i have been with you for a long time now and i do feel your level of service is worsening .peter walling the chap was very polite very informative and i am going to be credited for a new charger but would be far easier if a new charger could be sent like the old days i dont really like this network anymore they promise so much yet deliver so little n the rewards scheme should be renamed sham 10 the gentleman that dealt with my query was very helpfull and for the 1st time the problem was sorted without any hassle ,other times nobody has been able to sort out why my son was out of credit when he hadnt gone onto internet the phone was going on itself i couldnt fault the way my query was dealt with .the lady i spoke to was very efficent , and had a very charming manner . service always tip top i had a problem which was answered promptly , efficiently and effectively .the advisor was helpful and courteous and deserves full praise . all your staff need to be trained on how to deal with nuisance calls .they dont know you have a call nuisance branch .they dont know how to handle and process call nuisance customers or that they have to complete a form and how to process it .its a real training problem xxx need to address .i could mention several more points but whats the point .i will not be answering these in the future if you dont address these training issues now ! ! very good always a good service english spoken that i can always understand which ca n't b said for other phone company 's .and problems always get resolved keep up the good work operative was very patient and polite . considering the wrong info i was given with last call to xxx the adviser was extremely efficient the offer was good but not what i was looking for got disconnect before i received answer the network was down .and the man could n't sort it .he told what was wrong though . the person who dealt with me was polite and very helpful the guy i spoke to on the phone was professional and polite overall pleasure to deal with one of your staff told me that internet surfing on my phone is free and it turns out it **** is n't .you **** . they were very help in dealing with my enquiries in a clear and precise manner . . man who i spoke 2 dealt with my enquiry very well and assured me that my account had been updated and also asked if he could help with anything else x also very pleasant x i rated them high because they answered the phone fast .they were polite and fixed the problem within minutes very helpful but a little repetitive and time consuming i was n't able to give full ratings as my issue was n't resolved but it was n't the representatives fault he was very helpful and professional fast and helpfull not very happy with the phone i have .it does not charge well and the screen does not work sometimes but i ca n't upgrade yet ... i was dealt with politely + the adviser new exactly what i needed and sorted my problem out swiftly because i found everything to be fine and the advisor was very very helpful i added comments as i answered each question unusually rude and unsympathetic response from operator called megan .later supervisor pleasant and sensible .but i am dismayed that the upgrade policy has changed by three months without warning .i have 4 contracts and pay xxx lots monthly .my daughters phone is on the blink and i knew the upgrade was today only to find it is end of may .so now am paying contract with no phone .disappointing . we were originally told our upgrade would be sent out wednesday - it didnt because of fault on system .then got text message saying it was coming on thursday .rang at 1 as nothing had arrived spoke to someone helpful who told us about the system fault rang warehouse and found it was coming thursday .he told us to ring 191 where got rob from small business who was totally arrogant .told us he had been there long enough to be accurate and that had to call back once delivered .he was not accurate and still no delivery time come through so rang again and got michelle who was equally unhelpful .as the end of the day you have now messed up 3 working days ! very polite and did try to help me to a reach a deal i was looking for , operative could not making decisions without confirming with line manager who was n't prepared to talk to me direct .i appreciate it was a promotional offer but would have liked to reward for all my years loyalty and committing to another monthly charge for the next 24 months and still have my existing contract running because the engineer tutted at me cus i was slow on doing thing on my phone not happy fast efficient service and very helpful friendly sttaff because i never had my issuse solved with my phone never ever i 'm still getting the same problems .iam thinking of leaving and compliannig of xxx and report it to watch dog and fiancial service .so if u can solve my problem asap .thank you the operator i spoke to was very polite , easy to understand ( ie did not have an indian accent ) , did not rush me and made me feel welcome . good services excellent service . just had gd advice and the person was very helpful precise answers to my question i had to make 4 calls to get matter resolved .on first was told would have call back within 2 hours - it took 8 hours .by this time i had made call 2 and call 3.both times agent who took call was great but when i was transferred to 'exchange ' the calls mysteriosly 'dropped ' even tho on one occasion i called from landline .call 4 was transferred and dealt with well .then i had return call from 8 hours previously . you have not let me know i had such a high bill and now cant tell me how many minutes over i am lack of communication and info good service my iphone does not work .how long will i have to wait this time for a new one ?i hope it 's not another 2 months like before ! ! ! ! i have been a xxxphone cust for a long time and when i have had a problem and had 2 phone have always had the help iv needed cant fault the company will always stay with xxxphone on this experience .the adviser was prompt and knowledgeable .the other querie i had regarding the email fetch without wifi was not answered but i was advised that it could be my email settings and i should call back after checking them .the adviser was courteous and helpful but not all queries were dealt with immediately . every adviser has been more than helpfull . xxx could not provide the service/product i was looking for .hence low ratings . i did n't get anything sorted the call was because the previous agent i spoke to did not do what they said they would do .this has happened to me on numerous occasions with your help line and i generally do not believe what they say .i have previously taken to asking for written confirmation of any request but i thought i would give the benefit of the doubt this time .unfortunately i was lied to again - even with this last call i have not received any confirmation of my request .i cannot recommend this very poor service to anyone and i am considering a switch to another provider around the time of my next upgrade/end of contract .lastly it has happened so many times i have the impression it is your policy and not the personnel that are at fault . i was initially unhappy with the service regarding upgrades and delivery of new handset .but when i phoned for help regarding this and activation of new sim the person was more than helpful and i hung up extremely satisfied ! everytime i 've dealt with xxx the call goes well but then after i find errors .different prices or wrong tarrifs etc . latest is upgrade which has gone wrong and needed 4 extra calls after upgrade plus have made arrangements for someone to take delivery today just to find that warehouse did n't despach phones after ordering at 10.15am yesterday so now have a 2nd day of inconvenience .last operator was very helpful and sympathetic the first time i called i got no help about reducing the cost he was happy for me to leave .after looking on your website i found a cheaper package and called again and he was very helpful .so depends on who you speak to . i got overcharged more than 100 pounds this month ...customer service was unfriendly and unhelpful ...no process/training in place for such a case ...needed to go to shop who confirmed the mistake ...called customer service again ...they said they are looking into it but instead of being apologetic everyone i dealt with treated me as a nuisance ... i 've got no issues with xxxphone as a network so i would always recommend .i called up to see if nuisance calls could be traced , i was then told by advisor this could n't happen at this point .however , the advisor was very helpful and reassuring on the call . i felt patronised .i have a personal phone in my name for my daughters use and also have a business contract with xxx .the contract on the personal line ended in december which is what we requested .i am very happy to settle the outstanding balance for november as i was not aware of it .but i disagree with the december bill as we thought the account had been cancelled .i have 3 business lines with xxx and feel very undervalued as a customer so much so that our business relationship is also breaking down .it is n't the amount it us the principle if the whole situation , offering a service is always about money u help me out all the time the reasons are that the advisor gave me alot of respect and i did the same you offer good deals with up to date phones and the delivery with phones are very quick i have never had a phone account hacked , so was disappointed with the security at xxx to the extent i was considering leaving xxx .i was expecting more resolution of the problem , perhaps identifying how they had access my information and some more assurances on how to prevent it happening to someone else .the individual i spoke to handled the problem ok but didnt excell and offered only basic security advice .not impressed ... because did not get help i need because they said to mee he gone call back to me in 30 min but he did n't . very good service and got me the settings i needed i was generally extremely grateful of craig s perceptive understanding of the terrible episode of bad service and unprofesinal treatment from a particular london xxxphone store .craig was polite pleasant and observant good interpersonal skills the person i spoke 2 brilliant substandard service from an insubordinate member of staff .xxx are extremely slack and time waster .you do not do what you promise and fail to deliver time after time . good service , pleasant advisor pleasant young lad , very helpful , been with xxx for 8/9 years now and never had a problem your staff were unable to help and said i should email .also not happy i have had to pay for the lh because i have rang several times given promises and these have been repeatably broken cause u asked me sure i would recommend xxx to my friends and family cause you can get 1000 mins to xxx a month plus keep your 10 pounds credit so the more people i have on xxx the better and the promblem i had to day free credit matching my topup had n't add to my balance after i received a text saying it had been your man explained it could take upto 5 days so just have to wait .was polite and said it do n't turn up call back in five days and they would add it manually . always helpful and call centre is good ! yes essentially i have a problem that requires me to speak to someone in a position of authority and having made 2 phone calls and having sent 2 emaild today i am still waiting for a call back and my problem still lies unresolved .frankly i doubt you will even read this so i am probably wasting my time - and it wo n't be the last time that i have wasted time with your company ! because did not help at all ! !they could n't see my check my contract .as soon as my contract expire i 'll move on with much serious company .feel free to call me 2 if i go over my tarrif you charge me 35 p a minute i think that is a rip off when my contract is up i am off i can beat that easily happy with the operator but disappointed you couldnt help as a company . had an issue with my bill and was also told i was being charged different rates to what was originally agreed .this was rectified and resolved to my satisfaction . play the 4 calls back and you will see the reason . . not by text . as iv already said i still cannot get picture messages .i have phoned on numerous occasions .and still no joy complete disregard for consumer rights !i have had to endure a product that is not fit for purpose and not of merchantable quality under the sale of goods act .i am on my second nokia ( same model ) and have been informed u want to replace with the same model .do u think i am mad ? she couldnt get me access 2 my acc online without reseting it and that takes 24 hrs but she was helpful the issue is that i upgraded to the onenet service on both phones that are part of the business .i wanted the same tariff on both but i have been put on the wrong tariff since 18th october 2011 .i have phoned on numerous occasions and nothing has been done to sort it out and i have still not been put on the actual tariff i wanted .the final person i spoke to today , told me that she would take over this query and hopefully sort it out so that i am on the right tariff .she has been the only one to actually care enough to explain things to me and to actually help put it right .from october to now , the service i have received is very poor and i would never in a million years recommend anyone to xxx .regards , christina rodrigues not really got deal needed i found that i was treated extremly well and i was dealt with promptly the people i spoke to very helpful , the whole service took over an hour after being passed to different departments then put on hold , then cut off and having to start again just had problems in the past especially with people i ca n't understand i spoke to 2 different assistants asked them the same question and was given two completely different answers .i usually ask my husband to deal with xxx as i find without fail it is a frustrating and stressful thing trying to communicate with anybody in the xxx organisation . all quiestions answerd , really nice helpfull store manager at wakefield , best customer service skills i 've ever had , totally deserves a promotion x polite , helpful service from your agent but , as a result of being a bit rushed at the end , am not sure my new tariff is for an iphone . i rang up with 3 questions and a request .all were answered really quickly and efficiently and i was very grateful - thanks if it was n't for anna today and the way she handledmy call i probably would have moved provider in march .she was friendly happy and reminded me why i have always stayed with xxx . i want to reduce my monthly phone bill , but was told that i could n't for another year .i am not using my allotted minutes and texts but still have to pay for then .it is a two year contract but if i ca n't manage to reduce it i will have to cancel the contract completely and look else where for better value . i am more more happy with some things than other your staff r very good i like to get good advise and xxx are a good company since moving from pay as you go to monthly i have had problems with phones being delivered , being charged for sims i did n't know i was paying for , sent texts stating the wrong among for the first two months .ifthings do n't improve i will have to think about staying with xxx or look for a different network .as i have been a customer of yours for some time it would be a shame to leave .letshope things improve . 0 because i would n't recommend xxx after all the problems they have caused me . simon was very attentive and keen to resolve my problem .thank u no help what so ever , i 'm really unhappy with xxx for the way they think that i am a 5 year old and do n't know how to use my phones , i have the phones because they do what i need them to do and you are telling i should have pick a different phone . i felt that the person was very unsure about his answers .he did n't check my security until the end of the call .i am not completely confident the answer was accurate and the his grasp of english wad poor as he refered to me as mr robert tather than my surname resulting in an overall poor experience . i 'm happy with xxx but upset with third party messages they sending me different type of sms the person i dealt with was very polite and efficient i received a text updating me as to the status of my enquiry and i will hopefully revive a call tomorrow with a further update . ive been with u nearly 8 years and i am leaving polite , friendly helpful . a very helpfull and polite man who dealt with all my questions because the young lady that i spoke to was very helpful everybody i spoke to was extremely helpful as i was getting very fed up with my phone and they were willing to listen to me and give good advice .firstclass ! customer service was fine , i have had two issue 's recently and neither could be resolved without me having to go and do it myself which is not always convenient as i have a parent in pallative care and have to get someone to cover me as i cannot be without a phone .the idea of having a contract is for u to deal with issue 's not me .this is no reflection on the operative who dealt with me just the service she has to offer . first i was put on hold for too long over 5 min then when she answered the line got dropped so called back and had to wait again .then the next guy did not seem to care that i was calling to cancel my mobile broadband i have been with xxx for almost 10 yrs and am bitterly disappointed with customer care and general disinterest in retaining your long term customers .i am looking forward to better service and signal reception from o2 ! goodbye xxx ! thanks think xxx just dont care about people just $ your advisor was helpful and polite explaining what i needed to do but i 'm still unable to log on to my a/c terrible service ..failed order ...people incapable of acting . after listening to others .who seem frustrated with their service providers .i often recommend xxx .also when speaking to the call centre .i have always found them to be very helpful i tried to top up with my debit card but could n't so phoned customer services as my blackberry package runs out tomorrow the guy i spoke to was helpful but could n't help me said i had to go to a xxxphone shop that 's 4 questions !polite , quick , helpful service . i was just generally satisfied with that call although previous telephone dealings were not so good .i never got the chance to respond via a text from you on those occasions . it was a verey good service an the assitant was nice an polite so that is why i gave 10 8 of ten g night you are fat she was very good and helpfull excellent service as always .thats why i have never changed my mobile provider .many thanks found the women did n't know much , kept me waiting for ages while she found out , an still did n't answer my question adequately .and when i explained i still was n't happy , she started to sound impatient !gave up , but will no doubt have to call back again next month .previous personnel have been vert helpful , so hopefully i will get one of them . automated service was n't working properly .passedto advisor who did n't realize payment had been taken and wanted to take it again.wheni mentioned that i had been trying on line to claim my rewardz for quite some time was told to try again .havequite alot of rewardz that i ca n't claim so what is the point in having them adviser on phone very helpful , but have been waiting for replacment phone since december now so will see if it arrives this time . wdnt use any otha network as have been unsatisfied in past .2.not received requests wen askd for .3. difficulty understanding staff wen ringing response was quick , helpful , she fully explained everything and was polite . was put through to different departments that wasted time n query not answered lady was helpful but was having problems with computer so not sure if my querry was fully dealt with , i keeping texes from u about going on line to check bills but i keep informing u that i dont have a computer that is also the reason for marks great service and resolved very quickly because i was promised my upgrade on tuesday 7th an it didnt turn up so i called up to see were it was , it had been returned to dpd depot because you didnt have my company address name .which you clearly did .i was told it would be with me the following day and it still never turned up at my work so i called you again an i was told my parcel was at the depot again at 17.00 i was also told that dpd had called the previous day at 15.03 and that there was nobody there to take the delivery .then i was told it would definatly be with me on the thursday and yet again nothing !so thats why im not pleased with the service ive received .my whole family are with xxx and have been for years and this is how we get treated , the paying customer . the lady i spoke to was very nice ,sort my problem straight away .very satisfied efficient , helpful .thanks great service and attention . is this anonymous ? the way i was treated ....and your operator was so unhelpful ..... i 'm a disable ca n't walk but i asks go to one of your stores or buy the item off the internet ...because u have not got it in stock .....and do n't know wen you getting it ... efficient and could answer all queries and solved all issues not very helpful to my query and unable to handle my request .have had a new bank card that will not register with you and have now lost my blackberry service as money cannot be taken out of my account .after several attempts by phone to resolve this i have been told nothing else can be done for a month as i now have too many cards registered ! ! ! ! ! therefore i now have limited service and also cannot top up ! ! ! ! the staff were very friendly & efficient at solving the problem of login into my account , they obviosly new their job , a rarity these days .thank you no real enjoy being with xxx , works for me and do n't have any complaints . no good service very helpful the gentleman i had dealing with my blackberry problem was absolutely brilliant .he resolved the problem within minutes .keep up the good work . 10 very very helpfull .thanks . charges for paper billing , has left me feeling very let down and undervalued as a loyal customer . very friendly happy girl that made an effort to have general chit chat as well as helping with enquiry . got a good answer but still ca n't get my e mails thats 4 questions & 2 hard to fit into 160 chars very helpful and pleasent service and help .unfortunatly the help i was given did n't resolve the problem with my blackberry did not solve the problem , manual instruction from text was hard to follow i spoke to chap monday who said he would call back this afternoon and did nos.wheni called back no one apologised .also poor signal and i have a lot of drop off . i needed the phone issue sorting and xxx helped me thanks good service and polite staff on the majority of times i call . o i dont think xxx is the right company for me anymore the lady i talked to was really lovely n helpfully .not like ur email service . because sometimes the service was n't good because i could n't understand what they were saying because some of them we scottish .and they sometimes gave me wrong instructions . up grade issues , no price info on samsung galaxy note xxx could be more understanding as a new customer to their network all good the support was great it took me 3 days & several phone calls 2 cancel a 12 month contract .1st person said it had been cancelled , rang again flwg day was told it had n't then several more calls to go back 2 payg.staff polite but took 2 long ashley provided excellent service and dealt with my issue very effectively !x complete easy stress free service lynn and rhona were both extremely helpful and the customer service i received was impeccable the service was quick and efficient . better service than else where very lovely advisor , but your system was down so unable to resolve issue at this time . each month i have to ring and remind that my payment will be in full on the 3rd friday of the month and my bills get higher despite the fact i do n't use my phone a great deal . ive always had xxx since my first mobile and i put all my 6 kids on xxx and in all the years ive been a customer have never had a bad experiance with you .thanks professional kind customer service i was n't able to obtain the services i required mainly due to the type me phone i am using , however , the girl i spoke to was a credit to you .she was very helpful and pleasure to speak to . because it was how i thought my problem was not and still is not resolved ! phone cut off mid conversation and i did not get to find out the reason my bill had gone over , i personally do n't believe it could have not turned out yet not much on just got up . xxx internet signal on my phone always drops out good service no dealt with quickly and efficiently love is in the air i had prevous problems and then rang them within 5 mins all problem were solved the reasons for my ratings are 1.your staff were most pleasant and informative .2yourstaff .emediatlyunderstood my enquiery .3.myenquirey .wasquickly dealt with by your deliteful .receptionist.thankyou as i stil can not sead one pik of me new baby to me ant helpful and understanding the problem was resolved . amazed service answered my queries without pestering person that dealt with my query was very helpful an polite .thanks excellent manner , i felt that i was being listened to i feel that your advisor showed passion for his job and went to great effort to resolve problem presented .i feel i have made the right choice in staying with xxx phone as standards of support are of high standard .pleasefeed my response back to the rep in question the questions i asked were answered in full and with a positive response and the person was very clear and understood what i asked did not resolve my issue .will have to call back another day to resolve competent , quick , friendly , helpful advisor .everything i queried was resolved without fuss .great customer service . very helpful its has taken u 4 weeks and 9 xxx employees to get a new blackberry to me today .and u sent me the wrong one .all i have delt with his incompetence all the way and one particularly rude person .i am waiting 4 cameron from customer service to call me back but guess what he has n't .is there an ombudsman to take this further very helpfull and friiendly staff excellent and polite service and was given relevant information required chantelle was very helpful and was trying and doing her best to find a suitable solution to my requirements ... poor service i have been with you for a lot of years and happy with the service told me what i needed to know the advisor dealt with my query , answered very promptly , was very friendly and professional .could n't ask for anything more really .she was called laura .well done ! staff were good .hate the company as a provider . quick call answered my queries and was very polite ... lovely lady very helpful . query sorted satisfactory and quick no i was transfered 4 times , twice without any warning .i spoke to 5 people who all asked for my number !i was on the phone 25 minutes with what appeared to be a simple query and i am still waiting for a call back from the last person i spoke to .as someone who used to work in telephone customer service i find my experience with your campany extremely poor . was pleasant , however not so familiar with the xxx website , was a little unsure . very polite , and helpfull in finding the answers , to solve my problem my issue was resolved very easily and future problems i now know what to do i 've messed around time after time .even with being a loyal customer i 'm facing numerous problems guy had no idea what he was talking about !useless ! cus i was happy with the service the total lack of consistancy of information with reference to the way payg customers are treated . personal touch , showed empathy good service .answered enquiry perfectly been with xxx 4 a very long time & always have received a 1st class service no matter what , always have recommended xxx 2 others & always will & have converted many others 2 become xxx users instead of the companies they were using . good all round service and nice understsnding people . the first lady i talked to was very rude and she was kind if shouting at me .i even asked her why she was shouting ,i could give her 0.the last person who served me today ,was a male he was very helpful i give him 10 for everything but the first lady 0. the girl was very chatty and nice x good service & quick resolution quick , efficent service , problem was dealt with straight away . information was different to what i had been advised on another call , not at my benefit ! lovely assistant very friendly and extremely helpful , i did n't catch her name but she is a credit to xxx very helpful with my predicament .thank you . with the problem i had , i was helped and all was sorted in a friendly way and it was all explained clearly .and one more thing it was nice to speak to someone that i could understand and not have a language barrier . good customer service and very helpful . good service .the advisor was articulate and efficient . faulse information regarding iou because non of the problems have been solved and i want to now leave xxx spoke to 3 handlers , first one gave wrong info , 2 had to refer me to higher which is fine but long waiy , then had to go through security questions again while system was down .text instructions to fix problem which were not easy to follow with my phone , still do n't know if problem fixed .now i remember that i had this problem last year and was n't fixed obviously .thinking of changing carriers if it is n't fixed . customer service was very good but issue/mistake has n't been resolved . advisor informed me that i had been sold a data package i did not need and corrected the problem and was very polite and helpful . the service varies from agent to agent but my last experience was very good good and helped with prom i used to work for xxx in customer services and i believe you can get the best out of your customers by being honest and upfront and going that extra mile to help someone and the gentleman i spoke to did all of the above , it makes me miss working for xxx x the girl that answered my call was professional and explained to me what she was going to do to help me , she had a friendly manner and came across as very approachable , she also asked at the end of the call if there was anything else she could do for me .very refreshing , as do n't always come across good customer service anymore .thank u . because your member of staff answered all of my questions and he was nice and polite . i have been waiting all day for a manager to ring me .needless to say nobody has rung .your staff have caused me to lose all my data on my phone and your management refuse to talk to me about it .the list goes on .you are probably the worst company i have ever had to deal with .if i ran my company like yours i would soon be out of business . i was a tmobile customer 4 10 years on contract they put me on incoming calls for 1 pound yes 1 pound and if i remember they said i could pay buy check for all the loyalty i gave them that was the last straw .when my contract was up i decided to go to xxxphone pay as you go and put my 2 children on to xxxphone aswel and i never looked back and i thank you xxx i would n't change you for the world i had a query .it was dealt with and i was satisfied .i have no reason to be dissatisfied .lovely polite scottish man helped me . the lady was nice and dealt with my query . love the service but not to happy having to pay so much satisfied with outcome that is a 4th question , and i only agreed to answer 3 questions . girls was very nice but the charges i have are complicated and i do n't think she could explain it well enough do i just left it .so i still have to pay the charges which i do n't think i should . check log of my calls & complains .07903660951.07557419319 . i was satisifed with the service and the quick resolution ! asked how to access a particular peace of info online .told me how but i could n't see how to do it .was unclear and still dont know how to .very helpful otherwise could not get detailed data on employee advantage scheme - was referred to an retail store visit after several phone calls to xxx for different reasons my query has never been sorted immediately , some issues still not sorted at all .very disapointed as the first time i have been with xxx and you have been a nuisance since day one i think that there was excellent customer service and within matters of minuites my problem was solved 7 : he was interested in my problem tried some things checked my sim etc but4 : reported network down ( wrong ) so6 : got local vod shop who suggested battery out/in which fixed problem . would need to talk to customer adviser .too lengthy to text . very gd service well handled and quite quick the advisor i spoke to was very helpful very thorough in what he did .he answer every query and question that i had . the best advisor i had ever had from xxxphone .he needs to praised for his outstanding customer service thats wot i felt really helpful , very simple clear instructions to help a technophobe ! customer service , is far more important to me price , & the call centre is on the uk ( other than iphone ) which i do n't like as the service is **** & would give 3 good service as always everything was sored quickly and hassle free answered all questions quickly and resolved all issues my husband has requested 6 months worth of bills from june 2011 on several occasions since december and has still not received them he was requesting them for mobile number 07769 268251 account in the name of jason bellaera .but hopefully they will be with him soon . everyone was english & i cud understand them + they knew wot they were talkin about i have been with xxxphone for over 15 years and their custimer service has gone down to 0 call and discuss with pleasure quick answer , effective and efficient response to my query my query was n't really answered in full in the way that i wanted ...as i could see that i was unlikely to get the answer , i did n't pursue further . got them wrong way around for 1st two , shd have been 10 's , sorry ! the price of my broadband does not show on website corectly . my question was fully resolved . i am not prepared to discuss my ratings in a text message .however i am disgusted by the way i have been treated as a long time customer , enough said .if someone wants to discuss these issues i will happily clarify these ratings ! no i was dealt with quickly and efficiently and the operator was very helpful and genuine , hence the good ratings . very efficient and friendly service good service happy the guy on the end of the phone was really helpful . no good service all round .well done ! he was curteous and helpful and had the right information ok excellent help by telephonist , polite and helpful really helpful , best network i 've been with the advisor helped me with what i needed very quickly and was friendl and helpful .thanks . i was extremely happy with the advisor that helped me , however i have been a long time customer of xxx and i do not feel like a valued one .i have just upgraded my phone , however after having it only 8 days it has broken , i took it into store to be told it would need to be sent away for repair as it was 1 day out of your 7 day returns policy , on the phone i had before i had 8 faulty phones before i was given one that worked properly so spent a lot of time with faulty phones or having temporary phones whilst mine was being sent away .i always seem to go over my contract even though i do n't use all my minutes and my phone bill is always higher than i agreed to pay .i also have a blackberry phone which uses a lot of internet coverage for simple apps such as maps and blackberry messenger but i always use up my usage and have to pay extra for more data usage so for these new internet based phones such as blackberry and iphone more data allowance is needed . really good service excellent lady on the end of the fone thanks heather the lady i spoke with was just great dpa password was not asked for , he had an attitude when i asked about it .previous woman didnt know what she was talking about it 's how i feel about the service received . because xxx are really good people 2 be on contract with and are very helpful : ) because the operator was the best so far , by a long way , polite n very helpful , thanks still nothing . 10 no excellent customer service and matters clarified ! you could n't sort my problem and asked me to ring apple which had a minimum of 10 minutes waiting time and was n't a free phone number my problem still is n't sorted check calls log . the lady i spoke to was very polite , friendly and knew what she was talking about , a pleasure to deal with . helped me with my mms settings and bill issues quickly and very politely . excellent call handler - very helpful phoned up got what i wanted no problems the advisor david could n't have been more helpful .i 'd be slightly cautious to recommend my friends due to my less than pleasant experiences in the past . on the experience of the call , operator was very pleasant and helpful. unfortunately , through no fault of her 's , the issue was not resolved directly . in summary , operator excellent , technical solution very poor . service very good . when you resolve the issues with the phone buy back then as a customer i will be happy and as for customer services tonight the lady was very supportive and helpfull i have just got a new sim only contract and we cant send mms thex have been trying to fix the problem now for 5 days and now they have messed up my fone settings toplease help x be careful not to expect people to give up too much of their free time answering your questions !you have taken up some of my time already answering 3 questions so do n't please expect any more !thank you . they guy was star on handling my call ,he was different to other advisers the advisor was helpful and friendly and my request was dealt with quickly . the advisor had an excellent customer service .she was patient and very helpful .my needs were met as a result . very helpful chap now good night ! on this occassion ..the young lady was first class .answered all my queries perfectly .very helpful .v knowledgable on xxx matters . you ca n't resolve the problem ,full stop... xxx time and time again have either cancelled my direct debit , or changed the dates money is debited from my account .on one occasion , resulting in me incurring bank charges due to an unauthorised overdraft . no good service because the staff do n't explain t/c very good service and after sales service thanks do n't spam me ! i ' got a second contract phone was n't told it would be higher as yous put them combined and i 've to pay 143.97 for 14th feb shocking well my question was answered very quickly , clearly and very politely and the person i was on the fne and i had a very nice conversation and i would have liked to carry it on 6 am not at all well n full of flu n she was v sympathetic n guick prompt service answered questions quickly and clearly the lady was very friendly , helpful cause it was gud service and very helpful i was given all the answers and lots of good advice . 2 ive been with xxx along time + always b3n ok with me call got disconneted and did not have time to go thru it all again with new adviser suggest in similar circumstances that your adviser calls back the person i spoke to was very helpful and quick my phone is not working and the agent is getting the correct dept to call me they have not so not happy with the service and problem not resolved the chap who has arranged call back has however kept in touch and has done his best but the actual one net team who can resolve the issue have let him down didnt help me an your networks a load of rubbish helpful friendly advisor the last advisor sorted the issue well but it took 3 calls and nearly an hour to rectify an issue caused by xxx im trying to get a replacement phone as the one you delivered arrived damaged .every time i ring , somebody tells me something different and the problem does n't get solved . you can find reason my unhappyness under my phone number .ask at customer service , repairing centre , windsor store manager , ceo manager and so on. . the lady who helped me was very very helpful because i received good advise and help thd first call i found very stressful upsetting unhelpful and a poor attitude 2nd call was totally the opposite and helped as much as possible i feel every time i ring i have never had any hassel and they r more than help ful alk the time . he was good , clear , fast and concise always happy with service and choice of phones&tariffs always good service they were helpful but did n't get to the root of problem straight away i was pleased with the service 8 was because the person said my problems with my blackberry freezing , small clock icon in middle of screen sometimes was because i needed to download software from blackberry website , tried that and when connected etc it said there was no software to download .problem seems to be intermittent .this was why i gave 8 because probably nothing changed , she was very nice and helpful otherwise . the lady i spoke 2 was very helpfull and gave me all the info i needed to no overall i was very satisfied with way my query was dealt with . .the advisor was polite , & helpful . . helpful , polite and did his job well no comment never explained my question i asked him phoned a lunch and was told that i would her a ring back within 2 hours has to phone back at 7pm to sort it out as not call back had been received .now my replacement phone will not be sent until monday so i have a business to run with a dodgy phone so not happy could not help resolve my problem good service , clear service and told me good information really helpfull , told the lady of my problem easily resolved .quick and polite procedure .thanks operator was helpful but your policies about phone replacements are poor .considering size of account and time with xxx i aam very very disappointed and will go to different provider as soon as contract ends . very helpful , quick and very friendly took a very long time to resolve my query and at one point , someone hung up on me .the last person i talked to saved the ratings from being 0 because he was extremely helpful ! happy with the service because phoned up on five accasions but problem still not solved i was happy with the way my questions were answered and resolved .the customer agent was very helpful and sounded knowledgable . because the guy who served me was helpful , friendly , patient , gave me options to resolve issue could n't change my choice of phone even though it had n't been dispatched not happy with the bill but your member me staff handled my call very well and dealt with me efficiently not her fault but still a minus number easy to use the person i spoke to who helped with my enquiry was great help & very polite .but their has been other times i 've had a dreadful time & been told different things by xxx regarding paying my bill it 's been a on going thing since i started the price plan with them & at one point i wanted to leave . i had brilliant service and the advisor listened to what i needed and it was carried out quickly and to my satisfaction no took 5 days if not more to get a sim activated .was not given the information i needed and then was fobbed off for a whole morning waiting for your system to be working and promised call backs that i never received .useless . problem isnt fixd we now have to go to the shop matter still not completely resolved , but the advisor dealt with everything patiently . great customer service best in support .all round excel in excellence .keep it up unlike t.mobile and the rest . the advisor was very nice .if/when he has sorted it , he will be a 10 advisor gr8 .annoying hi street shop seem 2 have more power on upgrades than on line or phone really helpful and polite very helpfull and polite friendly , very efficient , made sure i was 100 % aware and confident and had no questions before leaving the store advisor was very helpful .i hope you pay well or i will take my business elsewhere ! tried at least 4 times to get through , on hold for other depts for ages then to be cut off .last operator the most helpful but the solution she gave me has not worked so have to ring again tomorrow ! i have been sent a refurbished blackberry for the second time after mine could n't be fixed .received it today and the track pad does n't work !all i am told on the phone is u will repair it ...my warranty ends in 2 months and i kno it will keep getting dragged out until warranty is up then i 'll be stuk with a broken phone !had 3 blackberrys in 9 months all replace with refurbished phones ! ! ! want to leave xxx as you just palm people off ! in general your advisor was very pleasant but some of your procedures are something to be desired but in general ok very very helpful .i need to port my number and did not know how and thanks to your advice i do now thank you . 0 i rang for some advice .internetnot working q just helpful happy with the call . positive approach and was engaged in what she was doing , did not immediately have the info i needed but texted me an update , she built rapport and was not robotic , so the call was pleasant , and i was pleased with her approach , i work in customer service and i would employ her just for her pleasant approach . the chap was very helpful & polite on the phone and i thought he 'd resolved my problem with mms but unfortunately i am still struggling to receive & send mms messages ! yes . xxx never keep up their promises and i find they charge u for ant thing and every thing .always making mistakes .on a better note the assistant on the other end was very polite and very apologetic. . and helpfull so i gave her 10 out of 10 . we were very pleased with your service .:-) because you said i have n't returned my courtesy phone i have 3 weeks ago .and you are now threatening me you will charge my account when i have already returned the courtesy phone 3 weeks ago. it was a good service the adviser that helped me was very kind , personable , helpful and successfully sorted my query .i am very pleased with the outcome .if possible , i 'd suggest listening to the call if it was recorded .she was brilliant ! i am disapointed with the deal i was offered wen i already have 3 contracts with xxx my direct debits had n't been collected for 3 months despite a call to you everymonth .tonights operator finally solved the problem and was super helpful and pleasant . chap could not have beenmore helpful simply very pleased with the service .all the staff i spoke to were helpful , clear and concise . i wanted to see what reward points as a loyal xxx customer who 's average bill a month is 120 plus also looking to add my step son to xxx with my contractc the advisor was pleasant and apologetic for not being able to give me a new date for my delayed phone .i have had a few problems over the last few days with xxx trying to upgrade two contracts . guy was helpful .told me what i needed to know and it was positive my problem was n't solved and i felt mislead as a customer by information i was told previously by another colleague resolved my issue the advisor did all she could to resolve my issue .i am leaving because i feel i have paid well in excess of my agreed contract amount didnt answer the phone the person was was nice n helpful did n't get a ring back . because i was kept on the phone far too long , and he couldnt answer what i asked him , waste of a call . 3 weeks ago my phone got sent off for repair came back week later still same problem and 2 weeks ago i got told u would send me a free battery not receive hence the call today in relation to the adviser who handled my call , knowledgeable , courteous and reassuring all whilst being very professional .in relation to the company itself , i have had a lengthy relationship with you as a customer and have rarely had any cause for concern and always found your customer service to be top notch ! he was very polite and efficient very helpful even though line was busy and i was cut off twice not his fault very pleased with the whole enquiry and helpfulness of the staff . my problem was not resolved , i 'm not happy with the service . your online system was said to have blocked me and other customers from their accounts .i will not be able to access my account for 24 hours . adviser was excellent and answered my query satisfactorily .xxx has consistently failed to upgrade my contract when requested and i am still paying over the odds .as things stand will be moving networks asap . rubbish service might need to go to tmobile bcz advisor fulfil my requirements as i wish it was dealt with quickly , very easily and the person i spoke to was polite and very helpful . i have been with xxx for 14 years , and always if i had a problem the person who dealt with it was friendly and professional , my problem was n't dealt with was passed to another department then i was cut of then when i phoned back you where closed so not happy . totally incompetent staff .patronising and rude on last call - cut off at 8.00pm with no warning - unbelievable contempt . after 6 wks and 4 attempts i can now send and receive picture messages , so today 's operator was very helpful .think this facility should have been reinstated at repair stage .disappointed that it took so long to sort out . i was extremely dissatisfied and frustrated with the level of service i 'd received from your organisation this week .both customer service and upgrades clearly did not talk to each other or respond to my requests to make contact to try and resolve the issues .becky was the first person that seemed to take a genuine interest and took the trouble to understand my position .she was very clear and made a commitment to call me tomorrow after she 'd had a chance to speak to the other people involved and if necessary , listen to the phone calls to verify that what i was saying was in fact true . very pleased with the way they handled my problem been topping up a lot and credit is going ! ! ! and one of the people at xxx said there would refund my phone call and there did not because i cheak with 2345 not good ! ! ! generally hacked off about recent phone bills and the lack of flexibility to do anything about it .... good efficient service great service and friendly ! always been with xxx never had a problem and always very helpful when required because the true cost of your monthly contract tariffs are a lot more expensive then you claim to be , there are many extra hidden costs ! because operator could not have been nicer .have 4 contracts with xxx and get royal treatment every time i call .thank you . very helpful and nice abit annoyed at the amount of times i have had to call xxx and the confusion could of been dealt with better the operator this evening was brilliant tho so hopefully ill have a smooth run now with bills i have no phone and a big expensive contract good brand because i was dealt with politely and efficiently and not made to feel an idiot when i found my phone within 15 minutes of my first call the reasons for my ratings because the operators were very helpful and sorted out my problem my net has not work for a week now i pay 10pounds a month for and only use my fone for net for work and talk to family wish i can not do i try ring xxx to find out y my net not working i got no at all and the number i was told to ring cost money y should i top my fone up just to ring xxx i have lost money with not being able to email ppl back i been with xxx 8years they need to sort this out today it give me a free number or i wi be moving to 02 tomorow . very very ignorant keep your promises .3 questions , no more .:-) quick easy and excellent service . no because there beautiful ; ) unable to pay mh bills as required terrible automated phone with 5mins of marketing b4 talk 2 person .card payment still not working very helpfull and polite excellent service , well mannered and polite .nothing 2 much trouble did n't receive the full questionnaire on the phone for 40 mins .very mixed messages , info .i have been with vodka phone forever with many devices .not overly happy with deal .first time i rang i got cut off and n because you asked me and i told you ! :s the lady i spoke to was very polite and a pleasure to tlk to she resolved my issues with very little fuss i had a very bad initial experience with the first advisor who could n't or would n't help me .he then just put me on hold and did n't return .the second advisor a girl was excellent and sorted all of the issues out and gave me completely different advice than the first person ( who failed completely in my opinion and should be reprimanded if only i knew his name ) . i could not.get through to th rite 1 and my bbm goin slow that y need wat goin on because you never contacted me for goung over my minites once and i will never go with you again or any of my family and friends very polite ,helpful and generally a great service i waited 15 min to speak to 2nd tier tech support , but the tech refused to let me ask the question . as i have been with you for many years but now i think the service u provide to you customers is terrible . very good service u can neva get through 2 speak 2 an adviser without credid even if u have mins .anthen have 2 listen 2 voice ova . our problem was handled quickly and efficiently .thank you .your cust .serv.always excellent . i love xxx 8 because my blackberry messenger & internet still is n't working the operative was very helpful .at no point did i feel oh ! just another customer she had an excellant telephone manmer and was very profesional and respectful in her approach at all times , an asset too your company fab service my problem was unresolved at that time so i based the rating in the middle .the person i spoke to was polite though . v. satisfied with service .daughter had many probs with phone and nearly always good advice 2 help . i have been phoning xxx since 20th january re my lost phone and every adviser i have spoke to seem incorporate in the fact they are unable to barr the imei and leave the phone number still in use , this is a simple instruction yet nearly 1 month on and 20 calls to you later this gas still not been done why ? ? ? ? ? frustration with not being able to know which option to choose and not being able to speak with anyone . service dreadful no agent was the best i have spoken to at xxx .:-) xxxphone has come along way in 15 years , originally i was disappionted with reception in the countryside but i was expecting too much in the early days of mobile communication . good service the adviser was personable which made the difference did n't get a full answer to why i have 3 months line rental to pay and not been confirmed if you have taken any payments for that phone also did n't seem to be a uk call centre each time i call yes i have had hassle in the past and i was given small amounts of compensation which took months to finally come through i 've been with xxx for over 10 years i was told that there is nothing for loyalty any more i was spoken to in a polite and friendly manner , they were very quick to help and resolve my problem ! he was helpfull was registering a new debit card so i can top up but it isnt working ?can u check please very very helpful in resolving my problems thank you wanted to sort the unlocking of my iphone .customer service was polite and knows what he is doing .i just hope my request will finally be sorted cause it 's my third time phoning again and again about this matter . i wanted to buy a new pack as my calling credit had been used but i still texts left .so i couldnt buy a new pack untill the month is over .i think this is daft .sorry for any bother .thanks .peter i done what i was told to do it wont save could not solve problem i have to go to xxx shop in norwich . the advisor answered quickly .listened to my problem .offered replacement to be delivered monday and offered to help with anything else your call centre rep was helpful and efficient .but i would never suggest xxx to a friend unless they were the type of friend i wanted to get ripped off and lied to . because i had an answer instantly , a polite member of staff , and because xxx is the best ! ! ! i have been with xxx now for years and have always recieved a fantastic service .on line staff are helpful , cust service staff on phone are exceptional . the lady i spoke to was very polite and very helpfull good service advisor was knowledgeable , efficient and very patient as my computer is very slow . my account on visa phone never ever works and has n't done since i went with xxxphone . very helpful and polite excellent friendly service cause no matter how my times i explain i can not afford another phone so u can take this one and fix ....you still done nothing to help me and i spend 126 a month other companys will help in some one got a.lot of help good service the guy i spoke to was extremily professional from the begining of the call .i would go as far as to say he was probably the best c s a that i have dealt with at xxx for a very long time . everything was sorted well pleased with the service excellent service and delivery u r always very helpful and solve any problems i have thank you : ) easy to talk to and could understand them ..... promised a call back and never happened .now thinking of moving to t mobile people very helpfull but didnt get what i asked for you do n't listen , or do what you say you will , and you keep bothering me with useless surveys that you obviously do n't read ! because i have 2 wait 24 hours for the system to update and i do n't want to wait i want to check my onl lost phone and was up and running with my old number in no time at all thought customer care lady was very helpfull and dealt with my query quickly and was very nice could you please call be back on my number 07793117553 and i will explain my frustration about the service i did received the adviser was very friendly and helpful with good advice very good technical service , called me back and worked until the issue was solved he was very helpful with sorting the problem and giving advice . the issue woz resolved very quickly and the adviser who i spoke too was very polite ,and even gave me advice on how 2 avoid this in the future no. if you are that interested call me . good customer service skills which dealt with my issues adequately rude and un-helpful the insurance department was not helpful at all , and will be cancelling my insurance , they did not provide me with a satisfactory solution , advise or support .after all these years of paying for this service when it came to needing it , it failed me .not the service i 'm accustomed to from xxx .as they did not really know me as a customer .what a shame . just a very good service the best thanks 5 because they did not sort it . it was polite and helpful and speedy fix to my problem the first 2 occasions with customer services proved to be a waste of time plus cost me money each time with no results .the last occasion was excellent and your advisor extremely helpful .its a pity all your advisors were n't as good and rate your customers money they were very helpful and polite and done what i asked very quickly because the problem was solved . veryhelpful because xxx always work things out for to help me with my bill big thank you to xxx nothing ever is 100 per cent sorted my problem so well every time i make a change on my account , xxx get it wrong .i upgraded ....handset not delivered when it should have been ...when it was delivered it was just left on the doorstep and xxx started the new increased cost tariff before we even had the phone .always experience problems with xxx .i must be one of your longest standing customers and expect good service , if not special service . ruth who dealt with my call was thoroughly professional and extremely helpful resolving all my issues despite me starting the call ready to shout at someone .fantastic customer service and a shame i did n't get to speak to ruth originally as i would certainly have rmained loyal to xxx i felt that xxxphone could have done about more or gone the extra mile to sort out my issue xxx are the single most awful phone providers in the universe !nothing but grief since the moment i 've been with you which is about 4 years ! ! ! ! !i hate xxx and would n't recommend it to the devil ! ! ! ! ! !i can't wait to leave very helpful and a good service 1 listening 2 wot u hve 2 say 2 dealing with the matter prompty making u feel at ease tnk u yet again another month another problem , unbelievably bad service provided as a business customer , not advisors fault , as problems should of been dealt with from first call , a follow up call would 've been appreciated good cust service , problem explained and resolved straight away . you hopefully did what was requested ! although i had one advisor was very unhelpful and i had 2 refone another advisor who was at first not very empathic 2 my lack of technical understanding .however eventually on my suggestion the advisor talked me through the problem on my landline .so i gave high marking because the second advisor eventually gave me helpful advice and also my recommendation 2 join xxx because the service is very good .i wil email these comments 2 xxx . i was not really given an answer , just a few things to try .i am also disappointed that xxx have not responded to various emails about my account , which is separate to this incident . problems still not resolved well i have ask for nokia xpressmusic 5800 internet setting but i still havent recivce it yet , still wait when he said on the phone it only take 5mins , but it have been 5hours now , still havent recvice my internet setting jordan helped me where others could n't he is an asset to you very good service and staff member very helpful excellent helpful service your staff was very help full well the lady i talk 2 was very helpfull with what i ask her about and was really plit both sam and tina who have dealt with my query today have been excellent and dealt with things proactively and no fuss .my rating for recommending xxx at 8 is not based on this experience but based on some issues/concerns i have on the features of the account that have caused me issues over the last month or two the adviser was very pleasant and willing to listen with experience with the job at hand .the other reasons for my ratings are based on the facts that i am still a customer and if and whenever am not happy with your service i will point it out or be out . because i am satisfied the adviser was verry understanding and she did her best to fix the problam i had .overall she was fantastic your rep did exactly as i asked and gave me the resolution to my problem .he was polite and efficient and sorted it .so of course it was tens ! needed a international roaming turned on could have been more proactive in explaining why my freedom freebie had not been renewed ,that my top up reduced because i thought i was using ff and telling me payment for my ff would come off top up .could have asked if i wantwed to pay by other means .was reasonably polite and friendly . too many reasons have spoke to at least 5 advisors at dif times over past month or so and majority have n't a clue everything was very good tha advisor helped me i have had several problems since the start of this contract i wish to cancel free of charge i am that unhappy with it brilliant service and good helpful staff didnt really help with my problem 0 because u av just billed me 275 pound for apparently going over by 180 mins , my contract is only 35 a month for 900 mjns .it 's extortionate n i wo n't be staying with u . i have received excellent service from staff at the xxx call centre .the coleraine store on the other hand can be hit or miss . had great help regarding my query .thanks not happy with the service tats why it 's a low mark i spoke twice yesterday 2 advisors amd was lied 2 helpful service my call was handled ok wrong instruction about sure signal now have a big mess what you talking bout willis ? ? a very happy chappie .and an excellent solution service from you on customer service is variable it was better this time .problemshould not have happened in first place .i do not recommend anything to others especially your service which has been very poor in past .your rep was very helpful thankyou good prompt service very helpful and polite my ongoing problem is still not resolved as it a it issue .your telephone staff have been helpful , but they cannot help me any further . i got fixed what needed fixed thanks for all your help because i want free credit( : no, you said only three questions not four . the most happy helpfull person i have spoken 2 even on a friday no u were unable to talk to me because my husband is the account holder and i only wanted to check if the network was working ok my query was dealt with quickly nathan phoned back my land line to help me wasnt left for days with no service big thank you to nathan needed help .help was provided .cheers no always excellent service 1 as i ca n't add personal wifi hot spot to my plan as i did n't purchase my iphone through xxx .i 'm a long term customer with a high arpu - ridiculous . 10 the problem seems to have been sorted out:-) cuz he sorted out wot i needed i spoke to xxx this morning prior to this call and was given clear advice about returning my phone ..this person had a very good manner .in the next call your return policy was different !did n't feel this person was working with me , not good .also went on hold lots .call took 25 mins ,way too long !policies and info should remain consistent or it cannot be trusted . was rather appalled at the cost of using my phone in the middle east . v good service because seemed as if the girl i spoke to did n't know what she was doing always kept repeating herself and felt like just been kept on the phone so i spent more money with the call and when i asked about getting free texts cos i 'd topped up so much she did n't have a clue and the last time i spoke to someone he said i had 3000 free texts to claim surely i would have similar if not more now ! certainly , your complete disregard for my history as a client , your cancellation of services that impact my profession and your , ` there is nothing i can do ` attitude .thankfully i already received a confirmation of my account cancellation .o2 will be pleased to have me again as their client and to have me pay them my money . after 1 week nothing sorted also over 3 hrs spent on phone advisor was helpful and resolved issue quickly good service the assistant was very friendly and helpful , makes a great change high cost of insurance and other issues in the past staff are very understanding , care focussed and knowledgeable about products and services . quick efficient pleasant xxxphone is simply the best network i think the service is very good but sometimes it takes awhile for me to get through to the calling line but other than that it perfectly fine i felt my complaint was not being taken seriously and dictated to .i intend to take this further quick polite service and completed without any fuss i have asked the call advisor to log the info so you read the record .i did not in my opinion receive an adequate explanation or response to my query .why when i previously checked the upgrade date was it april and now it is august .my phone is at the end of its life and i was expecting it to be updated in approx 8 weeks .i am a very unhappy customer who will be making a complaint to your regulatory body if i do not receive an upgrade as expected in april at the latest . great service i had to ring twice as cut myself off .secind advisor seemed more able than first i was on the phone for nearly 2 hours , got put through to 5 different people , was cut off and did n't get a call back i had to phone back only to be told they could n't replace my broken phone so i am sending a notice to terminate contract average performance - confusing price plans , no e mail for last 4 days and a massive bill whenever i have needed your customer services they are always pleasant and efficient.thank you all . difficulties with ipad very good service and very pleasant to talk to .in total very satisfied . no very unhappy with the service from xxx ! ! ! no my.question.wasanswered i 'm trying to add my email account to my new iphone 4s and getting no support from xxx or supanet . ive had an ongoin issue for over 2 weeks now .and i have been givin false information on many occasions .today i was on hold to anna and she had me on hold for over 40 mins on one part of the call without coming back to me and telling me whats happenin i had to phone off a landline while i was on hold on my mobile and eventually spoke to a kelly who let me talk to a manager dawn and she told me i would get a call by 12 oclock today i am waitin to see if that happens .its a simple query but i have had so many conflicts of information and i have my mother an sister in the house who use xxx and they wont be renewin there contracts unless xxx do something for me with this ongoin saga advisor was really half arsed , no energy like your normal staff .she was grumpy and unhelpful .on a separate issue , i have been miss sold my tariff and will be leaving xxx as soon as i can - after many years together : ( messed around my request was sorted efficiently and was even given option of saving some money no reason i still do n't know why the direct debit management on your website always gives an error message good customer service .but reception is n't always good no value for money at all .complete rip off queries dealt with efficiently + courteously + cost of call refunded . no quibbles about the issue i had and prompt arrangement for a new battery to be sent polite friendly and helpful .answed my querry which will involve me visiting shop .hope they are as helpful ! the queiery i had was n't dealt with i feel i been ripped off after a year with xxxphone and i wo n't be spending much longer with them ! ! ! ! just been with xxx about 11 year .smaybe more because i was very satisfied with the service ! sorry no time because i felt your team gave me wrong information about the delivery on my new contact phone & i found it hard to communicate with the person at xxx ! ! o very polite , friendly and helpful advisor . lady was very helpfulp cause the young man was very helpful and plesant u need more like him been with xxxphone a lot of years now and always had good service .thank you . im a satisfied customer x i had a dongle which was supposed to have been turned off in august 2011 .after checking my bills last week i realised it had n't ! ! ! ! i rang up your customer services the other morning and explained the situation .with no fuss or arguing your operator had sorted my problem and credited back the money .after his efforts i rang up the same day and ordered a new contract and phone for my partner .paul wills absolute frustration throughout the process of porting over 14 phones from o2 , poor customer service and training huh ? 6 months of cockups by xxx since joining as a new customer and now you 're asking me why i 'm peeved ? ! ? !the case notes on my account should be sufficient explanation why i 'm leaving xxx and will not recommend this experience to anyone no have had a complete nightmare since adding 2 new phones to my account in nov 2011 .will not be renewing the time .comes ! the ratings are based on my experience and how i feel . getting cut off again i like the service i get with you that 's why i have rated you so high and i do reccomend you to every body she answered my question and give me what i needed good advisor help was great and sorted out the enquire fast and easy to under stand . i have been asking for the paper bills as agreed in contract multiple times - frequently unable to access bills online. -today was told bills would be emailed in 15 minutes - still no bills - for gods sake get this sorted my query was dealt with very fast and martin was very helpful and friendly they sorted euerythink out straight away and i didnt seem to be a promblem for them like some times when i phone you get some with a right bad attitude but these people i spoke to day to they were fanastic mobile dongle still not working after at least 5 phone calls my phone will not call out polite efficient service he was polite helpful and quick to me that 's perfect service they was very good but it should not have happened in the first place ring me and i will inform you ! friend ,fast very pleased a complete mess when i simply changed my d/d details .took 4 visits of an hour each visit speaking to your billing dept and staff at the cheltenham branch and still not sorted quick , easy & agreed withy point ! yes , of course - she was fine but you ( xxx ) are corporate , money grabbing **** . the service is poor !no explaining for reasons !no value for money . at anytime i call them thay always deal with me god very poor allround the lady who handled my call failed to listen , talked over me , did not provide what i needed , indulged in inane personal chat and finally left me waiting until i got fed up and terminated the call helped me solve my problem with my device really quick helpful call .my problem was sorted immediatly and the girl who took the call was really down to earth i received a new iphone last tuesday and i queried the battery life of the phone at such an early stage i.e having to charge it up within a day without excessive usage .the call taker was helpful in offering to send me a new phone however it would be nice to have technical advice as to why might be causing the battery to drain rather than having to go through the process of returning and setting up another phone . good service , offered me exactly the right tariff for me , had all the info to hand , very freindly .well done ! mistake after mistake from xxx , i get told one thing by an advisor , given discounts and money off to compensate for your mistakes then find 3 months later that it was never done the woman who i spoke to was very friendly and my blackberry service was back up and running faster than last time but i am unhappy with how long my internet takes to load well xxx is very friendly and organised ,you handle things very well : ) i was happy with end result but getting there took a bit longer than i anticipated took far too long & no one seemed to know the solution very satisfied well the query was sorted out very fast ,and the and the young scotch lass who dealt with it was quick and very happy to sort the query out for me . you asked me for them pleasent and very helpfull and also good manners tried to register account .this was impossible , this was not the first time , may try new network ! ! :-( contractual yerms with xxx are too restrictive and when i require some assistance with my payment plan it has been denied .very disapointing for a xxx continuous customer since 1988 ! xxx not happy billing still not sent very satisfied . coz u cudnt help ! after yesterday today was perfect sure .my experience would not effect my recommendation for xxx .my query was not resolved because your website was not working - 10am friday morning - and your adviser kindly explained this .xxx should have a properly functioning and user-friendly website .your adviser was friendly and helpful and she did the best she could .thx . never had any major issues regarding xxx or customer service !everyone 's always been polite and very helpful . call me on 07500116414 courtesy and efficiency and good advice . 3 all the people that i spoke to was help full unsatisfactory outcome stupidity ! ! ! ! ! encompitance ! ! ! ! !and xxx really gone down in my estimation ! ! ! ! ! good to speak to a living human being in real time who solved the problem as a whole the service was very good are you silly .i still have no e mail connection and am on business in oslo for a week .why not call me ? i have not received the software update as promised the help i got from your advisor was very good and helpfull she was very helpful though i still have to set up my online bill ? my request was handled promptly overall very happy helpful , happy , lovely calm voice , great service . 0 i spoke to xxx a few days ago and the staff member seemed very helpful at the time , but failed to do what she had promised , causing me loss of service during a family emergency .i spoke to mark at xxx today who apologised for his colleagues lies and failure , reconnected my service and arranged a small discount on my bill for the inconvenience and poor service received from his colleague .he took responsibility , dealt with the problem and compensated for it too .he was professional , courteous and got the job done . adviser was very helpful & very polite good customer service all round quick & clear once i was speaking to agent but has to queue for too long before the person who dealth with the call was unsympathetic to my call and was oblivious to my problem very helpful and efficient do n't no where to start would never use u again i have had very poor service since october 2011 when i upgraded , i will not be upgrading again as i have lost all confidence in the company have always had nokia phones with xxx .staff on phone and in retail outlets always have been very helpful to me . happy with service advisors polite sorted quick , no hassle . advisors always polite and helpful , not kept on hold for long and they are english so no struggling to understand advisors where english is a second language .well done xxxphone ! i was very satisfied with way my query was handled and very pleased with the outcome . it was quick and easy , she was very pleasant call answered quickly ; girl was polite , efficient and knowledgable ; issues addressed with minimum fuss . because the man was very helpful i 've made many calls to 191 for help over the past 3 months and had to call back again several times as issues which were confirmed resolved were not .with the exception of ' sharon ' who was wonderful .it has made me question whether to stay with xxx at all . problem solved quickly & certiously top marks reason being this particular phone ticks all the boxes however the xxx network is early days yet and unknown so if you ask me 6months down the line i should be able to give you an honest answer i 'm a xxx customer for over 15 years and i 'm not eligible for a good deal on my upgrade which is a shame and i wo n't recommend anymore any friend to the network anyway many i know are leaving xxx and i might do so aswell .thank you advisers are always helpfull and happy to help .very satisfied with xxxphone overall . i was put through to 4 different people then got cut off before finally getting through to someone who wad able to action my request .she was very good but everyone else wad hopeless . he was very helpful after recording a call saying this number was due an up grade and being told to go to my local store with a vip i was totally embarrassed as i was told in the shop that it was n't due i thinking of going toanother provider now i 've had a fraud on my account .now i ca n't cancel a phone contract that i need to and i am now paying the larger sum of money on the acc that has been frauded the answers were good it was just a little complicated and in fact i will probably need to ring again .but all in all xxx is excellent , thank you . my new phone has not arived how much longer if u want to call me i ll tell u as it will take too long to text every since i had a contract with xxx i had nothing but trouble . i was given a good deal ,what i wanted ,as been paying high bills for v long time ,also a new phone .thanksfor everything.tasos . ur the best because you fail to provide a simple service you could and should provide - and you do it to maximise your profit at the expense of looking after your customers the person was very helpful waiting far too long for assistance customer service has improved over the past couple of years the people i spoke to listened and went that extra step to assist me . . thank you for question 1 because it is not brilliant but good enough q2 and q3 the guy who advised me was amazing thank you ! ! ! ! ! good service staff are always helpful been customer for nearly 15 years never had a issue whilst call handled well ( 10 ) its the 2nd time ive had to call to re instate mms - apparently first it was never added to my account ( first call ) then after a month -t dropped off ! i am just happy with the overall service ! very arrogant response from your customer services and website is full of glitches .thanks . she guided me through the issues on my computer and how the problem had occured in the first place is unknown ?why my settings had miraculously changed is a mistery ?and why i have to keep topping up my phone to top up my dongle is a complete waist of money and time iv never had so many problems with one company . quick and efficient service i found the advisor who i spoke to every kind and pleasant i also thought he dealt with my problems well and he understood what i need to find out that 's why i give all ratings as tens never got anything changed i think to reach ten u need yr customers to be content with vodka phone the company i.e charges i 'm always happy with the service from xxx .everything is always sorted quickly . happy with service i got polite knowledgable and answered what i needed to know but i still get a **** signal too many lies the answers speak for itself pleasant customer representative he was very good an polite keep telling me you are cutting me of when i pay my bill i want to leave xxxphone its cuz u have impressed me as yet no that 's 4 questions .sorry but i 'm busy very helpful service your website is too big and clumsy you have the selections on the main screen like freebees but you can not click on them to purchase them you have to go round and round in circles sorry but it is not user friendly i was very satisfied with the help i received good courteous advice , not a brilliant solution to my .technical query very polite advisor who answered my query quickly and satisfactorily the service i had was good but just a bit disappointed that i have used all of my 3g in 2 days which has never happened to me in 2 years and it has charged me for this i am a very happy customer i use your network for my mobile and internet dongul , also recomended you to friends and family and they are also on your network thanks 10out of 10 would be a tall order , but the girl was lovely i am satisfied with the service , but not the answers not at all we have had so much trouble over our phones and service that as soon as we are out of contract with xxxphone we will never use you again !we have been customers for nearly 20 years with 4 phones with you and had no loyalty or no good service from you as soon as we had a problem ! clear advice 10 the lady i spoke to listened to me , was very helpful and easy to talk to . efficient service i was very pleaaed with the service dissatisfied , i feel the costs incured are far to high .after making a query back last december in the use of phone in thailand . services was good on this occasion my problem was sorted in the past they wernt he was very polite and helpful , think his name was zac been with xxxphone for many years and theve always been able to help the gentleman that answerd my call was very helpful and happy he should have a pay rise because the person i spoke 2 was helpfull and sorted my problem out stright away lady was helpfull nice and polite , only issue i have is with xxx itself !no option to just talk to a adviser i had to press a option that i did n't need just to speak to a human , and your automated payment service is not avalable quite often !apart from that your staff wen u do get through r lovely and very helpful indeed my phone wasnt working so i rang xxx & they talked me through what to do .thank you its good sometimes not always the adviser i spoke to was very friendly and helpful and could answer my main query , but i had a couple of additional questions that were mostly answered , there was only one question that i felt was n't answered fully . bad customer service telling me the wrong things about my bill been with xxx since 1995 ish had some issues while on contract over charged every month horendously now on payg better still not sorted my internet access :/ tho i 've tried to get help today and was on hold for 10 to 15 mins with no joy i have always been with xxx but never got anything back for free after many attempts to get the matter settled the woman did it . very helpful person thankfully excellent servicexxxx always .good service and reliable i have been with xxx as long as i can rememberno other network for me i have had problems with my online account for a while and every time i ring up to try and resolve it i am told it will be looked at but it still has n't been sorted . the woman was very helpful and resolved problems that caused a bit of worry .very helpful , thank you . no very satisfied x the lad was friendly ,polite and did excatly what i asked him to do .nice to deal with the lad very thorough because despite being informed on a previous customer service call that if my phone was to break again it would be ok to swap for a different model this is now not being honoured . issue not resolved satisfactorily .i 'm wasting my time fixing xxx 's mistake , and will call again later . very unhelpful staff that would not put me through to the depar ment i asked for which would have been to your advantage team very helpful and efficient she was very friendly and extremely helpful very pleased with your service & attention to detail . i gave two tens because sue was really helpful and kind and i gave a o because the problem i rang about still hasnt been fixed my iphone is not working & need my phone 4 work .after speakin with ur team they refuse to either give me a early upgrade or replace / repair it free of charge - even though im a high vallue customer with a 18month contract & have been on this account 4 many years u unfortunatlley leave me without a phone until march when i would b due a earlly upgrade * u willl b loosing my loyal business if this does not get resolved regards mark the young lady did all she could 2 help and was able 2. issue was dealt with quickly due to the fact been with xxx a long time & the cost , gonna have to consider cheaper options as xxx has become to expensive .... nothing gone achage very good all round service , very polite the advisor was great .really helpful .but i found xxxphone let me down .there policys .but advisor great .x x because i 've not got a penny am strugglin with my contract with yous an personaly i think yous are robbing me and arnet showing me any leaniancey with paying my bills off bit by bit an everytime i talk to your team they have no time to talk ca n't be bothered really . . i ca n't wait for my contract to end an all my friends ave left or are leavin orange are a lot better . . and that 's rap . . customer service is always good because you clearly do n't value loyal customers especially when an error has been made by xxx and you we unprepared to honour a price quoted on 2 phones on my account .therefore i have obtained pac codes and will be leaving xxx at the earliest possibility .i have to unfortunately stay with you for my daughters phone as the contract has another year to run but as soon as that is up she will be going to another provider too .totally horrendous service and no loyalty whatsoever to a current customer they were only based on the helpful scottish girl who helped me !not the 2 inept iphone techs that knew nothing and cut me off annoying problem handled in a supportive way with added value very dissapointed with company wen contracts r ready for upgrades wil change 2 different company i am quite willing 2 discuss the problem phoned customer services bec they barred my line by mistake- lady i spoke to transferred me 2 collections dept but it took me to customer services again !& i ended up with a new person having to explain everything again !this happened 5 times ! ! ! so i was on same call for 10mins .i gave 8 score instead of 1 score only bec the 5th person was really nice & understanding & resolved my problem everytime i spk 2 a member of yr team they r always cheerful & helpful .i wld recommend xxx 2 other people as have been wiv u many years & am happy & satisfied wiv u this issue has remained since july 2011 and no one has bothered to resolve it friendly and helpful attention very polite call duration 29 mins , on hold most of the time , spoke to two people regarding reason 4 my call , second person said they would call me back within two hours , i 'm still waiting , 4 hours ago! ! disgusting service ! ! ! they were unable to solve my issue and told me to go back to the shop i brought it from .however the lady was helpful do n't feel that for someone who spends a lot of money when roaming i am treated well compared to when i was with o2 . great service ! ! the adviser was very friendly and helpful on the phone . . i was forced my gun point to tell u the answers lol .u asked so i told .u lot should offer more free stuff 10 i expected a service and received it . i thought the adviser was very helpful and polite .and my issue was resolved quickly . i was pleased with service today but in past have not had great service and lots of problems when paying my bill slow action from ur head office , no authorisation given to store manager to fix there mistakes . the advisor was polite and helpful .she went the extra mile to give me an alternative but it still did n't help me entirely due to my lack if minutes and needing to buy more .i have had a lot of bad experiences recently with xxx as of recent and have lost my trust in the general service .i always feel in customer service there should always be more of a can do attitude to help with the problem and perhaps xxx should be able to do more to be able to provide a better service .rather than i have to do this or that , it seems hard work when your the provider .it 's best just to always give a little bit more than customers would be happier !thanks the contact was informative but did n't provide the ideal outcome of a more cost-effective rate which includes ability to call eu.xxx do not appear to have such capability without increased tariff which is unaffordable .my free landline units were not valued as i was told xxx no longer offer these . good service answered the questions i askex 4 is because i 'm unable to go to a lower tariff i should have stayed with orange .was a bad mistake moving over to xxxphone .i was promised cheaper bills but they are almost double .i have a dongle that is useless and have to keep it till the contract runs out . query solved quickly and efficiently good service , query easily sorted , very efficient because the adviser was patient and i got the issue resovled no problems all sorted very satisfied with the service very good customer rep 10 options were easy to follow .did n't have to wait to get through .advisor very polite and helpful you r good the way very pleasant & helpful call staff he was polite , courteous , patient and answered my query in a clear and precise manner .well done very good service . i upgraded my phone with you and was promised next day delivery but still waiting for my new phone 3 days on !your advisor i spoke with today was very good its not their fault that there is a complete lack of communication between you and your customers because i still do n't have my iphone i ca n't get through to the bedford store to see if its there but the call person was as helpful as he could be dealt with promtly cos ive bin forced with a 2 year contract but only wanted a year and have bin we xxx for 8 years and not happy and with tariff i had to ring twice to get it resolved good service .my problem sorted . very helpful people that i dealt with and managed to up sell me an ipad2 so obviously he did very well . the advisor was very helpful .even though both him and the department he phoned did n't know why random money was taken out of my account , they resolved the issue and told me another way to check with my bank if i 'm still curious as to why it got taken out .the money was refunded and the advisor was apologetic . all my phone numbers for that account are not shown so i am unable to check usage was happy with the chap i spoke to he was very helpful and very friendly and chatty good communication advisor was patient understood query and efficient . did not get much help i had to call 4 times for a simple sure signal problem i am experiencing and the person on the other side i heard that i need to wait and watch for 2 more days and then call back ... huh . i have been passed between 3 people and kept on hold for long periods and our problem is still not resolved .now i cant get through to you at all . took two weeks to get my iphone working unacceptable ! ! i was satisfied so far hopefully the new phones you send out will work properlly yes the person i spoken 2 had a good telephone manner and delt with my enquiry quickly . very friendly , efficient service 40 mins on the phone to be told you could n't deal with me , got cut of nobody bothered to call me back had to go back through press this press that again ,not happy with your service considering going else where after been with xxxphone for 15 years , your assistant did not seam bothered at the fact we may look else where ,where 's the loyalty we spend alot of money through the business account thankyou the advisor was very polite , efficient , no problems !very happy overall ! the rep was professional and courteous but could n't provide me with the information i wanted good quick friendly efficient service i want to leave xxx as o2 is offering iphone at a better price for the same package .the person i spoke to gave me the pac immediately . i made a complaint and it wasnt resolved .i said i will be cancelling my contract and that didnt seem to matter , even though i have been a good customer for years .if i dont matter then i will take my custom elsewhere i 'm . happy with xxx services brilliant customer service ! very helpful assistance happy service the people i spoke to were very helpful and understanding : ) unresponsive to my needs .insist on detail from person who set up the account who has n't worked for the company for years . rec my telephone call courteously and patience appalling service after 20 years i am moving to orange as you are not geared up for businesses & miss-sell insurance policies ! excellent network i thought that i had not needed to contact xxxphone if the fault was stated on the top up line the adviser was very helpful an dealt with my query quickly the advisor gave me some info i needed but they could not deal with questions about my upgrade .i didnt need to wait long to get through to an advisor which was great friendly and helpfull advice provided me with the answer to all of my questions the agent clare was polite and resolved my query 1st time , what she didnt know she found out for me .generally the more efficient the agent the better the overall customer experience .clare was brilliant !: - i just dont feel my query has been resolved i spoke to 5 different people was told to go to the xxxphone shop to show my id i then phoned back and was told that i needed to go back to the xxxphone shop to resolve my query i rang today to sort out my daughters phone out pleased that her line was restored and was told that my original query couldnt be resolved until the balance is cleared if i was told this first i could have saved a lot of time and petrol and money my phone was cut off last nite due to an input error very inconvienient and i haue had to sort it out today aduisor very helpfull but u haue left me owing money and i pay my bill dd sorry but its wrong u should b apologiesing to me customer of 15 yrs answered within 2 rings helped quickly and knowledgeable .polite and friendly . very helpful ,found out everything i asked sorted out when my i phone would be delivered extremely helpful call advisor dealt with my query efficiently issued resolved and credit made with no arguments .nice to be trusted . the lady helped with my enquiry very well thats the score i thought the service warranted no my problem has not been resolved handle wot i needed they well the advisor was clear and we had no silent moments .also the reason i was calling was dealt with within minutes i 've been with xxx for years and always receive a fantastic service and customer care having terrible service from xxx and staff not knowing what they are doing .it 's taken over a month to sort out the mess up you 've made over what should 've been a simple upgrade .i 've spent hours on the phone and numerous phone calls at my expense when you disconnected the wrong sim so not a satisfied customer after 11 years of loyalty ! ! ! ghh been with you 10 yr and had little problems good service got it rightfriendly yes i needed help at cancelling an account due to my son going travelling and i needed to cancel but due to 24mth agreement could n't but no advise was available first rating low as advisors in xxx shop poor .last rating high as advisor from customer services excellent ! no coz ur adviser was more than helpful to me and also my fiancee is a pa to one of the top directors at paddington ! because the problems i had were resolved there was no hassle and got the answers i was looking for i was happy to a ten rating to all questions because the lady was very helpful and help solve all the problems i had with the mms settings on my phone . very helpful this time the lady was so polite and was so professional . q1 , rating 10 = excellent service delivery .q2 , rating 10 = offered great advice in regards to options with insurance .q3 , rating 10= advisor knowledgable and friendly because i have been with xxx for 7 years and i never get anything back i always toppin up about 10-20 pound a week the person was very polite helpful and could not do enough for me outstanding cust .service thanks for the first time xxx have helped me with my query ,problems .i 've have rang a few times but this lady was very helpful .i would of marked 10 but the line was n't very clear and the call was quite long but that 's xxx .if this lady had not of helped me today i would of left xxx a gone to o2 .but she was very good . the reasons for my ratings are because the network is charging me for a bill and wont do anything to help me out and i cant afford it and they wont let me come out my contract , also i have hardly had the use of my price plan because theyrs been problems with either my phone or the signal !would apreciate it if someone could help me find a way around the situation ! your service is good generally v. satisfied overall .girl on phone ... super service while a tad slow due to the method used was simple when connected , for a change to other services good but not first class happy to if you want to ring problem solved : ) your customer service people are helpful and knowledgeable and courteous which is a nice thing these days the adviser that dealt with my enquiry was very polite and offered to help more then what was asked for , and because of that i would recommend xxx to others just wish all advisers were like her the man i spoke to simon ,explained everything clearly to me .he was so helpful and friendly .really good customer service . i would recommend .xxx to anyone always pleased with the service .but of all the times i have .rungxxx i.was most impressed with simon helping me with my query . amy was polite helpful and infomative 10 they are what i thunk good and helpful service from somebody i understood . all was fine ten after xxx sent a text asking me to call a specific number .i spent an hour on the phone and was passed to 7 different people in different departments until hannah took the initiative , understood what i needed to do and solve the problem .at no time did anybody explain what process had to be gone through to transfer my number from a business to a personal account .your harrogate shop is a complete waste of space and resource .if only the right hand knew what the left hand was doing ! i called in december to agree new charges and services .i asked for removal of data service .you then charged me over double the cost and then tell me it is my fault as it was not removed .this is for an employees moby .when i ask for remove i mean remove not leave on .i have not been refunded fully either my questions were answere but it took quite a long time as it did n't seem the girl who answered my call really knew what she was doing find out about phones felt like i was vein fobbed off .maybe lunch break was due . becoz got no internet services y should i be the 1 waiting for u to sort ur end out to have blackberry messager result i wanted you lot are just ace xo gtreat service thanks adviser sounded hot still not got my net settins yet bcs the people i talked to whenever i call were great xxx is by far the best and most competitive network , always has been for me over 15 years plus . queries delt with quickly an efficiently good service good service ansewed the questions i asked !thankyou ! excellent service from your advisor really good , helpful people let down by hopeless back office systems . as i think xxx has gone down hill now compared too when i first got a mobile which was with xxx your always very polite ,never hurried ,spend time explaining things ,and work out what 's best for you ,thanks the ratings i have given are fair i wasnt completely satisfied with the service please dont ask me for feedback i hate those survays i dont wish to take part your staff are always polite ,well informed and helpful. you have good worldwide coverage and a strong brand which i like.the only negatives are that you should offer some form of contract to people like myself who travel a lot and need to call and text the uk from international destinations not just european ones ?it would also be an idea if you were to be able to deliver phones on time and keep the customer informed on this.apart from these i do believe your staff are one of your strongest assets ,my advisor ` lisa renshaw ` at customer retentions was fantastic and i commend her for her patience and attention to detail . good customer service so good ratings very nice guy to chat too and helped me with everything i needed , asked me about my day and job etc , and helped me get my account sorted ratings would have been higher but it 's a network problem .both my phone and my husband 's have recently started losing signal at home ( both xxx ) .sure signal box being dispatched for delivery monday 13th but until then i wo n't know if problem resolved yes your the best nettwork i also have a business phone on xxxphone outstanding customer servicees and performance not happy with costumer service it is hard to understand people who are not british ! ! just good services because its what i think superb lady on the phone who acted very promptly and with utmost courtesy the adviser was brilliant it was just the waiting to be connecting x perfect service , thanks my problem was sorted out very quickly , easily and with a smile . felt adviser was rude and condescending and actually said to me xxx has 9million customers why would they care about just one ?terrible customer service and as i 'm on the student union at london met uni i feel that when i share this experience it will cost xxx a lot more customers than just myself xxx is expensive as a network provider . because ur staff have always treated me with respect and are very helpful i have used xxx fone for 20 yrs and dont plan on leaving you x service and replies were clear and helpful .thank you . the advisor carried out his job very proficiently and professionally very impressed well done ! ! great and helpful lady on the line .migration from one business account to another was not easy .confusion between vod-direct & vod partners when called . debbie was polite , friendly helpful and did everything i needed very quickly and efficiently as well as confirming everything by text .superb service totally unhelpful service .queried deductions on my account after topping up today & told xxx system charged me for 3 texts .i only sent 1 .no further information available on these extra 2 texts & told i could not argue with your system .this is not the first time money has been taken without reason .i told agent very unhappy about this & will cancel service including rest of my household & husbands business who use xxx .told to do what i have to do but no resolution offered .i will be going elsewhere . brilliant service in the hammersmith store and on the phone this morning the individuals were professional and understanding in an extremely difficult circumstance . 0.1 fairly plzd wae yer service bit deaf cnt tlk rite cnt undrstnd wot flk say my query was not answered = i was left waiting on the line for several minutes = then the phone went dead = no one phoned me back = not impressed ! theyhelp my quire excellent service because xxxphone are rubbish good service the guy on the phone was good however i am still having problems with my content control ?! ! ! ! happy with the service .thanks . stop resolved my problems because i requested my internet setting and they told me twenty four hours could be quicker had problems with xxx before paula was easy to talk to checked out a lot on my acct thanks paula keep up good work i wanted my iphone service to be turned on and its still not turned on customer service advisor was very pleasant and helpful the adviser i spoke to was very friendly and dealt with my query been with xxx for 15 years always brill service the only problem a have with xxxphone is my internet still is not workin the two people i spoke to this morning were very helpful with my query as for xxx i would have rather they would have contacted me when the very high bill came in i did not get no helpful information at all i was very disappointed i have been a xxx customer for 13 years and in the last 6 months i have had nothing but problems with your network just such good communication , helpful and knowledgable .thank you great service . bad customer care and very bad service will not be renew contract because am very pleased i have been with you for twenty odd years but over the last 5the service and help has deteriorated to the point that it is rare if i do n't have to ring to sort something out every month.this is unacceptable and frustrating when i am assured each time that it has been sorted and logged and it clearly has not . first 2 good but the last well he just took to long !for such a simple question . fast , courteous service ! no he is the only advisor i 've spoke to about an ongoing problem who i actually believe has sorted the problem out .he was efficient , polite and had excellent customer service skills 1 your computer system does not seem user friendly to your staff ,2 i had a phototxt charge on my bill - i do n't do photo txting and have been told it was a long txt ?did n't know there was a length charge ?xxxpone are very quick to send txt 's to say your bill is overdue but slow to explain things sometimes 3 coverage seems to play games at times saying network restriction or some such stuff everything was fine 1st time and no need to call back i only scored 5 on the second question as i called to take content lock off my phone , but had to ring back as it was n't lifted and was advised on the second occasion that it could take upto 24 hours to update , appart from that i am totally satisfied with the xxx service . 0 not resolved whilst the adviser was pleasant and helpful , the issue i had with setting a bb email was not resolved always have a good answer , when i call to ask . outstanding on the phone and handled my problem well thank you because the advisor was really helpful and patient . cause my 3g is back on : ) thanks chloe the advisor was able to get me a different handset as the 4 exchanges i had were still faulty the agent that dealt with my querie was professional , helpful , knowledgable and a credit to ur company and that parents that raised her . the guy was very helpful and polite and knew exactly what he was talking bout excellent adviser the person i spoke was rather polite and solved my problem straight away and also the main thing he asked was there anything else never had any problems .the service is always great ! & helpful !plus its a good old british company ! ! this adviser was okay but overall i find xxx difficult to deal with when there are problems even though the network is good .i feel i always have to argue to get the result i want and in the past i have been told i have not got a business contract when that is what i agreed and it took months to sort out .now i have had to return a new handset because of appalling battery life which is no use to me and although someone signed for it on 2 feb it was not showing as back in the warehouse until 9 feb.it really is too much trouble and on balance i will probably go toi another provider . because i have described my circumstances but xxx are only interested in making money the advisor was very helpful and sorted my query out quickly . i am disgusted with the customer service i have received , i had the phone put down on me twice ,was told different things with each phone call , i did not receive 3 manager calls that i was assured would be made ,it was insinuated that i had lied about my problem and i was told to purchase missing items from ebay so i feel i have been very let down by such a large company as xxx and i will be writing an official complaint . overall good setvice been waiting days for new mobile after signing new contract for 24 months .very disappointed with lack of interest from xxx . attitude was bad ! very abrupt because she was very helpfully the adviser answered my query quickly and i did n't have to wait in a queue too long . as think i did n't get no where paid 25p twice and got told its down happy with service the lady i spoke to was helpful , she sent me through tips to help set up my i phone , much better service than i 've had over the past few days 6irst class service as usual very good phone network and service satifaction the reason is the adviser handled my problem straight away i was happy with it . since upgrading phone in december 2010 its one of the worst phones ive had and worse customer services ive recieved regarding handset and sure signal box . excellent customer services and satisfied queries with amazing and pleasant voice .<3<3 very patient & understanding adviser who carefully went through complex array of possible solutions .an example of very sensible customer support that was most appreciated he was polite and amenable and sorted out all of my problems .and he seemed to know his stuff was no dillydallying personal service excellent .should have been able to resolve issue online . polite , efficient service .but ended up having to go back to the shop to change my tariff . 10 this is the second time i have tried to address this problem and i still no closer told u , person who dealt with problem was ok but some of ur methods of pushing people into online bills is wrong ! !so do n't do it . all the 191 staff all very helpful n good at helping with any problems gd to ave som1 on the end of phone : ) wasted too much time calling xxx.tolddiff things by diff staff .any issues should be resolved w one call not ten calls because it was good my requests was done at once .ive been with xxx for the past 8 yrs .& i have not encountered any problem since .will definitely recommend you . answered everything i needed to know and made the necessary changes to my phone settings to allow picture messaging .courteous , polite and efficient .....many thanks the reasons for the ratings are in the questions ,are they not ? ? 7 overall very pleased fast and good service the lady was very polite , friendly , made a nice comment about my name .it was so refreshing not having to talk to a machine ! very swift service .polite , friendly staff . the young man was very pleasant and very helpful and answered my question .i 'm very happy with xxx i had been told by three different xxx staff that if a report a nuisance text five times i could get the number blocked .the fifth time i rang the customer service guy told me that was n't true .he offered no explanation or apology for xxx 's misleading advice .he told me to call the police and asked if i had saved the texts .due to the sexually abusive and racist nature of the texts i deleted them .if i had been advised to save them and that the only course of action was to call the police i would have done to begin with .i feel like i have been misled by poorly trained staff in a situation which is already very distressing . i have been a xxxphone customer for 15 years and this is the first problem i have had , the lady i spoke to was helpful , understanding and dealt with the issue in a professional manner and i was one hundred percent happy with the help and result of my queery the opertor was helpful & courteous , i got what i wanted my debit card registered . good response and reliable helpful i had a specific query which was dealt with straight away in a professional and friendly manner . advisor very helpfull , service usuallu very good i requested 2 times for 100 international minutes u just took 50p but no minutes came the 6 was because i find xxx good but rather expensive !and the two 10 's was for excellent help and friendly service who resolved my problem very quickly helpful nonjudgemental friendly and v helpful v good s cant remember the girls name but she was very plesant and got evry thng dun that i askd young very helpful n patient .took me thru various things to try solve prob .not solved , advised ask shop .his attitide was v positive i was quoted 3 different prices for a product .very unprofessional on xxx 's part although the last advisor tried his best to resolve the situation great customer service good in the main but too many attempts into my bank details which caused my card to be deregistered but now reregistered again .that was why i gave an 8 in my last reply to your questions .please do not send or tele anymore today as very busy .thanks xxx do not look after there customers as well as they should do ! the team member helped me with my problems , very proffesional . clear , concise & efficient yes - i am happy with xxx as it is a flexible company .i am not happy about how my issue was resolved as i simply needed to change an appointment i have with xxx .i needed to call the exact store that i had an appointment with however i do not know why i was transferred to a business adviser rather then a personal advisor - the business advisor did not have the contact details of your stores on his system which does not make a lot of sense to me ... however the business adviser was professional and performed well under the circumstances . very good professional service with friendly approach the person i dealt wiv was polite , extremely helpful & rang back wen we got cut off nobody can give me an answer as to when my sony erics phone will be delivered go to **** ' did not resolve problem !very polite but , that does not help my problem .got to call back again ! just good service very polite and hopefuly resolved my xxxphone problem went out of his way when the first fix never worked . poor signal ( normal k adviser was fantastic great job very happy thank i 've been a customer with xxx for at least 6 yrs and you have always helped me out thanks i am very pleased with xxx services and have never had any complaints . she was very helpful the lady was nice : ) 7 10 charging for paper billing i have been with all the other big network providers , and find xxx to have best coverage !sometimes my payments have been late and xxx have been very supportive with the option of a payment plan !most other networks do n't offer this and disconnect your service ! ! !finally , the majority of xxx call centre team are very friendly and helpful , although on the rare occasion , i get a team member that needs a lesson or 2 in etiquette and courtesy ! ! regardsl .braiden knowledgeable personal response which answered my questions . outcome was very satisfactory . because u only open 8am - 8pm what if i 've got a problem and i ca n't fix it because it 9pm .that 's the reason the adviser was great and took the time to do what others have not . simply contract control is arkward for me with xxx and i will be leaving u at the end of the month for a local company unless u can sort this today because i 've had issues since november last year .i 've spent hours on the phone with yr team and i 'm still not satisfied my issue is resolved .i 'd would like a phone call to discuss the matter but i 'm told this is not possible .i 'm drafting a letter to send to you with my list of complaints . i work / mix with a lot of people and i 'm regularly asked who my provider is and then i could never mention xxx with a positive vibe .very disappointed , so much so i have taken another contract out with 02trever because i 'm trying to sign up to a new 2 year contract for a new iphone 4s , even willing to buy out the last few months of existing contract but it seems the computer says no and i ca n't upgrade , it was going to be a present for my wife 's birthday , ha ho , quick , efficient answered my queries . the lady was very helpful , patient kind , and contacted technical department to help sort out my problem , she went through all the settings on my phone to help me you charged me for returned items , claimed that it was standard policy to do so and that refunds were only made when customers contacted and then refused to supply a corrected bill claiming that was standard for all telephone companies . got what i wanted and no fuss i thought i was still pay as you go i did not wo n't to change to a contract xxxphone network great and your better then orange very friendly agent that solved problem in a straight forward way .however xxx systems are very slow just very satisfied because they are very helpful when you need help helpful , considerate staff , who always do what they say they will do .took time to explain the state of my account . i would not recommend xxx in eastbourne as coverage is awful round where i live / my friends - often no service at all .i asked for pac codes and this request was dealt with efficiently . nobody knew how to help , i spent an hour on the phone being past from one person to another .i could not get put through to a store , the whole process was a shambles .i would not recomend xxx to anyone .orange was much better . the adviser looked after me very well good service ; very polite and helpful the system was down and logged the first operator out and then i had to wait ages to get transferred to another operator .nice enough operators , just took to long to get answers the advisor was polite and had a friendly approach .10/10 helpful got the problem sorted straight away that i had polite and helpful thank you she was nice , answered my questions and even texted me with additional information . have a faulty phone that needs fixing or replacing , but because out of warranty , xxx are not prepared to resolve issue . very well explained and polite . when i called they were very friendly and polite ...answered all my questions and they seemed to know what they were on about ...after he asked if there was anything else he could help me with , which was gd very helpful person but your website was not working properly so she could not help .paul not so happy with xxx at the moment xxx does not care about customers at all i rang 3 times about upgrades no one was interested .i rang 10+ times about my problems 0 has phoned back . after taking out a new contract for mifi device it does not hold a gprs signal .i have used the sim card in an old phone which is giving me an internet connection now with no problem .the device is poor at best and i do not want to pay for somerhing that doesnt work because i wanted to cancel my blackberry contract , only to find out i ca n't do it over the phone , i have to email xxx !also i did n't realise my contract carries on , surely its better to cancel a contract and the customer can opt to carry on , then carry on a contract that the customer thought ended itself ?i also think xxx is incompetent as i have had my contract black listed multiple times mostly it was your teams fault - a mistake made and i am usually left without a phone for 24 hours !not very good service . he was very polite and i thought that he solved my problem .unfortunately still experiencing the same problem .need to call again and hope will get the same person as he sound very profecional 0 pleasant helpful advice cos i my internet is still not working the problem with my bill was sorted promptly and received a refund for purchases i 'd not used but had been charged for since last october thankyou xxx . a number of your advisers are arrogant and unhelpful and i got the impression none of them cared about my problem or the fact i was a paying customer allways bin with xxx never had any issues always bin good guy not v friendly .no answer to question .no apology 4 waiting time 4 call 2 b answered . no, sorry , takes to long to text answered my query but sounded like he was eating the phone when not put on hold , quite entertaining but was n't sure if he would come back to me but he did . no ta helpfull in all aspects because the problem is not sorted and your company is **** . the adviser was very helpful and handled my questions quickly good quick service and the handler knew all about my query and was cheerful good overall service problem not fixed ! very friendly and very professional very polite agent but not clear in how she imparted the information i needed .i think she assumed knowledge on my part , when this was all new to me . helpfull and cheap iv always been on xxxphone i 've had the same problem and phoned xxxphone twice to fix the problem , and i 'm not convinced its remedied .and its very frustrating not being able to use my phone particularly being self employed it took a few calls to get the right person then good result been to your shop twice made 5 phone calls to you and still my new contract phone is not right .you have not had the decency to phone me .i will be invoicing you for my time and a third trip to your shop in halifax professional and friendly response . i was dealt with quickly and efficiently the man i spoke to sorted .out my problem however over the last few days my experience with xxx has been poor could n't hope for more . service was ok but found out the phone is costing me money without me knowing good customer service , jacqueline poole was very helpful my query was answered quickly and efficiently . so many reason i do n't no start from wear horrible service .not able to use my phone for over a month .customer service rude and helpless .read the notes ony accohnt rubbish rewards 9 is a good score so that shows i was happy with my enquiry the service was good : ) good n quick service foned 2 cancel was told had 2 wait til april which is fair enough ...no questions as 2 why , so assume will b the same come april 9 when i can give notice ... overall , my issue was resolved quickly , courteously and professionally quick and clear service your advisor was very helpful clear and polite many thanks xxx is okay , but your freedom packs are n't very good value , i used to be with network 3 and i use to get the same pack and i got 3000 texts not 300 i was left holding on for 5 minutes after which i hung up . fast efficient service .explained what i had done and wanted , answered address and security code .he reset my voicemail and sent new code immediately by text .done phone cut off ( business lines ) error was xxxs not mine but i went 12 hours with no calls , email or texts .shocking and all done without having spoke with me . 3 attempts were made by you over 4 minutes last night . good customer service . the reason for these scores is simple , xxxphone presents the problems and rules but not necessarily giving their staff the means to resolve said problems as the company has not done their homework , this is not a reflection on staff i 've been with u 4 years yes .i visited the xxx shop in newbury on several occasions this week as i had some issues with my new iphone .even though they were very busy , the staff i spoke to we 're extremely helpful and polite . good service all round honestly new phone money back on my old phone 106 pounds 3 a very helpful sales assistant at the desk who helped me get a better monthly rate for my phone ! service was good but given a range of phones 2 choose from great service .gentleman namely aziz is a credit to your store i had a very professional service from a guy who knew what he was talking about i dont really understand these new phones .thesalesman spent an hour and half answering my qustions and showing me how it worked .nothingwas to much trouble .heshould get a bonus got what i wanted a nicely priced to pay monthly , and was quick and simple we were very pleased with the all round service .thank you . very nice people mainly because the assistant craig was so helpful .every other time i 've been into gloucester shop it has been so busy i 've walked out . everything explained clearly very helpful assistant knew what he was talking about the sales advisor was very helpful and friendly , better than any other one i was ever served my thin that shop .xxx did not have the best offer for what i was looking for .anything else ? very helpful staff who was understanding and extremely helpful me and my mother always go to cirencester when i need to go to xxx because the service i receive from a pete who works there is always friendly and outstanding .the only thing i would say about xxx in general is that i had to go on a two year contract to get the phone for free , i think these periods should be shortened . he is a brilliant specimen of a man the likes of which are not often seen on these shores excellent service ! the sales person was absolutely fantastic .helpful , welcoming and not pushy . helpfully and imformative very helpfull and obliging good servlce at shop from mark newbury i was happy with the service obviously more staff needed in some of your stores i like xxx 9 the person called tom that served us was ever so helpful , he gave extensive information on each option available to us and was very honest isp need more staff but the one you have at banbury are great the 2 assistants were very jovial and i enjoyed our interaction on mobile phones .helped them to know what i needed .felt valued .it was 10.30 when they were not busy friendly knowledgable staff 10 when i explained my problem with perpetual phonecalls assistant apologised and and went through options available to me .she them helped of decide best way forward for my resonal needs .i felt she cared that i should be happy with the product the guy was so polite and informative . took a long time to b served the store in witney is chronically understaffed and you have to wait far too long to be served but staff are great . jeremy who served me was very patient and helpful 2 an oap member of staff( chris ) very aware of good customer service and very knowledgeable about product and services .a very refreshing change from the highstreet standard at the moment .it 's a pleasure to pass on positive response in such a negative market . cause u always answer n do best 2 help .that 4 questions not 3. :-) none they have been very helpful , sorted me out and well mannered thank u very much cos you asked me that 's four questions , not three .... problem solved on the spot .perfect goos service the laidy knew the answer to all my questions and was extremely polite .she should be commended for her customer service at it was first class thank you . the advisor i spoke to was extremely helpful and patient .she answered all my questions about setting my own new account up .she explained the costs too . the reasons are too many and involved to reply by text .if you forward the name and address of whom i should write to i will send a copy of a letter i am composing regarding my treatment by vosa very helpful telephone person nothing was too much trouble happy and happy and happy .( daft question ! ) no she was really helpful but i am disappointed at having to pay for the privilege of receiving a bill in the post i had a very lovely lady handle my query .thank you . excellent service rubbish generally very satisfied no i always find xxx helpful , the staff are well trained and exceptional at customer service , that 's why i stay with you . the man on the phone was great but xxxphone r **** and would not recommend 2 any 1 i carnt wait 4 all my contracts 2 be up so i can go with some1 else i had broadband off u and i have never used it because reception is **** and u woulkd not cancel i have been paying 15 pound 4 a year and havnt used it i have a serious issue and i was passed to 4 different people and no one could help i eventually ran out of credit basically failed delivery .if you ring me i will explain fully because i was satisfied with the service if i don’t see you through the week i 'll see ya through the window . 10 iv'e made 4attempts to speak to a manager in the last 2 weeks .no joy .i need a new phone ! ! been a customer 4 25yrs . chap online was not very helpful ! !after fist contact on phone to xxx was advised to make any changes online when online with enquiry was told to call xxx as unable to help with my enquiry ! ! !and all i wanted to do was be put on a 90 day only sim. . been with yourselves for many years and never had a problem , till today ! ? good service gets good scores very happy with the service i got i had excellent service from adrian in the tech team in the andover store in helping me swap across from my 9700 to my 9900 .thank you 1st advisor was on personal customers and kept me waiting to get a code to allow me to be put on xxx passport .he was unable to do it and advise me to call 5555 and follow instructions .this i did and went through to small bus advisor who did it straight away on both numbers on my account . no 1 call was taken by nice young man .he put me on hold to get more info and after a few seconds of music it went to a ring and another young man came on line and i had to begin all over the lady ( jen ) that i spoke to was most understanding , polite and helpful . the people on the line were kind and useful but first i was left waiting until the call dropped , then i phoned again and had to be transferred to 3 different people before i got the answer i was after .also it seems that there is not a lot of communication between people internally when transferring the call so i had to explain myself several timesregards good service , well done ! ! ! i phoned the service free , they told me what is the problem , and send me another sim card quickly , all that was in less than 24h it is really good . very helpfull even though i solved problem myself no i want an upgrade as i spend a small fortune with you had excellent service whenever i phone with any queries , staff always very helpfull .thank you very kind lady who sorted my problem website started working so prob went away answered all my questions well good service from your guy but why is n't it possible to have text alerts when we 're reaching our limit on our business account ?very inconvenient ... no , dont push it ! no awful service.kate hung up on me , manager could n't be bothered .contract ends april so we 're cancelling and going elsewhere . as stated in my previous texts . u all was good.buti am still cannot phone in or out very helpful staff the only bad thing i can say about xxx is when u do n't buy a package , the credit you have goes in 2 phone calls an that 's not right !my query was n't resolved today but its ok !and the girl who i spoke to was nice enough to try and help me as best she could !we did n't sort it out but there was nothing else she could do , so i 'm happy she helped me well your adviser did n't know anything about what i was saying .also said he would call me back but never did which i got the feeling he would n't . because i felt it was fair because i like xxx and i never have any problems with the network . because xxx are always helpfull and help me with my bills xxxs a good network thats why i rated 10 for recommending it .the two 6 's were because i was given 2gb data in january for free for the remainder of my contract because they kept messing up my internet so it was a gift as a sorry sort of thing .now theres no notes of it happening so i lost the 2gb data which annoyed me because it was a sorry gift so to take it away is ridiculous . very polite and afficent with personalety .thank you . because it was so helpful and so friendly and cooperative polite .clear :-) because the lady i spoke too was really polite and helpfull , xxx have the best customer service i ever dealt with : ) i was given false information yet again , plus i got to finish work early from work to go to harlow and pick the phone up when my brother works directly opposite a xxxphone shop in harlow . very helpfull , very polite the lady was very polite the whole service provided is a complete joke the person i spoke to was polite , efficient , businesslike , and handled my enquiries in a professional and friendly manner . i have a phone that regularly denies access to xxx network , you had no record of my account business address , and your operatives cannot speak understandable english .my company will be changing provider as soon as possible . i wanted to downgrade my contract as im currently out of work and struggling to pay my bills i thought xxx would let me when i took my contract out i didnt exactly know id be out of work thats wht i rated 5 for recommendation 10 because its not the advisers fault he done what he can its fair to say once my contracts up i wont be renewing it with xxx was very helpfully usally takes long for xxxfne to help have had a few problems with xxx , such as broadband not being removed from my account when i requested it be , and i was quoted an incorrect price for a recent upgrade and was overcharged .however call centre operatives have always been helpful pleas phone for me for answers yes i was on the phone 20 minutes then lost signal rang back had start again then took 20 minutes 2nd time it was a standard call about my account call handled really well advisor was very helpful and friendly the assistant in the maidenhead shop showed me how to phone for advicethe call was answered quickly , courteously and helpfullythank you no the situation was resolved and a new handset is being sent out very helpful you answered the phone quickly so top marks there .the person i spoke to was polite and friendly .however i could not follow her instructions so i had to go to a xxx shop in the end . the service was unhelpful , they just sent me back to the store ( where they were also not able to help .... costumer service is supposed to help the client not make him waste time and 50p . the guy i was speaking to was brill the gentleman declan completely refused to listen to understand my issue but instead told me he was unable to assist .the first rule of customer service is listening and even when i tried to advise him this , he told me from experience he knew what my issue was .the customer does not want someone talking over him/her or jumping to conclusions cause u may assume u know what the issue is ... it still could be different .his service was atrocious and he went on to talk about my attitude ! ! ! !i have a problem which i needed solved so it within my right to be upset ....the first test of customer service is being able to deal with an irate customer .i wasnt irate but declan failed woefully .... please listen to the call . i was n't on hold for long and the lady answered my questions to my complete satisfaction .she was polite and professional . telephone answered quickly .friendly helpful voice at the other end of the line . get someone 2 ring me & i will tell them i have been with xxxphone for 11 years my phone is used for personal and work and i feel 14 days is to long to wait for a new one yr service is v good .as i and my husband have been yr loyal cust for years over ten or more .all my family member is on one plan .i am hoping to get agood deal for an additional monthly contract from you for my son and i do n't think i am getting best deal . absolute joke !not even worth a phone call . very friendly and helpful assistant .resolved issue quickly and even contacted other department to source answer to another issue had n't rang initially about .great service . i never used to have problems with xxx but have had in the last few .i figured a solution out myself today instead of the assistant becuase i asked for my text and web freebee and they would n't put it on , then i called back and they spoke to me apaulingly failure to resolve problem and then being cut off in mid sentence and not being called back ! yes if you would take the time to ring me i have n't received the promised wap settings yet . everything was sorted out quickly and to satisfaction ,also the person i spoke to was friendly and efficient was passed to and fro .seamed a bit confused . because the service i received was very good , as always . my problem was dealt with quickly and the girl who took my call was very helpful and pleasant ! i felt that the woman was very helpful and patient with me and my questions .andi could understand her quick efficient and no quibble . i was quick , helpful and nice costumer services .thanks i like xxxfome because i like all the avisers thank you from john galvin good service . massive trouble ordering a phone , pushed through 5 departments . help at last but put wrong address down and could n't change on ur system let 's hope i get the phone having tried so many times n had too many ordered n then all cancelled .just want a phone for my daughter .who thought it could be so difficult . every 1 i have talk 2 have been very helpfull .thanks:-) 7 u said only 3 questions , now u asking for a forth , what do i get in return very satisfied with service ive been wth u 12 mnths n u cudnt offer me an improved deal u never take any notiuce of them nyway i 've had the worst experience since joining xxxphone and no longer wish to be with them an definitely wo n't be opening ny partners contract with them anymore i would never recommend them adviser was really helpful however he forgot to take the bars off my account and this meant i had to call back to speak to another adviser to help me .however his service was 100 % satisfactory otherwise , very polite and well spoken . iv bin with vodo for years with the last two months its no good the lady i spoke to was very polite and sorted my problem with speed and friendliness quick & concise replies ! because i just want to change to another operator. . always excellent service i needed to talk about my contract and find details about the booster box they explained what was happening about my siganal and why ta yes i am a pensioner and dont own a computer cant do an online bill you are showing no help no-one gets ten out of ten for everything , but overall very pleased with the service i was very impressed with the efficient , confident & conscientious service i received from your advisor .many thanks . the problem should have never happend in the first place i ordered an upgrade on 8th feb delivery was delayed and made several calls to change delivery address as was away assured it would be delivered to store in ruislip but it was actually delivered to original address and i no longer live there !i have now collected and no micro sim poor show you asked so i told you no go away got passed round many agents .conflicting data they were how i felt he sorted my problem quickly and efficiently no no 1 no problems with xxx at all , all very helpful in store .no2 only disappointed because my problem could not be solved (unfortunately ) .no 3.i spoke with graham , wot a lovely guy ! ! very nice , good at his job . because the service was **** . quick and helpfull ash on technical support way exceeded my expectations he deserves a medal so personable and helpful and knowledgable good service im very satisfied with the way my call was handed .ionly wish u could give me more internet data usage as i use a lot . i have already .lady on phone was very polite and hopefully has actioned my request . attitude , quality of service , solution :-) staff helpfull and polite but find down loading games a problem when doing this games take money but don.t deliver some games not happy with this thank you the help given by clare in the weymouth branch was above and beyond .it would be nice for her to receive recognition for her outstanding effort :d yes iv been a customer for a long time usually spend about 65 :00 a month you charge me 46 :00 for my contract t mobile have offered me more mins and a iphone 4s for 36 a month i 'd be happy to keep my handset but get a better deal on price plan good service you dont answer my letters and you keep me hanging on the phone whilst trying to put me through to your terminally ill team .disgusting !you want to take s brain damaged man to court over 30 quid . 1 st time with xxxphone . had an objective and it was fulfilled the operator was very nice and helpful **** good customer care could not see that i needed technical assistance beyond their scope ..... 0 he dealt with the problem straight away .notpassed over to another department like my passed network provider staff very helpful , knew what they were talking about and resolved my issue . shocking way of treating a high paying customer because am very happy with the quick service provided i have been with xxx 4 years ( in my name ) and suddenly i am not known and have to ask a colleague to verify who i am !all i want to do is upgrade my phone . because am not happy with your service at the moment .charging is too much and that was n't our aggrement in me contract am a bit disappointed now thinking of ending me contract and that 's so sad to me .....ta ive always rated xxx phone to my friends and family because xxx is a pile of rubbish , the people on the phone were totally ruse and never helped me what so ever , never using xxx even again ! ! ! ! cart wait to change the network of this **** phone :@ advisor was able to deal with my call good service and well treated by the person on the phone .waiting for an advisor took a while to be put through but i waited 3 weeks from the contact email i sent before giving up and calling in about my query . you cut off my data and your error message said server issues .this was misleading .i am a high volume user and feel you do n't care about my business .i am now looking for a new provider . i have only just become aware of your passport facility .i would have expected you guys to analyse my phone usage and advise on any deals or offers that could benefit me .over the last few months i have made and received a number of calls that would have been significantly cheaper had i been aware of this facility .i also think that if you can provide this facility for calls there must me an option to do something similar for texts ! regardssteve mccooey my call was to give you feedback about a possibly serious glitch in your system .your person did not listen and thought they were doing me a favour !rather than me trying to be helpful and giving you feedback ... because i was very happy with the service , very helpfull the adviser was dismissive of my concerns , blunt in her answers and condescending call handler did a good job . good service but my bill is too high because i 'm havin 2 pay 4 sumet i do n't have friendly helpful patient and understand staff dealing with a techno fobe granny in a panic great phone and always been happy with xxx . well for an all round answer i can say that i would recommend xxx to my friends because you have good coverage friendly helpful advisers at the call centre and xxx is an all round good network for all things in the aspect of mobile communications . good service no one wanted to listen to my reason for calling other than my name number address postcode etc .i wanted to be put through to plusnet with an internet problem .the operator put me through to customer services and after going thru' the same questions said she 'd put me thru . . . . to a discontinued number and an answer phone that gave me options of which none were relevant to my complaint then said hold if you wish to speak to an operator who passed me back to customer services who promptly asked me my name and address etc !so i 'm still sat here , four days without any internet an no sign of it being fixed any time soon . operator was efficient and professional .he dealt with enquiry although it took time and made sure that i had all the information i needed and was satisfied with response because i think that your tariffs are too expensive adviser was very helpful and resolved all my queries promptly no it was very good service i ordered on the 16 of january itemised bills for the past 11 months starting february 2011 , i spoke with 3 customer advisers and promised me to send them , but till now i have not received anything .i am really disappointed . as the man said u will get a tex but i have waited neley to hours and still waiting adviser very helpful , but stil have problem with internet , bit inconvenient . my problem was n't dealt with no interent still grrr person was helpfull .but the mast has not been fixed .when it does my ratings will go up . i had a problem .the chap fixed it gentleman on the phone es very pleasant and extremely helpful i had to ring twice , for my daughter , who is abroad , and on both occasions the customer advisors answered my queries , and were helpful unhappy with reception service and that i will have to buy out of contract we have had for years when it 's xxx that 's service has gone down but the lady who took my call was trying her best to be helpful polite and helpful staff and easy to understand billing friendly service with concern about customer 's problem excellent service , very helpful and pleasant young lady very efficient service because of all the problems i 've had with the phone , going to end the contract and go with another network ! my problem has n't been resolved yet otherwise the rating would be 10 across the board i was left on hold for over 10 minutes and the call then disconnected . very helpful advisor . very good seevice i had to change my phone and the gentleman managed to save me money on my bill self expanatory i got a very professional , cheerful , helpful and pleasant advisor 9 vs 10 for q1 related only to cell coverage .q2&3 means complete satisfaction , what further explanation is required ? i feel xxx gives good customer service i have never had an issue with xxx and always helped me when needed no my conversation with nadine was excellent and she was extremely helpful .a previous conversation with i think a guy called billy was awful , he was arrogant and not at all helpful i was acutally looking to change networks she was unhelpful .refused to post me details of new price plan as previously promised .said had to email cust services .i pointd out she was cust services but said i cant request by phone .unusual for a phone company !i asked to speak to a manager she said none available .i asked her name , she refused to give it .said she didnt hve to give me the info .hope the calls are recorded and you can trace her .think she 'd benefit from a customer service refresher course . the advisor that dealt with my query was clear and answered my question straight away and was lovely on the call . xxxphone are the best phone company i 've been with and i 've been with all the others : ) the advisor i spoke to was very helpful and informative nobody seemed to have an answer for me and the problem is still not resolved .not impressed . because they were good !/ comparedto my last supplier... 'virgin' coz my problem was sorted quickly and the care was great assistant was very clear and gave clear instruction very helpfull the girl was amazing . the advisor explained the reason for my problem quickly and clearly .he was also also very courteous my query was understood and resolved quickly and very happily/politely . because xxx are very helpful compared to other networks :-) i just thought it was an effective , efficient and professional service good service all good operator solved the query straightaway .many thanks top class service as always the lady was very cheery .not forceful .and above all very polite . got an excellent customer service from the 2 people i spoke to today .very happy with that . because they was good at explaining and not complicated gt was straight forward see previous responses . i am happy with xxx ! your always happy to help and are understanding : ) friendly staff who dealt with issue very well was put straight through , no holding , he answered all my questions perfectly and he could speak english , always a bonus .can't remember his name unfortunately i was expecting for u to say hardlines put up with it .but the adviser was great i wud have liked to stay with xxx but unfortunately ca n't ? stop sending me texts excellent assistance given over the phone the person i spoke to was fine , but did not address the fact that 2 e-mail enquiries had been ignored .i will not know if my problem is resolved until i return to the area where i had reception problems . aint got no idear wot reward points are and i donte know were my 10 pound of 100 minnets have gone ease + kind way it was handled by scott good service , friendly and helpful i dnt know how to use internet , and therefor feel as if im loosing out .bonus bank was easy to use too much detail requested , sorry . solved my problem ! very helpful staff , put at ease when talking to them all of the operatives i spoke to we 're very good at what they done because you let the bill go so high without a text to say it was above say 100 very happy i made just one phone call asking why the internet was not working the adviser told me why then fix it for me strait away and they was very friendly on the phone see response to q1 i got more done than i originally wanted to and the advisor was very pleasent very satisfied with the service provided today because all my problems was sorted ! friendly , understanding & did her best . no helpful and pleasant .but info not to hand and some advice confusing . yes although your person was most considerate nobody has still not responded to my complaint lodged on monday overall a good network ive been with xxx for about ten years and allways done me a good service faultless :-) ) good service and nice that loyalty is rewarded by yourselves unlike most other businesses nowadays .thankyou xxx i put those ratings because i thought u deserved those ratings my advisor was possibly the most helpful and nicest guys i 've dealt with from a phone company .glad i switched to xxx ! my reason for phoning was to pay a bill and it got sorted . horrible service !i was abroad and was sent 50 the same messages and now have to pay for your mistake ! 0 unable 2 log in 2 get a vat invoice as web page unavailable need invoice 2 do my tax return official xxx gateway not working promised email not recieved and when asked you 2 check u had right email add was told i had 2 log in ! very nice helpful chap , really worked hard to try and resolve my queries .top man ! no she was really helpful disappointed with xxx 's recent handling of my account frendly and polite service . cause everything was done the way it should have been ! !and i received all the answer i required ! i was pleased the way it was handled the call handler was good , he was polite , well spoken and knowledgable .arguably the best i 've had with xxx as i have had some horrific experiences in the past .it 's just a shame that the issue could n't be resolved over the phone .maybe an email to my police work email account and i then reply ?just a thought .ultimately i have been mis-sold a product and i do know my rights with that .it 's a shame i now have to go out of my way again ( for the 3rd time ) to get this resolved .i do n't live near the store and it will obviously take time and money to get there and my fear is that they will just palm me off again . all the objectives of my call were satisfied .very helpful and polite adviser .came away very glad i called . the first rep i spoke to promised the deal of 31 per month down from 36 was a rock bottom price .i then phoned the next day saying i could get deal for 26 else where ...so xxx also offered me 26 deal .so the first rep was not telling the truth .also effecting the score is that my hand set is 3 days overdue my query was fully resolved .i was expecting the worse ( new phone ) ! very unhappy with not being able to claim for a new phone even though was fully insured just because i was late in reporting it due to very busy business .after being customer for 12 years will be looking at other service providers i felt that the adviser did not have a helpful manner and felt i was an inconvenience because i believe your company conned me i had a query , the advisor was happy to help and got to the answer very quickly .would recommend xxx to anyone and everyone i have paid well over the contact length , as for the insurance which i have never claimed , and i received a second hand phone with half the storage space , even if it is the iphone 4 instead of the 3gs.on top of that changing my contract is quite impossible and now i get charged for landline calls which by the way was not supposed to happen .plus upgrading my phone to the new iphone 4s is more expensive that any contract on the same network through a new deal .therefore i wish no longer to be a xxx customer he was very helpful and resolved the problem quickly and with satisfaction steve was very helpful and understanding about my worryu aboiut adverse weather and driving with a faultyu fone .he suggested i go to a sim card store .i did and the fone started ok when the guiy took the sim out n put it back in again .message - sim not allowed gone .fone working . : ) adviser was very helpful & explained in a manor which was easy to understand , the reason i rated a 7 for the first question , would i recommend xxx as i misunderstood the question .i find the assistants in the xxx shops less knowledgeable regarding problem solving ! customer sales was trying to rush the call customer 's service and reviews effiency , security , expediency and courtesy . my problem was bill related .although the advisor could not totally sort it he did what he could one problem totally sorted out the other i need to complete instore .thanks because of the help you gave me .10out of 10 spot on problem was well dealt with ? because you 're the best because xxx are the best throughout the universe , , , i was happy with the service i received today , and happy to be with xxx i was trying to find out what was happening with my sim and i was passed from person to person and i could n't get customer services with no credit in my phone . customer focused .clear .easy to understand .helpful good service laura was excellent & did her best to solve the registration online problem which she couldnt but confident it will be resolved next week when we have arranged i call again.thank you length of call .did n't agree on outcome .and lack of customer loyalty . very good very rude , helped but did n't seem like they wanted to because it has finally been sorted ,despite me sending two previous emails and a phone call i do not understand why i am being billed for a dec bill in feb and last advisor did not explain my bill how ever advisor i spoke to today did her best my situation was understood , and thank you for being understanding the worst service ever always had good service from you and the lady i spoke to was extremly nice and helpfull helped with everything i needed did what i could n't do online . the advisor was polite helpful and answered all the questions i asked him yes not got the updates .he sounded very good though fully satisfied with the outcome of my issues .dealt with promptly and simply .very friendly operator . very helpful lady knew wat she was talking about adviser didnt give correct info on enquiry regarding actitvation password which msg on fone says , contact service provider . friendly and quick service , can i have something free ? foreign accents real and only problem . i rang for my pac code and than i have been told to answer 3 quations thes why i was rating . reflects a service well above average very good service your staf are very helpfull but i still find a lot of it well confusing .as if i dont have a home laptop i dont have a clue what my freebes are worth x excellent service and honest advice from your call taker . because , although the lady i spoke with last was very helpfull , my problem went unresolved for over a week despite numerous contact with you by phone and in store .this left me without a phone for this entire time despite just taking out a new contract . because my new phone broke and i had to use my gf blackberry and i always thought the blackberry internet was included in my price plan and u still took 5 pounds credit 4 the blackberry service and my mates do n't get charge with the 10 pound credit thing with 300 minutes and free internet ,so i 'm losing out quick courteous and succesful always pleased with xxx totally satisfied i am still waiting for xxxphone to come back to me you do not respond to problems .you do not follow up on complaints .you do not give good security on customer accounts .you do not provide your customers with a direct customer services team ! i had a terrible experience when i wanted to upgrade my phone .transferring me to premier telecom was terrible .i thought i was dealing with a global organisation and then without asking ms i get put through to a dealer ?crazy . the servcie was so poor the person i spoke to did not give any reason for the mistake you had made with not sending me a paper bill like i asked for but still charging me for it .it seemed i was an inconvenience to her i am not happy with the service i have received from xxx this week did n't finish what they were doing cut me off rubbish waste 25p the advisor was polite , knowledgeable and solved my issue with ease . i am not happy with u this phone has been the worst i have ever had and i have asked for an early upgrade because of the problems i have had with this phone been with u over 20 years i expect to be looked after and dont feel i have been sorry but i am being honest and truthfull mr howard murphy . no the reason for my ratings is becasuse i didnt get any where with my issuse and im not a happy costumer at all . quick , polite & sorted . bill is always high and spoke to mates on other networks and theres are lower .and your not understanding at all when i have been with u for years good and friendly service .and i allways tell people xxx is the best . problem not resolved you should already know why to the numerous phone calls made and emails sent with unsatisfactory results and why i am no longer using the services was not helpful in my query , there was poor customer service , i do not feel like a valued customer . no your customer service is appalling , badly informed of the products and it is not 24 hours .i 'm in a . xxx shop now and have been here for over an hour ! ! !your floor staff are just as bad ! !i will never use xxx again good response the ladie had a very **** tone of voice and she was very helpful indeed , thank-you very much . good customer relations , service is good , - bit pricey sometimes ;-) lol 7 its been since l1.12.11 since waiting 4my voucher num details to b sent by tex its not good i 've been waiting 2 months to get a simple query sorted out and no one is taking accountability on the issue .complaint letter has been sent . down to earth and friendly operator .my problem was nuisance texts .he checked i was n't 't being charged and passed me to the office for premium lines for further advice . customer service advisor was incredibly helpful and knowledgeable .possibly the best i have ever spoken to at xxx . annoying overseas telephone call cos ur a **** network !i cant connect to the internet , iv been with u for 10 years , pay ur uk tax 1st not in ur tax haven ! good service i was told to ring on the 10/11two week ago for my upgrade ,which i did , only to be told that i ca n't have my upgrade untill march , then told by another operator that i could get my upgrade online , which i tryed but could not log on !utterly ridiculousservice , not happy ! well my call was dealt with very well . very impressive all round service the gentleman was very friendly on the phone and helped me with the problems quickly and efficiently . freebees call was quick .service was adequate . all but one call i have made 2day have been helpfull , polite , and talked me over every thing .i ,v been with xxx about 10years , i ,v had this number 7year all my family are with xxx .you will always have mine and my families support .thank u xxx .t , eldridge the person was polite dealt with my problem and resolved the issue .great my query was delt with well and he was very helpful you do not make me feel like a valued customer ! ! ! i thought the service was good , it took a little while longer than i hoped it would but the adviser was friendly and helpful . i have had a terrible start i have been waiting for a handset for over a week the lack of communications is appaling and i am really disappointed i did n't get my problem resolved ,need to go into a shop to get it resolved .poorcustomer service had my question answered and found out how to get answer from my fone .michelle was pleasant to deal with . gave me a solution that did not work you havnt sent me the picture message settings as requested from last 12months , i noticed xxx is not look aftering customer , they are putting more interest on new customers , billing is confusing , staff is not giving proper information while upgrading contract , upgrade deals are not good .thanks very helpful re explaining my bill and the costs friendly and reassuring - the final proof will be in my monthly bills . the advisor was very helpful and listened to me rather than ignoring me and doing things the usual way , this led to a fast , efficient call to pay my bill whilst still maintaining a high level of customer service !many thanks !: ) if every thing happens that she said would i will be satisfied ! ! i gave u the scores coz i av been a customer 4 many years and av ad no problems until recently( in store ) sending me a replacement mobil as mine is faulty i am very happy with xxx .they have always been fair .as far as the network goes , most of the time it actually works .not like some other networks .the lady was extremely professional and helpful .oh and funny .well done .any chance someone can talk to me about a phone upgrade .i like to think i am a loyal customer .i always pay my bill .regards roger adviser extremely knowledgeable about my phone type , knew exactly what to do , solved problem becouse ive had 2 phone custneraare loads times ive put ova 300pound in cred an waz told by 1 ov ure staff dat al my codes would be put on grow becouse i txt n said put on grow wich ure staf told me to do an phey said theyl al grow plus wen i get txt for family an freinds i have 2 wait till 4 or later for money to be takin out wich is stresful cos somtimes i end up spending it ive lost al my grow since november coz i was miss informed im realy upset as i liked xxx but am considerin changen simply completely satisfied with the way problem was resolved because when my contract run out i changeing to another company the guy that handled my call was very well informed i have been with you for 17 years same number and simalar contracts and what i have found is that their is no loyalty for customers who stay with their prefered usuer and network i will be moveing when my contract is due for renewal iam not happy with the resault of the conversation o lost trust with xxx customer srevice i was pleased with the out come chap was very good and helpful nope : ) i was upgrading my mobile but the tarrifs on line were not as competitive as o2 .but you guys made a deal for me the customer service was excellent advisor gave me wrong information , and appeared to lack the knowledge of company policies to assist me .when i asked to speak to someone senior he put me on hold for a minute then hung up that 's 4 questions .you said 3 no happy hence 9s would be 10 if could have been sorted without the need for an e-mail . took 4 calls to get no proper resolution friendly / quick/efficent service . the guy we spoke to was very friendly and helpful . not giving correct information when increasing the price plan poor service ,costly , not customer oriented .willchange soon .ihave been with xxx since 96 hum dunnow relly cause my phone works after speaking with your man his instructions were clear an easy to follow service was quick , adviser was efficient but felt could have answered question without asking to speak to the named individual on the account as was able to provide other ` security ` details ...and question was not of a confidential nature .got round it in the end !she was also very pleasant ! i ordered my phone on the 7th , txt msg next day said you had delivery issues but would be delivered on the 9th , called at 8am for a time , asked to call back after 9 when warehouse was open , cut off by kim ! who didnt call me back , even though she knew who had called , i phoned back to be told computer error , katie gave me 2 months line rental credit which is good , phoned today , tina very helpful but still dont know a delivery date , she offered to chase monday if she was working , again very good , however , if its tuesday , then i have to re-arrange delivery so will bewednesday , not good , was told 24hrs , surely cant blme a computer for a 6-7 day delay ? and i lose two days holiday through lack of information you didnt give me the answers i wanted .a complete waste of time .i am looking for a clause to get out of my contract . to long to text a phone call would be more personal ! very friendly and quick easy to understand answers to my problem .:-) would off been higher if my original query was dealt properly courteous and helpful member of staff . proffessional response wouid hav been ten once my confidence in company is restored my reasons for rating is that i rate xxx who 've i 've been with for many years and am very happy with all services i receive q1 because i have no reason not to recommend xxx .q2 because query dealt with better than expected and q3 because advisor i got was polite and was very helpful always excellent service .advisor 's are very helpful & pleasant x thank you x my emails are n't working on my blackberry , i wasted time with your first girl , who did n't have a glue technically i explained at the start if the call that i needed the help of tech support , however she wanted to help .i was then told she had fixed the problem wait 20 mins , i waited over an hour still did n't work .had to go over the same again with another member of your team .if you had a direct blackberry support they would know what to do , rather than having a jack of all trades because in general the service is fantastic the only thing holding me back from giving 8 is the sometime expensive price , apart from this the quality is really high feel really let down and severly used and mislead .when u need help there is nothing u can do .website not work .everyway i try to turn i hit a brick wall .sorry i listen to rubbish when sold the move to xxx .should have stayed with orange . general poor customer service both over the phone and in store .unable to pay for early upgrade and charges for cancelling mobile broadband that has n't been used for nearly two years . feel free to phone bec yr all way polite good customer services ever time i phone up n o 10 just not happy ,xxx phone cost me mony i was very pleased with the service i got from the staff involved . thats the service i felt i received and i cant get 3g signal where i live thats why i would n't recommend to everybody i have spoken to many xxx reps and managers over the last 4 months to resolve my issue , it took kenny 30 minutes and two phone calls , to resolve the matter completly .i wish you had more competent staff like kenny .please pass on my thanks . i was decieved about my price plan when i recieved my upgrade in october. . ever since i have had problems with every advisor when paying my phone bill today i was told a ridiculous amount for the bill when i spoke to an advisor 3 weeks ago and was not told anything above my standard charge . . so im very angry and unhappy with my contract at all as i am constantly being over charged . got an upgrade from a 3gs to a 4s only wanted to register new sim card .very helpful my problem was resolved though my signal strength is poor staff untrained and incompetent wasted 2hrs and drove 24 miles on wasted journey after incorrect info from 3 staff ( also cut off twice )and when spoke manager he was arrogant and very unhelpful ! excellent service always helpful and polite on every occasion i have phoned and always solve the problem i 'm going out now if u want anything ?x service was good but i could not .get the deal i wanted cos my phone still cannot except incoming calls low connections your company is that big you dont bother with customer service any more were just another mug who chose yourselves very helpful & efficient the telephone staff who have dealt with my issues have been fantastic ! ! really understanding and helpful , however xxx as a whole for me have been awful .only in the last 3months with communication issues with team members in the shops !i think more training needs to be done with them . because after 21 month we still have not received any invoice/bills since may 2010 .these are required for our vat returns .your service is absolutely appalling . because i satisfied with information given by your member of staff .thank you . everything was done swiftly and friendly .excellent service : ) the last young lady i spoke to was extremely helpful in resolving a lot of confusion and contradicting informatiom .i now have the data package i was i could/could not have . a network is reliable .xxxphone acknowledges me as a long standing customer having been with you for over 15 years.customer service is quick and the team really listen above avergae .good there were no problems , polite and helpful i was satisfied with the answers given thank you very good service . was treated with the respect and courtesy that i expect as a customer . the service was good and very fast thank you very much ! the operator was polite and helpful and everything took just a few seconds to complete .a very pleasant experience . staff member helpful and polite a long wait on hold and my phone is under my partners name so she could only help me so much the rest i have to wait till he gets home so that 's 2 calls i 'm having to make good but not perfect i 've always been a customer of xxx she was polite and lisdtened and was very helpful very helpful . friendly and efficient with follow up text excellant service everything explained well , very satisfied good customer service certainly .i was trying 2 set up a 12/24 month contract with you and wished 2 know the best way 2 do this and 2 confirm the best deal 4 my needs .i could not get beyond a fruitless and usually unnecessary mantra of security questions that had absolutely nothing 2 do with my enquiry .i am a potential customer and was treated like a petty recidivist . my simcard was stollen . no the operator was fast , polite and efficient . average have had problems with 3g. taken 3 phone calls to sort out .hopefully now sorted out . that begs the question am i being charged per text message cost reasons would use more than 1 .what ever happened to email ? the lady was polite and very helpful no one is dealing with my problem of not being able to phone an international number .they have been 'looking into it ' since june 2010 ! ! the rep was very pleasant and helpful but the resolution offered did n't fix the problem ! no internet service until monday .the guy who handled my call tried his best and was very kind and understanding very happy with the service on this occasion outcome good good network either look at the notes on my account to see how many mess ups & false promises xxx has made on my behalf or actually sort out the problems .you have my number ! ! ! quick to answer call , friendly , understood my request and sorted it ! 6 becouse 2nd advisor5 becouse my quary not yet soved becouse waiting for email wirh instruction still3 becouse advisor wasnt to polite enoght everything i needed deal with was and with no hassle saving me money i find the customer service operatives to be friendly and professional at all times , reason for not giving 10/10 is that there is always room for improvement in any business .one area for improvement would be data usage bundles due to the market percentage of smart phones i find it 's an area other networks have accounted for .regards mr melia because the lady that dealt with me was excellent and should get a pay rise see answer to q1 coz i was satisfied the advisor was nice and polite but i have to wait for 3 days and lose my phone for at least 5 hours . good to get good service and very pleasant operator fixed it .did not give up . always had a good service because the person communicated extremely well .it took a long time to connect originally but outcome good . everything was straight forward , all that was asked to be done was dealt with , thank you . xxx have the worst customer service . well i have sorted the problem out my self now but if i need a problem sorting out again i will give you are call .normally the service is very good . very attentive and efficient staff .extremely polite as well .very happy indeed !thanks no took a long time to conect me pleasant and helpful assistant who resolved my query good service q1 got because it has gone up since last time .q2 got 8 as i think it 's ok but only time will tell .q3 earned a good rating because of the way she dealt with the query yes your customer service on the whole is poor !and its always poor !i rang up today for help with a simple matter asking am i charged for a numbers starting with 03 the agent could not tell me . .he was polite ca n't fault that !but the reply was horrifying when he said he did not know ??? . . .but he did say i can make an 03 call and then mr customer you will find out if you are charged by texting 44555 !what kind of support is that . . .its poor and if thats what xxx thinks is good . .good luck to you . .you 've lost a major contract with sky television and we 've gone to o2 . . .and i ca n't wait to leave this rubbish service i 've had for 18 months !it 's really poor i have loads of people asking about xxx and i tell then do n't go to them . . .their pricing is okay but the quality and support is rubbish beyond belief and tell them go to 3mobile and everyone knows how **** they are !sorry fact remains your down there with 3mobile neck and neck i would say ! communication was very good its a long story check your recordings for today .thank you . she was helpful and polite found the advisor really pleasant and very helpful with the request that was made spent 45 minutes to agree 2 upgrades and then called back to proceed -both upgrades were withdrawn . the reason for my ratings is that i feel my query was handled professionally and the answer i was given was clear and accurate no reasons it took a long time to resolve the issues however the person assisting was very helpful and professional .xxx however have not applied the necessary discounts and keeps charging me at an extra rate .so in terms of satisfaction i am yet tone convinced that you will apply the discounts as promised based on past experiences . very happy with xxxphone my question was not resolved . because i th because of complete inflexibility and total lack of customer understanding politeness personified because i phoned today and they helped me straight away thanks your adviser very nice and helpful ! 10 internet my problem not resolved but the advisor was fantastic , apologized for my problem he was just brilliant all round i never get signal and it took long for me to get my bbm back excellent customer service , very friendly tele operator . very good all round service always have friendly helpful service and am treated like a loyal customer so thank you ! good service during the week but not so good on a weekend im happy i had a problem i have been trying to get resolved for 4 months and after speaking to 3 different people a girl called jasmin finally did what i asked of her that 's why i gave her 3 10s i have to say im not very impressed overall with your customer care and would appreciate a call to discuss this matter cost of contract is poor always seem to go above the tariff tho the person @ call centre was nice friendly service , but i continue to have signal problems with my iphone4s ( often loss of signal resulting in no service ) . i want to change my address but i have to go into a store to do so , even though i passed all your security questions . xxx have had a mass network failure for the last 36hrs !hence i have been unable to receive calls and messages for 36hrs ! ! my experience in general from xxx has n't been what i thought it would be .i would like to see loyalty be rewarded more like other tariffs .there is good though and i will be staying for the immediate future spoke to a guy initially who was very helpful , i then got transferred to a lady who was very rude and unhelpful . always had good customer care from vf but in the last 18 months it has deteriorated .staff have always been polite but have not accomplished what was required.this time we were cut off before we had completed the business.issues with my wife 's billing plus my own are driving us away from vf.before you make a corporate decision which will affect your client base you need to ask them firstor you will lose them for good.regards unhappy customer the customer service is very very poor .i 'm charged way to much every month without any explanation .i 'm told i have minutes left when i do n't so i end up paying for extra calls .my signal and 3g hardly ever work the adviser appeared distracted by other things and i had to explain the simplest of enquiries several times .he also appeared to be eating as he spoke with me .i just did n't feel like my call was particularly high on the advisers list of priorities the customer service given over the phone was very good as the operator spoke english . . .the service from xxx overall was very poor however .the microsim supplied did not work & we had to wait almost a week to use the phone 1 , recommending xxx : i sed 8 - wd hav likd a separate option to sp to an advisor .2 , i sed 10 becos evryting i askd for was sorted wiv no fuss n very quikly .3 , i also sed 10 for this one becos yor customer care lady was pleasant , quick to realise wot i wanted and to action it and polite all the time .thank u, ashley ( soz if i got yor name rong ) .j nobbs i did n't undertand wot was going on my problem has n't been resolved .someone was supposed to call me back - which has n't happened . very polite , but accent difficult , and he could not solve the problem .on mobile for one hour too happy with call service ,havnt had a call back to tell me problem solved yet ..hope you can sort it out.thanks . i am off work ill with x3 ailments ; medication was fuddling me .a blizzzard of imparted info was directed into my bberry .colleen listened + solved .if she worked as a collerague -i would be calm that she would do a good job .she has a good manner .hang onto such an asset ( my team at the hospital lost a colleague last week by our ( stupid + vvv limited management ) organisation not giving plaudits to new staff .life is like that today .colleen- whoever you are - come + work for me next year ! ! ! ! ! ! ! ! ! ! tim canty quick , friendly and very helpful service . i like the way of response they have given to me not permitted access to my own account which i set up ? ? issue resolved in timely fashion the questions ? firstly i was given a number to ring which was no longer in use .i rang back and the gentleman i spoke to gave me the correct information . no not got time goodbye they should n't promised to people that they ll called back in 5 min if they do n't mean to call , bad customer service also i still did n't get my answer what happened to my mobile phone which i recycling in one of ur brunch and still did n't get money for it i been waiting since december and no credit been added to my account , and every time i calling is different answer because i achieved what i wanted to with the help of the person i spoke to , and i have already recommened xxx to other people i love xxx and wont change networks again good call , au revoir . read my comments i was happy with the service . i had more technical knowledge than the dummy on the phone .quite clearly he was just reading your internal help pages , which like your website are useless .he then put me through to a technical ` specialist ` who was rude .power to you ! not clear info and info that changed xxxphone deals efficiently and politely with any inquiry and that is what makes them stand out . the advisor said something different to the computer the lady that took my call was very helpful .she resolved my query pretty quickly and politely .she was highly informative . i was treated with respect and felt i was a valued customer and was satisfied with the way my call was resolved very proffesional set up , thank 's the gentlemen that answered my call was very helpful , he was able to answer all my questions , overall i am happy with the service however my only concern is i felt the price i was required to pay for my upgrade request would be too high .whilst i appreciate it was one of the latest phones on the market the total amount i spend each month and year with xxx should surely justify the phone being provided for free . i 'm not sure it was the right answer therefore not a 10 , but she tried her best and the service is always excellent . pleasant , helpful , friendly member of staff . 1 . xxx has been very loyal to me2 .very easy no time wasted3 .because it went very smoothly no great to deal with they got me up and running again with no fuss ok . new phone .not working properly .dp co. tried to do settings with vodo help .no success .asked to come back 2morrow .not pleased ! the lady was polite well spoken and friendly and i thought she was extremely clear and explained everything i needed to know .would happily have her to advise me in the future ! answered all my question quick and explain everything and did all they could excellent service excellent customer service for service because you failed to solve my problem and it has cost 300 pounds in it support so far because not able to give me data relating to minutes used of my 75 mins free to us , and when this resets .data is saying at zero minutes but this is not correct .no resolution .i cannot keep track of usage so major problem as its 1 pound a minute if i exceed . rubbish because the fella was really helpful and i could understand what he was saying because the man on the phone was very helpful well , i 'm with xxx , can only expect the best , and that 's what i got the adviser had a wonderful phone etiquette , was polite and chatty , but your systems prevented him from giving me the required information . very polite and friendly adviser but only my husband is authorised to access phone accounts so we were unable to activate my daughter s new phone .not adviser s fault but he could not resolve situation on this call .he explained how to sort it out and was kind but professional to my daughter . it was helpful and what i rang up for got sorted .i was treated nicely :-) i am nt happy with the out come gave wrong answer to my query happy no operator very helpful . because i was very pleased with the service problem not resolved you just do n't care cj h no it took 3 people and 2 phone calls before i was able to get my problem sorted answered phone quickly friendly , politedealt with payment fast efficiently i needed to confirm international roaming and to unblock my phone for use abroad .this was done with extreme efficiency and professionalism .thank you the process for changing the account is cumbersomeand the email you sent me with my present account info the links failed .poor service .i may review alternatives for all phones because o was happy all my problems were resolved although he was very polite he didnt appear sure what 2 do + had 2 put me on hold 2 ask someone else + the music was very annoying nice and friendly , helpful and informative .good overall service . always good with any problems . your adviser was very helpful satified customer with xxx the billing mistakes and subsequent previously agreed credit although on ur system has not been deducted .thedirect debit has been taken for the total amount .ihave spoken countless times about this matter and it still is n't resolved properly .iam a patient person but am seriously considering changing to another phone company . no 1 . always recommend xxx .always been happy with your customer service .today was no different .2. because the service was good but the problem is not fully resolved yet .although i 'm sure it will be soon .3. the advisor was pleasant , efficient and quick to investigate my problem . the adviser was pleasant patient and extremely helpful and knew his job inside out well trained and polite really excellent because i was on hold for nearly 30 minuets ! cos i still waiting 4my settings 4 internet and multimedia messaging . it took me two weeks to sort out all the papers for my insurance claim , so , not a good general customer service .however sometimes you find some nice customer care representatives who are nice and go the extra mile for you ok i gave truthful answers to the questions asked good polite efficient service the lady that answered the phone was very polite answered all my questions and to be honest any problems ive had with xxx have been dealt with swiftly so thats why i answered 10 to all your questions great company .great signal .great service very unimpressed with upgrade procedures - no returned calls and twice phone has now gone to wrong address .problem is with xxx rather than call operator who i spoke to you have not done as you said , never called me back . absolutely no happy with xxx service . i called several times to transfere my old nummber(07500603359 ) to my brother and set up new contract to his name after my contract was ended in 13th of january , but finaly i received bill today still in my name ! !so-i called today to xxx and they said-when nothing is changed and transfered !! the person who said-when `everything is ok ` is-gareth keen ! !also-gareth offered me new contract for 18pounds per month( i have proof of that ) ,but i received bill today for 25 pounds per month ! !again mistake from xxx !bad service and you should give some good thing back for that . xxx are a joke operator congested network utter shambles i thought there were only 3 questions ...in any case chap on the phone very friendly and helpful .find all xxxphone staff on the phone and in your stores excellent .not 10 score as dislike the initial `press 1 for this . 4 for that ...etc ` everything resulted in giving me what i needed with prompt polite service the advisor i spoke to was extremely helpful and i was very impressed with the service although helpful i needed to call back to hopefully resolve the problem . as i foot think 4th e information i was given helped me at all i was told he would add weekend tx and calls 4 this weekend as it topped us twice this week but it had no conformation at tx this has been done i could in no all day about level of info i was given but to what use i foot expect any more answers from u that i got from him a customer of xxx it been 4 ten years and 4 the first time in thinking of looking some where else 4 mobile service thats how bad i feel at my treatment with u just lately bev lumb because even though i have been a customer of yours for many years you still have not taken the content control off my phone and the csr was an idiot and told me to go 35 miles to my nearest xxxphone dealer with id the callcentre person was reluctant to help at first and that it was not their fault my 9 year old son had received explicit messages which he got charged for .eventually he agreed to change the number and credit my account . silly question . past experiance with the customer service i have received from xxx good costumer service i received an excellent service from your technician diaa .great clarity and very helpful guidance .many thanks the adviser was very good , just a little confused when .i was describing our phone socket on the wall .as it was in three parts not two .but we still did whot he asked .he made it seem easy to carry out ,thank you customer service advisor was very friendly helpful clear and concise and resolved my query without any problems i thought u were very good & helpfull coz my messages r now sendung thx : ) i requested the internet settings for a nokia 9300 and was told they 'd be sent , but i havnt receieved them the operators were very helpful problem resolved easily problem is still not resolved no credit limit available so i spend more because i called to enquire about new tariff or cancelling after 15 years paying way too much the girl was looking into tariffs when i got cut off !she had all my details but did n't bother calling me back ?understand the score of zero ? ? dealt with quickly and efficiently fast service and u derstabdable the phone i want i still not available xxx still have n't resolved the billing issues since october .the goodwill credit raised was supposed to be in our bank in 10 days but another incorrect bill was raised in 7 days wiping out the credit .now been told must wait another 10 days for the credit after bill recalc .making customers wait 10 days for refunds is unreasonable when changes on the account may cause the refund process to cancel and have to be restarted with another 10 day delay .in addition we called xxx hq switchboard to speak with the directors office about an ongoing complaint they are already dealing with .they refused to take the call and the directors office told the switchboard i must call customer service .if the directors office is already dealing with a complaint why refuse to take the customers call .that is exceptionally rude and disrespectful to a customer already dealing with your highest level complaints dept .feel free to contact us as based on our current experience of xxx it is less likely we will continue to keep our service with you in the future .edward hirst - equinox news pictures ltd. 07774446688 was fast and helped with my query was good still have problems with dongles ( no 3g ) i 've now ordered vondafone plus net .at extra cost ,surgested by your staff and a signal booster for our phones ?still no access to on line billing , ?but staff have tryed to help within there guide lines . iv always been wiv xxx,coz they r a good network ,with good offers poor service yet again . excellent service been with u for years thanks d because my problem was not sorted out to my satisfaction sorted my problems n very polite assistant first call i had made to first adviser there was no information i gave and call ended down to signal so i had to start over again with second adviser which i really could n't understand and she could n't understand me that we 'll which made it difficult and first time round was straight forward until like i said the call ended due to signal cos i is happy with all the help that i got 2day i spoke to a adviser who shouted at me raised her voice making me angry and making me panic .she was n't helpful and was very condescending , upset me very very much .you do n't speak to customers this way , you should try calm your customer down and find solution to problem not make themfeel stupid .overall worst service ever - would n't recoccommemd xxx to anyone - i feel it caused me emotional trauma . business one net is a disaster for me and your staff do n't know how it works .it was miss sold and if i was allowed to leave i would .i i needed help as i am experiencing sim card difficulties because i am very old and find it hard to travel the advisor was not helpful however he was very friendly the girl was rubbish profesional and friendly no the 9 was due to disappointment that vf could not recover data and the 10 's because adviser gave other v useful suggestions . unfortunately you over charged me they where clear concise and answered my question straight away the matter was delt with swiftly and politely ive been with xxx for a long time and the service is great but . .after going on line to register for my reward account i find that someone else is registered to my number .not to happy about that as ive had this number for at least ten years . xxx sponsers my best formula1 team in the world , mclaren ( the best ! ! ! ) i just wish you would do bigger internet allowences on the text and web freebee so i could download movies to my phone , 500mb is not enough , you should do a gigabite or even unlimited , somehow you should figure this problem out for people who like to download movies , comeon please xxx your the best network our there .thanks . the advisor was lovely but took me ages to get through to her .the robot was adamant i wasnt going to speak to a person tried to contact via website several times and couldnt .still unable to access online account xxx blocked my phone for no fault of my own and members of your staff keeps giving me mix messages up to date my problem have not been resolved i had to spend a further five pounds fourty on top of what i bought the phone for just to send the fone to xxx house in berkshire to try and get the issue resolved how any of you expect me to happy the handling of my complain and your services so friendly and cooperative efficient , clear , consice action which enabled a satisfactory closure . was quick and efficient simply : it was handled with care and & professionly 0 is because you wo n't supply an extra sym card for use in my new car..... now have to change supplier i have had a particularly difficult time with bb lately re :my upgrade xxx technical spy have been particularly helpful and patient with all my calls thank you problem dealt with quickly and efficiantly . i 've been a xxx customer now for many years , whenever i 've phoned with any problem they have always been understanding of my problem and have tried to solve any issues that i may of have .hence the reason for scores . i did not get my problem no internet sorted very well mannered call handler who was pleasant and helpful throughout .a credit to your organisation . there was a mess up with my up grade .the girl could not find the blackberry 6320 i was promised so had to go with a different one .she did not offer to find out about it .but she was polite and chose an alternative blackberry for me will see if ok when it arrives ! had problem with advisors who miss informed me .however the third time i called the lady was amazing and knew her job and what i wanted with great detail and communication . ive recent have lost my grandad 2 cancer and customer services were very simperthetic with me many thanks they good xxx duty manager hung up on me after i was on hold for 30 minutes and told the technical dept had closed 4 mins before because it has took 6 months to get a refund i was entitled to .i rang up every month and to be fobbed each month .as a long serving customer if expect to be treat a little better ! ! initially the extra top up did not go on straight away but this was not made clear in the offer text so i had to call to query it .the guy who answered it was very good the guy who was dealing with me was very nice and understanding to my problem . its first time i 've had a problem sorted out without any hassle from xxx the adviser was great for once well i have been with xxx for a year and 4 months now and their services are really good , also their reception is quiet good and they do not charge extremely high priceplans .and i am very happy that my problem was resolved as i was really worried that it may not have been possible to resolve it .lastly , the adviser who handled my call was extremely polite and clear and she dealt with my problem in an appropriate way and she took the time and waited for me whilest i was getting money transfered into my account so that i could pay my bill .in my point of view she deserves a reward and if i was to meet her personally , i would give her a reward because she was very professional and she knew what she was talking about and explained everything to me in a clear way general good service from second member of staff total satisfaction the lady i spoke to was more than helpful ! it was a really good service . you phoned me before xmas with a good offer for a smartphone .i asked if the offer was still on but they did not know about it .the assistant was very helpfull but did not know the answer to my query i do like xxx and i probably would recommed it to a friend but the problem with my bill did my heading a little .although the person my mum spoke to was very helpfull i 've been a loyal customer for over 7 yrs and my wifes phone is slowly dying and rather than try to get it repaired i phoned to try to upgrade it early nowing i could do this instore in 12 days or on the phone in a month .by upgrading i would still be in a contract but a new one which i am happy to do as i am happy with xxx along with my whole family .but was told by your staff after he spoke to his manager no because he could n't take a month of my contract . friendly guy on the phone , very willing to help with any problems quick and everything sorted out everthing sorted quickly and efficiently the reasons are that i cannot speak to anybody in authority my problem w logging into my account has been going on for 8 months and i keep getting fobbed of by people who say they have sorted it when they havent .it is so frustrating and i have wasted so much time and nobody cares .promised phone calls back non ....promised engineer emails non .written emails no reply .i am v v unhappy about all this and unless it is sorted this week i will not be renewing my contract and will tell people . everything was asked and replyed was very professional it was a pleasure a credit to your company xxx do not appreciate loyalty from their long standing customers , so they cannot expect this in return , this is why i am requesting a pac# to move to another providor . simple ,swift and good service . the advisor was helpful only that my expectations were not met by the service provider . fed up of people at call centres putting the phone down & bad attitudescan't wait to go back to orange ! ! ! ! the advisor rob was very knowledgeable and extremely helpful .please forward my thanks . full knowledge of situation and speedy response it was good cos theu were helpful great service no messing around 8 because it was due to an error by xxx that meant i had to phone .10 for others as handled problem efficiently on phone today . very fast and friendly server unhappy cant resolve over phone but understand .2 mistakes on my account . very efficient and polite service .however this was for this particular case , in general i am vey dissatisfied with xxx very helpful and even called me back after 30 minutes to make sure i had n't got any problems with sorting query out allways good service . because i have been on other networks before xxxphone and i personally think xxxphone is the best as it offers me the most for my credit which is excellent because i can keep track have been with xxx for a very long time .i have always been offered the best possible deals and the xxx teams have never let me down .a credit to you all . because i lost my money from my balance from something i never subscribed to i have found xxx net work the most unreliable i have ever had ever time i have needed to make a important call or send a text i found i have no service and the internet or emails sending away from my home is so it and miss i do n't even try most of the time i am on 2g at the moment to try an get a service and it is still not giving me a service a good example is when i was trying to send my response to your survey it failed 6 time before my text went i am trying to send this text and even on 2g i have no service i am on my 4 attempt the operator did n't seem to know what she was talking about and took ages to resolve am very unhappy with xxx and this phone as has been nothing but problems cus we have been with u for about 12 years and we have never had any problems thank u i am toping up 15 to 25 pound per week nd get hardly anything for it thinking strongly about goin to orange can't fault xxx one bit , excellent customer services over the phone and in store , one happy customer , thank you ! efficient service ,providing me with what i required polight good service helpful fast service because we have renewed the contract lately which we have been we xxx for over 8 years you have now desided to charge us for friends an family , very disapointed and will be leaving xxx due to this . the business direct advisor was professional , listened and did what she said she 'd do .she even called me back to confirm my problem had been resolved .she was far , far better than most people at xxx itself - who do n't seem to care at all about whether the customer is happy with the outcome at all .that 's some of them but not all . did n't seem very knowledgable .when i did get an answer she seemed unsure and a bit vague . shocking rude and disagreeable staff in your call centre .carl and his team leader neil .i am also being driven to despair by xxx 's ongoing incompetence .pls call me if you require more information . the ratings have answered the questions you have given a phone with out internet accesss .not happy at all . i have spoken to 2 advisors to report that multimedia messages cant b sent or received + both said they would send settings but received nothing . girl who helped me sort out the bad advise when i got my upgrading a 10 as she was very help full . your adviser was very helpful and pleasant to talk to .as regards to xxx overall , your charges appear high and inconsistent from time to time .other mobile companies have better bundles these days . you cost a fortune to call and i only wanted internet setting because it keeps on wiping of my phone what else can a do change netwoks and get no hasle so that is my reasons because i still have the problem the guy that handled my query was efficient , very accommodating , friendly & solved my problem quickly .he must be an asset to your company .can't remember his name sorry but he gets 11 out of 10 .regards a very happy customer . rang 191 three times this evening , transferred to another department and cut off three times i think xxx and there team are very helpful and the problem i had seems to be resolved .he was a very helpful and patient man because the man was very helpful and explained everything very poor service complaint made an no one has done anything bout it change of address spoke a very reasonable and polite advisor because you were efficient i 'm reasonabally satisfied 9 the person on the phone was as helpful as he could of been , but my querry was n't answered call was handled very well because i am very disappointed with my dealings with xxx over the last 2weeks and the drawn out procedure that i have endured with getting a faulty phone fixed and returned and the unhelpful way my call was handled today telling me that me that information was not available , upon insisting several times that i want more information .it was found but this still did not help or answer the problem .if i had an escape button from my 4contracts i would gladly press it now. i will be escalating my complaint in the morning .i am very unhappy after my 16 years with you . definitely 10 for q3 i am happy with the way my query was answered ... very happy with service he said i would receive my settings within 15mins .im still waiting . very unhappy with how recent claim dealt with always helpful and oblidging very helpful advice issue was unable to resolve now need to get in touch with my bank no youve had your three questions good fone manner knew what she was talking about gave good advice because your .stuff are gooodd thank yyyouu the adviser i spoke to was very nice and help me very quickly with my query although the officer was able to solve my query , i was not informed that extra charges may apply to texts which automatically goes to mms when sms is over 200 characters .had i know this , i could have some a lot of money of the 2 years of contact i have had ! i was very satisfied staff quality excellent + short menu to navigate before speaking to a real person who is usually knowledgable and courteous . call me tomorrow to discuss .i suggest you look at my expenditure with yourselves over the past 10years + and take a look at my recent bill and recommended price plan ! every positive attitude of call handler with out come that suits all .great customer service feel xxx have cheated me out of money by sending me message saying got free data usage for 3 months , but its not free so i 've incurred charges .xxx talk with forked tongue .not a happy customer yes i have had nothing but being made pysicly sick since i was miss sold this contract i have high blood presure migraines stress sice came off p a go phone so i have sent full details to customer relations and am awaiting the outcome i called for help with my dongle , i was passed to a young female who was messing around with someone nearby .i needed urgent help as i could n't connect and i run a business , when i said i was n't sure if it was pay as u go or a contract she started laughing with her colleague , unprofessional , made me very angry as i needed help urgently , it 's never worth complaining so i put the phone down .just poor service , i was embarrassed by it and my problem was n't resolved , i pay a lot for my contracts with xxx but have to put up with it . the reason for the call was that a phone was not delivered 2 days running and will not not be delivered for another 2 days .this is not the 1st time that this has happened and i have spent almost 2 hours on the phone trying to sort this out which is a complete waste of my time - we have has brilliant service from xxx over the past 7 years and this is being tarnished by the service provided that last 3 or 4 times we have ordered replacement phones the error today was in respect of one of the owners of the company 's phone and he is the decision maker when it comes to renewing the contract it is the second time me asking for the same thing - at cost to me - will be satisfied when i know problem is solved very helpfull and abswered all my questions good service prompt helpful service excellent service .i wish all your people were as good as lisa . i am very happy with xxx but yet again the deal i now have was not offered to me it was to my wife i have been with you for over 15 years ( apart from a seven month orange break ) and i have never been given a reward for loyalty he done what i asked and he built up a good level of repore and understood what i was saying and why i called .thank you ! can't pay bill with card i took my handset in 2 store 3 times and call costumer services countless times and been put on hold and cut off ! ! eventually my handset has been sent away 4 repair , i was offered no replacment handset while it was away , it was returned with the same fault and now it is having 2 b sent away again 4 repare !iv asked 4 a different handset because iv had enough of all the features not working but been told there is no way i can be given a different handset ! super efficiency thanks : ) you were good ! :-) i phoned to upgrade , and my loyalty meant nothing !the offers on line were all i was offered , which was not satisfactory . the lady i spoke to was well informed , very helpful and explained clearly the answers to my queries . because the girl on the phone was understanding and was a credit toxxx my call was dealt with quickly and i was satisfied with how the call was dealt with . always been happy with xxx because of late i have had many problems with the service since i have upgraded the representative was very helpful and totally considerate of my position /payment proposal because the adviser was a very good help and polite because i needed help with something and it was sorted in about five minutes also the person who i talked to was friendly .occasionally there is no connection though . yea happy with customer service sorted my problems out well very helpful and quick advisers today i have been very satisfied because my request has been sorted out in polite and quick way .sometimes i am a bit disappointed because some of yours customers team seem do n't really want to help .after all is a good 8 out of 10 ! my problem was resolved straight away .with a great friendly ,polite service .: ) she was really helpful , really easy and the call took two mins to get what i want you should have dealt with my request three months ago when i provided all information necessary .you did not acknowledge that you have it all and are expecting me to provide it all again . no very helpful i have always been with you , so that 's why a 7 because my query was helped efficiently and with a good manner not happy with xxxfon all good ... just have to do some further research before i make my decision reason is that my query has not been resolve instantly .not getting the answer i needed to find out regarding my bill charges ..which to call back again. . the gentleman i spoke gk was polite .prompt.andsorted all my questions out ..he was good ..yet the other day i spoke to at 8.30 in the morning .shecouldnt give a dam+was not interested ..i told her that she was in the wrong job ...she had no clue ..to idol help furtheri was abit naughty and swore at her.which is so not me . .she hung up ...im sorry i swore .yetshe was so useless a d claimed to be tired ...yet yes 10out of 10 for the chap i spoke to..brilliant because your advisers are n't very polite adviser well spoken easy to understand he instruction very happy . overall , very helpful individual .shame there are n't more like him when i ringsent from jc69 good service was happy with information given and handled very profesionally . adviser on the phone very polite and helpful .unresolved quey how much am paying monthly , have been told different things from telesale advisor and sale advisor in shop .still awaiting nhs discount , have been told multiple times on the phone i am entitled but still have n't received it .having to ring and email many times but still not resolved . thomas was very helpful good fast and no nonsense polite/ clear at explaining themselves and seemed she enjoyed working for xxx because i 've never had a problem with xxx , all the advisors i speak to are pleasant and very helpful k my query was resolved quickly and satisfactorily by a courteous and helpful operator . 10 very satisfied the advisor dealt with what i wanted and was chatty and polite i just thought it was very helpful .when can i use my texts i am still in the same position as i was before i made the call i am paying for a service that i am not able to obtain if u would like more feedback feel free to call the advisor was very helpful i have 2 contract phones with you .one of them has stopped working and i have been told to return it to a xxx shop but not guaranteed a replacement .have been with you for over 10 years .not happy with this . efficient , friendly and fast resolution your employee should know the product they are selling .internet restricted access was not informed at time of purchase .still waiting for the access .how long does it take when this should have been sorted at time of purchase . the advisor was very good but xxx itself is impersonal , too expensive and not very good . advisor was fine disapointed with xxx overall have been trying to pay my bill all day and have only just managed to do it he advised and corrected my account .answered all my queries .corrected other advisors mistakes .giving me full faith in xxx again .he is a real credit to the xxx team .its a shame all the advisers wernt trained by him 7 the advisor was very friendly , understood my issues and advised me the best she could . very poor service .when i asked to speak to a mgr , i was advised it could be up to 24 hrs , which for a company of your size is just shocking and disgusting service .it has been over 24 hrs and still no call back .i will recommend to everyone i know to go elsewhere as i feel very let down by xxx and its appalingly bad customer service .if you would like to ring me for further details , please do , although judging from your previous service i doubt you will bother doing that either was not keep holding and my query was resolved quickly and efficiently the advisor was very nice and helpful , also my problem was dealt with quickly i asked for help and it was provided effectivly i have allways been with xxx and allways will be .i am very happy with the service i receive and have no intention of changing .thank you . long waiting times and 1 out of the 3 advisors was rude .he simply cut the call off because he wanted to go home !manager did not want to talk .and the fact you are not willing to solve the solution . very amusing chat with your advisor whilst he updated my records .made the whole call pleasant and put a smile on my face .thank you . the lady i spoke to was very friendly and helpful advisor was fine .phone being blocked for non payment when the account is paid by dd with no notice , is appalling for a business user ! plain and simple good service helpful staff who are easy to understand quick response and solution found to suit around situation because the information your staff gave me was incorrect ! ! ! my phone was sis connected for no good reason .when connected again my 3g data was not enabled .we had to call several times over two days to get this sorted .poor service really .when i called yesterday it got sorted quickly so 10 out of 10 for sorting this out quickly to him .but 3 out of 10 for xxx . technically poor because you do n't allow a customer to complain over the phone and put barriers in place to stop that . i did n't feel he was helpful , very happy with xxx for a lot of years the reason i rang got sorted in 1 call . promised a ring back 3 days ago by a manager never received your just rubbish because whoever i speak to when i have phoned have been helpfull and friendly i have called xxx on many occasions , with many queries which have yet to be resolved . the xxxphone staff are always polite and helpfull when they assisting with ur inquirey the advisor was very professional and excellent my query has n't been resolved .yet after 3 calls dealt with my enquiry pleasantly and efficiently my adviser was very helpful .she told me exactly what was going wrong and fixed it straight away .thanks for the help ! unhappy issue is not resolved . every time i phone xxxphone i can be reassured that my query will be dealt with 110 % because you are amazing now leave me alone thanks : ) the women i spoke to was very polite very helpfull and talk me threw my problem very well .could you thank her once again for the great customer care she give me .every company should have a women like her .thanks sensible english female dealt with my enquiry . because xxx signal is rubbish , none of my phone features work properly operator just passed me to someone else and i had to go thru everythlng again ! poor signal .call handler polite and helpful .issue resolved satisfactorily . service good ? friendly , helpful and resolved my issue your bills are inaccurate and too high and previous person dealing with billing has not looked into the matter . because , i m disappointed about your customer service . he was polite and helpful i was extremely happy with the help i was given on the phone i was happy with the service i recieved thanks because xxx has never messed me about , its a good network .i would never change my network .i 've recommended xxx to all my friends & family 5 rating was given because the advisor could not help me with my query a very happy customer , and all your representatives are very helpful , polite and have always answered my questions and solved my problems fully did appear to understand what was being explained but the connection was bad and got cut off once .this appear to be a regular thing with xxx , meaning bad connection . your **** at times ! you are **** at customer service . overall satisfied i thought the lady in question handled my query very efficiently friendly helpful staff the team were exceptional in helping me and very polite .thankyou . they were unable to answer my query and i was asked to send an email instead .however , i went on xxx website and i had a chat with an advisor and he was really much helpful . it is a great service the problem wasnt sorted and i have no internet the lady was helpfull but all the other things as i said still not right my query was sorted quickly with no fuss and both advisors were very friendly and helpful xxx is very helpful and the best network there is , and you are all nice : ) prompt response stephanie was very helpful , and professional with the assistance she gave .its nice to get someone very helpful , is there a direct extension for her , so in future i can deal with her ? because the service i was given was clear and to the point , simply that info given was accurate and my request was put into effect within a short time .thnx my request handled quickly by polite efficient operator cause they asked there was very clear and informant yeah all your team went out of the way to help me the best way they could . over all i was very pleased with the service but seldom give 10 it leaves somethings to think about not impressed bad service the gentleman was very helpfully i experienced a very bad customer service on friday evening and his level of customer service was beyond low i have had many contact with xxx and i 'm normally always very satisfied and would always recommend xxx but this one man left me feeling angry at the resolve of the matter !telling me that i should turn my phone onto 2g because 3g in my area was **** however upon asking how to do this he said he had n't a clue so to google it ?then regarding the screen freezing he said all phones do this ?after a longish useless conversation he told me i should of got a blackberry not iphone !he left me thinking how on earth did he get a job doing this ?my 9 year old daughter could of given more help ! your phone advisor either could not or would not resolve the problem to our satisfaction or put us in touch with anybody more senioras far as i am concerned this is not the end of this matter and i will leave xxxphone as soon as possible . very professional and helpful adviser who checked my account flu d a credit was due and applied it without even being asked !great service ! because the geezer was realy helpful and sorted my problem , he derserves a pay rise xxx is the best network around great service coz i 'm a happy bunny & i 'm always happy to help . very pleased with the service all my query was resolved plus everything else i had no idea that needed resolving .marc was very patient ,answered all my questions and gave me well needed advice ,thumps up marc from scotland . i have rated 10 out 10 on everything cause i always get good service an dealt with very well that 's why i have kept my custom at xxx for the last 7 years quick to answer call and prompt friendly resolution . the advisor was very helpful quick and efficient 8-the man pleasant and helpful .give credit where credit is due 7- i was mislead with previous information which the advisor corrected for me .6- i have been with xxx for such a long time now and spent a lot of money with them , i feel they do n't value their existing customers . good custom care term very helpful girl .could have been difficult but she kept it simple .thanks the advisor was a little off with me at first as i did n't have the correct reference , he was then helpful .i was never told , however , that my bill would be more this month so was quite annoyed about this . although i am a loyal customer , i feel that your level of service is poor .on a one on one level , 80 % of the people i 've dealt with have been good at their job , but what the company is willing to let them do to retain customers and keep customers is happy is massively limited !i have had trouble with my bills , signal , handset and now blackberry services .if it would n't cost so much to get out of my contract , i would be long gone ! i received overall a good call with the collegue who works for xxxphone .......thanks no satisfactory outcome .operator very pleasant but unable to assist . i was expecting text confirmation of order after trouble with upgradq so not cnnfhdfnt of seruice gp she sorted my problem the advisor was very helpfully and sorted the problem out staring away brilliant service as opposed to 2 years ago the service has been impeccable quick , informed & polite .answered my questions very well . good service additional helpful advice given very disappointed with quality of item sent . was made to run around all day n problem was not solved i hav been a customer 4 over 10 years .but when my contract ends i wil b goin else where .xxx has gone down the pan . the service was friendly and helpful . perfect example you say three questions then ask four .you service is awful .you staff are poorly skilled and trained .the staff in egypt are rude and useless . 0 because the bar was not lifted immediately and .unable to get on website that i need too really happy with my xxx deals .the guy i spoke to was no help in telling me how to get my reward points when i have no computer very help full nothing got resolved . advisor has great personality and answered all questions advisor was friendly and helpful . the advisor was extremely polite , but the advice he gave me was useless . very happy with the services of visions last tech support guy was really helpful and tried his best .before that i spoke to several others who gave mixed and incorrect info which was very confusing .all i wanted was to divert calls from a pay as you go phone to a contract phone but apparently this is not possible and that seems silly and very frustrating . no polite friendly adviser and solved the issue i rang with . coz i cant get free weekends call me and i will let you know . all of my questions were answered continued prompt and friendly service .very happy overall . was really helpful and was understanding of my frustrations with being misinformed a few times !he was very good my problem was sorted quickly and efficiently by a well mannered helpful man . i have been a customer 4 many years xxxphone have never ever let me down also i live in an area where no other network signal works effectively well done all of you ... being conned into another year contract when another contract is what i did not want ! because my query was partially resolved . i 've had nothing but trouble with your company since about 5months ago , you automated paying system is actually really terrible and half the time does n't work to top it all off if the system refers you to a customer service agent and your barred it says the number you have dialled off is blocked which is retarded when all i was trying to do was pay my bill .... good service , good after care and good staff : ) i got very poor customer sevice he listened then understood and acted on it straight away .he answered further questions and gave me ideas to think about before upgrading very happy customer high bills the customer services was friendly , polite and helped with the difficult i have had with access my account .helped with all other question .x everything wemt well mis-sold a mobilr package . . signals normally good but i lose it alot when others are on xxx advisor had no idea about my data usage , and could not give me an answer .i was then hung up on . im feeling fraud by you couse u get the best freebes and stuff thank u you have always been very helpful and courteous in the past and this time you where equally as helpful reason 's ?the ques were straight forward : the 10 for the adviser was she handled the query most efficiently and why not give the a* she deserved was i satisfied with solution to my query ?i may give it an 8 but why when there was nothing else to the solution unless it could have been reversed! the last was will i recommend others to xxx ?i have been with the xxx network from day 1 after launch ( my only disappointment is it counts for zero) have a pleasant weekendgod bless very helpful very polite answered my query not responding to my original enquiry because the man was very helpfully . very helpful and polite and good with any enquiries . my advisor was amazing probably the best since i have been with xxx .but xxx as a whole i am not happy with i had charges that i was not told about that now xxx has took its really t because i am happy to speak to people in the uk. i am happy with recent service .but , not very happy with some of prev services .some are very helpful .some are not .according to my experience with xxx , i cannot rely on somebody .different people say me differently .i always need to chase and check up .it annoys me .but , i still stick with xxx at the moment . no q1 . me and my family have been with xxxphone since we first had mobiles .q2 .my query was sorted within 5min of speaking with the adviser .q3 .the woman i spoke to explained everything to me and checked the information i needed . my query was resolved and i was satisfied i ordered an iphone 4 online i received a text to tell me delivery was delayed .rang up to ask why they needed to check bank details as second contract .they said it was sorted .but i did n't receive confirmation .i rang again and they had to cancel that order and put another one through and the 4 came friday .i decided in the end to arrange to have iphone 4s delivered and 4 picked up monday .only to be told by text the order was delayed yet again no phone call why .i rang up friday to ask why and was promised a call back saturday did i get one no.i rang up saturday morning and a girl said there there was an error on the system and that i 'd have to wait 7/10 for them to sort it .so i went into the shop in reading and they wanted to raise a commitment , cancel my order and take a phone from the shop .she rang up xxx and they said could n't cancel order .now i was told i could cancel it up to seven days! ! ! !this is unacceptable .i want this sorted please . upgrade services changed and i do n't believe i took my contract out in june i believed it to be earlier but nevermind will be looking to move to another provider when contracts over , i have been with you for years and feel my loyalty do n't warrant the service provided , considering i have poor signal .i have 4 contracts with yourselfs and is a pity that i feel the need to move on . aside from a call i made to xxx on wednesday , i have nothing but praise for your call operators , always happy to help and provide great service . ongoing problem .frustrated it is still not fixed .claim by agent your website is overloaded is unsatisfactory reason .sorry generally happy with your service but this one is getting me down .david you can do better problem was n't really solved and i hate 24 month contracts ! the problem was dealt very good and fast just satisfied because on 02 if u top up by 15 pounds u get free calls n txt for a month 2 other 02 users my problem was solved quickly , very satisfactory and efficiently . the problem was not resolved and i still have n't got my phone sorted . no good clear , precise answers to my questions . i prefer xxx the reassons because the women i spoke to was very polite and helped me resolve my problem the adviser was very friendly , quick but calm and knowledgeable . i was told what i needed to do quickly and easily lovely adviser , not that cheap contract just is the advisor was knowledgable polite and very helpful . they speak for themselves because iam very distisified with the network and service i get and are going to change to another network changed from orange to xxx because better network competent and helpful call assistant the adviser i spoke to was very friendly and informative also very helpful .i wud be more than ,happy to speak to him again with any problems . because the xxxphone team solved my issue quickly and efficiently . because i have better things to do with 19 minutes of my time , 19 minutes you have just wasted of my life which i will never get back , any normal company would be straight on the phone asking me why my ratings were poor , not sending me a stupid text which no one will ever read i have been with xxx for nearly ten years and you have n't let me down once keep up the good work . all good but got cut off old phone bit quick when activating new phone . . so did n't finish conversation with advisor everything was clearly explained to me , my issue was sorted out straight away and the representative was very friendly and easy to understand .the only downside is that i have a hefty bill this month rather than a normal bill . the service was not good enough so i will now be looking elsewhere .i hsve been with xxxphone for years and feel really let down by your atitude to a loyal customer . just good i phoned twice today , the first representative was very abrupt like she could n't care , really bad when you consider after service is what customers pay for , the second representative was a lot more helpful the answer was good but leave space for improvement i got no help and the man seemed hesitant in his answers . good overall but needed to hang on for competent technician to help . just always had really good service on xxxphone and always really helpful : ) i have always been on xxx , the problem was sorted and the person i spoke to was polite well mannerd and english . was satisfied with the way my problem was solved my queries were resolved and the adviser was very good my problem was resolved and customer care were patient and helpful my call answered quickly by a very polite but not false english speaking european who im sure will have the problem sorted great help and was sorted straight away quick and efficient service all technical questions answered friendly helpful support the customer advisor was very friendly n helpful your team r allways polite and very helpfull was happy with the service and the way my call was handled .also received fast response so was not left dangling on the phone for ages problem was resolved in a very friendly manner - thanks long time getting thro bad communication finally got thro after nearly 2 6rs and you had closed ihad recommended this phone to a friend and now she hasnt been able to get connected dissatisfied that bonus bank is not available very nice and help full very helpful , experienced and knowledgeable advisor who was able to explain complex technical concepts simply .and sure signal works extremely well . because i am satisfied with the service i have been given my problem not solved .called 3 times good staff technical problems that advisor couldnt fix ..advisor had the most helpful and corteous manner and very customer focused and i hope he gets the recognition he deservs . the gent i got the 2nd time of calling was very friendly and helpful bcos the lad was polite informative curteous and helpful call went well .adviser very helpful the adviser was polite , and i felt he did his best 2 help me wiv my problem , grateful so thank u my problem was not resolved . very satisfied with the service received overall happy with the service provided and lady i spoke to was as helpful as she cud b the lady was very helpfull 48 hours later and my phone still not cut over to xxx from o2..no service on old or new phone since thursday morning .fifth call to xxx in 2 days .on hold for 25 mins , then told call centre closing at 8pm .supervisor refused to give name then hung up on me ! 39 weeks pregnant and facing the weekend with no mobile - useless . all my problems get sorted xxx has by far the best customer service of all the network shame there phone deal are falling a bit behind the times . my query was met nd thourghly looked into . as xxx did not fix my problem with my phone the operator told me exactly what i needed to know about my contract and what i could and could n't get regarding upgrades , she was very efficient and helpful xxx network service has become appalling , glad i went with orange for my personal number .will be leaving as soon as contract finished for both business lines . well i wuldnt give 10 because av topped up an xxx wo n't let me have my text or minutes an for the staff on the phone because they were nice good service superb bubbly girl - best service by far ! really bad services ....i sent phone of to get repaired and it game back smashed up when original problem was the phone turning of... now have been told i lied or was postman so now i 've lost my phone .... will most certainly leave xxx and take my 2 contracts and custom where else ...after getting in touch with ofcom . even though xxx cannot offer me a new deal to beat the competion an i 'm forced to go elsewhere the adviser was super helpful and friendly and i 'm sorry to be leaving .she kept her word in responding later with the information i needed . when i rang them up they was very rude and not helpful i was asking questions which did n't get answered .he gave me instructions then after i told him i 've done them already he got really impatient and sounded unhappy about being on the phone , it was unprofessional . i have been a customer with xxx for a while now and have not received help really good service very helpful , very polite , excellent customer service , just have to call back tomorrow which is a shame but i my call was late so can understand . he solved my problem at a fundamental level but not met my demand as a mico-sim card adaptor delivered to me . the guy was very helpful and understanding , he also advised of how to surf better .great service my query was explained in detail so i understood what had happened . the service i have recieved since my upgrade on 22 jan that is faulty has been poor and very disapointing , my upgrade was replaced on 28th jan that phone had same fault so was sent for repair a couple of days later , got the phone back only yest after being told problem has been resolved ,more false information as the phone still has same problems if not worse , disgusted with the whole situation as i said .i was in the middle of my question when at 8pm on the dot , you hung up the phone on me .i tried to phone back but was told you were closed .the agent did not try to phone me back either .disgraceful service . my dealings with your telephone customer services are the worst i have ever experienced .however , your staff at your store at cribbs causeway (especially lucy , louise and alex ) were exceptional , and if it had n't been for their intervention i would have cancelled all 4 phones we have with you and gone elsewhere .lucy in particular took ownership of my problem , saw it to completion and kept me informed .your telephone customer service is quite frankly shocking , and the fact you have no complaints department i can only assume is because it would be swamped with complaints ! because you close at 8 was unaware u stopped doin unlimited txt messages and i 've topped up a lot of money thinkin i would have my txts which is wot i mostly use my phone for the man i spoke to was understanding and helped me out alot .i wish all your staff where that good . i got cut off twice , having to repeat myself again and on the 3rd attempt informed customer service now closed despite not my fault i was cut off which my last call at 8pm when it 's closed .error on bills thee still not resolved and the error i 'm itself should not have happened in first place i was satisfied by her attitude and the way she was kind a pleasant phone call with my query answered very quickly . you keep passing me on to the store where i got my phone .as the bills are always inaccurate .go found in circles .no one in xxx takes ownership of problem on my account . in the past iv had problems with u but these last few month has been better the girl i spoke 2 2nite was very cheerfull and helpfull very helpfull , but still waiting 4 problem 2 b resolved , ie waiting 4 pic messaging to work . my reason for the 10 's is , because my problems were solved straight away and josh the customer care operator , couldnt have been any more polite and helpful than he was .thank you . the team member was very knowledgeable and went out of his way to help me fourth phone call to sort out billings issues and still not resolved .notes if discount all detailed on the account but told now have to email in after previously being told by another advisor that they had been applied .i am new to xxx after being with o2 for 8 years and am incredibly frustrated that billings issues have arisen and seem unable or too complicated to sort ! my problem was not resolved but the adviser was nice and very professional my problem wasnt resolved and when i threat to go with another network .i felt xxx wasnt bothered they was loosing my custom and i still have no signal > :o my phone may aswell be a display phone ! rang to cancel contract . .twice got message telling me that you were very busy .hung on for 9 mins the second time before hanging up and ringing again but not choosing the thinking of leaving us option this time .chose a different option and call was answered after 1 second . ..funny that .was then subjected to usual stalling tactics . ..then told the retentions team had gone home .had they answered my 2 prev calls would have been before they went home !this was the usual appalling customer service from xxx which i have sadly come to expect and is the very reason i am leaving you as a customer and will never return .dont expect this survey will change anything though ! interested to see if you actually respond to this in some sort of real person situation . i dont know i havent had any help at all to resolve my problem .i simply want a number back ? my problem was not resolved the operater was like a robot and the system seems to be getting to be unreliable operators very helpful and knowledgeable .prompt answering of my call , very efficient .sadly , at the end of the last call my problem had still not been fully resolved .told to take phone to a shop the next day . is n't it obvious .i was n't happy with the 'negative ' and totally disinterested attitude of your representative and the fact that business xxx offer no support from as early as 2000 hours !it would be interesting to see if this 'negative ' questionnaire elicits any response at all ?i would like to hear from a concerned manager ! did n't receive adequate response to issue nope ask the adviser i spoke to i was very satisfied with my call yesterday to xxx - the manager was lovely .however due to all the hassle of trying to upgrade this week it brought the scores down .xxx needs to look at what they are advertising and ensure that what they are advertising is what the customer receives . q1 been with xxx for a while now and been happy .q2 my query was n't resolved because i have to phone back today .q3 the advisor didnt seem to know what they were on about . good service .always helpfull broken phone done most of what i wanted it is what it is everything was done that i asked , the advisor that i spoke to was so nice and friendly . the advisers were all pleasant but i had to speak to 4 people .it would be better to give them more automomy to make decisions .also feel i was mis sold second sim in first place as was told it was easy to cancel when it wasnt . satisfaction . been customer for 15+yrs .thinkthat says it all on the whole i thought the service was very good and the agents most helpful excellent prompt service my husband has lost his work phone and needed to advise you and keep his original number advice given spot on just got to go to shop and get a new sim and hopefully all numbers can be transferred across friendliness , knowledge and ease comsiderate , hepfull and polite and apologetic when it took 8 - 10 minutes waiting on line to get answers . xxx one net ! ! fab customer service : ) just happy with the service i recieve everytime i call that 's four questions - you said three i could not fault the service very helpful and vriendly staff i was really satisfied with the service ... it 's a good service i recieved when contacting xxx customer services .i got the right help i needed at te time x i thought that was a good scoure only resolved when my husband took over the conversation as i was to upset to carry on very quick a.d helpful response to stolen phone the reasons for my ratings was i credit my phone ten or five pound every week to recieve my free weekends and on friday i was not feeling well and weak i fell asleep at1145 an woke at 1207 and i had thirteen pence left on my phone i phoned customer services straight away to see if they cmnuld help me in anyway and i dont think the lady who answered my call had any consideration for your customers in any way or fopm i am sorry it as at to come to this as am finishen my sons and 2 daughters contract with xxx phone because ur good 2 ur customers ,and very cheap . because your online service will not work to top up my husbands phone who is stuck in france then i get told i ca n't get credit over the phone either top network the resons for my ratings are that xxxphone is always helfull and useful can you tell me how to unblock my other sim card i need a puk code to unblock it havent even spoken to a adivsor from xxx over the fone not had this fone long anuff to answer any questions so i cant give u any rate this advisor was excellant but there is an ongoin problem that is not bein addressed .....i have already taken out a contract with another company and very close to goin completley the advisor was helpful , efficient , polite and took time to ensure that every aspect of my enquiry was dealt with thoroughly . fast answer , friendly adviser wifes phone had been stolen called at 4am very helpful and efficient dealt with request obvious ! because the man spoke well to me allthough it was not his departmemt he helped me and got me going again thankyou i hoped to get a free gift or win something could not resolve a problem which leaves me with no alternative bit to purchase a new similar which causes further delay in transferring my number so that business contacts will not be able to reach me retrospectively may result in financial loss pleased with service i receive i liked it quality products , quality service and quality staff.im still using my old phone until i get a carrying case for the new nokia .perhaps you could include one in future with the package as happend many years ago ? you were helpful with my problem and explained all too me .happy customer kayleigh today was brilliant .my last few experiences with you have been shocking but she was excellent and handled everything very well the first rating was poor as to many automated services when all i wanted to do was to speak to someone .i had to ring twice to get through to a person .when i did the service was excellent adviser was very knowledgable and helpful and what he advised me was simple to understand . it was a good service , questions answered by a polite as nice person .job done i think xxx are a great network never have problems with it !and the customer service team are always very helpful very good service . excellent the staff are really helpful and willing to help it was a pleasure to be dealt with by jackie this morning - she was professional , friendly and dealt with my requirements very quickly , a credit to xxx i spend a thousand pounds a year with xxx but u still want another sixty pounds .ithink its disgraceful.butthe operative was very good ,polite ,and helpful .iwould not reccomend xxx to anyone because of your greed in this deal . continual zero help .continual poor line .continual issues understanding your staffs english .i am going back to t mobile .better in every dept . i run a business .not impressed that your dept only works 0800-1700 or that it does n't work weekends .my business is 24 hours and i would expect that i would be able to resolve problems that are caused by xxx at my convenience i can discuss that with one of your respectable managers on the phone now . . because it is indeed customer satisfaction , company looked after customer , care about them , meet their needs , fulfil their obligation , keep promise , i hav been with xxx for over 10 years and alway been happy with then .thankyou for ur service . polite helpful call i have had a problematic week with a delivery going astray etc .the customer service i had earlier in the week was poor to be honest , but the most recent people i have dealt with worked hard to resolve my issues & were empathetic & efficient . adviser really good b i have been with xxxphone 7 years and i must of spent thousands with your company when i first took out my contract it was with an old partner who now has past on .i wanted xxxphone to put the number in my name which they refuse unless they have consent from my old partner the problem is 1 we do n't talk 2 i do n't know where she is this number has generated me a business but if xxxphone can not help me i will go else where . i also called this morning to take another contract out on an ipad2 and they gave me excuses well if my services and my money is not good enough for xxxphone i 'm sure another service provider will be happy for me to spend on average 60 to 80 a month very helpful lady ,and problems solved promptly ! : ) fast helpful and friendly over the past few days i have endured utterly lamentable customer service over a request for a new phone i would like to know why i 'm paying £10 a month for insurance when i then still have to pay to have my phone fixed .for my screen and phone ( from water damage ) apparently its going to cost me aprox £100 .i 'm not happy with this ph|ed this morning abov a text from u and all sorted in sec|nds it was a good service and ithe information given was the right information you did not resolve the issue and you can not compete with external offers my question was answered very quickly and resolved satisfactorily . did everything i asked without hesitation efficent service as always just very friendly and helpful the chap who dealt with my call was extremely helpful and really knew what he was talking about .a benchmark for all customer service people - just great very helpfull and easy to understand i consider that the adviser i spoke to today gave me incorrect information about my account and failed to help me resolve the problem which i would have expected to have been able to resolve at first point of contact .she became a stuck record not a helpful voice at the end of the phone !i phoned today because i received a text on 3 feb 2012 @ 07 :58 spending reminder to advise me that the xxx would be charging 1 pound sterling per week for alerts which i began to receive daily on 26 jan and text stop to stop receoving the weather alerts which i did on 3 feb 2012 at 08:02 .i phoned up today and the adviser told me that i had signed up for these on xxx 's website at the beginning of december 2011 .this is when your adviser kept repeating like a stuck record and i decided to hang up rather waste my minutes when all i want is to stop these alerts ! speed of action csnt registr online until 2moro.wentn2shop+ they cudnt delet my 2nd sim a/c.my new pay monthly a/c was set up by mistake as business a/c .shop.wasmeant 2 change it + didnt . q3 thought adviser handled query well but i struggled to hear her q2 i was disappointed i needed to contact u a 2nd time q1 same as q2 + q3 good service friendly staff that you can understand lady was polite and tried to assist but was n't able to so problem will not be resolved until monday ! advisor understood the query & promptly provided the right tarriff for me . many advisors , supervisors and the operations manager were useless and failed to resolve rhe problem . the advisor was friendly&helpful &answered my query quickly coz you answered all my questions easily thanks the first person answered should be at least manage to solve the problem than kept you on hold have a good day the lady was really good she did her job fantastically we understood her so well ! : ) not sure if the info i was given is true yet , till i get my next bill , excellent quick service .uk call handler . just the adviser was a bit slower than previous 1s ,seemed a bit unsure of sum things ,but had matter resolved so cant cant anc wont complain . not happy with info given when taking out new contract last year .requested call back via email from customers services . mark was extremely helpful and kept me informed throughout the call what he was doing the issue was not resolved so i have had to call for a second time and again if is not resolved so third call to be made dnt really have reasons the service was polite , friendly and very helpful .thank you . problem is n't resolved very interested in the products they are selling and me as a customer i feel i have been robbed by xxxphone for over 25 years they have put me on a tariff which i do n't even know about a chap called andrew gave me false info on purpose the questions i asked he gave me false answers i would like xxxphone to please hear the recorded conversation .i am waiting for a call from the manager on monday but i feel i have been blind for 25years i would run a mile next time i hear xxxphone so let 's see what happens on monday thank you for giving me the opportunity to express my self ca n't wait to talk to the manager the changes to my account were dealt with quickly and politely call was answered fast and query dealt with overall very disappointed with xxx , i would have to say your staff were helpfull but i 'm still left with a phone i do n't like for two years . advisor was .very helpful as usual , my phone - provided by xxx and on xxxs network - dropped the call halfway through .your advisor should have called me back . very understanding and supportive xxx consultant because i have had a major problem for 3 weeks with no resolve i am still waiting for technical to get back to me ! ! ! ! ! ! ! annoyed because they justified the service my query was resolved very quickly and i was n't pressured into altering my decision or being offered anything for sale no i 've always been a xxx customer great service tks very good prompt service i am satisfied with costumer service but network contention and internet speed in some places is unacceptable where other company 's like 02 have much better cos a was satisfied by the way the call and query was handled ! he was most helpful and dealt with my situation in a polite way . very pleasant man polite and efficent . no nice friendly helpful the service was excellent the call was handled really well by the advisor .to be honest i have some further issues and am quite unhappy with the overall service from xxx but the service advisor was very good in helping me with this specific query first call was aborted because i was put through to a department that had closed for the weekend . your departments are not integrated so you missed a new sale going to o2 for a 3rd family members phone on mon .it seems easier too expensive for me to pay this money excellent responsive & helpful support . really friendly and polite and did exactly what i asked for polite and very helpful and easy to talk to service was fine found staff very helpful service is shocking and prices are too high system was down , problems not solved immediately . unable to help i have three .acc there i rang to pay my internet bill the usb i use on my lap top , i gave the phone number n three came up on the system she did not have clue i explain til i was blue .i think her english is not well n then lack of understandoing with it then she became rude to me . it was easy and quick to get what i needed i am very unhappy with xxx since i renewed my contract last october , i have made so many calls over the past few months regarding mistakes with my bills , picture messaging etc . this call i made gave me t answer i needed unlike t call i made yesterday also i was not impressed with my visit 2 your reading store . phone me and i will advise you did n't really answer my problem , went away unresolved ... all round very good service without being put on hold or waiting an age questions poorly answered , no interest in resolving my problem of non-functioning blackberry email when abroad .unhelpful staff primarily justifying poor service as it is what i should expect ... thats what i feel and contented with the service i 'm receiving from your office . the gentleman i spoke to as very helpful and friendly . very satisfied with the service i recieved good customer service and helpful gud service always she was very helpful . i recived an excellent service the vdafone staff are fantastic x you are unbelievable ! good service .answered phone promptly . i have written a letter of complaint - this details everything . problem resolved on a saturday great customer service .very understanding advisor . good service very helpful but could not resolve the proplem i have with my i phone until monday service was good the excellent gentleman in the egyptian call centre was excellent he had the expertise to resolve my problem in 30 seconds where as other advisers took me on a wild goose chase because their information was not accurate ! ! ! but this man has a very very high iqi am very lucky to have managed to speak to this very learned gentlemanexcelent manshould be a managerof top degree !!thank you for resolving my issue i had been waiting almost 2 days and going on information i was previously given it had ment my phone would have been out of action for another week ! ! ! but this good man saved.that ! !excellent and well done that mannow very happy .100/100 all very confusing i was satisfied with the service i got however the issue is still not resolved two out of three questions answered adequately .having to walk to the xxx store to get a good answer to the third question . no the guys fixed my 3g !no dramas question was answered efficiently and comprehensively .i just did n't like the answer ... friendly quick informative my problem should 've never occured in the first place but the advisor was more than helpful the people i spoke to were very helpful except one who i could not understand very well ! it was nice to speak with an english person that you could understand for a change . cus my bill was wrong yet again for the past 5 months i 've heart failure and the stress makes me ill ok i understand the terms and conditions but i strongly dissagree that i must give you 30 days notice to cancel my contract when the contract ended 17th dec and i have not even used that sim card since a year ago .i have been a customer for a long time and also have an existing contract with vodfone aswell , i am disgusted i will have to pay yet another months contract for a sim card i am not using an when my existing contract has ended i will be leaving xxx . excellent service as always , polite and helpful staff , thank you xxx ! yesterday i upgraded both this number and the number i pay for my son , at the moment we are using blackberry phones so i asked if we could keep the blackberry services until the new phones were received , i was told we could but on receipt of the new handsets on monday i had to ring up to cancel the blackberry services or i would be billed .when i tried sending a bb this morning it would n't go so i rang xxx and found out that the services had been cancelled after all , this means that i would have been billed for something that i did n't even have ! !the agent i rang this morning told me he had reinstated the blackberry services but said it could take up to 24 hours for them to update on ur system .i am not impressed with this as by the time they come back on i will only have approx 24 hours left to wait for my new handsets ! ! ! your operator was very pleasant and helpful xxx great and helpful company i think that i get good service when i need help and it is nice to talk to someone that can understand and speak good english spoke with 2 advisors got nowhere they made me want to leave xxx then i spoke to somebody in the cancellations department and she was excellent , resolved my issue within 10 minutes although i had been on the phone for 40 minutes no thanks great service and quick ! the prob was not resolved on that call the agent was very helpful and explained everythink . i answered as asked very helpful and informative the girl was quick and dealt with the problem asap on the whole very good service but not solved by first call check usage and when new minutes allowance started again on one of my accounts . outstanding service good customer service .thank you . dissatisfied that i 've had my phone replaced and now cannot acess bbm or facebook .andnow i have 2 have a new handset on tues ! the young man i spoke to could not help me with my query nor was he interested in finding a solution to my problem ` if ` for any reason i 've needed help ( & this has only been once or twice in all the years i 've been with you ) , customer care have always been fantastic & sorted things out without any fuss .the over all service i 've received over the years has been superb .thank you . the advisor made it simple and understood what to do . see question 2 the answer is on their your assistant answered my query and was helpful . your advisor was very helpful and dealt with all my queries satisfactorily problem fixed quickly . . i have paid my bills on time !the cheques have been cashed but the money has n't been allocated to my account .i have had my three phones cut off and told you would reinburse me 200 pounds which has n't happened !to top it all you have charged me extra for when you discooected my phones !your service has been so poor you should have a minus rating .i ca n't wait to leave and would not recommend your company to anyone .a small company like ours cannot afford to lose clients in this economic climate , i wish yours felt the same . cause vodphone always there 2 help wiv wat ever prob u av ! satisfied customer ,9 guy on the phone was helpful polite and friendly and its probably not his fault my phone still is n't fixed was satisfied with call 9 very exact dominic , the gentleman for xxx was very polite and very helpful .however i put 5 as my case has not yet been resolved , awaiting call back as a business case has been put forward ! very good service but always room for improvement the speed to amswer the service and in was excellent advisor claire lindop ( 10 ) i have chasing my for the last three week because the advisor was able to answer my questions no ones perfect so 8 is a good score altho ur taking an age to switch my blackberry services on that 's what i called about because i was very satisfied look at the history on your system . good customer service on this occasion , however this is the second time i have needed to contact customer care for an issue that should have already been resolved xxxphone have caused issues with taking money when i re arranged my direct debit .signal is very poor and just generally not a good start to a new contract for a new customer i called on a number of times and was told that i would get call backs and did not get them we 'll have to wait and see .ask me again in a few weeks time .good day ! just have a look how much paid during last 40 month . ! ! ! count it & tell me in total please ..please i want to know. . polite efficiency and dealt with quickly .i like that easy service to use staff helpful and not too techi did not make this dinosaur feel thick i am very unhappy with the service i get from xxx !:-( . i did n't find the adviser very helpful .it seems these days the advisers answer 2 evrthing these days is u need to do it online .but wot u need to realise is that sum people do not prefer to do things online . because thats i feel im not happy with xxx and cant wait till contract finishes advisor took the trouble to dig deeper to resolve the issue o dealt with quickly and sufficiently a good service . friendly and prompt service i called with a query and the answer was more than i expected .the lady who answered was polite and human .thank you for such good customer service . very happy with service she did every things i requested . if xxx hadnt text me i would not have been aware of the fraudulent activity .however i would like to see more activity to investigate the fraud and update me . i have wasted about 3 hours of time on the phone and in your shop , promised it would be sorted and nothing has been sorted and nobody at xxx even cares or let 's me know , it is down to me to go round the houses with your automated call centres just to finally get through to someone who has no idea why it has not been resolved and promises once again it will be sorted , but of course it does n't and i have to start the whole process again .whilst all this going on i am still without a phone , but does anyone care at xxx ! ! ! that 's is why i gave these ratings :-) helpful polite quicck excellent reponse and helping attitude had the same problem of receiving un solicited txt messages which are charged to my account at premium rates which appear even though put block on .staff are polite and helpful .these sort of txt s should be banned the advisor was great bit still not solved problem with picture messaging after 2 visits and 7 calls all the questions i asked where explained and resolved quickly i was looking to xxx to see if they could match a deal i had been given on my phone my contract is due to end and i have been given a better deal from another network i just found xxx unsympathetic and not helpful at all i do n't really want to leave xxx but after the service i was given today they have left me with no choice now . you said 3 questions sorry no more ring me and i will the lady who took my call was very helpful and help me solve the problem immediately . helping me with my bill and the help u gave me limited availability on mi-fi contracts xxx is a **** , unhelpful company who does n't do its best for its customers .i would never recommend it and regularly tell people to choose other network providers cause my experience with you has been disgraceful the adviser who dealt with me was very rude when i askted to speak to a manager she wouldent put me through to one im still waiting for one from 3 weeks ago not very good customer service is it stephanie was more than helpful , recognised my issues and sorted them .probably singly handily helped xxx keep a customer who had become unsatisfied with the service he received from other xxx staff .look forward to dealing with her again . requested paper copies of bills several weeks ago due to very large bill still not received then . because i phoned up with a problem and you fixed it there and then you were very helpfull my call was done in mins . you asked me cause iv had problems with u since oct 2011 & no 1 has sorted them out yet very happy with service . my query was completely resolved but the last advisor i spoke to was a bit abrupt . the problem was solvable .thanks the person i was dealing with was very good . the adviser was great because i was very satisfied wrong advice given i was told i would receive a text message explaining how to fix my phone .the adviser did not to this and i still cannot use my phone .very dissatisfied . i called in to enquire about your home internet services as i need a decent internet provider .emily answered the phone and said she would send me an email that explained everything .the email she sent did not have any information regarding home broadband on it and suggested i call 191 .i called back .emily again .she said she will put me through to the xxx at home team .5 minutes of holding , the `new connections ` team answers .said he 's the wrong person to talk to but will transfer my call .i then got an automated message saying i have dialled the wrong number .i hung up . i was told 1 thing last time i called and then another thing today .it has gave me money problems now should never left 02 nothing but problems with xxx ca n't wait till contract 's up excellent knowledgable service and went out of her way to provide me with what i wanted the girl i spoke to was so nice .i wish all people i phone are like her .very nice . answered all my queries and was polite succinct and friendly to do business with .thanks . because the advice i received was excellent and very helpful and it resolved my problem and i was given great advice about future apps on my blackberry phone i do not feel like a valued customer , although i spend a lot . xxx have been fare with me up to now even though i was unaware that my direct debit had been cancelled and my monthly bills were not being paid , i still paid it all off .further to this xxx were not able to take off the 'late payments ' from my account .i was never informed by xxx that my bills were not being paid .in fact i would get a text message after every automated payment that went through , which never stated that my bill was unpaid .xxx have messed up my account too many times without any compensation paid out and i will not be recommending them to anyone . i was very please with how quick and helpful they were they dealt with my call quickly politely and efficiently the advisor i spoke to was polite and very nice **** signal all the time do n't know ... after waiting + being passed on , the agent put me on hold , again .was he attending to more than 1 customer ?there was also considerable background noise which made it harder to understand what was said . the person was very helpful and friendly . really friendly and helpful service james was very helpful that 's four questions ! dissatisfied with the service from xxx .the service agent was great signal is poor in my area and i was put on hold when i eventually got through to customer services useless service ability between consumer and business a really cheerful helpful young lady .full marks ! my problem was sorted and quickly , so they have to be 10s . your staff were very kind and helpful thw gentleman and lady who i spoke to were very polite and made me feel very satusfied that im with xxx as a company ! ! since being on a contract phone with you i have had problems and angry phone calls about my services .i 'm not happy and want to leave advisor v helpful but prob not solved as account in husbands name so will try again with husband present the gentleman was polite enough but it my problem has not been resolved and now i am fed up waistlng money ringing to get it sorted .i am still happy with the xxxphone network and have been a customer for a lot of years .as for the xxx 858 i will not be recommending as have had to many problems accessing the internet even though my niece has the same phone and has had no problem with it .my loyalty still remains with the xxx network just not their phone .when the trial ends i will try to access the net again otherwise the phone will be going in exchange for a nokia . my query was fully answered and was done so quickly with a very helpful member of staff who was pleasant rude service 1 would of been more if you looked after your long turm users 2 and 3 because he was polite and helpful would have helped if they had spelt my name right and also not having to ask a second person to go looking for it .it would have helped if you had fixed it the fist time round . helpful friendly & professional the advisor was very helpful if i could i would give her a ratin of 10 .she was very polite thank u so glad i am with xxx jx usually no pr|blems today call to f+f to change a number was told no was not vod but same no had been on my group previously xxx ca n't put a cap on my phone as a result i 'm out of pocket allot and give way to much money i hate it n when i 'm out of my contract i going to tesco mobile as they will put a cap on my spending i found the advisor answered all my queries in a positive and friendly manner .i did n't wait on hold for long for overall experience was pleasant always been with xxxphone always had good service it was support excellent would like it to be auto instead of having to type in long sequance you get put on hold for ages and i 've been with u for years and never get any rewards etc i have been a loyal customer of xxx for over 10years and regularly spend 100 per month on my bill .i am due for an upgrade on one of my phones and can get the phone i want cheaper with two other companies and xxx can offer me nothing close .it looks like goodbye xxx hello orange so much for loyalty :( the customer advisor - adam - was very good , however xxx as a company are awful .in general the customer service is bad .my bills are often too high .i am actively urging people to never join xxx .i am willing to expand on this if you would like .regards .tom lovelace second was confusing but sorted out in the end .thankyou civility and manners because you have a fast service &it was helpful good service that 's 4 q was an easy situation alto deal with and the person was fine doing so and dealt with it well that 's four questions ! the operator was very helpful but the problem was not resolved the person i spoke to was very helpful i ca n't change my plan i have been misled by your staff .i was told in december that i was due for a upgrade at the end of jan 2012 .and now when i go to your shop at the metro centre , i am told that i will have to wait till the 7th of may .i am very unhappy and i m considering moving to another network .i have been a loyal customer for the last 15 years .no more . person i spoke to was friendly .helpfuland efficient . i fine your service is very good much better then other when my call cut out they never called me back or said my bank card was registerd to my mobile dont often give opinion of mobile supplier .got through very quickly .and person was polite and spoke english clearly . no comment good quick answer very helpful staff very helping and friendly paul understood my situation and explained me what he can do so im happy with his service ..... no prob gettin through straight through to speak to the right person and my prob explained to me and dealt with the advice worked , and my problem was fixed quickly xxx is the best network all round get value for your money with all the things u offer id never change network been with you years thanks good service on this occasion the reason for calling was solved and the advisor very helpful . it has taken 5 months to get my billing sorted out in future i will look at other service providers .alistair all questions were answered and resolved immediately you did n't actually help me whatsoever .my problems have n't been resolved and i got no advice or help . easy to deal with your staff and to get the information i wanted yes problem is still ongoing been over 3 weeks now experiening this problem , have to wait 7 working days now .tosee if a new sim card helps but in the mean time i am without internet on my laptop good customer service the operator was able to answer my query immediately with specfic details and did n't try to sell me anything the advisor was a excellent member of the xxx team and after 3 calls help me out not pleased with service from xxxphone will be moving on in next couple of months . helpful n clearly answered questions my sim could not activated on ohine .need to await another new sim .xxx error that inconveniences me with no compensation . because xxx have not helped and sorted my problems which i will be emailing complaints with the call was disconnected during conversation ,prior to resolution of the fault and the techicien did not call me back ! although service was ok my phone still not working properly so i have to visit shop to solve problem . my query was dealt with & the person who i spoke to was very pleasant viewing my bill got a text about a late bill payment and didnot know how much and when it was due as i am not on the internet and am getting charged for a service i dont use . my query was answered .the adviser was polite . 2 phone calls both times i was put on hold and both times i was cut off and had to phone back .problem still not sorted - out at the moment looking for a new service provider cause i 'm disgusted with xxxphone xxxphone is a good net work been with you for years now i would not change for any other net work polite , intelligent operator did n't make any mistakes listened carefully to what i said before doing anything v helpful through service happy with company gud comunication wiv staff thankyou first class service . i was just paying my account and it was done quickly and without any fuss . very helpful polite and told me everything i wanted to know perfectly xxx have changed what they offer .can't wait to leave ! i was disappointed with my first call 2 weeks ago sat , i e mailed and did not get a response , the service i received on my call yesterday was much better .i will be reviewing using xxx in aug as i do not feel a valued customer 1stly .you dropped my call i then had to call back .when i got through the agent was very disinterested and dismissed me very quickly . prompt service that answered my query in a helpful manner . jane was very clear to a luddite ,very pleasant and very efficient the advisor i spoke to was helpful polite upbeat and positive she made me feel like she had time for me and did everything she could to help reasons l did 'nt understand y l had 2 log on again when l 'd had rewardz b4 good .just expensive . good service professional advice . the person who answered the call was very good and was able to sort out my issue very quickly the operator was keen in answering to all my questions the man answered my question clearly and quickly , but the answer was n't of much use as i could not resolve it over the phone .this was not however the mans fault ! great telephone manner very helpful all was handled well built excellent rapport with me , did more than his job .genuinely helpful service advisor was very good .explained why i could not upgrade .i was not happy that the 6 month early upgrade had now been with drawn . the gentlemen that i spoke was very helpful , how about you call me & ill tell you ! ? ! after 3 calls a simple issue was resolved very efficiently ! ! i was pleased that the query was resolved and i would recommend xxx as i had no problems with the service just unfortunately did n't always get a good signal when working in various places . many problems with my fone and loss of network the advisor was very curtious and tried to help the advisor did his job well but that does n't alter my view of xxx very helpful every time the lower rating for q1 reflects the use of the xxx website is not so easy . friendly n efficent delt with swiftly & your advisor went out of her way 2 help me & resolved my problem ta v much because that 's how i feel your left arm did n't know what your right arm is doing ! !you have so many department , who do not talk to each other .can never get to right department , too many options !cusromer services should be first options , second should be complaints dept . 0verall good service excellent customer service recon my reasons for my answers were yr team members were very helpful in a very sucssesful conclution in this matter thankyou ! v polite and helpful lady adviser was very helpful and polite and my situation was adressed pleased how easy it was to get the package that suited my needs friendly helpful staff stuff was organised and i 've been served in a reasonable time and been very helpful and fast .very happy with a service .thank you rep had good product knowledge .good products available just good service and that was 4 questions . very good helpful ,more staff needed though waited long time .thanku prompt service , friendly and helpful advisor great service friendly and helpful a really helpful young man delt with my upgrade very good ! ! amy was fantastic .despite the ridiculously long wait and bizarre well explained &easy to understand no helpful , friendly , listen to my needs , exceeded expectations i came away with a better contract and an iphone 4s .the salesmen managed to convince my dad . because she was very clear and very helpful and explained it in a way i understood , i would definatly recommend xxxphone to anyone . i could n't have the phone i wanted despite one being on display .it took 2 staff to serve me despite the store being very busy .my text messages were n't transfered by the 'yoda ' box . because the assistant new what he was doing and good manned as well had a good overall experience i did . always good service the salesman was extremely helpful . sales adviser was very helpful with making my tarrif lower ,and was also polite and freindly . top customer service prices and help it was good quick an easy from when i entered the store brad answered all my questions extremely helpful and i was more than satisfied with my purchase how ? you had stock in store , price had dropped , sales advisor was happy , and actually very helpful . i 've had no problems and the adviser was helpful and friendly . i had quick , excellent service from a very knowledgeable manager ( mike in cirencester ) . the sales man was great and it was just an all round plesant experiance really good , friendly , helpful and knowledgable sales advisor .got everything i wanted and more ! very friendly .informed advice .seem less service the staff who i spoke to were very knowledgable and helpful and not pushy sales people .they did n't make me feel as if any question i asked was silly and they were very patient . website and customer service on phone were not helpful when trying to upgrade .store was excellent . did what i wanted n explained all happy helpful service just bit slow .but got help and phone wanted . i 'm using xxx for 8yrs and i 'm happy with the service ,advisers are honest than other fone company very polite & lnformative salesman .excellant servive very good service , sales man was great ! he was very helpful i got what i wanted at the price i wanted very happy thankyou shr was fab . problems with customer causing queue appeared to be an internal xxxphone issue took over an hour friendly and knowledgeable customer service very friendly , informative and competent . ive been with vodofone for over 15yrs .verysatisfied thankyou i got what i needed and the staff were genuine and friendly thanks your ultimated payment service didnt work properly i had to ring 5 times in total just to pay my bill !then woman on the phone who dealed with my payment sounded like she had face on no dataplan had been added to a phone on my account .xxx insisted the device was all in order and i had to phone blackberry who informed me of the lack of a dataplan .this took a 90 minute call and the device is still not working correctly i was very happy with the operators help in resolving my querie the signal in my area is n't working properly (kt92nq ) and it still has n't been resolved after 2 weeks .everytime i call no one seems to know what is going on the girl was nice and helpful well the latest phone call was great they did everything i asked , but on my last few phone calls i never recived this survey and they didnt help out at all i asked for some help with friends and family and the advisor was n't helpful good service ? do n't understand the question ! it took 2 days to rectify a problem that should not have happened in the first place . only just found out for some reason i have been paying two bills .one which i have n't used .did n't have anything resolved .put through to customer car and then cut off after waiting for ages and being on the phone for twenty minutes ! one word satisfaction . because i am happy with xxxphone services courtious .plesant ..clear wot he doing x i expect higher standard from xxx very happy with the service of your customer advisors but generally not happy with service i have had from the company . 4 months of **** 29th jancustomer service num 4 selim ,not helpful ,didnt listen . .said he couldnt do anything as all that ryan had put on screen wasnt there .7thfeb customer service numb 5laura gets a 0,as she cut me off.customer serv numb 6 rosie ,very helpfull ,so she gets 10..9th feb customer serv 7 emma v-gd 10 they speak for themselves customer not satisfyed or happy with way he was advised i was told before xmas that i could upgrade in store on the 6th feb on arrival to the store i was told i could not upgrade until 14th feb.i also transfered a phone this morning so all phones are i 1 account i can now not upgrade my 3rd phone for 3 months it was not said to me at the time but is policy ! good service . excellent service .could n't fault it today i still dont have service very friendly and helpful .query was resolved quickly .much better service than advisors in the past . was very quick in dealing with my query & very helpful solved my problem quickly although we did n't resolve our teenage sons need for a phone beyond our budget the staff on the phone were very helpful i had brilliant service . your adviser was very helpful .and in england . very helpful and prompt and able to assist and not an overseas call centre the agent was friendly and helpful .i was impressed that you lifted the bar on the phone and he waited for me to get the text confirmation before ending the call .great service .5 star service : ) please look into my file for this number , i was cut off 5 times , as your staff are incompetent .please look into my file . it took . 3 calls for issue to be resolved very friendly helpful staff who understood my call and also sounded natural ie not just like some robotic call centres !thanks the advisor was polite , very helpful and clear in the way he explained the process he was undertaking into resolving the issue with my phone .in other words i felt confident that he knew what he was talking about . becouse the person i spoke to was very helpful good service , friendly got what i wanted dne , happy .shame cnt get what phone and plan i want considering ive been a customer since ive had a mobile nearly 10 year and im gonna have 2 change . six because the man that dealt with my query was fab n understood me perfecrly the adviser gave thorough and clear explanations on my query .also gave tips on how to avoid problems with my tariff in future . w0 i did n't actually call the helpline .so this has been a waste of my time ... because the problems have not bin fixed as yet and i have phoned more than 4 times my qurie was sorted out in no time help line assistant was helpful and listened to the problem i had .if the call had good to a call centre in india then the delay on the line would have made the call much more confusing .this has happened to me many times in the past . i 'm not happy with xxx in general but my query was handled very efficiently today the young girl i think was called vicky she was so polite and explained things so well nothing was a problem and had a great knowledge of her job and what was the best tariff for me etc imei bar still not lifted after calling 6 times .timescales have come and gone and still nothing has been done .overall very poor service and resolution always get helpfull advice & any problem is quickly solved excellent service and friendly helpful operator i found the service acurate , helpful and easy to use , resolving my issue very quickly . cause i have always been wid voafone he spoke english to me unlike my previous call .i first tried andover store and they were useless .no phone and no help . adviser was very helpful and understood the problem straight away . service was good and helpful call handler excellent 14 years of loyalty means nothing .newgalaxy y fixed 3 times wivin 3 weeks n not happy wiv service n seriously considering anuva network .impayg n 2nd class citizen to u . 9 very nice and polite and helpful . great service from a trusted company .thank you shaun was rude , off-hand , slurred his words , mistakenly thought he was being cool , refused to let me speak to his manager , nor any colleague , knew almost nothing about charge rates from abroad , had to look everything up , kept me waiting for several minutes at a time , got facts wrong (eg charge of txt back to uk from austria - not 11p , also charge to make call to austian number is 35p/minute not 16p ) .he promised to raise an escalation via a call back form but failed to document it in his notes according to sophie ( warrington call centre ) who i got second time i called .not only should shaun be sacked but whoever hired him should be sacked .sophie was polite , well informed and helpful .she did n't know all the facts but didnt make it up and instead looked them up .her system/computer is clearly too slow , but her manner professional .finally i am disgusted that xxx 's rates - even the ' passort ' ones are so high .75p to make a connection to uk number is exorbitant .75p to receive a phone call is frankly unethical .please make sure your chief executive sees this complaint .i am happy to discuss it with him/senior management if required ( although i will not pay 75p to receive any phone call .not ever ) .sincerely alec xxx unable to resolve simple problems esp after 5pm on a friday not good service anymore : ( happy with advise could not deal with my query at all or did not want to . having been a loyal xxx customer for over 10 years , i was extremely disappointed that you were unable to assist me in switching to a more competitive price plan .additionally when i initially called , one customer service hung up on me . 3 people who were part of my xxx family price plan left and i and my partner will be following suit , especially when orange and o2 are offering more competitive packages .disappointed and dissatisfied . because ,the numerous i 've been with your company .any queries i 've had have been very helpful in every way . as i felt 15 was more suitable to me nice cs rep , helpful .problem solved soon hopefully . the 0 is because xxx have the worst customer service i have ever experienced .i put in a full email complaint a few weeks ago .the other 2 ratings were because in this particular instance my problem was sorted quickly and efficiently . it could be easier to talk to someone i need to see the proof of what was promised before i could really say if i am happy with what i was told would happen . i phoned for upgrade and havnt handled it very well with mistakes and delays good precise info i was pleased with the service . had nothing but trouble since the day i started with xxx no help gets give an phone bills are a ridicouls amount of money . the automated paying service was obissmal , had to use home phone , spoke to really nice man and he sorted me out very quickly advisor told me insurance company were closed but they werent quick , efficient , friendly and helpful service . because ur advisors were very polite and helpful i am not happy with xxx as my phne is not working and gone for repair the phone ive been provided is outrageous , i find it difficult to text .i pay for services which i cannot use on this basic phne .since i have been with xxx , i have not been happy im thinking to leave . the adviser spelled my name incorrectly ; i do not know yet if the new sim has resolved the issues i have been - no service when i am at work mon - fri ; xxx contact my boyfriend in relation to issues with my phone - why is that ?is n't that an invasion of privacy ?where did you get his details anyway ?the adviser was friendly and sent out the sim as advised .thanks applied 4 a phone 4 my wife .got accepted went to pick it up .sim card would not work .wen rang through was told we were n't accepted an that phone would b picked up .no explanation given .poor customer service .i for 1 wo n't b renewin my contract wi xxx the service was prompt and courteous . i found the 2 person rude spoke over me and told him that i was contacted by one of your call team offering me a new phone and an ipad last week this was not on record and basically telling me i speaking a load of tosh ......the ladyl that i spoke to 1st and the last gentleman were pleasant but did not solve the problem and yet again being told that i have to change my phone yet again for a model that does not work is this right , it 's awful this would be the 3rd time not very satisfactory at all first question not sure if i would recomend u as each month when i top up i dont get my 3 text so have 2 phone u 2nd que was told sorry when i phoned and given text but expect i will have 2 phone next month 2 get my 3 texts 3rd que very nice polite lady dealt with me when i phoned person very helful the person on the phone was rude , never said hello and no manners i wanted to activate blackberry services on one of my contracts .on my initial call i was disconnected and the advisor called me back within a minute .then that call failed and the advisor sent me a text informing me that the service had been activated .very professional treatment .my query was resolved with little effort : ) .the usual high level of customer service i 've come to expect from xxx .keep up the good work ! you asked for them . coz i was quite happy with services provided to me polite and efficiant very good and prompt service . always excellent service . non of xxx staff fully explains terms n conditions to their client when it comes to contracts , xxx is the worst network around very good service good and helpful customer service ! because they sorted my problem out for me straight away third time of calling with same problem of not being able to access my online account .still not resolved so i am not able to use the services i pay for .i want to cancel my account because of this poor service offering .very disappointed . service excellent but pre-recorded messages at beginning really annoying 10 very efficent and helpful x i have phoned at least 5 times over the last week to get the internet and blackberry service working on my phone , doing the same thing over and over again .i stressed this to the gentleman earlier who did n't seem to care and when i said i would leave xxxphone is this was n't fixed by monday he just said `ok` .i have been into xxxphone stores who have just told me to phone 191 to fix it . he was professional , quick , friendly and resolved my issue .thank you .:-) very good service , the gentleman who spoke to me on the phone was incredibly professional and very friendly ... my query was dealt with efficiently an as i have said the lady was very helpfull an polite just a great service overall excellent service .very helpful my query was resolved quickly and efficiently by a friendly helpful advisor .excellent . order details were wrong happy customer q1 i have always had very good service from xxxphoneq2 i am not sure my query was completely resolved if the solutions suggested dont work i will have to ring back . ive had a ongoing problew 4 years & im still not sure its resolved ! my internet still is n't working , the message you sent me was completely useless just is good service pls get a manager to call me , , thanks good service told by advisor to call my bank to reinstate the direct debit but my bank told me to call xxx .pissed off with situation but not advisors fault i suppose the adviser was great but i am still awaiting the texts with my internet settings all i wanted was help which would have seen me link up with xxx for another 2 years at least without an upgrade to my phone .certain rules prevented them from doing so .i would have thought there could have been certain considerations for the longer loyal customers like myself . i fort the people im the shop did not help but you are good on the phone quick friendly and no extra cost very helpful my call was answered almost instantly and my adviser solved my issue instantly . no satisfaction whatsoever very informative , and good customer service . i was pleased with the adviser today and i belive xxx always is the best choice .thanks ! a good experience all round .really good customer service i hav been with xxx for over 15 yrs and evry1 iv dealt with over the yrs has always been polite n efficient thats why iv never left xxx girl very helpful , a joy 2 deal with well i 've been a xxx customer for the best part of 15 yrs and everytime it 's upgrade time they mess up my tariff and discount !i 've had my discount for many yrs and i switched to 1 net on the condition that it would n't affect the discount !i have been lied to yet again by xxx and yet again i have to do the running around to correct your error along with running a very busy courier business !if i treated my customers the same way i would n't have a business !could someone who has some authority please call me to discuss my issue !many thanx ! the problem i had , which was my own fault , was fixed quicker and more efficient then i had expected . i have bought a contract 3 monts ago and the phone is dead ( blackbery ) and the internet conection is poor , the signal is bad and the customer service is not that helpfull ,so i have to solve this issues my self by going to xxx shops every time . because i have been passed from different people and have made unnecessary travels to and from different stores .i was given wrong information on numerous occasions and now i have to suffer the consequences , as a new customer you have messed me around and messed my contracts up .im very unhappy and ca n't wait.tomove to another network ! ! ! because the phone was picked up straight away and i was dealt with rather than left on hold x person that dealt with me could not have been more friendly or helpful at all xxx have a very good helpline , they help answer most of my problems and are very helpful .i wish to continue with xxx in the future . quick and easy service to use and the staff was friendly good service yea the advisor was extremely helpful and very patient looking into my query as above .abroad package was not made clear on purchase but the agent was well informed polite and understanding . i am very satisfied overall with the xxx service , only reason the advisor got a 9 was due to the uncertainty of the unlimited texts its an honest report , i was dealt with very well , thankyou survey for advisor that helped me .customer service team my advisor listened to me and dealt with my request promptly and to my satisfaction advisor was rude and unhelpful refused to look any further into my problem and was no manager present to help resolve natalie help resolve my issue very well and professionally , very helpful ten out of ten for her customer service . not resolved the 1st advisor did n't know what was wrong so put me through to another advisor and i got fed up waiting got out on hold i am very busy because the last time i rang up none of the things were done , change of address , andover sim was n't ordered , and your operator this time was more then helpful and did a great job , the call-centre man was polite and efficient but the proof of purchase email i requested had n't worked properly , it did n't have my details on it so i 'll have to go to the xxx shop to get one the assistant was very friendly i was paying a bill so very straightforward . because my issues have n't been resolved and its still goin on and its been nearly a month very polite and answered all questions just helpful she was very helpful the lady was fab but problem not resolved .would not go into fareham store as not customer friendly staff .love staff over phone . i have n't had a good signal 4 2 weeks very helpful to resollve my problem robbing me and poor service unable to solve minor problem ....xxx no longer a competertive company with expensive contracts looking at others to move my expired contract. . morning ! aa will come within two hours .i 'll call you then . . because it was dealt with on first call & was given free upgrade ,excellent the problems have still not be sorted . same problem as before not getting solved and getting tired of explaining the same problem that was resolved the last time around but it 's up again . i had to explain in detail about the issue regarding mobile broadband when the agent should have already known.also he promised a call back within ten minutes to resolve the issue ,i did not get any call back at all ! ! response was helpful and clear . very efficient , polite i phoned for an answer n the adviser has provided . the lady i spoke 2 was very nice , hence a score of 9 . xxx have always been good 2 me , hence a score of 8. my problem , the reason for phoning , has not yet been sorted , hence a score of 5 for satisfaction . everything from start to finish went well today .yesterday though when i tried to contact customer services they were closed but today i went to lost phone section and all was well again the person was helpfull and got it sorted for me with no probs the lady was helpfull ..and answered all my questions . good service and advisor overall customer aftersales service terrible as well as billing service and there is always a technical problem with the web site with incorrect information .seriouslyneed a much higher standard of service and better referral system and not be passed from one person to the next.customerloyalty is not rewarded or appreciated ! i was told they would ring me back in half an hour to help with my i phone and to get to a computer so i did two and a half hours later i 'm still waiting ? network problems recently and still not happy not long till my contract finishes and then i will be leaving xxxphone very excellent service everytime i phone yer didnt solve my problen excellent services i 'm satisfied we the service i found the staff very help full cos all u do is mess people about that pay for there phone very unhappy with the way it was handled and were thinkin off moveing to someone else advisor was polite well mannered .xxx policy not great do n't seem too be doing anything too keep customers .found much cheaper package and as soon as contract ends i will leave .no customer satisfaction i have been trying to sort out a problem for the last 3 days with picture messaging which so far no-one seems able to resolve .so far i have made 5 calls and spoken to 6 different people . man was polite on phone call good service and good signal at most times . after ringing xxxphon for the third time the operator was finally able to do what i was asking and set my intrnet up ! ! !much appeciated thankyouuuu helpful staff ... quick service ... tex for future reference xx i paid 10 paid for a free be texts and 100 min and internet but can not get on to the internet not very happy with that help sort it out thanks i was very satisfied with the excellent service i received wasnt completly satisfied with your procedures concerning advising customers confirmation of payments .why do customers have to call xxxphone to prompt them to send customers authorisation of payment by txt or email .why cant xxxphone do this automatically ? the service i got today was very good liars very helpful , quick service .exact solution ! it 's personal very happy it was quick n easy to sort out . very quick n helpful i give these reasons because overall it was good service and nothing was bad about the service 7 no sorted .out my .nternet problem promptly and know ledge .ably x i was very pleased with the outcome of my enquiry and the manner in which it had been handled . polite advisor who answered my question promptly . great customer service as usual i was passed through 5 people and still my issue was not resolved because i 'm happy with the service . cheerful , willing service and an effort made to understand & explain the situation ( e .g .listing under business , dating of bills ).rw very satisfied .witjh all rwsponses and listened **** tina was fantastic .!her customer service was brilliant .felt like we could talk for hours !well done ! clear and concise .polite good customer service the first call i made i was given the wrong information .the second call did help me terrible customer service - when my contract is finished i 'll be going elsewhere .in the past few months xxx has lost a previously happy customer of over 10 years the 2 chaps i spoke to answered my query and advised me on how to deal with the problem and helped me chose a new price plan very helpful customer service very poor net work good personality and good listener i feel i have been mis lead into signing a 24 month contract that i thought would benefit me to later find that the contract upgrade offer has changed without consulting me and no other alternative given .so i am very unhappy ! very helpful person who dealt with my issue unable to get an itemised bill for one net account posted .this is a business account so your reason of keeping paper to a minimum simply means your business customers have to bear the cost and the faff of accessing a detailed bill each month . initial response was not handled well technical support was very helpful but await outcome , irony is that if had not visited a xxx store who messed things up would not have need the assistance ! lower ratings due to second request to resolve issue great service and help throughout becouse xxx is the best prepaid visa cards should be available to be used for top-ups regardless of which country they are purchased in . maybe the handset i am using .but most of my query ' s couldnt be met .but the staff have done the best to try and rectify the problem .thank you . restricted access still in place despite being told it would be lifted .if there was going to be a delay lifting restriction advisor should have said f it was not a technical query simply an upgrade so would expect good service when committing to spend more money and extend contract length . very helpful adviser , system unable to say why alert sent they were polite very clever people terribly disgusting service .passed between 4 members of staff within 25minutes just to find out how i can switch from an individual to a business account .still no answer stall .a lady called caroline , i think , just transferred me without listening to what i was saying , literally talked over me while i was asking her to please hold on .she then put me to a wrong department anyways .i will not be renewing any of my 3 lines with xxx at all . they were that good you are a brilliant provider and exellent service as always . the advisor i spoke to was more than helpful but the outcome was quite shocking polite friendly and provided me with the information required . because i 'm not happy with xxx and the way they are quick enough to take money from me but are not quick to return it to my bank account never had any problems with xxx best network i 've ever been with good service recd very helpful and polite and the spoke very clear i am very happy with the overall satisfaction of the phone call i made today all staff are always very friendly and are very helpfull i have been with xxx for many years they have never failed to help me with any upgrades or problems the girl who took my call was extremely friendly and helpful excellent staff adviser was n't able to resolve issue .i have to go to website the advisor was friendly , helpful and was able to help with my query generally a good service let down .by poor reception in the ealing area xxx ca n't fix my extortionate bill of match the unlimited data deal from 3. but they were friendly , this time . yes but you would have to phone me as there is far to much to explain about ! !not very happy or impressed ! ! very friendly and professional indeed . poor quality of handset - i believe ? ? :s well i have complained 3 times about this problem and it has taken hopefully this time to be resolved 5 for poor signal in my property after 75p worth of calls and time waisting of being transferred to numerous different departments they all pass the buck without resolving the original complaint .i am totally disgusted and deflated by this . i have problems with my intenet dongle ..its calculating more usage than i an actually using the xxx advisor wasnt very helpful , im not using the dongle anymore than previos months if any thing less but still im getting charged ...i have been a valid xxx customer for many years and have 3 accounts and im not sure i will continue my custom with yourselves when these contracts end ! question not fully answered he was very helpful and dealt with my query to the best of his ability i 've been with you for many years .had great service .thanks because i rang 3 times with the problem each time being told it was a different thing .the final time i called when i used my own handset did i seem to get a better response and help from the technician to bring it into a shop . i got exactly what i called for plus more . i understood everything what i wanted to know .your service advisers explained me everything . very happy with xxx was with o2 because i wanted to cancel my contract and it was canceled like i wanted feel like i have been miss sold a product and lied too about existing tariffs ... very happy with xxx because i rang twice to get access to certain websites that were blocked and it is still blocked but the guy was very helpful wats mean ratings ?could u explain more i had a good service i was looking 2 upgrade as a customer of many years and was therefore looking for a loyalty deal .the young man understood this and made it happen .he was polite and not over familiar , which i appreciated .well d|ne ! very helpful extremely polite and good end result was achieved thank you no call back recieved i was fairly satisfied with the call ,but an unable to judge the outcome until i have recieved and installed the new sim card . i have been with xxxphone on this number for 28 years and have not had what i would call a problem .r. chys . they gave me the right advice operator was very friendly and dealt with my request straight away , without any problem .providing the request to cancel my mobile broadband dongle goes ahead and is ceased on the date i 've been told , l 'm happy with her handling my call .many thanks . because wen i fone them thy r very help fun and polite 2 u because the lady talked me through several things politely and was very tolerant why are not able to change my address online ?my contract is under 3 months ?when i have being with you for years ? ? ? the lady i spoke to was very professional and everything i needed to get done she helped me with .a great service . very helpfull my phone is broke and its the second time in 3 months .i think the customer service is rubbish and i want a new phone . 8-quick and easy to resolve issue .9-got the plan i was hoping for .10-adviser was very polite and helpful achieved my objective the man who dealt with my call was very polite and helpful they told me after 17 minutes my blackberry i.d is all set-up now , i 'm disabled i do n't need this and its no different stil wo n't load or set-up ! !why have a blackberry if i ca n't use the features , absolutley fumin at the moment , taken up so much of my time ! ! the way advisor talks to me is good efficient , clear , polite service .my request was dealt with very quickly call answered quick .query dealt with efficiently and helpful way .honest answers given-i hope . the lady i spoke to was very understanding informative and helpful ..with regard to recommending xxx i gave 8 as although i am generally pleased with the service .i wouldve thought after being a customer for so many yrs my upgrade to the 4s would be free .and also i have had trouble accessing online account and an error was made in the first place with regard to when i actually could upgrade ( was sent text that it was 5th feb ) customer service was good .but some silly policies - do n't see why i have to send in a written request to cancel my mobile broadband when i can resolve other request by speaking to a customer service rep. 48hrs still not been sent setting 's so i can use picture messaging , friendly helpful girl , dealt with my problem quickly & offered me a solution by sending a battery in post for the handset .she has offered to have the handset sent for repair if unsuccessful . how it wos delt with and my out come very good so made me very happy so perfect thank you advisor very polite helpful and understanding get your arse home **** because i was very satisfied i am paying for  service which is not working (xxx satnav , mms ) you guys , keep asking to perform the hard reset on the phone but i am still have the exact same issue despite called more than 7 time for th it was a very quick fone call and the girl was helpfull and got the problem sorted straight away nice polite guy knew what he was doing and sorted everything out very quickly please listen to my call made today to customer service patient and pleasant reponse to my query and happy to find out the answer to questions normally dealt with by other sections .ratings i have given on this occasion are for simple and routine questions .in the past complex matters over email reception have been handled pleasantly but did not resolve the problem showing insufficient knowledge from your staff to be able to solve real problems . bad company to be with .i have been charged for months for a phone i do not have .conned and miss sold addons .every person i have spoken to has said they sorted the problem but were lying .i have had to contact ofcom and other agencies to investigate further . you did what i asked excellent service from dean i rang with a query about my phone , which will not accept a memory card , advisor was unable to help me , and told me to go to nearest phone shop , which is 10 miles away !he tried to help me , but did not have enough knowledge to hand of this phone to answer my query . she was very cheery , polite and helpful . because i was very satisfied with the service that i received q1 - 6 because i 've had numerous problems , q2 - 10 because the person was very pleasant and helpful q3 - before a problem has been resolved at the time like paying half for going over one month then half the next but took the full amount out anyway and extra month bill , very annoyed . i was put through to tech dept and i was talking to a lady was very snotty and arragrount just very helpful and no fuss 3 very pleased with service thought the advisor had an attitude about him and was not very helpfull . problem not fixed and all staff ( 3 ) that i spoke to did not appear to be remotely interested in resolving my problem mistakes have been made your end but because there is no note on screen u do n't take responsibility .i cancelled services and ins on 1 of my contracts back in oct 11 and no refund made and have been told in store and over telephone my phone due for upgrade online end of jan 2 find out this has been withdrawn .i have been a loyal customer for years and pay a lot of money every month . good service .staff who listen to your problems and come up with solutions to match your pocket .thank you xxx . pleased with the out come from a misunderstading . because the final 4th person i spoke to was polite and took time to try a nimber of solutions i 've phone up 3 times cos my dongle connection is rubbish , each time you say you will put me through to someone that can help then after 10mins of holding you cut me off , disgraceful i think xxx is the best network xx no the customer service team promised to send me a 4gb memory card weeks ago .but then i still have not got it til now .and they said they could not find a record of that issue and refused to solve the problem . talking to some one who no there job the lady on the phone was very helpful , she helped me with my troubles and she was n't rude unlike some people i have had on the phone !she was also patient and understanding : ) failed to help with recommendation for a alternative phone package choice for my daughter so i could change her contract with three , i have been with xxxphone for nearly 25 years ! ! sold a bad phone which issues have never been resolved superb service i got it 's just good customer service and not long waiting on the phone to speak to an adviser for help . operator very polite and helpful despite problems which she calmly overcame faulty phone which i have too call back to get swapped and i have been over charged for roaming data ... i will be leaving xxx once my contract is over very helpful polite and even went out of her way to get me extra , always a pleasure to deal with xxx and staff always happy and cheerful the adviser was friendly and helpful and did his best to answer and deal with my query .he was n't able to give me a reason why i was being billed monthly for something i had n't requested , but he did credit my account , make sure the monthly charge was cancelled and set up a password for my peace of mind .he mostly communicated well , although at one point he could have been slightly clearer , but this was only a minor thing and i soon realised what he meant . very good service the advisor was extremely patient with me . the gentleman was very pleasant , extremely helpful and explained things to me with extreme clarity !excellent customer services !thank you no the operator i spoke to was competent + resolved the mistake xxx made in my bill .however as this was a follow-up call on my part and the problem was outstanding from a previous call i made to xxx which was badly handled and unresolved xxx does n't receive top marks as there is disparity in the competency of customer service operators . quick and easy no 10 i was charged to speak to you , disconnected twice ,terrible service .advisor was professional though finally when got to speak to a human being took far to long , too many options . queries dealt with quickly & staff friendly and efficient good service , polite lady on the phone , sorted out my problem without questions . because i 'm not fully satisfied with the service no feed back off you if there is a problem with account just look at my account over the last year i am disspointed with the service over all not what you would expect from a large company it took 15 minutes and a second call to get them to do what they were asked to do ! although ,the problem was efficiently corrected ,itshould n't have happened in the first place , ,d it 's me the customer who financially lost not xxxphone ,whoes inefficiency caused the problem . very helpful and gave me a straight answer to the question asked all the questions i had were answered and the lady on the phone had a very good telephone manner good fast fix it 's not convenient to cancel the contract with u . apalling ,frustrating ,inefficient and insincere service the adviser dealt with my call very efficiently still aint got the internet the service i got was very helpful and informative . yh spot on sounds like a cracking lass would like to take her out for dinner ? ? ? xxx has always been helpful obviously very satisfied as the score of 10 implied ! ! still ca n't get connected and .getting messages that modem is n't working but girl on phone very patient and helpful excellent step by step advice , problem sorted straight away , brilliant ! ans 1 . very awkward to get an adviser on phone .ans 2.not satisfied with out come .ans 3 very polite reprosentotive person handling call was very helpful today . very helpful quick and polite i 'm new 2 xxx and so far been very happy with the service and the staff have been great well satisfied but only a 9 due to no information on coming soon phones operator was ecceptionally quiet .did n't really ressolve the issue as to why i topped up 10.00 on 4/02/12 and this was not allowed to txt and web as previously . .so this meant my credit was taken in 4/5 days .not happy now have no calling credit and you can see from my history that i make very few calls and this 10.00 would have lasted significantly longer had it been applied correctly . . :( your customer service team are 1st class but for some reason i am getting over charge on a regular basis .i wish xxx could sort this issue out ! ! ! ! ! ! ! ! ! the reasons for my high ratings were because i think xxx is very brilliant network .but i do 1 problem the man helped as much as he could it seems , however problem still not resolved ! other mobile providers are also good .barbara who i spoke to was very pleasant and answered my question effecienty . problem unresolved very helpful and friendly .only annoying aspect was having to listen to so many options on the recorded message before i got through . very good service .can't get 10 no such thing as perfection . u r the most unhelpful company ever ! he kept me on hold for ten mins so ended the call very rude continuous bad service over last month and a half and inconsistent information given your complete lack of flexibility to allow your advisors to negotiate to retain long standing customers ! the man i spoke to was really easy to understand and fixed my problem fast because they resolved my query : ) spend so much and get trouble always everthing went well .no problems i like the network as i get good deals .the lady who dealt wit me woz really nice the problem was resolved , quickly and efficiently . waited 10 minutes and was transferred twice to another person , the last person gave me the right information .this should have been done when i spoke to the first advisor always room for improvement very poor reception .keep getting cut off .so gonna move as when . very helpful and every time they have sorted polite helpful and knew what i wanted het to do no satisfied the advisor was lovely v helpful but the advice she gave was good but did n't work ! you member of staff was pleasant and very helpful the call wad handled quickly and efficiently . no the gentleman who spoke to me was very helpful and polite which makes a nice change to a lot of call centres .the call was taken quickly and the overall service was dealt with very well good service & polite people with good knowledge . everything was sorted quickly and easily excellent service each time i like the way they went thou the steps i was satisfied with everything i never give a10 just a thought outstanding help understood my problem and easily fixed it for me very helpful and polite assistance solved my issues resolved in one call polite and helpfully quick and efficient i was waiting for a phone swap due to the phone having to go to and from the shop to fix an unknown problem which was causing it to randomly turn itself off , and was told on wednesday that it would arrive between 12-6 on thursday so i took time off from work to be there between those hours , the phone did not arrive so i was very disappointed and annoyed that i had taken the time off pointlessly , nobody contacted me to explain why and only when i called today was i given the explanation that there was a glitch on the system , the lady who i spoke with got straight to the problem and resolved it straight away which i was very pleased with , unfortunately i am still annoyed that i took time off from my work to wait for the phone which was n't even on its way to me my problem was solved really quick and i was satisfied questions asked were answered fully , and the customer care advisor was friendly and knowledgeable the advisor was very polite however not entirely sure my query has been resolved ! the 1st 2 woz coz they were avarage + the 3rd question i gave an eight because the advisor solved our problem quick 10 advisor was clear , fast and co-operative helpful bt unable to resolve problem adviser was good as usual , but problem still not resolved the advisor was really helpful and friendly .very efficient and professional at all times .made my phone call really easy and happy that i am a xxx customer .overall the advisor was excellent advisor was very helpful . very bubbly cheerful and very helpful ! because you give better offers to new customers than existing that have been with you for 6 years because you are the best network in the world previous query was not solved due to lack of attention of detail , and this one was only repairing the previous error , nothing more very helpful 1) i was mis sold an international phoning deal .2 ) the salesman promised to call back and check whether i still needed the deal but he never did .3 ) i was over charged too :( on the whole i have been very satisfied apart from problems with bars .i am pleased this has now been resolved . the person i spoke to was very nice , friendly and helpfuk generally really pleased every thing my problem was resolved and the advisor communicated to me in a clear manner customer advisor was very friendly and very helpful .standard was very high as always . i gave an 8 for the first one because i had to wait for a long time to get spoken to .i was happy with everything else though . prompt answer .very polite helpfull english speaking staff based in uk problem sorted out quickly .new contract sorted .and of course lewis hamilton lol . i 'm fed up with speaking to xxx costumer services been wiv xxx 4 a while n u offer a gr8 service !i asked 4 1 of my phones 2 b capped n u did but have taken that away without my permission and now u do n't offer that service any more so i not happy bout that !thought the advisor was professional bout their job no the advisor was most polite , helpful and friendly and she was keen to advise and help me with my queries patiently and willingly . very happy with service excelent service , prompt and polite excellent pro active advisor who went out of her way not only to take payment on the account but also explained various different parts of our account lost of 3g network in my ares i have been with xxx for many years now and wished to upgrade .i am 2 months away and a fairly heavy user and recently added my wife to the account and my experience did not reflect that .i asked about the cost of severing my contact as it is cheaper with 3 even if i buy a phone sim free , my wife would follow suit when financially beneficial . 7 would have been higher , but the error should n't have occurred in the first place .9 because i still have to call back to correct charges made in error in the current billing period .10 because the adviser took the time to calculate the incorrect charges , called me back as she said she would and also because you are crediting my bank account , rather than a credit on my bill . being satisfied with your services . good service the advisor which i spoke to was extremely helpful and basically changed my opinion on xxxs customer service from a 1 to a10 rating .she is an asset to your company and has brilliant conversational skills as well as complete customer focus .likei said she has changed my opinion xxxs customer services .thanks leon very good service because what i wanted i did not get the service xxx is excellent i like pie satisfactory this wwas my experience because my phone bill is so high every month and they do n't call and tell me that i 'm going over i would really like a bar everytime i 'm going over if it keeps happening i will change to a different company i had to phone twice in order to obtain security code to access my voicemail in usa ! very helpfull query was handled fairly well , in courteous manner ! because i had a problem and they was very helpful thanku always pleased to talk to someone in the uk and have my questions answered pronmptly . happy with the service i already have because you v sorted out the issue of sending /recieving e mails gd service yeah u rip people off i had great service from the advisers the operator did tried very hard to satisfy my requirements but the price plan was just not competitive enough . i am just extremely happy wiv da service i recieve my rating are like that because the advisors did not do their job in wich i asked them to do ! friendly , helpful and patient team member .plus really quick service x x x ok always had a good service from xxx because he came accross very clear and easy to understand . my question was answered accurately , speedily & politely the questions i directed was straight forward stopping internet upgrades ! because ur net work the best network any one can have because the advisor was very kind and helpful . very good service easy and simple for what i wanted .and good deal on phone what i asked for was well listened to and done the girl who served me was lovely .very helpful and nice the advisor was very helpfull the man was very helpful and polite and had a very happy service from him always been happy with xxx on a whole everything i needed was sorted out very quickly and the advisor was very kind and polite my problem was not solved straight away as i have to wait for settings to be sent to my phone .this is a new phone and already i have lost use of my internet for no obvious reason ,adviser was very helpful but could not sort my phone himself . eveything was dealt with straight away and was very helpful because they was very respectful for once usually they are rude . ongoing issue unresolved causing too much stress .no option now but to seek guidance from ofcom . excellant advisor but i have got 2 wait till monday 2 call back & arrange my replacement handset , hope i dont have 2 go through it all again with a different person i was very pleased at how quickly my issue was dealt with resolved . advisor was very friendly but i have no confidence that the overcharge wo n't happen again .this is not the first time xxx sells a cheap package and then charges 'in error '. xxx have always been good to me ,when ever anyone rings me or i ring xxx the person i 'm talking to is always polite, i have always been treated with respect so i would recommend xxx . only after escalating my issue to the manager ( leanne ) my problem got resolved . .the person i spoke to initially never read the notes properly and was adamant that i was wrong .i felt she was accusing me of lying and that on her system there was nothing relating to upgrading my internet for free . .at that point i felt next time i need to renew my contract i will not stay with xxx .and still feel like that . .i cannot fault the manager as she read the notes properly and told me that i was right. . i felt she was calm and easy to talk to. . unlike the initial representative i spoke to . no solutions to my problem of coverage yet but advisor trying to help . i got the info i needed but advisor did n't seem that bothered , think she needs cheering up ! ! it was refreshing speaking to an english speaking man that i could understand and who understod what i was explaining the man was good my sim is not sort as not happy good service yesterday i was on the phone for 35 mins and 17 of them was on hold at one time i was on hold for 10 mins so was n't very happy . . customer service team was the same as any other but my reason for calling was because i 'm unhappy with the cost of my bill every month .at the end of my contract i will be looking for something cheaper . 10 because i have never had any trouble or problems with my contract everytime i ring all very helpful to sort it out my query and complaints were not resolved , one of your advisers lied to me and the other told me that there was nothing that xxx were prepared to do . did a good job and answered my query because the first time i phone up they took money off me for no reason so i then had to phone up again xxx did not keep to their promise ,was very disappointed because they did not reward me .thanks i was satisfied with the experience i had there were lng periods of silence caller was fine , but when he passed me through to sales they were shut ! ! ! my query was sorted quickly and she was very friendly because xxx is best in ever i find the customer service good , but the network coverage was better when i was with o2 adviser handled the query well , but i am still working on the solution he gave . still not rectified very helpful advisor . your member of staff was polite and helped without any problem . question 1 ) i was put on hold ` just for a second ` that lasted 20 minutes .i got cut off and i have not been called back question 2 ) my query has been on going for a month now and nothing is being done about it , even after another call todayquestion 3 ) i wanted to complain to his supervisor before i was cut off - i doubt i will stay with xxx if this issue is n't resolved if the phone is to be exchanged , why could that not be sorted out by the customer service person .why do we waste days by having the technical team ring me on monday ? call resolved quickly it 's taken 9 calls to sort the problem out , the last guy was very good and rectified the issue quickly , the other 8 were useless !that 's not an acceptable level of service . very helpful i voted these ratings because i thought the service was brilliant my query was resolved quickly .no need for any follow up tell me why the order has gone wrong again please the problem was sorted quickly and the `musac ` was n't too bad ! ! ! because the operator was totally unhelpful & i got no answer to my simple question ! ! ! ` phil the gentleman on the phone was very helpful , friendly + approachable which made the experience a good one .i must say though that i have been with xxx for years + have no complaints i was very happy with the services you provide and was happy with the employer how dealt with me . i was overall happy because there was no fuss abt my query i asked and i was told very clearly and straight forward had nothing bad to say about the service i got i find xxx customer service very plesent to talk to . very professional and helpful call advisor i have been with xxx for 3yrs and i would have expected to have my phone repaired after paying my bills on time every month without fail .to say i think xxx were un helpful is an understatement .i will not be renewing my contract with you in april . i think xxx gives an excellent service avr is too long , but operator was efficient , although i should not have had to pay for the call as it was a fault at xxx . my issue was resolved quickly and by someone with good technical knowledge average customer service ( not bad but not great ) the option for my query is not helpful . i have been charged incorrectly on my account at the fault of xxx miss communication and have still been unable to resolve the issue .leaving me with a first bill that is extortionate and unfair had a rude adviser who argued with me until i hung up . as for question 1 , i am not happy with xxx .i have made mistake when i transfered my number to xxx .qestion 2 : advisor was n't very experianced in my opinion .question 3 : he was n't the best , but i did have the ansfer i was looking for . complaint has been going on for 2 weeks and still not resolved .been promised again a callback on monday as you are short of managers at the weekend .was promised a callback yesterday and it never came lisa the girl i was dealing with was very helpful and determind to sort my problem happy the service i received was easy to obtain , the advisor clear and helpful and quick and simple quick , simple & effective process rang up about a dongle i purchased for my pc as it aint working was on phone for half an hr then got cut off ,dongle still aint working i will be going back to the xxx shop and be demanding a refund u have made mess of my account and there is no that can take responsibility to fix it .i keep getting passed on from one dept to another the reason is that no one gave me help , i inquiry about my bill and they not explain anything to me . quick and positive responses the guy i spoke 2 was very helpful i am a very satisfied xxx customer and have been for 15 years also the staff are extremely helpful the guy i was speaking was very helpful and efficient in sortin out my issues you have listened to my billing concerns thank you i wont have my phone for at least 2 weeks n/a matter unresolved (am not receiving mms picture messages ) , no support settings for my phone ( galaxy s2 ) with xxx , nor is it listed on website , have had similar problems in past on previous phones .advisor however did all she could , helpful / pleasant etc. . also suffer variable signal here ( pr7 ) .generally happy with xxx otherwise , u stated 'based on this experience ' , theres a lack of info on this particular phone & the function still hasnt been resolved . . you still have not sorted my account from personal to business its now been 7 months.you have not called me back about a new replacement phone.plus my phone has now been blocked by content control what is going on i'm 55 . i will be leaving xxx. nothing resolved and will be looking at other networks . called with a problem relating to a price plan issue was miss sold in store this has now been corrected and i am now back on my original plan customer care team sorted without any trouble .very happy 9 no first class service all round better than any other company my problems not fixed yet all questions promptly answered and helped further than expected !very professional and knowledgable adviser ! because its taking nearly 5 months to sort 1 problem out that was created by your customer service team ( which are terrible at there job i might add ) and is still not solved .the gentlemen i spoke with today i think was more embarrassed then anything else .i have given you enough time to sort out this issue and is now waiting for head office to contact me about cancelling my contract for 2 mobile phones .daniel the gentlemen i dealt with today did a good job under the circumstances but i did feel sorry for him having to deal with this pathetic situation your customer service was first rate but the coverage on my phone when i try to access you tube for music etc can take forever yet other people with less expensive handsets on your network can get a connection quicker than me which is embarrassing especially when you have a five hundred pound phone and there 's cost 75 i call and found out that i had been given the information .very annoyed and frustrated as i now have to go back to the store .the telephone adviser was good and very helpful tho a bill that was six times higher than it was supposed to be , and a call center which could n't give me any information because his computer froze ! please can you tell me how to contact xxxphone from dubai ? i got straight answers and sorted my issue immediately . i wouldnt recomend xxx phone to a friend because its far too expencive i have another contract with orange they have better signal and cost alot less and they have unlimited internet they say its forty pounds and it comes and its forty pounds not like xxxphone who tri an **** me for everythin she was helpful , resolved the problem immediately , was polite and she could actually speak english! ! ! ! cause you want to know how good you are do n't rarely .need it on a saturday night though no already explained in preceding texts response was effective in resolving issue and customer consultant was polite and pleasant .thank you . i was pleased with the advisor the adviser was great but could not help me much but had recommend a web site that might be able to help brilliant service the lady who dealt with my call was very professional and polite very please with you always helpfull and a good service .happy to stay with you . more than happy with the representative/service , but feel let down by xxx .was paying half my tarriff only two years ago . not happy with xxxfon at all ! however the advisor dealt with my issue very well ! due to the fact that the advisor could not complete what was required of him and the constant miss communication of the advisors over the last few months very unhappy customer ! ! ! ! ! ! ! the adviser was extremely helpful in fixing a mistake made by a previous adviser and was very apologetic on xxxs behalf . i had no help at all and they were n't patient at all **** the problem was solved effectively without delay . very good im stil not online !2day i hav spoken 2 6 xxx cust serv agents via phone an bin instore twice !i hav bin lied 2 , an been past frm department 2 department .and wen u reallocated my dongle numb afta 6month inactive , u av now stuck me wiv a price plan less than half my original usage ! ! oh an this is the first survey i hav done 2day ! so du agents pick an choose which custs giv feedback ? ? ? wow thats effective cust serv monitoring !bin xxx cust 4 many years now , wot a joke , gutted . you did n't resolve it as you are apparently doing an infrastructure upgrade in your data centre .however this should have been done in parallel to existing infrastructure before doing it live .its bad practice .especially in enterprise the lady was very helpful , good phone manner to sort out the company stolen phone . very good respond excellent the operator was v efficient but at present i am v unhappy with xxxphones overall customer service + intend 2 move away from the network soon .i 've been with xxx 4 about 10 years ! yes **** matter not entirely resolved but came to a conclusion the gentleman i spoke to was very helpful and gave me all the advice i needed . no advisor was n't very helpful and when i changed my contract into business account was not informed correctly on business contract . g00d service it was the third time iv phoned about my bill because i was completely satisfied . the adviser was great and very helpful !however , it took 4 times before i got this help !so xxx gets a rating of 0. excellent service in dealing with a delicate query - thankyou xxx very satisfactory service thanks ! great service the phone has never worked and no one can sort it passed from person to person got cut off 3 times no one rang back poor service overall from xxx .constantly messing up my contract and never get full use of my phone considering how much money you get from myself .not a happy customer the reasons are do n't get told how much mb i have left and i end up wasting my credit then when i need to call some one , i get a message saying calling credit to low the request i made , all be it very simple , has still not been made .soon as my contact is up , i 'm moving networks . as i got a great deal .andur service was quick .very glad i use xxx ,thanks very helpful and friendly member of staff excellent service talking to a human in a uk call centre ongoing problems with sim cards and getting cut off whilst using your cll centre problem not solved friendly and effective the customer service was uk based , fast response , friendly and concise .quick answers and good advice .good to be with xxx took 45 mins to do change of ownership but query was resolved in the end . . friendly advisors the woman did n't help at all attitude and kept getting hang up on query half resolved great customer service good service cooperative technical staff good staff , but unable to resolve all queries as info missing xxx always make mistakes , however the last person i spoke to , chris , helped me more than the last few people i spoke to before .so give chris a raise > :o worst company i have ever dealt with .misssold last contract ,miss sold phone this time .toomuch to mention ! ! ! ! ! ! the adviser dealt with my problem i.e a lost phone quickly politely and efficiently .i felt reassured that there would be no further problem outstanding customer service . i never seem to get satisfactory answers to my questions .i tried a xxx dongle which did n't work .one of your reps did admit that the dongle is useless .i now use a 3 dongle which is fine . polite and helpful staff they made it clear and understandable the guy i spoke to was very helpful and polite , and solved my issue straight away .very very happy :-) ) helpful , answered al questions politely very dissatisfied because xxx advisors have failed to resolved the matter . your staff are very helpful and polite . chap was helpful and explained why i was encountering the problems each month ! i had called your sales team earlier and been frustrated .this was much better experience . i always find ur advisers very helpful easy 2 talk to and they always seem 2 be able 2 help me out . no excellent service , listened and guided me step by step to resolve the issue .extreemly professional manner very pleased with the service as a long term customer i think you ought to at least vouch for the products that you contract out , ie this blackberry .i cannot connect it to a tablet specifically designed for that purpose .surely the firm must have a better answer than not even knowing how to contact blackberry ? the service was effective & efficient if this is relating to my recent upgrade then i was disappointed that my order was lost & i had to arrange someone to stay on & wait all-day n the young man i spoke to was very helpful , very informative and seemed genuine . always very helpful and friendly because i was really pleased with the service i got .xxx are a world class business and ive never had any problems really friendly ,polite and helpfull . the advisor was very good ...very helpful.thinkyour service in general is terrible though all questions answerd - very helpfull o extremely helpful and friendly advisor and the call was answered quickly but insurance team not in when i called so cannot claim until monday which is a bit frustrating . i was satisfied thats why i rated prompt and precise response from the chappie on the phone .he was excellent .i liked the fact that he had not been bullied into talking like a robot or to be obsequious . the operator had a bad attitude and just was not very helpful because my daughter 's blackberry messenger service has not worked since her number was changed ( due to nuisance calls ) - apparently when you changed the number you also changed the price plan and took off the messenger service without even telling us .it 's now been changed back but still does not work !it would be nice if it worked ! ! efficient , friendly service .the only downside is having to go through the automated call options at the start of the call . because of the last 3 advisors i spoke too take the time to call your customers to find out feedback . the customer care manage was polite and helpful but xxx dont give special perks like other networks i .e .free minutes or texts like the other networks do .i have never had any freebies of xxx but my friends of there network gets lots . not receiving the service i have been paying for .despite numerous complaints in stores no one has helped .unable to view bills .all this after being with xxx for many years due to previous customer servicr corraspondance , there were no problems with this agent sorted easily no technician available .but gentleman that took our call was very nice . query handled quickly and text with new code arrived before the call was finished ! very quick at solving my problem and polite very helpful and clear my 3g roaming has not been working for several weeks now and i have a much diminished ability to communicate and use my iphone 4s while travelling overseas .this support call has not resolved the issue .i am aldo sure that while i am not able to roam with 3g that i will still be charged for it somehow . i am very pleased with your service provided to me when i called you few days ago .thankd not sure if it is xxx problem or a phones 4u problem .your advisor solved my initial query but my phone still does n't work as it should as per my contract haven t recieved my txt yet ! the advisors dont try to understand the point am comin from i called earlier today and was not satisfied at all with the services i was given because i rang up twice in one day and on either occasion was my problem resolved on the first time earlier today my blackberry services was removed and re added it did not help at all on the second time like wise i was told to register for the host routing table i sent a request and received no reply the guy in cari agent found valid answers to issues i have paid you for more than 15 yrs all phones have insurance you have n't sent me a phone i was offered a used one so i ca n't wait to be out of contract with you you 're service to me is abismal as he explains to me nicely and clearly . . i felt my that my problem was dealt with quickly and professionally 2 not handlers fault she was polite just was able to connect me the lady was absolutely fantastic , dealt with my problem straight away .i had a lovely conversation with her and i think she is the best advisor i have dealt with . i am so pleased to be able to receive texts again thanks for your help . considering i 've been with xxx for many years now i wanted to upgrade my sim only contract but it appears i ca n't do that !i will not be renewing any of my 3 contracts when they expire . q1 slightly expensive int .rates .q2 instant serviceq3 did n't explain the message ill receive regarding email setup on bb u took 300 pounds on the 20 1 12 they were fantastic i was very satisfied with the agent i spoke to , he should have a pay rise as he was very helpfull and under stud what i need and knew how to handle and react on what i need thank u ; ) customer advisor was helpful , efficient ,pleasant and cheerful , which having worked in a call centre is not easy on a saturday evening satisfied 5- for being helpfull0 - my query wasnt resolved8 - advisor was polite and helpfull and gave me another option to pick for but it wasnt what was needed yes , i 'm very satisfied with the coverageslight issue though is the pricey iphone tariffsi think it is over priced especially the insurance excellent advisor who knew how to get things done and resolved .also the manager was very helpful i was on hold for over 20 mins , an did n't get through overall helpfulness was good but phone still as slow as a tortoise the operator was very knowledgeable n handled my query quickly n effectively .when i struggled to find a pen to write down the account number i was asking for , the operator was helpful by suggesting he text the account number to me , which was sent in a simple format . because the problem was sorted and i was told sorry on the line strant away the advisor was extremly helpful and resolved the problem as anybody cud but my problem was how i was billed and have requested a printout the man was clear and well spoken and did all i asked of him in a kind manner very good i am with u ,but my partner is 02.i whont to no if i should stay or move to hurs .its thd cost '? mark . you were very helpful but the problem was not resolved due to bank problems . v helpfull my internet is still not working waste of time my query was not resolved and i was on hold for 1/2 hour . the service had to change network due to a house move and little or no signal .great info to make a decision as it has a charge to change .great customer service . it was a bag of **** to be fair because i couldnt find the correct number customer sevices and on the website it dose not indercate wherd the contact numbers are clearly it was very confusing and all my friends that have xxx thibk the same you should also give 500 free texts once topped up 10 pounds because orange give 400 free texts once topped up 10 pounds your service would be alot better and i will get alot morer people to join xxx as itt would be better than any other network use this advice with myy wize words of wizdom will make your network popular thank you for your time xx good products and good service and offers sorry ca n't my query was solved out very fast and the girl was very helpfull .thanks avisor was polite and very helpful my query was resolved quickly my issue was dealt with quickly & i called 2 mins b4 closing time but was n't made to feel rushed .good , friendly , helpful staff member deserving my praise the lady i was just on the phone with earlyah was very polite helpfull and nice and ifishant . was not happy that it took 2 days to get new sim registered but when i rang it was done straight away he was polite , helpful & informed me of the next step very good servuce from your operator they were all based on how quickly and efficently my querry was handled by your operator the person with whom i spoken he was really great in solving my queries problem not fixed i was very unhappy in the beginning as i see i am a loyal and good customer , but as i got results in the end i was happy , i almost left for 02 as i did n't feel like a valued customer after so many years . the business cust staff who handled my call dealt w my query/request promptly . i have called 6 times to resolve an error on my account due to the fault of xxx .who after six months have still not resolved it but continue to steal money from my account for a phone i do not have .i 've asked very politely and patiently but to no avay !would like to close all my accounts as have lost total faith in the company who i 've been with for 13 years !some customer service hey .hope your all very proud .will be contacting watchdog it is a joke ! keep on gettinh different information , almost everytime you call .no in depth knowledge of the 20 % discount scheme .they just read from what on the xxx site ...which is what i read but wanted more info not `i think so` .this costs customers , my compliants are not answered and i have to call you everytime to chase it up .your customer service standards have dropped . kind , engaged & understanding operator . you did n't resolve the problem which shows you send out stupid questionnaires at a time when people are trying to relax therefore do n't really care about your customers happy with the the service very helpful adviser shame about my rubbish blackberry 9860 hopefully a different phone will be better because xxx are useless !most of your advisers lie to cheat you into a contract apart from the one decent advisor i had who sorted out my problem after it took me months ! ! i get really bad service with xxx and i 'm really not happy nor saticfied i was sold something which is faulty and xxx was of not much help u said one thing and do the opposite really not happy that in the end will have to leave you my questions and the advise given were handled very well . sookin in very poor customer service , advisors never listen , are rude and unhelpful .i regret ever signing up with xxx all resolved quickly because they cut me off .i was doing something and about to come back to them when there was no one answering me . did not get the help needed at that time but will see if i can sort out later because i have been with your company 10 years and wasnt able to get on a website due to parent restriction that came on i got the problem i called with delt within a short space of time on a hole xxx isnt a very good network you dont offer as much as the other 4 major networks do could n't get the information required as customer service not available after 8pm all the diffrent changes like this freeby code stuf it was good+worth the bonus each mnth .iwant to cash in all my freeby points for mins can i.plez reply thankyou the wait , the call charges , your incorrect txts , wasting my money ,my time , and my wifes credit on no.0775961658 we want our call charges to u re-embursed . i could n't top up my phone with a voucher it said call 191 and could n't get through to an operator because i had no calling credit !ridiculous ! ! no pers | | end ph|ne just recordings i found the gentleman i spoke to very helpful because of the service the problem was deal with straight away even tho i was drunk an talkin double dutch the query was well handled friendly , helpful advisor .efficient service . you would have to call me ... quick call , quick response . because i was given good service when i made calls to your customer care . good service the person i spoke to was rude when i said i couldnt top up then this morning i tryed to top up my phone wouldnt let me because of a problem your end then when i got through i voice recording told me i didnt have enough credit to call for help i have been with you for 20 years at least i put at least 15 pound credit no a week and also have a internet dongle with you but after last nite and today i will be changing my phone company wanted to check if i had passport activated .web site told me to call 5555 but when i did i held for 10 mins to be told by 'lost or stolen' that i should call after 8 am next day .web site does not tell me that .the call handler sounded asleep! ! 1.the adviser came across 2 be rude .2.he insisted it had 2 be a lost or stolen query .heworks 4 xxxfon at least he would take a minute 2 take my qns and be helpful .udont walk in a store and staff tell u am in the shoe department nuthn else is my business am sorry am sorry .andthats how ur advisers are .dontthey have some general knowledge on general matters of xxx ? very satisfied with the help i have been given . lack of service availability .lack of concern.cost of servce 191 . you say to customers something which is n't true .advisors are not helpful at all .and the past few days iv had costing problems which has cost me because of your services i will be leaving you soon didnt get anything sorted couldnt order a replacement sim for my stolen phone iam only person using xxx others all use o 2 and have no trouble . was not given reasonable answer to being unable to top up . i 'm really angry cause i 've been trying to top up for the last 10hours and i ca n't .i had to make an emergency call to family . because i think u nd 2improve a lil bit thanks i cudnt put my credit on until 8 am this morning and i needed my phone all night i rang to block my girlfriend 's stolen phone .we just found out ( 16hours later ) you have n't bothered .totally unexceptable . that 's 4 questions the call cut off half way through the conversation and i 'm not sure whether they tried to call me back .also i find it difficult to understand foreigners . very helpful and friemdly .i lost my phone and your colleague calmed me down could you have offered some way of tracking a lost phone ? because my phone was blocked and i needed a puck code and your systems were down for maintenance in the busiest day of the week .i was told they were out from 10 till 4 and after 4 they are still not back up infancy it was near 6 hours after that .i tried to make a complaint just now and low and behold i get a message saying that that system is down .i 'm discussed with xxx and will be looking to leave to go to another network asap i 'm that hacked off at this .i will also be letting my friends and family know just how bad of a service they can expect to get with xxx .i 'll let them know that when you really need them they just let you down .such a disgrace . your guy told me `block my num ` ? ! so please do it:-):-) better networks out there very good xxx going by what the person that called you told me . i called to check my available mins but it was down satisfaction with service the query was n't resolved and the adviser wanted of the phone as quick as he answered it xxxphone customer service have always tried to explain issues and have tried to resolve them . iv'e recived very good service allround i have been with xxx for years !any issues i have had they have resolved .i have once again recommended a friend and now with xxx .its just a pity you dont encourage more people witha a small token of appreciation ! helpful , patient ,(even when i was not ! ) , informative , and when she did n't know something , went and asked someone who did . girl good , no accounts available 9 because xxxphone are quick at responding to calls , 7 because my query wasnt solved , 6 because she was polite yet couldnt answer my question i still can not make out going calls despite all the phone calls to xxx yesterday !i will have 10 lads waiting for instructions for work at 7am and can not contact xxx until 8am !xxx are useless . very helpful advisor but your network was down so he was unable to do anything due to the fault can not top up lost me a day in work member of staff was great but my service over years with t-mobile has been terrible i ordered my 64gb iphone 4s in the 30th oct , i 'm still waiting .need i say more ? my bills are always far higher than i feel they should be and when i contact you regarding my bill i get confused by what i am told . ur system was down .i wanted to pay and ur automated system is too quick to use my ratings are always good because i 'm happy with the service every time . it was good , my questions were answered and i very rarely had no reception .thanx xxx . i am happy with my service your system was out of order so my problem could not be resolved , would have liked to have been offered a call back when working again my problem was sorted out . called this morning to change my direct debt details and the system was not working .and was told that i had to call back again after lunchtime . (what excact time , i could call again and the system could still be down ) could you not call me back ? helpful member of staff but system down therefore unable to resolve immediately helpful advice given my questions were answered straight away an they were very polite . not customer services fault .due to system ca n't log last call 12 hours ago as nuisance call . when i took out this contract i was told 250mb would last ages only after 1 week i 'm at 720mb and i not use internet that much at all i feel robbed and ripped off also when i down loaded some music i could n't even play wot i downloaded on the phone i downloaded it to feeling robbed again .no music no internet the person i spoke to was on the ball & helpful given that this was the third time i had to call abt this problem .he was hampered by all his systems being down but nonetheless provided me with a solution that works . offer i wanted not available but i found that on live chat phone call was pointless a pleasant experience , but your systems were updating so they could n't access my account info and resolve my issue . ungoing problem still unresovled ! last few times have rang up everyone has been so nice and helpdfull problem is not resolved due to computers being down . guy was good system was down helpful polite staff - problem not yet resolved but have a time scale for my problem advisor was polite and informative .solved my problem straight away your system was down so i was unable to pay my bill . the query i asked was explaind and answered by the person . advisor and so called team leader , supervisor or manager seem to be completely unaware of true value of a customer .not helpful , waisting my time , contracdictory decisions , etc . automatic system completely useless .i can tell you more and more but no time for that .u can call for detail .thank you call answered very helpful yes why have computer upgrades during the day whilst very helpful , the problem on 07876027662 reverting to voice mail straight away has not been resolved , and is causing a great deal of distress at a difficult time for me no problem sorted quickly . nothing done for me everytime i have a question the system is always down yor system was down so he could n't unlock my voicemail .i rang again in the afternoon and the second time i got someone who could help me . your service was out but the operator was polite and quick to tell me . i was disappointed couldnt get my freedom pack .which means i am using my stand by credit .the lady was polite . the information was i received was not what i wanted . nice staff generally a good service but my problem was a bit too technical for the lady on the fone previous attemps over last few days not very satisfactory but today resolved in just over an hr .why not before ? the staff are always helpful and put themselves out to help .thjank you for on i would not recommend as there always seems to be a problem with the services or network .my problem was not resolved and three the adviser was helpful with the information he gave . because my question of how to stop unwanted txts was not ansered query not dealt with system down have call later after 12 ver poor customer service ! called yesterday and could not help activate ipad .today computer systems down . bad service , incorrect information , waste of my time problem not solved .always have trouble with xxxphone when i need help .you do not value your customers . i am on my 4th blackberry in 6mo ur quality service is below .you do n't seem to have an issue w charging every month for service you do n't or can not provide . my blackberry messenger , twitter and facebook do not work . 0 i have a new i phone 4s and rang to register my microsim 48 hours ago and was told it would only take 30mins to 24hours and 48 hours later it still is n't workin i use my phone for work and am finding this very costly because they put my phone back on when i 'd been cut off even tho i have not yet paid my full bill an the mad i spoke 2 was very helpfull thankyou it was a good customer service service fine but data systems updating so i have been asked to phone back later with my request . called for assistance because blackberry no longer working as a modem .asked to call back in 5 hours .not asked whether it was an urgent requirement .very poor . i had better service from other company it did not stand out helpful staff and exellent service as always you could not help because all your serves we 're down 8 because xxx offer good deels 2 there customer 's 0 is because my problem was not sorted out i had bought a top up voucher and am not able 2 put it on my phone ! 3 is for the bloke on the phone was not able 2 solve my problem very helpfull even though system was down and called me back to confirm completion . i called to buy roaming minutes and the system was down having to phone xxx constantly about network being down etc , then when i phoned i got told system was down so i could n't get help .and every time i phone i have to answer they 3 txt questions afterwards .every time ! ! !it gets to the point it feels like harassment ! ! ! xxx is absolute rubbish and they rip you off that is why my rating are low there are always more ways to improve and give customers good value for money service . never have any problems with xxx always quite helpful x xxx is rubbish the team is rubbish the prices are rubbish systems always down not helpful at all i toped my phone up on 26 jan no freebee number sent to me when i put ten pound on he did not sort it 4 me i was happy with the service but the system was down so my problem could n't be resolved . i found the service very professional the advisor could of offered to call me back regarding what i called for instead of me having to try again later ! cancelation of upgrade with no explanation ,when i called to find out why was told system down call back at 13.00hrs system down againand you have lost touch with your customers he did n't listen to what i was saying an did n't respond with any useful information could not get help as the system was down system was down , i generally have problems with xxx , i think their an awful company .the woman who helped me today was helpful and polite . my bbm does not work after ur worker said it would satisfied with the persons service on the phone , but computer was down so did n't get my problem solved she was very polite and helpful . i have rung three times this morning and at least three times over the last 3 months to unlock my old iphone 3g and i have so far got nowhere .today i have been advised that my iphone is already unlocked which it clearly is n't .then i was told it was because i needed to connect to itunes and sync my iphone , completely different advice to what i had previously been told , and again completely useless .i 'm starting to wonder if you actually know how to unlock my iphone at all , but will endeavour to ring u at least another ten times untill someone sorts it . 1.because you cannot cancel contract over the phone .2.because under your instruction we sent an email which we got a reply saying someone would reply within 24 hours and have not.3.wehave rang to get it sorted and now the ` computers ` are down . because they failed on three different occasions throughout the day to solve my problem , this was due to xxx implementing an upgrade to their computer systems meaning the assistants were unable to check my records and other systems - very poor , and because my phone want working i had to phone using a landline had my question answered your system was down when i called the prices . the money you recive per month off me for 3 phones not just 1 and for a long length of time but just not interested that i was n't happy did not feel i had been given correct info at the start of a 24 month contract the advisor did not have the answer to my questions your staff were efficient however were unable to transfer me to the upgrade dept as work was being carried out and wouldnt be available until later today the customer services team have been very helpful and have dealt with my queries in a curteous and professional manner , thank u internet was down so could not answer my query was told to call back after 2 i have been with xxx for over 20 yrs and have found them to be very good all rounders and have never had reason to complain happy customer , problem was resolved ! ! thats 4 was unable to help me as system was n't working . the person was helpful clear and straight to the point with his reply myself and my company spend a lot of money with yourselves each month and relie on your services the last 2 times i have called you have been unable 2 help and now considering changing my network provider witch will ofer better services have been with xxx for some time my husband has several accounts and we have always been happy with the service u provide ! i have to call back as no one can help me all i want 2 do is cancel my dongle ending 7791 .i am not on the internet a other phone companies i have used let you cancel over the phone .ifind this very unhelpful q1- had difficulties in trying to collect my freebies , was passed to several operators who each told me different things , very frustrated in the end , actually gave up trying to collect them !could n't collect them from the phone either , kept sendind me back to the message box when i tried to collect them via the website !this is why only 5 points ! everything was fine !advisor was quite short , ill let her off , it is a sunday morning i wanted to cancel my contract.odd that i cannot do so over the phone .account not available to adviser .unable to cancel by email as website down for maintenance and no @ email option .adviser was excellent and very helpful . b got 2 phone back later otherwise good system down and no help given my advisor , jasmine , and i had 2 ask her name , was totaly rude , ignorant and again totaly unresponive .i would not employ her !! on this occasion i was very satisfied with the service i recieved today there has been times in the past that i havent been as happy your sistem are down so ur team could n't help me out so the problem was n't solved but generally the service is good need a new sin as my sin got broke in half very helpfull in answering my question i had i called about security issues of the details of my account being distributed .xxx system was down so my worries have not been resolved . not easy to get to speak to someone , time wasted trying to go through menu & computer system being down when i do get connected . the reasons for my ratings are as follows .1 ) i would recommend you to others .2&3 ) the reason that i rang on sunday was that i tried to top up by voucher but could n't .i spoke to the adviser who told me that the system was down .he did his job politely but i had to pay 25p to be told your system was not working .......great ! ! ! ! ! very helpfully fed up with the constant bad customer service and surprisingly high phone bills ever month .as soon as my contract runs out , im swapping networks .i dont agree with hidden charges xxxphone imposes .very dissatisfied customer the fact i was given the wrong information to begin with about how long it 's takes to get my phone number switched and then it not been done correctly and then having to phone over the next two days to get it resolved .very lucky to get a 5 on two questions and that 's down to the last two people i spoke to there was no enough options provided and approach was very rigid instead of being flexible especially to those customer who has multiple contracts with you and with you for over 6 years now .i doubt we will stick to xxx at the time of my renewal which is due very soon . good service but problem not solved told system down your rep did her best to help but needed to refer the query - asked me go call back today .busy today - will call tomorrow . systems wee down so nobody was able to assist me .the adviser was very apologetic online system was down so i was unable to resolve my login query ! because i have problems before but the help line people were polite and helpful which i appreciate . have been happy with xxx over the years .have always been with xxx & they answered the query i had on my bill . poor service - not enough space here to tell whole story my problem is still not resolved professional , clear , speedy service i was satisfied very helpful staff you havent solved my problem service given b coz they were very helpful lorraine was fantastic and sorted out my query to my satisfaction .thank you call centre handler was very helpful and resolved the problem but the shop were not very helpful and not willing to resolve the problem .i will not be using the store again and have left a message as the manager was too busy to speak to me ! inept service followed by poor customer focus was left feeling why should i stay with xxx i was unable to get ongo my account and your guy did not know what if was doing .i have now had changes to my account text to me without my authority .my contract is nearly up and i an seriously looking elsewhere very pleased with manner of staff , very friendly , informative , and professional .very pleased also with outcome . good result , fast service , very helpful and knowledgable . 20 friendly helpful the issue has not been resolved i will to wait to tomorrow to place call for unit to be repaired they were friendly and efficant very pleased with the service .query was answered . customer support could n't help me as their system was down and told me to call back this is the 1st problem i have had with this network and will keep using it staff are always helpful and get through quickly a good service you said 3 questions the automated system was dreadful , but when i eventually got to speak to a person they sorted the problem very well great service nothing was resolved .i have now tried on numerous occasions to get the problem solved , including several trips to your stores , and still nobody has given me any decent advice .i gave it one last try today to be told that your systems were down so i should call back another time .no offer to call me back when you were capable of helping .the service has been pathetic . ive been with xxx for 4 or so yrs and wouldnt change network ever ,today the systems were down so the advise couldnt access my account to deal with my enquiry .the advise was clearly spoken very polite amd explained what had happened and was sorry for the inconvinence and they were hoping for the system to be running around 2pm . got a good service just could i need ma credit important fone calls to make n have to wait to c if ma credit activates on its own yeah not happy with xxx for a long time dont use u much the advisor is absolutely brilliant .best and most helpful ever . you are all liers simple question with a simple answer still have very little signal on all fones , not acceptable the person listened to me and was so professional .the service was excellent .thank you could not put credit on phone your staff said trouble with sistom . failed to answer my quries not happy at my paper bills being stopped even after i have wasted time calling in the past about this and sending a text message to the number to opt out and still have to call again to be told that i need to waste more time printing my emails and wasting my paper/ink or pay 1.50 per bill i understand that xxx is trying to run a business but so am i ! ! ! ! ! the operater was good the only complaint is i have a lot of probs conecting to the but otherwise the service is good speaking to your operator . because my blackberry messenger is not working just was n't pleased with your customer service , did not help me at all . well i have had numerous probz with my phone and internet and colleges ov ur company said on a phew accasions i hav been loyel pay as u go with xxx for 15 yearz and after recent problemz with ur network i hav been thinkig ov changing to o2 but i dnt want to do that az i say iv been a xxx custemer and do not to change my mobile provider please help ? good customer service reported list phone the operators were nice 2 me but wot i asked them to do , on the understanding it wouldnt take that long has not been sorted im very happy but can you tell me when your top up service will be up and runing no need thanks .finally , please could you tell us the reasons for your ratings ? very unhappy with xxx and how unwilling you are to help me when you did n't tell me how much it was going to cost me whilst away on a military exercise .considering complaining to the finincia obudsman and leaving xxx after being with you for over 5 years and contract is due to finish shortly i found the adviser courteous knowledgable and reassuring . my problem was not resolved and advice given was evasive .no clear timeline provided for sorting the problem , just an estimated time . i have been with xxx for years and have been happy with the service provided gentleman very friendly also quick service i did coz your topup service was under maintenance and u did n't send us customers a warning . i asked for assistance & i received the assistance from the xxx rep.exactly what i phoned for totally satisfied with the service provided thank you i have always found the services are usually very good none bad experience she explained clearly whatever i asked i topped up with a voucher and it has 'nt credited to my phone . we do not expect to hear reasons like call back after an hour as the system is down from a company like xxx .wewere not even given an opportunity to ask our query always have to hold for ever .noone can ever give answer straight away my credit has not gone on yet from the voucher i purchased and i cannot get through to anyone in ur team our complaint has not been resolved satisfactory we have been pushed aside with pathetic excuses swore at spoken 2 rudely and overall been treated like **** had a bad experience with customer services in my first month of joining xxx as on the last time i answered these questions i still have the same problem this has been going on 3 weeks now i 'm very dissapointed with this service i have had from a very unhappy customer 0 rang to ask for support and told system down at time and could i call back later ! xxx are the best and your staff are great i 'd never leave xxx this is supposed to be a business department , the opening hours are terrible , and it offers poor support .on this occasion the advisor was fine , very rarely have my problems been rectified often when calling xxx , i 've been promised call backs and never received them , in the past i 've had shocking customer service , also the 3g is terrible to the point i do n't even bother to use my high tech smart phone for the internet unless i have to till i get home on wi fi , i took this contract out as i got a good deal with the i phone against my better judgement , i wo n't be using xxx again when this contract runs out and regret not going back to o2 . efficient helpful good advice videophone policy and ability to speak to senior member of staff to answer question that the switch operator cannot answer if you would like to no mor call me on 07775711572 i am happy wiv service and network still waiting for text message 4 gprs settings customer agent today was understandable and solved querry no overall good service , friendly and helpful advisor because your xxx , and there 's always a signal . 6 very good polite and understanding service good service from your team previous advisers will not accept what you tell them . just her understanding and knowledge of product i 'm new customer to xxx my number was n't transfer on time you tell me and my phone do not work properly .i try to call the customer office but the system its down so they are unable to help me .i do n't think its a good start at all . sorted mz query very quickly and efficently .very polite and pleasant men . unable 2 action request until latr date due to contract .average service overall wanted cotent control removed he said i have go to shop to do it .i said never had to do it with virgin mobile i.m 47 years old you have my details .why can.t you do what virgin mobile can . ? . p ward . the advisor was very helpful ! no one answered just cause the person i was speaking to sounded nice and cheery , they were really helpful and helped be nice and quickly and resolved the problem for me as over a wk ago got a text fom xxx sayin as a valued customer they would double my top up have topped up over thirty pound in a week just on the hope of my free credit and still nothin so thought i would phone and all he could say is go to xxx shop i did tell him that i think that 's bad as it was n't the store that sent my text before could ask him anything else he put the phone down so that call cost me for nothing anstill did n't get my credit resolved and for that reason i am very dissapointed i do hope i get a feedback off of this but i wo n't hold my breath as the way i was treated today your system is down problem remains unresolved after 2 weeks because i was satisfied with the service i got . never sorted my problem out but was helpful cause xxx is the best i put money on my phone by debit card they took money and i havent got my credit yet and thats been 1hours 30mins now . the operator i spoke to was very polite and most helpful.the topup query i had was resolved very quickly and my phone is now showing the correct balance .may i also take this opportunity to say how satisfied i am with the reception i get with xxx ,wherever i am i can always get a signal ,this is not true of other service providers . i had a bad experience on friday with an agent who helped downgrade my contract at the xxx westfield store and he removed my data package by mistake .so was not happy to only have it re-instated today .the lady who helped me today was great and speedily resolved the issue . rateings based on the 1st of 2 calls , however i was told that my first contact had just completed training and i was very clipped wth him , he helped as much as he could .although my problem was not resolved the 2nd representative was helpful was good i could , but i wont , not right now .mayb later , if your lucky . i am happy with all aspects of my conversation with ur advisor glyn who answered all my queries :-) i have been a xxx customer 4 some years , & look 4ward to continuing with good service cause i was happy with the service and respond i got cal ans quikly person knew bout de phone was clear with info the reason i gave a low score was i ph oned about my daughters phone which has water damage and a broken screen which the warranty does not cover as she is a single parent and doesnt have the money to buy another phone and for many years has been a good customer as the same as the rest of her family i would have expected xxx could have replaced her phone or offered her some kind of deal and not just expect her to pay the rest of the contract with a phone that doesnt work . overcharged , no explanation , no interest had no problems very good service she was very polite and helped me alot 10 tried 2 canx contract over internet said cudnt as phone is in husbands name said 2 call rang 2day and told 2 do over internet by email cant do over phone ! i topped up 2 days ago and your saying i did n't and you wo n't acctivate my bbm as i got no answer 2 the problem .ihad 2 rate it as that ?i topd up phone ?but it didnt go on my phone ?i tryd again and it said voucer been uesd ? best service ever systems we 're down and advisor still managed to direct me to my account number xxxphone is alone as a real phone company problem not solved i am a happy xxx customer unable 2 use top up voucher .xxx fault but charged 4 call . am goner change networks coz your **** by very happy with xxxphones customer service . i called for pac no and got it was offered no incentive to stay going because service over last year very poor the service is a lot better than o2 as when i had a contract with o2 i have been on hold for over an hour and gave up , but this call was answered straight away to the best of the call centres employees ability .but my only problem is that when you want to know your text , call and data usage it is such a problem trying to get it up to date usage for them and you would think with today 's developments you would be able to efficiently rather than having to wait up to 72 hours . due to system failures te advisor was unable to do anything to help me . just compared it to my experience with other network i have dealt with in the past . cause she was not helpful at all ! ! already told customerservices very helpful the advisors hung up on me during me being on hold and i previously got wrongly advised so will be changing networks asap over all i was very happy with the service i received but while i have been with there have a lot of problems could n't top up my credit because of xxx network problems & i 'm unsure when my acc will be updated with my credit my question was answered i think its a good sarves jasmin off cust support told me someone would deal my problem the same day( sunday ) or contact me .problem remains and no-one has bothered to contact me . it was hassle free . not 100 % due to unable to explain the reason i had to call them in the 1st place it 's taken since november 2011 till today to sort out a simple problem also i asked an advisor to call me back but no none coul be bothered yesterday !i will think twice when my contract ends i'n july ascot whether i will stay will xxxphone ! the girl who attended my call was not prepare to listen to me and i have call again and coplain about her to steve who was realy cooprative and solved my problem instantly it shount have hapend in the first place and i had to pay to ring them and u dont get enough for your money any way but the person on the phone was good and very respectful i think its just the actualy xxxphone sim what i am not happy with he was patiant with me , explain things , talked me through it all and had his all attention on working with me the 7 out of 10 is based on the xxx signal strength .i live in birmingham b10 & have done 4 many years i 've seen a drop in signal strength over the years .i now find it difficult to get a good reception in sum parts of the house .not like before years .ago when i would get a full signal strength all though the house .thank you :-) every went as advised no thanks i like xxx customer service i have been a very good customer for years and have 3 mobile contracts with u .i have asked wether u could help me out just this once and the answer was no , nobody even tried so therefore will be looking elsewhere when the contract is finished .i always thought u were a caring company , how wrong i was . because they were answered very quickly not keeping me on the phone very long i 've spoken to many different people and it seems some staff do n't have a clue .1 question 3 different answers . very helpful assistant . poxy signal in this area bad customer service first person to speak clearly also provided confirmation text of contract i start with xxx in1999 and a was gettin the best service and the best signal in brighton east sussex . was n't happey u where going 2 refund all the credit i had lost over ur problem very poor shop service i think that most of the service provider 's tend to match each other with the modus operendi for the industry . all the staff dont care everything was explained clearly and simpley helpfuly to me .was given good advise as the best deal product for me to use after i explained what i wanted to use internet for .if you have a employee of the month contest please but simon thro for it he deserves it .thanks :-) on hold for so long , did n't get the answer i required , felt i was n't dealt with totally dissatisfied would like a manager to ring me plz my issue was resolved amazingly quickly - something that should have been done by the workers in the xxx shop because every month im phonin bout the same problem and im gettin sick of it i have been a xxx customer for over 30 years :-) very polite and quick i rang as age restriction has been added to my account , but the assistant could not take it off and said i would have to ring back in 2 hours , when i asked if someone could ring me or action the account in 2 hours i was told no , i would have to call back i gave 8,s as my problem hasnt been resolved yet because everyone you speak to does n't have a clue what they are on about and stories are always different , rubbish netword coverage and 3g is never in use , cold hand offs to wrong departments no because i was hit by a smooth criminal ... bad daba daba da da down . everything was handled quickly , efficiently , and with politeness . vidaphon r very unhelpful generally .there is no give or compromise .i will not renew with xxxphone , i have 3 contracts .my phone and my 2 sons .i pay for all 3 and have found the service i have receivedas unacceptable ! quick service and very pleasant helpful person overall , a very good service xxx should block calls when kids run up bills that they cannot afford would not recommend this company to anyone they offered me rhe help i wanted and solved the problem have been trying for some time to resolve an issue and for a time had trouble trying to do this both at store level and on the phone ....today both the gentlemen i talked to were very helpful and understanding and the issue was resolved fairly easily .....tho at some cost to myself ....thank you told me to ring back later because the person ah ok dealt with the call was pleasant but did not know why my direct debit had been stopped and now i have to contact my bank because couldnt get any information .systms not wrking she was very polite , helpful and friendly and courteous and she gave me the solution to my problem .thank you i topped up to make an urgent phone call but because your systems were down my top up went through but the credit was n't applied and my balance was n't renewed hence i could n't make the call the information that i was given did not resolve my problem . very good i was recalled promptly and dealt with efficiently- although my voucher of 5 pound still has n't been credited to my balance my phone wont txt to my daughters mob .you cant say why .tesco blames u meanwhile no txt to her alone i am not sure very helpful the advisor was very helpful n the problem i had was solved good product knowledge .polite the operator was helpful and polite .but i would like my problem sorting quicker so i have confidence in xxx the advisor resolved the query very efficiently and in a polite manner .she was beautiful **** if i had been told my credit would go on later when problem was resolved iwouldent have called customer services i already have great reliable service i had problems in my past , my credit was disappearing without any reasons , and i was angry but your team was always helpful . i think xxx customer services was spot on regarding any quearys i had was dealt with quickly thats why i scored it highly very prompt response to call , minimal waiting , very friendly and considerate very helpful and polite man nice to do business with query number 1 has been an on going problem between bank and xxx for nearly 6 months .query 2 has n't been resolved i am overall pleased with the service i was given . call was dealt with comprehensive and efficiently brillant , knowledgeable and friendly service no help at all advisor was kind and friendly .was not happy with query resolution as i was told i can not use a new zealand credit card to top up as it has to be registered to a post code friendly and knowledgeable staff advisor was excellent but the information he relayed was n't exactly what i wanted to hear the people i spoke with were polite , helpful and prompt and solved my problem . this phone has been in before and its a load of rubbish .all i was offered was a postal repair which i know wont make any difference .im disabled i rely on my phone . helpfull and polite staff member i am just happy how things going with the network coz they did n't really help me with the reason i called the person i spoke to was polite and friendly issue not resolved despite a long call always have good service from xxx apart from every month i get getting an annoying text saying please pay prompt even though my bill is sometimes before the required date excellent service no took 3 advisor calls to sort it and 1hung up because he could not be bothered . good service an the bird sounded fit it waz ok because i 'm a loyal xxx customer operator was very helpful clear & concise . i needed updates 4 my phone nd still have not had them looking 2 change providers ive been with u years but my friends seem 2 have a better contract than mine thats just what i think is right the adviser was very helpful efficient which led to speedy conclusion . as always poor service an cut me off and not phoning me back quick answer of phone was good pleasant and efficient becsuse your operators are very professional and caring 10 no help from advisors not sure just general good help because i stil havnt got my voucher credit that i input over an hour ago so prob stil not solved and stil waiting 4 credit to come through 10 as xxx has always had great coverage in europe and the uk i couldnt top up using a registered card but money was taken from my account & when called customer care nothing could be resolved as your systems were down , i was asked to call back later but not given a time .i think this is bad customer service , the person i spoke to was as helpful as she could be but my issue has still not been resolved & i was told it could take up to 10 days .i am seriously considering changing networks . the time i had to wait the advisor was extremely friendly and helpful and resolved my dispute , giving me the outcome that i desired . it was very helpful not very good as i ve said i question one long and loyal xxx customer almost 25 years , advisor was efficient , cordial , personable , individualised the service , genuine and sincere .all in all it meant i could complete my paperwork for co accounts , and not have to wait for paper bills .thank you xxx , and look forward to the next 25 yrs ! i have already said how helpful friendly efficient and successful your agent was in resolving my problem .thank you this now is my third phone in less then a month .for what i have paid for this phone and being a good customer of yours , you have let me down each time completely .not once have your staff told me the truth .when i speak to one the next one tells me sorry but that 's not correct .i would never recommend you to anyone again . expense and lack of help to make my bill cheaper in the future . no i have had nothing but a bad service from your company and when i have to make a call i have to go into my garden the phone does not worki want out from xxxphone the customer service advisor on the phone was excellent !the lady in southend on sea store , stacey , was awful and caused me to go back into the store 3 times due to the incorrect information given and did n't help my problem !i was charged for an extra sim i said i did n't want and the discount was n't applied properly for my monthly bill !terrible in store experience and no apologies or compensation offered ! smooth with quick resolve to problem the adviser could identify that i was a xxx business partner managing the account concerned .this established a level of trust and my request was handled with great proficiency and a smile behind the voice .i appreciate excellent service which is rare nowadays especially given that today is a sunday12th feb. 10 out of 10 for this operative based at warrington .yowmoy of ebbe fone galleria partner code 10000150 was gd service , xxx good but poor signal really friendly , patient advice .much better than my last experience in the shop . the problem is still ongoing even after reporting txts three times as the have do not seem to be registering have to go instore to resolve it yes compared to the previous advisor i had who was argumentative & unhelpful , this one was pleasant & amenable .hopeful i will have more advisors like this one in the future technical issues meant i could n't view my invoice and i was told to check the website again tomorrow . good service . i have been with xxx for over 10years now an the customer service is always great ,staff are polite ,the website is very handy as it answers any queries needed and the reception is always brilliant wherever i am in the country . service was quick + call handler was efficent i got my issue sorted quite easy and i was happy with the outcome 10 because he was friendly and efficient .9 because i have not received the pac code yet so i cannot really comment as yet but when i do will be a 10 . i did n't even get through to an advisor i waited 45 minutes excellent service told wld get txt 2 husbands mobile 2 provide access 2 web.call was 1 ish .still waiting 4 txt staff today were very helpful and polite no ntt really very sweet lady who took my payment , was very polite , helpful & did everything with speed .she is an asset to your company . very good service my call was answered quickly , and my problem was sorted out in one call not happy with charges as i did n't use wap and been charged for accidently pressing handset shortcut been with xxx bout ten years always helpful and polite lovely lady no queing to talk to an operator is too long , but the operators were very helpfull and polite . never had any problems with xxx .fast and efficient .friendly helpful advisors . good service and quick ! ! the company is very clever at making its customers feel like its listening to its customers its all just pr co 's no one has even acknowleged any of my ideas or replyed to my questions good service and a good understanding of my recent bank problems re payment . please c my message balance not correct pls sort asap not pleased ! i would change rating to 3 now as i was meant to get a call back from tehnical dept regarding phone fault .call was to be between 9 and 12 and no call received and it is now 12.30 . i 've explained already .no wifi connection n no code to unlock phone for old phone i 've waited 48 hours on two desperate occasions n still ai n't got my code i was still confused and had to dial 191 again . i always used xxx very good network and good prices and deals for pay as you go customers , plus the adviser i had today was very helpfull to me i called earlier about my phone not sending or recieving phictures and still not recieved the texts that were ment to be sent to me that was an hour ago already stated also service still not transferred to new provider badly mislead on sale of product .sales team need retraining friendly and helpful l your systems were down ,no ones fault ,but the service i 've had with xxx has been appalling.they transferred ownership without my say so. i wo n't recommend u . the advisor i recently spoke to was very helpful and i was very happy with how my call was handled because i was very happy with the service ask your customer sales reasons for my ratings .i was pleased with the way the advisor handled my query .i felt the time taken to get through could have been better . polte tried to sort problem out the phone call was fine .but it could have been avoided if your `web` team did n't confused with quoting numbers in emails ... the customer service was excellent but being the first time using xxx , i always give some room for unexpected delays .besides , the adviser was pleasing i got my problem resolved/10.butthe staff member only asked me to wait a minute the last time i had to and when finished with my quiery she did not ask me if there was anything else i was needing help with ,and you 's normally do .that 'swhy a 8 for the staff member . `sorry ` .x happy with advisors etc , but xxx do not offer as good a deal as other suppliers .therfore i do not recommend them loyal to you for over 20 years .due to excellent service . after an hour on line i was fed up of their inability to do their job .in desparation i rang and spoke to nick who has done all he can to help me .dont know if my problem solved until the system updated tomorrow .so 10 for nick but as for online etc 7 is as good as it gets the advisor was very pleasant and helpful poor customer service ive phone twice & ur systems r dwn and keep getting told different times to call bk .it wud have been nice if u had said we will call u bk when they r up . as it took me 3 times to phone up today and my freebies should go on automatice instead of me phoneing up all the wasteing my credit was all good was told different information from three different people . my scroller is broken and because this phone is an orange one yu wo n't fix it or give me a new one because i have had nothing but trouble with paying my bill i have wanted to pay it i have had the money but because of ur selfs i have n't been able to and i will be makin an official complaint and seeking advice i was happy with the help that i was given this time , however when i rang last time i gave you 10 out of 10 and i was told yesterday that the advisor had given me the wrong information and had not applied the necessary bars etc from your end either .i am yet to see if my phone call yesterday has solved my payt problems , but i was happy with the way the call was handled by the advisor . i am happy with the serve i received i 've always found them helpful usually i 'm happy with xxxphone , but today i brought my daughter some credit for her new blackberry and its been down all day i would n't mind but its her birthday you asked i answerd ! advisor explained reason bill was more in detail and was very helpful quite happy ur systems are always down n your information is not always reliable no problems ring me and i 'll tell you . not very helpfull i paid for a webpack and i cant get internet but you took the credit i 'm satisfied with the service and i 'm happy with it . service as always was excellent query was resolved in minutes friendly and informative advisor different from information i was given from your solihull store where i purchased the phone waste of my time !paying for a service that dont work customer service assistant was good - courteous and polite but xxxphone could not match the terms of other network carriers with regards to renewal/upgrade fantastic service , prompt responses and exellent advisors chris was excellent at sorting out the mess i was left in trying to port my number !he was polite , very helpful and sorted out the mess , credit to him . all good service it was handled the way i expected it to be o very impressed good manor n customer services good service i asked to have my restricted access took off my internet , but as i am not the account holder i was told i needed to confirm the account holders adress which i had forgot , so i was told to get it and phone back and they wud do it , so when i got adress i phoned back waited on hold for about 10 minutes an then was told by another adviser the account holder had to phone up , so why was i told i only needed adress by another adviser ? coz you are **** if you had asked me last week the same questions i would have given you a very low score for mark he was totally useless and aggressive naomi and natalie on the other hand were so much more professional knew their job and had good customer skills very poor customer service .very good customers get treated badly . every customer i talk to are very lovely .it 's nice to be able to have a conversation an get the help u need xx you have good system with the call/help centre .however its disappointing to see you have done away with 24hrs call center .vernon because the lady who answered my query sorted the problem very quickly and professionaly . becouse i asked could thay do me a better deal cos i was thinking of moving to som ,e one eles andthay said no just go unhelpful and nothing was resolved first of all people at your customer service are not professional , second the people who deal with emails are not professional too .i have been asking since 8th of february for a proof of purchase for my mobile insurance claim with the date of purchase , make and model , imei nr and the proof that phone has been blacklisted and on my first call i was told to go to the store and when i went there they said that i have been mislead by the xxx customer service .while i was at xxx store in harrow on the hill branch i was advised to call you back which i did and than one of your guys send me an email( very unofficail email with very basic info which it was any use as it didnt have all the info that i needed for my claim ) .on the following day i called xxx again and i was told to fill in a form which i did and waited 2 days for reply and nothing and then aftter 2 days i rang customer service again and they said to request another time and this was last friday and still no one has got back to me with any answer yet .and today i rang vdafone customer service and i was told again the same thing to fill up the forn beacuse they cant help m over the phone .funny enought after 5 min i filed the form i got an email saying ( dear marek you havent purchused your phone from us so we cant give you proof of purchase ) this is crazy because my name is dardan and not merek or wahtever .plz get back to m asap the as the first thing on my tomorrows agenda is to make a formal conplaint to vdafone for the poor lelvel of customer servic i have recieved so far ! ! ! ! very friendly and helpful advisor . billing the adviser was very helpful with all my queries .she heard and listened to what i asked . helpful , friendly advisor .given info i needed it was easy and clear - the girl on the phone was easily understood and helpful ....... well communicated my question was ` do you have roaming arrangements in west bengal and assam in india` .the girl that took the call did not have the answer on her computer and asked her manager .she was told to say ` if you turn on your mobile and get a connection then you can use it ` .i then called xxx india and got the answer i needed but of course at a cost i should not have had to pay . wel u price plans are alright but ned 2 be sorted out n i hvent had ma credit yet excessive charges and completely not taking any responsibility for any financial difficulty they have caused me x the overall situation is very very very poor but customer service advisor was brilliant best one yet other advisors should take note because he reassured me in the future , in what i need to do ? ur system wz down i rang twice and got told some one would ring bck in 30mins its been just over an hour since i rang u and still nobody has rang bck . i do n't have a problem with advisers it 's the technology .nothing ever seems to work .consequently i spend half of my weekends on the phone incurring high phone charges trying to sort it out .and then i 'm told it will take 24 hours to find out whether it has or not . just poor communication when speaking to an advisor on the phone while the in store staff were more knowledgable and helpful took a whole to speak to a advisor and not that friendly just no probs sure l had to wait a while to gt through and the last time l called last week the guy was very quick and put a couple of pound onto my fone phone put down on me and no call back information was delivered , but with poor attitude and no elpful suggestions as to how i could best deal with my problems .no real engagement . the reasons were that i found the advisor to be very helpful with my enquiry will have to visit xxx store to sort problem re internet .some doubt re possible charges for data when abroad . good service o : ) i got the info i needed from th call told that a modem faulty so problem not solved yet the man on the phone was helpful and polite and did what i asked him to do .now can i have a hands free for my phone .thanks because i could not get hold of anyone from xxx all day ...my tilt motion do n't work and i still does not tecnical adviser put phone down all worked as it should have terrible service the person i spoke to was very nice and helpful my freebee text and web pack never goes on automatically .i spend half an hour every month getting it put on .sometimes it takes 20 minutes to get through .they charge me for the call , and i have to beg for a refund .the website never works , i have never had an answer or reply from an email enquiry .worst service anywhere ! because i was fully satisfied with the service that was provided problem resolved a rather unhelpful young man started by saying ` no , we 're not expected to explain why some feature or other on your blackberry is n't working ... . ` & i had to pull information out of him like pulling teeth ! content control still not removed . . **** off ! i am ill after a heart attack n wife is sorting things but couldnt get {ccess to account staff very helpful still waiting for my problem to be resolved .the help i received was fantastic . i have always found your customer services very good the advisor seemed unsure of all ans to my questions but he may b new and did and after being on hold a while .if the queries raised r sorted then he will have done a good jpb the total rating should be 1 .as my sim card still no working .don t understand what s wrong with xxxphone .i m really frustrated .i still can t use my mobile i found the service excellent and so 3 x10 were deserved . im a loyal happy customer can i have a suprise please we were offered a deal on friday 10 feb , and today no one were able to help .we r simply want to upgrade .i have been with xxx , for as long as i can remember and have always been pleased with the service .but recently with us wanting to upgrade , and with up been loyal customers we thought through good will our upgrades would have been easy .very disappointed with xxx 's service , and seriously considering running the course of the contract and moving to one of your competitors . i was very satisfied with everything .i meant to answer 10 for question one and did n't read the question properly .now please stop texting me . 10 disputed a quote i had from a rival company with a better price plan the advisor i spoke too was most helpful advisor ive ever had ! ! ! ! ! definately needs a pay rise cos he was sick blud : ) computers down .socouldnt tell me if my payment has been charged to my card .butcredit has not gone on my phone still.customeradvisor was very helpful generally good service today 's call was good when i eventually got to the right person query was resolved happy with service etc query sorted very quickly and painlessly included - awaiting response from customer services .i pay a high tariff as it is but was keen to ensure no extra charges and yet got a massive bill shown for a trip to the usa despite customer services turning everything off .:-( ( just bubbly and knew his stuff dont no very nice phone manner but really did not understand my problem i sorted it out myself just by pushing the refresh button clear instructions from your technician i was extremely happy with the first lady i spoke to she helped me and assisted me with my queries she then went on and passed me onto a gentleman who was very polite , great customer focus happy to assist and explain everything in full detail .he offered me an upswell towards my price plan .i think they both did well and deserve a pay raise ! :-) because it was quick and efficient and my query was sorted promptly problem was rectified quickly and advisor was polite and efficient .was also happy to contact me on an alternative number . due to bad connections ive not been happy with xxx so far therefore would not highly recommend the network at present how ever costomer care has been very friendly and happy to help which i was very satisfied with my request was addressed efficiently .i got my problem solved . love xxx always excellent service not happy with the results he was uninterested and generally not helpful as before - great service minded people at xxx - i wish i could say that about my gp surgery they would score 0, regards i had a simple request that was dealt with efficiently and pleasantly i have called with the same problem 3 or 4 times although the customer service is good my problem is n't solved .will be happy when i know that i do n't need to waste my 25p for the same problem again the advisor was very helpful ! ! ! ! fast and efficient clear instructions easy to follow i was very pleasedd n mi problem was sortedd owt n very polite : ) vodefone sorted out the problem within minutes of my call i found the adviser i spoke to was very helpful and clear for me to understand and very helpful that 's a silly question for anyine who has just given you 10s my issue was sorted 0 i was not offered the deal thats available online through many different websites and its been offered over the phone to people i know but has not been offered to myself because they dealt with the theft of one of our phones quickly and efficiently and even confirmed that we were covered by insurance and what needed to be done once we had a crime number without us having to remember to ask fairly quick , pleasant and effective service . very helpful advice was on the phone for total of 1 hour 15 mins , most of that i was on hold .spoke to five different advisors before my query was dealt with properly . they couldnt of handuld it any better we can not make calls at moment on 6 phones and we run a business and we have to wait till 9 on monday and we start at 6 . unable to contact staff reply 10 the advisor was very good but not a good conection .icouldnt hear very well because your advisor done everything i asked and she had the most gorgeous voice service i needed was not available .will have to phone again them was very help and easy to understand what them say all questions and issues solved quickly with no fuss . thought they cud have offered me more advisor was ver helpful and courteous and triple checked that my settings had been changed .was polite and personal .having wished me a good holiday not happy as packs r not xplained enough & as i only use my mobil 4 textin i have discovered i can't text till wednesday !come on xxx get yr acted 2gether. i have been a customer 4 years ! because they still havent sorted my problem out unsatisfied because the mail u send to me is u can reactivate , but on phone ur advisor told we ca n't reactivate it , the mail was send to me is with wrong information , how would it possible sending wrong information mail to me i was very unhappy with my first call to xxxphone for a whole week i had nothing but problems and i have a business to run so have better things to do with my time ?and now in the last two days it has all been sorted .so why did i have to fight for a week ? your staff were very polite and very helpful staff were polite and v helpful i am trying to connect to the internet but ca n't and i do n't understand what to do . operator very helpful & made sorting problem easy . the lady had time to listen to my issue , very polite and solved the problem very fair and well .i do appreciate very helpful , clear and concise , highly recommended friendly service and problem was resovled although data traveller was more money than i thought it would be ! data service did n't work when i changed to contract .had to call xxx to sort , but service was good and solved quickly prompt answer , succinct description of remedy and pleasant manner . because your network and customer service is rubbish and i made the biggest mistake opening this contract i cannot wait until it is finished very satisfied with xxx , have been with you for over 10 years and always had excellent service and network coverage resolved what i called for and the guy i spoke to seemed to know his stuff and was really helpful all was good apart from the wait to speak to an advisor and the charge when it used to be free your team are very polite and very helpful . happy with most things the membet of staff was brillant she was friendly polite and seemed to care about what i feel x i called from abroad as i could n't access my internet , and was told the ` problem ` was sorted , and it has n't been i still ca n't access internet lady on phone was very helpful ! i have raised two issues going back several weeks .i have yet to be called back on one and i await advice on the other . never had this problem before .lady was very efficient . could not resolve my problem sorted the problem quickly i was unsure of bill .your operative did state the facts which i did n't agree with .i 've been a customer of yours for 2 yrs never had an issue and now i 've rang you lots of times since up grading .i wish i could afford to buy out of my contract but i ca n't .so unfortunately i do have to stay with you but i am not happy . not happy with ur service , i have cancel 2 ofmy work phones and when the other 9 r up they will b getting canceled 2,i have been with u 18 years with this contract and i 'm not happy what was done with my bill last month , call for a bill 3 weeks ago and it still had n't been send out , ur service was really bad and did n't look after ur long term customers paul listened to my query helped me resolve my problems in a quick and courteous manner the person was polite cheerful and gave me information about the problem i was having . i have always renewed my new contract over the phone and was calling to enquire about renewal of one of my phones on feb 22 .the gentleman i spoke to said it had to be done in store and also was unsure of questions i was asking .he was very polite and friendly . my sons number is now blocked locked out with no way of contacting us because your site was down thanks alot friendly and helpful 8 good communication with customer service operator , resolved problem within 10mins of call ending .only dissatisfied with time waiting to be connected to operater .overall would recommend you to friends &family . satisfied satisfied i have been with u 4 ova 10yrs reasons is amazing customer service and products there was no help given very friendly and helpfully . i have been a xxx customer for over 13 years .so hopefully that answers your final question .happy . the only reason the recommendation score was n't higher and reason i 'm leaving xxx is because of the way you charge for text messaging ( i have unlimited texts on my contract but still get charged if a message runs longer than 160 characters ) . the person i sooke 2 was very helpful and informative 10 whilst the advisor handled my enquiry fast and efficiently , xxx is losing its competitiveness in both price plans and service provision . job done simply and correct the operator was very good but it took a long time to answer my call and the top up computor had not been working all day our operator was very good do n't know . all my queries were answered efficiently very helpful and patient . vry helpful it took me 4 phone calls and nearly a hour to find someone who knew what they were talking about ...i was passed from pillar to post ..told a hundred different answers ..very vey vey poor sevice ...cannot wait till my contract ends with your company ...last calls to angela and esp handsen were very helpful , but u have some very rude unhelpful people working for u.espkarim no my operated was fantastic i was told that i could upgrade in february & have now been told i have to wait to june .i feel i 've been a loyal customer & therefore should be able to do so .it was very difficult getting past the automated speaker to speak to an advisor .however , when i did speak to the advisor scott he was very nice and gave me the information i needed although i did n't get the answer i wanted . regular calls drops whilst waiting in q for tech services .requested call back , but not able to receive calls to mobile .requested call back again after 4th call drop , this time to land line , but xxx never called back .i am still waiting 12hrs later .nothing , and problem still remains .thanks poor understanding of the issue because she was so helpful and nice ? cause i got all the stuff i needed from them and paid my bill easily : ) objective of call met .pleasant manner .time taken to check account .helpful advice re a number to be cancelled ( but possibly switching to a consumer standalone contract ) .thanks . my mobile is in for repair & estimated return date was 30th jan .not had any update in over 1wk .couldnt get any info from phone call as sunday & was told id need to ring back during wk before 6pm .this is difficult for me to do .i just want to know what is happening with my handset ! i rang with another query about my bill and the department was closed this is an ongoing problem as xxx can never send the correct bill and presently owe me money , i shall probably terminate my contract tomorrow the people i spoke to were both professional and polite . the person was very helpful and polite he was nice , was n't an overseas call centre i .e easy to converse !v.helpfull . your representative was efficient and able to understand , communicate and resolve my query effectively the person i spoke to was really helpful i was very happy with the gentleman who i spoke to!he was very helpful but have had problems with other staff the girl i spoke to was very helpful i ama embarased to be with xxx and the shocking service .i will be leaving xxx for tmobile .disgracefull service and network helpfulness and iimmediacy of customer service no great service poor internal communication . because the advisor was very polite and resolved my problem very quickly:-) professional response to my query on the phone earlier because u was asking my problem was resolved , yet the agent that i originally spoke to could have been more customer service focussed . good customer services . yes my daughters paying 25.50 , a month , and i ca n't get my to add my voucher for internet , its got to be her that does it , although one of the phones are mine .she told the girl in , xxxphone .shop , that this was the case very helpfull sorted my problem out right away well pleased with the person i spoke to thanks for you help i rang in 4 hrs ago got the promise of a text with a code 2 mend my problem nothing happened repeated the call half hr ago still no text . totally conflicting views from 2 advisors ,poor transfer of info between advisors , put on hold and then cut off ;no one called back .when i did call back was finally told that the actual department i needed was closed !i wasted 40 mins on call when i should have been told this in first place .not to mention the earlier conflicting info . lauren was very professional & answered all my questions confidently .and she did what i asked her for . was happy with service received although the gentleman i spoke to was very helpful i felt the money for the call would n't have been refunded had i not said i was unhappy . very easy to speak to and resolve my question advisor always informed me of what was going on .just have to wait now to see if my problem is resolved within 24 hours . advisor was good .but your it system is n t perfect ... polite guy and efficient i love xxx , always helpful and you get any problems i incur sorted quick very good service , precise and polite polite and helpful i rated q2 with 5 as i had called several times and had visited the shop in cheltenham bt until friday nobody answered my query .since then all has been good no xxx too expensive compared to it 's competitors .will seriously consider a cheaper network when upgrade is due on all 4 tel numbers i have with you .upgrades should be due very soon nice manner the service amazing quick and helpful great communications with a lovely lady who helped me loads ... thank you poor service , told problem resolved when actuall not resolved .told will be escalated by ticket which should be `picked up in next 3 days ` .my confidence in xxx is low to non-existent . tried to upgrade to an i phone but was very carefully explained that i could not untill march 13 .shame but understand why not .it was well delt with customer service listened to my question , promptly provided the answer and , recognising that i required things to be changed , quickly offered a suggestion to resolve the problem .i then had a number of questions that were answered in a friendly professional manner .big improvement from previous calls to customer service . your sales / customer support team are very helpful helpful adviser improved my views of xxx brand . i could n't get on the internet without wifi and the lady talked me through what i needed to do to sort it out . problem remains unresolved .someone promised to phone me back but they never did .frequently transferred between customer services and tech services without handover meaning i had to repeat security information many times no because you did n't resolve my problem/query very helpful ! because i think its fair with what i picked use you for business account , quite satisfied with service issue un resolved rewards website very difficult to claim vouchers . excellent service from call advisor very nice lady didnt get any answers or resolve the problem .useless good servie very efficient and pleasant advisor the advisor was very funny and polite and helpful could n't ask for a better advisor ! ! thank u ! ! the reason why i gave you the ratings is because i have been with xxx for about 5 whole years and i have never had a problem with xxx i called and the advisor did n't help me .i told him my broswer icon was missing he told me its missing because i use favebooka nd its crashed the system ... i 've never used facebook though in my life .then he did n't know what to say and told me to back up my phone . very satisfiec no reason since august have not been satisfied with explanations for billing an it has been wrong nearly every month since call handled well and happy with credit but i am disappointed with xxx signal when t mobile have better coverage makes me think about moving all my phones over fast response and uk based i was very satisfied with the help from the advisor she was very helpful and polite my problem still has not been resolved and as this is the second time ive called the rating is lower ! the adviser was nice and very friendly . my ratings of 10 is because i 've very pleased with xxx services not i 've got my freebees rewards save so i can get more reward points to get my son a games console quick response and solution it was ur errors on my husbands account in the first instance.he used up all his remaining credit trying 2 sort it with u. i had 2 use my credit 2 try 2 get it sorted.it should not have happened in the first place.it was ur fault.we want our credit re enstated.ur last operater said u would do just that.my husbands no. 07979235211 i do n't enjoy phoning as i never get a adequate answer to any queries i may have lady woz very informed and helpful but problems not solved no did not manage to sort out problem - again !then cut off when it reached 8pm like to no my rate was not fully satisfied as your system could not resolve my query without removing a bar on the phone , which could then not be put back , but the adviser did as much as he could to help .not his fault he could not resolve it gud service not happy at all 8pm finish i did n't no he hung up on me. i spend a lot of money pay as u go check over a 1000in 1an a half month and i ca n't use internet so i ca n't claim any of 500rewards not good enough ?no everybody is smart 2use internet am raging no i thought the advisor was very professional , extremely helpful and fantastic at her job , an asset to xxx . he handled my call and made me feel that i was no problem that i asked him to go into my different accounts and made me aware of other things that could help me you have very .good staff thank you the help was quite good so overall 7 cant receive mms .instructions from u orally and text .did both , no joy .foned and waited 40 mins .fed up listening 2 ur recording .not pleased .been with u 13 years . lady was very helpful .very good customer service . when ur service is asking me to phone back u r not responding as 'system is down' , whne calling back later service was closed , earlier experience was that erroneous information provided resulted in my account having been closed , no feedback provided when promised etc . the agent was very professional and helpful .he took me through each step clearly and was patient until i made sure the request was completed .he did an excellent job ! initially an 8 because i do think there are some equally as good deals from other providers then followed by 2 tens because customer rep took care of my requorements with no issues problem not solved fully but explained well .would be nice not to have to pay to get out ov contract with jus 3 mnth to go some time i ca n't understand your advisers your allways helpful the issue of coverage has been ongoing for the past 3 weeks , but no one seems to be able too explain what the problem was ? the department i wanted had closed 5mins early and i covld not be put through very good service o have only ever used xxx for there great service and deals the staff are quick and rellyable a great overall network :-) some confussion with regard to passport cost per minute charges . i ca n't txt i ca n't call and it 's not just me it 's everyone around me on xxx i tried calling but it kept failing and i ca n't get it sorted out because you do n't have a 24 hour service ! the website is of no help whatsoever and i had to go home early from being away from home because i could n't recieve calls ! ! the person i spoke to was understanding caring and worked hard to meet all my needs the query was handled instantly and the lady was very warm and friendly . the guy u spoke to was fine but i still cant get on the internet i have been a loyal customer with xxx for over 5 years .this is the first time i had asked for an upgrade for a 16gb iphone 4 , but , phone o have received is a 8gb , i came to know when i called your customer care .this is really sad , and wish i could cancel my contract . the poor level of customer service that of you check my account i always seem to receive appaling service .i rang up earlier and was waiting for over half an hour and they disconnected me .rang back and was told there was nothing they could do as they had gone home yea coult not get in touch wittch son .sooin going to02 w,10 the credit was not added to my balance as promised , leaving me with problems when abroad . the operator my question was answered promptly because the person who handeld with my call was very helpful and it was easy and fast all done with minimum of fuss , very efficient . very satisfied with all phases of transaction except delivery .the courier you use is the weak link in your otherwise excellent customer care .sb first call cut off desperately needed topping up . well i did not get the internet settings through that i was asking for , but the advisor i was speaking to was very polite and helpful ! ! no swap item available , had to sent off to be repaired , will take weeks tried 2 top up yest u tuk my moni .buti never got my top up was n't satisfied with customer service given team member need more knowledge i lost my 4ne 3wks ago the police got it bk and since ive had it bk im getting texs about prem rate expires + i dont know what this means because my problem had been ongoing for months and today i still have n't received my txts or internet so i 'd like someone to phone me and explain why ty did not help me at all everytime i have a problem with my phone it always gets sorted strate away just need more signal and the network would be perfect i 've given low ratings because of poor customer service i tend to have a lot of problems with this phone & it talkes ages to get through & generally i ca n't understand the person on the other end or they ca n't help me because they are not familar with the make & model of the phone i still feel the matter is unresolved and that promises were made that were not kept .there is no transparency .i have had no feedback about my concerns .i would like free paper full itemised statements but i have been denied this .my bills have been incorrect since my upgrade . very good service highly appreciated i phoned to ask someone to exchange my rewards points into a top up , was told by a lady this would be fine and would take place within a couple of minutes .it didnt .i then phoned back and spoke to a man and was told this could not be done .?i am unable to still get an answer i found the man i spoke 2 very helpfull good but takes time to find the area of the site you need to be in . because i have always been sat with any quries service was good but had to call twice as system was down ... i would have preferred if i got call back as soon as system was up and running thay did n't help me my experience with xxx , the amount of calls i lose , the v poor coverage & poor signal makes me want to move to any other provider asap thanks incredibly helpful and efficient . all sorted in no time and nice phone manner 10 i am supposed to have sat nav on my phone & unlinted sat nav usage , after 4 phones & many hours on the phone i gave up ,decided this was somthing xxx couldnt provide which should have been explained & i wouldnt have renewd my 18 mth contract which has been changed to 24 months ??why . i have 2 phones on my account , i requested itemiesd billin on the other number xxxfon only sent itemiesd bill for my number then tried charging me for copy bills ? no because i dont find eny ov the freebees use full without the txts cant get better value or service very good service i have been with xxx for 22 years .giggling staff on the phone and putting the phone down on me , telling lies on your website , making me pay to resolve the problem , march 2010 when first said about the problem and it still not resolved , waited at home all day last saturday for something to be deliverd and it did n't come .i bet you still do n't care ?i bet you do n't get back to me or offer me any money back ? do feel free to call me and comment on my last message . no confusing website that makes it hard to seperate business and personal calls .no advice on split billings that is clear and easy on the site and a helpline that does not help yes the reason was that it cost me over a pound 2 get my top up problem sorted out so why did it cost me anything when the problem lay with vodefonemeg:-) very helpful and friendly male operator very impressed because the adviser was very polite and she sorted my problem so that is why i am very satisfied . when i called i went through my points with your customer assistant and after being on the line for 5 to 10 minutes the line went dead with issue being unresolved - no one called me back and necessitated a further call from me the following day happy with service all round the advisor corrected mymistake for meand explained whati had donei am not very goodwith mobilesthank the advisor for me because xxxphone has excellent customer service ! very helpful , answered all my questions and received a txt wiv answers on too vicky was very helpful and easy to understand i 've been with v/fone for many years and always had good service , so thankyou all . very pleasant helpful knowledgable lady would have given ten out of ten but the zero on my phone playing up ! because he seemed to be helpfull and quick i have had to make 8 calls and its still not resolved because the question i asked about was sorted out 4 me and it was answered straight away i wasnt left in a queue waiting 4 ever x:-) she was good but had trouble with her on how she spoke and that when a gave the right password she said it was in correct good handling .however i am not happy that when your phone is barred you cannot even call xxx to pay your bill on your mobile .it is really rather silly to do so business account holder .i expected a quicker turn around for me to get my balckberry back . blackberry phone brower still not availanle . no they were very helpful because i felt the 2 advisors were unhelpful and i got shoved from one to another and it was rude the lady was polite and explained reason for my query wen will xxx inform customers of changes like ur taking stop the clock away soon plus why i lost all my points on my second fone i only just found out how to do grow etc on fone i phoned up and asked i believe it was chris to set me up so i could access my account on line , as it had been deactivated due to me changing phones .he sorted it in 5 mins and i am a happy , satisfied customer . anger re billing charge got through swiftly and agent very polite and efficient . the reason that i gave such high ratings is purely down to the lady that answered my call , she was lovely , friendly , professional and efficient .it was a pleasure speaking to her . rang 3 times .one person cleay was n't trained cully .told up use 'email us ' and the system was down .then told you could n't deal with my request over phone and i would have to wait for the system to come back up .ridiculous .did n't listen to what i was actually saying . i phoned .you answered .fast service .helpful handler .problem sorted straight away ... what more could i ask ? !many thanks ... nice guy .was helpful .kept the conversation short .fixed my problem .did n't try to sell me something !and importantly was clearly in an british call centre ! problem was dealt with easily and efficiently thank you because you asked me u are all useless the xxx signamyob my area is not always good ... loss of signal happens regularly .the service i got this morning from your technical dept was superb and the customer service person was very helpful . i rang 3 times to sort out the problem the 1st call was ok but very basic instructions for of to try , the 2nd call i was told i needed a software type update/repair by text which has n't arrived yet them the 3re call ( to simon i believe ) was very good , he new straight away what the problem was and was very deficient at solving it , i was n't adviced of a price plan change when i bought a new handset and kept my old sim card and i suffered very expensive costs on my outgoing international calls . because the team are great but their is not a way to resolve all problems fastly and efficiently . i felt like i was talking to myself ! 30 min 's time wasted .lots of departments and stillnot sorted your billing system really ket 'a you down .i cannot get vat receipts for initial one time payments , you have taken payment twice from me and i have to go in person to a store to get this resolved , and you have taken money from my account without prior notification .not good enough ! never take my direct debt on the correct date , have had bank charges because of this . the lady was very helpful and resolved the problem i had over my account im happy at rhe way how staff always try to help when i need help i was unable 2 amend an order even though it is not being dispatched until wednesday beacause when i ring u ,u always manage to solve my problems ! ! thank you . helpfully exactly what i would from a help desk not now no am out the person i spoke to was very helpful and the exchange was completed promptly .just keeping fingers crossed that this phone lives up to its expectations !overall very good service .thank you . eveything was sorted out in a short time to be honest it all depends on who you get and the day they have had for example the girl who sorted my upgrade out was very nice then the girl who i rang today was very abrupt and i cut the call short because i didnt get a good feeling from her very plight and quick the problem was solved there and then the operator i spoke 2 was v helpful most unlike all the other dealings iv had with xxx recently .theservice has been most unhelpful & would move provider if this guy had not been so helpful ongoing issue because your service is n't very good i am now cancelling my contract with xxx yes .when i spoke to the operative she was very unhelpful with one of my issues and would not listen to my point of view .which is very disappointing .this is not the first toe i have been disappointed with the customer service as i had cause to complain last time i spoke with an advisor .thanks . i was bounced back and forth without getting an answer .then was disconnected and no on called me back . i was very satisfied with the service . just because i think your services are ok but you dont offer anything special so i dont think you are the greatest company out there and dont feel that i would recomend you to anyone i already asked for the same request twice and it was confirmed it was done .i am not happy with the customer service xxx phone has given me .i will not recommend this tariff to anyone your staff helped me so much to get my phone switched back on after my account was closed .iwas in hospital for 6 weeks an hadnt paid my bill.greatstaff ,great company ,thats why i stay with xxx .thanksagain . for being cut off after you were made aware ofthe fact i had paid , and even though the other phone was in my name you refused to contact the user and see why their payment had n't been met , i was then told it was my responsibility even though i requested a transfer of ownership which was denied solution found but made more drawn out when could have been dealt with over phone i received good polite service mostly , i got what i need to be done , done quickly and it was very helpful . i have been trying to get an upgrade quote for two weeks .i was told xxx could not quote directly but none of my emails were answered to that effect .in fact none of my emails were answered at all , just a standard 'your enquiry will be dealt with in two working days ' email .but received nothing else . very polite and helpful .thanks answered my question quickly and efficiently .i was n't kept on hold and was friendly throughout inquire dealt quick and professional fg i was happy with the manner in which the matter was dealt with . everything was delt with in seconds so i could use my phone again i have made two attempts to do what i wanted to do and been passed from one dept to another .this i find unacceptable . no great helped to benifit me wen i had trouble payin bill until friday a****** the operator was friendly and efficient .quickly solved my problem . the young man was particularly polite and very helpful with a good telephone manner unlike the previous person i spoke to a few days ago who gave me the wrong advice ! i am not happy with the service i receive every time i phone . friendly , efficient service good quick resolution for my problem and friendly advisor bad service not happy very helpfully and friendly call centres oversea and language barried , one hung up other could understand me .both chaps in uk very helpful but it tool me an hour to get someone to help me . i am really angry how i have been treated i can tell you that i will not be using xxxphone anymore once my contract is up the person who dealt with the call was very helpfull hence the score of ten but the original problem would not have occured if your staff had proper training and the txt sent to me asked if i would answer 3 questions this is number 4 if your customer service is like your maths then there is no hope thats my personal opinion . quick service and got the outcome i wanted . dont no the rep was very helpful in dealing with my call as well as friendly & effcient ...i would recommend this agent to anyone & he should be comended .thank you scott could not help me all operators are helpful who have helped me resonantly & a very good service the service was flipping excellent ! i was very pleased with how my call was answers appauling service in recent months despite being a customer for 10 years !disgrace . he could n't give me an answer to a simple question , ie . , what 's the number to call voicemail . as i called 2 actually speak 2 a person being told 2 write or email , failing which 2 call back in march wasnt really th answer i was lookin 4 . delighted there was no hassle reinstating my original settings .disappointed iphones have such short warranty .advisor was very friendly competent and helpful . the adviser was the most unhelpful person i have ever spoken to at xxx and i would like to leave xxx after this ma query was handled on time , advisor was helpful n polite . problem was dealt with quickly and efficiently . am satisfied with the way my problem was handled .thanks to the xxx team . excellent service the person i spoke to was very helpful but his advice has n't fixed the problem thought cancel a number would be simple !was told by phone 4 u that just had to email you .i emailed then it said i had to ring !the adviser said had to email again .i just want cancel number .she said she would ask her superviser !that person said yes to do over phone !why not make it simple ?thank you any way ! the adviser was very good she did not know why i had been charged what i had and the system did not help her at all and this should not be held against her i could not make the person under stand my complaint handled very quick and easily extremely good telephone manner very helpful would reccomend to anyone xxx should be proud of staff that deal with customers on a daily basis and sort problems out quickly i am very pleased with xxx and the prices are great also i have put my kids onto xxx with friends and family also i think its a great way to keep in contact with the kids got problems with handset n year team can only do so much :'( very satisfied with information . the girl who answered my call was not only rude but would n't even tell me her name , think she needs a little training on 'customer care ' she was in no way helpful whatsoever and eventually put the phone down on me .went on to find out from another member of staff ( who was helpful ) that her name was becky i found the staff pleasant and very helpful problem not sorted .u r systems unhelpful andt rigid every think is explaind and delt with and the operator was very helpful and polite the operator on the phone was very polite and helpful , but over all i have not been very happy with the service i have received from xxxphone . i always get my problems sorted out when i have any .the staff are always polite and helpful .i have been with xxx since i got my first mobile about 1990 . i wanted the login details for 'get my photos ' and i still dont have it .i asked the person on the phone if everything is resolved and they said yes .it clearly isnt .ridiculous ! you never hastle me .other networks r always on the blower.if i got a problem , i contact u , and u sort it out.it 's what u want from a provider . i 'm leaving xxx the young man was very helpful and phoned me back when we lost signel .but im still having trouble with the signal and have not been able to use the phone today for the first time i had all my questions answered and dealt with quickly .the man i spoke to was lovely and really helpful you recorded the call , listen to it none very good service from pauline that 's 4 questions ! called answered quickly and call handler dealt with enquiry efficiently and courteously it tok 2 people + txice ar long good service . did n't understand me plus never spoke clear english the advisor , marie , was very helpful and found the most cost effective solution to the problem i had .she clearly understood my needs and answered all my questions . i just assumed i 'd be able to get my pac code immediately as friends had previously .as for recommending xxx , the reason i have been a customer of yours is that i need a reliable signal for my business but with having a smartphone and with other networks quality improved , and also cost as xxx is expensive , having alot cheaper tariff i can do more with eg data allowance , this has persuaded the move .thanks the reason is that every time i ring up my quarry never been dealt and never has been please with the service . the information about the upgrade were not correct .i could not do what she said . helful considerate good service great all round service operative very helpful and very nice nature constantly getting hung up on , my bills are ludicris and the services for checking my bills does not work , im very disapointed with xxxphone and i hope not do deal with you in the future ! i was very satisfied with the service . been happy with xxx for the last 9 years and any problems that do arise i know they ,ll always get ssorted the response was quick and the adviser efficient . my query sorted promptly the lady was very helpful the service was good but not excellent the service has been very poor .from the initial sales call to customer services to billing .if someone would like to call i will be happy to discuss it further .many thanks michael noone good service the service had been awful upto that point however your operative , pat , based in warrington was apologetic , helpful friendly and made my problem her top priority so that i felt valued . i consider these fair as i never seem to get the right answers to questions asked solved the problem quickly normal service from xxx,customer service advisers listen to what you say ..and address your query rather than tick boxes never fullfilled obligations to refund all calls promised today the lady was helpful , yesterday i called twice sproke to tthree people two were plain rude the other promised a call back but did n't call just sick of the endless waste of time and work it takes to get anything resolved with ur business its not the first time its common place ur as bad a bt at times that 's saying something , im still waiting for a top up from yesterday it is unacceptable got cut off whilst transferring and did n't call back to resolve problem so i had to start again i would have like the information i received from the second advisor from the first advisor .the consequence are that i may have rendered two phones inoperable . i was promised a service from u and due to incompetence from your chosen courier i did not receive the service i was promised and was kept waiting an unacceptable period of time for a handset which worked properly .the advisor was very helpful but still did not resolve the issue due to circumstances outweigh his control hence my ratings being lower than normal after 5 weeks i 'm still waiting for my enquiry to be resolved . reason i got simcard from vf was thought it would be easier 2 retain my number .vf charge for customer service & i was kept was kept on hold 4 long time so i hung up .orange do not charge .i have sent an e mail 2 your customer services 2 try & resolve problem no up to date billing unfomation , was given the bear minimal info without giving me what options i had available few niggles with network like no data connection over 20 % of time and extreme lack of 3g cover over last few years but better than other networks i 've been with so 7 for recommendation .10 for other 2 as i ca n't fault the business support team for helpfulness , courtesy and ability to resolve issues . sorted problem easily yes cos the service is rubbish and the way the lady spoke to me so you have lost one of numbers and the rest will follow very shortly he was english speaking and knowledgeable and pleasant . very dissatisfied as couldnt undertand her as slightly and dont think she was true english so i still dont know my pass word to be able to grab my reward thankyou i am happy with my servie satisfied i have been a xxx customer for many years and at upgrade time the best deal is still with another provider .the agent used patronising sales techniques which left me annoyed . problem solved fast and effectively .thank you my problem was resolved without any dispute i couldnt use the auto sevice very good service , dealt with my queries promptly and politely . i 've been trying for 4 months to change my direct debit details and spoke to 4 different people and nobody has managed to do it !the man today promised he will get it sorted !we will see ! ! ! just listen to the call he was extremely polite and helpful but his solutions did n't work i got through to speak to someone straight away ( not left on hold or transferred ) they answered my questions and knew what they were talking about . no. it 's obvious .my request was dealt with efficiently . still awaiting an answer for a mis leading contract .please see e-mails sent over passed couple of days .kind regardshayley turnerg.t. aerials q1 - i am on xxx so i would like 2 hav cheaper calls 2 them or go on friends an family .q2 - i asked why i had n't had my bbm payment go out when i had credit on the phone .q3 - i was asking questions 2 the adviser an not really getting answers .i wanted 2 know why i had a message come through 2 my phone if the payment is not is not due untill tomorrow .still do n't know why i had a late payment text when the money is not due for another 24hrs . i have a faulty phone and a inconsistent service .i pay you 100 % of your charges but get 50 % service . your always very helpful !cheers i got sent from one advisor to another and my problem still wasnt resolved my problem was sorted and delt with quickly was satisfied all round apart i kept getting passed around , but apart from that i was happy with the customer care thank you your employee was helpful and helped me to understand how i had gone over on my balance however your prices are extortionate . good service , friendly and understanding advisor she was helpful i found the help 2 be very helpfull and staff were nice every polite and helpful absolutely no complaints with service or products pleasant and attentive - very good and no messing around ! because he was very helpful and answered all my questions how the interaction took place no too bust overall good service did n't get my upgrade i wanted today .no stock=not happy q1 @ present feel very disappointed with xxx itself .q2 & q3 staff have been extremely helpful with current situation .very polite & listen 2 me .they do their best 2 resolve the problem . no very good service and friendly no i spoke to 2 very simple request (unblock internet restriction ) advisor nice but could have been a touch friendlier excellent experience - the member of staff was so helpful + informative .went beyond the call of duty very helpful and got the answers i was looking for 10 i found that when i called today the advisor was very helpful and he resolved my problem for me straight away . despite being a loyal , long term and high spend phone and ipad customer , i get no real options when stuck with a faulty phone .could claim on insur to resolve it but chose not to , being penalised for honesty .not happy with outcome in all ten years of being a customer . the issue was resolved but it took a while to explain and i am not happy with having to pay for unsolicited texts and the phone heing blocked even though usage on this phone is really low .the system stinks in relation to junk mail what a rubbish policy because my enquiry was very informative and answered with easy understanding . very pleasent lady who dealt with me quickly and i got what i rung up for .good customer service .am happy to stay a customer . i have had no single for a week and am not happy with this . service good but had to explain problem twice ... because for once iv actually got through to someone who was polite and dealt with my request quickly .and im very pleased with the quick response . the lady i spoke to was very very helpfull and tried everything she could . i only ever had 2 problems with xxx over the years iv been with yous an that call this morrning was sorted in minuts 10out 10 for paul i am very disappointed with the service today - both the outcome and the attitude .if i had been out of contract i would have left . its what i thought was right when i spoke to the two advisers they was useless and not helpfull however i spoke to someone this morning they solved my problem and i was very happy i would n't recommend xxx to anyone i do n't even think i will be with xxx any longer . advisor was clear on what he was offering , made sure i understood before asking me if i wanted to proceed and was informal .very good selling technique that was n't in anyway pressuring . huge improvement on orange good service because ive been a customer for at least 8 years , i pay vast sums of money for a service and i find that you , the providers of this service are unwilling to negotiate or comprimise with your customers friendly and polite service always helpful no report a fault with phone spoke to two different operatives and now been told a third person will ring back the phone is on the one plan after calling in store was told to ring for a 24 hours replacement was stuck in the house yesterday and had no money on phone to tell you not good when you live by your self and can not get out your team today were good but need help yesterday good service been with vodephone 4 years thanku staff were very kund and professional in their manner problem still not resolved would n't be with anyone else top marks 5 i received the information i requested in a quick & courteous manner . because you do everythin i ask in good time really good service kate , dealt with everything efficiently and professionally . u never get back when u say u will and it costs me to get back in touch with u ur r a joke u realy r a joke i spend over 150 ponds a mouth with fantastic phones & easy to deal with took about 6 attempts and 30 minutes or so to get to the right department good service been with yourselves for years now , excellent every time .xxx is the best :-) 3 qns not 4 when i spoke to technical support they were not helpful at all .i had to ask to be redirected to customer services where the advisor helped me and sent out a phone for me .i have two contracts and travel weekly and tech support expected me to walk into a shop to be given a substandard phone which would not have been suitable for my work commitments .customer services on the other hand understood the situation and arranged a replacement which i was happy with . my service no woz deleted so cudnt use my txt,got sorted in 2min , thank u . i would be happy to , if someone in authority can be bothered to call me , as i am still waiting for two promised return calls which havn't happened , consequently i am now investigating taking my business elsewhere . low ratings as your questions came through before the action requested happened .was informed that info would be with of within 2 hours . 2 hours 15 mins later i am still waiting . phone call and query was handled in satisfactory manner-was not kept on hold for top long because when i spoke to a member of xxx this morning , i found her very helpful and extremely understanding to my issue . great service very polite easy to hear her as she spoke loud enough and easy to understand .please pass on my feedback to her . because it was fast and they did n't ask questions that did n't need to be asked and wast time that 's four questions !he helped me !now stop x yes very good service the advisor was very helpful and dealt with my query but the conclusion will be all important . ring me and i 'll tell you . . 9 simple , it was a very good customer experience did not get help the chap on the phone could n't give me the reasons why i was charged so much on my bill and that he would ask for it to be recalculated but could take 3-4 days , where this really worries me was very dissapointed in the fact that even though xxx is one of the top two providers in this country , i couldnt have a package that lets me have calls in america without paying the maximum rate , i am due for an upgrade in march and will be seriously considering changing provider , as i feel you are not very competetive . better solutions available to my issues from your competitors - feel that loyalty is not rewarded or recognised fed up with you as a company getting my bill wrong every month since i took the sim only deal in december , seems you were more concerned in meeting targets than customer service , i have been with you foir ten years but would happily move to virgin who era offering me a better deal ( subject to penalty etc ) you should look into private custome/family deals where you share minutes and text like work deals but sensible prices in a time of tight .finances ....... good cutomer service the advisor was very helpful and did the best she could but was n't able to resolve my query which i am hoping will be resolved in store very helpfully and very happy with the service very happy with the 1st class service i want to leave xxx as im not happy didt have to wait long to talk to a person advice was simple and not all tecno fast efficent my problem solved . in minutes , thanx the lady who i spoke to was very helpful , sounded friendly and i was happy with how she dealt with my query x previous calls not gud never get money bk q1 think xxx are expensive - particularly for calls from usq2&3 i considered the response from the upgrade dept very helpful but do begrudge 18 month contracts - although i realise this is almost industry standard i 'm still waiting on a call back to resolve t problems complete disregard for your customers . you have not resolved my problem in this instance the lady i spoke to was very helpful excellent , quick service , friendly , helpful colleague . no unhappy - lied to by salesman in upgrade call .c care could not do anything stuck in a contract waiting for phone no-one knows when it will come .big company , small cust service - are all xxx salesmen liars ? problem resolved and good service . i was hung up on ( funnily that call was not logged ) i rang back and was kept on hold for ages , i was on the phone for over an hour in total when all that was required was an exchange due to a faulty handset .i was eventually passed to the exchange team and was informed that i would get an exchange of a reconditioned handset even though mine is only 2 weeks old and this is the second type of handset i have had on this contract as the previous one was exchanged 4 times so a different model was given . very quick , and appropriate answers to my questions . i always get a good service from your efficient staff always helpful not happy with the rates i 'm being charged ihad clear reason for rating because u charging abig more than iuse text or calling every month is not fare ill leave xxx because ithogut is honest companey but that is rong ill return back to my privious company any way ill sort it out to be honest is not fare enogh my contract is 15.50amonth and u charge me more than 35 pounds is that fare very happy with result , new sim was activated & on network within 10 mins , very helpful set up for ipad to get it onto network ! the xxx service is very good . helpful friendly staff false informatin bein told to me still dont know where the texes are comming from the first person i spoke to was great - the tech team did n't really give me any help other than tell me to restore my settings .the remote access function did n't work easy .sooner rather than later i was talking to a polite informed person who listened offered help and advice .all done with courtesy and patience for a deaf old fool - me ! was told i could reduce my contract after one year which is in april but i was told diff today so im not happy ! the adviser was very helpful honest and answered all my questions and very friendly , and i have never had any problems with xxx in the past . the member of staff was very helpful issue not resolved .person unhelpful . i was very satisfied woman resolved the problem i had however interrupted me several times supposed to get a refund in 5 working days .will now be 15 days .thanks for that xxx the information should have been available clearly on my account ... ,it was n't .also your business website is very slow and cumbersome . good service from customer care but problem not resolved yet always been happy with xxx always quick to respond etc. . paying two separate full prices for my iphones on the one account is a bit poor though ! helpful service .satisfied with result i 'm exteremly happy with the service i received very polite and helpful . the member of staff had no clue , i had to prompt her and xxx needs to review their policies and stop hiding behind insurance policies .will move bussiness away as soon as i can . will when i asked about picture messages i was n't given a answer about it as my other half was told they was on our price plan & they would be free now i 'm being told they as 36p or 38p per picture messages so do n't understand that part of it the lady said she would have a look but never said anything about it the why i only said 5 & 6 thank you kelly moseley chap was helpful and sorted out yet another issue that xxx have cocked up on my account i called on behalf of my husband as xxx cut his mobile off as money owed on equipment .this was a xxx billing problem , as confirmed .your customer service was very poor .basically pay up or no use of mobile .this is not how to deal with loyal , pay on time customers . i like to be with professionals advisor was very friendly and very helpful , really bubbly and done everything i asked and more . not resolved as yet ! the reasons are in the questions ! always had good service i have yet to see that what i was told has been put in to place .to date , xxx have proved themselves to be fully incompetent and unable to see through any promises given on the phone . the first rating was a bit lower because xxxs services had been down for a while but was n't to long of a wait , the person i spoke to was very helpful and i felt comfortable talking to them it took far 2 long and do n't think he knew what he was doin.nearly a hour of my time so i am not happy wit the service . the first advisor hung up on me and did not listen to what i was saying , instead she tried bullying tactics .the second resolved the problem i thought , but she did not check my email address with me and i still have not received an email 1 hour later .therefore , i still do not know what is going on and may have to call a third time to resolve my issue the 2 x 5 because this was 4th call i 've made about not being semt bills for dec & jan even though you charge me for them .operator said she would e-mail them in 10 mins .thats 4 hrs ago .rating 9 was for operator - the billing prob seems to be a system problem . iv'e already explained my dissapoitment with xxx so as soon as this contract finishes i will be going to another network did n't really get an answer to my question ! he was unable to help and problem is not resolved .voicemail still not working properly - not happy ! ! xxxphone is a excellent company to be with : ) brilliant staff at xxx general good service x my problem has not been resolved yet bloody rubbish service wen my contract is up ill b leavin xxx n going t 3 beat value f money eg minutes data texts you asked well mannered n very helpfull .great service overall .the only fault i have with xxx is the signal she was very helpful and polite it was a pleasure to actually speak to the gentleman on the phone as my experience on your web site trying to download my invoice was more than frustrating .he was very helpful and has sent me a proper paper one in the post . i have had big problems with donggle last adviser was an insult i told him the settings needed to be altered his only coment was all 3 machines were too slow but we could go back to back nn xxxfomme remote accsess the mast in my area is off more than it is on , needs upgrading , you said it was due 2 years ago still nothing , like taking payment but not giving the service ! ! ! xxx are charging for unsolicited sms messages at 2.50 per week .the 82344 number is clearly a scam with whom xxx are involved .i will be recommending a change of networks . i got the information i needed i 've had so many problems with my phone over the last year .i was being over charged for a year i had to phone near every week to sort it out if i had n't it would never of been sorted .all xxx phone could say was sorry . . thats not good enough ..with out fail every month there is something wrong with my phone .i 'm looking forward to my contract to end so i can go else where . . yor cust serv has dropped off a cliff , unimpressed , website gets worse etime i use it if u want all detail pls call me cuz ur rubbish very good customer service advisor . 0 i spent over 90 minutes on the phone trying to resolve the issue , i was cut off 3 times , transferred 8 times .more than 1 of the operators were unhelpful unaware of there own job and how to carry out simple tasks i.e .arrange for the return of a phone .i am now currently deciding whether or not i will renew my contracts at the end of there term . quick an very reliable your adviser was very polite but could not help .referred me to head office . the lady i spoke to was very pleasant to speak to and very helpfull insurance policy void because exceeded 7 days ?please call me service was very good and quick great fast and very friendly service would be great to speak to people at xxx like the women i spoke to today . clear instructions and problem resolved quickly they are accurate good service but just dont use it enough to continue the reason for the rating is that the sim transfer took more than 24 hrs to complete .when i phone for the third time , the customer service rep was able to activate the mirco sim for the iphone 4 without minutes .i am a little disappointed with the service as i have been a customer for more than 10 years and have even got my daughter a phone with your company .kind regards jasvinder bhuller im.fed .up.with .xxx .and .having.to.ring.you.regarding.paper.billing .and .may .change .my .provider . i am loyal customer of ur and spk to ur staff for lot of queries and they are pleasant in response 0perator xcellent all my questions were answered .andyour advisor was very helpfull and friendly i find customer care very helpful and deal with problems quick . the person that helped me on this occasion was excellent .i got disconnected at 1 point and he even phoned me back . unhelpfull problem still not resoved ? the adviser checked why i was n't receiving reminders and advised how to get the settings for my other phone .however a text message advising users of the problems with reminders would have been helpful for those who do not go on line even if the reason for lack of reminders is not yet known .also i preferred bonus bank as it did n't involve going on line . good helpfull service .and got the issue resolved quick and easily the gentleman the call was so helpful and nice it took me several phone calls to resolve what to me was a simple matter .i will refer you to my phone logs to xxx .broken promises of delivering my phone and having to go through the same story over and over to get this matter sorted .not happy with xxx to say the least . i thought that my call was dealt with very good ! ! also you was very helpful with my problem quite simple : my query was solved in a polite and friendly manner . very bad service .better phone and a better deal elsewhere the advisor could n't help me change my tariff and couldnt advise why , just said nothing was coming up on the screen .my contract are both over a year old so i do n't understand this ? nil good happy conservation very friendly the operator was very polite understanding and resolved a problem i was having for almost a year in a matter of mins i got a sim only with you , i wanted to get another contract phone with and you declined it when you told me i could get a better contract after 3 months .i will be canceling with you soon also you try taking payments early . my question was n't answered but an alternative was suggested have been with xxx for 10yrs plus and never had problems i was very happy with the advisor who handled my call and he resolved an error that xxx had made on my account . xxx are always helpful and deal with every request i give quickly and efficiently , and it 's this that separates them from other network providers telephone line was cut off .pl tel me back . personnel was polite & informative my experience of xxx the person i spoke to was very helpful and polite and xxx always give me a decent service i 'm very happy .i 've been with xxx for many years and have no intention of going elsewhere .thank you do much . its a shame you were n't this keen to sort out my request ! if i call you i always have good service thank you . very happy when contract switched to payg it would have helped to know i had to activate sim. i was only told after a 30min call when your adviser realised what was wrong . i think xxx is the best network and thats why i gave them high ratings they are best for getting the best for your money with there deals i have had many different network tariffs over the years which are dearer with less options for free txts and deals the problem is not sorted out yet waiting for the new sim card to arrive ! xxx adviser tried to be helpful but my main concern is that i often have no signal at home and i 'm trying to find out why and how long the problem will persist .i am about to enter into another contract for a second phone and do not want to be tied into a contract if i ca n't use he phone .i am sick of the poor signal and need to know what is being done pay your tax and i might tell you . no very annoyed at xxx and would appreciate a call from a manager ! poor customer service .unwillingness to to help .large corporation with little or no loyalty to long standing customers everyone i have dealt with in the last few days has been extremely helpful and cooperative the operator was very plesent and helpful because i got good service and my thing sorted out the advisor was polite and helpful . there like that because i 've not rung . not helpfull . the adviser i have spoken to was very helpful and have answered my queries very .he is very polite too unlike some of the advisers i may have spoken in the past:-) tried to email you via web log in .did not work so had to phone you and wait on line .very good and helpful telephone operator friendly advisor that i could understand ! very poor phone reception in central london .lots of dropped calls and call failed errors .not good for business .i want to finish my contract . politeness and immediate understanding of the need and prompt action . quick , professional and very helpful switch to xxx passport whilst abroad and unaware of the prices per call !thanks the advisor was not able to satisfy my enquiry - he doubted what i was telling him and offered nothing constructive to the conversation other than i must write via an email to xxx .when i have not change anything and the error / mistake is on the part of xxx .i have since emailed my complaint /query - hopefully this time i hope i get a sensible response .david wilson i was very happy that i get all help i needed i got what i needed , and you answered all my questions . good and prompt service . matt was helpful and sorted a fast solution to my problem 10 minutes to answer call then it cut off lady had my mobile number no call back had good reception , now on flight to spain with my question not answered data protection ! - its a shame all your staff are not all trained to the same level - especially when one of the accounts u have breached actually belongs to a dpa officer ! - i will await your response as to why these breaches have occurred - if not i will be taking legal action against xxx !i wonder how many other breaches have occurred on other accounts .watch dog was interested when i rang them earlier ! i was with orange for over ten years i came to you i got everything sorted out and you have been brilliant since the start thank you friendly service problem solved ! the girl was very helpful , gave me what i needed to know vgh quick effiecent service 4 we seem to of had numbers duplicated across our four phones was pleasant efficient and dealt with the problem . efficent ,friendly staff because the problem i had got solved by the man on the phone been push from pillar to post trying to get this phone to function , xxx shops , push you to coustomer service , they push you to blackberry , blackberry push you back to xxx ?and on and on , service less than o sorted direct debit and she was very friendly on the phone advisor friendly , helpfull , and gave the right advise politeness and informative the reason for giving 7 's is because i ordered a phone on thursday for my upgrade expecting to be receiving it in a couple of days as most other phone companies do , on the call was unable to confirm when the phone will be delivered which i do n't think is a good service at all i thought my precious iphone had died and your adviser told me how to do a hard reset and my phone came back to life .so no long trip to nearest xxx store ( 20 miles away ) or days spent without phone .i 'm happy he had knowledge to offer ways of determining problem over the phone .not so happy you have 0870 number to call from landlines .no good if fone dead . the adviser was professional and courteous .unfortunately his suggestion regarding the fault on my phone does n't appear to have fixed the problem it just did not help me and not sure about my next move very good service alround bcoz there my ratings the service centre cut off my call twice .i had to speak to 4 different people and spend an hour on calls before being told to go to a xxx store .the last tech i spoke with was really kind and tried everything , but could not fix it .the fault is not resolved now even after a trip to the store , so i have wasted half a business day on this problem and still do not have resolution .if the new part being sent out does not resolve it i am still without a vital business tool . the service was very good and your operator very helpful thank you the advisor sorted all my problems out within minuets and was very understanding .he also answered all my queries my problem was resolved quickly + 2 my satisfaction friendly and efficient . **** service i was very happy with the speed my query was delt with . got all the help i needed from a brilliant advisor !thank you great customer service , helpful and friendly the issue has been ongoing for over a year and is still not resolved at all and all the advisor could do was pass my issue to another department . no the customer service was great , really understanding , helpful and friendly . i was happy on this instance because thats wot i wanted to rate your company because she understood the issue and resolved as quick as she could unlike the customer service from the gentleman last night x it always happens no matter who i ask to correct this problem based on trust as i have not yet received the text for internet connection i was advised that this could take some time ,thanks no some advisors much better then others , customer service has got better , this lady very polite and was quick in solving the problem with my phone 7 becouse this is not first time the problem has arisen and 10 becouse i was satisfied with way it was handled website still not working .i cannot access bills or start a new agreement with xxx .advisor friendly but not really helpful . my advisor was polite and friendly ; used her knowledge of xxxphone products/services and her initiative , to resolve all my queries and patiently explained things where necessary . because you take care of your customer as taking care of youself that the recipes of the trad which not a lot of people miss why their trad not doing well thank you iam out dear watson extremely pleased with the overall service of the advisor .she did everything within her means to assist me in my call .one of the most competent service advisors i have had the pleasure of speaking to . the problem was resolve on a speedy manor and the advisor was very efficient in his job . i was very impressed with the advisor zhe was very patient and underztanding thankyou rubish services service ten of ten was just happy with the service good service my ratings was based on excellent service fast and efficient cheers xxx disappointment assistant was very unhelpful , made mistakes and was not polite , the assistance i spoke to some time ago told me the account ( after giving her the phone number i was ringing about ) had 600 minutes on it , but does not , she was referring to another phone .now my son who is 17 and in the army , away from home , has incurred charges , and has had his phone cut off good call contact on this call as well as info given i find the service easter the person i spoke with listened clearly , offered options and possible solutions then gave accurate helpful information to help me achieve what i needed . been tennised within departments with a final result of query not resolved . thats how i felt with all xxx services ,coverage getting worse .new blackberry 9900 is the worst phone i ever experenced ! the assistant was very helpful and understood my complaint never had a problem with your service efficient + charming way in which my questions were handled .now can i have my lunch ! ! very helpful and we got what we wanted because i still havent got the a clear answer i phoned up twice with 2 questions & they were resolved very quickly the second advisor was excellent , patient , and resolved my problem .the first advisor was offhand and not responsive to my request for information . i am writing a letter to explain my complaint my bill was massive ! ! 10 business like response . i like the guys voice i spoke to : ) he was nice . felt that more information could have been provided or at least pointed to additional resources .also informed that the service i have signed up to may to be as comprehensive as expected . i have a serious complaint about my bill .the agent was helpful but unable to resolve my complaint . to get my insurance reinstated i was passed from customer services to insurance claims then onto accounts management .that ca n't be right .the gentleman in the accounts management section greeted me by saying `hello ` followed by silence .some training on greeting customers seems appropriate .otherwise my problems were dealt with well .thank you . very happy with service provided . the adviser resolve my problem in a shortly and professional manner . i asked for my number to b transferred from old payg phone to new contract phone .on phone 25mins , transferred six times .told to turn both phones off for an hour .just turned back on after hour n 40 mins , number not changed ! would 've been higher scores , but my call was dropped on a transfer between csrs . your representative was clearly spoken , good mannered understood my requirements immediately and presented a more than acceptable solution advisor unable to find correct info , disappointing product choices .wish i 'd chosen o2 . knowledgable .fast .helpful . happy with the service .happy how the call was resolved . good network and i get to speak to british advisors i like the service xxx provide , but on this occasion u could not resolve my query the ratings would have been higher if he could have told me the outcomes immediately rather than having to submit for approval .not his fault . the agent i spoke to was knowledgeable but yawned loudly during my conversation with him .he made me feel that i was taking up his time .he also referred several times to not being very good on a monday morning .perhaps he was trying to build rapport .sadly he made me feel unimportant . you have failed to take a direct debit payment and are now blaming me and threatening to cut me off.if you do i will take you to court for breach of contract and any any loss of earnings very straightforward and un complicated to cancel 1 phone from my business account . promt response .helpfullguys . the service i got very good polite and helped me with what i need to know the man who dealt with my call was very unhelpful to my query .....he had a tough luck , that 's how it is attitude ! the man was very polite been with you for years it was ok ! not told paper billing would be cancelled overlying feeling of dissatisfaction with xxx constantly calling to sort out various problems .call centre slow .much time on phone to xxx . service ,stupid question , , , ! ! i have several accounts with you and have had them for several years .i wanted to upgrade a phone 4 days earlier than your agreed date as i was in the area of your xxx store .the customer care team just told me that would not be possible and to return on friday .i understand that you have to have rules and these cannot be adjusted but when i asked to talk to some one about it i was told the answer would be the same from them .not a satisfactory result as i have been very happy with all that xxx have provided in the past . that 's 4 questions ! i spent 43 min on the phone just to activate a sim card query answered quickly and accurately efficient .quick pleasant service . i went away and asked for data to b turned off but wen i was away i could not make phone calls but could receive them nothing resolved ,was told 2 contact my bank regarding a recent debit card top up. .not helpfull @ all ... good service , polite and knowlegable your operator was very helpful but it took too long to get through . because adam was courteous , kbowledgable & efficient . yes spend a lot of money with xxx every month and feel they could have done more ref recent enquiry 0 they were polite and efficient . quick & easy . the woman was very polite , helpful and had a sweet voice . -i have been asking for xxx to mail me a written .statement for which i will pay every .month for .months .you expect me to pay my a/c .+ i want to check it ........you still have .not sent them .+ please donot tell me it takes 2 weeks there was a lot of waiting because of a computer delay . told the wrong thing !had to ring again .cost ! av no time at present thats just the way it is .ingenrrai terms it was exactly what i expected .thankyou . xxx service for customers general i am usually dissappointed with but today was dealt with quick and easy .so credit to the lady today as for once left satisfied because i have always had good service kept holding on for quite a while .problem net yet resolved and need to call back with serial no . of phone .told i ca n't have a new phone and may need to send phone back for repair .i ca n't be without my mobile phone as have no landline and also need it for work . i was served promptly , the assistant knew and answered all my questions and queries i was very satisfied with the service i received the lady was brilliant but i had no offer of even buying the phone i wanted so that was the let down for me so i will be now cancelling my contract and going with another user made mistake with first rating- all should be 10 just got the job done in one phone call . 1 .call handled by not 1 but 3 operators .2. kept on hold between operators for far too long. 3. given your apparent technological sophistication as a company l fail to see how my simple request should involve so many operators and so much time . 0 all my q were answerd polite and got cred on to freedom nice cheary happy lady issue not resolved , passed between many people over 20minutes couldnt solve my problem i was hoping for more helpful advise - having been with xxx for 10 years .i wanted to add the internet to my contract but would have appreciated a bit of explanation as to how to use etc .i did explain that it was n't very it minded .it was as if he could n't be bothered .did i get the best deal in the end ?i 'm not sure for a simm only contract . my advisor kept me hanging on for a few minutes while she ordered me a copy bill , i think it would have been more professional if she had put me on hold .also she did n't know how long it would take for me to receive it , i would have liked a more accurate timescale . no overall happy thank you it cost me to make the phone call and i never got to speak to anyone . i would n't change network as i 'm very pleased with the service i 've received from you over the years . 7 adviser was very helpful and friendly she understood and answered my questions very well so no complaints here issue not yet resolved really helpful and fast over an hour and6 calls later .i still do not have access to my voicemails . because it achieved what i wanted thanks ring me 7 6 operator very helpful the rep could understand me and i could understand him !polite and answered my query . you have not solved any of the issues but the lady i spoke with was very helpful .a lady who shows such a willing get up and go attitude , compared to the managers i have spoken with , is doing the wrong job ! because i had no fault to find with the help given even if it was not good news . good service guy on phone was great , but as he could n't reach the lincoln xxx store by phone ( they were n't answering ) to do stockcheck , and i have n't since either as they 're 'busy with other customers ' that 's not ideal ! because you have granted me wat i asked from you quick and polite very professional my phone cals to xxxphone this yr ,l promised 2 sims neva arrived now forget to send ,my wife recieves 20per cent when top up 5pounds not l yet l been with xxxphone like wife for years because i 'm not happy with company policy when contract is finishing .i was paying money for bloody phones for 18 months and now i need to worry about cancelling the contract myself and in 30 days time .and overpaying a lot of money , because i had no clue about it !this should be done automatically , this is just ridiculous !ut 's the same as stealing !hoping that your customers forget the time when contract supposed to finish , so you can charge some more money !paying money for nothing !very unhappy and will leave xxx as soon as i finish my second contract ! see email complaint . needed help with my phone did not it upset could you ask a supervisor to ring me cause i 'm not happy with the chat to your staff cause they was so un helpful would not recomend , as told 0800 numbers are charged at 35p a minute ! i was threatened with disconnection because my bill was higher than normal this month due to travel .i have never missed a payment , i have direct debit set up so there is zero risk to xxx .i never disputed the bill amount , just the heavy handed way you act when obtaining funds .this is not the way to conduct business in an agreeable manner .( also you do not offer any roaming plans for the u.s.a. )as a direct result of this treatment i will terminate all my accounts with xxx and move my business to a company who treats me with some small amount of respect and appreciation .i have never been treated so appallingly by any service provider , especially when i have done nothing wrong and in fact all i have been giving you is more business .unbelievably poor customer relations .my only power in this relationship is to choose where i spend my money and this is when i choose to exercise this power .end of. because its great service ... i thought i would have to call a different number , but the advisor was able to deal with my query very quickly on that call .very impressed not very impressed especially when i called about the security of our account .they set a password and then on the next two calls no one asked for it ! !then i found out it was put in the wrong box ! ! poor customer device it was helpful as advisor changed and updated my old simcard this hopefully will resolve the problem .thank you firstly very satisfield with and would recommend second my query was partially resolved .thirdlythe advisor tried her best for me and was very polite . no every time i have a query , you guys calmly deal with my queries , and are plrasent and polite , and listen to what i have to say , which a lot of people do n't .so thankyou for a great service no interest at all in my situation .xxx had already inconvenienced me by taking three payments for a single month .hopeless firm .after nearly 15 years will be moving to three at renewal . useless i would of give all 10 but your systems wer dwn yesterday on at least 4 occassions ive asked for you to sort out my bt openzone and its never been soeted . job done efficiently and quickly you 're advisor was prompt with her response and exceeded my expectations . a good level of service handicapped only by your slow systems your company does not pay its taxes , as a small business i have to pay my taxes , i get threatening letters even if i am a bit late paying .i would not recommend your company to anyone . craig handled my complaint sensibly and with common sense .this was in strong contrast to the various management systems that are designed to make life comfortable for management rather than helpful to the customer . no problems with the staff or the network and told me exactly what i needed to know and gave good advice .thanks xxx . where do i start ? . . .basically your customer service , though very polite , is rubbish .i also resent you checking on your service through unsolicited texts .if they actually improved the service i would n't mind but they do n't - it 's just another box ticking service .the reason i 'm fed up ?having to ask 4 times to get a phone unlocked and being told a different story everytime .in the end i googled it and found the answer which was confirmed by a very helpful csa .by the way the answer came from yahoo answers and not your appaling , obtuse website .you are very helpful when it comes to flogging something but when it comes to backing that service up you are terrible .i 'd change provider but seeing as both o2 and orange are just as bad what choice do i have ? my enquiry was solved and dealt with in one call was satisfied overall very good service could not deal with the problem and put me on hold for a very long time xxx is best network in uk i like the service and deals . sorry .no feedback when i did this last time so no the staff were helpful , knew the details relevant to my concerns .and overall i successfully archived what i desired .thank you team xxx . adviser seem un-interested in my query and was unable to give me definitive answers to my questions though it seemed the adviser who had previously accessed my account was also at fault showing an inability to read the notes attached or to check the status of the account a disapointing experiance all round unresolved issue for ever 5 months now .xxx never ring me to tackle the issue , they pretend to forget despite lengthy phone calls the problem with my daughters phone is still not resolved after 3 weeks .this is not good service . i allways get a good service from xxxphone but i have only had 1 good wil jesture off you in 20 years off being a customer i felt i had a very general query , but did gain a particularly succinct answer ...was told i needed my account password ( but did not have this to hand ) ...if this is / was definitely the case then fair enough , but i fail see why this was needed in order to answer a very generic question which must apply to the majority of accounts yes dunno i have been with xxx a long time and in that time they have always helped with any problems happy person at the other end of phone .helpful and clear speaking . the lady who helped knew exactly what to do to solve our problem - she was friendly but professional and quickly resolved our query still can not get emails every person i spoke to was very helpful and curteous many thanks again . very polite lady , excellent level of professionalism .thanks he was rude lucky it was an 8. 5th time of asking 3 by texts and 2 calls !hopefully ok this time ! genuinely concerned by the text messages and both personnel dealing with were dirt class and a credit to you assistant w{s very helpful i got the answer to my question and was able to use my phone the way i wanted to , the service was friendly and useful at the same time happy with service overall a good experience to q 1 , its early days with xxx .q 2 , did n't resolve within time said it would , as i text its still trying to connect .q 3 , i ca n't fault the guy i spoke to on the phone or any of the staff at the store at union street , aberdeen .all have been very helpful . on the open market there are companies offering much better value for money ,your advisor offered to price match and help sort out my query ! howard was helpful good customer service polite helpful and answered all questions .a little disappointed that some services have been removed from customers took too long only to be told that problem was a xxx network issue ! cos i have being with xxx for a very long time and if i have ever had any problems u have always helped . i was under the impression that j could upgrade my phone in 12 months and then got told its now another 12 months that i have to wait :( happy with the service & outcome of the call . fed up with dropping calls even when i and other caller has full signal .coverage is rubbish polite , quick and problem solved . the man i spoke to was sound and very helpful answered all my questions on the first attempt they were as helpful as they could be very polite , helpful , cheerful man who helped me with other stuff than i 'd asked for .every time i 've rung i 've had good service but he was especially helpful . i have used xxx since day one i think the coverage is better and any problems i have have quickly sorted comparison with orange customer service + cumulative rating based on contact with xxx over last few days . i ddnt get my airtime can i have it plse rubbish service for months because i am happy all solve my query all the time very fast & excellent service provide me thanks ! effort and enthusiasm to sort out the query , and the action subsequently taken good customer service . he was willing to help me with my problem and sorted it out for me your service was quick and to the point .: ) i already did . i am unhappy with your tariffs , they are not very transparent .your customer service is fine . the lady was much better at explaining and made me want to stay with xxxphone i called 2 get a better price which i was offered .the advisor was very helpful explained the different options was very friendly & had everything sorted in 10 minutes . due to the fact the query was not made by me but was from him whilst i am totally happy with xxx , the queries were his so i was neither satisfied nor dissatisfied so middle score . existing customer with 4 phones with xxx .contract offered worse than o2 offering .customer services very helpful but very disappointed with contract based on my loyalty to xxx over the years .will seriously consider change of provider for 2 personal and 1 business phone , which is not what i wanted to get to . friendly , efficient .wanted to help .got what i needed .shame yr multiple choice phone line is not so . only had phone since sept 11 - mic not working and battery life down to less than a day , only option offered is to repair no replacement of obviously faulty merchandise !this phone is my sons who is a student and his only method of communication .i was told i have a contract on the nokia handset , this cannot be changed to another handset ( which functions ) under the said contract even though the equipment has prematurely failed !not impressed ......b d godson . call was taken without waiting .agent promptly and pleasantly dealt with problem .secusity check taken .good response . i called to cancel my phone insurance but it is difficult to give full score as i wo n't know if the request was actioned until my next bill . the service was prompt , polite , accurate , and helpful . because i 've had a comaint with you since november which still has not being dealt with and i was promised a call back again and again i was not called back xxx customer service stinks ! ! ! ! ! cause i 'm a happy customer with xxx ! ! ! it was very good service . very helpful efficient polite been very disappointed with service from xxx since i got my contract with dd payments etc too many reasons to list .unresolved issues for 2 months now , with customer service incredibly useless . staff were very polite and helpful . i had a very pleasant customer experience and i was given good information on products and services from a sales assistant who listened to my current needs and future needs we have just returned to the uk after living abroad for the past 4 + years .lyoyd our sales person was very helpfull .newbury branch . leave me alonr u pedo and if this costin me my text i will eat you face off friendly advice q1- gave a 7 as i find coverage not gr8 & have to have a sure signal box at home & at workq2 - gave an 8 as my experiance in store was good ,mainly as the young lady who served me was realy good thas why i gave her a 9thank you dealt with query promptly please call me the reason for my rating is because you company lied to me about your military clause and now because of it i am going to have to pay 400 pounds .just for future reference you guys should train your staff not lie to your customers .i will be sure to let my colleagues know my experience and not recommend your company to them .i very disappointed with your service . not providing the escalated service that i pay for .i just get poor service high price and passed back and forward when i have a problem you would soon get upset if i stopped paying so why should you stop providing a service you promised . because my problem was sorted quickly and easily . very pleasant man and very helpful having trouble with signal at two homes have been misslead by staff at xxx good service and good prices . agent answered everything perfectly and also made suggestions as to how to reduce our bill bad support service , my issue and concerns are not resolved .advisor was polite but do n't appear to understand me very well .do you have a uk call centre ? because i phoned up not happy and my problem was solved quickly and by a very nice friendy person have not solved my problem yet but will try again later . the consultant was very helpful , understanding and informative . the caller was helpful , but i asked if he could call me back at 3pm after i had finished a meeting , which he agreed to ; but to this time , has not called back .i am on a train now , so hopefully he will call be after 5.30pm or tomorrow morning to set up the tariff . you said 3 questions !this is no 4 alex was very polite , friendly , knowledgeable and helpful in dealing with my query . customer service was unhelpful .something that was suppose to take couple minutes took weeks .satisfactory customer service took quite a while , initially it looked like they could not help then they found a way ... though im not sure it is going to work yet . no one could tell me what was going on .i was passed from pillar to post and back to the start again still no answer ....i am still waiting ... the questions i asked were answered very efficently was v disppointed by online response but telephone service good quick help that i actually wanted messing up of my day , mutation of my service causing me over charges on my bill and removing my subscription to wrongly increased my bill all my queries were handled professionally and with care about customer retention . issue i had was resolved quickly always been happy with customer service i have received from xxx since i started my contract frauds , delayed and irregular bills ridiculas decision .the phone i sent back and or charger clearly had a fault .your repairs team didnt look into the problem properly and tried to say that i used a different charger , even though i sent the official one back to them which had clear evidence of a problem.your customer service team basically told me to like it or lump it .and my only other option is for me to speak to apple .you wouldnt do this for your customer .not happy at all . i have been with yourselves for over 14 years & i have now converted many family & friends across to your network . cuz u asked dont know very disappointed with xxx seeing as i have bee loyal to them for at least 15 years .wanted to upgrade my phone as previous date allowed , now date been put back to april . poorly informed by first person i spoke to rude and hard to understand and abrupt second person very very helpful the person that spoke to me was really nice and solved my problem who i spoke to was very nice just hasnt had my settin sent to me yet no really good service was quick and really friendly . 10 well the query was not resolved and do n't like to be sent a phone as an upgrade that is the same as what i had i wanted a 9810 just because have had a problem with local store and yr repair dept so although not at all happy whth them in fact after nearly three weeks stil do not have my phone but customer services advisers excellent purely because of the customer service advisor i spoke to 10 very satisfied good service overall problem wasnt sorted so i will have to ring you back again . because i requested insurance on all my handsets twice and it was n't activated on one handset .also aspects of the contract were not explained which has resulted in two account numbers .generally i feel you get different info from different xxx operatives .v frustrating and not very reassuring advisor good .xxx unhelpful . the error was made at point of transferring our account to iphones we received no response to our email sent on sunday and at a cost to us and considerable time had to ring up waste time being sent in circles for the automated system being cut off when finally getting through the maze finally successfully getting through a second time .luckily she was great and saved me from considering terminating our contract with you . the girl was very good very pleased with the correspondence , i was delt with quickly and efficiently , very polite as well , 10 /10 helpful staff who explained what i needed to do .i was able to contact you by land line and mobile .the 2lock was removed and my phone was working within an hour . was quick and simple the service was n't excellent , but it was high standard .i never give 10 so then they can improve . i have phoned countless times all of the advisors i spoke to did not solve the problem my problem still exists n further more i am told my service will be barred !customer care ?i do not think so been with xxx 12 years also a problem was resolved tday after a few months only due to handset not been in stock am driving cant it was quick and althro it was n't my mistake it was resolved quickly by your advisor ex service ex attude ex first experience with xxx will def recomend thk u great service;-) good service you fulfilled everything i asked you to do : and it was done quickly & without fuss . i have a problem that i have reported probably 3 times per month since my august upgrade .xxx still has not addressed the problem and continues to penalise me .i will cancel my acc if it is not resolved in the next 48 hours . i want to leave xxx due to the expensive bills and i was n't offered anything better no no call got dropped - no calls were made back .thanks . was very happy with lady today as the last 2time not happy with people i spoke with not helpful and promised to call me backs nd did n't friendly efficient and fast and as i work in a customer service centre to was very aware of service good helpfull service to resolve problem . very helpful polite and solved the problems . very efficient very helpful & understanding .explained things clearly it was a simple request but you sent me away to your website to send you a message telling you what i already have .then apparently you will send me an email that i have to reply to .so a simple request turns into a three stage process that i have to monitor .it totally disrespects the value of my time . . xxx is always great my experience with xxx over the past few weeks has not been good & therefore at the moment i do not feel like recommending your services 2 any1 .the advisor i spoke 2 2day was fantastic , the best i have spoken 2 over recent weeks , so from my experience 2day would b more likely 2 recommend .whether or not the problem will b resolved or not remains 2 b seen but i feel confident that naomi will do her best 2 help .i feel the service i have had from other advisors recently has been very disinterested & not very helpful with the exception of a gentleman named lee .also , initially i spoke 2 some1 called claire who was fairly helpful but who failed 2 detail important information on your system which has led 2 the problems i am having at the moment .if the problem is resolved satisfactorily i wil continue 2 use your services as up til now i have been very satisfied with the service i have received but if it is not i feel i have no other option than 2 look elsewhere .however i would like 2 reiterate that the standard of service i received from naomi 2day was outstanding .i wil b happy 2 provide you with any further details if required .thanks . very helpful and gave me different options without being pushy ! always a great service problem not sorted yet i was calling to relay my praise of steve in redhill shop for brilliant customer service , i hope my comments are passed on .he made the upgrade a pleasure .thanks steve he was warm and we i find your operators polite and well informed and have never had a problem .well done the lady on the phone helped me and found the reason for the problem .however i had already spent a long while on your web based live chat without being able to make the person at the other end understand the problem .he gave me a whole set of recommendations which would not have assisted . a much poorer system and offers than xxx ireland not made clear 9 i was offered an upgrade from dec 31st which i am now being told is not available , though i was not told it was a limited offer .the representative did nothing to help .therefore i will be cancelling my contract and and taking my custom elsewhere . very helpful on the whole good service ! my issue has not been resolved and has been onfoing for months ! still did n't get the deal as requested .seems like they dont look after their loyal customers .better frals for new customers .apple dealers should n't be able to dictate to xxx customers what they can have good and friendly service and matter dealt with straight away xxx has been terrible .sending me the wrong colour phone twice and them telling .methat they do n't even do the colour i want after i have upgraded .a letter of complaint will be sent i 've been with xxx for more than 10years and the service has definitely got better .i 'm in the us and my phone stopped working .matter was solved within 5mins .my only irritation is that my service should never have been suspended as all the info was already on your system .wasted my time and meant upon arrival i had no phone . have been with xxxphone 4ever , no complaints i have been with xxx for over 12years and have always been happy with the service .compared to other comments i 've heard about other providers i feel i 'm with the best provider . i have no complaints long may this continue very good service and quick response times . i found the gentelmam that dealt with my call today was very help full and resolved it easy but i have not been so lucky in the past as i have had trouble understanding them staff were class very helpful all queries resolved very happy good customer service the advisor needs a few lessons in politeness . i was given the help i asked 4 very messed around and told one thing by one person and another from someone else if you call me the adviser was polite , very knowledgeable and , i thought , went out of his way i 'm still wating for email confimation .of our discussion - this was to be sent in five minutes . to help staff to keep there standard of work and b helpfull to customers i had my tariff reduced as i do not use the minutes agreed within the contract .i had also called last december to find out when i was able to reduce my minutes as my tariff was becoming to expensive & i was told i could do this in february .i was then told by customer services that i had been misinformed .however the member of staff reduced my rate regardless which is brilliant .i am a very happy customer .? love xxx always so helpful and friendly staff quick answer and immense respond to request customer svc operator help throughout the call . very pleased with the service . the adviser was very helpful i have always found the people very helpfull the adviser woz good and poilte .i disagree with being charged 1pound 50p a month 4 haveing my bill sent out to me think with other networks i may get a better deal on contracts . your staff are very friendly efficient and overall helpful and professional thank you this is the second time i have tried to resolve my phone problem .due to you sending me the wrong product . enough !he answered my query and helped .end of i felt the advisor knew his job well and had good customer relation skills , a rarity in this day and age . you have margin to improve in customer services everything was gd only i tryed to send an email an the site was down sorry about delay in a short answer .you listened and resolved the problem quickly , thankyou the representative did n't really listen to my questions , quite blunt to be honest . i am a buisness customer who needs a phone to work no conclusion to my query .passed from one department to another and now i have to wait until xxx contact me to advise why i have been charged more than normal good service . keep geting run around ave to phone back in few days yet again .have been trying pay bill and keep getting told to phone again first advisor unable to give required info as bill payer not present .i pang back when authorised person present and was given info anyway .mixed messages given to me .i am confused and my time wasted the agent i got was very un professional and i will be leaving due to it i did n't get the result i wanted but the service is still good still waiting for a xxxphone representative to call me back to exchange my i phone as it is damaged , one of your customer advisors said that they would arrange for a collegue to contact me to arrange a replacement . no no did n't even call back , u are saying i am in a five year contract which is not what i signed up for and i want it to be sorted out and i have a product that dose not work ! ! !i am very unhappy and will have to be calling u again today as nobody called back like promised ! ! ! ! i impresd with standard and how i was treated 10 out of 10 with member of staff it was quick , efficient , i got the result i wanted in a quick turnaround time .service was done with a 'smile ' . i found the advisor very helpful but was suprised i was sent an email in the first place not detailing what was agreed with the advisor that called me on 10/02/12 .this call could have been avoided had the correct information been sent . things were dealt with quickly and professionally i had a problem which was n ,t fixed yegrterday but was today to my satisfaction do n't know because you take the time out to speak to me all the time .and you are all ways very understanding and speak clearer because the operater was very friendly and polite and tried his best to solve my problem the response to my problem was quick , efficient , and resolved the situation quickly . xxx is da best staff was rude , unhelpfull ring me if you want anything elre 10 the person i spoke to was polite and able to answer my questions , unfortunately my phone cut of before i was finished and to say thank you to him i was happy however normally they are i calnt understand the people u hire as none of them are english ! i was n't happy with the recent contract i made at store .being a long time customer with high payment i expected from the person to put me through with the right person who has power to change part of my contract instead she tried to convince me that i could n't change the contract.basically , i asked for changing in my contract and she had no authority or power to do that and still tried to deal with the issue where she had no power to do anything with it.it is sounded like you were not clever enough to get better deal and that 's it ,over. i trusted xxx and did n't even make search for new contract. wheni compare with other companies offer i felt cheated. i do n't think i will renew my next contract with xxx .anyway ,thanks for asking.it is a feed-back ,not a complain . because i feel xxx do n't help me in the slightest whenever i phone nothing ever gets done right and i would love for someone to phone and talk to me because if anyone asks about a good network to go with i certainly will not tell them xxx ! pleasant efficient service because you kept me on hold for 15 then cut me off because i pay 40 pounds a month for a phone that does not work and the service is poor and xxx has messed me around i wont be renewing my contract ! ! ! overall very good service disappointing service - a long time loyal customer who spends fortunes on bills / i 'm so disappointed . the advisor has set my contract to change to a pay as you go on the 27th .this solves the problem of wanting to keep my number as when i get my new mobile , via dialaphone on a xxxphone contract ( as you did n't have the model i wanted ) i can then move the pay as you go number to the new contract .:-) my enquiry was what are the settings i need to connect my phone to the internet and i was told to ask at my nearest xxxphone store guy did n't know what he was talking about , sounded like he was making it up on the spot x adviser was great - polite , understanding and helpful , but he is restricted by your new replacement/repairs system .before this new system my faulty phone would have been replaced , with the same type of phone the next day .now i 'm told that i can expect a call back to discuss the problem in the same time .additionally to prove that the fault does not emanate from the battery i have to wait a further 2-3 days for a battery to be delivered , or buy one from a xxx shop .and if it proves to be the phone then i guess another day to wait for the call back , a few days to get the phone to me .not as good as the old system as i 'm sure you 'll agree ! happy with the service issue with phone sorted by polite and helpful advisor .thank you !( that 's not always the case ) satisfied issues not resolved yet i would recommend xxx to my friend , but sometimes i do n't understand your system of billing how it works .u charging and ur customer adviser ca n't explain in pure and easy way !all of the talk in ` xxx ` language ! ! ! good efficient service and a polite member of staff the person today was very good but i should not have had the problem in the first place good service he knew what he was talking about the htc mobile will not connect to btconnect.com .making work life hard . got my issue resolved completely . no reception for 2 days , had to ring youi on my landline at my cost and when you eventually confirmed that the mast was down , you had no idea how long it will remain so and you insisted i had to pay for the calls to find out why i have no reception .your immediate suspicion was that my account had been suspended which i find offensive considering my history . the adviser was very helpful and has saved me unnecessary expensive bills in the future by changing my package . very helpfull quick and good service your employee , colin , was very polite and and as helpful as he could be .however colin was unable to tell me when the site number 11820 would be meant !my daughter and i have had no reception for a week since 7th feb.we totaly rely upon our mobiles so i hope you will resolve the problem quikly and compensate my daughter and i accordingly .thank you . mrs madden the service was efficient and the problem with my phone was dealt with within a week .very impressed , thank you good customer service .polite friendly and very helpful . i had a very efficient advisor who was very prompt , told me all i needed to know and checked i understood everything .really polite .thorough .i have always been pleased with the service i get fro xxx .many thanks . been mislead on prices satisfactory i would recommend xxx customer service to anyone who has a xxx contract or phone but the people who i talk to is very rude and seems like they do n't really care of the situation very helpful and efficient and the advisor is a asset to your company x good help request resolved , phone line very quite during call had to ask if still there while she was carrying out task ... overall good though have you read them ? does it matter still not sure if it has been resolved i thought ur advisor was very professional and helpful the operator was so helpfull and easy to talk to and very polite ? had a big bill last month but with not receiving a bill i couldnt see what was wrong .i got a text from yourselves stating some unusual usage on my account .i called 191 and the gentleman was very nice but said he find anything that was not normal .so i told him that i was .nt receiving bills .today i got one .an error on my friends and family numbers .they put down incorrect mob number .that is why my bill for the last months have been massive especially this one .the lady was lovely today but 60 off a 500 bill just is not right .i been with you for a lot of years so has my family .but i think i need a change .on my way to shop to see what they can sort out . because xxx staff are helpful and friendly and edwin herman was very helpful with my call today x good service not sure if xxx passport has actually activated .he was n't very clear because i was happy with the service cos am a happy chappie and the service was ace he was very helpful on my query good advice pleasant manner .quick good service & very helpful adviser no free upgrade for 24 months . to not be able to exchange my phone for one of lesser value is terrible why would i want the same phone again that has gone faultyi makes no sense .not happy . happy custmer the guy i spoke to on the phone was most helpfull but it took a long time to get through . when i went in the shop they were not interested in giving me such a good deal as they were giving to new customers and as i 've been with you for over 10 years i was a miffed so i went down the road got a far superior phone at a fraction of the cost because i just hate the fact that xxx leaves it all to the computer to work everything out .the customer service good just xxx 's working out 's is messed up . being totally satisfied . phone call was useful but not helpful as per usual an excellent service was provided ,found the guy i spoke to very helpful and everything i called about was dealt with advisor was lovely , query resolution could have been explained slightly better , generally all good ! answered my question my rate was fair so thats why i put them thanks my enquiry was dealt with to my compete satisfaction i am happy now .i am sure that you can c on your system what was happening .whenever i wanted to set up something i was told its done .itwas always something diferent but never mind .eveything is done now .hopefuly it wont change .thanks .nomore questions very helpful advice and service .very polite , helped me achieve what i requested . im told one thing and another time im told something els ? because i wo n't more for free was going to leave , bad customer service , extortionate bills etc , bills now corrected and my other issues are now being sorted appalling service .have been given the runaround with a supposed upgrade .phone shuts down after making a phone call .no one can get me a replacement .disgusted the operated save me from sending back my phone problem dealt with quickly and curtiously short query service was above average but not exceptional your advisers keep telling me different/contrasting things about upgrading and about my new price plan .this is very confusing especially when i call back to find someone has given me the wrong information .sort it out xxx , please !it 's very frustrating ! problem not resolved no the advisor did his best , but could n't really help much . i 'm still waiting for the adviser to call me back he was only going to be 5mins 4 hours ago cheers the reason is cant get voucher from rewards because i find them very helpfull i will be expecting your next call to ask me why i give a bad scoring and help me with my query to put it right .thankslynne finnigan because the service was 100 % lady was helpful and answered all questions overall from the start of the call to the end of the call the advisor answered all my queries was very helpful and very polite and resolved all the questions i asked her effectively and confidantly and alleviated all my concerns and worries tell it as it is i am extremely disappointed that our phones were put on restricted service for no good reason .this caused distress and business disruption . good service very helpfull no service good and polite very pleased but was left on hold for a while xtrmly hlpful young man at carphone whse sorted issue at xxxphne where my contract had been extended without my agreement ! the advisor was informative , patient , polite and as an ex team leader for xxx i would employ him to be on team well handled & patient extremely helpful .have been chasing proof of purchase for weeks and she did in 20+ mins ! service is always good and people understand what your saying . your prices are not competitive .too expensive and no flexibility at all ! felt like i was a number .couldn 't help me specifically with the delivery of my new phone .not my fault that driver went to wrong house . helpful , reasonable , understandable . the first one was because i had issues logging into my xxx account .i often have issues with the online account website .the other 2 responses are self evident . i have been a customer with xxx for some years now and am overall very pleased with the service i received in most cases . i was helped by the advisor who altered something on my computer to correct my blackberry problem. i just hope it works .time will tell . he was helpful and understanding no very friendly and efficiency actioned my requests . excellent service and all questions/problems were answered and solutions given . the member of staff was very helpful and understanding . i have been trying for months to change my account that you have had as business to a personal account as it should have been from3 years ago!todays effort which should involve a refund i hope was successful , lady was helpful , but in italy so will find out tomorrow when back in uk your staff are good at there jobs brilliant service happy with the service , also excellent signal you charged me extra for picture messages & internet tethering .i had 10 picture messages each month which has disappeared ?& you should make customers aware that tethering is not included just like xxx do when you are abroad .unfair terms & conditions ! dspt u 'v told m of 3 q only !1 :+clarity on dialogues dsired2:waiting time quicker response dsired3 :@twice more my calls could n't b succesful ! the two men that took my calls , an american sounding man called steven and a man called chris . i cannot access my account online due to server problem your end .have been told you have emailed my bill but not recived yet ! relatively happy assuming actions are carried out as agreed on call website not working , only solution is to delete my account and re-register tomorrow .not satisfactory . because the service was 1st class as always . certainly - please call me ! answered my question they explain in great detail the reasons for why i was phoning and resolved my issue with no problems at all i was completely satisfied really good service and i was told what i wanted quickly the question poised to the costumer service was passed on to the appropriate team member who answered my query promptly i have made 2 phone calls today !second one was ok which is why he got a good rating !there was a number of problems with the first one , 1st problem was my address had suddenly changed , data protection and security issue !2nd i got pushed from one person to another .3rd problem i was over quoted on my cancellation process . delighted with the service and customer care ! they helped me out straight away and did n't have to wait long the person i spoke to was absolutely amazing in handling my query :-d i was well served ans she was really helpfull was clearly directed to service required , issue dealt with quickly & clearly first of all i spoke to a woman who was new and cleary told .meshe did n't know what sje was doing , i was on the phone for half an hour and achieved nothing , so i had to call back again and speak to someone else using nearly all of my lunch hour to solve a simple query .not impressed . excellent service and answers polite staff coz xxxphone had completely cocked up my bill ...the countless time i have called to resolve this and no one can help or no one has updated the notes !and no one has had the courteous to contact me about the compliant that i emailed into ur complaints dept ! ! ! !...all round absolutely outrageous customer service ! ! ! ! ...i still want a reply to my complaint ! ! the lady that helped knew what she was talking about and managed to clear my query quickly and with ease many thanks to her ! good service . i hoped i might get free stuff everything was handled well , with knowledge , and efficiently the guy i spoke to was very helpful .nothing was too much trouble , he went out of his way to explain things .as i have parkinsons disease and my memory is not to good .his name was brian . cos the guy i dealt with sorted out my contract and went out of his way very helpful and sorted the problem fast freedom freebie web and minutes not added after top up .i complied with all terms and conditions , your system failed to add the pack .agent had to do it manually very helpful guy . . the initial upgrade was blocked due to an error with the shipping address , which was only made obvious during a chase call .the rest of the call handling was good if slow , caused by a couple of off line calls .total call took over 15 mins . efficient and polite . no got passed around like a bad penny til i was forced to hang up quick efficient service when i get full access i will let yoi know cause i 'm %100 satisfied . understanding and helpful my query was solved quickly and politely and the advisor was very helpful because i 've got to go in too the city , and pay to park to take my phone in too a store , when i 'm busy working !shocking why ca n't u just send a new phone and thus broken phone they take off me ? ? vf did not seem interested in keeping my business not happy with the service off xxx but the adviser was polite just think xxx 's policy is wrong and unfair my problem is still ongoing and no closer to being resolved guess no one is interested in solving my problem and as a result i am going to transfer two lines that i have with xxx to o2 . atleast they listen and strive to solve the problem ! we were not attrnded very well .sales people were only after upgrades and werenot helpful . . very displeased with the service you answered all my questions because i got the answer i needed fast , thanks finally i felt customer responsiveness .i 've written two messages online which have been acknowledged but not responded to . the adviser was helpful and clear on what to do to but to get a higher mark they could have offered moe solutions had to phone in several times in one day and still have the same problem and the coverage for my xxx dongle in the middle of london is dreadful - 1 bar ? ? ? furthermore have spent hours of my valuable time trying to connect and on the line to xxx .some of your staff excellent - some dreadful . had several questions to ask and all were answered well and clearly your guy was polite and well spoken and informative no problem sorted out straight away satisfied with the outcome i got the result i needed quickly the prompt and efficent way xxx dealt with my upgrade and other related issues very friendly adviser i was happy with the information i received .it was quick and accurate .i also received the form i required by e-mail immediately . bloke i spoke 2 was a joy 2 talk 2 he answered all queries . i am very dissapointed with the service altogether i ordered phone online thvrsday told i wovld be able 2 collect from store sat now told still not been despatched customer service no help at all polite , efficient .clearly competent .did what i asked .simples . sam was very helpful . was delighted with help but nothing much could be done at present for me .will try samsung help line .but thanks my voicemail was not working my advisor was awesome and did as she promised after a system malfunction . having tried to sort out a long standing problem with a faulty handset the adviser was unable to allow a exchange to different model but was very helpful otherwise having told adviser that the blackberry was not suitable for me due to small keys and my poor eyesight i had hoped i might get a deal on an older model i phone but adviser was not able to help me . i never missed a payment and with no warning you cut me off ! ! straight forward conversation , very helpfull , and easy to understand , overall quick , procise , and pleasant . we got all details needed from the team in store i 'm very happy with the deal i got and love my new phone :-) because the person dealt with my query immediately .but i dont agree being charged for call .it makes it difficult then to contact 191 when you have no credit xxx connection is crapped jr concrete & granolitic flooring ( 01733 ) 350169 8 reps were helpful- but im extremely annoyed that the answer to my query is different from what i was lead to believe your customer service advisor was very helpful and curtious and solved my problem immediately fast efficient & friendly manner i am happy with my service the only thing i can complaine about is your overseas charges like i told u before this was my fault for not topping up in time well since i 've moved to xxx had nothing but trouble with you ! ! !and am thinking on moving back to 02 as am sick and tierd of ringing cutomer services evry 2 mins the advisor took her time to help me and done a fantasic job at doing so . cause xxx are a good company have great coverage and the people i spoke to were very polite and helpful very good customer service , well done ! xxx not the best company to be with . xxx do n't value there customers and are very unhelpful even if like me you have been with xxx for 6 years now , i 'm looking to leave xxx as soon as possible ur the best network because xxx are ripoffs with their charges so wouldnt recommend the last 2 advisor was understanding to a point but xxx fail to put info on charges on leaflet that comes with sim the lady i spoke to was very helpful and has hopefully solved my problem !thanks . my service does not work due to my i phone , you as a company are costing me thousands due to dropped calls problem identified quickly by first operator who immediately passed me to technical department where helpful man gave correct solution straightaway with clear instructions & was very courteous . i havent been able to get on my account internet .asked to send my bill by mail , not yet recieved .troubleunderstanding the advisers accent . very friendly and helpful customer service i have waited 4 weeks to get my upgrade delivered , and when i called the department had not even dispatched or made record of the order , however they had billed me for it .spent a whole hour on the phone today trying to get it resolved and lets not forget i chased this up every week since 27 jan .poor service and not acceptable . extremely angry with xxx promising an upgrade , which was not honoured .i will be leaving xxx at the end of my contract to move to another network as the treatment i received is unacceptable helpful + friendly gave me the info i needed so couldnt ask for any more than . i cudbt have had a nicer person on the phone my on-line account a few months ago said i could upgrade in april i have now been told that the offer has been taken away i ca n't upgrade till july .i 'm upset as i want the new iphone . on hold for 20 plus mins , still wait to find out , the outcome generally v happy with the way you handled all aspects of my request i never have trouble with xxx never many thanks the advisor today , assisted above and beyond my requirements ... was extremely polite and could not have been more helpful ... cannot fault at all . no i had to pay my phone bill and could n't do it online as there was a fault .so i phoned it through and was dealt with quickly and efficiently . query never got resolved had to go to xxx store was happy with person who dealt with call as he sorted out everyone else 's errors promptly because she was very understanding and helped me a lot to get it sorted very poor info always get a diff answer .you must have the worst training methods would like to upgrade my phone sooner everything is great you were not able to resolve the problem . because xxxphone is a good company because it was a very quick and easy call to make and colin was very polite and helpful . because everything i asked for never happened .was a waste of my time .ive been with xxx for years and never had a problem but no i have endless problems and am considering changing company that would take too long to write .shocking service received from xxx over the last year .if anyone is interested in discussing the matter please get in touch . 8 satisfied overall because i liked the service polite and down to earth girl looked at my problem and gave me the correct info to sort it out pass these comments onto the girl who dealt with me thanks excellent cust service , friendy and helpful . the man i spoke to was very helpful and was happy with what he did she wos nice and made me happy with the call the matter was not resolved love xxx :du asked and i 'm happy whit xxx that 's why . i want to speak to same one to ask if i change the day i pay my bill .andever time i phone vadafone they ask u a pin but i do n't know it .but say when fone if you do n't know it they will ask you for other things .but they wa let you .my fone still playing up . take a look at the account , i do n't like being used ! did not solve my poor signal problem i have been a xxx customer for over 10 years and would never change .the service is good and coverage too . he was a very nice helpful chap i was not sure why i had an invoice in the first place .i have already had to contact xxx as my contract was not as discussed .hopefully everything will be sorted now . could n't match carphone warehouse prices over all not to bad , but on occasion there has been conflicting information provided by your company . i did not get any help with my query ! my adviser was very friendly & very knowledgeable . excellent assistance received .just a pity my account was such a disaster in the first instance .hope it is soon rectified . polite,courteous and as usual sorted with one call . tom was personable and listened + he offered a solution could hardly hear advisor... have no idea what he said . good service xxx have always been very helpful when needed to be .no 1 for everything !i 'm staying with you ! ! ( does that merit a free upgrade ? ? ? ) proplem resolved for good service ! xxx people r really helpful he had a hot voice very helpful and friendly staff who immediately sorted issues i 'm happy ! ! ! ! you sending me a new sure signal the 6 was because there was no real way of resolving the issue , and it is not possible to actually tell if my messages have been delivered or not which is the problem .the advisor was very helpful and told me all the info possible which was much appreciated . as the first person did n't even say hello and listened to her talking to her friends or whatever and she did n't really sound as though she wanted to talk to me 2nd person did n't do what i wanted actually did the completely oposite and the last person was the only helpful one i told u in the 1 text the advisor - candy - was very helpful and met all more requirements efficiently - she contacted her supervisor to get a decision on a tricky query and explained what was happening during the process - with a very satisfactory outcome coz u couldnt help me any futher i have been with xxx since i first ever got a mobile phone and have never had any problems with staff , signal , bills , etc and prices are reasonable .i say this because i know friends who have problems with their providers quite regularly .i am extremely happy with xxx and have even tried to advise friends and family to change over to you . because it helps me with my problem knowing that its ok without worrying as im not overly satisfied with services ov lately and have considerd changin my network because u ask me overall xxx is getting worse signal , price ....,problem not resolved , advisor was very good . the advisor was very professional and nice .outstanding service today 1st operater hang up on me after she found it difficult to answer my quieries .however the second adviser was very proffesional and the ratings came from him .if i was to rate the operater that hanged up on me it 'll be all 0 's could not speak english 10 the operator who dealt with me was very patient and very helpful thanks used your service for a long time happy with the product xxx have not responded to 3 emails i have sent in the past and do confidence in your customer service is poor .the woman sounded a bit short . i gave the 1st question a 0 because the it is getting to expensive and other networks give alot better deals because i was very happy with her understanding me being a 65 year old who is ill and she took time to deal with me this has now turned into 4 questions rather than 3. ok , i was satisfied at the clear answers given to my questions .no uming & ering , quick & slick .however i 'm dissapointed in that xxx does n't advise on what to do when pestered by spam texts .i chose not to respond to the texts ( which was vindicated by your man ) .however as i had passed the mob no of the 2 most recent texts , i was dissapointed that xxx does n't/cannot susspend the numbers given as i 'm sure they would do if i made & sent unwanted texts purporting to know of my buisness . nice helpful staff your customer services is non existing and poor product knowledge with the call centre ...xxx have after 15 years have now made me understand that its best i take my business .elsewhere ! ! ! you are criminally negligent and complacent with fraud you will be punished sorted my problem out with no fuss . the adviser helped me with the problem i had , he was very patient and apart from a few network probs i hav been satisfied with xxx , hope long may it continue for a long time nothing has gone smoothly with this new business ac we have wasted valuable man hours & then to find we are being overcharged as well .your online account is clunky and never up to date or displaying correctly and your staff has to keep customers on the phone rather than checking properly and calling back .we still wont know if credits have been raised correctly until we have a correct statement and recalculate your strange pro rata billing periods .staff pleasant but data entry abismal . because you were good and answered all my questions and sorted my problem because i still have n't got any internet the girl who handled my call was excellent .really helpful and great customer service skills .the service i have had in your store in marlborough has been appalling so it was refreshing to get such great service on the phone . the help was poor ,the person was rude chasing up a complaint before asking to be transferred to another dept .kept me on hold for several minutes then came back to me and asked for my number ( for a manager to call be back on after a 2 week wait ! ! ) then e transferred me to a queue and when i finally got to an advisor they had none of my details ! unnaceptable especially as i was calling about a non return of call from a complaint very professional and easy to understand the thing you told me .love you guys : ) ave a nice day and thanks it 's amazing to hear that the price plan in some countries are more attractive than the one offer in uk.this is same company . chap was nice , but unable to help !his supervisor was ment to get trial team to call me to help with problems !have n't heard from anyone !have swapped sim card to old phone so i can make calls & send texts !but old phone , so no internet , music , photos , f/book etc .so someone had better call me soon ! ! ahh ! very easy and delt with my stuff nicely service was good quick ans easy very good prompt service thankyou i did n't get a solution to my problem .xxx does n't probably care for their high usage clients . happy customer operator was brilliant ! ! ! very nice and sorted out my query !fab ! i phoned to get a new phone on contract as i paid my 3rd bill and i went to xxxphone shop twice and their computer wouldnt let me get one but i phoned xxxphone and the credit team placed the order for me and now im very pleased . you are giving me very very bad service and want leave you asap advisor was friendly and concise and helpful .he presented information well , and gave good advise on how my issue could be resolved as the 2 people that i spoke to where absolutely rubbish and i ca n't sort out my problem unless i never download and games or music again which i think is rubbish as a young girl as i download both thing regally have no worris with xxx very dinnarr i had upgraded my blackberry to an iphone online and my bb services and internet had stopped working after i did this and when i called to see why the advisor did n't inform me they had been stopped due to the upgrade so i waited another 1hr with no internet or bbm until calling again and another advisor advising me it had been stopped and then reconnected till my iphone arrives .very poor customer service informing the customer wrong basic information . very good customer service experience the system was down , therefore unable to deal / resolve my query the girl assisting me with my problem went the extra mile to help me and she didnt have to . i was absolutely disgusted the way i was left on hold for 30 mins by ian , and then without notifying me i was transferred to porting dept to be told i needed to go back to customer services .on going back to this dept i was then not able to gave my matter resolved as no one new anything , the knowledge of systems was appalling .i do n't know why you gave people in this dept who ca n't do exactly what they are supposed to which is help the customer and solve any issues they have ! ! xxx put a pass code on my voice mail without telling me and i am not authorised on the account so i was unable to find out the code or why it had been put on my voicemail account without me knowledge u said 3 questions !the issue i called abt was n't resolved mainly cos of the website maintenance but the adviser did n't just give up after d 1st try , she tried other things and finally said she 'll escalate d issue . very pleased with the result by the end of phonecall the new blackberry 9900 is rubbish and its broken within a month .if it was broken within 2 weeks i could have exchanged it for another style of phone .i run a business and am possible now stuck with a phone that 's not actually fit for business your customer reps do n't know the products and so keep giving incorrect info .this morning i spoke with 3 reps and each contradicted the other .this is not unusual it is , regrettably , your norm .one should n't have to keep calling until 2 consecutive people tell you the same info merely to establish what you 're being told has at least some likelihood of being correct .and complaints to this effect are rushed aside .i was generous with my questionaire ratings . excellent service very helpful adviser , quickly answered queries . i am satisfied with the service i get.thanks my only problem was that i could n't get a clear / simple answer to the question : `how much will it cost me to make calls once i 've used up all of my minutes ? ` - the reason seems to be that there is n't a simple pricing structure .when i further refined the question to ask how much it will cost me to call other xxx mobiles i still could n't get an answer .i think the problem here is not the lady i spoke to but rather the fact that there is n't a way to predict how much a call is going to cost .i am hugely frustrated by this ( if anyone wants to call me to clarify , that would be much appreciated ) but otherwise i have to say the call was useful and the lady i spoke to went out of her way to try and help me . dealt with quickly i find your service realy good and helpful thats wye i stay with you i already opted out of surveys .wil b leaving xxx asapkeith knight the reasons for my ratings are :1- i have been a xxxphone customer for many years and have never had any problems .2-myquery was answered in full with no hesitation.3-theadvisor that handled my request was obviously knowledgeable and quickly answered my questions as well as emailing the details to me .exactly the sort of response that i would have hoped for .thank you . wud like a service from xxx 2 not allow 2 go over inclusive minutes .gotcharged a lot 4 this . polite and helpful was verry satisfied dont like xxx as a company , would never use them again customer service was good though really helpful answered most of questions and checked any others she did n't know .overall pleasant and happy all was sorted asap ! never got my freebee minutes the problem wasnt resolved . quickly sorted out prob .very happy with solution . i was very unhappy with xxxphone , and i had 3 previous terrible conversations with operators that did n't have a clue .lisa was the first cs rep that listened and did anything about my complaint .i am very satisfied with her response and if it was n't for her i had intended to switch companies for my next contract renewal . just good uk based serivces polite,knowlegable + informative member of staff assisted to clarify our charges . because it was handled quickly which is handy as the billing site was down again ! the customer service man was a calm and could speak english ! what i asked for hasnt bin done yet . . 2 cancal a contract is not easy as i thort .andmy term is up ...if u wish 2 no more ring me he was very helpful , polite and understanding .an asset to the store . first class service service friendlyness and helpfullness was very good and i think the person who dealt with my request was great told me wat i already knew did n't help the question i asked was answered and although the question brought up other questions these were answered by the customer care team member. . also he was polite . . pleased with service i called the service team today 2 query my bill and arrange 2 look at it onlind and then arrange payment .i explained that i had received a message that i would loose service and asked if this could be avoided as i was checking my bill .i was then cut off half an hour later and as i am abroad i 'm not able 2 call 191 to get it reinstated .i would appreciate if i could be called back to sort out payment etc my mobile suggest a call might be appropriate . guy very helpful , but only 9 for others cos i 've got a problem with my new phone and i 'm disappointed about having to return it after one month friendly and efficent advisor resolved the matter quick and on best way i could expect the operater was very helpfull .but as far as being a pay as u go custermer ime discusted advisor took control of the call and provided an immediate response that delighted me - important to note though that the call should not have been necessary as an earlier interaction resulted in a charge to me for a micro sim to replace my normal sim when i upgraded from pay as you go to monthly account ( particularly as the sim did not work and i ended up going to a xxx store to get a new one that worked .nevertheless this advisor quickly realised the problem and sorted it out .thank you i have so many problems with my handset and to be told that i ca n't have a replacement handset for a a faulty handset . took a long time to get an answer when other times the operator has been much quicker x i didnt get the definitive answer to why my texts werent getting through but that could be because the probem is in tunisia . prompt and hassle free service very helpful ,understanding and polite man very professional advisor was helpful , but was unable or unwilling to give me what i wanted she was polite and did it very quick the adviser was very helpful because i am extremely dissatisfied with xxx and have recommended that my family and friends do not join xxx and neither will i in the future . went to the shop to get one of the numbers re-instated .was promised that the phone will be back online within 24 hours but after 3 days had to go back again .finally a very helpful lady lauren sorted the issue out instantly . although i have to go to the store to get my phones covers for accidental damage the advisor did the best he could with xxx procedures service was quick friendly helpful and easy . good quick service good , polite and helpful service . i want to cancel a contract because the device does not work .i could not do this on the phone as was advised to use the website but the website refuses to take my details .so you are making it impossible for me to cancel because you asked me rate . i think you must know there is a problem with the battery life on blackberries but are delaying the solution by sending me a replacement battery instead of a new phone .the call handlers were efficient and helpful to the best of their abilities . the adviser was very nice and helpful , however i am very unhappy about the phonebill as i am sure it is wrong . did n't sort the problame out ! 2 lost parcels still no phone phyllis spent time and effort to establish the veracity of my complaint , and resolved it for me .she was patient with my anger and annoyance at what i believe is the generally poor standard of xxx customer care .in fact , i can honestly state that if i had been dealt with any differently , i would be leaving xxx .phyllis may well have kept me on for another 13 years staff pleasant courteous and helpful i most certainly would not recommend your xxxphone shop in kilburn london .it seems they are not interested in trying to sort my phone out ,they seem only to want to sell me a new phone .not at all impressed . the xxx account part of the website was down and i needed statement totals for my accounts .although i could not get my statements emailed which would have been best the member of staff was very helpful and gave me all of the info i needed to complete my company account info for my accountant . no as a customer for over 20 years i am disapointed that i have told lies by one of your customer agents when i paid my account last week and wonder if a manager would like to contact me when the recorded call is heard by a manager as i asked today i wonder if i will get a call and if xxx care about custmers like me we will see ? my issue was resolved the first guy lied to me about the length of time it takes for a sim to arrive in the post .he said 7 to 10 days and i thought that was a very poor service .i need a sim asap as my one is faulty .to hear that upset me .also to hear that it had been sent to the wrong address annoyed me .i cannot get to a xxx shop as i work 9-6 each day .he was also chewing gum as i could hear him chewing .i found this very unprofessional .the other 2 calls that i made were very swift and directly dealt with my problem . always had very good service whether on phone or in the shops extremely painful one year service experience with xxx refer to the detailed answer given to your first question rubbish service and no card delivery . im satisfied the service , more free mins .cheaper rate international calls . totally unacceptable service he listerned even with me ranting at him and says he has sorted all my problems happy with service and advice see prev unable to connect to my account and no one at xxx can tell me why as xxxphone are fantastic xx no hating all these texts i got the info i wanted very very poor this was one big let down ! ! ! the operator was polite and knew what he was talking about even though he could not sort out the problem he put in to place a solution the reason for 10 for the lady who helped me is because she was helpful friendly and knowledgeable !the reason for 5 for xxx in general is because you promise to do things and do n't ! ! ! ! friendly , efficient , proffesional . the guy was polite but loathe to investigate further why my delivery had n't arrived .it finally arrived at 1845 .i did not receive a text informing me it was on its way as promised .also when it arrived i only received the ipad and not the iphone .i phoned you again , the guy ( james from warrington ) told me there was nothing he could do .i would have to wait in another whole day but i could track parcel myself !whilst i am aware dpd is not xxx they represent you and their service has been poor and the fact your sales team ca n't help or in fact even offer any form of compensation for a wasted day is poor .the girl who sold me the upgraded package was excellent .its a shame about the after-sales process and care . i would n't recommend xxx as i feel u are to expensive and not very flexible at all , other networks are offering much better price plans with unlimited tx and internet and more calls for less than i 'm paying . always find xxx very professional and prompt in dealing with any problems .the only problem i find with xxx is the options of hand sets available on updates .specially after being with you for 10 years person was nice and very helpful .sorry ca n't remember his name . ongoing issue .called dropped .issue has n't been resolved since october .nobody ever calls back when they say they will ! 8 answered efficiently and very polite new contract swiftly sorted . good service i had been sent an incorrect product and after 4 calls today being passed from person to person it has still not reached a satisfactory outcome .i have been a xxx customer for 10 years and have been very happy as has my husband but we are both now strongly considering cancelling our contracts unclear pricing policy which the advisor failed to solve for me .in a nutshell , the message i seemed to get is that i will have to pay for a service that i do not understand and no one at xxx can resolve my query .very very poor service email from your internet site does n't work ( 2nd time this has happened ) you ca n't update details on line ( tried yesterday as well ) your customer service person called me by the wrong name and told me he had never heard of anyone else having those problem , so must be just me .shame because i have been with xxx for over 10 years and usually find the staff helpful . i am not sure but how do i get blackberry messenger marginal allowance made for previous disappointment from customer service . very satisfied with your customer service .thnx because the man that dealt with me was very helpful efficient , polite service and resolved both queries i had . call was made by my granddaughter from my fone cos her blackberry , ( which is on the xxx network ) , was out of credit !she was a little disapointed her request could n't b dealt with !apparently , she has 2 top up and fone blackberry services . first .i was referred to a business team which turned out to be independent of xxx .second and third because the xxx colleague was factual polite and knew exactly what to do i was pleased with xxxphone xxx do not reward loyalty , are extremely unflexible , uncompromising , expensive , and dated .can't wait to get out of the 24month contract i 've been roped into .on the positive side , some of the staff are extremely friendly and helpful . did not resolve issue , did not respond , did not call back to attempt to resolve .issue still exists . the first woman i spoke to was off with me as i pressed the wrong number but the second man i spoke to to cancel my contract was rude and nasty to me and will not be recommending the company the reasons for my ratings are in the area where i live i find that the signal is poor and has been since i joined xxxphone over 2 years ago .in some areas i get no service at all .as for your advisors they are not in a position to do anything about the issue 's i have hence the mediocre rating . the service is gave received has been apalling , i am going to be emailing your complaints department to look into this and will be contacting oftel ive been a customer of yours for 14 years , my current phone is broken and so i have had to borrow a phone from a friend .my renewale date is 4 weeks away and you refuse to supply me with a new phone and so i am a long term customer without a phone , i think this service is terrible .my contract ends in june and i am seriously considering leaving xxx . well one of your staff put herself out for once ! my query was dealt with quickly and the person on the end of the phone was very helpful quick n efficent ! ! ty wrong info sent by first person and promised texted sage by second person never arrived never have a signal constantly on sos not really getting the service i pay for . he was very helpful , friendly , polite and did everything i need .good lad nothing was resolved .emailed cs 9/12/11 , no response .e-mail reminder 21/12/11 , still no response ( only confirmation of receipt ) they were very help full efficient service , kind person very helpful staff i was annoyed that xxx could not do as they had promised me , the fact when they promise a credit on your account you expect it , not havin to waste more money ringing up to chase money up .other network providers are so much better . simply that i am satisfied , and the advisor was helpful and friendly . i was looking to upghrade adviser helpful & deficiant was not at all helpfull and abit rude plus the signel and speed of the 3g is not that good at all .with it coming up my contract ending am going to be looking for another company to go with i think very good customer communication skills ,and very efficient . 9 poor customer service because i thought the advisor dealt with my query very well i had no help with what i needed plus id been told wrong information rob was very helpful , sorted out what i wanted , and generally i am happy with service i receive from xxxphone , so would recommend to anyone:-) speak as you find ! i 've just done so peanut hrain great lady , big help . the adviser was really helpful and good at her job friendly and knowledgable service . iv been with xxx 4 years changed contract dec 11 ripped off 200 pds no way my bills 26 pds always ? its was n't explained that we would have to pay extra for blackberry messenger while on holliday the guy keith who dealt with me was really understanding and helpful very pleased with service i up graded my hand set 3 wks ago & straight away i noticed the overall reception was very poor .i reported it & did n't get anywhere with that call .i called again today to say that the hand set was still causing problems & i was very dissatisfied with it .the female in customer service was rude , unhelpful & sarcastic which does n't go down with me .if you want to know more just call me & i 'll explain but i will be very surprised if anyone from xxx will call me .remember i 'm only a phone number & not really human . good service its what i feel adviser was very helpfull he was very helpful + polite . i was 100 % happy with the operator who dealt with my request .hewas very polite and helpful . no specific reasons . she was very good at her job , also knowledable on products .listened to my comments , recommended the right phone and price package , then sold the benefits of the upgrade .also has a great personality .peter i am not going to waste anymore time xxx did what i asked ie reinstate paper bills . sorted problem in seconds very friendly helpful advisor first class service because the opertator was so helpful and sorted the problem strait away 4 me .thank u muchly think xxx are a dreadful excellent knowledge service and met my needs exactly ... everything i wanted in the call i was satisfied with help i recieved call me if you want to know more , will be looking to cancel my contracts when they come up . not happy about the changes to online billing facility and the changes to billing times , having not been notified beforehand ! good service , if the result comes off . the phone still same and never got text she was going to send good service i 've explained in narrative text at each rating already . the guy that served me was really good very quick and very helpful . your pushing it now after 4 years and numerous problems , you wont send me out a replacement for my broken phone . the advisor told me to take the sim card out of my phone .it 's an iphone , i do n't believe that 's at all easy , maybe cannot be done .he also told me to take the battery out , not sure how to do that , he should have offered more guidancefinally , the problem is not fixed , so it was a poor experience xxxphone general - had to ask about better tarrifs .signal coverage is at best poor across country .unable to undertake continuous business calls .call today - operative was good , answered the call quickly and effectively . very helpful and clear , thank you . the 5 was because my phone still has no screen us shock me it wd hav been nice to hav the info in a book so i didnt hav to ring but the adviser was realy helpful and friendly i did n't have 2 wait long the lady was very nice and got every thing i needed 2 know have been with xxx for 4 years , never had any probs good service ! because the level of service is always professional and courteous .the network coverage and choice of handsets are best for business .thank you very friendly and helpful it has been a challenge getting 2 phones ordered & delivered correctly & on time .8 days from order & i still do n't have phones as ordered on feb 5th .have spoken with seven different xxx people since then !options and compensation have been severely limited . the lady that helped me was very helpful and professional coz she was very helpful and very clear on the phone . the rep was unable to assist me to find an ideal iphone package , i was rather disappointed with the unsatisfactory result .i had been with yourselves for sometime now , having two contracts already with xxx .however , as things stand , i will take at least take one of the contract away and look elsewhere .it is a pity as i have been contented to remain with yourselves had there been a satisfactory outcome . good service except told cd change user name by adding a 1 to my email ( as already in use on snother account ) address but now if sent emails as extra 1 wo n't get them ! the advisor i spoke to was extremely helpful , he managed to change my price plan and hopefully save me some pennies ! polite and quick you all sort things out so quick no problom 's and you are all so nice to talk to would never move from you i was given the info and advise i needed and of the adviser was unsure she check with other advisers and someone roses system they did what i asked complete miss selling of new contract major problems for me tp solve ( 21pounds became 44 ! ) just waiting on hold for so long over 10 minutes to send back a i phone that is less than a week old why so long ? i was having to call as my previous call had not been dealt with well and the actions agreed not completed .this time the operator dealt with the call well and i have received an email confirming the collection of my laptop .if i had had this service on call 1 i would have scored 9 across all 3 questions i went to find out about fixing one of my phones and was told it was now a business account and i had better cover than i thought .thanks for your help xxxphone . could have been better had great service in the shop called twice because ipad ordered has not arrived after waiting for c 2 weeks .was advised it had been returned to warehouse because no one answered door twice .i responded that at no time had anyone left notices through letterbox and i have home help so it is rare not to have anyone at home .call kept getting cut off so i called again and asked your rep to call me please if line got cut off again .she put me on hold for a 15 miles worth of driving before it cut off again and she did not call me back . the advisor was friendly and efficient sorted what i wanted in a polite manner . cut off twice and overall waited over 35 minutes to speak to an advisor it was a hassle free call .the only annoying part is the automated service which i tend to ignore in order to be put through to an adviser . superb all round service service advisor tried hard to help , but he was somewhat restricted in the flexibility , due to having to send phone back to the same courier ( daughters phone at university ) needed replacing .process not flexible enough smooth haste free i think xxx are good .i wouldnt have stayed with them so long otherwise but i seem to have problems with my account after visits abroad which are often .the advise i was given by your advisor has not fixed my problem .i will now have to go to my local xxx store i 've just emailed xxx so the first two questions were not applicable .the operative i spoke to was very helpful however . i 'm really desapointed with xxx after all the years i 've been with them , they treat their customers like rubbish , no consideration , they only want their money with little on offer compare to other network .i 'll definetly change network at the end of my contract n will never recommed xxx to a friend or family . all my questions were answered the consultant was very helpful friendly and a credit to your company outstanding customer service by the lady i spoke to .very helpful because they did n't help and put the phone down on me great service .i called with a problem and the advisor solved the problem quickly and efficiently ....just perfect thanks i have been struggling for months to sort out a top up payment but my bank card kept having payments refused even though i had funds in my account and i had also checked with the bank to see if there was a problem .apparently there was a discrepancy on the address details held by xxxphone .it is now sorted and i am relieved as i am about to go work in france for the next 7 months and needed to be able to top up my phone , so thank you ! : ) very help full and nice great service .pure and simple . ths is the 2nd time i contacted xxx about ths issue . i 've been a customer of xxx and i 've never had any issues .when phoning customer services the staff have always been able to help and went out their way to fully help me .thank you . your customer service is shocking .i have had the same problem since i joined xxx and you just pass the buck cos it was real good service big up xxx very happy customer you sorted out the problem i had quickly and politely and from this country - quite a novelty ! problem not resolved and new sim req at my own cost with no guarantee of credit transfer to new sim req when it was working ok to start with then suddenly stop working hard to believe as sim has no moving parts will see what shop says when i go in to get new sim most prob more crapy excuses excellent survey i was very satisfied by the way my call was handled .staff was very pleasant the woman said my bbm should be on soon and she was really polite i was very satisfied with customer service she was very polite and solved the problem quickley good service nice polite people uk call centre didnt stay on 2 long excellent service yes . xxx failed to use their direct debit to take payment for my new iphone and have since sent me two messages which have disturbed me and taken up too much of my time .the late payment is nothing to do with me and simply a function of your in efficiency and your system .the messages caused me unnecessary concern and i expect better .this was the message : ` dear customer , we 'd like to ask you 3 questions about your most recent call with our customer care team .all messages are free . ` rude customer service overall - there 's no alignment with ur various customer service teams , inconsistent knowledge of package information & repeated mistakes . operator great , policy re mms stupid .cell networks ca n't keep raping users via data charges .everything is data and if charges too high , alternatives will emerge ... eg imessage , etc . bring global data charges down and traffic will explode ...and i know that creates an infrastructure problem , but tech always gets cheaper and faster ! very respectful person and knowledgeable of the products at hand , a speedy solution was given and i was sent on my way ... i 'm very happy ... overall friendly and helpful . quick and helpful service the adviser craig plummer they would be higher if you gave some extras free with long term customers .not just the same rate as a new customer . i found nathan very helpful , he listened attentivly & then acted on my enquiry .he excused himself when he had to go & find out if he could resolve the issue i presented him with .he was only gone a short while & when he did come back on the phone he apologised & had remembered my name .nathan resolved my enquiry too !a lovely approach with impeccable manners - dont lose him he is great for xxx customer services !maria . no problems so far because i want an ipad 2 hahaha ! the person i spoke to was very helpful an i am please with the out come of the phone call the person i spoke to was very polite and spoke english .she dealt with with my query and answered any questions that i had . dispute over my bill for this month its not your customer servicves that is the problem - it is the systems that support them and the deliberate clouding of your product offerings - shameful the advisers were very good .but due to the net being down , the problem did not get resolved .then asked to try in 2 days . a very helpful chap , now just have to wait for my last month 's phone bill to arrive . because only one solution was offered which was no use to me .i was n't asking for an unacceptable offer .i am now trying to cancel my contract ! cause your teme are very good excellent service advisor was helpfull an i received a good service the first adviser i spoke to was of average help , 2nd was helpful but would n't let me get a word in and the third was fantastic , got the product i wanted and he was extremely helpful i 'v been satisfied for all my calls problem not solved and phone number given to resolve problem no good as not given a carrier number altho it took a while everything was sorted satisfactorily overall good english based customer service helpful , polite advisor not considerate to customer need and financially driven yes this was my 6th phone call and i 've been told 3 different things .i have emailed complaining 3 times and have had a reply twice saying someone will be in touch in 24 hours it 's now been 60 hours and i 'm still waiting .my expectations have been badly managed and i 've been lied to on numerous occasions , all i want is my money back that is owed to me by xxx .i wo n't be doing business ever again with xxx and certainly would n't recommend xxx to anyone . well to be honest i should not had had to make the call in the first place as i thought this problem sorted i just hope this time it is i 've been with different networks but this is the best i 've been with calls always answered immediately .staff was very helpful in locating my 2nd account when i did n't even know the telephone number for it .he then actioned my request completely as asked with no fuss . all questions answered promptly and honestly .most helpful . had an ongoing issue for months , nobody keeping me updated .very difficult to get a response from xxx on the matter when i call .call adviser said i put her on hold which i never and ended up with a faint voice in background .call adviser said she would call back as i could not hear clearly due to other voice and i am still waiting on call an hour later . went the extra mile , that always counts ! because i found the help really useful and they do there best to help me when i ring them up your adviser was calm and very good indeed to get my problem sorted .may i said not all of your adviser are very helpful specially those who are very negative ! ! i gave the 10 mark for immediatley putting a block on my account once all explained .as for the two 8 's well that 's a high mark but allways room for improvement ! : ) . totally satisfied with the info given to my when i called xxx .adviser was very helpful and resolved my problem . i think that xxx is the only deasent pleasant experience - very helpful - provided options and alternatives customer service is appalling , requested itemised bill several times before speaking to the 10th advisor and repeating my story a million times , recieved after four months of waiting ,still have n't found a solution to my bill for being excessively high .not efficient and customer account manager needs training on keeping customer informed of complaint and finding a solution instead of ignoring and neglecting my issue ! i have had continual problems with telephone service , billing service , functions on website and sure signal does not work .it cannot get much worse .my son in law has just migrated from xxx for similar reasons . i was happy with the service . because your in store advisor gave the wrong information to me .then details of my account `went missing ` my rating was cause i 'd been moved from my upgrade from 10th of march rite up to 19th july and was really unhappy but your customer services sorted it did n't do much about my signal basically said my phones useless question about bill was answered , data usage given and alternative offered and applied to ensure over-usage is prevented in the future cuz lady was not nice she was shouting at me when i was just askin about my bill ! the lady was very helpful and polite on the phone and i find all services great very helpful member of staff 3 questions r up .ain't got tym sorry . the man was very helpful and solved my problem .thankyou . i am very impressed with xxx customer service . easy 2 contact xxx 4 help .but did take long time 2 try and resolve problem .have had 2 make serveral calls and problem still not completely resolved .advisors polite and helpful and did their best . never had my bills since august 2011 , online or otherwise , spoke to your dept on at least 3 occasions to have this rectified and again you have done nothing , service very poor yeehh they were very help ful nd solved mu problem rite away very helpful my 2 queries were handled with speed & the adviser was very knowledgeable . i have been with xxx for many years and if i ever have any problems ,they have always been resolved .thanksfor a good service . it was good i 've been with xxx for many years .i 've never missed a payment yet today i 've a problem with my bill and i 'm dismissed as a liar , i will now go and find a new network i 'm disgusted with xxx !! when i called to get my phone enabled for calling foreign numbers the operator did it for me quickly and efficiently .and i can now call abroad . woeful customer service the help i was given was n't rubbish but was n't brilliant very helpful no xxx is by far the best customer care is second to none thanks years past experience i was told id gate no reasons that how i rated it very good customer service good customer service the person who took care of me query was very professional and answered to my questions .it did n't seem i was bothering him , which was n't the case a whie ago when i had issues with my a/c .regarding ' would i recommend xxx ' my rating was 5 bacause i have no feelings about xxx .thank you last month you told me i can upgrade and this month i ca n't which is really disappointing , no reason why your policy has changed and no real effort whatsoever to appease me or make me want to stay with xxx long term , been with you for a long time and have a number of connections so felt you could have done something as you have removed the offer . the person i spoke to new i was an older person , not good with technology but was patient and answered my questions and solved my problem . because my problem was resolved quickly uz we 're realy helpful straightforward advice , pleasantly delivered . had to do a name change on account , was given helpful and clear advice and i passed a credit check which i am pleased about . 10 no they were helpful no spent enough time on xxx today thde 9 everything that what asked for was dealt with efficiency ! excellent sarvice im pleased with xxx .you understand the problems when my work messes my pay up and that im thankful for .the service is excellent thank you for this even the ipad 2 that you have offered me .im still in consideration at the moment about it maybe if it was a few pound a month cheaper then i would definatly get it however lets see at the end of the month if work mess up my pay again .maybe as a good gesture you could discount my bill at times when i 've needed some help due to financial difficulties , i can always talk to a person .the people i 've dealt with have always been amazingly pleasant , understanding , efficient and sorted the problem .thanks brilliant and british customer service advisor was good but not sure problem is solved i was pleased in the way my query was dealt with .the customer service assistant managed to deal with my query entirely . because i 'm very satisfied with yous services xxx unilateraly revoked what it was agreed with me .then the staff was no helpful enough by giving me only one option that should accept the new terms of leave it .awful , unfair and likely illegal treatment to customer . answered all my questions promptly i was passed to three different people then left on hold forcing me to terminate call for a scheduled apptment .when i called back after two passings on i was told the desk was now closed . am always happy with the services i get with xxx adviser polite and resolved the problem am happy de way the customer service dealt with me she was very gentle and patience .am not quite satisfied with the ratings of my upgrade cause i have to pay so much just to use contract phone and yes i would still tell other customers about ur service and now am in consideration cause its too expensive . the advisor that helped me , answered all the questions i asked about , she was very helpful .thank you the advisor was very helpful and answered all of my questions .overall experience of xxx is excellent but let down by billing errors now and then see my complaints since september and not resolving my request for a new contract and phone with higher minutes . service was good .i had to call back a second time though to fix my problem but got it sorted mainly because th guy who dealt with my call was very conscientious and sorted everything out .howeva i originally made my call from my mobile .it was only after goin thru all th options that u suggested i used a land line .it wud make more sense to give this recommendation first before i wasted time selecting numbers and options . i am a new xxx customer .this was the forth time i have had to contact xxx over the same issue .i am not confident that it will be resolved , and on each of the phone calls , i did n't receive a single apology for the inconvenience of having to contact xxx , again . excellent service . . knowledgeable and helpful .my last rating should be 10 rather than 1 . good manners and courtesy plus solving the problem because , as long as everything is resolved , i am very happy with your help no help .giving me different information to people in the shop .not happy at all . excellent conversation and solution of my problem as i was happy with the lady being able to get the tech department to help me quickly no, our agreement was for three q .only very polite and helpful man when i called to pay bill because very pleasant staff and informative split service for 11 days and counting .today told it will be fixed in 24hrs .4th time lucky ? information about account and unlocking phone very helpful thanks advisor was very helpful and listened to my complaint and did n't try to hurry me .she did her best to help me with my enquiries . i have been with xxx a long time now and i have always been happy with your services excellent service from chris i am still not getting the 3g signal that i had 2 months ago .i can only connect to the internet at 2g . poor . adviser was very helpful and knowledgable , always useful when you 're in a hurry and need to get things done quickly .8 to recommend to others because i do n't feel my deal is as competitive as i could get from other networks . the reason i had to call you was down to your online advisors not cancelling my contract correctly .i wanted to turn the number into payg so i could port it to a different xxx contract , which still has n't been resolved after the call .the advisor that i spoke to last , sounded bored and was n't all that helpful .better luck tomorrow ! i was more than happy with the service that was given today , it is only fare to reflect it in my ratings today . the service was rubbish the lady was friendly , helpfull and knew what she was talking about ! ! ! she ( sorry ca n't recall name ) dealt with my complain in a professional manner explaining all as she went along .pointless being upset at her as it was not her fault the useless shop set my account up wrong . steph( sales adviser ) was friendly ,helpful,good listener ,polite and she gave her honest opinion which is appreciated . polite , professional & relevant information . still waiting to get my internet setting phone u twice went down ur shop in bolton what a waste of time they were no help my problem , which turned out inadvertantly to be my fault , was dealt with sympathetically and with care .the lady who dealt with me is a credit to xxx . because the woman i spoke to sorted the problem out that i called about . great call man ... the problem is not resolved yet but he did everything he could .best call centre worker iv spoken to poor service and response to points raised give him a pay rise he did n't seem to know what he was talking about and then hung up on me .my issue was not dealt with at all . normally the service is poor .today was ok .her name was suzie .very helpful . you said 3 questions .not 4 ! i called to complain about poor reception and dropped calls , the response i got was that it was likely this poor service would continue until you fix the cascade of faulty service points in the area .was n't really convinced with the response , and i remain sceptical that it will be fixed ` by tomorrow` . the team in egypt and the original team that phoned me were unhappy and rude .having spent an hour on the phone and still not get what i had asked for !my faith was only restored by the really helpful man in the uk who apologised and listened to me even through by this time i was clearly fed up and about to leave xxxphone after 13 years !happy to discuss should anyone wish to call .sharon cousins good overall service provided . customer help staff talk to you in a condescending manner implying u r lucky to have any support .in addition the issues highlighted were not taken seriously by staff . everything i wanted was delt with promptly great technician , listened to the problem and did his best to help in a friendly and professional manner 2 phyllis , @ customer care , warrington .hi phyllis , re b/berry 9810 , thank u 4 putting the ` service ` back in 2 the oxymoron that is ` customer care ` ( false promises poorly delivered ) ! xxx should `clone` u .best regards ian . very good service and was extremely impressed . not very happy with solution suggested to our problems , will be seeking a new phone contract elsewhere . my problem was n't resolved and i felt like the person who answered my call did n't listen to what i was saying to the extent i gave up in the end customer services person very good sorted out my problem very quickly & good sense of humour . i lost my mobile in november and im insured through my bank .they have asked for the information from yourselves which im still waiting for 3months on .i am extremely disappointed and frustrated aw this .not helpful at all . cos u was great i got through very quickly and within 5 mins my problem was resolved the gentleman was polite and efficient with my query good customer service lady got right solution promptly . because its true good company , nice lady and was sorted quickly you said 3 great service 10s self-explanatory .6 because have not yet successfully logged on to bt openzone respondent was good .solutions not available yet .maybe i should have marked you down further . because i feel everything has been handled very badly by your customer services representatives ! had excellent service not happy with xxx it was good excellent service , friendly staff , good deal .that 's why i 've been with xxx for over 23 years and all my kids are on xxx payg. from 2 calls the first operator did things wrong , confirmed by the second operator .and the problem has still not been resolved . the lady was very helpful , time will tell if my problem was solved quite frankly you do n't know your arse from your elbow , the service made incompetent look good & i am left having to sort out a mess that you made & all i get for my troubles is an insincere apology .that clear enough . ! bet you do n't bother to respond & deal with the issues ! i was after starting a i pad 2 contract the advisor i had today was really great and handled everything efficiently but other times i have rung i have had people answer not do good i know these problems do happen some people are more helpful than+others .lady tonight was very good . my services are given back because it was good customer service but still room for improvment could of explained a bit more did n't really understand why could n't register internet ! the person who spoke to me did not come across as friendly .althoughshe said all the right things , she sounded blunt.mostimportantly , she has sent me very confidential information about another customer.majorbreach .makesme wonder about the security of my own account details . told one thing and then told something completely different , will not be staying with xxx when my contract expires service was quick and advisor helpful and polite sorry for the last question i wanted to put 9.5the lady was very helpful . 5 i have repeatedly been mis-informed and messed around with customer service at xxx .i honestly find the whole experience frequently stressful and have had to ring almost every month for the past 6 months as a result of poor customer service .yesterday was no different : i was put on hold and got cut off after ten minutes .and then the next advisor was extremely rude and abrupt failing to properly answer all of my enquiries .i will not be returning to xxx after my contract finishes . call answered in reasonable time and issue resolved quickly by uk call centre the call was answered quickly and all questions answered cost of plan may change provider he was very helpful and pleasant and sorted my problem out yes , i was completely satisfied with the service i got because you are saying now that i ca n't upgrade online this month when i was told in december i could .been with you for 5 years have to contracts with you now which i pay far to much for compared to other networks !not happy customer ! great service agent was very helpful , bit unable to advise why and how long the 'myaccount ' page would be unavailable for .also could not send last months bill by e-mail , advising it would take 2 weeks and cost me .i need it to submit my expenses . the person who assisted me in the upgrade department was rude and unprofessional .he was n't trying to assist me or help me find a price plan that would satisfy me and encourage me to upgrade .also the second time i called he accused me of not giving the correct information to another person .i am not happy . when i was patched to the technical crew the line went off and i was n't called back and if i had to call back i will start the whole process again .apart from that the service was wonderful got wot i wonted i asked to cancel the internet dongle over the phone and was advised i had to do it online , i feel the call handler should of been able to cancel the dongle over the phone . i have to call in every time i want to pay my bill as your online system wo n't accept amex which is a pain .today i waited a long time for my call to be answered only to find your systems were down and could you could not process payments .i was asked to call back , which i have been trying to do .i stayed in a queue and eventually the call got dropped .now it is past 8pm and i ca n't make my payment because u are closed !usually get a better service than this , but today i 'm frustrated ! good overall . excellent service the operator was patient and willing to help having been a loyal customer for many years , i am very disappointed at the recent , recurring errors being made by xxx . all good 10 very helpful i have a small business plan the paper bill was stopped and not by my self !i tryed to print off my bill since dec 11 but new bills does not have my company name and xxxphone would not reinstate the company name i have to travel 4 hrs to nearest shop to prove who i am xxxphone have no problem taking money out of my business account i 've been with vadaphone for 12 year but not after by contract ends due to the way my inquire was handled this man is an asset to your company my internet was not workin , called xxx yesterday and they told me they will call me back after 12noon , due to the systems down .nobody called me back .today i called myself and still my internet is not workin but i am paying for it ! ! ! ! disappointing ! the representative was very helpful , friendly & easy to talk to i had been passed on three times without a word . it has not been sorted yet but if it does then i will send another sms to you .other than that i had been charged a cuple of times for beeing passed on when i was told its just a 1 off charge .thank you for your help . everything was dealt with efficiently and very much to my liking : ) i was impressed with the efficienct manner in which my query was handled and the manner in which charlotte explained the issue u r **** the gut mat who i spoke to wos more than helpful and gave me all answers i needed and more i am trying to get a phone number blocked , as i have had 100plus messages in the last 2 hours or so from the same number .blank messages not happy with the miss-information given via internet update and exact date i can upgrade .adviser is not to blame however was fairly non commital .... am now considering closing my xxx account when it comes to the time as i have been very loyal and feel let that there has been no flexability . . 10 my issue 's were not reserved , transferred twice kept being put on hold in the middle of conversations without warning , and the person who eventually dealt with me sounded like she did n't really care ! very knowledgeable very helpful operator speaks volumes i am very angry my billing system is being changed .i think i should have been told when i was renewing my contract .i do n't have access to a computer and have no wish to .i also do n't think xxxphone would let me change my contract at the drop of a hat . nice bloke on phone .nothing was too much trouble and called back when he said he would .please can i go now ? the adviser handled my query quickly and effectively .my only issue would be time i was waiting for issue to be solved , but it had nothing to do with adviser but staff and shop . yes i could . see account notes your cs staff as always superb , company policy appalling .nothing new there . xxx staff are always polite helpful and will do do there best to resolve any issue that i might have the advisor was very friendly and knowledgeable because as a paying customer you should be on my side not anybody else i have a problem with a prank caller and your solution is for me to change number and do all the messing instead of you blocking this number at my request and for the contracts that i 'm on when they finish i will be leaving xxx i ask to cancel a sim only plan in exchange of a new one and was told no the operator knew what he was talking about was english , and polite . due to a system failure , my question was unable to be answered . my reasons for the low scores are , u say u will send a phone out next day , it takes a week and u send the wrong one , not only the wrong one but not evan a new one , waste an hour of my day on hold to think everythings sorted to be told that the correct phone wo n't be deliverd as promised very happy with xxx customer service i 'm on discounted deal with xxx for 8 lines which i have been forced to cancel these contracts i have held with you for 10 years words by colin finney were all contricted by him i would like someone to call me please . the scottish lady operator was a pleasure to speak to , she handled everything i asked of her and was a total credit to xxx .if only all of your operators were this courteous and helpful ...10/10 compared with other occasions i was very happy with the service i received today 10/10 all resolved .polite , helpful adviser was n't willing to check my history , did n't explain bill clearly and hung up on me pleasant customer advisor , solved the problem , call got cut off but he contacted me by text to follow up that problem was resolved .only reason not 10s was having to wait to get through and then call was cut off after being on hold .the follow up text made up for getting cut off . very helpful it was just a general enquiry really good customer service could n't do enough very impressed i thought the advisor was very helpful and very patient and resolved my problem . no help at all i do n't have a resone on phone for 20mins then cut off took 20mis again to speak to someone & still not sorted problem out thought i was a loyal customer after 20 years obviously not ring me after 8-30am in the morning i feel the advisor was helpfull ,but my problem of being unable to use my fone is still unsolved due to technical faults that are not my fault very helpful 2nite .called a few times do n't have much luck .hopefully now things will start moving + my new mobile will arrive soon the lady who answered my call was really helpful the service was overall excellent.theanswer was swift,concise and polite .what more could one ask for . he was pleasant helpful and did n't try to push any thing else my query was about registering my suresignal .the website would not allow me to register although i had all the required information .i called to fix the situation and i was assured it would be fixed in 12 hours .although my problem is not rectified i was satisfied with the service . i have called endless amount of times regarding the same problem with regards to my picture messages and its still not resolved . its gr8 2b able 2 speak 2 someone in customer services & get the query & problem resolved in minutes .....thx 2 chris . the lady was very good at explainin my queries kept everything simple til understand curtisy , politeness ,and reasoning with answering the questions i was asking . i was very satisfied in the way the call center handled my account the adviser was fantastic with the help i was given .he should be training new staff how to look after customers . very unsatisfied with customer service , almost as if xxx as a company are n't that bothered about those using their services very helpful advisor but she could not resolve the issue .basically i had a text message from xxx saying my phone was ready for collection from a shop there was no clarification as to which shop so i called .i originally dropped the phone into you bognor regis shop it was returned without a battery so when i went to collect it the manager said he would get it returned to a shop nearer to where i live .i have had a text from xxx saying you will bill me for this but i do think this is unreasonable as i do n't know where to collect thats 4 top service ,well done i have been calling for 4 days and no one could answer my questions .could n't speak with a manager .very few english staff to speak with and the service is absolutely disgusting .promised calls back never got them and i could go on .very bad customer experience no adviser was lovley but gave wrong information have not been satisfied with xxx for a while . the staff i spoke took is time to explaine me all that i need to thanks very helpful and resolved my problem . once i actually got to speak to someone he was polite and pleasant also dealt with things quickly . . well i 've been with xxx for a very long time and whenever i have a problem they always sort it out 4 me , and the people at customer service are very helpful n the adiviser handled the call very well helped me sort out the problem thankyou instructions on what i needed 2 do were very clear with precise and easy step by step guide she was very friendly and solve my problem easily ...thankx to her no overall pretty good !would like my query to get sorted though , i have sent an email to yourselfs on hold for over ten mins , then told to send an email to cancel a microsim data only contract overall very helpful kevin in customer services i believe he was and leanne in upgraded were both extremely helpful and listened to my propblem and dealt with it efficiently and to my complete satisfaction i was on hold so long that i hung up in the end today ok 8 previously 0 i was satisfied with the services 5 as declined my order and i know i have good credit and not being able to speak so someone about it .7 as transfered to the wrong department and wrong team and 9 as guy helped the best he could despite it not being the right department . the adviser was very helpful issues resolved .although not yet checked online to see if changes have occurred sorted my query and gave me links to srot my bb phone out over ll great stuff knowledgeable people that can make decisions ! was fast service and my problem was solved straight away bad service again tonight and the past 2 months after nearly 20 years of loyal service to your company the customer service guy was good but not satisfied that repeating issues have n't been resolved . not in a text . problem still not dealt with great service i ordered a signal booster on friday and was told it would arrive today we waited in specially but it did not arrive i called and was told it was posted with royal mail and would now be 2 to 5 days which is very disappointing caller tried to fob me off with an answer that was n't true without actually researching my question .not really acceptable and a very poor call handler . friendly service and hopefully resolved the problem i feel much better than the previous session good service no knowledge of xxx from the operators really swift , friendly accurate service .great staff .felt at ease and did n't have to wait long . to be honest i was disappointed i rang to see if i could change my tariff , i have had the same tariff for two years and i ca n't believe i can get a better deal , considering i have used xxxphone for many years .would i recommend xxxphone right now the answer would have to be no . my issues were rectified as of we 're need . billing was confusing online , and the money have received off my bill because i sold my phone in store has not showed up on my account notes , however the person i spoke to on the phone was extremely helpful , there was not a long wait for my call to be answered and overall my experience with xxx has been and continues to be a positive one . but please leave me alone now or i will become very dissatisfied . phone / sim card fault he was happy chirpy and we had a good conversation about other things wile we were waiting for data to appear on his screen truth is i 'm not happy with xxxphone these days .14 years i bin with you .pay as u go and contract .:( . i do n't know what time the shift finished but the crime was 19,59... hope that answers your question the matter was dealt with quickly with minimum fuss , the advisor was polite , friendly and helpfull and i 've never had any problems with the xxx network ,because your time waster 's , liars and i cant wait to switch networks !o2 , t mobile , orange ...i dont care as long as its not the lying , deceptive people at xxx .i ca n't wait to speak to my mother at the sun newspaper about the poor service xxx are so unwilling to offer .to say i was disgussted would be an understatement ! ! !i would never recommend this network and will quite happily recommend any other network other than xxx ! ! ! because its valentines day tomorrow and i 'm in a very good mood it 's was done quickly **** of go away very un helpful , very focused on xxx and not the customer especially as i 've been your customer do 20 years . problems with phone not resolved satisfactory pleased with the knowledge and service of your advisor for a change ! i feel the fact you have to pay for hot spots is unfair as i know phone networks that offer it for free also on a iphone you use a lot of internet and i feel that it is rnot right to have to pay for internet .some companies for example like 3 , offer unlimited internet 2000mins and unlimited text for the same as what i 'm paying so i feel i 'm being ripped off and wish i had taken out a contact with another company and will advise others to not take out a xxx contact .last 24 month contract i had with you i was charged bettween 700-1000 out my bill for data charges but still chose to stick with you , i feel that my faithfulness to xxx has not been rewarded the rates @ xxx are more expensive compared to other networks .some friends recommend i change to 3 network no relevant answer received , people kept me passing from pillar to post , no resolution received , still waiting for somebody to resolve my problem . its too complicated to go into but text message sorry it was hard trying to get a hold of someone i still have the same issue with the sure signal box .it does not pick up a broadband signal amanda was very helpfully and patient the call lady answerd my questone on only putting in numbers of post code in automated top up been on the phone for an hour then been told you close at eight not happy x the person i spoke to was very helpful but i could n't get my problem resolved without going on line . because the guy i spoke to was nice and spoke to me in an appropriate way and helped me with my issue . because the lady that was talking to me did n't tell me about how i can activate my blackberry messenger fraud still continue s .nobody is dealing with it i cant get on the net the service was fine , i got assisted quickly and then helped shortly quick efficient and friendly service i tell u what i want , u say u will do it nd next time i ring nothn been done . v. good service overall .spk 2 friendly + helpful girl ! very happy with support at a difficult time , no person who dealt with me was very polite and friendly and helpful call me and i will tell you iv been with you a while now and think that your service is well up to date and i like it new idears are cool but i 'm very content with how things are run and i do what i like all the time and never bothered by you so i trust aswell you xxxphone so thanks ages to answe you make failed promises .your managers are notable for their absence .your frontline staff hide behind policies and lack of authority .why do n't you call to find out more ? speedy clear got to the point overall great service and only slightly lower on one issue as i almost left xxx as the first member of staff could not really be bothered to convince me to stay but i persisted and found someone who managed to win me over . excellent service and knowledge . i put a bar on my sons phone because he thought he had lost it but found within the hour .phoned to lift ban but phone still not working 2 days later . i felt xxx provided a good service and dealt with my problem promptly every time i phone xxx yous are either closed or your systems are down it has cost me 0,50 pence snd still the phone is not working because you sent me the wrong settimgs and did not tell me it tsked 24 hours to receive new ones o i had no problems and the staff were helpful resolved my query quickly got the answer to my question without waiting on the phone i 've done so : it was a very frustrating waste of time . the lady was very kind and polite and sorted the problem out good person i dealt with and could understand him i .e .no foreign accent i could n't get thro because i hav no credit .tho i have mins pointless do n't have a landline that 's why i have a mobile so xxx u want me to spend more money ? ? ? no they were all very helpful and polite . not happy with outcome i still have not got the result that i wanted i rang to block a lost phone sim card and it was done quickly and easily i love xxx because u can get great packs like family packs and web offerz staff was very helpful in every way quick and accurate response with pleasant tone .thank you . excellent service .very helpful and pleasant advisor good with customer queries .superb results , excellent . my problem wasnt fixed out of hours but still had 50p fee ! must call again 2dy ! my son was mugged at 03:00am .i phoned the lost and stolen line and the man cancelled the sim and reassured me .it would have been improved if the sim could have been re ordered with the same call .also these survey tests work me up this morning after already having a disturbed sleep.you could maybe leave until midday . because xxx is very reliable and the customer care team are very helpful and understanding . very satisfied ring me to discuss i find your customer service levels deteriorating .hours have reduced .xxx reception has got worse with black spots in central london .unsatisfactory that i can not exchange a non functioning blackberry in store having to wait for phone to be delivered . i like the number 7 aalways a good service .and a lot of help thanks xxx as never let me down i am good very pleased with xxx the fact that my credit does not get used up quickly and when ever i speak to an advisor they are always friendly and helpful your adviser was very help full and resolved my problem straight away because your **** . cos yor rubbish very helpful i am very satisfied with the support provided didnt do what i asked for the service was efficient and fast i like you the service xxx is provideing just now is so poor for the money iam paying .cant wait to get out of my contract very very unhappy customer my inquiry was dealt with quickly and the person i spoke 2 was polite xxx were happy to help with my problem but whether the problem has been solved is yet to be seen very helpful and quick response to all issues i had . polite , helpful and efficient .thanks :d great guy , resolved problem efficiently i had a problem and your advisor took me through the procedure to rectify the situation .also it was explained clearly . everything sorted asap , very good super ,smashing ,great ! ! ! just want to open paygo phone to allow over 18 contenthave to do a 60 mile round trip to do this dont deal in credit cards got contracts with vode give me a call did n't deliver what was said on phone and i had to travel to nearest shop to get sorted .not impressed . it has taken since sat to get weather txts stoped , girl 2day assures me they will stop , we will see .she was very polite . chap i spoke with very nice but have no faith with xxx they have not delivered what they promised i was satisfied have been with xxx for many years and they have consistently provided the best service possible please ring me . nice girl to deal with .there was no real answer to my problem though . have recently took out a new contract with yourself and with my i phone 4gs i have no reception phone is a joke will never take another contract with xxx the way that kellie answered my query and how pleasant her manner was she got my phone to do what i asked .james smith the service was quick easy , the person was very helpful and did everything she could altho the advisor was as helpful as he could be , i do not believe i should have been billed for something i did n't use , especially without prior notification happy with serves xxx staff always pass the buck they never deal with the problem , you speak to 3 staff and get 3 different answers i 'm always having problems with the blackberry service and will be taking my custom else where i 'm fed up of xxx 1 ) 8 - two point left for the freedom of choise .2 ) 8 - query was not solved yet , still in progress , so hope i will get a service back soon .3 ) 10 - very satisfied .thx very satisfied av bin since bin with u from eighteen very helpful with question i needed answq to be honest i have had enough of extortion bills an also the facilities i pay for i do n't receive there is only another alternative that 's find another provider ...i have also got a contract of 5 numbers that we have had for several years an have nothing but problems with cause its always stricted ! ! very good service in sorting out an issue that should n't have happend . because it 's fast service and my issue has been solved , so i 'm quite satisfied . no good service polite and prompt good service great friendly service with precise answers .shame phone cut off though cuz i like xxx excellent service & corrected my bill ! i.called to tell you i had what i beleaved to b a stolen iphone all i got was the run around police now involved since it is stolen from one of your customers ! always had excellent service from xxx . i have been with xxx for about 5 years now and have always been very satisfied with the help i have received with any queries i have had x happy with every thing any proplems i have had you fixed them out thanks advisor knew his job well and was efficient and helpful . there was a mistake on my order , i rang last night and was not as well dealt with as i was today , excellent service and helpful surely my reasons were obvious always found your service good yes because i still have not had a text to sort out my downloading settings 2 and a half hours ago when he said it would be with me in 5 mins ,what a joke ! very happy with service people , companies can always do better ! clear explanations and personal plan good the advisor sorted my issue very quickly and i was pleased with that .however , overall i find xxx very very unsatisfactory .i 've had lots of issues since being a customer and although the majority of problems were eventually resolved , the issues mostly took quite a while to sort .there has also been an issue that was not resolved to my satisfaction .the only reason i stay with xxx is because of the suresignal device .if other carriers had this or i could get service without , i would n't hesitate to switch to an alternative provider . have n't had the chance to call tht much , but those times i called the customer servises has been helful . as they were very helpful :-) common sense at last the service i received when i phoned up was fast and i got exactly what i needed .the rep was very helpful because i was very happy for the help i was given :-) person handled my query swiftly and efficiently .andwere very courteous general aperat i av 3 phones on contract an i 'v split up with my boyfriend .i needed some advice on wot to do wi my ex 's phone an his daughters .the advisor was really helpful an made me feel i was n't stuck with the other 2 phones good around thank you because you take the **** with everythink and everythink takes to long .i 'v been trying to upgrade sence the 5th of november .and i still havnt got a new phone yet ? every time i 've rang custom services they 've solved my problem with ease n no argument so thank-you xxx ! no i received a text following a conversation on 11.12.11stating i can upgrade my phone today .i spoke to janet today who said it is now may as xxx have changes their policy .i have it on writing from xxx that i can upgrade today so you cannot renege on this written agreement .please can someone call me today to sort this out . 10 spoke 2 3 different advisers & they were all polite & helpful & although they could n't resolve my problem immediately they showed genuine concern that the issue was taking so long to fix i was sent around about 5 or 6 different people and some of them did n't seem to care about my questions at all .and to cap it all , when i asked to speak to customer services to complain about my treatment , i was directed to complete a form on your website .this is the most disgusting customer service i have ever received from xxx ! because i have never known a company with so many excuses .i cant be given a straight forward answer one hand doesnet know what the other is doing .and overall i am now looking in to other companys as i would rather pay more to get a reliable service with not lies . i am existing customer important voicemail was accidentally deleted that cannot be recovered . found the service below 10 because the waiting to get through and the problem could not b resolved with xxxphpne team but had to b passed on to apple was stuck gettin my bbm on and ur adviser sorted the problem over the phone : ) until i have confirmation that my new phone will be delivered to my work address not home address as per my original request on sunday i will not know how to rate todays service .karen was very helpful & apologetic , but i have made several calls in last 2 days trying to sort this .if my request had been made i would have had new phone today & not had to wait another day .sue lewis i was answered straight away and the answers i got worked .thank you xxx rocks !?and the staff are always very helpful ? excellent efficient friendly service very helpful gentleman solved my problem professionaly and promptly many thanks over all i normally dont have any problems but the problem i have has not been resolved i feel fobbed off really because over the last 6 years , whichever problem i have has been solved , that is quality service , undeniably , regards , steve dilley . i would have liked a little advice and help but otherwise ok my problem was sorted out immediatley and the man was very helpful professional response + efficient helpfull service the operator i spoke to was really good .he did his job and resolved my issue .sohee was 10/10 .the reason my recommending xxx was only 8 is because the issue has been going on since thursday and have told 3 different things and none of them have been done .a manager was supposed to contact dpd delivery service with a new address and it only got done today .itwas supposed to be done on friday . incorrect information given to me on previous calls , told i could upgrade online from 31st jan & now cant .i have now had 2 replacement phones that both have the same fault on them so im unable to make calls & i have now been without the correct handset for 6weeks . i had to call twice as the first agent did my request wrong . it was hard to reach the service , i first wrote an email but when i sent it i got a failure message saying the system was down ... so i called three times and now i 'm not sure my request was process ! because good service and i 'm happy the adviser was fine , your website was very slow though . colin was very polite , helpful and efficant , it seems that manners are left out now , but he had manners and used them .its a pity more people do n't ! fast response to question asked , sorted problem immediately , exceptionally pleasant & helpful to talk to . good service phone still not working i hav been with xxx for so long but dont feel that ther is a package 2 suit my needs and the freebies r rubbish.thebonus bank was better you seem to only care about new customers .i have been a customer since 1996 and felt that i was treated very badly .i intend to move to someone else at the earliest opportunity .it does n't seem to make any difference how much money we give you every month the adviser was polite and helped me solve my queries i have spoken to four different people since 1st of february in regards to the issues i am having with my phone .three have been extremely helpful , understanding and considerate .however i find the tone of tegan this morning was rude , impatient and showed no real understanding to the problems i was facing with my phone . i 'm not very pleased with the answers i was given by your staff !she was nice and appeared to try and help but could not ! ! solved problem .easy to follow instructions happy but not sure if evrything will work as i want yes , a few years ago when customer services was more proactive .they let me know of call charges and methods to reduce my roaming costs .this is no longer apparent .i have just been charged an extortionate amount for a few calls , in the past cs would have been more understanding . am very dissatified with vofafonr my phone keeps breakin i have rang up on numourous occassions only to be told the same thing .i am not a happy customer 1 . my issues were not resolved .2. was my fifteenth call to support ( issue still not resolved ) .3. the support person transferred .me to another department and after a ten minute wait , cut me off .and did not call me back !is there anyone at vf that can provide good customer service ? you are excellent good xxx i always experience an average service happy with resolution of issue the lady was very easy to chat to and very helpful . because l was given the run around by the person who l spoke to also he also took to long and what he told me to do l could n't do it so l could not fix the problem .i think he was messing me around because 5 mins after speaking to him the problem was solve without me doing anthing and l am sure it could have been fix on the first person l spoke to but if that happen it would n't cost me anthing cause your awesome 10 my call was quickly answered and also dealt with very quickly .the operator was polite and efficient . because that 's what i believe .these sms feedback are really frustrating , they interrupt all use of phone until complete , and intrude on any other work . very polite and helpful ...the guy on the phone has been really professional and also kind .... carol was excellentclearconfidenthelpfuland solved the problem ! ! great helpful service , efficient and quick xx overall was pleased with the adviser however had to repeat and explain a few times that i wanted a simple freedom pack . i am unable to see my bills on line and you are charging me for itemised paper bills i want to pay xxx but ca n't as i have not seen a bill the girl i was speaking to hung up on me thought that was disgusting behaviour just because she ca n't help me .i 'm very disappointed with xxx at the moment i want everything be simple again and get paper bills and pay you like normal .i hope we can get this sorted . the girl on the phone was able to tell me that to connect with internet and bbm , i needed to turn the phone off for 10 minutes .when i turned back on all was fine again .thank you paul winton because i find the way your payg packages work is irritating and unhelpful . i was happy with the experience , you were very helpfull ! the first lady i spoke to was rude and shouty excellent help but i am still bit confused re charges to and from italy . i had expected txts yesterday to clarify . i would appreciate that . because i feel you abused access to my card you took money off my account immediatly but trying to resolve it tok days and ur website is a waste of time to achieve anything on it good customer service skills but problem unresolved got a product i wanted at a good price .friendly efficient staff .in the uk not oversaes call centre . problem sorted fast with no fuss low mark no integration across the world , xxx is one company so why should we have to pay v high prices in different area rating is 10 if phone works 2night l was told it would not take adult messages but l had it done a long time ago hope it works 2night ? i was not pleased that you had changed my billing arrangements without my agreement but your team dealt with my request efficiently . advisor v good .i have been contacting u over a month for my rewardz . i.am.just.testing.this.new.phone .im.a.novice .but.i.like .it.better.than.my.xxx.touch .screen.its .simpler.but.lost.instructions.thanks . it was a good service just think its a rip off for getting charged 35p for a seconds call knowledge courtesy fantastic product and service josh from the one net team , i told him that i needed to log a complaint over the phone ( i said i do n't want to do it online , in writing ) and he said he will transfer my call for someone to do it , the line got disconnected , he did n't call back ( he knows the company numbers ) and my complaint has n't been logged ! ! typical for getting rid of a complaining customer !pathetic xxx ! ! very helpfull sound advice very pleased becouse of my bil to help ? well your customer service operative are very polite and help and it never takes long for me to get the infomation i need is it totally in possible to deal with one member of the call centre even though you have contact name and details , rather than five diffrent people telling you diffrent things arrrrrrrrrrr g it 's so fustrating ! ! ! ! ! ! found everyone i deal with very helpful would let you know if i did n't i was on the phone talking to the advisor and was cut off not even the common decense to call me bavk . quick , polite , professional , clear language used i already have !check over messages again . when i called up today , , they told me what to do but it did not work .however the person i spoke to was very helpful and nice not precise enough , took too long the first advisor refused to take my call as my calls are recorded .he refused to transfer me to another advisor and refused to give me his name and uid.i unfortunately became very frustrated and swore which i unreservedly apologise for .but my recent experience with xxx has been extremely disappointing and frustrating .i do not expect to be accused of breaking the law when my notes clearly states the calls are recorded .arexxx stating that my calls will not be taken in the future for this reason ? ?i again apologise for losing my temper . because people are talk nicely with customer and they explain every thing nicely they are very helpful . i gave a 10 to the first question because i was very glad with how swiftly the advisor was able to take my payment and how no formal payment arrangement is necessary .i gave an 8 to the second because i realised in hindsight i did n't specifically check whether my phone 's bar will be extended for another week .that 's my fault for not checking , but i would have appreciated the advisor anticipating that question and answering it before i asked .i gave a 7 to the third question because though the advisor was very capable and helpful , i 'm just not a fan of the north east accent , it sounds sarcastic to my ears . query dealt with efficiently good service i called for my username and password - still have not received ! always room for inprovment they havnt dond what i asked they said 5 mins that was 90 mins ago wel steven laughed at me wen it was clearley very upset that i wud av to take me an my kids to get proof that i toped up ! ! ! steven is the 1 i spoke 2. very happy with transaction i prob should have put 10 for all answers the lady i spoke to was very helpful and took time to understand the issues , but was hampered by very poor quality it systems .and my initial problem with the web site is 4 months old ; she couldnt fix it - of course .so , she was great , but your admin technology is rubbish .call me to discuss if u wish . you did n't help me . still waiting on my iphone 2 get switched on.got it on sunday . very polite very friiendly good service friendly and patient service .could do with this review c think they where good .answers .x rang xxx 6 time ,s in two days and im still no furtheq forward with my problem it was very helpful x good costumer service and easy to communicate with the phone operators alls good adviser understood my query straight away , dealt with it & was very polite & helpful . good service i was happy with the service still in same position as before the call with no resolution in sight fed up with being riped off by you good service excellent service from the lady i spoke with this morning . i called to ask when my contract finishes and to cancel my contract but the operator could not access your system and hence could tell me nothing .plus the handset i have is rubbish and after over 10 years with you i have switched to o2 .i probably paid you tens of thousands of pounds but loyalty is not rewarded at all .in fact i keep getting post of all your new deals , but only for new customers ! very disappointed and will be taking my custom elsewhere did not do what i wanted xxx is the best .i recamend it to al my freinds and family .every one . been your customer since nineties if i was called yes i would yes , i got the answer to my question , but the manner the advisor was dealing with it was appalling .he did not let me speak , always interrupted , i felt miserable having being told off all the time when i wanted some clarifications .this should not be the way u deal with customers .i felt guilty for making the call .very unpleasant feeling after it . the assistant aimie was helpful and knowledgeable , and made it easy for my wife and i to get exactly what we wanted and needed . this was a query that i have had for a while & this advisor has been the only one to hopefully sort things out . very good advisor need more people like him at xxx happy with service . the opetator i spoke to was very good ,polite and spoke very clearly and delt with my call very well i went from knowing nothing to a full solution in 1 minute .the operator was clear , concise and knowledgeable .a pattern not often encountered by me ! regards just told your system is down and to call back you should ring me just really helpful problem resolved clearly and satisfactorily . because when ever iv phoned i have always had a very helpfull adviser and they have resolved things asap thank you the staff were all v. helpful and pleasant love xxx alex on the customer services team was fabulous , understanding , friendly and helpful !very well valued member of staff ! ! ! polite and got the problem sorted : ) thanks alex ' gd service ,and customer service advisor was helpful and efficient and the problem sorted out immediately .thanks i got satisfactory answers to my questions no the advisor who handled my call was not friendly money vanished from my credit for no reason and yous did n't send me a txt saying you will need to topup before the 12th or i would get cutoff completely xxx have to be the worst network walkin at the min , if we lived closer to family then i wud change network , unfortunatly they dont , and r all on xxx . because i find xxxphone very gud and gud with there prices and find there the best people to go with x what do you think !i was very satisfied but now getting irritated girls very polite and helpful ...dan xxx customer services are alway polite cheery and i have yet to have a problem that they ca n't diagnose within a couple of minutes and the person today made sure i got the information required to fix my problem by emailing the information to me also i always find the staff really helpful and well trained .thank you ! do not like not being able 2 speak directly with manager when major problem occurs .object 2 not being able 2 know address 4 ur whereabouts 2 send letter of complaint .not good customer service when told 'manager will call me back ' n no one does .very upset with no network coverage 4 all december n again since ,on some evenings .upset u rfuse 2 negotiate huge level of calling credit balance , when advised a valid reason 4 2 successive top ups in june 2011 .do not want 2 e mail cos it does not work , had 2 send loads of times , with very unsatisfactory results every tine .need so much proof of i d which added 2 stress with no acceptable outcome .advisors seemed not 2 comprehend english !really fed up . because the gentleman i spoke too was very helpful and friendly .great service today . perfect call , polite courteous and well mannered .just waiting for the changes to take place , hence the 7.the customer adviser should have a plaudit raised for his good call . sorted out my issue i tried to activate picture messaging but it did n't work .the guy was very polite and helpful but i ineffective . very disatisfied nothis fault the advisor was quick , polite , and friendly with me .i like that ! happy with todays service and always quick to be dealt with politely always get the help u need .and everyone is very friendly you have had me on wrong tarrif for 8 month i am being sent a scam sms message re claiming damages for an accident i have n't had , and the only thing that could be recommended was that i text stop , which plays into the scammers hands anyway !all i wanted was this number blocking or investigated .poor show xxx ! ! very good service : ) 10 right questions right answers no problam understanding your operator thank all good not now i have severe trouble with reception .the advice was to hard-boot my phone which has not helped .if this ca n't be fixed i have to leave xxx. i got the info i required before i went abroad for tarriffs and settings very good advisor .problem in hand but yet to see if resolved .unknown number logged may still get txts though so ongoing . because u only allowed one pack where as other networks a nice very helpful guy !who gave me all info i required . unable to help and not very customer friendly .waste of my time . very hapqy with service automated answerphone ca n't get through to speak to a human easy to get help easy swift call and operator sorted my query the lady who delt with me has put my mind at rest that the problem wil be sorted out very proffesiomal call was well handled . because of the service i have been with xxxphone now for more than 13 years now and on the whole i have not really had any complaints . i was very satisfied with the service provided . my adviser was very polite and worked effieciently to get my problem solved .furthermore he worked very quickly have trouble every month with auto service .will not give me contract although i do not require phone .do not seem to care or listen . xxx has good signal the women on the phone was well spoken , polite , helpfull and overall conscientious . would need to speak to customer services to explane my problem did n't get resolved , they were rude i was on the phone for 1 hour like they say , does what it says on the tin , i asked a question and got a clear straightforward answer . excellent service always found out that additional bundle that was agreed a few weeks ago was not added to tariff hence yet again another very high mobile phone bill .very dissatisfied . becouse yous delt with my problem quickly and efficiantly q1 i have no idea how xxx 's service compares to other and so would neither recommend nor speak against .q2 this is the second occasion i have contacted xxx about this issue and it remains unresolvedq3 the adviser was very polite and as helpful as she could be , without resolving the issue . they we 're helpful but the problem is still not solved .i have no i pad use abroad and i do not know why roaming was turned off at your end nor do i know how to stop this happening again . very helpful service the person i spoke with took the time to fully understand my needs and make sure i got the best possible solution . just happy with the service i get each time all resolved very well , and politely no because the shop staff and over the phone staff contradict each other u never get the same response the person i spoke to was very helpful but du to my t.l not being in could not solve my query meaning i need to ring back tomorow as my t.l should be in agent did n't seem particularly happy about providing the unlock codes as a good customer you cut me off and i have a child with special needs ... could be life threatening ... i have paid my bill and will be now looking elsewhere ... lies lindsay was so helpful , sorted all my problems out in 5mins !she was a star ! ( *) :d(y ) very quick to answer and help .annoying it costs 25p per min though . just fair because i was really satisfied that the adviser resolved my problems and he was very kind ,thank you rep helpful an polite was told problem would b resolve in 24 hours so an waiting to see i have phoned 3 tlmes to get connected to internet .still waiting . advisor was helpful and courteous .the problem is i have been mis-sold this contract .i requested a contract which gave me free data abroad .now i find i did n't get that and have to drive 7 miles to get an alternative to f-contact with whom i have a full strength signal but wo n't permit data .i am paying an enormous amount extra for nothing . i always have problems getting into my account on your website which is extremely frustrating and does not happen with o2 .i would have preferred to receive an email confirming in writing the instructions i went through with the adviser had been applied . the advisor was very helpful very satisfied , call was answered very promptly and dealt with efficiently because the man was so polite and helpful extremely unhappy with the service over the last 12 months , been overcharged so many times . my phone keeps breaking had it 3 months and need my third replacement , not good enough i feel that there should be a more cost effective package for the use of this phone very pleased that the customer service advisor was knowlegable , friendly and gave good advice credit reinstated although she couldnt help me because of the type of handset i had she made every effort to do so and was very friendly a credit to xxx see above .i have commented for each one .i have been a satisfied xxxphone customer for some years and have been disappointed to have got into the contract with the dongle device which in the end i did not need or use ( my fault ) but it has not been easy to withdraw .i have asked twice in shops about it and more recently have spoken to someone on the phone .untiltoday no one had said 30 days notice and on writing .i could have done that long ago !the person i spoke to has assured me that matters can be sorted speedily ( but still 30 days away ) so when the 30 days are up i will know how satisfied i feel with all this ! ! no that 's four questions staff were helpful supportive knowledgable and sorted issue rhianna was very friendly and helpful .she fully explained everything and is am example of what good service is .thanks operater was friendly & curtiouse , but as a company xxx could have done more , i had to phone u & ask questions where as u could have kept me informed by a simple text . had too many problems with xxx recently to be able to recommend with confidence .been with u 19 yrs so feel qualified to comment .most recent problem hopefully sorted but waiting to see .lucy was excellent .hope she comes up with the goods . ongoing problem with vod passport which no one seems either able or willing to give satisfactory answer my problem was not solved , it appears your systems are not flexible .i have been with you for eight years with three device 's , i have been been trying to sort an upgrade , however loyalty does not seem to pay . i am really fed up , i am just contacting other providers ! yet again another half hour wasted with the call centre and still the problem not sorted .transferred between departments relating what the fault is , security questions .no wonder high blood pressure ! i have been a xxx customer for over 10 years and i 've always been extremely happy with the service and products i have recieved ..my complaint today was dealt with promptly and to my satisfaction by the person i spoke to appreciate the support as had close family member die suddenly at 61 at which point i needed the help assistant was efficient , friendly and got the job done without ado . gud customer service i called because i lost my job and was hoping the advisor would help me reduced my bills but didnt refused to help me at all prompt , courteous , patient and understandable service . the young man was most helpful good service have been paying too much due to your internal foul-up . xxx wanted to replace phone free of charge without exploring possible fixes thoroughly once again , total failure to resolve my issue .not sure why i bother writing this as previous comments should have invoked a response from you to contact .just waiting for contract to end so i can move my business elsewhere . good customer service , friendly helpful efficient staff . happy overall with helpful member of staff sorting out my problems this is the fourth question ! i think your service is very good cos nathan lawson from warrington call centre was a brilliant help .best i have ever had in all my years at xxx ! disappointed after 2 previous calls and issue not resolved , last advisor was good but am now waiting for a supervisor to resolve issue service was very good great service helped me resolve my problem , efficently n patiently .thankyou :-) pac code requested .due to be received within 2hrs .too early to answer question am getting a new upgrade and was concered about the phone am getting the lady was so nice she reasured me the phone am getting is ok because i have paid to receive my bill by post and it hasnt arrived now its overdue perfect as ever i think xxx should improved on the reception cos u sent me the questions customer service is fine but the quality of service and the excess on the insurance is disappointing because you team they lie to the public !and i 'm very disappointed ! ! ! ! just got excellent customer service , but still feel aggrieved that my bill was so expensive , especially as before going away i had asked for the methods of making sure my phone bill was not overly expensive and not being told about passport or other other pre pay options . very helpfully ..xx i got treated 10 times better today by customer services .the other day i got spoken to really , really badly by a member of customer services and was even thinking about changing networks because of it ! the 7 was because i have 20 pound pack like having texts calls an internet but 300 mins is not enough for me an 30 pound a month would be too much but 10 for the service clear you get you get on phone facts my query was aanswered quickly and politely because i did n't get an answer to my question was not told trade in would take 28 days .i would not choose to trade in again waiting for my upgrade cause xxx is getting on my nerves at the minute i 'm gunna change networks i 've had enuff of paying for serviced that do n't work :( got the answers i needed and did n't have to wait in a que to get to advisor . the first adviser lied to me , misled me & made me to call an 0870 number which will cost me extra money on my land phone , while the second adviser was very helpful , removed the text info service that was placed on my without my knowledge & authorisation & refunded the charge on my bill .we need more of the second adviser than the first . problem solved quickly very very helpful . i already have your assistant was informative , helpful and polite i hv been waiting fr an account re evaulation since nov 2011 an no one has bothered to fix it ! ! ! customer service hours for technical support as a business customer xxx .are great too busy , sorry i have been a customer for 12 years and for me the service just gets better .the member of staff today ( james ? ) was very polite and helpful and understood my query . overall good great service but you could n't solve my problem due to system issues overhall satisfaction your person asked far too many 'security ' questions & was n't interested when i pointed out that there was a pin code on the account .in addition , he was not very helpful when asked for the cause of the problem . happy i was never disappointed with any of my enquiries or brief claims this is the reason for ratings 1&2 = 10.thereason i rate 3 = 7 is that i was told to go and file a complain online though i was sure that thus issue can be settled on phone so long i was having conversation with the customer services and other department .thanks some of your staff do n't explain properly when i ask some question or if i made inquiry . answered my question , was friendly so good service - not a ten because it felt like he was fighting his system so conversation flow was a bit slow expert help , patient and professional helpful , polite and professional support .very impressed very helpful , professional .quick answers .good envoy for xxx very poor service and the way you handle the account i have had no phone for about 2 wks , i 've been sent a refurbished one without no back to it and now the phone is out of stock and i was asked to go to a shop and pay for a phone/part and be reimbursed .i asked if i could have another model and this is not possible .very complicated and stressful .i 've been a loyal and good customer of xxx for a long time and feel i deserve a better service .when my contract expires i will be changing suppliers . not happy that i was unable to lower my tariff .have been a customer for 11 years i 've been very impressed every time with a quiry excellent service good service q1 , my phone never seems to pick up 3g and when it does it is as slow as a slow thing , product support is non existing and lastly compared to other suppliers it is not good value for money and existing long term customers like myself do n't get offered any of the deals that new customers get .for these reasons i will see out each of my seven contracts and change to another supplier . excellent telephone operator but disappointed that there is a backlog at your printers meaning i ca n't get copy bills for another 2/3 weeks i can not understand why you cancelled my direct debit then told me my account would be suspended ?but the adviser handled it well 10 , only remember to get a good handset . he was polite and i could understand everything he was saying julie was very helpful , sorted my problem out quick & easy . i was very happy due to the quick and friendly help cos i still havent recieved my internet settings ! my enquiry was dealt with quickly , efficently and to my full satisfaction , without any pushy selling . customer service poor good experiences with xxxphone transfer of one mobs number not done resulting in extra charges coupled with being charged two cancellation charges for stopping mobile broadband .huge bill . the fisrt operator was very good who passed me on to upgrades and the person there was not helpful so went on to customer services who were great altho the staff we 're polite + tried explaining my bill to me + 1 person deducted ten pound as .gud will gesture i still ca n't understand y i went over that much , i have been a xxx customer a lot of years and rarely as my bill gon over by that much .buti respect that i must have was totally happy the way they resolved my problem my query was handled efficiently , and , above all , intelligently and engagingly , by an advisor with brains and manners .i would always prefer to pay more for good service , and preferably from uk-based advisers , and today you delivered .thank you . last person i spoke to was very help n probably the only helpful adviser u had .i called last night n the person i spoke to was a complete **** n did not care about how old customer i am n he just told me to leave xxx if i am unhappy i believe i would never be recommending anyone to go for xxx due to the experience i had last night the lady i spoke to on the phone was very sympathetic and understanding of my grievance .a lot more pro-active than the oik working in the silverburn , glasgow branch ! ! ! get it sorted ! helpful , answered my queries . in all the time i have dealt with xxx , i have received excellent service ! i think that are good i was very happy with the service and information i received today . no waiting on the line problem was sorted and adviser was very helpful . because i had very bad experience with xxx .totally disappointed . quick service , helpful and friendly staff because she was very helpful in all ways .very polite and solved my problem because the adviser was very understanding to my situation i have just joined from another network who i had no help from and poor service and so far the help from the guy in the xxx shop and xxx helpline has been fantastic i rated all questions a 10 because xxx always offer customer satisfaction no matter how big or small . i was very impressed with carley acting as our account manager - very courteous and professional . its good its nice it was a very good service and helpful . robin was extremely helpful .thank you . i was transferred at least 6 times , having to explain my problem every time .after spending more than 30 minutes on the phone i was told that xxxphone could n't solve the problem and i 'd need to go to car phone warehouse , which was valid information but took far too long to find out when it only took 10 seconds to say .the people on the phone were very friendly though . i originally ordered a sim card for an iphone 4 . i then found out that it was an iphone 3gs , so i rang your servicedept and was told the sim card would suit both .it does n't .the original salesman said i wuld be able to keep the existing ( tesco ) phone number by feeding that number into 'keep my number ' on your website .i rang you again today to find out how to change the sim and to enquire about how to keep the number .it then became clear that in order to keep the number , we have to get the pac number from tesco .not good !i now need the correct sim card & start again . helpful friendly resolved my query quickly i have been listened to , and been dealt with in a professional manner .nov knew what he was taking about , and could deal with the problem at hand . lady was courteous and helpful see response to q1 i had an issue with roaming charges while my calls were restricted .us were no help at all and the situation is still not resolved as a result i will be looking for another network provider as will my partner . my service with xxx has been terrible considering switching network due to the problems in the last 6 months i wanted a specific piece of information regarding roaming charges and the telephonist seemed to have never heard of the fact that when in eu countries you get a text from xxx telling you you have a certain amount of free data ....so the call was pointless 10 stupid question sorry it is garath warburton not james i have been praising .he understood what the problems were and addressed the with polite confidence . 10 im paying for a package that includes internet and i cant get it ! argumentative advisor and not acknowledging my problems and frustration . xxxfon biggest issue for me is an access to the network u do n't cover many places ....7....advisor was nice and helped me solve my problem 9....customer servies should pay better attention when they speak with forigner ? 10/10 each question .would you have preferred me to be very dissatisfied ?:-) cause they resolved my problem your red tap .and trying to fob me off with a recon phone . problem finally solved after seven attempts . objective met ,paid bill , n/a because i was very satisfied effective , efficient service , easy for me to access and achieve what i needed to do . i am happy with xxx but the good standard achieved bt those responsible for marketing the product was let down by the difficulties experienced in the delivery - the 97/90 blackberries are arriving a week late!geoffrey redman-brown helped me sort the problem straight away very easy to understand excellent servie from an excellent provider ! hv been with xxx for many years , hv never had any problems .advisors at other end of phone are always chatty and helpful good service brilliant service he was very pleasant and helpful but the fraud team are dealing with my issue helpful , polite .friendly my last 2 bill was ridiculously expensive and so i 'm looking 2 change network . .although yr customer cervices man was very good in explaining why . . unhappy at e mail charges for west indies area : ( problem here is my bill was wrong it was fixed but i would not have expected the error first time around question answered , problem resolved , all happy achieved what i called for very quickly and simply i telephoned regarding why myself and my fellow collegues had always had signal at work and since the past 5 weeks or so have had no signal !most if us switched to xxx because we could get signal at work .me especially as my little girl has medical problems and nursery need to be able to get hold of me at all times !the lady told me to switch of my 3 g and use 2 g told her we had done that and it did n't work ,at which i was then told ,she did n't know what the problem was ...that was it .extremelyunhelpfull .myself and my collegues are going to look in to cancelling our contracts . just gave the right information quickly and asked about any more problems i may have no the second time i phoned the man james sorted it out while i was on the phone he was very nice and he apoligise for the other man putting the phone down on me he was very helpful the guy that i spoke to to was very helpful , polite and had a good knowledge of what he was talking about , in relation to my questions .as usual xxx has made me a very happy customer .thank you xxx . 0 excellent polite friendly service very loyal to customers , and very satisfied with the honesty . the advisor was very much on the ball and when asked about different types of phone he was able to answer them with having to seek advise . proffesional service and minimal waiting time excellent service very satisfied with service provided . helpful yet silent no security questions until i mentioned then was told sarah would send a text message then cut me off .went online solved problem myself .not impressed't your advisor was very polite and courteous although the information he gave did not solve my problem it will need further advice .it was through no fault of his .overall his manner was worthy of the two 10s i gave . iv been with xxx for years and ur customer representatives are always helpful and try to do everything that they can .the advisor today was especially helpful today knew what i was going on about and sorted my problem out , also she sounded fit ! very good service in deed i always get good answers n help there are no warnings if you get near to your limits and it takes a long time to get anything sorted you gave me what i wanted , simple ! had to wait on the phone for about 10 mins and throughout the entire conversation 'the system was very slow today ' so longwinded but she did resolve one issue in the end my problem was fully resolved , can i have a blackberry bold 990 as thanks ..... ? ; ) the issue was n't resolved but through no fault of the advisor 0 i am a business client our business needs have changed and there is no flexibility in offers nor help in getting a better connection without more expense involved am happy to discuss onthe phone it was fixed quick and easy the first call i made to day your adviser was laughing and put the down great ! ! ! ! ! ! transferred to three different people .very limited and unsatisfactory options to resolve my problem .also unhelpful at xxxphone shop locally and , just now using online chat with an advisor .all in all worthy of a formal complaint which i will be forwarding shortly . i was unable to login to my account for 2 weeks due to a technical problem at your end wanted pricing info for taking phone to new zealand .was n't convinced i received the full pricing structure .would have liked to have received a summary by email , that would have saved your agents time and delivered all the info i required instantly . adviser good but no solution to phone problem identified by xxx store .store said call xxx who will resolve problem .i regret we are no nearer solution i ha problems with my bill to start off with u kept adding things on to it .but the lady i spoke to not today the time before seems to have sorted it all out for me .i do just need to check my bank statement and see that i have been credited and the bill is at what it should be .if this is correct then i think the service is very good with xxx and would recommend it efficient service . friendly , professional .prompt .helpful . friendly and helpful i was referred to another department and therefore my problem has not yet been resolved . reasons are that nothing bad to report . no no cos i was very satisfied with the service i received : ) advisor sorted problem that earlier did n't been using xxx over 12yrs now always been happy customer service advisor polite , efficient and friendly .explained problem clearly and quickly results are based on problem still not resolved , i still ca n't access my account on line but the call rep was kind enough to send me my bills via email so i can do my accounts .disappointed with the online service , it 's very poor .good call rep. excellent service and very polite over the phone both times i rang had lots of hassle with one of the 3 domes on my contract i was racing conflicting info as to how it would be resolved made many calls to resolve it hopefully now sorted will see tomorrow if it is just good service to the point the advisor i have just spoken to was patient , clear and helpful .the process of changing &transferring a longstanding account has been tedious and confusing .i now feel reassured that all is sorted . i have had many problems with my handset and have had it exchanged .that handset was faulty as well and when i requested a different model my request was denied .now yet again i have problems with the handset and only a like for like exchange was given again .i am positive this handset is defective and although i have asked for different handset ,my request is ignored .this is the first time i have had so many problems with a provider and when my contract is finished i 'll go elsewhere .tnank you . ok cos u did ok didnt help because she was very helpful trying to get every think working i been told lies for the start about my contact that i was getting a bluetooth headset with i did n't get i am not best pleased with the reason i had to call in .the service agent was helpful but i feel i should get an apology for being threatened to being cut off-even though we pay by direct debit and the mistake is xxxs . very satisfied with the service provided and the deal offered . inability to respond to reasonable requests to exchange a defective phone , to liaise with other departments , and to log previous calls and information .new network provider being sought . i have been waiting for a resolution to a complaint since august & am repeatedly promised a call which does not happen .will you resolve it ? the amount i am paying to use your services abroad is extortionate .i was not made aware of passport despite using my phone abroad quite often .now i am aware i find it 's not available in thailand where i 'm about to spend 3 weeks !so not happy .the guy i dealt with on the phone was good . excellent & quick service . phone and i will tell you **** the advise was polite and good . ? i just answered because i was very happy because claire understood the problem and took the correct action . satisfied happy with the overall service received he was clear and helpful the service was good from your customer service operator coping well with a very poor service from xxx with regard to mistakes in my account billing . no comment satisfied that my query was dealt with effectively . david was fast , efficient and knowledgeable .he was able to give me the correct package for both myself and my husband .had considered moving .david helped us to stay with xxx i was very pleased with every think thank you very much i felt the advisor was understanding , and clear good customer service . the customer service agent has clearly been poorly trained .she kept keeping me on hold as she did not have useful answers to my questions .she misinformed me about many aspects of my phone as well as the delivery date .she told me to expect a delivery of the phone today and turns out it 's another day which i cannot make .i intend to cancel my contract with xxx ! our company aways receives first class service from xxx i 'm not happy with my contract which compared to many seems overpriced .the data usage on the phone is high and a easily 750mb a month its a license to scam money from me .orange and 3 are offering far superior deals and packages .but the lad who served me on this call was sound . waiting to see if outcome of the query is resolved . your representative was excellent in every way and resolved my issue very professionally making me very happy ! .his name was jordan . problem still not resolved after 2 calls did not get my money back good service deserves to be acknowledged not much of it about these days ! service is so slow ,you sent me a new phone that was ,you need to train your manager to make sure that they send out phones that work, i 'm defo gona leave this year .....absolutely hate this service your advisers were polite and very helpful friendly helpfull service got the job done polite , friendly , helpful accurate advice and help it would take me too long to type everything .how about you get a senior complaints handler to call me like arranged .your company is a joke very friendly lady who spoke to me , dealt with the call very well i 've been with xxxphone for years and have always had great service with a few little hiccups on the way but always excellent staff , products and info . as you never are flexible when i have been a customer well over 12 years !there is never any reasoning with xxx it is that is it and you never seem to give a good service whenever i have a query ! did n't wait long to speak to an advisor and the query i had was dealt with quickly and courteously . the folks i speak to are always friendly and helpfulx i had been told by 3 different customer service operatives my upgrade date is the 14th feb ..ive phoned to upgrade today and now to be told its not until 29th may ..my existing phone is broken and i use my phone for work so it is very important this gets resolved ..the lady i spoke to was very nice and understanding and has passed this issue to get sorted today i am just waiting a call back . i have been with xxx some 15years .ihave always liked the service and deals . call was a follow up call after being given the wrong information , second call much more sucessful but should never have had to happen . the person i spoke to was very very helpful and your service is great not sure if sorted until try to top up again . lovely polite staff solved my problem ; ) 10 advisor was not helpful .i have been with you for several years and have 6 contract phones i will be looking at moving them ! very helpful to a luddite 10 excellent customer service all round it has been me of the few times when you guys have managed to answer any queries . no the service when a problem arises is good & the staff are all very helpful & polite a very helpful advisor with a sense of humour plus he solved the problem with my phone that i had been trying to solve for months !clear effective and courteous advice .thank you ! stephen was polite and thorough and researched the problem well because i am still waiting on my bbm to come on on numerous occasions i have had difficulty with your advisors !it seems as though their advice is n't actually any good !i 'm thinking of leaving xxx as i feel that it 's not compatible with my handset as i have difficulty in sending bbm messages and for some reason it 's just a difficult network to deal with ! good service , solved the problem , but you created the problem ! 10 because every time i phone every one is helpfull 7 i found u yesy helpful and friendly dissappointed that there is not the facility to cap the running costs of a contract . . especially with children ... also it would help if the extra costs were a little more accessible online . .you gave to troll thru pages and pages of info to see where the extra costs are .however xxx people were as always very pleasant and helpful great service by the lady ; polite and helpful . he was very rude would n't even let me finish a sentence .we as customers pay towards your wages maybe he needs retraining in providing customers with manners and curtersy that we expect and pay for . 10 when ever i have had to contact xxx for either technical issues or charges abroad i have always has full couldnt give full marks because prices kept changing from one price 2 another and was confusing also u dont give much away 2 loyal long standing customers u wanted the truth now u havd it and i reffered when we got some money back instead of points we dont all have computers but we do enjoy our mobils thanks fast accurate response that enables me to only take a small amount of time from my working day . happy 8 cba im not happy the way my query was handled . every time you need to speak to somebody at customer services you have to pay 25pence i do n't think with the astronomical prices you are forced to pay to make calls and texts in comparison to how much the network pays there 's absolutely no need to charge for a call that you should be obligated to take and what 's more knowing you lot i 've probably been charged for these texts to answer your questions > :o i like xxx as a company = > you guys are just the best 10 completed and answered my questions .account reset . excellent service , straight answers . i never actually got the pin code for my voicemail that was promised and now i 'm abroad i do n't fancy a long hold on a call i 'll have to pay for ... would have liked to have been offered the same deal as car phone warehouse straight away .have been a loyal customer for years and now i have the hassle of leaving to change providers because it was a quick call constant spurious uk data charges on bill - i do n't have data contract or use your data - except abroad - your computer does n't understand fhis :-also i constantly request 3g/data block on line in uk ! ! ! 50 % time it never gets actioned ! ! very helpful , polite and honest . no ten yesterday i was cut off and was most displeased as it was an error on your behalf and i was very badly inconvenienced and ended up costing me money cos they were very helpfull and it was done very quickly and efficently so well done and thank you graham creese just good and polite sevice . because you my call was quick and i got to speak to people .better than your website ! ! very helpful staff , just do n't think i quite understood them , so had to call back , to be honest i think i was being a bit thick ! ! also to use automated service on landline number recognision awful 1 very poor response to my query - you should listen to the tape - very unhelpful xxx is ridiculous .as soon as i can i will be leaving it stop now well am happy with xxx 10 got all my queries sorted out and the person i spoke to was much more helpful and polite compared to the woman i spoke to yesterday who spoke to me like i was an idiot ... happier with xxx ... pls train the woman on how customer service advisors need to speak to customers .... it did not solve my problem ! ! ! ! the advisors was pleasant and very helpfully because i can i have been with xxx for many years , and most of that time ...i hve had problems ...there is bad communication within the company the customer service rep was extremely helpful and sorted out my issue without fuss .thanks very much . customer service is getting better at last . the advisor said he would action my request , and sent a message , but it was not done and i dont have time now to call back paul was very helpful and resolved the over billing without question . i am extremely disatisfied with service sorted out the prrblem staight away xx excellent service from lady very helpfull no would n't use anyone but xxx never had a problem .staff fantastic instorr and on phone the guy was quick , and resolved my problem , very helpful . last time i gave it to u excellent service ...this is the last survey i do for you for at least a year .i have done 3 surveys , every time i have spoken to an adviser , i get a survey .you have the best customer service dep.i have ever come across .dont tarnish it with surveys please . the poorest possible service .your customer service is out sourced and i am unable to speak to a xxx advisor whom i emailed 10 days ago and who has failed to reply .dr. r. driscoll . staff always helpful service always good your operator appeared to address my concerns , but i should not have had to make the call in the first place as this was a result of your system failings .this has therefore cost me money , and i have no way of knowing if the issue has actually been addressed until my next payment has been debited , so i remain concerned that i may experience disruption to service . very good service the girl was very helpfully and patient , resolved my issue with a detailed explanation , all of the details should have been resolved at point of sale , that 's my only gripe , i know orange are able to do this , advise of charges etc in advance and dates moneys will be taken , why ca n't xxx ? ? ! ! 41192 problems with my mobile broadband the person i spoke to was very kind and done the job quickly and correctly and also showed me how to do it next time for myself .( : you do not understand what you can offer , i was on the phone to you for 2hrs and my issue is still not resolved .you wanted me to stay on the phone even longer to do your own research and i refused and asked for you to phone me when you knew what you could offer me - i am still waiting for the call it was very helpful friendly service and very thorough i called to pay my bill , to find out that xxx had not changed ownership of the phone requested 3 weeks ago by my son and myself .he is still paying for my bills , which is not acceptable .xxx did not act on this .hence very low rating . quick and resolved easily all very good and made easy this time because the person was excellent the call handler was very efficient with taking my payment . i have not yet been able to get my dongle working . i was transferred to 3 different operators , repeating my query each time , before i could speak to someone about registering a new debit card . not really receptive to query .issue left unresolved . poor customer service in your leicester branches they could not be bothered once you have got a contract. . no after care no assistance with upgrades most of your advisors are extremely helpful and polite , i just would not recommend xxx to other people because of the way ive been treated in the past by xxx its not the people lower down the chain they just do their job its who ever installs your rules and policies this is the third time i 've had to deal with this problem ( no paper invoice or soft copy jan invoice ) .still no closure the adviser was helpful with the knowledge she had on the subject , i was told to speak to a advisor of my account but i am not the account holder therefore my query was n't answered be2cause the person who i was talking to was very good , and helpful because the service is good sometimes but others it is poor , staff can be unprofessional and not fully aware of the services xxx offer .my main problem is that prices are increasing more and more and are just to much , it would be the reason why i leave xxx because i could actually understand what was being said to me and sarah was very helpful easy , quick and simple phone call .staff very polite and helpful x the problem was quickly and easily sorted out very helpfull lady it was quick simple and fast and helpful v dissatisfied with xxx service + network .dropped calls , poor network reception my problem was n't solve and the solution to wait till i travel into a different post code was a bit nuts ... they r always happy to help but my phones not fixed and i 've rang twice operater was good but i 'm not happy with xxx i want to upgrade my phone .i was told before christmas that i could in march .i am now told that it is no longer possible and that i have to wait until july . i am a loyal customer paying a handsome monthly rate .i am disappointed that the original offer was not fulfilled . sometime 's it helps but then it can be abit hard to understand what you have to do the service was great , any issues that i mentioned or any question i asked was dealt with quickly with no fuss by a friendly lady a good result from the help given quick and easy issue was resolved quickly i thought the service was excellent when speaking to an advisor .would like an option at the start to be able to speak to one .i.e .option 4 your operator was very helpful if your online debit card registration worked i would n't have had to call customer care i called in september 2011 to enquire about an upgrade and was told that my wife and i could upgrade in march 2012 on calling today to see exactly when we could upgrade i was told that it was n't due until june/july and was told that this must have been a promotion that was being run at the time and that there was nothing that xxx could do as the system would not allow it !we are very unhappy with this as both our phones are starting to have faults with them .if someone will contact us regarding this matter i would be grateful . 10 poor service , no solution to simple q xxx is not so helpful and the guy on the phone hung up on me and was patronizing me .i think his name was matt . todays call to vodophone was beccause i was unaware that my internatinal call had been removed .yesterdays call was unexpected and offered me a supposingly improved plan .matthew today has helped put my old plan .thankyou . 5 given the wrong information yesterday and back in august resulting in me being out of pocket .for which i am looking to take legal action ! i 've had some bad experiances but today was sorted brilliantly .thanks u guys are expensive and the services are not the best xxxphone has failed to repay monies taken from me in error , failed to communicate for three months regarding billing and i believe is in funds metal breach of any commercial contract .my necessity to call on the last two occasions has taken over an hour of my time for which i believe i should be compensated . the xxx coverage service has been getting steadily worse over the years i have been with you i am thinking about moving to orange when my contract comes to an end i have been with xxx for many years now and have not got any concerns or complaints , i have found staff very helpful , thanks the staff were extremlyhelpful and patient my member of staff was patient and explained everything cleary and i got a good deal this is the 2nd phone i had 2 take bk phone bougter at asda lossed 7 pound credit on the no 07810673314 as the sim goes bk with phone could not get xxx live on internet and we can.t get it on this phone which means i got 2 take this one bk i.m better of with 02 go away i had to phone 3 times to have my query answered .very unimpressed .am considering going eslewhere . orange network never offered me the service and support xxx does .and i 've been recommended by several people who have never had a problem using your network . the sales adviser was very helpful , efficient , and i had a new phone within the hour . stephine the sales person at the reading store was very polite and extremely helpfull explaining everything and helping me choose the correct phone and tariff for my needs very impressed with quick service and positive attitude from salesman i have marked down slightly because i am fed up with xxx staff still insisting that unlimited texts means 'unlimited ' when it really means 3,000.i have already had a problem here when my granddaughter used 4,000 one month . i thought antony was fantastic , explained wel and was very patient great service excellent service patient , friendly knowledgable staff . i could not have had a better service because the sales adviser was very good , clear and organised .the options that i had available were reasonable , the only thing that could be improved could be waiting time , but i know it 's hard to solve that . rude , did n't explain , set phone up wrong went 2 every phone shop !best choice and service ,but longest wait . good survive better than i expected very helpful and honest person .served quickly . i was lucky enough to have the manager of the cirencester branch , he was very knowledgeable , nothing was too much trouble and he was incredibly helpful . great service and value as always .thanks great customer service with all my questions answered clearly .shona in banbury was so helpful . i had an exceptionally good service and my query was dealt with very fast . all straff very helpfull ten good serviice v helpful and friendly the person we spoke 2 was really nice & helpful .the phone is perfect and i 've had no problems with it and works great . excellent service i visited 2 stores 1st visit was disappointing but 2nd store and sales assistant much improved and very helpful my opinion so please stop txting thankyou because everything was high standards and the phone is perfect . you 're a great company i bought a new phone from a xxxphone store in cheltenham .and was very happy with the service it was all great but when i went to put it in my phone it did not work and we had to call the shop the sales guy was both very helpful and polite .if i have one negative it would be the tarif package compared to other companies . awesome phone great service overall a good experience but blue tooth and other accessories where out of stock so having to return also setting to my phone did n't transfer correctly and over looked been with u for18 odd years neverhad any probs easy no fuss no hassle and time spent making sure i got best deal i was very satisfied but a mistake was made by xxx that inconvenienced me the service was fantastic excellent service ++ + always very happy and you use yoda in your adverts the advisor i spoke to was extremely helpful .he explained everything well and set my phone up so it was all working by the time i left the shop yes .all these high ratings we entirely due to the efficiency and pleasantness of the customer service gentleman .i think his name was andrew .he sorted out the problem with my phone which another shop had failed to do , and he explained that i would benefit by upgrading .i had previously tried to sort the phone problem out on line and in another shop .i had never visited milton keynes before and went into the shop on impulse .i am very pleased i did . sales advisor was banterful the sales man was very polite & helpful sales advisor was very helpful and not pushy everything was as i would expect because the service was very good and very sufficient , i was really impressed with what the sales adviser gave me xx good level of service provided service and help great service , great results i had prompt service , the store manager who served me was knowledgable and i was sorted out with a contract that suited my needs . the salesman promised to call when this new phone came into the store but did n't .i went in on the offchance & there was one .same guy was very nice tho! new aii about the phone and the prlceses because my problem has n't been solved and now my credit is low for having to ring xxx .my problem has n't been sold and it has affected me .the man also seemed a little grumpy . my ratings are high because i thought the lady who dealt with my request had exceptional customer service and really helped me problem sorted because the assistant sorted us out without any fuss and we got exactly what we wanted . that 's 4 questions .and no , not really - i really do n't have the time to analyze why i said 8 instead of 7 or 9 . no comment good service lee was great with all i needed no i was try to reduce my bills because i have to have an operation and will be off work for at least a month and was trying not to get into arrears with my bills customer services very helpful my query about email was answered but your call handler was n't sure about bbm.he was very polite + friendly .i`m still trying to work out why bbm is waiting authorisation . issue should never have been raised and was handled badly query still on going , not able to connect to internet so did n't really help me the girl that dealt with me was an expert at her job and very helpful thanks again 2 her and your team seems like a nice helpful man though i still have not received my text yet . xxx should inform the customer when we pass the minutes .and not to charge 0.35 p/min !i will leave the company ! informative and good responses . prompt service very helpful with all my questions service very poor action promised never happened .had to chase three times answred my query i have been a customer for over nearly 10yrs and i have always had good customer service , however this time and for thepast couple months i have excellent customer service the adviser was nice , but i will still have to go to the xxx store to get it sorted .i am very ill at the moment , so that is a huge inconvenience to have to change my sim for the second time this month . no call was handled quickly and efficiently 8 my problem with the phone is not sorted out yet ! pleased with the call problem was not solved but adviser was polite network is always there but thinf i wasnt quite satisfied was the data browesing or else every thing is great . the agent who dealt with my query , was both knowledgeable and friendly and dealt very quickly with my query . outstanding customer service .professionsl and friendly . because they werent helpful and didnt do what they said they woke do for me which was to send the internet settings to my daughters phone which i an now texting you off i asked for help with issues regarding my data usage as my phone has no apps running and i have received only 3 emails ( just txt emails no attachments ) and so far since midnight my phone has used over 30 mb of data for no reason .ido monitor my data as i had an issue before and had to have my phone exchanged for using massive amounts of data .since the exchange of phones i have not had this issue until now and usually at work i have numerous emails a day with attachments and do n't use this amount of data .iknow i have not used my monthly limit but i will do if this carries on .sincestarting this text i have used half a meg of data and i 'm not using any apps or receiving emails in fact i have no data signal .pleasecould you look into this for me . xxxs amazing they wanted me to be without a phone for several days . . and i ca n't be . .i think if my phone does not work ..and i 'm still paying for it ..you should replace it . . the man was attentive , clearly knew exactly what i wanted and dealt with it quickly .good result ! my problem was not resolved , and call back as he said he would was just a simple thing tht needed sorting i was very satisfied with the service i received today operator cut me off mid-call . nobody phoned me bk .my phone still isnt sorted out .im annoyed this was the 1st time i had ever had 2 to query anything and i was given great confidence , if i ever need to do so again , i will not hesitate up 2 now whenever i have had a problem for whatever reason your staff are always professional and i am always very satisfied with the way i am treated by them that is just my appion nobody listens to what the customer wants .it must be what the company think the customer wants .i ca n't be the only customer not very happy .still a small voice in a big room is never heard .i hope this text is read and not dumped .i look forward to speaking to someone about my problem . because operators always helpful un lock my phone excellent service , quick and responsive . excellent service it was verry good happy with the service . its very bad that xxx cant match the offer given by tmobile even after keeping xxx network for almost 4 years ...and without missing a dingle psyment...if this continue noone eill ever take xxx i was about to give atleadt 8 my friends to xxx bt im sorry ill never recommend xxx to anyone he was very helpful and understanding .he solved my query .ive not scored 10 because i have yet to see the outcome . the operator was very helpful and not pushy very rude staff kept talking over me and was quite prepared to accept my offer of cancellation of both phones .how ever the last person i spoke to was very helpful satisfied with outcome no i had to chase you to confirm receipt of the returned handset you did n't do what you promised i was repeatedly quoted the same thing several times and was not put through to a supervisor as i had asked to speak to someone with more authority but given a 24 hour call back .i rang again and spoke to a supervisor who told me to call a number which could deal with my complaint but when i rang them i was told the absolute opposite and they could n't help either .on my 3rd call i was told there was nothing they could do and i would have to wait for the 24 hour call back .after being a xxx contract customer for 10 years i feel that customer loyalty counts for nothing and xxx are only interested in sales and money and that equates to unhappy customers and zero customer service ! because the person who i spoke to was very helpful i would n't recommend to go on xxx because its service are soooooo very slow and my blackberry messages keeps going off even though i have paid 4 it and its not right it crashes all the time and when you try to talk to some of ur staff they are quite rude and not really bothered to help u with ur problem overall i am not very happy with xxx ! the advisor i spoke to was very helpfully and polite , as for the problem with the 3g in my area being down for over a week now and forever trying to use my internet and apps on my iphone i am still gettin charged for using data when i ca n't use the internet , i also have a xxx dongle and have known this to happen four times in 18 months , which i find unacceptable as no one seems to know when it will be working again . because in 2 days of speaking to xxx , with two separate issues the original person i spoke to , half way through put me through to 5 different departments who had no clue of why i 'd been transferred .it left me confused and angry that no one knew why or how to transfer me back to the original person .truly a terrible service and im going to tell as many people as i can of the bad experiences i 've had .rubbish rubbish service xxx ! ! ! ! ! ! dealt with my query and problem quickly and with no problems .i understood the advisor clearly and they understood me clearly . the agent was brilliant answered my query and gave all the infomation i needed with extras excellent service and very polite not very sure just like guessed ? ? on line billing not available again and advisor could not access bill to email me a copy as his system also not working .advisor nice and polite and helpful but at end of day we have both been let down by xxx systems .system would not recognise my phone no when entered either at start of call wating time . no . adviser very gd but still cant get my phone linked to internet . excellent person very helpful my scores will be higher if my request is honoured till fri .only time will tell the operator was very helpful and told me about the packages i could be getting and making sure i got the free texts and internet usage that i was entitled to . the adviser i spoke to was extremely helpful , polite , spoke clearly and confidently .a credit to xxx .thankyou . the woman was very helpful and patient as we had to try different ways to resolve the problem and it seems to be fixed ! i am angry that i now only get 2g on dongle instead of 3g like used to get .on a positive note the call centre is full of scottish talking people that i understand .i am not racist but the technical team r not easy to understand at all , i am fed up making polite excusses of why i cant understand them even saying i have a sore ear can u speak slow for me .all along its because their foreign tone is hard to understand .i feel bad brining ths up but its not just me that notices this .they also have to be more clear on how to sort anything not expecting everyone to be experts .my main thing is 2g tho and my friends have left ur company because of this and i will probably do this as well as its to expensive compared to how it used to be .i used to love xxx on recent ratings from this customer change to 0 from 10 . new order upgrade botched and i have to wait 72hrs for sales team to contact me to re order phone so it may be a wk before phone arrives ! ! yes i wanted 2 upgrade 1 account n transfer that excistin no on 2 p as u go n change the remainder ov my smaller contract bak 2 a dongle its quite simple really xxx wud av had more money from me n a appy custmor thanx you dont send emails to me to say when my phone bill is due and the staff are always very unhelpful when i call up good service always been wiv xxx from day 1 the service you get with xxxphone is good and the staff are always polite i would have scored higher in q1 had i not had to chase up on a previous up grade offer last friday .the salesperson today was apologetic and helpful .lets hope the phone turns up tomorrow . call handled politely and efficiently ...the first question should be ` which phone number are you calling about ? ` as i was calling about my son 's number . wanted to resolve problem i just have - v pleasant , helpful but did n't solve problem .... i hav had lots of issues with a simple upgrade of 2 phones on my account .the milton keynes shop were very unhelpful and today my daughters phone was cut off .i tried 2 complain on line and the system said sorry your email has not been sent pls try again i have never had a problem with xxx and when a called a was helped and a was happy with the advice a was given . requesting an mep code for a blackberry , was told to visit a xxx shop .contacted our phone supplier , who requested the imei to supply to xxx ? ! ? ! ? ! confused.com there is no excuse for my network to keep going down considering the amount i pay for my contract i am considering changing networks .the advisor didnt resolve my situation and basically left it to me to deal with .not happy at all good servis lady was brilliant who i dealt with , ca n't fault , thank u as i was satisfied and happy to call xxx whens there 's problems have tried other mobile providers like o2 and have found their customer services a nightmare .sam , ur representative was polite , efficient and demonstrated intelligence in giving me both choice and an instant solution to my problem .thanks ! i have waited over 4wks 4 my blackberry torch 9810 & laptop 4 my upgrade & 2 finally 2 go online , i got a cancelation txt 4 t fone then waited in all day 4 my laptop just 2 find it was also cancled , i spent over 2hr on t fone with xxx & got nothing but false excuses lies & t runaround , not impressed & all my friends & family have been & will be notified of xxxs railroading deciet & lies . voderphone have been great topping up my dongle . handler was very helpful and solved the problem . good customer service and problem was resolved with no fuss i am still waiting for my phone replacement which was sjppose to arrived today but it has gone missing from the couriers and i am told that it will take a week for it to get sorted .i small not happy st all q1- not good coverage since being on xxxphone .q2/q3 - very helpful to a high standard you are unable to offer me the contract i want . always polite staff who make u at ease and nothing is too much trouble to deal with . very satisfied with xxx .allways helpfull competence , quality great call handler but disappointing xxx do n't do visual voicemail for iphone users ( like o2 do ) good customer care customer service personnel excellent . advisor was polite .andspoke english the call took too long and the person did n't seem too sure of the information i needed .she was however very friendly and helpful everything was dealt with quickly and efficiently and advisor was very helpful thanks you ca n't find my phone number on your system you have failed to cancel the number when i no longer needed once i transferred my number i have had for years using a pac code .but yet you still have billed me- more than i am supposed to but yet i ca n't access my bill nor can your agents .you can also still send me xxx messages but ca n't find my number ! ! ! ! agents were nice but useless ! i was not happy as when i took out my contract i was not fully informed of all details , the advisor today explained everything an made it easy to understand your employee was easy to talk to and friendly .he was happy to discuss my problems and explore the possible solutions which he explained fully so that i could make appropriate decisions . some help ,but not all problems solved .will have to go to a xxx store ! happy with xxx but not pleased no one to talk to about new contract on 191 because of **** service you give ! ! ! perfect service so called free bee the customer service officer was great all questions answered and lady on phone very helpful . xxxphone is a fab company - good customer service :0 ) julie handled issue clearly and efficiently .i thought it was going to be problematic as i was seeking large refund .she made it straight forward and was v friendly .i 've not always had such good service from xxx so was pleasantly surprised ! the person explained everything clearly and was very helpful the lady who i spoke to was as helpful as she could of been , faultless !unlike some of the operators who my girlfriend has had a to deal with !which was why i called trying to sort the mess out as my girlfriends phone had been cut off ! i have been a customer of yours for a long time but after talking with your employee i believe it is now time to move to another provider because i think xxxphone are **** coz you do n't ring back and your bbm is a load off bullshit and do n't work proberly takes your money and rdont give it to you and can you ring me good handling of issue by service assistant but could not confirm if account had a wifi service .expected service to be setup but told to use online 10 days without smartphone , not good for business ! the team member was rude and spoke to me as if i was **** !i have never felt so under appreciated ! good language usage and warm and friendly . because they re top people ! ! i had a simple query and it was handled efficiently but with a friendly manner and i was not drawn into discussions about things not related to my query ( e .g .insurance ) i got the right answers oh please leave me alone solved my problem efficiently and quickly yes , if you call me resolved with one phone call , very polite and efficient because my problem with my phone has not been resolved very happy with service things always explained so i could understand thank you xxx advisor did what i asked quickly and efficiently on this occasion i was asked to provide them : ) mainly irritated by these texts , also phone calls to me with no messages on the 020808 number , i was very hapy with hnw polite and helpful and quick ur team were to resolving my issue the lady who assisted me was great .give her a pay rise . cos i am happy with the answer that the team at xxx gave me but i had to ring them 3 or 4 times for the same thing happy with service if your happy im happy contract with xxxphone going well thanks to all the staff . the reasons for my ratings are , the advisor was excellent but i was n't that impressed as last year xxx told me i could upgrade on the 1st of march 2012 and now they are telling me its changed now till the 3rd of june which has put me off a bit as i always recommended xxx to my friends and family and it has gone down in my ratings a bit now . all my needs were met . waste of my time yet again the customer service agent understood what help i needed and sorted it out easily and quickly .very helpful indeed . just i had to wait 30days for my bank card to be activite i just caonot pay the 150 pounds agreed by xxx as you would not take the payment i have tried to pay this now for months and still waot to she was very helpful and gave me the best package deal suitable for me service was good the advisor was very knowledgeable and helpful , and did n't intimidate me with all my questions , and was very happy - top marks ! no good customer service very friendly because of the interent system for xxx is unreliable and hard to use i had replacement sim as settings in the old one did n't allow send pics ,but with new sim i have the same problem ,also no internet access i was happy with the service they fixed my problem thank u i felt that the high scores were down to the friendly and helpful advice and service that your adviser gave me the person i spoke to to enquire if xxxphone could offer me any deal to stay said due to the duration on my contract there was no point in him even discussing it with the sales team .yet earlier in the day you contacted me and asked me if there was anything you could do as i was a long standing customer ! got answers and helpful polite service he was very knowledgeable of the issue , very polite & apologetic . competent people .unable to resolve fully my desire to transfer ownership of my ex wife 's phone to my ex wife so a little frustrating .paperwork required but understand the reasons why . nice enough adviser but could have been more helpful with my new router request & price plan for my broadband plan with you . i am happy with xxx but today customer services could not resolve my query , which i think was simple and i was told i 'd have to go into a store good , polite service , job done , had to wait a bit she was hflpful quick polite and friendly they .called me .back to see if my settings we 're right already just text info to you cos av been with xxx along time and the deal u give me is better then getting a contact ,only down side to it ,is u do n't get a new phone or any offers on phones phone me and i will give detail .i 've wasted about 4 hours round and round in circles and no resolution re issue about what i see as breach of contract survey a little premature .situation not resolved yet .awaiting further contact .neither happy or unhappy at present . finally thanks heyya x no one seems 2 know wat they are doing , got passed about between 6 different people , each person says something different .its wrong that u do not offer a loyalty discount for long time customers when other companies do . most helpfull assistant yet the adver did not my phone the c5-03 yes cus it was a decent service & pleasant cause my mum recomended you did n't and could n't answer some simple questions . i was happy with the customer service .the assistant was clear and concise quick and efficient .im very happy with the assistance i was given . only been with xxx , and very happy with u .the lady who i dealt with my problem , is a credit 2 your company , and was 100 % happy with the outcome and the service i recieved problem solved and very helpfull problem was not resolved , got diverted 4 times , wasted my entire lunch break . the man was very help ful an nice ththankyou xxx i have waited since before christmas and chased many times and have had to call again today .i have never had a call back and i have yet to get someone at your sutton coldfield shop to pick up their phone .i have been billed and paid for 2 months and not been able to use the phone .it was delivered tampered with , torn open and late .it was the wrong colour and no one cares.rogue traders herf i come .will you do anything by way of an apology ?we 'll see . query was handled well but is not yet resolved .told that i may have to wait up to 24 hours to become effective no yr advisor was v helpful&pleasant to spk to .she also solved my queries . the gentleman i spoke to was really nice and informed me of everything i needed i was promised a replacement phone by the advisor i spoke to previously ( ross ) then ferris said i would not qualify and was not able to resolve issue of faulty phone not let me speak to a manager .he also took up a lot of my time when i said i did not have time to spare and was not able to solve any issues .i am hoping a manager will call me back and i will get a phone that works . xxx are getting worse all my queries were answered .the advisor was very helpful imparting useful knowledge that i was not offered elsewhere .i was left very satisfied ! ! customer service advisor sounded rude and impatient .she spoke to me with attitudes sounded impolite and insulting .i 'm not very pleased with her . have to wait up to 24 hours to get problem fixed why so long no contingency plans for withdrawal of xxx 360 because you dont get enough value for money with xxxphone thinking about changing networks some money off next bill wudnt go a miss to help me stay with xxxphone he put the phone down .and i have had nothing put problems with this handset .i keeps cutting off .i 'm paying for a phone that do n't work properly ! ! ! ! ! i got what i wanted .everything was efficiently done but the woman 's voice had a very strange pitch and intonation .it was very difficult to grasp what she was saying . problem unresolved . . awaiting call to replace handset i was on hold for 20 mins and in the end i had to hang up . just happy with xxx the advisor went the extra mile to acknowledge my concern , took ownership of it and resolved .please feed this back to her as i was very satisfied . the girl was clear concise and very helpful the advisor listened to what i needed and did it straight away .took a few minutes so was quick and easy good customer service .neil in customer services team is really helpful . because i was online with someone from xxx who rang me and after 20 minutes we where cut off and she never called back and i have not time to loose !my new blackberry switches itself off constantly and i need a replacement asap ! 12 years i 've been a customer , never paid late and this is your service ! ! ! no sorry i 'm done exceptional knowledge and really helpful because your a rip off and i cant leave for another year ! excellent advice i have been with xxx for so many years with five contracts at one stage .when it came to do the upgrade you failed to offer me half of what the other network do i would have given more but as the contract is in my partnes name u could not help very polite lady dealt with my enquiry and was very pleasant to talk to lady very helpful helpfull , saved me money and very friendly because i still cant get internet access i am very annoyed at the way in which my problem has been delt with from several of your staff , who have gave me different information every time i have called .however the last girl i spoke to on the phone today was very helpfull so hopefully this matter will be solved zoe , the sales adviser and angela the first lady i spoke to were clear , articulate and well informed .they listened as well as spoke and did their best to insure my query was dealt with adequately .very impressed . i was satisfied with the service .but i 'd like to see more competitive prices for calls and data when travelling abroad .o2 has very good prices and capped offers too .request xxx to consider the same .thank you left waiting over 2 weeks for money to be refunded back into my bank account after your computer took two payments for my last bill .not impressed .still waiting for money to be refunded the serice i received was v good thank you ! i thought it was good service because u r the best very satisfied didnt quite get what i wanted advisor did not listen , customer service pitaful to a long time loyal customer , advisor would not get manager when asked and hung up on me after puttin on hold for while , all 4 phones in this house will be moving as soon as we can i have always found i have been give the currect advice be your self call dealt with politely and quickly .am glad to be back with xxx . to extend my time for payment of my bill , which is now due , the gentleman was very understanding , and very helpful , many thanks all experience was pretty good . the line was n't very clear which made communication to be sour !he did try to help as best he could but i think headset might have been faulty .overall i finally got my query answered although tool longer . i feel that xxxs call rates are very high .i have a contract with 1200 minutes , as a loyal customer with a high contract i would expect better call rates if i go over my minutes or to atleast be notified when i start to go over my minutes . customer service person was very helpful , but xxx failed to notice the mistake in my bill that had i not gone through my bills in detail and asks for a refund this would have gone on until i had noticed .i will be leaving xxx at end of this contract as i am very unhappy with this level of service . well once my initial benefits finished i was not asked if i wanted to keep it or not .i was just charged for it . absolutely useless most unhelpful person .should not be employed in this role .gave no useful advice and no remedy .problem still exists . brilliant service .infact whenever i have rang cust services i have received the same great treatment !many thanks car phone warehouse would n't let me change my phone and were all very unhelpful ( i do n't like the phone i got on a new contract and was under the impression i could change it ) .the person i spoke to at xxx assured me it would be no problem to change it if i call back in a few days . issue had to be resolved through carphone warehouse as upgrade from nov hasnt been processed very helpful , some silences , not able to offer me a solution that fitted my requirements no i am a fan of xxx , generally .i should n't have needed to make that call because it came from a mistake by xxx , but it was then dealt with well .the adviser was helpful , thorough and well mannered . quick , polite , efficient overall good service the people i dealt with were polite , efficient ,friendly & helpful . its 10 nt 1 . send msg by mistake sorry coz sometime your good and other times your not good service i have had nothing but continuous problems with service issues as per my call and e mails because i though the service was good no i have wasted enough time on xxx this afternoon helpful person overall for xxx call centre are very good but on our initial start up had been difficult to get things sorted .now we are established with you the service is a lot smoother and the last call i made to the business line the operator went out of his way to help , all credit to him . thats 4q everything was resolved query initially not fully dealt with but after most recent contact dealt with fully and efficiently simply excellent service , that 's it very helpful person on phone it was not the advisers full fault for my ratings it was due to xxx advertising an upgrade to me and then taking it away .i 'm sure d adviser is very good at there job but he did not explain himself properly and it confused me so then i got annoyed .thankfully it was sorted and i can now upgrade my phone .i will be availing of this at d end of d month .thank u for ur help . got excellent service & solution to my serious issue in my account plan today after a long time .hopefully its resolved now . polite , knowledgeable adviser . the advisor was extremely polite , did what she could to solve my query .great customer service ! xxxphone have always been helpful and nothing is too much trouble ,but could improve on broadband coverage though . because it takes forever yo actually get through to the person and also they are sometimes forgegn or snobby i 've been with xxx for about 10 years and have had fantastic service . i have very high standards of customer service , since i have done it myself .and today i received exellent customer service , but the same is not always or has been true . he was very good and helped me the best he could i already did ! fully satisfied with query . bad experience with one of ur staff emeily pin numba 1010382 no because the people who dealed with my quiery were very helpful and understanding i think i did got four phones and two ipods on contract been with xxx for years and making me wait another four weeks before i can upgrade one of the phones , may consider changing provider for this latest upgrade . because i was satisfied i found the person i spoken to very helpful ... helpful polite and answered my questions .used initiative . good service=very prompt mislead by xxx an hour wasted and problem not sorted !handed between sections repeating my problem and security questions again and again .cut off by poor network , start again even though i am not moving !i believe xxx call centres are there to wind up customers so we to away and get off the phone and live with the problem .in all my time with xxx the call centres have never sorted a dam thing .they want you off the phone and move on .i have a sure signal which has died and though of hours on with a call center and getting nothing sorted means i live with it not working having wasted my money because the stress of bouncing around where we are meant to stay cam and collect and sweetness and lite as we are treated like sacks of rubbish and unwanted .i challenge xxx to come and using my phone try and get things sorted without using backdoors and see it from a customers viewpoint .i doubt the have the manhood to do that !yours a depressed and stressed customer with services still not working but expected to pay for .alasdair king07739 173353 good service i would recommend my query was dealt with satisfactorily but i had a job understanding the young man . the lady i spoke to was extremely polite and answered my question straight anyway , she seemed very knowledgeable . good service lost 10 hours of my life trying to get blackberry bes to work .so much wrong information .gave up & returned handset & got an android . prompt help and advise all very easy .if you could improve signal in some areas that would help and it would be nice to speak to someone quicker rather than a computer . time waiting to get connected to advisor the advisor was very pleasent and helpful , and sorted the problem out because i was satisfied the advisor handled things fine , not sure if he managed to .get in touch with dpd because he was on hold . the operator was friendly & efficient . very help full and really friendly thank u good service lady dealing with my call was very helpful and conveyed a professionalism that was pleasing to be on the receiving end of . that my view very helpfully and good service and always friendly because i have had no resolve it was .confusing .and not very clear service was good & very efficient thank you . i gave you a 6 for q1 because you did n't really solve my problem nut you did tell who to ask , i gave you a 0 for q2 because you didnt actually solve my problem , and i gave you a 4 for q3 because the advisor did n't really tell me how to fix my problem but he did tell me that i should call another number because that number didnt deal with my problem over selling because i received good service i think the ratings speak for themselves .everything was dealt with quickly and politely and i could n't be happier with the service . they were how i felt i received the answer to my question . no, ca n't be botherd bye . got resolved hopefully got to wait 24hrs kate was very helpful .she looked into my issue and spoke to the technical department to help fix it .she was engaging on phone and helped resolve my issue the advisers were excellent and went out of their way to help , my only problem with xxx is my wap speed is often very poor fast friendly service and hopefully problem solved good but did n't get the problem sorted after about 10 phone calls the phone is being sent off no dpa was done and she as not done what she said she would felt that i got the help that i needed and didnt take too long and the young ladies was helpful . no sorry everything went well and was dealt with in a helpfull manner see my file - see email comments - let a properly trained person call me and i will explain .i am a very unhappy customer indeed . disappointed i 've had to have a repair on this phone rather than a replacement can't fault the way my query was dealt with but due to nature of the problem it was t possible to resolve at this time as my daughter , whose phone the problem relatives to is overseas . problem has not been solved yet .person was nice . very pleased with servuce too difficult by text because i was satisfied with service provided , i had an issue and it was resolved easily and quickly adviser very good and helped with re-registration but system wo n't recognise my account number because the person was excellent in their job & very helpful because that is the service we were given no! the problem i have is unbelievable .an extra line on my account without my approval then i have to claim the money that xxx phone took from my account .i have to follow the person .and i have paid 4 my 2 lines where my service been stoped twice 4 someone else problem this is a breach of contract 4 times in less than a year happy with all of it excellent customer service .friendly and polite and always professional . hi because i can not get on to google facebook or adult content or downloads staff very friendly and helpful , want to make sure the customer is completely satisfied in answering my enquiry although i 'm not happy with how the issues arose ( constant extra money added to my bill + an issue with the bill of a brand new contract i arranged for my mum - which is embarrassing . )i 'm v happy with how it was dealt with and the goodwill gesture too , but i would like it to be the last of a re-occuring issue i 've had with xxx since march 2011 and with previous xxx contracts i 've had . the service was quick and helpful i am a huge fan of xxx , always get a good service and advisers very helpful and knowledgeable , hence my loyality to xxx , thank you for a great service very pleased man helped alot they were both very helpful and friendly and made me comfortable it was just plain and simple ... great service ... you would not offer me a deal on the phones i wanted so i went to o2 i could understand what she was sayin n explained everything clearly she was n't very helpful .told me 2 ring or look on blackberry website , no settings available absolutely unhelpful , i ca n't wait to go back to orange when my contract ends i was not satisfied as been charged for calls made on my phone when it had been lost for a while ...still not sorted the problem .black and white service . very good network good service ..keep it up given wrong information by an operator a few days ago which resulted in me being charged for using additional internet .the girl i spoke to today was extremely pleasant and answered all my questions as best she could . #NAME? pleased with the overall service . quick and polite service all questions were answered immediately and all actions were as promised no.just wouldnt recommend xxxphone to any family or friends . average service .answered main problem but then could n't help wi other problem did n't seem to listen properly very helpful and accommodating i bin going on for a month excellent customer service & problem resolved promptly . no to busy i got excellent service . overall excellent service and friendly 5 was satisfied with the advisor but very dissatisfied that my query has not still been resolved . had to call twice for my pac code yes , i have had a very poor xxxphone receiption for some time and despite receiving support i was still unable to proceed to set up the sure signal due to xxxphone email interface problem which is still not resolved . lady was very polite and handled call well .text sent to explain to me how to resolve problem . because the lady explained it i had problems with your website .it cost me 45mins of my time to resolve which was lost time to my business .i still do n't know if all my issues are resolved . query answered , problem resolved the service i received was excellent and my request was dealt with very quickly thanks . no real help was available . i was told everything i needed to know so i was happy with that , but the tone of voice the advisor had with me made me feel like he hated his job or really did n't like talking to me . i 'm very disgusted with xxx trying once again to rip me off when i 've been a long and loyal customer .i 'm sure i would n't have these many problems with orange , therefore i will no longer be using your service .snm kmt member of staff i spoke to was very sympathetic and understanding .true first call resolution . ok because you do always put me through to someone cause u were quick at dealing with my problem very helpful young lady ,very clear and friendly with my interests at heart . my question was dealt with quickly and efficiently , he was polite and informative . no you said 3 questions . nothing major routine call as internet access down after you upgraded your site . the chap i spoke to was helpful and polite , and gave very good service because your all **** ! very polite and efficient problem solving with very simple clear instructions and patience ! very pleasant. . very helpful ..and very quick : ) i was thinking of leaving xxx but the guy went out of his way to sort my problem i am happy ! fully satisfied i have been with you for nearly 13 years and you only seem to get better x oh well here we go again .the reason for your awful rating is that i really do not see why after a month since i told you you had overcharged me 128 pounds you still have not returned the money after 4 calls to you and 3 promises that the money is on the way .your operator today was very polite and hopefully he has sorted the problem .if so he deserves praise but i am worry for the previous 3 operators who according to him they have made very simple mistakes in the process of refunding me in the past few weeks , namely not crediting my account with funds before transferring it back to my account .unfortunately however i really have no confidence that i will see my money this week and i am expecting next week that i will have to ring customer services again to try and get my stolen money back due to another xxx system error .i have been a loyal xxx customer for 10 years with this number and i am due to renegotiate my contract .i am however finding it very hard to find a reason why i should stay with xxx when i feel my custom is valued so little .below is the previous 2 feedbacks from this story .i hope it is useful in stopping this from happening again in the future . i am still waiting for a refund from a problem i reported on the 13th jan . to make matters worse you the overcharged me again this month .i have copied in the response from the 13th below .i sure if i did not pay you for 4 weeks then you might be upset too .i am at the end of my contract and initially i wanted to renew but this is getting beyond a joke .from 13/1/11 the operator was very helpful and dealt will my request quickly .i would be not sure to recommend xxx to a friend as i have been overcharged 4 months running for a phone i do n't have and all i got was sorry .i have been a loyal customer for ten years until now and before i would have recommended you to anyone . reasons are for they way my query was handled because my query remains unresolved until xxx reset the systems advisor was very good but unfortunately my problem is still not resolved i find the fact that you have changed your upgrade policy with no communication to your customers is outrageous .this change now conflicts with advise provided by your representative at an earlier date .we will change network providers when our current contract expires . i got my issues resolved but the advisor needs some lessons in manners or even better customer care .without going into detail i should not have to justify myself to him .thank you the problem was explained and put right courteously and promptly . seemed to be just going through the motions not very personable good and prompt service happy with service polite and friendly v helpful sarah dealt with the call very poorly , did n't help resolve my issue with sms and did n't take ownership even though my phone is in warranty , she had the cheek to refer me to htc.bloody rubbish ! ! ! ! useless the last question was rated an 8 because i had to be passed twice before i was delt with .can't complain about anything else . the advisor was very helpful and friendly . i was pleased with the service and product offered to me . very helpful advisor .friendly and good tone .give him pay rise no bad service it took me 1.5hrs , 8 phone calls n one manager n alot frustration to find one person that was capable of general customer service skills , pretty poor for a multi million corporation .very dissatisfied ! cus i was satisfied with every thing problem totally solved with no complaints very disappointed in data charges so you can improve your service ! very happy with adviser good customer service reservations about giving full marks tp a good service due to history of poor performance from voddafone . was passed 2 5 different people .then when a said a would just cancel my contract if no one was willing 2 help was told fine !now having 2 use a very old 4ne 4 3 months the operator that spoke to me , was difficult to talk to and to understand , as his english was rather poor and i do not understand why a direct debit can not be set up for the amount due not what i 've already paid on top of this months charges ongoing issue that you are hopefully sorting for me , but your representatives are always polite and helpful . there was a problem with adding data quota .becky fixed it .just like that . 10 out of 10 .simples sergei . advisor was very good and knew what he was doing ,however from my initial contact it took me 15 minutes and 2 more advisors before i got through to the correct department ,thus i had to explain 4 times what was wrong with my phone . generally very good cs but had some difficulty initially in getting through to the relevant dept well i asked the lady ` i have opted for a contract the free text and web one and i had paid the 19 pounds and she just said ok it should be working and hung up customer agent was very helpful and answer all relevant quetions . i do n't get update on new deals or plans that cld be of interest to me .also i exited my earlier plan because i asked for better deal with more minutes , i did n't realise i migrated to pay monthly without mobile phone x questions were n't fully resolved but progress my response may sound a little vague : lee was most professional ; though an on-going issue remains to be resolved ! well i have been charged 80 to 90 pound for a 25 pound contract and wasnt told about .even though i have been given some credit its nothing compared with what i have been charged .i feel misslead and conned and very unhappy with ur service .i could not afford these kind of charges as i am awaitin a opp .and i am not workin now .this money came out of our food bill .so thanks for that xxx . just a happy customer the women was very curtis the lady who i spoke to was very friendly and helpful and answered all my questions friendly and efficient 10 for the person , she was great .7 for the non explicit terms and conditions that must make xxx millions in revenue .the lady said that it happens a lot that people forget to make a paid call so that their pay as you go number becomes inoperable .if the numbers are so vast then that particular warning should be made front cover news !or is it purposefully buried in the small print to make money by happless defaulters ?makes you think eh ? u do appreciate the gesture of goodwill , however it comes as no surprise that you can afford to be so generous if so many people are filling xxxs coffers up with ten pounds here and twenty pounds there .better still , publically announce that you are aware of the problem and give the proceeds to a good cause .set a trend , do n't follow one . had to wait to long .did n't get answer my probalem was not sorted and i had to ring back over 5 times which costed me every time the problem i had was very quickly solved very polite customer service was satisfied simply because they met all my needs .also i was generously compensated for my inconvenience and troubles . helpful maneven tho the problem has not been resolved the ladie i spoke to on the phone was very helpfull and answered my questions request fresh deal & was deactivated after 10+yrs as a customer caused me a lot of problems . service today ay your support staff was good .that i should have been connected yesterday and it happened until late today rather not so good .this only achieved when i said .25p to talk to someone about my account the person i spoke to was very helpful ,understood my situation and told he how to correct my problem ,so yes full marks ! ! just the best really pleasant as well as businesslike .no wait for advisers .problems dealt with quickly and clear explanations . the advisors were very helpful , however they could n't help with the problem and guided me to the app provider so a wasted phone call . the girl on the phone was pleasant , but could n't really help with my problem because it was the wrong dept they didnot tell custumers before telling wrong and doing wrong the guy today was excellent but girl yesterday forgot to order my new sim for iphone 4 dont no no resolved my problem quickly and easily all your staff are brilliant but im having to ring daily waiting for the blackberry 9810 to come in being the only phone with a sliding bit and real buttons but your staff are a credit to your company lady was nice .the price plan i have is sheet .i will bin xxx phone and services very soon and i will look for others . i received the username however still waiting on the password that said would follow no, you said 3 questions .this is 4 . pls be honest or do n't bother . the 5 was because signal on xxx is really bad . i think that it should be possible to put any amount on ones dongle just like it is with phone .and the cost of using a dongle has sky-rocketed so now fifteen pounds lasts no time at all ,about a week and a half ,and doing the same as before when used to last nearly a month ; so i will have to look elsewhere ! but customer service girl was pleasant...not her fault !james 1 . that 's more than three questions2 .i simply was after a breakdown of our account .i was put through to four people and had to hold each time .i have up on the fourth call3 .no one called me back .... i was listened too . i always feel like the advisors do there best to help solve my queries . this is my business phone , xxx were unable to help with my problem .this problem is affecting my ability to do business and unfortunately has upset me that i was not notified of the problem .instead i had to go down to a xxx branch and find this out . not very helpful as i 've complained about this problem many times but never seem to get a straight answer . because i was satisfied and happy with how i was dealt with because i rang today and was told no one available and someone ring me back by 5 15pm and i ,m still waiting will check out new company tomor because xxx have offered me great service and also given me unlimited internet if i receive unlimited internet i will stay with xxx otherwise i will have no choice but to leave because i need unlimited otherwise brilliant no. thankyou . very polite and dealt with everything promptly prompt answerin call and i could understand everything .also someone tried 2 order an iphone on my account n u alerted me . the gentleman who answered my call today was brilliant , previous problems i 've had with handsets have been dealt with poorly by my local xxx store . phone working again the ladies were very helpful issue was unresolved due to change in xxx policy .without notifying customer . the people i spoke to were very friendly and very helpful and my query was dealt with quickly and efficiently and i can now expect to recieve delivery of a mobile phone for my son tomorrow despite the fact my call to customer services was late in the afternoon .excellent service . because i 'm happy over all experience was good with him .he handle call professionally .thanks . the lady in the shop was very helpful and enabled us to have what we wanted .she was attentive to our needs and showed us the basics on how to use the phone .her name was shauna i think helpfull and friendly no did you see spurs on sat night superb you cant even be bothered to phone for a customer service questionairre ! friendly staff was happy with outcome because the way i was delt with with regards of my dongle and the messing with my sim card because my problem has not been solved yet ! staff was good and i could understand them call me very efficient and polite ! ! 1.call was answered very quickly 2. query was resolved 3 assistant was polite & very professional customer service staff useless .no help at all . the ratings are low because it took me so long to speak to anyone and there was a lot of security when i only wanted to get the phone no of the local shop which should be in the phone book but is n't . my wife & i were in panama city last week & were unable to call uk , an operator stating our call could not be connected .also some texts were not getting through although we had signals .customer services could not tell us why . yes .the customer service that i had preciously has been poor but the gentleman that i spoke to today was very helpful and looked into my case immediately .that is why i gave him a high rating .if your previous agents who i spoke to did what they said they were going to do then i might i thought differently . did not resolve i got cut off did not call me back no help very efficient and friendly service . i am happy with i was very happy with the service no good professional service thanks my problem was n't solved at all . nice chap . excellent communication skills from your representative in warring ton , good and well structured advice and remembering to return a call at the time agreed 12 hours later !that was a surprise ! ! ! ! ! !the other was a uk representative so much easier than discussing details from sub continent english speakers ! ! !he did n't over sell but was generous in spirit and it was easy to agree the new tariff because l have thats what i think no the man i spoke to was very kinda and helpful i still have things i 'd like to ask but if all staff were as helpful as him i ca n't complain every single customer service advisor has failed to actually do their jobs properly !all i have been given is the run around and have had to phone xxxphone 6 times , and the issue is still not resolved !to say that i am unimpressed is an understatement !will not be renewing my contract or wifes contract with xxxphone when they both finish !absolutely disgusting ! problem not resolved yet .waiting for tech support to reset my system dealt with my query quickly & efficiently . the customer service adviser was very good answer on my questions top man 100 % q2 of 3 : 5 very good service very helpful good info on new upgrade and costs because i have rung on numerous occasions to try and get this i phone fixed to be told to try different solutions then second line support promised to call me on two occasions and no call back this phone constantly freezes screen goes blank in call and i ca n't do anything with it it rings numbers at random i ca n't get into itunes as it will not accept my password although both computers do quite often mail freezes i have tried erasing all content and done restore backed up from both computers after each try and still it plays up .on severally occasions i have called only to be moved from dept to dept and put on hold then start to talk to someone only to be cut off not once but on numerous occasions only to have to go through the same procedure time and again with the same result .what i fail to understand is that if i am talking to one of your representatives and something goes wrong with the connection why do n't you call back and keep the continuity i am on contract which includes internet , all i wanted was to share this for my laptop !but the cost was way ott ! ! ! xxx keep getting things wrong and deals r dearer than other networks he was very helpful person i spoke with was excellent .did n't like 08700 no which i presume is quite expensive , given that i could n't call from the problem phone . disappointed to have to call yet again with the same query but very helpful advisor solved the issue immediately . the adviser was very helpful & the problem sorted . i asked you to do something : you said you had done it : twice : but you have n't done it . number port not completed and told me to go back to the store .not an integrated customer experience q1 - xxx no better than o2 in my experience i have been waiting all day for 2 upgrade phone that did n't arrive as promised . xxx care less for custermers than there rubbish .vile ! it was a good time to phone , not a long wait , and hopefully what i requested was done .quite often it is n't and leads to several more phone calls ! am totally frustrated .unable to get mms settings for new phone .advised i may need new sim .now have sim .still cannot send photos and have lost all my contacts . yes i have been trying for 3 days to call back to the operative dealing with a major point and not only have the numbers changed but also the level of assistance was poor . i was happy with the out come have rung up lots of times now to sort out why mobile internet with bt has never worked since i joined you .each time the business person tells me something else , i still have to keep an orange mobile system on contract because you cannot seem to sort mobile bt internet out and i need fast internet access for my business .this now costs me extra money .the man i spoke to today was now telling me i have to delete my accounts and re register as it is now suddenly my accounts are conflicting everything and i apparently have 2 ? i have only registered 1 when i signed up and have not even logged in for a while - if this is true , why has no-one told me this before .absolute nightmare especially when the service is meant to include bt openzone which in 2 yrs i have not had ! ! ! ! also i am very busy and do not have lots of time to drive 5 miles each time to try and log on to a bt zone which i have 4 times to try if it now works after each time i ring up .also the man i spoke to today sounded very uncertain about everything which instills me with zero confidence about him deleting my records and reinstating them .i do prefer your phone service to orange but now one does have to question why i have to keep phoning up and have been told so many different things ? ? ? ? the adviser was good i was transferred through to the technical department straightaway which was excellent and technical advisor was good but her advice was no good that was n't her fault because it was a server issue not a xxx issue helpful overall a helpfull service and the adviser listened and was very help full found what xxx offered me was really good and customer service was excellent .no hard sell and explained very clearly and simply first time i called was hung up on before call was answered so had to redial . i had to ring several times and was told different things by different people , no one could help me and just kept telling me to ring different numbers .it was very unhelpful . i would recommend xxxphone because , anu problems are usually resolved quickly although i still cannot send emails and the signal in my area is not as good as it was 10 years ago ! very friendly and helpful the staff are very friendly and patient and try their best problem was n't sorted but actually it 's not really an issue , woman was very helpful . you can ring me and ill tell you why . did everythin i asked an got bk to me after it took a while to sort it very helpful lady nobody called back so i have decided to leave xxx after many years there doesnt seem to be any benefits for being a loyal customer who never faulted once on my bill i have another contract i will be canceling as soon as i can passed from pillar to post with each department advising me contradictory information .terrible customer service no resolved our problem . my query was dealt with quickly , efficiently and it was solved great customer service it makes a nice change . adviser ?nice , polite , friendly customer service the staff member was excellent online thank u x the service received was excellent the lady on the phone was very helpful and sorted my problem out ? ? ? ? because dan yates was very helpful .clear concise & come up with answers , excellent service ! ! ! on a trip to amsterdam .advice seemed to be good but wont know til i get my bill . 10 gd there are too many problems to note with my new upgraded blackberry 9900 .i have been a xxx customer for 20 years and am fairly disgusted on my recent problems and treatment .i sincerely do not think i will use xxx in the future for my business when contracts expire . i 'm happy with service and everything else nice man was very helpful really helpful and friendly woman it was simple quick and easy , it didnt take up valuable time , unlike this survey very helpful understanding lady had to wait 20 min for simple question cause i 'm please with it question was oanswered been with xxx for years very happy and stuff always helpful you did n't solve the problem im having a bad day .but i was dissapointed i thought u could have helped ! ! cos i was very satisfied with the guy who saved me . the query was dealt with with the utmost profession and speed very polite , very helpful great sales person very helpful n friendly . good service as always !the advisor i spoke to was very helpful ! ! i have not received my things intime so sad for me good customer service the adviser was great but when i went to take his advice i was told on one had heard of it im confused i am extremely disapponted by the service and processes that you are supposed to follow but clearly not just the answers to the questions i was happy with the way my call was dealt with you have not resolved my issues ! he was ace ive been with xxx since 1997 and been very happy . james dealt with our request efficiently , politely and swiftly , and we were happy with the outcome . all good .as i said befor special deals should be more obvious to customers .i was spendin way over my price plan with pic messages .i could have had them for an extra 2. 50 per month an had reduced bills for the prior period great guy on the line , helpful , knowledgeable and fun ! i called with a problem on payment the advisor was understanding and helped with my situation she was polite helpful and obliging my call was answered quickly and efficiently . my issue was resolved quickly with no fuss .my advisors were helpful and polite good service - but i dont see why i should pay for unsolicited + unreceived texts ? currently in new york .was locked out of maipbox .speed of response . my poor coverage easy to get through , unable to resolve problem but very good customer rapport . just think things could be better thats all my phone still does n't work , so i am not fully satisfied , why should i pay 40 pound a month for a service i 'm not even receiving . friendly .helpfuland good advise fast an easy help xxx are fine , problem not sorted but that was down to me , your rep was very good . good service i queried my bill and did not get any help i wont be asking again . after a month and a half of being sent back and forth from store to 191 , i finally got a solution to my problem keep beimg messed about over price plan and having to keep checking it very helpful got the query sorted a very understanding couple of people that i spoke to xxx is currently not offering the package we need as a company and we are exploring our options .we are pleased with the service coverage but require different handsets and despite offering to cover some of this cost were told there were no options ! helpful advisor it was a very simple enquiry - simply to activate a sim card .it took a while due to a slow computer system , otherwise ok . because i was very dissatisfied but everything has been resolved now thank you because you asked we how satisfied i was on a scale of 1 to 10 and i have answered them !for crying out loud ! i been with xxx since from 8 years now my age is 26 so from18 years i am with u , , ,n good customer service , , ,n best is the network , ,even i am trying thr graduate training program with xxx if i get this xxx is my life , ,,thank u i still have the same problem i was satisfied with the service speed and outcome satisfied with service very professional , polite and helpful .she deserves a award for gr8 customer service ! i made a mistake with my ratings .please can you resend the survey text messages ?thanks ! camerons help was brilliant xxx very good company they are always helpful straight to the point am happy with their services have .nt solved my problem.changing network first thing 2moz !been a loyal customer 5 years . secondly i was glad my query was resolved however there was a 5 minute wait and problem with the automatic answer phone !thirdly the lady was pleasant and resolved what i wanted done quickly and without any problems ! the customer service agent , michael , was quick to understand the technical problem i was facing and seemingly identified the reason promptly .however it has taken multiple calls from my base outside the uk to get this far .the time spent thus on calls from abroad has exceeded several hours .michael agreed to send an internet configuration settings text two hours ago which still has not arrived .my only dissatisfaction is not being able to finally get these settings and resolve the issue .otherwise the conduct and care demonstrated is excellent .my technical problem remains unresolved . because the member of staffwas very helpful please read previous reviews quick and fast easy very satisfiying service nice friendly person who answered me question politely because i 'm fed up with xxxphone not happy with your billing proceeder i expect to use xxxphone in any country i visit for the same cost as uk as it 's the same company no matter what country your in it should be a loyalty aspect of your business not rip off people that 's why me my family and as many friends i can convince are leaving xxxphone my self in june when my contract runs out my son to day i feel very let down by the service provided ie call backs that never happened ,people that could not be bothered with my problem ,dropped calls that took place and no call back ,being told one thing then being told something completely different ,do n't get me wrong the lady i just spoke to was 100 %helpfu ,as i have been a pay as you go customer for 5 years and never had any problem i feel very let down as a contract customer so on a scale of 1 to 10 for service in a whole i would say a big zero response from sales was fine so no issuesregards because i got done what i wanted and the right assistance good service as usual but yet to see if the solution fixes the problem cos u keep sending me dodgy bills for calls and data i not used still havent resolved the problem because i think xxxphone are a gd network . i 'm a business user and i 've had no phone since friday 10th , i eventually got a replacement handset today !this handset is also faulty , i am due to depart the country at 15.00 tomorrow and i must have a phone .i have been informed that i cannot expect that service from yourselves so i am hoping that my local xxxphone branch can help me tomorrow query was answered very efficiently and effectively the online billing system is terrible and had not functioned for months .i have complained several times .the guy who helped me though was good and got me a copy of my bill . the adviser was being a little rude and did not explain things well .towards the end , it seemed like she was threatening me . i have n't been happy with xxxphone since my renewal 1 or 2 years ago .i had a really good plan , 750mins , stop the clock unlimited txts and i was just not allowed to renew it .i 've been with v for several years now .i do n't appreciate it when plans are just taken away .i can understand that you do n't offer them as new options but when i was unable to keep the same tarrif it really annoyed me .if your coverage was not the best in kent i would probably leave .other carriers are much more competitive with what they offer . because my phone got .cancelled because u needed my new address i have never missed a bill and to top it off when i went away my phone did not work at all excellent customer service this evening , a vast improvement from 12 months ago .call was answered swiftly and the advisor went the extra yard to resolve the issue at hand . the person on the phone was kind patient and knew what he was doing .thank you for the good job and not wasting my time husband caused phone problem best mobile provider .i will always be a customer of xxx the lady was really patient , helpful n her customer service was great . you have verry good customer service when i get to someone who l can understand online invoicing is bad .system is always down or too complicated . i 'm so upset and tearing my hair out after 7 hours of phone calls mostly from my landline that i 've to pay for 2 hours resetting my phone over the internet and then telling me ive received a defective phone and need a . new one all since last thursday .then waiting in all day to be given a dpd card 26779201 at 1750hrs by my next door neighbour ! ! !i told you i 'm a pensioner whose son was murdered during a burglary at his house and for peace of mind i needed a reliable mobile ... ive hardly had a working phone since !after being with you for 19 years on contract from 1993 i expected better treatment than the all round shabby service i 've received .did i mention to keep my original number you put me on pay as you go then lost my records ?tis a joke to my friends but i 'm not laughing good but not perfect took 3 intrl calls sure i will be charged first call she promissed to call back and did not that was not good as i have been a customer a very long time , and have never had any problems with your service , + i was dealt with care thank you ! he nswered all my questions regarding previous bill quick and detailed it is possibly the first time i have had my query handled so quick and efficiently .well done you have messed me about & cut one of my lines off you r lucky i am still a customer very friendly and helpful adviser fantastic helpfull person who knew what she was talking about disappointed you never offered to block the nuisance number .do not have app to blacklist the number .this is second incident of such calls/texts - already had to change my number .very wary of security with xxx . good and quick answers and did what i wanted 8 because you have been a little poor lately with your customer service , 10 because everything else is good . it was really made easy to get this challenge resolved . i did the last time and never got a reply ! ! ! ! ! ! ! ! ! ! ! ! sorry no time sorry it will take too long by text a good decent , down to earth bloke in the call centre .enjoyed a laugh with him .many thanks . excellent service good technical knowledge very happy with the outcome .many thanks . very simple process , great customer service and very understanding . he knew what he was doing and solved the problem in 15 min originally i was waiting for 18 hours no if everything is actioned as agread first class service some staff try to fab me off staff very polite ..dealt with my request quickly n very helpful yes , because we are unsatisfied by your service due to your lack of truth .we feel as if we have been coned by your service and will not advice anyone to use it .we have used many phone services and such a event has not occurred , we feel as if we have been mistreated .in the future we will try to avoid your phone service . did n't match previous plan so that my son and daughter have the same service answered the phone under a minute , and was very helpful . satisfied clear helpful and good communication wish i never chose xxxphone been a good customer for 7 years paying high bills each month and got no help or compromise i have been a loyal customer to xxx for a long time now and i just think they are great cheers nice and easy i was fully satisfied the advisor was helpful friendly knew what she talking about and resolved my problem x because you do n't help your customers at all and do nothing to understand your clients needs the member of staff who answered my call - very good ! yes , your operator was very friendly , listened to my enquiry without talking over me , found the answer to my question and explained in a clear way that i understood . i am a loyal customer and you gave me nothing for my loyalty .i could have been a new customer and got the same deals .you need to sort it or you will lose our company from your business . advisor really helpful but unable to answer my query i want to be able to filter numbers - which ca n't be done i got the answers i needed and hoped for problem persists my problem or query has , on almost all occasions has been resolved because he was helpful and delt with the situation that needed to b resolved i just wish u had more people who work for you that were as helpful as the person i spoke to i 've not been receiving picture messages since september !every time i have contacted xxxphone no body can resolve .however i have to ring back tomoz now to activate( which was n't told ) . xxxphone update caused the problem , but the only solution you could offer was to factory reset my phone meaning i will loose my data , photos etc . he was very helpful i was happy with the service .my query is n't fully resolved as i need to get more info myself from another source helpful but left me without a phone number until morning .totally discusted adviser was v helpful very helpful great reception on iphone normally provide a reasonable service but severely overcharge on international calls where no passport exists eg when in south africa or in the usa .overbilling me for calls made in south africa happens all too often .this is a consistent complaint of mine .the adviser took time to understand the problem and dealt with me in a very professional and responsive manner . very pleased but it was a simple update question that i called with ! always happy with the service i receive from xxx totally unacceptable for xxx 2 cold call customers without proving identity , then 2 ask 4 personal info was told was getting a discount & this was not true the queuing time was minimal , the sales advisor solved my problem without putting me on hold for ages i like the speedy response and uk call centres am also with 3 and have realy been impressed by xxx dealt with efficacy with knowledge and politeness good service exellent customer service given after bad experience before .very knowledgable . problems resolved quickly and efficiently the query was resolved quickly in a friendly and professional manner . because when i called i was full of worry and despair by the time i had sad goodbye i was smiling and relieved . very efficent and quick my dealings with u over the years we have been with u have always been satisfactory the guy was helpful and explained things clearly , as well as any questions i had , also the problem was fixed straight away , no hassle . could not resolve problem .will have to contact technical tomorrow the operator was pleasent , helpfull and efficent ( hope my new sims get turned on ) the adviser i spoke to was very pleasant and did everything he could to help the gentleman really did not come across as enjoying his job and my queries were not satisfactorily answered to be really that helpful .it was like it was all too hard . very happy overall with my query thanku lady solved my problem quickly and clearly !also apologised for a previous rude call from a xxx employee gd she said he could n't help me with my query , i had to work hard to get her to realise how simple my request was , she gave me conflicting info , then eventually called her manager who told her that she could resolve my issue .the call took 10 minutes but could have been 3.she was lovely , warm and cloud have helped immediately if she was bette trained . i was told i would get a text to help my internet conection .i never got thir . super - efficient customer service . ur service in regards 2 bill payments is bad , you should be taking payments on the dates or as close to the ones specified by your customers , its my only problem , but its a big one , the advisor i had this month and last were great .nick last month and the lady i spoke 2 last night , the ones between not so great pretty good knowledge but i ca n't upgrade at 7pm because the sales guys are not in .perhaps half the department should be open ... ? i had a problem a little while ago and the advisor was most polite and helpful adam the advisor was fantastic and would go back to him in the future advisor really great but still ca n't do other email address adviser weny throu everything with me an explained very nice an gud customer service : ) every time i call xxxphone they are very helpful and polite .and manage to provide the right help that i need every time i call up . excellent customer service : ) a number of times now i have had trouble with my phones reception and had to revert to 2g until 3g is fixed .not good enough for what i am paying on a monthly basis . adviser did n't really know what talking about gave incorrect info on fixing problem as usual problem not fixed after doing as asked polite and responsive problem resolved quickly ,very professional .very impressed ! advice and held from advisor and manager the best i have received all the time i have been with xxx good service & answered all my queries great friendly service no resolution to my issue after three months and adviser told me to call xxx head office pay number . my problem was not fixed and its cost me time money and inconvenience very good service i think that the lady i spoke to was very polite , helped me out as soon as she could , spoke good clear english and i was very happy to speak to her . the advisor was very friendly and helpful ,he was able to answer my initial query re phone usage and help me with subsequent questions regarding the upgrade of my phone . my problem was not solved and the person i spoke to didnt seem to try and solve it ! this is the third attempt ive made at resolving the problem ...a refund for an overpayment .i am awaiting a call from refunds tomorrow although i have little confidence as i have already been promised this once before via the phone and reassured in store that my refund was being processed .fingers crossed ! it has taken me 10 days and about 6 phone calls and a visit to your shop to sort out a new phone and a sim that worked .i have been unable 2 access my online account until todax 's a love xxx it 's the best and always helpful always very helpful and very friendly no already have on numerous phone calls .refer to my call notes my query was resolved very quickly by the advisor . because it has been two year 's and still nothing has changed and after not only messimg me about you also messed my girlfriends dad about when he was criticaly ill wich is out of order . i was not able to speak to a manager when i called as i was told that there is no manager on the floor at all - i do n't believe this to be true the lady on the phone was the most helpful i have spoken to at xxx i 've rang customer services 3 months in a row now as you have n't taken my direct debit on the specified date .i spoke to my bank and they advised xxx needs to submit the direct debit .still not sorted as money has n't come out .insufficient funds now as i assumed it had gone out .i 've now been advised that payment will go out on the 27-feb-12 which is pay day so hopefully will be sorted .i would recommend on a scale of 7 as xxx seems to offer better deals to new customers rather than look after their loyal customers .upgrade due in may so will see he was very polite and efficent things were slow to resolve ...but all good in the end service always good .will not be satisfied u til have result of query raised on bill .however young lady who dealt with it very helpful question understood and quickly dealt with . i like xxx in general and am loyal , but in this instance my problem was n't solved very helpful and polite no flexibility re my problem .if an account is paid from a joint account .the phone account should be same .unhappy .am looking for new provider . my ipad still does n't work problem was resolved quickly . got 2 go sony shop i wanted to cancel within the cooling of period and the customer service obliged the adviser ahmed/ahmad was very polite and clear with his instructions .my issue was not resolved and my phone has to go away to be repaired , so i 'm a little dissapointed it could n't be fixed remotely .however it seemed ahmad tried pretty much everything to get it working .as a service - i think it 's great i could get quality , friendly technical help at the hour i called ( 7pm ) and into the evening .i as a customer would like to know i can get help from as early as 5am to 1am .thanks xxx .let 's hope the repair works or else my feedback may change a little ! very helpful and quickly solved problem because your operator wants me to pay to repair a phone thats still got warranty problem with bill last month - i had already paid - not resolved properly resulting in problem this month , plus unable to resolve on line or automated service - unsure what will happen next month . passed experiences 8 satisfied customer cannot get xxx to understand that there are issues with their accounting procedures .too many people get involved and do not sort things out . excellent customer service & communication skills . good cust service , however whilst waiting for the answer to my quiery there was a lengthy silence . feel i was fobbed off on first call ( told to sw off , remv sim , sw on etc ) i still have the problem & its too late to ring so now have to wait another 22hours to chase it up . useful service even though problem could n't be resolved nokia phone are making me seek because you sended me questions ! the advisor was great . did n't resolve my problem and the man assured me it would . problem was not resolved xxx are free to ring up and are easy to get through to somebody and allso alert you when you are close to the end of your internet data . the guy gave incorrect information and obviously had no real idea of what he was talking about .same as usual when have a problem the advisors have no idea and things never get sorted the overall rating of your company is top knock !for four yrs i 've been a customer and i 'm very pleased with your customer svs and friendly faces at your bury st edmunds store ! question answered quickly & efficiently i have had an on going issue with not being able to send or receive picture messages since end of january .since this time i have called customer services and spoken to people with poor english who advise me the same thing to no avail .this evening as a last resort i requested a replacement phone as i believe my phone is not working correctly and actually spoke to a very helpful english speaking gentleman who did call me back as he said he would .the problem is still unresolved so i will now be visiting a xxx shop the advisor who handled my call was very helpful but the advice he gave did not resolve the problem meaning i will have to visit the shop to hopefully fix it . 1st time in a while i have n't had to argue with one of the advisors or explain myself over and over again until i am understood , it is hard work to wait in a telephone queue to keep get passed from pillar to post and no one helping you , i have spent a lot of time waiting to get through and feeling very frustrated , i xcould say more but am too tired of explaining things over and over again , hope this feedback will be taken on .board to gain xxxs previous reputation of not being the biggest but the best network , thank you very happy with service in general as per service received , very good adviser , not issued resolved but attempts was made but unable to resolve issue sorry . the service rendered was second to none !she listened and offered appropriate advice i phoned up and spoke to a lovely lady who was helpful and put me through to the right department .however , at 8 o clock the new man i was speaking to hung up .after several , charged attempts to get back through i discovered on the internet it closes at 8. awful customer service to hang up like that , never known anything like it ! still have problems with accessing my account on line he was quick at resolving the matter . i called to upgrade , as i 5 year customer i did n't expect to hve to pay more for less .all i wanted was to be treated like a loyal customer who xxx care about keeping but with the deal i was offered i clearly am not .plus the very small choice of phone was a bit irritating . i was on phone for 20mins .when advisor put me through to technical department , where i was on hold for a further five mins .then i was told department had closed .so whole call a waist of time . i got disconnected twice and had to put my details into the system several times happy very satisfied customer in all aspects internet service problem every mouth i get extra bill and wan i call about the bill i do n't get any help i hv askd for if i cud close my otha line vch ends vd 18 bt d advisor cudnt deal well vd me or u cn say made different story as i hv been told from d shop guy the adviser who handled my call was fine but was unable to answer my query as it was past 8 o'clock .myquery was that your colleagues had informed that my new phone would be delivered between 8 and 6 today and i have therefore made arrangements to wait in for it .whenit did not arrive ,i rang your customer services who assured me it would be here before 8 so again i have cancelled arrangements to wait in for it .ithas just been delivered to me at ten minutes to nine at night .i believe that your company should be able to inform customers of delivery times more accurately than that . he was very helpful and easy to understand and good at his job could not sort out the problem told me to phone 901 so now i have to phone that number tomorrow i apologise it for an earlier complaint i have been trying to get help with i have emailed and no one has been very helpful over all i have been very dissatisfied .however my partner who just spoke to someone regarding his lost phone said it was handled very well and the gentleman was very helpful i have had to ring 4 times which has used 3 pound off my credit and it has still not bin sorted out friendly advisors they try to help very cheerfull and i would reccomend xxx from my experiance the advisor did not answer my quiery and was no help your customer service is totally unhelpful every time i call . very pleasant member of staff , hopefully the new sim card fixes the problem very good compony the advisor was very helpful and advised me on what i need to do but it didnt solve the problem advisor always polite , tactful & helpful . xxxphne is the best network always polite n nice gave me a full polite response too my query even though i had gone through to the wrong department first of all , i have been with xxx for almost 2 yes .all most every time your customer service assistants are very friendly & i have another phone from another network .that 's why i can see difference between you & other network interns of customer service & i really appreciate the way they helped me for any query & will be happy if they do this in future as well .thanks my broswer was n't working they handled my phone with care and they spoke to us very nicely !also as soon as we found my phone they unplocked it rung cust services which was closed , only open 8 till 8 polite and problem solved very quickly ring me at half 5 and ill tell you problem not sorted and staff rude that is now 4 questions !i had my phone stolen the shop i went to in street somerset were very good .when i called later the person i spoke to just said to call customer service this morning which i have not done as yet , but will later today . i cant hear the person thats talking to me straight thru no waiting and helpful service i love xxx :-) gave me the advise i needed the only thing she was unable to do was order me a new sim card as i had called after customer services had called but advised i could go into store the next day or telephone to get one immediately . i have rated you low cos i was not satisfied with the way i was spoken to yesterday after a problem i have been having with toping my phone up saying i have reached my top up limte no the person i spoke to was very helpful and polite because we have always been with xxxphone bad service bad customer service - ongoing argument .20ish years of being with you are about to go out the window . always great service from xxx .thank you . lack of understanding and also a slow response to resolving a query by the agent .also false promises from another agent .still waiting for a call back . xxx mweb site always sucks !i am not able to check my data usage n minutes .every time i need to call costumer care for such reasons .n thr are many more such reasons i am in the us - had a problem - got it sorted right away - what more can a support services do ?and the guy was very jolly and we had a laugh together - first rate . you dealt with the issue in a professional speedy and effcient manner giving me advice on the options available to me the call was good but why must i endure this voicemail / pin / voicemail locked , headache every time i 'm abroad ?it 's boring ... and costly ...but mainly boring ! yea never anserd the call tryed 4 times an me credit went i only reported a stolen phone because has done me proud done everything i wonted strat away . my problem wasnt solved .and i would like it to be solved straight away by use ringing me . cuz i had **** all to do the+lady was very helpful reported a lost phone and put in an insurance claim very efficient service and handled very professional impressed with next day delivery replacement generally xxx provides a great network , customer service is usually very good .the website however is poor and flaky . dealt with my problems to the best standard the advisor was brilliant very happy wiyh xxxphone if you check i 've only done one rating as the expected call came at last , i 'd have probably rated a 9 for every question , the reason being that i 've been with you guys since 1984 and i 've always received a good service .along these years i can only think of two times where i felt disappointed and although it took a while , the problems had a satisfactory ending .keep improving .many thanks !desire n puga ( commoil ) the way the advisor spoke and treat me i have been with xxxphone for a length time and this isnt the first time that a advisor as spoke to me inaproiate but i am glad of the questions and i will be leaving xxxphone order placed yesterday was done wrong & i was passed to 3 departments today before anyone could help & still do n't know if been sorted out yet . yes the girl was very good but i am in italy venice and i still cannot get through to any sort of directory inquiries from my phone . i also have a problem phoning 0800 numbers as well . never had any problems with xxx .they have always been very helpful . satisfied coz thay all good excellent service as always .xxx = number 1 u solved my issue quickly n conveniently i was satisfied with the speed which my call was answered and how easy it was for him to get my details and sort my problems out . good service been with you for over 20yrs and you cut me off when im at airport trying to get home she was amazing , very helpful and problem got solved due 2 the fact they resolved the problem the adviser sorted out my problem straight away and was all very fast . a big problem for me was resolved efficiently because my issues were resolved satisfactory in 1 call thankyou na weary helpful adviser adviser really help full i fond out eveything i needed to know and the mistake was put right staff was very helpful and listened to everything i said and made it happen just very happy with your overall service always good service , rarely do i get no signal , always try 's to work with the customer .been with xxx for 5 years and will continue to do so the lady was very helpful adviser was very helpful 0 look at my telephone conversations wiv yourselves over the past week spent so much time on the phone sorting out issues problem not resolved . good help , precise + quick needed this phone urgently in order to send to my daughter in spain .after waiting at work till 19:00, i was informed that it would still be delivered .unfortunately it was n't .delivered today .this will take a few days to get to her . u asked xxx are the best network .would n't want to be on any other network .great workers ,everytime i call . because the person i spoke to was helpful but the issue wasnt resolved . once i was put through to the tech dept they were diligent in checking details of where mast was , identifying there was a 3g failure on it that noone had reported ! ! , and talking me through what they had done .hopefully if fixes it as otherwise i have no xxx phone cover at home and would have to move networks ! ! ! alastair she helped and sorted out my problem .strightaway the problem still unresolved my account was deactivated on sun 12 feb due to an error at xxx ,up until sun i had used roughly 310 mins from the 600 mins allocated , when my account was reactivated on monday i was given 80 mins pro rata , i therfore became a victim of an error at xxx and subsequently lost over 200 mins from my account ,as i work away from home my phone is a vital tool in my day to day job as a hgv driver for commuication between myself and my employer ,and being left for over 24hrs without my phone due to xxxs error did not please me at all .p service was excelent advisor was great i always get good service and pleasant polite people from xxx and hope to continue with my service because the guy told me dtright forward and he was realy clear my issue with the signal is still not working and when i have tried to ring back they tell me a load of rubbish bout 3g when i have never had 3g in the area anyway my signal for internet and calls suck but the woman was helpful x very satisfied fantastic customer service customer service sorted my problem first time there was a fault with my iphone and neither phones 4 u nor yourselves would accept liability and i was pushed from pillar to post for over 3 hours before something was done would not recommend yourselves nor phones 4 u to anybody very friendly and helpful call was quick and sorted easy customer service was great . every thing was pleasnt and smooth the lady i spoke to was called launa hill and she could n't have dealt with my enquirey any better .she was polite and pleasant and solved my problem almost straight away .i think it is just as important to praise people for good service as is to criticise .please pass on my thanks to launa . not very happy with reply was all good . it wont all fit in a text .it has been on going since last summer .listen to all my calls in last few months and u will see . really good customer service . person who i spoke to was very helpful , quick , efficient and knew what he was doing . had account problems on the website . could n't be a better service . brilliant customer service .satisfied customer . great that problem was resolved but not sure how it was .i will read my text about it so i can understand more .gentleman was really helpful to me . have just had a very unnessesary drawn out needless experience with wot should have been a very simple upgrade am very dissatisfied and intend putting in a writen detailed complaint main reason results revolves around the inability to answer and solve the problem quickly i was left hanging around eight 8-9minutes and was transferred blindly and to go through things again but once things got sorted it was dealt with quite quickly and it was the delay in getting me to a point of resolution of the problem were not able to help with a simple request of having a roaming plan for my time abroad ...i was told there is fixed rate per day or week i can pay to avoid an extremely high bill very helpful did not solve my problem this service is very helpful people r friendly issue of unlocking 3gs is still not resolved good , efficient but could have been slightly brighter and more polite very poor service . i have had 2 call a couple of times recently and ur staff have been really helpful . the high scores cause they sorted my top up out and 8 and thats because i av ad promblems with my phone and staff werent that helpful i phoned as i was charged 4 a top up that wasnt credited .the advisor told me ge would call me back in 2 hours .that was 6 hours ago and he hasnt phoned me back . because i. like it ? :/ it was good service if you call me i will explain because you asked my credit card had not been updated by yourselves .the new expiry date is 01.15 all good you should reimburse me for 2 years rental - nobody lknew what was wrong with ur product . shocking service , problem still not solved .impossible to get a manager ... shocking !i think it 's time to share my experiences on the internet to save others the pain ! very dissatisfield with responses and lack of detailed knowledge i probably would have given her all 10 's if i had n't been messed around so much by everyone else this last week .i wish i had spoken to her last thurs/fri .even though i would have been disappointed that not possible to arrange rede livery to another address , at least i would have known & stopped having to waste my time phoning up , being put on hold all to achieve nothing problem with my phone was solved straight away after phone call to customer services the advisor was clear , precise and efficient and the fact i can answer this questionnaire today provides confidence and evidence that my updated sim was activated immediately . excellent customer service 07535352052 was supposed to save my business but denise brinton went to indonesia last without telling me till 20 min ago .data protection act = new passport to get out of virgin media internet so bollocks to your new technology that is not allowed to function properly . xxx , does what it says on the tin after 3 days .3 shop visits each with 25 min waits .numerous phone calls .over 40 i 'd checks .its still not working properly unhappy with upgrade .lady i spoke was spot on because the young lady was very helpful and informative , i love xxx i was very satisied with the way xxx helped me . i am not happy the way i get billed ,cos every month i get different bill . i am so happy with ur service thank you because overall it was good when i called i was ready to give up ,after many years with xxx ,and go with a new one .the help and support from your team today was outstanding and need rewarding for their support and efforts . i felt comfortble taking to the person who delt with my quiry because the guy was not friendly and do n't have a blue about my problems and end up telling me something which am sure is not right because i have been with xxx for 5 year . problem not sorted and advisor hung up he sorted my problem apart from the advisor i spoke to yesterday afternoon , my experiences with xxx this week to resolve an incorrect handset issue has to be the worst experiences i 've had with xxx in the 10 years i 've been with you and almost had me cancelling all my contracts . i had 2 ring u bac as my problem wasnt dealt with the 1st time i rang .urusually better than this .x coverage is non existent in some areas of london my problem was solved .i do n't find your web site user friendly especially the freedom packs .the person i spoke to solved my problem but was a bit curt . terrible frustrating service not set up or explained correctly when taking out new additional phone for company use .many phone calls to try and sort out what turns out to be something unsolvable due to the incompetence of the initial person and continuance of laid back 'thats sorted ' and 'i can assure you its sorted ' attitude of staff .in fairness some were very helpful in guiding me to the correct department or trying to help but when i got to the people that mattered no such luck .very unhappy customer when it comes to changing my phone xxx will be at the bottom of my list which is a shame after many previous years of happy service . clear help , problems resolved fantastic service ! both my phone were cut off because someone in your customer services team did n't reinstate my d/d and as a result no money was taken from my bank and you cut both my phones off .i spent 40 minutes arguing with a woman to try to explain the situation and get compensation .the woman interupted me all the time .bad service all round . over all v helpful ,but did n't quite answer all questions . great call handler very quick and efficient service executed quickly ! because i have been with you for long time i pay dd the last 3 months i have had to pay over the phone because you have claimed the bank said the funds were not there so not true my bank have clearly stated you have not approached them for the dd so frustrating but finally the man said he sorted it and re set stuff on your computer this also affects my credit status so not happy she was brill my ratings are based on the service i received from the very helpful & patient young lady who dealt with my issues and with the overall service i have recieved from xxx . very good service very helpful info , regarding my account and payment .took a lot of worry away .thank you ! 6 the lady on the phone was very helpfull and polite overall very satisfying .the reason why i may not recommend xxx is purely based on price comparison to other networks . 0 not happy think xxxphone should compensate me with voucher i am well annoyed the operators were very helpfull and resolved my problem and went out of there way till they had sorted it .thank you customer service is nice and polite , but as a company xxx customer service is laking on encouraging customers to stay . no cause ur unhelpful and expensive and dont care how long people have been customers everything was sorted out a ok :-) yes . very nice call centre operator but i am still awaiting response from branch manager can't always get signal in certain areas .my problem with my account on line was sorted out with efficiency unhelpful because you are a bunch of rip off merchants ! yes . speed of response .warmth and clarity of diction .explanation and reassurance about the problem and an instant follow up . xxx has over the last 3 month droped from a good service to a sub zerro service you have what ever you could to make my life difficult including discinnecting my phones twice loosing one mob number and using a currior who was just difficult and rude to me last you disconnected me was only 2 days ago and you did not even advise me but sent n rmail to another person if you had called me uou would have know i have had a dd set up for the last5 years which was dtoped because you took moneyfrom my account without providing me with the invoice all in all you once were goid but the last 6 month has been dreadfull and i cant recommend you to anyone sorry your website is useless and i have not been able to download an invoice since june 2011 .i have requested paper billing 6 weeks ago and still not received anything despite being promised on 3 occasions now .i was promised the bills by email today and guess what - i have not had an email .this is totally unsatisfactory and i will be calling tomorrow to discuss leaving xxx as a customer . kim yesterday was a 10 for all her help n call back .today the lad returned my money that had magically been removed by xxx overnight , so the staff were a1 but the system not so good , plus other issues b4 reliable no can pay my bill whenver i want untill the 14th of march .it maakes it flexible for me overall very good service .although network quality is getting worse as i experience more dropped calls than i used to . i wanted to down grade my package as i am on long term sick and i am no longer getting a salary so i cant afford my current payments , i was told by your advisor that i cannot downgrade .i will now be in a position to be disconnected and will incur a break in contract . 10 very helpful young lady very satisfied with your after sales service . good customer service very fast service dealt with the queries i had straight away still waitin on settings+to cme through to set up internet and send and recieve pic+messages friendly , helpful and got what i asked for . everything i wanted was done and dusted in 5 mins recent new customer to xxx from o2 .charges calculated wrong on my bill on 2 occasions , good will refunds made , no issues .very helpful . 0 no poor service today and previous years if a manager wishes to contact me i will gladly repeat my issues and explain why we will be cancelling all three contracts hopefully mark booth 07795 272824 the matter still hasnt been resolved x no reason it was a good call as normal your staff are proffesional and polite .michael morse everything i needed done was done quickly and with one call and the staff were polite .thanks very happy with adviser .very helpful , not able to solve issue at this time always normally outstanding service and very very good custormer care service the service i received was excellent and the person dealing with my query handled this professionally and was able to answer all of my questions straight away my call was answered very quickly the girl i spoke to was very helpful and what she did not know she went to find out if all your staff is like her then xxx should go from strenght to strenght the advisor was great but i made a complaint about wrongly being disconnected and heard nothing after 4 weeks .poor service can not find .me good contract the guy was very helpful was promised an early upgrade due to monthly spend , was told today no uprgade ! advisor was friendly and very helpful i solved problem myself as advisor did n't know . quick at dealing with my problem the woman advisor from the returns centre was very un polite !i have rang xxx on my occasions and my price plan keeps changing to something i did n't agree to .my partner has now just rang again an hour ago , so hopefully its sorted this time , if not i will definately be cancelling my contract . she was v.patient with me and got what i wanted received good service i feel maligned and undervalued as a customer , no effort has been made to compensate me for the problems caused .and although advisors have been polite and apologetic - nothing has been done that makes me want to continue to be a xxxphone customer . i have an iphone 4 on order and nobody can tell me when i will receive it you have already sent me the wrong phone an iphone 3 please text me back with updated information thank you . the advisor i spoke to was very helpful all in all helpfull very polite and informative very helpful person on phone , very polite and helpful .my problem was sorted efficiently and professionally . i exceeded my minute allowance on a contract upgrade , which i was n't aware of .the charge for this is nothing short of scandalous .300 % charge on 15 % extra usage , which at the time of the recent upgrade i was lead to believe my minutes were to remain the same .utterly shocked at the level of charges in my bill .daylight robbery . as usual the operative knew her job and was a very pleasant & happy young lady yes i can your customer satisfaction is very low my contract expires in july and ill be moving to o2 i 've been with xxx for 10 years and will not be renewing my contract happy with the operator at the help desk - not happy xxx cannot block me unwanted calls from claims companies i would recommend xxx more if your iphone app worked for business customers . despite having some problems your staff always kept cool and sorted everything in a friendly professional manner .thank you . you are failing to resolve my issue my problem is unresolved he will not let me speak to a supervisor and fob me off with a result that could not be done so my problem is the same and will be emailing you soon problem was resolved was happy with service you were helpful polite and only took 1 call and issue was dealt with new ipad being sent out tomorrow . have not been dealt with my long ongoing issues your courier service is terrible ,twice they failed to show ,leaving people waiting all day .that is not good enough .that is the reason i have just cancelled two new iphones which loses yourselves two lots of two year contracts great personnel but expensive deals some times its good somtimes its not problems resolved xxx is the best they helped with my question and solved it poor outcome ...when i spend well over 1200 pound a year i expect to get the results im looking for....and as a result i will be leaving when my contract is up ...i also would be suprised if i recieve a phone call as a result of this survey to see if there is anything uyou can do to resovle the matter ! the person i spoke to was very helpful and providing my replacement phone works my experience was very positive . he was polite helpful and answered my query all my questions were answered to my satisfaction ! the guy i spoke to on my last call was lovely the woman in the call before was very rude .and previously we have had very rude advisors . third call about the same problem . first one low because of previous bad experience !although getting better it seems as lady today was fantastic everytime i call , the team are helpful and if i have any problems , they are eager to help as much as possible .so thank you . problem was n't solved yet the adviser did his best overall good service no problems good service , well plzd 10/10.... cos the first two customer advisors i spoke to are rude and they hang up the phone on me , tell me if that is polite ? totaly resolved my problem happy with the service . my mobile isnt working still . i phone with a querie on tethering which was resolved straight away did n't have to wait in a queue for ages and the guy promptly answered my question ok i been a good customer of yours for years with 2 contracts never missed a payment and you treat me badly im disgusted with xxxphone the advisor was great and did what i asked the service u provide is poor the plans are xpensive and i will not be continuing my ser ice with u at renewal time as i can get more for less at o2 rude to be kept waiting and for no one to advise that they are still dealing with your issue .manners do n't cost anything but go a long way . . my calls were answered quickly and the two people i spoke to were very helpful and told me exactly what i needed to know . after three phone calls i got told three separate things about the same question and i and hoping that after the third phone call it is resolved the guy helped me and was happy to go beyond what he needed to to get me my answer because of marks top class service this am billing issues were easily sorted and operator was also able to help adding roaming data bundle to phone no resolution to my problem poor service and a lack of reaction from a complaint email .compounding my reasons for leaving . there just what i thought it service wasnt as gud as 02 the network i was on before very disatisfied with service and lack of resolution .see answer to question , will be taking our contract elsewhere ! my 3g is very slow , apparently i 'm in a bad 3g area , i am paying every month for a bad signal really helpful as my situation had changed and it was no problem at all ,many thanks xxx no havnt time yes i will but it would be easier he someone in authority telephoned me to discuss the issues .the first person to whom i spoke , did what he thought was correct but more was needed .the comments should not be seen as s criticism of him .peter atkin . upgraded friday , waited all monday for delivery , phoned mon night to be told it hadnt been processed , first guy i dealt with kept me in silence for full half hour while sorting it , didnt seem like knew what he was doing , told id be phoned back to verify everything , i wasnt and had to phone back again , and today woman in customer service was so unhelpful and disinterestred although im really thinking now of cancelling upgrade and leaving xxx after over 8 years , but i will add the last girl i had contact with today i think was stacey was very very helpful overall an ok performance given instructions that proved incorrect for my phone xxx phone gave my detail to a third party with out asking me 1st then they lied to me and when i phone to complain 1st you cut me off then the person i speak to dose not give a u no wot i think the whole thing has been very unprofessional of xxx phone !and i am not at all happy i think you should phone or write and explain your selves ! problem sorted out easily and efficiently because as a long standing customer , i am very unhappy while i 'm going through tough financial times , i am unable to lower my minute allowance i use to lower my monthly bill .and i 'm unhappy how they never seem to have a contact number or email address for complaint departments .the only way i seem to be able to contact you is by the website 0 worst experience could n't get the upgrade i wanted despite being called by yourselves to offer in first place , will now wait until contract expires and unhappily change suppliers after being with vadaphone for over 5 years thanks very much for customer loyalty ... resolved quickly easily n pleasantly i was put straight through to tec guys an their hopin to sort my prob within 72hrs if they can that would b brill takin phone into shop would loose me resources fast , friendly service .efficient . 4 years i have paid bill with same card , got told not poss handed 2 someone else they didnt understand y as same system and that makes it euen more frurtrating , actioned straight away , but it had taken 3 times longer , my time wasted very good people in your business : ) really unhelpful service for a loyal customer the adviser was very nice and helpful but on the whole i think xxx is far too expensive and much more than other operators and i want to try and get a better contract or move providers asap professional manner in dealing with my query . satisfaction straight to the point easy and the person i spoke to was politw i have always had a xxx , and would not have another make .looking to get another one , when i can .thank you . i 've been with xxx for approx twenty two years , i 'm still with you on contract and i 've never had reason to leave xxx .and your service is second to none .need i say more ? i do n't think so .thank 's again .a .k .davies . cos the problem still dosent work ! ! also as soon as contract finishes iam going elsewhere ! ! good but average service vf have changed terms of original agreement without proper notification . as a customer i should choose what i want to do after my contract end to make my life easy no incentives for being a long term customer . it got resolved very quickly and explained very well i was looking to upgrade three mobile numbers for 2more years and turn off two numbers as the phones are not being used .not very happy with your service . i have not got a lot of fathe in how i have been dealt with by you 10 danielle was great , efficient , professional and knowledgeable . very good service good service from the guy on the phone and it was not an indian call centre . i would like to speak to a person instead of texting because u r always happy to help all the time i have 3 accounts with u and spend a great deal .i have had a recurring problem with my internet connection that you have failed to correct causing me immense difficulties with regards to my business .i will there sadly will be moving all my business elsewhere to get a better and more courteous service . already given reasons in my replies to questions . i was very disatisfied with the help i got today .i was told wot to do and i have done that and rhe problem is still not resolved .also i wasent spoken to in a very nice manner either .i also stated that i wud like to b reimbursed for my problems in sum way and was told no .surely i could of been offered some free txs or something .iv lost two days internet down to xxx !i 'm very unhappy polite , easy service , prompt responses good prompt service 2 let me continue with my job with minimum delay .advisor quick 2 understand and resolve issue . i was really happy with the help they gave me good network to be with good reception ,good deals .1 query didnt get delt with but think that might be cuz crime number wrong so dont think thats your fault.couldntfault people very nice & helpfull the vendor told me that 25mb data in europe is included and when i received the bill it is not .i bought this contract because i was included .not happy about xxx ... best regards i was very happy as the adviser was clear understood my need and was happy to help good service very satisfied with the service i received and the outcome the agent found out the info without me having to call another dept the advisor was very good and the call was answered swiftly which is real bonus these days .however xxx could not amend my account to offer me the service i really needed in order to use international services more economically .it seems the account set up would not allow it and this is very disappointing . no gpod the advisor was very helpful so got 10 the other two 9 scores were also fine but more abstract questions ... helpful people on phone who understood me and i could understand them i have just renewed my contract .waited in all yesterday 4 new phones that didnt arrive .i am self employed took time off especially as u said delivery was going 2b between 8am to 6pm , as u can imagine i am not very impressed xxx has always provided an excellent and very profesional service to me as a customer . because my issue was n't completely solved im not satisfied with xxx not with the advisers my problem is still occurring the advisor did a great job of providing the appropriate cust service i needed .he helped to alleviate my worries abt how my credit had been lost .also was great as advising what to do about a friend not being able to sends me msgs . because the lady i spoke to was very good at her job . no comment . efficient service and friendly staff problem should have been sort first time . advisor pleasant .phone still not working :-( got what we want with very friendly **** xxx moorgate business advisor farha oberoi handled my queries very efficiently and promptly and i was very impressed very helpful friendly lady answered all my questions quickly and efficiently service was excellant . because the service was very helpfully perfect call handling still have no network coverage on my other phone nearly sorted the matter was not resolved quickly .and there were numerous times when after we said that we wanted to quit and gave you a notice you kept delaying it .everything else was fine the service in general was good . rep was very helpful because when i have a problem u sort it straight away and u give really good deals !not being rude try to be better than o2 cuz we wanna stay xxx x i have got help from your service cos the operator just told me she couldnt arrange anew phone and to take it back to the shop .this is the third one of these phones i have had since just before christmas and i am not satisfied with their performance ! because xxxphone is such a grate network all was ok . incredibly helpful , explained everything and felt i was given the best option for my needs .excellent customer service xxx ! they always resolve the matter .best network i have been with .customer service a+ sales ! the options at the beginning was n't clear then when you press one it tells you something then goes to the options again ,they need to be sorted out or people will defiantly get lost with them stop phoning and go else where ,the quickest way to lose custom is them options awful service no come come back to you and previous issues still not resolved .after this contract will never be using xxx again query has still not been resolved fully satisfied with service .staff were helpful . because you do not resolve my numerous complaints , nor do you call back and nor do your customer service people or your managers manage .i am still waiting for my phone and refund .totally rubbish service from xxx as usual . girl who answered my call was very polite and dealt with my problem quickly and correctly woman i spoke to very very helpful all i want to do is log into your website and download my bills .the website is so buggy this ca n't be done .it takes 48 hours to fix ( ! ! ! ) .and i 'm not even allowed to receive the bills by email .so what should be a trivial task becomes a time consuming project .this really is feeble .you should treat me better , frankly . i have been all round the houses with your company for 2 weeks emails etc and the last young lady resolved in 10 mins considering you are a communications company you should check your mission because this was the 7th person that i 've spoken 2 about my refund and he is the only 1 who has got things moving 2 try and find out where my money is the woman was useless because u are cheat overall good service ,but sometimes takes a while to get to speak to a person . cuz i want very satisfied with the help they gave me i wanted to check there would not be a problem with the next bill , but this could not be confirmed .i was unable to find out hoe to check my balance online .still waiting for a response to the suggested 44555 text ti check balance .not very good overall . answered promptly , sorted out straight away the lady sounded freindly and was understanding , is she single , lol my problem still isnt sorted out at all and if it doesnt get sorted ill be making a big complaint in because it took 31 minutes for you answer two simple questions .i was transferred five times and one point i was put onto welcomes at one stage ? why do need to email to end a contract that has expired ?someone is going to call me i am told ? sorry .i 'm in a rush . you were able to assist with the signal issues i ask the same questions regarding using my ipad when abroad and get a different response every time and always have problems abroad , even though i 'm told i wo n't . first im findin xxx expensive 2nd & 3rd adviser adviser pleasant and helpful two calls - one person was n't helpful , one was - buy still no resolution to the proem of me being as to access my account online . through to adviser immediately no on hold , all queries sorted , pleasant + helpful adviser . signal is poor on my new htc wildfire s and just spent 20 minutes on the phone to xxx only to be told to ring the reseller good service because i love everything about xxx such as network , inquiry etc . . i was forced to get a freebe different from the one i wanted .it 's been three days and i still cannot use internet as there are settings missing and although promised they are n't arrived . not good service ok person was v helpful seemed to do everything required to resolve my problem without prompting .unfortunately this was the second time i had to call , as what was promised last time was not actioned !trusting it will be done this time ! ! no i love xxx .especialycustomer service given by staff in egypt.thenetwork is amazing . helpfully i could understand the operated and felt that they fears wrong information good friendly customer service team happy with the service but you can always improve ! the advisor was very helpful , knowledgeable and sorted everything out for me .and i 'm saving money !fantastic advisor ! 10 everything was dealt with quickly and all answered all questions helpful service dealt with quickly and clearly very satisfied with the engagement experience good efficient and friendly service the service i had today was good overall very satified with advisor all my questions were answered and more.thanks 10 he did what i asked him to do and gave me the info i needed very well . happy with service provided by the advisor ! dissatisfied simple as that ? i used to on o2 an they need to learn a trick or two off xxx customer service was excellent .i got all answers i needed . excellent coverage and assistance a++ + + problem not solved have had a good experience at last a problem , that i 've been trying to resolve for 4 months , has been resolved . no service from the member of staff chris was very good , but still had the problem with my phone when i called someone i had to call twice as the first time it called them and the seconds flash by but there is no connection . happy with service received trish was very polite excellent .tserviceand went out of her way to help me very friendly and helpful i manage to solve the problems after following the adviser 's instructions .and all is good now .thanks . i had all my points dealt with by a person as the web site could not be used in my case ! ! ! it was a simple activation of my sim following upgrade and i did n't need any further help . the problem was resolved straight away my problem has not been sorted .i am paying for a service that i cannot recieve .i have used all my calling credit logging the issues also just joined xxx and needed to clarify freebee rewards . very helpful very clear and quik bad services and too expensive compare to other competitors it ws quickly and u were spoken to as an individual and not as someone following a script which ws refreshing ! polite , understood my requirements .good sense of humour ! you are not listening to your customers . quick polite and correct help first time it all went well . excellent service : ) initial contact was reasonable .2nd line support did not manage to fix my problem and i will have to call back . quick promp polite service was very quick at dealing wiv request and good at fining out wot i needed to knw would have scored higher but not really over impressed with xxx anymore and looking at going to another provider later in the year i was satisfied with the handling of my call and the level of communication .my enquiry was dealt with efficiently , and quickly .the service was friendly . it was good the service was good helpful and polite i am not sure if my issue was too early to deal with as my bill date was due . xxx are awesome i needed a sec code for abroad and was told to dial 121 but did not work without knowing an existing one which i did not have .on my 4th call to 191 i got given one having wasted alot of time ! the sim failure fault on the iphone 4s is written all over your own blogs and yet the agent today and the other day acted as if i had an unknown issue . great service as always generally very satisfied . after spending 30 mins on phone u were unable to sort problem .again called twice .left on hold for more then 4 minutes .call dropped and nobody bodered to call back even knowing that i was reporting a faulty handset .very disappointed the staff were very helpful and could get through to someone quickly and not having to stay on hold for ages i rang xxx to take my ex off my phone bill and he is still on it .so my problem was n't solved . phone signal coverage failures not able to be resolved on 07831385444 my wife 's contract phone operator fine but unable to resolve yet great service .but i huge inconvenience none the less as airtime has been wasted on terrible signal . xxx was unable to help me get connected and shifted the problem back to me to sort .customer service is about customer satisfaction and there likely hood of me returning in the real world xxx in my opinion could have taken this up and got me connected i have to do battle with a very incompetent car phone warehouse ! can u get me my rewardz codes please the cus service person was pleasant and attentive .i marked 2 questions as 8s as the problem of charging me for internat 'l txts even tho i was paying for incl int txts has occurred before .if missed it would mean i pay excessively . very helpuful but could not solve my problem .... they spoke clearly and very polite .waspleased how it got handled a person who really understood the problem and took time to resolvr exelant will recomend to family and freinds i was very satisfied the man i spoke to he was very polite very helpful and quickly delt with my enquiry i would recommend xxx lady was lovely on the phone and very helpful ! ! ! n my reason for calling was resolved in less than 8 minutes and there was no waiting to speak to someone ! ! ! it was just very good as he done what i asked for not totally sure problem is rectified the way i would require it to be , i will need to c marchs bill before i can c if it is indeed fixed , but the customer service was good , helpful and seemed to know what he was doing just a very helpful person 10 on questions 1&3 due to adviser be helpfull in every way possible and 8-9 on question 2 due to query not being resolved and still having to find the monet to pay outstanding bill . i was given good advice how to resolve my network problem . i ordered a galaxy nexus , u sent me nexus s , rang u 2arrange a swap , well swapped it 5 times b4 the right phone came , then had to do to a xxx store to put the insurance on which was already suppose 2 b on my account resolved okay but person was n't sure about my query and it took a little longer than necessary . still trying to resolve my problem i think the way you work is absolutly disgusting .i phoned up last week i was promised two new phones when i 'v rang back up today you have told me i cant have them .i think this is terrible am a very high user and always pay my bills and anything that maybe on top of it .i was promised these phone 's before you new policy began so there for i should be intitled to my two new phone 's . the person i spoke to was really helpful and pleasant good service polite staff very helpful because my call was handled in a timely and efficient way for a year now i have not seen a single bill as i 'm not able to log in to my account .i keep registering and calling back and being told the same thing every time .and it has taken you over a year to sort out the fact that i 'm not a business customer without a result ( after i was sold a wrong product in the first place ) .i really do n't think i will renew my contract .and if i can i will try to terminate the one i have . i had a bad expriance today suprised insurance claim not dealt with quickly you havnt resolved my issue but chap was very polite 3 because i thought i would get a cheque and not added unto my account.2because i was passed around xxx without any of the staff knowing what i was on about .8 because matt advised me what will happen next .you need to talk to each other about all services ! ! ! ! they were deserved very helpful lady dealt with my dd query in very pleasant manner . the handler was very helpful and informative and i felt i was listened to .the overall problem is still going to continue as 3g work is carried out but i have been shown a short term solution . really helpful and actually took the time to explain things to me i was pleased with the call . generally satisfied . the advisor i got went the extra mile to help the gentleman i spoke to was very polite , and made things easy for me to understand .it was nice to talk to someone with excellent customer service ! no very good customer service and very helpful xxxphone customer service v poor your rep was very good helpful and sent info as promised very helpful and polite with all my questions . good service theadcisor helped with everything iwas phoning up for and xxx isagood nerwork to be with good freindly co operative service ! xxx is simply trying to rip off business and consumers alike ...the detail and transparency offered to vf customers is appalling .... especially around international business rates and users because no problems have been sorted still !its been 2 months of nothing but put on hold and unanswered question never will i choose xxx again worst company ever not forgetting the massive bills i get because people ca n't do there job correct good manner of the operator but problem still not resolved good quick service because like every time i phone the advisors are always helpful . . thanks the individual to whom i spoke was polite responsive and gave me the information that i wanted . i still ca n't access my account which has been ongoing since august because tha service provided was very good and straight too tha point very helpful young man.gdmanners ,polite .gdpeople skills and plesant disposition . your service is terrible , it is not your customer service agents fault but your policies are the reason i will leave xxx no issues , the advisor was very helpful and helped with my query very quickly . good service i am very unhappy with the new onenet service which i believe i was missold and the problems i have experienced with it caused the call to the agent and he could n't solve i have given these rating because the service provided was informative and to the point .the operative did not just try and get me off the line as quick as he could like sometimes you get .the issues i am having with the xxx signal are not great but other than this i have never had a problem with xxx and have already told friends and family of the good service provided . zac was very pleasant and answered my query very well . the customer advisor was polite and very helpful not particularly helpful assistant - she just gave facts - no room for explanation or help .however on a previous occasion when i called xxx for help and advice , mohammed sheaisha was most incredibly helpful , patient and very thorough in his advice and understanding .he would have achieved a score of 10 out of 10 if you 'd asked .please employ more staff like mohammed ! because it was a quick and easy and helpful phone call the advisor was incredibly helpful , i 'm just dissatisfied with xxx .i 'm a loyal , long term , high revenue customer and do n't feel i get any benefits .time for a new provider at the end of my contract i think . could do better and was given poor advice resulting me spending money for no reason and am now moving away from xxxphone yes very friendly , courteous & extremely helpful . the assistant i spoke to was really helpful gr8 service the lady was mint very very helpfull i will stay with xxxphone forever . the adviser handled the call efficiently & was very pleasant to speak to failed to give a good explanation or help resolve issue of very high bill good service because they explained what i wanted to know clearly because you should n't have to own a credit card to prove you 're 18 , some people do n't own one yet i 'm now stuck with content control on my phone so i can hardly use the internet for what i need i have got all solutions for my problems i was very satisfied with the efficiency of the lady who took my call .thanks just very helpfull thought questions fair no promlem whith fodafone but still waiting 2 get mob unblocked 2 recieve and send picure messegies not got the time sorry very pleasant man i dealt with earlier friendly and helpful one of the three telephone users on the account wanted to change his blackberry to an iphone .we even offered to buy our own iphone but your staff made it extremely difficult with conflicting information being given by different customer care reps each time i called to discuss the matter . i think xxx are a very bad company and can not wait to change to another company xxx have no loyalty at all no phone in stock no today , my problem was dealt with quickly and efficiently .the adviser was polite and spoke clearly and i could understand what she was saying .my rating for whether i would recommend xxx is a 9 because although its a good service , i ca n't always understand the advisors because of their accent which is very frustrating . always been happy with xxx but better deal with o2 good friendly service , problem solved ur **** im completely useless with all of this and the young woman realised this and was very patient & understanding throughout , good , efficient service as i would expect .not .outatanding enough to be 10 that the customer services agent was helpful and professional and understood and identified the issue raised .i ended the call feeling comfortable that my call had been dealt with appropriately in addition to receiving a text message confirming what had been discussed and agreed . 1 person tells you 1thing another tells otherwise yes in first instance after waiting ages got cut off next time although u cud not help u gave the details of a local co that cud query was resolved efficiently in a friendly manner . phone clearly has a fault despite trying various options and advisor agreed and gave us the info we needed .polite , understanding and effective . q 2 rating was because i asked for settings for picture messaging and internet access and as yet have not recieved them . utter lack of action , communication and interest regarding an enquiry about proven fraud .ref . 319049693 my problem could not be solved because of my lack of experience with using iphone abroad .i should have set up access to voicemail before i left uk although this could have been made clearer to me when i rang for advice before i left for aus . excellant service , polite and friendly and very helpful ! ! ! good service .just like cheaper price . problem resolved but still difficult to connect directly with someone from onenet xxx have always helped me and staff are polite and helpfull my enquiry to obtain advice and provide me with the correct means to enable me to use my phones as l wanted.the information l received was clear quick and very helpful . she was very nice and helpful but did not solve the problem . very helpful i received an e-mail that purported to come from xxx with regard to a ` security issue ` .i 'm wary of anything that requires internet access .i simply thought that my xxx contact did n't really see this as a potentially damaging scam or as a danger to your customer or your company reputation . good service .expertly answered very friendly effecient and helpful no help ! you could not for it on a text message , give me an email address and i will gladly expand on my scoring good quick service , answered and fixes my problems i did not get a satisfactory answer to my query i was impressed with the prompt action taken which resolved my problem - xxx sent me a new sim card within hours 0 - cut the connection and did not call back - useless the lady just told my daughter to take the phone to a xxx phone shop because the phone as crashed the lady was friendly ,helpful and patient bad top up and very expensvie as always your staff are very helpfull and the service excelent .b. i ended up with 2 advisors as the signal went as usual and had to call back ! !both were helpful and i had answers to my questions when i came off the phone kept being put on hold again and again .not friendly like the usual northern team well i rated quite high because i thought overall that you got it sorted out very quickly i 'm a satisfied customer not very help full international calls expensive , cannot have 200 int .minutes as well as my current low international rates .will leave xxx because of this . just good service as one would expect from a reputable outfit ! no because i 'm not happy with the reply i had , and nothing has been sorted ! my needs could not be met using the automated system but i was directed straight to an operator who immediately dealt with the problem .most impressive was not having to wait or keep pressing numbers . your colleague was very helpful and solved my problems very efficiently friendly prompt clear the lady i spoke to hadir could not have been more helpfull she ia a great ambassador for xxx : ) was a simple matter re my xxx friends and family package very good serives knolage thanks the problem i had was resolved quickly an with a lot of help from the guys i talked to cheers extremely friendly and helpful neither the advisor on the phone or the live chat on the internet were friendly or helpful the answer was .nt what i wanted to hear but she was lovely and handled it well all customer service staff were very efficient , friendly , patient and helpful . good custom service the reason for the high scores is i felt for once i was happy once i hung up the phone all due to your adviser katy who handled my call .an asset to xxx . . very good service , friendly staff customer service rep very polite and answered query satisfactorily .happy with xxx service but still not happy about not having visual voicemail . relative and helpful the lady was verynice but have not resolved the prob i think xxx has a very good service and the reps are always nice and friendly and always very helpful on the phone and internet chat and also in shop all round service and i have ready recomended xxx to my family and friends who where all on different service providers and i will continue to recomend you to my friends thankyou service was efficient , helpful , quick and friendly . staff helpful n efficient took a long time on call for procedure to be identified . helpful very polite asked if they could do anything else for me .would never go with anyone else - answered original call quickly . the advisor was helpful but was unable personally to either tell me how to delete my xxx log in account myself , or to do it herself .she did get someone else to do the deletion , but as i have to wait 24 hours before i can check it out , i ca n't say with 100 % certainty that my issue is fully resolved . very happy with information /because l was abroad and l got a bill of 131pounds what it does n't justified the calls l made or received .one call that l received was over 9pounds .as far as l am concerned receiving calls would be 75p only .i thing if this ls n't the case you should advise me . my bill ca n't be capped after my minutes have been used an i keep going over customer service has greatly improved over the last 10 years that i have been with xxx .after fighting with xxx over many issues it was good to have both issues dealt with there and then on the phone .regards .malcolm ford . did not resolve what promised .did not send message to release controlled access so i can get on horse racing websites . not happy .but do you care .? ? the first xxx rep i spoke to a few days ago did not make herself clear .this resulted in getting the wrong price plan .however the chap i spoke to today was better thus i have based my scores over both reps . i hav been your customer for several years but due to your staff not doing job right i hav to pay extra money and waste time in phoning you and explaining things over and over again and again the advisor handled my enquiry very well and i was happy with the outcome the man who sorted my issue was brilliant he was great a total legend . please listen to the original sales phone call and then read my account history .alwayswilling to discuss .and if i could cancel my cotract i would spoke to friendly people who handled my call in a pleasant manner . unhelpful well i cancelled my contract in december and use took a payment put and use said that would be it but use took another payment out ! 10 issue with my phone and would like an upgrade although not happy with paying off remainder of my contract due to the amount of time i have been with you and always prompt payment on my bills my phone is faulty and outdated i hvn't recvd progress emails re an on-line order therefore phoned first 2 staff were unhelpful passed to wrong depts 3rd passed me to another dept 4th ok but still no definative answer ! because the adviser was very friendly and did every thing he could to help me resolve the problem . in this particular case ur agent was very helpful to resolve my issue .this service unfortunately is not consistent across all ur agents and i have recently had some rather unhelpful individuals and was not satisfied by their tone , lack of ownership and customer care . good service (y ) although the software was unable to carry out my request the advisor went the extra mile to help resolve my query got what i wanted on this occasion and the advisor was polite and courteous . i was very satisfied with the service .person i spoke 2 was polite , friendly and helpful . he resolved the issue succesfully . i have not had any prior notice and was told in jan i could downgrade my tariff in feb now this is not the case i think your service stinks ! service was very good . very helpful very helpful and polite advisor and dealt with my questions really quickly .thanks very much ! absolutely disgraceful service .my handset has been blacklisted for no reason and every advisor/manager has either lied to me or misinformed me .nobody has resolved the problem which is still ongoing after 7 days ,disgusting . didnt get thro ' .kept waitng 2 long all my questions answered very helpful staff .friendlyyet professional . that by just checking their records of previous conversations with the team they right the notes up as per the conversation whicg makes it easier for the customer and thexxx operative to pick up where u hauent got to repeat it all again well done u are a great team ! your customer services are completely rubbish and i dont like being lied to continuely one after another and to be honest i want to leave xxx i will never ever recommend you to any one ever friendly and very efficient . happy with call .previous call gave misleading info have had problems with you often .advisors today dealt with my problems efficiently . 9 i was able to increase my wifes minutes and reduce my overall costs thanks very happy with the service good staff always appreciate good service , and being honest it happens rarely with your company quick ( ish ) wait time , good info from adviser and sorted quickly no if you want to call me i 'll go into more detail the staff were very understanding especially due to me not being very clear at times due to the pain i am in cos my disability .they told i could get a battery from the store and they will refund it via our xxx account as you are out of stock currently .however since checking my bank account , i do not have the funds to pay for it first , are you able to order a battery for the blackberry curve and mail it to me please ?also being physically disabled and in contestant severe pain makes it very difficult for me to get into a store as we live in a village a few miles from town and do not pass through dorchester very often at all.please can you let me know on this phone number as daniel is at work .07826543734 thank you . : ) the advisor was really nice , friendly and helpful ive had different resultslast year xcellent service the whole customer care thing was top notch , faultless . ou guys are all **** **** holes that 's why disgrace u r . i was satisfied with the prompt support because when ever i phone you with a problem it is sorted out for me and quickly and im very happy to be with xxx . . no rating 1 , 6pts because of 25p charge .other ratings 10pts because advisers were very helpful very helpful assistant : ) quick , free , easy to talk too and friendly . . overall very good service . xxx in last one year or so for me gone down for sure .charging to much but services not worth the money .sorry this is my last contract , ca n't wait to finish it . as i got all the help i needed 5 just good people because i have got my voicemail activated i ca n't activate my call catcher , and as im using this number for my business and got very week signal im loosing many customers this way .thats not good enough . the advisor was very helpful hence the score of 10 , however she could not resolve the issue , which has been passed onto the `online ` team . it was xxxs fault that i had to correct my problem the person i spoke to was well mannered and knew what he was talking about all my queries were answered . no comment this time . the advisor was thorough , helpful , knowledgeable , friendly and nice . didnt fix the problem lady i spoke to was very efficient and very pleasant and polite . the first cut me off when transfered across ,plus a two min job took ten ,when i got to where i was delt with , i was very satisfied thank you my problem was not resolved because i was happy to know that my query was resolved totally .and to be honest , that made me happy to be your customer .thanks i was messed about by your customer services team to start off with . after care very poor i always feel that nothing is too much trouble , advisors are friendly , caring and patient and understanding of why i need help i have no complaints at all ! edviser-was friendly-direct with information-and professional ,he went out his way -to resolve my issues raised .hewas calm and considerate-great customer care - 10 out of 10 for communication skills . totally satisfied good personality very pleasant no staff friendly ,politeand very helpful .happy with the efficient service i received . i asked several questions and they were all answered .i have been with orange for several years and now i am with xxx and the level of expert advise and questions being answered without hesitation is exceptional .i would highly recommend xxx as a mobile network provider . good service , very fast delivery , pleasant call centre agents .very good . why no reply to my text very professional and eager to resolve my problem !which he did ! well i was pleased with how i was delt with quickly .the young was very polite and was sorry 4 me not having no phone as xxxpone was down i work in a store and know about fizzback he answered my query effectively and gave good advice for future savings advisor couldnt help me with my query then i got cut off ! very disappointed with the falsifying of my first bill and unprofessional behaviour of shallot your customer service personel . website not great and no mention that the emall query facility was not working until after i had spent time filling your form .am annoyed that i have to log in to get details of my account as you used to notify me .why not at least notify each month 's cost by text ?your man kept telling me to be quiet so he could answer the query ; ok but not the best way of handling a customer .query solved satisfactorily . neve would change but gave all my details for a contract phone no call back um...jus t did n't really have any complaints i guess . 10 not bad service helpful .quick . it took 8 days , 4 calls to xxx to resolve a dispute because no one rang me back .a truly disgraceful service and i 'm considering leaving xxx .thanks danny coleman tried to cancel additional sim card over the phone as i was informed in store i could do this .when i phoned i was informed i had to email the request and await a response .if i was adding money to sim card i am sure i would have been able to do it verbally .would like an explanation poor attitude toward myself , no understanding , kept being put on hold not happy adviser sort out the problem straight away ! the lady was nice 2 speak 2 , very polite , helpful , apologetic .give her a pay rise . sept 2011 i was promised an upgrade deal in feb 2012 .when i called to ask for it the deal was ` no longer available ` .i pointed out to a manager that after 17yrs with xxx i should be entitled to a better level of service .he agreed , aologised & cancelled my contract .i am now starting over with a new fone & contract . your person was unhelpful solving the problem of incessant repeating of legitimate previous texts to my phone .i am getting 20 of them a day .your inability to liaise with your nigerian supplier ( mtn in this case ) makes you equally useless decent service fast friendly service and even got a call back regarding a different account matter many thanks i thought after being a xxxphone customer for so many years i would have been treated as a valued customer iam deeply disappointed i called to a ) get the content bar lifted on my dongle .although i received a message saying this had been done the content bar appears to still be in place .and b ) to find out why have been overcharged on my data on my i phone for the last couple of years .waiting for a response on that not the most helpful operator today (unusually ) later polite people because overall service was good while in the xxx shop as well as network lies lies lies had to go way down to shop to get internet sorted on fone left o2 to go to xxx and very disappointed wif the wat web keeps going of considering going bak to 02 again wen credit runs out on this sim sorry the 9s were only due to the number of menu choices i had to go through for a simple request , the 10 was because i could not fault the agent at all . 10 my internet still not workn and ur advisors were not helpfull at all . i 'm pleased with the outcome .i liked the callback service .job done ! my query was dealt with effiently and pleasantly .thank you . not in a text because they hardly helped ! 3 well the adviser could be more friendly go over the account ways to save money or new things that xxx are offering query not resolved very helpful , told me exactly what i needed to know and friendly and polite he was very very helpful and he solved my problems for me . polite and helpful call taker matter is unresolved some 6 weeks later .have been cut off 9 times today and spent hours trying to resolve a problem that is costing me money and time because issue i have is with phone i had as part of xxx contract , phone stopped working b4 it was 12mths old - all xxx have done is refer me to phone manufacturer so dont feel this is satisfactory standard of service considering amount of money i spend with xxx - operative was pleasant & friendly - thanks cos xxxphone r the best everything i went for was successful with d customer service assistant in store . was very helpful though disappointed that not able to upgrade my phone early and stay with xxxphone . you send me a threaterning letter ref my xxx at home account no.60843 then close all comunication channels down , infuriating mr stefan langkamp and me a xxx customer of some 12 years my phone is not a yr old yet & is faulty , i was told a replacement re-conditioned phone would be delivered to me on 14.02.12 .it hasnt arrived & i am furious at paying a contract on a second hand phone .i am not impressed with your service .consignment nbr 6354312 where is it ? ? always a good telephone manner and very helpful straightforward easy request dealt with quickly have been a customer with you for a very very long time & every support i needed has been at the up most best customer service support in all levals as support team should be i was abel to get the packet that i needed for my wife they were very helpful and resolved my issue and they were polite . my problem not fixed the advisor answered all my questions easily and with patience .and was very pleasant throughout the whole process assistance with on line registry very polite and understanding . bad service my wifes phone had a problem and tracey was very helpful seemed fair as i was satisfied at the end of the call , and told me the reasons and explained them clear , the ongoing issue with customers not being able to pay their bills via the automated service .other than that the call was handled very well i would recommend xxx purely because they 've messed me around a bit .i was told in a shop that i have to apply for my student discount online , could n't find that option online when i got home .rang up and was told to speak to my university hr department which i did and found out was the wrong advice .rang xxxphone back and now have to bring 2 copies of student identification into the same local shop that advised me to go online because staff wee quick and efficient and the same when i went into the shop they were helpfull ! just satisfied with the service .... good service the shop itself was busy when we went in .the staff helped out but there was a bit of hanging around . i 've been with xxx for over 10 years and i find every person i speak to or come into contact with enormously helpful and willing to go the extra mile to make me feel like no matter what i ask its no trouble dave was very helpful and advised clearly great friendly service the assistant was happy to help i got a good deal staff r helpfull and friendly all went at the shop had no problems and answered all my questions excellent service in a busy shop .both assistant and manager helpful , knowledgable , polite and service with a smile . there seemed to be a little problem with my account and i wanted the upgrade and this problem was something i never could of sorted out , your sales advisor recognised my loyalty with xxx and promptly rectified this problem and dealt with my upgrade all in store .great job very well done thanks very slow service and could n't answer all my questions and because of that i had to return today great overall service they were all very knowledgeable and were willing to answer any questions : ) the sales advisor gave me a good deal and was very polite we had been in store a few days previous to our purchase date , the man who served us remembered my daughter and husband , his knowledge was outstanding , his manner with my daughter ( whos 1st phone it is ) was patient .she is totally thrilled with her purchase and he has even persuaded me to come back to store to talk to him about going from payasyougo to contract . the lady that served me in the swindon branch at regent street was extremely helpful , patient and polite and was n't pushy or over bearing . very pleased with service good service very helpful that 's way i am rating you so high excellent attention and service from very effecient young lady . i found all very good ta i was happy with the experience good deal . both this time and last time and i went to the aylesbury store , the customer service was excellent - quick , helpful , polite and sorted out what i went in for .a far cry from your phone service . fast service helpfull courthous very easy no fuss upgrade the service from the young lady in store was excellent ive been with xxx for ages , i got a good deal and the sales advisor was very helpful good customer service v.helpful although i had to wait a while to be served , about 10 mins , your advisor was very quick and efficient in selling me my new phone .he answered all my queries with ease and made me feel if i had a problem with my phone he would help me . polite , helpful and efficient .could n't fault it . you solved all my problend resolved query . he helped me sort out the problems i felt that the call was adequately but not brilliantly handled , however i have no complaints at all hopefully dan answered and actioned all my queries with this account because not fixed past to the same people again and again and kdr being told to have a nice day as yet have not been able to check result as to receiving emails good service sorted quickly with a good solution because the guy on th phone was polite helpful and efficient : ) i feltyyour service representitive found it hard to conceal his boredom .:-( just a friendly compitant advisor that was happy to help resolve the situation cus a was worried bwt losin ma access to my phone but u said i will be able to make a payment plan ! excellent call handler .polite , quick , english , accurate , friendly .as it should be it would of been a full house 30/30 the reason why you got a 28 is although its nice to get credited but i would of much rather gone to a xxx store an picked them up there and when i tried ringing my local xxx shops 1 of the numbers said they had a technical fault the other just did n't answer peeps i spoke to great real polite your xxx best network in the world .thanx 4 your help content control was not removed although i was told over the phone it was . i have received no bills or correspondence whatsoever from xxx since changing the billing address and i have had obscenely large amounts of money taken out of my account for the last 2 months which i am told are to do with the 4 or 5 0845 calls i made .i had at no point been advised that you charge these ludicrous rates for these numbers .whilst the lady was perfectly pleasant i spoke to there was no attempt to rectify the situation so i will be terminating my contract next month when it is due to expire . i have payed a lot of money to you and my friends with anther company they have good offer ff ive sent an email regarding it as it is to long to mention by text very friendly staff on the telephone .prompt answers .knew what he was talking about . the lady and man i spoke to were both very helpful and nice i was having connection problems and did all the usual things .the operator told me it was my sim or my phone and to go to a xxx shop , however i did not take this step , i rang back and spoke to a different operator who kindly informed me there was a problem in general because you asked me **** off nothin resolved .further and continued dissatisfaction for customer .no authority granted to call centre staff to help with customer requirements .constant apologies with no action .majorly misled to ensure upgrade .exceptionally poor after-sale service .really upset with how i was dealt with . i explained that my web was not working and that i have bought a web pack and was told that i would receive a text with the setting for my phone to access the web and i have not got it yet . i 'm not happy with your service and this is my last year with xxx i have been treated poorly great service , never had any problems . very dissatisfied staff need better training three times ive tried to sort my friends and family out and failed every time to get this resolved ,cost me time and money and energy ! ! ! i had to ring twice before i got some help then the man i spoke to was very helpful and did all he could my account has been handled very fraudtly which should of been noticed at a earlier stage and dealt with promptly ! gut feeling i have call failed issue , less signals and my mobile goes on voicemail when mobile is in front of me .xxx changed my hand set probably in nov-2011 thinking it may be my mobile .but i am facing the same issue every day .i thought to give it a bit of time it may be resolved but no success .customer service was not help full either and said wait there is problem in xxx system in reading .i am fed up and would like to apply for disconnection as service is very poor .regards , shahzad please call me to discuss or look at my file notes to establish reason i made a request via email on my xxx , i never had a reply .i then phoned and the person who dealt with me got it wrong .i finally called again and was put through to one net who resolved my issue .the last person i dealt with resolved the problem , but it should n't have take .three attempts to get a simple problem resolved . the adviser was friendly & helpful but unable to resolve my issue twice now still waiting for a manager to phone back i am now thinking of moving my four phones to another network no had good experience most always .all staff have been very pleasant .and mostly always .leave me feeling quite happy .iam a loyal customer .thankyou xxx .o:-) nobody wants to know .nobody cares .nobody wants to call back .it is as if you are sticking 2 fingers up to your customers . the assistant was very thorough and very professional .took time to ask how i was doing etc . xx i did not award 10 for recommending xxx as there have been issues e.g my iphone refuses to let me ring my daughters mobile your adviser was great .i 'm sure he 'll go a long way .but i am concerned that britain 's mobile providers either offer a service that is too limited in coverage , or , as in the case of xxx have become too big .i still cannot get 3g at home and often there is no signal at all , and i live in a large town .the 3g service in london is easily overloaded and when it is working it 's increasingly impractical to use .this is probably down to the huge number of contracts you have sold recently to governmental departments .you urgently need to spend some cash and upgrade your hardware .you are probably aware that you are no longer the obvious choice among professional users who have a choice .i too am considering leaving xxx .ben gurr my reasons for my listings is that i was fully satified with the service i got cause someone 's tried to fraud me on my account and u have been very helpful with it all its self explanatory reasons got a pack code supposed to expire on 18/2 but not working at carephone warehouse .called and was simply told it should work and allegedly transferred but hang up . 8 this time you are good 5 lower ratings are due to the time and hassle to sort this out , it 's been rather frustrating .however the last man i spoke to was very helpful and sorted it immediately . satisfied with the service provided by xxx full advice given . my call was dealt with in a very efficient and patient way .i am not a technical person and the advisor was very helpful . this is the 3rd time i have tried to have my problem sorted and it still was n't .also , your online chat people could not fault the service i received from xxx finally after so long i got through to the right person , was transferred so many times and the lines were very distorted .a very frustrating experience i find trouble getting in touch because dont have computer and most of people answering phone dont know how to advise me ,even though all very polite because i have 5 phones on contract and i 've just found out when i made a claim on one of them that screen cracked that i 'm not insured by your default so very dissatisfied excellent customer service .seems as though the problem was a network issue not a sim issue but adviser was very helpful and tried to resolve my problem . when i signed to a new 18 mnth contract i was told that i could connect to the internet through bt openzone for free .but i have been told today that this is only the case in certain areas .i would never if signed a new contract if this was told to me then .this is so mis leading . inefficient and ineffective good service call was answered promptly & my question answered with confidence & authority . good service replacement phone coming next day i like xxxthey tried to get of what i needed i could not understand the first two i phoned ive beeen a xxx customer for a long time now and ive neverr had any problems and my whole family are also xxx custermors so it means we can all keeep intouch the customer service rep ... lee was excellent ...not in a rush to move me on as so many other help desks seem to ...a++ + + + + she just told me wat i wanted t know !x my problems were dealt with very efficiently and easily did not get an answer to my problem . the adviser was very helpful the person whom i spoke was knowledgeable , polite and professional in behaviour ... had the patience to listen to my query and keen to listenoverall excellent communication do n't know this is annoying now 9 i was happy that the charges are to be written off and the advisor tried to dig to the bottom .however no clear reasons given as to how ringtone purchase was done and possibly who did it since my fone is exclusive to me and never been used by anyone .so this leaves me wth more questions than answers .may be someone is interfering wth my line which is worrying me .unless the purchase of the ringtone is investigated fully as to who did the purchase i am worried of worst things to come . mission aaccomplished dealt with very quickly and efficiently i was charged a ridiculous amount for going over my minutes when i was being charged even when it only reached answer phone and did not connect .however the advisor i spoke to on the phone was very helpful helpful and friendly everyone was very helpfull i like the xxx network for its products , but the service ( in all , not just this particular call ) has been absolutely shocking .the advisor was able to tell me that my query was being processed but she didnt know when it would be complete .however she was very friendly and efficient ! i was passed to 3 departments b4 i got what i wanted . because i have had to chase 15 times for a simple change of ownership .what a waste of my time and yours courteous and helpful information the service was very good and i got what i wanted . found the service very fast at resolving me issue 5 good call i asked for a payment plan , the money was taken out of my bank although i had said i did n't wish for this to happen .also , my phone will be getting cut off in a couple of days due to me not being offered the correct price plan at the time of getting my contract .i am now currently thinking about leaving xxx to go to a phone company with a better call centre , and more understanding people .very upset x service was good but there is always room for improvement . ok . 8 for recommending xxx because i 've had a few problems with the service .10 for query because it was resolved quite quickly .10 for the advisor she was very helpful . ur network is crap..thx just how i feel this is 4 over all service causing me 2 leave .question 3 cld hav been as little as 2 if u 'd asked last year .paula i got my problem sorted was behind with my bill asked not to restrict phone for a week till i could pay bill it cost me 5 euros to phone on skype to try and find out why my phone is saying it is switched off and it is not .i am in bahraini iwas cut of without any answers no one has rang back 14 years as a loyal customer means nothing if i could get out of contract i would be gone advisor gud ,jst rip off xxxphone .im so unhappy ,gna leave .ment to b 10 a month ,neva paid that yet .big con . 0 7 for the first one because you hide - or at least do not volunteer - info about the disgusting fees you charge once your minutes have been used up .also , because you deleted my two packages during upgrade which was the cause of all this mess .in hindsight it should be a 2. for the second two questions - high marks cos the chap neil knew his stuff and sorted it out . the lady was good . because you are very kind and caring thank you x so called 'best offer ' from xxx has turned out to be a rip-off .well done ! 5 couldnt hear her i had all my questions answered , the lady was very polite , quick responce & friendly ! feel let down by xxxphone i asked for a new sim the girl done it efficiently and i was off the phone quickly the reason for the good ratings are becouse i allways get exalent service and i allways have thanks to you all yours fathfully mr jason david holbrook .$ . service was ok but my phone kept cutting off and it took a long time to sort it out .i have yet to see if my problem is sorted out .i sorted it out last month but it still was not sorted .for the other problem i still have to go to your sutton shop as it is not sorted yet .i had to call in several times today but i did feel happy when they called me back polite and helpful , although settings have not been sent to me ! ur agent was very polite and explained and spoke clearly so i could understand i believe xxx always fair and good value for money my problems or issues are always resolved .much appreciated . information required was provided and made clear . you have a good customer service .thepeople are really helpful and co-operative .thankyou you helped me greatly , as i 'm strugling financialy at dis moment in time .thank you the buy answered promptly because i was given excellent customer service . i received a good service when i called .the purpose of my call was resolved without any problems . my question was fully answered and your advisor was very polite and patient did n't really get the situation resolved , advisor did n't advise and told me 3 different things about my contract and its price , not happy at all as i have been a xxx customer for 10 years and since i have taken out my new contract i have had nothing but trouble with it , jst satisfied ! no, the phone has been put down on me on serious occasions , plus too many mistakes on my bill . i really good service from the person i spoke too was happy achieved my requirement efficiently no more questions please she did n't sound encouraging or 'wanting ' to help , change of tone of voice needs improving good service easy to understand and it solved my problem excellence quick and informative service , but when asking about new mobile phone prices i was directed to a website , but i would have liked to have been given immediate information on phone as internet access is relatively slow on my phone . was seen to very quickly and efficiently i get charged when your system is wrong .i do n't get the full service i pay for .and finally , some of your staff would rather charge me for something that is not my fault rather than amend my bill as they fear it will put their job at risk .not impressed very polite and had genuine interest in the call , very genuine very helpfull and problem sorted 8 will xxx reimburse this so far , all good . cos they gave me different answers why my bb an internet not working an it still not working i 'm still wating for the problem on phone to be sorted they will call me tomorrow total satisfaction this time . two of your costumer service staff both hanged up on me after i wait a great deal of time to get to speak to someone i felt like i was called jobs seekers my query was dealt with very efficiently the time it took to sort out the person i spoke to was very polite and i was just generally pleased with every aspect of the phone call because of the poor service i hav received the only person who took an interest was the kind lady who i spoke 2 when i paid up my contract she was very helpful & kind , shame i could n't say the same for the rest of the xxx call centre , not a very happy customer especially seeing as i have been a customer for 4 years ! ! ! phone replaced with second hand unit not set up for me still waiting for 626 contacts to download from google sync would have been a much better service if phone set up for client found everything on the telephone very easy from beginning to end ! advisor was very accommodating and nothing was to much trouble !he was very polite and extremely helpful ! everything i needed to do was done , quickly as possible and very efficiently ! ! sam i think his name was ; was most helpful . no because this is boring because my issue was n't resolved so i ca n't use my phone fully until tomorrow , but it 's not something that was anyone 's fault . because i have been with xxx 15 years and pay insurance every month , my phone has been broken for ages and you have rufused to replace it ! basic question from me and responses were clear but did n't otherwise add value . my contract with xxxphone was long and expensive .the advisor who took my call was extremley helpful , efficient and polite . operator promised 2 call me back in 15mins .1hr later still waiting my low on satisfaction was due to the fact that i had no mobile for a lge part of the day & it wasnt until the 2nd advisor told me the promlem was the reading area ! have help me sort my number out and change to new sim only been with xxx fone 4 couple of months un ad lots of prob very helpful and polite excellent service , staff very friendly and very helpful . satisfied with how things were dealt with because it did n't get sorted obstructive nonsense .no intention to help . 10 2 calls about an issue and it 's still not been resolved , however the woman i spoke to at front line customer services today was excellent and i appreciated her thoroughly going through several checks and her patience throughout , thank you . ( however i 'm going to have to call again ..)michael the phone advisor was excellent .the problem is finding the xxx support number to call from overseas .i can tell by the organisation of your web site that you want subscribers to search the faqs and not to call .i did this for over half an hour and failed to find info on how to retrieve voice mails when abroad .hence the 5 for xxx but a 10 for the person . haha lol very happy with service . xxx 's customer service has been awful and though today was good i 'm sceptical the requests agreed will actually be carried out . very efficient and helpful adviser who actioned my request without demur . its not quite resolved yet but i thought the adviser was very patient and helpful because my query was dealt with promptly and effectively with no waffle by scott . i like the service it took a lot longer than i expected and i could never talk to the last person i spoke to . my issue was not resolved and i was asked to hold them got cut off .seems a waste of 25p to me and still not able to connect to the internet . i phoned twice and got cut off on both occasions ,so therefore cannot ask for my questions to be answered ,thank you mark pritchard . i am with xxx for more than 10 years its a good coverage network and the attention given by customer services is good . i was very satisfied with the help i got ! you do n't listen or call back ! i was happy with the way my call was delt with apparently xxx can do nothing to prevent the spam texts messages even though i am registered with the tps. very well explained very helpfull xxx has given terrible service whilst trying to upgrade .i am so irritated by your total lack of respect towards your customers i have already phoned up to find out how to cancel my contract , which i will be doing in the next few days . excellent service i asked for a code and got the wrong one and the link they sent to hotmail does not work the adviser was so helpful and she have good customer services .you are like to have her on your team . i have tryed to make a call begining with 0906 it says this number is restricted to call customer service so i done this and the problem still aint been sirted i have a contract phone to be able to make what ever calls i choose as i pay the bill i 've called customer service 6 times today and still nothing i could n't find fault with the service . easy phone call , problem sorted quickly i thought the chap was very polite and helped me with everything very efficiently - however i have a serious issue with your company charging its clients for calling the 191 service from anywhere in the world , it is bad practise to me.thanks young man on line , was very helpful , polite . i gave q1 and 3 the highest rating because i have been very satisfied with xxx and our advisor was excellent .q2 only received an 8 because even though i was given an answer , it was not the answer i was hoping for . because l think everyone should be offered the best deal when they have been loyal for many years to xxx they lady that dealt with my queries was absolutely fantastic .she took about 45 minutes dealing with my query and resolved it !what a delight to speak too do helpful !she took time explaining everything and i can not stress what a fantastic job she does ! ! ! overall service was good but advisor on hold for large party of the call yes very promt and effcicient service . very helpful young man ( anthony ) who knew what he was talking about .had to hang on for a long while before connected to the agent but this was not the agents fault hence my ratings .thanks no, i agreed to answer 3 questions i hv been with xxx for nearly three years now and am overall satisfied with the service .the cust care has been usually helpful and phone services like network , voice quality , mobile internet are also upto standards .the only change i would love to see is when xxx can tailor make some pkgs for long term customers like me after analysing my usage history : ) i 'm very satisfied with xxx i 've been using them for years , but i 'm not happy with this phone as its faulty , apart with that i 'm fine with everything they were most help full i made 2 calls .the operators malcolm and pauline were polite but i was holding for 15mins on first call .on second i was told i 'd be texted the code within 2 hrs .i 've not received it yet have received texts asking for feedback ! ur staff was pleasant my problem is yet to be resolved - the control fascia has come off .i have been told by xxx ( cheapside branch ) that i may have to pay for the repair , it will take 7-10 days and my data will be lost .i was told when i rang customer services that i cannot have a replacement during repairs as i do not have insurance .i have been a customer since 2000 , have never had a problem with any phone that i have had and have only had this one since last july .i do n't want to pay for repairs .i have 3 contracts with you - i pay for mine , my husband 's and my son 's phones and am a good customer .i need my phone as i have a young son and an elderly (91 ) mother who i care for at weekends so have to be contactable at all hours of the day and night . because ,both ladies i have spoke 2 2day have been very helpfull and told me what 2 do . 0 i rang to resolve a problem which was sorted very quickly and effectively very helpfull and efficient and polite always find customer satisfaction with xxxphone if ive got a problem x customer service resolved the issues which made me and the customer very happy i tock my contract phone to shop to be mended and im stil waiting for it .i pay insurance and didnt think it would take this long i was told 7 days assistance is always polite , helpful and relevant .service and reception is always good , and after 10 yrs + of being a customer i still remain loyal and v happy .well done . just good it reflects how the call went the woman i spoke to was a very kind woman , she knew what she was talking about did n't drag on the call she did her job very well and she is an example of what all xxx employees should be like because i rang too see if they could get my internet and blackberry messenger to work they sorted it all out and said it will take 20 minutes and its been nearly and hour and it still does not work advisor i spoke to was very helpful & resolved my query & also answered some other questions for me hence higher scores however since my last upgrade i have been very disappointed in xxx as a mobile provider despite having remained loyal for some years i would therefore probably not recommend xxx to friends or family & may well leave at my next upgrade time i was happy it solved the issue with my phone , thanks to steve it 's all good just it a little expensive compared to other networks just unhappy with xxx over the time i 've been with them is just nothing but bad time the people in store do n't care about anything .unhappy ! ! very knowlegable member of staff . good experience talking to a human being ! i am happy with the staff that answer your calls but xxx is the only company i know that evan tho your on a tariff the bill is so mich higher my daughter is on 02 she never goes over my son uses t.mobile and 3 and never goes over you and every other company ask if i am satisfied immediately after my call , when it has not been resolved due to your systems , not the advisor , so while she tried to help and i trust it will work - i will not know for another month .ask me again then - after all you asked me last month and what was going to happen did not because your network is shot and i 'm paying for a service you are not providing and your policy is not to reimburse any money i have paid i am a business user and the phone should be already set to make and revive international calls .not easy to sort out when you are in france and can not use the phone to call to unlock it excellent service no i feel this was appropriate for the resolution of my problem all help willingly & cheerfully given .clear language , just bloody brilliant .problems all solved .thank you all very much , wayne you were great .thanks . xxxphone is yhe best network i was on the phone for about 3 mins and everything i wanted to know was answered straight away .i thought the gentleman was very pleasant and i could understand everything he said to me . just a personal views nothing else thx staff in banbury shop rude and unhelpfull , heidi especially . no signal at home even though assurred there would be ,inaccurate billing !once you sign a contract xxx do n't care about you ! people ca n't seem to help me to make their customers happy she was very kind and thoughtful the reason is your company is making excessive amounts of money because you do not charge for calls by the second.every time all of your customers put down the phone they all lose money and you gain.please.call me reg this.thank you . because i give the network voadaphone a 10 because it has good deals for credit !but my queston was still not answered so i gave that a 0 ! too much to write in text , asked to speak to manager , nobody available , will switch phone company next upgrade . extremely helpful and understanding sorted out problem thanks very much cheers john hill still have the problem happy with the service but not with the outcome .i have been a loyal customer from a business perspective for a long time but this did n't count for anything when asking for leniency on a personal account issue ! i have phoned 3 times now and still no settings have been sent i was pleased with how swift and efficient the advisor was .i also liked the way he spoke his r 's no o e spoke to me phone went dead query not solved ! too long to text cose i was hung up on to start with and the problem still has yet to be solved seemed fair and u said ill only have to ask 3 questions not 4 i was satisfied the advisor was great , very polite , courteous and helped as much as she could .the reason for the 5 out of 10 is because more should be done in the first instance .i have been told that i have to try several things before a repair is offered but as i run my business via my mobile , i feel the handset should be replaced with new .given the well documented problems people have had with blackberry 's , i feel this is the very least you could do for loyal customers and if you do n't have faith in the product you are selling , then discontinue them and use a product that does n't continually fail . the person i spoke to was very helpful 1st question unfair , 2nd ongoing problem 3rd good service from the staff this time i think i was mis sold package and man at car phone warehouse sorted it out with ur advisor . great customer service ! ! ! i love being on xxxphone i had a problem that was quickly and professionaly dealt with so 10/10 on q 's2&3 , my only concern is the cost of your service seems to have increased .maybe i am on the wrong price plan .i only know that my call bill and web allowance are both leaving me with out connection ( web & phone ) more frequently . the advisor was amazing , really helpful .she went above and beyond to help , excellent member of staff . she was nice pleasant well mannered a little darlin all good service overall . i have been trying to have a problem with my bill resolved since the end if november .in spite of promises from half a dozen of your staff - even from supervisors nothing changes .i 've had my phone cut off twice and am fed up chasing you .the person i spoke to was very sympathetic and said he would try to have it dealt with but i 'm not holding my breath ! clear and comprehensive conversation . first person i spoke was very helpful and professional .turned a bad experience at the shop to a good one for the company overall .tech staff really helpful the reason is i think i was misled when i took out my contract i think i was possible lied to to get the contract the problem was handled straight away and instead of transferring me he did it while i was on hold , then returned to me and told me it was sorted .adam was polite and curtious , thank you adam . personwas greatbut will have to go to a shop to fix the problem . the operator did not resolve my query but the southampton store did as my phone has been lost in transit from the store to the repairers i phoned about my rewards and advisor was very helpful and managed to get me my reward code sent to me x good customer service , answered my question thoroughly but was n't able to deal with my problem but not call handlers fault . that 's 4 questions .the reasons for my ratings are that questions are answered quickly and any problems i have encountered have been dealt with efficiently questions answered efficiently easy to speak to and the right level of help to resolve a problem .thanks very much , good service . ak good 3 times i was redirected + had to start the process from the beginning .very unhelpful as a result i have decided to terminate my new contract and use a different provider the girl i spoke to was extremely helpful and understanding which i very much appreciated - everything was sorted out quickly good service=high marks . they was very helpful not sure advice giving will fix phone but service was good 6 because i get confused with the way they have the top up system and my deal did n't come through but the operator explained very clearly wat the problem was no i ham very happy with your service l have been with you for ten years . been with xxxphone long time always been helpfull could be abit more when payment due i was proposed to upgrade my contract in april as a loyal customer .later the company changed it , now in july .the company broke its word . i have been to the xxx store in hounslow .the store manager is very aggressive .very stupid .please call me on this number so that i can explain you the situation its all in the notes on my account because i do n't think the issue has been fixed meaning i will have to send my fone for repair and not have my blackberry for a week or two staff member was very good but lack of solution shocking .very poor . allways being happy with your serverses thank you been lied to xxxphone make false promises i spend a fortune each month on this contract but as soon as i have a problem xxxphone just tell me that either the battery is n't covered or in this case my sd card is n't covered even though its a fault on the handset that caused the problems with the sd card in the first place i 've lost all my photos due to this and i 'm unable to use my camera but yet its down to me to pay so i can use all the functions on my phone .... talk about diabolical service so much for looking after your customer eh xxxphone !. . the advisor was extremely helpful . zer satisfied with my call the guy had not the faintest idea what he was talking about .i wasted an hour of my time . its what i thought polite & informative .all i need now is the pac number as promised ! no he was very good over the phone nice to talk 2 not very happy tho because did not get the phone i wanted but got fantastic deal now so happy now thank you : ) sent faulty phone after a week with out one .put through to the wrong people , put on hold , calling time nearly a hour , made to repeat myself 5/6 times .phone was cut off twice by operator .told that there would be a 150 waiver charge that would be recorded to my account for the privilege of paying annual insurance and receiving a faulty phone .14 years of a contract with xxx , high charges and very unsatisfactory service . communication and understanding was excellent i queried the amount for my bills , the adviser was not helpful at all .he had an attitude .i have never been given the correct bill amount , im extremely unhappy with the service xxx offer and there in ability to resolve my queries on this situation .i disagree with my bills and dont understand in any circumstance how it is possible for me to go over 900 minutes .given i work 9 hours a day ! last year i had a very poor experience with vf which cost me a lot of time & money .after a battle got some money back but no compensation for amount of time it took .i would therefore not recommend vf as a supplier . i did .read message as i am getting really cross as my free mins and credit for call to you should have been put on it is after mid night of 15 th i have to remind you every month .not happy the automated service can be a little laborious at times , but your call handler was brilliant . change of address only the person i spoke to was friendly helpful and clear in her explanations .she dealt with my query quickly and efficiently girl was good , xxx in general does n't offer the best deals 3 network does na my reasons are that i was spoken 2 and dealt with in a friendly and polite manner , my problem was understood straight away and dealt with immediately and efficiently . always satisfied wiv xxx excellent customer service :d calm with an increasingly frustrated customer just an excellent service and exceptional contract ! poor customer service , did n't automatically replace ones blackberry despite being a business customer , have n't contacted me since - either via email or phone despite knowing that ones phone is unacceptably broken and useless . i have benn messed up by your customer service since september/ october 2011 and i have found them to be incompetend to say the least ! faild delivery yesterday resolving the problem in one call very quick , helpful and i got what i wanted with no messing about .excellent . first one because its good most of time but is slow to get signal again the girl was very pleasant and assured me that any residue from additional time purchased on my broadband , when my 500 is used , carries through into next month and is added to thst months 500 helpful and solved my problem quickly abbey , was very polite and helpful coz av bean with xxx for yrs average service the lady was extremely polite , very professional but very personable as well .he went above and beyond the call of duty and should be commended no the advisor was brilliant and resolved one issue satisfactorily but my low score on q1 relates to the fact that we have to challenge the bill almost every month and the plan has never satisfied our needs even though we questioned it time and time again . you would change my tarif when you have done this before many times and now i 'm not going to be able to make all the payments . quick decision that solved my problem . great service second time round .did n't like being fobbed off on the original call sometimes you call for help on your bill an you have to ring a few times before anything happens because u r loosing your edge when someone tells me they wil telephone me i expect them to do so ! i have always found xxxphone customer service less than adequate to resolve the issues .today i wanted a simple piece of information about my detailed bill .i was put in hold for so long i had to hang up the phone !i perhaps could do with a dedicated customer relations person like the one i had in orange !i miss their customer services ! i got a quick a messing me about because i always find xxx very helpful & friendly . didnt think the advisor was very helpful with my enquiry na when i tried to tell the agent my concerns he thought it was funny and xxx never really solve any of my queries or questions .if i knew i was going to have so many problems i would never have renewed my contract last year . very happy all round with xxx fone service thank you advisor did not listen properly tomy request before making affirmations ( not suggestion ) , she kept on making the same point .i nearly hang up on her i want to help xxx a very bad service thinkin of leavin very helpful ! i 'm fully satisfied with the way they handled the customer ...and my query has been resolved .....cheerz clear english fast service ! the man who dealt with call kept me informed at all time with what he was doing all sorted in one call because it was dealt with swiftly your staff are excellent your prices are far higher than 0ther networks cuz it is gud network happy with service i ask for money back for money taken from my pay as you phone , told can not help and im 40 year old man who can not get content lock off .your priority right , or i will change network very soon .your dci standsfield / trojan she was very helpful very good service all round kept me on hold for 20 mins and still cldnt sort it .in the end i hung up and noone has even called me back .very poor and not happy ! lots of questions answered quickly and effectively .all issues resolved .very polite and friendly . 10 i have asked for the internet and mms settings havent got them through yet thats why my numbers r so low on 2 of the questions i called to inquire about some specific issues and i got specific responses .the advisor did ask if there was anything else she could help me with , she was polite and in instances where i stammered for lack of words , she politely waited .english is not my first language u see but i got the help !welldone adviser ! very helpful an pleasent nothing special you need your good customers , i am one of those .i ca n't say i will be giving you any more business with the way my case was handled .shame on you ! i appreciate good service . the problem was n't totally resolved but the operator was very good and did all he could to help the staff were very courteous and efficient xxx do not have the cheapest tariffs . understood the query straight away & responded appropriately good service .happy to help ok service that helped me solve problem with service . . i was unsatisfied that i cant seem to do a simple thing like change my address unless i go into the shop and change it .its ridiculous i have another phone with o2 and i changed it in 5 minutes with a security question easy .hope this helps with your research .many thanks not only for this query but generally receiving beyond believe poor service from xxx across the board .did n't used to be like this but over the last couple of years things have deteriorated and no query is dealt with in a rational or customer friendly manner .i ca n't recommend a company where service is viewed as me providing my monthly direct debit payments and nothing the other way just completely out of order . polite helpful member of staff , i am still waiting for my online account to be fixed so i can access it , no-one from xxx has contacted me the advisor told me to go on the web site and email - issue therefore not addressed yet i had a problem with 3g on my phone .the settings were relaid to me and the phone now work perfectly . the inability of your staff to accept ownership of a complaint was the main reason .being made out to be a liar was another factor .not admitting that they were wrong and the customer was right despite having relevant facts available to them , being cut off on more than one occasion with no return call .taking many days to sort initial problem which could have been sorted with one call .the experience i have unfortunately had again has prompted me to seek a contract elsewhere for my four phones on this contract .i also do n't expect you to appologise but may wait in hope that one comes . 2 very polite and good explanations easy to use polite and informative staff problem solved 0 for problem being resolved 8 for advisor who did her best .i have lost business for 2 days with masts beind down and then the fiasco today with info not being released to me as i was told i 'm not authorised on acc .thinking of changing to t mobile dont really know but overall was ok . because the solution was provided swiftly and the guy who dealt with it was easy to talk to .i think his name was billy , and he should be commended for his customer service . we got everything sorted and i did n't have to wait ages to speak to an adviser i feel as a customer who is a secondary on an account wi my partner it becomes impossible to get things sorted without him being there .i pay for the account out of my personal bank account n i had just a general question regarding my direct debit .but i was told b4 i cud even speak .` we can not help u unless ur partner is there ` i understand data protection but for just a genral enquiry this is extreamly unhelpful . great company .andvery helpfull . i think her name was michelle .she answered all my questions plus gave me good advise .i gave 9 out of 10 because nobodys perfect not even me .regards ray . it took several calls to move y number from pay as you go to contract i have always found it great help and will always stay on xxx wanted to upgrade early but you dont have the flexibility to do it .soi am not happy .i need a blackberry bold the advisor was friendly , and answered my questions without hesitation woman was very helpful polite and was able to deal with my request call answered instantly clear well in formed helpful employee because i got the deal i wanted with out hassle !helped that i looked on line before ! bad customer care good adviser but felt xxx cld not explain or resolve my problem effectively .time consuming and in the end i worked out my own answer thru process of my own elimination the whole experience was positive .uk based call sender who spoke with clarity and was able to make decisions without reference to a supervisor .friendly and helpful .a real welcome change from the norm .very good . i 've always thought xxx was great .but just lately i seem to have had terrible service .the first customer service agent i talked to today was an idiot and not helpful at all .the problem i had should n't have even happened in the first place so i 'm very dissatisfied with xxx currently and will be switching networks when my contract ends . because i always recieve a first class service from xxx . because your customer care for people who have been with you for years doesnt count for anything lied to , insulted , told i was a liar , total incompetance , i will be leaving xxx and unless i receive i full apology and remedy from xxx i will be consulting my lawyers for breach of contract . poor response times ( still not been contacted ) and take forever to do anything with no communication from xxx .ask for the same thing all the time i called xxx customer services to remove content control on my phone i was told it was being removed and i would recieve text still recieved no text helpful the guy on the phone was very nice professional and willing to go the extra mile to make me happy fantastic customer service i 'd had problems sunday , i 'd asked for a call back but did n't get one .the operator monday put everything right swiftly , pleasantly and without quibble . still having problems in receiving 3g,done what the advisor told me but it 's now got a e instead first class service quick and efficient member of staff who resolved my enquiry to my satisfaction . i needed help to access my online a/c and to check i had international calling on my phone which had been dropped for some reason i call holland regularly to do with my florist business . whenever i call if the problem is not solved at the time i 'm always kept up to date on progress .helping me stay in contact and buisness with xxx . took so long to get through plus over familiar sales person found the person very helpful very pleasant and helpful and resolved problem somethings which could have sorted out over the phone doesnt require separate mail request .it 's a duplication of request and waste of time .converting contract to payg is a simple one was .expecting courier to drop.offreplacement rather.thanhaving to go instore and send off .might just wait til end .of the month til contract ends then either upgrade or find new provider the adviser was polite and quickly checked the points i asked about no because you conned me out of money > :o i rated so highly as my problem was dealt with quickly and resolved with a friendly voice . during the phone call she wad having another conversation with a colleague and was actually laughing down the phone as she spoke to me . the person l spoke to was very understanding and polite it was really helpful with black berry messenger and getting it activated the service was good . the reason g the ratng watqp the fact that lthad few problems 'nd never understood the points system 'nd wen l told him l didn.town compter he kindly told me how 2 contabt u on grow plus he offerd 2 call me back wen he was findingto8 rpum info 4 me alsn he was extremely polite - do n'u u thnk that service rates an 11 ?bye no t women was very plesant and sorted out my questions another person who listened and was able to sort probs out .well done ! my phone is faulty and a replacement is being sent out in a few days , the call handler was very helpful and the end result was very good i give the ratings for on the grounds that some calls are more expensive than others , internet is important to me and i 've had problems the past few days , international calls are excellent and the advisors always helpful well , the obvious reason is that my query was answered fully and efficiently .on top of that the customer service rep who dealt with my query was not only efficient but also courteous , friendly , extremely helpful and went beyond the call of duty with her patients and explanations of my price plan .a real credit to herself and xxx . am new to xxx so not 100& sure yetx very prompt and efficient good service my ratings are based on years of dissatisfactory service , staff unable to do their jobs with limited product knowledge , mismanagement of phones ( being transferred to incorrect departments , etc. ) .i will be ceasing my business with xxx due to the lack of professionalism and the misrepresentation of advertisements ( my planned upgrade date feb17 2012 to june 17 .i will be cancelling my 4 contracts thank you pleased with response and result very pleasant and very helpful .did n't waste my time . very helpfuln easy going simple , xxxphone ,s a professional outfit , the rest are cowboys . girl unhelpful quite frankly gave me the impression she could n't care less that i have been with xxxphone since early 1990 's , first time i have asked for help and i consider myself a good customer since i have never missed a payment .plan to go elsewhere to resolve my query . answered the phone fast , was polite , and worked fast and efficient . john was polite , efficient and informative . well happy rubbish signal all day very inconvient i 'm enjoying with xxx with better network all over the places the advisor was helpfull and resolved my querie fine so very happy .would not recomend xxx to anyone though because your reception inside buildings is terrible .i have an o2 phone for work and signal is great everywhere .xxx signal rubbish . had a query it was dealt with in no time .very satisfied xxx customer . we were in a difficult situation where my husbands ( business owner ) phone locked up accidently while abroad and we needed the puk number to unlock it .the service was faster and less painful than we expected .thank you very much . not good customer service the person i spoke to was really helpful and tried to assist me with what i needed very fast and efficient service good customer service i was not happy that xxx was contacting the other mobile numbers on my account with upgrade options , they should only contact the account holder. .this was then resolved ... i 'm happy with xxx but disappointed that i can not cancel lines i do not use and the customer services are very friendly and helpful and you can also have a laugh which i think is important . not got time friendly precise , and understandable . . human not far flung call centre reading from a computer . i asked a question and it was answered asked three things all ans ln a frlendly way i have a faulty phone , i 'm eligible for an upgrade and find you wo n't send a newer model on my existing plan .you want me to change to something more expensive - i do n't wish to change - stalemate .i will be looking for another provider . they mix up my bills and annoys me ignorant ,arrogant attitude of northern rude call centre staff .sheneeds to be trained to speak properly to customers . . i was given incorrect information and had to call back 3 times dominic was great .the last advisor i spoke to did n't complete the task which resulted in a large bill .dominic was patient , thorough and sorted out the issue straight away . very happy with the service the man on the phone was friendly and very helpful my problems were fully resolved because i am not convinced that changing the sim will make any difference and i will be required to make more calls .every person i know with xxxphone would never renew as they never have service , the advisor was polite and showed that he knew what he was talking about , i would recommend xxx as i have not had any problems with you and if i have iit has been resolved promptly . i 've been with xxx 15 years and was disappointed to have been let down by u many times in the last 2 months customer service was good , but im not happy with my bills and charges . as i said the person did not come back to me despite promising to do so with an answer . went into xxxphone shop , told so many different things , did n't realize i had 2 accounts , went in yesterday to see why i paid 75pounds and to also get help with my new i phone 4s to set it up with my existing number from my blackberry which i have had for numerous years ...been a xxxphone customer forever..told to go on computer by someone yesterday , unsure which programme so went in today , given number to call ...have been mis-informed until today , spoken to your advisor short time ago who re-assured me that after 30 days i will only have 1 account and then i can use my old number with my new i phone ...fingers crossed ...thank you already have - waited over 5 mins to be connected and was n't so hung up you cant get my email address right .you dont seem to understand your own system i was lied to at first by several of your employees , but eventually the final call manage to sort everything out . adviser was very pleasant and helpful .she scored 10 .only reason i scored 7 for question two was because we did n't resolve the query at this time due to inability to gain information from xxx outbound team .not related to the advisors performance . satisfied thank u not happy with the service i 'm getting great customer care i never managed to speak to anyone about the problem i was having despite trying with your system for ages customer service great , range of ' phones is poor . my query was answered and i achieved what i wanted from the call that 's 4 questions ? helpful polite lady that dealt with my query i am extremely unhappy with the service i am receiving i have tryed to get help in store and on the phone it 's a disgrace you keep cutting my blackberry bes service off and i was told by your staff i should take my business elsewhere ! ! ! straight forward call , actually helped with my query 9 reason i rated only 5 was i was looking to see if you can stop spam messages and the responce was yes ... reply stop to everyone of them but i did n't even want to recieve them as they 're not wanted . the adviser was extremely helpful , friendly and resolved my query quickly i am in paris on a business trip and my bb does n't get access to internet therefore ca n't get emails or sent any .ur customer service said will be sorted out in 15-20 mins .nothing has happened yet !that 's happenes whenever i travel abroad and i am tired of it ! the people i spoke to were polite and helpful but they could n't deal with my problems i 'm still left with no internet so cannot use my phone properly .cannot send picture messages use my bbm of go on fb which is all i use this phone for . well spoken to and treated well , the wait to talk to someone was a long time however my order was misplaced , the lady who i spoke to was very quick , effective , friendly and u ca n't ask for more than that should n't of had to ring in first place , but because of useless staff last week getting things wrong had to ring .but staff today resolved problem . polite , quick & simple q1 not very good 3g q2 couldnt help meq3 nice enought because it was good service , very helpful . the operative was good at resolving my issue , and as long as what he said he has done to my account works then i will be happy . coz they were nice people u try your best but o2 is better u need more deals absolutely terrible customer service , i am currently writing a complaint to the board of xxx . the call was dealt with quickly and efficiently so i am very happy thank you unable to bring price of bill down ,and it was alot .advisor was very helpfull and knew his stuff .professionaland friendly ,unlike some . my queries were not fully answered and i was kept hanging on for ages - hung up finally as lost confidence in the query being resolved . friendly staff on phone , agreed to send me a new battery because xxx is the best and i have been using your network for years and never been disappointed always recieve good customer service and advise from xxx i was satisfied . the lady was most .helpful with helping put credit on my daughters phone i keep ringing about the same problems every month cos they where peliot the first time i called i was transferred to an out of date number for plusnet .why ? ? ? my account was set up as a business account , why ? ? ?i am a private individual and it seems almost impossible to get xxx to understand that .the young man i spoke to said i would have to complete some forms and he would email them .they still have not arrived .also , my latest bill had some strange charges on it , he could give me no explanation , just said he would refund the excess . because i 'm pissed off with your robbing salesmanship good fast service happy 5 because he did not resolve my problem7 because i expected him to! good results , shortest time . not happy to have no signal on my work phone ! ! did not have 2 wait long 2 get through the operator was friendly , knowledgeable and helpful and my issue was resolved . got straight to the query and resolved my issue because you never call back xxx are liars and con artists good service overall . very poor service -inefficient uncaring -no customer care for an admitted error on xxxphone 's behalf .shocking disregard . possible upgrade but it is too early 0 for the poor service i suffered during the last two years .10 because it seems i can finally cancel my contract and i appreciate this . no i was happy with the way my call was handled and the lady waz polite . ok answers extremely good help from this advisor my pin stopped working for voicemail and now i ca n't work out how to reset it .stupid bloody voice system . that 's how i felt at the time ....as i said apart from the rude and ignorant neil everyone else helped me out simple question simple answer ! because the member off staff that dealt with me , easily understood my situation and offerd me a simple solution right away , which i accepted . it was generally good and helped me get a problem resolved efficiently . the good service i do n't know if the advice worked yet , and i found the contact 's accent difficult on the phone i believe this is in regards to my enterprise activation but every time i 've called , the guys have been really helpful .i appreciate your enthusiasm to get the job done right first time , everytime .thank you the adviser listened to my issue and tried some different depts to help .it seems frustrating that a direct debit date cannot be easily changed by a few days to help a customer .adviser should be commended for actually helping and not dismissing me .issue resolved by adviser taking ownership and talking to other teams who would be able to help . good service i was very satisfied happy with service this time - thank you very good service & resolved my issue with care thanks my question were answered it is so nice to have some one that is so per light and paysunt with me ,as i am strggling to write this for u .as i am dyslexia sorry about speling it tacks me a long time . because i rang 15 times and every single person or department told me to do the same thing and nothing worked ! ! ! ! !i am really disappointed with them i pay my bill for the service and it doesnt work ...i am concidering to change networks because i am that disappointed with them ! my phone does n't work very well had 3 phones now in this contacted n still not working so not happy at all , so if you could sort it please cos thinking of changing company 's ! ! ! ! ! 9 such a nice phone operator .what a helpful man . no no the young man i spoke to was helpful and clear in his responses . great customer service but not happy u could n't resolve my phone issue but excellent advice very impressed excellent pleasant service . happy with how my call was dealt the guy i spoke to was very helpful want internet settings the problem was sorted quickly and we were talked through it completely the last person i talk to was very professional and helpful but i still do no understand why i get huge bill while i have 900 minutes .on my previous contract i had less minutes but my bill was much lower .i believe there must be a problem somewhere on your billing system but when i called xxx about that no one wanted to listen .for this reason i will never recommend anyone and will never use xxx again after my current contract ends .this isssue put me in very difficult financial situation as i have to big part of my salary to pay phone bill problem still not fixed .kept waiting for ages .passed from one person to another 3 times .each time required to explain again .will change carrier .anybody but xxxfobe i 'm happy with the way you treat your customers ! ! excellent ! ! 9 i asked a very difficult question and he tried very hard to get an answer .was very friendly and good humoured too . good cs very helpful advisor...got my issue sorted for me as long as thee advise i have been given has worked then that is the reason i have given.goodadvise have n't solved my problem after calling 6 times ! ! ! ! ! incorrect info i think it was a fair rating you need to look at your web site the adviser i was speaking 2 day was very helpful with me and very good with his job and made sure he help me in every way thanks again for six months i have experienced major disruption to the coverage in my area .today i 've been told that the mast is still down .i 've spent a fortune on a new phone and 50 % of my calls fail .customer services do not return calls or follow-up .thanks because i was very happy with the way you helped me with my inquiry and the man i spoke to was very polite she was very pleasant and was very helpful ! so very helpful and am very happy xxxphone are xpensive do n't give deals like o2 rip off because he was helpful the first one was ok the second one tried to get me sorted and i 'm still waiting on a call from xxx to get my business phone swapped over for one that 's not melted and works all the time not just some of the time also not happy about the way i was treated in the shop at craig park edinburgh .not happy at all getting talked down to and treated like i was daft and getting accused of droping my phone by a wee lassie half my age when clearly the phone is melted under the battery .all i want is my phone to work if i fitted sky or free view and you only got half you 're channels would you pay for that ? ? i 've been a xxx customer for years now get this sorted or i 'm of to another network with better after sales service .contact me by phone or colincampbell005@btinternet.com been with xxx 4 15yrs nd never had a problem honesty . the customer service operator was very helpful i was on the telephone this time for over 40 minutes trying to solve an issue .i got this blackberry about six months ago and have spent hours on telephone with your service people trying to get it set up properly .the cost has been substantial .your have some very pleasant people but you setstem does not work .by the way i am a shareholder . i found the service in getting my phone to me the next day and the customer service was excellent they dealt with my connection problem straight away and sorted it out the . adviser today was v. good xxx are not as nice as they .were i 'm just a number the new ring back service is excellent .adviser was very helpful , a lot more than in the xxxphone shop also took the time to explain and helped with everything i needed . xxx made a mistake which they failed to rectify .the service provided was not fit for purpose .after being a xxx customer for quite some time i feel let down and disappointed by the poor customer service . because the service was good took bit too long - 40 mins i 'm not happy becoz my bill came with insurance charges i never agreed to .in my book that is stealing .i want my money back .once this contract runs out , i 'm not renewing it . ive taken my account 2 orange very helpful patient and understanding girl on help line .hope the final outcome is as good i was happy polite service made up for poor web experience .would liked to have been offered less expensive insurance option to replace that which i was cancelling .otherwise very positive experience . xxxs a joke sometimes .completely unhelpful .i would not recommend them to my worst enemy 2 your call center staff were very helpful with the way that my upgrade was handled together with a phone return find the service costly and really not very good coverage .will be changing supplier v soon unless im offered a really good deal i was happy with the service and the advisor however i asked for parental control to be lifted and it has n't so not happy with the outcome extremely kind and curteous customer advisers . generally good service by v'fone not resolved ... yet z i 'm having problems with network at moment but got my husbands phone sorted satisfied with the service i received the advisor tried to be very helpful but i am not sure that the problem is entirely resolved i have been trying get hold of my account manager all afternoon what i phoned about was sorted and the lady was polite 'english ' and very helpful that 's all we wo n't . was really satisfy with the service that i was given because i prefer xxx as it is better value for money as well as better poducts and service friendly helpful advice with a satisfactory outcome very helpful and cheerful ur staffs attitude stinks dint get any help am no better of thinking 9 very satisfied with the advisor . just very help full the woman was very help full but the price was bad service is good very helpful . i was only paying my bill call was very helpful , wo n't know until to-morrow if it has worked the man was very nice i would recomend your services to anyone thank u very much . i want to upgrade my phone .why is it so difficult ?iam happy to pay out old contract .iam bored with old phone and want nokia lumia 800 now !what can you do or do i have to change networks ? my issue has not been resolved they were easy and friendly and resolved the problem instantley i spoke to a member of your technical team who was very very rude and have in general had to ring you sereval times today and i still cannot email ,bbm or use the internet its is so frustrating and has made me very mad so that 's why dealt with and sorted peoblem straight away ! the girl on the phone ws quick helpful and polite i didnt understans but i would like free interent on my phone your call centre staff may be able to speak english but that does n't by itself make communication and them understanding my question or issue easy .very frustrating and no confidence what they told me is actually correct . the advisor did everything i asked was very polite and professional i never got put through to tech support , i still can not see the facebook icon , please call me if tou call me i will discuss 9 i would recomend xxx as i have been using them for the last 11years .10i was happy with my query being delt with quickly .10i was happy with the advisor . the advisor was very polite happy and helpful advisor was helpful adviser very polite , friendly but problem ca n't be solved by xxx , i have to try and sort issue myself good service content block & i am twenty two im stil waitin for settings ,although i was told it culd take upto 24 hours i no from past experience that i wil hav to call bak tomorrow ,n spend ano 25p,before i wil receive them . because i rang as my mom has a mobile on my account but they would n't let her speak without my permission thought i 'd sorted it so my mom rang again but they still would n't let her speak but my mom did say it could take up 2 24 hours ? ? ? hey stop fretting ! excellent service because most of your staff are not helpful at all thats of the low score . my first call to xxx today was the worst i 've ever had , person got everything wrong english was terrible , you were saved by the very professional standards of the 2nd operator that 's who warranted the high marks excellent customer service once again := ) its a professional and reliable company too much messing about to sort my problem out , bad service from first call , think it was abroad !!but good service from last enquiry i made . pleasant lady took time with a learner while i had help in being told the number to text to get my information , i felt the tone was impatient at first and i was told ` that 's what i 'm trying to tell you ` .it did improve and finally , she rang back to check but it took time .alsoi cannot go online for the bill , i had not known i was being charged for photo texts and i am annoyed if i want a paper bill , i am to be charged . i spoke to two advisers today iam baseing these ratings on the second gentleman i spoke to who was very helpful about my signal problems i could barely understand the first lady as the line was terrible and she told me the signal was fine in my area so i called back and spoke to the second man who answered my question and was very helpful . on the service i received excellent service as always !exactly what i wanted !very helpful adviser today i found the person i spoke to very helpful and very polite a lot different than a lot off xxx staff who ca n't speak english properly extremely polite ,helpful gentleman answerd my call and dealt with my enquiry .veryimpressed i would not recommend xxx for the following reasons ... foreign call centres , too many technical faults with the network , and poor network coverage in areas that xxx claim to have good reception . good friendly helpful service i would n't really recommended xxx to friends as the prices seem higher then some of my friends networks even with some of the price plans available , i was very satisfied with how long it took to resolve my problem as i was n't on the phone 2mins and my problem was sorted and i got my reply text as soon as i ended the call which was super quick .and i give the gentleman i spoke to top marks as he was very quick at dealing with my problem he was friendly spoken and polite quick simple and nice person who dealt with me . no i will keep that to myself extremelyhelpfuland ps very polite but could not fix the network problem pleasent and efficent he was very helpfull and sorted my problems out pleasant advisor and answered query swiftly to the point but still ask are there any query which reminded me there was .verbal bouque the girl that dealt with my call was very good and gave me the answers i needed satisfactory outcome ..polite helpful adviser because he was really good and did everything to help not like on friday when i phone up the lady puy the phone on me good speedy friendly straight forward service very very helpfull . my problem was not sorted prompt , efficient and end result good great service because the service was very good am happy using xxx .2which iv used 4 years.cheers the advisor was helpful but the reason i contacted u has not been resolved yet really nice , friendly , helpful , calm chap . 9 yes .the service i received was 1st class .my issue was quickly understood & the necessary actions needed to resolve it was carried out professionally , expeditiously & with humour coz i cudnt use the internet & its always better 2 speak 2 a person . my questions were answered clearly and promptly i 'm totally satisfied with xxx and the service received from the young man today it 's more the phone and updating i 'm not so happy about sam tried her best to answer my queries .she called me back & texted me all information to confirm . the lady i spoke to was extremely helpful and resolved my problem and queries as quickly as the computer would let her friendly member of uk call centre staff ... makes a huge difference ..... overseas call centers can never answer your queries they are abrupt in manner .... lots of empathy in your staff member .... well done for using uk staff .... keep it up you do n't help lady on phone was polite & helpful gave me info i asked 4 & added the extra 2 my package because i have always been on xxx .andalways get 100 % from xxx when u talk two the shaff ,and they are really nice two u on the phone iam a business customer rang up to adjust my plan and payments as i was out of contract all he want to do is sign me up again and not give me a competitive package .so i am looking else where 5 just a really pleasant guy who was very helpful .amd i could understand him which is often a prob when i call xxx he was very helpful .would have given a 10 but so annoyed that i was overcharged the advisor was lovely hence the 10 .i 've had numerous errors on my account which i thought were finally resolved to how find another has .occurred and now have to wait again to see when its going to he resolved .i was not impressed to he advised that i may have to call back myself if whomever does n't call to.update me . the issue could mot be resolved ! contacting from abroad , answered quickly and efficient friendly service just a very easy , concise conversation , little waiting time to get answers or get through to the relevant people very helpful good service , efficient clear explanation of options and changes requested . query handled quickly and efficiently no the call was handled exceptionally well , i was more than satisfied with the service i received which was friendly , professional and helpful . downgraded my price plan today .the lady went through all my bills to make sure i was going to get the best plan available .reduced my monthly bill by more than half .result .thankyou . i felt that i was a problem for the guy that delt with me .it seamed i was disturbing him need beter prices for turky because xxxphone is great and the woman what took my call i want to try take her on a date x the person i spoke to was helpful despite the circumstances advisor very helpful if box had been given for free i would of given a 10 the advisor was profisinal and helpfull xxx has very good network , good in answering costumer service calls , everything good simple , clear , straight forward and gave me a solution to my problem rang up 5 times and the problem is still not solved ! very helpful .all my queries were answered . because i asked for age control to be removed and i was told it would be removed within 30 mins and 6 hrs later still waiting the too of the range phone that i have is not performing to spec.even if i am forced to revert to an old handset i can not cut back the contract ie .disable data - i 'm therefore likely to be paying for features i ca n't use .lady was lovely and apologetic .i phones are just rubbish .i understand though that it 's not xxxs fault - but it 's still a waste of money . i got what i needed they were helpful because i havent got my settings no because i had a problem which was solved quickly and politely . the sevice was good the girl was patient , efficient and pleasant .i pod now working .job done the adviser stayed on the line while i tried my settings .he was very very patient . the person i was talkng to did not give me the impression that he understod my query .he could not give me the answer to my question .i informed him that that i will cancel the contract if i am charged more than the agreed amount for my contract renewal .he came across as vague and unable to assist me with my query . the ratings were given because we thought you were the best !fyi i know this was n't a question but it was still no .4 ! ! ! ! because there so good overcharged on the last 3! ! ! bills excellent problem solving skills the chap spoke loud and clear and was very polite and helpful my query was not resolved .told to go to the shop ! have already said - issue not resolved , not called back as promised .very frustrating . answered straight away , and managed to get straight to the point and solve the issue . the guy was quite helpful . just how i felt .the problem is still there and has not been resolved . yes .my problem was dealt with straight away and sorted right away as well . as i been a loyal customer to xxx for a number of years , i do n't feel as tho xxx feels the same way i was in a sticky situation with paying my bill and the member of staff was very helpful . very efficient operator .but need to check account to ensure original enquiry answered the advisor was very thorough and helpful q1- i gave 8 because xxx have never let me down , q2 - i gave 5 because i 'm waiting on a call and not entirely sure what 's going on , q3 - i gave 8 as the gentleman i spoke to was very sincere pleasant , friendly , intelligent call handler who did n't try to prolong the call , just dealt with my request . because i dont ever recieve any free stuff of u and i spend alot of money with xxx .i think sometimes if i should change my network provider and some of the people i speak to are rude ! the lady was lovely and very helpful : ) adviser was very happy and helpful and gave me advice that will prob save me money . as a customer i was very satisfied with the and advice that i was given thank you . friendly obliging attitude ! good service just took a while 22 minutes bad service from xxx because the lady couidint understand me and i had to get my husband to repeat what i was asking yes because yet again your service is rubbish .you ca n't invoice correctly and you ca n't even exchange a phone without messing it up . cus some are good and some ant : ) i lost twenty pounds worth of service credit in the compulsory change of price plan !twelve years of custom !looking for new provider ! what i wanted doing was n't solved as your app does not work , i find as a big company this should not happen . i need to solve a problem you help me what ? ? excellent attention and was given information that i had never received about international calling and could have saved me some money before now especialy being unemployed . to have fone turned back on salesperson had an understanding of our requirements and found what was required for our package . operator was v helpful n professional the service i have received from xxx has generally been good .my query has not yet been resolved.the outcome was n't what i 'd hoped for .however , the adviser was professional and pleasant .a resolution has been promised .so i shall wait and see ! no thanks what do u mean because i did .not have any difficulty the person i spoke to was very helpful q1 answer is because of the amount of times xxx have sent me e-mails saying my bill was due even though i had paid it the week before this happened several times and was even cut off once tho my bill had been paid .... q2 and q3 answers are because those were satisfactory : ) becos of the girl who took my call , her manner and helpfulness do n't know if phone will be better than last one . you have n't been very helpful call handled efficiently in a friendly manor well after giving good ratings last week for your service , i then had big problems with the phone not being sent out and lots more problems too , so i am not so happy with your service at the moment ! always helpful always aim to please and end call with a smile on my face i am ver angry and dissatified with xxx . great service i am very happy with xxx , been you 're client for round 8 years . had lost network .call handler was polite , pleasant and helped me resolve problem . because the problem was resolved straight away operator very friendly and polite .very patient .still waiting for the two texts to be sent to me . great , quick service at the end of my contract , new offer not good enough , just contacting tesco mobile now to use pac number for better offer . no. no, and i wo n't be taking part in any more surveys no please do n't bother me again **** didnt help at all talked a load off **** tbh it was handled very quick phone not working and told you ca n't do nothing for me . very helpfull in resolving my query and polite excellent service good customer service received because they could not fix it u send it of to b repeard and they **** it um didnt have to hang in the phone for too long the advisor i spoke 2 was very helpful and informative .she made me feel that as i was a valued customer . mark was very helpful . in the past everything had been overpriced and finally under-delivered ! ! very helpfull , easy to understand , friendly and polite . operative was helpful but the 15 minute timescale to lift internet restrictions on my account has not happened .even after nearly an hour . i placed an order today for an ipad 2 contract and gave a precise instruction for delivery .however xxx is delivering the ipad to a different address and despite i have contacted xxx i m being told to call again tomorrow as xxx cannot change the delivery address now .whats the point problem not yet resolved .ongoing !but the person was extremely pleasant and has put the issue to another team . very helpful and obliging . very helpful average service .shame it is n't good like this alan the time . i 've had a quality service for 28 years from you staff answered all requests quickly , were polite and helpful . i have been charged 122.87 when the people in xxx watford told me that they put a cap on my phone your team rang me , mislead me at best and tried to con me at worst .having been a xxxphone customer for many years i am appalled and am now considering leaving . he was very helpful and he talked me though what he was doing and my problem was solved now i am happy as can be thanks (y ) u keep charging me mre than u should and your advisers are rude an unhelpful i do n't understand what u mean i feel that trying to change contract after not liking a phone has been a little bit of hassle .i called and what i called for could not be delt with not from the operator stuart he was very helpful and gave me good information and promised me a call back but due to what the system would and would not allow ! i received a iphone 4 last week but on monday 13 th i set it all up and the headset was n't working properly as i couldnt hear from it on calls so after a chat with a technician who agreed that the ear speaker was n't working and needed replaced i got put through to a man who was quite unproffesional and did n't seem to be managing to put through my order for a replacement , after around thirty minutes he eventually said that i 'd get sent out a new iphone4 but when i qustioned about certain things regarding my phone to reset it so i could go back to my old phone he was not very helpful and did n't seem to have much knowledge of the way iphones work .after the call i received a txt to say replacement would be delivered and then i got a txt to say it 's delayed .i rang today to see where it us and the woman explained it was at dispatch and account was being checked and i should receive in 48 hours .i got the feeling that the hold up was due to the advisor who was n't managing to process the order for a replacement .hopefully i receive my handset soon so i can swap them and get the faulty one back to you and start over getting set up again as i need phone for work and i leave on monday 20 th for a week to go away to work . even though the person on the phone was nice she could do nothing to help me and neither could the manager i was left feeling upset and cheated by xxx i am always happy whit xxx fone and service x friendly maner great advise .understood what l was told .excellent service .thank you .o : ) i have had to take phone outside to get a signal in order to send you these bloody text msgs , useless signal despite you telling me that there is perfect coverage in this area , i demand a full refund of all payments on this contract .phone me to discuss please 0 i do n't want to waste any more time with u . call handlers are very good .xxx lose my markas they do not cut of the service once limit has been reached the agent was very helpful advisor very polite and helpful .just a bit fed up with having .so many hand sets !hope new phone works ok . i just think xxx are good not too much on hold , handled quickly and politely very helpfull was very pleased with everything . as i explained my call was not answered i waited 10 minutes only for the call to be dropped good advice , problem sorted . good service and ratifying the issue swiftly you answered my query well , but i learnt that you only entertain refunds after 3 days of no connectivity . . i would be with another provider if that was the case . . it was infuriating to have to go and find the person i was trying to contact , rather than being able to call them ! . why is your network coverage so poor i felt that an 8 for all reflects my overall view no the initial xxx person did what he could but couldnt help so transfered me to technical dep't , who was condisending and rude and still didnt help me just told me that my phone had a fault and needed to be returned for repair .i have since fixed the issue myself via nokia 's helpline because phil the guy who helped me was very polite and helpful and sorted out my problem in no time i rang to make a payment that i had missed so the query was resolved easily and then the lady i spoke to was incredibly polite , helpfully , articulate and friendly without being false or forced . i 'm still waiting for my internet to work , phone has n't had internet coverage since yesterday received excellent service . every question i asked was answered .thank u issue still not resolved despite 3 promises of callback from manager i will be closing all 7 accounts u r number 1 10 cos there problems wit the bills , charge for full min wen not used , woman on phone was very helpful everything went smoothly , helpful operator .forgot one point , about what is my pin..i forgot to ask again direct debit fail i 'm one happy customer who is very satisfied with the services i receive .i had an issue and i turn back to xxx as my service provider and you have delivered .thanks . your letter provided no detail and you refused to repair the phone the lady i spoke to was very friendly , helpful and seemed to be genuinely enjoying her job .the service she offered was great .thankyou ! the advisor was very helpful problems not resolved i have a phone that i can not call out on or receive calls ... it 's a business phone so costing me money every day ! !i wasted 2 hours in xxx store meadowhall today and over an hour on the phone still nothing sorted ! !last chap i spoke to was nice but , he could not really help ( not his fault ) i think it 's disgusting that i have a so called phone that does everything but ring in or out ! ! xxxcantfone might be a good new name ! !not happy at all my query was resolved in a good manner and i paid my bill ...no problems .lower ratings are because xxx as a company should treat loyal customers better and be more considerate . because that 's what i think questions answered satisfactorily problem still not resolved . iv been unable to recieve picture messages ,and have rang xxx on 3 occasions recently twice i was told id be sent settings ,which i never got ,and yesterday i was told id be sent an email with manual settings ,which i also didnt recieve ,i have been with xxx for years ,and up untill recently was very sattisfied . customer service poor unresponsive , signal after all these years of promises still poor hit and miss very poor service very poor company cannot wait for contracts to finish . i called to get my price plan lowered and to change to something that suited my needs , he was very helpful and fulfilled what i asked for well u asked for rating nd i gave honest answer and i was satisfied wiv ur advisers help the first person i spoke to was unhelpfull and did not want to know as soob as i said i was unhappy i was transfered with no chance to object and put on hold for 4mins and when answered was the wrong department .the lady was very apologetic and i was transferred to a very helpfull man in tge correct department .my problem has now been resolved and i am happy with the outcome of the service i received today , thankyou . xxx is simply a good mobile provider the gentleman answered the call quickly and was very polite .he advised me 2 call back if i had any further questions . very good service and very helpful no i was trying to find out when my dd is going to be taken from my account as i had to cancel and re-set up this last year due to a fault of xxx in oct. the dd was not set up properly the first time and as a result i was cut off twice .the advisor was n't even able to tell me when my bill is going to be taken this month .i am very disappointed . 10 apart from the first advisor transferring me to payt the issue was dealt with quickly and efficiently rang up so many times with same .problemnever dealt with unacceptable just good all round today you were very helpful and as its not over you also have given me the option to come back to u if it is not sorted ur good . excellent and efficient service a problem resolved with speed and accuracy !although i hasten to add it was the person named chris who was the star and not the first guy who gave inaccurate info and left me waiting fot a text which never materialised !more staff like chris please :-) takes ages to get through .dealwith people abroad that dont speak very good english .onephone call lasted 17minutes and still did not resolve my problem .ihave had a very poor service and still have a faulty phone .ivebeen told i now have to travel 15 miles to a xxx phone to get help .iwill not renew my contract .i am very unhappy with the service .iam a good paying customer and deserve alot better service . the call handler was very good but i still think i have an issue . had to make too many calls because constantly given incorrect information .travelled nearly 50 miles to be then told i was given wrong information again .now had no phone for a week and still not working . i 'm neither satisfied or dissatisfied because my request hasnt been answered yet phone call was answered quickly and jenny , the lady who i spoke to dealt with my call efficently and i was pleased with the outcome .thanks for the excellent customer service . very lovely lady made me smile first class team a simple request was made 4 months ago , and is as yet unresolved , i have tried around 12 times to send a message by your website and have been told on every occasion that the service was unavailable good service my call was answered quickly and the advisor delt with my request quickly . was not pleased with your staff dealing with my complaint the agent was very polite an sorted problem immediately unlike the numpty earlier today overseas based 9 friendly , helpful but the system was running a bit slow so took 10 minutes when i thought it would take 5 max . i thought the lady helped really well and sorted out my problem the adviser who attended me was very nice and she solved my problem fast and efficiently . well , your insurance is massively overpriced and when i did claim it took two weeks plus to get me a new phone , countless complaint calls , numerous broken promises failure to reply to written complaints and poor compensation for loss of earnings .for the price i paid for the insurance i expected far better !however , xxx 's coverage and service beyond that is by far the best in the country and the gentleman i spoke to today was most helpful and sympathetic .my call was answered quickly and without aggravation !is that the kind of answer you 're looking for ? the lady i spoke to was easy to understand and very helpfull call was easy and the man i spoke to was a legend 0 excellent service from your adviser & very helpful see notes on account , listen to calls . the man i spoke to explained everything was very polite , had a good sense of humour very pleasant phone manor rude , unhelpful , arrogant and patronising .i will be changing my contract after having been a customer for years and writing a formal complaint my query was dealt with promptly problem solved no you did not have time to do deal for me your your staff are not helpful you dont seem to wont to keep your customers i swapped from o 2 to xxx phone my contract will be up december you phone reception is rubbish i will be moving my contact the service i have received from xxx has been appalling to say the least .my account has been messed up ever since my contract started .customer services have not been helpful at all and one senior manager swore at me .which is a shame for such a big brand .the only person i can speak highly of is carol in the collections department .she was understanding and willing to help .out of all the people i have spoken to she is the only one i can say is a true credit to the brand . because your good because my cousins work for xxx ireland and my family use xxx ireland . advisor was friendly and helpful but did n't get the answer i wanted . the operator was nice and helpful but like more of your services now i have to go online .that 's not always helpful when you need information right away . problem still not solved fast efficient service .the advisor deserves credit for this . the adviser i spoke too was very polite and helpful always let me know what he was doing for myself all very good indeed except the advisers ask too many security questions , given that i have entered the pin and therefore passed security .if it 's good enough for cash points then it ought to be good enough for xxx . your company r nothing but a bunch of crooks because xxx are a good company they provide good services and the people whoyou talk toif you ring up are nice and not rude advisor was fantastic and really friendly and professional i feel it was n't great .adviser was nice polite .personnel touch missing from customer service .this text reply for example why i have to text you when if a real person could called me .that would be so much better .texting so un professional very poor ! ! ! come on xxxphone stay at top of your game ! ! ! ! ! ! ! the gent who handled my most recent call at 1830 was excellent and apologised for the terrible service from 2 females i spoke to at 8am this morn .he says the second female charged me again without my permission .however despite 3 phonecalls today my phone still has no internet connection and i havent received any txt msgs about updating my settings as promised .:@ every thing what i asked your member of staff he helped out and sorted i feel now im being harrassed all over again with these texts from xxxphone had to call three times , on hold a long time on last two , first one reset wrong account , second one had no idea , and third one never sent password or reset account nice polite and quick to answer , but there was still a mistake on my file 7 reasonably satisfied but find the technology had 2 follow i wanted to upgrade , very negative was told i could not until august even though i was willing to pay , but was not given the opportunity , when i finally said ok , i would look elswhere , i was told ok without any thought that i have been a customer since about 1992 .i work in hospitality and we are trained to keep our loyal customers happy , i felt your customer care was certainly lacking and i will certainly be looking to go elsewhere . i thought the lady was very helpful its just a pity she could n't help me with the problem she tried very hard 3)advisor very helpful , 2)most queries solved1 )always issues with web site would never recomment xxx as it is the worst network iv ever been with for value and moneywise 10 no comment problem not solved , after 5 calls . the adviser was very helpful , resolved my problem quickly and perfectly .he was able to offer me advise for the future and assure me the same thing would n't happen again .a very satisfied customer . my problem has not been solved despit nice costumers service because the advisor dealing with my insurance claim told me that my sim card had not been in my blackberry when it clearly had and now i 'm going to have 2 pay i bill 4 a phone i do n't even have ...that was insured ... conning **** the guy was efficient and polite and answered all my questions accidentally went over the internet data limit , but was not informed by text as it 's automated and 'cannot be guaranteed ' .this is not very professional . dongle still not working properly and was put on hold and ignored very polite , very easy to talk to and willingness to help i was dealt with very quicky and was very happy with the outcome of my call un happy with how my problem was dealt with .been with vodfone for a long time and when bill is slightly late made to feel guilty and not helpful what so ever . i would not recommend xxx , purely due to the poor quality of services from xxx store when dealing with my requests as it took 4 visits for my request to be dealt with !my query tonight was resolved quickly and the adviser was helpful and resolved my problem straight away !this should have been done the first time when i purchased the handset and contract ! my query was sorted this time quickly last week i had to spend an hour on phone and it still was not sorted again some of your staff are great some needs to.do better . the advisor i spoke to was very helpful it is just a shame that she is probably the 7th person i have had to speak to in order to solve my problem . query not resolved . the adviser was helpful and told me what l needed to know the no trouble helpful staff were excellent .the tariffs are also very good and will save me considerably .thank you called as had been charged for picture messages which did not go through as phone broke last week .charges recredited .excellent friendly and efficient service . good service courteous knowledgeable representative , excellent value and service good service as always no i have been charged for data roaming while abroad , it was turned off on the handset the entire time and the advisor blamed me , could not take the charges off and kept me on hold for so long it took over half an hour to achieve absolutely nothing .i want my money and my time back ! 0 there was a problem with the computer and needed to be transferred to another agent but both people dealing with my call were very helpful . i am logging a complaint for the very useless service , lack of consistency with your advisors and that you keep providing me with faulty phones good answers but did n't get answer i wanted my problem was not solved i am happy with the network and the service they have given me 10 the service i received was very good ,helpful too . v pleasant and sorted my request in a timely and professional manner the lady was very helpful understanding & patient good straight forward response and quick service . good service i 've been a customer with xxx for over 15 years and it seems noone really cares if i leave and go with another provider .i 've been enquiring as to what my options are as my contract will soon be ending and noone has seemed very helpful instore and on the phone .my husband is with 3 and he is very happy with his price plan , the phone and the service he receives from 3 maybe it is time for me to look elsewhere :( polite helpful service . my query got solved on phone call advisor was vgood unhappy with xxxphone call me if you wish to discuss because there was someone on the end of the phone who i could understand and get the problem sorted with the minimum of hassle . did n't resolve my quiery not helpful or did n't explain the operator did n't just deal with our initial problem ,he helped fully with all our enquiries . i 've made at least 6 calls today and i still have little service on this network .i can only use the facilities and the phone when i 'm not at home ! !i 'm paying a lot of money for something i can only use when away from home i 'm not happy xxx ! ! ! ! the person was speaking clearly and with very friendly manner giving me requested information firstly i feel that it can be hard to understand the xxx workers , secondly i was very impressed with how fast my phone was working again , it was as soon as i had got off the phone with the worker , i think the service was very good and am pleased to be with xxx . good service good reception pleased with discounts .would like some of the jargon taken out of the conversations i was extremely happy with the result of the call .i got my question answered by a friendly and considerate customer service person . the advisor was very helpful i think that my service tonight was very good and quick .thank you stated the problem adviser suggested why this could have happened and resolved the problem promptly 10 very helpful from start to finish query remains unsorted we have to wait until friday .not good enough . the question was solved quicky and she was very friendly good service xxx is god good guy , very helpful .but i 'm not happy with xxx 's overall network service .think i may change networks when contract expires.jason mchugh . just filled in email survey good service good , useful and direct service .questions answered appropriately . xxx have bn good to me over thhe yrs no no help about signal apart from in my house which is useless .paying a contract and not able to use my phone .could not offer me a rebate .would love to cancel my contract with xxx as i 'm wasting money because i am happy with the service and staff r all more then happy 2 help , n give the best advice . service was quick , efficient , easy to follow and person answering my call was friendly and polite . i could not fault your customer service because they are always pleasant and helpful but i would never recommend xxx to anyone after the way i have been treated after 15 years of loyal custom ! no good service and knowledge of tarrif because i was assisted very quickly and efficiently . well ,there was good communication and the the service was really good and the people i talked to were very polite and understanding . because my problems with the communication between me and partner were not resolved and this is a major issue as my job involves working away so is vital and essential to my relationship . she did everything she could do for me and told me how to get it fixes because your xxx staff was realy helpfull . . firstly not a fan of text and made three calls the first was very good this call was made from my car appox16;00hours the later calls they could not find my accountthe phone is really not working the time date keeps going to jan 1970 and i need it as an alarm for themorning plus the battery is not holding the charge this being the first reason for my first call i hope this is clear and fair for my response thankskieron step by step instructions very helpful and straight to the point .saves time and frustration .excellent ! ! very polite very thorough very quick very understanding it was nice to talk to someone that was nice to me !i have been trying to get my money back since december .i have only been told tonight by a very helpful gentleman tonight that 191 that i have been phoning since december cannot actually help me .the man at lunch was so rude i was ashamed to work for xxx if that 's the service customers get ! no now leave me alone . 5 i have had 4 calls with customer service over 5 days to set up blackberry services and have made no progress in getting this service . good service it been a great improvement in your customer care over the last few times that i have called it great to be with xxx your advisor told me my sim was old and would probably not work my phone properly ,i think you should of sent me a new sim with the phone as i have been paying for a service i cant use for quite a few months ! i got results everything was fixed in the end . i requested to speak with a supervisor 2 discus not being happy with my bill charges for going over the allocated time scale .35p a min is outrageous as i am a long standing customer .most other companies do not have these high charges especially on long term contracts .i was told there are no supervisors available . excellent customer service as always no my daughters had nothing but trouble with her bb an then i phoned up to put contract in her name because of high bills but did n't get told about 30 days policy thing an more money came out of my bank when u could took it out hers because you already took money last month so wot was the problem ! !i am counting pennies at the moment an thats all i needed was more money coming out my bank acc . outstanding customer service 9 i find xxxphone good on most occasions of phoning and the lady that dealt with me tonight was very polite , friendly and nothing was to much trouble for her , good customer service tonight thank you . the overall speed of service and advise was very good . extremely helpful 7 10 because the adviser was very polite and sorted everything out quickly . poor service from xxx .should worry abt customers not money .will be leaving and return to orange . your very helpful ,and i 'm very satisfied with xxx ,you ca n't ask for better . spoke 2 john an machine would not work to pay bill tried to ring back waited 30 mins to be told u were closed issues not addressed though politely i was told there was nothing at all that i or they could do ?i do not consider this a satisfactory response i advised i would take my custom elsewhere .i felt that there was ignored as irrelevant information different from what i was previously told regards how the contract capping system works . cause i was happy with the call x because the girl who i dealt with was very nice on the phone and she dealt with everything i needed in an instant...very professional prompt answers very good people because the phone was cut off , nothing sorted no one bothered to call me back so not happy xxx are just the best , my problem was solved to my satisfaction very quickly .i am naturally loyal to products i use and good service is critical to maintaining that loyalty .however my concern was that the additional charges found their way onto my bill in the first place .also why when i went into the shop today did they not check how long i 'd been charged and offer to credit it back .it would have saved me from having to ring you to resolve the matter .cheers hope my comments help because the person was very nice and professional .and apologised for computers running slow . because i think xxxphone is a great network and service friendly , informative and patient :-) did n't want to listen nobody knows what is going on & what the other person says & is doing , also everything is so complicated xxxx its was handled quickly and efficiently with a friendly manner problem still not resolved after several calls and everyone i spoke to gave me a different answer .the contract was sold to me on an agreement which has not been met and i am still trying to get xxx to meet what was agreed upon when i signed up with the deal .please contact me so that i can get this resolved . no the customer service lady was excellent very patient and was very knowledgeable but most of all was very friendly and a pleasure to speak with she sorted quiet a few issues for me automated payment .system is very temperamental unable to give reason for bills being so high told to go into xxx shop , it was the shop that told us to phone customer service my bbm still is n't working , i still ca n't get my emails , i have a blackberry phone and can not use it what its designed for and i 'm still paying for my blackberry service very helpful you close to early your staff are abrupt and your network gets worse by the day please tell me what you are going to do about this ? did n't get the answer i wanted !can get more from other companies ! agent was excellent but the dept i needed were closed .they finish at 8 so i will have to ring back the advisor was friendly and efficient and i was n't on hold long on this occasion but this is the 4th time i have phoned with the same query and it is still not resolved .the adviser did suggest this may be a technical fault and to phone back tomorrow .why did n't someone suggest this this earlier ? ? ? staff really helpful : ) as they where really helpful and sorted my problem really quickley : ) appalling unsatisfactory service & my husband changing his phone to t mobile . becuse yu to good well the two answers of 10 were because customer service is always very helpful&polite but the 8 was because as much as i would recomend xxx to other people .i think the that the vast majority of the population are vry well informed about the offers&services available to them from the mobile fone networks ,but from my own experience i know of at least 12 people who were xxx customers but when you replaced bonus bank with freebee 's which really worked for a lot of people because they could save a reachable level of points towards call credit and or a new fone they then moved to orange no help the reason 4 my rating is due to the fact that that was the rating i felt was appropriate . your customer services are now shut !why are they not 2 4 hours ?i got xxx simm card topped it up but cant get internet settings please help im changing to 02 because they have more to offer , the lady was rude and ignorant i am not a happy custemer i wanted to know why my mother , who is in hospital after a major operation , has had no signal all day on her mobile .i was told that the call centre was closed as it was after 8pm and nothing could be done till 8am .this is disgusting-someone should be available . thought that the service was 24 hours but found out that it now closes the person on the phone was fine i was upset because i was not told by xxx that there service had changed the person i spoke to dealt with my problem very well . zoe was good the tech team ayman just cut me off mid flow through the query i was told he went home - my query is still not resolved .i suggest you check the chat thread - that is not good service at all - if you are dealing with something you finish it regardless of the time .i was on chat for over 2 hours ! ! ! please no more texts without looking at your call /chat log the advisor was very efficient and listened well , usually when calling customer service i have excellent service good service polite and pleasant and help full what is my reward 4 this cant buy credit-account on hold god knows why- sick of trying to get issue resolved-no escalation procedure in place ( n ) very happy why ?they are self explanatory !you devised the scale .the young lady was very helpful when we had been upset and her helpful tone and assistance resolved an annoying situation in five minutes flat .excellent ! phone is stolen , no resolution .therefore i am not in the best ofs moods . i rang because i was unable to top up using my bank card .no reasons were found , but the problem remains unresolved . they could n't help me i do n't think i spoke to one i will do if u can phone me back pleases because my problem is n't sorted . you 're taking the **** now ! the advisor i spoke to was very helpful and i think he did all he could .his english was bit hard to understand and had to get him to slow down now and again but thats another matter !i 'm pretty satisfied it was resolved but felt the sim card should really have been delivered by courier , not by royal mail , from which i might not receive it for few days yet !it was xxxs fault so felt this should have happened .and maybe some recompense should have been offered to me aswell , for the inconvenience .but i probably would still recommend xxx to other people , customer services always been pretty good to me . i have been wiv u guys for 11 years and have no problems wiv u and i have recommend my family who are also on xxx .i like thankyou for all you freebeies many thanks take hope u all have a fab day ; ) because xxx are **** and they did n't solve my problem they also said ' oh take it to a xxx store ' which proves my point > :o my problem was solved and was solved rather quickly , i am very pleased with the service . because i love you just good efficient service from both the chaps that dealt with me ive had nothing but problems with this contract since ive had it !look at the notes on my account !its realy pissing me off !sort it out ! problem still outstanding relating to bes. amazing speed and accuracy . just happy with the way i was dealt with i was dealt with quickly and efficiently very pleasant lady very informatiue and helpful thank you very much . cos xxx is good but you could make some improvements i am so disappointed with the lack of customer services within xxx .i have 5 contracts with you , all of which i am cancelling and i am moving my business over to orange .i am disgusted with the way i have been treated by xxx i just think its great we have had our account hacked and fraudulent orders and no one seems to care or can be bothered to do anything about it .it is so frustrating i have always been very pleased with our account manger adam walker regards to responding too any issues which arise on our account the first person that helped me was superb .yet when i contacted you again with the same problem i got no solution and was left 3hrs without credit .no explanation was given , very little courtesy and i was left feeling that i had offended someone for asking for help .sorry for being so blunt . it was a polite and friendly service and i was told how 2 remedy my problem it just couldnt be done at the time i called or by the department i spoke to . unable to supply a time when problem would be rectified .no offer to find out and call back the original calls were nightmares and the last lady shayma resolved the problem and was a pleasure to deal with in 2nd line tech . insurance ca n't tell what phone vod sold me , so cannot yet complete the claim . i have lost all my contacts and have no way of getting them back .everything was wiped last night , disgraceful . give me a call and i will i needed to update my sim card and you were very helpful in telling me how to do this the service is an absolute must in emergencies as my sim card frequently has problems accepting credit , why ? - i 've no idea .the lady i spoke to answered my queries in a tone that suggested that i should 've known what 's happening .other than that , it 's essential .by the way , are these txt free ? ! quick efficient n helpful service wwell i thought i would be completely honest with u and u caaan make improvements or summaat **** i have no idea to what it relates no i could not achieve my aim of activating and linking my new payg swipe card ! ! that is still the state of affairs at this very moment.hopeless ! ! quick and effective responses . the advisor was friendly and very helpful she help deal with my problem quickly and helped me a lot . prompt answering of my call .prompt transfer to an operator .whilst my enquiry could not be dealt with immediately he told me how to achieve my requirements later on .followed his instructions and my requirements were satisfied .both operators i dealt with were pleasant and efficient . overall the service was very good - but i had to call twice to get the issue fully resolved both advisors i spoke to were friendly , polite and dealt with me promptly and eficiently see above i called and customer service was closed , a lovely lady told me to call after 8am , my phone had been unable to make or receive calls or txt all day .my bb was down too .when i called they were lovely but noone could help .its all come on now but i was cross as i missed out on business that day . i waited 24 hours for micro sim activation and when i phoned to chase i found that it had n't been done yes .all my enquires were handled very well was told that as my sim card was 4 years old that was the problem and to get a replacement , when in fact reseating it cured my no service fault . i sent an email request to replace a faulty phone 8feb12 .i had to call today due to no reply and because i do n't carry dead phones around i was unable to give imei number .vf sent them why no record ?i am extremely unhappy with onenet service to date ! my queries were answered quickly & politely it took 3 calls to resolve a small technical problem .i rang for `technical` .the first general assistant tried to help , and failed .the second call asked for help , 2nd operative had a bash and concluded my phone needed replacing .told him if that was the case you can keep your contract ( after 18 years ) .he was n't bothered .3rd person actually fixed it with a simple solution .xxx-stop putting untrained staff on your front line to have a go at fixing problems .it 's like being met by a teenage carer at a+e who really wants to fix the worlds problems but does n't have a clue when what you really need is someone with a bit more of a clue about your serious chest pain .not impressed .customer service repeatedly well below customer expectations .i happen to be in the uk when this email failure occurred , what do i do to resolve it from china ?do n't try to answer , you 'll be wrong . you are always so helpful .x . the adviser was polite and helpful and what he suggested for me to do on my phone , did completely resolve the problem .thanks again . i think xxx is a great network problem is the fault of xxx not computer my end causing lots of issues due to serious nature of the job and the risks we can encounter . the situation was resolved quickly and very professionally x i was given wrong info and sent to a xxx store which was n't needed wasting my time and money generally pleased with service provided pleased with attitude and service cos xxx let me down big time an as soon as i can im out blackberry services still not working the sales assistent was very nice and helpful .. i really appreciated her help and quick response to replacing my new handset 3 i was stressed over my phone bill .but your operator explained clearly and also offered me a better deal .was also very polite i am totally fed up with xxx phone .10 years i have been loyal customer , the service is terrible . nicole was very helpful .she only staff that has helped the best good customer service because xxx the best bin with them a long time if i had a prob they sorted was not the phone was home internet great service good clear service xxx = hassle .nothing but trouble i gave the ratings i did as the guys in the shop and operater on the phone today where very friendly and helpful . great solved my problem because u sorted out my problem to my satisfaction . i am very happy with xxxphone customer service have always been helpful and efficient and answered any queries i may have . very helpfull .polite . and fair . what do you mean exactly ? the customer service person was very efficient and the call was quick and too the point !thank you ! good and professional customer service agent 10 the person who i spoke to was very helpful advisor referred me to manufacturer but my contract is with you and you should be rectifying it third time i had to phone about the same thing . i wish to terminate my contract after 2o + years but was not offered an alternative not even pay as u go not much for my loyalty i have been with xxx for over 8 years and when ever i have needed any help the customer service team have always helped me as much as they can . your staff requires enormous training ! ! !by speaking with three different people he was very helpful .and answered all questions clearly and quickly . he was a very polite helpful young man and seemed like he genuinely cared about me as a xxx customer no the advisor was very helpful explaining everything i asked also i have been with xxx for years and never had any problems and hope to continue with u for many years to come thank u give me break contacted you twice thus far and been assured that problem would be rectified quickly ?first contact 48 hours ago and still no satisfaction with my internet or picture messaging ? very satisfied with the way it was dealt with 8 please ing me and i will explain helpful and friendly service i have explained the reasons alongside the ratings .this morning my issue would have got resolved if i had all the info.last night i was speaking to someone just before 8pm and instead of trying to resolve the problem they disconnected me .suffice it to say i was not pleased .so your helpdesk last night was not very helpful . think the service was very good the last chap i spoke to and mark prior to him have been so helpful in sorting out my problem transfering phone numbers i just did ,go away as your company misleads people who do not understand english very well and some of your customer care staff are extremley rude as soon as my contract finishes which happens to be three in total i will be seeking another company . chap was friendly helpful and willing to assist nothing was too much trouble thank you i have had problems with my internet .unresolved . advisor was very helpful , courteous and professional . insurance claim was handled quickly , effectively and pleasantly . 10 as this matter is still not right i would stay with you but i have not bean able to use my phone so i am goin to have to ghange to a provider that will help me because my enquiry was dealt with perfectly .thank you . if your really that bothered call me at some point it will take to long to type out on upgrading i was asked what phone i was upgrading from .your assistant shd have known that my blackberry sim wo n't fit an iphone .so i have a delay having received my iphone waiting for a new sim .we also talked about trading the blackberry in , but she failed to send the envelope to send it to u woman was pleasant snd helpful .do n't send more questions . excellent service an advice from advisor x because i carnt fault xxx nice people who are very understanding but unable to help me :'( every time i call i get contradictory information no polite efficient staff i felt my query was dealt with . very poor customer service as always from xxx .i am simply waiting for my contract to expire , then just like baa and many others i shall move to a better supplier . first off all recieved txt saying phone would be here fri 10th feb took a day off work to stsy in for my new phone lost a days pay .did not arrive till mon the 13th very dissapointed in being told i would recieve the phone on the fri answer to the questions exemplary communications .clear and simple . not happy with the phone ! the operator was polite cheerful and dealt with my query promley service was first rate the agent handling my call dealt with the issue but was not paticularly helpfull when i asked a question or friendly . natalie was gr8 the service was very good and my call was answered quickly . very helpfull just good service ! question answered clearly . i did n't get the clear answers on my questions , and i 've been redirected to wrong departments few times .i believe i just waisted my time . situation was n't resolved . generally a v good service , no complaints .thanks i have 5 phones on a business contract .with one particular phone i have had nothing but problems .finally xxx agreed to repair it .it came back and worked for a week before breaking down again .customer services told me to take it to a xxx shop to be repaired .im not willing to do this again .i just feel im going round in circles the person i spoke ,she was professional ,helpful , friendly ,quickly deal with my enquiries . i spoke to 3 different people and the problem was not fixed . good & quick service you said 3 questions not 4 so no! the reason for my call was i had no clue how the rectify the problem i had with my phone .many thanks for your help the reason is , i am very satisfied with 1 & 3 and i suspect that very nice call centre girl , polite and helpful , quick and clear response .cheers my query was quite basic and despite explaining what i 'm after a few times , the operator did n't seem to get it and seemed reluctant to try too many automatic options/press button etc b4 u get to human cheaper price plan offered when upgrading blackberries - very easy and friendly . the automatic voice took all information asked , press1 to confirm , no deal , after many tries my credit card was locked out , evan using 191 twice the problem persisted .posted in the end , automatic voice not helpful when there is a problem . rep was pleasent and efficient advisor was extremely helpful and friendly .took me through the options i had and what would work out best for me .great advisor :-) good service it was a good phone consultation i found your advisor very helpful and friendly and his advice got my phone working again i still think there could be improvements but no one perfect so for now i 'm always satisfied ... outstanding issue xxx rubbish rude should of stayed with orange ! sorted everything i needed .sent a form to deal with another change to my contract .assistant explained everything well and to my satisfaction . because we achieved exactly what was required .the rep who i spoke to was excellent .very patient and informative . no awesome service cos i went over my bill and you were able to give me and advice and tell me what aspects of my pay plan i went over because xxx has good customer service the 1st . & 2nd .enabled me to get to the point only to be informed that it was now out of hours .surely this could have been the 1st .message . self explanatory very polite and very fast with dealing with my problem .thank you am a very happy customer the service i recieved from a member of ur staff thank you i still do not have the upgrade that i signed up for as you sent it to the wrong address could n't log in to my account online certainly .it would be easier is someone called me to discuss .i shall be available on this number today . my problem was dealt with quickly .the operator was pollite . well , xxx appears to have overcharged me for txts , and the chap i spoke to , although helpful , had to pass the matter on to someone else who will now recalculate my bill and resolve my complaint ...perhaps ...and come back to me ...perhaps .it would have been better if your billing computer could be trusted , and if my complaint could have been resolved when i called , instead of being deferred . i was pleased with the way carl handled my query , but concerned that i am now going to have to make a further journey to the livingston store to resolve one final matter . excellent customer service and efficient every time i call disgraceful attitude of advisor i spoke to . too much of the same process every month . good rating , as the help i got was very helpfull lack of will to help , i a , stuck with a wothless phone , even though i ave told you a million ti ,es tht this does not work for me .you do n't take your customers seriously , it really annoying when this happens . keeps u happy .not 2 high not 2 low customer advisor did not listened to my concerns at all , and turned the call into something else , he was answering questions i did not asked and finally he seemed to forget why request at the end because this is how i feel problem persists .no timeline for when it will be resolved polite people , that knew what they were talking about , despite my ignorance on the workings of mobile phones , and did not try and force a sale i was happy with how my call was resolved & darryl who i spoke to was very nice & helpful .although was not happy initially , before the call - that i had to make calls on my holiday to get data roaming added to my sons a/c when it should already have been added .and then i got additional costs for making the calls to sort it out !& additional roaming / internet charges but was happy how it was resolved !thanks the advisor was friendly and tried everything possible that she could do to resolve the issue i am having with xxx network . have experienced good customer service cos you where helpful today and you do alot of great deals on xxxphone . my problem was immediately identified ( i thought i would have to talk to lots of people before finally speaking to someone who could diagnose the problem ) and a solution provided by a knowledgable person within minutes .exceeded my expectations .i did n't give 10s because i had to go through several menu options on the phone system . attitude of advisor , customer service skills and knowledge were poor , kept interupting , knew it all service was excellent no network coverage all day yesterday plus bad customer service good friendly manner , thank you very good service because i cancelled direct debit so i did n't get charged and xxx took it and sent me overdrawn an due to get charged after i cancelled it ! ricky and tina were very helpful in explaining the bill structure .i think most of the problem was due to my inexperience . no very helpful operator .very good telephone manner . helped me with everything i needed i was told after 18 months i could upgrade now i 'm told i ca n't .i have had a phone that has n't worked properly for 5 months now got to keep it for another 3.no thanks i will go somewhere else when this contract ends i will take all my other phones too . was n't happy with the service .my phone has not worked properly since i got it and its not gettin sorted the callto xxx should not have been necessary , but the agent dealt with the matter professionally and ws very helpful had alot of problems with xxx rrcently , signal poor , big bills n unhelfull staff instore it took me 2 phone calls and about 1hour holding the line to get something simple resolved . the staff listened to our problem , found a solution and were really helpful and pleasant and are a credit to vodka phone spoke to a very helpful and friendly person who sorted out my problem immediately . contact with your advisers is only when i 'm making a payment ,no contact on how to improve my account or make savings .xx the member of staff that dealt with my enquiry was very polite , very efficient and sorted out a problem that several other members of staff should of done but did n't .when i called i was an unhappy customer and by the time i put the phone down you had a happy , satisfied customer , which is why i am happy to take time to leave feedback .also i work in customer services myself and far too many times people filter negative info back , sometimes it is nice to hear the good aswell as the bad .many thanks to your member of staff that dealt with my situation today . i am very happy with the xxx service as a whole .however i would of liked an upgrade earlier than my upgrade date .thanks yes please give me a call very helpful the person took the time to understand the issue , researched the history , offered solutions and followed through and was pleasant to deal with . because the lady i spoke to was very helpful . all went well and i switched to a better tariff for international calls . she was friendly and helpful you are **** .in addition to a crappy blackberry , i have asked four times for a monthly hard copy bill yet you are taking my bloody money every month and i still don't have bills for nov , dec , and jan.morons !and now you have sent a download which has completely wiped my contactsa list .you could n't find your arse with both hands and a map . 0 good service overall , automated phone system painfully long , friendly personal service when available did not answer my questions still left with out a answer he didnt know how to ask questions and he thought i was n't the person allowed for that account when in fact i am . my problems with the 3g net work r still unresolved because you asked for them 10s very helpful 8 waiting for callback to solve my problem because i was happy with the sevice very satisfied i needed a bit of time 2 pay my bil it woz sorted no fuss 0 i was ringing to activate my micro sim card , and this was done without any hassle , and best of all only spoke to one person ! ! see previous messages first person in spoke to today was terrible .second with scottish accent was polite helpful informative and knowledgable , emphasised with my situation and presented a reasonable resolution promptly . not happy with xxx my signal is always down everywhere i go .wasnt told my internet allowance went a couple of months ago when my mins went up resultin in goin way over and bein late with bills .customer services was good and was helpful but still not completely satisfied as still stuck with a phone that always cuts out and signal always goin down . i found that the customer service was unhelpful & unfriendly as it took 3 attempts 2 get things done that i had been waiting for more than a week xxx are not worried about their customers only about how much profit they are making team member i spoke to was very nice .but the blackberry server is still down and so my problem was not resolved and the only solution given was to reboot phone every couple of hrs and hope for the best .this has not proven successful yet . no help with problem customer service is simply the best x customer service was great and the problem sorted with a clear explanation of why the problem came about . i have always found staff at xxx very helpful , polite & understanding so they should receive the merit . no the staff are very helpful and speak to you nice and deal with any problems you have as quickly as possible to busy no as not informed by trafford centre when my phone was ready .spoke finally to danny in warrington who is worth 10 out of 10 i giv a 0 coz they were supost t send me a txt t restart my internet n they havent xxxphone are awesome pleasant understandable reasonably quick . very good service good service they was helpful initially i appeared to have been mislead but thls now corrected my problem was not sorted out , had to call in again to see it it gets sorted . flat out liars anything to get a sale so its time to get in touch with courts very happy withservice given i think i have explained enough xxx ... thank you . advice from april 2011 and sept not carried out .given new advice on transfer of ownership which could have been given out in april .still not sorted out and told to fax documents .very poor information given and on phone over an hour , compensation ? good pepole to work with being passed from dept to dept not resolving an ongoing problem with my present phone .id like to request the relevant forms to end my contract with yourselves please all good apart from time to connect xxx are evil : ) plesant staff no the gentleman who help me was extremely helpful , explained everything very clearly and saved me some money !a very nice man ! problem solved but it could have felt less like it was my fault good service because you could n't sort out my problem on the phone , l 've got to go to the shop .hopefully they can help me . the young girl i spoke to was pleasant and helpful . professional and speedy . xxx has been a reliable provider for me and my query was resolved quickly and the advisor was helpful and polite no i had an emergency problem with my handset that was dealt with efficiently and with great care .my phone was fixed with on line help from your technical team and i am very pleased ! a very easy experience . phone answered straight away , english person on the phone , unable to actually solve the technical problem ( personal hotspot not working ) able to answer all account queries and questions , extremely helpful good service not happy the early upgrade allowance has been changed without notice very helpful adviser .showed empathy and patience .did n't rush me .thorough in work he did .first score was lower due to xxx billing system allways helpfull and lisen to ur problem too long to text , call me if you want to know it all went well because no signal at home been with u 4 a while now & problems have been resolved very quickly . 7 very friendly helpful guy named jazz in chiswick branch because you have tried **** me over your femael staff are far to agresiv with paying customers i spoke 2 lousie she was very helpful , she advised me on how to get information on the website .and she was friendly .great customer service .never had a problem with xxx customer service . i an dissapointed i can no longer have an early upgrade as previously told & u will not do any deal on a new phone i wanted a blackberry but the monthly rate was to high .i would of been happy to put some money up front to reduce monthly bill but this option was not offered .now i am stuck with a phone i do n't really want . that 's more than 3 questions ! the girl i spoke with was pleasant and helpfull .i could not give full marks for the first 2 questions because i still need to make another call to you when my son is present , so the matter is not yet closed . the problem was resolved in a friendly manner i feel as though the advisor i spoke to was actually quite disrespectful and not helpful at all therefore my query was not resolved .i have previously spoken to this advisor before and her attitude was exactly the same then . the advisor was very helpful no problems at all so thank you but then i went to carry out the procedure of setting up my account on the 'my xxx ' page and it kept saying there was something wrong with my account and try gain later so i will try again later . everything was handled well i thought as a long serving customer with a problem u may come up with a solution and be able to help me .i will be looking for a new provider when my contract ends .please send me my pac number . everything was ok apart from when i was put on hold the whole call took 33 mins which was far too long my problem is still not sorted .i am leaving xxx as soon as my contract is coming to an end . overall on a whole i am impressed by the customer service i received during my last call .i only wished you would show some consistency and make sure each member of staff is clear with regards to issues discussed and the correct way of handling these issues so i do n't have to make repeat phone calls . very polite and helpful sorted out switching off my 121 voice mail my only complaint would be the charge for the call .why is there no option to turn it off on the automated system as i never turned the voice mail on and would have not done ! ! i think it should n't come as standard ! ! ! good call .polite and practical .but problem is ongoing after many years of being a customer of xxx i had hoped you might of accommodated my request .i will now not be renewing my contract as opposed to extending it .o2 have a far more positive business model for improvement of service and customer satisfaction excellent service answered my question quickly and without any fuss i ca n't to get out of my contract i have already detailed my complaints by email . because your customer service is absolutely appalling .your staff are incompetent and give out incorrect information and you treat your customers with complete contempt .i will not be renewing any of my contracts with you and on top of everything else your coverage is far inferior to orange my query was resolved in a professional , timely , friendly and patient manner . not happy that i get disconnected when i specifically arranged a price plan .not happy that xxx do n't even give me an option to call the helpline , all calls are restricted .that i 've ran my bill up and was told today that i wont have my line reinstated when i set up a price plan yet am still offered add ons very nice and polite lady as advisor : ) please see my previous text date 7 jan 2012 about my dongle sim still not disconnected .today 26 feb it had still not been disconnected .carly said she would do it immediately .but how can i be confident given the assurances i have had to date .also i was overcharged on overseas calls that were not charged under the `passport ` arrangement .do i need to check every line if every bill to make sure i am not being cheated ?regardsgordon i count for a discount , lol excellent service following a difficult call and enquiry .resolved with satisfaction where as it could have lead to loss of my custom because you did n't really address the issue and you did n't solve it . can't b specific well informed and pleasant service great helpful guy , knew his job ...but , i will be leaving xxx as soon as i can get another contract sorted i am disapppointed that my contact to the mailbox , which i accessed in china thro ' 121 , was suddenly changed to a password protected mailbox .no warning , no help , just a load of trouble ! quick & efficient good customer service xxx representatives are not always helpful and you do n't get an option to give feedback , however this representative was very polite and helpful he was helpful but prices for calling turkey a bit dear your help wos grate all my questions were answered quickly and accurately i believe the guy said it is gratis this month , but i am not convinced that i am going to be able to get the pc to use the bb as a modem which was why i called in the 1st place .fully expect to have to waste time ringing v again . problems with bdp nearly solved call handler superb i must add not all yr team are this helpful but emma was polite listened to what i had to say , looked up all information i asked for and handled my issue/concern on a professional manner .people like her amongst others are the reasons why i have been a loyal customer for 16 years . because there very helpful due 2 operator 's re-asurance & pleasant manner went back on what you said not happy with xxx service and the contact centre staff on the whole always sound miserable . he had a british accent , i felt he understood me and we could have a chat it was n't a struggle to communicate with him , which i have found in the past when u have used calls centres from abroad , for example i had one conversation where one gentleman did n't understand anything i said ! ! !and it made me want to leave xxxphone !i was so irritated . 0 the service was excellent , informative and did n't take long ...perfect ! 10 i am due an upgrade to the iphone 4s in may and recently had a query on the date the upgrade was due i found the service on the phone was excellent and they helped resolve the matter at hand and , i intend to stay on with xxx by getting this upgrade only issue i had was with regard to a using a function on the handset which was n't answered correctly . julie who answered the phone could not have been more courteous and helpful .she was dealing with something that should have been sorted last time i called .get her training all your telephone people ! hi .we did not get to the bottom of the query and i will have to monitor bills to check . the adviser was very helpful overall i 've always been happy with xxxs service your operator just let u down a little she just need to brush up her telephone manner and try not to use local slang !overall 8/10 love xxx very satisfied and helpful and efficient well done all the callers went extra mile to solve the problem i had a realy helpfull girl : )she sorted my problem out for me straight away !excelent customer service thankyou **** your adviser was polite and helpful at all times nice service , all sorted you could n't offer a service i required very helpful staff good efficient service . did everything i asked polite nothing was a problem to him my phone as been away 4 repair 3 times in last month ,then they sent me replacement front when i put battery in it turned itself off & on all time so i rung xxx monday they ordered me new phone but not in stock so i was told 2 ring up regularly so when it is in stock they can send it me !ur adviser said ur system does not let him order it 4 me ?so i have not had phone 4 nearly month and it feels like xxx dont care quick easy and efficient .answered all my questions no they represent the very poor quality of service i have received when trying to get assistance from your 191 service following ongoing problems with telephone provided by you .i would not be able to recommend xxx on my experience so far . xxx is completely useless i 'm finding it very difficult to cancel a number on my contract young lady 'went that extra mile ' 2 assist me ( o.a.p. ) & all with a smile & lovely manner . my request was completely quickly without any fuss . just to shut you up because any time i want to ask a question ,there is someone to help . once the cap is lifted on the data it will ensure i can continue work as normal , swift action by xxx will enable this ! ! uery polite person gave me information i needed wasnt very happy with prices given to ring within egypt or from egypt back home to another xxx phone customer these prices i think could b slightly lower 4 friends and family customers the gentleman was great that helped me and the issue was resolved no call back from a manager as requested no time scales on fixing my issue no apology or compensation mentioned as i have lost business due to this issue poor customer service and care . got the result that i wanted and xxx was understanding i had questions re charges on my account which were refunded so i am very satisfied with the service i received . my phone is faulty , but all i got from advisor and supervisor was a ` computer says no ` attitude .waiting for manager callback .not happy . no staff member did n't speak up when i asked and would n't get your it dept 2 look in2 my problem quick , friendly and polite service good service and helpfull i want some credit or minutes for being good xxx customer i 'm disappointed i could not use my phone abroad contrary to my understanding of the international freebee the problem has been going on since august 2011 .so hopefully it will be resolved this time i wished i 'd known that no one was going to call me back at 1-30 pm lile she said she would the marks would of been lees kept on the phone for too long and no solution to my problem .no record of a previous call and misinformation concerning delivery address - contradicts info given to me previously by customer service .a total shamble 2. because i got turned off twice the day b4 i said i was going to pay because it was quick and easy happy with cust .service , though it seems my underlying issue is not resolved ! was not helpful i was satisfied on all levels of my enquiry .it was a simple one and was given the answer . i am and always have been very satisfied with xxx 's service after waiting some considerable time to speak to an operator i then had the misfortune of speaking to somebody who was clearly not fully trained which made for a very long & repeatative call .when the call ended on checking my phone i found that the txt & web pack had 'nt been installed after all .another call later i finally have a result which all in all should have taken considerably less time & money . in regards of our last messaging dialogue , i 'm forwarding all plus older communications to my solicitor for legal advice . q3 the adviser did her best but problem not solvedq2 problem not solved could be 72 hours q1 not 100 % happy with xxx my phone keeps dropping out saying loss of network .its a high tarriff and im not getting the quality that i should be able to expect and im paying for .its happening all the time because of this im not happy on xxx and would not reccomend your service . give me break .three questions only ! yes xxxphone excellent service and customer satisfaction . my initial question went mainly unanswered , and i was left no better off than before i rang , and the adviser couldnt really help me out , although he was very polite .....must try harder xxx ! ! ! ! see notes on my account , non stop cockups and still having issues after 10 weeks i have trouble paying my last bill and the man on the line sorted a payment plan out for me and it did n't take him not long at all and put my mind at rest .i have been with xxx for a long time now and this helps to explain why i 've been such a loyal customer to you and i intent to be with you for many years to come as .the only reason i would leave is that i start having big problem but like i say i have no intention to leave you .keep up the good work good service fron uk call centre 10 the service i received was very good problem sorted out immediately , no fuss and a decent bloke on the phone quick , efficient and english . 5 star because i eventualy got through to someone who was able to get me re connected at a rate i can afford at this financial hardship .many thanks fast , efficient and friendly excellent customer service from stephen .thank you good network and feel free contact i called your customer services few times so far and i have to say that most of them were very helpful .thank you the person on the phone was argumentative with me .he did n't solve my problem and i was n't happy with how the call ended because of the proficient and speedy way i wa dealt with . i was n't given an answer to my question and being a xxx customer for over 10years and that i spend lots on my bills and answer would have been helpfull and an offer of somekind as i was looking to change my fone on this occasion the service was exemplary .....unfortunately not always maintained ! good service very helpful and no automated service waiting for ages before you spoke to a person my problem was solved quickly because i 'm at work and am rather rushed because i was satisfied with the service .thankyou because of good customer services ipad still has restriction in place , even though i switched it off and on 5 times just excellent service , easy to follow instructions , and very friendly staff all xxx staff have lied to me on every occasion i have rang .i spent 5 hours in total trying to get money back they owe me .the company is a disgrace . gentleman was very pleasant helpful and very well mannered and resolved my queries in full . ! i asked to get content block removed and the girl was very helpful and explained the process but it 's not worked yet i will call back tomorrow if i still have a problem 0 i felt confidence in his ability very professional service . no fully sorted adviser was helpful but charged more for longer texts as a picture text is n't great so bill little extra than expected always seems to be added charges how ever small they all add up in hard times and after all customers are what make a business very gd very friendly and helpful when i needed advice i 've been with xxx for 8 years , want to upgrade my phone and yet again you prove loyalty means nothing to xxx good service , yes , the call i made regarding my text and web free package had not auto renewed but the problem was solved straight away by the advisor , when asked if there was anything else , i was able 2 ask something else , very helpful and friendly 2 the full capacity the 1st person did n't really know what he was doing & decided to just transfer me to another dept that could n't help .. i then got cut off..when i phoned back the last lady was excellent & everything went smoothly . . this operator did go a long way in restoring my faith in xxx .i would have liked to give higher marks but i cannot until my phone has been delivered to me no one returns your calls no one will make a descion i am cancelling the comoany contract totally satisfied just look at your records very helpful and i found out what i needed excellent service , the agent was polite , calm and very helpful . attitude towards customers has changed since i joined xxx no ! all aspects relating to the query were administered and adjusted accirdingly xxxphone .look after my company very well and always do what they can for us .excellent customer service i 'm completely satisfied with the service u provide .my only criticism is that u could lower my monthly payment ! they speak for themselves . good service , get what i want :0 ) did n't speak clearly at all and i had to ask all the questions , was not telling me no other info or asking questions to find out more of my problem fast and efficient fair i had to call you to make a payment on an upgrade delivery .we have a direct debit with you .it 's crazy that i have to spend 15 mins on the phone doing something that should be automated .madness .your guy was good , but you need to sort your processes out . courteous and professional at all times all my questions answered .better deal offered .price down by 33 % the adviser was very helpful and polite . quiry not fully complete disinterested employees who are not empowered to help and could not care less about customers are not good for any business .it appears that those traits are xxxs customer policy .i have never come accord an organisation who treats its customers with such utter contempt .i am a business pay monthly customer so why when i call 191 do i have to suffer the navigation nightmare around `do you want to top up , check your balance etc ` it 's so archaic and pointless wast of time .i could go on ad infinitem but alas i have successful business to run and customers who i love to keep happy as they then come back time and again for more of the same . had had problems with xxxphone been a customer for over 5 years query was helped but not the issue not completely solved the adviser was helpful and did what he could neil was excellent and very helpful because i 'm happy the staff were so helpful but the lower mark was for not being notified when my bill was getting out of control or having a capping system on a bill situation unresolved .i think customer service should be able to use discretion to fix a customers problems not just adhere to a set of policies . please refer to my last txt ...if that 's not to hard for your assistant to do .or would you really like me to write my reasons out again ! ! ! ! ! ! sorry no time very helpful i thought the man was and helped me thanks great service , very polite and helpful gentleman . service was good . total incompetence of the support staff because the adviser answered all my questions very good networkvery helpfull advisorsquick and easy problem solving it did n't actually solve the problem with my phone i think xxx r da best network around n ur custumer service is one ov da best the gentleman was superb , very methodical , and hopefully resolved my issues with speed and accuracy i 'm happy with the service : ) was happy with service it took a few attemps to solve my problem over a month or so yes - phone me tomorrow and i will happily explain why i am very unhappy with xxxs service . xxx simply have not sorted my account / bill problem - called numerous times ( which have been logged ) promised call backs - not forthcoming ( no surprise ) - last straw came today 16/02/12 when calling customer service ( haha ) cut off approx 1205 hrs no call back yet again - i redialled and then was left on hold for 30 mins with no response - absolutely disgusting - no doubt with previous experience , there will , yet again , be no call back full stop by so called customer service !look forward to hearing from you ( haha ) 1st class help received very helpful staff and organised exactly what i needed in only 5 minutes . because the problem isnt fixed yet although the problem has not been solved everything was done to try and overcome it well done helpful , knowledgeable agent , listened to what i was saying , understood the issue , was clear about ways to resolve .polite and clearly knew what he was doing . great customer service always helped with my problems but still got issues with the phone 4 sorry i ca n't because am at work was ok but never sorted my problem out the woman new what i wanted overall good service but advisor seemed slightly slow and unsure upgraded from iphone 3 to 4s had to call for supportand everyone was giving conflicting advice the last person i spoke with was downright patronising but my main concern ( and would like you to call me re this ) is with the network coverage i 'm unable to use my phone from the house rather inconvenient would n't you agree ? i like vodofon good signal polite staff and help full .i called to cancel a phone and was told to put it in writing so matter was not resoved . it was a simple request and was dealt with quickly and efficiently . she was fantastic and efficient none of my problems has been solved . the reasons are that one advisor tells u one thing ...another advisor will tell u something different ...it isnt the first time it has happened but rest assured it will be the last i have always been very pleased with the help that i have got you said three questions the adviser was nice and help full b) i had one quick question and got immediate response increasingly **** service , the lady was very nice but unable to answer the query i have been a customer for over 10 years but at the end of my contract i will be leaving xxx good service excellent service very helpful and givin me what i needed i av been wiv xxxphone a long long timd .and i am satisfied wiv ur custom query solved very well & clearly . very nice girl on the phone but i think u need to sort out conpany policy as i 'm a little unhappy with the actual service provided by xxx ( not the staff ) because she was very quick , and doubted that xxx could help .i have done as suggested & still cant unlock bluetooth so l now have to go all the way to a xxx shop to get help . because i have called them up for a few reasons and i thought it was delt with quite well was n't given a full refund due to the agent on't being able too find my purchases solution ? did n't get the information i asked requested .asked for passport rates but received non passport rates . just fullfilled .what i needed ! the agent was great , helpful and pleasant , but the answer was disappointing . been with xxx for a number of years was put on hold for over 5mins , which is unusual & got no apology or empathy from the adviser , also my problem has n't been resolved after all , am still not able to access emails or the web & i 'm paying for that service operater was very helpful but still cannot lift the content conttol restrictionhave switched phone off and taken sim and battery out as per instructions givenstill cant get thru to restricted sitesdo i have to leave the phone off for longer than 2 minutesthanks excellent service man was very helpful its not accepticke that a replacement phone was not sent out : ) the man i spoke to was friendly , very helpful and did what i needed him to do quickly and efficiently - makes a change from other companies ! ! the operator was cool calm and collected and sorted out my issues first time without any drama . no i found the guy i spoke to polite and he did exactly what i wanted quickly and correctly .i 've been with xxx for years now and never had any major problems i received all the info i needed but it was n't what i wanted to hear yes i was well pleased with the service i recieved nothing was resolved fraud has been opened under our name when using xxxphone phone contracts we will not be using the service againc i have been a very satisfied customer for over 14 yearsand always its had cheap tarriffs and great tech team to help with any problems or queries .thank you xxx xxx has mest my bills up on 4 seperate times .to then find out it was your fault .had my three contract fones turned off.thenturn them back on .when they realize ur fault ring me youre satff are aragent i may have swore at him because he was speaking to me like rubbish telling me i wasnt a customer ongoing query re payment for 2 iphones i did n't order .have called 7 times to get issue resolved and refund sorted , each person i 've spoken to given me a different answer .not impressed ur a brilliant service thank u was sent the wring instructions so had to call back and was given a different set of instructions going on holiday to us .xxx much more expensive than other operators . i have been with xxx for many years and have recommended your service to alot of people .after i had phoned to complain that my request for an unlock code had not been sent to my email address i was very politly told that my old phone had been unlocked as soon as i had requested it .all of the advisers were polite helpfull and most of all patient .thank you . have hd no prblms apart frm whn we had the fone off last yr 4 4 days & cldnt gt in tch wth any1 .i am a pnsnr & dont have a comptr . courteous and helpful even though i had a bad line !very nice guy because this service and company are the best on the market it was a question about using the phone abroad .i 'm travelling at the weekend so i wanted a quick accurate answer .i got one , so i 'm very satisfied . nice helpful advisers ! i always have been impressed with the efficiency of xxxphone customer services .the team provide excellent customer care at all times .always too happy to help .hence why i have stayed with xxxphone for 8 years .by far the best service team of any company ive had to deal with .hope they continue . questions answered clearly and both chaps were very helpful with my queries in a pleasant manner 0 boy was very helpfull x good accurate info no, you asked me 3 questions from 0 to 10 , i answered them .thank you . i think its very unfair that i was unable to spread my large bill over a couple of months seing as its the first time ever and i 've been with you for around 6 years ! , overall dissapointed the person was very efficient and informative i received great service today some times helpfull and some times not we need 24hr adviser on the end of the phone that can and will help at any time .orange and other phone companys have assistance when needed that 's all i have to say . both members off staff were very helpfull polite and professional the chap on the phone was nice enough but xxx as a whole are rubbish so marked down .in fact , i ca n't wait for my contract to end so i never have to deal with xxx again ! i was happy with the customer service that i recieved on this occassion very helpful polite response xxx have not resolved my issue this time .i am trying to buy the iphone 4s to replace the one i had stolen 10 days into my contract when i got mugged in london .i was going to take out xxx 's iphone insurance but had only had the phone for 10 days so did not get a chance .i was hoping xxx could offer me a discount on another phone but this was refused .i have no other options now other then taking out another contract with a different phone company so i can replace my iphone .thanks for nothing xxx very happy with the service ,always helpful and would never use another phone company my query was answered an excellent service that fully answered my situation no there very co ,operative when i ring ,very pleasd with the overal service thank you ;-) no problams ! he was very helpful and answered why i ca n't connect to bt openzone customeer services very polite and helpful new phone exchanged 4 times in 4months , keeps rebooting and only 4hr battery .considering complaing to ombudsman or trading standards after 15 yrs with xxx . i made a reasonable request of a new phone after my phone breaking 3 times in 3 months from my contract starting .the service advisor helped but seemed her hands are tied .this is very poor from xxx , as a loyal customer i will be weighing up my options regarding my continued support and use of xxx for further services . i was told there is three questions , this would make four , therefore im not commenting could not upgrade , do not stock the phone i want .( htc titan ) good all round i dont sort my problems by texts sorry problem not resolved i think dave smith is testament to the excellence in your customer service and he proved to be very proactive and prompt in resolving my query , in parallel taken steps to ensure this issue from xxx through no fault of my own does not occur again- thanks again . friendly , helpful and prompt service . not resolved to be honest i should have left things as they were both my wife and i have accounts .she has a far better deal than me and i am stuck with this for 12 months now .sold a pup and i excepted my fault .shop around do not trust your existing supplier .lesson learned .david . both people i spoke to were polite and efficient .unfortunately the first person didn.tresolve one of the two problems but did the other .it is refreshing to speak to someone and get good customer service and not kept on hold for ages , call answered quickly too .thanks you miss sold me a contract you r very professional i rang for help but was told to go + sort out somewhere else !it was only because i pushed the answer was found i like xxxphone and the ethos and he was really helpful always been very pleased and satisfied with xxx and there staff . the advisor was very polite & understanding .he answered & resolved my query very quickly giving me all the information needed . sarah stanyer was brilliant very helpful and informative ! customer services were extremely unhelpful particularly angela . i havnt still got internet settings i requested .that is the reason . just wanted a simple answer as to why i had received another bill for the one i had just paid and are i felt we were going round in circles for a simple question lloyd was very knowledgable and helpful an asset to the brevity branch i was made 2 feel like a person and not a cash sale many thanx good service all round except for the fact that the xxx 2g service was down and therefore i could n't use my new phone happy with signal strength and service at shop was excellent because i think that this offer has to be the best the customer service was amazing i got the exact phone i want and she showed me how to start using it .everyone was friendly and no waiting time at all ! new favourable call plan agreed quickly by efficient sales person good service , environment and staff thats how i saw it offers on computer not in store and sales girl new very little about deals and offers still think i could of got a better deal as a friend got a free i pad as well not to happy about that really good customer service all done quickly and easily friendly & helpful sales advisor .all the info i needed was given to me & they set up my new phone & switched my contacts & pictures to my new phone . staff member was very helpful in suggesting the best deal for me , based on my phone use and my request to not pay more than i have been .she was ter efficient and friendly . have had many visit 's 2 both shops , the ratings given , r inrespect that the shops mentioned r busy always , but find the staff need 2 b under pressure dealing with individual customer s in such small space . great service the whole process went smoothly . very helpful good staff you have super service , thanks ! friendly and knowledgeable service , with no delay .all questions answered satisfactorily .only regret no free coffee . i think that it was good service. he was very helpful the people over the phone were useless very very helpful and pleasent .did not have to wait long . the sales person did n't seem very interested , the queuing worked efficiently , both staff pleasant & polite .advisor dealt with numerous enquiries simultaneously . for question 1 , xxx offered a very good deal which was a lot cheaper than i expected , for question 2 , i just thought that the sales experience was better than previous phone shops i had been to , ad for question 3 , the sales rep was helpful and everything was done quickly . good service good service i received great customer service and the sales advisor was extremely helpful because she was brilliant and helpful and i would reccomened xxx advice was helpfull and given in a easy and efficient manner .the only slight downside was having to wait 15-20 mins to see a sales rep. he was very friendly and answered every question with interest . the lady was just so helpful and set us up with a fine deal . the salesman was very helpful the sales assistant oil was excellent very good service , more informed than the internet , told me information that probably would never found out if i had n't gone into the store . lloyd in store was really helpful and gave lots of advice .however i feel completely ripped off by my tarrif .having seen 3 friends , one of which has same phone and package as me pays 15 a month , so i 'm paying almost double .2 other friends have 18 month contracts and are not having to pay extra .i 've been a xxx customer for 10 years and loyalty obviously means nothing . store very busy as network issues assistant still spent time to work out what was best for me very friendly salesman who explained all my options and made sure i knew how to start using my new phone . i received excellent service without waiting around .the representative found the best possible deals for me and was polite and courteous at all times .superb service staff seemed uninterested .they were unable to offer advice on queries .service was rushed .not being overly technical i had questions - the staff member who served me appeared to just want me to sign a contract and leave .i feel let down and wish i had visited another phone store - particularly as i 've been a xxx customer for many years . i was given all the info i needed , the sales assistant was polite and friendly and the upgrade was carried out quickly .the tariffs should be better value . good service excellent service in store the service was first class .as a company which is communications orientated i am surprised that the acoustics in your newbury shop is awful .there are too many hard surfaces and if you were to test the reverberation time in store it would i feel be very poor . fully explained charges , benefits of the product all good i always get a very friendly and helpful service from this store .the staff are a credit to you . a good overall experience .smoothly presented and tailored to requirements .age and skill appropriate with clear explainations.polite and professional . i was offered a new contract without being pressurised to go for something more expensive . jackie , who took my call and dealt with my problem was great .i believe having a scottish person who could understand me both verbally and mentally and who used common sense was very helpful . friendly , made me feelas though she had time for me and made me feel valued as a customer .even when my battery died she contacted me back .many thanks . the guy i spoke to , knew the answers and gave me clear info without trying to up sell me ... 10 very happy with the service that i receive from xxx dealt with quickly and well mistake in billing (adding insurance without telling me , and i did not ask for it ) should not have happened in the first place .customer service rep and in-store manager were very courteous , professional and accommodating . happy with outcome yeah he sorted my problem out and i was pleased with the service i received great service , fast delivery of new phone , activation extremely fast not happy that ca n't set up emails even when calling xxx .your a joke .very annoyed and will look at orange . it was ok thanks very clear asked good questions sent instructions through text good attitude , the lady knew her job , and she gave me the answers i wanted i was happy with the service . v helpfull no satisfy great service i have an unresolved issue i gave 8/10 for recommending xxx phone 2a friend because ive recommended a few friends to you , i gave 9/10 for satisfied on query resolved , query was resolved although i would have liked all freebee rewards ive lossed and unable 2add since november put in bank , i scored 10/10 for adviser i spoke to cos he was down 2 earth and friendly x very quickly & very professinal dealt with the call was quick and friendly and i believe i got the best deal which suited my needs the person was helpful , not like you website ! listen 2 call 9 out 10 nobody 's perfect billing to expensive and paying over the odds for unpromised deals prompt and polite service because xxx customer service is very very poor , its a long and difficult procedure to get issues resolved .i 've come from orange , i thought they were poor but xxx have outdone them on the poor service stakes hands down ! operator was good at her job because i have only been with yous for a week so no problems have came up friendly straight forward hassle free advice just a quick call that solved my problem instantly . look at my account ! good service rude and not helpfull ! ! ! because the operative was extremely helpful good service not happy with the service but the girl who help me was good it was the first time that a caller handled my phone , understood the problem and did his best to resolve it !hence he scored 10 on my satisfaction about the call handler .regarding the xxx experience i was not that satisfied because i had to spend hours on the phone to set my contract to the level i wanted it and yet there are problems and people in the past were misleading and your computer system unreliable ( because on previous conversations i made sure that i had the world data roaming and your system rejected it which means even the previous months i was paying more than i should ) .my query was not entirely resolved i am still stuck with a fat phone bill and i m waiting for recalculations to take place while they should be adjusted straight away since i had the world data roaming put into my bill and it is clear from your notes on my previous calls .why do i have to wait for recalculations ?i should only pay my extra calls no more than that . im in a hospital bed , waiting 4 an emergency operation .when i tried calling my son 2 call 4 his assistance , i was charged 25p for not wanting 2 leave him a message and a further 25p for calling cust svs 2 get my 25p returned .i feel thoroughly cheated and want to leave xxx due to the uncaring attitude of yr employees and yr greedy charges 2 a client in need .tim iacono i 'm not pleased because i topped with the hope of using the international mins but i would have appreciated a text to notify me that i was going to loose them .i would appreciate to have the minutes back plse .i struggle to get that money .thank you sorted my issues excellent telephone manner issue resolved , quick an easy , dealing with your call centres over the last few months has been difficult and frustrating , being put off all the time , until eventually getting a exchange .i phoned today re my bill which was higher than normal , which i shall check on the internet .i mentioned that i was promised a months credit for the inconvenience caused me , but the advisor said that there was no note on my file ,and therefore could do nothing about it .i have been with you since 2001 .and feel let down .peter palmer bawn good i got what i needed with the minimum of fuss or hassle . overal satisfied - problem resolved in 1 call 1 person - not transferred to 3 departments excellent service operator made a stressful situation very easy to cope with and delivered an outstanding service on behalf of nokia i phoned up , tried to get transfered to the tech dept , went on hold for 10 mins then they put the phone down .no call back .still have n't fixed my problem .rubbish service excellent service , polite & informed staff and flexible to my needs . i have been with xxx for some 15 years and things have improved with each year .i have on most occasions found the staff who support me excellent in their manner , and support provided . been with xxx for over 15 years .service has been top notch . want to leave xxx thd service was a bit slow but the lady was very helfuk v polite employe immediate service from a very helpful assistant who went out of his way to make my life easier , by the way his name is sam . i have had trouble with invoice billing 4 times i have phoned and each time was told it was sorted it was not .now i am going to another network difficult 2 locate right no 2 call .should not have 2 call as clearly qualified 4 top up offer .call guy was v good . call was dealt with well and good advice given to the issue raised handled quickly and easily been on phone to xxxphone over hour today after 6 months of saying i am not receiving internet access through xxxphone , not happy been paying for a service i have not received from start of the contract .very disappointed that it has taken this long for someone to go the extra mile and rectify this , want to end both contracts . no i waz given wrong info and number 4 local store very helpful and friendly service . my problem was sorted very quick without any fuss : ) all good , but ongoing problem , not this advisors fault girl pleasant only thing that let 's me down is internet bill viewing on a business account .i have to pay for itemised billing which is very poor .i can not load a secondary mobile to my contract or see their bill which i pay for ! because the service was fantastic . would have been tens but it took 18 mins to do .surely must be able to do it quicker ! ! the fact that i gave been with xxx for 15 yrs says it all .no problem is ever too small for th to deal with . i think xxx 's the best . very helpful , polite , explained the process , was clear about what was being done , apologised for the delays , all round incredibly helpful the advisor whom helped me a gentleman named conour was very quick on dealing with my requests and called me back when he said he would and i now can use my phone again so thank you . goid service but issue not yet resolved .regards the lady i had spoken to helped me out a great deal with a previous mistake that one of the xxx employees had done .i can now stop stressing and can get on with my day & actually have a good nights sleep. good service because i was satisfied with these ratings call me i'l gladly tell you you too long to text very helpfull and did it straight away with immediate affect joyce was very helpfull first class service problems resolved quickly & very happy with the service 6 because i 'm a bit annoyed about the problems with the internet and how it 's being dealt with .8 because i found out what i 'd called for , even though it could n't be solved .8 because my adviser was friendly and polite , and tried to be helpful even though there was nothing she could do . verry happy overall service is n't good , my phone got sent away for repairs , there was no contact to say that my phone was sent to the store earlier than the date set 2. that my phone was n't repaired and they sent me another with a scratch on the side of the phone and 3. i told the guy in the store , can you make sure my bbm services work , he said they will work in a few hours when i turn the phone on , turn the phone 2 hours later , done a system reboot and its still not working , phone customer support , they were no help and ca n't put me through to blackberry .not at all pleased . as a long standing customer , who has always paired bills on time , when attempting a upgrade to the iphone 4s , i was told there would be a charge for the phone - i 'm not willing to pay this and was offered no discount or free option .because of this i shall be leaving xxx as soon a my contract expires . really helpful , friendly advisor .excellent communication . lady very polite & helpful sorted out problem quickly based on services provided didn t feel my question was explained fully xxx are expensive and the signal is very poor so i would n't recommend it to many .operator was very helpful , no drama 's . i like xxx .they have been very tolerant with payment .my query was dealt with accordingly but i 'm disappointed i ca n't get the phone i want till june .my impatience not xxxs fault . not impressed with customer relations as i have brought new business to you and this is the thanks i get not impressed at all the lady who answered my call was very helpful and friendly and even though as a company you do not do what i was requesting she apologised on your behalf . because i was given advise that did not fix the problem and am currently without bbm and internet which is very frustrating not to happy as just realised you have been taking insurance on my new contract when i stated i did n't want any ! till waiting to see if my phone works .i am loosing customers due to bad signal and dropped calls .we are trying different options .but as of yet still no result i had to wait for 5 minutes before i got through , then i got cut off .had to wait another 5 mins to get through again .once i got hold of someone they were very helpful . no time !call me very good polite & helpful service poor customer service , takes along time to find the right info u could not change from pay as u go 2 direct debit per month even though my bank assured me they had accepted the request the adviser was great as he detected there could b an issue with my sim and is sending me a new one i got exactly what i wanted could have been given more info about package few unanswered questions like didnt say package ran out at a certain time only said you can get 500 free text because i had spent 15 pounds my problem was resolved immediately , no quibble refund , excellent customer service , thank you i rated because the service was amazing ! ! ! ! ! : ) 8 vs a 10 because i have yet to receive the product i 'm waiting for . took me over a week to make a payment with same card i ha~e used in years wife went to pay with cash was not allowed you would not allow wife to pay with her card and it is a joint bank account nothing but hassle for over a week just happy with it the problem was n't resolved the guy was very helpful & polite because everything was sorted & lady v helpful gd all round abbey the advisor that i spoke with was extremely helpful and provided excellent customer service skills , therefore i would n't have any issues in recommending xxx to family and friends .overall a completely happy customer thanks to abbey ! ! my mother has waited for refund for months problem not resolved nothing to fault xxx for , always satisfied with the service i receive . she was very helpful !and polite !and new what she was talking about !i want a new phone please ! very quick and dealing with my request very helpful and resolved problem with no questions the person i spoke to was very pleasant i could understand everything they said they were very helpful and sorted out my problem hopefully my other phone will arrive 2moro x no i was talking to somebody and cut off and nobody ring back not happy with xxx at all read them then you will know . good value for money for once the guy that answered my call was very helpful . . that 's very rare . . most people who answer carnt be arsed and just wo n't to get you of the line very helpful and dealt with my situation promptly . very efficient call handled well and issue resolved my query was n't answered so i had to send an email all queries answered in full , very helpful manner and followed up with info by text and very patient , thank you . cause my problem with me tryin to ring people i stil cant do it because the adviser , fiona , was very helpful friendly and resolved the problem without fuss .very patient i sent an apple i phone away for repair and it was sent back without being repaired and the explanation was it had screws missing .this is rubbish .i only found this out because i had to have a 20 minute call with an advisor . great service .my questions were solved immediately . very helpful advisor who put me on the right price plan & sorted out an exchange for my faulty phone - unlike southend branch who were most unhelpful when i went there before christmas just that i think it is too much to phone back home from egypt when you got xxxphone passport am bit annoyed at having to pay so much to get out of the contract but advisor was very reasonable in coming to am arrangement to get it paid . the problem was sorted out the adviser was very good overall with xxx i 've had problems in the past and they are n't very good at altering your tariff quick and comprehensive answer to my enquiry . i think xxx is very gd n wud recomend . .i still hav the same problem with gettin in tha rewards page n i had abit of dificulty hearin the adviser . . i wasnt happy nt havin a choice whether to grab or grow she auto grew n told me i had 400 points 3 calls - each one given different advice - problem still not resolved - very dissatisfied ? he has sorted out my problem i hope .when no one else would the man was very understand able,also frendly and helpfull . the gent i spoke to was very easy to und erstand , very patient with me , being i am an old lady of 81 , he gave clear precise+instructions , and i was well impressed with his courtesy .thanx.be due to a change in my circumstances i was wanting to reduce my price plan but unable to do this so when my contract runs out il be looking at another network reasons for ratings are that i 'm happy with xxx . i thought the representative did n't know what she was talking about ... ! as i have said to 2advisers already ,nobody ever offered me a commercial gesture after the problem i experienced on france in january that reflected my january bill .i d like to see if after this ,someone from the customer service will call me up to give me a commercial gesture or if at the end of my contract i need to change the provider.bythe way , i m france now ,hope you re not making me pay for answering those text from abroad !many thanks . i really want to see a commercial gesture from you i found it hard to understand what you needed from me to complete the process despite telecons & instore discussions i phoned on 2 separate occasions and was told different things about my phone .i was also told it was possibly the fault of the sim card when i had already said the sim card was fine , but i was told to check it anyway .guess what the sim card was ok . solved my issue and the girl sounded very nice .was good that was english too .easier to understand .thank you . excellent adviser friendly and courteous / xxx phone coverage **** no very freindly and helpfull the man who took my call was fantastic very helpfull ! i have call many time no one can solved my problem sorry very dissatisfied with customer service .next time do n't wanna come back to xxx . can't get out of contract which is n't helpful when i get massive bills by my teenage daughter yet there seems nothing you can do unlike other companies .seriously thinking of transferring all my 4 lines elsewhere ! ! because you keep overcharging me for nothing .i got 4 bloody contracts with xxx and you do n't care at all . it took me over an hour to sort out upgrades .i called 4 times and with the exception of the last call was put on hold for a considerable time before i gave up .my company has been with xxx for nearly 6 years and i have never experienced anything like the disgusting service before .my fellow director and myself are now seriously considering moving the entire account back to orange !also for some unknown reason our account is flagged as being through a third party called daisy who i have no knowlege of .i have spoken with them and they also have no knowledge of my company .god only knows what has been going on with my company 's account . woman extremely stubborn .did n't resolve issue , claimed what i was asking for was not possible , yet spoke to someone couple weeks ago who said it was . the advisor was very helpful and quick in resolving my problem , helpful , informative and most of all polite ! i was told by 44555 i had minutes left and my i phone app so i 've used my done and now im over my bill allowance and out my budget for affordability , i feel lied to the same as this survey u said 3 questions no mention of having to do this i 've done the 3 questions then u ask me to give you reasons to why ! ! i 'm very disappointed with xxx at the moment :-( my query was answered in a very professional way , and quickly 10 the operator was v helpful , considerate friendly efficient professional . always been really helpful whenever ive had to phone . every time i got a problem they sort it as soon as possible in my opinion xxx is the best network in the uk i did not talk to anyone , it was my third atempt advisor was very slow and sounded very unsure as though no training .seemed to want to end the call incase i asked something too complex .to be honest i felt sorry for her but disappointed in vp feel that xxx need to be more competitive with other networks . my issue with upgrading online was quickly resolved by the adviser . v helpful with issue i had with colour of initial phone .prompt service .fully informed of delivery .couldnt hear the customer service very well , only down point only reason why i gave a 8 to suggest xxx to a friend is because i had some problems in the past , everything else i 've been very happy with how the girl on the phone helped me through things today duno ? provided full info and explanation of why in response to query .personable/professional manner .explained next steps . as usual the worst customer experience and no confidence in what i am being told custnmer service young man neil was most heipfull in everything polite and freindly thankyou yes ...but it wud b easier to tell u personally .... 10 just all round good service helpful pleasant he spoke good english slowly & clearly & was very polite a rare thing in some call centres these days i was impressed hence the scores . the adviser was v v good and helpful and sorted out my query promtly it is easy to take a call .but if it is someone that i do n't know i let my mum handle the call for me your service is overpriced and poor .there are better providers . because the lady was very helpfull and nice to talk to my problem is still not solved and i have rang customer services twice ! my bill is always high no matter what i do .....if i could get out of the contract i would and go pay ss you go .plus my partner is very unhappy with xxx as well .we would both be happier pay as you go. .if you would be extremely kind and let me out of my contract to go pay as you go with you i would be over the moon . well i have never had any problems with my service & an advisor has always been helpful when i have a query . found the adviser very helpful assistant would not me through to manager to resolve my problem + give me wrong imformation regarding my bill friendly patient service because very satisfied the information given was potentially inaccurate and somewhat contradictive and misleading . polite , friendly , intelligent , british staff who deal with every query to the full amount of information required . passed from xxx to premium reseller then back to xxx and cannot get plans as advertised on you web site .last advisor was clueless and helpful i didnt get the help i asked for and i had to ring back 4 times whilst happy with sinead who took my call , i was not overly satisfied with the new tariffs offered by xxx , as dictated by apple .furthermore , the addition of 2gb bt openzone usage is worth nothing to me .as bt provide my broadband , i already get unlimited usage .i would prefer to be able to trade the 2gb openzone for 500mb xxx usage . listen to the calls .additionally i will be seeking redress through the small claims court system . no polite csa who got the job done . we had had significant hassle with xxx when we were trying to first get the replacement phone and then getting it activated , almost resulting in our withdrawing from the contract .your customer service yesterday , and previously , saved the day !they are a credit to you ... very helpful and helped me to get to the bottom of fraud he was not really want to listen , seemed in hurry to get me off the phone when i asked about upgrading and did n't care if i went to another mobile provider .i got the answers to what i was looking for , but i really had to be pushy about it as he was not interested in my mobile problems ... keep getting cut off when i paid 25 pence to make the calls emma was both helpful and polite in handling my query never had an issue with customer service , always great advice .will be even happier when i am able to get a reliable , strong xxx 3g signal when leaving home as its very weak even when making calls sometimes . customer service friendly and helpful-but not resolved prob yet 10 gud service the agent i spoke to today actually done something about a problem i 've had for the best part of 8 months .your live chat and email team in particular are totally and utterly useless and i 'm shocked at how bad they are .todays agent over the phone was what you should look for in a worker helpful and a english advisor . all good i was satisfied eventually .i still need help though .iwas told i could text my new no to all my phone just matcher that up with allen and sends it to him language barrier you could not actually answer my question fully i rang to changed my price plan and your adviser dealt with my inquire very well and sorted the best price plan for my needs xxx do not look after long time customers - have been with you for over 25 years - have just got a better deal with car phone warehouse . service was good the advisor was first class in attitude and very efficient very helpful by answering all questions simply and clearly good telephone manner , fast response , feel sure problem will be sorted . everyone was very friendly and my query was quickly solved .... super satisfied with my new phone too ! very efficient call with a helpful and friendly agent . my situation was not resolved and th operator seemed more interested in gettin one up on me than helping me with my enquiry .she was rude , condescending and unwilling to listen to my reasoning .i am very disappointed with xxx and am seriously considering changing network providers .i have been a loyal customer on a very low income and feel very wronged at th moment have not had my problem resolved yet great customer service , very polite and professional and able to give me what i wanted . customer representative was very help full .i am having to use my orange network phone whilst at home as service provided by your network is ureliable .and as i am self employed and paying 30+ a month i need a reliable phone service and should n't have to rely on another network because i lose connection all the time .i look forward to you sorting out this problem or releasing me from my contract felt appropriate you barred .my phone when i payed you still took you over twenty hours to open , will not use you when my contract is over xxx have always helped me without any problems and quick and easily the adviser was very helpful but my issue could not be resolved .my data usage has been over my allowance .i was advised that as the number is very new i did not have my full allocation of data .as the number was new he also could n't tell me when my inclusive mins reset . 1 always room for improvement .2 and 3. efficient polite quick .perfect member of your team she was very helpful with her advice offering more info than i asked for good service i had to call 4 times and only on the 4th was i able to have my query resolved.all i wanted was the code to make my phone ring longer before going to voicemail and 3 operators did n't know this sorry but this was shocking service coming from a major network provider . staff helped me get my touch phone working properly , as i 'm a bit of a dinosaur when it come 's to technology , thank you . because the hung up the phone on me the guy i spoke to was great and did as much as he could i rated wrong your services are rubbish nice person i spoke to never no problem yes the lady woz very prompt and helpful with me just top quality from your advisor question answered fully .like the call back option . i ended up getting a reduction to my price plan charges and xxx will possibly be getting more business from me in the future .i was originally considering moving to another network . the issue was resolved well but should never have happened in the first place .the advisor was efficient but slightly muffly , although this could have been from the cold which he said had been coming on all day when excusing himself from a cough/sneeze the main negative was that operstors were hard to undetstand . u change my upgrade dates whenever i ask the guy was good , managed my call efficiently and courteously . no very helpful and patient well i got what i asked for and i had no problems apalling staff attitude , and acceptance of poor service , same issues as 12 mths previous .no change .rubbish wud advise people not to join xxx the advisor was very helpful an explained everything in detail .he answered everything i needed to know .i was very pleased with the service he gave . you said three questions helpfull advisor .solved problems just very good staff who you can understand and communicate with unlike some other companies ten out of ten the person advised me very well and offered plenty of information all you ever do is rob my money and over charge me xxxphone are the worst company to be with cos he did his job i m quite happy with xxx but there are some issues on my account that i want resolving asap issue been going on for a week and not solved i was unable to do what i needed to do over phone so have to go to a store my situation has changed financially ,and i can no longer afford too pay my set amount for my monthly plan ,the reason i get such a high bill monthly is apparently due to having the iphone , which is broken and now i use a blackberry .and there is nothing that anybody from xxx can do too help me , i was advised too go to carphone warehouse , and finally i have moved house to an area where signal is abysmal ! !so i 'm strugglin to pay a phone bill , for a phone that i do n't have , and that i ca n't use in all areas of my home ! ! ! !why would i be satisfied ? ! problem has not been solved . i have had numerous calls to 191 so not sure which one this was for i have had some very helpful people but sadly most have been rude .not listenend to what i said and told me wrong information .i have been hung up on numerous times and transferred to lots of people during calls who have been the wrong department .overall 191 service sadly very poor very quick and pleasant , made information very clear.many thanks the girl i spoke to was extremely pleasant and it seemed nothing was a bother .my queries were dealt with well but after id thought about it more i realised that although not at all dissatisfied with xxx , i was n't entirely sure as to how id been billed as i had done .it was no big deal though as my bills are not normally more than i 'd have expected . i was completely satisfied with my call today to xxx and the person who i spoke to was very efficient and helpful very prompt professional service i had a serious problem and it was dealt with a friendly ,efficient advisor.please pass on my kind regards and i strongly recommend her for solving my issue .thanks . awaiting callback , receieved callback & was put on hold again for a turther 5 minutes without spraking to a customer representative !waste of time having a customer servicescthat you cant contact !i am very unsatisfied with xxx the original issue was not resolved helpful advisor , quick , straight forward information to a query i had .the advisor was also easy to understand and uk based help is , in my opinion , the best way to deliver high quality customer service .more of this please xxx , it will set you apart from your competitors and make communications with your customers so much better ,friendly operator( gareth ) , answered all questions concisely , gave excellent advice , credit to xxx that 's 4 i 'm still waitin for my settings to be sent so althou advisor helpful i still dont have full use of my xxx package 1 . id like to speak to someone who i can actually understand , who can speak english ! 2. the man on the phone was really helpful and nice 3. i understood him completely your services very limited query sorted out i hope the adviser was really helpful he rung me back as he said he would and sorted my problem out very pleasant and able young lady dealing with my request and granting me that time to pay my bill . the advisor was friendly , courteous and helpful and she gave me some good practical advice . completely confusing , mixed messages regarding upgrades , left me very frustrated and waste of my time . because it was a good service i have been with your company for a long time its always been good very happy with the easy way it was handaled in a stressful situation thank you it was gr8 . useless , un helpful , treated badly .been a customer for 10+ years .will leave due to operator . the problem i had was resolved quickly and with no fuss so i was very impressed thank you . all sorted quickly - friendly voice on other side of phone i had to call 10 times and get transferred many times to other agents to change one of my mobiles from contract to payg and i sat in a queue every time for several minutes , james tanner he gave me answers to my questions he also sorted on problem out and was very satisfied thank you customer service adviser was rude , disprespectful , arrogant and i have never ever experienced anythin like it roll on the end of my contract her name was nicola she refused to give me her second name disgusted in xxx ! ! ! web site problems and could not see my bill , and i will have to wait until its up and running again i have been supported really well , i have been listened too really well . . every person i spoke to was clear friendly & listened to me .and were very helpful even the lady in xxx shop corby .best service i have ever had from a fone co . friendly , good english , knew the answers to our problem no particular reason just feel i can get better deals elsewhere . satisfied with xxx because the adviser was rly nice a helpful can not get internet settings for my phone i just wanted to cancel an account without going to your laborious , painfully slow , cumbersome web site that is frustrating and very annoying clear instruction on seting up internet my request was not fulfilled despite several conversations with you .i am not impressed . 10+ the advisor was polite and helpful thanks x no understanding of individual requirements .non helpful .no flexibility i was told that the call was about my loyalty to xxxpps my problem could not be resolved but they were courteous and professional bad experience no. cause there was basically no help i got upgraded and got told 0870 numbers ar included in my minutes but got told later they werent so i feel a upset with gettin lyed to i feel i 've had to ring xxx too many times as i 've only hade my phone for 3 months person i talked to was polite and fast ,uderstandable adviser was great but there was a technical issue that will take time to resolve . because it was answer to a simple question great help , fully understood everything that was explained to me , top man ! tech support was very helpful and explaind everything clearly n fixed my problem qikly the lady who asward was very good n understand exactly what i was trying to say wheras sumtime they dnt .n was very qick . i was n't satisfied with the outcome of my query , my service has been on and off. . if i could i would end my contract immidialtly very kind and helpful .5 stars the advisor was polite and well spoken , and was able to solve my problem . the numbers .i send you tells you my reason .as you see .i was not 100 percent satisfy with the answers .i got the lady was very helpful and gave me  refund because they had charged me 2 much as i am on a fixed charge very helpful , efficient & polite . they were very helpful did n't have 2 wait very long for my call to be answered and explained everything in laymans terms the signal and network coverage in my area has got a lot worse .i got cut off before setting up an account and registering sure signal could happen and the lady was good the man was abrupt got what i needed without any fuss no thank you friendly .sense of humour .knew his job . an earlier misinfomation re international charging was resolved . the problem does not seem resolved so going to shop tomorrow because you where ment to be putting money back in my bank account and you then said you could not do this satisfied and resolved i was very happy because the man on the phone was very helpful in explaining my worries : ) have had a lot of problems with my email and bbm lately but the advisor today was very quiet although went a bit quiet towards end of call possibly forgot what to say but overall very helpful . i now discover vf do n't offer visual voicemail .i 've just moved over from o2 who do .the first advisor i spoke to tried to describe how to activate it .she did n't get very far .passed me on to another who said it was not possible .i also seem to have a faulty battery .i was told to factory restore my iphone to fix the problem . advisor was not that interested in problem .seemed he would rather i call back tomorrow and more interested in arranging an up grade because nothing got sorted out and the problem has n't bin fixed because as a business provider you are second rate , unhelpful ,not supportive and are not in tune to my business needs and because you i have lost business over the last 10days .needi say more ,the sooner this contract is over the better and im off back to orange where they have a far better grip on things . the man gave me the information that i 'd asked for and did it with a cheery and helpful attitude ........however that said it still has n't fixed the problem with the tower not giving a full signal from the tower , and he could not give more than an estimated time for the service to be resumed .i hope full gprs service will resume in the best possible time and i can once again be connected to the world via e-mails . the operator was fine but her options limited and the service poor cause it was good service prompt and efficient ! for the last two weeks all i 've had is hassle fromxxxphone .constantly people lying to meor just not caring .so now i have endedmy contract perm with u . the final adviser i spoken to handled my situation amazingly .the outcome was more than i expected . the last person i dealt with was very helpful though he could not resolve the problem fully ( he did not give me the contract i was originally offered . )however everyone else i dealt with was dreadful : the salesman lied to me , and then a series of people said they would deal with my case and just failed to .i have spent a lot of time on this and am very dissatisfied overall .i will be out of the country for 3 weeks , but when i get back i will be making a formal complaint . cheerful , friendly & phones me back when promised a request was made to lift 18yr old bar on our business account .the customer service rep was very pleasant and handled the call well dealing with all my queries !however following the call the bar has not been lifted dispute receiving a number of text to notify me that it had been . issue resolved but too much time on hold and bad quality of calls i was told i would get my phone the next day but it transpires you are out of stock .i feel i should have been told the adviser was very helpful and polite .and dealt with my problem swiftly great service good customer service , 5 star he was very thorough & helpful helpful but not sharpest tool in the shed .got there in the end though . happy with whole process , particularly advisor who dealt with my upgrade . the problem was solved right away and the girl i spoke to was very helpfull and polite i am very dissappointed with xxx as i have been a customer for many years without problems and would have thought that you would have been more supportive in this instance regarding my upgrade i hd very sadisfain ansa i am not happy about being charged for a paper bill .i dont always have access to a computer therefore had to make a call so i could still get a paper bill .once again people are being penalised for using paper bills !i can assure you that once my contract comes to an end i will be leaving xxx . excellent answers to my questions and service 0 because i do n't have alot of faith anymore with xxx the problem was dealt with without fuss , quickly , politely & professionally . very helpful with service and dealt with everything efficiently . yes because i m with xxx from 2 years and i didnt know about my monthly allowance i forget to check .andi paid 28pound extra i askd for credit.butdidnt get that .adviser said sory i cnt help .iam realy very disapointd with xxx fone .iam using 2 contract with xxxfn . when taking out the agreement i was given false information your customer care is better than in store they need retraining very happy that xxx sorted out a problem , to my complete satisfaction .thank you . never have a good experience always been pass around from one dept to another such a waste of time .> :o 8 as i am too happy with the information i received prior to my latest purchase .9 as i felt it was dealt with quite well , and 10 as i felt the advisor helped me as best he could the reasons for my ratings are that i rang the service because i was worried somthing was wrong with my phone , but person asked me questions about my problem then told me what was wrong and how to solve it .throughout this call he was very helpfull and polite . extremely disappointed with lack of knowledge , passed to lots of people had to explain same thing over again .staff were down right rude ! wasted over a whole week over something which could have been easily sorted .has to be the worst call centre i have dealt with ever no it helped me with what i wanted to know plus the person i was speaking to was very polite and helpful fed up of u never getting things right with bills cant eait for contract to end dont know no found adviser to be very friendly and helpful overall , i am very satisfied with the way i 've been treated by your representatives , as my queries and requests have always been handled with absolute profesionalism .hope you keep up the good work .thanks very helpful and not pushy at all even though the offer was not as good as before . service was good . very unsatisfactory service . yes you asked for them i had to call twice , the first guy didnt fix the sim , but the second call the lady was amazing fix the problem and stayed on the phone to make sure all was ok .if i had got the lady on the first call it would have been ratings of 10 . the people that tryed answering the question was unclear but very nice i spoke to a lady on my first call who was n't particularly helpful .on my second call the lady i spoke to was brilliant , very helpful and sorted my problem straight away .i would have gave her a 10 . customer rep listened to what i called for and gave simple answers still waiting 4 txt with settings good customer care and polite and promt service ! the operator had an excellent manner and was very patient .the issue for original call has yet to be resolved so not sure whether i would recommend service ie call charges too high gsm comparison to other services .still considering changing . very helpful staff the call was quick and dealt with what i needed without hassle . prompt service .+allwayspolite staff were friendly and helpful but xxx does not provide the service i required . because the service was excellent and scott the lad i spoke to was very professional , polite and happy , , good clear customer service a customer service representative that listened and gave me a recommended course of action looking for upgrade but was dissapointed with the choice xxx is offing online on my account .phoned for advice and still had no incentive to stay with xxx .advisor was very pleasant . the person who i spoke to was so kind and helpful many thanks good service .plus i think xxx are the best network overall lady sorted out a payment prob out and could understand her ! excellent service . work it out ! hugely overpriced compared to competitors self explanatory .the man did a good job . i thought the customer advisors were extremely helpful and dealt with my query very quickly , and when my phone cut off half way through the conversation i had a txt clarifying what the outcome of the call was .brilliant service . very helpful but hv to take the phone to a xxx shop to solve prob i explained my issue , although was no answer to explain , the customer service guy just said do n't worry we wo n't charge you , we 'll credit back .very pleasant and efficient ! the call was handled effectively and i got all the information and i needed .thanks xxx . the person was very helpful , she answered my questions with full understanding .she was very quick an to the point and she also made sure i had no more questions an was happy . i 'm getting a excellent service all the time ... overall i 'm very happy with the service received problem still unresolved .third time contacting on the same issue ... very helpfully staff polite and friendly service very impressive over charged recently with a bill of 182 pounds efficient service and well done your staff where very good , my only concern is that i have a 1gb data allowance but nobody told me i can only use 100mb per daym i am happy with the service .my problem was instantly good services terrible customer service . very happy with the servic becaues u the best that 's 4 questions not 3 and asking for reasons are why these kind of surveys are irritating polite unusually clear precise and very helpful helpful member of staff who listens and offers help to sort out customers problems , thanks again miss sold insurance unable to use phone due broken glass very good service good job by all concerned . the reason for my ratings is i allways get good service and staff are nice and friendly i 've been with xxxphone for many years and have never had many problems .when i have had problems ,they have been sorted out quite fast .i 'm very happy with the service . i got to speak to an advisor very quickly and was nice to speak to an english person coz i find it very hard speaking to a foreigner not being racist . totally content with outcome . advisor did n't understand the phone or the relation between my query and the answer .i 'm am a qualified technician by trade an she was not handling the problem accurately and her resolution did n't and never would solve the problem . as a xxx customer for many years , i have again received excellent service . my problem was dealt with satifactory just read what i have answered on each question . wanted ipad was n't tempted about the guys response to my questions appeared uninterested and not listening to me my instruction to cancel a phone number during my upgrade of contract on 19thjan was not expedited .as a customer of many years this was very disappointing .todays xxx rep was very helpful gd friendly service please ring good service thanks . a very good service i was satisfied because i got through v quickly & he answered all my questions easily your service was prompt and courteous and solved my problem . no because the polite lady that i spoke too , spoke very clear english and helped me over come my problems .theinstructions were very clear and worked perfectly . an overall great service and fast answering my call and resolving my problem he help me out and help me find out what was the problem i had 2 enter pin number at start , and asked a further barrage of questions before operator would help .refused ,2 give surname as well . the advisor was very polite and helped me out of a difficult financial situation . the adviser dealt with my problem quickly and professionally , compared to previous advisors we were very happy with the way the advisor handled our query mm i personally cannot wait to leave helpful , polite person and satisfactory , swift outcome to my problem . i was satisfied that my problem was solved .thank you . they were really helpful great service and fast answer and dealings i got good service and quick response prompt efficient reply i spent 25 minutes to find out that xxx had not passed a message about a change of delivery address onto your courrier dpd and wasted my time and my daughters who it was ment to go to but did n't , now i understand it is due to be delivered on friday ?if is not then i would have to give 0.... he was very polite and nice lady spoke english was polite and knowledgable .she did not waste my time .however the answer : 10 days for a group pac code , is very poor . already have you just need to read them .still not resolved defective phone 7 months old refused to exchange i had to take the day off work to recive the phone .the first person i spoke to was really rude and i am still .waiting to use the phone .if this is not sorted my monday i will leave xxxphone im very happy with the service that youve given to me . satisfactory answers spend hours with xxx could not help so went to buy another phone .will switch all my phones out of xxx as soon as possible m was abit upset wen i found out that m payin more then i need to......m so glad that i sorted it out with custer service .....many thanx : ) i rang about my upgrade .but he could not help because its due online or instore and i was offered a better deal by another network but could not discuss with yourselves . already stated our phone was stolen .told by xxx when we upgraded that we have insurance .told today we do no have insurance . tom was very helpful .thank u ive been a xxx customer since 1986 .the company has stood by me when i needed help .what more can i ask ? still not sorted my reasons for contacting customer services were dealt with very quickly and efficiently . i have asked for a replacement sim card several times .has still not arrived .additionaly , my phone drops calls on a regular basis . ur crap.wilcal u soon . exactly what i had asked for was achieved .i 've been with xxx for about 18 years - you have the best & most reliable coverage of all the networks .completely satisfied ! the service was poor , individual behind the phone was rude and the options given were offensive and not adequate concerning how much money we pay u a mouth and that we have been loyal consumers for a long period of time . lowest because i could not arrange what i wanted to do .your adviser was fine , just unable to help me . very pleased and easy to change wat i needed to do , thankyou very helpful man on the phone called stuart i have a phone a week and still not working if u want to know more ring me very happy with the help xxx are the worst fone company i have ever dealt with .afew months ago you were taking my bill out of my account twice each month .when my upgrade was due i should have gone with my instincts and cancelled my account but unfortunately i didnt and now you are charging me for 4 fone lines when i only have 2. the only good thing was the customer service i have just recieved .that lady should have a payrise for sorting your mess out ! because xxx are easy to speak to so its great ! never have any problems & advisors have always been helpful & polite unlike some networks girl i dealt with was professional , friendly and very competent .very pleased . no the man , offered excellent customer services .i have learning difficultys , and the man waz very understanding and helpfull .thank u the adviser was courteous , patient , clear & concise : ) no help the adviser could only do her job and proceeded as per you policy guidelines .i was disappointed that we were not offerred a cheaper price to buy out the remaining of the contracts given that our monthly send has been above the standard contract price to date .a 50 % would have been good .so i am very disappointed in xxx 's flexibility to exit out of a contract when we are leaving the country . the call was well handled by the person very well efficiently and with courtesy asking all the right questions and giving satisfactory answers . i love xxx as a network provider and i would n't ever choose anyone else but today the lady i spoke to was very unhelpful with my questions ..she then put me through to a depot that she said would be able to answer my question i was ten on hold for a few minutes ..and then i explain my query all over again and it still was n't solved ...... not very good reception loses signal first class service the way it should be the questions i asked were answer politely and with patience ,but the reason for the zero was when renewed my contract about 15 months ago i was mucked about so much and lied to and i did tell the manager at the time that i would not renew my contract again i have had redcurrant problems with paying my xxx bill via the website and this was the 4th month i have had to call .the money leaves my account goes back in and then leaves my account at a later date ! !it is ridiculous , i feel xxx should sort the online account management as it is appalling .j kirby the girl on the phone was funny and good adam was excellent and represented xxx impeccably . think you are a very good fone company and would never change helpful staff who stayed on the line whilst i tried to sort out the problem have n't been with u that long the adviser was very polite and helpful .and sorted my issue . i asked and i got my content control is still in place so i dont know if it worked yet . unhappy with all the xxx service for a last 1,5 year . 0 1E+11 very pleased with the staff that i speak with but just generally unhappy that i have to keep phoning up with problems and complaints with things that you keep getting wrong that covering many answers very hacked off with the fact that there is very little that mobile phone companies can do to prevent sales texts being sent through 'random dialing ' .something should be done to prevent this the reason i gave high ratings is that the adviser was very pleasant and helpful ,also solved the problem of my phone as i was 'nt getting any texts thru ,now i am getting texts thru . because this time the staff have been very help full the assistant was very helpful and was very helpful with my promblem xxxphone is a great survice i would advise it to anyone because of your false advertising ! ! ! ! i was helped a lot with my contract enough now please he was very helpfully good quick response with my query being resolved hassle free . poor customer service to a long standing customer long time on hold no excellent quick and informative call with a knowledgeable advisor rang and 1st operator said would text answer to me but did n't - had to ring back again good deals quick to sort and polite and helpful staff good customer service x because she was very good xxx is an excellent service . the gentleman i spoke to in your sales team was extremely helpful & managed to get me a new contract although xxx were refusing to give me a contract because of a late december payment which when you have been with xxx for nearly 15 yrs is a bit of an insult but he fought my corner and got me my new contract .had i not spoken to him i probably wouod have left xxx and gone elsewhere for both mine and my partners phones good service over the phone , however , the online system is very unreliable , still having system problems , not only was my issue resolved but it was done much quicker than anticipated . always pleased with the level of service i receive just on talking to the person she could not answer because she needed the primary account holder to speak .this phone is the second phone so she could not talk about the account . not particularly friendly attitude , answered query eventually but had to ask several times in different ways .not 100 % sure pricing info correct as have seen different info on website . excellent customer service - friendly , very caring and knowlegable staff . cause i thought the service was very good i think that being an adult should allow me to call certain numbers and view certain websites .therefore i would n't recommend xxx .also your ability to stop me making calls without contacting me first is irritating , finally your website wouldnt let me access my bills in january which made it difficult to complete my business vat return .one more thing , your lack of flexibility with reference to my wife 's contract is ridiculous .oh and i ca n't seem to get my home booster hub , again your registration website was not accessible last time i tried ! very helpful was not able to help .finaly sorted problem myself . the person who taken the call very helpfull what was a simple enquiry has turned into a farce , i 've spoken to 4 people had to chase decisions and info had goods sent to me i did n't request and then sort out the return it 's been poor and lots of false promise , i 'm considering moving business accounts elsewhere ' failure 2 inform valued longterm customers that a contractual agreement has been changed .instead of offering the upgrade immediately i hav 2 badger the customer service advisor and supervisor 4 30mins 2 get wot i contractually deserve been with xxxphone for yrs no complaints so far the advisor said it was the sim at fault and it was 'nt i am totally dissatisfied with xxx because i have had a billing problem since july 2011 and to date it has not been resolved .you have 48 hours to resolve it , if not i am cancelling the direct debit and my account and will move elsewhere . solved the problem for me question answered had abit of hassle the last 2 days , still not resolved .so 8 advisor could n't give definate answer to problem suggested i went back to store .so 8.advisor talked me through everything and explained his reasons for them and it will be resolved wuicker in store .so10 thank you . she was very helpful . good friendly staff who knew what they were talking about .importantly not an offshore call centre . staff achieved all i required quickly , courteously and efficiently . no, i am too busy all ok quick and precise service from a skilled and polite technician . i was very pleased with the help i received off the advisor well 4 the past 3months ive been charged 4 a blackberry phn which was returned 2 u on nov 26th even tho i hav consontatly rung ur company i was again charged 4 the phn 3months later and still being charged , i have 2 contracts with u but will go elsewhere when my contract is up im very dispointed with xxx im not happy wi mypresentfone my query got sorted fast and efficiently . you keep charging me for something i do n't use and it 's annoying to have to keep asking to be credited really helpful person who went the extra mile my phone query was resolved to my satisfaction . the service was first class ! i have been with xxx years and introduced loads of family and friends .yourgreat ! because xxx has been very good after having tried to discuss an upgrade in dec i was told could not upgrade till april of this year .i explained that i needed an iphone as my job had just brought out an essential app which i needed 4 work , at that time i was told no , and not told i could pay an upgrade fee or that you were changing the upgrade terms .so when i rang up this week i was told that my upgrade date was aug of this year .i have offered to upgrade my contract , extend it in fact do whatever it took to get an iphone and stay with yourselves .i have no option but to end my contract with you and go elsewhere and as i look after both the accounts for my parents i will be getting them to switch .i feel after 16 months of a contract with no problems there was not a lot of sympathy and that does not inspire any loyalty on my part . had to phone 5 times before a conclusion , each time getting a different answer until today .still not solved but hoping in the next half hour to be sorted . good service and helpful good service bad company 5 - only just moved to xxx helpful and personable advisor . xxx are rip offs , not helpful at all he was very courteous + professional + totally understood what i wanted from my minimal explanation . i bassically called to block a number but was told that wasnt possible .think there should be some way off doing this more easily although the person answered my questions very well i am disappointed with xxx and am looking to move our account . the lady i spoke to showed empathy towards my situation , and listened to my query fully before suggesting a solution .i had all the options explained to me which allowed me to make an informed decision .i hope the answer to q1 s listed as 10 not 1 ! typo on my part . the advisor( emma)was very helpful and i felt confident that my query would b dealt with i was fully satisfied by the service that i received . i am fully satisfied with xxx service xxx , in my opinion , is the best mobile network to be with . yes could not be refunded for other line that has not been used for one year due to no insurance and takes 24 hours to change price plan oh yes .please ring me !thank you passed around from pillar to post , nobody willing to take any responsibility , massive inconvenience caused by substandard handsets , which were replaced with other defective handsets , query not dealt with , email of complaint not even acknowledged !i am going to cancel my direct debit after several years of custom unless someone calls me back by close of business 17/02/12 .xxx are very good at telling me exactly what i am not entitled to , instead of trying to resolve my reasonably simple problem . yes every time i have phoned customer service they tell you they will send you settings on pic msg / and so on yet i am still waiting this is the first time i have had a contract with xxx and it will be my last i would never recommend xxx i have 2 contacts with you . i would like to upgrade to a newer blackberry model , i 'm paying over the odds for the one i 'm using at the moment . xxxphone is a great network i was handled fair and i was pleased with how the advisor handled it ok person .but a joke i have to book a battery at amazon for a new product from you it was the 1st time of ringing and found the man was very helpful . it was good service the customer advisers were very helpful !and were able to deal with my enquiry efficiently ! the person was very efficient great service and really helpful .thank you . because my blackberry messenger , still is n't working please could you sort it ? problem not resolved , put off till tomorrow which then costs me another call .advised to go into shop so why bother having a telephone customer service facility . the advisor i spoke to was friendly and helpful .dealt with my query quickly . every month i have to queery my account dealt with call well and was proactive to my issues listen to last call i made .you state they are recorded .to cap things off , i come home to a letter regarding the text message you sent me , contradicting your self and wasting my time . no the guy was polite and he did what i wanted with out asking for my grannies feet size , makes a change very satisfied with the manner of the assistant and his determination to investigate my issue , and provide a plausible response which put me at ease .the business account online login is down which is frustrating but he advised of a likely technical fault and suggested i ring later .had he been able to give me a precise time by which the fault should be rectified i would have given the top score , consistent with the rest of the experience .overall is was exemplary service . quick and clear response i have had consistant problems with my phone and i have rang to see if the problem can be solved and xxx seemed like they do n't care and never wanted to help poor customer service ! ! i will not be renewing my contract your all cons no you said 3 questions simple question .straightforward polite answer q1-cant get signal at home nothing to do with the cust service centre q2&q3-he sounded like he knew what he was doing ,and was in an english call centre it was a simple request .faulty phone , postal return required .easy phone call .i now wait for the outcome ring good customer service got exactly what we wanted and the advisor was very nice and helpful thank you because the operator who spoke to me gave me a suggestion that could save me a lot of money when i ttravel overseas , this is superior customer service .thanks the lady was very polite , and understood what i was saying .she also explain things properly .and was not in a rush to get off the phone . rang monday , sim promised tuesday , still not arrived , had to ring again , not very good , no reason given for failed delivery , just told sim ordered again today , time and cost to chase up , not good service on this occasion . because its what i thought ? dont know if he did what i was asking for for which question ? i 've lost all my services , was told by customer services he knew what the problem was but technical support still has n't resolved it . very helpful chap good deals no firstly not happy with the answer as i was not informed of any costi loss you winsecondly this could never be resolved to an exceptable level as the mistake happened in a previous call at the start of the problemand for my final answer the agent who dealt with this call was very professional and understood the issue advisor was helpful , sent me what i need :-) helpful service , great tips for use with the phone , went above and beyond what was asked of her issue dealt with courteously and efficiently answered my queries no problem because i have had none stop problems with my phone ie this is my 5th phone and keep having to be without a phone while it gets sent away for repair , i have a blackberry bold and twice speakers have been tinny and then not worked and twice screen has just gone white and now scroll button does n't work , plus have had problems with being billed wrong amount only been with xxx a few months and ive had nothing but trouble .i wouldnt mind but xxx hasnt offered me anything to actually compensate all the troubles ive had .shocking if u ask me i have a pay and go and a contract as soon as the contract is finished ill b leaving ! ! ! left waiting too long for answer hung up .havebeen customer for over 10 years .expect a better service .i have 3 phones on contract of which 2 keep loosing charge all went swimmingly , what 's to complain about ? the advisor i spoke to helped with ny helped with my query and wad very pleasant and helpful not perfect as too much : jargon ; hanging on ; repetition ; chat by him . had a very helpful adviser the professional way you dealt with my question the call was cut off half way through .please phone me back asap james the customer service rep.he 's a keeper did n't get 10 out of 10 because of a system failure which meant being on hold for quite some time , but martin was very helpful your advisor was polite , helpful , sorted my prolem in being unable to print my invoices and she emailesd them to me immediatly i really ca n't be bothered sorry ! he was good at his job and very helpfull thanks **** services the adviser was not in an another country she clearly spoke english which was satisfying very good service questions answered but not a big enough discount given for a business customer . i found a deal for a new phone and xxx contract .i called xxx to see if they could match the deal .they said no! when i asked about changing my existing number to the new contract they said i could n't because it would be moving the number from one xxx account to another and that 's not possible ! you asked the question . staff r very friendly & courteous regardless of my silly questions at times !also , staff wil b sorting a new fone out for me soon which suits my needs . the advisor was friendly very helpful listened to what i want or try twist my words .....nice to have someone that no 's what his doing !so thank u i was very happy because i was speaking to a person i could understand i always find the advisor is helpful and never in a rush to end the call .i always feel my ?are answered as well .all round xxx is the best company around the man did n't really seem interested .infact was laughing when i got through he was efficient and helpful and did his best to get what i needed . been with xxxphone 6 years always exelent service and customer care .staff are always polite and know what they are doing quick to answer .all my questions answered .and were explained properly . ann was very helpfull indeed but i should not have had to make the call at all . my problem was solved and the advisor was very helpful and polite i asked for them to bar my roaming whilst abroad then turn it back on when i return .ihave been back 5 days and no advisors can help me get it back on ( even though i 'm still paying for it ) .will have to log onto xxxphone website and try and work out how.my contract is up in march so i will leave xxxphone and go somewhere where they can resolve their technical mistakes . sent a broken phone off and came to pick it up and it still had the problem i sent it in with ! ! !not fixed .waste of time and money , the advisor was very friendly and she answered all my questions my issue was resolved hassle free .overall i am very happy with the service you provide . very helpful and polite and quick service excellent friendly service she was very helpful and she sorted the problem out very quickly very expensive , you even charge to retrieve voice messages .am considering changing the network . i was reconnected twice no solution found and the agent hang up quick , fast and to the point because j bought a dara account so i found read the news at the dover docks whilst waiting .about 3 months ago the good 3g service disappeared and all you get is gprs which is useless .all your advisor could say was that there was good 3g service here when clearly there is n't anymore .gprs is useless . because you (xxx ) dealt with my problem quickly/no fuss !thanx eccelent help , courteous , and always understanding your responding quickly to customers call is my no 1 reason , couple with the excellent customer service skills i got from the guy that spoke with me .i am very pleased & impressed that means you have greatly improved in responding to customers calls & i wish u keep it up .thank you i got the awnswer quick and clearly just satisfied with service because the people who i spoke to were very kind and polite , however sometimes my problems were not solved . query was solved straight away on the call , adviser was very helpful . the guy i spoke to was very quick and answered all my questions nice and friendly i understand that the guy it was just doing is job but xxx could n't help me so i am very unhappy with xxx i have a phone bill that cannot be explained , that 'needs to be paid ' yesterday , and it 's for roughly 100 pounds when i have n't had a phone due to xxx issues ( see client history ) , or used much money ! ! advisor was good , but xxx have sent a bill which has no details/cannot be explained - not advisors fault i have had nothing but bother since changing to xxx .i will not be renewing my contract when it expires .i was told i am not a xxx customer yet xxx are texting me asking me questions about there service .it is a disgrace ! staff member was very understandable and helpful overall happy with service but could be clearer on the tariff as i was n't aware that you have to have calling credit and not just minutes to ring customer services so had to borrow a friends fone to call you do n't go what you say your going to and it 's usually to the detriment of the customer .what happened to customer service ? adviser very polite and professional however query is unresolved and lack of organisation. . upgrade is n't acknowledgd advisor did everything by the book which is good .however i 'm not happy that xxx does not treat its high end customers the way one would expect .i have asked if i can upgrade to a new blackberry phone to what i have been rejected since its 12 months left on the contract which is right but i thought for customers such as myself it wo n't be a problem , so that 's why i gave 0 for resolving my query . was requesting a couple of numbers to have nuisance calls and texts blocked to my phone .my phone is used for work and business .the adviser could only either change my number ( pointless as i have used for 13years for work)or block all numbers to my phone .( which is just stupid when trying to use for business ) the call handler was very professional customer care service was a 10 overall satisfaction with xxx has to be a 5 due to reception for calls and internet in my area very very poor .will probably move on at the end of my current contract in june . the last person i spoke to helped me out very well the advisor who dealt with my call was very helpful and was good at his job all questions were answered with options and suggestions given 88833777009 the person i spoke to helped me a lot , she was very nice & kind & helpful .i have always been happy with xxx service ...i jst wish we did n't have to pay to speak to our customer services ... was not given constructive help .only in to another shop as the shop i originaly bought mobile from is closed for refurbishment . xxx after over 10 yrs is about to loose my business because the upgrade you offered was not good , i got a much better deal elsewhere advisor was friendly and listened to what i had to say , she was very patient as i was rather annoyed that i was in the situation in the first place and this is n't the first issue i have had , but the issue was resolved above my expectation .thank you having trouble with signal for the second time this year which in my opinion is not very good , advisor explained there was a problem but also had an attitude of which i did not appreciate so overall not really that happy with xxx at the moment as i have two mobile phones that i cannot use fully i waited 3 days for a delivery after having placed an order only to be told the delivery company lost my phone ...i had to place a new order .the operator was great but could n't do anything against such incompetence and bad service provided by xxx 's contractor .i regretted buying the phone and i am looking into canceling the contract i have just applied for ... the guy who helped me was nice but did n't resolve my problem and xxx are generally a **** network to be with as you can very rarely get signal an will not be renewing my contract when it 's finished the advisor couldnt be more helpful .excellent customer service . beacause xxx is good listened , had notes and information from previous calls , organized , confirmed agreement with persons on office , made dates and arrangements clear . great service from a very helpful person quick answer , helpful operator . poor service , i 'm closing my account , no attempt to persuade me otherwise , looking forwards to a better service from a different network 1 is based on the customer service i received in your bexleyheath store .it was atrocious .staff were rude and unhelpful .your call centres are so much better . for q1 - i 've always been wiv xxx !q2 - i 'm still waitin for my problem to be ressolved !q3 - everytime i have phoned everyone has been very helpfull + friendly ! i got all the service i required and all my questions answered the person who helped me was lovely but overall i find xxx largely incompetent , coverage appalling and web support lacking .i do not recommend xxx and proactively warn friends and colleagues from signing up their personal mobiles to xxx . very polite ,very patient the problem was not solved and the agent did not seen to care .did not seem interested . personable , friendly and helpful adviser .however , it was an unusual query and he did not quite resolve it ! she was very helpfully * my problem was resolved quickly 2 days in a row my internet on blackberry has n't worked yet i 've upgraded internet plans to use more data and ca n't even access it , ca n't send any bbms or emails due to a broken transmitter and just been notified my area does n't support 3g therefore having a 3g handset is useless , the lady from technical department was quite rude and abrupt man was very good service has been bad tryin 2 end contract i was calling for ages without an answer about a lost phone - an urgent matter !i had no answer and am now in no position to call .very frustrating . reading fc champions 2012 well if i did n't have to ring about the same thing loads of times then it would of been higher rating ! ! but because of every time i call every body has said a different thing ! ! ! !but the lady i just spoke 2 was very helpful because they were helpful and sorted out my needs straight away . great customer service .very friendly and helpful staff . in the last 24hrs i 've spoken to yourselves , bt and hsbc , the lady i spoke to was the only person who could understand me clearly and vice versa . didnt resolve the problem , advisor suggested a solution which has been tried 4 times and not worked , im overall disappointed with xxx , had numorous problems with phone and network , considering leaving xxx no one answered my call my query and the solution were dealt with helpfully and promptly . the new bb does not work and i work with it .apparently it is not possible to change it so i am going to leave xxx after nearly 6 years i 've called 4 times and still my issue is not resolved , all i want to do is send picture messages and it seems impossible well handled no good service really good service , to the point and very helpful ! good srevise your customer advisor was very polite and extremely helpful i love the customer care team .they are very helpful .my the only problem with this network apart from the signal is its price .regards the lady on the phone was really willing to help and she gave me the answers i wanted . very satisfied advisor was polite and patient and fully resolved my question , even calling me back to check everything was ok . the reason is because they sorted out my new number asap even tho i messed it up and also found out the app for my iphone how to block unwanted .numbers the operator was very polite and cheerful but my daughter wanted to change her number as an exboyfriend is sending her messages off different numbers but she has a freedom pack and she cant transfer it the lady was extremely helpful , polite and courteous , all my problems have been sorted more than satisfactorily , thank you for all her help operator was polite & helpful ! answered questions i had quickly and concisely thanks your website says your call centre is open until 8.i called just after 6 , waited 17 mins and was then cut off ! can not explain sorry bad advice ! call me and i 'll explain .many reasons ! i have had to make 5 calls so far to resolve this but still all the answer i get is ' we will escalate this ' .what sort of service is that ! .it 's not . because what has been said has n't been done yet 10 the lady was pilot , efficent & helpful no use at all spend alot each month and no service back from u thinking of change all 3 phones we have with u i did not get ny problem sorted and th phone cut of after 12 minutes and no on called me back good service good service helpful staff they dont care found theam unheapful if i could seveir with 02 i would move 2 morrow xxx has cost me and my business thousands of pounds through a series of blunders and relentless poor communication internally .your customer services system is a case study in inefficiency , your handsets do n't work and your attitude towards customers is contemptible .i have never had such a bad experience with a company .i would leave in an instant if your termination terms were n't so expensive .my brand new phone does n't work and apparently the best you can do for me is 'ask the system if i 'm allowed a repair or a refurb ' .i am seriously considering devoting some time to building a website where people can post complaints about you . because i have just stent half hour on the phone with you i have a problem with my new i phone and you offer me a reconditioned one i do not agree you have should of gave me new phone as it is less than a year old as per my first answer the attitude of the guy i dealt with was excellent which i not always the case with call centres . good services and ya anser very quickly . the content control is still in place but apart from that im very satisfied the lady was very polite & helpful & sorted my problem . i have been with xxx for over 6 years and wanted to upgrade my phone early as the one i am currently using does not work correctly , so i am paying for a phone and contract that i cannot use fully ! verry helpful because i am very satisfied with xxx and the way i was treated the problem did n't get solved but the operator showed profesionalism the technician was extremely helpful .i still have n't managed to set up my email but this should be sorted out when i obtain some further info about my pop3 account . great service and the adviser went above and beyond to really help me the advisor that i spoke to took time to listen to my query and was willing to help , not being judgmental at all .she was cheerful . satisfied with the service your staff need to understand your own company policys and not miss inform your customer only to have them complain about them .bad experience and as soon as my contract ends i will be closing all of my accounts with xxx . because after explaining the situation , the person dealing with my concerns and upgrade confusion resolved the matter and was very polite the advisor was very helpful and sorted my complaints unlike the other advisor last month the problem is n't fixed but the adviser was helpful your operator , laura , was extrmely polite and efficient . it was as if the advisor was reading a script .they kept repeating the same answer over and over again .very disappointed - i am considering cancelling my contract . i was going to leave you but i had such a good deal and your staff are helpful and ive been with you for so long thats why i rated you 10 and stayed the gentleman i spoke to was so helpful and pleasant to speak to .he solved my problem he was very patient and very efficient - a pleasure to deal with .thank you problems remain insolvent i could not get the right answer why i needed to write to say l am cancelling my contract and i was in two minutes i will get a text about my code to to move to another network l am still waiting more than an hour now . because i keep ringing about the same thing an it never gets sorted out satisfaction excellent staff .very helpful and did n't have to hold your call centre in warrington is attrocious .this rating was not for the advisor but the calls which preceded it .the disgusting attitude of your staff and managers at the call centre was shocking .the manager who called me bak re my issue , samantha rorbech was an absolute disgrace .rude , obnoxious ,argumentative , dismissive and totally ignorant of customer service .she shdnt be allowed anywhete near a phone , never mind a customer service management job . very satisfied with how the call was handled .explained clearly my query with good product and sales knowledge .thanks xxx is suppling very bad customer services bad staff bad comminuted with me very very bad nice guy very helpfully the problem was sorted ! good service . easy to respond .not too many questions . the last bill i 've got was much bigger than i expected .it 's a little to much for me to pay in one payment as i 've paid my salary every other week it 's much easier for me to pay that only one bill in that way . be cuz i u been in and out my bank i well have to pay 10 pound a time , i just hope u have not , as i wus not me,but ur good ,best but i do not need this in my life i got 1 leg and that 's y i did come on to this and of pay as go , the service received was exceptional and i have the name of the advisor and his manger to send a email of commendation . customer service advisor was great generally dissatisfied with xxx both customer service and quality of signal etc i was very happy with how quickly i got through and how nice and friendly the adviser was .overall a very good service .thanks ,not today because i asked what i wanted and the answer was given to me quick and well ! ask your contact who took my call .thank you and good night . to phone back in the morning .therefore my issue has not been resolved .not happy ! i was sold my iphone 4 s under false information ,3 g coverage is not guaranteed as i was led to believe quick and efficient service happy friendly adviser because once again my phone is n't working just only 2 weeks after we resolved the last issue that lasted 7 months ! always excellent service thank you x im happy with the way my problem was handled , and solved . my son is diabetic and nobody was interested in fixing his mobile 9 as i find xxxs offers quite good .5 because the matter i was calling about has not yer been resolved .10 the advisor was very polite , helpfull and understud the issue i was calling about straight away . 11+ polite helpful and friendly i was happy with the lady i spoke to .she was very friendly and helpful rang 4 times to sort a simple thing out got told 4 different answers never have xxxphone again problem not solved but man told truth and was helpful my sure signal wo n't let me update numbers , the agent updated the numbers for me , but was unable to tell me if or when i will be able to do this myself . operator was sympathetic but had to direct me to web site ,iv had previous billing and account access problems which previously took a very long time to resolve very pleased with info provided i do believe that xxx should show a lot more attention to customers if they expect to keep them ,my request was to re register a number that lapsed in the middle of jan due to no use during a operation and further illness , i made 3 calls ( paid for ) and not only did not get my no back but lost the credit i had . rang due to problems w signal at home .when my call failed your adviser then failed to ring me back . customer service good but could n't offer me a system to warn when free mins low so my bill unusually high good customer service .very friendly . recently been a victim of fraud , phoned twice today and did not get asked my password of 4 number passcode , absolutly shocking ! ! !and got charged twice on my bill , just cant wait to cancel contrtact next month that 's my desion on them good service ,polite women on line ,no problems at all, thank u . after being with vocative for 15yrs i think the phone calls were just a waste of my time people need to cheer up when talking on the phone operator polite , listened and agreed my problem did exist did not try to talk over me and even though could not solve problem -offered small compensation top service , polite , professional , being treated very unfairly and have not been receiving what i payed for well , as of late i have found xxx as a whole rather poor as a network and extremely enfeuriating with regards 2 customer service on the phone , both , with advice and staff knowledge , i find the staff , (( some of them ) ) , un=educated and not suited to there career path certainly not telecommunication skills but this evening i was greeted by a very up beat , helpful and rather nice guy , so that 's the reason 4 my higher scores polite people very helpful advisor .... for a change .... who i could understand ..... it was a simple query though . i think xxx has gone down hill in the last year or so ..i 've been with them for many years now but will not be renewing my contract when it expire 's ! very satisfied the first call handler provided no help at all whereas the second handler could n't have been more helpful . i got what i wanted which im happy it got resolved how i rated the advisor on his product knowledge rude advisor even though the cust serv person i spoke with tried to resolve the issue , ultimately this upgrade should have been pain free .i have had to do 2 store visits , 4 - 5 call phones and informed already i should do a factory reset .at no stage has xxx apologised , took control or fully managed the situation .this still has n't been resolved . i was preoccupied becuase of the very expensive bill and the advisor gave me some tips as to how to avoid going over my minutes ' allowance . your service is a disgrace .it took me over 30 mins and speeaking to 5 different operators to try to find if my 2 new sim cards were activated and then try to get a new number signed up to my sure signal .to no avail .the operators either did not know what they were doing or gave the wrong information or their computers were `going slow ` or `jammed ` as they told me .utter disgrace .my battery then went flat .i am awaiting a call back explaining the issues i have suffered , and expect compensation for the shodd shoddy service you provided . he was nice and helpful , but ca n't believe there ca n't be a way to transfer 2 numbers . guy was very helpfull my problem is not resolved after 3 days with my text and web package xxxphone overall is a very satisfing service provider the query was solved and everything is fine now .thank you the service is not what i expect and i felt undervalued as a custoner friendly advice generally felt that the issue was dealt with well signal coverage is quit bad in some areas / like stirling where i stay / internet data still to expensive ! i was happy with the service provided 10 definately well i ca n't change my phone evan tho its useless .and the girl sounded lovely i want her number because i was v happy with dave 's helpful & prompt advice person i spoke to very polite and helpful but could not resolve the military discount query of no response to ian birtle second set of emails sent to you after the request for discount was refused have to more emails on monday .he did add one months discount to our accounts while we try to sort the problem out . the customer service is terrible iv been trying to sort out a problem with a bill for 3 weeks and ca n't get a straight answer .each person gives me different answers to the same question .andfor some reason no one could understand xxx changed my billing adress without my authaurization and when i called to find out why they said that i was frozen out of my own account until i go to a store with some photo i 'd !i have been a customer for around7 year and am now considering leaving xxx for the way i have been treated sorted my problem asap no my daughter and son-in-law are in brazil , they tried to use thier xxx touch screen phones but nothing happens it 's like thier phones are dead .i phoned yourselves on thier behalf .they had given me thier passwords so you could resolve this matter , i was even though i had thier passwords i still could n't deal with this matter as they had n't given you thier permission to access thier accounts .the young man gave me a number and said they can call that number and hopefully they would be able to help them .this does n't help them as they wanted to take pictures of the rio dejanerio festival as it stated .whats the point buying an expensive phone with a good camera on it when you ca n't use it and ca n't get any help to get it fixed . because i deal no one listen to me always been happy with xxx been with xxx for ova ten years , everytime i ring customer they always deal with my requests an always explain queries without a fuss and polite . . i 'd never switch network . . the operator i spoke too was very polite and well mannered .i would recommend xxx to friends , as it has good allowances when you top up and there is a different range to choose from . most times i have to start asking for a superviser as most cust serv asst .s are not interested .been with vod 9 yrs and will be changing when my contract finishes , i feel as if your reps are not interested in aftersales backup the advisor was very helpful .the time it took was not acceptable . yes i could n't get an itemised bill on my internet account so i asked to be emailed one .and what did i get someone else 's bill , unbelievable . everyone is extremely helpful when i call and the fact you have the promise to pay option in my opinion is a life saver .thank you xxx phone me very helpful and informative and polite staff your price is too high for using the phone abroad so u will have to look else where to buy credit .the service and simon was professional i think xxx is a good company 2 b with .been with them over here in scotland and in new zealand . there was no hassle , no form filling & the outcome was what we wanted - all done very quickly .thanks . i 've been mis-sold my deal and am now taking my custom elsewhere ! was very attentive and solved my problem literally had enough of xxx , the charges on my last month bill were crazy and i should have been notified i was nearing a silly amount of money- i thought u could get passport in abu dhabi- also i 've been dealing with getting credit on my bill since november and i 'm always calling and the advisers do n't seem to know anything about it ... i 've been with u guys a long time but after the service and bills of the last yr it 's time for a change in october friendly , efficient and english! ! ! ! ! i 've always found xxx very helpful and a good service provider .i had 99 % of my problems solved today . cannot get an itemised bill although i have asked3 times in the last 5 weeks .i am absolutely disguested with your company which has lead me to a large parking fine ! ! ! ! ! ! that was the experience problem is not solved advisor very helpful .all sorted . because i got cut off and how do you expect me and my daughter to talk to you at the same time when we live 50 miles apart i have had to ring on occasions quirying my bill hidden costs etc friends and familyis a great plan , customer service have always been excellent especially on this occasion . we 're having signal issues with a new phone i purchased for my daughter .need to decide in the next 6 days if the phone had to be returned . i was advised on what i could do to sort problem .rather than sorted it for me ,only optin given always pleasant and helpful your company is awesome ! ! ! i have insurance on my phone which i have paid now for 18 months and when i needed it it was not applicable .it was a rip off .i bought the phone from you and you tell me to go to apple .do n't sell something you ca n't support . got call from u lot abt updating price plans changed 2 asked 4 written details got nothing called 2 check & u had changed item without agreememt 2nd time 4 this ? incompetent support.customer service advisor could n't care less to solve my issue of setting up blackberry service .just getting the client off line and go home rather than providing careful advise and solve the client 's enquiry properly ! ! ! simply the worst service-but i 'm sure xxx does n't care aabout what loyal clients think ! !disgusting :( was very satisfied and the woman on the phone was very helpful and pleasant my questions were answered and appropriate assistance given .many thanks . : ) been with xxx for 25years .never had a problem !that has not been resolved quickly .my children have used other networks and changed to xxx .much more helpful and care with customers . was ok my query was answered and i am happy help , my toes are stuck in the dvd player . satisfied , and the lady was very nice ! ! 8 could understand your operator and she solved all problems that we had you have charged me for 2 handsets , your **** up and yet i have to speak to the store as xxx cannot communicate internally .when i asked twice to log a complaint call handler would n't .talked **** about his own issues .you are so bad at customer service , you set the bar so low you do n't even know what good service looks like . cause xxx are very helpful sorted quick , and done when you were about to go home after 8pm . i 'm happy most of my experience have been good with you agents always happy to help and resolve issues . i do n't like xxx cause of reasons in the past but the person i spoke to was helpful very poor ... have had no service at home since the weekend ... have made several calls to try to resolve and no action from anyone ... dreadful service will be looking to move to another company as soon as possible . woman excellent but customer service not open so my steps could not be answered very happy with service , no problems . no help at all ! ! excellent customer service n dealt with my query quickly n guidely helpful advisor , but could n't resolve my problems and i still have a huge bill that i have no idea what for .losing faith rapidly in xxx . wendy was very nice 2 speak to , nothing sounded scripted . q’esolved as i was mugged and my fone screen is broken ,but asno one listened 2 my problem as they wanted 2 get home .aslong as i get an immediate i gave them ratings beaucause i am a very proud person to be apart of xxx very well spoken easy to understand and very polite and helpful . good service call me and i will tell u. i was happy that the adviser dealt with my problem quickly and it only took afew minutes just because they were v.helpful & clear that is 4 questions not 3 no bcos im not typing a detailed critique w my thumb ! very pleasant .polite .and always very helpful ., i have always found xxxphone reasonable .and the lady i spoke to was very polite .buti put 5 pounds on my phone with my card .it said my trabsaction was successful .although it hasnt yet put the money on to my phone .soi had to walk to the telephone box to make my urgent call .wich was the reason i topped up when i did.can you help me please . ? service is **** once contract is up im gone . very helpful was n't helped at all ! 8 til 8 is not good opening hours for a giant like xxxphone i thought the help i recieved helped me problem solved straight away , advisor very helpful ! the ynung man i spoke 2 was very helpful and polite operator couldnt have been more helpful in trying to fix the problem my son had with his top up voucher i like xxx , however i had a problem topping up my phone and the advisor told me my phone would be credited in ten minutes but it was two hours later satisfied overall so far .some issues still remain to be closed . there was a network failer and i was putting a top up on my phone an its the first time its happen to me but the credit wood not go on i waited well over an hour for the credit to come on yes it did p me off a bit if it wasant for that i wood of easly given xxx ten out of ten because the help i needed i did nt get when i got through to someone they we 're helpful i have problems with topping up my phone and the adviser was very helpful it was because i got through to a human voice very quickly and not just a machine rung up twice and had no help , now cant get though as need to charge me son lost his phone and got a fast responce to get it disabled swift good service but had to wait a little too long to receive rewards the service provider should contact by the mean of a call or a text i really needed that credit and i was not going to use your i o u it a rip of why should you have to pay interest it sick :-( i have never had any problems with any service i have received from xxx , all my queries are always answered promptly and the advisors are always helpful . i like xxxphone its a good network and great signal my problem still hasnt been resolved after 2 attempts .although both advisers were pleasent and appologetic . yesterday from 5pm to 9 pm i ca n't make any phone calls or text .everytime i try to make calls .theysaying network busy . i could n't contact my pregnant wife . i have been left with no credit the service quality was very poor , and the automatic service was a complete waste of my time !and still my problem has not been solved ! problems topping up on more than 30 times every time i buy credit it doesnt let me do it end up phoning 191 2 put it in , fed up with it might change network well i have am still tryin to turn my 10pound into afreedom havin no luck she was very helpful and polite and her manner was very professional , she also took the time to search system for a phone i was interested in upgrading to , all round a very happy person to talk too . when i rung i was told what was happening straight away and the adviser was very helpful satisfied i think u guys did a gr8 job last night with the topup issue , u had a very professional staff on hand who was very helpful thanx because i was happy with the speed i was sorted out and the problem resolved i absolutely despise xxx , but that lady was nice . your member of staff was a native english speaker which i feel is very important in allowing good communication .she was very efficient in the tasks she had to perform and was friendly and patient whenever i had to obtain details on my end . it was a difficult query and i was not happy but the young man managed to give me the information i required no excellent advisor .couldn have been more helpful .efficient and professional and a credit to your business . gd network because it was good customer service i find xxx is really helpful in everything they do and understands their customers wants and needs thank you . happy with xxxphone operator polite but no corporate service ethic from xxx . i just did but in summary , too often no network service , rude customer care - see previous txt coz i woz v happy wid v service provided on all level .s . my call was dealt with very well .i was n't due an upgrade till july but due to being a loyal customer i was given one early and the advisor i spoke to when upgrading was fantastic and very very helpful !i have recommended your service to a lot of my friends .thanks for all your help . prompt professional service to long on phone which cud be sort easyer than that very good service , friendly but was unable to help due to time of the call .relevant people were n't available to talk .a note was put on account that i had called . i found it hard to understand the person who dealt with my call so i was n't completely sure what was happening with the password reset on my account . disappointed with terrible customer service one guy hung the phone up on me , signal is terrible iv had problems with my dongle i installed it 10/02/12 and it should of had 60 days of credit free with it .but it ran out yesterday why no problems .prompt . did not help with query pleasant staff , quick replies and your staff displayed a good knowledge of the query hi . xxx is now very expensive and after 10yr with u wil be mooving 2 o2 not hapy atal . things got sorted right away can you ignore my reason why i gave a score of 5 for customer service .reason for this is really it was late when i phoned and he did tell when to phone and what no to call so i would give a 8 overall .sorry for any inconvience ! can i ask you a question ? random phone had been stolen .advisor polite and friendly even at 2am .number blocked immediately . because the quick way ur workers dealt way me .so send me know wen u have great new offers on contracts and i will take up one of ur offers o excellent very helpful advisor and not a long drawn out call ? very responsive service - thank you for your help ! friendly and helpful the person i spoke 2 was great . 2 me signal always good did not resolve my problem but the guy gave me optuins as i could n't ask for any better ... advisor was very helpful , sorted the issue out straight away and was very polite and friendly . very good very good response very helpful generally satisfied .however i should n't have needed to make the call . adviser was pleasant and able to resolve my issue speedily . the call back was prompt .the account details could have been researched better .the initial comments by xxx was about charging and being out of warranty before going through any diagnostic checks to solve the problem .i thought that was not very customer focused . poor network service payment made .direct debit setup .all dealt with .no further issues or problems hence 9 given for rateing . good service the person ad problem not resolved even though assured it was .as for my follow up call the word `appalling ` does n't begin to describe how bad the customer service is . 4th time of trying to sort out a problem and still got nowhere .been put on hold , cut off spent 30mins of my life wasted and then get told it 's a nokia problem .i pay you for my account so when someone takes money out of it you ca n't sort it .you blame nokia . customer service is being further eroded by not continuing to send paper bills to those who request one regardless of your age or your ability to access the internet . they were really help full ! no problems , everything was done quickly . over all very good ! i allways top up and there is never anything for free like on o2 for example extremly helpful and resolved my phone problem very easily and quickly why pay ten a month for insurance ? yes , because i have a 12 month contract you penalise me and charge me an extortionate amount for additional data over and above my allowance .as a xxx customer for a number of years i think it 's wrong that i should be treated worse than new customers or customers on 12+ contractsas such when this contract is up i will be moving to a service provider that can better suit my needs over a 12 month duration thanks customer service overall excellent .recommding xxx .i 'm startin to see better deals for less on other networks .feel that its pricey for what i have got as tesco does a similar deal for 30 pound i have no problem with xxx when i call them very helpful and dealt with problem i had efficiently very simple i have paid you thousands in bills !i work abroad as you know , i pay for 3 phones , mine and my wife and daughters , most of my friends are on o2 and they pay less than half od what i pay you each month , its seems its much cheaper with them doing pay as you go !after 12 years with you i feel like leaving now .and going to o2 and getting 3 pay as you go phones for my wife , daughter and me .and that 's the truth and a fact they pay more than 50 % less a month ! good service good service i think it was fair throughout in regards to the service i experienced .i still think you should be told when your phone is going to cut off via text very good all round help . the advisor was excellent i was helped to get my phone up and running and was dealt with very courteously and patiently .i did wonder how technically apt the operator was - she seemed to find it difficult to explain clearly what was wrong - otherwise it wd have been 10 in all categories . the service was excellent my only moan is i could n't get the phone i wanted direct through xxx which meant i could n't get the extra discount off the contract as i would of had to take the contract through phones4u very helpful ! not completely on the last phone call as she was very helpful and arranged to sort things .last week customer service was terrible the first advisor lacked total empathy for my situation and was less than helpful .the second advisor was more infotmemative and offered alternative action as was sympathetic to my problem which is serious . rebecca - she understood what the problem was and resolved it .happy with service on this occasion because i have no access to another phone so xxx operator could help me he cut me off .bad customer service . ! ! ! ! ! ! ! i have a problem that is still not resolved and although staff tried to help and were nice i still have problem . because i 've always had good service over the 19 years i have used xxx .always satisfied with your services . i was offered a new upgrade for free and now i ca n't .the call is apparently being listened into .i called yesterday and was told that the call has been listened into but nobody has called me still ! ! ! my queery was sorted strait away not happy at all , i had to top up twice and only recievd 1 top up , and now i have to wait 48hours for my money back . . on top you take 25p from my credit. . im thinking to leave xxxphone . i am stuck with xxx and when my contract ends i will choose a different network provider i got my upgrade from my local xxx shop , i was unable to use it .i phoned 191 and they told me that my sim had n't been registered , and that i needed to go back to my store to get it altered as they were unable to do it over the phone .the lady i spoke to was very helpful and explained everything the advisors are awesome !it would 've been a lot better if i could 've gotten my new phone from the store . no he was very helpful and had time to help me with my new phone customer service unhelpful , not happy with the attitude and my problem still unresolved .so therefore i will not be renewing my contract with xxx in november when due basically because i got what i wanted from the phone call . lady was extremely polite and very helpful .a* service instead , why do n't u get someone in authority to phone me ? promises to setup a new call plan were not kept . i was awaiting a call escalated from a conversation on monday ( promised within 2 days ) i received no such call .i still have not . no 1 knows how to help me 3 calls none the wiser .i am not happy with it at all u sell me something u no nothing about useless sort it out before i send phone back and cancel alltogether .crappy service it was a polite nd helpful lady who dealt with my problem very efficiantly . the service provided . 10 i was sent a text to say i could upgrade today , when i tried to do this over the internet and could n't so rang and was told that offer was taken off in january but did n't know that untill today . the first girl didnt help with anything ,mathew however was lovely . very helpful n friendly rep 1 not three but 4 ?s 2 problem not sorted3 no one has botherd to call me back 4 non english speaking staff in call centres very personal and professional manner from staff on chat and telephone .have just upgraded contract to iphone and needed lots of guidance . i phoned to cancel the automatic renewal of one of my contracts and was told i could only do it the day the contract ends !the customer service over the last few years has declined a huge amount . i was connectaed with your adviser very quickly and , though she said she was new on the job , she responded precisely to my enquiry .we were cut off rather abruptly when my battery ran low ! excellent service the lady was very helpfull and sorted out my questions very quickly very clear , very quick and professional service . having been asked to contact sales team via 191 i am told that there is no way to contact the sales team this way told if went to shop they would fix phone .went and they did n't good service because i had a simple problem that my i phone would not dock with my docking station and you tried to tell me i had the wrong one ! ! yes because it was a quiery for my husband very helpful and knowledgable staff . i think ur customer service is rude , never helpful and your company are awful due to over charging and never putting customers first . i phoned an adviser this morning she was very polite and ive bin a xxx customer for over ten years the girl was well sound very helpful ( 10 ) i did n't get helped and did n't get the problem solved and have n't been called back . because i have a problem with my phone and i understand my upgrade is not until 18 april but they would rather loose me as a customer than help me with my upgrade just thought every one was very helpful in sortting my problem out because the women i spoke too couldnt understand what i said .also despite having my name and phone nuber could not find my account very quick and hassle free . ongoing billing issues , discrepancies on contact length between xxx direct and the store , non competitive pricing for repairs of my current damaged phone plus unreasonable pricing for an upgrade ! the person giving assistance spoke audible english was quick and efficient and seemed genuinely interested in helping me ! 8 i was upset with tha amount my bill came up to but i understand the importance of monitoring my own useage so there 's not much i could say reps voice not clear , too many options and levels on automated answering bit . i think that xxx are all for pay as you go customers and new .ones never anything good for existing or good customers coz da service was good excellent customer service , very pleasant person , wanted to help .thanks : ) the advisor was polite and helpful unfortunately the actual network service being down for potentially several days ( gsm only on a blackberry ) is not so good especially when the best obtainable is gprs and occasionally edge in my location . your advisor was courteous friendly and helpful so gets a very high score .the issue is an odd one .when i click on a phone link on a web site it sometimes works but sometimes says calls to this number are not authorised on this phone .we will have to see if what she did works .hence not sure if resolved . professional , polite and a pleasure . i always get excellent polite helpful service when i call my problem was resolved and i was satisfied with the service understood and delivered exactly on my requirement i gave a 5 as i rang up to cancell insurance and was told it would take 30 days never had this problem before as i have quite a few contracts with you 10 q1 cause i was cut off and when i spoke to a advisor and explained i will pay my bill friday they said that 's fine u can use your phone till then , but the next day u cut me off again so i had to call again and explain all again ! !and q2 i 'm happy with cause it 's all resolved q3 the person i called today was polite and helpful no v good cust experience , only thing was could n't solve query till tomoz .not cs fault though . person .was very polite hence 8 but quiery wil have 2 b checked on bank st at a latr date hence not fuly resolved uk call centre and problem solved quickly carefully explained but hope he left note so i dont issues when i callback good call centre rep very happy with xxx been with you a long time and will continue to do so the assistant did everything she could , the problem seems to lie with the lack of process knowledge across staff .however further to this - i would not need to call customer services if the resolution procedure was better . service was unacceptable .my date of birth was wrong in your records .it has still not been amended .very poor .i will complain . always had excellent service from yourselves even when i lost my phone whilst on holiday my problem was resolved very help full nice .guy .solved problem spoke to four advisors to get end result ( relay same story 4 times ) , one of them trying to charge me for repair ( business line & a motorola defy to boot - definetly doesnt do what it says on the tin ) hence marks for last operator who seemed to be only one who knew what she was doing . because i didnt get what i called for ! q1 . helped as much as he could .q2 .the problem wasnt solved but every thing was done by my man to solve it the problem was with the website and it was out of his control .q3 did everything he could to solve the problem then advised on when it should be fixed and what to do if it was n't . my problem was resolved with no hassle the advisor was very helpful and did n't keep me on hold much and dealt with my problem in a speedy manner phoned to make payment , payment was made successfully .advisor handled call well . 5 problems after problem with my bills .i have been overcharged numerous times and it has n't been dealt with by the phone operator ! i now have to struddle to pay to bills in one and it 's not my fault why this has happened and as a xxx customer for about 18 years and to be treat like this i feel it 's wrong and unfair good service rang to my my bill and xxx had no problem taking my money the guy i spoke to was very helpful .the extent of what you can do as a company , not as good . all questions answered an resolved asap the reason for my top ratings is i was finding it difficult buying a freebee and the gentleman sorted my problem thankyou she was pleasant and helpfull worth 10 ! generally happy with the service person was very helpful and knowledgeable . it was sorted well adviser was polite friendly very helpful & efficient had to explain the issue to two people ( and to one of them twice ) .then given a recommendation only suited to a non-business customer .tech did however solve the problem finally . helpful yet again xxx have messed my account up which has cost me money , as soon as my contract is up i will be leaving and goin with another network provider very polite and helpful staff . . my query was dealt with effeciently and speedily . . i tried to top up my fne by debit card it would work so i phoned customer service and i had to give my details three times so i ended uo puting the phone down then i had to use a phone box which i want happy with when i ergently needed to top up not happy the guy i spoke to was polite and effient unlike the people in your store in bury st edmunds who treated my wife and myself like idiots when we went in to get advice and help that is why we have cancelledmy wifes contract all i wanted was xxx 2 notify me when my data allowance was up but u do n't have that service so very disappointed in that just thought it was a good service .any chance of a bit of discount of my next bill .lol . i 've always had very good customer service from xxxphone the lady i spoke to was very nice and helpful and my quirey was answered withoiut any problems no bill to high very helpful took to make sure i understood what she had said the changes made on my tarif has affected my plan and now i cannot make any overseas calls ! the adviser was helpful and sent a text to me to confirm our agreement . very helpful , problem resolved i have been with xxx for over 15 yrs .i have also had different networks and have not been as satisfied as i am with xxx .nearly all my family r with u and also pleased with the services they also recieve . 10 in general the service received was ok find the tariffs very expensive and will probably move , operator was helpful but still it 's expensive and not happy with last bill the reasonable yes as your team are not accountable for changes that are made to my account when i 'm told that they would n't , then when asked if i could speak to the person who made the changes , i 'm told this was done by a third party and that xxx do n't have control over their third parties this i find disgusting that my details are used by your third party and cannot be held accountable for their actions company involved is rbm as a long standing customer of xxx i find this matter disgusting they were great satisfied very good service basically no problems having to wait 3 weeks for my phone .speaking to some very rude females in egypt 6 for the first question because the women cut me off and i find that rude . your member of staff was very helpful & tried everything he could but im still not happy cos im not getting upgrade phone until tues instead of today .poor i think xxx is a good network to be with and the help you receive when needed is very good . quick ,easy and helpful the gentleman i spoke to was very helpful and courteous and my issue was resolved straight away the problem with my phone was sorted out with the phone call today . i feel that costs are very high . xxx is **** at customer service generally good service but problem only partially solved no i got the right help i needed the advisor was helpful that is why he got a ten , i was disappointed that the lines were disconnected not just outgoing calls & texts .along with this when i tried to contact xxx the office hours are 8 til 8 which is fair enough but to disconnect the lines when the office is closed is bad practice i was pleases with it that 's it i have tried for over an hour on 6 different calls to speak to an operator to explain the new sim sent has made the phone even worse than the previous one ; i wait and wait on the phone to finally get cut off , or it just continually plays the horrible on hold music .this is a business phone , and i can not get reception to use it , it constantly says / no service . quality friendly service very well man the lady i spoke to was plesant knowlegable friendly and took the time to really explore my questions and find solutions that best met my needs she did not rush or take the easy ways out leaving me feeling really valued as a customer i have always had a good service from xxx i 'm unhappy with the service i 've received from xxx recently .i have claimed on my insurance and have been given 2 phones as replacements which have n't worked .i have been back and forth to the xxx store 5 times and monday will be the 6th to collect the 3rd ( hopefully fully functioning phone ) .i just feel hugely frustrated with the whole process as it has been very time consuming and i still have not received a working phone from my original claim .i 'm being given an iphone 4 as a replacement which is a newer version than the original which is helping to relive my frustration but it 's only an 8gb so i have had to individually un-tick all my music so it fits which i was happy to do .but then i keep being told i 'm not entitled to this phone but on this occasion you will do it .i think that could have been worded better , for example as an apology .just feel hugely disappointed as my monthly direct debit with you is fairly high and i 've had this number with xxx for i think 15 years .i 'm just looking forward to receiving a working phone on monday unfortunately it will mean i have to visit the store twice on monday however due to a slight confusion regarding the courier .please let me know if u would like further information . 3xcellant service was given by the adviser i 'm wait for a new fone to be sent out once i receive it and it up and runnin i 'll no if the problem called with as resolved or not. . 1 . i 'm unhappy with xxx 's technical ability recently , having enjoyed a good service over 5 years .2. no one even tried to retain or convince me when i said i wish to cancel my upgrade excellent .would have been 10 for each except that i did have to go to nearest store as advised only to find that sin had updated and all working .maybe should have been advised to wait ? i do not have any more time to answer your question . i know what i need to do but it involves more effort than it should excellent service i got no advise on my problem other to phone samsung . the person who helped me was good .the xxx service was very patchy in southern scotland as i was trying to make the call . yes i want happy that my five pound was takin off with no texts to say why .so i had to put another five pound on just to ring 191 which i could n't afford ..to be told it was my family pack what took my 5 pound ..yet i had a text saying to acctivate it again i need to call if i want it back on which i diddent want it on ...also the girl who was dealing with me kept speaking over me when i was trying to talk & repeating herself when i was trying to explain so was not happy with it .& the fact i am now 5 pound down ! ! ! no no always heipful 10 very helpful very polite friendly efficient english call centre i called at 9.55am an my issue has only just been resolved 3 hours later !i was told to turn my phone on an off an it would return .i am not happy at the fact xxx just applied a restriction to my phone without consulting me my experience today was fine xxx are to expensive and staff are rude and not satisfied with the price plan i have got i do not get value for money the reason for my ratings is because the problem i had and i have still got and because no one helped me with my problem no very quick and polite well done 2 all there gud quality srrvice did what was expected and with a nice pleasent xxxphone employee . i rang up for internet settings for a nokia c1-01 and never recived them i had to speak to 3 different members of staff & wait to be transferred to each one , when actually the 1st one could have told me what i needed to know . he did all i asked its nice to talk to a person who understands english , not a call centre outside the uk where service is very poor v pleased with the person who help me , he was v good . phoned for the third month running with same problem got conflicting advice with onus back on me to sort .awaiting call from supervisor .very unhappy and frustrated . efficient , couteous , quick answers very quick to answer polite and delt with problem quickly i was calling to find out why the date of a delivery that was scheduled for this morn between 10:45-11:45 was moved to 1:45-2:45 and if it could be moved back to the earlier time !the first call with the lady even though eager and helpful , dropped the call !the next lady transferred me to another dept mistaking me for a xxx adviser !then the third time i call back i am told there is nothing that could be done for me !so now i 'm having to miss work today !which has angered my manager and caused me to lose much needed money ! not happy as in the last 6 months have had a lot of problem with my bill & have to keep on calling to make it correct & it still does n't get done .xxx was good @ 1 point but i am regretting moving over from my last network he was good and polite and solved my problem . got the result i wanted but lack of u understanding from adviser very helpful i have been with xxx now for a long time a have always found them very helpful yes . due to a xxx error i was charged 600 + pounds for part of one month .i have made numerous calls spending nearly 3 hours on the phone and i am still not convinced the error has been corrected .on wednesday i was told the error was corrected but today i was informed the full amount had been taken from me by direct debit , i now have to contact my bank to make a claim .i also have a problem with a sure signal device which i was told would be replaced one week ago .i asked today when i would receive it and was told the order has been cancelled .i now have to spend more hours on the phone talking to the tech team .if i had not asked about the sure signal device i would never have been informed the order has been cancelled .the service is beyond woeful .to cap it all i transferred my phone account from one of your 3rd party companies and had to pay up the contract to do so , i consider this robbery .why should anyone have to pay to move from xxx to xxx ? because you will not repair my phone foc and i have been a business customer with you for 15 years . my issue was resolved quickly and easily . the person answered the question s very well pleased with the outcome always used xxx never had any issues if i had they were resolved great service and reception many thanks a frankly strange and unreasonable attitude re trade in and wrong information given resulting in each department passing the buck and me spending more time than i can afford on the phone to be told you would not budge despite you giving me totally wrong information this could have been handled so much better and unless resolved will cost you far more than the few pounds that are in question which i i would have been happy to split before you wound me up so much .if you have any desire to resolve this mater please feel free to ring me . did n't have any problems with service today excellent customer service resolved my problem without any hassle .an extremely rare quality these days communicating with call centres .i normally detest call centre because of time taken in queue , and usual response unsatisfactory , particularly from call centres in india . always helpful good customer service because the lady sorted the problem right away , so i was happy with that . every little information from customers is helpful for improvement they were very helpful efficient professional service it was good service because the perosn who was dealing with my call was kind , dealt with the service excellent . great help helpful and polite no excellent service very pleasant manner .efficient happy with support i 'm pleased missold my account package , bill seems to change all the time , kept in hold for along time i was very satisfied with the person who dealt with my query but was unable to sort .it out completely because my lap top has stopped working because it took lots of phone calls to sort out the problem deallt with problem quick , and polightly just spent 1.5 hours on phone going round in circles being past from pillar to post for the phone call to just end and then no one call me back , your customer service is appalling the front line staff of xxx are the best .nothing too much trouble . i have been with xxx 4 yrs and u r always willing to help and u r always polite and very helpfull my complaint was resolved instantly with no argument and the operator was polite ur staff were very friendly and helpful with anything i needed to know never had a problem with xxx as long as i 've had a contract which must be 6+ years .always helpful a d understanding if the bill is a bit late .always recommend xxx to my friends because of the great service .: ) becaus you sed me massage about the question and i replay to you .thanks xxx general good service i found xxxfon got very good reception all over the world and best customer service via phone call , reason ?to continue the customer services via phone / advisors not only via internet thanks a lot plain , polite information . not really you have no concept of customer care my problem was not resolved and i was pased on to another company ... .xxxare **** ! 10 yes because the lady i dealt with handled my query/problem most efficiently , which resulted in me being able to resume receiving emails .if you know who it was who handled my earlier problem then please thank her . you said 3 questions .your time is over satisfied with service quick service staff member very polite and helpful as always , delt with my query with ease . i have no problems with any issues regarding my xxx business contract , that makes my life easier and my business efficient .thank you . i ask for comfim my payment but didnt get the text very disaterfide what reasons ?you asked me to do ratings and i did . because i felt that i need to let you guys know how bad the xxx network is the advisor was very pleasant to talk to . excellent service from customer service never had problem from them allways a pleasure keep up the excellent service xxx your customer service advisor was courteous , pleasant & answered my queries in a totally professional manner .in my opinion she is a credit to your company . no polite and get straight to the point the way i was treated last month ref paying my bill , poor website for self serve and inability to view my contract within my account and incomprehensible account information .poor . my problem was not resolved and i had to phone 3 times today but still the problem exists your a stupid computer that does n't reply thats 4 questions ha ha not knowing how to get rewards not internet connected the young lady at cust serv was excellent amazing customer service and understanding professional staff .fantastic ! ! keep it up ! ! ! this form of reviewing your performance is very annoying please ask no more questions ! service has been good issue not resolved the advisor was both friendly and professional and sorted out my issue quickly and easily .i was not however very pleased that it had occurred in the first place leaving me abroad and without the facility to easily keep in touch with my daughter who was at home . i like the service xxx supply not a helpful decision or any alternative the phone operative responded well to my problems with my mobile device .quick resolution to the situation , handled very well . quite simply you are taking a very long time and giving us alot of hassle over the simple repair of an iphone that 's not charging .so far we are the only ones getting charged yet the phone is undamaged , within warranty and has coverme insurance .absolutely useless !regards daron the bloke i spoke to was really helpful and helped me sort the problem quickly .hewas polite as well ,and clearly knew his job well . my query was dealt with efficiently and i was satisgied with my out come . i thought he was very efficient your customer service and approach to customer satisfaction is shocking.as a company you are interested in making money , and not the right thing . because xxx have always been good with me as a customer and iv been with you for years xxx making excuses and finding loopholes in insurance contract .furious and disappointed have to go 5 months without a decent handset .will be informing friends of this terrible service ! yes , explained fully what information i needed , in a clear and efficient manner the lady was very helpfully with my contract and to the time to look over pass problems i had with changing to new phones and new price plans would have been better if u had replaced my faulty phone as was promised in contract .nothaving phone in stock is not a valid excuse .adiffeerent phone should be provided very good . she was just very helpful ...she is scottish and i have an affinity with the scots as being canadian...we are a large descendants of the scots .great people ! because for every query the lady was happy to help , with a great professional style do chatting online , ask for call to solve problem .unfortunately when called , ask to email .now , still waiting either for reply .waste of time .please improve the service .thank you . sorted my problem out for me and was very pleasent . dreadful understanding and no support directed me to right department promptly to a very helpful member of you 're uk call centre many thanks q1 . 0 rating .q2 . 0 rating .q3 . 0 rating .my phone has been hacked and your not willing to do anything about it ! ! ! ! you rang me up and mithered me to have a netbook computer with you which doesnt work now you cant mend it and i still having to pay for it-why ? your call centre is perfect .it 's your web site that lets the side down .trying to top up your phone online is a pain .9 times out of 10 it 's impossible . the mqn i spoke to was beyond helpful and v nice also when ever i ring yr staff r v helpful ..buttoday the gentleman i spoke to was exceptional the assistant was polite professional and answered the questioned asked promptly . after 2 calls to xxx helpline i still do not have a resolution to my problem , neither do i have any confidence in the help and advice i have so far been given . ask steve lyndsey dealt with my order which was placed approx 4 months ago and assured me it would be fulfilled tomorrow lady handling the query was very good and super-professional , but the problem could not be resolved for reasons outside her control - due to xxx mast broken down .so overall experience 50/50 due to technical issues . the internet is very poor an expensive very polite , helpful young lady who understood my problem and has helped resolve . your staff member was helpful .your online system is not fit for purpose , does n't work ( and has n't done for months ) .not thrilled that i have to phone up every time i need a copy of my bill ... the whole query was handled very well . poor service mislead and you guys do n't honour what you say and you have poor communication btween ur internal departments i feel extremely stressed after seaking to you ! everything was sorted with a brilliant attitude service was fine and the lady i spoke to was ver professional and knowledgable , but the outcome was not inasmuch as xxx is particularly expensive to use abroad o/s europe , i am going to singapore so that is annoying the problem was solved and the advisers were knowledgable , friendly and helpful . good service .any prizes for completing survey ? neil barker good prompt service excellent service i made a simple request for a piece of paper and was told it would take six weeks to send it to me because my problem is with making calls and receiving calls nothing had been resolved so after going through everything twice i give an alternative number to call me on as my calls do not come through as i explained and still you try to make contact with me using this number so i will have to call you guys back and go on hold again for ages to talk to someone who probably wo n't listen again ! ! ! frustrated you will be calling me back again within two hours on my number that does n't work which is the reason for my call in the first place i phoned up with a problem and it was resolved she was very helpfull and i felt as if i was speaking to a real person not someone who was reading from a set script ................. efficient terrible overall service since 2010 was just happy with service its by far the best service i 've tried 02 lasted 5 days thanks the job was done asap i was asking for specific advice about my handset and she was n't very precise in her answers . i have been very disappointed with the level of aftercare from xxx , i run a business with 10 employees and i ca n't hear anyone unless i am on loud speaker my phone also switches itself off and i am generally unhappy with the service .i went to the xxx shop they were happy to send the phone away to be fixed leaving me without a phone for up to 7 days this would not be practical .all i was looking for was a new handset and thought i was a valued customer having been with yous for 5+ years .i am seriously considering cancelling my contract and taking my business elsewhere . iv used xxx for years and have never had any problems with the service trying to upgrade the customer service consultant was efficient and understood how to effectively deal with my problem bc o2 offer 12 month no deposit for iphone 4s ur rates are extortionate especially as i am a customer for 20 years with xxx line technical assistant very helpfully and informative .first contact call not bothered asked what i expected him to do and passed me on without me finishing my sentence .very abrupt just good all round service in the past year i was made redundant and got behind on bills for both accounts .xxx worked with me to get the bills up to date , just because first question i have been customer with you for around 7 years i have constant trouble with you over charging or getting my bill wrong and only having the money in credit i pay alot !of money a month for a now out of date phone to which no offers to my contract have been given especially at difficult times were i needed to lower my monthly bill !there are thousands of reasons feel free to phone myself for a full explanation other than that the advisor has fulfilled my request but well see if it arrives in the post didnt send new settins as requested .wasted 25p .please ring me to sort asap in jan i was told that i should phone back on or after feb 13th to discuss an upgrade , but there is no record of this offer and it 's now being denied .i will be call back to discuss the cancelation of my account in the next few days . i suppose to find the deposit back like i found the new bill . happy wth service , have a nice weekend . the gentleman from customer services was very helpful , curteous all the things u would expect although the gentleman from collections that i spoke to was the exact opposite which has effected my overall opinion ! very friendly helpful staff guy on phone was great but xxxphine could have fixed this prob a month ago wgen i first rang so am not happy it took so long but am happy with service i received today just excellent service 1 .when i joined xxx first i had several problems with my phone and had it replaced .2. now i bought the modem i have to go back to the shop to get it installed .3. adviser was very helpful . i did get a quick and accurate answer . you are giving my replacement early he gave good assistance and solved my problem the problem i had was due to my own stupidity and i realised this as i was talking to your adviser .she was perfectly helpful . very helpful and friendly i am not keen on automated services but once i was connected to an adviser i was very happy with the way i was dealt with need new phone .high value customer .thinking of moving account .can you help ? ? because all questions were answered quickly very polite and i understood him i am not good with technology and find that people talk about using the web and minutes use so fast i ca n't keep up , also hearing with background noise does not help i shall visit the shop soon . while the service provided was not that bad it was made extremely difficult to unsubscribe even following procedures given the man i spoke 2 done his best 2 help me with my problem . over priced no has ever xxx given me somethung valuable as a customer for more than 2 years and even the employee who dealt wd my request did not help me , i found that out when i returened d handset to xxx store .so shall i recommened xxx to others ? ? ? poor service got no where was told my call would be passed to a manager put on hold never came back was on hold for 40 mins so one then picked the call up and line dropped .appalled will take the matter further no one even bothers to call you back .poor service you offer x the reason for my ratings for the way your advisor delt with my problem with xxxphone and now i might stay with xxxphone because i 'm getting told different things and my problem still has n't be resolved i 'm still left with an iphone what does n't work properly and its only 3 weeks old no one will change the fone it is a joke the guy i spoke 2 sorted my problem in 5 mins .he was also very polite and professional but with a sense of humour .just wish i cud remember his name so can pass my comments back 2 him ! 8 10 the gentleman i spoke 2 was very helpful & polite the reasons for ma rate was first d assistant wasnt polite nd most importantly she didnt offer to resolve d issue she keeps making me feel as if i dnt no what am doin or sayin by continually repeating one thing over nd again but d same issue was amicably resolved in store for i left so pleased considering d amount i spent on bills everymonth why cldnt she resolve for me on fone or suggested for me to go instore i had to use ma initiative by goin in store to resolve d issue i cld have resolve on fone costing me time but d good is that @ d end it was resolve nt on fone tho nd thats y i rated zero..thnks the two gentlemen i spoke yo were rude and really not very helpful did n't take time to discuss options it looks like two weeks ago i rated you the best during my upgrade and now the language and assistance had changed coz h am in a contract ? ? ?what a shame that u deal that way ? ? ? ? full satisfaction with vodopone for twenty years xxx call are so much shorter to wait now , fantastic , not quite 10 as i 'm still getting coflicting answers to my tethering question but great telephone customer service now , before i may of waited 30 mins for an answer ! the advisor was polite and helpful and the query was resolved . no excellent customer service dealt with my query quickly and very friendly staff member i was satisfied with the service from the customer service team but i have asked twice already for an update on my phone for sending mms and i am still waiting on the message .this must be a fault with xxx . after having many arguments with your call centre staff and being given the totally wrong info i was ready to take my two accounts and move to another provider , the staff today were extremely nice and helpful and restored my faith in xxx ( for now ! ! ) because we didnt find out the reason why this happened , but we knew when the problem would be resolved very good service good service was all good the communication was absolutely clear and the man was quite meek **** service and problem not solved .fix your software ! ! i lost around twenty pound due to the stop the clock being taking off and was not willing to refund the money i spent due to a fault of yours i never requested for the change to happen and in a result of that i lost a lot of money because i 'm still not satisfied with any of the advice or the situation . no just the courtesy of the company and sympathy to sad circumstances i 'm very grateful this time service was excellant last time i rang cs was dissapointed the problem is not resolved after nearly 3 hours wasted on the phone i was highly satisfied with the member of your staff i spoke to answer two only got a 5 because problem not yet resolved and i have to wait a few days to re-register for my account .otherwise i am quite satisfied with the service received by the agent . excellent service all round , fast and efficient .pleased to be a xxx customer she was good on the phone xxx over charge how my advisor took time to look into my account , explained all my questions fully , was polite and all round could n't be more helpful easy to speak to a person not just automated service .polite and easy to hear what advisor said verygood customerservice and extrem friendly advisers i spokewith two today and bothwent theextra mile x sedounik there is a network fault , not my phone ! when will we have internet in newport again ? ? ? ? ? quick excellent customer service issue remains unresolved , promises made and broken every day this week . very polite , and fast .knew exactly what needed to be done and then executed it very promptly . good service i always get a great signal and relatively cheap that 's why i would recomend friends even though i got what i phoned for i have to wait 30 days for it and the person i spoke to was very friendly and helpfull because i lik the fact that i can call xxx n thy give me a straight answer on what i need to do ;d thank u polite , friendly and solved my problem the girl i spoke to was lovely ... give her a pay rise ! ! ! q1 - because of my experience of coverage and bills are not the easiest to understand re data usage and free call time etc i have been trying to get a problem resolved since april2010 and just keep repeating myself to the advisor evrytime i speak to xxxphone , what have they done to resolve the problem .nothing so you will always get a poor rating from me until my contract finishes . due to the lady being extremly helpful , and finding a better plan . they wan rug issue still unresolved an waiting on a call back from a manager ...the second day that i am waiting on a call back ... i wanted to speak to someone and could not get hold of anyone . i felt i was assisted very well , the guy was welcoming and was patient .i got the answers i needed . excellent service i did it in my above texts . did not need to wait longtime for customer service to answer my call and was knowledgeable and friendly . because xxx basically told me computer says no , when it 's a simple query they should have been able to deal with .i now have to spend more time chasing up other people and other xxx departments . unresolved query and ` computer says no ` approach . bad network specially for iphone users .infect i want to quit xxx asap .i m missing my veryimportant calls on daily basis .and xxx is not giving any solution other than words .rgds excellent service and friendly good service the problem has n't been resolved my reasons for calling was well resolved , , i was not kept waiting for too long and the was willing and ready to help with any other queris i might have , , , , i was satisfied and it was simple ! ! ! ! enough i 've lost patience with your feedback process change my satisfaction rating to zero your member of staff was first class .very patient and helpful . great customer service , polite , professional , however the waiting time was a little too much was satifisfied with service provided overall help full and no waiting i got the answer i was looking for instantly and well explained xxx is terrible , none of your advisers know your products , i get told something different every time i call .i ca n't wait to leave xxx the guy was helpful and he fixed my problem , nothing special it just worked well all is very good , hold is a bit long really ? ....i am a little busy for that .all i will say is xxx has plummeted to new lows i have an outstanding complaint between xxxphone and phones4u polite and helpful horrible experience with xxx .it is embarrassing that there is such bad service for a basic need such as phone usage ! i felt that chris was very sympathetic to my situation .he dealt with the problem in a very humane way .he used common sense rather than text book rules & regulations .this is a style that is rare is today 's society .the world would be a far better place if people used their brains rather than always sticking to ` company policy ` approach which rarely solves anything & only succeeds in making the customer even more frustrated than they already are .the fact that i was treated as an individual by chris rather than an average or one fits all was very pleasing & refreshing . good service good service n helpful i have always been dealt with helpfully and efficiently which is why i have stayed with xxx for so many years . good customer service quick and easy this experience was good but often long queues and very poor after a long wait .i have been a customer since 1994 - a little help goes a long way gd customer service 10,4 always willing 2 help very freindly personal probloms your advisor was polite and courteous .a quick response and solution .many thanks : ) after the initial difficulties from your operator in your call centre ( in egypt ! ) , i was dealt with well by bill rayson , the manager , in southampton store friendly helpful staff who resolved my query first time . fully satisfied customer ! my issue has been going on since november and no one is doing anything to solve it ! ! ! cos im happy with my 30 day sim plan and i like xxx , always found very helpful to me and wouldnt go with any one else . network coverage is poor in major railway cross overs and support often let down by few people . fast response to my question . very satisfied query sorted quickly . polite , helpfull , solved the problem . put on a freedom free bee and not all of it went on .had the 3000 text but nothing ells because i cannot access my xxx at home , webmail for over one week ! !i urgently need to check my emails .the number i call puts me on hold at 14p per minute . i found the person who dealt with my issues polite efficient and informative as i have found on the few occasions i required this service i was told 'you might be able to upgrade , but i wo n't pout u through ring back at the end of march . 'i asked if i could change my contracy now as i do n't use all my minutes and she said might as well wait to discuss in a couple of months when you upgrade ! very excellent customer service , got my problem sorted straight away !x awaiting final outcome cause of my upgrade i was all ready and chuffed to get one then u let me down like most of the time that 's why i take long with my bill coz ur not worth it had to ask some people for info which took time . the lady i spoke to was very helpful and friendly .thanks well handled very helpful sounds approacheable but professional . great customer service and very friendly disposition issue resolved successfully .thank you . your customer service agent saved you from losing a loyal 20 year customer - perhaps your repair service centre could learn from this ! quick efficient easy friendly operator was courteous and prompt dealing with my problem well done apart from the last person i spoke to , my short time with xxx has been awful .i will be looking in to yes . faulty product replaced with a refurbished and faulty product .i now want 2nd faulty product replaced with new product .operator could not help so promisef manager would call & i am still waiting for call .so huge waste of my time , rubbish customer service and wish i had neveroved my two businesses to xxx ( i am co director ) and will look to leave asap. because i was left on gold for over 20 mins which is unacceptable in my eyes 10 based on previous communications problem dealt with in 30secs .good service .thank you . the young lady i spoke too was very sympathetic to my complaint and extremely helpful .i also felt assured that my concerns were taken seriously the guy was polite & helpful because i like xxx a good service because you 'll are very understanding an reasonable the advisor identified the problem and fixed it and was friendly .she does not reflect my usual experience of xxx employees who are usually friendly but ineffective .in the past we have had handset problems taking over a year to resolve .they usually only get interested when we threaten to move our account . very 1o no i 'm fed up with v'fone .call me for more . good coverage with good communication network and good service to customers ur adviser was really good today .normally i hate calling xxx as its a job and a half but today was exceptional . i i feel if i had not called i probably would have lossed the money . 2 a good outcome .3 the man who dealt with me was very helpfull . all question i had where delt with fast and professionaly , and there was no wait . quick , easy and friendly customer service : ) a* for two up grades but 1 of the phones said on line in december that i can upgrade in feb but now it 's chaning so i look to go else where just was n't happy of how things have been done lady i spoke to was extremely nice understood my problem and was just so kind : ) good overall customer service .impressed : ) 10 good service for the first time for a very long time having one of our blackberry handsets malfunction , we wanted to explore the possibility of replacing the faulty one with an iphone for a trial period to see if this would be a preferable upgrade alternative when the opportunity arose .but just got the standard response ....'the computer says no! ' in not so many words .very disappointing and a missed opportunity of more business for xxx .will be considering our contract renewal options carefully when it arises . i would like for someone from management to call me and i will explain very dissatisfied as xxxfine are taking payments from my account when i have already cancelled the contract !! the advisor was just so hekpfull & patient and very good @ what he does , a real asset for xxx !i ve been with xxx 15yrs and hope to be another 15yrs with advisors like paul .:-d your service coverage has deteriorated and you seem to have no concept of loyalty management . satisfaction every question i asked was answered polite staff quick to answer and fast in dealing with my problem thanks local cell mast swiftly identified as being down , and fault rectified relatively swiftly , even though our call cut out before completion.reel life photos : where art and emotions fuse ...for the personal touch , invite us to join you .http ://www.reellifephotos.co.uk .xx elaine i was put onto the wrong person twice .the second time the lady was very helpful which prevented the ratings being lower i was told by an agent i spoke to yesterday that a copy of my contract would come with my phone wouldnt reccomnend to a friend as have had a lot of problems and would prefer to cancel the contract if i did n't have to pay and not happy with phone really slow but after what i had to go through last year changing it not worth it and the person who handled my complaint made lots of sense and was very useful for 6 read 9 i pressed the wrong button .would have been good if i could have done the adjustment on my online profile rather than had to call the operater was friendly and polite . she was good i was pleased with all the answers she gave was very hopefully your representative alan was very helping he arranged a new phone and plan that suits my usage . 1 : the replacement of the phone takes way to long compared to other phone companies i know of2 : my quiery was resolved in a satisfying way but i still need to go to a xxxphone shop to complete the process3 : the people who delt with me were very nice , courteous , patient and helpfull fantastic service , polite , helpful aand solved all of my problems without fuss .just all round brilliant customer service , as it always is every time i contact . didt get the response i wanted my thought process produced the answers i gave to your questions answer was quick and to my satisfaction good service , polite and helpful the problem was solved , the person spoke good english and was nice and helpful your automated paymentservice decided not to work after i had put in all my details so was quite inconvenient but your advisor was helpfull helpfullness .cris had great customer focused attitude .i used to work for customer services department and belive me nowdays that is rare .regards .piotr because you are always frendlly and profestional and understanding because u enter me in a free draw ! im satisfied with everything that xxx does lady was helpfull and gave me all the information i needed to know read my answers to your questions .thanks for asking problem was not rectified query was n't just resolved , i am now on a better , more suitable tariff after a friendly , efficient conversation .very good . took two days to make contact then 48 hours to unlock customer service agent excellent issue not resolved , explained , or escalated .apparent lack of interest for the issue , poor telephone manner .some checks were ( allegedly ) done though . i have sent a letter of complaint that will show why not the outcome i expected everything resolved quickly im feeling generous the advisor was helpful and polite .the information was helpful but had to instinctively undertake additional steps aswell as the steps advised to solve the issue .i was happy with the help overall . i chose to stay with xxx and blackberry because in the past your support was first class .today the adviser knew less than me .gave me misinformation and gave up and passed me to a balckberry website which was impossible to navigate for the difficulty i have found .i have asked a friend for help ....much more helpful and if he is unable to resolve i will return the device to you . do n't rate the service from xxxphone since contract began called to ask about smtp server to send , which you apparently do not provide or it no longer works - really ! ?for a business account ?will be switching to a different provider shortly . my reason for calling has not been resolved and i feel like xxx should be doing more to sort this out rather than palming responsibility onto the customer to sort out a xxx issue . i was forwarded to 7 people before i spoke the right person xxxphone was my call was handled efficiently and pro-actively . i thought that the service was good but not very efficient the young lady was so helpful and i just hope that my problems will be solved this time and i will get my paper bill on time in the future .many thanks problem unresolved none of your advisors know what your systems can do and they all give conflicting information .in this case 2 advisors told me they could not pdf a bill and email it , another completed this for me in 2 minutes and another said he would and did not complete the action .also the advisor i spoke to 1st it was his 1st day and he clearly had no idea how the system worked and no one to ask as a result he did not complete the action .also some of your advisors tried to set up an online account for an expired contract when i rang back for help logging in i was told that that was impossible .all in all it has taken 8 phone calls and over 2 weeks just to view a bill from my account . operator was helpful and delivered the bad news of xxxs charges for calls to and from malaysia in a friendly and efficient manner . good service advisor was ver from 10 to 8 is it no good you network is down in many places the advisor was very helpful . that 's what i thought because someone ordered 2 iphone 4s contracts on my account and changed my details without my permission after i made an enquiry with your customer services .basically u have dishonest people working in customer services .this took almost 10 days to sort .therefore i do not trust the integrity of your company . no time lost waiting and the answers came very quick v straightforward & quickly answered by a helpful young man . becuase i was waiting over 5 minutes when i was at work fining out a simple answer b'cause i really like your service that why i 've been with u for long . my phone which is 6 weeks old is broken and operator told me to fix it myself on line through the blackberry website .not good enough ! ! ! ! ! ! ! ! ! ! n/a they answered my query and solved my problem immediately i have to go instore for the third time as xxx keep taking too much money out from by bank !its discustinng this has happened on really nice operator on the other end .polite and friendly . xxx very expensive compere to the competitive .no difference between new customer and existent other company value the existent customer i been with xxx for many years i was very happy with xxx and i all ways recommend xxx .but lately getting worst nd worst because the women i spoke to was friendly , very very helpful , and you could just tell that she was naturally like that . not really the answer i wanted to here . liked : problem solved in one phone call .did n't like : not knowing how long i would wait on transfer from 1st xxxphone person to next one - worried that i was being sent into room 101 ... poor service and no valid explanation for exorbitant costs of phone repair it took a long time to get there there was a large sum of money taken out of my account without consulting with me .i was told that i will be refounded , however there was no appology or recognition of mistake or anything done to compansate mistreatment .i felt robbed and taken for granted without respect . horrified at getting a letter from a debt agency over an account i was assured would be closed retrospectively due to lack of service from xxx , then being transferred via 3 people only to be told to put issue in writing ! very happy with the service . once i had explained my problem i was told i needed to be put through to another department .i waited and as the call was just about to be put through i was cut off. i called again and after explaining my problem again for another 20 minutes the advisor explained i had to be put through to another department .now i have to wait 24 hours for a call back . the second advisor was difficult to understand and his solution was that i return my phone and switch back to my original plan which is due to expire in 2 months .i do n't want to return to my original plan with my original phone .i want the contract i was told i would get for the agreed price . i would be happy to talk to a member i he customer team and explain this in full . i would like to change the second answer to a 10 everything was resolved and i was a very very happy man after the call thank you 100 % satisfied i would recommend every single friend lovely people :-) i spoke to a polite and cheerful man and helpful you resolved my issue thank you very , very disappointed with the outcome of the issue , but the third person i spoke to during my call tried hard to make me less disappointed .i am still a long way from being happy today with xxx .after 17 years as a customer i realise customer loyalty does not count for much .:( not over happy with xxx very expensive contract , but i found your staff very helpful and friendly , she pointed out xxx have an app to keep on top of my mins etc xxx 's network and service seem to be inflexible and focused on corporate gain rather than the user with no recognition of customer loyalty but the operator is unable to influence these issues excellent customer service and knowledge . you were suppose to have sent me the settings to revive my picture messages last week , rang today and still have not received them no bess was very helpful and sent through my copy bills within minutes clear very helpful 1 . xxx has great coverage for my area2 .i am extremely happy with how my problem was solved3 .the lady who handled my call was very pleasant phone bill and the unhelpful person i spoke to on the phone .and the fact i ask for 1 piece of paper each month with how much my phone bill is and you class me as a highly valued customer and you ca n't do that ,xxx is a disgrace and i will be cancelling my contract had a recurring problem and for the first time i felt like someone was listening and understanding me !excellent customer service from the individual that dealt with the call i made today ! been with xxxphone 20 yrs no problems ( touch wood ) found out was on old tarriff now switched 2 better usage neil was polite and helpful with info i 've been a xxx customer for well over 20 years and on the whole it 's been a good experience ! advisor was really nice but i did not have all info needed to install new email all issues resolved and good advice given from a very professional and knowledgeable agent this is an ongoing problem which is not yet sorted . they were nice to b and tried to help the best they can very helpful , quick and efficient . excellent service received . data services have been down in rh16 since tuesday , and i work in this town and cannot read my emails or get online .i called as it 's the 4th day , there were no known faults so i was put on hold and the adviser came back saying there is a problem around this area .i asked to be compensated as i 'm paying for a service i cannot use and she declined .i advised i would be calling back on monday if it is n't working .she suggested switching to 2g , but i was on 2g & 3g i have been offered upgrade by text and e mail and advised to call .no upgrade available as yet .due to limited service on 2 occasions i am getting quotes from other providers .no refund was offered for the last occasion and we had no connection for approx a week due to a mast been down .feel i had to pay for a service that i did not recieve thank you very helpful happy with service ! all queries delt with efficiently and satisfactorly very helpful and polite . didnt have to wait too long on phone initially and good information given . good service reason is i took out a new 12mth sim only contract few days ago and wanted a second sim for another phone so purchased online only to be declined i hav been long term xxx cust and expected better service good service , pleases with resolution the operator answered my question quickly and clearly . no over the last few weeks i 've been messed around by xxx and will tell people to stay away and go with another service as customer care is awful xxx are not interested in their customers just themselves changing contracts to suit themselves just ad they have with me not happy i use my own phone on a sim only contract .phone on the wane so wished to upgrade to new contract .was told i could not so have to go to another provider and get a phone until this contract runs out .totally illogical that you turn down a long standing customer wanting to spend more money with you . overly long menu when ringing customer services and when i said i would change 2 another provider your staff member was curt i 'm very satisfied with the service question handled quickly .very friendly i 've always been with xxx and i always will be because of the excellent service u get .thank you very much i 've always found xxx customer support to be very helpful .& my query was answered i should not habe experienced this problem at all .it has been very inconvenient not to be able make calls when abroad . . dissapointed that new phone has arrived faulty and that instead of replacing it with another one i have to wait for a refund .which could take weeks :-( very satisfied with the whole xxx experience u cant always get thru easily and when u do a lot of the customer services are foriegn and have difficulty understandin them .also compared to sum other phone companies ur offers arent very gud and when my contract runs out i will be changing . i asked a simple question i got a simple answer .but in general i find information given to customers unsatisfactory and feel we are treat like mugs .e.g the problem of constantly varying reception im not happy with ur sevices and expenses because my services are still not back , i ca n't use internet , what 's app or bbm it was ok still have n't received promised pass code xxx are rubbish .your only consolation is that the others are no better . i have already answered all of these questions after my call to your offices on february 6th . no polite person gave me realistic options an well mannered we tried to add another phone line this increasing our spend with you and we found out we had been mis sold our original contract them the representative proceeded to accuse both my wife and me of lying your service is shocking for someone who spends over 10,000 pounds per year with you .orange are looking forward to taking out business so it will be your loss i was paying the first part of an overdue two part bill and i am very gratefull for xxx giving me extra time to pay everytime i call and speak about the many many many problems i have with your handsets , your staff deal with it straight away and could not be more helpful .it 's just a shame ur phones have damaged my business so much . quick and effective in that order cause you are all the bestest network ever trying to redeem points on line and its not happening . phoned twice @ 25p given 2 different instructions .neither of which have worked .still have no internet access . response and service was good but the system seemed to be down so my problem could n't be resolved my request was not possible but adviser was pleasant . i was put threw to the people i needed to speak to and they were very helpful with helping me today .it was a very good service .thank you it was fine .what i needed was resolved . my query was not resolved however was directed to use other means . 1 because i 've been on o2 but this is my first time on xxx , 2 because i 'm happy that something happened and finally 3 because the adviser was very per light . frankly i am not prepared to waste any more of my time . good customer care and compassion in dealing with the problem i encountered . cant be bothered ! already stated 10 give me a call on this number and i will gladly tell you . staff as polite but you never get straight answer and when u speak to different people u get different answers young lady i spoke to was very helpful and sorted problem out quickly - xxx 's fault not mine . i am on a 10.50 a month contract and got charged 28.50 this month not happy 08000 number ringing me recently to offer upgrade to number ending 156 and operator telling me i 'll get better deal in a high st shop..have been with xxx for years and have 3 phones on contract and thought i was a valued customer..am considering leaving please ring me i took me too many phone calls to rectify , i was hung up on .all for a password reset .last person very helpful , others ... did n't bother ! problem after problem after problem for over 3 years .look at my history notes .bored of constant sales efforts , and lack of action being taken to resolve a problem .i keep my end of the deal by paying my bill , but it doesnt appear that you do .feel free to call me ...i know you probably wo n't though . because i got good help , but the matter was n't resolved i had to call thrice and it was only the last person who handled my problem brilliantly .but i had to waste two previous calls .thanks . cause who ever i talk tn always deals with me good i could not fault the person who dealt with me .his name was eamon :d we have been waiting for more than 3 weeks for a replacement battery which has been delayed with no explanation .after calling customer services we were told it would be delivered between 8 and 12 today .when it did arrive as promised we rang only to be told it was now being posted and will arrive in 3 days . for first time in months i knew that i was being understood and the matter was resolved in minutes .your agent was great . cerys multiple dropped and misrouted calls the female member of staff that i was speaking too was very helpful , friendly & professional and delt with all of the issues that i had that 's 4 questions not three ! where there was no problem with the advisor i have still got an unresolved problem with xxx that has been dragging on for over 3 weeks now .all that is happening is i 'm being given the run around . adviser was helpful .dissapointed as i am sure i only agreed to 18 months not 24 and no original contract was available for adviser to check this .also an issue with data charges that seems to difficult to change without having to buy data time .last adviser i spoke to about this seemed more understanding and helpful with resolving the issue . i feel that when we took out the sim only contract we were told that after 6 months we could update the contract an get a new phone .i was told on the phone today that the terms and conditions have changed .as a valid customer with an average spend of 100 a month i feel i have been misled and i feel that this is not right .at no point was i made aware of the change of terms and conditions and thus if i was made aware at the beginning then i would have thought twice about doing the sim only .please advise on this matter good performance , and useful insite i have enjoyed xxxphone . happy how the person i spoke to knew what he was doing . was given the wrong info by your other technicians .it has taken 6 days to get the mobile broadband stick to work and not to mention my time spent to resolve this issue .i rate .thetechie i spoke 2 today after 1 failed attempt with another but am disappointed with xxx service generally . because i did n't get what i wanted bad service overall i rang to see a about changing my price plan as i had found a better deal with a competitor i was told after being hold on for approximately 10 minutes the only thing i could be offered is a geographical package which is not what i asked for ! ! nothing was even done to try and ask to see what i wanted what i had got else where or even questioned when i said i would have to leave ! !after approximately 10 years of being with xxx i would have expected to get a better level of service with the loyalty i have had with you ! ! due to this service i will definitely be leaving xxx ! ! the problem remains unsolved despite 3 calls to xxx .if you ca n't fix it , how am i supposed to do it ? i was very satisfied with the customer service and felt like i was treated well .i was also impressed with the advice your staff gave me and will definatly recommend xxx to any of my friends who are lookin for a new phone or contract . it 's because the workers were helpful . very helpful staff also very knowledgeable excellent customer service whole sales process was very smooth and sales advisor was very helpful ten because xxx is a good shop to buy from . great service , my package is reasonable price the overall service was brilliant .jeremy was friendly , honest and funny .gave us lots of info and explained everything . i already knew what i wanted no no body loves me as no one as called me today because the service was friendly and i 'm happy with the new contract i am on no because i was satisfied with the service i received nasir was very helpful , knowledgeable and friendly . good service , very knowledgeable staff . sales guy was fab , but we had tko wait ages to see him , he got us best package for what we needed and even stayed late to finish serving us i would recommend xxx because of your customer service is very good but in the shop i felt they did n't have enough time for me & also did n't get the best advice no 8 just really good service stephanie was very efficient + helpful the phone company is good though i still feel it needs to become more efficient in dealing with customers quickly and improve this process , though customer service is of a high standard sometimes its difficult understanding the technacalities behind phones , and finally the sales experience was again good but time consuming staff helpfull but still have to sort out problem . the service i received was very good .the assistant explained the options available to me and did not try to pressure me into upgrading my phone . everything as i expected and more . helpful , friendly , knowledgable very professional assistant who new what she was talking about good advice and demonstration of phones etc g o o d service great service , very friendly and got a great deal !also for once there was no queue the sales adviser was very friend , chatty , talked through things clearly , was honest and i feel he gave me a good deal quick service , polite staff and good deal offered . i gave those good ratings because evrything was jus perfect happy with everything so far good service , good deal and a pleasent shopping enviornment laura the assistant was really helpful professional and had gr8 customer service jack was very helpful and over a 2 day period solved a long term problem .he also found me a better deal so i am very pleased . very polite and helpful a cuz the advisor was very helpful and informative thought the assistant was brilliant , very patient and knowledgeable cause the man was great and it was very iseful and efficient staff i spoke to were well informed excellent advice and help from alex ( a member of the tech team ) , friendly and knowledgeable .the only detractor was waiting but this was caused by an influx of people due to the 2g outage experienced at the time . no! i have had to use your customer service via the phone who in the first instance were not helpful and difficult to understand however as a company whom i have had an account with for several years there is only one other complaint and that is to do with exaliber rather than xxx hence the first score of 8.the other scores are due to a sales consultant in your newbury store called ashley who was incredibly helpful and a credit to your company not enough choice in the range .took so long parking ticket .but magda brillant no good advise , good deals and generally nice experience superb service by natalie .would recommend her to others . the sales assistant was very helpful , polite and knowledgeable .i felt she understood my needs and i felt valued a very helpful assistant who got of sorted after a couple of attemps via the call center failed ! 10 i was dealt with promptly and efficiently got what i wanted and staff very helpful in explaining options and devices .red box was a great tool too ! because its friday i went into the store with no one approached me .soon as i said to the person that i wanted a payg sim card they explained which package i wanted , they handed me over to someone else , the salesman didnt seem intrested in my purchase .must not be a commission incentive for them !accept every customer the same please no matter what they purchase ! the youngman was very patient with me .as l was upgrading the phone l was a bit slow on working it myself but l have rembered all he said as he took time .excellent . your team in swindon have always been extremely helpful friendly and polite ,and this time was no exception .as always i came away happy , well done your swindon shop . excellent service knowledegable staff he was good but not nichol kidman steph was fab and did not try to bamboozle me with jargon etc . being able to walk out the shop with a new phone working , with all my info on , was just excellent - so steph was ace .felt for her a bit as the shop was inundated with people and she was trying to keep them all happy as they were waiting ! friendly , understood my needs just god service i went to buy a new iphone .it took one hour and 40 minutes to make the purchase including changing the tariff i was on .vf was unable to transfer my contacts from my existing phone .i accept that my existing phone screen was not working but i thought that was the whole point of being able to transfer from one phone to another .i was offered a tariff and the documentation was completed however it was not possible for xxx to provide the tariff and i ended up having to take an alternative one . because it was ok the adviser made it quick and easy . give u great rewardz there was no hassle wat so ever with the whole process and the fone operator was very helpful iv given these ratings because the level of service from your membas was quick efficent ... was spoken to in a polite and well mannered way , and with any other quiries or problems that i had was taken care of there and then and the information i received was much appreciated so i did n't have to worry about anything . . above all a really good service . i spoke to 3 people .two of which i would give 10 the other 9 .the reason is i was cut off twice .the first time the person dealing with me rang me back saving me all the inconvenience of redialling and going through security and the problem again .the second time i was not called back so had to call again etc which was a bit infuriating . she was not understanding the person put me on wrong price plan i 've paid 146 in december and 121 in febuary as i went over i would never recommend xxxphone when i find another provider i will leave as your charges are wrong and she was n't even bothered i was put on this plan by your staff cos your team was spot on and had my phone fixed in no time my first direct debit payment is setup for coming out my bank today .you still have n't claimed the money so why say it will leave on a pacific date and not take it ?this just causes confusion good service the reasons for my ratings ?because you asked me to rate my experience , and i thought it was good . dealt with quick and efficiently the call handler was polite and very understanding and sorted my problem out very efficiently . you have not resolved my problem and the adviser said she would ring back and i 'm still waiting no. do not have time 50 per cent of my experiance is bad customer service i have difficulty paying my bill & i was granted an extension period - to which i am extremely grateful , hense the 10's !thank you . i got a tex about my bill so i payed it then some more was add so hd to pay that should just get one tex bill poor admin processes at xxx no other probs it has taken 3 phone calls to customer services to have paper billing reinstated on my account and only on the 3rd call has it been explained that it will take 6-8 weeks to reinstate .this should have been made clear during the first phone call although it would not have made any difference as this had not been actioned properly .very dissappointing service when on previous occassions the customer service received has been brilliant . very good service all round very happy call was handled well .but since call i have had to phone xxxphone again as my friend couldnt call me via her landline .the operator told me i would need to switch off my phone to update the system of changes which had been made by the first operator .as nice as he was it would have saved me time if 1st operator had told me this.craig pleased with the responseand have quickly the problemwas solved very good service i would still recommend xxx as the company as a whole is very good , but the reason for the 5 was because i 've had to call a few times regarding my bill ....the reason for both my 10 scores is because the person i spoke to zak , was very helpful and understood my fustration and did what he could to see my satisfaction as a customer again . on tuesday asked to add partner 's number to my account .all agreed then refused .today i rang to ask why .eventually sorted it out but it took a very long time and 5 different staff . the call centre agent was very polite and well spoken .gave accurate advice and was happy with the outcome of my query . not happy at all ! everytime iv rang up iv beeen told different things regardin my upgrade will not be usin xxx again the advisor solved my problems very quickly after 2 days of tryin 2 resolve them after phoning on previous occasions .the advisor was friendly polite & had a 1st class attitude a credit 2 your company just taken me 2 hrs to get on line acc details . we had a few mistakes with the delivery of an upgraded phone - but these were resolved quickly and efficiently friendly no tried the automated payment which didnt work so was transferred and took ages to connect so hung up .someone called back quickly which was good but the auto system wasted my time and is too slow .i hate having to speak to a computer when i could type keys much faster . all the years ive been with you ive had good service to long waiting for some one to answer . they were polite and listened not really i had a problem with my handset it took me several phone calls to business support , and several visits to the shop ,both giving me different answers , the customer service in the store was appalling , it took a week to sort and when i told the store manager how unhappy i was and that i was thinking of leaving xxx he told me to call business services they would help me .i have been with xxx for over 5 years and was very upset and disappointed with the service in your coventry branch , only the call centre showed professionalism . the lady on the phone was very helpful but the problem on the phone was n't fixed with the phone just think they were appropriate . the adviser was very helpful and sorted a alternative solution to my problem the last advisor was excellent , patient , helpful pleasent , determined 2 resolve my problem i wish i cud get her every time as i have stayed in all day as was advised by you 're advisor then confirmed by text that phone would be delivered today between 8 in the morning till 6 at night only to go online to delivery company to be told that i will not be receiving the phone till monday which means waiting in again fast respose , within one minute , and helpful advice .thanks . every thing was very good .nofolsts .veryhappy it went well , she was very helpful , waiting on a call . very helpful ive had this phone for 4 years and have never exceeded my allocated mins but in the previous 2 months my bills have totaled in exess of 600 pound compared to my usual 140 as a pensioner i am extremely distressed over this matter as i feel i should have been informed when said mins had expired spent too long waiting with the music that is very annoying xxxphones exlence ...so happy with my network polite , efficient , problem focussed 10 poor service !hate your customer service center !inconsistent-nothing gets done that is supposed to!no warm handovers , have to give my details to each person very annoying !teach your staff how to be polite and take ownership of a problem !passed from pillar to post !sick of getting hung up on cannot wait to be disconnected !strongly regret ever recommending you !will advise anyone and everyone to stay well clear ! good operator-customer service i got the right answer and more information thaat was helpful .i was satisfied with the answer and also the employee was very helpful the service i got was fantastic very helpful and polite good service and to the point . the advisor was clear spoken , knowledgeable and helpful 10 did what i asked and did n't try to sell me anything ...... simple not now ! very helpful and pleasant staff . i think you will find that 's four questions . disappointed with technical knowledge of operator .having described the fault , it is obvious what the fault is , but being put off resolving the fault is disappointing . changed our business systems to apple imac so want to change phone from blackberry to iphone .been with xxx for yonks but have to wait until september before we can swap . got through to the right department very quickly , no call waiting .agent was very friendly , helpful he made me feel very comfortable and was more than happy to solve my query along with answering additional questions i had that were n't related to the original query .excellent member of staff ! my advisor was cheerful , to the point showed empathy and real understanding of ky problem .well done lindsey . the advisor was helpful but my query was n't resolved in the way i 'd hoped very good service advisor was very helpful neil explained the situation no my battery is about to run out crisps with the sandwiches staff friendly , knowledgable & advised ok but underlying system functionality and business processes poor resulting in poor customer experience lady advisor was really polite .gave clear answers to my questions .felt like she really wanted to help me .very impressed i never give 10 out 10 unless service has been outstanding it would be helpful if you sent a text when inclusive minutes where about to be used up .your phone operator was helpful . i was instructed to phone 191 after i entered in the incorrect voicemail access code .the lady was very helpful . answered everything i needed to know clearly and very helpful .excellentadviser ! waiting for new phone and still not got it orded 6th feb my go some where else if not here very soon may be t moble i have not got an instant result .i have to report a nuisance call three times to get it blocked .my call to this effect was not logged yesterday .the operator today was very helpful . very helpful explained everything and very pleasant .thanks . robyn , the advisor i spoke to was very helpful and nice to speak to advisor polite friendly helpful but wasnt very clear on the information i requested so didnt help loads i have been having problems all week with my phone and when i have called up no was help full but today they were fab .my phone is still not working which is pain so just gonna see how long it carrys on for think i might change network . great customer service , very flexible when it comes to changing bill date , feel the service is more expensive then previous networks ive been with . friendly and helpful did n't have the service that i required c care very helpfull top up asked me to press 1 to confirm top up but kept rejecting happened many times previous failed 2 notify me i was out of contract.yetu still charged me contract price still charge me for a phone that has been fully paid for.ywould i stay with v/fone .hmmmm ? ? ! ? ! ! i ment i am pleaced 1 answered quickly , query sorted by knowledgeable person . the adviser i spoke to was very helpful in resolving my problem . 10 service better than expected because i would 10 out of 10 for recommendation because could n't fault service on my contract .0 out of 10 for problem solving as i 'm still waiting for an email reply about ending my contract .7 out of 10 for customer service as i felt the call taken was n't really interested in solving my problem .instantly recommended i should email .sorry very easy to use and polite on the phone very quick xxx are the best mobile phone provider i 've ever had and i 've tried them all , customer service is outstanding and that is the most important thing to me ! all my questions and queries and questions were answered in a polite and well mannered way .in addition marvin from belfast on wednesday evening was also very polite and courteous it took 4 phone calls to xxx to get the answer to my question .one cut off call and still not left feeling confident my issue will be rectified customer service advisors extremely helpful 0 the advisor was very clear and friendly .gave me good solid advise and checked her answers to make sure she had n't missed anything out .very good : ) the young person that handled my call was lovely and fiendly she sorted every thing out no problemthank you not happy about the billing system basically look at my account all notes are on there .i have been told iv gone over my internet usage of 750mb from the 4th of this month totally wrong as i do n't download anything and only use facebook and google etc . so needs sorting out the advisor was polite and answered my queries quickly service was quick and direct .however , my request for a pac code did n't raise a single question from the advisor .no questioning of my intent to leave or attempts to entice me to stay . jurt pleased with porson at your end john was extremely helpful & had a really **** voice !kx because your people are so nice .now let me carry on marking this very long essay , please !have a nice weekend .c advisor basically called me a lier .did n't look further into the issue or help find the previous advisor who left no notes !appalling .terrible customer service .looks like i 'll just have to pay the charges .even though it 's not a fault of my own .very disappointed .will be changing to 02 very soon . no ca n't be assed the website unclear as to how to top up .having got through to operator all sorted .would be easier to have called from the start quickly sorted out my query .polite .efficient had a problem with my internet service and after speaking to your advisor , he solved the issue and my internet was back within minutes . query could not be settled on the phone , now have to go online and send an email for query to be resolved . he was very helpfull solved the problem this means you just want statistics advisor was very polite and did things quickly the customer service representative was wonderful , but my previous experiences with xxx were not . harriet was lovely and very helpful .i will see how effective everything was when i recieve the info i was seeking .many thank they were very helpful query well handled and advisor dealt with it effectivley and quicky straightforward , quick and simple . i need to call hemel store to see if repaired phone is back .no way for me or even you to call them ?madness . problem was n't really solved the problem was not resolved and no sensible suggestion made on how to resolve it . was very helpful , and polite my problem has not been resolved and has left me without a phone for five of the last seven weeks . the reason for the 10s is the guy was friendly , and sorted my issues out quickly and without fuss .the reason i wo n't recomend anyone to xxx , is the issues i 've had with my phone over the last 5 to 6 weeks which you can see by my records it 's not been good , so xxx can decide weather i 've had a good service or not . fantastic and patient service . becouse there people are really helpful and u get lots of respect overall , my experience of xxx is positive .i would have thought though that if this kind of effort could go into organising a text message based survey / feedback service , xxx could have sent out an initial message telling customers that data services are down presently ( the reason for my call ) .that would have saved me time in the long run and i would n't have needed to call the call centre in the first place .just a thought ! my query was dealt with quickly and efficiently ,adviser was very pleasant no satisfaction you just fob me off my contract runs out in august as you tell me time and time again and i will go if not befor i thought the lady handle the call and gave me good information .buti believe someone is intercepting information from my iphone calls and it has not resolved the problem itself i cannot change my number as i use it for my buisness i was trying to find out how this is possible i 'm not in trouble from the police or anything but wanted to no how someone could do this on my phone and is it legal . the guy ( ian ? ) was friendly and solved my problem efficiently without hassle because i 've been left with a phone that does n't do what the old one did operator was easy to understand , answered all my questions , and was polite and friendly my query was not resolved in any fashion and i still wish to complain about a particular store but i am at a loss as to where to write to in this country , not india . i like xxx the service was good and satisfying . no my query was answered therefore i 'm satisfied . total lack of understanding , unable to qualify any statement or explanation relayed .xxx text me a customer number to call to discuss and then 32minutes later after hanging on and speaking to few operatives told be i would be charged for the call , despite the fact i had asked them to call me back when they had looked into the problemscustomer call back numbers should be free ....! i must be one of the longest standing customers of xxx and will be leaving if these issues are not resolved to my satisfaction ur service and company are very poor !i will be ending my contract with yourselves asap she didnt seem sure of the answer to my problem and i am not sure she has it right the problem was dealt with promptly on this occasion good service they sorted my problem and are reimbursing most of the charges .if they could have reimbursed the full amounts marks would have been higher the agent was helpful but the contract offer was not competitive . they not helping customer and not listening properly they should let customer know before 300 minute finished because they did n't i receive 132 pounds taking from my account this mount thanks i was pleased with the efficacy that my problem was sorted .thankyou chris because i was promised i will get the refund from octoberbit only given for one month adviser was pro active in helping make my choice a better one overall . overall happy the lady that i dealt with polite helpful & knew how to resolve my problem without any difficulty was very pleased with the 2 operators that i spoke to .my main problem was that it was very difficult actually getting to a person to talk to! problem not resolved because xxx are **** ex help on hold too long .simple query took forever too investigate .have been a customer for well over 10 years a d it seems that customer service as an existing customer is not a priority just a follow up as to where we r . very helpful and polite . he dealt with it in a helpful and professional manner i received a good service today : ) you could n't fully answer my questions due to factors which were time sensitive . you are a good team an help me alot the adviser answered my call but never actually verbally spoke to me ,it was like the advisor was unaware they had answered , there was people speaking in the background noise , i repeatedly said hello but got no response so my query remains unsolved because after several attempts to receive a response from the advisor i terminated the call i had 3 very high bills and wanted to find out why this had happened .i 'd been waiting since 1st feb for copies of all calls and texts to no avail so had to call again !georgia sorted it all out perfectly : ) i 'm nto really sure friendly , understood my request and supplied .lovely person too . very helpful adviser with a good telephone manner the lady was very polite and helpfully because i like xxxphone so far ! ? long and unnecessary delay to speak to your employee - who turned out to be patronising and pedantic - he did not attempt to understand my problem and preferred to lecture me .i gave up in desperation .the experience bore all the traits of dealing with a big company that does not care about its customers ! no had to make 5 calls at the beginning of the week before i could get an answer was promisesed return phone calls but i never got any but today the young lady the delt with me was very helpful and gave me an answer its a pity she did n't deal with me at the beginning of the week before all i can say is sort out your staff at delt with me at the beginning the week and give this young lady a bonus i have a great service the person on the phone was very helpful still not resolved call keep falling out very fustrated coz xxx .r so kind too me .always when i have a query .and they listen and it dnt take 5 . mins with option this ,and option that too get through .unlike other 7 the advisor was very helpful , polite and able to help me with my request . found talking to your staff just as easy as talking to a friend rang u as cant get internet and stil nt got it no more please i 'm not happy about you withdrawing the spendchecker .meaning thousands of parents like me are left with huge phone bills to pay every month .surely something can be done in this day and age ! because i topped up 20 pound this month n didn get my txts but the lady ended up givin em 2 me i am a valued custoer that has huge bills and never fa to pay them .however my direct debit was not taken out of the account for two months which is not my problem and then my account got suspended without warning 1 , always been the best 2.why should i a very good customer have to go to store miles away to resolve a problem that is could be resolved by delivering me a new handset , 3 was not offerd what i stated above i was put at ease with the professional way it was handled .many thanks , colin information i requested was not forth coming .i was told i couldnt speak to the team that offers new contracts as i was not out of contract and that i would need to go to a xxx shop to discuss or look up on the web.however since the day and hour i joined xxx i have done all my dealings over the phone and finally customer retention was non existent as the handler was more than happy for me to terminate my contract and go to a competitor .this cones as a great surprise to me as being in business myself customer retention is and should be priority .also from day one my account has been conducted impeccably good response and quick feed bk happy with the service good service .myneeds were met not happy with xxx or the service great service , worked hard to provide good levels of detail , clearly and concisely . apparent unwillingness to help me make my bill better value for money .i have 4 phones and am considering changing them to a more competitive provider she did n't explain the reason why i 'm being charged and i was asking her and i still do n't know plus i had to ring 3 times because computers were down maybe its because i 'm a bit thick spoken 2 politely and was given an answer 2 my enquiry most effiently thanx god service just that u were very helpfully no very approachable , clear , sounded like he was having fun at work and that makes me the customer feel valued .thanks findlay because the lady i dealt with me was really helpful thank you excellent advisor dealt with my problem dean , the advisor i was speaking to could n't have been more helpful . business i have great difficulty with the coverage in this area , and often find myself out of contact at important times . the lady in customer serices who talked to me was very helpful - she explained the answer to my query and also looked up a solution for me . i tild you colleagues already and mentioned it on facebook and twitter .zero benefit for loyal customers and today you wasted 90 min of my time the agent was very polite , and resolved my problem promptly my complaint was dealt with efficiently all questions answered and pleasantly done so i already did !0 because i wanted a weekend add on so i did n't have to pay data roaming charger while in paris , but you do n't provide this so my request was n't dealt with .but 7 because he tried his best . the lady was very helpfull and plilot and the sevice was quick thank you xxx has always given me the best coverage and customer service at a competitive price and as long as that continues so too will my loyalty . xxx is the best. . better than all the rest ! ! ! **** thanx babes **** look at the transcripts of my 3 calls today for my reasons. i am a very dissatisfied customer who will leave xxx asap. could n't understand the assistant , she was n't sure of the answer she was giving me ! rep listened to what i wanted and provided help accordingly .showed good product knowledge .good experience .thanks yous were helpful stil waiting on my txs to get the internet working but yous did say it would take up to 24 hours ma price plan ant good does n't work extremely satisfied with the service you give and the pleasant manner of your care team . i was a customer with orange and had lots of problems , with all the things you have asked me to rate you on .it has only been since i came over to you that i have realised just how bad their service was .as i have found xxx to be exceptional in all areas .thank you for all you have done for me so far .it seems that nothing is too much trouble for you .;0 ) very pleasant and helpful lady at the other end of the phone ! good customer service thanks yes i have three phones on this account two of witch are my daughters , one of my daughters phone is broken so i was hoping to give her mine and i 'll get a new one but not dew a up grade till end of may , but knowing how much i spend with u guys i would thought a early up grade would be no problem happy to do another 18 month contract , i know my monthly bill is alot more than most people spend in 4 months only fault war initial lack of clear explation about extra charge . i used to be with orange and they were always unhelpful and rude !she was friendly and helpful . i m satisfied very much because the lady i spoke to was polite and very helpfull she also made me feel happy ok , basically your customer care representative was cheerful , competent and helpful and answered my queries well . quick polite service and easily understood because the costomer service gentlemen was very helpful service this time was good but has been poor in the past , i find different advisers tell you different things and if you 've been told about an offer from one adviser then call back and speak to another they ca n't find it .some staff are very friendly and chat to you and others just seem to try and get you off the phone . no. too many messages already . difficult prob which was resolved v quickly on this occasion 7 as i have been with xxx many years and never had a problem but i think there r probably cheaper tarrifs around also ur xxx passport does not cover kenya and i go there often , 6 for the query as all i was doing was paying me bill , 8 for the last one because i paid the bill and it did not take long and person very friendly your advisor did everything within her remit to get my problem sorted .the fact of the matter is that xxx wo n't price match one of your competitors deals .i would love to stay with xxx but your asking me to pay for the handset where orange are offering it for free on a better deal .it makes good business sense to go will the best deal , does it not ?please feel free to call a discuss this as i 'm hoping that this can be resolved before i have to move phone suppliers .many thanks for taking the time to read this . adviser very polite & dealt withmy request 1st time used service and the young lady was very helpful . advisor was very helpful bt xxx is to expensive for me now this becose the reson i calld was neva resolvd and iv got to cll bk and pay 25 pence charge am not happy wid the lady who handld my cll she has not dne any thng about it wen she sed she wud disappointed that xxx choose to discontine the major service in your phone leaving your apps virtually useless ie 360 .help offered was not sufficient.operator himself was helpful but didnt go the extra mile to ensure customer satisfaction i feel badly treated .i simply wish to continue with my contract ,and keep being told that i cannot . you had me waiting for my phone to be repaired for 6 weeks and i was getting charged for the internet on my contract although on the phone i was using whilst waiting for my repaired phone does not have internet on it .but i am very pleased with the phone i am getting due to my troubles 0 one net express virtual landline number purchased does not work and the team that could resolve/escalate the problem finish at 3.30 on a friday ( great for them but not for me ! , shame there 's no backup .) problem was solved easily and quickly . a have all ways been happy way ma service from xxx that 's why ma ratings were 10 because i rang to set up my xxx account so i could claim my rewardz and now after 6 weeks i still cannot access my account had to make two calls today regarding problem .promised an e mail twice and it still hasnt arrived .will have to make a call again tomorrow . not helpful .inflexible .took too long to get thru to the insurance so i gave up new phone delivered with instruction to install sim from old phone .not compatible .still awaiting replacement sim.would also appear blackberry internet connection disconnected .currently have 2 phones - neither of which can access e mail . the lady was very very helpful . i gave a 8 for all q .thats a gd score .i thought guy on phone was helpful & told me what i needed to no . was good . very satisfied because my questions were answered straight away call me and i will tell u i cannot fault xxx they are very helpful and i have been with you for years and will not go elsewhere stole money from my bank oftel complaint in hand .see notes on my account well the adviser was good and helpful but i have ha the same problem before where i have not been able to access website that i use for business use and this is the third time i have been blocked from using them .i am hoping this time it works very helpful and polite because they were handled with care and consideration because they were polite and helpful with the information i needed , also they anwsered my questions that i needed to know well .thankyou xxx are totally awsome and i would never leave or change rubbish service , did not recieve any help taking money from my account when clearly errors were made at xxxphone and to wait too long to return my money to my account ! ! i bought a new phone on tuesday .i cant get on thr internet .twice ive rang the advisor said they would send the settings via message i have not got any .im paying 5pound a week for internet but cant use it not happy very helpfull did 'nt have 2 wait long 2 speak 2 an oprative . query not resolved i am in the process of making a complaint to.your head office re neglect from your company . coz i bought this sim card for me 2get internet final am not getting it . problem resolved very helpful .answered all of my queries .very polite and efficient .great service !thank you . overall i 'm not happy with xxx because over the phone there 's a lot of conditions sometimes they do not tell you about .and because of that my bill has been very high at times .it has put me off contracts . because i received differing answers and found the experience very frustrating and will be cancelling my contract with you i was and still am unable to access my online account . because the advisor was polite and helpful and i had a lot of questions and he dealt with them all really well good english accent and no need to repeat myself .understood my question and answered it immediately to my satisfaction .on completion the call terminated amicably with no annoying marketing selling .overall a very pleasant and helpful operator . because i am always treated extremely well and everything is handled straight away call me & i will be very happy to explain it all to you very disappointed with the overall experience i have had with xxx over the last 2 years . .not enough information given to customers like myself. .an most importantly the staff from egypt and here in the u.k are under trained to deal with how an what to say or do in my case ... the discount problem i have had since october 2010...i will be moving to orange or t-mobile once i 've received my pac code ... thank you so much for your great network coverage because that 's the only thing i can say good about xxx . . no i have been with xxx for 15 years fantastic far too long to next this information good customer service good deals on freebees the young lady who dealt with my call was friendly but professional and courteous .she was able to answer my questions quickly and informatively . helpful ,succinct ,accurate good customer service and rectified the problem quickly the time and care taken with my problem very good service i am a business customer and to be told the only way i can take out xxx insurance is to have to go all the way into centre of leeds to a xxx store to do this which is quite frankly a nuisance . i was happy with the overal call , but unhappy my current phone bill is so high in costs a very friendly voice but speed up ur computer the adviser was very helpful and pleasant and got my problem resolved rob wetherford has good phone manner and is very helpful .hope person dealing with my case is as good and reinstates cost of monthly tariff .j. xxx do n't keep the promises they make - no battery sent last week - no return call today .i 'm trying to run a business with a phone that dosent work properly because susan helped to get the bill sorted not giuen correct info ,but man very polite because i honestly do n't think they nw there job they tell u one thing and when u go to do it they said it ca n't b done . advisor was helpful and informative , query was resolved . very helpful english assistant who very efficiently sent me a new pin so i could access my voice messages minutes later .thank you so much very efficient , friendly and sorted what i needed was good but should n't of happened in the first place the first time i called the person that dealt with me was unable to help .however , the second time the person that dealt with was very profesional and efficient .the grades i gave were based on the second call . poor service want now to change network i got v good attention from steven who listened , helped me solve my problem and helped me budget for historic and future bills . my call was answered straight away .my problem was solved straight away with no fuss .i could understand the adviser easily . no enthusiasm to help .did not get any explanation i was looking for .i wanted to know how i have fell behind .he felt it was too much of a chore quick service not kept waiting . the man who i spoke to was very helpful because i have being trying to resolve my problem for a week now speaking to various people .and was only resolved today thanks to the lady i spoke to today yes when i asked question u did not have the answers and just said i do n't have that info not good enough ! ! ! false information given to me staff gr8 but v disappointed to b payin for a sim we havent used and not told this ! i wanted to down grade my tarrif reason being my phone is broken i was told i cant do that i was given no remedy to help me solve the problem i have .u though i would ay least be given the option to yp grade early or down grade i grudge paying for a contract when my phone is broken ..why wo n't yiu let me just up grade an extend my contract on to it .owould even take a new contract out and add the remaining months on to it but i was n't given this oppton i will never use xxx again after all the years i 've gave xxx i feel like i have been let down big time ..thanks for nothing ! 10 the staff were patient and explained the process clearly . helpful 12 minute call took way to long .stressful finding out after waiting 10 minutes that i could n't do what i wanted .7/10 . pissed off being asked for feedback every time i call in .really makes me angry .will be moving my account this year if i get this sort of follow up ever again ! ! ! as the person how i spoke to was every ploite over the phone as she explaned it very well and when i ring all the time .they are all veryu polite an explane thing realy well ... thank you for the help x no dealt with quickly and politely basicly we ha ve been missled on purchase plan of donggle .freeusage of sim for 2 months has now left me with a bill of 53.76 when it was a curtesy sim waiting to get to store to get it sorted out .not a happy customer.nowseeking legal advice .wouldnever recommend xxx to anyone it is a con all round . i have never had any problems with you , all my queries have been dealt with at the best standards . very helpful could understand what he was telling me , jolly even though it was the end of his shift a and he solved my issue very quickly and confidently . very dissapointed im not happy with the quality of the samsung cheap and plastic .but as u couldnt do a good deal on a iphone i went with the ace .the guy tryed to unlock my phone but in the end he thought it was my sim card so a new sim was arranged . extremely professional answered all my questions and spent a great deal of time to change my package before i go abroad tomorrow very customer focused and a first class service if u bothered to listen too the recorded call , u would know why i am completely disgusted how u can enforce a charge for a non-itemised invoice that i currently receive and now have to pay for , changing the terms of my contract part way thru at the additional cost to me while xxx get fatter .... she was very polite &friendly & what i would expect from customer service-so many people do not understand what it means or who actually pays their wages . great service and value for money e.c.t good customer everything i wanted was done with no delay customer service was fantastic happy with service , answered promptly , problem solved . although my query was not resolved on the spot i was given a solution and all the information i required to sort it out .the advisor was helpful , clear with instructions and very polite . very satisfied overall with this service and all beefore . i 've have not had a text to say what i 've paid and ref number .when i paid before i always get one sent straight away after i 've paid . persons knowledge was excellent and she was polite and cheerfully . 10 cause you ask me . i was hoping for another solution for international billing other than the passport .xxx has none .the guy on the phone was polite ,understanding and had a sense of humour so top marks did n't activate my freebie sim for me ! the second operator was very friendly and helpful friendly , good service and never for put on hold once . just god service with a positive outcome the lady was very helpful that i spoke to .as for xxx , i would n't recommend them to anyone .had trouble for the last 7 months due to xxx . very satisfied . messed up bill from last couple of months .was told by advisor on 15th that next payment would be 23rd then get text saying payment not gone through today .now you have no records of the payment that was tried for today ... very good no 10 i have called today about my recent bill which it has unfair extra charges on my internet which unbelievable go a mon phone to use that much in one day and i have not received any massage telling my that i heave reach my limit like how it should to be and the adviser she said i ca n't do any thing about it and for me i really feel it is so unfair the problem got sorted out thats all that matters both paula and john were very helpful , polite and friendly . you providea good service .thanksbye now can not use mms says not available he was just very rude and unhelpfull the advisor was very helpful and helped me do what i was asking the question i asked was answered quickly & accurately due 2 my phone and belongings being stolen and my phone used by theifs .i had 2 pay for calls i never made evan after reporting to xxxphone still upset have wrritten many times no reply overrall i was pleased with the service . no thought they were fair i am still not able to do what i have had to ring twice about .the 2nd call was rushed and i was advised it would simply work .poor service from both people . thought i only had 18 month contract on my daughter and sons phone so thought i was due an upgrade as that was what i was told previously but was told today its a 2 year contract ! ! ! unable to match competitor offer , customer service hung up , did n't call back .very bad service . the adviser was clear and friendly , my problem was solved within 5 minutes and i 've not been disappointed with with your services .thanks . question still unresolved and awaiting a return call next week .complicated and probably not possible to resolve in one call . i have requested the pak codes for my account and i feel i am being given the run around and still do n't have them .this is not good enough . what i wanted doing got done quickly and easily good service it 's been more then an year and i have n't got my proof of purchase .no response on conference call request .it seems like people take message and forget it till you call again to remind them and the cycle goes on ... sad ! :( have the same problem every time in italy . very helpful advisor it was good service u had excellent service problem solved ! i still have n't received my internet i thought that she was a bit short with me no help agian thought the advisor was very helpful and informative good service i hv bn with xxx for a while now and always get great service from your team no products available to reduce my phone bills from 100-300 pounds down to closer to my subscriptions . my query was dealt with efficiently and quickly and the advisor was polite . network no good coz it took 40mins but thanks x my experience so far with xxx is excellent they+were very+helpfull and polite the lady i spoke to was very helpful and informative read the last reply and you will see & i bet i still get no reply good service all around i have been with xxxphone for 15 years and i have allways been satisfied with the customer care .the telephone staff are really friendly and helpfull .thankyou xxxphone . expecting your customers to pay the full price for one net when you have launched it without sorting out the billing platform which forces your customers from one online bill and direct debit to multiple paper bills and direct debits and then expecting customers to accept the additional burden and still be happy is appalling .an object lesson from xxx in damaging ( and in this case losing ) customer goodwill , backed up by arrogant and bolshy call centre staff .i wish i could get away with my business treating its customers so badly but unfortunately i ca n't .i also have no doubt whatsoever you wo n't do anything about it other than continue the meaningless and insincere apologies and fruitless customer satisfaction surveys .please make our lives simpler not more difficult .if you have to make them more difficult then do n't charge us the full price . my problem is still not resolved i amnot happy ! because i have been trying to upgrade my phone and its been hassle is n't the greatest of networks for communications between staff my handset is very bad and u could not solve the problems despite the monthly payment .very unfair my problem was resolved by the person that took my call , i got a reason for my problem as soon as they knew what the problem was , and i was gived clear instructions on how to solve it . i have been going into your belfast victoria square to try to resolve over-charges to my acct .i made 4 visits over ten days , with only partial resolution .i got completely conflicting advice from the two staff i spoke to and i have only got partial satisfaction . operator was very helpful with my enquiry and adjusted my plan to suit my needs if everyone was as helpful as him you would have very few complaints a simple top up turned into a half hour problem and i missed my meeting and the whole store was dealing with problems .workers friendly but customers were mad all around me bad service .no call back as promised . not much help at all ! ! ! i wud never use any other network only xxx & 1 was very satisfied with the way my fone call was dealt with thank you your stores can never help , the call centres never no any answers or its the wrong dept & they ca n't transfer calls .on line a/c never works either . because xxx r so helpfull . you were very helpfull a sorted my prob there a then call me if interested everything i asked was answered very well , and were very helpful and friendly in resolving my query quickly . had it not been for the fraud , i would have given 10 across the board .can't understand how someone can change so many details over the phone and it not raise any alarm bells .the last two members of staff have been great and very helpful . i could understand what i was wondering by the call to xxx because u were very helpful the service was spot on thanks good service .but was kept waiting quite a long time .had a 25 minute phone conversation .man i spoke to was polite and very nice .i 'm sure it was n't his fault but very long process good customer service the adviser was very friendly and helpful but i still havent got the service i asked for . was very happy with adviser bit disappointed in order to up grade i will have to pay for fone i want .been a loyal customer always payin bill on time ! good service , friendly phone manners i feel xxx are very helpfull in how they deal with things and i would recommend xxx to everyone very good always found xxx good helpful never had any trouble with xxx been with u a long time , i 'm more than happy with the service thank you i was most satisfied with the service i received . i am on the second iphone4s which stop sinking with my comp and screen freezes last time i call was on phone 1.5 hrs after phone was replaced but not with a new one recon it 's a con the phone was only 10 days old not happy so lots of bad press because im happy with xxxpjone but it isnt perfict call answered quickly , dealt with efficiently my transfer of ownership has not been processed for the 2nd time in 6 months .now asking me the same forms for the 3rd time .riduculous .this is a very poor service .and i 'll leave xxx at the anniversary of my contract . yes because off a man called alan understood me my reasons are from my overall experience , i gave recommendation of xxxvone a 7 because although the network is brill not many friends contact me because they say its to dear . as i got wot i wanted done done .she was very friendly and a lot ov help . a quick response and dealt with in a professional and friendly manner .thanku the advisor managed to fix the companys original mistake with ease , speed and satisfaction , top man , y ca n't others do that good service query was delt with very efficiently & very politely with very clear explanation & instruction .would n't usually do surveys but was very impressed with the handling of my call so decided to . the advisor was very friendly and helpful and even rang me back when i got cut off which was brilliant so i gave her 10 .i had 2 queries and only 1 could be dealt with due to the computer system not working so i only gave that 5 . overall i gave a 7 for recommending xxx because the advisor was good but not everything was resolved . a satisfied customer .thanks . great service . my problem was sorted straight away + the man was very clear + polite excellent service customer service person very helpful and also understanding of my needs questions were answered clearly and easy 2 understand and quickly i have been with xxx for many years and have always found them to b very helpful connected quickly , helpful adviser , delay in process . knew exactly the correct answer immediately . . impressive i got charged for a service that had nothing to do with xxx - where is xxx 's professionalism ? havent been conected to internet yet ? ?after payin 20 pound ? polite and sympathetic and solved the problem . coz you were fab the guy was really helpful and friendly very helpful person , short waiting time . q1 5 because xxx did not inform me in advance that my sim card needed updating .that is lack of communication from xxx behalf , as they handle the technical side of things .q2 query was resolved , however i gave a 5 rating because of the inconvenience it has caused me in the past few days , and i did not a single text from xxx , explaining the reasons why i was experiencing bad network service .q3 8 because the service was fast ,informative and provided me with a tangible solution .customer representative spoke clear ,objective and showed great incentive in trying solve the issue i was faced with . i have asked 4 an upgrade or replacement phone as this is faulty .i was told that i 'm on a sim only contract which i was unaware off following a cold call from xxx last august , i 'm very dissatified customer ! ! i 've held this number with xxxfphone since `day one ` of mobile phones ! ! i called to find out how to access the voicemail of the subsequent number on the account to be told how to access my mail box settings and not how to get through to the already set up access on the other number i think there is a lack of understanding and knowledge of what the customer wanted . to express my satisfaction xxx has been most helpful with all my recent calls and problems with my phone efficiently and hassle free thank you because i have go into the shop tomrrow .to see if the prolem is soved . i was satisfied that the outcome of my phone call was sufficient . i had all my answers questioned even though you did not have in stock what i wished for the advisor was just fine , i set up an account as suggested but for what reason i do n't know as out goings and incomings does not appear to be on the account as yet . nobody solved my problem just passing me i made a call nearly two weeks ago to request a bill for one month .i was informed it would take 7 days .i called again today and a different employee informed me there is a waiting list to request a bill .i needed the bill as soon as possible for evidence .it is apparent that there is a problem with communication the only thing i do n't like about xxx now is that i have to speak with a separate company about my account .i just want to call xxx and let them deal with my account and not have to hang up and then ring 'my accounts manager ' to discuss my account . very clear and helpfull , good english . well spoken woman always had excellent service from xxx .signal always good to .never anyone i cant understand which i find a big problem these days .dont care who i speak to as long as they can speak good english .hope to always stay with you as long as the above stays the same . the customer service agent was very good at handling the roblem with my broken phone i hope that the issue can be resolved as satisfactorily with a new phone or that this repair works ! would recommend you for service but not for the best prices hence the 8. my call was handled quickly and efficiently so scored as 10 good service all round after an initial mess up on my billing . would have been 10 , all round if you had not tried to slip a delivery charge in at the very end of the call .after i demurred at this , the charge was removed . the issue regarding unlimited xxx to xxx no upgrade deal excellent as was the service ( wayne ) . very friendly .and nice to talk too q1 . i 've been with xxx all my live and would never want to change , as i know what i get.q2 .the issue was an easy issue to resolve , by sending my 3g setting to my phone after i updated to bella .i still have n't recieved the settings 2 hours later.q3 .the rep' knew exactly what i wanted and how to resolve the issue , however his system he was using was very slow to complete my request , so i was waiting on the phone . your rep was most helpful & understanding but i need conclusion not more talk with another person , then another etc you are taking the contract money but failing to meet its commitment - poor show - how long is this going to go on ? terrible customer service and terrible company no, you only asked for feedback on 3 questions !it was a simple query and achieved what i required 10 operator very polite and obliging also very efficient did n't have to mess around giving passwords excellent customer service operative and being able to talk to a person extremely quick and effiencient and dealt with call in a confident and very pleasing manner , thank you ! friendly person , quick answers , only one problem i have poor reception in house , got sure signal but still no good .have to cross road to get signal :( my query was dealt with quickly and i was given clear information . because you asked me because evry 1 is very helpful and understanding .been with xxx over 14 years . i nothing bad to say about the advisor as she tried to help to the best of her ability .buti cannot but feel hard done to by xxx as i have been paying for services i have not used for two years and have been paying upgrade prices when i have only been using your sim for over two years .overalli 'm not over the moon with the outcome . because it was excellent was very good at his job on fri 17th i asked for my data to be enabled ; by sun 18th it had not been done , so i had to request it again . given wrong info when taken out contact insurance to be told now the price was wrong and was not paying enough . i was thoroughly satisfied with all the information that the advisor gave me . 3 phones on contract lost/stolen oneoffered no help in tracing phone in the future when it starts being used againi will think long on contract end good service at first but was n't told could take an hour to activate so had to waste time calling back solved problem effectively got told in a xxxphone shop i could reduce the payments on one of 3 phones but told not allowed on phone , will be going elsewhere after contracts are up answered my question quickly because you have charged my company account twice for an iphone purchase and your customer service person refuses to listen or help in any way . fed up with phoning , promised and nothing being done .this will be 7th phone call to xxxphone and have been disappointed with result of each .am planning to leave xxxphone as soon possible .very angry and dissatisfied with service . man who helped me was amazing ....really really helpful ....however i 'm horrified that i had been over paying by so much which i blame xxx for....also on a previous call about a week ago i had a v unhelpful lady .also i hate the automated payment service . did n't seen interested that my phone was out of action .he told me what i needed to do , but because he could n't fix it he came across as not bothered because i 've got no connection too many people dealing with my complaint .incorrect information sent to me .confusing emails sent to me re my price plan .couldve all bern dealt with in zn easier way . 10 is the best rating and that 's what i gave but there is always room for improvement hence the 7 a user non friendly transfer between sim and micro sim .... been trying to get through on the phone for 1hr , struggling to get help online .still not resolved .confused and in limbo bad ratings because you could not give me the correct information , in fact , you gave the wrong information twice .i needed to know a short code designed by xxx . answered my concerns etc quickly and very polite phone getting fixd/replaef ur member of staff was rude and extremely unhelp and i wil b changing my network to another . 1 . have always found xxx dependable 2. the `my account ` was a bit of a fiasco but not the rule .3. will not really know until i attempt to re reg . in 2 4 hrs . i wiz bored i wouldnt use any other network x and advisor was great x was very happy with the speedy and polite response to my queries . advisor was good but problem , ( which was due to xxxphone rep not correctly folowing my request ) is stillunresoved as i have to go back to store in torquay . sure can , twice i have had to ring about a contract phone that is under warranty , all i wanted was a txt message to say that my details were correct and that the phone was still under warranty , ....would not have thought that this would have been such a problem , will be going with t-mobile later . yeah u wont top up my phone no. i have answered your 3 questions . the adviser was rude and not helpful at all asked to speak to a supervisor of manager and said i had to wait 24 hrs when i called back i spoke to one straight away he also said the problem i had had nothing to do with xxx when it did i should of been put through to the technical department i 'm very disappointed with the way i was treated i have been a xxx customer for 11 years and have never had any issues when upgrading nor with my bill ...untill this upgrade .i have found advisors based in the uk very helpful . 1 because it helped 2 it was fast 3 great i feel i have been miss sold my contract .and been ill advised , by somebody i felt should be trustworthy and be looking after my best interests .instead i feel like i 've been taken as a fool and been robbed by xxx again . lady i spoke to was so helpful and reassuring .she even said she hoped i would have a lovely weekend .please tell her she was brilliant . nothing wrong cheers it took a few calls to get put through to right department but when i believe as a loyal and satisfied customer you will look after me in future . amazing service . the xxx lady was very helpfull and gave great advice and explantion regarding my questions .:-) i 'm content - no problems thankyou ! great product n great service he was so helpful and gave me good advice i tried to talk to someone about my network problems and i was directed to talk to 6 or 7 ppl about my issues !i think i got a poor service overall good service i got told a lot of things i ciuld do and they was false i could n't change my phone efficient , made the effort , understood my request dongle now working well the adviser did not solve the problen totally , only partially , and also it took me a very long time to reach the adviser and the phone system was very confusing as i was told what i need to do the person was vry helpful i called to repuest information .i spoke to a `human being ` who told me what i wanted to know .i did not feel that it was a person ` just doing their job .` theexperience was a pleasant one .i did not feel as if i was intruding on their time . have always had a pleasant experience with xxx because everything was delt with very prefessionally all the issues with my account were resolved issues dealt with quickly and efficiently nothing to do with the phone adviser but i need to speak to someone about the lack of customer service in you plymouth branch this evening i 'm getting a nuisance caller about 3 times a day from an insurance company and you do n't have an immediate process to assist me all dealt with in a friendly wayp vry happy with his response .vry unhappy with ur procedures ! my problem was solved promptly just easy to deal with no complicated jargon can you reply ? very good service all round wouldnt have anyother net work very happy with xxx speed , pleasant and reassuring manner and swift response to problem .explanations clear and practical . compared to instore .the matter was delt with quickly and he actually knew what he was doing and was very polite the advisor was n't able to help me as the system had not been updated , therefore i was advised to call back later . cus u asked me for them ? there was a lot of time on hold after a question from me and on the home screen there was not the same icons that you were saying . with pleasure .question l rated 2 u have not done wot u said considering the sim card was not asked for or explained that it wud incur a monthly charge n despite calls it was not rectified .question 2 a big fat zero !no refund despite paying for a sim card for over a year , calling , e mailing n not getting it cancelled .question 3 a ten .danielle was polite , efficient n friendly despite her manager telling her no refund .on the whole the blame lays with the boston shop who gave the sim card without fully explaining the implacations and then the difficulties of trying to get it stopped !yours liz . xxx i am really unhappy with your service you charge me a lot for no reason i am going to 3 the reason for my ratings is , the customer advisor i spoke to alex was really helpfull and very patient and very curtious , thank you because i was verry satisfied with his respect , otho last time i was not very happy because a lady was insultive and unhelpful to but i am impresed today she sorted both top up problems i had with one call many thanis i hav never had any problems with xxxphone and ur customer service and care is fantastic the advisor was very rude even though i was charged twice for a phone bill and i now have to wait 3 days for my refund .service was appalling would not recommend xxx to anyone .in fact i would tell people not to take out a contract with this company . all i need from you is a mobile service and a monthly paper vat invoice .the previous invoice has been impossible to find on your website for several months .each time i try to email you , your system rejects it .this time i then called .i was passed bdtween 3 operators , waiting long periods each time , and none could solve my problem .in retrospect , my scores for your service were generous .i 'll either be back agaim next month or i 'll cancel my contract . great comuntcation poor network service & repeated product failure i should have been given a new phone not waited for repair best experience yet want an additional connection good service , very helpfull , got things sorted very quickly , problem resolved itself ... very very helpful operator 10 if problem resolved because xxx has been really understanding and sympathetic about my partner being in hospital for 2 months .hisbenefits were stopped and i found things difficult to manage .butxxx helped me . . was miss sold a contract and would not help cancel it ! poor service , inadequate policies and very shocked i cannot replace a phone that i have which does n't work no business account support in my xxx ... please fix this the advisor did n't understand english , did n't listen to what was asked , did n't do what she said she was going to do so we had to phone back go through it again before it got dealt with .not good customer service as usual ! advisor anserd my qvestion very well because you are a realy good service very good & understood my concern wanted to sort my phone plan and was happy with the result of lower monthly cost good service polite staff and not speaking to a machine ! i felt the adviser was efficient and helpful and solved my issues the wrong information was given friendly , knew the answers , fixed the problem , easy to understand . all questions were answered effciently .... fast and friendly advice . i called to request paper billing , and was told he would try to arrange it but could n't guarantee it .i asked for help getting to my bill on-line , but was told i had to wait 24 hours while my account was deleted and restarted .then i received a text telling me a content bar had been applied to my account .i did not request this . the advisor was never helpful and continuesly arguing with me and over talking me and not listening .after i told her to listen she sighed with a what ever attitude .and told me to ring back and speak to some one else why ?never looked into my account .the conversation has now been escalated to a manger call back cause of the no can do and ca n't be bothered attitude . because the lady was very helpful good and patient service ! good informative service and very helpful ! no help in resolving my problem .do n't listen .hard to understand what they say due to non native staff . call handler very polite and efficient , well done .reason for 7 rating is we have to try new sim first before replacing unit , so not a total resolution in this instance but a possible one .still good though , very polite staff and call answered quickly . i believe my recent bill is wrong .i have been a xxx customer for several years and pay a significant monthly charge .i am now thinking of moving to another supplier . use are the shitest network i 've eva had robbery quiet satisfaction .waiting for some splendid offers from you to avoid changing suplier i like xxx overall however for things to take affect it can take a terribly long time .such as bars off things your after care service from a uk call centre is understanding and helpful .quality of service is just as important as quality of price . i was asking if the recent phone call i 'd received about an upgrade was definatly from xxx as i had some concerns .the adviser could n't really answer my question .i 'm just concerned it may not have been xxx , and someone else .. ! ? rated as i felt appropriately .the advisor was nice and pleasant . very good service wanted to find out how to get my voice mail when abroad person listened to me and tried best to answer all my questions resolving all issues . very polite the adviser was brill but on other networks the service is free they were genuine answers to your questions holidaying in india .neededadvice .very helpful guy !brian ! ! ! spoke to really nice positive girl , happy to help , got my problem solved very quickly and was very apologetic that the problem had even occured .overall could n't fault the customer care as i always get a great service and as usual proved a great job i 've been with your company for a very long time , and am satisfied with the responses i 've received if i 've had queries and staff always seem to try to solve them .but yesterday i was a little disappointed , but am gratefull that your company put the ipad offer to me as i need a computer to find work etc , so thank you for that . 9 and 10 are outstanding which xxx is n't ... yet ! advisors very helpful but my issue with the network not resolved !but advisors really good . everything was made easy and the advisor was very helpful ! bcause he was very polite and helpful adviser was excellent but the issue in respect of texting limits is confusing and if u are charged a mms rate if u text anything over 160 character is silly if it is true which i am still confused if that is the case ! i am very disappointed with xxx and the way my account has been handled how can a 16year old up grade a phone with out my consent i found out everything i required from the call v-good service no because everything is required to be done online and not all of us have access to internet i understood everything the gent said and was very polite mediocre service my reason for my ratings is because i felt that they delt with my call fantasticly and i got what i asked for . i am being treated like dirt .look how many years i have been with u nice person who deal with me and really helpfull freindly and efficient that 's 4 questions always very helpful,kind & willing 2 sort problems . the advisor was helpful and understating and not dismissive dident get the ansere i ask good service once someone answered the call low ratings because i did n't get what i asked for .xxx customer portal is down for 24 hours & i needed a pdf of my invoice .advisor was unable to help . 8 because reception not good where i live .10 because excellent communicator , clear & accurat info . my phone is n't working still problem was solved in a proffesional manner quick and efficiant and freindly 30 the advisor was excellent very informative and explained everything to me - the company i feel is good but there could be some slight improvements with the outsourced partners the operator took a long time to assist me and had little knowledge i was given all the info i requested speedily , & the person who dealt with my call was pleasant and efficient . i was happy with the service very helpful and pleasant in dealing with my call efficiently i was given excactly the help i needed she listened carefully and helped me fix my problems and is looking in to my contract because it was set up wrong because my query was dealt with quickly and efficiently .thank you operator was polite , competent and professional . the lady who delt with my problem was most helpful , nothing was 2 much trouble .she was pleasant and knowledgeable thank you professional and efficient been along time customer .i thought nothing was sorted .as a result into the mysterious phone calls .which have been pestering our daughter . xxx is the best network xx the nice man that dealt with us was really helpful and friendly and is a credit to the company . my new phone is working ! ! ! : ) the advisor was fantastic advisor could n't do anything himself about the problem .problem being i ca n't get 3g signal in my area and with the iphone 4s , no or really slow internet . no one took ownership of the problem cause i have done all i was told to do and internet still not working i was very satisfied the problem was resolved immediatley q 1 bad experienceq2 good advisorq3 very helpful it was what i asked for + there was a mix up with my first call you did not transfer my balance n/a operator was friendly and helpful . efficient , polite & knowledgeable ! was disappointed that no help was offered to me , and person i spoke to was not ready to take ownership , no apology offered ... overall would not recommend xxx services .thank you . nope i was very happy with the service i had at the time when i make the call to the end . overall very happy with service ... no cos i can advisor very helpful but have to contact another dept to complete the enquiry . i was told different information from different people u where helpful and sorted my fone , the person i spoke 2 was very nice , i never waited long .happy customer :-) cos of the professionalism i 'm happy so far that 's why i 'm still with you your call centre staff were extremely helpful , very good service !one criticism , it took too long for my call to answered ! this has been ongoing for nearly 2 months everything promised nothing delivered customer service rubbish :( first call - bloke didnt help and didnt explain problem properly ,second call - women was helpful and was good the lady who helped me explained everything clearly and with patience .nothing was too much trouble howard was very helpful in dealing with any and all queries i had . just an all round great service and fantastic customer service relationship . i rang because the unlocking code i asked for has not been provided , not happy about this , but the man i talked to was efficient and helpful i am still in the same situation same answer . as very very satisfied hlpful quickly dealt with . did n't help with what i wanted because everything i wanted to discuss was sorted out i have been charged so many times wrong and this time for incoming texts .if i wouldnt have checked my account .i would have paid extra . mainly cause all my questions where answered with no hesitation and in helpful manner . 10 very satisfied excellent service no waiting to speak to someone , always polite n efficient ...thank uu no didnt help me really satisfied with the service been provided .but a bit unhappy with the internet reception espacially for using skype on 3g. 10 lovely lady who answered the call sorted out my problem without any fuss and was so helpful with a lovely voice that could be understood easily and she was british good service polite young lady very patiant because im new to xxx since i have been on contract your customer service is very good because u do n't listen i have left good ratings for the member of staff who was very helpful , q1 score tempered by previous poor experience with xxx .q2 not sure advice has fixed problem as your agent siad it could take a few hours to activateq3 agent was patient and knowledgeable and i could actually understand what he was saying (unlike most call centres ) get the feedback from the last advisor who talked to me to night or give me a call .thanks i have no problem 's with xxx an i been with xxx for sometime now and i think you are one off the best networks and i wont change to any other i will stay with xxx good service , except the wait for initial answer adviser was very friendly but professional & knowledgeable whilst placing order for my phone efficiently . my problem is still unresolved but the advisor was very nice sounded v professional on the phone .exellent phone manner was told xxx corporate was closed for the weekend ...unacceptable ! xxxphone is amazing very courteous , dealt with my query very promptly and always willing to help good service , got the job done straight away top service .english call center . good on two of them and recommend some one i just do n't any more ! ! ! ! the advisor was to the point fast and polite .not every one has a credit for id .ur a bit over priced with txts and internet , and the context lock rules are inconvenient . 10 he was so helpful and took time to look at my bills and price plan and explained it so clearly i think that was the best costumer service i 've ever had ! ! ! thank you :-) have problems with internet connection.1 advisor said he would send settings within the hour .after waiting 3 hours called back and was told 24 hours ......still waiting ... very good good friendly advisor but we have had to delete my account and i will have to wait 24 hours to see if that works and i can access my account on line . the problem i called about is still not resolved problem solved i was phoned today to say i cud upgrade ,( by a company working on behalf of xxx ) i asked them to ring back in an hour but they didnt as i was busy ,so i rang xxx to upgrade and was advised i need to go instore to upgrade now ,if over phone march 8th .....dont understand why as all the same company ? ? 1 - adviser good , policy for faulty model appaling esp after i have been a high paying customer paying insurance for so many years , 2 - issue not resolved because diagnostics had to be done and i do n't have alternative phone line so i have to waste more of my time rather than being given what i asked for and deserve , 3 - adviser extremely patient and did all he could within xxx 's unacceptable policy because problems getting on to website keep getting same message error404 not available this site very annoing no one nos why yes the advisor was very polite and handled my enquiry quickly and explained everything clearly . no im unhappy with the policy and the fact ive wasted money on a policy i cant use no because my query is delt with promtly because you have lied to a very good customer who over the years has recommended people to xxxphone such as family and friends and i feel very let down and mistreated by this overall experience is fantastic which is why i have been with xxxphone for so long.agents are helpfullthey listen to you and they care with what you are after.the company are loyal to their old customers . i very good but always room for improvement ! ive rang numerous atimes to get help with the internet and things been into the xxx shop and still not resolved ! !i wont reccomnd u again to anyone as nothing seems to get resolved unless its you taking my money thats it ! always found customer services very helpful good service and advise from the gentleman i spoke to adviser that was serving me had the sexiest liverpool accent ever !and as your customer of over 8 years i think i deserve a date with him ; ) i like ur network the lady i spoke to was very helpful and bubbly did what i asked & were very friendly the person was polite but i did n't indertsand the range of choices i could make for a new contract so i felt i lacked informatuon .impressed that the new phone arrived the next day .was told the sim card could be transferred , but it does n't fit so in spite of speed i am not able to use phone , it could be worse and only tried it this evening hope this helps stuck in the middle of no where my car had broken down .ran out of credit on my phone but had plenty of credit on my card .although this was nt registard .when i rang up at 2000hrs i found it massivly dissapointing there was nothing you could do to top my phone up since joining xxx i have had nothing but trouble nothing works properly ,and my bill is more expensive than ever cant speak to anyone till tom six tryes to top up by c.card . 2 nigits on trot get some one to ring me tomorrow , very happy with the service provided long waiting for conversation i have spent 40 mminutes trying to get an answer to a question .when i finally spoke to someone who was trying to help i got cut off whilst on hold .i called back immediately and got cut off again trying to get back to the only person who had been helpful . last night i called at 7.45 and was put oh hold for 40mins , then automated voice said due to emergency call cannot be answered .when i rang back it was closed .i pay one net price and service just disappointing . i woz generaly satisfied with his attitude .but i think xxx shuld av longer opening hour 4 customer services .the man woz as helpful as he culd b . i do n't like any other network apart from xxx , so i would happily recommend you to anyone .i had 20p to spend so that i could get my free weekends and i had put it in the wrong code a few times from a top up voucher and i was told i could n't top up , then to ring a number which thankfully helped me sort out the problem .the adviser i was talking to on the phone was polite , friendly and sorted the problem within 2 minutes , i was very happy ! : ) i have the initial call was politely and efficiently dealt with .the lower rating to q2 was due to the fact my phone was at that point still blocked .the final rating was fur to.the polite and efficient manner shown by the representative of xxx no im sleepy ! everything i asked was sorted on the spot the operator was kind and did what was asked i just wanna say thanks and could u lend me 2pounds for my topup please for some reason i was blocked from topping up my phone either by credit card or e voucher .realised why for e voucher ( as put wrong number in several times from tesco receipt - a problem several people have had when i googled it ) but the credit card issue was prior to this and the advisor was unable to resolve this issue .he suggested that i call customer services today to have phone register .basicall advisor was good but fact that i ca n't top up via credit card without explanation and no numbers given to call for advice on that line is n't very good service for being very polite and helpful.thank you .m winstone . everything was done smoothly and in a professional manner . ten because they never actually helped with my problem with my fone i have rated 10 because i am very satisfied with xxx an i like the services an advice that i get off the xxx advisers good experience , very friendly and helpful person who took call , she sounded **** aswell , a real foxy lady ! ! great credit to xxx and great credit to the entire human race in general all fine good service dud what i needed very quickly and well should not of happened in first place that is my opinion : ) because ive got 2 xxx sims that have credit but bcame inactive so i cant even phone ,191 for help .u phone me ? clear instruction from friendly staff b coz i ave only just joined xxx . prompt , polite and efficient service bad open times generally i asked certain qs and they were answered in a great way i was also surprised from the out come .many thanks xxx have a great day . women was help fil and polite x web1 the customer care person failed to understand my problem ( they did not speak english very well ) and did nothing to resolve my problem your team did well .inanswering my queries did 'nt have any problems and could understand what was being said have a lost phone barred was dealt with very quickly every weekend my free txt n call dnt go on i cant get frew to an advises as it charges everytime poor customer service .especially with the price of my bills each month i av been with xxx for a long time and i rely on them 4 my free weekends to keep in touch with my aunt who is ill in nottingham i av put 5 pounds on and av used it got a text to say that i qualified for free weekends this weekend then wen i go to use my fone it tells me i avent used ma fone enuff wen i av because the man i spoke 2 was very helpful good service subject judgement the adviser was abrupt . overall good service .son lost his phone at a gig in london and i needed to cancel sim it was hard to speak to anyone other than a computer .when i did they did n't seen to care about my problem . the person i spoke to was no help he was rude and i still have the problem i still do not have my free weekend calls and texts evan thou i have topped up well over a fiver this week xxx is pap changing to other network today small problems i had were soon sorted out ... dealt with situation with understanding no fuss the advisor dealt with the problem quickly and efficiently very helpful wife lost phone and had to lock or bar phone straight away until it was found again , phoned up xxx and no waiting clear and well spoken employee helped with tempoary baring phone , as allways that is why i have used xxx from the start , ,,years of service with them keep the good service going , very helpful being constantly told different stories about when my upgrade will arrive ,taking today of to wait for it then getting an email to say it wo n't be here till monday . very impressed with all aspects , particularly the speed of answering my call , the helpfulness of staff i spoke to & how quickly my query was dealt with successfully she was very polite and helpful .the lady also knew what she was talking about the person who tended me was prompt and clear to understand .recently called xxx from australia and it was difficult understanding someone who was clearly struggling with the english language its always good friendly helpful advice .always pleased to help . never had any trouble with xxx thank you because xxx are attempting to take money from me they told me to not pay now they want the money .a complaint has been filed on a previous telephone call and is yet to be acknowledged . the adviser was too curt and unhelpful . because i was on text and web pack and it was taken off spent over 15 quid in texts when norm free , and only got 2 pounds back xx i think xxx is a good service & will stop with them for as long as i can .maybe forever nn i 've used xxx since 1987 ! well ikve made the call to get free texts and internet access and i was told that i do n't need wifi in order to use internet and almost 3 hours has gone and still nothing because of the way i 've been treated by xxx advisor was excellent however previous experiences have n't been so good so unlikely to recommend xxx i was 110 % satisfied with every aspect of my communication with you , as i expected and no doubt i will be treated to the same effect in future .keep up the good work xxx .many thanks colin greig . very very good service the last technician was quite helpful , patience and effective .wish every advisor could be like him 8 very good service resolved problem very fast always been very satisfied with xxxphone did n't have no sevice so cudnt tx or go onto the internet but still been charged , and i have to pay for a contract when my blackberry got lost in the post so now i have no fone of my own & crappy xxx wo n't replace it service was excellent good response to my query if invoice was sent to me i would of not had to contact you . q1 my contract price plan from the beginnining was wrong to what i was told on the phone ,which made it a problem every month wen i recieved my bill making me call up to explain every month ,wen i renewed my contract was esured i wud hav no further problems but i did as i was agreed my old price plan n the system didnt recognise it causing me yet again more problems n 'me having to keep calling n .xxx had to keep adjusting it ,then i went on holiday n'the system wrongly charged me which was again rectified , this point i wanted to leave as my whole lifetime with xxx was not as agreed which one advisor sed it wud b ok with no charges but wen it came to it that was false information yet again ! the operator accused me of shouting at him when he asked me my password early on in my call which i did not do .i felt he was aggressor. i defended myself but found myself under pressure to apologise .my questions were answered but it was a huge contrast to my previous call 10 minutes before with rebecca . very please with the service the advisor that i spook to was really helpful & polite .a+ the lady was polite and help ful but problem still not solved very good service no what to do to fix problem thought service and advizer were good he was very helpfull with my account excellent response .disappointing result on web site and account access very quick to answer and very good service she was helpful and friendly . he did n't really help me get what i wanted but .he explained i could leave the network as .easily as i can upgrade at the moment . excellent .no comment . overall i feel your customer advices team do n't really care and do n't seem interested in finding solutions to problems .i have encountered poor attitudes and one individual who refused to provide their name ! !however , the team who handle complaints made on social media were great .upon expiration of my contract i will leave xxx completely . 10 i was very with the help i received from your staff send me my vm pin ! ! ! ! the adviser was very helpful . it appears that depending who you call you get different anwsers , all i can gather is your internal proceedures and communication between call centres and departments are a mess , not followed to the letter leaving customers like myself confused , discriminated and now in a very akward situation .not one once of common appears to be applied to my issue , therefore off to the ombudsman on monday .i do hope mr guy laurence or vittorio colao see what i have gone through the last 2 months and sort the uk arm of the out from top to bottom professional , polite and quick !plus i got exactly what i needed - excellent service that 's more than 3 questions .pleasesee the email i 've sent good service .your rep was excellet . 29/30 emm . .good score that dont you think !the sales adviser was very good and answered my query very well .give him a wage rise !lol x basically i am paying for a service you fail to provide there is no reception as as such in the area where i live ! ! i was able to cap my daughters account to prevent excess costs , which is what i wanted to do .the service from the operator was good , however it was the third call that i had made before i was assisted .the first operator did not have his system working , the second operator appeared to have cut me off james dealt with my query and advised that as my phone was faulty and under warranty , i was entitled to a replacement !i was later advised by another advisor that it would need to be sent for repair , i was also advised by somebody in your iphone technical team that my local xxx store may exchange my phone when this was incorrect , very very poor service and will not be renewing my contract with xxx mark was very helpful and i have stayed with xxx for all these years as i find the service good excellence .and ps this survey us arduous .next time 1 question text , 1 answer , done . 1 .this is the second time we 've had the issue ! everything changed with my tarrif without informing me as client .im with xxx for 9 yrs without any good offer issue stil not resolved the people at the end of the phone are very helpful and try to solve problems . very helpful and friendly helpful efficient i lost my phone today and the replacement for the handset was immediate . very pleased with the polite and helpful man on the other end of the phone . wasting my time and custimer seervices are rubbish i have always had good customer service when dealing with xxx the young lady was very helpful & pleasant and she even gave me charges for using my phone abroad . 10 call yesterday was very poor much better today one department doesnt talk to the other and you have to ring more than once to solve any problems the lady i spoke to was very polite and helpful and solved my problem .as this has been a recurring problem she also said she would pass the problem on to the tech team .:-) critical issue , not resolved , 3 phone calls to get it fixed and contract cancelled without knowledge or warning !shabby call relateded to 07788140285 i rang up this morning and the peron who spoke 2 me did the job wrong i think ur a top network the tech advisor was very knowledgeable my problem was resolved in a straightforward aod friendly manner the lady was very pleasant and helpful - more like her would do xxx justice ! well was n't happy with company cause keep getting charged for internet usage but got wifi so now take phone to canary wharf to look at my phone to see if anything is wrong if their is u guys need to look at my previous bills for being overcharged advisor was really helpful and resolved all my problems , and really polite .10/10 for customer service the reason for 5 rating was u did not lift call bar in 24 hours as promiced . the adviser knew the answer to my account access problem because i got more help ringing someone else then i did with xxx the services sent me to the wrong line as it said that the application did not exist .other than that i was satisfied with the assistance offered . i was very happy with the overall customer support experience .the advisor kept me informed at all times of what was happening . i have to wait another 30 days to cancel my account plus i will now get another bill plus jobs not done what i have asked to be done call answered quickly and efficiently .questions answered straight away . always have clear and polite operators who always answer my queries , and who are always willing to help ! ! im happy second chance should be considered not to think about me me in debt i wont call you if knew about that people like dump my problem was not resolved .i was informed when i took out my current contract that i would have one month of free insurance and one month of 100 free international texts , after which they would be cancelled without me having to action anything .both were not subsequently cancelled so have been charged for both the last few months .as such i was seeking a refund for the charges incurred for both to date , however , the customer service officer was unable to assist and action the refund . idk customer service absolutely great service good service sorry i forgot the xxxphone end of greeting whateva apologise dont know the indian for that sooner the better to get another provider the better friends also feel the same .you are loosing professional customers the man was extremely friendly making me feel like i had known him for years and he was really trying to help resolve any problems i had ! fantastic personable service did not work and poor explanation of what the problem was very good servis very help full and very professional high prom 1000 % positive .hope deal again in future .thanks in top 10 branch number1 im very happy with xxxphone as a company and how they treat their customers .thankyou i do n't believe that the problem i have has been resolved customer service was excellent the advisor was very nicely spoken .i have lost my phone and she was very understanding .she gave me different options and made the effort to look up the closest xxx shop to me and gave them a message about the situation . staff member was polite and helpful .however i feel i did not get an answer to a query about wether the calls i wanted listening to and my original complaint was being dealt with you could not resolve my query via the phone .i have to now email your customer services . . they gave mr cuz i like usin xxx so can u send me the balckberry browser setting to this number plz im with xxx because if i have any problems they get resolved quick .and operator always helpfull and nice . family group because a was highly satisfied with the service a got issue with checking usage onlie in my account not resolved . good customer services !very helpful because i thought they were fare staff are easy to talk to ,problems get sorted quick ,ive been a customer for 10 years and never had a problem with the telephone service was satisfied the attittude and friendlyness shown because i 've still got to visit a xxx store as they did not have setting fort phone because am a valued customer with 4 lines on my account an spend alot if money with u an u cudnt give me discount on a handset what i asked for to be fixed or sorted hasnt been sorted .my internet isnt workin .needed internet settings .but havent got them yet .the man that i spoke to was very polite and helpful . i have been a loyal customer for about 20yrs telling other people how good your network was , but i find now you have nothing more to offer than any other network and you are not loyal to people like me ,i suggest you look at helping exsisting customers before you loose them all . felt that one of your team delt good with my call today . very informative and to the point . as always very helpful .thanks until the payment has been took out on the agreed date , 30th of every month not the 29th im not , as last month i .e £70 bank charges verry happy with the service we get from xxx having 3 contracts and 1 payg , the girl was lovely but she put me through too a department which was closed xxx took unauthorised money out of my account , i was unable to get diesel to go to work , so lost a days pay .even though your advisor was fairly helpful i feel that he could have done more as i was very upset + angry . i have had ongoing .problem with my bill for 3 months josh sorted everything out this morning cannot praise him enough .was thinking of leaving you until this morning now me .and my wife will be staying with you 10verysatisfied xxx are a good all round network and deserve to be rated the best ! very upset !just had baby hence got this phone in advance , but when i needed my phone the most ie make announcements & send photos it didnt work & i had to make more than 10 phonecalls includin some 2 samsung & had 2 use homephone as mobile wouldnt dial out !had 2 force lady to stay on phone as dont have internet access to let me download as company computer so askd to talk step by step as to saving pics & contacts to sd card , did feel rushd & felt like lady didnt want to help but was her job , my baby is only 2 days old & i feel i hav spent more time sorting my phone out than actually being with her :-( overall xxx offers a poor service and i 'm always having issues although the advisor who helped me was really nice and fixed my problem . the woman i spoke was polite & v efficient ,thank u .the service could have been better if u replaced my faulty fone rather than repair as it is only a few weeks old . advisor very very good three times iv had to ring for my settings and never got them .just took my credit very helpful and very friendly staff who resolved my problem fast . the agent was helpful but i am unhappy my original query has not been dealt with and i have had to call again today yesbecause i was dealt with quickly and efficiently by s friendly voice no configuration sent my issue 's were not resolved excellent customer service pleasant helpful service as always . customer service in shop and on phone is terrible ! ! ! i was told to ring today to order new upgrade i rang at 810 this morning was put on hold for ages then passed to different department who told me they would then put me threw to upgrades which i was on hold for over ten minutes ,so i hung up and rang back to which i was then told the upgrade department didnt open till 9 so complete waist of my time waitin , next i was told i cant upgrade till tomorro ,so all in all was totally advised on thurs wen i rang that i could up grade today ,not a happy customer who now has to ring you back tomorro for my upgrade ! very helpful individuals on the phone . i just do n't rate u as a network i always have problems with my bills i 've never had the rate per month that i was told wen i renewed my contract with u efficient prompt and answered and dealt with my query efficient because the person who answered the phone helped me and solved my problems .(y ) the girl i spoke to was excellent . advisers always polite ca n't ever say that any advisers have not but have been promised problems are sorted out .then find they have not and have to explain all over again to different advisor who puts me on hold to speak to supervisor . i got put thru to 5 different people the first bring an accident but was then just passed around .the final technician told me i was doing something wrong do i just said forget it i 'll go into a shop ! very good service that was help with my question .and a very pleasant lady i spoke to i have now got to travel a 50 mile round trip to go to a store to change a miss spelling in my name good service , but my phone should have been able to be unlocked today rather than having to wait 2 days for the procedure to take effect . helpful staff ,my problem was sorted really quickly so could hav no complaints they were very helpful because i am unhappy with the customer servis i 've had this week the customer advisor was brilliant in dealing with my situation .verypleasant . i was really pleased with how my problem was dealt with and ur adviser was really helpful and explained why i couldve incured problem the 2 members of your staff i spoke to were very helpful and hopefully have solved my problem .thank you always helpfull and very polite ,friendly ,thanku xxx because i feal that xxx doesnt value loyal customer they offer better deals to new customers . the operator was polite & most helpful .nothing seem to be a trouble to her , she helped me sort my problem quickly & efficiently . my questions were answered quickly and easily very happy with u services everything went exceptionally well , but the problem with my racing post app is still the samesays i need internet connectioni have 3 g and everything on so i really do n't know what the fault is ? 0 young lady was very helpful and polite and knew her job very well . very helpful and sorted out my problem so i will not have to worry about it happening again . horrific experience and past few months .given up even trying to talk to anyone anymore and problems still not resolved .won't be recommending or re newing with xxx . didnt recieve a memory card with my new phone and have been charged 4 picture messaging when was told was in my package advisor nt v helpfull this time u managed to help me out without spurting new company policy at me ... which was good . . my query was answered quickly and the girl was very helpful efficient service reliable mainly u.k based no very good customer service better then other mobile phone customer services the lady on the phone did exactly what i needed .was friendly and professional at the same time . i am very happy with the service i have received over the years the lady was very helpful coz my request was dealt with straight away because theres still a problem after numerous calls to xxx my problem regarding my on line account which is stil not resolved .not much hope this time for a good service my call was answered quickly .the operator was polite and helpful . pleased with the service the man was very hepl full to me the advisor that attended my enquires was very helpful clearly to understand and sympathetic to my issue i am disgusted with xxx .i think it is terrible that i reported the fraud on my account and yet i am still being charged for the calls made .ok , so they will be re credited on next months bill but as a single mum i cannot afford to pay extra for something which was a result of your incompetent staff in the chichester store .i have been a loyal xxx customer for years but am seriously reconsidering my position .i do n't see why i should be out of pocket because of your dishonest staff .i have spent many hours on the phone to your cust services and fraud dept during the last month , helping your investigation and yet i am left to pay the bill .disgusted .terrible customer service xxx .you should be ashamed . my call was dealt with quickly and professionally and the agent was very friendly . staf good and helpful the operator was friendly and very helpful and resolved my problem quickly the call was carried out in a very professional helpful manner because you are a grate net work and you always assist me to your full extent when ever i need help sort my bill out very good thanks as i said i will not know if the issue has been resolved until my next bill .up to now i have not been very happy with how things have been going but the advisor today was helpful and friendly . i have an issue with low/no signal in my house - i was sent a new sim card - but this has made no difference i got the answers i needed with no problem first i had to wait in 3 days for a replacement phone .two lost all my contacts was advised wrong three you have sent me a iphone 3 instead of a 3gs so now i 'm going to have all the hassle again and will be leaving xxx as soon ad my contract is up ! ! ! ! person who dealt with my call friendly polite + helpful the agent i spoke with only sent me some ridiculous text which i didnt understand on how to resolve the problem .it was almost as though she was in a hurry to send me away . the guy was very helpful indeed very happy overall the service i recv is exceptional compared to other companies i have to deal with i am very happy with servis.thanks disappointed im very happy with xxxphone & the services they have provided me with .the talk team have been very helpfully they were handled with politeness and displayed excellent system knowledge very helpful clear advice .friendly .professional . wtf xxx , you said three questions and now you hit me with a forth !it 's all take take take ! ! the lady that i spoke to was really understanding and helpful . excellent helpful and very friendly staff at xxx .kept me updated constantly .a1 . great service overall good service on my number ending in 417 not so good on the other number on my account advisor refused to pass me onto a manager swore at me and hung up .called back was put through to the rio team placed on hold to find that they were closed and still have no phone ! ! will be i hav been promised a new phone good handling ofcall . very satisfied ! problem resolved , excellent adviser was clear , quick , polite and knew what she was doing !great service ! read moneysavingexpert .com/showthread.php ?t=295048&page=84 was answered straight away polite and nothing 2 much to get me blackberry message service put back on fixed my problem quicky and efficiently i obtained a solution within a reasonable time not happy with the amount of bill excessive charges for going over minutes .advisor was excellent very friendly and nice explained things properly was a pleasure to speak to please grow all top up points thank you david was friendly helpful patient leaving xxx my questions and prob good service to sort out my complaint ! as they were very helpful . the guy i spoke to was very helpful and wanted to resolve the problem as quickly as possible .i always find your personnel friendly and do their best for us , the customers . really helpful based on service provided . just chec cheerful handlers who answered all my questions sensibly . i 'm not satisfied with xxx 's service full stop .i 've had issue after issue , and find it impossible to get my issues resolved . they didnt help me , they were useless , i had no information i needed !absolute rubbish ! very good service the bar lift gona take 30 mins ! i was messed about with my bill and given the rjn aroundtrying to sort out the delivery of thenew laptop not happy with ur services my issues were dealt with efficiently and i saved some money ! still pissed off after being robbed again by xxxphone she didnt hear my query right .didnt like her tone and there was no resolution . been messed around by your call centers told different answers every time just had enough should have left 4 o2 never again ! ! ! very happy with chris , helpful and polite ! the reason i had a more pleasant service for all enquiries with asda mobile ur staff seem to be unsatisfied with their job but have to be there 5 i had good service prompt and very efficient reasons are i 'm using xxx since long time and when ever i need any information regarding my contract or any query of my phone i have been getting easily form advisers .they are good and kindly advise me and give me good solution too . my issue was understood and i was advised how my problem could be resolved . no happy with the result this time ! the person dealing with my call was very helpfull , sorted out my account quickly and i could also understand what he was saying .i have bin with xxx since 1994 thank you my query was not resolved on the call i had to be transferred twice and was told i would need to write in again even though a letter has already been sent in .this is the first time i have needed to call in and i felt very disappointed with the service given the agent was understanding ,she resolved by query with perfection and she gave me advice on how i could use of other xxx products .i wish all ur agents were like her .she needs a pay rise . problem solved by one person in less than 2 mins ! had problems with my daughters blackberry and couldnt connect her bbm services , after 3 calls to different advisors and being put thru to technical team it turns out she had `roaming 'switched off .every advisor was extremely kind patient and helpful as was the lady frm ur technical team who got to the root of the problen .very pleased and impressed with service provided and help recieved , as with every time i 've had a problen , thats why i chose ,and stay ,with xxx , thank you pleasant man and quick resolution of problem my queries were all answered & dealt with & the operator was pleasant & helpful :-) exemplary service over many years over several accounts .i would not hesitate in recommending xxx to any new customer . the man was excellent on the phone even though the people taking my calls are lovely most of the time i will have to ring again due to problem not being resolved excellent service and excellent staff at xxx ! we are resonably satisfied , but we have had many problems , so we have had to call xxx many tims . was send the invoice with extra charge for the new phone even was told it is free . friendly , helpful , welli-informed but i had to call back for more details - it would be helpful if suggestions and any other relevant info were offered without the caller having to know exactly what questions to ask he took me through all the necessary steps to fix my phone and explained when i was unclear , took his time and was patient and did not come off the phone until he knew everything was working fine still waiting till tomorrow if its worked ! based on your scale i thought the marks were correct . excellent , polite and thorough service . yes i could have been told earlier that the phone is an apple problem and should have been sent to tech services first friendly operators , good service ! rating of 5 that the query was resolved is due to it being in hand and as of yet not completed . quick answer to my call with friendly advisor who answered my question the lady was very nice but i did not get the answer i was hoping for about my contract . good services send ur website happy customer i had no signal whatsoever from when i landed in ireland .i went to a xxx shop and the assistant told me this was an issue he was having many queries about .he then called the uk helpline and passed me the handset .the helpdesk contact gave me 3 options which seemed to indicate the problem was with me not xxx ( as the assistant in the xxx shop had intimated ) .suffice to say none of the advice worked but signal resume back in the uk.this was a social visit so i used someone else 's phone when needed but if this was a business meeting it would have been very difficult . i was constantly passed from person to person .i was very frustrated .when i finally got through to the right person , their computer was n't working so could n't help me .they could n't transfer me so i had to ring back and go through it all again .the last person i spoke to actually helped me , at last .not good service at all . just good communication still have n't received my phone back even after 9 days ! ! ! because you made a mistake on my account and overcharged me but did n't give me hassle when i explained myself you recredit me the amount back !hope i get the same service when i next have a issue .many thanks because the simple question was not solved in spite of the fact that i am a quit big customer ( 6 contracts ) . without the understanding of xxx i might not be able to operate my company for the next couple of days but they have come through for me . problem not solved , with replacement phone not working properly having sent back brand new se arc s only 3 weeks old to be given a reconditioned one that has a frozen screen .kept being cut off w no one phoning back so had to go through system + explanations with new people all over again - very time consuming and frustrating .started off calm and ended up cross . he handled the call well , spoke in a polite manner and gave me very useful information . the person i spoke to was very helpfull and polite friendly very helpful very good customer service im sick ov caling about the same problem i have 2 phones one wil b gone in august and one next year the man on the phone was very helpful rang loads of times and no one could sort call out because i called you twice today which took me 50 pence of credit and the advice you gave me didnt work no one could help with the two problems i have with 2 different phones the basic thing is its not your problem i have to go out of my way for a 4th time not good because i was happy after the call . call took around 30 mins , the advisor kept putting me on hold to ask other people .she was polite and courteous but could have passed me to someone who was more experienced .the problem had arisen from a communication error with my latest order and a non received return of an ipad2 did n't resolve my problem been online an still showing as business account , when i asked 2 transfer 2 personal simple query no have been trying to get the phone to work in the house currently standing outside texting with no joy from yourselves .would also point out that the phone worked in our house for the last 2 and half years .do what has happened to your service .one very unhappy customer who is looking to seek advice elsewhere . am considering changing provider with better price plan . read notes on my account as i will be texting u all day good information plain and simple to understand even though i got it wrong very helpful and polite very satisfied with all aspects .friendly and helpful team as i not spoken too any xxx phone team in 3week ? ? ?o_o i was pls wit d way d adviser handled my query very polite n helpful the member of the team who helped me was brilliant !he was able to help me with everything i needed despite someone else saying what i had requested could n't be done ! it 's wad disappointed with the outcome has i have been with yourselves for.awhile i have not been on any internet had i do n't know hoe to use it good service i already have done in each of the previous texts . excellent telephone manner and communication skills . good clear instructions and very helpful manner even with a novice like me .i will not hesitate to ring in the future if i have any queries i have been speaking to several advisors regarding my direct debit .i have been receiving false information and i am very unhappy with the service i have been receiving the last few days you took money from me and are taking ages to pay it back resulting in me not being able to pay other bills ! !if you were trying to get money off of me you would want it straight away .i feel this very unfair ! ! ! the lady i spoke to was very helpful and very polite , i was very happy with the overall phone call because nothing got sorted out bout the internet so im paying for something i cant use xxx once again get billing wrong ! ! 2 get good service i would like to say thank you very much for all your help . depens who i 'm talking to because it was third attempt to get issue resolved & success this time has yet to become apparent . my query was dealt with quickly and precisely .compared to other providers ,xxx recognise customers ,appear to reward loyalty and care about customer .other providers often portray they dont need your custom and dont care about it .i am definitely content and recommend you regularly .also i find i maintain reception with xxx when nobody else has any on other networks ,even in the mountains !keep up the great work .thank you ! good service i sort out my self xxxphone are not delivering customer service and there is little the call centre staff can do about that . because my problem still hasnt been sorted what i rang for the reasons for my ratings are , the problems and issues i had have been resolved and the adviser was knowledgeable and informative .thank you . ive phoned 3 times with an enquiree & it has still not been resolved , cos am quite happy with the service inconsistent service , 4 phone calls , phone was cut off and a lot of inaccurate info given .final person i spoke to resolved everything smoothly look at my notes and e mail correspondance then you will see .i do not believe i have signed up to another year and am most annoyed with your customer service in every manner !! polite and helpful response . very helpfull , sorted my invoice printer problem she was perfectly okay and provided what i requested , but she could have been more helpful and informative . i was happy with the service great customer service clear concise and helpful adviser knew almost nothing about my donglesuggested solutions which would not worki solved the problem myselfsuggest you could listen to the conversation no promised a certain product .did not receive as promised .told i should have read my e-mail but as i cannot access my email on regular basis and missed my 7 day period , then i had missed my chance to correct the matter .if this is the case , i said i will change to another supplier . because the person that answered my call was very helpful because he told me that i had to wait at least 24 hours for it to work so i thought that it was great your company can }ot resolve problems every question was answered to my satisfaction and you ca n't beat xxx very happy she was very polite and answered all my questions , offering advice on top of my requirements adviser was very cheerful ,helpful and dealt with my call quickly and efficiently . i was satisfied with the way my call was dealt with , thanks i 've just had a problem with my xxx dongle and because its in my partners name and he 's at work it ca n't get sorted lady was helpful n quick no yep no probs ...nice quality customer service , and excellent help. . i was left on hold for so long i gave up and will have to try again another time very helpfull because they helped me with exactly what i needed my problem has not been resolved if xxx is not already aware of the reasons for my dissatisfaction , then my reasons are justified you had your 3 questions ... good but could always be better ! really quick and helpful in paying my bill .made the process very easy received good service so far so deserves it . xxx staff are always informed and helpful .it 's the reason i stay quick prompt service .jay is an excellent advisor and a credit to xxx ! i have been waiting 6 months to resolve a problem and never get past first base it is hopeless i have been patient but am now very disillusioned . the link that i got sent to access my online bills does not work and as i do n't get bills in the post either this is extremely frustrating if i find out in 30 days the sim has been cancelled i will give 10/10 i hate ur new loyalty scheme ?a box of choc doesnt do anything for me at all free call and txts or free upgrade of fone or same price to landline or other networks would be great ?like some of ur rivals offer .even free advice on why when or if i should change to a better xxx deal ?i .e i dont us web so useless to me unless u supply me with dongle for laptop or equipment and advice how to even attempt it .ur advisors are magic .cant realy fault them .my address is 13 abbey court invernessiv38sn . very good helpful service spoke to someone quickly and my query was dealt with straight away . no thanks because the customer service i recided was very good and i was pleased with how the customer services handled my call they answered all the question and answered my all so quick 4 calls for the same query .not yet resolved .call was abruptly disconnected by the agent very good service very good service no my query was answered completely and i now know how to continue . issues resolved satisfactory unhelpful and tells me something different every time i ring i am with xxxphone eight years now and am give better offer with other people so i am thinking of leaving .i had always found xxxphone am very didapointed lately not happy that money taken from my bank account for my husbands bill that he cancelled and my bill cannot be paid . it was not the fellas fault who spoke to me am just not impressed with my bills when i have not been using my phone that way .i am thinking of leaving unless i can have at least half reduced from this last month other wise i will be leaving i was just happy and satisfied the girl was very helpful and polite i called cust service with a query when i asked the person to explain to the sales asstnt they hung up instead . very helpfull all questions and querys resolved .upgrade successful .helpful advisor .clear and knowledgeable . because sharon was very helpful and polite no after being with xxx for over 12 years .i feel i 'm not a valued customer .i 've have 4 contracts with you .you are expensive .you used to get .courtesy call asking about price plans suiting the customer .i feel after many years with you it 's time to go else where as my contracts run out . still no internet access 6 because the problem was caused by xxx when we specifically asked for the phone to be delivered to the store service was good , problem has not been resolved adviser who dealt with me brilliant told me exactly wat i needed 2 no and more , very helpfull just bloody good service ring me and find out agent was polite and not rushed the shop was clean ,tidy and welcomming .thr staff helpful ,polite,knowledgeable and ectremley polite . amazing in general service was very good and nice and competent people , but the last few times we have visited your store their internet connection has been extremely slow and which caused a long waiting the sales person zee was very nice and helpful.youcan play with all the stock which was very helpful when i chose my phone .all in all it was a very good service . very friendly and met all my needs , thought about me and not the money i was going to spend .very happy and will recommend he did n't ask me if i knew how 2 use the iphone as it is slightly different & more advised than my 3 the staff in store were brilliant and talked me through options openly and honestly .store looks really good and funky . very friendly young lady served me , she was experienced and cheerful nice looking store , quick service and lovely sales woman very helpfull thankyou the staff were friendly , helpful , efficient : ) assistant found the best deal for a new phone and was very helpful 10 staff were very helpful however the whole process seemed to take a very long time .i am very satisfied with my new phone and upgraded contract . i couldnt fault the service from when i entered the shop to getting my new fond and the young woman took me tbrough everything the only thing no one cohld do was transfer my photos onto my new fone although she did do my contactz which was mlre important hence the 9 happy with everything the original price for the upgrade offered was a lot higher than if i 'd just walked in as a new customer .i was then offered `loyalty points ` transfer back to the real price .who are you trying to kid ? good service , would recommend a friend i 'm **** and so happy thats how i felt !seruice was gd but bit to manic in shop itself sales agent was patient and answered all of my questions .she was aware of my preferences and showed me those phones . q1 : poor cs in shop and over phone led to me being without a phone for two months i was satisfied with the overall service and i was not pressured into a different tariff .the salesman offered a tariff suitable to my personal use and a suitable phone .overall a very good service .: ) because the lady was very nice and very good with phones prompt friendly service .good knowledge of packages on offer and what suits each member of my family .a feeling that customer service was important . sales adviser listened to what i had to say and gave great advise . the xxxpone assistant was more than helpful to me , advised my choice of upgrade magda in the oracle store in reading was very knowledgable and saved me money as well as transferring all my data seamlessly .much less hassle than i was expecting - excellent . information given relevant to my needs .friendly & efficient service . u have 2 wait 2 long with the booking in system when there r far 2 many sales people stood around talking 2 each other and not servivg !the young lady that served me was brilliant .this was my 4th visit in 3 weeks and she was the only one 2 solve my problem and i thank her . i think more customer care training and less chatting 4 the other staff . they are in my answers . a really good service instore .very quick , efficient and friendly . i was dealt with quickly and respectfully . good sales person .went the extra mile .patient .system let him down and i had to come back .otherwise fine . the reason i only gave 8 was , we changed both my wife and my tariff instore .my wife 's was entered on the system but mine was not .i had to return to the store to rectify this . was just overall happy with the friendly staff and willingness to help . good service comprehensive , friendly and fuss-free he was very kind nice and very helpful ashley was very patient l am not technical and although not happy with phone cannot fault polite service & knowledge of systems service & help was excellent .however waiting for the sales assistant due to the limited number of terminals was a significant delay .some people who came in behind me turned around and left the shop . because it was good . the sales adviser was extremely polite and patient .he appeared happy to be there and was willing to offer expert advise .overall an excellent experience ! yes customer service was excellent it was a pleasure to talk to someone who knew what they were talking about have to do things on internet can not do all things in shop .led to think sim would be live after half hour but took 24 hours .phone call about contract could not do in shop .i like to do all things in one place at one time and with people . xxx are easy to count on and are always there to help with problems service was very good and the sales advisor was very informative and very helpful sales advisor was very helpful and i got the phone i was looking for , overall making xxx a good service ok , like i said , the guy wanted to take a personal phone call and that diluted the service .customers like to feel important .plus the queue was extremely long and he did n't say ` sorry for the wait ` .and nothing else really helped aside from him being clear on what i was getting and he did ask whether i needed anything else .but i still like xxx more than 02 or tmobile , they 're rubbish ! good advice given by sales person the reasons for my ratings is because the service i received was very good and the information that was passed on was professional and polite .the time was taken to show me what to do with it feeling an inconvenience .a good service . everything was very good the salesman was very helpful and friendly and i walked out of the store with the phone and contract i wanted !i did n't feel rushed , even though there was a queue .you need more people like him ! very good service from the shop and the assident the man was really friendly and helpful friendly , great customer service ,resolved my issue promptly it took less than 5 mins 2 sort out adviser 's attitude was not helpful and no satisfactory explanation was given i never give a 10 as there is always room for improvement lol lacking warmth and i felt i was n't being listened to .this experience is the most recent of similar ones revolving around my need for calling customer services being the same . gud service advisor very nice and helpful i am disgusted at the way i was passed around to 3 different departments and 5 different people because they could not deal with the matter .the last one inparticular was rude and constantly spoke over me until i told him not to do so .i also had to ask him not to talk to me like im a 5 yr old .i was passed to a lady in another department who said i cant deal with it because i dont understand english .the matter is still not resolved after a month of xxxs mistakes which they fully admitted to and are now trying to charge me .non of the call centre staff can work it out either and when they run out of answers they pass it onto someone else . the problem i was havin was resolved in a few .mins and the man i spoke to was very helpfull .and he sorted my problem out straight away i should not have needed to make the calls .complaint has been ongoing for 3 months .as soon as contract is up for renewal i will move away from xxx . on all occasions that i have called xxx the staff have been very good and answered all my questions and helped me with things i have needed assistance with : ) the lady was very helpful n was nice to speak to x 10 the call was handled extremely well , and the problem resolved .thank you . woz very satisfied with gentleman i spoke to he woz very respectful as im an oap and u dont get that very often it hasnt resolvd the prob stil cant send mms or recieve even tho i iv installed the configurations good service agent was quick and very helpful was speedy and concise . very friendly attentive staff with good knowledge and listening skills ! problem was resolved quickly , did n't have to wait on the line to speak to anyone . no service was ok quick and efficient service .got everything i wanted without any fuss or hassle . waited for a month for my query to be sorted & speaking to kylie made me feel more confident . dealt with efficiently and quickly ! 1st rating , i had to ring to have tariff changed & was told freebie pack was activated , & it was n't .2nd rating , the operator did activate the freebie pack for me .3rd rating , the operator apologised for me being cut off & took my number incase it happened again , then she credited my account with credit as compensation . excellent service as always after call routing , got a well informed operator ( catriona ) who had all detail to hand and a pleasant manner . very happy with service fast easy and helpful nice service poor account management .leading to me ( emea operations manager ) not being able to authorise changes on my own account .poor xxx , very poor ! q1 : helpfull q2 : found out what i needed to know q3 : she did n't keep me waiting i have had numerous problems with xxx even though i have been a loyal customer for years .i feel that i 'm constantly fobbed off rather than being treated fairly . i have only experienced t-mobile now orange services , and comparing what i experienced and what xxx is given me now i believe it 's a little short of world class services .please continue the good works to keep the likes of myself as a life time customer . staff do not listen and realise the problems and the correct info is not put on your system and the last manager was rude to me .totally unprofessional in your multi billion pound company a person should be eavesdropping on them overseeing with spot checks on them .i will be leaving xxx totally now dissatisfied we gave these ratings because they were helpful , friendly and imformative cause they was nice and helpful and got my problem sorted out good service i do n't know if my problem has been resolved hence the 5 .the chap was helpful yet if my problem has not been resolved i will not be satisfied she was plesant polite andthorough very helpful nt that gd poor service and poor product knowledge excellent , personalised and efficient service friendly , quick and easy very good just how i felt about the experience allways been very happy with the staff/operators at xxx !friendly and helpful .myqueries or requests have allways been answerd or resolved .thank you ! the low scores are because i have had to ask the same thing a number of times because they were polite and friendly and dealt with my problem quickly i was very satisfied with the overall service i received the advisor handled the issue very well to a satisfactory conclusion .my only disappointment is that this is now the second time your system has cancelled my direct debit payments to you .hopefully this will be the last time . the advisor listened , and was very helpful , + the problem hopefully will be dealt with . good customer service agent . i 've spoke to about 10 different people about my new phone which was ordered through xxx still having no service and not been able to use my new handset and the problem still is n't resolved . everyone has been extremely helpful in sorting out the problem with my handset it was very good and it sorted my problem out very satisfaction because i only phoned because the website messaging system had not worked , and he was unable to do more than say try again , or write . i was very satisfied with the service i received the staff were very helpful good service . no! i am unable to use my internet i av been unable to txt and no 1 has sorted the problem for me after 3 calls it wrong paying for things and unable to use them i would like something sorting u are quick to take money and still not provide me with the service service was ok . the solution to my problem was usable to be resolved .the service you provide only allows for you to make money from meas soon as my contract is up i fully intend to change provider as for the last 12 years of using xxx i have finally given up because u can be confussiong and annoying with ur like new freebess but apart from tht ur really gd and ur staff are excellent joanne was helpful and knew the answers 2my questions in her area as customer services .the question she could n't answer as the information was not in her area , she was able 2direct me to the shop/department concerned .shame you do not offer the deals as good as car phonewarehouse . good service but didnt not have immediate answers to my enquiry allways a good coverage , slightly down on your website speed but very good on customer support . adviser was very quick and clear all of my questions were answered professionally and courteously , and resolved very quickly .many thanks to the young lady for this . satisfied with advisor just not happy that because my nan does n't use her phone often ( she 's 90 ) her number has been reused , therefore she ca n't use her phone this weekend when she needs it . extremely quick and helpful dealing with my non-technical wife ! ! still waiting issue resolution after two weeks he nows his job i spoke to him excellen he new every think i ask him thats wy i gave him 10 well obviously i called with a query and it got answered to my satisfaction hence 3 x 10 scored . q1 - when i upgraded my phone - was not told i would no longer get itemized bills .i am told i now have to ring every month in order to have them emailed to me .this is not what i expect from a business contract . my problem has not been solved .i ca n't send e-mail from iphone using the xxx network .i got poor answers from your support . communication between your departments is rubbish , and information given is not recorded on accounts , listen to my last 6 calls then you will understand .i only stay with you because your coverage suits my needs . good service coz takin so long to get on blackberry stil waiting not happy good service query dealt with efficiently , quickly and politely all way helpful your employee was helpful and polite . i have been extremely disappointed with the recent service i have had from xxx .the person i spoke to today is the only one i have made any progress with .this does not alter the fact i will be cancelling my contract with you asap . the lady was more than helpful ......the best adviser i 've spoke to , took tme to look in to the problem .explained the problem to me and helped me hopefully solve it . because after a total of 5 hours on the phone over a few weeks and being told a definite answer by customer relations manage haley donovan that it would be sorted she was lying through her teeth .so i am back to square one . i am sick of xxxandy thomas firdt class service and redolutuion of problems the customer service representative was friendly & efficent at his job . i feel i have nothing but problems with xxx and the customer service i recieve is poor .i will be leaving xxx as soon as my contract is up unfortunatley for me this isnt until next march . i was not aware that i needed to notify xxx before travelling abroad if i needed to use the phone .this was not the case with my previous provider . it was quite a tricky problem and the advice i received was very good - thank you . i rated like i did because i 'm happy with all the service xx was put on hold for ages then got a message that your service was closed 10+ customer assistance spoke in a dull voice both advisers i spoke went further thn the mile 2 b helpful nd gav very useful tips 4 futur use .ses it al ! ! ! because the call centre is based in the uk and i can understand them she was really friendly and knew exactly what she was doing . coz u helped when i needed help and xxx is so good excellent customer service ! everything was sorted exactly as i 'd asked . gave 9 on each question has the adviser was very helpfull . because well some people on the customer service i ca n't really understand but i guess they have different language helpful , efficient , sympathetic , friendly the adviser was friendly and helpful .he looked at my account and i advised me as to the best tarrif . not clear how to get to option required until thru to human consistent pleasant reliable services : ) 2 because all my questions got answered clearly and i fully understood i am very happy to be with xxx good service because the service was fast and the people very help full i dnt think customers should be charged for the call the whole point of having an online person is so you do not have to visit a store .problem not resolved everything i rang about was sorted out promptly and the person taking my call was helpful and efficient the customer service people were able to help . i refer to my previous text to you on your service , or lack of it . the phone was answered quickly , by someone that spoke very good english and was well informed and polite . your service was fast and very efficient well done and thanks re 1 - sick of having phone breakdown re 2 another recon being sent - no faith in phonesre 3 had to speak to several people firstly because didnt have authority so was transferred that person expected me to start from the beginning and then hung up when i objected ( politely ) then lost service twice more as i am happy with the out come of the call it 's becoz u want fedback from your customers promised a text message to reconfiger my settings that never arrived .paid25p for nothing !! was very help ful and resolved my query 1and 2 problem has not been resolved .3 , adviser gave good explanation regarding the problem . very helpfull and more than satistfied with my service i will not know whether the issue is resolved for 7 days errrrrm ...you asked a question , i answered them ! always been satisfied with xxx that 's why i 've stayed with you and converted other members of my family to xxx fast answerpolitefriendly efficient the lady was very pleasant to me and very understanding the lady who dealt with my call was fantastic , professional , understanding and helpful .it also helped that she was british and therefore there was no language barrier either .my call was answered and dealt with quickly .it is because of customer service advisors like the one that took my phone call that i remain a xxx customer .please give her a raise ! happy cheerful helpful lady sorted out the problem in a very polite professional manner . asss xxx messed me around with my contract well i asked for my bbm to be set bk up as it keeps going off every month after i tops up !and now i ca n't use my browser or nothing and now it keeps saying i aint in a wireless network my phones not on wirless anyways and i have spend 5 pond credit getting hold off xxx and they still have n't fixed the problem three 10 out of 10 is pretty good , the reason is clearly the efficient operator who assisted with my queries . more helpful than previous correspondence i have a business account with xxx for the the past 6years operators very polite & helpful poor customer service i got different things on three different occasions and travelled around with no joy i 'm not happy with the out come what so ever ur **** i love xxxphone have always used them .however i was offered a brilliant deal on contract x its best because he sort out my query in very well way n in time as well n he suggest perfectly thanks just happy with the service i get .now can you loose 4 or 5 days and let me upgrade now rather than wait till the 24th .baz small problem with network , solved immediately .handled extremely well and in a reasonable time because i have always been satisfied with xxx very helpful man , explained things very clearly and sorted out my price plan .keep up the good work customer service is the way forward . got information requested because i am satisfied call me and find out sorted my problem straight away perfect not due to any actions of the adviser but that there would be double charge for call forwarding the girl was as confused as me and the prob not resolved either .wasted of time trying ! i rang 2 months ago and asked about date for upgrade and was told i could upgrade on 23 feb i rang today and they told me i had to wait until 23 june so i will be looking to change from xxx excellent service answered query by text with little delay so pretty satisfied i had to pay for my time to speak to someone who told me to go to a xxx shop to sort out my problem and i dont think i should have to pay for help and advice it should be free ! the malfunctions now seem repaired and the patience of staff . very happy overall 10 very helpful and efficient adviser . hopeless service technically and customer support .no issues resolved at all . the daftest of all questions ! ! !i was pleased with the service received . based on my personal opinion i called to find out why i could n't register for online billing to be told that online billing was not available for my account .as i needed a vat invoice quickly , the advisor said she could email my my invoice .however , email and invoice never arrived , so overall , quite poor service in this day for a communications company . he assured me the billing was sorted .so problem solved .many thanks was helped to the best she could , on the second phone with the problem happening again so not feeling very positive right now . all fine except i am frustrated that the exchange team does not work at weekends .this seemingly perfect text has taken minutes to type as my handset is virtually unusable there was no continuity in my calls , every time i called i had to start again with my enquiry !there were no notes being made on my enquiry , and the staff were clueless ! i rang up with a problem and it was sorted out there an then so very happy with that very helpful and friendly i was satisfied that my query was answered in one phone call yes , i broke my phone , i bought a new phone when i got a chance .once i had some free time , copied all info from old phone to new phone .again when i had some spare time took my old slightly damaged phone in for a repair , only to be told that i had not brought my phone in within 24 hours of damaging it .it 's in your contract i was told.what a load of bullshit ...we are thieves , i think is term you should put in the contract . ratings based on the fact i am having to go back to the shop to sort my problem ! did everything possible to help .although i will have to find the correct information for my query .thank you . none of my issues was resolved . answered query quickly and easily , easy to contact support line , adviser was very helpful and offered further advice as well . exceeded expectations , could not have been more helpful , resolved additional query , walked me through things so i understood and all timely , excellent the man i spoke to was very pleasant and helpful , i gave 8 because so far the problem has n't been totally resolved and finally i think xxx gives value for money and good service . the chap was great but i 've been waiting for a discount for the last 4 months and ca n't say it 's been resolved until i see the reduction however have no problems with the advisor i 've had a lot , too many , problems setting up etc with this new handset . i got new pin code to pick up messages no, ca n't be bothered , thought there were supposed to be only 3 questions no internet connection and still have none the lady understood exactly what i asked i thought that the advisor was very helpful and funny . staff was very helpful.butstill got problem with phone .buti am getting new sim card witch should solve problem with phone because you waited till my bill was over 400pounds before telling me of high usage !should of been advised before bill hit 100pounds max ! can't now pay bill thanks xxx ! ! ! very helpful person received answer 2 my question quickly n efficiently the advisor was very helpful and polite . just cos the young man said the fault murt b battery so i took it out and back .batts fully charged but i thought because i have parkinsons diisease i had pressed wrong buuon .hewas right the batt must have been the cause ajlthough not flat itr been dropped few thmes . 2 diiff 2 answer any more txts friends n family . very helpful and knowledgeable member of staff customer service can always be improved .explanations and interactions need to be empathic , unhurried and warm . i would recommend them as they tried v hard to solve my case .the person i spoke to was v good and loyal ( amanda ) ! original fault not fixed but staff helpful all good the service was simply very good . never have a signal , my phone bill go 's up every month , when i was not with xxx you kept ring me promising me every thing , now am with you as long as i pay my bill you do n't care , i was tryin 2explain that i had up-graded my bank acc & so i had a new card no . which i was registering & wanted 2cancel the 1st card registered in 2011 didnt seem like the person i spoke to understood it was easy to sort q1 - nobody is perfect , q2 / q3 advisor resolved my problem and ensured i was in my acct and happy before she ended call she would not listen to me just kept talking over me . because they sorted my problem straight away the call was answered quick , when i wasnt sure the answer i was given was correct the advisor went and checked with someone else to confirm , and the advisor was clear and concise with his service good service .the operator was easy understand the advisor was n't interested he seamed to be half listening and was n't really bothered about what i was asking him is tht it because i need to go now problem with handset happened before hence 8. craig was friendly efficient and sorted problem out .i also appreciate that he was english and i could understand him . my previous call was about a fault on my phone and the person diagnosed as a fault with the sim i could nt agree but after a 2nd call receivd a sim and the fault hasnt been cured the lady on the phone was very helpful and couldnt understand why a replacement sim could cure the problem and it hasnt so the saga of the faulty phone contines given them already it 's all good . very pleased with the whole experience of the help i recieved from customer services . i wanted her to register my other number for me but she couldnt because she did n't have authorisation to do so , and there was an error with the website so i could n't do it at the same time therefore my problem is n't resolved .however , the customer advisor did tell me what i needed to do and she was very patient , friendly , clear and knowledgeable .i was very happy with her but i wouldnt base a referral of xxx on that .i would n't ever recommend xxx to anyone .the price does not match the overall service and i never have signal . the upgrade costs are cheaper elsewhere very helpful adviser since changing over to business account i can not get into xxx at home which means i can not open my web mail .i am self employed and these emails are very important to me the service was very good the result was good and the operator very pleasant . friendly guy listened well made conversation sorted problem out did not apprecuate having the phone put down on me before problem resolved i called 7 times and each time i got cut off because i was pleased with the service you gave me well like i said i am still waiting for my line to be restored but the lady i spoke to was ever so nice she has ordered a new contract sim for me as mine is faulty so i 'm happy with what happened : ) not happy with the tariff i was given , i 'm a good customer and i wanted xxx to xxx included but advisor could n't offer it to me .very disappointed i called for the content control to be lifted , i received an sms saying that this has been lifted .but i realise this still had not been lifted ( also , you said three questions , this is the fourth one ! ) beause the questions asked was answered fully and the advisor was well mannered adviser was friendly helpful and offered to resolve my complaint .overall very efficient the adviser was great .the only disappointment i have with xxx is a lack of reception in certain areas u ask me 3 qvestions and i gave u 3 honest answers. satisfied with xxxphone customer service xxx is the worst phone company i have ever been with and i ca n't wait to leave them .i will never recommend them to anyone . ! ! always been with xxx excellent service my enquiry was just dismissed and i was told no when another advisor had said it was possible ! !there is too much conflicting information given my xxx & i feel your customer services do nothing & just tell me to go to store .... a very good service and polite staff every month i have to complain about the bill .you keep charging for internet .the lady was very off hand and finally when the phone was sent away for repair no one told me about taking out the memory card and now we have no memory card in the phone and have lost everything that was on there .the phone i was talking about was phone number 07786528544 .not happy at all and the lady could not offer any help other than someone ring me on monday which is not convenient for me . no never had a chance to access on my and vip account ! overall service is good , however , i pay a lot of money for reliable services and feel the compensation for unreliable services is not considered or has the attitude of ' its one of those things ' which is not great customer experience and service in my opinion . unhelpful and rude the girl i spoke to was polite , friendly and considerate and , even tho she got confused by what was actually a tricky problem , she still took the time to sort it out .bravo! no adviser was very helpful and easy to talk to but my query has not been resolved .the reason for it had been explained but the problem has not been fixed the man could of explained my queery a little bit better but apart from that he was very helpful and courteous very good experience .would have given 10 if change of ownership happened immediately friendly , helpful , was n't pushy with sales my problem was reoved with speed and clarity the last lady who finally solved my query did very well but the man i spoke to before her was a total mess .you will need to train him properly on excellent customer service or else he will ruin the integrity of xxx when i went in store had to have lots of proof even though i 'm an existing customer do tried to purchase it on phone and pick up at store but could n't do that either , which seemed a bit silly .i also phoned customer service and the person on phone did n't seem to know much and told me to go in store : ) due to quickness of response i gave the 0 for the second question because the department i wanted was shut until monday therefore the problem was not resolved very quick and helpful the lady i spoke to was very pleasant and helpful .what more could you ask for ; ) overall very pleased with the service the advisor was not helpful , she said i might have misunderstood the conversation i had with one of the advisors i spoke to few days ago .she doesnt have any clue what i was talking about .if you listen to my last three calls you would understand what i was talking about .thanks problem was solved immediately . i have the 8 cos i 'v been with xxx many years and have n't had any major problems .q2 and 3 were given 10 cos the problem was dealt with and resolved quickly . xxx network ,3g not good ,and didnt give any special offer to customer for update new contract . the advisor handled my call satisfactorily , although i was annoyed i had to ring up in the first place . answered my query .gave me discount and went away happy the system had wrong telephone numbers for stores , it did not recognise sim card numbers that were in use , it could not find me or my business .the employees were helpful buit let down by both software and data .i was forced to take out a new contract and am really annoyed .i bet that no one takes any notice though . it was online in jan 12 when i looked i cud upgrade 22 feb 12 now when i look on line to see which fone i cud have xxxhave taken away my upgrade until jun 12 ...i feel this is wrong if u are told adate then its wrong to alter it !i am seriously thinking its not good to b loyal to xxx i will be looking at other networks in jun 12 no not got a resolution quick , efficient and polite i 've been with xxx many years an have had a bad time lately with my bills today 's help was great but before was a joke even when i email no one answers an i ca n't afford big bills or have the time to keep ringing when am in work very understanding it was emotional 4 me as i had to cancel my son 's contact .he was killed by a hit & run driver . no one has been able to answer my question everything solved in one quick call adviser very helpful and polite after contacting xxxphone re a problem with my account , not been able to use the internet nor send or recieve picture messages .i was told by an advisor i would recieve 2 text messages to rectify the problem ( within 10 mins ) , i am still waiting nearly 2 hours later .very poor response .please fix . nope previous experiences have been nothing short of appalling and this is why i would not recommend xxx to anyone poor service the adviser handled the call ok , but i was not happy that you were unable to say why i was being connected to a number i had not called . no take too lng really happy with my service provider always quickly solve any problems i have and friendly with it because problem still not sorted it was very helpful and did resolve this issue and i am very gratefull for a global company like xxx to tell me that they cannot activate my phone 's internet and initial set up over the weekend because that department is not open till monday is a farse to be honest . i was not satisfied with the out come i am no better of i have been with xxxphone for 8 years now i yhink its time to say good bye frustrating query resolved 0 % satisfaction and get advisors that people can understand what they are saying iam not sure that the information i received was accurate , this may possibly be part my fault , that is why i will drop into my local xxxphone shop for advice face to face .thanks better plan set up as requested and it was cheaper . took a few calls but all advisors helpful and problem seems to be resolved x 1 the answer was satisfying , 2 even though it should be alright my problem is n't yet resolved 3 the advisor seemed nice and did her best to help me the guy solved the problems that 's sneaky but yes !i got thru right away , was dealt with politely by someone really helpful .and i think xxx offers the best service for the price . you said 3 questions i 've answered them bye i was happy with the advisor - prof , spoke nicely etc .i was not happy with result as i did n't get what i wanted - but that ws because of policy etc.... i understand that but do n't find it helpful ! i thort the adviser was polite very helpful what more can they do thank you he was excellent no very good servive refunding but had been charged for something i did n` t ask for i would recommend xxx for the price plans .i pay a lot of money for my contract and i am not getting 3g just e...she talked me though some steps to get the 3g on and for past 48 hours still not working .so i 'll b ringing on monday to ask why and to credit money to my account as i 'm paying for 3g and not receiving it.and finally the woman i spoke to was pleasent and kind pleased with service so far good service asked for insurance ca n't do it need to go to store .asked for content control to be removed not been done yet 1.coverage 's bad , my antenna bar on the phone constantly flactuates every single phone call , cutting off the dials .iexplained to the xxx colleague on the phone that any other network is working fine in my room at rg1 7ur area , but xxx .3.likenow , i dont have mobile internet working on my phone , no idea why yes . agreed to further 24 mnth contract for two new iphone 4 's .had text to confirm royal mail delivery today and your sales consultant agreed delivery before 1.30pm with me .took day off work .surprise surprise no phones delivered .when i chased as a customer i was told there would never have been a delivery as both phones are out of stock and your customer advisor despite speaking to a manager twice could not give me any further detail as to a delivery timescale .you 've managed to supply returns bag for my old iphone yet nothing and exceedingly poor communication from you re my new phones .very unhappy and dissatisfied as it stands with xxxphone .at least your customer service advisor tried to resolve the problem but even he could n't and was embarrassed to have to tell me so . very unhappy as my issues not resolved and i 'm left paying for a contact iphone 4 that was stolen by my ex and now i ca n't claim off insurance i took out ! the person i spoke to was a little offhand but did confirm that all had gone to plan . going oz good service bonnie scotland te ye query answered quickly and efficiently . i found the service very easy to use and the advice i was given was clear and very professional . you could n't do what i requested satisfied cus the man i was tlkin to was a complete **** he was very unsoicable and a basterd operator was clear and decisive good service you have totally failed to help or resolve my query unhappy about new rewardz no internet and did 't know until today i could text grow so i 've lost out on past top ups she was patient , tried all different methods and resolved my problem good service and understanding from the agent as to what i needed doing very pleased with service , awaiting to see if new sim works wot satisfied the member of staff on this occasion knew her job unlike many other times i have rang due to the fact that the computer that is used to transfer files to a new phone was broken for the third time since i had the new phone and it was recommended i travel to cardiff if it was not possible to wait until the new computer to arrive problem always sorted quickly and correctly .not put on hold because th guy i spoke to had it sortd straight away some drag on phone i was n't sat about for hours xxx is really good value for money .the lady i spoke to helped me sort out the problem i was having straight away , and she was really helpful and friendly . i was trying to find the reason for my high bills .very hard to do it seems because everyone i spoke to regarding my situation have been outstanding my reason for the answers is because i did not have much help and my problem still has n't been fixed non-resolution of a problem with my business iphone what i asked for was done with the minimum of fuss reasons based on customer satisfaction adviser was polite , helpful and efficient excellent customer service and i got what i needed from the call bad reception whereever i go u have another network both of them with me only xxx not working properly everything i asked for was done and very quickly i also visited your shop in kendal and the staff were very helpful and friendly .excellentservice over phone and in store . q1 .if i was completely satisfied i would n't have had to call customer services in the first place .q2 .my query was not resolved , but i the call centre operative could n't resolve it without the input of someone else .not her fault but would have preferred it to be sorted .q3 .the call was handled quickly and efficiently , she was polite and friendly . i they it reflected on the answers i was given well i thought the customer services was very good and polite and helped me with my problems that 's why i mostly rated 9 onwards . happy with all my needs answered fast and correct . just fobbed off too easily i got a quick response to my problem so am happy thanks i dunno just seem fair enough they are a good team but orange is better for deals me and my friends think x satisfaction for services rendered . asked how i re register and seemed straight forward .however i was n't told i had to put completely new details in , needed authentication code and other details .frustrating ! three network - one plan -gives great package compared to yours n so i 'm moving there no 1st advisor was helpful and pleasant but put me through to a so called iphone assistant who i found to be little short of rude , with no real helpful suggestions ! told that offer no longer valid .not told about this in first place .i have been with xxx since 1 9 9 5 .we have 5 contracts .xxx treat loyal customers badly .i cannot wait to leave this contract and get an i phone with another provider .out source people offer one thing and in source dont have same offer .i was hoping to switch to a 4 1 pounds i phone contract including hand set but told not available yesterday .also told had a 5 2 month contract .so you do get things wrong but wont bend at all for loyal customers of 1 7 years . i was satisfied with how my situation was handled , and resolved .the reason i had to call in the first place bothered me quite abit .but within an hour of my call all my services were up and running again very good , polite and helpful ! very helpful friendly staff could n't ask for a better service because i have n't received help yet the person who dealt with me was very clear and sorted my problem out really quickly good service nothing was resolved and i have to wait 48 hours for a manager to call back .i had a conversation about a bill yesterday with a guy ahmet in your egypt office . . transcript which should have been recorded . . only down marked because after 10 years or more with you you still have n't changed the account holders name to andrew jolley . the customer service advisor his name was kyle he was very kind and extreamly sympathetic and understanding to my needs thanks you everything was sorted .problemsolved . i am a trainer/consultant in thinking skills , which could benefit xxx with new ideas , please see www .sixthinkinghatstraining.com which will give xxx an edge over the competition !kind regards , dennis perrin . the lady i spoke to was extremely help full and sortted all my problems . my call took twenty two minutes to answer for which i was paying .i have already paid more than 4 months for calls on an ipad which has no phone .a service recommended by your staff ! it was great charlotte `new member of staff ` could do with learning to find out information instead of just saying i do n't know to everything ... also if someone asks for a call back ... that 's the least you should do ... the guy was great quary not resolved yet even after 3 phone calls .advisors very helpful - waiting for an email/call confirming whether q sorted i was told by a friend about free calls and i spend a lot on credit i explained this to ur advisor and got a very ` so what ` response .iam thinking of going to 3 they do let u know offers etc i rated the way i did as the settings havent work as they are unknown subscriber v dissatisfied with service :( i have been a regular costomer and your service has improved she was very helpful , explained everything .very well mannered .x the first time i phoned the advisor cut me off , the second advisor i spoke to was much more helpful , time will tell if my issue is resolved . check the call logs , i 've been on all day doing just that . they are what they are . your rep was excellent with his advice and was quick and assuring with his answers to my questions !excellent service .one reason i 'm with xxx .should have plenty more staff like him ! ! because they do n't know wat they doing good service the service was really good but the solution was i need a new phone which was n't so great everything sorted quick n simply i did not feel ur operator had the can do approach .blackberry is of yr or share things i ca n't believe that she did not have the number for the technical help desk for me good service the problem was not fixed and its costing me money ,your not meeting agreed contract ! job efficiently done .good job this was due to the fact that for the last two weeks of me calling in , he was the only guy who helped me resolve my problem with the phone and was calm . everthing i asked was dealt witj well amd pplitly the agent i spoke to was very un helpful and was lazy generally good service .person on phone very pleasant .gave 0 because cant receive or send photos ! no real definitive answer to question , but nice advisor very helpful and easy to follow instructions ecelent and helpfull very articulat young lady 10 out of 10 because i had my problem solved quickly and easily i was satisfied team was very helpful trying to sort out new phone contract questions answered fully and courteously there was a mix up with my number apparently quarantined although i have been using my number , the advisor said there was nothing that could be done but the manager resolved incompitance service team were very helpful i just think swopping for a nokia to iphone needs a little more guidence and the sim card activation takes a bit to long its been almost all day and still no service on iphone issue not resolved .rudely left on hold for c10 minutes without any indication as to when advisor would be able to confirm position .this , following call from your customer service team on 15.2.12 where clarity promised by 17.2 . u guys never let me down always a great service unhappy anout the technical knowledge of the agent cos i 'm very happy with the service i 'm receiving i 'm very satisfied with how the adviser handled my query .it 's not 10 though because my network was n't functioning properly .thank you very helpful quick response to solving my matter yes , i rang to say i could not find the information i was looking for on the website and after 13.5 minutes was advised to look at the website or go to a store . i still have broken phone !and no solution they are very helpful toward me and xxx is a good provider i have been with xxxphone for years and think you are the best network .efficient friendly and professional great service and customer care i was very satisfied with the help i got it 's not completely resolved . xxx are n't very good at customer service , to the extent that i 'll be switching providers as soon as possible because i was satisfied with service and result very good telephone maner from your employee last agent was great but previous 5 ! did not give consistent answers and we were passed about a lot this does influence your overall experience and view of xxx whether or not you feel it does ! department that deals with faults is closed until monday ! attitude of adviser i spoke to . they were happy to help and provide service , made sure i was happy and stopped after everything to ask me if i understood .everything was explained in detail the advisor was friendly and helpful the reason i rated you so poorly is ; i keep getting different information from your customer services so i do n't know what to believe !the problem is with the htc desire and that this phone as had to be replaced with a new one both times it has been repaired and i have just picked up the new phone from the store only to find that this phone still was n't working !customer services offered to post out another new phone !when i excepted , i was then informed that you did not have a phone in stock !so i now have to send it back to the store to be repaired or replaced ? my opion the lady was very helpful and informative very unhelpful and had problem with this account since november i like the service and was nice to speak to someone answer that i asked very impressed with service have explained on phone .have rang three times , spoke to five different people .conclusion of person 2 was outage affecting just our postcode for 48 hours .but even five miles away still no service .person 3 , phone call 2 was told this as was person 4 who still said outage affecting just our postcode and just iphone .sis in law came round for her neighbouring postcode and her iphone fine .person 5 , phone call 3 to be fair suggested something else but by this time over an hour after first call daughter out so coud n't try his suggested solution as it involved her computer and itunes .now on a sunday i have to find xxx shop open closest three miles away shut sunday , next one five miles may be open , if not 30 mile round trip to leicester .seriously unhappy the service was really good today problem was solved quickly and easily queery ? was sortted . expert knowledge , friendliness and polite got the help i needed because you were very polite,good and helpful.thankyou . good personal service to match my requirement answered question i am very disappointed with the lake of customer services i have been shown !xxx have not been very helpful at all !not that this will make any difference . by mistake i hung up the phone and she called bake and was very concerned and helpful very very friendly and helpful caring staff . your **** 02 is better advisor was very polite and very helpful v never informed of chargeable calls . kirsty was very helpful and extremely lovely .apologised for the error and rectified the problem quickly ! service was great everything was handled and i was pleased with the service given the staff i spoke to were very helpful and sorted my problem no problem i have been wiv xxx 4 4yrs and iam very happy wiv the service i get b4 i was wiv o2 and had lots of problems very quick , very helpful and i 'm glad that i 'm on xxxphone and not 02 !lol call was answered quickly , query answered quickly by polite advisor there is always room for improvement the guy was amazing .did n't mind doing the little bit extra work that i requested and exceeded my initial enquiry .friendly , professional and good at his job .well done !a great front for xxxs customer service .i should hope his career is watched with enthusiasm and that he is rewarded duly for his performance .thank you . becz it should be free i rated 10 as it was delt with well and the agent was nice and polite and helped me well . confusing txt sent to me about my account , left me worried .i phoned up to be told that the txt was sent by mistake .advisor was not very i formative very helpful advisor told me exactly what i needed to know i think the adviser was satisfactory , given the nature of my contract .my dissatisfaction stems from the fact that utility companies such as xxx do not really value their customers unless they look like leaving .loyalty and even the amounts spent in the account are only judged in the context of that threat .i find that attitude disspiriting but all too common . i am very happy with the service i received thankyou good service very well done sorting out my problem because you have over change me for something that i did not do and i 'm not happy the way you treated me . advice i got was helpful and i got peace of mind about my query i am not happy that xxx have removed the early upgrade option without any notice or consultation inflexibility .lack of understanding .lack of solutions provided to me . simply would and have recommended xxx .the service has always being of a high standard d adviser listened well and explained well no reason i 'm not happy with the service .for the past 6 months i 've been having to call up every month as i 've been over charged .i am looking into checking my previous 5 years statements as this may be the case for every month , as it has been for the last 6 month .i have ask the advisor who i 've just spoke to if someone from management can call me .i 've have been a very good customer for the last 5 ish yrs never once missing a bill payment .i feel like it is becoming a pain every month . i was told i could upgrade on the same contract and amount i pay now ,you have gone back on that and to add insult you are putting the amount up ,adviser was fine you have been good 2 my wife and myself 10 i had spent all afternoon trying to get through to the checkout but discovered via web chat with online adviser website better with internet explorer rather than firefox .spent an hour online chatting which although was annoying the guy was clearly trying his best !after discovering it could not be fixed online i then called and spoke to five different people .each one very helpful .transaction was completed !finally ! it was a good call i rang three times to sort the same issue out , and it was n't resolved till after the third call . unhelpful and making adjustments to my account with out my say so reason 4 my rating problem still not solved thanks excellent service the gentleman i spoke to , kevin , was very helpfull & got my problem sorted right away , he is a credit to your company ! the operator i spoke with was very knowledgeable and helpful in all aspects ! ! the advisor was very helpful and dealt with my query very efficiently i think xxx are an absolute rip off.thay r putn my family in poverty an charged me internet charges on my phn when i dnt have access to the net.they disgust me and i cnt wait to c the back of them good service delay in answering call and kept hanging up either due to signal or network failure did what i wanted because my phone is broken beyond repair .i was under the impression my contract was 18 months over the phone but 24 months and also the mins and texts usage is very very little and thought i should of been allowed to upgrade early so thinking about cancelling contract she has good understanding of system xxxphone use at the moment .mostly adviser not dysfunctional conversation with the first advisor - accidentally 'cut off ' not good for a phone operator - she gave poor advice and did not listen to some specific questions that were key to resolving the problem .second advisor resolved the problem but had to be pushed to get a satisfactory outcome . cant stand xxxphone and once my contracts ran out i will be leavin nice to talk to and know her job no problems with call my problem was resolved and the advisor was polite and helpful at the moment the problem is not sorted . i have been trying to terminate my contract of a particular phone since 12 december .my rating refers to the ongoing handling of this issue rather than this particular phone call .i reserve judgement until next month when can see from my bill whether you have resolved the problem . helpful english voice . get sommeone senior to ring me if you really want to know . no reason , just an opinion they gave me good advice but my problem is n't solved very helpful obviously it is because i was satisfied . i think i will change mobile provider as xxx does n't offer special offers for customers on pay monthly contracts .all other networks offer cheaper contracts and better offers - specially unlimited internet ! ! ! ! the girl was nice and helpfull but fact remains that 2 weeks later the masts have still not been fixed .engineers are not doing a good job . because we called twice about my broken phone , one man told my local xxx company to provide me with a courtesy phone and when i called back a woman said to go into the xxx store and get a replacement phone . because the woman helped me out unlike a bloke i spoke to the previous day . xxx havent supported a loyal customer and have cost me money from making a mistake but wont take responsibility lets see how the papers or news look at the case query was resolved quickly as i have a bar on the other number on this account it still costs me extra money each month ,have had so many problems with this account and have to phone up each month to querey and told different things each time .this is the first adviser that seemed to listen .aswe have 3 mobiles i 'm this household with xxxphone i do n't view us as valued customers you only seem interested in making my monthly bills bigger . my problem is not fixed , simply there was no fuss regarding my complaint , andy your operator could see a issue and resolved it , all round this good customer services .i walk away satisfied .thank you friendly advisor and very helpful .7 for helpfulness because wont know if information is correct until i 'm in poland : ) good service , no waiting times and was very nice and helpful the operator was telling me i could n't change what i wanted to on the account which was wrong .as since he made the change on my other number with xxx i cannot make or receive calls on this number .how can this be fixed ? maybe cheaper rates for loyal customers , , i and my family have been with xxx for atleasyt 12yrs was very helpful i was on the phone with a customer service agent who was talking me through my bill , then the line disconnected , so i called back and the next customer service agent would n't access my account because apparently i need to get my father , who is abroad , to create a password .thisis unacceptable as my father already gave me access to my account .so now i have to wait until monday to call my father to call xxx from dubai and give me access to the account again .i calculated all my usage online , i only used 198 minutes of my 600 minute allowance and it says i 've used all of the allowance .this is thievery , this is unacceptable . the lady was very helpful my internet 's been gettin off and on , ca n't check my mails for 3 and half hour , then i hit the customer line and now its all good .tanks a lot ! : ) very happy with the help .thanks told me content bar was lifted , never advised me that it could take 24 hours and did n't advise me to turn off handset , as a result over 90 minutes later when the national lottery games closed at 1930 i still had n't been able to purchase a ticket .poor customer service . use have helped me so much thanks to all the team i had to advise the adviser on the name of the product and it 's features very good service very polite very helpful - shame about the actual phone . excellent service .fully resolved in quick fashion .call answered straight away .knowledgeable staff .thanks adviser was very helpful as you have passed me from pillar to post and could nothing could be done to help me n i do n't understand why they could not . no if i want to speak to a senior member or staff i expect to be able to .i also expect complaints to be dealt with properly please with the call u had ur 3 questions , now ur bein a bellend . very unsatisfactory people ca n't understand what you want or what your on about to them happy with xxx assistant did n't know the answer to my question but i was impressed the way she when out of her way to find out and also to follow up on the question till it was resolved .give her a pay rise . query dealt with just as i expected !no grumbles ! because your service is rubbish problem was resolved , friendly person on the phone my internet was not working the team help me sort the issue out .thank u i got through straight away , the advisor i spoke to was very friendly .curteous , fun , and knowlegable , he dealt with my query very promptly and with a smile . fast friendly service very poor and they hung up on me the operative was slightly difficult to understand i asked for a block to be removed .you said 24 hrs it took 43 hours0to get the phone working again unacceptable only changed my bank details and the advisor asked me the standard questions-nothing more an nothing less !would have like more clarification that it was all complete and when the money would be debited from my account etc . was quick to get through to someone . idk she was kind i think very happy with the service advisor tonight but overall been a poor start to new contract staff was very helpful , and dealt with my issue very efficiently . it took almost 20 calls , a bunch of emails , a call to be listened to and a whole heap of broken promises to resolve this .no surprise i would n't recommend xxx .not only has this number moved the other number on the account has and my mum who upgraded less than a week ago has returned her handset and moved too .a big well done to all involved because you could n't help with my query and told me to go in store and when in store they said ring yourselfs .absoluty disgusted with service recieved after being a loyal customer for years . good and quick service please read my record notes when i call you 4 times over 2 days to take off the content control , and as of yet it still not done your staff i find very unhelpful and every month i try to top my 20 freedom pack and only end up with a 15 pound one which then means i got to up more again xx stuart was very helpful resolving an error on xxxs behalf she was so helpful and solved my problem very quickly .also gave me lots of proactive and useful tips .was very knowledgable and had an excellent customer focus .very highly recommended . i called three diffrent pepole they answered me three diffrent ways one guy is nice he told me he is going to contact me on monday .hetried his best .othertwo was waste one guy telling lies .iknow what i am asking you people .iam customer from more than two years this is not the way treat customers .iwant to leave the network because i found better deals from other networks . no answered quickly and and pleasant phone manner plus new his stuff .thanks my problem was not resolved . need a replacement handset for dead business phone but need to wait till monday to speak to replacement team . i was enquiring for xxx international and i had your first customer service which did not know the tarif and the second time i called the guy was n't sure 100 % of what tarif was the country i will call most do overall a bad experience the reason is i have family in jamaica ,1 min i can talk then i cant ,its the only contact my kids have 2 there family and i spend 25pence time after time 2 get through 2 services which cant get 2 bottom of my problem at first my advicer was quiet complecated as there was breakings while i was talking to him but then went ok very good support gaven satisfied thank you zahra our query was dealt with very quickly and helpfully thanks because you went all out to help me no help keep on hold 4 25 mins rubbish service coz you told me the department i need is closed and to call back in morning had to call twice to get a resolution , have to go to a shop to get a new sim card for ipad but advisor was very helpful advisor very committed to making sure i was on the best price plan for needs which had changed recently and saved me looking for a new contract elsewhere . i ca n't send or receive picture messages and i still ca n't get the internet as no settings were sent to me like he said he would exceptional customer service throughout because cut off twice and not solved any of my problems i cannot stand the fact xxx are **** so much money out of me . the advisor was very nice to deal with and showed great manners and respect for xxx customers . . i hope he answers the phone next month when i get my monthly bill again . . as it will be wrong again i have repeatedly had signal problems over the last 6 months on all handsets on my contract and will be cancelling all handsets as the renewal dates approach .xxx have been most unhelpful and unprofessional in all my contact and i will not be recommending and have also advised my employer to migrate our corporate contact away from xxx to o2 . helpful and polite staff went 2 shop in hemel hemstead they saw ten pound credit on screen 4 misinformation in aylesbury but could not help with replacement phone as advised .using old one ?thanx 4 asking . very good usually but asked a simple request and was told i needed to send an email - what is a customer service department for ? the customer service is not very good and you cant put a barred on so you dont go over your minutes .other networks allow you to do so . i needed to speak to customer services because the internet was n't working on my phone .lines were n't open so i called lost and stolen but they could n't help .i 've just joined xxxphone from orange and i never had this problem with them no sori no time at the moment i would have given 1o but the department i needed wasnt open 24 7 , no help 2 me . because with my experience , in the past , i appreciate your service and thank god xxxf|ne signal disappears when it rains snows or the wind gets up , got told that i would no longer need to pay for calls to 0844 numbers when i renewed my contract but that was lies .i will not be renewing my contract with xxx again 2 as i still ca n't bar a no i need to bar ? ? ? ? could n|t speak with anyone all automated options x problem not solved did not get resolved great customer service very helpful and told me what l neede to know . because xxx is the best and i think that o2 or vergian would not able to do this so that 's why i rated 10 6 completely usless as i said in the previous text ... 0 because i feel i 've been completely misinformed by this adviser & a second one !not happy at all ...i was n't sure how transferring from contract to sim only was going to affect me & i was told that a new sim would be sent to me or that i should go to a xxx shop & get one if i did n't want to wait for the one that should still be in the post ... ( something i do n't have time to go & do ... ) my phone still works without all this ...i wasted 2 weeks of phone use waiting ... service was compleated in a polite manor i have no credit so i cant ring customer service .i had a phone stolen last night and i cant get it back or anything that was on the phone because i phone and nobody could tell me what 's wrong with my phone had a problem spoke to sarah she resolved it straight away for me nobody at xxxphone told ,me they were replacing amast in my area i could not use my phone for nearly 2 weeks unhelpfull good service it was to report a different phone stolen , call answered after about 5 mins , polite advisor but unable to know if request to block was actioned . the majority of times all the pueries are resolved over the fone i am very happy with your services and help in dealing with me my internet is still not workimg im considering leavimg xxx even after all these years very efficient , and dealt with easily and friendly . i have been with xxx all my life and they have never let me down so i gave them high scores . quick service with advisors who speak english therefore no misunderstandings not overal happy with the charge to speak to customer service service was good and quick phoned advisor regarding a bill was told supervisor would call me back within 2 hours and after another email to your company finale someone got back to me 8weeks later really dissatisfied with your customer service good customer service on this occasion q1 some of your adviser are not as good as they were on my last occasion q2 very informative and well trained .q3 very polite and helpful even at 4.40 am theadvisorwozabletnm query was dealt with efficiently so far because xxx dealt with my problem quickly couldnt understand a word he said . always helpful stil waiting for my internet settings to be sent recently found out get charged 13p if a text goes over 1 page , disgusting !in the past some very rude unhelpful , handlers , payment still not taken for bill nobody sure why , lady polite and tried best . no very helpful finally not done yep operator was excellent the adviser was very polite help full and understood the problem that i had easily , and resolved it very quickly worked coz the problem never got solved terrible ! ! the overall philosophy and policy of service to support customers is brilliant- proving that the company works with and helps their customers ! i 've been with xxxphone for a very long and i 'm always happy with the service u guys provide x because my problem got solved quickley and effishentley because i called about getting something sorted and it was done quick and completely hassle free ! your only able move my bill payment by 7 days ! i got throuth 1 time and ur agent delt with my quiry good customer service i dont know if my query as been sorted yet but the response this morn was ok but were is the top up from malta and when will it b sorted my call was handled well but not as well as last time no waited 20min on the line then cut off my network has been down for 2 days .i think the least you could do is offer me credit .i cannot do anything on my phone my rating are high because all the staff are very helpful and good mannered and a friend and not just a custumer im disabled and kindness janine 4744 1st call didnt resolve2nd spoke a little bit quickly didnt catch all that was being said while the cus serv was excellent my query/problem didn get resolved . my problem did n't get solved and the advisor did n't understand my problem i was happy with way amr handle the issue .but still waiting for a call back to solve it . fact that ur adviser did n't listen to what i said + tried explained it to him but he kept fobbing me off !seriously think of change provider ! cause the call was delt with really well very helpful , they are looking in to the fault hence the 4 rating i am very satisfied with the your service the problem was fixed quickly ( although the line was not very clear ) .but when he tried to put me through to another dept to answer a question i was told that all assistants were busy so i gave up ) 10 very helpful man and you can speak to humans rather than abroad or automated service the lady answered ma problem and was helpful very quick this has been an ongoing problem with abusive/nuisance calls .it has still to be resolved my questions where answered to my satisfaction the the young lady was helpfull and had a sense of humour and good telephone manner costs nothing to he pleasant :-) .thank you :-) . good servis but the lady was not to helpfull x no. the lady i spoke to was efficent and very helpful . .a credit to xxxphone . . my query about changing my address was dealt with speedily and courteously .excellent customer service . service was quick to help me out problem of not being able to log in to my account not resolved ! ! ! ! ! u asked me for them good i spoke to robert , and he was very helpful , and told me all the information i needed to know . i spoke with two people and i gave a rating based on the first persons attempt at resolving my queery , she was not helpful and only confused me further .i explained this to the second person and they resolved my issue and explained everything clearly however first impressions of the service were that it was very poor , i am very tempted to not renew my contract when the opportunity presents itself . opertor new what he was doing with no fuss and under stood my requirements on hold for a bit too long as i am in work really friendly , helpful guy , the only thing that has let it down was that i asked for my bill and have n't received email !as i ca n't access my bills online i need to know how much is going out of my account , not his fault but need the info! had a problem which was sorted very quickly and helped me out a lot good service happy with the service i received today .my query was answered straight away . the call handeler was not helpfull at all i 'm with xxx already 5 years old .and never got anything changes .every 18 months , i have a new contract , and nothing more .any promotion or gifts .and i do not like .and not happy : ( whilst the advisor was excellent , the information provided to him by xxx was not up to date .the customer should not have to look online to see the price of a handset is cheaper ( esp for iphones ) and you should give upgrade credit to grouped users with a sim only account within them who have been with you a year .very disappointing . i would need to use my phone more than the credit put on and its an inconvenice not to have my freebie weekend i had but the lady was very nice because the agent was excellent .i am not happy with xxx generally but you requested feedback on an instance not in general poor solutions to the problem good i thought the person i spoke to could understand me clearly .very friendly and also resolved my problem . no no excellent customers services as always credit was used on my payg account by me because it took 10 mins for my freebee to register on my qccount in which i wasnt aware of , i was told due to xxx being busy dealt with in a professional manner and the problem solved straight away . a very good service by you they was not much help as i like to text a lots and u dont have a lot to pick like over net work automatic system is not logical and problem is not resolved i finally got an answer to a problem i have had for 4 months .let 's see if it works next month .however he gave me the best solution so far . always good service everthing done quickley ...no problems ... young lady was very polite , helpful and had a really friendly personality and he i could i would have her answer my queries all the time . simple task of moving one contract to another took me 24 hours and now 48 hours i have to wait a total of 72 hours for such a simple task .i am off to afghanistan and will not be able now to use the new contract until i return .i shall be requiring all data evidence , writen notes as well as voice recordings fron sat 18/2/12 to sun 19/2/12 .i will be seeking this data under the data protection act .the staff member lied to me on sat evening and said this can be don by phone as the email contacts were down .i am mad as **** . unfortunately i have to log my particular problem 3 times before you can action .staff very polite and understanding . a fair service once i called the adviser my problem was solved quickly but the website always seems to have problems . told problem would be sorted in 10 mins , an hour later still not done . because he was really helpful and polite and effectivley addressed the problem xxx is the best network with exelent customer care . good service the advisor was very polite and understanding problem not fixed yet maybe fixed in 24 hrs everything was good did n't actually get an answer why i could n't log in to xxx website and also call got cut off . got good service from the third advisor i spoke to . i spend so much money on topping up daily i was told i wud have unltd texts this month and still nothing so i am extremely annoyed that i was told something and nothing happened ...i normally top up 5 pound a day which is ridiculous ...i expect something for my money and i 'm getting nothing so i am considering going back to 02 as they always look after their customers no i am v busy my problem was resolve but i need to wait 24 hrs to access my account , the caller was a bit soft but i could still kind of hear what she said . adviser was very helpfull and answered all my questions appreciate good customer service the guy who talked to me was professional and gave me the answers that i needed ! your agent hung up .my problem was not resolved . huge bills and miss informed and miss advised on tariff options !feel as though i was miss sold a contract so xxx phone could profit on over tariff charging not helpful , got cut off again , 4 advisors spoken to still no resolution to insurance claim , directed to send email from website , typed it all in then your server reported an error , had to start over , usual **** service from xxx , going to move my business account elsewhere .we only spend 10k a year sure it wo n't be missed. -07768 438698 because your staff have always been very helpful and polite when i have needed help my query was sorted straight away still waiting 4 a text to get my internet working no i have recently updated my sim only contract with my new nokia lumia phone but the mms function is not working as its not compatible with xxx ... i. spend hours in store trying to fix it but your customer care thinks she can solve it by telling me to switch off my phone and turn it back on again .i have wasted enough time trying to fix it but if its not working turn xxx should not charge me for hundreds of pounds for terminating a contract whereby i cannot enjoy the full services provided by you as listed on the contract kept us inform , helpful,clear in communicating and managed to resolve the issue . good product knowledge and very efficient you have the best deals thank you nothing was resolved , have called many times now and told something different each time the advisor was very polite very courteous and explained things in a way that i could understand the lady who dealt with my request was very helpful and polite the young man who dealt with my complaint was extremely helpful and i left the call happy with the changes he made .i had initially intended to cancel my contract as i had been unhappy with the service .as it is now , i 'll be staying with xxx now at least another 24 months . good service as always from a uk call centre like xxx phone very good service and the people are very friendly no matter which shop i go in i felt like i was an inconvenience .will not be re newing contract . quick and efficient advisors rude especially jason meade who was abusive . excellent quick efficient service easy to contact and english person on customer services always helps rude attitude and uncoopesative and unhelpful very helpful because the advisor was friendly , helpful and dealt with my query i rang to enquire about an upgrade .as a loyal customer i had hoped xxx might at least come near other deals i 'd found .no flexibility .could not even match your own on line deal .you lost my custom .then had cheek to text hope i 'd come back soon ! customer services assistant was friendly ,knew what he was talking about and solved my problem . the nperators -3 calls 1st cut me off - 2nd gave me info that didnot work and 3rd gave me nokia help no that did not operate on a sunday- i visited your phone shop today and they sorted the problem in secs - talk about rubbing salt into a wound with your request for a text when that was the issue ! due to my blackberry its still faulty woman who took my call was helpful and efficient my problem is still not resolved been with xxx for 10 yrs and very happy i 'de recomend xxx because you are a good company , i have to take my phone into a xxx store to find out the problem , the advisor helped me the best she could both the advisors i spoke to were great , polite and professional .they gave me all the info i needed and made me a happy customer .however you only scored 9 for overall experience because i did n't like being charged for calling customer services :-( the problem has n't been resolved and the i pad offer did n't much as i was told before very good customer service and the answers refer to this call .i have had bad customer service experience in the past and after about 13 years will , more than likely , not be renewing my contract in june . i couldent get my iternet settings for my alcatel everything i queried was dealt with quickly xxx where quick at sorting out my problem and the advisor was very helpfull polite and well manered the girl who took my call was so nice and spoke very clearly even though she couldnt resolve my problem ! i am a satisfied customer thank you i think 9 says it all i was satisfied chap i spoke to went above and beyond to help me .was patient and informative , very helpful will all my queries .100 % satisfied with the customer service from the call .call handler is an asset to the company .thank you for all your help . the adviser was friendly , polite and resolved all issues i had in regards to my account efficiently .also offered to diarise a callback and assist in further service required ( delivery of iphone ) even though another adviser is dealing with this also .first class service and honest advice given . my query wasnt resolved after 2nd call and now i have to call back monday .i have been with your company years and last few times ive had to call ive not be satisfied cheery , friendly and helpful adviser ! first person very dissatisfied , poor attitude , poor way of dealing with my query , didn t want to listen to what i was saying , just seemed to have his script and that is what he wanted to adhere to .second person i called very satisfied , and that is how it should be done . the advisor was very helpful & dealt with me query as much as he was able to i simply asked whether xxx could provide a replacement charger for my phone .it then took over ten minutes for the customer support rep to tell me they had none in stock and he also couldnt tell me where the nearest store was that did have one in stock u guys seen quite fair with me on this occasion just really satisfied with todays call . xxx have been dishonest in their dealings with me and if my problem is not resolved to my satisfaction in the next 24hrs , i will terminate my contract , and my daughters and will seek legal advice really helpful , gave me lots of advice on various things not just my initial query . because of the the best service presented to me by your advisor .she is a very high qualified member of your staff .thank you ! i ca n't make an insurance claim because i was not told the information i needed and told by various people different things all my questions were answered the the problem is been fixed i was just happy with the way they helped me cause xxx is a good network problem still exists will exchange phone tomorrow because operator in tech dept refused to resolve problem in the way i asked telling me it would n't work despite it being resolved that way on another occasion !she have me an alternative solution-which is n't worked so if you 're interested i still have no 3g coverage available !kindly ring me and maybe you 'll keep my custom ! happy with service great friendly service i managed to sort out my problem very easily .the lady i spoke to was very professional and explained everything thoroughly i have been on the internet for over an hour trying to register and access my account and i still ca n't view my last bill i have no more time now so please do not contact me the discision to give the scores that i did was based on person experience , listening to people and comparasons hope this helps .jc. the problem with my phone is still not resolved yet to see if the information received actually solves the problem thank you i have to go an put more money on my phone !its the credit crutch uno poor no extremely poor attitudes and no decision makers just randum xxx is just the best end of like i said before i spoke with some women called vicki and she wasnt helpfull at all she wasnt nice too i dont think people like her should work in customer service so i called again and i spoke with a man called mark and he was very helpfull ,nice and polite not like vicki who told me you dont have customer service at xxx ,people like mark should vork for you ! good job mark !i spoke with mart at 11.38 and vicki just before him 1 . still not completely satisfied .2. still not completely satisfied .3. friendly and helpful get ever think done for me i have been without internet on my phone , ipad and mobile broadband device for a week and still without now .i 've called 3-4 times to be told one minute its being fixed then today i 'm told its been resolved and they do n't know why i 'm without internet !its unacceptable as i rely greatly on my internet for my business and have n't been able to use all 3 devices which i 'm paying for . i have always been happy with you company and the adviser was very pleasant but i do think my request could have been finalised without me also having to send an email . advisors pleasant enough ; but not able to resolve a relatively simple query your staff were helpfull , however i need an upgrade as my phone is not working correctly .given it is not due until 8 may , they did not want to discuss it . very clear helpful and explained everything clesrly about the damage masks causing rubbish connection ur advisor was polite and very helpfull . still have not worked out why my bill is so high all yr staff have been really helpful & really fantastic well done ! excellent service from the call handler !she was polite , enthusiastic , cheerful , clearly smiling while we spoke and very helpful .couldnt ask for more ..great staff member ! ! mike thorpe because xxx is the best and i love xxx ; ) cos the service was good excellent helpful service from both advisers very good customer service cos they was helpful i have always found xxxs ' staff helpful & polite been waiting since thursday for my phone to be unlocked still not done said it would take 48 hrs max .rang twice and says pending still . query dealt with quickly and the person was able to understand my question and able to converse fully in english .not as bt ! knowlegable , patient , good listner , go the extra mile , attitude of the customer service operative .top service ( not typical but well appreciated ) excellent service .problem resolved .thanks problem sorted happy with the service .information was useful and the call taker was friendly and easy to understand .good customer service experience because the guy on the phone was very helpfull and friendly , and had a **** voice , nice to hear a voice like that when your hungover and feeling kinda horny hahaover all extremely satisfied my problem was n't fully solved but is getting there good customer service because i could n't fault it the advisor was very cheery and helpful the advisor was of the opinion that it was someone elses and then hung up ! always get the same satisfaction every time i ring very good good efficient service . the operators name was heather she was very efficient and excellent in all aspects of my query which was of my dis-satisfaction of a service missing from bundle friendly helpfull staff who take time to help sort any problems or questions you may have have been a xxx customer for 12 years either on pay as you go and more recently contract customer and would reccomend as great value for money i think the ratings given speak for themself . 1 : i 've had no problems since being with xxx .2 :my address has been changed .3 :chap was friendly and quick to sort things out .: ) the advisor was very kind and very helpful my messages did not come through wen i topped up 10 pounds , i called customer services and told the operator my situation , he resolved my problem very fast and even refunded the 25p call charge to my phone . great apart from helpers bored time , but she did sort problem which is the biggest factor , ta my query was handled quick and the adviser was polite rania was very helpful and patient talking me through bbm set up .also waived del charge as i had n't been advised there would be one felt that the advisor could have let me know sooner that the department to close accounts was closed today .why go through all the security questions if there is no chance of a result .anyway i am off to o2 good service and resolved my problems a very happy customer..excellent service we 've been trying to resolve our problem for two months and we are fed up ! very satisfied with the service .not long waiting .very friendly .would definitely recommend xxx to anyone !thanks ! xxxphone service is great their care team were especially helpful to me very satisfied with the call . wonts i got thow the ladey helped and got me wont i wonted thank u poor records bad english but willing 2 help not helped unhappy about upgrade date changing ,poor company management . the advisor was very polite and helpful . excellent contact with the customer advisor i spoke to very helpfull i was happy with the help given your customer service is worse than useless . solved my problem straight away . they are what i think because xxx is the worst network i 've been with and as soon as my contract finishes ill be looking for a new network i was happy with the outcome of my querie and hav been happy with xxx for over 5 years i phoned through the 1st time it said call were recorded and it connected to a lady and she was talking to someone else saying she suffering depression on medication and she used to be a size 6 and the conversation was just continuing so i put down the phone had to phone through again and the 2nd person i spoke to could not tell me y this had happened and just moved me onto the problem i was phoning for which is an under 18 content block which i have phoned up to sort this out before and the man on the phone just kept tellin me i had not done it before but i know i have not happy with the service i received been with xxx 24 years and counting quick , effective and polite person talking yea the woman i spoke to was very nice and helped me a lot : ) g8 service g8 staff my querie has not been resolved as of yet but i like xxx better than other networks service was quick and good customer adviser was very rude and not helpful .i have emailed xxx through the website . because your service is excellent helpful , efficient and friendly service .thanks to mark . when i ring it takes ages its with the talking at ur end in the many years i av been with xxxphone i have 'nt had any reason 2 complain,keep up ur good service .many thanks you were not helpful , as a long customer i will be ending all 5 mobile contracts with you this year and move to another network . you give a **** service and i am changing to another it has taken 4 weeks and lots of calls and the 400 pounds taken from my account due to s xxxphone error has still not been put back very unhappy customer cos i would of felt a bit guilty if i 'd ignored your texts very friendly , quick , helpfull ! i think thats a silly question based on my answers dont you .plus this is the forth question and you have had your three answers . polite , easy to understand , proper english , and not badly spoken foreign accent english ..query dealt with in professional , respectful manner . . would recommend . . i got what required and was happy my bil still nt sorted 10 operator helped me with my questions and i could understand him clearly all my questions were answered and the service was excellent .they were friendly and very helpful . quick response , person able to communicate . good service and problem was solved .although bbm is brokeb good service and polite due to the way xxx handled my last bill , it 's made me think about changing networks i achieved more than i hoped for this time .but at other times , u were so bad i nearly left u . everything was excellent not happy about bill charges but matt did his best to help and was friendly even though we have 2 lines in one account , we only needed 1 blocked as my phone was stolen .unfortunately my husband 's phone was also blocked and we did not have any contact no for over 24 hours .this is unacceptable and we had to keep chasing xxx as provider is ok .inside my flat reception is not really good , sometimes none.called today to upgrade my mobile data to unlimited but there is nothing like that .so hearing no as vip custumer is really bad .will be thinking of living xxx once my contract in august is done . call took 7 minutes as was put on hold .operator polite though . because i cnt use my internet even tho u took the 5 pound and taking forever for u to send me the settings he was excellent well informed resolved my query efficiently and quickly !looked at economic reasons and told me pitfalls simply :-) delays in service , some complexity with the credit card authorization process , bad signal in many areas for some reasom i was unable 2 top up using my credit card , normally top up that way .went 2 the shop in town and found ben very helpful and informative . i am very satisfied with the service and product i recieved stephanie was very professional and knowledgeable and friendly the store staff where very helpful and the service offered was excellent value very helpful just took a long time good sales assistant when served .too long to wait for service , no queue system and not acknowledged by staff on entry to store or while waiting . because the survire is greatx until i went into the store , i was on the brink of canceling my contract with xxx .i was impressed with both the managers & assistant managers service , as a result i renewed my account for a further 24 months .thank you pjg advisor was trustworthy gareth and dean were well informed/trained , i had an old problem with accessing email which they worked through and eventually resolved .they seemed happy in their work .nothing was 2 much trouble .thank u newbury berkshire branch of xxx . nice chap in the store and not much hanging about to get the job donealso v sympathetic about the terrible 360 phone xxx sold me the last time ! because xxx gloucester were very good all round and have always been very helpful over the many years i have been a customer a fern overall not happy with xxx in general for giving me incorrect info over the phone , especially when i 've been a loyal customer for over 10 years .but store staff were polite and friendly . jess was a great sales advisor .she listened and gave helpful advice and made the whole experience enjoyable managed to reduce my contract price significantly while also including internet and getting a blackberry calm friendly , no hard sell .listened to what i wanted rather than sell me more helpful and understanding sales advisor who took time to provide me with the right choice for me . a very pleasant sales person & helpful . generally good but online buriness services not as good as personal danny the guy who served us was extremely helpful . staff were friendly and helpful .explained contract in detail . easy going and a friendly service . good service .friendly assistant . although v busy , i felt valued always use xxx extremely friendly helpful sty every body was so helpful and couldnt do enough . good swift and friendly service 10 10 really friendly and knowledgeable it was a good service and i got what i a wanted out of it sales assistant was very competent and friendly .issues were that the store was very busy with only a few staff , and there was a software error which caused a 15 minute delay in finalising my contract renewal . i was n't made aware at any time that i may lose texts or address book contacts as a result of changing my phone .staff should not assume that customers know this .when i got home i realised i had lost all my messages as well as 80 contacts from my address book .this caused significant distress to me which i could have done without . all the sales advisors were friendly , helpful and gave good advice on the mobiles . queue too long , 20 minute wait , would have been higher otherwise it was an overall excellent service . al phone shops r the same .xxxphone no diff . we visited the shop to do a complex phone upgrade involving 2 iphones .the adviser made it easy and saved me money by showing me my data usage was less than i thought .he was also an excellent service all round . the assistant in the milton keynes store called natalie was excellent .i am generally happy with you so since the price seems fair not the cheapest i went ahead .i like being able to pop into the store if i need help man who served me very good .proactive and helpful . do n't think any other networks come close to coverage .never had much problems .the lady stephanie was brilliant have been served by her in the past and always helpful and happy the reasons for my low rating are too many and too complicated to put into a text .i am just very dissatisfied overall with xxx on a number of levels and have grudgingly extended my contract for another 12 months through convenience not because xxx would be my provider of choice .think xxx need to improve on many levels and put customer satisfaction a bit higher up their list of priorities . r u takin the **** ? ? overall the sales assistant was v helpful and would recommend . information was given to me with efficiency .thank-you very helpful and satisfied with the service .advisor helped with making me a financial saving the sales assistant was very friendly and very informative . very pleased with your staff 's help & advice the sales girl listened to what i need from a phone .she explained all the options and at no point did i feel 'pushed ' into making a decision .i would not hesitate to recommend natalie to any of my friends .very knowledgeable and extremely helpful recieved some of the best customer service to date .felt that i was given honest advice throughout , even though there was difficulty transferring some data onto my new handset , at no point did i feel rushed or in the way .the staff in the store ( rajit , mike and ben ) went above and beyond what was required and i already have recommended the store and xxx to friends .i would be more than happy to go back in if there were any problems in the future . good service good service and reasonable packages .and everything i wanted to do was possible . very helpful and knowledgable staff , eager to ensure we had the right deal . very good service , sales advisor was helpful , efficient and friendly . having had some problems with my phone the staff worked hard to help me sort them out .there was quite a delay in getting some info & a wait of nearly an hour to be served although we had to wait to be served because store short of staff , the man who served us was extremely helpful , knew what he was talking about and explained everything well . excellent service no the advisor who served me was very helpful , knowledgable & polite .i was dealt with without unnecessary delay & i came out with what i went in for without any problems . i think they were fair marks for service received he was able to advise straight away and was helpful sales advisor was very patient , knowledgable , did n't rush or laugh at my total lack of understanding !very helpful , thank you . i felt the service was very good to excellent .have already recommended xxx to my friends that are on another network long wait in queues - not colour of phone wanted in stock so got standard one the people were friendly and informative . the sales adviser was fantastic ( alex in newbury high street ) , fast , knowledgable and very personable .coverage for xxx is the only draw back in some areas of the country . very satisfied with service and the phone i was very happy with my visit and service the sales advisor was extremely helpful and professional and i am very happy with my upgrade the man in the shop was really helpful , excellent manner . i had a reasonably difficult situation late on a saturday afternoon .faz in the aylesbury store really went out of his way to sort my problems out despite me still needing help after closing time .all the staff in the shop were very friendly . very good service from scott aylesbury because the reason for ringing has no been resolved after i cancelled 3 phones i did not expect any charges for usage after that date because the lines were requested to be terminated with immediate effect .i was told this woild be the case and it was n't .i was tjen charged with 100 pounds which was unexpected and resulted in me exceeding my overdraft which will also result in additional bank charges . they adviser could not help me with my query or put me intouch with the dept who could help as ai called on a sunday !yet he was polite and explained why my issue could not be solved today !so i have to call back monday !hopefully then my answers will be 10 advisor was the most helpfull advisor i have ever spoken to. .she ccould not be anymore helpfull ..a credit to xxx thought person on the telephone was helpful and quick ,without being over familiar . he was very good but could only give me advis . because matter didnt resolve on d spot .i still have 2 cancel my sim online or by letter and after that still it will take a month when it will be cancelled .what a load of rubbish .i feel coaned .i feel left me in a mess .i am very very annoyed .x good service , man on phone really helpful even called me back when my phone cut him off , query wont be fully resolved untill phone is back from repair second call who resolved the issue was fine .the first call we got put through to an operator who answered with `huh ` then hung up on us . giving wrong information in shop , but adviser sorted it out for me . excellent service +very helpfull adviser the service i recieved was first class that was my reasons my experience with your company very helpful adviser who explained everything well 1st lady was very unhelpful & aggressive - only interested in where i bought phone .asked to speak to someone technical .2nd chap told me problem could only result from hardware fault .googled my problem and found solution possible in change to phone settings in 5 mins .xxx ` support ` service worse than useless ! i have lost my job so want to reduce my contract to its original tariff so i can afford to make rhe monthly payments .xxx wo n't let me do this so are forcing me to become a debtor .they have not helped at all in resolving my issue my phone still is n't working , we got put on hold for a long time , you 've taken all my credit and now i 'm left with non , you always take my credit and your signals always down wanted to sort our prob in store but software was down . i wanted to change numbers .this was done sorted issue easily . quick and efficient advisor with friendly manner i had excellent service at my local shop today . because iv had problems in the past with one thing and another not happy at all gonna change my network ... latest torch software still to be downloaded because i do like xxx no cause im still waitin for my configurations because my internet isnt workin call was answered quick and my issue was resolved although the error was on the part of xxx the operator resolved iy quickly and refunded the charges incurred by the error the advisors were courteous but could not give me what i wanted . i have rang twice today and they said that they will send me a txt for my internet and still not recieved it so i wasted credit for nothing ty very happy with the overall service a get from xxx . you handled everything quickly and efficiently the caller was very helpful .i am not very happy with the way i was sold my contract or the way i 've been overcharged and refunded but this sales person was helpful and polite which makes a pleasant change ..... once i recieve the messages i need then i can rate 8 very poor service q1 , i was previously with o2 and gad a bad experience .i 've been very happy with service i receive from xxx .q2 , this is 2nd time requested paper bill .previously nor set up for a paper bill .will wait and see if i receive a bill .q3 , very happy with advisor , altho he had a few system problems . advisor wasd good , did everything i wanted .i could hear the conversation the advisor next to him was having , u either have **** phone lines or loud advisors my call was handled very clear and instructions i could understand .the advisor was polite n well manered at all times nice lady as per my last message .david was excellent .... :-) very happy with the service rep and the manner in which the query was dealt with . always get good service i called to customer services ( 191 ) about 5 times trying to sort out my mobile network data service .i spent so much time on it and paid for a service which i could not use , even after collecting a new sim card from one of your branch .then i have to call again and eventually data service seems to be working but my email does n't work now .this is not a professional standard .your staffs at the call centre do n't seem to be very knowledgeable but they are friendly and trying their best to be helpful .the service i received at the branch was disappointing !my monthly bill is expensive and there are so many better deals available on the market .in general , i am very disappointed with your service and if i would have a chance , i will change the network provider .i used to like xxx .it is a shame . good service the adviser was very helpful and went out of her way to advise me as i was struggling with the technology - i 'm a bit old !but i could do with a hard copy of my bill on a monthly basis - my laptop is unreliable - thank you - alison templeton not satisfied at all with xxx services .changing phones every time there 's a problem .updating it is n't going to solve it all the time .are your phones properly checked ?this is the third or fourth phone i have had now and its begining to be a joke . because iam still waiting for the content bar to come off my phone . u would need to ring me the problem about which i called has still not really been resolved to my satisfaction my contract is n't what i had hoped but still very good .i gave ten on the 2nd question because ny query was resolved and i am very happy .i gave ten on question three because the adviser was very helpful and kind i set up a dd last month .but for some reason did not go through so tried to do it again over the phone and couldnt so they r going to send a form through to fill in it is just hassle should be able to set it up over the phone . i could not hear both of them clearly super advisor , really knew his stuff .very friendly and very helpful . great staff and managed to help two xxx clients at once .bravo! the lady was very good and helpful av bein with xxx for years and am pist of with them its all they wont is my mony but i get f--k all back frum them i think i mite jost go to a difrint net work quickly resolved the problem .person i spoke to had a very pleasant and helpfull manor a credit to your company . problem sorted , quickly and very professionally 1/ i 've had a few problems lately with ur products 2/the girl answered and sorted my query 3/ totally satisfied easy to understand helpfull and obviously new the product and was easy to resolve problem not resolved i phoned on 19th feb and was promised a manager would call back in 2 days .to date this has not happened , and the money has still been taken out of my bank without this being resolved ! because iv used the same network for a long time and im just giving you ways of making the network better very understanding and helpful already did read texts lol . felt it took too long to get throu with the automated service the customer service i recieved was very helpful and the advisors were really nice .it was quick and very efficient also very helpfull had frustratimg issue that had been missed .however the customer services operator helped to reslove this . phone has still not been connected . there was no reason given for the suspension of my bb services .when queried about price plans and matching competitor offers , only the current deals that are on the website were offered .no attempt was made to try and 'price match ' . just did ! no you have easiest to understand tarif system and its not bad value i still have no network in my house .i am thinking of going to o2 auto mated service never works signal never works get promised a call bk but never got the call most of the time i cant understand your foreign workers perhaps u should invest in british workers and if u get cut off u cant phn xxxphone off 191 overall rubbish cant wait to bye my self out of contract and take my whole family with me did the job and was quick good friendly service phone wont conect to internet settings hav been sent be for and didnt work stil waiting 4 new settings i would not reccomend xxx at this point because the service has been terrible the past 2 months .before i would have reccomended it to anyone .my issues have still not been resolved and i have not been updated as promised .onedepartment does n't seem to speak to another .i was also told according 2 records the issue had not been raised untill 3 days ago which is not true because i 1st phoned 7 days previous .the advisor i spoke 2 did help as much as he was able .not resolving the problem but seemed 2 be doing everything in his power 2 help .not satisfied with xxx at all 5=i dont know if i will receive my settings for the internet as yet not received the adviser was polite , easy to understand , and resolved my problem with ease , he also had a laugh and a joke with me to lighten the conversation . he was upbeat , polite and helpful . . : ) the advisor was extremely helpful and very friendly and polite .was able to point me in the right direction and solved my issue !thanks my questions were not satisfactorily answered and no explanation could be given . the second lady i spoke to helped me to try and sort my ph|ne out manual but when iv done it it still doesnt work so im going to have to go into a shop overall think xxx am a good network provider because the service given was to a high standard and helped alot i have had a long running dispute over roaming charges on the phone my daughter uses ,07920 520562 , this has been running on since last october ,last night my daughters phone was stolen , as i was told that handset was not insured , i could n't get a new one for her ,although she is due an upgrade , this cannot happen as there is money outstanding on that account , i have 4 phones with you , i am so dismayed with your total lack of help that i am seriously thinking of leaving you so u can improve ur service if there is any need ; ) was happy with the friendly customer service but my issue was not resolved . my whole query was dealt with great and what i did n't understand was described to me clearly the reason i gave all tens is because when phoned yourselfs the lady i spoke to was very polite and really helpfull and really down to earth polite and helpful in general the services provided by xxx is great however the internet service (3g ) in the centre of leeds during work days could be a hit or miss and often failed to obtain any signals to load any pages or apps on the iphone problem not yet solved ? it was quite hard finding the pak code and we hav to wait along time to change numbers . you r good ok shop gave me information that i was told on phone was false info and she failed to solve my issue terminating call . why do n't you call me instead of conducting such impersonal cheap market research - typical of such pay and press a button companies .for real answers and a progressive , proactive company future engage me - a bell - consultant customer service advisor was good , poor inflexible price plans , better deal on offer with o2 my issue was n't resolved .still not resolved .all your departments have inconsistent procedures / processes .no one seem to know head from backside . 7/10 - would prefer to talk to a human being from the start of the call .9/10- the query was resolved with a slight delay9/10 - the guy i spoke to was straight forward and very helpful - zach - listened to what i had to say then acted to resolve the query successfully . simple question posed of the advisor - quickly , politely and professionally dealt with . i do n't phone with a problem veary often so i do n't know what a good or bad one would go like ! very polite but im still waiting for my sim to be changed ! the resolution was for me to have to take time out of my day to visit your store all because xxx has made another fraudulent transaction on my account ( 2nd time this has happened in 2 months ! ) .and you have no history of this transaction either !i have been a xxx customer for over 10 years so will expect some sort of compensation otherwise i will seriously move elsewhere where they will not make fraudulent transactions and perhaps keep track of such transactions i got a 2nd iphone .i needed to know was it alright to sink to phones to the same lap top . i did n't give an xxx is the shittest phone company ever .the women i spoke to was very nice . good service helpfull 10 because i still do not know what to do about my problem . the advisor was friendly and helped me with my query very efficiently u dealt with my problem and my txt and web was put on by the time my call was finished and staff was polite he was really helpful and very informative .nice telephone manner too very helpful with advice . i got the awnser i wanted but it took time to speak to some one via the automated system problem sorted very quickly always been with xxx lol :/ the advisor dan was very helpfull answered all my questions & i understood everything he said he explained it all very clearly problems i had all dealt with ,in polite way very polite adviser 's ,not kept on hold for long ,but stil cant ure web. been asking for my paper bill for last 3month but no body sent me thay taking 2much money from my account well the reason is that when iphones it was done before i got off the phone thanks the young lady that i spoke to was very polite vary helpful and helped sort out the problem i was having in a professional manner good service from thomas . because i was exceptionally happy with the outcome of my enquiry thank you xxxphone beth was great on the phone . 10 for the first answer because xxx is fast and a good conection 10 for the second because the person was helpful and understanding and the query was great=d politenes , patience & efficiency . i had to `argue ` my point to get what i wanted .your store and customer services gave conflicting information . i am very happy with xxx and have been for many years the problem was solved quickly so that i could achieve the configuration of my new sure signal device ; the call operator was polite , efficient and a native english speaker .( the last point arises due to several problematic exchanges with india-based support centres used by another leading telecomms company . did not resolve problem .poor communication the advisor promptly resolved my request . because i dont get anywhere talking to you 's , its not my fault i cant get an e mail address .you tell us to ask operator and they will help .i 'm thinking of moving to o2 as its easy to claim your rewards . very polite and dealt with the query quickly with a professional manor . text me ! good service operater very helpfull ,sorted out my problem and spoke english unlike others i have dealt with rating number 1 i have been with xxx for 4 years on 2 separate accounts i 've never missed a payment ,and i 'm getting treated awfully the adviser who dealt with me was very prompt and helpful , she was very professional , thank you . quick and easy to get my issues sorted : ) the advisor was great but xxx tariffs are n't helpful enough to suit enough of my needs not happy with the service will be leaving at the first chance i can ,most likely buy out my contract or wait to up grade then change very good service your person knew answers to everyone of my questions i am not satisfied with the service of the whole system of the xxx help service no the gentleman i spoke to was very helpful wanted to talj about price plan versus upgrade .helpful oprator not able to do this on weekend . good offer i am highly satisfied with xxx as a whole , i 've been a customer for a few years now & i have no reason to change !your staff are always freindly & helpful when i call , & on this occasion the operator i dealt with solved my querie in no time .very very helpful , thanks ! ! ! ! very helpful and happy , although i havent yet got my message from u with the link i need . my problem has not been resolved , but the lady i spoke to was really helpful and polite i wanted one simple thing doing and it could not be done .now i have to go in to store !and also i could n't understand the person that dealt with me the service was good on this occasion .i managed to speak to a person rather rhan being responded to by electronic devices which is regrettably more common with xxx . helpful staff member and problem solved quickly i spoke to 3 advisors the first and last advisors were not helpful but the second one was she actually phoned me back i have had net work problems in my area my daughters bbm and internet was n't working for just over a week and my iinternet was n't working that is why i phoned to see why it took so long to get back on the network not being able to keep a device active once purchased .at least i tried to keep loyalty but vf was not interested .not providing clear instructions on your website it is very difficult to find precise information you need ( then it is .based on fellow consumer experience ) .i know needd to go to a store to see if i can recover the 30 quid i put on my prepaid data sim .hard to feel loyalty to the brand . disgusting customer service skills , requires much more training , advised i could not cancel my upgrade when she should know that i legally have 7days to cancel as per the distance selling act .also placed me on mute not hold then hung up on me ! shocked & disgusted very friendly lady . service was faultless the operator was very helpful and gave some good advise .unfortunately , we are still receiving the strange text messages . you were unable to connect me to my outgoing email server so i ca n't send emails and i pay for xxx business e-mail. i also think my contract is at an end . i like xxx , my query has n't been resolved , and the adviser very pleasant !but can someone tell me if my iphone will be able to get on the internet ? ? totally unacceptable . i am continuously satisfied with how polite,courteous and helpful all staff at xxx are ! problem solved , efficient great phone manner from the operator , satisfied ! but my query seems not resolved though i already followed what he advised , still have no 3g signal , actually it 's no internet connection at all . sorry for the delay .my ratings reflect the fact that it took 2 calls and 3 different people to answer my questions .the final person i spoke to was brilliant but the first person i spoke to directed my call to the wrong department and the second person i spoke to hardly spoke english and then instructed me to redial the original number .this all happened after xxx failed to answer my email .generally i feel let down but the last person i spoke to was really good . 3 finished because u asked me no one answered my call .it rang and rang and rang , so it would be hard for me to rate the service as good .my problem remains unresolved . the operators were polite but the call took too long and was n't resolved the advisor did all he could but my query could not be resolved immediately .it would require further email from myself operator was not sure of his solution but no follow up arranged .still awaiting transmission of ' service book ' as promised . you asked i 'm satisfied with the way the adviser i spoke with attended to my questions ,it 's really nice & proffesional i wasnt waitin long to talk to someone , and the opperator was really friendly and helpfull x very professional , friendly and efficient assistance i spend alot on my bills and understand what was explained but on this occasion a discount would have been a jesture of good will ! ! ! ! ! well nothing was sorted and gotta phone back tomorrow not happy at all u asked ! he handled my call well no 8 for q1 because i like xxx but i am not completely satisfied .9 for q1 because there was a straight away solution which handled the problem very quickly and an adviser was on the phone with in seconds of the call .9 for q3 because the adviser was giving good advice which solved the problem quickly . outcome not satisfactory there were no issues and i 'm very happy with xxx overall my request was dealt with quickly and politely by your operator emma . look up your conduct in this past week & answer that last question yourself , incompetent unprofessional fools , my present opinion of xxx . good service and problem was fixed straight away . i 'm happy with the servicing the advisor was very kind and helpful .sorted out my request straight away very professional and patient .good job ! thought i would sit for a bit to see u in full work mode p.m.s .l because the adviser was very helpful and polite the chap who i spoke to was very pleasant ,very cheerful and very helpful - a pleasure to deal with . for the last 3-4 inquiries some of the advisers were very rude , never trasfered to managers , and never called back when it was arranged to .also for the last time i called with the same issue 4 times , almost week passed , nothing was done .really annoyed . good .above average . the lady i spoke to was very pleasant , knew exactly what was wrong , talked me through the steps to resolve the issue & sent a follow up text in case issue persisted .she was really helpful . the problem has not been sorted but the talk was convincing o its a goo services my blackberry internet and bbm have bin down for five days not satisfied with how iv been treated after bein a loyal customer for years !!never missing a payment and then bein charged for a replacement phone due to circumstances threw no fault of my own and i will !!be leaving when my contract is up all very good honesty . she explained why i was having problems and advised on how to rectify they dealt with my problems fast lady was extremely pleasant and helpful the 4 was becsuse on trying the data sent in the text did 'nt work i still ca n'nt get goole working my query has not been fixed yet it did n't take ages from my phone call to be connected to the right person .and they dealt with my problem fast and they were polite as well . it has solved my problem and can use my phone properly now problem solved without transfer , delay or issue i rated the way i did because i like ur services i find the network vary friendly and helpful . do you really care ? cuz u do what we want 2 help really nice advisor .i did n't get what i originally wanted but he did provide me with a lot of very useful information which helped a lot . customer service is great nm the other day 2 g went down cost me a lot of money on that day if i could cancel my contract i will . it was based on the fact that some of the instructions were not clear after the call was over as my menu options did not match what i was told .also as this is not the first time i have had issues with the service and have had conflicting advice in the past between your call centre and shop staff . i still have not recieved the information i required in the first place advisor sorted the problem always room for impromant have always been with xxxphone am satisfied with the service very polite , sociable , friendly & helpful . all i have is problems being with xxx .i suggested what i needed to do .what bad customer service .all xxx does is give me problems . extremely good service as always , but poor options re .faulty iphone . no complaints , thanks . i have asked on numerous occasions for someone to call me back .i 'm on a business contract and the amount of money i spend monthly i should have a working phone , and should not be messed around my your members of staff .i have driven putrid of my way twice now to stores to pick a handset up and have been let down twice .extremely unhappy and disappointed as i 've been a customer of yours for 7 years now and have never been treated like this .i have recommended to all family and friends but after this i will no longer have nothing but negative things to say unless this problem is resolved asap ! yhought that the call was alright only a quick query which was resolved . easy to understand and resolved my problem . i did answer my query simply and in a polite manner , also sent information by email , very useful ! polite & helpful no i rang up 2 explain my father had passed away and ask about transfering his credit to my number which is also xxx the lady i spoke to was helpful enough but i just feel under the circumstances yourselfs could of been a little bit more helpful instead of doing as i requested i have 2 find the local xxx store and go and ask in there if they can do it which is an inconvienince when im tryin 2 arrange a funeral and travel backwards and forwards to oxford i just feel in general that there was more u advisor could of done when talkin to the manager or theres more the manager could of done to make my long list of jobs easier i found the woman very helpful fir what i was phoning for yes , i called twice and had different a response each time .whilst the adviser in the second call was more helpful , i am still waiting for my pac code .instead of responding to my query , xxx 's priority appears to have been to send me a questionnaire about customer care first ... presumably i will receive my pac code by 6pm ( 2 hrs from call ) ... i was satisfied with the way my query was dealt with . greed coy take take because it was a fast and friendly service , with no problems except charging me 25p for my call quick satisfactory service thanks problems soerted quickly and professionally was with 02 for year and i find xxxvone a lot beter i used to be very satisfied with xxx , but when i spoke to an online advisor regarding my upgrade i felt they were very rude towards me .so my opinion of xxx went downhill .the enquiry i made a couple of minutes ago was resolved and the advisor was lovely ...but i 'm still very unsure about xxx and will be re-thinking when i 'm due to upgrade in the future . could n't get connected to correct departments despite waiting 10mins plus , but problem resolved so mainly satisfied got cut off because the person was very helpful today .after a call yesterday my package was cancelled some how and i could n't make or receive calls .although i was on the phone for 45 mins the person was very good and sorted my problem out . xxx xlent tho long winded & found difficult 2 understand at times because he was classss o person was polite and helpful not helpful at all ! no response good service seems like the only data you store is the stuff only convienient to yourself .every year i 'm with you , i seem to get less and less value for money .its all about getting new customers in the door , not looking after the existing ones ! polite operator and helped me thought the problem i had with my phone lack of help and communication as i was trying to cancel a contract i feel there is a lack of comunication between departments which has ultimately cost me time ,money and caused me problems between my wife and family and yet i have still taken another phone contract so i must still have some faith in the many years of service i have had from you .my heart is still with xxxthank yougeoffrey clarke very effecient polite telephone manner quick and efficient the guy told me all i needed to know but didnt seem very happy maybe i caught him on a bad day and he needed me to explain what i was sayin more than once i received prompt courteous service and it felt that nothing was too much trouble . very efficient and no hassle happy with service overall but really thought i would have had a better reception on my phone at home and did n't think i should have to pay for postage as i already pay for the service and think that i should be able to have a signal in my home . n/ ,a very good service and advisor at taunton.the man was called ryan and he was nice and polite to . 8 because it could have been easier to find which number to phone then to get through your menus ,10 because your adviser addressed my queries . excellent service , very polite and understanding the man on the phone was very nice the first advisor not the tech advisor he was fine i was happy wid adviser who took my call i think she did a good job but i was not happy with what oppions i was givnen as i 'v been with u 4 a very long time and i do n't think i 'm getting the best of dealz 4m ya andy was helpful and curtis and had a s o h the person l spoke to was very good and receptive to my needs i have smashed my phone and the adviser was all too quick to inform me the people who i need to talk to didnt work on sundays not helpful at all ! ! ! ! ! excellent service you were very helpful and promptly assisted me . she was so helpful and polite she re assured me on the times i can use my phone lady on phone was a great help and fast did not resolve anything .did not get anywhere . i reached your call centre quickly without having to wait for a lengthy period , and the man who took my call was polite .he also dealt with my enquiry quickly . dont no ? haha because i received great customer care which is rare nowadays xxx has failed to deal with my insurance claim and has not yet replaced my phone it would have been 10s if my query was dealt with on my previous fone call at 12.30ish . because the issue is still not resolved and i was not able to talk to the adviser as he was to busy butting in technical problems r sometimes not resolved as they should be .the new sim i registered is not yet working . good customer service rep because the service in the last few days has been rubbish and i wished i hadnt renewed my contract the guy who i spoke with was really helpful just very helpfull all round over all very good but i would have put 10 on all 3 questions but i dont see why i have 2 be charged 25p for call when i only wanted 2 no how i can use my rewards points i was very pleased with the service the operater was very friendly and efficient ! xxx could be a bit easer 2 understand on th fone and the deals could be better because she was very understandable and helped me out stright away iv had 3 different story i am satisfied that the issue has been resolved ,but i was n't explained why that issue occured in first place and adviser was n't able to assure me it wo n't happen again. i am glad that my money was credited back though . gd i asked for the bar to be lifted on my phone so.i.could view over 18 sites extra and it has n't .please rectify .i am 31 and i can even look at gambling sites . great service = clear accent = answered everything well cos last time when i call customer service he were so rude it 's unbeleiveable i am not entirly satisfied with the service i recived the last time i contacted u as ihad to call use bk but lady i gt today was absolutley fantactic ! ! ! i am not satisfied from xxx and would like to end my contract i have problems topping up due to poor signal .my phone call was handled quickly & efficiently , especially appreciated as i was using a landline . still have n't received my internet settings , requested on 10.02.12 , and again today 19.02.12 .yet ringing you has cost me 75p in total , about the same issue !your 'customer care ' is a token . i had xxx insuranc.and ur staffs r very helpful when i finally spoke to the technical support lady she was very clear and helpful .my previous conversations with your call centre and 1st line support were truly awful .very polite but reading from a script and totally useless . had problem getting on internet .girl fully understood my problem and told me exactly what to do and it worked !fantastic . everything was quickly and correctly he woldnt take the parental contral of my 4n evev though i 've bn a xxxphone costomer 4 . 15years so that oviosly means i 'm over 18years old i asked him 2 check my computet history 2 prove my age the service was very good polite helpful person on phone helpful , useful and efficient because every time i call to talk to a adviser they always solve my problem dead quick and also they are very nice and professional .that 's why i have been with xxx for 13 years .(y ) i think i 've had good service so far . its hard to get through problem for the second time not solved .please can i have help in resolving this problem from someone able . very freindly and helpfull adviceo i meant to see 10 all the way through iwas veryannoyed that my daughter had 2 cm 5mile dn road 2check iwas ok due 2 no signal on my 2 vdrphs and me havin 2 go 3mile away 2get a signal as hv no landline ok very helpful happy that my problem was sorted out i didnt get any help with my questions , that is also why i am leaving xxx . i have found it difficult for last few month to view my bill on line and i lost all my numbers which i could n't get back because could n't see the itemised bill either and u could n't tell me number just a pain really the service was good the call was answered promptly by a polite well spoken young man who made me feel sure that i had done the right thing by checking in before flying to the usa and then wished me a good trip and it felt that he meant it well done and thank you i allways get good serves be because i was in trouble with my account and you helped so thank you i thought the service i received was understanding and very helpful . i asked about bt openzone but nothing could be done about it well i have been on xxx for a while now , and it is the best network i have been on i 'm very happy with the service and when i call customer service everyone is so polite and patient yes because my query has been resolved yet spoke to 2 different assistants between 13th nd 19th feb nd they were both extremely helpful nd courteous . query dealt with in an efficient and professional manner because the woman i spoke to was very polite and informative , and i also liked her accent . i rang and made a complaint 3 weeks ago no response .i rang today your advisor sorted it hence full marks to him but why would i go out of my way to recomend you when i have to complain about a valid point more than once the man i spoke to was very nice solved my problem : ) the adviser who dealt with my query was very helpfull and did the best to resolve my issue . it works ! ! ! my issue was fixed 4 free good customer service adviser sounded **** he only knew the answer from his own experience and was n't able to give further information .he did n't know the answer from his training .i now have another question from the next stage in connecting to the internet for which i will again have to ring up . you were unable to resolve my issues call was answered quickly and efficiently .the adviser was polite and very helpful . the advisor was so very friendly and polite not just because she had to! matthew roley is an asset 2 ur company not much offer 's on your network ! no rude customer service , take unnecessary money out of my account and slow service because l was asked for them ! sorted the problem quickly and efficiently with 5 xxx phones in our household and an recurring problem with signal in our area and no offer from you to solve by providing a sure signal box we will have to close all our accounts . all my queries were resolved quickly and in a friendly manner everything sorted smoothly i have just lost my job and you will not put my tariff down .i am only wanting this untill i get another job and i was not helped with this .i have been with xxx for a long time and i feel as if you could have done a lot more to help but never .the person i spoke was polite and tried to help but could n't as you have rules.not happy with the overall experience . my problem was resolved and i got the outcome i expected the call handler was excellent .he answered all my questions and was very helpful .he went out of his way .tofind me a new and better contract .he was very polite and kept apolagising for the computer system being slow .it was nice to have someone helpful on a sunday . mistake only .butrectified found the operator excellent my concern was not solved im very disapointed the person dealt with my questions in an ideal way . answers my questions correctly other than the high cost to other networks .i 'm happy with xxxphone and my enquiry was dealt with and sorted out right away i 've been long time costume and been treated very well during that time q1 : xxx is a very reliable and trustworthy and willing to help network good service , friendly advisor . rubbish company .overcharged and unreliable . was very helpful well manered and finally very patient an took the trouble of giving me advice on the phone the young lady on the phone was more than helpful .excellent .just disappointed that when covered with insurance you do n't have an iphone for loan and that the repair takes so long my problem has not been resolved but am happy with vofafone i 've been unable to receive answers to my questions , i 've not received an account number in order for me to set up online billing .the account ref on the xxx paper work i have got , has not been accepted .i 'm a new customer to xxx and it has been a shambolic experience in terms of been able to make phone calls which is periodic at the moment .i receive a message saying call failed .ive reported this to xxx fone on si many occasions in the last 4 weeks and it was only on the 16.02.2012that anything taken seriously .i 've had to keep chasing the query up , so i 'm paying a lot of money for a service that is not fit for purpose .it 's a complete rip off and i want to cancel my contract and go back to 02 without being penalised .because i never had any problems with them . i rate xxx as a provider .the adviser who took the technical problem did not represent your company very well , it was as if i was an inconvenience .not very helpful and his toner was inappropriate concise + helpful operative well i top up the end of last month and couldnt even get on my internet and just topup and still cnt took two calls to speak to somebodywith accent i could understand .no insult intended to anybody 10 for advisor because she was professional , friendly , patient , considerate and efficient .9 for resolution and recommendation because there were 2 opportunities to show extraordinary customer care that were not provided : 1 to refund cos of call to you on 08700 no given on your paperwork it does n't say call 191 fm a mobile so cost me 17min at premium rate to call you about your service !2 : i requested a change in model since one i had not working in 3 areas .it 's not bad that i did n't get these but that was why 9 not 10 charage to much the person was very profesional had to speak to more than one representatives over several days with several calls .issues not 100 % resolved but acceptable . did not sort the priblem yet again .will be taking my custom elsewhere thank you xxx for fantastic service on your helpline .the gentleman i spoke to yesterday was very reassuring , and helpful ( did n't catch his name ) and i also spoke to a lady called melanie today , who was also very helpful and respectful to my call .thank you ! very helpful quick polite efficient answer just a good all-round service .was n't kept waiting too long .all people i spoke to were very welcoming . because my phone is not working and this is the 5 replacement phone the adviser was excellent during the phone call but i was n't happy that the problem could n't be resolved . thanks good service the support gave me the help i needed to transfer from my old iphone 3 to the new iphone 4 . only had one simple question to ask which was answered , however could not clearly understand the adviser as they had a cold/accent or both . good service very friendly and vert helpful lady that answered my call !i was very pleased with her service . solved the problem a my enquiries were dealt with efficiently and cheerfully the gentleman i spoke to answered my questions very well and gave me the information i needed . because my query was dealt with quickly and with no hassle .plus the lady was very nice not got settings yet all the people i spoke to we 're very helpful my phone got cut off half way through no one called back about 4 weeks ago i raised a complaint and was told someone would call in 72 hours still waiting ! ! ! ! ! did not fix the problem a very nice young man was very helpful about rewards thankyou very good service and very good network thank you so much quick efficient polite service good service very helpfull .polite and friendly i 've recived a broken phone and xxx wo n't replace it i think it 's a disgrace because it was simple easy and the man was a really nice guy excellent service .excellent manners .thank you because network down for nearly 48 hours , no updates .3rd time this month great customer serviceadvisor n problem solving the access still has n't come through but the lady was helpful . xxxs policy 's need addressing .very poor customer service , extremely embarrassing double standards .two contracts in june will not be renewed . ok bullshit , i have waited for 35 minutes from riga , and you 're now closed .worst service ever and i 'm probably going to leave xxx your network , billing and website refuse to work properly and the quicker i can get off the network the better !mark was awesome best agent i have ever spoken 2 . because the lady was very helpful efficient identification system .pleasant , knowledgeable operator who quickly identified the issue and sorted it . mat the adviser ,was very helpfull. i could understand him ,and he could understand me.thanks .for having some one who is sorry to say british.thephone call as well sounded clear.10 . friendly , helpful and quick ! some1 should phone me . poor willingness to find out me questions till guided to them felt like they were glad to get me off the phone an glad im planning to leave xxx i went to xxxphone shop to sort why i cudent send pics ,dident get no answer ,rang up and the girl did it in seconds and naw i can she was fantastic sorted it straight away and was polite , sorted my problem without refering me to your stupid web site : ) the lady i spoke to was knowledgeable , friendly and has common sense .wish more of your staff were as good as her ! im still waiting to see if my problem has c been solved .the lady was very helpful tho my internet is not working very well and all advisors have been extremely helpful but the problem has not yet been resolved .: ) great service the problem was resolved straight away : ) advisor was great but i cannot view call and text info online so my account function is not fulfilling its purpose - advisor great product poor ! today all queries were answered and the assistant was polite . because the guy was very polite someone i found very easy to talk to i would never recommend xxx to anyone .i have , in the past , several times been cut without warning or explanation , with enquiries being either totally ignored or responded to with banalities and i have often been simply cut off after waiting the usual 10 to 15 minutes to get through .i have 5 contracts with xxx , worth several thousand pounds a year and get nothing back .i fully intend unravelling myself fromeach contract as it ends . q1 - does have bad signal and often loose signal and call gets cut off .or they here me and i do n't hear them or the other way round .q2 q3 answered my questions fully and way a down to earth bloke and polite and professional at the same time i am extremely dissatisfied with xxx and am moving from them as my phone is broke and not working as it should but i need the phone so cant send in for repair and they will not replace it despite it still being within a year warranty .i 'm very disappointed with this poor service . happy thanks because i never got to solve the problem and it is still not sorted after hanging on the phone for 35mins . i have just listed them above ? ? ? happy with the service by xxx quick and easy . i didnt find your adviser very helpful . because i found them very helpful because when i called to update a service something xxx was closed and i wanted those services tonight but now i have to wait till tomorrow morning i 've been using xxx and never had any fualts apart from losing my free weekend i had on my package and i would like it back on my phone as its very usable to me thankyou my request was dealt with good customer service personal experience . good because i was stuck in the us and did not get help when my son called xxxphone in the uk i was satisfied wiv the service excellent service i was very satisfied with the adviser ,she explained well.thank you rang up at 9 o'clock with no one there to speak to as customer services closed spoke to lost and stolen dept as only they were open an was jus told to ring back tomorrow between 8am-8pm i feel there shud be someone on customer services to speak to at all times an should at least be offered a ring back you screwed up again and we will be moving from you after 28 years ! ! i was happy dat i gt a nu fne **** annoyed at girl wrongly accusing me of swearing at her and at not getting help topping up would prefer top up card to using ur poor top up service i think that xxx is a good service good servicehilali noordeen although the advisor was helpfull i was disatisfied that i could not order my partners new contracted sim over the phone no issues polite , easy to deal with and all options clearly explained . rude , unhelpful advisor should be 24 hour customer service not just specific options you do n't need . because they are wat i think and do youu no why my phone keeps doing it9 good service & friendly staff fully satisfied that my query was dealt with beuracractic diplomatic conglomerate avoidance i love bb and xxxvone= ) ) would like to increase the productivity and quality of service which we expect from xxx long time on hold , too many options to go thru , but advice and help was clear and accurate .all good really .so a 9 . been with u 4 years and had no problems getting results your workers r very helpful thanks v phone the lady i was talking to on the phone was very friendly and polite . i just baught the phone and sim and put 10 pounds in it and u took 6 pounds from it not a happy chap i am homeless and nomoney i used to call my kid they r willing to help . i prefer xxx to any other network provider 10 the guy in the shop , yusuf was very helpful .i do n't know much about the phones and he was patient and knew his stuff . i wanted an orange number blocked and xxxphone could not help i have been with your company for a great many years always having the same number , any problem , and there have not been many over the years , they have always been sorted quickly and to my satisfaction .your staff have always been helpful and polite .even phone changes have been sorted out quickly with new handsets sent on time as promised .i cannot point to any problem i have had which has not been rectified . i up graded on friday , was talled the phone would arrive on sat am .2008 informed me that it would be monday between 8 00 l8 00 , i have taken today off work , only tn be informed by 2008 it will be tues , i will not be taking more time off work . i just love xxxphone can i have a chat with your advisor now can you tell me when i can upgrade .thanks the lady i spoke to was really nice and sorted everything out that i asked her to information supplied is rarely correct because he was understanding and solved my problem asap but i do wish you did unlimited text packages good service no it has taken three calls to reach tis stage and i am still uncertain if the issue has been correctly resolved .i have had three different suggested solutions during these calls .the second operative really did not seem fully aware of how to attempt to fix the problem on my model of phone , despite being told the model .the instructions beind read off her screen to me did not match the options available to me .she was also rather abrupt in her manner , putting me on hold with no warning at all .operatives 1&3 were far more helpful however but ss the problem is still unresolved i am holding back judgement at the moment . the standard of how my enquiry was dealt with , was slightly above average - hence giving 6 for all questions . quick polite and knowledgable . it 's a long story but there are 6 of us ( close family ) who joined xxx because of me , who will be changing as soon as contracts are up ! ! ! she was very lovely and helpful . always have had excellent service over the years .no complaints at any time , super service & staff , nothing too much trouble .thank you . i have .not had any good experience with your advisors over the last few weeks .i am hoping this matter wil be resolved .thisadvisors dealt with the matter straight away .it 's difficult to track down the advisors .that do n't deal with your issues properly .and they never get back to you ie phone u back when they say they are going to . .then u end speaking to different people .we 're your repeating yourself , which becomes annoying .if i receive my delivery today will give him 10 . sometime its not easy to understand there accent the man who dealt with me couldnt have been more helpfull the advisor was very helpful and the problem rectified very efficient and polite on numerous occasion i have emailed xxx recvd a confirmation then heard nothing .this time it is to terminate my contract and do n't want to have to pay another month when i originally gave plenty notice . your supervisor was totally uncooperative and did have the balls to speak to me directly .crap service again . satisfied with service staff were pleasent and helpful i txt 4 asim card 3week ago 4 a frend it did not turn up ,so add 2 ring 191 to sort it out and they would not refund my 25p back - vodda is at fault 4 not sendin sim - the lady was very helpfull on the phone and staight to the point to get the issue sorted .its always been the same dealing with xxx .....hence why ive been a customer for so long .thank you first of all i put on that 10 pound for 1000 mins and keep my credit but a 30 second call left me with 55p that 's wrong but iv been with xxxphone since i was young that 's the only time you messed up on me thnks had no idea how to sort out my phone problem ! ! please call if xxxphone gave me some blooming signal today i would love to let you know i 've been with xxx all the time i 've had a phone & have always been satisfied with the service given i asked a question and got the answer i wanted .simple as . your employee are always helpful .but the web site doesnt explain things clearly . the reason why i have such good ratings is that xxx are always very helpful told me to do it online a good service . no return phone call as promised on sunday .adviser this morning was pleasant and sorted the problem with ease .replacement phone being delivered tomorrow hopefully answered my questions quickly and politely got all the info needed quickly no bother my t/l is superb ! 1-the attention/response 2-the results-3-very impressive-thanks i have been with xxx since the days of analogue .i have always had excellent service on helpline and in shops .i like the way xxx committed to providing coverage in the remote area where i live .very satisfied customer . because i felt the purpose was resolved so i have a fairly high rating .but i was n't asked about my past experiences like this , whether i 've had this issue in the past or not .it would make me feel like you care about the service being provided to me and help to understand my experience of it . the advisor was very friendly , helpful and had all the infirmation i requested to hand . having been customer for many years i feel my complaint should have been handled more seriously .first time i have been disappointed with xxx fo ne . the reasons for my rating is regarding the query i rang customer services for this morning calls were restriced from handset for the fourth tym in 3 months after ringing up over 4 times to change my billing date this had failed to be done not only did this cause me a great inconvience but was highly embaresing when a college asked to borrow my handset .although the advisor was polite i have lost or faith that my request has been carried due to previous calls found the service helpful and friendly .nothing seemed too much trouble . good customers service was n't talking to foreigner understood what the lady was saying for once and very polite i have been trying to get content control removed for weeks and nobody has been competent enough to do it .the last straw was one of your operatives telling me i should ring my phone manufacturer !as if it were a hardware issue !very poor xxx i got the info i needed but it needed a number of tried and a bit of persuasion to get across my query and get it answered , without being told about something i did n't want . the advisor was absolutely naive about the situation which i was explaining to him . i have been provided with information i requested quickly . the services available were brilliant and the lady who i spoke to was very helpful and willing to help !thank you its a decent setvice the operator was efficient .andfriendly . the advisor was very helpful and quick to establish the problem , which was resolved very quickly .well done . a very good service email team have been difficult to deal with whereas phone call was much easier all good , did what u asked , he was very helpful unable to get 3g signal in any area !not happy with xxx charges as paying for iphone 4 when which i lost and xxx unwilling to review or change tarrif you representative annie was quick , efficient and totally competent and understood the problem immediately .this is an outstanding service which keeps me using xxx .do not change the service i tell everyone how good you are . because the person i spoke tn was very appolajected and sorted the problem out for me no problem thank u for getting me up and able tn talk tn my family again 2 many mistakes with my upgrade but quickly resolved efficient polite operator who did what he said he would !amazing in today 's age ! the service from both people was good and both known how to talk to people and find the solution to thew problem , very helpfull the lady i spoke to was very helpful and did n't keep me hanging about wish all call centres had people like that ! : ) great customers service - thank you answered my question and gave me some advice which was very helpful please call me to discuss the call took along time and the battery on my phone died .somy problem was not solved . it took over 1.5hr to sort out my problem but only after i refused to accept original answer/solution . you sorted my problem out very helpful , polite and informative . you have to give to many details out to different departments that aint gonna help you !then they pass you on !and go through it all again !if they ai n't the right department pass you straight on !saves time both ends the advisor could only answer the part of my query relating to cost but could not tell me when my daughter 's new phone would be dispatched , even though i had previously been told i would receive it last friday before 12pm . btopenzone was very satisfied with everything and solved my problem quickly . the adviser i spoke to was very helpful resolved my problem and even spoke to me without trying to rush me of the phone xxx i the best i am a soilder and this would come in handy this is why i would like the deal very helpful staff helpfull and efficiant assistant was excellent i was leaving xxx until then ! ! i was happy with the service and all of my questions were answered problem not solved .expecting a call back from another adviser to get this upgrade took 6 calls .thelast one 40 mins long , been customer 4 over 10 years you said 3 questions ! i have spoken to several avisers and i still cannot log on to my on-line account - today i have been told that someone will phone later and the security code issue ( today 's diagnosis ) will be resolved .i am seriously thinkibg of changing provider - i ca n't even find anyone to complain to about the way the issues have been handed i do n't have use of my phone 24-7 my query was answered quickly and to my satisfaction . q1 : i think that customer helpline the should be free .q2:the adviser knew the answer without delay .q3the adviser sorted the problem for me+set up blackberry services . representative explained everything to me it 's jus that not everything was resolved as i have to call back next week to make the last payment and to reset direct debit very quick , responsive and net all my needs .team member was very polite and cheerfull especilly what you need on a monday morning ! i had 2 give a 9 4 the 1st question as disapointed with previous experience wiv xxx n cust .service , other wise 100 % happy over charging didnt help me on my request and didnt seam to want to help me very positive and helpful .apart from navigating a long automated menu to speak to someone . call centre unable , not empowered or set up , to solve employee advantage duscount issue .how can this be when part of your bill ? i feel let down by th company continuin 2 charge me for a phone that has and cannot b used and the calls that i have been charged for are ridiculously over priced . good help waiting too long to get replacement phone give me a call in this number and i will explain in depth bacause i have only been with you for not even a week and have my enquires answered every time i have rang up she was just very good person was helpful about bill but not impressed by incorrect info on bill my call was dealt with quickly and efficiently .the call handler was very understanding and efficient in dealing with my query i had spoke to a few advisers about the same problem and the last one i spoke to was really helpful and solved the problem out for me first class customer service . i like xxx and was happy with responses always a good service from your employees my query is stil unresolved and the advisor was not very engaged to the call i ask ed the agent for the number for reo who are company who support replacement phones .he did not give me it and diverted my call to reo and was left on hold for over 10mins so i then hung up .this is not good business customer support ! ! ! ! ! gail was clear & polite phone is **** network is **** so is service i received roll on end of contract i was not happy with the service or attitude of the dealer the advisor was very nice & helpful . low satisfaction was with xxx sending spurious update information to me and two of my sun accounts . very good and helpful i was disappointed with xxxphone for how much money i spend with you and not benefiting from that but i 'm grateful that my problem was sorted happy with help and service excellent service .very helpful .answered everything i needed to know .all done in an efficient , professional & friendly manner . the service was very good and the person did everything possible to solvve my issue . good service simples friendly and proactive service for once my phone call went really well and the guy knew what he was talking about although answered my question no other advice/ information was offered .will need to phone again to get additional information that could of been offered during the call . very helpfull , clear to understand and patient .x friendly and i could understand what they were saying . i wanted to pay my bill but you put me through to a machine talking woman had trouble with that and then i was on hold for ages and then just got cut off very frustrating ! ! efficient helpful **** off i have been with vodophone for 11yrs .following a recent period of slow business and 3 months unemployment my account has been in arrears. i had asked for the reduction in services to be postponed on my account until this friday when i get paid and could bring the account up to date . i was refused. i felt i was treated unfairly and the xxxphone colleague who dealt with me did so with no empathy what so ever . i all ways get good service an good deals ! ! ! awaiting still to see if my phones have been converted to allow mms - operator dealt with the issue satisfactorily .i am , however , not happy with the fact i was not given mms as a matter of routine - your long suffering customer of some 15 years ! age restriction i am 37 if you can call me ,their are too many reasons to put the on txt myself and my daughters , hav been with xxx for a number of years ,and have always been satisfied .plus , your team are very easy to talk to and you always get a straight answer and your problem resolved quickly .thanx .m.mcdonald very upset with my latest bill , in addition have had problems with xxxphone since day 1 .my latest issue has been escalated to a manager so i await their call and resolution of my complaint .this is not the service i was expecting for my business , very disappointed . on this occasion the support was good .on previos occasions service was very poor and because of that i am considering leaving xxx when my contract expires . i cannot get a reliable signal in my office and the sure signal system does not work with my broadband . call centre advisor was very pleasant & helpful , however i have experienced various issues with my account , despite payment of a deposit , & still not quite sure why you consider me to be a business customer .thanks you are making mistakes with your invoices and it is tiresome having to phone you to correct these . good service i had all my questions answered fast and efficient no consultant was very helpful ; issue over delivery in that it was meant to be delivered 20/2 but tried to deliver before then which meant i had to email and text to ensure delivery i had originally requested ; issue that sim for old phone did not fit in upgraded phone therefore had to phone for a replacement - thought you should have been aware of this . fast & efficient & moreover polite & friendly ! was passed around too many depts .even when in touch with customer services i was put on hold believing that this one person was going to get to the bottom of my requirements only to end up being put through to someone else - v frustrating . i was satisfied of the fast response from customer service and the help they gave me . everythinf i asked got answered and delt with lady very pleasant and helpfull . he was good , polite , helpful and i was happy with the outcome passed from person to person and problem still not resolved really helpful understanding adviser see previous messages they answered all my questions , gave me options and were generally very helpful .i am a loyal customer who is hoping to have another line with xxx . happy ! monthly billing still has errors after failed port in dec 2011 .great support from customer service team .hopefully now fixed . very helpful and efficient and dealt with my query professionally . the adviser was great but its still not sorted my problem out as its your computers at fault unreasonable , repeated same statements instead of listening and making a balanced argument , rep was incapable of seeing beyond his script had no capacity for thinking .was happy to loose a ten year customer and the three other contracts in my family .your policy is wrong and a con and i will ensure everybody knows . advisor was prompt & helpful . no outstanding service from tom general all round good service provided by the advisor mis sold contract - not happy with xxxphone - will be looking to change network ! all satisfactory reservation based on initial difficulty in getting through past automatic service to speak to an actual person .could not do so from landline .very happy with service when i did get through . polite and helpful i have been a xxx customer for many years and feel that that is n't taken into account when dealing with my queries .i have repeated had problems with the current blackberry and am left with an unreliable phone which does n't seem to matter ! helpful and friendly person very helpful person problem was not resolved i found the staff very helpful good answers to my queries they where able to help me and explained everything that i needed to know wanted passport and it was put on straight away better deals on other net works on log in always to confirm email even though i do it every month , andy was very helpful in sorting things out the advisor was helpfull but my problem with unlocking my 8900 curve bb phone is not resolving as i followed the procedure that she gave it to me need to upgrade already running contract .told not possible .find this hard to beleive i had to call twice customer service to get my query sorted .the second person i spoke to was more able to give me a step by step solution with great customer care .i commend him to you . just efficient service really happy the adviser was really good , but he couldnt resolve my problem .the advisor i spoke last friday couldnt either .it seems an odd issue .i cant make 0845 calls . . i call for the double credit , but i have not get it jet . query dealt with quickly and effectively . this time the service was good but other times very very poor i have thought of leaving xxx its been that bad i still have n't resolved the issue the advisor was proffessional and v. helpful i have had many phone conversations with xxx over the past year , with regards to , me being miss sold contracts .aswell as your staff giving me incorrect info .weather or not it is your staff lying or just inadequate training i do n't know , buy all in all once my contract has ended i will no longer use xxx again ! ! ! ! off back to t mobile lisa was polite funny knows her stuff and is a credit and asset to your company bad training they think they are god yes overall average service but still unsure of the changes i will incur after speaking to the help line hence below average for the final question . was enquiring about lowerin my tarriff was told before that i was able to and then wen i called bk was told that my tarriff was unchangable and had to stay the same after being a xxx payg customer for 15 yrs i have been given wifes old iphone on 02.needed my pac no.the young lassie did so politely and quickly with no dramas.thankyou .goodservice is never expected when dealing with call centres and i suspect rarely rewarded when found .thank you . problem sorted speed , efficiency , and a real nice woman , who was really helpful ! the lady was very helpful and polite very good service , explained things very well based on the customer service i received and the conflicting information i was given i cannot recommend xxx as a business partner .also when trying to resolve my problem there were no managers/supervisors to give any definitive answers .i was not offered any compensation for all my inconvenience .i would have thought this would have been a good idea .i am now looking at other providers for my company phones . good quick promt seruice really helpful this is the first time in 26 years with xxx that i have looked at leaving on my 2nd lumia 800 in 2 months it is my main works no and its on everything and the second phone is faulty and the battery life is just as bad as first one . annoyed that the early upgrade option has ended off the internet without any notice .i understand there was a charge and was willing to pay this .feel i have been let down as a customer as when i first joined xxx i asked about early upgrades and was sold on this idea .will deffinatley be moving back to orange when my contract expires when making a call the other end could hear me perfectly but i could barely hear them .this has been doing so for about a week this has happened on every call , landlines and mobiles . good service , polite , my concern sorted with no hassle !thanks because ive had awfull treatment from xxx customer service for the last 3 months no i spent about 5 hours on the phone today with blackberry problems still not resolved only to find out it is blackberry causing the problems and not the freaking telephone - why could n't i be told that at 8 this morning instead of 7.45 tonight ?i am going to t mobile when i can and taking the rest of the account with me . that 's how i feel . because i an told the problem i have will be fixed asap bad service for many month and still not resolved because you could n't refund the incorrect dd directly and i was told to contact the bank instead . professional but unable to resolve problem . i have had no blackberry services for a week i rang the advisor and she was really abrupt did n't give me a rough estimate when it would be sorted i said i had revived a text saying to make sure i had credit so they could take my bb subscription i said to her i 'm not going to pay this month as o have been unable to use it for nearly a week and she was rude and un help full i felt the gentleman i spoke with did not really understand what i was saying and also seemed to imply i did n't know what i was saying !a bit disappointed but overall have been happy with xxx . they would have higher but for the need to separately email you to cancel my dongle .incidentally , when i tried your website i was infor.ed the facility i tried to use was n't available .please treat this text as official notification that i wish to terminate my donglr contract from march 2012 .please acknowledge .bill irvine thought the operator was very helpful . it did n't sort my problem out although i felt the advisor was helpful i 'm still a bit unsure about the price plan which is probably my fault as i 'm thick as 2 short planks when it comes to phones . was very pleased but still have no signal .please help ! i wanted to open french account and was frustrated to find there was no european link up between xxx france and england . my calls were hanged up on me twice without saying anything , and once i was put on hold for ten min without any information and then hunged up on . operator was very nice and sorted my problem straight away . very good service !polite .etc please sort the ipad deal out for me ? i phoned up 2 cancel or lower my mobil internett , as not useing it much , then after the call , i got tx saying my family numbers are cancelled .i had 2 ring back 2 times .toget sorted out , but good service otherwize really good customer service plus i asked them 2 ring me bk and they did straight away , which makes the call more present and friendly xxx put me on a 2 year contract of which iam 14 months into .i have a faulty phone which apparently only has a 12 month guarantee very satisfied and impressed with level and speed of service . the lady was very good .am just just not pleased that when my calls are suspended , i can not even speak to a customer adviser on my handset through 191 .this is not good . service very good ! ur rubbish the xxxphone account management system was in a mess .i will have to start afresh ! the operator i spoke to was as helpful as possible overall very happy with the service been with xxx for a while now and never had any complaints really so very satisfied service helpfulness james was very good with my problem and sorted me out , we are hopeing to take out 3 upgrades out in the near future if th e price is right . it took 4 calls to resolve and i am still not sure it is resolved .also the passing between departments/teams did not inspire positive customer experience . good service and resolve my problem . very satisfied good service because the girl i dealt with showed common sense and fixed my ongoing 6 month problem everything was sorted out as i asked i have had to call you at least 6 x and you are more concerned about cust sat surveys than you are service . good advisor with great knowledge .just did n't have the information i needed . good service questions answered cuz you helped me didnt solve the problem .blamed the website because she deserved them , she was very polite and for a change it was nice to speak to an english person who understood us and we could understand them great customer service , due in part to both me and the cs assistant being able to understand each others accents , enabling my query to be answered swiftly . the agent was pleasant and tried to be helpful but didnt solve the problem i had. i asked if a number that had been sending me abusive messages could be blocked .i was told that that could n't be done - meaning xxx was going to allow this person to use their network to attack me - and that i could buy an iphone app that would do it , i blacklist .this app only works on jailbroken phones , mine is new .surely there must be some way for number blocking ?seems ridiculous . every month i have the same problem with my bill .it is never resolved .i am close to cancelling my contract because i feel you are in breach of it .please refer to the call log i have made ovet the past months .the xxx shop in barnstaple have tried to resolve it , i have tried to resolve it .something needs to be done soon please .very soon .thank you . i genuinlly feel so anoyyed and upset by the way i have been treated as a 10+ years old customer of xxx that i am being charged so rediculously realy helpfull i keep getting told different things by different members of staff and no one can explain why some say one thing and others say another . problems resolved so easy and advice was excellent accurate responses have had to cdll 5 times about problems with phone good service i misread the 1st q would have gave the guy i spoke 2 a 10 on everything .he was very helpful and answered everything quickly and politely : ) because i am happy with my sevice provider no quick because i 'm satified for the way i was delt with not happy withresponce the man a spoke to was very helpful and a all round nice guy , he helped in every way he could , the best customer service i 've had in ages from any company !top customer service i thought the person i spoke to was very helpful the sales contact converted me from being unhappy to very satisfied .great job ! very helpful , very polite . very satisfied with the service provided our account has been messed up by xxx , the problem has not yet solved and am still waiting for the call from supervisor of the customer service ! ! ! good service , frustrated at length of time required to implement service finally got resolution to my problem good service great advisor prompt reply ,polite and efficient . i will when i receive the explanation i 've asked for ! the customer service i received was excellent with the help and advice in choosing the right tariff and i was really pleased with the goodwill gesture i received from xxx . the advisor was very helpful , friendly and efficient .great service all round good service ! ! ! just being honest . the last girl i spoke to was great , but trying to get thru to her was difficult .your options via the ivr is complicated first class customer service . ur system was down and u could not help me . .it takes so long to get threw and then all for nothing .have to phone back now . friendly and helpful advisor advisor was very nice & friendly but i felt he could have explained a bit more as it 's obviously a common problem with the website firstly found it hard to get through to an advisorthen did instead of answering my query he gave me another answer entirelynot at all helpfulplease also let me know period of time for contract noticeliz frankland i was very happy to be answered quickly professionally and important politely i asked a question and was left still unsure of the answer excellent service appropriate . can't afford the bills every month was dealt promptly because your services are the best it was easy call ok nothing has been done to even try nd resolve the problems i am having with your service nd will not be renewing any of my contracts ! not the advisors fault but a very long winded and unnecessary process which means i still cannot upgrade my phone very polite and helpful i was helped exactly as i needed to be in an efficient and friendly way . i do not know yet whether the query ia been with xxxphone over 20years good tele staff .but never can fix problems satisfied xxx always gives me good service . the customer service was helpful and honest .my scores reflect her performance . totally unacceptable all round ! xxx are usless but it is not the call centre staffs fault , they seem to only have limited options available to them , which are not sufficient to resolve the problems . i found t service friendly and helpful .t issue i have is not yet resolved but i have a solution tks 2 t staff member who helped me . not all ways satisfied with your help do n't really have to explain my self really very polite and thorough no time wasted . the staff who handled my call were very helpful and efficent just the it is very good service , alex took initiatives , advised me well , and was very professional . good friendly customer service hassle free helpful advisor sorted out my tarrif having got the right information was i after i have asked for a change of phone from the new one that i received last .when i get the new one you will get 10/10 cos u asked that 's a fourth question ....bit naughty there u said 3 questions that 's 4 good service good service . well , i would be writing a lot of text .could someone call me instead ? reputation and the advisor i spoke to very helpful on deed because thats my personal assessment of the service i spoke to two advisors .the first was hard to understand but very helpful ...the second advisor was easy going and friendly ... nice friendly lady who sorted my bill query out no. yes wanted to change from a group of 4 to a group 7 but its still nt amended an should be as you .vetaken the credit everything i rang for was done , and agent was very helpful and pleasant . the girl was very nice a good because i have to pay 190 pounds for unusual activity on my phone .if you look at the history my account i have never gone over my minutes quick , efficient and very helpful .just what i needed all ways a good service and very helpfull good service . well , when i call xxxfine , they 're not very helpful , they forward you to a lot of operators who did n't help at all .there 's more help going into the store , which wastes time .also , they are such obvious things that the operator coulda told me good personae and good response adviser would not help solve prob .he was rude .been ringing 4 wks using a password and now he said it was incorrect . gud service we are leaving xxx after 22 years mainly because of customer service issues and pricing .poor initial customer service this morning only confirms that the right decision has been made . helped me , and had a nice accent . although i am still concerned that my problem with receiving text and email messages to say my bill is ready to view may or may not have been solved the rep i spoke to was able to confirm that paper billing had not been ordered and i therefore would not receive a charge on my next bill .she was pleasant and polite and i could not fault the way she handled my query - albeit a simple one . the person who we was taking to was very pleasant but could not offer a better deal just a v good service and a reliable provider don t now how to deal whith the problem what i have .confused .long to answer i am now stuck with a faulty phoneand we pay xxx over 200 pounds a month you withdrew the 360 service without informing me causing me great inconvenience .3 members of staff have given me 3 different stories & outcomes i waited for 20 mins but was not able to speak to anyone . i gave up finally in despair ! ! ! my query was delt with quickly and afficiently .the adviser i spoke to was friendly , easy to talk to and very helpful .one of the best advisors ive ever spoken to at xxx . friendly and polite friendly staff you did not have the phone we wished to upgrade to and the line was very bad the advisor was curtoeous , did her best at all times and delivered the solution . i find all of it confusing , but the bloke that i spoke to was helpful although he said o phoned 118 lots of times and i looked it up on call log and it said i phoned them 3 times . the young lady was english , pleasant and very helpful the agent i spoke too was very helpful and got straight to the point she was amazing that 's how i feel cause i 'm cool rubbish service kept on hold for 20 mins mistakes on billing taking money out bank on wrong dates fast , efficient , and to the point i have tried 3 times to close down my account and have got very annoyed with the struggles to close it down ... xxxphone seem alot easier to sign up with than get out of that 's my disappointment ! the lady i spoke to was very helpfull and polite problem solved try reading the answers i have sent : ( responded to my issues and resolved them . because i was not impressed i waited on the phone 15 minutes and still did n't get an answer for me question , still know no different now , discussing i wont be upgrading in the future , i was offerd a better tariff .overall very satisfied . over all performance of xxx is always 2nd to none whether in customer care or signal coverage !i know this because in all the years of mobile ownership i have never felt the need to be with any other provider ! i am leaving for south africa tomorrow and wanted to check if rsa in included in my passport .this was confirmed very quickly . simple query took 45 minutes , no clear answer , no understanding of problem , no escalation procedure , no willingness to find out , no knowledge of which department to connect me with , very disappointed with xxx . the poor rating was due to the reason i had to phone and find out that the last operative was incompetent in his dealings with me and that this operator had to put it right .not the first time this has happened in the four short months i have been with xxx . good all round my question was answered promptly .kr . really irritated to discover a huge bill for going over my monthly minutes and that xxx now charge per minute , for the first time in 10 years i am thinking of moving .i will get charged for this text because it is a long one , even though i have 3000 per month . enquiry resolved quickly i have had a reasonably good service , if i 've ever had a problem its always been fixed , and there has always been a very good outcome because i am not sure if the advice i was given has actually worked . all my needs met in a professional & curious manner by the staff involved . did n't feel she wanted to keep me as v|daphone customer both michelle in customer services and james in upgrades where excellent in handling all my questions , and offering to help. . michelle helped me pay my bill , set up a direct debit , and very helpful in referring me on to james , james was most helpful with me switching from blackberry to iphone and offering help with making the switch .. i was very satisfied with the help of michelle and james , they personally kept me loyal to xxx . xxx cover is n't that great , infact it 's pretty poor , all other networks out perform it in every area whether it be signal or access to 3g cover .very disappointed and will change provider when it is possible as i run my own business and communication is vital and i get let down at every turn . i asked for a itemised bill n the lady i spoke to did nothin but spk about other ways of gettin it i aleady new it all i wish as soon as i got on a call to a advisor they new or listend to what ur talkin about always been happy with xxx service so the ratings show this no this is wasting my time good service good customer service unlike bt i was slightly disappointed i could not keep my original tariff regarding my upgrade but feel your csa gave me the next best option(time will tell ) and for the advisor dealing with my enquiry regarding a micro seem both satisfied my questions and dealt with my problem promptly and was very impressed with the last agent who was suffering with this horrible flu and she was still at work even on a day she 'd booked off .highly commendable . because i am satisfide with xxx but its just that you need to update your service , i check my balance and it says i have minuits when i do n't , so it then costes money on my contract when i think it has credit ! you answered my questions my questions were answered in a clear and precise way and resolved quickly overall service ok but still get premium txt etc did n't get the service i was looking for ! ! good service , clear & concise explanation of procedure . lady who i spoke to last was very helpful ! no instant result but was informed it may take a little longer , xxxphone rep very polite n helpful x polite and efficent service ... i upgraded 2months ago and i have had 3 new blackberry already , clearly somethings not right with 9900..the next exchange will make it four if this one is faulty and i pray its not coz all this time with no service is not great customer experience and outright wrong . .if it is faulty i want my contract cancelled pure and simple advisor v helpful + easy 2 understand very helpful , polite and efficient service based on the 2 gentlemen i spoke to . i have never been happy with the service i have received in the past from xxx hence the 0 for question 1 .the service i received today was good but had my query been answered within the time that you say on the website then i would have been much happier but again xxx did not give the service promised .i will not be returning to xxx ever again and certainly would not recommend them to anybody . i feel let down with the length of time it takes to get things sorted i found my query was handle well today but not any other time and who i spoke to today resolved all problems with ease bad service .i will be leaving xxx when my contract ends again .the guys tend to be helpful .but you keep trying to stitch people up . advisor was going to send some new settings through to my phone to hopefully assist in my problem and im still waiting for them and guess im gonna have to now waste more time to call u again it 's all good thanks the man taking my call was very polite , helpful and understanding with my problem .he explained how to fix the error clearly and precisely . exellent and quick service the operator was powerless to help me - no escalation - i am out of pocket - i am flooded with useless information ! answered my questions but the charges were something i should have been made aware of when purchased the contract .phone gleams't make me aware of extra charges either initially i was very unhappy at the way i was treated ,however the man who dealt with my problem was very helpful because my adviser was very helpfull nd explaned everything in da right way she is a credit to xxxphone customer advisor was really helpfully xxx is 100 % always helpful and make me happy ! my bills seem to be miscalculated for the past 3 months . . i should n't have to call in every month to get my bill recalculated as it not only inconveniences me i also have to take time off work to go through and spot any mistakes on my monthly bill .thank you the advisor was polite and friendly although i am very dissatisfied with the outcome ! quick response helpful and friendly yes because xxx like to bend you over and **** you dry . satisfied customer so far terrible call centre , someone answered but did not respond .i tried twice an was the same both times .i could hear people in the background talking but no one on the other end of my line .very frustrating as she has been the most helpfull customer care person in the whole ten years i have been with youz .if only all of them would be more helpful . done so already , sent with each text . nothing got resolved the girl was extremely helpful and polite the adviser was 10 .the reason why i am not recommending xxx is due to the sales team that sold me this plan and told me half truths . ive been with xxx for years good service the fone you suply arnt worth the money as i have had four of these fones and not one works sa it should i am sick of recon fones and will be conntacting trading standards as these hand sets are not good enough all other s11 users on other networks have no problems call was answered quickly , advisor was polite & knowledgable and query was sorted . because i think your charging me to much for not enough ! ! ! to days advisor did not mid inform me .about a year ago i was mis sold a s i 'm .based on a monthly roll but u contracted me without me knowing .also constant problems with blackberry upgrade last year to android .then over charging on bills in summer .and again mis information at time of upgrade .so after over 14 urs with u .loyalty means nothing to your company .and will contract out as soon as able . bad service about a problem been told a differant answer each time please can u call me on this number if u want more information the adviser explained everything that i asked , and i was very happy :-) .xx matter was resolved sraight away very helpful and swift they are just what i think ; relevant to the service i received no because i still rate xxx very highly fed up of xxx all together now .once my contract has ended i will leave and never return or recomend xxx !too many occasions where you have not been helpful enough and sometimes rude .but your very quick to take all the money of us !maybe you should work on customer service more .everybody i know says the same thing about xxx ! ! ! terrible got an up grade over the phone .on18th jan .got the phone out of the box a few days to find that the phone gets extremley hot .to be tolld last night that a brand new phone that i tried foq maybe 20 minutes could be repaiqed or i should buy a battery for it from ebay and maybe get a refund .. . so im not happy with the service .kairen smith .87833250028 i am hapy from xxx i was very pleased with the service the service was terrible your hopeless and your staff are n't knowledgeable i 'm very upset and annoyed ! problem not resolved after 2 calls + 3 hours on xxx website excellent service , and most accommodating to my immediate needs .top class .thanks . service was very quick and good as always .all my questions were answered and the woman was very polite and lovely could you explain that question please ? did exactly as requested . i could understand him and he was pleasant nice 1 dan i asked for my account to be changed in to a business account and the adviser obviously did n't have a clue what i was on about .he emailed me forms to transfer my phones to a different user .to be clear , i would recommend xxx to everyone as the network works well , i 've now rung the business department and got my query sorted .we 've been using you a long time and will continue to do so . today - very helpful and got problem sorted very quickly .guy i spoke to ( thomas ) - great .overall experience less good because my bill was twice what it should have been and bar to prevent accidental internet use should have been in place a month ago as agreed in previous telephone conversation .thanks , rich . because i was happy with the way the call was handled ! when giving the minutes left on the monthly allowance when we request to know please can u separate the xxx to xxx minetes and the anynetwork minutes so i that we will be able to know how many minutes excectly do we have ! ! ! the reason i gave 10 was the customer service agent answered all my questions quickly , politely and in a friendly manner am annoyed that even though i requested insurance on my account & it was not added .now i have to source alternatives to get my ipad repaired . i am very happy with the service i have received from xxx i was very satisfied +like being a vod customer i like my plan ect person so helpful.pleasantand polite your full of empty promises , i have been without my phone for 4 weeks because of your staff incompetence general good service : ) thanks i have never had any problems with xxx they always deal with my enquries fast because i 'm paying a service several times over on my mobile and with my dongle and it 's too hard to use . person was very helpful but being overseas she had trouble hearing me and i had delays on being transferred to call centre from uk because i hate xxx thank you fast to make contact .fast to resolve problem .did n't cost me anythingm big thumbs up great response from call centre very pleased over all , the advisor was very helpful however i think his microphone is n't working properly as i found it hard to hear him .not his fault .all very good generally v happy with service .thank u . because your super because he answered my question quickly and reassured me that what he was telling me was correct helpful service very helpful man that answered my question quickly and efficiently .thank you you are the best .from day 1 i have had xxx phone from start to finish my call was dealt very very professional because im not happy with xxx phone and no longer wish to be a customer . my questions got answered and am happy with what i needed to no . for the love of god stop ! stop ! the young lady was very helpful .however i wanted to bar a certain tel no .and was told i could n't .can't believe the technology does n't exist .i can vote online .have a face recognition passport but i ca n't choose who i want to talk to ? ! ! ! since i have phone with xxx always are problem i call more coustmer service then any where else very good advise and help problem sorted very quickly , the advisor was knowledgeable and polite , good customer service ! ! i was given all the help and information i needed in just one call dealt with all of my enquiries straight away very good service , not rushed , genuine sounding sales person polite and quick it wasnt able to really rate the call as it was quick and my query was n't relevant for the person i spoke to you have broken your contract with me and are unable to offer any solutions .i will seek legal advice . good service the service from xxx has been poor as the request to remove content restriction has not been completed , i have a text stating the content bar has been removed however i 'm still content restricted . i did ........i 've waited a long time for this to be sorted ! ! ! ! ! good manner on telephone prompt response . problem remains still not unblocked for over 2 days poor a good operator handled my call helpful courteous service no i am fully satisfied and that is why i am still with xxx with 15 years continues because she was very helpful . failed to sort out the issue in 2.5 weeks 8 excellent customer service x i was happy with the fast service and the manner of the person i spoke too , thanks . good service problem resolved in efficient and friendly manner the reason i phoned was to establish why my bills had been stopped .not impressed that the shop had stopped them when we purchased an additional handset . friendly , fast , efficient .thanks qu 1 i forgot to rate but it would be 2 , see answer for reason . qu 's 2 & 3 , scored 8 cos agent was helpful & talked me thru my problem .it 's just a pity the suresignal unit is not doing it 's job , so will need to call again . prompt , helpful & pleasant very dissatisfied with changes to my account and having been misled by an advisor a week ago . my phone bill has now been sorted out , which has pleased me .and also u r going to send me my bill by text . unsatisfactory service when requesting a simple bit of help despite being a good , high spending customer .total inflexibility with customer service in resolving even a minor issue about a phone battery . 6 there was a mistake made by xxx with my direct debit and if u had n't made this i would n't have had to phone in the first place and though i was offered a solution and the operator was very polite and tried to resolve the problem i 'm still not 100 % happy with the outcome having to wait and wait for a response from xxx absolutely shocking and my problem has still not been resolved have always liked xxx been a customer for many years and always received fantastic customer care the service over the phone is very good however the letter i had received regarding my recent upgrade did not reflect accurately the details of the deal i did when i updated last week .i had updated to the nokia lumia 710 and then had problems transferring the contents of my old phone .the keighley store could n't do it , nokia support did it partially and it took a further trip to the xxx store in bradford to get the rest of my contacts transferred then an hour at home deleting contacts that were duplicated and then more time to manually enter 40 contacts that did n't transfer via the red box . every month , more money is taken from my account by 'mistake ' and the amount of times i have rang in .any more then i will take legal action against xxx . palmed off on to another department , made to feel stupid all because you useless bunch of muppets have again messed up .i ca n't wait to pull all three lines with ur **** network ! ! ! they were pleased on the phone and got what i asked done reason cos i felt it is rite answer no good service and advice .polite and helpful employee managed my expectations well and provide the relevant info . bad customer service to a loyal customer who now regrets singing a new contract with you i spoke to two agents .the first could .notdeal with the question and referred me .he gave me an opinion about repricing plan that was substantially wrong.carl was very helpful but my plan has expired .explaining alternatives was confusing and has encouraged me to look to other providers .regards staff very helpful and answered all my questions which really helped me because the mistakes were sorted felt like the 1st operator knew wot they were talkin about however when passed to technical team very unhelpful and stated my name didnt match on account even tho had already passed security .half of my 30min lunch break wasted and no assistance in resolving my issue , as a loyal customer of more than 12yrs im feelin extremely frustrated and let down by xxx customer services one problem after another good and clear service i am disappointed that since i have been with xxx there have been 2 occasions where i have been owed money by xxx and had to chase repayment !i wonder how many people never chase you for the money that you have wrongly taken from them ? problem was sorted out very quickly ,or will be when i send back email .thanks . operator perfectly friendly and helpful but could n't sort out problem and advised me to return to local shop advice was succinct and worked the phone keeps braking up i can not get on the internet and sometimes i just get cut off i am upset and dissatisfied with phone and would like my old phone back because the lady i talked to was really helpful and talked it all through with me . xxx guilty of fraud incompetence lying unprofessionalism and more !i also want to complain about a member of your staff who was downright rude and a disgrace very helpful about billing problem and am happy with service he offered . i was phoned last week to renew my contract and the offers were woast then at carphone warehouse . my phone is working sporadically and it 's not been fixed the lady was quick , efficient and friendly .and sorted the problem . no best customer service in the uk . the first adviser today was useless the second fantastic .i have had such major issues with xxx i am majorly irritated . not happy that my original contract has been messed up by xxxphone , who dont have a record and i have to get bank statements to prove it .no goodwill at all offered , been a cust for 2 years ! because of the fact that the rules regarding my upgrade ( which i desperately need ) have changed without notice .i shall not be renewing my contract .i shall tell my friends , some of whom have business contracts with you , of my experience . from his situation he was as helpful as he could be but was unable to solve the problem .gave me instruction to do 'cold reset ' which i have n't had time to do yet . she was professional but friendly serice was excellent .very patient and provided a successful solution lady a spoke to was very very nice on phone and very helpful . knowledgable member of staff my query was not answered , the adviser did not seem to understand what i was explainning and at the end the phone seemed to have been hanged on me always had great customer service my problem has always been solved when i have rang and i have been on xxx for atleast 6 years and could n't see my self goin to any other network excellent service provided by your staff today .especially by paul ! treated like a person , and not just a number . just very happy with the service due to my unfortunate situation . once again the first call was cut off .after 14 minutes of waiting .the next call took 30 minutes but a least it got resolved . it was an ok service a lot better than a few years ago where i would have scored it a lot less never solved either of my 2 problems the adviser and the tec support person handled my problem well also called me on a land line due to my hand set not working . the querie was dealt with very efficiently but xxx drop 2 points on the first question because i have never been satisfied that i do not get sms texting with my price plan which is poor considering i have used xxx for 16 years ! ! ! gave me what i wanted fast .did n't hold technical issue with phone and i was anticipating offer of replacement rather than repair .our business account is n't massive but we have double digits of handsets so i just assumed replacement hence lower scores . freindly helpful service .dealt with a difficult situation efficiently .thankyou xxx . neither understood or solved the problem .very dissapointed .tried twice ! ! ! ! advisor very helpful good overall gud service the adviser answered my questions and gave me very good advice he was excellent had problems in the past with phones brought from xxx no confidence that xxx will enact the plan that has been explained to me .no offer to compensate for financial impact of xxx inefficiency . the last person i spoke to was the most clear and concise therefore she had the ten marks . excellent service i am waiting for a call back regarding a complaint i have been waiting since november ! no problem was resolved and rep called me back when he said he would and we got the issues sorted out your rep was fantastic if you had more guys like him im sure you would have a lot less complaints very helpful and friendly service from both austomer services and sales teams , with no delays . the lady that help me was great today !but i think xxx is all about the money when i started with u offered great customer services , that why i 'm ending all contracts with u . quick response , person knew how to answer my question . very happy customer service contact is always excellent .courteous , efficient and friendly staff available when one to one contact required . quick and thorough and polite service from the gentle man that took my call . you were able to resolve my proplem with top up on a sim card after 2 hours of trying .15pounds wasted , thank u very much .will not be using your network ever again .i will end my contract with you now , thank you . mistake made with delivery address so had to chase after weekend .a answerd all my questions i 'd have liked it if the call handler had more discretion to negotiate a cheaper package .he did seem to have used his discretion though to give me a better phone model than advertised .overall , i found him to be helpful and was patient and thorough when taking me through the details of the new agreement . firstly we were sold a contract that we didnt want .there was then a delay in the phones being delivered to us because the member of staff who was dealing with it had missed paperwork .once we finally received the phones they did not work properly we took the phones back into the store and we assured this was a glitch and it was resolved and a day later the same problems occurred .we then again returned the phones back to the store and told them that we wanted to cancel this contract as what we were sold is not working .we were then told that we couldnt cancel because we were over so many days .but you must bear in mind that we didnt even get the phones for over a week so we had no chance to see how much we had been falsely led my your staff members .we have tried to sort this out with xxx yet no one is willing to help us .we are trying to run a business and have lost several days trying to deal with this complete mess that xxx has got us into .let alone more advertising costs to get our new numbers out for our customers .not only that but one of the numbers called a restaurant which has nothing to do with our company consistently woeful service from xxx which will result in me leaving as soon as my contract is complete i like xxx phone , thats it ! nice polite and helpful lady i feel that my problem was dealt with very well was asked to resolve the billing mess that had arisen due to xxx internal processes not working as they were suppose to .since then i have received a call back today that resolved the issue . to cancel a contract everything i asked for was given to me with a smile .: ) because the signal varies from time to time , wifi no good , the customer service was good , prompt answering which was excellent always receive great customer service from xxx well explained and easy 2 understand when i was cold called about the wknd freebee i was tele it would not affect my original pay as you go tarif.itdid .thereforei have been deceived he was very helpful but the problem was unfixable .i am in the process of complaining to apple in regards to all the data being wiped off my phone through following the i-tunes instructions . exasperated with speaking to xxx over the last few days . 1 call friday 3 calls yesterday and an hour spent in call and on computer to you today .had no idea it would take this much time and effort to sort out an mms issue .have spoken with 8 advisers this weekend .demonstrated a need for training in certain areas .on the whole friendly and helpful .but main issue being mistakes made and amount if time i 've so far spent trying to rectify the.problem .not happy . saturdayl a s t i requeste d help still not revie red a reply you suck i got every question i neede to answered in a very professional pleasant and curteous manner my query was answered promptly n politely :-) good service the person was really helpful and nice . . deservers a pay rise because its a mind of another customer and you would like to know how well ur buisness is and why so i gave u my full honest rate a very good service thank you staff who listen and give relevant useful advice ! she was really easy to talk too as well as very help full she deserves a pay rise asap .thanks . lee the advisor was very helpfull and patient with a good telephone manner . never have any problems with staff always helpful and sort any queries rep was very helpful and sorted out problems which had not been actioned by the emails i sent on the 14 generally happy with all advisor was very friendly and helpful , solved my problem in minutes very polite .friendly and efficient service offering good solutions to my query . . that 's how i feel .no reasons i am a good customer and got no help or solution to my problem i pay for alaptop and internet and it hardly ever works all handled well . i was disconnected once i was put through to a technical support person unhappy phone still broken very polite customer advisor who tried to help .unable to help me in my predicament and had a good few billing issues .helped as much as she could , was very friendly . sadly because my queries were not answered and i felt more could have been done already sent reply i always get a good service thats why ive been with xxxphone since 1993 i could n't understand a word the operator was saying .your staff were then trying to blame me for their mistakes on their computers , and were not helpful in the slightest .i 've been with xxx for over 20 years and have never been treated this badly before , i 'm shocked and disgusted .my problem has still not been resolved .i have two phone contracts with you , one ready for upgrade in march ( which will not be happening ) , and this one , which i cannot wait to be over so i can move to another provider .disgraceful . great service still waiting for another dept , rio? , to check my handset . very fast efficient service very efficient service helpful friendly efficient advisor very poor at engaging with my own iphone4 problems ... i simply need a new bigger memory device and the solution is that i 'm stuck with ur phone for 3 months ... i 'm trying to run a company on an out of memory device .. ! i rated 10 because the man i spoke to was verry helpfull and polite because , xxx seems like a pretty legit company with good ideas , your main rival is probably virgin who i have been with before .they had similar contracts but terrible city connection .i plan to stay with xxx as long as you continue to provide me with decent signal and good service . could not fault service from you operative . yea there one thing when a ups manger is supposed to ring u and they done that means that xxx .are hiring people that lie well the phone is brand new and the earpiece does n't work so you are say to call you when i can not hear , how can you communicate with someone if this does n't work how stupid is that and i guess you will not even read this comment and sort out the problem it would take too long - listen to your own recordings you told me by email i had paid the bill then send text saying its overdue .no problem with the assistant but your systems are poor was able to understand what the girl was saying and also answered my questions quickly and i was n't put on hold . because if the problem of not getting my paper is put right i will be happy .if not u will hear from me .but the girl who i had a chat with told me all is ok .thanks andrew iam spending 100 a month mostly on data .soan all u can eat data would be good but you do n't do that was helped very well , im not gd @ it stuff , ur advisor was so patient , ty to her , she is a credit to ur staff .ty # 2 of promised credit has still not appeared on a/c , hence score of only 5 for question 2. t hankkyou for asking . very good no can.tbe bothered because you never do anything about it the advisor was very helpful the man sorted out my issues quickly and to my complete satisfaction thanks yes the first person we dealt with was useless very helpful person on phone the operator was nice but could n't process what i wanted her to. . i 've since sent a letter - to which you have responded but i am still waiting for the information i requested . did n't wait on the phone long and my question was answered promptly basically they answered all the questions that were n't answered last time .i was on the brink of leaving xxxphone . my problem is that i 'm without my business phone thru no fault of my own & if conecting it 2 a computer does n't solve t problem i 'm likely 2 b without it 4 a wk . had to wait too long for confirmation that my request had been implemented my problem was sorted , with no mucking about .i appreciated that .thanks girl was helpful the lady was very helpful .very thorough and explained everything as she went along . feel that has been miss lead at each stage .terms change depending on agent taking call .reported to ofcom . was on the phone 2day and was very pleased with the service i was given didnt get her name she was very helpful and pleasent . cuz my internet still not workin and im angry the lady was very rude and did n't transfer me to her manager from the technical team and just transferred back to my business customer service representative who was very helpful bad customer serive , chose not to resolve issue !will be leaving xxx in 4months when contract expires i feel like this no reason i have been charged for services i did not order .despite having my business accounts with your company for many years apparently there is nothing that can be done ! the xxx system is not aknowledging my payments and trying to charge me double was told things which turned out not to be the case .then when trying to sort out issues it seemed i was just pasted over and over again .then finally it is myself doing all the chasing and calling . thought they were good excellent info but not what i really wanted to hear good service i was pleased with information the advisor gave and how quick everything was taken and delt with but i was disapointed with the method in which the insurance is delt with , with my previous provider i put an isurance claim in and a new phone was sent the next day , with xxx i was lead to believe it would be the same but i have found out that the phone will be taken for repair and could take weeks to come back to me , and i need the phone for work on a daily basis so due to this i was slightly diapointed . problem solved query answered quickly & courteously . staff are never informative and very unhelpful and in polite manner .required explanation of charges and was simply advised well something must have changed .do n't find this satsisfactory at all and seriously considering moving when my contract for tel no 07833456225 ends in may this year . very good was good i have been charged for a service that i only asked to have for 1 month . .i rang customer services to see why this was not taken off my account .i asked for a refund and all they offered me was 10 pounds back as good will . .when in total they have taken 8 pounds frm my account frm sep till now which is a total of 48 pounds .they refused to give me a refund .i will be terminating my contract soon and going elsewhere !miss berko cause of good customer service & impressed . xxx does not seem as good as it used to be .network coverage is not great and staff do n't seem to care any more . the girl i spoke to had a lovely soothing voice very pleasant adorable , but xxx as a company i dont rate them anyone he was english and very profesional .stop trying to target drive all of your staff . still not had my answer where my sims are after a week of non stop calls unresolved issue and advised to call back good service and helpful advisor was great but not entirely delighted with service available to us . because my enquiry was immediately dealt with in a prompt efficient manner xxx just keep making the same mistakes , whilst the staff are very helpful it would be nice if i did n't have the problem in the first place .also xxx are more expensive than other networks and i am regretting now that i renewed my contract awful customer service chris was very helpful the person that i was talking with was verry nice his customer service skills were more than satisfactory i just did n't get the result i wanted ! ! excellent customer service the bloke on da phone was sound . yes.because .sevice .is .very .well .done .to.me .thanks your system down , could not resolve issue .did it myself after googling problem she answered my questions quickly and fully . i ordered a blackberry bold 9900 from xxx after have a bold for 2 years .whilst i had no trouble over a 2 year period with the bold i 've had nothing but trouble 9900 .i 've had 7 since november .and xxx have done nothing to help me resolve my problems except for being rude and very arrogant .i keep getting sent refurbished phones that keep breaking thus meaning i keep losing all my data .i asked on several occasions to change to an i-phone as i have lost confidence in the blackberry brand and i keep getting i ca n't swap even though i 'm getting no quality of service for what i pay for but xxx get there money each month so that 's all they care about .disgusting customer service-rude and arrogant staff who do n't care about the problems/issues that the customer may have and do not want to help you resolve those issues .the worst customer service i 've ever come across i am very happy xxx ca n't solve the problem .... have to call every week several times to chaise .get every time another advise .... only sim activation no i have been trying to resolve this problem sinceaugust 2011 , and although the staff have been helpful , nothing happens afterwards . after 5 years of having admin rights with small business accounts i still need to bother my boss with a phone call to prove it 's me !it 's such a clunky system .i understand why it 's in place however . fault still occuring i am completely satisfied with the service and support wanted to downgrade to pay as you go and got passed about a bit , then had to email you to give you notice .but annoying really ! very good she was helpful and tried hard . impressed with the call but was just requesting a price xxxphone r expensive and the packages r complex .i have 2 phones but one contract yet i feel as though i am being charged for 2 contracts .i am seriously thinking of changing my network provider . advisor understood my concerns tom was really helpful and sorted out all of the account problems and tried his hardest to sort out a better deal , really impressed with him no very helpful all round good interpersonal skills demonstrated by the operator and my questions were handled very efficiently so great service and i learned exactly what i needed to understand about a forthcoming trip to europe . it has taken 2 calls to resolve your error and i still remain dissatisfied with the outcome . i called twice 2day .it did not take long 2 no solved my issue promptly and correctly al good for better and more costumer to come when i entered into contract with four new phones i was led to believe that calls between us would all be free - this was important to me with two children with whom i have daily contact .it 's has taken a call every month to try and activate an online account so i can see itemised calls , today your adviser finally did this and advised on the free calls question .i am disappointed that this could n't be accommodated - who needs free landline calls - not us ! ! ! !i left t mobile to join xxx , i had the ability to talk to free to my daughters and vice versa , when my contract finishes in december i will not renew unless this can be resolved , as u can see from my invoice i spend a substantial amount with xxx , if i could terminate immediately without accruing charges i would . made four calls to you to get help using bt openzone .it still does n't work but got fed up talking to unhelpful staff .will try again another day when i 've got more time . can't understand .n bill way too high .goin to switch to o2 thank you my account query was understood and corrected quickly . xxx have always been very helpful with every situation i have had .i would n't go to any other provider . incorrect bill - grossly incorrect awaiting refund & response i am very pleased with the xxx service and the advisor dealt with my query very quickly and efficiently fast efficient friendly service she dealt with me like a human and not an old fool ! because u hav over charged me 3 times amount of my contract .and lady i spoke to was prob as helpful as she cld be . .i wnt bill posted to me every month as u hav did this regular .over charged. bad service and indifferance could not help me with my problem good phone manner and very polite .helped me with my query and apologised for any delays in call answering my query was answered straight away and the adviser i spoke to was very polite and helpful getiing mixed incorrect messages from .your advisors been with xxx fone for quite a few years and i just think the benefits you get are better than the other networks . i 've always experienced gud customer service with xxx fone .theonly negative thing i cud say is that there is better talk time tarrifs with free calls . no i am not satisfied with the way xxx has handled my contract .over charged every month for the last 2 years .not being put on the correct tariff .lost count the number of times i 've had to phone to query and try and get my tariff changed to be told it has and then find out the following month it has n't and being charged for certain calls when i should n't have .if the problems persist i will cancel my contract and change suppliers as you are selling me a tariff that you are billing me for and find out that the tariff that i 'm actually getting is totally different .sort it out.a very dissatisfied customer . nothing resolved i 'm always impressed by the personal service and polite manner of xxx employees , top marks 10/10 , thank you . as my problem was n't solved propley my problem was n't solved the guy was helpfull and not pushy the conversation was quick and easy wholly unsatisfactory resolution to my problem .i will leave xxx when my contract finishes . very efficient helpful & friendly good service but paper work takes too long ! the person i spoke to was n't helpful or sympathetic to my needs . getting fed up with being passed between customer services and shop , and no one actually taking on the responsibility to resolve the problem with the phone , has now has cost me even more money as cs are only prepared to refund a few months even though the problem seems to be going on since dec 2010 looking at the amount of data download , refer to notes , does not get used for emails , apps , internet etc. refer to my phone is used , max 30-50mb a month because i have phone up 4 times with the same problem over the last 5 months and still not sorted ! ! ! ! ! ! ! ! ! ! ! i was not satisfied 9 because call was answered straight away .8 because problem not solved but started straight away to try & resolve it .10because advisor was polite & very helpful because my phone keeps getting restricted while im still paying my phone bill they where very friendly . .i only changed my address ! !but they r good . .even when u go into wellingborough branch aswell . . because u keep taking money off me ! ! ! person i spoke to did nothing to help with my problem and was very quick to get off the line .a call back with some help would be appreciated and an apology would take me too long to write , but i 'm happy with a quick chat .agata it took 4 advisors to explain after numerous calls internets slow .receptions not good .always go over my bill i was not offered much help and even less hope of getting my problem solved . i found it v.awkward 2 downgade my account .why verbal confirmation cannot b given instead of writing especially ar i have 2 go thro a several security questions .its just stupid espec ar i hcve been a loyal customer 4 all these years .will b cancelling acc now and will join other netwrk .would not recommend xxx 2 anyone i had a very quik answer very polite and profecional .excellent service ! actually got help from xxxfonf 4 a change-i made a call early evening and the guy i got had no customer service skills in fact bordered on rude i have been a customer for 8 years and spend alot of money annually on my bills .i asked if you could offer me an upgrade as my phone was damaged by my son and am now using a very old phone which is useless .i did not ask for an expensive upgrade or handset .i feel your lack of compromise on this matter is poor when i am a loyal customer who has never really asked much and not paid my bills .there is alot of choice in the market and this lack of assistance does not attract me to stay xxx in the future .i understand my terms and conditions but there should be scope for exceptions to be made for loyal customers . i was kept on the phone for 30mins whilst trying to find out why no btopenzone access and when that did n't work i had to call back to be told i could n't use it on other devices !not told this when signed up ! because i was satisfied i wos happy with the porson how answerd my call the assistant was very polite and quick with dealing with my enquiry advisor could n't expoun why content control has been applyed to account yet again told it would be resolved within 10mins .that was a couple of hours ago and still not working very friendly and genuinly wanted to help i always get good service and your advisors do there hardest to help with any questions or problems i may have ca n't fault xxx at all my problem has still not been resolved despite numerous calls & emails over the last 8 months . very efficient and helpful service .cannot confirm if issue has been resolved successfully but happy with assistance provided the person who i spoke to was very competent and answers all my queries this is an issue that i spent months trying to resolve before and it 's happened again . helpful and friendly service and matters resolved every was set up easily & th staff wer friendly helpful & profresnl first call to cust service was awful .hewas not helpful or customer focused and have mis information .wasseriously considering leaving xxxpione .phoned cust service again and lady i spoke to sorted out problem with relative ease and was apologetic for xxxpione error im very hsppy that the questions i had were answerd very well all questions dealt with in a very confident and courteous manner . problem solved , minimum fuss , friendly service . when i first called to upgrade the guy was quite rude and not at all helpful with my query , even though i have been with you since my first mobile phone .so i then rang again to say i was leaving and this guy looked after me well .shame it takes that to be looked after very helpful and it worked . because the agent was top and due a pay rise . could give me the deal what i was expecting .could not reduce my price plan ! he listened to what my query was and solved any issues with minimal delay and was very polite . although the query was resolved and the advisers service was sufficient , the process for exchanging a phone was very time consuming .i found the process quite frustrating as a simple request should of been dealt with more effectively .hope this helps . fast and clear inability to renew insurance without visiting a store 35 miles away .rude and obnoxious advisor who gave incorrect information and accused me of lying .very dissatisfied overall .customer for ten years and felt invalided . excellent service always good service , never kept waiting absolutely unhelpful , inconsistent message with other informations i received at xxx stores , problem not solved i have been trying to unlock my old blackberry for the last couple of weeks without success .a week last friday i spoke to .someone andwas told i would receive an email from blackberry telling me how to unlock the phone but so far i have no email or given a reason why i have not heard not good customer service very helpful . did n't gwt the discount i needed to proceed it has been 6 phone calls and still have n't solved my problem ! it was good services very good customer service poor customer service policy and lack of understanding with small business . later good service , polite and helpful . xxx signal is very poor in my area and i was n't pre warned of this and 18 months into the contract it 's been a nightmare i already did .check your messages ! again same question so same answer 10 because it was quick and easy and what i wanted was done she was good and pleasant and swift very polite and helpful .problem solved immediately as facts this is my second phone call for this and i still have not got a satisfactory answer . good experience .quick to take call and make changes requested because i am still confused as to why i have to pay more , however the woman i spoke to was nice all 10 i think xxx is terrific . paying 4 internet but ca n't connect with my blackberry he was polite quick and to the point i asked a straightforward question and got a straightforward answer - that 's how it should be . thank you 4 salting out my problem was on phone for a while coz computers were very slow apart from that was a nice helpful call the advisor went on a forum and read out what other people had done , i had already done that and had told him that .then he suggested that i took it to an apple store , fine , by my nearest one is about an hour away .so my problem is no nearer being solved . very good survise very well manerd nothing was any troble very good because i had to phone up 5 times , each rating on a different person . you had a software issue which meant that i could n't use the automated payments system , though advisor was very helpful in taking my payment . i 'm overall happy with your service . listened to what i wanted gave an excellent service it was okay . good service i felt i was given time and not at all rushed into making a decision .also friendly service . sales adviser was v helpful , knowledgeable and made sure i got the best deal . good service the sales adviser was very helpful in getting the phone we required and explained everything we needed to know the cirencester store manager who served me was brilliant , very helpful . good service , friendly , efficient , informative good service , nice bloke give him a bonus based on my customer experience nice man in shop but i think i should get a better deal for spending so much with you each year the staff were very friendly and helpful and provided advice that helped me save money .they lost 2 marks due to some confusion about price plans from 1 member of staff but this was quickly resolved by another good service well explaimrd friendly helpful staff who reduced my bill good service and helpful sales adviser failed to acctivate my new sim meaning i had to make second trip to the store next day .costing me extra time and money very impressed with the salesperson that dealt with us . the sales young lady was very good explaneing it all to me ( laura ) swindon i am very happy with my contract .the sales advisor was extremely helpful and pleasant . well the service was very good and they found me the right phone and they were really nice after using other stores i find xxx the most helpful and polite i had excellent service , giving advice and information about the iphone and was no waiting around .everyone was really nice and i love my new iphone ! they were helpful right up until the end when i went back to collect phone .then i felt it was a quick hand off and go . knowledgable helpful and freindly service nothing 's ever gone majorly wrong and the staff are very helpful no the advisor aziz was only a weekend worker and was on a no comission basis he was enjoying working for xxxphone top bloke ! because i like xxx totally satisfied with the service provided i now have what i want at the right price without changing networks he was polite and helpful when deciding what phone i should purchase .giving a wide range of information on all of the choices of phones . sales manager was extremely courteous efficient knowledgeable and patient nick listened and had time excellent service , problem solving and transfer to a more competitive tariff all very helpful it was good .: ) because the service when i purchased my iphone 4s was really good the man in the xxx witney shop was really helpful and helped me change my contacts and everything over , thank you for the help ! good service above expectations with an appropriate solution provided .thanks because xxx is the best and i love it i was very impressed by paul in the swindon store .he was very helpful . standard customer service .struggled with questions i asked and very vague in answers . received immediate service when entering the store and the sales advisor knew and understood exactly what i wanted and ensured that i was satisfied with what xxx was offering me .overall a very pleasant & helpful experience ! the assistant could not have been more helpful .however i wish we had never had to go to the store in the first place . 10 competent , pleasant service but limited choice of phones .assistant was very helpful . all good very friendly and helpful sales assistant no options were provided and the adviser seemed uninterested . very polite , straight to the point and quick . my query was n't resolved salesman mohammed was very pushy and it took me a while to get through to him that i will ring back tomorrow .very dissappointed with xxxs very poor customer service once again ! ! time to move to another network .had enough of xxxs bad customer service ! ! ! brilliant call centre operator ,shame about your products though no excellent service advisor was very helpful and understood problem and on that resolved the issue i had check with your guy who i spoke to this afternoon because the guy was very helpful and polite quick responses , pleasant manner , ensured all offers given . because the service i received was all i expected . the person taking the call had the same mother tongue which helps immensely for a start .new the answers without having to ask a supervisor helps too .not rocket science . my new sim is not active still and i have to go back to the store , data sync did not work due to slow connection at the store if u give me a call i will tell u take 2 long 2 text no good now thinking of leaving . i 'm trying to sort out a mess caused by xxx .you cut me off , because you failed to move my dd date offered me a new contract then told me i ca n't have it because you cut me off so my credit is bad .hoping to have a favourable response today . it was n't good , it was n't bad . i was happy my question was answered fully bills cannot be viewed on line an unexpected bill .all the answer i received was you ran out of minutes .nothing about what i can do to avoid this in the future or offer to upgrade to cover the calls . phone call answered quickly adviser polite efficient did n't try & sell me anything just answered my query ( still gotta check that it has worked that is why 9 for the second question ) give him a bonus and no i do n't know him just it 's monday : ) good service i found the advisor helpful and polite i suggest you listen to the recording of the conversation . the advisor was hel satisfied with the service . the operator was great .the fact i will be still charged for the calls i went over on my free mins was the 9 scores . the advisor who helped me was one of the best i have ever spoken with . had to wait 9 mins for an answer to my 1st query & several minutes thereafter . i was misadvised on my earlier calls and am hugely disappointed that an upgrade will cost me and i am not entitled to free repair as told by xxx customer advisor when previously calling and visiting instore . very helpfull could understand clearly wot she was saying to me happy with adviser . your company is built on profit of customers going over allowances .no capping is good for business but not for the end customer . because i still have problem i got everything l wanted from the call . not resolved advisor was good but could not reset my voice mail pin as 'the system has locked up ' .i had to call again . xxx is the only truly global provider the person who helped me was very good .she went the extra mile and called me back on my landline , and found the solution on my phone without even knowing the model .very good customer experience i 'm leaving xxx due to the lack of respect to a loyal customer of 15 yrs .my problem has been on - going since november last yr and i only stayed till now with the promise of my upgrade date being january this yr .that upgrade date has now been moved till june apparently .i have today taken out a new contract elsewhere and will be buying out of this one within the next 2 wks . excellent service . advisor good but had to wait a long time to get through to him because you asked for them advisor could have been a little more friendlier and happy . i phoned 2 canc because i had trouble with the phone i brouit last year i was not even askf why i was cancling very helpful and polite passed to a manager who has not called me back .totally mis sold the phone contract in the first place first of all your sale division should cancel my dungle when i request on 17 jan which they did n't .as you still charge me on my advance bill however your adviser this time is very good very pleasant and helpful the person i spoke to was excellent and very clear .my 8 was because i had emailed xxx with a concern about the price of my upgrade as it showed online .their response was ok but showed inconsistency with the information your member of staff gave me .service very good overall which is why i remain as a xxx customer . took too long to provide answers - your system ! phone was helpful but website often does not work . the gentleman was very helpful sorted out what i needed was polite and sorted it quick i have n't had a call back yet so i ca n't really give positive feedback .bit annoying to have to answer the questions without my call being replied to .seems pretty counter productive . the advisor was patient , not rude , communication was brilliant and respectfull to myself .thanks . polite , helpful . excellent customer service xxx are the best plain and simple the reasons for all the ratings were that they were all handled in a quick swift manner and apologies were made when it took a wee bit longer to find the cause of the extra payment on my bill . professional colleague you have . to find out the familey pack number the person dealing with my problem was very helpfull and resloved the issue very quickly to my complete satisfaction .its a shame that all of your people are not this good. i have had some poor help in the past at v/phone .dg after 48 minutes on the telephone and three weeks since first walking into your store i am no further forward than i was at the beginning , still without the phone and completely flabbergasted at xxxs apparent inability to sort things out with one hand not knowing what the other hand is doing !not at all what i expect of a high tech and customer caring company when my number is dialed people get number not recognised not very good from a self employed point of view mark was courteous and cheerful , but unfussy and to the point .he quickly checked my account and was efficient and thorough .i could not fault him in the slightest , and i am difficult to please . finished with this thank you large bill this month on one account not alerted and not happy that i have to pay ! have 5 accounts considering moving them all - looking at my options we were mis sold a loyalty sim in your store in bluewater kent , we were told it was free for two months !we have now been billed for the first month and have been told we have to go back to the store to sort this out ourselves ! this is very bad sales initiative and shocking customer service and unless a very good outcome to this i will go to ofcom ! what is your reply ? i am so satisfied with this after all i was trested like a thief when i phoned xxx .all that humiliation ..cant stand it no more ..i pray my contract ends peacefully . my replacement handset should have been delivered today but i had just been informed that it would not now be delivered until tomorrow which is extremely inconvenient .the advisor did what she could but delivery could not be made today . i think xxx policies and customer services in shop are awful but the help i had to was fine just took soo long to get though inform because the lady i spoke to was very helpful , polite and efficient .she made a pleasant change from the staff i 've encountered in one of your stores . the service was fantastic the girl on the phone was so nice and polite and helpfull thanks nice polite people on the phone help sort out any problems that u r having regarding your phone bill query was resolved on phone with very little hassle he did not try to solve my problem at all and nearly ended up having an arguement with him nothing but rude and now im considering legal action joyce was great and helped me in every way : ) very helpful staff my issue was not resolved . speedy ,polite , clear solution .tks the advisor in collections was very helpful because i have been a customer of your for many years and spend a lot of money with you i ask for one thing and you say no its not the advisers fault its xxxphone policy was very satisfied with the manor i was dealt with very helpful and polite friendly person was told i would be rung back on two separate occasions and failed to hear from anyone .poor product support and the issue was not resolved . everything was excellent always been with xxx i called to have a bar on my phone taken off but because i did n't have a credit card they could n't take it off x the first lady i spoke to was great then i got put through to a rio team or something like that the phone line went dead and the matter is not resolved i was really satisfied with the help i got and how quickly i was attended too .the gentleman was very polite same as always ,conscientious advisors .goodcustomer service ! i had an issue with my account it was sorted there and then and the lady was plesant , polite and easy to understand . i have had to make several calls to customer services to rectify the problem with my phone fortunately the operative today did sort out the problem however i am generally very unsatisfied with the performance of xxx in this instance because there was n't much the adviser could do i dont feel voadafone has helped nearly as much as they could of and i got the impresion there garented my money so theres nothing i can do excellent service for the last 12 years , long may it continue . having endless problems regarding nuisance calls and no one seems to want to help excellent service good advise friendly attitude customer service is awful .i just spent 25 minutes on the phone and nothing resolved .i was told i was being put on hold for 'a few minutes ' .i was still waiting 10 minutes later . helpful + quick . good servce helpful and prompt excellent polite service cause what i needed help with was very clear and was all done succesfuly just to thank you for a friendly and efficient service pleased and satisfied i failed to switch my phone off correctly and got a huge bill which was reduced . if u r really interested ring me and i 'll tell u ! mast is down more than it is on 17 days up to now this time ! ! ! ! ! ! ! ! ! should look at records and update as i was told 2 years ago ! ! ! ! ! ! ! ! its simple - you do not give customers service or satisfaction !you can send me texts asking how was your service but suggest you put more effort into actually providing one ! well we are never completely happy always want more for our money ! i called as i run a business from my home , and have no signal at all and no 3g.so if i need to receive a call i have to leave my house .i was told i can only buy out my contract .that was my only option .i wanted to terminate it as you have no hot spots in my area .so the only way to resolve this is to pay .although it 's your fault for limited access in the centre of birmingham . complete failure to deal with my query curt responses and unsatisfactory resolution polite and helpful person .speed of service .precise explanations . the customer agent seemed to think i was calling to waste their time good service .great staff phone still does not send or receive e mails my no is07785254760 because the woman on the phone was very helpful you could n't rectify my problem excellent service nothing to do with girl on phone who was v good .it was just that during course of that conversation that i discovered that my 1200 minutes are not in fact that since you round up to nearest minute .that is misleading , particularly since i was never informed of this fact when i first took out my contract .i will be leaving you at the first opportunity . a) it was correcting your earlier mistaken address change + b ) accent a bit heavy and difficult to understand at times + line volume low ! totally not help full after the amount of money my company has spent with you the reason is i 've been ringing for the last three days and customer services team was n't help full at all i was kept on phone for 1 hour and problem still hase n't been sorted considering canceling my contract no 1 phn bk thanks i was on the phone 4 about 2mins and my problem was delt with a fixed and the person was very friendly and very polite my problem was dealt with very quickly which was important .friendly assistant and provided relevant info .thanks . i have been with xxx network since it first started years ago ,and ive seen other friends and family using other networks but none can compere to xxx i have converted mu entire family service is great yr staff r so helpful and cheery keep up the good work been happy with xxx since changing from tmobile and the asst was able to help me without changing to another dept the problem with the phone is still there and i have called in again since then . i hope xxx improve in future fault not remedied have to go into my nearest store to have fault checked , expensive and time consuming my opinion based on my experience . personalised , friendly service and someone who is there to actually do their job and want to be there . i always get good service and help /advise from the xxx payg customer service team , always ....not there fault i have problema with my phone , and they do there best to help me , what more can i say .......oh yeah , xxx you could lower ya call charges a wee bit ; ) hope this helps q2 of 3 : how satisfied are you that your query was resolved on this occasion - on a scale of 10 ( very satisfied ) to 0 ( very dissatisfied ) ? '10 i was calling because a xxx shop had not transfered my account to my business .the person sent me the form quickly so the call was fine but the error by xxx annoying as i have gone overdrawn on my bank account and charged ....... great service they did not resolve my problem even that is not my fault that wad a xxx system fault suggest you read the comments .have been with xxx for over 10 years , 8 years with the business contract .xxx shop staff tell you one thing and it never happens although that 's what you thought you signed .customer care team are not helpful it almost feels like you are an inconvenience by ringing them . always get good service from xxx . 2 beacause i still ca n't access my account on line and 3 because the lady was very helpfull and polite . because the service i get is terrible i 'm happy with xxx customer service .everytime when i call they are able to fix my problem out . no it seems you are trying to stop me from recontracting with yourselves .i have been a loyal customer for nearly 18 years .could you please help me with my mobile internet because it 's not working properly .please and thankyou i am still waiting a return call to have my problem dealt with ? because there was an error made from your end and you was not willing to rectify it .i upgraded my phone and was told the discount will change with the price plan , so as it was not applied i am having to pay double the bill !not impressed i believe my query was dealt in a correct manner . the advisors are great just stuff goes wrong when u say u hace cancelled direct debits when u did n't i i got charged but think the advisors are brilliant realy nice ppl sharon is very polite and helpfuk to me today thanks been a customer with xxx for a long time and there just does n't seem to b as good deals with xxx like there seems to be with orange ...t mobile etc... very expensive contract i have and havnt been happy with my contract for a while now operator was friendly and informative no u said 3 questions . your .very good only purchased the phone to be entered in to the olympic ticket competition and i have heard nothing on how to enter by text the girl who answered was polite and dealt with my query and was most efficient i was away on business in usa my phone wouldnt make calls and i was told prior 2 going it b ok .i had 2 use txts and that wasnt satisfactory .i want no charge 4 usa on my next bill or i am leaving xxx .so annoyed .i wanted this dealt with give me a call customer service advisor was excellent and helpful but my iphone issue isnt resolved but no due to ' advisor . slow to deal with query and not hugely helpful initially the lady was very polite and understanding and was able to ease my worries with out any problems , i have always been happy with xxxs customer service , that is why i am never tempted by other sometimes cheaper competitors .the girl that took my call was polite , helpful and solved my problem without delay .it is also nice to deal with somebody who you can understand too . 8 firstly because the first person i spoake to was very rude ...but after i put the phone down and rang back the second person was very nice and helpful ....helped me ! ! thanks . no i was given clear and helpful advice and an immediate solution to the problem the operator i spoke to was pleasant and professional ( if a little slow ) but said she would email me the settings my handset required in order to send and receive picture/video messages .i never received this email so the call was useless . that is how i feal i had a problem and it was sorted quickly and politely because your the best provider have signal strength 2 on nokia 6233 @ ln2 3jf but variable to zero .population 3500 .no signal with new iphone 3g.191 reception refused to talk to me as our admin @ dd8 2pj hold the a/c .lincoln xxxphone shop issued new sim but no better .not satisfied with signal , or xxxphone response . worst insurance procedure ever and cost is extortion compared to other providers . u were unaware of probs until advised by customers which for a network is not good .also no cure for hours . excellent customer service problem not solved just yet ,was told it could take up to 24 hrs for content control to be fully removed . the service was spot on was happy with overall service and resolution to problem .the operator listened amd did all he could to help .only slight criticism is time taken by automated system and on hold . because i want to and i have already told u i do n't want to receive these texts .each time i do u will get a 0 rating .thanks much because your brilliant was sorted out efficently and polietly and very satisfactory what i wanted has been sorted thank-you because the person dealing me was quick and very clear with my query u were all very helpful .thanku polite and helpful no the gentleman i spoke 2 was willin 2 listen and he put himself in my shoes the woman was polite , nice , friendly but professional , answered my question quickly & put my mind at ease . he had time to explain ,and was very polite . bright - helpful young man - very quick - polite - efficient ! ! i am xxx myself and have been for years and wouldnt go anywhere else i have had to call on 4 different occasions & spoken to at least 10 people .nothing is straightforward & no one seems to know what they are doing or what other internal departments do !i have been given incorrect advise & terrible customer service query sorted quickly been a loyal customer for over 10 years - not happywith price plan and will have to wait until august until i can leave and go elsewhere i was very pleased with the quick and pleasant service . call answered promptly , unfailingly polite advisor , query resolved . call was well handled by a polite member of your staff system impaired agents ability to deliver .found accent tough over poor connection while roaming .needs to slow down . i have had to deal with problems for so long that i have had to learn do it myself as it wo n't get done by others the question i had was answered quickly and soundly incompetence , rudeness and unhelpful attitude of your representatives .i had a call from yourselves telling me i am ready for an upgrade and asked if i want the ifone 4 s .i said i would like to see what is available first and that i would get back to them .i tried today .they denied calling me and refused to put me through to the contract management department .they also refused to give a second name for reference .i rang the exact number that rang me for the upgrade and they also denied ringing , i have the received call on my call list !they were adamant that i did not receive a call !apparently my contract cannot be renewed for 1 month .i was not concerned until you rang !you think i would cause trouble for the sake of a month and apparently you think i lie about it !i have the call on my fone ! !i am very unhappy about the organisation and service .i am also quite offended . advisor was professional and helpful xxx is ok a few things should be changed .the problem was n't solved .operator was ok tried to help but could n't . helpfull the fact that i had to chance my number twice in a week and then i rang up to have a bar lifted and it 's still there ! ! there is not enough room on here .give me a call . the person i spoke to was very polite and helpful my request was dealt with efficiently the advisor was very helpful and told me things i did n't know that i could do myself as a customer , she was very nice ! i was disgusted with the attitude & the tone of the xxx employee ! the store told me different things to the call centre . 10out10 because of the bad service when you should be helping being promised one thing one day , and told next day it was n't possible .implying i was lying in the subsequent conversation .not offering any help beyond that . fast and efficient response in clear and concise english . my service is still poor .my bills are the same .t 's & c 's are getting worse .guy handled call well to start of with i was mislead in the information i needed then after calling a second time everything was resolved and explained perfectly extremely good customer care proper and courteous service i have just upgraded my phone recently and have had to return the phone several times , because of this i have made several calls to xxx .every call i made , the customer service was excellent . good service thought the advisor was rude and unhelpful she was helpful and resolved my problem within minutes plus sent me the information in a text aswel as telling me on the phone poor service , had to call back 3 times , problem still not resolved i am still having problems with my phone like no facebook or internet because it was quick & simple + the advise was polite very good service the person i spoke to was very helpfull and the services are good you messed up my account and turned me off , but when i phoned you , it was sorted out straight away . because my card has still been refused and even taken off the system dont like service i have had in the past leaving u when my contract is up the woman i spoke to was helpful took the time to find out what the problem was and was just generally friendly . overall good problem was resolved i do n't have a reason xxx will not help me out with my problems and i get passed to various different teams and would like to speak to an ops manager i had an excessive bill last month and i believe i was mis-sold the cantract having explained my usage when purchasing the phone .my complaint was n't upheld and thats the reason for my ratings .the customer services lady was very sympathetic to my case and done what she could although she could not do anything about my complaint ! ! ive got to wait for a call back what could take two hours as they was so busy to deal with my request .re my broke phone the lady who helped me was professional , empathetic , helpful , knowledgeable , friendly , approachable .and she sorted my problem .very nice to deal with .it is also refreshing to receive such good customer service when many larger companies seem not to put great emphasis on customer service . my query sorted quickly and well handled , was very helpful i find the fact that xxx charges 35p a minute for calls absolutely disgusting , and even worse than that the fact that there 's no alert etc when a bill is obviously way over its normal amount is disgraceful .based on this alone i 'd never recommend anyone to xxx , although all mobile network companies are extortionate so its neither here nor there really .however , chris , the man who helped me was absolutely brilliant , he was polite , understanding and an absolute pleasure to talk to , he is a credit to your company and if it was n't for him i probably would have cancelled my contract then and there . good service advisers were not very helpful just tolx me tto download a mobile master this does not recognise my mobile model no still cant do what i wanted to do your services are very limited been xxx customer for over 10 years with few issues bcos my internet connection still keeps failing i always get a good responce for my inquirys from very pleasent operators who are very helpfull too may b bad reception but prob was not resolved i have had a blackberry torch where the ear piece failed and they suggested a repair by post , which would take from two weeks and being a un representative this was un acceptable .based on high usage , the representative went to his manager twice and arranged for a replacement handset for me and it is being delivered tomorrow between 8 and 10 am .good service from xxxphone ( when pushed ) but keep it up. . excellent service david koller i done what was recommended by your advisor ,and still i 'm unable to use my internet and blackberry messenger .i 'm considering returning back to t-mobile .cheaper rates , problems are dealt with efficiently and i 'm never left without services . no problems with xxx at the moment 5 xxx and me both trying to contact the gentlemen 's walk branch in chapel field norwich .after 3 weeks of them not answering emails or phone calls from either of us you sent me a brand new phone .then to top it all off it 's taken 3 phone calls to customer service and 18 hrs when there have been no network problems to get my new sim activated . 1 .the experience was easy and successful .2 .i asked for an upgrade and you gave me one .3 .he was friendly and gave me what i wanted . because often they dont know how to deal wih query and sometimes cant understand them i do have a contract with you about 8 years they sorted my query very quickly i was very pleased with the outcome of my problem the person i spoke to understud me he was very good at his job he new what to do and most inportinly he never had a attitude towards me witch in my eyes i am glad to be with xxx thanks you to the person i spoken to on the phone my issue was dealt with and in a nice professional way . overall i think the service was very satisfying , the advisor helped me with everything i needed help with in a pleasant way .i was thinking of leaving xxx but after the service i got i 'm not going to leave . dear sir / madami recieved several messages from your company with regards to your performance and i decided to give you the relevant ratings that you asked for.many thanks xxxyours sincerelydionne louis x my problem was not solved at all the person dealing with the question was very helpful if a manager would like to call me id be happy to query dealt with quickly and professionally completely satisfied with the help i got quick clear and helpful resonse . i rang up xxxphone 3 times on friday to change the delivery address because someone did not clarify someone had to be in ( for example sent to local royal mail depot if someone was not in ) they confirmed that the address was changed to go to fareham xxxphone store .i received an email today stating that it was going to my home address still .i phoned and the first guy was very unhelpful- his system went down so i was on hold for a while then transferred me to another lady .i was on the phone for 15 minutes just to tell me that the delivery has to be failed 3 times in order to change the address . i dont like being blatetly lied to and blatently abused im never having a phone again or using this one at all the second persons i spoke to was abrupt 10 very very satisified ! ring me and i 'll happily tell you , but stop texting me - it 's irritating ! you have not resolved my issue .i am now in my third week without any resolution . i phoned several times today and had the right answers every time , very knowledgable person frustration at the courier not really xxx 's staff .( i hope you can get to the bottom of how the courier missed me - as the message saying he had missed me could not have been true if he had knocked here .he must have gone to the wrong house ! ) i dno terrible network nothing gets resolved and could n't care less ! ! ! ! ! ! ! just great service everything was on the level , and the matter was resolved swiftly .fussy people rate lowly . xxx are always very helpful . .i would n't use any other mobile provider everything was answered clearly without any issues and the customer service operator was very polite and helpful . i asked you to sort my internet on phone jan 2 it has n't worked since nov 29 why am i paying my monthly fee ! ! i 'm looking at leaving as you are in breach of contract and i will be seeking compensating staff are not trained adviser was the only 1 who has been honest and helpful but it should n't take this long to sort out this problem i hope this is resolved asap because i 'm not to sure what i 'm paying for to be honest i do n't think me or anybody who is experiencing this much trouble should n't be paying for a service that we are not getting ! ! ! ! ! ! i still have an issue , i ca n't send emails till this call i have always been happy with xxx but i was told if i upgraded when it was time to it would cost me more on my price plan but when i mentioned that my daughter upgraded without any change he backpeddled .he also told me my pin was wrong when i use it every month to pay bill without a problem . friendly helpful people to talk to advisor was great .upgrading is a bad thing with xxx . i think xxx has the best signal ,what i asked for i got straight away ,the advisor was very helpfull and explained things in detail ! need big manager to talk to like i said before one cannot tell the customer one thing or promise it and then retract it only then to advertise the same item on your and other service providers web sites my query was dealt with effectively and efficiently and resolved . always get sensible answers to question ..they are polite and always happy to help :-) xxx not paying me money it stole from me . good service xxx employee left me on hold but left speaker on without realising .was to busy discussing his social life & laughing & messing about etc to serve me .when he realised his mistake he terminated the call .employee 's name was christopher the advisor was very polite n helpful good overall customer service i ca n't get internet and i do n't need as many mins but i need the texts so i would like 3000 texts and 100 mins because my queri was dealt with satisfactorily , thank you although i did not get the answer i was looking for the operator was professional , an excellent communicator who had time to investigate my issue , offer solutions and put me at ease i find your service first class very polite person and was quick and efficient in dealing with what i needed resolved unable to help with problem .had to visit an apple store to sort it out . good staff who know what they are talking about thought adviser was rather abrupt being mislead by an advier and being told i pretty much cant get out of a contract im now paying more for !i will be promoting to friends in swindob never to get a contract with this company .your internet is rubbish .your video calls never work and yiur customer service is **** . happy with customer services and resolved problems 10 got my answers quickly will see if what i asked to be done works my message would be to long to put in writing you will have to phone me very satisfied and resolved the member of staff who answered my last call was very polite , friendly and happy to help .however , being only person i 've spoken to so far with a positive attitude and interest to help , myt opinion of xxx customer services is quite low . prompt n quick was transferred from one advisor to the other being asked to hold for ages as if i had the whole day only to talk to xxx and to make matters worse the person i talked to last hung up on me as i found myself talking to a dead end ! !i always have to think twice before phoning xxx as i know they take forever to respond to quarries . just very satisfied love xxx never had xxx rewards tho ? been with you 3 years with insurance and as soon as i have trouble with my phone ( speaker ) you want to wiggle out of responsibility . good customer service the xxx advisor was very helpful with my problem . it was good , except the reply word i have been given was rejected by 97888 i was happy with the way my call was dealt with no 3 questions u said because i had to for most the rest of my life the options system did not give me what i needed and to talk to a human was made difficult .people when i did speak were great . completely satisfied with the operator , however it was quite difficult to hear as the volume was quite low...not on my end ..perhpaps a fault . i like being with xxx ! not satisfied with response as initially advice did not work so had to call back . absolute disgust in the poor communication skills by the foreign call centre call handler who has cost me an absolute fortune that i ca n't really afford to pay but have had to .if i had got through to an english based call centre in first place i 'm sure the advisor would of been more helpful and easier to understand .i wo n't be renewing my contract when it 's up because of this i 'm absolutly disgusted because of the amount of money i spend with you . 9 the service is first class good customer service , person on phone knew exactly what he was doing ! very good service but not exceptional .there 's always room for improvement . alex dealt speedily and efficiently with my problem . i am pleased with the service i get i got the answers i wanted and i didnt get talked down to was treat like a human being 10 tried to find out y cant send or rec picture messages .got through 2 advisor he said hold a minute , 30 mins still on hold so gave up ! i do n't feel xxx are understanding towards my needs ! i spoke to 5 people .the first 4 either did n't see the problem , understand my problem or do what they said they would do .your supervisor could n't even be bothered to call me back .the last person in somekind of repeat call department calmed me down , listened , understood , fixed the problem in less than 10 mins and made me feel valued .i would love to give someone the whole problem so the problems can be avoided in the future .so call me if you want to know more regards john jarrett find you the best you should be able to cancel an order before it has been sent ! good wfficient service i wasnt told right information before takin contract out vat an eg i never get a warning for usin my talktime when its up i use the 44555 methodthis dosent work for me as when its tellin mi eg i have 14 mins left obviously not cos ive already been charged vat and already gone over other option would be to alert or cap my phone when i get to 98 mins so i cant go over my 100 mins and keep gettin charged yes i was pleased with the call no waiting to talk to someone , informative , helpful and friendly . no that 's 4 questions now .? ferris a .at customer service he stopped me from leaving your network and going with orange no frustrated ... poor signal and error code 635 keeps coming back even after we uninstall program and reinstalled again . total confusion about delivery .still no phone and continuing contradictory advice about delivery . jay was very helpful in resetting password - very happy with your customer service i have had much better service from vf before .that is why i 've been a high spend customer for 6 years . i was cold called about my data usage and i asked if i could get a text warning if i was close to my data limit .she said i had to call 191 to do that .guy responding on 191 said he had never heard of that .the web site is not clear but seems you do n't offer that . politely resolved my problem nope i have no problem or complaint of the last person i spoke to but since december have had nothing but problems with the xxx service and feel that they no longer value me as a customer . badly informed , ltd info on sim only deals , wrong contract renewal date as well .v frustrating conversation excellent allrounder i do n't wish to discuss the matter any further and once this contract runs out i will be not renewing it thank you did n't resolve my issue very polite and efficient informative representives who were able to spend time with me and my wife looking at our useage patterns . was not given the information to explain my problem ( pro rata which was not explained when i received the phone ) very helpful chap who knew what to do and did what he said he would do straight away the person i spoke to was polite and helpful , however the reason for my call was not resolved as im waiting for a call back from the technical team . the problem i had was a ` known problem ` to the operator ... to which she did not know the remedy ....after 45minutes on the phone i was no further foward . yeah !your really good with your buisness and xxxphone is tremdusly good ! good customer service good network well he new wat he was on about polite 2 the assistant was great but the xxxphone experience has not been like i thought it would .the 3g signal is weak 3 far beats it .the voice call signal is average leading me to think about leaving you guys ! i am not happy with xxx i wanted information re using mobile abroad and i was pleased with help given feel that xxx fone is too expensive my bills are higher than most of my friends and the phones are upgraded evry two years that 's too long they do n't last that long !i would go to orange if i could !the lady on the phone was good she 's called heather and was helpful they always are rally good and helpful a mix up with some1 contactin me sayin they were xxx so i upgraded with them end of jan rang u 5th feb told dont worry no1 been in my accout 2 find out 2day 20th that i have been upgraded and recvd a phone i dont want querry not sorted although , it was very pleasant and willing to help .i ve still not seen any improvement on my signal in my home .which has only started happening in the last two weeks . not giving me the right imformation to get my phone working no help yes satisfied over all response to initial enquiry reasonably accurate , although a little rushed .response to second enquiry re another phone for the business a little disinterested and dismissive . good and eficient service . because i was happy with the service because the problem was not resolved .i was able to send one bb then it stopped sending .unable to connect to the internet , so i wasted 25p .then i called back to be told that their is system updates ?i should have been told that in the begginning so again another 25p wasted first q past experiance all the others were good xxx is rubbish , but my adviser was very helpful xxx has suspended my account ...for no reason , b'berry not working , my business affected detrimentally because of it .look at the records , i 've been a long term customer , treated abysmally today .time to leave xxx i feel . cannot upgrade phone for my business and feel i have been mis sold a wrong contract that suits my business staff very easy to talk to and very cheery !nothing too much trouble . very helpful , very professional , a credit to xxx friendly service with all problems solved my call was for another number ( i work for the owner ) and xxx have not sorted problem although phoned numerous times and was kept holding for 15 mins today for technical support but hung up in the end and sent an email .poor service ! you were fast , polite , and provided me with alternatives . helper was fine but misunderstood request and text wrong info .correct info found from internet . the customer advisor was polite and un judgemental and he managed to sort out my issue and did so very quickly got what i wanted quickly and easily well recommended xxx still concern signal in some places and price but in general a good alround service . . your advisor done everything on his side he could do and very pleasant to communicate with xxx is not cheap xxx has always given me great service :-) because i still could n't access my account as the account number i was given did not work . i could but u wouldnt like my answers ! ! ! had to wait on the phone for faaarrrrr too long .also was conned in the first place with the second contract .however i have been refunded so this is good .the website is useless and most functions say that there is a problem .the person on the phone was excellent but had to wait for 20 mins to talk to him . as u will see by your records i have been with xxx since they started !..-thank u an hope wee can still keep working together in this next contract ! .... my problem was solved quickly by becky , she was helpful and knowledgable and very efficient as well as very pleasant to deal with . no one could help me at xxx simple enquiry well handled advisor polite but still have to call into a shop to exchange faulty phone , would be more convenient if by post the lady who delt with me woz polite and delt with me in a nice manner my pet hate iz people who try to talk over me and thiz lady never itz a shame u dont get thiz with most people who work in call centrez you never done what i asked .i still cannot access websites bec yr staff r polite great service . 45 minute wait for a simple query .i almost lost the will to live .off to t mobile as soon as .no one ever takes any notice of these patronising surveys anyway . i got put on hold n a long time later i was still on hold so i gave up till tomorrow problem was sorted within minutes i 've had a few problems over the past few months with my bills and bolt ons so would tell that to people that i was recommending to , but my problems on this occasion were handled and delt with very well . very friendly service !she managed to help me quickly and in a professional manner !was very friendly and offered extra advice poor comunication very down operator did not come accross as customer care ready to help why did i troubled her by calling 2 calls on 2 different matters and both dealt with promptly and successfully ( assuming a new sim card arrives in next 2 days of course ! ) the young man was very helpful .i have got to get back to car phone warehouse .i hope it works out for me .thank you . i was happy the service was just perfect .my needs were identified and a suitable arrangement was made .well done ! she was very happfull and surted the prob good service .1 because i hate auto direct on phone and never sure which nos i need to press . 2 because the operator made so easy for me 3 because it was a joy to deal with the operator who served me .great help and fantastic phone and people skills advisors need to listen to customers needs not what advisors target in sales give clear details which i could understand .english call centre firstly she apologised on behalf of the person who promised to ring me back on saturday 18th feb and the person who i spoke to when i rang 191 myself and did n't phone me back when the call was cut off .overall she was very pleasant and sorted all my query .it was n't too much trouble to ask her .i wish all your customer service staff are as accommodating as her . because the lady i spoke 2 was very nice and helpful . the person i spoke to was very abrupt and not very tentative to my needs , as if she was n't interested in what i had to say .very agitated after my conversation with her . excellent service no complaints you might have good advisers & ones that speak english but your overall service is terrible very good service my daughter had her phone at school .left message on her phone did not ring mine so nothing has got sorted i 'm bloody disgusted with xxx gavin adviser was helpful .i held for 15 mins to speak to collection dept , answered then hung up .i rang again & was told i would get a call between 5 & 7 its now 7.23 & still no call . queries regarding my latest bill . understanding & dealing with request . no although call had to be referred the young lady did her best dealt with my request straight away bring lied to to and mislead the information provided by the xxx employee that made the upgrade did not match at all with the reality of the contract .( 1problem ) the operator was polite listen to the issues however tried maybe due to company policy `pass the blame ` you have to go back to the store and you should have read the contract .well a costumer should trust the word of a xxx staff member when about their products .so a mistake was done but the problem was corrected .mistakes we all do , its ok , just as long we admit them and solve the problems and thats what happened .ive been with xxx more over 8 years and im very happy with its service , hence the 8 for recomending .the 8 for the operator only because i had to ask to complain to a supervisor , maybe due to company policy his was unable to solve the problem without getting permision from a supervisor .the problem was solved thats the bottom line hence 10 for this experience the advisor was friendly and completed my request quickly and efficiently useless great phone services thanks again ...!keep up the good work very efficient and courtious handeling of my request . upgrading has been a night mere and i ve been chasing the phone and now the sim card because it 's taken 2 weeks so far and i still have no sim because the person was polite and fixed the problem the truth yes , all i wanted to know was the billing address and it seems that none of your staff knew !worring do you not think because i like ur service ring me please and i will explain why the score is extremely low . time , helpfull , polite never had a problem when i ring very good all round very polite and helpful done everything i asked customer service excellent couldnt ask for anything better well done the adviser was very good no have still not recieved the info i asked for .how much longer ? the call disconnected and nobody called me back i then called back to be put on hold and gave up in the end .i have a problem with my handset and cant understand why i would n't get a returned call .very dissatisfied , poor handset and poor service .i prefer orange , who 's services are by far superior so far from what i 've seen in the short time i 've been using xxx . i have been with xxx for many years all my family are on xxx and only had one problem when one of your team called my son a liar and a cheat we all nearly left xxx then my number before this one was 07748177554 frustration , inefficiency and sadness !very sorry to have this reply . she fixed the problem quickly i have lost money due to a scam .i believe either due to topping up credit or entering itv competition . the matter was dealt with straight away when speaking to customer care today with no problems yet when ringing to sort the matter yesterday we were told it could not be done just happy with the outcome of the call and spoke 2 a british born adviser which makes it simple my problem was dealt with swiftly and the adviser was polite and helpful , although that has not always been the case .... sometimes getting through to the right person can be v.frustrating . easy ...because i was very satisfied with how my query was handled by your member of staff ... always friendly informative and helpful ! contradictions given on various things regarding upgrading .i would suggest you ring instead of texting to find out the satisfaction ratings . because your a jip the advisor couldnt tell me what was wrong , i was left on hold for too long waiting for a technical person so i had to hang up , then all of a suddon the problem was fixed . very helpful , polite , sorted problem really helpful english speaking people who were not just reading off scripts ! ! ! the man who answered my problem was to me , whereas i myself are from our older generation ,was kind polite and very help ful he took his time also explaining things to me and even took the time out to enquire how i was i dont know his name but he was a true gentleman : and i was completely satisfied with the out come of my enquiry : thanks mrs kirkby very polite and efficient the problem was sorted out quickly the person dealing with the problem was very polite and easy to understand and i thought i was going to be on the phone for a while and it only took a couple of minutes to sort out :-) thats why i want 2 stay with xxx having to wait twice( i hung up the 1st time ) ,for at least 20 mins to speak to your technical dept re faulty bold 9900 ,inexcusable for business customer like myself who 's family are loyal and extremely good xxx customers , notwithstanding this sorry experience today on the whole u provide and excellent service 6 the last person i spoke to today was helpful and has resolved some issues i 've had for a long time ! !the advisor i spoke to on friday lied to me ! ! ! did n't sort out any issues .he assured me that a manager would phone me back within 24hrs !did n't happen .he did n't request it !so after spending an hour on the phone trying to talk to someone then being fobbed off and lied to , i was n't best pleased .i was miss sold products by one of your shops which has cost me a lot of money which i ca n't afford !i have tried to sort things out in the past and given up because the customer service has been so bad ! can't get through on the phone !you 're a phone company for gods sake ? ! ? ! emailed twice expressing my dissatisfaction !no response !why was n't i asked to rate the guy on friday ?it would 've been zeros all the way .instead you ask me to rate the worst customer experience i 've ever had against one of the few employees that has done her job properly !that 's not fair on her !because my opinion of her has been tarnished by such bad service by xxx as a company .if i could get out of my contract i would .i 'm paying more for a terrible service !how do you excuse that ?o2 who i was with previously never gave me cause to complain !you have just been a bad experience from day one starting at the shop .you need to sort it out .do some serious staff training .then maybe your service will be acceptable .i 'm not sure it 'll happen though .yours thoroughly annoyed .warren passingham ! p.s. is texting a complaint the only way to get action or will this be ignored too ? i do n't see why it should cost over three times my contract to go double over my minutes although i understnad i went over .the advisor did not completely break it down for me like i asked , or even try a little if it was far too complex to completely go over well i wanted to upgrade was told i could n't which is why i called good customer service .extremely helpful , resolved my problem promptly .an extremely useful member of staff great feedback and eagerness to help .no jargon just plan english .thank you very much no gud very satisfied with the customer services that xxx phone provide always sorted out any problems straight away my ratings were given as a result of the answers of my questions given to me by the operative everything was done professionally and as promised very good i found the person in your services department very helpful and pleasant you have not solved problem 6months down the line very friendly lady have no signal in my home for more then a week , ca n't make any calls . because xxx its quiet good ,and is it possible i can have my bbm back on as i would like it to be back on important messages to answer too ? no no staff helpful but the systems they use are very slow .bill info is very confusing the person was good , but what was not so good was i had received a payment conformation email on thursday saying that my payment had been received and was being processed , but today i recieved a text threatening to loose service .not what i was expecting .it really caused confusion . excellent customer service because as usual what you say never seems to match what actually phappens in my limited experience i had call twice the first call was just waste of time but the second call was helpful which she understood what i wanted and sent me the details u dealt with my query quickly no time friendly , courteous service . because i didnt get my problem sorted out and they hung up on me absolutely disgusted by the way a loyal customer ( over 10 years ) has been misled and treated by xxx . zero help ! ! !much dissapointed with answers received and no help on resttoring phone , no suggestions , etc was very helpful service and was sorted quickly no no been on the phone non stop all weekend and all advisors were getting me to do the same things over and over again .no one actually listened to what i had to say and giving me all different advice well .i 've had a nightmare with receiving my phone .it 's taken 4 days and total incompetence by dpd and i still do n't have it .nonetheless that is not xxx 's fault .but they could have tried to find a solution to the problem rather than just saying sorry . had 2 wait in que good professional service overall very good but still can,t use e mail . i could n't understand the advisors regional accent at all .i have been very confused as to why my bills have been so high since joining xxxphone so will await emails to explain my charges . i do n't like that it was short and the fact that becuse of your mistake i had to wait all day it took to long and was stressful . no yeah customer executive were very responsive .they resolved my problem very fast and xxx network is very nice cus mh problem is still not resolved not satisfied with vofafone at the moment , was mis sold this contract it took for ever to get through .iwas passed around twice and my problem was not resolved .ibeen with you over 22 years .nothappy odd question - they are my ratings it 's that simple cause xxx are amazing where to start , iphone 4s still not received , took day off to receive phone and hand back faulty one that was damaged and could not be activated despite being switched on for only 5 mins , then find out replacement phone not even ordered !no confirmation so far that i can defo expect to receive same tomoz , yet someone needs to stay home all day to receive it .the man i spoke with tonight was pleasant but cud not provide confirmation i needed . my problems still not fixed and i not got credit to get threw to customers services again quick pick up and answered questions well rang number of times past to techinal team waitin periods very long n did n't even get through to them very pleasant customer adviser all i wanted was info on calling 08 numbers .10 mins to general cust enqs who then puts me through to bus enqs and another 10 mins .i had some figures from my dealer and what u haver given me are totally different so will have to go back to dealer now too .how tricky would it be to have a lisy easily available for staff to refer to .and then too why do you give an 08704 number for help when your 191 is free ?why is n't 191 on your bill ? to mutch t0 say if you would like to phone me i will tell you it was n't possible to block a number from contacting our handsets even though its on our contract and its xxx the agent immediately recognised the very disappointing and unacceptable error in the xxx processing system the problem was resolve but not my bill good deal on my contract .although last year was very frustrated with my old phone and the amount of time and phone calls it took me to deal with it .over 20 calls over a 2 month period ! did n't fix my problem . perhaps if u actually read my replies u will see on each question i put that the tech team did not pick up after on hold for 17 min 30 !thats how i came up with my replies ! my problem was not solved ! **** servicexxx phone do n't know their arse fromtheir elbowcan't wait to leave and go to a service provider that listens and cares about long standing customers it was good .now go away i 'm sleeping ! unhappy with xxx happy with how the call progressed very helpful please callm solution does n't work i fnd the operater not rude as such but lacking in enthusiasm .i explained i was considering ending my cntrct .she didnt try and tempt me to stay with better offer , especially as iv been a loyal customer .i askd myslf to be put thru to the upgrad team , whre i waited quite a whle bfre i hung up .gettin infrmtion frm ur girl seemd to be too much lke hard wrk for her . my problems have not been adequately addressed .i was cut off on several occasions leading to excessive delays .i cannot access the website for support . @lw@ys give gre@t service+underst@nding th@nks good servise extremely helpful and straight to the point .seemed like nothing was a problem ! yes . you seem unable to sort out an appalling 2,500 pound bill after i spent 12 days in the czech republic . clearly spoken , informative and polite . everything was explained properly and she helped sort problem the adviser was very helpful and answered my query very efficiently . been a loyal customer for years , no attempt made to try and solve my problem just a no , i threatened to leave and just a ok . you were not able to provide the information i needed which i believe you have the technology to provide way things was handled xxx make up the bill as they go along !not got long now ! 6 my query that i had was dealt with very quickly and very satisfactory very pleased with the offer and how things were explained to me . poor service .lack of communication . i am having too many dropped calls and the signal suddenly vanishing .i explained this to the agent and asked her to connect me to the tech support team .i was on hold for 19 minutes and no one answered and i only heard the occasional recording .then i hung up .that 's no way to treat a good customer .thanks . i have been with xxx for approx 14 years and am so fed up with the service that we have received over the last 2 years .the second advisor handled my query very well and she was extremely polite .its just a shame that not all xxx employees are like her ! 1 . re-assured me that my account will be credited .2. told me not to worry and my phone wo n't be blocked when advised i will pay tommorow i would never recommend xxx to anyone as i was told i would get unlimited internet but found out after taking my contract out that your idea of unlimited is 500mb .can't wait to leave this out dated network and go with three or any other network that mean what they say .you would n't be happy if i said i 'd pay my full bill but only paid 20 % of it .come on xxx get with the times and offer an all you can eat data package and watch your customer levels rise drastically .with phones such as iphones , blackberrys , htc 's etc you need a high data amount .the person i spoke to was helpful and polite . only got 7 on question 2 because issue not fully resolved yet i am still a loyal and satisfied customer but would wish to see improvements being made on reception in areas around kings hill , west malling ,kent and ombersley , worcestershire . it was what i asked for i 'm happy very poor value for money , unhelpful customer agent well the staff were helpful , courteous they explained what the situation was and the situation was resolved .there was a bit of inconvenience but i was reassured that the matter was being addressed good service still waiting for text so i can send and recieve pictures .if i get it i will be very pleased .but i am still waiting . i called at 5:26pm tonight and i was on the phone waiting for my call to be answered and i was waiting for 23 minutes overall happy with everything advisor listened and solved my query .only bad point i had bin passed to different departments 3 times excellent phone manner and found me a better deal with my phone internet good service by the rep excellent and helpful person took my call and took a lot of time to help me the person i spoke to chris was very helpful and pleasant .sorted out the problem quickly and efficiently . i could not get past the hold music hopeless network .bad signals all the time .very very very very bad service .lost valuable business .xxx to be blamed .will never recommend xxx to anyone.i will change my provider once my contract with xxx is over . not good value for money and my problem ai n't resolved different information from different advisors regarding same issue .no consistency .unsuitable pricing for tariff requested provided two varying costs .no customer loyalty incentives . all questions are answered quickly with knowledge based on experience of recent services . on hold for over half an hour after first member i got through to could n't help , problem not resolved . good clear communication from adviser . .not impressed with charges that are added without warning i.e data use abroad , no message was sent to me saying i had gone over my usage overall pleasant advisorquick and efficient service i got the help i needed , when i needed it !simple really ! failure to deliver promised refund .withholding money to pay future account bills regardless of promises and without authority and failure to train your phone operatives to correctly use your system leading to 4 weeks of calls to your phone center and hereford store .if not resolved within the next 2 days legal advice will be sought and account will be requested to be terminated due to your breach of contract and misuse of my money causing financial difficulty due to the high amount concerned . i have not got the time sorry quieck solution the person who served me was excellent . it was spot on .& i have been with xxx since you started up as a company , contract and pay as u go . overall i am satisfied but i am not pleased with some experiences i have had in the past .it was great to have someone really helpful who didn ,t make life complicated or full of sales jargon i rated the first question ten because of the adviser who i spoke to , because she was so helpful , cheerful and patient with me i would definitely recommend xxx to my friends .i based my ratings purely on the adviser and she helped solved the problems i was having with my phone .i did n't know how to take the back bit of my handset and she patiently showed me how to do it step by step and she was very patient because it took me a long time to finally take it out . i spoke to mike he was helpful & efficient & dealt with the problem very nice guy to deal with and very helpful . prompt response and helpful attitude . would like to not have had to wait to be phoned back to sort problem out . you cant expect a high rating if your service is poor .it 's very annoying that it 's 2012 and we cant get a signal half the time .i work in norway which is a very hilly country .but we always have a signal .maybe xxx should spend some of there huge profits putting up some more mast 's quick service , very polite and sorted are problem quickt and easy your auto instructions are clear and easy to follow , and quickly linked to an operator who dealt with my query politely and efficiently . explained my bill but was disapointed that i now ca n't upgrade my handset til december instead of august .also disappointed that after a year i still ca n't have a second line on my account . 10.very happy overall with advisor ,polite and helpful my enquiry was answered adequately i was kept on hold for 20+ minutes which is completely unacceptable , and they did n't even sort out my problem spent 37mins being transferred from 1 dept to another .by the time your technical team finished addressing the issue , it was too late to speak to your customer services by 3 mins .not good . found the gentleman whom i spoke to polite and very helpful . extremely poor customer service no all round good feeling about the transaction my query was dealt with efficiently and satosfactorily staff knowledgeable and courteous . i think that xxx has the best customer service there is but some of the shop staff are not that good .luton store is my local store but i go to stevenage 15 miles away as thay are much better my query was dealt with and everything was sorted with the one phone call not happy whatsover i spend 100 a month on my bill and am with xxx because of the 6 months early online upgrade but now this has been stopped and i 'm unhappy !i will be ending my contract early and moving to another network issue resolved and agent very helpful .please keep your uk call centres as they are excellent .the minute you outsource this service abroad people will leave . prompt service . seemed fair friendly and helpful service because everything i asked about was answered in the best way possible iv had to visit 2 xxxphone shops and ring 2 in a week to get my problem sorted so would n't rate this so my friends right now i wo n't know if my qurey is resolved till tomorrow so wo n't give 10 for that finally the adviser was helpfull and polite customer service was very good .my problem was not resolved , this was an internet problem , it is resolved now . the lady i spoke with was very helpful and even rang me back when my phone died plus i 'm new customer who was recommended to xxxphone ..will def recommend to my friends and family for the good customer service : ) polite friendly helpful telephone conversation i was concerned i may get large bills as 1 of the phones on the account has been taken abroad .my mind was put at rest even though i could not remember the correct number .your man went the bit extra to help reasons for answers not happy with my account ,wrongtarrif , wrong phone , battery life of 6 hours , losing businessbecause phone never works ( lack of signal ) please reply since being with xxx i hav had nothing but trouble rude unhelpful consultants that dont appear to know what they are doing i am very unhappy most satisfied i have felt for a long time dealing with customer services a most friendly and polite person efficient and quick overall helpful and i might recommend to others your courier sent phone to incorrect address that does n't exist and the matter will not be resolved until at least the end of .the week they understood my issue and resolved it quickly , thank you to all the 3 advisors i spoke to , unfortunately didnt get all of their names . becauseu were quick at answering phone but couldnt help me because it was blackberrys fault i reported a problem with my phone which was not handled to my satisfaction if u want to know more please call me job done perfectly , but got cut off first time i got through very happy with the service and advice i received . . no i thought xxx would hav been more understanding with any help on the termination charges of 1 of my numbers after looking at the last years spend ,especially when i was told by one advisor that customer care could help with this ! because the adviser answerd my questions however wasent very helpful the sales person i spoke to was great but hiscomputer was very slow so we were on the phone 1 hour 35 minutes he then put me through to warranties to arrangean exchange phone they were too busy and promised a call back within two hours .i wanted that sp that i could have all deliveries tomorrow to save organising cover over two days .i eventuallycalled back at 17.20 but went on hold - by the time i spoke to someone it was too late for tomorrow you was helpful hidden charges ! the adviser was very good and answered what i needed to know in a friendly and knowledgeable way . i woz happy with the way things were explaned i have 3 phones on contact and would recommend xxx to anyone as i have top class service for years .the phone call tonite was about a problem with the battery on my wife 's phone going flat and because the oprater had the same phone he thought it was normal if it was normal i would n't have phone in the first place issues have n't been fully resolved . i thought they were reasonable ? victoria 's customer service was excellent , she answered all my questions and offered new solutions as problem is far from resolved and my company spend a fortune with business contracts with xxx ,which may have 2 be reviewed .maybe another mobile network will provide a better service . excellent polite customer service very satisfied with the hole experience thank you . i managed to have everything i needed , sorted and more , without any hassle .i know no longer need to worry about problems with my freedom freebee 's : ) yes , after several advisors telling me that to upgrade my phone to go to settings , phone , operator type etc and failing to permenantly upgrade it , the advisor took his time and me through a more vigorous root good service straight to the point i phoned to get advice on new phone contract and keep my number .was left feeling as if she wanted to get me off the phone asap and fobbed me off to look at the web site knowing head office number was not on their .then said i needed to speak to car phone warehouse if i needed advice on keeping my number when buying a new phone from them . absolutely fed up with xxx now , it seems each time i log onto my account or call up there 's a new charge i 've occured and was never informed do n't always find xxx that helpful the guy that handled my call was polite well mannered and a credit to xxx i was delt with efficiently and was amazed at the service and i fully understood what the man was saying .i also am very happy that my phone will be replaced .thank you x i was left hanging on the kind for 15 minutes .an operator should take the call back and arrange for the call to be rescheduled .my problem has not been resolved and now i have to in through this whole process again i wanted to up the minutes on one of my phones .your operative managed to find me a better contract for the same price .she was very helpful and cheerful , a pleasure to deal with . the adviser was friendly knowledgable and helpful .however it is due to the unclear format of the online billing service i had to make the call .what is and is not included within the monthly allowance should be made more clear at the start of a contract , or possibly a text to inform when over the limit ?due to excessive bills i will be leaving xxx as of april . answered the query , was human and interested in refining the issue xxx has very very poor service indeed too many robots on ure calling service i get through and the people i talk to have no clue about anything to do with a blackberry . .i spent 10minutes trying to establish what my phone number was ... because everything went well on the phone to your selves , the only downside would the on hold time .but other than that it was good . my query was not resolved n i feel very disapointed .wil not renew my contract your customer service is disgusting , your staff are incompetent and i want some answers and compensation . service from agent was excellent but he was unable to resolve my problem as correct dept was closed . did n't get any confirmation , no call back .... rubbish service ! ! ! ! the advisor was quick at resolving my query , very polite and relaxed . no comment for the help i was given the advisor was very friendly , helpful , professional & knowledgable . the customer service personally was not engaged or enthusiastic enough which just made me feel like i was n't valued enough as a customer although on this occasion the advisor was good and helpfull .this is not always the case and i still plan to take my business else where as soon as possible could not fault service , sorted out problem quickly and efficiently the person who dealt with me was very very helpful when it came to my queries .did n't catch her name but she was brilliant and that 's the resons for my ratings i was very pleased with the way that they handeld my problem i had with my phone . cos you asked ? the service was great the advisors i spoke to were kind pleasant and very helpful trever was very helpful , and did all he could to resolve the issue im not able to look at my account online .have de registered on your advice and now cant re do it .im not happy i spoke to 2 people with a simple problem .first person gave wrong info .second person could n't help .i can not turn off voice mail & now my phone does n't ring . the advisor was very helpful and pleasant .she dealt with my query very efficiently and seemed very confident . uk call centre x happy wiv the advisor i spoke 2 but it stil has not resolved the issue . good experience and knowledge problem solved quickly and efficiently by helpful lady yes the lady i was explaining my issues to hung up and never rang back it took me 30 min to get through and had to spend another 15 to get to someone else just generally very happy with service as a whole .quite rare in this day and age .thank you and regardsdave unsubsribe from marketing excellent service and always very very helpful i found this particular adviser very helpful and she did her best to explain things . like xxx hung up after 15 mins . sorted out the issue by listening , with courtesy and also provided further counsel . good customer care skills and follows the history of the issue to solve it , which has been going on for two months . the adviser resolved the problem for me on the nokia n8 but since the software upgrade the xxx music widget before the upgrade is not available on symbian belle which is now expired im dissapointed . the adviser said she was looking in to it and would call me back in 10mins , im still waiting nearly an hour later .i have called every month for the past 8 and no-one seems to be able to fix it .i would not recommend xxx . u was no help ! ! ! ? ? ? first guy hung up on me ...second lady was great..but could n't help me ...through no fault of her own . . because mike was very helpful with my questions i need to ask the adviser was helpful and looked into the problem while i was on the phone everytime iv called they hav been helpfull an polite customer service quiery on this occasion the person handling my call was more than helpful . great customer service and friendly staff 0 agent resolved problem and seemed to be thorough with her investigations . i did not have long to wait for assistance and when it came it was professional , friendly , understanding , pleasant and extremely helpful .she then passed me on to the tech team who were also extremely helpful . the person was helpful and my query was sorted promptly the operators always very helpful i was very pleased with the help many thanks worker explained the reason i was confused and then offered a solution the advisor explained the situation ok but the price plan was set up wrong .this was poor service by the xxxphone shop again . quick easy and hopefully the information was given the man explaiin 2me wat ι̊ι ̊ had 2do wι̊ι̊d my fne nw ι̊ι̊t ι̊ι̊s wrkι̊ι̊n ! ! all questions answered because i 've bin with xxx for a few years and i am very happy with them everything explained clearly and in a friendly manner my iphone and network provider do n't seem to work together , for example i struggle to get signal , my iphone takes an age to access the app store or generally browser the internet when 3g is on ! the person that i spoke to was very helpful and manages to resolve my problem promptly . very satisfied i never got a solution to my problem the call handler seemed interested in my call and caring .i did n't have to persuade her that xxx have made a mistake she accepted my statement and did not insult my intelligence . great quick service i was passes around between departments , no one seem to know who is responsible for what ! ! it 's a joke ! ! i would have thought each dept would their own job description ! ! nice english spoken women very helpful and sounded fit because my phone is still playing up customer service agent was kindly , have ask my perfectly twice what i want , to clear any misunderstandings , and my request has been successfully solved . you could n't match exact deal i was looking for .sales man was not able to close the deal can't get into my account can't get the invoices which i can only get on line .need for accountant tomorrow .the new system of not having a paper copy leaves you with a nasty feeling i am being ripped off .thanks vadafone .moving when contract ends because its the truth my issue was n't resolved as the settings for my nokia e71 were not on your database , i would recommend xxx , as i 've been with you for 10years but have had a few issues in the past , howard was helpful because the advisor was able to solve my problem very knowledgable friendly and totally professional my query was resolved very quickly ; the adviser could have been a bit more friendly . i messed up .all scores should have read 10 because u asked good service i have noticed a poor service for a period of time now and i am going to change provider at my earliest convenience resolved quickly and efficiently , friendly uk based customer service . satisfied i. was dissatisfied as i tried what they told me to do and it did not work .thanks . i was given the help and advice i needed quickly in a friendly manner . great customer service , problem resolved in mins good coverage and helpful advisors as a xxx user for aprox 13 years i have spent a lot of money with ur selves but this year my contract has been messed up massively and with regret i 'm fed up and will be leavin as soon as possible unless things are resolved very helpful , very kind and thoughtful yes very good and helpthall no reason i was satisfield thanks good service however no ones perfect the lady i spoke to was fist class , patient , helpful and sympathetic .that said , i was annoyed that i have been charged since last year for a service i cancelled in a store .apparently , my phone has been updating itself eventhough i cancelled my internet access .if i ask xxx to cancel something i expect the whole service to be cancelled , not just part of it .this is why my call centre rating was high but my xxx rating much lower . all my queries were answered well no fantastic efficient service , the guy was extremely helpful !so pleased with how the call went . good service and issues answered very cheerful happy to help guy , answered all my questions , very happy query not resolved at all very helpfull , & answered my questions operator was excellent possible blackberry problem advisor put call through to extention waited 10 minutes still no answer gave up your tv advert says will call back disgusted have n't got time , much love t 'da . the 1st agent i spoke 2 did n't listen 2 my request & ended up doing something i told her not 2 which cut off my service .the 2nd agent was better and listened but still did n't resolve the problem & i still did n't get my original questioned answered & both times my call was cut off on hold for a long time due to slow system , not the fault of operator , will be able to confirm satisfaction only increase new handset arrives because he got sortd the problem i had good service and gave me a good deal with my price plan overcharging & miss-selling my handset keeps turning its self off all the time this continues to be a problem to me as have to constantly check to see if on and have missed important calls due to this very pleased with the operator should have had an ipad2 delivered today stayed in waiting no show your operator could not find out why as dpd were closed at 6.30pm therefore my query was not resolved and dpd give xxx a tinted name i would say 10 but some of your employee need more training with their own job to be exact ... i did not get any real answers to my problems v happy with service so far i wil tell everyone l know that yr service is **** i have spoke to 4 different people , 4 times that i rang up and still waiting for configuration messages .one i spoke to even told me she would ring me back but never .i cant text or go on internet till i recieve settings did n't sort my blackberry email password problem out .but that 's not your fault , i think excellant customer service i recieved , very helpful , friendly and polite , keep up the good work xxx , thank you mrs k ward customer service is always very good 1 of 3. it 's good service and some of my family are on it .2 of 3 the advisor was helpful but got cut off .3 of 3 after getting cut off first time the next advisor was helpful again and i would recommend other people going with xxxphone because i feel my issue has not been resolved fully and am waiting for a call from a manager in the next 24hrs ! still waiting for settings that i asked for at 10 o'clock this morning . liked the way they awnserd , no stutter because it was sorted within afew minutes my questions wher answerd .no hassel .quick easy nice service . see answer one my problem was that i could n't use all the functions on my new phone after upgrading it and my price plan on saturday .i phoned xxx who have no record of the upgrade and could only suggest i be put through to another team to negotiate another contract , even though i have a newly signed contract in front of me or go back to the store ( 8 miles away in winchester ) . the gentleman i spoke with was very understanding dealt with my queries & was very pleasant - could n't ask for more - thank-you : ) the advisor was very friendly , had a sense of humour , happy to help and helped greatly with another issue and solved the problem i rang for .11 out of 10! .thank you . issue was sorted very thoroughly .hopefully there wo n't be any further issues . no comment . no, i ai n't got time for that .i have better things to do .bye now . they handled my situation and understood amazing as usual good service operator polite and efficient dealt with my request the advisor cut me off and didnt call me back 07774339479 the person i spoke to was helpful but this has been the only helpful experience i have personally had with xxx i find in the past fairly poor service coulkd took long time to answer my question because i said close my internet they said ok they closed after 5 minutes when i checked my internet still working i called back 8.40 pm the voice mail said we close now we open between 8 am to 9 pm thats why i do not like xxx i have been waiting a week for a replacement phone .the insurance is disgraceful ! spoke very clearly , very helpful , understood the issue right away , pleasant , fixed my problem and did n't have any forced chatter wasting time .she was great ! 4 because he did n't help me because he needed to speak to my dad , 7 because its good , and 4 because i could n't do anything need dad as a supervisor the first guy put me through to mechanics in the end after 15 waiting i put the phone down at a great cost to me problem still not sorted 7 for the way i was treated at the xxxphone shop in leicester for my e phone upgrade sold wrongly and he did n't give me it as an upgrade after checking the next day he had sold me a newline check your records for all the documentation and my complaint regarding other problems as well , the gentleman was very helpful and solved my query quickly efficiently generally happy with the call situation did not get handled i have an ongoing unresolved issue with my phone and no one i have spoken to has been able to solve it .the last person did n't even try . found the service useful .information was good and help me to solve my problem . never got the info i asked for . they researched and answered the q without hesitation . unhappy as every month your masts go down and i get no signal the operator was helpful and my problem got sorted straight away was waiting for a call back from xxx all day .finaly call receved at 8pm and it tooks to long . very helpful very freindly advisor was very helpful and friendly and resolved my query although the time i was on hold was a long time the adviser i who dealt with my query was professional yet friendly and pleasenr i was highly satisfied with the service and advice he gave : ) the cpmplains i have e mailed you have not been delt with in any way or form customer servove is **** re #8076343 have a look no the operator actually got something sorted for me , unlike the shop in meadowhall .this last 3 months has been nothing but problems with supposed upgrading of my phone . i asked for an invoice or bill to be sent to my home for accounts purposes .i was put on hold for 12 minutes only for the lady to tell me ( in a very unhelpful way ) i had to go online and do it ! my actual problem to receive images , has not been solved .to pay a monthly extra 5pounds is simply not fair .adviser nice , helpful . excellent customer service .explained everything well and in a timely manner . happy with the service for the 4th time now i have tried to arrange to have a handset sent back .i was promised that someone would send me a text yesterday confirming that return had finally been arranged but i 've still had no text .i am disliking xxx more by the day and wish to leave . it was n't really rated on that call but i have a blackberry 9780 and the one i have now is the 4th or 5th one i 've had .i keep getting the exact same problems with it and i rang up a couple weeks ago and explained this to someone and asked about getting a different phone but the woman was pretty rude to me about .it has made me consider leaving xxx to be honest .i do n't feel that this was the best level of customer service you could have offered poor customer service .contradicting answers to the same questions .staff loves to 'transfer ' calls .no faith in xxx .unless ure on contract ..no one cares ! the buy back amount was reduced on my old handset by a considerable amount when i feel i was very clear that the handset was not functioning as it should .it was not mentioned that the price would be reduced due to a faulty handset by the buy back advisor when it was his idea that i upgrade .i phoned to contest the decision and query why the remaining amount of money had not been credited to my account only to be provided with a number to the closed buy back department by an advisor that did n't let me know they were closed . trevor was very pleasant and helpful and i do recommend xxx to friends and family because the information was correct and the service was direct could n't help solve the problem the lady tried to be helpful however no futher forward i asked simple question disatisfication nothing is 'perfect 10' , however aside from the 4 min wait ( not the advisor 's fault ) , his manner , competence , and empathy was a welcome change and difference to many other 'call centre ' enquiries i have endured/experienced . lady on phone was brilliant and sorted the issue with effect only issue have with xxx is last few months have had alot of problems n i been.chasing up instead of you trying help my contract ends june n im thinking about leaving cause of this plus alot advisors ive had didnt speak very good english and hard to understand problem resolved without discord she was polite and handled herself well and she took her time to find the most efficent option in dealing with my problem .and because of that i can carry on being a happy customer with xxx ! everything was resolved .advisor was pleasant and very helpful . have been a customer with xxx for quite a few years and i will continue to stay as a customer , any problems are always resolved in full each time . service was quick and efficient ( altho last time i called that was not the case ) very pleasant operator cos she sounded lovley and the island of fernandos is there for me to take her the adviser did all he could but i am still unhappy with the service i 'm getting from xxx as a loyal customer of 9 plus years i will be leaving as soon a my current contract ends on hold for over 5min 's , advisor answered my question quickly . the girl was friendly very nice !and most important was able 2 help me out there and then ! !i was with 02 for 10 years ! ! xxx is in a different league clear explanation , resolved satisfactorily , waited a long time for the call to be answered though ! person who i first talked to did not want to give her name .that is not professional in my opinion .dan was very very helpful and made me feel at ease ..xxx needs to make it easier to be able to be contacted to when customers need help .freeline and after all you have access to how bills have been payed , .?..and finally i hate talking to automated machines ..dan needs to explain the way he works to other colleauges which was helping me how i was wanting to be helped ..finally i do not know dan whatsoever but very pleased he was there and understanding to my dilemma.thankyouxxx and dan yes original query of approximately 10days ago was not answered or looked into as promised .still now waiting for another response . u asked me ! lol . good , prompt responses the 5 is because i have had so many bad experiences with xxx i now expect very little when i contact you , the 10 is because for once my problem was resolved and lastly the advisor was generally helpful bt openzone account option is a rip off ! you are not providing a decent service on deliveries to my house you are totally inflexible when i 'm trying to buy a product from you and you clearly do n't value my custom my query was dealt with properly , but , the xxx computer systems glitch meant that my price plan could not changed whilst i was on the phone for 26 minutes . good outcome 2 she did help but wasnt very polite i called to let you know my phone is n't working properly and that it has been sent back 3 time 's to be sorted and come 's back the same .i had to buy another phone to use but unfort i lost it last wk so i 'm back to this 1 .if this problem is not resolved i will leave and join orange . the worker was very helpful never answered my problems or tried to help me in any way then cut me with no warning as it was 8 pm uery good problem still not rectified . good level of service overall with knowledgeable adviser .: ) no extremely pleasant and helpful advisor all 3 advisors help me each time i rang i feel the advisor went out of his way to help me and gave excellent customer service . because your adviser put the phone down on me before my enquiry was dealt with .i am now considering taking my biusness else where . i found the advisor very helpful and nothing was too much for her .i am a manager in a call centre and i 'd be happy to have her on my team any day ! ! xxx is a pile of **** . she did great , fast , clear and nice x very clear instructions the advisor quickly and efficiently sorted my problem and told me how to go forward with it .the lower than 10 for he first answer was that it took along time for xxx to answer the phone . 2 it was poor service ...again changed upgrade procedure now have to wait another 3 months to upgrade .departments closed but putting through to lost phones dept .rediculous gud yes . staff very friendly and helpful .i have a major problem with my phone and no one is listening to my requirements . could n't understand the lady l spoke 2 & l did n't think she was very confident in her answers empathetic way of the advisor , processed easily , nothing difficult about it .quick and easy my content block and international calls were barred arbitrarily as well as a bill for double normal amount .was told by phone centre they cant help , as it was after 8pm and i had to go online .went online and completed form to remove block , website then failed and apologized as unable to process .then tried to review bills online - also not available .called next day as i wanted to register complaint .spent 30mins with somebody who insisted content block had not previously been removed - i have the sms confirming this was done in 2010 .i told him the stated request i called was to register ( cont ) i felt that very happy with what i asked for and they got on with it i have been with xxx phone for about 17 years .have had many problems with bills .i have 3 nos on my acc and when i have problem with a phone there is never any help !i have to beg !i spend i lot of money every month with xxx phone so when a problem does arise i would expect more .the best service i have had has been in xxx shop .thank you . 10 i thought it was a good service but was a long time getting through 4 its waz dun quickly very satisfied with xxx i was with orange over 2 years and all got was problems .with xxx you sort any issues . your rep was at times difficult to understand .his speech was not clear .otherwise all ok . friendly and understanding my issue .and solved it very quickly with ease happy with service . i couldnt do the change on line ,didnt know how .extremly helpful . it wasnt resolved polite , he could understand me i could understand him , quick result recd v gd , i was very destraught and called an advisor if my number could be changed .this was today at round 12 00 .the lady on the phone could not care less , she was rude , condescending and upsetting .someone has used my number unlawfully and placed it on the internet .i was enquring about the possibilty of a number change without replacing the sim .i was terribly upset after the talking to your advisor .thank you . no network when i was on call .its not the first time .no help from xxx out of hours .i see from the internet that this is a common occurance in my postcode area . quick service because usually , i can top up and have my blackberry services sorted out with no trouble .but this time , i am unable to top up and do n't know why .when i called customer services , i wanted to sort it out , but i got no help whatsoever . great service you have blocked my debit card . no service after 20.00 the call was very late at night and the adviser was very calm and kind in the circumstances .the problem was resolved very fast . never had any problems issue resolved immediately .more helpful than person i called last time with same issue who said he could not do it as needed company authorisation . no because i paid for credit and havnt recieved any dont know because i still repeat still ca n't top up and have not been given a logical explanation but most certainly would appreciated one ! ! ! ! i phoned on friday asked about upgrades got told i could on the 22nd but the plan would get adjusted and i could do this in store or online and to do it over the phone would be march .i called to see if i could go into today as we are taking our daughter to hospital tomorrow and the agent said i had to wait until 2nd of april , i am disgusted with these contridictions and intend on moving service provider if it is n't rectified .the handsets we have ( as my wife also has a contract with you ) are rubbish and we really need to upgrade .s.attewell great response because they always give me call backs so i am not wasting my calling credit and xxx is amazing x the first question was n't a reflection on the customer advisor , he was excellent , more issues i 've had with xxx before i think it is quite self explanatory .new card new phone no need .doi need to say more ! couldnt understand advisor, not helpful , didnot listen , did not check my acc to see if therr was anything she could do for me !have been customer for 10yrs + ! ! ! !other number due upgrade will cancel and mine will follow could n't hear him very well .apart from that the service was very good .thank you . my recent call was in relation to my vodfone mobile , number 07825308429 , i did not give perfect ratings as i have not yet received notification that my phone and sim have been barred , also i have not yet received confirmation that a new sim has been sent .the customer service agent was helpful and did give verbal confirmation of these issues but through no fault of his own , he wasnt able to tell me if my stolen phone had been used since saturday .i appreciate this is down to european barriers , but it would have been nice to have someone chase up and find out for me rather than being told to call back in 4-5 days .im trying to fill out a travel insurance claim and need to know the cost if any of calls made before i was able to bar the phone .regards matt recently lost another vphone -got it all sorted easily and quickly call me to discuss stop * these ratings are for you service which i am happy with .the only thing i am not happy with is this blackberry torch which has gone faulty for the 4th time ! very disappointed with xxxphone .two phones on contract and both with faults . lack of knowledge and commitments given and not met ! still waiting for settings text for gprs due soon i only rang up to put bbm on my sons phone very helpfulthere is no comparison to orange good customer service today , thanks i wanted to know when i could end my contract but he would not put me through to the team to upgrade etc as my contract is not ending until june .i understand this bit can upgrade from march so do n't want to upgrade if i ca n't have a deal matched tat i have seen .have been with xxx 14 yrs and never not paid etc . thought i wud at least be shown something fr loyalty but was advised i need to contact 50 days before contract is ending .gentleman was very nice though . yes .i could n't get my phone working .i was told why and when and how it would be sorted - which it was .plus an apology .very impressive like i said very happy with the lady i spoke too she was very helpful and gave me peace of mind xxx is the best very pleasant person very helpful and very satisfactory conclusion to my question the advisor was helpful , courteous and knowledgable .he dealt with my query/request quickly and efficiently . quick service .and very polite and helpful very helpful service sorted any queries promptly the xxx phone advisor was very polite , helpful and keen to get my problem resolved .which it was with one more phone call to my bank .many thanks ! no help at all ,not notified of information and considering terminating both contracts i have your adviser was helpfull and straight to the point xxx misled me with my recent upgrade 2 believe i had unlimited internet which turned out not 2 b the case . v good customer serv n v pleasant advisor n understood everthin she said .that counts 4 alot best service resolved the issue in one short call because xxx and the advisers have been very helpful and great a solving my issues at time of call and all the people in the scottish call centre are such lovely and helpful people always helpful i was calling about the cost of the price plan .the man answered my questions very well , i was n't overly happy with the answers but he told me what i need to know and explained clearly . 10 well i thought all the services were very good and the man i spoke to was very polite but the only thing i waited a few minutes but overall the service was amazing . new nokia c1-02 poorer sound quality than 1208 !plus headset does not work .3 weeks of calls to 191 & a shop visit & phone swap have not solved issue .told to return to shop .very fed up .my xxxphone home broadband does n't work as advertised either . took 5 phone calls to sort this out very helpful happy overall with the service because what i wanted was more than sorted and was helped with courtesy .thank u the person was very helpful and told me the rigth information i needed did not resolve issue because i was in a good mood lol that 's 4 questions you have asked . . overall , easy issue handled efficiently i found the man very helpful and bein with xxx for years an never had any problems :-) i got passed around from person to person and was even giving cheek to and hung up on and i am changing to 02 answered my question very quickly and efficiently xx polite and helpful customer services !issue resolved immediately call me cos my phone isnt texting properly service is appalling .keep being told different things and your policy is moronic and illogical .ring me at 1oclock if you want more info i gave 0 for my first question as the overall service i have had is pathetic and i would not recommend xxx to anyone as for the advisor i got the other day he was good the girl i spoke to was friendly spoke clearly and had good knowledge of products .answered my questions in full .this was a 2nd call confirming information i required the day before and i was given incorrect information .she gave me the correct info nd reassured me .pls pass on to her manager . look at my account and see what a mess it is .that 's how xxx treat it 's long standing customers .very poor when the customer wants assistance query answered .problem solved .extra charge to be refunded .reasons for costs between new and old contract explained clearly and patiently .overall very satisfied quickly answered and compromise found but not 100 % what i wanted because after emailing and calling several times no one has addressed my issues and i have asked for a customs service manager to contact me and have not received a call therefore i intend to cancel mine and my staffs contracts with xxxphone as your customer care is unexceptable and obviously my custom is no longer wanted .by your company i intend to lodge a complaint with oftel due to your lack of customer care advisor was patient , helpful and polite excellent service , knowledgeable , polite , helpful , seemed to care about the problem and represented xxx well . : ) my question was answered and good advice given the lady was very polite did n't really resolve what i phone for the guy i spoke to was very good but could not do anything about the problem quick effective advice very helpful & attended to my specific needs your staff seem under equipped to deal with the real issues and offer complete customer satisfaction it was a bit time consuming but all the issues i had were resolved pleased with the service , the advice and efficient manner it was dealt with . no... good promt service and issue dealt with happy with handling of my call and directed to the appropriate place to deal with my request the staff are abusive and do n't want to resolve any problems a never thought customer service would actually shout at you down a phone and when my contract ends a will never return to xxx again and a will tell everyone a know not to ever go near a xxxphone shop ever again . 1 , good network2 , had bill sent out3 , answered what i wanted , but did not add anything . jus satisfaction excellent customer service the reasons i have given is because the caller i spoke to solved my problem customer service is very good.butprice plan is too expensive . i am not happy that you do not cap calls to stay within your price plan and you offer no help to resolve this issue very helpful and resolved my problem the man who spoke to me was nice and sorted out the problem thay helped me understand my bill thank you 10 good advice at last . . a person , when i called at 850 an i was told someone would call back at 9.00 ... i am still waiting c it was all good when it came to service and conclusion fast answer and helpful because the person i spoke with this morning was realy patient with me and helped me my questions were answered and an explanation was given . very helpful because i got given completely false information and was held on the line for 30 mins while it was sorted out ! ! it was n't sorted out and i now have to go out of my way and visit a xxx store !i think it is disguising service ! !i am not a very happy customer at all i called because i cannot make outgoing calls , and my problem still was n't resolved .they told me i need to visit a xxx shop but i ca n't for .adequate says now do am without a phone .this is n't good enough especially as i 'm due to upgrade any day now , may move i a different provider ! i got sorted out what was wrong with my phone happy with xxx and customer service .phone has various problems and unable to resolve she was excetionally helpful could n't tell me if there was a walk away date on my contract . women on phone was good could understand her too i had nothing but trouble with handset and yous and as for your mistake ithink u could do more all of my queries were answered affectively and efficiently in consistent information to previous calls and i had to chase for a reply to a previous call got a good polite service , but the reception in my house is n't that good so only a 2 on recommendations not good never go with xxxphone i have had a few problems , which now have been resolved .when i took my new contract out and only got 3 months unlimited usage i was worried once that finishes .hopefully the advice i have been given will cover my internet usage after this time . because the lady was friendly and efficient service operater very nice cheerfull and friendly advisor was good .i 'm payin too much monthly , n my phone is not workin properly ! ! problem was resolved without any hassle and was done quickly . adviser very efficient every time i phone i always get an accurate response . i called to get settings to get multimedia messages and was told a text had been sent to my phone with the settings .2 hours later ,i 've still not received the settings resolved problem with first suggestion 0 good communication i do n't find vidafone helpful as i always have a problem with my phones and the problems never get sorted very polite and helpful i was happy with the seveise i got good help service was excellent , however as a business user it was disappointing to have to wait till 0900 to get the matter resolved . advisor was efficient & polite .as wud b xpected he checked that i was who i said i was & carried out number of checks 2 make sure there was no fraudulent activity on my a/c .i felt reassured . only one choice of phone given and nothing is perfect customer friendly and quick when the system allowed her to be and final sms confirmation of request 4 my records . agent was efficient , agent could n't solve my problem , the issue was not one i took couple of attempts to resolve prob but last person was good and looked deeper into prob and sorted it for me .was un happy to find that the phone that had caused all problems and extra costs was in fact still insured as my insurance was not canceled as requested in october so now having to have old phone repaired .after originally been told by xxx that it was not insured and not worth repairing . i have no real solution to my problem . i have done good service they were really good ! i have been with vodefone 4 many year .swhen anything has gone wrong with my phone and i need help they sort it out prompley in no time .tenout of ten . been with voderfone for many years happy with them really satisfied with the advisors help he was very polite and informative , he told me of all the options and was very helpful ive been with you 4 the last 10 yrs and never had a problem until i went on contract .ive had nothing but grief with it . i wanted to retrieve my deleted text messages from my partner which are so easy to do on iphone by accident .whole lot gone over a year 's worth .i am having counselling with my partner and these messages are invaluable to help us move forwards . cause the person i spoke to was very polite and very helpful it appears to have resolved the problem with my phone although and the girl i spoke to was polite and very helpful . no i received to information i needed efficiently . i found the service very helpful and understanding of the problem and sort the problem could be quicker but at least the problem is getting solved so thank you the fact that i 'm always having issues with my bills and no one listens it 's been going on for nearly a year now and i was stupid enough to upgrade and now it 's likely to carry on for another year poor service and told lies by other members of staff , will not be maintaining a contract with xxx after contract runs out . call was handled very well ,but if the store sales assistant had set up my account correctly following my upgrade i would n't have needed to waste my time calling . i had to cal the help line twice the first time was given a list of inststructions which didnt work but 2nd time she sorted it straight away . hassle free , and quick service . fast efficient and friendly overall good but not perfect the chap was very helpful .not a 10 as it always is a bit of a fiddle to get to the right person .many thanks though . becouse of the help and ur service thank u . good service never got the call back i was promised the adviser was most helpful & iv always been with xxx since having phone only problem i get mixed up with new top up system. i found it easier before . my call was answered quickly and dealt with efficiently the reason for my ratings is because i got an outcome for my call , and the advisor was very helpful she was very helpful and helped with afew enquiries i having problems with both mobile & sure signal box .i was requested by tech dept to unplug , this cut off the call & they never tried to ring back . hope thistles sense yes you ca n't put a bar on my daughters hand set and her bill is always horendous because ov this so when our contract is up with xxxphne we shall be takin our custom else where excellent service good service no called this morning to check that all problems due to mistakes made by previous advisors had been rectified .kevin checked my details and reassured me that they had .he was helpful and courteous .i now hope no more errors will occur . no i did n't get what i wanted as a customer who pays alot of money each month overall a good experience . i love the simple menu system and a was able to speak to a real person really quickly !the person i spoke to was very polite and efficient and answered all my questions fully the operator was very helpful but the charges are too high because which ever staff talk to thay are always polite ,thay always make sure i 'm .happy with their service which i always am i have taken the day off work to receive my i phone replacement for the 2 nd time to be told that my phone has been sent to the wrong depot and to rearrange ... this means having to try and work without any means of reliable phone contact and to organise another day at home / off work to receive the phone .i am hugely frustrated by this , and as i am self employed time is money ! ! i rang about a problem and the young man that dealt with it was polite and very helpful , and as long as i can now log on to my account , then the problem will have been fixed . it is to much of a hassle when you forget your password or trying to re regester rang 5 times to get sense on what i wanted .still not convinced its going to work properly or on time because the people who was on the phone helping me were polite and friendly and very helpful not happy with xxx ! it took speaking with 4 people before i found one with a suggestion to actually resolve the problem . original issue - inability to access a bill remains outstanding good explanation on my questions . operatives were both polite and well informed however i was unable to complete the action i wished over the phone .typically good customer service as i have came to expect .professional , courteous and efficient . i phoned to check roaming prices for my holiday .was given plenty of options to help me .excellent service . very helpful lady but your system was not working so i have to call again . the service was really good . 10 cos i paid for month of i.ternet n its still not working i 've always been satisfied with the service xxx provides .that 's why l continue to keep them as my service provider . problen was solved , adviser was polite and patient . i forgot to mention , i was also told to track my orders which i have tried several times and ?wrong parcel numbers is its not excepting the numbers .alsoi was told i would be texted with a time slot for delivery ? ? ? as a long time customer i never get offer and deals like a new customer would .i feel you should take more pride in ur customers and for that reason i will not be re newing my contract with yourselfs ..... agent was polite , but unable to do what i wanted on the phone , so i was directed to a section of the website ( i was unable to find it initially ) . the operator was very knowledgeable and sorted out my queries very efficiently .nice to deal with a polite , friendly and efficient operator she was excellent . enough questions now ! the operator was very helpful and polite and understand what i wanted . happy customer very please with the service provided advisor was quick to resolve problem and understood what my arguments on the matter was , which shows in my ratings :-) 9 i rang to query why my bill has gone from 15 to 53 pound i was informed that i had made 28 call on the 8th of feb .... i explained that this must have happened in error with my phone as i had not attempted to call this number at any time on this date .....the number is only available office hours as it is my local dfs store furthermore at this time my father was in hospital being put on life support ! if you check my account it will evidence that i do not use my phone in this way if anything i do not use all my allocated allowance on a monthly basis as a long standing customer of xxx i would of expected a better service than what was received due to=this i intend to terminate my contract with yourself .thank you . because it was a polite + helpful man i spoke to today the xxx ppl r very helpfull polite and i will b stayin a customer of urs the adviser that i spoke to dealt with my call very efficiently and was extremely polite .makes a nice change from the usual call centres i have to speak to and she is a credit to your company . got the upgrade i wanted quickly and easily . the lady i spoke to was very polite and helpful .she dealt with my query quickly and efficiently and text me to confirm what she had done .excellent ! the reason for my call has not been fully addressed , i 've just been informed of how to get round it .it 's very unfortunate how this information is not made available at the time of purchasing the contract as this has duly led to a denial of this particular service . it took 2calls i have requested an itemised phone bill 2 times now and have n't received so have no idea how much my bill is due or when as my date is always different also i requested to receive a txt when my minutes for calls had run out and have also never received . nice lady just did n't get the exact answers but she did as much as she could to help just satisfied n xplaind clearly 10 out of 10 for the adviser , very helpful .need her to phone me back :b my reasons are because i ordered a new fone since i lost mine .went to change the mailing address for an address on the mainland .was to arrive no sunday in invernes but it never arrived .got sent to uist on friday .now i missed a days work and got to send the fone on i have 2 phones on a high value accounnttt , this one is broken... i need a quick fix .... i do n't expect to caalll 3 times and end up in an indian call centreww good customer service this is the second problem that i have had with my motorola defy with regards to crackling during outgoing and incoming calls .but since cracking my screen i now have to pay to get my phone fixed .this has been the second time in a year that this has happened the process of replacing a lost phone was easy and your staff incredibly helpful terrible service ! ! very happy with the service and the network itself i was delt with very well all i need now is the update as promised excellent service three messages not four taking up more of my time .costs of calls is mainly the answer to your question . 10 my issue still has not been dealt with 5 weeks from first contacting xxx i was n't given enough information when i was sold my phone/tariff .the advisor contradicted himself and the break down of my monthly bill is not straightforward .plus i will probably be charged for making through call to xxx ! my problem has been going on for three weeks with no end .......your operator was not helpful ...n i asked about buying t in the park tickets with xxx vip and was given the wrong number to phone whit was a premium rate number i was told everything i need to know about the new contract and explained what was involved good customer service from l change to xxx phone l have had nothing but bother wish now l never did change . quick pick up of call.polite friendly response .answered question quickly . i rang overa week ago to sort out my bill still nothing sorted i was very concerned that the operator told me to call back if it was n't fixed - a week wednesday , which would have been eight days ! ! - although i was pleased that it was sorted the same day ! lady very focused helpful polite overall very good service the help was very good no how quick you were at promising me the phone for tomorrow very polite and a deal cos i was existing customer thank you generally good but network coverage is not the beat in my area .also have had one or two issues in the paat the situation was never resolved i still have to explain to my family why they were taken off my friends and family the laddie i spoke to was very with me and helped me no end . good manners , helpful staff very helpfull staff .your texts + calls asking for feedback obviously have a higher priority than the text to solve my problem - which hasnt arrived yet i 'm paying for the use of a phone that yet again is not performing ! ! ! ! ! ! ! ! ! ! ! ! ! !i pay a lot of money and not getting what was promised to me ! ! !@ ! @i am extremely unhappy and nobody is helping me ! ! ! ! ! ! ! ! ! ! ! ! ! every month i hav 2 ring & corect yr mistakes satisfactory outcome from someone with sense .anoyed i was charged for 1 and 2 second 'calls ' nothing ever gets delt with . the woman i spoke to was very arrogant when i asked if i could change my payment date from this thursday to next thursday . that 's 4 questions ! excellent service i have always been dealt with straight away and spoken to in the correct way , if i have any negatives it would b if ive spoken to anyone who isnt english they dont seem to make it clear so we can undestand wat were both saying i do hope u take this in the nice way it was intended the man i spoke 2 ( rick ) was very eloquent and helpful .it makes a pleasant change 2 speak 2 someone who speaks clearly ! my query was easy to resolve and the operator was very polite and helpful no - you have taken enough of my time already unless you want to pay for it overall the adviser was pleasant efficient helpful and left me feeling everything was sorted without any hassle easy 2 under stand quick and thorough job done no fuss very poor service by person who sold services and massive overcharging .i have chased twice and got nowhere .planning to move to orange your adviser was very helpful and helped sort out an early upgrade which will help me and your company out very much . my call got cut off before finishing but the advisor was very helpful and polite during the call i was very satisfied with the service i received .although i wish my bill was slightly lower as i did n't realised i exceeded my free international minutes .: ) inconsistent answers i had a disappointing experience .your support person was helpful and intelligent .however my problem emerged as the wrong dongle sold to me when i bought it recently .and this could not be fixed over the phone .i have to sort this out myself by going back to a vosaphone shop . yes i am very happy with your service , another call very helpful and got done what i needed , , ,rgds no because you said you had 3 questions for me and this makes 4 by my counting are we both counting the same way ? the rep was very helpfull and very polite and he sorted my problem out very quikly and im very happy with the service in store wanted you to sort out problems out was told internet was blocked in january but not blocked untill today surrprised to receive 62 pound bil in february overpid by over 200 pounds over contract price plan want to talk not b referred 2 a web site helpful to a point because i have been with your company since 1986 and you have always been good to me staff not helpfull good service was very pleasant phone call got my phone problem sorted out straight away she was polite & dealt & resolved the situation good service completely disatisfied with my phone and adviser unhelpful , kept waiting too long to speak to tech person , hung up , i run a business with an unsatisfactory phone my calls are usually answered quickly , and the operaters are always helpfull and polite . although rebecca was friendly , the solution she gave me does n't work .there is no java script app that is downloadable from play now . v getting through to the right person who was excellent was the reason for the ten marks .but this was done on the third call of the day .the other calls took at least 25 mins .and i got cut off twice .but the end result was good .regards roger very efficient and pleasant operator because the lady i spoke to was extremely nice and very helpful having problems getting on to my account on line cuz i woz stuck n they helpd my query was answered quickly and professionally . call answered promptly .the issue was quickly understood .disputed charges were immediately reversed and an apology given .that 's all that i could wish for . he was very helpful and able to sort my querry instantly i was helped with my query to my satisfaction a little confusing thats me !result good extremely por customer seruice called 3 times and been told 3 different answers to the same questions person who dealt with my complaint was very understanding with someone of advanced age 77 always prompt attention a pleasure to deal with i have never been put on hold great service though i had been signed up for a product without my knowledge , and a 2 year contract when i 'd asked for 1 year . just that advisor pleasant and helpful thanks very good and thank you found advisor business like .quick and knowledgable just like it should be direct and helpful excellent cust service i was disconnected so my problem was not resolved .i would have appreciated a call back from the advisor who has my number on the screen rather than having to call back and explain everything all over again . will let you know when i have my configuration message come through had 75 pound worth of calls which i 've need had before the lady on the phone was polite efficient and solved my issue straight away the person who took my call was friendly and very helpful . good service very helpful because i 've been waiting since third of feb for a manager to call me when i was promised it would be within 48 hours over a dispute with my blackberry the casing the charger plugs into came out and ur maintainance department says its physical damage this has now been goin on for six weeks and i have been without my phone for that period i expected more from xxx after ten years of being with you the xxx advisor was very helpful indeed she was a credit to xxx my problems where dealt with quickly and adequately . in adition to our messages re customer care on fault report.thornhill moor relay in our area ex38 8lq.it has worked for approx 3hr now down again.good repair ? ? got what i asked for with no hassle . sneaky changing of upgrade dates .will cancel all 3 of my contracts .you 've dropped a clanger ! i was happy with the lady i spoke to but i want a exchange on my mobile and they did not have stock please phone me when you have stock on the mobile with xxx for 10yrs n no major problem happy with service overall very patient and understanding took his time to make sure i undersood made me feel at ease im very satisfied thank you efficient service from the customer service rep. already explained with the marks am still waiting on settings for my phone asked over 2hrs i rang to speak to someone about a pat code and the termination of my contract and the attitide of the customer services rep that spoke to me was appauling !at the beginning of the conversation i asked the rep if it would be possible for him to repeat the information he had given me to my assistant and he told me he 'could not be bothered to repeat himself ' just wasnt happy the assistant was really helpful and polite . good level of service , disappointed in having to wait up to 24 hours for a sim to activate , far too long ! ! no cause asked me very friendly adviser the lady was very helpful throughout the call , plus explained things very well , but one of the best thing was she was english witch help , im not racest but it bad when you have to repeat your self 2or3 times 9 highly satisfied and very polite and helpful asked for help and i was pleased with the outcome .xery helpful lady .thank you . polite,knowledgeable and helpful went the extra mile i have been advised that i agreed to a 24 month contract when in fact it was an 18 month contract .i will be cancelling my account good service , network connection is getting poorer and poorer .it must be fixed . no xxx has passed on our business account to business phones direct who are completely useless , which will eventually lead to me leaving xxx for another provider excellent service , all issues resloved ! the guy helping out was brillant done all he could its not the phone its the app plus he did resolve the problem but through his own personal experience happy with service . high level of satisfaction she couldnt tell me how to change message pin , only that she thinks its possible and was vague in approach , not confident and reassuring . i 'm disabled rely on my mobile to keep in touch with partner who works away and also so i can work , i 'm unable to get to a store no help offered , absolutely stupid the staff were so helpful and frendly and very patient . really good service and advice misleading call centre staff not doing their jobs correctly and incompetent the lady i spoke to was well informed and polite and even though could n't help me on this occasion referred me to the right contact . dealt with my situation very well , very helpful adviser ( chris ) and was understanding , he understood my situation , offered alternatives and compensated for my loss of network . unsatisfied customer 1 . lack of understanding 2. lack of loyalty shown by xxx 3. lack of consideration4 .lack of faith and trust in xxx to treat me as a valued customer question was handled directly without delaty and difficulties the staff where polite helpful and patient however the problem still persists due to a mast fault and we have 2 phones out of action all good she was as helpfull as she could be over the phone but i need to go to the shop where i purchased the phone . good service query was dealt with efficiently and to my complete satisfaction . the girl was happy seem 2 go out of her way 2 help ans seem 2 enjoy her job been with xxx 4 years , have never had any problems with them , if i had , i would have changed supplier . your over all service is good but was great the xxx high street stores are awfull impossible to fone bad for a commission company .you no longer cutting edge i only stay because of coverage did n't renew contract because pushy money grabbing attitude of sales staff advisor was very helpful but could n't sort out the billing related isdue .awaiting call from manager to duscuss incorrect information regarding upgrade dates .spoke to two different staff and both different answers .from being told on 9th feb that i can upgrade on 24th feb.now told can only do this in store .....went in store , they ca n't upgrade til april .so have taken pac code and i shall take my business elsewhere .my current handset not reliable enough for my business and need to upgrade asap need to be said yes .sometimes l get wrong advice .whenl need help about my phone from customer service . sorted out problem .very polite and helpful .thankyou : ) the reason why i phoned and the need for a answer was both provided .i had the situation resolved and one is happy the service i received . i asked for my phone to be unlocked - called in 2 weeks later and not unlocked .request had been cancelled without telling me , because you had incorrectly keyed in imei number .not impressed .lady i spoke to was lovely though quickly resolved problem , polite & knowledgeable .good phone manner changing to i phone keeping my number going on xxxphone contract always deal with great people , just struggle with signal in some places and have to use orange payg sim no fault of the adviser , but very disappointed in xxx service , i am still waiting for a phone that was supposed to be delivered next day a week later . all done to my satisfaction rude , and put the phone down deliberately on me .great customer service for a customer who as been with xxx a long time .how sad it is . because the gentleman on the support team was very fast and helpful and polite ! : ) the member of staff did n't really know what they were talking about .i usually find xxx staff to be very helpful and knowledgeable and it 's frustrating when someone ca n't answer your query and then says someone will be in touch in the next 10 days with an answer .i 'm currently looking to get an additional contract with a similar spend to this number but am now questioning if i should proceed with xxx . 10 this is because use do not have a notification service to let you know if ur reaching ur bill limt good service today great customer care always willing to assist because my query has not been resolved yet .i have to wait 24hrs for text. . line was quite bad so i couldnt hear advisor well & his accent made it hard to understand .same old story ! overall ok in work very busy so no as i said not xxxphones fault .i am having blocked calls and you cannot trace them 4 me . do n't like how she spoke to me alaa khalil ( customer support ) gave the best customer service i have ever received no my recent experience has left me extremely disappointed in the service given , the recent call handler i spoke to today , was very helpful but my previous experience has put me off recommending xxx v disappointed to be let down on delivery .seems to happen every time with xxx .then took me 3 calls and 45 mins on the phone before i got to someone who would try to help .too much passing me to wrong dept and cutting me off .then michael could not really change anything but did kindly agree to compensate me for being messed around .am v fed up with this saga every time i upgrade one of my family 's 4 contracts .will prob go to another network next time .sorry . your guy was real helpful . was really pleased with customer service .was easy to understand .told me what i wanted to know straight away i went into xxx two months ago to change account ownership , and have discovered that it was never done .i believe banking details have changed , but not the name of the account .so i ca n't access my own account , and it will be difficult to get the old owner ( altho still listed as owner ) to a xxx store w me to sort it out .and who knows where the paperwork is from two months ago .if ssn employee does n't know how to do a job they should n't do it . the lad on the phone was very helpful - a credit to xxx and how nice it was not to go through to a call centre in asia .the reason for a lower recommendation score is down to past experiences of very poor xxx customer service .hopefully this is something you are trying to remedy and may one day sway me to return as i will be leaving soon due my experiences with you over the course of the last 2 years .i have asked my account manager to find out what you are willing to offer for me to stay ,as previous offers have been insulting , but have not heard back so it 's arrivederci i 'm afraid i was very satisfied with the service , my problem sorted out very well and the lady i spoke to was very helpful and polite . i have always been with xxx and i have never had any problem if i did it is always dealt with very quickly im very happy with xxx and i will never change faultless and polite service quick efficient helpful service it was a good call and i welcome the help cause its good maners and respect and polite i call to get help for the problem of my internet account .but the problem has not been solved .so i gave 0 for the first two question .but the person i talked was quite nice i gave8 excellent service excellent service i called with a request for sings to bee changed , the advisor immediately new what i was talking about and supported the problem in next to no time because im not happy with my network .they always charge me with hidden charge that i expect same amount my monthly plan .i always pay exactly what they charge me in a month and when the bills comes it always goes up .which is make me upsit .three time that i request bout micro simcard but until now i never received . very helpfull your advisor today was very good .i have in the past had very poor service from your operators , being given wrong and misleading information .today it was much improved .thank you . very poor service 9 the lady i spoke to was really helpful i was ringing on behalf of new customer who lives in warden controlled flat and i no just a bit more than she does about phones and cant ring 191 without credit good and helpful service i was once a happy xxx customer but things have changed .when i phone up for advise on a certain matter i am given different answers each time i talk to someone new .i have just renewed my contracts but may cancel them this week .why is it everytime i phone to complain i dont receive one of these surveys ? service was very good . not happy with the upgrade deals and there was appreciation shown to my loyalty as your customer assistant was so helpful tha customer advisor was excellent thats why i had to call 3 times ; the first person cd not help at all and provided wrong info .the second person said she was going to send a text with the info required and did not .the third person was helpful and sent info and knew pretty much what he was doing except cd not answer a few detailed questions . answered query in timely polite manner i have been with xxx for the past 14 years and every time i call u people i get full cooperation .and think ur service to me is good i have rekamened u fully to other people no because i trust xxx i want change xxx well the advisor left me on hold for 9 minutes without letting me know what she was doing the query was dealt with quickly and efficiently so i could n't ask for more !my compliments to your team been comparing notes with peers who were once xxx4n customers & noticed they hav much better deals with different networks now .been ur customer for over 7years now but for the last 2yrs been encouraged to leave for better options . . been recently behind with payments as i m a full time student now & struggling financially .wen i spoke to ur agent about the possibilities of down grading for a while , he relayed the facts but in n unprofessional manner i .e the tone of his voice made me feel like ` ye no wonder my peers from uni ran away ` cannot wait for my contract to end ! my fone no longer serves its purpose due to xxx i phoned on behalf of my dad who is with u also yet again very helpful &polite got sorted out quickly will recommend you to anyone thank you having problems for 5 days not had proper actions explained to me makes me think of changing networks frustrated because the service wasnt nice n i spoke t 2 diff ppl and they told me diff things and didnt get a result in th end helpful and sorted my problem total frustration and dissatisfaction , interesting to see if someone responds . the service was polite ,quick ,very helpfull and could understand everything very good hence no faults because they r just money grabbing gets and tell my friends it would work out cheaper buying a phone with a new provider ur not helpfull i 'm thinkin of goin bk to 02 after many hours of fustration with an issue i found a really nice lady that took responsibility for my issue .and sorted it . good service call was to chase missing rewardz voucher so not great experience .adviser very friendly but long hold while she checked with manager all i wanted was to order through you a new phone and number i did not want to deal with any 3rd party and you failed .i was also kept waiting on two calls for more than 7 mins , you ask security ?twice .a very unhappy customer . see reply to q1 .i would appreciate a response to this . the advisor sorted out our problem very quickly and was very polite . a blunt no from you and no alternative offered ! all my questions were answered immediately and efficiently . the frustration intrying to get to the correct department , very polite helpful lady .you can speak to a real person .justlove xxx always gives me the best signal and the best customer service . i 'm not good with my english , but the advisor over the phone was very nice and solved the problem accurately .i 'm very impresses .thank you ! -well ,3 on the first one because xxx is a very complicated network to understand . aye problem seems fixed so cant say better than that !thank u good phone manners sorted my questions out with no problems explaned everything clearly .top job done thanks cos i was left on hold and was not dealt with for ages and so hung up the phone i 'm a very jolly person ? helpful english speaking support didnt get directly 2 collections dept the advisor was very helpful took 3 calls to resolve the issue .( turns out the first 2 calls gave me entirely the wrong advice ) . i thought it was very good service . very helpful in a stressful time . because i 've been told different things but 3 different people and been promised things they ca n't do ! happy with assistance and outcome my query was handled professionally and it was well explained well .can i have a freebie for completing this please ? friendly . . fast and efficient . . excellent service satisfied with service offered , and the way it is handled i find xxxphone advisers helpful and are polite !always asking if they could help in any way . i found the advisor i dealt with very helpful and informative .also extremely polite .i found the service itself very prompt .on the last 3 occasions i have called i found the customer service second to none and for this reason i would recommend xxx to anyone . great guy dealt with it quickly and very considerate . satisfied with service easy to deal polite and clear but still uneasy lots of trouble with xxx phone over past months ,to keep being told my bill was corect and then finding money that i had paid but not added 2 account ,i am suffering mental health problems ,things like this do n't help . your operative was polite , courteous and efficient .my ratings are reflected as such .unfortunately the only perfect 10 is the composer of this text.-) i thought the service was first class .thankyou prompt efficient response to queries raised very polite and understanding employee the service was really excellent and my problem was solved immediately .i was an orange customer for 15 years and have moved over to xxx since last month and find it excellent ! ! i ca n't wait to leave xxx the service is totally awful iv been with xxx for nearly 15 years due 2 service given , specially customer service no help obtained other than bog standard response .things added to my account which should not be there .will be cancelling all accounts soon the female operator that took ny call was superb .a true credit to the company . if i 'm signed up it the text preference service as no marketing texts are you breaking the law ?can i seek litigation ? refered to retail store for red box service a very friendly service delays in getting a response , contradictory information , failure to port my business number which left it dead for 24 hours excellent service . good care great service the menu options were not very easy to follow to get to the department i needed .the lady i spoke to was very helpful & dealt with my query as quickly & efficiantly as she could , however as the computer system went down i had to hold for a fair while . just very helpful lady that i spoke to . because i was very happy with your service while i was with u for broadband amd was also happy with the advisor i spoke to dealing with my cancellation .overall very impressed and thankyou . the lady who took my call was extremely helpful , polite and professional . good service she was extremely helpful . courteous and efficient customer advisor person was polite , friendly and handled my call efficiently . this is the second time i have tried to contact xxx with problems with my bill and the second time i have gone away with no resolve the woman i spoke to was extremely polite and helpful but the computer did stop working for a while and i was asked to call someone else very happy with your service generally the staff i have spoken to over last 2days have been outstandingly helpful .thats it . excellent service easy to understand and understood my query very helpful , listened to what i needed from a phone , very good thank you . i thought the advisor was helpful without going beyond his role & i was on hold for a long time whilst he found the package very good and helpfull .thank you my query was handled relatively quickly and efficiently easy 2 understand and good manners courteous and veey helpful and friendly very helpful , the girl explained everything and gave me a summary at end of call as to what she would do .very happy customer martin who took my call was very helpful and knowledgeable .he ensured that as a loyal customer i was rewarded . the service was fast and effective on going issue still not resolved after 1 month .zero progress made following 3 calls you are **** query i had was resolved very quickly by a poliete member of staff trying to sort out price plan since october 2011 .still not resolved .advisor helpful , but need to wait for resolution of problem . i am writing a letter of complaint to explain always room for improoment thought before the mobile was disconnected , perhaps a txt to advise etc...your advisor did mention 48hrs b4 mobile is back , far too long !but what if it was an emergency situation ? every month there is a problem with my bill , yet i am a light user of my phone and i never go over my allowance .it 's very tiresome having to go through the same routine with you every month .i wish you could stick to the price plan we agreed at the start of the contract but you never do , there 's always a hidden reason why you charge me more than i expect to pay .it 's very poor service and i have n't recommended xxx in a long while .the chap i spoke to today was great , but i expect i 'll still be calling you next month with the same pricing issue . pleased with the courtesy and advise given by operator vgood ,shame other companys are not as good all good poor response , could not provide answer to my question .kept on hold for quite some time to gain little info . no i think xxx is the best network and i would tell my mates to join up as well they 're an exact response to your questions ! ! sorted problem straight away and a very helpful pleasant gentleman pardon ? very helpful your company is not one i will that recomend to anyone .the 'agents'at the branch with whom i dealt werenot caring or helpful in fact i thinkdisinterested is moreaccurate.to-day my complaint was taken by your agent ' julie 'she was pleasant , attentive cheerful and competent , she knew what shewas doing .i wouldsay xxxphone is indeed fortunate tohave such a quality representative on your team.this request for my txt survey is typical of your arrogant viewon customer service .if you werereally interested inmy opinion you would call but no you ask the client totxt knowing that 7/10 would not bebothered . the person i spoke to was extremely helpful and corrected a problem that the previous advisor had made my query could not be resolved cos the computer was down . because most of my friends are with 02 and receive a much better package then myself for alot less money and i would not recommend xxx to anyone she was extremely helpful and sorted an issue i have had for months .3 of her colleagues in previous months had tried and failed to resolve this issue but still kept telling me it was done . the call sorted out 4 issues with my account in a very short time indeed .the guy on the other end of the phone guessed the level of service i needed and spat out answers like a machine gun .i have 4 phones with you and appreciate the level of service attained .thanks the info was clearly explained and with courtesy many thanks when i renewed/upgraded my contract xxx passport was not carried over after many years continuous use . as a business customer with 3 different numbers . i was completely dissatified with the answers from xxx for the breakdown of 3g in my area-i was told it could be down for up to 5 days totally unacceptable with no solutions offered or indication of when it would be working again - i will be looking to migrate my business acct shortly to another service provider asap-as xxx has not offered any answer or solution . good service friendly fast easy and direct to my problem no trying to sell any extra just sorted me out and it was done i should have been advised of my increased cost for having another mob nr .regards . always able to solve problems with a friendly attitude got passed from customer services 2 insurance several times n told the problem could not b sorted and they sorted it after an hr of being messed about ! the service was good , but i was slightly annoyed that the price plan i was already on , was outdated , and i was being billed more than expected .otherwise good service and resolve . high ratings for advice ,and efficiency because xxx care .and theyre the best and the biggest on the planet . the reason i rang has not been resolved none of my problems are ever resolved by xxx .i have never had the pleasure of reading my own itemised bills .i have no idea where my spending is going .your staff have hung up the phone on me various times .i get stressed out talking you and ca n't wait for my contract to end so i can join o2 .it 's been a bloody nightmare being with xxx and to put it bluntly , hate every part of having to speak to anyone in customer service . your system has been down for hrs and im sick of waiting and being wivout internet i have been a xxx customer for many years and have always been happy with the service very helpful and made a chore nice the advisor was very polite and helpful because my contract said my internet is unlimited but its not . look into my account and you 'll see for yourselves . it was all handled very well and quickly took me 3 calls to 191 and a wasted visit to shop in welwyn garden to fix a pin code problem girl so friendly and helpful the first question was a 9 because its a very good network , question 2 was a 7 because i was quite disappointed that i cannot put a block on my contract phone when i run out of texts and calls so it can stop me running up expensive bills and for question 3 was a 10 because the advisor was very helpful . spoke polite told me everything i needed initially had to order new battery myself - when this showed fault to be in phone assistant most helpful and dispatched replacement .courteous and efficient . the customer service is good , but xxx do n't pro actively do anything to improve the packages .they do n't look at individuals needs enough .getting information about your package is not good either . 1 the advisor was extremly helpful and fully understood my need . because this how i feel about xxx overall it was ok but i am not satisfied with what i 'm getting for my money why was given wrong information ! i gave 9 and 8 which i reckon are v good ratings and i explained why the first number was 6 ie confusion about tariff . helpfull and friendly-result not marvelous ! very good service , call was answered very quickly .polite and friendly customer service . i had the most terrible service from the man i spoke to .he was rude , lax , confrontational , unprofessional and because of him and his attitude i am now leaving xxx after many years .plain and simple it was his undoing of our relationship .i also feel there is no support to speak to someone on the phone after and was not offered an explanation or apology for his behaviour .the girl from the returns office was lovely but did n't help about the issue i had with the man i first spoke to .i really need to talk to someone about his behaviour as extremely unhappy .many thanks because it was a simple change of address query xxxphone charged me twice for a bill one month and therefore double the amount of money was taken out of my account .they failed to contact me regarding this , in fact i had to call xxxphone to notify them .when doing this they told me they had put the money into my xxxphone account and i had credit .they had then taken some money off for a bill which i was n't ready to pay yet .had i not known this i would have had no idea and would have not had the money back .the lady i spoke to was very rude and unhelpful .utterly disappointing . good general service my ratings were low because i found the agent quite off with me and negative .after having no signal for over a week i have had to phone you 4 times i am still unhappy wit only 20 credit as i use my phone 4 work .i am considering changing provider shortly the phone assistance was greatyour web site still is wrong you said 3 questions thats 4 she was nice and patient happy with the advice given and that the member of staff was helpful . a swift , efficient and friendly service .even where the individual was n't able to answer a query personally they were happy to ask a colleague . great service !x please sort out my multimedia sending and receiving then you can have a 10 very good service couldnt help me my phone has not worked properly since the day i made a big mistake by leaving o2 i am still awaiting a call from faults department from earlier today every one passes the buck shop says its apples fault and do n't want to help 191 says it will call me at my office because my phone keeps breaking up every time i use it my office no is 01418807770 you can call me on this no and hear for yourself .the whole thing is a complete farce your representative dealt with my call politely , quickly and efficiently .keep up the good work . could have had more info without prompting service provided was good . good service overall and quick but like i said before u should change ur iphone insurance prices as they are way over the top i had to go to my bank to get insurance which is much much cheaper surely ur thoughts should be cheap business is better than no business the lady was helpful and assisted me with my query - she seeked help and confirmed that the credit due which i had n't received from 16.1.10would be refunded within 7-10 days so fingers crossed this time we will receive the refund .should n't have had to chase for it really ! ! i finaly found some one who spoke my language and was able to tell the truth and sort my problem many thanis again i found them helpful because i keep getting behind with my payments truly terrible incompetent service over the period of at least 6 months that will lead to the termination of my contract with you after more than 11 years .i cannot even express the level of dissatisfaction as it is beyond my comprehension how xxx can function given the competence level customer service representives have . the lady that took my call was very nice and polite and answered my questions with answers that i fully understood even though i knew nothing about computers and dongle internet pay as u go connectiom at the start of my call .shewas most helpfull and am very impressed . passed from pillow to post , still have n't been dealt with accordingly . very unhelpful & wrong advice given unable to answer my query , unable to explain monthly tariff charge , didnt seek help or use computer for reference because not always had good service from xxxphone and after contract ends will be leaving you and would not recommend to family and friends either advisor would n't listen to me and yet again told me i had to wait .this problem has been going on for nearly a year and not being able to view my bill and see what my money is going on especially when it is always more than what my bill should be is just despicable ! ! ! not a happy customer . i liked the setvice but did n't provide me with what i need the person i spoke to was very helpful and polite and txt me back when i was cut off . just have to see if it does fix my phone !customer service was good and very helpful ! issues with my phone from day one and after 16 months i eventually resolved a fault with your default settings on the phone .do n't care if a samsung fault , i have a contact with you and you should have fixed !and just had a bill from you double what it should be because you introduced minimum one minute charging .daughter has used under 300 mins in total but i 'm incurring costs because the way you charge .you are making a fortune from this !not a happy customer . having used a variety of mobile phone providers i have always found xxx operatives helpful , knowledgable and patient when dealing with a variety of queries or problems that i have posed .this morning was no exception .the lady i dealt with was eloquent and knowledgable and dealt with my enquiry speedily and efficiently .i received an excellent customer service ! i was told in a xxx shop that my handsett was due to be renewed last week .i could not get onto my acct which i was told is an on going problem and also the date of renewal has changed to mar 4 .he could not tell me why your customer service staff are poorly trained , misinformed and obstructive full satisfaction and request completed with full professionalism over all xxx are a good service and try and help the best they can cus thats wat they r the advisor was very friendly .she put me at ease and she gave me enough time to explain what i need to know .she also solved the issue for me and made things clearer .in addition , she speaks in an understandable accent . extremely poor signal and no one was able to answer my query about when the mast will be resolved after spending my whole 1 hour lunch break on the phone . y have i had to pay to answer ur questions ? no **** off i have had nothing but problems the person that dealt with my problem was very helpful and after lots of other people trying in the past i now feel it maybe finally be sorted he was able to resolve all of my issues efficiently got the information i needed but too much automated answering before i got to the call staff the asstant was very polite and helpful and advised us to go to the shop and my prob was resolved because i jux had a msg that i am now using iou credit and i cant even use it to make call i was put on hold for about 10minutes so the girl could sort it out only to be more or less cut off by her and transferred to technical dept!which there was no reason to spk to them !so basically it was a totall waste of roughly 20minutes of my time !its always the same !will not be renewing my contract with yous advisor was quick to help .friendly fantastic customer service .sorted out the problem straight away . my call was terminated overall the service with xxx is outstanding , but having two contracts with and only one phone has been upgraded so far . changing way i get my bill and if i want it the way am use to i have to pay just what the questions said , i was very satisfyed with the service from xxx . have not given me a certain answer ! have n't had any problems with xxxphone ,thankyou xxx is the best i deeply think i will be with xxx for the rest of my life . very happy with the service the girl was not listening to my problem .she was talking through me and saying things which were not in answer to my questions .i asked to speak with a supervisor and she started saying i was being rude .please listen to the tape of the call .i am awaiting a call back from a supervisor . the reason for my ratings are all 10 great service .fast , efficient and friendly i often ring up with queries regardin my account & they are dealt with efficiently & staff are very polite & pleasant i was happy with there help very helpful , quick and polite happy with the service .all good .lady i spoke with very helpful and friendly . i made 4 calls , some emails yet the problems remain and i have not been able to access my online account for ages ! ! ! i 'm 100 % sure my bill is wrong and got no proper answers to my enquiry dealt with quickly answerr ok then put through to egyt who was not sure my sigal will fix soon very helpful person dealt with my issues much improved customer service attitude .but annoying having to verify identity every time you are passed to another advisor .surely this can be done only once . excellent service on the day .hope my exchanged blackbery does the job and i can work it ! because xxx are **** u were quick easy to talk to and problem fixed striaghtaway problem has taken ages to sort out .just frustrating . quick feedback with good humour to solve problem the first question , i travel a lot and wanted to find out about add on 's for cheaper incoming call whilst away , the prices you offer are a disgusting rip off , a lot of the people i work with also travel and like me are self employed so no i would n't recommend you question 2 , answered in question 1 . question 3 , the advisor was very polite and apologised for not being able to offer what i wanted as a note i would have taken the deal if it was not such a steep connection charge , say 30p for connection then upto 75p after the first 2 mins .but to be charged for each and every call is a rip off all very efficient - much better than service that i got in the store poor phone signal quality at home events prior to this and because your system was down , my quiry was not solved . xxx in general is pretty expensive which is why i would n't 10/10 recommend it but the service is great - honest , helpful , polite and eager to please . i cannot register online .on my first call your staff were helpful in sending me the bill via email and resetting my account .i was sent someone else 's bill , and the online account was not reset .i called back 10 minutes later , and i was told xxx cannot send bills via email , that the first representative had done that in error , and that my account would now be reset .my online account still has not been reset .i still have no ability to understand why certain charges have been made to my account .your representatives appear unable to handle these simple requests in a direct or timely manner . speak clear understand wat a wanted an got it done wit no problems this time round i found out what i wonted there and then i thought the call opperator mark was very helpfull because of the service you do n't do capping on mobile where a lot of network do .adviser was really good polite and helpful not now no as always i asked a question it was answered straight away .politely & patiently as i was fumbling with new phone .i was advised to wait half hour and turn phone on again and all working fine now .thanks regards .craig . i have already told you . because the problem i started with still has not been sorted out an i am fuming that nothing has been done to sort this out ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! she was very efficient and helpful plus friendly because u asked ! ! ! ; ) happy with service , frustrated that it is not possible to simply get a valid vat invoice from the secure portal i have requested a phone call from tie manager and will explain then well i was actually talking to and being dealt with by a human being who wanted to help - rather than someone who was rigidly following a script . i thought the customer service was terrible and the people on the phone do not help at all .i do not like xxxphone and want my contract to be stopped . xxx customer service is horrendous , not only can you not speak to anyone face to face , we are now unable to cancel contratcs over the phone .i have had an advisor who had no clue what she was doing to begin with and the other guy was helpfull but could still not help me with anything . problem not resolved still waiting for my bis password 4 hours later . call me if you want the reasons there are too many to text sorry busy x the lady did exactly what i asked and did n't keep me on the phone i and my husband rang 3 times to understand charges for international calls we were told 3 different rates .i changed my plan to accomodate xxxphone passport but my phone will not let me call international i spoke to 3different people all very nice but no one has managed to resolve this problem . incorrect billing no friendly and quick service the cs rep was very aware of all my queries and had the answers ready for me very quickly .i have already recommended everyone i know to join xxx . the internet was n't working so she could n't answer my question , but she was very helpful as much as could be took 2 calls from thailand to sort out access to voicemail .it is crazy that i had to call at all !should just be able to dial 121 .not v happy with xxx & will review contract in due course . last night very helpful .but today had to make 3 calls to you to get sorted as first two gave me wrong info . answered everything well thanks x ur last agent i spoke to was fantastic , she recognised me as a high value customer changed my dollar signs to reflect this and was amazing , very friendly was like talkin to a friend very easy and did a sid exchange for me for tomorrow amazing :-) efficient and helpful i thought it a very good service , both reps polite and courteous & was not left on hold too long . because u always cut me off when i get through to speak to an advisor...had bad signal everywhere i go since 2 weeks ago i tried my problem to solve out and is still nothing happened . as i live in shetland island in lerwick xxx is the best for coverage and especially the deals xxx have and i can see xxx 's potential are getting better and better as the 30 day price plans are cheeper than most contact are and as a pay as you go customer i ca n't get in debt , xxx is the best and i will always be a loyal customer with xxx and never switch to another firm ` excellent ` . i got my problems fixed within minutes and great customer sevice xx had to chase returns xxxphone said they would text or email when phone was returned which did not happen .wait to see if items are credited on next bill ? ? ? phone bill still not sorted no signal on 3g so cant use tablet from your selfs poor service all round the adviser did n't seem to have a clue what was going on ! yr disgustin treatment of yr loyal customers yr company is a disgrace simple effective service , advisor able to offer better alternative solution based on solid product knowledge . becoz he way really helpfull 2day prompt service . my recollection of transition to new contract agreement was the inclusion of land line calls as before not more costs please call if you want further explanation . very friendly and helped in every way he could . very good customer service .bothpeople i spoke 2 could n't been more helpful .theydeserve 2 b employee of the month . highly you are too hard to deal with . xxx falsly reported me to a debt collection agency , failed to investigate and resolve my complaint , ignored emails and lied that they had resolved the complaint . no time !sorry i have found xxx staff to be amongst the most helpful and efficient people i 've dealt with and on the whole i would say that the levels of customer service is the best i 've received from any company .however , a failure to notify me that the 24 month period to which i signed up had elapsed and no offer of a handset upgrade was a very disappointing end to an otherwise satisfactory relationship . poor handling good overall handle friendly manner and answered by query adviser was polite and tried to help , but did n't have enough knowledge .was put through to technician , but no-one answered before i had to take another call . i have nothing but really bad service from xxx ever since i took out my contract with you last july during which time i have had cause to contact your staff and directors team over 20 times … and now realise that you are not interested in offering good customer service at all .if you were , someone would have called me to discuss the issues .sad … but there it is . i 've been told i was due an upgrade in march then suddenly its changed to july , i 'm fed up of how much i keep paying to xxx a month and how i keep getting spoke to by the advisers on the phone i will be leaving xxx and changing to t mobile . i had 4p credit left , tried 2 put on 5 voucher , wouldnt go on , tried again it said voucher had been used but there was no further 5 credit on phone , was told had 2 wait 24 hrs then call back if not showing stil .finally operator said would credit me a pound as my call 2 you had taken me into i .o.u credit for which there is a further 30p charge .that credit hasnt gone on either and i was told that would take ten mins .very unhappy customer ! need to speak to someone urgent and apparently everyone 's in a meeting at the same time !i pay a lot of money and will be taking my custom elsewhere advisor was very helpful very helpful service very good friendly helpful staff a lot better than the lax staff at your eastleigh shop who couldn be bothered 4 look at the notes on my file .i have three contracts with you and every month i have to phone and ask for the discount off all accounts for home retail group 20 % off .not one month have you got it right .i have made about 20 phone calls .i just want a direct debit that i know will be correct .i will not be recommending anyone to xxx !it 's just stress i do n't need . because my problem was resolved . very good clear answers to my questions be with xxx for years and always been high scores : ) were n't able to reduce my contract which i was disappointed with as i have been with xxx for a long time and you should reward the loyalty of your long term customers . sorry but didnt get any joy from my query .have rang twice now concerning the same problem and just keep being told that there is trouble with the system which seems strange . i paid my bill online on the 11th and the money as of today still hasnt left my account .i rung xxx they said it was paid so i thought i should doubt check , i double checked and rung back and they said not to make a second payment and to ring my bank because it 's showing as paid on your system .i rung my bank they said to pay it a second time which i was unhappy to do .i rung back and again was old to ring my bank back .my bank said there is nothing they can do about it as they have no record of the transaction and so rang yourselves back who said that there was n't anything to do but ring back next week .as i explained to both my bank and yourselves - i feel that as a customer i should not have to be doing this , when i pay a bill i expect it to be paid and not have to make over 6 phonecalls to work out which company is at fault .as yet you still say th bill is paid and my account still has n't been debited , i am extremely unhappy that this issue is now left unresolved and i know have to ring you back yet again in a week .extremely unhappy with xxx at the moment that you have been unable to solve my query and also unhappy with my bank . another high bill .have had many over the years !asked to cancel all my 3 numbers this time .was told to do it online .your online service is not allowing me to do this ! ! ! ! ! ! please pass this onto the relevant people .i want to cancel all my accounts now ! ! ! !i have been a good high spending customer for many many years but i have now had enough of xxx . lovely friendly and helpful lady credit to xxx xxx has a good customer service , good and polite and friendly people on the phones and there 's always help to be given solved my problem , very helpful . my bill every month has escalated .even the adviser could not explain this fact .with another company my bill would be half what i will have to pay this month because the lady i spoke to was very helpful and polite busy excellent customer service advisor my problem was not resolved , for the amount i pay xxx this is not acceptable .i am waiting till october to cancel and move to another network they answered my questions quickly but i would n't advise anyone to go to xxx coz i have to many problems with my billing with you the service was prompt , professional , considerate of my needs and a good experience . because hi like very helpful sales advisor based on the service i received and 4 ur improvement . staff were v helpful and knowledgable , showed me difft options i was satisfied with my service i am happy with my perchase my reasons for giving 10 's to everything are because ali was very friendly and she helped me with everything i needed and wanted and i got the phone i wanted : ) question 1 was because the signals good but sometimes its hard to get through to people and the credit line is not always working well .question 2 and 3 because it could improve i found your sale team to be polite knowledgeable and best of all quick we were in and out within 10 min and he didnt try to sell me stuff i was n't asking for **** needed a cheap phone this one suits assistant friendly patient and set up phone for of the reeption was fantastically professional .friendly team . xxx is the best . the sale advisor was very friendly and helpful very good and helpful advisor i find xxx the best in signal strength .its also the only network that works at my house .i find all staff very helpful and sales experience is great . could not ask for better help . 1 , good coveridge on xxx network , always get signal .2 , shop a little small always crowded , do not feel comfortable in store .3 , luckly got served by laura who really knew her stuff , she made it easy . well as my phone was lost by you guys to sort me out with a new phone so quickly was second to none thank you it was a good experience when i bought my iphone two years ago in northampton the assistant was pleasant but i was not entirely sure exactly what i was getting .however when i went into your milton keynes store the young lady there was very helpful and advised me on exactly the deal i needed . the lady in the shop was so helpful and nothing was to much trouble .great service x knowledgable , passionate , courteous and helpful , staff member was truly an asset..thanks anna chambers no ; that 'll do . xxx staff were very helpful and informative no the lady i spoke to was lovely and helped me as much as she could , however due to the issue we had , it could n't be resolved this time . very good service given at all times he was very unhelpful , rude and did n't help me at all ! great service , very helpful im on a sim only contract but now my phone is a bit shabby so i wanted 2 upgrade 2 a i phone the lady said it could not b done i offered 2 pay more but she said i could not even though it would b more money 4 xxx it was good:-) the service provide every time i call is very efficient , the staff are very friendly and professional , they are always willing to help and try their best to resolve any issues i was told two different things by two advisers he was so help full and spoke nice call handler was very efficient , very polite and was able to answer questions asked . the advisor was nice and friendly but what she said did n't match 100 % with other information i 've been told problem fixed before phone call ended to improve your service . my fone as been giving trouble since day 1 and noone seems to have any answers .just told me they would repair it .thats not good enough . had problems topping up and had no way of talking to an adviser via your 2345 line ( all computerised ) or your 191 line as obviously i had no credit .had to make special trip out to buy top up voucher , a waste of my time .when i did get to speak to your adviser he was really helpful , explaining the problem was with my bank .after a simple security check my debit card was cleared .why cannot we reach an adviser via 2345 or for no charge via 191 ? ive not recieved my settings yet .thats the only issue i would need to email my full feelings on the subject .as a whole i am incredibly unhappy with xxx on many different levels for a large number of reasons .i have been with you for 12 years now and have been treated terribly .some of my problems include : xxx sending my new phone to the wrong address ( i had to collect off a stranger ) .xxx also sent me the wrong package for the return of my old phone for buy back scheme , phone ends up in the wrong place .xxx added bundle packages ( that i never asked for or wanted ) onto my monthly bill for the last 18 months , resulting in me making many calls asking for packages to be removed .to which they were never removed .trying to retrieve my phone this time round , which was your fault , has caused me about 3-4 hours of calls to you to find it .most of that time i was on hold .i sent an email .you never replied .this is just the beginning of my problems .the irony of the situation being i wanted to leave to go to three network this time around .the only reason i stayed was because of the deal you gave me on buying back my phone .it was not worth all the hassle i have been put through .even this message has wasted too much of my time .i seriously think i am owed some sort of compensation from you for the fact i was in tears after call of 1.5hours last week . i was a bit distraught that when trying to top up online found that my credit card company had authorised the payment and that xxx said there was a problem with my card ( of which later it was found that the problem was xxxs end ) .although i had plenty of credit ,my text and web pack had expired .when i called xxx the operator instantly recognised the problem ,issued me with my txt and web relating that i was a long time customer and informed me about what would happen with my recent transaction including other services and also sending me an additional sim for my wife .outstanding and polite service , 10/10 for all areas my problem was fully resolved to my full satisfaction . b p p ..pppl average attitude towards complaint .something always needs to be queried on my xxx bill .very time consuming excellent staff on the line dealt with my query and resolved it .very satisfied . i have been with u 4 ivory years and never gone over my minutes and had a bill of that amount except for when i hot a new phone and used internet by mistake which i corrected .i called last month to change to pay as u go and i get a large bill .i do not believe i have used these minutes and have requested proof .going to go elsewhere .feel like u have robbed me . nice manner and helpful i have been lied to .simple .i was promised a refund on the 4th feb.got it on the 19 after 16 phonecalls and a 50 mile round trip to the store becau well , i was n't happy that the early upgrade options had changed from 180 days to 90 days and again to 50 days but the agent handled the call well the agent that i spoke to has been quite helpfull taken ages to resolve .poor overrall service .finally sorted today after 3 months of chasing .not good enough . good friendly , informative addvice i found the adviser very friendly and helpful . agent was helpful and explained things carefully and slowly was also polite and called me back as he said he would good service ive always found your staff to b extremely helpful and nice .its a pleasure to call xxx not a drag ! appalling customer experience because of the good service given when i phoned with my problem today you failed to answer my questions and sent me a link to a microsoft website that 's does nit work when the issue i have is with the android os very helpful , understood my needs and adjusted contract to fit .happy to stay with you . i am still unable to log in to my account as i am getting message ( you seem tn have given us the wrong uk xxxf|ne number .please try again . )i was sent a temporary password which i changed to my own password .please help my 0 rating was due to you charging me a cancellation fee and taking said fee out of my bank ! ! this was not requested by me and has caused me problems with a 0 balance in my account and direct debits bouncing ! ! for the last 3 months my account has been tampered with and not rectified and only the last 3 work staff have sorted this out to my satisfaction ! ! the service i have been offered , in particularly my upgrade options are a disgrace given my ten + years of loyalty .very patronising staff ( the 4th i have spoken to ) .better deals everywhere else includingthose selling xxx contracts .particularly bizzar as for once the 'middle man ' is offering much better value ! always happy to help when u call so im impressed . tec team very poor customer service consistent network problems .changes to terms and conditions .assistant did her best but things were out i 'd her control all systems were down ....no offer of a call back when i asked for one ...was told no....also u ca n't buy text bundles tarriffs too expensive im currently looking for another provider just in general a great friendly service . i put money on my phone and expect it to go on , i really needed to use my phone for an emergency and now i am stil waiting for the money to go on when i toped up this morning the reason for the rating was because i felt it deserved a 10 no worries have nice day . yes your systems are down three calls so far still on joy having spent an hour and half on two calls and time in the xxx shop today , my query is still outstanding and as yet unresolved . satisfied customer .sorted my query .thank you it cost me money to be told i had to go to a store to have adult content lifted because i do not have a credit card .i understand proof of age is needed and am happy with the way i was dealt with by the advisor . very polite , informative , prompt , reassuring and satisfying service nice people not too happy that issue was not resolved to my satisfaction .looking to upgrade as i was sure i was due , but told i had to wait till october , i am told on 2 year contract but know i took 18 month .i need to prove this with paperwork from 18 months ago! ! ! ! ! xxx best netwirk ever asked how to claim rewardz by text .followed her instructions .got reply: - sorry we didnt understand your request etc . had great service .would a ten , but not happy about the loss of voicemails . great service the adviser was really good at solving my issue and he was uk based very happy i 'm still waiting for someone to phone me back it been 40 mins always receive good service i think the main the main thing is i you cause i get 20 % off bills but this does n't seem the case . it was n't explained to me properly and some of the information was incorrect . customer service was as good as can be expected .unfortunately , the problem is an inherrant flaw with the phone .mms is not supported even though the phone is technically capable . dealt with query quickly , polite and good explanation i want to order a phone on the phone or get one put a side to collect in store first answer had lo phone twice to get some action but questions 2&3 everything dealt with correctly very nice lady . she was very helpful with my problem and now its sorted cuz im fed up of my phone nt working since ive had it bk les then a week good service but wrong colour handset sent i called because my direct debit would not have been authorised this month .they explained very clearly and precisely what i had to do and told me not to panic .so helpful . very fast and polite am satisfied with respose given and general attitude excellent service overal because it wasnt very prompt help and resolved issue immediately . i was worried about going over my contracted bill , so i had my minutes increased by 200 at no additional cost . : ) .he was very polite and help full towards all my questions .happy customer good customer service no did all i asked very friendly and very helpful very helpful my problem remained my problem .was told i had to go back to store to sort issue .the call handler pointed blame at the sales person rather than allow it to be xxx 's responsibility .i found the eagerness to apportion blame concerning .after querying this it transpired that it took 30 seconds for another user in another department to resolve .i only got transferred to this person after stating i wanted to raise a compliant . i have a very expensive bill , far more expensive than my useage and my internet use is restricted as my phone is not appropriate , i would have liked someone to look at my useage find me a better tariff and tell me if i coulg get a dongle as part of my package , i was not offered any options i found the staff well spoken and easy to understand they answered my query quickly which was good for me as i was on a short lunch break all good i think xxx is great . good service . can't solve problems that i have x an unnessary call due to my records not being updated in the first instance .advisor was good and helpful . the problem was n't solved and neither any further advice given . was refused conversation with manager when , offered no compensation for my loss of earnings got my phone changed with v little hassle but a delay in the comms meant i couldnt hear properly and she couldnt either hence the 8. some time helpful luck today other days get passed from person to person getting know where the service was very professional, i will be recommending this store .have a nice day . the 2 people i spoke did n't reset my phone but the last adviser i spoke to did so i had no phone for 36 hours the girl who dealt with me on the phone today was excellent . did n't have to wait long .person answered all my questions well . i had a major account issue that needed lookin at all the way back to sept and the lady i spoke was exceptional and dealt with the problem ,unlike three or four your colleges that could n't .shewas very helpful and i was happy with the end result . confirmation email of new contract & package was to be sent to husband last night ,as advised by adviser but had to chase this email up today .on whole , i am happy with service provided by vf ! thank you . good service , helpful and knowledgable if you cannot get the person you talked to the first time it 's a nightmare great service and my query was dealt with in a friendly and courteous manner . hard initially with first advisor very friendly , hpwever handset still playing up very polite and helpful i was very satisfied i had my query dealt with by advisor matt , he was polite , efficient and quick .nice 1 matt , thanku .i have been with xxx for many years now and i am very happy with the service i recieve . short waiting time before answering .good operator knowledge . the ratings have changed to 0,0,0 now i am not happy with the service i am getting from xxxphone and ready to send my phone back after 6 weeks the lady i was dealing with was very patient , helpful and she knew what to do .her advice was spot on and left me feeling like she cared .i am left feeling that i have been supported and should the matter persist i know i will be helped again .: ) unable to resolve my problem .due to services being updated the enquiry was quite simple & response effective & prompt . very helpfull answered all my questions and gave me good advice !always a good helpfull service i contacted you via email and was told to call a number to resolve my issue this was to the incorrect dept once i got to the correct dept all i wanted to do was change an expiring contract to a payg which i was told was fine but i would have to call back in 3 weeks to collect further information surely if you wish to retain my custom you would be able to get that info to me without me having to remember to call ? not totally satisfied with result being passed 2 diff people all the time and waiting . 1 of the ladies was rude and given wrong info!it would b nice if u didnt just gear on the internet not all of us use it ! !and all new phones have no manuals and u fant make font bigger no cos 9s pretty good + it was . becuase you asked they was help ful but some times confussed me because the call was quickly dealt with & i was satisfied with the outcome . the lady advisor was extremely polite , but unfortunately i was not able to aquire the part for my phone .xxx on the whole are a very good network and provide gud service , and the lady advisor did point me in the right direction as to where else i could purchase the part i needed for my phone . was on the call for approx 15mins , often had to repeat answers previously given , was put on hold a number of times for long occasions .on telephone terrible unlike in store experience which was excellent . i got fast and good answer from support staff . the person dealing with my call was very patient and understandig and very helpful she explained everything step by step she is a credit to xxxphone would definitely recommend now i called 2 try and set up email account but could not .operator was helpful . i was given a good service .it 's just my phone reception that 's bad ! alex was very helpfull efficient the service the lady on the phone ( last call ) was excellent .the service in the kings road shop was bad .they 've send me home with a 'free ' usb stick , reassuring me it was completely free until i 'd use it .and have charged me for it .they have never made notes about my q 's and complaints , and basically i hhave waisted money because of that .2nd they recommended me the wrong contract whish i will be stuck on for another year :( bars on my phone for no reason , inability to obtain a proof of usage for insurance purposes and not that happy .but these are all recent things and i would have normally put nine in general no i got excellent customer service , what i asked for i got and the lady i spoke to was extremely helpful . the adviser gave freindly , polite service & was helpfull in providing advice whilst also ensuring that the customer is satisfied . the lady was very very helpful & understood my questions & my problem ...my overall problem was n't resolved but the short term was ....so for now that 's good enough : ) very polite , helpful understood my queries because am still waiting for my 5.00 pds credit i was inq about .as i have never had this problem before i am dissatisfied with your policy of not allowing people to downgrade tarriff mid-contract even though i have been a customer for many years .also your online contact form is n't working & i tried online chat but was asked to wait while i was transferred to contract upgrade dept & waited 15 mins before ending chat & phoning again .i am quite disgusted with customer service when i 'm just trying to stop wasting my money on many unused mins , txts and data each month & especially that only current contract seems to count for deals on offer .no reward for customer loyalty it seems . polite clear answers help me with all my querys . thought were fair enough for how i was treated ! ! ! person i spoke to was great but i couldnt give 10 as it took 3 goes to get thro the call centre to the right dept . i enquired about lower tariff .not able 2 get what i wanted .left as is .balk handler was helpfull & polite . nice friendly and approachable with a good knowledge question answered without hesitation .tom was helpful and polite .perfect it was really helpful i have been with xxxphone for many years , this year i have had no end of problems with signal dropping in and out all the time .my phone was faulty and was insured through xxxphone , yet i took it to the xxxphone shop and a sales person said they would have to send it off , i would have no replacement phone whilst it was away , and i would not be reimbursed contract monies paid whilst the phone was away .walking out of the shop with a broken phone still paying for a contract i could not use .the sales assistant in xxxphone said my phone was not under warranty yet i went to apple the salesman was extremely helpful and said my phone was under warranty and exchanged the handset for a new one for free . sorted my problem out within a couple of minutes i had one requirement that was met .your adviser was friendly , helpful and efficient .could not ask for more . usually when i call xxx for a simple query or help .they never resolve it in the same call .even if its as simple as what 's my billing date . very helpful staff who did everything to satisfy my needs .would recommemed to anyone good services operator dealt with my problem quickly and efficiently .10 out of 10 . no i requested a change of number , i was told it was immediate .but since doing this my phone has not made any phone calls , its says phone number unobtainable .its a little frustrating because its still not resolved my problem and i 'm paying for something that is n't working so i 'm not happy with it advisor was very very helpfull and resolved my question i asked passed on and past on to some one that can help , repeating myself over and over .gave up in the end .it 's a pay and go phone but i 'm going to buy a new sim with a different provider .not that they will be any better from previous experience advisor sorted the problem straight away hopefully the next bill will be ok will wait to see if this is ahandset problem as i have been told . . or a network issue . the time taken to be answered was much quicker than in the past , + assistant was helpful very rude and unhelpful generally think xxx are not very helpful my date for upgrading my second phone had passed , but had suddenly been put back to march .employee i spoke to very helpful , date altered , but still having to call back another time to upgrade as before i am a very satisfied customer no complaints as nothing is too much trouble team member answered all questions i asked , changed tariff and investigated best package to be on by viewing bill .overall excellent service if he dose what i asked him 2 do thats why rate that thanks ! couldnt get through to customer service and my problem wasnt sorted it is very pleasant to converse with an operative who can speak in , and fully understand the english language . i was very happy on the way i was given clear directions and was able to clear my problem . no thx good service because the advisers do n't seam to lidten they just pass you on or say it will sort itself out extremely poor contract set up , extremely poor customer service up until todays call . i am disgusted that after a week of not being able to use my phone properly due to 2 of your masts being down i am offered no compensation ,am considering changing networks after being with you for 10 years ! conflicting answers and service since my recent upgrade .partialadvice and presumption of my problems before i could finish my sentence . i find the plan i am on to be not very good value for money and for the past few months my bills have been higher than the plan i am already paying a lot for .while i recognise i have on this occasion gone over my allowance i am disappointed in the package xxx offer as from looking around at other deals for 30 per month i could have a plan which covered my needs much better .i am not happy that i included the extra 5 per month to cover data browsing which is a service i do n't even use but added this to stop getting charged for my phone automatically receiving updates .while i know this can be disabled it will also disable picture messages which is actually a service i do want .i am disappointed in what xxx offer as a service 1 the problem was not resolved due to technical issues that i understand can happen but the service is still not great .signalkeeps cutting out .customer service was fine , a little slow and quick to say it was due to the sim card , i pushed to say this is not te case and it turned out to be a mast issue i went into a xxx shop today after being told i could upgrade on 29th march.theshop advised me that if i called customer service i could pay next months bill early to bring forward my upgrade .idid this and customer services did n't know about it !whosright ?and now upgrade date is 9th may ! first person put a bar on the phone i nwas calling you from and not the number i gave her and caused problems to the phone owner . 2 it took 10 days and many calls to get my phone put back on this is all in the notes on file it as caused me greaty problems . i made 2 calls .the first was from my home phone .i was left on hold for so long while being transferred , that i had to ring off .during the second call from my mobile , i was cut off as my sim became invalid , i assume because my contract was cancelled to change my package .after about 15 minutes & switching off and on several times my sim started working again , but i have had no confirmation that i have been swapped to the new tariff .also , i wasnt informed in advance that my phone would go off . courtesy helpful patient ten out of ten thanks no it was a simple question i needed answering . prompt , polite and helpful . as the advisor was very helpful and polite poor selling and customer service explained my problem and was provided with assistance to enable me to deal with it wrong information on your system very helpful never had problems with your network . i complained for a problem which is not solve the solution given didnt work , my complain was treated with levity very painful i called with a problem , i was dealt with respectfully , efficiently and ended the call with a solution .that 's service . 0 polite , cheery , and resourceful . i have had this issue outstanding since oct .vofafone continues to grossly overcharge my bills each month .there has been lack of communication from xxx .im planning to send a complaint to xxx , notify fair trading & will be looking to leave xxx as a customer if this issue / compensation is not provided within 2 weeks . i 've been waiting from november for my upgrade which i have n't received as of yet i will b thinking of getting o2 to buy my contract off of me and i 'll b going o2 as ive been with xxxphone for quite some time now and i feel disgusted to b treated like i was just a nothing .i wo n't b using ur company for much longer as i 'm sick of being 2nd best .thank you . no i wanted a cap put on one off my contract phones which i got for my daughter but the cap was refused which i was dissapointed . no service for two days no internet twice i called both advisors could n't get me off the phone quickly enough and was on hold for 10 minutes first call 17 minutes 2nd call of which took up all my lunch breack and break so still have n't got issue resolved . the agent was rude and cut the call off half way through the call very disappointed in the service i received with my blackberry and when i had my number changed by the police my tariff got changed without any notification which shudnt of been changed anyway ,also no refund was given to me .was very satisfied with the call today but can honestly say that when my contract ends i wil b leavin xxx after ten yrs of being with them . because i wanted to know why my blackberry service does n't work even though i topped my phone up i did n't receive the help i wanted , i expect quality advice and a straight forward solution i also expect a refund if the problem persists i recently upgraded and have experienced terrible customer service , money for my old handset not credited to my account ( which nobody could sort out ) a lack of 3g signal in most of london .all in all total misery on every level . when i took out contract i was told i had unlimited text messages land line calls and internet usage and the advisor said i had n't also i 've had the dongle now 3 years or more and i was told i had to give 30 days notice i went on internet to send email to cancel and the site was down my query was resolved quickly very please with all thinks how its all gone xxx is the best network too be on you asked me for them ! the ratings are good but you text me too much i have dealt with 2 people that day .the 1st one was about my bill and i realized that the breakdown of my bill was not easy to obtain even from ur staff which in turn makes more difficult for me and for that i would give xxx system merely a 5 .as for the 2nd person (upgrade guy ) he was very smooth and straightforward procedure and for that i gave him an 8 good service because i did not feel the call handler new what he was doing and could not understand him ! excellen all round but obviously i have to wait to see if i receive the replacements as promised cause aint happy with phone its ment to be new phone and so many faults with it he was very pleasant and i ended up havin a new phone instead of it being sent back to you which would of not got it fixed the friendly service pleasant manner she was nice i get fed up of my phone being locked whilst overseas through no fault of my own .in this instance i only tried once .i should have more control over my own security settings . the guy was obviously well trained , english cared and was why i stayed with xxxphone .theegypt side of the company is not working from my experience no attempt to satisfy my need for a new phone the advisor was very polite & helpful james was brilliant but he could n't help me with my queries 100 % due to the system ,and because my bill even thought its ready it is n't outstanding .i guess i like to deal with my bills before there due date is up ,and its not the 1st time i have encounter this issues with your service . prompt solution alex was very helpful , polite and professional . the first rating is because i find xxxphone very expensive and some inquiries i 've phoned for i have had a very rude person dealing with me because the actual issue was resolved in the store and not on the phone . was well happy with the service provided because the help you gave was very clear , knowledgeable and the person on the phone was also polite and friendly ... the person dealing with my query was clear , concise and polite .he did not rush and he paced his rate of speech just right .thanks excellent service you web site says one thing and your advisors say some thing completely different that is not a answer to my question or any help the adviser was very professional and hopefully solved my issue , still need to wait 24 hours to reset my online account . not really i am not pleased with my internet service to cancel an old sim card very very helpfull customer care team good service the adviser was very good just satisy about the way my call was handled . because this advisor was quick in identifying the problem and then rectifying it q2 of 3 : how satisfied are you that your query was resolved on this occasion - on a scale of 10 ( very satisfied ) to 0 ( very dissatisfied ) ? was very helpful and i am very satisfied with how my problem was delt with and i got everything i needed very happy thanks the rating i chose were because the advisor handled the situation very well and the network is always great there 's hardly any errors and if any they are quickly resolved the genuine first class service i always receive . guy was helpful great team / always helpfull advisor i spoke to today was very friendly , polite .( unlike half of your advisors who tell you different stories ) would n't really recommend you cause ive been mislead by you too many times . the advise worked this time very straight forward information ,into sorting out my phone problem super efficient call centre staff and very friendly dealt with my request in less than 5 minutes :-) terrible delivery service ..i am having to constantly chase xxx to try and receive my upgrade ..i expect more compensation for wasting my time because altho it is a good price i will still have to pay for the texts to new zealand as i was with o2 for over 7years i wanted a change so i went with u and i 've had nothing but trouble trying to set up my phone so i 'm thinking of going back to o2 bad service from my recent upgrade ,nothing i was told came true i was treated promptly and politely very polite and professional i have been with xxxphone for 12 yrs not happy with the outcome of the engineers report on my phone and just got passed from one dept to another then told have to claim on insurance .not happy with phones available but just hit a brick wall trying to get it sorted . transfer 2 new iphone v smooth so far that 's my opinion polite my call and query was tain care of fast and politely witch made my day i have been loyal customer for many many years and i was not offered any better package , i asked to cancel and the advisor was happy to do this without trying to see what u could offer .therefore i will be cancelling and changing to better provider . i thought the customer service was really good .just disappointed that they could n't sort my problem over the phone and i had to email instead .when i want something done , i want it done now .not wait for an answer through email . very happy with the service .but not resolved yet . the advisor was very unhelpful when asking any question felt like he did n't have the time to deal with my enquiry could not change address over the phone which by the time it took to explain how to do it online it would have been quicker to do it over phone i tried to use the email system as told to do and it was n't working so you still have my old address and now i have to keep tryin to do it so no customer service is rubbish as what service are you giving if i have to do it all myself network problem very satisfied with my service today exorbitant charges on my roaming calls . the problem was with a withdrawn offer that was withdrawn before the date on which i was due to receive it !now you see it , now you do n't .i was told my update date was 23rd feb.when i rang to start update i was told it was an internet offer and it had now been withdrawn .all you were able to offer me was a deal which had cost me 72gbp.a poor deal indeed !the operator was lovely and helpful not her fault . gr8 service of the 2 queries i had one was handled to my satisfaction , it was not possible 2 deal with the 2nd and i shall have 2 ring back on a couple of days .your member of staff was clear , efficient and very nice + friendly . was satisfied with all the bloke was okay , just seemed he wanted to get off the phone and i cudnt dela with my problem over the phone no the lady that i talked to was really helpful compared to the man that i had talked to before her he did n't have a clue what he was doing and even hung up on me the lady that i talked to was the only reason really that i would recommend xxx and this was because of her brilliant customer service and knowledge of her job . always promt until sim has been activated i cannot give the first two questions 10 something might go wrong .but the advisor was very good and he gets a 10 you asked ..... i answered i wud hav thought it obvious by my score that i am very satisfied with xxx in all aspects , especially wen my phone has been suspended and u give me that bit of extra time 2 pay 4 which i am most grateful . i came out of the experience with much more than than i anticipated jokers no! person advised me to try again later . i felt like i was been stupid asking a simple question and the women on the phone did not even try to find or offer a solution i have been phoning for a week trying to sort out a problem read feedback , ,try asking by voice ! ! excellent customer services from kayliegh at the english call centre she 's a credit to your company very pleased with the response it is entirely based on the advisor who took my call he was very patient and very helpful consistently incorrect bills .i will be cancelling xxx as soon as i can get out of my contract customer advisor was excellent , friendly yet professional , calm , patient ,very helpful and dealt with all my queries , resolving the issue .thank you ! i needed to know the breakdown of my bill but was told not able to as in ex husbands name . you would have got 10 out of 10 but you failed to email me over the weekend as promised , but no worries . : ) you have a good sense of humor and refreshingly do n't always kiss your customers butts ie kate minors the person i spoke to was very nice pleasant and helpful : ) i have not been able to sort out my i am still having a problem with my handset and i.cannot fond the relevant information on the website yes last week i spoke to a advisor regarding a early termination figure ,she then told me the sum and asked the reason why ,i replied that had seen a better offer from another company ,her reply was that we would price match and that i would be able to upgrade on the 22nd of feb at no extra cost for the phone ,i have rung today to upgrade and the advisor told me that they cant price match and that i cant upgrade until the 22nd of march so either the advisor got it wrong or she was lieing .so i am going to be leaving xxx as soon as possible ! because the fault was reported a while ago , took time to rectify and i had to call you as no one advised that was now sorted . refer to my records appalling customer service , i have been lied to .i am disgusted by your service ! very helpfull yes - i phoned to arrange ano upgrade for our phones .i was told first that the company address was incorrect and i had changed on a previous trunkated call and then that we could not upgrade as we were on ano 18mth and 24mth contracts - we never do 24mth !i am now happy to leave xxx after 10 years ! ! ! problem not solved , had to call or visit xxx shop too many times trying to resolve it . dismayed at wrong charges on bill and instruction to go to store to resolve . quick and simple .just how customer service should be the representative was efficient , helpful and pleasant . i feel as if my problem ws resolved very quickly and has helped my situation advisor did her job the best she could but xxx cannot match other tariffs , which are cheaper . the business team are always highly professional , efficient and friendly . because your staff and processes are rubbish .i have just upgraded to 2 new phones , i have waited nearly 2 days for them to work and have now been told that xxxphone need me to go back to the store so you can upgrade or load the micro sim cards .now i cant use my phone for 7 days .well done xxxphone great customer service .not. very helpful in general although did say my iphone would be up and running within 1 hour but 1.30 hours later it is not . no no reliable and best service and very patient sum 1 ring me wasnt apy with today responce he was polite , friendly&helpful .answered my queries quickly&fully professional agent and polite attitude , pauline did all she could to make me a valued customer i wanted to get passport on my phone for my holiday and was disappointed it could not be done the person i spoke to was very pleasant would appreciate it if u can connect of to passport as soon as possible h adviser was polite and helpful i am generally quite happy with xxx and would recommend on the basis of signal strength and coverage plus reasonably good service levels .my question was answered completely .the adviser was great , but no one 's perfect . my response refers to the first call not the second . your team member was helpful but i wo n't know in very helpful and pleasant , solved my problem immediately if i receive what he said thats what i based answers on ..the next bill will see ! ! perfect service , quick help .and for the first time you answered the phone without putting me on hold . excellent service to check when i could re-new my phone . because jasmine , was very patient , professional and kept her cool with a very irate customer and she cam through in the end the advisor was unable to help with query about leaving as it is more than 50 days till the end of my contract my problem wasnt solvedxxx has let me down alotthe adviser tryed helping me out you asked the i phone was delivered the wrong day as agreed gt sim card last wk and its cost me 2 rng u coz i cant rng or recve calls and its inconvnt call taker was not particularly helpful and did n't offer me any solutions or explanations except that i could change my tariff .which quite frankly was stating the obvious . i had a lovely , friendly , well spoken , and proffesional young woman deal with me today .she was quick to help and sort my issues .the most polite phone call to xxxphone i have had .wish i had got the womans name . very helpful with my enquiry and advice given . the first time i called the sittitation was n't fixed then the second time i called asking where is the rest of my credit i am told i and told that i have set up a face book account and am using it to purchase things on of which i do n't and have n't done so and when i questioned why i she did not believe me i got no help but told by the manager she will be having a word with that first advisor rather than helping me shameful behaviour was an extremely helpful advisor and was very happy with the way the call was handled . ongoing fault has not been rectified and should not take two weeks to look at . generally very poor service really helpfull and polit because the guy new everything about my phone he was amazing very helpful gentleman i have been trying to resolve a billing problem for 4 months via the customer care email ti no avail .i phoned today and it was resolved immediately . well the lady who dealt with me was very polite and very helpful and resolved my problem thankyou the advisor was extremely helpful indeed and appreciated my loyalty to your company .much better than an upgrade online . not happy with xxx never received a text to tell me i was over my data although the operator was curious he could not solve my complaint .no previous operator has been able to solve my complaint and no one seems to know how to ? sohretucerli@hotmail.com matt was very helpful and i 'm pleased with the deal that i 've got . i got the answer to all the questions that i needed .thankyou very much . she was very helpful and it was all quite fast , but getting there was annoying ie trying to top up so many times , trying different mediums , calling different numbers , finally finding the direct nbr .then it went smoothly but i still have n't gotten my bbm activated i hav had to fone evry month bout sumthin wrong .if u feel that u can change someones contract at ur discretion without informing customer then surely i can cancel my contract at my discretion .........had enough! ! ! ! ! ! ! they was very polite and solved my query . because of the info i was given back in december about sony ericsson xperia , i have on contract for 2 years and totally not happy with the phone and the camera is rubbish , i have 4 contract phones with xxx and dont think i will renew any contract there is always room for improvement ! do n't know enough about xxx yet to form an opinion the man i spoke to was very good treat long term customers very badley wont be renewing existing contracts call me and i will explain 5 bcz he did n't seem to want to find a way to help , no offer to call bk when computers bk up and running or owtx you phone me i been waitin all day for my bbm 2 wk ad it not 2 many ppl telling me difrent things she speak not good i am not satisfied that my phone is not working properly again its second time in 6 months and i got told i could consider buying a cheap pay as you go phone ! very poor service are 15 years usage on replacing my phone , 6 business days later still no replacement for a new phone .battery lasts 20 mins and freezes , nokia annouced a while back that these phones need replacing , yet xxxphone do nothing .... rubbish customer support , i have wasted many hours between the canary wharf shop and dialling 191 , to be continually passed from one rep to another .i run my own business and this costing me business.xxxphone this service is not acceptable........ can someone with seniority called me immediately 1st i feel i got value 4 money .my sim came very quick .my advisor had a british accent and i could clearly understand him .he listened 2 me and did n't rush me .he explained exactly what he was doing n that i wood b waiting a while 4 him 2 sort me out .he was cheerful and bright v polite service ok but we r v good customer of 15 years needed an early upgrade due phone lost !however no chance !does our commitment count for nanything to improve xxx customer service near futures thank you no internet service at all not happy but took payment ? ? customer adviser sorted out problem very efficiently yeah .you move the goal posts when it suits you .ive been with vf over ten years .your look at my bills i could me bought the company .i agreed to a contract years ago having a paper bill now all of a sudden i have to pay for that which i never agreed to .i dont have a computer or bank account but always pay my bill and a huge company like vf wants more and more and more .how do you ever expect your customers to be loyal ? .now you answer me that ?i wanna hear why you cant be loyal to long time customers ?i dont expect your reply .ha ! helpful staff , good offer and very simple to organize .took me literally 10 minutes to pay my bills and get a brand new ipad !thank you i was trying to tell your worker that my brother was not here no more , she kept proceeding with asking for him .did i have to spell it out for her ?my brother is not here any more , he will not be back .so she said i cannot help u basicly . i thought that the service i received today was fantastic.10out of 10 . firstly , your adviser kirsty was very nice and as helpful as she could .the problem is your website and not for the first time by any means .all i wanted was to find my jan invoice and could not .i wanted someone to talk me thro it .you need to make the site more user friendly . i had an issue with your service and it was dealt with very well by the gentleman i spoke with thank you advisors where a bit rude and in a hurry adviser was very helpful and answered my queries as best he could after 9 years with xxx i was disappointed with the upgrades i was offered .there are a lot of better contracts on the market . because i askedb very good service because you asked me for them ...... not happy that my contract has been extended without being informed , and can get a cheaper deal elsewhere he answer all my questions and he was very nice to talk with .i was happy with the service i receive from him . the girl was very helpful . it was an improvement on other phone calls in the past !sensible and polite because i topped up a fiver today for a the 30 day bbm and free internet ; and they still do n't work ? called for help with multimedia message i have called xxx before and found the girls not to be as efficient as the girl who jst dealt with my inquiry .that 's the reason the girl concerned deserves that score rating helpful and interested in what u have to say and sorted the problem hopefully . money taken from my account but i was told it had not been .this is not a minor discretion . satisfied with answers i got helpfull and pleasant the adviser was friendly , polite & helpful , and i 've always had good service from xxx my bbm does n't work after being on the phone with 4 customer service people and bringing it into a xxx store today . good prompt service speed of service .efficient and a great deal .cheers holly satisfied customer spoke at length to a man in customer services he was very knowledgable and patient also he put me through to a lady in sales and i have a another sim coming my way now yes i took my contract out in november 2010 but when i queried how much it would be to cancel earlier as i am unhappy being with xxx over another issue i was told it ends november 2012 this is completley incorrect & if i can find my original paperwork i will prove that information is incorrect because you were good listeners and knew your job if you would like to call me i would be happy to discuss your adviser was very helpful .xxx however let me down badly when i changed my phone last time .i naively thought they would attempt to put it right this time but i was wrong .shame because i 've been with you over 15 years . over charging , unable to resolve issue and putting my account to collections when payment had been made good service good service i think i am being fair transferred from dept to dept because nobody knew what to do !cut off nobody rang me back had to start again .then told to reg phone no before i could transfer to contract ,then could n't change because it was in someone else 's name although we had agreed with operator earlier in day and was put onto acc .started again change account name hopefully it is now working .about to try time taken for 10 min exercise around 9ins and 4 calls answered question accurately and resolved problem .thanks not interested in my complaint that i am no longer receiving paper bills when i have in the past , i complained last month and told that it had been cancelled of my account but would be corrected .i am now told i will be charged for this service , when i informed your operator this has not been the case in the past she would not believe me and said everybody is charged .as i do not have a printer i am unable to print of my bill so am unable have a copy for my accounts hence the need for paper .i am not happy about now being expected to pay for a paper bill and did expect more from yourselves after being a customer for a long time . the adviser was not able to resolve my issue but it was not her fault . call handled very professionally ,and quickly the man who handled the call clearly made up for the incompetence of the female that preceded him .if you were to ask the same questions of this particular female then you would have had zero for every question . i was more than satisfied for the quick response and answer very helpful very pleasant very friendly receptionist , nothing to much trouble , appeared considerate and tried to help with problem without making me feel i was taking up to much of her time . not happy with xxx changing when i can change my phone i wanted to change it on the 14th of june .not july the 24 .2012 still waiting for it to be resolved never had a problem with you i fine your service very good cuz i was happy with the out come many thanks will recommend xxx to everyone i know the customer service rep was very good but the problem was originally caused by the sales rep in the shop so i have to go there to sort it out .not his fault he did all he could but having to go to the shop is a pain for me as a customer everything done as said my last phone call was fine . i find that any problem brought to the attention of xxx is sorted out very swiftly at once .thank you advisor was very helpful n efficient .spoke very clearly on phone . my opinion we received conflicting unhelpful advice and we still are unaware of what is happening .each person we speak to gives us different information .its ridiculous !we are considering going to another provider . the first is internet is not always good connection for question one the other two because i got done what i needed done and it did not take long . bbm i was happy the way the staff spoke to me and sorted my problem out thank you . i spoke 2 two people the first lady i could n't understand and would n't listen to me .i then spoke to a very nice helpful english lady i could understand and she realised the problem was from ur end and helped me resolve the problem very good service and dealt with my query excellent ca n't fault the service i received today upto date xxx has not been a good network for me personally its probably the worst network ive been on but i do hope to change networks very soon after speaking to 3 different people they still could n't understand why i was phoning .a complete and utter waste of my time . good service great service just very pleased poor advice lead me on a wild goose chase getting through to my isp and them four transfers to talk to the right person only to confirm what i initially thought .it 's broken . 2 hours of my life wasted the guy i spoke to was very helpful & as usual quick response i was very happy with the service i got delighted with lovely girl on phone and with your excellent helpful staff in bloomfield shopping centre in bangor .co. down it was stressful on automated service but ok when.gotthrough to someone could not get a complete info of when my contract is going to end and i am fed up with the online login not working inspite of speaking with the customer care disappointed with overall service i have received today i never had any problems with xxx adviser for a long time , except once....but , they are normally helpful.thank you ! i will be happy once my phone is repaired and back with me . my issue with my bill was not resolved ! you over charged me for insurance and now i have i wait to hear back from a manager .i would have preferred to deal with a manager then and there .there were also numerous mistakes on my account the problem was dealt with effiently and politely . spoke to a few different advisors today all of them listened to what i had to say and helped me with my problem .i really appreciate it .thanks so much :d initally got put thru to bb cust care in na - not helpful i have had agreement issues with xxxphone .soi would not recommend u.the call was felt with wire well .butyour advicer when i was talking kept inter rupting which happens a lot with xxxphone .thatthe ratings i have given .andthat 's y i am leaving xxxphone . call not finalised i was pleased with the call handler very very good thank u just thought the questions i was asked ,was apropiate for the ratings i gave . fine no poor customer interaction upgrade changes the man was very polite and friendly and told me what he thought the problem was then then double checked your system to ensure that was right .as it was a query on my daughters ipad i dont know yet if it worked ...but she has not phoned me back to complain yet so i think it worked ! i 'm fed up with this now and the texts are a little intrusive .best just to send one .i 've been a vf customer since 2003 and have no complaints plus like the global aspect of the brand . 9 constantly told different things still have no working handsets i asked for content restriction to be removed .i received a text saying it had been dine however content still restricted . excellent service x i have just had a really bad experience with use no my query was handled very quickly thanks just what i think customer service people are always so helpful and friendly in the way they deal with problem , i 'm a long standing customer and feel treated as an important client it took far too long to get answers to simple questions gave my order adress and it was sent to wrong address ? ? ? ? 0 i explained that my computer was broken ,and that i wanted help with collecting my 10 xxxphone talk time with my points from my freebe rewards .andthey said they could not help me with it .allthe money i have been putting on all i ever get is points .thesame as my son and he puts a lot more money on a week than me .we have been with xxxphone a long time but we are considering going to a different net work .thankyou i 've been trying to change this number from business to personal for 6 weeks .no-one ever bothers to get back to me . 0116 2303185 is my number ! if you ring me i will as i had to phone 5 times to get satisfaction ! because i didnt reseave my setting for internet my reasons for high ratings are based on the information i recived regarding my query and the friendly proffesional service i recived from your member of staff my enquiry was dealt with efficiently and courteously iv been having problem whith the internet and non of the stuff help me and it still not working and it has been 3 days like that . person i spoke to new what i was talking about and could speak english no great customer service . did not resolve my problem . i thought the text of my usage was good but i wasnt able to speak to an advisor kept gettin cut off !thanks . helpful guy helped add some services but still ca n't access web i was pleased with the outcome appalling customer service on one net express yes i am due for an upgrade in july ,and 10 days ago or so u txtd me to say i cld do it on april 29th .mycall was to say i am going to t mobile cos my son in law works there and can getme a samsung s11 for 19ppm .she then said we 've changed our minds u cant upgrade till june .how rude of xxx .ontt basis i am buying myself out of the contract and joining a company who care . the answers to my questions did not meet my expectations and i 'm very unhappy with elements of your service . i waited 22 minutes to get through polite helpful friendly customer care team that answered my query quickly total lack of communication between billing team and insurance team had to explain my situation 5 times to different advisors and was passed between the teams each one claiming the other was responsible .and my problem is still not resolved despite 50 minutes on the phone .unacceptable for a company like xxx and on the whole very unprofessional . quick polite and effective ! ! offered me ways to save money : ) good customer service .the customer assistant was patient and calm with me despite my anxieties i chose them rating because ,the reason for the first question i like xxx !the reason for the rating on the second question is that my problem still has n't been solved .finally i was very please with all the help i received today . took 2 calls to solve the issue . just very happy with xxx as a service provider .after 13 years with orange , the overall service we recieve is quite refreshing . beacause you have good deals and good everyting really : ) very happy with the level of service :d good two way communication and problem solved because they did n't sort my problem out the lady i spoke to was very helpful and dealt with my needs promptly . i am u happy with xxx because on countless occasions they have failed to rectify thief faults on my account which leads to me getting very high bills without warning and when i do not owe the money do n't really know not verry good service got lied to buy your staff and the last person i spoke to was verry helpful i was jst about to change my network before this man helped me with my request v good service very helpfull , nice person andd told me what i needed to do bring change for calls that i have n't made , the company says they nothing that can be done .did n't even try to look into to it or anything .not a happy customer ! ! ! ! no 1 .because the signal is n't that good because i can never get good signal , 2. because it finally works 3.because i had to wait ages for someone to speak to me and it happened about 3 - 4 times i found the xxx rep very helpful and confident my call was handled quickly and professionally . took his time , listened and gave informed options ! the guy was top drawer , nice guy , knew his stuff and to the point - best ever person at xxx i ever spoke to the response was pleasant , quick to understand , confident and reassuringly helpful good manor and quick service thanks i 'm impressed with xxx but the automated bit is so long .it would b better if u could just press 0 & speak 2 a human . received apalling service from xxx over last .fourmonths with unnecessary repeated errors that didnt need to happen .have not been listened to .had to use a lot of time and energy that i should not have had to .promises and apologies of restrictions not happening again have been worthless and futile goodwill gestures have not stopped errors being repeated and i have month after month had to deal with misunderstandings on my account that are xxx system errors or customer service operatives who are unwilling to hear what the customer ( me ) has been explaining quite clearly and coherently .these are the reasons why i rated xxx as i have today the service i have received has been apalling and has upset me a great deal . she was friendly and dealt with my request quick response to issues . did what i needed her to do the agent was very good at handling the call .xxx have mucked up our accounts so much recently .its a joke .the agent though was very helpful and sorted the issue quickly .too often i get agents who do n't speak very good english and cannot understand .recently people have made so many errors on the account its just getting ridiculous .beginning to regret going with xxx . i find you have an excellent service and you 've always been very helpful the person i spoke to answered the questions that i asked .and was very helpfull . my problem still is n't resolved , it 's taken a while ...but the girl who helped me did all she could ! very helpful advisor who went out of his way to answer my query customer service advisor was easy to understand and very helpful and dealt with my problem fast .i have alredy recomended xxx to my mother in law and she is a customer now . the reason for my call was dealt with confidently , courteously and very professionally by the person i spoke to!whether or not i continue with xxx after my contact ends in may depends on the cost and benefits of what is on offer and at the moment i am not convinced that i will get the best deal from you .the deals on offer are too restricted and costly and why should i have to take a new mobile phone when i do not want one ?flexibility and honesty is key !peter he was very pleasent and helpfull ! !=d am still unable to access photo about which i rang in first place . that 's what i think u deserve and the man who handheld our call was very polite and plesent . spending nearly 38 pound a month making about two calls per month and not being able to get a lower tariff will be cancelling the contract as soon as i can overall satisfied just took a long time to sort xx it was all so quick and easy happy with the service i got . good service problem not resolved and i have spoken to 5 different advisers . guy dealt with query and complaint efficiently paying for 3g and its down again with faults on 4 masts .hardly best network that they claim very happy with service hrlpful the massive bills that i 'm receiving lately which are all mistakes of xxx and not my phone usage .i 've been told by customer service today that i should ask the shop who sold me price plan 2 years ago to deal with my problem ! ! ! ! i 'm looking for other networks and leave xxx soon . no i have n't got time time allowed , pleasant manner ... & - extremely willing ( ! ) lack of options and very expensive compared to competitors . bcz i fully satisfied from xxx . the person dealing with me was very polite and helpful .the problem was resolved .thank you i got exactly what i wanted because you have very good serves xxxphone still the best ... however i am browsing internet a lot lady in nuneaton store tried her best . i did n't have to wait very long for my call to be answered and your operative was very helpful ,polite and knowledgable 9 and 10 surely need no explanation ! i have been a customer for a long time and feel i was brushed off and not valued my circumstances have changed so need to reduce costs etc , this was done quickly and the new agreement is within my budget i had a long lasting dispute , the reason for 8 , should been 0 really , but matthew jones from customer care understood the situation completely and showed compassion .thus the reason for marks of 10 i 've been with xxxphone for years now and they 've always took care of me could n't find out wot i was looking for.then it went silent before i could speak to somebody .plus the hassle i had when buying my fone .notimpressed because i have 650points for my rewardz an apparently they have been used but they havent not by me so its either a con or fraud my solicitor wil be intouch . i got the iphone working but the htc email was never delivered , so i ca n't unlock the htc phone .very disappointed after i chased up the problem :( because your employer was very helpful good service overall the lady i spoke to was very polite and helpful :-) very helpful and gave me all the information i needed i ,ve been with your network for several years and happy with the mobile network but very unhappy with the broadband as i have had no internet connection now for 7 days no no problem with services provided . no one told me that three times my request has been cancelled all i want is an iphone unlocked and still a nearly two weeks later i still have an iphone which is not unlocked .i have to keep phoning to chase only then do i get told my requests have been cancelled .the iphone is being passed to my nephew who is without a phone .i have been a xxx customer for 15 years and think this service has been awful . the male advisor was very helpful but i 'm awaiting an e-mail from xxx concerning my question ,hopefully you will be able to help with a proof of purchase document . friendly & helpful very helpful and polite service who sorted my problem very quickly .many thanks x i voted a 7 because of little things such as you wo n't let me cap my contract so i can easily go over ' but the people who work for you are excellent and very polite i was very happy with the way my ploblem was delt with to day . they do good service the advisor answered all my queries and processed my payment he was pleasant and helpful one adviser good .one adviser bad .problem not yet resolved . my query was solved efficently ... the operator and i lost our call half way through .no one called me back and the situation is still unresolved good response , answered questions politely . was cut off on the first call had to phone back and go through it all .again !problem still not sorted my low scores are because its not been fixed yet the gentleman i spoke to was very kind and very helpful with my queries ,he took the time to help me understand and figure out my new handset . i have phoned customer service 3 times today .i just got a new phone that woman could n't find it .i i 've been send upgrade for sony ericsson that did n't match my model .andcos of lack of knowledge i had to go to ask for help in-store i have phoned xxx many of times and always been satisfied with customer care .this adviser was even more helpful than usual so was very happy .plus had a **** voice .;p happy and satisfied efficient and helpful because the they did help i did n't get the problem solved they told me what to do and were very plight : ) adviser very helpfull , but issue could not be resolved on the phone , advised to go to xxx shop . good customer service , english , helpful and knew his job well there is always room 4 improvement ! good service thks quick and really helpful your advisor was polite and freindly adviser was polite and helpful and extra was cheaper than i thought it was going to be c bloody good service !all round ! emily was polite , to the point and dealt with my issue within 5 minutes . really bad service .people who email me do n't read my emails they make so many spelling mistakes and they do n't make sense .women who was on the phone was really nice and helpful but i had to spend 4pounds on the bus to get to the store because i could n't ring of my own phone ? she was very patien with me very and rectified my mistake straight away and got me my two pound credid back very polite and very helpful and sorted the problem was quick friendly and professional . bbm has not been working for over 2weeks i have recently had no service to make texts or calls this means i have missed out on atleast 2 weeks of my monthly bbm service .i have also topped up and renewed my bbm package and already my bbm does not work for these reasons i am thoroughly disappointed in xxxphone however without the connection problems xxxphone would be fine . its still not got my phone working i thought the customer service and the manner of the xxx colleague was very good but i was disappointed that my issue was not resolved after being branded a good and loyal customer to xxx young lady was very helpful and efficient .very polite .explained everything very clearly .the score of 8 was because my number wasnt transferred on the agreed date . the gentleman that helped me was extremely helpful but xxx jus seem not to be able to help with my problems lately .... my iphone is damaged ( home button not working properly ) and xxx is not prepared to do anything about it .not the service i am expecting . my problem was solved quickly and with excellent customer service because what i was told to do on the phone was not actually what i had to do the reasons for the low answers is quite simple and that is the issues were not resolved and this isnt the first time ive tried to get help with these issues .den who i spoke to was efficient and seemed to know where the issue was and he thought he had fixed it he was pleasant and didnt just read a pre written script the other ppl i spoke to later in the afternoon were like robots and were hopeless no because i have spent already 3 hours talking to people with no common sense explaining my situation . no attitude and helpfulness plus the fact that the last 2 people i spoke with were in uk call centres and we could understand each other perfectly my call was dealt with very efficiently but was caused by xxx unilaterally stopping my paper bills because that 's how it was !the advisor did all i asked , in an efficient time and manner . the adviser was very polite and efficient at his job they were very satisfactory and helped clear up my query however were sometimes difficult to understand they reflected the questions asked ? ? ? over 10minutes on call 4 on hold adviser pleasant but issue unresolved . yes . very good customer service skills used by my advisor .ps i work in contact centre compliance cus my problem is still not resolved . do n't mean to be disrespectful but was very hard to understand people and having to give back my blackberry was considering leaving xxx as orange do the same deal and you do n't have to pay for your iphone tht i was on phone 4 40 mins an gt wrong information at first but second time rounf was a bit better but wuld of loved to just keep my freedom 20 pound pak i originally ad thks lower than normal because i have had a couple of issues with xxx lately because i topped up my phone yesterday at 3pm for my blackberry internet service and got told that it would work in 2 hours phoned up 3 hours later then got told it would take 24 hours and now i 'm getting told that it is a problem with blackberry which i should have got told from the start , and i now have no credit left which i 'm not happy with . efficient and polite service no customer focus after 18 years with orange , i decided to switch networks as the coverage in our area was poor .the sales person in your store was very helpful and gave us a good service hence the rating .i joe xxx is better than orange . i got passed thru 4 different people none of whom seemed keen to help me with upgrading my fone and contract .i was them put on hold as someone tried to transfer me to someone else and at that point i decided i cudnt be bothered to try any further to spend more money with you ! the last time i rang i was told i cd upgrade my broken phone on twenty first of this month as long as i did it on line i went on line went online said 21st april i rang querying this and u have apparently changed the r*les i have bn with you ten years and have never missed a payment my phone broke within four months of receiving it and i had to pay for a replacement i will be going elsewhere when my contract ends always get problems sorted and staff are very nice and helpful as there polite and a very good service nothing negative to say but problem not resolved yet very helpful quick and efficiant service very happy with service i woz satisfied bills never sorted out properly as i have 2 acounts but only 1 direct debit in my name but keep getting billed for both the reason for my ratings was because after being with xxx for so long your are unwilling to help me out with a problem so i am considering moving my contracts to another provider once i get the chance . waited 8 months to have blackberry package activated the adviser was extremely helpful , efficient & pleasant .please thank her . i took out a phone contract saturday i wanted to use my payg number for the new phone contract no problem i was told you will using the new phone in 20 mins now 4 days later i 'm told to put the orinal sim the advisor was very polite and he resolved my query fast the call handler was extremely helpful & talked me through everything because xxx is n't very good for blackberry 's . your upgrade policy has changed no warning from 90 days in shop and 70 days over the phone to 50 days that 's **** :( ( ( you have a high regard for your customers .andit reflects in your opperatives .youwork today with tommorrow in mind .welldone .mytel .reflects the years i have been with xxxphone .(fromthe days when the accounts were managed by hutchinson . ) tried to sort it in store at gloucester last week - was assured that it was !only to find i could not access account via e-mail .otherwise everything else ok . she was very helpful an resolved my problem within 5 minutes i only had to ring in the first place because the shop in poole where i bought the phone was supposed to ring me but they did n't .the girl i spoke to when i rang today was very helpful . the lady i spoke to answered my query and gave me all the relevent information i required just very pleased with your service because the problems with my phone are still not fixed completely good experience and very friendly advisor . very unhelpful , cheeky , condescending , rude , and not willing to help at all ! quick waiting time problem was solved quickly , adviser was english and easy to understand - very friendly . because i 've been on xxx for a quit along time , and the servise is great , shame though we cant have free internet , but its a great service , thanks i thought that the service from the in store manager was first class and also the assistant from the business team at the other end was also good but it took 3 attempts for the manager to get put through to the right department so time was wasted from the vf operator i 'm nott hadppy withc xtheee pxgonxd way i was treated apart from the last advisor the adviser was polite clear and professional in his manor the query was answered perfectly with the best outcome possible and i have been a xxx customer for a number of years now and have always found them professional and have a good network coverage no we will not be renewing the 5 phones that we have with xxxphone due to various changes and a lack of loyalty towards longstanding customers i think if you can be bothered to read through my replies , and then look at the notes attached to this phone number it should be fairly obvious .unfortunately i do n't have much faith that this response will do any good , or help to improve your service to others .car phone warehouse and talktalk have a pretty diabolical servicee record and xxx is fast catching them up .i have had a lot of problems in the past and previously an almost identical problem to that which i am experiencing at present !only time ( my wasted time ) will tell whether i stay with xxx or go elsewhere for a phone service after all these years they helped me with what i needed help on unacceptable inconsistencies with information & support from customer services which has meant me having to call xxx 5 times within 2 weeks .agent i spoke with today did what he could to try to remedy the situation .after 11 years with xxx i will not be renewing at end of this contract . fast & helpful responses because they didnt help my problem and my phone still will not work .thanks alot . very poor signal and poor customer service , whole package not good enough ! ! ! call handled v well & problem solved .will be confirmed hopefully when next payment taken . situation not resolved .call was dropped when talking to 2nd line support and no one returned call . pleasant advisor who dealt with problem quickly an efficiently . very polite and helpful the 1 is because over the last week i have been given wrong information and promises re . a competitive upgrade ; been told i 'd be called back and not ; poor 3g coverage in glasgow centre ; after 5 months my online account is still not 100 % fixed ; and finally it 's massively cheaper elsewhere .my pac request will be on its way tomorrow .on the plus side the guy i spoke with today was pleasant but he was only doing what he was told . i was looking to order an ipad through you and the experience was smooth , quick and thorough . no sensible solution was available to meet my needs and it did not appear that the advisor made much attempt to work with me in meeting my needs very helpful solving my problem i was worried before i contact xxx adviser but now i 'm more relax n confident in what i need to do .thank you ! advisers were very helpful as we were in spain and my husband had no network .problemsolved so 10 out of 10 .ty having had a very difficult and frustrating live chat and call with an agent who failed to listen or understand my concerns this gentlemen alleviated my frustration and gave me a simple solution hard to speak to someone as have been busy travelling & not nr landline & was put on hold wth awful music for long time but operators all v friendly & helpful .not sure if my problem wth faulty handset solved .hoping new simcard wth new model will solve problem .thanks i was given a solution for 1 query , but i 'm waiting for an answer on the other one about my upgrade on two phones . i 'm satisfied with the repose however twice it cut out when i was on phone and no one called back .... cuz .it fast .and they told me what i wanted .to know .as was very helpfull customer advisor was perfect , also xxx always handle my contract to a high standard of service and respect for myself as a customer . your staff member was friendly and direct .and she made me laugh .thanks for the service . good service from both people i spoke to but issue not yet resolved . he was like the aa man .lol the concerns i hav raised hav not been resolved 2 my satisfaction as yet .amwaitin 2 hear from ur fraud team .loss of confidence in xxxphone at moment . very helpful very poor customer services overall after 2 withdrawal of email services .emails sent to cus .serv.ignored etc . derisory compensation .have been offered better terms by new provider.please call me when my contract ends .dr. r. driscoll . very good service all issues sorted .first time off calling system cut me off though ? because i have not yet recived my messege for the internet settings i had a question on blackberry protect and my exchange servers settings .i was politely but firmly told to call rim.disappointing . very pleased with the customer service and for helping me with my phone problem not resolved girl was helpful had to wait for chance to talk to advisor i was really happy with the information he gave me made the call as smooth as possible and got my query sorted out in the most professional way . friendly , efficient , out of her way to be helpful and track down the right answer , and a human touch . had a slight hiccup with contradicting messages from one sales member .but resolved quickly with minimum fuss my feelings are in reference to a call yesterday and this morning where i constantky had to repeat myself .then to find that a phone i should have had delivered didnt arrive folowing a one hour phone call call dealt with and problem solved they helped me with my problem .always kaily was fantastic but the problem still remains and i will have to call yet again . bad web site ,half an answer waiting for your responce ,he was clear in what to do and how to do it i was very satisfied by your efficiency . overall i was very satisfied but i never give a 10 explained with each question answer problem i had has been fully resolved .excellent advice and help from the people dealing with my issue . because i have had consistently poor customer service for several months .resulting in u givin me a free upgrade which even the delivery of this has been cocked up .n i stil havent recieved it yet meant to b here this am , but from past experience i wont hold my breath ! i had quite a few questions and they were all answered fast and efficiently . because the customer service advisor craig bryan was very unhelpful and cocky with regards resolving the issues with my phone .he was happy for me to transfer my 3 xxx contracts to 02 ! i have had a micro sim put into my new phone today , but have no connection to xxx .when i spoke to the lady she took my sim number & told me to put the sim back in the phone - i had n't taken it out , and told her i had n't , but she repeated that i had to put the card back in the phone , and that it could take 24 hours to connect .my husband had been into the local xxx shop and got his new phone online straight away today , no problems , so you may see why i am not satisfied vfone have always provided a good service , helpful , an there is always some1 2 talk 2 if needed ! . did what i needed them to do call me good service , and i could understand the operator : ) i set my bbm/facebook up at 3pm and its still not working at 1230am :( other thank that iv been with xxx over 5 years and never really had a problem . expensive unresolved problem with stopping text alert as the issue is not resolved .also i was told after upgrading there was no charge on my account . because the guy was nice and listened to my problem and told me my options 2 i was very happy with the over all service including how long it took for me and my query to be seen to . quick and polite because i still have no blackberry messenger because i had to call more once and one of the bloody helpers turnt the phone off on me yes your service overall is rubbish account balances differ coverage rubbish over priced , only glad my contract ends this year and i can go back to orange or other provider u contact your customer and find out before i cont{ct your line manger cause aint like 02 an do n't have downloads for blackberry secives and do n't pay u customers back for ring up ya customers secivers because i had not recived my paper bill as i asked u last month 2 keep sending me a paper bill thanks because i had emailed twice previously and never got a response .do n't like your automated system either i rated highly as i was dealt with very well and efficiently .i would have given three 10 's if i had been offered a new phone as a replacement instead of a second hand one .i was disappointed with that because they were very helpful hie am new customer on my number 07557356051 my bill last month was 92 pounds asked them why was told between 5 and 6 of january 2012 a company l do not know did not give them my number has charged me for sending me ringing tones and did not responed to their text i then ask your adviser how this company got hold of my direct with vodofone and bill me u answer u have nothing to do with them u where just charged just pay but my direct debit reads vodofone gentleman very polite and although could n't help with my problem tried his best swift , polite and effective service ? good customer service by the agent .poor price but nothing i could do about it .great guy though . very personable young lady answered my questions concisely & with authority , which gave me the confidence that she knew what she was talking about !the only bad service i 've received from xxx recently is due to loss of reception ! ! staff are always polite and helpful .what more do i need . blackberry service still not working i was transferred 3 times , then they cut me off .... call was answered quickly , adviser was helpful and knew what she was talking about and resolved my problem . i think as existing customer deals should be better im always dealt with in a professional manner , called back when i 've requested to do so .all staff are very knowledgable in their service and calls are always dealt with promptly and efficiently . the lady who dealt with my query was excellent .she maintained a very professional service whilst be very friendly and personable .she dealt with my query with no problem and offered a resolution that surpassed my expectations .thank you very much advisor pleasant and very helpful when i spoke to her but tedious working through automated system to get there . when i took out my first contract with you there gross incompetance concerning the delivery of my phone .i complained about it and here we are 10mths later and the same thing is happening again i spent the whole day waiting for my new phone and nothing has happened he 's so incompetant he could n't find my front door which has the numbers written in bold white paint i take back all the 10s l am so disapointed with you after being with you for years over the past few days l now wish l had gone with another net work and will not be recomending you to anyone after explaining what was needed and hanging on the phone for over fifteen minutes i was told that this had been done but upon trying my number i still find that the number prefix is still there so not happy and would like someone to contact me that can complete my request problem still not resolved the service was good , helpful , however 5 as i could n't have the answer to my question as my name is not under the bill problem resolved very well yea coz its really bad could n't understand english properly and did n't listen to me i had to repeat myself over and over and i 'm now without a phone till friday you seem to provide poor customer service and poorer quality phones . no ...... the advisor could n't answer fully my enquirys beacause your systems were down ! the reason why i gave 10 all the way was be cuz i am very happy with xxx and will stay with then as well thanks think this is the best net work out of all of them thanks from sateesh paul . my advisor was rude amd not very helpful the operator was very helpful , keen to understand my concern about my bill and to suggest ways of reducing .had all relevant info at her fingertips and was very human - empathising about teenage children .i did not feel i was talking to a very young operator who did not care and was just reeling off a script . the 5 for recommending vfone is because i am not pleased at losing anynet . the first time i called the guy appeared very un enthusiastic and sounded like he would rather be elsewhere then put me on hold with out letting me know what was going on for almost 10 mins .i hung up .i immediately phoned back and the girl that answered was clearly laughing with a collegue whilst talking with me for the first few seconds then did n't understand what i was trying to tell her .perhaps too pre occupied with her friend ?i was then put on hold again after i had to keep saying `hello ` as there was silence .i was not told what was going on .after 12 mins of either being on hold or silence i asked for the girl to call me back , having given my number .when asked how long i can expect a call back i was told half an hour .this was at 18:05 .i have heard nothing .i 'm not very happy considering the amount of money i spend with xxx theough 2 i pads and 2 phones . i was satisfied with the manner in which my query was handled . good service all round . met all expectations they keep taking my money and wo n't tell me why instead they told me its not there fault .i hate xxx its a public discrace exelant and very polite people very good network i am leaving xxx due to you not listening to me and haveing to pay for line rentals that were not used also bills in excess of one hundred pounds per month for nothing special so i am looking for cheaper line rental and phone bills q.1 was based on my own opinions on this network after using three network .q.2 was based on how the first time i called on a sunday the person i spoke with was quite rude and were just being silly to be honest they ca n't handle a customerq.3was based on yesterday nights adviser and todays as they were very easy to talk to and helped me with exactly what i wanted to know you just did what i asked for - quite simple really ! because that 's what i thought ! because this time your team were very helpfull and didn have to wait that long . customer service she was fantastic pay her more money excellent thanks could n't get the info i required excellant service i was called 'mate ' by your staff .i am a customer with an issue .it was not explained to me that i was on a 3 month trail for my unlimited down loads .i do not recall an email nor received a letter explaining this .i would not have agreed to a trail period .nor did i request international calling on my phone which i was initially charged for until i cancelled it .poor service .check the recored telephone call . good polite and answered all da problems i had to ring back to see if my request had been processed having been told that i would receive a call from you-that .all did n't come got what i called for thanks i was happy with the service i received because i have called many times and spent at least an hour on the phone with your advisers and on hold .the problem has n't even been solved yet .also the advisers and the text say different things .eg a text was sent to me saying that my delivery had my dispatched however the adviser told me it had n't .i feel xxx needs to sort these problems out because as a customer i am on the verge of moving from xxx . great customer service , very polite , friendly and helpful because they have good service because the advice and things they done were helpful and worked : ) the operator was friendly and helpful and quickly answered my question over all i 'm happy with the service i got from the customer service team i spend long time with operator who transfer me then they told me to phone after 5 & charge 25p then told me to go to xxx shop why ? i feel that xxx should seek to protect me against fraud particularly against known fraudulent companies .in this instance i feel this has not happened and the customer , me , is left to fight the fraudsters alone . my bbm still not working but took my money so unhelpful in the stores and only 1 person i spoke to on the phone was helpful .very poor in store customer service . wasnt very satis fied with the service as the issue has not been totally resolved i have been trying since about 9 clock to day to get help with phone to be told to down load things that did not help and being told we do n't give much advice you should look on youtube for help that is what we do think it is time to look for new provider i wanted the add on i was enquiring about to start immediatley .the lady on the phone was very polite and as helpful as she could be . my issue still has not been resolved after two days after phoning xxx last friday ( 17th ) i was so angry that i was ready to cancel all three of my contracts with xxx .i phoned tonight expecting it to be the same but found the young lady i spoke to very helpful , & i could understand her ! no because xxx did not cut my sub phone number which i ordered xxx i do so bak in august , 2011 .and end up charging me for 6 months ! the only problem is my blackberry messenger has still not come back on but everything else was ok good quick service incorrect data but a good personal interaction . my reason for ratings is i felt i payed 2 much , but gettin more texts messages was good call answered promptly and problem dealt with in an efficient and courteous manner by xxx representative . **** not now , 3 questions have been answered . your people r polite quick and more than helpful . still not got prob solved because you sorted my phone out i think u are the best in uk because i needed the internet settings for my phone , the adviser said he sent them but i havnt received nothing there for it as acomplishd nothin very well spoken and helpful just do n't like being ripped off every month and sometimes i when i ring up customer services with a problem they say i have i have to travel to your nearest shop which is like 11 miles away from we 're i live the person who served me is a king amongst men the first time they did n't give much advice but second time the bloke very helpful and sorted the problem the fellow ensured nothing seemed too much of a problem for him quick and efficient .no sales pitch - a rareity ! bad reception at most times.cant control call settings via handset.one net customer service open until 6pm ?wtf ? the person i spoke to was pleasant , dealt with my query quickly and efficiently .last of all very polite . the advisor did every thing possible but there seemed to be an issue with your it so i will try again tomorrow always great service very friendly , helpful staff because they did n't slove the probem it sti is n't working barry was a very helpful and polite gentleman cheerful telephone manner .thank you very helpful lady good customer service this is the 3rd time in a month that you sent this questionairre .instead of sending a message saying you want to ask then immediately proceeding , why not make q1 , would you be willing to proceed .presumption that i will is just rude and was inconvenient . never got my problem resolved because the xxx assistance is always spot on quick and good service the reason for my ratings was because the advisor sorted my problem out for me and was very helpful and respectfull towards me overall excellent i was dealt with very efficiently during my call , my only issue with xxx is that i have had difficulty remaining as a xxx customer whilst changing from a business customer to a personal user , and upgrading my phone , resulting in a number of unproductive calls to you , and finally having to buy from a third party to stay with you . it was a good customer service .the agent was helpful civility , seemed only too pleased to help me .i am very grateful . xxxfaone were very good to solve the case and was done very quickly but i have one other problem yet to be resolved and the man that delt with the problems was very helpful and polite cos you could of given me a better deal ;-) always bin happy with u . because i called about getting my bbm set up again and it is n't working 0 ever time u talk 2 some one u never get the same story that because the advisor i spoke to was very rude and ignorant , she only spoke and did listen to my query proper and my point , she just jumped to conclusions , very bad experience . my request was not actioned , i had the sim card in my hand but was told i could not activate it as there was no associated order ref and therefore must wait for a new one to be sent out , utter rubbish , they should have just done the sim change , someone has written a policy that directly affects the customer experience , therefore you get a 0 nps score , thanks for nothing i have phoned twice today , as i cannot get on to the internet which i pay for , and it has cost me to call you 's and i was told that the internet is not guaranteed with xxx - so why am i paying for it , and i was told just to try tomorrow , when i need on it just now the person i spoke to was helpful . adviser was very polite and resolved my problems without ,being passed from one adviser to the other , very helpfull 1 . bill has been incorrect for months for different reasons .2 .the error was recognised quickly by the telephone operator.3 .as above .advisor saw error and sorted it .hope next months bill ok . ponr sevice an nn broadband lart 2 weeks my problem is no signal not happy ! check my account excellent , professional service .call handler was very polite and helpful . the advisor who found me the deal was very helpfull and nice to talk to if the signal doesnt improve we will be leaving xxxphone its been rubish in are area for weeks very good service because your adviser was very helpful but unfortantly my blackberry internet servise has not come back on . my internet still does n't work very unhappy with no empathy shown on this call but even worse dealing with the manager .can't believe the shocking service and attitude and they have let xxxphone down ! ! great people to talk to , just kept me on hold for quite a while james was most helpful courteous polite nothing was 2 mutch trouble when dealing with a computer dunce like me he is an asset 2 your comany no excellent friendly service .totally catered for my needs and request i received the service i would expect of a company like xxxphone usual great service always keen to resolve any issues although the query was resolved by a credit on next bill the person who dealt with it could not explain how the error occured or who applied the data packet in the first place .nor could she explain what a data packet was .just said is was obviously an error . i was lied to been with xxx phone from day 1 .always get 100 % would not change :-) she was good as gold .goodmaners and told me i can add 3 iphone .to my account **** i was with another ( big ) provider for years and they could often not solve queries presented to them ( overseas call centre with what seamed like inadequate training ) , i would be on hold for ages and at times would have to call them back to follow progress on a matter ( instead of them calling me back ) .wish i had changed before ...and you support mclaren ! no was very easy to talk to and very helpful plus was n't on hold very long advisor couldnt help at all .told me couldnt send voice recorder files via mms even tho hav before . self explanatory .it was excellent ! the lady was very helpful and polite .it made it alot easier call handled well and generally very happy with the service very helpful and didnt keep me waiting quick and understandable response but fault with 2gb dongle not sorted very bad customer service !please listen to the conversion i had with an adviser tonight if your calls are recorded please listen to the conversation i had with steven around 6.15 pm tonight complete joke .... i tried ringing three times every time i went through to the option i needed i did n't even get to speak to someone i either got cut off or line just went dead i gave up after three times what a service because i am very satisfied with the outcome the unsure rating was because we ca n't know whether the problem is resolved . the adviser sorted the problem , was nice to talk to someone you can understand money my bill fed up with lack of help , shoddy service and daylight robbery !why did i just take out a new contract with you i ask myself .should have gone to orange the lady was very polite , quick .helpful , and above all got the job done .and i could undertamd her fully because she was british . did n't sort out what i needed . still ca n't get my ipad working so problem not resolved :( i have a phone for two months and it packed up can a manger please ring me you said only 3. however i was very satisfied with the help your man in kentucky provided and it cleared the problem .he was knowledgable and courteous and got the job done - hence three 10s very friendly ,efficient and helpful . barry linker in warrington cleared my problem in mins .an issue i had since 15/2/12 overall a very friendly and efficient service only slightly let down by misleading information being given on two occasions relating to time required to activate new sim card not happy that i could n't reduce my tariff .the advisor resolved my query efficiently 2 i initially called to pay my bill but requested a breakdown of why my bill appeared high .the operator was cheerful , helpful and above all effective . very quick call answer , person could speak clear english and knew what she was doing and how to resolve my problem cannot understand foreign accents and they ca n't understand me ! ! advice , patience , good deal . very unhappy i believe that i am being messed about .staff failed to understand my exceptional circumstances and assist me accordingly . needed new chip 4 new phone .they did not activate it ! very good accept my internet is still not on because everything was good and they sorted the early upgrade problem for me yes i was promised three months rebate due to my complaints about receiving no signal for days in end during past few months .on looking at my bank statements this has not happened .why was i promised one thing and you did another ?the last person i spoke to was great ( as they all are ) so i hope my refunds happen . q1 good service .q2 didnt get my xchange 4 my freebi 4 credit .q3 adviser was ploite he was very helpful and friendly and answered all the questions i asked as best he could .he also set up my online account for me over the phone because i was satisfied pleased with service nope poor 3g coverage is my only downfall on the network .over billed because i 'm continually attempting to connect to facebook , emails etc and its using all my data allowance up :( my blackberry internet service still does n't work . the help was really good just hope the problem is sorted soon , as a 've no internet at the moment . was hoping that calls to the channel islands would be included in my minutes , unfortunately it 's not .this causes me to have a lack of communication with a close friend . the agent was extremely polite and helpful and informative , as well as being very patient as well . it was to long and my problems still not solved very friendly and helpful very helpful and friendly no attitude good service there is always room 4 imprvmnt so i only gv 8/10 . no only had a few probs with xxx thats the reason for question 1.but overall im entirly satisfied with xxx ,have been with you for a very long time n intend on stayin : ) fanku query resolved quickly and efficiently polite , efficient , friendly person who i spoke to 41191 iv always been with xxx and do n't want to change i recommend xxx as an 8 due to good reception cover and easy to get thru to cust care-good automated ivr paymnt system and 10 and 10 for male who resolved my issue in a vry friendly manner and he only took a couple mins to resolve it the rating of 7 is because i has to phone up on 3 separate occasions to finally get my the matter resolved , on the third occasion ash the advisor was extremely helpful and the quality of his service was a rating of 10 very satisfied very helpful . call was moderately helpful but a little erratic in her approach dont know why at this moment due to arsehole in xxxphone shop at bolton because ive upped my tarriff and my upgrade doesnt work !totaly unexceptable 4 a companuy like xxxphone i will be sending my upgrade back and moving on 2 another mobile company as xxxphone is totaly uesless ask questions advisor answered with understanding because you did n't solve my problem and i was on hold for 15 minutes waiting for the technical advisor and had to give up and hang up because i was running out of battery . no no given solution for my problem the advisor i spoke to was polite and cuteous but unfortunately he like i was on hold for nearly half an hour he couldnt get through to technical support and my particular problem cant be answered at the moment the advisor was not helpful what do ever .i am really dissatisfied i just like everything about it i am happy with xxx and would recommend i have not been able to solve the problem as yet but hope to soon , i think the person could have spoke a bit more clearly but apart from that i am happy on this occasion my adviser , ticked all the boxes , i believe her name is harriot .exceptionally good at her job and deserves a pay increase .anyway there may be a problem with dpd .good night . very good service . did not feel the advisor knew her products and services , or she was paying full attention to my problem nt helpfull at all the person who dealt with my call was very helpful but xxx as a company are not doing much for existing customers all they seem to do is charge more for the products the person that assisted me was very polite and was able to help me with my query . had to be passed to 3 people - and had to wait -10+ mins to speak .answer h satisfactory as unable to cfm compatibility with bt infinity i am please with xxx because i wanted a control restriction lifted of my internet and at 25 you saying no is a joke ill be leaving xxx and advising everyone i see to do the same very polite and quick to answer the phone , did n't know answer to question but not her fault as seems like an it fault at my bank ur good problem not resolved and staff not particularly helpful .disappointing really . i was not happy wth th ansas i was gvn about my credit & hw th dtails of wot i used was dscribed 2 me .i totaly disagree wth wot i was told & found it all 2 b incorrect & if needs b i wil challenge it . i was on phone for 25 mins did n't sort problem with dongal then told me he send the findings to email adress and i ca n't get on internet to read emails so i worse off than i was terrible service as a result i be leaving xxx advisor did n't know the product i was asking about exsisted seemed disinterested in my problem no lol i was happy with the call and happy to be a xxx customer becouse you have always been helpful the advisor was very very helpful polite and professional , her name was trish and should be complimented on her customer skills .theonly problem i had was with technology she tried to guide me through registration but ur system web page kept showing error do i still have not managed to register as yet coz i was very happy wit the call because you sorted out my issue very quick and efficient very good service . because it was a good service and very helpful but not quite good enough to get top marks the advisor was helpful but my problem is still not resolved as your website is n't working properly and so i need to try again tomorrow before i will know if my problem is resolved or not have been with xxx for many years and have never had a problem that was n't resolved quickly and efficiently .overall good service advisor was friendly and helpful however my issue relates to network service and this is the second time i 've called and i 'm not convinced the problem will be resolved in a timely manner . excellent service .felt cared for .quick solution and answer to my query . there is a problem with the reception of this phone after upgrade yesterday .i know this is the case and websites are full of people with the same problem .i dislike it when xxx are in denial - you should not be allowed to sell phones beyond your knowledge . prompt service , easy to understand .so far solution has worked . i had a really excellent and helpful response from the person i spoke to . bcoz xxx is really good excellent service over four weeks with no explanation for a new phone is terrible , finally got somewhere tonight . the operator was very helpful and sorted my problem can u tell me why my bbm is still not on yet and ring me pls to explain 07767604694 coz ma fone stull no wrkin yes : i have had 2 contact you 5 times since the 14th of feb regarding my upgrade .the problems appear 2 be advisor errors and not calling me back when promised .the last call i made i spoke 2 a male advisor who was 2 b honest arrogant and rude who seemed 2 completely miss the point that i was fed up with the amount of times i have had 2 contact you .hopefully he did correct my order and i wil eventually receive it on 23rd feb.if all your calls are recorded you may want 2 listen 2 the last call i made 2 you . good sever first time i spoke to customer service and they provided a good solution quickly and understood the issue well . 1 : this experience was very good2 : the adviser resolved every problem i had , that she could .but a poss problem with the local phone mast , has no control over but did raise it as an issue .3:theadviser was very polite ,listened well ,caring .sheneeds to be recognized by xxx the reasons for the ratings are that i 'm always happy with xxx the people are always polite and helpful because they gave my a great way to help me good customer service query was dealt with quickly and well . i have given a 0 because they have n't sorted my problem got the imessage was told one thing but could not get the phone registered agent was unfriendly + unhelpful .xxx lie and do n't stick to their promises .terrible company with terrible ethics .i do n't intend to be a xxx customer for any longer than i absolutely have to fck off my new phone does n't work due to a major cock-up .it might work in 24 hours !all i can do is wait and see ... helpful and didnt take long just feel that customer services generally are nowhere near as good as they used to be and vocative as a company are not as understanding and helpful as they could be very helpfull and informative i usually get good service from xxx .not tonight .was kept waiting 4 times for a long time .one got cut off mid call .the last lady made sense after 30 mins .sorry the advisor was very polite and was very considerate about my issue and needs .he was a great help and definetly the best advisor ive spoken to .he even researched the relevant information that i needed and he understood where i was coming from .he gave me great advice and im very happy i spoke to him in particular was very pleased with all the information i recived because i ca n't get my bbm to work very helpfull really helpful adviser simple .look at your opening text .can we ask you 3 questions .which i take the trouble to answer and then you ask a 4th question .4 is not 3 !it typifies the problem frankly .you do n't communicate effectively which leads to poor customer satisfaction . because my bbm services aint working you still havnt sent me my settings message call to get call conference added , done straight away the operator was brilliant and went the extra mile been with xxx for a long time and never had a big problem would rate xxx to everyone . my call was a waste of my time ! i have lost business and money due to th fault with th phone and was n't offered any sort of compansation from xxxphone so iam not very satasfied at all fantastic customer service excellent customer service and willingness to negotiate on price/package .big thanks to gemma and darren in sales .adam difficult to contact advisor unable to use debit card had to contact bank told all in order still unable to use top up the advisor was very helpfull i am very happy with help provided and relieved to have an english speaking person . overall the advisor was helpful , polite and efficient .no problems there .however ... not being able to downgrade to a more suitable plan has made it difficult to recommend as i am now paying more than i really need to . friendly and helpful i was very satisfied with the service on this occasion .however in the past we have had plenty of problems so still a bit wary . i am 100 % happy with the services i receive from xxx because the customer services team are willing to go that extra mile to help . the bills for international txting are massively inaccurate little annoyed at needing to call , but very happy with service provided when i did .issue was promptly and professionally fixed . because my problem was resolved in a professional way i have been with xxx for 20 years i am not happy with the service the lies i have been told but if you would like to call me i would be more than happy to tell you why i am planning on going to another network . what a stupid question and waste of money when i could a cheaper instead of this service ! xxx charged me for delivery , xxx gave me no choice but to retake out an expensive two year contract as my old phone was broken also i had a htc sent to me of which is also not wanting to work well at all i feel i 'm a good customer and all xxx do is take my money and i 've been promised money bk on a mistake xxx made over a few months costing me more but am yet to receive it - not a happy customer i do n't feel you value me as a customer when i 'm a good customer to you unable to sort out very high bill/ price plans for business phones / advised me to go to a xxx store - who i suspect will merely tell me to go back to call centre .told no supervisor available .very poor service ! the call handler answer my query with clear and easy instructions , which i followed and solved my problem.thanks answered all my questions i have been with xxxphone for more then 10 years and ha very helpful person ( peter ) issue no resolved , but i am swapping sim to another phone , and testing again .inclusive , as seems ok now . all good because the opporator was extremely lovely & very helpful . advisor was the best and most helpful i 've had from xxx i did in my 3rd reply adviser was able to deal with my query very well . . the advisor was very helpful and knowledgable .did n't get the answer i wanted about upgrading but understand why very efficient the lady i spoke to was realy helpful so gave good ratings . xxx is a multi national group yet as a client who continually travels out side of the uk and europe but even so you cannot offer a sensible package .all your beleaguered staff can offer is ` but we are xxx uk - we ca n't do anything ` that is ridiculous clearly a corporate decision to make more money put of the `punters/marks ` i had no problems before and on this ocassion the situation was dealt with quickly and the advisor was pleasant and helpful 10 i was satisfied with the service pleasant and helpful problem , quickly and successfully resolved . i 'm very happy that the person i spoke to knew their job , was well trained and the call was answered in england ( very important ) .my question was resolved straight away .i just do n't get asked by many people what network should i join , mainly as everyone i know has phones already .i would say xxx if asked though .thanks . i was very disappointed with the message conveyed to me and will transfer all 5 of the contracts i have with xxx as soon as the contracts expire .however , dave the advisor conveyed the xxx message well . 10 well the first one is said 9 because xxx is pretty good it has recommended as one of the best phone lines i 'm not very happy :( felt the lady was very helpful and answered my main ?but i still ca n't access emails which is a problem very pleasant advisor who dealt with my query efficiently . because your rubbish cos every time i call i 'm very happy with the out come and how well they have delt after multiple attempts to resolve issue it is still outstanding and i have not had anyone contact me on this its rediculous very and i mean very good service the adviser was ignorant of the facts . the call was disconnected while the issue was being resolved for polite and quick attention also the refund i received with no quibble every ones entitiled 2 an opinion. due to false advertising .you advertised that i could upgrade in march .just days before march you remove the offer .i have 3 phones with you ( 4 if u inc my work ) and i do n't get any perks/rewards-just false advertising .disgusting . i have been with xxx for at least 15 years and have had problems in the past and have called to speak to an advisor each time i did the problem was sorted out straight away and the person i spoke to was very helpful and was nice to speak to xxx have always given me great service . i need to go to store to check aspects of my phones connectivity .ashley was informative and helpful . i was pleased with the service i received yes = i needed to speak with someone but could n't = i wanted to ask if i can block making outgoing calls or make all calls after the agreed number stop until thd next months allocation begin again ! i 've been a xxx customer for a number of years & i 'm very satisfied with the tariff & service you provide . i feel that the service i received deserve the max points . unhelpful as usual adviser was helpful , quick , and showed good customer service i found the adviser to be very helpful and friendly attitude .and the fact you could speak to a person not an automated service !: ) i wanted .to speak top customer services but they had closed .staff member was helpful and polite i will write a formal letter of complaint - if i was n't tied into xxx i would be leaving - the ethics of the organisation and it 's customer service an focus is simply vvpoor and not what i expect the man was patient .polite and informative lost all bbm and internet services on phone ending 259 despite being told they were reinstated free of charge for remainder of contract .can't even get internet at home now can only call and txt .not impressed i was generally happy n satisfied that 's what i think of the service texts still not working .send a replacement ! went through to wrong advisor i e lost and stolen but he still helped me with my puk code .very helpful no credit had a question to ask ..it was delt with in good manner and prompt . extremely disappointed by xxx overall this going over allowance is a joke as he gave outstanding service and answered my question quickly and clearly advisor was friendly and helpful the problem still not been solved with phone bb an internet still not working they could n't help with the whole of my enquiry , maybe due to the time they were called , but gave other numbers to call because i an having trouble with blackberry messenger .it has charged ne for it but it is not allowing me to use it correctly she did what i asked , lost phone and wanted it barred , was straight forward n the lady was polite enough need to remove international call baring to make an emergency call abroad !call centre meant to be open until 2100 yet closed at 2035 !unable to log into my account online due to me having incorrect pin , apparently ! ! poor all round !will be move else where soon enough ! the agent was arrogant my topped up 5 pounds for my blackberry internet services yesterday afternoon .its was successful for me to opt into the blackberry internet services but my blackberry messenger is still not working .i need help for it to come back on . i have used all of my credit trying to get it fixed i now have no credit to phone back and my services are still not working i upgraded my blackberry to an iphone .my iphone arrived with no simcard .meanwhile my blackberry wo n't work for email .i rang again and was told that would be corrected .four hours later blackberry still not working for emails ?why ca n't changeover take place on registration ? 10 i dont need a reason just now im watch football goodnight you said there was only 3 questions ! ! ! you 'd one of your staff just do not care and you change them regularly without us knowing activation for sim not available when i called , website not working rubbish x 10 very well looked after sorted straight away no holding the line please overall always a very good customer service experience ongoing issue since september , still not resolved .was told a manager would call me back within a timescale for the last two days .still no call .i will be leaving xxx after being a so called loyal customer for the last nine years ! because your such a great work support my adviser was very helpful and after following the instructions i was given , my problem was promptly resolved . well i have been trying to get on bbm for the past 3 days and it wo n't let me she was n't able to resolve my problem because customer service was closed but she was very polite xxxphone isnt as gud as it usd to b with svce just satisfied 10 out of 10 good company need called now coz ur **** i called because your website was broken and i could n't view my bill online .the service to contact xxx by email was also broken .and because it was after 8pm the advisor could only deal with queries about lost or stolen phones .i was told to ring back the next day .so it was all a waste of my time .my gripe is really with the website - its lack of reliability is truly a disgrace . prompt efficient response when i was frustrated at not being a nle to access v oice mail ab road ! problem sorted with minimum fuss and politely handled . 2 because i subscribed 2 blackberry internet teatime last nite its took me fiver an still carnt get it on ! because i have a blackberry and all the time the servers go down issues not resolved , not happy with the outcome and issue still ongoing an has been for some time . i was not answered my questions not .gimme iou i was told i could not resolve my topping up problem untill 8am .but was sitisfied with the advisors advice xxx billing service is appealing.almost every month i have to query my account. just in the last 13 days it said that i have used 554 minutes and i know that 's definetly wrong .however your customer service is always brilliantly please sort out my minutes . truth my friends problem was sorted quickly because i never get anything free and the last time i topped up i didnt get internet use i would appretiate if i could get something free or ill have to leave xxx thay r verry good becuse find your customer care advisers very helpfull the operator was very polite and explained everything to me so simply and fixed my problem promptly . no cant be bothered quick efficient and did what i asked and told me what next steps were in polite knowledgeable way . i was stressed out by the fact my car had been broken into and the advisor was very helpful , polite , courteous and sympathetic without sounding condescending at all well the guy helped me out as much as he could but when u need the phone for work and ca n't use it at home no more signal there and the problem coz it 's really easy 2 use and u do n't mess u round xxx are rubbish ca n't wait to leave prompt efficient and friendly help which resulted in immediate remedy quickly got through to someone and they resolved query on first call . you still have not resolved my problem i cannot access my blackberry messenger and its states that it is subscribed on my account staff are friendly and attentive , but i 've had my new phone 2 weeks now and still ca n't use it at home cos the suresignal do n't work fed up with being messed around .still not got anything sorted yet thinking about going to the newspapers i 've had to call a couple of times in the past few months & your always polite & helpful . the advice i was given worked very satisfied xxx dont value their customers .ive been with them 15 years and cant wait to leave the man i spoke to was very friendly and polite and helped sort out my problem the first advisor did n't get it right ,the second one today did . i am impressed that a replacement item that was certified on the 16 of this month as fit for purpose , did n't even last 24 hours ! ! ! good service i think your expensive so therefore will be leaving you when my contract runs out .you dont offer any benefits for being a good customer and never told me about military discount excellent service and efficiency . i rang 5 times and each person was telling me different things to resolve my problem and none worked except the last person !hopefully it will all be ok wen bb is running properly again ! i 've been had to make 4 calls to fix this phone , been told something different everytime .and then waiting for half a text to try and fix a brand new phone . nope being made to chase around for information even though xxx caused me the problems and were unwilling to accept responsibility i have called 4 times without a solution my query was not dealt with , nobody tried to help me , and i recieved poor service cause it has n't help with my interenet i still ca n't connect !and i think i 'm going to change mine and my 5 family members network good quick polite service cs was polite . because issue still not sorted very please with service they reflected my experience of the service services offered are not fit for purpose . difficult to understand person who delt with my enquire i am english . polite and very helpful took 7 calls to find prob my rating would of been better but they have not resolved my problem because i can not still use my internet services service was good and handler was nice good customer service explained the problem and when it would be resolved good maners help advice unhelpful the advisor on the phone was pleasent and helpful i have got no satisfachian .:-p all dealt with as far as could be but phone still not connecting to internet .was n't happy i got charged last night for customer service automated message though . the call back service worked great scoring xxxphone a 6 , my problem related to a blackberry issue which led me to be on hold for 24 minutes to which i was n't not connected but disconnected from the call .further to attending a xxxphone store i still had no luck with solving my issue .without a blackberry service on my handset it is impossible to use my text and web freebie .later calling xxxphone i was told that i simply have to wait untill a blackberry issue is resolved so i have now paid for a service which i am not receiving . they could answer amy question quicky and clearly advisor was n't able to tell me how much my bill was and also you took the bill early leaving me unable to provide for my family u suck ! ! xxx is a ridiculous company .and that is my answer to the 4th question although there was only meant to be 3 questions . i asked the adviser that my bbm is n't working . i called 40035 to activate it and the adviser said it would work in 24 hours i have been with xxx for years and had no trouble i thought 10 was appropriate , , , , , , n wait 2 long 4 help . the guy in cairo who helped me was so helpful and polite and friendly .he resolved the problem and did n't rush .customer service is often so poor these days that this guy was a breath of fresh air . communication , via sms , between xxx and orange remains unsatisfactory , in this case . you do not inform your customers when there is a problem .and waiting to speak to a someone takes a very long time and the problem still does not get solved that 's really bad customer service if things does n't change i will be switching network very soon no 1 has solved my problem yes be cos i have this new complecated fone and asked for advice and he was patient he wlistend and give me good advice because the advice i was given was good but i have n't actually done step by step instructions cause i do n't have the phone at moment so do n't know if advice works . i was not pleased that your website did n't show the old sure signal registration and it needed me to phone to have other removed . . your site has had similar problems before ... however the lady was very efficient and once she understood the problem resolved it quickly . . jeff good all round service three phone calls to useless operatives who could understand ir fix the problem this guy fixes it striaght away . bad reception ten there good at helping out and nice u said 3 questions !the guy i spoke to was very helpful and charming . 2 days after this issue began i still have no internet or blackberry services. i will leave xxx if this issue not resolved today .thankyou . the girl was quick and efficient with answering my query still getting check operator messages because the woman i spoke 2 would not solve my problem so i hung up and rung bak i spoke 2 the second time solved my problem in 2 minutes my bbm is still not working since yesterday morning simples , i recieved excellent customer service on this occasion . because my blackberry messenger is still not working all the man said was to take the battery out a have all ready tried that and it does not work the operator was friendly and efficient today was fine but i have had previous issues xxx still havnt fixed ! ! every one was very helpful ask youre rubbish team very helpful and polite the question thats i asked was answered honestly and opperative went out his way to advise on an alternative solution . disappointed phone did n't work right away something wrong with sim but .the gentleman was very good that dealt with my query was very nice and efficient thank you lack of network coverage but custumer servis very good.cheers it is high rating as in the end the advisor resolved the issue as i expected .the only thing is it could have been sorted straightaway and instead i had to be told ` checking with manager ` couple of times .on my issue , based on my personal account and what i pay i believe it should have been sorted straightaway .at the end of the day it is part of xxx promise to its customers . t good the telephone service is poor , shops helpful and understanding patrick was very pleasant and dealt with my request swiftly i called up and what needed to be done was done basically , i am very satisfied very good . problem not resolved yet . i 'm very dissatisfied with xxx for there service and there price plan is shocking. i have two phones with you and unless you can come up with something better , i will be going somewhere else have had a few problems these last few wks and the whole team have been so gud in getting me sorted q1 good value q2 cud help a little more q3 good advice etc i ring this morning to solve my problem i hv got 2 contract in my account am old customer stil they didnt help me when i bought contract 1st time they gave me phone n after 24month i upgrade my contract same deal sme1 ring me 4rm xxx n i asked for phone i was in work n she said u want this deal yes or no unless i wil cutoff phone call then i said ok carry on this deal then i realise 1st time i get phone on same deal y i cnt now when i upgrade second time dats only problem i just asked for phone like i get same deal before unles am happy wid xxx thanks no helpful advisor who sympathised with my situation not helpful at all really i was extremely pleased with the lady natalie from collections team 6 who treated my query brilliantly .the .when i tried to get put back thru to her the man who felt with me was extremely rude to me which i felt as a customer was incredibly bad customer service .the last lady i spoke to was amazing and really sorted out my queries for me and helped me pay bills etc etc . because the leuel of service i recieved was fantastic by 2 diferent advisors called steve and a lady all of whom r from payment department i think firstly i would only 60 % recommend xxx to someone else as i am someone who doesnt have the internet + when you get a information tx they often dont tell you everything you have to go on line which i find irritating .the advisor i rated highly for her assistance & in terms of whether the matter was resolved-no it wasnt , i was taken off my pay as you go plan & put on the simply price plan with no notification at all + after a loyal customer for many years i am bitterly disappointed . very prompt and professional . no not resolved .keep getting passed from agent to agent to resolve and if still is n't . the male advisor i spoke to was very rude and told me all the wrong information problem was card i gave a 2 because my problem has n't been resolved and with todays technology it should n't take so long as you had taken direct debit payment out a day early than usual+now i have a bank charge for this as i did n't have enough money n my account normally my direct debit date is 23rd or 24th of each month your original text says 3 questions , this is question 4 and i therefore choose not to respond . myproblemisnotreaolvedandihavenorhadacallbackaboutitiusethisphoneallthetimeforcallsemailsandtextsandthisiscausingmeamassiveproblematthemoment the automated payment system does not work .the contact us option via email does not work .the representative was apologetic and informative yet limited to information available to them the only thing i can say didnt check if it was sucsesful not good as was supposed to receive new battery on monday and order not processed correctly my problem is not solved i cannot access my account rang 3 times but no luck pleased with service overall , but would have liked a price plan less of a jump from 1200 minutes to 3000 mins . overall it 's not bad it 's not grate lt confusing to me most of the time i was happy with the customer service , i 've had no problems with xxx , advisor was pleasant : ) because my problem was not solved , i was put on hold for 15 mins while it was `being sorted ` - gave up waiting in the end .now hv to go into the shop at lunchtime to try & sort it out . i 'm japanese .some of staff sounded little bit difficult 4 me 2 catch unless they speak slowly but i managed .thank u . just what i think . my contract expired about 2 weeks ago , as i did not know what i wanted to do , i agreed to a 3month don only contract .i am going on holiday on sun 26th feb and wanted to upgrade to a new phone on a 12month contract .i am told that i cannot until the 27th feb.as my battery is poor , i will now probably agree a new contract with another network operator and let the 3month one with u finish .your loss at the end of the day . i hv always received good service . it was very clearly said even though it didnt help me good service , happy representative , made it easy for me . poor service so far .unable to connect to the internet or bbm handlers were very good , but a little frustrated it took so long to active the new sim card for the upgrade .also disappointed at the quality of the free case i was provided with the upgrade clear concise advice i still have no internet connection or e mail access after 10 phone calls to xxxphone i have had terrible service this is the 1st time this has ever happened am really disapointed with xxxphone who are so excellent normally the delay in answering the phone .lack of understanding in your staff to resolve problems .no sense of compromise to keep customer satisfaction customer advisor spot on , disappointed i could not have been given at least a morning or afternoon time slot , someone will have to wait in all day . i like the xxxfon because the team are very respectability and lovely and read to help no because xxx are a good network no help and no solution .rubbish . ive always been with xxx because i have been with u 4 years and never had any prombles the reception is very poor at my location in fact it was better years ago .hence it would impossible to recommend xxx .there appears to be no indication when 3g will be available to my postcode .the customer service person was the only thing worthy of a positive mark good communication and very helpful advisor , thankyou . very patient and very helpfuljust waiting for confirmation text issue should n't have arisen but representative was good i do n't feel i get anything extra for being a loyal xxx customer .xxx is expensive & u do n't get much back the man i spoke to was very polite and helpful , and got my problem fixed in less than 1 minute your customer service is useless .i keep having to phone to try to get you to send me invoices so i can claim back vat but it never gets done .this has gone on for 3 or 4 months and i dispair . very professional and efficient . i have been give incorrect information , my account has been miss handled , and when i have rang to try sort things out i just get a negative response , as if everything is my fault .so i would rather take my business elsewhere were it might be valued . not impressed that money has been taken out of my account when it doesnt normally go until around the 24th .it has left me over drawn .and me phone is **** and cant get an upgrade . helpful ,informative but shouldnt have to ring in first place if salesman had been better my blackberry is deactivated and everyone blames the system not being able to update my data and i remain not connected .everyone seems totally helpless ! 5 for recommending as my packages have n't worked right for a while and its costing me a fortune !6 because the man was helpful but still my query has n't been fixed !finally 8 , as the gentleman came across polite and helpful and took time to think about other ways in which to help me ! i like the way your advisor spoke to me very help full and gave me good advice on wa to do because ther sorry thay couldant do nothing about wa i need done thank you the service i just received was fine .i rated lower because the charges for outside of your minutes are too high . quick and easy to action my request .no pressure to buy . i switched from orange to xxx after countless bad experiences and every time i 've called xxx the rep has always been friendly , helpful , empathetic of the situation and keen to go that extra mile .today , sharon was all of those things and a real pleasure to talk to . because you asked for them excellent service from martin .went over and above my expectation a credit to xxx . good service that 's 4 questions not 3......that just about sums up my reasons why the ratings were as they were because service was good my query was dealt with quickly and efficiently . you said three questions not four attendant was very pleasant but said she would sms me a package to enable packet data on my phone .no sms came the advisor was very helpful . very helpful and polite the person i dealt with was very helpful and arranged what was asked .when instore your 3rd party partner let you and us down have n't been able to use my phone for 3 days as you have a problem with my local mast & you ca n't tell me when it will be fixed .have to drive 5 miles from home to get a signal !not happy ! fast efficient service i have paid for my blackberry internet service and it has n't been working for days and there still has n't been resolved poor customer service on 1st call made . despite 3 calls , problem not resolved i find your sla levels appalling for such a large business .no service between 6.30pm and noon the following day .the alert only went live on your systems at midnight .the call handler was fine , polite direct and informed .just hamstrung by the business constraints and service delivery . looking after daughter in london with broken leg having come from the lakes so needed to to up urgently . very unhelpful , problem was not solved at all and unable to communacate properly as language barrier your end ! did n't offer me what i wanted and did n't seem to know the best deal .lost the signal and no call back . he was friendly , patient and very helpful . all good .disappointed that someone managed to hack my account initially but overall happy with xxx matter was dealt with quickly and pragmatically . that 's 4 questions advisor gave the impression he wasnt really interested in my problem because i am not happy with wot i am getting when it cost me to ring u and i aint got wot i needed and i know u szid u give me the money back but that not the point u need to show some good will thing for meess ppl about very good advice & service still waiting on xxx to get back to me about tariff ? ? great service , although a unique query the agent manager to handle it with great care .thanks no you cut my phone off for no reason other than someone being too lazy to read the file . because the person i spoke to was n't very clear it felt as though the representative on the other side on the phone did not want to be there .he also did n't ask why i wanted to know when my contract ended .not very engaging at all . very helpful and good english great interactipn with advisors who build up a rapport with the customer ,and offer extra assistance if/when required .very hepful indeed .great customer care .thank you thought the adviser i spoke to was helpful knowledgable and gave practical solution the advisor was polite but i did n't solve the problem in the way i wanted to! kaleigh was friendly helpful and did her best to help me . i just thought the girl was very thorough and answered my queries i am very pleased with her replies the customer service & all the services that xxx gives me are amazing , but there 's a problem there , i 've confirmed my student discount 4 months ago & i 've realised that it was n't been confirmed until today , also it shows more amount to pay in my xxx app that what it should be & even though that it shows more , i always receive the same bill as the app shows !so i really want xxx to take a look at the charges & try to solve it please because i think i paid more than i have to pay these 4 monthsthanks all the things i wanted to sort out were done with no fuss with a very nice girl . btopenzone login does not work , advisor does not know enough . everything is really efficient , friendly staff and quality products i am still waiting for my internet setting via text message .as i need to access my email 's for work .... refer to my first reply i cld nt get a clear picture of how 2 gt a view online of my contract with u , stating mns , price , text n internet .i cld nt access my bill online or update .i wantd 2 know 2 compare with a bt offer .he did nt know how 2 help your service is shockingly incompetent .overall experience is bloody awful no i do n't have time the 7 was because the problem i am having with my internet has n't been resolved yet , 8 was the way the customer care rep told me how to resolve it and the 9 was for she handled it , felt satisfied even though it still did n't work . best network i have been on get some one to ring me nothing generally wrong with customer service , but upgraded broadband last year and no one cancelled my existing one after being told to throw it away and now have to give 30 days notice to cancel it myself again . had been restricted again wrongly , advisir not written anything from previouse call , dissatisfied with xxxphone completley business advisor was fine and very polite the problem was as a business customer spending quite a lot of money and requiring a new phone as damaged i was told it was better to go to a xxx shop to purchase a new handset .surely it should be discounted for a regular business customer of over 5 years .i await your reply .kind regardsmatt hooper good service cut off three times .overcharged on my account .ambiguous contract paperwork .unhelpful staff . courteous polite and query sorted . what else is required ?zilch!job done . you were not able to provide blackberry enterprise service for my phone which i bought from a personal account even though i spend a lot of money monthly very dassetisfied i am satisfied about my mobile acc solution to issues found by second operator .first operator recommended wrong approach . very disappointed in the service i have received recently and my faith in xxx has dropped considering i 've been a customer for over ten years it took about 9 attempts to connect and get someone to ring me back about the faulty blackberry i was using . . eventually on the last exasperated call the very lovely adviser called me back and restored my faith in xxx , the guy deserves a pay rise . . helpful friendly , because it was quick .easy conversation and the answers i received were straight to the point and my query was rectified .i just wish my call 1 month ago was dealt with this quick she was helpful polite and rang me when we got cut off problem with online account and still not fully resolved . cheap foregin labour when i contact xxx uk i want to speak to somebody in the uk thats it im glad i didnt get these in the ealy hrs like u did last time ...u were reported to off-com for that no good customer service by helpfull lady , discusted at why my bill has doubled in a month now you charge for whole min even if u use just a second , will move from xxxphone asap mr m l martin enquire quickly and efficiently dealt with i had no query ! ! u were very competent the advisor was friendly the only things was how slow the system seemed to be i have been with xxx for many years and have always found them to be professional polite and efficient i have been asking for a paper bill for 4 months .each time i am assured i will get one but still nothing happens because i 've had to call you about 5 times for the same thing , i keep getting cut off on the mobile whilst calling you and i 'm not very happy . due to my question being answered satisfactorily reason being my problem is n't resolved and now have no credit to call bk customer services because i wasnt put on hold , the guy new what i asked and sorted it whilst being easy to talk to .its not a lot to ask but it does n't half make a difference , hence why i have took the time to reply . my upgrade date was 90 days from end of contract which is today have now been informed today , that you have changed upgrade date to 50 days threfore i cannot upgrade until april 2 , i have had no notice of this change until today . excellent service from trevor ! because i was told i could upgrade took time off work and the to be told i ca n't in store because off the analyst i spoke to made a mistake very disappointed as i spend a lot off money with the company and feel let down ! call answered quickly .question answered quickly with good knowledge behind answer . i pay for a service that i do n't seem to receive , since the outset ... wee)w because they were very helpful because i was overally satisfied and impressed with the conversation . the right answers and promt i was satisfied with service as long as they do what i requested in cancelling my insurance i feel the problems l am having with my phone has n't been resolved . i would rather have got the option to exchange or replace the phone as l 've only had it 6 months . rather a long wait after the phone was answered before i was able to speak to the agent but then my questions were answered very helpfully because the adviser was helpfull .i like xxx phone network but would be helpfull if my blackberry messenger came back on the adviser said there resolving problems but my brother an sisters messenger seems to be working fine ? found out all the information i needed to know because the advice was good and the adviser was nice but i was disappointed to hear the black berry messenger services were down bacause i still have not got my black berry messageer on xxx changing my contract term without permission , and having read out to me that i had an 18mth contract from 04/10 and still being stated in contract until 09/12 she answered all my questions and solved my issues no i requested a service re my acc and was advised the best way to handle it .it therfore satisfied my reason for the call i could n't get through to an operator lat time and previously unable to help with my phone signal dropping off on every call ! ' good customer service but difficult to get to speak to an advisor as too many options when ringing good customer service very polite and helpful adviser becouse i am having problems with my bills every mouth advisor very helpful and problem resolved customer care skills excellent the person i spoke to instantly understood the problem and knew how to fix it .he then went ahead and solved it with no fuss or drama . i found the man i spoke to very pleasant and nice attitude ,sorted my problem out with no fuss ,he was very pleasant and polite because u ask 4 them he was very helpful and polite that i have been with xxx for years and i 'm told i have to pay for a repair on a i-phone previosly replaced with the exact same fault .this will cause me to leave xxx . the adviser understood the problem ( a logon problem ) and although she could n't solve it she quickly identified a work around (use a different browser ) . the matter was resolved i 'm happy and i spoke to a human that speaks english please listen to the conversation that took place this morning any help i need is always given efficiently & pleasantly .i am impressed & thank you ! xxx are always helpful good service , polite man : ) my blackberry internet wo n't work so i 'm not happy quick and helpful response xxx is getting worse and worse !my account has been updated incorrectly for many times and if i do n't look you create more mess !i gave you so many feedbacks but i never had a reply from someone responsible !take some actions because i will !the competition is not sleeping !regards , 07901635994 , dimitrios sismanidis lack of competent service frm your staff esp someone on tech support by name of ahmed. staff member was very helpful ripoff prices u got my bill wrong there 's no way it can be 103 in 2 weeks ure takeing the **** as i had charges added to my bill without any question my query was dealt with by a very helpful member of staff cuz u dnt seem to do wt i ask efficient helpful friendly could not get a straight answer abt billing dates bein charged twice for my contract on more than one occasion always room for improvement query answered sufficiently , but difficult to understand advisor at a point the girl was pleasant and helpful but still was n't happy about the end result as i have spent a lot of money and recommended xxxphone to my family and clients over the years ! no the lady that i spoke to was pleasant , friendly , and attentive , she answered my query very well , n offered for more help and support , thank you i have been charged for a call i didnt make and now have to spend my time going into a shop in town costing me time and money trying to sort out something out which is xxxphones fault not a happy customer at all was n't very happy with the attitude no today the help was very good , last time i need help the guy was useless , that 's why your people are inconsistent .that 's the reason call was handled in a friendly and efficient manner but took a while to find some of the info the service was excellent becausse .no wanted 2 hear .wat ii had 2say wanted to discuss pricing and cost of calls /data etc could n't tell so am moving to new provider no service quick phone call , asked for one thing sent to me was done straight away .man on phone friendly problem handled quickly & efficiently and happy with info provided by vf customer care rep.very helpful . tats the way i felt was good a nuff . quick friendly and efficient service .matthew was very helpful thought i had ? customer service opp .was excellent very helpful and quick .thank u its the first time i have had a conversation and had help from start to finish without atitude and threats . it was good service helpful , friendly . no customer service rep helpful and dealt with my issues ! my questions were all answered always find xxx very unhelpful and will not be renewing my contract surely u should be sent a text when your using over your monthly price plan excellent service friendly helpful staff happy with service over all the gentleman who i spoke with was very helpful and polite had a good service provided . good service the call had answered and dealt with all the problems i had and the gentleman was very nice satisfied good service and telephone manners quick .efficient and respectful ! calm and patient , plus my problem was solved coz the lady from india on char was brilliant and she should have a pay rize for doing her job brilliant and the man i spoke to thos morning was good to quick & helpful he told me what i needed to know very good sales rep good service was told that i could n't get info i requested , but have been able to get it before . your website does not allow me to see my bills because it does not work , but you still help yourself to my money whilst i am in the dark as to what i am being charged for . am still not sure if the problem is permanently fixed .the problem should have been fixed a month ago , but the last operator helped me get the resolution i was after i find that the service for small business is shocking good customer service skills organized to have e mail loaded on my phone was supposed to have taken two hours still on answer and cant get an operator my bbm and internet stopped working and only just got back on it , have n't even used it yet your adviser was extremely helpful but i still have the problem i was please with how you answer my call and i did not wait long .thank you everything i required was answered with no problems i have been with xxxphone for years i pay u alot of money the advisers on the phone all say something different they dont seem to have any awnsers i get nothing but trouble from my phones from urselfs and my bills are always high and they dont ever seem to wanna help ! they never helped my problem atall and the network is a joke ! ! told me wat i needed to do then when went in shop done in seconds thanks polite and quick everytime i have spoken to anybody from your team i have always found them very helpful ,polite ,and explain themselves very well . the lady i spoke with was fantastic ,really patient and understanding plus extremely helpful , really brilliant . still feel i can can a better deal elsewhere .never seen a bill .the monthly bills are too expensive , and will leave as soon as contract expires .paid extra to sign up for 18 month and just been told 24 months .am not happy i get i good device from you and quickly thankyou adviser not listening properly .problem not solved . i called for new connection and the agent was not helpful at all .i was recommended by a friend and hence why i called . the adviser was helpful all the way i was satisfied with the person i spoke too but my problem is not yet solved i was satisfied that my query had been answered and the advisor was helpful satisfied since ive had upgrade the fone rarely sends messages .most texts iv sent today have failed .not happy with service ive received and think a new phone should have been sent out before now .have been a customer for over 12 years . very helpful and friendly the call handler i dealt with this morning has been the only xxx employee who has dealt with my call proactively .i am not happy with the service levels from xxx and will be leaving as soon as my contract allows woeful communication , and the issue is still outstanding .i am writing to your complaints department in newbury , and cc ofcom .i am extremely dissatisfied . problem not resolved good serves i have answered 3 questions , enough ! i have always been with you for about 18 years but no connection for last 2 weeks but always polite mo phone great fast service with insurance claim .friendly advisors very helpful . i was only after a stock enquiry at a local shop and the advisor helpfully called the shop for me .good service . the adviser was perfect , but xxx treat new customers better and offer more to them than longstanding customers with 4 accounts ! freindly advisor dealt with my prob quickly and easily very pleased with the simplicity in dealing with the enquiry . because im satisfied with your service . the advisor solved my problem quick and easy virtually no time on hold , and a friendly and helpful member of staff quickly resolved my issue . i 've rang xxx for two days with my problem i am in france and rely on my fone for business and nothink has been done to resolve my problem only used my credit the internet issue has not been resolved yet despite being in progress for 2 weeks already .the advisor was very helpful , much better than o2 ! comparisms with other networks iv bn because he was polite he sorted my problem customer service agent in the insurance department , not being able 2 understand very well . please read the texts usually good reception 2 helpful operators 3 phone out of stock ( hopefully not for long ) just a very polite and helpful advisor very helpful and friendly - felt a bit rushed at the end ..... the reason for my rating is xxx have always been helpfull when i ring , i didnt score 10 as nothing is perfect , but i always get a good service good service reasonably satisfied dealt with ok but not happy with how the invoices have been structured have had lots of trouble with texting ,not arriving or receiving since 14th feb ( including my theoretical unlimited w/e texts ) my dad has been in hospital ,so really needed them .i tried turning off-battery and sim out ,to no avail .was still receiving texts from xxx ,ant noone else .if explained how to re connect thru settings ,which worked .my service providings are restored .he was excellent .i do wish it did n't happen .mate with you ,has same problem . i just thought she was a friendly adviser it was all handled very quickly quick , personal & interested grate service & tks john i have had this phone now for 3 days an have phoned customer serves 5 times and have spent about 3.00 pound in calls r u having a laugh resolved an ongoing fault with my phone , very polite and approachable and very efficient result i called to see how much i owed on my contract to end it and was given the correct info .i have been a customer for numerous years now and on my phone not working i do n't feel like you have helped me in having a working phone to use until my contract ends .i feel after the years i have been a customer and the phone calls i receive stating i am a valued customer the time i actually need help there has been none available . still waiting for you to call me back to solve the problem ! ! ! 7= i would recommend using because there is a lot of good deals that can be tailored to individual needs because he did not solve my problem and he put the phone down on me good service because the issue was n't resolved was told i had to wait for the connection to be fixed which leave me without internet connection the advisor was prompt , in control of the situation and very helpfull . the girl was very helpful and pleasant and sorted out my problem quickly the man that spoke to me about my problem was kind , very helpful , advised me on what to do and was polite operator eas very polite knolegable and thourertop marks to her very helpful young man ! the advisor was very polite , she asked questions and listens to my answers without interrupting me she also displayed empathy towards me during the conversation .i believe the personal touch , empathy and politeness is lacking when dealing with customers by so many companies these days , most companies tend to be too assertive to the point of awkwardness , without caring about the customer , but i 'm very pleased to have spoken with your operator and experienced her telephone manners the conversation has given me hope .thank you still ca n't get bbm to work the staff member was helpfully , eager to please and came across as warm in manner . expedient answering to my query why is n't my bbm working because the blackberry services wo n't come on or the internet the guy i spoke to was efficient polite and worked to resolve issue immediately 8 i have already done so on my original ratings friendly and helpfull staff because very good and friendly service the man was extremely helpful and knowledgeable . no you said 3 questions of course , i would normally of rated your operative that i spoke too today higher , however i am very hesitant to overate xxxphone due to the abysmal service i received last year from your technical services , i have been a loyal customer to you since mobile phones were first introduced & i really expect better .hopefully this explains my average ratings , not directed at the you g lady directly , just xxxphone as a whole i was on hold for a while and it took 2 people to tell me why my blackberry messanger was n't workin daniel was really helpfull i had a real problem wiv account and he resolved it . english call centre advisor very helpful and polite charges added due to mistake , the rep was not willing to help well iv called twice now once yest and the computers were down then i called today and was n't fully satisfied ! unacceptable high billing that can not be reinbursed to me for 10 days ! on previous calls xxx agents had told conflicting advice on the subject of nuisance calls/texts .the agent i spoke to this time sympathised with the situation , unlike others previous , then went on to clarify the facts & help in a constructive manner .to the point that , due to his actions , the next time i phone an agent about this issue , all will be already set up for a hassle free resolution & number change . my phone is still **** quick and easy phone call . after 5 calls at 25p the problem has still not been resolved !to say i 'm unhappy would be an understatement , i feel at worst i should be reimbursed for the call costs ! fast , efficient and no fuss my bill was to high ,i didnt realise my minutes had run out as there was no messages to let me know .imnow thinking i should go to another company as i dont think iv been treated as a valued customer and iv been with xxx for over 10 years . no poor communication skills by advisor . because you refuse to help due to my htc phone having same fault as before , and me telling xxxphone i can not be without my phone , i feel it could of been exchanged as it was before by at my door , its not about policy anymore its about satisfaction and i feel i was not satisfied with the outcome , two htc phones same fault is not acceptable , and needing my phone 24-7 is very important you misinformed ; me my problem was delt with quickly and easily the advisor was very pleasant and helpful the call handler was a number 1 employee perfect , polite and resolved the issue .i would not recommend xxx as it has taken me 6 to 8 months to get a call handler to believe my problem and it has cost me a lot of money . i feel the service i received was totally unacceptable and which i was with another network i will not be recommending xxx to anyone i have a business contract meaning i have unlimited texts - calls - internet - yet there has been discrepancy for my bill .been asking to be connected to onenet but instead been directed to completely different departments including 'plusnet ' which is to do with broadband and nothing to do with one net .now being forced to go to my branch as the phone calls are useless . brilliant help and assistance your staff are misleading the person who answered my call was very good but wasnt able to get my phone working but has advised me to take it to my xxxpone shop problem not solved yet .operator has had to fill in a form by hand and send it off ! my call was dealt with quickly and the operator was very helpful allways good this is my 3rd phone call and i hope it will be sorted out this time could n't fault the overall service with xxx but somebody else told me i had to switch it on and off . problem cudnt be resolved instantly but was happy with the outcome fairly good service helpful staff and patient who do their best to sort out the problem coz the advisor was polite & helpful . satisfaction on the day .i still have other serious issues . always a good service and my query is answered very satisfactorily with plus tips thanks that 's 4 questions not 3 i phoned 5 seperate times and not one adviser could help me with my problem !my phone is still not working .they didnt help in the slightest .they all gave seperate advice of what to do ...none of which worked .pathetic . i have been a customer with xxxphone for nearly 4 years now & i dont think they offer as good a deal as they could & i dnt think they care as much about keeping good customers as other network providers do they didnt explain in detail advisor was very helpful and solved my problem quickly i was not happy with the fact she could not help me , that i had to ring 4 times to get a answer and that i have toped up to get my bmm but so far have lost 2 days worth of using i will be changing networks did n't get service i was looking for polite and courteous lady .listened carefully to my query and dealt with it efficiently !i 've never replied to one of these before but she was very good so felt i had to! query dealt with quickly and efficiently .very polite gentleman . quality help to migrate email push on blackberry because the service was great but i still do n't have the balckberry internet service can you sort this out for me ? lack of immediate resolution to the problem with my account - no immediate escalation option - was promised a call back as i was 2 weeks ago and am still waiting ...not a good customer experience : ( it was just very easy ... the guy was british so could understand him .he understood what i wanted ...he sold me a reasonable sim only upgrade and it was all sorted quickly .when you have previously had a contract with ' 3 ' you appreciate getting friendly understandable assistant who is intent on ignoring your requests and instead trying to sell something more and you lose patience and switch off and continue ... their ratings would have been three ones . i would never use or recommend xxx to anyone whilst been on this network i have found the advisors to be very rude and unhelpful .when asking to upgrade they was very unhelpful and found they did n't value my custom this is why i have gone with a rival company . i think xxx is a good network but i was not happy that nothing could be done about my youtube problem with the access and the fact that i have cridet on my t after months of being unhappy with a problem the advisor got a result .chris was very polite and helpful and i 'm happy with the result my queries were dealt with very quickly and easily . the last person i spoke to told me to get an old phone unlocked i should take it to the local market and sent us on a right wild goose chase ! !she was 10 times more helpful ! ! well they where good but my problem has not been solved i have lost 15 pounds because of it and am waiting for my problem to be solved rude , unhelpful customer advisor .was going to take out a new xxx contract but will not now and will not take one out with xxx after this ends due to no customer loyalty . everything i asked got answered in a quick and polite manner for once the assistant was helpfull as usually not v helpfull at all and quite rude issues dealt with effectively . 10 needed help gettin my blackberry internet serive on which has n't bin on for 3 days now and its still not on my blackbbery service have been paid for from yesterday and they have not worked even though the payment has been taken for it ,nothing has been done about it because u rang for advice and got it , the advisor talked me through the procedures and it worked the operator i spoke to was very polite and helpful and even told me to have a good day at the end of the phone call q1 of 3 : if xxx ca n't figure out what day they are going to deliver something to my house then they probably are n't capable of providing my mobile services . becos you 've just not helped me i 've payed for my bb to **** on and it hasent because my sons contract ended on the 2nd of feb which only lasted 12 months so in my eyes hes not obligated 2 no more and still has 2 pay 41 04 and not get 2 use it no 1 should pay 4 what they dont use or in your case cant use if you want 2 contact him and explain why his number is 07796926429 the activation of a new sim card in a new handset was efficiently carried out by your support guy .he understood what was wanted , executed it , and then followed up with an explanatory text .10/10 for this experience .i would only offer 8/10 for recommending to a friend because i do n't tend to make these sorts of recommendations - the service was excellent however prompt and polite and helpful feel that the last couple me times i 've called i have been dealt with very professionally .but still not sure if i want to stay with xxxphone once contract ends as i have a blackberry and still can not use any of my internet services and it has been over 3 days now because i pay 5 pound and can not get on bb or face book cos he was clear and straight just what i needed at the time thank you no look at.myscreen im fed up doing or job never got contract .agreed one year , got two year contract .long standing customer , offered poor deal compared to existing deals and other providers .told no way to change terms of ag . everytime i call with issue not one of your agents are able to tell me same reason for problem . . poorly trainedunable to solve issue 's no call bks or follow ups on existing customers . .i will be changing providers once contracts out . answered all questions and addressed all issues-did so very pleasantly and helpfully because what needed to be sorted out was sorted out efficiently was totally satisfied with the outcome of my call to xxx on this a occasion . cancel contract overall very happy with help ,just hoped for maybe a bit more discount as we all make mistakes ,me very rarely tho i like to think cheers gary my call was answered promptly , the advisor knew what they were talking about and gave helpful advice , the advisor was friendly and easy to talk to as the person on the other end of phon was polite done what i asked and did not but in and i hope he has made my phon abroad because u do n't hassle me there was promt and easy to talk too fast answer to question . xxx used to be an excellent network .in the past year i feel that the services and products are to the standard of 3 or t mobile but are still charging more the man was straight forward i was fully satisfied on this occassion - not always the case .agent spoke good clear english . your advisers were polite and helpful emma was so polite , and explained my bill to me so that i could understand , excellent friendly , warm , answered my questions . because the gentleman who i spoke to has been the most pleasant person in a long time i was happy with the cs good quick response you could not supply me with a replacement handset which has now been `out of stock ` for many months .complete waste of my time and i will be leaving xxx at the end of my contract . whenever i have spoken to your staff they have always been helpfull today was the same why not give praise when due the speed and friendliness my call was delt with was above average would n't stop text charges coming on my phone might leaving xxxphone due to this when contract ends later this year coz xxx iz cool . nathan was very understanding call answered quickly and all my questions dealt with in a timely and clear fashion . because my problem has n't been fixed and u took 2 pound on me i did n't know what was up with black berry serves and they helped me out coz i did n't get situation resolved resolved my issue , hopefully your give me a good deal when i upgrade in april here 's hoping the lady i spoke to was helpful but she was unable to actually do anything .i just wanted to change from contract to payg , 3 network were able to do this over the phone and i am now considering going back to them . very friendly helpful people .really very good response thanks i thinking of leaving xxx better offers on market you guys are very helpful , polite but assertive , you do n't beat around the bush you say it how it is politely . did n't find the last person helpful and he did n't fix my problem very angry person i am the adviser she is greattttt !igave all the informations for me .thank you xxx and team in special i believe her name is anna 10 quick response , but will need to be prooved in 24 hours . disappointed at the lack of communication between the store i dealt with and your office .do n't like having to always deal with 2 parties and have to make special trips to the store again when it should be simple enough to deal with on the phone ! heba was most helpful costumer service was top class and i received some useful information that could save me money on my bill in the future . the person i talked to was excellent . i wish xxx would advise me of my mins when i 'm getting low , and i feel i have been ripped off , as i have been a customer for years and have been billed a stupid amount when i could n't access my online account ! my query was resolved well and quickly the advisor was helpful and answered my questions , it was a simple question and did n't really need much , i think you could look at customers needs a bit more ... ? ? i purchased this iphone on the understanding from your agent that i would be able to use it in conjunction with my ipad2 without any increase in my price plan and at the end of my current contract i would be able to switch to a sim only price plan .i have been now told that this is not possible so i shall be cancelling my contract in july 2012 and going to another airtime supplier . the problem is still not solved yes they helped and now i know what is going on with my phone all was very quick and easy the advisor was good .i do not like xxx 's lack of service .ie . the answers .with technology available you could have avoided my call in the first place and got more business in the process . very good service my blackberry messenger is n't working and no one could fix this problem for me i am very annoyed and am considering leaving your network it was good fast service thanks the reasons are simple - i am satisfied with the way your operator politely and helpfully dealt with the queries i placed before her the adviser did n't seem interested in my problem so i am going to a shop to get them to help call was dealt with well helpful guy on the phone , sorted problem out quickly tried to email u on ur site - function unavailable ! ! wanted to wait and see staff member in store i dealt with in jan- was told i could only see who was available !over 10 yrs with xxx , all family members on xxx - do i feel like a valued custmer? - no ! have i been to o2 today to check out the competition?-yes !am i thinking of leaving xxx?-yes ! staff were very helpful , efficient . 3 advisors were very helpful , confusion over model of phone lead 2 me having 2 make another call & couldnt configure phone unless i had another phone so have been sent an email 2 advise me what 2 do & if that doesnt work another phone call will b required .so phone issue unresolved but customer service help was very good thank you . my line was suspended so i had to spend 50p per minute phoning your customer services for 10 minutes just to discover that there was no reason that my line should have been suspended in the first place .not great service she was lovely very helpful .she checked everything to make sure i would be charged what she said it was .she told me it was effective immediately .so i 'm very happy .its a pity all your advisers are n't as good and have english as a first language . problem was not resolved very helpful and sorted our issues out very quickly and efficiently . i was vry happy with yr service as she sorted out my acount for me adviser helped but my account website still absolute rubbish becky was extremly helpful and wanted to ensure i knew the options available for me .a great job . good serserve satisfied they were good .but until i see my request fulfilled i ca n't assess correctly . polite and helpful guy nothing was resolved been waiting 3 months now thinking of leaving xxx . no because my blackberry messenger and internet still is not working the info from mobile account info and the adviser 's system info did not match .so not sure because i was happy with the service i recieved the fact i spoke to somebody in this country is always a bonus .the chap that dealt with my query seemed pleasant and helpful .although i have n't yet had my problem resolved i 'm sire it will be soon .i think i may choose xxx phone when out of my current contract.regards everythings good but not great i have trying for nearly two weeks to resolve the retention of my old business number on my new contract and have been given various answers finally i was told yesterday that i have ended up with two accounts lf that was the case why would be asking to keep my old number ?i have been passed from plllar to post and still do not know if my problem has been resolved .i am seriously thinking of giving up and going elsewhere happy with the service .the answers to my questions were precise and curteous . helpful great people to talk to when you have any quiestions the people are always happy to help and they are always so cheerful its a pleasure to ring the staff they make my day xxthanx to you all xx now how do i transfer my old number to my new sim card could you please ring me thanxx i got quick and concise answers - and they solved the problem i had ! good polite staff but took four or 5 calls to xxx to find the problem .and the problem still not resolved but i 'm told its due to bb operator was great .did everything .he could to find .solution . they are fair results at this time fast process all the way through because everytime i had any probs ort queries all i dun was goo 2 nmy xxx advisory book and all direction was pretty clear (y ) your operator tried very hard to solve problem i am not happy wiv xxxphone system i always have problems using my internet i 'm not getting the 3g coverage that my contract requires an i do n't think i was given a satisfactory answer .the problem ca n't be my phone or sim card as i can get signal at home and elsewhere just not at work during office hours . she was helpful , informative and completed my requests . good service overall can't wait to leave xxxphone . quick and easy access to my voicemail with pin code is blocked .to resolve , i have to call from overseas .tomorrow i will be in fe , so this will cost a lot .unacceptable service ! took a while to be transferred to correct department but once there issue dealt with quickly just plain rapid and good service ! last time i phoned i was told i 'd get a call back about my query , never had a call back and there were no notes about it left on the system waited a long time - 30 mins .otherwise , good service . good customer service and in uk problem not solved cuz ur **** **** on monday was given wrong information .today spoke to two advisors was passed to another and gave up as had spent lunch hour on phone and matter is still not resolved because they resolved the problem well . my blackberry services still aint working even though i have paid 4 it .other than that they were very helpful with my problem the speed of the call was answered but the reason for the call was so i can get the config settings for my nokia n95 8gb but im still waiting and the lady i spoke too was very polite . polite , professional , very helpful indeed , she tried everything possible to resolve my phone problem & when unable arranged a replacement . at end of call , problem not resolved .call was made yesterday to 191 from 07500068686 to ensure these problems did n't occur in advance and was assured all was ok .now issues cannot be resolve as that number is in india at the moment and now cannot call uk! ! how satisfied i am with xxx i just called to have my phone unlocked for foreign sim cards as i 'm going to australia .the lady i spoke to said that she would email me the code but i still have n't received this question not answers satisfactory well i thought that the reasons are in the questions and answers the advisor was brilliant , and very helpful , giving me lots to try out .however my phone is still not working properly ! best customer advisor who was polite and caring , all problems solved ! not doing what u said in contrack !and if some one does n't ring me instead sending texts am stoping paying till it gets sorted . ratings was all 10s because xxx is best network around .and because adviser explained my bill to me in a way i understood totally . 8 the advisor knew about the problem with my particular phone .i was assured of next day replacement without quibble .he was articulate , friendly and courteous .10 out of 10 . advisor was just not listening to the pro lem and did not understand the issue and the lack of experience on his part i have had to call 3 times this week and each time i was sent to a different department who do n't get me wrong did help .when i rang that dept back the next day to talk to that dept they would send me to another dept problem still exists staff were great trying to help but not impressed with network as did not have this problem with 02 query dealt with quickly - very pleasant it is also good to talk to someone in the uk i do n't like being lied to! excellent service all round , provided me with what i wanted . excellent customer service , polite and helpful staff . i was on hold longer than i was speaking to someone then they cut me off . cos i stil aint received ta settings 2 go on ta intanet becayse i payed a fiver for 30 days of internet and bbm and ca n't even use it very pleasant advisor but could not personally help me with my problem and passed me to someone who then gave me wrong information . over charged for a normal service and was never made aware of additional charges you did what i asked without any fuss ,problems or delays very bad service nope . .you have n't yet sent me my password ! my situation is the same ,no internet because the call centre operator stewart was very rude . . was threatened t av the call terminated ...i will b considering t use a different network provider for this reason i think there was comunication problem between me and the women i my call was done to excellent standard xxx unable to leave new phone allowing 2 days grace for used phone to be sent back . this time it was good no issues very helpfull fast helpful service , problem solved staff are fast friendly and professional and offer the best advice x i would now not even give you 0 as you have still not resolved the issue from28 hours ago and after tonight speaking to your technical lady please wait it is not a problem she then cut off the phone call because of the quality of the service . your service is attrocious i got what i want , from advise to a new phone ! i was n't happy with the answer but my query was answered by the operator yes had prob with phone explained prob with advisor ask can it be sorted if i take phone into store was very helpfull the call was handled quickly and to my satisfaction .the only reason for the lower score on q1 is that the xxx 3g coverage in uk leaves a bit to be desired in the uk.abroad it tends to be better . i 've had to ring 6 days running and speak to 6 different people regarding a delivery of my new phone , each time i have stated the new delivery address , after speaking directly to the couriers myself they have told me the phone is still due to my old address , i have not received any call from xxx updating me on the progress of this problem . answered quickly , problem rectified quickly and politely , straightforward call with no hassle , simples : ) the gentleman had a lovely , helpful manner and was incredibly patient .he solved a difficult problem with unplayable kindness and consideration as well as demonstrating supreme professionalism .he was knowledgable , informative and very supportive .thank you for all your assistance . very helpful and very knowledgeable our request was managed professionally and without complications .great service from the business support team . my problem wasn t solved after several visits to vofaone shop or after talking with u re adviser . helpful , willing , friendly , understanding , a excellent member of your team no doubt although i have not managed to resolve my issue i was given advise as to why i was having problems and what to do to assist my instant messages have not worked for days and after 2 calls i now have my front screen all mixed up and i have lost my email which was separate to my other messages too scared to call you back as it may get worse good service very poor service and still fighting your mistake the lady was very friendly and helpful my upgrade delivery went wrong--7enquiry sorted--10operator cheerful ,polite&efficient.--10 appalling customer service on recent upgrade , misinformed blackberry models available , customer services and instore offer to swap , but upgrade team refuse , chaotic ! 5 cause it took 3 phone calls b4 finally the last operator sorted the issue cause my problem hasent bein sorted why ca n't l access my account on my phone ? i have used all my top-up chasing a service i have paid for an still not received sorted my problem.thanks . xxx promised me something that was n't correct .they then have proceeded to pick my pocket every month for charges i promised would n't occur .it still has n't been resolved but i 'd like my money back .it 's stealing .the advisor was great , much better than anyone i 've dealt with at xxx before .she actually listened to what i was saying and was from the uk which made understanding much easier than past occasions . i have had to call about 5 times to get paper bills , even though i pay for them . i have yet to ascertain whether the problem has been solved always found xxx to gdt problems sorted and recently was made redundant and xxx have allowed me extra time to pay my bill which shows they care and is a great network all round i rang , xxx because i was cut off my internet services for no reason and when i called they would n't help me fix it cos apparently i 'm not the account holder , well obviously i 'm not i 'm just 15 and my mum pays for it and i use the line .it really annoyed me that they could n't fix a fault of theirs and asked me to get the account holder i had to make few calls and even now its not resolved my query was answered and sorted by a very helpful and polite man .thankyou . unresolved issues i got the answers i was calling about 2 , my problem was solved , 3 , the operator was most helpfull/useful , 1 , so because of the above i would recommend xxxphone you did everything you said you would on time . the guy was really helpfull and done what i wanted , the only thing i am not happy about with xxx is the signal i get in my house , i only get one bar still waiting for my old phone to be unblocked .xx happy unhelpful , and no empathy .it was difficult to get useful information from her . friendly polite service n call back facility actualy works .well done jonathon . xxxphone has gave me a gnod survise for over 11 years ( thank you ) efficient and helpful friendly service . sam from banbury was a very good salesman .made it all seem easy very loyal as my husband works for xxx she was a great representative of xxx . really helpful member of staff sales advisor ( aziz ) was fab ! ! ! ! ! very happy with product and service : )) ) no i cant fairly good service .i rated 8 just to leave u some space to improve ! the young lady was helpful and pleasant the salesman , ranjit , was excellent . sold a freedom pack with internet , internet does n't work .waste of money . all good , very helpful sales person laura your advisor was efficient and polite and i was very satisfied with the whole transaction lady was very helpful made everything simple and was generally just a very nice person fantastic service , shame about the face . staff were good great polite service a good strong service from aaron .it was quick and easy to upgrade with no problems .everything was explained perfectly clear to me you just get the rating very knowledgeable staff and a quick upgrade process because it was a mess first the change from payg to contract did not happen and i had to return to the store then they transfered my wifes phone number to my phone instead of my payg number thus messing her phone up as well so i had to return to the shop again then had to ha e both sims renewed . 10 excellent patient service ,everything explained well and i have exactly what i wanted .many thx no service was good i 've been a customer for morer than 20 years phone cost more then i was told .my phone i got less got less for then told .over all cost me more then first explained and could of got better deal with orange i have been a customer of yours for awhile and when i have asked for you help i never got any .if i could get out off my contract with you i would .also as landlady of a pub i tell anybody that not to use you coz i 'm very happy with the services of the xxx and i will always will be get the contract from xxx and i have 4 contract from the xxx and i 'm always happy with the service ..... because any problems r always lukd in2 + try ur best 2sort what u can regardin any issues your billing policy is outrageous ! ! ! ! ! ! ! very helpfull , nothing was to much troble x it took a short while to connect but advisor was polite & prompt in responding to my questions . i 've not been able to access my account since taking this contract out june 2011 .i 've made calls in the past and been assured it was all up and running but then when my husband and i tried to access it online were n't able to ( his xxxphone online acc fine ) .today , i was successfully helped by ur member of staff who was v polite , professional and helpful paul really put me off but josh was very polite and empathetic with me , josh listened to me but paul was quick to judge me and kept on repeating about the contract ,josh came with a solution and asked for advise from his boss or the opinion of his manager ,paul did n't care the advisor who handled my call was polite and helpful so i could n't really ask for anymore there .my query was 100 % resolved so , again , i could n't ask for better than that .the only issue that i had/have is that i am unable to login to my account via my laptop ; i get an `unable to render /framework/skeletons/xxxdefault/head .jsp `message when i attempt to do so .i have been able to login via my smart phone .many thanks , julian matthews i am using xxx for a long time abroad and in this country and i would never change my operator .all needed information are given to me straight away when i ask for them and i had never reception problems sorted text receivedquery out quicklyon my bill still waiting for the fault to be rectifyed had an issue with dpd delivery , not for the first time ! because xxx is a good company i have ever gone with as they help me when i have problems with my phone or billings did n't sort the problem cis did not get the help and i will be taking the mate ferver query was not solved ... because i found the service very helpful and am glad to be with the xxx network good customer service advisor very helpful but would have been happier if could have been reassured that extra internet charges were not bein added to bill as another advisor had misinformed me of charges . excellent operator very professional and exceeded my expectations good service , couldnt quite get the package i was looking for . called in with an iphone query .was cold transferred by 3 different advisors then was cut off with no attempt at a call back . yes ,when i first called with my problem the first person was rude and hung up the second was very helpful very helpful advisor staff ok had to send e mail to notify you of mystery no . on bill format options .set up web login today - now wonder if will be ok !also took extra time ! the people who i spoke to were nice but the issue was not resolved and i have been a xxx customer for a long time and i expect more care and attempt to help me . i think that you should be sent a text when internet minuets and texts are running low .she did what i wanted done .she spoke to quick at the start and i did not hear what she said . i asked for my pac code more than an hour ago and an still waiting i also asked for help to cap my grandaughters extortionate bills had a very good result from call 2day with staff members friendly and helpful i had a query on phone usage , booked a call back .i was called but then not answered and nobody bothered to contact me following this ! not sincere or personalized enough ! i think that 's enough of my time thanks ! goid all round customer service and phone call answered quickly good service and staff , did not resolve problem , this was n't the fault of the adviser they were very helpful as my problem with xxxfon was rather large , it took several calles , and this wonderfull lady sorted it out without any hassle first time round .she was exelent , she even sent all she had done 4me in a txt 2reasure me it was all official .simply wonderfull . ok service .agent not very friendly . you ca n't do what other providers can .i 'm disgusted with you policy in regards to harassment .harassment is n't jus wi calls but txt as well .i 'm still waiting for a manager to call me back .i have a crime ref number but u did n't even take it . the answers speak 4 them selves i think . payment of the monthly bill . because i was very satisfied with the service no the advisor was very helpful and quick to sort out my problem and was very friendly in relation to q2 - i 've been trying to configure my phone for 5 days , with no help from customer services .q3 - only today did the adviser , phyllis , take the time and effort to try & resolve my problem . could n't get through immediately ...but once through everything resolved perfectly takin my spare credit for something i dont use ?i now cannnt use calls . ? i have been wiv xxxphone several years n never complained .ihave terminal cancer n call 2 ur advisor was unhelpful n rude ?finally she gave me a text n web pack .which is pointless coz i get free internet at home ,but if i dont have this pack .u charge me a pound a day ?so i jus get 300texts for a tenner ,without calls .iwill be changing from xxxphone iv been waiting for a magges to come from custermer sevish wish i have paid for two times and still not recevd your system is very hard to use and if my request failed security do n't allow it as a favour that is a direct breach of best practice and governance !however if you have dyspraxia you have no chance of even getting the call back real pain having to travel into town to get the smallest thing sorted out ! i got the ans i wanted ie to receive my bill without having to log on to your awful website .however it was a hassle .why ca n't you email me the bill ? first advisor did n't possess any knowledge of xxx one net express and kept me on hold for 15mins at which point i ended the call and the .i was initially advised incorrectly by the second advisor who managed to resolve the query , he was patient .so that 's why today it 's an average score .advisors on general have a lack of basic understanding of xxx products .very poor . i have called 3 times and still do n't have access to the internet . **** off ! xxx is **** took some time to be put through , concise and knowledgeable but no flexibility on request which i can understand . my phone is not fixed yit my problem was resolved by michael in a more than satisfactory manner . : ) this was the 8th call to correct the same issue , and matthew treated me with contempt . the problems i have raised remain unresolved . i 'm overall generally happy with how everything was handle the only reason they were marked down slightly is because i am disappointed that i did n't get put on to pay as you go after i cancelled my contract after about 6 years of being a loyal customer ! because the people who work for u are not botherd about wot problem u have .theyjust want to put the fne dwn n do it to the next 1 have got answers very quickly .had maybe 10 of them and got all the answers .person i been talking to really knows what he is doing .was great and quick !big thank you : ) very efficient polite & quick sorted my problem immediately and patiently . good advisor and helpful , could answer my question due to system not allowing him to do so and having been with xxx for over 10 years why would n't i recommend them ?bit draconian at times but with a little push they get there in the end . room for minor improvement i feel that my problem could have been sorted quicker as i do not want my internet to run out and rachel was very polite and helpful i called to discuss my tariff .i was put on hold and no one answered my call .i will be going into a branch to cancel my contract as i have never received good service whenever i have required it . i 'm not happy with the service i get from xxx and the call reinforced that belief .the advisor was helpful in every way she could be . the query i had was resolved swiftly and politly by the young man i spoke to quick efficient resolution to reason for call very poor sevice 11 calls and 12 email and still no reply good service awaiting paperwork to be sent to me needed new settings for me mms and internet. q1 the shock of my feb bill and the unfriendly website to try and log into .q2 resolved but disappointed in the outcome .q3 he was as helpful as he could be the advisors determination to resolve my query the query was not sorted the complaint was dealt with efficiently and to my satisfaction .thank you very much . the person i spoke to answered my questions quickly very politely and explained fully advisor was excellent and my reason for call was satisfied assuming that my request is answered in 2 hours as promised , my call was handled professionally , politely and personally . already done that everything was dealt with superbly i have been with xxx for 18 years and have had few problems but i am disapointed that there is no leeway when i tried to alter my contract a few months early , the first time i have ever asked to do so i 4one 3 times 2 say i could not connect 2 internet for over wk and was told settings would b txt 2 me but nothing received quick and easy service your systems do n't work , your staff have not been given instructions on how to use them , most do the call centre staff struggle with putting together a sentence , most of the staff are **** right rude . very helpful operative who dealt with all my issues . apart from the waiting time my problem was sorted without much problem verry satisfied thanks ok fine experience ive always used xxx for years and have never had any problems and will carry on using u 9 the third and second answers were because i was unable to achieve what they said i could . u want too much .i ,ve answered ur questions i 've been with xxx all my life 16 years i think it is when i need to change my price plan you cannot do anything for me i think that is bad so i think .when my contact finishes next year i will move to o2 the service was fairly quick given that anglia had some it issue .she was very helpful and made me feel at ease with my issue everything ( my options ) was explained clearly & there was no 'hard sell ' . i was put thru to 3. departments put on hold and then told i would get a call back which i did n't , so nothing was resolved .staff all very nice but nothing solved so entirely pointless waste of time .now i have to start calling all over again ! because u r just full of lies i still have no internet access on my iphone 4s after spending 25 mins of my work time trying to resolve issue working with xxx representative !not sure what the problem is .....a new sim is being sent....dont know when this will arrive but finding this problem very inconvenient ! ! :( ( answered all of my needs ok .very satisfied good customer service person .handled call effiencently and in a friendly manner . 10s because man i door to was polite , knowledgeable and not pushy .7 because it took too long to the phone answered and then had to give my personal details twice , which i personally find irritating i was happy with the service . i have phoned about this problem 4/5 times and been told it must be a problem with the phone , i said the problem only started after u barred the phones ( not my fault ur **** up with the dd yet again ! ! ! been going on for 7months ! ! ! ) therefore it must be somethin to do with that and could they check all barrs had been lifted was told everytime they had , then when i phone today the lovely helpful lady said that as i did n't have the phone with me( mums phone on my contract ) she would call my mum on the house phone so she could talk her through what was needed and sort it out ! !she was fantastic but ur service at xxx over the last 6months has been dire and slapstick to say the least ! !as i live in a better reception area and am now able to get other networks i will be thinking long and hard before i renew my contract ! ! ! ! i felt my mean concern was not delt with so i may have to move phone company the adviser was exremley helpful ...more so than the store where i initially took the phine this morning .she explained what would happen and what i needed to do clearly .alot more helpful than the man in the shop who could have dealt with the issue himself and sent the phone off then and there rather than sending me away to phone customer services . good experience . i think xxx is very dissapointing am strongly thinking of changing service provider . both people that i have spoken to today are unable to grasp why i am so frustrated with receiving bills that show `overdue ` amounts when my bills are collected by direct debit .nobody at xxx is ever willing to take ownership of a problem .too many teams that do n' t communicate with each other .too much incorrect automatic routing of incoming customer calls .impenetrable menu systems , when all i want to do is talk to a grown up ! neither myself or shop manager cud get explanations of charges billed for i needed to return something to yourselves and found your colleque very helpful and professional i happened to lock myself out of my voicemail and called to get this unlocked .i had the option of the call back which i liked and was useful , the lady on the phone knew exactly what to do and i was going again within minutes .thank you . i love xxx the lady was brilliant !please convey my thanks my xxx sim card was very easy to set up and quickly registered with no hassle , my query was resolved within 5 minutes and they rang me back quickly like they said they would and the adviser was very helpful and quick with what she was doing and explained things thoroughly because every time i 've i kept on getting told something different every time and getting told the wrong information problem still not fixed ? previously incorrectly advised by xxx .current advisor telling me information from website but nothing new . i asked for my blackberry services to be turned on it has taken three attempts and still no success the adviser was very patient and polite with me as i was not confident in what i had to do to correct the problem .his instructions were very clear and he called me back , the second time at my request to check the problem was resolved , which it was ! ! full marks to him .i am just waiting for my hotmail to be reconnected by blackberry .val aspden my call did n't get picked up very quickly , but when it did the person was helpful and told me exectly what i needed to do i dont like the price i pay for my contract i have found better deals from o2 and when my contract ends i will be leaving you and the woman i spoke to i couldnt hear her and she spoke to me very slowely as if i were thick and i felt degraded .thanks . the advisor was good .the problem was getting to him .it took loads of press this for that and then once i did get to an advisor he then had to transfer me and i got cut off so had to start all over again i was lied too took to long to speak to an advisor , information was not very helpful as my question was not answered in detail , advisor was rude . i still cant retrieve multimeadia messages ! nice to speak to helpful and polite people so easy please dont put call centres abroad was a dream i called as i had been over charged on my recent bill and after a little investigation , carly was able apply a refund to my account .she was also very efficient and helpful with my additional questions regarding using my phone in australia q1 i gave 8 because i felt when getting the phone was not fully explained about the costings q2 i gave 10 because my query was fully resolvedq3 i gave 10 because your advisor was extremely helpful explained everything fully and was very polite because u didnt deliver the goods the lady who i spoke to was extremely rude , not listening to my questions and concerns .told me 3 different reasons to my answer which were all incorrect .i was sat in one of your shops at the time of the call .still do n't know if this has been resolved .poor customer service excellent understanding of the problem.polite & couteous , an employee to be proud of .thank you . because everything was resolved very quickly and i was .nt hanging around on the phone for ages they answered all the questions that i asked and were very polite the people were gud the problem isnt sorted the girl who helped me was very patient and understanding her instructions was very clear am an oap and was a bit nervous she was great thank her for the help she was very polite efficient and she rang me back instead of asking me to ring back very polite , matter addressed without hesitation !excellent customer service my issue about the 3g network in my area hp23 6ju being down and i 'm not able to use my usb dongle since 2nd of feb has not been resolved still , with you not even being able to tell me when it will be fixed .the advisor was brilliant and did all he could do to find out about the problem . they handled my queries and answered them really well and got me what i wanted so thank especially spencer so thanks very much x put my internet back on now the battery is extremely bad and it keeps saying i have insufficient data coverage .would i be able to get a new phone sent out to me ? i 'm happy with the service xxx provide .advisors seem to be well trained .my problem was dealt with efficiently louise helped me a lot by finding out were ma muny was going and got it settled it for me . very satisfied with the service i recieved thank you because the .advise u gave has not worked and ave wasted 5 pound on a blackberry service that a cannot use as the service is down thank you the person who dealt with my call was polite and efficient and resolved my issue as effectively and quickly as i could have hoped . because i would n't of had a clue to get my internet and bbm working again and the advisor sorted it for me straight away , much appreciated very friendly and helpful i was calling in regards to another company buying out my contract as i am unhappy with my phone .the agent offered no alternative other than to fix the phone i had and that i could not change phones until november 2013 .there was no attempt made to keep me as a customer because you helped me . i feel that the advisor did his job but there was no help for me as a customer my issue was solved your billing is a joke and your prices are a rip off and i will be cancelling as asap . spoke to a very helpful pleasent lady who was polite and was able to sort out my queries right away thank you i do not think my bill is correct i asked if they could send an itomised bill and they said it would take a month friendly staff solved problem fone if u want 2 discuss hopefully this call will solve the problem .it 's taken 5 calls and over 200 pounds taken out of my account incorrectly .i will be closing my account with xxx iv had contradictory information from todays call and my previous call .i now have to resolve my issue by going to a xxxphone shop so as well as being charged for both calls to customer service i also have to pay traveling costs to the shop poor handling of the call , customer service advisor was unhelpful and unfriendly was passed on to too many different people who gave different answers and problem was not completely resolved . go od service would have preferred my request to have been dealt with over the telephone at the time of calling . . i have been loyal with xxx from last 3 or 4 years .isuppose to get some discount when i upgrade but i was told they cant do it .they were giving me the deal that they offerd to new customer wats the point of staying with xxx then ?i know my friends they are with other network and when they upgraded they get good offers n price plan which were not available for new customer.iwill be straight u will lose your customers one by one .iwas after iphone 4s 16gb black n im getting that deal cheaper from others company .takemy advice you supose to make ur exiting customer happy so they never leave you im really really busy ok slight wait to be connected , problem dealt with promptly but yet to establish whether it is effective . i 'v had trouble with my phone from day 1 & all that i have had off xxx fone was we ca n't help sorry . reasons 4 ratings .adviservery helpful .neverrang c/care before .recommendedcause very helpful and gud service he was very helpful have had a lot of contact with v staff in last few days - phone and store ( newbury ) - have had excellent pleasant service .have been with v quite some time now . you have always been so helpful when i phone and you sort out any problems i have so thank you for all your help 12years i have been with xxxphone he was polite , helpful + no thing was 2 much trouble i 've been trying to access my online account for a couple of months now with no luck .each adviser promised to help , my account has been completely cancelled and registered again a couple of times and i still ca n't log in to get my bills !finally , this week i 've asked the adviser to send me the bills as pdf attachments which he promised to do .the week has finished and i still have n't heard back .not to mention i still ca n't access my account .luckily my contract expires soon and i will be able to move to another provider with a better online and customer support . i have no problem with the advisor ; but my problem remains unresolved & i still do n't know what to do he was very helpfull i was going to close my account today because i get no customer benefits i have spent 2k in a year on personal calls ! !he changed my mind could do better 8or9 the girl was very helpful and proffessional .my issue with my phone has been resolved . it took 4 calls before it was sorted the final operator actually knew what he needed to do to get problem resolved . good service all round , informative and a clear and well spoken operator they sorted it quickly not happy with outcome love xxx no please just give me the pac number ! always polite and helpful ! adviser was pleasant , efficient and quick .did what i asked without ny fuss . great service , the guy had very good knowledge about the phone and price plans .gave me confidence to buy from you . my bbm is still not working am very upset i spoke to 2 very helpful advisors , james and ashley , and both of them saved me money . asked question and it was sorted !oh and nice to talk with someone in uk who can understand and be understood because i received excelltent service its bn sorted x if the actions were followed though why not mark 10 ! it 's been over four months with xxxphone .i have got n as i feel it will hopfully will help with better costomer service . after years & years of being a loyal customer with your company i was informed by text that my tarriff was being changed . i havn't been able to make any calls because its too expensive . i have been trying to get my phones unlocked so i can change companies which i do n't want to do but have no choice . i have followed the instructions i was given but cannot get the phones unlocked .one of my phones is now blocked so will a member of your staff please phone me to sort this problem for me . the gentleman was polite ,helpful and also had a sense of humour & also kept me informed of what he was doing .10 out of 10 very helpfull my questions were answered quickly and to my satisfaction ..... because i find xxx normally friendly and efficient kate who dealt with my query was lovely , really friendly and helpful . good service . i rang regarding the blackberry internet service which i have paid for but is n't working at all .i was told there were problems with blackberry today and i was transferred to the blackberry service team which was closed ! ! ! ! !not happy . because xxx is the best very helpfull but problem stil my bbm not workin had problem with my handset .gentlemen who sorted out my replacement handset was very helpful friendly and had lots knowledge of my subject . problem dealt with , but upgrade had been put back two months , which is after my contract expires .not within 90 days as was told .have rung again and operator was 10/10 . dealt with in a friendly professional manner .problem solved . the service as a whole was very gd n the person on the phone was excellent issue i called about resolved the signal with the service is poor , but besides that everything else is fine the person was very clear and helpful , but i wanted my bill to come out of my account on a slightly later date . good customer service skills you do n't appear willing to even try to help resolve the problem of a colleague over using his handset , ie using far too many minutes .you wo n't entertain the idea of capping the number concerned , but instead just recommended i add more minutes to the contract - not what i want to do overall i have been disappointed with service for many reasons , account issues , failure to apply a credit note recently and today was final straw i 'm afraid .roll on june and my contract ends kind and clear no too busy my reasons are still pending because there is still a promblem with my blackberry services didnt resolve my problem k agent did her best to help , but did not have access to sufficient relevant information , but it i 'd common sense that she should have . the adviser was pleasent and tried to assist me with my problem .asi need to either send my phone back or take it into my local shop there was not anything else she could help me with but i was satisfied with her responses and answers although my problem has not yet been sorted as i 've been told there 's a network problem .but the reasons for my ratings are because the person i spoke to was helpfull , understandind , and polite .and because i love the xxx network team and have been with them for awhile now .this is just another sim for a new fone .thankyou ! ! ! x the advisor was excellent , however , despite his politeness and best efforts , the issue was not resolved .i understand that this may be an external issue , thus i would still recommend xxx to others .thank you it has been 24 hours and still no internet or bbm on and yous tell me its bbm but my mam is on orange and hers works ! i,m happy with xxx and would not change to any other network .i always receive the information i ask for and the peoople are very helpful and pleasant . business spt on 191 told me pac codes only dealt with in store , went in store told only dealt with 191 .then promised an email to assist with transferring a business account to a deloitte one , no email , utter shambles ca n't access new emails on this blackberry , rubbish support blah de blah etc quick friendly service happy with the service .very friendly she was able to give me clear answers to my questions and explained things fully . because i 've just been put on the wrong package i only wanted txts and now i have to top up another 10 pound next week to get them and i had a bit of bother swapping my number over i lost my bbm and facebook for a day :( swift , efficient and friendly .query sorted very quickly . no help quick speedy and sorted quickly was able to pay bill as i wanted , advisor was polite and helpful q1 - one phone call was not enough experience to rate xxx .q2 i was left having to find out more info from another number .q3 ok the questions were answered and my query was resolved it was helpful quick , efficiant and friendly i have been xxx customer for years and every time to upgrade my phone i have to go to third parties to get the best deal .i use the web and my query was not dealt with .i will get another network a chance . with regards to my previous text sorry , i 'd lost my phone an had no communication other than the time i called yourselves off my mothers mobile . the gentleman was very polite very efficient and was very well spoken .he had excellent customer service skills we went over the two seperate accounts for mine and my partners and i still do n't no why my partner had to pay 100 on her card on the 9th of february and the adviser did not no either . call takers have poor product knowledge you ca n't give a perfect 10 all the time although the girl on the phone sounded well fit trevor was immediately able to see that there was am issue that had been caused by xxx and then resolved the issue without any hassle the service was excellent .very helpful and friendly . bad acsent it was very quick and no fuss my phone is still not working keeps saying ` no service ` cost me a lot of lost work .number or phone ` 07771557677 ` advisor was realy helpful and prffesional my query was dealt with promptly and efficiently the lady i spoke to was so helpful and very friendly : ) when i ordered two new hand sets i was n't informed there was a delivery charge .when i phoned to ask about it i was told it was company policy to make this charge and that nobody was authorised to discount this charge . i 'm unhappy with how xxx has communicated my charges to me . the adviser was helpful as he agreed i 've been misled , and advised on how i should file a complaint . she was very polite & answered all my questions full marks to her advisor was very very polite and helpful unlike others in the past and i usually always would recommend xxx but i feel since iv had this new phone iv had nothing but problems and also now have been offered the same deal on my fone for 5 pound less a month but now its to late so if a friend would to now ask who i 'm with i 'd say xxx but probly guide them to choose the cheaper network as it seems to be the better deal i am thinking of moving this network aint good enough on service etc i went on xxx for bbm it stil aint working neeli 2 daiz nw the advisor did n't help and lied about my service . very friendly man who suggested something to help me get a better signal , provided me with info re future xxx masts in my area , all in perfect english . the woman i spoke to was polite and very helpful with my query the person i spoke to was extremely helpful . very plesent and professional adviser was helpful , competent , polite , efficient and i am totally satisfied with every aspect of your service , thank you . unable to email me copy of bill even though web site is down the customer care advisor was efficient and it did n't take long to get through , the callback service was good .however was told that i would receive web settings and multimedia message settings and so far have only recieved web settings .disappointed that i may have to call again . excellent customer service & an english call centre too ! call handled efficiently & in a friendly manner .however it should n't have been necessary (especially at 14p per minute ) . i received all the information i needed clearly and promptly . i was very satisfied with the advisers from the customer care team and their advice to help my solution , they were very helpful however the advice given did not work .i usually have problems with the xxx network about signal coverage an general care of customers .i am most likely to switch to another network if these solutions do not get resolved .i find myself loosing out on cost to maintain a service that i am not satisfied with . unresolved problems i have been calling about since i set up the account .very frustrating as i moved to xxx thinking the customer service was good but unfortunately i have spent many hours trying to resolve issues for months . i am waiting for my original number to be transferred to this phone .i have no credit on my old phone and this causing some difficulty .i was promised it would be fixed by six this evening hence my low score however the people that i have dealt with have been helpful and informative hence my high score . nice try .;-) alan was an excellent agent to talk to compared to some of the recent ones i have spoken with .he used common sense and empathy towards my situ and has restored some of my faith.back in xxx . i should n't have to wait a week for something that is your fault yes i could two years i 've been ringing .no one has ever sorted the problem .once again for the 500th time -i can not get an on line account .it keeps coming up registration error when i try to get a pin sent to my phone to registeri went through all this with a woman who then said she was gonna pass it to technical .which she did but she did n't explain anything so i had to go though it all - again.then the tech man could n't help .and he wanted me to ring back later .what a joke ! excellent customer service +prob solved in a couple mins ! i can never access the internet , never have a problem solved .i have to pay my bill monthly religiously and i remember .but xxx forgets its customers .very bad service phone failed to work in the states .huge phone charges on my wifes phone contacting you to fix .constantly passed from dept to dept .unacceptable no very pleased with the service the young lady i spoke with seemed to have efficient access to the required information and was pleasant ! 7 days later 4 visits to the xxx shop and still no one can get my phone working thanks ! not happy you 're a bunch of corrupt selfish **** spawned from satan 's ballsack you were help full .but still peed at the phone you upgrade me with ! ! very bad battery life bold 9900 3hrs talk time very happy with xxx : ) xxx call back very useful and solved problem quickly the response was quick and positive . unresolved issue and i still do n't have bbm back on very helpful man answered my call , he was polite , concise and very helpful and i felt that he did all he could do for me ,however i was displeased that the large bill could not be reversed . for once he was very polite helpfull and he solved the problem i had .with out being stressed out over the phone . very helpful and quick to solve problem friendly and to the point unhelpful advice and simply stating inflexible and constantly changing xxx policy on handset upgrades .i am now looking to change network provider . man very helpful but your roaming tarried confused me need time to grasp info .passport thing sounds too expensive as a lot of my calls to business are not worth 75p as they are nuisance calls .do i still pay if i do n't pick up phone ... the customer advisor was courteous and very helpfull . happy with the service changing the information about upgrades given in the space of a couple of days .have a faulty phone , need my phone on a daily basis , so do n't want it repaired as was told i 'd have to have in all the years of using this network i have never been messed about as much as i have today something that seems like a simple process is becoming hard to even get started ! ! personal contracts to go to a business contract very pleasant advisor , but ca n't say whether the problem has been resolved yet because i have not received any e-mails , therefore do not know if this service has resumed . i 'm still waiting on the money you had taken i have been sent an eviction notice i did n't even recieve a call when you could n't make the payment back to me i had to ring luckily i rang after a week or else i would only jus be getting it sorted the guy at collections was very polite but it still has n't resolved the whole money thing so i will definitely not be recommending xxx to any of my friends or family ! ! ! ! ! i 've been with xxx a long time and each time i 've had 2 contact somebody there i 've had very good support from the care centre staff my problem will take up to 12 hours to sort so i dont know if it has been fixed yet . because you have alleays sorted out any probs for me in the last 30 years not posted out the problem you were asked to do .using to charge 100 pounds to fix the wrong things .if i ran my business like that it would in bust very quickly .not a good advert .phone less than 2 months old very poor service . i have many problems with xxx and would b slightly hesitant 2 recomend them however on this occasion the member of staff was plesant helpful and answer my query in deapth . waited ages to speak to someone .they did n't solve issue .have had network issues all day . very helpful because i have no service on my mob no 07768911633 since 2.00 pm today .i had a new sim card fitted at 4.20 pm and still no service at 9.20pm i am not happy . stroppy operator , unhelpful , did not resolve my problem for the second time !your network is very bad , and at my earliest oportunity i will be taking all contracts away from xxx ! your staff contradicted each other .some wanted to help others did n't .you 've provided a poor service and wo n't rectify that polite , friendly and helpful i could understand her clearly and when i have phoned in previous occasions i did n't find them very helpful i had to call three timed and speak to three different people before finally finding out the voicemail number because i had upgraded the software to the new nokia belle and all my speed dials had been erased .i had forgotten it was 121 and it was only the third person i spoke to that realised what i really needed . quick friendly manner the xxx rep was polite and helpful .she has promised to get back to me with more info so the queries are n't yet sorted .many thanks good over all i really needed a little help from xxx and bearing in mind i have been a customer since 1996 i felt like i did .nt get any . my bb messenger and internet have not worked for 2 days now iv paid for and still not working now good service good staff i rated these what i did , because ever since i have been on xxx i have had nothing but problems with your network , i was n't really explained to properly bout my phone and the problem is not solved . because i was dealt with quickly and they were polite very pleased with the way my call was handled not really the advisor 's fault - she was okay , if not a little unenthusiastic .why do you send out products with no instructions for use ?register a sim card ?gotta wait 24 hours for it to activate ?could live with it if i was advised from the outset , but you advertise it as ready to use out of the box .not so .had it 3 days now and still ca n't use it .wasted 2 days trying to fix my wi-fi cos i thought it was broken ! ! ! and it turns out it 's your bloody sim card causing the problem .actually , let 's drop those scores a bit , cos i think i 've been a bit generous ! ! ! 4/10 all round ! ! ! good service they pass me to 3 diff people wid no sol the problem with bbm is still not resolved still waiting for my internet to be turned on r bought a phone .it is faulty .not being replaced for 2 weeks .spent etire day appointed , but parcel with a new handset did not arrived. no body called nor apologised .very unrelieble service ! query was solved quickly , professional and to my satisfaction which is exactly what i wanted i paid for bbm over 24 hours ago and its still not on !had enough of this network !going to change to a diffrent provider ! ! ! ! ! ! genuine uk based call centre prompt clear service was given prompt service . orded upgraded .phone last mon had nothing but hassle since eg phone not set up bluetooth not working wrong delivery time what difference does it make whether i use wi fi hotspot on my phone or usb tethering ?i think it would be helpful if xxx reviewed this . i was cut off halfway through the conversation .meaning that i did n't get my questions to you and answers . because my bbm is n't working still and i have wasted all of my calling credit ringing you to get it to work was please with the result of my query and the manner of the your agent the lady was so helpful my anger was defused my problem solved and i was given a far better alternative to holding the line because the young lad named danial was very helpful friendly polite and best of all he was english i cud understand him and he cud understand me problem unresolved you are for ever making mistakes with my payments its not resolved as yet the lady i spoke to was very helpful they resolved the issue and were very friendly .i had to wait a long time though and could not hear the operator very well . in this instance for a minor request all was satisfactory but generaly not satisfied with your high charges read my account ! call was answered quickly .staff member was unable due to help as she had a system issue .to a request a puk should take 2 mins not 7 mins .no one bothered to ask why i wanted to leave .made to feel that im not a valid customer .i will never recommend xxxphone . yes , the call to your customer services dropped , surely when you have my phone number you should ring me back - that 's customer service .my problem still remains could some one ring me ?my company contract is due for renewal shortly . trying to sort the same problem for 2 years but no closer and nothing is being done !time for an official complaint now ! nothing but trouble from day 1! ! ! mis sold and over charged . both advisers were extemely knowledgeable and very helpful with my query .problem will hopefully be resolved tomorrow . they answered the questions , will know if problem is solvef when new sim arrives coz the lady i spoke 2 was very happy chirpy and i feel she went out of her way 2 help me and she didnt rush me i felt like she really wanted 2 help me and thats a very rare thing : ) good service all round very helpful and polite and made sure i was aware of all details regarding my call . 10 the first person i called was rude because all my question were answerd and i was satisfied with the answers given to my questions random as im busy . your contact sevice just does not know what they are doing i am into the second day with no 3g coverage contacted service4 times with no result . courteous staff .prompt response .good customer service excellent service .agent was able to help me out on a few queries .always have good service from xxx you have treated this ongoing issue , and me , extremely shabbily .you really need to give me a dedicated contact who will not waste my time with pointless questions and broken promises .if you will allow me to see the notes on the actual fault , my understanding of why it is taking you so long to fix it would improve .i am pretty close to going public with this if you continue to shatter my confidence . good service i 'm not happy with the service , it has n't changed in almost 18years of my using xxxphone .maybe i 'll change shortly . because, i 've always stayed with xxxphone , everytime i 've got a new phone !(y ) i have been waiting for two manager call backs ...i am discussed with the service and i wish to take this further friendly voice and helpful but still waiting to see if my request has been sorted . never have any problems with your first rate service always polite and friendly keep up the good work thanks the staff in my local xxxphone shop lie and treat customers like fools quick , courteous and efficient service . satisfied service .as always with xxx they may not be the cheapest but they are the best . your system was down when i called , i could n't cancel my ipad data verbally ( why ) and my data on my blackberry had been down for 12 hrs .so , poor service . good friendly lady very helpful + solved my problem no 0 because i have put a 10 pound top up and i still have n't got my bbm it a disgrace 10 never had a problem wlth the service l receive . adviser was very helpful , explained everything fully and was easy to talk to . i still could not understand my free minutes .im paying for 1,200 minutes but i actually have 929 minutes in totalo moderately motivated staff who are not empowered to make decisions . because i had to phone 3 times as i kept on getting shut of i did go online first to get the adult securty turnd of but i do n't have a credit card so it said to phone so i phoned up and he said the same thing so i was dissatisfied as my cred got wased on 3 phone calls i 've been trying to return my upgrade since last friday and all of your staff keep telling me different things and have no idea how to do their jobs .finally i was sent a return pack which did not have a return label on so i now have to wait for another return pack to be sent out .i have been with xxx for many years and am now considering changing networks due to bad customer service great service and english speaking staff .understood every word x advised xxx i would be in cuba before leaving uk, but call barring for local calls had not been lifted .required two calls from cuba to uk to clearly identify the problem .second xxx operative advised could take 24 hrs to lift call barring and was not prepared to advise surname , despite my advising full personal details and company name .transaction felt unprofessional and below expectations for a business account . because u were quite polite and did what i asked . execlent customet service because my bbm is still not workin an same with my internet ! women was helpful .told me what i wanted to know because my issue was resolved quickly and efficiently .the lady i spoke to was very nice and pleasant too . i ca n't b 100 % as i 'm still waiting 4 my fone n laptop after 5wks of being messed about n misslead etc because there is a problem with the phone and it 's costing me a lot of money a month the advisor was relatively helpful but i just had a new phone and now cant use it for 24 hours when i was told in the shop it would be 1 hour .not great ! not really you did what i required straight away :-) . the 2nd adviser was a ` can do ` person .he genuinely looked a ) for a solution to my problem and b ) proposed a new tarriff structure that was to my benefit , not xxx 's benefit . helpful assistant did well to overcome the now famous shortcomings of xxx 's website she was nice , polite , and know what is she talking about , explain the bill well , she is credit to xxx ? i didnt get the answer i was hoping for bum was directed to the website .the account registration option failed .very poor indeed . the advisor was extremely helpful , all queries answered .her knowledge when explaining products and features was outstanding .nothing was too much for her .one of the best customer service experiences i have received . ok well i rated 1 because it dosnt have unlimited texts it messes up nd its just gernally bad service prefer t mobile x got massively overcharged , had problems with xxx before and friends and family have had bad experiences do planning on leaving .the woman on the phone was excellent which is why i gave the 8 and 10 out of 10 . mine was a silly problem and the scouse lady could have made me feel an idiot but she did n't !her advice worked and i am working again so ten out of ten ! i felt like i was bein listened to n everything was done to solve my querys i 've payed for my internet service 3 days ago and it still is not on ? ? ? ? your advisor was very polite and knowledgeable .a credit to xxx . my phone still ca n't open mms 's and i 'm not convinced that the reasons given are likely to be the end of my service problems . you help your customers . excellent manor on the phone and got and had my question answered very quickly good and helpfull . the line was lost and she did not phone me back i was dissatisfied because my problem was n't solved and the adviser did n't really help very good service wen i get bill u cut me off dont give me time 2 pay as i neveq kmw wen bill cums and i loose taxi work through u cutthng me off as i pay 4 b4 bills i will take my business elsewhere wen contract finishes ma bbm has n't **** on after i did what i was told 2 do . . because she did n't know what she was doing and this is the second time i 've rung and they still have said the same thing that i will have bbm in atleast 24hrs when i topped up over 24hrs and my bbm still is n't working . was paying insuance i never asked for .fone broke but am not gonna claim .and u would n't give me any leaway on upgrade .have to wait 2weeks but u should of helped me there and then to keep my buisness .been with u on contract about 6 years .am now looking around for another provider . yes the man was very good mannered and was bothered with my problen he was good at what he done thank you as i was receiving text message 's from last august ,she advised me on how to do a phone update ,which seem 's to have stopped the problem.thanks . been tryibg for 2 days to get problem resolved no .help ! i was on hold for 12min then the lady hung up i am not happy because of my job being self employed xxx are nice and easy to talk to and help me out everytime i was happy my problem was sorted out good friendly service your rep & sopervisor was willing to take time to find out core of problem & willing to listen to my side of statement , therefore treating me as a customer not a moaner .problem was resolved & money was refunded bk into my account with xxx to cover bill of next month .thats is good customer services .well done . throughout my whole 2 contracts with xxx , i have only found a member of the leaving xxx team to be of any help & polite & considerate to be as a customer .other then this rare occasion i am always passed from pillar to post & am made to feel that my call is putting people out . hav sed the reasons in my reply because your employee was very helpful processing my payment and was polite and well spoken because i got nothing fixed 9 i was hapi wiv th service , but not the company ethics . the girl was nice but my phone still does n't work it was very easy to understand but i havnt got blackberry services yet nice person who was help full mast repairs are out of anyone 's control and very frustrating when you cant call or be called by any one helpfull and friendly service i would like a phone nn for xxx colerine as ur customer servs was unable 2 give me 4 years good service alan was very helpful .logic to his recommendation .helpful comparative info .better tariff .felt whole deal was reasonable .so phone better be good ! i was cut off twice trying to get to contract mobiles after waiting ages to get threw the phone didnt arrive nn time and the courier gave me a contact number that was wrong so i had to go to contract phones again it took ages gave me a big head ache 6 because overall xxx is a good network but i have many problems with yous .0 because my problem has n't been solved !10 because the people i spoke to were very helpful problem was not resolved .costing this company money . 0 because they were help full and polite feel like i 've been ripped of always find you have good customer services . fast and efficient , polite the lady i spoke to was very helpful and polite my disappointment lies with the xxx store in bognor regis when i spoke to the manager in person back on november about my very high bills he said he would query it and monitor my calls and then get back to me which he has n't , then i called today and their voicemail said no one was free to take my call ?it says they will call back within 48 hours and i 'm not satisfied with that . i found the service was great , every thing i asked for was sorted and gave me an explaination of why . . went out of way to help .polite and cheerful . because not like other company waste time for call waiting , and althought my english no so good but the staff also very patient to listen what i said and solve the problem for me very efficient .thanks ! polite and precise been with you 4 years always had good service because , my bbm is n't even on yet , my internet is n't working , it took some off my credit off for no reason ! information given was no help whatsoever we still have a problem the guy that answered my call was helpful and explained about contract and resolved my query the adviser was friendly , helpfull and accurate with her answer .all i could ask for incompetent dealing with my request , put on hold 5 times during the call . i did n't get content secure removed the first 5 or 6 people i spoke to were less than useful , only the man who put me through to bb tech support was truly helpful .he is a true customer service agent q1 because its taken a week and a new sim card to do what should have been done on the first day i have to pay for something i did n't have and that is why i was unhappy q2 because im happy its resolved q3 because the guy did n't mess about very promt service and good knowledge of subject .alsovery polite . very efficent polite and plesant lost 3g on both phones .the lady i spoke to helped me fix this and was very pleasant on the phone .thank you been with xxx phone along time and had no problems . to be honest i pay 35 pound for an iphone which has been stolen and the minutes it is rubbish compared to 3g over all good service because your service is prompt adviser was very helpful solved my problem straight away , was very satisfied with the service always had good customer service from xxx happy with the service received i have been sold a blackberry and then i was told the service was down and no idea when it wud be fixed x other than that it was good the advisor said he had taken the 10 restriction block off and it was not done .however he was very poliet and friendly was not resolved properly on the initial contact i was on hold for 15 minutes for a bereavment councillor and lost the call .the 2nd call was quicker but not fast .the people i spoke to were efficient and polite . i will be more than happy to be phoned if anyone has the courage to call .but i know this wo n't happen as xxx advisors will say anything to get the upgrade to hit their targets for sales .cowards and liars allof them and cannot be trusted.you will be losing a long term high spending customer .but that wont bother you.will it yes .the technical support person was excellent .communicated well , technically was excellent and worked logically through the problem until it was resolved .i was very impressed . gentleman was brilliant overall i was very much pleased with the outcome of the conversation and i found the advisor polite .i rated on what i think was satisfactory felt i was done by xxx im moving 2 new network fair reflection of the help i received the queries were sorted . really fast and very helpfullycompleted without any fuss5star it has take 3 whole days since i got my new i phone for its micro sim to be activated , firstly your team got the digits of of the micro sim wrong when they tried to activate it and i waited a whole day to be told this , and then when it was activated yesterday it still is n't working now but should be in a few hours .but the people on the phone , except the one who got the number of the sim wrong were very helpful you said 10 was satisfied , and i was . the man i spoke to was really helpful and sorted my problem out straight away after alredy speaking to two people before hand who did n't really help at all very prompt polite efficient service many thanks performance everyone friendly , kept me waiting though as a que and could not resolve my issue but that cant be helped i felt i was dealt with , quickly , politely and with understanding . no, prefer to keep to myself the advisors i spoke to were helpful and tried to resolve my problem however it took three calls and the problem is still not resolved . we had to ring about 10 times and all the advisors gave us differnt storys and never helped us at all the woman who i spoke to was really nice and helpful but my phone is still not working .money has been taken for my internet and bbm but i still ca n't go on them . i felt my query was answered fully and i was given all the help i was needed .the advisor was polite enough too . overall impressed with the quality of the service and the advisor the level of service deserves a 10 because what i needed was dealt with without fuss and quickly . this time some initiative was finally shown and this long-running problem solved ( i hope ) . my query was answered & the advisor was very helpful . iv had no internet for 3 days and tried every possible option to resolve this through xxx and nothing has been resolved so now have to take the phone into the xxx shop for the staff to try resolve the issue . since leaving o2 i have found the reception on xxx is poor , i work all over the uk and find there are a lot of dead spots that cause me problems on my hands free that i did n't get with o2 , otherwise i am happy with your personal who i have dealt with please ring me i wish to complain about central bussines sale it was that poor i never i my life experience bad customer service like this before barnsley store put them to shame i would never use xxxphone every again if it was for them if you do not call i will put my complaint on u tube with the so poor customer service it will put you to shame ring me at the time , the man who dealt with my query was really outstanding and with 2 of my 3 questions , he could n't have been more helpful .however , i asked how to transfer ownership and he directed me to the search facility online and said i could sort it out through there .i put exactly what he said in the search box and all i got was a whole load of xxx forums slagging off xxx on how it was so difficult to transfer ownership . good service from the advisor .followed up with email after asking questions about our account . i feel tht my problem cud ov been sorted if ppl took mre tym n b mre helpfull becouse it was the sound time of ring before getting my inqurey sorted out good response .did not know contact number had changed .contact was very helpful .not happy with upgrade experts selling services for you .have cancelled all dealings with them .it takes 5 days for them to do this and i have to pay postage to return the phone they sent .when my contact with you has been reinstated i wish to discuss an upgrade and new contract with xxx .not interested in doing any business with upgrade experts they give misleading information and do not have the same level of customer service that xxx offer .thank you for your continued support . she was pleasant confident and new her stuff the adviser was very polite , patient and he was able to solve my problem very efficiently and gave me explanations on what was going on ; he also gave reasons for what had happened . because the chap sorted out what i wanted easily she knew what to do and did it . matter was resolved , & advisor was very pleasant & helpfull . problem was resolved efficiently and patience shown when i could n't remember postcode of biz address . excellent customer service , kevin immediately answered my query , advised me on how to resolve it & checked a couple of other queries for me & happily took my payment , saving me an additional phone call ! no thanks had good service very poor customer service problem not solved 0 i 'm quite satisfied with xxx and the service they provide . request was not solved & told to wait 24 hrs ! ! ! & try again ! ! the lady was very nice , polite and patient . well it will not let me have bbm or internet even though i have paid for it and then when i rang up today the person who i spoke to said it will would straight away and it do n't because u just keep getting things wrong !u cancelled my phone insurance when i never asked u 2 ! u took 2 payments out of my account and i have nothing but trouble with u service .i cant imagine i will b renewing my 3 contracts with u when the time is up ! advisers are so helpful and find good deals for me . very informative , and helpful , personable and articulate . . because everything was done as i requested very promptly and without question all was helpfull . first guy put me on hold and i was cut off , second guy refused to let me complain or let me talk with manager good answers to my questions .very helpful staff .i felt a valued customer and i received over and above service than was necessary today thankyou . he was help full good and efficient customer service . mainly the upgrade option had changed .i signed up to a contract with an online upgrade and this was discontinued without any warning all v good , just was n't sure with one of my queries whether a more experienced advisor could 've answered it more fully . becos i m satisfied the problem still has n't been solved . because the problem has not been resolved but the person was very helpful quick service i called numerous times to get help with setting up my work email and no one could help me ,very frustrating. in the end i had to give up and look for an answer on google ,this was all 4 hours ago and my email still is n't working . i have always been with xxx i will never change know i 'm unhappy with the change in date for upgrading my phone up until yesterday it was 25th feb now its 5apr i have been a loyal customer for 10 years and was disappointed at this hence my scores like the service provided . bloody **** , i already have 3 times ...the girl was very helpful and she made my week thank you .xi wo n't be anserwing your servay questions again so please do not ask! ! ! the only comment i will make .is why is it made so hard to speak to someone in person . information was different to the last time i spoke to someone at xxx last week .so overall not very pleased ! i am experiencing difficulties with my blackeberry internet services an recieved no usefull information and my srvices are still down i hear a lot about people experincin the same problem on xxx i would recomend xxx to any 1 and hav b4,the staff are friendly and well trained .itdoes n't just feel like u r getting the text book speech ,my low score for 2nd question was because its been 2days and still blackberry still aint sorted the problems out ,but thats bb not xxx,good network ! i did not got offered any choice of help for a up grade because its not due till two weeks time although explaining the phone i already have is on its way out which i find is disappointing from being a long serving loyal customer q.1 .6 .i would recommend talktalk to someone because they are good .as i say i already have .however , i do not think you should charge to send bills out as some people do not have a computer.q2 .9 .i am satisfied that it has been resolvedq3 .10 .joshua , the man i spoke to was excellent .when i did not understand anything he explained it to me & was very patient waiting for me when i rang xxx the person was unable to help me because i did n't know the post code both people i spoke to wee the person knew what they were doing and solved my issue very quickly . all sorted i was n't unhappy with the advisor as it was n't her fault .but i think it 's absolutely ridiculous that customers ca n't downgrade their account or make changes .we are paying for it we should be able to do what we want to it .funny how you let us upgrade to get more money out of us though ! ! great service ; got what i need in minutes . the advisor was good and did what he was able to do but xxx could have allowed him to do more to keep a customer who is looking to move provider 's because of bad service expensive network .poor customer service all 0 because the women who i was speaking to cut me off was not resolved at all am thinking about leaving xxx as this has been going on since oct last year the first person i spoke to today ..hang up on me towards the end of our conversation ..the 2nd person i spoke to was ok because my requests were dealt with fast and politely and if i receive what i requested accurately i will be highly delighted only time will tell i got a new upgrade and the newbury store did not activate the sim in my new phone .as you ca n't activate over the phone i have to go back into the store i have cancelled my insurance as its to expensive and other networks have better deals very happy with service good service my reasons for raiting are because my blackberry messanger still not working after i have topped up 2days ago and i would like you to do something about please or could you ask the blackberry services why my thing is still not working please ,reply back ? nobody gets 9 yes the mast in my area has been down for a month so i have no 3g & my computer is with u so i have no internet for my work you have not even been bothered 2 text us the customer about it & i was in your denton shop last night with alot of people with the same complaint but no answers 2 when it would be fixed so we r paying for something u r not providing the lady was very helpfull an honest yes beause i like this service and i have been with you for many year.plusi like the grad and grow and you can get five pound top u said 3 question so no not happy whith xxxphone atmoment you dealt with my queries quickly and efficiently , and we 're unfailingly polite and helpful.my only problem with your service was that everyone i spoke to told me something different ! ! i was lied to in order to get me to renew my contract .i do n't trust xxx anymore and shall warn others of my experience . the time on wait was over 15 minutes for a technical adviser and even then he could n't be exact in when the service whould be working again this is n't the first time i 've had problems with the blackberry internet services . because i thought it was a very long wait for them to answer and then a very good answer when i was given to the lady to speak to really good service and helpful blackberry and internet is not available , and i have just payed for a month and i needed to make some important internet information .and i 'm still paying for service that i have n't got thanks mate . actually , i was having problems with bad receptions , i tried different types of mobile phone , no one works with xxx , finally i tried blackberry , it 's great n perfectly ok for calling n receiving , i have no problem but to setup e mail and other applications are impossible .i called service centres and explain my situation .she first told me that i need additional charges to use blackberry services .i said no i could not afford any one again .she was so clever n read my body languages and finally put me through for free access to all blackberrie 's apps .starting from tomorrow .i am very satisfied if all works the way she promised to do .thank for the services n questionnaire service .i think it will help xxx to improve their services . very helpful when on phone cos my problem still is n't sorted no the reason for my ratings i am very satisfied with the standard of service given by the advisor very helpful service no i foned up a hour ago and i am still waitin on a txt to reset my fone very helpful operator , but trying to reset my account is a nightmare have been trying to have full access to our own account for about 2 years and not been able to and still i ca n't .we pay a lot of money to xxx each month and yet still ca n't even access bills !have spent hours attempting to .we need to reset the account and know how to but the website just keeps coming back as error .customer service and store always helpful but still unable to set up .i will try again later big need another free hour or so to try ! ! !not happy with xxx online . . fantastic service the lady was very helpful and professional and friendly . my query has not been resolved fully yet language barrier although the adviser was helpful have to wait 24hours to be reconnected to the blackberry service and they advisor was not helpful ! i have to call back tomorrow to go through with my request and i was put through to a department i was told could help me but could n't ! xxx is no where near as good as it was 2 years ago .i made a mistake in staying and taking up another contract i was kept on hold for a long time , the 2nd person i spoke with had a clear communication barrier & he just kept telling me it was the android or apple product that was the problem even though my app said it was down to my network provider blocking my use of the app ! good communication told different things ever time i ring up for help customer service , connectivity and also there is some few more reason zeroi am happy with xxxs services on whole my wife gave a big argument with me and my grown up son simultaneously i am hiding somewhere ca n't afford anothersanta friendly , helpful chap who explained situation clearly .good communication skills , patient . the service i have received from xxx has been totally unacceptable .the problem in question dates back to december .in brief , i have been told many times certain things would be done , and none of them have , even when i was told by a manager .i have wasted hours on calls and the problem still has not been resolved .i really feel as if i am completely wasting time i do not have as whatever i am told by xxx will not happen .matthew crow my bb still is n't working for the second month an you have still charged me an now i have to go to the nearest shop an see if they can sort out the problem the lady who took my call was quick without sounding rushed so was able to sort payment efficiently i am very interested in business with xxx company , but the 3 company have unlimited mb for internet ,why xxx have not it .because my job need to unlimited mb for internet .this is my opinion , just let you think about !thanks ! i was treated with respect and had my issue sorted in an efficient manner because it was good co-oparation and she helped me straight aw ) because you have not resolve my enquiry and charged me mountain high . the man was funny and polite .it made my day i have 3 mobile no 's on monthly contract with xxx .one of my sons has broken his phone he was asking if he could get a new phone after seeing many deals on the internet .i was enquiring weather i could get his phone updated to include internet browsing and to reduce his 600minutes per month as he rarely uses them .i was told the best option would be to go to car phone warehouse/amazon to get a handset .the advisor i spoke with was as helpful as i imagine he could have been. but this does not really help my son . ? ? ? ? ? gave good help on what i needed great operator straightforward helped my lack of techno savvy checked on my account for me and answered enquiry in simple language overall good customer service the person i spoke to was excellent and did everything he could to help .i an unhappy because i was sold a phone with a fault and it has just deleted 20 to 30 photos of my first grandson , his first photos immediately after he was born .i did nothing to cause this .it happened before with th scan photos and i was told by xxxphone that it i kept the internet connected this would not happen again and it has .i an actually near to tears losing there photos .that is why i would be reluctant to recommend xxxphone and why i am not satisfied with the outcome despite the helpfulness of you agent . dan was really helpful and easy to talk to the problem i had was not sorted excellent friendly and efficient help please read the text messages i have sent you its took 3 days tomorrow for my bb and internet to go on and if i ay got it on tomorrow and i have got to phone them tomorrow again i wo n't be very please and i will be asking for a refund and then i will be getting another sim i 've never had problems before with xxx but i think this one is disgusting because they did n't give us a straight answer , and left us on hold for 8 minutes and not to get back to us ! good customer care experience my recent contact with your customer service call centres have been frustrating to say the least and a waste of my valuable time .i have been a long standing customer of xxx and when i initially made my enquiry to update myphone instead of being honest and informing me that the model of phone i wanted i was fed s load of inaccurate information .every subsequent phone call has left me more and more angry and frustrated , i have cancelled my account with you and have gone to carphone warehouse where i was immediately informed that the phone i wantedwas exclusive to them .which increased my anger as all my wasted phone calls and time could have been prevented on my initial call to yourselves , if i hadbeen truthfully told ii would be un able to get the handset from you , i would have had more respect for you had that hsppened , instead i hsve lost my trust and confidence in you , hence that is what i will be telli g people rather than reccommending you . the staff was rude unhelpful and unwilling to even try and help i 'm disgusted and due to this will be leaving xxx and moving to tmobile happy with advisors generally but issue not resolved and is still not .i do n't need to know why there is a problem for xxx , i just need to know how and when it will be resolved .3 calls to the team and still not sorted out ! lady very helpful and was the 2nd operator who phoned back when phone lost signal 1st one didnt bother ! good service from advisor allways had good service the advisor who i talked too was very good and he knew exactly what the problem was . nothing was solved i am very unhappy with the service i am receiving , and at the earliest opportunity i will be changing networks . absolute joke , i will be terminating my contract at the earliest opportunity , third rate service and totally incompetent workforce , once again an absolute joke ! the adviser was great but the reason my signal is rubbish is not sorted and has been like this for over a week now , said within 72 hours but i 'm more than sure someone has reported before yesterday . i am unhappy with xxx overall because of the price youse charge me for my internet , i am a great costumer i will not be renewing my contract ! ! my enquiry was past two to another team , but my line was disconnected while i was on hold . question 1 because i have had a nightmare with trying to sort problems dealt with v quickly and efficiently call was answered and dealt with quickly because xxxphon is the best : ) thanks loads got put on hold for a long time so i hung up very helpful and straight forward service . because the service provided was professional , and courteous . she was quick efficient and answered my queries we thought the service was very good phoned for a puk code for a contract phone using a pay as you go phone , kept going to `wrong department ` and a 5 min job took over 30 min very helpful it was nice everybody was friendy excellent and friendly customer service the advisor was good it just i was expecting a phone today and noone contacted me to say there was a problem with the order and it has been referred ! ! ! !i waited all day for it to be delivered an did n't arrive so called 191 to be told sorry it 's been referred , a call would have been nice or a text to say there was a problem ! ! i could understand what was being said .in the past i have had problems with understanding broken english .my query with was explained fully and a work around suggested .i cut myself off and was called back to ensure all had been covered . the person i spoke to was very helpful but still waiting for the message she was going to send me about updating my phone becouse the questions i asked was answerd clear and to the point the customer service was easy and efficiant simply because the girl i spoke to was very friendly and helpful great staff .just pay some tax . yes ,problem dealt with pleasently , & quickly without a fuss , x got a top up , tried 6 times to get it on , wouldnt work , had to drive back to shop , manager check it , aft ringin to check , wrote it , then phone wouldnt take it , took my credit tryin your help numb , rang off friends phone , finaly got help , pissed off with xxx fone , may cancel & our 3 internets aswell , so thank u because my blackberry services is n't working for the last two days advisor was very rude when tryin to explain rudely kept interuptin me and the matter i was phonin for was not resolved durin this call got very annoyed to the extent i had to hang up on the advisor no just a good service provider . not satisfied very pleased , answered my queries no probs .thanks it was good customer service and i 've had my xxx contract now for several year 's and have had good service through out my contract adviser good but i will not know about internet charge till i go 2 vodofone shop i do not use lnternet on my phone . i 've bin with orange & o2 & xxx r the best with helpfull staff the guy was really helpful pleasent and was intrested in my call well done to him he also under stood what i was on about which was great a credit to your company should be nomore like him because i 've just switched to xxx today an still ca n't get on the internet after ringing customer services twice ! i am disayballd and lisen 2 recording and **** back 2 me there are too many failings to list in a text but you fell far short of my epectations and i have been left feeling agrieved and unwanted as a customer . unhelpful the reason is was n't happ with the bbm system ,coz i spent 10 pound and only started using bbm a week ago and should of had it for 2 week .plusxxx give away reward like free text or phone credit the women that took the call was a great help very polite and a pleasure to speak to . there was a very lengthy queue b4 i could speak 2 an advisor .i was told yesterday that sum1 would call me back but they didnt . after having such a bad experience with all your staff in egypt i finaly spoke to a girl in england called sinead who put herself out to help me and make me feel like i was listened to unlike the staff in egypt who sound like there reading from a scrip and ca n't even say the fake name they have been given stop wasting your money on paying idiots in egypt who obviously do n't have a clue what there doing and invest your money in to making sure you keep fantastic members of staff like sinead the key to running a successful business is not to employ as many people as you can its to look after the good people you have the bosses at xxxphone need to take alook at the way they run there company and instead of looking at a new jag they want look at the people that really make the company special people like sinead !rant over ! ! ! polite , courteous and knowledgeable .thanks the lowest score was only because of the wait . they answered all my questions you know the reason well . quickly dealt with and very plesant and helpful . the lady i last spoke to was very helpful and helped me sort my account however the lady i spoke to before that was n't so helpful and did n't follow up on what she said 10 too long to explain .call me and i will explain over phone .i am so wound up by it i will be leaving xxx once my term ends if my complaint is not sorted . really bad customer service not happy at all great talking and they do what you want in an instant the person i spoke to solved my problem fast and without any problems because the gentleman u spoke to was really friendly and helpful i 've been with xxx 4 years & i 've never ad any problems with them . becouse i lost the chance of getting a new job becouse i could n't receive e mail or facebook no - pls connect blackberry services ? excellent service , query immediately sorted , very polite staff no overall you solved my problem , but i had to wait a while .i chose 8 out of 10 for the recommended question because of the wait .okay ? all my questions were resolved and free :-) because every month i have a bill problem an no one seems to solve it even with their promises that it will be done ! please ask manager to call me service is terrible i have been a xxx customer for over 25 years when mobiles first launched my query was handled efficiently and in a very friendly manner .i was impressed in a positive way . query smartly dealt with and in professional manner . i like lollies my call was answered quickly and the advisor was polite and very helpful excellent customer service its your accounts dep that needs sharpening up the money leaves my acc and goes where for a week then i get a text to say i have not paid every month u have got my phone working back again thanx the customer service was good .although i had to wait for anybody to answer .yet my problem has not been solved although i have to give it 24hr the assistant who handled my call was very helpful and if what she said would happen actually happens then i will be very pleased .but this is the 3rd time i have called about the same problem ( a recurring item on my bill that should not be there ) and it has still not been fixed despite the assistant telling me each call it had been sorted out . happy with the adviser not happy with xxx 4 sending me the wrong micro sim and my 1 to someone else and not even had the micro sim you sent me on you sistem 2 deal with the problem i had good service from your team good service i did not get the answer and got cut off i have n't had the problems fixed yet . excellent service it was very easy to communicate .i do have another problem though ! been with xxx for years i think the adviser was very honest with me and explained the problem as correctly as possible .i was un happy with problem that i had but was made clear this was not xxxphones fault .the previous advisers were not very polite and gave me inadequate information that did not help my problem . because she was friendly , she explained clearly what the problem was and how it will be sorted : ) x because the girl i talked to was very helpful and very nice xxx have the best staff xxx has failed to provide me with an affordable payment plan . victoria was helpful and really helped me very rare but great to see friendly .sorted my query .quick . nice people .poor system . offers from you were very reasonable .service politeness and helpfulness were very good .offer was presented as time restricted which no business likes to deal with .when offer was emailed to me not all options discussed were included in the email . as i called customer service to explain i had paid for my blackberry messenger and internet service however it was still not set up for me to use .i was on the phone 25minutes and then cut off before my problem was resolved . i was very happy with the operateor i was experiencing problems with my network , but was told that there was no problem in my area and that i should not be having problems . i 've been with you for many many years and generally have been given the service i pay for .so may it keep the same .thankyou . very helpful and explained well the adviser was friendly but seemed unaware that it was possible to take payment via amex . failure to respond jst signed up for the pay as you go plan for my bb .been trying to connect to the internet for the past hour and it does n't work .tried to call customer service and ca n't talk to any reps ... my phone still wnt let me on intetrnet or use bbm at all after me speakin to someone an still does n't work ! the woman on the phone was excellent very polite and well mannered excellent service all round since i joined xxx 3 years ago any problems i have had have been dealt with swiftly and professionally . on hold for 15 , helpful , could of asked if anything else wanted the person i spoke to was helful but am not happy at the fact my line was suspended last nite without a pre warning txt , i received the txt at 4pm today when i had sorted the problem out , this caused problems for me as i have a young child and had no way of calling out this morning when i needed to the adviser that i spoke is good she answer all my inquiry cos you asked me to rate the service . ? ? ? : ) great response and he really tried to help but i did n't get it sorted .i took out the battery and replaced it and then it worked .i was very hatful for the response and again he was very helpful . because my blackberry still is not working and i have rang up 4 times my query was answered well , however i was on hold a long time before my call was answered no coz they took there time ring back and they bp huh overall a really good attitude from the staff and a `want to help attitude ` she was very helpful i got wat i needed in a quick moment every is working well thankyou . i have had nothing but incompetence over the loss of my phone , trying to get it & sim card blocked , when both of my contracts reach thier end dates i will be switching to another company , one that cares & listen to customers . they help me with my inquiry because the advisor was very clear and could understand the questions i asked everything was sorted , very kind an helpful person on the phone .could n't wish for any better service ! i was left on hold for so long i hung up and have not managed to get myself the new contract i wanted .will have to ring again tomorrow . happy with help recieved i called to try to find out where on my blackberry i was supposed to put a pin code that was given by my car bluetooth device .the advisor insisted that it was not something that xxx dealt with .i had to tell her 3 times that it was to do with my phone and where was i supposed to write the pin code .she left me on hold and when she finally returned she said i had to try pairing it with another device to see if the handset worked .as i have just received this device i am doubtful that it does not work - i strongly feel that she is incompetent and could not even take me through any steps to check if i have it set up correctly for bluetooth ....all in all very unsatisfactory excellent all round good service and superb coverage very helpful with my questions serviceperson helpful but not happy with being unable to use bill manager just because i already have an online account .you should be able to choose which bill service to use . the man john was polite and very helpful phone working fine problem solved thank u i do not have internet on my phone and asked for settings to be sent to my phone and stil have n't wil not be staying with xxx if i ca n't access my internet pleasant friendly manner the chap i spoke to was very informative and patient with me as i am a novice when it comes to phones . answered quwstion in quick and helpfull manner the query was straightforward and he was able to deal with it immediately and entirely satisfactorily . no all my questions were answered and the customer service team were very friendly .would have been easier if the welcome pack had been sent initially . all good : ) hade no problems with you . ! because i still ca n't get on bb or internet because i had to phone up customer line 4 times and did the call me back within 6_12 mins and they did n't ! !so what should of cost me 25p it clearly did n't . . coz i luv xxx because my blackberry messenger still is not working and he still has n't send me the internet settings i am being charged 4 using a dongle that hasntbeen in the computer since jan 31 and shud hav been blocked on the same day wen i rang 2 complain about previous bill i have phoned 6 times over the past 2 days and the phone problem has not been solved i am now thinking of cancelling the direct debit because i am not getting contract i am paying for could n't answer my question as to why xxx cancelled my paper bills easy to understand .polite and found the voice friendly non of the usual overseas callcentre rubbish . good customer service but still have an issue connecting to mms services didnt score 10 throughout as advisers voice was at times a little pushed and garbled .otherwise everything was good . because thats how good i thought your advice team was im happy with theservice i recive i 'm very disappointed with xxx the way they treat their customers ! ! !over charging them with their phone bills . problem dealt with promptly i had called 4 times and i still have not got my blackberry internet back on good service advisor very helpful i was charged 45gbp this month on a 15gbp a month contract .at no point was i warned that i had used more than my allowance , nor was i informed that i would incur these charges .the lady i spoke to was very polite and friendly however the only solution i was given was to call at points throughout the month to find out how much i had left .i find this incredibly inconvenient considering other providers give warnings and have measures in place to protect you from being charged .despite the promise of a 10gbp goodwill credit i am still 20gbp out of pocket .this has shaken my faith in xxxphone as a company . i lost two days of internet and your not going to give them back your all cons i 'm extremely disappointed with xxx really poor customer service i was due a refund a month ago and i have n't recieved it .i had to go into town twice to get a store to sort as requested by the call centre at my cost and loss of earnings .i called today as the money had not credited my account to be advised nothing had happened yet .the man i spoke to was very good and helpful , but still waiting for my money .another problem i have had with xxx , beyond a joke now .i will be looking at other providers at the end of my contract . too many options and tariffs to comfortably know whether i was agreeing to the right options . it took xxx far 2 long 2 get me 2 someone knowledgable enough 2 deal with problem .however when i eventually after 4 people , 2 phone calls , 1 email my complaint was dealt with very satisfactorily . because im happy with your service on a hole because i am happy with the service but i would like cheeper rates when i am aboard thanxs call back +quick response to query the behaving of the active and high qualified officer a very patience advisor who excelled himself by helping me 0 they havent put my bis on very angry not one of the team helped me to achieve it but my friend straight away no happy at all i would likem a phone call from xxx . no comment i was dealt with by a lady who was very insolent and extremely rude who spoke in a very flippant matter of fact tone yes john was very nice and friendly and helped me out and was polite and could n't help me any more the lady on the phone was great , i 'm just not happy overall with xxx after trying to fix my phone through insurance and bill problems lack of information on pricing i should not be spending over the contract amount with yourselves !it 's ridiculous some people have rent and other bills to pay and there is no warnings when you are nearing the limita ! my problem was not resolved and i feel that the adviser did not listen to my problem .i know what i had before and he tryed to asure me i did n't and that i had to pay more .all in all i am very upset and very angry ! she was more than helpful he could n't provide me with the info i needed !i had to spend the day at home for a phone that did n't turn up and he had no answers for me ! ! ! ! you 'd have got 10s if i had n't had to wait in a queue for 20 mins only to get cut off by the system with the incomprehensible reason 'there is an emergency .you will have to call back ' click .brrrr .! ! very frustrating . my order has been handled poorly and mhanas & phyllis @ ` customer care ` warrington r putting the `care` back in 2 xxx .rgds ian time waiting for you to reply on two occasion and attitude of your operative when you did reply because she explained everything clearly and saved me money ! ! help kind lol well i gave the score 9 because no one is perfect however i was please with the service .i called three times today and they were all good . the person i spoke to on the phone was kind but not very helpful .i rang up for help and i did n't get it .disappointed . the girl who handled the phone call was really nice not happy with how my quiery was dealt with , sick of been put on hold then been cut off ,and not happy with how the staff can tell different information from each other considering ending my contract for both phones when i can . the solutions to my concerns and the answers to my questions were given clearly and quickly q1-i do n't really no just thought it was good .q2-because i was happy with what they sadi to do about my bbm .q3-because the lady was really helpful and nice ! she was so kind on talking but the problem is not solve yet i would mainly recommend you based on signal strength quality rather than customer service skills which is why i put a 5 . put a 0 as the dept i wanted close at six yet the dept deals with business people who are busy during the day .shld close later than 6 .and 10 cause advisor did the best he cld in his control 1 ) the service is good 2 ) i misunderstood what an international passport ment i thought it worked in the uk as well now i have a large bill 3 ) the adviser was very sympathetic & explained how the passport only works abroad very helpful advisor who was informative , polite and helpful . advisors are good , xxx loyalty to customers is useless advisor was very good .resolved both my issues with a minimum of fuss .kept me informed .a delight to deal with . the tech guy took over my comp and sorted all problems dealt with very promptly and helpfull ? since i have joined xxx i have been let down a lot .every time i call i get told something new each time about the same query .i had a huge issue with insurance .personally i do n't think there is anything wrong with the company itself , it is the staff they lack knowledge about company information and experience with customer service .do not have good communication skill and are not able to solve problems .not happy customer . because he was very gd at explaining what he said but it did n't work wen i hung up an now i aint got 25 p to call bk it was polite accurate service the service was satirical and alto the wait was long i 'm happy i know what has happened if i need anything do i text this number for free good service cant find any fault in how i was dealt with no international roaming ! ! ! ridiculous the adviser i spoke to was very rude and very unhelpful , the problem was not resolved . i was satisfied with xxx but extremely disappointed with blackberry very happy with the service operator was very helpful and resolved the issue i never got through to an advisor so could n't really answer last 2 questions .i would recommend xxx as i 've been a customer either pay as go or contract for over 10 yrs . the reason for the low ratings is that i 've been trying to resolve some out standing issues for quite a long time now .they still have n't been resolved fully .quite frankly if i have to contact xxx again my ratings will be minus points in your survey if you ask me to participate again . good service .& hopefully it wil get sorted it took hours to resolve . the calls got terminated repeatedly and no-one phoned me back what a waste of 3 hours as always , a really friendly , helpful cso.thanks . the guy who helped was great but i was disappointed that initially i was told i would have to go to your enfield branch ...the service i received there on 2 separate occasions was awful .still your advisor managed to arrange an exchange which was much better . lisa did everything i asked her to and even when we got cut off because of my signal , she sorted it out immediately and called me back and confirmed by text .i did n't need to do anything .a+ service . unti 12p.m tonight we wont know if the problem is resolved i love u problems not resolved and i have to call back today query was not resolved and will be followed up in writing . good over all customer services ,but xxxphne do not have my internet settings which is a main function i use on my phnes , call me dealt with very quickly , politely and efficiently . keep having problems with bills .usually after upgrading .takes a complaint after 2 months 2 get prob sorted very polite helpful easy to talk to well done xxx . you are **** the lot of yous... **** off even though the issue could not be resolved i recieved excellent customer service ! i had to wait ages to get through to two people bit of an odd question seeing as i was obviously satisfied ? ? well the operator answered my questions obviously :-s i. have been loyal customer for six years and will remain with you on the work phone but i a hate your cancellation policy , i have been trying to end my contract for months .you need to make it easier to terminate the contract online .during my call , which is not my first , the lady said she could n't help me and i had yo email my request .i blew up on the phone and then she did something to help .i apologised to her because it 's not her fault directly but i had to get something done and it was unfortunate that someone uninvolved has to take my anger because you do not have the systems in place to facilitate me with out calling and shouting down the phone .she was very good though so she gets a 10 . the advisor was friendly and very helpful and quick in resolving the matter . informed slow response from advisor , problem not resolved , no concern over why problem occurred in 1st place , had better customer service at o2 . waited for 30 mins to speak to technical , they could not fix problem and suggested i buy extra parts to test sim card .waiting for call back tomorrow because i wanted to pay my bill no one was available so done call back ,phone rang once so did n't get chance to answer it ,then rang 191 again had to do it again .not impressed . because i have been totally satisfied with the service i always have received consistently from xxx over many years and the help i got from michelle today was excellent . the call centre advisor was very polite and helpful , and resolved my challenge no my queries were promptly resolved swiftly by the advisor ! ! advisor handled all my questions politely and efficiently very satisfactory thank you the person that took my call was very helpfull and tried her best but thers nuffin wat could be done n ad reccomend ppl if they reali needed help very satisfied overall my problems were not resolved my only criticism is he sounded a lil fed up and tired but he was very efficient because my inquiries has not been fixed !> :o i already have you **** retarded **** of a network , you make me sick . truthful ratings efficient response problem should not of happened in first place customer service is always very good my bbm and internet still arnt working yesthe person was most friendly and helpfulthe extra phone is still not active on the suresignal that 's the radon for low mark great service thats more than three questions you were doing so well .anyway back to the answer to your queston , i wish i could remember the lady 's name probably the best help i have recieved very personable service yeah person i spoke to was very helpful and would def speak again if had any help i needed because the wait is terrible & my problem still has not been resolved , i think yous could do more to help ur customers & once i got the phone put down on me ! liked customer servis but would like to be warned that my minutes are about to run out in future friendly efficient call handling answered quickly and all the questions i had were answered . well it took ages for anyone to answer my call but the lady could not apologise enough and was really nice and helpful i had to call two times to register my sim .first time i called your staff named stacy sed she need sim number and wen i rang again the adviser managed to activate my sim without the so called number .so might b a good idea to train up your staff fully . my bbm still hasnt been fixed its a disgrace ! ! ! ! ! ! been trying to inform you of change of email address for last 6 months .total waste of time as no notice has ever been taken . i spoke to 4 different people and the final man was very helpful .otherwise the other advisors and the people i spoke to this norning would have had much less . no, it 's private excellent advisor , easily understandable , friendly and clear advice .a credit to your company i find your operators are very polite and helpful the agent was excellent and resolved my issues very efficiently and in a completely satisfactory manner .i would criticize xxx for not suggesting a better deal to me sooner given my very expensive bills on what was clearly a deficient and costly plan . good advisor dealt with what i wanted i 'm sick of calling been told 1 thing and then something else happening i 've been with xxx 15 years and that 's it now after my contract finishes i 'm leaving i will never recommend xxx while ever i 'm alive the customer service is **** and i 'm done with trying problem was sorted the person who served me was very knowledgeable and professional . very help full because he was the most helpful person i have spoken 2 and has changed my opinion of xxx i could n't do what i wanted to do , but stuart has arranged for someone to call me tomorrow 12noon-1pm to organise my upgrade .good customer service !thanks ! my mobile no was not recognised which meant spending 20mns on the phone to finally be sorted my phone can not send or receive photos the adviser was brilliant just not satisfied with how xxx handled my recent phone repair . this is the second time i ,ve had to ring re this problem . i had all my question ask in a good way the adviser was very nice and helpful , he did resolve my issue of calling but not the issue of my poor signal , i know that is not something he could do but i think xxx need to look into this as i pay a lot of money every month for internet i hardly use due to frustration of slow internet . good honest customer service thankyou was on hold for over 5 mins due to system problems a very happy advisor , relaxed and made me laugh nice the guy was very polite and helpful .he did say the sim activation would take 15 - 20 mins and its now 40 mins later and it still has n't activated hence the low score in question 2 been putting top in my phone an not getting wit am paying 4 loosing out on things i am paying 4 and not getting rein burst nice bloke just do n't like the customer service reply 2 my answers on 2 & 3 & i 'll tell u ! ur man this time was gd but its taken 2 trips to xxx shop and 5 calls to 191 to get my new fone working because after an hour waiting to speak u still havnt got my postal address correct despite telling u twice and waiting weeks for a replacement sim .hopeless my issues have been solved the first time at the first phonecall .everyone was helpful and the team manager trusted his customer which it should be . firstly , its sad how i ca n't make free calls to speak to a adviser , i do n't think anything technical was done to sort my problem , it was just stereotyped as the same problem other customers are experiencing .xxx could be improved , i do n't think xxx care for their customers that 's my opinion . i have problem with my account ebilling but ca n't sort out last 2 month it was dealt promptly and the adviser was polite and very helpful always had great service from xxx hence ive been wiv u for years they were good , but it did n't resolve anything good service just to long to be answered operative was helpful enough , but my query was an unusual one and the information was not available .i 'll need to return to the store i visited to resolve my query . my query about the bill was answered thouroughly and extremely helpfully by your frienly and efficent advisor .he was very very good . very poor attitude and my call was a complete waste of nearly 1 1/2 hours very please with the over all service the advisers are always very helpfull and put u though to the right department and deal with my query quick i am very satisfied ordered micro sim a week ago .told it would take 2 days to arrive but still had n't turned up .do ca n't use new iphone . cus it was fast and easy very friendly service had tried four times to get the problem resolved and it was the last operator that helped that put the scores the advisor was helpfull but my xxx internet is still down so my phone has not been fixed . not now , no time cus i got what i wanted i was on hold for over 40 minutes and then when i was finally put through i was placed on hold yet again and did n't feel that the advisor was really interested good fast service ! ! becose my tariff chang from old tariff . the signal strength at my working place is very bad( sm3 9rd ) .my xxx mobile connect and mobile phone are not working and i am paying exorbitantly on them xxx very good , problem is a blackberry one ... because i was very satisfied with all he was british , got straight to the point and did what i asked without trying to convince me otherwise and all whilst being very polite .excellent customer service , please keep it up ! i think it was the best rating i could give . my bb is still not working that way my rating you asked me ? problem not solved and not happy with the service provided recently x anne was very helpful and polite ....better than the experiences i have had before with xxx . the advisor i spoke to was very sufficient , friendly and helpful .my request was dealt with promptly . because the person who handled the call did not sort this problem out and put the phone down on me the advisor was fine .but having to hold for nearly 20mins to speak to someone and at 8pm , hardly peak time ? ? i have not yet received the information i requested . you said only 3 questions ... why are you asking fourth ... ? yes because i was talking to an advisor and he kept on hold for a long time without anyone getting back to my call advisor was fantastic very helpful , the only point i would like to suggest is that xxx , should notify there customers when they have reached the agreed credit limit , to prevent huge bills like mine of 200 quid when my agreed monthly amount was 40 quid plus vat .cheers happy trading ! ! i 'm going through a hard patch financially and was very worried about being unable to pay my bill but you have been very understanding and agreed for me to pay when i get paid , which is very relieving when i have three children to buy for . problem was solved on 3rd phone call instantly all in all took 1 and a half hours and was on hold to tech support for so long was disconected and had to start again quick efficient service my problem was not resolved and reception is poor on my road and has been since 1988 .you need 2 fix a mast nearby so more people will join xxx . my mobile is still not fully working or i would have given 10 's . because xxx is a great service and how u call bk is great can't top up psvita sim card online . honest ratings for the questions answered .if i got exactly what i wanted then all would have been 10/10 helpful effective service from call adviser after phoning xxxphone several times i felt that my query wad dealt with quickly and efficiently in a professional manner not yet received refund for unsolicitated adult text messages which i have had to pay xxx as im 36 years old and i have to get a photo id to switch off parental control on my phone , as i dont have a credit card original bill was incorrect , on past experience this was not sorted , however , with the employee tonight they rectified the incorrect bill immediately & confirmed that the correct revised amount would be taken & not as previously taken incorrectly xxx are the worst company to deal with , constant signal problems with this phone and getting lied to and passed pillar to post !be glad when this contract runs out .never recommending xxx to anyone i wanted my content lock removed and i now have to go out of my way to get it removed never had trouble with t-mobile ! i haved called custmrsrv more then 6 times and i didnt get the settings that i need 2 get on the internet my problem was n't solved , therefore i 'm not satisfied . rang up to complain about the 5th handset i 've had on this contract blackberry pearl and how its letting me down in my buisness.theoperator has looked at my account upgraded me to a phone that suits my buisness very happy with xxx as i felt the advisor was very attentive and she handled the call very well and her service was nothing more than excellent .there is so many people that have forgotten what good service is and your advisor is a credit to your company .thanks once again to her .mr g ewen activating sims on the non main phone online does n't work - by phone the process was simple but the assistant was n't particularly friendly coz i did n't get dealt with in the end coz i was put on hold no because xxx r a rip off and no help i thought the service was excellent ,all my questions were answered friendly , fast and efficient conversation . hi , both my friend and i tried to speak i tech support last night and both of us were cut off after waiting for about 45 mins .she was in a conversation .very disgusted . i have had to contact customer service department recently the staff team are polite and helpful they conduct themselves in a professional manner .i would recommend your service to my friends and family 5 got cut off no one rang me back and i still cant get online too many calls at my cost before resolving the problem i am happy with service , why do you want a reason for a good ratings ?i am very satisfield . i have waited a week for a new sim card to go from iphone back to blackberry , still has n't arrived , so had old one reactivated .asked to make sure iphone and blackberry were working for a short period , iphone was cut off before our conversation ended so in mid sentence and i still do n't have internet back on on my blackberry !not happy .... sorry bills have been extorcunate had phoned up several times for xxx passport to be a applied before it was actually done !phoned for my sister to be able to discuss the bill and everytime she phones up they will not speak to her ! i have had constant problems over the past few months with internet connection .i now have a sure signal box and after 3 calls to xxx the problem still has not been rectified .i now have to make yet another call tomorrow .i had no phone connection over 2 days recently and xxx was not aware of the problem yet it had affected many people .i think the service is gradually becoming worse . my question was answered straight away and the woman on the other end was very polite and helpful the advisor was helpful , explained things clearly to help phone was put down on me previous advisor muhammod complaint not dealt with because my blackberry want work for its internet and bbm and all i get from xxxphone is that they are not able to tell me the problem wanted to cancel my contract .bulling methods were used overcharged me on my bill !charged me for something i never agreed to and when i rang to see why , the consultant did n't have a clue why and took her 20 mins to find out what it was ...and jenna kept talking over me when i was trying to explain the situation ...i think she needs some coaching on customer service 10 on hold on 4 53mins then was cut off without speaking to an one also i use a dongle 4 my laptop and service is rubbish i turned my bbm on yesturday and still waitin 4 it to work and was charged to speak to adviser which never happened good customer service my request has not been 100 percent resolved ! my question was answered quickly and the customer service guy was helpful and chatty service was prompt and efficient .anything other than that i would have de-rated . after being on hold over ten minutes was cut off , then was on hold again for over ten minutes again only to be told the people i need to speak too were not available until 8am tomorrow !adviser was pleasant though the xxx service is becoming wrost and wrost day by day annoyed that xxx took double payments from my bank account wouldnt really recommend xxx as they are n't really that good and the lady i spoke to was very helpful and english for once ! ! ! ! because my problems was solved cus the adviser was very helpful 2day i asked a question .the lady was v polite and clear and gave me the answer . just received another txt saying i have missed my direct debit he put me on hold for 2 minutes on purpose which he could have directly transfer me and the reason for that him to do thy was that the lines were closing in 2 minutes .so after waiting 2 minutes lines are closed i phoned my brother & he helped me more just got told the tariff has broken & someone 's trying to fix it in my areastill not working no other phone companies is having this problem pathetic! i pay enough the person in customer service was excellent but xxx have not resolved my issue advisor polite and helpful but unsuccessfully resolved my problem and was the second occasion i had called to resolve the problem . the service you provided over the last 14 month is simply shocking problem not resolved and support agent needed prompting to listen to my questions .i will need to call back tomorrow to try and solve issue - sim not provisioned . i needed a phone barred and the lost and stolen team responded and reacted immediately and gave me advice regarding the next steps that need to be taken .i am very grateful to them for their prompt response . 1.the need to penetrate several levels repeatedly .2 .calls to 2nd level tech suport dropped out twice , close to 20:00hrs ? ? well i called 4 times to pay a bill , i wanted to speak to an operator , i waited and then they cut me off .i rang back a few times but your options did n't suit my query , i have 4 numbers and it only allows me to pay from the one number , i then got through to an operator , i rang before 8pm , but when a person finally answered it was 8.03 pm , and i was told xxxphone was closed , this is wrong as all calls should be honoured if the called calked before 8pm .also , i 'm very dissatisfied with xxxphone because they have all these great new offers but as an existing customer out of contract on nearly all my lines they do not call me to better my value spend , but offer fantastic offers for non customers , where is your company loyalty ? because it always helps me out x i have reception problem since day one and i am not satisfied with your service and my thinking is i am not getting the service for which i am paying i think he wanted me of the phone as it was 8o clock after countless calls without satisfaction a chap called daniel from warrington solved my query in a clear consise manner **** you because it is the worst network as wanted to remove credit card got transferred to lost and found only to be told cs shuts at 8 pm . umm, i just said the truth the service is good as being housebound i reley on it but today after being informed by you my credit was low 10 pounds was successfully accepted but has not been credited to my has at 20 00 hours sorry but you did ask why you are charging me line rental on 07887 797 059 having failed to supply the nokia 3030i upgrade 2 weeks ago and noone has bothered to get in touch with an explanation at all .meanwhile my wife has been without a mobile phone for 1 mth already .so when i call they tell me customer service is closed and nooone can help me ! ! ! a disgusting customer service poor level of knowledge from staff , poor level of service due to over seas call centres , and no recognition of long service customers etc etc asked for help becaus i was charged 2 chek tex cost the lady went to a lot of trouble in a kindly and pleasant manner finding out why my new balance had disappeared .it was directry enqs charge and as a goodwill gesture credited me with a portion .she also advised me about using browser .as a pensioner i greatly appreciate her expertise and patience . my phone still is not working and i was on hold for a hour in all and got cut off . xxx sold me a contract which they did not adhere to with all the stress of this problem i am now on tablets from my doctor will be taking xxx to court over this stress also talking to media about my experience with xxx even down to you call centre girl when talking to me said he friend was laughing to a friend about wanting to take her home i will tell everybody i can never to use xxx you can never speak to a manager to resolve your people who tell the customer lies just read all the notes on my account rubbish service did n't help me with my problem .problem still persists ! my phone was disconnected and it was supposed to be my husbands mega inconvenience first laughing on the phone when answerd not able or wanted to help and most of all quite sharp with me very bad customer service ! my iphone was stolen and it took me 30 min to get through to an attendant what let me exposed to the thief accessing my data .i am extremely disappointed that xxx does n't have directly line for stolen phones only - i had to go through the wrole menu a number of times and was lefy on hold for more the 30min ! !i did n't get an prompt response from xxx when i most needed it and i am extremely disappointed . you are not open and have no means of communication to get credit if you f up your ivr programmer leaves a lot to be desired ! because xxx is my preffered network they did not help me atall and did not give me any advice or help of what was needed ive been on voadafone all my life and u have good offers on i think u should bring back the nomal free week ends coz there are limitations to required something in store .and i 've required my prove of usage about my phone , they are nothing update about this case .but not least the web site is really helpful . the guy was efficient and resolved my problem quickly pleased with every thing .but 191 was to slow . helpfully staff she could not help activate my new sim . my network seemed to drop and i had no signal , i phoned , from a landline , the lost or stolen dept ( being the only way i could ask someone that late ) .even though this was not the right dept for my query , your operator that i spoke with was very helpful and tried to help the best he could even though he could quite easily told me i 'd called the wrong extension and to ring back during operational hours . very polite n freindly 2 talk 2 and dealt wid my prnblem very quickly . i am still waiting for the new sim to be activated 36 hours later ! the reasons are i 've always been a xxx customer for over thirteen years and now i ca n't get my the internet working could you please call me so that my internet is working again i phoned up with a problem got through to an advisor and the problem was sorted in seconds thanks erm i did n't manage to get my query that i had sorted , and it was important . because was what you asked problem nt resolved , rubbish customer services very helpful ,polite and nothing is 2 much trouble would never move from xxxphone . yes well my blackberry messenger and my internet aint waorkin so i am not very happy in this service please could you get someone from ur team to ring me many thanks because no one helpd me at all still got problem the reason i gave 0 ratings was beacuse i topped this phone up yesterday its took my 5 payment for blackberry internet service & not gave me my bb web access but sent a sms saying i had it & ca n't get on ! ! the problem was delt with quickly and there was no fuss or messing about i had been speaking with another member of staff a few days earlier who had gone through all the options for a sim only upgrade with me and arranged prices etc . however on my latest call which was to go ahead and agree to the 12 month contract offered , this xxx operator said i could not upgrade till the 27th and could n't give me prices or anything !not helpful . just felt like that was good but not quite incorrect bills she was very polite poor 3g data coverage in glasgow and most of the time does not work .poor support service when raising as an issue .will most likely move to orange excellent service standards as always i dont no why i did n't get any help yet . i chose those ratings because the answers to my questions were true because it is a good phone and network too many to name . 3 months and my complaint is unresolved .ive been consisently lied to by your operators and not one of them seems to know the basics of xxxs business . u charge to call customer service which is terrible because i need freebee were n't able to help , but were nice i toped up 5 pound for bb messenger but i did n't receive it i got given this number 2 call i did an got no help as i top my fone up twice 1o pound each time an recevd no credit an have been told 2 top up again 2 talk 2 sumeone an i cant top up as its not worken the representative reset my password without asking me & only removed the content control on one device & not both numbers that are attached to my account which is what i specifically asked for .not happy ! think i said it all in the questions ! the first customer service person i spoke to this morning at around 7ish was a bit rude they were from lost and stolen department .matt & paul where good , they where from customer service , the only downside was that the text message i received had the wrong info contained within the text .so i had to ring up again .to rectify the information that was sent .other then that .o.k **** asked for my bbm to work again and it has . that is four questions !generally it 's more the policies than the people which making it generally an unsatisfactory experience . not very helpful can you call me the reasons for my ratings have been ,since my contract began with you i have always thought your company have been easy and good to deal with ,but now there has been a few changes ,like overseas call centres , i think it is now harder to deal with any problems i have ,my partner has lost her phone ,and now i have to go and buy a pay as you go phone for her ,as this is what your advisor told me ,so i will now be paying for a line rental which is no use to me until september and her phone is not of the same quality ,really disapointed as we were up for an upgrade soon ,but was informed that your company has changed policy on upgrades ,but i was n't informed about this . the lady i spoke to was lovely , however very mad and upset that it 's taken 14 days for my payment to be taken from my account because of this i have become overdrawn and incurred charges and now have no money .not acceptable yes ! i called customer services and was told i had to call back at 8am when i asked the xxxphone representive about my phone it was dealt with promptly quick to get through , nice advisers , but first one did n't solve problem , so had to call back . i have n't been able to use my blackberry service for two days .want a refund i have been with xxx many years the advisors are always happy to help and friendly this issue has been going on for month 's now and currently still not resolved ! i think xxx prices for contracts are high but service is fine .our query was resolved to our satisfaction however some of the questioning by the agent was patronising so this is our reason for the scores i was haop as i was very happy with your service and call back service and my problem was solved you have not dealt with the problem and wasted my time .no effort has been made to help reduce my bills in months and you have avoided responsibility .i will be leaving xxx when contract expires . due to these texts i hate them go away efficient , friendly service stop it has taken more than a year to resolve and i wont know if it is until i receive a statement 3 poor communication/customer service . adviser was really helpful my problem was sorted out . poor service .be glad to terminate all contracts and i 'm seeking legal advise because my content lock is still on query dealt with and happy with the out come the person today was very helpful but this is the 4th time i have had to call with the same issue ! ! ! ! ! cos my phone still not working you messed up my payment , made me go overdrawn , being charged 5 pound a day until wednesday .you took the 85 on the tenth but it only come out of bank yesterday .bank says it is your fault .i thought i still had 40 to feed my kids now i have none and ca n't feed them .not your customers services fault but it is yours as a company .i am looking for a new contract . i went into a xxx shop on oxford street and waited while the staff tried to resolve the issue .i was told it would resolve itself .it did n't so i called suppirt on 191 ans she gave instructio because your staff went that extra bit to be helpful my problem as still not been solved not had bb services for 3 days now but they took the 5 pound for the blackberry services quick so that 's 3 days off my 30 days i have had no service and then i was told the phone in which i have the problem with is not registered to the name i give which i know it is cuz i have phoned before and my problem was solved but for some reason its not been solved on this occasion they were reasonable on previous contact with yourself i was answered by egypt call centre + was unhappy with the way the call handler handled me , i reported this but got no reply ! absolutely brilliant service the lady who dealt with my call was good and her quality of customer service was excellent the lady was not authorised to resolve a previous issue with xxx that should not have occurred originally but she was able to advise my next steps to try to resolve the problem . advisors were very helpful and knowledgeable .resolved problem within minutes because when i renewed my contract it was n't done the way i had discussed it with the first advisor and the second time round the advisor fixed the problem instantly . not really satisfied i came away knowing why my problem had occured and that i wont be overcharged again ! adviser was pollie but it did not give me much advise-overall he was ok good service the agent answered all my questions with clarity and helpfulness like many call centre operators , he worked to a script , going through irrelevant tests and did n't believe me :-( well just fantastic information from the lady . i would never recommend xxx ....last night i was on hold for 20 mins and gave up but was charged 25p for the pleasure .called again at 8am and was on hold for 10 mins before my call was answered .advisor was good this time but have had very very poor customer service previously .i have a corporate xxx account as well but would never choose one personally again .i only bought the pay as you go phone as you were the only ones that offered htc 's - i now plan to move over to o2 , where i do not have to top up monthly to gain my free web and txt package .sort out your customer experience training ! ! ! the operator was very helpful , knowledgeable , and my problem was sorted out professionally without any fuss or confusion .many thanks good service , friendly staff service oknot happy with outcome i phoned 4 times and got cut of each time and still have n't got the answers i was looking for they are very good and helpful because the employees could n't get me of the phone quick enough and just palmed me off by claiming it was blackberrys problem without explaining what the problem was very inadequate treatment of me i am annoyed about the matter everything sorted to my satisfaction and query answered quickly and clearly i was due to recrive a phone swap today .yesterday i got a text but in my husbands name .today i called to clarify was told its ok will be for me so no issues .i got to work early got text at 9 by 10am no call .i go ask reception delivery man came and left as he was looking for package for mr r siddiqui .so i did not get my phone today when i was i told i would . no one has called me back and my phone keeps dropping calls whilst i like xxx you were n't available when i needed support .the problem is not yet resolved . i will if someone preferably a manager would call me i am a regular xxx customer and i know that xxx gives its customers the best my issue was n't resolved .customer services have n't understood my plight especially since i informed the customer rep that i 'm struggling to make payments i topped up yesterday( 4 o'clock ) for bbm and i still did n't not get my bbm working . i myself have been a customer with xxx for years and am very very satisfied with all customer relations . because the problem was n't solved & is still on going i got through to a assistant quiet quickly and what i wanted was sorted straight away disappointed having to wait so long for activation of iphone upgrade .good help from staff today . havant been able 2 use my phone all week and i am very disgusted , i am not happy at all my question was not answered .adviser was not helpful .he provided no better suggestion than that i should write to xxx 's ceo. the adviser was very helpful and quick and knew what i needed to know but the repair cost seemed massively unreasonable the operators that i spoke to where very helpfull and nice .i have always used xxx and i think its a great network and would always recomend it .i have not completely resolved my issue but i was told this was down to the blackberry service not xxx . i was told a month ago that i could renew my contract and change my phone today to then get told today xxx had changed their rules i think it is wrong to mislead a valued client who has been with xxx for over five yrs the lady was very helpful , was polite & dealt with my query quickley & effectively xxx has always worked and the advisers have always been polite and helpful bill payment waited far too long for tecnical to answer but advice was good i was told last week my bill was 100 %paid in full and the lady i spoke to told me the money in my account was mine to spend ,then today the payment was taking of my bank resulting in a bank charge and me having to pay the amount even tho twice last week i was told it was piad the money was mine and noted wld be put on my account incase the payment was taken again ,which it was staff were excellent .it has taken a long time to sort this and i do not feel the current products meet my needs . spoke 2 numerous people regarding this fault toady .last person i spoke to actually shouted at me after me waiting 15 mins to speak to her . 2 people before that said they would phone me back and never did .the customer service is abysmal well thought member of staff should have known answer 2 question , n secondly not happy regardin answer n now thinking about changing network . happy with service i was impressesed with the speed of service , the accuracy of guidance and the level of professionalism the service was good fast friendly and helpful service the ivr in the call centre is terrible and i frequently have to repeat information to other advisors . the gentleman was very friendly n helpful and dealt with my problem efficiently n quickly and understood my personal circumstances q2 i want to upgrade and was n't able to , q1,3 , service was fine , a large user like myself should be allowed to upgrade after 12 months . that 's my feed back from all of your questions . because the lady was very helpful yeah hoob she give it 2 me earlier hoob x o & yes u tk the money out hoob c u sat .x x no i feel every time i talk to someone about this problem their not interested this is the 7th phone call i have made about the problem and they cut the call and i was not happy and now i have to call again after i finish work i feel xxx is been racist towards me because i have had a problem with my phone for 3 weeks can not get it resolved i get put on hold for long periods of time and it is a joke !call me if you like ! very good comunication straight to the point your automated voice system is **** .press 1 for this 2 for that and then still get wrong options .sort it out . your advisor cathy ws very helpful advisor was very polite nice to talk to and friendly . . helped with my problem straight away without any hesitation . . i was treated properly and my problem solved nice bloke on phone . the girl i dealt with was very kind helpful and understanding .she was very pleasant .but mainly i could understand every word she said to me , and she understood me .so the problem was sorted easy . i put the bb internet on tue , xxx took my money but i did n't get any internet , rung xxxphone on wed and all that was said to me was they were experiencing problems and put the phone down , i rang this mornin and waited 20 mins b4 any 1 answered , the guy i spoke to first explained u were havin faults so would put me through to an technical enginer , after waiting 5mins i got through .he took my number and said take ur battery out and wait a few hrs .he was the most helpfull , and after waitin a few hrs my bb internet was bk . your operative is very knowledgeable and also courteous , but i was dissapointed that the replacement sim card was going to take potentially 3 or 4 days by post .i therefore took the option of taking time off work , driving to the local xxx shop and obtaining a replacement sim card from there .this replacement appears to have cured my mobile phone problem . my phone not working correct rang this morning told them no signal in my work and heckmondwike area and was told they my be a problem had to drive to gomersal to ring u this afternoon was told by the lady there was a problem but all fixed take ur battery out for 30 seconds and put it back in it will work !no did n't not happy at all my internet not working so well and truly not happy 2 days now .want something doing the adviser was very helpful and was able to give me most of the information i needed . because i am being messed around ! i 've spoken to five different agents and they have told me different things bloody nightmare ! i was dealt with quickly and efficiently by a very competent and polite young man nothing really explained properly and just told there had been a recent change in policies after i 'd spoken to a member of staff in a store and they told me that i was eligible for an early upgrade this month which needed due to faulty hand set having been a customer for nearly 20 years would it not be appropriate to txt customers that at the end of their plan that their costs may increase .ionly got a credit when i threatened to leave .youthink that loyalty would be rewarded obviously not the case .ishall think very strongly next time and i will leave xxx while the assistant was pleasant enough , she was unable to deal with my problem .and once again i find myself out of pocket with xxx ,over all i continue to feel very let down by your company . please pick up phone inflexible approach to phone upgrade in spite of long term relationship took me 25 mins on hold to get through , had a shower while waiting , waiting pissed me of a little helpful and understanding well i had a problem with my account and the guy i spoke to was very helpful and knew what he was talking about met my expectations top service xjamie staff service gd , product cld improve . . did n't get my blll sorted out did n't know u do n't send bllls out any more trylng to can ell contact 20 plus years of excellent service from xxx i rang to change my contract to a 30 day contract and i had already researched the best option for me and sought advice from an online xxx advisor .the advisor i spoke to today was helpful but did try to encourage me to take a more expensive package .i understand this is his job but it is annoying .other than that he was very nice and seems to have sorted my online access which is a bonus .thanks just not very helpful that is why i am leaving staff member stated she 'presumed ' i would receive a text message .when asked if she could check to ensure i would , staff member seemed completely put out by having to do what is her job which is customer service !telephone manner was rude and unhelpful i love being with xxx great company and i have no complaints xx everythings sorted it has taken 4 days to get my new phone up and running which has been frustrating but staff have been helpful .issue should have been highlighted at point of upgrade . no help was given what so ever with my query ?useless i 've got a good mind to cancel my two phones and insurances i got a thing about v/fone .you guys n girls always been patient polite n helpfull with any problen i 've had .` `but` ` i am dissapointed i got to ( buy ) a ` sure signal ` from you for my girlfriends house ( also a v/fone contract customer ) because we are constantly loosing conection on calls from her to me because the signal at her house is so week.i would have thought that you should supply the part free of charge as its (your apperatus ) that 's failing us .come on guys do your bit !!dave coles i have been in contact with you 3 times over the last 3 days .after 20 minutes on the 1st call the dropped out and no-one called me back and i did n't have their name .the 2nd call i spent 30 minutes talking to maureen ( who had just started working there ) and she was brilliant but unfortunately could n't help with the last part of my query and advised me to contact by email which took about 2 attempts to get the right outcome .so overall a bit of a nightmare but got there in the end . it was friendly , easy to talk to , understanding and helpful quality of service from paul was excellent pleasant & efficient manner was on hold for around 15 mins then got cut off .problem not addressed . the problem still has n't been sorted with 2 phone calls and 2 visits to shop cannot wait for contract to end for the simple fact trying to sort my account out for over three weeks spoke to karen at 8 30 today was told again that i would receive a call within minutes no call to date that makes more than 8 people i have spoken to not good enough been with xxx over 20 years not for much longer ! advisor was excellent i had a brilliant service i understood the man i spoke to he was very helpful and a very clear english accent which helps soooo much thankyou x because you give me a date for an upgrade then change it without telling me then have another date completely different when i ring up ! ! !and you do n't give a **** about it ! ! good service i was happy with the way i was dealt with that 's the way i found things excellent and quick service the man i spoke to was easily understood and explained everything in clear terms and also said we had a 7 day cancellation period .helpful to be uk based as often call centres abroad have staff whose english is very poor excellent service quick and efficient the gentleman was very polite and sorted my request straight away .communication was easy to understand and he was quick and polite asked for data increase charges , which were sorted out within 5 minutes , at reasonable rates and terms all i got was music on hold for 15 minutes ! you asked .i have experienced extremely poor service in that i am still awaiting a working phone from 1.2.2012 , and have phoned ay least 6 times and web chatted once to try and get it delivered , and i 'm totally exasperated by xxxs service , lack of ability to find order numbers on the system , was originally missold a handset and now am waiting for a replacmebt for a faulty handset .the amount if time taken to buy it , ring up probably adds up to 10-12hrs .hence the ratings the service on the phone was in fact excellent , due the nature of the fault , i am surprised that you do not pick up naturally and i has to phone in hence me being sceptable if it is fixed or not unable to solve problem at this time .alison very helpful i asked jackie if she would call back if we got cut off - we were in the middle of discussing a lot of problems i have with my account .she did n't call back .i then called xxx again asking for her to call me and still nothing .i was with t-mobile for 15 years and their customer service was exellent i am still awaiting a call back from an advisor and i am still left wondering why money has been taken out of my account earlier than it should have been .am left with no money till the end of the month . for every query i had , the advisor dealt with efficiently and to my satisfaction i 've always had brilliant customer service from xxx .your staff are never rude and perform to the best of their ability and cannot do enough to help the customer no rebecca was sincere , efficient and helpful the member of staff was very helpful .my query was dealt with straight away .xxx is the best company i 've been with . the customer service is always very good but it is the contents of the xxx service which is disappointing i e bad signal in parts of the w5 area and some devious sales techniques to increase useage my query hasnt been answered .i was put on hold for 15mins b4 u disconnected me .i rang back and still waiting for a call back .worst service off you ever polite , easily understood him , pleased with the service . phoned with a query and was dealt with immediately , excellent service , deserved 10 .on all questions .thank you . csr was polite efficient and professional .query was dealt with quickly and resolved immediately .thank you . 3 times on phone and my internet still not working ! ! ! very happy and staff helpful most of the time , i can hardly understand ..explanations and english ... problem due 2 bb but not impressed not impressed wiv charges i have had no luck using the online website , and rung up to ask my balance , the advisor was friendly , attentive and was able to answer all my questions .he has reset my online use therefore hopefully il be able to use that from now on . not happy with the help i got cause got told my phone was proplem when wars not and not compensented in no way for your misteak service was quick,clear and helpful he was very helpful and friendly the service was very good problem has not been resolved not really sure excessive waiting time because i 've still av no use to my bbm and internet there was a huge mistake in my last bill and there 's no way to proof it ,so they agreed in paying half those charges.customerservice was excellent but could n't do more than that because it 's not his job .still ,ithink somebody could study this case to deal with it properly .thisis not the first big mistake from xxx ,so i 'm actually thinking about leave it once my contract has expired . ring me + i will tell u shocking customer service , no answers and kept on hold for 20minutes ! ! left hanging on phone for 21 mins with no resolve . prompt answering , nice lady am happy with the phone service i get problem was sorted very quickly and efficiently and the advisor was very helpful and pleasant . solved my issue extremely well .quick and efficient . because you dealt with what i needed quickly and efficiently and the lady was pleasant my direct debit was cancelled without permission and my phone cut off .i had no form of contact as i do not have a landline and was a major inconvenience .i had n't even been sent the bill !not happy about this . because the lady was very helpfully customer satisfaction does not appear to be an aim of xxx .i have been having problems with i phone 4 . 3 reconditioned handsets and they still do not work .you refuse to try a brand new handset so i will be looking to cancel contract and take business elsewhere . shop + phone call gave different info .was told i 'd get a refund but did n't .lack of empathy . the operator was well spoken xcould understand her cleaerly she could understand that i was elderly and was able to eplain and answer all my questions she realy did know what she was talking about thankyou whoever you were helpful guy , makes a change ! jr concrete floors 01733 860098 put on hold for too long when transferred .my questions were answered satisfactorily . helpful person and query answered in detail . good effective problem solving with bill error i could n't get a reply from the dept i was put through to .shocking service , i held on for 15 mins the lady was very nice and polite gio was knowledgable , extrmely pleasant and helpful . the associate i spoke to was very nice and helpful explained everything clearly for myself an helped me as much a possible my call was dealt with quickly and politely and very well could not solve my issue all calls were answered within a few rings , both departments i felt were exceptional in customer service , good rapport , was listened to and all querys were answered and resolved with no stress , no long hold time , nobody hung up and everyone understood me .excellent service overall , thanks luke previous xxx employee ( now at orange ! ; ) ) impressed with the service explained my query to my satisfaction .thanks query was handled succinctly , professionally and positively i .e .with a good outcome have been approached by another provider for the supply of mobilephone facilities .checked with vxxxphone to see if you could offer a similar package to retain by business .response was negative and very indifferent to our business needs . you set the questions , i have given you my ratings !do n't you believe me ? :s excellent service and manner from adviser .query resolved quickly with clear and consise instructions cause the person i spoke 2 was helpful but has 2 call me back problem resolved quickly & satisfactorily .operator needed help from a collegue 2 complete transaction . good service and no problems .icould also communicate clearly with the advisor . really nice girl on the other end of the phone waiting 20 mins to answer service good xxx obviously do not care about retaining current business .my experience today has been left lacking to say the least , conflicting information , appears some staff are not up to speed on xxx services .not quite sure why i 'm bothering to even reply as i feel it 's a waste of my time , lie the last 2 hours of calls to xxx i callled up several times now over payment timings and now have a bill for two months worth of bills though i was told last months was paid for your adviser and her knowledge and politeness good service . i did n't get the help i needed altho the adviser was kind there was nothing she could do the service does not allow me to upgrade my phone .experienced bad customer service in shop recently .was ill advised wen i took out my contract .it is expensive to replace charger and usb lead . problem looking at account on line because its a fair rating even tho blackberry messenger is not work yet because it 's network is good .customer service department people is good , friendly they are listen the customer problem and give right suggestion .in my opinion all the xxxphone customer are happy with its service .i used the other network also but i found xxxphone is the best in all over the world . the job was done reasonably quickly .the text before the call telling what i needed was great so i had on hand what i needed when i made the call . nope first 2 operators stuck to script the final one held a conversation no body has ring me back yet about my query . because they solved my problem pretty much straight away and the assistant was polite and helpful your advisor was very friendly and helped me the best she could .however , as is the case she could not give me a rock solid answer to my problem as i am not the 'named ' account holder ! ! now have to get my husband to ask same question again , him being the account holder . because the girl/lady was very helpful , friendly and addressed all my questions . not satisfied that xxx has no way of blocking nuisance calls other than offering to change my number .surely an easy thing for you to do ? yes .the gentleman on the helpline was really helpful and engaged well in conversation made things very easy and dealt with the query really well could n't have asked for better thanks **** your international roaming charges are misleading , and i felt the person dealing with my call did n't understand my issue . my query has not been resolved and i still cannot register my account onto xxx that 's what felt individual was n't very good on the phone i had queries about a number of things and the adviser was very helpful , patient and able to offer good solutions to all my issues . i 'm am a valuable customer but nothing extra done to make me feel that way , leaving xxx in a year when contact up after 10 years because generally not very happy with the service .been with xxx for 12 years and up until the last 2 years was very satisfied .nothing is to much trouble when you want us to renew our contracts , but if we query a bill nobody is interested . prompt response . i have been a customer for a long time ...however recently i have had some financial difficulties and i felt the lady on the phone was very unhelpful when i asked about getting another feature added to my account .i now want to leave xxx as i feel you were not very helpful .when can i cancel my account .i also have terrible service at the moment , which i am told should be better soon ....but i am unable to use my phone in my own house and local area .i am very dissappointed !i paying alot i money a month for an average service ! answer 1 ) your service is good but i still have some problems with coverage and emailsanswer 2 ) you answered my question i was satisfied , what more could i ask foranswer 3 ) the agent was polite and he answered my questions , what more could i ask for i would always recommend xxx and am glad i resolved my issue .i feel however that the advisor i spoke to was reluctant to help me with my issue until i kept pushing for a resolution which i had been promised already . unfortunately i did not have insurance i thought i did after having the most expensive phone .now i have no phone yet am paying contract for an iphone x no was very impressed with your services and response this is what felt to be correct excellent customer care technique ,very professional and helpful pretty good service today .seem to be getting better i had a prob with some one sending me messages that i didnt want so they put a block on them for me they never helped at all .pointless phone call . i have no access to emails and was not told it was an issue across blackberry .this is a works phone so email is very important , i have therefore spent a lot of time trying to sort the issue out which was useless as the problem is much bigger q1.reason ...i like the service i get most of the time .though i did ask an advisor for a statement of my bill/account 3/4 months ago .he promised he 'd send one , but i never got it .q2.reason ...today i tried to pay my bill using the automated service , but it would n't recognise my yes command when it asked me to confirm the amount i wished to pay .i then had to go through the advisor .q3.reason ...the gentleman i spoke to was very pleasant , spoke clearly , was polite and took my payment very quickly .i do prefer speaking to a human much more than dealing with a automated machine . polite and efficient the adviser could n't resolve my problem but through no fault on him the blackberry network has gone down so there 's nothing he can do but he was friendly and helpfull because its still not sorted and i have phoned 5 times firstly i phoned up to change my account details where i was informed i was due an upgrade , the woman on the phone convinced me to have it delivered even though i said i could easily collect it at my nearest store .as a result of this i took a day of and waited around for 8 hours when calling xxxphone to see why my package had not been delivered i was told someone had tried to call at my house and a delivery note had been slipped through the door .this was a downright lie and no dpd worker has approached my front door , i complained and stated i would like it delivered by 10am the next day without fail , i was told i would receive a call back .several hours later i received a text stating that this was not possible .i called back to complain wasting yet more of my time and money , here i spoke to a helpful woman who said that everything has been resolved and i would recieve my upgraded phone by 10am.11am the next day came and nothing arrived .i 'm sure you can imagine how infuriated i was by this point .i then phoned up customer service again and was told it had been sent back to xxxphone for them to then check it over and then send it out to my nearest store .i said this was not acceptable and i could easily have picked it up from my nearest store in the first place and avoided all this hassle and stress .i also called up with the intention of cancelling and was informed i would have to wait for the phone to get back to yourselves before i could cancel and that could be as late as next weeki then asked where my phone was and was informed it was at rushton depot .i then decided i would have to make the 45 minute drive there in an attempt to finally get my phone .after finally doing this and returning home i am so upset with the level of service i have received from xxxphone and your associates at dpd i am wondering why i am continuing my contract with yourselves . my contact explained clearly and simply and said she would forward my suggestion . ..kp no reasons , stupid question . i tried many times to use your automated service which did not work properly .even though i paid my balance my phone was still restricted when i was told by the agent it would be back on .after calling back i was told by another agent that is was not done properly the first time . the service i received in the shop were excellent and should be recognised on hold for 7-10 mins .no answer .i think someone did answer then returned me to holding . the rep on the phone was fantastic but ur costs are extorsionate im thinking of leaving once this contract has expired the service and information last week was appalling and today was fantastic trying to resolve last weeks quirey ! i have been with xxx for nearly two yrs now an have been very satisfied with there service an will be sticking with the company for yrs to come im still waitin for the internet settings i requested ! csa was very good , sorted issue fast and was very polite the advised was very helpful and friendly .it was nice to talk to someone who was kind and helpful nice personable girl , quickly understood what i needed to do and did it instantly on the system - should have been quick and easy and it was . service was friendly , efficient and local . pleasant chap but could n't refund hidden charges .however did offer 3 months unlimited data for both phones . i found the staff at xxx very helpful today i felt was the only time one of your agents had tried to solve my problems .darren whitaker show respect and concern .although he could not solve my problem he did his best and i wish all your staff were like him .i think xxx should take each complaint on its own merit and not just have one answer for all problems . i am very unhappy with xxx and would like to end my contract .i will not be staying with xxx when my contracts end .you need more staff like darren . like i say ive been back to the shop 7 times .so im not happy with the service . took over 10minutes the 3 times i rang to get anywhere after holding and getting wrong info from girl .she did not ring back for ages and finally did not ring back at all .i managed to get someone 3rd time who sorted out the problem .also i have limited 3g services available in my area and only when you out sponsorship into latitude concert for 1 week we get a half decent service .inall xxx as not after repeated requests giving enough signal to this area . you always help me in best way you can and i thank you all at xxx for that . agent did n't listen to ? . went on hold then kept gettg other msgs from vodophone when tried to get back to her .she never rang me back .spent over 1 hour via 4 calls to get prob fixed n its still unresolved .they keep doing same thg for me but it does n't resolve my prob .was so fustrated burst into tears .disgusted with service n still hve prop i rang three weeks ago to transfer a bills for a business number into my name .i was told that this was done .i rang today about another matter but checked the original query only to be told the bill had never been changed over .every time i call xxx about anything i get a different story of events , meaning that i can never trust what is being said to me .i was calling about data usage following automatic texts i had received about usage - why does n't the person looking at my account have a record of these ?you just feel like you 're explaining things to people who should be experts .summary - **** . terrible service called 5 times to request vat invoices which we pay for request to top-up xxx dongle was actioned and credit card was charged but top-up did n't happen because of a systems issue .problem was resolved in a subsequent call . attentive service but blackberry internet service not restored . the advisor was very helpful and i 've never had any problems with xxx .i 've always received a great service overall very pleased just the waiting the adviser did n't sound sure about what he was saying , but he double checked it and added something beneficial to my deal . you managed to stop the unsolicited texts despite there being no response to my stop text , because it took me 7 temps 2 speak 2 someone english very good overall , cannot fault advisor , shame i was charged for billing and was unable to resolve problem which was understandable . i was conned into contracts i never agreed to and have no idea what my contract is now .this is surely illegal i have waited for over 48 hours for a manager to call me when i was told 24 hours maximum .i have been lied to by xxx regarding my recent upgrade and i am appalled by this treatment considering i have been a loyal customer for ten years . excellent service i 've been waiting for 2 weeks for my new phones and i dont think that is exceptable ! excellent customer care /service polite and efficent great service , problem solved immediately !perfect the advisor was not very willing to advise in detail and seemed to be in a rush because i was totally satisfied . excellent service super network polite staff value for money when i contacted customer service , i was put on hold for about 5 minutes before getting through . enough very helpful and technical perfect unlike yesterday 's staff . i was satisfied with all deals for which i was calling xxxphones great .any chance of some freebies i am having problems with the phone and wanted some assistance or a solution but nothing was offered and i have given notice to cancel my contract for 4 phones at the end of the term . because i have never had to complain about anything it was n't resolved ...i have to wait until this evenin to see if it works my bbm is still not working ive waited for over an hour when the adviser said the problem would be solved in 20 minutes ,xxx has gone downhill in my book good service so far every time i call the service is excellent have had no problems with xxx , very satisfied thanks . the guy was very helpful and gave me what i needed very quickly my internet has not been working for two days and neither has my bbm i would appreciate it being sorted out asap one ca n't be justified weather he or she got wat he wanted my question was answered because i have no bbm and no facebook i 'm not happy at all xx . over all very good service but assistants tendedto talk to my children ( in their thirties ) rather than help me understand the technology ! ! service book still not working .but nice lady i explained with my responses this is the 3rd time i rang with same problem and all ur people have been very helpfull in tryin to sort out my problem hopefully this time will work but i know if it does not then i will be able to ring back and try the next step very polite man on phone no overall good human support !irritating automated system at first though . because i was satisfied with the service i recieved i thought the adviser was just going through the motions ,did not seem to be .helpfull like other advisers . the person i spoke to was polite and helpful but could n't solve the problem or suggest resolution . because the advisor was helpful efficient polite and resolved my query in about 30 seconds . 1 the xxx team were great . 2 my problem is still not solved :( excellent service nice chap on the call centre .sortedout my issues easily .but they were issues that should not have happened at all .all i did was upgrade tje handset.wasnttold all of my services would be reset to off just an equirey because i have been trough so much to get my blackberry internet service working and it is still not working .any i am realy annoyed request was successful .friendly staff . coz da guy was gud innit a text shd be sent when approaching end if inclusive minutes ..not knowing this cost me a lot if money and gave you a lot if profit- just because you do n't send me a text which would be easy for you the guy understood the problem and felt with straight away .also quick to get through . got through to a representative without delay .questions answered promptly .solution offered and applied instantly .solution to block mobile internet on specific company phone . very helpfull and efficient efficient i 've just transferred my number from an old company account to a new business which i have just set up .i had a few issues during the process and each time i 've called the help line the service and assistance i received was very good especially nicola today .it makes a change to tell somebody how good a service they provide rather than having to complain .well donegeoff smith helpful and polite excellent friendly service very professional and friendy response with information clearly given i have 4 contracts with xxx and always have had a good service i mostly find xxx customer services very good .my only criticism is other networks are cheaper mainly in comparison to an experience with another shop ( chancery lane ) - although the manager in chancery lane is good the other staff are difficult ; debbie in moorgate was first rate the advisor was asking me if i was a xxx customer after i given him my security details .not a customer friendly experience my query could have been handled quicker instead of taking 3 days very pleased with fast response to my questions . i 've had a poor experience with xxx in the past so as soon as my contract is up i 'm going to go to another supplier but to be fair your advisor today was excellent great company and well trained staff .: ) not being able to speak with an english person made communications impossible kept getting transferred and then cut off .spoke finally to english bloke and everything was resolved instantly .not good customer care . incorrect billing ! ! ! good operator the advisor was polite helpful and friendly . no phonecall was answered straight away , it was straight forward and i got the answer i needed the advisor like the last 5 was great !the issue is now 6 weeks old and has not been fixed .8 weeks late for a bill . is not ok every time i upgradei get this issue please have someone look at my account and phone me , 5 calls to you and still not fixed , still waiting not good customer service , orange or o2 would take my buisness in a minute ! earlier calls were us resolved with false information .todays so far was a success . great service this has been 5/6 calls in last 3 months to solve the same issue they where very helpful thanks the lady i spoke to was very patient with me i am not used to this technology as i still have not had my issue resolved very help full and very funny it 's unclear why my monthly bill is grossly high .if it does n't go down dramatically i 'll be leaving xxx as soon as contract completes.the customer services representative was very helpful , friendly and made all the right suggestions which was appreciated . he efficiantly answered my question . .solved my problem and was honest . the girl i spoke to was knowledgeable , pleasant and efficient . helpful service with promise of appropriate actions to resolve my query .now need to see if they do . the person i spoke was rubbish and not happy the fact that i 'd rang up to pay my bill on the 10th of feb , and it was n't taken from my account untill today ( 23rd feb) wanted to know why it had taken nearly 2 weeks to leave my account but the operator could n't even tell me why . we have been with xxx for 15 years this is the first time we have been dissatisfied with our handsets 4 in total .to be told there is nothing that can be done about it and basically we just have to put up with them .obviously to say we shall be looking at other networks when it comes to renewing contracts no quality efficient service the assistance was first rate .professional yet friendly , efficient and just outstanding . sick to death of xxx q1 i got put on just incoming calls and textes then i got put on a bar .q2 i was on the phone to 5 departments and spoke to 6 different people .i was on the phone for 1hour 4min shockin .q3 i am satisfied with the advisers . friendly and efficiant , understnding and appretiatve of my requirments was only a simple query but it was handled fine very good service thanks q2 because unable to easily do what i asked .q3 because 'michelle ' was very polite and helpful .my only gripe is the conversation should start with how can i help u today and not what is ur phone number etc . because i dont think xxx value there customers and when u cannot get a address where 2 send ur own fones back i think thats very poor been with u 4 yrs and am leaveing u can get better on other networks apparently there is no charge for coming out of a contract early just settling of what would be owed but that was not explained that clearly to me . your agent was excelent ,friendly and very help full and he wished me happy birthday for this sunday and i never told him it was my birthday great customer service well done xxxphone thank you .william mckevitt your class when i asked for something specific you were very helpful but until then i was about to be told to call someone else .which is what happens between phone company and service provider all the time persistent problems with automated payment system .and no txt received to confirm payment . service received today payment was taken efficiently i had a problem with phone an found the lady handling my problem was very polite and professional ans my question simply , clearly and easily . i 'm very satisfied that the call was free as i have spent a large amount on calling several service provider companies and was annoyed that i had to be put on hold to finally being disappointed that they hang up on me because the advisers were too busy . great customer service ! the lady was well spoken and undersanding and looked after me thankyou nothing is ever perfect .there 's always room for improvement i am very happy with xxx !thank you !excellent service ! i did not actualy speak in person , so i ca n't coment found the gentleman who dealt withy inquiry very friendly and very helpful the service in general is n't what it was .there is no incentive for loyalty the problem not yet resolved l found them very helpfullwhen l ring for help and areallways very friendlywhenyou ring and explaine thingsto you so you know whatthey mean as .the person i spoke to was very helpful and make every effort to save me money ..... i am satisfied with the service provided . the web chat gave me everything and wen i phoned they were brill thanks disappointed that xxx take my minutes even for calling a xxx family number ! **** voice my problem was not resolved . still no blackberry or internet when called yesterday to change everything over i would have given every answer 10 the man was brillant and sorted everything but today no one had a clue i chose those ratings because yet again xxx staff were very helpful , has always : ) my request was dealt with promptly and efficiently . no time in helpful , problem not sorted , felt really let down as a loyal customer , will leave xxx over this problem , worst customer service ever received , would not recommend xxx over this now i was unable to use mms after changing to monthly contract , it has taken 6 calls to put right .seems ok ti send & receive picture only , but not with text too . well mannered advisor who understood the query and provided me with options to consider the advisor was nice however due to xxx my quiry could n't be resolved every time u not helpfull on th phone an u put me in overdraft and i have to pay the bank intrest now i received the help that i wanted , promptly , politely , with the minimum of fuss and with a pleasant cheerful manner , without the excessive bin-homie which some other customer service centres give .i got what it says on the tin and therefore full marks .please pass on my thanks to the operator concerned . almost all the informations i got was not true .xxxphone can not get customers like others because people like me who deal with a lots of people never tells good things about xxxphone .people are diverting towards t and 3 mobile and i really think its fare enough . no resolve thr chap on the phone was excellent but i do not like the selection messages misunderstanding on first call .issue resolved efficiently in a very friendly manner good service because i think xxxphone is quit good things got done . because i have been told 2 different types of info .an 10 for the wee lady that helped me she was polite ! i was experincing many difficulties with my new phone & also with my ` top up ` advisor really helpful , but your processes did n't appear to cope with my situation .as a new xxx customer i continue to find the customer experience very poor . your customer service people are consistently unable to help me . slightly difficult to understand the advisor 's accent .the query was over network problems that the first advisor did not seem to know amything about . just very helpfull to me with wot every i 'm phoning about + nice great service all round excellent service just good service good service and i am happy with it .;-) all service was good good service bcos i am stil undecided . i recieved an excellent service as always .the advisor was spot on yes because i have a new samsung galaxy s 2 which had a fault sent it back 2 you 2 be repair it came back 2 day without the battery when i ring i am told that u can not send me a new battery and i have 2 go and find one i am so cross good overall service but could be snirt more helpful at times . the problem has still not been resolved the advisor was rude , and kept raising her voice , and was completely unhelpfull and very condescending when i did n't really think what she was saying made sense !unhappy customer ! ! could n't get call back facility to work .person i spoke to eventually dealt with query satisfactorily i did not get help lack of connection and how long it takes to get it up and running again dealt with my query quickly and efficiently xxx bills on website hard to obtain information quickly , one off data roaming charge more expensive so no cost savings options when overseas will just have to turn off data roaming .advisor was helpful but out of his hands . poor service time an time again ! ! ! ! ! i went through the same questions over and over again for 5 times , and made 5 calls to sort out the problem , staff was good though . because they put me threw to 6 different people who did n't no how to do my phone n cut me off 2 times so i had to call back 3 times emails not set up when upgraded .software added to laptop and lap top crashed then server down .all not very helpful in erunning a business .staff very helpful though it is not a faulty phone as suggested but the fact that iphones do n't pick up 3g and 2g like blackberryd do i was assisted very efficiently by the xxx rep who answered all my questions q1 have always been happy with the service from xxx q2 & 3 even tho my query was not resolved found the operator courteous & friendly very satisfied as all my queries where answered . i think i have explained them in the previous messages .the customer service was good , the staff polite , friendly etc .but the issue is taking nearly two weeks to resolve which is frustrating and highly inconvenient . my phone bill is a different price every month and my signal isnt great at the moment .i recieved three different responses from three different members but they were all helpful and i got what i needed in the end it could be better iv bin a loyal xxx customer 4 over 9years payg n contract js feel i could get treatd abit better considerin i 'm spendin my money the adviser was very helpful and polite the young lady i spoke 2 was polite and as helpful as she could be sorry busy sorted totally dissatisfied as i have had my contract extended without any notification .most unhappy with this as i have had my existing blackbeery for over 2 years and i ca n't get an upgrade to an iphone . misleading info regarding existing contract .3 different dates given for possible upgrade .2 different customer service staff did n't call back following request if phone cut off .no solution call me no no your call advisers are excellent but their hands are tied as to what they can do .these people try to make promises that xxx are not prepared to keep i have done as said and lost loads of my stuff the engineer was helpful , polite & competent .rating of 8 for q2 was because we wo n't know success until master reset complete on sure connect unit . he was helpful call was answered promptly by a very helpful friendly adviser who was fast and efficient q1 + 3 got 10 because operator was pleasant + efficient + i hve been with xxx for years + hve had gr8 service .q2 got 5 because problem not resolved yet unhappy with the internet .yousold me the phone with internet your sale point was fair usage not once has it happened so i therefore complain every month to your staff but it falls on deaf ears not your staffs fault i might add its the people in sales that are promising everything just to get the sale regards carlo that 's four questions . i got the questions answered that i asked and found her very helpful and professional . u r insisting i used some traffic report that i know nothing about woudnt use or need wont happen again i will change my provider the person on the phone was 100 % helpful . i am very disatisfied with xxx service & waiting for manager to call me back ur advisor did everything they cud but was not response i wanted 2hear regards stacey nice lady on the phone yes , i recieved a call from a company called premier telecom offering me a free phone or 50 pounds as i was 12 months into my contract and was due an upgrade , i know i am not due one until novenber .your operator did n't seem to know to much about them but advised me to watch i did n't take on a new contract .if this was a scam i thought xxx would be aware of them and help the customers who are loyal to them . the adviser was very helpful and nice and delt with my query fast and easy the person i spoke to was polite and helpful . i love u xxx ! she was calm , and friendly .these factors in important for customer service the advisor today was very good , but i am most dissatisfied as i received a replacement phone last september and had lots of problems since .when i first had it i noticed that the screen had a very small chip , but was told that it was deffinatel brand new.going through stuff today i found it 's box with`nearly new iphone ` on the base .i called and was told that this is policy - fair enough , but the people i spoke to before lied , and i now have a phone that is not right ,and out of warranty .any comments ? ? ? first rating being a 9 , purely due to waiting for options . adviser not very helpful and could even be classed as rude or cocky .also angry at the fact my upgrade date has been moved 4 times by xxx since beginning of january 2012 .i will now be leaving xxx at the end of my contract and will be sure to tell all friends and family about the poor experience i have had ! no good service , query resolved quickly just very good service rang to say my mew phone was broken , no problem new phone will be delivered tomorrow , staff very helpful and efficient .thankyou i 've been having problems with my blackberry services and i have been trying to get through to talk to someone and i 've been cut off about 8 times and i 've used the call back service and did n't receive a call back did not solve my problem so my phone is not working .not happy ! good service threw out ok as the service is terrible i waited 20minutes in a queue and my query was not answered satisfied customer .got really old phone but new sim thank you very disappointed with xxx as a whole because it was very helpful helpful and very pleasant . i spend a fortune with u every year but as soon as i ever have a problem u want to make more money from me for this reason i will be moving all phones away from u was satisfied was the call i had to spend 75p before i spoke to a rep i have paid for blackberry interent service and have had the service for 3 days and being told there is nothing he can do to assist me . they were truthful i 4 got what i done my problem was n't solved because i still ca n't go on internet i was left on hold for 8 minutes & nobody came back to me during that time .my issue remains unresolved & xxx havent ben paid which was the purpose of my call i 've never had any problems with xxx , , there always fantastic when i ring and have queries about my account ! ! i 'm a happy xxx customer cause thats wat i thought very friendly answered my query and did not wait long the shop sorted me out the adviser was very competent and helpful . i did my ratings because i was very unhappy with the service i got .i rang you 1st time and got it was ok to active my sisters sim then ring back and i could n't . because i found you very helpful and thank you very much for your help today all very good and very polite it was only a query as to why the network was down there was n't much he could do quick , understanding & efficient the advisor i spoke to was very efficient and very good with dealing with my enquiry i was completely satisfied with how my call had been dealt with she is a credit to xxx i thought it was meant to be only three questions ? happy with xxx andy question answered by pleasant ad visor they are realistic advisor explained query clearly & concisely + proposed a satisfactory resolution 2 the issue i logged on to my account from my netbook at home to look at the new iphone4s .iv had trouble with my nokia and understand that xxx have had issue 's with them so iv been looking forward to my upgrade available april to discover im not able to recieve an upgrade till september .there was no explanation for this and i called up and gained no more insight as to why this was changed .iv been a customer for many years and recommended xxx to many but this has left me feeling let down by xxx .yours william neil . i urgently need to transfer my mobile number and wish to upgrade to a new phone and tariff .i am told it takes the business team 15 working days to contact me to discuss this and i am not allowed to phone the team at all .hardly prompt user friendly service !i will now need to agree some sort of indemnity with my current firm before i leave at the end of febpeter nice , well informed staff .wait for new sim & credit for multiple texts to long to explain by text . because you asked i am busy man and i am afraid that 's all i have time for no thank you am very unhappy with the cost of my latest bill .no warning .just given xxxphone ` get out clause ` on phone telling me how to check in future .i 've been with xxxphone 15 years and never had such ridiculously high bill .will be looking to alternative providers cos i love xxxphone the service today was very good.and most times is good because im a nice person every thing was dealt with immediately . expert advice offered efficiently lack of appreciation of the clients perspective , ie not a pc owner.immediate decision that i will pay for a paper bill , not up for discussion as far as v concernednot prepared to listen to issues re poor service supply , again v perfect , my problem for living in the wrong place . in short abysmal customer service , & attitude . hence no recommendations & my decision to leave v asap .until contract expires very little use will be put through v , i will use other suppliers who can supply signals to hertfordshire & norfolk . pleasant helpful and courteous staff the woman i spoke to was very polite and explained everything to me properly .....she was really helpful she did n't know what she as doing no thats how i feel x my bbm and internet is not bk on very poor online and telephone assistance .too long waiting for reply or on hold .problem not resolved after 5 months complaining .extremely poor customer care . advisor didnt know what i was talking about and asked me to call back so i paid two connection fee 's and when i called back still didnt get the problem solved . good service , polite manner but could have been prompter/quicker helpful and understanding took the time to explain and just helpful person advisor was great at resolving issue today in a friendly and professional manner i have found problems trying to get an existing vofafone nymber trannsferred to our company account and get passed to various departments for each dept to say i need another dept also after sending all the relevant paperwork for the transfer to be done 5 weeks ago and i phone to discuss the problem i am told i cannot speak direct to the dept i can only fax or e mail the information i do n't feel this is acceptable especially as the return e mail says you hope to complete within 7 days this does n't mean you will complete in 7 days so again i. have to just wait been with xxx the past year and the customer service is reasonabley good yet the package prices are terrible compared to other providers .i will be discontinuing my contract if xxx do not pull their heads together ... the service was quick and helpful , and my query dealt with promptly . no the advisor was very helpful good services the advisor new what i wanted , was able to sort out what i needed to do and was very polite . polite and helpful persons on phone who resolved my problems unjudgementally cant answer that !got cut of .had no return call and wasted too much time and money one way or another on this network .then having to pay to get an answer to do with your network is wronge . overall satisfaction very quick service i asked a question and got the right answer and it was actioned immediately no arranged for a return of a unwanted ipad and everything was sorted rapidly i was told to top up 5 pounds for bb services and it does n't work so i 've wasted money i find its a cheap net work and and u r always to help with any problems that might be very helpfull and easy new phone , first time with the network its been very hard to setup n get started . your operative was polite and helpful but could n't solve the problem . i am very happy with the result of my call .the only thing i would say was that i was asked to hold on the line for 15 mins while the advisor worked through my account .maybe a better solution would have been to say this would take a while to sort and for him to call be back cos xxx is the best network + always handle my calls right + give me wat ever im looking 4 no sorry very efficient , understood , helpful , all my questions answered , seemed to go the extra mile . what i needed was resolved fast and fully without any unnecessary queries .just how it 's supposed to be . 10s friendly advisors and helpful,7 did not understand my request my phones features are still not working after 2 days not receive emails still ! spoke to a gentleman called danny and he was very helpful and sorted my query with a very professional attitude because xxx didn't sort out my problem very nice helpful cheery with good knowledge of problem service was prompt , informative and helpful , so warrants the scores always been happy with the service i still can.taccess the internet service at all and i can.t dial abroad to hongkong please could you rectify this please asap thank you called twice still have n't resoved my issue .i could barely understand the first tech operator 's indian accent !the second operator refused to transfer me to the tech department and tried to send the internet setting to my phone but it never arrived ! sales and marketing 10 i.m leaving xxx soon as possible , all good apart from question 2 because the problem has still not been resolved because my problem was not solved but they was helpful good friendly service because the network and staff are great never had any problems that was my experience because the adviser was polite and helpful .i neep a payg sim please i have changed my mind - i still have not got use of one of my phones that i registered 48hrs ago - would someone please sort this out - as far as i 'm concerned this is more important to a customer than a feedback report ! ! ! ! the operator i spoke to was very helpful , however my request remains unresolved . i was dealt with in a very professional and effective manner unable to register with my account on line !will try again later . i just find xxx usless at the moment , signal in my area is all of a sudden the worst its ever been .bill prices r rediculous , i tried to pay my bill online today and had a confirmation email to say payment had been recieved then i speak to someone who says its fail ... very odd how can i not have paid when i have had a confimation email !staff in store are next to usless .overall i wish i had never bothered renewing my contract with xxx and they are now the last company i would recommed .roll on 23-24 month when my contract ends ! because the xxx signal has been intermittent once again in our area 4 past 4 days and had been reported repeatedly but still we r made out that it was fixed and its our phones that r fault not very impressed .new phones have apparently been sent to newbury store but they say they dont have them and they looked in the store for me yesterday.customer services say phones are in the store and it is their problem and i have to go back to the store even though i was in there for 40 minutes yesterday and they looked for and could not find them .problem not resolved and back to me to go back to the store .so poor rating .sorry ! i was pleased with the way i was dealt with so quickly very nice staff member who was polite cheerful and helpful all you could ask for no inconvenience caused by error on bill ,10* for person who dealt with query very good customer service the call was answered and dealt with the way i wanted it to be very helpful indeed .solved my problem registering my new handset to the blackberry network for one email account , although my second account is still not registered .that said , i was advised that there were problems with the system , so it may take some time . very helpful operater feel i 'm massively overcharged compared to other companies such as t mobile who i will be moving to as soon as my contract is over , for 50 pound a month i do n't expect to exceed internet and calls so easily , every single month i 'm caught out by something else which doubles my bill .other companies have much more set and strutted price plans and feedback is always good whereas xxx get consistently bad stories ....the gentleman on the phone however was very patient and he was very helpful however in the long term he ca n't help me ....only solution is to leave she did n't handel the call gd a nuff ! ! the customer service was very good but the fault with my handset was n't resolved .i cannot make any calls as coming up with message call failed for any call i make .awaiting new sim card but this might not solve it either and replacement phone might be needed . l spoke 2 the man about my grab or grow he said l would post me some tocken 2 take 2 vodephone have not got them it was nice to get straight through to customer service .and to understand the person on the other end of the phone i think yous are good customer service and get to the bottom of things when i need help very helpful advisor wad fine , gave me the info i wanted .my query .was answered , was not happy with the answer & the fact xxx had not contacted me to discuss an update as i am at the end of contract hv bn with xxx since i first had a mobile ( 23 years ) and on the whole hv always bn pleased with the service provided .unfortunately the handset we were trying to obtain is currently unavailable with yourselves , but yet phones4u are showing availability .representative v helpful and courteous your advisor was fine it seems the company itself is failing .i still have an outstanding issue with you from a year ago last december .the website is poor .and i 've waited nearly a month for an upgrade that still has n't arrived , my business would be bankrupt if i ran it like yours . convoluted way of cancelling service , too many steps to talk w higher up , my call was answered quick not waitin , new sim card being sent next day , fones arrived next day as promised .in the past have had problems but 2day very happy with the service very very helpful you do your job and you do it very well second to none in our view kind regards paul i have been a customer for 10 years .today was my first problem and you were not prepared to help me in any way shape or form .therefore i will be transferring my numbers as soon as they reach their contract ends dates .i will also be reducing their line rentals and cancelling all add ons .i was lied to when i took my knew phone by your sales team and now it 's my problem .not good enough this time round i had a clear customer adviser so i was overall happy with my call !i think xxxphone is a expencive company and would n't advice my family or friends that it was cheep as it is not , but can not complain with my own custom as i have kept to my contract great service every time ! ! nothing is to big or too small to deal with ! ! thanks xxx ! ! i was not advised about activation and why it takes 3 days also i was on the wrong tariff im happy with everythin but one thing and that is that for some wierd reason customer services wont send me my phone 's internet settings even though my phone is now xxx fone the phone calls are helpful .however i feel ripped off my xxx , firstly changing the terms of my contract without involving me . customer services were good and my phone is now working as it should . an excellent and efficient service first guy was very unhelpful .he did n't put questionaire through because he knew i 'd rate it badly .second guy did a better job , and explained things much better .he put questionaire through .seems there is not a system that automatically sends out questionaire ,is it optional for operators ?which skews your data , so you only hear the good stuff , and presumably reflect in your marketing ? i was calling to discuss the change of my upgrade date , which apparently is because you have changed the rules .however i feel if you told me iu could upgrade in march you should stay true to your word as a company and stick to that original date .i was offered no helpful advice or who i could speak to .i would like to be contacted in regards to this . i called to upgrade my sons phone , i 'm quite disappointed that it could n't be cheaper , nothing complimentary could be added to the plan - i have paid for 5 , previously 6 phones per month , have been a xxx customer for years , will cancel my sons contract when it 's finished , and the others will follow .these days , regular customers are n't rewarded for their loyalty .i can get better plans elsewhere very , very helpful person on 191 i have been paying 22.50 a month for various add ons that i did n't know about so am really unhappy about this .the guy i spoke to was helpful and acknowledged that my useage fit with the fact i didnt know i was paying for things .e.g 100mms messages when i send an average of 1 a month .annoyed with xxx store in stratford on avon for this and will be chasing this up in order to get a refund . i was happy with the out come thank u because you have always rectified my problems over the last 20 odd years i have been with you . the inflexibillty of the plan when we wanted to upgrade and were happy to pay more got what i needed no. the last call i had was answered by kevin moss and he wad very rude anf would n't allow me to speak .never had this with xxx before always find staff helpfull and friendly but not by kevin moss . they are always really very poltie and answer me quicly and efficiently i found the person i spoken to was very understanding and helpful the advisor was very helpful answered all my question quickly and precisely no the service was fine on the phone conversations but too many questions on every call . excellent service , did just what i wanted , very helpful . polite helpful operative and no long wait to answer my call just great and proffessional service problem not resolved .this was the second call to resolve same problem . because its taken 3 calls and its still not resoloved i was happy with his answer 0 not very helpful and dont sound interested maybe thats that happen for being a customer for 20 years i am still waiting a call from one of your managers to resolve a long standing issue .you continue to charge me for a mobile i never received and every time you tell me the issue has been resolved you still keep charging my bank account for 2 mobiles .your service is really poor and i am seriously thinking to change mobile company and speak to a uk customer protection service for how you deal with your customers . you could n't help me but that was n't anyones fault and the person i spoke to was very nice quick and knowledgable about product because you lot could n't tell me if i have intetnet use adviser was very helpful problems with the blackberry keep getting told its getting sorted and still no connection to the blackberry services yes i was spoken to very polite and he dealt with my problem ,the only problem is i was using my dads pay as you go xxxphone and it took a lot of credit just feel i am paying 2 much monthly .wantd 2 decrease mins & texts and pay less .not allowd 2 so am moving 2 virgin at end of my contract with u .have been loyal cust 2 xxx for long time ! ! sad . because your operator was very efficient & did what i requested i had good service the advisor was very helpful thank you topped up 10 pound for blackberry messenger opted in but did not work try sorting it told me it could take 24 hours and its been 2 3 days requests dealt with quickly .pleasant telephone operator . the initial recorded voice babbled too much and choices were very confusing .i only wanted to tnp up ! ! !one cannot converse with a machine .......... the advisor was quiet arrogant and feel that after having 1 missed payment in 4 years even though we have 3 lines and also had 7 months when we were over charged by xxx but still no allowance and then an arrogant advisor i am disputing keeping this line especially with competitors have such competitive deals i just thought it was better to maintain the loyalty i liked the manner in the way my problem was dealt with they listen very satisfied with overall service provided . no help at all she ws very friendly n although she had to wait for the system to load ups eh carried on interacting me liking asking me about the weather and did not feel like my call took long at all ! : ) xxx have caused me nothing but problems rather than solutions . very efficient helpful extremely efficient and polite . because i love xxx the problem was not resolved and i am going to have to call back for the fifth time regarding the same problem the advisor was clear and easy to understand and it took him only a few minutes to deal with my enquiry and was very polite because your staff was do helpful and nice maureen i have been a loyal customer of xxxs for over 10yrs .i would estimate in that period you 've had 7k in business from me if not more and i have recommended you to others .at my last upgrade i was advised to take the 24month contract from your people however the device does n't stand up well to 2 years usage , i therefore enquired in january about upgrades to which i was told i was eligible february .i , misguided in my assumption , presumed this was awarded me because i am a good and long standing customer .i called today to discuss an upgrade to find you are no longer offering them even though a month ago i was told by both you shop staff and call centre that i would be able and come back in feb.at that i decided if i ca n't get what i want i 'd like to discuss my contract to which i was told that was no longer an option either .after 10yrs + i will be taking my money to somewhere that values loyalty the operator was very courteous , helpful , and dealt with my enquiry in full the man who answered my call was very understanding and polite the girl was very helpful and resolved my issue and helped me with another issue i had very helpful . answered the q i asked because although he was helpful i have to ring back later wif more information that he ca n't tell me on his computer phone number ported to p2 without my knowledge , i had to chase rectification i cannot fault how i was dealt with and was pleased with the out cone the reason i gave 3 on the 2nd question is because i got given 3 different answers i reported poor signal 4 me and family who use xxx in sw19 , but there was no definite answer .was told that if enough people contact yourselves regarding this specific matter then that raises the chances of something being done about it .so i 'm not the wiser .and hav no deadline to when it will b sorted . had no solution to my problem had a problem with contract no assistance given i can access .xxxphone anywhere .i still have difficulty topping up through my phone i am really unsatisfyed with the services and the costs .my bb services are slow and unefficient for what i pay .the website is very unclear and the calls detail do not explain my overdu .i was an o2 costumer before and was very happy with them .i am planning to cancel my contract as soon as possible . everyone is always helpful and plained fully the adviser was very helpful , and resolved the issue for me still not resolved my problem did n't get resolved and ended up having to go to the shop to sort costing me time and money the lady that answer the fone was outstanding unable to fully resolve the issue . i was happy with the way my questions wr answrd frm the advisor . i rang about my bbm services and i got told that blackberry is down when it isnt as i have friends on bbm and they are on xxx and they arent having any problems .also i put my old xxx sim in my phone and bbm services are workin fine !but also when i rang i had to keep ringing back as the person i was speaking to put the phone down wen i was explaining what was wrong good service because every time i ring they give me diffrent ammounts for my bill and i am not happy lesley was very helpfull & polite . well i phoned twice the call im rating you on was the second regarding an upgrade .the advisor was good but xxx shifted my upgrade date back 6 weeks without notifing me so thats **** !i am looking at other providers now . hav been with xxx 4 years an hav no complaints .so choose 2 stick with wot i know best ! answered all questions i asked , polite , easy to understand well spoken not completely satisfied with the service you have provided me over the last few months since my upgrade very efficient and short time getting through dealt with quickly and politely : ) the adviser was friendly and very helpful and worked out a deal that was a lot better for me .he also informed me of many services that i was unaware of - great service ! wanting blackberry services activating but got told technical difficulties so will be restored shortly to request a replacement sim card as my existing one was faulty because ave had my contract for under 5months & every bill has been trouble ! ! cas i do n't under stand what i 'm spost to do about my bbm internet not working ... :t helped solve my problem because she was unable to solve the problem the lady i spoke to was lovely .but i have been with xxx for two years and for the 1st time i asked for a little bit of help it can not be done did n't help at all everything i needed to know and needed help with i got help with no problem thank you the bloke was polite and did n't just give a quick answer he looked into my query because it took so long to get through to get help with new phone i nearly threw the phone away thats the bigest problem with xxx i have had xxx for some time now but nearly changed to another phone company i found your advicer very helpfull and polite as always passed around !no accountibility , initiative taken !query unresolved , not xxx 's problem !a survey on performance measures more worthwhile for the business ... bad errors on xxx behalf amy was helpful polite and the calling was answered almost immediately iam very much pleased with the way the process has gone through and customer not made to hold for a long time excellent service ,but completely disillusioned with my insurance being cancelled because you cut me off twice , took money from my account and left me with nothing , a big fat minus , my work is now in jeopardy , thank you ..does that answer your questionnaire ! ! i 'm loyal i rang to complain about about the misseling of a dongle which was not fit for its purpose to be told a superviser would ring me back in 24igno i 've had difficulties paying my latest 2 bills because i have lost my job and your call agents have been so helpful and understanding , i had been with tmobile for 8 years before going through yourselves and their service is hopeless compared to xxx .i am very impressed with the service and level of customer care i have received .: ) easy well informed straightforward was n't on hold for ages av been with visa phone for a long time i love their service would n't change i have been waiting for something being sorted and still has not happened due to the incompetent staff you have i have had to call up 3 times to get this sorted to be told the same thing ! ! ! ! now i am out of pocket and occurring charges ! ! ! !i am now going to have to call up again tonight after work to sort it out again ! ! ! ! ! ! polite prompt service as per previous answer bcoz the sales adviser who delt wiv me was afficent helpful polite and on a level wiv me because you asked me to the salesman went through everything and the service was excellent o 8 my sales person was attentive listening to my requirements and making good suggestions where applicable .she also gave me a very useful run through the key features of my new phone . nice an easy transaction the service was good and the staff helpful price and service the man bent over backwards to get me the right deal and was so helpful .i would have rated him 11 out of 10 very efficient apart from getting disturbed by other workers few times and a female worker was more interested by playing with her hair while serving another customer . organised and well run shop with friendly , non pushy staff . the lady that helped me was very friendly and polite , explained everything really well and helped me set the phone up before i left the store your sales advisor was professional and everything i asked he was extremely helpful - this is why i stay with xxx .the staff are always so helpful ... just wish you were cheaper , that 's my only negative . i only wanted to change from pay as u go , to a contract . the lady had beautiful manners and charm well that was the person .now i cannot activate the blackberry account at all cannot set up email your call centre has been hopeless i am looking for simplicity and so far nothing is working .if by tomorrow email is not working i will cancel the two blackberry lines the customer advisor was very helpful and answered questions quickly .we were greeted as we entered store but this advisor did not seem to have as much knowledge . excellent knowledgable and quick service and a better price than expected good friendly customer service good service great service , took time to be thorough and explain things clearly . no, i 'v ad enough mesin rd getin phone on without al this bolox i left the vf store on monday feeling very deflated and disillusioned with vf , but when l returned on wednesday it was a very positive experience .ashley was resourceful & sympathetic & l was uplifted by his positive attitude ; he went that extra mile to help me . you would not believe what you 'd have to do to get a 10.... :-) i was thrilled with the package offered to me .it is very economical ,and perfectly tailored to my personal requirements .alsothe member of staff who assisted me was well mannered and friendly and very knowledgeable about your services therefore i have no hesitation in awarding top marks ! !and a big thank you ! service was quick and very friendly and helpful very satisfied the problem could not be rectified for some unknown reason the man i spoke with was very helpful and knowledgeable . i was very angry when i called as the problem i have has been on going for approx 6 months now .she kept her cool and was very polite at all times .she resolved my problem easily and quickly .i do hope this is the last time i have to contact xxx regarding this matter as i have been promised a number of times before that this has been resolved .i wont be holding my breath .thank you and especially the young lady concerned . first girl was unintelligible .second guy got his act together but had to pass me over .the guy in the business team sorted the problem and was perfect .i asked to ae transferred to sales .she was useless .told me the iphone offer was exclusive to existing customers but i was looking at same deal at carphone warehouse on my screen at the same time .would you do business with people that ca n't tell the truth ?i 'll move to full monty on tmobile unless you can do something positive . overall quick and informative but noel had to check a few things before he could advise me as i was unsure of text message i had received about an upgrade .at least he did his job promptly and informed me accordingly with a nice telephone manner which is always nice to hear : ) good response previously told wrong information regards to fees for calling my sister abroad-had to pay massive bills cos u were gd because the service has let me down by not letting me know vital information that has turned out to cost me money a should n't be paying , in saying that my adviser was very helpful and friendly , shame about the general service . coz xxx have always been good to me and thats why i have stayed with you for ten years on contract : ) chap was straight forward , informative posative helpful polite & apolagetic , but wil wait c if xxx r as good as es word as this not 1st time ive ad 2 ring with same complaint . the agent was rude , unhelpful , made no suggestions for an alternative solution , no attempt to retain or accommodate me .denied a conversation i had , had earlier with another agent , and could not really careless whether i was assisted or not .his tone was harsh .i informed him i was made a certain offer , he said he could no account for it , albeit the representative acted as an agent for xxx . micheal listened to me moan .and never interrupted .then solved my problem 100 % . i am very pleased whith the short time it took overall all very happy i got q 's and actions fopr my problems . coz ye never told me ye were taking the money out of my bank and im broke now ,i understood it was paid ,disgraced i am . she was very helpful and polite i registered my microsim online which said will take up to 15 mins , this was at 12.37 today and still awaiting it to be active ! ! ! majority of the time i have rang up to ask questions regarding my bill iv had rude sarcastic people on the end of the phone that need customer training service today was perfect .what i expect from a world leader .recommending to others was due to a request in when i signed a new contract in 2010 and again in 2011 ( september ) not being completed as requested . still not resolved my questions 3 calls later , and i 'm still paying for the bolt on the result was what i requested because ive allways been satisfied with voderphone thats over a period of nearly 8years i think. i just think manners cost nothing and even knowing its a difficult job the people hav 0n the other side tre advisers were very polite and helpful .no follow up emails received as yet to confirm new phone order or bill reconciliation as promised . the operator was effient and sorted my problem quickly bad company attitude you gettin 2 big takin money which is not yours xxx is messing up my bill and turning off my phone for no reason i have provided my reasons already thank sir/madam i am happy at-least you heard me .regardsabidi despite many phone calls the operators could n't resolve my problem and could not tell me what the complaints procedure is . the problem is still outstanding if you check my account . internet settings sent quickly to my phone the lady on the other end was very helpful but waiting to see if my problem gets resolved . very helpful lady i spoke to first of all that 's 4 questions .i have nothing but problems with xxx , never help with any problems that i have . i think xxx has provided me with an appauling service , hence why i left .i would not recommend it to any of my friends or family . too many promises by others within t company made and not carried thru wt...i feel like t company has screwed money out of me and i had always been loyal . . am reserving judgement t c if latest advisor carries out what was discussed . . good service . the girl i spoke 2 was very helpful & a pleasure 2 talk 2. sorted my problem poor service handler was ok but cannot get why my insurance was canceled . yea cos i got service i needed with no flapping about what started as a trivial problem has turned into something that will probably drive me away from xxx .that this simple request has failed so badly and broken my service , on top of the dishonesty from your agents is beyond disappointing . good service , problem with phone cannot be solved by phone call alone great service .helpful and pleasant staff . the query went unresolved and i was asked to call back & not the other way round adviser was incredibly helpful and understanding for my query , service is very quick and easy to use in order to rectify any problems ! you solved my problem immediatelly with no fuss and i got my phone working very soon after the call .the attendant knew what he was talking about .many thanks . all good thanks am leaving xxx was just getting pac codes good service all round well mannered and courteous staff i 'm off to afghan and completed my current contract and wanted to 'freeze ' my account for 6 months as i wo n't be using it , however as you wo n't allow this il have to pay for the lowest costing price plan for 6 months on a phone which wo n't be used ......pretty poor customer value considering iv been a customer for 4 years no.problems and my questions were answered politely and efficiently . did as asked satisfied customer quick , friendly , problem being resolved . off to 02 excellent customer service my answers was n't met to a high satisfaction i thought i would receive due to the business having such a popular reputation , the lack of correct staff information i received - a huge amount of contradiction - leaving me feeling dissatisfied when me the customer should have my needs me having been loyal to the company for over 8/9 years - first and last contract i will have with xxxphone - the length of time i was on hold for just to have wasted my time - there are various reasons to why i am not happy and i would like to write in a letter of all of these reasons because xxxphone is a good business that 's why i have been with them for so long , but to have been dealt with the way i did , made me feel small and like my involvement with the company was a one way process where i was left with the confusion to the questions i wanted to know and the advisor on the phone just going onto the next call . i feel that xxx has a very good customer services blackberry service slow ! the service you provide is very poor and customer service posy sale non existent other than the rep i spoke today .but she ca n't help as apparently my blackberry non service is due to a sim change .i have been told this can interrupt email service for up to 24 hours which is ridiculous ! it always takes too long and i always have problems i spoken twice today kept on disconnecting my call plus not satisfactory specially the lady she was trying to avoid me i felt not comfort to talk to her thanks problem sorted i should n't have had to call in the first place - you were helping yourselves to money from my bank account that should have ceased in november !they i has to que and use 'options ' which i detest - then i got cut off twice and had to ring back and do the options again - i hate ringing xxxphone ! very helpful man , not long on the line , gave me information i needed straight away .lasttime i called was on the phone 25 mins and still did not get info.pleasesay thank you to the chap... i have had a broken phone for the last 3 weeks xxx sent me a replacement phone which i was told was brand new .only i am being harassed on bbm from the previous owners contacts ! ! !as it is a second hand device .i was told at 12.30 somebody would call me back in 1 hour its now 03.20 . because they were doing everything they could to help me never had a problem with xxx .long standing customer because it actually was spot on ! sorted efficiently , effectively and politely .thank you . i am disappointed that we sent the phone for repair two weeks ago and we have heard nothing and now it looks like another two weeks before we will get it back very poor service indeed no it took 6 weeks and several calls and finally 2 day the person i spoke 2 has finally sorted part of the problem i was having out but still 4 technical reason i will not b able 2 have access 2 on-line billing and my new phone was found 2 b faulty could n't completely resolve my query but operator was very helpful and used her initiative to try and get an answer for me . i was very displeased with the manner in which the james handled my call .and leanne was not helpful either with her unwelcoming attitude . i found that they were very helpfull no xxxs contract is un clear and shud look at phones4u selling there products as they mislead the customer and cause regular problems ! ! ! helpful friendly customer service i felt very annoyed by the high termination fee quoted .i have been with xxx for several years and now without any problem apart from yourselves giving out my details to someone who rang up requesting them .still to this day that issue has caused a breakdown in my marriage .now i have a problem , you are unwilling to assist .i will sort this problem out , if i am not helped in any way i will take my number else where . i 'm still waitin on my blackberry internet service to work i have been unable to connect to btopenzone since changing my 2 accounts despite numerous calls by myself and my wife to customer services .only now , months later has the problem been escalated to technical 2 support -useless ! do n't appriciate xxx taking money out 2wice then telling me thet havant when its on a bank statement that 's steeling and i will be taking it further although my phone is still not working the lady who dealt with me was fantastic . good customer service is paramount .and so far xxx does that . very helpful and friendly complaint has not been resolved ! ! ! could not remember the questions i asked & could n't transfer the call to where i wanted to talk .end of the call she never asked is there any thing else you want to know insted she went quiet . yea i could ring me and i will tell u advisor was efficient and answered my query quickly successful outcome it was all good excellent customer service agent on both calls , very helpful and informative . the operator was helpful but was unable to give me phone no for a branch it was dealt with quickly and easily and it worked i asking about the problem of log on to my a/c , and he did n't look like willing to understand what i 'm talking about and just send me the reset password , i do n't wanna to reset and reset again , and i already have done , i just telling him about my problem !and he look not patients to listen the customer question , as a customer service department , this is really really bad service ! changing my upgrade twice ! ! in the last two months is why i would n't recommend xxx to anyone just on general outcome call staff efficient .able to deal with first matter .direct debit organised when i changed phone in december was not processed correctly therefore bill taken from wrong account causing overdraft every time a problem arises i find xxx are very helpful in resolving it without a problem thanks again my problem was not solved or even attempted to b solved ! ! seeking legal action friendly , efficient and effective 10/10 the man could n't understand what i was saying .i wanted to pay my phone bill and he thought i had been put through to get a new sim card . not good because my fone still not receiving calls need it sorted :d did not get that i wanted yes he was good at his job thank you the lowest rating because you have a limit on data allowance packages currently dealing with issues regarding the use of my business landline usage as part of european package and been charged incorrectly .when in contact previously with call centre received very poor service .issues/dispute ongoing no lied to by upgrades team now ca n't downgrade my dongle that i do n't use ! ! charging me for a piece of paper in hopes i wo n't query unusual transactions .... egypt and scottish guy later this afternoon were good - disappointed by english team apology with no empathy and answer to my query may as well have been tough luck ! - this feedback relates to my first call , tech team was good , scottish guy was excellent ....your profit grabbing policy and apathetic staff not so much resolved my problem and saved money very good staff handling my call great sevice always because i phoned 2day and i paid for my blackberry service it sayin i aint but took my credit quick and to the point not happy with the service from xxxphone this past week especially the attitude of line manager on tuesday feel really disgruntled + will be cancel all phones at end of contracts had enuf thanks today helpful and no language barriers .i chose to opt for a more expensive price plan than that recommended so in no way did i feel that i was being ripped off or mis sold anything .yesterday language issues and i felt that i was being fobbed off and basically told to ring back another time .the website had 2 drop down fields that would not let me make a selection which was mandatory . good service the problem was resolved quickly and politely !plus the adviser was easy to understand . operator helpful , but problem not resolved .i 've spent about 6 hours of my time including going to shop .and still no picture messaging and no internet . the gentleman i spoke to was very polite , helpful and knew the products and information precisely .i cannot recommend mark highly enough . cause i have just brought my daughter a blackberry and the only thing that everyone what 's one is for bbm and hers is not working and i did n't get any help at all but yous were qick enough to take 5 pounds of her credit.plusmy friends daughter got free calls &still had her credit ? because there is still restrictions on my phone , which i wanted off ! ! ! ! ! ! call me no yes , you call me because i had to call you up more than once to get the problem sorted because i requested information regarding the complaints procedure but the agents were unable to supply it . because it was **** was diconnected twice and had 2 wait 20 min each time and the perdon said they have to call me back tomorrow really poor ! ! great communications skills i thought you was very helpful awful customer relations yes the gentleman i spoke to andrew was extremely pleasant to deal .answered the question he new and tried his best with those he did n't .most impressive was the way that he talked through everything he was doing , i felt like i could see his screen as he work and ther were very few silences .also i did n't feel rushed .i have worked in a call centre and are aware that staff have service level agreements to meet but for once i genuinely felt like a valued customer .unfortunately all of these has been negated by the fact that i will be calling to make a complaint this afternoon as i requested a call back to personally inform his tl of the great service i received and i am still waiting .i did say i would call to make a complaint and i will .i take the quality of the service i receive extremely personally and will if i am unhappy i will make a point of complaining but as in the case yesterday will also give praise and expect staff to be recognized when i am extremely satisfied with the service i receive . the adviser had a distinct lack of subject knowledge . because the lady i spoke to delt with my call very politly and xxx are always understandable thank you very helpful attitude excellent customer service and attention to detail the advisor was very helpful helping me choose the right package that suited me . dealt with quickly without issues put opn hold .for 45 mins then when i phone back i was put on hold againe for 15 mins and i got a text .that 45 mins on my bill a joke xxx have always helped me when i ring them i have had my 7 chilean to switch to xxx from other net works because it is the best network there is xxx is the best no other network will beat them and i mean that thanks mrs l j coburn check your records , it will take me too long ! no not happy my issue has still not been resolved after 4 calls and i have been told different things all day .nothing wrong with the advisors - very friendly , good customer service , just info provided is incorrect .would be better if i did n't have to explain the situation every single time i call .also - why do we have to type all our security info in at the beginning of the call , only to have to repeat it all over again when we get through .i am not usually the 'complaining ' type , but today has taken up a lot of my time .thanks good service great customer service , very helpful good service its still not working ! the adviser was very nice and efficient but i still have to go into a xxx shop to change the spelling of my name on my account . very happy not happy that you are promised something but never stick to it !promised your end my contract and was going all smooth was really happy and now i would advise no one to go on xxx as you promise things but then tell me that you ca n't do it thought you was here to help ! ! ! ! 8 being your a good network 3 being i 've still not got my bbm i paid for and 5 because you cooperated well thomas was very very helpful and has n't fucked me over like the previous two people that 'helped ' me out .go thomas !he da man ! because xxx is a bag of **** because out of every1 i no .that has got a blackberry my blackberry do n't work satisfied everything was handled quickly and clearly . because the problem still has n't been resolved so not satisfied first person who handled my call score of o she was useless did not listen would not let me speak spoke over me unhelpful and worse of al kept me on phone would not let me speak with another caller she left me frustrated and angry sec|nd time i phoned the man listened he was helpful and attentive knew what he was doing i would score him ten he was also polite due to the fact that i have been trying to sort out cancelling the 2nd phone i had since 27th oct 2011 was very satisfied with the adviser and how my query was handled advisor very helpful and knowledgable and explained everything well no too busy i was very pleased with service i received . customer is charged for calling customer service plus take to long to answer as i had to call 3 times and on the third time it was resolved good quality call/service i have been a customer for many years and i am very disappointed that you could n't upgrade my phone immediately .iwill now look elsewhere . because i got all the questions i asked were delt with ,above and beyond his call of duty satisfied customer . do n't get me started . short , sweet and no bullshitx honesty i called regarding my black berry services as you have taken my credit i was told that the black berry service is down and that i would be given my 25 p credit back which i have n't been i was being charged for something i dont use so was not happy about it an was not given an apology for it very good with information but i recived 2 phone calls about my upgrade and was given 2 diffrent prices .the 3 call was a big help as he matched the same deal as o2 found the person on the line exc and very patient and understanding . no info available .directed to online help which just sent me back to the phone .for basic account and services info was in the end directed to go to a xxx shop .useless . they was so helpful and polite man i talked with was very helpful gave me all the advice i needed only - would be thought it very informal to call me by my first name . read my comments on question 3 i was pleased to be a customer of xxx and would recomendto others .thanks . excellent customer adviser i wanted to upgrade a business phone to i phone status and already had a handset but the advisor said i could not and would have to get a new iphone from xxx .this turned out not to be true when i spoke to another advisor but it is really apparent they are on commission as they are so pushy with the sales and unwilling to give what you ask for .aggressive upselling ! the adviser new strait away what the problem was and dealt with it and they were polite helpfull ect very pleased with result friendly , chatty , could understand the lady , helpfully , any solved the problem even though he could not solve my problem , he was very helpful as to where to go , he was polite and friendly .i was very satisfied . was happy with the service . friendly telephonists , help me with information i need , not necessarily answered them exactly , but a piece of mind !great ! terrile lies i have been told and false promises tje last few months .also most people dont understand english what a nightmare ! i received a message from xxxphone to say i could upgrade but your adviser told me this is not true .theadviser was quite blunt in telling me this and i got the impression that it did n't reallly matter what i thought as a customer.iwas told that an out source company in ireland sends those messages out and that nothing could be done about it . customer care was excellent , iphone package from xxx not so good initially , but fiona very helpful . i like the freebees but the customer service personne didnt ask enough questions for my liking didnt get any help whats so ever , when i got put through to collections they didnt pick up not happy at all the young man was very helpfull .but u charge me for land line calls but did .nottell me u had stop this serves on my agrment .that is very poor because of the service i received from xxxphone . . very friendly & efficient agent very helpful and dealt with my problems professionally and quickly it was helpful but i feel that with my high bills alots of the time that the suggestion of changing to high min plan should have come from yourselfs i am not happy with xxx an will not be renewing my contract this year , as i resent being over charged the reason q1 is 8 , is that i got messed about when i first the contract and the others are 10 because the gentleman on the phone was helpful and polite ! ! because i question was dealt with very well pleased with the help provided regarding the updating of other phones on the account , aswell as the ones i was enquiring about .general pleasant and patient attitude in all my queries .thank you once again .alan colclough my signal strength is really bad , this htc phone is the worst phone i have ever had .i purchased it in good faith as one of your guys said it is the best for internet and facebook .so wish i stayed with my blackberry because u asked because the team are always willing to listen and help whenever possible they always go beyound the call of duty unhelpful call picked up quickly , advisor knew what i was talking about straight away . i phoned customer services and was fobbed off for two weeks being told that a manager would phone me back and i only got through because i had to chase it up , this never happened and i did n't get an apology for this which is disgusting as i had no phone at the time , especially as you state on an advert that you will phone customers back instead of being placed on hold frankly that is lies , all i was trying to do was pay my outstanding balance , terrible customer services and i will be glad when this contract is up so i know i wo n't have to deal with that kind of **** again helpful advisor satisfied query not hada call back yet to resolve the fault on my phone i had been convinced not to cancel my contract early as i was told i cld get my upgrade at the end of mar .i need this as my phone is not working properly , but now i am told the rules have changed and i now have to wait until the end of apr .u are now going to lose a lloyal customer for the sake of a mth first class service andy it was a very simple question i had to ask and you should know it easy helpful advisor ! ! being miss informed by prior call resulting into me having to make yeat another dealt with my enquiry very efficiently . efficient , clear & friendly service which answered the query . the young lady i spoke to was very helpful but had to ask her manager the answer to my question .this i do n't think was her fault but due to a lack of training the advisor was very friendly with a good understanding of my needs and also had good product knowledge giving me all of the information i needed and explained everything as we went through the sale . nope the assistant was very helpful and pleasant advisor was very helpful and polite . the first two were for good service the third was your rep was very quite when doing things so i thought we had been disconnected once or twice always found yr customer service excellent .polite n helpful . lost my mob nd insurance refusedi call xxxph they said same nd cant do any thingi still nead to email insurancei m using xxx from last 10yearbut nt ending happymay leave for gudafter final disiton from insurance even though the level of service latley has been at best shambolic the lady i spoke to today dealt with my enquirery swiftyly and professionally . the advisor i spoke to was very welcoming and helpful lady was very good , your systems kept crashing and it held me up , not the staffs fault and was pleased in the end because it was exaxtly to what i expected n i got it ! ! ! the lady i spoke with was clear , understanding & came up with a solution to my problem .she was really helpful & instead of terminating my account i willingly renewed my contract confident that things will be much better going forward .thanks ;-) 1 . always have generally bin good service provider.2 .quickly solved issue 2 my satisfaction .3. was helpful n polite . 1 ) i wouldnt recommend to anybody else because they can make their own choice .2 )i still havent recived a call back from xxx to resolve this matter , like i was told i would .3 )all the advisers told me different infomation each time .i was left not knowing what was getting done very helpful but phone still not working .have been told it might take a couple of hours - been waiting 6 so do n't know if sorted yet reflection of how satisfied i was at the time rating again relate to inadequate service provided by xxx .at least had my pac code provided and now leaving xxx . good service very helpful when i phone because u sorted the problem out and u were friendly and understanding with me even when i did n't have a clue wot i was doin ha 10 because my issue still is n't resolved , even after speaking to an advisor and sending two emails job done , competent and pleasant customer service adviser .network coverage usually good .the only downside in my opinion is inability to change price plan after a year of contract unlike o2 . that 's the truth very polite + efficent the reason i gave them ratings is because they could of give me more advise on what i could of done with my problem .i have been with xxxphone for 4 years now and i do n't really want to change network because of this problem but if it carries on i might just think about changing my network . very clear and plesant .person because it was dealt with quickly , and moira was a very plesant and helpful assistant . helpful and answered my questions the problem was n't resovled but the person i was speaking to was helpful not at this time supplied me with a 8gb 3gs iphone with xxx insurance when my original was 16gb 3gs .very unhappy with service ...you have lost a very loyal customer ! because even though the staff were helpful in there own way .one does n't know what the other section is doing etc .they were useless and came up with something that was absolutely impossible to be true .i now have to go to a xxx slop if i want this matter resolved .im disabled and could do without this .all for nothing .i will now be leaving xxx and using another network provider thanks to your team . the call was handled very well polite & answered my query regarding bill !so gave 10 out of 10 . the girl was v informed and used her knowledge wel 2 answer our query q 1and 3 curtious and satisfactory , q 2 , dificulty geting wife 's phone transfered from daughters acc.( eliz .mathewson ) to my acc . only called to pay bill .nothing more .i rated xxx 6 because of their alliance with business phones direct . are round very helpful .x yes very helpfull shame you could not replace this phone second one i have had thanks . i felt he helped me quite well he was very helpful and polite .he also offered good suggestions which helped to get my handset working efficiently again . very helpful ppl on both occaisions efficient , friendly & local person your answers were prompt and the call was dealt with efficiently . the service by the advisor was excellent call answered quickly and assistant answered me question and guided me through the problem . you got the bill wrong but your staff sorted it out despite the technical issues sometimes i was happy with the way my questions were answered very helpful and professional adviser i found them very perlite and helpful excellence rip off company poor customer service , again .call handler could n't tell me what date my direct debit would come out , said i would have to check with my bank in 10 days and phone back as he had no control over the date , for the last 10 years i have never had a problem with setting a date with hundreds of company 's . the reason is because i have got the bb but its not working how long will it take to come back on bad service and getting high bills the problems are being dealt with and the advisors we spoke to were very helpful and polite because she said my bbm would come back on if i turned my phone of for 10 so i did and then my blakcberry messenger , also i have lost 5 pound doing this ! my query has n't been resolved as yet the person who dealt with my enquiry was .very helpful .the xxx signal in some places is n't very strong . 8 if i could change back to o2 i would , snm ... xxx as its service for 3g is shocking the caller who handle my call today was great however quite satisfied with service done everything possible a few weeks ago i thought all was resolved , but am still waiting for my receipts , all because i could n't pay online , as your site was having trouble , so ny rating will go back up when i recieve my receipts , :-( difficult to understand as she had a strong foreign accent xxx is awesome everything was explained very well ( and in english ) .easy to understand . the guys l spoke were very helpful and as a long term customer l was given a good contract there 's many hiden information that xxxphone does not tell customers about.thanks to you my credit rating could be in risk . cause my question was answered i am fed up with gettin problem with xxx recently . because you provide a good service first of all good service of xxx that 's why i gave two 10 points and one 9 cause couple of month ago ur costumer service staff was not help fulover all i am happy with ur service and will upgrade my contract if i get better option which i have beforethnx your service is good when i eventually get to talk to someone .however , when i call i 'm on hold for ages because your staff `are busy` .well so am i running my company and wasting my time listening to appalling music does not make me happy .it is the same when i visit your stores : i have to wait and wait .this never happened when we were with o2 and may cost you our business one day . my call was answered quickly and my query efficiently answered to give a satisfactory outcome . i was told at point of sale of new contract i could change my phone after 12 months .which is the only reason i took out an 18 month contract .now i 'm told i ca n't change for 15 months .i believe this to be a breach of contract and will be leaving xxx because of this . your a helpful network and your good at helping me and so i can understand it :d long winded , jurst do what i request ! because my blackberry services are npot working still got problem .communication problems also.02from now on .uk call centres only . very satisfied with response your advisor was helpful . basically having the negotiation skills of president mugabe the problem i ad this morning as not been rectified still waiting for text to solve problem . my bbm , facebook , twitter and internet still is n't working after i paid for it . yes the customer service officer was very helpful . never got problem sorted you 're bareeee fit i got the answer eventually .had to dial in three times and about 16 options before getting to a person . they were lovely x the reason i have n't given 10 rating is that i am not quite satisfied that i have n't been upgrade as was in the terms of my contract .when i took the contract , i was told i could upgrade in february 2012 , only to be told that it has been changed nby xxx till may , which was n't what we agreed on previously .so , i was n't happy . very polite and helpful advisors i rang twice and i still cant go on the web on my fone i am very angry with xxx unhappy with my contracted bill after the second bill and contacting them on both bills , unanswered calls ,finaily got hold of my manager who said he would sort ,and confirm by text ,but no ,and not sorted with you .so phoned direct and 10/10 for service many thanks good service solved my issue very professional the guy knew what he was talking about , called me back which i was n't expecting to be honest all round good experience . i was quite happy with the service for how the long the vita been out for sony should have given more information . because your service is completely rubbish .still waiting for my bbm to come on but i 'm not going to waste my time and going to go on orange instead .not at all satisfied ! ! ! two different people said completly different things .eventually sorted .but it took too long therefore my savings . very helpful person staff are helpfully and friendly but the service within newcastle is not so good i got no where with advisor due to not understanding a word they said .also i want a text when im nearing my limit dont think they understood .going to change my network to a company with good talking english people polite , helpful and knowledgeable .query answered in full . when is my bbm coming back on ? i have been with you since got my first mobile years ago allways on payg untill i purchased my i phone 4 on contract had brilliant service and help from your advisers ! ! !a phone that was to complicated for me lol but had nothing but help off your polite staff 10/10 10 q1 8/10 because full refund was not given to me as was originally promised . really helpful and friendly advice i am never afraid to seek help from xxx thank you x coz the problem never got sorted and the girl i spoke could n't tell me when the problem will be rectified my blackberry internet has been playing up , i was not given a reason as to why it has been playing up , it has n't been working for 2 out of the 30 days because i received good service ! the advisor this time was very good but in the past ( 2months ago ) i 've had really bad service and am looking at other providers after being with u for 15 years ! i am discusted with the service of xxxphone i had a very rude advisor and i only joined xxxphone 2 days ago .already i 'm having regrets paula was more than helpful in all aspects of my call ...but i 'm still going to cancel my contract and move to orange ......x good services everytime always helpfull to recommend people and to improve the service do n't know did n't know what else to say i receive an invoice for a part for my iphone which was under warranty and the previous advisor knew ... the problem took me 24 hrs to resolve which was not my fault an it took 9 phone calls to customer services to get my messages sending was n't happy :( took 4 long calls in order for someone to look into my issue/problem .was not provided explanations/reason for charges for several days .support in retail store was almost inexistent . it was an unsatisfactory service and my complaint was not resolved .the telephone assistant tried to charge me for a direct debit admin fee when it has already been set up since sept 2011 , and i was not compensated for a sim card which i ordered twice since last year and still have not received .it 's an appalling service . bcoz more credits gone 4 no resson switching 2 o2 me exceeded my monthly eu data usage .not happy . problem not fixed have an ongoing issue about my internet account and also problems with my handset that are still not reolved after several months and to be honest at the end of my contract i will be canceling and taking my business else where it did not get sorted call me and i will explain all ! ! ! ! blackberry internet still not working well if you look on computer you would see why . the gentlman was very polite & was happy to help me because the man was very helpful the adviser was not able to resolve my issue of no access to 3g.presumably a mast is down and it 'normally takes a few days ' .being without 3g for 'a few days ' is not satisfactory at all . because xxx have incorrectly informed my employee that the company is in solvent and that their xxx contract will be cancelled !not happy she fully understood what i wanted and sorted it out quickly and correctly very helpfull and verry friendly staff very friendly and helpful staff working for a network second to none terrible loyalty over genuine mistake about bad information given after a few complications it was rectified very quickly , that , mainly , has changed my mind completely .i 'm very happy with your services . my bbm ran out last week and i reactivated it 2 days ago yet i still have n't been able to use it or my internet services as they have not been put on yet although i received a confirmation text saying they were 2 b quite honest i 've been asking ye 2 fix my interent services this past three days and keep getting fobed of that its all blackberrys fault and a lot of my friends have changed 2 02 because they have better deals and u only have 2 fone them once and they fix the services straight away no i can not thr call was answered promptly politely and my query was resolved very quickly overall service 10 updated data was useful was easy simple an resolved quickly the adviser was very helpful but he did n't fixed my problem . excellent and quick help ok .i am paying for service that i am not using . because xxx is helpful my problem not solved my problem was rectified in no time at all and my call was handled with good humour by a very knowledgeable adviser good helpful service and advice good outcome for me and costing less than i was paying before . could not complete my request .although nice lady her pc kept cutting out ! the customer service advisor genuinely seem interested in my query and was very helpful in solving my problem and she was polite the man i delt with called neil was a star and deserved it .thanks neil prompt and helpful service .thx i am very dissatisfied with service given to my wife at the moment as she joined xxx because of me . excellent service answered all my questions good service unfullfilled requirements the service was helpful and the staff were polite although unfortunately they were unable to resolve my problem today so far , so good .as long as you listen we will continue . the advisor never mentioned her name and she couldnt get off the phone quick enough , wasnt helpful at all well they helped me an gave me the money bk that went even knowing i did n't do any call 's or texts thanks vfone good service provider **** upgrades !as u change ur mind from 90 days 1 month tho 70 , the 50 !and do n't even let customers know ! my internet still does n't work i did n't get the result i wanted ie reduce my tariff wanted to give 10 , but am having to wait a while or my microsim to activate is quite frustrating excellent service and sorted my problems out very quickly the guy i spoke today was helpful .previous has left my daughter with learning disabilities without contact all day and i still dont if she made school bus .you can see from previous calls i have struggled to maintain the plan and always paid extra .you have done nothing to help the next 2 bills are going to leave no money for anything else .therefore looking forward to moving to tesco who support such kids well i 've bin waiting for my bbm to come on since monday morning and it still hasent and everytime i ring 191 they just tell me to ring back in 24 hours i 've paid 5 pound for my bbm and half the pack will be gone bye the time its on so i 'm thinking of moving to orange ... still waiting for multi media settings after a long time , was told they would be sent asap and i am still waiting nearly two hours later helpful , polite now you want to talk xxx is good for getting signal everywhere but the price is to expensive . dominic was extremely helpful - the first member of your staff who has been for a long time i would give you all tens !but you have n't resolved my problem ! :( q1 because i 'm experience with xxx is not very good an i would not recommend it to a friend for that reason abby dealt with me competently and was a pleasure to be around because you did n't resolve anything that was asked and even though bbm has n't been activated on my phone yet , you are still going to charge me from two days ago , causing me to not have as much internet or bbm time . disgusting service never will take service from xxx again good , quick service 10 because what i wanted done was dealt with quickly and easily because the staff in the swindon shop , brad , sam and jared , are most fantastic :-) i think they should all get a pay rise and an extra bonus :-) many thanks .yours dr. nige .:-) mlhjnp :/ although this has been an ongoing problem , and not the first attempt to put it right , the young man who dealt with me today was kind , patient and very thorough .at no time did he go too fast for me to follow and his instructions were clear and helpful . you did n't resolve my issue and did n't .bother calling back either . not very helpful at all and felt like i was not telling the truth about my phone and am thinking seriously of cancelling contract because of it jake who took my call was quick to advise and to carry out what i needed .polite and courteous . very quick and direct with what i was asking waiting for sure start box to reboot very good service and very helpful advisor hate xxx worst network i never get signal in my own house also my bill is always high . . want out of this rubbish contract ! ! ! ! ! no thir nokia n 8 and the orignal n8 have been a lot of trouble the touch screen not always work on this one it wont take a software upgrade .been into vodop shop twice in 7days would of been happy to upgrade to new nokia which has improved software for a small cash adjustment for my time lost workwise & carpark fees .no goodwill on your part .your assistant was fine doing a difficult job with one hand tied behind his back .the only reason i got this phone my brotherinlaw done the service training on it may of recs into it more only for his recmd .thanks excellent service from xxx phone explain then i need to know friendly and efficient overall xxx telephone service is good as the calls are generally answered very quick as the final person i spoke 2 was very helpful it was my 2nd call 2 get problem resolved . no 7 the customer service lady provided a pretty good level of service .1 the problem was not resolved and no work around was possible7 it is nice to speak to someone who speaks english as a first language .i will not support overseas support centres unless i have to . give me a call send me an address to write to .the list is too long .or get management team member to call me . i always get good customer satisfaction from xxx was doing a upgrade and the man was very good and very helpful the gentleman who assisted me was most helpful n very courteous .sorted my issue in minutes as i have already said this is the third call to you to resolve a very simple matter on the first two calls the advisors promised to take action but nothing was received i can only hope that todays advisor does as he has promised and that i receive what i have requested they were polite helpful and knowledgeable .they were also very quick in responding to my follow up email . personnel was excellent 4 a change but xxx i feel let me down once again ! i have made 4 calls to sort out new phone .offer made on feb 14 not on your system .you are checking your calls from me ; i could go with tesco offer .hope xxx can sort this issue . awaiting website update because the lady who took my call was kind , considerate and most helpful and listened to everything i told her .thank you . nobody within xxx has once tried to help me and i feel that i am not a valued customer .on average my bills are 90quid a month and i 'm treat like rubbish . well every time i call my phone is registered as a corporate account number !bad signal in the area and u wo n't let me downgrade payment plan was not satisfied with the response .one guy from you branch clearly told me insurence is free for the first two weeks as long as l cancell before the end of the two weeks .surprisingly one of your staff told me on my next bill l can only be paid back half of the insurence .why .i need the money in full just like what your staff told me .why do you cheat customers . generally good but specific product knowledge missing .u abou remove the battery from a nokia e7 etc . the call was answered reasonably quickly and issues were resolved .it 's irritating to key in your phone number and then be asked for it immediately again and your computer system is very slow . have n't been able to test solution yet i duno i thought that xxx is a good network and has lots of experienced staff . good advice and also outstanding support should not be so painful to transfer a number from one xxx account to another . well yesterday i thought i had ordered a 32gb ipad2 but a 16gb was delivered .lady today was fine , issue was with the guy yesterday . clear information given to myself , very helpful , i 've had trouble in the past with the service but not this time . pleased with service , dropped one point because initial options ( if this press that etc ) always confuse me ! i have been with xxxphone for 10 years and i think that customer services is very good she was polite and delt with the whole query during the time i was on the phone , i did not come off the phone hoping it would be sorted , she sorted there and then .first class service . i do not knov what wap is was not satisfied with adviser problem was not solved and credit was deducted frm my account which i did not use 2nd phone on acct still isnt bbm enabled .need to re-call when i have handset with me to go through technical checks the woman i spoke to first was brilliant , a great help however the issue was still not resolved due to it being blackberrys fault but the man i spoke to the second time was quite rude and abrupt fantastic because they will send me another phone as my one is broken .thanks they would be higher but i need bbm :( i would have gave 10 out of 10 however i had to call back on a few occasions to be told how to resolve my problem problem unresovled adviser was rude and obtuse not impressed by xxxs attitude to me as a customer .ratings for q2 + q3 would have been higher if it had been explained why i was being put on hold and operator had sounded more confident because the service was fast and the agent was polite and friendly and knew exactly what the problem was and fixed it immeadiateley . could n't explain the lack of bbm but girl was friendly and polite . i thought the lady i spoke to was very helpfull . the guy was very helpful and achieved everything i needed to . i 'm happy with the customer services overall . my promblem with my bbm is still the same good and polite service given , resulting in a better price plan for me yes i can the other month i checked online when i could upgrade and it said march 17 checked it today and its april 26 so i think that you want to make your minds up when i can great service i am over charged for internet usage as a suppose to be member of your family i would say i was not treated with the respect that i thought your company would give me .i thought customer service would be a top priority of yours as you 's are one of the top company 's in the country .but obviously you are not as i have been and still am with your company and can clearly see that the competitors of your company will soon to be in lead as your company does nothing but make the customers look like fools . very efficient advisor no becus the bbm situation has not yet be resolved . fed up with attitude of xxx to customers who have spent a lot of money over the years .your advisor did everything possibe to try to help my problem of logging into my account was not resolved . because the service is appauling i 've had no help what so ever , i 've spoke to many advisors and they keep passing me from pillar to post and have not sorted my problem out with bb and internet , i will be going back with o2 unless my problem is sorted soon ? so what are you going to do to get bbm on my phone i do n't very often call but have always spoken with someone who was happy and helpful nobody to sort my problem out .waiting for a call i was happy with the customer advisor , darren that was able to assist me but i am quite dissapointed with xxxs reception since using it on my iphone .it was meant to be one of the best .also im annoyed that ive had to call several times about the same problem that was n't dealt with at first . very happy with service i was provided query resolved quickly and the call handler did not enter into an account review / sales pitch bcause i get told i think in store , about my bill than u , iv got problems with the internet i was called back on another number i was told if i got cut off i would be called back , i did get cut off and i was n't called back so i still have my problem lisa was the most helpful and patient customer advisor ive ever spoken 2 at xxx .i rang with a problem on 2 of my phones , 1 bein my daughters , she completly understood how important it was 2 me .very very happy , 10/10 4 all your service thank you lisa advisor said he didnt really have a clue when my direct debit was due to come out take it up with the bank .if they blame xxx then maybe it is a problem his end satisfied happy with the way the call was handled and the outcome and the attitude .not so happy that i had to make the call in the first place though . i have been 2 days trying to get the problem solved at the moment it 's partly solved you dont listen and you have breached data protection on my account and i will be seeing my solicitor shortly on the matter excellent customer service recieved from the man who dealt with me staff were good , problem is with my iphone so not a xxx prob . person did what the website could n't the man on the phone sounded a bit distracted but resolved my query not satisfied with services a was advised 3 to 5 working days for my phone to be back form repair the adviser told me it will be back on monday that will be 7 working days .inconsise information your staff were exceptional !and fun .dont loose that ! good service but hasnt resolved problem cos i av now solved my problem could nt under stand him and never got the problem sorted just said ignor the call thanks husband pays a lot less and gets more than i was offered so will be leaving as soon as i get a new phone after waiting 6 weeks for new hand set -i rang yesterday and the girl was no help at all and even hung up on me 'she did not even try to ring me back .soi rang today and apparently she was lying got sorted with new handset .iwish i got the operators name today because she was very helpful .she is a credit to you . 0 u havent dealt with my complaint i received excellent customer service .the xxx representative i was dealing with was a credit to your company .very honest straight answers and kept me informed what she was doing .the outcome was excellent but if it was n't in my favour i 'm sure i would have been told in full the reasons why .i hope that if i have any other issues with xxx that all your customer service personnel are that professional and polite . but the problem has not yet been resolved . david was super helpful not now . no my problem is that i want to take my number off someone else 's account and have been paying my bills , however since he has n't , i 'm stuck with them .its ridiculous that xxx ca n't allow him to just give permission for my number to be taken off when i 've been consistent in paying . jade was really helpful and friendly on question 2 i gave a 2 because i did n't solve my problem .i do n't have any of my blackberry internet services and i got told to keep taking the battery out and it should connect faster .but this has n't worked ! my problem was n't solved .but that 's because of my contract conditions .but adviser was n't really helpful to find any other ways to solve my problem . did not ask right questions they did n't solve my problem . polite , professional but i had to do it on line advisor failed to resolve my issue .poor attitude .will be changing supplier for both personal and company mobiles in march . been with xxx for 16 years of good service .precise and honest answer to question from knowledgable and amiable adviser .thank you . good service and great help you are no help and you lie and i spend alot of money with you , however i plan to close account and open one with another company no i rang up to pay my wifes personal mobile phone bill , but did not have the amount to hand just her mobile number .your advisor was extremly helpful seeing as i am not the account holder and i was able to pay and get my wifes phone back on line . to get additional line my work circumstances have changed and i can no longer afford my tariff .i was told when i upgraded last november that i could lower my tariff in 3 months time if required and now i am being told i cannot .i am contacting the ombudsman as i believe i have been a victim of miss selling .i am utterly disgusted with xxx especially as i have been a high tariff payer for the past 8 years .if this issue cannot be resolved i shall never use xxx again and will never recommend you again . the people i spoke to were friendly and helpful and i felt that i recieved very good customer service you sorted out my probs , as usual .thanks 5 was very satisfied that the adviser could see where the problem was and resolved it .also when asked about a technical issue could also look into the matter and answer that too poor n cold transfer ,previously misinformation my issue was solved quick and straight forward and the adviser had a nice soft voice .: ) i am out of the country trying to retrieve info and not knowing security pin .made the call and was sorted very quickly and nicely x i got thru nearly straight away and he answers it straight away great service and she was really helpful the advise was superb , he offered to call me back when the system when down instead of asking me to call back .he made sure my enquiry was investigated and dealt with fully .although it took a long time to deal with my requests he informed me what was happening and apologised for the time it was taking .he was also very friendly and enthusiastic to provide the best service from xxx . excellent service coz i ca n't get my internet or bbm on an iv just topped up average service firstly i feel that the position i 'm in and the time both me and my mother have been with u u could 've done more to help as these r rather serious issues with the usage of a phone i 'm paying for and not gettin the full satisfaction from the phone , as always the advisors are very helpful and polite but i find that it 's a pain tryin to actually select the correct options to speak to some1 , with only a month left of my contract i 'm sure as a valued customer that has been with u for many years without missing a payment or being any trouble u could help me out , i 'm out of the country for a week next month and would like a reliable phone should anythin happen while i 'm abroad , i feel it 's pointless paying out for repairs so close to an upgrade time , i hope u understand where i 'm coming from and feel that in this position u would like to help and keep not only my custom but also my mothers , i await ur response , many thanks very quick service , issue was resolved .thank you query still not sorted after serveral calls , awaitin another call bk which wont happen , will be callin bk again sunday giving 48hrs as asked the resource sounded genuinely concerned about my problems . advisor was very helpful and polite and explained everything to me in a professional manner and was happy with explanations satisfied customer the adviser kept telling me to hold on a minute , and i had to wait at least 8 mins to speak to someone . gentleman who dealt with me solved probiem which 3 others had looked at but never got back to me about . my top up was done at 1.30pm it is now 6pm and still not creddited .also problem with signal in area .wouldve scored lower but i know technical difficulties are inevitable .staff member was fine he explained fully unlike the last time they didnt even bother to check the signal i never had any problem with xxx im pissed off because my bill was to much ! ! !7 efficient .though it was a basic problem .handled well by polite guy ! browser icon still not returned to my phone .which restricts direct internet access the 3rd guy i called , 1st one my phone cut off .2nd one he put me on hold and forgot about me so the 3rd one was great yes , i have been with xxx for a long time and have always rated you highly not only for your coverage but also your customer service which i do not recall ever being an issue . the advisor was polite informative & dealt with my query efficiently my call was dealt with as expected . my issue has n't been solved .i was on the phone for 40 minutes with the advisor who told me by the end of the call he was not able to deal with my issue because he did not haver sufficient knowledge .he put me through his manager and the line went down . no the guy i spoke to on the phone was the most helpful person iv spoken to from customer service .very pleased with the service . because im happy although the person i spoke to tried to be helpful there was n't much he could do as my problem was with your website and apparently it was a problem you were already aware of . overall excellent knowledge and service any questions answered in depth knew service and products thoroughly very impressed call was answered quickly , operative was polite & got me the answer quickly & efficiently .good service . because he knew what he was talkin about and he done a good job because my problem hasent been resolved some of you team members are pushing you customer to leave ..... sorry very bad exp from the first call today .hope you do something about it in the future generally very happy we pay for everything a lot of money every month 12pouds for years and when once in 15 years something happen , they find the way to tell you u are not cover .my friends are she changed too to o2 she is so happy ! very happy with service i phoned to update my details but was told i had to go to store - this is inconvenient for me !my payment details hadnt changed . it 's because of the lady who serve me .she was very nice over the phone .and the way she serve me , was perfect . your advisers are very polite ive never had eny trouble with xxxphone in the past a very good and caring company no my problem was solved quickly and efficiently , the only improvementi would suggest was the time taken to get through to someone advisor could not do me a deal for future upgrade i .e .iphone after being with xxxphone for fourteen years the first time i needed your support and help after my phone was stollen today i got very little help or satisfaction or loyalty from you guys very discapointed . . .reguards b c walden very helpful , polite , and patient .and sorted the problem for me . polite , good product knowledge , attentive , good eye contact . promt service . because adam answered all my unrelated questions .although i hope the itemized billing will be sorted out online soon . because the operator was very helpful and polite , my problem was resolved very quickly and i would reccomend xxx because i never have any problems with them that havnt been resolved satisfied . the prob was sorted quickly and hassel free . i am looking around at the moment but i am reluctant to give up xxx for the great customer service .it 's a minefield in terms and conditions between providers i just feel i could get a better deal for my internet use elsewhere . service advisor gave me wrong info regarding passport.....his name was ferris yes certainly .i rate xxx highly because i have always found them a reliable service .i 've never had many problems with the networking or signal .the packages i 've had have been good value for the money 5th time that accout was transferred i called with help with bbm ,wifi and internet problems still having them . problem resolved very well but should n't have happened in first place ,email query was not responded to in 6 days ,after paying direct debit for many years it should not have been not taken without being noticed .your system on line is always down when you want it xxx has changed their upgrade policy 3 times within 1 month without notifying their clients .i was due an upgrade in 2 weeks and now its been delayed until 22nd july .i am not at all happy about this because james , was very helpful and friendly and he resolved all of my issues activated the wrong sim card so has to ring back they never phoned me back when they said they would i up graded 1 of my phones last wk registered the sim on tuesday over the phone 24hrs later still no service contacted xxxphone was told sim no good and another 1 would b sent out and i wouldnt have 2sign 4it got a txt 2day from couriers sayin they needed a signiture and no1 at house so ive now gone aweek without a new phone thanx xxxphone thanx am away this wk end with no phone gonna move 2 orange or a better provider quick answer , clear response and very helpful i called today about getting an upgrade as my phone is not working properly .i spoke to 3 separate people and was then told someone would call me back .no one has .i 've been a customer for over 10 years and this is not good customer service .i 'm in urgent need a new phone . quick and concise call .knowledgeable advisor . your adviser was very clear pleasant and helpful poor value for money , will be looking at changing from xxx in a few months . because they are the truth good service cause i phoned up with a problem with my bank and direct debit they answered me straight away and the man i spoke to sorted it all out within minutes he was very friendly and polite :-) lm paying for a service my phone do sent have a respect ion at times it keeps going to sos and when lm on calls it keeps cutting of to fail u solved a problem very efficiently and the adviser was very helpful - but xxx had caused the problem in the first place been with a few diff companies and xxxphone are the best because l asked them to adjust my friends and family and they seem too have wiped off my whole friends and family which l am paying for thankyou well i have n't yet solved my problem because my partner has this phone in his name so i was not able to solve my problem but my problem is being sorted now my partner is phoning up and giving me authorisation to deal with my problem i was very satisfied ! had problems with my phone and the shop in eastbourne josh helped me pluss jess on colections helped and hopfully my internet will be sorted out but at the moment still not working the operator was pleasant and answered my question quickly my problem was n't resolved good attitude .problem sorted promptly .nuff said lovely friendly polite person , clear answers and he called me back when i lost signal very unhelpful you said the reception was v good and it is v poor .i was not offered anything - refund , cancellation etc . your staff are very helpful , and explain what i asked very clearly and friendly thanks for your service generally no problem with xxx although been overcharged this month but never had problems before .the girl i spoke to was excellent but bill needs to be re calculated so no satisfactory out come as yet .i trust this will be resolved .very kind and understanding girl i spoke to .i would be very satisfied with her manner if she worked for me .hope she is made aware of this feedback great helpful service they were helpful and pleasant . as i 'm more than satisfied with the quality and consistency of service that i receive from the xxx team ! ! keep up the good work guys ! ! :-) had to wait a very very long time to get assistance and then it was the information anytime i check my account using 44555 the figure is always lower than what is deducted from my bank .misleading and rip off .sooner i will terminate the contract for misleading information because my problem is still there and has not been resolved yet and i am not a happy customer i felt the customer service agent lacked empathy about my concern .i felt he cld have been more helpful in dealing with my query . i still do n't av any blackberry services after 36 hours they where very helpful and clear .and also tried there best to make sure i got what i rang for call handler was helpful , friendly and resolved issue .although automated system cut me off first time of calling . rating 5 was due to bad customer service with xxx shop on crown point denton on a number of times when asking for help i found not very helpful a tall and the repeated phone calls to sort the payment method was very bad .the two ratings of 10 .was that the agent was very helpful and made me feel he wanted to help .also answered my question .very pleased with his service . excellent customer service , the advisor took her time to explain things , was patient and friendly . no ; thats 4 questions the problem that was sorted was clear and concise yes they were fine he was very efficient , non judgemental and actually took the time and effort to sort out my query .and did not fob me off or take a rude tone with me , whereas others have , when they have obviously made the assumption that i was in the wrong or trying to pull a fast one .in fact i wish i took his name as he was a prime example of how customer care should be .it may be worth reviewing my case and looking who has previously dealt with me on this matter .i have even been in the xxx shop when i 've been cut off and awaiting a follow up call , which has not occurred but yet whilst in shop a message pop up on my account stating they called back !so rather staff doing their job , they rather insert fictitious notes .if i am totally honest , i doubt i will now renew my contract with xxx as the standard of customer care is below par .and one or 2 good staff along the way does n't stop the fact that their are those who tarnish everything with their attitude .if its because the system used is too complicated or hard to communicate through then that should be reviewed to . spent half an hour trying 2 transfer phone 2 my partner , and register her debit card , only 2 have card rejected .waste of time , and not resolved . i got ignored and hanged up i found the adviser friendly and helpful very happy with the way the phone call was handled but very unhappy with the way i have been trade by xxxphone over my phone insurance problem and as a customer of long standing i shall go elsewhere when my contract expires told 2 different things by different members of staff regarding my price plan .left feeling no better off than i was prior to the call . very helpfull guy .better than other networks . did n't get sorted i had to make 5 calls to get the matter resolved eventually it was sorted but it could have been sorted first time i feel like i 've been taken for a ride , brush off when i made a complaint and just so dissatisfy with your services and ca n't wait for mine and my wife 's and brother contract to expiry so we can switch networks . telephone advisor sorted problem out , had contract for 2 mths now and it 's the 2nd time i 've been overcharged in 2 bills .i left o2 after 5 yrs for the same reasons .was lied too when first took out the contract about free 08 numbers ! !i was told all 08 numbers by telephonist who sold contract too me .so my5 out of10 for the company is because of the lying and over charging .regards colin murdie no just happy with the customer service tool three phone calls to get my overpaid bill returned conplaint not resolved because , i have put money for my bbm and it has n't put it on so that 's why i put them rating 's ! , my girlfriend still has her 's but i need to .contact her on bbm but can not do it ! ... the 1 on question 2 was because the advisor just said what i already knew . phone still not working the advisor was very helpful the call was quickly dealt with and resolved easily and proffessionally i was given wrong information about transferring m other phone from a payg to part of my contract phone and it took 3 phone calls to sort it out . 10 xxx cut me off even though i had upgraded a week ago well i 'm .a little disheartened by xxx as someone has managed to get two iphone 4s on my business account by phoning xxx .luckily i recieved a text to say items were being sent ! i 'm not sure if my problem been sorted we 'll see in 48 hours : ) anne ,who 's the lady i spoke to was very understanding in my situation & solved all my questions the 1st time i have spoken 2 an advisor who listen 2 what i had 2 say & was pleasant , issue not resolved and been referred on ... was not informed when the issue will be resolve or when l will get feedback as i made a call for help and got the response i needed beacause i 'm not that much of a fan of xxx beacause i prefer tesco which i was originally on but i had to change to xxx .sorrythat i 'm not that satisfied . because it did n't solve anything i wanted , nothing still working and its ridiculous because nothings working on my phone even though i 've paid for it ! my bba no specific reason .just went in the middle .if i was unsatisfied i wldnt b wiv xxx 4 so many yrs . still have the same problem with bbm i was lied to with regards to the early upgrade and told there was nothing i could do . i boughy a pay as you sim 2 days ago and my internet and blackberry service never worked since and i still have the rason why because i believed that it was gd customer service that was given 2 me . because he sorted my problem out quickly . friendly , helpful and polite staff . spent a long time on the phone and the problem was unable to be resolved , although i felt the member of staff did the best she could .i feel as if the problem should have been resolved during the call . your operative made no attempt to understand my position i have rated a 7 because i understand its not the advisers fault for the problems with activating my blackberry messenger , but i am not very happy that i have payed 5 pound and 24hours later it still has not came on i was put threw four different departments before i could even get the matter sorted .and even then i had to keep explaining why the other department put me threw to this department .at the end the matter was so simple and only took 2minutes to sort out .am not 100percent the matter was completed because the advisor said it will take a few minutes and not that its sorted .so am still not sure the matter is complete agent was excellent and very helpful!as for xxx as a company i will defiantly be considering other options in the future . did n't help me at all ! my mobile still is n't working and the advisor rushed me off the call . because my bbm is not working and i have been trying to get advice for 4 days and no one has helped me or told me how to get it fixed and its took my money and i ca n't get anything working on my phone . took me ages to get thru options .then the call droppd half way , no one rung back . polite friendly no my bb messenger is n't still working unhelpful staff , unable to settle my queries - being told i was to be charged for an insurance claim , even though the fault did not lie with me .although i did speak to a member of the insurance department and they were extremely cooperative albeit unable to help me .customer service staff were unfeeling and very in personal and felt like they were just reading from a script .not satisfied at all . it was good advise my blackberry pin is n't registered with my imei number so my chat is not working .i have been on the phone to xxx for 3 days and still not sorted because my blackberry messenger has been off for 3 days and videophone have not put it back on yet if it was on the rating would of been higher my problem was not solved the query was not solved my sim still not activated within 2hours excellent service .the first 1 was meant to be a 10 too .i pressed the return button too quickly ! spoke to me really well , explained process and dealt with my enquiry efficiently .this is the reason that keeps me with xxx , the customer service .brilliant . no excellent customer service .very helpful and supportive . i phoned with an issue before 6pm , then got put on hold and then got cut off .when i phoned back the lines were closed as it was 6:02pm .i would expect a call back since i was being dealt with , but no doubt your staff were in a rush to go home .now i have to wait until tomorrow to waste more time trying to resolve my issue .if i could give u less than zero i would , yet another reason i wont be renewing my contract next year . could under stand the operator yes he was very helpful and cancelled the tv etc you were charging me for when the phone you sold me does not have tv your shop set this phone up a joke but wanted to up grade another phone i have with you but you cant match car phone warehouse even though its on xxx what a joke because he did n't really help me with my problem . i have tried to get my direct debit sorted for the last 4 months and each advisor assured me it would be fixed but it did n't happen until this month , the advisor today has assured has helped explain my bill and changed my direct debit date for next month , i will have to wait and see if its fixed for next month : ) ongoing problem for 6 months that i want sorted . xxx has never sorted out my problems and i 'm still waiting for a call back from a senior manager i was put on hold for 11 mins after your auto system would n't take my number for call back .1 st person i was talking to cut me of then went back onto hold again .then told some one the problem they could n't do it so got sent to new department explained it all again then got sent to new department and explained it all again etc apart from that your staff where very nice and polite just ashame it took 3-4 departments to sort it . query was answered but not resolved . because i have experienced a poor service from xxxphone i did not obtain the whole information first class service only moving networks due to company not happy with the outcome adviser not speaking loud and clear .a bit difficult to understand her & answers were just abrupt .concept htc 2015 because my bbm and internet is n't working and use said it would be on in 24 hour and it is n't and u have took the money for it did n't solve my problem , very dismissive , wo n't call again and will leave after almost 10 yrs long time customer and you always looked after me advisor was helpful quick and efficient .my querie was resolved in a matter of minutes ! good service best mobile network 10 that 's how i feel about your company bacause i topped up and did n't receive my text n web pack and as soon as i rang up the man was polite and put it on straight away for me my online acc .not working from beginning of my contract , voice mail not working from day 1 ,impossible to sort problems with one call transferring from team to team wasting my time : ( couse i got a txt from content control and it still has not worked because we were very helpful with the advise they gave me the advisor was very helpful and solved my query straightaway not very happy with u at the moment as i have just up graded and cannot even access with the sim not a happy person at the moment very poor customer service .agents have little knowledge .very slow to respond .billing is too complicated even for your agents to understand . good customer service straight to point no nothing much , were quick and easy to change address 1 so far i 've had difficulty setting up my blackberry sevices 2 it is being resolved but only a lower rating because it is not yet done 3 i feel the advisor was very helpful , i 'm now waiting 4 the problem 2 b resolved i was disappointed in your packages i been with you for years dont want want to change but i do not benefit from any of your packages good service because i lost all my codes and u will not send me coda and that touch 455 phone is rubbish because xxx sorted my call out very quickly and i was pleased with the service very friendly no i now have to phone yes to get a micro sim card 1- had to call a 2nd time to get my query resolved 2- resolved but after i had to call again after been told was already resolved 3- the advisor was brilliant and resolved my problem within a matter of minutes because everything was taken care of very quickly the lad that dealt with me was polite and helpful .went through everything , made sure i was happy .the systems went down while we were on the phone he did n't convey this that well i felt .i was pleased how quickly i was rung back and thought this was a good idea . because i am very happy with xxx and the agent was very helpful and clear . yes i can the reasons are because every time i tred to accept a call it cuts me off why do n't you sort your it out or be for long some body will be leaving to go another mobile network poor customer service and my issue wasnt resolved xxx poor again i was offered a deal which was on voice conversation but the manager said if he listens to the conversation and the deal was mentioned then they will offer that deal but he did n't the managers name was ben smith because it was okay but not great good network to be with but the bbm has been slow setting up like de way you phone me bak when u busy advisor dealt with my query quickly and effiently was pleasant overall alot of companies could learn from you advisor was very patient and willing to take time to go through my account and take time to provide all of the information i requested .did not try to sell me anything nor offer meaningless and annoying pleasantries like how are you today sir ?all very impressive . yes , my problem remains unsolved & i do n't have enough battery left to hold on for technical help very poor service ... products not delivered when agreed , unapologetic customer services and failure to cancel upgrade causing me inconvenience ! good service i am very disappointed with xxxs service .i have been a xxx customer for year but will not be renewing my contract with you no you have had your 3 questions the person i dealt with was very friendly and efficient .he dealt with my complaint immediately . rating where i had no stall been with xxxphone year and half in general very satisfied and call centres in this country is a big plus :-) because it took a week for just one query to resolve but the operator was very pleasant very clear , very efficient service , knew what he was talking about very good at sorting out the problem with the contract very quick and very happy with the service no problem ongoing for 2 weeks - paying for contract but not getting service - all xxx say not their problem - you will lose loyal customer when my other contract finishes at this rate friendliness of operator , willingness to listen & help me , able to clarify any issues & questions , able to help reduce my outgoings every time i phone your company .your staff are very friendly and helpful and that makes the call less stresful ..elaine moffat all staf friendly helpfull and dealt with promptly with no fuss the person who dealt with me was very helpful , polite and resolved my problem very quickly polite support guy , very quick and excellent customer service , someone who should be running the team there !i was disappointed with a previous account change that was resolved quickly , thank-you . cause you asked me to too many questions , press this number then that etc my ratings were low because .i have no bbm ( blackberry messenger ) or internet when i topped up 10 pounds over 2 days ago i would like to wish you the best in the future and hope you do a army roll in some doggy doo ( poo ) i put 5 pound credit on my fone at 530 and it has still not registered onto my fone !lady tried to help but was unable to .i have calls i need to make and am quite unhappy about this can't log on ! the adviser i spoke to was very helpful and provided an excellent level of customer service . the call handler craig was excellent - very friendly & helpful .the issue could n't be resolved immediately but should be ok in an hour or do .overall i was very happy with the help craig gave me . exchange team not any help , wrong information given , and i 'm still stuck with a faulty phone cause blackberry have upgraded the torch which means i can not have exchange and they offered nothing to help i had a problem where someone fraudently changed my address and ordered a new sim .both neil balfour in belfast and anthony who i spoke to on 23rd feb were professional , friendly and sorted everything out for me .i would like to thank them both for their help because i find your helpful every time everything was good except cudnt solve my onliv the reasons for my ratings are that i was looking for how to get on to my xxx and i had thought that it was an application for my iphone then when i found out you had to call a telephone number it was really useful information . because i love you man was sick who i called because i manage to speak to some one that manage to help me with what i wanted and im happy thank you women was helpful explained clearly options the first person i spoke to said they would call me , they did not .the second person i spoke to said it is not his job and it has nothing to do with him . sorted out my problem quickly and efficiently , most impressed xxx is the best network . well apart from the costs of insurances on handsets which i believe should be free for people who hardly claim and for loyalty i feel my desired upgrade was seventy pounds and should be free as a valued customer but the questions you asked i could n't fault as my questions were answered above and beyond i feel as though some times i know more than the operative does telling him her there job not good other than that very good could do with 3g service in dunbar as you have promised this some time ago problem solved . the call was answered promptly .the adviser answered my query very politely and got the answer i wanted to hear . no adviser was very polite , patient in explaining product and friendly sorry about the delay in replying .the person who dealt with my call was friendly , knowledgeable and coherent .the situation was explained simply and i did not feel rushed . i got straight through to a adviser , and the adviser was very polite and helpful , the lady sorted my problems out straight away .very pleased with service . because i was hoping there wudnt be no wait but its 24 hourz unforuanatly , but overall what the adviser did to help was very helpful thank you am still waiting on the message to activate my picture messaging .it will be greatly appreciated thanks . the knowledge howard had the advisor that i spoke to resolved the issue immediately it 's based on my whole experience with xxxphone including my latest call . all ok yes very helpful and friendly nothing is too much trouble than you was helpful and answered my question and also advised me on a few queries regarding my account i 'm very unhappy with my latest bill and i think i 've been misled by xxx so i intend to shop around for a new provider .the female adviser i spoke to was very nice , it 's not her fault . ? found out only got 12 months warranty on phone when im in a 24 month contract .not happy at all . advisor was very pleasant and friendly but but off my phone in error when should have activated different number .easy mistake ! the network has gone really terrible i can never get on my internet and had no satisfaction from my queries to you but your fast enough taking my money sorted problem fast questions answered and problem resolved . got through to someone quickly , they were friendly and polite and resolved my problem straight away dnt wrry friendly advisor and question answered .what more could i want .great i was disconnected twice , then at the end the adviser hung up on me . i am leaving xxx because i am going to orange as there got good offer 's for umlinited texts . staff considerate aware helpfull and curteous proper bloke that knew what we needed .he is a credit to your organisation . thats how i felt the advicer is very helpful & polite .and explain it well . excellent people skills , went out his way to provide information which did not even cross my mind at the time !by far the best advisor i have spoken to since being with xxx ! over all xxx r quite helpful but some question they said they did n't no the answer to wanted 2 know why there were xtra costs this current month ,adviser could n ,t tell me why until final bill was sent but was helpfull and polite friendly staff and good service i am still waithng for my pic message ,s to be set up ? no ! sorted very quickly , and helpfully answered the questions that 's why which one .? ive been with xxx for 12 years as a private and business user and have always received good reception in uk and abroad and prompt helpful service .thanks . she was quick polite and efficient well done the service was first class and the txt which was sent straight after to back up what was said on the phone call was really really helpful !good work ! very helpful and polite x bad customer service to an existing customer who has 4 contracts for over 6 years .now looking at new contract with different company ive got a great respond to my query during shortest period ! i have always been pleased & loyal to xxx and find staff both patient and helpful . because u have messed my phone bill up ! an now cutting me of ! ! my blackberry and internet are still not working i have always been with xxx and i feel there service is the best and hope they reward me sometime the advisor i spoke to was very polite and a great help !from when i called at the beginning he listened to my problem and solved it straight away firstly i was not 2 happy with my bills hence the first number but it was sorted out correctly great customer service skills . my birth date is set to 2011 which means i am not able to create an online account .will attempt to resolve in-store . promises made and not kept .will be leaving xxx ! ! ! ! ! ! ! not sure if anyone would ever read this but here it goes .i think she was nice but she was n't really understanding my problem and just kept repeating the same thing .overall based on the combination of her advices i have solved my problem so all ended well . i have been with xxx since 1999 and always had a excellent service from you . 1,my bill is always wrong .2,it was handled good , same as 3 i had a replacement phone that kept re booting having asked for help all learnt from the same song book but sing a different song .in the end after 4hr in setting up and calls i think i fixed the problem .also as a business customer why do you shut early .with nearly 3 million unemployed xxx could give the same service as my bank .hope this is of some help .barry yes firstly the customer representative was very good he could not understand the problem if a manager would like to phone me then i will explain but in short i have been trying to register online for bills for over a year with out success that 's why i requested my bills sent to me if they are not sent to me without charge then i will be terminating my contract with xxxphone kind regards mr james glass good customer agent cause i ve got straight answers and my problem was solved . because i was waiting for 63 minutes , really helpful , problems solved yes because i have called up over 5times in the past 3o hours and and everyone i spoke gave me different infomation and i still have not resolved my issue polite and efficient it was a little low as it was not answerd i was very pleased with the service i was given they dealt with the call quickly but tool half hour to get through to them as they was busy person who took the call was helpful and had good suggestions .although some queries could n't be handled she came up with good solutions and alternatives . quality service questions answered quickly and politely problem not resolved . no to bad .other issues . improved personal service over last 2 years - less arrogance .i am long long standing customer :u used to make more fuss over new customers i feel under valued as an ongoing xxx customer .ive been with you for 5years now , and it seems i get unfairly treat .recently renegotiating my contract i expected 2 get the best deal possible whilst baring in mind that i am a loyal customer .i feel fobbed off and that u dont deserve my money or loyalty .i will be cancelling my contract in the next few days if im not .satisfied with further offers and customer service from ureselves ! i just thought the call was a long wait .but xxxphone is a good service ive been with xxx for 13 years and always had excellant service .always recommend to all my friends .how do you improve on excellance . not bad but bad signal well i need help with some features on my phone and all i got from xxx tech person is a phone number for samsung on a premium .rate number there was nothing wrong with the service i got but hated the time i was on hold ... i have 5 phones with you & everytime i renew a contract there is a problem which i have 2 spend my time sorting out .a considerable amount of time checking up on your mistakes ...every time . , .i have no confidence at all in xxx & will move , what are you going to do about your very very poor service ? have made 3 phone calls trying to sort out my mms only to recieve a list of 58 items that i cannot send to my partner to read out ! ! how are you supposed to go through menu and read txt at same time ? 10 the rep was very friendly and helpful , answered my questions fully vofafone have a good customer service especially when i hear about other companies that friends and family deal with .xxx are very courteous and show an understanding when dealing with problems big or small polite and friendly service , solved my issue quickly and efficiently it took 20mins to speak to someone to tell me my bbm not goin to b on and i 've been waiting since yesterday he resolved the problems that i was calling about at first attempt . the advisor that i spoke to did all she could to help me , and was very polite , she was great because i have been waiting over a week to sort my problem out the advisor was very helpful and answered everything i needed to know and solved the problem that i phoned for problem wasnt resolved and was kept on hold too long because he solved my problem i rated all my question low as i was hungup on twice one being at 7.59 what a surprise am feeling really upset with what has happen 2 me over the last 2 months my bill again this month was 61 ppounds rang up tuesday said they would put amount into my bank as i should only b paying 15.50 a month but they went ahead and took the 61 when i only budget for 15.50 not happy at all upset hope soomeone will call me to sort this out thankyou mrs louise smith my query has n't been resolved yet because my bbm still is n't working the customer service assistant was rude and very abrupt and did not help me .he should not be in this role it was just a quick enquiry to ask for an account number because she was lovely and really helpful .i felt like i was in store , as they normally seem very keen to help and really listen to what you are saying .but when i am on the fone they cant get off quick enough and dont care what you say .: ) really liked her and i think her name was either nicola or nicole : ) advisor was very helpful on this occassion i have called 5 times .problem not resolved the fact the call was free and easy to choose phone options were good , the adviser was knowledgeable and very polite & seemed very good @ her job yes bbm has n't been on for 3 days and i 've payed for it ! ! ! q2/q3 the advisor was understanding helpful and professional while dealing with my phone call .q1 for someone who has been with xxx for such a long time and always paid my invoices on time .the treatment over the last 12 months i have received has been very poor .awaiting your reply . lied to by your representatives .very rude reps yesterday .full out lies and horrible service .you have lost a potential business customer as well after the experience i 've had the past two days . not resolved but was spoken 2 politely still not resolved the advisor was very helpful with all the questions i had .very polite and friendly .it 's a shame that other people who work in a similar job are n't the same . just very satisfied the reason for the 0 was because i waited for 16 minutes for a telecommunications company to answer my call if i left people waiting that long to answer calls i would be out of business !come on xxx sort it out there are enough people out there looking for jobs employ a few more ! immediate answer of call and immediate resolution to bar calls and sim .friendly and helpful customer service .thank you becouse my kids phone went missing and yous block it go away because your network is playing up and the adviser put me through to a closed line that cut me off recieved a great serivice from both the manager and toofail advisor was great , on going problem with phone and correct department not open .awaiting call back you did n't help me as my bbm is n't working i always have to ring because of one problem or another caused by a previous advisor but whenever i speak to someone they are always polite and always sort the problem out i rang up with a query about my phone and after 5 mins on the phone with someone called adam i got cut off and then i tried ringing back and it said that the call centre is now closed so i could not get the issue with my phone resolved excellent netwrk to be with the advisor was quick to handle the problem and polite helpful because my bill was 256 pounds and i usally pay about 50 pounds and tryed to get it sorted and get money bk and they dident wo n't to help its a joke i 'm seriously thinking about moving to a different phone company no help wotsoever will be phoning 2moro . good customer service but the department i need is closed so not finished yet because xxx has stolen 125pounds from my bank account ,and when i phone to complain ,nothing is done ,ive got three phones with you ,and i really regret leaving three ,they are the best company ever , by far ,and as soon as i can get out of this contract ,i will be back with them i spoke to several advisors regarding 1 query and all got wrong !the last advisor that took my call was brilliant but every1 else was **** .and i want a call back regarding compensation on my loss of earnings due to a faulty handset u sent me good service and promptly dealt with query problem resolved quickly and politely my new phone is lost in transit ... i have been on a new contract for a wk using an old phone ...i have rang u only to be told not to worry .i am very unhappy that i am paying for a new upgrade when i have n't even got a phone we spoke about 5 different items .best advisor i ever spoken to from depth of knowledge ; experience ; honesty ; politeness & professionalism & education !wish i could get him every time !please xxx get ur other customer service advisors to advise us that xxx do not allow skype to work on their network & why .better still put a statement about it on ur webpages .ur upsetting many , many clients & the time they waste trying to make it work when the phone manufacturers say it will work on their phones .and state when u might have ur own proprietary voip up & running .would be great for ur public relations !thank u ! master krystofer . contact made yesterday with fault and not resolved becausenobodygavemegoodreasons i rang 191 and was waiting 20 minutes and at 8 0 clock was told sorry we are now closed and got cut off basically my blackberry services were turnened off and you have still not turned them back on even tho you have no reason to turn them back on i will be leaven xxx when my contract finishes in november advisor was quick efficient , friendly and resolved my query effectively even though i called just before close of business because xxx is so helpful and they help as much as they can thanks i spoke to several people today at xxxphone and generally i was n't too happy with the replies .the last person i spoke to resolved my query immediately and efficiently . i am very dissatisfied my problem was not resolved and my money 's gone and i still do n't have my bbm or internet service the poor service xxx is now giving to us ! i blocked my phone and the gentleman that i spoke to was polite helpful and patient . xxx are great but the advisor who dealt with the challenge said that he could do nothing to help me as i wanted to change a sim card , told me that being such a big company he could n't resolve such a simple issue as changing a sim card as he was restricted to only blocking them after 8 o'clock because they did n't sort out my problem i have been trying for 2 days to find the number for xxx customer services and every one i rung had options to do every thing but speak to some one in person about the problem i had ! ! try yourself in t5 . prompt responses and staff tried to help ,but customer care was closed so i could not resolve my problem . because it was great service , and my problem was resolved straight away ! ! ! :d had phone putt down on me i 've recently topped up yesterday to put my bbm back on and it still has n't came on , i got a message saying i 'm opted in to the bb service but still nothing , really annoyed about this outcome .i 've rang your service on numerous occassions . after being with orange for over ten years its nice to have a professional service i think that ur a very good company but my ratings on question 3 was because i 've been on hold for 10 minutes now **** you ya smelly basterd we are a business customer who need to get certain things resolved immediately as we travel overseas and cannot fit in with working hours of xxxphone in uk .a business customer should have access to the you all hours for help .i was told to call back 9-5 .that is inconvenient when at work for some of us here and the simple request for help could have easily been accommodated . very helpfull and courteous . over all i am satisfied with xxx , but since i changed to this contract the service has not been as good as it was before . i need to get a number off my contract .and she wasnt helpful one bit satisfied and clear advise i was happy with how the lady answered my enquirey and how quickly the problem was sorted xx cause they never picked up the phone read first text the adviser was very very very helpful very helpful ca n't say i 've ever had one complaint about the service i get i have and would tell people to use u had nothing but problems when i was with orange so thank u for your grate service operater very helpful whatever i asked for was done straight away and i was very happy with he information i received and call was answered very quickly you were excellent i felt excellent service was provided because i topt up to make a call and straight away you lot took my credit and i would like it back your the best never had a problem if i do yous sort it 4 me not helped my situation atawl very promt and efficient . ability to manage an urgent situation quickly and to get to the right people .to go thru security 2-3 times tho is a bit much but thats not reflective of ur people . cuz i was bored i got exactly want i wanted and walked out very happy the operator was helpful and polite .the query my son in law had was not solved as he needs to contact customer services who were not available at that time . i rang to renew my bbm and i have received the message to say that it should be up and running , but it is still not working so i am disappointed ! because i want to give a try on your questions . service was good once i got to the right selection o i was speaking to some next wasteman because you have n't resolved my blackberry internet service settings ! ! because your help desk closes in the evening there was no one to help me get my iphone activated and and on line with xxx was the worst nightmare giving birth was easier could not top up with my regs debit card !why ? 1st question was 0 because of the way you treated me on a previous occasion ! because my query was dealt with in a very efficent way . simple lost phone , blocking number required , did n't have to wait long for operator and efficiently done my blackberry messenger is still not connected and i topped up and activated it 3 days ago . because i was a customer of your 's for a very long time and still i am and i lost my phone yestaday and you would 'nt block my number or my phone . it was the first time i had used a credit card card to top up the lady i spoke to explained what i had to do and was very pleasant ... good customer service dw nw wat u mean sorry ? i have just sent you 3 txts giving my reasons for my ratings you are stil not listening and i am fedup !:-( person i spoke to very friendly and helpful .however had a very bad experience with xxx today which will be reported to oftel and i will be changing networks i 'm very unhappy !my it guy was told that his call at 8.30 yesterday to change my blackberry account to an iphone one would not affect my service . i stopped getting emails through to my blackberry at exactly that time and have been unable to recover the service via the usual means . he is calling you back this morning and i 'd appreciate if you could undo whatever you did that caused this problem ..thank you .emma wellings excellent service pleasant lady v helpful awful opening hours !7.50 am you should be able to handle requests . very pleasent and solved my issue waiting time and attitude because matt was very helpful and friendly so a was happy with the call . i 'm happy way call was delt with overall happy with help and advice .staff always keen to help had a problem .he found it and fixed it quickly . efficient polite customer service the operator was really friendly easy to understand and explained what i need to do and what to do if the shop cannot mend the phone . because i have just bought my bb and the services are down at the moment but i would recommend you as a network i have phoned on 3 occasion and the problem has not been solved ,i am not happy sorted the problem basically .since being with xxx the service i have recieved has been nothing but fantastic .even though its abit more pricey than afew other networks , the service overall by the staff at xxx is great .they go all out to help u and always reach the needs of me when situations arise .thatnk you the team at xxx :-) satisfied still have to get bank to get money back when the problem should not have happened in the 1st place , cost me money due to bank charges and not getting a proper answer .xxx are quick enough to take the money without authority but try and get money back , takes 10days is all i got , no compensation for agro it caused , not happy at all , thinking of going to 02 or tescos the gentleman was very helpful , polite and was very friendly very helpful unable to understand operator because the lady i spoke with was extremely helpful the issue i had was sorted . answers all questions and had pleasant telephone manner anne was excellent on the phone , very friendly and efficient .wish other organizations i deal with were as good . some billing confusion ( 8 ) was explained by the customer rep ( 10s ) . could n't understand the person on the phone . because you help when i ring xxx think xxx is the best network after 4 calls i still ca n't get internet mail on my blackberry .just enterprise mail .i now intend to return the phone . q1 - over 30 mins holding last evening , told to call next day and cut off .tried to register on line which also failed .q2/3 - operator assistance fine but sounded uninterested in complaint re previous evening . problem not yet rectified . i have been with xxx for quite some time now and have always been dealt with in a very good manner . am always happy with xxxphone and have never had any problems i think the xxx phone service is very good and also very helpful ... the advisers are friendly and i like the fact that he asked me is there anything else . . telling me he is willing in helping . . soo thanks paid bill on 11/2 and payment went out on 24/2.leftoverdrawn .advisor excellent . i was frustrated by having 2 call 4 times about the same things . information not happy had to phone twice to get the situation resolved the 2nd person was helpfull but the 1st just tried to pass the blame and was not helpful at all the indian lady was very unhelpful and seemed to have an attitude .i also told the first lady i spoke to that unless my problem phone is fixed or replaced , then i have no intention of paying for it as it does not function correctly .i look forward to hearing from you with an apology and a solution to my problem . the network is very poor as a company you sold me something i never asked for and wanted and for this my monthly payments are very high ! no the lady i spoke to was very helpful and efficient . the reason i gave these ratings was because that 's what i felt was a true reflection of the service i was given he was a nice guy that got me a good deal ! quick response and my question was fully and efficiently responded to i refuse to waste any more time with xxx . basically , i get different answers each time i ring .and nobody takes ownership of the.problem , it is .down.to the customer to sort out each dept . the service was very good and told me all i needed to know a problem arose with international dialling .i rang your number immediately .i was in contact with a representative within a minute and she dealt with my query and another question efficiently courteously and completelymany thanks really good service . . girl was very informative and helpful you were unable to do what i needed done i was ringing the xxx absence line not xxx customer services so i should not have been sent this survey but for the fact it would affect a colleagues nps i would have given low scores as when feeling really ill this is the last thing i want to be thinking about .... happy with ur service ;-). . my query was about cost of charges while using phone abroad .i was not informed about cost of text messages advisor excellent .very disappointed with xxx , i wanted same phone as last one , old phone is still available from other suppliers .this phone is a technological step backwards .secondly pay as you go policy of having to wait a month before online topup feature available is poor , i am a monthly customer , i have registered my card to sim .it is traceable back to me .i cannot topup that sim from my account either .thank you . the lady was very helpful and the call back service was brilliant . very pleased with everything . cash flow a little difficult at the moment and you have always helped me with late payments .thank you dean was unhelpful and did n't help my query .he also asked me for all of my security code , not just 2 digits .bad service i 'm nearly always happy about ky treatment by xxx apart from one time and with that i always tell my friends how good the company is and why i 've been with you for so many years i rang at about 0830 in the morning so xxx was probably busy at that time but i was put right through and my problem was sorted very fast thankyou my problem was resolved with a friendly adviser problem not yet resolved because i was dealt with promptly and very pleased with outcome of my enquiry you didnt resolve my issue . she did a great job not satisfied with service you offered but didnt provide . the staff were very helpful and very nice and socialable useless . delay and lack of information on initial calls , only got excellent .service with final call . very friendly lady i liked the way the adviser sorted out my problem .the guy should be rewarded . my second call , should have been sorted out the first time . just decided to take up a bis contract with your coy .i have been unable to use the service for like a week now despite the fact that the bis charges have been deducted good custormer servise 1 volume on phone was low bad coms2 second line sup complicated and poor knowledge of subject mater.3secureity is repeditive , with each contact not neccesary and frustrating.4if you reguire further lnfo call me not happy with xxx customer service , i have been waiting for a call back since last week , no one called me back .also i am not happy with my handset , its been faulty since two weeks after receiving it , the phone completely died , i have now lost all my contacts , photos etc , i am extremely upset i have lost all my business contacts.the xxx shop , has repaired it , its still not working properly , i think in this case the handset should be replaced ! responce because i always get an excellent service frm xxx . q1 because you cut me off after being on hold for five minutes and i had to redial .q2 and 3 the csa understood my question fully and gave me the answer i was looking for .give him my thanks .craig . the advisor gave me advice talkd me thru and had time for me because the matter is not solved , xxxphone have taken a payment from our bank account for the mobile but are saying its not on the system and are threatening to cut the phone off it was a good service the last person who helped me was very efficient and did the job i needed to pay a bill & the man was very helpful i found the agent very helpful and solved my query loyal customer for over 20 years .treated abysmally i was happy with the answers i had and averagly happy with the outcome but still need answers which will be sorted out again the advisor was ok but the advice did not solve the problem of not sending or receiving images read them .i have ! i only been with you for 2days , and everything i paid for which is the blackberry serive and have still not got it and i wanted to spend my other five pound on texts , but because i keep ringing you because of your problems and you have wasted my credit mostafa was very helpful , and the first person in 5 months who bothered to analyze the issue and log it properly .hopefully i should have a resolution the team was friendly and approachable for any questions .so , hopefully my next visit will be the same . excellent advisor , very helpful , 0 you did n't sort my problem out and then when transferred to customer services i got cut off , it takes ages to get through and then you just go from one department to the next and nobody can sort it out , i 'm leaving in march 2013 very helpful and not waiting too long in line que friendly caller . the operator did the best she could with the systems that she is given to work with , but the online billing system is not fit for purpose because it does not show plan discounts or credits that have been agreed .it is inaccurate and therefore a waste of time as i still have to ring up xxx to find out what my correct bill is .these surveys are useless unless they lead to something being changed for the better .thank you . ok she was pleasant friendly answered my questions called me back as arranged fone me i 'll tell u why ! ! ! ! ! ! ! ! rang as i cant see my bills on line .told it was resolved but i still ca n't see my bills since feb 11 . you have stopped sending paper bills out in the post .i had to set up an online account in order to find out how much i owe you .it took me an hour of my life to do this and although it tells me what i owe , it will not let me see or print the invoice due to an internal server error .it is a shambles .i ,ve been a xxx customer for 20 years and am not happy . 5 not satisfed iam ringing again about the same issue , being charged for things iam not doing .and iam being charged for using your 08 number for a mistake you made .iam disapointed that this keeps reacuring ! !and iam having 2 find the time and money to resolve your mistakes ! ! good friendly service advisor ill informed very rude get me on hold and never came back again i called because i was not able to get emails on my new phone even though i was using the same settings as per my old phone .it is with btconnect no one was able to offer any help i wax asked if i had done the settings correctly which i had but i was using my mobile so they did n't offer to call on a land line and check with me whilst we did it and really they did n't help at all .the person who took the call was nice but technology was not get forte good info and sorted my problem happy with service friendly helpfull engish staff , immediate answers , prompt happy the way i was dealt with my problem was n't solved and i feel like i 'm not a valued customer i feel as if you only wo n't my money and all i wonted was help ! ! ! poor service i do n't even get the poor service from t-mobile because i always receive great service from xxx & have recommended yourselves to lots of people !thanks . really happy with how my issue was dealt with my internet or bb service is not working gods but not yet resolved spent ages on phone and issue not shorted the reasons for my ratings are simply because my enquiry was handled by a lady who was polite , cheerful , and informative , who came across that she really injoyed helping me . i got an upgrade and more cheaper price plan.wanted to end my contract . advisor was not as useful as the lady who first helped me in regards to international calling my query was sorted out immediately . . friendly , quick at answering my queries and had very good banter ... felt vry realxed on the fone call extremely unhappy with xxx not telling me that i am on a very unsuitable package .very happy with matt , you do n't deserve him . everything was dealt with efficiently too long to put into an sms , call me and i 'll tell you . i was a satasfied customer am more than happy with yr service and am pleased to b a customur x yes i find the service you provide me is very poor for the money i pay .so there for i will be cancelling my contract with xxx at the end of the contract in july of this year just the way it came to me . i only receive around an hours worth of signal a day in my current location of bath .the advisor couldnt give me a definitive reason why and did not apologise on behalf of xxx for the disruption .i felt the advisor was trying to keep me on the phone for as long as possible to increase my calling charges . both agents were really helpful , polite and understanding .neither were in a hurry to get you off the phone . yes of course . dave ext# 1015001 is superb .xxx is bad .you deleted my passport in october without being asked .now i 'm awaiting my recalculated bill .that will decide whether i stay as a customer . helpful , friendly member of staff , answered all questions and gave very clear consise information . very poor and rude service given a complete technical failure of my blackberry .no one seemed to care .i missed important messages and struggled to get to a business meeting .i ended up spending a good 2-3 hours sorting out the problem myself in the small hours of the morning before heading off on a long distance car journey between the uk and belgium .i could not do such a trip without a working phone .moreover , i 'm relocating so my bb device is absolutely crucial .people at a xxx store refused to help me point blank , and one man on the phone ( mustafah ) was so rude he even asked if i was sure i had purchased the device from xxx . because i have an outstanding issue i still have no internet and bbm the adviser was helpful dealt with my issue promptly and when i enquired about xxx website difficulties , informed me of current issues . excellent customer service because harris .was so helpful the first thing is : l do n't think your payment system demonstrates/tracks my previous part payments well .secondly : the time spent with making my additional payment was too long .thirdly and most importantly : matt from collections did sound help or interested in what i had to say , and i could n't understand him with his tone .i think you need to express some kind of flexibility and understanding with customers . always been happy with xxx service . your agent did a splendid job of answering my questions , etc .but it will still lead to me moving my contract to a third party ( carphone warehouse or phones4u ) since xxx have opted not to stock the phone i want .hence high ratings for todays call , but still unable to wholeheartedly recommend xxx . treating loyal customers like scum sending out old scratched handsets and wasting my time chasing xxx very poor indeed the guy i spoke to called andy was extremely funny and he was irish and i love the irish xd and answered all my questions and was very happy with my service today the person i spoke to was very friendly she gave me the information i needed ....she gave awareness on stuff i need to look out for when downloading stuff .....she was indeed helpfull ..... ! ! !:-) i was pleased with the service i 'm still waiting for the issue to be resolved and it 's taken several conversations to get this far .so although the adviser has said they will sort the issue out , its still to be proven .also whilst the advisor passed on a message to her supervisor , she had trouble making herself clear .perfect intention but flustered and not concise . service can be slow sometimes . the woman on the phone this time was very helpful sorted the problem out straight away and had a lovely polite attitude and tone .deserves a bonus 3 days sat doing nothing waisted 3 days of my life , 3 days of my work ! ! ! n u credit my account with 2 lots of 36 because u say i 'm 2 days down! ! ! 3 days ! ! n 72 is a joke ! ! u can't buy back time... n u so don't know how to treat your customers. . it 's a joke ! ! ! i 'm not happy ! ! n the cheek to ask me this survey for ur employees egos. . its not to benefit the customer im not happy ! ! ! b.bain got result i wanted and handled in a friendly but professional manner . because you asked me to! the adviser i had was excellent ,she was the best person i have ever spoke to from xxx ,she delt with my situation very professional and i 'm very pleased with the service ,thankyou as problem with phone and not much has been said or done to help me ! have been a loyal xxx customer for a very long time .service ( customer ) is very good and the adviser that took my call was very helpfull i am normally very satisfied with the help from xxx .but today they was n't very helpfull .could be a better service at times . cos i find your customer service ok ,the only problm is staying on the line for ages before response , i think you need to hire more staffs for customer services . very good service and all questions answered polite courteous service and english origin i was satisfied with the service the male member of staff i think his name was lee , amazing amazing ! ! !if it was n't for him i would of left this was a follow up to 3 e-mail attempts to cancel a mobile broadband contract which went unanswered .i am still being charged for the contract and after today 's call the issue is still unresolved and i am awaiting further contact .not a happy customer very satisfied because i have been told loads of difrent days that i can upgrade now cant do it til june wel when its up i wont be coming back to vodofone very helpful advisor lady who served knew exactley wat she was talkin about good service . you ca n't tell if i extended my contract last week ( which i did on the phone last friday after you phoned me to make the sale ) or if i 'm getting a new phone delivered ( which i was suppose to get within 3 to 5 working days as of last friday ) ... why do n't you know this information and why ca n't you tell me where my new phone is ?this should be simple ! the lady who took the phone call was very helpful easy to understand and had a pleasent manor about her . just found he was very helpful and seemed 2 know exactly wot 2 do 0 friendly and efficient service from fiona . staff was nice , however she was suppose to send me a email with the breakdown of my bill .after half one i call back and someone else answer the phone and said was n't possible to send .so if i have n't call back i would be the whole day waiting for the bill . because they had lovely manners and helped me get on the right contract for me as i was spendin to much money on payasyougo thanks the first person i spoke to was very rude and unhelpful .the other people were completly the opposite x the man i spoke 2 was very helpful + efficient .did what i wanted . the man who helped was very helpful .the first question i meant to write 9 not 2. excellent customer service , very polite and helpful .resolved issue to satisfaction .quick delivery of new replacement phone with an hour time slot for delivery which is excellent ... no need to wait in all day ! ! excellent service and efficient staff dealing with my problem and also very friendly thank you pleasant operator who dealt with payment enquiry efficiently & easily .excellent representative , sarah . i use mobile indoors i keep loosing signal you have masks down i was told .youdo n't know when they will be fixed tried to email yesterday your sit e was down my wife on o2great signal ?i 'm using iphone 4 your operator told me phone is ok ? no successful outcome .still ca n't sent picture message from sony ericsson xperia .phoned 3 or 4 times now and spent about 2hrs on the phone .and still no joy ! ! ! ! phoned up .problem solved .simple .thank you . the adviser listened and understood .where she could not help she explained well why .where she coud help she did .she also advised well . good team well done cause the person was nice and efficient nice well spoken young man also very helpful and understanding .heknew the product well and price plan explaned everything so clearly .give him a pay rise he deserves it .thank you . no if you ring me i will explain , service poor - advisors ( excluding today ) unhelpful promised much delivered little is how i feel . ask ur adviser because your advice was scripted not understanding ! everything that the call was made for was resolved because my problem was n't solved and as a result i 'm leaving xxx she was really helpful nd cheerful its a terrible company the problem still not sorted but i know the advisor did all he could just waiting on the blackberry team to sort out the connection > :o the first two answers are due to earlier attempts to put right a previous problem .hopefully it is now solved . greener reward has to be redemed at xxx store and mine is 100 miles away and i wo n't be traveling that for a top up long hold period .blind transfer .repeated security checks due to blind transfers .i used to work for orange and this would be unaceptable there because that 's the way i feel about it very strong about it i found the staff very rude and not helpful am now writing a letter of complaint the gentleman was helpful and even though my phone settings are not listed he found a way of solving the problem logically rather than not bothering he made sure that my problem was dealt with well and to a high standard thank you my call was handled by very professional friendly staff the matter was sorted out without problem good service quick service and solved problem ! friendly , professional , able to sort out the problem with speed i have had trouble activating my micro sim for my iphone and i did not like the response i got when telling the adviser my frustrations and found her comment unnecessary about re crediting my xxx bill when i was not asking for this ! good customer manner , although called bk 2wice 2 ask 4 a number change and that was n't possible .excellent . i like xxxfome because i like all the avisers and i agree with what they say thank you from john galvin@ problems not resolved lady i spk 2 was very polite .explained really well y my bill was so high .and she gave me good advice about my iphone on how to change lock settings . my enquiry was dealt with quickly and efficiently and the advisor was very helpful and professional no comment ! ! ! problem sorted pleasant adviser but had to wait in a queue for 15 minutes because that 's how i feel ! i managed to get help even though my query was n't sorted , the advisor was kind enough to let me know the reasons and he was polite the person i spoke to sorted out the problem then and there it was very good quick respond .lady was very professional and polite .clearly understand my request and act fast . good service from stuart this morning call and find out well obviously efficiency at doing job curtesy and assistance of customer service operative can't say a bad word about xxx can i ! ? the advisor dealt very professionally with a mistake by xxx with collecting a direct debit from me . i have had xxxphone in both gb and spain in spain the ratings would be 0 i was ripped off in uk your shops show a lack of interest in giving full information to customers buying new products very satisfied dealt with my query as i wanted . good guy on the phone-nice tospeak to somebody-the others do not even answer . i bought a blackberry and am unable to use it as xxxs bb services are not working .i have encountered nothing but problems with xxx in the past and now remember why i swiched to another network .i shall not be staying with xxx as i have a blackberry i 'm unable to use when got thu got cut off and paid 50p 4 it . inaccurate feedback and on hold too long adviser v helpful .but my new contract had not been discounted as agreed in spite of ringing earlier to sort nothing have been done since iv phoned very dissapointed in xxx left on hold for a long time and said will ring me back bet that do n't happen i rated this high as a was greeted by a very polite and helpful advisor and i have not had any problems with the network so far extremely helpful member of staff , she dell with my query very well and offered alternative coz iv still not got it sorted coz . the advisor was exceptional i have called vodofone every day for over a week trying to resolove a problem , being put on hold , promises to return calls etc i had even taken my grievance to a solicitor for advice .but today ` angela ` solved it in 5 min because i was promised a text to confirm details and a phone number to pay bill and they did not send it good network when ,i had my account unbarred , nobody mentioned , that handset had to be also reset , and couldnt use fone for whole weekend until i spoke to an engineer and took another 24hours excellent ridiculous call waiting times .unable to answer or help with queries transfer to different septa who in turn say it 's the wrong dept ca n't transfer back start whole process again with call waiting then to not be helped and then transferred again to be cut off !happening to often disgusted with xxx ! the problem that i had with my phone has now been resolved and quickly .i had gone to a xxx store last week but had no help to try and help me . victoria was very pleasant and got me the answers i needed even when she needed to refer to someone else i have no problem with the service as long as my new hand set turns up and works no one was willing to help me and my phone is still not working and no one can give me an answer when it will b .feel that pay monthly customer get better service than pay as you go your advisor called me 'mate ' on at least two occasions .he did n't listen to what i was saying , i kept having to repeat myself .not happy with this poor level of customer service .i would like to express my extreme dissatisfaction . very happy was phoning up regarding insurance , the advisor got info i was looking however it was overly expensive and can get it cheaper elsewhere really nice ive been with voafone since i 1st got a mobile .i have always found service n standards very high .i always recommend xxx to friends n family .although the signal in my area is poor , over all very reliable company x first of all the contract was changed into my name by your store in breahead over one year ago only for me to find out it infact has n't been change from mr gary allison and then your advisor dropped the call as she had clearly no idea what she was talking about or doing once my contract finishes i will be taking my business else where well i have never really had a problem with xxx the person i spoke 2 on the phone was very helpful al thou my bb is still not on but he said that 's not your falt so i understand . the person who answered the call was good and professional .rated 8.i am leaving xxxphone 2 go 2 orange .need 2 email cancel notice .why not call ?ur a phone co .hence rating . xxx are always courteous , always helpful and always flexible .i think that they way they treat their customers is exceptional .i would and do recommend xxx to everyone . i have rang customer service 4 times , they have all told me different things , and they have not solved my problem good overall service good service the advisor was rude and condescending .she talked over me , did n't bother even asking my name .she made me extremely angry and she needs to be removed from your business . was a bit of a pain to have to phone up to do two things i should have been able to online , but the two people i spoke to were great , really friendly & helpful .would be reluctant to recommend xxx because of tax dodging ! it was difficult configuring exchange servers to the handset i was overall very satisfied with the service i received although i reccomend xxx as an 8 as i sometimes experience difficulties with the network . always helpful was pleased with help but a little vage generally good service but i had to speak to three agents before i got the help i needed .they were all polite and knowledgable . my questions were answered and my problems solved quickly and efficiently without the adviser trying to sell me anything . my query was dealt with very promptly just really good service x nicky from the specialist departed was very helpful and resolved a query that has .been ongoing for 10 days . i was happy i called thursday to cancel the service ... they told that it could not be done by telephone and i just have to go to your webpage and in contact us link send a message ...i did it ...but nothing happens ...i did not receive any replay ....i called friday again and this time it was possible do it by telephone ... 10 its was quick and got my questions answered x no signal on mobile at home address for 36 hours very annoying no notification via other communication and no time scale when it would be returning excellent and always eager to help and guide or advice properly .very proud and honoured to have xxx service .thank you very much for all your support , guidance , advice and never failing assistance to me at all times .meenaz .ahmed the girl i spoke to was very helpful and pleasant . cuz i like xxx n the person who dealt wiv me ws really nice in 2009 insurance cancelled without my knowladge .causeingstress and an upgrade i didnt need at this time . either of the xxx staff know what they are doing or talking about and xxx are to much hassle he was very nice and friendly fast friendly helpful staff , problem not yet resolved but confident it will be dealt with good great service .very helpful basicly your workers are a bunch of **** and do n't know what there **** talking about i topped up yesterday to get bbm and it still aint s polite , resolved my issue , efficient , asked if he could help me with any other issues . the advisor answered all my questions promptly . we had a good experience best customer service still waitin 2 be resolved 1st time i phoned .i got cut of .this has happend a few times before .so 25p for me to call each time .sorry to say , person i spoke to seemed abit deaf .had to keep reapeating myself as she did n't always respond .im not happy i spend alot on my xxx , mobile+dongle as u can see . very helpful !dealt with my query quickly and easily great service .very efficient i want my blackberry services restored ,period ! the customer service was good because i didnt have 2 repeat mself to a non english spoken half whit , the disapointing things about xxx is that us long term customers dnt get the benefits n cheap offers that new customers are offered . the lady was v.patient v. helpful and solved my problem thank you !! different people gave us different answers so we have to call several times . i called , because i am going abroad , the adviser was very helpful and explained what is the best deal to have when you are travelling .the advisor answered all my questions . i find that xxx is a very good network ,i have recommended to famliy and friends .iget great deals with xxx and have been with them for over 10years.thanks i 'm bein charged 2 much each month **** service because its **** serive i was waiting on the phone for 13 mins and i am fed up of waiting i was transferred without being told that was going to happen however both people nice still didnt get blackberry working so wasted 5 pound credit as noq got a different phone 24 minutes for someone to answer is not satisfactory . amazing service and friendlu overall pleasant but i as yet i have not received email as promised . problem was solved - but it should never have arisen in the first place . because the problem still is not solved i would n't recommend you to friends or family due to the amount of problems iv had with billing .other than that i think xxx is a good company and the people you have working for the company on the phones are brilliant and quick to sort out any problem thanks my blackberry internet is not working even though i paid for it yesterday as called to get bbm installed but said xxx was having probs n to call back in a week ! ! because he helped me as much and i needed and he was polite and kind and can you tell me when my bbm will be working ! ! ! very helpful and sorted my account out with no fuss . because i need one thing and i just needed one phonecall to sort it out the adviser did what i asked quickly and explained everything properly , and was very pleasant and helpful .regarding recommending xxx , i believe it 's the best value for money and signal strength & it 's features such as family & passport it does not seemed to have fixed the problem .but the advisor was very polite and helpful what could i do unlock the simlock i did n't receive full explanations for my query !not happy ! look at the record and see yourself how often i have had to call .my bills are huge , my phone is useless and i am changing network as soon as i can .i feel you do n't want my business . the person who i dealt with was polite and well mannered and dealt with my enquiry very efficiently and quickly .i wish everyones services were like this .thanks . because problem has not been resolved and when i spoke to an adviser she kept blaming it on other things . . someone was meant to ring me back by 12 but still no phone call he was helpfull , but did n't manage to set my internet up as planned she is really cool customer advisor was very helpful unlike every other advisor i have spoke to , perhaps think about getting people who can speak proper english throughout your call centres . efficient , businesslike and seemed very competent .nice chap and good english spoken .no foreign accent thankgoodness .good service from xxxphone the advisors that i had were realy good , but the system xxxphone has out in place is bad .problems should n't take so long to fix .i am not able to use services that iam paying for .and xxxphone needs to start speeding up . very happy as its friday my problem has n't been resolved very well handled call , helped a lot , just what u expect from a support service , but rarely get , so am very pleased 8 i 'm happy the service today was brilliant . problem resolved promptly very help full in every way especially talkin in person .meansa lot 2us older people .thanks . xxx are quick to take money that doesnt belong to them very quick response and he new the phone well the lady was very helpful and nice ! very misleading information on a upgrade wont be renewing my contract friendly and efficient service because nothing was resolved i want my bb services i pay for my bb services but yet they cannot tell me when they will start to work again the lady who handled the call was very polite but did n't really listen to what i had to say so overall very dissatisfied ! if ever i have a problem or do n't understand my bill then it always gets explained to me so i 'm fully satisfied n understand very friendly and helpful adviser call not answered i have never had any problems with xxx everything i enquiry about is dealt with straight away i have been a customer with xxx from when they were up an runing never had a problem there got my price plan completely wrong .doubled my billing even though was told would be cheaper .not happy .howard see previous text .appears no one really was prepared , except for two people , to be interested in resolving my problem which was that i have been given a faulty phone 3 times and tried to exchange the model i was very satisfied at how quick it was sorted . good customer service it was good , but my bbm 's still not working which is a pain my problem is still not resolved not good custemer service .got told im not with xxx ! ! !when i am !as im texting you now ! good customer service , problem resolved quickly , even refunded me for the call , many thanks :d u r very good . the representative was very pleasant patient and efficient .top service ! same problem for a week still unresolved .advisor did her best to find out the reason - ongoing system issues i believe - but no time for it to be resolved .on previous calls i 've been advised to try again tomorrow , no mention of a system issue . question 2 says my query was resolved so i rated it a 0 because it was n't resolved issue resolved by advisor but the issue should not have arisen in the first place so advisor got top marks but xxxphone website could do better good direct no nonsense service and problem solvbed intelligent listening because i have bin wait for my bbm come on and one person says one thing and anoter person says sumit else the adviser was very personable , listened to my needs and tried hard to find the product to suit my needs .when it was not possible to offer me the advertised product , i was offered the next best thing and given a credit on my account as a goodwill gesture . new phone arrived no sim been waiting 3 days .now i have had to travel to a shop to collect one . xxx phone is a very good network advisers are always pleasent when we speak to them over all that is why i gave a 10 all the way as my friends and family are all on xxx i had my problem resolved .so result awful service no help whatsoever ever staff need more training as was given 3 different answers by 3 different people you said 3 questions ? the advisor spoke a bit fast for me but after i asked him to please repeat what he said , he was kind and relaxed and overall he was quick , efficient and helpful .i liked him . i spoke to anne , i found her to be very helpful , understanding & informative .great customer service .great experience in that respect .thank you . beacuse i want my internet on very helpful and problem resolved basically iv paid for a service and still have n't received it .i 'm still waiting and have been told to wait another 6 hours for a service which you should provide within matter of minutes .iv had blackberry internet service on another phone but it never took this long and this is the longest iv ever had to wait for any service . long story but not great when i am a new customer ! very kind and helpful also a really good network and an excellent customer service .thankyou so much x x x not happy with the blackberry service being down again but they lady explained and was very helpful i have been a customer for many years and had financial difficulties yr team have have been excellent with helping me with my account without prejudice thankyou because they dealt with my issue straight away !and did n't keep me on the phone for to long no internet or bbm for 2 days has n't started working yet my freebee did not get added on the 22nd so i contacted xxx the man explained it would be added at midnight on the 23rd and said there were tons of txts to be added and internet usage .it didnt get added so i called today and the man told me it wont be getting added at all as i havent topped up when i have topped up 2 amounts of 5pound . the problem was not resolved , i was advised to wait over the weekend and call back q1 i score you guys an 8 as i find most times i have been in contact with a member from xxx they have been very pleasant to talk to .the in store help could use a little bit of work as i find the customer service lacking and uncommitted . excellent service and polite operator the service was as expected , and my query sorted out . only problem was the long wait for an answer . you sent me the wrong phone and i had to wait two days for it i am very satisfied did n't find out why my credit was going because iv been lied to iv been a customer for years i recommend friend and family iv never had so much trouble than i have this week not happyy at all > :o well the adviser was fast , polite and i had 3 contracts with xxx so i know i would recommend them to others . had spoken to someone different three times this week ,and my problem wasnt solved ,then got a lovely person called kayleigh today and she helped loads and has hopefully sorted it i have asked for same thing 3 times , poor customer service , poor way of treating customers .may leave u as a company customer reps are knowledgeable .... , but you still feel like you are speaking to a robot most of the time , waiting times are ridiculous when calling from 191 & the back ground noise of other reps can surely be sorted out .... experiance in the past of a problem you say will be solved and it does n't service was fine but internet access still not working fault with blackberry politeness , attentiveness & willingness to provide the logic for greater understanding ten prefer not . great freindly service i was happy with the level of customer service i received there fore that 's the reason i gave high scores .thanks been with a few different mobile providers and find xxx the easiest to deal with . query handled and resolved quick and without any problems i was told incorrectly about an upgrade . you are a poor excuse for a company and i will not be renewing my contract .that 's why . yes ' its best to use ur serive problem not yet solved ... xxx have always been great that 's y i 've been with u for over 10years ! xxx are unhelpful money grabbers ! the agent was polite , efficient , and dealt with my query with no problems . not introsdid ? g won't let me have unlimited data which you soon will be doing i did n't get the mobile blackberry working now .wich i need it problem solved .good customer service .friendly contradiction between what this advisor said & what i was told yesterday .also disappointed that 72hr mend time starts now , not 2 days ago when fault started ! 0 for recommending xxx as i have had unbelievable trouble with the company and someproblemsnever get sorted out , 4 for satirisation because the problems never get sorted out and 9 for customer care as they are always polite and try to sort things out 9 q1reason for 8 is because the signal in this area is often 'hit or miss ` .q2 & q3the young lady that dealt with my query was very pleasant , helpful & helped me rectify the problem quickly . i have always rated xxx very high because i have been with them for years and never had a problem with you .excellentservice and coverage . you asked me my opoin and i gave it ,xxx phone is cool , the advisor was excellent - friendly , polite and professional and as well as answering my query efficiently went above and beyond to make other suggestions and enhancements to the service i receive from xxx . helpful-some confusion previous day when syrtem told me my debit card was assigned to too many phones and apparently gave me the freedom freebee but did not allow me to assign my debit card .when i phoned scott corrected all this . called 3 times .1st time got cut off b4 reaching advisor .2nd time got quite an useless advisor on ext 2 who put me on hold for 5 mins .not even sure he was still there so i hung up .last one was good .rating would b higher if i did n't have to make 3 attempts to achieve my aim . the advisor was very professional because the service and web loading is poor very polite and helpful and importantly i did easily and quickly talked to a person instead of a machine no excellent customer service got straightr through did n't have to wait for someone .helped me in a very short time aswell i wanted to add a product to my account and bill and only way i could do this , and increase my monthly spend with you with no new handset , was to extend my current contract . changes were made on my account without my knowledge and you cannot tell me who it was that instructed the changes because xxx have taking money out my account for a bill i have already paid ! i am happy with the service received time waitin online he just wanted to get off the phone he was no help i just wanted to change my tariff to an international like my wife has done and he said can not be done always great service and have been so happy with xxx and would never change network definitely recommend excellent service after clearing id check was passed to technical person and asked the same id question plus more questions .before i can ask a technical question advisor was knowledgeable and helpful and gave me best advice . never had a problem be for today an use sorted it right away ! : ) very polite and helpfull i was greeted as i came into the shop , served immediately and the issue with my billing was rectified efficiently . efficient and quick because my bbm still is n't working or my internet my query was not fully explained and the problem was not resolved , i had to contact blackberry and then they told me to contact xxx again , so i was sent from pillar to post , i was notified by blackberry that i should not have had to call them and that xxx should have sorted it .however the advisor was very polite . unfortunatly xxx reception is very poor in my place of work , for unknown reason the reception answering your questions the reception is excellant . prompt service .friendly manner , & clear communication .understood my requirment & dealt with it . this is question 4.....voicemail unblocked quickly the person spoke to was very polite and sorted my problem out in no time you said 3 questions the lady showed great customer service and really cared about my problem you ve mos-sold a dungle which i ve no use for advisor was unhelpful , did not listen to concerns regarding my particular questions , kept repeating same information : the upgrade date changed without valid reason a week ago .i have been waiting months to upgrade , as two phones in a row have not been working properly , and today should have been my upgrade date .i have been with xxxphone for over 10 years , and do not consider this good enough service .the manager i spoke with subsequently was also unhelpful and rude as well . helpful and polite because the service i received from the phonecall i made to xxx was of very good service & all enquiries i made i got good answers too i gave a five for the first question because i have top up 15pounds and my bbm is n't working .i gave a 9 to the second question because they informed me what is going on .the last question i gave a 10 because he spoke clearly because it was good service polite , friendly , answered questions without thought of how long it took to answer .very happy with service after receiving such poor service the last 5 times i have contacted xxx regarding upgrades due to not been understanded properly a have phoned up because my signal is at edge and wo n't go to 3g to allow my bbm to work and they say they ca n't help .me a very good service thanks because the person answer all my questions clearly and confidently .makes a nice change i got a blackberry yestrday and i am unable to activate my email bbm and app store !when i contacted xxx i got different explanations from different advisers and my problem is still not resolved . no due response good service it was simple and helpfull and quick . he did n't seem to know what he was talking about after finally negotiating the options and getting to speak to a real person !shechecked my contractresolved the discrepancy and was pleasant throughoutapologizing whilst we waited on the system to process the amendment the advisor taking my called today is lovely and very helpful ! quick easy and in informative the person who dealt with my enquiry today was brilliantly efficient and helpful .however , i have had previous issues where xxx could have done better , hence my lower first score excellent help nothing was any bother because you asked me a question excellent service and quick too did n't help me at all generally , above an average standard of assistance , however sometimes misleading information as told different things from previous calls made with customer service team .thanks . . xxx has good services and make their customers happy ... helpful and polite q1; i would do because the network has good signal .q2:6 because it has n't been resolved yet .q3 : 9 because she was very helpful.thankyou . i must admit some of your advisers are very helpful and some are very ignorant i have set my ratings on the very last call i made the young man was very helpful and was very polite because i topped up my blackberry two days ago and bbm still has n't been activated i 'm not happy ! i am very happy with the service i received very polite and helpful advisor a simple call to correct your typo mistake on a dd advice took over 13 minutes , 3 transfers and ended up involving 3 members of staff here ! query answered positively , professionally & courteously . i had been told i would get an upgrade today but it had been moved back to july therefore i spoke to an advisor and wanted an explanation as to why this was the case .this was explained to me but i did not find the reason satisfactory .i therefore said that i want my upgrade today but the advisor hung the phone up on me because i think yous are a very good and helpful sevies outstanding customer service the lady was very helpfull and nice but i found it a bit puzzling that i could n't cancel one of the numbers of my contract verbally ?and had to cancel it via email very good service i am 99 % sure my problem is sorted good service . i have been with xxxphone now for many years and i am very happy with the customer service i receive were very helpful happy with network nt impressed with the balckberry service 8 didnt have to wait too long to speak to someone which is good 5 great and friendly service .thanks . very happy the lady was helpful , friendly , made conversation whilst dealing with my query .and dealt with it quickly but efficiantly the advisor was clear knowledgable understanding patient and very willing to help , coming from a customer service background i would say your advisor is an asset to your company . whilst being with xxx , i have found your service inconsistent , inconvenient , extremely problematic and irritating .i have been ridiculously overcharged and your charges are completely preposterous .it has been nothing but a nuisance in my life and i regret joining you and wish i had stayed with o2 . very good the reasons are , i started xxx when my team had them as a sponsor , manchester united .there is never a massive wait to speak to someone they are always polite , understanding and very helpful .i also have a second phone with o2 and have allsorts of problems with there staff . for help it was so easy to explain with you ok thanj for the informenti|n my existing handset is n't working and i wanted to change it earlier than my contract renewal .considering how long i 've been with xxx and that i wanted to stay with you i think this is not an unreasonable request .not particularly happy with the service at all . the man was very helpful and i have called up twice with the same question and only this man sorted out what i needed and was quick and friendly too !definitely restored my faith in xxx , thank u excellent telephone manners .very fast at processing request .got a great new deal .all in 5 minutes happy with customer service generally , but always get different answer from different agents for the same question .it 's confusing sometimes .also problem with my iphone has not been resolved . excellent service , speed of dealing with call had to phone back and enquire about the same thing ... my ratings reflect the length of the call and the fact that after 3 separate interactions i still am not confident that i can rely on xxx to stick to the agreed price for the full length of the contract . pleased with the over all service . gd standard of service i mentioned that i had tried to pay online but could not .no reason was given will i be able to in future ? its a good service good interpersonal skills from the operator who answered all of my questions clearly .good knowledge and a good customer relationship seemed in a rush to finish conversation , and also did n't offer enough help as to what i expected because your networks **** and you will not sort my bbm out and if it is n't fixed in 1 hour i 'm leaving xxx good customer service .quick quick ! not happy with the contract but advisor was nice and friendly excellent service the adviser was very helpfull and polite , and above all i could understand her .excellent service even though my problem may not be fixed yet i have no 3g reception in manchester city centre , so think your service is poor , however the guy on the phone was very helpful however my query was n't fully resolved . did n't find her very helpful .i 'd been told 1 thing a few weeks ago and it 's all changed now with no consideration for the customer ! service was very good i have emailed a complaint - i went over my minutes in by about 50 % yet my bill went from $ 50 to $ 200 i phoned a vp rep who said it was mainly landlines and 0845 type numbers .i asked if he cd do something for me he said he cd make 0845 free and give me a 1000 extra minutes for landlines and free calls to other xxxphone still for $ 50 pm. i was very happy esp as this was more inline with what i had been offered by a different phone co .until vp sent me a text saying it was just for a month !so i would have run up another huge bill the month after .i am v unhappy with xxxphone . i have not got enough space to put in one text message xxx is a great service ! 38min on phone 1 call ,quiry not totally answered ,2&3 call spoke to english persons ,eventually all sorted .nowhappy but taken long time to sort . as none of the questions i asked did n't work thats what i thought you should of been rated at cus .i am very satisfed with xxx bin .on xxx all the tima wasnt totaly satisfied due to the fact ive had to call twice to request a itemised bill dating bk dec n still waitin i like good customer service good customer service .but not told it could take up too 24 hours to fix my problem .found out by word of mouth paul at fleet st was brilliant - polite , did n't waste time , kept me informed , explained etc . because my query was n't really resolved and has also been an ongoing problem happy with call although if xxx had explained my contract better at the beginning i would n't have had to call i should of been told i had gone over , and that new contract was starting 2 weeks from when i renewed it i have been having problems with my handset and xxx donmt seem to be sorting the problem !but the adviser was a pleasent and helpful guy ! 5 recommend because the freebiz are good . because sometimes i dont get what i wanted at times sounded very perfessional and polite very helpful he really listened .he understood the problem .and fixed it !even took the trouble to text me how to fix my blackberry !awesome ! even though i am leaving xxxphone the customer service team delt with my enquiry quickly and professionally called twice , got cut off once waited on hold to long on second attempt that 's 4 questions ... actually , 6 ! very misleading .3 is all u get ! the question was simple good service please ring me because they give you the money back that you have wasted on the call to you they are very polite and very good at answering questions that i needed help on i feel like i was told my answer but no other suggestions of what i could do because i say a extra 1.50 a month for an itemised bill and have n't recieved one error on xxxs part promted call - 2 phones sent instead of one then i get a bill for the second phone !i sent the second phone back but had not been told it had been recieved or that the outstanding amount had been cleared from my account .phone call was to check this , very bad customer service considering the error was yours . because you were very helpful ,answer the phones quickly offer good deals but i scored you 9 and should really of been an 8 because you have had me off a couple of times and im still angry about it months later . i have just started with xxx from t-mobile .helpfull excellent service .polite .well spoken .top marks . advisor was very clear & understandable - the direct debit mix up was more to do with the bank taking too long to update my account from this morning ...left the phone conversation knowing what was going on ..will phone on monday with auth code to make sure account back to normal . . i did think the process took a long time . the adviser was helpfull an sorted my problem out for me i went round the houses and then your operator refused to discuss the account with me , despite having been the sole contact on this account . no because i did n't get the problem sorted and its not my account very helpful lady and answered my questions perfectly x clear explanations and sound advice . no thanks because i 'm very satisfied with the guy who handled the problem i was having with my bill ...and it was easily resolved all my queries were dealt with and the customer service representitive was very helpful . being cut off 3 time 's whilst trying to resolve the problem .being past from puller to post and still not receiving an addaquate responses . staff were helpful and competent . i have only had this blackberry curve which i bought for my daughter it probably has been used a bit roughly for ten months and you will not replace it good service over priced calls no signal in a lot of the areas i work will b cancelling contract when it ends my tenth call approx on the issue over 3 months with zero resolutions .one of the worst customer services systems i have ever come across .it should be noted that the agent i spoke to was perfectly fine , but noted his hands were tied by xxx policy .have never been so frustrated by such and inadequate service as i am now . i phoned to activate my simm for my upgrade and was told it would all swap over in 15 min that was an hour ago and still using old phone not happened yet fast and friendly no why ? i was due an upgrade last august , emailed twice , no contact from you .emailed for a pac code , no contact from you .finally rang you and have the pac code now . got everything sorted that was needed complained no of times before av to go.on drive to make a call . the agent listened and informative fully helped me .no problem .perfect bad advice from your staff yur very helpful frustrating getting through to right department advisers not listening to my problems and not resolving them . i have phoned every month for the last 5-6 months with the same thing direct debit not being taken/not set up ? the lady who took my call , and who called me back was excellent .she was patient and knowledgable . your service is exceptional he gave good service and was a lovely lad i 've been trying to resolve an issue i have been with youu for 3 years i was missold one net your xxx team are in conflict with one net who 's attitude is up their.......... feel extremely misled .having got 2 different answers to the same question .costing me a lot of money .truly feel let down . happy with the service it was not the operator fault but the person in the shop did not explain that because i was a good customer i got free sim card to use but did not say i would later get charged because its a bad nework clear helpful information.... lol that good speaking to them what all i need they helped me ...... 6 my bills are too expensive .why is there no single market for mobile telephony in the eu ?it costs far too much to make and receive calls with my uk phone now i am living in belgium . good service i have n't had the best experience since coming to xxx , my query was n't resolved but the advisor was polite & tryed to resolve the issue best he could . the lady was quick and efficient , giving a polite and professional service nothing resolved waist of 25p i got my answer promptly . .problem was solved .lady very very polite . did not make me feel that i was a valued member of xxx nathan was very helpful i wasnt happy paying so much 7 i am disgusted with the service received ,xxxphone blocked the wrong blackberry in error after i lost my phone , as i have 2 accounts with u ,i 've wasted hours on the phone ,lunch breaks in store no one could help me ,in the end id realised what had happened and called xxxphone again !they confirmed on the 18th they blocked the wrong phone but had realized and unblocked it the same day they 've told me so many times it wil be workin within 24 hours then 12 hours etc ,still nothin !today i called in 3 times and was cut off every time ! i had to wait too long .i was passed to a different department and had to repeat identification .the music was irritating .on consideration i was probably too generous with my marks . because i cannot get access to freebee rewards so i will look for another network who can help me if the xxxphone customer services can not pleased with service good service overall still waiting for internet to be connected but friendly an good service . the woman 'emma' was lovely and very helpful ! !x the first adviser i spoke to ( scottish guy ) was brilliant .so helpful .an absolute credit to the company dunno very good service i had previously asked for the blocks to be removed .so although it happened quickly this time twas my second time around . good service i found the the person i spoke was good enough 2 sort my problem out that 's why i rated them o very happy the lady sorted out the things i asked ,and was polite and courtious through out the call . dealt with promtly . i 'm utterly dissatisfied with xxxs lack of support in resolving problems with charges to my bill for several hundred texts i just did n't send , and having to keep chasing to these addressed because i havent received phone calls ive been promised , only to find myself repeating the problem every time .i 'm a new customer , i wish i was n't , i would n't recommend xxx to anyone .my issue remains unresolved .anna . because i got the things i wanted and the information straight away and in quick time n/a adviser very kind and helpful , was having a bad day made it a bit better sorted out my problem quickly always luv xxxphone i was very satisfied woth the efficient manner in which my query and request was dealt with .the resut of which lead to a more desirable price plan for me . had to change my price plan , operator was great in doing that , but felt i should have been told my other options in the first place to give me the best deal instead of receiving really high bills . 2 show if service and offers r good as rep , shall fetch 10 out of 10 .bye that is 4 questions three of my phones have the same problem .i 'm getting a replacement .but really do n't think that 's the answer . they could not sort my problem but i was satisfied with the service and explanation they gave me great service like very efficient , good service , person was very clear and helpful , got cut off and spoke to another lady , very helpful and professional .excellent from xxx that a number change could be so quick and easy , in my case serious harassment ,very impressed with all .many thanks catrina customer service & care is always excellent .i have always had understanding & support from xxx you have just taken 100 pounds from me without telling me in advance and i am very unhappy . no explanation to my question .put on hold then cut off . the network conection is rubish compared to other network you can never do owt on internet its always conectin to server or problems conectin in 1st place rubish worst i 've ever been with very happy with xxx and never had a problem , always great customer service because i put 10 on my sim,300 free txt and half a gig free ,but know body told me or in your free sim pack that if u have a blackberry u have to spend 5 pound of your calling credit to activate your free half a gig,to me that is such a p**s take ,so i 'm paying 5 pound for that half a gig ,so it is not free is it no you cut me off ! !not helpful for a communications company ! pleasant staff .after being cut off after my first attempt to explain my problem no one called back and i had to go through the whole process again .fair outcome achieved she called me back , was helpful and efficient i was happy with the service the adviser was the most helpfully adviser ever .i am disgusted with xxxs service i have been charged 90 for no reason what so ever .it has been taken out of my account with our my permission .there has been a problem every time i have upgraded and i am not happy ! ! ! be coz i still ant had the settings for mms and internet so i still ca n't use it can they be sent asap please u have the best service ever nothing to worry about after 3 months of trying to fully resolve my direct debit i have had 3 separate responses to why you fail to take my money every month .maybe 1 month you might finally take my money through the direct debit system , but i can still see me spending another pointless conversation on the phone with another poor excuse .if you do n't want my money fine then do n't take it and leave me alone however i do n't want my credit record damaging got new phone 5 days ago + still not workin , phone cs 6 times + constantly been told same thing over + over somehow i felt the agent was mot fully informed of my package / your products though he was good on handling the call one of the staff dealt with the problem that i had with my phone very good service , polite person , but still dont understand answer ? my questions were well answered , but m i 'm unhappy i was charged about 2 pounds for the time i was on the line with the customer service .it 's very unfair the girl was pleasant and helpful . it was informative and sorted out my issue for me ;-) my account had been set up as a business account not a personal account .i could not view my bill . that the score i think is fair very satisfied overall . because you asked ! great customer service very friendly and helpfull lady dealt with my upgrade . the guy was nice enough to listen but just was n't flexible enough with deliver information .he could have just asked someone .nice guy but could have made our life a bit easier . 1 ) not had problems in the past although messed up billing info2 ) was not able to resolve my issue3 ) very friendly service because there 's a tiny bit left to improve overall a very good service solution to problem was quickly understood and resolved patiently cos i was told i could have a upgrade on the 26th and now i cant till july so there no need to up grade at that time i think you lose loads of custom bye doing this thanks no advisor was very helpful and got my issue resolved service was **** !no one knew what they were doing !wasted 40 min - problem not resolved ! very pleasant , happy , made me feel happy to ring did not get through to speak to customer services as promised . i am not at all satisfied with the customer care executive as i felt like m not at all important for them .. , , , and felt like xxx is neglecting it very polite man who understood me an i him dealt with my query promptly thanks my call was fast , friendly .i have always been with xxx for as long as i 've had a mobile and have never concidered changing even put my kids onm thank you very good service . time taken , passed around different departments only to be told i needed to go to a xxx shop , which was a rediculose solution considering it was to do with a log in problem , an absolute customer service failure plus cost of my time and phone call cost .abysmal i had a problem with my next bill and it was solved , and the lady i spoke to was really helpfull and she had a very **** voice .: ) the problem i was having with my phone was sorted as soon i was told what i was doing wrong cos im happy with xxx and always have been happy with the service i received i 'm happy with the service provided because my blackberry is not let me onto things that i have paid for .am abit annoyed at that problem not fully resolved . very friendly and helpfull he was friendly and solved my problem :-) because xxx is rubbish they dont do any thing for u when u have a problem with your fone or the network because is one of the best from all the mobile networks in england . because crocodiles ca n't chew , their jaws just go up and down .i just ate some porridge , i know , at this time of day ! outside the box that 's how i roll baby x very helpful advisor .although i ca n't use some of the apps as i am a business user not been able to access e mail for months and now i have no phone the operators were all really helpful and understandable .the system drove me a little bit nuts not sure the number were selected at random because i have better things to do that mess around with surveys and find it highly annoying you can send surveys but not reminders about bold or even the courtesy in sending a text saying your phone is suspended cause he made me laugh !:-d friendly efficient service my query was answered after a short wait and a satisfactory result was gained problem solved , in a friendly manner good customer service as always i have been with voderphone several years now so worth staying put i think couldve given a little more detail when dealing with query i was very satisfied with service .but let 's face it ...nothings perfect - everything has room for improvement the gentlement that dealt with my query was very helpful , cheerful and friendly and very professional .he knew what he was talking about . no to busy my enquiry today was because your courier dpd had failed to collect a telephone to be returned yesterday as arranged .theresul i kept getting told different things by all members i spoke to .and none of them gave me any useful information i 'm still in the same position as i was 3 days ago amazing service , speedy delivery i have found you very helpful at all times . steph williams was very helpful , very patient with me , and was very good customer service rep.i would have her help me every day .great lady i just like xxx gd network overall very good service you always get back to us when we have any problems i did n't want to be in hold for 10min+ so was unhappy about that .i hate the answering system but once i got through to someone it was easy . they were ok asked for satnav , sent a link that did n't work , rang again got someone not bothered about blackberry problems could n't help me , i 'm starting to wonder about all the money i 've spent with xxx over the years confusion from main to actual person to deal with inquiry gents on phone pleasant but got left holding 1st call ,finally cut off ,2nd time no solution !hence went online 2 solve problem .phone call cost me alot being 08700 no .and no result ! i 've never had any problems with the service i receive from xxx and today was no different . now **** off : ) this was the 3rd time i rang xxx today+this adviser was the most helpful.the first two times the advisers were unhelpful+quick to move me on without a solution . just overall another superb customer service experience really ,really great service again . i was happy with the advisers i have spoken to .my only reason for giving a 8 for recomending xxx is due to the poor reception i usually get especialy at home because my problem with bbm still has n't been resolved and they took my money , the man on the line was friendly though the person i spoke to was very polite and helpful and i could easily understand him but the problem was not resolved andrew was professional , thorough and listened and understood the entire issue that has arisen which put him in a good position to communicate to management and resolve my problem ! ! the person i spoke 2 was very helpful & solved my issue very quickly & efficiently but if xxx had set my account up properly , with the correct discounts applied , i wudnt hav 2 ring every month when my bill was wrong .very dissatisfied with xxx the problem was resolved quickly and to my satisfaction look at my the 15+ pages of your notes and please figure it out yourself . i called about my blackberry internet service and was told there was problems with it but i had to have been told about this i would have waited before i toped up as now i 'm losing days that i do n't have my service xxx 's policies r silly and rigid i feel like i waste my time sometimes when i call ring me if u have a hour 2 spare my ratings are based on the advisors poor english very helpfull the reason for my ratings is due to the fact the person who helped me was very polite and good mannered 9 because my bbm is still not working the person i spoke to was n't helpfull i 'm just overall very pleased with xxx . because of the polightnes of all staf lv spoke to took three calls to resolve the issue , first crs was pleasant but didnt resolve issue , 2nd was a waste of time the csr obviously cldnt be bothered , and finally the last csr spoke to resolved the issue efficiantly , was friendly and even called back to make sure the prob was resolved .i wld like to send my thanks to him if u are able to pass it on . goodness was a simple enquiry , changing account , payment etc . i did n't have to wait to long and the operates was kind and helpful and changed my details quickly adviser was curt , not particularly friendly , which is fair enough , but then she left me on hold until i cut off the line after holding for about 10 mins - no call back or even a simple text to let me know if my request had been handled .terrible ! not happy with product service i have only had my bb for 2 days now and it 's not working .i got d contract so i can use bbm 2 contact friends but no one has told me what use a gadget is if it 's not working my problem remains unresolved and i was told to email instead which is further inconvenience i gave the ratings because the service was excellent , the only issue i had was because you have changed you policy i am no longer allowed my up grade on monday 27th when i thought it was due i now have to wait until 7th april i have spoken to 2 advisors within the one enquiery so it was impossible to provide accurate feedback using this system as the level of service differed .1st opperative would score 0 every time & i have subsequently lodged a formal complaint - 2nd opperative 10 's to all 3questions - excellent service .however since i have been charged twice for the courtesy of making one call with no offer of recompense i would not recomend xxxphone who for the most part i find treat pay-as-u-go customers as inconsequential . ring me plz because i had a problem ?` althou minor ?and it was dealt with quickly and competently with no hassel thank you still waiting for replacmet phone over a month & still no stock the advisor was very helpful and very friendly i had my issue dealt with i take it that 10 is the highest mark same as us here in wales exellent servies thank you lady was nice but i was cut off so problem was not resolved the csa has good manners spoke clear and very polit and helped with the problem and i was not passed to some one else for change of direct debit - ten out of ten ( internet facility not available today ) .trying to find a way to reduce exorbitant international roaming charges was not so conclusive . she talk to me nice lie and my problem also solve very goodly thats why . . because you over charge me a lot .this is he reason i do n't have a direct debit because here 's been too many mistakes . really helpful service 10 everything was fine ; just the call quality was poor - the ongoing problem of signal strength in a village not a city centre ... very happy with the service v.nice guy ,didnt rush , v.helpful , explained things clearly , made telecoms a pleasant experience ! my phone has not been working for four days for uk market its better 2 hv advisors whose 1st lang is english . just felt i received a bit of a not our problem attitude , which i feel is not great customer service the advisor was very helpful . i was not told at the start that i would have to pay extra even tho i pay for my phone if it breaks , i find that unfair , if i was told at the start of my contact it would have been better but i feel let down by xxx he answered my questions with ease . good service adviser was nice and polite and got my problem fixed as quickly as she could everything i asked was done terrible service ...spent 2 hours on the call and spoke to 7 people . very helpful an polite quick answer when i called and staff were happy to help general dissatisfaction with xxx not specifically the individual themselves on the end of the phone .which is why as soon as i return to my office next week i will be arranging for all 5 of my business lines to be changed to a new provider who i feel can support my growing organisation and care about it 's customers as much as i to care about my own was totally unhappy with the way was dealt with with my first call but steve on my second call was very honest and very helpful .he stopped me from actually cancelling order for my i pad and from cancelling my phone contract as well .top marks to him .please pass on my thanks to him .regards chris may . friendly , efficient , confident advice that worked . excellent customer service helpful and polite good customer service , thanks . because you do not give me a good enough reason to change the amount of days from 90 to 50 for a upgrade not a happy customer because you did what i asked at a time when i needed it , but have been with you for many many years i requested my pac code .the adviser told me i would receive it by text .i have not received it by text . i 'm a cool customer , but you wo n't like it when i 'm not happy , so keep up the good work .that 's all n/a this is about the 6th time i have rang .i changed to a sim only blackberry deal .i understand the adviser clicked one without bis.after a day of struggling i called back .i was told it would be resolved .this has coincided with other blackberry issues .however i am not sure it is connected .i feel dismissed .i have spent hours reb ooting my phone as has been suggested .i have cancer and i am getting very annoyed and frustrated . because i have had a query about my bill no1 has rung me back then i asked them to call my house phone nothing i would never recommend you i wasted my time waiting for help it never came customers service was very helpful and find the problem quickly no such thing as perfection so ca n't give 10 for everything did what it said on the tin xxx have left me without a handset for the duration of my contract honest opperator keen to suport customer even if xxx will ensure it is customer who manages talk time as xxx more than happy to let someone like me go vastly over normal spend .yes u can do all sorts for me but u cant tell me when i running out unless i do it my self . nah thats why i stay with xxx good service . i have not got the email to sort my phone out no not now very good people on the phones who were very helpful and knowledgeable .good communications throughout the process .loved the 1 hour delivery window . very good well mannered polite and nice to speak to that 's 4 questions .i have outstanding issues which i am no nearer solving - this has been ongoing for weeks .your service is bad cuz my blackberry services not working was very happy the matters sloved ive always been a xxx customer i understand ur services better than others x very good operator , very well spoken and very helpfull ... because my problem was not resolved n still has n't been resolved > :o has taken a number of calls and a store visit .have been given contradictory information and i 'm still not clear what the problem is and when it will be resolved my querie was handled very efficiently & the advisor was very polite totally satisfied .listened to what i was asking friendly helpful staff spoken to 5 members of your team today .tried to email .your system is down .now waiting for a call from the manager .been with you for over 15 years .not happy . my inquiry was delt with promptly they were very helpful on the phone and understanding . if you totally satisfy my request in an efficient manner then it deserves a 10 .your telephone reps are excellent but only occasional shop staff are very good .tnx thought the initial person i spoke to today was n't very helpful but after speaking to a supervisor and my complaint/query was discussed properly i felt i recieved a better service and the explanation was better put across and problem resolved . because i always receive the best service whilst on the phone to xxx . because xxx is the uk 's best network because my top up didnt go on and they were so nice to me the customer advisor was a person and not a machine .the advisor was very friendly and straight to the point and assisted my query right away .there was also no wait time before i spoke to customer services .these are the reasons for my ratings . they were not able to tell me how to set my email to keep for longer ! i feel the reason i rang and the case that has been raised will not get resolved i have been told this numerous times , i wish to have my money back soon but feel this is a long way off , the adviser i spoke to at 12.15 pm was rude and told me i was n't able to talk to amanager as she could sort it out !the advisor i spoke to at 2.15 was ever so nice and really took control of the situation , she seemed to know what she was talking about and in my eyes has done a far better job than the manager i spoke to two weeks ago about the same matter !thankyou i am still waiting to get my problem sorted i was satified with the results because i felt the information provided was coeherent to the questions asked , thankyou . this chap seemed helpful and competent , unlike the multiple other people i have had to speak with to get resolution .on tues 21st i was on the phone for ages , spoke to several people , all the information given was incorrect , the recorded system was out of date , and i was told to be at home the following day from 8am to 8pm but no-one showed up after i took a day off work .pretty disgraceful .this chap seems to have sorted it out but its not over yet and i 'll believe it when i see it ! i will never recommend you nor will i ever go with you again as from the time of applying until now has been one mess up after another by you and i have now been charged by my bank for you inefficiencies ' twice '! ! because i have been a customer of xxxvone for a long time and when ever i have had a problem they have pretty much sorted to the best of their ability gave me the answer i needed but could have done so quicker this is the second time i have had to contact you regarding this problem .the amount of money my account is costing me every month i do not expect these problems and expect them to be solved quicker . your staff member was neither overly helpful nor unhelpful . under the circumstances of the incorrect delivery of new blackberry .in dpd delivery package was a shipping note and phone for different person .nevertheless the staff were most friendly and helpful and new delivery and pickup arrangements most satisfactory . the adviser was nice and seemd happy but was n't happy with the reason had to call anyway because shouldent have to ring about things like that one great service .i am very happy overall good service .query dealt with quickly and professionally oo because my bbm is n't working an after phoning up twice i have wasted my credit everything was made out to be my sim card or phone when others in my area as having the same problem and its been going on for the last week now the signal is week here too long to text reason .sorry . cus all aspects of my purchase were hassle free completely satisfied with service giventhanks .finally , please could you tell us the reasons for your ratings ? the person i was served by was very friendly and proffesional and i could see she knew what she was talking about oliver was really helpful .he copied all my contacts over from my old phone and i was in a hurry and he was very efficient . because xxx is a brilliant network and its cheep xxx prices increased the previous week .faz was incredibly helpful throughout and offered future assistance i 'd required excellent service knowledgeable staff who were happy to take the time to research what was right for me and explain the benefits very good service it 's just good x great helpful service instore i like xxx , and the sales adviser was very helpful . xxx is family friendly .though expensive but easy to connect to love ones abroad great service and helpful efficient , freindly understanding sales assistant wanted bluetooth compatible phone for car , model i was first sold would not connect with car so had to change contract limits in order to find compatible phone . no compromise on contract available after 20 years of custom they were very helpful all was good i was quite satisfied with the service and new tariff i got . the guy that helped me today was really good he did everything i asked but its such a pain having to go backwards and forwards to the shop because the automated service is so complicated and a nightmare !but altogether the guys in store were very useful because i did n't have network connection for the first day i wasnt happy but the sales team were very helpful my husband works for you . very helpful and polite not interesting in chaning phone till xmas very good service from advisor at that time i get many spam text messages and have tried many times to get you to stop them .i will wait to see if they have been stopped by my visit yesterday . polite ,helpful quick service because i work freelance via my phone and it suddenly stopped working .within half an hour he had replaced my phone and moved all my contacts . the sales people were quite busy when i went into the shop but they were still able to find time to help . the lady who served was v helpful explained everything well . was advised different things from different advisors and the problem is still not resolved the reason 4 my ratings are because i was very satisfied with the customer care and the lady was very friendly and welcoming and dealt with my problem quickly and explained things clearly 2 me and was happy 2 help and she did not need 2 put me on hold 4 ages : ) my reasons for calling were dealt with to my satisfaction and processes were explained to me fully 3 times in 1 day phone cut off .each time told an error on my account .then whilst abroad cut off again after not being able to ring number you suggested .again believe it to be your error and it has been distressing as i use my phone for my business . nice friendly helpful chap . first person i dealt with was not capable of dealing with my matters however the second person was very capable and showed a very good understanding and deserved a mark of 10 out of 10 good service .foundout exactly what i wanted 2 know polite and helpfull laura the person i spoke to dealt with my problem very efficiently ,made it easy the service was excellent my ratings are based on the service i have received up to this point in time regarding my request .the adviser was friendly and helpful as i would expect . someone needs to call me i have a disability find it v hard to text .thanj you . u said 3 questions ! good service i have been with xxx for several years with very few problems and my query today was dealt with very quickly and with a very polite manner just had to wait a few mins on system other than that person i spoke to was extremely helpful advisor told me what to do but did n't sound like he cared much but still gave correct information advisor was great , friendly , helpful .processes re ; proof of ownership were inconvenient xxx are **** , i wo n't be renewing my contract with you and your internet allowance sucks i find xxx too dear as they rip you off i 've changed my price plan hoping it was for the better and its even worse so i 'm having to put on more money again i 'm thinking of changing to someone else as they have better offers informative ,patient ,friendly and professional because the man i spoke sorted my problem straight away and was very polite and sounded **** ! ! i enjoy using xxxdone .not really sure my operator under stood my problem , but maybe that was because of myself , not use to using the web on the phone . continuously disappointed with xxx service : problematic phone ; bill mistakes ; poor problem resolution . agent was great - your processes are a bit complex i have to wait to see if the problem is resolved just how i felt i was satisfied with the service query not resolved .still have to back .to the store for a 3rd as they are uncontactable by customer care he expained what the problem was with blackbeerry ,how it was nothing he could possibly fix and passed my details on !he was very nice and well mannerd ! i saw no evidence of xxx accepting their own error and making any effort to rectify it .i will certainly follow this up . it was better to talk to an adviser in the uk that knew more about my problem with bad reception and was more direct with finding the fault and offering any help i would need . 5 = people are doing what they 're employed to do / paid for by customers already .6+ means they went further than required to help/please . i was very happy with the service and attitude of staff good , friendly , efficient service and even got wished a happy weekend too ! : ) helpful guy on the end of the line the person who was dealing with my problem was just repeating the same things as if he did not want to understand my problem was not listening when i was saying that i have the same freedom pack every month and never run out of data before and i 've only had my top up for 11 days and i 've had a text to say i have used my allowance i do n't think he even looked at my account before he hung up on me , still none the wiser on why my allowance is gone i have called 3 times before this week , finally the operator took a lot of time to try to sort my problem . i was very satisfied cause everything was made clear to me yes new to xxx in december only took the package i choose because of the employment discount scheme .however ca n't get the scheme added keep being told different ways of doing it to face a brick wall.the network seems to not like where i live and therefore not receiving calls or calls being cut off and text messages not sending .a total nite mare ! ! i rang up with a series of questions/queries and they were all answered and resolved .....all makes me a happy customer : ) quick , helpful and accurate advice and information .jeff gazzard . had to call at my cost twice for problem not of my making . excellent customer service nope i have notsenn the results yet since the adviser said i have to wait 6-8 hours rather rushed the call - too much background noise . network coverage is terrible in my area the adviser did all that we asked in friendly , knowledgable and efficient manner my prob still a fixed call bk didnt work n this .the 3rd day but ppl woz nice on fone fault phone reported 8 days ago , u say its the sim card , waited in all day last friday for registered letter , but no aim card in envelope ? ? reported this u send another in the post , arrives on wednesday and it 's the wrong one for phone , i report it and now got to wait for another ! ! still got faulty phone , and u wo n't offer upgrade .it had better be the correct sim next time and it had also be the reason for the fault or else we would have wasted 2 weeks .i bet no one really takes any notice of these text replies . she was brilliant and spoke english ! i was served quickly and very politlysent from my htc the lady that took the call was very helpful to me .she knew exactly what to do . ive always been a xxx customer its now 22 years and ive never been with any one else thats why ! a long time same company .thank you i have been promised something by xxx and now you wo n't honour your promise . i was pleased with the help i found the new 191 auto attendant option system very annoying the routing via options previous were much better i also have had issues with xxx when i upgraded my contract like not receiving paper bills and it seems every year i have to mention the same thing after a upgrade etc otherwise the service network is great and overall i 'm pleased as i can be billing adviser answered my question and helped me to gain what i wanted very good contact , and the adviser tried to find a solution to my problem in my best interest . did not have my 2 texts refunded = 24 pence lack of help in a tricky situation cos my issues were solved quickly and efficiently it was dealt with quickly sim activation resolved , adviser very helpful and explained all stages . adviser was very helpful and recommended apps to save me money .have been very unhappy with service i 've received previously- if only all of your advisers were so nice and helpful that advisor was pleasant but generally my level of service is disgusting , advisors even make up policy and one guy hung up the phone .disgusting had a problem with pack vouchers .your team not only sorted the problem but gave me a 10 pound freedom pack as well .truly outstanding service ! dealing with your front line staff is always a pleasure .its only when you have to go beyond them thing go pear shape and the xxx web site has to be the worst experience on the internet . they could not solve the problem personally i feel i do need a new phone .may be i 'd appreciate sm feed back on why this is ? the problem is n't resolved was unable to get a cheap enough deal for my husband , have got one for less with o2 he was rude i never get service with xxx and i never get 3g when i am paying a reasonable amount of money a month and not getting what i an paying for . very efficient . my reasons for calling we 're dealt with promptly and politely the advisor was extremely helpful and polite and dealt with my problem quite quickly hence the 11 do n't feel i am valued as a customer .just another person paying a bill .been a customer for a very long time now and it counts for nothing .i will shopping round for a better supplier when my contract is up . my call / query could not have been dealt with any better . because the option to grow should have been there from the 1st of november and not in february i topped up my handset so i could use the internet and bbm and i ca n't use any of them .the advisor had a friendly voice i had a complaint which was dealt with quickly , fairly and with a helpful friendly manner .i am very satisfied with the way it was dealt with .thanks . overall good swift service guy helped out without any sales **** . great service polite and helpful after numerous attempts to get some assistance and reach a resolution for my query i managed to get through to an advisor called richard who was willing to help and followed through each action he promised no because i hate text messeging i phoned customer services last night about my blafckberry messinger services not being up and running and you said .it would be working within 6hours that was at 7 last night but it still is n't operator very helpful & explained things so i understood because i have been overcharged unnecessarily for so long and the first time i tried to get things resolved it did n't work however i hope that this time it will u can see that in my history that my query was pending for how long ? ? ? ? worst customer service i have ever faced from xxx call centre ok .bt openzone still not working there was nothing outstanding in the call and it adequetly deal with my question it did n't exceed what was expected but felt mundane because i think xxx is too expensive , when my contract ends in april i 'll be going somewhere else . lynsey was very efficient , polite , exceeded my expectations not happy with service , xxx used to be very good but its gone downhill , problem not resolved at all , phone call was rushed adviser not interested ! ! because i 've been 2 hours in the xxx store in bond street waiting for nothing .. i went downstairs coz no one was upstairs to ask me for what for i was there .. i spoke with a guy and i asked him about my last bill ...he went to check on the sistem and he told me i ca n't help you now coz the sistem is not working , try upstairs i went upstairs and again waiting for someone who helping me ..3 different guys came to me and ask me 3 times my number after this one of them told me is better if u call 191 ...ok i called it and a nice girl helped me but i could 't really understand her so i went to the shop again and i ask to show me the bill ...one of guy after 15 min showed me it and was like 116... i could n't understand why coz i payed 75 pounds on the 10 of february and plass yesterday the fodafone took again 75 pound when i should pay only 42 something .i 'm disappointed and i 'm thinking to close the cont i spoke to a lady called michelle & she could n't have been more helpful .she 's a great ambassador for your company . customer service is rubbish leaving room for improvement & non-complacency .your staff could do better . the advisor was very helpful , patient and friendly i am happy with xxx good gerald helpful because my prob has not been solbved good service but unhappy that xxx cant cap the useage to stop over spending . no problems **** i like your new look xox because my phone was suspended for no apparent reason and i had to walk to a store to get a sales assistant to contact you as my phone would n't let me call when i got 2 the store i was given 3 different reasons to why i was blocked them all being wrong then when an advisor finally looked into it they un blocked me good service .well donecan we stop now please or i 'll reduce it to 8 ! i 've recently purchased an i phone 4 and still waiting for the phone to work having exchanged for a blacknerry .i was not aware that it could take up to 24 hours for this to happen .its a bit annoying as i cannot use the new i phone until this has happened . why ? i was satisfied . the woman i spoke to was very help tho and she gave me some tips how to fix my phone 9 iam not satisfid as my problem has not been resolver there for iam havein to ring costem survice once agen for then to try sort out this problem the person who took my call was very helpful even though i was all over the place and confused he handled my call professionally and helped me every step of the way x i was interrupted whilst trying to explain problem also she never offered a reason to the problem until i asked , she also never explained that we would be credited for loss of service until i asked as this was my first time dealing with xxx it was n't a very good impression hopefully thing will be rectified shortly i top up once a month .ibuy a freedom pack 4 20pounds which is great value .ireceived a txt from xxx and war told if i top up 20quid b 4 18th feb it wud b doubled .idid and it was doubled my wife thought shed got a freedom pk on 18th even tho it wasnt due until 20th jus realised it hasnt materealised .we now have 10quid credit left out ov 40 .iwish we jus topped up wiv out ur offer coz then we wud au our usual top up instead ov this mess ' weve jus used 30 quid ov credit in 6 days ?unlessu can help wiv this problem i am thinking ov changing networks .althoughi wud rather stay wiv xxx coz i always been happy wiv ur service . shocking after sales service . great service service was very good an a patient advisor ! was on the phone 2 long very helpful and very good manner and polite the 0 rating was i could not pay using the automatic service not clear which contact you are on about so gave average . advisor was most helpful friendly efficient credit 2 your company big problems with the despatch of my new handset .still not resolved . everything sorted quickly my query was dealt with straight away and the lady i spoke to was very pleasant and helpful because i was waiting for my blackberry messenger to come on and the adviser said your phone will work in the next 4 hours and its come on quicker i think that your team are fast and focused and allways on the ball our agreement includes itemised printed billing which you have elected to terminate without our agreement .your staff are confused by your roaming tariffs .every call i can get a different answer all questions answered no after a stressful two months having problems with my cancelled phone order the man i spoke to on the phone understood exactly what my problem was and resolved it for me with no stress or fuss .i now have it all sorted out and am happy again with xxx thank you receive phone 2day and ca n't get on internet and bbm , was told prb wif blackberry but yet all friends stay local and having no problems at all i 've had lots of help from coda phone lately and am happy with the service i have received very efficient well new phone great help in sorting and very pleased with overall result : ) i ask the adviser why i was n't getting the data part of my freebie and she said it showing in the package so you should be ...i explained i had an iphone and she said just connect it to itunes and it will sort it ....i did this and nothing ... zilch ...the same ...she should of taken the trouble to walk me through it ... or does 25p not warrant that ! ! ! ! i am very upset that my phone has crashed and lost all my contacts photos every thing !i spoke to all phone store managers in windsor they dread the irate cusromers with crashed bolds !you can put your heads down but the problem is not going away .i have today asked the regulator for comments ! very painful experience .you are muppets ! guy that i dealt with my complaint was really hepful and informative and it was good 2 hear a british voice i cld understand instead of asain accent because xxx is really good and i am a satisfied customer the person i called was friendly sounding and efficent and polite .so far i have been happy with the service . very quick and good customer service . easy she helped me pick my phone and set it all up picked the best contract i will go back again when my contract runs out ava was fantastic and very patint the query was relatively straightforward and i would n't have needed to call at all if the website was slightly more user friendly .finally if you want me to take part in a survey like this again please wait for an answer to ur first text b4 sending the questions . i have been misold a product under false pretences .furtheri had been charged insurance since may 2011 , this protection was never requested. i am not please and utterly disapointed . well i was wondering why my blackberry services arnt working and she said that blackberry has been down for 3 days well that was a lie as i was using my blackberry services yesterday on my old contract using bbm fine and internet !i 'm upset as i am needing to look at emails on my phone as i have no laptop ! very helpful and polite adviser , listened to what i wanted for the upgrade and arranged the upgrade that suited the use of the person and phone .gave me other options to consider but arranged a package that suited me . the are some problems which could be dealt with more professionally . because you did n't resolve my problem and my internet and blackberry messenger is n't working and i 've paid for it . because it is stupid that they said it work last night and it has n't friendly and efficient . the policy which does n't allow customers to freeze their contract is ludicrous and comes across inflexible .the only option i was given was to email customer services ! !i think this shows a lack of consideration for the very diverse needs and circumstances which your customers may encounter . basically i got the help i needed .no problems i have n't had nothing but problems with xxx over the last few days it canes ur crdit and the weekend freebee starts on a saturday nt friday that is totally rubbish maybe a free 10 top up may cheer me up on such a bad day ? ? x the operator was very pleasant the result however needs to be investigated by oftel did everything because i was not happy with the answer when a few months ago you promised different got exactly what i asked for 1 month in tariff is mis sold , customer services kept contradicting them selves and appeared clueless .dreading the next 23 month with xxx i was satisfied with the help i received and the problem i had was resolved no sharon that took my cal woz very patient ,spoke clearly ,helpful and pleasant ,wish al call centre staff were like her , i am not satisfied with the service i 've been an voafone customer since january 2009 and been useing blackberry since 2009 i asked to change to i phone s 4 since blackberry is always has faults n its alway in for repair and i was refused a change of a different handset that is why am not happy no issue with the operators but the problem with the signal and the content control has not been resolved i 've had a problem for 5days and its on going , xxx have n't helped me , have lied to me too but the adviser 's are polite my query was deal with quickly and efficiently in a courteous manner nothing resolved , bb services still not active xxx has never given me any problems and the freedom packs are great ,my query not resolved straight away and could take 24 hours hence the 5 and the advisor got a 9 because no one is perfect . pleasant + helpful the advisor was very helpful but there was no answer to my problem since xxx stopped there 360 service .i was told to try again in one months time ( not good ) . the lady bent over backwards to help and answered all questions asked great staff member adviser was not listening to my concerns but just reading script reply repeatedly ! ! ! problem resolved efficiently poor service not paying for the fone that i wanted my query was dealt with quickly in a very pleasant manner quith a good outcome . 8 response excellent .may be perfect when i receive requested bills . because you 've messed me around for 2 years with price plans etc .i 'm considering going with orange the girl on the phone was friendly and answered my question quickly . very long story perhaps best if you call me when i get back from florida on 2nd march . were really helpful that 's it because my issue was solved within minites yes the lady i spoke to got a 10 as she had great customer service skills .sadly that does not happen all the time i went into the covent garden store the other day and the man that served me was rude had attitude and i could tell he was annoyed that i interrupted his chat time to his work colleague .so that got a 7. i find your phone operators very good .but in store very hit and miss impressed with the service and result . the situation was handled very well and i did n't have to wait very long on the phone but the only thing that i was n't satisfied about was the fact that i had to wait 6-8 hours for my bbm to be running again but overall great service ! the advisor was very friendly .i wouldnt recommend xxx to people where i live as signal is rather poor .all in all customer service tends to be excellent .hence why i have stayed with xxx my blackberry internet still is n't working nothing was resolved the problem still stands > :o well i 've topped my phone up and cannot access internet or blackberry messenger i paid full amount of money for what not to be able to enjoy the service ill be moving to 02 soon if this is n't fixed i 'm so dissapointed i would n't definitely recommend xxx as the website failing system was n't working all the times i tried it but the person on the phone was yes helpful and sold my problem quickly , hence the 8 for question 1 and 10 for the other 2 questions my query was dealt with quickly , efficiently , without any fuss , in a friendly manner . the man who helped me was good but i got cut off 2 times and was on hold a while my telephone call was answered promptly by someone who immediately understood what i was saying and what my problem was and resolved it very quickly and decisively . quick and effective resolution . because ma bb internet is not working happy with the aervices because i think you are the best network for advise and help louise was very helpful and took my own interests into consideration .offered me alternatives to save me money . business blackberry had broken , could not get help in the shop then customer service were awful , nadia bibi was very hard to understand and i wasted an hour of my working day trying to resolve the issue .could not get to speak to a manager and despite being promised a call back in 24 hours ( then 24-48 hours then 28 hours - nadia seemed to keep changing her mind on your policy ) i am still yet to hear from someone more than 3 days later .clearly my company are not a valued customer if yours and i personally would never use xxx and would advise anyone i knew not to , have never had an experience like this with my personal phone under o2 . excellent service because i had a customer service experience i am really happy with vodoa phone and have been with you a long time thank you both of the advisers i spoke to very helpful and i handled my query quickly and professionally .i have been with xxx for several years and have always received the same great service . because its still broke i was very happy with the help which i got i gave 7 for the first one as i feel xxx is expensive , the other two i 'm happy with the info and help i was given on my enquiries . cuz u never help me you 's are a firm of thieves .i 'll av my solicitor phone your solicitor just bning polite polite , friendly and professional ! she was helpful and speedy + friendly . the staff member i spoke to was extremely unhelpful ,unsympathetic , would not listen or understand my problem ,refused to let me speak to a supervisor and did not rectify the problem i called about . 1 . not happy my problem could not be resolved but this was not the advisers fault .2. having to wait 2 weeks is unacceptable 3. advisor was helpful and answered my questions . helpful person .offered some advice .friendly . they done what i asked good service poor customer service , long call waits , no call backs , took a month to arrange pick up of a phone i did n't need (xxxs mistake ) , and just found out been charged for 3 months worth of line rental for a phone i do n't even have .and problem still not sorted ! service was good , but i ca n't understand how a plan can be changed when i call and not just automatically changed or manipulated to get the best value for money based on the fee we pay ?in other words : if i 'm using more text than minutes just use the minutes as text especially when i never use all the minutes but always go over the text ? ? ? the guy was ace really help me out thanks again xxx the phone was answered straight away and i didnt have to hold on , james was very pleasant and helpful and sorted out my query straight away just all round good service cause my blackberry service still is n't workin because my bbm still does n't work yes every time i agree something you change it this has happened lots of times over the years was happy with that help thay have because you do n't listen to your costumer .how many times do i have to call you to cancelled something from my account and you still taking money from me .your company is not helpful at all .charging me the things that i do n't have .plus going abraod charges there are cheap but you sims to make it double from here . that 's 4 questions ! ! ! ! ! ! because i do n't really like xxxphone and i do n't no why i am on this network so plz stop txtin me plz the advisor did n't understand my needs .3 calls in last week all advisors giving me different information .reported problem on 6 days after upgrade and was told i need to factory reset my phone which i done and tested .i reported this as still failing today , now 8 days after and was told i ca n't return phone now because it 's out of the 7 day window .even tho she could see i had reported days before .on a bright note , i called the retail store and explained situation and they were more than happy to help me .terrible experience from 191 but amazing and friendly from retail store .10/10 for store 0/10 for 191 you guys could be more helpful .sorrythanks that 's just wat i think it could be even beter service when it comes 2 messages wrong contract length detailed on my bill , nothing done about it .unable to use bb email , bb not showing problems on their site . he didnt talk through how 2 get on the websites nothing resolved no reply poor service good , straight forward help and direction yes i hav 5 lots of reward numbers no computer but cant comtact u wrong number 4ven me by u very content with service provided and support given can't get on bbm or internet it was overall brilliant thank you very helpfull cause i 'm really satisfied of your service . no no complaints , query fully and quickly resolved . the agent i called earlier could n't tell me exactly how many mins lefts on my phone made me give 5 .the agent i have spoken upgraded my phone with requested tariff for which i gave 7...but overall experience is 5 becoz for upgrading phone i have spoken to 6 dfferent who have all advised differently ... my overall experience with xxx lacks uniqueness in the services ... no very helpfull , friendly , got all info i needed coz i 'm satisfied good service i have never had any problems with the advisors when i have rang they have been very helpfull very good customer service the advisor was very good and answered my query .for the part he could n't answer he advised me to ring back on monday and gave me his number so that i could speak to him direct and not have to explain my problems again . simple and clear i was given accurate information that i needed to know today and the level of customer care and effiency was excellent . the adviser completely satisfied my query polite and friendly staff i took out a `rolling contract ` sim no 07584908923 > served by terrie in princes street in edinburh ( at no time was i advised that i would have to write to cancell this ) > so on trying to cancell it today ( and not having an e mail address ) >this is now what i have been told > ( leaving me with extra days of contract that do not want ) > also when i phoned on the `link phone ` in the princes street shop at 5'15pm today i was told there was no manager available > i have a `long term ` contract due to finish in may > this i will not now renew with your company the issue was dealt with swiftly & efficiently becuase i toped up my blackberry to get my blackberry messenger and it has taken my money but i still do n't have my bbm because they could n't really help with my problem which i am still having wid bbm why ? lucy answered my question correctly the amount of time i spent on hold was so long and the music was boring also as i was calling from another network the chargea would be high due to the amont of time spent on hold happy with outcome the customer advisor was helpful but i think xxx call charges are too expensive had to call 3 times with no resolution to the problem because your customer service adviser was every rude & i was not happy with the service & how it was handled 0 top service and quick answer i didnt get the help i needed .i felt there was not enough effort , coz i followed what she said but didnt help me the service was helpful and advising but my problem was n't solved happy with the way i have always been dealt with every time i pone : ) customer service rep was friendly and bright .did help with problem straight away .however this questionaire does n't cover main problem .that being that in a brand new contract i have had to ring customer services twice in the first two days !over three hours with no business phone and no voicemail . unsatisfied with the help i got am going 2 change my network the reason for phoning was sorted in no time without hassle i 've used xxx for many years and as it stands ill keep using them , the adviser was very helpful tday nd quick which in this day nd age is a good thing . they answered my problem are you serious ! this is the second callto 191 for paper bills i was told in the xxx shop this was ok i am still waiting happy with xxx overall becauce ur very good i was on business in indonesia for 4-weeks , wanted to pay my monthly xxx invoice by debit card , told by xxx automatic message not possible as business account ( disconcerting ) , went through voice to voice operator who said the business thing does n't apply for settling xxx invoice - all very confusing (you should have correct automatic messages given to customers - away in indo , did n't want comms cut off for lack of payment of xxx bill ) . because a company like xxx phone should know who has payed and who has n't i have been charged for bank charges not my fault intrude to charge me twice i have accepted the repayment so thank u but next time i will consider leavening xxx phone thank u for ur service i asked for a paper bill for the hole me dec to be sent to me twice and i am still waiting this is the third time because i was n't told much about what would happen when it the problem was sorted i have been waiting now for 1 week and a day for a manager to call me and i am appalled by this lack of service ( i have n't had a call ) i was promised i would get a call back today yet again i will have to call you .not good enough .totally unacceptable ya,coz the monthly bill of mine has always been high ,though i try to keep it in limit she was very helpful , profesional n polite . . answered my questions , but when i asked why my bill was higher than usual , was told i 'd been talking too much , know it was a joke , but not very professional , the rest was fine . the customer service i received was 100 % , however the product ( ie lifting content control ) was not andy very happy to have the problem solved so quickly xxx offer the best service i no of and if i have ever had any problems they have always been delt with asap empirical evidence your call handler was charming and efficient . very good service it took them ages to get to the point what 's the query of the customer and how to resolve it . still waiting for the problem to be fixed .waiting for network to update . ur staff wer very well schooled and polite and helpfull .i didnt get the result i wanted but that is not always achievable but it was i felt negotiable ? problem took a while to sort out but advisor was great that 's what i thought of the service have always received first class service from you , the customer service advisors are friendly , helpful and know what there taking about as specified in previous txt i gave 10 for all of them but i would like a refund for all the times it got nothing which is quite bad and know i have n't got any credit helped me with my problem therefore i can pay my bill on the back up date there was no need to get into the mess in the first place : i was told there 'd be no delivery charge-but i received an invoice for one .i was told my number would be ported over ready to work on friday -it was n't ready till monday .get the facts right and be honest from the start .but high marks as customer services compensated me for my troubles and righted the wrongs .well done eventually all very good my call related to a billing question .the call was answered promptly after the automated menu and the operator was clear and helpful and was able to answer all my questions .being able to speak to someone so quickly is refreshing ... cheers the advisor was very understanding but i dont like the fact that xxx internet service is down ! what do you mean i had .a problem with my blackbeery and the team resolved the matter fast cause i just like the way thay deal with me each and every time i call them good quick polite service very helpful , low waiting time thanks becouse of all the problems i have been having with my bb and not been able to use bb and i 've been waiting to use my bb for the last 3 to 4 days every day i call up and i 'm told 4to6hours and .i still do n't have the use of my bb helpfulness & sorting prob : p.d.q . polite , helpful , easy to talk to good service to day .not always depends on advisor based on 1 hour conversation with xxx .after this hour the issue was still not resolved .very disappointed with your service .will be writing formal complain . wil u give 1 pound of credit the man to whom i spoke was clear , concise , helpful , competent and speaking to me from a uk based call centre .he understood what i said and how to use the xxx systems to achieve what i wanted .i ask no more . because the ladies i spoke to were very friendly and helped to resolve my problem . sorted my problem out very efficiently . xxx is great my queries were answered quickly and in a friendly manner . because the query has not at this stage been resolved because my blackberry messenger still is n't workin and i want to use it ! good service because the operator was very helpfull canceled my contract and u did n't sanction it because the bbm is down and she said its because there fixing it could it be bk on 2day ? ? waiting time ,business customs are busy too xxx customer services is always efficient , polite/courteous & very helpful .its a pleasure to use . i am very happy with the customer service i received today although the overall complaint has not been resolved , your staff member re-activated my services pending a later once-and-for-all resolution to the problem .also took two calls in total ...a lot better than usual ! simple problem simply sorted no to get my issue resolved i had to call another number which was an 0845 number disappointed with the contract , been with xxxphone for years , and wanted a more economic price plane , my daughter is with t- mobile and her package is much better than you have offers me , in fact i think i will look at moving for the offer she has . because my blackberry messenger still is n't working !that 's why i 've gave 5 or lower ! very good service because the problem is n't resolved yet i found customer care very helpful no one gets 10 i always find the service that i receive from xxx to be friendly ,helpul and courteous .ross gates cause xxx are **** good service , but nobody is perfect perfect telephone manner , swift responses , good advice , **** voice my query has n't been resolved as of yet but that 's blackberrys fault not xxxs you asked for 3 questions !this is a 4th ! because my bill was very very high and they did n't offer any sort of help not resolved issue i do n't like being cheated bad customer service recognition that between us , we had placed one of our phones on the incorrect tariff and xxx was willing to share its responsibility for this happening somehow ! ! read the notes - it should be obvious ! no q.3 she was patient q.2i did n't receive all of my texts q.1 i ca n't remember question and rating x excellent ,really helpful and polite over all gd 10 the reason i was unsatisfied is because i found the automated service very frustrating and the pay service on the automated was incorrect .i much prefer talking to an adviser issue is not yet resolved . couldt fault him because i like being on xxx it gives you good payback freebies when you top up . 5 was because blackberry services are down again xxx overcharge me every month 4 services i do n't have , they have taken money from accounts that have not been authorised , they have cut our 4 fones off in error .i have left several messages 4 a manager 2 call me back but they never have .everytime i speak 2 a member of staff they assure me they have sorted things out 4 me & the following month the charges are wrong again .if there are any further overcharges on my account i will cancel all 4 of our contracts with xxx & take our business 2 orange ! they would have been higher but i phoned to complain about a billing scam that takes 5 pounds a month from me when i did not ask for the service the service was fine , but it took me 10 mins .to get through . because ive been messed around so badly by xxx i 'm now leaving i 've had enough not sure 10 all my questions and solutions were what i needed xxx is big company but this is my 4 th year i still pay big bills you people need to discount as a good costumer good service the lady who helped me was very good at customer service and very friendly thanks the rep could not have been more helpful .once i have studied what he sends me , i will decide whether i remain a 3g customer of xxx . good service great service very good advise unfortunately my last upgrade phone has been c ? ?p from rtart and past 3mnths even worse and cant use phone .beenwith u for what ?28 yrs . i have always had xxx and the advisers have always been very helpfull and very polite and friendly and if they ca n't they will try to find out 4 u .well done keep up the good work plz do not change . just great service i believe this is a fair rating of xxx on this occasion . good overall communication and understanding by staff i 'm busy sorry the man was a good advisor and helped me understand how to solve my problem i was very happy with the service and the lady was very polite the person i spoke to advised me certain things and then did n't record what he said to make me look like a liar it was on the whole good service al he told was gd info and al was done in about 30secs he was very helpfull and solved my problem 3 questions 3 answers because i have had 3 different answers from 3 different people today regarding my phone problem and it 's still not sorted after months of calling and speaking to offshore people who couldnt help and useless live chat i managed to speak to some `real ` customer service people who worked together to resolve my issue .at last !i was one click away from leaving xxx . i was satisfied my query was dealt with efficiently and speedy yes no positive outcome no result good manners , good service , good reply .job done .andrew staff knowledgeable , helpful .call quickly answered & quickly completed . the help i got was useful , but my blackberry still ai n't activated and i ca n't get to my internet or blackberry messenger so i would give you higher ratings if you would activate my phone quicker xxx had switched off the mast that gave me a signal on 10th february .i had no service until this morning .i complained all the time but was told xxx had no responsibility towards me and i had to stay locked in the contract for 2 years although i have no signal . i do n't like your service so will be going to another on completn of contract great provider he was really helpful , polite & eager to ensure customer satisfaction . the advisor was prompt , engaging and really helpful , sometimes xxx puts on rude staff member , but he was good , and to the point , further he kindly spoke to a different dept on my behalf , and that 's why i was highly impressed !i hope he get promoted !mohammed ali . the lady on the other end of the phone was a pleasure to talk to my query was resolved quick and efficient very helpful and knew wot she was talking about ... the chap who dealt with my enquiry was competent , friendly and helpful .it was also a joy not to have to deal with a recording or indian call centre .10 out of 10 xxx ! ! ! the advisor was very polite and helpful service was excellent ..... clear english .... as opposed to foreign accent that you have to ask to repeat ... just a great service my complaint has not been dealt with last time i tried , my request had not happened yet t staff colleague took t time to talk me through what i wanted to know online , she was also polite and friendly , it 's nice to be dealt with at first touch as opposed to being transferred to several advisors . being a vf customer has been such a dissapoinment , i continue to stay with u as i am obliged to for other users to call me . 10 because the service i received was great iv been your customer for last 15 years with high tariffs , i need a second phone and maybe an ipad and needed advise on the best deals however your adviser was not very helpful in finding me the best offer so i would probably looking into other networks excellent advise and now have phone up and running !thanks very much xx did n't resolve a on going problem in one week .absolutely terrible service if i was not under contract .i would leave your .company tried to call 5+ times over 2 days .first call i was told someone would call me back .no call back .second and third calls i was cut off .fourth call promised me a callback from his supervisor within 45 minutes which did not happen and fifth call did not resolve my problem .the operator went against my specific requests .have asked for a call back from a supervisor but i am still waiting .problem has yet to be resolved . very prompt , helpful and cheerful ladies but they could n't solve my b'berry problem .agd good service .exact answers to my questions . too long for text - phone me the advisor i spoke to was fantastic .she was very helpful & built excellent rapport !she listened to my problem & sorted it out straight away & went the extra mile for me no one phoned me back as promised and my phone is still playing up generally good service answered my query quickly with no hassle because the support n help i received was very good n did have to wait long or put on hold god a long time which realy gets my goat . because you asked call i found the service very good as i got through quickly and the person who dealt with my query was very helpful . no go away it has taken a number of calls for this issue to be resolved .things said by advisors have not transpired .if i did not check constanly i would have lost out on 300.00 as a single mum things are hard enough without xxx phone ripping me off .i have lost trust in the company and will be ending all contracts as and when they come to an end .having stayed with xxx for years i have come to realise that long service with xxxphone doesnt mean anything .thanks for asking .unhappy customer . excellent service she hopefully solved my issues great service and answer my queries because i arranged to pay this bill at the end of the month you agreed then u cut me off yes the young man new his job . i was happy with how the advisor handled the call she was very helpful and pleasant . the guy waas helpful but the problem itself is still not solved she spoke to me like **** and would not help me u r **** **** the customer service advisor wax disinterested and i find xxxs service poor i had all my questions answered quickly and clearly leaving me completely satisfied with xxx 's responses . always been helpful not happy with service at all have had to pay two big bills in last 10 days .it was a struggle but xxx have twice given me extra time to pay .many fanx have been a customer for a long time service when i call is good , but have occasional network issues which are frustrating that you can resolve by adding more coverage in areas that have not had it for decades . poor service poor communication was refused confirmation my direct debit was set up and still not been set up kindly go throw my call with your advisor to know why 0 because one of the operator she is being rude to customer such as my self . excellent service from xxx have been a long term customer and will continue to be . waiting .one person contradicting another .will move all business excellent customer service . . good service stock answers and not personable . but that 's the fault of vodofone more than the individual .the shop assistant was no better and how you guys can expect people to put up with a web site that has no e mail connection for at least 8 wks ....you can still send them the other way ? just ? frustrating miss lending information don ,t know my phone still ent working and i do n't no when it will be working the cs advisor what great and answered my questions .the reason for the 5 is the company not the people that work for it .i can not wait to cancel my contract , i feel cheated at being advised into a 24 month business contract that has cost me vast amounts of money .therefore i would most certainly not recommend you to a friend however , your advisor was very friendly and competent . xxx is rubbish and i cant wait when my contract is over with u very satisfied question was answered , quickly , efficiently and by a friendly representative . excellent call handling .good product knowledge .established excellent customer rapport . because myself and my husband have been with u for about 17 years and never had a problem and everyone is always very helpful and polite lady who took my call was not intrested in my chat about my account ,felt like she was distracted or near the end of her shift ! csa was polite , understood and explained my problem and it 's solution and corrected ! i have always had good service from xxx hence my long term use of your network .the service i received was very efficient and friendly and human .i cannot fault it .although removing content control is a problem to me as i cannot do it over the phone . simple clear and excellent service i have been a xxx fone customer for last ten years , after leaving orange .your staff are extremely helpful , patient , polite and i 've spoken to a few .would recommend xxx fone as i will be customer for many more years . i was over joyed with the reponse from the lady she was every helpful the girl was professional , polite and listened to my ranting about blackberry then fixed it ....nick before could not .... excellent service from the rep overall i 've been a happy xxx customer for many years , but it has been a little annoying to be without network coverage for over 24 hours , especially after picking up a new phone .on a positive not , the person dealing with my case ( stephen- i think ) could not have been more helpful and solved the problem .thank you ! george frustrated that my sum could not be activated .the young lady tried for several minutes .was impressed by her calm and professional manner .if she is ever looking to change companies ... i would welcome her .thank you the problem with my phone was n't sorted out , and it could take some time for it to be sorted out . felt they was correct to the call made because i think xxx is good .how do you know when your bbm is working ? i have been with xxx for 15 years and have always been happy with your network . all question answered . the time i phoned for help .which you could n't .at all .so 0. the person on the phone was extremely helpful but considering that we have been trying to get our missing statements for all the months since sep 2011 , including the september statement , i have still been kind to xxx .if i do not receive the hard copy statements by mid next week , i will have no choice but to lodge a formal complaint ... no one is responding to my request which was promised when i took on the new phone i have been a customer for quite a while now and do not normally have any trouble so that 's why i rated what i did cos the first advisor i spoke to did n't seem to have any knowledge and cut me off for months , i 've been checking on web to upgrade and it stated 24th feb. . now today ( 24th feb) when i check , it says 2nd april ... very disappointed , might leave i was happy with the service the guy i spoke to was being genuinely helpful and spoke to me like a human which is rare in call centres these days ! good service i love xxx and the grils cuz i want to set up my bb messanger and u dident the advisor refused to put me through to a manager or supervisor after passing me through to 4 advisors i neither got my problem resolved or put through to the department i 'd asked for on more than 10 occasions !i 'm still yet to resolve my problem after being on the phone for nearly 2 hours ! very helpful connected my phn after a few probs with card as i told her i would pay by another card in morn i have told your team about this all week but no one wants to pay any heed .listen to my calls to xxx you will see why also i feel very annoyed after being a xxx customer for so long good service very friendly on the phone and good service i have tried to resolve a long term query with my bill .i have proved that the phone could not have been used at times on bill .now i have to phone collections to try make sure my phone does n't get disconnected whilst i write in with my query .i have been a contract holder for 13 years and am extremely dissatisfied with way xxx have treated me on this . friendly professional service no happy about customer service no she was english and listened to my needs without talking over me not being rude but most people are foreign speaking and ca n't understand them not there fault fit trying but customer needs are so important for a bussiness nothing has been resolved yet until i get a call on monday . adviser the operator had no idea when the maintenance was scheduled for even though the problem was already reported .he could not tell me when it is likely to be dealt with either .the service is very important for both mine and my husband as we do a lot of work from home . your amazing and helpfull the reason is because yes excellent service no nonsense , quick service , knowledgeable pprrson on phone yes if u read my first text on q 1 it will tell u .bein cut off and not ringin back is not customer service .avin a day off work 2 rec a phone and not rec it .sales person did contact courier but nothin sorted she was very friendly and helpful the staff is bag and poting phone down on people good listening and attention to detail .goods arrived when expected within 3 days .do far so good . my problem was solved with ease and my further quiery dealt with thoughtfully to my advantage as a customer .cheers excellent service **** i rang to find out if you can down grade price plans and other carriers offer it but xxx dont .the customer service representative was very nice and helpful 10 because i would recommend xxx to anyone 4 because my query was n't resolved but she did try and find the problem out , the advisor was helpful so 6 because xxx are far better than any other mobile company that i have had and they resolve any problems i have and quickly the advisor told me that bbm is not working at this point in time but yet everybody i have spoke 2 that has a blackberry they say its working !as for the 1st question i have not had much exprience with xxx yet !as for question 2 i did n't think my query was dealt with as well as it should of ! i was given different advice in your dewsbury shop to the advice i received on the phone .apparently the staff at the shop do not understamd your procedures . advisor very helpful but in fact question not resolved yet not at this time thanks , answers were honest replies . q1 .i usually have an ok experience with xxx - most of the time .q2 .i tried to make a partial payment on my bill but the transaction did n't go through even when there are sufficient funds to have paid it .this has happened before and often a problem of communication between my bank and your company .i shall call my bank in the morning .q3 .not the customer service rep 's fault but he was difficult to hear- possibly his equipment .i would have likes him to have offered an alternative solution to me trying to pay- my bank had already closed so i was unable call them this evening- he could have perhaps suggested he would try taking the payment again in the morning .or some other such positive action . it was a fair comment exellent as always because i love xxx : ) the lady was very professional . liked to call back , not convinced the answer i was given and therefore felt maybe just wanted to get me off the phone as it was nearly 6pm. because xxx is the best the advisor was helpful .but i got cut off from you end and my problem has not been resolved misled into buying insurance that did not provide the cover i required he supose to ring me back and he didnt because my problem has still not been resolved and if it would n't give you any trouble i would like to talk to the blackberry support team as soon as possible the advisor was fine but i thought the issues had been resolved last month and was frustrated to be ringing up about it again , so less trusting this time around . the advisor did not help , code did not work , she put me on hold 3 times without the music for 8 min ! ! !she did not apologise for anything when i asked for a compensation she has put me on hold again and hung up ! ! !and did not call me back !that 's why ! still got the problem with my phone ! good experience with xxx . the advisor , shani , was very helpful and understanding .some advisors at collection point are judgemental , but she was fantastic and very easy to talk to. , a big thanks to her . customer service is very poor .you lack certain basic skills for handling business customers . helpful , friendly and sorted the problem , what more can i say the advisor did help me , but made me feel embarrassed that i ask for time to pay on a number of occasions .my bills are large each month so i do need that extra time at times . no felt like it the girl i spoke to was very helpful and had nice manners could not send my no to you as lost it because my quiery was not resolved . poor signal , constantly dropping calls .patchy network reasonably happy because they were very polite and they spoke very clearly and made me feel like a happy customer the adviser was polite and friendly and assisted me well .he resolved my query , however the reason for my call is that i did n't receive some info by text that i was told i would , and upon calling xxx i was told that i should have received it ( but didnt ) .i have had no major issues with xxx and although i would n't not recommend xxx , i would n't particularly recommend them either .i was disapointed they could n't offer me a better contract package as an existing customer .i have therefore taken out a new contract with a different provider . the man wos verry help full the call was dealt with efficiently and in a kind manner i am tired of having to phone xxx for signal related problems in the centre of a big town .i 'm always fobbed with of reasons why i 'm getting no signal and nobody acknowledges there may be an actual problem .in the end i waited 12 hours to get a signal .also my international calling had been switched off again... crazy for a business . because i did not wait long , the adviser was very quick to resolve the problem .polite , nice and professional problem not resolved .member of staff not understanding , sympathetic or helpful .did not seem interested .did not offer a solution to my problem .overall , terrible customer service .should be addressed . lack of flexability on contract length for long term customers so will b changing provider my problem was dealt with quicky and the woman was very friendly the ratings usually would be very high ...i 've been a customer to xxx for years but disappointed in my bbm and internet service as i have not been able 2 go on it as the servers are down but still took my payment i would like a refund if xxx still from next week let 's me down i will be telling other people about services she was great .and it was great to speak to someone who could understand me and i them very helpful , friendly & curteous . after being mis informed from the first agent , the lady today was exceptionally good , sorting out the problems and arranging to have my phones reconnected .she obviously had told the collections dept .the issues , so i did n't have to explain myself again .brilliant , excellent service , good service adviser dealt with query very effectively where ? because they are very helpful and adviced me correctly the person offered no help with my query and seemed disinterested even when i said i was goin to other network to see if they could help they could not wait to get off the phone stil got no bmb on since oi ad ot wensday my problem has still not being sorted the customer service was very good .what i am not satisfied with is the fact that i do not receive a statement of my bill , and it is very confusing to understand how the billing system works . helped with my query the service was quick and sorted the issue dont think much of the rewardz it waz better wen it waz the bonus bank it tuk 2 long 2 claim the rewardz on line .and think that theres 2 many goin a waste and not being claimd cus tha ave no access 2 the internet or are 2 old 2 understand it al the person dealing with me was very helpfull .his name is darrell cartledge .could n't do enough for me . coz ur customer services lie and then them expectation s ca n't be put right and now i 'm outside my 7 days cooling off period otherwise i 'd cancel because xxx help me when bills r overdue problems with the bills every month because the guy who dealt with me was very polite and professional and sorted everything quickly because i am very pleased with the service i recieved from my advisor . cause it was good information no the i spoke 2 did n't really seem to know what he was doin or even give a **** i gave a 5 because i believe the solution was genuine attempt but i fear it will not work i have 8 s for the other three because they were polite and tried the best they could one call took 45 min s i couldn t give a ten because there is no solution very helpful and very pleasant not helpful , do n't listen , charged for services i never asked for . quick courteous response to my request - and no sales pitch . no... the advisor was very poorly trained .his answers were not accurate , he was argumentative and extremely unhelpful .very disappointing for xxx business . myself and 2 colleagues have been unable to receive a xxx network in my business over the past 36 hours .on my first call i was told this would be resolved by 5pm .it was not .i have not been given a date when this will be resolved .i am in the first few months of my brand new business so it is vital that i have working access to my phone and internet .i would appreciate if the error in the network could be fixed as soon as possible and my phonebill adjusted accordingly due to having no access to the network .the advisors i spoke to were perfectly pleasant but they need the support of the engineers to get issues like this resolved asap to ensure customer satisfaction .thank you . abysmal service , poor advice , i have been lied to , extremely dissatisfied i was given no help and told that i needed to go on line , when i was advised about the service i was enquiring about over the phone , and was disgusted that the advisers were unable to advise advisor was very helpful but i raised a case which it appears had been poorly investigated .also i cancelled something in october which i am still been charged for now .until today 's advisor helped me rude disrespectful and unhelpful team have completely ruined whatever affiliation or loyalty i had with xxx the the blackberry service is not working under xxx and i have called numerous amount of times , and no one can tell me when it will be restored !i have left orange to be with xxx , and my orange blackberry is working perfectly fine .this is a kick in the teeth ! you do n't help at all but the man was really polite i did n't get the problem solved the first time i contacted xxxphone because the bill is unreasonably high and complicated .ive been a customer for 15yrs .highest bill ever th lad was v easy 2 ans my questions and v honest xxx answered all my questions professionally and where very helpful i was charged 4 pound cred to call yous and it shlould have been only 25pence i cant remove content control iv ad this sim years but coz its registerd in my partners name i cant av it removed as my partner isnt able to comfirm this as she is in hospital .iv topped up credit with my bank details so i dont no why u cudnt sort this out its not like im profiting of it ! ! very helpful easy to understand still not able to connect to internet i got transferred put on hold then cut of and your price plans are more expensive than conpetitors n/a i am very disapointed with the service after being with xxxphone for over ten yrs ,i have rang on numerous occasions and got no result for my complaint ,i feel cheated and mislead and almost like i am being called a liar.theproblem was caused by people not listening to my requests at all .i want it resolved asap and feel no alternative than to take my money and custom elsewhere . did not solve my problem but he did say you have had problems with your computer since before christmas satisfied with everything we are very happy with xxx thank you 4 your help any time i call the staff are always helpful , i can understand what they are saying and my query is always resolved hence the reason i have been with xxx for over 15 years not happy at all 1 . 1st call disconnected 2. waited for over 15 mins before 2nd operator said be 1 min held for a further 15 mins 3rd assistant said wud phone me straight back on landline now over an hour ! 4 . now technical problems !unable to get through to transfer contract from 02 . 5 .no confidence in xxx all my queries were dealt with quickly with no hassle and by a brit who understood wot i was saying it 's good excellent person ion phone brilliant service overall happy with xxx customer care ..and would also like some advise on gettin a new phone . . pleasant swift service .thankyou it wos a polite friendly and helpful service . ok vodofone at home closing at 6 and not open at weekend very frustrating .may change provider . the advisor was very pleasant and helpful and was able to answer my enquiry promptly . because i can no longer check my balance good service cause had three phone bills send out in three months all wrong so i will be leaving you as soonas i can i have rang half a dozen times to ask about my upgrade and get put on hold or no one rings me back !tonight was the final straw ! ! tomorrow i am going into town to find another provider ! ! ! call was dealt with speedily and to my satisfaction . i have had both good and bad experiences during the last 5 days but the lady who i spoke to yesterday whom i am baseing my opinions on was really helpfull and caring she did her best to sort out my problem , which she did to my satisfaction .mrs j eaton vicky was very rude and put the phone down twice on me was not listening to my queries and all the time interrupting me .she refused to put me through supervisor .extremely angry type of person not fit for such job .i am customer of xxx phone nearly over 15 years on and off and never seen such treatment i am waiting call from supervisor of the second advisor i spoke convey my message but i am not hopeful of any response as i feelnow your company do n't give dam to customers .i will definitely raise this issue at higher level . problem resolved efficiently and effectively everyone i spoke was helpful , but a simple sim swap took 5 separate calls to xxx .that is ridiculous query not answered due to xxxphone connections issues and not being able to get through to relevant dept i wanted to give notice to end my contract when it expires and was told to put in writing .i have not had to put in writing with previous providers . great service i gave 5 to question 2 because you could n't match my price i been given from another service provider for my contract and i would loved to stay with xxx as i 've been with your service for years , i hope that you will be able to offer me that deal in the very near future .the gentleman i spoke was very understanding n helpful . after 7 years with service no problems polite advisor but unresolved issue i am totally disgusted by your service and want to cancel my contract asap cos the man was very polite and helpful very informative my bill is too much because of internet costs as an extremely loyal customer i am disgusted a supervisor of yours deemed it necessary to say i had to pay for a sure signal box in order to get a better signal from xxx ...i will be sourcing another supplier because i used to work for british gas and i know what twats u big company 's are ! ! ! ! ! my queries were answered .well system went down hence the advisor was unable to resolve my issue .advisor herself was as helpful as possible considering the circumstances my problem did n't get sorted out at all . advisor very good just not happy my problem was n't sorted the first time i called xxxphone .a mistake that cost me a great deal . cause u did n't help the gentleman sorted what i needed very well the customer care representative was excellent .she heh a great job and i would certainly recommend that she must be informed and appreciated for her work . always very helpful and quick to sort out problems . service the guy was helpful ,polite and sorted the problem . he done his job and did what i asked if he could do .: ) thanks cuz i bin charged 4 my bb bt still not conected advisor very helpful , but no signal on my phone til midday tomorrow , not great . good service and helpful query resolved instantly issue was handled quickly and fairly - though it was caused by xxx originally rubbish customer service .the advisor who 'helped ' me did n't care . i explained my internet is not working i was told to turn my phone off take simcard and battery out put it back together and it would work .clearly not i have been committed to xxx for over 10 years ...when mistakes have been made ... xxx staff have always been quick in rectifying the mistakes . very helpful team x because i dont think th service i recieve is upto much anymore because i have been with xxx for long time and l like it i was happy with the knowledge that the advisor had about the situation , however not so happy that i he to buy a new device the person i talk with was very helpful the person assisted me was very helpful had a good understanding of the issues and amazing knowledge the lady who dealt with my problem was very friendly , helpful and continued even when there was a problem with the system ma bbm is nackered and nobody is gawny get it fixed man its the weekend am mwi and a want to broadcast like mad get it sorted ! so long waiting its take long time to in touch with customer agents . . i have been with xxx for many years and always found them reliable , helpfull and friendly although very dissatisfied with having no blackberry messenger services even though money was deducted for this because my bbm aint working cos there quite helpful but took there time reconnecting me lost phone and assistant really helpful helpful advisor and previous the advisor i spoke to was very pleasant and helpful the length of time on hold spoiled a good service wud not great service it 's been a long and frustrating week trying to get through to u , not being able to be transferred .tonight happy to say it all got sorted . got cut off during call , advisor did n't know answers so got put on hold a lot but was a lovely person was in queue for a while .also could n't cancel contract on call have to email in .nor could i buy a bundle of texts for abroad the ,lady i spoke 2 was very helpful and answered my query very quickly !so i was very satisfied with my service !thank you the operator would n't discuss the problem and i had to contact my husband and he said that he has given his permission for me to talk about the account .it has been a real pain because of your incompetence very helpful customer services very clear and hard working unhappy the reason i called was because your system is down and i 'm not happy about it my querie was resolved very quickly and efficiently my new debit card would not go throughhave 2 get in touchwith the bank . coz you r the best q1 i have loads of experience using xxx because i 've used xxx all my life .q2 i did n't really get .q3 i 'm really satisfied because the deals are really good and the free bee rewardz are good . i had to call to speak to a second customer service operator , priya , who resolved the issue as the first customer service operator , steve , seemed too lazy to resolve the issue and asked us to go to a store . was happy with everything .very pleasant person and helpful xx i 've been a xxx member for years and i 've never been treated this poor by yourselfs .i 've lost a lot of money from poor communication and i 'm very tempted to leave xxx and take my custom elsewhere no 3g first xxx is brilliant for me second i did n't know and finally the problem i had still not solved excellent service x was told that the transfer of the micro sim would take 10-15 mins and i 'm still waiting over an hour after and was wanting to go out but do n't want to have to take both phones it was poor service and the second guy cut me off . . typical xxx ... you did n't resolve my situation .i needed to block a number and it could n't be done , even with a crime reference number from the police .last time i called xxx they said that it was possible under certain circumstances but not anymore .not helpful .this policy should be changed . problem was sorted quickly and member of staff spoke to was very nice : ) one told me one thing and had to phone back was told something else phoned back a third time had to reverse from first call the advisor answered my questions very carefully and gave me good advise .it was very helpful and i was very satisfied with the advisor i spoke to on my most recent phone call .its a great service and i would recommend it to other . as one person tells u some thing and other person tells you different and did n't really seem like the cared to help good servis ive been askin for setings for internet and got no help very upset my query was not resolved and an incorrect analysis of my bill was given to me . she disconnected my call ,she was rude , couldnt sought my problem cant even has answer to the question ...and finally xxx cant even match the offer for 4 yrs old customer whom as a new customer tmobile serves more betterly ... excellent service as always ordered and recieved a new htc phone ( all very good and went well ) , except the charger is not correct .annoyed i now have to go to a xxx store to show them , and if they have a spare charger hopefully they will let me have it , if not advised to go and buy one .if i buy a new car i expect it to come with a steering wheel and not to be advised if the garage has a spare you cab have it , if not - what go and buy one on e-bay .not a good impression . under the situation .your staff were very polite and very helpfull .and quick .top man . can't write it all in a text ... sorry happy with service i had a call today from an advisor ryan , he was answering my query without data protection and this made me feel so uncomfortable i immediately rung another advisor and they habdled the call well , overall distressed at how easy u can go into someone 's detail without appropriate security question . . why else have i got a secret password on my account for ? ur customer care superviser was helpful but u charge to much to talk to one of ur workers . the lady i spoke too was very helpfull and explained my query clearly .she very good at her job although the advisors were polite they were unable to resolve my issue and i have also been told 3 different stories emm you helped me get my backberry seated up thanks , but did n't really like the lad i was speaking to! did n't solve my problem adviser was really good however there is nothing wrong with my phone as internet works perfectly until i come home from work .have been forced to pay out for broadband because of this now ! ! ! because the problem persists in 3 months , i have had 3 loses of service , as a business phone user , this is unacceptable and has cost me money way over and above my contract . good service because this is the 2nd time i 've tried to activate wkemd freebies !hope it works this time ! took to long to answer and i ended the call had a porting query and was a little disappointed that the option was not obvious and the advisor had to transfer me . the operator was helpful , polite and dealt with my query very quickly . well ...the man i talked to was super helpful but my btopenzone still does n't work and i do n't know why .will have to call back at another time :-/ i was put on hold for 20 mins , the call was picked up and hung up twice and placed back on hold and then i was put through to your own internal it fault department .all because the line closes at 8pm i assume as your staff wanted to go home . i am most unsatisfied with your customer service his name was sid he was very rude unhelpfull and he lied , i asked to speak to someone else and he cut me off systems are down ,so i have to call later again.generalquestions have not been answered as expected .representativedid not welcome me warmly nor did i had the feeling that she cared for my query .nosufficient explanation. i felt that the representative did not want to speak to me and tried to end conversation as quick as possible coz i likle this servise but my bbm is n't working but overall ist good i 'm in a good mood because it 's friday . the advisor was very helpful but i do n't think she was able to resolve my issues fully , i frequently have to phone to correct problems on my account ! did not the service got cut off cos it was 5 to 8 n closes at 8 , now ca n't sort fone out ten youi asked ......... service/chgs ..... they never andwered mmy query which was important and was very unhelpful telling me to ring back in the morning ! i like xxx - always stick with it and find staff friendly and helpful . good honest customer service and mutual individual customer respect .david :-) i have been unable to top.up online or by phone and have no credit .i am very frustrated but the assistant tried hard to help and was polite . always a problem with bbm and texting , always problems with the xxx network 0 if service breaks want it fixed whatever the time each time i top up u tell me my card is not registered i was asked to press 1 only to be told they dealt with lost cards question one ... based on that experience alone i would reccomend xxx as the advisor helped me with a query she didnt have to and was polite , question 2 , as the customer service dept is shut getting the information i got from the advisor was sufficient enough , no 3 read other 2 comments again , i am not happy that i have been charged for txts when i should be on the freebie plan , also getting charged 25p to be told the office is shut . problem still not resolved no one answered the phone after being put on hold for forty minutes if its not sorted i will leave as this kind of thing has took place before so its really down to xxx if i stay or go my enquiry was dealt with very quickly and the advisor was very friendly 7 they were all sorted when asked could n't get thru to a relevant person who could help the adviser was very polite and helpful please have customer service call me asap. the contract is up for renewal shortly , and although i 'm happy with my 'phone and contract + wonder if i could do better going elsewhere .i.e .more value for money etc . lady tried best to help but since it was out of hours it was n't too helpful could be improved by longer opening hours ans more options on out of hours because the person i spoke to was very helpfull i thought the person who dealt with me was courteous ,polite ,professional and keen issue resolved efficiently . .very nice advisor :-) dealt with query efficiently service was v good overall politeness n efficiency . need help setting up new phone and could n't get through to advisor good service . i felt everything i needed to no was straight .forwrdand was n't passsd feom one to the other poor handling of order but good customer service after . i have problems with the network constantly that 's why i would n't recommend it but advisors are always helpful and polite . very good service , very helpful friendly man today but sometimes i have spoken to some girls who are n't as friendly the outcome and the customer service from agent and manager polite efficient effective i have always had first class customer service and any problems have bn resolved very quickly unsatisfied with the insurance and customer services no no direct call back as requested .the situation should have not arisen .and 24 hour help line tried to top up my phone , had a problem . because the problem was sorted straight away if u would please phone my phone i will gladly explain to you but dont like explainen my self by texing as i would like to hear ur coments on my answers please thank you 1st class customer service .totally impressed , everything we asked for was done straight away .thank you service was good no issues at all i am yet to receive a callback regarding my complaint , i found staff unhelpful (especially billing in eygpt - could n't understand me so had to repeat my self several times ,line disconnected ) ... as a new customer i am filled with very little confidence ! ! due to the nature of my complaint - great first impression ! ! going to leave xxx at first opportunity ! ! non no one really knew wot problem was . lack of communication and understanding .not helpful .need a beta deal soon ! it was 1.30 in the morning , i had to block a phone which was stolen and it was done swiftly , efficiently and without any fuss . because im drunk .i dont even remember phoning you you-not-helpfull because there 's always room for improvement you could n't give me my pin no you tend to blame the iphone ,and not your service , i never bought a 3g phone to switch it off to get a better signal ,you never seem to have a problem in my area ,but i spend plenty of time turning my phone on and off to get a signal just not perfect 10 very helpfull indeed calm and extremly polite i feel the problems were xxxs faults and they should have never occurred personality and nutralize problems thankyou x good service that my bbm is n't working or my internet and it has charged me ! very helpfull pleasant very polite lost one of my phones ,months ago ,in the sea ,still paying the contract ,going to e mail cancellation.thoughti could do it on the phone because i recived my phone yeasterday at 12 o'clock and and topped up for my blackberry messenger and i rang up because it did n't come on and l spoke to a man and he said i had to wait 6 hours so i waited 6 hours and it did n't come on i tried ringing you back and you were closed so i waited till morning and spoke to a man today he helped me sort my phone out but my blackberry messenger still did n't come on if it comes on soon i 'll be very happy but if it does n't i 'll be very disapointed it is the first time i 've been on xxx and to be honest i 'm not very happy 1 ive always been on xxx still unable to get answer machine to notify me of a call the adviser was helpful straigjh i phoned to get my internet back on and the woman told me what to do but my internet is still not on ! solved me problems straight away spoke to a young lady this am who could n't have been more helpful .sortdmy query immediately and no waitin time 4 call 2 be answered . was told that the agent was gioning to call me back but did n't was pleased to be able to access my account , although account / password details was n't sent to my email address as requested . past history with contacting xxx and still not getting anywhere i could not fault anything just really good help and service every time i call you the guy i spoke to was fine , but i 'm very disappointed with xxx i took this contract out because i was promised that xxx had improoved there signal around the uk as i have been with u before .i struggle a lot of the time to get a signal and 3g never ever works i can only use the internet when its ` h` which its it intermittently .it is possible that it may be the handset that 's at fault if so and u r willing to resolve my issues .i would much appreciate an iphone4s as i 'm also not impressed with samsungs galaxy s2 .i had an iphone previously and they are 10 times better for quality of apps.thanks for yr time gary i called in order to upgrade early , i wanted the white iphone 4s but did n't want to pay and wanted to keep my same tariff !i got all i wished for :-) thanks the adviser was good but not sure why problem occured your adviser was very polite and helpful the wait time was very short !the operator was very polite and helpful and solved my problem very quickly as i now have my internet working fine !; ) advisor was able to tell me the problem and offered to top up my phone straight away . example of what all phones companys should be did not resolve my issue at all and did not seem that interested in solving it either the adviser who dealt with my problem did so quickly and affectively living me happy not annoyed or feeling stressed . too long on hold .too vague a fix .no explanation as to why the problem occured .no confirmation that problem fixed & charged for talking 2 customer service ! u dealt with my problem very fast and very polite on the phone which in my book manners go a long way thanks she was very nice .friendly and helpful x you lot havent got any blue about customer loyalty the lady i spoke to was very friendly , listen to what i said and answered my problem . first phoned at at 0800hrs and told collections not available till 0830hrs phoned again and told 0900hrs .found the person i spoke to difficult to understand and and not sure he has resolved my problem . because i wasnt satisfied with the call always helpful .and any problems always resolved . insurance preium far too high very helpful and polite ` neil ` was friendly ,knowledgable ,patient , good natured ,professional & easy to understand ! phoned up this morning got it all fixed service was very good been with you for ten years as i do not have internet ..i had to call customer services ..and listen to info which was irrelevant to me ..which took a while ..but once i got through ..i was happy with the service and help i recived ..very promt. . don t have any problems i received a first class service . 5 is the middle of the road and sometimes do n't get i want because the advisor was very friendly , happy and resolved my issue within 5 minutes . the adviser knew about the future of iphones ...was very honest , told me which price plan and phone to switch too n why did not force me into anything i did n't need ...clearly listened to what i wanted ... better than any other network i 've been with answer my questions quickly and that 's what i needed cause i was just boarding a plane and sorted my problem ! it took ages to answer the phone .i almost gave up .the adviser was helpful but it was so difficult to understand because iam very upset with the miss sold contract i have been sold the lies and info that 's never been given correctly and the low customer service you provide dissatified with service i got this morning the guy was very very helpful and polite x very helpful because the advisor answered my question quickly and efficently very unhelpful , felt he was shouting back at me , did not give me options or try to make me feel better about the situationawful customer service , makes me want to leave xxx .extremely dissatisfied feel you are just trying to make money out of me .have not been kept informed .disgusting the adviser solved 3 different problems for me , so i was more than please .thanks polite friendly efficient thanks the second question i rated a 2,because the technician did n't seem to know what he was doing and very unsure of his actions .in the end he gave up and gave me the phone number for the,manufacturer of my phone . yes .i was very upset about having to top up my phone to call customer services , this should have been free .it makes it worse because i put 20 pounds on this 2 days ago x phone came back with something else wrong with it .agent friendly but unable to help . yes i was suppose to get settings for mms an still never received them . i cannot or anyone else with xxx call my wife .07957 867076 you try from a mobile . ive found that every time i have a quiry the xxx advisor has getting it sorted straight away swiftly and efficiently overall xxx a great network to be on i have always been on xxx and would recomend the network to anyone . 1 ) i was disappointed when a man told me about the phone , when i went into the shop , i felt conned .2 ) both times i 've complained , they were both really nice and helpful 3 ) same as the above i have been told many diff things by different advisors .told to email via the site never received responses , and to this point my problem is n't resolved ! ! ! ! ! ! ! ! my query was handled efficiently and the lady was extremely helpful and understanding , and very pleasant . always had good service from call centre team been very helpful i found i think matthew really involved so polite and helpful no laziness on behalf of the advisor really nice lady beverly , genuine and eally helped me r good help could not solve my problem and have to go to local shop but staff excellent coz i had a problem with trying to txt call bbm sms and ect and it was resovled wiv in about 20 mins that 's y i rated so high thanks q 1 question was irrelivant excellent cusst service no getting sick of calling up about issues faced since taking out new contract , being told different things on every call , offshore advisors causing more issues , being overcharged each month !guy i spoke to was fine and hopefully sorted issue out , if not i will be calling back to lodge complaint with an operations manager ! ! can't wait to leave xxx when contract is up as whole experience has ruined my feeling about xxx have been with xxx for 8 years and have always had any problems resolved quickly , advisers are always polite and helpfull .overall service is exelent , would and have many times reccomend xxx . just pleased with the help i have to many issues to put in a txt message .you would need to call me 1st advisor not very helpful , second advisor got it sorted second time had to call to resolve .hopeit 's sorted i had an enquiry with my package and was thinking of leaving xxxphone .the advisor helped explain matters and answer my concern .as a result , i 'll stay with xxxphone . i 've had to ring for the same issue three time because the previous two advisors did n't solve my problem .hopefully third time will be the charm though it should 've been solved on the first . it 's my choice all good. not happy with network problem for 2 days xxx always deal and help with any problem i have just very good service english speakin staff who know what they are talkin about my questions were answered with accuracy and professionalism and my problems resolved immidately .this experience was vastly different to past ones so well done xxx . the customer advisor was very pleasant and helpful and solved my problem . always polite .easy to contact .always helpful . adviser answered my query in polite and friendly manner friendly well spoken and very helpful i only had a simple question but the response was given quickly and in a very efficient manner the advisor was very pleasant and helpful i 'm a new customer and ca n't get all my services ,customer services were helpful today only because the issue was n't resolved with the first phonecall .i did n't receive a phone call back and i was misinformed initially .however the second customer services lady who resolved the issue has begun to restore my faith in xxx . well spoken and polite that 's xxxphone was helpful and rectified the issues helpful person .one of the products i 've been sold was n't as good as i hoped already have in quest one do not text again i am already a contract mob phonecustomer and bought a dongle p a y go 2 week s ago . i have been with xxx go over 20 years and have only once had a problem which was eventually sorted out so the customer service is excellent especially since i am on a business account chris was pleasant and answered all my questions & i now know where i stand ! all advisers are always very helpful . because my phones not working like bbm and facebook was given wrong information by first advisor , which was corrected by a second .not very impressive . the advisor michelle was extremely helpful and understanding of my needs and resolved my issue efficiently and effectively with the minimum of fuss excellent friendly and patient service well i have not received a text confirming iam on the balckberry internet so i still do not have blackberry internet your advisers r very helpful and considerate that 's y they r a credit to your company problem was n't solved .simples the operator was fine it 's just xxx products do n't work properly and the staff can are only as good as the tools they work with i was very happy with it have switched from o2 to xxx for better service , new contract , unable to use fone fully and matter has n't been resolved overall disapointed good service thanks excellent prompt service , helpful , pleasant and efficient call handlers because the advisor done everything i asked of him get told something different everytime i call back , never going to be sorted !going to cancel my contract as soon next month and would advise no one to go with xxx ! ! personal service v good but 2 many buttons 2 push . sure signal product very in reliable i have been having problems with broadband dongle , ca n't get on internet .both rep 's were unable to help & i 'm still not able to get on internet .no advise , just told there was nothing they could do .thinking of getting rid of dongle altogether .never worked properly . although i have n't looked at my email yet carol was very helpful and has emailed me the information i need to allow me to send and receive photos . xxx keep changing the rules . .i have been a loyal customer for 10+ years & all i want is some sort of respect for all of the money that i have spent with xxx over the years . .all i seem to get recently is the **** taken out of me by xxx & no one seems to care ... thanks for nothing . told i was to be called back with details on query in 10 minutes .4 hours have passed . very good service from lady . good customer service he told me the information i wanted quickly is dat any time i ask 4 some ting they always help me in a very satisfy way . very good the service was efficient and to the point the service l got was very clear and the person was very helpful bloke was really helpful and friendly ! excellent service and good advice the problem was solved by someone who was friendly and did n't make me feel a twit . very pleased wonderful customer service too long term for a contract i 'm just a bit dissappointed that they could n't sort my bbm out quick enquiry- info provided because u wernt interestd in my problems to help i do n't think 120 pounds per year just for bbm and some internet on a phone is reasonable or competitive . because i have never had a problem with xxx because it taking for ever to gett my bb messenger to work very helpful , pleasant and informative . dealt with the query quickly and professionally . very helpful the person i spoke to was really helpful and dealt with my problem very quickly with ease .he is a great member of your team and i am happy it all went smoothly ! i felt the advisor was helpful but i feel xxx could be doing more to help their customers in such difficult financial times .i was told last month if i paid 3/4 of the bill i coul pay the rest next month .this was not the case ... when it has been fully resolved then my ratings may be higher but until the direct debit is taken out and if i have charges from my bank and these are returned my ratings stand the assistant was hekpful and pleasant to deal with problem not resolved , no access to my phone still do not expect to need a new aim card on a new phone . craig from upgrade was very polite friendly and helpful i was given all relevant information and it was a for a change a pleasure to sign up for another 12months i got the help i needed were helpful not happy with xxx the staff member fiona was very clear and coincise with the answer to my query and very polite and helpfull very helpful all was good telephone manner of operative was good and responce was quick yes neal the advisor was very polite and helpful he knew what he was talking about and explained things clearly after 4 days of problems my problem was resolved 0 9 because i should not have to have called in the first place and two scores of ten because the issue was sorted and the adviser was top class the reason for ratings is because e everytime i contact u your staff are always very helpful and understanding .andmakes me happy to be with xxx coz i know if have any problems i know your staff will always be thier to help thanku . good service the enquiry was regarding the sim i received for my son and he could not activate bbm .thelady made suggestions which we follow and it 's now working . she was just very helpfull ,and did not have to wait long for an answer to my question ,x service was good really good service vary proffessional and promp overall it was good service v.good sevice receiving my 6 th mobile in 6 . months unreliable have a look at my screen at xxx well my top up never go right so i am really dissapointed about that and have wasted lots of my money .and when i called up they did something about it : ) first call so much background noise in call centre i rang off .second call i asked a frequently asked question and the advisor knew nothing , tried to put me through to technical advisor and after several minutes waiting the line went dead . obvious really , i thought about whether or not there was anything i would have done better if i worked for xxx and there was n't so you get ten out of ten .... courteous staff member , short wait in queue , slight delay in activation process of new sim. was pushed between departments and during the change got disconnected 3 times meaning i had to dial in again . i feel that the service from this agent was brilliant really polite and helpful far assessment of current service levels and interface . very helpful service and you always say yes !i ca n't find fault !keep the good work up !do n't forget , all your customers are walking , talking , adverts !! ! ! ! ! ! good service as always i wanted to change my tariff to a cheaper one , but i was n't able to well hopefully my problem will be sorted i found the girl who dealt with it very helpful everyone has tried to help but nothing has been done as of yet .i still have no bbm and i have had the phone for 4 days your mint was happy with service friendly yes i can , i had to make plans that i could n't because when i rang last night the adviser was n't good and told me wrong instructions but then the adviser i just spoken to gave me a lot of help and i appreciate that : ) i have been with xxx for years and have always found their customer service teams to be very polite and very helpful , i cant fault them to be honest because i 've had no signal for over 2 weeks !absolutly shocking service because that particular person did her job right , i rang with a problem and though the problem was n't resolved and still an issue she still went off and got all the right info to make me the customer feel better ,did n't fob me off with it 'll be sorted in an hour ,she gave realistic times justin was very helpfull after being passed from person to person in a previous call with no result or help ? ?just hoping the refund can be resolved this week ? ? the man was very helpful , polite and friendly and dealt with my query efficiently and effectively the advisor sort out my problem quickly and efficiently because xxx is always happy to help and always available unlike other networks there is always someone on hand to answer queries the person i spoke do did max possible .i do n't know whether a new sim will stop my phone switching of for a few says . overall happy as now have working phone but nightmare to get to customer service in 1st place , very little knowlage on xxx sure everything was actioned efficiently as i requested . firstly ,i got a txt today to say my monthly payment was overdue .it was due today ,and was paid today ,secondly i was told i downloaded some information service which i havent . the chap i spoke 2 woz very helpful and sorted out my problem good service had to ring back as my call was cut off great communication .clear & precise . the person on phone should be a bit more clear about my account taking 24 hrs to clear before i can enter details again he was obtuse and unhelpful and has a very high opinion of himself .i would certainly not employ him in a position dealing with customers . up untill today my online account was telling me i was due my upgrade on the 26th feb and today you changed it to the 6th of april do i have been doing a lot of research into which phone to get which was a waste of my time now and i 'm not very happy about it polite friendly english person to talk to the advisor who handled my call . passed to incorrect depts , on hold for ages .very bad customer service need problem with emails sorted urgently problem solved quickly and efficiently i have the person who first answered my call asked me to hold on whilst he looked into my query .15 minutes later another person took over my call starting from scratch .i asked what had happened to the first customer adviser to be told that he was now dealing with another call .i was dissatisfied with this customer service behaviour .however the second customer adviser who took over my query was patient polite and , i hope , efficient .i have followed his advice and am waiting to see if it works . was n't happy had a very high bill this month and took adivisor long time too find out why great service darren was very polite and helpful i will be recomending to everyone .thankyou for your service sorted my query promptly and clearly my second phones still not active , three different people said different things !helpful though ! the person was helpful and friendly .and answered my query . adviser not able to answer question as inadequate knowledge or training my reasons are i have 4 contracts and i wanted to give 30 days notice over the phone for one of them and got told i had to write in , i 've never had to write in the past , told the advisor this and gave a good reason why i wanted it cancelled but she would n't take that into consideration and told me i had to write !she also coughed very loudly in my ear down the phone which i found very unprofessional i could understand what the service advisor was sayin ,she used a good clear voice and wasnt rude or off like some advisors and didnt rush me off the phone because 10 mohammad solved my issue which was not previously resolved in my call prior that day .this is a rating for mohammad , not the previous agent ! call answered by steve fast efficient courteous and informative callwas answered almost immediately .problem was solved.adviser helpful . based on my experience i would n't be over-eager in recommending xxx as there seems to be a lack of communication between departments which is unhelpful when you have a problem .it is very poor customer service to simply transfer a call to another adviser where once again the customer must explain the situation .my query was largely answered but in order to be refunded money i have been incorrectly charged i must go to the store i bought from which is a hassle .the final adviser i was put through to , craig , was great - really polite and helpful and he took the time to understand my query and find the answers i needed .earlier advisers transferred my call on - even without telling me they were going to put me through to someone ! very just not been able to sort problem yet very happy . very pleased as was helped great customer service operators although bit fed up with being passed around and having to repeat problem .newphone never worked properly but instead of getting new one have to be sent off to mend .using old phone which is not good as hard to hear .after asking for a loan they gave me 15 pounds to buy a pay as go one til other phone back but i really want a replacement phone .am in retail business and we would have replaced .thats why not happy .off to shops now to send phone off for repair simple , my problem was dealt with properly & appropriately .he was polite too , so i am happy . answered query call was an info call for me .he handled it well and told me what i needed to do . really excellent service .definitely will keep me with xxx .thanks .simon problem resolved swiftly without being passed from person to person . the service was prompt and the advisor was friendly . what i wanted to do was apparantly impossiblea .the item i wanted was also out of stock and they could n't give me a number of the nearest store so i could call them and ask if they had it before the hour round trip to the store gave months notice for end of 2 year contract.toldi have to wait till july , but after waiting over quarter of an hour ( 23 min call ) was told she could n't find the previous contract .told me i now have to take 2 year contract to the store where i signed it in order for them to search for the previous one - very poor service ! not impressed with xxx but customer service agent was very helpful i had helpful adviser and my question was resolved u did all my problems thank u very much easy question and got a response . thats how i feel good operator based in egypt .but problem is not resolved service was good and quick xxx is good anytime i ring customer services i always get a good response .thanku . because of the professional and prompt service well i done what the adviser told me too and it still has n't resolved my problem because i washappy with the way i was delt with the adviser was very helpful , i have never had a problem with the services , everyone is always very helpful the staff is really nice and professinal but i have problems with the network and nobody has been able to help .the line gets disconnected dirng almost every call the young lady was very helpful but i feel your prices and tariffs are too dear very very pleasant girl on phone very reasonable and polite the assistance was very helpful and polite because that 's how satisfied i was with the service xxx provided great customer service xxx have caused me a fortune in bank charges through their mistake .when i have phoned to ask for this to be rectified i have been told to go to my local store which is more cost and time which i cannot afford .i would really appreciate a manager to call me as i am a dissatisfied customer who feels let down by xxx .many thanks , natasha jones was calling about poor signal in my area , whilst speaking to 2 advisers my phone dropped out signal and i never received a call back from either .it was explained by 1st person a signal booster box can be provided but at a charge ! well spoke nice person and was n't up there own **** lol the man i spoke to today if if he picked the phone up to evrry1 you would have all happy customers coz he was well mannerd and a great help unfortunately xxx have a tendancy to tell you a problem has been rectified when it has n't .therefore my ratings are based on past experiences , and i do not believe that my problem has been solved .not because of the operater ,however . phone operative gave no none sense answers , straight to the point ' the guy i got today was helpful but so was the last guy and i thought my problem was resolved but 2 phone calls later and i still have n't received my sim card explained to me the questions i had asked very helpfull because my price plan has not been sorted in 2 months and now they tell me next week but i still had to pay 178.99 to stop my phone from being cut off i do n't think it fair that this ca n't be done on the spot i got bit confused with it all and u had the time and patience to answer my questions and explain it all to me prob not yet resolved but hope it will be you do everythink right lady was very helpful .problem not yet explained .new sim being posted out .hopefully resolve problem .paying money for something i ca n't use in mean time ! i am dissapointed by the fact i have been misinformed about free car chargers and cases for my handsets upgrade .i am generous with the rating .hopefully my issues will be finally sorted . the adviser did a fantastic job in handling and dealing with my query but i am finding it increasingly expensive to use xxx services for my needs , when compared to friends and colleagues on other networks . very efficient and courteous it was quick .the adviser understood my query and quickly and impressively resolved it . i was passed to 4 different departments and all i wanted to do was pay my bill ! ! ! ! boone could find me because im on dice team 6 which i told them ! ! ! ! !it is so frustrating i 'm thinking of changing provider when my contact is up ! xxx only thinks about money , their customers come down the list .instead of increasing their already huge profits i suggest they start putting their customers first ! ! ! the person who answered the phone was amazing and very helpful very competent agent with excellent knowledge best network and customer service .still have problem with my internet and blackberry service very pleased very freindly always happy to help the guy on the phone was efficient in dealing with my query and even gave me extra , helpful advice . i appreciate all the help which i get all the time i contact xxx because it 'll be done straight away and the problem will be resolved rob was polite he listened to my enquiries and answered them thouroughly . i still have a problem with my phone and after following all steps , still does not work to full potential . i 've been with xxx for ?years now & everyone has always been very helpful each time i have had any issues . the staff always very polite and helpfull simply a great phone network .been with you for years . the advisor was polite as always but xxx have been nothing but useless at actually carrying out any simple tasks .i have been mislead and overcharged over the past 6 months .the moment i can get out of my contract will never be soon enough . i think you vadaphone provide a very good service and i was very happy with customer care today , i have been with xxxphone for several years and i will allways say with xxxphone . all what i needed to know the lady was very helpful cant complain at all thanks the advisor was very good and i am compleatly happy with xxx 's dealing with me , i put a 5 next to question 2 as it was not resolved , wen i get a pac code sent then i would have put a 9 , you should have sent a pac code first , then the questionaire , your advisor directed me to the web site 2 cancell my contract with you .i would recomend xxx 2 anyone in the future , probably the person that get 's this old nockia n97 phone , az it 's on your network .9 out ov 10 all round really , thankyou .8-)) ) the problem with my phone was sorted and the man i was talking 2 was very helpful and polite i 've been incorrectly advised re ongoing issues with my phone its a long story , too long to txt it was good thanks liss 10 very polite i really do n't think your interested . the lady who served me was extremely helpful .no problem was to much .she went above and beyond and was a pleasure to talk to .if only all call centre staff were so attentive , lovely lady , a credit to xxx . because i was satisfied i have n't had a great xxx experience though the last enquiry was a help they sorted my issues out but now i ca n't go on internet 2 sort out got what i needed quickly and simply . it was a good service and everything was put into place asap as when requested . you need help at some point on your life like me thanks fast and professional response , got my questions answered , very pleased i am happy with the way i 'm treated .having consistently polite , kind and reassuring contact centre staff is a real achievement .great stuff .i was disappointed that i could n't extend my payment plan by a month ( hard times for me at the mo ) .or rather i could extend but only if i lost the facility to make outgoing calls - and immediately .understand that there has to be a time limit in which to pay back arrears .just disappointed that 's all .that difficult message was delivered well though . customer service was great but was told sim would be active in 5 minutes , still isnt the guy that dealt with my call was polite ,friendly and helpfull . rude , not helpfull at all and did n't even resolve part of the issue advisor i spoke to was very polite and very helpful poor service clear & helpful but not very keen or flexible 2 help a customer of over 20 years with 4 mobiles on contract with xxx i was told that my phone was repairable and i could not get a replacement .i then receive a new phone which was the same model .i was not told i was getting a new phone .you kept my new battery in my old phone which is a gold battery which last charged a lot longer and also my phone case .so i ring up to get them back and the warehouse is n't open .u have to ring back on monday . the adviser was pleasant and helpful but my dongle topup has not been credit to my account for some reason l credit 15 pounds through an atm last thursday in rye ? advisor did n't understand my issue .issue not resolved . excellent service wasnt left holding for ages queiry delt with quickly due to misleading staff your company is too self interested and i feel completely marginalised just because i 'm one person do n't forget you are made up of a lot of 'ones ' mainly very dissapointed because we have been sent a swap out handset for a different account and the handset you sent is currently blacklisted and not useable because of this . i am a business customer calling with a technical problem on saturday and was told the section only opened monday - friday !yes worldwide business runs 24/7 .this is very poor service as i ca n't even go to a xxx shop which only deals with personal accounts ! my query was dealt with quickly and was left feeling satisfied thank you my phone call was delt with professionalism a great service **** 2day q1 i rated a 5 because it was a problem that should n't be there and i 'm thinking about changing networks it very good service brill ! ! adviser very friendly and helpful blackberry email not working since tuesday every time i call i am told a different reason . because i could not speak to the people to resolve the problem i have with phone as a letter is missing on ke pad i find your service charges generally too high but yr customer services rep was friendly and helpful good service not having a paper bill !mistakes by xxx caused the problem and no apology was given ! staff very helpful but it still took some time to sort my problem the adviser was helpful and friendly but my problem was not resolved the lady i spoke to ansewed all of question i asked & more . great service . quick help bb services not functioning .not ur fault but u guys provide through them so is ur fault . i have already explained my reasons for ratings i asked about content control been taken off which he did straight away .also asked a question which he answered clearly & politely . it was friendly and helpful good customer care it took me 4 call to get my wed pack and tex back on and xxx keep sending md a tex saying i have used them when i have not but i think xxx are very good i will allways be with xxx thank you the 48 hour response time eas not adhered to .the adviser blamed another call centre .i felt as i was a nobody after ebing a loyal customer for many years and now wish to take my business elsewhere ! the call was answerd quickly the agent was very helpful and most of all very polite .i have been a xxx customer for a long time and the service is excellent in all aspects and would certainly recomed to all who wanted a reliable service .marie hudson the lady was sympathetic but could not solve my problem .she referred me to another team who do not work at weekends .now i have to wait until monday ! ring back works a treat .the advisor was a human and did n't act like a robot . i was happy with the service i got i was happy with the way my query was handled by the customer services agent richard and pleased 2 me able 2 stay with xxx you failed to deliver my replacement phone 4 days in a row .lied about the delivery company not being open and generally have not been able to service me competently .thanks . 5 because twice vf screwed up my plan and international calling .not sure that this is typical service or exceptional incompetence .7 because the query seems to be resolved but the last time this happened i was assured it was resolved - so i need to see if things r resolved or if not.8 cos she was good and polite etc but seemed uncertain and needed a few prompts to checkthings .prob a result of my previous bad experience great service , always helpful jack the advisor was very helpful i was going to leave xxxphone with lack of faith in the service jac restored that for me all i can say is if u had 1000 advisors like jack u would double ur customers please listen to the call and feel free to contact me if needed 2nd line support fixed what they called an obvious issue quickly & efficiently .unfortunately previous calls with same issue had not been helpful i do n't like xxx in the slightest .i only use you because no other networks get signal within my area .your price plans are atrocious , and you always add sneaky extra 's on and con money out of people .your insurance claims are always a pain in the **** , and you charge money when you 've given people dudd phones .just bad customer service all in all , not loving the service at all .regret roping myself in another god forsaken contract with you . i am always very happy with the service and every time i ring customer service i always get the help and advice i requested for . because you sorted it within five minutes of me callin you and explain the whole process to me clearly makin it so easy to do but not happy that every time i call xxxphone services i get charged and have had too call you often but todays service was top rate even tho i had to pay for the pleasure good service quick answer very helpful operator personal level-i had an unusually high bill in jan and now discovered u charge for voice mail when ur mins are finished .fine .consideringyou have programmed 121 to ring like im receiving a call only to see ure ringing me to show i have voice mail and then you charge me for it i dont find it funny .the usual text alert that uve got voicemail is sufficient and didnt ask for this 121 calling service esp since ure charging for it !then i tell ur customer service to take it out-he keeps me on the phone for 15mins claims hes taken it off and 6days later .itsstill on ! my sure signal box does n't work correctly .i have no reliable signal without it .your website is **** !and as soon as i can arrange a new provider i will . everything was dealt with quickly and with no problems the adviser who handled my call was very polite chatty and helpful .all should follow his example .thank you . the adviser was rude and allso un able to help me solve the problem as its a service problam clear concise information .i could easily understand the information as english was his first language .he asked throughout if i understood his explanation .he didnt keep me waiting for long periods before finding out the information that i needed . blocked site notification still appears .advisor friendly and helpful . because the problem that i rang up with got solved really quickly , and she was really helpful i also have a contract mobile phone with tesco mobile and find there service alot more better than xxxphones simple things like options when calling and not bein able to tell me if the payment went through or not wich i think is a joke dealt with the problem properly , quickly & very helpful i was unable to sort my problems as my name is not on the account ! very good , but could n't answer all queries i still cannot connect to wap or blackberry browser ( n ) satisfied : ) happy with the service i recieved . my problem was proactively resolved and my family 's loyalty recognised .we have 7 contract or pay as you go phones in the family and getting the sure start for free reinforces that loyalty great service problem now sorted my query was solved quickly n efficiently n too my satisfaction i 'm new to xxx but they appear to be very helpful and reliable .although on my services have not been working , which is n't great considering i have spent money on my topup which i have lost 3 days worth ; which is frustrating . i am a new customer since dec 11 and my experiences so far have been very disappointing to say the least , i 've come from being a o2 customer thinking that things would be better and as of yet i am to be impressed !many thanks i was very happy with your service and the phone i recieved very good service from start to finish of call fast and accurate information and help from staff mym problem was resolved very quick .u rung me bk lady was very experience from xxx .thanks very much . changing t&cs while in a contract .i now have another network operator and will be cancelling my contract with you would not recommend xxx because it has not given me the full services i 'm meant to get after three days of having it they still have not sorted the problem .query was not resolved on this occasion as the reason i gave 0 to it .was very satisfied with the adviser who handled my call as he was very honest an understanding the reason for my call was die to issues with the website , the agent i spoke to was polite and explained everything clearly , he is a credit to your company .each time i have called you i have never had a bad experience , thank you . because the problem didnt get sorted was very helpful with my query & very understanding the person who took care of my query was very understanding of the situation been sold wrong information and couldnt put me through to anyone who could help .i will be moving both my contracts as soon as possible . was on the fone too long also had to ring several times regarding same problems i was havin . i called to look get help and that what i got .the customer service adviser was very friendly and helpful ! ! the woman i spoke to was very polite and helped me in what i needed no i gave you comments with the ratings my internet and bbm still ai n't working assistant great operator was knowledgable , helpful and pleasant . helpful staff who resolved my query efficiently .and best of all gave no negative attitude to me ! ! ! because my problem was sorted straight away which was extremly good , but the downside was it was hard to hear the man on the calling line and also it was along wait to get in touch with vodefone my integrity and honesty were brought into question by nick williams which is totally unacceptable .i will be giving you 30 days notice on 5th july 2012 to cancel my contract which expires on 6th august 2012 . 10 speaks for itself .initially , the tone and vitality of the person who answered was missing . got all my answers - thank you . he was so helpfully i was ment 2 have 3000 landline minutes but i got told a while ago i get 1000 have a lot of problems with signal reception but the customer advisor dealt with my query efficiently and clearly . good understanding of procedures in your system it was an good service . annoyed at dd being taken early although person dealt with it ok . unable to reduce tarif a change implamented after contract taken the last two people we spoke to keith and carol where very patient and understanding and my husband and i give them both a 10 the operator was helpful but after 20 years of my custom you have taken away a free service ! ! !you have moved the pnsts not me . no reason in particular very helpful friendly and quick prompt service the young man dealt with my query politely and efficiently and ga ve me a solution . was not satisified , when using englush call.centreswe never have issues not happy with xxx overcharging service at all service was good , lady was ok but i am unhappy with not being able to upgrade online .am a good customer paying all bills on time but dont feel valued .will leave when contract is up . the person i spoke to took time to make sure everything went as smooth as possible and nothing was too much trouble for him .also i could understand him which is a very big help i need the mms to work on iphone but keep getting cut off when i call the guy .that dealt with my problem solved it .quickly and had time to make sure i did n't have any other problems i find it hard to undestand there english or they cant understand me he helped me very well and i know the answers to the questions i had advisor was great but still have the same problem every thing got sorted there and then reason are that i have been with xxx for over a year and i ca n't change my contract i understand i cannot change in the first year but after that i should b able to change to a different plan i shall b changing providers when my contract is finished very good service from the advisor .the first 8 score is because your systems do n't allow something that would have been useful to me at this time very satisfied the lady i spoke 2 was polite and plesant and very helpful the guy that dealt with phone call was very very good he had extensive knowledge and overall i felt was very good service but if you made it clearer on the products i would n't have needed to phone you i could understand the person i spoke to and he was very helpful u cannot get anything right and im sick of having to ring back over and over due to advisor incompetence .i look forward to returning to o2 adviser was polite , explained everything and what problem was .he sorted everything and phone was working before call ended quickly answered call ans was able to speak to an adviser who executed my query very quickly and efficiently because was very helpful straight forward call , polite man . the advisor was very helpful , understanding and polite and resolved the problems i had with the service where others failed well how can you possibly have a good experience with your dealings with your customer service when your management team are only half-heartedly committed to technical excellence ( a network that works for most of the time ) , and to ever greater levels of customer satisfaction ( being systematic in your approach to elimination things that do n't work for your customers ) ?and , i reckon that many people within your organisation know what the problems are and how to go about eliminating them , so why do n't you listen to them rather than pestering your customers for feedback that you are very unlikely to act on with any kind of sanity .fix your organisation 's internal communication problems and the rest will take care of itself .martin camden , business consultant , 07734 923194 . very satisfied friendly helpful service from someone in the uk . 6 because xxx as a network provider has gone worse , as internet is mediocre and reception is just as bad ring back service and the lady who dealt with my problem was very helpful . im disgusted in the recent debit you took from my account which is your mistake and left me with no money for me and my family to live on you owt to be ashamed the service provided by xxxphone to meet my needs either by phone or on line and its appreciated ty no thank you customer service not what it use to be lack of clarity service my querie was dealt with quickly and efficently . no. xxx one net also known as xxx no net has time and time again failed to provide my business with a credible level of service on a consistent basis .very unsatisfied . very polite and very helpfull . the lady answered my question quickly , i was able to understand her & was satisfied with the help given . solved fault but not an immediate fix this is a 4th question of a set of 3 , you did rsvp , last time so actually not a good service .rsvp. i am slightly dissatisfied with xxx purely because i have not received my bill for this month and normally would have by now. i want to know when its due got 100 pound bill and the phone i have broke within 6 weeks and they sent me a recon out and they said not under warranty trying to charge me for that been with xxx for years that 's why not happy i am utterly disgusted with xxx .you are supposed to be passionate about customer service !what a joke .if anyone from xxx ( and it needs to be someone senior ) can be bothered to ring me , i will tell you .otherwise , when my contract is up in april , i will be going to 02 .i have been a xxx customer for many many years and this time , you have gone too far .customer loyalty means nothing to xxx , so fine , i will vote with my feet .if you interested , i am prepared to discuss this with someone who is able to make a decision . very pleasant manner instant response to my query the lady on the phone was very helpfull and went out her way to help and get things sorted that 's 4 questions ... they won,t fix a problem ihave ask them twice delighted u ask 'd the questions i gave honest answers .... i tried to access my account on line .this was not possible as it had been deleted ? ? ? .your operative said to re register ? ? .where did the details go and why ? . very pleased with service over charged on bill and matter cannot be resolved until later date because the required information is not available . i think its a very good service with friendly staff real good service unable to help call handler helpd me undestand what i had 2 do and when it didnt work she didnt hestitate 2 refer cal 2 next team who helpd resolve issue nathan was very polite and efficient problem quickly resolved pleasant and informative staff got exactly what i wanted and in a professional and courteous way . dissatisfied with xxx 's ability to help and frustrated with being told that the situation has been dealt with only to find a day later it still has n't . . twice ! very helpfully & straightforward responses the person i talked to was very friendly and tried to help - but i am very unhappy with xxx as this problem has been going on since november and i am fed up that it has not been resolved and you keep making it worse the is not working 1 . i 've been with xxx for several years and think they 're very good in terms of coverage and customer service .my advisor today merely reinforced that impression , so naturally xxx remains the first provider i would recommend .2 .i 'm almost certain that gareth , who advised me , has sorted out my problem for the future .the resolution of the historic problem has to wait until i have received information which gareth has arranged to be sent to me .the rating of 9 rather than 10 takes into account the fact that the issue was incapable of complete resolution in the course of a single telephone call .3 .gareth was everything you would want a customer-facing employee to be : courteous , knowledgable , helpful , patient , pleasant .i 'd have given him an 11 ! because i was satified with the service . . just i satisfied with my adviser happy with the service ... pleased with service and information your customer advisor was not helpful , could not see my problem and the solution he offered was not acceptable .it seems crazy to lose customers like me , who have been with xxx since its inception , over what seemed to leon a trivial matter .graham west no all term bcos i got the result tha i wanted . could not re issue bill .had to pay and wait one month for credit bad very bad service overall in charges for calls when i work mon to fri in the isle of man ! ! ! because i think your service is good 10 the upgrade team staff , who i spoke to was very polite and helpful .but xxx as a organisation still needs to improve such as not every staff is polite or kind and helpful . good customer service well firstly , i have been a xxx customer for a good four or five years now , and although it works out slightly more expensive than other networks , it is better , with coverage , customer service etc. secondly , the querey today was n't one which had a simple solution which i personally would have benefitted from hence a slightly lover rating , lastly , the advisor i spoke to today was amazingly helpful !she reassured me that the problem would be fixable and failing all else vf would be able to resolve it by changing my number if necessary .best call i have made to vf the entire time i 've been a customer ... hence top marks ! bad service to many times and rubbish phone company adviser number 1 told me to do it online which was very difficult to do eventually managed to email tried to send & system was down .adviser number 2 dealt with it on the phone in less than 5 minutes :d tried to activate sim and still not working after 24 hours the lady got me an iphone at a better deal than online !i had to wait a while on hold but she was very polite and helpful because i did get my phone fixed i was sent a wrong upgrade had to return it and then sort my upgrade out again myself .could not upgrade as my account had not been updated then i had to sort this out , then put on hold for a long time was passed on again , this dept had no idea so was passed on again , no offer on upgrade and when explained could get a better deal elsewhere that 's was it and when said i wanted this as a complaint , no procedure for complaint .tried to cancel contract failed could not do that but will be on monday .that 's the short version one very upset customer who is dismayed at how things can not be sorted and lack of procedures because i have rang up about ten times and waisted my credit for my problem not to be solved ! call advisor was good ,xxxphone on the whole not good advisor was helpful and very polite , gave me options to what price plan i could get the call centre is in the uk on saturdays as eygpt is closed .the call center in eygpt has no authority well trained but useless .xxx get ur act together . the colleague who got my phone call was very friendly , but my problem was not solved . i got cut off half-way thru call , & expected alastair to call me back , as he had asked me to confirm my phone number .in hindsight , he probably was n't allowed to , but it would have resolved my query .i 'll now have to wait until monday to deal with it . very quick and helpful fab all round after some very frustrating conversations with cust support and poor experiences to date , the chap i spoke with today seemed knowledgeabe , clewed up and able to answer my questions . he knew about setting up the ps vita 3g.very keen to help - full marks ? ! mobile internet is expensive so moved now to 3 network ;-) i was happy with the result of my call i am not happy about the recent mistake of delivering my phone to the wrong address , although you send phone bills to the right address , which is not a professional .i am still waiting for my new phone bloke was very helpful and friendly . as said explained very well and was polite . the advisor was very helpful .although what i rang to enquire about was not a possible option he gave me useful alternatives and i felt satisfied that it was n't a wasted phone call . the service was efficient clear and helpful .the advisor was pleasant and friendly numerous calls having to explain the same story every time stephen listened to my query and really helped me .he is a credit to your company !i am a training consultant and deliver customer service programmes ...he ticked all boxes ...what a refreshing change !thank you stephen ! it took three calls and one store visit to resolve a simple request of unlocking a handset , as was promised before christmas .i do n't have time to waste on that sort of hastle . good service i give the ratings because i really think that xxx is a great network to be on 8 - because you 're quite expensive .9 - because i have n't got my pac code yet so ca n't be sure my 'query has been resolved ' .10 - because everyone i spoke to was very nice and helpful even though i 'm basically cancelling . very good service .polite .got the job done . answered all my questions im pleased with the service your company give when i called up it took me ages to get through to you then when i told the person my problem he was rude about it . rating 0 was cos i had to wait 4 days for bbm n internet to come on and ring up 4 times 10 the customer advisor was helpful and polite however vodka phones sneaky changing of terms and conditions really irritates me so much for customer loyalty and partnership ! excellent service throughout goodservice just very helpful . great service and problem resolved with ease thats 4 questions any problems dealt with efficiently i am satisfied with xxx tom hall who i was speaking with was very knowledgeable about all the products we spoke about .he asked relevant questions in order to match my needs .through no fault of his he could not closed the sale as i was buying for my husband and i needed to check with him that the packages were relevant for his needs .i hope when i do purchase a new contract that tom hall is available to discuss with .tom is a credit to your company .thank you my problem did n't get ressolved not happy with the amount of faults with the phone after a month of use apparently no security set up on my account so not able to sort out promptly after special trip to store as couldnt verify who i was .intereupted service last week good service . i was having a bad day after discovering another company had took some of the money out of my bank account which was owed to xxx , when i called & explained my situation the agent dealing with my call assured me it would be fine & took the money out of my account minus what was already taken by another company & was happy to accept the amount owed as soon as it is credited back into my bank account overall i just want my contract to run out cause paying far too much on xxxphone when is plenty better deals out there ! ! quick , easy with thorough answers and also very polite . because i and my boyfriend have made several calls to you in order to resolve the situation and we are still unsure whether it has been resolved no excellent service throughout . there 's always a place for improvement yes the advisor was given my name on 3 occasions and insisted i keep giving her the same information .it is unnecessarily repetitive because xxx are the best network for phones although the call was answered well + was not able to get the problem sorted ( it may be problem with another net work ) . yes , however this will be submitted in the form of an official customer complaint via e mail i recieved great service i 'm happy how advisors handel my problem ! dont get how the dates work internet always ova hardly use it all questions answered quickly and efficently also v personable and helpful friendly always use xxx for the best customer service advisor was very efficient and resolved my issue problem not solved because 'out of business hours ' .was simple request : remove data cap . resolved quickly and professionally because my query was dealt with quickly and efficiently nice polite friendly person on the phone really nice to have someone who can hold a conversation and my problem was resolved call anwsered quickly , friendly & helful the phone was picked up quickly and the question was answered straight away without fuss .: ) you have said many times to me invoices would be sent and have not done so .after many phone calls still no success because it was handled well cut off and i had 2 ring back .the fraud i reported using xxx was not taken seriously have lots of questions on buying new phone and all answered clearly not filled with jargon , person stayed on line until my order was processed could not ask for more thank you . my question i feel was not answered to my satisfaction . sorted my problem fast ! service was good but i think the problem is more complex than the knowledge base of the person i spoke with .it is 24 hrs after the call and my blackberry email service is not yet working properly .the categoric advice was that it would be definately working in 24 hrs .overall the service from xxx is good .problems happen and they are eventually resolved . i am giving 30days notice cancelling this account advisor w .s very helpful and took time to listen to what i needed .very impressed . although the lady was lovely and very helpful i 'm still a bit confused about how using the phone via my home wi fi or bt open zone impacts my bill or download allowance . no particular reasons overall i though the service was good 8 got what i needed my problem of no internet access is still not resolved , this is the 4th time i 've called xxx in 4 days , this advisor was the first person one who spoke to me clearly .i 'm currently paying for a service i cannot use . i have been a xxxphone customer for 6 years .i want to upgrade from a sim only contract to a phone contract - i was prepared to sign up to another 2 year contract and pay you more money than i am currently paying but i 'm told i ca n't without paying off my sim only contract first ?there is no customer service and no loyalty and when my sim contract ends i will be going elsewhere .i am disgusted with the level of service i have received and the fact that i go into a xxxphone shop and am told that i have to ring xxxphone and speak to someone else on the phone ! agent left long quiet pauses when checking my account , leaving me think i 'd been disconnected twice .however did give me information i wanted but did n't offer callback i requested , i have to callback . excellent overall service would highly recommend quick & efficient . he was friendly n helpfull i 've waited over a week for call back .not happy i do n't.know only 3 questions !this is 4,not impressed phone put in for repair with an sd card .cameback without it .told by vphone it was my priblem .thanks for nothing .... good service and communication good customer service , polite and understanding and very helpful . on this network my bbm services are poor and your previous rep misinformed me on the remaining minutes i had on my monthly allowance which could of resulted in a major bill because i have been assisted really well by all of your customer assistant .and i had help from xxx online service and your assistant name salika was really helpful as well !thanks xxx for your great service efficent service very satisfied with my experience adviser was very clear and friendly so full marks .not his fault that he cannot fix online billing , which is a major problem now for several months . you asked ! very good service because bbm was slo comin on i think its a very good service because they were helpfull took a while to get through to right person but he was brilliant answerd quickly but when transfaring to tecnical assist line went dead and lost connection which is a poor service 7 is because there really is n't much he could do . unable to change tarrif even though i was told in shop i could after 12 months problem dealt with perfectly outcome exactly what i needed thank you i 'm leaving the country and u was n't willing to allow me to reduce my contract amount and as such will leave me in a position where my bill will continue unpaid . i foned xxx 2 find out why wen i txtin i bein charged 4 them when i have free wkend calls n txts the advisor said we cn give u txt pk 4 ova wkend n i didnt receive txt pk i was just reinbursed credit i ad used well , i ordered and iphone 4s , and i got delivered a nokia c2-01 ( somone elses order ) and when i called to resolve this i got hung up on 3 times .and the problem is still not resolved .so therefore when my contract ends on the 2nd may 2012 i am leaving xxx and moving network as the customer service i received was appalling .all i wanted was to upgrade my phone and it has been nothing but hassle . when xxx start treating people as individuals ,not just numbers it makes the a working relationship easy to resolve issues .as in this particular case . it was quick and efficient the advisor was really helpful but could resolve ny problem in full so i was given the htc helpline number . no internet set up at time of purchase straightforward chat i was saticfied with the help they gave me the last handler was good . the bloke who delt with my query was polite helkpful and did not judge me when i did 'nt understand unlike then **** at o2 happy with the services provided , have been a customer for ages and intend to remain so i have problems with the network and still have , i am paying a contract and not getting the service i am paying for i found your help very useful i felt completely satisfied with the way the call was handled by the member of staff today as for the other ratings of it had been handled before now then the ratings may have been higher . making a payment , david was helpful , polite and quick no no the man on the phone was really helpful and friendly i find it frustrating when customer services ca n't deal with issue of exchanging a phone that i recently upgraded that i am not satisfied with and was told to call back on monday as the upgrade team are not available on a saturday .i have been with xxx now for around 8 years and whenever it comes around to upgrade time i have to beg to get a decent handset .other operators are offering some great deals at the moment maybe it is time to forget loyalty and move on ! general good service my problem still has n't been fixed , i ca n't use bbm or the internet ! ,buti like xxx its a good service usually you did everything that i wanted and the two people i spoke to were very helpful and polite . query dealt with quickly and professionally .also , i felt i was getting expert and honest advice . adviser john was fantastic and helpful the lad on the phone was a legend x the advasior did his job fine i 'm just finding xxx/blackberry services not to be worth the money or hassel well being always helpful no issues tx once again very wel spoken ..very clear voice and confident and very polite and helpful i have been on xxx all my life and i have never really had any problems with it up until now they have sorted the problem and they only took a couple minutes good service , polite advisor did n't get problem resolved unable to access my account bcos it was the weekend ! always provided with an effo very helpful he was helpful and even though it was not a xxx problem he gave information from what he knew which led me to be able to solve the problem . on this occasion the person who dealt with me was very good . . cuz i think even if u get a contract phone out for people and that ca n't take it ova i think they should cuz its not fair on the other person i received good advice and i belive it was a uk call centre - was able to understand the instruction given paul was friendly , explained the reason for the mistake slowly & clearly & rectifyed it could not get a satisfactory answer to my question . all advisors were very helpfull friendly and had a sense of humor . i think u know the reason ,look at my details was sent a text and email stating i can upgrade .visited nearest shop and they said not until late april .rang xxx and they said email and text about upgrade were a 'mistake ' .what a poor excuse , no reason given .shape your act you are a big company .will you reimburse my parking fees for a wasted trip ?i expect not .will you respond to my feedback personally ?i expect not .will you read my feedback and ignore it ?i expect so .why send me three questions to answer ?i expect that was a mistake ... my phone has packed up again .i was told it has to been repaired cant be changed this is the second time .i would not have a phone if i did that .so i am realy not happy . my upgrade is due tomorrow but noone is allowed 2 discuss my new options with me today !also i have requested twice by email ' forgotten password and details ' with no reply .if i could access my account i could check myself not very good customer service had been with xxx 4 10plus years with no customer loyalty , there is a lot of competive rates and contracts on the market maybe i should look elsewhere ? did n't get a full solution or advised to take further action i called in three times for my blackberry services and i was on two occasions it would be sorted .however on the third occasion this problem was solved and also my money was taken the person i last spoke to was very helpful and sincere .he took into account that i had wasted a day awaiting delivery of a phone that actually had n't been arranged at xxx 's end . 10 for being so reassuring and helpful . agent was reading script not easy to follow her answers and still could not resolve issue ! you provide a good service .for myself i would appreciate more minutes and less text on freedom freebie i do recommend you to family and friends very polite and efficient service thought i had ,please refer to my replys . listen to my voice recording on my first call yesterday .listen to how your operator deal with me then put me on hold for 11 mins .then listen to how your technical support dealt with me . the person who dealt was good but the query was not dealt with shet rubish q1.i 've had bad service from xxx in the past .q2.my query was answered and solved .q3.very good customer service , friendly and polite . gd customer service actully outstanding i called about an inquiry about my dangle not connecting to the internet .i was past around to atleast 4 advisor who could n't help me because of their department .when i was past to a man , he was very rude from the beginning .he tone of voice , seemed like he was fed up and did n't even want to speak to me in the first place .i ask can i speak to someone else and he stated no, because it would make him look like he was n't able to do his job and i should call back if i wanted to speak to someone else ; which i found was rude and made me very annoyed .however , the last two advisors i spoke to was very helpful .i think their names are andy and keith .they took their time to listen and explain things .they are the only reason why my rating was n't zero for everything . because my call was dealt with efficiently and politely , and the problem was resolved within minutes . polite efficient guy who knew who i was david was helpful friendly and knew what he was talking about and did what he said he would bad lack of comunications within xxx at first i thought that they had been helpful because they had directed me to sky but when i called sky it said that it was xxxs problem . all my questions were answered quickly and resolved my issue .i have been with 2 other networks before xxxphone and not experienced the good level of service before .just happy to have a contract i 'm comfortable with . passed between store and 191 getting conflicting stories and no real help at all , until final phonecall .terrible customer service , unreliable product , being charged full amount and havent been able to use service consistently since contract was set up . adviser was pleasant ,quick and reassuring .good service as i have experienced in the past also. thankyou . friendly , helpful and understanding service - and the rules were discreetly bent so that i am now on my way to pick up my new blackberry bold ! fast service and very helpful in paying off due bills over time being between jobs , friendly staff . iv tryed a few times customer care and the waiting time is quit long twice i tryed at diffrent time and still waited 6mins on one and nearly 8min and still never got any wher i try one more time later i ordered a new contract phone and it was the wrong one i ordered it at 11 am tryed to cancel it 2 hrs later so i could buy ma kid new xxxphone from carphone warehouse yous no longer do the phone they dun credit check and said the one i ordered from you would have to be cancelled you would not do that till i received phone from yous so my kids birthday was not a good one i have always found xxx staff and service to be absolutely first class ..always friendly always helpful ... got excellent service the advisors where polite and helpfull and i am completely satisfied the problem i called up for was not sorted i can not make no calls and herbert bad reception catherine was very helpful but it seems a mess up in the hove store is the problem and requires me too go in store . you gave me great service instant solution to my problem the operator was excellent .we got cut off during the call and he called me straight back . i found the advisor was very helpful but couldnt resolve my issues which were related to me wanting to leave xxx so im likely to still leave the phone company . quick and friendly . your rubish company quick effecient and plesant no instructions on how 2 use fone wasting my time & mins foning u will b taking further advice rang due to xxx messing up my one contract i renewed three days ago on a rolling three month contract .xxx charged me 60 pounds two days ago for no reason then today txt me sayin i owe money ?i rang up and i been told i owe 45 pounds and i was spoken to rudely and without any proper explanation when i asked for the situation to be resolved regarding why i was charged with 60 pounds i was met with silence and then a prompt transfer of my call to another xxx department absolutely disgracefull i 'm upset over this treatment no proper explanations now it looks like am suffering for wanting a service from you .how can someone own my number just because she has added a service to my number great service they were so pateint and provisoinals advisor was very good deserves a pay rise ! xxx please themselves what they wont 2 do whith no consideration 4 long standing loyel custermers got my pak code bye bye xxx dealt with efficiently because we did get help and answers but it took a long time good result but quite abrupt service .overall i was happy with service . going to o2 next time it was quick and helped a lot , i was really happy .the advisor fixed the problem really quickly , thanks . i called u in december and was told 1 thing and a manager was to call me back still wating friendly member of staff and quiries answered fast and tarrif resolved . i said 3 for question one because it took me forever too finally get my phone sorted out .i said 10 for question 2 because i 'm happy my phone is sorted .and i said 5 for question 3 because it did n't take long for my phone to get sorted but that was only because it was n't a big thing to do . good professional service and always helpful woman on phone was useless .did n't understand me ... did n't help me at all . . the customer services advisor who dealt with my call was professional , helpful , friendly , efficient+i would 'nt hesitate to recomend her as an asset to xxx 7 i got what i needed effectively , its jus the advisor did n't sound clear everything sorted quickly very helpful person .well handled query .however , i would n't recommend xxx because the network coverage is lacking/sporadic .suggest that a deal to join network infrastructure with another provider would fix the problem and give xxx an advantage . iv been with voafone 20yrs now and thay the best out here i always get good customer service from xxx . sales adviser very goodbut first contact with customer care advisor appallingno product knowledgedisinterestedno customer service skills good service because i 've had the fone nearly 3 days and my blackberry services are still not working ! could get through waited long enough based on your questions . although the advisor was .very helpful , the problem is not fixed .also my concerns was n` t log on the system despite reporting this problem yesterday pm . my query was resolved quickly and easily , the advisor was very helpful the adviser promised to email a form to me and it has not arrived yet .the matter therefore remains unresolved . very good service helpful & friendly only gave average score as still waitin for problem to be sorted 100 no reason for 7 is i should not have had to phone to activate data roaming it should have been active when i got the phone i was supposed 2 be sent settings so that i could receive picture messages and still have not received them .i was charged 4 this call that did not help cause the phone still not sorted the person i spoke to was not very knowledgeable and refused to put me through to a superisor .i will be making a formal complaint problem was n't resolved today and has inconvenienced me !not happy great service , very helpfull .i called because i wanted a cap on my phone as i always went over my minuets .i managed to do this however ur policy is to cap the bill so if i go over im unable to text also .i find it abit unfair i pay for unlimited texts but cant use them if i gd she listened the first peron i phoned did not want to know disgusting .customer service because both times i have phone over the past two days , the xxxphone team have been more than helpful with my predicament .a very helpful team .could n't ask for more !x customer advisor did n't really think before answering my query issue with downloaded game which wouldnt download advisor was lovely said it would have it fixed but its not very well handled and really switched on very very helpful. regards charliemitchr26 the bbm is not workin all my question s were dealt with quickly and effectively because you have been helpful i feel xxx are very professional helpful and a great network to be with . very helpful and polite satisfied quick query resolved i was very satisfied . happy with problem i needed sorting out .the man was clear fair and helpful she got my problem dealt with quickly , now my plan suits me better , 10/10 trouble with auto service . very good service great service very nice phone operater and my problem was resolved none of the customer service people dont know what they are doing ? ? ? from past 1 week they have not been able to resolve my problem regarding internet and all the times each and everyone of them giving me different solution and none of them have work yet ...and they are not very good listeners i think ...so thats why im very disappointes . althoug i have had a few issues i have always found your staff to be polite and helpful and in the end i have always had my issues resolved in my favour .the last customer service advisor was so helpful i dropped my complaint because i always find xxx helpful and never have trouble very helpful & prompt but unfortunately need to call back mon -fri 9 to 5 found the adviser i spoke to very helpful and polite and was very happy with the service i had would definitely recommend xxx to friends polite and friendly customer service was pleased wiv my service i recived 2day because i got everything i wanted he did n't really answer my question , i 'm going to have to ring again to find out what i originally called for .i was more confused coming off the phone than i was before the man wasnt enthusiastic enough ! the advisor was fantastic , he was very helpful & dealt with my problem quickly .excellent customer service from kevin 10 out of 10 i would prefer to discuss this which would be more useful feedback to xxx very satisfiedo excellent service .the adviser listened to my ( very unique ) request and checked to see if xxx can accommodate this , which they can .i am very happy with the advice , the politeness , professionalism and very importantly , the result .thank you . very helpful team with my self and with my daughter when she had problem with her black berry very satisfied ! call answered quickly ; customer services staff answered my question without any confusion .simple . always helpful good service the advisor answered my query effeciently with good communication and was courteous at all times .my query was solved and i was informed of a suitable change to my text messaging needs .good efficient service from this advisor .thank you cheerful rep who knew exactly what was needed and how to do it ! unhelpful inexperienced and lacking in knowledge or any real desire to help good service lack of info regarding upgrades on masts loss of service unable to use phone lack of reliability if new work was planned would not have upgraded as not able to use all features of 3 months unlimited data or able to communicate with people and need phone 24 :7 due to work cause i think all sales staff are helpful , even in store .i rate so highly on service because its true .another thing is that , the reception for xxx is really bad .so service sorta balances it off very friendly and efficient advisor ( victoria , sce team ) who explained things well , was well informed and responsive made it a pleasant experience .the issue was not resolved as it needs detailed technical investigation .however a ticket was raised , and a promise made that i would be kept updated . i was happy with the advisor , but i 've still got the same problem which should of been sorted now .my internet and bbm is still not working .hope it will be sorted soon . problems with toping up good overall service question 1 i gave wrong rating should have been 10 satisfied even tho i am completely **** with technical stuff , all the people i spoke to were very patient and helpful even tho they were probably thinking 'what a divvy ! ' the advisor was very polite and helpful a nice chap to deal with good level of service , better than average operator , impressed .empathised with my issue .not resolved to my full satisfaction but adequate well my direct debits and late taking of my payment two weeks late ! the lady was very helpful but i 'm being charged for a phone i do n't own and have to go back to the shop to get them to sort out there mess ! polite , informative would rather it was resolved immediately without a call back within 2 hrs not asked why i wanted my puk code : reason , im cutting contract short sorry niel was 20 out of 10 still not working yes - adviser was very knowlegeable , helpful and effective .always comes down to the people . my husband got a txt saying if u top up by ten pound u get ten pound free i did not get this and never had been with xxx for mth the advisor was friendly and able to deal with my enquiry quickly and efficiently .thank you failure to be able to upgrade my phone early which i had previously been told twice recently that i would be able to do in february if i paid an excess of 65 pounds .once my contracts on both xxx mobiles have ran out i shall be taking my custom elsewhere . very satisfied my call was answered promptly , and the information i required was immediately available . great service as always ! ! am not happy with your costumer service team.becausethey have given me wrong information .i'lbe happy if one of the managers will contact me .thank you . can not got logged on to my on line account and still ca n't after ringing in great service and good customer care helpful on phone , can now access account on line , but still unable to register for top up . your staff and service are always ecellent the person who i spoke too could not have been more helpfull , and new i did not understand his instructions , and went through them again step by step , without being asked .and made sure i did , at the end of our conversation because i am satisfied with outcome . frustrated with voice optunes better to talk to a human satisfaction the man was very hellpful and dealt with my problem immediately no they explain my problem i had so i could understand . every time i call , your advisors , are always very helpful and very professional with me i can always count on them ,thats why i choose to stay with xxx . since i i got my contract my blackberry messenger as not worked fast ,easy ,helpful and friendly i have had a lot of financial difficulty this month and xxx have been exceptionally patient in waiting for payments .it has been a great weight off my mind .thank you . i 've phoned 3 times in the last 3 days and she was the only 1 who i could understand and it was resolved very quickly too .thank u operator the service on the phone was ok .i just do n't feel like you offer a plan i want to re-sign for .i resent having to buy a bundle of services - international minutes , then another bundle for extra call time ( so i do n't have to pay a pound a minute to call australia , for example , when my allocated 75 minutes is exhausted ) , international texts etc .i just want a contract that permits me to pay for what i use at fair rates . dannythe customer service officer was very polite and knowledgable of your products great service person was very help with the call you said three questions .this is the fourth .typical of xxx .cant count .staff are understanding my reason is because my blackberry messenger i 'd not working the reason i called is because of an apparently 5 month late bill that i had no idea about which ruined my credit report .the advisor was very helpful in resolving it all the only reason i gave a 9 is because this same mistake could happen again in the future and it should not be allowed to happen . he was very polite , & helpfully answered my question then said he hoped i haveb a good holiday . was ill advised when i first took on the contract !my bill was nearly 300 pounds helpful and sorted out the problem in no time simply because the service from xxx is very good and always has been , thankyou ! everything they told me was a lie i 'm happy with the advisor but unhappy my sons bbm is still not working but did receive very good service from xxx contract was miss sold to me , was not given the internet access i was told i would have which has cost me a lot of money over the last 6 months and insurance was not added to my phone as requested . just,cz i stil anit got my problem sortd because your staff was very professional and helpful and he dealt with my problem fast and satisfactory i was told to go into xxx store and they would change my sim and transfer my numbers .they couldnt do this as i have a business contract with u .i spent 45 mins in store .i have spoken to 2 people this wk who told me 2 go in store and never mentioned that as i had a business contract they wouldnt be able 2 help .it was a,complete waste of time . was dealt very efficient and quickly the adviser knew what she was doing .very cheerful person i spoke to someone yesterday and today .both were very pleasant and helpful . the lady herself was fine .however , no one could tell me why my sim card refused to work in america .i am paying a lot of money for a so called business account , only to find my phone is useless in the us.i have had so many problems with xxx since i set up this contract that i will now be actively looking to find a carrier who will help me and maybe even by me out of my contract .i have already had discussions with o2 ( my wife is with them and has had no problems ) and they are going to get back to me with what they can offer .as you will see from my record with you , everything seems to have gone wrong .i am not a happy bunny ! the adviser was helpful , and i always get good customer service . satisfied service - solution solved . the assistant was able to help with my query 1) the person who helped me last wk sent my sim card thru dpd parcel delivery .it was never dispatched because the sim is supposed to be sent via royal mail .i wasted a lot if time trying to track the parcel and then trying to resolve the pb w xxx .2)the person who spoke to me today refused to help me until i could give her my password , altho the purpose was to rectify xxx 's error .i had all the other info concerning the acct but i was unsure of the password .she was completely inflexible and unreasonable about this .i had already been greatly inconvenienced and really thought that was unecessary .clients appreciate rules , but not when they 're applied in an absurdly rigid manner .can't wait to cancel my 2 accts w xxx ! the services very disconnnected in itselves .needto follow up on small items .likepay then follow to unblock etc . i was given incorrect information in a previous call i find it extraordinary that a company can see fit to cancel a direct debit.change an account to cash without speaking orseaking authorisation from the account holder .i have changed bank account providers .a simple task i was leadto believe .not unless u have a phone account with xxxphone .10 years i have had a phone with you paid for by direct debit .i want to know why you can makechanges toan account without speaking to the account holder .especially when it comes to payments to that account .i am appalled ! ! !it nowmeans i have to take time out of my day to make a payment that is totally unnecessary .not impressed at all ! 9;because there some times problems !soorry .10 for the 2nd ;because; i missed my phone and love it !9because i had to ringg ;2-3 times x wrong colour phone sent and customers service did have much knowledge of how to swap it my request was dealt with very promptly and the service from becky was exceptional . very satisfied with my service recommend my girlfriend and she do n't get the same service so come on xxxphone sort it out please they didnt help me , i still havent got what i wanted/needed because i felt your customer service was excellent but i ca n't get a xxx signa where i live so therefore wldnt recomend xxx i am simply happy with xxx no majeur issues very happy with your service exceptional adviser , more should be like him . your awsome and i love you yoda adverts ! the advisor was rude and arrogant and when i asked her to put me through to someone else she cut me off .your customer service are on the whole are unhelpful but she was disgusting overall not happy as problem still not resolved and been on phone all day ace service excelent lovely girl all quierys answered thanks my solution has not been resolved yet , as i 'm still waiting on technical call back .so my issue is still outstanding .however , operator provided me with other alternatives to think about .even though , they are both costly & possible of further inconvenience my advisor was really great and very competent however my issue was not resolved - she explained the server of blackberry went down last night and that there are still some problems but my bbm and internet and email services are still not working . keith who i spoke to was very helpful as was the lady before he was good but the results were as there could be not how i hoped to end that conversation . fantastic service very helpful makes me proud to be part of xxx the lady printed the last 12 months of my invoice 's 4 me as i havent been able 2 do it and they were all very busey she was very help full no i still have no internet , get it fixed please and also sort out my bills ! my rates speak for them selves , im satisfied with the way my enquiry was handled . port misinformation big time - ruinous for me ! no im still very unhappy that my issue is still not resolved the problem was not resolved and the advistor was no help at all my query was dealt with efficiently but i could not obtain all the information i wanted .i have to call back on monday .the advisor was helpful and friendly . quick service q1 .i have had a few problems with xxx in the past but you do have good deals .q2 .i have tried on 1 occasion before this one to resolve my problem q3 .the person who i spoke to informed me of everything i needed to know an more : ) very helpfull & friendly , easy 2 understand , as i spoke 2 an english person cuz at the moment im happy with xxx service ! ! i was connected promptly and was efficiently went to your store in bishops stortford were i always go the sales assistant their is so helpful she always sorts out our mobile phones but as good as she is she was let down by your one net team not working saturday 's try as she did she was unable to access the next page on the system .i have 3 iphones on contract for 24 months and some sim only contracts .i found it very frustrating that when i tried to add another iphone contract the sales assistant was unable to access my account .the sales assistant was not to blame she was so helpful i will be reviewing our mobile phone system supplier .07782126105 blue tooth still not working and sky sports you couldnt do what i wanted so very unhappy quick and easy service , issue addressed and resolution provided . quick & friendly answers to all my queries , thank you ! overall goal not achieved the agent i spoke to helped my query straight away !he was polite patient and easy to understand . because i was noy given correct information in the first place my bill of late have been horrrndous anf it eas only the young man i spoke to yesterday and the very nice people in your woking store that i am staying with xxx incompetence the operator was extremely helpful ,polite , and able to rectify my problem very quickly .m. brett because my problem is n't resolved and i 'm not getting any solutions u are so helpful and considerate .u have a great costumer services good service he was quite quick he talked in a nice way .and my problem was sorted in no longer than minutes .thankyou problem not resolved i had a problem connecting my vita 3g to the internet after discussing the problem the problem was left unresolved fast ,efficient and advisor was very helpful . polite , informative,knowelegable and understanding . :d the young lady that dealt with my complaint was the most pleasent person i have ever had the pleasure to deal with ,and is a credit to your company . the man i spoke to sounded uninterested in helping me to resolve the issue i 'm having with my phone the line then went dead and he did n't even bother to call me back ! ! ! ! ! ! ! think the moron forgets i 'm paying xxx money not the other way around ! ! ! absolute joke i do n't know babes . i would always recommend xxx as it is the best network provider however am very disapointed to be told one thing from a previous adviser and to go to the nearest store which is 20,miles away to be told something different ......however the adviser nicola that just dealt with my call was excellent 1 ) high prices , 2 ) good spokesperson 3 ) neglected to tell us specific details good adviser on the phone .he did n't treat me like an idiot and listened to what i had to say i think they r really good and i think that they r better value than other companys last time i called , i was told i could upgrade early for free at the end of february so i was enquiring the specific date i could upgrade .she then tells me today i ca n't upgrade for free until april .i told her that was not good enough so she managed to get it changed to march 20th however this is still very poor service due to the fact i had already been told it would be the end of this month ! because i prefer xxx i was called by xxx fone and was asked if i wanted to try an i pad for a week and after a week if did not want to keep it xxx a fone would collect it .i phoned xxx to arrange collection and was told i have to wait for a jiffy bag and take to the post office to send it back , then phone you after 3days to confirm you have received the i pad .this is not what i was told nor what i expected i would have to do . the reasons are because the problem was n't resolved . very helpful advisor , dealt with account change quickly & as requested no customer service representative was extremely helpful and explained everything with a high level of clarity and knowledge . i had renewed my contract by phone , but was not comfortable using the new phone .customer services were very helpful & understanding . i have had nothing but problems with xxx ( im sure it will say on my notes , thats if they havent `dissapeared ` my question was answered truthfully in a straightforward manner . still none the wiser . get messed about two much good service good friendly service cos u asked very happy with the service .thank you . good service i dont like xxx .very bad customer service because i have been over charged after being advised by your staff he made it simple to understand and helped with a service i never knew you provided . q1 i gave a ten bcause iv been with xxx for a a few yrs an not had any problems .q2 i gave a 5 bcause only half the problem got sorted my bbm is still not working .q3 i thought was a reasonable score explained my phone on thurs evening cud not make or receive calls till frid lunch time , i 'd reported this and was waiting 4 pre paid envelope coming which came 2 day , neither ur operator on frid or 2day offered a reduction off my montly bill as a goodwill gesture , so thats the reason phones for u guy wanted to know my average monthly spend , no txts and calls over last 3 mths .would only give spend chap on the phone was very polite and helpful , gave me the info i needed to get my problem resolved . i received conflicting advice , was passed from pillar to post and my query took hours to resolve ( one call was one hour and eight minutes ) - in fact it has n't been resolved - very unhappy , a complete shambles and i am now looking at other networks to satisfy my mobile phone needs consistent with my usage unlock the phone overall it was really good but still a bit fustraiting that it still is not working i was given some wrong information the last time i called , but the guy this time was more helpful . i have had to call countless times about the same problem and i am still experiencing them because thats what i think lovely person v helpful the man help good service . if you call me , yes always find xxx brillent sorry it didnt tell me what i needed to know so it didnt help 8 i could n't of asked for better service did not help me you service is killing my business your simply the best as tine turner would say ! ! because you asked . john came across as being very arrogant and abrupt and i feel he does n't understand the meaning of what a customer service advisor is ! ! will not be staying with xxx on any 4 of our phones at the end of our agreements !unless this is resolved .i was told that insurance can be cancelled straight away on a phone call when i took it out ! tried to send u text it wo n't go to u perhaps someone can phone and i can explain the call was handled promptly and efficiently , the call operator was friendly and polite the advisor made me wait for about 15 minutes and never solved the problem .in the end i had to put down the phone to get on tube . no they do n't sort out the problems .and they lie to me .they say they will call me to discuss the problem but so far no result xxx has messed by bill again which is now resolved by the advisor . rep was unable to email me a proof of purchase , said i have to go to a store . did not answer my question the customer service from the assistant was on point man couldnt arrange a refund for an upgrade that had been cancelled as phone never arrived i paid on 26 jan never got a phone and am chasing my money back excellent service all round ! phoned to report lack of coverage on network ,got cut off and she never phoned back . . fantastic i was happy with the person very helpful & eager 2 help . having to wait until tomorrow for someone to look into my problem the person who helped went to extra effort to help me .actually cared about my problem . cos your pants helpful advisor wat ever my question is xxx always sorts it out 4 me straight away wi as little fuss : ) thank u prompt response no waiting on hold for ages , clear speaking , provided all i needed to know because she was helpfulbtw you should not send as many qs it is a bit tacky because i 've been waiting for 4 days to see when my blackberry messenger will be put back on and i did not get an answere till today friendly , listened , knowledgeable , took time to research no resolved the query i had because your signal levels are shocking and i 'm also dusgusted at the fact you withdrew money from my bank for no reason and without permission i am now looking at different companies like orange and 3 to leave xxxphone staff very helpful given the difficulty of having to explain things which are not in writing . because u say one thing then another friendly assistant and helpful .he answered all my queries in a timely manner . phone answered quickly .adviser dealt with query very efficiently .also call centre uk based . my query was resolved by a friendly efficient person . i thought you handled the problem well and the man that did it was kind and funny . my internet an bbm been off 4 days now the operator was very friendly , pleasant and helpful .looked into the problem , corrected it and refunded the over payment without any fuss which was very refreshing .she was a credit to the company . customer service guy helpful and did what he said he would do and was polite and friendly could not ask for more problem still not resolved .today 's staff at least courteous if not helpful .getting really annoyed at the lack of fix or workaround . bad network coverage ! ! because one adviser told me one thing and when rang up again i was told something different as i 've got four phones with u i would have expected more help as iv been a valid customer with you for over 7years i 'm disappointed after being miss advised query incomplete i was first passed onto 3 different people with quite a long time hanging on until i was finally onto the right person .she tried very hard to satisfy my query and apart from some connection problems with my line was happy with the outcome no one knew what they were doing spent more than 2 hours on the phone getting shunted now am waiting what they will do tomorrow the person that was speaking to me on the phone was very polite but i did 'nt get the problem with my phone fixed problems solved . becase its handled good answered my questions helped with the problem just efficient all round ive spoken to 4 people n the problem is still not resolved .picture messaging is just a standard thing so cant understand why its baffling everyone . received what i wanted without any fuss just straight forward i got good , quick and effective advice from an advisor who was helpful , friendly and eager to help . was put on hold for a bit too long for a simple query 10 was good i was happy with the reply for my query and the advisor was helpful adviser kept interrupting throughout my conversation , this is second occasion i have had problem - last adviser told me that she would change it and lastly i am now overdrawn in my account and will be left with bank charges ! ! ! ! i was unable to block a number upon request . i was happy 1 service was prompt , and staff helpful.2phone still not working properly , but hopeful it will within 24hrs 3 friendly and patient i was very happy with the clear instructions and a speedy fix to my problem from a very helpful and curtios member of your team was very helpfull very satisfied with your service . the advisor was very friendly and helpful and answered my query very well . i was dealt with in a courteous manner and helped with everything i asked xxx are appalling .you ca n't work your own systems xxx and its customer care team seem to really understand the economic climate and the customers plight in these hard times and act accordingly on an indevidule basis for each customer which is fantastic news for us the customer keep up the good work well done to you all ! this time the guy was great and handled my issue brilliantly however the last 4 times i have called over the last 3 days i have not been as happy and had no questionnaires about those calls ! happy with the quick response time and adressing the issue immediately on the phone . the adviser was very freindly , it was like talkin to one of the girls from babestation i have phone on numerious accations and my problem has still not been resolved and some of the call centre people i spoke to i did n't like there manner i was very happy always a good service ! did that already ? excellent service all round . the man on the phone was very helpful and knew exactly what he was talking about and how to sort out the problem just very helpful and friendly service cause your network is good problem remains unresolved after more than 2 weeks . the service was quick , helpful and friendly great help and immediately resolve by the same person without keeping wait and able to speak on saturday . because you asked & i 've got nothing better to do :-) he went out of his way to help .you are very lucky to get me to reply to you .i do n't do surveys usually ! man on the phone was very helpful my reasoning for this , is for the reason that all my phone problems where fix whilst being on the phone problem . really fast polite service i feel i was fobbed off rathjer than helped everytime i call customer services .you are treated with respect and made to feel at one to one with whom you are talking to .very polite and helpful and friendly . the lady who helped me was great and friendly also sorted the problem very quickly thank you was helped quickly and efficiently by someone polite and helpful the phone call was quick and the response to my question was dealt with a professional manner and dealt with very quickly the advisor was very helpful good service fast and pain-free was dealt with as a valid customer , , cheers i am disappointed with the service as the operator although nice to speak to , did not solve my problem , because of this outcome i am very seriously considering changing to another network . the person was very helpful and good c service my query was dealt with quickly and efficently excellent customer service . they did not help me at all . great service the lady tried to help and tried lots but sadly it s a phone issue the standard and quality of the people i delt with was first rate and a credit to your company .very impressed yes overpaid in monthly payments through other things not told about am afraid after contract ends ill be changing very pleased with the service given really lovely helpful advisor thank you because my query was answered and felt the customer service was good great service and response , but should n't have had to call in the first place . my issue is not resolved an email was sent for my reasons service was great and lady on the phone was very helpful no because xxxphone are a gd company lady spoke to was helpful sorted out what i needed great customer service by her the advisor was extremely helpful and nice excellent service pleasant helpful and good tips i always find the staff very helpful and friendly .my queries always get answered promptly and officially because av still got the problem the operator solve my proble service provided was great but i had to wait a while in order to speak with a rep the advisors are always helpful and friendly . 41192 i think that my ratings are enough high cba the lady trish was very friendly polite and very understanding of the matter and the emotions of the query and was extremely statisfied with the high level of service : ) crystal meth based on this evenings call , the advisor was really helpful and honest but the problem with my phone is still there however i realise that the problem is beyond xxxs control , the advisor was lovely . i wanted to change my price plan because i am not using hardly any of my minutes or internet , and i wanted to add 0845 and 0800 numbers onto contract service agent handled call efficiently and xxx offered good deals on my phone upgrades . 1- is a good score for recomedations .2- dissatisfied with the length of time bbm ,e-mail account + blackberry app world have been unavailible due to faults .3- the advisore was polite + helpfull even though he could n't the problem with bbm n emails etc as i stated in question 2. :-p matter not resolved as i was told to email instead . cause you ask me .....fooool lol do n't know i rung in regards to an offer i got the other day i asked the advisor to call me back another time but they never called back .i called tonight to take up the offer but i couldnt as apparently only the renewals team do offers so i now have to ring up tomorrow . inadequate resolution . because i got this new phone and i toped up too get my internet bbm facebook and i ca n't get any of them keep taking battery out like i got told still not working i topped up yesterday nd my bbm has only just come on soo i will only be getting 29 days of bbm how is xxxphone going to replace this lose of useage of bbm and internet the collections agent karen was exceptional at her job and beyond the usual call of duty for customer care .she was able to sort out and find a solution to a problem that had been going on for several months all on the one phone call !i was extremely frustrated with xxx and their previous agents lack of interest or care in helping me resolve the ongoing issue however karen restored faith in me and it turn xxx .wish there were more agents like her ! what a breath of fresh air .emma the lady was very nice but could n't help as its a business mobile x the first one was because my girlfriend had the same exact problem as me yet they were rude and not helpful with her queries yet when i rang i had to admit it was a good experience because u cannot send me the correct internet settings so i can get use of my freedom pack and use the internet the issue i called about was resolved in a good manner i was given the added service i asked for - not 10 out of 10 as the woman seemed unclear about some of the prices . was satisfied with the help given rep was helpful but the query was with the signal issue of which the rep could n't do any thing because my problem was not reseolved straight away and xxx is always having problem the guy who dealt with my problem was very polite and did his job very well , his name was alan , give him a bonus .thanks alan . yes the phone got hanged up on me twice when i just want to speak with someone i do n't want to wait for your stupid voice recording .make it an immediate option .i pay you enough money for good service .the lady i spoke with was lovely . spoke 2 fast .cudnt do what i wanted good service 0n hold for 20 minutes , then cut off whilst explaining problem . the phone cut out and thought i might have had a call bk to finish the conversation no you had 3 q 's that 's enough do n't p me off . very good operator called kelly i upgraded my contract 5 days ago , unable to access internet due to blackberry fault .only advised after 4 calls to xxxphone .told to call saturday when blackberry closed ! 4 more calls today , nobody can tell me anything or seems interested or offers to call me with update .my contract gone from 10.50 to 26 no service and nobody bothered ! >= ) very helpful and friendly i phoned twice before got cut off the final adviser was the reason i scored 9 10 no.sat night no time . helpful , no waiting around on the phone . this advisor was very good at her job and did it first time - first good advisor out of the four calls i 've made . this is a business account and everyone should have no data cap when abroad .i have one guy who has been in singapore and is now travelling to kenya and has no data access .in addition there is no phone number i can call to rectify this until monday morning .the guy i spoke to did his very best to help but was not authorised to any of the systems . my query was handled by such a friendly colleague .she explained exactly what was wrong and when everything should be sorted .i would like to recommend lisa to get some sort of recognition i cant access voicemail oversees every thing was ok advisers on both calls were good took a day 2 connected my bb messenger in the internet still dose not work long story ..... lady i spoke to was lovely and was very nice , but problem still not resolved my problem was resolved very well reason for recommending is i 've been a customer for 15 years on payg the query i rang about has been on going since tuesday and the rating for the person i spoke to was he tried helping as much as possible good service u should improve your all services !specially network services . i was n't happy with the phone call yesterday as the person lied to me , but the person i spoke to today was amazing . your staff resolved my questions in an efficient manner . i 've been a customer for 1 year nw and i dont get very good custmer service , i will never get a contract with xxx again , 1 of my friends are a xxx customer and she got good deals after being a customer for 1year . to get my free music downloads is impossible i 've been trying for a month and now the time is up and my bill is seven pounds dearer than normal ! ! understandin.and.politness great service from helpful advisor but far too long waiting to get through .called a second time , on hold for 20 mins , then call disconnected saying call back another time and you were then closed !sort your staffing and opening hours out ! my adviser was good 10 - 0 um couls you please tell me why my bbm is not working ? ? ? ? ? i 've never had any issues with xxx and i have always had queries dealt with quickly and efficiently .the team is always very helpful and always tries hard to resolve any problems . advisor was quick and helpfull , just xxx need to think about the customers with muliple numbers and assist with one insurance policy rather than multiple insurance payments . very good service was excellent . my thoughts quick ,efficient,knowledgeable information and solution provided to my request the ratings are based on my interactions with the first customer advisor i spoke to ( a lady ) .she was very rude and lack customer service skills , she also hung up the phone on me which i believe is unacceptable and did n't reach the high standards i associated with xxxphone .overall i am extremely dissatisfied with the customer advisor lady i spoke with . i found the person to be polite , knowledgeable and most helpful .he also explained all the best options available to me .thanks ! the agent was unprofessional , she mumbled her way through what there was of the conversation and when she was not mumbling there was very long silences .to top it all , my mms which was the reason for my call is still not worling .so , not only was the customervexperience lacking my issue was not resolved . i asked for the international pck to be added because i urgently needed to make calls abroad to find out about my father 's health since he had a stroke , and could n't make them afterwards and your offices were closed ! having paying for my phone i find it disgusting that i cannot use all the services .i also have another phone that has had the same problems .i just do n't think its worth what i 'm paying out monthly excellent service over phone .2x 10 marks .initial change of contract in shop did not inform me that friends and family group had previously been charged to both phones or that i would need to reset the numbers .had i not called to change 1 of numbs i would have been unaware that none were active on a service which i have already been paying for twice !7 out of 10 mark actually very generous problem was n't resolved but hopping it will be . because nobody has done anything just keep telling me to try later lisa was very helpful and sorted my probs out with a profesional manner thanku i rang becouse i wanted to have private numbers blocked from ringin my 4ne the lady said she couldnt so am very upset q1 happy with xxxpone .q2 i believe my query will be solved in 24 hours , q3 the adviser was very helpful . i asked you to get the age ban off this number .a text was sent but the restrictions still apply very prompt , efficient and honest advice service polite efficient and prompt attention your team were awful ! ! ! ! ! ! exerlent phone manner , quick responce and satisfaction and clear prununsiation my adviser , was extremely helpful and answered all my queries .i felt my problems were quite complex but the adviser was very knowledgeable and was able to sort through each point for me , step by step . yes i feel i 've been over charged and carnt rely on the settings and usage charts on my fone and dongle good service . basically i toped up 5 pound and it took 2pound iou and i had 2.70p left ? ? ? what 's why i do n't like this network i have been with this network for 2 and a half years i think .if you put my blackberry messenger on i will this this network is helpful and a good network to be with what i was told doesnt tally with what is shown on my online account and when i asked for the total of my account credit i have to waitfor a call back in a few days it would have been three tens but i had a 30 min call on hold which you terminated and told me to ring back . am just satisfied with it all i was told at the xxx store that my sim would be active immediately , but after 24 hours it is still to be activated .the customer service agent on the phone was very kind and reassuring , i give her a 10 , she told me that it takes up to 48 hours to activate my sim .at least now i know i have to wait .i think it is too much time but still , it is not her fault . because i topped up 5 pound for my blackberry internet service and you took my money but i did n't get my blackberry internet service . service was good lady on phone polite & helpful i was dealt with in an efficient and friendly manner best offers the goodist but have bo credit to call customer service because you give good rewardz everything i wanted from the advisor was dealt with instantly and politely these ratings were based on how xxx handled my call but hopefully yous can have more opening hours :) ! the problem can only be resolved mon to fri 9 to 5 uk business hours . i gave these ratings because i could n't understand the adviser and they did n't help me because my problem still is n't fixed !and they have taken my credit and have n't fixed problem !i 'm very angry because its still not working ! u did n't solve any of my problems or requests friendly useful and successful your staff are always helpful . quick no hassle , polite pleasant operator well , the adviser was quick and straight-forward with my questions but as i wanted customer services i didnt really get my problem solved yet because i rang to try and keep my number and was given no help what so ever well i tried calling yesterday saying how my blackberry messenger and internet is not working and they said to call tomorrow ( which is today ) so i 'm not satisfied but i will call now to see a solution to why it is not working by calling the costumer helpline . good customer service , hardly any waiting time . the service i received was excellent because my bbm aint working could not get through to an advisor speedy respsonse to a simple query no help provided .issue remains unresolved good service and issue resolved . the operator was very kind and made the situation very simple .she made it very individualized to what had happened and made me feel at comfortable .thank you for a simple process never had a problem with xxx very good staff that was very helpful today a call centre in egypt is crazy !i had to make 3 calls there before i could understand one of the handlers ! ! my problem is still not fixed !not impressed ! my problem was fixed straight away which was very pleasing i have been a xxx customer for about 3 years now&ive always had good service&any problems quickly resolved . issue not resolved .i have to call back tomorrow , in business hours .agent polite and apologetic . you have quite happily deducted 5 pound for the blackberry bolt on however you have failed to set up the service you are blaming blackberry yet all other networks are fine always very helpful !! my query was resolved within 3hours without any problems the adviser was pleasant but a little hard to understand overall pleased with the service . the adviser was very polite and his accent was stunning for being very efficent 10 no happy with the service i have rang 3 times to ask why my internet is not on and been told it will be back on the same day its been 3 days and its still not on .also iv tryd to call and email and both services were down so couldnt get in contact with anyone happy with service 10 out of 10 service i think .good bye . chap was very helpfulx advisor was sympathetic and gave good service adviser v friendly + helpful .service quick + problem free . talking to a computer ! the lady i spoke to was polite and helpful and informative good sevice and problem resolvd the lady was really helpful on the phone and explained everthing so i knew what was happening at every point of the conversation i thought your customer services was very helpful just how i feel i would recomend xxx as i think its a very good network , but i am very unhappy as my blackberry internet service is still not working even after talking to you twice and the person who dealt with my query was ok not happy with this service as i topped up my phone with 10 pounds blackberry suppose to take 5 pounds off as i had 4.13 pounds earlier i should had have 9.00 pounds shown after blackberry service deductions now the customer services failed to help me again not happy with this service so this how you treat your customer .even rang in twice yesterday and they told me i have topped up by 24 hours to show i rang in 24 hours to confirm and if i did n't pay you how come you took 10 pound from my card how would you do this to me ?i thought you should be helping your customer not treating your customer this way so again i ca n't recommend anyone to xxx after i have been treated badly .i want my blackberry service up and running so not happy with xxx !> :o his voice was **** and made me touch myself in my special place there are other providers .xxxphone charges me extra for not beig on a direct debit .i prefer to watch my phone bill carefully as i have a limited income . whilst looking for a new phone i have been looking for the best package for my needs , it seems that no one is offering flexible tailored packages.perhaps xxxphone could look at this ? allow people to pick from a choice of minutes , text & data options to create a more personal choice . i had to wait till 8 to call i simply requested the parental blocks removed from my phone as i am 38 only to be told i needed a credit card to do that ....utter lunacy ... ! ! ! ! the advisor was perfect , but i am annoyed that there were parental controls on my phone when you have my date of birth , and that it took over two hours to remove controls when requested the gentleman i spoke to sorted my issue with a minimum of fuss , and provided me with information and recommendations to allow me choose what i thought was a good deal for me .he was a really nice guy . the xxx customer service operator acted quickly and was able to switch the phone back on a sunday morning !phone was fully operational in 20mns ! on the whole you are a good provider hence the 8 .the advisor was excellent - very helpful and pleasant as well as being well informed hence the whole10 's very helpfull and understanding .but i have to wait for solution . offered good customer service and listened to my needs and reached a mutual agreement to retain me as a client . we have had such poor customer service since the start no follow through with any of my problems no one has come back to me as promised .however the agent today was very helpful and was finally empowered to deal with my problem . because i was given the wrong information as 2 what 2 do .also im very displeased with the fact that i have 2 ask for a paper bill i do n't no why it is that companys like yourselves always asume everyone owns a computer and if we do n't we are penalised for it . your systems are poor because my blackberry messengeer service is still not working xxxxxxxxx you asked me for them ? professional helpful straightforward and rectified problem i am now changing all my feedback to ' 0' ! ! i have n't received the email , i have now called back , got passed to a different department and am getting told i ca n't request what has already been set up without a password i know nothing about !when i asked to call back to speak to the same woman i was given a number that would cost me 35ppm to call !i do n't think so xxx ! ! the person was very good and resolved my problem fast . i am so fed up with your network will be ending my contracts when they are up going to 3 offering me better deals satisfied with service . i was only changing my address made easy with no hassle x the lady on the line was fine she was very helpful and explained everything to me in detail and told me who i need to talk to reguarding my upgrade .as a long term customer i feel that on the whole xxxphone have no rewards or do not acknowagle loyal customers .when my contracts ends in july i will be looking a new phone company took ages to answer was on hold for so long , it 's not good enough , my internet always fails and they do n't deal with it well enough it did not solve my problem india xxx are not competitive with their pricing . very friendly , very helpful in all areas , went out of his way to resolve things that were n't specific to xxx in order to complete my request , very impressed well handled , helpful operator , problem solved . my insurance claim was handled quickly and efficiently no resolution to my query cos dept only works weekdays and other probs with xxxphone call handled efficiently xxx are awesome .x poor customer relations , argumentative staff , not willing to listen are accept any responsibility .lacked the ability to deal with the issues at hand .xxxphone have failed to meet their terms of contract .very unhappy with the level of service . having to pay for something i did not want and not getting full refund the excellent person i spoke to , steph , dave and the help of scott , thank you put me on hold and did n't came back to me , , , hold about 8 minutes problem solved now have registered sim on website because the service quick and the lady was very helpful coz i 've always had good customer service just seem to get no help excelent service i tried .touse an offer you said i could use today and you withdrew it without any notice , your customer service could not explain why i could not use the offer and so were totally unhelpful my issue was not resolved .i was simply passed on . poor service advisor did n't want to know a satisvide customer of many years the member of staff i spoke to was polite and sorted my problem quikly and eficiently overall very happy with service . been with xxx for 3 weeks and had nothing but problems with the phone , 3rd time my internet has n't been working ! o very dissatified the adviser was very helpfull .he listerned and solved the problem .he deserves a pat on the back . i need to get my internext back on and they didnt have settings for my alcatel phone i had to ring some other company .the chap on the phone from xxxphone was nice .but i wont ever buy a phone from a xxxphone shop again because a sale man was rude to me i felt he was rude because i wasnt paying lots of cash for it .i have been with xxxphone for a long time .and dont think staff should be rude when i am nice to them thanks no criticism about advisor .she was working within her own limits .just not greatly impressed with vfs system still having problems getting network coverage beacause its very good value for our money i 'm satisfied that the issues has been resolved immediately . cos u always threat me like **** because they could not tell us what the web access had been used for nor would they consider adjusting the payment i askd about xxx passport and roaming charges i got anserd my concerns i also askd if i could increase my sons monthy mins because he had gone over more than once and that has bn resovled for me thank you answered my queries easily because my bil is stil not sorted .falsepromises fr } manager kenny from scotland for clbk .misadvicefrm adviserz since january .ihav lost faith .im a loyal customer who has 3 accounts and am disgusted with the way i hav bn treatd.iwil b makin an official complaint too due to my disatisfaction . resolved my query 100 your service is very good read answers to questions ! i am optimistic my problem ( my phones internet button not working ) will be resolved quickly problem with phone not resolved have called xxx 5 times already this morning still cannot call out to australia a very important call ...so still not sorted been with xxx for 12 yrs and lately thinking of going to another company . because they locked off the phone on me twice i was unable to understand the operator .they were uninterested in resolving the issue . thanks .finally , please could you tell us the reasons for your ratings because i still ca n't get on my internet and my bbm is still not workin see the file because , he had time to explain to my satisfied xxx always been sound with me having no internet service when i should have on my blackberry for 5 days .unacceptable . your always helpful and happy sounding and i want to upgrade early .only joking . the call handler was great but it takes forever to work your way through that awful automated menu , the only way you can ever get through to someone is to click on the option that you want to leave the network .when i eventually got hold of someone it took ages for my information to load so she could answer my query .the reason i called was to find out why my bill was so high .the online bill info is poorly laid out and again difficult to access the information you are looking for hence why i called .calls to xxx should be free for xxx customers .i think it 's a really expensive network with costs that are so high im surprised youre allowed to get away with charging them .not a very satisfied customer . my questions were answered , i know i need to go to xxx store to copy over my contacts etc . still waiting for sim to activate so i can use phone ! it was not as good as 2 yrs ago .the call operator is too mechanical , just like a robot . nothing can be perfect , so you cant score 10 but good service 10 out of 10 would never change from xxx i think that xxxphone shouldnt have to undo mistakes made on numerous occasions that there sales staff have made , it was a quick service and the assistant was very helpful and seemed like he wanted to help and was really easy to talk to . problem is not guaranteed to be fixed ! ! because they were sorted very quick and prompt the lady was extremely helpful ( jess ) but i still do n't have a solution . i find xxxs services generally good , today , i did n't manage to get my problem solved , but the customer service engineer was professional in his advice . poor response from the adviser .they cant answer the query and if you challenge they threat you terminate the call .been passed on to 3 advisers today and the all had different and made up things regarding my bill .well i have no choice i have 4 contracts with you for next 18 to 24 months .can't even leave straight away .it took more than 1.5 hours to get anywhere .the matter is now being looked into it now and hopefully will resolve itself soon .all i have to do is not query it and just shut up and pay bill to xxx whatever they demand , right or wrong . advisor was very helpful and quick have had no signal in my house for over a month ..when the signal is fine usually .only textin now as i am in work in a different town !the same thing happened last year ...the repairs just take too long .i was told when i phoned on 14th feb that it was down for urgent repair yet had to phone again yesterday to be told it was being looked at again today .my husband who is also on xxxphone works some days from home and the lack of signal in the brynmawr area has been a nightmare for him as he has not been able to join conference calls or phone work colleagues .hope that helps . handled with ease .. ! ! because my phone has a fault and it is not up to me when it is the service provider fault for supplying me with the phone the initial query was because of a very marketing ploy , causing me to pay for two lines i do not have nor wanted !the advisor who will hopefully resolve this matter was very helpful .i think recompence should be due , for the inconvenience caused 0 i called to reduce tarrif as previously advised i could do only to be told i couldnt with the only explanation being the previous advisor must have gotten confused .thisdoesnt help me as your customer ,infact it angers me as to why i chose to stick with xxx .never again . very profechonal my question was answered quickly .the chap was professional .but i 'm leaving xxx as ca n't get iphone4 with 16gb and that 's what i want the person i spoke to sorted my problen within mins my problem has not been resolved . i got cut off 3 times and nobody rang me back very good call with a most helpful advisor i could understand the advisor and she was very helpful in my query good efficient service the person i spoke to was efficient , polite , helpful and answered my query at the first time of asking the person i spoke to was polite and helpful my actual enquiry was n't answered , i was directed back to the online account ...if my answer was online , i would n't have called in the first place :-/ the assistant was so helpful coulnt fault advisor .everything i needed was sorted .excellent service happy with service it was dealt with straight away service was effective and efficient especially given that it was the weekend quick , efficient , polite and friendly the advisor in the xxx was brillent he helped a lot but not a bit happy that bbm is still not working i have forgotten my password and the assistance could not solve my suppose to be an urgent query he suggested that i call the main account holder which is my wife and she is not available right now because of that my problem is put on hold great customer service guy your team are apsalutley **** ! to help xxx with your costumer feedback friendly and efficient ! whilst the person helping me was friendly enough i am very disappointed in xxx 's service .i also left the call still not sure if my requests were granted as i have still not received confirmation . yeah - i have phoned xxx numerous times over the past few days with the same issue .assistance has ranged from passing the buck , denying the problem exists , a total lack of understanding , and occasionally the unkept promise that they were fixing the settings ` as we speak` .having been in the queue for 25 minutes today , the advisor in question fell into the unkept promise category .you will probably hear from me again soon in order to switch back to orange . issue remains unresolved , advisor friendly but sadly unable to help ( though he tried his best ) . i did n't get an answer was rude and didnt help the waiting time was short , the adviser was polite and handled the call professionally . over the past few months i have had countless `issues ` ( to say the very least ) with xxx .today , typically , i was ill-informed by the 1st operator i spoke to at 10.30am .the 2nd person i spoke to was both rude and un-helpful . helpful adviser on the phone today , but yesterday i was on the online technical support line , and that adviser was most unhelpful . the operator was very polite and helpful it took long i was very down although i received an upgrade , i am still unsatisfied that my initial problem was not resolved and i was n't given any reasoning or good will gesture to compensate for the problems i have received with xxx .however both the advisors i spoke to were extremely friendly and polite and we 're very pleasant and professional .crothwell 26.02.2012 i am a new customer i like your service overall 5 it was a fast no nonsence service that is easy to use . problem not resolved very happy with everything his info given was clear and knowledgable however i am dissappointed at the need to pay both xxx and blackberry to send and receive picture messages ! you charge too much for ipad sim cards that are used occasionally . did not give me any ideas as to my change in contract , did not know answers to questions , not confident the information given was correct . everything was answered very .well i have been with u 4years and im very satisfied with the service i have had i got disconnected from the call twice . .and the first person i spoke to was n't that helpful as she just said the system was down and i had to que again i have had no internet connection for the past wk and have had to make several phone calls .advisors in general have been rude- the last woman was the only exception none adviser was professional , knowledgeable and sorted out the information i required straight away , a credit to the xxx brand to have advisors like that working for you the service was excellent even though the problem was difficult to solve , the adviser used his discretion to get me online quickly which was critical for me at that time . could n't get to talk to anyone .menus do n't get through to a person ! !they do n't direct properly ! ! british person , clear spoken and good information with friendly manner . just found xxx very good happy with the service provided . could n't hear a word he was saying and yet he could hear me fine i have tried all other net works and i get more from xxx phone , and customer services is 100 % i was told to call back tomorrow morning as the operator informed me that 'all networks are down ' .i explained my problems had gone on for months but he refused to deal with my issue . query answd straight away .advisor friendly + polite . waiting for my bbm service since 2 days ago you had no idea that there was a problem .your website is second class compared to o2 , i left them to join you .i expect to go back next year . prompt action on querys very pleasant phone manner .i was satisfied with the out come . xxx is gtin shit...ya adviser ws very help full but xxx as a network is rubbish ...tinkin bout goin 2 an other network q1 phone needs repairing or replacing but i do not want this model again but it seems that i will have to be stuck with it for the next 2 years .unhappy now and feel that i was not given better advice or shown products properly at time of purchase .q2 & q3 advisor polite but could not satisfy all queries and so have to call again tomorrow . very good and easy to talk to on the phone the person who helped was extremely helpfully very polite and very professional was a pleasure to talk with him polite .understanding and local call centre coz it amway good services . becouse xxx sim cards crash phones and after u top up some times the sim card blocks the advisor is a real asset to xxx .she dealt with all my questions quickly and in a manner worth 5 stars .thank you ! happy with call he gave me the imformation i needed to know , very pleasant @ a credit 2 xxxphone .welldone ! ! good service the advisor was friendly , polite , helpfull , and did n't laugh when he realised how inept i was ! ! very helpful and quick xxx is good he was very helpful and dealt with my query very well and was very professional the people i talked to were very nice but did not solve my problem at all .i cannot blame them though , because it came from xxx 's policy was satisfied : ) ive been put on hold on quite a few occasions and have been passed from one dept.tothe next with each advisor giving me different information regarding a simple and straight forward enquiry . i gave the 8 because the line was bad at first no 2 question was not fully resolved as from someone from an indian call centre the worst service ive ever had in my life ,and thats being nice ... still not sorted very good service not helpful at all the advisor was precise and gave me all info i required and was polite very good all round he lisend and understood my sittuation and got me up and running he was polite i have visited the store twice and called the centre twice .i still have not been able to know the entire process at one go . i the lady who talked with me was very helpful well i 'm so much happier because not only do i get a new i phone but my call will be so much cheer too thank you . cos they did n't help me !badtimes :( xxx very expensive company and poor choice for upgrating phone ,like know my contract is nearly to finish ,but nothing to choose good service my enquiries were resolved very quickly and efficiently by the xxxphone employee who gave his name as nick . generally happy that it was dealt with well v poor did not resolve anything they suggest we look on google ! just very helpful staff describe the plan very clearly because my bill comes in at a high costs every month professional answers+could understand the lady who spoke clear + precise !thankyou . they was very nice and the sorted every think that i wonted to do .i would like to say a big thank you to the xxx people i was passed from pillar to post and then told the business support team did not work at weekends , which is not true .i hung up and called back then got through . very satisfied with the service - michael was very helpful . just always helpful and friendly , quick and simple to get in contact with , and the agents always know how to help . my phone is not working properly tryed the option i was rold and still samew can some one give me a call the lady was very nice and helped me solve my problem xx i 'm just giving an honest answer ,as i see it .and i 'm getting some practice with the predicted text message . no because i always get excellent customer service n the adviser answerd al my questions and cheked my bill 2 c wot i can do 2 reduce my bills it toke a long time and the shop was very bizzy but the staff where great i thought that the person who helped me find me a new phone knew exactly what he was talking about just nothing special .... have had good experience with xxxphone overall , both sales and service .many thanks . the sales guy was really helpful and really knew his stuff .great experience ! service was great , friendly , helpful and informative but due to fewer service terminals than staff , many customers had long waiting times .otherwise fantastic service . 5 is the best answer if u do the 4page maths equation very good service from jack and craig the tech team from chelt branch . jeremy was extremely helpful explaining everything in depth .helping me in understanding deals etc .although xxxphone did play up alittle bit within the first couple of hours setting up bbm etc . excellent service from ranjit .much more helpful than orange .love my phone ! helpful , good advice on what plan to choose and no hassle very good service and sales person sales advisor amazing good service and they knew what i was after the shop was very busey and noisy and every time we moved from the desk someone else pinched the space he was helpful and made us welcome i was very satisfied with the service i received and was helped very well just pleased with service had some trouble with my old phone mainly . swift and efficient service you have the best reception and your very helpful in your stores . because he was very helpful and very patient with me plus i had a good deal very helpful but not completely familiar with best contract for frequent traveller very satisfied with the service the staff were very friendly and helpful and they were not pushy . short waiting time ; query resolved satisfactorily ; happy with new contract & rates . when i went in2 the shop some1 asked if i needed help .they then answered all my q 's and helped me set up my new phone .the even showed me how 2 use the phone . see answer 3 was a quick and easy transaction in store walked out the shop with the phone all working in 20 mins , good friendly service clear layout in store .assistant had good knowledge base and could answer all my questions .given time to look at and use different phones .explained deal options well .however i did have a good idea of what i wanted as i had looked at your website first which was helpful .overall happy with service product and payment plan .i am aware of service follow up if needed . had a very good man advising me on choosing a contract and good helpful samantha at the aylesbury store was very helpfull and very profesional .the best customer service i have received in a while . we had to make several trips to the shoppe to establish service .part of this was because the iphone had to first be unlocked .the representatives were courteous . there fair i got a blackberry last saturday but was n't happy with it .i went back yesterday and a very helpful sales advisor helped me swop it for this very nice iphone .he could n't have been more helpful . excellent service service was good when seen but ... had to wait in queue and people coming in after me were seen b4 me , advisor did offer an explaintion which i excepted , seating would have been good . you have a fantastic sales team over milton keynes everything was very well handled i was having a lot of problems upgrading my phone over the phone so i went in store and they managed to sort it out for me .very helpful the service was quick and the serviceman was nice and made everything easy to understand friendly and v helpful polite , efficient customer service .great sim only deal too .many thanks went into store before and the service was so poor i did n't get phone , yesterday different staff was very good . overall happy very helpful service , very friendly and polite and i got the phone i wanted . the service and sales advise was very good : ) overall happy with phone so far although only had it a day !customer services pretty good in store 10 was delete with straight away , & sales adviser was really helpful & got me sorted with new upgrade . very pleased just one hiccup as prevoius text but now sorted the service was good but some contacts + messages were not copied from the old phone . good polite sales assistants sam was excellent .went out of her way to meet our needs in a friendly , professional and helpful way the new store is absolutly brilliant .the team member mark could not have been more helpfull .the visit to the new store was a good experience . lovely girl that served me and happy with what i left with ! ? explained well did put me on a better plan no straightforward experience and really good sales assistant the chap was very helpful , i just thought the process was a bit long . excellent service every good advice because all my q was answered the young man was polite .helpful and kind . he was well trained and new his subject gd customer service , but you shud b able 2 switch to a different freebie pack wen you want because the 1st advisor put the phone down on me after waiting 5 mins to get thru , the 2nd did n't know what to do and finally by the time i did get thru i cancelled my contract have been told twice i can have an upgrade but when i get to the shop told i cant have been with you for ten yrs and cant give me an early upgrade i think customer care were were very polite and helpful answered my question efficiently and did what he said he would do beacuse it was helpful , easy and straight foward my ratings are based on xxx staff are always polite and helpful and can sort any problems quickly and effiently im not using all my minutes but xxx wont change my tarrif . long term customers need to be given better deals for renewing their contracts with urselves .everything else is amazing nobody helped me , que for ages and then when the operator answered instead of answering me he just deliberately cut me off . phone call was answered straight away , problem was dealt with quickly + efficiently lack of information regarding the fact i have not received a sms regarding entry to olympic ticket competition .xxxphone shop did n't know and said contact 191 .total lack of help .explained that i had been on both xxxphone and samsung sites and say i should get a sms . found the service good i was happy with service i was reali happy with the the customer service that was given 2 me , even though some of the things he was unable to fix , but notice that he did his very best to help find the problems that he could resolve , and fixed some them for me . . thanks : ) just generally happy with xxx system was very slow to get information but staff member very helpful the quickest iv had a problem resolved with a cal centre advisor helped me with the query , was very professional .xxx has a good service to its customers , but the online side of things needs work .it did n't recognise my phone number when trying to register for my account . everytime i have a issue i get told something different from someone no loyalty person i spoke with was very helpful in resolving a problem because i found her really helpful the person explain it really clear to me am happy to be one of your costomer thank 's for all your help today inconsistent advice given . very badly informed by customer services many times and issues still not resolved after 6 weeks , will not renew with xxx when contract expires . because my issue is still not resolved call was handled ok the person i spoke 2 on the phone was very helpful & polite & everyone i have dealt with at xxxphone the same professional .my husband & i have always been with xxxphone & r very happy with the service we get the 2nd one was five because i rang about bbm , and i got told it would be on midnight but it did n't , and now i got told to keep rebooting the phone and that 's not working either . cos its **** 8 because u do n't get free text like t mobile problem not yet resolved in order to appear price competitive whilst maintaining the current (outdated ) business model , xxx now require customers (you know , the ones who are supposed to always be right ! ) to sign up for handset packages which last longer than the life of the handset concerned .so in fact , customers actually end up paying the appropriate , higher , price in cancellation fees rather than advertised contract fees .this practice has now resulted in me operating a 30 day notice contract , regardless of on-cost , in order to buy flexibility as i no longer trust xxx to have my requirements front of mind , rather their profits first and customers second .it should be the reverse - see apple for a demo of the right way ! ! price is n't the only way for xxx to sell its wares ! no internet connection is a joke .adviser done his best but nothing works .will be going to o2 the adviser was very helpful took time to explain things properly and made sure he answered every question i asked . made a few calls and issue was not resolved and i still have to call back tomorrow ! staff uninterested in helping loyal customer the advisor said her computer wasnt working properly and needed to put me through to someone else , she took my iem and put me on hold , i held for 15 minutes before i decided to hang up because i was busy . fast answers i was satisfied with the service . just satisfied with the customer service wonderful when i called yesterday it was not resolved the advisor today was sensible and resolved it i hope never had any problems and i liked the advisors manners yes because your not child friendly but staff ok got to the end of a problem with my online account and is sorted ! very happy with the care and attention i received , and also that my issue was resolved quickly and stress free with no further problems with the original issue beause the people did n't help me one little bit ! ! ! and i want to move network 's beause vodofone is rubbish ! because i get all the information i want said ma bbm would work refund money to me and never done all the ask and still nothing yet phone about four ti six times the person at the desk was very friendly excellent knowledgable polite staff member no resolution to the issue the problem is not as yet resolved but your helpdesk staff has tried all avenues to resolve the issue and is sending out items to assist with the poor reception in the area .he has done a fine job and is a credit to xxx as i wanted to complain about the poor reception of messages he took it all in hand not the first time you have tried to resolve this issue .nice guy but technically i dont think xxx know what the problem is . fast and efficient service the call handler was helpful but his hands were tied really . i am disappointed that no alert to my unusual usage was flagged until my bill was ten times it 's normal cost .asusual it is always blamed on a computerised system. i just feel a little let down on this occasion . my internet service is not working and i 've been calling evry day since it stoped working and they keeped on saying today it will get fixed and its not true i am thinking of leave xxx as you promise and never give !and take ages to resolve the problem ! i was very happy with the help i received have had good service all the time , resolved problems quickly and the network is mostly very good sim has still not been sorted .cant access or send photos . advisor was good ...but problem still not solved . i got cut off by the first two call handlers over all i was satisfied with the information i got but not satisfied with not having my internet for nearly a week when i topped up and get free allowance . quick eficient responses the adviser was very friendly and efficient they answered my question quickly and well your staff r allways very polite i have more than one handset with yourselfs and have always been happy i have recently phoned and found out our insurance on the nokia c6 has been cancelled and it just so happens the c6 has broken and that i am now not able to upgrade my blackberry torch mobile untill september even though i had been told i could do this on the 1st of march .and i have not been getting full services with my blackberry so wished to change my handset on the 1st but told today i 'm unable to do so !very dissapointed with xxx and feel i should of been told that there services where changing and my upgrade will now be later ... it just happens to be both when i need one replacing and one upgrading how convenient for your selves ! no always willing too help great staff rubbish back up on phone exchange my query was n't resolved . 10 cause vodofone r the best 7 cause my problem is still not resolved very satisfied got cut off before the finish everything was sorted out that i requested in a quick , friendly and professional manner problems with phone agen i know ur doing your best its just an impossible situation for my business at this time very frustrating :'( 1) i do not appreciate the assumption someone i do n't know can call me by my christian name ; 2 ) i do not appreciate the obvious attempt to refer me to the website for self-service so xxx can reduce costs ; 3 ) it 's preposterous that a new package ca n't be set from a future date ; 4 ) it is just piss-poor customer svcs /systems engineering that 'the system wo n't allow ' starting the package a week later and i 'm expected to waste more time w/ vfone when i 'm trying to give you more money ; 5 ) it 's not acceptable a complaint about that ca n't be made on the call .v'fone makes unacceptable assumptions about its customers in a transparent cost-reducing strategy at the expense of service or customer convenience .the excuses culture of your poorly trained/heavily scripted csrs is squarely the fault of bad , marketing , product design and customer insight .you make a fortune but your enormity will be your downfall . she was helpful and gave me the tel number of the local store i was trying to find on your website .she had a uk voice and could understand my accent .she was chirpy and friendly .all good . query answered ,did n't have to wait ages for call to go through to a human not in a call centre half way around world who i ca n't understand ! i think that you were very in help ful and still not had my question answered properly excellent , xxx is the best and has the nest customer service , please keep up the good work .you have helped me alot in the past and continue to do so and this advisor is proof yes problem still not solved yet need to wait till tomorrow misinformation , and conflicting advice from various advisors . since i got the contrect there has been onr problem after another i had a simple request which the advisor dealt with very quickly and efficiently .i scored lower for the recommendation because people do n't really discuss which phone company to go with .x i had 3 different agents n they all told me 3 different things fantastic deal ,excellent customer care ,contact agent feel you are changing the `goal posts ` re upgrading & not notifying customers .i have one a/c that could have been upgraded 14/2 now it 's changed to 25/3.just felt advisor not really interested & could n't give a reason re changes . xxx have always been pretty good with everything they do get what you need also been with them quite a long time so rate them eight or nine i thought it was a good service once we spoke to someone , not a machine ! problems with internet on phone not resolved the gentleman was unable to pull up the data in order to reassure me all he said was that i was n't to worry but could n't back it up with the answers that i had re my questions .not his fault .after the problems i had in dec i just do n't want to be landed with a big bill that i ca n't pay ! brill service the question i had was sorted out helpful adviser prefer english speaking good phone call to ur advisor explained to me well and was professii see last comment clear n precise conversation the woman i spoke to was very nice and helpfull .butthe person my daughter spoke to about her dongel was not cause you are the best service i have had good value and relieable and plenty of opions because i was happy in the way my call was handled very quick and simple and no hassle after several calls to activate sim spaning 2 months no one has resolved my problem until today at 3 15 and was my second call to you tday whosoever he was promote him and give him a payrise out of over 10 calls only he resolved the issue .with execellent cust ser ! unblock my dongle when will my phone properly work ? person helpful but could n't resolve issue outwith his control the adviser was extremely helpful , even calling me back on my landline because of a bad connection . very annoying all handled quickly and promptly - no issues no problems my query was resolved promptly .the customer service was understanding and helped as required i was very pleased the lady was very helpful because i had a very good costumer service and i resolved my requestests fast speedy and efficient service changed my mind control lock still on so , 0 on all counts really not happy wrong price plan set up ! wrong bill charges !38 minute phone call the advisor was actually from the uk and was very friendly . my call was answered efficiently and cheerfully . misinformed while getting another contract .other than , it was good so far i asked for another number to be added to my account 3 times i have called with always being told something different .yesterday was told it will be done within 24 hours but it was n't phoned again today and after 20 mins on the phone being passed to different departments the line then just went dead .will phone again tomorrow and just cancel all accounts as will all my family happy with the service as usual . good service .still having problems getting onto my online account . the man was very helpful , and he told me what i can do with my phone . excellent service .upgrade query resolved efficiently and effectively very good service .that 's what you would like to expect in this day and age from xxx . good service . i was bought a new phone and needed my bbm activated .thexxx customer service man was fantastic and helped me .veryplesant the adviser efficiently resolved a problem that has been outstanding , and was very helpful and polite .the issue with the bill should not have occurred in the first place , hence the lower rating for overall satisfaction . all good quick polite good advice i was very pleased with the service excellent service all round totally dissapointed with lack of help from advisor who told me that the xxx phone web site was not really the best and i was best to go to a store !i also asked about upgrade and if my son was to keep paying same amount and term as exist contract what new phone could he get and i was told he could have any phone he liked !i think not . cause you asked me to they were quick and helpful arrogant , condescending and unhelpful operator with no obvious interest in customer service helpful , friendly , attentive , understood my query and provided a radid response and solution . nothing resolved and for a business line which is needed that is not helpful.also website says 7 day 24 hr service verry happy bein a xxx custmore 4 7 years wouldnt change :-d cos u good i found xxx to be a great network the advisor was really helpfull and easy to talk to first q xxxphone coverage is not allways the best q2/3 the people i spoke to today was polite and very quick to sort out my querys and get the best suited deal for my needs really nice customer service , short waiting times and a fast solution to my phone issue because they were good my problem has only just been resolved today and i 've been trying to resolve it since december .someone today hung up on me , i spoke to 5 different advisors and now i will be looking to cancel my contract . helpful and quick service .my problem was resolved . dealt with quickly and patiently i was transferred 3 times then kept on hold for 15 mins twice then cut off each time .as a customer who has 10 lines i should have been treated a lot better & if i do n't get a call back will be leaving xxx she was nice q3 the first advisor whom i spoke to could not answer my question and i ended up ringing back to speak to someone more helpful excellent , service he dealt with the call very good quick and honest my wife used my phone and gave me the answer just a very good adviser paid bill on internet , received email to say payment processing and called to check whether it had gone through .i do n't want payment going through twice which has happened previously truth while the adviser did her best to help , the issue was not resolved the customer care was excellent and the matter was dealt with as quick as possible . adviser was very helpful but could n't answer all my questions despite asking a colleague . easy to understand . because my signal is pretty poor at home i enquired about a booster box and not happy we have to pay for this considering the number of mobiles we have on one account excellent service entered into a contract that is not upheld with xxx .will be taking the issue up with the ombudsman no had to goto xxx store for result do not perfect but nearly very helpful unsatisfied well it was an easy step by step demonstration there is nothing more to say needed to ask about a claim for my sons iphone .he has broken the screen and is away from home at moment .very helpful , thank you . very helpful xxx could n't care less for their long lasting and loyal customers xxx is an awful network i cannot wait to get out of my contract .u added hidden charges and thought i would n't notice .you changed ur rules re upgrades at the last minute and didnt inform ur customers so now i cannot upgrade or downgrade til the end if my contract .your email advisors are truly awful and give out wrong info that the call centre advisors have to deal with .u r a failing network and ur saving grace is ur british call centre advisors . matter was n't resolved although advisor helpful happy wid service it was quick and easy and the representative was friendly and helpful helpful i recieved my new phone without the mini sim card so had to wait till fri for it . . then i requested it to be activated on sat night it took another phone call and it was activated at 2130 on the sunday nite .you deactivated my old card imeadiatly so how can u not activate the new one as quick ? its what i believe is fair ! i am a business member with three phones and an ipad through my husband s work .he has a phone with you too .my daughters phone stopped working .we took it in last night and were told it just needed to be re-booted then we were told to collect it today .so we went back to the store , fyi each way to the store is a 20 minute drive , after waiting another hour my husband was told that it was now having to go somewhere else to be fixed .we were not offered a loaner hone we were not treated with courtesy as a valued customer .i am very unhappy .i called vodophone but am still waiting for the store to return my call .i do n't want a wasted trip i do want a loaner phone . the girl nora was very polite , very concerned , and extremely helpful , if i was on deaths door and i had a option of 2 people of the same qualifacations i would choose nora ,even if i died , i would know she done het absolute best ,she should be congratulated as i would say she is this helpful to everyone .thankyou nora from egypt my questions were delt with quickly and the person very polite just since iv had this contract iv had nothing but problems with both phones and network and the service i might as well just talk to the wall i would n't be recommend xxx phone to any 1 of my freinds or family thanks quickly answered and polite with clear information given .not quite what i was wanting to hear though but hey ! the adviser was very pleasnt , welcoming , answered my questions , and was also very good looking lol it took over 1hr and three calls to get someone who could solve my problem 10 was not informed of delay to activate otherwise good service overall i think xxx customer support is not good but on this occasion was very helpful new fone not arrived thats the compnays fault not the person i spoke 2 the lady solved my query with great ease , politeness & efficiency .so impressed . quick helpful and pleasant my question was simple , the advisor answered my question .although the answer was not what i wanted it was not his fault so cannot score low . the customer service is excellent , the staff are really polite and the freedom free bees are outstanding pleased with the service because the service has been rude and ignorant .no one will take ownership that the company have mis sold a product to customer and know the customer is suffering polite , informative , helpful , quick . had my phone 5 days and still have the same problem not being able to set up an email account and blackberry services are not working because there help full because im a loyal xxx customer and for the past few months i get problems with you revolved by call centre i was very pleased with the advisor 's courtesy and ability to identify my query and then deal with it professionally . i hvent received blackberry internet services since friday even though i opted in to them on dat day very happy with service not happy with service bills are always over still not been told why and not happy with signal well my query was not dealt with and i was told to call back call cut short due to poor signal , advisor called back , left very helpful voicemail . the advisor was very helpful but on this occasion the problem was not resolved because most of your advisers take the time to listen to what you have said , respect you as a customer a d give respect for my loyalty to xxxphone as a long-standing customer to you of 15 years i have seen you grow into the best service provider bar none .thank you for giving me the best service . . very friendly and helpfull .solved query instantly , only isssue waas the automated voice menu takes forever , but the advisor was great x **** service , rude staff , bolloc promptly dealt with the problem .explained why the problem occured .and very polite during the duration of the call .thank you . good understanding of what i required and requiry solved right away . without my workung phone i would be lost my whole working life and personal life are in thos phone simple - i get a problem and you and your team sort it out no hassle - think it might be an idea to have a ` trouble-shooter ` number programmed in - xxx only of course ! ! excellent service , my problem solved and refunded for phone call for my problem which i need to go to store for .(store told me to phone customer services ) . you should have solved the call price ( passport ) error the first time i called , before issuing an incorrect bill causing me to call this second time . no satisfaction with an upgrade iphone 3gs cracked screen to be honest i pressed any colin from the silverburn branch saved me from leaving and the person i talked to no the phone was very helpful .paul thompson helpful information to help me look at plans . dealt with my problem very calm and professional knew exactly what to do and say to sort my problem out it was an average call not now .watching cup final ! questions wer not answered well , i been transferred to one assistant to the other and from one department to the other was on hold for long time ! very good customer service lots of high bills as not told about charges on other occasions .wasnttold costs of things so ended up paying more than we thought i was very satisfied because the adviser solved the problem without any hassle and knew his stuff . coz your making a **** of a lot of money out of me and i will b changing network when my two contracts r up and going else were and give them da money that i was giving you :( i was pleased with everything because everytime i need help or have a question i always get good help and advice super lady helped me they helped me alot , been with xxx for 11 years now and never had a problemp was helpful and gave good info but actually solution was something much simpler . the man was polite on the phone but i felt his advise was not exactly what i wanted to hear .i told him i had a problem and he told me to check again and call back ? ?the last person i spoke to with the same problem was very helpful . customer service manager understood my issue and fixed it for me . she was friendly , helpfully and in the uk very efficiently handled call .thanks . the adviser was brilliant and helped with all my problems very efficiently .i would not recommend xxx in my area as the signal is very poor i often can not phone people and miss important calls due to the signal .my bills are also significantly higher than they were with my old provider 02 , i woz very happy with the service because that 's the ratings i felt best suit the questions.and i do not like to be asked questions every time i decide to phone xxx because its as if i 'm being nagged we were without network coverage 4 a week , i emailed + got a patronising reply telling me my mobile was faulty .wen i phoned on sunday the attitude was 'it 'll get fixed sometime ' ... whatever !we have signal back now after a week of nothing ... thanks 4 ur help :-s ! ! chris was really helpful and easy to understand i am just sorry to bother him on a sunday !thanks . all 4 questions were answered and resolved effectively and quickly no excellent & clear information as a customer 4a very long time **** .upgrade options xxx was unable to block a number for me which i thought would be very simple no waiting to get through to a xxx customer support person , very fast response to my query , and the answer was very accurate my problem has been solved quick and well i cannot get a signal in my house or at work with this phone , i 've been up to the xxx shop on numerous occassions to try get it sorted and nothing gets done , i 've to travel 60mile round to get to the shop , i would never buy a fone from this company ever again and i would definately not recommend you ,sorry chris who answered the phone , was an amazing help advisor , and knows a lot in his work very pleasant very curteous but did n't explain on my first call that my request would take 24 hours to resolve difficult to get through and staff delivery dates mixed up for a replacement phone and expecting me to phone back on monday .i think they forget who the customer is .it took 3 calls to sort this out . no because i was pleased ? 1 my query has not been totally resolved 2 the advisor used her knowledge tn help 3 she was very good with her advice and i felt she did all she could i got a new phone the chappy was great to me im an old lady 63 and got a galaxy 2 from you shop yesterday its all done bar code lifted and can get mymusic very well done xxx x happy with xxx because my problem was delt with straight away with out any communication problems he understood exactly what i was saying , great helper because i like all the services that was giving me by xxx . i waas satisfied wit the service from advisers .i am dissatisfied with navigating the site , and under standing the pay as you go options .nor can i access some options eg add a new phone to sure signal .i do not want to answer any more questions today . was not resolved and i 've lost all pictures and videos of my daughter from 3months-16months old the guy was really good . advisor was polite,clear and have me the info i asked 4 and also sent a text with the info on .however , the prices of calls n texts ( 2 send or receive ) r disappointing and r more expensive than when i recently went 2 australia . good outcome get a very good service because im very disatified with the way ive been treated over the last few months and will not b renewing my contract wished i didnt renew it in december very disappointed with my ins claim procedure my broken phone has been replaced with a faulty phone and i was told it would be replaced on wed but just been advised it has been overruled and there is no exchange now planned .i am out of contract and will now be looking to leave . on this last particular instance i did not get what i was expecting .generally i had nothing but the best of results dealing whith xxx advisors .my ratings were based on the politeness , time expend and overall helpfulness of the advice . the guy i spoke to was extremly helpful and very good at his job xxx need more people like him as the rude unhelpful morons excellent pakeges and lovely customer service i love it . service paying my bill is veil but service when your phone is **** so is your service contract and people telling me i 'm wrong and i clearly have this in a contract also i have been with you from the early days and you treat me bad no waiting and fast service advisor was very helpful , and sorted my query quickly .she listened to my query rather than assume that she new what the issue was . good customer service , helpful , friendly the man i spoke to was very help ful , explaind ur rewards and how to get them , thankyou derek caled 3 times for internet setings stil not got them was told the new phone would be delivered to one address , and it was delivered to another .so i have been away from the business for 5 days with no emails or web browsing . you sorted the problem out very pleased overall first class service given very hapy wiv xxx very friendly service , to the point you 're **** . my problem got sorted efficiency .the advisor was polite and dealt with my problem professionally . because if u ave a problem their there 2 deal with it 24/7 . have only ever used xxx as my mobile provider .always been happy with service provided & never thought of changing provider i wears going to leave xxx but after speaking with one of the team and being promised things i stayed .then every thing i was promised has gone wrong i got charges i was not told about and had insurance put on that i do n't ask for !then to top it i spoke to a very rude team member who did not want to help at all ! ! 0 rating by far ! ! ! because i got past threw to around 6 different people who which none were the right department and my issue was not resolved good friendly service poor service i had called twice today with a problem with a sim card and the second adviser was very helpful and resolved the problem quickly . polite efficient adviser quick to resolve problem/query told by one xxx person that my small crack on brand new iphone could be exchanged , when i called back to arrange was told by different person not allowed exchange even though apple shop said it was covered by warranty ! advisor was polite , professional and efficient .thank you new sim and dangle not working properly .cant access internet and technical help cant fix it .i am very disappointed .i go xxx shop tomorrow but if not fix i will cancel contract .sorry and thanks . i was contactd about upgrading but wen i rang up 2 arrange i was told i hav 2 wait until nxt sunday 2 proceed the advisor was very friendly and helpful although i 'm not sure the content control on my phone has actually been lifted the advisor i spoke to was very helpful , he was able to give me what i was looking for and loads more .i was very satisfied with the deal i got , how much he helped and helped me save money too . i am a loyal xxx customer and am always delighted with the efficiency of the service i receive when i call the advisor was very helpful but my internet still is n't connecting no good service , and your staff were very knowledgeable and effective . apart from bein difficult to hear at times , ahmed was polite , listened to me , reassured me and dealt with the problem . very good service .understood my issues and dealt with them in an empathetic and professional manner he was really helpful dongle still not working ?have to resolve at the shop ! coz i feel satisfied by the my query was handled nd resolved no all i can say is i will not be renewing my contract did in 1st question . the chap on the phone was very helpful cos um happy with xxx disgusted because i was very satisfied with service today terrible online chat passing back and forth then called a lady by phone then she cut me off .partner also had terrible services from you .the last guy dealt with my cancellation request ok though the person dealt with my query quickly and efficiently it was a very simple query indeed .the phone was answered promptly ( very important ) and my questions were answered promptly .not much to get wrong really- but i 've no complaints .having to spend time doing this is a nuisance .i know you are trying to make sure you provide a good service but time is so precious nowadays and good servce should be guaranteed . because you done a good job old chap ! i 'd be completely satisfied if the signal on my phone was n't so poor ambiguous as too general brilliant customer service because you have taken money out of my account 16 days later then u should of the chap was diligent query was resolved . adviser sorted quickly with clear information and helpful very helpful and all problems were solved first time excellent service very helpful because no 1 would help me i want 2 stay with xxxphone and keep my contract but because my daughter is struggling 2 pay her bill i will b cut off but i pay every mth quick and efficient service because u have failed 2provide me with good service considering ive been a loyal customer for 8 9 years !if u wud like 2ring me i wud b happy 2tell u my reasons happy with service add another phone to my account . the adviser was very helpfully and dealed with my query promptly the staff was helpful and easy to talk to ,and understood my needs got what i needed and quick response on the phone i did when i answered q1 0 my wife is taking this phone to australia on wednesday .passport is available in oz but the system your advisor was looking said this phone was on the wrong price plan , which , in the end , we decided was wrong - i hope we 're right but it does n't inspire confidence that my wife wo n't return home to a big bill . problem solved great service called 3 weeks ago for copy bills , was told will be sent out within 10 working days .has been over 10 working days and not received anything .raised complaint and operator 's tone was not serious and appears to treat call/complaint as a joke . service was very efficient & polite , thank you . my questions were not answered , i was left more frustrated than before i called .advisor appeared uninterested .i was also given completely different information than i was told in a previous phone call . i was very happy with the out comes very satisfied . a member of your team who went above and beyond to assist me . advisor was friendly and helpful .also resolved my query promptly and professionally .good service , easy transaction .thank you .laura , 24 , scotland . dale who i spoke to had very good customer service and resolved the situation that 's the reason for his rating of 9 .in relation to xxx i gave a 6 for this as i am not pleased that i have been overcharged since september , and furthermore when i rung them in nov last year the person i spoke to said he would credit me 10 pounds and stop my internet however he did n't .i would have therefore given a 4 for xxx but due to dales customer service i have graded upwards .krystee i feel i 'm getting ripped off on my insurance and speak to amateurs who do n't know what they 're selling bad broadcast quick , friendly , easy to hear and my question was answered .had to be transferd but waiting was so minimal both times . felt as if first adviser was not listening but 2nd adviser was nd was more knowledgeable hopefully on going problem will be finally resolved x advisor khalid was courteous understanding helpful and knew what he was doing .thankyou . i rated that because i have been waiting since the 19th january for a refund and still waiting was also promised compensation wich no one is sorting out info was clear and easy to understand good explanation !and understanding ! : ) the advisor was very good but i am disappointed with the overall xxxphone servive .my own phone constantly switches off and now my wife 's phone does the same .i need a reliable phone as a doctor .dr naik . its gd welll it waas gd but i would n't recommend xxx coz there shops have bad staff and should do better and easier deals lady was very nice and she sorted out our problem .she listerned to me and gave me options .very good because was delt with efficiently and politely it was well dealt with but took too long .also , i had already asked for the international call bar to be removed . i am not impressed by other xxx staff who cut my fone off in the 1st place after several calls from me to remain with xxx .the man who took my call was efficient , fast , stayed calm , and fixed my problem right away .he also apologised for the problem . query not sorted have to find time to go into shop .think the insurance is a rip off i was told you had a system error which as a loyal customer makes me feel like you should do something to appease me , however nothing was done and i did n't feel like it would be done had i have asked ...maybe another provider will be able to help me at renewal coz i did n't get my question answered , and was told you could n't help i wanted an upgrade and renew my contract and i got an amazing service , kind consultant over the phone ( called nigel ) and overall a great customer experience new upgrade ,iphone i had 2 enquiries first being signal problem which was rectified but my second problem was that i could n't send emails on the iphone and the person did n't have a clue about how to fix it ! !he was in technical and couldnt help me ! ! unsatisfied with the service my ratings are top of the range simply because xxxphone is simply the best .i have tried a lot of other networks and for me and my family we have always found xxxphone to be the best network very helpful guy .explained everything .cheers buddy ! 10 the person i spoke to was very helpful and problem resolved very quickly very rude advisor , not clear in her speech .no concrete and valid reasons for my queries !seemed to be not happy on her job and wanting to leave in time and not see to customers needs ! as a good customer i do not feel happy about the service i receive i had a query it was explained and resolved by a very polite helpful young man . after 15 phone calls and phone change .stillnot fixed the reason i called could not be immediately resolved and am having to wait 8 hours for a possible solution . your network is very good problem was sorted in minutes not impressed at all .did not have a very good customer experience with hannah .let your customers know you are transferring them , before you do . i found i was advised extremly bad after transfer my number over to another number from which i had lost my sim card .i was told my remaining calling credit freedom free bie would follow me when i asked the advisor before i did it .i would not of changed over if i was advised properly i found the customer the worst i have ever experienced , since this was a mistake by your team .i had problems with another network previously o 2 who rectified a problem i had when a problem occured on there behalf .i will be taking this further i have the names of your advisors and the calls are recorded friendly and polite customer service and problen resolved quickly my query was answered quickly and the person i talked to was very helpful because u ,s were grate x x x need technical support ...after being transferred to the tech team after several minutes on the hold , got cut off and nobody can call back ? i dread going through explaining everything again ... waited 19.5 minutes in a queue , operator could n't deal with simple question , passed me to technical where i was again in a queue , i hung up at this point .i have now simply disconnected my sure signal box as i have had it for almost two weeks and it is still not connected , what a waste of time and effort . resolved my concerns / issues in a professional manner . she was empathic and listened to my complaint and acknowledged my frustration .however , based on my experience with your offshore customer agent earlier today , i would terminate my contact when it expires .the customer agent you surveyed about demonstrated what customer service is about .that is what as a customer you should expect .it should n't be the exception ! ! ! ! advisor was very polite and helpful and i trust has resolved my query grt customer service by the person i was dealing with .gold star i thought the person who took my call was polite and answered all my questions . the advisor i spoke to was very helpful and answered all the questions i asked him .he was very polite throughout the call and helped me with my query quickly and efficiently good clear instructions and polite as a customer who always settles her bill i 've been a customer for the last year and i was told my line would be suspended even if i made part payment today & the following two payments with a promise to pay i 've usually always been a satisfied customer but i 'm really bot happy with the information provided to me tonight because my query was answered and acted upon by advisor inconsistent information regarding upgrade time .faulty phone and little assistance resolving the situation .will be leaving xxx at end of contract . the person got straight to the point and was extremely helpful . horrendous communication , rudeness , mis-information and conflicting information on at least three incidents in the last few weeks , involving customer care , two xxx stores and the upgrade team .i have found customer service on the whole is pitiful and i am surprised your company and brand has grown to the scale it has based on the treatment i have received .making a complaint this evening and discussing the signal issues i experience one agent did n't call me back .i called again and explained my signal issues and provided a landline number to be called on of my phone cut out again and did n't receive a call back .i am extremely angry and upset and feel xxx are doing the few other members of staff to whom i have dealt with and who have been exceptional in assisting me ( having to mop up and feel embarrassment for the behaviour of others ) a terrible dis-service .i plan to indulge in my 7 day cooling off period and cancel the upgrade i did today ( which i only did purely for financial reasons ) as i feel you would have to pay me to stay a customer with you and refuse to be put through any further stress due to the rudeness and incompetence i have at to deal with at your hands .i would n't recommend your service to anyone i know as i would n't wish the frustration and helplessness i have felt as a result of your customer care `ethos ` on anyone i know .if someone cares enough about the issues i 've experienced ...i 'm still waiting for the call back( ! )i requested this evening and would gladly discuss these matters calmly and in further detail .nell crook . xxx customer care have always been very helpfully thank you customer service agent spoke english and helped me get my problem resolved without any bullshit . this phone was excellent but i have in the past had people who have n't helped and have been extremely rude do n't think much of xxx good incisive service .slightly lower for last rating because i 've not yet seen confirmed my bill will be posted to me , but otherwise fine your service is shocking , and the advisors are disrespectable and cheeky i was thoroughly satisfied by the customer service operator and the way my query was handled with :-) the advisor did what she could within her limited scope .the problems stem from a poor company set up , the fact i doubt a supervisor will call , they never have in the past and the fact i no longer have any faith in xxx plc problem solved clear concise answers to my questions happy with the service . simple b.coz my question wasnt resolved lyk she said 2 me .but she was very polite . i was put though to the wrong helpline was put on hold for 10mins than told the person that could help was not here and could i phone back tomorrow what a joke very unhappy customer always found xxx reliable wanted help with debt card top up cldnt assist adviser was polite n helpful advising l cld purchase a voucher then he cld top up 4 me didnt know about them poor service .everything is a pain and nothing is simple .and dont listen to what we say at all will be the last contract myself and girlfriend have with xxx very disappointed excellent service clear choice of options for dealing with your query .not on hold for ages .clear communication from customer services staff . i get g a good service every time i speak with one of yr team called 2 discuss a lost phone .i was put through 2 an operarator v quickly .the operator was very professional and offered clear and concise advice regarding the issue at hand . no is n't the fact i have rated you tens enough ? this is relating to a customer service call in november - staff were unable to provide a satisfactory answer to my query regarding extra charges and i was on the phone for 1 hour to sort it out .i will be leaving xxx as a result when my contract is up . it was a good service website said i could call `at any time ` to activate passport , when i called .i was told i had to call between business hours for that particular problem .please fix it . no was unable to help as automated top up using a registered was not working properly .usually staff are very helpful but not so last evening . 5 it ws out of hours so the colleague was unable to confirm the answer to my question , but he told me what it was reasonable to suppose , after asking me for further information - so lthough my query was n't 100 % solved , i gained reassurance and he was very thoughtful .so nice to hear someone trying their best to resolve something , even if it 's impossible , rather than just saying ` no we ca n't help ` ! i 'm very pleased with the service i recieved , the person i talked to was very nice , i feel i.m imfortant .thank you every time i 've had a problem its always been sorted . because that 's what i rate ur customer service yeah sure , the member of team helped me was a very good staff she solved my problem finally first time i like xxx had several dealings recently and each time service was friendly and spot on once again 10 communicating and not getting robbed or feeling the need to bolt .thanks for asking . i am a very satisfied customer thank you . t good service my phone was stolen last night .all staff very efficient and i have a new sim card already . the lost phone was blocked straight away that was great but could not tell me if it had recently been used or last numbers dialled . good service i want my money i topped up and it has not gone on my phone 20 pound it is not on i 'm gona be leaving xxx for 02 if they do n't sort it out the reason i have been with xxx so long is because of the customer service . questions addressed directly and on time good service very helpful , speak to people from the same country good network coverage and good customer service polite helpful operative its because i still cant us my phone unless i go outside 3 day without blackberry internet .stillnot working . what do you mean had all my questions answered .very polite and helpful . very satisfied n excellent customer services the call was handled in a friendly & professional manner . quick efficient result you did every thing that i expect very happy to help me because i was very satisfied problem still not sorted rang at 8am and found the tech guys very helpful and sorted out my query very quickly most impressed .thanks gave me the anser i was looking for do you want to call me and i will explain . good service advisor very polite , helpful , dealt with call quickly , very good , friendly person the operator was polite and helpful but i still have the problem . after calling already twice arranging payment for start of the month , this months was taking last week causing me to be over drawn .i have already wasted time calling previous times to sort this out .the call handler was not helpful and i left the call dissatisfied ... when i discussed cancelling no care was shown from call holder .i felt unappreciated as a customer . fast efficient service ok i 'm **** now lol dinner then bed u x your staff largely have been good , i 've lost count of how many i 've spoken to over the last 5 days .though some seemed poorly informed & as of today the matter is not closed out . hi here is my reasons for ratings .yesterday i was going to buy a phone online asked someone at customer services if i could get phone delivered to my place of work she said no problem but when i tried to order it said card holders address only .so i will go to argos only prob you have to buy airtime so phoned again this morning to see if i can keep my old sim and transfer airtime she said yes but after yesterday we will have to see . satisfied my sim card is not working it 's been like 1 or 2 weeks when i turn the iphone off and on it works but then after a while the sim does not work .2nd thing my iphone battery dies very quick and it 's a new iphone i charge to 100 % and when unplug it shows only 90 % to 97 % never 100 % .i only charge the phone when it 's 1 % or 2 % cause it was good service i was well looked after in the store as always this is my 3rd time because u always give service the agent i spoke to was very helpful and called me back to make sure my issue was resolved getting messed about with phone exchange ,sent second hand phone not working after 6 hours .told diffent things am a loyal customer and family for years .think i might leave soon . it was sorted out str8 away well it was all very straightforward , until this survey of course !that said it usually is when signing up ! ;-) low ratings as my roaming data is still not working did n't help me in the slightest no comment . the customer services contact was very friendly and helpful and able to provide me with an answer to my query very quickly .i must say though i have had very different experiences in some of your stores and would be prepared to expand if it would be of any use to you very helpful every time i phone up xxx they also help me in saving money together with a quick service i ca n't find the email address i was told to find so i can give my 30 days notice to cancel a contract that was due to end in 2010 xxx were unable to do anything about the problem & did n't offer any assistance ! service quick and polite , no holding , the 1st person who took call resolved both queries . asked for phone to be blocked my daughters but u blocked the phone i was talking to u on good customer service **** off no time on hold , quick and clear answers i did not get wot i wonted poor network support in central london !your network is not supporting internet applications as the other networks .looking forward to leave your network as soon as my contract expires . all sorted out quickly and efficiently overall i 'm very satisfied with xxx , ( that 's why i 'm still with you ) but it would be nice to be able to talk to a real person straight away when you call customer services rather then having to go through a load of recorded messages first ?on the whole though , i 'm very satisfied !thank you . excellent customer service :-) very satisfied with the service provided no the adviser was very helpful and resolved the problems i had . i require a print of my monthly billing ,this has been sent to my home address in the past , now xxx says to view online but i ca n't access due to a problem ! my daughters phone has software problem with it and its a contract use get enough money from me im a single parent and cant afford to buy a new phone as youse take most of my money it was good but could hardly understand the advisor that 's how i felt in my mind how i was treated promt and positive action and being able to speak to someone who knew what they were doing because i am satisfied and very helpful with your service problems with my phone and service with xxx i was told three different things over the last 3 days .the problem still has n't been sorted and i ca n't do my job because of the problem top service i would never move an in this bad times you 's are willing to help an under stand some people problems an willing to hold on an move pay dates to help thank you very much all we seem to do is have problems with xxx been over paying for a long time and been left to go and find out how to get my money back . these ratings are based on a number if phone calls to you and the issue still has n't been resolved ! ! got cut off and there was no call back .issue was not resolved as she did not know what my account number was .i only phoned because i was directed by web site fully satisfied as usual . happy with xxx .always pleasant . i have been missold a product on numerous occasions , the advisor was not happy to put me through to a manager and my queries were not resolved .very bad customer service and will be terminating my contracts as soon as able to do so . i feel xxx have let me down lately with mistakes being made on my account over last 3 months i thought this one v helpful only to find nothing has changed when i checked my account .hoping there is a delay ? ! ! very bad communication between staff , no loyalty 1 hour spent on phone .twice phone disconnected your end .problem with phone not sorted as you do not have stock of model .completely terrible customer service excellent service i 'm getting frustrated with you messing me and my money about . i had two questions .one got answered adequately & the second not at all , very poor & disappointing service . i have sent in a letter of complaint three weeeks ago and still not received a reply ! my problem was very easy , and it was dealt with swiftly without any complications .very pleasant adviser .call answered straight away . could n't fault attitude and patience ! i had no bill this month and no authorisation code sent by tex after payment i was having problems with xxx vip , and called the main helpline because there was n't a number specifically for vip .i told the person the problem and she put me on hold .however a couple of seconds after being put on hold i was hung up on , therefore my problem was n't at all addressed more or less the service is ok i got all the answers i needed and the guy was very nice because i am happy with the service was on hold for a while but other than that - good ! can u call me at 6.30pm i will give reason . sorry the ratings for the adviser was meant to be 8 and for the query 8 also .x i phoned a month ago as my battery power was running out quickly and was told i had account manager and only they could do anything .phoned number and told manager was not available but would phone back .heard nothing and put up with problem as upgrade available this week .phoned 191 and told i would have to phone another number .asked if someone could call me but told no .extremely busy at the moment so just want it sorted as i know which phone i want .can someone therefore contact me ? paid my bill by credit card on friday 24th feb , got an email fro xxx confirming payment was being processed .my phone was disconnected this morning .i called xxx only to be told that payment was rejected .no one bothered to call and tell me this .- gave customer service advisor credit card this morning and matter settled .i asked her to register my disappointment and was told that she will do this but no one looks at it ! ! i have to email complaints via your website , surely customer services are there to provide customer service !perhaps a senior customer service advisor can take the trouble to call me to discuss ? ? ? you are not cheap and coverage here is very poor .but your advisers are almost 100 % helpful and clever . my conversation lasted well over an hour during which i spoke to five people each bar the last asked me the same questions before moving me to a different department my whole business account is in a mess ! ! 1-i dont think i have ever rang you guys up and gone straight through to an advisor , on this occasion it took 10 mins to answer my call 2- i feel that my bill whilst on holiday was a bit excessive on data charges 3-with other networks such as orange ...not only are there packages cheaper but you get things like orange wednesday and good freebies when you buy their monthly packages .as for the query/call ...i could n't fault it , the woman was very pleasent and she dealt with my issue the way i expected .please dont think im being rude with my comments , i have answered them honestly and thats why i gave you a 7 thanks matt it was friendly & efficient when i got through but all the different phone options are abit long winded at the begining . the ratings i submitted were primarily based on the advisors lack of genuine concern to address the specific questions and queries i had and her overall manner and lack of efficiency in dealing with me . the lady was very friendly and looked into my query straight away .she confirmed the phone has n't yet been received by you but to ring again next week poor customer service , wrong information , previous info not honoured .no thinking outside the computer fantastic customer service agent ! no had some problems , mostly resolved & staff on phone helpful but still issue with battery my query was well dealt with but the result perfect because it involved european data roaming which it seems is still to expensive to be practical . very nice people to talk to no because i was using hotel free wifi but have stillness charged by xxx helpful , prompt , efficient i hve been .very very good customer .i hve two blckberry mobile phones on contrct with vodfone .i now hve fulty hndseat 4 s you cn see from errors in this text message .you cnnot provide me with replcemeant hndset .i m disgusted with vodfone .i have generted gbp 11200 revenues nd you hvea let me down .i propose to strt complint process nd contct ombudsmn nd bbc wtchdog . i was extremely impressed with the lady 's attitude and willingness to help me .she was extremely helpful , understood my situation and did everything she could to help me .excellent service ! we were coned into something we did n't want , lost all our credit , charged three times more than was told , then given a very hard time trying to sort out the problem , costing time and money . the member of staff i spoke to was very helpful .the problem was dealt with and we 'll see how my bill pans out as to whether i recommend xxx . your staff are excellent .helpful and polite .your prices/bills are disgusting .too expensive .i 'll will be joining another network who are cheaper once my contract expires .probably o2 as they used to give me free minutes and texts etc .i am not a valued customer with xxx , i always felt valued by o2 . excellent manners and cheerfully helpful conversation my problem is still not sorted the person was extremely helpful and very pleasant and professional reconnected phone after itwas blocked .advisor was polite , helpful and competant because i ca n't get in with my phone and when i spoke to someone about it i was just told i should have done somethink about it wheb i first got my phone thats why the automated system was frustrating to get through !the actual people i spoke to where great !unfortunately they could not offer me what i wanted as a customer , which is a early upgrade to an iphone 4s ! made payment satisfactorily . very helpful staff pleased with service and response xxx as a whole over the last couple of months have caused me so much trouble in service with non working phones and un cleared credits on my bills . no my query was dealt with fast and efficiently : ) trial on iphone which i am not managing well middle age woman ` !wanted to send back and change back to blackberry as thought i was on14 day trial informed 7 day trial period only very very disappointed as iphone not suited to me at all and would very much like to go back to blackberry please i was hoping to get the same offer than on other websites and was told no! ! because it was quick and percise and helped me greatly spoke to 3 people only found last one not off hand and spoke courteously call handled well but i have a recurring problem using your website which has been resolved again this time but i 'm not convinced the same problem wo n't occur next time as this is what has happened before . i tell u every time speaking to a machine is not the thing the advisor was polite courteous and helpful with my call and has assured me my problem will be sorted straight away : ) too annoyed and , after being with xxx for over 20 yrs , i wo n't be renewing my contract for both mobiles . i was completely satisfied with the service i received . the fact that i i 'm having to contact a third time about a problem that i was assured was fixed the week before and has taken three months very poor service just satisfied with the way my call was handled i did not have to wait long for a reply .the person i spoke to was very efficient . he was very clear on how he spoke and what he promised happened good service , native english speaker , willing to help 6 because when i first joined i was mislead by the xxx salesman , 7 because the outcome was n't great and 10 because apart from these things the operative was good . because i answered my own question as i was going through automated system . the girl was polite and helpful the lady was very helpful but ive had the same problem with my phone since day 1 the rest of xxxphone service is pretty good but mobile internet is rubbish a lot of times that i phone 191 i get diferent answers to the same question friendly and solved my problem helpfull staff i spent 90 pounds a month on xxxphone and first time i ever look for tickets for t in the park for my daughter i spend 2 hours trying to get tickets with no sucess using 4 p'cs 3 other family members trying also so we got 4 accounts 7 p'c spending over 200 a month and get no tickets there is just no way these tickets are on sale and xxxphone are advestising them falsely but i have 8 months left on my contract then i be not renewing disappointed with time it took to swop over from pay as you go to contract i was told what i was asking could not be done given no help as to other options to help and had to have our it guys call only to be told something different but still not precise i am considering changing providers yes ,im happy overall with xxx hense a nine and advisor i spoke to. but not so easy to close an account ,after going into shop to be told to ring 191 and after doing that told to write or e mail :o so gave a seven . good curvesor relations they were polite , friendly and helpful .able to sort out my queries and they were in england and able to understand english , not some foreign call centre where they ca n't understand what you 're talking about nothing but problems i was miss informed when renewing my contract and now have a bill to pay that i can not afford .totally unacceptable , if i had have been told the right information in the first place i would not have gone ahead with the upgrade .obviously your team were trying to make a sale , fast and did n't explain fully how the buy back scheme works .knowing what i know now i would rather take my business elsewhere . very polite service and very helpfull finally sorted out an issue that had bothered me .previous calls have n't dealt with this satisfactorily . i was happy with the service prompt friendly helpful service everything was sorted out and she was very helpful he answered all my questions was v friendly ! your on line billing system is overly complicated and very , very frustrating and i have called 4 times about this .without success . that what they should be i wont recommend because xxx is very happy to take my money every month but when i want a new phone and i 'm out of contract they still want me to pay full price towards new handset i spend alot of money on my mobile phone and i do not feel appreciated or valued as a customer .and in this day and age when we have a choice xxx need to remember there long term customers . excellent service provided by man on phone !very patient and knowledgeable because it was food service my question was sorted out quick and was well explained because i was happy with the service . quick call , made sure everything was set up before ending the call , very helpful no time now my dongle is due for upgrade in 2 days .i will be out of the country then and in the meantime i need a new dongle as the current one does n't work .he said upgrade date is non-negotiable .i have been a xxx customer since 2004 and i am a very heavy user .i expect special treatment or else i will take my custome elsewhere great service and understanding exelent service from start to finish a credit to yourselfs adviser exceptionally helpfull and polite , and the outstanding level of service recieved . cos the problem has not been sorted out thats just the way i feel thanks . it reflects my qualative assessment in response to your enquiries operator was good at her job other than telling me wh the tele no belonged to the adviser did all she could to help me and she did that very professionaly ! she explained everything clearly & was willing to be more helpful than other advisers i have had in part .very happy i phoned this morning to complain that my account had not yet received a credit for my old blackberry 9700 handed to your chichester branch approx 2 months ago !your chbichester branch have n't yet returned my call from about 9.30am this morning its now 11.00am ! !your lady who spoke to me this morning was most helpful but could n't help me ....so what am i to do next i ask ?do we need to get the police to investigate why my bblackberry was taken on the basis of a credit and as yet nothing , where is my old blackberry now ? a response with a human being who speaks my language would be much appreciated .thanksmartin h burton problem resolved .advisor very helpful . i said what the problem i was having and she told me what to do straight away staff are helpful and friendly . it was average cos i think xxx is the best network going i 've never been on any other network pressed wrong button on 1 of them but im happy my problems have been signal related so have no issue with staff handling or the service in general .they have been excellent . you 've robbed me ! because the service you provide is tailored to the needs of xxx not your customers she was as efficient as i would expect from your company my issue could not be answered over the phone .i was told to go into my local store which is very inconvenient i have done on my last text .spent 2 hour phoning xxx , have n't got any further time left as i am at work used all my credit waiting then cut off rip off it is called just because i .a payg customer !who spend 20 every month ! i wanted to barr a number from my phone , i can only do this if i have access to an internet .it should be a service you provide .iam distressed and on my own , having to deal with these texts ,phone calls . i work for xxx it 's not worth adding comments , nothing is achieved , been with you for nearly 20 years , amthinking of leaving the gentleman and the lady i spoke to was very helpful . they were all 10 , the advisor was polite , knowledgable and helpful , i have confidence that the query will be dealt with . he was understanding and polite very helpful because i asked for mms and internet settings to be sent to my phone which he said will be sent i 've had nothing back and that was 2 hours ago the person i spoke to was incredibly helpful and answered all my questions she was friendly and a credit to your company . i have been a xxx customer for many years now but since i have purchased a blackberry i have encountered various issues via topping up .also with other networks u automatically receive a reward via topping up frequently whereas with xxx u receive nothing ! scoring 0 on the first two questions was because i have no confidence that xxx have dealt with the issue thoroughly .this is my third problem in two months relating to my phones or contract being disconnected or cancelled . yes there is a lot of confusion regarding where passport can and cant be used .i have had 3 different answers from 3 different people so far.also i wish my bill was much easier to understand as its very confusing when i log into my account as i am supposed to be payin 30gbp inc pm . age nt was helpful and patient very informed , helpful and most importantly resolved the problem quickly , many thanks ! first advisor was very unhelpful and just kept putting me on hold for ages !second advisor was much more helpful and i 'm awaiting a response disgraceful business practice the lady i spoke to today is the 1st person to actually solve a problem i got .i 've been ignored by xxxphone for over a year now concerning a notebook .but i 'm taking it further now and waiting for ombudsman and which consumer .pointless phoning , writing or emailing you ! excelent service i was fairly happy with the service i was given today however my 8 comes from past experience advisor was friendly and efficient but the issue is something other advisors have told me has been actionned before so i have doubts it 's actually completed excellent operator . **** blackberry dosent work and all xxxphone said was go to xxxphone and see if they can up date it ! ! or pay to get it fixt .i shuld not have to because its blackberrys fault my blackberry do n't work properly took me ages to get through and then i thought asst could have transferred me to local store . she answered my question using plain english without jargon i like xxx because we get very good service from advisors yesterday i reported a double fraud on my account and was told your fraud dept would contact me .nothing and guess what the fraud was still going on today and still nothing and if nothing by friday then i will cancel contract immediately i waited 3 wks for 1 phone 9810 - one adviser would say one thing whilst another would inadvertently say something different .i have never called vf so frequently to resolve the situation .amazingly i can get my handset from elsewhere - yet vf cannot...makes me think why ! ! ! i gave the low ratings because , i 've found that it 's very difficult to get something sorted out regarding my bill .i feel that iam being pushed from pillar to post an do n't get much help over the phone in sorting the matter .i feel i may have to change provider ! the rep i talked to was excellent ( steve ) but the reason for the call was a little frustrating as it was a known issue to xxx , and if i had n't called , i would have been overbilled . it took ages for your system to load up my details to assess whether i am on the right plan .when it did , i was told u could do nothing to help .as i have been a customer since 1989 , i was not that impressed . very nice lady i spoke too . because you were unable to solve the issue with the lost service , i hqve since called back again and been put through to technical team .they are hoping to have fixed the issue if not they will replace the phone !this was not offered by last advisor !clearly as has been the case with xxx for years half the staff do not know what they are doing ! just helpful all round , and freindly ,thankyou not in a short text no non prem contact number .archita dorshi had no idea my service was down guy was really good but i seem to be being overcharged on calls every month say i am going over my free limit rubbish as i hardly use my phone it was easy & i could understand the adviser . good service charges and changes applied to my account were never explained to me .you can refer to your recorded conversations .you gave me enough reason to change provider advisor was polite and efficient i was happy with the service i received .the change in contract was dealt with efficiently and politely .all business was completed promptly .thank you . this is the 2nd time the problem that i had happen today in a week .no offer of a reduction from my bill was offered staff pleasant and easy 2 deal with :-) . read above xxx as a company continually fail said mms wd b set up but i did not receive text with settings to do it go away service good .should n't have had to call in the first place . adviser tried to help but could only sympathise as she was hamstrung by ridiculous xxx policies . being a loyal xxx customer for many years with 3 contracts i do n't feel i have been treated well .if i could leave xxx now i would .anyone who asks me about xxx i now tell them to go elsewhere . the service was good but the fact that several masts were down & have been since early last week , i would have thought they would have been repaired quicker , i am paying for a service that i have n't been able to use to its full potential for nearly a week . to much to txt but feel free to call to discuss . poor service , call left me unimpressed i got to speak to someone very quickly and the advisor was able to help me and fix my problem .she was very helpful . brilliant customer service as always .could n't find the info i wanted on overseas coverage on your website but i knew a quick call to customer service would give me the info i needed .thanks .:-) . achieved very quickly what i needed to do good service professional service , thanks ? poor policy from xxx as an older person .there was time to hear and listen .always found you very helpfull .hence been with you for years . the service very helpful ,shame i have to wait know to april ,for my upgrading new upgrade was meant to be delivered oe friday after i took a day off no sign of the phone so phoned xxx this morning 2 find out what was going on and was told it had been cancelled by your delivery team if i hadnt of phoned i would be none the wiser then i asked 2 be put through 2 the cancellations team i was put through 2 four different people and the wait was terrible and finally when i got through 2 somebody he wasnt helpfull at all thats why i rate xxxphone **** overall good service and in english ! you keep texting me she was very nice and efficent .i received the information i needed to make an informed decision about upgrading .very professional . tele advisor fixed problem caused by in store salesman that should have never happened . people are good long drawn out story .shop made an error on my family and friends numbers .505.00 bill .the shop girl said she spent 7 hours going though my bill .but still had to pay 225.00 .approximately 225.00 still owing but she still wanted half as she said it was 'nt certain who made the mistake .i refused to pay and said i would contact head office .but today got a text from yourselves and it was sorted .:-) the girl was very helpful , but the problem has not been resolved .will have 2 take it 2 a xxx shop . asked for a xxx domgle , sold.no one asked why or whether it was appropriate for my needs etc . i was unable to get a acceptable solution to my query from the support staff.regardsgerry keegal both gave wrong answers .i am travelling abroad .one colleage said it was free the other said no no excellent service xxx always provide me with the best service possible do n't give 10 so the nearest to great service from sarah was an 8 tried to find out on a old contract and still got no response so if some body could call me be much appreciated you call me and i 'll tell you .it is time you listened xxx or i am taking my business elsewhere i find xxx very helpfull i recieved the assistance i reqiured because they did n't do what they said they would do after me ringing twice i asked to speak to a supervisor and i was told none of them were around , and my problem was n't solved , even after 4 phone calls . the customer advisor was polite and knowledgeable not being allowed to upgrade a few days early a very straight forward service .well delivered .thank you . i had 1 question and i got 5 different answer and as of today i still have the question unanswered tell the manager 2 ring me then as im taking it further good service , keep it up **** everything was done in very little time and the advisor was friendly .i 've been with xxx for 7 years and have never been disappointed it was a quick call advisor was very slow but polite and helpful unsympathetic and inflexible to a good customer . alex the advisor was very helpful and polite and dealt with my query without any hesitation . because overall your company is a pile of sh*t but the man who dealt with me was more than helpful coz u dnt send monthly bills i have just given them .advisers are good .company policy re customer care is bad rubbish the ladies were very helpful , very knowledgeable and very quick .enjoyed talking to them both .irene s. i 'm pleased with the way i was dealt with and the new tariff option which was proposed by the xxx consultant . the action taken was swift a rare event and appreciated helpful , friendly staff excellent customer care , she understood my problems and resolved/explained the solution clearly and patiently .10/10 i have problems with getting on the right tariff due to your staff and end up getting huge bill . i will leave xxx shortly after being with you for 14years problem resolved quickly and professionally .call handler was very helpful happy with the staff response but billing errors should not happen and i have had several over the years .should i have to check my bill in detail every month ? very helpful when dealing with my problem knew the answer straight away and was very polite although the information given was sound there was no attempt to assist and rectify my problems , very disappointing , i 'll have to start looking for another service provider . it was easy my problem still is n't fixed and i know its not your fault but am paying for a service a ca n't use unsympathetic advisers quote process at you & interupted me before i could finish what i was saying .i felt like it was my fault and as a long standing customer do n't want to feel like this .seems to be a ca n't do attitude as opposed to can do which xxx used to excel in . i thought the first man i dealt with was helpful and told me what was wrong , was passed to another who made me go it all again , and told me same as first man , but no apologies when telling me he did n't know when prob would be fixed the term contract with xxx is n't easily adjustable .i felt stuck with it as i 'm over seas and hardly using it .not the best service . totally disinterested in helping me .i wanted to open a second account your people do n't care the company is inflexible will switch my account when the time comes . both people i spoke to today and chris on saturday were very helpful and dealt with all my queries ... also it was nice to hear such a beautiful voice ( not chris ) ... clay spent time on website which failed .then on chat who tried to pass me on to services but i was cut off .chat also closed down .so i phoned and was cut off twice more .each time i had to go through the problem again .very frustrating .i hope my problem will be solved with a replacement phone .i have spent two whole days trying to get this sorted to no avail .i would have changed from xxx but i have been with you for years and am still loyal .last man i spoke to was excellent .why not appoint him to be my client rep till resolved . all ways had very good service with xxx i am being offered a much better phone and contract by xxxphone but through a different company but cannot afford to change due to the very large contact termination fee good manners , cheerful and helpful totally satisfied been a customer of ur 's perhaps 18 20 years ! waiting for the solution i am already a xxx customer who has been in a contract for over twelve months and have twelve months remaining , i rang to see if i could have a better deal financially as there is cheaper deals , but was only going to save a pound a week and would be on a different tarriff . still not yet sorting out the mess of account , not be able to view the bill online , supervisor of customer service has not rang despite promise etc. .... he was verey helpfull and sorted a little problem i had . my reasons ! are that i have been with your company from having my first mobile phone !! ! ! very good service !at 100 % ! the analyst did not even look up my customer record to see if there was a problem , nor did they take on the issue - leaving me to resolve it via the shop . cause your service was bad as usual i hate having to call you been customer 16 years now well to be honest not happy with xxx long story and today 's adviser i had 2 explain 4 times for them to understand and then dont think she still did cheers good customer service good service and all question were answered . had so many issues with getting an itemised bill from your billcentre website .i have been trying for around 6 months , i keep getting told by the staff that there are issues at the moment so it 's not possible .and up until now it was to possible to email bills out , but now common sense has prevailed and i can get them .but for info the previous call handler hung up on me and did not call me back !very annoying ! ! reason why they so low because when i get this phone i did n't agree with any insurance but u charge me any way and another thing was i ask for more mb of internet and u refused to give anyi believe i will by living xxx soon and get o2 she was very help full ithe only thing i didnt agree was if i wanted to change my package again they wont do and i have an old number that i wont use any more and i wanted all the point on that 1 tranfered on to my new new and u wont do that if that the case i go to another net work i was surprised that xxxphone had not told me about the overseas data deal which has now been added to my contract .this would have saved me money in europe in the last two weeks , and i think that xxxphone should consider refunding data charges because you had failed to advise me of this new charging structure . my problem was dealt with efficiently and the person taking the call was polite and helpful correct outcome i 've been mucked around for the last 2 month due to xxx my problem is still not resolved and i 'm completely 100 % upset with the service i 've received and am not sure i even want to stay a xxx customer at present helpful , friendyl , understanding , phone me and i will gladly tell you .thank you .paula the 8 was because im generally happy with xxx , and the zeros were because i could n't get through . problem that i called about is not resolved yet although you are working on it ! ! man i spoke to really helpful really helpful advisor and nothing was too much trouble .explained everything clearly and was very pleasant and courteous . be cause kevin was nice helpful and fantastic ! ! ! because the person i spoke to was very friendly and very helpful and would happily talk with him again if i had any problems . all was v good and 9 sounded good i am very pleased with xxx not really happy with ur service .advisor was vert polite and helpful though answered my question quickly , accurately , politely and i got the answer i wanted . very good look at my calls and you will know why not much to add friendly , helpful and informative . it was very halpfull i choose them as , my matter could not b dealt with .the member of staff was very helpful and polite need better clarity when speaking to an adviser had to ask to repeat a couple of times the problem still is n't resolved ! i like being with xxx phone have been with them since i got a phone and my family are with them very polite and efficient call handler .answered my query and did lots more besides .thank you excellent service all round . yes it 's the second time of going on holiday and have been unable to phone home using this network the guy said there were no bars on my phone i can send and receive texts and accept incomin calls but cant ring out i am on xxxphone nl at the mo i have i access to the network but cant ring not happy i had a good response cause the lady told me what i wanted to hear i have been a customer 4 12 yrs and u could not help me or even try , just totally stuck by ur contract terms .hate xxx the person was very pleasent and patient ... find your products expensive dont look after existing customers will not be renewing my contract my request got delt with very quickly and politely realised you have poor customer service when you need help i was happy with the way i was spoken to ,and the way she went out if her way to assist me ,and her alround friendlyness . advisor just referred me to web site when i had already tried to give 30 days notice for dongle on there also they had to refer to a manager as not sure he could cancel contract for me was advised after 27th march dongle will be cancelled will waite and see , need to be easier to contact via e-mail and stop web chat coming onto screen very helpful operator best so far ! very good staff the man ( andy ) was polite , courteous & helpful read my messages properly or look at my account and there 's your answer to such low scores my problem got sorted : ) well still stuck with a blackberry that i do n't rate but nevermind ! dissatisfied with xxx on a whole i was only paying a bill ! only foned to top dongle up because could not get in touch yesterday and could not ,and never have been able to top up online ,same with rewardz , can never get them on straight away takes hours so ,never bother most of the time now very helpful very pleased with everything and outcome but was on hold for a long time call answered quickly , helpful service i havent been contacted so cant score you . because my query was answered and explained clearly to me good service good staff member was very helpful .overall i am not happy with xxx i was recommended a blackberry for internet usage and then told by numerous staff basically to just go and buy an i phone sim free .very bad customer service very poor relations between staff she gave easy answers u welcome ye dat loo advisor was posative in his responces and very helpful . my wifes phone not working well really needs a replacement not good because always helpful any problems . had to call 4 times , what i wanted was not responded complete and you were not interested in your customers issue and what he really needed .our company , a small organisation , has 4 mobile with your group , has been a regular customer and none of these mattered to you .i have 2 more mobiles at home and would not feel assured that your company is really interested in small accounts .i did not get what i was rewquesting but kept being told i have a special deal and i am bound into the contract .one person said i coulkd cancel while the 2nd one said i could not so not very happy with the response . sort it out the advisors were very patient and customer orientated , however the systems in place were like trying to place a 'square peg in a round hole ' . because your very helpful very bad service perhaps you would like to call me as i ca n't get hold of anyone within your company that can help it would be fare better than texting and your email service is not working you operator offered me an upgrade stating that i could have unlimited internet it was then clarified as being wrong . my question was answered but i do not feel that the problem was resolved , resulting in me having to call back at another time . yes , i called up to ask the business to see the human side of my circumstances of loss i experienced in the last month and to consider a reduction or waver to my 300 pound statement and they just said no .the agent becky , could not even see what i saw on my statement .not satisfied that the company that says we put our customers 1st in words cant do so in action .will consider another provider in the future .im sure you have millions of other customers to keep you happy . very happy with friendly and professional advisor who dealt with my query .xxx have always looked after me .query solved immediatley . my bill is to high and you tryed to get an extra 19 pound out of me im paying twice as much now .should of kept my old contract .im worse off now thanks . 5 the advisor was very helpful usual ...... customer service is none existent very pleasant and helpful very impressed with him all problems solved in a very helpful manner . because of i have been waiting for a txt message to come through and nothing has yet , as i was told it will be 5 mins did n't know how to resolve issue total incompetence and a reoccurring problem that nobody really cares about .the xxx business ethics are very poor and interdepartmental communications is zero company policy and system is woefully inadequate xxx is overall efficient .so far , any complains that i have had were resolved swiftly . as a long time xxxphone customer i have never had any warnings about traveling abroad as a supplier you have an obligation to inform me if there is any unusual spends on my account and you are supposed to cap my account to stop this happening if this situation does n't have a bright ending i will cancel the three accounts i have with you and inform every one i know about your poor customer service advisor could not help and advised to go to shop where i purchased the contract as they messed up . always find phone and shop contact very good . i was happy to give the adviser 10/10 for resolving my query .only 9/10 for recommending xxx because i could not create reports for my bills from june 2010 to may 2011 because you online system did not go far back .i therefore recommend to you to be able to have access upto 3 years business bills online so i can make reports and send them to my accountant . despite my business contract and your insurance you could not replace my sick i phone on a weekend , my only free opportunity !not good service compared to my previous orange provider !adrian the service i got today was good but prob not yet rsolvd i was put on hold for far too long , and then after this length of time , the call was terminated by xxx obviously i was pleased answered query inhurried and clearly not got the time ... thank you ratings for questions 2 and 3 are based on the fact that customer services were helpfull in my queries today .rating for question 1 was based on the fact that xxx internet service is diabolical espeacially when trying to watch video clips via the net so for that there is a 5o 5o chance i would recommend vf . even after ending my 12 months contract , they advice me leave an email and one month notice .why ca n't you do that over phone .you can upgrade but not change .you make it difficult to change or downgrade . i feel that xxx are taking the **** out of me .my bills are higher than they have been , but i havnt used it much more than i used to. . i had a request and also an issue which were both succesfully dealt with , straight away .the advisor was professional and friendly .i was happy with overall service and was explained clearly about everything .so hence the score very helpful but found technical jargon hard to understand . because i do not receive good signal in my area and also i have been told a different date that can upgrade again really lovely lad very helpful ! i 'm very angry the woman i spoke to was polite and imformative efficient the woman explained more clearly to me over the phone following a bad experience i had in one of your stores , which was a waste of time and the issues were not resolved !also the manager there tried to sell me a contract which i did not want or need ! service was all home reason for choosing this contract was a paper bill .i have no internet access therefore sad now to have to pay before end contract .also sad car phone warehouse did not offer help with problem your text to cancel paper bill did not offer facility to reply other than contact online .therefore had to phone for help and still to pay monthly for bill .thanks but assistant had good skills . good service .need 2 wait 24hrs until i know if my request has been sorted out and dealt with very good customer service have serious problems with my handset , xxx refused to replace with a new one i have never had such bad customer service in all the 22 years of owning mobile phones .it is disgraceful the way you treat your custromers i phoned for the forth time to request copies of two bills still not sent through .how hard do you have to make things ! it 's taken me 6 months to get this result some times xxxphone is really good then some times your calls and method and handling the method is poor nothing has been resolved even when i stated that the amount of time used was impossible , i wait for a full breakdown of the calls . i spoke to an advisor with out too much delay who answered my questuon quickly and efficiently any time i talk a anyone all help full and nice when talking 2 them phone call from someone about upgrade .08435236069number the q2 was not resolved as there is a problem with the vfone system and i have recently had problems with logging on to see my bills i have been told engineers will sort this out in the next 48 hrs ive rang 3 times over 3 weeks for help with no internet connection and been told 3 different things , still not resolved and have to travel 15 miles to a vod store , not happy ! problem should never have happened in the first place .have been a xxx customer for a long time and despite everything + did my problem was totally ignored .you are lucky you still have a customer stefan was very polite and helpfull .since i call you for the last 7 months for our bills and nothing happened i have no trust at all in your promises .you will lose many customers with you behaviour .i hope this time you will finally get your act together . spent 40 mins on phone - problem not solved - passed from pillar to post with nobody taking any responsibility for my issue !promised a call back but my hopes are n't high was satisfied wit answers everything i wanted was fulfilled with out any hassle .....easy you have overcharged me sometimes 4x my bill amount ive tried to cancel several times im very angry and would like this resolved asap regards paul chong very good service . v helpful and proactive xxx are a very good network and the level of customer service is great friendly and efficient web site not that easy to undestand the web chat ok ` chatters ` helped but problem not solved fully as unable to attssain the itemised bill required she was helpful , friendly and knew what i was talking about .she answered my questions without any probs and i was pleased yes because in november is was told i would get an upgrade in may 2012 on my other number 07585703829 i have been having problems since november with the phone but thought i would wait now the phone has got worse i phoned today to see if i could have an upgrade earlier now i 'm told it will be august so i 'm sick of being lied to or not being told the truth every time i call xxx because u are good bad service no manager to help with my query very poor plus now texting instead of ringing me everything was handles and fixed but i had to wait on the line to speak with someone .the adviser was helpful but no very cheery and did n't articulate very well .( however she may have been ill ) because i 'm not happy with ur service and wouldent recomend xxxphone to anyone xxx reported to the credit agencies that i 've paid my bills late 4 times .i have not changed my patterns of payment over the last 8 years i 've been with the company and i need to query bills due to frequent errors and disputes .i 'm really unhappy and wish to move my account from xxx as i 'm really annoyed by the sudden change noting that i always pay my bills in full .i spoke to customer service and they did not help ! very prompt i 've just had all my credit taken from premium texts from xxxphone .i rang up could n't be told what the texts were about .i do n't know as i rejected them as i get a warning stating their premium texts from you .told i can't get them stopped without ringing a number i was given which is a premium rate number .you sent the texts so should be able to stop sending them .when charged for texts i rejected and did n't open the issue of been left with no credit not resolved . i was dude for my upgrade today untill u changed yout plans the woman on the phone was very polite and helpful which is nice as the last time i called the operator was rude and unhelpful ! are you **** serious ?if you do n't know then i suggest you try living a little and communicating with people .your employees are ignorant and rude and incompetent .i have never been so stressed about such small thing in my life .your employees caused this wholly unnecessary stress . card wasnt accepted and cut off 3 times adviser was helpful and friendly .need 2 find info&call back before query dealt with . all was dealt with very efficiently .thanks satisfied with service from xxxphone the lady was very helpful and polite the service is always good service not happy about being told that i can upgrade my phone then when i try it im not allowed i have been with your company since 2001 , i have 4 contract phones with you and the lady on the phone told me i could n't upgrade until 50 days before the contract ends .previous to this conversation , about two weeks ago to be exact , i had checked the internet and it said i could upgrade on the 28th of feb ( three months before the contract ends ) whilst browsing for new phones on your website last night i noticed it said i was n't allowed to upgrade until the 8th of april .i would like to upgrade 3 months before and if this matter is not resolved asap i will be leaving you and once all my other contracts have ended i will not renew them with xxx . the lady i spoke to was very helpful , she explained what she was doing n even phoned me back on my phone when we were disconected , she changed my payment date to suit my needs and that was why i put 10 out of 10 for all the questions this is the second time i have added a new phone to my account and each month i receive my bill the discounts are never applied .i have had to call you each month since october .lack of communication between sales and admin ! ! i received several bills and credits that are confusing .but your customer services people were able to clarify the confusing statements ( some of the statements were wrong , but it is now resolved ) the service when i called was very good and he identified my problem however the problem was inexcusable taking money out of my account without consent twice for one handset which was free on a contract . my problem on previous calls have not been solved but on my lat call the woman was very polite and helped me out i purchased a phone from xxx which was to be returned .and i have had nothing but grief trying to return it to yourselves so my opinion of xxx as a company is extremely low , to say it kindly .to this day i still have the phone in question ! good service the advisor was english and understood my problems and i could understand what she was saying christina was very helpful it would be good if i could ask for her by name next time i call i spoke to an advisor earlier and could n't understand her and was not sure that she knew what i was talking about i have never had any problems with xxx they have always try to help with any questions i have had very quick , very helpful and sorted the problem within mins my call was answered straight away .didnt have to wait for so long .polite staff and very helpful . unhelpful not solved issues asked 4 internet conection and i have not recei ved yet my issue was never resolved to help me my questions were answered quickly and clearly and explained fully . good service he under stood what i needed and he sorted it out cheers quick answer nice manner good net work been with you long time efficient service no thanks be was very polite , helpful and sorted out my problem straight away most advisors dont know what they are doing .and when you get one like steph who listens it is quite refreshing .as most advisors dont listen . 10 a very efficient and friendly service recommend 7 as coverage and fairly good service , solution 0 as your automated service has blocked my card and your advisor could not see a way of how to resolve so problem still remains , customer advisor 8 as she did the best of her ability with the training and tools that were to hand .still doesnt solve my problem tho! ! my phone has not been working properly and i hope a replacement phone , as prised , should solve the problem . so far i have made 2 phone calls , tried several times to log into my account without success , i have received the 2 account copies i requested .it may be finger trouble on my part , i will try the log on procedure again in a day or two , regards keith worsley i have been tight with money and wanted to reduce my tarrif but was not allowed .i was also told that i could not get an upgrade even tho i was told when xxx put me with a seperate company and account manager that i would be eligible as i will have had the iphone 3 for 2 years this coming april regardless of the new 1net tarriff that i was sold !i was also told that you think i have only been with xxx for 1 year .when in fact i have been a loyal customer for more than 10 years .i am seriously thinking about going to another supplier unless this all gets resolved satisfactorily .please reply was misinformed about data charges in usa when i made specifically clear that i wanted to use phone to a limited extent and wanted to find way of doing so economically .i was sold a package which would allow me to do this but now seems that this was completely unsuitable . no always helpful and courteous .keep up the good work . excellent network and customer service orderd new phone last frid be deliv at my sisters been huge **** up n stil havent got it not a gud start to a new contract at all n stressfull for me ! quick efficiency i 'm not happy with the charges on my bill constantly but advisor was very helpful n friendly i got cut off and was n't called back . 2nd call and still no resolution of what would appear to me a trivial issue ... the lady was very helpful and polite and solved my problem straight away . 1 - the guy that i spoke to was very friendly & helpful2 - i 'm having problems accessing my xxx acc , the guy has deleted it for me and has told me to create a new one but not to try for at least a couple of hrs - obviously i have n't done that yet so that 's why i only gave 8/10 for the 2nd question satisfaction with the manner in which my call was dealt with 10 nice friendly and helpful service from start to finish . friendly and solved the problem straight away excellent service . the lady on the phone was very good .precise direction and clear on what to do to resolve the problem .impressively professional . this country no problems tec sup in what ever country that was terrible virgin media help me instead the advisor was very polite but my query regarding my free test drive was not fully explained .i hope the answer given is correct . very helpful and friendly staff it was a very basic question i needed an answer to , but did n't feel that the person that took the call answered the question but did n't feel he was that interested in my call . quick service , kind nature cannot complain , was efficient , quick and easy ! when i either contact xxx or go into the shop they either do n't have the notes of the last advisor and repeat all that i have discussed before arriving at the same result or when the store advises that xxx business will arrange a direct replacement but they do n't , two sessions of 40 mins on the phone and three store visits and still a duff phone leaves me a bit frustrated .g c nicklin / : ) knowledgeable and courteous erm . that 's four questions !i 'm highly irritated at xxxs ongoing lack of joined upness .to continually have to call to correct basic xxx errors is frankly unacceptable . too long to text answer internet use articulate , well communicated response i have been with xxxphone for 15 years my company has 5 phone with you 2 are not working and i cant get replacement i am now thinking of leaving xxxphone your a rip off lisa , to whom i spoke , listened to me well & i 'm very happy to acknowledge her communication skills .u should proud to have her .thanks i love you x because you are very unhelpful and i have just cancelled two contracts and the other will be cancelled in may .awful service , never looking to help out and always wanting to scam money .disgusting . all ok waiting to see what happens in next 24 hours regards issues with phone very good delivery service but 1 unhelpful telephone conversation they resolved my issues well but the call took a while to be answered initially not been happy with service recently , the man today seemed to be a bit more clued up and helpful although not satisfied with my call usage and cost difference all of a sudden and finding out that i lose a minute even if i call for 5 seconds ! i found them helpful first of all stop sending these infuriating surveys i had to contact u 3 times for 1 simple sim to be activated and then call again ad i had been charged for this .verypoor service good service after four attempts my issue was finally resolved and it was resolved quickly and politely everything answered efficiently there was not a satisfactory conclusion was easy good service .very satisfied slow response .long wait on hold .poor outcome . i was happy with the service i got but you got a 9 for q1 as there is still room for improvement ! happy with service today but we had been assured twice before that the account was closed and no further payment due , then been invoiced again so not 100 % confident that it 's been fully resolved .fingers crossed ! efficient & friendly staff good eservice i was pleased with the service . good good service as always a pay for a product that a ca n't use the advisors acted very professionaly and sorted my query very quickly i 'm happy with result and they helped me also very polite .overall pleased with how they handled it and result i 've had nothing but problems with my phone so i would n't recommend xxx .you could n't solve the problem .an the adviser done here best takes a while to connect to an adviser who then told me what i allready knew with no other advice because xxx has gone down hill and would n't recommend them to anyone !once my contract is over i shall be joining a different phone company ! because my query was resolved efficiently and to my satisfaction . incorrect information given to my question therefore 2 advisor gave very good advice which suited my needs when ever i have a quiery always sorted strate away all staff very helpfull customer services were very polite and helpful about my query ,thanks again . the operator was able 2 tell me the direct debit that came out of my account 2day woz my fone bill as i wasnt sure coz i dont get paper bills anymore and havnt got access to the internet at the mo .he woz also able 2 provide me with a free number to my catalogue .i have run up a large bill foning them coz of a few problems 2 do with orders and being kept on hold while they put me thro 2 the rite department . good advisor and prompt attention but service charge should not have been on bill , only noticed it on my statement prefer 2 do by phone issue still not resolved .unable to email you , ur system down .please advise .business phone & no coverage , was great last week .? ? ? ? ? i never giv a ten....... always room for improvement .... easy to understand voice .courteous cheerful positive and quick to provide answer very friendly , knowledgeable and helpful staff .experience cemented the quality feel to ur brand . speaking with friendly and his voice also clear to understand helpful staff x very helpful and polite quick informative answers were given to my questions .what more could i ask for ? good customer sevice . i am always impressed with xxx service .a good experience again .thanks i still get my billing for all 3 devices i 'm usually really pleased with the service i receive from your call centre but on this occasion i felt like the gentleman i spoke to had no interest in helping me ' and only did it as it 's what he 's paid for !for example the my previous experience with yourselves the call taker could not do enough or be more enthusiastic representative was helpful and patient with my query , however xxx do let themselves down with their stupid red tape foibles , however overall score 8/10 seems in order in my recent experience . lack of confidence on my part that the answers i received were correct as they are different than those given by the shop only time will tell i phoned 6 times before my problem was solved no helpful adviser , quick problem solving . efficient and comprehensive dealing frustrated that i 've had issues with eap discount on last 2 mths statements & not fully confident that problem has been fixed . because over all i was completly happy with this service very good staff mistakes made on my new price plan discount not been applied .i was n't advised to cancel my old contract as such i have still been charged for this adviser very helpful and prompt service first attempt rang out and was not answered the advisor understood my needs and solved my query without hesitation .kylie was brilliant . friendly and efficent as no one can help me get my delivery report problem solved xx no 9 i pay more then i supossed to pay and have no expplanation why i pay to much the guy was super and i think you could at least let customers know if they 've gone over there minutes by text . handled .very well and friendly staff just very quick and efficient .pleasant manner of the call manager . simple , i called with a specific query on my account & the xxx agent answered & explained it all crystal clear & slowly .i understood the reply perfectly .excellent . very polite and helpful and resolved my problem my issue is n't resolved . the web site did not work well .it took time and then told of i should ring .when i rang the person dealt with it well .however , i an not sure that the problem has been sorted out yet .time will tell . the person that dealt with my query was very helpful .made it clear that it was valid and would be dealt with accordingly .thankyou . im on 18 month contract they tried 2 say 24 month my phone stopped workin jus after 3mths of havin it so i had 2 revert back 2 my old phone as u wudnt do anything about it ..now this phone is slowly cumin 2 end which i didnt mind as i thought my contract was up ..also i was cut off halfway threw the conversation ..ive been wiv u a very long time & been a good customer..wud of liked 2 of been treated better . . the adviser was friendy , helpful and understanding and resolved my query quicky in such a way that other people did n't for the last 6 months and i had to call you each month .the solution proposed was great and was done in pleasant manner !thank you out come will be how soon new phone arrives my query was handled very quickly & smoothly .the lady spoke very clearly & also advised me 2 text `stop` to a company i had used so i do n't get no more charges . been with xxx for very long time and i think they are the best in every aspect always ! my problem was quickly and easyly solved !but could u please send me the number 2 activeate my internet again please ! the operator was very quick and efficient and she got the information i needed , was very pleased . very fast service , well done .a hassle free experience . honesty , clarity , happy problem solved without creating further problems . because the person was very helpfull nice to speak to people rather than machines overall satisfied with call i was satisfied : ) handled quickly frendley and no messing or sales talk the staff member was polite and helpful and quick 1 - cant understand how i was charged the wap . 2 & 3 very nice operator & very helpful the advisor was quick and explained what i needed to know the adviser who handled my call was very helpful my query was not solved , ive been asked to call back to get tge answers im looking for just that the service is all ways 100 per sent 4 transfers to talk to the right person spend 5 mn with each to explain my problem and check my identity- and the last person didnt want to answer me because i couldnt give the adress account ( my employee adress ) when i gave every other info ( her phone number , mine , my adresse ... ) i am saddled with a badly functioning nokia on a long contact and am getting very frustrated ! excellent service as always very helpful no problems polite because the advisor could tell i was highly stressed and had a very calming voice , she handled the situation very professionally despite xxxs internal systems being very slow for the first time in 2 years of calling , my account was recognized , my question understood in one go and the help i got was spot on !well done . 12.46 called you to ask how many mobile minutes i have remaining .i held on th phone for over 15 minutes while your operator tried to retrieve the information .she said she would call me back .its now 14.15 and i still do n't know how many mobile minutes i have .it is a very simple question . i was not informed when i upgraded that 2 months line rental would b billed in 1 month .as single parent on benefits my bill for this month is totally unaffordable service no good very happy with the service always lovely helpful people , who will bend ova backwards to help very professional customer service and prompt action to resolve my query friendly service and competent question handling . not knowledgeable or confident .oh hold a long time whilst checking with colleagues .waste of 25 p .went into store . it was a easy thing to answer but it was done well enough .but was n't hard enough to warrent higher score no since i got this phone i have had nothing but problems .i 've had enough and if i could cancel my contract and go somewhere else i would not happy about lack of clarity on pro rata billing at start of contract but call handled ok . quick helpful service . problem wasnt sorted and kept getin cut of from the call very satisfied very good and efficient service in contrast to the dire customer service and errors i had a few weeks ago the adviser was really helpful and handed my query well i found the guy i spoke to very helpful&friendly xxx is useless , make promises , then break them , take money from your a/c without permission , hit and miss responses , make you feel threatened both in store and with customer services , would have more chance speaking with yoda than getting anything sorted out , leaving asap feedback equal better service : ) very helpful lady that i spoke to .daughter using internet same as when on blackberry yet iphone seems to be eating data .need to keep an eye on it . prompt reply explained how it could have happened and rectifed very quickly . phone call was short helpful and everything was done for me without hassle the advisor was good , but i thought to be able to resolve my issue over the phone immediately about shutting down my contract due to my move abroad , instead i have to wait the exact 30days and send an email .... the advisor was really good and helpful and he completely solved the problem thats why i gave him a 10 .the reason why i would not recommend xxx is that u dont inform people properly .and u dont respond 2 queries . the reasons is that the person was helpful the problem got solved and last was it toke to long in geting set up pass having to pay 10 for a missed direct debit as xxx took the payment 2 days early for the one cus xxxphone are polite and have good signal and second on cus it has n't been fully solved yet as i have to wait 2 hours and finally the last one because the first advisor was brillianbt and the second advisor i had i could n't understand him and when i asked him to repeat him self he siad i slowly and huffef and puffed like he was fed up . you asked for them terrible service fullfilling promises and quick response of issues i raised . information received appeared to incompatible with info sent from xxx via text on previous day .had to log on and chk account info and also call again to clarify . brilliant and quick service very un sympathtic to xxx 's error - listen to the call the advisor was very good and informative . i shouldnt have to struggle with a signal in my area , let alone pay additional costs for 'sure signal ' .i am quite displeased , but was happy to deal with richard as he was informative and kind enough to offer a generous discount on the device . because they dealt with my problem and she advised me me on other problems that arose because when ringing have always got very good and prompt service from pleasent advisors that seem to come from call centres in the uk 1 , the adviser was great but the issue was miselling from a shop so he could only advise me how to proceed .therefore i 'm not happy with xxx but the contact with the adviser was positive .2 , could not be sorted over the phone .3 , lovely guy , helpful , professional , managed the call well and gave advice on how to proceed .having worked in a call centre environment i know how easy it is to be bored with rubbish calls and people have low expectations of your service making it harder to engage at times .my work experience makes me take more notice of good or bad service ! !the adviser seemed engaged and knowledgeable and i 'm sure he manages difficult callers really well .genuinely great customer service ! pat was lvly !but the issue of my hideous bill unresolved as yet .b. harbottle the whole xxx service online and on phone is poor the website isnt simple enough the phone messages are too long and not direct enough almost every time i phone i dont get thru to the right dept i ve just tried to bed a number to my sure signal i ve been online twice on phone twice and still not done some error due to registration but it should be far simpler keep it simple good deals and they point out them friendly enough to chat to an explain things to you without making you feel pressured i was mis sold 2 contracts and lied to by the in store advisor .never again .very poor . speed of answer and the way in which my enquiry was handled thought it would be self-explanatory from the questions being given innacurate information in store , no explanation offered , it is n't possible to do anything about my call charges .the advisor was very professional and helpful , within what he can offer . the woman that helped me was brill and very helpful 1st phone delivered broken then sim not activated .took a week to have a phone working . because i have a phone that do n't work for bbm or internet for 4 days .i 'm not paying for a service i ca n't use .the costumer advicers just say bbm is down nothing else .i 'm extremely fed up. .i have only had my phone for a month and i want rid of it .you have let me down xxx ! the network is very awkward and o2 is less complicated i had a problem setting up the automatic payment plan that xxx offered on 4534 and the only way i could successfully top up was through the operator who was very helpful and understanding . did not sort my problem out the advice that i got was through and professional unlike the answer that i got before at one of your shop where i was told i would get the answer of the internet and they could n't help me ! ! ! chris my advisor was fantastic an asset to your company . no tom was professional and helpful person in store was excellent , product flexibility for my needs calling the usa and system speed for changing packages , both poor . i was satisfied with the advisors help i had a simple if unusual request which was enacted last week .when i came to sort it out today i was informed that it would cost me more money to do so than i wqs informed this week .now nothing works and vf does n't care .i will leave when my cotract ends if someone does n't step up and sort my problem .i do n't have time for all this . no coz i was happy with the service the operator was friendly and got the information i wanted very quickly and was extremely polite i asked for a phone on my contract to be capped as the bill is always far to high but i was told that this was not possible , other phone companys do this so i am not happy and will be re-thinking continuing using xxx firstly for the first question im not happy with xxx for adding the extra on my account ( the reason i was phoning ) without asking me or me asking for it .secondly i 'm told i 'm a business user for years and i am not and have asked for this to be changed numerous times to no avail ! ! ! question 1... the serice i had was ok but not brilliant so it could be better ... problem sorted , excellent customer service i think xxx as a whole is a very good network to be with and the customer service over the phone or in store is exceptionally excellent .also i have been to the xxx bristol experience store , they are very helpful with any of my queries especially someone who works there by the name of aj...thank you ! not bad service , but was left on hold for a little too long ... probably unavoidable but .... good service appalling service from xxx for nearly 1yr .i would not recommend this company to anybody . very helpful & knowledgable the advisor was good problem resolved quickly .still have issue with on line billing tried 4 times t sort this and still not done .not happy i was very happy with the person and my problem solved quickly over the phone . i am sick of contacting xxx for the same problems , i will not be renewing this contract and would never wish this kind of service on my worst enemy . my problem did not get solved becuz i gt all the help i needed and the person was very helpful everything was dealt with effectively and with courtesy .you can not ask for more than that . because i was dealt with quickly and efficiently , problem solved helpful information which got my problem sorted straight away . phone me 02089073456 xxx are great .always very helpful .highly recommend them as have never had a problem over ten years . everything was simple aand well executed i wouldnt recommend xxx on price and feel should get more 4 my money especially being loyal customer for long time .my query was dealt with well and advisor gave me advice on how to save money in future ..very helpful . the adviser i spoke to was extremely helpful and polite , it was also very helpful she was english , the last person i spoke to from xxx was foreign and i found it very hard to understand what he was saying , and i he did n't fully understand me either . my call was handled professionally , in a pleasant and polite manner by someone who could deal with all of my queries i have been asking for 6 months to change my bill back to paper billing and have called every month but this has still not been carried out ...not once did i get an apology today .bad customer service ive been with xxx some years now .always found every one very helpfull and polite .and u always sort the prolems out . satisfied with the service i get have no problems with xxx but hope to get on the internet very soon no fone in stock offered no alternative when i finally got through , upgrades guy was faultless .however , i had been passed from stores ( service in kingston branch atrocious - the girl actually yawned in my face ) to the website , to the 191 no several times , each time my upgrade date went back with no explanation or apology .was about to switch to o2 but upgrade team sorted itout . cust serv lady couldnt tell me why ive had a poor signal and usually cant make or receive calls at g77 6na for a few weeks , a male collegue was insistant i was on a plan i believe im not on was not impressed when the advisor told me to do an indemnity claim , when he should have just advised me to cancel my direct debit as it would save me bank charges .i advise customers to do this everyday and would have been nice for your staff to try and save me expensive bank charges . because the problem was solved the final person i spoke to dealt with the enquiry very well but the person before was unable to find my details . overall excellent , but thought advisor was a little 'vague ' about his answer kept on hold and didnt get problem solved problem was not identified and not solved . not satisfied with output .wanted to know what phones were available to upgrade to , told that ca n't have this info till 6th mar? not put through to other dept , i waited on line for a further 90 secs , nothing happened do i hung up dismayed excellent customer service and very helpful customer complaint that was not handled well . i got promised back in november to ring back in february that i wil be ok for a upgrade on my phone they also said i am a platinum member i rang back today they said to phone back after 6 months which i am really not happy at all i also said to the lady i want to terminate the contract next week i have 5 family members on xxx also which i recommended i really am discusted in the service provide to me was very helpful person cos this is how i feel , thanks ! i was charged insurance ,and add on when not ask for.my problem was solved quickly , the advisor who dealt with me was very polite and helpful advisor was good with limited info he had , my service has been out in the sw8 postcode for 17days and the solution was to by a mast for 20pounds ! ! also could not give me a date when the mast will be fixed excellent helpful service i was quick to get through and the answer i was looking for was clear and precise thank you ring me and i 'll tell u , i 've just had 40 mins on phone to u without satisfaction.your customer care team are very good but xxx customer care stinks , i will not be renewing my contract with u ! ! i think the advisor has a set list of answers he can give , but did not find a good solution to the problem , i have spoken to business customer services who were more than helpful , found a solution and made me feel valued as a xxx customer i was happy with the operator , neil , who dealt with my issue .my main point of contention was the original difficulty that should not have occured as well as the telephone i had made previously to resolve the difficulty which felt like passing the buck .p very helpful and cheerful service ! excellent staff who solved my problem professionally because all though u tried the problem was not resolved kind , patient with my memory problems the person did not look at the problem ( now resolved ) from my perspective and i was quite frustrated .said my wife 's mobile was on a premium number ! good service the loss of service .found out after 10 mins that mast was being worked on . the first call i made to 191 today the person who i spoke to was terrible she hung up on me the second lady was laura and she was brilliant and sorted my problem out if it hadnt been for her i would have left xxx so please thank laura who is from scotland for me again i have had nothing but problems with contract since the beginning .overcharged , charged for packages that were not available on my handset .i 've payed for periods of time when i could n't use phone at all .now i 'm stuck with useless insurance phone , still paying good money yet not being able to listen to music , internet or any of the features i originally sign the contract for .went into store today hoping i could start a new contract with a decent phone and was told i 'd renewed my contract a few months ago and was n't due an upgrade until aug 2013 .something which i had definitely not done due to my unhappiness and the large cost incurred so far .having comfirmed on the phone that this was a mistake i was told that the only way i could start a new contract with a good quality handset was to buy out of my contract for more than one hundred pounds ! very dissatisfied , unable to listen to music on the train . just happy with the service staff were helpful and provided exactly what i required . resolved very quickly . q1 ive never had a problem with xxx till todayq2 it could not be resolved by the adviser due to it not being her mistake .and someone elses causing me now to have 2 days off work unpaid due to someone elses **** up .as you can understand i should of marked this question a 0 phone me because he could n't and did n't help with my query . yeah sure i found the advisor was rude not polite the csr was friendly and helpful .unfortunately i am suprised to hear that there are no international data plans for the ipad emma was extremely helpful the advisor was polite and handled the query efficiently . taken 3 days and numerous calls and visits to xxx shop to eventually get my emails working ! ! with many calls to vfone cutting off .very frustrating ! very helpfull never a clear answer of why my phone has problems .if someones having problems with their phone for a certain amount of time ,they should offer their upgrade sooner rather than the date its due if theres nothin that can be done for the phone . the reasons for my ratings is because the customer service advisor was extremely helpful and polite and managed to sort out two problems i had in one call . too many to text clear , straight to the point answer and did n't have to wait in a que ! i am pleased with the overall customer service of xxx . because all of my questions were answered clearly , articulately and by someone with a clear command of the english language . because xxx are very understand able and polite and helpful the adviser was very polite and helpful but xxx cannot block nuisance calls , which was my query .therefore my problem still not resolved . i have only upgraded my phone 3 weeks ago and it is no longer available i have been old i have to send it away for repair !7/) 0 days without a phone i have called several times about my very efficient and quick answer to my question yes : i have to have paper bills -but evertime i go on the website you automatically switch them off...no warning , no choice -for your good not mine ...ok , i can download them ..but for twelve days this month the website was n't working .- i called and requested a bill in post ..after ten days : nothing .today i call again and ask for a bill to be e-mailed ....an hour later still nothing...but you can send me this **** questionairre immediately .....resolve my **** query then ask for feedback.....customer service : sh*t ! ! ! ! ! ! ! ! top service should be recorded :-) the advisor was good but no loyalty discount for existing customers ok just a shame the add on is not available immediately after 2weeks i finally got somewhere today and i 've only had 1 person that was snoty on the the phone so that 's why i rated you with what i 've rated you with not had much problem with xxxphone .only , tarrif not explained properly when living in germany .the matter was resolved quickly n efficiently .the advisor was excellent .explained properly good effective advise and helpful . initial problem dealt with efficiently , professionally and politely . your operators are usually always friendly and pleasant so i thought i 'd do this survey otherwise i would n't be bothered to be honest problem was solved satisfied with all apart from the fact that xxx do not offer visual voicemail and o2 do . the advisor was very friendly and solved my issue quickly . my phone got broken and i was n't offer any help at all .just to go and buy a new one .i have been a customer for a decade but i 'm ending my contract when finishes . clear and concise answers to my requst tyou query was resolved and the lady was helpful i have always been more than satisfied with all the staff i have spoken to as they are so helpful and sort any problems out so quickly the person was very abrupt . everything was sorted out efficiently and helpfully . very polite and helpful person . been charged for something more than once with out me knowing that i would be or a tone has download extra times with out my say so .the advisor was very helpfull yes , you call me in a meeting demanding that i pay my bill immediately or you will cut off my service !i have always paid my bills ( by direct debit ) but on this occasion apparently that was not good enough .very unprofessional behaviour .you manager in putney high street branch managed to restore some sanity and save the situation .he did a great job .paul expensive price for data roaming abroad i am very unhappy about your service and i really want to leave xxx my question was answered clearly ,politely and quickly . no when u say u will ask 3 questions please stick to your promise the xxx operator who dealt with my query was efficient and accurate in his response .i also did n't have to wait longer than 1 min before my call was answered . i do n't always get a good signal with xxxphone in aberdeen . every thing i requested was dealt with ,very polite operator . i gave all the security questions to claim for the damaged phone but you would not discuss it with me as i am not named on the account even though the account is in my mums business & i work for her ! yes quick answer to my call , crisp business-like response to my needs .professional , efficient and focused on what i wanted .plus knowledgeable and competent of course . how would you rate me as a costumer ? good response failure to honor agreed contract if interested at all please call for info but dont leave too late very propt polite and problem solved many thanks great service advisor was fine , however as yet no answer to resolve issue . very helpful and friendly on phone . sorry for the delay in replying .i found the customer adviser , kirsty , to be exceedingly knowledgable and extremely helpful .she sorted out the over charging on my bill almost instantly and also managed to make some alterations to my records which i had been trying to do in my local store for many months .top marks and well done kirsty! thanks . agents were not able to answer all questions simply . happy with the service excellent service good service and price very un-helpful in my opinion and not very understanding .i feel that i wo n't continue with xxx after my contract ends polite , efficient and gave all the right answers it was the third phone call i 've made to update my address , as it has been updated incorrectly by xxx in the past .the person i spoke to today had my old address as a security qu , not the new ( but incorrect ) address .she updated that but said i 'd have to update my details online to fix the incorrect address on my bill .not what i was told by the last person i spoke too , although granted he entered it incorrectly . xxx no good problem not resolved a very good service and the advisor was excellent they could n't fix the problem straight away .technical problem .the girl on the phone was very good though .not her fault no this is very irritating she was unhelpful and it seemed like she could n't be bothered your service is awful clearly u do n't listen to feedback ! ! ! 9 query dealt with straight away . the lady that dealt with my call was very polite and helpful the matter was dealt with quickly and without fuss the lady i spoke to was very helpful and pleasant xxx could not provide me with enough 3g , competitors can at lower prices ! quick and clear instructions straight to the point which lead to problem being resolved asked for content control to be lifted -told it was , with immediate effect-still not lifted ive bn with xxx for a long time , and ur advisors hve often helped me set my fone up and answered my somtimes dumb questions cannot fault xxx for service and friendleness not easy in a text since with xxx the assistant was very patient helpful and sorted out a problem that i have had since 2010 good on him still have n't resolves the sure signal problem it 's been a hugely time consuming waste of time because as a very loyal customer that i am your answers were not satisfying enough . adviser friendly and helpful .not held in long queue before speaking to someone you could understand . peter was very efficient and did everything i requested hands gave me the price how are you required excellent service from him thank you very much the service personnel were fine but i was not happy with the solution .not their fault but i still have a broken phone . better to talk to a human being than an automated voice ! ! didnt resolve my problem the call was answered quickly and when i got cut off i was phoned back immediately then my problem was solved the person that assisted me was understanding and useful . polite , prompt customer service , listened to the problem and did all could to resolve my problem got solved without any fuss . he was nice polit and helpfull happy customer every month i call for disputes on bills , nothing is ever dealt with efficiently .i have no faith in xxx .to simply exchange 3 faulty handsets has taken 4 calls from being cut off .i 'm not a happy customer , and clearly do n't have a big enough account to be treated in an efficient manner . pleasant and polite operator easy to understand and sorted issue very quickly . q1 lady was perfect very friendly .q2 query answered just thought xxx could of offered more .q3 overall good bad experience which recently i had with ur service and loosing 150 pound i didnt get the answer i was looking for over the phone and now need to visit the branch . one time one plan another call a differnt plan very mixd .promisd free add ons to my plan .didnot happen .this has not only confused me but frustrated me very much .not happy .hoping to hear back soon . problem was not resolved and advisor was rude lady was very helpful and dealt with issues quickly .recommendation slightly lower as at upgrade was told phone would be one next bill and actually wanted to be taken earlier and not via billing i called in regarding a payg query and was put through to right person first time .the guy helped me with several questions and answered all if my questions . fab service issue resolved xxx have treated me very badly my problem was n't solved with the information i was given . he was a really nice man and i wanted to have his babies friendly and helpful mannerof the operator . the service provided by the assistant was excellent but the explanation was hard to comprehend which i did not attribute to the assistant . the service wad fast proficient and i like that the advisor was friendly and informative but i still think i might save more on o2 . not sure if the operator was new but i do n't think she understand what i was saying .it took a couple of attempts to get her to understand .pleasant operator otherwise no because my bill was a rip off and a disgrace and advisor could n't have cared less ! because the lady on the phone was very helpful and friendly very friendly and very clean spoken , the explanation to me was very clear , a very good service indeed and has been for the last 12 years , i would n't recommend anyone but xxx . really please with her help on the phone :-) alex had a very bad attitude which when faced with such a high bill of course i nee it explaining and did n't need the sarcasm .steph was more than helpful and i would gladly deal with her everytine very good service , very quick and helpful , very pleased with service the hand set in question is less than 2 months old and used sporadically and has had two software errors .the first was fixed in the xxx marlborough store via an update .less than a week later the handset again had a software error .the store said to ring 191 to get additional service .in my opinion this was not forthcoming to a satisfactory the terms of a seven day exchange are not explained at time of purchase or upgrade .if the phone was not suitable it would be understandable but this handset is faulty .it was also suggested that the handset may be damaged ( jason ) and would be checked prior to a repair or replacement being sent as xxx would then charge for the handset . do n't no just owe a lot of money and they exspect me to pay it all at once i have allways been with xxx .i allways will be .i have never had any reason to complain and nor do i expect to .in the word 's of tina turner , ` your simply the best ` .pat yourself on the back and smile .;o ) i dealt with in a professional manner by someone who understood what i wanted , who could empathise with my reasons for my request and offered options/advice related to my request .all in all i was impressed . the lady who dealt with me was slow and i had to repeat simple answers more than twice .had to deal with wo n't call again . thats my view of your service very helpful and understanding , very wuick and easy rang up problem sorted in 2 min customer care was great .ratings would have been significantely lower had the service center been abroad .xxxphone bills are becoming clearer so ratings would rise if asked again in 3 months good service and phone manner the girl involved was efficiant , polite and had a good customer manner . person i spoke to knew what he was talking about and was directing me correctly .spoke well and understood my lack of knowledge disatisfied with my treatment completely you have started to charge me for things without telling me .it does n't matter how much i spend with xxx you get grated just the same as a pay as you go customer .you are just not interested in my needs .i was told to email you but the website is down .so that does n't work either .the only option i have is to take my business elsewhere which you have made it quite clear i should do . very polite and helpful advisors we are still working on the resolution of the problem . totally dissatisfied , after paying for 13 months for a phone i never had , was offered a goodwill gesture of 6 months free line rental which now because they cant locate the manager who said it has been revoked . good service all round i can never get onto 'my account ' the man was very helpful .thanks incompetance the lady who i spoke to was brilliant ! ! her name was lisa .and support was fantastic ! ! ! if i had scored you 10 out of 10 you 'd probably not try as hard ..... x said i would be connected to someone else and the call failed . lady was helpful . because the adviser was very nice very helpfull and i was satisfied . always very helpful and very polite first class service not very polite kepted confusing me had trouble with my bbm since friday ...called customer services 3times and still not on and it costs 25p every time i have 2 phone . because customer services an xxx stores both say different things ! ! xxx are **** useless always been you , and never had any problens all things dealt with but reason for 7 was not sure re passwords etc on my phone because u soughted my queries out then an there polite and straight forawd prob pleasant patient and sorted my problem the quality of service , ,advisors willingness and knowledge .and pleasantness .all made it a pleasure to deal with . everything was sorted as requested i was happy with the way i was dealt with not good have had hassle with direct debit .it was nt her fault just frustrating i gave no **** ratings dumbass great service ! gasked about high bill cheaper trif no joy hav been with xxx 18 years not happy wantd to pay bill .not had call back as should of got . speed in which i got through & quick & positive response to my querie amazing sales staff very good advice and nice eye candy was satisfed with the service & advice given .just would have been better if the package i got included zimbabwe as am visiting from there for funeral & needed to contact my family there . fabiano the store manager was absolutely fantastic .he didnt rushed me in any way , he was patient and made sure that everything was working and that i was happy with my purchase .well done xxx for having someone like him working for you . to buy the fone i had to have a ten pound top up which i didnt really want , and now find a time limit on them , rip off .could oe used that money on heating unprofessional staff 5 people messing around just totally unprofessional , the lady who helped me was ok no very happy with the service and the staff were great in the shop good service polite and helpful staff i got what i wanted/needed with good advice and appreciation on needs . because never had any reason to complain about any of the service from xxxphone the advisor was fantastic , helped me set up my phone and was interested in what i needed .definatily recommend xxx . efficient service , dealt with quickly and good knowledge from staff . i gave these reasons because my experience with xxx have been very good and satisfying because i was totaly satisfied with the help given very helpful and made sure we got what was needed steph in west st reading gave me 150percent attention & patience & did thorough job of setting up my new ph , professional . i have had a lot of problems over the past year and a half with being locked out of my account for months .i expected a better deal when i upgraded . really polite .good service .: ) excellent sales assistant very easy to deal with really friendly and helpful no all staff were helpful and informative and able to suggest alternative solution to suit my request never had no problem was very easy and got want phone i wanted because ben set my iphone up for me was very helpful done all the itunes and stuff appreciate it give him a bonus in his wages ! had to opt for second choice phone plus bought incorrect charging dock and was not made aware of my error the service was amazing . excellent service and deal .phone was set up for me . i already did i was very satisfied with alex 's customer service .he was knowledgable , helpful and friendly as well . simple advice and quick service .friendly staff . the assistant was very helpful & listened to me to fimd out my requirements before helping me upgrade my phone quickly .thank you . good friendly prompt service .questions thoroughly answered but i found it a bit tricky at first ti understand what wad being said .the assistants clearly know their products but need to allow for the fact that customers may not . i have always rated xxx for many years .i also worked for xxx although got made redundant recently . i came in store for an upgrade and was pleased it was n't just a hard sell for the most expensive phone .they listened , made suggestions and were very honest in their advice . because they were really helpful and were really nice generally staff were pleasant but it was bit long queue .obviously it was sunday so bit short staff but carrie was very helpful pleased with service , very knowledgable and friendly service .the sales advisor clearly had passion for what he does and was very efficient in helping us find upgrades helpful , friendly but not pushy ! sam was fantastic helpful and funny sales adviser listened to the questions we asked and gave clear answers .also the new shop makes it a much better shopping experience . too difficult to explain in a txt msge .mostly the details of my new contract was not discussed .general treatment from xxx for a longlstanding customer is very disapointing . he was very helpful and efficient i was n't waiting for ages very helpful save money on my bill very helpfully although i 've been a loyal customer for over 14 years i still feel like i 'm treated no better than a new customer ! no the person who took my enquiry was competent , efficient ,polite and friendly . these reason being i like to be given the same level of service i would give to others !so far i have only had rare occasions to feel i have not received this from xxx i am still waiting for problem to be solved and a call back yes happy with the responses is tha i think nwo . it was resolved quickly the man corrected a problem .politely ,with respect . i was not very satisfyed with the service but i got the main problem sorted fantastic service from staff member who understood my requirements poor service was told my phone wud come in the morning when i was at work .text me at 3.45 to say was hera when i finish work at 2.00pm after two calls , issue not resolved . because im 2 tird 2 care because he was fast efficient an dealt with my query without hesitation good service .cheers you 're a **** network but your staff are very helpful and polite . fantastic service everytime ! because the lady who i spoke to was verey help full an verey polite i would not av needed to phone at all if thing were done right the first time .jstgets frustrating at times . phone answered courteously & promptly .needed passport added to my account .he did it straight away . i do n't like being on xxx and as soon as i have the money i will be cancelling my contract .completely useless at solving a customer complaint .and ridiculous charges and very unorganized .would not recommend xxx to anyone that 's four questions , you said only 3 ! excellent customer service he was very helpfull and i was happy with what he said and he was very nice to me on the phone good service because after xxx over charged me with my bill , i had insufficient funds to cover it and i have not been compensated . absolutely , adviser tried his best and was nice , but could n't give me an answer .was n't his fault , so do n't blame him at all .he could n't solve my problem , solely pass me on and tell me how to continue my problem .but would never recommend xxx based on this past week , feel they are theiving and cheating with no interest in customer , just the bottom line - in this case at the customers expense .will be leaving asap , complaining to ofcom and publicising what xxx has done i ve been a customer for years now .10 out of ten adviser helped poor service poor everything excellent service all round ! problem dealt with past very happy with the company all ?answered quickly with no fuss blackberrys are useless and i am stuck with a phone i cannot use due to its awful battery and my daughter is put at risk due to her awful battery on her bb .nothing u can do it seems for a long-standing customer....... very disappointed 5 days with out service shocked and descudted how maany times i 've phoned up an still now the phone is still not working the adviser who handled my call was very approachable to me .i got all the information that i need . was pleased with the service goergie the customer service lady was so helpful she sorted out all my queries simple question , advisor knew answer , helpful , and polite . spent over 35mins on the phone , transferred over 4 different ppl where i had to explain everything again ( the third person i spoke to had to transfer me back to the previous department so i did n't understand the point of his involvement ) .am disappointed that all xxx could offer me was another replacement handset ( 3rd one ) - there should be smthg else that they can do excellent service because i am still awaiting a call back . .and you stupidly asked me to rate a service that i am yet to have ! because i was satisfied of course ! very articulate member of staff ,nice manners and freindly !do i get a prize 4 answering survey .:-) he told me what i wanted to know quickly and in a friendly manner . q1 : it was a billing query and some aspects of the query were unsatisfactory .as i get two separate bills on the one contract because the problem was n't resolved and the initial reaction of your staff was a bit laboured . i 've been a customer of xxx for 20years and never had such a bad service since i switched to one net and would never recommend such a poor service 30 days after jogging my complaint still no response i was very happy with xxx and the service received .overall coverage and service levels excellent ! the advisor was poorly trained and kept giving me wrong information. i told him i was not convinced by the information he had given me so he went away to check again putting me on hold . he then told me totally different information to what he 'd previously told me .had i not questioned his first bit of information i would have made international calls and been charged where as he was telling me it was part of my free minutes allowance . he also told me xxx were no longer doing the international minutes package only to retract that once i again disputed this information and tell me that actually they are doing it . my problem was dealt with however it is my second time to call he promises to get the task completed , unlike the others over past 2 yrs . the guy was very informative my problem has not been fixed ! ! ! because i was well dealt with good fast service tried to upgrade my contract and to go on cheaper tarriffs as i can not afford any more not working any more i was completely denied coz due june which i find yu a inconsiderate im happy xxxphone helped me clear my debt rather than cut me off .very happy thank you just plain and simple good customer service with polite easy to understand adviser who delt with my call easily , swiftly and without any differculties at all . xxx as a company are a let down and the coverage i recieve is clearly not what i was assured i would recieve !if i could cancel my contract tomorrow i would ! based on my experience today i was able to give good ratings .this is not always the case the person i spoke to was extremly helpful . because my queries was sorted out quickly and happily stop **** texting me and sort my bbm out because the kind gentleman was very helpfull and had a shexy voice :-) xxxxxx because tnps is directly linked to the uk bonus scheme and i would be an idiot to be a detractor to nps when it affects how much i could get paid . yes i was conned again by xxx sales so i am going elsewhere on the case right now pleasant cs person who solved my problem quickly with no fuss very helpful and understanding . ive been with you for 7 years and you offerd me nothing different than a new customer , loyalty means nothing to xxxphone ? call was dealt with quickly and efficiently :-) i found the advisor very thorough & understanding .he established & clarified everything i wanted to know 1/ i felt i should n't have needed to call in first place as d/d date did not match original date when contract first set up & therefore incurred bank charges 2/ adviser very helpful 3/ problem sorted with minimum fuss because my adviser was understanding and helped me sort out what i needed to do ... i rung for a tariff change , spoke to lee , a friendly fella that understood my request and carried it out .he did n't try to sell me stuff i did n't ask for ( which was a very good thing ! ) and i got the kind of service i have come to expect from xxx .job done - thanks :-) very satisfied with the customer service i have been treated well and with respect and my problem has been sorted so i am pleased ! my call was dealt with and all questions answered quickly should have been called back friday to resolve , no call after contact today , have to wait until tomorrow good service err , what do you think ? want to upgrade .prices cheaper on the internet .at least 8 yrs loyalty to xxx .no upgrades for 4 years ! ! customer lost my issue is unresolved and i will have to call back when i have the issue again on wednesday feed up with u wasnt help have had disappointing help before which did not sort problem and another time phone put down on me but this time so helpful and solved problem and provided great service i was lmpressed i was able to speak to a real person and get a straight answer well done i did you did n't offer the service i needed problem was sorted quickly without question check out the history on my account and it will become very clear .i 'm now getting my mobile broadband from o2 and once my contract is up i 'm moving my number to then as well i spoke to 3 different folk .only one helped me .the last one was good .but took an hour of my time i have transposed sims from blackberry to iphone and vice versa , via the shop on aylesbury .when i came back i rang vphpne and he told me i could not have the bb service , that i had to go back to the shop and get them to replace the original sims .he told me that no 's could be transferred between sims and would have taken about 15 mins .the shop advised me what they did was correct and they appear to have been proved correct , as without changing the sims back , bbis working fine . happy with all my services and xxxphone are very welcoming and helpful with all my problems everything was good and could n't have been better xxx is the best network i have used and the customer service team are always extremely helpfull and very polite : ) excellent service he was helpful , did n't try to push expensive things that i did n't need .i feel better about my price plan after speaking to him because the person who dealt with my query was very knowledgable and professional very gud very clear , very helpful and i got what i needed the first one because it should have been more straight forward to fix the problem , the second one was thanks to the person i was talking to coming up with a compromise and the third one was because the gentlemen i was talking to was very helpful and nice . helpful , constructive advice without being pushy because i requested assistance , was told i would receive updates via text and received nothing ringing it again but it would n't let me so i tried 2 ring 191 cus it us free but it would n't let me because i hav no credit but u say its a free call .so that 's why i gave u poor rating because u never done anythink what i told u 2 do .so i wud appreciate if u could ring me 2 sort things out otherwise i will b leaving xxx because i find it very un professional thank you he was very help fall didnt warrent any poor service again i think xxx is delivering a good service and i always recommend them very good the lack of service i rec eived from vndafone as a company not its staff the service i was enquiring about should be available to xxx customers and i was told it wasnt . i think my over seas tarif is too much on this occasion everything went very well but lack of free internet is becoming apparent .unless this changes i may consider leaving , i would take everything into account at that point .thank you my issue has not been resolved , solutions seem to keep changing depending who i 'm talking to and i 'm thinking of leaving xxx or potentially buying out my contract i have been with xxxphone for a while now and always had great service re fraud on my bank account , bank has put hold on my card , unable to pay my phone bill .natashia help with good advice re my xxx account . helpful staff after being a customer for 10 years plus i was told my tariff could n't be reduced .i was also told the contract of 51pound a month offered by orange would not include vat but it does .i 'm needing to find 1000pound to cancel xxx and will as soon as possible advisor very helpful and bright , system obviously slow to navigate so points deducted for how long it took . because i had to call thrice and i have been to store thrice only because my new phone 's blackberry services was not working ... good advice promted results . because the customer care give was absolutely excellent , the adviser was polite and so helpfully .thank you , keep up the good work gladly .one .im getting charge 1000 pounds for something i have never use its a dongle .ive never set it up on my laptop .your workers couldnt tell me where its been used just the system says ive used it .until now xxx have been faultless .im fuming prompt service i have had a lot of difficultly with my tarriff and being charged for calls and data i should n't have been . very helpful , personable young man who answered my query promptly and politely . the lad i dealt with was courteous efficient and nice about it all x ? because it was trouble free , handled politely and helpfully and provided good service . n/a since i have been with xxx i have had incorrect billing from my first month .i cancelled my dd because of this .advisors are constantly differing on the same questions .i spend hours on the phone to u rectifying your mistakes .advisors do n't leave notes .managers do n't call back .would not recommend . im happy for the service that i took good service because you have great deals and perks to suit a variety of people , i had two issues , one resolved and the other not quite but i will solve it soon .your customer service were very helpful , they did the best they could and it was quick and easy advisor had my details of my services wrong i have complained about money owed to me in wrong call charges 2 weeks ago i was told i would be contacted within 10 days no contact made by you &when i call more mistakes on my account &my complaint is still at pricing dept .just not good enough from xxx shabby treatment if it does not improve i will be leaving &going to other network . i have spent hours proving i have paid bills that u have lost .the matter is still unresolved and i have sent a letter of complaint because customer service was very good querry resolved no not resolved poor service just straight answers to my questions and my call was answered quickly i am a loyal customer and have been with xxx for 13 years and i think they are a good network but not the cheapest and cud give you a bit more for your money it is far too long to put in a text but would be happy to discuss with a supervisor , please can i be telephoned , thank you . 10 good service i happy with you you seem good wheres my reward i was unhappy with the sevice but the adviser was very helpful 3 different conflicting answers for same question .dropped call halfway through conversation , no one called back . very quick and polite xxx has always served me well , this occasion was no exception .well done keep up the good work . that 's how i felt did n't resolve the problem and your suggested actions wrecked the settings on a perfectly well set up blackberry .so all in all problem worsened not improved . i fill goog wen i spock to the guy query did not get sorted - left on hold for over 20mins - eventually hung up . problem resolved adviser was very nice and helpful .i did not know that if you use seconds within a minute allowance it counts as a minute .she agreed you do n't know about it until you get told ( like i did as i queried why i had gone over my minutes ) .my charges were much higher than normal and i did n't realise how the inclusive 'minutes ' worked .not particularly happy with this from xxx but adviser was courteous . great service was fairly satisfied on service rubbish signal , no signal = no mobile . i am very dissatisfied with xxx in general .i constantly have problems with my bill ( over charged )and i then have 2 ring on yourselves on a regular basis (usually for very long periods of time ) and most of the time xxx staff are not very helpful , on occasions i feel some staff have been rude and still leave my questions unanswered and queries unsolved ! ! at this moment in time i am a very unhappy customer . no reason same old issues that never get resolved and i get nothing but a hollow apology then it happens again you always get the best help when you phone you good customer service and understanding very nice to talk to on phone very helpful customer advisor gave wrong info i did n't know that until i checked on yr web page .took a long time to get thru to an advisor then they give u wring information ! ! ! ! ! staff helpful network service my only consern phone bill always over my query was dealt with and i could pay my phone bill , as the automated syste did n't work properly with background noise . very poor service was very good but that 's changed yes . whenever i call xxx with a problem it is usually solved .i assume you are employing people with a substandard education and manners she was really nice to talk to the xxx chap did n't help me with my problem and i am still unable to send or receive e mails from my phone i spoke to alex in the warwick call centre for over 45 minutes about some major issues i had with my bill .he went out of his way to be helful and was extremely professional and customer focus .he is a real asset to your team !i wish i could find people like him for my business ! do i get a discount ? ? just good service . the gentleman ( niel ?)who dealt with my call was very profesional and helpful very professional customer service advisors with attention to detail i was on the phone for 15mins and my prob still has n't been resolved the lady i spoke with was very efficient and actually sorted the problem and came back to me with a better plan for my needs . because i received a v good service ....now stop texting me ! ! i would n't recommend a contract based on a phone call , i cannot be sure my query has been resolved until my next bill , but the man who spoke to me 'thomas ' was very polite and positive , and sounded like he knew what he was doing . good advice , service and clarification of products available , thanks again very helpful . my enquiry was delt with swiftly , professionaly and politely with no discomfort on my part .i was very happy . both members of staff were very helpful ,polite and sorted my problem . ur adviser raised his voice while i asked him simple question about thus unusually very high bill .he told me the computer would not tell lies .after 4 minutes he got back to me after eating humble pie to advise me to put a hold on my direct debit as there may be a problem with the billing . i want my web settings ? the advisor was polite and dealt wiv ma problem the answer was n't quite correct but still helpful because my questions were answered well and everything i wanted sorted was resolved for me . i was cut off twice .the first agent was not interested in supporting me in my technical difficulty and the second agent could barely speak english .i do n't have a solution to my issue - and nobody seems interested in assisting me .i plan to get a data package from another provider . i was instructed to use email rather than phone for my request very happy with service and especially happy with polite and helpful adviser the adviser was very good .however it seems very difficult 2 move a number from an existing acct to a new acct even though i have full athorisation on the acct yeah .erm i do n't know ? efficient , helpful staff refunded an error & explained bill then set up direct debit & changed address with no putting on hold .thanks phoned up to get voicemail unlocked .advisor kindly took care of my request , reset my pin . because he did what i asked ! ! ! unlike the 5 people id spoken to before him ! ! ! the service is good when i finally get through your awful automated answering service which is set up for your benefit not mine .i am a customer can you people remember what they are ?it took me 10 minutes to speak to a real person .they could n't help me so they put me in another automated system that put me to another queue .20 minutes to get service .bet its not like that at orange or virgin.......... ? very good information and very good technical staff . thats what i thought i was not happy with the advise given 2 my opinion thats y my rating is the way it is rude customer service my reasons r xxx is the best network and gail at customer services waz realy nice and helpful . no i was very satisfied with trteatment and outcome couse i wanted to take the content contorll off my phone and it should not be on there if u have not ask for it could not resolve problem v helpful person who gave me good advice . really good quality customer service . all i requested was 3 days before i made my payment .this could n't be granted .very bad . the money i give you s over the last few yr .i think i should b on a better deal or maybe get something free as a thank you the adviser was well manered ,he listened and was very helpfull ! i want a paper bill ..despite being promised it before i am told that i ca n't have it as xxx is phasing them out.. i have been unable to access my online account for weeks , every call i am promised a solution , still refused access . jackie the customer adviser was extremely helpfull and resolved all present and outstanding problems . i think xxx minutes are just ridiculously expensive , so l will probably recommend another different network .but the stuff and the services is ok . i got a very good and quick service have to wait to see if phone can be fixed before i can give an accurate rating customer svce very good .issue not yet fully resolved .still ongoing no there are some problems with my blackberry services with xxx network .. i called twice to resolve the issue but even he could not figure out the problem and transferred to the technical team which never picked up my call and the problem still remains unsolved . i was supposed to have been called back but was n't have n't had no internet for three weeks ! ! ! i lost the call and nobody call me back . rep was very friendly , able and efficient . i had been put through to different departments all the time and no one seems to know happy with service i only received a percentage back of money that had wrongfully been taken out of my account due to a mistake by a xxx staff member claiming they gave me a loyalty sim card when i did n't receive anything yet was still charged . politeness , listened without interrupting , all questions answered without making me feel stupid for not knowing , staff member knew the service well and explained it clearly - i was previously mis-informed by xxx staff and the financial cost that this mistake incurred me was reimbursed with no need for me to ask or complain . my request was quickly and politely dealt with to my satisfaction . excellent service but have bought a new phone with a different s p i think that customer after care service means alot two customers . i had a problem , the adviser sorted it out quickly and without any fuss i was disappointed that the upgrade early period had been reduced to 50 days but apart from that i was satisfied overall with how my query was answered and how quick my call was answered i 'm paying for a phone that broke after 3 wks was returned 2 wks ago that now appears to be lost .when i ring to speak to someone they never give me the full facts or info and i 'm very cross at the moment , great no immediate solution other than my addressing the quiery to the nearest vodo shop had no signal in our area wanted 2 know when it would b bac she was very helpful apart from the signal query the lady who help me was amazing .very friendly and answered my questions .you need more people like her . sorry .i have forgotten the original query ! was satisfactory but do n't feel everything was cleared up totally . my phone is danaged( broken screen ) i have maybe 4 months left to upgrade and wanted to upgrade to a 4s.vodka phone cannot help but are quite happy for me terminate my contract with 30 days notice , which i shall be doing tonight .i will then get an iphone 4s elsewhere .i have been with vodka phone for a number of years and would have thought something could have been done rather than lose a good customer.regardsdavid lee07920 044463 he was very helpfully and polite and curtiss have been miss sold an inadequate iphone and will be returning it problems getting bbm on a new blackberry bold .had since wednesday , still not resolved . i called and both my requests were completed , and the people i spoke to we 're helpful and understanding . good people , **** it systems .i ca n't pay on line , i ca n't pay both bills without calling in twice , your shops ca n't access my business account .i can only call monday-friday , all because `it 's on a different system` .crap .been a customer for 20 years and the service gets worse and worse ... the problem was resolved quickly and i could understand the person on the other side of the line so it meant no confusion because ur good 5 i was discussing my account with your agent when we got cut off before all my questions were answered .if would has been nice for the agent to call me back , as now i have example everything to another agent al nothing could be done with out me going with out a phone ; ( because i have been with xxxphone for about 10 years and was willing 2 stay with u 4 another couple of years even though your not the cheapest but i was told that i could not upgrade until may and xmas time i could have done it from jan so now i will go elsewhere and end my contract when i can because u ask ! ! ! the advisor was extremely helpfull and professional . see response to q1 no i will be submitting compliant in writing i like xxx , and the costumer service always help me ! i was very happy . had to ring twice to get a solution it took too long for the advisor to know what i was referring .for someone on the business team , more product knowledge would be expected . xxx always deals with my queries professionally & efficiently .you are also very helpful when it comes to financial difficulty .thanks i still have the problemof unclear speech on my phone .i do n't see how the sim could be the problem .the problem has now been going on for 2 months .tired of customers complaining that the cant hear me good service . i 'm very happy whit the service the call quality was bad and i wanted them to sort it out .they just kept telling me everything was working ok .i had to go to a different area to get better quality in a call it worked the problem has n't been resolved , still waiting after 3days very satisfied the gentleman that dealt with my inqvery polite helpful and obliging happy advisor was extremely unhelpful i was made to feel as though i should n't have called or as though i was being dishonest as there was apparently no record of somebody calling me previously ( i was returning a call from yourselves ) .it would be great if you could listen to the call and see if there is anyway i could find out more about the original call .thanks very helpful service , obtained answers to all my questions quickly and efficiently prompt service in resoring my line and my partners excerlent u r better than t mobile ! felt totally satisfied with the outcome the reasons for my ratings is that my bbm is still not working efficient service the person i spoke to was very helpful i acted on information given previously by customer services which proved to be incorrect . was dealt with swiftly , effiiently the advisor was very polite & handled my call correctly paula helpful , other agent helpful , however on hold for 20 mins just for nuc code ! its always very quickly sorted + the staff r always polite + helpful my question was answered and dealt with satisfactorily in a professional , helpful and friendly manner .i was also pleased to speak to a uk call centre . very quick and very officiant service helped with what i wanted . the lady i spoke wit at d collection was very understanding and priffesional . .she is an asset to xxxpime friendly , professional service with a quick resolution . i am self employed and to be without a phone for the day is inconvenient as rely on it would have been easier to have exchanged in a shop however i am satisfied with outcome very good service . . yes the person i spoke to did not help me at all this is my phone even though its in my partners name even though we explained it was my phone when we took out the contract the problem i had was delt with quickly and was fixed because the person i spoke to was very good good customer service !but slightly annoyed with my charges on top on my monthly package ! as explained in previous answers , sony are about to release the new xperia s phone as i have always used sony phones i would accept a small cost to upgrade my current phone except on your web site i notice you dont have this or any sony phones ! ! .i find this disappointing as i originally chose xxx due to the sony catalogue you held and how frequent you marketed new releases .the fact your not stocking this manufacturer is not acceptable from the customers point and the excessive cost to get out of my contract to go with a supplier who is stocking the new phone is ridiculous , i feel cheated into renewing my contract with xxx .one unhappy customer ! ! ! good customer service very patient call centre operative , my bill was a rip off with data charges .he was very sympathetic to my extortionate charges . you are a very good service that 's why . all my ratings are based on the customer service i received frm the second employee i spoke to named cheryl i think .she was really friendly and helpful and i got the outcome i was hoping for ease of resolve and friendliness . it 's always very good service from xxx customer services quick and easy because i woz told 2go 2the shop 2sort the problem .so gonna shop around . helpful polite and well spoken very helpful but did not really solve the question you are very good to deal with , when the rite person is on the end of the phone ! !the guy today was very helpful ! ! overall very happy xxx are the best not via text the lady was rude .constantly talked over us .talked in a condescending manner at us when she was wanting to make a point .threatened to end call cos i told her she was being rude by talking over me .didnot realise the word rude was classed as swearing or abusive .only by being insistent did we get a sim card sent out and a referral to a supervisor made .total length of call 37 minutes i still do n't know for sure that the problem has been sorted out , hopefully it has . i am happy with the way you dealt with issue no call answered quickly and all questions answered with knowledge . the bad services that i am getting from xxxphone it 's costing me money & loosing me business very helpful and friendly good customer service i rang on behalf of a friend numb 07825470062 she paid 10 top up fiver of that was for bbm and internet package for 30 days you took fiver for bbm and internet which should have left her with fiver credit as far as i was aware that was package i rang 2nte app a pound a day for internet explain please the system went down and i was n't able to get all i the information i required .i was put on hold for about 3-4 mins and i was callin off a landline phone ... the reason for my ratings is i got good service customer adviser was very helpful , and helped me on all my queries , advisors like this leave customers smiling at the end of the call , he was a nice person , and his attitude was brilliant . very helpful guy in customer services . because xxx is a 2 faced git .yesterday i was told 1 price and today another .this is typical of xxx .it is the main reason i am leaving and getting a mobile phone from another provider .you stated 3 question .this is the 4th , this is an excellent example of xxx at its best very pleasant lady i spoke 2 , makes such a differants when some one on end of phone is nice . i feel i have been completely misled by xxx .after 11 years i expected better .so very disappointed the caller who dealt with me was most helpful and understanding would not rate the service based on a phone call was not happy with the call handler patrick customer service staff were very helpful in dealing with my request and one of them , a female , was quite funny in the way she dealt with me .we had a good laugh sorting things out .as it should be . the lady was very helpful and patient i 'm satisfied with the service the problem was silly - i have upgraded my account and your crazy computer sent me a letter saying 'sorry you have left xxx ' and i was concerned that my phone would be switched off - also when i tried to go into my online account it says 'service not available ' .xxx need to sort these issues , the person on the phone gave me comfort that i need n't worry ! !d. generally satisfied with dealings with xxx .very dissatisfied with not being able to contact you from another network to register my new sim.regards alan colclough excellent customer services 24/7 staff are always polite curteous and friendly ! ! ! my queries/problems are dealt with quiclklu xx sorry thats all i can do for you right now . i got what i needed exactly when i needed it very satisfied by talking to someone who new what i wanted no reason the solution was unambiguous operator was fine problem way xxx advertised free sim cards without full information re keeping existing no as advertised so had to ring for information and pay for privilege when should b free staff were excellent .but i am not happy with your prices on certain products when other companies are a lot cheaper that 's my reasons whenever i phone customer services they are always polite and helpful good knowledge satisfied with the help i recieved thank you i updated my profile with new email address but bills continued 2 go 2 old address .contacted u by chat line and u deleted my account and u told me 2 reregister .tried 2 register online 2 b told that it cld n't b approved .i spent over 30 mins on the phone just now and the advises cld not solve it .she said she wld have 2 send a form 4 the acc 2 b sorted .not a happy curtomer atm . because everything i asked was answered i have been with xxx for a number of years and have always found the service outstanding advisor was helpful .service good though i did not get the money refunded . problem was sorted quickly and efficiently very helpful dealing with mobile phone problem and talking me through rectifing it straight away . no i got the information i wanted quickly and professionally i have not been able to make calls from my mobil during the last few days and xxx recommendation did not improve the matter . would not give me an upgrade early due to my phone being broken i have been a loyal customer with xxx for years and am very dissastified ,i will be cancelling my contract as soon as it comes to an end . you did not solve my request , you made a previous mistake that i have to correct myself , the lady julie i have spoken to did not seem to understand where i was coming from .as a result , i 'm very disappointed from xxx , i really though you could be more helpful as you have helped me in the past .unfortunately not this time . they were quick to answer the phone and very helpful very good service . fit great service gd friendly and helpful phone manner and very understanding and flexible given my situation that i called about cause your alwayz ok when i call you too long waiting in queue when i rang xxxs automated message was totally contradictory to the information from the advisor just was n't happy , as a long loyal xxx customer i expected more .and will not be renewing my contract ! great customer service because i have been with you 13 months and ca n't get a upgrade till november this is the 3rd month on the trot that i have had an overcharge on my bill ( for the same aledged thing ) i asked on 2 previous occaisons for this to be removed and it has not happened .on this occasion the operative told me that this will not happen again ( which i hope is true as i am getting fed up about this ) .he was very good .also i am thinking of going back to a paper bill as your online billing is very confusing and not user friendly .i am not interested in seeing loads of listing of what i am not !getting charged for just the things i am .lastly it galls me that you charge me for long texts when i only send a small amount of texts and these are `unlimited ` it would be appreciated if you would follow this survey up with a real person to give back a little faith in your multi- national company .ps i do hope you do not charge me for this long text .regardssean bermingham 1 , i should n't have to call get to a copy of my bill it should be available online as stated .2 ,i scored incorrectly , that 's a 2. the online billing platform has not worked for months .3 , the guy i spoke to was helpful and got me the copies i wanted .shame i had to call at all . i am fed up with the lack of knowledge with your advisors , they ca n't even carry out simple tasks like sending batteries when they say they are going to .i am told something by one adviser then informed this is incorrect by another .being in mind all the calls i have made regarding my very poor battery performance with my blackberry 9900 i am never rein burst for the time i waste on the fone to xxx also why is it that one advised is more technical than the next ? .any why do n't the advisors past me to the 2nd line if they feel they cannot resolve my issue .after all i run a very busy business yet i need to keep calling with no confidence you can resolve my issue .xxx have serious issues that need to resolving i am continuously having conversation regarding the your poor service . your staff are not very helpfull very hel query dealt with first time excellent customer service the person that i spoke to was very helpfull .but i am totally disappointed with xxx .thank you can't wait to finish this contract that 's it with xxx rip in us off i have been a loyal customer of xxx 4 many yrs & received nothing but gr8 customer service & advice .long may it continue , thanx 2 all . because my problem hasnt been sortf staff were very helpful i received good and helpfull service disagreement on payment of a final bill .i had previously discussed final payment in january and was told the account was settled then this new bill appeared . the operator was clear , helpful and quick to understand the call handler was polite .helpful and very professional . i have been a customer for 10years .i have been to your store today and delt with by fools .spent the past trying to have an itemised bill sent for 5weeks to no avail .as soon as this credit runs out , im finished with your company .no customer loyalties i spent ages waiting and then i the man disconnected me and i 'm thinking about cancelling my contract and taking my business elsewhere . the 1st adviser did not explain the answer to my question so i am still confused .but the 2nd adviser was spot on lovely lad i am very happy with the service u provide @ nothing is any trouble with the employees given my answers the best way i can if i 'm honest there a overall rating for the general service received from xxx .you can always tell when your going to be asked to take part in a survey because the call handler is exceptionally nice and go out there way knowing there being surveyed .you then advertise these results saying 90 % of customers are happy with xxx ......bs good personal service . the advisor was very helpful and nice , however my issue was not completely sorted the way i think it should of been , through no fault of the advisor thou . very happy with the service 10 out of 10 after many years of loyalty and quite high value bills to xxx and nothing in return , it is clearly time to move network and that seemed to be attitude of your staff today ! because xxx is ace the man was just excellent at his job .personable , helpful and efficient . i get told 1 thing in a shop and another on the phone i 'm a soldier and want to put my contract on hold as i 'm going away which i was told i could that 's why i renewed my contract ic been with xxx 10 odd years i feel let down i 'm considering changing asap also letting my friends in the army know how xxx treat british soldiers problem not sorted havn spen 25 min on phone excellent service all round . i have stated already !please feel free to ever ask any more questions ! would have been more but issues still not finalised as inconvenience not being able to recieved incoming calls was very satifed they have provided every details so i 'm very happy thanks told by one person i was going to be put through to someone in business department then left on hold for ten minutes also paid for landline service but nothing set up my situation was made worse and no one wanted to help did n't get correct text number to find out my allowances unhelpful and apparently unconcerned operators .felt like it was too much trouble and tried to distance themselves from the problem .very unhappy as mis sold tariff .i expect i am not alone .i will not renew any more contracts with xxx the lady i spoke to was very helpful , polite and sorted my problem with in 10 minutes !great service all round ! very knowledgable of product and problem if xxx call me i will explain on the phone good , fast , concise and helpful service answered my enquiry satisfactorily i think xxx are rubbish and they did n't tell me about any added charges when i signed up to them it took 3 calls to fix my problem i could n't always fully understand what he was saying and the call could have been much quicker , instead of goin on unnecessarily . i called because i had received a xxx invoice for something i had not ordered & which you were delivering to an address of which i have no knowledge .it seemed to me that something was seriously wrong .you call centre person was diligent & helpful , but eventually putme on hold to make enquiries .while i was patiently waiting , the connection to the network failed & the cell phone displayed ` no service` , a common problem for me .up to now i have received no callback , text or feedback of any type apparat from this survey .the line failed , as it frequently does without my moving the phone in any way .i have reported that problem too , taken all your advice but the problem persists .from my perspective , xxx do not care about me , a customer since 1990 's !you know every time my phone disconnects , but you do not seem to think it is a problem .you want to charge me for something that i did not order & are shipping to an address that is not mine .break with your own tradition & tell me truthfully what you think of the service i am getting from xxx .while composing this response , the connection has failed again !pitiful . i rang to see if i could upgrade my phone earlier , im was unable to . the girl who took the call was vry nice , an she was vry quick to get the information we askd for . i received the help i required and your customer service assistants was polite concise and solved my problem . happy with service although not happy having to phone in the first place - barring my phone because i was 4 days late with my payment i think is totally unnecessary - i have six accounts with you - spend a lot of money with you - not the best way to keep your customers the man was pleasant and helpful , i found out what i needed to know too thank you when i payed half my bill and they reconnect my phone they only reconnect one of them and there is two so i had to call you twice but a part from that i am happy with xxx 10 very freindly and helpful main site never works properly 100 % .there is always something wrong with it .moreover , last time when i asked for a hard copy of my bills because i couldnt access and pay online , i never never received them . very good and quick response to my call excellent interpersonal skills .took time to understand my question and offer different solutions .very personal response .made me feel i was an important customer !good for my ego and he gave me alternatives to consider other than just up my tariff .good job !happy customer ! the only problem i have is that i don` t want my phone to be sent of for repairs he was helpful friendly & efficient x have a modem that wont work properly and paying for something that have not been able to use for 2 weeks up to now solved my problem please call and i will discuss the situation but when my contract is up for renewal i will seriously concider moving to another provider rating 5 was because i wo n't know outcome till new phone finally gets delivered .also wd like advisor option on 1st menu when i phone . the ratings i gave were solely on your customer service team named anna !very professional , very understanding , so polite ! ! !and as i am a very busy man she went out of her way in resolving this matter at the earliest possible time scale given to her !a huge asset to xxx ! ! ! initial order/exchange was messed up by rep with whom order was placed on friday . .this person ( lucas ) sorted out out from a-z.... very impressed !thank you ! because my queries were answered quickly with knowledge and efficiently my reasons for my ratings are i cannot get onto the internet and i will have to go to the orange shop and i am a xxx customer . because you asked ? ? because finally this month i was told my account is finally up to date after a lot of hassle every month due to having 3 numbers on my account .she was very helpful and happy . poor customer service ,lies , incorrect information , poor attitude , no outcome obtained it was how quick and polite i was delt with thank you 1 ) i pay , and have paid , a lot to xxxphone and receive no recognition or heightened customer service .ever .2 ) the query was n't satisfactory 3 ) the advisor did n't have any answers , and was an in between me and the person i needed the guy i spoke to was really helpful and made the whole process very easy . made a big mistake with ratings thought all had been sorted out went into a xxx store today and treatex like dirt rang customer service was put on hold for 15mins then got cut off and no one has ring me back so ratings is 0 the customer support was exactly what was neededto the point and not to much digital ` doris ` on the automated answering system i had to tell the operator what to do the advisor was very helpful and i got my phone up and running pretty quick plus he made me laugh so that 's always a bonus : ) alex who helped me was excellent not interested in sorting out my problem .just told me to go to the shop even when i told them it was a 10 mile round trip for me ! i was totally satisfied with the service , thankyou . excellent polite knowledgeable service the guy i spoke to was very pleasant and helpful lee spoke clearly , was easy to understand , dealt with the problem immediately .you have now been paid and we will again receive paper bills . friendly informed staff was happy with helpful call both people i spoke with were very helpful and my issues have been resolved . service teribble people very polite xxx are always helpful and try and sort any problems i may have the guy was most helpful , very fast and solved my problem hence the high mark .however i waited a very long time in a queue for my call to be answered in the first place . xxx has been a very good phone company and very transparent with everything , which is why i have decided to stay with them for another year .keep up the good work ! ! they overcharged and ca n't back up reasons for charging then blamed the customer .no negotiation , different operators say different things whole attitude is poor one operator spoke so fast he was difficult to understand and continued to do so after at least 3 requests to slow down .asked for a supervisor yet same member of staff phones back nno written bills sent and no notification of change to online billing .going to ombudsman . kept putting me on mute and he thought i didnt notice but overall he was friendly and helped me for what i wanted when i rang yest the chap was much more helpful . the inquiry was dealt with quickly and easily the adviser was curious , very helpful and really made me feel like she cared about my call the lady on the other end was very helpful and did exactly what i needed doing . very good assistance and explanation . frank and helpful advice given every time friendly helpful and pleasent man who helped me pleasant tochat to , solved my problem . no time i have been a xxx customer for over 9 years and you treat me with contempt . i recently ordered a new phone for my wife and firstly the wrong phone was delivered .secondly when the replacement phone was delivered it came with no battery or sim card !the advisor assured me a new battery and sim would be delivered as soon as possible and had a friendly manner . a disgrace would be the answer to that as for changing my settings with my broadband provider they said u have told me lies way u asked makes no difference to your pure excuse of a sure signal router i am leavin xxx tomorrow due to your lies and deceit ! ! ! absolutely useless staff no asistance whatsoever admited xxx staff hadnt done jobs properly but there was nothing he wiuld do about it i assume then xxx no longer wants my custome polite patient and not a foreign call ca n't prompt professional and polite service everything was perfect ,just your system is a bit slow and the adviser supposed to tell me all the time ` i am sorry ... . ` but anyway helpfully perfect as usual i have never had any reason to complain and i have been a customer for 16 years .i would not change to another company .thanks the advisor was pleasant and very helpful please with xxxphone serviceproblem not resolved yetand advisor very helpfull and pleasant to talk with very professional the advisor took her time and made me feel at ease and didnt make me feel silly which some advisors do great attitude and willingness to help from the person i spoke to .usually the case .unfortunate corporate view of my value as a customer prevents resolution to the issues to my satisfaction . excellent customer service .i always reccomend xxx to friends and family .every time i contact you things are resolved right first time and with minimal effort from myself . unhappy in the way i was ` sold ` a new line in the xxx store .very happy in the way it was sorted . 22 min waiting .no resolution in any shape way or form of the issue .no call back from the manger .worst possible service for a customer with big monthly bills ( last month in excess of 2000 gbp ) the call was answered quickly and the person i spoke to was extremely helpful the advisor was friendly , honest and quick my query was n't resolved because of an error from xxx very nice helpful man , very impressed with his customer service took ages , problem not resolved .department closed before others i like the service csa was quick and polite as i explained in questioned 2 he was really helpfull and explained howi could purchase a ticket for t in the park for my daughter through xxx which i did thank you gave 0 as always having problems with my phone then when i need to contact xxx i have to use an alternative phone at a charge !and finally i did n't feel valued as a customer when asking about my contract finishing date .had to prompt agent my reason being that i have n't gone over minutes and there was no justification why my bill was triple the amount it should be i phoned for upgrade was told would be delivered between 8 and 12 to my works adress i fineshed work at 10 waited around 2 hours no delivery i was told 2 different dates by 2 different advisors ! ! phone finally come 3 days later only to be the wrong phone and not the one i originally orderd !i 'm yet to contact xxx for the misunderstanding i 'm keeping this handset to make things easier ! ! efficient and prompt service . excellent customer service kind courtiouse staff good service , quick and what i needed to know i have been hugely overcharged...i was told someone would ring me tonight 8/3/12 and no one has ! ! ! instructions were clear .man was very polite xxx are the best at what they do , i called tocheck my balance , pay outstanding bill and query logging in issues online and all were promptly and efficiently handled , the adviser was friendly and makes calling any customer services a pleasure rather than a chore problem quickly resolved-good advice poor info on price plan codes on website .nowhere to see all available or past price plans . i 'm happy with the service you provide oh what a suprise no answer cant remember the name of the advisor , but was friendly , good rappour building , arranged my request quickly with good follow up . very efficient pleasant man who resolved my issue immediately ! the adviser sorted out my query quickly and was polite .i was on the phone for a couple of minutes which is different to previous experiences with your staff on the phone and in store .very happy with the service which is also a nice change . very helpful . when i said i was going on to the xxx shop to buy battery i was not told you didnot sell them . adviser explained everything very clearly you were served me as how i expect thank you very much & really appreciated because i used to be t mobile 's customer quick response and straight to the point using the business contact no is a million times better than 191 ; real people who seem to know their stuff and want to help unlike 191 where the usual answer is phone another numbet my enquiry was answered by a friendly and efficient member of staff . i need to change my phone number due to harassing calls the person who helped was most sympathetic and dealt with the situation straight away .thank you the lady i spoke 2 was excellent .i was quite angry by the time i got through 2 a human , after going round in circles on the menu & getting nowhere .this lady was very efficient , friendly & turned my frown into a smile woman i spoke to just now was massively helpful but i would have had no reason to call if the person i spoke to previously was n't totally inept because you asked for them ! ! ! i was really worried about the fact someone had got my sim card and made a massive bill .i spoke to mark this morning who put me at ease and helped me , plus he fully resolved the situation , was polite and helpful and understood my concerns .he expressed this in his tone of voice and words .i spoke with another lady jus now who shadowed me through the of getting access to my account on line .she was patient and helpful , clearly very skilled at her job .thank you to both of them for their help today ! connecting new sim card 10 well the problem still has n't been resolved , i do n't like the fact that i ca n't ask questions regarding my bills in a branch and i have to now go back to my bank in the morning . didnt help me 1 bit cant to leave efficient , friendly and cheerful .felt the employee really wanted to help and be of service .xxx service is to mobile phones what john lewis is to department stores ! as all your products and services are ******* poor but you have brilliant call centre staff that are calm , knowledgeable , helpful and best of all english answered quick and were helpful as still have n't received my sim card as promised fast service , very polite and helpful ! xxx as a company have not made my upgrade an easy process but amy , who dealt with the query halfway through to resolution was brilliant . very happy with service i was dissatified that you advisor said if i rang 191 they could send me text alerts when any phone on my plan goes over its tarif .191 said they can not do that . the lady on phone was helpfull , but my internet still doesnt work . yes a friendly , informative service however felt there could have been more indepth knowledge on my query .overall very satisfied ! he was very helpful and sorted my query very quickly and efficiently . i based my ratings on how professionally my case was handled unfriendly - not keen to help - it was as if she was doing me a favour and answering questions very grudgingly .... sorry this is the first time i have been negative ... cause i could understand what adviser was saying and she was very helpful i found your staff easy and pleasant to deal with and they dealt with my problem easilly . superior customer service i was dishapointed that you would not match dial a phones deal for an i phone 4s especially as i have been a xxx customer for approx 20 years and i have 4 contracts with v fone however richard and sarah that were your sales ream were both great v helpful the adviser i spoke to was really pleasant and displayed a high level of customer service skills bad service problem not resolved xxx is ace ! the advisor was very helpful in sorting out the best price plan which im very happy with .thank you ! rated with my consumer needs in mind as in time taken to complete requests and overpriced internet fees . as usual excellent customer service , quick n efficient advisor was quick knowledgeable and confident .actual resolution is potential 2 weeks paying for blackberry service but not having a blackberry ! i had to explain to the adviser that once you move your number to another network , using a pac code , the account closes .he did n't know this and tried to tell me otherwise ( that i would still need to send a written letter ) .it 's so frustrating when the customer knows more than the adviser ( not the first time this has happened ) ! i was on the phone for over an hour waiting for help to get my dongle working every time i got to speak to the tech guys the call was dropped so yet again phoned back to be told they were closed ,it amazes me that if i phoned to pay a bill the phoned is answer within minutes but if i have a problem it takes for ever , i 'm very disappointed and would complain if i new it would do anything but would rather just wait and cancel all my contracts as soon as possible and would never recommend you to anyone else unless you can turn this around my email is leescottsmith@live .co.uki was also today thinking about changing over my two orange contracts to you( that are ending 4th april ) i await your reply , lee smith my discount that i was meant 2 get on my contract hadnt been added and the man i spoke 2 sorted it out very professionaly . it was all fine and bloke was nice : ) very efficient service helpful and fast the operator was helpful but it was n't explained when we were waiting for screen to update .i still do n't know why number of phones registered on debit card is limited . the reason i went from brilliant last time to very disappointed was the lack of flexibility in ur company i have a contract for a phone for a yr that i have not started using yet there was no options given to me to suspend it or to add the time and data on to the end of the contract when i do start using it , i gave pretty valid reasons for why it is not getting used and ur asst could n't offer any solution or creative answers to my problem , so on this occasion u score 2 out of a poss 30 not great i 'm sure .u are a massive co .try and bend round ur customers issues rather than bending them over and kicking up the .... nice speaking with u mr automate .j m . the lady was helpful and very friendly . because ur the best very helpful and effective customer service , but on value-for-money it could be better .query was resolved quickly and effectively , overall very happy with the service .: ) no i have been misled by xxx and am dissapointed well my issue should have been dealt with the first time i called back in january and no one has rang me back , i have rang at least 4 times and they said it will be back in my account nearly 3 weeks ago .so i am not happy with the service i received ! the lady who handled my call was really helpful and gave me all sorts of options not really was listened to and the questions were appropriate that i was asked .did n't take long for it to be sorted out . good service query is not resolved .agent did n't know what to do friendly guy who answered quickly and precisely #NAME? was very helpful girl and dealt with me very quickly the adviser was helpfully but i still ca n't view my account on the internet as the password i was given was not recognised . excellent service , very good customer interaction ! helpful and polite go away , why should i help you make more money when your company not the staff but you give the worst service you only care about squeezing as much cash as you can out of customer in dishonest way . the 2 advisor was really helpful good response good service i had a.very high bill that was mainly my daughters .he put a block on internet access and her mins from 600 min to 900 .he was understanding and friendly and helpful problem successfully solved for me in a short period of time . excellent advisor very efficiently dealt with all my queries i spoke to a very helpful advisor who cleared all my queries . very satisfied with with information given by advisor who was very polite and new what she was talking about service was good , advisor transferred me too the right person .problem solved staff answered phone but did n't speak for a few minutes . advisor was 100 % on his game .however his hands were tied by company policy 's .if he was unsure that he could perhaps do more to assist , he explained and asked if we wanted a call back , we requested to wait on hold . he was polite , curtious and efficient .our issues , as far as was possible were resolved .well done ( him ) this was the second time i have contacted you about the poor reception i have been getting and all i get is left on hold not a happy customer been having issues for 24 hours and this call was my 3rd so - was very frustrated however lisa sorted it for me and demonstrated personal ownership and care xxx have changed upgrade dates before contract has ended and i have been trying to sort out a problem for months with xxx got texts on my phone to prove it but the issue has never been sorted sorry but xxxphone is not what it was no not very helpful as one person said one thing and another said something completely different too long to type out again - am still 'chatting ' to an advisor and waiting to be transferred because you changed how many days before you can upgrade form 90 to 50 an great service call answered quicklyproblem sorted quickly hav calld 3 times in last 17 days as havnt got the 2 sim cards u hav sent .then re sent them .2nite she had 2 try n send them 4 a 3rd time .was charming , polite , listend 2 me and was very helpful . satisfied overall and would recommend xxx , however i expected or it would be nice to have some discount or privilege from xxx as three of us now have a contract with the network .any new costumer would get the same as me that have a contract for over 2 years .i understand that you try to captivate customers but you should make existing ones feel appreciated and looked after .thank you . prompt action to resolve my problem i am not very clear about your billing system , and it took , about 45/60 minites to resolve my query , because some of the staff did not have the right information . my query has not yet been resolved , it has been passed onto another department and so i am waiting to hear from them . helpful , friendly , showed warmth and answered my query . ask laura got 2nd hand cam phone that i can take with me wen out running .wil put sim bak in2 n8 wen at home .want b able2receive pic mess shud i need2.calld2cif needed settings4this.toldtxts wud take 10min .overhr now stil no txts .operativebrill tho ave just had nee bother with network i was on hold for 8mins and not put through to an adviser , the phone call seemed to have cut off before putting me through .i was calling to check on a credit that was supposed to be paid into my bank account but has still not been received . good service but my problem was n't resolved . most helpful person dealt with my enquiry . the problem has gone on for a while have rang a few weeks ago but phone has been broken so have n't used it .still the same rang tonight the man was rude not listening and said well i do n't know why it 's doing that .no help .o2 is better , less problems . cos he helped me out a lot and was very clear : ) the length of time it takes for a cash payment to reach my account after the branch registers proof of payment .14 days is too long . service was excellent 0 took 3 attempts and nearly 1 hr of my time to get it right i was delt with what i did not no ..... i called up to find out my bill and my question was answered because i have lost my phone and nothing can be done at the moment .i do n't know how long it will take to get my phone back . terrible service .voice mail pin never arrived .when i called back xxx representative said the system was down and she hung up on me !great customer service xxx ! the adviser completed my query efficiently and was quick and knowledgeable im not happy with this phone or my contract with xxx its cost me a fortune and had lots of problems .change to xxx cos i thought it would be cheaper past advisors have been unhelpful and rude .and as for xxx ,they are the worst network providers on the market ....i would have been better off on even 3 ! 100 per cent helpful ( 5 stars service ) solved all my problems .iam a very happy customer . the lady was courteous and efficent . good friendly service , great advice , very quick to sort out my problem.thank you the member was really helpful and polite and really well knowledgable i have been with xxx for over 10 years .i travel all over the uk and xxx is by far the best coverage .the company i work for has around 60 mobile handsets , i have been trying hard on your behalf to get them to change from tmobile . i have been with practically every mobile service provider including orange with whom i had a contract for about 13 years .however , none have matched your service and most of all , customer care which i believe to be a1 .i love your staffs approach ( and i used to be a manager for a major insurance co ) , i love their friendly attitude and i do n't feel that like most companies today , big or small , that all we are given is the `party ` line .it 's a personal service and sets you apart from the others .well done and keep it up ! they were very good ! my questions were answered quickly and the lady was very helpful cuz it a brilliant service the problem i had was sorted out quickley and efficiantly i am completely dissatisfied with the nokia lunia 800 .this is the second handset but unfortunately it is worse thanthe first .it is now impacting on my ability to run my business effectively and i intend to change the handset for another model .the operator could not offer a reasonable solution and could only read what the computer told her , which is ridiculous .i am completely disolusioned with the service ian receiving from xxx and am considering changing services provider it was a very good service its the second time iv phoned about the same problem and the problem still is not resolved ordered ipad , was told it should be here on friday via text .then another text to say it would be monday .pad arrived - no instructions on how to set up , yet the sim is not recognised , so now need to wait until a new one arrives .hopefully in two days time .let 's see if this one works !so not entirely enamoured by the service at the moment . because blackberry bbm service is still not working .i have done seven times and the problem is still not resolve please could u help me with problem .thank u yeah i lost my phone and had to report it , which i was done perfectly at that particular moment but after half an hour when my phone was found i still have n't get no one to reactivate my phone line . i 've been paying for insurance on my phone since september .i never wanted it but forgot to cancel it .i feel that it is a sales gimmick that banks on honest customers like myself ( 2 phones with you ) not cancelling after the 1 free month .i feel your 'gesture ' of last the month free is inadequate pleasant , professional and quicly solved my query customer service lately has been excellent over the phone , at the shop in blackpool a member of staff was rude to me , also had he been more helpful i would not have lost all my pictures etc , because its the way i feel my issue has been resolved and louise the lady that i spoke to was very nice and efficient can never get.to speak to anyone ur a pile of **** because he was very helpfull and friendly the call was handled professionally and satisfactory . 8 dealt with quickly and both advisors were friendly and helpful , not what you usually expect when calling into a call centre i have already sent an email .your upgrade policy keeps changing and this is most unsatisfactory when the customer ( myself ) is not kept informed which then makes me look like a fool when i try to upgrade in store when i had an email saying i could ....only to be told ` the policy ` has changed ... most annoying ! i am an old age pensioner and a little hard of hearing and she took her time in helping me answered all my queries 0 simply because the adviser fully answered my queries . your advisor answered my question and gave reasons why .he then carried out the process i asked .he was pleasant and friendly .company have always been first for customer service and value for money so would definitely recommend overall very good always happy with xxx i am frustrated about my recent bills ! ! !over 3 hours usage one month !this month only 30 odd minutes which is about usual for me the advisor was knowledgeable , friendly and cheerful .although i had bad news about how high my bill was , she gave me the information in a very efficient and friendly way . i 've always had a problem with my bbm i had to pop into ur store a million times but they never responded properly also the network is really bad and bbm is not fixed still no hassle straight to the point great customer service from the team member ! because he disconected t phone call our problem is never solved with xxxphone the person were fine but my call was cut off @ 8 o'clock when your customer service close even if we were in the middle of a call and before the problem was solved ! ! ! ! could not compete with price offered from orange .sorry first rate service very helpfully polite and answered my questions brilliantly coz it 's wat i think could n't deal with issue then supposed to be calling back today .an employee ca n't get signal at home ( not my fault ) and being told i 'm going to get charge for a sure signal box for them .i have four phones with you and three places i ca n't get signal , network improvements or free sure signals please . noi really do get annoyed when you ask if i will take part and assume yesi did not get the result i needed and you web site is a chocolate teapot for one net - look at 'unbilled ' everything says n/afor the third month you are billing me for web and text that are included in my tariff - and i have phoned each month and immediately after get your stupid system asking if it has 'resolved ' my problem - well i did not know immediately but i do now and it did not.you should not ask until i might know , i find it very irritating good phone manners and very pleasent to talk to and solved ny query and very helpful because the guy was going to transfer me before he heard what the problem was .the automated service does not give the option i needed then the guy cut me off as it was 8 pm the person who answer my call is very rude 10 very pleasant treatment received @ proceedure to be done .well done . problem not resolved still no services after a week .nobody seems to care to sort it . helpful and friendly service .thank you could not get money off swipe card again told service unavailable told to contact dif number then told to call again tomorrow thinking id be better going back to orange the past month i 've not been able to access my internet or bb services and i 'm just told to deal with it awfull i aue to top up to ring care team your good at what you do the advisor lee ford lissen 2 me un got advice 2 clarify his advice from his manager un then told me he wud b off un his manager will send me a text wen mx query was dealt wth completly thank u . i made a call to xxx @ 20.07 on 27feb.i selected wrong option & got through to lost/stolen .when i explained my error & before i cld explain my reason for call ,the female huffed/puffed down the phone .i asked if there was a problem and was told it was her headset !was n't impressed as i am reporting nuisance calls & was trying to log my second call with xxx as i was advised . the person i spock to was very helpful you have decided to extend my contract without my knowledge .just another reason to leave your company .poor service and constant lies . stewart 1015548 was fantastic sorting out my quiry with excellent advise really helpful 110 % in customer care i think xxx is good , and i 'm mostly satisfied with there services .however i do n't like that they do n't give you warning about if you have gone over your bill . the first advisor slammed his headset off and i think swore when it was removed before hanging the phone up on me .and daniel was helpful as much as he could be and has promised to call me back tomorrow to go through the phone bills i pay for .as time was getting on and the system froze . when i called earlier i asked about if my internet would charge because i only got my phone today and she said that i could have a text and web pack because i purchased 10 voucher when i bought the phone and it would n't take my credit away but nothing has happened getting texts instead of help . yes ridiculous policy , said hundreds in insurance over the years , unbelievabe that when lost phone wo n't be replaced .insurance misold to me i was very dissatisfied .the consultant was no help was very rude to start with .did n't give good customer service .she did not got out of her way to help me .the problem was not resolved and is still out standing coz ive had problems b4 & felt that it cud av bn dealt with beta x she did n't put a bar on the phone i asked for my son had his phone stolen i call to get his number barred and his phone blocked .adviser assured me this would be done gave me advise on getting a replacement sim , sorted in less than5 mins because i have tried a number of time to access my online account and it always stops me from gettin on !so it means i have no idea how much my bill is , i have requested a paper bill , none has been sent out !and thirdly i do n't understand how my bill are so much , they are way over the contract price ! ! no no problem solved at all the and service was realy bad a called 4 times to change number .and its still not changed am thinking bout changin taffif because of it yes .although both agent i spoke to were helpful and seems to knw what i want and how to resolve me queries , its been 3days and i have n't received the proof of usage on my account that i asked for !agent1 i spoke to said it will take 48hrs .while agent2 i spoke to said he will send the proof of usage to my email address within 2-3hrs .however , i have n't received .can i get it sent to me asap pls ?my email is chistar5@hotmail.comthank you xxx ! 10 advisor worked hard but did not really resolve my problem i purchased a new contract with xxx via car phone warehouse on wed 22nd .by fri 24th my phone was still not able to dial out and after a 1 hour call with xxx it was explained to me that my account had not been created properly .your customer service we 're effective but this should not have happened in the first place . problem resolved to my satisfaction i logged a complaint with u 3 weeks ago an was promised a call back for which i 'm still waiting !pathetic at best . see my emails to customer svcs . u are good the service are really helpful customer service team always very helpful if need to ask further to check for my understanding it is never a problem i always recommend xxx all 3 phone users in household are on xxx thanks keep it up generally not helpfull felt like they were too busy to deal with me my problem has n't be resolved customer service was very good but still havnt been able to speak to someone about my specific query coz i 'm no better off now than before i phoned yesterday an wud very much appreciate a call back 2day please to resolve the problem a no hassle and expedient experience . good staff and politeness i could not get any help what so ever not happy didnt sort out problem still waitting for call back customer because my problem still has not been resolved you do n't get enough iou + xxx customer service aint much help . because i needed to speak to xxx last night an as i dint hav 25p to do so i could n't . to yes poor service throughout one phone stolen in manchester crucial daughter has phone she went in store and they cancelled wrong one !then hours of phone calls trying to put right expect some compensation please am just happy a just wish they topped up my phone a toped up and it did n't register and the shop closed down a realy need the 10pound top up or acan lose ma job quickly answered & understood / dealt with issue .number based service menu is n't entirely clear however - so not a 10 i have been with xxxphone for many years you have always been helpfull with any problems i have had did n't phone u no good service no follow up and prblem still not fixed my problems were sorted : ) sometimes my net signal is very poor but the service as a whole is very gd and the advicers are always polite and helpful , tried other net works but always been bk on xxx within s wk i do n't know .just some are good some are n't i was pleased with the way the member of staff helped me with my query . got all the info that i needed quick and smooth . lovely adviser .most helpful .almost everytime my queries are resolved within minutes because i 've been told to many different things every time i call satisfied the persondealt with my problem very quickly and politely the gentleman was very polite and helpful but it was a very poor line so i had to keep asking him to repeat . slight hesitation when finding out the answers but overall very friendly and professional the customer service is amazing but has the occasional fall which causes you more stress i have no phone that works and am no etter off after several phone calls .and hav no means of comunication till upgrade in august and hav 2 children under 5 . i have been with vodefone 13 years and will be terminating my contract in august : your agent was lovely , and did everything i asked .thank you ! very helpful guy - exceeded expectations ! she was very nice and my problem was sorted in less than 5 minutes although the fact that i had to contact u in the first place was annoying , the gentleman who dealt with the call was proffesional , efficient and curtious . excellent service and david your advisor couldnt do enough for me .very pleasant experience , glad i left t-mobile and came to you guys ! overall the experience was a good one with quality customer service very satisfied with service & solution to problem my bbm is bk yay x : ) the operator polite although did n't seem confident in her answers .i called to ask for proof of contract as i need to claim on my own insurance as the phone i got has stopped working .i was told i could not get that from a phone call to you but had to log in and order it online .i was advised that it may take several days for it to be emailed to me .this is frustrating as i cannot replace the handset until the ins co have accepted the claim .the old handset i am using has no blue tooth and a damaged key pad .i am unable to go to a shop as there is n't one where i work . got my problem sorted staight away thank you very good prompt service ever since this contract was taken out , there have been numerous problems , such as direct debits coming out of the account too many times , and my service being shut off without reason.the customer services i received today was helpful , but there was no apology or explanation given for these problems . cos am happy with the response of the customer service personnel who handeled my complaint because you no longer have unlimited land line calls and it has gave me a large phone bill cheers for treating a loyal customer in this way the person was ok but it has taken over 3 weeks to port one xxx number to my existing account . overall fairly satisfied with your service . i 've been waiting to receive my new upgraded phone for a while now , but it seems to be taking a very long time .and although some people who i get through to after calling 191 are very nice and helpful , others really do n't care about customer service and seem to be reading from a script .i 'm thinking about forgetting xxx and moving on , sorry to say .i 've been a customer for 10 years but because i 'm young , there is no sense of urgency for anything . the lady was polite , helpful and efficient . mmy internet service wan not working and is still not working ratings were specific to the service i received today , and not to any other experience .the person who i spoke to today was particularly helpful , polite , efficient , patient and solved my issues very well , entirely to my satisfaction .if all customer service personnel were like him , i would hardly have cause to complain , which is what i have felt like in the past on occasion . because problem wasent sorted no the person i spoke to was really nice the service both at the shop and on the phone washed good .however problem of being uunable to send pictures is not resolved didnt get my problem solved - didnt think that it was handled well at all sounded miserable but sorted out a problem .could not help me at all with finding something out & sounded like could n't be bothered but put a stop to it costing me anymore money ! ! who can i contact to get my money back on a service pack that i never wanted & tried to cancel months ago ? ! ! ! ex advice still not working that 's what i rated as i am still having problems with my phone having major problems with signal and wanted to leave xxx because no one seems to want to help me resolve this issue yes l was treatedwithpolitmess got all the help that i needed all my questions were answered quickly and all my problems solved easily i felt that i was treated as a valuable customer .i am awaiting info on how to access the internet by text as promised the last person i remember talking to was steven who actually explained the whole process to me .so now i can wait for tomorrow to see whether my internet is on ! i wanted a number barred after abusive txts .only after abusive calls can a number be barred . sure think that was what grade was how i felt i should give good service . good service and did not have to wait long for it i need 2 make an insurance claim and al they do is pas da buck .finaly got thru 2 repair team who advisd cal bk as req imei numbr.calledxxxphne 4 tyms in total stil not managed 2 get it sortd . let u no when i get the paper bills i requested because they listened and understood the situation that u needed sorting out not convinced problem is solved yet and advisor told me to reply `stop` to text but that fails every time received a good service just how i feel about the company service exellant been with u for years and know i can always get a good deal with u they are low as i have been trying to resolve this for 4 weeks now your staff never ring when dont escalate as they promise and the exchange team are hopeless i still dont have a resolution xxx do not value me as a customer and i am now considering going elsewhere ive had a faulty hand set 3 times with the same fault and cant change to a different make and model even though i can upgrade in june anyway a solution was offered and i was told the truth . good response .problem solved almost instantly original date for swapping out handset was 23rd feb...this will be my 4th full day waiting for my replacement handset .xxx customer service give the impression that we as a company are not important .i asked to speak to a supervisor yesterday and was told that this could take 24 hrs for a call back too .not happy . very helpful service , got through straight away and everything was sorted i am a contract customer who keeps a payg phone in my partners car for emergency purposes .my partner needed to use that phone today , but could n't because you have given away my number ( that i have had for several years ) .i am very angry about this - fortunately it was n't a life & death emergency today , but it could have been ! the adviser gave me an excellent customer experience despite previous advisors miss information and actions .she effectively listened and built up a great repor with me dispite my lack of listening skills and previous wrong information given .this advisor responded effectively to my concerns and finished the call with a positive result .i recomend all advisors take a leaf out of this advisors book to increase satisfaction .give her a gold star x been a xxx customer for 22 years , moved last month to o2 , complete disaster , though currently experiencing diffitulties moving bk 2 xxx because i feel that the call i made was handeled well and that these scores adequatly represent that . although the advisor i spoke 2 did an excellent job of rectifing the last advisors mistake .so the score was 4 him but if i judged it on the last advisor who made the mistake in january it would b zero i managed to get logged into my acct and the agent stayed in the line till i was all sorted phone twice for wap settings and still not recieved them i cannot access on line bills the girl said i would be able to in 20 mins and it 's been 2 hours not sorted out problem which would have happened as result of talking to one of your people on thursday last week problem still outstanding . because i am realy pleased with the service of xxx the lady i spoke to was very helpful and pleasant . dont know excellent service because i was n't listened to in the first place and just got passed on until someone finally listened and i would n't of had to contact xxx at all if it was n't for another one of their own problems . charming patient helpful woman .hopeing she gets due reconition . excellent service and details instructive very polite but efficient very bad tryg 2 get 2 pay a bill i cant wait to leave xxx .poor service reception wherever i go and very poor customer service ! a handset that was not fit for purpose being replaced by a damaged refurbishment unit and the extreme inconvenience of being without access to mobile e mails for 7 days my problem was sorted after visitin bishop auckland store and they phoned customer service happy with your service . the man was really nice and helpful just a bit disappointed with the overall service from xxxphone the lady i spoke with was very helpful even though i was angry .she explained everything to me and spoke with her manager to get it all sorted . i was very pleased with the service i received :-) because the times iv had to phone for anything got the answers and support i was looking for . satisfied with advisor need to wait and see if solution resolves problem poor customer service the billing system seems harsh .i am reminded of the bill due on 21st of march in a manner one would apply when speaking to a bad payier customer . the first question , i would never recommend xxx due to several issues i have had regarding direct debits and payments been taking twice and your handling of my complaints was atrocious .i think xxx have terrible service when dealing with complaints or taking payments !the next two questions i rated a ten because the person i spoke to today was great and did everything they could for me in dealing with my queries . you offer a good service he was very helpfull . because i was told over 9 hrs ago that someone would phone me in 2 to 4 hrs to deal with wife 's dead mobile .noone has . extremely friendly and helpful gentleman ! ! :d quick & simple my request was dealt with quickly&to my satisfaction . no lack of common sense ,unwilling to help add that to the fact your expensive will probably mean i wont be renewing my contract ,will go to 02 the operator i spoke 2 this morning was very helpful and stayed on the fone with me until my problem was solved i was happy with the way my query was dealt with and the speed . the reason is that xxx fone is a very good company nd the team always av an understanding of customers needs that 's y am with xxx fone for such a long time nd most of my family very impressed with xxxs service .internet account could be better as it never seems to work when i go to use it .price is also very top end ... discount for repeat custom ?: ) could n't really fix my problem , but it was n't her fault .xxx is usually great . my call was answered after three rings , i got the information i needed to get my phone repaired , and the call was pleasant and was not long .owen was fed up been passed around and put on hold for ages but the lady was very lovely and helpful , a 30 min call is rediculous i have been with xxx for years + have always been happy with customer services + your shops as the staff have always been pleasant + helpful i have absolutely no help for my problems from your service and will be cancelling my contract as soon as is due to finish i feel they are very fair based on the service i recieved i have not rated you i am waiting for you to sort my problem spoke to 2 very unhelpful people who could not answer my query as to why when i 've been away for 3 weeks barely using my phone in suddenly over 200 mins over my call allowance which i never have even reached before it seems to be a xxx con as its a new contract that apparantly i ca n't cancel now i 've realised i 've been had by you . everything i asked for was done promptly and professionally rubbish cudtomer service i am getting avery poor signal on my i phone no .o7767 053626 have i to put up with this for rest of contract i have had ongoing issues with the network since joining xxx . my phone is broken an needs exchanging but as usual with xxx its not in stock blah blah blah ! !..so i have to run round taking my phone to a store ! !..always hard work with xxx . . not yet resolved ...not over happy with coverage good efficient service he was very helpful : ) read my account details and you will see that xxx have a history of very poor customer service on my account !24-48hour manager call backs are a myth and issues simply get swept under the rug and not dealt with ! the way you conduct your buisness towards customers and change second billing to minute making my bill increase by 100 pound and think i will be satisfied no yes happy to explain if someone can call me good service because if the matter as been resolved then it was very quick to get sorted took a long time , wrongly advised on the previous advisor about changing tariff .which caused problems this time .also poor sound quality from my phone yo the other caller xxx blamed the senders network , o2 , and visa versa .there was no attempt by the providers to talk to each other . i have always found xxxphone and support staff helpful friendly and supportive no help whatsoever i am taking all my 10 contracts to orange as soon as i can not happy u have replacement for contract phone seen as second time same fault not happy that ya upgrade policy as changed overall service was good she was very kind , and positive .she listened and sounded like a hotty : ) nice person .well clued . q1 i wont want any one to have the same hassle as me .q2 i got sorted what i needed to .q3 he told me the only answers i wanted jeff was polite professional and helpful , well done the lady went beyond my enquiry to help save me money .a credit to xxx once again very pleased service agent was excellent but his information was hard to find .dissapointed with signal strength of xxx my inquiry was more about availability of the superseded torch 9800 and the call was handled professionally . did n't resolve problem , left to the customer to attempt to resolve .agreed that key communication channel (email contact form ) rarely worked .showed little sympathy with my concerns , even after acknowledging they were a result of xxx 's liability .issues remain unresolved with no view on when they will be resolved . call me too long to text the woman was rude at times and many charges incurred from xxx i find unneccessary . my phone bills have been horrific .it also cost othr networks a lot 2 call me .ive been with xxx for 15yrs but i cant wait 4 my contract 2 end so i can go with 02 .who seem alot cheaper than xxx . good service & iphone quickly they are what they are the person i spoke to was very helpful and the sim card i was trying to register was up and ready as soon as the phone was turned on she also had a nice voice slow working , not efficient en my call was not answered and i was in a queue for ages service was very good from start to finish you did not solvethe problem good service and very polite and helpful after being a loyal customer for many years , i feel that i have been paying for a service that i am not receiving .i have been having problems with internet reception for a few months and have called on several occasions .today i called to see if i could reduce my tariff as i was not satisfied with the service and was told this was not possible .i feel let down seeing as i am not being compensated for my loyalty .so if asked i will tell people that your company does not care about customer loyalty . your service over phone is alway brilliant aways very helpful ! ! ! ! !and understanding ! ! ! ! !i also have great connection ! ! ! !but my bills have been way over the top lately and trying to keep on top of them is mad and worrying me constantly cx because u sort my problem , thanks again poor service , no communication on your behalf between services .i am glad i 'm a finally finished with this company . the customer service personnel understood my requirements and actioned them efficiently . very helpful service dealt with my request in a short time but effectively . have been with vfone for over ten years and since i chsnge phones and different tarrif my bill has been huge .hopfully today this has now been resolved to a far more agreeable rate for me .time will tell .if it is not better i will look at moving provider . over payment bill . on the phone too long and xxx seem very expensive i am always treated with respect and kindness no matter what my enquiry is about .can't fault xxxphone and always recommend u 2 my friends and family ! the person i talked to just did n't seem interested she said that we do n't really have information on hand held devices and pointed me in the direction of the shop as i am i 'm japan at the moment this is not practical i informed her that i 'm usually transferred to your technical department as i am a business user she did not offer this then she said take out the battery but make sure you are on another phone the words she used made me feel a bit stupid .then she said well that 's all you can do is reload the software the call ended i phoned again and straight away i was put through to your technical team unfortunately i 've been busy today so could not reply to your last question your operator was very helpful and respectful unlike yourself ! ! 8 you have assigned my account to a partner without my consent and will not change it .it was not her fault but xxxfine 's not very happy with xxx contacted with same problem several times , nothing was sorted .just spending hours my life time on the phone with vadafone . good service and helpful friendly staff the service i got from your colleague and your delivery team was excellent . my query was answered therefore i rated it according to the service provided because i now have to ring again the 27 march in order to get my issue resolved as xxx ca n't do it automatically fast and efficient . problem still unresolved .only asked for a unlock code to allow me to use my phone with a xxx au sim .yet this seems to have become a incredibly complicated process .e.mailed and called customer services .no one seems to be able to help .surely its not that hard ?all i need is a code .unlikely i will renew my contract now with xxx .mainly due un helpful customer services .i feel that no one has the power or responsibility to make a decision .i 've been with xxx for 10 years but no one cares .hence you will lose loyal customers .think my contract ends in dec so you 've got till then to make amends .look forward to finding out what change 's you make .thanks .kristian onslow-free . very friendly helpful advisor . helpful staff who understood what she was doing . i am generally satisfied with xxx 's overall service and the team is friendly good service because your chap did all he could my query was dealt with first point of contact . certainly .the man who dealt with my problem had excellent custmomer service and communication skills .i was treated like a human being ! 10 matched what i thought about the service i received ,still think u should give me a nokia 700 on my service plan thou ! ? got the info i asked for quickly .polite customer service rep. advisor was excellent , but having ti phone to request the refund if money i had to pay as a deposit was not too good i 'm unimpressed with the xxx service as a whole .you charge a fortune to have an iphone and then the signal is poor .i 'm near enough to large towns that this should n't be an issue in 2012 .i 'm being charged for international texts when my friend in australia was also on iphone and xxx and she gets hers for free .almost four years i 've been with you and you do n't do anything to help loyal customers .you are n't keeping your side of the contract and i wonder why i should keep mine .i will be considering cancelling my contract if the problem is n't rectified and contacting an ombudsman . i have been waiting for a refund since oct 11 yes xxx charged me a figure have changed that price after 2 years and operative has basicly called me a liar you should never treat valued customers in this way very satisfied with the help i got x you do n't know how to value your long term custumers .you have a weak signal and you are expensive on the market.you have no class as a company .you will go down big time if you do not change ,just like nokia . i do n't know if my query was resolved 100pc because i 've yet to see if my phone bills are reduced . i am busy ! !so no! ! ! ! tim satisfied with the outcome .no hassle and staff were polite and understanding .outcome was quick . because they girl was amazing and sound gorgeous and really helped my xxx issue please tell her to ring me for a date unable to provide what i requested the second chap i spoke to was brilliant .however the first chap was not to helpful .the second chap said that the first man i r now you are asking for too much answered everything i needed to know straight away anal **** i had a awfull experience .my internet dongle was not working .it was still under warrenty .i phoned xxxphone spoke to the team .the dongle still wouldnt work .instead of getting a replacement , the best that xxxphone could do was get me a upgrade , costing me more money .the dongle was still under warenty .iv cancelled my internet contract , as i iv been sold a product that doesnt work at after aproximately 4 months i know for a fact my phone has not been anywhere to get water damage .my wife works in retail and knows the things to avoid getting water damage .me and my wife pay 60 pound a month to you which we will be cancelling when our contracts are up .also my wife will not be reccomending xxx in her place of work that 's just how i feel because i ca n't upgrade my phone and i ca n't send e mails because the i map server for my phone ( samsung icon ) has gone down and i ca n't sort it out quick response because in the last couple months to many issues happen so i do n't think so to renue my contract problem resolved and sorted quickly .staff very polite end efficient . i was given excellent service everything was speedily resolved and courteous helpful and understanding . i did not have to wait to speak to anyone , my question was answered straight away and the information i received was very helpful issue sorted straight away but it was only to change company name which was incorrectly stated . because your a really good company good service i called xxx 3 times before i got someone called keren who was very helpful and explained my bill query .however the first 2 people i spoke to were not as helpful or knowledgeable . ' criag ' was really helpful advisor professional and competent .i think theearly upgrade at initial tele .call could have been explained betterespecially the full payments still to be paid at the end of the term .i was not aware on last two upgrades it was all added on to the new agreement . u got the problem fixed straight away thanks again gud service all round difficult to understand , we will not know how good the information until we have tried it .the first person gave us wrong information . the advisor was very helpful and polite . team that answers the phone are great .xxx recognizing customer loyalty and what they spend are terrible . the advisor approached the situation in quite an aggressive manner .he gave me little opportunity to explain my reasons . you screwed me with my tarrif .youre too expensive and your coverage is poor my rating were not to do with this advisor - more to do with xxx 's service in general which is appalling . you said 3 questions iv always had a very good service from and been dealt with quicklx and politely good customer care knew what he was talking about helpful a very competent advisor.with excellent customer service .hopefully the advice given will work . got the help i needed . very helpfull staff i have been with xxx for 16years and never had a problem with you that 's just how i feel i rated you ! i have had no email for seven days since receiving new sim card .first advisor got cut off and did n't call back .second took 15 mins to tell me it was probably sim card and i 'd be best to go to a store the advisor was polite and helpful and resolved my issue great knowledge to sort out the problem . very good customer service and nice in this modern age that loyality is rewarded .thankyou am disappointed . your operative was polite and gave clear , quick answers .thank you very much . competent answer to my questions .very polite . great service helped very well he was verry helpful polite and good information i think my bill are to high every month iam going to see if o2 got a better deal on because your customer service was quick and straight foward i was very pleased with the way my query was handled problem sorted quickly and proffessionally . generally good service the oprator was courteous , helpful and clear in response to my questions .thank you . it was a straight forward bill payment so not a lot should go wrong but nonetheless it was handled very well good clear help and advise excellent efficient and knowledeable no the adviser just said no to everything i asked and refused to pass me to his superior .this is not customer service in my view and implies that xxxphone have i have had problems which have been sorted out polite person doing their job .did n't expect anything more .thanks kirst was very friendly , profesional and informative and seemed genuinley happy to help with my enquiry . bring unable to verbally give my notice of cancellation of contract . the query i had was answerd profesionally with the exception of the very latest phone call i had with an agent called paula i have had appalling service .i have had email conversations with your offshore support people as well as several phone calls and am no nearer resolving my issue .paula has been very helpful , but has not resolved the issue yet and promised to call me back at 11.30 .i have not had this call , but am not that upset at this as she may have been stuck on another call .everybody else i have had contact with has been incredibly unhelpful so no , i would not recommend xxx to anyone i happen to like . my call was handled quickly and efficiently and my questions were all answered very good service . ok good well helpful man in cs achieved what l rang forand you had a efficient friendly manner i was simply treated the way you want to be treated .excellent service . very polite . all was good and problem resolved xxx - number 1 to deal with . my reason 's are because your services are **** and my blackberry messenger service still not sorted its self out after i did everything that 's been asked query dealt with by a very friendly lady all round excellent service issue is not yet resolved . am going work i 'll text later very satisfied friendly lady info recieved and set up xxx phone passport x very proffesional and he spoke excellent english and not broken english which sometimes doesnt help wen you require help as i did today : ) because the problem has not been rectified . your sales staffs are very helpful excellent customer service ! i was helped rapidly and effeciently thank you i have always been with you as i have always had great service however i apparently need a pay as you go upgrade that will be at my expense i do n't feel this is fair as i have been a loyal customer i should really get one for free :-) i have been with xxx for years and never had a problem so therefore would recommend you to anyone .i was neither satisfied nor dissatisfied with the resolution to my query , your systems where down so only general info could be given , this is the first time i 've called and you where having system problems so i understand this isnt a common occurrence .the advisor i spoke to informed me straight away of the current issues so i was fully aware my query could not be resolved , the advisor still tried to assist me which i was happy with . good knowledge , answered phone quickly , solved problem quickly .very impressed with chris , the assistant m manager in the bedford xxxphone shop .he was very competent , helpful and reassuring . could n't rate q1 and 2 as i still have n't received the settings i was promised . nice girl but didnt get the phone working .got to call another link . my question was answered because the services is good and your staff are encouraging customers problem resolved very quickly aye think this is a fair network will never change good service helpful lady **** large bill good service polite effitient help your tirelessly and always give the best service .your representative this morning was friendly , funny , polite and very helpful .she did your company a great service .i like the human touch , not a call centre full of robots .thank you very much xxx , its your people that make me continue with you . professional , and clear .established a positive rapport , good tone and pace .and handled query promptly and made me feel like a valid customer . the advisor could not help , and asked me to go back to the shop to sort out the problem , the problem being that i have a business desk phone , and a micro sim card that does not fit in the ordinary sized sim card holder that is in the desk phone .the sim card adaptor i was given in store does not hold the micro sim in place rendering the phone unusable .i was asking whether a micro sim card with a click in adaptor could be sent to me .also it would have been helpful to be passed on to someone who deals with the desk phones to warn them of this problem , maybe putting a click in adaptor into the box for all future customers may be a good idea . considering howard in your call centre and carolyn in your st helen 's branch both advised me to make fraudulent claims on my handset i 'm very worried by your company enthnics and will be contacting ofcom due to the appalling service which you are now providing well it took 4 phone calls and a day to sort something out .the last operator was good but ca n't comment on the 3 prior to that .also vodsphone cut me off when i was abroad severely damaging my business operation i called 3 times and was assured my line was active but it was not made operational until i returned to uk .my employees were severely affected .i 'd give a zero for that one . because my upgrade has been messed up due to me not being given the full details of how to claim employee discounts for nhs.when i rang up to sort this out the only option i was given was to return the phn and resume my previous contract which runs out next month .all my current bb services have been stopped so i cannot use my current phone services until you have received the new phone back . can you answer my query , please first ? no the adviser was nice and friendly however i pay xxx to provide a service , i do not expect to be losing signal quality because of faults with your masts and if it does happen i should be compensated because at the end of the day you are not providing the service i am paying for !the adviser was excellent , ca n't complain about him , xxx however are pretty rubbish call me . the advisor was knowledgable , efficient , and resolved the issue to my satisfaction . was very nice and helpful and made a change for someone to have a sense of humour on the other end of the phone . signals of internet connection in my area is low and sometimes fail/stop working since few days ago .thank you . you solved my query straight away without messing me around therefore great customer service :-) the advisor dealt with my request in minutes , the whole process was quick .very important when your running a business and self employed .thanks the advisor was very polite and helpful , but the suggested action did nothing to fix my problem .the fault remains . very iffeciant i had been given a upgrade date that was wrong ur adviser looked @ my account and changed it and also very polite 0 i 'm still confused because i have no longer got a deal which i thought was free .apparently i have to buy it now , but last month i swear it was just a free bonus ?so my issue is still not fully resolved . good servicee with desired result this time i was cut of 3 times and it took an hour to get an answer out of 3 different people the voice over was not clear .the situation has not been resolved nd i 've been unable to receive e-mails on my fone 4 5 days .am goin in 2 a v shop 2 sort it out . the problem was not resolved at the time .it is now .the texts have all come through now .plus im }t phone wise .ha ha .she did really did well . i have been a customer for 5 years or more and i have asked xxx to freeze my account for me so that i can travel to australia for a few months and they have refused .i feel let down by xxx because this information was given to me previously and i was told that information is now incorrect .i will see out my contract with xxx and i will then switch to a more reliable service , one that looks after their long term customers .incidently , the operator i spoke to refused to let me speak to a manager and his knowledge of xxx procedures seemed to be somewhat limited .i intend to post on facebook my treatment by your company and i would disuade anyone i know from entering into any contract with xxx . my adviser resolved my query and he sent out the info to me via txt because i could n't have got someone more unhelpful if i treied adviser was very unhelpful and did n't want to resolve my query . what they do just simply repeat and acknowledge the problem i encounter again n again without giving any constructive n responsible response . the advisor listened clearly ,was courteous and suggested solutions for the problem . well were would you like me to begin laugh at customer not excitable because thats how i felt about the service thank you very much . i 've never had a problem with xxx , and my call was dealt with quickly hopeless customer service and having been lied to i ca n't say anything positive no person i spoke to was polite , knowledgeable and efficient .the doc i needed was in my in box within 10 mins , just as he had promised . xxx have great customer care , friendly staff , helpful and xxx i find the best service , good value for money and nice helpful customer care staff . because of the brilliant services , absolutely brilliant ! xxx always offer excellent customer service = thank you it was good but i had to wait on the phone for answers . . that 's 4 questions ! they were very helpful in sorting out my problems and very polite you got a food term work polite service was very good because he was a friendly guy and sorted everything out for me with no hassle .he tailored his advice to my needs , **** legend if you ask me my automated friend ! the advisor helped me so much , and told me exactly what to do with my query !very professional and would i advise to speak to him again if needed so . yeh have a look at my bill , youve ripped me off and i will never renew my contract again jolly helpfull pleasant bright man i always feel like a valued customer and that 's all you can ask for . no answer from trafford centre phone all morning , just a mobile voicemail .no other way of contact through your central helpline .phone message says i will get a reply within 1 working day ... i find this very poor service to get someone to call or answer an email within 1 working day , surely within an hour is n't too much of an ask ?also for a phone company not to have a phone queuing system for calls rather than a mobile answer phone is surprising . perfect service , prompt & efficient ! got phone from xxx shop so customers service could n't help me , need to go into shop , advisor did leave message and shop called back . upgrade dates are not clear and keep altering on the xxx website . the xxx call staff were great i have to say .i still find the whole system especially if something goes wrong !slightly confusing !that includes having to reset my phone , copy data etc etc .but i 've been with xxx from the very beginnings and it has got better cos i seem 2 av trouble wiv my bills every month ,but the young lady this morning was very helpful . had no bother with anything friendly quick an easy the service i received was prompt and accurate .both sophie and patrick were very helpful with my query .very happy . the first man i talk to didnt sound like he had a clue and the second one didnt seem to give a dam .i have been a customer of you for euer and neuer had any discount or offer what so euer .disapointed it find ' 5 your assistant took long time logging in to my account could n't understand me perhaps my request for upgrade denied not even considered even though i have been a customer for more than 10 years and pay high usage overseas so soon i will leave for another provider really disappointed with the service i have received over the past month and a half .when i finally resolved the issue my delivery was messed up and i wasnt told about it .having to constantly phone to check my order to be told there is no record of the last conversation is getting tiresome to say the least . generally happy with the service i am very satisfied with xxx i alway use xxx do n't like other nexworks because the lady on my call was efficient and spoke english answered all questions politely and efficiently the person i spoke to understood my query and said he had taken action to correct .hopefully that will be reflected on my next bill . phoned 2 times both times got cut off so problem not souled uncoopertive advisor reasons are my question was answered within seconds plus the adviser gave me more info than i had asked and i did n't have to wait ages for phone to b answered . pretty good response , but he could not answer additional question , for which i will have to call back to speak to some else . the young man who dealt with my problem totaly courteous and professional unlike others i have had dealt with in the past few days main reason is i had to phone as u'r delivery address was 3 years out of date and xxx were informed 3 years ago .not only that we had to remind/inform xxx again 2 years ago when i last upgraded my phone so in answer to the question i should have not needed to phone in the first place .luckily you text 'd me and put in the delivery address otherwise i would never of known excellent customer service , my query was dealt with no problems at all . the 10/10 was for cancelling the insurance ( a simple task ) ; however the 3/10 was the lack of a coherent answer regarding an upgrade on my current iphone . i have been on my current business contract for nearly two and a half years but am delaying upgrading until the new iphone 5 comes out later in the year .in 20 years of mobile phone usage , i have never been required to pay to upgrade a handset ( providing it is done at the requisite interval ) .indeed , this was confirmed by my local shop manager when i took out this contract .however , your customer service assistant was very ambivalent on this issue and intimated that i may well need to make a contribution .if that turns out to be true then i will change back to o2.clive bacon happy .with way my enquiry was handled . very angry that my ipad has taken nearly 2 weeks to be fixed .i will be canceling my entire contract and move to o2 i was satisfied with the adviser and overall help . becz that 's the way it appealed t me i thut that my qure very pleased with service . very help full . never ad any problem with xxx all good every thing i asked thay could help . the questions do n't really cover my situation in that i spoke to 2 of your operatives ,the first did her job but did not clarify the situation at the end of the call for me to know that my request had been correctly documented , so i had to call back .the second chap was very good .over all your service is very good ! because you could n't help me poor service the last 4 weeks my question was answered and advice was clear and my connection for use in us sorted immediately .thank you ! efficient and quick service .i did n't need to repeat what i wanted and they understood first time excellent customer service from your staff member who dealt with my call the man was very helpful and answered my queries quickly the advissor was great because they have been help full good service good advice but i will know if it really works once i get my new sim card installed . i spoke to someone called lee who refused to help with my enquiry , was rude to me and then refused to let me speak to a manager .this and various other problems i have had mean that i will leave xxx as soon as my contract is up . good service the advisor who helped me , was fantastic , sorted everything for me very quickly .very helpful understood what was explained easily no i was not happy because i was txt 2 say my bill was online nd 2 be paid in 3days time , i asked 4 a paper 1 as i can not get in2 my account , i always received a bill about 2weeks b4 it was due , not very happy customer . q1 .i have had xxxphone for many years and have good service .q2 on this occasion if everything comes out right i was satisfied .this conntact was a second contact because there had been a failure in my first contact .q3 .because all of the above apply . still no better off thinking off sending phone back **** service all round customer service have been polite extremely helpful in resolving problems from third parties who are very unproffessional your staff are knowledgable and very well trained .overall extemely satisfied there help was much appreciated . q1 because its the first time in over ten years wqe have had a problem .q2 the last two operators were very helpfull with getting the matter resolved .q3 he handled it very well and give good advice overall very good customer service spoke to alex pendlebury , needed to upgrade two of my phones , handled my order very efficiently i am still waiting for a call back .maybe you should not ask for customer feedback until the transaction is complete done the job quick and friendly due to the poor service i hav received over the last months help was given fast and sorted problam . because they answered all my questions and dealt with the matter in hand promptly , they always deal with any queries i 've had with the utmost efficiency and are very polite . excellent service the woman on the phone helped me . the way you got my problom sorted v.bad experience verv nice and pollite xxx in my view have poor staff and processes and lies sorted out my concern immeadiately very happy tx the person who dealt with us was very helpful . my enquiry was resolved quickly , efficiently and to my satisfaction .your operative was polite and courteous . yes she was so helpfull and very polite the on going incompetence of xxxphone , hence the reason for switching 2 accounts to another supplier . abstract confident saved me money i have good service from xxx and your operator was excellent my problem could not be resolved over the phone and that i have to give written confirmation over an email to cancel one of my lines within my contract .whereas another advisor ispoke to before the new year stated tht this could be resolved with a cancelation fee very helpful lady he was fast .did what i wanted , system error 'd a lil he apologized was efficient , summarized and thanked me for my time !perfect inquiry , 2 operators 2nd more helpfull letter accompaying new sim should have made it clearer that you need to register the sim to activate it . being told one thing , and then another thing completely different the next . service and complaint handled swiftly and a resolution sort the help i received was quick and straight forward . easy 2 talk to and great service having problems wid fone sound keeps breaking and call is often dropped .keep being told to the same tests over an over again .unable to speak to advisor as often interupted and speaking at the same time as me .no fone ettiquettes by advisor .is it s uk call centre ? very friendly and helpful customer advisor assistant was helpful and gave me the information i needed quickly very happy with xxxphoene .never had any trouble with them .and got a good contract . very helpful thanks he solved the problem i wanted him to solve with minimal hassle , answered all my questions and was polite . no sori my query was resolved easily , no waiting to get through also a polite and efficient advisor .always have and always will use xxx . good friendly service . too long to text the girl was very interested in my custom which is very rare .she listened and tried her best for me .i was going to move from vocative but she kept me as a customer the young lady was very helpfull my internet still is not working i have now spoken to 5 diffrent people and got no where ! ! ! quick response answered my question fully dissapointed with the outcome , dis not answer my questions and did not feel like a values customer at all ! ! ! she exceeded expectations by going into great detail about my query .really helpful , made the call quick and informative the agent who dealt with my call was very pleasant and knowledgeable and told me everything i needed to know . i found it to be a top service they were n't very helpful to my actual problem of sorting out my insurance policy .but i will go to the store tomorrow to hand in my courtesy phone and do it one-to-one .thanks very very helpful and friendly **** faultless xxx are shocking waste of time prefer going to orange or o2 because at least as a customer i 'd get treated better than xxx treat there so called customers happy with service quick and efficient service delivered in a friendly and supportive manner quick and efficient , chatty friendly rapport . excellent advisor very helpful . lady l spoke too was very nice and helpful , had problems with card payment service over the last few days but other than that all good everything was ok , but the solution of having to drag yourself into town twice and have the use of a really awful courtesy phone doesnot appeal .if you could offer a like for like courtesy phone and a mail and return , fixed time turnaround service , you would score higher the advisor knew exactly what the problem was and applied the solution quickly i always find that xxx customer service are always able to handle a query on my account and have n't failed to supply the information i require yet .the lady that handled my query today was very polite and efficient .a very good experience all round , thank you . helpful and advisor was good no signal ever wo n't let me pay my bill always putting vat on when my bill says its included i am not going back on xxx when my contract is up there was no hassle just `problem solved ` i felt the adviser was very helpful but feel that xxx should be able to update servies better good service nice people that help you with your enquirys because it was good and easy to do what i wanted and the person was pleasant and helpful . good service , polite , efficient good listening service because everything was resolved well and quickly i am always pleased with the service i get so helpful very helpful no query is n't solved . . very good whenever iv had a problem its always been resolved , very happy customer !:d very patient man , scaled questions and answers down to my technical level .listened to my rant about htc and said it helped him understand my phone problems .tried his best to resolve problem ever though it is htc 's i would not recommend xxx , simply for the reasons that you are to expensive , the two phones i have been sold in the last few years have been disasters ! !they both have had plenty of problems .your store staff at high wycombe seem uninspired , bored and miserable , all they do to help a situation is send your phone off and in a day its broken again , as for my query being resolved , you ca n't fix a software problem on the phone , there 's clearly an issue as i know others with the htc desire hd who have the same problem , so how does giving me another of the sane phone resolve the problem ? ? i 'm going to end up with a broken phone again ! ! ! !and the adviser that handled my call sounded miserable and did n't seem to interested in doing the best for me . opinion as requested problem did not get sorted out when it seemed to be caused by u turning the roaming off that caused it adviser very helpful easy to understand and quick !and so resolved very quick .problem rectified and now all services resumed ! ! great ! ! thats why i stay with xxx ! ! : ) i felt my problem was resolved quickly and the pearson was very helpful level of service & response to queries the language you use in your e-mails is often not clear enough - i am not leaving xxx - i am still a customer with your mobile service , too `pushy ` when i canceled my dongle - i only needed it for some time not having access to a landline which i have now again , post sent to wrong address where i lived 1.5 years ago even though i cave you my new address already ....regards annette sawatzki a lot better than orange but had to wait in line a time as o find xxx not helpfully at all and rude . . i was unhappy with my bill - there were no suggestions about how it could be reduced .i explained the costs seemed exorbitant and i was n't happy .i will probably change companies when my contract is up as a result .the customer services person was perfectly polite etc however . solved my problem cost-effectively .and quickly , unlike the bracknell store which is always useless and needs major retraining . yes the responses were factual and useful but the respondents approach could be improved considerably . could n't give me the answer i needed yes ,i have been trying 4 aweek now 2 get internet on my phone , but stil no success , and i am paying 4 some thing i have not got . 1 good intetnet rate 2 net still not working 3frendley every time i phone 191 for help regardless of what the query i always find a solution to the problem plus all of the people are very obliging and polite and what 's great is its free so thank you xxxphone .paul beddoes not called back by line manger when supposed too and cut off by an operator at start of a complaint , to name a few problems not sure if my issue has been resolved yet as i have asked for this content control to be lifted before without effect .2nd operator was very helpful and looked into the matter further quick & pleasant staff :0 ) i wanted to upgrade my phone was given wrong information on dates 3 times , you have agreed to my upgrade now for which i am happy about fast service .everything resolved very easily and politely .very happy ! i was making some changes to my plan and i was dealt with very politely and efficiently . inconsistency in service .no resolution .no help .i am still having to spend my time sorting this mess out .it has been ongoing . generaly good service all round and my questions were delt with quickly and positively quick efficient service . operator unable/unwilling to give satisfactory answer as to why i cannot be told what the charges will be for using 0844 and 0843 numbers .left holding for 12mins as she 'called up my bill ' .never came back . bad network ,data is not working properly all the time ,and the costs are high ! because i 'm still waiting for someone to ring me back again . i think the results speak for themselves excellent service from adviser xxx not what they make their self out to be ur brill , aways try ur best .aways do as much as u can .u have never failed me 2 date , been with xxx many year .thank u . 10 excellent and pleasant i think that alex was very clear in details giving me but would be nice if there was more lee way 4 them to give customer who have been with you 4 some time better deal than new customer .an incentive to stay and feel worthy customers i had had problems using keypad servibes she was very helpful n prompt at handing enquiry .very happy thank u because u r the best thank u am very satisfied with the service you provide . the reason the low ratings to q1 and q2 is because for the last week i have been messed about by xxx over a phone upgrade having initially been told that it was sorted on the 20th feb for delivery and then finding out 9 days later that for some reason the order had not been progressedas a customer with xxx for over 15 years i do not expect this inadequate service and if there are any further unacceptable instances i will have to reconsider my allegiance to xxx no the advisor was very affable and efficient and cleverly upsold me one of.yourproducts but in a way that felt as if he was helping me rather than selling .i 've always been impressed with xxx and regularly recommend you . 1 ) you have n't solved my problem 2 ) one of your agents did n't do what they said they would and so you have my business under false pretences .3 ) you effectively call me a liar .4 ) 3 agents today told me that they had a process to follow - no . 1 way of putting a client off side .5 ) what happened to going the extra mile ? 6 ) you ca n't effectively communicate between facilities .7 ) every transaction i have had with xxx has gone wrong 8 ) i m a good customer and i just want a reasonable no nonsense service everything was prompt the queries and my complaints for two months now havent been resolved .the customer service passing my calls to different departments .and person name richard in the billing department was so rude .pls take action to this matter because i 'm looking forward .tnx cuz iam pleased with the overall customer care and politeness and helpfulness i had a simple enquiry and it got sorted they tried hard to fix the problem without feeling exasperated . service recieved is nxt to none ,you keep overcharging and getting it sorted is just one big wind up well mannered informative and appropriate english not judgmental for recieving great service and satisfaction from xxx the chap i spoke to dealt with my request swiftly and was helpfully my query was answered in a timley and efficiant manor very good prompt service .efficient and effective . hopefully my request has benin carried out as i was advised i wo n't know for sure until i recieve my next bill simply because since i have been with xxx , since march 2011 , i have had nothing but first rate service from your customer service people , whenever i have had any problems .they have always been resolved simply and efficiently . a package you are sending me was delivered to the wrong address on two separate occasions .however , hopefully today 's call will have rectified this problem . no u said only 3 questions ! i was informed by a xxxphone store that i needed to contact by phone to do what i require to do .only to be told to go back into a xxxphone store very happy that my problems were very quickly resolved ! very happy with this mornings help .but not sure i was sold the right tarif i am a dimbar when it comes to workin fones lol lol no she was very helpful but until mid night i cant be sure that i still have the texts that was the reason for my call . my calls were answered promptly but i couldnt understand why i have to wait up to 24 hrs to receive text to configure my new phone to receive wap.must be more patient.bestregards gareth taylor the young lady was very helpful and pleasant i wanted my service to be quick and straight forward and it was it was due to service recieved from xxxphone staff to help resolve my query . adviser was good got problem sorted .but this was not good enough took 3 phone calls and a email over 10 months got told 3 months ago it was canseld and still got charged so about 10 months of paying 20 pound 4 a phone contract what should have stopped in may yes i astonished at the way i was treated by your representive it was if i was in the wrong when it is job to help i been with xxxpone about 15 yrs and never had any bother mrs parker there have been 2 faulty transmitters in my location for a week now , i have limited/no connectivity which has caused a lot of problems for me not receiving calls and put my daughter 's health at risk .the operator today did everything in her power to assist of which i am grateful but the service in terms of quality of updates to your operators and customers is rubbish and currently i am getting very poor service .to have 3 faulty transmitters in 1 area , and specifically 2 in my vicinity for a whole week is unacceptable . i was offered no help in solving the issue .basically was told it was my fault my bills were so high .was offered no alternatives .my phone is now redundant to me .very poor service considering i 've been with your company over 10 years . i dont lnow helpful advisor and sorted problems out asap the man i spoke 2 ws very helpful n sorted my problem straight away and spoke english which helps massively in communication i still cannot use my blackberry id and password , called back three times , given contradictory information .completely unresolved . well i asked for my phone to be repair but you did not send the package i needed to send my phone to you but thanks to john the package will be here tomo helpful dealt with complaint fine as i was not happy having as bill 5 times my normal bill without any warnings on account quickly dealt with my call . changed contract details without advising customers ,nearly losing me money ,staff was very helpful in changing my upgrade date back to what i was told prior to calling today craig was helpful , quick to respond and did what i asked .ravindra was slow , not really with me and just asked the same questions . all good person who i spoke to was friendly , and was polite .found out what i wanted to know quickly . my request was resolved quickly and efficiently and the advisor i spoke with was polite and helpful quick answering , easy to gain information i needed because you never offer the different possibile options to help a customer finding a solution ,it is always a struggle and after a lot of time and energy wasted eventually you come up with an agreement.also the service provided in your store is not great either.hope you will improve . quick service ,pleasant staff the service was excellent and i got my query sorted in virtually mins soi was pleased with it . quick at getting new done xxx is to expensive all questions answered fully and clearly because i got the information i needed after speaking to someone yeaterday i made a part payment and agreed not to have servicea susspensed it wasnt done ad had to phone again today then it was reaolved he was very friendly a helpful with everything resolved my challenges not gpt tiome i am happy with xxx on the whole , although you 're roaming charges are far too expensive even on the passport plan .it is cheaper to call home using a local sim card which i will in future .also you should n't charge for calling customer services abroad as was the case in egypt last year .otherwise , all good ! because i am satisfied with the service cause xxx are the best , they help you when you need help they have great deals and are always there for you . not really .not keen on all these questions service was swift and exactly what i wanted you asked me to rate good customer service i have always been a very loyal xxx customer and have spent alot of money over the years .its very hard to ever get through to anyone to talk to in customer service and i have been cut off a number of times even though i have paid my bill .i will probably change to another provider when my contract runs out you helped me sort my bbm service out , i have been with xxx for 4years and have not had a problem simple request not resolved .no co-ordination between xxx shop and xxx direct .both saying opposite things and leaving customer to travel miles to sort out problem .crazy ! ! ! problem not resolved and passed back to me excellent customer service xxx always over charge me .not once has my bill been 20 pounds which is what my contract is and you cause too much problems for me . good customer service and dealt with my queries helpful and friendly the 9 is because the person was unable to give what a felt was a good answer to one of my problems battery is not working .it clearly seems a hardware issue and i was told to upgrade software .told sw is already updated and was dismissed with no solution because i feel very satisfied very happy with service girl was really helpful so 10 .last three calls have n't sorted my problem therefore 5 . had a lot of trouble with xxx in general therefore 0. i was very unhappy with the whole service and am still waiting 2b called back i was pleased with service found out the reason for my problem - but not happy as now unable to top up online !so no satisfactory resolution - may leave xxx after several years - person i spoke to polite but could not help me . really appreciated the advisor 's help , very friendly , very professional , and was able and happy to help me even though it was with my consumer line rather than my business line .rated a 9 for query being resolved as have to go into a xxx store - but that 's just an understandable process , no reflection on your advisor .thanks ! 10 because they where unable to solve my problem .plus they said i was not registered and i have been registered with xxx for years .i was not happy !mrs harvey av been trying 2 sort this out 4 three months av been with u 4 30 years aprox thanks i am and always have been happy with your customer care .as an hour manager i feel your staff training is excellent and well done to you . the lady was very professional in ever manner i did not get what i need fully satisfied the sales advisor was extremely helpful and made my day with his friendly attitude was mostly getting put through to foreign countries have been unable to use internet for few days now .problem still not resolved .amcurrently waiting for a text of instructions to reset internet settings .whichi have still not had ! i had a very simple request , it was dealt with quickly and with a polite manner the advisor was very helpful and polite .the reason i gave a 7 for if i would recommend xxx was that i have been with you for many years and in the past was not entirely satisfied with some of the advisors .however things have improved greatly . i though you said there were only 3 questions . i have called twice on both occasions your representative told me that the `restricting access control ` bar would be removed ...it still has n't . he was helpful advisor very friendly and helpful she was excelent and had a new phone sent out to me very fast . very helpful i feel that that was the appropriate score billed over four hundred pounds with no warning .refused super visor .call took over am hour .staff very rude very helpful every thing was good no the person was very polite and helpfull that is why i stay with xxx happy with removing what i wanted but no joy in lowering my contract or getting unlimited internet usage for what i pay , a lot of people i know seem to have cheaper and better deals but on the whole i am happy as my coverage is better not sure if the phone is now actually working but the service was good i 'm very unhappy with the the phone and the battery life on it and i forever , ringing you and asking you for a new battery and handset , no one should need to complain about a phone for this long and really nothing being 100 % sorted out , just always a temp measure . too long to get to person on phone ..couldnt speak to local store ..otherwise v good they r fair and just 10 call me after 8pm and i will tell u .i 'm at work just now . good customer service . everything was handled simply and easily .plus was a uk call centre !big plus ! lady who dealt with query today very helpful but the reason i had to call was because i had sent an email cancelling a product via your website that had not been acted on . guy i spoke to was confident and appeared to know his stuff was n't given a solution - only a work around .no indication of a permanent fix date . poor reception .not had internet all day i have had nothing but problems with u lot . girl on phone was very pleasant and polite and helped with what a required in a quick manner that particular service was good but on the whole you are **** prompt friendly service once i got through the automated telephone requests the lady i spoke to was amazing to deal with it was a good service good effort to sort difficult problem by girl . need further clarification on bill i was happy with the results very good service but still have no picture mess after one week ? 10 no as i have a blackberry when i try n connect to internet it keeps saying ca n't find page try another one or u are not connected to wireless this has been happening for weeks the girl told me its not your problem basically n to get in touch with blackberry .now if i am a paying u for this phone surely u should be able to fix this problem as u are using this product in your company i need internet for work so i am now going to have to buy a new phone so i am out of pocket which is a dam disgrace friendly and efficient service just realy satisfied polite , friendly and helpful . good customer service .prompt answers .job done efficiently . my query was dealt with quickly , clearly and efficiently .that was actually 4 questions ! because the man had an attitude and did n't help atal great customer service prompt , polite , helpful , english . reasons for ratings are my query was dealt with fast and politely . i wish you would do this all in one text .this is getting a little irritating . no she hung up on me and did not resolve my problem even though there was a simple fix your staff are very good when you want to pay a bill but the min you have a problem they are rude and ca n't wait to get you off the phone plus you are always waiting ages to speak to someone not very good customer service i will not be staying with xxx phone on my next contract . it was very quick clear and concise .and friendly . the people were very nice and xxx is quick :d overall i 'm pleased with the help i received . i had a call from your business team .at the time i really could n't take the call and asked the lady if she could call me back between 12 and 1 .i am still waiting for that call .as not know what call was about . the girl who dealt with my billing was excellent , she could n't have been more helpful .i 've never had a bad experience with all the years i 've been with xxx ! my query was dealt with politely and swiftly stil havent recieved my phone ,after 5 attempts have lost alot of work and wasted time n money because of your inefficiency . beacause although xxx have done my head in a few times when u talk the right people they are polite and helpful and the problum will be sorted with ease :-) ? good n prompt service .thank u you have had 4trys at getting it right .still not right .will not hold breath because it will most posibly be wrong next time sold a product on the understanding that 25pound would cover all my needs except calls outside the uk !my bills continually exceed my bundle package !i do n't hardly use anywhere near my amount in my bundles so getting robbed some where !should of gone with orange !very unhappy with xxxphone ! ! i was very pleased with the sevice helpful and polite not too knowledgeable nope the person who helped me was very polite and was able to answer all my technical queries and general query perfectly .very good service . resultion of problem great service ! ! agent pleasant & helpful but do n't know immediately if problem solved nice and easy , explained what i wanted to know and lady was very pleasant good service i was happy overall with the service , the problem still occurred as it was n't just xxx but my bank .i am pleased to say the situation has now been resolved though thank you .god bless you would n't let me log in , had to re register , tried to log into vip , would n't let me , phoned up , you hung up on me . a no one called me bk like promised i have not had my problem resolved yet .you are too quick for customer service questions . soooo much better & more helpful than 02 ever was ! ! ! ! ! yes because iv been waiting 4 money to b put bk on to my acount and no one no s what 's going on seid b4 2 now still nothing lost my bbm and internet too nothappy .thank u i was disappointed due to ringing this morning and them telling me everything was fine on my account but my wife 's phone had been cut of and someone from xxx rang my wife 's phone yesterday and did not say a payment was due they told her to get me to ring you but i was not in till late last night so when i tried to ring you were not open so she went to use her phone this morning and could not quick access to someone to talk to and efficient assistance provided . cos he was very helpful was still upset cos i got to pay half the cost of the calls even though i never made them but happy my phone got switched back on i rang in to speak to somebody about my upgrade .the male advisor i spoke to was polite , professional and offered me a range of options to suit my needs .very impressed and content with the package that was offered . the advisor was great and he answered all my questions hence the 9 and 10 however the 6 is because my query was to do with my bill and the cost of calls and texts is horrendous !i thought i was on unlimited text and i wasnt ! because the service is good and there polite very helpful in solving multiple problems efficiently . got what i wanted bad customer service bad net coverage will go back to three . the adviser i spoke to was very polite and very helpful with my enquiry had to go through two support advisers , the first one could bot deal with both quiries .the 2nd one did n't really heelp but did tell me to look on the web site .i always recommend xxx as i have been a customer for so long and have never had any complaints . the lady who handled my call understood my query and was professional and handled the call as expected the 1 was suppose to be a 10 .accidently sent before i typed 0 no the reasons 4 my ratings are because b4 we moved dwn 2 northampton we had a good signal egyptian advisors who ca n't speak or understand english properly and british advisors who misled me and failed to carry out the requested tasks .five phonecalls , shocking service , as usual .you are known for it . a very good service because your staff are stating xxx are not subject to the sale of goods act .i have a faulty phone which although over a year old is within its 2 year contract and i am being fobbed off . found adviser to be very unhelpful with my enquiry . my wife got her i phone stolen .we are n't insured .i wanted to replace it , but xxx could only offer me the price i would pay if i went to the apple store and bought one .so much for customer loyalty etc. ... because i am getting no customer support .i have been asking to speak with someone from fraud team for 2 weeks and no joy the adviser was extremely pleasant , good-natured and very helpful ive bein with xxx for years and wont change cuz i love the service i get because they didnt solve my problem very pleased with service because my problem has n't been solved yet an i may av 2 purchasd a new phone wiv money i dnt realy have he was gd helpful , friendly and cheerful service i was satisfied with the anwsers i got of adviser well informed ,polite ,efficient ,no mess yes , just over all very pleased with xxx overall , and nice to be able to speak with genuine british personnel , unlike other companies ! ! called to request for a battery and back cover for my phone that was sent to you for repair , which came back without them , which i was not happy about .this happened nearly a month ago .very helpful man at your call centre , when i finally got through , but not impressed with our agents , business phones direct at whiteley who i called over 3 weeks ago to ask for the missing items .i thought they were meant to be one of your platinum partners , they have been useless on all the occasions we have called them with problems . the lady was clear and concisem thks to have a payment delayed . put on hold then passed on to another person explained once already if they cannot sort how will shop ? because on a scale of 0 - 10 , that is how i felt ! ! my handler grant was excellent answered all my questions and provided some very good advice . questions answered satisfactorily .pleasant operator who knew her job . got my answers though i got transferred too many times , but am happy had a good service with the adviser and he dealt with the questions i asked . i explained that i was tranrsfered to 3 vf staff and the last kept me on hold for 14 min good service q1been with xxx for years and even though you cant do things like a little company like tesco 's i think still best q2 did not get query resloved ? ? ?q3 your agent michelle was very clear and promt with help giving me another route to look at to solve my query ! ! ! ! very helpful and dealt with my problem quickly and efficiently , and did not try to persuade me to keep the insurance .perfect always a professional quality service that is professional and friendly .thank you no friendly efficient staff very pleased got cut off had to phne bck but issue wasnt resolved as ure system went down and i have to phne again costing me more money advisor did his best , it made a change the fact that he was english speaking and easy to understand .i still have no improved signal quality at my premises though . the guy on the was quality laughed and joked very personable .aj excellent prompt service i did not get any of my questions answered .i 'm looking to either transfer to a business account or to leave xxx .it seems difficult to get help from xxx to transfer to a business account .for this reason i am considering leaving 3 words about natalie .nice , quick and professional all sorted efficiently and wis speed ! the lady was very patience and friendly she took her time to deal wiht my problen and very helpful her name is katie i think so yes i would recomend you as xxx the best nerwort provider sorry about the spelling thank you so much and keep up the wonderful work you do . the problem was solved very quickly very helpful very clear efficient advice with query very helpful just terrible customer service , long waits , foreign advisors you cant understand , getting over charged all the time , ive been with xxxphone since i was 9 and really considering changing providers it should be on tape hence the reason for me cancelling 3 contracts with xxxphone @ moving to another network . . i got great service and always get great service got through without delay .both call handlers ( 2 calls ) good technical ability and smart ( sharp ) . call was a waste of time .i want to change my address but find i have to go all the way to a store to do so .unnecessary and inconvenient . the person i spoke to was very helpful with resolving my issue . very annoyed that my upgrade date has been moved without my knowledge .but the call handler was excellent . vey happy with the service i received thank you it took almost a month from my initial request to get the change actioned great company to be with , but at time of calling computers were down so my query couldnt be dealt with very straight forward .friendly & quick . ur staff r always polite and more than help full , lisa i think er name was and she was a good sales person . : ) had to wait a while to be connected but once there , everything was fine enough is enough .you said 3 questions so stick to your promise 0 out of 10 for you . helpful polite and friendly . it was a satisfying call they were very polite and i have increced my allowance of 300 min to 600 mins and it has not cost me any more than what i was paying per month .regards peter got the answers i requested great customer service .polite.that 's what customers want when phoning a call centre .pleased with no probs ! the customer service was very good . became unempoled need to pay by cash rother then by direct debit untill going back to work he arranged for a paper bill to be sent out you are useless and incompetent . nice chap though he spoke a little too fast so asked him to repeat he was n't miffed by my request which was a really home point as some individuals with strong national accents can be a little challenging to deal with the issue i wanted an answer to could not be resolved today have to involve other departments which is always frustrating when dealing with big companies such as xxxphone your 'ethics ' do not appear to be in line with mine .i was advised you used to be able to put a limit on an account but now not possible .to me , this says 'money making ' .whilst i appreciate what the advisor was saying at no point did it occur to them that the bill i 'm unhappy with is well out if keeping from all other bills for the last 2 years and to keep banging on it 's the responsibility of the phone holder to check is not really being in touch with reality .i will be referring to ofcom because i feel that you 've absolved yourselves of any responsibility .i will call later to speak to a manager . i have been a customer with yourselve for ten years .i think it is disgusting you will not fix my phone without charge when it broke as i was sending a text message .unless you sort my phone i will be leaving you as soon as my contract runs out .what is loyalty for ? very good in customer service . am still for restrictions to be lifted ! being an oap and not familiar with phone technology patience and friendly service made this rating xxx are always helpful i have been with xxx for 10 years now my 2 sons are with you , i have never considered changing companies i would not recommend xxx to anyone as i have had noting but problems , i have to phone u everymonth to get a credit applied to cover the cost of a purchase i did not request .each advisor advises .mei wont see it on next month bill but yet again i have to call you .therefore i dont hav much faith that next month will be any different . because you are the greatest ! because i phoned to ask why my internet wasnt working and they couldnt help me because the contract isnt in my name !not very impressed at all the adviser was very helpful ! she handled my call really well and made me feel important not just another call .i wish everyone was like her at xxx . they dealt with my request very quickly and understood what i needed i arrange my direct debits for the first of every month ,for some reason you thought you would take it on the 20 02 12 , causing me to incur a 15 pound charge from my bank , not happy . prompt clear advice n courteous very good customer care good service quick thats why im customer 8 years it take too long to talk to advisor also the network down witch then inconvenient when keep cutting out i prefer xxx to any other network and have helped 4 people recently move to xxx answered in reasonable time , however lady very helpful but phoneline unclear , was through with my query on text msg issue willing to answer questions on battey usage , great advice , articulate and clear explanations , friendly personable staff .made time for me - no pressure incurred .thank you . all questions were answered and dealt with straight away and resolved quick and knowledgeable finally got my service working no i 've been with xxx for over 15 years and i wanted to upgrade both my boys phones .i checked when their upgrades where due and printed off those dates which where march 14th and 21st respectively .upon checking again these had changed to august 1st and 7th ! ! !i received no text nor email nor letter explaining that your terms had changed and as such i have requested my pak code so i can leave xxx .i will be doing this with my other three lines also... dissapointed to be honest but as i 've said to change this without giving prior notice leaves me with two very unhappy sons and no option but to find a better solution mis-sold contract and am now unable to get online billing .also , now have to pay 2months of contract in one go as xxx sent a credit in jan but did n't tell me my contract had n't yet started ( i got the phone in nov) very helpful assistant , who dealt with our issues i cldnt understand the lady , the reception was bad for some reason and i still cannot get into my account . would not have to contact xxx if web account working if automated paying system had worked !john i spoke to was great he listened , willing to help , polite , and did his best to answer my queries .he did n't rush me off the phone and knew what he was talking about without being patronising . call took to long to be answered staff very friendly although not sure of answers went away twice ---no information on website yesterday i drive for living so speed is essential been on voder 4 a long time enq re contract 2 b told av 2 av money in bank 2 even procede very helpful , polite and clear with what i needed to do very good service i was saeatisfied with the service i got 1 . best signal cover.2 .want to see mins for each call on line but cannot.3 .not able to give this information .you provided this info .before .your web site is far too complex . just satisfied with the overall service . good service all round , issue promptly answered and resolved . no am sick of these txts am at work too long in queue couldnt get my freebee reward xxxphone just dont care about there customers and service advisors read out of a book and have no input xxxphone have a contract and have a attitude of not worrying about the customer well the customer has the last laugh when they leave good service .solved issues perfectly .friendly staff ! thought he was short and rude and could n't really help me in what i wanted ! did n't get web querie sorted and i still ca n't get in . an error was made on my account and i am not satisfied with how this is being dealt with .i was given a 10 day timescale over 3 weeks ago and had to chase up today only to find out that the calculation to correct my account had been done incorrectly .following my call , i still feel it has not been done correctly and i am now spending my own time calculating what i feel to be to correct figure owed which is not acceptable . very quick and good service . becouse i was happy the the service xxx is the best network to have you have no problems contacting them thats wby i gave the marks as i said to the advisor i have been mislead by the outlet , and then lied to on the phone with regard to changes to my billing .i have been moved from a calendar billing process to an anniversary process just because i upgraded which has resulted in terms of my cash flow paying twice which is unacceptable .in addition no one is then interested in rectifying this . always good service from xxx . the service was very good was told my settings had been reset because i ve been losing credit the last couple of days , but obviously have nt been because im still losing credit and very , very unhappy . prompt reply , friendly and sorted my query efficiently advisor was quick and informative with his information the lady i spoke to on the phone was really polite and extremely helpful .she really helped me .thank you . excellent customer service , phoned to cancel one of my contracts as it is no longer in use .website was down but lady was helpful and solved my query over the phone .unlike other mobile phone networks , i was not faced with any hostility over cancelling the contract nor was i questioned unreasonably as to why . polite and helpful , understanding all information requiredwas given so quite happy so all 8-10 rankings . the service i received today was fine and my query dealt with .however your automated telephone service did not cover my query so was unsure of what to press .my dealings with you over the past week may have some bearing unfortunately on my scores today ! good explanation and service problem solved with minimum fuss the agent had to follow what seem very poor company rules regarding replacement handsets for a business customer poor unclear help and uncooperative was put on hold for so long i had to hang up , there was nothing offered i.e account credit for the inconvenience of the issue id called about . no i think xxx has went downhill a bit and am thinkin of changing to 02 . my issue has not been resolved yet . bitter experience from staff i felt that the gentleman that delt with my enquiry was exceptionally helpful working in retail i can appreciate great customer service , he went the extra mile when trying to find out when my new contract phone would arrive instore , overral outstanding customer service ! professional ; to the point ; and really helpful ! nobody could help me by phone .maybe is just settings . read my previous comments about your poor customer service i needed help and the gentleman helped me with the help i needed you sent me the wrong **** phone .over charge me all the time and are basically **** i give the ratings because i was very satisfied with the service and the advisor to help me with my problem 10 out of 10 io could not fault the service my query is not yet resolved .i am awaiting a new sim card as suggested by your team .if this resolves the problem i would improve the scores i previously supplied . there is an obvious mistake on my bill as the phone battery would not last 7 hours on one call so i will be changing phone provider still not on the net always found customer service very helpful , always sort my requests out .and very fair ! 3 and 10 i am satisfied at that level . because i 'm very unhappy with having to call twice and my took 4 days to get my blackberry status back up i phoned 3 time and got past to 3 diffrent people everytime good service as i 'm trying to get hold of my proof of purchase & imei number & think it 's ridiculous that i have to email & then be told i 'll have to wait 4-5 days really good experience friendly , concise , all questions answered to satisfaction . happy with new phone and new plan . solely down to the advisor i spoke to on the phone thought she was fantastic i always tell it as i c it , believe me if the adviser had bin rubbish , he wud have got zippo . i was satisfied with the outcome of the call and the help i recieved service was good and friendly , solved my problem everything was handled pleasantly , efficiently and knowledgeably to my satisfaction more cheaper and better choice of contracts else where .out of work cannot find money for my contract any more .no room to change payments .not good for people who loose jobs . the lady on the phone was just very help full and understanding ive been with xxx for 17 years .thatsthe best reason ! ! can u please send me my game down loads 2 my existing no as i am sick of wasting credit as my last phone screen went i just want my games back u guys beat every other network .period you were so appalingly awful the last time i had a problem that this time was a nice surprise . although my issue was resolved on this occasion i have been trying to get this resolved for nearly a month .the last person i spoke did everything he could to help but because of the incredibly bad service i had received previously i certainly would not recommend xxx to anyone and i wo n't be staying with xxx when my current contract expires . was n't satisfied with the overall service when you was dealing with my queries . the advisor was excellent in dealing with the query . still ca n't send pictures and i give xxxphone a glossy fortune !pluss every visit takes over an you 're and i make several every year . on 3 occasions , now , i 've asked to stop being charged for wap connections on my phone .the conversation today will hopefully resolve the situation .third time lucky ! i got a quick , helpful and friendly response to my query . you could not supply me with the ipad i wanted ? happy with advisor friendly and effective good service .not yet able to see if it worked precise information quick action and a call back friendly , helpful and efficient the adviser did not ask why i wanted to know when my contract was due .or did not ask if there was anything else he could help me with . i am trying to view my bill online but ca n't .also , have been informed my account is now managed by excalibar ?no idea who they are .not happy with the answer i got . 0 still waiting to see if an ongoing issue is resolved .re : forced move to paperless billing .that is four questions ! ur advisor was excellent gentleman was pleasant and cooperative my wifes phone is failty and is now away for the third time to be repairedk it is a sony ericson vivaz with a common fault according with the xxx shop in burton and google .i have 5 children in school and i work away so thete is no way the school can get in contact with my wife for emergencys , customer services said that they can send it away as many times ss they want and if i had any problems with school contact `i had to by another phone` , the shop said could get it replaced with another of the same phone but couldnt day it wouldnt have the same fault as it is a common one .i feel that my wife should have a different phone alltogether so school can get in contact with her and there is no more inconvenience to her and i am pying for a service that my wife isnt getting , can you please help , john . overall i am very satisfied with xxx customer support great service .my problem was resolved quickly and to my satisfaction .well done xxx , keep up the good work . the chap was good i ca n't access on line yet very happy with xxxphone problem resolved and friendly person i was dealt with in a professional n friendly manner n my query was sorted by d lady dat attended to me happy totally satisfied great , prompt , service and not too many questions xxx promised one thing , gave me a date to effect the change then refused to honour what they agreed in spite of me being a loyal customer for many years . good service & polite staff with sound knowledge the advisor was very friendly , helpful and patient .although the reason 4 my phone call was to block msgs and calls from another number , she only managed to block calls , so still getting msgs that i dont want from the person . xxx have good customer service nice people very nice and helpful and knowlegable adviser , my question answered efficeintly and quickly . because of the fact that i am still waiting for the internet settings to come through no, self explanatory ! the technician , ahmed , was superb .he kept with me over a period of over 6 hours ( on and off ) to identify and solve a complex problem which ultimately turned out to be faulty software on my new bby 9360 .the software was replaced and the device now appears to work as it should . no appology !we wil look around wen r contrats r up i was just satisfied very good service the last 2 days . very helpfull and a much better deal .thanks the advisor was very helpful and pleasant yes when removing the bar was to use a different sim card from another country here av been charged alot of money unknowingly very upset bse this was human error and it had costed me lot good service all options explained clearly and any help offered with no pressure . because we r being charged for something we do n't own and never have your service was exceptional . because i was satisfied satisfied with service the advisor was good , but i was miss sold your sure signal by the lady in the leeds shop .i asked quite clearly a question which was answered wrong , which is why i needed to call an advisor . excellent customer service from the friendly efficient advisor . a great network provider no ive bn with xxx for a few years an the customer services ar urually first class the service by xxx is shoddy , uncaring , not customer friendly and overall is disgraceful overall very pleased with how quick i got through and how pleasant and helpfull the advisor was because of the lady on the phone she just was nt listening 2 a thing i said had 2 keep repeating myself and she still got it wrong hope there is sumthing that u can do 2 make me change my mind befour i go eles were when my contract runs out i 've had sum really good offers off other phone company 's the advice worked and the problem was dealt with swiftly . help + advice + patience .all very courteous !rare these days !thks .jcox amy was great and very helpful : ) very happy with my query my query was dealt with satisfactorily . good service , good deal g great service all ways satisfied with help from ure advisers the guy that i spoke with was real pleasant and had patience with the help 10 out of 10 excellent customer service every time i ring coz the customer servises representative was very helpful and gave me the info i needed very happy with service i gave 4 out of 10 for question 1 because u do not cover the area which i visit every week which means that i have to change provider i called to find out the correct sort code and account number in order for me to pay my phone bill , which i consider an extreamly simple and straight forward call which was handed in a quick and efficient manner .it could not have been handled better .the only feed back i could give would be that the adviser could have had the sort code to hand instead of having to place me on hold .he did however know the account number off by heart .this however , did not effect my overall experience with xxx . i have been explained this issue for over 6 months despite tens of phone calls and several emails and problem has not been sort it out properly .i have been xxx customer for more than 10 years .i going to email xxx very soon to give one month notice to terminated my agreement as xxx fail to provide basic service . because it took no time no hassle and i found out what i needed it was very helpfull we think it is ridiculous that we were still being charged for a phone that was lost and contract had expired .my husband has been a loyal customer to xxx for 15yrs at least and has put a lot of money your way ( as he works abroad ) .he had also talked me in to bringing my custom to xxx , but have to say i am sorry i did .once my contract has finished i will be going to my last phone company who i could at least trust ! my issue was solved very polite person xxx have no loyalties with customers every month my bill is rong you never get call backs managers are no better than staff they do n't call back when they promised to .i want out and am goin to tranding standeds about it all 1 or 2 times yes things can go rong i except that but every month is a joke and as a paying customer i shudnt have to deal with it every month ringing round try to sort it out the member of staff i spoke to was polite and friendly .along with all that my issue was resolved within seconds very very pleased on line billing not working and problem not fully resolved , but agent has worked around and will provide a paper copy - i hope ! advice seemed ok .can't verify until i connect via xxx mobile connect on my laptop . they did not send me bil .they did not explain me well during up date .now xxx charged me too much bill .it surprised me .thanks 10 leaving xxxphone your customer service is a disgrace and call back does n't happen no i do n't hav time ! because i 've been with xxx along time & always found them helpful took 3 long calls to upgrade phone - am hopeful ian finally sorted it out . because i have had nothing but problems with xxx lately looking into changing my network your staff are always polite and knowledgeable but i felt 'ripped off ' that money had been added to a recently upgraded contract and feel xxx are guilty of 'malpractice ' i 've had to ring up 4 times to get internet settings sent to my phone and only on the fourth time of calling up was i advised correctly .not only is this a waste of my time but has also cost me a pound in total for the privalage ! as usual the gr8 service i 'd expect from xxx :-) the advisor was so helpful coz i had 2 ring 3 times before i had any luck can u give me free internet for a month please good service &andy &matthew were very knowledgeable .really knew their products . the lady spoke very clearly and was very efficient in changing my details .thank you . fast service and good information the people were extremly helpfull and made me understand the terms and conditions very clearllay and helped me to fine the best price plan to suit me excellent service thank you had to phone twice about no internet and cost me each call and the problem was not solved not able to access ac on-line due to`tech issues ` .often the situation on various occasions . your staff were very efficient help full 'and courteousthanksmichael dryden service was good and helpfull to me when my phone was n't working properly i had my enquiry dealt with by a friendly person who helped me with swift and precise advice call handled very well , and operator really helpful .still awaiting a call back from exchange team but i guess this will be tomorrow now .thanks . 10 still havnt sent me the info i asked for . untill i try new sim card i wont know if hearing problem is sorted or i need yet another replacement phone advisor on phone dealt with query exactly as he could .the phone we called about had a bar placed on it a yr ago as we were waiting for it to be returned to us by an ex employee which it was within a matter of matter of weeks infact we call you in april last yr about using the phone and were sent a new sim card for it .we 've not needed to use that phone til now as our other employees prefer to use their own but one of the other nokias we have with you is not working properly so we thought we would use it but told today the bar is still in force & it is to be treated as stolen phone .just a little put out we have been paying for this phone monthly and not able to use it , had we known would have dealt with it sooner i was very satisfied with the customer service i got , it was clear n very professional especially because the last few phone calls i made regarding my bbm .... i felt i was being fobbed off and as a result have had no bbm or other related services for the past week due to a fault of xxx , very disappointed .no compesation offered> :o good service call was quick no waiting did n't ask silly questions already put into keypad answering ( **** ) machine all over and done quicker than this txt survey my query was answered quickly and easily because we put a block on the account yesterday so if we go one pound over the account it will be blocked so the phone was blocked today for somethin before on hold for 20 minutes you just lost a premium customers/s advisor ( lee ) was very clear spoken , very polite and dealt with my call very perfessionally xxx customer service is shocking i am disgusted at how i have been treated over the last 5 weeks !i would like some one to look at my file and try to tell me its not disgusting ! ! ! service and response . he was very helpful , cheerful , listened and did n't patronise me . personal cuz ur a good company adviser was polite , efficient and dealt with task quickly . i was treated with courtesy and hope that the website is up and running again very soon . original operator did n't know the answer .transferred me to a person who was very helpful and solved my problem . you have staff who are just doing wat they are told and cannot think for themselves very helpful staff member and all the answers i needed .thanks . i was passed from piller to post and used all of my 5 pound top up the got cut off with out getting sorted out good and helpful person took my call .i got the info i wanted and was able to action what i wished . no one is perfect !lol 10 self explanitry .9 because not resolved but only out of ur control 2 do so .finaly xxx r the best ! 10 , because my problem was resolved quickly and efficiently . because the advisor was very helpful and solved it promptly i found the guy vry pleasant and helpful .whch is a credit to him ! he was so helpful once again after all the issues i had were finally resolved i have more issues of which your team are unable to resolve my issues and i 'm stuck not being able to use my phone the advisor i spoke to i found very abrupt , i tried explaining on a few occasions why i made that final call , but he was n't interested in resolving the issue .i am changing network supplier as xxx have gone right down in the 14 years of me being a customer .i would not recommend your network any more as i have in the past . i could not get through to the warranty group . i was disappointed your vip does n't support campervan spaces booking for titp . advisor very polite kept on hold for long periods of time .your representative was un-helpful .he promised to call me back fifteen minutes later .almost three hours later and still no call from xxx .extremely frustrating ! ! ! i gave u 10 on all ratings because i am very happy with the adviser and the service :d they have gave me something that hopefully will resolve problem and stop me changing to another mobile company nice guy very helpful and straight to the point cos i aint got what i asked for always happy ! ! the lady was very polite and manage to sort out everything for me thaanx the people i talked to were very useful but i do n't see why i should only be able to get a nearly new replacement phone when i have warranty and insurance . i wud happily recommend xxx to a friend or family member..the service is good calls get answered quickly and advisors are very helpful and cheerful wen takin call ..overall i 'm a happy customer . the chap i spoke with was friendly and as helpful as he could be under the circumstances i tried yesterday and the connection was lost and he did n't phone back i them went to the xxxfon shop in eastbourne they had to wait for a manager i am happy the guy was really helpful .he answered all my questions .thank you .x friendly & efficient was n't happy as when previously logged on to website to see when i could upgrade i was told this would be april but now being told i cant upgrade until 4th september as you have changed your online early upgrade days to 50 , think this should have stayed as it was for current contracts and changed this for when contracts were renewed , this really annoyed me , will make me look elsewhere when i renew my contract . the handler was no help whatsoever , was reluctant to offer any solutions unless pressed and appeared to only be concerned in getting me off the line very helpful , could understand clearly what she was saying , n helped me with the understanding of my bill i 've had nothing but problems with internet .i have n't been able to view my bills for over year .none of your team could help me .or even give me anything .back to apologize for my time very unhelpful , rude , would not listen to what i had to say .considering leaving xxx for good . been with xxx for more than 10 yrs and never really had any reason to change .i dislike other providers .overall xxx is better than others in services and customer service excellent service overall service very poor .i would be happy to discuss this with a manager and tell you why i will not be continuing my contract with you xxx finally able to give good customer service . quick , friendly service , however i had problems with the automated service and intially was cut off on the second attempt i had to wait to be put through to an advisor just said good service polite & helpfull do n't u read reply texts ? because we r not happy with xxxphone my advisor was very nice but i am not happy like i used to be with xxx it was good customer service issue still not resolved . because even though the reason i called was just to confirm something the advisor was very helpful and seemed happy enough to help me .as i work in a call centre myself it made me happy that the advisor was polite and helpful . because i got told i could upgrade in december and i could not upgrade it 2day and you were not very helpful of why i could not even when my phone is broken and need a new one been a xxx customer for years and have various problems , with other claims the advisor usually checks up on the system but yesterday it was a case of ill send u a new sim card and see if that solves your problem it was quick service , they knew what they were talking about and showed interest .they knew i was in a rush so got through everything as quickly as they could : ) shop was ok but no communication between customer service on phone and guys at the shop , told me at shop i had to ring 191 myself and sort things out .should be that you guys talk to each other .or provide a phone to call from see complaint registered today by chrisp.ash@btinternet.com prompt friendly service , good advice , not patronising o.a.p ! staff helpful and good at job .job done efficiently the assistant could not have been more helpfull .he had superb product knowledge and explained everything to me in terms i could understand .i felt valued as a customer , and impressed by the young mans professionalism , a credit to xxx . fantastic service i thought the service from the advisor ( james , reading store ) was great , he listened to what i said and found the best product for me , but there was a long que so the whole experience was satisfactory . absolutely so pleased with the person who helped me in store , showed and told me everything i needed to know because the staff was very helpful spent time with me and made sure that i was happy when i left.that is what i call service excellent and knowledgable and friendly service staff approachable and avail nhs discount i did n't have to wait and they were attentive and efficient . excellent knowledge extremely friendly .nothing too much trouble the salesman was very helpful , friendly & knowledgeable and extremely efficient given that i only had limited time happy with service helpful assistant mixed buy phone on payg with 30 day sim on bill overall excellent experience : outstanding customer service ( jeremy ) - no hassle - all done in 15 mins - will recommend to others best ever service as always the service from kellie was excellent & her recommendation has proved to be right .i have always found the staff at the gloucester shop very helpful greeted as soon as i entered the store , taken straight to an adviser , my specific question on tariffs was answered then adviser suggested new tariff which added a data package for less than i was previously paying for unused minutes .v good service all round . service was quick .advice was directed to our needs and adviser was helpful and polite . my sales person was really helpful and knowledgeable the young man who served me could n't have been more pleasant and helpful great they helped me with my upgrade very quickly and gave me good advice was so quick and easy to upgrade overall my experience was amazing the team are awesome x didnt like being told i could not keep my old tarrif , been with xxx over 2years now and have lost half my benefits i had buit up .not happy the degree of interest shown was v good & your representative was pleasant and knowledgeable .all in all a good experience .we will shall now see how the plan works out . good service , friendly , helpful good advice good value because your staff was prompt and professional they are my opinion .goodbye . really i felt i received a fair deal from an honest , helpful member of your staff when i went to ask advice for my new phone plan the advisor was clear and well prepared about my question .i never had any problem with xxx a part from very small issue resolved in very small time .i think that when the things work especially for a big company like yours all of us must say thanks for the good job and service we get as a compliment is not as easy to make as a complain .well done guys 10 needed pac code but xxx were very un helpfull good help . when i visited ur chelmsford branch to query why i had calls to afghanistan & premium rate numbers i was told it was my 16 month old daughters !am disgusted & find the suggestion ridiculous & offensive . because it was good very helpful staff happy with products and customer care i was happy with wat the young lady with her advice thank you the first woman i talked to was very nice and patient with me .she stayed on the line as we tried to go through the steps together .after a series of tests , we were still not able to get the phone to work .she put me through to one of the techs and he was able to help me figure it out .they were both friendly and helpful .i was not disappointed at all . very efficient and friendly service and willingness to resolve my issue with difficulties !also very glad the customer centre is located on shore he was clear , helpful and polite . good service , efficient and very helpful i have upgraded my handset & through course of dealing with youre team , its been a positive result al the way .so much so that iv 2 friends planing 2 move 2 ur network , cheers folks . liam was polite and efficient .his voice clearly understood (unlike some customer services ! ) gud no reason not to give top score nice and polite seemed to know his stuff . fantastic proffesional customers service and great help . i got what i wanted .thanks i always get good courteous friendly service from xxx nothing is a bother for your advisors i feel they are always ready to help me sorted out what i wanted sorted out quickly and nicely being on hold off 20 mins with no one helping me the lady i spoke 2 was very polite , professional and helpful after 20 years of being a loyal customer to xxx i cannot believe how bad i have been treated was pleased with how it all went . great service i have this number 07788650099 its lost i want it on a new sim they said go to a store i did he told me i cant help you cal cust0mer service 191 your wasteing my time i have 20xxxf0ne number im going to get all the pac codes and m0ve networks xxxf0ne is unorginised . good customer service articulate and patient rep because everytime i top up i lose my credit i was thinking of moving to orange what would ya offer for my to stay i 'm leaving xxx q1-a bit disappointing that could n't get reception in two thirds of the caribbean.q2-did n't know whether it was the phone or network provider ( i .e .xxx)q3-very impressed with the pleasant manner of the advisor . second time i had 2 phone 2 sort a problem out ,that an adviser was going 2 sort out last month ! because xxx advisors do not have a clue they all tell you something different and its very frustrating and my problem is still not resolved consultant very helpful , gave advice and made immediate recommendations with questions and very friendly quick response because you asked me too very good and efficient call very well handled , first class service . personal because the girl who fixed the .problem was very good i am due an upgrade , i am not due an upgrade .your tariffs are becoming complicated especially when trying understand over the phone to .your billing is labour intensive .your site crashes .you do less and i do more ! work it out for yourself good response have generally been happy with the service provided by xxx .this occasion was no different , with staff that dealt with me in a friendly , efficient , helpful and professional manner . he new his job adviser did what i asked swiftly and was very well mannered and also had knowledge on how to use smartphone and did it with good attitude and most of all had good charisma . had a problem from day i went onto contract my problem not been sorted the priblem got solved swiftly and professionally my enquiry was resolved without any trouble or delay . i was told what i needed to know straight away and politely good service and very quick . .but still cant get on sky bet .still showing of contents not taken off still . the answers were good , but the reasoning was not clear . said it would charge me then cut off took to much time to get to that place only for the phone to go dead uncooperative my phone has been unusable for months and i am being asked to pay for a repair ,i have had no one tell me what the repair is only that it will cost 100pound ,this is a terrible service ,i am paying each month for a service i am not getting i 've had to call you at least 4 times this month to get my phone working again .your staff said one thing but did another - then when i called - again - to discuss my bill i was spoke to in a rude manor - not happy . excellent service advisor on the phone was very helpful , but overall rating is low as i just got an upgraded blackberry and no one could tell me why the bes had been removed from my account .spent 2 days with our own helpdesk trying to fix a problem which in the end lay with xxxphone ... very inconvenient they under stud what the problem was and it was fixed straight away and was very kwik in getting it fixed . my advisor was very friendly & helpful .when i gave him my problems regarding no internet on my phone he immediately apologised & rectified the problem .my 2nd query was about my 30 day disconnection letter on the other number i have which is 07788-873138 which i posted to xxx on the 8th january 2012 , i asked him if my letter had been actioned & sadly he informed me that my letter has n't been received by you ! ! which means more charges to me !he said that he would put a credit note on my file .he advised me to send an email to xxx today which i am doing .this is my only problem & alittle disappointed that my letter had not been received & actioned & that i still have to pay charges on that other telephone although it has n't been used for 2 months ! ! ! ! the adviser i spoke to was excellent , very informative .as for xxx in general , i am not happy with the cost of calling jersey , it was never pointed out to me on signing my latest contract that calls to jersey landlines would no longer come off my monthly call allowance .nor can i get an international calls deal .my contract is expensive , and 2 years is too long .i shall be leaving xxx at the end of this contract . i had a very positive experience .thank you . i 'm satisfied with xxx no wanted to cancel a pay monthly sim , advised have to give 30 days notice & could not give instruction over phone , had to be done by email !not great i called and asked for the number of person i had phoned at a certain time and day because my phone was broken and could not check .after 10 minutes on the phone the lady gave me the number of the person i had txt instead which was of no use .after 15 minutes on the live chat , i eventually got the number i was looking for , along with a number i had txt 'd , not called .it surely ca n't be that hard to tell the difference ! the operator dealt with my problem quickly and explained everthing clearly throughout excellent customer service skills advisor didnt seem keen to retain my contract .told her i was leaving and she didnt seem to care .couldnt answer my questions either . because they sorted out quickly for me good service and always get a signal spoke to who i needed to , they understood what i was asking and answered all my questions i had a difficult query and the guy that answered was very helpful problem still not resolved 1st class .service and no long call waiting time .staff always very helpfull . you answered all of my questions please see my file . i think his name was james he was very helpful and problem was solved xxx are always helpful good customer service and give good value . polite and helpful you do n't seem to have a clue in how u can pay my previous bill !however you are sending me letters saying that your going to get bayliffs involved when i 'm trying my hardest to pay the 12 pounds that i owe you ! ! ! my conversation with amy today because the call was quik an sorted out wat i needed because i did n't get the question resolved .i asked why i was paying for mobile tv when i had never signed up for it and was just told it has always been on there , no other explanation have already done so .pla read the messages still waiting for a call back to resolve my issue , the advisor was really helpful and nice , definitely a 10 good service overall because i have been with you for years and your still the best thankyou . because i got straight through to operator without waiting and he sorted my problem without fuss and in a very competent manner adviser did not adequately explain reason for high bill charge , so not v helpful . because the customer service was really good dealing with my problem and he was well manned basically the person i spoke to simply passed the monkey and told me to go to a vodofone shop which is not particularly helpful . got through to speak to someone without any hassle .he was knowledgable and polite .unfortunately he could n't answer my question because although the first name on the account only has to remember their birthday and address ( despite that not being the one on the account , mine is ) i have to remember a password !sadly i could n't and there seems to be no way of resetting it without involving the first name on the account despite it being a question of security that i was anxious about .however the situation has now been resolved . because i was well impressed with the phone call and how it was handled . . really nice chap , nice manner and problem solved .thanks situation not resolved after 6 phone calls my problem is still not resolved .the advise given was inconsistent and obviously incorrect as i still have the issue . i used nearly ten quid credit 2 call cust serv 2nd adviser said call ....191 first one should av told me this cust serv should be free this number should be on answer machine wen topping up it would have been nice if u had ph|ned me 2 ask these questions because i feel they was very helpful that all was about to be pdrfect but the activation of the sim card takes too long ( castor services ) told me it could take up to 24 hours . once i got thru the menu to talk to an operator the service was excellent . the adviser had no clue , i was on hold for the whole time .totally useless i have always been dealt with courteously , professionally and competently . u could have knocked a bit off the bill . problem not solved and not a straight answer never too much trouble to help even when i am being dense ! i was courteously and efficiently dealt with and my query answered to my satisfaction . satisfied with all the help and advice received helpfully and understanding i have a big bill and the adviser helped me by payin it of monthly , it was very helpful instead of just cutting me of .as iv been with xxx many years now and will not be going to another network after today .many thanks the girls were very helpful and sorted out my problems very efficiently well i was hoping to cancel a contract due to the fact i do n't have the phone or use the number but was told i would have to pay a lump sum even though i have three other contracts with use .the service i was given over the phone was very good and help with my other phone .i have recommended use to others already . it was a quick and efficient call very helpful , very polite , well mannered , sorted the problem straight away , understanding about situation very professional and practical response would not recommend xxx to anyone what a con ! quick efficient reliable polite and accurate help call handler very professional , polite cheerful and transparent .overall great servive provided thanks the advisor was polite but could not give me as many options as i 'd like .i wanted to know why my bill was so expensive and if there was a chance of getting my overall montly plan reduced .if i was able to get my montly plan reduced and talk about my options for an upgrade then i would recommendation mark would change to 10 out of 10 .thanks i like xxx network and the customer service is very good . . because it 's not the first time i 've had to ring about this problem , and was told problem had been resolved .it has n't ... helpful lady i pay 50 pounds a month ..i had to pay for a upgrad and on top of that your company would not honur a deal that was given to us by my employer , which happens to be ford motor company ...it was a 50 percent discount !!i will not renew my contract. .i was not impressed with xxx , when i had a 400 pound bill ...i received no warning of hidden charges ! member of staff was polite efficient and knowledgable .i got done what i needed to do . because i felt my query was dealt with well i spoke to andy about a charge on my account that i had not known was there , i had only today accessed my online account .it seems the store i bought from sold me something that was costing me money each month which i did not realise .he was helpful and explained it and even arranged a a refund which was most unexpected but welcome .if all of your team are as good as he is you are very fortunate !chris not very good at text the issue i had with my phone was dealt with quick and the operator knew what he was doing and i could understand him . . 10 thay all understood our needs 10 because the woman on the phone sounded like she just wanted to get rid of me and did n't really offer much help and i believe the information she gave me was wrong i 'm not happy because i was told that i could upgrade my contract from january & have now been told i ca n't sorted my issue out quickly and effectively , was quiet for extended periods of time .only that prevented top marks they match with how i feel . quick efficient service helpful person advisor was precise and efficient .polite and professional x peson on the phone semed slow and lost because he was very understanding and helped me out as well as he sorted the problem out for me so thank you : ) i was 100 % satisfied and got exactly what i wanted i will recommend to people xxxxxxxxxxxxxx overall very good service and answers to my problem iv never had a problem when phonin up very good service all roundthank you refer your customer care webform ref 7805333 8458687 everything was perfect the reasons for my ratings are simply because you asked , had you not i would not of rated ....x the man in custermar servese the advisor was really nice , spoke clearly , polite , friendly and answered all my questions . because the agent who finally dealt with my query was efficient she gave me a clear explanation which was quite satisfactory she also refunded money i had lost while trying to get thru to customer services got a good result which makes a change xxx actually helped me out .thanks because it was quick easy and hasstle free they reflect how i feel .your staff member who i phoned yesterday failed to resolve the issue and that is unacceptable , but the person i called today was excellent . newish phone and having lots of problems with it .would love to change it . because i 'm paying 60 quid a month and i 've always had good signal in my house , now it drops away to almost nothing and people ca n't hear me on the phone its just how it is ... good job its upgrade time so i can leave for a company that will give me a decent signal at my own house they were very polite and happy to help with any questions i had i was sold a contract for a 2nd phone at 10.00 per month to be able to camera skype and then when the phone can it did n't have video camera so was sent a 2nd phone which had video on the back of the camera when i said it should be at the front i was told there are no phones in that plan that do this so why offer it in the first place i have been with you for about 20 years and do not expect this service if you offer something you should not take it away .so no right now i would not tell people who i am with . advisor was helpful to a point that he cud be am more amd more dissapointed wiv xxx will probably move wen contract ends got passed around from one dept to another before finally getting through to someone who could help . dealt with my complaint very well xxx has a very poor signal in my area which my daughter is forced to use and i cannot register her on my suresignal it has made my decision to leave xxx much easier my problem was identified & a solution provided quickly . they have given me completely inaccurate information , wasted my time and failed to set up my online account i gave a 2 as my problem hasnt been solved quick and helpful service very , very good .it would have been better to choose delivery address earlier in the process so i could better guarantee i can be there to exchange the handset . very good call : ) poor signals polite helpfull staff . clear and.concise friendly , helpful advisor and satisfied with service my problems still not been resolved ! good to the point and very helpful thanks i was very satisfied because the man i spoke to was very helpful and explained things well , to what i was too do next . fairly average ratings because i had to call about my sim card to verify it on to my new phone , but the person who took the call didnt do it !but i rung again and they did it straight away i was so disapointed after beeing yr customer for last 2 years .u over charged me and would never recomend u as a phonecompany .yr asistent can listen but cannot solve .so it 's time to move on to other company .i ve been with o2 for 6 years and never had such a prob .you should think more about yr customers .my job is related to customers servis so i do expet to do more for the users then u do now .well anyway good luck : ) pass service has been an issue the most recent service was excellent .real issue with insurance and replacement sets in past i gt caught of and did n't deal with my request i still carnt gt on internet the first helpful person from xxx that i talked to for a long time the first question ment to score a 7 sorry .i 've never had an issue with the advisers in customer care as they always seem very helpful and prompt .however , i feel there is improvement to be had for service given in stores .i would not recommend xxx based on instore experience . my querie wasn t answered completely but problem is now resolved . the gentleman was able 2 answer all my questions & solve any problems i had .plus he was quick & did n't make me feel like an idiot. :d lack of information from your staff .i family and colleagues will certainly mot be supprting your network in the future especially as you have made no effort to soften your lack of customer care .i suppose as in the past i will hear nothing now . i 'm not happy with the service **** off i felt geniune service i should have been informed that the bes service does not automatically stop when one cancels the berry contract .also , i was left on hold for so long that my phone threw me out and i had to call again .however , once i got to speak to someone , they did resolve the issue . my current complaint with xxxphone i have been a good customer to them and feel let down by my current complaint which is still outstanding as the previous settlement figure is not justified no stuart the gentleman who just dealt with my call was extremely helpful and sorted everything out for me .i was very happy with the service . call back helps hugely .helpful efficient and friendly professional knowledge of person at end of phone .wonderful .lynda i.should .have .been .able .to .sort.problem.with .advisor.but.was .unable .to lack of communication my question was answered satisfactorilyregards jill had large amount of money taken from my bank when i was assured dir debit was cancelled on 2 separate occasions by 2 separate people , 2 cancel a monthly contract , was told final bill wld come via post therefore extremely annoyed with xxx ! ignored and not called back because the advisor was very helpful and sorted the problem there and then over the phone .this was after me having been given false promises by another of your advisors on 21st feb the people in your technical team are patient , knowledgeable and their english is clear to understand was very satisfied with my call sarah wrked v hard , bt yr systems were slow , clunky and wasted lots of time !like yr website !chris very pleased with everything the xxxphone employee helped me straight away and woz very pleasant x the final operator i spoke to finally found the reason for my problem and fixed it after 5 month the initial sale of the product was misleading - blackberry services - in that the true cost was much higher than stated .this is why , after a month of use , i cancelled this product and sought redress .this has lowered my opinion of xxxphone , therefore i have lowered my recommendation to 7. however the operative that took the call was excellent , therefore i rated the second and third questions at 10 . u.k call centre , very helpful with services you provide to reduce costs. firstly , the new phones did n't automatically activate when the old ones deactivated .this call was handled well .secondly , two of the old phones did n't properly pair with the lumias .this call was handled poorly .my previous 3 answers are based on an average . he was very helpfull and understanding like some of your team polite and a quick advice from your service team . good service but issue was not sorted on call , should be done but will wait for result hence only 1 for that part because i was very satisfied the advisor i spoke 2 was very polite and very helpful i can only answer three questions !cheers quick and efficient very happy with the service received the customer service advisor was very pleasant...plus he dealt with my enquiry clearly and concisely ...but most of all quickly as i was in a hurry at the time . . the agent ben was very friendly , pleasant and courteous . good polite service unhappy with the product .6th blackberry and the worst . i was left on hold for 20 mins with no answer .terrible customer service .come on guys sort it out .to rub salt in to the wounds you do n't answer the phone but the send a barrage of stupid text messages .phone me . give me a call and i 'll tell you quick responsepolite staff action required carried out immediatelymany thanks level of service was totally inadequate and a complaint email will follow the service me response was excellent service is shocking , broken promises failure of managers to call back .so much so i am reporting xxx to trading standards and bbc watchdog for appalling bad practice which i believe is endemic . u can not help me with my phone i have to go back to the shop do n't c y as i pay u the service and advice given to me was explained fully and so easy to understand the people who i spoke to throughout were very polite and helpful polite , helpfully , lovely lancashire accent because of the high standerds of cosumer help and services customer service is extremely poor because i am trying to find out if i qualify for 20 per cent discount on my recent upgrade . i was placed on hold for a lengthy time to then be cut off and no one called me back .just another lack of customer service from xxx ! phone damaged and xxx cancelled customer care package on january so no available creditto replace phone the agent was very helpful and kept me well informed about any delays on being kept on hold when she needed to talk to other departments and was very pleasant . all my questions were answered and she was very polite .i was however disappointed that i could n't change my options . the business advisor james refused to fully discuss the issue and suggested i was wrong .i asked to speak to a manager who resolved the issue in under 2 minutes on the phone for over an hour terrible customer service . yeah ,al polite apart from one giving me a **** ,straight hotline a bloke from xxx phone onsataurday .iwasnt very happy i cried ,other than that very thankful to u all .nataliesutton . it was a good service , i was happy with it , lady who i spoke to was very helpful they were helpful and the issue was resolved - eventually ! could not solve my problem this is the third time i have rung the advisor did not help me i like xxx phone the offers and when i need help the staff are always friendly polite and helpful nothing really got resolved ,but .the information was good cos xxx habe been understanding.thanks good service ,friendly person ,no queue ,problems resolved very good customer service , issue dealt with promptly and with minimum difficulty i always find customer services very polite and helpfull : ) left on hold mostly on silence no communication no resolution very helpful staff tried 2 fix the problem but unfortunatley couldnt:-( quik knowledgable service i still do n't have it fixed !but the adviser was polite , patient and left me in the best place she could at the time - right down to emailing me a link .i now need to find a cable .... very polite , understandable vocabulary and quick ... for the last 3 months the coverage in my area has been awful .and no one in xxx seems to care .i will definately not be renewing my contract when it is up for renewal . because i was told i would be able to upgrade 6months before my contract ends which was a lie now it 's time to upgrade i was told i wo n't be able to .what 's the point of lying hey was very satisfied with help i recevied today x you 're website does not work consistently .but on this occasion your customer service rep was very good . cos the operator did everything to help me . because the lady i just spoke to was extremely helpful .she was n't from one of the overflow things in egypt or somewhere either .there was no hesitation to help me whatsoever ! quick , efficient service did not resolve my query on phone just sent a long text that i could not understand and was unable to follow and took ages to copy before being able to do so .not what i would expect from you ! ridiculous charges when in the us you are a communications company and both times i have contacted customer services i have been cut off .speaks for itself really . various problems on bill previous 2 attempts unresolved .no confidence this time will be better .will switch provider at earliest opportunity . i still need an answer to my problem , good service but sadly u do n't provide the means for a soloution problem still not resolved , no update sent , noone was able to tell me why i have no data and extremely poor signal in central manchester !cancelling contract if not resolved within next few days .long standing customer but this is unacceptable . the adviser was very helpfull i did everything i requiered easy to understand ! ! was overall very satisfied i was proper staisfied because i got quality service througout my problem because i was so proud of it the lack of notes made from calls .being told one thing by one person & something different by another .sorting out one problem but not informing me during a call of another .the lack off letters & correspondence .there should be full case notes of my file ! ! ! great friendly helpful service the questions i asked the advisor helped me with my enquires . i had already called 3times and the advice i was given had not solved the problem .this gentleman went the extra mile with patients and solved it and took the time to explain things to me .he was polite and professional . you run a good service i was not satisfied with your answers or explanations . im happy with the outcomes because the perron on the phone was very helpful vicky who i spoke to was helpful and the call back service was quick . great girl x person was v polite .told me wot to do to remedy issue n said if it didnt work he 'd ring me back .it didnt work .he didnt ring me back .i still cannot get into my account problem was resolved quick and no hustle .person was very polite and has good knowledge very efficient and helpful service i had problems with the service but they were eventualy resolved and now i am satisfied 1 query dealt with v well an quick met my needs because u send a tex saying my order has been sorted when phone up 10 minutes into the call get told not on ur screen and its cost me a lot of this number i felt as though my query was not fully explained and it was brushed off..not very happy with the service at all i asked about my internet connection 2 times on phone cos i upgraded it since 2 weeks and the answer was if it 's blackberry handset there is a problem with no solution u r charging me since 2 weeks for internet that u ca n't provide it to my number 07825955707 as that is what you call very helpful thanks to her help it got all sorted thankyou i was declined for a new contract wish was disappointing but out xxxs hands , i then received a email advising i had been declined but i have not been charged , contary to this i had been charged , when i disputed this i was told to go to xxx branch , and my bank to get a statement which would be at a cost to me and is very time consuming , i then requested to speak to a manager after which the agent hung up on me , i intend to raise this matter with those partys concerned the advisor was friendly , helpful and cheerful .she changed my number there and then , quickly and efficiently , and even took the time 2 luk 4 a number that was the most memorable out of the ones available .a star service ! because i was overcharged this month for a phone sent back to you on 3rd feb...& the problem was agreed & resolved & i am awaiting a credit on my next bill have always received good customer service bad service over charged and very rude went through same process twice - with same result - nothing .useless . friendly understanding staff that are easy to understand and simple to understand . you requested my ratings ! ! i have no 3g in my house despite your coverage checker saying i would i have had long running problem with access to my account ,i have had lots of your people trying to fix it but they could not i even had tech team send me a message to say they would fix it ,weeks later they said it was fixed and it was not .the person i spoke to today brilliantly saw what the problem was and fixed it .i am very pleased . i canno rate as i said i had great service fron the xxxphone shop not the help line helpful friendly knowlegable could not provide what i wanted very satisfied .thanks that 's 4 questions 10 10 is good 0 is bad haha :-) i felt you wanted to keep my long custom service & willingness to help did not get a call back to fix the problem . because the adviser help me get my phone back on track the advisor was really helpful and helped me with some confusion i had :-) you keep on asking for a rating before the issue has been solved . like i said i feel i have been ripped off with no explanation ! as have just upgraded i was not happy my handset .when i called xxxphone thay resolved the matter straight way was very pleased thankyou . answered questions i needed to no i think the customer services aint really good i still find the phone confusing no good customer services caller helpful answered ok and sorted issue you have desconected may 10 years old dauther for no reaison i was unable to contacte her her no is 07887881873 i dont think as a high paying customer i got the service i should have had i got misleeding information from previous advisors !im not happy with xxx at all my rating of 0 for question one is due the shear amount of troubles i have had with xxx over the past few months .have received poor service considering i have been a customer for over 12 years .question 2 and 3 scored highly as your advisor was helpful polite and explained my problem so i will praise good work . satisfaction level still waiting 4 text re new pin number . i have had dreadful problems with regard to two of my contracts .many advisors have clearly not believed what i have told them .i have sent copies of my contractsvia the oost to newbury but been told they have not been received and in the end have taken my contracts to a xxxphone shop .things did n't stop there but howver the last advisor i spoke to was most helpful and sorted out the terminations of the two contracts .i did explain to him that the only reason i was terminating them was due to the dreadful treatment and that his assistance made it very likely that i would taken out new contracts . 0 both blackberry handsets i have had from xxx have become faulty and both have been replaced with reconditioned faulty handsets and i am not happy about how i as a customer am being treated .i do n't want to pay for a contract i am not getting full use of . the phones are **** the service is **** and i 've been lied to and do n't bug me at night time first i needed know how much data i had used and how much more i could add before exceeding my allowance .i found the reply very .confusing even though the person on the phone seemed really nice .i also needed to know how to increase the number of rings before a call is diverted to voicemail i was given 2 numbers , one switched voicemail off , the other switched it back on , no opportunity to alter the setting after having been put through by i assume your customer service on o87oo7ooi9i ,i was kept waiting until an automated message came on asking me to leave my number for a call back ,as i wanted to speak to someone before the shop closing time ,i decided to ring off . very helpful worker who explained my query xxx seems to be a good network only there does n't seem to any offers for existing customers .also it 's is a very good network within cities or towns but where i live not so ,along route between towns ,within the countryside .although i was very pleased with how polite and helpful the customer representatives were .many thanks . no the gentleman on the phone did everything he could to resolve my issue i am very happy and satisfied with the customer service i get with xxx the person i spoke to today answered all my questions , was knowledgeable and helpful .i could understand what he was saying . they were very helpful , without the attitude i phoned with a complaint and was not happy with the way it was dealt with and the person who dealt with it i am and always have been very happy being with xxx no other company is as good as you . 0 8 because i 've not been ided through security questions could n't sort out my voice mail problem straight away .takes a little time apparently .no good when running a business . satisfactory service . keep getting cut off good customer service .resolution of issue swift . because i was given the wrong information and now have no credit due too staff mistake i phoned my own network customer services which cost me money , didnt give me the right solution to my problem , finally i had to work it out my self .but you the provider are grade a standard iv been told i would get an upgrade in may if i do it online as i do n't like my iphone i want the new blackberry now she told me it was june xxxphone are a joke once this contract is up i 'm moving to orange asked for advice on how to get a freedom voucher thro my acct .sytem was down .still no go .pls ring . after an astronomical phone bill and excessive call charges after your inclusive minutes are used , i tried to get a valid reason off your customer service team but to no avail .sucha sgambles for a multi international company .customerservice a shambles compared to competitors .willnever have a contract with xxxphone again . disappointing as usual .thanx to xxx been wiv xxx 4 yrs normally you get the unlock code straight away not wait 48 hours my sons phone was stolen and i was a little stressed .they make me feel assured and it was returned do i called again and they were great xxx are ignorant , do n't listen too requests .decide to change settings within accounts without notifying .when you complain via letter , you reply with an email and do n't answer the problem .poor poor service , you were bad a year ago and it 's went downhill since then polite and helpful service . because the service is excellent very clear answers to my questions , very good advisor was polite and very helpful didnt recieve my internet settings excellent service from advisor ! because u were extremely helpful and quickly solved my problem after 2 long calls with xxx today i still have no ability to make or receive calls , and am only able to send and receive texts .this is a business line and i am losing patients and therefore money .not at all happy ! good service but even with a new sim i ca n't connect to my wi fi! ! ! which they said would be the answer . yes the service was quick and very professional courteous helpful member of staff the man i spoke to was charming , personable and sorted out my problem ! because my issue was sorted quickly and efficiently . after a very long call and being transferred to a different department , i get a message saying 'thanks for calling ' i was then cut off without my problem being resolved i think xxx are very helpfull and polite i do n't like xxx and ca n't wait for my contract to end i have had nothing but trouble with them because something what could have been dealt with over the phone was prolonged and did n't get sorted out in the end five phone calls , one lasting over 38 minutes , one the phone was put down on me. i was told the bill had n't been paid .there is still a problem , which has to be sorted out . very helpful good service no time .sorry woman i spoke to was sound i have in each text message all i want is my pac code im being passed from piller to post it seems to be deliberate to obstruct i am goin to contact offcom tomorrow because he helped me with everything i needed help with and he was polite my call was answered quickly and the adviser was professional and very helpful good service i 've an issue with my handset and the quality of it .your customer service representative claims she has done all she can but is bound by the blackberry terms .i have requested the change of the handset and this has been declined although xxx are more than happy for me to spend more money on purchasing another handset .as you will see i 've numerous accounts with you and aim to move them to a provider who looks after their customers .regards mark smith the person hung up while i was trying to report missing mobiles yours sincerely l frieda this phone is my housekeeper 's the man i spoke to was polite and pleasent enough but i dont feel xxx isnt taking people in oban complaints seriously enough .we have been complaining about the signal in oban for three months now and xxx dont seem to want to acknowledge that there is a problem .when u fone all you get is your fone isnt registered on the system so now each day i have to turn my fone off and on to get registered . very helpful and the explanation 's helped a lot the person i spoke to was n't helpful at all ! i 'm satisfied with xxx and they always answer my questions . problem was quickly and efficiently resolved , all representatives i spoke to were very helpfull very polite , helped straight away , knew what they were doing matthew was excellent and went ti a lit of trouble to make sure he gave me the correct advice , excellent servuce from an excellent company thank you the advisor i spoke to was very good and helped me , the reason i put a 1 for recommending is that i have had various problems in the last year or so and i will not be renewing my contract when it is due therefore will not recommend any one as i am not satisfied with the service that has been provided except for the gentleman i spoke to today who as i said was great my phone is rubbish! !i have a business to run and with xxxphone i 'll be bankrupt within 3 months .thanks for nothing ! ! ! ! ! very happy with the out **** the person was very helpful and polite felt there was no real interest in finding a solution for the customer .instead i was directed to the website to find out more info ; i was then directed to a different dept and i was asked to fill in a form which was going to be emailed to me .in other words there was no ownership/accountability of the problem for xxx to solve it - it 's up to me to resolve it .i believe my request was something that could have been dealt with & concluded over the phone by the cust svce agent there and then .then i would have felt that i had received great cust svce .instead i got the feeling it was all too much for the agent to deal with which is why it 's now up to me to sort out .nb - i 'm not blaming the agent - she was v pleasant and as helpful as she could be within the limitations of xxxs co .organisation/structure and training . good service . . the lady i spoke to on the phone had a very clear voice was extremely helpful and polite which makes a massive difference when u need help very good service by ur team unable to help and indifferent about my decision to cancel my contract . the operator was quick , knew where to find the information requested on your system and very polite . phoned to get vip membership ad they helped me through the stages .they were very helpful and patiant your staff member told me he could not help with my query which was a follow up to a query from last month which a xxxphone person dealt with . for quick response n action on my inquires lady very nice your rules not so good cos xxx are a bunch of thieving , lying , usless people who are clueless about customer care and managing customers accounts , and i am very very dissatisfied with xxx-useless-fone from start to finish ! ! poor advise and very poor at getting bk . the adviser was very friendly and very helpful just what you expect from a good customer serves i hope all your staff are like the adviser i dealt with no i had a problem with my daughters phone , constant .phone calls & text messages for somebody who was n't my daughter & could n't stop them , your adviser was very helpful & changed the phone number straight away she was really nice & sorted the issue without any problems many thanks customer advisor was very helpful , and even called me back as my phone cut off .great service my query was dealt with very quickly & effectively .very happy .thank you 5 : ) the girl i spoke to was friendly and helped with what i needed .then she offered ways i could monitor my usage excellant service everything i asked for was sorted immediately and staff member very pleasant no it 's just another problem i have with this service and i am getting fed up of having to keep calling to sort out problems ! the advisor was extremely helpful and friendly and even called me back when the call disconnected . unprofessional technician did not listen inadequate manners curt patronizing and no knowledge on of phone vital to my query and basically called me a liar polite helpful guy but ultimately not effective though no fault of his own i just love the service to my old provier always been happy with vf.my current query is still being resolved therefore 8.the adviser was good and is phoning me back to confirm a resolution is on place on thursday , therefore 10 . operator was very helpful and easy to hear and understand . because i rand 8 times an stil never listened to me properly satisfied the advisor was patronising and did not solve my problem , over all the years i have been with xxxphone i have always found the customer service terrible . very happy with the quick service and efficency .thankyou . the guy was really nice and helpful she dealt with my query excellantly very happy of yours service because of the help you get and are really understanding i found your staff extremely helpful and they sorted out my problem straight away i am happy with the service and support . my call was answered quickly and all my queries dealt with professionally 10 nice guy on the phone didnt do as they said they would do ! non uk call centres find it hard to communicate fully had been given different answers to my query .lady wasnt sure kept me on hold for a long time for something she should have known the answer to . the reasons for my rating as the lady that helped me was great everything was explained clearly and problem s were sorted thanks no not very happy with things re my delivery of new phone and price plan being wrong after speaking to 3 people over 3 days but the last man was very helpfull good service cause i liked the service that was provided .it meet my expectations even though the problem could n't be solved , but with reason problem resolved quickly and clearly i phoned to find out an answer to my question ....i got the answere promptly and everyones happy ? 1st operator had no idea about my 15 pound data bundle and took time to find it so that i could finally cancel it .she also claimed its not a business tariff when it clearly is .also 6 pound insurance was appearing on my profile even though i never asked for it .can't wait to switch providers ! xxx the best because they are really nice she was very findly and polite because i have been with xxx many years and apart from the odd once or twice i have not had many problems i was very pleased with the service 0 i am not happy with xxx overall .i have been with xxx 4 10 years and after this experiance i might be changing 2 another network i have had the worst experience from this company today than i have got in the last 10 years from dealing with them !very disappointed because when i rang up 5 mins ago the person i spoke to was rude to me i wnt to give you a 7 long serving customer brilliant service . they dealt with me in a polite and efficient manner and at the same time resolving my queries no i contacted u to try and negotiate slightly early up grade would have been whiling to compromise by way of penalty or extend contract as phone had stopped working basically i was given no alternative but to end contract early and move supplier . the attitude of your staff .i just feel i am constantly complaining about your company .i really cant be bothered any more it was a very easy phone call quick efficient friendly personable team member .thanks friendly personal and effoicient service the help i received sorted out the problem i have asked for a manager call back , will explain to them tomorrow . told me one thing twice and did the opposite .extremly unhappy with xxx service was bad .information was different from what i was given before and customer services rep was rude . xxx is a great service but i keep having the same problem with my blackberry internet service , the adviser was really helpfull but my problem was not resolved you know how to look after your customers ! problem solved immediately by suggestion of visiting xxxphone shop my issue was resolved i am unsatisfied with previous xxx advisors who misinformed me about my contract the adviser 's professionalism great customer service took longer then it should have to get the answers but the person was very kind and explained everything in very good detail when he found the answers service was good answers quickly the agent was superb explained everything and listened and finally she understood everything overall brilliant service from the agent since my last contract ended all requests to change tariffs have ended in failure despite very helpful and polite staff .it would be useful if changes to contract could be sent by text and email . because it was a good quick service whichsoved my problem only complaint is the call cost me credit great guy .spot on service .faster than expected . your agent was very polite and professional but as usual xxx was unable to help me .i am a high user and was hoping for a bit more help and understanding . every effort has been taken patiently to resolve the problem though not so succesfully but showing someone is willing to help is all about caring for the customer fast easy pb might be still not resolved because i did get advice but the last call i made got cut off ,and no-one rang me back so that 's why ... not kept on hold for ages .the person who dealt with me made all my questions easy to understand .he was polite and professional great service call was very well dealt with tried to retrieve text messages due to service centre fault , still have n't recieved .important messages . i was 100 % happy thank you excellent service and good telephone manner and knowledge from your operator . since i took up the contract i 've had problems ,not receiving the dim with the phone ,being charged more , problems with the refund ,discount not being put on after speaking to an advisor in feb,not a good experience . didnt even tell me the problem and im still no wiser ! ! ! ! ! past problems with xxx reflect in me recommending xxx to another person .today my query was dealt with smoothly and the call operator was very pleasant cut off 4 times ,then past from pillar 2 post and then was told warehouse was closed ,problem not sorted out staff were very help full just need to wait for next bill to see if problem is resolved good service phone was answered immediately and young guy who dealt with me was lovely .query was why was sure signal sending me texts saying i 've moved and there does n't appear to be an answer . to complain about my last bill .and to complain about the service in the store where i signed in my contract .they have n't been clear to explain my contract . no everything was very good helpfull , efficient service . not yet resolved i was generally happy with the service based much on my dissatisfaction with the xxx product and how expensive it is . spent time with me solving my questions regarding cony u still havnt solved my problem iv cald 3 times the person did help me at all , she basically just got rid of me by yelling me to do something that do n't work took 4 calls to get through to someone who tried to help .original advice 6 days ago re ease of switching internet access off/on when abroad was misleading .still not sure if emails are arriving . man in shop very helpfully my query was dealt with perfectly jeepers the adviser was polite professional and proficient good service sorted issue my prob was explained clearley and quickley ! the assistant was very sympathetic and treated me with respect .the last call i had was awful .problem still not resolved but i felt more reassured . just good service i got cut off and no one called me back friendly and helpful advisor who solved my query quickly the problem was not resoved short waiting time , friendly adviser who within 1 min understood my reason for calling , sympathised and talked me through the next steps .plain simple no nonsense corporate bladder .even though i was on hold for 16 mins i did n't mind , she informed me she was putting me on hold , checked in with me then came back with the answer and multiple solutions .all in all great customer service especially since i was not happy at all when i called !great work . the adviser was very helpful and gave the correct answers . yes as i am happy with the service that i got good customer service got cut off call handler lee was v helpful and informative top guy:-d very polite and they did what i asked . good service prompt delivery good service , lady did her job efficiently and well beverley from the warrington centre dealt with my query , she was friendly but remained professional & efficient , explaining what she needed to do to get a resolve on my query .she has a excellent manner on the phone & gave the impression that nothing was too much trouble - a credit to xxxphone . had to call 4 times from landline on 3rd call i was put on hold for quite a few minutes until i hung up and called back .you never speak to the same person so you have to go through all the information and checks with each call .my problem is still not sorted and i have been told to wait another 24 hours for an email response feel i being fobbed off because xxxphone is cool problem not resloved instead i hve to call back again jus how i felt still having problems with my mobile broadband it has installed but cant get connected to the internet.please can you get someone from the tecnical teamfone me on 07771692232.thanks no a very friendly operator who showed interest , was conversational and efficient not sure if i got permanent solution for my problem ! the person who attended to me was very efficient , professional satisfied customer cot off on hold for 7mins asked to ring back cut off barry said he would put me through to his manager .i waited 2 mins and then line went dead and no one has bothered to ring me back .all this after a previous call a week ago did n't resolve it very efficient answered all queries and he was polite and professional the problem i called about was n't resolved i now have 2 wait another day to find out wot happened to my delivery and have had to wait in all day for something not to turn up , even tho the advisor was bein helpful i stil have the same problem mo cause felt advisor was extremely helpful plus he went we bit extra to make customer happy computer system at your end very slow .lots of umming and erring . the inability to cancel one of my five devices over the phone surprised me as did contradiction and uncertainty of advice on nhs discount compared to website when i lookedfor the third occasion i have had trouble emailing to cancel my mobile internet device my dissatisfaction is with overall system and not operator who was pleasant and polite excellent service he didnt listen 2 wot i had 2 say really quick good service . advice given did not work problem remains unsolved an cost me 4 the call i 'm still with out internet and pay a large amount of money for my contracts it took a long time to get through to an operator and i was cut off after i explained my problem . as usual a very quick and efficient service from xxxphone .many thanks service wad good , call handler was friendly and answered all my questions .very helpful : ) it was ok .a bit rushed fantastic no satisfied . the woman i spoke to was very helpful and quickly resolved my issue . very pleasant and helpful lady no trying to register for emails business phone first caller would do it but needed my pin number second caller said business address was wrong , why would i be dodgy just trying to set up an email for work . polite and friendly person on the fone who took into consideration my query and talked me through my bill . got all questions answered !very satisfied ! i 'm trying to resolve a possible fault with my phone and each time i try when customer services transfer me to tech support i 'm on hold for nearly 15mins then when they do finally answer they hang up ! ! well two be honest i had rung in 3 times today & finally the last sales rep sorted out my problem the other two could n't was cut off the customer service advisor was very helpful and explained everything in details and efficiently i still cannot use data so solution did not work .i shall have to call again because its not too bad but could be room for improvement : ) coz of supremely satisfying service response and i am one amongst many who opt for xxx .sarin set up a good helipad in the past .dr.ak trivedi cos staff were all polite etc , but did not fix my problem and said cud take upto 24hours , only then wud they look at it again !not good enough wen i am left wiv 2 phones playing up and no internet ! because you have not resolved the issue despite 3 phonecalls .2 promised return calls have not been received extremely happy with the service i receive from xxx . have not received new phone 8 the advisor was pleasant but the problem still seems to be happening and i will have to call again to try to resolve the issue all due to someone i talked to yesterday who seems to have messed up my account and changed the administrator and now all attempts to clear it have failed and it still says i need this administrator to authorise me to access my own account ! decent service .quick answers .thank you been happy my first couple of calls were not dealt with very well at all , being transferred all the time and having to explain the situation repeatedly .its also not very good that i have to be called back the next day as the centre closed at 8pm , even though i waited for 25 minutes !the last call was good though as the advisor understood the issue and seemed like he wanted to help ! instructions very unclear bcos i am very satisfied .was that not the question quick , efficient and friendly . because he was very nice and chatty fx overall i was quite satisfied with the service on this occasion very helpful i am in a most worrying position with xxxphone and have been trying for the last 5 days to get help from you and i am still no further on ! ! ! ! my position is dire but i cant get the help i need - i am both frustrated and bitterly dissappointed - every person i talk to tells me something different ! ! i am going nowhere fast . was easy and very simple to deal with had no problems and it all went so smooth , i 've been with xxx for over 20 years never had a problem , whilst i remember can you send me itemized billing for the 2 business phones as it somehow stopped thanks my query was n't fully answered .i need to be on a bis account but my fone shows its a bes account on this phone that i received today due to which i ca n't use bbm or use emails . not happy that u keep changing my upgrade date after talking to the first support , they put me though to higher level which i waited about 30 mins for them to answer .then was told to go look on line to resolve my issue ! . after pushing the guy to actually to do something it turned out to be a faulty sim.not sure searching on line would have fixed a faulty sim. helpfully and informative about the different contract options for the ipad 2 query was answered but not completely very professional handling of my call . because once again i feel i am at odds with xxx , when i renewed my contract the salesman in the shop said i had 600 mins and unlimited text only to find out that is not the case i have now been charged for 1000 text that i thought was in my contract .i now need to go back into the shop and argue bout a contract that was made in december 2011 no, too busy easy quick efficient service i tried replace stolen phone and no much help was offered to me , but gentleman gave me new sim card query totally unresolved . the advisor was fantastic .spoke to me like a human .took the time to resolve my quiery the best she could and was amazingly polite because you asked me to pineapple 3 all my queries were well answered and happy wid offer and discounts . excellent advisor prompt good service i have found myself with a delay in my finances and need my phone for business and your staff were understanding and helped me continue service . my reason for q1-i am usually happy with my service from xxx but i had to call this time to resolve an issue that should have been avoided so 8. q2 i wo n't know if my query has been resolved until i receive the requested additional sim that should have arrived .q3 i had every confidence the adviser has now resolved the issue & did so in a professional & friendly manner - certainly a huge improvement on the female who should have sorted this from the outset it is because of your incompetentes that i had to make the call in the first place .your accounts department is rubbish and because of this they have caused problems with my credit rating .i have got to phone back again tomorrow becuse your credit control department were closed ! ! please feel free to phone me if you want to discuss as a long term xxx customer i am very disappointed that they could not offer me a better upgrade deal and match that of other providers .xxx pride themselves on network coverage and exceptional customer service .both of which i am yet to feel satisfied with .i am now moving to another provider and will take my loyalty to them . i did n't even get through ,was put on hold for to long ,not happy with xxx as a hole slightly low as its the 3 rd or 4th time im asking the same thing gemma gave me a fantastic service and xxx has always been very understanding of my needs . delightfully mannered agent who listened and went out of her way to solve my phone problems .thank you ! first i thought xxx was a better network hence why i changed from o2 .but i now realise its the worst network in the uk .i never seem to get a proper network coverage anywhere am at .when other network are working fine .the customer agent said it could be my fone or sim car which i dout , but why he was speaking to me the fone cut off as usual and he never called back .and each time i kept trying to call back the phone keeps cutting off due 2 bad network coverage . i work all day , with no coverage ( not as promised ) , handset joins o2 perpetually ) i phone 191 at 1930 , on hold for 29 minutes from 1935 to find you are shut .i joined xxxphone for better service than this , i need to resolve the coverage and handset issue and get a pac code .your coverage is not as promised i have moved my company to a better( ? )location .i need to resolve this and talk to you .i am now looking at other and more business friendly support .you should listen to some of the recorded calls , instead of pretending its for our benefit .very poor tonight .i shall be asking for a pac code , i feel i have been misled into a contract . because i got the answers i needed and the operator was very helpful i ca n't get access to my online account .i rang to explain .i was told my password was wrong .reset .still no access and i do n't know how much is being charged . all my queries were answered the way that satisfied my queries everything was ok and the operator i spoke to was very helpful . told me every thing that i needed to no and explains thing very clearly now i understand thing better thanks to davey x problem solved and hopefully will not need to call regarding this issue again the adviser was trying to help but unfortunatly my problem was n't resolved always very helpful & polite & will go a extra mile 2 sort ur problem . found it really helpful did n't help me , or try to ,very poor service dissatisfied with xxx in general i am not happy because your network is very bad and i have to buy lyca pay as go sim and keep topping up .very upset that still i have to pay line rental and bills to you . i managed to suspend the sim i have lost but have to phone you again tomorrow to order a new sim .do n't know why i could n't do it at the same time adviser was helpful , within the limits of his grade .not particularly business-aware . i have always had good service when ever i have a problem i rated q1 10 as the adviser listened to my concerns and explained in detail about my problem the reasons for today was because the rep was helpful and he was well trained and tried to help me tonight xxx made a mistake and will not admite it assistant was superb polite and very knowledgable . did not resolve my issue .told me that i had to call back tomorrow when customer service was open .only needed a sim swap .found the service man un helpful . 3 calls - 0 - scotland - no help .last call - cheshire - solved - 10 . they cannot find our numbers ( two working numbers , monthly direct debit ) on your system ! 3 different people , in business and personal .they just keep repeating the number .when i need to block a lost sim/phone , i have no time for repetition .voicemail arrives a day or more later - is this good service ?absolutely not , out of time . lady on phone was great .not so happy with xxx the advisor was as helpful as she was allowed to be in resolving an issue which had arisen due basically to mis-selling last july .she listened understood and helped going forward issue not solved .told it would be sorted by 8pm today and its not .staff always very polite and helpful . becouse i dont lie and i love you xxx x over all good but a few unanswered questions to be resolived when i ring tomorrow to help you out the girl on the phone was very polite and dealed with my problem quick and solved it i have had a problem with my daughters blackberry since the 18th of february and spent nearly 3 hours talking to xxx with no success ,the bbm and internet do n't work . the last conversation with customer services i was put on hold for that long you actually closed whilst i was left on hold i 'm sick of being passed around and getting nowhere and seriously considering going elsewhere at the end of the contracts with all 3 phones a disgruntled customermr ady wood can you customer care team contacted me on this number.thanks the man i spoke to was very helpful and pleasnt not open past 8pm was unabl to register my phone to put credit on using my credit card because i can acsesse my rewords and i ca n't activate eny packeges on this netwerk i 'm ment to have internet but do n't i cant get onto my facebook i am thinkin of levin xxx if this has n't been resolved as i have had enuff of wastin my credit no, i have n't got time good efficient service i couldnt register my debit card ! v hepful but difficult to hear some of the advise very helpful in a emergency . he was able to do what i asked , then advised me on what i had to do next , friendly but professional in manner tryed topping up several times .was aloud 2 go threw the whole questioning ,2 b told each time 2 try again later .it took aprox : 45 mins .i was furious .didn ,t help that i was in bed ill . very happy with the service .professional polite efficient . i called last night as son has lost mobile .i was given excellent service and advice .i called this morning and spoke with the insurance company who were happy to get the full details by speaking to my son .we will have a new phone and sim tomorrow !what could be better than that !both personnel we very polite and extremely helpful .keep up the good work .they could maybe help the online people as i have to say i did have a bad experience there a few months ago . simple quick and easy process to report my phone lost . the advisor sorted my problem out right away . your representative was as helpful as possible .unfortunately your website went down while i was speaking to him and i have n't been able to access the information i need . thank you ive spent all my credit talkin 2 someone who askd me a shed load ov question 2 wich i answerd 4 correctly all i wanted was 2 change my network so i need a pac code .as a gesture of .goodwill could yous txt my pac code .pleaze very unhelpfull my questions were unable to be answered she could n't help with what i needed because the customer care team had gone , she only dealt with lost and stolen situations . . did the best she could . . the chap was great .you were quick .we need to call back today which is the only issue . a i am still waiting on a problem to be resolved and despite numerous phone calls and emails i have not been helped at all .i feel like i have been ignored .very disappointed . you customer service shuts at night everythin is at hand when u need to find info .no stress n long waits : ) xxx has done nothing for me .all summer they messed up my connections and i called cs a million times .they kept saying sorry xxx was down .i had engineers checking my lines .i could n't make or receive calls for months , kept getting errors of call failed .xxx said , sorry cables in reading affected connection .then my bb services went down .xxx said they will refund me my 1 month back .they asked me for an upgrade and offered me iphone 4s for free but said i had to change my contract .i like my contract all i wanted was a new phone .adviser said she would get back to me on this . 3 months on i 'm still waiting .my upgrade has been forgotten .last week i had call failed connection issues again .looked online at xxxs forum and they advised some users affected again .i mean is this what i get after being with xxx for 8 years ? ? ? ? ? ? i rang up to query a bill you 've turned the parental lock on on me phone ca n't even check football scores. i live in england sombody i could understand would be nice .ifyou have a problem do n't ring at 5 past 8 because cos there 's nobody there staff are very friendly and efficient .due to the urgent nature of the phone call , the lady was very quick , understanding and helpful no clear consice answers ! my query was not answered and he was very unhelpful , and only directed to the website this is because i connot get my old number back which everyone has got easy call questions quickly resolved my querie was very important to me , yet you did n't care enough to have someone available to find out about it - very poor , vf standards are deteriorating . i still dind n't receive 240min international today even i changed my free allowances from international to web and text as an operator guarantee in the call befor the last one , i 'm being charged from browsing and i still do n't have my int minutes .can u call back pls ?. . because your saying my mobile number isnt valid ! the gentleman i spoke to last night after i thought i had lost my purse while taking my dog for a walk was brilliant , i was so upset and he was so compsionate , he calmed me down and rang me back to see i was ok , he is an asset to your company , my purse was found this morning with nothing missing because its just better but my bbm nd internet is n't working do u no y ? 1 . option choice not clear .2. two different prices given .3. very difficult to hear operator . for me the matter was urgent as it related to putting a stop on my daughter 's number as her phone had been stolen + my call was dealt with very quickly and efficiently . always had swift reply and first class customer service . please review my account , after the incredible poor customer service i 've had i will never use xxx or promote xxx ever again my issues are always dealt with promptly my mum still has n't had a call getting her money back . called with a mobile question .very vague answer . good manner , sorted things out straight away , very polite 1 .not pleased having no signal in areas where friends on lesser networks have 3g signal .2.not happy about having to pay for signal booster at home when i pay nearly 50 pound a month and have done since i joined xxx .3. i believe gemma was as helpful as she could have been under the circumstances . i 'm very pleased with the quick and good service that i receive from the xxx team . very good resolution to my issues , handled by understanding staff the problem was resolved in a polite , friendly manner with a correct suggestion just always pleasant and professional . i rang re internet connection and am still not connected .x good friendly service . very satisfied with all service received problem still not resolved .supposed to be escalated but no confirmation received yet . not happy with your delivery .wasted my whole day . got passed to 3 different people but the adviser who helped me was very professional and sorted the problem immediately i got a quick answer and the problem was resolved because you asked me . overall satifaction wil your member ov staff who was very polite and helpuf an she deserves recognition for her services victoria she was called .thanku again . i had an issue and no solution , the advisor was patient , helpful , clear and able to resolve my issue pleasant advisor sarah gave me wrong information .when i went into local shop they did n't agree and would n't help me . xxx have always ben very gud in al the years i have ben with u good customer relations very pleasent and helpful staff member who made me feel important , only complaint is i need to re ring as ur system wo n't allow comments to intercept in 10 days tie , not the advisors fault he was 10/10 and should be rewarded ! ! o because i am pleased with the call centre but not with the reception i get at home because u customer services helped me out today with my instalements great service ! the initial call 2 me .provedu were monitoring my account .concerned about my spending and prompted my enquiry . i like xxxphone but i do think u are exspensif you never help me you take ages to get to!you over charged me soon as my contract over the better !and i bet i still do n't get an apology or anything ! i changed my call package to include cheaper calls to europe and as a result had a bar put on calls abroad for 24 hours good service just dissatisfied , service is poor , as a loyal customer ca n't get wait i want without a charge , ca n't get internet on my phone , calls keep failing , want more internet mega without paying , calls keep failing , it sucks , ca n't wait to leave as i am currently unable to go on the internet or make phone calls within the area i work in everyday i think xxx are a very bad network provider as this has happened previously .i am paying for a service you are not providing .xxx are in breach of the contract i have signed up for and i am a very dissatisfied customer .who would like to take my business to an alternate network provider i spend alot on cdt i never get free txt or mins like all my 8 children do i pay ten pound or 15 for a pack plus top up every now then i cant get internet so cnt get my rewards can only grow them thank u no the gentleman was very polite and phoned me back monday and tuesday to tell me he hadnt forgot about me and was still sorting the problem out . adviser knew what issue was and sorted quickly nice bloke , helpful , good at his job .keep up the good work . very pleasant and efficient patient , polite , and accessable ( very little waiting ) the call was to pay a bill .when it comes to taking customers money , there seems to be no problem for xxx !but when it comes to having discussion as to why still in this specialist team and fact i 'm not allowed to upgrade .no one wants to talk .i truly feel discriminated against by xxx . i thought the lady was very nice to talk too i liked her voice and she was very helpful . good all round ....just as long as the information is true .ie having 7 days before txt or notice from vofafone about overdue paument handled problem quickly 0 ive been with xxx for aprox 10 years and nearly alwayr had god service i am not happy with xxx they cheat with me always sorted out fast ! ! the service received from mark was good .the problems resolving a simple problem with a phone that he sorted out should not have occurred in the first place . operator was helpful but could not resolve my inquiry . not happy with xxx the advisor was polite and very helpful the only thing i was pleased with was the person on the phonr i asked to go down a tariff & the advisor told me it would n't be possible .my partner has just gone down 2 tariffs - 1 every 31 days .i 'm not happy with this service .if i cannot move down a tariff i will switch to another company when my contract ends in april bv the lad i spoke 2 was very helpful and polite couldnt do enough 2 help me very happy .also i could understand him the advisor sorted out my problem within minutes and was very efficient . the guy i spoke to went far beyond his duties and was extremely helpful . i would rather speak to someone direct than text . i do n't really no why i rated them ? because i 've always had good service and customer service from xxx your operative was helpful , i am not sure that if he has cured the issue i have with the phone , hence only offering a 5 for having my query resolved ! service was first class ? i got the response for my query but immediate action could have been taken rather than me being directed to send an email to cancel my mobile broadband ! . . the guy was quite helpful and quite polite , shame he was scouse though . the woman on the fone was amazing !she has a brilliant manner about her and helped me in the most efficinet way : ) . the guy was very helpful and solved my problem to my satisfaction i was very satisfied with the help and service i got ur team was nice and profetional . very simple enquiry not happy with charges on my bills .i 'm paying to much . excellent service . generally satisfied presuming of course that cancellation is implemented as instructed very dissatisfied with service after all these years and will be closing my accounts because it was quick and helped me with my new phone i phoned numerous times as my internet wasnot working and it took 4 times before they new what the problem was looking for upgrade but could n't compete with phone or price from o2 the member of staff was very polite and courteous ....but issue not resolved rubbish service from customer so called service .i have spend more time on the phone with promises that were not kept than i have talking to other people using the phone .original sim contract not explained properly ' finally resolved .new contract not explained properly and after a lot of so called communication it has been finally resolved .my experience is at every new contract has been the started that 's when the problems start . advisor was excellent , although xxxphone could not help me with xxxphone passport or international call cost reduction before i go to hong kong & thailand on holiday .diss appointing . overal spot on service good service 1 .sales operative did not inspire confidence , leading to me choosing to stay rather than leave xxxphone .2 info on packages complex , difficult to absorb .no offer to communicate it in writing .3 no apparent great interest in whether i stay or go . brilliant service q1 i have very little signal in enfield q2 i was told why my phone bill was so high but was disappointed that i never got a text telling me i was going over so much .q3 the lady was most helpful . just cos that is who i feel because , i got a good answer . i was checking my account kayleigh was knowledgable and questioned efficiently very helpful and attentive easy to talk 2. and understand . generally good service but i was cut off mid-call so did not get the opportunity to ask some questions i had . it was so slow getting things resolved i was disappointed withy call as i could not pay my bill good service good service good service xxxphone are always helpful and i 'm very happy with the service being put on the wrong contract , having to call numerous times to resolve , not being kept up to date when resolving , blocking access to phone service whilst in usa without first notifying , not providing any option to terminate contract when i emigrate .all in all have lost confidence in xxx 's desire to provide a quality service and to resolve customer 's issues first time . because i am very happy with everything about xxx x i needed to set up internet on my iphone the lady showed me how to connect my phone to my mac laptop and ipad .plus instructions for internet connection this bit i have not managed yet hence 8 on that q thank you . quick polite and helpful x i thought the advisor was excellent . i find your customer service very poorly thought through strategically .no one seems to know what to do and every solution is a bureacratic one rather than the actual one .customers have no interest in your complicated processes only outcomes .in xxx 's case , the outcomes are generally hard fought and disappointing . the customer service assistant was friendly polite and really helpful and stopped me worryin bout my account cheers i found the staff polite but overall they were unable to help with a problem i had .i did n't feel like i was being understood at times which was frustrating . cos she was lovely to talk too ... my call was answered quickly , the operator answered my query quickly and was very usefull i am happy with the advisor but i am overcharged for my first bill which could n't be fixed . great customer service not pushy sales tactics but honest approach i am happy with xxx , simple efficiency phone agent starting referring to contracts about the phone and when i asked them which clause , section or paragraph of contract they were quoting from they answered they do n't know .to me there was no real trust after that and my experience was affected by such .their overall approach could have been poor service .no flexibility in contract no fast response , good english quick friendly efficient service great service because in the past iv been lied to and it cost me a lot of money your call handler was great and very help full my issue has been dealt with fairly very courteous and helpful i have already told you in all the other previous text messages .i went over my 300m price plan and your extra charges for that are astronomical !after talking to customer services , who were very unhelpful , they said they could n't do anything about it as it was my fault .i have been a loyal customer of yours for many many years , and i think your treatment of me is appalling .needless to say , when my contract with you runs out , i will be moving to another provider ! guy i spoke to was great but my internet account is not fixed as i need a pin or account number which i do n't have . i have been with xxx for 12 years never had any problems with the pay as u go service , it 's fantastic , thank u yes , the assistant was friendly , pleasant and dealt with my enquirer in a timely manner . because she was really good problem was fixed quickly and peter was very helpful and courteous i would recommend xxx to friends as i find its not to expensive and its value for money i did n't give it a 10 only because the phone i really wanted i was n't able to get and when i tried to get it on another contract they turned me down because i paid my bill a couple days late .the advisor i spoke to this morning was friendly and very helpful in dealing with my enquiry . always polite and helpful .alwayswilling to help in anyway possible . it was nice to get a rep that new what he was talking about ,and did n't try to sell me something i did not want ,plus he was able to help me . was frustrated before i made the call but the person who helped me was very helpful and sorted out my problem my query was dealt with quickly and properly ...thank you . because ive had nothink but problems with signal since i got this phone always get excellent service with my enquiries very helpful person ...but my problem was not fixed ...no matter how nice people are unhelpful information is just unhelpful .not to mention having to ring up again and explain it to some one else .how many times do i have to do it before i get the right person . not very helpfull go towards the advisors nps stats for the month . advisor was extremely friendly and polite and resolved my query quickly with no problems , she deserves a pay rise and promotion ! noone was able to provide any useful information part from sending an email of complaint when i paid my bill in feb my date 2 update was 2day when i went 2 update i was told the date had changed i have been a customer 4 more years than i can remember and i feel changes should be made 2 new customers not 2 loyal customers that is why i will be moving 2 a new provider as soon my contract is over a email will follow a very unhappy xxx customer customer service experience is quick , friendly and useful .i 'm less likely to recommend xxx due to quality of mobile network service and voice mail issues . i spoke to lots of people in different departments all were very helpful the advisor listened to my issue , came up with a solution very quickly and implemented the change immediately .he was very personable as well . billing pleasant and helpful advisoe because it woz lovely 2 speak 2 someone who i could understand an could understand me ! and i have got 2 say he woz very helpful thank u i never get proper information from |ne agent .can't wait to leave xxx i was very empressed with the service l got . pleased with service . im fed up with xxx i gave 10 for the first rating for help and how fast i was answered .the second one i gave 7 because my problem was not resolved .and lastly i gave 10 for the way in which i was helped . my phone has been sent off 3 times for repair and every time it comes back the same .i 've been told i can have a replacement but the same handset which i do n't want in case the same thing happens but i ca n't change the handset the member of the customer care team was : professional , knowledgeable and courteous . my issue was dealt with & resolved without too much hassle 8 - my iphone went into the basingstoke branch last wednesday and only arrived at the repair centre yesterday .also the notes on my account were not read before i was contacted ref 'go ahead ' on repairing the phone , saying the repairs were chargable even though the note on my account states i am not being charged for the work . how often do we get a call 2 tell us the price is reduced !due 2 this i was able 2 work out a better deal 4 the same money .happy , happy , happy ! bcause i was very satisfied wid service the adviser was very helpful sorted out my problem for me very quickly ... as i was chargd 25 pence and dident get the xxxphone setings no reason q1 poor signal bad coverage .q2ok q3 ok satisfied your system seems hard work and the people i spoke to be for this girl did not keep me up to date on offers so there for i have said over the odds on my bill this girl really tried hard i will probably change user when this contract stop out i 'm sick fed up of xxx changing the rules and feel sorry for the customer service staff when they have to deal with annoyed customers who get told one thing one day and another thing the next ! having been pestered by your opposition-i feel that my issues with v/f may be overcome & and my long term loyalty and competative billing may be worth it .wewill see . i think xxx 's roaming charges are a rip-off and greedy .i will change contracts as soon as i can .the advisor was very helpful and polite . the girl spoke clearly , she listened to what i said , and quickly & efficiently gave a solution to my queries . i dot think my bills should be as high and use dont do nothing bout it i got the requirements i wanted because the lady i spoke to was very helpful understanding and very professional mis sold sim only contract , not enough taken off next bills . because the problem has not yet been resolved . my problem was fixed promptly the lady who delt with me was very nice and understud me i have all ways been with xxx that is y i gave 10 out 10 because i have not yet recived the txt that i am waiting for waited 2 days now the advisor was very polite , helpful and dealt with my enquiry speedily . the advisor was helpfull and efficient staff very helpful and i got what i was hoping for the service was very good and the lady cleared off my queries in a good and efficient way the guy was helpful and very thorough my questions were answered and solved promptly .the adviser was polite and friendly . because i got **** great service .you happy now ?three 10 's not good enough for you .? ? ? ! ! ! advisors voice me likes i found the lady to handle my worries well although i do feel let down by xxx in general in recent months great attitude towards customer/ listened to my needs / responded with an understanding of product and provided further information including access to more via business section on company web site . the person i spoke to was very helpful and reassuring because she was nice and friendly and she answer all my questions agent did not have a clue .11 sims activated over phone , tried to activate the remaining 4 and was told it was impossible to do over the phone and that there was no way i could have done the other 11 , was then put through to someone else who was the wrong person but helped anyway and resolved the issue .from his tone it was clear agent 1 basically could n't be arsed to help , call was transferred before i could even get a name .unfortunately this is reflective of customer service from all uk networks and i doubt it wall change any time soon . totally satisfied with xxx and have sent 4 people to you from 02 :-) it should have been set up to starting ! i was trying to cancel a 1 month rolling contract which i think was generally well handled , however i was told it would stop immediately and then it changed to in a month and the charges were not made clear .i was also asking about my online account which will hopefully be reset in the next 24hrs .generally happy with the service though jenna was very helpful and solved the problems we had . super company a pleasure to deal with always happy to help .... being told wrong information over the phone and having to go into a local store for better information ( no point in having the service if you have to go into the store all the time for better advice ! ) yes because i ,m still waiting 4 the mms settings that i phoned up and asked 4 generally satisfied because ive had good service from friendly knowledgable staff excellent helpful and quick service very helpful and relatively quick .unfortunately could n't actually arrange a solution other than having to go into a shop .so a polite but ultimately useless phone call . very happy with the service and help i recieved coz woz happy wiv how the guy woz helpful + cud undastand him 4 a change certainly , the young lady i spoke to dealt with the queries i had very well , she was able to provide the answers i wanted and carry out the action i wanted .thankyou . the person was very nice and helped mee out a lot when speaking to people on the phone i find them extremely helpful .they always do their best to help , the problems i have with xxx tend to be with connection ; signal and internet problems .these have been constant issues however the telephone operatives are always nice and helpful . very help full staff the adviser was nice an quick but i 'm unhappy with the general service provided from xxx since i joined . i was well attended to today . the whole process took too long and i did not understand your regulations iu always been a vodor phone costemer and my family the fanily pack is yery good value and u se a very help ful rude good polite care my issue got dealt with promptly i calls on monday to delay my payment from the 1st to the 3rd and was told that was fine .however i rang today to confirm and the payment has been requested already .but was given good advice from a gentleman staff member so i appreciate that your staff were very helpfull on the phone . very helpful staff with good attitude and they knew their job but as i said the lady in india was not as helpful ok questions were answered but they were all given rather begrudginly . all my questions were answered , politely , quickly and by a friendly , understandable voice . because your over charging me with regard to when my tartuffe went up and then some ! ! ! it 's ridiculous how much your trying to charge me ! i was very pleased with the advisor and his service .polite and professional . polite helpful would n't be with any other network no good customers are treated like thiefts . great service , great network person : nice , friendly , helpful , sorted my problem .up to 8 weeks to get copy of iteamised bill ...seems poor .wish i could see it online after 3 months , or get a copy faster ! i still do n't have my blackberry internet service id and password .i have just received some code on the phone to log in and did not get any email to register them plesent polite and a bit of a laugh . too many clowns in india , not enough scots in the uk i would n't recommend xxx because i 've had nothing but problems regarding my contract and phone since i 've joined xxx , and i 've been given misleading information from one operator to another .eventually it gets sorted but that 's after how many times of me calling which is a convenience at times because i 'm at work .unfortunately when my contract expires i will be leaving xxx and will switch to o2 due to this . rubbish service and rubbish network provider i will be going else where at renewal the operator was really helpful and resolved my issue , but i had difficulty understanding everything he said to me difficult time in my life and needed help to keep vital phone service with severely disabled child and nothing could be done . ring then l will talk .not happt with my sons bill also my galaxy phone keeps crashing and l want a free upgrade but you wont do ir .i think l deseeve answers as lve been a customer for a long time .now thinking about a change overall quick response my need was met quickly and without hassle . all issues dealt with promptly . good rules and well handled polite but firm my account is20'50 a month but 44 wos taken from my account today highly efficient .very understanding & helpful because this phone has been sent for repair twice and the hardware isbroken ,ive been told that i can have a replacement but cant get any sense out of any one .ihave a seriously ill parent at home and this phone is a lifeline .illnever go with xxx ever ! ! ! over charge in my reason for this rating is that i have problems with my payments and anytime i phone and explain my situation and ask for more time to solve it i was given and always have a good customer service .always there and ready to help .that 's why i 'm satisfied with xxx phone . gave reasons in last two texts .howeva , can say that response time was prompt , excellent telephone manner from advisor , put me at ease very quickly by saying wat cood be done to resolve query , then resolved query within short space of time . i have had no service at my home address and am in call with work so every hour i have had to drive half a mile to get a signal and have missed two important calls which could have caused big problems but luckily did n't , to get phone to work i have been told to turn 3g off but that is the service i got this phone for !advisor did his best i have been a customer for 14 years .my question was resolved quickly , adviser understood what i was requesting .a quick and simple call . please stop texting and pick the phone up !this communication annoys me i am a human being not a machine ! i finally spoke to some operator was very helpful i could not understand how to read my account on the internet and she talked me though it .she also explained how i obtain my account balance by text message which is helpfull , she was very polite and i felt as though she was interested in my query and keen to solve my problem overall very good service there is always room for improvement . very helpful service but waiting for security code text ( on second line ) to complete and have very poor reception here and still waiting for it to arrive . the call was dealt with promptly and the operator sorted my issue he was helpful but couldnt do what i asked so i then had to go on line to email xxx and now i 'm not sure if what i want done has been actioned i 'm trying to change my handset & tariff and everytime it gets to the upgrade date or near to it , it gets changed .i 'm getting very frustrated as i can now get a much better deal with another provider ! ! ! i 've been with xxx many years and do n't feel the service is as good as it used to be ! ! ! seemed to be confussion over me sending back new phones because print was to small for me to read no was very unhappy when rang at the amount charged for.exceedingmonthly allowance .no warning of this , no courtesy msg .nothing .was informed of the family group service and signed up to it .adviser was polite , informative , and very helpful .have had previous bad experiences ringing 191 .but he was very good . xxx is great. . blackberry services need to be more clearly explained and understood . .the advisor done everything he could to help me but the problem still exists . . thanks for great service though the network is great the fone is **** it just barred it self again good and helpful service given advisor was so helpful , understand friendly and saw the humorous side of the my problem as did i .to which she explained and put right immediately pleasant girl but neither she nor the person could answer my question . the guy on the phone was helpful , but could not answer my question ... therefore leavin me in the same position as i started and rather dissapointed tbh a very nice and helpful member of ur team he was very knowledgeable , personable and took on board what i had to say . the person who dealt with me today , was helpful , polite and very pleasant mannered . swift efficient xxx offer a good service long to do on a text . the guy i spoke to was safe , not all xxx c/s staff are like that .i got my problem sorted out strate away an more to the point im an adult an got treated like 1 not all staff at xxx treat u this way .thankq for the help and hopefully intime all xxx staff at c/s will be as easy to speak to as the member of staff that i had got through to .they are a credit to u . thanks again an if u need anymore info about the way people are with this xxx user feel free to ask .: ) a fast friendly and reliable service the young lady answered all my questions quickly & courteously i got tested badly by kircaldy staff q 1 8 because got cut off + as this is p as go got charged twice + issue was with husbands phone which is contract but unable to call from his phone . lack of value and the inflexibility of xxx the service was poor an unable to do what i requested previous contracts iv had with a different provider would have went above an beyond to do what i requested bt getting told blankly no there is no way of xxx doing this was poor your advisors are very helpful and pleasant but the xxxphones phone signal is poor and i 'm unable to use my phone at home paying the phonebill i was happy with services when i rang today i was happy because my monthly phone bill has been cut by almost half . i called for help and you sorted it out very quickly and called back to see if i was successful in gaining access to my statement at the time you said you would .that was great service . prob was not solved .did n't feel like i could be helped .felt the rep wanted to get me off the phone .not happy at all . just satisfied i got problem resolved ur a good provider still not sorted the problem and back to square 1 good service full stop the reasons for my ratings are i think xxx give great value for money offers , i love my family subscription and my txt and web pack ,and i only pay 10 pound a month and that 's pay as you go ,also your customer service staff are always very helpfull . 3 queries were dealt with efficiently but i am still unable to find cumulative time for calls itemised on bill even in pdf because i was completely satisfied with the information and the help i was given , the adviser was very polite .xx very efficient and helpful , thank you . was getting nowhere on previous so my threat of cancelling all my contracts with me the team made an offer keep us with you dealt with my question promptly and told me what i needed to know ,straight away . best coz when i phoned up tom one of ur adviser was helpful got what i wanted from the phone call , happy all round : ) they fulfilled my request . problem wasnt resolved good service no overall excellent service the advisor waz clear and polite issue is ongoing i wo n't b satisfied until it is resolved .kayleigh is the 1st person i 've spoken 2 who has taken on my issue and is trying 2 resolve it everything was dealt with politely and accurately . i was on the line with xxxphone they put me on 5 different departments and and still havent solved the problems i only asked for my upgrade which is 02 doing a deal for 16.50 and they give you iphone 3gs 24 month contract i asked xxxphone can you match the deal and nobody seem to answer my question my call was listened to , acted upon , each gent told me what he was doing .they asked the right questions .excellent job . please change all scores to 0 as nobody has returned my call as promised q1 , the actual mobile services are not too good , q2,the customer service guy was very helpfull , did not fully resolve my problem , but helped alot , q3 , he was very helpfull , and very clearly speaking he was a top proffessional was ok good customer service ,issued a replacememt phone and fixed my phone quickly i made two phone calls .my first call i spoke to a man who wasnt very helpfull .my second i spoke to a female who was very helpfull .highly recommend her .very polite and helpfull very happy with the service i was not happy with the way i was delt with and i ordered a phone on monday for del tue and still no phone or information with regards to this i could of gone into a shop and done this it would have been quick and would of got spoken to better i have had a problem with my phone for a quite a few months now .it has been dropping calls .or just coming up connection error .and problems recieving and sending texts .on a regular basis .after at least a dozen calls .i eventually received another phone .but still having same problem .while the person or persons i have spoken to have been polite .there were times when i was told i would get a call back .only for me to call them and be told its closed call back tomorrow .my problem is im on 24hr call out .so i need a reliable phone .but about 40 % of my calls seem to either come up connection error .or if somebody calls me .then all they hear is answer phone .or its not been possible to connect . fantastic and prompt service .very courteous people because i have to phone up every month to discuss the same problem and am not at all confident that my issue has been resolved .i have had nothing but problems since i took the contract out .really disappointed to be honest ! ring me stephanie was helpful , dealt with the issues well , and i could understand her .if i have problems again , i hope stephanie deals with me again** i 'm happy with the service .this is the fourth question , you originally said three the xxx site was down and was n't to sure when it was goin to be fixed . good service i asked for a pac code for the numbers on our account and was not told by when i would get them .still waiting now . no internet on 2 phones and 1 dongle for 2 days nothing resolved ! i called , spoke to a customer service assistant , asked for help with phone functionality , was told it would be sent by text ( do n't know why it had to be text ) , text never arrived .text still has not arrived .service never received .awful she was really helpful and offer me one more option that i did n't consider to add to my plan ? if someone wants to call me ill happily tell you of my dissatisfaction as the issues are not resolved maybe you could help me i spoke to 7 people to tell me where the pdf bill print button was .they also made me go through a reset and registration process for my account , which was a total waste of my time .1:14h i spent on the phone .unbelievable . very nice and helpful , pleasure to deal with alex was very helpful and pleasant to deal with .overall i am concerned at amounts i have paid for going above my monthly minutes and for that reason ratings are lower .have you considered an alerts system .also i was given in accurate information regarding changing my tarriff by carphone warehouse . really helpfull and polite and knew what she was talking about .it 's makes a change for for xxx that for sure very helpful and exsplained everything i needed to no very polite and friendly .fast .did n't fob me off and made an irritating procedure as easy as possible . ? my call was handled in no time , & the advisor was really nice . i had been having problems with delivery and every agent i spoke to , especially the most recent one was polite , knowledgable and helpful , apologising for delays/mix ups and sorting everything out ! has i have been having problems paying my bill and have spoke to two advisors and both help me great and understood my difficulties and arranged a date to pay that was suitable all around .thank you always helpful and easy to get through too the first guy took too long operator fixed my problem 1st time and quickly the call i made on the 28.2.12.couldnt have been more helpfull .i was very greatfull . did what i asked quick and went out of their way to facilitate repair fast and efficient , i hope everything works as agreed . i still cant get my pics 2 send on my phone ,n my fella in eygpt cant sort his rewardz av tried here but the num that woz given sed it does nt exist ,his num 07788475372 , plez dont fone cus it charges him 2 receive calls the advisor was great but the problem still not sorted yet for emails pass word not through yet quick answers and information about the product , very good and clear spoken english easy to understand ..... i found the whole process lengthy and at the end of it i am doubtful i will have achieved what i set out to do which is not be a complicated process , but it appears that xxx have made it complicated and i have little faith in the procedure .i am minded to move supplier altogether . excellent help 4 me as i am not much good with technology good service with help that worked an good to get english speaking person that i could understand . i am very satisfied with xxx + i will always stick with yse clarification were often very abrupt . you have special offers sometimes and promotion deals that you do not inform your existing clients unless about unless they ask or when we find out from friends that they have a better from you . good service one year of bein messed around by xxx very helpful and understanding staff .very satisfied customer . its the third time in three months i have had to ring xxx about my direct debit date .the advisors i have spoke to before did not change my date as i asked .i also rung yesterday and your computers were down . problem not resolved after a long wait on the phone am still without services i would n't reccomend xxx because i dnt think that ur price tarriffs are acceptable as my phone have always been well over my price plan and as i 've been a good customer for years on contract and pay as u go i 've never been given a good deal or a good price rate like all other people i know get off u got the answer i needed the lady was very friendly , professional and helped me extremely well . would not help ... could not help ... just because of outstanding customer service and understanding to my situation the advice sent by text is too complicated for me to follow , will have to get someone younger to get my bbm working again yeah when i tried to put the pin code into recieve my messages it didnt work i am not happy at all and i am seriously considering leaving xxxphone because i have had nothing but problems with the service well , my phones broken for about the 6th time , and this means clearly a bad model yet there 's no way for me to replace it with a new model without selling it myself even though i have insurance and have had to have multiple replacements ! 1st class service thanku caroline was ready to listen , understanding , helpful and resolved my problem for me without difficulty my query was n't resolved , and i was not given the correct information the previous day .as a result i have had to make an additional call and i still have not had a resolution and am left with a phone that keeps switching itself off . waited for more than half an hour , passed the four different people , kept on hold for most of my call , and yet not one of them could resolve my issue .not to mention the terrible telephone manner .sounds like a few people need a day off . customer care refused to follow the instructions from the technical department and have failed to honour my warranty . 5 service .still .not connected the person who dealt with the call took a long time to understand what i was trying to explain and on a couple of occasions i asked to speak to another advisor which she refused to let me do so . cos ya staff are amazing - very rude in dealing with a fault on your part - put on hold for 20 mins then hung up on - over all making me want to change networks and telling family and friends to do the samevery unsatisfied well where can a begin !i ring up less than 12hours before with the same querey and get a different answer either some of your staff lie or havnt got a clue what they are doing .all i want is a new handset and willing to pay towards it professional and very polished the service adviser today was excellent , but i was not happy that the reason why i had to call today is that i received no action last time i called .my query was resolved today though . i have too contracts with xxx and yesterday my blackberry broke i phoned up to see when i cud upgrade and found out that my upgrade date has been put back without telling me and as i have friends who get eairly upgrades i thought i wud get offered somthing decent but was told i wud have to pay over a hundred pound i am going to be moving both contracts back to orange as i was offered nothing to make me feel like i should stay just a blunt responce off no thats it we cant do anything else !apart from this have been happy with xxx . the man that i spoke to was pleasant and clear , and was able to help me showing how i could cut my costs .what more could i ask for ? i had good information and instuctions on how to fix my internet but i still couldny fix it he was helpfull listened to what i had to say and we managed to work out what i wanted and set it up overall verry helpfull and friendly excellent service no i was very impressed with the speed of response and ali ( i think that was his name ) guided me through the whole process and even called me back later to make sure it had worked .with his clear instructions i was also able to rectify the email problems on two of our other phones - well done xxx - well done ali i enquired about an upgrade and decided to change my contract .i was under the impression it would be for 12months , but it seems it 's for 24 , i will need to speak to xxx about this .also the delivery address was noted incorrectly for which i had to call xxx again to correct this . the advisor i spoke to gave an excellent service , from start to finish .he immediately identified what needed doing and how he could be of help .service was first class !- absolutely astounding !i hope the chap i spoke to gets to hear how thankful i am and how pleased i was with this service . i would like to be able to cap all the contrakt not just the mins my first call was regarding my price plan and the advisor was not helpful in the slightest , very disappointed in the service therefore i will be terminating my contract in june . just found the girl help me extremely informative , helpful , polite and quick in her service . good communication . you were being dishonest and i 'm well out of pocket because of it .i will complain to the regulator . i had a problem , it was resolved so i 'm happy .took a while and at times frustrating but everyones human . very happy all round , particularly with the advisor i spoke to .very professional and a credit to you . because he was polite , answered my questions and did what i asked , my complaint is aboit this survey aand the numerous calls i 've had in last week overing mer 'special deals ' to spend more money !if this gooes on i will leave voadafone ! the advisor was efficent + explained things to me+ was pleasant to talk to + very helfull quick efficient and polite quick and easy service x gentleman on phone was very polite x took 2 calls to get problem resolved but individuals fine the lady was really professional and offered clear advice and read me out the message she had attached to my account .call was very well handled . my query was dealt with quickly and efficiently and the operative was very friendly and patient staff were v friendly and polite , the call was answered quickly .the handset requested is being delivered tomorrow very fast service . lady was polite and helpful too my needs i have just told you .it has taken six phone calls and four vista to your shop in harrow and i still do n't think it is resolved .i keep being told that it has been changed on the computer and then the next person tells me that it was n't done .the last time i was absolutely assured that it was done and yet ''a job was n't set up ` so i still have n't received a bill . no call back , no signal , have had very poor signal for a long time and you offer no solutions , ca n't call out from phone as no signal , not getting important calls and messages till a day or two after sent , have 3 phones due to be upgraded and if no call back today , am closing account because you are not giving us the service that we should be entitled to my questions were answered to my satisfaction poor service from initial advisor .asking me to go into store to sort warranty returns .she was poor but sorted in the end great customer service . i was able to get through quickly to someone who was pleasant , efficient and reassuring because i am living in austria after moving from england .i am unable to change my direct debit to an austrian account , i am unable to change my address & you are unwilling to give me a better bundle & my phone bills are horrendous each month .if i knew this was going to be the case i would not have renewed my contract . great staff good service and understanding of costomers ! because you help your seft too my money and cut me off before i ce back off hoilday just very helpful basically ! ! solved my problem immediately and it felt like i was on the phone to a professional rather than most call centres full of 'chancers ' and con-men . but at same time i am worried .i have been told that xxx 360 is to be shut down .how will i move my contacts after that ? customer service was very helpful , sorted out my problem without no stress , very happy with result i was very pleased with the way that he sorted out my problem .he was very helpfull and polite i was waiting for the service to resume , so there was a short delay .all in all very good . great service of course ! because my internet service has slowed down and this issue was not resolved my bill was massive , the handler was surly , the explanation i got was annoying , i 've checked my phone and i received no text telling me that i exceeded my data limit five times . i 'm told i 'm a great customer when you wish to offer me a free phone for friend or family ( which does n't benefit me , but benefits xxx with a new customer ! ) .but when i need help , it 's not a option , does n't make sense to me ?what do i know i 'm just the customer . the service was first class ! you are very good fed up paying xxx , through the nose , for poor performance mobiles on a network in the island which is too slow compared with city ( e.g .inverness ) speeds 1 happy with xxx overall 2 technical problem could n't sort it at that time 3 girl very helpful although the lady was helpful , i did not get the result i wanted yes i have been a xxxphone customer for many years and when i upgraded last time i told the man in xxxphone macclesfield that i only wanted 18 month contracts .when i phoned to upgrade last year the man i spoke to said i had two year contracts but i could upgrade in february .and have just phoned to upgrade and have been told i ca n't until jun !i find this ridiculous and wo n't be taking out another contract ! mainly the ratings were not better as the problem that i wanted fixed still exists . the flexibility & the discretion the advisor is allowed is not enough .i wanted more internet time & just generally more for what i 'm paying but that was not possible . firstly i would like to appreciate for ur service .the adviser who took my call has taken my query and solved it as soon as possible .she 's very soft spoken and solved my issue at the quickest .finally thanks for everything and hope this kind of service continues . . cheers im very happy with xxx . . because xxx are about as much help as a chocolate teapot i 'm sick of xxx making loads of money from me when i go on holiday .your a greedy company that tries to make out that your this amazing world wide company .if you was then what i pay in britain would be enough to cover me at least in europe .i signed a contract with xxx not xxx uk/spain/france etc good comprehensive info . it was plainly obvious that despite paying xxx fortunes over the years and a helthy monthly bill for 5 nbrs the guy was trying to get me to accept a week or two without a phone will my knackered phone was sent for repair .unacceptable . excellent customer service always willing to help , and always do help . whilst your staff were very helpful & friendly , it as taken 3 calls to date & i 'm still waiting to confirm the problem with my sure signal is sorted out . because everything was straightforward no antidisestablishmenterianism excellent service ! my reasons for such a poor rating are as follows i have been wrongly advised by numerous people from different departments of xxx phone and still are with the same problem had i been advised properly in the first places problem would have been resolved by now and i would have a working contract phone i have two contracts with you the most recent one i took out with you after much caution as i have been with 02 for fourteen years it concerns me that i have signed up for two years with your network now after the events of the last week and a half ian extremely disappointed the last person i spoke to got everything sorted but the other 4 people i spoke to from 4 differant calls did n't do anything to help good service the advisor was very helpful the advisor was very helpful , polite and friendly .helped me as much as he could mainly because of the continued outstanding customer service that u provide thanku passed around .still have problem 9 because would recommend xxx generally they are very good .5 because my query is n't resolved 8 because i was satisfied with reasons but its not resolved yet because i was satisfied with my service the operators were very helpful very helpful staff , very grateful for their help very help full and caring allways so helpfull never had any reason to complain about anything problem still not resolved phone 3 months in a row because bills to high keep changing tariff but bill still to high dont think i will be renewing my contract friendly helpful advice .thanks . i am really annoyed and upset with the service and i can get better deals with other networks that is the reason i will be leaving . assistants all vy helpful quick response and problem identified and solved quickly . the guy i spoke to was so helpful ur employee used his initiative to alert me to a potential problem .i am gratefulcj h whilst talking to the operator and being put on hold after 5 mins to check some detail the call disconnected . not happy wiv upgrade dates changing twice this year even thou i been loyal customer for years and total lack of customer service to excisting customers .seems that new are more important the service was fine just marked it dwn slightly for the time spend listening to tht hideous music very pleased with the advisor who did all he could and was easy to deal with .he was really the main reason for all the good marks as it was a problem not easily resolved .on the whole i think xxx is a good organization with good systems and good staff with good customer service culture fully happy i have never had any problems before and i thought the person who dealt with my queary was polite and dealt with it quickly my queries were dealt with fully and problems resolved in a friendly helpful manner my bill was high ...i would have preferred a representative to call and let me know that my unlimited ( such a lie ) minutes were coming to an end hence the ( 5 )... i was very satisfied with customer service and all the other jargon ...a jobs a job ! quick and friendly yous are the worst phone company i have ever used will not recomend or be using again your staff are arogant & igronant and never seem to help i was happy with the service i received and hopefully the problem sorted . no overall very speedy and helpful get someone to call me asap good service whilst the person i have spoken to was helpful i 've yet to see any results .based on previous experience it seems that every involvement with xxx is usually chaotic .it 's not an exaggeration to say that every previous dealing has been extremely hard work .not one person appears to take ownership of complaints/concerns and i 'm always left having to contact you . i like xxx i always get treated properly and get help when i ask for it very prompt and polite response i 've been trying to get a replacement phone for over a month and had very little help from your agents towards it , with no phones in stock of what i want with no helpful suggestions as to what i can have .i need to get this resolved but feel like your guys are avoiding helping me out properly .a shame , this is the worst service i 've had from xxx and i 've been with you over ten years now , maybe i should go somewhere else ? i was happy with outcome problem remains unresolved , my advice was to take it into a shop , so pass the problem over to someone else .the guy on the phone was pleasant enough . it wasnt your advisor fault she was the last resort after not being able 2 get answers on line was greeted with a positive smiling can do attitude and the agent lisa i spoke to was very polite efficient and decisive and a real credit to xxx in my opinion ! ! thankyou lisa for all your help and time today ! ! mr hussain because i was put through to a number of different people , kept on hold an it still did n't solve the problem mostly helpful and did resolve the problem .thanks . i have been recently mis sold a contract which has cost me personally a lot of money even after refunds !i am very unhappy with the lack of concern .conflicting answers and general customer service .this has caused me a lot of stress .i will be cancelling my contract contacting offcom and taking this further .i have gone from a happy customer of six years to totally shocked and unhappy with xxx within the last month and would now discourage anyone from joining your company ! i just had to call back and go back through the process , this time all 10 's .my prob has been for over a year , despite my many attempts to view my current bill and former bills .firstly , you webpage said `temp not working- try later ` .and if i did get in to see my acct the only info avail to me was for ending period feb 2011 .so very frustrating to `manage ` my account .... my ratings were not based on the individual advisor as he did a sterling job and handled my query very professionally .dissatisfaction was due to previous experiences and my personal prejudice after bad service . good efficient service all brill good customer service excellent help not happy and will b going back to orange i was shocked at the price of my bill and would have preferd to be notified if i went over my minutes very well handled , packages clearly explained , helped to maintain consistent numbering across all phones in account , very pleasant manner i 've had two phone calls and a text from xxx to say i 'm due upgrade .my local shop did n't want to know told me to phone xxx so did that and was told no record of any one contacting me from xxx and she could n't help me .i have had three different stories from three different xxx sources .all i want is to know whether i am in fact due an upgrade and how i go about getting one .i get a different story everytime i contact xxx and not one xxx rep has offered to sort issue out - they all say - can't help ! customer service is great but signal has been really bad ! for the last 2 months my bills have been wrong and the advisors havnt been able to tel me why ! i just dread having to call xxxphone .firstly it takes forever to get through to someone , then after explaining to them the reason for calling they then transfer you to someone else and you have to explain again . new customer very happy everything i wanted was dealt with . i have been told several different stories by every advisor i have spoke too .i asked to speak to a manager but no responce as yet .i wish to resolve my issues but to no avail .i spent over 5k with you over my 24 month contract poor communication and flexability service good on phone , signal better although still on and off very polite and helpful member of staff who provided a better than expected solution for my needs . ive phoned a few times and had problems with some of your advisors certainly - call me and i will . my questions were all answered in a friendly and efficient way .i am very satisfied with the service . a prompt reliable service well u sed u had set up a mayment plan 4 me on the 12th of feb and i got a txt no monies wud b taken and then u took it and left wiv me nothin and i had stressed that , and then i rang yesterday wiv the same query 4 this mnth and he sed i cud do the same and then i rang bk 2day and she sed no i couldnt , so wot dnt u all communicate there or wot ? excellent and polite service from the customer adviser because i 'm really impressed with this one net express & how efficient the service is . there is a fault where every time i press 10 it sends 1010 only like xxx as all other company arnt good value .and me n the family are all on xxx : ) took 4 calls to resolve and only the last agent sorted the problem yes ,i wasnt aware i had 2 phone numbers allocated to my phone and i didnt know that i was supposed to go online and cancel the other number so i have been paying line rental on the one thats unused since sept 2011 ,noone said or took the trouble to explain ,just saying u have to read all the terms yourself ,which then man went thru at the xxx shop with me wen i bought the phone but didnt mention i had to do that ,and said he told me everything so i cud just sign 4 it ....i am still confused and think the customer service is disgusting ...i feel like ive been robbed and very ill informed . was lied to on getting a replacement phone and lied to when taking out contracts unable to access details of bills online .have been charged for products and services that do not have or use .call from customer services was unable to resolve issues and was only able to direct me to another department and was n't even able to transfer the call . i 've been with you since 1994 .i 'd of changed providers if i had n't been happy in that time ! very helpful service member of staff was very helpful and answered all questions to my satisfaction . the adviser was very helpful in sorting out my query .he answered my question well and resolved my problem for me quickly and efficiently . initial call was fine , but i was subsequently transferred to someone - whom i believe does n't speak good , clear english , & whom i suspect was working from the sub-continent .i have no issue with this , except for the manner in which i was advised .furthermore , their advice was completely contrary to the advice i received initially before being transferred .in order to complete my request i will have to wait another 3 months .utterly ridiculous & infuriating .not what i expected to receive having transferred to xxx in dec 11 . he was patient , friendly and prompt your **** am happy really could n't fault the service and the adviser was friendly , helpfull and efficient .10 out of 10 no success the person i spoke to was extremely helpful .the reason my score wass lower for recommendation is that our bills have been consistently higher than expected the advisor helped me with my problem twise and im happy with the servise my query was in regard to a subscription service to mobile sat nav xxx find and go which has apparently been withdrawn without notice .no alternative was offered as i assume there is none ! tim was very pleasant and helpful ! 8 they hung up on me before a resolve the reason for my ratings is the exact reason why i have stayed with xxx for so long .i have never found to have a problem with urselves .from on the phone to in the shops customer care service in what your staff provide is always of exelance , polite & friendly service . excellent in-store help really easy phone call i think the gentleman who dealt with my call this time was very helpful but i have had a lot of trouble with xxx itself which i am not pleased about . very helpful and friendly and did what was needed . yr web site dont work you laken my money and still cant get the service i requested total rubbish the adviser did n't know what she was talking about did n't answer the questions and cut me off .unfortunately there was n't a minus option in the grading or i would have used that the help was good but it did not completely fulfil my requirements !thank you good quick and friendly very polite and told me what i needed to know .excellent have been using xxxfon for years and their customer service is efficient and very pleasant am always left happy and satisfied hence my ratings of 10 for excellent throughout paul was so helpful and understood my situation .excellent service and got the job done .thank you paul . what i expect neil gave exceptional service today , which is not always the case !hence only 8 overall for recommendation all good experience not really able to help me but was pleasant .better than extremely rude woman i saw in pontypridd store this morning .will not be renewing my contract with u when it ends . well u cut me off with out telling me the ppl that handle it are very good but i would like to no when i 'm over not just cut off so a call or text be 4 u cut me off would be nice because i have been messed about since i renewed my contract in may 2011 and i am not happy having to ring every month good communication understanding as i have always used xxx as my network provider i find that the internet service hasnt been explaind properly to me and have had 2 expensive bills and no offer has been made of any help before this happend again so i have dealt with it via custnmer service and will pay the bill but wil change service provider when contract is ended thankyou thoroughly impressed with the service today because he dealt with us quickly and efficiently and was polite at the same time . very satisfied with the help , manor and quality of service . i got an sms saying my payment was late because of xxx 's incompetence - weeks after you took money out of my account using direct debit .you have repeatedly over the last 3 months had issues with handling a simply direct debit instruction .your web account access system is unnecessarily complicated and has wrong data .it ca n't be that bad by accident , you must have had to work hard to make your website so impressively rubbish !keep it simple ! ! ! btw i am a very sophisticated user , not a novice . advisor very quick and understanding and apologetic and resolved quickly happy with service , no complaints long standing customer .phone , purchased outright with history of defects with the model , refusal to change for alternate model . you will not let me transfer my credit to my other number bad experience with xxx but i can not default advisor i spoke with today the person on the end of the phone was lovely i have just heard that xxxphone have a serious problem in manchester city centre .....have had for a week or so.....the purpose of my call was precisely why i could n't get a signal in manchester city centre ....the person i spoke to told me there were no problems .....why did he not tell the truth ....?could someone ring me to explain ? the reason is she does the best for me and the only thing i can said thanks for hit for help call was answered quickly ,staff were courteous and helpful and sorted out my queries the adviser was polite in answering my question and i was statisfied with that i can and will always recommend xxx to friends and family . my query was sorted quickly and efficiently , with no hassle thanks problem was not resolved , have now got to go to my local xxx store in town wasting valuable time operator was polite and answered my query .not happy about being charged for 1 min for calls that last 3 secs , but apparently that 's the way it is . quick helpful service i asked to only pay a certain amount of my bill which the assistant agreed to but then she took the full amount which i could n't afford and i will now have to struggle for the rest of the month . because they were quick and helpful never had a prob with xxx i 've been over charged by 300 pounds and i was being fobbed off . prompt and friendly service . i was satisfied with the services i gave the ratings because i felt happy with the service that i was given .i finally got my phone working after figuring that i had lock it with a very old pin code .thank you very much with all the help xxxfobe loyal customer i used the buyback scheme and was told i would receive the money within 7 days and now i 've been informed it can take 4 weeks so i was misslead . because the problem has yet to be resolved , an i find the attitude very poor , something that in 15 yrs of being a loyal xxxphone customer very dissappointing .! quick to answer lady was very helpful and what i needed was sorted xxx operator very fiendly and helpful .suggested update sim .made no difference .issue definitely with network .phone fixed self when moved to a different cell . no time not considering about customer at all .if we ask one more question xxx staff usually transfer us to god knows which department and start everything from beginning .this is not the first time . because the lady who helped me tidy was very polite and resolved my situation i asked for something and i got it , with a friendly and patient response . my query was regarding a sudden lack of signal at home/work ( same place ) signal strength still poor .follow up text promised by your advisor not received . generally happy , guy just now was helpful and resolved my query but generally find with xxx differing advice from advisor to advisor which is frustrating , this guy was good though if they were higher there would be little room left for further improvement . after several calls to bottom out a question outstanding from december , finally got a extremely good advisor who resolved my issue quickly , and corrected mistakes made by previous advisors .if only i had managed to talk to her the first time . in simple terms , the caller identified any issues raised dealt with me as a person rather than just a telephone number and went out of his way to make sure i was happy and satisfied , long may this customer service continue as its been sorely lacking in the past . cos i have never had probs with xxx people i have spoke 2 are always polite and helpful impressed with service and knowledge after 2 years of orange i paid money the operator said she would send me some settings to get me ba k on the internet .i jave not re eivec these and i sti do not have the internet !i am not too happy .everytime i top uup with ten pounds i loose my internet connevtion i was on a price plan and because of a premium text message which i didnt read it was took from my balance .ima single parent who will be leaving xxx after 16 years of being with this company cos 3 is better which my daughter is with the service as ever very helpfully and polite very helpful . the adviser i called couldnt answer my questions and i was told i would be transfered to technical suport and was put on hold i was not offered the call back service you are currently advertising and after 10 minutes i was cut off the phone call was a complete waste of time the customer service at vodefone has dropped dramaticaly over the past several months and i when tje time comes i will not be renewing my contracts very polite an helpful not happy i got told then charged the wrong price plan for when i went abroad now i 'm trying to pay off a large phone bill ! !the signal is shocking i never have any ! !i keep getting cut off even tho i 'm making regular payments as much as i can afford to do my internet (3g ) has not been operating correctly for a long period of time .i updated the version to 5.0.1 yesterday and it was fine for a period of 12 hours then again it does n't work .all of my colleagues with the same version of iphone but on different networks do n't have the same problem .the reason the operator given was not good enough that the area i am in is not a strong area .if this is the case then why do my peers receive the network availability the pay for .i will not be leaving this matter until resolved . very helpful service the staff member was fine .the xxxphone signal in combe martin ex34 has gone from perfect to extremely unreliable in the last 5 months great service , helped with everything i needed i nearly always get a good service from you . . the problem i have has not been solved i have not been able to configure my fone to xxxphone i am still awaitinng a text from your service i was happy with the service that i received .that 's all . good and friendly customer service very helpfull advisor was helpful and friendly my situation was dealt with promptly and officently i was pleased how polite and helpfull your member of staff was and most ofall they explained every thing clearly . no quick speedy service . because that 's how i feel . good service staff is great but i am not happy with the quality and the cost of the product on my first call the man was unhelpful and gave me the wrong information and was generally awful .the second time i called on the same matter the person was more helpful and resolved my problem . bad service for the third time , no results and i was basically told to wait another week i had to escalate it to a manager and she could n't even help me because it was good i 'm not getting the service i an paying for and it 's beginning to lose me money .imo you are breaking or contract . you do not respond to e-mails and messages input on xxxphone .co.uk i didnt actually speak 2 u personally , i went into a shop .i 'm still waiting 2 get picture messaging ! until the signal box works reliably i will not be happy the guy who dealt with me was brilliant but the problem i have with xxx is i have never had my phone upgraded and my bill is 30 pound a month my friend has the same deal as me and is paying 20 pound a month the ratings are based on the recent i 've made regarding my bills and inrternet services satisfied with helpfullness from staff but issue still not resolved .got new sim upgrade to enable me to receive photos , still unable to retreive photos ! because i was satisfied with the service no quick n friendly amanda was very helpful , friendly , professional , & dealt with the matter expediently very good service because the lady who served me knew what she was doing in her job handler was very helpful this was my 2nd call today to request the cancellation of call divert .adviser wrongly told me divert was cancelled . solved the problem the . person i spoke to was very helpful and did not talk down to me he also resolved my problem in seconds assistant was very polite , pleasant and efficient , and did n't make me feel like my query was a big deal . not entirely happy about the info because the service is disgusting , yous aint willing to help me or sort my problems out , its a disgrace as i know the service you get for blackberrys and the internet is included as you pay for the internet , bbm and push messages , my bbm keeps going off , the service is terrible . . very friendly staff i had to wait 20 hours for phone connection so had blackberry non usable plus upgrade iphone .also i had to contact xxx after asking you to contact me in february . my phone has just been fixed and i ca n't go on the internet problem not solved :( i have always been dealt with in a professional and courtious manner from people who seem to go above and beyond the call of duty .fantastic ! efficient effective very helpful with query she was quick , bright , and .helpful . customer advisor explained query very well and got through straight away very helpful ur adviser woz very helpful .a stil cant gt on the imternet !thanks top service , top advisor , polite and resolved my problem :-) the call was great the guy was really helpful and understanding to my needs and stopped me worrying the advisor was very polite and well spoken your advisor was very helpful and the service was 100 % where shall i start !you text me two weeks ago to say my bill was overdue .i spoke to you and you said not to worry it was a mistake .then the next week sent the same message again which i ignored as i knew my bill was not due til end of the month .you then on monday cut me , my husband and son off .after a conversation with you we were all re connected until today when you cut us all off again .none of us owe any money on any of our accounts and for two years we have asked to have our own accounts we have spoken to you , sent a signed fax and been into the shop but no joy .i wont be in the least bit surprised if we get cut off again before the week is out as your company is so inefficient in my experience and i will be leaving asap ! the lady i spoke to was very patient and understanding and most helpful in sorting out my problem .and most importantly she ` listened ` to me . staff great : ) disappointed situation may take 24 hrs to resolve ! sorry i would say 10 speedy response to my call and precise information .good job he tried euerything he could to help , ending up advising me to call my bank where the problem lay and was rectified straight away they done their job well and politely jennifer was very helpfull but previous calls were a bit of a shambles because my problem still not solved ive been told 3 different outcomes by 3 different advisor . 1 . service is too expensive and never seems to be quite honest .2. i was offer a method of payment , yet this is quite standard customer care .3 she was kind and helpful . u asked the questions iv had to spend extra credit on trying to get in touch with you .they hav taken 5 ponds off me twice and i still hav no internet or bbm good efficient services problem not solved .a battery saver app wiped my connections and i still cannot send mms.need an email and this could not be sent by the advisor collections department would n't even speak to me i am not sure which phone call you are basing this on .the male member of staff who assisted me on saturday 24th was very thorigh and helpful nbut asked me the same questions over and over and this was a bit frustrating .he did deal with my request effectively but at times didnt appear to take my answers .the wonan on sunday was very friebdly and chatty she dealt with 3 separate requests very efficjebtly and quickly . be cos u have t been sending me the bills on time xxx are a great company first person i talked to gave me wrong info- second promised to send a pac code within 2 hours and not got it had nothing but trouble since moving from orange to vfone via business phones direct . service is prompt & efficient .in ideal world i would prefer more flexible price plans . you asked happy with the way the adviser dealt with my request . that 's what i thought got what i phoned for and advisor was well spoken an polite .however i dont think you should charge your customers for calling you everything was fine except for the fact that i had to call back a second time to resolve my query because i was put on hold first time and call was abruptly terminated i feel as if xxx let me down , the staff have no power ... so what the point in having customer service people .i ca n't wait to leave and tell every body humanly possible about how bad xxx & their service is people service was excellent , promises were kept , everyone helped me until everything was resolved the 2 people i spoke to we 're foreign , i could n't really understand them and i could n't understand what they were trying to say .i was on the phone for 35 minutes trying to get my head round 1 question i asked .when i call i expect to talk to somebody i am able to understand . relatively satisfied because bill to high it sounded like i got put through to a call centre in this country ( england ) and they understood fully what to do .i 've had experiences before where i do n't believe it was an english call centre and they had no idea , passing me from pillar to post . was very pleased with the service i received advisor sounded british n despite being in wrong dept still answered my query !i was advised how to cancel my contract as requested !if the reception nationally was as good as this advisor i may not have been looking at cancelling my contract ! ! the advisor i spoke to struck the right balance between professional attitude and familiarity and ensured that i was well treated as a customer she is a good worker included in previous messages .thanks the lady was precise , clear & kept it simple . good service and helpful polite advisor , very helpful and patient .my queries were dealt with and problems solved .also short wait to speak to advisor . ur advisor was very help an found an answer to my problem very quick found the advisor very helpful very helpful and sorted the problem the gentleman was very helpful but unfortunately my problem has not been resolved cos my query has still not been resolved you sell things by lying to your customers i have always found asistants polite and helffull .thank u good service from the guy i spoke to one net still not connected with xxx in terms of sorting out the landline number as quickly as changing the contract .happy with everything else this time .customer support definitely improving and was very happy with the person on the phone . excellent service xx very happy with service provided i think the service was brilliant i received too many errors on my account recently to justify recommending xxx 10 because it 's totally expensive and there is less facities then the other networks . the representative on the phone was very helpfull unlike some xxx employees .although issues not resolved he has promised to call me later and resolve it .even when i ranted on he remained clam and helpful i called customer services yesterday , they confirmed that you had stock of the iphone 4 64gig .they took my order confirmed all was good and i will receive my new phone today .i called customer services today just to get an update on the delivery and surprise surprise there was no stock and i was never going to get my phone today ! ! did anybody call me to manage my expectations no , the customer once again has to do all the running and calling ...shocking ! in my experience xxx are the best in customer service , everytime i have called i have always been treated well and problems always been resolved . no pleasant staff and helpful x no resolution no call backs when promised no ownership of problem no urgency the lady i spoke to was amazing and could n't do enough for me ! ! ! the person i spoke too was very belpful but i didnt get the answers i needed we r very upset with the service we r getting your advisers make araingement wit us and then xxx do not stick 2 them last month they cut us of a wk b4 the bill was due wen our contract comes near the end we will be looking else wear not happy with hand devise because i have always used xxxphone and they have always been accomadating because my problem is not sorted yet 7 good service all questions answered . if u gave me my pac code as requested i would answer this i just went onto a contract tariff after allways being on xxx pay as u talk and my circumstances changed and i 'm phoning and texting a lot more and have gone way over my minutes and been left with a hefty bill so i needed to change my tariff again and it is expensive .the young lady i spoke to was very nice and deserve to be promoted , i was very impressed with her . problem unsolved disappointed with the level of service that i have come to expect from a company like xxx .to discuss more please feel free to call me any time . , efficient and helpful very kind lady who took her time to explain things to me .always checked things if she was n't sure and gave me good advice .said she would document everything we discussed so the next person can help me further . very happy with the service my problem was fixed and the girl i spoke too was lovely i thought the way the person took time to explain what was going on and had a lot of patience as i am hard of hearing i felt she realy tried to do my question quickly and effeciantly professional and very helpful advisor .100 percent happy . high ratings because all questions answered quickly and satisfactorily you have failed to deal with my query ..failed to call back and now stolen money from my bank account.call01473785115 by return i ca n't use my internet when i 'm at home and it still has n't been resolved and my phone is new ! ! it was a great service he explained everything 2 me just good service , apart from waiting for 20minutes at the start polite and friendly service knowledgeable staff .not pushy . super frienly service with no hassles highly polite , efficient and knowledgeable - brad in swindon store after having had a phone on the orange network for more than 10 years , i went into their shop yesterday to switch to a contract .i took all the paperwork they asked for and they laughed at me and said how did i expect to get a contract with what i had brought along .as it was the very information we had previously agreed on i was not impressed with them .they then said i would not get a phone off anyone else and i said oh yes i will watch this space and 10 mins later i went part and waved to them with my brand new xxxphone contract phone .i was very impressed with your employees in the cheltenham high st branch .they were helpful and polite and efficient .all attributes sadly lacking in your competitors .so thank you xxxphone .k. parke . no very nice , helpful and knowledgeable member of staff the sales adviser was very helpful and talkative nobody is perfect but xxx were pretty good no everyone in the shop was friendly , made eye contact and smiled .they were helpful and courteous .they listened to my specific requirements and were sorry when something sent wrong .they rang me back straight away when i rang and left a voicemail to say that 's phone had not been activated .they should however have followed it up today instead of me having to go into the shop , but nonetheless yurek spent time with me and sorted out the problem i was very happy about the way the sales advisor helped me with what i needed the staff were really helpful and friendly and got me my upgrade quickly you have got to be having a laugh now .i hope someone with a pulse reads this .have a nice day . everyone was very helpful and friendly the staff at the marlborough branch are always extremely helpful & very polite . pleasant experience , pleased had included in previous message .the advicer was great excellent service far beyond expectation because i got good service i was welcomed on arrival at the your shop in canal walk swindon and dealt with on an efficient and very pleasant manner by laura. i will return to the shop in future ,easier than dealing with xxxphone direct ! staff were most helpful and arranged a welcpme change to my contract and answered my questions . service was n't great but pleased with product the gentleman that serve me was really helpful took his time to explain to me .all about my phone made me feel at ease the customer service was not the best but the phone is good with a briliant contract package . no we were very satisfied with the polite and helpful service .thesales advisor was excelent as senior citizens changing a mobile we have had for 9years we needed a lot of guidence and she was very patient thank yous i have been with xxxphone for a long time and have always been impressed with the service .lou who served me yesterday was very helpful and knows her products well and was able to provide me with a phone i am very happy with . had a tech support guy , who was efficient & amswered any queries well , i had gd info .delivered v nicely & left shop happy .it is my own choice not 2 recommend 2 others but i will say i found v helpful . very polite and attentive staff from time of entering store and promt attention to transaction just all good the sales advisor , colin , was very friendly and helpful and struck up a good rapport with me .i had also shopped around for the best deal with other networks and was pleased to be offered the most competitive deal with xxx , with whom i am already a customer . they were g ood ma given good clear advise on products super customer service from lou and iphone specialist cd not have been better ann rigby i like xxx and i live in newbury the assistant was helpful , friendly and did her job well . efficient and professional service . sorting out a problem from my previous visit to the newbury store , which caused me to be without a phone for a week when i was abroad .lets hope this time it all works out .edward marriage . length of time resolving nd sim not faulty , network wos down so wrong info given have n't got time , would take all day your adviser was extremely pleasant , polite , helpful and courteous the team member was consistent considerate of my circumstances and definately an advocate for xxx the man i spoke to on the phone was n't very helpfull why ? thieving xxx wo n't change .you are wasting your time and mine . i asked for the internet settings to be sent to my phone and they haven.tbeen sent completely satisfied **** i rated them as they were pretty helpfull good customer service ,however my issue was n't sorted ,and i 'm not sending picture id to prove my age . always great customer service polite and helpful the first girl a spoke to told me a ca n't use my i.o.u to top up my blackberry service which was a lie , this has seriously made me think yous are at it , was not happy not being told about 30 day cancelation period .other than that very happy . your network does not allow me to use any features of internet can only call and txt so no point having this iphone but am stuck for under 2 years so u miss sold me this contract there fore am not helping with the product or the service i would not recommend xxx as a supplier as you are too expensive and i have had too many issues with you .in this case your colleague was polite and efficient and the questions were more about about her rather your service . the adviser solved my problem very quickly and professionally . the young girl .i spoke to was outstandin but the young lads was n't so good but did sort out wot needed to be done very helpful no time on hold lady was very help full and got all the info i needed really quick very frustating experience to try and register a card by phone !too much advertising and not much else !your website too is equally poor and messy !time to find a more sleek provider !when i eventually managed to speak to someone , he was very helpful and sorted everything out for me . polite , carried out changes requested , delay in request explained .overall a good service , could do without 4 texts asking me for ratings ! had the adviser more knowledge of the iphone she could have resolved the issue over the phone .as i managed to eventually do for myself . i called up about a problem with an alternative phone number ( 07710 156685 )of which i am listed as authorised to enquire about it .all fine - passwordok as always - was directed to an iphone technical expert and he would n'taccept me as he said my password was not correct .however , i had just toldthe previous person the same password and all was fine .i found the iphoneperson very unhelpful and unsympathetic and not resourceful at all .i hungup out of frustration and called back and went through all the checks againwith the first person and then again with another iphone technical expertwho accepted the same password without any fuss .i got my query answered inthe end but it wasted a lot of time as i had to call back and go through itall again because your first iphone technical expert did n't accept thepassword .i find xxx excellent usually and although i 'm sure this wasunusual it was nonetheless frustrating , time wasting and left me with anasty taste as he was n't particularly pleasant .btw i have n't time to wasteand i have n't tapped this out laboriously but typed it and cut/pasted into atext .i hope this feedback was helpful . a big mess up by one of your xxx staff very fast with my problem thats 4 q 's was very pleased to get through to a uk call centre , my husband had a very long and unhelpful conversation with an 'orange ' call centre .guy i spoke to was very helpful and made sure what i was getting would suit my usage .very happy . very good service and helpfull advisors all the time i was with o2 before and you will never get a team members understand your financial situations and helps you xxx is no problem all the time they go with extra mile no understandable and good manners overall . very happy how xxx answered my problem but not happy with a blackberry phone - always seems to be things going wrong . very polite lady on the phone who has really helped me thankyou ratings are based on my opinions first class service , ask a few questions about the problem with my phone and decided to send out a replacement next day excellent network , excellent customer services and advisers , good packages , etc , etc . i was satisfied with the service problem unacceptable and costly cannot understand why pay for text i did not arranged and you cannot supply detail . problem still remains unresolved .no ownership of problem taken .no reassurance . the first rating was based on overall experience throughout about 4 years of being with your company .i 've had a few bad experiences based around customer neglect , lack of reasoning and general neglect as a customer .although this has improved .my second rating would have been a 10 however the advisor had to ask a senior member of staff when i felt it was a query the advisor should have been trained to deal with , therefore this is why i scored the third question a ten .hope i have been of help to you , if you need any more questions answered i 'd be happy to oblige if someone rings me and renegotiates my tariff .i 'm also unemployed so consider me for vacancies in surrey .many thanks : ) i got misdirected by the first person i spoke to and was put through to technical support instead of collections and was then cut off , the person i spoke to eventially was very helpful and helped with my queery . i have been with xxx a long time and am more than satisfied thank you your customer adviser recognized the mistake of the person i first dealt with at the xxx shop in hitchin and rectified it by issuing a credit to my account for next month before i even got onto that point .that 's customer service !thanks the problem i called in with was resolved within minutes very unhappy withxxx i expected a litter more help with ways i might be able to save money on my monthly bill . no it would take long and you would not do anything about it anyway competent and helpful questions were answered quickly and accurately first time .only issue is the long winded process of selecting who you are to be directed to just because good response your company is **** . advisor was very friendly and helpful .however certain rules would not let me change things hd was most helpful & polite the person / people who handled my claim where great .however the replacement phone i was sent came with no battery .i called back and your staff did apologise .i was told the battery would be with me the next day like the phone .i called as i had n't received a text with the delivery details to see what was happening and was told it was sent normal post and will have to wait 2-5 days .a note has now been put on my account so i can collect a battery from my local store . i am at work and my son has gone with mine and his id to collect it for me .i only hope they give him the battery . excellent friendly service i have been with the same network for years my family and friends are to ,the staff are so nice to talk to you get excellent deals i would never change : ) the advisor did n't sort the problem but have since spoke to another advisor and now it 's sorted . . thanks the reasons 4 the ratings is that the advisor was very helpful and she was a good listener and she was funny person was helpful but my problem was n't solved . you have totally screwed up my sons birthday present of a new phone and as if that was n't bad enough it has taken 2 shop visits and numerous calls to sort out not to mention the time it has taken me - 2 months .you also had the nerve to charge me for 2 months line rental due to your staff inefficiency - good job i am on the ball . very helpfull and understanding i am ,a loyal customer with ten contracts but xxxs service and problems hav been unacceptable .and their treatment even when their fault is terrible i made an enquiry into upgrading and the lady made it so clear and showed concern to the pricing and use to my needs . . good customer service to be perfectly honest , both my queries were dealt with , however , they were dealt with in a very rude way .and an unhappy manner and approach was given . because i was very happy with the service you gave me she was a nice lady who spoke to me like a real person rater than what was prompted by a 'script ' .very patient as i had a few queries .also had a relaxing telephone manner , keep up the good work ! mislead sales and poor service i found the adviser very helpful + very polite i had good servis from xxxphone in the past quick efficient service .helpful and friendly . i never got the right answers too long process for nothing good service excellent customer service , friendly & answered all my questions promptly . very good service , friendly staff , no what they are doing . have always been happy with network till now .upgrade date keeps changing have had this phone 3 years .advisor was friendly and polite but could not satisfy me with answers given advisor very good , explained the problem efficiently , very happy with caroline . very helpful answered all my question .polite and well mannered i had a problem today am it got sorted out that why i rated it hi xxx satisfied customer for many years i was told on a number of times i could upgrade in march but now you say i ca n't not a happy bunny not happy with ur service , cant receive pictures , loose signal and u dont care . beacuse i was very with the service i recived very satisfied with the service spoke to 2 advisors .both very pleasant to deal with .both answered my queries excellently .i am very happy with their service . not a good service . it 's first time somebody at xxx dealt efficiently with my query ! good service indifferent to customer and not caring enough very good service that you offer 10 the advicer i spoke to was very helpful the lady made me feel welcome worst product worst it support and the worst custer services ever . i have been a customer of xxx 4 many yrs & in all of that time overall , have had very little problems . i was told everything i needed to know and was satisfied and in a relatively short period of time too it was a good service fast and he solved my problem ! poor advice . .no call back from supervisor as expected i called to enquire about internet usage , somthing i have little knowlage about .the young lady that delt with my quiery did so in a manner that answered my questions without making me feel in anyway foolish for not knowing what may well have been obvious to a much younger person . because she solved my querie because i cannot at all afford my contact anymore as i am now pregnant on maternity leave and you will not help me at all .i think is is totally unfair .how can you expect someone to pay if they have n't got any money ? ? ? ? ? ? ? ? ? ? ? ? i was fully satisfied with the help given completely uninterested in helping to solve problem/questions .i will now consider changing provider . i was not able to understand advisor , he might facing problem in speaking .he did not answer my query . helpful service , fast service . i was unable to get through after selecting no . very satisfied service always wanting to help and very polite good service very helpful with all question as kirsty was very helpfull and easy to talk to person was unhelpful ... seemed reluctant to tell me how to reduce my bill cost and did n't know what the cover me insurance provides me the lady that i spoke to was beautiful the lady was very helpful and dealt with my enquire effectively . some answers not very clear lovely girl , very helpful indeed and very efficient at answering my questions .she was really trying to make a difference .i hope she is rewarded . yes as i high user that has worn out the phones main button i think it is terrible that you ca n't change the phone therefore i will be looking at alternative suppliers ie 02 and seeing what deal they can offer me as i understand they actually care about their customers and do n't treat them as just another a/c number call is always answered quickly , and problems dealt with efficiently and polite and friendly my problem did n't get resolved and still is n't now . the adivser was very helpful and polite first i have been charged for txts that i did not order or receive .2nd my a/c has not been set up correctly when i took out a new contract in jan the previous queries which i 've had in the past have not been dealt with , including problems with the way staff have spoke to me and that certain things were not put on the system so when i come to ask about these , no one knows what im talking about .it also feels that i have been lied to to stay with xxx something which i will be considering when my contract comes to renewal you were helpful and polite overall i am happy with you as a provider but today just was n't able to help with my problem over the phone good custmer service the service i received was completely to satisfaction , there are no faults at all .so therefore i 'm a very satisfied customer .thanks . the lady who i spoke to was most helpful and her telephone manner was friendly . good service how long have you got ? ? ? very clear understanding and .i think he shluld get a pay rise customer service was very good . the query is still going through as xxx claim payments from january and february have been declined yet my bank tells me that no payments have been attempted to be taken good chatty guy on the phone , gave clear explanations , got what i needed . i spoke to a gentleman named johnathan and he was very friendly and very helpfull . personon end of phone spoke clear english ( not someone say overseas ) and he was v helpful . excelant service issue not quite resolved , although i 'm pleased wth what was achieved .i 'm sorry to say that when advisors wiyh a fairly strong accent speak quickly i find it difficult to understand them . very satisfied 10 out of 10 & barrie was his name thank you .... xxx have always be helpful and the staff have always been polite and plesent..great service .. :). . no that was't part of the deal ! kerry was really easy to understand and very knowledgeable , as i 'm going abroad i wanted t make sure i was n't going to get a huge bill on my return !thankyou quick knowledgable polite understandable very happy with service . 8 due to the quick payment service that did n't work on this occasion and had to be put though to a member of staff .and 10 's because the rest of the call was excellent and ever helpfully i was having an e-mail argument over the employee advantage scheme issue and they eventually understood and applied the discount .i believe that the policy of verification needs to be looked at as large organisations have firewalls that prevent replying ! ! advisor told me everything i needed to know and information need to email well i have been in touch with customer services for the last 3 days concerning my wifi and i have only resolved the situation today .i was thinking strongly about leaving xxxphone as i was n't getting the answer i needed until today and after all my time it was the matter of something really easy .i spent 40 minutes on the phone the other day only to be cut off and i must have spent a total of 2 hours on the phone trying to resolve this matter problem resolved quickly & efficiently . staff dont know what they are talking about , cant do their job properly , rung up over 7 times and still not got the problem sorted .the worst **** network there is the team member was patient , knowledgeable and pitched the techno speak approprite to my knowledge level .overall a good customer services experience .thanks . my query was n't resolved , the call took much longer than i could ever imagine it needed to , including multiple periods on hold , the assistant was unsure which department to redirect me to , and most annoyingly the best they could do for me n the end was to ask me to physically go into a shop - somewhat ridiculous for a 21st century telecoms company . happy with everything , length of time on phone to your advisor being very helpfull good polite helpful operators today thanks she told me blackberry services was not on my plan , but on 'www.xxx .co.uk ' it clearly say `blackberry services and email included ` . have 4 phones with u on business and 2 private and thought u could do an earlier upgrade than 6 months but u couldnt oblige-will be changing all phones over to orange when contracts expire .thankyou . no very pleased i wanted to cancel a mobile broadband line from the business a/c but have had to contact xxx 5 times .the process is so difficult and the customer care team could have given me the correct info the 1st time .they have been obstructive not helpful . she was so friendly and understood my problem with the handset .she wanted me to change the battery first and told me that if i have the same problem again , then contact them .she just order the battery . when i spoke with someone today was 10 i just text 10 because everything was carried out very efficiently the assistant could do nothing for me nor did he seem at all interested in doing so good attitude service is amazinggg clear and useful advice good service i would like to think that the problem was solved , but not sure yet that it is .first adviser more helpful than second good service good customer service that 's 4 questions ! ! ! my answers are self explanatory good manners polite dealt with in a fast and polite manner , something that 3 are n't capable of , which is why we switched . super advisor changing one of my contracts was dealt with efficiently & was pleased with the outcome . my query was n't resolved when it was suppose to have been . different information from what told before because i have on going problem with my handset for months and i am not happy with the company at the moment ! i have had an ongoing dispute with xxx about my internet coverage that they have failed to address and resolve , thus why would i recommend people to xxx ?on today 's call there was far too much automation involved in the call and the operator could n't give me a definitive answer to my questions so you are lucky to get a rating this high ! ! ! ! u dont help anyone but urselves sorry but i said all on the phone and it didnt do me any good so no point saying it in a txt good service problem not resolved rubbish network should have never moved from 02 will be going back my problem was not solved . could of been bit better with terms and consitions at start of upgrade when we phone the call centre they are extremely helpful but your store staff are not .also the store staff always contradict what your contact centre staff say !jane hammond because i was completely satisfied with how my query was dealt with .they were also very polite the service was great , people were helpful and went above and beyond to help ! well explained to me fast and polite always very helpful been with xxx a long time happy with my service because you were unable to do what i asked in the call , it was in regards to letters i have sent to you which you have failed to respond to , failure to keep me informed of investigations on my account and mis-selling etc . my own views because xxx are ripping me off ,... they dont care about customers problems.... and they are pathetic your service is appalling i 've been transferred at least 10 times today alone and still have n't resolved my problem my experience has been truly horrendous but thanks for asking , i 'd like to think someone cared but i 'm sure they do n't , despite having been a xxx customer for well over 4 years you are rubbish the advisor brightened my day and was very helpful i was very satisfied . that 's four questions ....silly fizzback very good could n't resolve the problem i had with my voicemail box efficient ,polite knew what they were doing service is what i have come to expect from a company i have been with for a long time al my questions answered straight away without getin them read off your manuals felt like the person actualy wanted to help case well handled , the advisor was quick to understand the problem and immediately corrected it was a great and easy service i had 2 push a bit 2 get him 2 try & relieve bk up .i cudnt hear him very well .cudnt text abroad becos it was nite there , 2 check if prob solved . quick ,friendly ,and helpfull . did n't like the 0845 number but it seems problem solved my query will not be resolved until tomorrow stuff member was really helpful but my problem want resolved the slight problems i had was dealt with immediately with no fuss just sheer quality in communication thanks very much all good . coz the person was polite n helpful and assisted in my query professionally and respectfully .i arrived an the reason is i find that xxx do not seem to keep to there terms that we are told at the beging of the co.tracr because when we rang 2 weeks ago you said we will process your order but you did not do it . michelle and in particular , adam riley , were very informed and helpfull penalised because iam on payg you have stopped sending me bills by post and i have n't been able to view a bill online for over a year .you should be showing me my bills but i have no way to see them .so i 'm not happy . no read my text/ or was only the number recorded .i should have known .pity gave me good advice , answered my questions and sold me the package right for my needs because everything was perfect . the person i spoke too was very helpful and friendly and satisfied my query the only negative is the time it takes to get through when making the initial call she was very pleasant but i ca n't rate xxx any higher as the rates and packages are too expensive for me x lack of understanding about being on jsa and fact no other source income and about being able pay over longer period i was n't annoyed at charlotte it was the company themselves for a dispute in payment . very satisfied with the service i have 51 reward codes i dont use an internet so please give me some credit bk i am a brill customer please an thanks , god bless no mater wat . customer service man very helpful but query not completely sorted waiting for someone else to contact me . callquickly dealt with and politely you messed very badly with instructions for email install neglected.very disapointed .rate this experience a 000 ! customer service is non existant .refund department are not informed until 5 days after i complained an illegal payment had been taken from my credit card .my calls were never returned .disgraceful treatment of customers just because your service was good and the deal u give me was spot on ! ! : ) your paperless system is giving us serious problems at this time , so , quite reluctant to give favourable feedback right now . because the people are really helpful and can help sort out a problem at each point of contact the service was excellent .the staff in the shop were very helpful and patient in showing me how to use the phone .i rang customer service who were very helpful .good service by everyone .thank you did not solve my problem my questions were answered efficently and courteously , thank you . . . .adviser was very helpful and friendly , but on this occasion was unable to resolve problem through no fault of hers you 're not listening to me ! i was/am not at all happy with my original problem , but the guy dealt with it exactly as i 'd hoped - quickly , pleasantly and with a full refund . advisor very helpful and helped sort out an issue i had with my bill .if only i got this advisor every time i called it would be so much better ... have called everyday for more than a week and my phone still does n't work . new price plan saving me money the best thing is i can actually speak to a person if i need too .not like some other phone companies .thanks . the guy got my phone working still waiting 4 u 2 txt me with details i requested caroline & caitlin both friendly and helpful .they made it ezy 4 me 2 chg my contract & save money .thx 4 the gr8 service . the advisor i spoke to was excellent , he did everything he could to help however there is nothing that could bring me to recommend xxx to anyone .nothing but hassle . because i felt very satisfied once i finished my call i do n't really like xxx the person i spoke to was very helpfully and polite and did for me what i asked to be done . i am not happy with your sevice as i have 97o mins left and you say i am out of credit v good all round extremely helpful , polite and friendly very easy to access your advisor , good security questions advisor very polite yes no help when i needed it been made redundant no money comming in ask for help none given . because i was waiting all day for it from justin tb was not satisfied got the answers 2 questions clearly and they were helpful . everything is working fine on the phone .regardsjohn swift the query was handled quickly and efficiently , there was n't much waiting time , only query would be was the call centre in the uk ? very helpful and very friendly because i do n't really know if my query was answered .the advisor told me that maybe my query had gone through and he would call me back but i have heard nothing .i do not know if i should be waiting at home tomorrow for my new phone to arrive u got my problem sorted and were very polite as well very helpfull as u wer very helpful ,polite ,however had to ring twice to get the matter resolved .u got a prizedraw gift for this response lol ; ) very helpful , friendly , spent time finding best deal . because my problem is still not solved n the customer was nice cuz paul sorted my problem out n woz very helpfull x not resolved - waiting for call .... becouse i think voder are the best network for me coz i am very satisfied very pleasant and helpful your website does n't work and after speaking to your advisor did n't make me think it 'd be sorted out i found the operator was very helpfull with my problem and was sorted out very quickly the one drawback was the cost of the call good service friendly helpful lady it was verry slow and i get more from tmobile and orange customer service was great , the people i spoke to were efficient and helpful and my queries were answered with speed i had gone 2 top up my phone and when i checked nearly an hour later it was not on my phone i was using a new card and i hadnt registered it the lady who i spoke to sorted it out there and then she was very good the gentleman on the phone was very polite and very helpful . i found xxxphone very helpful helpful and polite great customer service and empathy fast and effiecent service friendly , helpful and efficient .thank you ! because there was no fuss or trouble and they were very helpful ,tnx it did n't solve the problem .8 phone calls/shop visits already ! the reason i rated high is i was happy that it was resolved and i work for xxx if i never worked and knew that it effected the last adviser it would of been 1 's as its took me three calls today to get this resolved and the promised calls back was not made the assistant was very helpful , knew exactly what needed to be done , he was patient whilst i gathered pen and paper and was good humoured !all in all could n't have been better ! the advisor was very helpful and considerate to my situation .i am grateful for the help that was given i phoned with a serious problem ,the person i spoke to was n't able to answer my question and i was made to feel that she was accusing me of lying ,i asked for her manager to call me and as yet i am still waiting for that call not being able to top up my phone to contact my elderly mother was quite stressful 4 me and it also cost me time & money 2 ring my bank 2 check card only 2 find the error was with xxxphone ok because i was totally satisfied with the help i recipes because they were quick to sort out the problem nd very understanding customer representative excellent , system was down and it might take more than 24 hours to reset my account involving it , frankly a bit ridiculous . i was very pleased with the efficiency of the operator happy with vf support and awaiting outcome . i like good service & people who do their upmost to solve your problems i have had fantastic service from xxxphone for years and i would esecially point out donald in your glasgow shop he is the main reason for my continued buisness never once has he failed me with any matters thanks . i am not 100 % that the issue i raised has been resolved . never helpfull for me .allways do n't receive straight answer .seems like they are n't trained properly .unprofessional .it started your staff 's simple key in mistake , over charging me , very frustrating .never received apologizing too . could n't resolve prob over phone but lady gave good advice .very unimpressed that call not free though . everything i asked for was dealt with easily and was exactly what i required - perfect service when i originally phoned , the first guy i spoke to put me through to where i needed to go , then i got cut off and had to go through everything again .very long winded you have not looked after your customer as you should .i spend a lot of money with xxx every month and have done for years .you 've left me with a faulty phone which is known to have problems and you refuse to swap it for a similar one .i 'm genuinely surprised and disgusted and will be considering my options when my contract expires . i am hopeful the matter has now been dealt with .the adviser was polite and helpful . good service good price the advisor that dealt with me was very polite and helpful and sorted out my issue without me being disappointed because i was very satisfied . because my enpuiry was handled very well good quality service , spoken too politely , and efficiently offering alternatives and opinions to customers to deal with the problem and create a solution simple request for change of address managed efficiently excellent service a real helping hand hard work brilliant helpful service . guy was nice and in easy way he explaine me everything , i 'm from poland my english is not perfect so he was really slowly and he used easy words . xxxphone have not honest deals ...liar..very upset with this company ...will take legal advice ... no help was given + problem not solved great service and a fantastic signal . happy with outcome .efficient and friendly service . service was very good all round .very polite woman on the phone .took a long time because of computer trouble however . on the first occasion the adviser made a mistake but was helpfull but it caused all the subsequent problems .the second visit to the store it took a long time to sort the mistake but he was very helpfull and took time to explain how best to use the phone . helpful but not much flexibility . problem not solved .advisor very polite . the adviser was wonderful and helpful .am still pissed off but she saved my contract as i was going to cancel today because i was pleased with service i received i 'm having trouble at the moment paying and you are giving me time to pay and the lady i just spoke to lovely thank you for helping me kevin no manager available - told all in a meeting - totally unprofessional ! ! ! your adviser handled my query efficiently and competently .very pleasant to talk to and deal with . i find your team very helpful with any enquiry i might have maybe sometimes speak too quite 4 me even if i put phone on speaker to start with was as if being passed the buck .that 's why i asked to speak 2 a manager.thiswas also my second call and i was told use had no record of my first call good service that is 4 questions , are you pushing your luck or ca n't you count ; ) yes your operated was so non specific and did nothing more than confuse the matter i rang for i would appreciate another operater to call me back the advisor was very good xxx customer services are always **** . contant hangups on the phone 3 broken promises of 24 hours problem unresolved the service is terrible , customer service is worse , over charging unaware customers and unwilling to work with them .xxx sucks ! v angry first two times called someone put phone down on me .v annoying when u have 5 kids at home ! ! ! ! the lady was really helpful , much more helpful that the lady i had before her ! i gave those ratings because i was satisfied with the service recieved i feel that my question was not answered good communication good service efficent and helpful operative 10 good on the whole need to wait i while to get to speak to someone excellent , helpful , knowledgable and friendly never spoke to an adviser phone just needed to be reset always room to improve , not happy with the answer i have been try to getting sure signal working since the beginning of jan .i have rung on many occasions and spoken to a variety of advisors .some are frankly useless , others are bright but have n't been able to give me any reason for my sure signal not working .i have taken advice and also spoken to my router provider .everyone says it will work , but it doesn't ! ! ! ! ! it is a waste of money ! ! ! not helpful .myphone got cut off .noreturn call .onlyinterested in me when u want to make money .everythingelse takes back seat .hiding it with a friendly but not bothered attitude about my problem .notsure why i am replying to you ,no one will read it or give a dam ! my bbm service still cant b used takes too long 2rectify d prob .ask me 2top up credit afraid it still not workibg n wasting my money again not having it resolve my prob your service is over subscribed and your connections are **** , never a good service and always letting me down , rubbish connection , bad for my bussiness :( xxx always sort out my queries , the lady i spoke to was very understanding your call term are very hopeful and your prices and deal are secord 2 none keep up the good work 10 happy with the quickness of your response to my problem no hanging around .great service right to the point of the matter.thank you . fault not been rectified after 3 weeks .xxx never contact me and i have to keep contacting xxx for update which is usually nothing has been done ! he was helpful informative and cheerful rude man .unhelpful the guy was very polite helpful and knowledgable and dealt with me very professionably the service was quick friendly and completely effective with very little call queuing and automated selections . i alway find u very help , u helped to solve my problem today the last adviser was very professional and see the problem right and help tight . i am still awaiting an email of what i was told was a standard form , this is my second dealing with the tou team and i had issues last time and am now expecting to have issues again despite actually wanting to add to my account with xxx .i 'd much prefer a single account management contact to deal with my request rather than rely on being passed around teams . staff were very helpful the adviser was very polite , sympathetic and helpful .at the end of the call he asked if there was anything else he could help me with , and i felt that there was no pressure to get off the line until i was ready to do so . was very satisfied every time i 've called you the person has been friendly even when i 've been angry they have remained friendly and every time my problemhas been solved have not had one bad thing to say about you or bad experiamce since ive been with you no flexibility for business customer ferry good service query delt with quickly and professionally with good information 1 .only an 8 because the call was not free .2. everything i wanted to know , was delt with very well .3. the man who delt with my call was very polite and friendly , explained exactly what he was doing and checked i understood everything . she had superb customer skills excellent its very rare these days most are very grumpy and cant wait to get shut of you a good helpfull service .thankyou . very helpful , very understanding , plesant manners & easy to understand the instructions , advice and information they give you unsettled complaint since november 2011 .no one retirns calls or responds to recorded delivery letters .it is impossible to speak to the same person twice .perhaps you can have this dealt with . she was n't very helpful left me waiting ( big long pause ) before she responded in a nut shell she was **** **** i would n't want her working for me . it wo n't let me on the browse because i am very satisfied with how my query was dealt with . the truth : ) x efficient ,friendly service you were very helpful but did not or was not able to fix the full problem i had .thanks 10 i was told the wrong information on my first call very helpful and sorted my problem out i had already phoned twice .i was very pleased and impressed . very helpful because it was a good experience very satisfied , but will need to follow up . no sorry the service was excellent from the advisor i spoke with . because that 's what i think well the reason for number 1 was well really i should of put 10 because it is good that 's all i can say for all of them due to your terms , will not be using you again and will not recommend either unfortunately service , clarity and correct information are all factors which are important to me as a customer because someone answered all my questions with a clear answer , and it was clear what is going to happen ! after 8 days still havnt got the fone what xxx said i would because i was happy with the service good service the consultant was friendly and understanding !good customer service . i was given a upgrade date of 27th of feb on the 9th of feb so i traveled 40 miles to a xxx store today to be told it 's been changed ! he was jus very helpfull and solved the problem .sorry last answer week late jo cox still not sure why the bill was not the same as the text you asked , i replied . good service was so pleased my problem was resolved the support representative was truly helpful . every thing was 1st class because she was bright and quick and when she was not sure of part of the answer she said so and went away to find the answer . too a while too take my card details down the gentleman i spoke to was lovely but i was n't impressed that you took over 800 pounds out of my account twice ! ! ! ! as a loyal customer for over 4 years i 've never been treated so badly or messed around so much than i have over the last 2 months .and im still with out a phone and i ca n't get one till the phone i sent back .u 've received it .and if im not given a good deal when i phone up next i wo n't be a customer for very much longer the operator told me it was best to look on the website , he did not tell me what i could upgrade to . v good customer service my wife 's phone was indicating that it was `disconnected ` .the helpline operator immediately offered to replace my wife 's simcard free of charge .i thought that was a speedy and generous response .however , i do not know if that will correct the fault on my wife 's phone .if it does , i would score 10/10 for satisfaction .thank you . no well the service would be brilliant if the the money goes in my bank with in ten days : ) the answer was confusing and in direct contradiction of what i had been told during my phone call a couple of weeks ago .as much as he was helpful and he tried explaining clearly why thing were different this time i felt that the system he was working with was complicated and did not answer ghe question of why i had been told different things on 2 prevoious occassions .i have no confidense that his answer will .beany more correct than the last 2 answers provided by .previous calls thats how i feel with the service thankyou could n't help over phone , had to go in store .advisor was polite even though he could n't help the adviser was very helpfull this was a fair reflection on my experience lack of clarity 4 the information requested and too long waiting on hold . the lady was polite ,was very helpful and she knew what i was on about .my problem was sorted out within seconds . i have been a xxx customer for a while having 4 phones on my account .i feel let down not to be told the upgrade renewal had been changed .i have two phones which i was going to upgrade only to be told i was now unable to do so .i feel i should have been directly informed that this would happen .i am considering cancelling further contracts with xxx as i feel i am a valuable customer who has had a benefit took away . helpful and polite as always , and settle any issues raised . good service on the phone for 50 mins .and spoke to 5 different people .was cut off twice .this was when i was speaking to tech .dept .only when i spoke to 5th person did i get somebody who cared . i wanted a data roaming package while travelling the states dissatisfied customer , no resolution to query or problems , promises not fulfilled , ongoing issues and hassle with xxx , long time in call centres answering calls and no reply or action when promised , terrible customer service !will be leaving xxx when contract due for renewal , i have given the company various chances to change my opinion based on the awful customer experience -xxx has failed each time !hope this helps you take on board and make improvements to your customers experience or i 'm sure you will continue loosing customers to other companies ie your competition . it took too long to connect to the costomer services desck the adviser on the phone was very help , and friendly ! the man was helpful the reasons for my ratings is because i have called xxx on 2 occasions saying that my blackberry messenger does not work , and both times they have gave me instructions and i have done what they asked and they said it would be working soon , it still is not working , this is also costing me out of my spending money , i would like reimbursing was just sound service i was overall satisfied with evryting ... my last convo with xxxphone went very well all sorted quickly and efficiently because they was clear and i could understand him and he helped me with everything i needed one problem after the next with your poorly run company ! ! gonna leave soon as contract is up ! ! nobody even probably reading this anyway ! ! ! i have been a customer with xxx for years and only had a xxx contract .i asked if you would let me upgrade early to the new iphone but i was told no with no leeway .i would understand if downgrading not upgrading . i answered ur questions ! xxx has been good to me over the year 's and have no reason to fault the service and help you provide ... well i have put these reason because i have had all my contrats with xxx an i fell like i have bin let dwn no comment nothing rly good abt it very good service i have spent once again nearly 3 hours trying to resolve an issue that was an error by xxxphone any further issues and i will cancel my contract this has cost me time that i do n't have very hopefully i asked a very simple technical question and got told utter lies and told to send all my company 's emails from my personal email account . good service problem sorted customer service is rubbish , was told manager would call me back in 24 hours and 9 days later and 2 more calls from me still no call ! ! ! ! ! bills have been wrong on many occasions , conned into 24 month contract , been a customer for years on 4th contract plus hav a sim only contract for over a year .at my first opportunity am leaving xxx and will never recommend to anyone anymore ! ! been messed around .confirmed new contract a number of times to be told its now different & i am being charged for something i should n't be charged for .told to cancel contract return phone & take out new contract .if issue not resolved will return phone & ring orange . no the girl was really nice and polite and she has a very **** voice all ?answered very happy i have been with xxx pay as u go for a number of years now an they always provide a good service an thanks for helping me with all my inquires ! ! ! ; ) omg becouse the problem has not been sorted he was very hopeful satisfied with results the girl on the phone was polite & helpful , however the literature for a freebee that is n't actually free is extremely misleading .i will not recommend xxx pay as you go to anyone the answers you give and the way you deal with your customers .as soon as my contract is up i will be moving to o2 . no this is how i feel ( sorry ) good service not very helpfully and quality of the phone no good and sending recon phone if on breaks is no good if you went to comet and took an item back you would n't be happy with a recon would you there is nobody who understands or cares about my problem .i am given poor , incorrect advice , you give me problems when i need solutions .pathetic customer service !i 'm thinking of cancelling i had a great signal for months and now i have a next to nothing .i keep loosing calls internet is very slow iv bern trying to resolve this problem with u for about 3 weeks .iv had my phone checked and they say its fine .its costing me money every time i loose a call cos i keep having to phone people back after they have tried to ring me . have called 6 times w the same problem and its never been resolved .my phone has n't worked for almost 2 weeks .i 'm very frustrated . iam very pleased with xxxphone most of my friends have it x because he was polite and answered all my queries . they were very polite but i wld have liked to get my username and password more quicker than having to wait 24 hours as i have sent vodphone an e.mail twice about this . good service the problem was not fixed had 2 ring back 4 times .the 4th time i was disconnected been with xxx long time allways good service thanks no hassle , dealt with my query promptly and efficiently excellent because the reply was quick and polite u asked for them the last person i spoke to was a brilliant help to me .i had previously rang up around 4 times and did n't receive the help i needed .but the last person was am amazing help and actually sorted my problem out rather than telling me there was nothing they could do about it like the previous people i had spoken to did call was handled very efficiently and politely . yes the lady i spoke to was helpful and polite she also asked at the end of my call was there anything else she could help me with sorry ca n't analyse them in that detail . promises broken . both the advisors that handled my calls today i would rate 10 .i am not at all happy with my latest bill and would rate that 0 i was given a good service . very polite and helpful good service ? we did not attend my end goal which was to activate my daughters sim . i was assured wen taking out a 24 month contract that i could upgrade 70 days early ...i have rang your helpline and your automated service also says i can upgrade 70 days early .online says i can do the same and you tell me i cant .i have been using an old phone for 7 months as i broke my iphone and have been paying line rental for an iphone ...wen i sent my phone off for repair due to loss of reception you tell me it is not wear and tear even though it has never been dropped or damaged ...although your staff are very polite i dont feel i have been helped in any way . i was cut off for a weekend for 1 day late payment it cost me a lot of money .you were not very helpful adviser was v.polite , helpful and friendly with ` can do ` attitude .xxx policies are also customers friendly .you 're price plans are not as good value for money as some of your competitors and signal strenth is rather poor but i 've had positive experience every time i needed assistance from xxx - that 's why i 'm your customer .thank you 10 i had to call up twice to sort out the problem an i didnt get told all information i needed the first time round katrina was outstanding with her grasp of the situation i was very impressed you have a gem of an employee i will recomend xxxphone as and when i can got what i needed in a short space of time the man was helpfully and resolved my questions because i was satisfied totally and the landy sounded very **** yesgirl was clear and concisejust had a few questions regarding the make up of the bill that i should have asked during call and did n't and possibly i could have been given a break down of the costs without askingbut as i say , i did n't ask!thankyou could n't deal with request . good service from all staff spoken to and excellent communication from delivery company i found the operator this evening 2 b very helpful , courteous , well informed and clear really appreciate the extra time given on the suspension date great help your company is +hit ! did not resolve my issue advisor was no help could n't speak fluent english different staff gave me different answer i got what i called for nthf is totally perfect , but the rep was corteous , helpful & efficient i feel misguided and ripped off and i 'm going to leave xxx at the next available opportunity ! no the man i spoke to was patient , helpful and resolved my problem ! i got cut oft and my phone is not working properly ! they hardly helped me , and most times when i ring xxx for help i cannot understand what the workers are saying aswell as they never seem to sort the situations out my reason for being less than satisfied is that i was assured this problem had been resolved back in november as usual excellent and friendly customer service very personal staff x it took a while for the phone i was sorting out to be sorted , i have called up twice in the last week for that phone , and was only sorted last night .xxxphone is having a lot of trouble supporting blackberry had good service i was told i 'd have a pac code sent to my phone within two hours .still nothing .i wish they 'd just be honest . the xxx representative could not have been any more helpful . efficiency .speed of resolution .politeness . too many mistakes being made on my account . my blackberry service stopped working and still have n't starred your customer service , especially from leanne operations manager is apalling and almost abismal .what a disgrace , definitely not my monies worth , i will be paying the cancellation fee and leaving as soon as my bill dispute is resolved . the advisor mark was friendly , courteous and helpful and actually tried to resolve the problem felt comfortable talking to them and they made me understand every problem i had . because the man was helpful , clearly spoken and did exactly what he said he would do .if my account is now sorted as discussed i will be happy as it has been a difficult and trying time when all i wanted to do was upgrade .thanks to two helpful staff at xxx taking the time to resolve difficulties and promote good customer relations i will keep my account , however will be thinking twice when upgrade due next .thank you helpfull perfect service the man i spoke 2 was very understanding and done what he could but my problem with the upgrade was not sorted so i will leave xxx maybe another provider will look after there long term customers thank u . i feel that xxxphone has mislead me with my query , the agent quite happily told me she would get comission if my deal would have been approved which i feel is not apropriate , xxx have caused me more hassle then worth and now want me to pay my bill which is not due for 2 weeks in order to complete this additional line which i want . asked a question the advisor gave me the options then set up the best deal for me many thanks to your advisor very polite , helpful ,felt relaxed , did what i was asked for . i think the adivsor helped i find the queries dealt with quickly if i was in a better mood i might have gave a better score pretty satisfied i was hoping 2 cancel this contract .but was told had 2 put in writing .been trying 2 send e mail 4 last 40 mins .it wont let me my contract upgrade offer has been withdrawn a month before it was due ( 25th march ) .this means that i was misold a benefit ( could upgrade 6 months early ) which has been taken away anyway without any contact or notification .not good customer service therefore i wo n't be renewing my contract in october . the agent was very attentive & well spoken and although one of my questions was not resolvable , the explanation was very clear . i was disappointed with the outcome of the call .after using the automated service i was expecting to be due an upgrade in july then to be told by an advisor ( on the same day ) that i cannot upgrade until october .the reason given was that xxx have revised there upgrade policy several times recently .if that is the case they need to update the automated service to avoid customers being given the wrong information .that representative was pleasant and i understand that he was not responsible for the revision of policy or the information given on the automated service . got answers for everything i asked & the adviser was very helpful efficient and friendly manner explained queries thoroughly bad signal .bad call centre not very helpful .i have never had a pay as u go phone and was contracted to orange which i left for xxx .i topped up for first time and it put me onto international package with 60 mins or txts i dont know how or why all i wanted was for it to b swapped over to freedom freebie package as i have no use for it but i was told this cant b done for a month even though it was a mistake .i have no idea what to do as the lady was not helpful at all and had a bit of an attitude answered qiery wel ' because since 2007 xxx have been understanding and good when it comes to late payments , and the women i spoke to was very helpful and i wo n't let it go over board again .thank you call handled efficiently but as service in the area has been disrupted for three weeks feel let down by my provider , as loss of communication has effected my business interests . polite , efficient , problem dealt with . you have put a new phone on the wrong tariff for the 3rd time in succession .this was not resolved earlier in the month when a query was raised by phone .the phone does not work despite calls and visits to shops .you have charged me for the complaint call as the wrong tel no is on your invoice .you have continued to charge for a mobile dongle that has never worked and was purged from your server 10.5 months ago .apart from that it has all been great !; ) .i think an urgent customer care call is in order ? because they helped me and have a good service . because i waited in all day for a upgrade which did n't turn up because my account over due .which allways gets paid and i have been with xxxphone .for 15 years there is always room for improvement ! because he was very helpful . i have been with xxx for a long time and xxx does not value my custom so i will be going elsewhere to a different provider very soon . my ratings were based on quick supportive help all questions promptly answered in a friendly manor of which is totally different from a few times in the past . the woman i spoke to was fab ; very helpful and easy to understand .unfortunately she could n't do much to help me because of some incorrect information i 'd been given in my previous call .nevertheless she told me the next steps i should take to resolve my problems .two thumbs up for her . i rated 5 for recommending you because you have already charges me extra for my internet use and only had my phone for a week .rated u 7 as the advisor was very helpful and nice i asked for some help with time in making my next payment and was kindly helped .thank you staff good but had a probl since brilliant service , as usual .issue resolved without hassle or being passed around like a parcel .brilliant techical guy too .well done ! great service 1 .i gave 3 because my problem was n't solved and my advisor .was n't very helpful my question was answered quickly and with a friendly manner . very good 20 minutes on the phone to try to sort out my problem having been on hold three times , then i suggested a fix when the representative ran out of ideas .xxx c.s. deteriorates day on day .if my contacts were n't all staggered i would dump xxx tomorrow experience ! my problem is still not solved and the advisor was very polite and bubbly : ) pleasant n precise help my new phone is a disaster .first you could n't let me send or read received texts .after a three hour reboot of my phone at your xxx store in hampstead , you loaded someone else 's information onto my phone and it 's full of phone calls to numbers of people i do n't know .and now i can send and receive texts but , because of an unexplained problem , i ca n't receive any emails at all .pathetic , xxx .sort yourselves out .and get my phone working .i pay a lot of money not to have the services you promise .i 'm looking into other providers today and tomorrow .my business relies on a working mobile phone . good service , questions answered , polite ! the help was not available i feel i have had the unlimited internet taken and subsidised with far less usage of 1gb therefore costing me more each month i will need to be put on a different tarrif it was not resolved over the phone your advisor has not information to resolve the situation presented to him/her . patronising staff who know less than i do about technology becase thay where very good and helpful i do n't get what you mean ? great service , the chap i spoke to really took the time to help me and go through everything with me . could n't get through , spoke to someone who new little about my queary , put on hold then spoke to someone who did n't speak very clear english , then got palmed off with a phone number for samsung , cheers ! clear an helpful and precise great service , fixed problem . to answer the questions the reason i gave those rating because i find some staff fast and easy and kind and some staff slow i hate my signal , i never get 3g answered the call quickly and dealt with my needs efficiently and polite and nice and friendly . my original order was delayed but sorted as soon as u were aware im termanilly ill and xxx have always been good with my payments no. lady in support was extremely helpful and sorted my query out and gave good advice on this occasion i got the advice and explanation i needed .disappointed that dd not created as discussed last month with other advisor , but victoria sorted that out for me . bought iphone today .makesthat 3 on contract on xxx .anvery unhappy with car fone warehouse an xxx . because i 'm not happy that i still do n't have my blackberry services sorted with a brand new phone the man who took my call was very helpful and sorted everything out for me and phoned me back when i got cut off from him phone broke xxx are no help time to call o2 for a better service excellent telephone manner and customer service .call handler listened and responded without any fuss . awful service could have given me more info sooner very helpful , friendly service the operator was excellent : ) my problem was dealt with quickly and the staff were very helpful . very helpful you help whit ever thing i need to no and a big thank you form paul burke thank you easy and quick just wanted to speak to someone quickly , with all the options it asks you to go through its a bit annoying , ended up ignoring them until i was automatically put through , when i was he was very helpful ! for the second time a replacement phone failed to arrive interrupting business .advisor made repeated excuses , could not resolve issue , would not put me through to a supervisor , or customer care dept .after 40 mins , yes ... that 's right 40 mins , i spoke to a supervisor who said she was upset and he hung up on me .i have experienced unhelpful , unprofessional and shoddy service from xxx and will be looking to leave immediately regardless of contract as i believe you are in breach of service .not impressed and would not recommend xxx .rgs , alain schembri helpful friendly sounded interested it was quick and easy adviser brilliant and knowledgeable and she offered alternate suggestions to rectify issue .unfortunately could not be reolved as issue may be with my co system because the women was willing to help and she was amazing and should get promoted or get a bonus i wanted a service added to my plan and i got it added and was instructed on how to check to see if it was working .easy and quick nicely spoken to mia advised on the first call i was satisfied with my outcome your advisor was very helpful , with a sense of humour , and very efficient . because my query was resolved kelly knew what she was talking about , was courteous , professional and a credit sorted the issue promptly got the answer i was after but it was very slow . courtesy patience generous outcome customer care rep was very proficient and courteous . i just made a payment on my account and the service was goo told what to do but no advice with how to do i have been given a wrong acc ' & the lovely person info 'd me & hopefully has rectified my query & had the best fone manner i have heard in a long time so much thanks & also thank you xxx (y ) ; ) nightmare please do n't call me generally pleased very good service system didnt have info from prev conversations and i do n't feel convinced xxx are in control of my account . waiting three months to be put on correct price plan !have been over charged this whole period !still can not activate online account ! my query was resolved no some of your staff do n't seem to be able to do there job feel i was spoken to nicely & better experience compared to recent call with xxx . . becouse i was happy with the overall service i got because the company lied to me and i will now leave the company in april . fhhfhh i did not get a proper explanation to my query .no help whatsoever , l 've been with xxxfoni for many years and l 'm starting to feel let down . the lady on the phone was very efficient and helpful overall v good , but should not have had to make call in the beging ! . thanks . 80 i thought andrea dealt with my problem efficiently and professionally .i 'm very satisfied with the service .thank you for helping me . the advisor was very friendly and helpful and assisted me exceptionally well .thank you 7 - some niggles but overall happy with network .10 - matter completely resolved , efficient , professional .10- courteous , efficient , resolved matter quickly and in a way actually beyond expectation .very satisfied with resolution achieved from initial enquiry david was excellent my call was dealt with well today but not so good on previous calls the advisor was the best customer service person i have ever dealt with .she should be recognised for this ! i called to pay my bill , done quickly and efficiently fantastic service throughout i like xxxfome because i like all the avisers thank you from john galvin excellent service , explained clearly , not pushy , told me everything i needed to know . satisfied with way call was handled .friendly , undrstanding n sympathetic no one sorts my problem out and i 've already called 5 times . good service prompt and efficient service explaining the sale pack more friendle to a costerma . the last call was good .however , the general handeling with my phone wasnt satisfactory .thank you . please read notes in my account to find out how i was treated , your store manager was disgusted .never again xxx , shame after being with u for 14 years . can't get calls !your service is horrible , clients called me and says service is unavailable when am in the office ?seriously ? ?missing biz calls thanks to xxx !can't wait to go to your competitors .will start tweeting about your lack of connection/reach , what an embarrassment ! agent was polite and cheerful and everything was sorted promptly . v efficient and polite service . the operator was polite , professional &helpful in dealing with my enquiry not very happy at all . eleven years of good customer service thank you superior service compared to others , polite , patient and a credit to xxx ! good overall the assistant was nice and polite , but despite several calls 2 several different assistants my problem has not been resolved :-( good service the reason 4 my ratings was i wasnt happy very helpful the guy who took my call was very professional and very helpfully a credit to your company did n't get a proper reason for my other mobiles upgrade increasing not helpful and disappointed cos query was not dealt with sorry ! ! excellent customer service good advisor but recommending xxx will be difficult as i always get problems being a long term customer sometimes you get fed up with the issues . my ipad micro sim query was n't resolved and i 'm still without service excellent service in both your shops and call center 's . the person i spoke to first was unhelpful but then phoned again and the second person colin was great i was happy with the service .nice personality friendly customer service .ibelive customer doesnt mean everything should be formal .themoment has to be enjoyable for customer while serving.thatswhat she did .ifound the best 1 from her . speedy response .coherent representative .very friendly and understanding the last advisor spoke english and could make decisions - the previous one could do neither .still fed up of being seen as a cash cow and not a customer .will have to see what offers and service are available to see if you keep my business , but it does n't seem you want it that much anyway . helpful friendly i called up to ask a question about my bill an how many mintues i have left the advisor told me she has to tell me something about my bill so i said ok she then give me a heap of information i already knew i then askd could u tell me how many minutes i have left she then told me another heap of information i did not need so i ended the call you sent me the service book i needed but i was n't sent blackberry browser settins i also asked for very good helpful service . good overall service i was promised that you would deal with my issue 6 weeks ago and today i ring and i have to wait a further 6 weeks , the service is a joke . good service from the advisor because i have had great service every time i phone up for help , and am very happy with end result need to resolve a credit issue .vod .store in cambridge say it is business team which needs to action it , whilst the bis team at warrington say it is the shop !back & forwards 3 times now ! ! ! ! grrrrr ! good telephone manner and problem resolved exactlly . . i would not recommend a friend to xxx as i feel over the years you have not given me the best deal available , you have ripped me off as a company and do things like upgrade , cancel a phone line are complicated , the women on the phone was helpful , but i would not recommend xxx because of you , due to the overall service i have received over the years !a loyal customer treated worse then a new customer it 's a joke ! because ur better than orange !they are a rip off ! polite and helpful my query was solved and all questions answered the problem is the battery length of bb 99oo . fabulous customer service and well trained staff that actually spoke english and resolved problems rapidly . i 'd reccomend xxx because its a reliable network and also cos i 'm repping that **** hard i need to call back on the 18th of march . the issue with the hand set has n't been resolved as yet but staff very helpful yeah i was very pleased with the advisor she was very nice i have rated muy call resolved low because i have been promised things in the past and they have not happened **** 9 - as i was not aware of the prices i had to pay before i could use my blackberry it was n't stated ive lost 2 thortons rewards already not receivin emails on computer so will not bother 2 save rewards in the future have had rubbish customer service .all i want to do is change my details as i 've got married , and it seems such a hassle for xxx to do this .were told it had been done on a trip into a store nearly 2 years ago ! pathetic ! the adviser seemed genuine and helpful .but xxx itself i think could provide a better service for customers who have been loyal to them . i got no help reguarding my phone issue but the person i spoke to was very nice to me and polite i have always been with xxx and never had any problems because i work for xxx and i know how nice it is to get a ten the nature of my problem could not be solved there and then and may take some time to resolve but , the gentleman i spoke to was very helpful and polite . great service .rather the call was in the uk though poor customer service raised her voice would n't listen to what i was trying to say .the girl who took me previously tonight and send me a text with information however was very good and would rate her highly she was in the process of helping before i lost my signal .regards i very pleased with your service the lady that i spoke to was friendly , polite & helpful the two staff who dealt with my call were polite an very professional my problem has n't been solved happy with service on last phone call , overall unhappy with xxx so far in my contract she was helpful .polite and efficient .did n't waste my time either good customer service - but i also asked for my address to b changed and the d/d info was sent to my old address - so now i am unhappy ! ! ! ! ! think the adviser helped as much as he coud.buti think xxxfon coud do alot more for there custamers i have just tried to upgrade ... been told mis information . . and am leaving after many years . . and not even been asked why . . obviously customer base is not an issue customer service advisor was very helpful .previously i have not been satisfied but neelam was have n't very helpful to help branding department:-) he was very efficient and did every thing i asked for .very polite , courtious and more than all , no language barrier :-) i dont need to explian myself as the top mark should say it all ! ur company does not meet other fone company 's offers . the advisor was brilliant would definatly speak to her for advise again and xxx are quite off putting friendly & engaging advisor and prompt service delivery good service but advisor was a bit rude x recommend xxx cos they are the best but are expensive .query was hard to settle but handler was excellent so no issues with him at all ! over my bills wont be renewing my contract next year xxx are the best good advise n resolve my question . not sure if the service is fixed yet .it 's better for the moment . excellent service provided by experienced professional staff everything .as been put right .as far as i can say .thankyou . i used to work for xxx and i no how important these ratings have been made ! do n't know whether suggested actions have resolved query yet but hopeful that 's why 8 unable to provide any assistance and unwilling to attempt to fix the problem .overall poor performance girl was great my query was dealt with quickly and politley no thanks . very polite and helpful very helpful young lady .very polite and asisted with my problem and put me at ease .thank you . i had a problem with my phone .regards john the request to unlock my phone should be dealt within 24 hours and not 48 or more we have problems with the network here and are unlikely to renew with vf although the last call was dealt with well .the advisor was patient . verry helpful had to ring again as my issue was n't resolved the last time i called and had to ask for it to be resolved again because , i have used xxx for a while and they are very helpful and good advisor was very helpful but i 'm not completely satisfied with what i 've been sold at store and have n't received a credit for phone buy back excellent service from start to finish helpful staff but i was on hold a bit.not sure if the problem with bill is still there .overally am satisfied because i had a problem and it was solved very quickly . . good customer service call handled quickly and professionally-result happy customer i had been told my phone wad going to be delivered today between 8&6 waited in all day no delivery ,my partner was talking to someone at xxx for half an hour and then got cut off so i then phoned the lady was really nice but i needed the phone for tomorrow my boss had asked me to get a phone for work and i thought i would get one through xxx and it would be delivered the next day instead of going to carphone warehouse where he had told me to go and go with a different company and to be told there was no way i was going to get it and for me to phone 8am in the morning to see if it could be delivered in the morning so really nothing was sorted the operater was unable to do anything because it was to late to speak to the delivery company so i am fed up nothing was sorted and i have to tell my boss i have n't got the phone ! ! happy i find i get help on all my calls not happy with service did not even try to help friendly straightforward service the advisor was friendly and dealt with all my quiries very effientely . questions answerd and able understand . lady was very helpful on phone .pity the kettering shop were n't the same . i gave 1 for question 1 because my problam has not actually been resolved at all . very personable advisor .reasonable price plan option for roaming data ( primary reason for my call ) .did n't like the electronic menu system for selecting a service , but service from the 'person ' was excellent. . efficient and friendly friendly efficient dealt with query quickly both of the people i spoke to were professional , polite and considerate .i had a high bill and both women genuinely wanted to help me and were kind and helpful .both should commended for the excellent customer service ! my problem was not delt with . all questions answered clearly and patiently .could not have had a better experience .daniel is a star ! have been with you 4 a long time , but thinking of changing due to other cheaper deals on the market .i am one of many that can,t afford a land line and rely on my mobile for everything including cost . would have been higher but had to ring back twice tonight as the first person failed to release my e mails .new sym fitted today .alan gaynor not happy with service provided , have been getting expensive phone bills every month being honest ! no help whatsoever - told to go to shop it made a nice change to understand the operator .she was very helpful and talked me through my query . months later our problem still has n't been resolved after numerous calls to xxx .however today the handler today seemed helpful but i wo n't know for definite till tomorrow . the lady i spoke to was very nice&friendly&tried to redirect me to the porting dept but at8pm i got cut off without my query being resolved as it was closing time ! the last one was by mistake it is 10 i like xxx and think it is the best network in the whole world i am appalled by the way i have been treated by xxx tonight i have many issues but could not get them resolved as kept getting cut off customer service was fine but i was asked to call back next day as tech dept closed in 1 minute excelent service it would have been more but the call took a bit long and there was no gesture of goodwill for the inconvenience caused . katrina was very helpful - she explained what had happened to cause the problem and took the actions needed to rectify the problem .she also sent a txt to confirm this .i also asked various other questions about using my phone in peru and she found out the info i needed to know .she was very friendly , polite and helpful i have 2 contract phones .one for my son who lives in scotland and one for me who works in wales .my sons phone was broken and he went to a xxx shop and was told they could do nothing for him as he was not the contract holder and that only i could could deal with the request at a shop .my son had to send the phone down to me in wales .i cannot text or call him during this period .only to find after speaking to your very helpful adviser that the sim was broken and had blocked the phone and a replacement would be sent out asap .why could my son not be told this at the shop ?this has wasted time where his contract could have been used and has cost me for the postage back and forth.bothcontracts run out in aug 12 so i will wait for ur response . excellent service , the advisor was extremely helpful sort out everything i did not get my issue addressed .and ive to cancel the direct debit . the advisor could not make the required changes to my account man was polite but trying to deal with an insurance claim sending in a police report but is a hassle having to call after i have faxed it over and then it had n't come up on their system yet so told to wait another hour to call back by that time lines where closed . this is a fourth text and more time consuming .i 'm not happy that my contract is the one that correctly meets my needs and my bill is huge .the girl i spoke to was polite and efficient and gave helpfuladvice but i 'd rather change provider . the man was very patient and helpfull ! absolutely nome of my issues were resolved .that includes visiting the store .i have had nothing but negative encounters with this network appalling service , you ca n't even find my account with my mobile number and account .you say it does n't exist !been on phone for 45 mins .still ca n't find my acc and i have been a business customer for 10 years ! ! because you do n't run 24hrs because every month i incurr charges which i dont know about .my bill is always atleast ten pounds over what it should be this month it was almost double and i would not advise anyone to use your services you can respond to the call like this but cannot sort my problem outm..i.e hotspot access ! the first advisor that i spoke to did not listen to what i was asking , then cold transferred me to another department that was closed without telling me so that she could go home early , well done for outsourcing your contact centres to egypt xxx , smart move , i 'm sorry i upgraded nobody to talk about service to after 8 oclock . because no-one was there too answer my calls and i at half 7 and got cut off at quater past eight !i think it was wrong because i pay for this network ! did n't give me the answers i needed as customer services is closed ...but yes i would recommend xxx . excellent service as always from xxx !always has been which is why i stay with xxx even though sometimes more expensive .the lady i spoke to seemed genuinely sorry that my sim card was lost even though it was not xxxs fault , very efficient also . i fink you give good qechons thank you very much ! not just recent call , but over last few years .very poor i got all the answers what i need nothing but problems from the start so i would not recommend xxx to anyone but mohammed sabet from egypt call centre resolved the problem hopefuly . very happy with overall service .thank you the advisor said that my guery could not b handled at that time but it is the automated system that took me to her so i think the system should b programmed to wk acoding to availability of staff .u can call me for explntn did n't help at all have to call back today they said i had problems arranging delivery because of unusual working hours .the xxx advisors were very helpful .however the delivery company was difficult to get in touch with .when i rang for assistance the delivery company had n't made all the necessary information available .that was they only real drawback . i didnt know you closed at 8pm and i dont have access to a computer .and still have the problem . i have reported this problem on tues am , you still have not fixed the problem , if you look on your records you will see , i still have no number that is working the advisor was brilliant very helpful and reassured me .i was very grateful . no the customer care team had a totally uncaring attitude and offered me no help whatsoever when it would have been simple and straightforward to take on my problem and deal with it now i am expected to get up in the middle of the night to phone the uk when your office is open i was on hold for 80 mins then cut off .not happy at all . well 5 for question 1 because you dont do good deals and 0 for question 2 and 3 because u have pay for coustmer services good & effective service its the best network on the market i never get anything back out of xxx i used to put a lot of credit in my fone and i no people who never put credit in there fones and they used to get free credit al the time i have never had any rewards q one .scored o because my daughter had her phone stolen .with 6 o o pounds of fraudulent use , she had to buy a new phone then had all calls and texts with drawn without her knowledge .a few hours later she broke down in her car on the motor way late last evening which would have put her in a dangerous situation if i had not lent her my phone .this is not acceptable and i would like an answer as to why her calls were stopped .the theft of her phone is in the hands of the police . all wanted was my puk code .gave me no help at all yes many advisers i could n't unerstand unable to re-activate a phone before 8am i have had probs in the past with some of yr staff xxx are rip offs .charges are out of order .i will never renew my contract with xxx .signal is **** as well .xxx need to learn from o2 or orange the website support area was easy to navigate and have me the solution the representative was very helpful but when abroad on business commitments not having customer support available is annoying especially in support of a work phone . call was not answered sorting out the problem was fine , its just that i think you should have explained in advance that the phone arrives barred to making international calls and that you have to phone up to get the phone un-blocked .this caused me massive embarrassment last night when i could n't phone my new boss ( who 's based in the us) .also , i did n't realise you also have to turn on your voicemail service . i called three times saying technical difficulties - ca n't take calls , please call later .i then got through on 191 from another xxx fone ( not the account in question ) to be told that i had to call 08700 712828 .i called and waited 18 minutes before the call was finally answered , to be told it was the wrong number and i needed to call 08704 500010 .this guy was helpful but the issue is still not resolved .this was on top of calling two weeks ago for almost an hour from rsa to get the two mobile dongles reactivated ( they 'd gone over their overseas limit ) was told they would be but they never were .all just a mess .my two co 's have been with vfone for years - i used to think you had the best network coverage ( now poor ) and customer service .graham turner . excellent service i have never received such poor customer service as i have this week from your customer services team , especially as they caused the problem in the first place .absolutely appalling . always rated xxxphone very good .a bit slow to sort problem but person i spoke to was very helpful . no not fully satisfied . helpful advice quickly delivered . trying to rectify an issue over the last three days and still not resolved great service as usual pleasant & polite staff .i 've had 29 years with xxx that 's why l continue . i am always happy with the outcome when i call customer service and all the advisers are always polite . the advisor was really helpfull and was not his fault that the direct debit got taken early very helpful , but spoke to 3 different people and got 3 different answers . not sorting out another contract my question was answered straight away with no hassle in a friendly effective manner excellant customer care : ) sharon friendly and helpful , but there is conflicting info regarding data traveller . cus i 'm with u service was bad because i never gets texts or anything courtesy & helpfulness good service he was very helpful it seems to have resolved the problem quickly i find the staff very helpful very dissatisfied with the service i have received my conclusion . 9 for the experience as staff were very helpful and friendly / 7 as the issue was n't resolved / 7 again for the advisor because they could n't deal with my request but reassured me i 'd be contacted . im keep getting told different things by members of staff the advisor on the phone was very helpful am happy with service just a bit slow to confirm things .i think the system was running very slowly because the customer service listened to my problem , showed understanding experience , and knowledge of my mobile phone because your a good company xxx are very costly and the signal is n't amazing so that 's why i scored a 5 , the rest of the experience was good quality of service very poor very good service always i am very happy with xxx the lady i spoke with .didnot even try to help me .shewas in a hurry 2 get of the phone . the person was very helpful because everything i asked the man sorted it all out for me sufficient and understandably the first lady i spoke to before she transfered me was very rude and snooty answered queries well and were helpful . because iv been a xxx customer for ten years and am always happy with the service i get i am sincerely happy with your service every time i contact and also thankful and grateful that you provide my service .won't change .thank you . could solve xxx knew how to solve the problem and gave me good advice . totally painful conversation , poor knowledge , long and frustrating . got through quickly and got clear answer and not too much id checking good service and very helpful . i understand that companies want things done via e-mail , but i was told i can no longer get invoices sent 2 fone cause my husband had set an account on line . was more concerned about the charge i am paying per min n it took about 1min 50sec to get to cust services . excellent service and patience from your advisor .i 'm a bit of a dinosaur when it comes to technology .thank you very much . the advisor was able to answer and resolve the problem quickly and was very helpful as it was a lost mobile that my daughter had at uni and without a phone would not be able to contact home he did everything to help was great perfect customer service q1 ) took too long to complete the call 20mins 24secs ( most of which i was on hold ) ; q2 failed to resolve the query ( despite , being a blackberry specialist ? ? ? ) ; q3 the call handler was ok , but , unfortunately the answer did not resolve the query i find xxx very helpful and a good network to be with i find xxx frustrating anything you want is not straight forward , i have been miss informed on almost every enquiry for a number of years , i pay top rates and therefore want a straight talking service , bilking is difficult to retrieve email them to us why should we go and get them , passport services abroad difficult to go abroad and not run up huge bills and so on . 0 well im waiting 4 my internet setting that i pay 4 an they sill dnt come though why the person i spoke to was helpful and and sympathised with my issues . the person taking care of me today was just everything you wish from customer services .and it was clear that vidafone had provided excellent training .plus , and very important , xxx rectified their mistakes by not charging me for my imprinted bills and also you gave me a credit to replace my broken headphones .thank you . when i call they always helpfull your advisor was great the phone on the other hand is not so good and i feel put out at having to wait in again for a 2nd exchange , surely replacing it with a new phone now would be the right thing to do .its great having masses of features but the phone is not fit for purpose if i cannot hold a conversation on it ! ! ! being fear customer care i had to make 4 separate calls without getting a satisfactory answer to the problem .the network service kept 'dropping out ' suggesting poor coverage .when i did get through i had to be transferred .i was put on hold and then lost the connection .every time i called i had to go through the same sequence of automated 'security ' questions .having entered all my details i was then asked them again by the human who i eventually got through to.......would you like any more reasons ? i have been treated like a dog since i took my contract out with u , the worst service in the world ! ! ! ! ! ! ! ! ! ! ! ! ! ! no help at tall the staff cos u av not solved my problem that has being going on for 4 months now . cos i thowt there was empathy shown to the customer which is key for me quick and helpful response to my query . the sim only contract gave me what i needed . cuz u absolutly wen cant quite mak payment and give the promise to pay time its such a relife and wait of my mind cuz need my fone cuz hospital av my num and fone appointments throw cuz i ent on land line so u keep up the gud work ur excellent fone people x i had a problem registering a debit card .he solved my problem very quickly and did n't try to sell me anything while doing it . my reason for contacting you was handled very well everythin was done in a pleasant and timely manner because customer service has improved loads of the past 2 years and are helpful and know what there doing these days , n get rid of that stupid automated system or improve it , it 's useless this call was fine but others have not been as good and have had to call several times to get a good resolution your service is good and you help me sort out my questions .: ) yes the lady i spoke to was very friendly , polite and did her best to help me .within minutes my phone was back on .i 'm happy and good to go .:-) quality query dealt with promptly and satisfactorily i found the service prompt , efficient and swift .just what a very busy person wants . good service all round inbound call was at 8.50am and tone was of a collection call and your question set meant revealing my 4 digits as first 2 were incorrect ,which is inappropriate for outbound call .when i called back agent didnt know why i was calling as notes not updated .toldhim i wanted to cancel and was given appropriate information ,but wasnt asked -why ? i wasnt happy at all and my problem still hasnt been resolved becuase i was happy with girl i was talking 2 the reason is i am not satisfied with the service the call should not really have been necessary but as it was the adviser was very helpful and thorough . xxx is best very helpful,great customer care example ,quick and a credit 2 xxxphone .this was my 1st customer enquiry would not hesitate 2 recomend u .i have been with xxxphone 4 10 yr 's . no absolutely no interest in resolving my problem .no result and no call back from manager as promised 1.unsure 2 meet my expectation has to registering my card xxxphone offer good service good service , questions answered but a bit slow it was good coz 9 times out of 10 i get good service because if u get some one on xxx who will listen they r good but i get the odd one who doses not take time to listen my question was answered and dealt with quickly i 've been with xxx for many years now .maybe not everything has been perfect but i have no major complains query was dealt with efficiently but i had to call back as the problem was not resolved immediately - nobody told me i would have to wait for changes to update was happy with person who dealt with me but not pleased with situation that caused me to call because the people who i have spoken to have given great service .praise then please , we all deserve being told when we 've earned it .thankyou not much to say .the lad was very helpful and gave me a good trial of your dongle for three months .he was obviously trying to upsell me more data ( hence the 8s rather than the 10s ) . just my opinion the phone call was straight forward and no hastle everyone very helpful 8 the gentleman i dealt with very friendly and polite and sorted my problem out in very profesional manner very happy with csa , just feel proposition particularly data is overpriced and dated .when contract up , will be assessing options especially re data nice pleasant chap . the query was resolved swiftly and i was satisfied , it was a minor issue and the adviser was very kind honesty , was disappointed i had to contact xxx yet again about my phone being cut off and it being of great inconvenience to me , i think xxx need to look at their customer service , when they cut your phone off it 's after 10pm in the evening and also your phone is restricted and you ca n't get through to customer services , see above btw there was lots of hanging on clueless uncooperative team member assisting me . dealt with well .not yet fully resolved was under the impression that i had unlimited usage online now have a bill for this too : ( was n't told of this when i took the contract out ! i didnt feel i was treated as a long standing client should be !once my contract is up i shall be looking elsewhere to pay my phone bill it took a number of calls to achieve the aim , the guy was very helpful but it took quite a but of time waiting for your sytem to provide the answers and finally , while all the staff were really helpful and pleasantly respectful i felt they were all hampered by your it system .as an aside i am not a great fan of your website either .should you wish to discuss this i am happy to oblige .many thanks 0 - as promised email for thursday 1 march was not sent : junior , untrained people , terrible service ! every time i phone up they always sort my proms out and many more that i didnt no about like this morning so thank u again good service very prompt. . very polite and both extremely helpful polite and helpfull . because you didnt solve it the problem will keep happening so i will ring next month could not understand her i requested that i transfer a contract phone to a pay and go , i wanted to both retain the number and be able to divert it to another mobile .only when i tried to divert the number did i find that this is not possible on a pay and go sim ! ! !i do not see wht this is not possible as xxx will get the diverted call cost . my mind was put at ease because i have just changed from pay as u go to contract and didnt understand how things worked .i do now ty . hate my current phone and 2 long 2wait 4 a change .didnt ask me if he could help with anything else excellent service ...jonathan was very polite and helpful efficient friendly dealt with query fast promt and satisfactory customer service in weston super mare store was superb the customer care advisor was very helpful and my call was answered very quickly ...it 's always nice to speak to someone who uses english as their first language . very helpful guy the member of staff that i spoke to was helpful friendly and gave off a very happy feeling .she was great .fantastic asset to the company .thanks . all good was very pleased with the service ,person was pleasant and sorted problem out straight away .whatmore could i ask ? exceptional proffessionalism , support and understanding .efficient , patient and friendly . the lady i spoke 2 was very helpfull !helped me with a payment plan basically you have not been at all helpful in anyway to a so called loyal customer .as your records should show . i was happy that your adviser was prompt and sorted the problem .out with out any fuss i have been with you for about 16 yrs pleased with service .unlike virgin media ! the person i spoke to was very very helpful and polite to me good signal everywere i go when others have no signal . . happy with the price plan i had and always solved my problems the adviser was quick and polite at dealing with my payment ensuring i was not on the phone too long adviser answered questions well .not totally convinced passport is in place due to the texts i get when roaming because james dealt with the problem right away . the customer service was excellent .friendly nice guy , i had just got off a call with talk talk , they are useless ! so far you have helped me . the tone of the assistant is lifeless and not interested even tho she did what i asked didnt feel i got the best info or service sorry x you always give good service . the gentleman was rude and very unhelpful .did not resolve my query .i feel that being with xxx for over two years i will be a valuable customer , i certainly did n't feel like a valuable customer . still have the problem . overall good service always impressed .she was helpful and did what i wanted 10 sick n tired of being over charged for xxxs **** ups .i 'm at least 50 pounds out of pocket for ur mistake .i will be leaving as soon as my contract concludes the answer i was given did n't help but adviser was polite very satisfied with the call ordered sony dvd player 17th feb.txt frm xxx to say it would take 10 days .stayed in tuesday .player did not arrive .wasnot aware it would take up to 28 days till phone call today . i 'm generally very happy - and 9-10 reflects this the person on the line accidently dropped the call and it was a hassle getting back .also she could n't find the correct plan your salesman lied and messed me about helpful staff , and gave me credit because my bbm service was interupted ! fast acting to my problem and polite help was great have n't been satisfied with the service over the last few months your systems seem crazy - why can i not access my statements when you an your data protection is awful ....... wasnt happy that my problem hadnt bin sorted the man who delt wit it was great but stil not happy untill its all bin delt with my issue was not resolved and have not been able to use the services on fone for days yes if someone wants to speak to me - i wanted to make a complaint and was told the only way was to send an email ! ! ! easy query sorted efficiently very helpful and listened ! question answered very quick and questions wandered i advised the operative that one of my staff had died and that we would not be replacing him .the operative did n't show any sympathy .as a small business we were and still are all very close and the passing of my staff member has hit us really hard . because i like xxx , your helpfull . the lady was extremely helpful because i am pleased my sure signal is working thanks very good service i got the right deal i was looking for the man who helped me got things sorted that has been going on 4 about 4 weeks i think he was called sagar my account belling i contacted you today and the young lady was very helpful and she also took the time to send me a text wishing me a happy birthday for saturday always room for improvement so never give a ten .would of appreciated you to recover the bank charge by putting credit on my bill excellent result very helpful waiting to long to get assistance from different departments and eventually gave up after 10 mins on hold my query was dealt with in a friendly efficient manner .thank you . the person was very helpfull polite friendly and professional service as always because it was a fantastic service stop i got exactly what i called for and she was very helpfull and spoke polietly they are still working on the problem .very good service though . it 's not worth wasting the time sorry i phoned on wednesday & the agent that answered was n't at all helpful , did n't really know what he was doing & ui had to explain several times why i was ringing & then he put me through to a department that was closed .i phoned today & it was sorted on that call the agent was verty helpful just not happy i will have to wait for 5 working days for the money to go back to my account when i have got direct debits being taken out & there is no money now in my account to pay them line dropped on and had trouble getting through again because i was very happy with your service and the person who dealt with my inquiry was very friendly . rang up 4 times to get my internet connected .i still have no internet !always same with visa **** !will be goin back to o2 on weekend ! very happy with the lady i spoke to .she was clear , concise , happy to help : ) i tried 2 add a new line for an i pad but due 2 moving house and not receiving bills my payment has been late not my fault no direct debit set up very happy with this company good service great customer service , good rapport and very helpful ! i had some more question but he did n't give me change for that but those he did it was good , very helpful time had no problems , sorted straight away without delay good sevices basically not having my new phone when expected .second phone arrived with on micro sim .told to in to store to get one . 3rd faulty handset and all that was offered was replacement , spend a substantial amount of money every month to b treated like that overall i 'm satisfied operator very helpful but unfortunately you do not do the capped tarrif currently available at tesco . -contract for my son pushing the insurance too much , and seemed to be annoyed when i said i didnt want it , also didnt offer to put me through to another service i was enquiring about thought everyone answered the questions that i had for them very well very informative and even though i will be leaving xxxphone after many years thru did n't make me feel guilty !tks because i can get better service from phones 4u and still have a contract thru them with xxx .u need to learn to look after ur exsisting customers as well as new dickheads query was not resolved .i went through to 3 different advisors who could n't help & the last lady had an attitude .iv worked in customer service for 15 years , & if my staffs calls were managed like that , we would be out of a job .i am disapointed as i have always had a very high opinion of xxx , but your services of late have declined immensely . operator : helpful , friendly and i could understand her .question : answered , and pleased with the answer !(use of data when tethered comes out of standard allowance ) . good excellent service i dont have the money right now and it was good that you let me back on till i do !as i need my phone .thanks the lady i spoke to was polite and extremely helpful !: ) dealt with my query efficiently query was dealt with very well .thank you getting nuisance calls to much messing to deal with them cant block the number even though i know it q there is a problem with my phone - i need to reformat it later and see if that resolves issue - if not i 'll be calling back they listened , were very patient , determined to find a solution and extremely pleasant .well done ! perfect easy to chat to loura complete failure , twice , on the part of xxx to provide me correct information regarding network unlock codes , which has cost me financially as a result .i am incredibly disappointed with this , given that i have been with you for many years , as well as the failure to adequately compensate me for these mistakes .nb .this was not a mistake of the last rep i spoke to but earlier ones . the girl was very helpful and gave me great advice because i have always had such good customer service from any calls i 've ever made and they are always very pelite , patient and helpful ! person was efficient and straight forward .however i am still waiting for settings to arrive 4 hours after the call . willingness to help out customers is disgraceful after being with your network for 2 and a half years .when my contract finishes i will not be staying with xxx because xxx have taken an extra months payment .i 'm being sent from pillar to post and cannot get it back .i will not be renewing my contract always quite satisfied with xxx been with them for as while now no reasons to change as of yet because you have a doggy company who work along side you called buisness phones direct . had the wrong price plan for months , was using more minutes than allowance , cost me a fortune : i was n't contacted to advise a change of plan early on . terrible customer service very in helpfulseemed arrogant i seem to find other networks are better and cheaper , so i will probably leaving after 15 years i rang 3 times to get an email and never got it the advisor was helpful , it was the situation i am in and the previous contact from your sales area that i 'm dissatisfied with . satisfied customer excellent customer service skills and he was so helpful and knowleadgrable . i just think they are easy to speak to and get things sorted very easily .nice to deal with always bill enquiry i still have not spoken to anyone i got cut off and put to the wrong dept 3 times ! ! ! ! ! your representative was very helpful and conscientious happy with service i got very polite and sorted my problem out quickly all my credit was lost when my phones software did not accept my downloads but i was credited thanks high roaming cost when in india and no advice about how to keep costs to a minimum . andy was very helpful and polite know one knew the information i needed good response and helpful on phone the guy on the fone was very helpful and answered all my questions .my main problem is i ready for a upgrade and there is better offers out there with other network providers e.g . 3 network , and where i live xxx has bad service and i have to relay on the suresignal . lady was helpful with my not being very good at using a pc andtalked me thougt web site do n't take the **** , you said three questions ! ! ; ) this is now the 4th question not what i was told previously so me thought are you have wasted my time !the customer service person went well beyond normal expectations and was really helpfully .this questionnaire is the opposite . my cards are still not always being accepted and to not to put to fine a line on it the site is rubbish and of no help .back to o2 is what im thinking .ive been with you a long time but you are geared up for kids ! helpful staff , quick solution very satavised because uve just charged me 100 pounds over my price plan question answered and dealt with immediately without several reminders like usually happens . 8:happy with xxx but more expensive than other networks .10:becausemy query was sorted out very quickly and politely yes but as long as you take this seriously because its very very true .i have dealt with so many people from vodofone over the phone and in stores .its a very split 50 50 in staff that are appallingly negligent at their jobs .they lie and treat me like dirt .they dont care about the customer service they give and have ruined two of my childrens birthdays .i can supply evidence of this .these people should not be working for vodofone .in turn i have had experiences where the person has gone above and beyond their call of duty and been amazing like the person i spoke to on friday 24/2 in the morning .inconsistent totally satified ! problem was resolved but i hate having to battle with xxx everytime i want something !i am a loyal longstanding customer who spends a fortune ......this loyalty is never reciprocated & it realy annoys me !> :o i scored the first question as 5 because i got cut off in the middle of my query and i am experiencing network problems and problems loading facebook .alsowhen i did a manual roam as requested i got a 3g connection but now my phone appears to have only a 2g connection !when i try a manual roam i get a message saying my sim cant connect to 3g ,so my problem hasnt been solved and i still cant load facebook properly !the lady i spoke to was very helpful and initially it did appear to be ok advisor would not give me a chance to answer her questions .however , prob is now fixed just this second . v pleasant lady who dealt with my call in a professional way . yes because my query was dealt with straight away and in the correct manner . service that i received termination of 360 email service & lack of replacement .zero assistance from xxx staff to resolve the issue .my phone is no longer capable of sending emails , all i get from xxx is utter indifference . i was disappointed to have a bill error as a new contract customer on my fisrt bill .i am happy with the decision to waive this month 's bill .the advisor was very helpful . q1 : always variable experiences with customer services ...not the same as 4-5 yrs ago .q2 : was hopefully resolved - but that 's what i thought after my call the last time !the adviser was polite and helpful . q1 xxx are a very overpriced service provider , and i am very unimpressed by all the excess charges on my bill the last couple of months .compared to other providers they offer the least for your money and in my opinion do not meet the needs of their customersq2 the assistant answered my questions but was unable to assist otherwiseq3 the assistant was keen , friendly and polite poor people skills , rude and un helpful prompt , polite and helpful assistance which answered my queries could not resolve my issue and made little attempt too the original adviser was useless , putting me through to a business customer adviser , when i am a consumer .however the business adviser , tom , was really helpful and polite .unfortunately , i have not yet been called back in the hour since my original call , despite said callback being assured , hence my issue has not been resolved . i was quickly put at ease about my unusally high bill happy bcause the adviser was kind she deal with my query and even give me some good advices . staff member good polite and helpful the advisor spoke to fast his phone piece was to close to mouth and bit muffled so not clear .instruction however was gud . yes the gentleman who took my call was exceptional and his customer service attitude something all should aspire to . my bbm not working right because u did n't transfer my discount my advisor was extremely helpful , she answered my query very quickly !she was also very pleasant and polite !she 's a credit to xxx . once i was through to the correct department the advisor resolved my problem quickly and politely . very pleased with young man delt with my problem everything i asked for was completed with no fuss . issue resolved all i wanted was my phone to go on web .i needed pakat date , he sent me 4o things to do on a tex .how can i do this .i cant flick back coz i loose settings . ? no! issue resolved quickly and efficiently .very happy you halp me with my phone all the time and thank you efficient service , but person on phone unable to make decision - requires consultation with line manager .hence to definitive answer for my request very easy and smooth transaction i wanted to transfer the ownership of my account and you have lost the permission letter so i am back to square one , not good i repeatedly ask for information on why certain services get added to my account & do n't get answers , get put on hold & then new charges get put on .no centralised , well-informed sources .totally frustrating ! got the product i wanted and it was deliver next day . advisor was very friendly and helpful . i am not happy with being told lots of different things of what to do by lots of different people and as other networks resolve the problems quickly and to customer satisfaction it 's a great network , and always seems to sort the problems out if anyone has any , and i 'd advise every to use this network ! called 3 times ,waited 5 min each time and then was cut off ! ! !each time ! ! because i 've been on xxx since i was ten and its allways got some good ofer 's so my rating would be the best for me to give the staff esa very pleasant , and helpful the advisor was very helpful and answered my query quickly , i gave an 8 for recommending xxx as overall ur good but not as cheap as other networks . the girl in the shop has been so helpful : ) i was able to resolve the matter in no time with the help from customer services jasmin was patient , understanding , very thorough & proficient .please could you pass my regard to her .angus because this is the first time someone at xxx have gone out of their way and been helpful .if it was not for the lady ( angela ) that i spoke to i would not have even bothered he was very polite and friendly and dealt with my query very quickly my iphone 4s has been dropping signal and calls since i got it 1 months ago and still isnt fixed ! ! ! not happy that u take a pound wether u use internet or not ,and we were never told this and was not offerd any refund as been a loyal custumer for about 15 years because thats how i felut about the service because the adviser was so polite and hepful the transaction was actually pleasurable ! i was disappointed with the service i been with xxx for 9-10 yrs my issue was resolved quickly and easily with a friendly attitude rude , unhelpful and difficulty understanding accent . all good in all the operater was very .good in .the way that she helped ..withmy enquiry .and in the way it was dealt.with very happy with service i unable to give a rating , ease refer to my 2 sms the gentleman i spoke to was very helpful and told me the information i needed as well as changed my tariff so i would n't have any huge changes again .i am confused and disappointed at the website as i am still having difficulties access my account .my call was answered quickly and politely and the gentleman was very efficient . the lady who answeredthe call was great ive been with xxx for years it is a good network some times it can be a bit fustrating when i need help and the network is down and its charages are little steep but they have got other options like iou free weekend ect......so i hope ive been some help to you because he dealt with it quickly and was very polite iwashappy paul was extremely helpful and very happy on the phone was exceptional customer service !thank you paul my complaint has n't been resolved and have basically been told it wo n't be before a superviser even contacts me ! ! ! ! all good thankyou 0 i am not happy with the reception on my phone and left orange for the same reasons your rep gave me .i am looking to find a service with better reception many calls made which failed to resolve the problem .many of your people seem poorly trained .had significant waste of time and effort in resolving problem . cheerful chap it could be better the advisor was very helpful prompt service and no excuses ratings go with wot u ask me it would have been more convenient for me to get a new phone delivered to my door rather than driving 10 miles to lakeside shopping centre and waiting for a new battery .your phone line says i can get an upgrade in 3 weeks . xxx are the best very happy with them thanks . very friendly customer service , my needs were easily and quickly met sorted my problem with no hassle one person tell you one thing and and another one tell you different simple advice , problem quickly fixed and nice operator . i just feel that the representative i spoke to listened to my needs and answered my queries well . unhelpful staff member .threatened to leave and she made no effort to sort my situation and convince me to stay .i will now be leaving xxxphone and as a long term business customer , can you afford that to happen ? the guy was very helpfull great service . returning to xxx as other network not as good my problem was not resolved this call was fine but yesterday rung 4 times and got different information each time friendly and helpful staff member answered all my questions because you solved my problem thanks i was very satisfied with the answers to my guestions , they were very helpful in all ways . very helpful , friendly & informative . i have had the sim card replaced and it took 5 days and several phonecalls before it worked .now i have had the handset replaced which has been inconvenient .hoiwever , the reason for the dropped calls is because the mast is out so all this was uneccesary .i am not at all happy and still cannot get a reliable signal and do n't know how much longer these problems will continue .please sort this out ! ! lady who took my call was very polite understanding professional and helped 110 % thank u because the problem got sorted and i can now use my phone .but had to speak to 3 or 4 different advisors to sort it . the person was very helpful . because for 3 days now we have had no signal in the village from the mast above the village and it is still not fixed .i depend on my mobile to run my business and i am losing business because of it .this happens monthly !i 've now had to get a pay as u go orange phone ! ! ! am not happy ay all ! ! ! ! i had to speak to . 3 different depts with the final dept exchanges saying that i had ring on another phone , problems not resolved and after 3 calls i 'm not impressed with the service . because no one has told me exactly why i have some how used an extra 900 mins in a month .ifeel as a good customer there should of been an explanation and a possible refund very friendly and no problem helping me today thank them once again i could understand the guy 's accent , he was informative and relaxed . very efficient . the agent was helpful , he listened to me , was n't rude or abrupt , and was knowledgeable . happy with xxx service most of the time polite , pleasant , helpful . problem not solved yet i got all my answers clearly the query has been outstanding for over 8 weeks and xxx have made several errors .i have had to follow up twice .while the agent yesterday was helpful and fixed the issue ( i think ) i am not very happy that it has taken xxx this long to resolve .thanks . simply because up until now i have been entirely satisfied .i have only one outstanding issue which is the fact that you can still charge even though my husband died on 19/5/11 .there is no provision in a contract for such an eventuality which is upsetting if you are the customer . i was very happy with the way he solved my problems . very helpful and query dealt with . the solution did not work and my original question was never answered because in happy with network vidafone whot i have now thanks you said 3 questions ! !this is 4 ive answered 3 now leave me alone good customer service i only rated question 2 a 7 because my problem wasnt solved and tharefor cost me 25p of my credit for no result good customer service call was quick and advisor was very polite thanku xxx xx you asked my partner on different network .better coverage .better price plan and better phone for price .once my contract up i will be moving advisor was helpful , understanding and tried to make process work from a customer perspective . gave me the information i wanted was polite friendly & curteous the advisor hung up on me ! the lady i spoke to explained everything fully was polite had time to discuss my account very well trained and made me feel the call was personally tailored for me and my needs she explained new products which i am going to go to store and change and upgrade .fantastic team member as a new customer , i have to say ...so far , so good .will be pleased when my account is all set-up on the pay monthly deal i asked for , not the business account i 've been signed to in error.regardsabdul-habib durojaiye i went to a vf store and was told i had to ring cust svcs then i was told that what i wanted to do wasnt really available or guaranteed ,i gavs had endless probs for nearly a year and theres no improvement the representative was well mannered and dealt with my enquiry in a professional , timely fashion friendly , quick service . person served me was very professional and helpful . hi . have been asked to ring back in 24 hours ? ? hopefully i can then give full marks ? ? ? it took 3 calls and a lot of wasted time to get the new phone working .sometimes i feel as if i 'm not taken seriously and feel xxx 's staff are not very customer focused .however the last lady i spoke too resolved my query but did cut me off .i love my new phone though no one reason was you were quick to answer and pleasant and had the answers to my questions i actyslly quite like the,staff in my local store - loughborough .but they seem to be working againstcunclear ,archaic processes at head office .how hard can it be !i am quite happy to to talk to you so tbat in future i can get a better service the staff i spoke to did not sound helpful .the computer machine sounds more pleasant than he did when i called . because xxx are best ! cap i had a query and it was resolved lovely lady always had help and good advise xxx is a rip off and can get much better deals elsewhere with a phone that actually is decent ! the adviser was polite and friendly , very helpful would take me too long to explain in a text .3 people , 2 calls , 28 minutes on the phone , and still no reason given to me as to why my account was frozen and why i had no emails for nearly 40 hours .dreadful service . i have to ring every month for the same query yet it is never sorted out .its a joke polite , and easy instructions . was happy with the service and advice and was dealt with quickly . my query remains unresolved . was really satisfied with the service i got off the agents : )(y ) never resolved my problem your system seems never to work your advisers seem not to have enough training and it seems that your staff never keep there promises .if i had had these concerns before i upgraded i would have gone elsewhere excellent service .informative , helpful staff . everything was really professional . i was happy with the answers given but will need to wait to see next months statement before i am completely satisfied . the advisor i spoke to really did a great job and fully understand where i was coming from and the point i was making .i wish i had spoken to him 12 months ago ... i could have saved millions on my bills ....thank you chris ...if only everyone in xxx was like you ! ! although i 'm still to make a decision , shane was incredibly helpful . overall , very good service , but still awaiting a call back from your exchange team . your staff were excellent nut i still cannot access account on line please contact me direct . the lady who took my call was very helpfully and sorted all my queries eveything i needed resolved was done quickly did not get my free miniutes when put credit on my phone very useful and knowledgeable and helpful ongoing problem trying to set up emails to business email .intending to take phone to xxx shop .apple and my server have also tried . excellent service all was satisfactory query dealt with quickly and fully in friendly manner great help but as always i wait to see if it actually works as i i have bought 9 phones and every one has had an international block within 5 days , despite requiring otherwise ! cba because xxx always sort out a problem with ease ( if i have one ) that is more than 3 questions you said you will be asking. buti gave the rating because i was satisfied with the services received this morning .i hope this will help none of the two quires i had were resolved kept waiting 15 mins on hold , to then told nothing can be done for me at this time please try later ? she was very pleasant and efficient .let 's just hope her efforts are n't wasted . the lady on the phone was very helpfull and kind . advisor was very helpful and willing to help , resolved even if i was kept on the line for some time , my calls had been restricted but i could n't even phone the free number for existing customers .... cause you are always helpful . i was given the answers that i needed had a specific enquiry about tariffs , the advisor talked me through me recent charges and showed me i am on the right tariff so now i am happy the service was exactly what i was after four calls to help line , first very unsatisfactory and unhelpful .second basically placed onus on me to resolve .third very helpful and understood problem but i need to wait 24 hrs to see if problem resolved - in part caused by xxx and not me . well she was specific well manured .and polite .yet direct wiv what i asked all queeries dealt with very well .showing a great deal of knowledge ... query was well dealt with , with a helpful attitude and no pushy sales ! i was presented with a potential problem , and this was cast aside , and i was put at ease with what the advisor offered me . my problem was quickly and efficiently resolved . very helpful chap my issue has not been resolved and i wish to end my contract very satisfied with service so far shop manager of hertford always has time to help . an issue was not resolved to my standards regarding my friends and family package sam who was the adviser sorted everything out efficiently and as a business owner that 's exactly what i need service was efficient and customer adviser was nice . no concept of my worldno concept of own xxxphone world spoke with 3 people who were unsure of xxxphone phone services and brandnone of that going beyond for you simply compliance processagain not sure this info will be utilised as no one ever comes back to youso last time i do survey i had a problem with my bills today and the person that i spoke to really handled my case quite really well and it was an happy ending . advisor tried to help .requested mobile internet settings be sent to my other phone , said they would be sent , but never received so still no mobile internet connection on my other phone .will have to try again to request them . i think as i am a loyal and long standing customer that the one time i have a problem this should be taken into account more coz i am barry havnt had my info through yes , xxx calling operators told me totally different things month ago then i find out today .they told me i will get money back for full payments from december , january and february + payment for phone , but how i see that was n't true .also my line was to be disconnected on 26.2.2012 , but is n't .and top of that what i told to all 3 xxx operators i will not pay any cancelation fees , because xxx breech contract between us . i 've been treated very poorly by xxx today . good all round customer service i upgraded my phone and received a used refurbished phone .i think that is completely unprofessional from xxx and i am not happy about it . always polite & helpfull no he was spoke clearly polite and new exactly what he was doin the advisor i spoke to was fantastic couldnt have asked for better , thanks am over all not happy with the service i have been getting from xxx after being with you for so long and will be leaving your company as soon as i can . because im always havin problems wiv the network i get good service most of the time because it took 18 hours to resolve been trying since 28 jan 2012 to get proof of purchase , blacklisting and usage from network .been given some inaccurate information initially .then network given wrong info to insurance company .wrote 3 emails with specific instructions of the requirements of insurance company , it must be sent by xxx on letter head email ! ! ! the operator was very friendly , very polite and went out of her way to make sure my queriery was addressed . that 's 4 questions you only asked for 3! ! was not happy about xxx changing our contract without notifying but howard helped and solved pb very nicely and professionally . overall very satisfied with custom support and the advisor , annabel , was very helpful and friendly . im 27 been with you since i was 16 but have to mess around going go shop to prove over 18 helped me with my logging into my internet account , great but told me i cannot upgrade as it has changed from 90 days to 70 days , girl very good but i am finding the contract poor ie mobile internet usage and text message allowance the man was very polite n helpful , but i havnt recieved the settings that i need 2 axcess the internet no signal on my phone for 2 weeks an i finally ring today to be told that there is a fault in my area an the advisor had no idea when will be fixed , therefore nobody able to get in contact with me when i 'm at home - poor no i 'm busy your service is awful .i am counting down the days until i can cancel in october !i cannot believe for one minute that you cannot arrange a direct debit for a specific date ! my daughter had a contract with u and i was disgusted at the way her account was managed or not as the case may be . because i always get help advise and a friendly manner no matter who i deal with the calls were handled quickly and efficiently by two people who knew their job very well . good service received the person that i spoke to took the time to listen to my query and handled it in a prompt and efficient manner .all in all a pretty awesome experience ! advisor was polite and actually listened to what i was asking and saying , he managed to change my price plan to a more suitable one without increasing price and offered several options for tracking my data usage . that 's 4 questions ok all ok your dad is slim young and now looks trendy what u mean i can , in the last 2 years i have raised concerns via email numerous times and have never had a reply .i will never use xxx again .i am a jobless executive who could help xxx with its troubles of none existant communications and if they do n't change quickly xxx will loose huge market share i explained i have had no signal for the past 3 days on phone advisor assumed it was my sim card without investigating it further , i explained it was not the sim card but still being sent a new one anyway .i have since again had to speak to another advisor who was a bit more helpful however just when i thought he had a solution to my problem and after being on the phone for at least 10 mins he told me i had to pay for it .not expected when i have a contract and not getting the service i pay for .not a very happy customer no all good i have always found the service received from xxxphone to be both friendly and professional . operative did what he was able , but i am very dissatisfied with xxx 's handling of the playstation vita promotion . have been with xxx for many years have never had any probs the advisor today not just did his job but was extra helpful and not just polite but friendly too advisor did n't listen to me and seemed to blame me for the problem the questions i asked were answered and the lady was very helpful . quick service , non fuss my problem has not been solved - due to lack of info on your computers - i have to go to xxxphone in guildford to see if they can help .not impressed and will probably move provider . very poor reception .unable to communicate using xxx network .not a reliable connection .considering to switch to 3 network as already tested an payg on 3 and very happy . just satisfied with things a good service was given to me excellent customer service overall my queries was answered and paul has been very helpful but my past experience with xxx i still not happy with ! great service i was very pleased to speak to someone instead of pressing keypad the person i spoke was v helpful and the problem was dealt with very quickly thanks very friendly & helpful !also dealt with in a polite & professional way everything was sorted and explained no problem at all ! happy customer : ) the csa did what i needed .also i love the fact i never have to wait long for my call to be answered . i didnt really get help i wanted as cant get onto face book on phone when could this morning . a delivery of i phone 4s was supposed to come to my address .xxx sent a txt to a friend of mine they would deliver it to her address .i was wondering how do you know her name , her number and her address . i was asking about upgrade which your automated system tells me 4th march .but i then got told 13th april and then 20th march ? ? slightly vague about it all so i was left a bit confused just called and got an answer within a min good agent i 'm busy ! the service was very good and very prompt i am disgusted at the disregard of care . the person was polite , efficient , professional , and knew exactly what they were doing . from a consumer point of view , i really do n't feel valued as a customer and the network in this area is really pretty bad .i 'm really disappointed as xxx used to be known for its service and coverage . assistant was very polite , helpful and informative , she seemed to genuinely be interested in helping me with my issue .thanks linda my blackberry ca n't get emails and xxx tell me bes is active but there was some error on the network or with the settings from xxx server .i 'm hopeful this is going to be sorted soon as i ca n't do enterprise activation still .just says contacting server...... xxx has shocking reception in places ( central london nw1 3an ) and colliers wood sw19 2de.yet i am advised that nothing is wrong .if that is the case , why do i keep loosing reception some days while trying to speak to clients !it 's not my phone ( i have an i-phone ) as it only happens on some days and not on others .the whole of tuesday the 3g signal disappeared and was back on wednesday .this happens at least twice a month lately ! your very expensive and take very long time to get through to a adviser also i 'll be leaving xxxphone at end of my next contract dealt with quickly and politely smoke me it would take too long and i plan to write a letter of complaint . i was very satisfied with the way i was dealt with & all my queries answered fully . issue remains same as before enquiry was made .advisor was polite but could have been more helpful i do n't feel xxx has valued me as a customer at all .you made adjustments to my account which i did not request which has cost me a lot of money .i will be moving away due to this .i feel the operator was not helpful at all and did nothing at all to solve the cost off bill . i am pleased with the service i initial phone menu was easy to understand .i got connecte quickly to an operative & he was able to resolve my issue easily after going through the security procedure which is always very important . because i was happy with the service . when i eventually got to the right person to deal with my query , she understood the problem , resolved it far exceeding my expectations and was very polite and professional in the process .thanks the reason why i called has not yet been resolved however the person that i spoke to have me all the information that i needed the lady was really nice , and done all she can to help with my bill discrepancy .hopefully the bill department correct the error they have made but i will find out on monday the outcome . guy had no control and do n't believe our account is big enough for you great service query was not resolved at all .considering i have been a customer with xxx for so long i was offered no help at all in the event of me losing my job .absolutely disgusting not sympathetic at all .when my contract finishes i will never use xxx again and because of this i have family and friends who are disgusted with what has happened and all 12 of them are now adamant they are changing companies .i will also be highlighting this on review sites about your company .absolutely disgusted .i will be in a mess financially to pay my mortgage let alone a rip off phone company who has offered me nothing at all .thanks for nothing and i can assure it 's your lose not mine as i will let this known to as many people as possible never get answers to emails or calls back when using website or called .i 've always had to chase when have queries .ok when get to speak to someone . no precise launch date for the iphone 5 guy was a bit rude . .and jumping to conclusions without knowing the full story .wasnt very friendly either . overall the service was good and the people polite good customer care and interest .also polite and helpful . my call was dealt with quickly and efficiently by a pleasant and clearly spoken lady . you returned my phone and sent me the wrong model .now i have to wait for you to pick up this one and now no message as yet to collect this phone .it is quite pathetic . adviser was good when i got through .they seemed to be having system issues .still got poor signal in my area at the moment . 10 after being transferred to the lady that dealt with my payment plan i was very happy , she resolved my problem right away and was very sweet , would be happy if every adviser was just like her : ) i phoned today to amend my family pack .i asked her to replace one number with another and she took 2 off my numbers off and did n't even add the number i wanted to my calls and now i have used all my credit thinking i could talk for free ! ! call me and ill explain .the advisor i spoke to yesterday was great , the one a week ago was shocking !x my reason is because xxx are the best network i actually spoke to two people .on the first occasion a bloke , who was n't at all helpful .then i had to phone again , then spoke to a lady who was very helpful . i felt that they delt and looked after me correctly . customer service was spot on .easy to get through to an advisor . nice perdon quick and efficient average customer service i received an excellent service from the call centre advisor .please pass this on to his supervisor .thank you . i am surprised that my phone could n't receive calls properly and i need to know i get calls through as i have been made homeless through fire and i may have missed crucial calls as i 'm waiting for someone from mp 's office to contact me well i think 8 because i phoned up on saturday night an they told me they would get the poeple who issue new phones to phone me on monday morning between 9am and 11am an they did n't they phoned yesterday being wedensday , and i had to phone today to find out what time they were coming at because they had not txtd or called to say a time . good service no hanging on phone waiting for answer well mannered and helpful the 1st 0 is because my numbers could not be found on the account and then the numbers that were on the account were mixed up !an then the main question could not be answerd as they could n't find the number on the account !the next 7 was because after 20mins on the phone the adviser found out what the problem was then helped me , the last 7 was because the adviser was very nice an did everything within his power to answer my question again i guess , i get ignored .will probably wait till my contract expires and go somewhere else . satisfied with outcome i felt i could have been understood better . i was happy because the call was quick , fast ,sufficient . sorry .am.driveing .at.the .moment i was told everything i needed to know in a plesant manner & the fact that i wasnt being called from deli , or somewhere abroad , made it that more understanderble . my problem eas resolved in minutes good service excelent service 10 great service from agent i am disaponted with the service from you if the phone is not here tomorrow i will be leaving you first three attempts failed but on fourth attempt spoke to mark mills in you warrington - unlike the others he knew exactly what he was talking about , he explained it and then fixed it !bravo mark you did a fine job ! my problem was resolved , the adviser was very friendly and helpful and used perfect english polite and helpful but was on put on hold for quite some time shi helpe my a lot you refused to take of parental control as i dont have a credit card i am 20 years old .i will be changing networks . helpful service polite , knowledgeable staff i have been told in store and on the phone numerous times i can upgrade on the 25 march on the phone and the 5th of march in store ! ! ! .your automated upgrade date via 191 still gives me the 25 march , yet all me a sudden the boundary 's have been moved till mid april according to your advisor !i am fed up .ive been waiting to upgrade for ages as my old phone is broken .ive been a customer for 10 years .you can tell whoever handles contracts that i wont be renewing mine when it ends .my bill is usually 100 pounds or more , and im going to take it to o2 . im even willing to start a contract with them before this xxx contract finishes .i am furious with the way old customers like myself get cast aside .roll on the end of this contract .by the way i would gladly have extended it had you stuck to my original upgrade dates .not happy . good service avarge out come . no one including this survey helps me sort a 2 year old problem .xxx does n't care !i am leaving this provider for good ! was sorted quickly no messing around and phone picked up quickly which is good as busy at work .thanks we have requested to be managed by xxx not an agent and switched back only to be diverted to a partner again during this recent query .if we wanted our business to be managed by a broker we would have approached procuring our services in this manner .if xxx are not prepared to deal direct we will reconsider our provider . being hard of hearing it is always difficult to hear people on my phone , your man was understanding & helped me through the process 10 good service by rep didnt solve my problem .it was going to cost me more to move to xxx very good customer service , very polite and friendly person on the phone , very helpful nice english customer service agent willing to listen and carefully help with the issue .think outside the box and willing to look for solutions rather thn set answers . that 's how i feel brilliant in store service where 191 failed on every level .dale saved this customer from your churn figures .well done him . i 'm leaving xxx as soon as my contract finishes , due to issues with my contact and phone . i wss happy with the speed and service of the responses . lady was nice on phone 1 ) i have been with xxx since 1996 and have indeed recommended them to members of my family and friends .i am unsure whether , based on some less than satisfactory service last year , that i would now .2 ) i called to report the network was down .3 ) the operator , chris , investigated and explained a mast was down , nothing could be done , but he apologised .his responses were very good .and closed the call with an assurance the the service should be back to normal tomorrow . lady was very helpful who i spoke 2. dealed with very quickly and effienctly . was happy wiv person win dealt wiv it but very unhappy that i have to keep calling you up over the same issue can wot please drop this now yes my matter was n't dealt with and i 've now been forced to cancel all 4 of my contracts .my phone is not working and xxx will not help without charging me the price of a phone . the lady was very polite .the call was quick and she had all the answers ready straight away . well the girl was very pleasent , and dealt with my complaint right away .she could not have done any more . it took 5 days before i had my replacement phone working .the redeeming factor was that all the operators i spoke to were very helpful and tried their best to resolve my problem .i have not yet pickedup my repaired phone . great service .very helpful .its what xxx does best .customer service . all fine , very happy . great customer service i am not happy that facetime uses up data because if i purchased a non 3 g ipad i would be able to facetime free !and i felt the call handler was not as helpful as he could be he did n't ask if there was anything else he could do to help and he was n't sorry about my issue answered my question with a solution not an excuse .great service since i have been with yourselves iv never had a problem and hav always found my problem to be resolved on the same call if i have one very good company never had a problem excellent the lady i spoke to was very very unhelpful .she was not a credit to xxx . chap whom answered phone was easy to understand , polite , explained things well & asked me why i wanted to know etc & so found i had a small issue with my handset & so he also gave me a technical thing to try aswell as answering fully my actual question .so he listened , asked questions & was helpful & answered more than just my initial enquiry . company 's over priced nothing 2 do with the call 2day ... your reception is poor the 3g is mega poor and im going 2 return 2 phone shop for replacement tariff because they answered my questions quickly very helpful and quick had to call 3 times to resolve a simple query advisor was very helpful but i have no faith left in the general competence of xxxphone to implement instructions wonderfully staff ,any good reception on the phone . polite and professional staff who delivered what is expected of xxx the guy did not have a glue what a was talking about and told me to go to a shop to deal with the problem understanding operators , efficient , sympathetic .resolved my issue . did their job efficiently carol was the most helpful person i have ever had the pleasure of speaking to at xxx , she had excellent customer service values and a superb telephone manner and i hope she is commended on this many thanks lee x advisor was helpful when there was a misunderstanding about my upgrade , and they dealt with the issue effectively and efficiently . 8 as service was very good but q2 not complete yet ! call me like i ask u to no billing advise you hung up on me still waiting for someone thoughtful to call me back simple very good service .better than 02 .mainly the egpytian they r very good good customer service number 1 because i pay too much for what i get , i 'd rather be on tmobile , number 2 because i did n't get what i needed really , i had to text .and number 3 because his tone of his voice was n't a warm tone and he seemed in a rush . you refused to exchange my phone though it is only 2 days old and now i am without my new phone for the second time had asked for age restriction to be removed and it still has n't adviser was fine , however xxxphone continue to treat existing customers badly moving upgrade dates with no comms etc v disappointing i was satisfied still lots of issues with u .cant wait til contracts up&i can go back 2 orange .for a start u hav been charging me extra every month 4 last 10 monts iv been satisfied by the service .thankyou . i have been a xxx customer since 1997 and i have been satisfied most of the time , there have been a couple of occasions when the network as been down ie where i could not make a call from my home one of which lasted 9 days because of a problem with the mast but i guess the other networks have the same problem at some time.i give my savings today as overall i am satisfied with xxx , it works better than all the others where i live ie a stronger signal .i recommend it for that reason as the most important thing when making a call is that you don't get cut off because of lack of signal and i have found with xxx it 's the network least likely to lose signal .the adviser answered my questions to my satisfaction 100 % , so i have no complaints. i needed an answer to a question re e-mails i was given a telephone number to call which turned out to be excaliber where i had to leave a message for someone to call me back everything was resolved speedily and in a friendly manner i wanted help for you get complated quizz quick clear response .friendly service .handlers that i could understand performance beacouse im not happy abaut xxx and nearly i like change company all good . i wanted to look at my price plan to try and save money , but you are unable to do anything with it til june still not resolved and awaiting call did not complete my request .have to email .more time and effort .no closure . very helpful and explained everything x because the gentleman who helped me was polite and very helpful and met my needs : ) very helpful and made me laugh : ) so efficent xxx is rubbish !calls keep cutting out .50 % of the time i have no service and this is in london !you cut my services due to unpaid bill but i was advised it had been paid ! ! ! ! !and took about 48 hours to reconnect !hate xxx adviser was fantastic - polite and professional polite man on phone delt with enquire fast great service and i 'm a long standing customer been ripped off for data usage ! advisor was clear , concise and polite thus 10 .wanted unlock code which you will have to get from nokia and can take few days , thus 8. great service today transferring a number i have in the last two texts . i 've been a customer with u 4 many years & u have always helped sort out any probs & hicups i 've had along the way ! . . your xxx shop in hammersmith london w6 have been great too ! . . many thanx ! lost a point for having to keep phone open for a month after wanting to cancel service was great had np with any questions had got good answer that i could under stand good service but you close .orange do n't close problem resolved i 'm unhappy with xxx for recently being sold a contract for an ipad which i was told was going to be free by one of your customer service advisors this is the reason for my bad ratings please have a manager call me and i will explain the service was good that 's why my ratings are 10 i phoned to complain that , despite having paid 15 pounds for the broadband dongle top up , it will not let me access the internet .both calls we 're terminated as i was speaking to the staff .not their fault .i have now wasted several hours pratting about ! very pleasant individual handled call very professionally it took to long to resolve the problem normally all the advisors are very helpful but this instance she was quite rude and offish overall happy with the conversation good service the adviser was very helpful last time i called for the same reason i was very satisfied but not this time i doubt that i would recommend xxx on the strength of the phonecall .i am pretty sure that my problem was solved but wont find out until tomorrow .the person who dealt with me was very helpful and explained things very clearly . no very helpful no just a pleasure able experience the person i spoke to dealt with my ongoing issue effectively and to my satisfaction on this occassion . very good customer service i am dissatisfied with our contract and am still waiting to find out if anything can be done both the advisers were good but my email was n't acknowledged and i have no idea if my requests will be actioned .i went to the trouble to email so we could resolve things without having to leave xxx but my directors are of the opinion our mobile bills are too high or higher than they could be . after i was hung up on by a previous advisor claire then had to call back again , the advisor victoria dealt with my enquiries quickly and efficiently and i got all the information i needed .she was really pleasant to talk to and helpful . my problem solved as quick as possible , i m satisfied with the service the advisor was very good but my problem is with my phone and as i ca n't upgrade till may i will have to look at other ways to resolve this because i keep trying i build a personal relationship with xxx good service very happy with the last advisor i spoken to but not happy with the way i have been treated over the last 2 months by xxx shocking service and considering leaving . im an your customer and i was tryin to help another customer first person my brother spoke to was useless but the person i spoke to then past on to my brother sorted out the problem the representative answered all questions and solved my problem . very dissapointed in xxx pricing i have been with you for around 8 years and to charge 1min if only a few second call causing very high bills i will not be renewing either of my contracts and am looking at moving supplier have a network fault as phones keep dropping calls at this location but apparently your system pops up a flag if there is a fault .there is no flag but call dropped whilst talking to the call centre .had to ring me back but would n't belie ve me .totally useless .still waiting for an update i think xxx look after there good customers not solved or listen .and answers given is not logicallyacceptable the guy answered my question customer satisfaction i got through to the business section by mistake , the operative coherent , efficient and to the point .it made a nice change from the usual robotic operative prattling insincere , over familiar , broken english . prompt and couteous service i felt it was a fair mark the service has been very good recently . the person i spoke to was friendly and polite and doing all he could to help , but , i have been overcharged on my latest bill and to sort it out it turns out i need to visit a xxx store with a printout of my contract .ridiculous that xxx does n't have a correct copy of my contract , also stupid that i ca n't just email over a copy .extremely poor customer service that i should have to go to such effort to prove myself right when it is definitely xxxs mistake and their responsibility to bill me correctly .i was hoping for a refund and apology and i should have been able to get this immediately . call me if you 're that bothered xxx are very good and have always been understanding in all issue i 've ever had thank u the person i spoke too was really nice an helpfull . you have extremely poor customer service .happy to discuss verbally . poor customer service from purchase of other phone lied to from the representive in the shop to the representive on the phone line when first purchased i 've had a lot of problems with xxxphone the past few months not very happy .once my contract is up i will not be staying with you my query was dealt with quickly and efficiently , the advisor was clear , polite and very helpful . great service by steve who took the call .problem should n't have been there in first plkace .solution was n't 100percent satisfactory well most places have been to d network is bad and other network seems to b working fine .the customer care answered my problems ok she was very helpful the service this time and on many occasions has been great but on more occasions my queries have not been properly dealt with and i 've had to call back over 3 times to get it resolved . i 've had a nightmare with xxx from day 1 .this was the first pleasant , helpful person i 've come into contact with and if all your staff were like her i would n't be leaving . cos my phone is still not working ! ! ! very helpful thank you i was happy with my call 2day your team were perfect , the problem is xxxphone . your colleague was very effecient and well trained the person i spoke to was very nice and could help with my problem strate away very helpful lady my query was not entirely satisfied , did n't get a proper answer to my question , and the adviser was not help helpful was a problem with my online account and it was deleted .will be able to create another one in 24 hours .customer service was good and generally i was satisfied adviser were very impresive good service nice staff lack of communication between the customer and the company , no mention of changing upgrade policy .told so many different things .extremely disappointed . the good service for when i had a problem with my bb i have problems people i know say phoning xxxphone phone is expensive overall fantastic service friendly ova n above normal service , thanku xxx not fulfilling my needs ! excellent customer service quick answer clear polite and friendly your advisor was very helpful , very polite and had a very good knowledge of what was being required to many to put on a text . great customer service , polite , helpful and resolved issues quickly : ) because i can not transfur my number to the new contract with xxx , i have been trying for the last couple of months and you always say phone a different number , and now you wo n't let me do it because the new number has started overall good service slow getting through to spk to someone because xxxphone is the best . how can u invoice me but bill is not ready told to check monday and have ask about a ring back which should of be dealt with last month rather not simple query , resolved quickly by a friendly voice couldnt resolve issue . the man spoke 2 was really help full simple , clear concise answers overall i 'm happy with xxx but i felt that the error should had been notices sooner .i am recovering from cancer and have been in hospital so i did not check my bill for several months . everything fine just waiting for a call back later to see if issue resolved .... polite and helpfull with the correct answer...unlike some of my earlier calls the advisor was very helpful biut this is the 3rd cosecutive mistake you have made and i am not impressed with your company as i was deceived by you and i am disgusted with the way i was mis sold a product very satisfied very happy with lady , if she was single . i would of married her.please give her a payrise .she answered all my questions .excellent service x because he was helpful ,patient and knowledgeable . easy to use service . because that is the way i felt after my treatment today ; however after i rang xxx customer care line and spoke with a lady who understood my concerns i am now very pleased to say that i have returned to scoring xxx 10 for customer satisfaction ! ! service was quick and simple because xxx always charges me extra money and im not stupid enough to pay it all the time because im sick and tired of it and its really hard to earn this money aswell .idefinately wouldnt recommend xxx to anyone to be honest . gave me wrong advice about when my contract started and advised i go to a shop only to be told i was right all along !i am going to leave xxx as its expensive and rubbish when my contract is over ! 10 advisor very helpful it took a long time to get to 2 people who both asked for the same infoi now have to go thro the 191 menus again to give you information you must already have eg imei numberwhen i was with orange a single two minute call produced a replacement phone the next dayi get the feeling getting this faulty phone sorted is going to be a palaver appalling cover --- difficult to get a signal ; raisesthe question : why am i paying for a service so often unavailable in both m3 3ae and hg2 8aq ? good service for once customer services couldnt answer my question . one person told me my request was with immediate effect and the second one said not until midnight 2 answers no good and i cant afford this sharon the adviser was extremely helpful and nothing was too much trouble please take time to let her know personally well i 've been with xxx for a long time and thought i was a valued customer first i was liable for an upgrade now all ov a sudden i 'm not for another month i 've had this fone for 2 years now and its a bit battered can hardly see the screen so would of liked my upgrade asap really just wanted to pay my phone bill which i did so i didnt need any problem solved girl just had to take my card number and that was that . q1 still think xxx is caring companyq2 not to satisfied as found the insurance cancelled a year ago was still running .q3 as i did not get full reimbursement for your oversite which surprised me due to the first person corrupted my e mail receiving the second have me a wrong countermeasure and the third corrected it and was very professionally lack of empathy or a willingness to see issue from customer perspective . given them already b . cos i think the supporter didnt understand wht was my quary and wat i want to know i refer to 3 conversations with xxx .the first one was not at all satisfactory as the query was not dealt with .the 2nd and 3rd calls were satisfactory as my problem was dealt with . operative was clear , well spoken & delt with the issue efficently & had a very nice manner . 6 the lady that i delt with was verry good because they exactly matched your top descriptions she was a very good and helpful advisor i was very impressed with the service given . i was very pleased with the service i got i gave the ratings because .they were very polite and helpful , but i had to repeat myself a few times .thanks . with the problems we had they were very quick at sorting them and very helpful the man who answered my call was excellent in all of the above and gave first class service and is a credit to your company 3 long phone conversations saying the same thing and incorrect facts about insurance and warranty well got told text and web would start and would hav 300 free texts but wen checked still got zero sms very good customer service because sine i move house i do not get a signal on my phone and on the ipad and i get told some many difront things about at so i 'm paying for some thing that i can not use cuz he was a cool british lad not a call centre somewhere in india and he actually knew what he was doing nah enough already ! solution was fast and exact goof service reasons were to do with xxx charges & not enough transparency about other stuff charges .the adviser is quite pleasant & answers all my queries professionally . poor overall service of product , and failure by graham ( 1st contact rep) to manage query or transfer call efficiently . yh was asked to phone today to pay off a bill but told the dd was already being taken out the calling was handled professionally i think i got good advise and help with the best package for me i have been with xxx for a long time and always been pleased with the service every query i had was answered and helpful found andy very polite very helpful and resolved problem very quickley very helpful and patient couldnt do that job myself . the advisor answered my questions but did not offer extra help or alternative solutions the first call was extremely unhelpful , i was on hold for nearly 20mins , the 2nd call was much much more helpful though problems were sorted quickly but one them should not have even happened . bad service the man who helped me was genuine and wanted to help me rather than having to help me also he listened to my questions and answered them rather than fitting my questions around fixed answers .he deserves recognition thats why i took my time to give something back via survey . excellent customer service friendly and polite very well handled call , very polite and prompt .i have not given 10 for all simply because i have requested an unlock code and until i input it to see if it works i wo n't be 10/10 satisfied .great service on call though thanks easy to talk to and very helpful operator very helpful but have had problem with phone cutting out for 7 days now but have been told they are tying to solve problem but very inconvenent as not been able to ring any one without being cut off do not have a land line so rely on mob phone the person ( kevin ) i spoke to he understand what is the customer problem & he dealt with accordingly no no experience terrible customer service throughout my 15 years loyalty ( including pay as you go)rude/ aggressive sales and management team .very stressful trying to resolve issues .i was conned for 300 pound on the 'cash back ' scheme that ordeal took 2 months to resolve and the outcome was me getting nothing except abused and laughed at by xxxphone team .i have never had a return call when requested even though i was always guaranteed one . i was charged 270 pounds for making calls to my family in the uk when i was in new york( to inform them that i was ok after the earthquake and hurracaine ) and i could go on but ill finish with my experience today , i rang to get my pac code and was told , by law i would receive it within the next 2 hours 3 hours and 10 minutes have elapsed and still i have n't received it .in a sentence xxxphone has been the most stressful ,ill managed ,company i have ever payed large amounts of money to . all i wanted 2 do was thank your staff aga and lucia in cardiff via e-mail ! ! u should give them a bonus , they were fab !how can i , or others , give u guys compliments ?(e-mail do n't work ! ) phone me the person was very helpful .xxx could n't fully resolve my problem .thanks he was n't totally sure on the answer to my question very nice and accomodating service it was quick and no fuss .cheerful .thanks the operator was very helpful but i should n't have had to call at all if my request last year had been dealt with correctly because my query was resolved satisfactorily the advisor was very good and arranged for my direct debit date to be changed .i was just a little upset that i could not upgrade my phone until may .charlotte explained the reasons fully and i am satisfied with her just a little disappointed i have to wait until may . the person was curtious , helpful , and fix the problem quickly . because i was please with the way things got sort no real explanation ...not very helpful fed up of service really nice people because ive been waiting for my internet setting all day and still not got them the guy i spoke 2 was very helpful gd device lady know all that i wanted to know but poor on the fact that i ca n't degrade my package as im a good customer !! no-one willing to help with the problem .everyone passing the buck to someone else .not happy .thinking of changing service provider . the person i spoke to was extremely helpful and also apologised for the length of time i was on hold while he obtained some information for me i got what i wanted without much fuss , simple and easy is always good i got everything i asked i guess very helpful adviser . answered quickly , politely and resolved the problem . extending 3 contracts for 2 years .process was stressless simple and quick .shaun butcher helpful informed and pleasant . quick and efficient ! i found the operator very patient and helpful .she was very informative and professional , kept me informed throughout the call .i was very satisfied cannot get through to yourselves again ! !and was supposed to be sent an email from you ref phone conversation and at 8.15 pm still have not received it she was helpfull very well organised and listened to the query ......job done .......thanks . . been waiting 11 days for my mobile when they told me it would be 3 to 5 working days now there telling me it might be another week , this is disgracful adviser ok .answer not very what i wanted staff member was courteous and helped as much as she was able to .she was very pleasant . i didnt realy get the answer i was looking for . . .! chris was very helpful . polite .sorted my problem .newphone should arrive tommow .cant ask for anything better . try talking to your customer direct will do so in formal complaint to follow .am waiting to hear from a manager in the next 48 hours .xxx have mislead me , let me down , cost me money and most seriously lied and point blank refused to address an ongoing issue .legal action will be taken and reparation will have to be made .kind regards . sorted problem when i phoned i never get any satisfaction fr vp. friendly and very helpful i asked to get my email address changed so i could get my login/password details for online account access .he suggested it was changed but i requested my login details by email and nothing has arrived ... apart from failing to solve the issue he was pleasant and appeared to know what he was doing . very good at his job your prices are too expensive the operator was just doing her job very well handled and very polite i have a new blackberry bold mobile and i am not impressed with it .my main concern is that i have to go home to recharge battery during the day .obviously this is such an inconvenience and my battery is lasting about 3 hours and this is with min use !i also notice that i have no signal at frequent times .customers have informed me that they are unable to contact me which is resulting in lost business . people gave wrong info , i had to call twice and got verw different info .last person was very gd the operator i spoke went out of her way to help me she contacted the carphone warehouse and sorted out the problem with a conference call so i heard what was being said .great service great result . handled my call very well iv had some awful experiences with xxx customer service .on this occasion i was dealt with the way i should have been .unfortunately that 's mainly not the case in my experience my son has had his phone stolen and the advisor was very helpfull incapability to resolve email issue . went into a xxx to redemmed a voucher for a new phone via freebe rewards but because of a price change couldnt answered my questions in an understanding manner problem solved very quickly no hassle everything was dealt with very quickly and the person on the end of the phone was nice and friendly good service by uk call centre swiftly delt with .not egypt call centre with staff who do not listen to you but persist in trying to answer question with question or are reading from a list of ready made answers that do not fit question .they continue to talk when they should be listening .bring call centers back to uk and you will always get a ten out of ten from me he was courteous polite and answered my questions easily regards chris traverse it was a great service that answered all the questions i had i 'd spoken to a number of people about my problem with xxx however none of which helped .however today when i called my problem was sorted very quickly and without any hassle and with a kind service ! q1..service was helpfulq2..was n't able to resolve my problem , but managed to get useful adviceq3..stated ' always good to give feedback the man i spoke 2 was helpfull the query waiting for a manger to call back ,and you did n't resolve anything at all . my issue was resolved in less than a minute !no hold time either !straight thru to an advisor !great yes not at all satisfied i have been waiting 6 weeks 4 my refund 2 b paid into my bank account and i am still waiting it is not god enough the lady was really helpful and sorted out two problem straight away and explained it to me the advisor was polite & very willing to help solve the issue which she did the peopl were fine to talk to .i think the contracts are to expensive and offers are not as good as other companys . was mis-informed over voice mail switchover & lost all my voice mails seemed disinterested in an obvious mistake , and not very helpful happy overall call answered quickly and all questions answered . he cut me off because he was frustrated .disgusted have a phone not working and i 'm a business customer and now its not resolved for another day and wo n't have a new phone till at least monday next week i have had bad service previously , advisors speaking poor english , promises not kept and an extreme amount of red tape , the advisor i spoke to today was very good very helpful staff and issue resolved without any problems . was disappointed that this error had happened , but was impressed with how quick the advisor sorted the problem . quality ,clarity ,like speaking to a friend or family , a pleasurable experience had an inquiry and the operator dealt with it quick and easy . verity went over and beyond wot she cud hate my problem was n't solved after manyyears with xxx .bad service .i am thinking of going elsewhere the information given by xxx is misleading and confusing .i do not believe the information provided to me was correct when changing plans and ordering phone .at time of purchase i went for a inferior phone as i had a shorter contract and now bing told this is not the case .in addition when negotiating my contract was not given all information .the rep also provided incorrect information and was unable to explain why .xxx are not bothered about the customer and do nothing to improve their experience , it sad but after 15 years of being with a company i think i will be moving on to another provider .my combats above will be proven when nothing is done regarding this message ! advisors are brilliant hence a score of 10 .as for xxx in general i dont wish to recommend them too highly as i havnt researched the competition cos a love u xxx ! all i want to do is see my bills on line .i 've been trying to activate this for 6 months without success .i am begging you - please help me with this ! the girl was polie charming and very helpful i like speaking to a person without pressing lots of different options and obviously anyone who rings customer service wants a resolution to their query from a pleasant person . i just found the last person i spoke to rude , would n't let me finish speaking and was very unhelpful in terms of dealing with my query .the rest of the service was good . the advisors were helpful but my problem is still currently unsolved on the whole but i am unhappy with just one or two elements if the service from xxx but my responses relate only to the most recent call and nit the service as a whole . helpful been with xxx over 20 yrs now n some ur staff have really looked after me n understood my situation thank you not too happy as yet i was very happy as ive just had all my bills to pay and that was the first time id gone over my minutes and was worried sick as im a type one diabetic and have a few other major health problems and need my phone .i now know that i cant phone hospital or doctors as they are 08 numbers and keep u on hold for ever .i also need to be able to keep in contact with my mum and dad as they are not well .but as from today i wont be calling the numbers ive had to call as ive now handed the case to another person . i found the customer service advisor very good .but i did not receive all my help needed as my phone cut off .so if someone rung me back that would be helpful .i found that i would recommend xxx to anyone ! there 's always room for improvement good service all questions answered to my satisfaction in a good friendly yet professional manner . i was over charged for the month and at the same time wanted to upgrade my contract .but the upgrade team was n't helpful , tried to recommend a sim card only package eventhough i preferred a phone contract .hence i had to cancel the original contract . yes i have many problems with xxx in the past 6 months in which involve me being out of pocket by 370 of my money an a year an a half later you still have my account attached to a applewaith quick and to the point response . she did the best she could - but it was n't amazing no, i 'm too busy at present . cause you never done anything iv sent my phone away 4 times with the same problem and i still have the problem it is a good service advisor went away to figure out problem .took ages to come back .cancelled call .xxx service useless , changing to another service provider at end of contract in june 2012 hav no problem with xxx .person on phone very helpfulbut problem still there was able to meet all me needs professionally and happy to help . i was happy with the service i received you are more interested in statistics than customer satisfaction u have still not provided me with a working phone after 3 attempts to , and it might help if team leaders phoned back when they promise to , but no u have provided nothing but a nightmare for me , i and all the rest of our family will now b leaving xxx after being with you about 20 years . some problems take a while to sort and not very good for long term customers but the fella i spoke to today was quick service was excellent , as it usually is .thank you . she was very helpful why do n't ye phone and ask i received excellent customer service from laura , she resolved my problem and was very friendly and informative . i was happy with the help i recieved , a pleasant telephone conversation ! not happy with the service i received good customer service , very helpful lady was friendly and helpful .but when i renewed my contract with xxx i feel i have been mislead on the pricing advisor trif 2 help bv system wud not let her so my query not resolved i had a problem an the operator was very polite an helpful an was able to solve it for me someone has blocked the internet on my phone and my account so i ca n't do anything it was dealt with quickly and efficiently . i called enquiring and i was compensated , did n't expect that .twas loverly .thank you . q1 ) because i have had issues with xxx in the past q2 ) the call achieved it 's purpose q3 ) there 's always room for improvement i want to cancel as i have been promised an upgrade 3 times an when i requested to cancel i got told to email with no help i will be leaving an i wo n't recommend 41192 great service , all queries resolved . difficult to get the info out of the person .information given was not clear .bit frustrating and still not completely satisfied with answers .however the person was very polite and fairly new to job . i like xxx and the things i want to know s all answered by team because the problem has n't been resolved and my bbm still is n't working properly just glad to be contacted before my bill spiralled out of control 8 was because the automated services was difficult however 10s after were for the services once i spoke with a operater . quick , fast and brilliant info : ) been with xxx for years .always get good customer service , quick to answer phone , usually sort most problems there and then instead of being transferred to other departments etc .never had a reason to complain . as i had already purchased an iphone the advisor was not able to help . i have had a lot of problems recently with xxx .unable to use my phone and i have 2 young children and 1 disabled child and received no apology or compensation .and i tried to top up money was taken from my account but not credited to my phone and i was told it would be back in within 24 hours and that was almost 48 hours ago .i do n't blame the staff i blame the company . my enquiry was dealt swift and with no problems yeah really god customer service problem dealt with straight away and quickely really pleased generally very good but felt pressured to upgrade my phone ! ? ! ? because i wanted to know something and i was happy with the answer i got off your guy information i was given totally contradicted the information i was given the last time i called .i had been advised previously that i should call back on 1st march to cancel one of the numbers on this acct .only to find out today it had to be in writing and by the acct .holder rather than a person authorised to speak about the acct .so a further delay and no doubt costs ! ! ! ! ! generally gd service customer service representative was very helpful and did exactly what i wanted . mike is a legend . cos xxxphone r **** ... my problem was not resolved and i do n't believe all staff are trained very well very dissatisfied to find i am paying for a line that i am not using and never have i made a call on i fell that as a customer that spends app 200 monthly i should be treated in a better way and i 'm seriously thinking about changing my provider customer service is bad , really bad ! for not being able to decrease my bill when i 'm not using the usage . the advisor helped me with my query and he was very honest and upfront with me by the service first rating a 7 due to how expensive calls are that are not free . very helpful advisor was fantastic .sorted out problem .however very angry as i have rang 4 times and the problem was never dealt with .also someone had hacked my account and ordered another phone and changed my address .and when i had rang before today this was not pointed out to me by the advisor we r a family of 4 we have bn with u for years when we have any problems your always very helpfull xxx has the best signal in r area we all use xxx and find ur offers very useful thank you i 'm deploying to afghanistan for 6 months and will be paying 40 pound a month for a phone i ca n't even use and am not allowed to downgrade my tariff the adviser promised to solve my problem ,but instead wiped out everything from my iphone very good the fact we got cut off but my request has still been completed .was asked to repeat a few things more than once but the operator was very quiet .possibly my phone . p been with xxx 25 years an whenever i have a problem its handled quickly and precisely not properly resolved the reason .unclear as to why the problem arose its upto me to phone back tomorrow i 've had problems with my phone and i was told if it persisted i could end my contract early and it persisted and she sorted it with no problems at all . helpful and listened a bit disappointed that i spoke to the advisor explaining my problem and after all that have to e mail ! ! my computer is broken , it will take sometime to explain problem and causing much delay .overall xxx quite good - been with them for several yrs so that shows . overall the operator was very helpful however based on previous experiences with xxx , not the operator i will wait to see if my request is actioned ! i cannot access my companies bills on line we are now 3 months behind . your rep helped me on my problem to full satisfaction . i was happy with the way i was dealt with very happy with the service provided was on hold for a long time , advisor was not sure of questions being asked .he was very polite and eventually solved my issues . what they were telling me to do with my phone was complete and utter rubbish and did not work at all very quick and helpful , wasnt on hold for ages either was told stuff i thing is wrong . .an other ppl have been able to doin the past . . the service was good , and the advisor was quick and helpful answered the questions politely and couldnt really ask for much more .apart from to get my iphone back quicker . 3 months later , endless calls , useless resolution promises and still nothing !i guess u're trying to force me to leave xxx ! because xxxphone keep cutting me off without even phoning to speak to me and it not like you do n't have my number ! ! because im not happy of the result of my order , it was wrong item delivered . friendly and clear easy to understand poor service i 've got got straight through , even in spite of the voice sayong that all operators were busy .query was dealt with quickly and effeiciently . unhappy with tech warranty staff .cust services staff good was happy fairly good service overall xxx have been excellent to me ! i 've been well looked after as a customer and when issues arise , they quick to help me and provide me an a* service .customer service agents are outstanding , only wish banks could provide me the same service that xxx have .xxx out classes all other networks with the level of service provided .keep up the outstanding service . you asked to take my phone away to look at a firmware issur that multiple people are experiencing .the replacement you sent was missing the battery cover which is also the antenna .as such the replacement is useless .now you expect me to go out and buy the missing part .you caused the problem - you fix it .i also do n't expect to be charged for the time i have been unable to use your service . the person , stephen , was helpful but could not implement a discount agreed by the retailer 1st adviser hard 2 understand kevin was exceptional very knowledgable and showed real concern over my problem x good advisor friendly but had to stay on phone to long because took a long time for computers to download data adviser excellent advise good but still cant get internet frustrating firstly , i got cut off while on hold , twice , and neither off the handlers bothered to call me back .secondly , i again have to wait another 24 hours before i can re register to get access to my account online , not via my mobile .thirdly , this problem has now been going on for several weeks and i have spent a lot of time hanging on the other end of the phone .so i am not very happy .kevin . the reasons for my rating is because everytime i have a problem with my phone i ring up the customer service line & the problem is always resolved & the people i speak to seem really nice , polite & helpful : ). .the only thing i find a bit disappointing is that some people i know that are on xxx & hardly ever top up receive free things i.e text messages , maybe free minutes or web access & i never top up a bit all the time & receive nothing like that ever. .other then that i am overall happy ! very friendly and sorted the queary quickly . i have got satisfaction from that person who attend my phone . ill tell you when you tell your staff what the word insurance means !fucking **** .atleast employ people that speak the same **** language ! advisor understood my query , it was dealt with promptly and i got a resolution , also he was very polite and easy to talk to x my query was n't resolved entirely to my satisfaction .i have to phone my bank and then ring you back , i should have been able to sort out with one call . quality service did n't answer all my questions well when i started my contract xxx sent me a phone which was damaged , so i sent that one back an now this phone has got an error in the software , i went into the store at hanley potteries center stoke-on-trent an the staff there didnt have a clue what was wrong with the phone , it has now decided to reset its self an keeps turning its self off , this has resulted in the alarms to reset , which i have had to have a day off work as i was unable to get up on time , resulting in me loosing a days pay , lets hope xxx can get the problem sorted third time round the service was excellent good customer service very helpful adviser the adviser was very helpful and ran through everything clearly & politely .everything now working as before with thanks . the first txt said 3 questions ,this is the fourth .so no, i ca n't the adviser who i spoke 2 took time 2 explain everything and was very polite a credit 2 ur company . bcos everything was quick & simple , the adviser was friendly & helpful call was dropped which was one reason for the call and nobody called me back issue solved effectively , efficiently and politely . i am unable to access voice mail .you told me i had a message .adviser very helpful but solution did n't work . disgusting customer care ! call answered quickly and efficiently with info as required .keep it up xxx pls ! uk call centre .prompt sorting out.goodcustomer care . excellent service ,every part of upgrade servic explained to me simply and honestly by david ,thanks good service overall that 's how i felt because i got the answer that i needed and quickly thats 4 questions .lol .i am not very pc literate and the adviser put me at my ease and was very helpful i could n't ask for more my invoices have been corrected immediately good customer service i usually get a person who i can,t understand and who ca n't understand me which leaves me frustrated i when i ask if i can speak to some one who can speak english they tell me no yes i found the only employee that could help me after multiple calls and prom 10+ hours , half of which was on hold .you managers shirk responsibility , you front line staff are frustrated and you customers service is appalling and impenetrable . you asked me and i replied the accent of the stuff members ! overall very good service i just hope the repair is successful he was polite confident understood my problem and resolved it again thanks to him i am still with xxxphone very polite and helpful gentleman because i could not sort out the age verification whilst on the phone the advisor was very courteous , patient & helpful .unfortunately she could n't reimburse the insurance premium that was misrepresented at the time i took out the contract but did cancel it with immediate effect & responded well to my other queries . very helpfull and explain very well i wanted to upgrade early and had trouble getting through to customer services in the uk .overseas customer services could not deal with my issue .when i finally got through to uk customer services my issue was dealt with competently . sorted claire was polite extremely helpful and called me back twice when i had problems with my phone .her attitude was professional but also empathetic . i think the service was outstanding , i 'm very happy with the service , you should give the person who i was on the phone to a big paycheck the young man was friendly , helpful and solved my problem .he was professional and clearly knew what he was doing and did so quickly .if only all your customer service people were as good as him , your company would be a lot better . i am not happy with xxx as i have been with you for a long period and my friends have better deals and they have only been with you a short period of time and when i rang up i spent ages on hold the time before i rang today the service i got today was good because the service was fast the advisor was very good and helpful and very customer friendly i was told my issue cannot be resolved and it will cost me 700 pounds to get out of the contract that xxx is not fulfilling good service i was pleased with the advisor overall but as i was asking questions relating to an unsolicited call re changing 2 of my friends from pay as u go 2ur 12 mnth 8 pound contract felt it wasnt fully explained the rigmarole i would hav 2 go thru with their provider 2 facilitate the changeover ! just very happy lady was very polite and helpful . nice to spk to someone in england and could understand & be understood and sorted my query quickly & efficiently happy with the advisor my query was answered straight away .the jady was really chatty and lovely to talk to.i couldnt fault the service i receivf my query was quickly and efficiently resolved .very satisfied good service are you taking the **** ?you have changed the terms of my contract , your staff are completely incompetent & do n't even know anything about the services you provide .i 've spent in excess of 10 hours on the phone to your customer service team .i 've been into your stores & none of the staff are aware of how you bill your customers .your price plans at best are deceptive & at worst illegal .1200 free minutes actually means 1200 calls !i find the text message you just sent me offensive considering i have asked someone to call me & i get this ridiculous text .can someone please call me , that actually knows what they are talking about .i 'm a company director & have wasted valuable time trying to resolve these issues & you have now left me no other option than to go to trading standards , watchdog & the national press .you are a disgrace to the telecoms industry .let 's see if this is an automated text or if someone actually reads this & calls me this evening ?kind regards & in anticipation ...ashley did what was asked . customer services advisory was very good and helpful . the girl i spoke to had an immediate straight-forward answer to my query which she delivered in a friendly , pleasant manner .xxx provides a good service all round ; i always used to recommend xxx until i found out you were tax-dodging **** !so watch out , everyone 's going over to o2... i have a new phone and it arrived and was set up without hassle - so far !thanks very friendly and calm polite very helpful , staff are always as helpful as they can be . . quick straight fwd conversation the man i spoke to was very helpful and gave excellent customer services i was satisfied with customer service i just do n't like giving 10 toanyone no that 's four .questions did not answer my question , was unable to provide a viable alternative and my problem has still not been resolved . very dissatisfied and completely disregarded !very poor customer service i was told in shop that i could upgrade on 1/3/12 when i called i was told the date of upgrade had changed without notice , i also enquired about type of phone i could upgrade to and was not advised very well . i gave 9 for resolving my connection for bbm.as it appears i am not able to access this still .if possible would a customer service adviser call me .many thanks , ms quest . advisor was very nice clear and friendly and understood me perfectly .she could n't explain my bill fully re internet but think that 's the tools she had to work with rather than her fault .once a bill is produced i would feel confident contacting her with any concern . the adviser was so accommodating and helpful but generally i am no longer happy with xxx because you charge so much .it is very expensive to maintain my accounts with you .i am just finishing my contracts then considering transfer to another network provider . very polite & informative the adviser was so helpful and could n't do enough to help me i 'm delighted thank u very clear information provided and advisor was very helpful . it was really bad samsung s2 pack up after 5 munth you whant to charge me will be leaving you after contrat runs out i am leaving xxx and wanted to buy my contract out and get pac code .the lady was telling me different information to what i was told earlier in day .tellin me i had to wait 30 days and then changing the information .she has told me i will get a bill in the post but i do not have trust in any of the information given to me . because some people do n't help and somepeople are good as a long standing , i 've always had satisfaction with my queries . i am fed up of being over charged and no one can explain why , people on the phone are rude and offer a low level of customer service , especially as i have been a customer for over 3 years ! anytime i call xxx , they handle and answer my questions or concerns in professional way . cos my problem is sorted and the lady was very nice and polite i am angry & dissatisfied that i 've been footed with such a huge bill this month for services which i did not use !i 've been a loyal customer for over 10 years & would have appreciated if xxx could have dealt with this with some good will .i doubt i will renew my contract in july ! ! ! because i got what i wanted customer service is poor , and you ca n't do anything right no he cut me off before i got any help , had been on the phone for several minutes at that point . top class person on other end of the phone , patient , articulate and knowledgeable .i do n't normally encounter this on your customer lines or others for that matter . happy with the service my reasons are too lengthy to text .i would be happy to discuss this with a senior member of staff at a convenient time if they would like to call me . never had a problems while i have been a customer for years , a little disappointed with the mix up of payments taken from my bank when an agreement had been made my questions were ansered to my satisfaction she helped me with all my queries in a nice professional manner miss selling very good found out what i needed to well the 8 was forrr vofafone not allowing my bbm to work anddd the two 10s for the recent service from my last call was good because the problem was sorted service was reasonable would have been better if it could have been actioned by the oprerator rather than me having to send an additional email . excellent customer service provided by advisor very good customer service and knew what she was talking about and how to do it correctly . that is what i rated . all i wanted to ask was when is my contract sim finishing and how much would it cost to stop it now but for security reasons they needed my dad who 's gone abroad and told me to do this my adviser was brilliant and understood my problem and advised me very well .this was due to a call from the sales department and i was sold something that was unsuitable for me .thank you : ) had no problems understanding the girl i was talking to and she sorted my enquiry efficiently no one i spoke to seemed to take note of what i said or was not prepared to do anything about it .kept on hold to long appalled at the service i have received from xxx . the a customer service representative was very helpful and polite .he took the time to explain things to me with patience and he was very respectful .he could not help me with my request due to xxx terms and conditions however he clearly explained this to me and the reasons why .the advisor went on to explain to me the next steps i should take regarding my request .the advisor delivered excellent customer service .thankyou . idont understand the question the advisor , carl , was efficient , polite , understanding , resourceful and therefore ultimately helpful all good asked to get on facebook she told me that she would send settings for my phone had nothing since but i will give her 5 for trying there is always room for improvement quick and efficient service and very informative the call was handled professionally & with a friendly service , they also had a good knowledge to solve the problem fed up with you lot , high bills , no help , charging for stuff i 've not had and not fully reimbersed for it .been a customer for 14 years and want nothing more than to leave and take up o2 on there good offers .contracts suck ! very good service and very friendly and the only reason i didnt give a 10 is you should always strive to be better so as not to become complacent yes i am happy wi service very helpful pleasent to me gud customer service thankyou fr carolann :-) was polite , looked into my query with patience , escalated the problem and immediately got it resolved to my satisfaction . yes i called to down grade my price plan from 1000 inclusive mins to 500 which has only dropped my monthly bill from 35pounds to 32 !not very impressed ! you solved my issue with a simple call friendly , helpful its very expensive compared to other networks and signal not good very slow internet not resolved problem xxx were unble to help me in arranging a differnt tarif to suit my financial dilema needed help on changing contract no body is perfect , otherwise generally satisfied with the service . easy and efficient process friendly helpful informative excellent service very poor level of service .phone me if you really want full details . no i ordered a phone on line 2 weeks ago and u told me u would email me when it was despatched to the store .having had to chase u twice i find out tonight its been sent to the store ! ! ! ! nobody told me ! ! !not happy . because am not happy at all with your phone company , my text 's run out and they would only remove my freedom free be which now i gotta put more money on my phone now just too get my texts on i have rung twice today and the frist time i rung up they said they would give me 300 texts for a fiver but never got em so now i am going too have too put more money my phone just too get a nother freedom free be think i will be leaveing your company and joining one what better benfits me not happy cost me nearly 50 pounds oready nice service thats all i gave my ratings as i was handled really well in every department .the supervisor was polite ,efficiant overall pretty good professional secret great telephone manner , and very helpfully a concise , precise and prompt response .very happy thank you . my ranking are for the help of the operative who answered my call who was excellent had no customer help just a decisive no .all i wanted was advice i asked for a proof of purchase to send with my phone for repair to samsung which i received but it had the wrong mobile number . the assistant was helpful and polite but she was unable to solve the problem because she did n't have the means .she could only give advice . been messed about a lot good assistance from the advisor really friendly & answered query final resolution was good .general experience today was appaling the advisor was very friendly very helpful and dealt with my requests quickly and efficiently excellent response , lovely telephone manner , helpful , polite and prompt cos the service was good with a gd outcome xxx has always provided a high quality service and the manner in which my query was handled today is a typical example of that quality xxx is fab dealt with my query quickly and efficiently . great call handler but awaiting new phone tomorrow so ca n't confirm matter is resolved as yet your reasons for not honouring a previously published date for an event is p poor the 2 ladies i spoke to tonight were very helpfully .the second was extremely helpful but i now have to wait 24 hours so hopefully my problem will be resolved . same issue over and over again . too many advisers too many problems with xxx assistant was very pleasent and helpful courteous and knowledgeable help i like this service your advisor christine was so helpfully and she excelled with excellence on behalf of xxx .i would like to compliment christine to xxx management if i may .best regards john my bbm is still not working i am not satisfied with ur service yes the customer service operator was very rude and unproffesional and did not have his facts right and was not one bit helpfull in any way . problem with roaming answered my questions . errmm cos most dah time dey get dah job done because your amazing and look after me rang twice tonight .issue not solved on 1st call , i need to check tomorrow if 2nd call has fixed it .both advisers very helpful because my internet do n't work erin was extremely efficient , pleasant and helpful .top marks ! i have been having problems with my dongle for months and can hardly use internet and had different suggestions every time to sort it out none of which have helped .customer service was not what it was few years ago at xxx . not totally satisfied think it could have been handled quicker and resolved a lot quicker and the adviser should not tell customers there a fault with the phones and the only offer given is the same phone in exchange for the faulty phone very helpful and polite person , easy to speak to and resolved my problem with pleasure , fantastic operator my problem was n't resolved - my bes still is n't working .that 's unacceptable . good , quick , efficient service she was extremely helpful , friendly and very polite .she also took a great deal of interest in answering my questions and finding the right deal for me .she is a real asset to your business . the adviser was very good at his job & knew what he was talking about i finished the call in a good mood & satisfied every time i speak to someone at xxx i find them very helpful .i would and i do recommend xxx to anyone . always have had good service from xxx ,thank you . he was good i was a victim of a fraud case from jan 2012 and my credit check rating has been has been downgraded to very poorthis has caused my applications from various retail outlets to be rejected due to the fraud case hanging on my accountit has taken over 2 months to resolve this fraud case and has caused me embarassment and inconvience i am very dissatisfied by xxx customer service hence the low markingthnksmushtaq dalvi promptly to the point friendly he patiently listened , thorough , answered every question . your operative was very polite , it was the result i was unhappy with .i have just started a contract with you for 24 months with a i-phone 3 at a cost of 27.99 yet both my daughter on provider 3 has exactly the same deal as me , but for 25 as does my friends daughter .i have not changed my phone in twelve years and have been a loyal customer for the same time and i had hoped you could have offered me a better deal !sorry ! you never pursued my request , but the gentleman on the phone was polite but he did n't do as asked . ? all felt with quickly and very helpfully and politely you are all good and very helpful good service it took 3 attempts to put me through to the right department and when put through i was extremely disappointed with the outcome .having being a long standing customer i would have hoped that xxx would have done more to assist me as a business customer given that i was trying to commit to xxx for another 18months !poor business good clear help , friendly assistance and my query was resolved quickly i am finding that in a lot of area 's i am getting very little if any signal at all , which in these days with 3g and even 4g thats pretty poor , good services no help .i called back after receiving a call from xxx this afternoon and the customer service guy knew nothing about it and hung up . the service as always is very good all info requested was provided .thanks . the advisor was very patient , courteous , and helpful in solving the problem i had .could not be faulted . not satisfied with upgrade options . adviser was fine ; would recommend xxx & the issue appears not to relate to xxx though i 'm not sure who can resolve it . the reason why ichose the ansers is 1 the operater made me feel comfterble 2 all my queries were handled with the upmost respect 3 iwas made 2feel like a person not just a custemer ide like 2 thank the operaters 4 doing such agood job thank you mr edward william james fitzherbet stewart my ratings are for the advisor today had u asked me on tuesday when i rang the scores would be very different the advisor today was brilliant ! ! no 1.i always get reception and when i phone i never get put on hold and have to listen to crapy music 2. because i need the bill first before my problem will be sorted 3. the person i spoke 2 was polite , quick and solved my problem rated this because every time i have a problem i call xxx and they fix it i find the customer service is very poor with xxx as a company and the majority of advisors do n't come across very genuine at all .my query was dealt with very badly to start with by two advisors .but the last girl i spoke to was very helpful and cheerful and helped me and also gave me a verbal summary of what she had done for me to put me at ease that my issue was resolved .she was lovely thank you the lady that took my payment was very good however i am not that enthused with bodaphone at present and may not stay with you when contract at an end and would not recommend you to others . helpful adviser , dealt with my query efficiently .thanks ! excellent quality of customer service : ) as usual ! ! !all problems with my contract solved by one call very happy .send me a free gift . as the assistant was very helpful and poliet u r **** place gave the info read when asked i have spoken to xxxphone twice in the week regarding returning an item and both times i could not get a return address until the now very helpful , quick and efficient and was pleasant and seemed interested in helping unlike the other two people i previously spoke with today on the same matter who quite frankly need to re think there careers in customer service . i want 2 go 2 bed !that is a question 2 far and is probably just going 2 irritate otherwise contented customers .well intentioned observation . got given the wrong stmp code please call me with the correct one my situation is still no sorted quick service not waiting in que ? ? ? ? ? ? ? ? ? is n't it self explanatory ? ? ? ? 10 very satisfied-0 very dissatisfied in regards to the questions ! ! ! 10 i just feel like your support is great because that 's my personal opinion . helpful , friendly advisor the service was great , no issues . the advisor was friendly and handled my query well because i am not good with mobiles &the young man talked me thru the problem easily the adviser made a major mistake on the query i called about ! i thought the guy who took my call was good good service my first rating 9/10 was purely dowo to no network is perfect !we have had lots of issues in the past with xxx and customer service , we were going to leave last year , but we were offered a compelling deal , which in turn meant we stayedmy second rating is because the young lady i dealt with was amazingmy 3rd rating was because it was resolved quickly and professionally request was done quickly with efficiency excellent knowledge on how to solve my problem . i just have .the lady was professional in the terms that she knew her job .very polite and efficient .overall excellent . the adviser was friendly polite helpful and courteous quick service just down to earth people that speak english pleasure phoning no hassel the lady i spoke to in call centre was very nice to talk to and helpful also i 've been with xxx for approx 15 years and i 'm very happy with them fast clear friendly happy with xxx and always sort me great deals thanks polite and helpful . friendly , professional , straight-to-the-point service .problem solved within a minute . after several calls and visit to shop i have to start again tomorrow . . hung up on and 15 mln on hold back to square one . no kept on hold too long when finally got thru the bloke i spoke to was very nice and new what he was talking about .probably be one for the future i had the answers to my inquiries . unfortunately , your were unable to offer me a similar deal to the one from o2 .the advisor , was excellent .but was unable to help .i am overall disappointed by the fact i was text by yourselves on the 16th feb telling me i was a valid customer and you did n't want to loose me . coz they dnt help you overall good service:-) the xxx service regarding international calls and txt messages abroad is great and when i asked all the questions to xxx i had a great service i think it was excellent , very polite and excellent knowledge and also good end of conversation ! !i think i am a customer with a excellent service , thank you he was no help problem handled quickly and efficiently by friendly polite advisors .explained they would need to transfer me and why .shame previous experiences have not been so satisfactory overall ratings i gave were very good .the service was very good xxx did not answer my previous 3 emails any time that i have spoken to anyone at xxx they are always helpful and polite excellent service steven was very pleasant and efficient .he handled the call very professionally and resolved my query . question 1...keep losing network in some places-specially in the buildings ...very slow enternet connection ...question 3 fellow was a in a rush and a bit root the man i spoke to was very helpful and willing to help , and solved my problem fairly quickly the deals you are doing at the moment do not meet our requirements .i will be looking at other companies . friendly agent , responsive average customary services read the notes on the account no one helped me you said 3q ! ! that 's 4 , i had a technical issue , was told i would be passed to the technical team and was cut off ! absolutely disgusting customer service because i got cut off nd did not get my query answered . not very helpful had to drag information out of the her ! i asked about something but because i ordered my fone onlline she couldnt tell me the answer .she eas helpful but didnt have the tools too help .very poor really . as you do n't look after your customers becase i was happy use are useless he answered my question clearly and quickly i like xxx , that 's why you get a good rating good service i was very pleased with the way in which my query was handled and the quickness 9 because i have never had problems with xxx and the 2s are because that was the longest call i 've ever had with xxx and still not resolved - half an hour to 40mins is too long so i had to end the session .will try again tomorrow evening the service i had was polite and efficient and dealt with my issue quickly . because i 've been with xxx for a think they are a great service no 9 dealt with my issue quickly and he was very polite bad service questions answered and problem sorted by a very helpful advisor i o u money 8 because i had to try 3 times to get through to you .and 10 for the last because the advisor was very helpfull thank you . q1 i have been with you for 12years and think you are a good company . self explanatory i think is a long winded process to cancel my insurance .other than that i have n't had any problems with xxxphone and always have good signal and therefore would highly recommend them to people . the lady i spoke to was excellent she handled my request very well . i do n't even know which call you are asking about .i 've spoken to around 5 different people in the last 2 days .....i was promised an email explaining how to transfer everything to my new phone that never arrived .... x problem fixed by very helpful adviser . quick responce good service & prompt answers .difficulty was finding number to call although since found one in settings on phone i think u should be more nice one the internet keeps going down and the way there bill high then alway agreed very helpfull advisors .but still unable to access internet facebook and bbm because the lady who dealt with me was extremely helpful and sorted out my 2 problems very efficiently ! ! feedback he sorted out additional sim plus re-sorted the sim from earlier 2day we ice adequate , cost of calls to other networks unreasonable so much so i am investing with orange to lower my xxx bill ! very very pleased with help thank you terry was very helpful and totally understood my problem everytime i ring up they put me on hold waiting ages for the technical team who never answer or say there system is being updated can i call back later friendly and helpful service that was quick and to the point sorted my inquiry instantly the handler was fantastic but xxx as a company have let me down too many times the advisor i spoke to was very polite and helpfull .and he dealt with my problem immediately , and he also gave me some usefull information can't speak a word off english did n't have a clue whati needed to no and i will be ending my contract asap long wait .no answer .gave up after lots of following auto instructions and being redirected and waiting 15 mins .i bet your sales calls get answered sooner !very disappointing . they were very helpful and friendly ! the adviser answer my questions !provided me with a better tariff and was polite and courtious . one of the numbers he gave me for bt seems to have worked to get an elderly mans phone repaired she was just so patient am bit hard of hearing and she was lovely and helpful your kind and very helpful especially aadam great service rating based poor customer services.calme tomorrow to get full report . egypt call centre is a nightmare .lots of calls lots of lies over 10 days .david in uk excellent but your billing is too complicated and online service not reflecting what was agreed with your sales guy . was pleased with the out come . quickly dealt with the situation , no complications on hold for some time , then the music stopped and nothing else happened .after another few minutes i gave up . the advisors were good , but i am cancelling my contract due to poor communication , poor service and cost of being a customer 25 minutes on hold and not getting offered call back is unacceptable and bad customer service spoke to to different customer service people both gave completely different information so 1 is lying 10 the service and problem was sorted very quickly i waited for 10 minutes only to be cut off when the operator asked for my number .i called back and again it just rang .later on we tried again only get message that the service was shutcheerspeter dredge well the issue did not get sorted but the advisor was extremely friendly and did everything he could . find the service very helpful every time iv phoned wi a problem very helpful to talk to did n't speak to an advisor would take too long to explain via text adviser very pleasant + helped me solve problem step by step dealt with my problem straight away very professional pleasant manner the operator was very helpful and patient . gen because you disconected the call an refused to set up a payment because when i tried calling it just kept cutting off advisor made useful suggestions , was courteous and prompt . all sufficient i have just phoned because i wanted to put a freedom freebie pack on and it went on as 10 pound credit instead i wanted to rectify this but it said you were closed when u get through nothing gets done because u could n't sort my problem out could n't activate my new debit card , could n't contact xxx as i had no credit , even the website was useless , seriously thinking of going elsewhere after 13yrs loyal custom ! ! ! :( my daughters phone is without a phone as she has no signal on her phone which was supposed too have been fixed . any reply to last text dont like this contract because i was waiting in a que for ages it 's cost me 25 pence and someone could at least ring me back query dealt with speedily .no waiting on hold .pleasant manner of agents . the person i delt with was good hard to do very polite and helpful .aod u answered at once .thank u i could not under stand her and i still have the problem no i was given misleading info the lad who helped me was very good and friendly not being able to get my problem , which was draining all my credit , sorted out .its so frustrating staff very helpful .very polite , dealt with my requirements . hey i could n't add credit .it 's taken a week when i ring the service is done so fast . they offering a good customer service so i really appreciate that but i wanna to tell one thing if ur customer service iz 24hours that would be great ... could n't deal with my enquiry .had to call ball next day .called after 8pm .helpful staff rate them at 8. cuz sometimes i need more txt and do n't have any x i have been with xxx for years now , hassle several contracts with them and never an easy solution to major/minor issues - always call after call - to try and get somebody that has the knowledge and does n't just put you through to different department etc . soon as i can end contract with xxx i will , and will be setting up a 24m deal with orange .i 've heard xxx has had some serious signal issues - i 've yet again been a victim of xxx 's mis-haps .one truly loyal customer lost due pure negligence/staff knowledge issues . very rude and not helpful at all , extremely terrible customer experience ! yes i have not had any answers and no supervisors are ever available many but too long cause im at work i was put on hold and had to re-explain everything including my phone number .i an concerned at how often i loose signal is n't this a 4th question ? i have always been with xxx and have neva had any problems and your rates r very reasonable good service .this time no waiting in line at call centres .made a change very helpful i was happy with the service given to us . yes ive been with xxxphone for years now and never had any problems good work xxxphone . you helped us when we needed it most . i was not able to partially bar the fone , which is what i wanted to do , only a full bar , which meant i could not ring to find out that the phone was where i thought it was !i assume that is axxx decision & not the individual call handler , but i was n't happy !it couldve been the difference between having the bill run up & not finding the fone & its contents at all ! twice i tried to speak to someone and twice i was cut off before i even had chance to say hello .crap service , contract ending soon and wo n't be renewing it . excellent service all round every time .that results in me .having no grumbles ! she sounded fit i have lost my facebook spot all as expected very happy with service . the problem was unnessesary and uncalled for .i call on a monthly basis with problems with xxx .because of xxxs incompatance i am in debt and because theres no proof i did not have a leg to stand on so to speak .i am highly unsatisfied with the company all together and await the end of my contracts so that i can take my customs elsewhere . very friendly and helpful . very efficent and quick due to previous calls that did n't get resolved eg when a new phone was added to my bill that i did n't request and it took 2 months to remove and when my address was changed online but not by me i was told it would be investigated but did n't get told of any outcome that was over a year ago ! is fine no complain rating thank u they could not assist me in any way quick and easy solving my problem straight away had a problem with playing catch up to settle my bills ,after looking at my account adviser came up with a solution very quickly , well impressed . excellent and very helpful service i been with u for over 20yrs and never had a problem and thats y all my answer wer 10 's no good customer service the customer service advisor was very helpful and dealt with the query promptly .xxx are great value and a good company .my husband and 3 of my children are also with xxx : ) fast , efficient service call last night was 1 hour long on hold for 25 minutes , my phone was not connecting to internet .no resolution given , rep advised center about too close , still without internet .lack of empathy .in my option really poor service as no alternative resolution offer .missed a dinner appointment as call took an hour .very poor customer service .very unhappy and inconvenieced customer no because i always receive a first class service . no problem with staff at xxxphone at all .reason for leaving very very poor signal on hayling .island .no signal in a lot of areas and i have had enough of call failed coming up on my screen . that 's 4 questions not 3 o cannor receive or send pics .i told him this .je asked what phone i use which i told him the make .i did not get the feeling he had any idea how to solve problem .he eventually told me to take it the battery while switched on .which i did ome the call ended , i did n't feel at time how that would solve my problem and it did n't ! ur staffs have been helpful i have no or little signal at home .you are denying any issue , but it has only happened since wednesday so is obviously an issue .i am getting increasingly fed up with your poor customer service & the lack of reception when i still have several months left on the contract it is infuriating did not fully answer the answer question i ts becuase im not sure if problem is solved yet .i wiill see tomorrow i have always been very satisfied with service from xxxphone as they always help with problems i can use the internet on my ipad now good service wot i ast thea trid 2 solv because u tried i would recommend xxx to friends ,just as i would recommend the previous company i was with , i have not had any issues with either company , but neither do any of you have any better qualities than eachother ,the gentleman i spoke to last was just that ,a gentleman ,he was extremely polite and helpful ,where as when i first came to xxx i had a few issues with two ppl i spoke to ,unlike this time ,he dealt with my call very professional and is a credit to yourselves . i was cut off and nobody rang me back a little bit of a wait before getting an answer .but when i got through the agent understood the problem perfectly and sorted it out as quickly as she could . although i have consistently been disappointed with almost everything about xxx , this customer service encounter was efficient friendly and resolved the issue completely .and my answers were based on this encounter .otherwise i would never recommend xxx to anyone ! i have never felt valued as 10+ year customer , i consistently pay more and receive worse offers than offered by your competitors only the in convenience of changing has prevented me from doing so because you asked for it and i 'm a happy customer problem still not resolved and felt adviser did not have skill to help needed help with phone calendar poor service overall and problem still not resolved sue was very help full and understanding mark was a brilliant customer service handler because everything went so smooth . phone me .the reasons r varied . the advisor fixed the problem with my phone quickly and was very polite and helpful ...a very nice lady she deserves a raise . iam getting mix information from custmer services because she was really nice and helpful xxxx and a love xxx phone helpful , quick & efficient service xxx customer service always helpful my contract had n't been cancelled when it should if been .why you send lettersu to ask me to confirm i have no idea .just ring .as a result , i received no letters , no contract cancelled and i paid for 2 phone contracts not 1 .if i did n't pay one month you would let me know as its in your interests .my wishes where not in you interests so no action was taken .even though i have been a customer for many years and signed a new 2yr contract with you in december . good service thanks issue not resolved .transferred to technical dept and cut off satisfied answers for my questions ... 10 good service quick informative and helpful my questions were answered very well agent v helpful .but her systems not up to date on my account payments so her advice was ill-informed the person i spoke to was very helpful and polite and dealt with my query straight away . i was not happy with the services provided .the company are false advertising and i have been ripped off . whilst my query was resolved , i was n't informed that there would be such a long time delay between disabling my old sim and activating my minisim ! that 's a 4th question !person was polite and helpful .just worried how my address was used . i found the person i spoke to dealt with my call efficiently and the best she could . slowness of new sim card being activated .it took 23 hours !not clear why it was not working , etc but girl on phone was as helpful as she could be . polite and efficient staff - overall a good network provider . a joke although you could n't help me due to the sim card being in my friends name your operative was helpful and very courteous a pleasure to deal with . willing to help very helpful .but disagree with being charged 2 speak 2 someone . gd network satisfied with service provided i am unable to verify the advice given .i have to contact bt to check wireless compatibility etc etc and i have no idea if the advice is going to solve my lack of sure signal .however she was very polite and friendly and i do hope the advice works as we have been doing this for the last couple of days .many thanks i have always got great service and the advisors i speak to are very friendly and approachable i had to call several times because i kept getting cut off .the first adviser i spoke to told me information about the wrong number on my account and the customer service just was n't great xx after canncelling my order i have had texts everyday to try delivering more phones i just feel that i have been harassed by xxx and after my experience would not reccomend you to anyone unless you could do anything to change my mind price plan changed to incorrect plan , passport taken off and insurance removed .technical query not resolved and call took over 50 minutes .laying ofcom complaint person friendly and helpful on the phone .took time ,and explained things well . providing the gentleman provides the service explained to me my rating will stand , felt as if he dealt with my query very professionally within a good time scale , used his personal experience and showed empathy with my situation , also broke up my hold time with keeping me updated with what he was doing , a fantastic customer experience and great csr 11/10 no because your customer service is garbage - id leave your company but i 'm tied in with u lot now all the question i asked were answered .the time it took for him to answer the cal and the manor the way he managed my call . i found you to be very helpful and you came to a conclusion swiftly customer assistant was very polite and helpful how ever xxx need to improve there insurance claim procedure as this is the third incident of the same fault with my phone .what 's the point in continually sending it for repair when u are clearly not fixing the fault !it should have been replaced the 2nd time i reported the fault ! everytime i ring with a query or a problem paying on the day , customer services always help me around my problem because the service i got was very good feeling totally ripped of by your company , just dipping into my account and taking almost four times the agreed tariff !if this is n't rectified today i 'll be contacting a solicitor as you are in breach of contract . everything fine just a long queue !advisor very good my complaint was understood and resolved efficiently and the gentleman involved was polite and helpful the lady i spoke 2 was very polite and very very helpful . you were supposed to deliver a replacement handset twice this week and did n't .today you said it had been inadvertently canceled .all credit to your sales girl for trying to save the situation but it should never have been allowed to happen in the first place . not a very long wait to speak to someone , quick an clear response , pleasant person responding and also asked me if i needed to know more about the plan advisor was polite , helpful and resolved problem quickly was good service just been very good to me . i would welcome a call to discuss this matter . sorry- busy now . basically , internet and mms settings not sorted w/out major factory setting reintallation which is a major pain everything ok 10 you 've offered me tariff for my second number which 500 mb data but given me 250mb .i trusted xxx .but you let me down i did above very informative friendly and helpful because you asked me change a price plan customer adviser was v polite ,listened carefully 2 what i said ,kept me advised 2 what she was doing and gave me 2 ways 2 solve my phone 's problem .the first worked ! yes , i rang 6 times in 2 days to resolve the problem with my second faulty phone only for two people not knowing what they had done and the next day to find i was n't getting a replacement phone as arranged as it had been held by one of the people i had spoken to .they had not told me this and i assumed the problem resolved only the next day not to get any text about delivery .they were not very clear as to what was happening and being 8 months pregnant i do n't need the stress of not having a phone incase of emergencies .i was dissatisfied with the service and also got cut off once .no one seemed to know what was happening now i have to have a phone i was n't sure i wanted plus i have to pay for the delivery .i am not happy with the customer service . straight forward easy to understand answers with explanations , and it was an on shore person . for question 1 because i have always been on xxx and would n't go to any other network and initially wen i rang i was in a que for less than a minute .: ) because i have had no signal where i live for 5 days and u still do n't know when i will 8 very good service we have had an ongoing issue with our xxx account and have contacted customer services on no fewer that five occasions .every time we have been informed an account manager will return our call , to date nobody has returned our calls .very poor customer care and very disappointing . no fast succinct no pressure to buy anything advisor i spoke to was great but xxx had lied in the past no solution found from one month query was resolved efficiently and in a timely manner yes .besides this contract phone i have a paygo as well .they both stopped gettimg any network couerage whilst i was in combe martin devon , alltho previously it had been ok .when anybody rang me the 'mechanical voice insinuated that it was me that had turned off my phones .this makes people very angry when they eventually reach me .the xxx advisor told me that it was because i should be on 2g not 3g & to go to a xxx shop where they would explain how to change it .when i went to the shop the assistant ( who was very helpfull ) said that wasnt right ( after looking at my sim cards ) & took the postcode & went out the back .when she came back she explained that a mast was down at combe/had been reported & would soon be back to normal .my dissactisfaction arises from the complete waste of my time going to a xxx shop (time & money ) to be told what i could of been told over the phone .also the message was very satisfied with the help the lady gave me . apparently you do n't have access to a spare battery for the phone you sent me which is now not working which seems extraordinary ! i spent over 2 hours on the phone to various customer services agents who either kept hanging up or transferring me to wrong departments , hence i will be taking my account elsewhere 10 6 excellent service because xxx always help me when i struggling ! 7 i enter my mobile number in the painful precall process and am always asked to repeat it .the numbers on your website are incorrect .my phone was not completely unblocked despite me calling to say it had been found .i was provided with iphone 3g s 2 years ago and not told my s was a 2 g card meaning i have received 2 years of suboptimal quality . because i used to have contract phones with another company who i had problems with constantly .i am very happy with the service xxx provide . excellent service and staff could n't do enough to help me ! very poor service the girl who dealt with my inquiry was very pleasant and helpful , she is a credit to the company . ratings are pretty good just an annoyed that even tho i have had account set up to receive bills in post i have not received this months which is a failure on xxxs part . xxx have an appalling level of service and knowledge .the list of complaints on your forum speaks volumes about how you treat your customers .i have been waiting 5 weeks for my online account to be fixed .i get promised call backs which never happen , website which does not work , and call centre operatives that struggle to speak english .absolute joke . trying to sort out btopenzone connection and no one seems to help problems with your website and linjk 7 because the service you get is often not to a constant high enough standard when dealing with problems often hit and miss and staff are not always polite you are welcome to call .me to find out very helpful .could not sort out my problem . call was answered promptly and no problems in dealing with my request the reasons for ratings is that i was satisfied with my service that i received on all matters thankyou i have been missold with one net my monthly bill is out of control , there is no visibility as to the costs and i do not feel in control of the previously acceptable level of expenditure .the service and quality of the customer service was exemplary and superb a real credit to xxx i did not have to wait long to be connected to a advisor .when i was put through she dealt with me as quick as possible and was very cheerful through the whole process happy with solution of call . you are vear good the young woman on the phone was friendly efficient and knew all the answers to my questions .she did not keep me waiting . u asked me to rate .that 's why . i am still waiting for my activation on the blackberry server and it is starting to cause problems for my business . the+rating for staff is for detail she found out and promise to solv problem .the other ratings were given because this is the third time i have had to enquire into this , the previouse two enpuiries your staff have lied . that 's 4 questions !the xxx reception quailty is becoming weaker and more unreliable due to signal reductions and mast sharing .its becoming unacceptable and you will be in breach of your service agreement if it continues . my quirey was dealt with quickly and efficiently because the issue i had was resolved quickly and to my full satisfaction . very helpful and polite ,but seemed that she may be still new to job . your customer service advisor was polite & very helpful .it 's unfortunate i am in a poor reception area - this is the only reason i am leaving xxx . because she helped me with what i need and did extra for me .she was very helpful !: ) i had an email request on 16th saying i would be contacted in 2 working days - nobody bothered - rubbish service the lady i spoke to was polite and efficient .thank you the guy that answered my call was polite and helped me with my query in a timely manner .he understood what i meant when i did n't explain very well .but generally i feel that xxx is quite expensive . in the process of transfering business to personal ...i am not happy with the service . i changed my contract in january from 2 people on it to just myself , and i 'm still being charged for 2 , not happy , problem could not be resolved over phone so have to go in , on nightshift , so for from suitable , so that 's the reason i 'm far from happy and will probably look for a new provider , the call centre guy did all he could in a professional manner very helpful staff .prompt service just the 0871 numbers i have been charged for not happy was not told i would be charged i thought were included now i have gone over by 22 pound ! xxx could b even better if they took more time 2 listen 2 customers then going through all these policies + reasons + of complication . that would be 4 questions i have been trying for two months to access my online account .still not fixed . having had some hard times recently they have all very kind useless people who could not fix my phone i liked thomas - he was polite and efficient previously i have been very disappointed with the level of service i have received from xxx but angela who dealt with my call today was very helpful and professional .please can my comments go back to angela 's management team as i feel that it is important that her efforts are recognised and praised . one person has no idea what the other one is doing severe lack of training very polite person today at st pancras station vocative shop the staff spent 20 mins trying to resolve a billing error for me , but was transferred from one phone rep to the other .result : billing error issue remains since i had a 9.40am train to catch . no people willing to try and help resolve a computer problem that was a little difficult to tie down .they did n't just pass the buck not helpful enough i have been to two shops to upgrade and gotten two different answers , i 've tried ticking upgrade on website with no response , i then phoned , put on hold twice for severalminutes and then told i couldnt upgrade over the phone until tomorrow . was really happy with the way thigs were delt with cause i 'm very annoyed at the moment ! ! good costomer care no the adviser i spoke to was polite and helpful , he sorted my problem in minutes and was very pleasant : ) when it comes to customer services nobody beats xxx . problem not resolved i have had to chase you do not listen to the user and do not use the feedback to amend the processes , and i guess you will do the same with this text ! ! ! they have been very understanding and a pleasure to speak to .i have always been able to speak to them a about problems paying bills and they have always sorted something so it is easier the advisor who helped me today was the most polite , friendly and informative person i 've ever spoken to at xxx .she built rapport easily , had up to date and accurate information , and dealt with every question professionally .10 really was n't a high enough score ! ! quik answer , polite but efficient staff who generally hav a willingness to assist stop voicemail the girl i spoke to was polite and good at her job friendly attentive efficient i think xxxphone is very highly rated an have always recived high standards of help from them good services good support , quick results , freindly staff ! we have 3 lines with you : 2 phones & a dongle .the 1st dongle was near useless , then failed & was replaced after hours & days of stress .the replacement worked for a few months but then failed in the same way again on a business critical transaction last week .this phone has developed a fault .i 'm led to believe it can be exchanged within 24hrs .then despite the 50 day upgrade window being a few weeks away & the phone still being within warrenty , i 'm told to either post for repair or buy out the remaining contract .this is not the reliable service expected .it 's bad for business - all round .i hpoe you 've not wasted more of my time with these texts . a very nice lady answered who was very polite and understanding of my problem , which she sorted out in no time , and even tried to help me out further . prompt to answer , quick to understand problem and quick to fix and reset my ability to make foreign calls . i spoke to caroline who spoke good english without an accent & she quickly understood the matter and dealt with the issue speedily .very satisfied good customer service and understanding of my problems with my phone left hanging for ages question not resolved . information given previously had not been added to acct notes - very inconvenient and unprofessional .maybe we need to find another supplier for our 5 mobiles . every time i call you you always try and do what you can to help me and all the time my questions are answered and ok because of this txt because the advisors are always helpful . . thanks what 's the point .i went through that procedure last time and my comments were obviously ignored .if you want to improve the service to your customers contact the dissatisfied ones and listen .particularly loyal customers who have renounced churning ! no i was a customer with xxx for 8 years on pay as go and turned to contract because xxx has the best rates good frienly service and very heipful the overall experience was low , because if you had got it right in the first place i would n't have needed to call .this call was fine , no problems , so i hope the matter is now resolved . iv had my new i phone 26 hrs now and stil no servise , and also got sent a nearly new phone not a new phone because my call got answered very quickly , and my advisor dealt with my querie quickly , and effectively and she was very friendly . pleasant staff , helped me with all my querys , efficient automated response and not sure yet if problem solved i am not happy in the way that you have set up my freedom freebee acount .for 2 months i have needed to make 5 calls @ 25p to 191 to get things sorted . i always get great service and if i have problems paying my account they help me out thanks extremely bad service means i will now be leaving xxx after many years did what i wanted shame shop in northampton was so bad total disregard for customer loyalty and only being interested in new clients .very disappointed in xxxphone good in store customer service the lady and service were so good , but my problem still persists ! well mannered helpful and very patient in all a really nice person the ops on my 2 calls very helpful . . also uk call centre xxx are far to expensive used xxx for the past ten years ..always helpful never any problems the advisor was extremly helpful and explained my problem very clearly thank you no waiting time .very friendly and efficient . could not help because your computers are down again .my daughter has had nothing but trouble with her phone she has had it changed twice and it still not working tidy i dont know if it is the blackberry curve or she is just unlucky . never solved my issues .again i am really happy with your service ! the call was quick and extremely efficient .all my questions were answered accurately and to my content . because the guy was very helpful .polite .resolved the matter immediately and text me result immediately after phone call i asked for phone delivered to house . .one week later its sent to a store the only number buttons on the phone that work are the 5 and 7 excellent service , efficient and quick to get through . good service i ca n't do any work this morning cos my broadband is n't working again and your people ca n't help me cos your system is down .i need to work . yeah the person i originally text had no information on what i wanted to know , and then i was forwarded to a ten minute wait to be told you could n't help if u want more information please call me my call was dealt with politely and the problem resolved.the operative understood the issue well . my query was answered and the operator was pleasant to deal with . overall quite happy ! no unresolved issues , will be leaving xxxphone very painful transferring my numbers csr was really good .address changed fine .just a bit annoyed that even though i spend a lot of money with xxx they wo n't consider 6 mth early upgrade . what do i get for my time a satisfied customer very efficient attitude from assistant misleading info from shop staff and my allowance is wrong didnt resolve anything and both operators diff advice failed install on day promised , various reasons given , so obvious not the truth right away , no call back after being told someone would get back to me . because the guy i spoke to helped with all 3 of my queries and even managed to bring forward a renewal date on one of my internet dongles so i can go wireless .he was brilliant very helpful and sorted query quickly professional , fast service ! ! i got passed around depts , wasted time , and then told the xxx website for suresignal was n't working anyway ( which was why had phoned ) i did n't understand my phone bill .and still do n't after phoning the first lady promised to call back with in 10 minutes but never bothered !when i called back the second lady was very helpful because your **** the service i received was excellent again which is y i have stayed with xxxphone for ten years nope coz .that how i see i spoke to a fantastic sales person - cam - he was very knowledgeable and gave me lots of info .that 's what a company should have ...brill job . ur customer service is rubbish no the person i had spoken to about 5 mins before i spoke to the lady for whom i had given feedback for was bordering on rude and was definitely speaking down to me and i was not happy and told him that too .you could listen to the call . quality service all round very helpful when i called for assistance overall a good service he was helpful and was able to assist me with my query the lady on the phone general helpfulness and patin i was satisfied x adviser was helpful however i was having real problems with the network during a very busy period .i was told there was no problem with the network but in reality that was not the case . because i know you 'll show good will & credit me one month 's rentl thankyou x the advisor was very helpful , tried to help fix the phone i have using diagnostics and then now decided i will need a new phone .it 's always great when there is a solution to everything ! ! bethany was polite , efficient and helpful , and would have scored even higher if and when what was agreed is reflected on my latest bill . good communication you were swift in dealing with the problem ... excellent because im a satisied customer customer service was good they understood my situation and sorted out my problem have been with xxx 4 long time now and find the freedom pack works well 4 me ... 7.45 average .quite satisfied the questions are not fully responded and sometime we have to wait hours for anwer our calss just wanted to pay my bill no the service was very good ! the customer advisor was great but my issues could not be resolved as xxx had no replacement handsets to replace mine with and now i have to go direct to nokia to have my lumia replaced and the network issues have not been fixed its now nearly 4 months my no signal and when out side week signal was told in dec should be fixed in about 2 weeks 3 months now getting sick of it and today i was told that use are aware of the faults and no time is given this is unaceptable always having problems with xxx and always a hassle to solve problems .staff can be rude and i always have a bad experience since being with xxx for 10 years poor communication between xxx employees ! ! call got answered quickly she not only gave me the best answer to my question to acted on it very quickly .she was also very polite excellent service every time i ask for help . i was fairly happy with service and the lady i spoke to was very polite even thou she could n't help with my issue because i find your service exceptional since being on contract with you over billed by 140 pound .cust service failed to refund i wanted content control off my phone i was told it was off and its not yet no i was told the xxx systems were down so i had to phone back later .no offer to phone me back or query as to what my issue was .very poor customer service . very straight 4ward no hassles because i did everything i was told yesterday and have had to ring again today as problem not fixed .... going to have to go into town and see if getting the new sim card works good service overall , very helpful i have been waiting for a bluetooth headset since my upgrade , it 's still not here . sorted problem completely satisfied with how the operator handled my call and with how the issue was resolved .now just need to make sure that the bill reflects what was offered . no fast , efficient , polite , clear & understandable instructions .well done rachael . misinformed on initial enquiry with the need to call xxx again . good chat , & helpfull ! i have had a massive problem with my i phone 4 . it keeps making random calls , without me evening touching it .i have been so upset with it , if this is not replaced , i will definitely be leaving xxx . the automated service did not acknowledge my answer 3 times i said yes it told me to phone again and the music when on hold is terrible my human contact was friendly and efficient no sorry ca n't talk right now . the man was very good and knew what he was talking about .ihave used other networks but xxx is the best ! good service cost of calls are shocking they were very helpful and very appolgetic x i had good service still not resolved , had to repeat myself .been hours on the phone & given duff technical advice .your automated messages are incomplete and you ca n't get hold of anyone past 8.30 i have had no end of problems with transferring a line 2 my daughter .after ringing twice email + writing michelle did it straight away .wish i had spoken 2 her first ! still ca n't send picture messages even tho he said the problem was resolved 9 = i am very satisfied with xxx in general 7 = the person i spoke to today was not able to help me through the phone and she asked me to email , so my problem was not resolved immediately , she was very polite and friendly though8 = it 's in between 9+7 no communication from xxx , high call costs and rude customer service staff . did n't get answer sorting my problems was no effort for you .ifeel confident with my mobile once again.thanks . no clear answer as to why my phone will not work at home when up too a week ago it was fine and also p a y g the same the call handler was very helpful and courteous and he was able to resolve the problem immediately for me . rude and could n't help me i am very angry about new rules of making everyones billing date the 20th of the month and putting me through the anxiety of a very large bill i ca n't afford helpful lady no fuss call how i felt it went 10 excellent customer service great deal , superb customer service pleased with every thing i am not happy with the help sometimes it tuck to change 3 mobile phones to find1 good after i lost mine and by the phone nobody really help i just have to send emails phone answered quickly , polite and efficient team member . great service i am trying to move a new phone onto my contract and am failing after the shop said how easy it would be .i was going to move my o2 account to xxx but it looks like i will move my vod acc to o2 instead .you really need to employ some real people network is not good etc good customer service . the woman was very helpful and spoke to me in a good manner friendly customer service , took the time to answer all questions and concerns problem sorted minutes thanks i have been waiting for 3 months for a mobile wi-fi device and have made 10 separate telephone calls , each of which have taken 20+ mins , and still no wi-fi! ! ! i called to order a replacement sim for one dongle and to cancel the contract for another .i could only order the sim over the phone and was told to email to cancel the contract , which was n't very convenient service gud be even better if u gave me extra points 10 satisfaction no q1 . is because at the moment im havin a few problems with the service .q2 is because my problem wasnt resolved because of the computers not updated and q3 is the lady was very helpful and polite as much as she could be . i thought she handled call very well but was n't to sure about i phone my choices kayleigh was so polite and wanted to help after an awful trip to your banbury store . overcharging on my bill yet again the xxx systems stop otherwise good call handlers resolving my issues .if i hadnt wasted money on the sure signal box i 'd have cancelled the company contract by now they dealt with my problem very quickly & efficently problem not resolved , as usual with xxx the customer service is shocking . well organised & no hassle . because they were very helpfull friendly and helpful .just perharps speak a little more clearly . **** service and nothing done to resolve it ! very pleased with service kept getting cut off - issue still not resolved i had to argue and insist b4 i got the satisfied result because the problem still exists and i am going to xxxphone in swansea to try and resolve it xxx do not seem to be able to do much blacking nuisance calls helpful and friendly service it took a long time for him 2 understand why my bill was so high call was dealt with quickly , politely & efficiently i called to upgrade my phone to be told that your policy has changed without any advice fro .xxx - and this is despite being called about upgrades and offers as a `valued customer ` which quite clearly is far from the truth r good $ ervice cust service on this occassion was excellent !tryin to sort out another advisers mess ! ! : ) money was taken from my account which was unable to be returned to my account by xxx in reasonable time which has resulted in me having to go to my bank to reclaim .this has inconvenienced me and has disrupted my financial planning for the month , the advisor was polite and helpful the advisor was helpful and pleasant however the reason i phoned was that my internet were n't working and it still keeps going off .hence the 6/10 for that question . very help full today swift and professional service . because you asked me for them .! later to busy my problem was n't resolved & the guy did n't seem to know what he was talking about u r .the best :d friendly helpful member of staff who sorted my problem quickly was just happy way they helpd i have used xxx for years and have always had great service i will continue to use them for years to come . its so difficult 2 top up my family of who r on xxx off one debit card u need 2 change your system 2 allow this because 2 of my family dont have an account due 2 age brilliant service from xxx it took ages for advisor to pick up .then call got disconnected and she did n't ring back .i had to reset the phone and fix myself .not happy very good service i made a payment and and enquiry and the agent was efficient and helpful ! courteous , efficient , prompt . the service is terrible friendly staff quick and efficient service the customer service adviser was very helpful towords me , an dealt with my situation without fault phoned from france no xxxphone co in brittany so pleased u gave me an answer very helpfull , polite and professional xxx operator ! happy with the way scott helped me , unlike other people . had asked info re new contract phone , disappointed no scope for negotiating on prices for customers with multiple contracts already i feel that even thought ther was a faullt with my phone the advisors that handled it were fantastic and it was arranged to get a new handset the next day .excellent customer service . quick and efficient and the solution worked issue not resolved i 'm angry that vf ca n't help me with something they should be able too , the advisor has n't processed my refund so now i have to wait longer for it . very helpfull and friendly staff girl really helpful but i wanted to take out phone insurance and was told i could and would have to go to xxx shop .frustrating ! the agent was polite , very helpful and gave me great advice on how to manage my ac going forward . the phone was delivered last thursday , broke on saturday and i 've had to wait a week before i get a replacement she was very polite helpfull and tried everythin to answer my query quick simple call , helpful friendly advisor always very helpful was happy with the service got through to some one quickly told me what i needed to know straight away ,that 's what every one what 's . wrong phone delivered phone returned , tracking saying delivered on monday 27/2/12 warehouse saying not returned yet , waiting for account to be credited .the phone returned was a blackberry 9790 not t he htc ordered -please check if blackberry returned as when swiped might show contracts account not my account the girl was very helpful .when she needed technical help she got it quickly . the service i was given was very efficient and helpfull my credit did n't go to freebee so i do n't have credit on my phone even though i paid fifteen pound on the date it was due helpness of staff member to sort my query and the time he took to explain i did n't feel rushed or a nusiance which has happened in the past excellent customer service i love you a polite helpful adviser excelant service very good service : ) was very satisfied . because i can never be passed for a contract an i 'm spending 30 a month an sometimes more on a pay as u go but ca n't get a contract very efficient response feel i may have been misold a contract , either that or t no help at all yes at the moment i do n't now if the problem has been resolved . . if has been it would have been 3 10 's . . thank you . . overall xxx has caused me a lot of problems lately i have not been able to pay bills as a resort of over billing from xxx so i am not satisfied at all the xxx rep was polite and answered my query satisfied q1 coverage on xxx for me isnt very good q2 very happy as was awaiting important fone call and q3 the chap i spoke to on the phone the 2nd tim i called knew what he was doing unlike technical help they didnt help at all the people i talk to are generally helpfull and friendly .howeverletting me run up a bill of over 800 pounds when my normal is 80,albeit my fault ,is morally not sound on xxxs part .atext or fone call ,u are in the comunication buisness would have saved me alot of money .acap on bills would obviously b better for customers ,not profits .sono matter how polite u may b.my bill was still 800 quid .thereformy low opinion of xxxs scruples .profitsbefore customer care . very good customer service because nobody calls me back as promised xxx asked me to install some new software which has resulted in me having no internet access .you then charge me a fortune to call your call centre to talk to someone who cannot fix the problem . i still havent recieved my internet settings an hour after i phoned . just nt happy with the way u go bout fixing problems staff are knowledgable , friendly polite the girl that completed my order earlier today was a credit to your company xxx ,absolute brilliant the woman was very helpful and pleasant my mum had previously called re the lack of connection of my mobile broadband .she was advised that they need to speak to me to talk me through reconnection and i am an authorised person on the account .my mum advised that she could n't remember the password ( its been 18 months since the account was set up ) but was advised that they could speak to me .after 27 minutes on the phone to technical services , i was advised that they would not deal with me as i did n't have the password although this had been previously discussed .i was advised that there was no way to go back to tech services direct and that both myself and my mum would have to explain the issue in full to different advisors when we call back .thus far , 1 hour wasted and problem still unresolved !most displeased janet dealt with my query quickly and efficiently , answered all my questions and provided the service that i required without difficulty because somethings could be better ! was well satisfied i was extremely satisfied with the service that was provided it was in a clear and friendly manner . great customer service good understanding of the client betts orange anyday of the week even if you guys had a bad day 10 out of 10 infortive the person was very helpful and curtious overall i felt that my concern with the failings of my phone handset was listened to and a sensible solution was suggested and accepted very quickly .very satisfied .thanks . great service from customer agent not very good offers nothing to offer me i have had problem since i received my handset mid january 2012 .the receiver of the caller of my calls can hear their own voice hence echos .i had this problem from the start and has still not been resolved following a recent repair from xxx .i am very unhappy and would not recommend xxx to anyone . good customer service great service no quickly dealt with because ive not had many problem and ive bin using xxx network for years positive attitude from the member of staff any she was really helpful he was helpful + did all he cud 2 sort the problem out normally a1 service coz i feel that my bills way to high my contract is up soon and a wo n't be renewing it .xxx is the worst network there is you asked ! you asked for them !? ? ? ? ? ? ? ? ? ? ? ? ? ? ? the service was good , but at the moment i do n't know if it was effective good service , as expected plus the gent i spoke to was very professional havlng been told i could upgrade my mobile on 040312 previously and by your recorded message as i navigated through to your operative he then told me that the rules had changed and there 's nothing he coukd do about it .very poor customer service .i 'm not happy . because a retarded monkey could have done better cause she was polite , understanding an got the job done after being a loyal customers for a number of years when i needed your help i did n't receive any . the advisor was polite and very helpful with my request and situation no very helpful my problem was resolved quickly no need to call back and ask why it was not done yet .weldonexxx my call was handled quickly and the level of service was great .really friendly staff . excellent customer care .adviser was polite and competent cause am still having the same probleem as they gave me the best options and advice for my phone . customer service agent was great help , polite and professional .and spoke english . the reflect my views on the service received been with xxx for a few years and always been satisfied with the service . had to e-mail corporate accenture to complete actions .had to e out through 3 advisors .all advisors very courteous . the advisor was good , she handled it in a good way i just wasnt completely satisifed hated the series of numbers i had to press to get a human .the human who eventually helped me was great .k reasonably quickly through to an operative and very helpful when i got there . 5 my internet still does n't work poor customer service , issue not settled .did not do what i expect fromxxx and has left me wanting to cancel my contracts asap fully satisfied quick .simple .efficient . dealt with by a friendly advisor and a person i could understand . lisa dealt with both of my issues efficiently and competently which is what i have come to expect from xxx .but i do not always get it !i hope she gets this positive feedback . the person i spoke to was helpful but ultimately was unable to help me with my problem of being massively over my contract .should let a customer go so far over without telling them .poor from you .i ca n't afford this and would happily switch from xxx as a result very good service thanks gentleman i spoke to was pleasant , calm and helpful great service very satisfied ta ! yea sure i was cut off by a member of ur team and u did n't have the decency to call back n appologise !my direct debit is due out in 2days time but my account is all up todate .pleasecan u ammend this for me ? !thanks waiting time for call needs to be improved ,the call handler sorted the query after checking my records and hence the high rating ya u av been betta the low one was because the solution given did not fix the problem , otherwise happy out ! satisfied cumstomer service very good and people are very well trained but sort things out take ages . no earphones supplied with my new phone which i find disgraceful my question was answered with speed and efficiency continued problems with my handset .the current handset is not 2 months old yet you seem reluctant to issue a new one .i have continual problems with blackberry 9900 since you supplied it . i 'm going to leave when i get the chance to i never have a decent enough signal after being with xxx for yrs ur customer relations and policy of not being flexible in this economic climate is as diabolical as your service thanks spend over 200 a month and can not get my phone fixed i am waiting for the contract to finish and then i wil be saying goodby they were efficient and resolved my query completely huh , i hav'nt got all day ... ! ! ! i have been with xxx for 10 years now cant say have had any problems ignoring customers problems rewlated to network .reapeting same steps all over again .sick of xxx still awaiting a call from a manager however your call operator was very courteous i 've tried to explain my issues with my bill and the problems i 've had and why my bill was so high but xxx are still trying to say that they will file a late payment !other service providers would not do this and would help their customers .therefore as soon as my contract is up i defiantly will not be going with xxx again ! i received efficient and polite service . great communication . its never straight forward when paying the bill ,very frustrating ! see previous messages .staff not empowered to think on their feet , shows a lack of customer focus my . phine is n't fixed no. that 's 4 questions . fast and quick service x would have been full house if prombled solve my query was dealt with promptly & efficiently rang with the same query last month and have had the same problem again .asked to speak to manager was told that they would n't speak to me and that the answer to my second query was no , without even a converstion .i have been a customer for 17 years have never failed to pay a bill by dd and spend in excess of 300 every month .thought that would entitle me to at least a conversation with somebody responsible about my query .have cancelled dd for next months bill for the first time in 17 years hoping that when the money dosent appear somebody will have the decency to call and then we can discuss my account . because i have been with xxx for years and its a good company and i like my services the female i spoke to was very helpful and decisive no very happy to help and friendly service was friendly deficient happy with service excellant well sorted thank u i am cant get a signal in the l32 or the l28 areas so dont feel i 'm getting good service for my monthly payment ....and do n't feel that your giving me good service .... not fully satisfied , but not , not satisfied as i was told several different things by several different operators , i have lost my faith in xxx .the only member of staff that knows there job was darren . satisfied not very much help or advise adviser was overall pleasant and professional very satisfactory service , helpful . my internet was down all day plus i struggled to get a signal .apparently there was nothing wrong at your end ? !i 've also had the same problems today ! read the answers ! found the young lady most helpful she was very informative i got the result i wanted , with no stress .thanks no the operator was polite but i have 'nt received my internet settings cos im satisfied now stop pestering me an go away he was very helpful , very polite and dealt with my quiery quickly and efficiently x heather was excellent .only reason for not all 10s is issue related to bills not arriving so i cannot be sure issue is resolved yet good customer service and a great network which thinks of its customers both payg and contract ! dude was helpful i am pleased. i got what i asked for 9 good customer service mike was very helpful and helped sort my first query , the people i spoke to after were unhelpfull causing me to terminate the call .mike called back and hopefully sorting out getting the right department to call me .mike is 10/10 ! good professional service-always delivers answers .neverca n't answer + is always polite problem not resolved .no valid reasons given and basically was told that that 's it with no explanation problem resolved quickly and efficiently i have been passed from one assistant to another yet i still cannot get a straight answer about when i will be getting the phone i 've now been waiting a month for !appaling when i rang the phone was hung up on me decent all round service excellent service and people helpful and friendly u said 3 quez thz iz the 4th happy with you service my business relys on support and xxx helps me to do business and you are more than a mobile phone company you are a business support partner the customer service person was polite but could not answer my question . service was good all round service centre is helpfully , just not entirely happy i have a big phone bill . that 's quite an open question .8 out of 10 for 3 questions kinda speaks for itself .do n't feel i need to say anything more .thanks satisfied with advisor but this problem could .havebeen resolved earlier spoken with several advisors never get to speak to same person even when gi ven contact details because lack of signel and network going down the said she could not open the system .shepromised me that someone will phone me to solve my problem .i am still waiting for that call .i was charged for that . very polite and delt with my problem apopriatly i am happy up to now i am a please xxx customer . my problem has not been resolved because you decided to discontinue a phone i can not have my faulty phone exchanged an awful service helpful advice but a ) not at all the result we wanted b ) we need to take issue to the kingston branch so problem is effectively simply passed along ( despite paper trail suggests we are in our rights ) i was confused after the phone call than before . no sense of urgency on my call and asked to call back in an hour sorry too busy now because the call was a waste of time and money !really thinking about changing provider ! i found them fair . just r i+love xxx asked for call back and when i got my call i was cut off so had to start all over again then when we wanted to alter the direct debit set up apparently it could n't be done as not allowed to access two accounts ?happy with your service ! i called because i was having problems with my network coverage , the advisor got me to reset my handset so i did this as i was advised that there was no coverage problems .the fault continued so i called to my local xxx store where i was advised that there was a local network problem and told to turn if 3g.if i was informed of this at the the start i would not have wasted over 15 minutes just good quick friendly service very helpful and you dealt wiv my query very quick .thank you i gave you a 0 for the second question as my problem was not solved however the rest of the service was fine xxx customer for 4 years , only network i trust ! csr was lovely and dealt with query quickly and politely your service was fast and the person i spoke with was polite and explained what to do to connect the replaced sim .thank you my problem not resolved !customers should also be able to dial 191frm their xxx mob & spk to a human for free .now i need top up ... again in order dial u back ! .thinking of leaving & defecting to orange now ver helpful and friendly operator talked to nice got what i needed no the guy was polite and created conversation .he also tried his best to help for the main reason that the women i spoke to was friendly , clear , precise and gave me all the information i required , i must add this has not always always been the case with xxx , if every operator is as good as her then you will have very satisfied customers thay was ok good manners happy with operative and what he would do about faulty handset all issues resolved quickly and professionaly there **** im very happy having my phone back on whilst im having alot of troubles very polite and helpful all ways there to help x x i do n't really care good service got through straight away also sorted my problems with the phone i am abel to phone abroad easy and cheaper xxx has many rewards , free wkend txt n calls , family pack etc . u can topup using your bank cards serving time .the only thing u need to improve is 4 customers 2 not 2 collect freebee rewards from internet bcoz not everyone can use internet eg myself .so plz help m 2 get my free bee rewards thank you . i had all the help i needed with a quick friendly reliable service . i got cut off and spoke to no one on the first call i was transferred to technical by a pleasant female .technical appeared to pick up the call and immediately put the handset down to terminate .on ringing in again the man was unsympathetic .i accept that the problem was more down yo the phone than xxx but you had supplied the phone and were my point of contact . overall good customer service i am very satisfied . he was helpful friendly and informative . waiting for settings for internet . my questions always get answered and i like the way you have handled any problems i have had thanks xxxphone i have .been .with .your .company .for many .years .now .and the service .i have always .received .is 10 out of 10 and the signal .is the best ive had ! helpful friendly staff who want to help . took me several attempts to get through .when i did i was left waiting to be transferred for 5 mins so i gave up .complete waste of time and effort ! went through scripted answers but didnt rectify my problem because i asked for advice and could not get it because my mum was not there so i am not happy and i am thinking of leaving very efficient in acting so fast and saving a valuable customer time and money i do hope you catch them thanks again yours wayne for a very good service . bill are exspensive compared to o2 and orange very satisfied all round solved promblom straight way very helpful person , quickly answered , excellent help . i 'm happy the way handled i love you cause the adviser was very helpful he saved me money and explained everything i got mis sold a phone helpful friendly advisor who sorted out my request quickly ! excellent customer service waiting on a call back to rrsolve issue missed important calls no my query was not resolve right away ,i still have to insist that i 've already did the things being instructed straight t the answer it was bad straight to the point and very helpful . successful call dealt with my issue very well no have been with xxx for many years and always experienced excellent service . no too long to list in txt took to long to sort out a name change on the account .could not pay the way i wanted too rude , abnoxias , seemd more botherd about going for her break .and said all the wrong things . q1 .your website let 's you down tried to top up numerous times using same bank card unsuccepfully and other card new was blocked so have to head on hol without topup bank blocked card aparently for numerous attempts but 2nd card was other family member so why would both not be usable i was referred back to store due to lack of knowledge about my account which was unacceptable because on previous occassions when first going to store i have been referred back to head office .i think that due to the range of tactics and offers given to customers to persuade or entice them to sign new contracts this causes problems for both xxxphone and customers and although i have signed for one new account i shall definitely cancel the second asap .at present i am paying for three contracts when i was assured that the new contract would not be charged until the old one ended all good no w it took 4 hours to change 2 circle numbers nohelp from high wycombe shop fab service and very helpful thank u i have has several problem regarding the service i am set to receive and parts of account change without warning incurring huge bills .had i noit been tied for anoth 12months om contract i would be leaving xxx well informed advisor welcome because they sorted my ipad2 connection problem really quickly and were so lovely even though i was being a bit of a twit they are wonderful my query was not dealt with & the adviser was not helpful first question no satisfaction and call was cut off and cost me money second question got the answer i wanted but it took a long time third question the girl was very helpful and pleasant i would like to upgrade to am iphone sooner than september and not given the opportunity .i have been with xxx long time and it was meant for my big birthday .thanks have been a customer a long time & think usually customer service is of a high standard as in this instance everything i spoke about was no trouble for the ladies on the other end and the problem was solved instantly with ease ! problem solved effectively she was very friendly & explained things very well even though my problem could not be solved straight away it all worked service today fantastic last week v v rude and unhelpful i did n't get the ladies name but i spoke to ann who was great but another women v rude and unprofessional ! ! good service friendly explained what will happen satisfied i always get a good service . i was very happy with the way he explained things to me i have tried to email xxxphone to change a business user for a number .the address does n't work so i asked xxxphone to email me .the operator asked me 4 times for my email address and i still have n't received the forms .email chris .elson@avolution-cs .co.uk adviser i spoke too was very helpful , but i am extremely dissatisfied that i have just found out that i seem to have been overcharged for 2 new handsets compared i what i was told ( by a sales adviser ) they would cost in september i have been charged extra amounts on my bill that i did n't ask for , insurance etc . and i have n't had it credited back to my account . prompt precise management ive been with u for over 20 years not bad is it considering i selected xxx because i felt it was a 'connected business ' who would help small businesses i feel very let down today .why one part of the business cannot email another part of the business but only tranfer a call in to an unknown ( length ) queue i find a joke .if u want more info call me because i was pleased with the service provided in a professional manner and i 'm trusting that my request has been carried out . i have always been with xxx and never had a problem , would like 2 see the bonus bank back . the lady was very pleasant and helpful all done as required and fairly quickly . the reason for the 8 is because there is a lot of competition for mobile contracts .the person i spoke to was very effective .and a pleasure to speak with . although the advisor was ok i do not feel that the problem was resolved fully bad signal all week not impressed and no internet problems since sunday and no communication from xxx !not good enough as i pay 60 quid a month excellent service no i have been with use for years and have had good service and have always recomended use to peopke as the lady was very helpfull , because u r good informing us about anything your automated paying service is pure **** . good quick service that listened to me and responded with tailored answers rather than standard speak 10 the advisor did n't tell me anything about the question i asked the advisers was helpful polite and pleasant !softened the blow of my massive crazy bill ! ! ! i called concerning a lack of service signal in nr11 6jz .there has been no service for two days .this is costing me missed business and i was advised that it was not known when service would be resumed .this is extremely disruptive and the operator was vague and did n't really have an acceptable solution for me . i think at last after months of asking that i might now get what i have been asking for a monthly paper bill . that 's question 4 no it were ok still waiting for my browser password -? i 'm very unhappy with the service i 've been given my the precipice colleagues within xxx , i currently have a complaint going through about the incorrect information i have been given on 4 separate telephone calls made . the advisor was very pleasant and helpful but answers were not what i wanted to hear .i am travelling to nepal in a couple of weeks and the call rates are extortionate and no packages available not helpful at all .wanted to send phone in to be repaired but they said l couldnt because it was pay as u go.but shop told me to do it that way i was cut off 3 times and still not been able to get back through .the issue is still unresolved .worst customer experience i 've have ever had . all my questions were answered call answered my question .stafffriendly and helpful the adviser was very polite and helpful but unfortunately could not resolve the problem promptly as the manager was in training ! staff member i spoke to was very polite and tried her best to resolve the problem .but this issue has been ongoing for past 2 weeks since i transferred over from o2 . very helpful and understanding operative .swift response to problem with rectification . you were very helpful and dealt with issue promptly . still no internet will be happy when on very professional . everything i asked was explained to me perfectly and he handled the conversation brilliantly answered and corrected problem instantly - advisor was also very friendly staisfied it will not b untill about 6pm i know if the advis was right 4 me cause all the problems iv had have finally been fixed + iv been allowed time 2 pay my bill been with xxx for years and realy satisfide everything was quite good apart from the fact we had to ring back because a block had been put on incoming calls to handset we were reporting , which was not what was agreed they were a great help and could understand what i was saying . i did n't rate highest because i have not yet received my blackberry service just yet but thankyou for fixing it : ) all round very good service and was a very helpful member of staff no my query was answered and the customer service rep was veru friendly the rating reflected my overall satisfaction . you |nly want new customers dont worry about old customers 16 years ive been with xxx phone cant take out different contract until old one is up i will be leaving when it ends he was very helpful and have me the right answers .great advisor . overall very happy a good service - sometimes getting through to the right dept is a bit impersonal but overll pertty good sent new phone to work with bes , 6 calls later you still ca n't get the provisioning right .if it 's not sorted asap , then we 'll move our company account elsewhere .you ca n't even get the basics right . jamie was very helpful , knew how to answer my query immediately and resolved my issue without any need to call again .great service and very friendly very polite person on the phone no 9 the customer service was brilliant .but sometimes the network service and signal is n't the best kerry resolved my request within one phone call , quickly , politely and efficiently . i ring 2 ask a simple question about my phone had 2 wait in a que till someone answered and then i got transferred again and was waiting .. ! i havnt had a good past with xxx since my upgrade which got mixed up !would of thought that xxx would try and keep there long time customers instead of wasting there time very pleased with service two people giving me totally different answers to same question ; put on hold for ages ; not very attentive ; being referred to the maker of the phone + not being able to enjoy the walk with my dog :-s good service i have spoken to your call centres outside the uk and they are n't very helpful in fact i have hung upon them where as the uk call centres are very helpful and polite and more knowledgable . 4 query answered promptly in a pleasant n professional manner not very helpful i think it depends which advisor you get to how much help you get fantastic advisor best one yet very friendly and helpful very long time on hold 15 mins but issue for call resolved ... thats 4 u said 3 stupid question no customer service v good .i am still awaiting the pac code by text . call answered quickly by a competent and pleasant person who understood my problem and sorted it out very efficiently .could n't ask for more . u give an excellent service i have never had any problems i have been with u a lot of years disappointed that your networks are not monitored for faults and action taken before failure . slight hesitancy .by the young lady lack of attention to my problem financial loss as a result the overall xxx service is poor i ca n't get a signal my phone needs updating and the advice given was go to apple ! becoz my problem was delt with quickly with no problem or whos at fault my mobile device was delivered a day late & trying to return it was not easy ..yov said it would be picked up yesterday so waited all day & no one came ... very plsed with xxx .always been understanding about my account . they do n't know what they are doing ! ! staff speak very polite help full as they can be n that is very good been with xxxphone about ten year pathetic customer service , uninformed staff ( i had to veroify info on european data roaming from the internet and call back ) records not kept well , transferred to wron department twice , over 2 hour phone call . since coming to you , the customer service has been exemplary . could n't sort out my problem .would n't pass me to a manager .told me i would be called back within 24 hours then said they were shut on saturdays .did n't understand just how many problems we 've had .did n't own this problem .claimed that she was working as a 3rd party and not for xxx .could n't give me a direct dial to manager .did n't have the authority to make decisions and help me .i originally dialled 191 and after a few minutes of talking to an operator i was then was asked to redial 54321 and had to explain the whole thing again .the phone was answered reasonably quickly though . phone was answered straight away & my question was answered well i have rang up 5 time to get this resolved and it only just got sorted operator unhelpful .i am paying for a service i am not getting and he would not listen to my concerns .further contact would be helpfull good fast response to my liking very happy with the service that was provided ! ! i have for a week been trying to get my bb/emails/internet to work on my phone , i have gome into your outlets on 4 different occasions from 24th feb , being on d phone with your staff , kept on hold , hung up on and told d problem ca n't be fixed if i have an attitude .all for a service that is paid for in my contract .i 've spent my lunch time and office time trying to get it fixed because i rely on these services .i am frustrated with your service . the person dealing with my queries was lovely and explained everything in detail but i was a bit disillusioned with the offer i took for the other number to be added to my account at the time . . overall quality of customer service varied hugely , from excellent to awful !did n't appreciate being told to 'call back in an hour to see if the systems are working ' .i asked if someone could n't call me back , but was met with a rude response .not impressed after being a customer for more 15 years , and with four phones with you on contract . solution did not work ! very one way conversation that needed prompts and short responses back in a cold way it was a case of promises and no delivery . very helpful it was ok and i was very pleased with the team member he helped but not everything was sorted the advisor was very helpfull .the previous time i called a woman advisor said she could not help !so your business is in the hands of your advisors .good or bad i was listen to very helpful because xxx are always very . not the best of help to be honest .am gonna be without a phone for the wkend cus ca n't get me a sim until monday ! ! because the service was and always is 10 out of 10 excellent service great service , free credit please nice helpful lady i was helped fully friendly polite & very helpful lee was excellent issue resolved satisfactorily the chap was helpful and took time to answer my question he was pleasant as well .give him a pay rise excellent customer service especially from tom the young man who dealt with me . gud i told u weeks ago change of address and still sending bill to old the lady was very polite and knowlegeable and she always talked me through each step . the adviser was aware from my notes that i was calling to cancel my contract as i had discussed this yest .hencethere was nothing much to discuss . the guy helped me out & assisted me & did n't transfer me to another agent because he did n't know as well he stayed with me & helped me all the way ! ! thank u would have scored higher but do not yet know the results of the advice this person had nothing like the edge of normal business team .she couldnt understand the question policies not allowing issue to be addressed properly .emailing chief exec now ! i spoke to someone today , as my bill , was high i was very happy , she helped me to sort out a better tarif , for my needs . 10 all fine i was very happy with the help i got and the friendly manner with which i was dealt with too hard to find number and too expensive the operator dealt with the problem no bother at all i rang to complain about the services in my city being interrupted and was on hold for 4 minutes not the 2 as stated by himself , while the advisor had a look at it and my signal cut out yet he did n't try to call me back .rude ! i was asked generally excellent service . nothing was to much trouble the problem was solved they were helpfull and polite thank u the service was disgraceful , not delivering on the agreed day .having to wait 5 days to get the replacment business phone .this is not the first time of bad service ! ! 4 helpful and friendly staff that endeavoured to find the best and most cost effective solution to my requirements .the tariffs that xxx offer do not fully cover my requirements ( for example , i do not text much so do not need unlimited texts and would rather have call time instead ) .this is not the xxx reps fault , but they did work as best they could to give me the closest fit to my needs . quickly resolved issues case not settled she was very good at her job need more choice of tariffs prompt information given , quick and easy by a pleasant advisor .a better feel than expected also helped . i have been a customer of xxx for a few years now an i have to say that xxx have bent over backwards to keep me happy and solve any problems ive had ! ! fantastic support !i hope it continues ! !by far the best network provider ! did everything as i wanted on time without a drama..my perception was that it was going to be a long drawn out call and it was n't .well done the 10 scorings were for your iphone support technician an asset to your company ! you asked because i have been messed around by your company b4 and now i do n't no weather to belive what u say dont have much confidence in u adviser rude , sarcastic. ... very good advisor call im happy with services because i have been a xxx customer for a long time , and i dont have any problems with services w0 good service handled my problem perfectly very polite person . totally satisfied courteous manner but unable to resolve my issue as info not available . 10 the call was answered quickly and the advisor was very helpful . i had problem on my mobile and you have sorted the problem out aisha khan very helpful thanx - have a good weekend bye . the advisor took time to resolve a problem and dealt with it brilliantly . robotic 'computer says no ' responses to a long standing customer are not good service .i wanted to increase and continue my business with xxx .i will now be taking a contract with another provider and making sure every friend , colleague an contact knows all about xxx 's unnecessary , backward and petit inflexibility . advisor was friendly ,polite+did what i requested straight away .didnt have 2wait v.long either 2speak 2 an advisor .thankyou . my phone is not working properly and in the past vf has replaced with a new handset in 24 hrs . the call was cut off before resolution was confirmed .would have wished for a call back . no time sorry helpful and informed service because i got a contract upgrade and i ca n't even phone anyone nor they ring me cause they ca n't hear me i ca n't even phone xxx cause you ca n't hear me .i 've turned 3g off n that do n't help . i phoned looking for a certain piece of information and got this quickly . your representative was very helpful , i cancelled a sim 5 months ago and had confirmation yet the fone was used by an unknown person and racked up 5 months of bill problem trying to register with xxx still not resolved but advisers were trying to help .i will keep trying to register the problem seems to be my user name would not connect . unfortunatley looking like we are going to leave xxxphone and going to 02 as cannot get any signal were we are the signal 98 % of the time is zero its a shame you cannot do something for me as i have been with you for years ! had to wait hours for my phone to come back on . prompt and efficient service . no i found the services was good do i get free messages now i did n't get my query resolved good service good service 100 % i gave 7 cause i have been with xxx and i am satisfied and i can recommend it to a friend .i gave 5 i 'm my second question cause i believe the customer service could have helped me resolve my issues easy but was told i have to go to a xxx shop .i gave 6 cause the person who answered me was friendly . so this is q4 of 3 is it ? because xxx may need to improve their services as some people do not ask me the right questions quite a good service the girl i spoke to this time was very helpfull and pleasant cause i 'm a good guy !;) though i thought there were only going to be 3 questions ... :) who ever reads this : have a great week end ! well normally i. get good service and my problem is resolved and the people listen to .me .this time it was based on .the young man being scarastic when i didnot hear him .say my number properly and not having the matter resolved so very disappointed over all its simple your all rip-offs n take the **** full on **** swear down had the result i was looking for with the assistance of your operative because i got my package deal down each month ,and maybe getting a replacement phone while mines being replaced , the service was execellent and the advisor was very helpful i wish all services were so helpful good service got what i wanted at the right price the advisor solved the problem with my online account access swiftly in approx 10 mins where this problem had been ongoing for several weeks .it was a relief to finally speak to an advisor that was swiftly able to identify and solve the cause of the problem .this chap has somewhat restored my faith in xxx ( until the next thing goes wrong ! ? ) on the whole the replies were clear and relevant without being too explanatory . very poor service and willingness .no interest in retaining me as customer no problems ..helpful staff ..exellent service because for 2.5 days myself n family members have not had a signal and therefore been unable to use our fones but the advicer was very helpful i 'm unhappy wiv da person who i spoke to too find out why my bill was so high and they couldnt tell me . spoke to a helpful polite female grateful for prompt action number never xfered as promised on date by 4pm .both my number were dead for 2 days .spent over 2 hours being passed around by xxxphone b4 it got sorted .pay thousands of pounds to advertise my number and have an 0800 number routed to it also for my business and lost 2 days .i lost hundreds of pounds in work as had 3 calls i never got requesting work , the punter used my competitor .very disappointed and will be complaining in writing officially . took to long to get back to working .solost work through not been able to you 's my phone the service was good and so were the customer care .but im afraid some things need improving . advisor was helpful but could have been more knowledgable about the plans and given her name and used mine .i would have been even more satisfied if i could have changed my phone today instead of calling again in 5 days .kind regards dawn meachem well the reason for my rates was simply expresses how satisfied i was query dealt with quickly and efficiently call me so i can explain better i was happy with the conversation & satisfied with the responses , but i would n't recommend a company to anyone on the basis of 1 telephone call to a help line ! he dealt with my question very well and now just waiting for the code to unlock my iphone now iphone tariffs not as cheap as blackberry : ( got through quickly , polite , helpful advisor who tried hard to resolve my query .i did n't have to make a big issue or argue my point , advisor explained politely and with empathy , then found the best solution she could .she also gave constructive advice for the future & then sent it in a txt 4 me to keep. happy with the service requested advisor did not listen to my query .only when asked to speak with manager that the manager gave me the answer i was looking for .very poor advisor answered all my questions well and explained everything well . generally very pleased because call was dealt with efficiently been a customer circa 14 years , upgraded last week , got wrong phone and could n't take back by 7 days return policy ( tried today which was 9th day ) .xxx wo n't help me and refuse to exchange . very poor service , people not doing what they say they will , my issue had n't still been resolved and have n't had a call back .and the advisor kept calling me 'love ' and i did n't feel he wanted to help me or listen to me .not satisfied at all very helpful and understanding happy with service , the girl answered my question very fast . the tarif did not if changed correctly so had to call again and you are too expensive good service in general i called on 2 occasions today , the 1st guy i spoke to did n't have a clue what he was on about !after calling a 2nd time the lady knew exactly what i was on about & dealt with my query quick & left me feeling at ease ! pls thank her for me once again !thank you my contact was made longer , my phone line has been cancelled etc . didnt get through 2 local shop . time taken to resolve the issue and an unsatisfactory end result the person was friendly helpful and explained everything clearly no efficient helpful realised i was a bit of a thicko and talked me through it excellent attitude of the call handler . cos i have had nowt but trouble with htc phones and will never get another no explanation about hw to use the sm card iam a new customer from other natwork thanks xxxphone is good but got to put you bbm cheeper that 5 pound for e.g 3 pound will be good and you will get more users . friendly efficient staff good service very polite staff , it was a pleasure deal with quickly , friendly service , and very knowledgeable . no issues and everything done with a degree of personal service i needed advice on my handset and he was so helpful and knowledgeable .he sorted out the volume and advised me on my contract in about 10minutes .i was very impressed !thank you . quick and responsive staff who made constructive suggestions excellent service and the right product for my needs at present at the right price ashley gave very good service and when i go back i will only deal with him .other staff were not helpful and were too eager to push me onto phones to find answers to questions .had it not been for ashley i would have gone elsewhere for a phone . sales adviser was unusually helpful .however , the phone return from the insurance was awash with problems i have in my last answer.0verallit was pretty good-friendly ,polite , helpful and patient staff - both of them . no the sales assistance was very helpful and polite and nothing was too much trouble excellent service all round prompt efficient service the sales person was friendly , polite and efficient . sales adviser was very helpful , knowledgeable and keen to sell me best phone and package to meet my needs .excellent service .thank you to samantha in aylesbury shop and all at xxx .been with you for years and happy ! the sales advisor was excellent , very patient , answered all my questions and showed me how to set up my new phone dealt with the questions very well and a good communicator ! gareth @ newbury branch was very helpfull n polite ,and answered all our q 's .morethan happy i 've been with xxx for ages and they have got good bargains and to get my contract did n't take to long it was done with in about 25 mins and the sales advisor was very helpful and helped me get the best deal suited to me no aziz was fantastic .i did know anyone could do a contract that fast . sales advisor very helpful and friendly a very satisfactory experience . see ans 3 very helpful .nice environment .did not have to wait long . the staff were heloful and gave me sensible and useful advice . the service i received from keeran was very quick and efficient he was very well informed about the product and he saved me money llyod our sales man was just great not pushy very helpful .newstore lpokf gtreat helpful knowledgable willing to explore options very knowledgeable sales saff .expensive products the young female assistant gave me excellent advice and was able to expertly answer all my questions . i am a satisfied customer ... good response to my queries and the call went through and was very clear ... good service basically cause u text me simple activity , easy to resolve , staff sounded bored and disinterested helped me with what i wanted bcose xxx could sort out since i had th new fone awaiting my next bill to see if all the corrections have been made but feeling positive about it every thing was delt with quick i 've been with xxx since my first handset and am quite satisfied .thank u i needed an answer , i got it without cost or fuss , first time of phoning , from a very pleasant and polite person .that has not been my experience with your online chat service . enthusiastic customer service very helpful and did everything i requested . because i was spoke to like rubbish and do n't agree with your terms good my call was answerd quick and my questions and queys where down and done to my satisfaction . top adviser i have sms that my last bill was paid 23.02.12 and that i still have 75 int .min , 66 int .sms , 189 min call so why you sent mi secod sms that i have to pay now ? ! bcos problem been solved quickly lady i was talking with very helpful although my payments may sometimes be late i do pay them , but my service still gets cut off , jst wish i had a little bit more leeway .but i do recommemd xxx to most people and i wouldnt change networks , thankyou brilliant service , answered my question in a matter of moments and very helpful advisor . i am a long-standing and loyal customer .you have mis-sold a product to me by failing to give me all relevant information , and you now say that i have to pay as there is nothing in writing on your account ( no , there would n't be as you did it all by phone ? ) .i am very angry and shocked by your unprofessional and deceitful behaviour - and considering what to do next .g spink the service was good she sorted the problem really helpful , clearly knew what he was talking about i have felt satisfied that the on going problem will finally get sorted the person i spoke to was very helpful , and she explained everything that i needed to know. .she deserves a pay rise . it took 3 phone calls 2 finaly get it right the last chap was very helpfull i had a problem and the problem was resolved to my liking quickly and efficiently . question couldnt be answered i was advised to go to the xxx shop in warrington but i think its being renovated good service you would have got 10 out of 10 if you had realised on monday that i wasnot due an upgrade till the end of march !thanx the reasons for my ratings are that i was looking for how to get on to my xxx and i had thought that it was an application for my iphone then when i found out you had to call a telephone number it was really useful information . not helped enough did u just charge me 4 replyin 2 yor survey .coz if u did i will quit xxx ! it took 8 minutes to get to the right person to speak to .i was bounced from pillar to post .utterly ridiculous treatment very polite and helpful . your adviser was very helpfull and did everything i needed thank you no never found cause of issue cant remember whst it was ! ! the reanson y the ratings r so low is that i dont agree with the content control cause not every person has a credit card .should be able to use a primary debit card/dateof birth or evan a passport ? ? got through to the advisor very quickly and he was able to answer my query straight away . if you could phone me i will discuss this with you 1 .when i up graded my phone to blackberry i had to pay extra on my contract witch i was not happy about .thought i would of been able to include in it .2. the adviser was helpful and did n't try to offer me anything .3. it was quick u said three questions that 's 4 and the reason u did n't get all 10s was because the total solution would cost 50.00 . the lady i spoke to ( lucy i think her name was ) was ever so polite helpfully and friendly was mostly satisfied with the way my query was dealt with very helpful and solved problem quickly we have been a customer for more than 10 yrs and had few upgrades and now when we ask for 1 we are told we cannot as we are in contract after renewing the contract last yr for a nokia 6300 and a blackberry which was unsuitable and never used i informed you of this just after upgrade and was told i could upgrade again at the start of this yr .i have now been told the only way to upgrade is to cancel my contract and pay a huge cancellation fee .at the end of my term i will be cancelling my contract with you . **** off useless **** my phones got major software problems and you say there 's nothing you can do i 'm considdering leaving the network the person that i spoke to was very good , but she said that you insisted on an e mail to cancel a contract and i would have liked to have done it over the phone felt like they wanted me off the phone rather than taking time to explain the process . service was good and prompt and polite because peter who answered my query was efficient helped me and was clear your employee used a pleasant manner while speaking was professional and had the answer i needed to know straight away theres always room for improvement , ive been impressed with your staff within your high street stores and by phone but please communicate between departments i would only score you a 4 or 5 for this . i spoke to two members or staff , both were very polite however after all my details were taken and my question was being dealt with the call was disconnected .the advisor i spoke to had all my details , i felt he could have instantly called me back with the answer to my question , if i had called back i would n't have been connected to the same member of staff and i did n't have time explain the problem again as i was at work .in summery my question has not been answered . coz every time i ring it gets sorted , , thanks despite warnings of technical problems , my call was answered quickly by a very polite and helpful gentleman . very helpfull **** coz i was paying me bill lol so how else could i rate low was told i could not upgrade early as this was now changed no effort made 2 discuss this at all despite the fact i have been a customer for years .told him i was going 2 another supplier very insincerely said he was sorry 2 hear this .i will not be renewing my contract ! yes , as a happy customer with 3 services with you and considering another for my business , i was left wondering if i was indeed talking with a xxx operator as he was a bit vague in the manner to which i was to deal with the problem , i felt he lacked confidence overall in speaking with me & in what caused the problem as well as how to rectify it & he did n't end the call in the usual way leaving me wondering if i 'd been connected to xxx in the first place ( even although i came through to cust .services via my phone ) .i was n't confident with the overall call , so i scrapped the version 10 dongle upgrade , uninstalled it all & reverted to my old package ) - not good !however , the guy was polite enough . in the end you managed to resolve my problems as a loyal xxx customer very satisfied .would recommend if i was asked . we requested today from my accounts department an copy of the invoice from my last bill , instead to sent us an copy we had to register on the web where we had a lot of problems to register and a lot wast of our time .and finally your email address was not working .please sent me an copy of my last bill via pdf thanksuwe neugebauer great service you rep was not able to deal with my problem re vip.membership and advanced ticket sales happy with service i needed my user name which i received from you .excellent .i am needing to install sage line 50 mobile with above user name and it rejects every time very polite friendly and helpfull i was mucked about for 50 minutes and lied to in the process .very unhelpful ! ur staff were very polite an helpful but a will have 2 call again 2 get more information . good servise adviser i have been charged for every text i sent over the past year , at least .even though i should get 250 free a month .only came to light when going through bills for my tax return .this should not have happenned in the first instance but now that the problem has been identified , the lady immediately said that she could tell by my account that i was correct , i should have been reimbursed for texts that i was wrongly charged .instead i was told that you may argue the point .i have a contract for 250 free texts a month and you as a company did not abide by that and have falsely taken money out of my bank account and i should be paid this money back as a matter of some urgency .i understand mistakes happen and if put right my score would change dramatically when i ask you dont let me down the lady i spoke to was really helpful and polite the advisor on the phone was polite , helpfull and profetional .been with xxxfon since 1999 , never had problems .always glad to recomend you . xxxphone has been off for 3 days fast friendly and very efficient service just a general ok service very impatient and not willing to listen to problems , even though the problems are costing me business and therefore money . q2 rated 5 i 'm still waiting for the code to come through 4 hours q3 i do like xxx i do n't like the phone system i was pleased at what i was given , and i am very satisfied at xxx . my query was delt with swiftly and explained to me clearly . friendly and knowledgeable operator and query resolved without any queries very good service because he was pleasent and confident and dealt with my query have not been with another phone company to compare you with !but found advisor very helpful and friendly good service compared to 02 ! ! ! the man that answered my call was first class i had called previously aand the advisor was useless .the advisor i spoke to today was fab because u asked so i told u strait very polite and very patient i had all my enquiries sorted out strait away thanks to the young lady i spoke to stacey i think her name was .i have one question onlly i 've been with xxx for ten years or more and i 've never had anything like an courtesy blackberry fone as i have put a lot of money in and i feel i do n't get a little perk for what i have spent ?anyway i will always be with xxx as you 's are the best network and staff that actually take time to listen so yes 3x10/10 . it helped me a lot customer service on this call was almost non existent , the advisor was n't prepared to discuss any options that could be available other than 'company line ' , did n't give a thorough explanation of contract terms regarding recent upgrade , appeared unwilling to even offer a call back after discussing with a line manager or offering to look into question i raised further and get back to me . he wasnt very friendly and seemed in a hurry to get me done .line was also poor .he said your system was down for the past 30mins when i phoned but ur website has been playing up since this am.hedidnt even try opening my account to check my query .idont think he 's that competent . guess ! i rated the advisor high because she made an effort and found my problem the previous advisor was rude and no help .i wont recomend xxx as you over charged me for 9 months and would only refund 3 i will be going to offcom dissatisfied with what i was told . every thing was done that i required call answered quickly after going through automated options , helpful , friendly staff no jargon or trying to sell me something i did n't want or need . poor response to my sure signal problem they should speak for themselves . the attitude towards me was highly professional .the person who attended my call was very productive and supportive towards my inquiry .alway happy to recommend at slightest chance .many thanks xxx .luke . when i have had problems in the past it takes so long to resolve problems when the advisors cant talk english they cant understand us we cant understand them its bad customer service i wonder how many customers have been lost ?not just vofafone but insurances ect why ? we have been customer for almost 20 yrs .always had excellent svr . i am with xxx on contract as well as pay as you go .i did not find being charged 25pence to register my phone on xxx network ( pay as you go ) was acceptable as it should be a free thing to do .also i have noticed the internet on pay as you go does not work with the phone i put sim card in ( blackberry curve not iphone as it thinks i 'm using as i had a text saying get most out of your iphone ) .other than these issues i am happy with xxx both on pay as you go and my contract .i await to hear a response with my reasons with my ratings . sorted out the quiry that i needed to know .now leave me alone please no i was having problems transferring the contacts on my old nokia phone to my new nokia lumia 800 but i was told to take it up with nokia .it then took over 4 hours on the phone to nokia to resolve the problem & it still is n't fully resolved !very poor service from both xxx & nokia . i could understand the adviser and they were quick and very helpful system was down due to technical difficulties and essential repair and i was invited to go online to faq 's only .not being a complete idiot i 'd already done that .xxxphone is constant though as this is the 3rd time i have phone to be told you are having technical difficulties that need attention .i suggest you spend more money on sorting your poor service and poor customer care and less on your stupid surveys of which you take no notice anyway .you also clearly do n't value your long term customers .when my contract could have given me an upgrade august 2011 xxxphone informed me of that to make more money but failed to tell me that i could stay on my current phone at half the cost - clearly you do n't value my custom .tell me why i should n't switch to o2 tomorrow ? he made the matters worse i rang as i could not send emails , after he helped , i cant receive or send emails now didnt hav 2 wait long 2 spk 2 sum 1 ! wen i did he was v helpful !got everything sorted out that i rang 4 ! xxx is a far the best network iv been on customer service is the best and network reception is really good no matter were i am helpful staff . very good service 10 says it all very pleased overall with xxx .but you could not resolve the problem of the sudden loss of signal over the last couple of days . yes very hard to use dont know even how to delete messages or anything satisfied having problems but thay keep helping me untill i get it sorted my husband has just left me and i ca n't afford the contracts i phoned up to do the right thing and to see if i could send the phones back they are in brilliant condition .i have cancelled with other company 's and they have been more than reasonable .i ca n't afford the phones i want to cancel them both ! ! as i.ve been a customer for years and only a few small problems and always spoken to professionly 1st person did n't listen .refused to accept your company had a problem . 2 supervisor gave wrong info and caused more problems 3rd badly trained and out of depth 4th your auto system does n't work on my account .noone wants to accept this and blame my bank .wrong ! we have been a customer for many many years we have 4 phones on contract with xxx so we were expecting a bit more help in finding a replacement for our sons broken phone . because i tried to sort out my new contract and got no help was happy with the friendly service received v helpful adviser .phoned me back wen my phone cut out .v pleasant and well informed a credit 2 your company because the lady i spoke to woz the only one who spoke any sense to me in all the phone calls i have made representatives have always been incredibly helpful but their hands appear to be tied by xxx so limiting customer relations very good service well pleased the advisor was very easy to converse with ,she understood my problem and acted with indepth knowledge ,she was very personable , i wish it could be said of some of xxxphone 's other advisors !welldone to her ! : ) we have been with xxx for over 30 years and will never change supplier thankyou ! what 's the point ? all qustions answered satisfactorily . could not give me a sastisfactory answer to my query the person cut the phone on me i am a satisfied customer i have been q customer of xxx for many years now and have just had an upgrade of my phone , my first bill since my upgrade i have been overcharged by 40 pounds , as a longterm customer i would have appreciated reasons for this and advice to help me , i am considering changing networks , i do n't like being ripped off .this happens every time i upgrade , hence why i never do it with xxx .unhappy customer . havnt yet recieved the information i need to recieve picture messages i asked about changing my dongle to pay as you go .when contract ends on 18/03/12 and was told i would need to go in to my account and fill out a form to change it myself . im sick of getting bills that are wrong every month have to waste my time calling up to fix it when its ur companya error quick to answer .i had to probe to find out cost of calling 0845 - not volunteered , considering call about whether 0845 numbers charged .otherwise good clear communication . cause my call was sorted ,so that 's y i gave them ratings . resolved query in professional manner and quickly he was very polite and delightful to talk to .very pleasant and really helpful and polite very happy customer happy with the service the advisers were good , frustrated being disconnected from the lines .overall very upset with the poor service from xxx , firstly not getting the correct phone and cancelling my contract and not refunding my money ! ur a **** company i got a broken phone 4 the last 4 months and u have done nothing 4 me great efficient service . my net now works and also sorted out ma freedom freebee as when i had taken out my 2 contracts for 2 yrs my childs fon touch screen got damagd an xxxfon i feel let me down wi customer care was disapointd regards lesley happy was helpful and settled wat we needed very nice lady but problem not solved because of the terrible service received over last few days . because it was quick and easy after being missold a xxxphone contract via a 3rd party .iv feel xxxphone should be more empathetic with the customer and definately more in control of what 3rd parties are actually saying and doing with there contracts on behalf ov xxxphone .i can say i will not be renewing my contract with xxxphone or indeed my sons contract ! i have had 3 handsets in the 1st 3 months of my upgraded contract .it keeps having the same fault .i phoned because i have had enough of my phone & do not want a blackberry anymore .the advisors were rude , arrogant , sarcastic , cheeky and unhelpful .i am disgusted at the poor service i received & would never recommend xxx to anyone .i will contact citizens advice about this as my problem is still not resolved . because the man i spoke to had a fantastic phone manner 1st call advisor was very unhelpful & hard to understand .2nd advisor very helpful although he could n't provide acurate answers .however , he gave as much info as poss & arranged for someone 2 call back with more info excellent service , good personal manner and job done efficiently and effectively . because the person could not accept there is ever a problem with your equipment no good customer service english , no jargon and to the point thought xxx was good but my phone is still not sorted took to long for anyone to pick up because he was polite and although the network was n't good and my landline was unreachable he texted me telling me what i need to do never got back to me loosing business poor network at shop last 2 days not happy thinking of changing provider bd15 9ju he was a helpful and pleasant man . am waiting to see if my mobile signal improves today i 'm waiting on a text was settings since yesterday i got never got charged 4 my call he was very helpful but i think i 'll have 2 get them manually but on contract 191 is free & i think it should be on a minutes pack ? got all answers i wanted with additional help and assistance which is over and above what i expected base on the guy today i was satisfied with the level of customer service i received today the lady dealt efficiently with the two issues i had in a professional and pleasant manner .she liaised with the technical team and stayed with it until the problem was resolved to my complete satisfaction good service started well ,did n't actually help , was nice because he woz vey helpfull an very usefull .ano i appreciate all hiz help thank u was quick and solved the problem : ) answered the phone fast and spoke english clearly . i went to the chatham branch today to get a date 4 an up grade he told me it was may the 31st i was told 4 weeks ago by staff at bluewater store my date was mar 3rd you today on the phone told me april the 11th i hope the goalpost dont move again at the moment i am ready to find another provider and that includes the other 2 phones conected to my company please respond thank u i was shocked by the manner of the man on the phone .it was quite rude and not of the typical courteous xxx standard . had problems in the past the service was faultless ! issue still not resolved despite been informed numerous times it would be .xxx currently in breach of contract .should issue not be resolved immediately i will declare the contract null and void , cancel the direct debit and keep the handset as compensation because xxx are the best . no good service and clear because its good to rate coz if dojy its bate very good customer service still not resolved after 6 months because the girl was rude and not happy with my options all questions answered , and very good sales service . . i have to repeat myself over and over to different advisors , gt put on hold and i never seem to gt the problem resolved ! because you need 30 days to cancel my contract. .you should n't roll it on without my authority anyway .i will likely not renew to xxx on both my contracts now . i did them ratings coz i thought they where fare very helpful service excellent communications from your staff . i have been with your company over 10 ears but you do n't cars you only chase new custom there is no customer focus on long time customers great guy who answered all my queries quickly and to the point , he was very professional .shame xxx does n't stick to what it says though .three questions , this is my fourth .good job there is n't more nps to follow this eh ! ! very pleased with service and advisers reason , was --i was with someone who with t-mobile and they were with customers service adjusting their price plan .they were very helpful and getting through and they even offered a better service that suit him , in which he decided to pay more !his happy with them .i was comparing the customer service and find that particular moment was very good service advisor this afternoon was excellent after i phoned to report wrong phone sent to me .mike promised to chase up and sort out which he did and promptly phoned back .but phone should have been received last week and i had to phone 3 times to chase up i found the service quick , user friendly and very helpful , also easy to use because the adviser was busy happy with the service ano advisor called mathew didnt help me at all and the call was a total waste of time needed proof of purchase for phone , could n't get it , very frustrating , but not the call handlers fault that 's the fourth question . query resolved helpful man have had delayed texts all week and no ringing for incoming calls phone stuck on divert etc with no settings having been changed so ca n't say for sure until receive new sim card and prob is solved .but customer service on this call and proposed solution quickness good so far . i have had a problem still not resolved ! ! ! ! ! ! ? because your taking your time sorting my internet and bbm out simple my phone still is not any better . problem not resolved , will need to call again . my problem was not resolved and it has been ongoing for many weeks . not everybody has a computer so how do i collect rewards bring back some sort of bonus bank the lady i spoke to was fantastic , well mannered n answered everything i needed to know .also sorted my plan out to suit my needs .thankyou once again . becuse the last time it took 1hr and half 2 sort. u have been charging me every good service 9 everything was fine .i have a signal problem in my area and the advisor offered to send me a suresignal box .i wo n't know whether the issue is resolved until the box comes . all my questions were answered and worries removed .so easy to ring up and speak to a customer service agent .friendly and helpful . firstly 2 of the xxx advisers were not helpful then i spoke to mark and he was very helpful and sorted the issue and also reylah who got my services back up and running reasons 4 my ratings is u got me in det and cose me money .ittook u .2years to sort my bill out.i 'm out of pocket r u no this is first time i ve had a prblem now its sorted thanks issue still unresolved the man was very helpful , and spent 40 mins solving my problem , rather than just giving up . before our conversation ended my call was cut of poor service at times it was very hard to hear what she was saying .found out more by looking on line . everything was good , faultless i have always been satisfied when ive had a query , u have always been very helpful . the adviser was very good and took the trouble to explain the situation .that however does not change the fact that the information on the price plan is incomplete and misleading .you either block data for plans that do n't have it included or tell people how much it costs if you do use data out of your plan . friendly professional service the advisor was very helpful , knowledgeable & polite in answering my questions . still have to call back w more information could not get on line also i had a limt bar on my grandaugters fone whlch finishes 07780115137 i spoke to david he was so helpful xxx has lots of signal anywhere so i would definitly recommand it for the one who lives in the countryside and the adviser who took my call was really nice as i have been with xxx for years everybody has always been so friendly and helpful i spend a lot of money with xxx the only thing i i have never had off u every now and again is 5 or 10 pounds off u once in a while for being a good customer the xxx employee i spoke to on the phone was very helpful .he went out of his way to help me which was very much appreciated unusually for xxxphone , i stayed on the line for 5 minutes and no one answered .bad rating from me on this occasion .as i said - most unusual . coz my bbm dont work i phoned so many times and it still dont work very clear and good service .well delt with and friendly . very polite and concise replies to my query .did not put me on hold at any point unlike some call centres passed around 4 differant advisors apart from last one each not knowing reason for the call .the last advisor was excellent and very helpful . happy with service and very helpful yes because i bought a new dongle today and am told that i have to wait 24 hours for restricted access to be lifted i asked how i might gain access to the web , told i would get an email which never came . operator was helpful , friendly and sorted problems out quickly heavy accent made understanding difficult .long time spent in hold .after being told instore i had to call 191 to change to a particular tarrif , phoned and they told me it was only available online .this was untrue , and impossible to process , even with steve trying .had to visit another store ( marlborough , wilts ) where steve ( 10/10 ) had difficulty trying to do it .this was a tarrif printed in your current magazine with no caveats shown ie .only available online , or to new customers .i find this level of amateurishness from xxx a complete joke i have just written it , please see above txt msgs i rang to cancel a replacement phone .i later received a text saying the order had been cancelled but if i had not made the request i need do nothing as a replacement would be sent anyway .has the order been cancellled ? because i have n't had my request resolved yet .i 'll give better scores whem i receive what i asked for in the time i was promised . i was connected to an adviser quickly .the adviser was patient and explained what was happening .he validated his actions through another device and reassured me that a replacement product would be sent to me if iy became necessary but he stated that he knew what the problem was and that he would fix it .that is exactly what he did ! - thank you . i 'm done now thanks i have e-mailed and called about wanting to reduce my monthly outgoings without sucess service very poor good service ! because it answered every thing needed to no ring me .i will tell you . i did so in with the ratings : ) unsatisfactory performance will be seeking alternative provider cos the problem was solved straight away friendly , quick answer , answered my question . the network is not every good ! i do n't see the point in having a call centre to help when they refer you back to the internet !had a lot of problems so reverted to pen and paper as was easier my quiry was resolved , and the guy i spoke to made sure he had all the information correct , one of my questions he was not sure about and went to check before giving me the wrong information .very happy .: ) always room for improvement no brilliant service blackberry not working for 10 days after taking out expensive contract .lots of time wasted with call to help lines , letter sent but clearly not read , at one time told not a xxx and i had bought elsewhere .lots of stess and in the end spent 200 pound flying to uk for third visit to a v shop and got it sorted myself after it was found that someone at shop when purchased set it up wrongly .just an absolute nightmare . i have a faulty phone still in warranty that has fallen to pieces .it should be replaced with a similar model not bodged back togerher ! lovely , friendly , helpful chap good service **** off i recieved the help i needed and my call was answered prompt very helpfull iv been with xxx many a year and usually sort any problem out .there for best service .ten out of ten .hope it continues .thanks . i had a 500 % increase in my bill ...the first time in over 3yrs with you .would like to see xxx let customers know when their allowance is nearly up .......would avoid a lot of stress . i chose those ratings because thats how good u r because it had taken multiple calls , emails & a lot of effort to close this matter . they were very helpful and listen to what i wanted to say . he was very helpful and polite and knew what he was doing i had a problem changing our billing address on ur website and ur guy solved it . person very polite and handled my query well as you described . i made a request and it was dealt with quickly and professionally the problem was dealt with speedily no do n't want to wrong address was taken so item is being sent to the neighbour but good service really xxxphone decided to send our contract to a third party without our knowledge and have caused a major incident as we register all communication devices with a military client of ours , we are now not allowed our communication devices on site and our procedures are being investigated .your staff are not interested and have no comprehension of the ramifications this breach of privacy and data protection have causedn let alone the costs involved .the word urgent is not in the xxx dictionary and we are now told that we are no longer xxx customers without our instruction .who are nortek , what are they , why are we with them , who 's permission was given .we will discuss the outcome with our representative member of parliament before we meet with the home office commitee .can i suggest a very , very senior manager deals with this item that no one else in xxx seems to be able to begin to understand every thing was sorted within 5 minutes and the person i spoke to was helpful and polite ! very helpful information and very nice service have issues with voice quality since i took out the contract 3rd month now and not sorted out still , next step will fight legal to annul the contract for poor service , and unacceptable call quality . i could barely understand what the representative was saying as her english was n't very clear and she was asking obvious questions in regards to my phone so it was getting frustrating . because sue is great no i still dont no if my problem will be sorted untill i get a new sim card the weekend hence not all marks are 10 very responsive & a good polite lady the advisor was polite and helpful , checked the signal coverage in my area , and suggested a solution to the problem i have been a customer for approximately 5 years i pay for 2 phones and one internet dongle i have never been late with a payment always on time as a direct debit after this episode i will be looking to move myself and my partners had a very nice and pleasant lady who sorted my problem great customer service today that 's 4 questions not 3 ! it was easy to understand the lady was talkative and was really helpfull unhappy with service .old used phone sent instead of a new phone .phone was dirty and sticky and not with original parts .poor service . call , get tranfered , on hold , transferred again the cut off .15 minutes wasted time they are what i feel are true overall ok had to speak to 3 different people .query not adequately resolved to my satisfaction but manager calling me back to discuss matter further fast .service yes the young man was once of the most helpful i have dealt with in many years .every credit to him . qwik hassle free call because fine that xxx suits me problem solved , friendly adviser good professionel and understanding chat ! the advisor was very efficient and resolved my queries quickly and efficiently . still waiting to see if transfer to new phone takes place as promised .person in call centre very helpful and courteous 10 for advisor because he was friendly helpful but most of all polite 9 for advice but got cut off and 9 to introduce a friend as somtimes messages are late getting through not sure i 'd recommend xxx as network seems poor .adviser was very good good service nice person on end of the phone friendly helpful service , worked effectively to resolve issue although my time on hold was too long stop sending me to the internet for my queries and solve them over the phone very nice adviser . xxx is a good network and i 'm glad i joined it i 'd hope my service provider contact me for my bill to be 3/4 times than my normal ...and offer to change my tariffs the customer service advisors were great , polite and helpful,give them a payrise . the young lady was very helpful and spoke very clear because of previous experiences not getting things delt with also lots of staff do n't understand what u are saying call center manager was very helpfull . because it .stime u knew the truth bye bye as am changin 2 02 or orange two 10 !i was dealt with by a confident , pleasant , well spoken woman and was happy with the way i was treated , my query was sorted and i 'm happy overall .thank you ? ? ? ? ? because i called to change my address for the 3rd time as it was n't changed the first 2.but due to not getting my bill my payment was returned unpaid by my bank , i have got charges because of this .if i had known the cost of my bill i would have put enough money in my account to cover this .i was told there is nothing xxx can do .i have been a customer over 10 years .not happy . problem sorted . very helpful , polite and friendly service the reason i rang has not been solved .still cant access the internet on my phone .settings have not been sent 24 hours later and still waiting .rubbish service ! q1 i have no problems with xxx q2 my problem was n't resolved q3 the guy tried his best prompt , polite and sorted my problem straight away 9 cause i prefer xxx to anyone , 5 the problem still ai n't sorted ,8 cause he was clear and iunderstood everything over the past two weeks i have contacted xxx on four or five occasions .i inadvertently wiped my settings and the first lady in egypt restored my e-mail settings .i was asked whether i wished to give my account password for a quick reconnection or take more c0mplex route .i supplied password , was reconnected and then changed password .was then asked to verify password .pop 3 account password had been changed since i made note .elite services could not help .at third attempt to xxx i was connected to blackberry expert who enabled rec0nnection in two minutes without having to reveal my pop 3 password .so top marks for final contact but not so good for two or three in between .richard the operative did n't listen , or resolve my problem , the manager refused to speak to me or call me back , no record was kept of an earlier phone call which i was challenging , the record on the system from a previous call was an inaccurate representation of what was discussed everytime i call for whatever reason i always get the best of service thanks realy pleased with the service thnx because i wanted a resriction taken off my phone and just cause i didnt have a credit card they said they couldnt even though iam 31 well over the age of 18 good service and clear advice n.a as described i have found xxx to be really helpful each time i have had to call , however there have been times when the person has not always been so nice . was thinking of changing to o2 as i literally hated the money i was paying and all the trouble i 've had ....a couple of days ago you guys convinced me to stay with you and gave me a great deal and every time i 've called i get proper help and the people helping me are really friendly and some are funny and make jokes too so thank you , let 's hope it stays that way : ) excellent adviser cause that is wat i thought the rainting was for me last bill never used that many mins seems funny i am leaving u get a bill 4 140 pounds usual bill 11 pounds strange that dont u think helpful honest answers , speedy response ,job done , keep it up . again you came up with the answers well the first guy mislead me and got me concerned but your second consultant who reassured me of an over due balance being paid was a diamond dame ! **** i like xxxfome because i agree with all the avisers this is a thank you message from john galvin as i split with partner and needed to change payment details for one of phones but cannot until 22nd , which is going to make things unpleasant after to vist to xxx shop n phone cal stil after send email to cancel contract went out ov my way today for nothin highly efficient , very knowledgeable , quick resolution .great service ! because i was very satisfied with the way my call was handeld to day extremely impressed by your advisors knowledge and advice and how she dealt with my multiple questions answer call quickly and very helpful .gave info i required i choose the ratings i did as my issue is not fully resolved at the minute as when i called up i needed to b at home so the advisor could ring me back on my landline but as i was out he could n't so i need to ring back when i 'm at home on landline so we can see if the issue of my phone not sending text messages can b resolved . requested delivery for tue , but was changed for mon by xxx .no one bothers to change it to my original requested date and no one wants to help all was very good i found him very helpfull good service and very helpful . self explanatory i think unhelpful service . as i felt my adviser amanda helped me with my quere and was very polite and cheery . they were good rating what else is there to say ? 9 10 and 10 waiting to c if u resolve the problem rang with simple request , staff member did n't know what to do .put on phone for an a bout 5minutes with no apology .problem not resolved . customer service was excellent problem was n't a problem was all sorted already :-) and rob was very polite i don t know if my query is resolve no they were very good and helped me solve the problem he was fan because i phoned up about blackberry internet service and it still not working q1- bad coverage ewell area , q2 - quick response , i went over the allowance , my ignorance , my mistake , q3 - system working slowly , adviser ' strong foreign accent , excuses accepted . the low score for first answer was due to being given some misleading information at xxx .bedfordstore and the two high scores for the advisor at 191 who called my landline as mobile signal too poor and gave succinct and accurate information to enable the mobile concerned to be restored . i felt the adviser was very knowledgeable and quick to sort out my problem .he was also extremely courteous its . good .service .very .happy .with service iv been a xxx customer for over 10yr and always found the service 100 % i never got what i wanted ! very helpful and good mannad the service was excellent , i got all the information i needed and it was very fast .everything was sorted for me in about 20 minutes .i 'm very happy with my phone and plan it helped me a lot lost a 5 pound top us voucher 2 day and told i could have an extra 2 added 2 credit my query was solved quickly and efficiently by a very polite customer advisor x no resolution .advisor no knowlege and failed to pass to tech guts that may have helped .i still have the same issue with bb help ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! 07785112541 my feeling polite advisor .very helpful .no waiting to be put through .provided very satisfactory solution .very apple like ! ! because the advisor did n't tell me that my call would disconnect when my mobile number was changed and she did n't phone me back . i am having trouble with my black berry messenger .need help ! brilliant service the advisor was efficent an helpful an very nice many thanks polite .easy to understand .listens .speaks english . your advisors are always friendly & helpful that 's my reason for the ratings i 've given .thanks . got through to advisor very quickly who was friendly and answered my questions .x good customer service 1 : i feel i have been mis-sold my contract2 : on my phone call to customer services i was told nothing could be done as it is after 60 days , i would have certainly been in contact with you sooner if the xxx web site was working and i would have been able to view my bill .i also see from forums i am not the only one to experience this problem .3 :the adviser was very pleasant and apologetic unfortunately unable to help me resolve my problem . you were good problem was resolved . i have always had fantastic service with xxxphone .i hope to continue with you . well today the lady i spoke to was helpful straight answer for my question .telephone manner for this employee was perfect . just done it !prefer to spk person ! i always get top quality service when i phone because i just wanted to pay my bill off there and then but the advisor told me it would only be done on the 6th march and i do n't trust myself with money so if i have it i prefer to get it out of the way i 've been with xxx for a long time & find the the customer service & coverage very good , but due to an update on my internet dongle & the software becoming corrupt , the advisors could not help , but did advise me on the action to take . my call was handled efficiently , my query was met .service was outstanding 1st class service - query dealt with quickly & professionally .very pleasant member of staff . from xxx : we confirm that your content bar has been lifted .you can now visit a full range of sites on the mobile internet and send premium rate texts ...this is the text i received but you are lieing to me if this problem is not sorted i will not be using xxx service again .thank you because he helped me to understand about what i asked him dealt with my issue promptly and to my satisfaction the adviser was lovely and really chatty , it made a stressful call so much easier !thanks guys xx look at my notes in particular fri 2nd from 12noon to 7pm shocking advise and very poor customer service and some idiot deleted my number as i was talking with them .you record all calls ?have a look and listen then you tell me how well you think your advisors did .also when you have listened i want to make a complaint and hope those responsable are given re-training , , in particular the so called manager who had me on hold for 2 hours ! goood service my query was dealt with .lets just hope i start to receive paper bills again as i have n't received any for 2 months . i 'm am very pleases with vodofone customors srvices and the adviser was very helpfull the agent i spoke to , forgive me i cannot remember her name , was quick , efficient and accurate with answering my query which is exactly what i look for .xxx and all the representatives i have spoken to have always been top notch because you were very helpful , and did what i needed , very quick .with no hassle excellent customer services . the call advisor had a professional attitude and dealt with my query efficiently to the best of her ability .the low rating was reflecting the general operation of xxx as a business . satisfaction not always the best , people do n't always know the answers , nice young girl and very helpful as much as she can be its taken a month an 4 phonecals 2 resolve problem and each time no one called me bak , i had 2 follow it up agent was competent and friendly however issue was forced to be escalated to team manager to reach conclusion very helpful and eager the lad couldn t do enouth for us he was plesant polite and really helpful a credit to ur company because since i joined i have been really happy because the call was conducted very satisfactorly . new customer since jan total nitemare with my phone never gets a signal ca n't use it feel like i 'm paying for nothing every time i ring get told to ring back another time told today that i can have a re conditioned phone to see if that works better than the phone i have **** ! ! advisor was well informed , dealt with my problems immediately and was very professional .well done - excellent . customer service staff were very helpful and friendly not being able to see a bill from xxx for almost three years online and that you are still over charging me for international calls since last july only as problem not resolved , not fault of operator or xxx , due to business account not being able to be accessed by me my query was n't resolved and i was cut off ! ! ! ! ! ! ! ! ! ! ! then when i rang again i was on hold for 5mins and then gave up .i am very frustrated . easy , quick , resolved very friendly and efficient advisor and query solved very quickly .thank you no! good service too complicated to describe in a text .have called 3 times this week and matter still not resolved . overal the service was good but one of your customer adviser put the phone down on me . lady was nice 10 the advisor was very helpful & resolved my query i wasnt able to receive or send picture msgs and now with the help and advice from ur staff i can ! the lady was very polite and dealt with my call quickly and proffesionaly . the reasons are : i have sent a letter ( posted to head office ) and sent two emails but xxx has not called me back on my number .one upender singh sent a message to say he tried to call but it so happens he foolishly calls my other no when specifically i requested that i be contacted on 07947672166 .for the last two days your website has been down and i cannot send you further emails .i am told tonight that the website will only be up and running to send emails by tomorrow .what sort of a company is that .if my matter is not resolved i will be cancelling both my numbers , one in june and the other in august .i have already cancelled the direct debit until you resolve the matter .i am a very long standing customer and i am disgusted of your service .never can i speak to a manager .i am told they are calling back people .now you know why am fed up .in any case your service is poor at all times .you make mistakes on accounts all the time .not only ours but all my colleagues in office . because your representative explained how 2 solve my query and did n't make a total techno idiot feel like one !i know my limitations but at no stage did i stupid rubbish service & request to port a number was not carried out .had to call again to get action completed & not the service i expect for a business user . bb malfunctioned , no emails on the new one for nearly a week despite hrs spent on kings rd shop , call put through after explaination of issues and no-one answered after 10 minutes ! tried to downgrade price plans as struggling to pay them , got told i can only downgrade one contract even though both were taken out at the same time !will be phoning again to sort this out as my battery went flat during call . problem was not solved because i was satifies and u were very confident but there is always room 4 inprovement ive phoned a few times and to b honest the people havent been helpfull but this lad has been really really helpfull xxxxx happy and friendly staff ruth : ) because my problem was n't resolved but hopefully by tomorrow they will be ifelt the customer service adviser was polite , understaning and helful my reason is ,your colleagues at xxx give a indepth answer to any problems ,and get to the root of the problem right away ,in my view xxx is second to none ,thats why is number one for me ! ! helpful and courteous i have been a loyal xxx customer for at least 10 years now and every time its time for my upgrade there is a problem .mycurrent contract started on the 20 may 2011 and is 18 months long ,however i was told when i upgraded that i would not be able to cancel the contract untill the full 18 months , i could upgrade after 12 months as i have done previously many times .onspeaking to xxx i have been told i can not upgrade untill the full 18 months . i can normally resolve this if i wait untill i 'm 1 year in contract and many phone calls to yourself but i 'm supose to get another x amount of days grace and not be such a pain to sign another 18 month contract a still remain a loyal customer i would recommend to a friend , he handled my quiery quickly and was helpful adviser was very polite and friendly , he did n't understand my query to begin but once i explained again he was very helpful . very helpful , empowered , quick resolution .proactive . help with problem very well handled speedily have always been with xxx and no one else for years , around 15 ! wanted to upgrade my account and you could not give me a package that meets my needs .i can get a better deal else where but saddens me because i want to stay with xxx . very good service 10 advisor did n't resolve my query and did n't explain why the policy had changed the lady was helpful , friendly and answered my query well the lady at the call centre was very helpful .andvery .pleasant it was an easy call i would have marked 10 because the service has been good .when i registered my sim however i was told it cld take 24hrs but maybe even 1hr .wish i had n't been told that because mine actually took more than 24hrs and i had to fone up again when the error team then fixed the problem .otherwise i was happy very helpful nice person i had phoned customer services and gone into a xxx store many a time due to a network issue i was having , and neither of them helped much .they talked me through how to reset the network over the phone and also reset it in store but nothing seemed to work and nothing was done .this influenced my decisions with these ratings and to terminate the contract overall . certainly .your company lied to me today , then , when i called for assistance i was left 'hanging on ' for 20 minutes the first time and 10 minutes the second time , listening to piped music .nobody answered my call or sorted my problem out .if that is your customer service then i will take my custom elsewhere . unanswered questions and differences from what i was told a month ago on my price plans ive never had any problems with xxx .everytime ive phoned customer services theyve always sorted out my problem .the last advisor was very helpful,clear and concise . very helpful and polite advisor my problem has not been solved & the advisor was asking me to try things which are impossible ( try my dongle on another computer , download software from your site when i am unable to get online that 's the reason for my call & use a friends wifi or computer ) because he was very helpful good service but bad tech problem .hopefully satisfactorily sorted . 5 unsure there is a follow up diagnostic call booked for sunday so at the minute we do not know if the issue will be resolved or not . very pleased with service when i switched numbers i lot my bbm so i 'm not happy the advisors are allways helpfull . cause you were fast no messing about and happy you could help with my payment cheers xxx is the best customer service after i rang 3 times i finally got somewhere because no help was given told to go back to carphone w/house when had contract in front of me service is not the same as it used to be earlierwhen i called customer service earlier for an issue regarding phone ,was told to make complaint onlinethanks coz every time i have .phoned they have been friendly and very helpful could i get a call back from one of your team friendly helpful and well mannered problems not solved i feel i 'm paying to much every month , but no one seems to want to help me lower the cost of my monthly bill . the last rep who helped me by the name of mike i believe , was very helpful and kind in answering all of my questions .he was also very knowledgeable about my plan .thank you . no galaxy phone still not perfoming properly i have had to go back to my old nokia not sure but my music is n't downloading can u help plzz lady exelled her self very polite sorted problem exeptionally well enquiry was in regard 2 a friend who has little knowledge of mobile phone tariffs .i spoke 2 advisor seeking advice for purchase , did n't listen to what i was asking .especially as i am a xxx customer . i am bored good ,sound advice .happy with the compensation of an xtra months free texts and web due to an oversight by me regarding mobile data on/off . i have clearly been conned by xxx solved my concerns grt service . not getting a breakdown of my bill , first it ws u hv used too much on phone quota to u r charged twice 4 yo broadband dongle so still not sure about my question which hs not bn answered will hv to go into shop 4 second opinion . she helped me with what i needed to know because i was over charged and the problem was not dealt with correctly the customer service was extremely poor because the man was really helpful polite and solved my query easily xxx are crooks and i am fuming and cannot wait to get away from you .they will never receive my business again and i will make every effort to ensure that everyone i know does not have to go through the displeasure ofdealing with you . because you have good service : ) because xxx deals with customers very good and it is a good network ! my call was not answered .this is a business phone and needed help with cross lines , due to being a emergency phone line .and was on hold for more than 10 mins with no answer at all . not very helpfull my problem is not resolved . the advisor was polite , efficient and knowledgeable of the problem .i will be very satisfied when i receive a replacement sim card on monday . as of stated above . query not resolved . i have contacted xxx 3 times before today .and yet it still has n't been resolved . good service friendly knowledge experience no waffling i was told that i could receive 6months .free blackberry service because it was a new sim and blackberry but was told this was not true so i asked for the 25p to be refunded to me so i can op in for the blackberry service and this was not done . . i 'm very upset that i have to spend more money . well i topped up and it did not come on vofafone is good and cheaper than most networks second person from billing was really hard to understand and did n't listen to what i was saying i 've been tryin to top up my phone on line and on the phone and it will not top up and yet i have used this card just last week today i spoke to four different people from your team and they all helped me best they could .however mike from warrington was fabulous , he was patient and understanding and really helpful as were the rest plus the technical team .welldone ! because i love xxx and the staff are very friendly and do a good job xxxxxxxxx the department i needed closed for the day and a shift worker . too long for text .give an email address my problem wasnt solved i was told to ring back to talk to a adviser you could n't do what i asked when i called the 191 service it said press one for lost and stolen or if there is a serious fault affecting yours or other users pphones , so i was put through and the woman told me that they did n't deal with serious faults , all she could do was block phones , and when i told her of the message i was prompted with she told me that there was no such message and it only ever said lost or stolen , but of course i told her that it did say that , and she got very impatient sounding and did n't offer any solutions bad experience and problem not sloved good customer care good surface i was very happy with the adviser id spoke to .he was very helpful and friendly .i 've never really had a problem with xxx on a whole i just have poor signal at the moment but that could be due to me having the iphone3gs so we 'll see when i get my new phone how that improves ash v good .helped me a lot . very helpful everytime i call your all polite and helpful abd my problem or question always delt with . . my problem was not resolved , i was told i had 2 ring back 2day and the girl was not friendly or helpful .it was as though she could n't be bothered . i rang to ask for a block on my daughter 's phone number as it 's been lost , but the advisor blocked all numbers on the account which included mine and cut me off from the call ! !i then had to get the number from the website to call on landline again which was an added nuisance .the same advisor answered but soon resolved the block on my phone !so i was happy ! the xxx staff was really helpful and friendly , he solved my problem really fast and efficiently ! ! ! keep up with the good work : ) 2 well when i phone the customer care i do n't really understand all the options and really sometimes i need help with my topping up so i need an option where it says to speak to one of the team call was handled well but the activation/removal of the block was only partially lifted so i need to call back again to fix no because iv always been very happy and satisfied and never had anything to complain about ongoing issues .noone is getting back to me .happens every month .cannot use my phone rang up for help as phone was n't receiving text messages just to be told the customer services was shut & ring back tomorrow .i have not been with xxx for this many years and paid all my bills to be told by some cocky 'advisor ' to call back tomorrow as no one here to help !i advise u get 24 hour verbal helpline as as your 'advisor ' told me to use helpline on internet which was frankly useless .not impressed at all . helpful adviser but the dept i wanted to speak to was closed therefore i was unable to have my query answered . am happy ur service is great been trying to register for a secind account for 3 days , and keep getting errors , but since ive been working till 10pm there 's been no customer services available aside from the lost or stolen option , so the problem wasnt even recorded for when someone can help , and it just felt like i was being told to stop wasting their time . i 've always used xxx it has always been superb service i had phoned the wrong number ! could .nt sort problem out due to office times and now it wont let me call u due 2 my credit .this is a joke and its totally unexceptible when trying to upgrade my contract the adviser was not listening to what i wanted and trying to sell me something different .this made me cancel the upgrade and end the phone call . lady very helpful and reassuring . speed & politeness phone could not be located , as i was asking another question the call was terminated while i was speaking . unfriendly .unhelpful i think xxx fone ,answer all calls within a reasonable time and your staff deal with all matters in a very friendly manner .ialways recomend your company to family and friends ,and as far as im concerend your the best network provider ,and long may it continue .takecare and many thanks from a loyal customer . req roaming in india - done quickly & efficently .well done credit to team . yur **** exept it . despite spending 4 hrs trying to set up my iphone 4 , visiting the xxx website and calling the customer services , my phone is not activated and i now have to go down to the shop to see if they can help .it should n't be this difficult . polite and courtious as well as knowledgeable your deals are too expensive ,with some other networks , i can get more for less ,like unlimited download and internet usage . my problem was not solved .i could n't log into my online account because there is some error and i was advised to wait 24 hours .even if it was 2 hours or 100 it not solution i was waiting for one net system down !had to send all my staff home early !nobody calls me back !when i call for help i get transferred about 4 times only to be told some one will call me back !but they never do ! thats 4 questions and they were fast and eficiant the person i delt with was very helpful and polite i cannot get the internet .rubbish question was answered to my satisfaction i spoke to 2 advisors about the same matter , and got different advice from each of them .now waiting to find out if either of them was right ! yes i was satisfied wiv service n advisor customer service was brilliant have got a new package 2 try if not satisfied will ret 2 u difficult to give top ratings for what was a simple request .ty . the lady was very helpfull no excelant service as all ways the call i made today was successful , but when i reported the problem yesterday i was fobbed off fast effective customer service good service all questions answered to my satisfaction yes cannot believe my account was on hold as i pay by direct debit very disappointed i have been with xxx for many years now and this was not my fault reasons for my ratings are each time i top the next thing i see is they will remove d money and when i call d customer care to make a complain dey will fix it and before i no is gone again and i also councelled my iou services dey remove d 2pound and the 1pound dat was remaining so last night wen i top again dey remove 3pound 3op the adviser was a **** nothing 's perfect always room for improvement i have no problem with the uk operative i have had numerous calls to your reps abroad something is definitkey lost in the langage .iam still waiting for a paper bill not itemused to arrive regularly ,as promised .mybill is never correct on line .yougave me answe phone which i didnt ask for.younever told me that a min call would take a mun off my minutes ,the list goes on !i hsve been agood customer of yours for a long time you never used to be like this !i am so glad that i dont have a dd anymore could you as a company be trusted to get it right ,unfirtunatley i dont think so anymore . problem not totally resolved yet , but at least we have a plan to sort the issue you give an excellent service thank you i have been with xxx for 12 to 13 years and im fed up with the extortionate costs of internet which i use a lot of and they cant satisfy my needs with their inferior deals or very high prices i will soon b going elsewhere for my mobile needs i was happy with the outcome well this mornings call was the fifth to swap my pac code over and the advisor actually done what he said there and then , bearing in mind 4 other cs support team did n't . good service that 's the 4th question ! !the adviser was competent , but i do n't understand why one always has to check that vp is still in place .trying to catch people out ? ? problems with internet not solved but friendly service very professional and friendly service the operator was very kind & patient very helpful quick speedy and gave good advice ring me the customer service adviser is calm , collected , straight to the point and letting me know what he was doing during the call .got query sorted quickly with no fuss . this adviser was very good .the last adviser gave me wrong information resulting in a large phone bill .there is currently a complaint in progress . i wanted a number blocked or to change my number i am with xxx since 2007 .i upgraded to iphone in 2010 .i could not see my bill online and rang numerous times regarding this .i have been charged for blackberr messenger since 2010 .i rang customer care and the lady told me i would only be reimbursed 3 months for bbm as i should have known myself from the bill .however i could not view my bill online for the last few years rang up and she said she couldnt help with fb cant send messaes gave me an email adress but dont use emails i felt that i had been a loyal customer with xxx for such a long period of time that i had hoped to have been offered a better deal for my upgrade . dave hampton was absolutely excellent .handled my query quickly and efficiently .also nice manners on the phone .pat on the back for him .xxx are lucky to have him on their team .carly mason . you answer the phone quick and usualy always hepful but you have robbed me a couple of times and you know it . having called credit line to add credit using my card which has been registered for several years i was not given that option .tried to contact customer service which by the time i had worked my way through several menus , took about 5 mins with no option to speak with an operator , a menu suddenly broke off mid sentence i was through to a person .they had no idea why i could not use my card .asked to speak with someone who did know why .next operator said i had no card registered , even though i have had a card registered for many years .they did not know what had happened to my registration details .what a farce ! i am reasombly satisfied with out come of call i asked about leaving the operator never asked if there was a reason .or offered any assistance or options to resolve my querie .she told me the cost and when l was due an upgrade .i felt like she was n't interested in maintaining my loyalty .i have spoken with ur staff before and always found they helped resolve my concerns that is why l have continued to give u my custom . because its the best network i had customer care team resolved the problem i had with using my phone .and overall i 'm satisfied with xxx service i just thought the overall reception i got was very well mannered and polite and overalle help.mereslove my problen with ease . the assistant was factually incorrect and refused to accept what i was saying advisor was fine , answered the query .what i want to know is why the phone just stopped registering on the network ?but that has nothing to do with thd advisor . u have bein good two me and understanding when i have made mistakes and help full 2 sort them out and i would like two day thank u my fones bin cut off 6 months in a row and no1 seems t b able t stop it quick , efficient service good overall my query was resolved thank you there was an issue , the friendly advisor done her best and i had the problem resolved have done issue was arcane ipad settings for 3g that had stopped working .only addressed by last call handler the first 3 effectively blanked call for help by saying they would email settings which did not happenphilip not happy at being cut off for 2nd time in 2 weeks as i was told a payment would come out but did n't so something that was n't my fault caused my phone to be restricted and as i broke down with no phone and stranded not a happy customer at all the gentleman on the phone was polite and sorted out issue straight away due to issues from previous 2 calls to your company who didnt . i have had a problem with my samsung s11 since dec whn i receive it wth an upgrade .it took until fed 4 ur staff to finally admit that the phone was faulty .it went to repair and still came back faulty .i currenty av a phone that i cant use to make calls as it is difficult to hear me .ur staff av sent me to the store to xchange but the store refuse to do this so i am still waiting for a simple issue to b resolved but it seems to much trouble for xxxphone . good and quick service my call was jhanded quickly and to my satisfaction taking far too long to get phone unblocked .have had to call many times i liked the fact that my query was dealt with promptly and what i was told by the advisor actually happened which gives you such confidence in the network service thank you and well done very helpfull staff and they always do there very best cannot offer deals that other companies offer phone system rubbish **** service . nn signal 4 2 days a think a should get more txts after t wkend i had to call xxx twice , the first time a girl told me i was in a bt fon spot and needed to set up account ?i had just got to london and needed internet for address and map etc but had no internet ? ? ?after the girl set up account which she did to her best ability i still could not access the internet which was quite frustrating as i was lost and now running late ! ! however i rang xxx again and a young man said he was n't sure why she had gone down this route and actually my phone was n't 'updating ! ' he went through the procedure of me turning it off etc and gave me some simple instructions through my settings and within 10 mins i had internet !i was confused at the start but the staff were patient with me and helpful in my panic ! ! was in the xxxphone shop yesterday which is a two hour round journey have called maybe five times my calls have being dropped being on the phone over a hour and half the problem has n't being .sorted out so will now have to go back to the shop to sort out the problem which is a very difficult and costly journey so that 's .why i rated your service .badly very satisfactory handling of my query cancellation of one of my contracts with xxx very helpfull issue not resolved despite having spoke to several people . this the standard i expect as normal the adviser handled my query sympathetically and proifessionally to my full satisfaction . because the call has not made my problem resolved . i was not at all happy with the fact that yet again things had gone wrong with my free calls before when u was putting so much money bk after people top up there was a mess up on my account and about 4 other times .yesterday i was more or less called a liar by the woman that dealt with my problem then she found out what i was telling her was right .i have bn with xxx phone now for many year s and i have never had so many problems as i have had lately . in store service was misleading needing me to call .been charged for insurance for years when it was n't needed .100 's of pounds wasted ! the adviser who i spoke to was excellent and most helpful he was a credit to your company it 's a shame that all advisers ar n't like him . every time i have called my query is always dealt with and staff are always polite and friendly x i been with them long time as per notes on account i have had problems with my phone and was promised a delivery of my new phone today but it is still in england nor have xxx dealt with the issue that i have lost a lot of money on business , however i would like to point out that beth did do her they best to help and none of the previous comments r about her personally this is a general overall feeling that i would be happy to discuss with the complaints team there should be a link on the system to show if a payment has been made in a xxx store to prevent a direct debit and a fine from the bank xxx dont seem to care at all about loyal customers . they would have all been 10 but i had to ring twice because the first time it did not get done properly so had to call again i have been with xxx for many years and have never really had any complaints .although i am not too happy with the change in how i am billed which has given me a very large bill on my upgrade,craig my advisor was excellent .he was very patient with me and answered all my questions without making me feel stupid .well done craig ! quick and easy he was very polite and answered all my questions she was very helpfull because service was good very good service and call answered straight away with no waiting thank you all my questions were answered and i was happy with the outcome straight forward and fast response sent me a ipad & new sim have to wait till monday to open sim card your adviser was great your deals and cost is shocking i will be moving to 02 efficient and resolved dissatisfied with customer care xxx disgust me , staff all seem to be trained differently , every diff person u speak to says the complete opposite to the other !and u cut mine & kids phone off last night putting my children in danger and stranded when i had an arrangement with yourselves to make a part payment today , not yesterday , & no warning like before , that 's dangerous when u have kids on the same contract just cut off ! all of my problems are solved and the adviser was very helpful and polite .i 'm very happy with the service . the agent was sympathetic , empathised , understood , was friendly , supportive and 100 % genuine .she cared and solved my issue .i 'm a happy xxx customer answered my question clearly and effectively the lady who took my call was excellent !professional , friendly and delivered .... best i have spoken to! your adviser was a poor listener , rude and surly .she has no concept of customer service and no idea of how i could escalate my complaint .i shall be leaving xxx ay the first opportunity because of her . polite , efficient and informative based on today 's experience now your representative was helpful , reassuring and knowledgable and did everything i asked if him with no fuss at all 10 this call was handled well .but overall i think the service you provide is very poor .all the problems i have had have never been resolved .i would never recomend xxx to anyone . friendly service .uk based .efficient . good service all around i have had constantly bad service and if i could leave xxx now i would ! i did n't get the service i was looking for over the phone and i have to go to a shop to get it which is disappointing otherwise i was happy with everything else i did :d no **** off you are crooks and wasted enough of my time my problem was dealt with really the person i spoke to knew what he was doing and had a really good manner using very old mobile generally happy but i would change a few things to make xxx a bigger and better company the service i got was dealt with so good and quickly . i am very impressed with xxx and have been since i joined , coverage , friendliness of staff in shops and on phone you have no comprehension of the worries that people have facing redundancy .you would rather force someone to default on payments than adjust payments to what customers can afford.totally unacceptable . the call was dealt with and a self help description of how to solve my problem i had no reason to complain , my call was dealt with politely and efficiently because i 've always been help in a friendly professional way the operator talked at me and did n't really explain clearly efficient and hopefully accurate . i have been on xxx for years now and have 2 contracts with you and i asked if u could give me any offers or any allowances but i did n't get anywhere prompt handling and a better deal provided just fed up with my unlimited data ( haha ) costing me money cos it 's not actually unlimited ! !and my ridiculously expensive per minute rates once i 've exhausted my allotted minutes .still i can see the light at the end of the tunnel ...this prison sentence of a contract is up in may ! ! whoooooooo , hooooooooooo! !your service advisors are always nice and helpful as well though , so not all bad ! ! no 1 poor service xxx advisor poise and helpful .not resolved my problem david the advisor was so helpful he got everything sorted out for me because xxx signal has dropped out in my area once again and you are not admitting to the problem and apologizing to your customers !i think its disgraceful that you can leave your customers with no service and not give them an apology or a reason for this happening .all customers should be individually contacted and kept updated about the problem and the time frame of how long we are going to have to live with it !i welcome your response . 0 for query resolution as my query was n't dealt with i was told to call back to rectify an issue on my account which was not my fault ...it 's difficult for me to call during the week due to work constraints .it 's frustrating that i can go to join another network today and yet still have to wait until monday to correct or confirm a handset is with xxx - when actually that 's not my problem ...the store manager should actually have it put on his cost centre until monday as its his staff who did n't follow the correct process of updating the notes .yet i 'm the one who has to wait , or i can go join another network today and be up and running- appreciate i 'm just one small customer so it 's not a big deal for xxx but its annoying when i pay monthly and on time so it 's not like i 'm a problem customer or i 'm on a free deal . i was sent a link , which easy to follow & this resolved my issues nice , helpful representative . very good service ,helpfully and polite thank you . read the messages.duh i took my iphone into epsom store for a poss repair last week .they promised to keep me updated but apart from one txt iv had nothing .rang cust serv ,they are not intererted and epsom never answer their phone ,total joke ! too many reception problems - my phone has been exchanged and battery life impossible for business day .i am fed up with lack of care by xxx considering loyal customers . taking the chance to show how happy i am with your service . my reasons are i am having problems today with xxx all good got info needed v quikly coz some of customer service staff there not helpfully . problems solved no your advisor was pleasant and did not lose her patience .hence 8.you scored low on the 1st two questions because of the poor information you gave to your customers , including myself , about the data test drive .because of the i have very limited amount to use for the remainder of the month and xxx did nothing to resolve it at 1st it wudnt xcept my card then my xpirary date but we got there in the end the person i spoke to was extremely helpful as all your staff have been i 've spoken to at least five since taking out my new contract .what i am not happy about is the wrong charges showing on my account .this has been resolved by stopping from direct debit to paying by debit card on line each month thank you my query was dealt with quickly xxx can sometimes b unhelpful .on this occassion the adviser i spoke 2 was polite & helpful not 100 % i would recommend xxx at this moment very helpful , good explanation of what would happen and when , and also friendly with pleasant attitude .thank you technical team solved the problem although first person was supposed to put me through to technical team and returned me to the menu if you pay me i will tell you very annoyed at the way xxx fails to reward loyal customers .i will find a supplier who does as soon s my contract runs out .by the way thats 4 questions .you even lied to your customers during the feedback process or someone there is incompetent ! problem solved quickly & easy i phoned 3 times and the problem was solved by my husband and not xxx i have emailed a comlaint , its 2 complex 2 text . service was quick and easy overall prompt service the problem remains unsolved i was informed more than expected and quickly by a person who knew what to advise me on .regards jq i was very satisfied with the help i had but i had to phone twice to get problem solved so i rated a 9 . i thought that the advisor was very helpful and i would definitely recommend vodofone to a friend very good service provided . very helpful over all very good except you have still not cancelled my note book after a year of asking ! ! ! ! ! the ratings are based on my experience and recent issues experienced .thanks the guy i spoke to was frendly , attentive and did all he could to sort out my problim . the agent i spoke to today was helpful but could not resolve my query ; however the agent promised to refer my query to his manager to get it resolved within 3 days . this is 2 confirm funeral details 4 my dad on wed 7 march at church of god of prophecy dickenson rd longsight manchester m13 at 11.30 .following t burial at southern cemetry ,celebration at st alphonsus centre , powell st , old trafford m16 . that q does not make sense .and i got no feedback or response last time i gave feedback .i soggest that asking for f/b every time is ott . my adviser was very friendly and helpful but more importantly as far as i am concerned she was from the uk service was helpful and lady showed interest and willing to help never ever enough staff in shops my phone call was handled very efficiently with good knowledge of your plans and how they applied to me fast , polite and professional service already in my answers . very good service and polite always deal with any problems promptly and efficiently very happy overall with the way my query was resolved becuse my account is in my partners name he couldnt discuss it with me always gets good results when i contact you fantastic and helpful advisor , unfortunately she could n't give me full refund for strange items on account but that was out of her control .i 've always been with xxx and am v happy with service . good service the advisor service and speed of my request were all excellent hence the rating thank you sorted my request quickly was friendly and professional and also asked me how else he could help me . i had a problem .xxx solved it in a fast efficient manner and the customer service was excellent service was fine but was a straightforward request . overall i thought the advisor was helpful , effecient and competent and more importantly the query was resolved no receiving nuisance calls and want to bock the number .information of downloading an app to iphone was incorrect . no thanks unable to fault service do that is why i give all 10s i almost lost faith with my network provider as i am a loyal customer into my 2 nd contract , but the people dealing with my account restored that faith ! after being initially annoyed by the price of my bill i came off the phone pleased because my query had been resolved .and the advisor was extremely helpful the adviser was professional , polite , efficient and uk based . came across clear and confident .could of clarify a certain abit of info better but thats me being a bit fussy . xxx network is 1 of best u can get for signal .2still have no idea why my trade in credit has n't gone on my account.3custer services were very good at explaining my query to me and said they would look into it was very pleased with both charlotte and danny a d feel they done as much as they could to resolve my issues . xxx made a promise that was not kept which has let me down ! the person who felt with me knew his product and was very pleasant i received a promt and excellent response i have been with xxx for 7 years and during that time i have recommended your services .this will end today .i was promised a package on 25 february 2012 which has clearly not been delivered .i am now away from home and told that i have to take my issue back to the store where i bought which i find to be very unacceptable .regards .david clark . excellent customer care waiting time on hold to speak to corporate team too long .either let main team handle corporate queries or have more weekend corporate staff in . last night the advisor i spoke to i would give them 0 as he was terrible the lady i spoke to this morning was fantastic otherwise i would have given him 0 . happy no very efficient service + pleasant staff .was n't kept holding for long my log in problem was resolved completely by a very competent xxx representative .thank you ! not to good serive told different yhings yes had a problem with the 5 pound feebee .got in touch .it was sorted straight away . found advisor unhelpful arguementative and not very knowledgable . . issue was not resolved the person dident know what that were on about 10 because although the reason for my call was to raise an issue with something not previously explained properly the advisor dealt with my request to resolve my issue , i have always found the advisors very helpful always met my needs , which is why i continue to be a xxx customer . . resolved the problem and recommended a way to stop it happening again good communication and my issue was resolved right away problem solved quickly and politely i do n't have an activated sim card yet after 10 hrs 1 consultant told me 20 mins , another 24 hrs ... the lady was very helpful but she could n't help due to the warehouse being closed . fast service ,understood my needs , very efficient was very happy with they way he explained everything made me aware of things i did n't no or understand . they were polite courteous and did the change i requested quickly and without undue fuss.although i wont know 4 certain until my next bill is collected . so helpful and polite nothing too much trouble a pleasure to talk to .i didnt know i could call a jersey mobile for free as long as i have minutes available good poeple ive been with xxx fone years & im always satified with the service people have tried to get me to switch services but im please with what xxx fone have to offer & will be staying with xxx fone & also have most of my family on xxx fone thank you . friendly service but no appreciation of giving better than standard deals to 20 year customers with 5 accounts ! problem sorted out good personal knowledgeable expertise service you had a good service problem solved quickly a very nice and helpful assistant both in the shop and on the phones poor service .communication . the guy who falt with my call was helpful and corteous and efficient efficient & polite service adviser was very helpful .query resolved but not happy with a charge i 've been getting since 2009 for a service that niether of us knew what it was for and apparently no longer exists . very impressed with advisor , v knowledgeable , understood my requirement and exceeded by expectation .those calls can often be stressful ! i was told false info on monday by a male xxx adviser but this female adviser was honest today ref data charges . . need to document and record the information given to customers as some xxx employes are misleading ... very good service excellent service :d service is poor and unhelpful , and if not in contract would cxl this phone right now , an outstanding issue resolved within a matter of minutes friendly staff who could achieve something i 've been trying to resolve for months over the phone all my questions were answered asap and they saved me time and trouble ! not happy with prevop both very helpful especially the second person i spoke with good service .the line was rather unclear so had to ask adviser to repeat things several times .still getting over massive bill from before xmas but this was explained to me and fairly confident it wo n't happen again . i 've been a customer with xxx for over 15 years and feel that if i 'm unhappy with the model of my phone then i should be allowed to upgrade it now .i 've had a number of issues with htc and not happy .in future , i will not enroll in long term contracts with you as i 'm also fixed with same phone for life of contract am very unhappy that you would not exchange phone and have to instead send it off and go for over a week without my iphone .that is not the fault of my advisor , but rather xxx policy .given i am paying for insurance it is very disappointing .i will have to reconsider whether i stay with xxx handled with empathy and a touch of humour because credit was declined despite having been a customer for about 7 years ? ? ? never seem to resolve my signal problems have had quite a few problems with xxx .my problem was not solved over the phone but will hopefully be solved in xxx shop .advise answered everything clearly . pleasant but not fully engaged with real prob .not totally reassured about my query excellent service been with xxx for more than 5 years they 've never let me down nice chap very helpful . . hanging up before he asked if i would like anymore help was a bit rude . my query was answered with clear and easy instructions over helpfully the tech advisor said my issue is a blackberry handset issue not a xxxphone issue & that i needed to contact blackberry directly .he said he could n't help . i have used money to ring for help on 3 different occasions and not one person has helped with my enquiries yet still taken money for the call xxx staff are real genuine , professional and so helpful and i know that if i have any questions or queries you guys will help . consult your insurance people , they will tell you . because the advisor solved our query very quickly and was very polite towards us , i would recommend xxx to all of my friends as they are a helpful , reliable phone company , good job : ) fully answered my question clearly and was very helpful . because my query was fully resolved . the team where very friendly and help me 8 i am very dissatisfied with the service from xxx and would never recommend you first call i made to you requested a change of hunt group order , this has not been done , i called again today , and upon transfer to another department i was cut off then when i called back i was told that the department i required does n't work weekends .not a good show when i trust my business to your service .also am still having connection issues , connections dropped , transfer issues and have lost custom because of your service and have received very little follow up service upon making complaints . i was dealt with very efficiently everything was done to my satisfaction ,with no fuss the man i spoke to was more than helpful answered all my questions and answered them and sorted the problem straight away helpful .good service and hopefully my new plan will help with my bills i was happy because .your team was helpful n/a the customer service was fine .myself and my wife have been struggling with reception for ever in our home .i was advised in december that new masts would be up soon .stiil we have no reception in our house .this could go on for another 3 months and xxx will not assist with a booster box .we will leave xxx asap in favor for o2 i was very pleased with the quality of service my advisor was very nice and willing to help .my complaint is not with him but xxx generally .nobody gives one all th necessary information to sort out a problem .your staff need better training and a concerted response . one of our 4 iphones stopped working after a visit to milton keynes shop where a roaming block was removed .however , as i was not the account holder the assistant refused to problem solve .he suggested the phone was at fault as no problems showed his end .i have swapped sim card to another iphone and still no service .phones both work with my other sim card .it looks like the sim or number is blocked somehow .account holder is abroad .i expected at least to be able to check the number , and confirm sim is registering . the lady i spoke with was so friendly : ) i have always used xxx would not want change , excellent service , well done xxx . i purchased a new xxx dongle which does not work with my xxx sharing dock .the person was friendly and tried to help but seemed far less technical than someone should be within tech support .thanks , john mcmahon very helpful quick & nothing too much trouble . use are not helpfull at all and use never get the problem am thinking about going with a different service provider i was not aware of my download limits .i was not aware that i was downloading anyway .. i was disappointed to discover the moment my phone started to be useful it became too expensive .and lastly , your message warning about going over my limit appeared to be too late .consequently i have irritatingly been charged extra. i am not an entirely satisfied customer.have i wasted my time in sending this message to an automated system ? no i got handed between a number of people the technology system made me enter my details over and over .the call agents 3 of them asked me the same security questions ! ! ! once i got to person that could help me service was fine .recommend you simplify the solution .give greater accountability to you staff and let them manage customer requests end to end . very pleased with the service .... always room for improvement though : ) 7 - because the tethering is not working yet ! was happy with outcome coz other net works have got better deals a very efficient and friently girl who found out what went wrong on the computer and corrected it with a ` smile` - a credit to the company !pls give her my thks ! no it was sorted after a week of me dealing with different people within an hour . didnt resolve the problem .told 2 go in xxx shop .been unable 2 use phone 4 over 12hrs .unimpressed .will be changeing provider in june , my average monthly bill is 70 pounds and i think the service is poor . member of staff well mannered and helpful .sound quality was not great .however , that is not fault of staff .one useful tip , staff could have asked me is there anything else .generally good . be no - am trying to port a number crom my account to a new retail contract for my daughter and am being messed around with different versions of what needs to happen to do this , including 2 visits to a store several calls to the business team , e-mails and pd i hoped i could have changed my package for personal reasons but keep being told different advice but ok on the phone call thank you everthing was good and i got my problem soted out the man handled my situation very well and gave me all the answers to my questions i was satisfied with the service i received i was informed that i 'd receive a txt message 5 mins after my call which would enable me to resolve my problem - no txt came !also , the operator who took my call spoke in a very low voice and was not very clear as to how i was to resolve the issue .a waste if 25p and the ussue is not resolved .i reckon 02 would follow up better on an issue first rate service because i am satisfied with the response to my enquiries really friendly and fast service always very helpful well i am not good with phones and your starf are very nice and fredly , because xxx conveniently said ` the problem is with the handset and put me onto rim` .my family members use other providers who took the handset back and sorted it out .i expected a similar response from xxx as against them shrugging off the responsibility i understand that a company is there to make money , however i now feel that you do n't want to look after your existing customers and you only want our money .i 'm now wondering why the **** i thought it would be a good idea to cancel my contract with o2 and switch to you guys !i will most certainly not be renewing my contract with you when it comes to it and i will also strongly recommend that any business i 'm involved in does n't use you , or even my friends and family !unless of course you actually decide to look after me .no doubt this comment will be overlooked and i wo n't hear anything back from you about how you want to look after my interests ! 9 was not happy with outcome as got free calls ths wkend + seems was charged 4 a call this morning then paid 25p to cust serv 2 have 2tel them , query not resolved + told 2 call back again which will cost me another 25p i could understand my query i did not have to wait for my call to be answered & the person who i spoke to was extremely knowledgable & gave me the answer to my question immediately plus extra information !he is obviously very competent at his job-thank you ! worst service i 've ever experienced in the last few days problem solved quickly and politely my fault has not been fixed .i was cut off during conversation and nobody has tried to call me back . very helpful . . answered all my questions and upgraded my phone . . very polite and knowledgeable the adviser was v knowledgeable and persomable pleasant patient manner .also v helpful 2 speak and understand english properly ! very friendly and helpful my past expirience of xxx customer service has been shocking , a real do n't care mentality , however today was better .as a company we have over 800 phones & blackberries with orange , we used to use xxx for all . now can i have my settings sent please thankyou dealt with my query well . the girl i spoke to was very nice . . plus sounded hot one net service which i pay a premium for is not available to deal with my requirement at the weekend ! ? ! - 'one net ' in my experience is just rubbish ! excellent customer service , very friendly and helpful ! coz when u ring they are very nice n help u right away went very smoothly but i will have to call back in april but that was not down to the advisor these are based only on the sales advisor at your swindon store .my dealings with your telephone customer services is awful and they need proper training to look after your customers happy to get what i went for and treated really well great professional service from lee , really knew his subject and he helped choose the right product and package for me without being over bearing .it was very refreshing to have great service from a store .lee appears to be a credit to your team . the person who served was extremely patient and friendly and not overbearing in any way .i was a bit wary of going into shop initially , but he put me at ease . call me and i will tell you anthony gave 100 p.c. service . all good always because was very helpful and knowledgeable annd very approachable great service and i was helped to get the best deal for my needs . because they were so helpful and useful very helpful with my purchase yesterday .cud u tell me how long i have to wait for the signal connection to my new phone ? auriel at witney store was most helpful excellent assistant zoe : v helpful and knowledgeable we felt the sevise was exelant the man was very pollite and we are very hppy with our phones because it has good signal people say it is good and the man in the shop was very helpful friendly and helpful staff with a lot of time to ask questions and receive demo of phone the advisor was really helpful .he explained everything and put no pressure on me to buy anything which was refreshing .cheers ! xxx updates keep affecting the customers eg lost of signal sales advisor was pushy and found her quite rude the sales assistant was very helpful service excellent .jon was helpful professional and interested in helping to sort out my problem .many thanks jon you are an asset to xxx .jayne wells because i have never used any other phone service and xxx does text me a little too much misled info , regarding three weeks to claim my freebe rewards , not same as what could get from internet , phone settings all need changing but do n't know how or what numbers need to ring , as all on phone is set to paygstill waiting for call back that was left yesterday very polite young man who explained everything well and answered my questions .i find all the staff in our xxxphone shop very pleasant and helpful . jess was very helpful and friendly .she helped me choose a great phone answered all my questions and explained everything clearly .an asset to your company . i could of got a better deal on a different network but due to my location xxx is the best network the person dealing with me was very helpfully , cheerful and explained everything simply and well no um , i just did . complete mess around from start to finish .thinking of moving to another service ! very helpful because my problem has not been resolved and the advisor has not done what i asked for just very helpful and solved my problem . very polite and hassle free i like xxxphone it 's a very good network the man on the phone was very kind and patient i have had the problem for a week and it has only been semi resolved today i spoke to 3 of your advisors , the first one was okay however had to transfer me through to another dept.the second advisor was n't courteous at all and came across as flippant to which she transferred me again to the corporate sectionthe third lady i spoke to was very helpful and considerate! therefore my rating would have been high if the second lady would have had the same attitude and attention to customer service as the other two helpful ladiesthanks it 's according to my experience of being your customer for some years , honestly your customer service is proving through the years compared to years back i 'm sure this could be because of the competition with other service providers , ie .02 .nonetheless i 'm happy with xxx it would of been quite easy to resolve this problem and xxx still won and you had a happy customer good uk staff the call was poorly handled and none of my queries were resolved .i felt that the customer services advisor was a bit aggresive towards me and could n't answer my questions .i am a loyal customer and feel as though the company and it 's staff have no interest in resolving my queries or keeping my custom .i have two contracts with you for my household and was planning on another but now want to move on to another company as soon as i can .it was very disappointing and this is becoming the norm with xxx . needed to speak to the rio department who were n't in today so my problenm could n't be resolved .advisor was very friendly and helpful . very pleasant very good service because the guy i spoke to was very helpful they do n't give .? ? @ ? ? ? ? ? ? nufee ?f ? ? ? crit because im a brillant customer always pay on time my average bill is 76pound a month .and ive offered to hand in my handset and xxx give me a phone i like .id even put money to it but you cant do it .my dads on 02 and they done it for him . for question #2 , i was n't provided the info i needed over the phone , i found it later surfing the net customer service advisor was extremely helpful and patient i would n't have an out standing balance if i was informed when i upgraded my contract it was a whole new contract ... standing order details was not transferred rang u specifically 2find out why some calls wer suddenly being diverted 2 screened messages .cudnt tel me why sugestd go 2 xxx shop .vry pleasant chap . no problems all sorted big thank you because i cud understand the person on fone as the last time i cudn ,t , thks dealt with quickly and by someone who was helpful and informative he did not no answers and u were expensive quotes good customer service you sorted my issue out immediately which is just what you need ! i was happy with the service what i asked for still was not done i still ca n't get my facebook on my mobile but the man i talked 2 was nice x the gentlemen was polite answered all my questions and gave me all the info i required and was very helpful is n't that self explanatory ? the advisor was pleased to help and polite i was given a first class service . good customer service .ivr not very clear when wanting to speak to someone . did not wait long to speak to operator .answered my questions . excellent all good .mobilephone companies have you over a barrel at all times took three weeks to get sum and phone replaced and working .staff on last call very helpful but some before not at all issue was resolved .hoeeverautimated system frustrating as query was about another phone not the one i was on .sohad to try 3 times very friendly and kind lady very helpful issue us yet to be resolved .hadto go to xxx shop to prove my query really help full and polite and friendly xxx are the best network provider !advisers are always friendly and helpful and i love how i can request for a breakdown of my usage and the offers you have !but i wish you could text me when i 'm about to go over my minutes and data usage !thank you : ) very helpfull and very polite the xxx team regularly phone me with proactive advice and suggestions in order to get me better deals whether a phone upgrade , lowering my tariff or suggesting real improvements to get more out of the service .it is a very rare customer experience .i feel that my account is actively reviewed regularly and i am not inundated with worthless communications traffic .the call operators are also excellent and are clearly well versed on their product and , importantly , empowered to make decisions on the spot .i believe that for these reasons i have been a customer for almost 10 years .keep up the good work ! helpful very good the first question was 8 because a lot of places you cant get a signal the rest i was ok with goodnight call was handled well and my query dealt with and received info that i had asked for i work in it and have so many people that let you down do n't get back to you or just ca n't be bothered .i will stick with xxx as the customer service is excellent answered quickly also not too many automated choices . nobody gets 100 % such a long wait to be answered on both times i am driving problem still not sortedphone still not working ! ! ! ! ! ! the call advisor i spoke to this time was brilliant .very effective .the problem was not 100 solved however this was not the call advisors vault but rather it was just the nature of the problem . the service was very good and extremely helpful also very fast i called twice to get the content control lifted .both times i was told it had been done and yet my web browsing still is n't working properly and same error comes up .problem not resolved ! 10 what ! ? ... efficient service . quick and easy to change bank details because you have charged me 27.00 in addition to my contract for internet & mobile browsing which is one of your stunts u pull on customers .for a fact i hve never used this service .your sales persons vary with the excuses they gve u .the first guy cut off my call and had to call back to be told that i need to go to store to sort this out .this is totally unacceptable . feel that xxx customer service has taken a turn for the worse and there is a huge breakdown in policy and communication between departments i was satisfied very helpfull problem nor complaint solved in any shape or form .very upset by the service of xxxphone and will be following complaints procedure x excellent customer service and net my needs . exstreamly helpful adviser polite and very happy to go above and beyond u have not solved my problem with my phone as yet . fixed the problems in the shortest amount of time possible .friendly aswell .100 % relible . excellent service , polite and got the result i wanted - thanks . just all round good advice amd polite i just started using xxx so would need sometime to access better ( reason for giving a 7 for question 1 ) .as regards questions 2 & 3 i was satisfied with the way my questions were answered and problem solved did n't fix the problem & was promised call back regarding changing phone yesterday which i have n't received . the advisor could definitely and directly understand my query .lcould understand his explanation , and he wished me a nice week end hahaha ! ! ! quick reply after the options , and knowledgable and friendly answer to my query , good customer service ! you ripped me off by taking payments without my consent and then your staff were unable to resolve the isssue .i will be speaking to which ? and seeking legal redress . the lady who dealt with me was very helpful , she understood my problem , dealt with it and resolved without any fuss .very good service all i can say is that the employees are friendly , understands well , talk nicely because excellent customer service reasons based on your service desks reactions .close . happy with service xxx customer service is very good q1 =cuz it always breaks so no .q2 =it was not been risolved .q3=it did n't work and they lie ! ! ! ! ! ! ! ! ! ! ! ! payg advisor could n't of been more helpful .resolved query straight away i gave good ratings as i was , happy with the few problems i had was dealt with very well i gave 6 because i can not understand that if i register a new card 4 topping up why r previous cards not deleted . don` t understand ? i need to upgrade to i-phone 4s i want the white one . every time iv had a problem with my new blackberry someone has always helped sort the problem x because i ordered a new phone which did not have a sim card with it .as his is the first smart phone i have had .my old sim card is to big .i was told their should have been one with my phone .i now have towait till it comes . i am satisfied with the assistance . she did not resolve my question when all i wanted to know was how much minutes data and messages i had left very helpful i only wanted to update my debit card info as old one expired .bank have issued new card with same long number as before but different expiry date and security code .your system wo n't accept this so ca n't top up from my phone now !this is annoying and frustrating ! i was n't satisfied with the explanation that was given to me about my billings .thanks have been with orange 3 and o2 all rubbish xxxphone number 1 for signal and service very happy with the advisor i spoke to and she was very helpful bad service i have never had any probs with you adviser was very efficient & was able to deal with my query . the manager was most helpful polite but cud nt resolve the issue x charges are too expensive and i have been a very good customer for many many years spending much money just check my records so cant give u ten out of ten i m afraid x advisors were very polite & helpful but were unable to offer me as good s deal as elsewhere . fantastic understanding & customer service x 2nd time i have called about same subject . found advisor very good but cost of cancelation too expensive considering i was goin 2 stay with vfone on pay as u go and taking into consideration how much i have paid over the last 18 months ie in excess of 2or 3 grand wil probably look 4 new provider if cancellation fee cannot be reduced you delt with my problem very quickly i am very disappointed with xxx and after many years i am about to move networks . operator was friendly and helpful and resolved one on two queries and had limited information and access to help with unresolved query the last advisor i spoke to sorted the problem by remote wifi within 10 mins .the first did what she could with the information she had to hand .the second did n't seem to be to helpful as he was convinced i think that it was a third party app problem which it was n't .the firewall was turned on and i was unable to turn it off on the phone .hence the remote wifi . i think xxx has got the best signal , the adviser i spoke to was very polite ! you cannot resolve my sim card activation until monday and i have my opening day tomorrow and cannot use my machine to take payments , your error as it was logged yesterday !!! the query was about the slow rate of data transfer from the xxxphone lite dongal and that the systems manager process asked me to upgrade the software , it took 9.5 hours to download 71.5 mb.then after that it did n't work , another 3 hours for device drivers .that is the quality of xxxphone in 2012 !well - have lived with this service for more than a year , paying for stuff i do not get , i wanted to find out how much has the 12hrs download cost me , the system takes 48hrs to update .well my team and equipment is no way good enough .i asked what should the transfer rate , as i was getting 3.5 kb/sec , the advisor had to ask the tech guys , i thought he was , if not what was he ?i need an early upgrade so that i can compete , the latest deals and bundles are so cheap andi am and have been paying top rate ...so what are you gpoing top do about this ? :s no i 've been with xxx for a long time and as always i receive the best of customer care possible every time ! i was talking to this man for 90 minutes he was calm so helpfull and although it took a long time he not only fixed it he was such a nice person to go through the process with .please thank him for me if you can . your people guaranteed me my upgrade phone for today the 3rd march between 8 and 12 i paid to have this done and it has n't arrived iv had to get to work 2 hours early and sit around whilst i waited and not even any call to say it would n't be coming , that 's why i 'd never recommend anyone to xxx unless this gets sorted efficiently & pleasantly handled dnt know my overall experience of xxxphone has not been good due to apalling signal coverage and troubles with my business account access .however obtaining unlocking codes to migrate has been very straitforward and i am grateful to you my query was solved & the advisor was pleasant & helpful the adviser wase n't pushy when i was wanting to cancel my contract . i asked the advisor ( lee ) for help told him what i wanted / trying to do he did it .that 's how it should be but unfortunately not always the case i have been charged too much for last month and this has not been rectified yet , although having a bad experience with xxx the last couple of months was gonna give it a second chance .decided to get an upgrade .which was ament to arrive today and has n't .then everyone i spoke to told me a different thing .i did n't receive a phone call bk yesterday wen i was supposed to .now i have sat in all day and still no phone .i asked for a message not to be sent to one of my numbers and that was the only number it got sent to .never get a straight forward guaranteed answer .then although i have no phone and no delivery date i am not able to cancel it .feel like my custom means absolutely nothing apart from money making to xxx yes because your service is clear and precise xxx been great since joining many years ago bz . today i tried to solve my internet problem bt know body solved it i 'm paying my internet charge bt i 'm not getting internet from last 3 days .whatsproblem ur 3 advesier couldnot solve so i can give 10 mark for satisfaction . helpful patient customer agent who dealt with my query very halpfull at all times quick action satisfied with service i was given it was a simple call .the lady was really friendly and answered my question quickly ! although the first advisor seem to have problems understanding and i was cut off .the second was most helpful and sorted my problem . your advisor was friendly and efficient.goodservice each time i have topped up over the last 2 month happy no help on the call , was going to text me the phone number for southend on sea shop and has not !total waste of time . adviser was very helpful and friendly , i have been payn a 24 month contract for nearly 2 years in sum1 elses name and did n't think xxx wud pass me for credit check to transfer but they did n so i am very happy !i work for carphone warehouse and always recommend each customer to xxx as your customer service is fab and advisers r very understanding n professional ! provide a very good service and the customer agent know there stuff .also have excellent network coverage this is because i am disgusted with the level of customer service and also that i wish to accommodate my contract with you and being such a loyal customer with you and i am given nothing but ` i do n't knows ` i am looking to cancel my contract with you very soon , unless something changes . your call centre appears to be in india and your price plans for me to swap onto are really uncompetitive with other providers .when i can swap network i will do excellent service very polite & sorted in minutes thank you i like the contract and the phone but 3 different advisors gave me different reasons why my phone was not working and all of them were wrong it took a while of me getting stressed and i found out what was wrong myself now the age restriction wont turn of i got a text saying it had been removed but alas still i ca n't go on anything cool :-( good , bloke , excellent service no all was ok .thanks .however xxx has proven massively expensive for me compared to my previous o2 account , over past 19 months ! ! 4 months to go .... all i ask was explain clearly to me , in a nice way .realy just very nice helpful person .thanks first of all me or my mum were not very satisgied with the way that you do things and thats just starters wonderful operator .very helpful polite & he deserves a pay increase as he is a credit to xxx i 've been with you for 18 years & you give the best service i 've every had . excellent service and good advice which will save me money 10 very good to talk to and 7 because i had ring back 3 times but all in all very good they would have been all 10 but i did n't understand question 2 :l i was promised a next day delivery for my new phone and waited in all day but the phone never arrived .today 's advisor told me that the order had been placed too late for a next day delivery .the original advisor should have known this . overall good but had to call 3 times about same problem interesting that you ask `from 10 to 0` rather than ` 0 to 10 ` (attempt to produce upwards bias in responses i think ) .reasons - was reasonably efficient and advisor seemed patient and helpful the 2 advisors gave honest and clear answers and helped me clarify my descisions .the automated email was poor but again the real people were on the ball . the first man i spoken to i was n't satisfied with the customer service i got .i rang again and the woman i spoke to was great ! yes . three different dates quoted .change the goal posts to suit yourselves . what i wanted got done within the hour .that 's great .and not much messing about customer service is generally good , but i have to be honest and say that i could not recommend xxxphone to friends as the most important thing is lacking , and that is , a very poor signal , and that i may change to another company because of this , i was told that this would improve as new satellite dishes were going to be installed , but this has not been the case .i often have to have several attempts for a call to go through .not good . bad information for customer during contract and bad notification for any changes taking place . because the sales assistant was fantastic his name is soumya bhattacharjee the last adviser i spoke to my problems was solved effeciently prob not fixd taken 3days . i am happy because i just got new phone i am very pleased with the help i get from xxx very good service as always customer service wasnt correct at doing what should have been done 3calls were made to finally correct errors we have been subject to excessive billing charges and contractural issues , a formal compliant shall be made helpful agent , but ultimately could not help . very helpful and knowledgeable .great service thanks . pleasant manners , willingness to answer any problem large or small very helpful + i 've been with xxx since i first had a mobile over 15yrs ago & never had any real issues .my query was sorted out within 10mins .the adviser was the most helpful adviser i 've had on this matter in last 10days & got it sorted in 10 mins . very happy i was very satisfied with the service i received : ) should u offer another phone for something not working for over 10 days !once our contracts are finish , we will not use u again , so will my friends n families . prompt action taken after phone stollen .although took ages going through automated menus . its just what i think as i have had a lot of problems with your company . ? ? ? cause i was happy with the info i recived all good fanks i think that 3 x 10 's probably says enough . lack of cooperation and customer satisfaction i need a cost effective way of escaping from xxx 's expensive contract and he suggested a practical way of proceeding . just a good all round service thank you . good problem was not resolved do n't have time to provide this 10 because it was fast and very organised .0 because technical did n't know what to do . 10 because they were very polite and listened very well . no satisfied .not resolved the issue feel as if as a customer i have been let down .when my contract is up i will be leaving my problems with my phone took me more than 24 hours to resolve and five different phone calls the advisor who resolved my query after being cut off the first time i called was so helpful and polite and chatted away .she was eager to get my phone back on and help me make a promise to pay .great credit to your company .all staff should take a leaf out of her book **** handled well , and quickly done . vwry helpfull but i must say thew service in the galleies shop in washington was terrible the phone is always the best way to answer queries i am satisfied with the service based upon satisfaction and usefulness your people have always been good but your signal is poor where i need it ( cheltenham , north bristol and sheffield ) quick answers , but the man could not tell me the number to call to discuss my xxx business account - when calling from this private xxx contract phone .i still need to know that as i always waste time with the private contract team before they transfer me to xxx business .please feed that back and ask someone to call me to advise .thanks . been very messed around with xxx over silly issues business account and they were `unable to help me on a weekend .call back on monday ` because the problem was not resolved very unhappy with you switching me from paying monthly in arrears to in advance without you telling me .you just sent me a big bill .chris appalling customer service , i paid for my phone to be unlocked , wrong non working code sent with incorrect instruction .i called xxx and advisor was rude , not helpful and told be to go to nokia directly when the problem was with xxx , advisor also hung up on me !i have also sent numerous emails with the same robotic response stating unlock code is correct yet the online xxx forum acknowledges that the codes are wrong and the instructions are also wrong .nobody has taken ownership of my problem and i have spent more on fuel , parking and phone calls trying to get this resolved .i would also appreciate a response from this text message as it us a form of a complaint . the young lady i spoke to handled my query very well i would have no hesitation in recomendig xxx to others he was polite and helpful and answered my question to my satisfaction .:-) they did not sort any thing out for me with my request as an additional line i pay monthly for a dongle purely as backup for when my fixed line broadband is down .i expect the dongle to work the few times i need it for work .i take a dim view of xxx when it does n't and the limited knowledge of your tech support .will consider taking my business elsewhere because xxx has proven totally inept . the advisor was lovely , she built up a good rapport yet still handled my query efficiently because i feel the general level of customer service is poor .there appears no formal way to make a complaint .does xxx care about it ,s loyal customers ! very good , quick and professional customer service . very helpful and problem sorted straight away no fuss the person was helpful 2 ,though he pointed me in the right direction i found the advisor off hand ,grumpy , uninterested and difficult to undetstand as quite mumbley the man who answered the phone was very polite i told him my problem and asked a question he answered it and whether he could be of anymore assistance overall very helpful . no because the problems been sorted and exellent service had to leave message at shop .no reply .thought number was wrong .cos long silence before answering machine came on . overall satisfied my query was dealt with well full clear helpful answers to my queries . pleasant good service my query was settled straight away overall satisfied with the service . required info supplied . very helpful sales person who spoke english friendly efficient adviser .good communication skills and quick response .thanks like xxx been with you for a long time now .you are very helpfull with any problems . friendly , helpful , informative i am happy with the call and your man understand me well and helped me in very short time ..... as i am a satisfied customer but there is always room for training and progression . i am happy wiv xxx fone , but i keep gettin probs , my blk berry internet payment was late from xxx fone so had no internet for three days , no apology from xxx fone !my soft ware needs up dating as i ca n't get on internet etc an am payin for it , i have to take phone again to xxx fone shop for them to do something to the softwear , so again no internet until i can get to xxx shop an this happening frequently !your technian cud of done it obva the phone but wud of cost me all my data , phone wud of bin wiped , well that 's no gud to ne one , so have to wait till i can get to xxx shop !abnd this will happen again and do n't know why , as i am payin for something i 'm not gettin for x amount of days every month !the advisors were all .pleasant , but not much gud if the fault can only b fixed by goin to a xxx fone shop , as i have no computer here , and certainly did nt want all my numbs an info wiped by doin over the phone , that is very unsatisfactory ! very rude and impatient customer service advisor ! we . were given all te help we needed , time taken .transfer of data to new phone .polite and curtious . the lady was very polite and gave clear insructions on what to do .exerlent customer service didnt have to wait long for then to answer phone .professional helpful staff .exactly what i want from a call center all good .but quite a long time to wait for delivery of new sim card . did n't receive the answer i wanted but phone operative was well informed polite and helpfull 10 cuz you wont capp my phone wen my minutes av been used till i 'm due my next lot of minutes chris was very helpful and rang me back and did everything asked .explained everything clearly the lady on the phone was so helpful nothing was too much trouble she made of feel a valued customer polite and helpful consultanr but did n't solve problem call operator was very polite and helpful . i just always find xxxphone staff very helpful nothing is ever to much trouble and generally answer my query : ) ) most queries were sorted , had a query about a credit that was due on account told to go back to branch the woman who answered my call was very friendly & helpful leading me to the answer i required it was easy solved question .however there was not great interest in the customer .like a number i experienced good fast polite customer service excellent service first call ok but i was transferred to tech team in egypt , that was really unhelpful and person was rude .phoned again and spoke to someone in uk who was very helpful lady very helpfull with enquiry but unable to resolve problem due to third party taking money from my sim card their offices are closed at the moment coz i still aint got my bbms operator very pleasant and not annoyed at my query .knew how to answer my questions and appeared to be happy dealing with them my son had locked himself out of his phone and the advice i got was to ring samsung .looking on line there is a way to factory reset your phone while its locked which is what xxx would javelin charged to do .i did it for nothing .not great advice to be honest . did n't get problem resolved ,very rarely do !having problems with xxx quite often lately ,used to be an excellent network ,the advisor was polite and patient this time though . she was a bit slow answering and not sure if she knew what she was doing :/ sometime i do not get texts or voice mail alert till days later and often have trouble dialling out . pleased to help service problem sorted out with a nice friendly and polite advisor .thank you great friendly staff that are very helpful when you call in with a query or problem !thanks for all your help x it took three separate calls to resolve a simple problem .last guy james got it eight in the end unable 2 resolve the problem which has shown xxx in a poor light good service but could n't upgrade till may because every time its mast go down it takes time at least the after caring is good chris was very pleased with help i received . . adviser was very polite very helpful n had lovely manners . . was nice to speak to someone like tht . . thanks x i got answers to my questions what l needed to no your agent was polite , helpful , efficient and solved my problem very easily .thank you . pleased and quick no reasons just good service the problem was resolved was not resolved first time i called , but got resolved quickly the second time i hate this service because the reception of the internet and you tell me different information from the service . b-) i 'm sry 4 first question i gave 1 its 10 kk passed around usless people at the other end of the phone ... i will be leaving xxx as in total jusr today i have wastwd 4 hours its disgusting the person i spoke to was rude to me .i am upset over an issue with my upgrade which still has n't been resolved .after speaking to this person i am even more annoyed after she told me ` i have children that are younger than you who do n't speak to me like that ` .i have been waiting for a call back since tuesday and she did not apologise once stating that it was not her job to apologise and your call centre staff offer hollow apologies for something they ca n't help with ! ! ! !they are your representation to your clients , therefore they are xxx and should have the power to make decisions and manage customer issues effectively . i am old not very with the phone only use for phone calls and texting the young lady talk me throug what to do as i could not recieve my text she called me back on my land line to tell me what to do on my mobil advised me to get a new sim i visited the xxx shop today had a new sim very helpfull young man who also transfered my numbers my call was dealt with friendly fast and efficient . wouldnt want 2 give perfect marks unsatisfied i was n't kept waiting for ages in a queue , and the problem was quickly solved . the operator was friendly but did not offer me an option to my problem , therefore i was disappointed . the operator i spoke to was very helpful and polite . the advisor was very helpfully but could not tell me bit by bit account for bill .said i have to go thru internet myself . phone me and ill give you a list call was fine helpful they was all good and not that hard to do your customer service is **** and you knnw it ! he was polite n helpful sorted my query strait away phone features .still not working nice chap .solved my prob and remembered to ask if anything else was needed . overall very good service provided because very happy with call and information provided was pleased with the person i spoke 2 was not foreign as u handly every thing very well and my phone working now so thanks for doing a great job no use to be with orange ! !wish i never changed i was disgraced by the service xxx have given me over the past two days i was happy with the customer service and got my question answered straight away . when u fone they r all fantastic and allways willing 2 help the information was n't very helpful and it took a while xxx changed my upgrade date 3 times and now i have to wait until june with a borrowed phone as mine is broken .also paying as much per month as my sister who has an iphone 4s with another company and my phone is much older and does less . great customer service 4 my upgrade .3 calls 2 xxx and still not able 2 use my iphone .no new sim card with it and incorrect info given by advisor query was answered quickly and clearly with no problems : ) polite efficient knew the product understood my needs for the past 3 months i have been receiving extremely poor service from xxx and have been over-charged on numerous occasions . it was quick and easy to get the information i required no your advisor was very helpful and give good guidance u have people who knows what they r talking about 4 a change . just satisfied at the help i got customer service was very good .but my phone isnt connecting to the internet and still isnt no **** service i 'm a high paying customer & there is no help or compromise i will be looking at other networks to buy out my contract no customer service was amaxing .lady was so helpful .my problem is sadly unresolved though . polite and sincere call centre rep ! it was nice to speak to a helpfull english speaking advisor ... it makes a change : ) i was cut off twice during the call and both of yr team members sorted out my problem q1 - at this moment in time i am not confident in the xxx customer service infrastructure .as i have been given inaccurate and inconsistent information .q2 - query ongoing .q3 - i am satisfied with the last person i spoke to but i have been given incorrect and inconsistent information regarding my order .i have been receiving inconvenient calls from the sales team for months and now that i have upgraded there are problems .do n't make promises that you cannot deliver on . the person i spoke to was very helpful and also very friendly and nice i think you should award him in some way i was happy with how quick my quiry was done io i actually wish all my calls could be dealt with like that !swift , common sense , no barriers or usual **** !knows customers are real people , undetstands issues arising with products n services , doesnt see sorting good solutions as problematic but as being part of his job .how refreshing ! ! ! the advisor answered and attempted to resolve numerous issues very courteously and quickly .he called back when he said that he would and finally passed me over to the correct dept to resolve a technical issue .very good service from advisor david very helpful & understanding the reason for my rating is my call was dealt with politely an efficiently .thanks call me and i 'll gladly discuss . the problem was not sorted and i really surprised at the little help offered can't access my xxx bill online and not sent a bill xxx told me lies to get a sale on my husbands phones now i 'm lefted with the debt ! ! ! problem resolved very friendly and helpful staff .very pleased with customer service nothing help me my query has not been resolved and i may need to call again . excellent service very nice adviser very pleased with all aspects of help from your staff . still waiting for your text from the support team unhelpful short and did not explain what was needed to rectify the fault with my handsets resulting in there still being faults and will now look for a new network provider told one thing then told another .no explanation why it changed i had quick and helpful service was very helpful and spoke clearly very happy having to wait up to 24 hour for a link up date , call centre fine 1 : because the service was good2 : the person whome i spoke to was friendly3 : he gave me all the information what i needed4 : he could understand what i was asking .....5 : i 'm satisfied with xxx that 's why i gave you all those ratings ! ! ! ! ! ! very satisfied the matter has not been sorted still can not send or receive picture messages no very pleasant person who dealt with my inquiry and very clear advice she answered the question i had and gave me the pac code didnt wait long to speak to someone the person i spoke to was very nice and polite and sorted my problem out straight away .:-) x overall pleased with service because the person who i spoke to was very helpfull and answed ne 10 i think xxx is resonbal and ur staf are polite first call through to your customer adviser gentleman not helpful and abrupt other advisors so helpful all good . the advisor handled things well and del been with voderphone for twelve years apart from the odd hick up got no problem no idea . the problem i called xxx for was not resolved , so i need to call again ... all of my questions were answered quickly and politely call well handled , agent very efficient and friendly , excellent customer service . operator ok could not resolve problem appear to have made more progress than previously but will not know if properly redolved until next week .jonathon was polite , patient and seemed on the ball .proof of the pudding awaited quick and easy my phone still hasnt been activated after 8 hrs jvst very satisfied everything was sorted quickly and the gentleman was very helpful a second call because the xxx business team is `unavailable ` over the weekend which is frankly unacceptable .the operator was brilliant and went beyond the call of duty to solve my blackberry issue .so 8 because you were not perfect , 10 and 10 because she was very helpfull potite and problem resolved good service but query not resolved as been asked to call back i was pleased that he could help very helpful attitude of staff 10 operator took time .seemedgenuine ,patient .xxxphone-a capitalist co like all the rest.bottomline max profit ,no higher motivation . it was a good call very good service advisor answered a range of questions and dealt with all my requests on the one call .advisor very professional .keep up the good work i had an unusual , and not necessarily specifically xxx , question , but the adviser was most helpful and pleasant . it three phone calls for you to give me the correct details to reduce the amount of calls i receive after a missed call .not user error - just yr staff unable to give correct help .want my 30mins back !will be leaving xxx at end of the month .:( i cant call out on my phone or get on internet no1 can help me !i have nothing but trouble with xxx ! very helpfull and resolved my query .also quick to answer . the operative was very helpful : ) i rang xxx and told to go to a store so i could upgrade my phone , then wasted my time and money going as the store was rude and said i could n't upgrade yet .i rang xxx yet again and was told yet another date for upgrade .i have decided to leave xxx after 17 years of business with you due to the poor customer service i have recived . because all the people i spoke to today were friendly and kind and helpful very kind and friendly .and understood her . because i was completely happy with the service you guys gave me and xxx have always given me and my family a great service x thank you same problem for 18 months .technical cant help .searched internet myself as your experts could not help .problem still unresolved .very unhappy with xxx very polite and efficient the young lady was realy helpful and she explained a lot of diffrent options for me .it was lovely to hear a friendly voice who understood my delema . many times i have rang xxx and not being given the right information which resulted in me getting rid of my phone because your complaints department never got back to me , this time i was told all the relevant information and now my problem is looking like its going to be solved dosent make up for past poor communication though satisfied was very happy with the girl who took my call she was very helpful and very nice that 's what i thought the xxxphone dongle did not work just got it today advisor very helpful .problem not resolved . quick call , what i needed doing , done quickly , and with ease . . very friendly staff . . no urge to find good solution for my new needs .poor transparency on options to change current contract , add ipad .better consulation and price with competitors . the advisor was very helpful but i was on hold for a long time with no option of call back despite the advert ! very good she was i have been with xxx for 23 years and have always experienced the best of service and have earned through loyalty and longevity the best of negotiated deals today was one such day . yeah xxxphone lied to me realy good the advisor , jackie , who took my call was very friendly & helpful . because you sevice is **** and your advisers are rude .and very unhelpful and my qurey was not answerd and the xxx team were no help at all and did not help me with the problem i had i have been with xxx for years , i have always received great customer service and price plans/packages .i would n't use anyother network provider ! i still do n't know why my phone is permanently connected to internet which had beenm charging me a pound a day . advisor vry pleasant-sorted my query-positive end result-and done in a timely manner , also he was uk call centre-unfortunately ur call centre 's overseas are very poor ! my service shouldnt shut down randomly my connection should be protected from hackers in gateway traffic i lost out on job opportunities because of lack of service which is unexceptable in my circumstances .however i was more than pleased with ur effiency in fixing my problem and my free battery pack raised a smile so thank u xxxperhaps a landline fibre optic broadband hubb package would bring u into the 4th dimension n give u a larger more efficient reliable running service connecting land n mobile together ? just a thought from ms erin gibson / ribeiro could have offered maybe bundle i was not advised that there would be a delay for activation hence the call , secondly instead of checking if the sim had been activated i had to interrupt and ask if it could be checked instead of going back into store which is what i was told repeatedly on the call , it was checked and saved me a trip which was appreciated although it would have been better in the first instance if the simwas checked during the call instead of me having to ask .lastly i agreed to the plan over 3 weeks ago and despite being assured it would be in the post via 1st class i had to visit a store to collect it - there were no problems adding it to my contract and billing me but as i pointed out in store i am paying for something i am not using through no fault of my own and i was not offered any compensation for this , it is a great deal which i do appreciate for being a good customer but a months refund would be appreciated as it is over 3 weeks since i started paying for a service i was unable to use . i would have rated higher the first 2 people didnt have a clu but the second time i called it bk the lady fixed it within a min so thanx 2 her i can txt again because by bbm and facebook are not working and they took my money off me not fair very good service because cost me 75p to sort it and no call bk as promised i asked for an itemised bill to be emailed to me ( after the same online request failed to deliver ) and i was sent someone else 's itemised bill .this is wholly unacceptable .i also asked to place a usage limit on one of the numbers on my account and after moments of dithering i was given an incomprehensible reason for why that could / would not be done .finally , i asked for the itemised bill for that number over jan 2012 to be emailed to me .it was not .the simple service requests that you failed to deliver .very poor show , xxx , very disappointing indeed!dr m s imbabi i was told you could price match , then told you were unable to do so! ! the second adviser was helpful ,articulated and polite and helped me solve the existing issue .the first adviser had a very strong accent that was difficult to understand , she made no effort to speak more clearly after i had asked her to repeat what she said .she seemed uninterested . been customer quite awhile never craze for up grades and just really wanted a replacement dealt with quickly and politely ur staff checked security to ensure it was ok to talk to shop staff and answered my question quickly .xxx staff have always been helpful to me .thanks . the problem was not fixed because that is the answer to your questions . helpful patient service . the most competent advisor i have every spoke to at xxxphone knew exactly what to do . dealt with my enquiry in a very timely matter .need more advisors like him everything was as it should have been .fast and no fuss ! ! brilliant .thank you i 've had problems with my handset but xxx have been no problem and helpful with any issues i 've had . setings for phones internet i expected more care from xxx after being a client for more than 3 years . cuz was dealt wiv in a professional manner .issue was a little difficult to resolve because due to network problems but was very satisfied with my other queries good service quick enough to talk about upgrades but unable to down grade i spoke to two advisers one tech support customer service and he was excellent ! !the second sales advisor i spoke to brought his score down was n't happy with her service i am a multiple customer two i phone 4 & an ipad2 and was looking to add a second i pad to my contract v good the advisor was very polite and helpful . .the phone was answered within 3 rings ... it was east to find contact details on website , only had to go through about three departments then query was answered within a few seconds and dealt with this was regarding network connection .it was also for my partners phone not my own as he was in a different country . prompt customer service altho the system took forever to load ! your advisor thinks its acceptable or shall i say xxx think its acceptable to give out a faulty hand set and then charge the customer for this fault .i will be taking the matter further .absolutely disgusted with the service . courteous prompt help i would n't reccomend xxx to anyone because i think people should have the choice of having a cap on there contract and not be charged over without knowing no particular reason cuz u was quick and resolved the problem quickly superb customer service , listened , advised , & delivered quickly & efficiently no i feel i have been provided with no help from xxx with my needs and am very disappointed and unhappy with your service .i have been given false information on when i can upgrade my phone by 3 different sources which nobody is willing to take into consideration .i was not able to speak to anyone who could help me and feel completely ignored .i was not given an email or letter about changes to my contract which i feel is a breech of contract .i am now emailing a complaint and wish to leave xxx . i pick 10 because it tells you information we need to know and can understand i had a problem with the internet and it as not been sorted out no ive been with xxxphone a long time and they all ways sort what ever the problem is . i pay for 3g and alot more for going over internet but never seem to have 3g just the e that does n't work the fact of how much i 'm paying for my contract is a joke and if i could get rid of xxxphone i would do it in a flash i have been using your network for more ten years and always had exempalery service ?thank you going to move away from xxx - not giving good service or value for money never give 10 as there is always room for improvement the advisor was quick and offered a good deal explaining my options . fantastic adviser very good at his job very helpful because xxxphone are epicc !xx i think xxx fone is a horrendous company and i have gone out and got an new iphone with o2 and are i'n the process of cancelling my contract with you i am one very very unhappy customer ! because i 've had my phone for 36 hours and it still is n't working .i feel i 'm being fobbed off every time i call and different solutions offered that do not work .i shall wait a few more hours and see if the latest solution works . my issue is not solved the service was exemplary because i 'm on contract and you wo n't replace my phone now it 's broke because i changed the housing case back to the old black one and now it 's out of 'waranty ' when the breaking had nothing to do with the housing case always get good service thankyou . well explained n put my mind on ease with my bill broadband is poor signal reception and i can .ow get better deals on my minutes and texts from every other network ! i was cut off twice and shop not able to get through and my query is still outstanding .since you had my details could have phoned me back u cut me off polite service however i think other networks provide more competitive service particularly for long standing customers to keep there service .0 i am unable to connect with bt openzone .the operative told me that i can only do that where the bt login page has a xxx symbol .she indicated that these sites were not everywhere .i asked the point of my having access and she kept repeating the previous message . stolen phone barred quickly and efficiently very polite and courteous no automatic way to receive a text or some other form of notification when the allowance is approaching limit , so extra charges are incurred when they can be avoided . v good customer services , and prob sorted easily you have changed your upgrade policy so i now have i wait longer .also your advisor just dropped my call in to a line which was closed ! always there to help me with my issues thanks very satisfied o. percent we were pleased with the service , and it solved our problem rapid response even on a saturday evening .quick change of settings because you asked me nothing are you asking the ratings for the lady i spoke to or the rating i gave the xxx company not an ovesea call centre did n't get thru to actually speak to anyone and .the options on menu did n't see i got what i wanted from my enquiry , and i did not have to wait long before my first call was answered and delt with .the man was also very professional and friendly without being over familiar brilliant .thank you . because my problem wasnt resolved and i was told to use internet rubbish .going to another compay somewhat better than yourselves .plus legal issues with contract.etc . placed on hold for too long with no logical reason for my issue .ended up having to hang up due to hanging on . xxx is the best network i have had **** with xxx lately where u seem totally unable to help me keep my account upto date u seem 2 b the only company unable to accept my visa card it is a joke and to ad insult 2 it u keep cutting me off wen i am abroad and ur tel operators tell me just to pop into store wen i am in czech republic , they do not understand european geography as they r based in the middle east .i pay premium price and get service i expect from 3 who i am going to swap to the adviser dealt with my problem quickly and professionally just that some one was there to deal with something i really new nothing about so thanks the reasons are that the gentleman was polite and very helpful .he ordered a new sim card with no trouble at all .he dealt with my request in an efficient way .almost immediately i came off the telephone i had a message on my landline telephone to confirm an order had been placed .so overall i am very satisfied with the call handler .thank you for your interest . initially the adviser had no information about our inquiry , i called an hour later my questions were answered as expected .why people are used to answer the call with no knowledge and waste customer time .asim handled very quickly very good ,helpfull the adviser was helpful and my problem was sorted very quickly . just happy with the service prompt overall . that 's how i feel resolved question immediately . very satisfied with xxx and the advisor i spoke to . my phone kept cutting of and u phoned me back twice so well impressed call was a complaint which was handled very well within constraints i asked a question it was answered and worked when implimented and my call was picked up quickly . i feel that my bill is to pricy thats my reason for giving a 4 they sorted out what i needed very quickly , there was no confusion .it was quick and simple . no bb for 24 .hours 5 people had to speak to still no bb thank xxx ( not ) very satisfied clear precise polite service , thank you . person was polite , helpful and advice solved problem it seems like my first 2 calls did n't handle my request properly at all . i object to paying for a call needed to help set up a new account . the pepole that i spoke to was very help full thank u he was really friendly , easy to talk too and got my problem sorted one of the best service i 've had worked for tsc xxx always recommend xxx , the unlock code is not in the system if the advisor checked cti .woz given incorrect info re cost and turnaround time of request .incorrect security checks asked .did not explain what she was doing ane was silent for long periods of conversation . q1 - xxx have completely mess me around concerning my account ,q2 happy it got sorted outq3 operator delt with my problem with ease nice person deserves a pay rise man was very helpful but still ca n't get voicemail that 's how i feel bout xxx & lady that helped me my call was transferred 5 times and then put on hold for 10mins and then nobody responded . . phone sent in for repairs & we were given a substitute phone - we got our phone back and returned lent phone - keep receiving texts that we have not returned phone .at the end of the 191 call - i still have to go into the store to tell them to do whatever they were supposed to have done to show that the phone had been returned .we are inconvenienced for your inefficiency ! didnt know u couldnt use certain nos wouldnt have used mobile if ie known enquiring about upgrading two of my phones they said fifty days before then said i cant till the date of upgrade so confused and give up always been helpful yes , i am awaiting a big query to be resolved tomorrow . service was excellent because u r .good at solving things my phone ( a blackberry ) does n't work well at all , and having exchanged the handsets numerous times , i 've decided i want to get an iphone .the adviser i spoke to was very helpful with explaining the options and offering to send me a micro sim so that i had it ready if i did decide to buy a phone . the reason is because when i rang the first time it was a 25 p charge and they sed they will ring me back in 8 mins but they did nt ring back and they did this 3 times bd my credit was wasted and i was nit ver happy with this and also if they say they will ring baxk they do n't nd they take a long time yo pick up your call so it was not good and i did not expect this and if you could you should give me back my 75p credit :'( the adviser was helpful could n't do what i asked i will be formally complaining about the previous service that i have received the adviser helpfully gave me the address i will be cancelling my contract with xxx when it runs out due to the way i feel i have been mislead and the inability of someone responding to 3 emails and the live advisers also being unable to help good and simple service i have tried to reduce my phone bills but you appear to be unable to sort this out and i am confused about the credits that you have promised .... i do not know if they are right or not ?so i am going to leave your net work and go to 02 thanks very helpful answered quickly just disappointed that you ca n't provide us with a low cost replacement handset for the lost phone . q1 . i 've been a customer for numerous years and have n't really had many reasons to complain .q2 .my query could n't be resolved because the department i need to speak to is closed .q3 .the advisor was very friendly and helpful . i would like to say i am very disappointed the problem was not sorted out but the adviser was understanding in he was not give enough choices because xxx email with blackberry has not been working properly since tuesday ! ! ! ! i requested a txt to set up my network internet browsing but it has n't come through 2 hours later ! sorted problem quickly very polite young man & very quick to sort out issue i had very satisfied great overall service and attitude issue resolved quickly without any problems i love xxx , i have been a very loyal customer and feel this has always been rewarded by the exceptional service i have received the vast majority of the time .pls keep it up ! quickly resolved call me the advisor handled the situation professionally and kept me satisfied .only reason why you received a 9 instead of a 10 is because of the waiting to get through and being on hold for the problem to be solved which is n't their fault .xxx is the best network in m opinion . v good i still ca n't send text to my contact still not recieved settings no 8 service was spot on thanks although the lady tried 2 do what i wanted ( cancel am online order ) , she was unable 2.she offered advice which does n't help me much . they reflect the way the agent dealt with the call . phoned to correct your errors in orde .treated rudely like my fault .had enough of yr lousy service xxx after 17 years loyal service is still the best the adviser i spoke to regarding my account was very helpful , & very polite and sorted my queries out very quickly xxx 's service is poor i am extremely dissatisfied with the service i received with my movie broadband dongle .not only will you lose me as a dongle customer , but i am also considering cancelling my pay-monthly contract with you as well . never had a problem with xxxphone and the staff ate always willing to help and also pleasant and polite the adviser was polite and gentle and spoke with good clear english and cheerful .and he answered my questions .thank u. long wait .noone there to answer any questions offer any help all gone home whilst i was waiting !call back monday !with a network service that is at best erratic and likely meaning i will not be able to call back ! never answered after 30 mins i am fully satisfied with the agent 's customer service , but my problem is still unresolved xxx are good but my signal keeps going and its annoying me because he didnt help and he didnt want to help and he was abit rude overall v happy with help but i had to work out some things myself so a bit more help would have made it easier for me .the person was helpful & polite though . because i went to the store they couldnt help , rang on monday ,told me they will ring back no call , i rang on wednesday told me again we will sort it and the manger will ring u back tomoz no call again , rang on thursday had me waiting for 35 mins which took it past 8 pm which u are now closed .and the signal since xmas has been rubbish .we do n't get signal sometimes all nite , which hd a pain when u run a business , a lot of people in the ilfracombe area are n't very happy , the barnstaple store has had loads of complaints , and have set up a web site about the poor signal , because they could n't help me with what i wanted dnt knw .stupid questin . given all credit card and address detail and still not able to get a top up . because i was n't very satisfied with the advisor because she was very clear and she could tell i was upset , but she dealt with the call brilliantly . i was assured that i was not being scamed they did what was asked of them and did n't overdo selling an alternative , which by the way i will probably take out with you when i 'm ready . i had credit on my sim but it took several hours before your system would let me use it . i had called 2 report my fone had bn stolen .i got straight thru 2 a uk based call centr nd spoke 2 sumone who was very helpful nd advisd what wud happen bout blockin th sim card etc as this was the first time i had any experience of this i was very happy with the help i got , difficult to contact xxx off my blackburry but once contact is made advisors are quite good no my lucky lotto numbers full range of customer care services were not available when i called .advisor was v helpful & explained likely cause of the issue . the lady dealt with my call confidently , professionally and sympathetically . spoke to your team who couldnt even deal with my problem then u shut at 8pm xxx couldnt even deal with this online also used all my credit this isnt the first time either very unhappy xxx i would have loved to know if the lost phone 's air time was being used but the account infor was not available to the agent was referred to customer service .overall i 'm happy with xxx very unhappy with xxx service always very helpfull thankyou when i call . at the moment i still have no credit my problem still is n't sorted an i am going to have to call someone back for the 6th time .very disatisfied with overall service . whilst the your operator was very helpful and pointed me in the right direction , since my account is enterprise corporate he could not access it to solve my problem and the dept last night was not open . they were polite and helpful . gave a good service xxxphone is one of the best companys i have still not got the pac code xxx usually help me with any issues i may have .but the advisor said they cant do nothing about my current issue ...(blocking a specific number from ringing and texting my phone ) .i was really dissapointed with this ..and hope that this soon changes . friendly advisor , problem solved very quickly x the reasonz are 2 long 2 write u would have 2 call if u wanna know . adviser did all she could as my sons phone was not registered however i couldnt sort it out then but have to call again today very efficient , prompt service . my experience good polite staff good , prompt , helpful customer service . they handled the quistion very fast and done everything i asked for : ) i thought everything was dealt with very efficiently , on the down side i was kept on hold for nearly 4 1/2 minutes cause i am leaving xxx cut off twice , no reasons for my problems , poor attitude and issue not resolved i foned @ 1am 2 put a block on my daughter 's fone as it had been stolen from her bag in brighton .i was v impressed that someone was there 2 help me & the block was put on straight away yes .one net team is not good service at all and i losing business as resolute of no connection to my phone . because i heve never had any problems all the time i been been them . ? i have been with xxx for quite a number of years and have always been very pleased with their services the young lad did exactly what i asked within minutes , unlike some call centres , he knew what he was doing !i the advisor was friendly and quick and put my mind at ease after my daughter had had her phone stolen would have liked to have received a reference number and told what to do next without asking the person before locked possible upgrade in the computer so i could not upgrade in store .theni was told the phone would be with me on the monday then i got a text saying tuesday when the phone arrived on tuesday it was sent with no sim so had to wait till thursday evening .mywife is due an upgrade and i have told her we will look elsewhere because of this . becuz i rang to hav my gold number transferred to my contract and the advisor sent my number to another sim card and my phone was unactive for 48hours when it wasnt suppose to be that long .but the second advisor resolved the problem the next day straight away . very helpful service was reassured that i should wait a little longer for my new sum to register took 4 calls to get a result .now im doubtful of the outcome only to get good service the lady i spoke to was very nice and clear , and she listend to me and helped me because the person was not giving me much information brilliant overall a good service u hav changed the upgrade dates and u should only do that on new contracts very disappointed and will be moving to another company problem sorted straight away the customer advisor was extremely helpful and explained the answers to my questions very clearly .he went through the answers again when i needed further clarification and assistance with understanding .i had several questions and i was assisted with all of them .a professional service yet remaining customer friendly . because i received an iphone 4 on friday and still ca n't use it .i am still waiting for the sim card to register and its getting a little annoying now ! ! did n't sort aut the problem i had with a phone didnt help wanted me to waste more credit to phone back fault not rectified the issue was not resolved .the fix l was given , changed a lot of settings on the phone and it took me 45 minutes to put the phone back to how it was .the fix was taken from an internet forum and did not help beause your team was very happy to help me with what was rong with me but they juist did n't set it up right have n't received confirmation reference no . for payment .could n't get a proper explanation as to why i was getting an error message while accessing my account online . answered quickly and efficiently , and i could understand the operator i have been with xxx phone for years now .andi have never been upset you are the best anyone could go with .and i tell people that you are good .andthere is always something we could have from you .iam so pleased with the services x the advisor dealt with my query professionally & quickly .she was courteous & polite & a pleasure 2 talk 2 & was a credit 2 xxx my problem was fixed in 2 min and am happy with voadfone ? excellent support from the advisor people very freindly and good mobile service 10/10= ) ) just upgraded phone on thursday night .delivered friday .called to connect friday night and saturday night .eventually connected on sunday .new tariff has been charged since midnight thursday !:-( found her quick .polite .pleasant .and thorough .. ,..all you need to do a good job . always overcharged !and not being really happy the service xxxphone provides .i hav a feeling like 02 n orange are better in service ! ! had no problems , issues gt solved , wha more cud i ask fr call handler was polite , clear , very helpfull and efficient . because he did what i wanted ! ! ? ? i was happy with the service and it was dealt with properly thankyou we upgraded yesterday after months of problems and low and behold the phone still does n't work after very poor service from untrained individuals professional completely satisfied . explained in previous texts please look at past notes on my account . .hopefully this will explain my reasons need text to reset internet cache but did n't follow ? the signal was variable at that time but the result and help was very good i added international sms and unhappy that i must wait so long to be able to track usage online .also at no point before or after buying phone was it made clear that you have to register for wifi before it will work .oh and your website is slow and regularly crashes . dispute re bill & number of phones remains unresolved/on-going despite numerous calls . q1-during phone call 1st time i called ,i cut off and i never got a phone call back . i didnt like the way i was spoken to last time .this time i still have no phone and advisor kept getting number wrong person i spoke to was very polite and explained everything in simple terms .he was so helpful . satisfied with xxxs response to my enquires we have had nothing but problems with poor customer services whilst trying to resolve minor problems . a helpful and informative person to assist . friendly and efficient service the adviser was very helpful . it was great service and friendly staff excellant service the lady who helped me this morning was a total star and should get a pay rise for being awesome the advisor was very polite and helpfull very efficient and quick x very unhappy with the service .my partner was looking to leave o2 and join xxx but due to the unhelpful customer service he is now staying with o2 . happy with the response . efficient service lost sim card helped with my enquiry and very satisfied because xxx are theifs , stealing my number of 07583075075 which i ported into xxx , so the number should be mine . the advisor could n't really help me ! because you promise to call back for the complaints / problems i have and you are over charging me , banning phone calls without warning . . read the last text i 've been waiting a month for a callback with a manager to discuss my serious complaint please call me wat ? u asked 4 my opinion ?the lady was v helpful i ca n't access the information required from your website , and the connectivity where i spend most of my waking hours has dropped to zero in recent weeks , so will be switching contract provider when my existing contract ends he was not helpfulhe did not listen what i was saying . did chat with adviror online + it felt like the conversation was scripted . very happy with xxxphone sealed with question .friendly .system slow helpful person problem resolved . our phones are not fit for use and need swapping for completely different phones but no one could help us so we have to call back which is hard when our phones hardly work no great service good problem solving most efficient and friendly service i am dissatisfied with the service and non professionalism from staff .resulting in an inability to start phone .it is unacceptable for me to assess client behavior under any circumstances ? because could pay with the automatic paying system as it was doing maintence so that why 10outof10 the advisor was pleasant and answered my query quickly your service as a whole is not good the advisor was not at fault , there are policies in place that meant he could not really do anything to help . very satisfied . because u are always wry helpful he was very .helpful and phoned me back as agreed .the issue was n't fixed so he got someone else to call me at an agreed time .that person has same phone as me and he resolved the issue . still wating for a manager to call me ref money owed to me and the incompetance of the staff standard reply with no real assistance at all .clearly from someone who 's first language is not english as there are a number of grammatical errors in it .waste of time . could not solve issue with payment , was very polite lady but still couldnt solve issue , keep having ongoing issues with payments efficient .quick .polite . the agent was friendly and helpful with the information at hand , ( lionel ) unfortunately he could n't answer my question because there was no communication between business use dept and private as i have been trying to transfer my number from business to personal so i do n't lose this number !i have no idea if this has happened ? clear and straight forward explaining friendly customer service representative , solved the problem quickly and easily poor network will not be renewing at end of contract catalogue of incompetency , you make bt look like a shining beacon of light in the tunnel of darkness of your customer services .read the log on my account , you could not make this stuff up .i should take it to the ombudsman . got the answers i needed .that 's now four questions ! very friendly lady helped with everything no advisor refused to transfer me to a manager after failing to answer my query and me asking to speak to one more than 5 times the assistant .was very helpful in every way he could be the problem has not been solved q 1 . number online not one 2 call .thot that step cud b ifaster by writing up number i then called . best net work service was good because he was very helpful and got straight to the point and was very polite the problem has n't been resolved , your staff need training and the smallest issues with xxx always take an unreasonable amount of time to be resolved .it should n't be this hard to remove a content control bar and i 'm sure other service providers would have been able to find a resolution more efficiently and keep their customers happy .i am an unhappy xxx customer . no because the lady was very helpful to resolve the problem .also was very clear in what she was saying .thankyou for her help . all dealt with quickly . no progress on the problem .i still got the same problem very professional girl .had to call xxx as they were useless in a shop check my account and see for your self but im sure this conversation is a waste of my time and yours .i am totaly discusted ok service polite friendly very nice and helpful person the lady was friendly , polite and very helpful . really helped me good helpful service everything was fine just very helpful and explained reasons well for my call .so ratings are positive because of that reason . everytime i have a problem they tell me to go to a xxxphone shop but i work long hours and do not get time so for that i am not a happy customer initial customer contact with roxanne and anna was brilliant .i was disappointed with male gentleman from customer support as i was made to feel as though i make a habit of claiming and was a cause of xxx and to quote ..`throw money away ` i appreciate that i myself have claimed for the standard handsfree for my own phone .however i emphasised that this was for my sisters handset also on my contract .when i pay 125 per month approximately with full business insurance on 3 handsets plus an ipad 2 i was n't expecting to be made to feel as though i was fraudulently making a claim which was disappointing good advice from xxx as per usual the person who dealt with the problem was very helpful and polite the person was very uncoperative and i was offered an upgrade a month before it 's due as a good will jesture but that was not recorded on my account notes and when i called now to utilize that offer than i was told that no notes for that were left by the person and so they can not offer me an upgrade until 7th april . xxx have good customer service and i 'm a happy customer thanks i was very satisfied by the way my queries were dealt with . the customer service agent was helpful , however i am having to go to a xxx shop to sort out a problem text received to upgarde .call taken and adviser went through all options available and although a white handset was not on offer he made enquiries and gave commitment handset ciuld be white some times i loose my network for few minutes while i am using my phone and the 3g is poor thanks for text i am irrotated because my upgrade/ that 's the reality the services is always fantastic as a business user on a business contract i do n't appreciate that i would need to fill a form in today so i can receive a call back tomorrow ; ( all good good quality service , easy to understand instructions on how to resolve problem , quickyv followed up and resolved . issue resolved to recomend how xxx staff handles problems for their customers . very good call overall . total satisfaction i had to call 3 times on the same issue and this is on a new iphone .then i had to go to a store to talk to someone .still the issue is unresolved friendly and v.helpful person who dealt with my enquiry ( very professional ) because the outcome was succesful hung up on me .did not cooperate .mademe luk like a liar and my fault .iwil b making complaint to customer relations . a helpful person unable to tackle problem inability to resolve a routine matter good friendly advice because , as usual , vf provide an outstanding service .i have never had any concerns about any of the services you provide since i became a vf customer many years ago .regards tony davis . was a little bit disappointed going all the way into town to find out i could not get my problem solved through your stores . my request was dealt with efficiently . its nt a cheap line compare whit others the lady was kind and helpful like everyone i deal with at your company . coz xxx is **** coz u do nothing at all 4 me ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?> :o query was dealt with effectively and efficiently .no fuss and completely honestly .makes a big change to other more recent contact with your call centre . no very helpful but problem not resolved very dissatisfied because my credit just went and i could n't and still ca n't use the service i wanted to use i was n't informed about the changes to upgrading .was under the impression i could upgrade from the 3rd march then i 'm informed it 's changed to the 12th april so was very happy you have a product on your website that not one of your customer advisors know about nor can they tell me how to purchase it .a umts 3g booster . i needed advice about call barring which you could not apply .i was told to download apps from the internet .i bought the app and applied the relevant numbers .they are now blocked from contacting me .result . simple query rectified quickly all queries answered and assistant friendly and very helpful mx query handled professionally amd efficiently .thanks .finally , please could you tell us the reasons for your ratings ? coz i cant get on the internet pls call me so it can get sorted the person was very helpful and sorted my issue . the advisor was very professional wit the way she felt with my query . because the service is quick and easy . . helpfull and polite anything i asked it was clearly explained .very helpfull call taker understood my problem and helped me to solve it along with giving me advice on possible future deals .very good customer service and knowledgeable . the girl today was very helpful and hopefully solved my problem.themen last night on the phone said they had done it but they never your 191 only covers certain queries or i pay to speak to customer service .although i 'm with xxx .i could n't gain my rewardz but would have to pay to speak to customers service and your recent text re free texts was confusingly worded . the problem still is n't resolved i have no 3g access cus i was very happy how quick they handled it still not recieved internet settings for my lg optimus andriod phone i was very happy with the service provided the sales advisor was patient , helpful , very knowledgeable , not pushy .she was really nice to deal with .we were in store for over a hour and she was very pleasant to deal with throughout . overall the service was good but a little tedious .i was offered options i did not require or even ask for . really good a friendly in store vary welcomed in store excellent service no friendly staff and got right product good all round service usman was great !thank you 10 the service was fantastic ! !the guy who served me was very helpful and sorted everything that i needed out i recommend vofafone because it is honest. i rating the satisfaction in sales as 9 because it was abit of a long wait to see someone . much better service than o2 ; helpful staff ; clear information and no questions evaded . i received very good customer support the guy in the shop was really quick and helpful only toke 10 mins to sort out my new contract excellent all round service .got what i wanted knowledgeable ,polite ,efficient bcos in general the sales assistant was vry pleasant 2 deal with .and he managed 2 answer any questions i had 4 him or point me in the right direction . they were very friendly and knew what they were talking about lou was very helpful but not pushy , made suggestions esp about signal at home .would have been perfect 10s had she checked whether my phone could do wifi before she sold package . excellent service in your newbury store from anton the store was very helpful i did n't have to wait very long at all and the assistant was very helpful and did n't try to sell me something i did n't want . i 've been a xxx customer for many years , always given good advice when upgrading and any problems are dealt with very quickly by ur friendly employees . on arriving to newbury shop we were greeted by a young man who was pleasent and guided us to a lady called alex she was so helpful she help me to get the phone that suited me as i am one of the older custumer and i am happy with the help she gave and happy with my new phone thank you alex i had been expecting a hard sell but the advisor was friendly and helpful .i was pleasantly surprised . only issue i had was being told my number would transfer to my new phone in 10-20 mins but took 25 hours !service was great in store though . the sales assistant was very very helpful he answered any queries i had nothing was to much trouble .nice to find someone so helpful . because of the service i received in the end ! 10 sam was very helpful all along explaining price plans and sorting my phone for picture messaging at last i have a good plan and can do pics a big thank you i was just overall very pleased with the service i received . set up phone but did not answer everything the sales consultant was polite and helpful . the sales person was very pleasant and helpful and patient as i did not know how to use or set up the phone quite satisfied thankyou . really nice guy gave me great service & was quick pleasant , helpful , efficient i was really happy how quick and helpfull everything worked out alex was v friendly and knowledgeable .i was treated as a person and left with a new handset have been with xxx for years had no trouble at all .the shop assistant was fab did not rush and took her time to explain everything .great and perfect .thanks . 24 hours without .connection i had to wait a very long time to be served .the first sales adviser i spoke to knew less than i do about xxx mobile wi-fi devices and dongles - and tried to tell me that a sure signal box was the same thing .so i asked to talk to someone else who was then extreme knowledgable and helpful .but the first guy was clueless . good service the sales assistant lloyd was extremely helpful and very knowledgeable on all the products .very professional and personable . i never hav any problems at the shop or with my credit but i didnt giv 10 because i hav heard other peoples misfortunes .ur welcome prompt service polite and knowledgable assistant because i thought it was good service and overall 9 out of 10 every thing was extremly helpful in every way the whole process took a long time and the store was very busy .having said that the service was very good although i had to return to the store as my new iphone was not activated . he was very good very pleasant and nothing was too much trouble .he was very knowledgable and took care of all our needs thankyou very much good service he was very helpful and explained things properly .setting up the new phone for me was also very quick and easy . it q just very good customer service .i 'm pleased ! ! good service 9 - xxx generally good but probs at mo with poor signal & text del taking ages 8 - new store & too close to next customer , no privacy when discussing contracts & personal details & printers not working 9 - great guy who served us , v helpful a1 service magda in the oracle reading shop because they were very efficient and helpful sales assistant very helpful i am just now getting used to the new menu .if i find i need to change to a more conventional phone is this possible ? i thought the service was excellent but that the assistant probably did n't think i could cope with the technology i was really pleased with the efficient and professional customer service from the aylesbury store .they went out of their way to make sure my phone was set up and i was happy before i left the store . the advisor was very good .very helpful .i had previously received quite unsatisfactory service from the upgrades team on 191 and was contemplating leaving xxx very pleased with level of service .branch manager served me & was very helpful & polite . friendly not pushy very good service i had a very good , quick and easy service at the store and felt at confident that the sales representative knew what he was talking about . see earlier message it was very time consuming and my phone they are better am happy with xxx network operator was pleasant but didnt know answer to my query pleasant .very accurate advice very rude did not treat me like a valid customer . dunoo no service extremely pleasant and helpful member of your staff it took 3 calls over 2 days to solve the issue it took 2 separate calls to xxx and a visit to a branch just to get a phone finally blocked . the adviser was very professional . very polite and helpful , and sorted my query out very well . i couldnt understand what she was saying v badly spoken . prompt .polite .precise .concise . good prompt service i am not happy at not being able to upgrade early when it means me be with you for longer , also have two contracts that usually costs around 100 pound a month .but the lady who helped with my query was excellent . because the adviser was terable she was changing the subject of the phone call becouse i thought it was done very quickly ,very politely ,xxx is a great service to be with thanks =d polite and quick the advisor was good , very pleasant and helpful .it was just that after being a customer with xxx for a long time i was disappointed at my upgrade offer .i will be looking at other providers now . did n't get a satisfactory outcome to my problem and feel the inconvenience has been placed on the customer not your company .very poor service query unresolved and now having to use an old mobile due to xxx errors no just good service polite helpfull and sorted my problem out in seconds good overall customer services dealt with quickly and to my satisfaction no i think your operator dealt as cordially and efficiently as one could wish .i think he explained succinctly all i needed to know . no problem accured it was good service .fastest i 've ever paid a phone bill . i have been unable to login to my account .i cannot add numbers to my sure signal .my sure signal service breaks up , despite 6 meg down and 2.5 meg up .often 15 second drop out- tested on the speaking clock !the advisors are unfailingly polite and do their best and in no way do they effect my rating . good service from advisor-from xxx as company i 've had numerous instances of poor service . very helpful adviser my query has not been resolved to my satisfaction yet as i have to call back but i have faith it will be sorted with a return of my credit when i do. the gentleman on xxx team john was as helpful&courtious as possible&returned cost of my query call. i usually find xxx to be reasonable &signal etc good these are my reasons in good faith .so thank you .david . got some last night my request was handled very efficiently and effectively i found the customer services unhelpful passing me off to another department and not looking anything we had discussed up on the account .the number they gave was only active during the week and this info was not provided .felt like she did n't care or want to help me , a loyal customer .just felt disappointed . handled the enquiry in an efficient but sympathetic manner ... answered straight away ...and sorted there and then could n't fault anything the advisor was very helpfull the guy i spoke to was polite , he addressed my query promptly , and went the extra mile to help by setting up an account for me .a good service all round and a refreshing change .thanks you advisor smiled when he was talking i did not think that the problem was facebooks the gentleman answered all my questions in a very helpful and polite manner . you are just brilliant ! thought it was dealt with on last call , but is now . polite service advisor .easy change over the last advisor i spoke to was very helpful , however the previous two did n't seem to listen to complaint i had .hopefully after tomorrow this should be resolved it was a very straight forward question that was answered quickly .she told me what to do and i did it ! good service today but i 've found services patchy i was with o2 network but now my contract finished and i got new xxx contract from phone4u my agent who handled me he told me xxx coverage is good on my post code then i bought this contract .when i started to use my phone i m not receiving 3g signals in my house and area even i m not receiving 3g signal on all wembley high street i called to xxx my agent name is roni he guide me well and sort out my some problems and told me 100 % 3g service on my post code and he sent me some setting for my new iphone 4s i restored my setting but i m still suffering and i m not receiving 3g signals .it 's not not settings and phone problem bcs i m using my phone other places in london its working absolutely fine .i m using wifi in my house i do n't have problem but in my area i need 3g signals bcd i bought iphone4s for internet and if i m not getting 3g signals then i do n't have benefit to buy this expensive phone so that please sort out my this problem . the lady was so lovely and extremely helpfull thankyou the technical advisor was very patient,knowledgeable and helpful . he even tried to resolved issue by testing the outcome on his phone before advising me to try . i was very impressed with him having been given inaccurate information by the customer service team a few days before ! ! good clear instructions pleasant maner helped to resolve my phone problem . didnt help and cudnt understand the persn on phone n still dnt no how to work my new phn n a changed over frm t mobil n got more help n they neva charged is but u did i thought this was supposed to be three questions ? ! overall i 'm not happy with xxx but the service i got from the advisor to tell me when my contract expires was a very simple question and was answered quickly so this was n't exactly a tough situation . good service good quick service .politeadvisor you managed to connect the services i required over the phone after my order was incorrectly cancelled . very helpful its rating exactly the service i got did what i needed to do ..not much of a personal touch to make me feel like a valued and special customer .when someone is paying your salary you should go to every length to indulge them , and offer the best savings and bonuses to ensure the continuation of business even after the set contract ceases . 7 because xxxphone helps but puts you on hold sometimes .10because my query was solved .10 because the advisor was kind and was n't rude and helped me alot and gave me alot of advice for what do do in the future .these are the reasons why i chose thoae ratings . im tryin to start up a business but i av no control over my phone ..i have signed all the paperwork n yet its still not in my name .jus want it sorted asap automated payment service cut off , went through to advisor who was very helpful & took my payment well , when i ask a question , even if it 's a silly one , i get a great respose , yet sometimes when there stuck to skripts , i do n't get the response i maybe hope for .yet on the whole , brilliant . i am extremly unhappy with the service from xxxphone .due to when i signed up for a new personal contract it was put as a bussiness account which has now caused me many issues and stress !resulting in me now looking to cancel my contract with xxx in next three days .i do hope that being on a business contract that i had paid anymore money that i would have done being on a personal account ! ! ! ! well it was done nice and quickley but i was on hold for to long the problem is solved , thanks . never had any problems with anything :-) very helpful operator .understood what my needs were and they were sorted out very happy to be with xxx pleasant and good apptitude first guy i spoke to was a little moody and not very helpful .he could n't process payment of my account as it was a corporate account .second guy ( in corporate ) processed payment quickly and efficiently . i rated a ten because i enjoy my conversationes with my family + friends coz im a gab. + at the wkends i can fone my friends + other family members apart from this wkend gt the flu i think xxx.s the best cause the woman was very helpful an very polite service was quick and efficient .achieved what i called for quickly . iv made so many calls and trips to the shop over 3months and alan has been the only one who knows what he is talking about and hopefully sorted it thank you alan i have waited over 3 months for a manager call back q1 .i felt i should n't of had to go through the security question .as i was calling from my phone and had entered my pin at the beginning of the call .so i shouldnt have to confirm name telephone number and pin numbers .q2 .my problem has not been resolved , i am still not getting 3g signal .and having to wait for a new sim to arrive which if it does fix issue i would of been in excess of a week with no 3g service .q3 .the lady i spoke to was very nice friendly and explained everything very clearly and concisely . my dad rung up yesterday and asked for vodiphone to sort out my internet a women said i would get a text today i never i rang up again and asked y she said it will soon then i rang again to ask how long it would be for the text to come through and i had to go through lots and lots of infomation excellent service 10 very satisfied custermer services cut me off not happy was dealt with quickly & effectively being given one lot of information by shop staff conflicting info by call centre which led to me wasting most of my day and petrol the advice was v professional but there was nothing done for me in the end and i still have a broken phone and i pay a fortune .counting days when my contract ends and i will leave . excellent personal response to issue that i wanted to resolve whilst abroad i am dissapointed that i am being charged for ringing customer service i was on 3 prior to xxxphone and the service was free and given the scale ov your company it is unnecceray greed i work for such a company were profits come over morals and it is the bottom ov the food chain that gets left with the crumbs i was cut off while talking to the technical support & they did n't bother to sort out my problem i am having ongoing problem with xxx due 2 lack of and incorrect information .paul who i spoke to today was professional and gave me the info i asked for in a confident pleasant manor , excellent .however this one experience has not changed my mind to find another service provider at the end of my contract cause you asked me to i 'm going canada and wanna use my bb messenger and basically xxxphone has no solution ...without it costing me a fortune .its ridiculous ! ! it was a relatively simple query that the adviser should have been able to deal with . 1 thing after another with xxx just **** really i pay a lot of money per month and am not receiving the services i pay for , my expectations were not managed , i was lied to in-store and no one is taking responsibility for the error , except from telling me i need to go back to the store and sort it out there , where i will face another very long wait to resolve a problem created by xxx ....very unhappy and disappointed very quick and clear instructions .a very confident and helpful advisor .many thanks . staff member on the phone was great .from experiences with xxx the past 12 months i believe the company cares more about taking money from customers than they do about providing their customers with a good service and honest bills .the company does not willingly take responsibility for errors made on their behalf nor do they actively try to rectify their errors .i will be cancelling my account within the next month or so . i called to resolve yet another error on my phone bill ( still unresolved ) and was left on hold for 22 minutes at which point i had to go leaving it still unresolved .i would appreciate a call from your team to organise i was promised a up grade to day went to carphone warehouse .say date now changed to april 12 .the person on the phone showed no interest to deal with the matter .even though i have been your loyal customer for 10 years .wasted journey for me . i meant 4 and 10 i would n't mind if i could get a refund for my travel cost as i was told that my phone could be unlocked and it was not good adviser .understood what i wanted had a call from xxx 2 weeks ago giving me an early upgrade to a samsung galaxy 2 to be dispatched approx 7th march .i called to confirm/change delivery address and you have no record of this and lady advised me i was n't due for early upgrade untill april ! because the problem was solved the lady was very helpful and pleasant cuz it got sorted p i like xxx ok , the ladies i have spoken to today have all been very helpful but i have scored lower than i would have done due to the fact that i dont feel that i can get 100 per cent assurance that i will not get overcharged due to the way my new price plan is set up ! thought i had an 18 month upgrade option but turns out its actually a 24 month .the lady was very helpful and understanding and went that little bit extra to help me .... i asked for an itemised bill but only received the front cover of my bill i wanted itemised call lists .i have been a loyal xxx customer for a number of years and i think that xxx are not interested in sorting my issues out only what me to spend more .i will leave xxx and move to another network if the company wo n't assist me the staff were very helpful advisor could not find out if my xxx store was open today was good but in general lately i have been very unsatisfied with xxx recommended cause satisfied 10 the adviser was very hellp full and happy with the sevise just xxx signal needs sorting as there 's not much point in haveing a 3g phone if you carnt you 's it very dissatisfied that my problem was n't resolved & did n't feel the customer representative was very helpful . u are so kind and new until this stupid question i was happy .what part of a maximum score do you not understand ! ? service received today was brilliant very satisfied transferee promptly to correct staff to deal with femtocell issue .staff gave advice and managed to see device and offer suggestion .5 for problem resolution is because need time to see if fixed and works yet or not .cannot tell yet . no! good service . all i wanted was a handset that worked !after people were reading off a script that was no help at all !your operators are rude and unhelpful .i have cancelled my contract my problem remains unresolved , i was promised a text within 5 mins to indicate that my sim would be activated and that has n't happened ; and the call centre was too noisy . was very patient and helpful and informative advisor was friendly ,polite and dealt with my call promptly and efficiently . the young lady was very helpful and she had a professional approach and knowledge of xxxphone . you were very patient and very quick to help .thankyou . very satisfied with the guy that took my call the lady not as confident problems were resolved on the phone .for free and relatively quickly phone answered quickly and polite efficient response . customer service advisor was not friendly and understanding .did not really solve the request i gave .problems were still left without a solution .very disappointed . 10 no good behaviour did not pass the buck but sorted out contrary to last few experiences every time i called in regards to my problem its been dealt with but this time tho she helped i was n't left happy problem resolved quickly because im very satisfied with your sevices & very helpfull . all questions answered fully very happy with outcome of query , all resolved the ratings i give are very good because i find xxx to be very good as iv never had any problems at all with you:-) i have just found out that you have a ridiculous ` content control ` on your sims ? ?i will be switching to another network where i will have the freedom to police my own use of the web. the man i spoke to was very rude then.cutme off i then spoke to a girl who was pleasant the man never attempted to call me back after getting cut off it has put me off xxx and will be changing provider when my contract is up in september reasons for ratings it 's completely true ! . friendly and sorted problem i have had many let downs with phone companies and i hope that xxxphone are better customer service representative pleasant but hugely disappointed by xxx service .in store staff fobbed me off to call the helpline and nothing was resolved .very disappointed . nn initial matter was not resolved , tried to pay using an alternative debit card ( santander ) was told that xxx may not accept payment from them ?came up as error ? ? ? matter still unresolved with a threat of being disconnected hanging over me ? ! took time to listen to my query took action and resolved the problem cant ask for anymore thanks why did you request a number rating ? always give me the information needed , very helpful and polite great service very helpfull i gave the ratings because nothing was resolved .you are being beaten hands down on deals from o2 and others and even the person i spoke to said they would change suppliers for the deal o2 are currently offering .what am i supposed to do when even your own staff are telling me to leave ? i was finding hard to keep up with my mins and wanted a better way to manage them and not to pay alot on monthly bases .the adviser found me a very good deal and i think it will benefit me alot . very happy with the adviser very helpfull and chatty however could n't resolve my query however not his fault as there was an issue with the computer system xxx is a good company my cal was very well handled because i have just had an upgrade and what should have taken 15 minutes to change sim over took nearly 26 hours and after numourous phone call yesterday and today i 've have got it working and now i have to imput all my contacts myself so that is why the rates were zero as 3 different staff told me three different things and today i was told it had n't even gone though ? ? ? ? ? ? xxx has been very good to me very pleasant and helpful advisor friendly service good service overall all my questions were answered efficiently and clearly and the advice and help recieved was also clear and satisfactory . .thank you for this . this is what i think based on my tel .encounter today . the problem wasnt ignored or littled ( no reception where i live at the moment ) .the problem is still there ( no signal again i have to wait until it comes back again ) , but it was recognised and i was informed well what is being done about it and i got a good will gesture too in form of a credit .also her way of talking made me smile ! a mini lecture in light hearted way to say i should n't drive when on the phone - i did clarify i got a hands free !she was easy to communicate with .very good . i think xxxphone is the best network yo use why i keep replying to these i do not know as it s getting me know where read the emails and the previous answers i 've given !oh but no one gets back to me and if i do n't hear from some one soon i will be emailing the ceo of the company ! the lady was vy nice but cd 'nt sort the problem .so not happy . was good this is the second time i have had to chase up missing credit and be made to feel like its my fault , bad customer service yet again .to the point of thinking of changing networks .i have been with xxx for many years however the past year has been a nightmare > :o very clear spoken and really helpfull . phone stolen & quickly barred , just could n't get through to insurance dept . answered my question quickly and efficiently the person i spoke to was very helpful advisor was polite and helpful . . had many problems with xxxphone ..and my query was not resoulved good ,professional but perfunctory . the sales advisor not having experience in you products but your support is super . no because the person i was talking to was very helpful the lady did not resolve my issue she wasnt helpful and had a bad attitude systems down , think xxx are the dogs bollocks , but did n't give me much belief had been able t put a hold on my account whilst the payments system is down . as yet not sure problem has been resolved .was grateful for small refund although had to argue to get it .not happy with xxxphone anyway complained in store about poor service . all the team at xxx always solves any problems and i would never use any other mobile fone network very poor service in getting back to me previously .2ndly i am not known on xxxphone internet even putting account no .and mobile number in to see my account . because my problem was not solved with a phone i put in for repair which should still be under warranty ! adviser was patient and efficient the service was quick and easy to follow xxx service could improve but the lady who dealt with the problem did all she could for me and nothing was too much trouble she was very good at her job please thank her because the person on the phone was very polite u r not supplyin a good service ! ! no network 2 five phones ! ! he could n't help but he tried hard didn want to give 10s because always room for improvement , especially for pay and go customers . yes staff were exelent ,very very helpfull . you are a very good network no clarity on bill .no clarity on explanation .the call was a waste of time .clarity on bill would have prevented this frustrating episode .your customer service is consistantly poor on every occasion im happy with xxx customer service always prompt clear patient informed i 've never had a problem with the way i 've been death with .always friendly and helpful . i had a problem and the man adviser sort it out for me . it 's excelent service ! good knowledge the people i spoke to were all polite however it took me 4 phone calls all to xxx + i was charged everytime .it took me over an hour and a half + all i wanted to do was buy a pay as you talk dongle .there was a problem doing it online as the dropdown options wouldnt work on my mob to allow me to select for the dongle to be delivered to the argyl store in glasgow . my question was answered satisfactorily ...the adviser could possibly speak more clearly so as to make communication a bit easier . i rated them well because they solved my problems straight away . phone problem do no care about customers feeling and problems like other company 's x nt speaking politely n nt listen to customer at all x agent helpful but could not resolve issue .i changed tariff to one net and now voicemail has n't worked since the swap .not able to resolve until tomorrow . queries answered quickly i have been a customer with you for about 8 years and always had excellent service use visa card to save time and fraud but to no advantage the guy was nice and done what i wanted been with xxx for years and most of the time the adviser i speak to is very helpful . your computer systems was , once again , `down ` .this has happened to me several times in the past , nor could i get any info on my account when i signed in online as you were experiencing problems there also .your adviser was polite and as helpful as it was possible for him to be . prompt , helpful , no fuss prob not yet resolved but xxx rep to work on it tmw . got good information very satisfied no customer loyalty discusting way of not helping when in difficult times the wrong top up voucher had been bought for me and i wasnt aware of it so after several attemps my phone was barred .wheni rang up i was told there was no bar on it .itwould make things much easier if 901 was free .i had to buy a xxx sim and top that up jurt to be able to ring you .this is a temporery number my other number is 07881761079 and i think i should have been reinbursed the 5 pound due to the inconvineence .thanks that is what i thought was right .the young lady who helped me was quick , polite and helpful .i do appreciate , free calls and text week ends .the grab and grow is not for me i 've been a long time customer , over 12 years on the same number very pleasant and helpful 1 . prompt and helpful 2. issue not resolved yet 3. same as 1 . your staff has got a attitude problem because the man i delt with nothing was to much trouble good help from advisor but no one can tell me when xxx are going to sort out the constant lose of single nice friendly helpfull lady firstly te phone was hung up on me and den when i called back i spoke some lady she gavemost horrible customer service she was very rude gd service the operative was polite & very helpful . had my query sorted in 2 mins and was very pleasant i love vodefone for family and friends but my signals not that great x prompt and considerate response to my query regarding rapid use of my credit on account of my smartphone . the first person was dismissive and did n't .r i recommend xxx because the coverage is normally excellent and though 3g speeds can be slow on my iphone they are good on my ipad .my query was resolved and the guy on the phone was friendly , knowledgable and helpful . the patenting advice he gave me !and then left confused , after he told me i ca n't alter spendcheck on my daughters phone , allowing her to run up larger bills .i did ask to speak to someone else , he did not allow me to . there was slow and unable to give me the correct information gud advicer the customer care department i need do n't work weekends good service been customer for many years with many contracts .but let down by xxx a fewtimes on issues i was looking resolved . very helpful my problem was n't resolved . i phoned customer services to cancel a service i no longer use and for ease i thought by making a phone call it could be sorted on the phone rather than get told i had to send an email to cancel the number .it would be nice to think that as customer services and by the name customer services their could be some flexibility .my contract only has 12 months to run then i will be looking to see what is on the market as a main feature to keep customers is flexibility and not reading from a script they really were helpful .tho i was disappointed that i had to call re up contract and it not suggested to me in light of my complaint ! what one my query was handled in a professional manner and prompt and l am pleased thank you because they coundnt do anything to change my network its so low and rubbish end of safe call answered quickly , dealt with efficiently when i was extending my contract i was told that after 9 months i can downgrade my contract , which i ca n't , i was told that i have unlimited internet , which a do n't , last week i was told i do n't have any wifi mb 's with bt , but turned out i do , even after 10times try i cannot my xxx app make work .but adviser were wery nice , she understod my problem , but unfortunatelly , she could n't help . adviser informative and friendly . top info good , quick service ! ! as i 'm not a happy xxx customer , you are always changing things & do n't notify customers & i receive snotty texts from you about paying over the counter in a bank good service .problem solved a very polite and patient young man , after a frustrating time before trying 2 use 34444 which would not work 2 try 2 use family and friends nearly experience i have with xxx these days is rubbish and completely frustrating .you 've taken ur profit drives too far and its becoming blatantly clear that customer care is now really low on ur priorities .shame on you ! he helped me very quickly and was polite and very funny so thumbs up to him needs more people like him and enjoyin the deals xxx has to offer very friendly advisors and very helpful 0 you are rubbish it was a prompt and friendly efficient service .thank you do n't know just every thing i wanted to know my problem was fixed easily and quite quickly could n't do what i wanted and advisor left me on hold for ages it was good customer service there just could me been more to give me advice and also being put on hold is not a very home thing . just the standard the advisors try and help because i like xxxs company the advisor was really helpful she made my sunday : ) poor comunication skills , no manners or customer service knowledge .problem not resolved agent was lovely !could have better priceplans to match other networks no im still waiting four my internet very happy with your operator .although it takes sometime to get thru to one post your fixed messages . xxx do not care about there customers and only care about about getting peoples money happy with the service and signal that xxx provide , my query was promptly dealt with and given a reasonable explanation my query was answered quickly as i wanted to add another number to my family and friends and the woman pointed out i could add more too so good service thank you unable to help with blackberry additional user . i called up for advice and was given it .also the advisor said he could do the alteration i was asking about and did so while i was on the phone .very helpful . service was perfect quick response from phone call . the customer care team were very helpful and understood everything that was going on .they gave me great responses to what i asked and sorted my problem straight away . the advisor was lovely .i 'm still wishing id not renewed my contract with yourselves .can't wait till .itends . i received an answer promptly ... great customer service because i am fully satisfied with ur service phone not fixed 1st wuestion takes a lot time to get threw to customer services keep getting pass on long term customer , happy with outcome of enquiry . i was very happy with the service i received this evening to resolve my problem ma problem was n't resolved xxx does provide good service , the advisor tried her best to give me the best offer for an upgrade but did not meet my needs , i am very dissatisfied with the upgrade offers . because when i told the care team my problems him/her resolved it asap !(y ) :d satisfied because it was n't resolved polite , very responsive and professional help desk unrespectful response my issue is stil not resolved , i am hoping it wil b over night.thelady who dealt with my issue was very friendly . my recent covers action with the operator that handled my call was faultless , the reason for my call was for an additional handset to be added to my account which did not turn up when suppose to paid to have my phone fixed which it was n't so when i phoned to sort it out it seemed to be more work on my part and not xxxphones i gave a ten because the problem was solved after the phone call and i gave 7 for recommending it to people because i probably will good service very happy with he customer advisor , i rated overall eight as i was told in store of a service which is now unavailable , which lowered my overall scoring . 1 ) advisor found prob quick & eff .2 ) prob sol offered by team quick & eff .3 ) xxx need to be more comp .min call char up tn 25p fr 15p i had to call twice callum ( hope i 've got his name right ) was easy to hear that 's nice !lost my connection and he called me straight back he also did security checks at start of call answered all of my queries and asked if there was anything else he could help me with !what more could i ask ? i think the non paper bill system precludes your older customers from access bcause they dont have computers !your website is very tempermental and not very user friendly !even your member of staff found that he couldnt access the site !paper bill 4 those exceeding contract ? no the individual was n't clear in his speech .remember i am a lay person who knows nothing about available xxxphone offers ...it felt like he wanted me to upgrade without the need to explain the tarrif... pleased to have problem solved . the customer agent was respectful . he is well versed with the questions that have been asked . the problem was solved . took me an hour and finally goin online before i was able to speak to a human being service is realy good and the tone is realy friendley was resolved efficiently and politely . the person i spoke to was cold and not bothered at all i have just paid a four hundred and ninty pound bill to you and sent a text to say i am in arreres checked bank you have been paid the money all the girl said over and over again was the systems down she could not be bothered 0 because your company told me lies and fobbed me off.absolutley fuming about your customer service until i spoke to the lady tonight who was fantastic .i highly recommend you get her to train your shop staff .very very unhappy customer ! ! ! ! !i will be making an official complaint ! heellllloooo ... if you are human you should have already read your answer ... no, this is the fourth question and you said you 'd like to ask three . good customer service the issue was not handled to my satisfaction . the problem couldnt be fixed until tomorrow well they were helpful this time but not very good previous time thats all really . sorry too busy answered everything i needed and gave me reasonable solutions gd customer service very good service .given i love xxx pleasant helpfull and kind my problem is worse now than before the adviser advised me what to do .not happy at all will be going else where and cancelling . world bundle banding is poor the advisor told me exactly what i needed to know and he was easy to talk to.thanks usually very happy with telephone service was dealt with quickly , efficiently and satisfied with result well have n't had bbm for the past 3 days even though i have paid for it and subscribed , i have rang xxx a number of times and they still have n't sorted the problem , but everyone i have spoke to have been very polite was happy with service wogga wogga and gubbaly gubbaly being evacuated due floods .could not make up these aussie place names ! ! ! ! was cut off 3 times with no call back the issue has not been resolved . advisor dealt with query perfectly .no issues at all , phone answered quickly and have been a loyal customer for years query not solved got to ring back tomorrow my bbm is still not working i was cut off 3 times and still not working i 'm annoyed because my blackberry messenger is not working my inernet is not working i persuaded my far flung family to switch xxxphone .its taken a week so far to not resolve issues of access .itsnice to have polite service . no xxx just do n't like to help if your not happy with your deal like i have 3 hand sets and have to wait till next year for an upgrade on any of them i think xxxphone as the best deals easy call no wait did all i asked i want to apologize for the language i used .but i was being lied to .i do n't appreciate that .i have managed to resolve the issue ...in spite of your technical team .they were useless . because i was satisfied with my query thank she listened carefully , spoke clearly , was not patronising and dealt with both problems to my satisfaction . q1 very good customer service and uk based q2 phoned to upgrade and advisor talked me through all options q3 very polite , knowledgeable and friendly made upgrade very easy thank you great service ! i hav been wid u 4 years n never had a problem wid u ? experience was less than perfect due to online system being down so i had to call customer service the guy was very quick at helping and solving my problem .very efficient .thanks just answered honestly query was resolved quickly and with minimal fuss . still waiting for the text with the new code that i called customer service for .yet managed to receive a satisfaction survey ! to slow and that is 4 questions not excellent service and a patient advisor lady was really pleasant and tried to help but this is second call and still the same problem .i did not think what she was suggesting would help . i am very happy with the service i recieve and if i should have a problem it is always resolved by a very helpful and polite member of the team . i have six contracts on my account and was just asking if i upgrade one a little sooner seeing as i am a good customer bills all ways get paid on time and she would n't even let me speak to someone about it she was very rude i wanted to use the text service to increase my internet access but when i send the text it comes back and says there is a problem , when i call 191 they say they fix it and to text again but still says there is a problem and to call 191 like the value for money and customer care i asked about my plan costs gave 8 only because it took a long time to get through initially . i am usually more than satisfied with the customer care given but it just so happened that this time i had to make several calls to be given the correct information so wasted my calling credit . adviser was very helpful and pleasant completly satisfied with service received . do n't get scottish guys answering calls , ca n't tell a word that they are saying ! i gave top ratings as i got my internet sorted within a few minutes and just very happy with the advisor thank you again good customer..professional manner well the person had a attitude could you help me with my blackberry please pasted around put on hold then told closed partner still has no service he needs phone as is manager on call 24 7 the pin i jhave been given is incorrect so ca n't do anything i used to be with you years ago then i went 02 and when you rang them there were not as nice or helpful and told to many lies because they were my ratings . i have had problems with phone from day 1 delayed by xxx for exchange for different phone told to spk with apple did apple told me to come back to xxx spoke to lady who told me to reset phone connect to internet and run through checks phone still has issues exchanged phone still has issues replaced with reconditioned phone still faulty called to change phone for samsung galaxy s2 white and start new contract your call operator refused me even though xxx caused delay over the first 14 days and to replace a new phone with a second hand one reconditioned has made me very aggrieved to say the least thanks not happy with xxxphone when my contract is up il be looking else where no the advisor who dealt with my query was very helpful and explained things very clearly . after calling several times to other operators and not getting anywhere , it was good to speak with someone who knew exactly what the problem was and to tell me with confidence that he would solve the problem which he did , thats why all tens .tommy . not sure about the answer i got regarding my question always room 4 improvement . very helpfull and understanding staff resolved my problem very well thats what they deserved prompt , helpful and courteous i am very happy with both the service and the network problem not solved , this was second call of day for same problem .ur system apparently down .adviser herself was helpful + friendly adviser asked the right questions and provided right answers still waiting on txt for fone setting 's that was to arrive in no more than 30min .now on 45min and still no txt .girl that transferred me to technical dept was helpful . well the service was very good ...and the operater solve the problems that i had ...so thanks to the operater ... my internet on my phone is still not working even after i 've followed the instructions over & over again , it 's ridiculous . because i wanted restricted access removed and it has n't worked ! ! ! its still on ! ? ! how well the phone call went .what else . the girl i spoke to was able to help me with a solution to my problem promptly no because i do not appear to be charged correctly .secondly i was told that my account is corporate and not small business , yet we are a small company ! every time a have to contact xxx i have issues , despite being a customer for almost 16 years ! he satisfied my query because he acknowledged what my needs were .he was helpful .i have always recommended xxx becos i have found them so easy to approach . i rang to fix my internet connection but was cut off half way through still got no connection we did n't get given the code we asked for !very disappointed and annoyed , we required the help but did n't get given what we asked for . i think that service was good and it deserved those ratings have found your customer service nothing but dissatisfying bcoz i was pleased wit my service , bt a hav stil had some problems with different issues over the past few year .n am havin a problem at the minute wit my sim n fone so am payin a contract on a fone a havnt been able to use since monday you did n't bother finding out why i was dissatisfied last time so i wo n't bother now staff were very helpfull .and understanding . good service because you dealt with the situation very well , and had all of the answers i was asking for .thank you . always a good service problem dealt with swiftly service was good - nice lady who answered and did solve my query however the new number she gave me was already in use by someone .it was a duplication .now i have to wait another 24hours with no phone as will have to activate again it would of been 10 on all answers .but very unhappy about free weekend calls and text .this hr why i havnt topped up last two weeks .text never go through .sometimes till next day .and also neva get through to my family and friend contact weekends !but service today with burner service was very polite and very quickly resolved .thank you they did not send me my settings 2 my fone disappointed could not tell when phone last used . i did not resolve my problem it wovld be nice 4 someone who could help good all round service the signal is not very stable and some of xxx advisors need to speak a clear english because i was satisfied with service he failed to call back to conclude the conversation when we got cut off it seems not normal that you question your monthly bills .you cannot have any paper bills and there is no interest at all in the customer ! ! ! i asked your operator a question about a sim card and just did not want to know i was asked yesterday from a friend about changing but with that attitude i told him not to still having problems with phone / network cause i recieved a new phone through my insure .yet it wasnt a new phone and it freezes constantly and the back button doesnt work helpful +quick your team was very polite & helpful , and gave me time 2 explain myself . i really like xxx i dont fell rip off could not speek to an advisor , amd was put through to the wrong department hmmmmm. .no unfriendly , unsympathetic manner and total lack of customer care standards well i did what they told me and it did n't work but they were really polite we 've always had insurance on all our phones , we really thought there was insurance on a phone that had been stolen , but for some reason there was n't .we 've just had to go out and buy another i phone which we could i 'll afford , but needed for work reasons .the women who took our call about the phone being stolen was quite unsympathetic and basically sounded bored . good service having issues with my phone and i am unable to contact the correct department to deal with these issues .i also feel when i eventually do get this problem fixed it will cause a great inconvenience to me . i rang to complain about the network going down a week last saturday & was off till late sunday that weekend !all the networks were on but not xxx !that 's why i 'm thinking of changing to another network ! polite helpful and efficient i need to be able to access my voicemail while traveling internationally .verizon offers this .at&t offers this .xxx seems not to .customer service could not help me .no one re 'd my email .also you dont have 24 hr cust service .very disappointed . i could n't top up my phone as my card expired and could n't talk to customer service to change it as i had no credit to call to be able to top up . ive asked to block a number from phoning my phone and was told it wasnt possible ,im very unhappy with this as ive had to get the police involved . my problem was solved straight away for q2 what i needed help with it was n't on custormer service very good service very good all round service . quick and helpful my query was dealt with immediately and the advisor was polite and helpful adviser very rude threatened 2bar my number from emergency top-up line before i 'd even had the chance to explain what my problem was . helpful , sympathetic , dealt with claim and replacement delivery due next day . the gentleman who dealt with my problem ( lost sim card ) could not have been more helpful orefficient many thanks 0 service is brill as ever i 'm not happy overall with my service with xxx . the phone call today was fine but your customer service in the past hasnt been she did the job quickly and efficiently the adviser dealt with my query efficiently . member of staff very polite and fast just disappointed with xxx in general . . i got intouch before to no joy about loosin my credit i was told that u goodnt anything about because the xxx automated menus are frustrating , confusing and try to trick you into not speaking to an advisor .because you use foreign call centres .because your advisors make mistakes on my account which led to my phone being blocked whilst abroad .because your call centres are not open 24 hours to sort out problems .i hate xxx and ca n't wait to leave when my contract is up - truly the worst customer service ever . sorted everything out overall i have no problems with xxxphone .staff always very pleasant and helpful .on this occasion i was transfered to another person and not advised of that , so had to repeat myself . we have had no signal for 11 days .i work from home & its been a nightmare .the people i have spoken to have all been helpful .but 11 days on i still have no signal 10 very good service your a good company everything was good .i marked xxx down because generally they are more expensive than other networks , and also because on my last 2 days before i receive my upgrade i ca n't receive emails or use internet on my old phone as my tariff has already been transferred to the new samsung galaxy 2 that i have n't received yet .this is inconvenient for me . i have been miss sold a product that i did n't want , now i am stuck with it for 24 months .i just want my old contract back and then i can get back to normal .i did n't want a business contract it is n't for me . quick , nice and polite have been with voucher for a long time and always find the company very satisfactory plus your net work reliable friendly & efficient customer service ! the advisor was extremely polite and very helpful , but i have had many problems around my phone since i 've been with xxx tom was very polite and helpful and informative . advisor understood my issue went and found a solution all within call u sorted the problem out straight away job sorted changing my address has been a frustrating experience .i have emailed , trying setting up log in accounts , visited a store and then had to call xxx .this is based on the steps from my last invoice which has a incorrect email address on .that said the call centre member i spoke to was extremely helpful .as for the store member in guildford well you pay her wages , i would n't . quality of service first class service yeah if you ring we were given 30 days to pay our bill on friday and woke up monday to find we were cut off as a self employed builder who needs his phone i was not happy about it .and its not the first time it has happened ok well mannered service this time .sorted the problem with apologies for inconvenience such a nice helpful person .on a few previous occasions advisor 's have been downright nasty but the likes of most recent dim 's the nasty 1 ) enormous bill as a result of the addition of significant debt collectors costs without any notification or warning from xxx or even temporary suspension , 2 ) when requested why bill was so high , no information relating to costs of debt collector 's bill was mentioned but instead told was a result of over-use of internet , i .e . mislead .3 ) astonished to be treated this way as a loyal customer - charged substantial debt collectors charges without any warning , 4 ) will definitely be looking into changing service provider . all helpful staff they were very helpful i believe the figures speak for themselves ! was told my problem was resolved which it was n't which has now resulted in bank charges ! have 4accounts &have been with xxxphn a while&neva had any problems&advisors always helpful staff very helpful but problem not resolved generally good service , but adviser could have been a bit more proactive . okaii welll today i topped up 10 pounds and i needed to activate bbm it is to complicated to understand and it took my credit instantly nd i did n't knw and yet bbm is not working and my internet is n't to and need help because that is how i feel my experience was ! i got thru str8 away , operater was clear & helpful , my problem was easy 2 fix with ur instructions .thank u .howard good patient and friendly service because my you took 1pound of me for internet that i dint no ov ? the lady had a very friendly & professional manner & was able to help & advise me quickly & efficiently . well only had the phone for 7 days and used it once and it does n't work they were very good staff you need to keep people like them very precise answer and a pleasant person to speak to . there is a problem in my area you are working on - i ca n't get proper signal and need phone for work questions 1 and 3 adviser really helpful but q2 though xxx wud be able to retrieve some conversations made thanks the person who delt with the enquiry was very oblidging but the problem i have with the phone still exsists she was very helpful and informative !she was friendly and did n't rush me !i felt like she actually wanted to help :) ! very hard to hear .misleading information regarding international data tariffs .terrible help from a follow up call to query data charges made today , 10th march i am trying to make you go away xxx treat me as a customer very bad not happy found that viewing my phone bills on line confusing , the adviser helped me very well . box of red as well please .x unresolved issue since 1st march i just think that all my needs are met , .i feel i am in safe hands no matter what time it is happy with ya got the answers i needed and it was swift and accurate nice lady on the phone but she could n't help .i believe i was misled when i took out a sim only contract last year .call me if you want more details . pleasant to talk to the rating reflects the defensive nature of ur staff , and not allowing me 2 fully explain myself - just interrupting , and lack of empathy , or willingness 2 help .just repeating standard information .in contrast the earlier staff member on friday 2nd evening was the opposite .i hope this feedback is used 2 change this staff member 's attitude . no this is now the sixth month you have calculated my bill wrong due to international calls everytime i am assured it has been fixed then the next month i have the same problems ? ? my texts stopped working and iwas frantic one fone call fixed it thank you 5 was we always have to ring u about my husbands bill not being correct nearly every month r10 's because staff , i can understand everything they told me which is very important .any probs i 'll talk to u lovely guy - went to a lot of effort to give me what i needed answered all my questions . quick helpful service .helped me with just what i needed just a good service n it was sortd quick clear straightforward instructions i could understand ... the explanation from the advisor was very helpful and he was so pleasant towards me as i 'm not very good with technical things overall i am satisfied with the service i receive from you although this is not the 1st time i have had to call about billing problems which was why q1 was only scored an 8 and an apology would also have been nice once i 'd alerted you to the problem i found the staff quick ciare and very helpfull as they allways are . very unwilling to help and gave no solutions , to me , a customer of several years .i will be leaving xxx as soon as my ridiculously long contract is over . happy with your service thanks agents were helpful but now i have to take my phone to a xxx shop .feel like it was a wasted call , i could have gone straight to the shop . the service charged me 25p for the first call and when i had to call back a second time to find out why the problem still wasnt fixed i was chaged another 25p and the problem still isnt fixed even though ive been told twice that it is .all round pretty rubbish and quite poor so from me you get 0 out of 10 the reason is because i have not had itemised bills , which i always have , sent to me and i am told i will have to wait 8 weeks which you and i both know is rubbish .i want itemised bills so i know what i am paying for .i will not pay my bill on line , and i did not like the tone of the person i spoke to . excellent service . issue sorted .staff member v pleasant and helpful .easier than thought might be call quickly answered phone agent was friendly and polite the reason i called was dealt with quickly and efficiently the customer advise and politeness were first rate and all was explained in detail , a credit to your team . because the person was very polite my line is always being cut off due to another line on the account which really pisses me off , , emma was extrememly helpful this morning by temperarily resolving the issue , about from that as soon as my contracts up i will be going to t mobile i will be calling u again if the problem is not sorted shortly . very friendly service , helpful and prompt . well i did not speak to anyone , after waiting for ages !cause the signal is **** in areas !also , you should offer to call back customers , as the iphone had limited battery power !ages ago your company without speaking toe the account holder , put the account to my boyfriends phone , which is stupid cause , he is not the account holder !also , it creates problems when i ring up !he also gets updates and info about the account not me , which means he has to tell me stuff , and in the beginning he assumed we both got the info .can you sort this out please !also , can i get a call back from the technical team to sort out my phone !asap ! so far so good even though your deals are not as good as competitors , which is the reason for my change of mind , i still feel that all the people i have spoken to over the last few days were very nice and very helpfull was fast on the fne and all good jus hasnt activated yet the touch phone 455 is blood rubbish and it went in the bin and very upset because u took all my points of me for that blood touch phone that was blood rubbish a very good service friendly and helpful staff i was just really pleased with the way my concerns were dealt with quickly .thanks the advisor was fantastic , my query was dealt with very promptly and efficiently . exspencive and much more original problem should not have happened and the following calls would not have been needed nor the other mistakes made because i always pay my bills been going through a ruff patch lately and dont get paid untill the 16th march and been in hospital but still your going to suspend my services on the 9th march instead of givin me that extra time has i always pay my bills yeah ur signal in my area is terrible i pay 30 pound per month. i ca n't use my phone when i want we go days without a signal i have lost 400 pound in buisiness last month becuse ur signal down .uwant my money evry month but i do n't get my moneys worth .that 'smy reason efficient and helpful assistant ( dave ) who was very knowledgeable about products/services . this issue started friday .nearly got finalised saturday and now we are back to square one today .no one seems to add notes to the account to explain internally what has gone on before ... because of a very helpful member of staff excellent customer care ,good network coverage been trying to resolve an issue thats been going on since mid january and seems nobody sees a query through just passes over to next person.im in credit and cant have my money back due to your system .not very good on customer service or customer satisfaction . phondd with a query this morning and the girj was polite and very helpful solved my query instantly 1 .i tried 4 days 2 get i .o.u . 2. 2day i cant get my rewards code wiv grow 4 . o i can go on + on absolute rubbish i was cut off during my first call this morning then i was told i would be phoned back and have n't been i was offered no information and placed on hold for nearly 20 minutes during the duration of the call while the agent read my notes only to tell me he could n't do anything , utterly pointless and a waste of time very satisfied with the help i received :d because i like being with xxx phone dont really ever have any problems with vodofone , only problem ive had is phoning 191 and the option to pay balance never lets you so have to speak to advisor .its a pain having to call and wait and pay extra to talk but staff are all helpful . because my problem/question was answered & sorted . have been with xxx 4 a number of years .what can i say i received a text from you to call you but you did n't know the text had been sent very satisfied with the outcome the lady who took my call was very pleasant and understanding , she explained clearly about a sollution to my questions , she explained why i couldn ,t conect to the internet on my mobile even though i have purchased a freedom freebee that i cannot use on my new blackberry phone , a refund would be nice , cheers i was not very happy with the outcome of the call as previous to this i had been given incorrect advice and the rep did not seem to want to help resolve the issues since iv phoned and asked for the content control to be removed , its worse ca n't do anything on the phone without content control coming up or restricted access i was told that i could upgrade my phone by feb of this year ,now ive been told this is not the case ,i have to wait until july .im not very happy cos was polite and awnsered my querie told me wot problem was and when it wud correct its self i like xxx i think xxx is a gd service i ca n't get the query sorted until i go abroad again so i do n't have a resolution ad yet .phone was answered promptly and the girl tried her best and was helpful . i have had a lot of problems with my handset , my account , and with xxxphone generally , so i would not recommend your company .however your staff are usually very good which is why i 've rated them more highly .thanks . been with xxxphone for a good few years and always been satisfied with the servise and slso like xxxphone friends and family for my son and grandchildren to get in touch if needed if no money in phone to get in touch never had a problem with xxxphone im a businessman who knows how important good customer service is .the lady who delt with my enquiry was friendly , polite and professional .you need to keep hold of her . issue resolved effectively , but i had to ask for clarification on a couple of points so not a perfect 10 overall satisfied clear to understand what i wanted to know . no always satisfied , thanks the operative dealt with my enquiry with speed ,efficiency and good humour ,a very pleasant experience your operative was very good understood and reacted to what i needed . good customer service the adviser was clear , polite + helpful + got rid of my problem promptly .the only negative bit was that my problem was that i was being charged 4 incoming texts + i wasnt reimbursed . the instructions were easy to follow and the adivisor was helpful clear and preside the query was to do with an outdated error message on my partner 's w205 , which although unresolved , was dealt with sensibly . problem not resolved seem 2 have got duped in2 a contract from pay as u go the other year but have a crappy old phone held together with gaffer tape !hello virgin mobile ... problems with upgrade , overcharging of sure signal friendly and helpful staff i 'm disappointed in xxx over a complaint but the lady advisor helped as much as she could . call operatives very good but signal coverage in my area very poor . i tried to sort problem with bt and blackberry .they were unhelpful .your lady was very helpful and sorted my problem ( in a kind manner ) in minutes . first of all the first person was dealing with me did n't know much about upgrade and pass it on me to another person after putting me on hold for 5min .the other person was n't really clear in terms of i could n't hear her properly and she sounded like she is still sleeping .she put me on hold as well for another 5-8min .not enthusiastic at all i felt like i was trying to sell something to her not she was selling to me .the whole phone call was for more than 20min and in my opinion it could be easily 10min or shorter . yeah my problem was resolved asap i am always impressed with the customer service i receive when i have to ring xxx , however , reception and price ( too expensive ) , would be the reason i 'd struggle to recommend to anyone else .thanks the person i dealt with was very obliging although i was n't happy about receiving an used phone . cos the person i spoke to was bet abrupt & rude yes you very good to me the way my problem is unresolved and this was the 4th or 5th call to customer services .if the bis service is not on my bb by tomorrow i will be forced to go to o2 instead , disappointing as i moved from a corporate xxxphone account to a payg account last thursday ( not easy either ! ! ) as i thought it would be easier , thanks pauline freegard i feel that ratings are fairly self explanatory . fast response time .good advice .more minutes upgrade pronto yes the lady woes verry nice and did it quick always been with xxx and i intend on stayin with yous ,always very helpful . the last person i spoke to was really helpful in the situation i 'm having at the moment guy was helpful and proactive , explaining this to check on the phone before leaving . the first one told me i could n't do what i wanted to do .the second one told me it was 'no problem ' and sorted it straight away . 3 attempts to get through in a cue for 10 mins plus on first 2 occassion .rude and poor service to be messed about all day i had a friendly and efficent adviser that was able to give me the help i needed without taking up too much time . put on hold several times .not offerd sutable update .shopping round . because i was helped with my questions yes my first call and 2 people i spoke to we 're not helpful after being on hold for 45 mins was told to call back 2 nd call on hold for 40 mins between departments but the 2 staff who delt with my call were very good 2 calls 2 totally different experiences good understanding i moved across to xxx on 24th feb however both my phones are not working properly this is 10days on .i find this totally unacceptable because they could n't do what i wanted but told me how to solve the problem were very polite cheerful and efficient i still never got a full explanation still waiting to here more soon that 's y i 'm not completely satisfied very satisfactory over all , matt who i spoke with was very polite and friendly my request was unusual and i did n't expect there to be an agreeable solution but i was pleasantly surprised and happy with the proposed resolution which was executed efficiently .this kind of service is why i 've been a customer since 2006 . efficient no nonsense service from someone well trained and with a good attitude . nice operator grief to help but did spy know answers very good customer service took 6 calls to get through to correct technical help ! ! was n't able to action over w/e and as yet issue not resolved .everyone polite but need issue sorting .check notes for 07920772747 .peter service is in the main good .customer service great especially in corporate team . everyone worked hard to solve my problems .many thanks too to tina in customer services warrington .a true star please pass on my thanks vic wordsworth disappointed with sale of phone and contract staff good delivery good i think xxxphone on the whole is a complete rip off and would advise anybody considering an account with you to look elsewhere xxx is the best understanding mobile company around .xxx doing a great service keep it up .thanks again to every one involved with xxx my phone is broken and i am without service and under contract and you will not replace my phone . you can phone me to find out as it would be too long too text good service because i love xxx . the person i spoke to wad as helpful as xxx 's rules allow .but i have not had a reliable phone for over 4 months and xxx messed up my billing .i also believe i wad pressurized into taking this contract . ur staff member was more than helpful 2day and explained things clearly 2 me . last week told upgrade due today .today being told next month .shoppingaround today to leave xxx gud service xxx does not value its customer friendly , yet professional manner my questions were answered . always friendly customer agents and xxx service is all-round very good .always handle my questions well and xxx always help me if i ca n't make my bill payment on time xxx always happy for us to agree a more convienient date .keeps me happy and i recommend xxx . the service provided was excellent . small query , dealt with efficiently good service a pleasant experience ! bad communication , bad customer service , generally poor service throughout .will be moving our business account elsewhere when contract is up . xxx does not have 3g everywhere .my query was efficiently resolved .the adviser was well mannered and quick . very helpful !excellent service ! my problem was handled quickly and totally free from any complications .the young lady was extremely bubbly and helpful .she was a pleasure to talk to , resolved my query competently and is a great ambassador for your company : ) customer service is erratic for standards .xxx systems could be much improved regards topping up etc .and customers who have muptilple xxx items seem to be penalised as we cannot topup these items as we are deemed to have ` too many ` items attached to our bank cards .this would seem to indicate that xxx wish us to use other communication providers , if so , i am more than happy to do so . customer adviser excellent but your automated phone direction service is very poor if phoning from a different phone very good service quick , via text .mind you it still wo n't except my password where requested . nice guy to speak to . brilliant customer service and very helpful thanks my query was handled quickly and politely . good adviser ,really helpful ,but i have called 3 times and still not recieved web settings . ok service , bv was reluctant to give new phone suspended my account without any communication .very cross about it , i have spent 100 's with you and treated v poorly both operators were very helpful because i got charged twice for 1 month , got cut off twice in two weeks its just not good enough i rated your questions of an overall judgement of how i have been treated over the last few months ! no on this occasion , polite and helpful , and english speaking which is easier the information required was provided in a pleasant , polite and efficient manner . i have had a terrible response from xxx in dealing with my complaint .promises made and no ownership or calls back .i phoned today again to make a formal complaint .the advisor today , was open , friendly , professional .he took ownership of the problem and resolved it .he was a great listener and handled me perfectly .as a result , i withdrew my complaint and gave almost perfect scores .i would promote him , and sack the other 20 people i spoke to including 2 non performing managers ! very efficient service without any delay on the call ... i am not happy about the lack of explanation as to the process and time lag in applying the discount to the account in question .the whole process of trying to have the discount issue resolved has involved my calling once a month and having to go through the problem each time .i accepted the xxx offer expecting a superior service instead i have had stress and worry thinking i have been misled by your sales .the package was promised at 23.25 including vat per month including a number of extras for free and that is not what i am getting .i am still waiting for this to show on my bill .i am told that the free unlimited web access was preventing the discount from being applied .this is not acceptable as an excuse .i have been a customer of xxx for over 20years and feel that your standards have dropped and can no longer recommend you .as an it manager i have been responsible for introducing xxx into a number of companies however i you have lost my confidence and i will no longer be recommending you . i was very much impressed at the service given i top up a fair amount a month and i dont get enough txt and when i run out of tx and desperatly need free tx i have to wait to a certain date to get them even if its an emergency . no overal i am not happy with xxx .today service was good .finaly advisor who found and propobly solve the problem .anyway it was after third call an online chat . my bill was over due and your not going to cut me off before i settle it jenny who i spoke to was helpful , friendly and overall exceeded my expectation of the service i thought i might get !to the point i even tried to find an email address to let you have my feedback and cleverly you sent the text .all credit to jenny i got everything that i asked for very professional answers to all my questions .very satisfied . i thought the whole procedure went quickly and smoothly with no complications the service was ok - the person was helpful but did n't feel like i was wowed by the service which from a company as xxx you would expect - as i have been with xxx over 10 years i do n't feel any incentive to stay generally as offers are not targeted at me ? eight she was quick efficient and resolved my query in a polite manner you could not help sort out a easy problem for a customer who as been with you over 6 yrs and spends over 70 pound per month your customer care team is very good anything you ask or want gets resolved no problem at all thanks again a very happy customer couldnt hear what the advisor was saying to me & the line was terrible . no clear information given to me when i first realized there was a difference when taken out contract on smart phone , between the sending of sms & mms .although i know the difference between the two did not know you would be charged when you are offered unlimited texting in the contract ? ? ? ? . i was kept on hold for approx 20 minutes on two occasions as operators were all busy .then i was transferred to other departments then because i did n't know the answer to a security question related to my corporate phone the operator would n't deal with my problem kept waiting for response .when answered ,put through to anotherdept and no reply . not happy with the overall service provided by yourselves good service . my problem was resolved and the operator was very helpfull . quick and efficient service , very friendly and informative agent who took the call ! quick service that solved my problems had excellent service 10 problem never got resolved call was cut of twice with no call back .you 've billed me for cancellation and i have n't cancelled . excellent service ! no! the lad couldnt answer my questions because it was about the internet but when i asked him for a number for an ombudsman i was cut off nope cause i 'm afraid i do n't have time .all in all a good experience . easy to deal with problem promptly i had a limit put on my account but low and behold one i reached my paid limit even though still had free minutes etc i was unable to use them so therefore of very happy with the service you are providing ! very happy lady and very helpful : ) awaiting call back ! adviser was pleasant and helpful .any confusion remaining is .due to my own lack of knowledge of the phone happy with service . the first time ever the adviser was unhelpful and condescending !his info was in direct conflict with what i was told when i called in december it wasnt about the last call frm xxx i spoke to different advisors and the 1st advisor spoke to me wiv attitude nothing was sorted out from xxxs end .i had to make numerous phonecalls and still my issue was not dealt with .information i was given was not relevant to me . he was very helpful understanding professional and did n't push to try and sell .verypleasant all round good service . i like the servise , plus the customer service are very cheery and helpfull , and they do there best to solve any problems facing the customer . because after waiting over 20 minutes on each call , the problem i had has not been resolved because i have had no signal in manchester city centre for 2 weeks now , and the advisor i spoke to hung up on me .i 'm going to go to orange , you are **** the gentleman i spoke to was very helpful and answered my query quickly and efficiently good service serive i received was fine . very pleased with it all yes the guy in the technical department said he cld not understand what i was saying and very rudely disconnected the call. i recomended xxx to my partner and he left o2 to join wee have been having problems with some of the settings in the nokia lumia 800 and know one seems to want to help resolve them every advisor i speak to seems polite and helpful but xxx never resolve my concerns and i end up with more problems and making countless phone calls all questions answered xxxphone are the best network ive been with .my problem couldnt be solved on the phone .the advisor i spoke to was extremely helpful and did his best to sort my problem i was very pleased with everything i asked very helpful and polite pricing is exorbitant , no justification . always found staff , friendly , helpful & efficient , that 's why i got my parents to transfer over to xxx . the adviser i spoke to was very polite and extremely helpful , a real credit to xxx . would n't recommend xxx as pay monthly too expensive n ca n't wait to finish my contract to move .also the signal service is n't as good as my families phones with other net works . i was happy with da way my enquiry was delt the reason for the ratings is being told conflicting reasons why i have been having problems with my handset . simple question answered well enough great service kind very helpful staff was not happy with my bill at first , got charged a lot more than i should of , the people i spoke to helped me , and knocked money of my bill , so felt a lot better and was happy then satisfaction . 8 sorted problem out quickly a had to phone 3 times before my problem was sorted very unhelpful customer service woman but an excellent manager has picked it up otherwise i would have left xxx q1 . struggle to keep paper billing .q2+3 .call handler was polite and helpful . truthful thats all quick efficient and friendly i believe that your business is motivated by relationship more than just sales .you listen more and implement what the customers are saying and that is your strength .i enjoy being your customer the advisor did the best he could in the situation hence why i gave him a 10 .i would not want to really recommend xxx onto other people as i felt the service throughout my upgrade was poor .firstly , you charged me extremely high prices for the iphone when carphone warehouse were offering me the exact same contract through xxx but with a free phone .however , i pursued this issue with xxx and they managed to reduce the cost of the phone but not give it to me free .then when i eventually receive my phone today , i 've been sent someone else 's phone and sim.now i ca n't even use my phone till this is sorted .also due to the changeover of contracts i have lost my blackberry services for the past 4 days .i am not at all happy about any of this and i am willing to speak to someone about my issues .personally , i think some compensation is due on xxxs behalf especially as i have been a client of your for several years but you do n't seem to reward the loyalty of your customers compared to other phone companies like o2 . the first two were coz its not the first time that the rewards have been a problem .both staff were very friendly & helpful -t 's very simple .the person was very polite , efficient in getting my information quickly and helped with exactly what i needed .very pleasant experience . happy with the service i get from xxx . . friendly , helpful and informative service . i say these ratings because i still have not received what i was waiting for through text message ( pac code ) so i cannot tell you accurately just yet sorry talking to a human being works for me everytime anything else is just **** my call was dealt with promptly and politely . friendly efficient service which got the job done with no fuss or bother .sarah knew exactly what to do and professionally clarified each question to ensure we were in synch at each point in the call a good and welcome customer support experience from a valued uk call centre .thank you with pleasure .i made 4 calls to xxx yesterday .the first 3 i waited for over 15 mins on speaking 2 a person then i hung up .on my 4th attempt i decided 2 wait .from i got through my call lasted 52 mins .this was totally unacceptable .i have been ur customer for 20 years and 2 be treated like this is very bad . completly satisfied with sevice i was very happy with the service i got on going issue nearly two weeks now .it has not been resolved yet . very helpful apologised 4 having 2 wait 20mins i woz happy wiv the service i recieved from the friendly polite advisor very professional and accurate service , thank you well , the lady who dealt with me was very helpful , answered all my questions and performed the tasks i asked her to , fast and proficiently .i was very impressed indeed and felt the high standard of xxx customer care had been met .thank you , for a feel good service . i had to ring up because i could n't view my bill online because you have stopped doing paper billing i have called many times yet felt that i was n't being listened to and my problems therefore wernt resolved .i felt that face listened and gave me some faith back in xxx your chap on the phone was very polite and helpful satisfied with service , helpful staff call and i will be happy to explain both operators gave me wrong sequence of numbers & symbols but i worked it out eventually ! sent from my htc xxx service to this business account client at all time low .sad to have to disrupt business plans yet again for xxx 's corporate failings . everything was good but the problem didnt get solved been saving my freebes for long time when needed it couldnt use them very polite , courteous customer service , also quick and helpful very happy overall with xxx , the adviser who i spoke to was very helpful he dealt with my problem really quickly . when i upgraded at your shop last friday i was left without a phone until the following monday might , despite taking a day off work and two aborted visits to your shop , the guy that got me back online was based in egypt , he did a great job with the aid of an online connection to my home computer .if he had n't retrieved the situation i would have canceled contract ? difficult to know which option to press initially however after that very quick prompt professional service answered all what i asked for , and was very well mannered and polite person , a delight to speak too . have always had excellent service the gentleman even tho it was a minor queary was still more than happy to take his time to help me in a pleasant and informative but still non formal manor . quick , helpful , polite the first advisor was very good and she explained things thoroughly .i needed to call back , but the second advisor did not seem to understand the issue . communication skills by ladie 0 iv been a xxxphone customer years and never had any problems very pleased with how the customer service advisor helped with my query the advisor was excellent .she sorted out the errors on my account in a very competent generous manner .the only reason for the 8 was that she was unable to find out why the error had been made on my account .the system itself was not good as she had problems in accessing my account but i am now going back to paper billing which i find more secure .the service from your advisor was superb and i got through to her quite quickly . the call was handled correctly and i got my qyery sorted in an efficent manner . because the person i delt with sort every thing out quitly and politly no trouble thank you i was happy with how quickly my issue was dealt with today however over the last few months i 've hjad several problems with xxx regarding my blackberry services and on 1occasion it took 2wks and quite a few fonecalls before it was eventually sorted out prompt , polite good service . no clear straight forward advice my query was resolved successfully thank you not 0 good helpful staff member seemed informed .any polite .and dealt with .my issue all ok the staff i spoke today were ok but ongoing problems with transferring business numbers and setting up new account mean i 'm a totally dissatisfied xxx client most unhelpful , was looking to upgrade contract/phone due to lone worker safety , xxxphone unable to meet needs or even try good serive chris was very helpful ! he dealt with my problem in a friendly manner !we also had a short chat about me wich i thought was a nice touch .keep up the good work overall the advisor was very helpful , felt like he really knew what he was doing , understood and solved my issue immediately . first lady said there were no masts down in the area then second one said that was the cause .i have n't had a signal for 4 days now and when i asked the woman for a call back to let me know what was happening she refused and said i had to ring them .its disgusting customer service as she also said their would be no compensation for not being able to use a service i pay for on time , every month .you would soon cut me off if i did n't pay my bill but when it comes to xxx compensating customers you get nowhere .i feel very let down .disgraceful . i was very pleased & satisfied with the service i received and will continue to use xxx for as long as this is the case ! your service was **** your staff is very rude i have wasted too much of my time alreadyplease make sure your management resolve my problemit is all on your records tht lady was very polite over the fone the guy i spoke to sorted the issue i had , despite me being quite rude and also helped with the issue i had with my usage .everyone else up till now told me they could not do anything .this guy could . the woman was very friendly and very helpful the advise hasnt worked but she said the tech dept said it mite not and told me to ring again when i can for further advice ordered upgrade last fri - told will come via dpd on mon 8-6pm with consignment no .then get txt after 8 on mon to say will get it tues !not impressed as it took you 3 days to inform me plus charged me 4:50 for delivery - this is not a suitable business arrangement the person promptly dealt with my query with the result i wanted , very good just good service no excellent service good friendly service , very helpful good customer service , very polite and helpful but didnt fix the problem but very good service gave the required info quickly **** service and passed around like at a kids party quick call and easy to understand no just very nice people 2 speak 2 well the phone i have is not a good phone to use it has poor signal at the best of times and i wanted a different phone so i will be terminating this contract after i have cleared the outstanding balance for this month despite a unusual an confusing problem the customer service representative did her best to deal with the issue an deliver a solution to the problem felt as though the information i was given was in a half hearted way , nothing done to make me feel like i was been helped but felt more like a hindrance i was told to call another company . because i got the answer and support i expected the operator war helpful and polite .please stop texting me .will not answer any more .not well . service was excellent . changing from 17years on payg v'fone to this new contract , experience has been nothing short of diabolical apart from this lady who was really helpful waited thirty minutes .late for court .devoured in court .sooooooo disapointed with .xxx want to change good service reception based on cost to me of 25 p call was dealt with well a very composed lady and answered my questions accurately .it also makes a difference when there accent is understandably . the agent was clear to understand & very helpful , solved my issue everything was perfect easy and even texted steps to me it was not their fault features and options were not om my phone friendly and engaging staff who fully understood my query and provided assistance without being product pushy polite and helpfull call handled quickly and resolved problem without wasting to much of my time .also nice to have british people answering phone so could understand what was being said too many times you ring a company and waste money and time trying to understand one another on going problem , but xxx keeps going over the same solutions that do n't work . technical advice v good but first operator left me hanging on to talk to supervisor and next thing i knew i was talking to someone who didnt know why i had been connected to him .so only problem was hand over . my service today was excellent , the call was very quick and the employee was very efficient .i got what i called for . i found my answers to my question thoroughly explained the gentleman i spoke to , i think his name was david , was very helpful polite spoke clearly and explained everything to me in a way i could understand not baffeling me with tech that i didnt understand very good customer service skills which arent always easy to find when i speak to someone in a call centre because you told me the information that i rang for customer care has always been very help full when i have phoned nothing but praise 4 ur customer service operators nothing 2 much trouble service in manchester has been intermittent at best for a week .online no answers , on the phone agent was n't interested and finally it was in store that i got told a mast was down .no apology or offer or remuneration .awful service all round .will now be looking to switch networks . i have had to ring several times for my request to be processed .then i was cut off and no one phoned back .my reqest was finally dealt with . the only negative with speaking to some of the customer service agents was there poor english , and lack of understanding a little frustration when first joined xxxphone re bill , but call today was perfect have had a problem with dongle since friday cant get it to connect no one seems to be able to help just going round in circles then was put on hold for ages still not resolved so im paying for something that is not workin no you had 3 that 's enough the service i received i am not happy with the tarrif i was recomended by u query was dealt with efficiently and the advisor was very helpful .i now do not need to call back for any reason . polite helpfull services couldnt get answer i wanted been with xxx for over 12yr and customer service has always helped me - never came off fone dissatisfied .they have talked me through how to set up specific tasks and were very patient .only had a few network issues that got sorted soon as possible .thank you . upgraded phone saturday , had problems , went back to shop , faulty sim cards , phoned for help saturday , very helpful , shop and phone call gave good customer care , just regret this phone the contacts were very helpful and sorted out the migration without any fuss . overall great .a couple of fumbles by advisor it sorted my daughters phone out . the matter was resolved with the minimum of fuss . great customer device all questions answers for me . was looking for an upgrade and was told the early upgrade has been taken off .at the time a few months ago i spoke to an advisor who said they would get back to me and there is no record of this on my file .very unhappy has have been a customer for a very long time .and we have 4 contracts within our family . excellent customer service the 1st one was because it took 3 hrs to make the change when i was told 5 mins .otherwise it was fine . i think xxx phone has great deals and friendly customer service operators the lady was very helpful and even asked how my day was going .lovely clear voice too : ) my question was answered quickly and told me everything i needed . exorbitant charges for 0844 numbers . the agent was polite , methodical and efficient the operator was very pleasant and took the time to explain things , she was willing to go through it again if necessary .she was cheerful .her name was jo awaiting a solution ! no warning giving for exceeding texts the person helping me was very informative well its been from the beginning you could n't solve my problem this is the fouth time calling the customer service and no solution yet happy with xxx , have been with them for donkeys years . the guy was really helpful , but the query is still open .so we will see the outcome . i found the advisor to be very helpful , my query was not resolved ,seemed to be a system problem i was very impressed by your staff .they were also very polite and understanding .many thank 's . got a great deal , xxx staff very friendly and helpful as always and always get my queries resolved quickly i was misold a extra sim when i went for a upgrade , i have beee charged for this for the last six months eyen tho i havent used the sim in a phone .i have been with xxxphone for approx 10 years , as soon as my contract is up i will b moving to another net work i needed to switch my phone on .the operator failed to tell me that this could take 24 hours and that my current phone would shut off instantly .this put me out of contact and caused me to abandon all my plans for the day .the phone had been sent to mr anonymous and was taken by a member of staff expecting a phone from another company .the disconnect was so swift i could not conclude my conversation with your opperator the advisor i spoke to seem to be very poorly informed and i have no confidence in the information he gave . it was all competent and straight forward pleasant and fast a very help young woman with a wonderful manner good outcome for all that 's 4 questions ! issue was sorted with speed and grace . happy with xxx very friendly customer service and helped me immediately with my query .i am always impressed with xxx customer service ! no. the reason for the ratings are xxx have changed upgrade time 's with out consulting us .i went all the way to the shop to upgrade to be told i ca n't till april .wasted petrol getting there really not happy .also manger ment to phone me but has n't x solved an issue within a few minutes .made my day ! good service lady i spoke to was very helpful and nothing was too much trouble wasted a lot of time discussing an international package i was n't able to buy .plus more ongoing headaches with billing .call handler did his best in the face of inadequate back office systems . quick service .lady had the answers to my questions .and texts are now unlimited excellent service and quick solution ! great service from your advisor .done everything i asked for good service staff x2 were helpful and courteous but policy and procedure designed for company benefit and not customer . peace be with you i feel that i got a good help but it could be improved . always get a good service from xxx .always feel like valued customer .lets hope you think that at contract renewal time ..... your xxx dongle is a waste of my money .icant use the internet as it wont connect and you charge me for calls to your help.yet the problem persist .i want my 50p refund please asap no, would prefer not to disclose . satisfied . very good customer service as a loyal xxx customer with 3 contacts and 2 pay as you go phones , i am very disappointed with the charge for a signal booster in my area and the complete refusal to negotiate on this matter . automated service never seems to work .always end up speaking to person . very polite . i am very unhappy with my handset , i want to change it fir a different phone but you will not allow it .i have been eith xxx for years anf have spent thousands of pounds .thephone i have now is awful i am insured and it isunder guarantee .it does not fulfull its function as sold .the handset is too sensitive and where it us ok for emails etc it is useless as aphone .u am very unhappy . my call was answered quickly the advisor was friendly helpful and informed . because the guy i spoke to was very polite , helpful and did everything he said he would , a credit xxx and customer services because the advisor was wise understanding and helpful and he enabled me to successfully top up problem resolved quickly and professionally .friendly manner it helped phone is still giving no signal when it should not everything i ask about was dealt with .she spoke very clear the advisor was very nice with a great attitude unlike some call centres who sound miserable and not want to be there .and i will be glad to call again thanks finely after i phoned u on the 5th of march with my problem i spoke 2 someone and she put me on hold 4 15 minutes by this time i had 2 go 2 work .myratings are low because of the times my phone has been send away 2 be fixed 4 times and i have been paying 25 pounds a mouth whitch about 2 mouths i havent had it and i have had 2 barrow a phone whitch i had 2 selotape it 2 gether 2 use it .i am not very happy every one was very helpfull very helpful , honest and friendly service ive alway 's been with xxx . the paper work i submitted last september was not actioned your rep was very good .your service when i was in egypt during the revolution was very good .but i do n't like the tax avoidance news . un-sympathetic customer service advisors .forever changing upgrade dates the client service team are very helpful , but still have n't received my cash back which i should have received in november last year even though have phoned several times .so we will see how good your systems are if i get the money quickly ... the advisor i dealt with today was extremely helpful and professional .however , last week the level of customer service i received was horrendous and quite frankly an embarrassment to a company of xxxs stature .i 'm still extremely unhappy and if it was n't for the service i received today i would have demanded my contract been terminated .the technical dept .i dealt with last week should be aware how rude the advisor was and the company be aware the advisor blatantly lied to me .extremely poor .i would never in future recommend xxx and will be leaving whenmy contract is up . prompt and efficient service and ongoing issues resolved . ok the lady was very pleasant and helpful my question was about changing to a business contract and i was passed around to much problem should not have happened + whilst resolution worked , not happy i has 2 turn phone off for 30 mins during busy work day i was trying to get him to call dpd to get a time slot for me as i feared they might have cancelled my delivery due today but he simply repeated that it was |n the van - it is too long and complicated to explain in a text why this was not satisfactory my queries where handled in a pleasant and professional manner .all in all a pleasurable experience . bad network connection in my area . telesales understood my requirements and dealt with my request courteously and efficiently to my entire satisfaction . the person did not seem to understand the billing process and could not answer any of my questions satisfactorily .also could not help my colleague on a separate issue relating to her not being able to receive calls . telephone help only partially solved problem .was promised email follow up .did n't happen .had to visit shop who did successful y solve problem . helpfull but line was very fuzzy ..cmd reason for leaving is , ,got a better deal with a friends and family deal with t mobile not to impressed at being charged again for something already paid for & being charged extra on top too.this is why on 25th march this fone will go back to payg.also if any more problems will take all my fones to another network.i am already trying out another network incase. problem not solved excellent service from native english speaking call centre . please refer to question 2 for the answer the girl was very pleasant but after i finished the call i was n't sure if she had taken all the info she needed if you could get back to me i would appreciate it my problem was solved response good , adviser very helpful , but on subsequent testing the changes requested had not been input correctly so will now have to contact you again ! bought new phone on another xxxphone contract .trying to port number to new phone , getting nowhere .no help from xxxphone whatsoever .still unable to use new phone . the advisor was extremely helpful with what is appearing to be a difficult problem .she agreed to call me again this week which really impressed me .i pay a lot of money for my phone and expect good service from xxxphone which i did not have over the weekend .this lady was extremely helpful . the person i spoke to was very helpful in every way possibly the worst customer service and awful complaints procedure ever .on going complaint for over a year and practically no response from xxx to sort it out .wont be staying with xxx for much longer .shame as been a customer for 12 years . system breaks down.cannot get to speak to anyone ! ! 9 was very happy with the information that i was given thank you because i needed a number from my contact list which i had deleted , i asked if he could give me the number and he could n't helpfully staff well trained provided the help and assistance i required 1o have had a problem with my nokia e5 for a few weeks .have been generally disatisfied with the service received , culminating with , today , arranging for someone to stay in my house to do the exchange , for the courier not to turn up .when i rang at lunchtime to find out where they were , was told that there was no-one in .this is a lie .there was someone in the lounge ( sitting by the front door ) from 9.30am until i phoned at lunchtime .when i got home a little while ago i also saw that no docket had been put thru the door to say that the courier had tried to deliver so i am confident they did not turn up .i 'm now being told that i need to arrange for someone to be at home again tomorrow !i am fed up and want to cancel my contract . wasnt hapy with the service everything went well so no complaints .thanks . i am not the best customer tm ask for ratings i havf had an ongoing 3 month problem advisor was helpful but ca n't offer passport in the countries i am visiting . help was given nicely straight away , and could only have been better if the operators own computer had been able to access the necessary system . very friendly customer service gentleman the advisors were very patient and very helpful and polite . xxx and there insurance people are not easy to deal with , two words .....ass holes . staff because the advisor i was supposed to call me back that day and did n't so my problem was n't solved at all and i still waiting for this call i was unhappy to have to contact you to re connect our phone due to your accounting error , but having contacted you it was dealt with quickly i called because an error is displaying when i try to view my bill/usage in my account .still after my call the problem continues , this is not the first time this has happened , the csr assumed this might fix the issue , but did n't bother to check it was fixed .once again i have been inconvienced by xxx and will need to find time again to be able to call to resolve ! looking to upgrade 2 phones early but the date keeps changing auto says one date , advisor another date , online yet another date and another date in the xxx shop very disapointed that after being with xxx for so many years we are now thinking of cancelling when i rang you already were aware i was a business customer and was put through to the correct team .the adviser dealt with my query professionally and resolved it 1st time . got my problem fixed .staff polite .didnt wait long on the phone .refreshingphone experience ! ! good customer service all the help i get when i call didnt get wot i wantd sam was very helpfull and polite and explaind evey thing to me thanks i 've always had great help from xxx !the advisers are always helpful and pleasant . 1- good service 2- answers given were n't made clear and an unsure where i stand , 3- the 2 gents i spoke to were polite and helpful the first answer i did was because of the bad treatment i used to get from xxx .i am leaving xxx anyways had sent 3+ emails previously with no response , having to resort to telephoning . ratings , were as per my last txt , the chap whom i spoke with did a good job in sorting out my questions , regards ... the rates were cos i got the out come i needed ! problem sorted quickly i am soon to be leaving xxx for the constant problems i have every month with billings i 've either got to go without the phone for 2 weeks , or trek into reading and pay a fortune in parking ... nothing has been done apart from a text with intructions which dont apply to this phone . the guy was very helpful . q two ten completely helpless staff on two seperate phone calls , passed from dept to dept , clearly outsourced to incompetent non-english speaking individuals .overall , atrocious . i got cut off before i finished , and i never got called back . adviser very pleasant to speak to friendly polite and found out what problem was straight away .just disappointed how long it is going to take to get credit on to account because the service i received on this occasion deserved the ratings i gave . nice friendly person and fast couldnt solve my internet problem all questions answered politely and efficiently .very helpful always good service from xxx support . i 'm happy with xxx and the person who dealt with me was very helpfull but the problems with my account have still not been sorted out o k i asked for the adult lock on my phone to be removed as i no longer needed it because it was easy , my questions were answered quickly and was also given advise hopefully i will get a refund for service i do not use but keep getting charged for ! good service !:-d good customer servis very good understanding service 1 .i have been waiting over 4 weeks for a replacement handset .in over 20yrs of being with xxx have i never experienced such bad service in the space of 2 months that 's q 4 then of 3.. ? was transferred without being told .had to explain prob again .system by guys own admission slow to upload and correct .was tho chatty and friendly thru out which gained u points . i spoke with two members of your team on two separate occasions today , i felt that both ladies demonstrated a genuine desire to assist with my queries which was both refreshing and pleasing .the required information was communicated both quickly and effectively . good telephone manner &knowledge , plus problem solved . i rang to get my internet sorted i have called 4 times it still has n't been sorted and i was hung up on twice , i have been charged 25p for each call and its left me with no credit !i have no access to internet but still being charged or it ! ! becousee you was great the first two ratings , were more general and not specially focused on the last conversation .in general i had to call four times to solve one straight forwrd problem .concerning the last discussion , i am perfectly happy about it . understand the buy back scheme and how long it would take for the money to go into my account yes it was not possible to provide a sensible solutoon to my problem .in general i have overmarked . becuse my problem not fixed polite and helpful i have always said i would recommend someone to xxx as i think you get the best service i was happy with the i was treated on the phone and how i was dealt and who i spoke to was polite and helpful adviser was very professional , friendly knowledgable informative and efficient .i 'm very happy with xxx services because the person on my last call was helpfully and friendly and sorted my problem .outstrait away service was ok but i was on hold for quite a while very satisfied with how call dealt with i left a message with the store answer phone which states that they will call back within 48hours - they did n't .this meant i had to call again , but this time i did n't use the store - explained the problem to one person - was put on hold this then after a short while tripped through to another person who knew nothing about it , he thought he was answering a new call not a 'on hold ' call - he could n't help so i was passed to another person ....so let 's just see if what he said proves to be ccorrect ! not poss no time i was happy with the service ! satisfied sounded polite and happy birthday i got cut off three times , was never called back , could n't call from my mobile as it was blocked so was charged to try and discuss what have been massive overcharges on xxxs behalf .were n't sufficient notes on my account so had to keep repeatin the problem again and again . 1st call was asked to ring back as system was being re-booted .2nd call lady seemed a bit unsure of what she was doing , so although she gave me the info i needed , i will wait and see if it is actually correct .i asked to be put through to the technical team but she said she 'd try to answer my questions ? i was going to discontinue with xxx because it seemed like i was paying too much .the adviser helped look at my bills and we worked out a suitable plan .i will be remaining with xxx im in hospital and the last thing i need is 2 b worryin about is going over my plan , my moblie is my link 2 the outside world because you were great easy questions dealt with quickly good customer service i never have any hassle with xxxphone at my age its easy to us not to many gagets thank you because i did n't get a satisfactory answer to my query and i 'm now left with charges on my account and nobody knows why nor could tell me why excellent and a very polite gentleman(advisior ) on the phone.very nice to deal with a real person... that 's four questions not three the advisor was lovely however it would have been more helpful if she was provided with more knowledge on approximate costs of repairs admittedly she wouldnt have been able to give correct figure but it would have helped me decide on a way forward was a easy query i have been fighting to get my direct debit reset up for a number of months .the consultants were not competent and did not realise the direct debit mandate was missing .i got told i phoned up on the 3rd of march which is not true .my tariff got overwritten in august due to a system problem on xxx side which was the beginning of all problems i had.there was a signal failure around the area where i live which caused inconvenience for 3weeks .if was virtually not possible to make a phone call from my home - located in zone 2 in the capital of the country . i always find everyone helpful he was polite and very helpful one of the best operators iv spoke too .so have some of the other operators . the equipment to which the call related provided a fault dialog box .however the fault dialog box did not ask for the correct information .therefore the call was wasted .the operator was fine but your equipment and the software generating the dialog box asking for activation of the sim was utter rubbish nice guy .helped efficiently ; a ` david ` very good customer services lack of knowledge by staff .he wanted me to reregister 1 phone on the business account which i did n't think was correct .still no change to position i was in prior to call . sorted my phone issue out quickly + efficiently .very polite , patient + helpful . first person i spoke to was rude and did n't listen to me then cut me off .second person was helpful but was not empowered to help me . did n't assist or resolve my issue ur staff were helpfull an polite an took time too explain areas i did ,nt quite understand . because the person who dealt with my call was very good very helpful and efficient your lack of one dept not knowing the other and poor service when charging hundreds pounds .abroad .ifu had been more helpful we would n't be in this mess .not even a rebate given to us .so no i wo n't pass on good feedback very helpful. i am hard of hearing .please remember to speak slowly and clearly . i just did that in the messages .i guess that is n't going to work now is it ?maybe you should have asked this question first . excellent service by the call handler today it will take too long to txt .will speak to u if u want to ring me . good service everything was fine its just i never asked for international minutes to be off my plan and somehow it was and now i have a 175 pound bill due .that 's the only reason for the five rating . very friendly service the person i spoke to was helpful , and i did n't have to wait long to be put through to her did n't listen that well , but overall satisfied , i would like a data sim though excelent customer service i get charged just to top up 2 the advisers were helpful but i did n't get the outcome i was hoping for . person who delt with my enquiry very profesional and easy to speak to .not getting on well with instructions sent by text - not sure if i should wait 24 hours before getting in touch again or just give up ! advisor was poor and couldnt help very clear to understand , and easily git the problem solved .so many times its hard to understand accents which is very frustrating .thanks . i had a problem ,it was solved to my satisfaction call me to discuss efficient and well explained have been waiting for nearly an hour for a call back ...and told it would be a few minutes ...still waiting !was told their computer had frozen .the advice i have been given differs from another technical advisor..so confused and inconsistent advice makes me nervous about how to resolve . due to a quiz that was labelled as from xxx but is apparently not linked at all which sounds strange to me as i have never had one of these texts before not in 2 years of being with xxx with this number until i got this phone on this new contract ( although i still had the same number ) so xxx has passed my number on to a illegitimate quiz company which will now charge me 33pounds for doing the quiz without following through with the final questions , it was labelled xxx and for xxx customers , this is unacceptable and will not be continuing my business with xxx and will advise all i know , including all my family who i advised to move to xxx to leave as well to other providers that i have never had this problem from . fast and accurate response to my query and a very pleasant member of staff who was very helpful . got everything sorted , even if it was the 3rd call in two days . i had spoken to xxx 10 days ago .they had agreed to make a refund but had not done so .speaking to xxx again today is wasting my time . polite , friendly and informative . because since i have ever owned a mobile i have been on xxx my requirements were met quickly , efficiently and in a friendly manor .i was also completely able to understand the advisor without having to constantly repeat myself . 2 mobiles out of 4 that are useless 1 does n't keep messages .otherhas bad signal and no one rings back the person i spoke to was very helpfully he was very polite and i felt at ease with the conversation we had been with u 4 years and have never had a problem good customer viebs i am going to be emailing a complaint later today . being put on hold far too long , ended up speaking to 4 different people , and having to repeat same story .on the phone for about 3/4 hr . the reason for my ratings are , 1.i took a while for your agent to understand my problem , 2. i should have been refunded not my account credited .3.your loyalty & incentives towards existing and old customers is not very good at all . every time i have a problem with my phone i 'm told max 5 days for repair although it was agreed exchange when contract taken out last time no phone for 2 months this time 7 days and counting told at least 10 day and no reason for delay and next week i 'll get a phone call asking me to start another contract on another phone and ipad the first year of service was great but insurance process is shocking now you call me if you want to know my reason for ratings . had a problem with the phone since december , sorted 3wks then broke again , with the repair centre !been without the use of it for 4wks now . i have had nothing but problems with my phone since i have had if ( february 2010 ) and this time was the final straw !every single one of my text messages got deleted without me even touching my phone .my other half is in the special forces and sometimes reading through texts is what keeps me going .now every single one of them have gone because no matter what one of yout collegues i speak to , my phone is always messing up ! connection to the person i was speaking was not good .a lot of interference this could be improved nice lady i spoke to a very helpful perdon problems with xxx signal ! satisfactorily answered all questions very bad service from xxx in the last few months he was helpful considerate patient understanding and willing to assist a damsel in distress .most of all he sorted out my problem and made of a stress free happy bunny .thanks so much . good service i have had loads of problems with my phone since i got the contract especially with the internet and when i rang xxx i just felt as though i was getting past from pillow to post , cause of this i int very happy that i have to pay a full months bill when i have n't had my full use of my contract . i have mostly always had gr8 service from the operators at xxx ,but the girl was just desperate to get me off the fone .while i was talking to her she said 'thankyou,goodbye ' !she wasnt listening to me at all and i never got an answer to my question .she was not interested . the lady who took my call was very helpful and friendly and solved my problems . i have made phone calls in the last few weeks , and have to end up cancelling my direct debit cause their was lack of understanding/communion .the person i spoke too was spot on my need .thank u . good customer service really happy with the service always provided . excellent service i called after a drop in tariff as could no longer afford the one i was on .i 'm not sure wether its going to be cheaper now as o will have to wait and see but the person i spoke to was the best i have had from xxx .she was really helpfull and friendly . service was good , helpful and friendly no help .passed on to 3 people asking same question address etc .my phone have no signal for 2 months and no one gave me reason or good help .i will be cancelling my contract because of it all i have been overcharged , and since the bills online usually do not work , i have not been able to.informvf of this .customer representative said since i could have looked at the bills he is bot willing to refund .if i do n't get a refund my business and my family will move to another provider with better customer care easy 2 work with and friendly assistance i was promised a replacement handset today and it never came i waited all day 8am-6pm and no one ever came .now did i received a reason why ? ! did n't get any answers or help with the questions that i asked only got told to call back when i am near a computer and got leads with me .this does n't solve a current problem .after being with your company for over 10 years with 2 phones thinking of switching companies as most others are cheaper ! ! quick customer friendly service pls leave me alone .this is bothersome now .i 'm at work .thought i was doing you 'll a favour but you are relentless !never again will i volunteer . happy with operator , however on the whole i was disappointed with the service due to the fact that all my emails were ignored even though i was given query numbers and told that i would be contacted within 2 days , six weeks later still no response i would n't recommend xxx to anybody as i have had nothing but bad experiences since dec 2011 and this problem has still not been resolved !despite being assured that it had been resolved if the situation does not improve then i will be taking my business elsewhere . the last guy i was on phone sorted everything , the people before him were **** . polite & explained the issue clearly mobile locked not receiving emails helpful friendly staff very satisfied 0 because i received great service and was helped greatly superb response from your guys today ! ! polite , friendly , helpful staff ! polite , efficient service problem not resolved prompt service , no quibbling . firstly it was a uj call cntr otherwise i woukd have scored 1 across the board .secondly i was treated like a customer who had to looked after rathee tgan a customer who is nothung other than a hindeance to clocking off time .finally the advisor was understanding and a oroblem solver .the sort of oerson who thinks the word cant gas got too many letters in it . the fact i had to ring back due to the service not being available when i was told it was working . can't be bothered coz i was happy with your service 8-xxx ok 0- could n't bar the number 10- the lady was nice i was quite happy with the support and answers i was given i have no idea if the vspam system will trap these messages in future . he was very helpful i was miss sold a payment plan & apparently nothing i can do the issue is not resolved yet , ask for ratings when it is i cancelled the call it took lots of argueing but finally you were able to do what i asked 4 in the first place . felt the advisor was a bit rude and very unhelpful . i think the work i requested has been done but i cannot confirm it yet .xxx is not very good at sorting out problems , but other providers may be worse . more than happy with service yes if a manager cares to ring me good the customer service advisor was unhelpful and rude and was very angry to me .he does n't have the ability to understand customer 's problems .he is not appreciating my as a customer with xxx . there very help full the reason why i felt the need to rate your service as so poor was because every time i phone up everything is promised but unfortunately nothing seems to be done i have been paying for a paper bill for 3 months and not recieved them , no reason has been given for this investigate for yourselves .with so called recorded calls and online conversation with your operative .i have not recieved your promise of my rewards vouchers .i had 1900 points before i grabbed my rewards to be told i have 480 and have not grabbed my rewards .so you are saying i am telling an untruth .i registered and was told my rewards would arrive in ten days .i do not trust you and will be leaving . some information was omitted by the first person , and on taking out the contract we had no xs explained for damage ! u never listened to my problem .you had me sat on a phone for an hour like ive got nothing better to do .and i will be complaining its a disrace because i was satisfied with help i ca n't access my xxx because it says i 'm a business user and i was not told about it when i took the contract .i wanted a personal user phone . thats four questions now ! xxx is the best network in the uk . friendly and helpful and most importantly open and honest 0 good , efficent and friendly service . this was the 4th phone call i made to sort out a bill problem , the previous one being last friday when yr agent said she wud ring me back in 10 mins & never rung !jassa 2day was really helpful & did as much as he could towards sorting the problem .give him a rise ! no problem s to be fair the advisor was very helpful and concerned about my problem !have been concerned for a while about the level of service i have recieved from xxxphone lately , but today was a lot better !thank you ! the advisor was really great. . never had that type of customer service before ... the customer service with xxx is a disgrace you do not keep people informed when you change things you have people tied into contracts with phones that will not last the duration of the contract .i feel sorry for the people in the customer services department .definitely looking at changing providers when my contract is finished already explained .read my text again no very happy with service from your staff member see your questions ! had problems b4 with xxxphone billing your adviser was helpfull and was able 2 resolve my issues which was pleasing g|od service had an incorrect address on my account from buy back dept .explained i wanted it changed to current address where i have been at for 20 months , had to make 3 calls and not sure it was done .strange as my billing address was amended straight away . advice a bit unclear helpful friendly and good advice x very polite ! staff were really friendly and i like to think you guys can continue to help me and others through these 'difficult ' times : ) the people where really helpful in the xxx shop very much improved new store in newbury .every time i go in there , they are always so helpful xx extremely helpful , patient and cooperative !' sara' from the reading store served me .she was knowledgable and helpful as i said previusly the staffwere verry good and explaindhow to use the mobile phone to myself as i have not previuosly owned one even though it was extremely busy in the shop , the sales adviser took her time to set up my phone and patiently answer my questions . very helpful member of staff because it was all average great customer service .your rep in store made it very simple to understand and easy to do . since i 've got my phone their has been one problem which is my phone has no bluetooth on it so i ca n't be sent any songs apart from that it is brilliant great service very helpful and friendly because david in your gloucester store sorted me out with a great phone and was clear and very helpful with setting it all up ! what do you mean ?thought good ,polite and knowledgable salesman in pleasant shop ! i was able to upgrade my phone earlier than i would normally be able to after speaking to customer services and i was very happy with that , i have been with xxx for many years and have always received excellent service , thank you very pleased with the information and advice given very good knowledge of xxx products and very friendly and helpful staff member katie was a great help in getting us set up good service , patient staff , did n't have to wait for an advisor just overall feel xxx is the best network for myself , hence why i changed from o2- the bolt ons are better , the new xxx in banbury has quicker service and any concerns i had ( my internet was n't working ) were dealt with straight away . we always get a good service with good knowledge of the products you offer the sales advisors in the store in swindon were very very helpful the advisor i had was really lovely and i was really pleased with the service i received have been with xxx for a number of years and would recommend good friendly , efficient service ! i 've only just moved to xxxphone so not got used to the changes yet auriel was very friendly and helpful and he was very personal , easy to talk to and overal a great deal and experience xxx have just always treated me well . because my credit should have been on xxx freedom pack .credit was just 10 pound i was very pleased with the service given . all was made clear and concise in a pleasant manner . xxx is the only network we can receive where we live .the sales assistant , jess at banbury , was very helpful , pleasant & efficient .the whole experience was a pleasure & your representatives are a credit to you service ok but not outstanding was n't clear what deal i was getting th service is good but i do not know how to use the freebee code james was very helpful , there were some problems with my id but he was helpful and patient , cheers ! service was friendly with good advice and no waiting about . the lady that helped me was great . the person who dealt with my query was very friendly and had the patience of a saint 2 understand my ramble of a problem whch she explained and was able 2 give me more than enough information about how 2 deal with it . i was happy with the over all service professional chap and sorted my issue swiftly and effectively ! did that in my individual replies difficulty understanding dialect both for myself and your advisor i find xxx very expensive compared to what 's available in the market .i have had to give 30 days notice to cancel my insurance this was not explained to me when the insurance was sold . because it took a while to get through and the operator wasnt fluent in english but overal good but could be better . friendly service .issue solved very quickly . recent treatment relating to warranty replacement ur advisor knew ur processes , helped to the best of her ability and even though i 'm not a huge fan of ur customer services generally , i was impressed with ur advisors person skills which always makes a huge difference to ur customer services .pls thank her for her help today it was good but not the best . the lady was very helpfull very help full my ratings were high because i was very pleased with the service and politeness from the operator who dealt with my query . although i did not get the changes requested , i am sure that the advisor did all possible to satisfy my requests .the advisor was professional and polite at all times . polite and curteous service took point off bcause of automated service which i no is used nationaly but frustrating when in a hurry overall quite good , but he did n't let me explain first . the adviser new answers to all my questions and was also offering me to change my priceplan to save me money . honesty good service was promised fantastic deal none of which has been honoured service was poor and several advisors gave me wrong information overall seriously unsatisfied with xxx phone me 0 first advisor was very good .the second had little interest in solving my issue .i still cannot send mms messages from two different phones using the same sim card as i get `generic network failure ` xxx is the best mobile phone company , i was given incorect information and my advice was rushed cos xxx is awesome agent provided me with the correct information in a short amount of time ! because everyone i spoke to was incompetent , the automated system was infuriating , and nothing , after an hour , was done to help me .further you said you had three questions for me and this is your fourth .... sums it all ap really ... overall good satisfaction my call was about poor signal in my home .the advisor was well mannered and explained how this could be resolved so 10 's for the answer and manners but 8 if i would recommend xxx as i will have to pay to improve my signal because the transmitters do 'nt give coverage .i will look in to who does provide coverage in my area . i felt the experience was ok was happy with with way everything was handled i have given a 9 for the first question because although i have always been very happy with the service provided by xxx i think two members of staff at the meadowhall shopping centre store in sheffield have recently shown negligence as one of them lost my memory card in their work area , this was later retrieved by another member off staff and secondly it appears that another member of staff has forgotten to confirm that i returned a courtesy phone recently after my blackberry was fixed , this was the direct cause of my call today .i have given an 8 for the second question because the issue may not have been fully resolved over the phone so i may have to visit the store costing me valuable work time .i have given a 10 for the 3rd question because the gentleman i spoke to was very helpful , he listened to everything i had to say , he told me exactly how he was going to help me resolve the matter and he spoke very clearly and concisely giving sound advice , overall he was excellent . the call handler was very helpful however the reason for my call should have been dealt with & had obviously been missed .i have been waiting since 14/02/12 for a new dongle which i had originally been promised for next day ! cuz they are thieves good adviser but i had clearly been on a v expensive tariff far too long . great service and fixed my problem quickly ! the girl did her best but this has gone on for 2 long now 4years i cannot acess my account email was changed again today was sent new code but still no acess allowed answer security questions no good totally fed up have no probs with o2 orange so going 2 deal with them all the time now trying to get problems sorted for weeks and nothing gets sorted , passed to different people , have only about 30 minutes a day to get this sorted and the lines always busy over good friendly helpfull staff i got what i wanted with no questions asked . best service ! helpful and polite he was helpful and put my bill on hold for seven days but having said that 10 mins ago i got a call saying i was going to be cut off when i agreed this upgrade i was told that the new ' phone could be left with an neighbour who would sign for it .when it was not delivered i rang yesterday and i was told that that was impossible , but it could be delivered this afternoon .when i rang again today after yet another failed delivery i was told that was also wrong because dpd could not do any better than between 8 and 6 .i am now sitting here waiting for a third attempt at a cost to myself of 45 pounds per hour .only the obvious effort and care of the last person i spoke to on your consumer side is encouraging me to persist .you seriously need to get a courier who has heard of customers and train your business staff not to make it up as they are going along.paul newman honesty i could but yoq would not like the ansmdr been with use a long time now wanted to up grade phone to an iphone because of the apps for work reasons .so i ca n't and will be cheaper for me to cancel and pay up contract rather than bye sim free iphone and that 's what i will have to do .starting with giving you 30days notice .crazy because for sake of a new phone u could of had my business for another 2 years madness cause wanted to stay with xxx you were very helpfully thanks i have just painstakingly followed the instructions to configure my phone for mms and it still does n't work ! ! ! ! now what ? not satisfied with answers to issues i have with you also problems contacting advisers v helpful and polite i still think the pricing for what i am getting should be allot less no they dealt with my querey quickly .the only downside was the 7 mins it took to ansa the phone having tried 4 times before that ! the lady was very helpful and resolved my problem instantly .however my with a business contract of 4 phones i think you could been more helpful . coz i love to connecting with xxx and i appriciate nd thanx to xxx which give me good service nd alwayz with me good service and quickly solve the problem the matter was dealt with quickly by a very helpful and cheery voice : ) yes , the adviser had a reassuring manner & explained the process i had to undertake in order to restore contact with the internet .he explained things well & unpacked technical terms .i am usually the type of person who does not like to ask for help , but i am glad i did on this occasion .for customer service ; i could not wish for better , even down to the prompt answering of the phone .many thanks c. potter , norfolk . very polite .very helpful .solved my problem . the lady was good manerd and very good at solving the problem with my phone thank you excellent service because is the 4 time calling for my phone web configuration and still after 72 hours i have not yet .sorry but here costumer care is poorest than evry country i travelled my problem was sorted out in a quick and professional manner because i asked yous to top-up my blackberry services and yous took the money off me and never renewed it . i think they are accurate the advisor i spoke to did everything i asked and i was pleased with the outcome of changes made toy accounts . was charged for internet when i never use internet on my phone and spefically asked for my sim card to be blocked from accessing internet a couple of years ago ... so there is no reason why i should be charged anything for this . changing sims because it took me about 4 calls to actually resolve my problem very helpfull advisor just not received text as promised spoke to a adviser this morning and he was pleasant . 0 the advisor was inefficient in her job , was unhelpful ,did not provide me with the information requested and overall i am shocked and very disappointed by the service and charges xxx offer. i would never recommend xxx to friends and will certainty not be re-newing my contract ,in addition if the expiration of my contract was n't over 12 months away , i would cancel my contract immediately ! thanks .finally , please could you tell us the reasons for your ratings ?answer is yes very helpful advisor who admitted they were unable to help and passed me on to someone who could .very pleased i was n't told a load of rubbish because they were unsure .nowmy problem has been resolved . solved a problem the person i spoke with was helpful u rep bethany was really helpful i have always had no problems with people i have spoken to .they have been very helpful with any questions etc i have had . the problem i had with content blocked was not resolved !still blocked that makes 4 times up ! ! very satisfied excellent service and colin gave me all the intricate and detailed information i requested without fuss .good job done . : ) it 's because i find customer care friendly and very helpful the gentleman was very helpful & police & i thought went above & beyond to help with my query . well the ratings speak for themselves polite girl took my payment easily and quickly , the service & the advice given was 1st class and resolved the problem in an exemplary manner .my thanks to those concerned . understood what i asked and sorted immediately good service no i have not the time very happy with the service thank you signal with xxx is very poor !phone itself is very slow and the connection is poor ! same as before - lack of communication between shop & call centre .customer has to do the leg work .disappointing for a phone company of all things ! ! thank for the service . young man did his best to resolve my query as quickly as poss n was very polite n helpful and i hope he is praised for being so efficient . the only reason ghat i did not give a 10 on q1 was that when i bought the phone there should not have had any blocks put on it seeing that i was 45 when i started the contract .my wife got her phone at the same time as me and she has never been blocked from seeing any web sites .i think it should only be put on if there is a request of the person getting the contract is under a certain age .i just feel that i never should of had to call in the first place . very satisfied nice person helpful , efficient and polite ! ! the advisor was helpfull and understanding could n't of asked for better service , agent had a nice manner , very helpful , polite and efficient because they rectified the problem straight away . good network my query was dealt with to my satisfaction although i had my query explained to me about top up rewards i thought / believe i was still eligible for my free text allowance .was not aware at all its on a thirty day rolling system .i have topped up over twenty five pounds worth and received nothing .this is a disapointment to say the least . he was the first person that actually sorted my problem the person was nice on the phone .however not sure it will sort out my problem . callers not ringing u back when they promise to after looking into your query , not snswering questions accuratey/correctly/truthfully , altogether v frustrating indeed needed to ask about a promotion that was added for one month and she promptly told me always been with you .that shows as a loyal customer . company were very good as were the staff but sadly the problem remains i still cannot email out or receive emails my phone is my business and it is causing me a lot of problems ! ! very good service too long to list here . i did with each - call took some 45 minutes to resolve a query why sometimes i had to wait hours for texts when i had full signal - need accentuated by imminent death of mother , who died yesterday , and need for prompt family liaison on funeral arrangements . happy on this occasion , but in the past the customer service operators have not always been helpful , however the one i spoke to today was extremely helpful x pleasant manner clearly instructed how to sort problem . i am being charged for texts received from ppi companies which i have never given details to - how can you possibly allow this outrageous scam , allowing these companies to charge me for texts i do n't want to receive ! ! !you have not answered my query on this .i will now be contacting ofcom . my problem was dealt with straight away , person was very friendly and would recommend anyone . my problem was fixed personaly had trouble with recorded message on topping up and got advice on web access which was appreciated . query sorted well so a 10 and 9 but query handling is only one part of service . . hence the 7 information given to me was in accurate and wronge i want miscommunicated with regarding international calls be adding made from the u k customer services were unable to help me with my faulty phone . the service was awful and my problem was not resolved .the agent did n't appear to know what i was talking about and put me on hold for extended periods . helpful assistant .rest covered in call after going through loads of people as i have many issues - i was cut off - very annoying my issue was dealt with in one phonecall .only negative i have is not to do with today but i was overcharged and never should have been . excellent service ! one of your customer service advisors advised me to ring when my discount was up and he 'd award my other number with a discount as im struggling to pay bills .i got a rude agent on the phone saying she couldnt do this not happy problem resolved quickly . . advisor friendly & good service brilliant customer service very polite and helpfull i was after some help as a good will gesture as my i-phone 4 keeps switching off , i didnt get any . overall very satisfied with the service i have received simple answers ,able to understand , i made them up .not really interested in your survey . customer service is zero ! the women i spoke to was very kind and polite and deserves a reward . . like a medal . . or a sword . . or a monkey very good service , efficient and knowledgable staff with a sense of humour . although the gentleman was very polite & made good suggestions re .upgrading , still has n't resolved issues with my handset developing faults . the advisor michael was very helpful but i was n't happy with the way the way you up graded my phone 3 months early without me knowing not very good customer service so i have a 27 month contract rather that a 24 . she was not extremely open to alternatives and did not seem to agree/understand that other advisors were extremely helpful and were just trying to help the customer by compensating the customer with alternatives .however she was slightly helpful and made suggestions as to how to fix my problem .i am still not satisfied however as the adviser put my sure signal for order however it was not dispatched as has not been received after 3 weeks .xxx has failed to satisfy me this time because i only paid my bill good helpful attitude and clear instruction .gill finally used her handbook and all is well .thankmu for your help .david . i was not happy the deal was offered i have been with xxx for many years a spend 38-40 on phone and had dongle but the deal offered on mi fi was dreadful and there was no discussion now gone to another company which i did n't want to do .i only asked to stick with what i had as bt no good for me so i was gonna loose out . friendly service conflicting advice , promise of exchange of faulty phone rescinded by 2nd and 3rd operators .if u wo n't exchange faulty phone after 12 months i 'm disgusted you have taken insurance premium in months 13 onwards .i thought that was what i was paying for ! ! ! ! i have always had excellent service from the xxxphone team and would highly recommend xxxphone . the lady on the phone was helpful & answered my question as quick as possible attitude of male advisor makin me feel like i was wasting his time the lady today was the most help i have ever had from xxx ...i have to keep on calling and saying the same .thingsall the time ...for the past year xxx has not treated me well as a customer of many years i have already or does the computer not recognise them ? good service .got exactly what i was looking for .thanks . i was very happy quick , effective and friendly service happy with servicexxxphone parovide the advisor fixed my problem over the phone , a xxx shop was not able to do this . i.have had xxx since i .was 10year old my call was handled quickly and effectively . your assistant let me know exactly how i stood , which is important as i am on a set limited income .pk adviser who offered no resolution to my issue . easy and pleasant chap the assistant was polite etc but did not fully solve my problem instead sent me elsewhere to sort it waiting to have billing issue resolved i did n't get my problem resolved the problem was that we needed our account dept to be able to access our bills as you wo n't send paper bills anymore .i wanted to set up a new account for them .i tried registering two of our phone numbers but got errors with both of them .your only solution was for them to use my account . generally a horrendous service , will not let me terminate my contract , even when i ca n't use the service i pay for ! ! ! ! absolute disgrace and would not recommend xxx to anyone ! ! ! ! truly horrific and to be honest a bit of a joke ! satisfaction whole set up good straight forward requests responded to promptly and efficiently .a final judgement will be made as to when account details are adjusted , either immediate adjustment or at the point of the next invoice ! not confidant that my query has been resolved . easy to talk 2 and felt happy with service adviser was unhelpful and considering i said i was considering leaving she did n't seem very willing to help ive been with xxx for a number of years and have been very happy with your phone service and the way all problems if any are quickly dealt with very disappointed being told earlier could have a upgrade on 28 march then being told it would be 7th of may becouse my contract has been exstended to 24 month without my knowledge being a loyal customer for 12 yrs +.will be looking for a new provider excellent customer service from your operator , quick and polite . didnt wait on the line for long .polite and efficient good service well my query was n't sorted out ! good informed staff who was helpful and friendly no help could be given been with vodofone for a long time always been a happy customer very impressed with service i foned twice and each time the person i spoke to was very helpfull and talked me through what is was that i was havin difficulty with ! advisor was great .a point docked because of the automated answering service excellent service from bethany find xxx staff very helpful and polite . ur staff were very helpful polite lady who promptly answered my query your hidden charges i think their fare repair centre very helpful . prompt ,effecient and curteous advisor . because my problem is not resolved he told me the information i wanted to know advised me what to do and sorted my query out . cud not understand the caller because i was given an immediate response ; did n't wast time on d answering machine u lot r shitt the female advisor i spoke to was very friendly and helpfull , which i rate a 10 , but vofafone as a company i would rate a 3 as i do not feel like you let the customer know everything about the phone and hidden charges you recieve unexpectidly . the service was good , quick and staff polite yes the customer adviser so helpful and courteous and polite a pleasure to have dealt with as always staff have been very accommodating .well done after initial query we were told some would call us back after 20 mins hence the 7. been no call or follow up for nearly an hour hence low rating . the advisor was friendly , the call was quick and the problem was resolved xxx delt really well with my inquiry and solve it almost imitiatly and i am really greatfull ! the advisor listened and made sure she was clear about the situation before prescribing a common sense resolution .many at times i have had advisors not listening and assuming they know what you are about to talk about but end up messing everything i saw good evidence of customer service at play as she treated me as a unique customer with unique needs and everything was resolved in less than two minutes .other times i could have spent over an hour the lady was very helpfull and nice .whati wanted to happen on my phone she sorted it for me . trapped i a contract with a company we did not take out with as the people we were dealing went into liquidation we are due for renewal in april but still have to get them to release us now considering changing net work provider the service was the worst as my question was n't answered got the usual sorry which is all i get not resolution friendly , very helpful & made it easy to make a decision . because your customer service is excellent ! i had a very simple problem in that reception which has for last 10 years or so that i have been with xxx was excellent .for last week it has all but gone .i am told they do not know why and mast direction must have been changed .i now have a useless contract with phones i ca n't use .how can your company decide to change signal quality yet still keep me to contract .i am shocked at this treatment the advisor was helpfull ,have been over charged refund given on next billing date ...so will have to wait and see how good xxx are ... had a hard time using the automated system .plussignal problems found it annoying and frustrating that no one would listen properly to my problem and would keep passing it over to someone else .have been a customer of xxxphone for many years and are looking to go elsewhere . once connected , good clear reponse and engaging staff .very patient in dealing with a puzzling software problem . this is how i felt at the time .regards freindly because the people over the fone are very helpful :-) xx very helpfully man but i wont no if the out come has worked till tomorrow was sorted out quickly and friendly advisor was good but my issue was not resolved . i got cut off half way through the call ( maybe the signal ) and i would expect the adviser to call back rather than me having to go through the long process of trying to speak to someone else and then explain the problem all over again . yes service was fine overall .thank you i received the information which i required therefore there 's no need for myself to score below 10 .adviser polite n was straight to the point . happy as i didnt get what i wanted but the man did help me the best he could and was very polite and has given me best advice good service was all hadled excellent great manners xx do n't worry i did not receive the text to set up mms messaging so issue unresolved the csr was nice and polite but i want the tv subscription to be canceled . my query was dealt with swiftly and efficiently by a friendly adviser . the person answered the phone was larking around with their colleagues and not concentrating on the communications i was giving her i have had a result from my call today , i have called 3x in past week and been promised call backs that never happened , been accused of lying and really felt disgusted useless service .can't even solve my problems , useless excalibur things u have with ur system .worst nightmare getting to them and talking to xxx and u saying u ca n't do anything and saying talk to excalibur .pls stop these stupid things else xxx will loose all there market share and reputation and business .regards from a loyal xxx customer for last 9 years but ashamed now . the operator understood and most importantly he listened ! ! very good custermer service very helpful advisor but no solution for my problem with sure signal .no complaints otherwise everyone was just proper nice , and the advice was rad ! read your messages !infact get someone to call me and i 'll tell you them all , still waiting for my settings too , in case your interested ! because i understood what i was doing wrong i am over a certain age ?:-d query was delt with very satisfactory , by a pleasent operator thank you . everything was done as i asked and advisor was very competant but call felt a bit rushed the experience was very satisfactory ,the lady i spoke to was exceptionally polite and helpful .i have been a xxx customer for over ten yeas for this reason . because it was the third time i had to call up about the problem ive had when you were suposed to have sorted twice before and i have to in through it every time when nobody on the previous times had recorded it .and im doubting if this is the last time i will have to call you average service my query was addressed professionally and quickly .the service i require . my issue wasnt revolved and then got hung up on the advisor could n't help and despite my requests she put the call on hold and the second line support disconnected the call .check the recordings / crm system if you actually care one iota ! only 5 out of ten on question 2 as i will not know how successful until my request is completed or not . the adviser handle my query in a professional way . i was left on hold for nearly 10 minutes ! the young man who dealt with my enquiry was very polite . rang twice and got cut off both times .no call back yet you send these surveys out afterwards ! put the effort into speaking to people and ask them their thoughts at the end of the call . i had problems setting up my xxxphone family pack the 1st adviser i spoke to hung up on me the second was helpful an helped with my problem i askd q about ovi nokia pc suite do pop up chat for deaf aware as its hard to hear a thing on phone , not good ...textphone is old fashion now . my problem resolved straight away could not ask for anythink more i was dealt with quickly and efficient and also if i required any other service not specific enough because we got 2 phones of u'r company .ihad droped one of the phones in water .sothat mean 's i only have one phone now ,so i rang xxxphone up and ask could i get a new phone ,u said no!so i have one phone now but paying for 2.would u b happy with that service . information was good but delivered in an u friendly way . solved situation quickly and politely 9 it was quick and straight to the point customer service was good .firsts reason i would not recommend my friends is you do n't do unlimited data which is what everyone wants nowadays all my friends were on xxx but have now changed to t mobile and 3g.second reason is almost a year ago i had cancel my sky tv package but ever since i have been getting charged and xxx said they cant refund me .these last few years i have been loyal to xxx now why ca n't xxx be loyal to me and give me back what is owed and stop scamming people who work hard for there money in xxx shop especially in wilmslow they were n't helpful and gave me the wrong solutions to my problems to use my device ,therefore it is a week since i do n't receive any email on my blackberry and it seems there 's no solution for it .i 'm not at all satisfied and a bit disappointed as well .thank you the advisor was helpful and friendly on the phone thats why i rated 6 and 7 the lad on the phone was awesome poor response .lack of knowledge with packing pricing .no customer service .not the first time i have been charged 4 calls/texts when i have free .have been a pay & go customer 4 10years rather disappointed . i 'm just a very happy customer with no complaints about xxxphone i 've always received the best from them the adviser was very willing to help but was foiled by a lack of stock ( 64 gig ) i- pad because i always have been dealt with politely and quickly . was not good to be honest .took double amount of credits and my query was not dealt with the standards that i would expect .i did not call back , the third time , as i did not want any more of my credits wasted . i got the answer to my question because xxx is quality ! everything i asked about was dealt with efficiently and clearly .just what a customer wants when they want it ! sinced i switched to xxxphone it has been a catalogue of problems . highly pleased with the young lady i spoke 2 she could not have been more helpful no the reason is becase she was realy helfull and realy nice on the phone with me and l speek to hur agane nice lady to get on with thank u always said xxx is a great and very helpful ! no cba person i called was nice and understanding someone answered the phone but did n't even speak to me advisor v helpful .have a dispute with my bill have rung xxx 4 times for clarification .no one has rung back - only me doing the calling .very frustrating . the 9 , because of good customer service , plus good value for money , wold be a 10 but signal with xxx sims is often poor.the 10 's are for the querry being resolved as well as the adviser being efficient with the issue . happy with the customer service officer i spoke with .but answered 8 for question 1 because i have had a past problems with xxx not sticking by what they say to me on the phone so ca n't give a 10 just very helpfull and sorted ouy problem promptly a very good service always provided thank u u ignored what i said and didnt want 2 help me as q 1 . reporting excellent .time taken to rectify fault poor lauren was helpfull and offered solutions to problems aswell as dealing with initial request i had a query regarding my bill which is on a sim omly account ob my friends and the advisor got to the borrom ov why my bill was wrong and rectified it for me the man was really helpfully and polite staff very helpful the person i spoke to was quick in dealing with my questions and let me know what the next step is every time . the person who dealt with me was realy polite and well mannered .they sorted my problem out ith in minutes . well to start my phone has been cut off even tho i set up a promise payment , this has caused my family great inconvenience , i know we are a little behind at the moment but things like this happening is making me want to change network provider when my contract ends , i asked for my services to be reinstated and the plank i was speaking to only put on 1of my numbers , to me it 's quite obvious if there is multiple numbers on the account that i would like them all back on at the same time , and another thing is its stupid not being able to speak to xxx when services are suspended , if i was able to do this then my phone would have been reconnected early this morning and inconvenience would have been minimal seeing as tho it was xxx who made the mistake i think a credit of good will to my account would help me to see xxx in good light again after the inconvenience caused to me unnecessarily . becus somebody tiday wasant speaking very nice to me and i am thinking about leaving xxx have u got any offers on for me the last person i 've spoken to was polite and informative .when i disagreed with him he confirmed his info with his manager , which was a good thing .i followed his advise and sorted out my issue by visiting a local xxx branch .maybe i should have given him 9 or 10 . the guy on the phone was very impressive . i am very happy with xxx customer service , however i do want an upgrade as i have been using the same phone for quite a while now and was under the impression i can get an upgrade up to 6months before my contract expired but was told this option was cancelled in january of 2012 because your service was brilliant xx i am absolutely appalled by the recent service i have had from your company and am considering switching to another provider . no solution as your system was down-waiting for you to call me back ! ! topped up wrongly they put it right very good the first two low ratings are based on my previous call as i did not receive the settings i asked for .the reason why i rated 10 overall was due to the fact that the call today gave me the settings i was after . very good service and a friendly english voice was phoning necause o have received no answer to my written complaint but didnt get an answer to my call and had to hang up the adviser was excellent , he helped me to find a solution in a short period of time problems and problems .problem still not resolved ! he handled everything very well and helped me with everything i needed .great ! ! its because im just not happy with the service im looking into leaving and going to anothwr netwoek although an error had been made by you in an earlier support call to xxx , the rep this time was at least able to explain the problem although he could not resolve it . as i have said i am still waiting for you to text me my password no because a)customer services vary so much ,and b)xxx prices too high .therefore would n't recommend total satisfied he was very polite and very helpful very friendly good service but worried about the wrong charging on my bill though which was the reason for the call to xxx i personally would not recommend xxxphone to any one as it cost me more than any other tarrif even with a xxx freebie sim however your customer service employees were very friendly and help full my rating at that cause i have bin a loyal customer for over a year !and i have a friend that 's bin a customer for a few month !and he got a phone call from xxx saying he was getting a ipad2 !and i have bin a loyal customer for longer and i have had no word on a free ipad2 !i feel diss appointed :( the advisor could not access his system so was unable to assist .he waspolite and apologetic , and advised me when i would be able to get help and how best to access this . very good response could hardly understand the person on the other side of the phone call and has left ma settings all mumbled up ! ! ! ! coverage not good and have had to ring xxxphone 3 times with problems just required some imformation which i was given unresolved due to computer failure because they said it will work after they cut me off and my bbm has carried on doing the same thing and probably iwill end up leaving xxxphone got blackberry services in minutes i have been told by 2 separate xxx agents false information .hopefully i will receive my replacement phone tomorrow after speaking with 6 agents .i expected better service after being a high valued customer for many years .over all , very disappointed and will be changing provider in the very near future no spoke 2 someone called chris he sorted that i couldnt recieve pic mess without any hassel very please ! u asked me and i needed 2 no the answer rep i spoke to was very poilte and did the best he could but was very .slow on hold for a long time .i updated my new address over a year ago and was not changed on the system .important doucuments were sent to wrong address the adviser was very pleasant and helpful because if i have any problems they are sorted quickly and the lady who took my call was very polite and prompt professional adviser because he was so pleasant and done what i ask no system available , and no call back possible my problem remain unresolved .i believe xxx have overcharged me for data . my query was answered quickly untill the pproblem is resolved i wouuld not be able to mark the questions higher good service x got prob solved but was 2nd call 2 solve prob .scored high as staff very helpful but am thinking 2 change 2 another company as do not want 2 have 2 keep ringing and hanging on phone .contract expires in july so if further prob will cancel in june . i was very pleased with how helpful and polite the adviser was .he dealt with my query quickly and effectively 2 the call handler did his very best to help and 90 % succeeded .my only problem is that i ca n't easily transfer a number from an expired monthly contract to another active monthly contract . i cancelled a phone in june 2011 thanks to a xxxphone shop it was never cancelled i have been paying for it unawares i have been with you over 10 years very disgusted with your support thinking of moving to another provider the problem should n't have occurred in the first place and this is my 4th contact with you to try and resolve it .i 'm still not 100 % sure it is .... pleased with service satisfied customer taking parental controls off account very bad service over charged for my phone , online account was deleted unable to pay bills which resulted in payments the person speaking to me was fine . i had a well mannered efficient person deal with me , very friendly call didnt manage 2 solve my query but not the advisors fault xxx doin somethin rite i managed 2 convert whole family ! jenny was very good , but my bill has been overcharged and my suresignal won,t work fast prompt dealing of my upgrade .normally had some very poor service but this time the lady in the upgrades department was the most helpful i 've dealt with .top notch my credit used up being put on hold by xxx operater that apparantly didnt understand me .then anwsered by a supervisor that repeated what id asked ..then customer service couldnt help .askedme to call back in 2hrs ..havnt as goin to another network . the advisor was most helpful & even called me back when i needed 2 fing a number on my mobile you promised me my pac code by text , i never got it ! ! because the 1st time i phoned the girl on the phone gave me wrong information and ended up wasting my credit as i had to phone back . i 've always experienced good service and friendly staff because since i changed hand sets there has been nothing put problems with my bill and i know what 's wrong with this one but no one will listen and im rite i am a little worried that although i have been told the problem has been sorted , i was told this last time and still you made a mistake with it . satisfactory outcome and dont refer people to xxx . the service adviser was very friendly , helpful , knowledgeable & efficient . the service is great !but i have some problems sometimes , once every month , but when i talk to your suppliers they sort everything out , thank you . unhelpful advisor .poor attitude 10 no adviser talked through two separate problems and resolved both promptly and efficiently nice helpful english i have been with xxx a long time and cannot complain .the contact today named robyn was really helpful and polite . . .a credit to your company . excellent manner of advisor and query sorted in no time at all roaming call charge very expensive no very polite and helpful caz i been paying insurance and they saying i have no insurance x person on phone told me i needed a pac code from existing landline supplier to transfer but have found out since you do n't need one for landline transfer .he might have mis understood my question though and thought i meant mobile number . the lady was cheerful polite and happy to explain things and tell me how to proceed .she answered a few questions because keep goin round in circles cause i keep getting cut off and i thought the advisor i spoke to this morning was rude very difficult to choose correct option on phoning 191 but very helpful person when i did get through matter not at all resolved and we have to call back later rather than operative calling us , that 's a fine thing when i 'm still waiting for a working product well over 2 weeks after purchase , not good at all i extended the contract for my mobile phone and was expecting to have the same settings passed on from my previous contract to the new one ,however i was disappointed to find out that my roaming was interrupted and i found myself abroad without mobile connection ,which was disruptive for my business .in regards to your customer service , i guess it is similar to other network providers ,prompt and helpful . as you will gather you have a very unhappy client soon to be ex - client .i am in the process of contacting your head office to cancel my account and 3 lines as you are in breach of contract to me .through no fault of my own my account has been accessed by a fraudulent 3rd party on 3 separate occasions where the person has tried to order 3 i-phones .he has changed my price plan , changed my address and lastly has hacked into my on line account and changed my user name and password so i cannot access it .i 've been asked to change my bank account ! ! quite why i do n't know why when then problem is all of xxxphones making .i have no trust whatsoever left for xxxphone .the fraud people are i 'm told dealing with this whole thing , yet you send me a text to confirm my upgrade is being dealt with .the persons address is in greenwich yet i cannot talk to any one in fraud dept to see whether they are investigating this address .i 've had enough with xxxphone and wish to cancel my 3 lines if you could please tell me where to return the i-phone and i-pad i will return them and try a new network provider . customer service guy very very good and resolved my problem , only problem i have now is i 've been in all day waiting for 5 new phones that did not arrive ? ? orange offering me the latest i phones if i go back to them so will probably switch back over to them now ! ! your prompt decisions 10 rude person , couldnt answer my question that previous person could answer and still have n't got my invoices by email . recommend-10-xxx-the perfect networkquery resolution-9-issue resolved though slightly misleadingadvisor-10-very helpful . all question answerd service was very good so that 's how i rated it .very helpful and friendly . overall satisfaction with rectifying problem am very satisfied with xxxs customer service . the attendent did not know the reason for the problem i found the lady helpful ,understandin ,an very polite ,very happy as the problem was doin my head in all day , but now sorted so thank u : ) x the person i dealt with was very efficient and helpful the first 2 advisor were utterly useless they didnt seem to know what they were talking about but the last one knew exactly how to answer my query all questions answered well &in a good manner the reason i called was with an issue with my phone and this has n't been resolved no one could help me regarding my matter even though i complained .i was told to write in i 'm very happy with xxxphone customer service if you keep your price down you will get customers the first question i got wrong , should ,ve been 10 also .but i was busy .i thought the help i got was clearly explained .but still have ,nt got the problem with cookie options sorted . excellent customer experience on this occasion , agent listened and made concise effort to help , am not a lover of v/fone as a company but in this instant agent was very helpful . no the advisor went quiet for about four mins on the phone there was very little communication was not great customer experience i have been charged for 2 mobiles i do not own .very angry . loyal customer 4 8 years .and u sting me big time 4 goin over im sorry but upset and disapointed .and guna end my contract very good efficient service handled with speed and ease i was very satisfied resulting from the attendant 's personal approach and outcome of my concerned i 've been with xxx for quite a while now and i 've never had any problems with them , my queries are also answered very quickly . i 'm to bizzy everything was handled very well but i was not told for sure what had caused the problem all good no very helpful i did what i wanted the advisor i spoke gave me the answers i required and had time for me and helped where i needed it . my problem was sorted out quickly and efficiently which is vital to me as i have little time to spend on such matters .thank you ? i think this network is relly good and i would not change i have been wiv this network for over 6 year 's and i have not had any problems very happy with the way caller handled my call good service and quick , free phone calls ! advisor polite and helpful .took time to listen because i 've been with xxx for years and i ca n't understand why i received a warning for my internet usage when i use it nearly everyday and have never had a warning before .to just be told 'well that 's ur package ' does n't help me to understand what 's occurring .at the end of my contract i will be leaving bcos this is n't the first problem iv had with xxx and considering the money i give u monthly i should be treated a little better ! it appears that when you phone up to advise that you will have some difficulty with making payments for the next couple of months there is not much assistance given no help what so ever , on hold for ages eventually had my call answered on 2 nd attempt only to be told they could not review or deal with the upgrade of my contract and it cannot be done at my local store either they did give me the contact number of the alternative company so scored 1 for that .i feel existing customers are not looked after- sorry ! the people i spoke to were polite and helpful very pleasent and helpful person . there have been times when reception & getting cut off from calls happens from time to time fri 2nd for a time i had calls failed & also not receiving calls .not normally experienced with my prev network . no the operator did a great job in solving my query .i am very pleased with the service i received .the reason for my rating on q1 was that there are other factors that would make me recommend xxx , not a single encounter with the customer service line . the service was excellent and very friendly .someone took the call immediately and responded well and acted quickly .my problem was solved and it was a very user-friendly call .: ) i need to wait for a new sim to arrive before i can be sure that things are sorted .excellent staff on the phones - thank you i asked for the packet date to be allowed to my phone this is the second time i have asked and yes i have been given an extensive list of how to key in to enable packet date to my phone this i have done and i am left still with out packet data as it has not worked as for your personal adviser he was more than helpful and very polite i would tell any one to choose xxx the thing i am in need of is my phone will not work wont charge the tex sending image will not clear all this since i phoned for help to clear all this up could someone please phone me and really help yours faithfully because i was very satisfied .that was a very poor question your customer service product knowledge is inconsitant . good service quick im a happy customer thx u good : ) good , polite , and immediate response she was a very nice person and solved the problem he was good at his job was very helpful and sorted everything out straight away ! problem has n't been fixed .was told to buy a new phone .did not get a call back despite being told i would get one within 2hrs or first thing following morning .constant probs with phone since i upgraded in june ! the person sounded positive and friendly , and dealt with the request . my call was answered by a lovely lady who helped me and was very pleasant , clear and sounded happy to help .its a shame not all customer services ( haven't found it like that with xxx ) but have experienced problems with other companies .that 's why the high rating .keep up the good service please the operator understood the issue and gave me two options to resolve the matter . service was good and helpfull t guy very helpfull wt my questions xxx said i could upgrade my phone on march the 12th but now is not letting me until the 20th june , therefore i am unhappy and leaving the company when my contract ends ! ! because i have been with xxx for about 10 years and have never had a problem still waiting for settings to arrive so i can recieve picture messages .its been over an hour now and i was told it would take 20 to 30 minutes the lad who took the call was really canny .dead chatty and funny .a definite asset to xxx your customer service is appalling .having been a customer for over 25 years you obviously do not value my business initial customer services person did their role perfectly in passing me to insurance department .insurance department could n't provide any answers and were no help whatsoever , suggesting i go to a store , possibly not their fault but not good enough .( average of 10 and 0 is 5 rating for advisors ) .did n't get an answer to my question , but ask in store is marginally better than ` i do n't know , bye ` so 2. based on this experience alone ( ie exc past experiences completely ) i would n't recommend v to anyone unless i did n't like them ! i was told i would move to a tariff half cost for same but now i see my data will be 250mb not 1gb as it was which i was not told t lady advisor was extremely helpful .very polite and respectful .through no fault of her own she was unable t remedy t situation .but , she did explain why and that t try t request again in 3 months . the supervisor was rude and unhelpful and i did not feel that she knew 'my account ' very well and was unable to answer my question satisfactorily my phone was cut off because i owed money on my account .as a longstanding customer i would have expected a call first . because you were unable to satisfy my problem .i bought a sim card for a lot of money due to the number .and because i have not used it i am unable to get it back .i am very angry and upset .i spoke to a manager whose name was steve who said he 'd get back to me but unfortunately he has not .i want my number back and hope you will satisfy the needs as a customer .i look forward to hearing from you soon . .as i work night shift called to late nothing is getting resolved and i have had no internet access for 2 weeks i had to call twice to resolve problem .the first person i spoke to sounded bored and uninterested in my call .she put me through to the technical team , i waited on hold for sometime and was then cut off so i had to call again and wait in a queue .the second person i spoke to was great .he was interested and did n't just put me on hold as he listened to my problem and did n't want me to be cut off again .he tried to put me through to the technical team again but nobody was free so he waited in the queue with me .in the end he did n't want me to keep hanging on so he suggested what he thought would solve my problem .what he suggested worked first time .he was polite , professional and gave good advice .i wish i had his name to give you so he can get the recognition he derserves . i was not left on hold for 10+min before being connected to an adviser , which was my regular experience with o2 . person very helpful and helped with my query because my internet is not working it still stuck on gsm and will not change to my original signal which is edge generally , approachable , helpful and understanding of my frustrations with a system that allows me to be charged for bogus , incoming text messages , despite having unlimited texts on my contract .perhaps xxx should adopt the same attitude and waive the charges ! your a bunch of tossers no it was a simple bill enquiry , dealt with efficiently and politely . the reason for my ratings is that the operator was helpful and gave me the information that i had rung up for . very well done in all departments keep up the good work thank you i have requested friends and family and yen i added the names it never said i had to wait up to twenty four hours for it to work great customer service advisor very helpful and polite thank you satisfied customer . question 2 and 3 low ratings because .me query was not resolved the fault is happening too often being cut off betting sites at the moment i cant withdraw my money my problem was n't resolved advisor was great by emailing billing copies very quickly .however online account problem not resolved yet , and is a recurring issue .reliability of xxxphone 'systems ' not all they should be . good service . it was quick and faultless the first solution to my problem was incorrect and i had to call again .the second time all was sorted efficiently and properly .however it did take two calls which was disappointing . because it is good still waiting for waiting for u to set my phone up to get my internet photos messages i asked for content control lifted he said was done and still barred thats 4 questions not three because i was told the wrong information told one thing and it didnt happen wot i asked it was quick and the advisor was pleasant : ) polite advisor + quick solution to problem good service .efficient i was not offered a competitive rate for my contract renewal complete failure to deal with problem for along standing customer .laughable responses to email queries very helpful the advisor was polite listened to my query resolved it and have the impression that rid cared about my problem thanks all my questions were answered and the advisor went over and above my expectations he treat me like normal person i got my tariffs and he resolved my problems 1.i would recommend xxx because they seem to be a great phone group and i have never had problems with xxx . i am very impressed with the call back service , i was dealt with promptly and efficiently , the customer service representatives were very polite and helpful .excellent service ! yes i was charged 25p and i rang as 2 days now i am not able 2 connect to the internet after being on hold 4 15 minutes i was cut off i again called again 25p again told to hold an i would be refunded the 25p i was again cut off no refund given and still no internet very happy with thd service and the result .thank u all there q1staff on phone where polite .q2 they did n't sort it .sothat 's why i scored 8 out of 10 not to bad service was great and the lady was very friendly : ) i have always had a good experience with xxx first time the query was n't responded too correctly , adviser second time was helpful but told me info i was already aware of and plus i 'll have to pay line rental for that extra contract whilst it 's not been in service very helpful and pleasant just a quick clear answer to my problem and got it sorted . no i m not happy at customer service . did n't solve my problem ! she took the call we 'll n i good understand wot she was saying excellent service !solved my problem within minutes .everyone was very helpful and efficient .cannot praise xxxphone enough . could not do what i wanted jake who helped with my query was v thorough , helpful , friendly & pleasant he resolved both my problems v well indef & i was impressed with him 100 % no just fairly satisfied with my query the problem has not been solved and only arose because of issues with a xxx update and now i dont have any mobile internet access ! ! ! the phone call was cut off after 8 minutes and no one hs tried to contact me he answere what i wanted to know the first time i called i was transferred to credit control but was disconnected .when i called back the adviser handled my call without transferring me . she dealt with my request well unhelpful , poor quality of service and a blas attitude .he did n't make any sense ,talking in circles with no discernible logic or willingness to answer question or rectify any issues .if i wear near the end of my contract i would be taking my 3 business and 2 personal lines elsewhere . 1 .you sent the wrong phone & i 'm not a business customer & never have been .2&3 the lady was very helpful that 's what i rated my session . my calls get handled very well , and i 'm happy with xxx for giving me a chance to be on contract with them as no other companies accept as my credit score was low , so overall i am happy to be a xxx costumer, thanks regardsnexhat xhemajli good customer service .friendly advisor pleased with the service because i called up twice before and only on the 3rd call was the problem sorted out .this is not acceptable when you sit on hold for ages only to not have your problem solved . the lady i spoke to was lovely and done everything i wanted .when the call dropped cause my signal went as i was on the train she called me straight back .so thank you :-) fixing my problem very quickly .great stuff as the lady was very nice and helped me with my query as a customer i am very happy with the service that i got today problem not solved and i refuse to pay 62p a minute to listen to an automated system .i 'm seriously considering leaving xxx to prevent please phone me good prompt service on the first question , i gave 8 because maybe other networks can have bbm work abroad .i gave 0 for the 2nd question , as i was unsatisfied with bbm and i gave 9 for the third as he helped me as much as he could and was very kind : ) just coming to creekmoor satisfied for several years adviser was very good but problem persists with poor coverage owing to one if your masts being down very good service you did n't solve my problem , you tried to giveme an older phone than i have just a refurbished one , you washed your hands of everything so all in all a fantastic display of diabolical customer service !congratulations ! long hold times - problem still not resolved friendly polite and helpful as usual .thank you the adviser was very nice and professional but i had been misinformed before and this particular adviser could n't help with either of my queries ( change name on account and check if new discount applied ) the person helping me was great leaving getting a better deal with o2 call me do n't have time to text . total wrong information given .no call back .been 2 of ur stores .really unhelpful .no customer service . i was pleased with the way my queery was handled and the speed the capp was answered and delt with .the person i spoke to was very polite and helpful .thankyou because am happy with xxx xx i was led to believe when i took my sim only contract that it was a 30day only contract not a 12mth contract therefore i think that this advisor is wrong also that he was only wanting me to sign up for 12mth 's !( better sale ? ) i wanted to remove control access from my chip was told it was done .it wasnt xxxphone not the cheapest but service is good great advisor , very friendly helpful and polite .he did the best he could to help .the problem could n't be resolved because the courier service he needed to speak to was closed .on my whole experience i do rate xxx highly but problem i was ringing with is yet to be sorted so i could n't mark a 10 .thanks x i ` individual was helpful and informative he answered question simply and quickly .i am not good with technology but he did not make me feel an idiot for asking my question .i was anxious to know the answer because the advisor was very helpful and had very good customer service skills very pleasant to tall too very happy .feel reassured . because they were helpful thanxu no great service and spoke to me like i was a real person not like i was the queen . the lady who helped was very helpful and efficient thomas was good , but the team after that have emailed have just flat out said i signed a 24 month contract when i joined .which is rubbish , the agent at the time confirmed my end date was still april .thomas said he just needed proof , which i sent .but as usual a different team member picked up the log and said the exact opposite . the scores reflect the service i had a problem with accessing account information through the website .problem confirmed at xxx end .was told that problem was being looked at and should be resolved following afternoon .however , it was sort within a few minutes xxxphone is the best no because i was satisfied . xxx made me verify unsatisfied moving back our upgrade date without telling us and doing nothing for us when we had an upgrade available in less than 8 days .the service also has n't been very good in this area , especially for the price we are paying , which is why i would recommend others looking to other providers . everyone was very helpful and informative but i expected my phone to be working straight away . .not that i would have to phone up and get my internet connected ... this should have been done in store .everyone was great though : ) adviser was happy to help and resolve my problem on this occasion and did so no matter what it took .i am however generally fed up with xxx as an operator and regret renewing my contract , due to the numerous and on going issues i have encountered in the past couple of years . no resolution .given false information .totally unhelpful .appalling service .talked over . girl who answered was friendly spoke clearly enough and knew what she was talking about and resolved my query in a couple of minutes welll it did n't work because the service was very good the assistant , lisa , was polite , courteous , knowledgeable and nothing was too much trouble .a credit to your company .thank you . i have been with xxx for years .i have always found them to be helpful and accurate with account advice and i know that i am always (99 % ) going to have a signal when making or receiving a call . no excellent service alround and exstremely pleasent to talk to i had mike from warrington centre and he was brilliant .he was extremely helpful .in fact i have just emailed xxx to compliment him .he helped me alot and was very friendly and patient .he is a real credit to the company .fantastic service . all questions were answered to my satisfactionxxx yes because until i know that my phone works in my work location tmow i will not know if the problem has been resloved not just now i was calling due to a letter i had received from a debt collection agency i was distressed but the advisor put me at ease answered all my queries gave me the answers i wanted to hear asked if he could do anything for me fantastic advisor as usual from xxx spent a long time on fone and laptop to tech dept .problem unresolved .new fone dosent work . as long as my services are working and i 'm happy with the payment arrangement hoped to get a rolling sim for my partner but couldnt very pleased with your service since changing from orange at the end of january . when i phone with problem regarding bill no one is able to give proper explanation and fobs you off , not happy at all . because the answers satisfied my requirements and the lady helping was very calm , she listened and helped me as i needed . i gave 8 because it took 2 people to put me through .i 'd already phoned 2345 twice .10 because i was happy with answer.9for overall satisfaction . i was very satisfied with the customer service i received i wanted to register on line to see my bill , but i tried for 2 hours with 2 differant people who were nice but they did not solve the problem . i was very sattisfied with the service i recieved thats why i gave a ten .the eights for question 1 and 2 were not higher because i must wait til i c if the problem i had is resolved very helpful and pleasant adviser knowledgeable too the lady was very helpful and hopefully my phone will b fixed because xxxphone was really helpful with my problem and sorted my problem out and was very polite and nice on the phone to me and that is why i gave all 3 questions 10 out of 10 thanks for your help and everything lee the handler was awesome but your organisation do not cater for my request .the query is beyond the handlers pay grade and it is for you chief executive to look into . good service the offer to change the phone was recinded my query was sorted within minutes .team member was pleasant and very helpfull the lady i spoke to was lovely , friendly & helpful because the situation is not resolved ! ! ! just how i feel i 've asked on 2 different occasions to have the settings sent so i can send and recieve picture messages and although the customer service agents were very polite , they have n't resolved my problem very helpful , upbeat , clear , happy person took my call . i 've still got the same problem i ca n't get on the internet and i 've paid the fiver for it on my iphone 3g problem fixed with remote help .very helpful tho we were on the phone 40minutes ! advisor was very helpful and quick with my query .very professional and helpful clear understanding of staff member because it was a silly thing that caused the fault .the lady was very professional and exhausted all avenues .above all she was english !and i 'm not racist at all , but i understood her and she understood me .also explained everything she was trying to at all times without leaving me on hold forever ! helpful , polite advisor reassuring no he was very helpful but your systems were down . i was happy with the service and how quick and efficient it was xx reported a phone lost and gave the operator the full number of the phone and he managed to cut off the wrong phone dissatisfied with the service got passed to wrong departments with the phone call lasting over 30 minutes the last advisor of ' 3 ' was more helpful still thinking of ending all contracts and going to another mobile provider because this is not the first time its happened he was very helpful and explained clearly . great service because i have had 18 i phones in the last 2 yrs and getting fed up with th now q1 on the whole i get satisfaction from xxx ...but not always ! q2 not sure if my request is solved yet .q3 one of the nicest guys i have spoken to at xxx i called up to ensure my business phones would n't be affected tomorrow by us not clearing our bill until lunchtime tomorrow and i have no certainty that will be the case .it better not be , or we 'll be moving elsewhere following our expansion in june . 5 days without a phone waiting for a sim card .no joke . i was on hold for 9 minutes then your auto-attendant cut me off without me ever speaking to anyone .given i called outwith peak hours , that 's a rubbish service ! if i can sort out the problem i will be likely to give 10 out of 10 . happy ! i am very dissatisfied with xxx .they are very grab your money and run .they do n't care about the costermer anymore .my daughter as orange and as a much better service . thats 4 questions ? good service overall , but still disappointed with the manner we were served by an advisor on sunday 4th march at the xxx store ,in silverburn glasgow .she was very unhelpful , a little short with us , unmotivated , and it is surprising given the level of service we usually get at xxx stores .i think the advisor would benefit from basic customer service training , its not voluntary work after all , she is paid .thanks james good service but reception and some prices are poor but always helpful operators could not help as the technical guys were closes . 1 i would not recommend xxx as they cost a fortune 25 pond in 10 days i might as well be on a contract .the query was answered but no help was made at all i think .and 3 who was on the end of the phone needs to do there customer service skills again you are very helpfull when i ca n't pay my bill on time not happy and will be changing network when my contract is finished cz ur good got cut off twice and did n't get called back then lines closed so my problem remains unsolved 0 because i always have problems with my network and xxx have done nothing to fix it until today .10 for the lady i spoke to as she was very helpful .and 10 for the outcome of the situation as its finally been resolved . she was very helpful plezent 2 found the staff extremely helpful and polite because it was handled very quickly and the resolution satisfied me and worked well and told me the reason what was the reason a quick and satisfied service ! he was a v nice lad and v gud at his job i requested for flexibility and that was given . i rang to discuss the fact that i have been offered a better deal with another mobile operator i was with previously and the response i got was that no one could discuss what xxx could do to match it as i was n't at my upgrade stage .i think this is ridiculous as the other mobile operator has offered to give me 3 months free to compensate for me leaving my current contract and having to pay a cancellation fee .it seems a shame that xxx ca n't negotiate because the computer says no! my phone bills r always over a hundred pounds and its too expensive xxx is cool always had it and the women that spoke to me sounded nice . all ways had very home service from you ! the service i was given was a1 ,in every way . to get my ipad working _ :because xxxphone ithink there the best the member of staff who dealt with my query was absolutely 1st class doing everything possible to help me ! ! na happy with service and good speaking to a rep who could understand me and me understand him or her my fone stil isnt fixed because im still waiting for the settings to come through . dunno i spoke to natalie and she was most helpful and clear with all my queries . the lady i spoke to was very helpful , polite & answered my query very quickly really helpful friendly spoke perfect english which is really helpful in a call centre nothing worse then getting sumone who can not speak english or understand it . . solved my problem and offerd to help more ...10 star employ wish all you staff where like this no issues , problem resolved quickly . no i wanted to get internet settings on my phone and it seemed i would be charged twice to get this as i had to remove my battery from my phone to get the model number ... i would 've thought this would be taken into consideration and the latter charge waived , or not ? not happy with the first rating i 'm happy i got a new ipad i do n't think other service providers will do this the second one is i was very stressed on how to get a new contract and still be paying 4 what i did n't use lastly the last adviser is absolutely nice and patient thanks 4 all your assistant still cannot send messages _ generic network error . please ring & i will explain very helpful 1 xxx is a very good network 2 my query is n't solved 3 he was n't very helpful try to resolve issues onmy ac.the adviser did not resolve the issues .can u arrange another adviser to call me . lisa the customer advisor was very pleasant and gave me a good compromise position to my problem / oversight of excessive phone bill .thanks your adviser listened very carefully to my problem .she reiterated the salient points , kept me advised of what she was doing & resolved my issue in a reasonable time .at the end of the call , she confirmed all the actions that had been taken .overall a very good customer service experience . did n't get the delivery i was promised today and my xxx sure signal is still not working even though it took three attempt to get to the final result , all the operators were lovely and best of all , they were english !i 've been with xxx all my life and i honestly ca n't complain . i 've tryed sortin my bill out for months now so it 's in my account there is always a mess up .i 've gone over cos was told gets renewed on 18th wen it 's not now got a big bill the call was n't completed because signal was lost which was the reason for my call in the first place & the adviser was made aware of the fact that my signal keeps dropping out but did n't ask if there was another number they could reach me on if this happened & by the time my signal came back your help line was close so now i have to wait another day to try to resolve my problem which could have been avoided with a call back from your adviser the guy i spoke with first and foremost understood ne snap i understood him which is rarely the case with xxx .he was quite willing and had the knowledge to known how to help me .he sorted a problem i 've had for six months in a few minutes while others were unable and unhelpful and i was just passed from one person to another with no resolve .this advisor was a breath of fresh air .i was not going to renew my contract again with xxx because your customer care has become dreadful over the last couple of years .o2 customer care blows xxx away , but if my next issue is dealt with like it was tonight , i may stay with you .your advisor was very very good . phone answered fast very helpful and problem sorted , answered all questions . problem sorted at no extra cost to my account i just think yous r good always used xxx office closed for tech queries quick efficient service answering our queries clearly thank you advisor was helpful poor service and was on hold for over 40mins nobody could answer my queries .i had very rude and poor service in store in market street manchester earlier that day and will pay off my remaining contract and move to o2 . out of hours efficient comprehensive service received i need free web because it my first time to user xxx you cut me off three times and by the time i got through were shut the operator was friendly , patient and knowledgable .a very professional service . feeling the adviser was as helpfully as he could be but was n't able to deal with my request as what i required he could n't resolve .my problem needed handled by another department . poor coverage , poor service after 8pm , poor website info .should i carry on ? as i asked a question ans was givin the wrong feedback thta did not answer my question or needs was confused and he spoke very matter of factly but was helpful , just took a long time for it to sink in 23 years with xxx speaks for itself . becauesee the service and set up is good but my issue is not resolved good service the person i spoke to was abit snotty and spoke a foreighn language so i could not understand very well helpful and prompt , no waiting to speak to someone . good service . did as i asked nothing to do with the person .i am just always having trouble with signal reception internet gateway etc . it 's all really poor and i would recommend orange every day have always found xxx to be in tune to my needs and has not yet failed to live up to my expectations .....for well over 15 years now ! ! ! ! ! ! ! unresolved phone still playing up to this day . xxx took money from my bank account without no consent and then was not going to put the money back , it 's now going to take up to 10 days for the money to be credited back .i am considering calling the police and reporting the matter as theft . i got a blackberry and i want you 2 gve me the internet for bbm they helped me deal with my enquery because i enjoy useing xxx tank you call was completle automated no person involved call was handled politely and efficiently , with potentially a quick resolution .but having had other enquiries outstanding since 24/12/11 and missing out on eligable discount recently as i was not informed of its existence , i will wait to see if proposed resolution has actually been actioned .no confirmation received as yet . service was good very good service efficient waiting time very helpful all v good because i was not satisfied with what i was told and i needed that service at that min and could not .get it i have all ways love xxx from day one becus the calls wer averagely handled 4 all qus . prompt efficient service with helpline staff who can speak english clearly poor / no signal at home ( hp8 4hq ) since friday night.called to ask if there is a problem - call centre not open til 8am .then nobody knew what was happening .someone called me and i called the number back and was told it was chargeable and found out is was you.overall how can you expect me to score any higher ? i only wanted to activate my sim , sim now activated ! your system gave me series of options to choose .i ended up with a customer service representative who was very blunt that he only deals with lost and stolen .and put the phone down . advisor was not helpful and did n't resolve my query . i have done in the previous messages was overcharged on bill , free minutes were not prob - rata 'd , refund agreed but not applied .direct debit for full bill taken .my husband had same problem ! the person i spoke 2 waz very helpful by far the best customer service i have dealt with because the lady i spoke to was exceptionally helpfully , cheerfull and prompt and it made paying you money a pleasurable experience , if that 's possible ! ! :-) had a problem with my daughters phone and the young man who sorted it was patient and polit as always exellent service i gave my reasons because the operator was courteous and helpful . not bad because the advisor was not helpful at all i 'm overall very dissapointed in the service ii have received well my reason is that the person who i spoked to did everything ff miss sold insurance !being told i was wrong in what i was sold .very rude happy first xxxphone employee failed to return call as promised .last caller very helpful . phone was broke new one came and it works ...so far the problem was solved only in part .but i had the feeling that the person did all he could i would have given a higher mark and i understand that the advisors do n't set policy but to be charged .35pence minute when over my price plan is ludicrous good service my problem was sorted and i was happy charlottes skills and attitude and she solved the problem in a nice friendly and approachable manner she is an asseti did n't have to wait long to get through at allvery impressed xxx but do n't get complacent over charges !thank you amazing service as always because the reflected my experience when asked to rate it 1 to 10 . because u have very good network and polite and helpful patient staff the gentelman that i spoke 2 was very helpful and quickly resolved my problem the lady i spoke to was vey helpful although i wanted to bloke a mobile number which xxx ca n't do she said i could change my number however i did n't want to as my number contains my birthday because i have had bad experiences with xxx but j hope the services improve and the way staff talk to customers very happy with xxx 's service . xxxphone has never failed since i joined the company .its customer service fleet and operators are sweet and helpful !i simply love u all guys ! the service was effective , responsive and excellent . the 2nd & 3rd agents today were fine .the 1st was not .she was adamant that i had received a dongle in april 2011 and refused to hear my point that i had not .eventually she decided to check courier records , and then the line went dead .after a further 14 mins on a 2nd call to another agent they admitted no courier delivery was signed for .i do n't have time to correct xxx errors and have little patience for agents who insist i am wrong . the person i spoke to was very nice but the query was not answered to my satisfaction , your website was giving false information on my account . fast , friendly , helpful service : ) not by text no no problem with blackberry resolved by sending replacement handset . xxx look after me well as a long-standing client .cheryl today was superb , going way above & beyond to help me out , she was friendly , empathetic , understanding & very nice & patient .it 's for staff like her that i 've stuck with xxx . i neet my pack number just want to leave vadofon cant do simple think he was very helpful and polite they was very helpful u said 3 questions this is 4 . do you want me to reduce your score ? the first time i called i was advised to upgrade in shop and not ideal over phone .i phoned back and then upgraded happily info given did not work i have had a complaint since 2011 .every time i call i am told it is solved .it never is and xxx is still taking money from me that it does not have permission to take .xxx have even tried to accuse me of causing the problem .i have been lied to on previous calls and put on hold to get rid of my calls .my opinion of xxx could not be worse . i would like to have spent more money with you and have been told to request forms via e-mail and then start the process cant the dude struggled to help initially then manned up and came up with a solution .waiting for his email reply but when it comes in ill be one happy customer i was given dates from which i could upgrade .xxx changed terms so could not .was the .informed we could exchange phone as playing up .so far i have called twice waiting on hold for over an hour .still not resolved .will be leaving xxx when contracts are up as i got treated well today and the person i spoke to was very helpful and i 'm new to xxxphone so i was very pleased thankyou : ) yesterday i had to phone 3 tymz n tlk to a advicer .which they did n't help me .then today i had to call again .a adviser called chris was the only one to help me .so thanks to him ....so yeasterday i feel xxx robbed me of 75p...people do n't need this kind of hassle . very helpful : ) nice lady quickly sorted me out thanka all questions & requests dealt with speedily excellent service every time x i 've been a loyal customer of yours for a long time and am looking to get a contract phone good service xxxphone has the best network , customer services and f1 team ive been with xxxphone for a number of years and have allways been happy with the service . satisfied third time in ringing previous two calls resulted in poor service and zero delivery of request .this time superb customer service . cut me off .did n't solve the problem there was no waiting endlessly to speak to an advisor because of `unexpectedly high call volumes ` or similar excuse to mask the fact that the call centres are inadequately staffed .i was able to ask what i wanted , and it was done hassle free .thank you xxx . reception at my home address and surrounding area has been very poor for the last 7 - 10 days excellent they have always helped me with what ever problems i have had and always been very polite i have a probelm that has been going on for 3 weeks and still hasnt been resolved the adviser was very helpful and tried her best to answer my queries and explained the reasons why she eventually could n't help . the adviser sounded bored , uninterested , did n't give me solutions .i would seriously think about changing provider based on this call been with xxx for years and its a great company . get someone in charge to give me a courtesy call and i will . satisfied . because xxx is a **** service , the service i receive was excellent i do n't think there is anything that i would of wanted to change to your service that you provide i was very pleased with the manager 's attitude and his patience when explaining .an excellent ambassador for your company . v helpful & freindly . steph was very efficient , understood my problems and quickly sorted them whilst clearly explaining everything to me .she is an asset to your company the xxx guys are wonderful , umesh at harrods in particular is the most caring efficient effective xxx employee i have ever met , on the whole they are all faultless , the problem is that for three years i have been unable to access my bills on line , its common knowledge as i 'm sure you 're aware that your website and on live billing system is impossibly flawed and you offer a non existent service to your clients , do you care ? ?if you do you will pick up the phone and tell me what you 're going to do about me not moving to orange next month xxx are the best because they are not able to do what u have asked and the xxx shop is not helpful the service i have had from xxxphone has been good very quick .no waiting on hold .staff very efficient and helpful promt deiighted with customer service from xxx both in shops and call centres my issue was not solved and my adviser dylan i found very rude and unwilling to listen to me or help me out i hv had a few calls with xxx customer support and have never had a good experience .andwhen i get back from abroad i will be looking at my options and changing company 's a good service at a competative price good work xxx good service the advisor i spoke to was helpful and gave me the information i needed quickly and was very helpful however compared to advisors i have previously spoken to she was n't very enthusiastic which gave the impression that she did n't really want to be talking to me whereas the advisor i spoke to a few months ago was extremely friendly which made the conversation feel more comfortable and natural . i was treated like a number , misinformed of my options in january , refused time with a team leader and agreement was reached to stop direct debit payments causing both myself and company further problems .hardly treating the problem at source .i 'm still waiting for a call back from someone to discuss call was well handled the service demanded the rating my problem still has n't been solved ! you 'd we 're really helpful from start he was helpful .friendly .polite ,etc i have been having problems for days with people not ringing me back .the adviser i spoke to today sorted my problem and was quick and very very helpful .i was on the verge of leaving xxx until i spoke to her .her service was 10 out 10 . i have never had a problem with xxx always helpful ,always reliable and always provide a good service i have been a xxx customer for many many years and would recommend to anyone . ten because always solve any problems for me .always kind and polite . i 'm happy with ever thing you offer and all ways helpful because i am satisfied with the customer service i recieved . i am satisfied and have no problems with xxx . excellent advice and helpful operators the advisor was very polite , non judgmental , empathized completely and was very willing to deal with the concerns i had himself , he has allowed me time to think about the options to resolve my problem , given his name , ext and place of office , very helpful .the only reason i gave an 8 out of poss 10 was because we were today unable to resolve the matter completely but that is through no fault of his , he was excellent and the overall experience was a 10 , please pass on my thanks to alex in warrington call centre . excellent member of staff , resolved my issue after being let down on previous calls . all whent well and my queries were reslolved friendly , efficient , helpful guy . satisfaction the person did bit satisfy my question and kept me on the phone for a long time .i now have to wait over a week for my phone because of a mistake which had nothing to do with me my problem was solved easy and fast the lady was very helpful i called to see if my 39 day notice had been received after completing by email and she just cancelled for me with no questions asked !which i feel could have been done last friday when i calle !very friendly and helpful ! the staff was pleasant and very helpful it was good quick service ! i have had a terrible experience with xxx recently and feel really let down .i have worked hard with senior xxx employees on the uk business excellence awards and will not be recommending them at all in the future and will look to terminate all the contracts i have with them !sorry but its true a good company had totally let me down a good service as always thanks after speaking with you my phone was suspended because the advisor did not process the details ! ! ! first q you have too few phone variety to choose ,too expensive contract varietys .the2nd and 3q easy and friendly to talk to . overall good service fabulous service x x wanted to redo contract , was told i would be called back , i was n't .called again today was cut off , not called back again .i would like my pac code and my wifes johanna forbes 00 44 7899 952436 i 'm autherised on her account .requesting mine and my wifes pac code please asap that 's how i feel yes if you call me i can discuss this with you on every occasion i 've had to contact xxx the problem has been resolved efficiently and without fuss . in my first phone call i rang up , spoke to someone who could n't find my phone number he went off to find his manager to help 25 mins later i hung up as he had n't even come back to me to say how long it would be or apologise for the wait ! fist rating not high as spoken to about 7 people plus visit to shop .problem was not being able to send/receive photos after going from payg to contract .was given different advice each time .problem only just solved today .thank you . got through quickly , the lady was polite and dealt with my query quickly : ) i am a content xxx customer at the moment . the agent was excellent .the service from xxx was n't you made a mistake and if i had n't spotted it it would have continued .you took to much money from me for 4 months the poor service and response from the delivery i have spoken to your office as noted in previous messages i got satisfied answer to all my questions . the adviser knew a lot about the product and gave optional solutions but the problem still exists .the query was n't absolutely resolved . because i have been illadvised about price plan i required when i upgraded my contact ! ! ! ! not happy with your reasons have been with u 4 yrs person was nice but didnt solve my problem .i was given 300 txts with my text and web pack this month when it should have been 500 .she said i cant get the extra missing ones .also i topped up almost 2 hours ago with an important text to send but still have no credit .this keeps happening i will be leaving xxx with all 5 phones in the household to go elsewhere . hg well i can understand that there is problems with phones lines and every one is trying there best its just one of those things in life that happens cheers everything i rang up for was resolved and advisor was very helpful cause the girl was very helpfull n i did not have to talk 2 a machine or some abroad that dont know what am talking **** reason for rating should be obvious from the records since january . good service and i got what i was owed ,with no hassle good service it was a facebook query and the advisor although tried his best , was unable to help with my problem . good service today exellent manner and efficient service very polite and helpful guy and he tried his best to solve the problem that i was experiencing . . a good service but i hate your website just read my record .still waiting 3 weeks for a promised call from customer relations .48 hrs ? ? do n't make me laugh ! ! person who answered call was sarcastic obnoxious and totally unsympathetic to my query leading me to lose my temper ! ! the only thing he could say was to cancel contract which i will look into . . there 's plenty of networks who would be glad of the sort of custom i have given you for 7 years useless ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! the adviser was very helpful , polite , solved my problem and she was cheerful because u have taken bonus bank away i have lots of rewards but no computer or internet . a bit unsure when answering but polite and helpful .when dialling 5555 i expected the rep to understand i was wanting to setup xxx passport . good service very helpful staff who know what they r doing some companies u go 2 they try fobbing u off by passing u pillar 2 post xxxphone dont they always decent service since i 've had a mobile back i 've always had xxxphone + wont change being told i now hav to pay &12.99 a month insurance to get my phone fixed .been with you years and that 's how u treat long term customers . my problem is not fixed yet .:( my problem was sorted very quickly and efficiently and the advisor was very nice , polite and helpful . i could n't send an sms although i could receive them , make calls and use my internet browser .when sending , a msg saying 'unidentified subscriber ' appeared and after a couple of days it said 'invalid message type ' so i wasted money phoning 'customer services ' whom after half an hour did not know how to fix the problem i was told to go to a xxx store to run checks .quite simply i fixed this problem myself ( options ,sms , network to send over ,packet switched preffered ) .how much 'training do customer services get exactly ?the woman i spoke to was perfectly nice but nice dosnt solve the problem . she was polite and very helpful thankyou jenni was her name superb good call back despite losing connection twice .operator seemed 70 % sure on resolving problem . a totaly incompetant egyptian who tells lies .call for more details and listen to recording . everyone was very helpfull and polite its just a good service all round i had trouble tryin 2 sort out a contract issue through tesco , after dealing with u direct it was sorted : ) is n't that obvious ! ! having to reply to three texts is surely enough ...would you now please leave me in peace to get on with my work ! ! ! ! ! ! ! ! ! ! ! was very pleased with the lady , and she was n't foreign so i could understand her very helpful , very friendly and very polite . they were polite and very informative , problem resolved and they knew what they were talking about better service than i 've had from other service providers in the past excellent service because im not impressed with coverage 1 little bit and never being notified when i am near the end of my £35 per month bill and always paying well over £100 per month .thats my reason why .bloody disgraceful i have an age restriction on poker threw fbook and i only have a debit card , i 'm stuck on hospital and your team member told me to go to a phone shop which i ca n't could not under stand accent and not fixed yet i have never yet had to wait for too long for my call to be answered .i speak to people who understand english properly - the minute i do n't speak to an english person my rating would at the very least halve .the xxx staff are friendly and efficient - it is a pleasure to phone a company whose staff is able to quickly and efficiently help you with your query .stay this way and i will be a customer for life .thank you xxx lady was very nice and also knew what she was talking about ! ! ! just l like you guys . your customer service solutions always immediately solve the core problem raised and you always put the customer first , at times at great cost to yourselves .thank you very much . was extreamly helpful and got the problem sorted out i dont have a reason all i no its a good survi i spoke to 2 guys one called luke and the other called chris both were polite helpful and informative and i felt i was spoken to as a person rather than just a customer they were great and are a credit to the xxxphone team i filled in the online questionnaire .read that . clear answer to my query . i decided to stay with you and upgrade why i do n't know .you got my postcode wrong n i have been trying to change it since sunday i have spoken to about 8 different people since sunday and they all been rubbish all saying they will sort it and have n't i took the day off to wait for the phone only to find out now i have to wait till tomorrow when all that needed to be done was for you ring n change the postcode before it wnt out for delivery today bt ovs was too hard for any of your team to do and to be honest i 'm just going to be cancelling it all together and going else where . very polite and helpful the operator talked down to me like i was incompetant !and what he told me was complete rubbish !he told me that it was my internet service provider that was at fault !fortunately someone else in my family had a vss system so i tested his at my house and it working perfectly !i have subsequently been and changed the unit at a xxx store !but if hadnt had the second unit to test i would still be complaining to sky when it was there fault !it was xxxs fault for a faulty vss !i dont like people talking down to me when they dont have a clue themselves !so in conclusion i would say the operator is incompetant n needs retraining !kind regands !michael x the gentleman who answered my call was extremely pleasant and helpful .i said i did n't need a new phone and wanted a new cost-effective package which met all my requirements ; this he came up with . the advisor was really helpful struggled for one day to solve my prooblem and xxx techican sorted it in a short time as i had probles topping up this morning and my credit has just gone in and i had to phone 3 times and not very helpful good salesperson helpful not pushy i 've been with u a long time and happy with you thank u for your help when needed where do i start its a joke how i buy credit then it does not go on phone cause your system is not workin because you changed your policy of upgrade .was advised to wait then you change the upgrade date very dissatisfied customer .was with o2 prior and had no issues with them may go back to them . i was more than satisfed with the service my new sim did n't work & you cut the old one off so i had to go to your swindon shop to sort it out . the lady on the phone was very friendly , helpful and able to sort my query . customer service is fantastic x i had important calss to mke this morning and after purchasing my top up i then had to spend extra money on phne boxes has i was unable to use my mobile has the system was once again down .thnkyou . polite and friendly my problem was not solved but the people i spoke to tried their hardest to resolve the situation ! fantastic response and very helpful and problem solved so quickly .shame other companies that provide services are not so well equipped easy , hassle free service . simple question , sinple answer , job donem you were really good , great service and listening skills . the peson i talk to was very nice clear spoken and very helpful in sorting my problem out quickly too . just generally disgusted with the customer care and the lack of help in reducing my bills , instead they have went up i work in retail my self , i know that to i have to keep the customer happy , i can tell you spend a lot of money on customer service and staff training how ever small the problem ,thanks keep up the good work . the o rating because cant put voucher still good network been with you for years always friendly advisors . because the ladyy who i spoke to was very helpfull yes i got no help with problem take the time to call your customers if they are this unsatisfied ! ! ! ! the oprative was very polite spoke and explained everything clearly was very satisfied with the help i received . 10 i am having difficulty with the xxx website .i was told that i would be sent an email containing a web link which i needed to click on to verify my email address .no email received and so problem not resolved very satisfied but i am not good at giving tens . was not waiting long to be answered and my question was explained clearly by a very helpful member of staff .thank you . didnt quite get answers i wanted but advisor was very helpfull . had no problems getting things sorted i have not got any reception in my home .i will be sending an email to complain about the rubbish service from xxx ! ! ! ! i got through without delay .theperson i spoke to was pleasant ,helpful and capable .myproblem was quickly resolved .impressedwith the customer service . the person on the end of te phone had no people skills whatsoever and was disrespectful . the call taker was very helpfull and after numerous times spent trying to resolve the problem with other ,she sorted it out and took responsibility .very friendly also not getting the right person getting moved from one person to an other then getting ask to re ring 191 to get the right person and then given an other number to ring to get the right person to answer my question i had trouble putting credit on my phone i am still waiting for it to go on if it dont i am going to change my network very good service yes women was very helpful on phone but there 's always room for improvement no! ! ! ! ! the lady i spoke to help me a lot and was very friendly and explained everything slowly i also think xxx is a good network to be on : ) appalling the workers on the phone were helpful i 'm constantly having problems with internet access had new phone and still have problems i asked a question and the operator didnt know ... then they pretended to try and find out .when they couldnt answer my question they fobbed me off to another department .so i had to call again. .not the best cust serrvice the reason is my problem was dealt with very well although it was a bit inconvenient having to go to a xxx shop twice and i was not told to back up info or remove sim which made things harder than necessary finally could you please allow me some credit when i 'm running low , good service but ...... let me use it ! just that im still waiting to get internet since yesterday what a ridiculous question very helpful & cheerful staff .keep it up . service was very good but service selection was a pain and was kept waiting on line quite a while darren the xxx adviser answered all my questions and have additional options i had n't considered .he also sent me text to confirm the changes we agreed to make to my account . efficient and friendly manner . no i was impressed by the profesional attitude of the menber of staff who answered my call because the person i spoke to was helpful and explained everything well to me still not resolved may be seen in next invoice ! ive been with xxx for years and years its a vary good net work the customer care r vary halpful i use my phone a lot for calls & texting i think bounus bank woz vary good for people who put loads of credit on i dont like freebee rewardz i dont use the lap top so its no use to me i just think it wouid b nice to get soom free credit soom times i was completely satisfied ! the problems have not been solved went in store at reading to cancel 30 day sim to return to say as you go .reduced my minutes to 300 but put me on years contract , why ?since them have been back in store 5 times , 4 times customer service who left e mail for manager to ring me , still no contact .rubbish .as soon as i can i will cancel all my contracts with xxx i have 3 now .no one seems to want to sort this problem overall , the way my call was managed after i had to pay postage on return item , despite accompanying instructions saying it was pre-paid . helpfull customer service assistant .waiting for completion off issue . they was very helpful helpful , and the advice worked i was extremely happy with the first man adam i believe he was going above n beyond to help but i got cut off n had to call bsck micheal also helped ...i kp getn told im a high valued customer perhaps regarding the amount i spend at xxx that shud b rewarded as the service system isnt always greal where as the individuals are apart from one idiot who actualy hung up on me bcos i asked to talk to his line manager.thankyou the person did n't help at all was unhelpful when enquiring about ipad tariffs x just have given you the rating answers i delt with 2 different departments both advisors extremely helpful , my only fear was i was calling from a land line as my mobile phone not working properly and it took about 40 mins to finalize my order so will have a large phone bill .it would have been nice if i was offered a call back operator v good .no quibble organising replacement for faulty phone no help really good info drone your team all helpful but it would be good if you are transferred to a different team you do n't have to repeat details . helpful , friendly , efficient helpful , friendly and assertive and listened to my query ..and said would resolve it ? mobile needs repair rapid response and advisor very helpful . thinqs made very clear excellent manner and speedy response to my query very well mannered + polite advisor + also gave reason for the problem finallly dealt with situation as a long time customer of yours i experienced a lot of things that it should not happend . the texts i was getting about loans have stopped after following advice from you thanks ave answered your questions now answer mine am i paying for these texts to you help was immediately available .the assistant that dealt with opening the account was very helpful . good service and helped me more than i had expected therefore very satisfied j clark the+one i spoke 2 told me my+ph would work inmy car .yr store in llanelli did+all they could and it would not work .theywere very goodand patient . advisors put me through to departments who said they were wrong to help cost me thirty plus minutes of my time to end up with no result to problem polite friendly and quick the operator was very good but xxxphone billing is very unclear on foreign calls and the web site only compounds the issue .all in all i would like to see the whole thing simplified . adviser was helpful and did everything i requested however there were things on my account that i know i did n't download i felt this should have been acknowledged . my rating are because xxx change upgrade dates with out tellin me and my phone is starting to break so i am due to upgrade and being told i ca n't and that i am on a 24month contract when i signed up for a 18month contract so i am busy making a complaint and i also did not have my call transferred to esculations when i asked it to be very poor service from xxx .past from one person to another .no resolve when xxx are in wrong .very disappointed . good service by business team , very helpful you no longer allow the use of german credit cards despite being a global company .i called to make payment last week and instead of taking the payment you set up a direct debit mandate but told me my account was clear .today my line was restricted and blackberry now has to be reset .i 'm very unhappy at your service advisor did the best he could , but xxxs current business policy means i 'm going to have to go out of my way , spending time i can ill afford to get the best upgrade deal available .which i frankly find obscene . i called 4 times !problem still not solved the advisor i spoke 2 was polite , efficient and i could understand his accent . very satisfied i was charged 2 pounds 4 a service i didn t ask 4 just because i was near a border in northern ireland and the first adviser told me that northern ireland was not in the uk and that is why i was charged so i asked him was this a xxx new policy and 4 him 2 send me this on paper but he transfered me 2 another adviser .a 2nd did n't understand my problem but transfered me 2 a 3rd adviser who was so alert and sorted me with a refund . not being made clear when renew my contract , i now have to put up with two bills see previous text ! very helpful advisor .just wish the automated service getting to an advisorwas better the phone was answered promptly and my issues with my internet bill where resolved clearly and helpfully . just overall happy with the call dealt with my query very promply ...very happy with how quickly xxx helped me she was very helpful and my problem resolved for once since i have had this phone i have been unable to connect to internet or send picture messages .i have been to shop several times and had a new sim card .i keep getting messages saying l havent used my free data allowance !i cannot get it ! ! ! ! i am paying for a service l cannot get.your agents have been helpful but my problems are not solved despite me following directions to configure phone . the ladies i spoke to we 're very helpful and gave me confidence that they would do what they said they 'd do . its a long story you would need to contact me the lad i spoke to .great with people .veryeasy to understand .very good very happy service ?thank you . ive been in store for 1 half and can t sort prob i was very satisfied with the service . no 10 got the results i wanted and the assistant was polite i 've got a new phone which has a flat battery by lunch every day , told by xxx ca n't return but to go and buy a new battery , 02 here i come got prompt action quick , informative and friendly spoke 2michelle this morn she was very pleasent + helpful good services i 'm very unhappy with being told i could upgrade early march to now be told 12th april & your terms & conditions changed but i am more unhappy with your customer service ! the person i spoke to was very clear and concise in her explanation ( did n't gabble ! ) .she had a nice open and friendly manner and sorted out my query satisfactorily .very pleasant experience . didnt resolve my issue . . and was rude ! ! i was very satisfied and happy with the help and the service . the operator did not help with my query to my satisfaction lady was great on the phone very helpful but i want my blackberry internet back and xxx have n't taken the payment cause apparently your system is down , am goin to be suspended if money is not taken today ! the lady was very polite and helpful but my e5 voucher has not yet been registered yet thats from 9 30 this morning because this is the worst network iv been with i always compliment people who are deserving of it .i gave 10 ratings on all 3 questions because 1st he listened attentively , 2nd he understood & shown empathy & 3rd because he delivered immediately !a true asset 2 xxx ! no nonsense , professional whilst at the same time 'a can do approach . 'very clear on the needs of my enquiry . the problem was resolved , but only after i requested to speak to the supervisor . issues resolved professionally had no problems un till now thanks my battery died during the conversation and your agent still fulfilled everything asked of her whilst on the call regardless of the fact she was still explaining when the phone went off rather than me having to call back , pay and explain again .thank you to her . my feelings because i have received a good service i like xxx been with them since i got my firts mobile about 15yrs good service.polite good service . i reali lyk xxx every1 i no is on it n i think they do gud deals very pleased with the great service . pleasant helpful person in uk call centre . you always solve the problem the rep i spoke to was very helpful , but i felt the procedure i have to complete to end a contract is unnecessarily complicated .i would like to be able to end a contract on the phone . adviser was really great he sort out my problem in a mint , .he made my day happy thanx you arethe best . because i 'm very satisfied with xxx the operator dealt with my problem quickly and was very nice to speak to the person was helpful and dealt with my problem in a professional manner the staff at xxx fone r very help ful i spoke 2 a lady called rachel 2day an she woz very happy 2 help reasons are the advisor was able to listen and resolve my problems , unlike most other advisers i really had a bad time at the store in hampstead london then called up really frustrated , from dealing with the manager at the store .the advisor was very helpful in helping me with my issues . xxx said i could upgrade in april and have now withdrawn that offer until september .not conducive to keeping customers ! advisor polite and offered solutions quickly . great advisor with good sound advice and knowledge . because you asked me to clear professional and friendly communication .kept to my query .did n't pressure me to get involved with other topics . cause xxx phone is a good net work issue not dealt with , i 'm on your highest tarrif and have been with u 4 years .seems xxx happy to let me go to another network .not a valued customer response to my problem was quik efficient and hassle free . upgrade info .your first advisor gave me misleading info . your service can be very inflexible , which makes me think you do not care about me as a customer but rather simply as additional revenue ... effective xxx is a con consistently good service had no probs .all sorted quickly the service was brilliant as i am in a situation at the moment which i need help with and the advisor helped me out very much . you got my order wrong and delivered the wrong item and had two failed alternate delivers however the people on the phone were very nice . well still no one had contacted me about my complaint you had a fraud number on my account overall my direct debit and general cost i pay every month for my loyalty is disgusting .my query is still not resolved and the agent i spoke to this morning said he would read the notes then clearly hung up me i would like a phone call urgently i av bn with xxxphone 4 yrs + av always bn satisfied how my problems av bn sorted , by telephone or in shops . the advisor would not take time to explain & seemed to want to get rid of me quickly .he talked so fast that it was impossible to understand him & by the end of the call simply said it was the fault of bt which it is n't as my email works perfectly on my pc .i will be finding a new mobile phone provider shortly ! ! ! dealt with well - only issue was getting thru to pay bill as kept saying error so had t q t spk t someone .been customer for a long time and still fairly happy sorted my problem in the end i asked for a copy of my invoices because your online system was not worlinkg yet again ! !and i was sent someone else 's invoices and they did n't even have similar names or phone number ! ! good customer relations he was helpful and did not make me feel as though the questions that i asked of him was trivial i had to argue my case before i gained any satisfaction .the solution was not offered readily . really easy to talk to and answered all my questions without putting me on hold please call for reason as this question is now making me change my first answer downwards ! ! thought that i was a victim of misinformation from xxx iv allways found xxx very friendly and helpfull in all the years i have been with them ,well done xxx poor product knowledge the young lady who dealt with me was extremely pleasant , courteous & patient .she also gave me excellent advice . i upgraded my iphone to a 4s before christmas .recently my new phone would not show my photos even though plenty are stored .there is a fault with this phone but your colleague would not accept this .i wish i had not upgraded but had kept my old phone .phone but your very helpful sarah at technical support quick and efficient quite happy with service i got i have been a customer since 1986 stayed loyal the way i have been treated over the last 3 months is appalling waiting for somebody to sort my issues out or i am leaving xxxphone good service and fixed my problem quickly . it is a month since i called with my query and i 've had no response .that is not good enough for a communications company .i should probably have rated the first 2 questions as a 1 the young man i spoke 2 was very cheerful , helpful & efficient : ) because ive been with xxx for a long time and i rang up and asked them to match a contract offer and they would or could not do it . cause i have been with you a long i have had other company sims card and i am still with o2 3 all do it by trick you do n't it as u say thank u long standing customer with very few problems , all eventually explained well . the operator was helpfull and kind .apologised when he didnt need to and was very understanding .as i know a human reads these replys , may i ask that someone calls me regarding my phone number please and thank you : ) helpful and knowledgable person 10 i was going to cancel with the network but the adviser help to arrange a better tariff so will be staying for now handled request well and was helpful .would neither recommend or not recommend xxx . no the answer to your final q is clear from my answers . because the lady who dealt with me was very nice and im happy with xxx iv been with them for years problem lies with the standard of my product which is a manufactures concern , not necessarily xxx 's initial responsibility hence the lower scoring for the first two questions !for the final question the score reflects the adequacy of the advise under the circumstances !my final word would be to say if the same time and effort was invested to ensure that the products that xxx offer meet a higher standard in quality , and do , do what is printed on the label instead of letting the manufactures use the consumer as guinea pigs , then there could be a higher probability of less expenditure for xxx in rectifying unnecessary problems and a higher turn over of new customers due to satisfied recommendations ! network ok but not great .oversea charged very high .customer service excellent very helpful because they guy told me what was going on with my account and fixed it . i am very happy with the service the only hiccup is the auto pay when the silly woman reads back the wrong last 3 digits . i would recommend you as u are very helpful .today my query was dealt with rather quickly and did n't leave me waiting around .the adviser was very quick to help out i still ca n't get the phone i ordered ! phone signal was poor had to make a couple calls happy with the quality of service .straight forward . really helpful adviser ,i always recommend xxx very good overall service .pleasant and efficient . i have sent an email and wish a call back the advisor was fine but i am unhappy with xxxphone very pleased with help given cause i was due an upgrade in april and now xxx have changed dates .i 'm not happy .considering leaving xxxphone . reasons for my ratings , very helpful service and the young lady that dealt with me could n't be more helpful and patient as she had to explain every step and wait for me to type it into my phone , i must admit i have forgotten her name because i have a brain like a sieve but she deserves a pay rise .thank you feeling let down the advisor was very patient and answered my question expertly 0 unsatisfied with the service she was extremely friendly and genuine and keept me fully informed about what she was going . good customer service i have been with xxx for 6 years and they do n't look after you i left o2 to come here and i worked for 02 for four years they might be little expensive but they are very very good with customers and my family 7 of them are on xxx and they will be going with me to o2 lady was helpful .no complaints quick service and very helpful good customer service im very happy with xxx services . very happy excellent service . happy with services credit not be able to put it on phone the advisor was totally dismissive of my query regarding my account second call to you about my credit was more helpful never had so much trouble trying to end a contract in january i applied for a 5 star valet through your freebies award scheme sent my address and was told 7 working days through post heard nothing sent e mail 2 weeks later still nothing sang today and told it was an outside company and they would send them am e mail why say 7 days when it has been 7 weeks and still counting ! its complicated .i lost call twice thus 3 advisers and mark of 5 . 2nd adviser gave refund but l felt he lacked knowledge and l lost confidence in xxx . the caller was very helpful .the store in st alban has failed to respond to my call and failed to contact me regarding my new phone . good service , approachable , answered questions l had , reassuring , informative as the new phone does not send txts email or connect to internet i was 100 % satisfied with the adviser & the way he resolved my inquiry . that 's 4 questions ... helpful initial person but not trained to answer handset prob , tech person , helpful but robotic answer . . phone working properly so no problem a good service and polite customer services everytime i call i get given a different story this was the third call relating to my specific query .i required proof of purchase for an insurance claim for my damaged handset .your first two advisors promised to send me an email but i did n't receive anything .finally today your advisor was able to send me the required info whilst still on the phone .your service can be excellent but is inconsistent to say the least . just very good service ! no the ratings r based on who i spoke with waiting for satisfactory outcome to a purchased refund following the returns procedure the call was handled well , though i was n't too happy with the outcome i ca n't fault the advisor . i called and got told to call back due to computer not working .i said do you want me to wait and call back later and i was told no , it was just the 1 computer .i called back and got told by another agent her computer is down and to call back .what a waste of my time going through the menu system twice for nothing .why can they call me back . if u could phone me on 07500538661 .i .will tell u getting 2 the problem ,an fixing it . no help at all and unwilling to be the advisor that i spoke to was polite and very chatty listened to me and delt with my problem in a very good way well done ! that 's q4 .... not 3 q 's but 4 so why not say so @ the start !it was a meaningless message on my phone which caused the query in the 1st place .if msg had said incoming calls waiting will go to your message svc i would not have had to ask what it meant .you are generally very helpful that 's why i 'm still with you : ) thanks . i didnt ring you my problem was solved nice clear voice + my query answered .thanku . i called to pay my bill , operator happily allowed me to do so... :/ i have now called 3 times regarding a request for an unlock codes and while your advisors have been courteous , i feel no further along , than i was 2 wks ago . the advisor i spoke to , was rude and unhelpful & it was too much trouble to look into my account to see why my freebee had n't activated !would certainly not recommend xxx and i will be looking to change to another network within the near future ! it was nice to get a good english speaker and she was verry helpfull and polite very good to the point passed from pillar to post and got nowhere the advisor done their best to get me the best deal . the first time i phone the man was very polite or answerin my queries abt ma price plan bt the second man brian he was very polite gav me the information and actualy told me id b better of with a freedom pack , iv been with xxx since iv been 13,14 .and i dnt want to leave as iv always been treatd fairly .thankyou an tel your workers to keep up good work an the other slight few they shouldnt b workin in a call center if the cnt speak to the clientel properly or politely . because i 'm very satisfiedchris the lady that dealt with my query was friendly and did her upmost to help , she exceeded my expectations quick efficient and helpful cause the problem was n't sorted and we had to take time out of work which results in us loosing money out of our wages . good friendly customer service very helpful beacause i was satified with the service and the way the staff talk to me the problem are detected quickly but in some problems you ca n't fix it there should be better communication i payed my bill but still got cut off ! ! ! ! ! ! !not impressed but you did fix the problem .now i am disconnected from the net . he explained things to me great service and quickly resolved my issue . reasonable . i need an ipad now and because of your stupid rules i have to go elsewhere .if you care about customer retention , you 'll call me .i 've been a loyal xxx customer for many years and one hick up and you shut the door ! because the service was very good , my problem resolved immediately therefore excellent overall your very epensive an u dont treat customer good an a lot of people are planin to also myself we are goin over to t-mobile the operator answered all my questions in the manner expected the operator was extremely helpful and so scores a 10 .he tried hard to help and put me through to the right dept but the dept said i need to go to a xxx shop for info , therefore query was not resolved instantly so scored 7 overall i 've always had great service . you do n't read these so what 's the point ? all my questions were answered i dunno after 3 very expensive calls from germany i was eventually told they could not help me for 5 days to unlock my phone so that i could use a german xxx sim card .the first time yiur technical department hung up on me .second time they could not help because your systems were being updated but this was after having to be put on hold .third time after being past around departments i was told that it wod take 5 days to get the mic code and to top it all you are charging me dot the few seconds i had to switch my phone on the get the details you wanted .i am not happy or impressed .and in addition i granted my husband access to his number on my account now he can see everything and i can see nothing ? very polite staff , everything sorted out with no problems very satisfied + wel mannered happy with the service because every question that was asked was sovled straight away very happy with xxx staff found the guy really helpful did everything i asked for he made sure i was clear about everything he was very good at his job low rating on one and two are because i feel that after eight years with the same phone company i should not have to buy another phone just to allow my contract phone to be returned for repair .last score was high because kirsty made a .genuineattempt to resolve the problem . because i phoned the other day and my problem was n't solved i could not have been treated any better just a happy phone call pleasant advisor and quickly dealt with and no pressure sales overall a nice service thankyou . they guy i spoke to looked at every option to help me reduce my bill , so he changed my tariff & offered an extra bundle to save more money service sucked no i was changing my bank details i was happy with the call the advisor was very efficient and helpful . because i couldnt put anything but tens it took 35 minutes for them to find out that there was a mix up and someone had put a provision on my account when i asked what that was i was told i did n't need to know .that to me is not acceptable she was happy 2 help a credit 2 the company .i am a hard person 2 please but happy this time . the lady that answer my call was more than helpful , and made me understand what might be wrong with my phone . it was the 2nd time i call about the same thing ! ! !not very good service ! ! ! ! ive been waiting on a call re an upgrade for a week and no one has called me back yet as promised , only an email to the outgoing department has been done , i am fed up waiting for this call and will end my contract asap and go to another provider . helpfull and friendly service good happyness ! sharon was very helpful an sorted all things out i have had to contact you numerous times to resolve an issue about obtaining paper-bills .hopefully it has now been rectified . i had a good service i am overall satisfied with the adviser that handled my call . got all the info i needed - just not necessarily what i wanted to hear ! ! lol ! polite , business like , & made positive suggestions for variation of contract etc . issue not resoled . use are lovely people thanks for everything my problem was sorted out in one phone call christine was very helpful .overall however i think xxx is very over-priced .only due to the fact that i understand the website , who to phone with a problem and how to avoid silly high bills which has taken years to figure out is the reason i have not changed network provider .now that coverage is practically standardised across networks there is n't any other reason to stay . your man made me feel at one with him i always find service to be helpful and friendly , but i did n't like the way i was charged for going over my data limit on the dongle , when there was no accurate way to check what i 'd used .that was very unfair and put me off recommending and using xxx . i had all my questions answered all my requests done effectively would have been higher but got stuck in phone system **** :-s which had wrong info about upgrade date did what i needed to do , fast and efficient adviser was pleasant and answered my questions and did his job in a professional and polite manner . as l have stated l have not concluded my business yet very happy with information & explination .very helpful ! was dealt with very well but a sorry 2 hear of yr loss would have gone a long way efficient , and spoke clearly without a difficult accent . the guy who handled my call did n't waste my time .went straight to the point since renewing my contract i have not been able to send pictures & have spoken to many people who could n't resolve issue but this time it was finally fixed . after being a loyal xxx customer for over 10 years i feel that a more appropriate resolution could have been achieved .i am now lookin at cancelling contracr with xxx . because the girl i spoke to was genuine , she had good manners n spoke very friendly and normal , not like she was treating me as a customer but as another person which is the best approach , she understood my query and dealt with it accordingly , you should have more staff like this as she genuinely was a nice person and made me smile ; ) the score answers your question .no more texts thankyou . computers we not working so you did n't deal with me ! have been trying to get this problem resolved for a month ur technicians were gt tried there best to no avail would really like customer services to contact me as i feel some compensation is in order have been paying for dongle i couldnt use for last month would appreciate a rerponse coz i love xxxphone because i still have problems with my phone .can not get texts of my friends phone i find the staff at xxxphone to be very helpful , polite , and extremely friendly thank you for long term customers i believe more discounts and offers should b given . i got the information i needed , i got through quickly and the person i spoke to was very friendly and helpful .an overall very good experience . appaling services for heavy user abroad and in the uk...repeated and unjustified interruptions when abroad ... im left without internet .soam payin for something .icannot use .iwas told xxx was ok . the service was poorquality of advice was awful and wrong and i had to ring in three times to get thge right info and staff treated caller as **** very help full and spoken clearly and very polite because im in a good mood and they kept that going b-) satisfactory resolution because they always sort my problems with xxx satisfactry .soi am very happy to go with them get advised the same things on phone calls and nothing gets done about it .tired of ringing for the same reason . initial contact was very fifficult to understandf ( english clearly not first language ) failed to rresolve issue then offloaded to laptop manufacturer techies to resolve .they were also unable to resolve but instigated a very inconvenient system restore .issue stll unresolved but am awaiting callback at time of writing issue not resolved .no explanation for xxx mistake .no goodwill gesture .advisor didnt seem interested . i was very please with the help i received because my issue was not resolved and the man on the phone had little knowledge of what he was talking about . discrepancy regarding bill-it was 35 and my price plan is 10.50 so i was clearly over my plan yet xxxphone do not inform customers by a simple text i feel this is poor customer care i contacted xxx to ask why my contract bill was so high as i have only had it a few months and was wondering why i was over the contract amount .the lady i spoke to was very helpful , checked my usage , explained everything to me .i felt she listened to me and answered my question fully and clearly and told me to call at any time if i had a query . i am so uset that u can let children run up such large bills and won,t be staying with you after contract expires i find that for most calls to customer service team the advisors are very helpful and polite . my complaint was handled quickly and efficiently by al staf .i wil now b staying with xxx .thx . not happy with xxx as a provider very helpful generally good service very helpful and professional just was n't able to answer my questions fully the lady i spoke to was very understanding very quick with information , put me at ease as i was worried about being cut off , all in the matter of minutes .thank you . polite service i found the representative very helpful and professional and my questions answered fully your system / web was down so you could n't tell me what i needed to know .i have re contacted you and resolved the issue good response following previous issues , tony was very helpful . good customer service from matthew .very helpful .thank you . i 'm in a very good mood !:p advisor was very helpful and friendly and answered my query quickly and efficiently untrustworthy company nice lady helpful jst happy wif service n polite service . phoned up to moan about my last bill as did n't realise changing price plan was going to land me a huge bill this month !that and i had insurance on my phone that i had no idea about .person on phone struggled to explain it well enough for me to understand to start with but i am now fullyinformed and abou as happy as i 'm going to be . very dissapointed with my bill 35 minutes on the phone about a warranty exchange for a defective handset purchased a few weeks ago !no solution yet .your system problems are transferred to me to solve !the first adviser tried to deflect me and then hung up on me .need i say more ? 3rd attempt to resolve issue .advisor said she 'd get back to me but has n't done so . the problem has not been resolved despite contacting 191 , chat line and visiting a store .i am now being directed back to 191 .i would have thought someone would be prepared to contact me and see the issue through to resolution . good service , could do with a bit of imprvementz signal is poor much of the time .my spouse has no problems with 3g and my son says o2 is ok .xxxphone is more expensive and lower quality .it 's impossible to get support at weekends and the automated telephone messages go on too long ... john the advisors were professional yet friendly especially daniel ( i think thats his }ame ) .my query was dealt with in a timely and efficient manner .at one point the call was disconnected and the advisor promptly rang back .well done to everyone who handled my query , including the online customer service agent . no, i 'm trying to work ! service agent understood my problems and made good suggestions . friendly , helpful advice and my queries were resolved efficiently very polite and helpful continual problems with xxx .staff always passing the buck ! it was short , to the point and your associate solved my problem quickly and effectively i said me & my husband are thinking of leaving cause we can get better deals elsewhere but did n't seem bothered because my query 's were answered swiftly . no time right now .but just refer to my account notes to see how very disappointed i am with xxx helpful , could speak & understand english : ) sorted problem , job done . very clean and friendltly custumer servies thank you i am not sure if the problem has been resolved as still getting the message . i just received a gd service thats my reason .thanks . the adviser did n't really know what to say to me and i feel like he did n't really want to take my call . i have been with vocative for some time now and find your customer service always up to scratch and any problems are always dealt with straight away thank you main problem was gettimg past menu options it took 5 mins to talk to customer service .problem sorted re upgrade .please send me details re pin no .set up . no you said 3 questions i got no answer your staff not very helpful i know the person . i do n't feel that the problem has been fully resolved .i feel there is a problem with the xxxphone signal . the advisor was very friendly and professional and dealt with my problem very well . 3 bad experiences of customers services in 2 days .no initiative taken to resolve the issue . . wrong information provided . good customer service the advisor was very listenable and explained well abt my query i would aprisaite his service easy they get the issue i call in with resolved minimal fuss max professional courtesy friendly helpful service advisor who resolved my query ...although the reason i had to call was because in a previous call my sim had not been activated properly hence the 7 score not satisfied due to my very large bills !yes i go away and yes i know i get charged for the usage ! ! i always switch data roaming off unless i need to use it !xxx has only just informed me that there is more than one data roaming button to switch off ! ! i could of saved a substantial amount of money if you guys ie xxx explained this when you started getting other complaints off other customers ! ! ! ! ! ! ! good service from steve operator could n't complete my request but was friendly & informative with advice ! my problem was resolved within moments of contacting you many thanks . happy with the overall service ongoing issue because you asked me ! ! feeling cheated by xxx and not loyal towards a loyal costumer like myself ! the lady was very nice polite helpfull and chatty and she saved me a few quid : ) the 0 is because today was the 3rd call about an item i had n't received .until today i was told its coming to me via royal mail .... to be told today it was n't as its not in stock ! ! !i could have been told this originally to save me wasting my time calling and staying in for a week waiting for the postman .the advisor was very nice tho and apologetic ( if all the advisors were as honest as him there would be less angry customers ) let me know the days the delivery comes so i could call back to see if they are in stock so he got a 10 .he has saved me more wasted time and calls and given me the right info to get what i was meant to very polite .very clear and helpfull to this 71 yr old xxx are cheats and i regret the day i joined ! i 'm a happy customer :-) no the service was very good ! happy overall .efficient and helpfull lovely customer service and polite while the advisor was helpful and polite , i have had to phone about the same problem 3 days in a row and it still has n't been fully resolved . absolute shambles on being told my account manager was paisley which is where i bought my phones i had had enough worst customer service i have ever come across if i ran my business like that it would n't last long thankfully i do n't efficient english speaking polite lady ! ! ! fab waiting for picture text information problem was handled well .promptly efficiently and most important politely cause i asked about my rewards and i found the inforation rubbish and i payed 25p 3 times cause the phone kept cuttin off to find out that no one in ur call centre could help me call taker was very helpful and polite just did in last text i had put a complaint in but no one put in the computer so sound like they do n't want to known that me done can u let me no how to cancel my contract plz xxx is a very good company thay allways help me wen i ring them i would like to say thank u to u all an 8 for recommendation due to being sold the wrong item at the vf shop and not being offered the correct item by the customer services , a 9 for satisfaction as i was given good advice but i still had to change the sim and a 10 because customer services were polite and helpful i was promised a call back i am still waiting no a security matter the adviser was helpful .i 'm not so happy with how much calls from abroad cost . the phone i 've got has been in for repair 3 times already an it has to go in again an all they r saying is we 'll have to speak to the warehouse about it i 've told them i do n't want a nokia n8 back as this will be the 4 time in for repair ! very good helpful service the operator resolved my query quickly and effeciently some xxx workers are very helpful whereas others especially the foreign workers are most unhelpful and xxxs left hand dosnt know what it right hand is doing when it comes to technical issues . . got thru quikly (unlike online chat help ,wich took ages n then i was cut off ! ) , advisor was v helpful n my query was answered quikly . informative , helpful , took time with . the lady was honest re best deal .quick service and process sales assistant was very helpful but only 3 staff and he was needed by another member of staff to deal with a customer .people were having to wait a long time . we were greeted as we entered the shop .the sales advisor changed my tariff on my out of contract phone so that i save12 pounds a month .i have never been offered that before by any of your previous salesmen but i assume i would have got a reduction if i had asked !think you should make ppl aware of the saving no 8 no complaints whatsoever and got good deal didnt know about many thanks .been with u for 12 yrs . excellent customer service and i saved money good serviice from cheltenham cant fault the service .sales asst knew exactly my requirements and got me the best deal . their customer services and price plan are fair and fantastic sales assistant was spot on quick , friendly service .listened to me and then made helpful suggestions , reduced cost for me very attentive professional service from all in store jess waa very helpful with choosing the right phone and contract for me .the new layout of the store made it really easy to find suitable phones and was a very comfortable environment . good customer service and saved me money had excellant service from teressa and joe in head office newbury i dunt no it was good service service in store was incredibly helpful and so friendly .a very positive experience and the red box transfer was very helpful and so quick and easy . excellent customer service and i got the product i needed . the sales adviser was very helpful and answered all my questions and i was very happy with the service . very efficient and helpful .not over pushy . knowledgeable , efficient and friendly staff at marlborough branch . very unusual .i was met by professional staff who knew their job , products and services - took the time to discuss all options open to me as the customer and negotiate a suitable deal .had it been the usual , indifferent , service , you would have lost me as a customer ! person was nice but chatted a little too much considering we had little one with us .she did n't explain the process before she started transferring my sim details to iphone sim but did tell me when i asked .got what i wanted .slight lack of explaining when given phone but got sorted in the end .everyone very nice . top servise clean store ten out of ten all round for being someone not experienced with my phon the guy who did my upgrade was fantastic , very friendly , helpful and welcoming as well as interested in what i was saying and happy in his job a complete change from the chap that served me the previous day .he made my vc i was dealt with straight away the person who served me was polite and helpfull and not pushy he was very nice to deal with brad , in swindon served me i think .he helped me make an informed decision on the right deal for me .nothing was too much trouble .excellent to help your survey and i 'd been on xxx for nearly 10 years now x the two girls who served me explained every thing clearly .gave me good advice which meant i m saving money .they were both very friendly but also professional . excellent service all round very helpful and sincere sales advisor . yes , i have 9 phones with u and u do n't sort my call drop problem and i 'm moving them to someone who does was very satisfied wth the handling of my call good customer service , spoke to a real person , however , reported same issue last month and discover it has still not been resolved . very well spoken advisor .completely understood what i was calling for and resolved my query immediately / the woman was lovely and very helpful becuse orange has better deals because my account is suppose to beable to upgrade on the 13th of march according to the internet my account , but i rang the other day and got a date of 30th of april and when i ring and go through to the upgrade part i get to sumtime in august but i will not b upgrading i will be leaving and going to another network thank you i needed quick and clear assistance and your colleague gave it to me from my experience people are quick to moan when things are wrong but they do n't take the trouble when someone does something rightthe service was good and it was like talking to a mate ! i was pleased with all the queeries that were looked at..rgds ak no you charge 1 minute for a 5 second call and you dropped 0800 numbers off my account when i requested them to stay .your call centre was helpful but powerless i an a brand new customer and i have spent more time on the phone to you than any other company in the last 10 years .you do not know how to turn my 3g on .maybe it is the apn settings ! conflicting info from advisors the adviser i spoke to was very nice and friendly and helped put into action the things that i want to happen .she did not take ownership of my enquiry or try resolve it .on the business side i feel i have been seriously let down by xxx and i 'm not happy with the service i have received at all .i think that is shocking the way i have been treated and does not fall in line with the terms of supply no xxxphone couldnt help me because of the type of mobile and refered me to the manufacturer who made the moblie to get internet settings . satisfied with the service its the second time i 've asked for the itemised bill for one of my numbers , each time i 'm sent a copy of the bill i already have !which is not the one i need .i had an unexpected high bill for this no last month , and would like to find out why ! i tried to look online but could not and have been unable to resolve the online problem despite calls from me and help from the company who organise my phones with you . because she solved my problum and was very helpful i have been with xxx for a few years .so i know how well they have treated me . customer care excellent very courteous & helpful value for money could be better i do n't feel you get as much for your money as you could at another network .service is good and so is coverage .person i spoke with on the phone was very helpfull friendly helpful efficient lady that helped me just did n't get the help i needed .was disappointed that something was changed on my contract that i wasnt aware of because i always get a brilliant service thank you . poor service not given out the correct information when required not that helpful xxx service provides good coverage .the 0800 , 0845 , 0870 add-on seems disproportionate in cost to its usefulness ( ie does not include 0844 and 0871 as does t-mobile 's add-on ) .this was/is not the fault of the operator who took my call . customer service operator was great but still couldnt understand why issue had occured originally . due to not getting a replacement phone that i was advised .they sent a old style phone which was of not same standard as the phone that was faulty . good company that i been with you for long time and the good service . relative to other call centers the advisors were knowledgeable , clear and proactive .in an ideal world the amount of time spent on hold would be much less but my query was non standard .satisfactory solution was reached after some discussion but was almost giving up .whats my prize for this fine feedback ? still cant call spain took bat and sim out not working my problem was not resolved i 'm happy with xxx service in all respects . unhelpful i wanted a up grade the adviser was very helpful adviser was very patient and managed to resolve my query completely .also asked if i needed anymore help and provided me with contact details if i had any further problems just happy with the service i am still waiting for some one to call re the issue i logged . customer services do n't seem to have the answers to my ? erm ... she helped me and sorted it out i liked the service . daft question ! very satisfied from service i received great helpful service very quick and to the point of my query .very polite and nice to talk to .very helpful . q1 : you charge line rental in advance .you do n't tell people you are going to charge them 6 weeks instead of the normal 4 weeks .you cannot rectify this because you have already done this to me .q2 you 're advisor was very patient and explained things well despite interuptions .q3 see q2 not yet 1st call did not solve the problem , 2nd still did not but thinks i was sent a duff sim card good service on this occasion , but phone call was to resolve poor service on a previous occasion . very helpful and polite operator , a pleasure to deal with . great overall service ! xxxphone are always helpfull and well mannerd good customer service pleased with both advisors , but unfortunately query still not resolved ... great service no thank you very helpful lady and a helpful man the week before .i done a promise to pay because he helped .i paid this week and have been advised when to expect a bill next .over all helpful and most of all happy people wich made the difference ! ! everytime i call with regards to data charge txt messages that i keep receiving even though i am on free data , even though i 'm not using data at that time , even though i have roaming data turned off .nobody had done anything about this .i have been told that i will get callbacks from team leaders etc but have n't .the advisors do n't seem to listen to what iam telling them .i even have the gps location turned off .so were is the data usage coming from .i havve free data for 3mths .so if this continues i will be getting charged for something i 'm not using at that time .how many more times do i have to call to explain the same thing to a different advisor ? 10 , 20 , 100 times ?open your ears and listen please xxxphone . ive always been with xxxphone there very helpfull and have the best cost .shame i pickes a rubbish phone that i dont like roll on july 2013 as a loyal customer there is no benefits quick and helpful adviser and a reasonable solution to the problem . everything i ask for that i nees help with you solve thw problem your agent was very helpful , patient and polite . never had any issues with xxx just disappointed my upgrade date has changed and i have n't been given any other optiond you did a good job advice was sound and spot on for the problem i had .not from the agents point of view but what she said causes the problem ,that 's that the phone can lose connection with your system ,of the 4 companies i 've used for mobile phones yours is the first i 've come across this happening ,with 3,t-mobile ,virgin and talk mobile this has never happened so getting a good phone at a fair price via fones4u has n't been the wisest move , i always need reliability because of my health problems having a phone service that loses its phones is n't the best news the girl was very pleasent and helpful while dealing with my call very good service , theproblem was delt with and left me very happy . the 2 women i spoke to anita and i think rachael , were very helpful and extremely good at there job . really wen i came in and friendly advisor who handled the issue .hisname is danny and i am going to complain about him problem was resolved straight away without any hassle because u dont comuncate with each other because i still have not recived my picture settings i asked for u said it was only 3 questions .a) i 'm not sure whether the problem has been resolved yet . friendly , knowledgeable and quick . customer service was good good have been a bit more helpful but led me in the right direction very nice person and new her job excellent you would not help my situation after all time i have been with you and what i spend with you they were very clear on telling me how to up date my phone and she were very polite and patience nt xxx have treated me poorly for months .awful network , actively tell people not to go w it .look forward to the day i leave it .noone knows what they 're doing because imy problem did n't get solved i have received the most appalling customer service .apart from phil who i have spoken to today , no one has done their job properly !i have been a customer for a huge number of years but this appears irrelevant and if i could receive a signal from another provider in the area where i live , i would leave xxx !i am now considering contacting the ombudsman with regard to your poor service and have even reached the point of taking legal advice !p operator gave me all the info i needed and was very curteous called to find out if my local xxx store had re opened and you where unable to tell me ! good service no phone service again because he was really helpfull unresolved billing issue due to poor customer service at xxx windsor retail shop .will be leaving xxx if not satisfied asap. still have the problem overcharged , no paper bill , access to online limited , been told i have gone over my 750 mb data when all i use is wi-fi .then today when i am out and about i have no mobile data for the second time .despicable service ! as i 'm not sure of the outcome as have to wait till tomorrow i could only give ratings as i did our line ending 957 was disconnected a week earlier then it should and it left the owner of a business with no contact causing loss of business check the records on my account . i have been a customer for many years and always experience really good service from xxx which is why i stay with the company .staff are always friendly and helpful , if they ca n't help they always pass on to the appropriate person.deborah blore the woman who spoke to me was very rude and did not have any manners or respect i am not happy that there is a connection problem with my network .i keep loosing 3g and also the signal .hence no proper internet or phone signal connection .thank you stil not fixed i have phoned about 4 times to have you send the internet settings for this phone and have not received them though they were promised by sam , eleanor , and daniel .please send them . i like you better than any other network . although my query was n't resolved the man who helped me ( daniel brooks i think ) was very well informed about the next steps i need to take and he was extremely helpful and patient i needed to cancel an additional line and had to speak to 4 different people , very time consuming . my issue has n't been dealt . the adiver managed to sort out my problem and was very helpful . was not happy when i upgraded my phone and my internet package was not added on to contract it was not the adviser this time he was brilliant it was the one when i upgrade he should have know what my contract was before and done the same the adviser i talked to today sorted it out i 'm pleased to say my query was resolved completely .the reason i gave xxx an 8 is that despite the brilliant phone services we have five phones on our account and no one is able to override the ` the computer says no ` mantra to see the bigger picture ; all the phones are on different deals and contract lengths expiring sporadically between now and 2013 !i want them all to be on the same contract with the same expiry dates so i 'm not randomly renewing / negotiating throughout the year , but can have one major conversation once every 18 months for all five phones !surely there is someone somewhere that should be able to make this happen ? ?i am getting to the point where a different service provider may be the best option .tori wasted 20 mins of my time trying to reset my voicemail before telling me this could n't be done if i did n't have my phone .advisors were told from outset and throughout that i was not with my phone .as usual , do not listen to customer im against loosing money on my 2 phones and need help so im not loosing calls and texts but on the whole laura dealt with my call very well xxx answered my query in a very short time and in a very clear way hopefully i wo n't need to make a call again for it the advice i was given was slightly inaccurate with regards to being charged to use wifi i tried to arrange a fourth account .afteq explaining what i wanted to a sales advisor .she said ok no problem .then put me on hold 15 mins .then another person came on and said can they help me and wanted me to go through the whole lot again still not sure if im on correct tariff but ur assistant was extremely helpful :-) over all you 's are great service to have i am still trying to fix my ph i 've to call into shop again i was not told in the shop there wud b 2 months bill cumming out in 1 go i was quite with the way i was dealt with : ) satisfied because a mess up with my account again for the 11th time i got what i want from today 's call with xxx . the advisor was extremely helpful , she was hampered however by your ridiculous policy of not being able to give me information over the phone that i can access on my xxx account online . no very helpful my problem was dealt with quickly and professionally and in a friendly manner !by someone who could speak english ! never had problem with xxx tell all my friends he did n't solve the problem and he was very rude and surly , in general a very bad service 8 my problem has not been resolved ! ! ! ! he answered the queries quickly and helpfully phoned up , problem sorted , no hassles . efficient , helpful and serviceable . very helpful and friendly service .nothing was too much trouble . your rep.was great but your solution was not what i wanted to hear .i wanted an end to the matter the lady i spoke to was very helpful and friendly , she answered all my questions . i love xxx rude ignorant operator no problems resolved and felt no one was bothered by it happy at presentdenis hession sent from my htc english call centre kevan sorted it like the indian call centre should have yesterday did not wait long to be helpted .and staff where friendly . hope that the issue was resolved but as yet have no proof of it . call was handled quickly n did n't have to wait in a queue for v long .got the info i needed n reassurance that the nuisance call wld b treated seriously . had to much problems with xxx think some people do n't no how to do there jobs .thats the main reason for the low score .the operator that has just helped me on this call was good unlike some others i have had in the past . good , helpful and accurate advice .all sorted . xxx phone had always been very good for mr ca n't fault it i 've tried constantly to have my handset faults discussed , i 've had emails ignored or answered incorrectly and also been promised a manager call back which never came and when i mentioned this to the advisor i was shown no empathy and she made no effort to chase this up on my behalf . not too long wait to speak to a person .operator polite and effiencent answered the question i raised .missed a clear opportunity to add value by picking up on something that was important to me . very dissatisfied as all customers are treated differently upgraded yesterday n got 3 mths professional and helpfully thank u xxx .x my friend used my phone to contact u regarding her dongle and she was very dissatisfied with the conversation on the phone and how it was handled . the whole process was dreadful , i want to cancel my account , the advisor eventually hung up on me as he could n't deal with my enquiry did n't solve the problemthat you have been taking more money out of my bank than u should & now i have to go into a branch ! 10 your guy was efficient pleasant and did what i asked with little hassle the individual who helped me , this time and last time , with the upgrade query was brilliant .however , on the whole i find xxx customer services difficult and unreasonable and very unfriendly the gentleman i spoke to jacob from newark in nottingham actually new what he was talking about and sorted out our problems and query 's instead of the usual idiots i speak to pretty good all round .just one thing when i was registering , your website asked me for my ` xxx number ` .it was not clear whether this should be my phone no or my account no .clarity here would help .otherwise good . very dissatisfied with procedure to be implemented no help at all because everytime i call the problem is understood from all avenues and sorted out while im still on the phone being communicated with . customer service has always been good so no complaints from me . could n't sort out my vip tickets and referred me to ticket master .not very 'vip ' good service happy with sum of your services apart for waiting in all day for just front of handset to be replaced to find out its 2 days you have be more precise busy mum lots to do cant sit and wait all day dissapointed the service is very prompt and easy 2 utilise and patrick the adviser was most pleasant and informative and friendly . because you ask me some q ? not really by text great network good offers very good customer service i have always been completely satisfied with the service your staff give very fast and polite no help , a complete waste of time honesty very helpful and always try to solve my problems immediately very helpful customer services . i was very satisfied because the man who spoke to me sorted my problem out straight away & he was very polite to speak to & also very helpful advice on unwanted calles and texs helpful and nice service all the time . excellent service still no solution to my problem of not being able to send/receive email on my bb9900 friendly , professional , efficient . because your organisation has no continuity ! ! 0 was for the delivery service who have drivers that lie about delivering .both 10s was for the service i received from the last young man who helped me after speaking to 5 other people he was very helpful and the sort of person customer wants when they call your too dear compared to other companies the advisor today was very friendly and had the knowledge i would expect .based on previous poor customer service experiences and the fact that i have had a long contract with no rewards to show for it i will not be renewing this contract with xxx and will strongly suggest my friends against taking out a contract with xxx in the future . my problem was dealt with swifty ,and profesionaly and the lady was very freindly and polite and made me feel good your payment system sucks needs to be compatible with foreign cards no satisfactory answer to my querie , at all ! i find it hard to believe that your company has come to fail a customer so badly . still not quite sorted the problem as we speak it 's was good .i seen quicky . they act quickly on my quiry and if there is a problem on my phone they act immediately to resolved problem . solved my problem very poor communication skills , knowlege , incorrect advice , did not try and make system work , stuck to a rigid script which ignored my problems and requests .felt as if they knew nothing problems are never solved he was friendly but not wasting my time by asking how i am ( which is so american ) .he dealt with my problem quickly and efficiently .he spoke clearly . after your website failed and your advisor in egypt in `live chat ` disconnected me without helping - ( his english was appalling as well ) - i had to call .all of which took far too much time to sort a problem i never should have had .unfortunately , this is typical xxx customer service in my experience . no helpful and friendly staff no service was good .always is with xxxphone .just frustrating getting repeated calls when i have payment plans set up .thanks go away you said three questions excellent service as always my query was dealt with very efficiently . pleasant representative who sorted out what i wanted . very poor service . the person i spoke with was disinterested and simply did n't engage .i have a new iphone 4( from xxxphone ) and was not able to send emails .he suggested that i could trade it in or get a reconditioned one !frankly really disappointing ' service ' .d good service the advisor that i spoke to was really polite .she tryed her best to sort out my query and hopefully the matter will be resolved no professional and prompt response to my request . as my last text explains please refer to it . very happy with service cause the adviser was really helpfull girls who i spoke to where lovely , however i have a smashed screen on my iphone which we require being sent away for repair so the issue could n't be resolved on the call but overall they where top notch !; ) because i wanted to use my mins to phone other phones the specialist team are awful i will forward in written complaint i am disgusted with so called service good service good service i was satisfied thank u very happy with the end result could not get an upgrade that i was promised to get 3 weeks ago! ! ! ! 1- xxx are a good company and provide a good service 2- my query was n't resolved at all i wanted to stop my data from going over and you ca n't do anything about it which personally i think is bad3 - the chap i was talking to was a really nice guy and was well spoken easy to understand , good service and friendly all were very helpful just took to long to get hold o a person 0to speak to other wise eleven out ten ok explained things very easy very helpful the lady who helped me was extremely patient as i am not so good technically .since i am am oap.it makes a big difference when someone takes time to help i i do thank her very much . not happy with xxxphone at all in past 6mouths as have been on this network for years and never had no prombles despite this being an ongoing problem i seem to be getting nowhere .my phone is not fit for purpose and i am appalled that nobody seems to listen or offer a solution to the problem . i have now been waiting over 24 hours for connection txt to internet .now not impressed with service so will not recommend xxxphone very good understanding of problem bbphone jack is faulty and needs replacing but the xxxphone shop will send it off i hope and loan me one at weston favell the adviser ,jane , was very efficient ,sorted out the problem and was very pleasant . my problem still not resolved and i 'm still not happy with the fact that i renewed my contract under the impression that i would still have 1gb of memory and have been given 500mb. i will not be renewing when my contract is up ! ! ! yr always helpful ,friendly and efficiant ,ive bin with u yrs without complaint ,ime havin to change networks tho 4 a betta deal really sorrw question 1 because in general i 'm happy with xxx question two because it sucks i have to pay for my repair when i still have eight months on my contract left iphone or not question 3 kevin the operator i spoke to was as helpful as was your awful policy with apple iv rated very high because the lady i spoke with done all the correct security checks and my problem was solved sufficiently and quickly always helpful couldnt speak to a onenet advisor directly and was kept on hold 15 minutes whilst advisor found basic information out , had no knowledge of one net express monica was polite and answered and solved my problem promptly . no my problem was resolved . .so i 'm happy with customer services but i angry on xxx that my price plan was changed without my promision and information ..if i 'll not track my balans i 'll never find out about it ..i happy with refund but on 28.02 cut me off during important conversation and that is not 2 refund the advisor was polite and friendly but initially suggested i pay postage charge on a sim that should have been sent in my initial package .discounted it when i objected .annoyed that upgraded last thurs , wrong phone arrived fri , was told right one would come sat , then told it would be mon .xxx told delivery people wrong time so had to wait until today ( tues ) to receive it , only to find no micro sim in box .hoping it arrives tomorrow but that will be nearly a week ! you ate overpriced have shocking customer service dreadful network coverage and do n't give a **** about your customers i cannot wait to leave you very helfull couldent get internet on my phone and he wouldent give up til it was sorted .exelent customer service thank u ! i 'm not happy with how i 've been treated as a 3 year customer and will be cancelling my contract i was left on hold for 20 mins & was passed to 3 different people & had to explain my request 3 times & still got put on hold the in store team i visited gave the wrong advise .xxx were unable to assist me initially and whilst they rectified the problem it was frustrating .i currently have no desire to renew my contract when it expires as i know for certain other networks could have dealt with my issue straight away . scored highly as an overall as james provided me with all the relevant information that i asked for .he was pleasant throughout . no the person i spoke with discussed with me in full my queries and resolved them all in a very efficient manner .thank you . because i have tried everything and still cannot claim my freebee rewards friendly and understood my needs . i am allways satisfied with your servises very helpful he asked for the bank details too many times , and could n't sort the things out and had me waiting on hold not good servie realy cuz i always get the proper answers from your friendly staff :-) very helpful service jon done ! the lady i spoke to was very friendly but i still dont know the date my minutes run from therefore i do n't know how many days i have left to use my minutes as i do n't want to go over she acted quicky and did everything she could to sort my problem out very polite too as a business customer , i do n't feel i received the service that the premium price that i pay reflects , as a consequence i will definitely not recommend xxx to anyone .thank you very helpful satisfied the advisors are so good , they do their wk very professional ,always satisfied pleased that advice and support was easily available and xxx is a reliable service . did n't take long and it worked first never get signal and network going down but the advisor was really helpful . very helpful very happy with xxx always have been that 's why i have stayed with them for years its nil plus 137 pounds everything was satisfactory very helpful but not immediately resolved ok xxx are a waste of time it took me almost a week to get my the setting never had any problems in all the years i .ve been with xxx .always someone very obliging and curtious when i .ve got any queeries .never had cause for complaint . . it was only a brief query ! was sorted quickly the operator was excellent , shame the system was un-able to change my name spelling , leslie , not lesley , or change my bill amount notification to sms from net .i am not on the internet .yours faithfully , les mills . never had any problems with the services every time i have the staff are very polite and do there best to help and solve any problems i called 2 times the 191 .first time the operator told me i was going to receive a text to reset my online account ; i have never received .after about 10 days i called again and the line cut off .nobody called me back .this is why i am very dissatisfied with your service that you also charge without effective solutions .regards marcello paolucci my change of business name was not changed last september . problem solved i thought your service was excellent matt helped me very well , everything i asked for he answered , i could n't of asked for anything else the problem i ran about was resolved quickly and efficiently very poor service just good alroud help and advise .thanks ! ! i had to use your services .because only the best one is xxx . listen to the recording ... ! the customer service personnel have in depth knowledge and patience whenever i call and really explain any enquiry i make answers very well had a problem with my phone called and was given clear instructions on how to resolve it he talked me through until it was done whilst being patient and understanding advisor was very good you asked .i answered honestly . i have had constant difficulty with my on line account got put thru to 3 different people which took 10 mins all in all . very unhelpful i 've been with you for 17 years and when i needed some help there was none to give thanks for that ! the young lady was very friendly and helpful , hopefully my problem is resolved because the were very help full in sorting my phone out promised new phone nxt day finally arrived 4 days late with no sim card which is now going to take another 3 days 2 advisors were good and 2were rubbish no concisteny within company and no phone calls back to me when promised i still cannot register my account despite the help provided problem not fixed .still no access to bt openzone wifi problem was not resolved for the amount i pay every month i am not happy and will probably change provider when my contract is up no very good company and nice pleasant staff i only asked if i could have the internet put back on and the guy went on about i already had a package and i ca n't have it on chris was very helpful and answered all of my needs ! prompt response to my query no one can sort problem taken hours and sick of jumping through hoops because i believed that i was on a 18 month contract and they said its a 24 month contract .however the person was very polite i managed to accomplish everything i wanted to quickly and easily . man very helpful , sorted out errors of the store , compensated me and gave me contact details for next steps .also very friendly personable manner . quick response , polite attitude , good explanation problem still not resolved .still got no service looking to change to orange instead . until next months bill i will not know if he has fixed this long term problem but a nice man due to a mistake that xxx made , i am tied into a 13 month contract when i initially asked for ( and gave notice for ) 12 months .i am being penalised for your catalogue of errors .i would have thought that after spending hundreds of pounds with you that you would be willing to rectify this error , but apparently not .i will be making a follow up call to complain .this is an insult . the advisor was very helpful .my query was dealt with easily and without fuss .excellent service . i just felt that there was no interest or common ground to be reached within the call .as usual xxx take take take ...and give nothing .especially to a loyal customer of over 10 years ( but that could change soon ) william edgar . no service i was promised some settings would be sent to my phone but got nothing because i had to ring up 3 times and speak to 3 different people .and also problems with network other the last week was reallly impressed with the help i recieved off the lady .for 4 months ive had the same problem with my bill and the lady finally got it sorted properly for me .she was happy and helpful .all round impressed the middle one the 5 was because the matter is not yet resolved .the others were higher because i like xxx and your staff are very well trained . because i should not have all this hassle with a new phone ! i 've been a customer with xxx fone for over ten years .i trust the company and service is fantastic my 3 children are also with xxx fone , personally i would n't change to another net work , satisfied customer : ) service was ok , just didnt get t options i wantd in way of an improved contract or upgrade . very polite and efficient service . yes . ur advisor was most helpful altho my prob still not sorted .his attitude and manner rates a 10 .time and trouble no prob 2 him .well done same problems for 2 months .and the same answer to the situation every time .it 's clearly not working . xxx is the best service provider i have used , the advisor i spoke to today was more than helpful and acctually made my day keep it up xxx good management . agent was very friendly and everything dealt with in a very swift manner x she was very good my wife is happy now i have been with xxxphone for 2 years paying 100 pound a month and because i set the contract with a third party agent you cant deal with my complaint what rubbish i rated high as i was very pleased at how quickly and efficiently my problem was sorted good service excellent service hi very satisfied with the assitance provided , thank you i phoned to sort out the fact that my mobile internet was not working .the telephone advisors i spoke to were all very friendly and helpful however every time they suggested something it involved turning off the phone which meant when this did n't work i had to phone back and was put onto a different person .it took all day , 6 or 7 phone calls to work out what he problem was and then i had to wait for a new sim card .that was a month ago .now i find that my wifi is not working and the mobile internet is tempramental at the best of times .i am so disapointed in this phone . very helpful .solved my issue during call .offered extra assistance such as texting information if it was easier for me .first class customer service . all aspects of the service were excellent and the person i spoke to showed enormous patience great service and quick to deal with your queries .happy all round customer poor service the guy was very helpfull and understanding of the problem i had customer service was good but my problem was not solved and i have ro wait 3-5working days everyone i spoke to were very helpful and pleasant and i am pleased i made the decision to return to xxx if u read my msg ... im unhappy about being blocked . .and u will not unblock me unless i pay ! very polite and quick response man polite rang customer service with a problem and was on a while and still not right i 've been with xxx for years and they always seem to help the person who dealt with me was very friendly and helpful by doing everything he could to get my phone working , and now it works : ) had a few problems in the past just hope there sorted now very efficient and helpful , call was answered quickly too , thanks the adviser was very helpful and friendly !and was able to deal with my query efficiently no very quickly processed and friendly advisor . the entire service was just excellent , many thanks . because my phone is barred good reception automated answer services waste time and are not user friendly , you passed me around too much , each time i had to re-explain my request , wasting more time , some of your staff are based overseas and are difficult to understand .all negative .the positives are that you do have some really lovely staff but they are let down by your business structure .i want to phone one person and for them to sort out whatever issue i have .hope this helps excellent business rates good signal coveragefriendly helpful staff 0 i spoke to an adviser who knew nothing about the rewardz , i asked to speak to a supervisor , he said no , i had to ring back and got it sorted , i was very mad the 1st q im happy with the 2nd and 3rd one im not becouse iv rang to ask if they could do my inter net setting im still waiting for the text ur a good service just upset that the xxxphone app dosnt work :( pissed off with xxx services the lady was kind , caring , patient and understanding and really wanted to help .she deserves a big pat on the back i have been with you for over 10 years and taken out many contracts always believing you to be the best !my i phone is now not working and i an just out of warranty to get a new phone despite being told originally i would get a new one !now im told i have to pay 150 for a second hand one .i will not be renewing my contract with you nor recommend you to family or friends . think its a total rip off i was unable to obtain a satisfactory result to my enquiry even though the person dealing with the enquiry could understand my position but was unable to do anything to help .after a long and always helpful relationship with xxxphone i feel you have let me down . quick and easy over the phone response to sort out problem .polite . i like xxx have bin very satisfied for many yrs advisor was easily understood and gave me clear answers/advice the lady sounded very nice and nice and i wasnt on hold too long either : ) x efficient polite and actioned excellent customer service team but sales advisors do not have the time to inform customers of service agreements lovely helpful lady who solved my problem ! i was very happy with the help i received . was pleasant and clear and cheery awaiting callback , query not yet resolved , but outcome seems positive problem not yet completely resolved .will c how it goes over the next few weeks very helpful thankyou good costumer service but i am not getting the service i got promised . because my problem has been ongoing for nearly a month having been told by your customer service people that they would ring me back in 24 and not doing so .my account log on details do not exist and i have to reregister , having been a xxxphone customer for 10 years i am not pleased that nobody is even bothered as i am just told to register as i dont exist q1 . good company very friendly and helpful q2 .you 'll o your very best to help and resolve the problem q3 .always willing to help you . my time for sorting my dongle was a bit short so not your fault i will try again later the first customer service advisor i spoke to was not very helpful at all but the lady i spoke to the following day was very helpful an delt with my query within 5 minutes .the first advisor told me something compleatly different than the lady so communication was not great ! because they did n't solve the problem and it took too long explainin everything had fast efficient service yes ? i am not any further forward with my problem your rep', jas from cancellations department in stoke was patient and very helpful .it was a complex situation and i was determined to leave xxx .her manner and helpfulness made me change my mind .thanks . the yes no thanks miss charlotte baker .credit to your business everything dealt with quickly without hassle . the signal i get currently where i live , where i work and pretty well everywhere else i go is poor i think having to walk around trying to get a signal to send a text is unacceptable did what i asked , efficiently not fixed problem , not understand . service fine too long to type please call if you need further info as a long term and loyal customer i felt that my enquiree about possible early upgrade was dealt with rather abrubtly with no consideration based on the experience i 've had i was very satisfied with the adviser because spoke clearly and told me what to do , they also handled the stuff that i could n't do and that i needed help with . q1 ) 7 because the issue has been ongoing .q2 ) 9 because the issue as resolved however nothing further was done as a form of compensation .q3 ) excellent as everything is now sorted . yes .call me and i will tell you after talking to two people , i was told i would be refunded , then i was told i had to call back .then , when i called back , i was handed to someone who was no help at all and told me i couldnt be refunded .then i called back again , and was given to a woman who was very helpful . very thorough advice .iphone delivered promptly .easy to set up got my order wrong and items were missing when i eventually received it excellent technical understanding and customer service fixed it right away he was very friendly and very helpful and sorted my promblem out quickly . he didnt make me feel supid since my promlem was simple . good polite service . because as usual xxx and their staff provide an excellent service over the past years i had very bad customer service from xxxphone as recent as 01/3/12 .these are one reason i 'm leaving xxxphone would n't give me the phone i wanted slow service and waited in till 4.30 to receive my phone it was quite long winded an i was out through to customer service for no reason good customer service misleading passport and friends and family when broad info .ie ; friends and family does not apply quickly dealt with arranging exchange to a 9360 at no extra cost due to faulty phone and polite very good service the adviser was very helpful there was an error somewhere in system which was rather annoying but the assistant patiently and professionally resolved . problem with my new handset , told that taking to store would be best . very helpfull and friendly service was quick and what i needed done was executed effectively i will not take another year contract with xxx after 2 years of acc billing issues every month . my call was handled with efficiency ,politeness and promply as ever , distinctly average customer service . quick and efficient prompt and immediate response very courteous and professional .dealt with my request efficiently .a credit to u guys due to a current dispute with xxx i would not recommend the company to anyone however the gentleman i spoke to was helpful the problems that we have been having have been since november 2011 and it has n't been sorted out !but the xxx employee was extremely helpful and nice when i was annoyed due to the neverending problems ...she is an asset to the team . very good service he woz understanding of my fone call .didnt mind i coodnt remember my mob no .hopefully i wil receive my sim card soon very polite and sorted problem quickly . b cos ive had xxx since 1st mobile way back .but im still doing something wrong bcos not getting mms your web site page to update my debit card details is partly out-of-date and does not work well .your service desk can avoid these limitations . main reason she was english which makes it nice and easy if you used a call centre out the country i would go to another service provider the same goes for many of my friends very satisfied thanks pleased with help n advice recieved because i am with xxx from the past 10 years and i am happy and they was very nice on the phone today polite and friendly english staff that were very helpful being miss sold stuff and how much xxx can mess up a contract up and having to phone up all the time to get it sorted so no i 'm not happy how would you fill u hav not even spoke to me yet .ur qgent phoned three times once after each other instead or tryin again later which just shows how **** ur service is .o2 for me now . in the end , changes in place as i requested , however , i was making an enquiry and expected a call back , when i got a text telling me that the change had been actioned .ok in the end , but may not have been . the bird who sorted it was very helpful and knowledgeable and quickly answered my queries about a contract upgrade .and also sounded fit v friendly and efficient .not a long wait . its so complicated working thru your website quick , concise knowledgable answers to my enquiry ! 6 because nobody helped me to fix my bbm i was not confident that the advisor would be able to resolve the problem i experienced . no packet data settings for new phone ! ! ! your advisor did not appear to be knowledgeable on your services you provide and had to keep leaving me on hold for advise .there services were text to my phone so i made the enquiry . the person handled the question reasonably well at the end , but there was unnecessary challenge on my initial comment .not the best way to deal with customers , but frequent at xxx advisor was pleasant , however , i am extremely diappointed with my new phone for several reasons ...sensitivity bring one .advisor was pleasant but passive and suggested i sell it on easy .not particularly i already have xx the operator was very prepared ..i called for a refund of my £100 deposit and was told i 'll get it back with 14 days ..the 7 was just because i tried to get an ipad and the credit system does n't let me ..i find it ridiculous since i have 2 amex card 2 master cards and a diners card .i felt offended when the answer to the purchase was no... question fully solved by a pleasant , effective and friendly operator .good service ! was n't great help , i 've had better in the past . my problem was not solved i love being with xxx .... excellent signal coverage , i like the whole package , friendly helpful customer services , i would n't go anywhere else . the man i spoke to was very helpful and resolved my problem with no fuss .agreat addition to your team .thanks .imade the correct choice staying with xxx . was a quick and easy call ,but the advisor was very good although explained with reason you did n't let me do what i wanted to do . the people on the phone were n't sure why i was having a problem i am very dissatisfied because no one seems to want to help me with the problem i am having with onestream just done them i called regarding continued signal problems we have been having with xxx for going on 2 weeks now i feel this not acceptable call handler did n't seem to be able to tell me why and only solution a booster box but this not help when i out of house also i then discovered after my brother spoke to someone at xxx there is a problem in queen street glasgow mast i think service we getting for money we pay is very poor the customer service person was very helpful and answered all my questions . she was very helpfully very helpful did exactly what i needed nothing to say . very polite and eager to help ! very helpful , and very cheerful .made my day : ) helpful advice , went extra length by admitting he didnt know answer and asked his colleague sorted out problem quickly xxx show good customer service all question 's answered promptly no no txt when waiting for phone the customer service i 'm receiving is appalling , could not recommend your service and i 'm considering moving to another provider . its was dealt with quickly good customer service , thanks . as usual always professional and polite yes thay have helped me over problem i am gratfull issue solved straight away .in a very pleasant manor . u affected my credit score had to hold .have to take broken phone back to shop .a courier with a replacement courtesy phone would be more convienient . still not sorted strange question , but i was overall very happy with the way the call was dealt with - thought i 'd already said that prompt efficient service good advice on most suitable option website not working , multiple contacts each with security checks before somebody could actually do anything but final contact very helpful . no everything ten because of the overall handling of the call , but sometimes there is a lack of understanding between the advisor and my self , mainly linguistic . the problem got sorted poor service got the answer of my problem the reason is because everything was hassle free and simple i have been a customer for a few years never been late with my payments i have four accounts but feel that when i have gone to upgrade two of my accounts on the internet in february as i was advised i could it then said not till april so on calling ur helpline only to find out you have changed the upgrade time limits without letting ur customer know till they call and enquire i now have an 18 and 19 year old that r looking at going to another company when contracts end . because it all got dealt with quickly and the person who picked up the phone was friendly . iv had so many problems with xxxphone , & last nite topped it off , she couldnt even get my balance right , then telling me my details of my bank cards !thank u ! very quick and efficient service . the lady yesterday upgraded 2 phones and threw in a new sure signal box when i moaned about my reception - she was brilliant !very efficient and courteous presented problem it was listened to , understood , facts checked and solution found .excellent customer service by friendly staff because the foda phone team are very help full . i couldnt fault the man i was talking to , he was very helpful and i could understand him ! because my problem was not and still is not resolved ! the representative that i dealt with was very polite , courteous and helpful and resolved my issue quickly .i was very happy with the result and the service i was provided from the gentleman .thank you . have not had my pac code .so nothing been done . staff were friendly enough , but felt a bit too pushy on trying to get me to keep the insurance policy .it would also have been cool if xxx could have phoned to say my picture messages are adding up and would i like to look at other contracts i could hardly understand the person i was talking to and had to keep asking what she said friendly efficient service very polite and helpful to my needs , quick and efficient service very poor service overall with the last 5 people i have spoke to only charlotte helped very dissatisfied and will be complaining you should really stop using a computer and read the responses i 've already given you . i 'm very happy with the service i received my son ordered a microsim package instead of the ordinary size .went to xxxphone shop and was given a blank one and they told me to call the customer services and swapthe packagehowever now told that ca n't be done have not clue what going on emma holding sorry not at this moment busy perhaps someone could call tomorrow the reason for my rating is because the customer services agent listened fully to my query and he explained the reason as to why l was having the problem l was and promised my minutes will be added tomorrow .i have been satisfied with the way the customers services agent listened and understood my query and am looking forward to having the issue resolved . thougjt the asvisor was very helpfull n friendly i got put through supposedly to someone to deal with me faulty phone and waited for ages .both times i eventually gave up .its ridiculous .your service is pathetic .i 'm going to review my small business account and will look to move from xxx when i am able . it was following fraud on my account and as yet i do n't know whether it has been resolved .i had to reinstate my direct debit .if all is now ok i would give top marks but do n't know yet v being passed to 4 different advisers and on hold for 25mins only to find out i have been mislead on the contract sold to me . you advisor was very good and patient with me .i like speaking to your uk call centre .my query was n't totally resolved as all the info has n't come in but your advisor put notes in the account so i feel confident that i will not have a problem in future .all the people i have spoken to in rochdale have been great too . my reasons are beacuse .they listened to what i had to say and were very polite and helpful , they answered the call straight away and i 'm guaranteed that very soon the problem will be sorted thanks got a new phone in an ok deal ...had to hold for quite a while .man i spoke to was very nice . i have four contracts with you waiting best part of a mouth for them tn return the reasons for this rating was because i was disappointed with the person that took my call , i never found out the answer to the question and i got fobbed off one person and another and am very disappointed ! 0 because xxx have failed to ; a ) do what you said you would do .b ) answewr the phone in your diagnostics team c ) call me back .very very poor service and very disappointed indeed !s had to many problems with xxx after all the years i have been using them its terrible felt like i have been riped off the lady was well spoken polite and caring the call took a long long time .why is it that every time i call , i 'm told ` the system is very slow today` .it 's never anything else .even online , it 's rubbish .i should n't have even had to make the call in the first place had the previous team member done his job properly . because i was very happy with charlotte and the other women .answered all what i had needed to know and did n't give me a load of nonsense information i did n't need .very please satisfied overall xxx has very good customer service personal query was answered by customer service a lot quicker than doing all these texts ! i was helped straight away and then even added bonus the operater explained turning data off wud stop me from getting charged which was helpful thank u didnt tell me my contract was now on open tarriff the operator was very polite .but did not solve the problem and did not seem to understand the issue . good service ? i was able ( on the second attempt ) to speak to an operator who had good english and explained the overbilling that had occurred and was able to apply corrections . fora top up to take 24 hrs is unacceptable .spent several minutes on hold tonight andwas given incorrect information when i called this morning . 1 xxxphone are expensive 2 problem not sorted yet still awaiting email & 3 operator who took the call was v good . i have tryed to sort the issue on 2 or 3 occations to no joy .but this time i found the adviser very helpful and he sorted the issue in min 's my reasons are i have a phone thats been replace on four different occasions ,you are not willing to change handset even though the problems were the same , my other phone was missing for two weeks but when i got it back they said it was software problem but it was a totally different phone surely i would have got my old phone back . the man i spoke to was very polite to me as i am a new to xxxphone and did help in the query i had about my new phone your the best network because the advisers who i spoke to were very polite , friendly and helpful , but the problem i phoned up about was n't resolved straight away , which was due to the system and not advisers i 've had 4 blackberry phones in my short contract .they are rubbish .same fault keeps happening .all xxxpone want to do is keep giving me the same phone .this is not acceptable .i will be changing my provider and will be seeking a solicitors advice on the matter i was offered a reasonable method to resolve my problem .not complete but the first stage .i an ok with that . quick and clear response well it would of been 10 .nice lad he kind of sorted it i do n't like the charge to talk to customer service .to many freebee packs just need one for all even if 15 quid i pay it .just not happy with what happened and very unhappy when i get no response from email requesting help because the adviser was fit to sort out my problem on the phone at time of the call .also he was v informative of what was goin to happen next and when cause when i had a problem and spoke to some about it they have always sorted it 4 me generally good service excellent service my call was re ' your random and un-notified/not-requested implementation of content control .i missed very important communications because of this .it is i who should be in control of the service that i am paying for .this was a total invasion of my liberty !see the human rights act 1998 . i have not receive my tx n web that i opt into they could not help me with my problem as i did not know the full name of our company on which my account is registered .just the official dsm name .so need to wait for feedback from my own colleagues on what the xxxphones registered name is unusually quick connection and a knowledgable advisor .thanks i phoned on three different occasions and still my problem was not resolved ! ! ! utter disgrace ! ! !( n )> :o> :/ nice and polite customer service advisor and no pressure for me to stay with xxx . had trouble with online ordering and i had to go to a xxx store but there were no telephone numbers on the website for the store i have never ever use any other network because i 've always been happy with your service . easily explained i was very satisfied with the service provided to me by xxx . ratings are spot on 10 out off 10 my previous / other experience in the last 24hrs was very poor - i would have given 0's , not 10 's .i complained and he gave me everything i asked for .not his fault i was complaining , and he managed a disgruntled caller well .you did n't ask if i would recommend xxx overall ; i would n't .whilst he did well , my experience with the dongle since december has been sub-standard . being it was my son 's birthday present and they said we could of had a new phone but we could n't i was promised a call back and never received one very disappointed with xxx services particularly as i have a 2nd faulty phone just got new iphone she was freindly and very helpful after a long drawn out process trying to get to this point the advisor dealt with the matter in a friendly and efficient manner quick , easy , resolved issue .call answered really quickly well done ! my query was answered as expected friendly very efficient lady who listened very well and resolved problem the call was fine and the chap was helpful . verry helpful service .did n't keep me on hold for long .polite staff .i will always be a customer . can not phone out or text i am on my hols in gran canaria and going to la palma and then to funchal can't be bothered long running issues with my phone which resulted in my charger no being returned from repair ( even though you requested i send it ) and then when complaining to customer services you sent me the wrong charger on two separate occasions .i now am advised you have no stock and i must get one in store .very disappointed with the service . i have bn with xxxphone4a good few years now & they dont help u look4th best deal 4u .for them yess .im alwayz discussing with my friends&they have bettr deals .when i do phone u for help&question 1in 10 of your staff have got patience&help with my problem .as soon as i am closer 2the end of my contract i will ,be leaving xxxphone ! ! ! good overall service compared to other companies i have had to contact no because the advisor wos helpful and i got through 2 the service centre quickly amiable and helpful manner . simple ,i was look ,d after well by customer care ,who went out of theire way to resolve my problem ,thankyou ,oh by the way i am 46yrs young ! ! ,honest . very polite and very helpful some off your call person are good and some are very bad and i am still got to wait for your help after 4 weeks off **** but some as been sorting out but we got a long way yet but i am not happy so far with u i am waiting for a call back from your manger to sort this mess out but u need to reed my notes befor u ring me or text me thanks you asked i got what i needed done xxx 3g have very bad signal ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !i made a mistakewhen i take iphone from xxx good customer service the advisor was very friendly and extremely helpful not happy with customer service . no i found the service fast @ efficent he was averynice man an he delt with my problem very fast i got my problem solved n i was treated in a very nice n friendly way great support from the store manager .terrible customer service . the service was appalling , i was passed to four different advisors and only the last one was helpful .i have been a xxx customer for 19 years and you merely confirmed that i should migrate to o2 .there were no suggestions to my problem merely that you ca n't do anything about it .i am very disappointed with your attitude . the gap of 38 minutes waiting between operatives my query was not resolved and this is was not my first call in relation to this think the customer servises were very helpfull welcoming and kind providing good service good all round 7 because the loyalty department seems to be the only ones that can sort anything out .10 because everything was sorted out and 10th again because the advisor was polite and very helpful the agent was very good - however i will not know if he is correct in his answer for 24 hours ! was on the phone for a hour , the first member of staff was v professional but the second was n't as good , did n't have much manners , as i was on hold for so long i missed the cut off point to have my new handset delivered next day and now have to wait 2 days helpful advisor and satisfactory outcome of my issue waited ten minutes - call not answered .issue is a matter you should have resolved a year ago . request sorted first time with no fuss .very happy they were based on the end product of my query which was exellent ! operator easily understood and very helpful very happy with quick response great customer service could n't of been more helpful . no patience and understanding with me when things went wrong and made me feel you cared .well done my problem was dealt with swiftly and effectively , as well as politely . very happy with xxxphone .great product and fab customer service .hope to stay with you for another 20 years ! extremely happy with service on offer because my quesrions were answered your rep was very understanding of the problem and tried to get a replacement item dispatched i feel he was loosed down by an inadequate system that meant he was unable to do so but top marks to the rep adviser was very helpful i enquired about nhs discounts , which after all these years of loyalty to xxx i have only just heard about , from a colleague , and the girl on the phone was unhelpful in helping me find out how i go about sorting it out , apart from suggesting that i ask my manager to do it , who would not have a clue , on who to inform with what details etc . i was 1 day over my warranty and even though apple have an extended warranty with the iphone you would not to anything to help me and told me there was nothing you could do . i needed to change my phone number due to nuisance calls .the operator made it simple .a real pleasure . i have called & called and still my account is n't sorted .the adviser today was disinterested , not bothered and not listening .he then passed me on to the phone system ! very knowledgable,clear,consise ,suitably friendly ,professional never really dealt with my problem just told me to go to a xxx store .thought as i 'm a valued customer it would be better the advice that i received bout international texts was excellent an very well explained . i have been with xxx 4 years and on the phone service i find the staff very helpful .not the newbury store though .many thanks overall the was very good i had a problem and this was sorted with just one phone call thank 's . no body at xxxphone have an idea about the problem of the customer .xxx technical support is completely useless and straight advise me to contact the manufacturer , which is a nice excusethanks xxx everything was resolved as i wanted ! it was a good service for the question i asked . very helpful and friendly had previous bad experience xxx are incompetent , misleading & making my life very difficult . my son is 10 years old & do n't appreciate the types of text he has been receiving obviously through the previous owner of the number .therefore except for telling my son to send 'stop ' texts to these numbers ( some which are very inappropriate ) , no xxx could n't help me !if they do n't stop i shall be taking action . very helpful and efficient although computer kept crashing ! ! because thats my views the advisor was helpful , polite and delt with my problem .and most importantly could speak and understand english i have been wirh xxx for 18 years and they have been good good servicesent from my htc problem unsolved your staff were singularly incompetent unhelpful and left me on hold for over 20 minutes 8 for question one because i liked your service and you were helpful .5 for question two because i did get an answer but not to the question that i asked and 6 to question three because although you were helpful i still havent had the presice answer to my question . good customer service very helpful nice manner quick and explained everything in detail after speaking to the advisor about problem i was having he gave me another number to ring .......it was closed . i found him very helpful and it all worked after my reason for the raitings is 10 because i like the work which xxx has done for me .thanks the advisor was very good but when you pay that much for insurance you expect a replacement .not being left without your phone for an unspecified amount of time . i have been unable to recieve calls from o2 customers .its been happening for two months , its been a month since i notified you .i am not happy that this has happened .but the lack of info and comunication on you part is , i think !unacceptable ! !i believe you to be in breach of contract . i got the additional package i required with min fuss & no delay i was very disapointed with the way uz handled my query 2 cancel one phone .would not recommend uz 2 anyone ! ! ! problem not yet resolvefd your adviser explained all the amounts due on my account politly and profesionally very helpfully lady with concern for my issue .:-) always great customer service . very helpful , cheery and polite and didnt try and sell me something , i asked for what i needed and was answered with no flannel the lady i spoke to was rude .kept me on hold for 10 minutes then hung up on me i was able to handle everything that i set out to do , with the help of friendly and knowledgeable advisors very satisfied with service mark was very helpful polite and not in a hurry to get rid of me .and my query was sorted which was a first because lee was 100 % helpful & knew exactly how to help to sort out enquiries polite , friendly , informative letter you sent was ambiguous and i needed to clarify what it meant and xxx shop had given me wrong info .efficient man i spoke to sorted the problem and refunded charge for sim card that was not used but had been charged on my bill and i was very happy with the way he dealt with it .very courteous manner . staff not helpful !lucy who i spoke to the second time was very helpfully !had problems with xxxphone since day one and i keep getting told different things and no one knows what the answer is !and i would not choose xxxphone again i wish it was the day my contract was running out had nothing but problems and no one to help having problems with my signal and caller did not help .he just went through all the signal strengths in my city and so i lost signal and the call ended .no one phoned me back .ha no signal for a week and have been told signal problems will last until 17th .not worth 50 quid a month ! the man was polite , very clear and helpful advisor was excellent , but i could not cancel on of my contracts over the phone which means additional work for me to go online etc . i have been with xxx for several years and have been satisfied with their overall service especially customer service . it was good but phones still slightly playing up very efficient service from the telephone operators also very pleasant and helpful excellent service .polite patient and knowledgeable the staff member did what i asked her .she was polite the service was very good was ok when on phone but back to how it was now very quick and helpful 100 very friendly happy person dealt with the call , she added a bit of personal touch to the service that made me happy to be with xxx .the person who dealt with my call should get an employee reward just for me smile after the call :-) im always very happy with my service i was always a customer of xxx and left 2 years ago to go to o2 when i bought an iphone but i was n't happy with them , so i 've just come back to xxx as my contract has ended and i called xxx with a pac code so that i could bring my phone number - staff answered phone quickly and were very professional and prompt to sort this out for me .thanks no i rated these numbers because they were helpful for what i wanted , and always help me with my problems .thank-you : ) was very satisfied with person i spoke with as usuall very good service from the staff . no! it 's self-evident !please refer to your 3 questions . i do n't feel it was resolved very good this is the 4th question u said only 3 questions !1st , i was told differing things from a few advisors .2nd , i was told my queary was to go to escalations , i only asked to speak to a manager .3rd , she was ok but she wasnt very helpful with what i wanted to happen depending on what time you call sometimes it seems like you get out sourced to a person who puts you on hold for ninety percent of the conversation and results in nothing , also being randomly cut off is not the best but on the whole it 's good to be able talk to a person not told to speak to a machine or email .last point be nice not to have to text but to of been asked .overall good not hapy at all because xxx have taken money from me without my consent ! ! ! advisor was happy to resolve our issues the advisor was unable to help as it system was not responding . advisor gave false information and felt the need to get rid of my call quickly xxxphone has always listened and helped with ny problems the problem has n't been solved . was totally satisfied with the service and she had a friendly voice ? the reason why i rated al 10 because it was a good gualaty service and i got help straiht away an the adviser was lovly an plite my credit is going to be twenty four hours before it goes on my phone i rang twice the first time it was five or six hours and now twenty four i was also on hold a while advisor did all she could but was unable to solve problem , internet not working on iphone . i think that customer service in store and by phone are very poor my problem was resolved well , i phoned up and xxx did n't resolve anything .i have to ring xxx up again got cup off 4 times put through to wrong person and cause yur ware house was shut i have to phone bk yet again in the morning not happy the advisor i spoke to was polite and knowledgable and resolved an issue immediately - an issue i 'd been told in store had been sorted but had n't ! helpful and good ,lost signal at end of call nice lady , could not get though , left on line ; ; ) yhhh ovbs jursstt 4 uu bbes xx overall not happy for a repair that was not carried out satisfactory the first time he answered my questions quickly and solved the problem instantly because the service was quick and very polite and clearly direct and solved the issue with the fault ! excellent customer service my new phone was set up straight away nice fella friendly and helpful the lady who answered the phone was brilliant - dealt with a complicated request very efficiently and made me feel like a customer should !i cannot praise her enough ! i phones regarding a serious fault on the network but was expected to provide all the information in order to fix the problem which i was not able to do .it is your job to find the problem , not mine . advisor helped and was polite , easily solved very efficent advisor they reflect my feelins thats how it was . . .no more texts please ! i had recommended xxx to a friend she asked me to make the call on her behalf .the advisor informed me that a charge would be made for the iphone as the other company is charging .this is not correct 6 i was satisfied with the outcome of the phone call the problem could not be resolved as i was having data issues and the option of changing from 3g down to 2g would not have provided adequate speed . after 15 minutes on hold your tech support hung up on me after 2 minutes . no i need 2 ring again tom evening as my reason for phoning wasnt resolved this evening so couldnt score that highly as i dont know if everything will get sorted staff member was very polite excellent customer service with a clear and prompt answer....... very polite & professional . advisor very helpful and friendly as well as extreemly polite and dealt with my concern immediately .i just hope xxx phone follow through and re enburse what i have been overt charged i 've been with xxx for about 5 years as a pay as you go customer and now as sim only contract customer and i have never had problem they could not help me with im very satisfied with the outcome of my conversation .hopefully dpd delivery will not let me down tomorrow like they did today .they are unreliable . very helpful later service was good enough ! made contact at first attempteasy to talk tovery quick to answer and helpvery good serviceexceeding my expectationsthank you i am dissatisfied that i was unable to upgrade my mobile after one year .the goalposts were moved 8 days before my contract would have been one year old .as a customer of long standing i find this unacceptable .i did not like the attitude of the customer service person i spoke with yesterday .lastly i think it unacceptable to have to wait for 11 minutes to be able to get through to speak to a customer service adviser . because i had no help at all ! ! ! i called about an upgrade and due to my bill being overdue i cant upgrade even tho ive been making regular payments !so ill just let the contract run out and go with a different company ! always good customer service fast efficient and problem resolved . the bills i have received off you are pathetic way over my tariff and will be leave when i can end my contract sorted the prob fast happy with adviser very pleasant overall service yes , my wife lost her sim card last week , she phoned up xxx and aasked for a new one the person she spoke to was not able to hold an aceptable conversation in english to the extent that she has recieved a new sim card along with a new number after 4 phone calls to you and at first being told it would be sorted and she would get her old number back she has now been told it is not possible ?i enquired last week about 3 new phones on a business tarif i will not now be following this up . well **** upgrade info , dates kept changing 4 timestold i could not upgrade till marchthen a week after your customer service call and say you can upgrade the fraze you do n't know your arse from your elbow could not be more apt , then when i did upgrade you managed to **** the delivery up 3 times in one day , and to top it of you send me a iphone 4 not a 4sdo you employ monkeys and feed them peanutswhy i stayed with you i have no ideaworst decision i have ever made very good customer service the gentleman was kind ad polite but my query was urgent ad important and ut could not be dealt with and i 've told ` they 'll call me back tomorrow ` i 'm concerned that it wo n't be dealt with properly as i have had no written confirmation and it was messed up before . adviser was polite and gave the necessary information .there was a few minutes ' wait . good customer service . good 1 poor reception in this area and cut off twice ! 2 had phone on numerous occasions to try and solve this problem ! 3 operator was courteous but thought he tried to fob me off at one stage from my experience with xxx i feel that i am not treated as a valued customer.xxx lack the necessary and basic customer service focus towards loyal customers such as myself , in fact for the many years i have been with xxx i have never once felt appreciated or remotely welcomed. i could continue but i am aware it will only fall on deaf ears , as i have been in this position before .regards nicholas briggs bill issue was resolved to my satisfaction but reason why problem came could not be found .maybe it 's system error was told . resolved immediate queries on bills but was n't able to tell me when the website would be fixed . service was excellent an good value 4 money it was all done online and i didnt get the product i wanted because xxx are agreat company to be with and are very helpful . the advisor was very helpful and did everything she could to solve my query .very refreshing . man very helpful and polite adam not very helpful on the phone too big arush to get finished . i have never had a problem with xxx phone i thought the two guys i spoke to were really friendly and added more to insure i had the correct information they were polite friendly and i felt as tho the call was treated on an individual basis rather than i was just another customer .i would deffinetly reccommend xxxphone customer services to anyone !cheered my night up to : ) the guy was really nice and friendly and he handled it really well , q1 : xxx hav best signal in my area & generally very reliable and helpful .q2 : the query was n't fully resolved and i 'm disappointed .q3 : call handler polite , friendly and tried hard to help but the reason for a 9 an not a 10 is purely because the problem was n't fully resolved ! ! as could n't get phone service in home but could be due to upgrade to iphone .had to buy a sure signal box quite expensive but now works very good service answered my query and very polite . problem was dealt with in a quick , polite manner .many thanks . it 's too hard , too frustrating , and too time consuming corresponding with someone in a foreign call centre .the guy in the uk call centre was a breath of fresh air . good service cust service guy trevor a credit to xxx .getting through phone menus a painful experience ! very disappointed about my last bill and the over inflated.callcharges incurred after using more than your free minutes .seems very disproportionate to my monthly tariff . i phoned about my new sim as having probs saving my numbers and when it got to 8pm the operator asked if he could pass me on to someone else and put me through to a message that said u were now closed !so after high scores last week i was very annoyed on this occasion and still need to try &sort the problem . your man was hopeless and unhelpful ! no i was very satisfied with the service tonight i did not get the problem actually sorted out .the adviser did spend time , however to sort it out .but not resolved . the main reason is she is english and easy to understand.buti have to say this girl is a credit to your company .shewas extremely helpful and polite .iam glad i am with xxx .giveher a bonus . no reason jus felt like tht very pleased with the way my lost sim card issue was dealt with . quick , clear and efficient service very helpful polite and taking the time with me and not rushing me . good service thank you please call me after 6.15 pm and i will be happy to discuss the major issues i had during the conversation . it was the other call from last night im rating 8 she didnt say i wouldnt get free game todays call was 10 i just want to change this line to us a virgin because my family members uses the virgin lines , but i dont want to change this number because it is well known to my friends and reletives . because im having nothing but troubles with the service on my phone when i contacted yesterday u put me on to apple and they say there is nothing wrong with phone it 's network , so i 'm going to be contacting you again this afternoon cause i 'm not paying for a company that does n't give me any service . i have trying to obtain a document in pdf format for over 2 weeks .i require this to progress an insurance claim having lost my phone xxx phone is **** ca n't wait till contracts run out lines restricted and bills paidlisten to call i very rarely give 10s on principle .the marks i gave were all considerably above average .there was 1 question that she did n't seem sure about tho . please read my previous replys an then you will understand the reasons for my ratings so far .i have done what your company have asked of me so i would appreciate the same common courtesy back ! ! thank you . problem not solved .wrong info given .making my distress more .very sad customer . lady who felt with me was very helpful and polite . look ive god a court case tommorow.becausewhen i diald 999 i couldnt get a requast .andalso all the police stations are closed and dialing for me is impotent.godi i gave these reasons ( good ) because your company really helps me out often . good generally , long wait though . why do u need to know the reasons the person was nice but overal experiance with xxx is rubbish expensive an rubbish network coverage will be changing network soon an wont recomend xxx to any one i 'll be leaving xxx and taking all my familes phones with me dealt with request efficiently . my problems were solved with efficiency and politeness .can't ask for more . i woz on xxx a few yearz bak i went away and they disconected my numba i hav evidenc i woz away for 21 mnths i want my numba bak pleaz if u cud help me my numba woz 07899084408 urgently need voicemail pin reset which was done without fuss to much menu to listen to befor i got tn the right custermer care 8 because i never have any signal and sometimes you take money off wen the calls r free , 10 because i was happy with how i was dealt with and how polite and helpfull the team have been lost my mobile your team keep asking for a contact number when i 'm mobile and have not got a phone because of my problem is still here and i 'm pissed off but the lady the i spoke to was very nice and she gave me a few options to do my partners phone had been restricted through a late payment so we used my phone to make the payment , but it would n't let us do this and just kept referring us back to online account .it also would n't let us pay online either .we then got through to an advisor who gave us another number to use so we could eventually pay .i find this very poor service .how are we supposed to make a payment to unrestricted the service if it wo n't allow us to pay by automated service or online ! reduced score on recomendation due to poor signal availability . not very helpful at all . excellent service off hand manner not really interested ....quote 'that 's the way it is ' polite , efficient i dind the eygptian call centrea hard to understand , they rarely get back to you .todays advisor was very clear and prescise . i have been very satisfied each time i have been dealt with by a fine customer services department . this was the 2nd time i had to ring to get my phone in locked .at first they tried to make my go back to the shop to get unlocked , but when i advise i called vodka phone and you locked the phone they then decided they could unlock it .i am still not convinced it wil be unlocked in 24 hours and i believe i will have to ring back again as so far my experiences with you have never been get it right first time .and by the way i am still waiting for someone to call me back re the complaint re the replacement sim .i will wait to see if my blackberry will be unlocked in 24 hrs or should i say 48 hrs as this is the 2nd time calling you ! good service pleasant , efficient , friendly customer service xxx uk is best . because you always muck up my phone bill , overcharge me and take payments when your not supposed to . polite and helpful . they helped me ot tricky situatio and stopp me have a unpoaid direct debit charge and told me i could pay two day later over phone 8 because it ought to be easier to top up by phone .have a dedicated number ?not loads of options . when i called at 8 am the gentleman said that they had just opened and the systems were all done and because of that my issue could not be properly looked into .plus im am not happy with my iphone and cannot change it for a while . yes the lady was very polite , easy to understand and didnt keep me on the phone too long i always find the service very good .thanksfor being so helpful very helpful and pleasant advisor .eplained and answered all queries patiently and clearly . because i hav3 had trouble with xxx in the past .i did n't speak to customer care because i was paying my phone bill my ipad is still locked off the 3g network and i am working abroad .very frustrating . could not deal with my request as the system was down because i never got much satisfaction from my calls . the systems were down today so i could n't resolve my query excellent adviser very helpful asset to xxx your service has been most unhelpful , obstructive and has left me considering my future providers i would not recommend anybody to xxx because your customer care is next to nonexistent .my query has not been resolved in any way whatsoever .did n't speak to the adviser long enough to mark her any lower .i 've been waiting for a call back from a team leader or manager since sunday and was told that it would be on monday .this still has n't happened after phoning to enquire why i had been charged twice , i was essentially told that it was not their problem and that , due to the money being taken and incurring bank charges , i was told that was n't their fault and would do nothing to compensate me .i have been a customer for 5 years and with my contract due to expire , i will be looking elsewhere . i needed a data cap which automatically cuts off when the allowance has been reached .was told not possible however i notice from your website you do this for overseas data access .surely if it 's possible for overseas it 's possible for domestic ? ?i believe xxx are capable of doing as i ask but declined and it will have a negative impact on their profitability . no the problem i have had is my phone has had a fault for 3months and problem still not resolved after being away 4times i now an going to cancel my contract problem was sorted promptly .thanks . the advisor was extremely helpful , friendly and patient . i called yesterday because my wife 's paid for delivery ( 8/12 ) did n't arrive until mid afternoon the adviser was extremely rude and unhelpful .then when i called today the system was down and the adviser was unhelpful and very uncaring . always hd good service from xxxphone over many years .however on this occasion the response to my problem has been somewhat lax .but i 'm sure it will resolved in the end . because its a good service and the best network yes fed up of being messed about bye xxxphone and thinking of leaveing i have been with you for a very long time and spent a considerable lot of money with u but feel worthless and you do n't want to help generally a good service great customer service friendly knowledgeable the reason for my score is that the staff are allways polite and keen to help with any problem you have and it does not matter how long it takes before you understand the problem you were having keep up the good work it makes a change to have great staff still not got what i need and that is mms every time i call to sort out my price plan it never gets done and i end up paying more money for a price plan i do n't want , i will be leaving xxx as soon as my contract ends . very good customer service because it solved the problem last night (6-3-12 ) i spoke to an advisor and the phone connection went off at 8pm , this morning i spoke to an advisor who was helpful but didnt resolve the problem always found xxxphone to be helpful and understanding in the 6 years i have been a customer your agent was cooperative and did n't waste my time the lady who answered was very friendly and apologetic about your systems being down and not being able to deal with my requests .however she did not offer to call me back when they were back up and i still ca n't sort out what i needed to after previous e mails which promise replies within 24 hours . when ever i 've got a problem u fix it your system was down again , the advisor was not very clued up or i felt was not interested whatsoever sorry my query about passport was answered well . needed my phone to be sorted and advice given was systems new cant help take it to a shop i could not negotiate a deal despite being a good customer for years . i ordered a new phone as an upgrade .my address has been persistently taken down incorrectly and not passed on to the delivery company on time .this has gone on for 4 business days now .i have been promised calls back and not received them .i have been promised every day the phone will arrive tomorrow and it has n't .the lady i last spoke to was very helpful , but given the terrible customer service i have received over the last week , i am not confident that the phone will arrive tomorrow either .quite frankly , i am pretty appalled at the level of incompetence within xxx this time . the systems were down advised to call back later nothis i was board i phone battery is rubbish - they could not offer me a replacement unit - made me feel it was my problem - why are xxx offering rubbish phones with batteries that will fail after 8 months and ca n't be replaced the advisor spoke over me & snapped at me at one pount .however , overall he was calm but sadly was bound by red tape from helping me further good service . because he was polite , cherful and dealt with what i wanted solved my issue i always find people from xxx ,very helpfull there was a misunderstanding about the day i pay and my services were suspended i need the internet for work my laptop was stolen so using my phone i 'm working from home , my pay day is tomorrow and the man i spoke to was very helpful indeed so thank him please good , prompt service with all questions answered in full .can't recommend xxx for my area as signal is very poor .xxx have now even shut their local shop as customers are moving to other providers . treated me fair , went by the rules .would have liked to end contract over the phone rather than online , but option was not available as was told . . landline minutes incorrectly removed from price plan and customer services unable to fix instead added 1000 mins and told to email customer support the way my calls are always answered really quickly , the free internet data and the constant reminder of my bill just happy ! my question about my rental plan was answered to my satisfaction immediately and with no fuss i needed help to update a pay as you go phone chap explained how to do it on the website .it was easy and worked x the dude was awesome ! the operator was polite friendly and very helpful helpful adviser because i had a good service and the assitant was happy and friendly all good good morning your customer care operator ( rebecca ) was charming and very helpful please pass lt on to her many thanks - very friendly person from belfast on the phone - close follow up or my order - i recently had a very bad experience with virgin media for a similar request and i will never use them again .their customer service is really poor , no careness - i will be the man very helpfully and polite it was an easy request .handled quickly and efficiently good service xxx is a good service and the adviser i spoke to was very helpful and polite the problem was solved very quickly i was helped the way i expected .thank you so much . i am very please with the service i get every time i have to call great service , very prompt & very polite young man who went out of his way to ensure i was satisfied . currently find very to logo to website .got cut off when i first , thinking of changing provider the answer to lack of signal is 'take battery and sim card out , leave for a while and then replace ' .not practical advice when u have needed to make an important call whilst driving .u r failing to provide a decent service . i tried to obtain a sim card to continue bein a customer with you but was told if i dont hav an email address i can get one sent to me . .i work on a building site and have no need for email .i have been offered a better contract when my credit expires . .i have been with you guys for years on pay as you go now im leaving because another company can match my needs . i think its because it was quick and simple the advisor i spoke to today gave me answers to what had been going wrong with the handling of my account and hopefully has put things right - unlike my previous attempts in the past few months . just asked to have a few more days to pay my overdue bill and it was accepted . just pleased they helped and were english i found i was delt with very politely as always and understanding with all circumstance 's as always thank you i think it would be best if you would ring me to go into the many problems i have had/having with xxx . service was good and quick !you said 3 q 's this is the 4th ? ? ? ? over all please with the services rebecca , the spoke too was very helpful and very understanding .i hope the next time i ring up , i 'm hoping i will get her again no good service i gave 10 on all my questions because the lady who dealt with my question was fantastic , the service was excellent , she listened , understood was very professional , she could n't do enough to help , i would highly recommend xxx , thank you for wonderful service you do know how to look after your customers . please call me and i will explain . well my internet still not on very good customer service ! ! sorry this is becoming a pain could not get through held on 4 30 mins da reason 4 question 1 's answer is da last 3 months my credit has been taken 4 ma bb internet services n i hav bin suspended , da reason 4 question 's 2 's is it has n't been sorted n question 3 's answer is the man was very nice n promised me dat da problem wud b resolved ! ! ! ! good service already on previous messages its obvious but the ratings i am very satisfied .the reason for the slight markdown is that i found it very difficult to hear what the operator was saying . just very good service , clear & polite . i was happy with the service i received . no didnt receive all info required but overall , quite impressed with xxx .overall id say say they were `very good ` but not 'excellent ' advisor fixed the problem of outgoing mail server which was not obvious bored now , this is a pathetic process .please stop easy .polite people who were very nice and efficient on phone .problem not yet fully resolved but confident it will be after next actions . quick response .polite advisers . 10 my complaint was handled very efficiently not happy about the reason for my complaint being charged for weather forecast without prior warning i was passed to so many different people , none of which were able to help me .had to phone twice and charged 25p each time .i only had 50p credit as i am trying to transfer a new pay as you go sim to my contract sim .i pay xxx 40 pound a month and have n't been able to use this since the middle of january ! clear answer to question and very helpful person friendly prompt and good service my problem was solved and the young man was very pleasant helpful and well mannered sick of my bills been so high every mth so looking in to going with a different network all my questions answered got through quickly as well the gentleman i spoke to was efficient and very helful to get thru to a person was slow and automated options irritating - too manu choices and not the one i needed i still ca n't go on facebook very good service & out come thank you very happy with the call i made today thank you so much the last lady i spoke 2actually got my sim working what 's ur reall name and who gave u my number very helpful girl who seemed genuine and really wanted to help me reduce my bills i 'm very disappointed with how i have been treated ,as customer of yours for over 15 years i 'm now going to leave you as soon as i can ! i liked the person who spoke to me . i am clearly not a man and she was unable to help me with my query . i love xxx ,there the best ,i will always tell people to switch to xxx ,i have done that many times ,with friends and family ,change to xxx ,all the other networks are **** because youse have got a **** service i dont feel xxx was able to offer me a full solution to the problem as the advisor was unable to tell me who called and ended my service , or what number they called from .nor did xxx notify me that one of lines had been disconnected .as main account holder i feel you should have contacted me right away .i think this is a service you should offer to prevent what happened in this case .someone has prank called to get my step daughters phone suspended opening her to bullying and this should be taken very seriously .the advisor himself was very helpful and tried his best to reassure me . because i am bored every month my fone gets blocked 2 days after i have paid my bill .i then have to fone on another network mobile to get it unblocked which has cost me alot of money .i am very angry with xxx as i am out of pocket .every time this has happend you have promised it has been resovled but the same thing happens .i have asked to speak with the supervisor but he is not available . the lady was polite ,helpful and sorted the problem . good polite response but was not able to be 100 % positive about the information i needed . xxx received my phone 3weeks ago .it was returned to me without being fixed .thereason was because the iemi ( ? )number could not be read .inthe store both myself and the assistant agreed it was perfectly legible ,so it was sent back to the manufacturer .icalled xxx to inquire how it is going and when it will be fixed .theycannot find it .theycould not call the high wycombe store to ask and said i must do that .i called 3times but was not answered .i left a message .i 'm awaiting a response .meanwhile ,instead of dealing with my inquiry about my lost ,broken phone ,i 'm sent customer feedback messages .why ? when nothing at all positive has yet been done ? colins customers service was excellent . good service . good service because was a good service , quick , and the adviser was really helpful . every time i ring xxx all the staff are great and friendly and i feel appreciated .my problem is always resolved so easily .i love xxx x 10 10 the advisor michael solved my concern about the delivery of my new phone very promptly and efficiently .he then sent me a text letting me know that he had done what he said .this reassured me that i would receive my new phone today which i was really looking forward to .please say thank you to him for his good customer service and that my new phone has now been delivered .carol i have been with xxxphone so long that i am confident you will not let me down cheers cuz its nice pleasant manner & very helpful satisfying my query he was very poliet and did the job straight away they was all good the lady was very nice and helpful on phone my ipad is broken and the only way to get it repaired is to physically take it to a store , you do n't offer a courier service .my nearest store is closed for refurbishment ! my personal discision . he was polite helpful and gave me the information that i asked for . the person who answered my call was brilliant , she was both knowledgeable of the product , and even tho the first suggestion to resolve my issue did not work she offered another solution to fix my issue which worked .a real asset to xxx . this is the third nokia e6 i have had during my current contract. i am still having problems with the mobile and just before i sent you the last text one of my clients complained to say he had tried to phone me a number of times today and a message came up unavailable . i now think you need to change my phone to another more reliable model.please respond .duncan the reasons for the ratings are that i am assuming the matter has been dealt with by this one phone call and that my direct debits will be correct in the future first person was very helpful but unfortunately the problem was n't resolved so i had to call back .both were very helpful though . i gave the young lass a quite awkward problem , not having all the information she required . we 're not sure yet if problem fixed ,but she gave 110 % to help . gave 8 as u seam 2 want every1 2 do buisness on line n that not wot i want . very satisfied with service well , we had to wait 2 days for the sim card to arrive , and we had difficulties understanding the adviser . got thru quickly and everything sorted quickly changed over to contract and was able to make a great saving compared to payg operator readily understood request & made easy to follow responses .prior to my call , i had tried to follow auto directions & got myself lost . staff helpful but problem not yet resolved the reason for my rating is the fact that the operatives who dealt with my queries were polite , helpful , and efficent , a good service was provided , well done , thank you . no the issue could not be resolved for me over the phone - i was instructed to send an email via the website myself rather than the information being transferred internally between departments as the rep i spoke to had all the info . 10 last person i talked to steve was excellent and hopefully has solved my problem but i called on 3 or 4 times over the last couple of days and nothing got solved and the problem should n't have arose if job was done right in the first place because my bills r ridiculously high .i can never get a proper answer as to why ? can't wait til my contract ends maggie was charming and extremely helpful in my difficult situation agent answered calls very well .but i wanted to know where my 100 pictures allowance will be shown . . no great service not helped the problem i feel i was spoken to lyk a child , the problem wasnt resolved and cant b until tomorrow , im nt happy at all , ive been with xxx for many years , but after whats happened today will be looking into going with another company .... adviser excellent , but having to deal with a ridiculous situation causing lack of network coverage .if you had asked about satisfaction with xxx , answer would have been a 1 although not yet due an upgrade on one of our phpnes , we desperately need one .having been a loyal xxx customer for a number of years .wouldd have expected some understanding and leeway !instead of no .will move all phones asap not ones was i asked by customer service why i am leaving or if there are anything they can do to change my mind dnt hav tmn now quick response 6 months of e mail not correctly working , and no matter how many times i contact you , it does not get sorted , very disappointed am very unsatisfied , as i am due a call back from xxx about a problem and still no-one has call to sort out my problem two months bills with no warning including downloading in swiss fairy helpful helped with my problem quickly ur adviser sorted my problem in minutes and was really friendly . 1 . xxx are very understanding of personal circumstances and how they change .2. everything i needed to get sorted out today was done quickly and efficiently .3. the lady i spoke to was only too happy to help , very friendly and made me feel happy and relaxed .all over a great service , as always over all very good but didnt know about subscription on xxx sat net ... i always receive a professional and courteous service from the team .in 9 years i have only ever had to complain once but that was not due to xxx but apple technical .keep up the good work . i was missled by your sales to have 2 sims card sent to me to try .next thing i find that i was billed for these , despite not even activating them .it took so far 3 different conversation with your call center , and i am not even sure now , whether this matter is resolved , no will i get the money back that you faultless charged me for .if you require additional information , you can contact me the operator was very helpful . good service bill did not tell me of refunded item from last month so i had to ask 100 % satisfied would liked to have saved more !but am happy with extra mins friendly service and dealt with my problem successfully xxx the best good operator .concise and effective . no because they helped me very much so the service was good no resolution but a charming person very disappointed in the upgrade of my phone .have had to call at least 6 times because something has gone wrong with it .was told they had sorted the problems but the problem was still there .i will think carefully before i renew my contract . very helpfully and very quick the guy i spoke to was a star,couldnt have been more helpful ,wish all departments were as good !they are not ! ! ! polite , friendly and efficient initial call wasted 10 mins being transferred around the world .after being asked for 3rd time to go through security by someone who did n't understand my original request , i hung up and started again .james in warrington ? was able to resolve my query without sending me all round the houses . very happy with the help . the advisor was lovely but his hands are tied as 2 being able to deal with my request 4 a new phone if you really do look at these surveys look at the notes on the account & help !have a good day . good service ..friendly . . professional . . not flexible with approach the advisor just did n't seem to be bothered that the questions i asked related to me ending my contract ! i was promised a phone to be delivered yesterday it never arrived and today when i called the operative did not help . i 'm very satisfied with the call handling of the agent , she 's very helpful . i would n't recommend xxx as i do n't think they give as good value for money or as much internet usage as o2 my query dealt with quickly & efficiently . efficent service .delivered with good understanding of required task . the lady called me back as promised was easy to talk to and was very helpfull .also resolved my issue if you had 10 more like her your customer service would be world class yes , you have charged me a ridiculous amount of money which put me over my overdraft limit , causing more expense the women was very patient very helpful and very clear with directions really happy witht the help i received very helpful always happy too help and easy too get the rite answers assistant was n't able to help as system was down at time of call . ineffectual script reading unhelpful robots who are completely dis empowered and even more disinterested . good service solved my problem advisor was very clear when speaking and polite .i have been a xxx member now for 12years now and have never had any problems .would definately reccommend . 5 the young man i spoke to was very helpful and polite nice to speak to on the whole we have not been happy with xxx service so far to date since we 've taken out the sim only deal we 've had numerous problems which have been a real pain everyone was extreemly helpful + very pleasent . the reasons for my ratings are becouse the proble with money going off my phone wen i have not been useing it was not sorted out and i was may to be lieing about it all u have done is stop then internet on a internet phone if the phone is so cald updateing then y am i being charged for update so no i am not happy and will now move to a new network your advisor was helpful & sorted my query with advice from his manager. help needed as apparently your computer website was not up to date . good service and excellent service gd+severvice very straight forward to change old number over from t mobile to xxxphone by ringing free phone 191 .unlike trying to do it on your very confusing web site ! problem unresolved .every time i use ipad abroad same thing . i had a specific problem that was resolved in a friendly and helpful manner.could have been handled quicker but i suspect that 's due to the back-office system , not the agent . very pleased over all , slight reduction for being on hold nothing is ever done ! ! ! ! ! ! its jst what i think as iv been let down by xxx phone before satisfied with the customer service dont know call well dealt with but no solution to the problem still waiting for a call back concerning my bill & account when i get the help i was given thay diserve it i have been with voderfone for over 10 years and never had any problems x everyone told me different things very helpful staff but do n't think i should have to pay for call to helpline ! not sure if the problem is solved until a customer asks why i have not replied to a text they have sent , i cannot reply to texts that cannot be received , and they promise that it had sent 3 hours to sort out the problem , whole day wasted they are helpful ,efficient and informative . incorrect information and unhelpful . just v good attention to detail it was good service answered my query ! i was on hold for ten minutes , then i was cut off .when i called back i was told that the systems were down .i understand that these sort of things happen .however when i requested a call back i was told they could n't and i had to phone back later . you have not resolved my issue .content control is still on because he was polite and very helpfull completely satisfied that my observation was dealt with quickly and efficiently .thankyou . 10 . good listening skills . customer advisor was extremely helpful exceeding all my expectation .a good ambassador for your company i have been with you a very long time and got nothing 4 it i 've been fucked over by xxx i rang to pay my bill & i paid it to an operator not .i prefer talking to someone , not the automated service .thnks ! iam trying to grap a voucher with my freebie rewards and have been trying for the past two wks !i have phoned u're cust services twice now and been told 2day that its an error on u're side !not good enough , i want 2 spend my points that ive earnt and ive been told theres nothing u can do at the minute !its a disgrace ! andy your operator was very helpful and polite .easy to understand well guy was over sea done what ask him help me out told go shop said sim card not workin carry on lookin saw that had bar on call back 3 min later tell me took off bar now broadband workin again excellent customer assistance and listening to question 's i had . because of effective customer services .your network needs further modifications . he was helpful gold service as standard ! very pleasant and helpful questions were answered but agent was n't especially polite , e.g .asked ` ron who ? ` instead of ` what 's your surname , please ? ` .nothing to do with the agent , but it 's ridiculous that my data allowance shows up incorrectly on your website , and you know it , but you 're unable to fix it .dealing with xxx is never enjoyable . no problem with advisors but my bill should be 45 instead its 70- 100 pounds to dear thinking of changing after 15 years great service not bad a service because xxx r so good +customer services r so kind +very helpfull when u speak 2 them had a problem with phone/service ....advisor was great , the problem was sorted quickly and without a fuss . the person i spoke to emailed my bill .this is good .he also did n't waste my time .so he scores high. the bill functionality on your website has been down for a least a week .this is not good .so xxx scores low . excellent operative .well informed .clearly understood yes all issues were sorted our with problems i am very satisfied . problem solved , pleasant guy because quick to solve the problem i was happy with a service . all problems rapidly dealt with .easy to understand staff stupid question !enough already ! ! the ratings i have given are adequate enough very good service overall why do n't you call ? prety much ok i have argumentative representative would not listen to my comments i am still not sure problem is solved . they were ok , except for my internet problem , had to talk to talk to three different people which cost me and its still not sorted ! both people i spoke to today & yesterday were very helpful & polite :d the woman dealing with my call was very helpful but this is my first dealing with xxxphone that has been satisfactory .i have not had good service in the past perfect and quick ! i am able to phone and pay the bill using my own debit card although the mobile account is in my husbands name but i cannot speak to anyone about the account without my husbands say so even though i have done before . they was helpful polite and able answer my query to many cock-up by xxx . b cause your the best tried all the others xxx is brilliant and very easy to use , i am very happy with the service . i could n't do it myself had 2 get person in shop 2 do as settings were n't right advisors polite and helpful , but text they said would come through to reset phone did not arrive even after calling again .frustrated and angry with poor service from xxx . overall satisfied no all staff very helpful and under standing and help me sort things out with xxx did n't solve my problem fast and efficient service and so far the phone is great !i love it ! upset on how much ur call rates r always been helpful and any promblems been able to solve very happy promised a call back but not yet received it .poor show xxx . the problem jas not been resolved .i still cannot access the internet , nor my emails . advisor was very helpful and answered my query .however the first time i called today the advisor was not able to find the details , asked me if the line was dormant and said i had rang the wrong team !not ideal i have only ever been with xxx but was considering going with another provider .i am happy with the upgrade and looking forward to recieving my new phone .the adviser answered my questions , but did n't tell me of any other price plans that i may have considered . i am very happy with the service and help i have received from xxx and the customer care team .thank you excellent service ive been with xxx fone fone for years and i have ad no prblems at all no very happy with your service 10 can u ring me plz the adviser was really nice polite and helpful ,over all the services from xxx could be improved as my blackberry services have been broken for about 2weeks and nothing is helping i already did . frs are always really helpful and answer all queries fully and promptly .they also give good sound solid advice .this dept has always been brilliant , i have worked in a vf store many years and this has always been the case .thanks guys ;-) your statements need to be less complicated .the advisor sorted my query and was very helpful ! beau was very helpful but could not sort my problem today .he is going to ring tomorrow to talk me through setting up my handset .i was n't happy when i rang yesterday as my phone sim was assigned by the operator to the wrong phone number causing unnecessary messing around today i 've been a customer for 12 years yet do not get rewarded for any brand loyalty .i am seriously considering leaving the company in search of better treatment ! my phone is in for repair and i was trying to find out the result i am now going to the shop which sent it away the girl that answered was well spoken and efficient , and gave her instructions clearly .thankyou no service was very prompt friendly and answered my question it took an hour of persistent discussion to get what i was entitled to as a business user . always have been happy with xxx services i 'd say 9/10 times i 've called xxx the issue has either been resolved or set in motion to be resolved ! ! ! best network by far satisfactory service the lady made me repeat myself loads of times was getting very frustrated i had an easy question on connecting my pc through an internet stick .could not get a clear answer brilliant service service good hshappy with the total call and the way it was sorted by your staff thankyou . i constantly have problems with xxx and my bills are never correct .i 'm very dissatisfied with xxx . have a good experience with xxx over all , my comments reflect the advice advisor and my time with this network the internet connection is down and i can not work .you can not tell me when it will be fixed i had lost my phone presumed stolen and the staff were caring and helpful when my phone was returned everyone was helpful and pleasant i loved that they were uk based and my phone is now up and running and all is well thank you friendly staff quick phone answeringquick answer to problembut problem not resolved still had a problem with a non working sim .a follow on call said a replacement sim could be sent out .this was a better solution the guy i spoke to wer very pleasant polite and very helpful great service , very responsive , really went the extra mile , so i was left very impressed indeed .very well done ! i was put through to an advisor very promptly .he was polite and very easy to understand ( no strong accent of any kind ) .my query was dealt with efficiently and quickly .all in all i have no complaints .customer service was excellent . she was very nice and friendly and nothin was to much for her .i am so happy with her help .thankyou . no. i am very pleased now i can call my family much cheaper good service requested international capability on 3 occasions and it did not happen my people had to fend for themselves the girl i spoke to was good .i dont like all the automated numbers first because she was very helpful constantly an on going problem with my phone bill every month without fail .not very happy overall ! good service i was satisfied as simple as that . i think xxx are useless and cannot wait until my contract is finished so i can change networks i have been with xxx for 7yrs already ,i appreciated the service since then.thestaff are great ! that 's just the way it wuz :d because the lien dropped me 3 times and the person failed to call me back on my landline as promised .i have just tried again and finally managed to have the call and was n't dropped and the problem now solved !thxs these are because , ryan ( the guy who i spoke to ) was very helpful and explained everything to me that i need to no .top marks for a top guy ! ! ! ok problem resolved for the time being but have been having network issues for a few weeks now . the operator i spoke to was very helpful and i received a fast service and resolution to my problem it was a pleasure to talk to an english person on the other end of the phone who was efficiant in her role . i 've never had a problem with xxx .the staff are very helpful and are always polite .thats why i have stuck with xxx for 15+ yrs on this number . the adviser was great , still havin trouble wiv internet though lack of signal loss of business fobbed off with compensation when i actually need contract terminating so can go with another network that works in this area ! been charged roaming when i never left uk.was close to the border but never crossed it i do not believe i should be charge as in the t&c xxxphone states it covers uk and i was in uk if the coverage is not good it should be told to customers clearly was not told i had to request international calls and was not asked either .aq the call went as smoothly as it could so credit where it 's due thanks they was helpful i hate xxx and wish to leave lousy service and individual who needs an attitude adjustment helpful .quickly dealt no prob job done they do not honour what they agreed with clients .the email rearly reflect the agreement . thats 4 ! im no further forwsrd from where i was before professional service thanks . very helpful no comment . i have found that she was friendly and helpful . i have always found xxx to be very helpful and the staff very courteous . my bills ive just joined i found service good there shold be no charge 4 customer care service . good customer service . didnt get the help i needed i have an open dispute with xxxphone also bps and i am not happy with the services provided by them very good communication skills the person i spoke to was extremely helpful and managed to successfully help me with the issue i had . simple question , adequate answer .part of the reason why it was not 10 was because of thr functionality of your website .if you want more detail , telephone me . operator was very helpful and sorted my problem in 5 minutes thank you very efficient and courteous advisor my call was awnsered straight away , and was told the solution straight away very poor customer service .i had to phone 3 times to chase delivery of phone .it seems there is very little communication between departments and each person blaming last person .very disappointed with service i have been a customer with xxx for several years and am considering cancelling my contract . good service very friendly and quick enjoy the good service i have never had any problems with your service i have always found all advisors to be very professional and helpful 40 mins , no resolution then cut off.spoke to 5 people who would not take ownership of my lack of personal hotspot 1 ) i wouldnt recomend any service to anybody .they can choose for themselves .2 )i dont see any reason that canceling insurance can take 30 days .3 )she wouldnt listen to what i was saying , just repeating herself and not trying to resolve the issue . she was a nice lady who was n't like oh why you calling go online reh reh reh .i told her what was wrong she straight away sorted it and bam done not like others who beat round the bush and we argue for ages and then they end up doing it .she was nice and efficient .thankyouu to her ! call could have been faster , would have been better if i could have accessed your website in the first place because i was satisfied witi your service 8 because i have had problems in the past , but nothing recently .9 because my query could n't b resolved & 10 the adviser told me everything i wanted to know always pleased with xxx .that 's why i been with them for 20 years pleased with all except auto top system i am unhappy with xxx and plan to cancel my contract as soon as possible as i have had nothng but trouble with them polite , precise & professional .:-) query has taken more than 2 weeks to resolve .still do n't have definitive answers and am not reassured that it will end well . no nonsense approach no cold selling & quick & efficient ! good service qnd advice but the problem has not been fully resolved yet . the first person i spoke to asked me to hold then i was put back onto automated service .i then had to call back and speak to someone else .i also received conflicting info about date of upgrade led to believe upgrade available on 13 march then told i would hav to wait longer . false information , and after 15 years with xxx , i cant wait to part company , totally unfair ! unsatisfactory answer , while paying for 1 thing and u get something different ( with no compensation ) is wrong . the customer service representative when i received my upgrade was extremely helpful an catered for my needs they was my honest opinions my problem was resolved fast with no difficultes therefor i am very satisfied with the call all queries answered efficiently and politely . i was sent a text 24-feb , stating that i was due a free upgrade .when i called today was told that i 'm not due an upgrade until july .so thanks for miss informing me wasting my time .... ! service person was great , wait was too long and previous mistakes by other xxx people were unacceptable . i have such a simple request yet have had my time wasted and been given a dozen answers .useless support . i 'm not satisfied with my query because my problem was n't resolved from my first call asked your people 2 ring me back ,i never got that call ? good service but could n't solve the issue i had overall very good wos saterstfide x they were polite and friendly and my problem was dealt with in the time i was told it would be . not getting new connection offers and having to pay for paper bills good helpful service i had a prob with cont ctrl , the advisor sorted it immeately , with just a little umming n erring freindly and efficient advisor was very polite and helpful but im still waiting for my pass code to be text to me so i can pick up my voicemail messages helpful friendly staff the lady i spoke have been with xxx .for over 10 years and finally feel you ca n't match your competitors , and nobody realy wants to try ! i rated those questions because i very well looked after and well treated by your advisor .in addition , i achieved the result i was hoping to get . very satisfied . quality service i 've been a satisfied customer for more than 15yrs so have more than enough experience to give confidence in each of my scores . ur systems seem 2 be always failing , never get a straight answer out of the advisers , advisers nice enough just ca n't do very much , pass u onto someone else , and half the time the automated service never gets you to the right place or it ends your call not happy the situation happened in the first instance and it took many calls to resolve .secondly this was resolved expertly on my last call .my third response is that i cannot commend chris enough for the way he dealt with and recognised the situation .he was the first person i 'd spoken to who had enough knowledge to resolve the issue .i wish this could have been sorted sooner as my mobile service has been restricted unnecessarily on a few occasions and i have also incurred extra admin charges as a result because my issue was unresolved . i was dealt with courteously & efficiently . the agent did n't listen , was n't able to provide what i requested and was unable to resolve my query happy with overall service i had all the relevant information given to me very professionally and politely , the advisor is a credit to xxx . the adviser not too familiar with the problem i had .in the end however it was all resolved . cause i have been with xxx 4 a a very long time never had any problems and wont change i was really in trouble myservices were blocked he unblocked it .the adviser who handle me before was the was worest and the aggresive one she did n't slove my prblm and i have face few prblms such as i was wandering that if i could cap my account or not bet 2 of ur adviser when i called tiwce call u told me they could do and i thought that that 's done so i use my phone rapidely but at the end had to face huge amount of bill but the adviser whom i talked at the end he told me they never do that and handle me properly and poieltly , i wander xxx to have untrainned advisor on there cal centre which depressed me !hope u will take some actions thanks all help resolved problem 100 percent it has been error after error on transferring my contract !still is incorrect !still cannot contact a complaints department and now you have sent my personal bank account information to somebody else in writing ! ! ! ! the guy i spoke to,paul was very good . because the lady i spoke with was very helpful in resolving my query . not helpfull could care less how i felt nothing sorted im a taxi driver so everybody will hear about it no my case was fraud related , i felt i should have been reassured about the situation yet i was not . poor reception so bought sure signal .now sure signal failing an have to buy another .ridiculous .invest in your network not your shareholders wallets . i feel you need to have a look at your tariffs because they are all out of date compared to all other providers .you adviser was very helpful and provided all the information i requested the main thing is your prices very quick efficient friendly service because my problem was solved quickly and the person who delt with it was very polite and helpful the query was handled promptly ef the person did not want to listen but dictated to me with no reasoning coz i 've been ripped off , and xxx have been nothing but hassle with my partner no advisor was polite and informed me that i could change my tariff which will work in my favour the reason i called was to have my iphone sim unlocked , this has not been done as yet . the first question because i think xxx is a good network , based on the rating of the second question because the lady was quite helpful with the question i asked and the third question because she was very helpful with my question . my issue was sorted quickly and with a great attitude not now .no. the difficulty in making an initial first payment the advisory was very helpful we have been with xxx for many years and have been in financial difficulties on a few occassions but have always found xxx to be more than helpful and the help , advice and service has always been very good . the last four months have been absolute **** with my account ! ! good customer care but rubish 3g signal very helpful .professional .went beyond my request .thank you . dissatisfied with having no network coverage for 10 days and no apparent interest in resolving the issue . my problems constantly recur and no one takes ownership of the problem - incredibly frustrated by the time and money that i spend awaiting 'someone ' to rectify the issue - very sub standard - why ca n't someone 'able to make a decision ' call me and assist ? not sure this will solve the problem yet only down side was that your computers were running slow incompotent & rude . every one i spoke to was very helpful no thanks ,you do n't listen anyway simple answer to my question on don card not fitting into my iphone . very helpful totally satisfied quick to answer phones , checked everything on the xxxphone network was ok and my sim was too .then asked what hand set i was using , i was then informed what to try to solve my problem and it done just that .very polite and informative staff which is a credit to xxxphone .thanks for the help and service and keep up the good work i just love xxx great staff service long list the call was dealt with well but the problem does not seem to have been resolved . i still cannot access certain websites due to content control . good service if i hadnt been over charged in the 1st place .iwudnt hav had reason 2 fone u.the man i spoke 2 offerd me a gud will gesture on a fone tha we no longer hav.he then sed tha the gesture wud b 2 put on my account .ijust hope tha this is the case .ani dont need 2 chase this money tha has been taken off me . well overall i 'm always happy with the service i recieve from any adviders when i call if there is a problem .they always get my problems sorted and feel the people i talk to are very polite . telephone in xxx store broken .had to call from home good service . i have been a customer for 16 years and all i seen to get is large bills and no new phone or back up see my e mail to your customer services dept first lady who answered my call was lovely .she listened and was helpful .second lady was not as pleasant and left me on hold for another department .after ten minutes i gave up and eventually resolved the issue myself . just as i saud 23 years ago , service and understanding did n't exist toward customers , now there seems to be an understanding that transpires into service , and i thank you .i 'm sure this will project your company forward and profitably into the next generation !i ca n't say the same for many other household names ie tescos , vw , hsbc and the alike , who hide from their customers needs behind slick front shops and advertising good advice . price , that is why i 'm leaving xxx after being with you for years very friendly and helpful poor understanding and management of the issue from the 4 operators who handled my calls . i have always rated my past experiences with xxx customer services highly patient , helpfully and friendly good all round customer care and service .thanks . no complaints . because my phone that i have just paid the bill on is still blocked my issue was resolved my problems are never resolved when i use customer services im on phone for at least 20mins i am seriously debating whether to go back to another network she was very helpful sorted it out very quick internet is still not working have not recieved text yet because xxx helps with the little problems , which helps get your service spot on and inclusive good service from adviser , who dealt with problem . i have had problems with reception/coverage at my workplace and have called twice and feel i had been fobbed off both times - an engineer is working on it right now - i am a gp and need phone for work - postcode sn13 8na - the call handler advised he would let me me know via text what is going on but i have had no news uncompetitive product .non-flexible policy .indifferent attitude . your just good ok good service & given the correct info trevor was very confident in what he was doing . xxx is the worst network i have ever been woth the customer service it not good every time i have called i feel i have been rushed of the telephone and my quiries have never been answered correctly 1.xxxphone constantly stop working in my area ( prenton)2 .it was swift , no messing around 3. he was fast strait to the point and quite engaging successful result .i have zero computer ability ,yet u talked me thro re-establishing internet function . advisor was good , helped with what i needed .however , i have recently moved from o2 to xxx and have found that your call rates are a lot more expensive ... apart from that , signal and mobile internet is great !regards , dave i got the answers to my qstns . have no complaints getting passed from one department to another and then charging for an exchange phone good service xxx has the most efficient and professional customer service of any company i know tt&ûóó·t/»é :º*ãéò0¨f—aô7h^ž¿ùö2( ‚ëßbv¹í¡ë {x²—åyüínóë.\þ6—çóôûfƒân2]fãíu . he listened to me and made me feel my custom mattered . my issue has n't bee resolved ...so how can i be satisfied . very pleased with response helpful , easy , polite and more importantly ..... english ! ! ! ! i 've had a constant problem with this service since last year and you still have n't resolved it ... today intact i ca n't even speak to technical support as their system is down ! ! ! thinking about cancelling my contract problem was network not the phone .working 30 mins later waiting to long and your network coverage is useless keeptelling director to change provider xxx have never let me down .very friendly staff polite patient very polite understanding & helpful recently not satisfied with my queries . great service i am having problems with receiving and making calls and texts which has been going on for 2 weeks this is the 2nd time i have called in 2 weeks my father is in hospital so i am relying on my mobile to keep in contact but i cannot at the moment rely on my phone this last call took nearly 40 mins and all that is hsppening is a new sim is being sent either tomorrow or friday which does not help keeping in touch with my father and i think the problem is with the phone not the sim . you did what i asked for , thank you . quick and efficient you said three questions this is four i 'm busy i called and spoke to the bereavement dept about this phone which was my husbands who died last friday and you respond with a stupid survey - you do n't think i have enough to worry about at the moment .how thoughtless and stupid of your company to subject me to this better than average service - and resolved quickly . wasnt happy that i couldnt reduce tarrif , i have been long time customer and loyal to xxx . dreadful customer service + putting contracts together that i did n't commission .andrew forrest informed polite person who answered all my questions . person very helpful .faulty phone reported upon 1st outgoing call ( no microphone ) new phone to be dispatched .however i expected this replacement phone to have been without fault to begin with . an order was misplaced yesterday , it had been cancelled by xxx .with out me knowing .phone service was good but in behind the voice maybe not just as good . they could only tell me to switch in on and off again , was in hold for 15mins for that gem , and was put on hold for 2nd consultant for 10 mins before being asked to try again later , useless . as i said !poor customer service !the information was incorrect and wrong ive never had a problem with service , the employee that phoned was very helpful and clear in communication .overall im pleased with the service provided , but it would be great if i could change my handset earlier : ) polite and accommodating staff with good honest advice .could have waited on hold a little less but that 's life eh ? good tele service network down for almost 3 weeks at home location understood , questioned , and explained .problems were addressed . happy with info the advisor gave me ! efficient @ helpful your networks rubbish never have signal and 3g does n't work .have to reset my phone at least 3-4times a day and it 's my 4th phone .if these problems persist i will be forced to move networks as its for business on the move and i 'm losing money through my phone never having signal i can not receive calls and ca n't get emails because 3g does n't work ! ! ! i was not dissatisfied with any of xxxs team , very polite members of staff .thank you lisa very helpful :-) polite , phoned me back when lost sig .most of time u s ! !t , nice to get good service he was extremely helpful a 7 for recommending xxx , as no company is perfect .the 10 's for being delt with efficiently & clearly . i ca n't get anyone at xxx to deal with providing a vat receipt i said before ,i havent finished conversation ,so i cant rate high,cus the problem havent been solved . . no not got time she answered what i asked and was polite very pleased all round the chap was extremely helpful and friendly . being kept hanging on the phone for over 30mins for a simple request is unacceptable .in the end i 'm not sure if my query has been resolved as i had to end the call , please advise ? ? quick , clear and precise ! the agent that took my call was polite , and efficient . helpful chap good customer service my query was answered - there is a fault with one of the transmitters so signal strength is very low .still waiting for it to be fixed very quick and helpful plus a few years great servicethank you i was impress with your service excellent customer service and very helpful great service and not pushy let me choose what i wanted but also showed me the options .helped with my phone too ! 3from10 happy with service ! in the shop the the bloke was very helpful and he help me set up my phone so i could use it stright away i got what i expected all excellent the service was very good from the sales advisor and happy with the provider because the guy was so friendly and very helpful the person who served me knew his stuff very polite apologised to the people who were waiting several times and he gave me a good deal could 'nt ask for more manager opened door to help me with buggy .went to get sales advisor for me so i did n't have to wait .advisor helpful and did what i wanted . no cos l ca n't type yet the whole experience was fantastic and they made me feel valued and listen what i needed because the sales adviser explained everything sales adverser is very polite and helpful .the store is very comfortable and convinient . friendly and professional advice ur sales assistant was very helpful les the assistant was very helpful and patient . helpful staff ,answered all my querries quickly . actually i had not enough time to estimate the work of your system , but sales manager 's work was very good , but 10 means nobody is better than you , but i ca n't tell certainly as i did not use other 's service .thanks ! because i was happy with the service given to me . not perfect but good service that shows my level of satisfaction regarding my needs felt that the advisor gave me all the information i needed none of ur business ! ! ! quick and helpful service and good deal very knowledgeable staff took time to discuss options and made sensible recommendations that reflected my requirements now but gave flexibility if needed over the next 12 months had a very very helpful sales adviser good , efficient service , did the job well , no mistakes , all credit to the sales person . very quick service+helpful satisfied with the service of xxx i had to wait a short while to be served .it did occur to me that i was glad i was not there on a saturday .jess who served me was very friendly , knew the product , made all changes to new phone and assured me of aftersales support . ten ur coverage is getting worse by the day also the way we as customer has been delt with this year is shocking i .e changing our contracts without permission and totally messing our upgrades about fast and efficient service .i received my new phone less than 36 hours after having lost it . helpful advisor xxx is n't as good as a couple of years ago !when my contract finishes i wo n't be renewing to busy dean was good that 's all , its all due to him that xxx is getting this ratings did not get resolution required staff did not listen to what was being said .at xxx the left hand does not know what the right hand is doing friendly staff that dealt with my problem fairly quickly . it took ages to get through .and once i 'd received the password it did n't work due to the net being down . 6 because i had to chase up an order .8 because it remains to be seen if the order arrives tomorrow .9 because the adviser was excellent , kept me informed ...will score 10 if order arrives tomorrow . the advisor was very helpful and the problem was resolved .however it was the second time i had called as the first advisor did n't resolve my problem and told me to wait 24hrs which made me feel like my problem was n't important i 've been with you for quite some time & i 've never had any problems with the service i receive girl actually called back to update me was n't given a load of bollocks .the guy on the other end of the phone was no nonsense and knowledgable . poor service problen not dealt with . easy 2 contact and sorted quickly .well satisfied good polite people who helped me out , always are to be honest . took too long to get through .plus equipment is business critical so really need it to be more reliable ! there was no time wasting the internet mast in my area is out of order .the xxx engineers need 2 fix this .meantime i am paying 4 my internet and have no internet service and have 2 call tech support every day 2 ask them to fix the problem .it is still not fixed after 4-5 days .am wasting money paying 4 nothing . all the advisors who handled my calls are very helpful and friendly .theirservices are good .lastweek the signal for xxxphone is low. i would like to put 7 for q1 my problem was resolved efficiently and the agent was very sincere , helpful and pleasant .overall i am very happy .thank you . **** sorry as i said in my previous text i am very upset how xxx are handling my online account that i cannot pay my bill online this has taken 4 months to sort out as i said i have been with you since late 1980s i am being treated very badly advisor was very helpful was happy with service u lost my payments .i pay again and u lost them again .i complained but have heard nothing i think xxx is the best phone company there is bad service and basically made to feel un valued as a customer and made to feel stupid and told i 'm lying is un exceptable considering going back to orange xxx phone was very helpfull yes it was because kevin was very helpful and polite excellent , helpful contact pakistani operators for english customers ?have a laugh . polite , friendly , knowledgeable and happy very ratified as i said in last message no upgrade phone no questions and problem was sorted quickly and politely . i received an sms stating if i topped up with 10pound i would get 60 mins for international calls .i purchased the 10 and proceeded to do the top up .i discovered afterwards that i could not top up and get my mins but rather had to wait until the month had finished .by this time i had ` topped up ` and only received 10 credit and not the mins .i was unable to get any help from the operator as she was only able to give me information but had no other suggestions for me .i 'm not impressed because the sms was not more informative . 1st and 3rd ?was 10 because its was fine but 2nd ?8 because am still waiting to receive setting via text and thats an hour past oops ...just re-read first question n on this occasion shuda put a ten .yr guy was happy cheerful joking n v polite .clear n swift with my query .a perfect example of how an employee shuda b .relaxd n pleasant to chat to .:-) ... job done ; ' sorted ' ! i was entirely satisfied with service i received from advisor very efficient at dealing with the problem and very prompt in sorting it out . because when ive had a problem its always been sorted strate away and the adisers are very help full polite helpful patient on the hole a very good services i would just like to know when i 'm reaching my limit . still ca n't log in to by openzone with no help online duff information .mixed messages .left hand not knowing what right hand doing . because every adviser told me a different story .and cannot match other networks rates .i will never use xxxphone again after my contract finishes very nice lady on the phone , dealt with me very quickly and i 'm happy with the service i received good service adequate new to xxx on reccommendation of xxx my ratings is 5 because i do not agree with how you switch xtra add onb at any time i have againand again found your staff plesant but no action is taken on what they promise something and dont keep it good service hase the client first sorted my problem out as helped me sort my fone out when i called customer service they helped me out . i already have it appears when you want to cancel a contract that you make it hard work . customer advisor was good and knowledgeable however xxx no longer provide the service i requested which is very disappointing i did n't get what i wanted which was my pac number .very disappointed and probably wo n't stay with xxxdone now . average customer service ,not really that fantastic no reason cause i had to pay for my new phone when if i was a new customer i could get it for free reconfne i was told i had to wait 24 hours for the chance to speak to manager to discuss the complaint , the advisor did not know the name of who i could complain to or who your chief exec was .i also felt your advisor lacked the ability to make me feel like a valued customer i thought she was obstructive and argumentative .i have lots problems with my signal and phone i hope i get the chance for my complained to be heard and resolved saving me having to take this matter further.thankyou for allowing me to feedback i have had problems with my bills , arriving on time , never got last bill , got cut off , for not paying bill but ca n't pay if have n't seen bill .this is an on going problem .was reconnected thanks .ask for bill to be re-sent , has n't arrived as yet so checking where it was .informed it could take 5 to 20 days , did n't feel that was acceptable but told there was nothing that could be done .hince my reason for score . problem not resolved , advisor was helpful but was on hold for 15 minutes my problem was not solved and numerous people at xxx were unhelpful in this situation generally unhappy with xxx in relation to recent upgrade , but man i spoke to did get my phone exchange sorted . my whole nearley 2 year experience with you guys has been a joke , no matter whom i talk to my problem never gets resolved , i would never recommend you .i have decided to leave when my contract finishes in may .now that 's the best news i 've had from you in 2 years .thanks problem still not resolved , i 'm unable to claim my rewards , currently i have 1550 ! ! :( advisor was vey curteous , professional and sorted my call very quickly and resolved my problem he was very helpful had a really good telephone maner & introduced himself no good the lady was very helpful in solving my problem that i had most greatful not happy with service provided by xxx but very friendly n help full advisor polite and efficient operater . trisha was so easy 2 speak 2 undersanding and informative it was like speaking 2 a friend and she offerd gud advice ,thanku trisha could not get resolution 2my query as your systems are down at the moment . poor service , conflicting information , staff with lack of knowledge of scheme , time wasting and no recognition of customer loyalty . because i think thats a fair rating advisor was friendly , quickly understood issue & resolved it whilst talking to me it 's a new contract and found that i 'm having to pay more than was specified and the assistant was good but hard to understand my wife and myself have been with you sixteen years without a problem do we get a bonus in my opinion the problem was dealt with in a very satisfactory way customer advisor was really good just disappointed that she could n't offer me a better deal for my money o2 have more minutes for same price .also annoyed no i phone accessories available or blue tooth accessories because it was dealt with very quickly and she was friendly 3 i thought the service was ok but it was quite confusing unhappy at not being able to access the internet through mobile providor today , unhappy with advice to 'just keep trying ' i have to phone xxx to order my own bill then i get a text to say my bill is overdue and it has not even been despatched by yourselves most the staff there are very helpful and understanding a quick and a good service i 'm frustrated as a business owner that i ca n't easily & quickly get access to old bills .it 's disruptive to my business . it cost me 25p for the call which is unfair seeing as it was xxxs fault that i had to phone question answered .good service . good service pleased with efficiency and abilities of call handlers .i would have preferred to have been able to go straight to chosen scheme @ onset and not have to wait 3 months ! the lady was very polite and willing , but she had to go off and ask someone else the answer to my query as she did n't know , and i still have to call back because the answer has n't worked .have n't got time today or tomorrow so will have to wait until the end of the week , so not happy about that ! ! the guy i spoke to was on the ball . got all the right info .a bit too much gush on the customer service and it would be good to only have to give security information just once . good service and very good operative thanks still need to call back as despite if the fact no is used by myself i did n't have my husband authorisation to go and make few changes good customer service high rating as i was truly satisfied with the service . i 'd been on the phone for 45 minutes first with yourselves and then a rep from blackberry who i found helpful , he did all he could to resolve my problem and said it was for xxx to resolve it .he transferred me back to yourselves whereby your staff member hung up the phone . bad service in shop , and first call quality of service , also will help when an individual is in financial difficulty , to postpone a payment to a later date . bad wi-fi connection , bad reception no her attitude was all wrong not very helpful i was happy with it excellent response fully understood and issue resolved within minutes once again you have changed my contract with you without my knowledge you have no respect for your customers .recently you stopped picture messages to this phone without informing me good no1 past enquiries about missing money .no2 only time will tell if resolved sorted my issue out in no time at all .very good service i got cut off but my request was still handled quite quickly i rang to pay my bill and it was a lot more than past bills mark went though the bill and told me why it was a lot more witch i was happy with . good friendly service no i gave 7 for recommending someone because the service and network coverage has been good , i gave the second 7 because the situation is n't totally resolved just yet and i gave the 8 because the bloke on the phone was quite good with what he did . when i took the blackberry contract out for my daughter , i am sure the guy said that she could download any apps free for 3 months i received polite informative professional advice to my questions which were resolved i have been with xxxphone for years and very happy with your service i have to make several calls in order to get a conclusion to my call because im a customer for 13 years told have to wait another year for upgrade i wanted an iphone 4 any colour and u can ivoice the p p to my accont operator was very helpful and went that bit extra to help .this was appreciated as bt very rude and unhelpful on a recent query . the adviser was very pleasant and helpful . excellent service , nice lady but could not fully deal with query had to then email after too which is bit of pain .still waiting for email reply . not always had the best service but today the gentleman who helped me was very polite and helpful 10 very friendly fast and quick service and it 's free and nicely spoken excellent help from the advisor x you did n't solve any of the problems despite them being ongoing for 6 weeks , i was passed through only 3 people thus time but on the phone waiting for much of the 38 mins and the person did n't call me back to fix any of the issues . girl on phone very polite an sounded veryyy **** i asked why i am randomly cut off from my mobile , why i get no warning as i am house bound with agoraphobia and the mobiles are incase of emergencies with my breathing plus my mum is in hospital and has been for over 6 months . because the caller wasnt listening ( too busy telling me his script ) , had no clue of what i was talking about ( and didnt even clarify - asking about rebtel ) and when we were cut-off due to loss of xxx signal ( ! ! ) , he didnt ring me back ! members of staff were friendly and very efficient superb customer service from the lady i dealt with very bubbly and friendly asked questions about calling certain numbers it has taken me two weeks to get an upgrade although been told guaranteed delivery several times and wrong info telephone adviser great - branch staff not clear when selling products and what is part of the data package and what is not - the branch staff do n't ask you the right questions or make you aware of xxx 's definition of what is `data ` that is not necessarily multimedia ! ! ! i 've had a few problems with invoicing since began this contract , will b happier when they have been sorted cause i was happy with the service provided great guy went through my issues thoroughly . never solved my query xxx provided insuficient info on what phone i could have then send the phone out a week earlier than arranged when i reolise that i could have a better phone and call to change the order they tell me that the phone is already with the corrier ( a week earlier than arranged ) and i will have to take delivery and send it back before i can start the whole order process again it was xxxs error and lack of info but i have to sort it and wait to reorder poor service , lack of knowledge of staff and problem still unresolved .loosing my patients with xxx .considering moving to another provider . the first two were good but the last one who i was on the phone to was alright because it was hassle free which you do n't normally get and it was my mistake with the bill ! the assistant was very friendly and `easy to communicate with` .i just wish the website was more user friendly so i did n't have to phone in the 1st place very friendly and helpful good overall service got the unlock code that i requested customer service is good .however network coverage is v poor compared to 02 and orange . clear info rude staff all questions resolved quickly and easily .always seem to have this by phone - email experiences not as good ! call was ok i do n't normally recommend anything that costs that much money a month but it is good for us cause your reason for not having balance checker after a number of attempts to try and get help from xxx , i have been lied to , mis-lead and made to feel totally un-appreciated and no one in you company seems to actually want to help me . i had a good adviser who felt with me excellent does it matter i think not as you dont listen .i am a customer but am i valued .he was british in britain he understood me .i have a liverpool accent probably if not the hardest accent to understand .recently i phoned and got call centres in india and egypt .they may speak englush but cant understand strong accents .which after a few mins you get frustrated as your spell all words repeat repeat and when you ask for a manager they say no refuse and hang up so now i may ring 4or more times and keep asking are you in britain before i get my query sorted .some brits struggle with my accent so an indian or egyptian have no chance and this needs addressing immediately .so todau i would recommend your network but if get through to abroad not in a million years . helpful , friendly service the lady was polite and very helpful you txted me lol i am paying for a phone on a contract not fit for purpose so may have to cancel my contract with xxx after many years and go to court to have it resolved prompt action with a friendly manner . this is the third time have had to call to sort payment problems out .... let 's hope it 's the last ! got through quickly to an advisor and she was helpful , interested and friendly + sorted my problem efficiently . efficient and effective i definitely do not feel like a valued customer .fed up with xxx .already logged a complaint online decent service .bad reception every time i called .not what i 'd expect from a telecommunications company ! you 's are always very easy to talk to n i get my problem sorted asap thank u . brilliant service every time i ring q2 was rated this way as the data info was down and my query cpuld not be answered i was satisfied with the call and the adviser helped me alot he was really helpful donna was very helpful and had a good attitude . person was very helpful and explained very well just i am happy i rang up to get my microsim activated and it took 2 minutes to sort out with a very helpful member of your team do n't know very good helped me out ok but never got told why the bloke who sent me the phone never said it was nearly new .get charged 25 pound for a nearly new handset .not great received excellent customer service all round .can't ask for anymore than that ! ! ! ! the agent i spoke to was polite with a very very good well spoken tone and she was quick in solving the matter person i spoke to was polite and really helpfull and i would n't recommend xxx at the min i 've had problem after problem i only stay because its the best signal for my area good service and a new phone on its way ! very satisfied with customer service but worried about the security as someone was able to change my address and place an order .hope fraud department to get back to me asap as how to this was possible ! i have been with you for 10 years and have n't kept up with your latest price plans so i have paid way over the odds for ages and you wo n't retrospectively help me out with this .i am minded to ask you for permission to keep my number and transfer to a different provider as i feel very aggrieved by all this if you want to hold on to the customers , try to be flexible friendly service , provided answer to my query quickly and efficiently . did a good job 10 i arranged to have a phone delivered today , it arrived but a part was missing ( back/battery cover ) , so i called customer services to get a solution .after explaining , i got forwarded to another department who could n't help , and then got forwarded to another department who said they had none in stock but that nearest xxx shop would help and that he would put me through to someone else who could help , they could n't even hear what i was saying or offer any help .all in all i spoke to 4 advisors all of whom did n't offer any productive advice , since after visiting the shop just now they told me i could n't get it sorted in the shop and had to call 191 .i 've wasted so much time sorting this out and it still is n't fixed .on top of this - not even included in my rating - i was offered 20 % discount on line rental with vea if i filled it in online after being assured santander was an eligible company .i got an email today saying it was not so discount has n't been applied .no customer should have to go through this , sort it out . long term unresolved problem and i ca n't get anyone at xxx to even care about it . good servise the man was polite and quite funny but my problem still exists you did not resolve my query why money has been taken from my account that i know nothing about and you can not trace either no all ok i am pleased with xxx throughout did n't get through to right person within 10 mins .that 's a joke .too many options/departments .still not managed to upgrade my package my enquiry was dealt with efficiently by a pleasant man maybe could of explained things better your member of staff was so help full as always .and i 've been with xxx for over 18 years there the best . the girl was very helpful and i would not hesitate to ask for advice again quick service i found the person very helpful operator kept putn me on hold for prolonged periods ( was on call for over 12 mins ) eventually cutn me off .she attempted to ring bak but only let it ring once b4 hanging up so i cldnt answer her call bak .prob not resolved resulting in another call to a different advisor . very pour net work most of places there is no reception at all .middle of my call suddenly call will cut off on me .most of the time hardly i can make a call !i am now in broad ( iran ) i am not receiving any tex message or call from my daughter & my family .since yesterday when i left country they are trying to tex & call me but i am not receiving any from them .i am so upset & disappointed i reported few times to customer service about this problem but nothing has been done .when i coming back to uk i will stop my contract . the last gentleman was great but the two before were a waste of time brillant sales and after sales good service and product knowledge . good costumes service no simple positive answers helpful , friendly , clear and concise answers ! i had a very helpful and considerate advisor who helped me with my questions and my problem at that time cos over the past 3 people ive dealt wth nothing had been done un this girls hands wer tied wth the nxt bill due out un the money owed 2 me which was promised as a refund into my bank ac went onto the xxx ac un time scale ment it better 2 leave it as it was than try 2 rectify matters .very disapointed wth outcome cancelled dd in bank . i will not know the outcome until i travel abroad ! feed up with the way i have been treated being hue have been a customer of xxx for sometime and you should have changed the handset instead of sending it away for repair for a second time . as i said in my email , i been trying to renew my contract but got no help from you .forced to look elsewhere no point .nothing ever changes ! provided excellent customer care for a long standing customer 10 cause the staff members went that extra mile quick and efficient service which met all requirements because my query was dealt with quickly and professionally fault on phone and despite paying for insurance and the phone being on warranty , it was extremely difficult to get it resolved not happy with xxx .prices r 2 high , dont get any freebees , very mean of xxx .im thinking of changing 2 orange network . because i did n't get any help with my problem . no was pleased with outcome of call and service was very good happy with xxx .need to phone someone else .very happy with adviser . the person i spoke to was lovely and a great help but over all i think xxx is a rubbish company and i will definitely not be extending my contract when it ends the advisor ( louise ) was very helpful , patient and understanding in a situation i found stressful .however , as i had never been made aware of an outstanding amount from jan 11 , and xxx had never claimed this within the statutory 3 months , i did feel that this small amount could have been waived as a goodwill gesture .that said , i do not hold louise responsible for this . well run very helpful i had to be transferred twice before speaking to the correct person which suggests the options available or the people i spoke to failed to understand my questioni was not happy with the way your store in wellingborough failed to assist me they were offish and told me to contact the general helpline numbergiven i am and have been a regular business user with you i would expect to be given more assistance than was the casethe individuals i spoke to on the phone were polite and considerate personal attention helpful a vice from the start ive been ignored .nomanagers have rang me even on a request of 3 times asking .7 different phones gone wrong .last phone was a 02 phone u sent me out totally dissapointed with xxxphone disgraceful . i am very dissapointed that xxx have messed up my billing despite my previous calls .the call handler was efficient and friendly . very helpful and understanding assistant who clearly communicated the options to me . girl , obviously could not be bothered , snappy replies , no genuine customer service felt a bit brushed off no reason , u asked advisor very good and helpful .xxx as company offer deals on top ups but have to be chased up 2 deliver . could n't find a copy of the receipt for the purchase of the phone foreign call centre ca n't deal with this business effectively , lovely people but just does n't work - i wo n't renew with xxx friendly , efficient helpful customer services i had sent an email about wanting to upgrade my phone , and recieved no response .i then had to ring up myself to be told i had been paying an extra amount each month for calls to 0845 numbers , which i was unaware of .i wanted to drop my tariff down per month and was told i couldnt and when requesting which handset i required , the first person made a note of it and put down completely the wrong handset ,which i had to correct , luckily having checked as it would have cost me more .overall though , the staff were polite and as helpful as they could be i 've been with xxx for a few years now and have never had any bad service from them .they dealt with my problem quickly . my problem was resolved quickly and efficiently by a very pleasant customer service agent .great . not addressing my problem , being pasted back & forth from store to 191 ! awaiting a call from manager . phone not working , ca n't get voicemail off , gps not on , do n't know when new phone is coming ! ! ! ! very helpful and swift responses to my queries called about credit being spent on my phone but your systems do n't update so i will have up call back poor customer services and unskilled personnel due to the lack of signal that i receive also the advisor that i spoke to , it felt that she was more interested in getting me off the phone than helping which resulted in me having to call you 's back . very professional advisor who was willing to understand my financial situation and proposed a very appropriate settlement i rang 4 times in total to have a bar placed on one of my lines , it needed to be rectified 3 times as it had n't been done correctly but all staff were polite always a good service too long to text .please ring if you would like to discuss . yes i can ! problem was dealt with in a freindly patient and effient manner . no the adviser was courteous & promptly resolved my problem . good service found the agent helpful i have been a customer of xxx for 12 years , and i am appalled at the lack of customer support happy with service the call was answered promptly & the girl was pleasant & v helpful . i have been a xxx customer for 2 yrs .since november i should have had 10 discount per month , never given !the 2 additional lines are meant to be capped but yet this has once again never been applied !i am meant to have international calls but no you let me ring and charge me constantly when i ring and complain you give me the mins but once again when the new mins are re instated you charge me again but give me passport which i do n't want nor need .i will be reportin xxx to the relevant authorities i was satisfied with the way you handled my phone call couldnt sort the problem adequately so need to go into the store . the issue is still unresolved excellent and very helpful very helpful helpful , polite and efficient , many thanks . xxx was very helpfull no very helpful lady , very polite and sorted out my problem for me . the expensive insurance i took out for peace of mind is worthless ! i spend a lot of money with xxx !and stayed with them as their were some perks ; i.e .i could upgrade early !i was told i could do this yesterday , but today the advisor just went `yeah you used to be able to , and you could do it on line , ca n't now , they just have n't changed that information in line , or on your account yet ! ` completely unprofessional in my opinion and regretfully i will terminate both contracts as soon as i can . overall excellent service the amount of billing detail provided online is abysmal .. i can find no older bills than the current one ....the detail on the given invoice is slender to the point of anorexia...no mention is made anywhere ever of vat to be added to the monthly insurance amount ....and no reference is made anywhere about the insurance amount ...all in all you people with your vast profits annoy me intensely at the sloppiness of your service ....rwj richard jellicoe the advisor who dealt with my call was very efficient and was able to help me sort out the problem although it does end up costing me more money each month which i could do without really but i have no choice helpful lady who answered my questions the lady was very helpfull .the only problem i have is that i have to wait up to 24 hours for the internet conections to come through i gave these ratings because i thought the service was excellent didnt answer call after 5 minutes of waiting i thought ten was satisfactory ? great customer service from my last call lovely girl ! ! ! iv always been attached 2 xxx ,reliable no six would like human being not press 1 etc i rung twice , the first person who answered was very abrupt , had an attitude .i rung a second time and the lady said ` the system is down ` call back later .absolute shocking because the reason i have xxx is because i used to be the best .luckily my contract runs out today . my 'phone displayed ' limited service ' .charlotte identified the issue and rectified it .my 'phone needed updating , apparently .that 's the one thing i fail to understand . just reliable i was very satisfied with the service received . u are a good phone netwrk , i am mostly satisfied with watevr u deliever . fast friendly service staff were very helpfull because i was n't happy . if you want to know ring me its far too long to text not happy with the service .seemednot care about what i was asking the way that you treat existing customers is not very good new customers get better deals i have four lines with xxx and really do n't feel i get a good deal when it 's ime to upgrade i have a 32gb iphone you want to give me a 16gb iphone with less internet and charge me more how is it a upgrade and if i want a 32gb iphone like i have you want to charge me over two hundred pounds i think it 's disgusting the way good customers get treated friendly helpful service went into your xxxphone shop trying to get my 15.00pounds voucher to top my phone , after l have been there for morte than 20mins l was told its a voucher for buying accessories in the shop because l did not want that l wanted to top up my phone was told to ring customer service which was even worse when l was told there is nothing they can do which means iam loosing my reward and after l have been topping my phone a lot .i think yu get more money from me with a pay as you go than anyone with a contract and think of it if l have to lose that how much have l topped to get those points polite on phone but the info and actions requested 3 times still has not happened over a week later , absolutely useless , thats why i am going to another provider and not renewing my contract with vf. thats4 questions !that guy was very helpful polite and answered soe questions i had n't thoughtof so a complete service i have been with u for 3years nw and never because you helped me query on phone well dealt with , but internet site hard to use . pleasant helpfull and efficient i top up my fone 5 pounds for my family pack an it took 1 pounds out an i had no money too top my family pack back up they should n't of took money out for nothing ? despite 5 differant phone calls 2 xxxphone about the fact i do n't have a computer , and do n't use credit cards , i need my bill sent thro the post , nobody a xxxphone seems 2 care about that , very poor attitude all round , i do n't like being dicktated 2 as what i will wo n't do when i am the customer i was extremely pissed off with been cut off for something that was n't my fault but joe mcdermott sorted everything out with no hassle at allvery impressed with him not very happy with answers i received , poor customer support the past couple of days ., very disapointed good customer service and problem resolved in an efficient manner . the operator i spoke 2 was clear and well spoken cheerful n very helpful not understandable with an indian accent .been with xxx for 15years plus .... never had a problem .thankyou good service anyway my problem not solve but advisrr very helpfull its was quick with an english operator yes 99 % of my calls to xxx get solved in a friendly and pro way but the last contract slight hick up . i am very disappointed with your service overall .i shall be leaving your service very soon and will deter others from choosing your network .thank you the reason us the adviser could n't do enough to help nothing was too much trouble the girl i spoke to was very helpful and understanding . i was very pleased with how my quirey was dealt with the lady explained why my contract is like it is , not her fault , and the other ratings are because ive been put into a 24 month contract that dosnt end till june next year , and ive not even'got a phone though you , the other number should be in the 24 month contract , i was pay as u go , then 30 day contract , now 24 months , and ive not even go a phone from you , ive been mislead , but i will learn from this , sky also mislead me , that contract ends in april this year , i was due for an upgrade yesterday but when i went into a store they said the policy had changed and i had to wait until april 16th .i checked 2 weeks ago and had the 6th in my diary .my phone is faulty and needs replacing and i feel let down as this is he second time the upgrade date has been changed on my contract . because he knew what he was talk about . my request was dealt with quickly and efficiently with a good end result of a quick delivery the quolity of service was as good as ever but were money is concerned i need to account for every penny so wen my twenty pound is back in my account ill b happy and you get a 10 gd services i 'm due for an upgrade but it was denied cause xxxphone ca n't send the new phone to my german address and i did not have a letterhead from my company with me at the xxxph branch in london. .all of that makes me unsatisfied with your service and i 'm thinking of leaving xxxphoneregards as soon as i rang i got straight through to the adviser , he was polite and checked everything for me and did n't laugh when a simple thing fixed it tried for my upgrade , they changed the date 4 times and the woman was not helpful ! awful service , rude staff , i 'm going to orange had a problem with the internet & it was sorted straight away in a very pleasant & easy manner poor service the operator was very unhelpful and argumentative ! i wo n't know if advice was successful until tomorrow , to be completely satisfied . the advisor was very helpful and knew exactly how to handle me , as i was already very frustrated with xxx as an organisation trying to sort out my handset and contract , but the computer systems were restricting him with what he could do , he managed to calm me down and sort it to some extent but this has meant that i need to send my phone away for repair when both i and the man in the shop who i spoke to after , agree that it will change nothing and it will end up with me needing to make a claim for a new handset , and this is going to postpone that process further .i would appreciate a call from someone to see how we can get round that . i was very happy with the help and advice i got i believe my case is not finished yet and im dissapointed that i was given no warning of suge a huge bill being withdrawn from my account which is a fraudulant bill not by xxx but by another party ur staff was excellent thankyou on this occasion happy but im yet to see the reason for my ratings ,is cos of the blatantly unfair way i 've been treated by xxx in recent times.as a result of this , i will be leaving xxx as soon it is possible to do so . fixes suggested did n't work & the advisors that followed the 1st flapped when a solution was not found .tech support was rude & abrupt & not at all helpful . overall very impressed because i found ur custome was great there was no hassle it just seemed to b straight forward thanks for ur help misdirected call to technical department . no quick to answer calls , polite and generous if you have been inconvenienced u r a 0 have been a xxx customer for 14yr+( no land line ) marks would have been the highest had it not been the fact that our relay transmitter at thornhill moor ,north devon.is down again twice now in as many weeks .most of us in this area use xxx as it 's by far the best signal and feel let down . have no complants my quiery was delt with very easealy and quickly i was promptly put through to an agent , she ws very polite and helpful excellent service every time i call . every thing i ask for was sorted out and given good advise , friendly and very clear xxx are always very helpful as far as i 'm concerned because the service was good no could not explane my questions properly . as advised in my answer in question 1 i have called 3 times regarding my contract terms on my number 07920 746088 why are they till 2016 and now one card provide me with an answer ? ? ? ? she was really good and helped me to exactly what i wanted i 'm satisfied . your agent very helpfull problem turned out to be non existent because i found the service satisfactory as i work in the retail sector i appreciate how important great customer is and should be acknowledged as such . seemed very generic and not client focussed very helpfull and resolved the problems that i had and made me proud to be with xxx phone i had a query , and it was dealt with professionally , politely and quickly .that is my definition of good service . polite clear on information required js excellent service my mobile internet doesnt work because of a problem with xxx software and you cant fix it .imleft with no internet and no solution from xxx .verydissatisfied i am a satisfied and loyal customer .sabine carter every question was answered verry good your customer service is as always , excellent .shame about your coverage though .if i had to recommend xxx on its coverage , it would get no more than a 3 ! i might even change carriers once my contract expires as i am fed up with broken calls . i got through to one of your edvisers quickly and the edviser was helpful and polite ? becuse i had to pay my bill very unhappy i cannot upgrade early as promised by a store colleague at xmas .as changed in january to 50 days !ridiculous .very unpopular . my problems was not solved so am cancelling my contract .i needed more data on my phone ..1gig is not enough i upgraded it and felt obliged to comment resolved what i wanted efficient service because the man that served me was really helpful and sorted the problem out very good service from the guy who picked up the call happy with the service very proffesional answered all my questions and polite courteous very well done thank you quality of service was good - the service operator was very pleasant and informative and easy to understand very helpful the advisor was very helpful with my enquiry regarding set up of xxx sure signal and was able to confirm i had correctly configured the device .the device is now providing a full 3g signal bad advice ! ! ! yes , i was not satisfied with the service given becuase nothing has been sorted out yet with my problem .also , the person who rang did n't seem to know what she was doing the advisor did n't do his job he looked at the wrong account very happy overall i was satisfied with the care of my inquiry excelant maners and customer service the individual couldnt help me over the phone & directed me to the website . yes .i gave a 9 because i do n't do 10 's not happy with the cost of my last bill as a long standing customer of xxx . because the bloke i spoke to was n't helpful at all just argued about the fact that i never topped up when i did and would help me with the problem i had you 're rubbish = ( good response , politeness & precise . the phone has been faulty for six months , it is under warranty but i have to be without a smart phone to get it repaired , even though i have insurance .a bad deal for the customer . no i did n't get the correct help and i had to call back twice , i will point put that i 've never before had a problem with xxx i was happy with the answer to my query advisor was very helpful happy with covrage and services but not very happy with customer care .last adviser was very polite , helpful unlike some of your advisers who treat customers like an idiot because it shocking that you wo n't help your loyal customers ! trying to resolve problem since dec have had exchanged phone then was told was faulty similar so new sim then told to turn off 3g and just use 2g.still no signal in many locations .most recent is to try yet another exchange .not good enough after 8 years with you i will leave asap. the people on the phone were very usfull the person i spoke to was very helpful took ages because system down / took ages to reboot / lots of distracting background noise / wanted clarity on what i 'd seen on website , but did n't get this / even suggested i call back at a more convenient time as it was taking so long .hope i did n't have to pay for this 'advice . ' having worked in call centres i know that your operators are monitored on all sorts of stats .including length ofcall at no point did ifeel rushed also he was friendly and most important of all resolved my query to my satisfaction .excelent . the 1st person i spoke 2 did n't tell me anything of what they were doing & just left me hanging on , then said they were going 2 speak 2 2nd line support .i then found myself put thru 2 someone else with no explanation given 2 them & had 2 start all over again .they were n't the most helpful & i found i could n't do the actions on the handset & have the call on the same phone , it was 2 confusing .the problem appears 2 have solved its self this morn as when i sent a test message it went thru & i had n't yet spoken 2 anyone 2day 2 resolve the issue . i have been with xxx for years and you are the best phone network . xxx appears not be as iphone friendly as other carriers the guy was nice x feel that the level of service i got was top cl good customer service the replys to my enquiry we were not given to any acceptable level .no time scale at all could be given for a resolution to my problem your colleague was patranising he just quoted xxx policy which is not customer service .he said i was shouting which i never did .he did not even empathise with the issues i raised which any good customer service person would do .the whole level of service from 2 days into my problem until now has been totally unacceptable can't download music n wonder if u have a code we have 2 enter . everytime i 've had any problems or needed any help ...... xxx have met the standards !thank you soooooooo much ! a simple , straightforward call , no messing about with someone who does n't know what their talking about : ) lack of internet i am not getting any wifi reception in my home and i even changed my router but ..no change .xxx says that i need an ss box and i have to pay for it .xxx area coverage is not good and you should provide this free .i am a business customef and i have 2 mobiles on my account .i will just move to another network . overall verx satisfied great staff all the issue 's i needed resolving were done quickly and efficiently .i was given clear explanations and i felt as though the adviser cared about my call and issue 's .he was professional and courteous . i could n't understand the man properly on the phone and had to call back .i also felt rushed when speaking to him . as the advisor was totally great help thanks . do not push your luck : ) problem answered no problem , struggled a little with the accent i have been with xxx for a lot of years and you have always been helpful and polite when ive had a querie the advisor gave some great simple advice on how to help save me money absolute pleasure to speak to , a very highly recomended member of staff when ever i ring to them resolved my problem never ever they help me at all :( good service on phone .reception not as good nor as competitive as other service providers . i was promised that i 'd be called back and never was helpful , polite assistant he explained everything very well good service provided by the advisors and my problem was solved by them efficiently .however , i do believe i 'm paying too much for my phone bill and so will ring again soon to try and lower my tariff i was very satisfied with the recommendation made by the adviser who found a more suitable package for my mobile internet . fine because i rang up more than once and it was n't sorted the young lady i spoke to was very friendly and tried very hard to help resolve the issues i 've been having with accessing my account online the reason for q1 - 4 is that i 've had problems with my bill before not just this problemq2 - 7 this is the 2nd month running that i 've had to ring up over the same problem with my bill so although it was rectified again i 'm not totally convinced that it will be right next timeq3 - 10 the lad that i spoke to was very helpful & sorted it out for me ( hopefully it will be right next month now ) the advisor was helpful , gave me useful advice and didnt try and force me to stay at xxx , he informed me of better deals with xxx though the guy was friendly and sorted my query out easily good responses , polite operative , helpful . no yep very helpfull & really happy that you did me the deal i wanted many thanks simple query dealt with in a friendly informative and efficient manner very helpful and gave great advice . was dealt with very professionally even though i was a little frustrated with the situation .the last gentleman i spoke to sorted everything out in 5 min did not get the help i required first call i made the operator was unhelpful but on the second call the operator was excellent it solved the problem in one call number one because i got big bills that i had to pay n never got them before wi any other contract company lack of information regarding my account and the ways i have been treated and have my line cut for twice in february while the bill have been paid !no warnings or informations about why it was done , i have rely on a t-mobile pay as you go , my limits of last month was all lost , i never had the time use the line or received an email , i am not please with the whole set up .thanks adviser was polite but problem was not resolved and i have been left overnight with no way for people to contact me . all good very quick actions & clear answers to my questions .easy to do business with thanks he seemed a little condescending and fed up with technophobic lady ! i had some issues that never got resolved , today i called and they corrected things correctly . to much messing around will end all 3 numbers at the end of contracks as one net are **** wished i never started them we have been reviewing our contract and the prices you have quoted are significantly higher than others .as a result we will be moving our account .the scores reflect , not so much the service received from the person as that from the company . nobody was able to help 1st question on my contract with xxx my bill is never correct...2nd question the matter which i called about was delt with promptly .3rdquestion he came across clearly understood the situation and delt with it . the man i spoke to was very nice and it was no trouble to answer my questions or look into my account . customer advisor was excellent .but am .in process of leaving xxx , and my companies , for other reasons .so , agent excellent , xxx bad . 3 i have had the particular problem for about 3 years on and off and the solution was quite simple .but no one would listen or believe me even after i gave the phone to one of your staff in a branch to record the time and duration of the call proving that u were and are still charging me for incoming international calls .every one else denied that this was the .case .and still is .now all such calls are barred from your end .hopefully this problem will cease .and you will stop robbing me . very helpful on phone , and professional it was nice to have someone english who understood me was partialy helped but was not satisfied by the answer generally useful although not yet resolved the customer service lady was amazing.giveher a pay rise pleasant and helpful phone manner with information required close at hand i ,ve been with xxx for years and find your employees most helpful plesant and polite very pleasant but fully solve problem just friendly service and overall very helpfull and did everything i wanted you to not been able to send or receive picture messages since i went on a contract september 2011 till last saturday xxx is **** , i always have problems with you . 1 complaint could have been delt with quicker if someone told me asked me about joining xxx would of told them customer service is poor glad to hear that original info ( when moving to xxx ) re texts to roi costing 11p was correct and bill was wrong .surprised that ireland package was not known to customer services adviser . the 10s were because the person i spoke to was friendly & helpful , sorted the problem out quickly , the 9 was just because i 'm waiting 4 some settings 2 be sent 2 my phone resolution promised but not achieved yet as i got what i wanted my new number changed over !very helpful and quick which means less stress for me !thank u xx cause he was nt listening wudnt let me finish wat i was saying very good service , it 's some of the blackberry issues that are the problem sometimes attitude of advisor , shouting , telling me to stop wasting his time .my issue is still awaiting resolving even after weeks of phone calls .check my notes .there are two other advisors that i am waiting to have phone calls listened to , one a manager that told me it was my problem deal with it not happy with the fact you will not repair mob under cover .purchased in september 2011 got all the info i needed the adviser was very helpful but the company have changed there original agreement regarding my upgrade and i will definitely be leaving xxx as soon as possible . never had any problem with xxx that 's why i have been with them for over 20 years 10 i rated the second question 5 because i have to send u an email requesting my proof of purchase for my blackberry and i find it strange that you dont have access to this information and why you cant email it directly to my insurer !otherwise the gentleman was helpful ! unsatisfied the problem has not been resolved the icon for my facebook not working and could not get it working so i 'm still without could n't want for a better service no quibbles just sorted the problem thanks 1 . my problem still is not totally solved but i 'm pleased how it was professionally by vicky bloke on phone was very pleasant & helpful but i 'm just not impressed by xxx , i wish if never moved ! the adviser was polite and professional and handled my query quickly and efficiently , she was a pleasure to talk to i was ok with everything in my phone call just dont think i should have to ring u when i top up my phone it should be set up as i had phoned u only wk ago also would nt recomend u to anyone as get better deals on other network she was the most friendly and helpful xxx adviser i 've spoken to in all my years with you .in addition she knew knowledge about the product and services .if she spoke to all customers no customers would leave xxx . technical team does not understand english i was happy with the speed and the efficiancy of my query and the advisor was extremely helpful . 10 reasonable service had 2 really complain that we had n't been given the correct info by salesman in xxx shop b4 he would do anythg .heeventually did .i must say he was polite all thru convesation . customer service from the guy i spoke to was excellent none of your options worked for me , i was thrown out of the system and at the end of it had to make two more calls to get it sorted ! this isthe wnd month iv had texs saying im overdue with the bill. i have not recieved oneiv already asked for paper bills to be sent out as i dont use computer much. the person answering was not understanding my problem .and i dont know how i can pay if i dont get my billi have been with this company for naily 30 years i asked for blackberry aps andam geting charged a pound a day .other companys are five pounds per month.as soon as i get time i will be taking my 2 phones on thisbill elceware .i also have2 pay asyou go your price structure , i 'm getting charged 14ppm for 0800 numbers and i 've been with xxx for 13years and i still think coverage wise xxx are the best but i do n't feel `looked after ` it is not the operator i 'm dissatisfied with it is vodfone in general you as a company are unable to post topup swipe cards , and you did n't supply one with the new phone i purchased . because rather than dealing with my requests i was told to send an email .if i speak to someone they should be able to do deal with my requirements the information provided during the call and in my contract did not seem accurate and all the terms of the contract are not very transparent thought the assistance was very good . very very helpful he was verry helpfull having been a customer with xxx for quite a few years now i find they are in no way helpful i was told in november to come back in march for an upgrade of my phone i done that only to be told i could n't until june having broken my phone in november and got yet another jobs worth i took another contract out because i could n't be without a phone i now have 6 contracts with xxx and none of them will be renewed no because i could tell the adviser really wanted to help ,the 7was because the situation is not as yet resolved but i 'm sure it will be prompt efficiant and polite . the cost of calling australia is too high and i will probably move back to o2 as there bolt ons are better when they support femtocell good service , friendly when contract started was told i could upgrade 3mths b4 end , i went to upgrade today and u lot change goal post ...not happy and thinking of moving all 23 phones to someone else . . that 's how i feel about the service excellent service by a very helpful polite xxx representative . took over 4 days to get my 300 free texts he was pleasent precise and answered all of my questions . my problem is still not resolvedn because the staff i have spoken to today have been very helpful , friendly and curteous with advice given exsperience cost i always been with xxxphone and have had no problems because the girl was really patient and helpfull and polite a very polite advisor .he explained everything to me . 10 out of 10 for him . overall service great except for introduction message when i called 191 does not cover/list topic i was calling about i felt the servece was ok but not that helpful i was pleased with efficient service received .thanks i have had my upgrade dave changed with you 3 times now i think xxx are becoming a joke the advisor was friendly and very help full because my blackberry messneger is n't working and they could n't do nothing about it the young lady who answered my call was very courteous , knowledgeable and thorough .she explained why the problem with my iphone had occurred and how to resolve it .top marks . v gd service .woukd like to have resxheduled direct debit immediately but the handler explained why not possible v politely and clearly . excellent customer services , saved me money ! very good service i think this service was excellent .ican recommend u to everyone operator seemed confident .have to see if what she told me works .found it difficult to understand operator . xxx do not offer as good a services when travelling abroad as other companies they 're much more positive because it 's based on this occasion , for the first time i feel that the issue has been resolved (time will tell ) .but overall i 've been so angry and frustrated with the treatment i 've received that i very much doubt i 'll renew my contract with xxx . thatsxan odd question , so no well xxx mess me about all the time !not so much the advisors but i dont appreciate being spoken to like a child to be honest if i was a child i would n't have a contract would i !i will be moving contract companies if there is no change as i am very unhappy with your company .it takes alot for me to be dissatisfied and i am ! ! great service as usual . . thanks my problem was resolved quickly and advice about my on line bill access was made easy for me to follow threw dont fault of mine i cant afford to my sons phone bill cos hes in prison we have got 3 phones with xxx we have always paid on time and i just wanted help with just one of my bills my son comes out in january and he can continue paying when he gets home all i wanted was a hold on this accoumt till he gets home im unemployed at the moment due to ill health so im already struggling i just wanted a bit of help from xxx and feel i dint get anywhere overall i like xxx the advisor was very very helpful and pleasant !but my phone was out of warranty so could n't help me .but as it turns out my phone is now fine it just needed rebooted the woman who i spoke to was very nice and helpful . that 's 4 questions ... automated service inferior to person i revise now up to 10 as suresignal issue is fully resolved .i was sceptical as i was told to wait ! ! !but wrongly so - so thank u ! ! great service always helpful family is good never get put on music i have found xxx to be very reasonable when dealing with my requests and access to customer services is quick making it less stressful .my adisor was very relaxed and dealt with my request in minutes which i was very pleased with .10 out of 10 all round . very good customer service i was passed to different operators - i was cut off once .nothing was really explain until i asked . xxx network and staff have always been very good .the issue i had could not be resolved as such as it is because of bt rather than xxx , so 8/10 reflects that i am satisfied withe explanation of my problem , but could n't give 10 as the technical problem cannot be resolved . advisor hung up on me before resolving issue very helpful advisor .very friendly and forthcoming . excellent customer service can u ring me thak u this is my 5th call 2 u regarding the situation/delivery of my new phone which was orderded on the 17 february .i have found this 2 be an unacceptable situation that has caused me unnecessary inconvenience .im therefore glad its finally been resolved . see answer to q1 a good service 10 yes . getting put on hold then cut off .having to start again , very annoying the advisor was very helpful but as for xxx the brand i have lost a lot of faith with the company ! ! pleasant , request was answered and xxx were able to help withy flexible payment date request for this month . was on hold for ages then got cut off problem not solved everytime i need to top up my phone and get confused how to top up bb or internet customer services put it through for me so i do n't have to do it myself and get confused and they are very helpful everytime i phone them basically i have got bill shock .the least i expect when my minute are used up is a text alert .your advisor could n't help .i will be looking to move networks as soon as i can happy with service provided good quality x very helpful got a discount and a solution .thanks . just good very clear recommendation to call blackberry direct to solve my problem with software download 7.0. would take too long ! ! !if you want to know then ring ! ! ! 0 the advisor i spoke to today was very polite and helpful handled the queries i had quickly and everything i asked she was able to help me with . got wot i wanted done quickly great service it is really not helpful asserting with total confidence that my computer was faulty when it transpired that fault was caused by xxx sending me an incorrect password . i needed to terminate a phone contract and change it to a paygo but it still had 14 months to go .i found it sad and frustrating that after my time with xxxphone with no payment problems , that this could n't have been made easier financially .the person on the phone was polite and suggested a possible option when it had reached the 12 month contract stage . thought everything was professional and it did n't take all day to get the answers to my qheries reason was that customer service was good didnt have to wait in a queue either good . i 've been paying my bill a few days late for a couple of years now so its not unusual but i still have to go home ,get online ,pay my bill,call you again to be allowed to talk to the claims dept to try and get a new phone ..i 've just started a new job and they have given me an iphone so i do n't have much reason to stay with you anymore . no yes xxxphones service has dropped of significantly , no phone swap , dropping upgrades options to 3months and generally treating current customers as captive easy targets for money saving .not feeling particularly loyal to the .company and a better deal will most certainly take me away .your signal is even dropping more calls , you offered an ipad deal at 27pm and free ipad then changed it within days .and your website is slower than a week in jail .so when i was looking for a replacemnt for a faulty phone and the only option is a 14 day wait for repair i aint impressed .3 will be getting my business next time around .poor show xxxphone , you are living on your past and not taking care of your current customers .( n ) i was very happy with how my problem was delt with the customer service advisor was excellent but was not in any position to deal with my complaint although he has escalated it .bottom line is that if you do not want me as a customer then say so directly .i have been a customer of xxx for more than 25 years and do not think that poorly worded and misleading letters from xxx are acceptablecurrently looking at other providers the xxx representative was polite and friendly and professional .he offered additional advice to help me save money over and above the questions i asked answers to .i felt he went the extra mile to make sure i saved money and got the best deal . we received a very good service from xxx both in the shop at marlow and over the phone .thank you . i thought the man was very helpful at finding out what was wrong and explained what was going on so i wasnt left in the dark the advisor was very calm which helped me to calm down and she helped me to stay calm by being extreamly polite .i was more satified with the outcome than on previous occasions he was polite , but i felt i was on the phone too long for such a small query all my questions were answered thankyou was factuel very satisfied .very helpful member of staff the lady i spoke was very understanding my son was crying and she was really nice with me it 's nice to speak to someone as nice as her .thank you great service and excellant staff to help with my problems . the reasons 4 my high ratings is how quick my problem was resolved . i 'm still not quite sure why i have the problems i have with my iphone i was miss sold a contract and was not aware that my contract had been extended and also the terms of my contract had been altered .this resulted in being charged for internet use where before i was allowed a set amount of internet use .andrew the operator i spoke to was very helpful and after i had explained the situation to him was willing to put things back how they were and cancel the 2 year contract for me .he went through everything with me to ensure i understood what was happening and gave me advise about other issues .thank you for being fare with me and i will recommend you to anyone in the future . problem not yet solved .apparently poor knowledge of phone settings by agent although polite and pleasant the user i spoke to today was great .but the call would n't have had to made if the advisor ( 2nd to last ) previously before , had n't messed up . your service is very bad , i have had so many problems with no apology totally happy . came off phone not understanding why i may get rebate or not , need to go to shop for a face to face very helpful and straight and simple answer to understand staff very helpful it takes too long to talk to somone what i asked for did not work and now have to go into town to get it sorted yes when ive contacted custermer service i have never had a problem getting throgh to them rib who i spoke to was very friendly , asked if there was anything he could help with , explained very thing that i wanted in an understanding way .he was very professional . the lady i spoke to was great and understood what i wanted but as of yet i still have n't recieved the code i am waiting for to unblock my iphone 3. i like to yous the network if the calls and tex wos cheaper fast and trouble free and english speaking makes such a difference ! i found it difficult to get to the right point via option numbers but once through lady was helpful . ok bad connection and it 's just so rubbish samsung gallaxy s 2 is rubbish cant get it to download music again n its a brandnew fone the man was **** .he was rude .he did n't answer my question .i was on hold too long .i will be cancelling my contract shortly . its becuz u ask faults on phone because the last guys did really help i am still unable to access my on line account . have phoned a second time .so helpful and efficient .friendly too .this was perfect service . the service was excelent your service is always very good advisor was polite and helpful and did his best to resolve situation well they aint gave my daughter her blackberry messenger back ,and she does not get her 500texts so i 'm not okay with that the adviser was very clear on the reasons why , but i would like it to be sorted in future thank you ! i was the phone for 20 mins and 2 staff members knew nothing about the product i was after .they found it in the end but it was out of stock . it was a quik & satisfactory resolution really helpfvll and polite .thankyou im disgussed that xxx have stolen my credit because i had no cause 2 use my phone for a few months !surely if u wanted the number back so badly then the decent thing wud b 2 reimburse my credit .i will b contacting watchdog and trading standards unless my credit is transferred to this new number i have had to purchase .i wud not have used xxx again but have no choice as this is the only provider i can use to contact my husband who works abroad . my reasons for my ratings are purely based on my opinin & how my quiry was solved my problems still not solved ! no i have spoken to somebody on 3 separate occasion and without success and on this time the phone was sorted within minutes excellent service service was top class .jordan was brilliant . i phoned 3 times for help waisting 35 mins had to give same security questions each time .each operator gave me different reasons for not solving my query . 1 told me call free other said they would credit cost of call .all very polite i do n't know the lady was very nice been told that my wife has damaged her fone hersilf and that i 've to pay 100 to get fixed .i know she has n't damaged it .so iam not paying and will cancel both my contract when they expire in december and go elsewhere . your member of staff was excellent and sored my request quickly and with no fuss the guy who helped was good .i have not been impressed with xxxs service over the last year or so at all hence indifferent as to wether i would recommend based in this call there was confusion among staff in dealing with my concerns .spoke to 2 different pple&they both gave me v diff answers !to b fair thou the 2nd person i spoke 2 was more helpful .also too much trouble with ur online system - am considering another provider which is a shame cos i 've been a loyal customer for 13yrs !guess its time 4 a change ! very disappointed with xxx and how iv been treated .as a loyal customer i feel as if you have broke our legal bounding contract and as a result i have already began talks with other networks i thought xxx was a fair network , so i 'm very dissatisfied .i will findind another network so ill be contacting you within the next week to get my puk codes for mine and my two childrens phones . no answers good customer service because no one is prepared to listen to my complaint and do anything about it .i have been a customer since 2004 and shall be cancelling next month . very good overall the operator was very helpful the service was very good lovely lady , helped with all my problems the advisor was very helpful and friendly and delt with my querz efficently . because my nephew bought a dongle supposed 2 be five pound a month hes had it three weeks and already put forty pound in your too expensive simple and easy to understand and very polite advicer very nice person the phone top bloke 5 i was fobbed off and told that i had misread your terms and conditions on your website , which was untrue ! staff member was very helpful and answered my queries well good service . staff very helpful but didnt always seem to get information .was told different info about my delivery , but that may have due to dpd excelent customer service the customer service resonse to my querrie i felt was outstanding and my problem appears to be solved excellent beautiful service much love always and forever love you mwah xxxxxxxxxx 10 have always been im just happy with what i was told to do and the manner it was given good services the ratings are high because the advisor was helpful , resolved the problem and most importantly was in a uk call centre .dealing with your overseas call centres was very frustrating and did not help me resolve the issue i had so it was nice to finally deal with an advisor who fully understood what i wanted . because i dont think they cared about my problem . i phoned just on the off chance of maybe reducing my bill .he was very pleasant and friendly .my phone dropped the call and then a few moments later he called me back .he then tried to get me the best deal .i was glad that i spoke to him because he made my day : ) generally the staff are good , but today i experienced excellent service .shame i never got his name very happy with the overall customer service that you provided . great customer service problem not sorted had 2 visit xxxphone shop last month and was assured everything was sorted with my account .had nothing but problems since becoming a xxx customer last october my husband ,s phone is now working and can make overseas calls and the man was helpful . she was very helpful and polite everythink was dealt with quick an simple excellent service it took 5 calls 2 get u r guys 2 do something simple .i was put on hold and seemingley forgotten .all round **** always helpful on phone but not supported by action promised ever regretting renewing contract a very frustrating badly managed experience with upgrading due to a faulty handset .i 'm more than happy for a senior personnel to phone me to discuss .unfortunately for the 1st time in my many !years of being a customer i 'm considering changing network !due to 2 faulty upgrade issues , resulting in hugh inconvenience with no resolution for a considerable time did ,nt get what i asked for phone insurance forced on to me and i said i did ,nt want it my partner wanted unlimited text we told the person in the shop and he told us business plan was best hav ,nt even got a business we came from orange back to you because we thought you would be better lies contradicting information attitude unhelpful check out my records i have been treated diabolically good service i thought patrick the adviser was so very helpful .he went the extra mile !he was so polite and kind and understanding of my queiry .he deserves employee of the month !! the lady was very helpful , also i know how c-view works and i think 8 is great , but the system it uses to work it out is balls , so i give 10 because she rocked . yes i asked 4 the set ins 4 the internet 4 my phone which i have not yet reseved and i had freebee rewards which be for i changed back 2 my old number now it has gone back to the old package no help told had not topped up and had no i o u that i did not activate the operator could n't tell me how much data i 'd used someone sent an incriminating message from this number whilst i was in a shop and then walked to work and then i was clock in at work under shopping centre cameras at time of allegation and you ca n't give me any details or protection against something i have not done because she did nothing to help me , put me on hold , cut me off and did not ring back . my 2 emails to u in dec using ur econtact form to cancel a number have not been acknowledged .my phone call in jan to verify the cancellation notification was received reassured me it had .i did not get a reference number so now have no traceability from 3 contacts .i have been billed 4 two months after cancelling .the lady today was more than pleasant but again i have no reference number and she did not have the remit to guarantee i would not be billed again this month or receive a credit/refund . always get 1st class customer service from xxx .recommend to all my family & friends my problem was not solved by xxx you are very helpul and patient .thank you for your care professional staff , polite manner , knowledgeable on subject/product , swift action wanted to pay but automated service did n't work . . speaking to an actual person was better . phone out service for 3 days everything asked about was clearly answered and done for me xxx have never let me down , service is unquestionable : ) i was very please with the quicknes and politeness of the call 0 the advisor was putting me thro to a person to top up & the call dropped off phone was put down on me , bad show because satisfied did n't feel satisfied with answers and just spoke to another operator who was very helpful and less attitude ! the lady that delt with me was very understanding and helpfull very helpful man .also it was not hard to understand him like some call centres ! i called asking for detail for my login so that i could connect to btopenzone .i was told that i would be told what they were .my password was then reset without asking if that was what i wanted and told that it would be sent to my handset .10 minutes later still no message so had to call back and ask again .by this time my coffee is pretty much finished and i was leaving the wifi zone .i now have to change all of passwords on all of my devices ! cos wen i rang ,the operator said he had a different name than the one i gave him , but ive usf the same sim card for the last few years ,and said i have to go to xxx shop to get it sorted .andtake id . no because my lapbook stop working in october , ,acser did not pick it up , ,after talking to xxx i take it to there shop were in was life in the back room for a month then its was sent to xxx repair ,were its was lift in the back room , ,and at long last it has gone to acer and no one know were the **** it is .and on top of all that you are going to bill me again this month for so thing i have not had the use of for getting on for 6 months .disgusting ,ajoke,keep of to c.a.b to morrow about the way xxx has treated me . the people i spoke with this evening were very pleasant and looking how they could assist me in getting the best deal for me ! i am haapt not happy with the phone i have , i am paying for the internet and not getting it , not happy at all happy with service - no reception in new office no manager available to talk to .can not email xxx .totally useless . phone me to find out everything i wanted was provided without hassle all good my problem was dealt with very quickly and explained to me .it was resolved within minutes ! because you cut me off once after being on hold for 13 minutes then the second time i tried i was on hold for 11 minutes and no answer ! ! great service .helpfullpersonnel etc dissapointed with xxx service , been mislead and not fully informed of products i have purchased . you did everything i asked call was answered quickly and my questions were answered with knowledge good , efficient and helpful service please ring me and i will explain my reasons the problem was not resolved but the adviser tried very hard in an hour long call ! the guy was reallly pleasant and friendly , couldnt of asked for a more helpful person , an asset to your team the bloke gave me all his time to help me , and was very competent , i rang xxx got thr straight away and talking to a bloke who helped straight away , excellent ! you do not listen to business customers & thier complaints at all , have got 2 accounts with you .....needless to say i wont be renewing contracts . the system is not fully supporting customers needs staff are trained well in customer care on a basic level but do not have the info to solve problems fire fighting ! chris at the store in white rose was extremly helpful corrine was very helpful made me feel at ease always a good response to all problems and very curtious 5***** your people on the phones never do what you ask them .worst phone company ever in my years . overall , pleased with xxx service .operator was polite and efficient the advisor was very helpful indeed and i would recommend xxxphone to anyone i had foned up about my facebook not working an the woman talkd me through how to fix it an its still not working all my other internet pages work apartfrom facebook x i called for one specific reason , he was informative , helpful , and efficient i rated the staff & call centre very friendly & they sorted out my phone problem quickly & efficiently the guy i spoke to took his time was polite and helpful satisfied new 2 xxx .so rating ok 4 now no my call was answered promptly , my query was dealt with efficiently , and my adviser was knowledgeable with a friendly manner the service was overall a 8 but what we needed xxx did not provide the service very pleased with your help thank you im not very happy with the service for resolution of my problem just now and overall im not happy with any service provided by xxx phone answered quickly by someone who was very professional helpful clear and easy to understand .great service thank you i have had some unsatisfactory experiences in the past , however thomas( the adviser today ) was very pleasent , helpfull and efficient the adviser was quick , efficient , knowledgeable and understanding .also , very charming .the answers were clear , full and solved the issue .thank you .i have used xxx for many years and have always been impressed by your service and support .sincerely , shaun because the young man sorted out my bill and was very helpful to me . good service would recomend to others no problem not resolved cos u have asked . the operator i spoke to was so polite and cheerful that it was a pleasure to talk she never rushed me and was extremely helpful and as i ended the call i thought how nice and pleasant the call was hope if i ever have to call again i wud speak to this lady again as she was more than helful : ) previously have had a few issues with xxx but people i speak to who are based onshore are always really helpful ! cust service on phone fixed my issue very professionally .shop had no clue poor service from payg section of xxx , unable to answer simple query or offer option to go to shop , customer loyalty is not acknowledged , incorrect information given , lack of contact sorry cant do that or i will be here all evening i was completely dissatisfied with the service .i was n't treated as a valued customer , this was due to the customer adviser who did not speak to me with understanding my query . .she spoke in a very rude manor and kept interrupting me and was very argumentative and unhelpful . .the advisers name is kate miners and i would like to make an official complaint . chris , the call handler was quick , to the point , and offered an immediate no quibble solution .certainly kept my business in xxx .i would have walked to be honest !thanks chris . problem is still not resolved .but the guy i talked to was british ( not foreign and difficult to understand ) and he was friendly , polite and helpful satisfied i do n't no because i was having trouble topping up , so i rang up to see if someone could help and they did in less than 2 minutes ... good service quick result danny was understanding , reassuring and appeared competent , more than can be said for the last contact i had with xxx where i felt forced into cancelling my contract . the operator was great very helpful .issue not resolved as need to go back to shop as they made the error with sim cards and number transfer . the woman who served me was very willing to help and very helpful they were very helpful abd resolved my issue quickly and effectively good service straight to the point x your service is not good the girl was nice and helpful it was good servise i love xxx & the guy on the fone was v pleasant , however i have still got the problem , so hence the zero rating for that question . tired no problem was solved . 11 ive not had my contract long since ive had it had numerous things that have gone wrong . the adviser was pleasant and helpful but could n't help with the internet connection problem that has apparently been going on all day ? ! i ,sadly an hour after i came off the phone to xxx . i ,am still tryin to sort thing out ...and it is a big hit and a miss .i am sad to say .miss janet m donoghue . was very satisfied very helpful &polite the chap listened to my concerns and went through them so i could understand how it works as we were discussing data and mega bites i think i understand but still need to sign up to get free btopenzone so i may have to call again will see thanks advisor was helpful but could not fully deal with my problem. i have a german sim but am unable at present to use my phone . **** off got what information i wanted quickly and accurately . i 'm satisfied from customer service you providing , it is quick and easy to deal with problem over the phone , i think you might more flexible with offers for old customers : ) just v.helpful .well done sarah ! i just upgraded my phone ! the first person i spoke too was n't very satisfactory , and my phone was n't resolved , the second person i spoke too did help me and my phone was resolved but i still did n't understand the reason for my phone being faulty , i think they should explain more clearly the reason why . the only competant person who i would give 10 to was luchia in the xxxphone store in st davids very calm and genuinly lovely helpful and polite and set out plan to save me money great service this time advisers were very helpful and friendly , i rated 7 for q2 because i have n't followed instructions yet and not sure i will b able to do it myself . solved problem but as i had speed problem that wasnt solved staf are very ignorant an usless polite trying best to help the advisor was very helpful ,but it took a lot longer for the action to happen than what i had been told in summary was happy with the service but took to long to activate . there was just ok very friendly and helpful operator . the first person i spoke to.no help at all second .personvery hard to.understand and rude the person who assisted me was great but that was after one dropped call and with a problem that should have been sorted out ages ago . very polite person , solved my query very quickly . been a xxxphone customer from 1999 , and any problems have always been quickly resolved ,really helpful ,and friendly .plus xxx is the best all round network !thanks .mrs park . vry gd srvc very helpful advisor i havn't been with xxx long enough to judge them on me recommending to a friend .the advisor handled my query quickly and efficiently . totally disastified with my billing .i have been with xxx 4 probably 12 years and have never had such hideous bills , ure charges are iniquitous .the minute i can escape from my contract i shall and would never recommend u 2 anyone , which is a shame after all those years .very poor service have been with you for long time now and service ( although not always the network as have a few connection issues in erith , kent ) has always been 1st class as it was today .hence the reason i stay with xxx ! given wrong info when changing plans so this has caused me to waste money . my contact with the person who answered my quiery was polite and very helpfull 1.i simply wanted to buy a new phone from my local shop , where the people give me good service .2. there are too many rules being imposed on me .3. too much management , not enough service .4 .i now have to wait on your system until friday rather than you servicing my needs . it was a good , fast , helpful service , the woman on the end of the phone was polite and did much more than i asked for , brilliant service , thankyou the first person i spoke to was rude .did n't answer my questions .e.g .how much data am i allowed ..?ans : you 've used too much and you 've been barred ..just stop making calls .. !!amazing .... then we were cut off / he hung up ...?terrible service excellent service thank you ! i am very happy with your service advisor was very polite and helpful he took ownership and helped me with my problem .i would n't have a contract with anyone else now .thank you i was very happy with the service i received thanks : ) i wasvery satisfiedwith the person but i was given a broken phone and i had to return it and i could n't get any reception no one could contact me for work and i lost lots of money for three days just coz . polite and patient :d generally pleased with your service i will do that when i get mms would take too long .might be better for you to check your records and if i have time , i will email customer services exellent service as always advisor was helpful , although unable to resolve my issue with his level of authority , as the problems had been caused by prior poor advice on two occasion by phone based staff in regards to a contra t cancellation and pac and secondly , poor advice given in a videophone store at the time of upgrade on a 3g usb dongle to a 3g wifi hub text would take to long so no my query was no xxx signal since sunday lunchtime .advisor did check 4 me and knew the mast was faulty but could give me no guidance as 2 how long this would continue .i was told 2 ring back early next week !not good enough when u rely on ur mobile . excellent service .very helpful but unfortunately problem not resolved excellent friendly , polite and professional service . very helpful , and unformative .thank you . ive changed my mind .the outcome of that call was useless as you still have not sent me my code which i was told would be sent this morning . the agent was very helpfull , attentive and has restored my confidence in xxx brilliant service ! ! i think that xxxphone is a very good company and you get lots of really good offers .my query was dealt with promptly and the person who advised me was really helpful and their advice actually worked . u have n't fixed the problem , only got it 1 week ago n emails do n't work pics do n't send or receive ? ! answered my questions the operator was useless after 11 years of loyalty with xxx you could n't even offer me a loyalty discount .i can walk into t.mobile as a new customer and get a far better deal with them .totally disgusted with your offerings .can you ring me with a better deal as i will be leaving your network to t.mobile who seem offer a far better deal .xxx just rubbish .it was never like this before .rubbish service . all round helpful and very friendly you asked ?lol i hoped to be up n running 2nite but it wil hav ta be in d nxt 24hrs good that u can go online and get all answers needed plus phone numbers 2 speak to real people plus advisor i spoke to was very efficient question 1 because ive never had any bother with xxx , question 2 because what i rang up about was sorted out for me and question 3 because audrey , the lady i spoke to was very friendly and could not have been more helpful . i want 24 hour notifications prior my account being blocked .i work in the city and do not have time to pay a measly phone bill i got the help i needed good service and pleasant staff .the only reason i am leaving xxx is because of the reception at my new home . the guy on phone went out of his way to help me , very polite and a pleasure to talk to the reason why i would recommend xxx to others is i have been with xxx for a number of years and have had no problems as such with you as my service provider and when receiving information from an adviser i have always found them pleasant and willing to resolve my query to the best of there ability . the reason i gave such low scores are as follows .in your promotional brochure `in your hands ` page 19 i chose the freedom freebe thinking this was a top up as are the others on the page , only to find out later it is not a freebe top up , but a purchase i find your marketing of this product very misleading and feel deliberately misled , so much so i think a letter to trading standards is required no because u asked x i 've been a customer with yourselves for a long time ..every time i speak to an advisor there always polite and very helpfull and i certainly wo n't have another network than xxxphone . my phone is in for repair 2nd time in less than a week .i have been charged 100 pounds so far .i am not exactly happy with xxxphone . no resolution for my poor service .too many dept 's .poor communication . 2 months for an upgrade which i have not received .too many excuses .from floods in japan , warehouse problems , handset no longer made etc etc . never got what i wanted from the call , thinking over my decision to choose xxx as my provider now . i was satisfied with the answers i got with my query .thanka pleased . i spoke to the advisor .by the name of robert and the way he handles himself was very professional ,very apologetic for another couple of colleges rudeness and attitude was brilliant .because before i spoke to him all i could think about is the date my contract would end so started counting down the advisor i spoke to was extremely helpful and was able to assist me .her customer service was outstanding , she was very pleasant to deal with and was very friendly .an asset to the xxx team .thank you . great service from a polite and knowledgable adviser who resolved the issue . well i have been with xxxphone 4 over 10yrs now , pay as u go and contract .in the last few yrs my paper bill has gone , good so it shud 4 the economy , but i got a txt each month 2 say my billing amount and when due etc . ive now lost that ,told 2 go on line and find my bill amount myself etc .not happy .im not on line .why change the contract ?thats not wot i took out with u .u just assume im on line .well im not.thanks 4 treating me as an individual .not happy , want out of this contract . the lady dealt with my issue quickly and was very helpful as usual quite unhelpful and when i got transferred to another operator the phone cut off .complete waste of a 12min call .has happened many of times ! just because the help i got was good and when i needed it no real help i was very happy with the service and the person whom dealt with the matter was very friendly i found the 2 members of the xxx team very helpful got the answer i needed and advisor was very helpful . the man was brief an told me i used a service on the internet which as i understand it i could not possibly av used i called to activate a new sim card , was told that it was activated and it 's not !xxx are can only help their business customers from 8am to 6pm monday to friday !does business close down out of those hours ?very poor show xxx xxx have generally over the 11 years i 've been with them looked after themselves first and me the customer second , i have far to many complaints over the years to explain via text .i 'm only with xxx for the coverage .it 's not a good service and this was proven to me when i met a xxx executive in person recently and they explained to me how they are rubbish and know they are .i 've had yet more dramas tonight .i would actually like a personal call or email martynhaworth@hotmail.co.uk and i would happily explain further the absolute insulting handling of me the customer has felt over the years .this is the last contract i will have with xxx adviser was quick and polite but my query was answered the adviser gave clear instructions and explained the procedure well . most helpful adviser understood my problem solved it and i paid my bill as well .really helpful and confident attitude .thank you first call disconnected after 4 minutes .second call disconnected after 12 minutes !problem still unresolved ! ! nice friendly operative 3 polite friendly sounded happy at her work good person but your systems down so unable to resolve very good service overall i thought your customer service agent was polite , courteous and apologetic throughout the entire call . the transfer is not complete yet excellent & friendly .thank you : ) the last few weeks i 've had very limited service from xxx .went into shop today to be told that an aerial is done in my area & that i shud ring customer service to get discount on bill .i rang only to be told ` the computers are n't showing any faults ` .then had to wait a long time to speak to someone in technical sevices which i could n't do because my phone kept cutting out .no one phoned me back ! ! ! ! ! very disappointed as i am clearly having difficulties which no one will help me with .considering leaving altogether ! ! ! our problem was solved .he was extremely understanding .made up feel very important unlike some of the other people .overall its because of people like him that we are still customers . put through to different departments was on hold for nearly 10 minutes , everything else was perfect dealt with relatively easily .pleasant staff member the girl told me good news because you fucked up my personal sim card and a replacement sim card for a different number , now i have to 2 more days to get one .making it a week with no phone .if you think thats worth more than a 0 rating your joking . my question was answered the advisor could n't do nothing about it .but i would aprreciate someone getting back to me as i got told over the phone my contract would be 20 pound a month not 40 if this is n't resolved i will be leaving when my contracts are up .i wanted to terminate my number woth 4488 in it and i spoke to someone in jan and thought it would be done in feb but it was n't .now i have to give another 30 days .i would appreciate the 20 pound for every month i have been paying for it to be knocked off the termination charge of what i owe for the other line .would appreciate someone gettin back to me as i have took my tome to do this .kind regards .kelly all question answered and txt sent with tarriff details put the phone down on me again . i was on d phone for 18mins no one picked up .my line was disconnected without reason .i raised a complaint over a wk no call back .this telss me that xxx customer service is at d lower expperience compares to other suppliers . issue not resolved so dissatisfied with the service very satisfied very happy the advisor who helped me came to a good compromise regarding my unpaid bill and even assisted me with ways to reduce future bills by increasing my minutes .she was very helpful and friendly . though the package did not satisfied me but the customer service provided by danny was superb . two weeks and three days and still poor signal , now told to contact local council .others in my area have reported this fault but told no one has ? ? ? happy with service i need to urgently buy credit for my husband who is currently abroad and has used his credit up due to sorting a problem with his debit card .your system has not allowed me to top up his card using my personal credit card - hardly a satisfactory resolution in a crisis . i have been treated like **** with xxx because i have been waiting for 1 month to send my phone back and have tryed 3 times and everytime i try it does n't work because the slip i gey sent to send it back do n't get to me .i 'm very disappointed in xxx i have been a loyal customer for about 10 years .i 'm going to be thinking about looking for a new contract supplier who treats there customers with a bit of respect did n't help me just useless ! i beleive the xxxphone customer service is abysmal and i actually feel sorry for your employees having to work for a company who have such little regard for its customers .if somebody would like to give me a call i would be happy to fill you in on the atrocious service myself and my wife have received over the last 2 months . i was extremely pleased with the adviser who was very helpful and polite but i rang after hours and so could n't fully resolve my issue .but once again great speaking to the advice who tried their best to help me with my issue even though it was n't her department .thank you harassment this is the advisor could not have been more helpful and was happy to answer other queries that i had in the same helpful friendly manner throughout my call if i have the occasion to call again for information i would hope to get the same person or one with the same cheery outlook it 's was handled quickly by person who spoke english well & the line was clear bad communication from xxx .lack of 24 hr customer service .as a new customer i am not impressed 0 i contacted xxx with a sound issue on my apple iphone and was told that technical support would need to carry out a complete backup and restore of my handset 3hrs later the phone had completely shut down and would n't even turn on correctly ! ! !the support technician then stated that a new phone could n't be sent ( even though this handset is only 3.5 months old ! ! ! ) due to the fact that i had had iphones for more than a year ,he told me there was nothing he could do and that i would need to sort the problem out myself with apple ! !i 'm disgusted by this attitude and feel very let down by xxx as a long term customer .i have now spent in the region of 5 hrs trying to sort this problem myself ! ! ! ! inc talking with apple directly .i feel that my contract was signed with xxx and this problem should be sorted by xxx regardless .i would appreciate some contact with regards to this matter .regards m .s.beaven the person was pleasant and gave me the info i had asked for . thought i was being directed to amend card details to be told i was through to lost phones cause they were shut should just have a message for out of hours and to call back in operational hours and the call ends this will reduce call volumes of this nature to your lost phones department when out of hours thanks cuz it was helpful excellent service helpful staff professional and friendly un happy thinking bout leaving .nohelp u charge for everything .rudeadvisors xxx is the best.withbest services .idont have any problem with it the advisor was very polite and friendly ...although she was unable to assist with my query as i came through to the lost and stolen line after hours , she advised me that my answer may be on the website . very friendly and most of al very helpful departments were closed when i needed to speak to them .transfer of ownership etc should be 24 7 advisors customer service was very helpful and resolved the problem straight away very efficent , courteous & helpful i rated this high because the people i spoke to were quick and helpful , i liked the fact that i was speaking to an english advisor as sometimes the language barrier is terrible , great job the person was helpful my reason for them rating 's is because i was very satisfied with the service your collegues didnt listen to me they were very rude and didnt answer to where my credit had gone .as i had topped up 5pound and wasnt able to make any calls .xxxteam did not help me with my problem and therefore i shall be leaving it very soon im satisfied with how my questioned where answered .and the adviser was very poliet and professional i was very pleased with the excellent service and advice .the person i spoke to was was helpful . dont find them helpful 10 great service dawn was extremely helpful , i started the conversation extremely frustrated but she managed to calm me down , helped me resolve my problem and was a pleasure to talk to!if only all customer services reps were like dawn ! i meabt to rate you 0 on evrtything as i was not at all happy as i could not get through to any one so had to abandone call after several attemlts . im a asda customer & rang on behalf of my son i founnd your service very straight forward thank you 0, dissatisfied adviser was out of hours adviser .he could not help with my query .it is beyond me how xxx do n't have a 24hour helpline esp for business phones when you are a global company and have offices all over the world ! good service call me the reason i'am not happy is because i did n't get the phone iasked . not happy at 6am when credit not showing up excellent service 4 i have lost ten pounds in credit because my xxx phone keeps connectint to the internet on its own ,for system upgrades ,at least this was the explanation given. i have lost ten pounds through no fault of my own ,and all i was told ,was take the phone to a xxx shop. i now intend to leave xxx ,as the network ,sim ,and mobile phone are all yours ,and your customer service is woeful . xxx not taking responsibility for their own issues and instead blaming everyone and everything else for something that is clearly a general issue affecting 100 's of customers .get it sorted ! ! good service always helpful the response was curt with no intentions to actually serve the customer . the signal is rubbish and ure company wo n't do anything about this every month i go at least a week every month with out signal advisor advice very helpful stil no signal could not help my son , but hey ho , there r 4 of us at this address with u , maybe not much longer . just overall happy with the call quick , efficient and courteous no information on anything .i got the impression that if you dont like our service go somewhere else which is what i will be doing not satisfied the advisor was fine but your systems were down i spent half an hour trying to pay my bill and gave up i tried online too but no luck :( after following claer and concise instructions problem still not resolved very good network the people were polite and helpful 10 my query was dealt with quickly and efficently i have rang 4 times for help due to the internet not working on a new phone and i am still waiting for settings to be sent . too satisfied with xxx . very helpful & polite . the customer service is absolutely excellent .polite and helpful staff the lady i spoke to was polite , well informed and a joy to speak to .it made a refreshing change to other customer service agent i have had to speak to . that is what i think thanks just pleased with the speed of service . . had a billing problem the advisor explained it to me so i understood better polite , helpful telephone manner .informative and easy to understand instruction .unsure as yet whether can send and recieve pic messages yet ! good polite swift .i hope what he promised works because xxx are not much help it is because u were friendly and helped with the qustion yes the issues i had was resolved in a pleasant friendly manor not happy been waiting for my 2 new mobiles .still waiting it is the 3rd day had 2 take 2 days off work had 2 get someone 2 sit in my house just in case they get delivered .this is surpose 2 make me stay with you .thinking of going 2 another network who treat me better .not happy . that 's more than three questions . the lady ms walsh was extremely helpfull and gave outstanding advice , i am almost sure she is the best advisor i have spoken to in over 10 years of dealing with xxx he was very very helpful and courteous . took 2 calls .waited ages .did n't resolve query .difficult .still handset problem .not sorted . quic and easy pleasure good efficient service with no waiting . adviser was great , disappointed that i will need to go into a store to arrange handset insurance . i am very frustrated that a ph i hv had only since dec has constantly given me problems i 'm satisfied with xxx ,that is why i came back to xxx from another mobile network always had work to sort anything out with your staff takes 2 or 3 calls to do anything 1 person will say 1 thing when another will say something different you rip me off left right and centre and then its a fight to get my money back will be leaving at end of contract after being with you for 15 years very helpful very polite and cheerful good service from the lady after someone took ages not knowing what he was doing feels like he is a trainee staff are always helpful , usually very knowledgeable and above all , polite , very rarely do they have to call someone else because they do n't , wo n't or ca n't solve an issue and if they do have to , it is always done with courtesy and manners , thank you 0 problem still not resolved .there was no manager available to spk to x one net just does n't seem to know what 's going on with billing , whenever i call to xxx i 'm passed between small buisness and one net , my other lines on my account have been passed over to buisness so i 'm struggling to gain access online as there on another account number , this is all very annoying and no one seems to be able to resolve the issue not been happy as not been able to use my phone this is the second time in a couple of weeks i need my phone as partner is very sick and i use my phone for work because xxxphone is the best service the man was very pleasant to speak to and he got me wot i needed all queries were answered because my problem was still not resolved promised delivery on 6/3/12 but came on 7/3/12 .had to change work and plans to fit around your inconvenient delivery although your advisor was helpful ,hence why i marked him an 8,your overall service has been very poor .i have spent a long time on numerous phone calls to yourselves to rectify issues and have spent time waiting for phone exchanges to arrive ,only for them not too .because of this i have lost time and money and am still without the exchange phone i originally phoned up for.this is now going on for just over a week and i am very angry and disappointed with your service and lack of contact with myself second advisor was rude and did not want to listen .still have not received my texts of yesterday which means 8 are missing . speed of dealing with issue i need a foot massage happy that u sorted me problem out in secounds . q1 rating 9 due to coverage of network , q2+3 rating excellent as the service provided to me today was excellent . the phone iphone will not respond to the first phone call out on some accation becouse you showed me that i can do what i whant out of three i bought a pay as u go sim frm a xxx shop in and e adviser told me she has registered international thn top up 15pounds .upon processin e voucher i chkd balance and e 100mins were nt on .i phnd customer service and was told he has put ths on .i used e phn ths mornin for less than 5mins and all e money is gone and ca n't use e international freebies .am stuck and very frustrated as e guy who i spoke to ths mornin did n't want me to speak to anybody and instead he just put me on hold until i got fed up . whole experience was very good because i phoned customer services on tuesday and they sent me internet settings i didnt recieve them so i phoned again and still didnt recieve them , so they sent me an email with the settings and i still havnt got internet . fast efficient service problem resolved promptly very helpful , went the extra mile without moaning .seemed happy to help .i appreciated the good service : ) xxx sent a 16mb iphone to upgrade a 32mb iphone without offering me the 32gb option .so i have to do the entire set up operations again when the proper phone arrives tomorrow n/a nice guy , good service was very friendly and helpful it is long .if you interested i can tell you by email very help full he did n't listen and was completely useless and just wanted to argue over a 60p call that i never made satisfaction initially my phone was wrongly declared stolen by person or persons unknown and it has taken a week to get it fully functional again .with no exception staff handling the numerous calls remained courteous and helpful . call me ad cudnt explain .hard to say it in text . they fixed my fone very helful and polite staff you need to contact me so we can discuss . have been wiv xxx 4 years and find them excelent in help ,service,comunicati|n ,undastandin and friendly staf i find the service good . your very pleasant and clear the young lady name of claire was very helpful that is why my scorer was high thank u cause that 's wot i think the person i spoke to was not particularly helpful - a lot less than the person i spoke to a few weeks ago for the same reason . i have no signal due to faulty transmitters it happens atleast 2 times a months its rediculous .i pay for my minutes i should be able to use them .orange and tesco never have problems i am not happy with my handset .the keys are too small for me and the battery life is woeful .i have persevered with it but now ca n't change it .i offered to buy a new phone but asked for my almost new phone to be used as part exchange .i have been loyal to xxx and ca n't see the problem .using this phone for 18 months will breed resentment but i understand the company rules . cos the representitive was helpful and polite the team in the bayswater xxx store were helpful and knowledgeable but most all friendly nice , friendly attitude i was more than happy with the help and advice i was given and the advisor was very good really nice lady !pleasure to talk to and a bit of a laughefficient though and helpful service is excellent staff very helpful good once for through home systems because i was ,nt dissapointed in the respose i recieved . every time i call customer service the staff are so polite and helpful .they always do what they can to help and they 're very understanding good customer service no waiting time and very helpful adviser . quick service and the girl who answered the phone was excellent . your advisor was helpful and on the ball and so polite i gave low ratings as i changed my address over a month ago and i have had no bill and when i called to check my new address was entered wrong by the person and the person who i spoke to today seamed like there really did n't care about my problem issue was resolved really well , but i had to call 3 different phone numbers , one of which did n't exist , before i got through to someone who could help . because i am happy with xxx and my blackberry and have had no problems at all because i was delt with fast with no trouble i have been a customer 4 8yrs or more i 'm very happy 2day ! polite on pho-e but took too long to say could not help me , but really nice about it always very pleased with efficient service happy with service courteous and helpful advisor , quick to understand my issue , immediate response which solved my problem without delay or further call .excellently delivered service this time . the advisor i spoke to was very knowledgeable and cheerful , he managed to help me resolve my query and offered me all the options so i could pick the one i was most satisfied with .excellent call fab customer service not impressed havin content control on my phone i understand its for a reason but bein charged for it takin of then not bein able t get it of because i dont have credit card my partner tried n got declined coz of a pound u charge for it takin of plus the phone call aswell solved the problem quickly and explained the reason not happy with shop for not telling me it would happen the woman on the phone was pleasant but did n't do what she said she would do which was send me internet settings for the samsung galaxy y very kind and helpful happy with service my query was not fully resolved it was just good service and did n't have to wait in queue very good we have a large account with six phones .one is damaged beyond repair .and you could not even send us a replacement as a gesture .considering our monthly spend i thought that 's the least xxx could do .we got some silly excuse that 's it would cost too much .well you just might start losing customers .especially when the signal with xxx has been appalling in the last month it was as thou i was talking 2 a friend not just a golbal company where you are just a account number i 've spoke to xxx about 10 times today an all your staff have n't got a clue what there talking about because clearly i would n't of rung all those times the query i had was sorted out quickly and efficiently .thanks . i was very happy with the person who dealt with my request problem unsolved .asked for call back from manager due to faults with service .no phone call back received .after having moved from orange as a business customer to xxxphone i am not impressed with the customer service and network coverage as it stands so far the problem was not resolved and i will have to go into the local store to have them fax proof of purchase to the repair team . not good service would not reccomend to any one dont listen to customer n not trained enough to slove the problems ... good communication but still awaiting completion very helpful and what it deserves my advisor today was smashing , she cleared up a problem for me that was going on for far too long and the wee doll fixed it for me in no time woman very nice and helpful was good how they helped satisfied with service as query answered problem with faulty phone was resolved very rapidly with exchange phone to be delivered next day .could not be faster than that your operative was excellent - just the fault is still there -this has been on going for a while kind regards fast and helpful with my call it was just a good experience , unlike other call centres the guy who assisted me was engaging and knowledgable ! ! the cust service rep was very friendly and profesional simple query dealt with easily friendly helpful staff who deal do all they can to help did n't follow through to confirm my problem was solved . i 'm not happey ok good quick service excellent service .just as i 've aways had . overall my experience with xxx has been very good the help has always been quick quick , helpful and got done what i needed am a high usage customer .but didnt get the service id expect .went to xxx shop as instructed and problem resolved . i was chasing up the repair on my phone which i still have n't recieved and i dont know when it will be back but the advisor was incredibly polite , personable and helpful . brilliant , calm , competent service - great operator the advisor tried to be helpfull but ultimatey was unable/willing to resolve my problem/concern . the call adviser was friendly ,helpful&dealt with my call quickly &efficently very helpful very polite , extremely helpful , sweet mannered .nothing to much trouble .an absolute please to deal with .thank you for the pleasurable experience and the ease of rectifying my concerns good advisor , knowledgeable .shame deal ca n't be offered for calls for states good service because your phones are **** and after years of being with you and spending thousands of pounds its time to say goodbye **** all round my request seemed to be efficiently dealt with and my call was answered very quickly . just very helpful .indeed basically , ive been a loyal xxxphone customer for years , the main reason for that is because you have more of thd country covered than others evan on the beach at low tide , dungness , when most other companies ca n't get a signal karen was very pleasant to talk to i was quite hapy to be fair the first upgrade did not do what i was told it would .your web site is difficult and slow , the blackberry web site is worse .i have yet to receive the replacement phone . both people i spoke to did exactly as i asked and could n't have been more helpful no comment because l dont find any fault every think is spot on well spoken and sorted out all my issues without delay no the csa was very helpfull but people have been sending me texts and for some reason not received them all .where are they ? my query was dealt with professionally and politely overall gd customer service im so unhappy with xxxphone dont think the people dont know what there talkin about when u phone all my questions answered thanks professional company firstly , it took me 6 minutes to talk to a human .the messages did not cover all requirements & because i did not have my pin ( i never set a pin ) i had to call 191 4 times ! ! !it is a **** of a job to contact vod .finally no one could help me with the appauling charges v applies when roaming in s america ! ! good service the second ( or was it 3rd ? ) time around ! ! ! because it was a quick call overall i am very satisfied with xxx , hence why i have remained a loyal customer for well over 10 years .with regard to my recent handset upgrade , all staff were outstanding in terms of customer service q1 & q3 10/10 ; however one call handler gave me false information regarding sim cards for iphone 4 . i asked if i needed a micro sim ( my husband has the same phone and advised me i would need a new sim )and was told by the call handler it was not necessary as the standard sim from my iphone 3 would fit which is incorrect .fortunately when my new iphone 4 arrived a micro sim was included , this is the reason for q2 being 7/10 . good service all round . cause u 's took money without my permission and i believe i 've been way over charged my last fews call have been dealt with very well .many thanks .tony good service . answers based on recent dealings with your ` customer services `staff . friendly , efficient service from competent individual . i thot my advisor was pleasant ,friendly and very helpful .she knew wot she was doing ,and that is how a query should b dealt with .as a xxx customer, i have always been happy with the service . think xxx is the best network my fault still remains but hope it sorts out rude people at customer services no help at all ! my question was answered very quickly , politely & was very helpfully to me over all the man was very helpfull and understanding as well no the lady i spoke to was fine , but your prices are silly , but that 's in keeping with everyone else 's though excellent service received and the person i was talking to was friendly and very helpful . on this occasion i feel my issues will be resolved . i have always had excellent service from xxx both home and abroad , and have convinced my wife and our children to change to xxx because of the service .just a little bit concerned about call charges from abroadkind regards michael i called two people today and they both have been very helpful an answers all my problems i rang xxx to ask about receiving voicemail abroad last time i rang the answer given to me did not work hence the score of 0 i have not had chance to try it yet you 're online itemised billing system is rubbish .you cannot interrogate the statement properly .terrible customer service .makes me think of leaving xxx it 's a fairly basic omission .although your agent was very professional calm and polite . gud service they expect me to find their documents , and go to my local vphone store ?with proof of your mistake ?orange here i come ! ! ! staff wad helpful because its true because i like it just had all my questions and queries sorted with no problem . .and the customer service from xxx has always been good because i 've got an awful phone bb bold 9900 beset w problems and apparently i 'm not allowed to switch model cause i 'm very well pleased with all xxx has to offer and customer service is excellent because they were really patient helpful and nice ! and to be nice to people is important ! rob , then fergus in particular were articulate and helpful - a pleasure to deal with well it was good service excellent customer service on sorting my mobile broadband but technical advice failed on sorting the mms side of my wifes phone .after 4 attempts now surely the phones broken ? ? ? ? i needed to get my iphone connected to the web and he got it sorted straight away i have been with the same network for years so is my family n friends good service good value for money and staff are so nice and helpfull : ) althnugh fed up about inability to top up hence a generous 7. rep quickly solved difficulty ergo 9 x 2 no you asked for them . i was satisfied she would have been perfect but it seemed she did n't or could use the system that quick .it 's a good job i was off work to wait on the phone that long was very happy with the help i got for my problem had fone since oct 11 , repaired twice but probs again .new fone authorised but no stock .call cust svcs but no luck , long calls using my allowance .fed up been waitin and callin for an early upgrade .was told i could upgrade countless times on 15th only to be told your policy has now changed .i find the company totally un helpful , i have been a faithful customer for years and felt you should honour you 90day early upgrade .and will be cancellin my contract and movin to another company as soon as possible . everything was resolved quickly and satisfactorilly . no , your company have already wasted 5 hours of my time , i only bothered to do this stupid survey because noel was the only person at xxx i have dealt with that is n't a complete imbecile no advisor helpful , very satisfied with overall customer service on this occasion .listened to my problem and had it resolved quickly !many thanks ! my questions were answered , help was offered , and when redirected i was not left on hold efficient , nice helpful service . 9 because no one is perfect i am supposed to receive a paper bill as i cannot access my acc long line and not only have i not received a bill for the last 2 months i was unable to find out what i am to be charged .if you are unable to access information due to a fault then i would have thought you should contact me when the fault is cleared or at the very least send a text with the amount on . advisor said that she thought !that the terms of renewal had changed and i felt that i should have been notified direct polite , positive , efficient . i have tried to sort this issue out previously and i am still not sure if it has been done ! not great service overall from your company , you should hire more people like the man i spoke to who was great difficulty getting through to speak to someone . good service and issue resolved polite patient helpful and polite please pass on my feedback ive been with xxx for many years very happy would not go anywhere else .many thanks . im considering changin my network as tired of having so many issues not resolved isur after 6 weeks the problem was solvved effeciently and the advisor was very friendly understanding and helpful a great all round service with a helpful advisor i found the service great in every way i was served promptly to the problem i needed to be dealt with . problem resolved got exactly wot i needed . no very happy with the way my problem was dealt with all i spoke to today were very helpfull and polite .sorted my problems for me . i have always enjoyed good service in the 12yrs i have had an account with you . if you look at my account you will see i have been a customer of yours for many yeas that speaks for itself and the staff are brill . lady was very nice but we will see the outcome from her service , last time man told me that everything was fine and i need to call again about that xxx provides good services , i recieved the information i was looking for and the advisor was very friendly and helpful . i will be leaving xxx i have an ongoing issue that xxx fail to resolve the girl was a trainee i think and i asked about going to oz and if there was any way that my phone will not be barred in oz and if i can pay a lower tariff as a bolt on .at first age said no , nothing i could do for cheaper calls and nothing they could do to stop my phone being barred .i insisted there must be something as i have been before two years ago and i paid for a bolt on and had no problems .after checking again she said i could join passport and my calls would be much cheaper .if i had n't insisted i would have had big problems .it 's probably not her fault . the most un helpfull woman i have had the bad fortune to come across if my staff was as un helpfull i would sack them il be contacting trade & standards i had a problem with my blackberry service and wen i spoke 2 your adviser it was sorted within the space of ten minutes , i have been with xxx for ova 12 years and i would never change provider was very pleasant , and helpful advisors very pleased with the telephone call the first time i called jerry said no he will not do any thing for me and the girl who i was talking to the second time was more then help full 10 out of 10 she was very helpful as i was wanting my face book up and running this call was necessary because two previous calls had not resolved my issue .( this is why i rated 5 for my likelihood of recommending xxx on this occasion ). i rated 0 for the matter being resolved because of the two previous occasions where it has n't been. i rated this operator 10 because she was polite , professional and honest .she had to deal with the incompetencies of others and did so extremely well.apart from this particular operator , i am surprisingly disappointed in xxx .i have long been an advocate of the brand and the service you provide . my issue is still unresolved and is very serious i have 4 different contracts with xxx ( 2 of which are sim only ) and wanted to upgrade one of them getting a new phone but i do n't get any special offer or discount : a bit disappointing considering the length and extent of my custom . no well mannered and helpful the male i spoke to was polite , very helpful & easily initialised the new sim for the iphone 4 upgrade that we arranged in the dover store yesterday .however i had called customer care about 5 minutes earlier & spoke to a young female who told me that it could only be done in the store where it came from .my wife & i know the the staff in dover very well & i knew that they would n't have told us we could take the phone & phone to c the gentleman explained the situation fully and rectified it simply . adviser was polite and prompt . the first score was lower because if i could have logged on to the web page to remove content control i would have but the page is continually unavailable .the advisor that dealt with my problem was fantastic , he was polite and efficient . all ok rubbish network i feel as a loyal customer i have n't been treated that well and think i would be better off with another company being a business owner for 27 years it was refreshing to talk with someone so enthusiastic and helpful .in my experience such employees should be given every encouragement and support from their management to progress further . helpful operator in uk good service , i was happy . i got quick and efficient service .my technical problem got resolved and the person i spoke with was polite and friendly .it 's why i have stayed with xxx . problem w/ sim card was not resolved . she was helpful but ultimately i could not get copies of my bill i am very happy with kayleigh who i spoke with this mornin she was extremely polite and pleasant .i enjoyed speaking with her . the advisor was good and did every thing she should do , however i 'm on my 3rd exchange with the same fault and also got told today iphones are only one year warranty and this was not explained to me when i got the new handset .so i 'm pretty annoyed with that and hope the handset that comes out is working properly . coz u ask me ! we have had 3 months of terrible service and are now considering changing providers for our whole company i just cannot explain how bad it 's been useless absolutely useless ! got exactly what i wanted and quickly but wo n't know if the security code i asked for will work until i go abroad , which will be too late if there is a problem .other than that 10 out of 10 for service excellent service .very polite .solved my problem efficiantly incomplete answers , misinformation , and unresponsive staff ! had very bad customer service and advice and i am still waiting for them to sort out the problems they have caused . 9 the people i spoke 2 help me & were patient & polite as im useless with mobile phones .thanku had an excellent services the person that answered was very helpful i was very satisfied and happy with the service . my query was resolved quickly and with politeness .i was not happy that i was given something i did not ask for especially after i had previously cancelled it , there for i had not budgeted to for it .thanks for sorting it out i found that all the information was very helpful and that my problem was solved . professional , empathetic and speedy do n't understand that ? i was ask to comeback to a person who sold me a phone .so basically i have to now run across london and look for xxx official sales rep.what a joke ! helpful service would have been higher if the resolution was more satisfactory .i require to reduce minutes due to unexpectedly receiving a work mobile . i feel that i have still not received a proper answer to my queery .it is quite probable that you are right and i just do n't understand , but i just get dates thrown at me in answer and it is confusing .i will write concerning my queery . yeh iv bein on with xxx for 10 years nd never ad any problems then the past *3 days the members on me family pk nd others who arnt avent bein able to contact me at all via phone call nd txt message also me bbm nd internet as bein dwn and wen i rang up about an hour ago i did n't like the way i was spoke to of one of your team tellin me to go to a diffrent network iv never bein spoke to like tht ever prompt , polite , clear and concise .i wanted to accelerate my upgrade which was not dealt with in store but was over the phone .poor service in marlborough store where you are face to face and very good service over the phone . everything brilliant other than corporate discount has to be applied by making particular visit to branch for second time and was n't added on phone representative was informative and friendly . 0 xxx take advantage of their customers always have good service from xxx and all the staff are very helpful so thank you for that :-) my query was answered imediately with no fuss the person ( sam ) went out of his way to lend a hand .if he handnt handled it soo well i would definatly have cancelled my contract as the store person (khris ) from the grafton square cambridge store was very rude and unhelpful adam , the person who handled my call , was extremely helpful .professional and friendly and willing to go the extra mile to help .very impressive indeed . anytime i call u i always get quick freindly and helpful advice and help if i need x spent 10 minutes on the phone and got nowhere . good the service given was excellent and very helpful i have added a couple of new phones to my account over the term of he contract and each time it has caused problems .each time a situation is resolved , it causes new problems in the coming months .i have spent 2 hours on the phone to customer services this morning , as my contract was cancelled , with no notification to me - following something that was n't done by xxx .i have had 3 members of staff not being able to work until 12pm and clients not being able to contact us .all because xxx could not do what they promised to do a month ago . no good you answered my query and found the solution to a problem which i had had for a long time . guy i spoke to was helpful , efficient and pleasant to deal with . all my queries were answered clearly , quickly and professionally call handled very well .however my problem has not been resolved .hence only an 8 for xxx itself .the operator was very efficient . the lady was very clear with her instructions and helpful with her advice helped me with all the relevant questions i asked from him , thank u excellent service from a polite , friendly and helpful advisor . i feel your company are trying to rip me off good mobile service , fast answering call centres that are uk based , friendly and efficient employees satisfied , i think . no particular reason , just query resolved reasonably promptly my considered opinion no time well i have n't had any joy from your leicester store in gallowtree left 5 messages whether they hav received it so i could collect it .an i textrd aswell no reply .so annoyed abt that . the young lady , to whom i spoke was helpful and considerate .what more could one ask alex was very polite & informative individual .he went out of his role to help me understand on what i need to do was told in clear english what i had to do and it work you rip me off all the time and lie about how many minutes i have left making me spend way over when i ca n't afford it ! service was bad spoke too quickly - very willing but could n't understand what she was saying .prob my fault ive spoken to 4 different people bout the same problem .the first 3 all gave me different information and were not very helpfull .the woman i spoke to today was very helpfull and got my problem sorted today . good and satisfied excellent service so disappointed with service via email , no reply still after eight days and when phone up ca n't help and just tell you to email again , disgraceful customer service , still not convinced issue is resolved i was given no help , i was transferred to 5 different departments and no one could help me .absolutely appalling service . i had 2 take phone 2 xxx shop 2 get it sorted as doin what advisor on phone told me did n't help excellent all around because when i ring my network up they are polite and if i need help with anything they are very helpfull and im really pleased with it always a good and quick service no wasnt happy with the service couldnt help me with my upgrade because the adviser had different information that i had from the web site and was not listening when i tried explain what i had on the screen just what he had the person on your team was very helpfull she told me stuff i did not know i thought i might get better service from xxx but it seems you are not bothered if i go back to t mobile your advisor was very helpful . the reason for my '10' ratings was the xxx rep was friendly , patient and solved my problem 100 % call was fine and dealt with efficiently although it is annoying that as my issue takes 2 working days to sort i have to wait till monday so 4 days in total ! the advidsor , jen , was lovely and very helpful good service xxx has bad coverage and no 3g in my area .also the website sucks so im not sure id recommend it to a friend .the call today was great which is why i gave 10s for that very nice person i had on the phone and very helpful thank you . i 'm not satisfy wit ur service that 's y i 'm leaving the xxx monthly contract its consistently awful .the first person i spoke to was helpful and cheerful , the second sat there in silence when ishe was typing so i was confused at what she was doing most the time .still did n't solve my problem , the 'customer service ' menu is too long-winded and it is difficult to work out how to talk to an actual person , and i highly doubt this feedback will result in any changes .as usual . excellent changed from 02 to xxx thinking they were better . reneged on promise ,unresolved situation , no solution the girl i spoke to today was great but i was let down big time yesterday when my phone insurance rung you we had a three way conversion about the loss of my phone your man was terrible and his english was just as bad very satisfied thanks i have been a xxx customer for years , i had been offered a deal by a competitor and would have thought you would pull out the stops to retain me as a customer . why not if im happy with service thanks good over all service previous adviser dons't resolve problem with my phone insurance but now they do so i 'm happythx answered my question my problem was n't resolved n i was cut off ive been with orange and o2 previously and have had better service and value for money from both .also.both other companies have better support if i can no longer afford my contract !when i phone xxx its like you are all robots just trained to read off a script .not very helpful at all i 've had that many problems with this phone i 've started looking at other networks my low score for recommending xxx was because i do n't think you get as good deals with the iphone 4s as you do with orange ! my question was answered clearly , to my satisfaction . the outcome of my phonecall was positive and quickly achieved but the operator appeared to be in a great hurry to get me off the phone . all your customer service staff are very helpful and ho out of their way to help .i would especially like to thank all the staff i have talked to on the telephone such as rob and peter to name a couple of your staff members . professionalism , politeness and knowledge . firstly i have reported the same problem with my connection on a number of occasions and still my problem seems to be unresolved .secondly i do and have always have valued xxx but it just seems unfair that i 'm unable to enjoy the benefits of my phone due to my network problems .thirdly the operator who dealt with me today was helpful i do believe she tried her best to resolve my issues but i would have really appreciated a call back from xxx as it is not a free service and the actions i was told to take did n't work unfortunately . good customer service . the young man was very patient and helpfull dealing with my questions very good service and hopefully sorted out problem was n't happy that a sym card was not sent with my new iphone , should have been ordered by lady yesterday , but robert who i spoke to this morning was very apologetic and helpful .great customer service shown by him ! i was very satisfied with the help but xxx could n't sort it out .i have got to contact apple because i aked a very easy question ... ! ! ! friendly polite service .thankyou . the problem has been going on for 3 months and is still unresolved ,and it is ridiculous especially as it is costing us money . xxx give a good service & the young man i spoke to was very pleasant & helpful x did n't solve any off the problems still costing me a fortune each month and maid me want to leave xxx v good com understood what i wanted because on this ocasion things were sorted out good service the low rating is the silvery of phones which took over a week to sort i had two directors phones of line as pac code transfer was activated the rest is all ok you resolved my problem . lady wer down to earth and very helpful had a laug durin my cal young man very polite helpful i have had constant excellent service for a sustained period of time now had to ring back before the matter got sorted your service is terrible .your staff do not help .i have had a problem that has been going on 2years with out a result am about to change net work ! the lady that i spoke to was excelent and i could understand her language v pleasant young man who dealt with my question very thoroughly the guy was very helpful and explained everything wellsent by sandra san from ma cheeky wee fone ;-) my query was answered excellently precisely and i was very happy with the service good all round service , was dealt with as quick as possible and to a very polite professional i was replied 2 straight away told what 2 do and it was sorted in 10 mins just very helpful again al my questions were answered with no disatifaction tnks . 1 . top service from your team 2. treated fair in all dealing .3. got the right results that l needed .4 . sorted out in minutes .fast service provided .5 . nice and friendly .polite and caring staff .thank you for your kind attention . was very satisfied with service .have used xxx for six years and am always pleased with the services provided . becouse they r very helpful an i am pleased wiv the out come ov my problems satisfaction i requested a new sim activation and the process was carried out quickly and successfully without unnecessary fuss always very helpful i was told how to terminate my contract online , i have done it 3 times and got no reply .theywere no help what so ever very poor customer service given problem was sorted out this morning therefore satisfied with the advisor and the way it was dealt with .have had several issues with xxx per the last 12/18 months which have never been resolved therefor would not recommend them as a network provider ! please read my answer no1 good service overall service was okay but i had to ring you to correct mistakes made after agreeing an update .if i had not checked it would have cost me a lot of money . i was happy with everything call handler answered all questions and was very polite and helpful great service and friendly . not via text .no well they did what they said they would do , last time i asked for this i was told i had to go on the web.this time very helpfully and called me back aswell the girl i spoke to was well spoken and my problem was dealt way very quickly and effientlly i still ca n't register online .i have spent ages on the phone with agents and it is still not fixed the man that dealt with my call was very friendly and polite and sorted out my request very quickly which is always a good thing and it was a pleasure this time dealing with someone who new his job to a very high level i have n't got my issue resolved & wasted my time calling customer service . good service no your freedom freebee is very confusing to me and i suspect to others .your assistant was a great help but i may still change my supplier because the answer i got wasnt relly helpful bad reception in many areas , you 've scored 7 on q1 only because i do n't know the company who does better coverage . the agent who assisted today was efficient however i am disappointed with the service received at the kings road branch when visited it back in jun 2011 in order to switch to a new price plan .the process was confusing and unclear as the agent seemed to be getting confused between the different plans .by looking at how the process was handled then , it is now clear that i was recommended the wrong plan .i was given a plan included of 900 minutes when , if looked at my previous bills , the agent could have easily gathered that i never exceed the 400 mins .this caused me wasting lots of money in the last few months for a service which was clear i would have never used didnt solve the problem everytime i ring xxx they go to the nth degree to help me .xxx will have my custom for life as long as the customer service remains as high as it does .please give my genuine thanks to the lady who took my call this morning .she could n't have been more helpful i gave my rating because guy was very helpful wasnt on hold for long at all .xxx is always very helpfull .have recomemded xxx to other people . couldnt understand the advisor person who l spoke to was very helpful , her customer service skills are excellent . advisor very helpful , pleasant and knowledgeable .havnt yet followed up the advice so unable to state for certain its usefulness advisor was very personable - polite - good product knowledge - gave appropriate information .all in all ca n't do better . it clarified my problem and rectified it quickly .great result thank you . fast polite efficient iv had 5days ov problems trying to change my number its cost me money to contact xxxphone on 3 diffrent occasions for some thing that should have bein resolved after my first contact to with xxx and stil the matter is not resolved i wanted to renew my contract , i went instore to renew but found that carphone warehouse offered a better contract with another provider .the suggestion from you was that you cd give me a better deal by phone than instore but i went instore so do n't find it acceptable to have to then phone up .also your coverage has dropped off recently and is very poor even in central london . i 'm happy with the service q1 there is no incentive 4 introducing a new customer .afterall this is business man !money talks . i do n't think the person did n't want to listen to what i had to say when iv had the same problem sorted by one call wish i had never started this contract iam very unhappy ! as had no fone due to ur signal which meant i cud nt make or take calls or use bbm an internet alday yesterday an dnt think 2pound is very gud compension she was lovely the person i spoke to and really helped me she was quick , polite , helpful and friendly they werent resolved with one call-it took me several calls to resolve my issues ,and are still not 100 % ! ! ! ! no curtesey phone difficult to understand opdrater number 2 no time frame could be given to when i would get my phone back excellent skills and focus on listening incorrect information , plus not happy with second line support who would n't recognise my issue good service received very helpful answered all questions quickly and very patient with me ohh and 'phones 4 you ' are partly to blame too so dont feel too bad i think your company is useless , although this time i thought the lady i spoke to genuinely tried her best . no new mobile phone be been delived mark was friendly , listened , helped & made it easy for me to understand .i 'm not the best technically .he deserves a thank you my query was handled very efficiently .i got the result i asked for .the operator was very courteous and knowledgable .that is the reason i have been a long term customer with xxx . operator was extremely helpful polite and friendly , explained everything as in why i had to wait and gave as much help as possible we are in a poor area for reception ex32 7nj but your team gave good advice about the current mast problems and gave me good feedback as to how you are upgrading your whole network to improve this .we do hope that you can as we rely on your network as a family and look forward to using it extensively in the future . advisor was very helpful and understanding and went out of his way to help me .i am a pensioner and a loyal xxx customer and made me feel appreciated thanks the help was great first adviser said there was no charge on my account ...this was wrong .then i find the charge myself online , phone back and the second adviser says he ca n't do anything about it as the bill has n't been made up yet .after insisting that i will not be making 3 calls about the same issue , he then was able to help .but only because he is on duty tomorrow ...so i still have to wait and see if the matter is dealt with tomorrow .overall , not what you would call a stellar performance . your guy was very helpful despite request wrong and inconvenient direct debit date set up .hassle to change .ridiculous charges to ireland .polite advisor problem not sorted ! ! ! knew what they were talking about i had no problems at all and the call was handled very well good helpful service . no coments .but one suggestion poor net work to deal with .thx . because your repsaded failures to fix the problem lead me to want to change my provider first class service as usual . enquired about ipad3 and getting it through xxx .unfortunately i could n't be given any info/advice which is understandable as it 's not available yet , but i would have liked to be put on a waiting list to be contacted when it is available as i 'm a good customer . i have had two inferior handsets delivered in 2 days , a credit was meant to be put on my a/c & was n't , i lost my internet connectivity in the meantime and have been generally inconvenienced .a bit of a shambles really .the one saving grace was the helpful , attentive attitude of staff on the phone ! fast efficient service very satisfied xxx denies cell problems until i pressed .i was kepy on hold for far too long .no apology given for almost 3 months .withoutservice . if i have any questions i always get a proper answer and the uodafone are always keen to help and very well manered yes person was fine xxx service not historically not really , too busy 10 9 for good communication . i spoke to 4 people who made promises and broke them and lied to me .however , the last person i spoke to was amazing and solved my problems with ease .i am very disappointed with the service and how long it has taken to solve my problems .i am very angry with the customer service .is appauling and i wo n't be recommending xxx to anyone ! ! ! the advisor was friendly and helpful .however my query was resolved to my satisfaction and i will not be staying with xxx once both of my contracts with you are up for renewal good service because i always get excellent service from your staff and they are always helpful polite and brilliant at sorting problems manager never called bk after 48 hours phone bills are wrong and constantly getting cut off while on hold to a adviser ratings are based on the length of time ive not had my blackberry handset and think the service should be quicker overall service and friendly staff i was happy overall a very fast response to answering , no waiting around and i was at work .very polite helpful advisor who was very cheery .and a fast amendment to my phone so was very pleased !thank you helpful advisor who solved my problem quickly . good adviser i neva got wot i askd 4,payments r 2 high,cant change or cancel my contract until august which iz unfair ,whole contract n xxx iz complete joke ,wil b cancelling at end of my contract straight away new upgraded offers me rubbish advisor great i feel rippt off and i dont think she was any help at all i was cond into a cheeper tarif but paying more i think ive used it less the man i spoke to was extremely helpful and nothing was too much trouble i have always had good experiences with xxx .this time only half my problem was resolved .the person i spoke to was very happy , polite and friendly . xxx caused the problem that resulted in my calling to customer services for a resolution .ridiculous and unnecessary hassle . no although he couldnt help , he told me why n where to go to get it sorted i .e xxx shop , he was very polite n did not make me feel like an idiot . i am not very happy with xxxphone i am changing from xxxphone i feel you have very very poor customer service .it has taken 6 phones and my issue is still not resolved .i wo n't be staying with xxxphone 0 out of 10 friendly person & helped me out my bills are always high . .to much extra charges xxx are the best bin wiv xxx 4 6/7 yrs nd always bin gd but deserve some free bs because im happy with the service i recive i have not been happy with my recent upgrade i feel i was mislead into my contract over all happy with xxx the lady i spoke to today was very helpful cheerful and the best person i have delt with over the many years i have been with xxx i got the answer i was looking for check my account , catalogue of problems for 7 months and still ongoing , currently unable to use phone at home .technical support are anything but , do n't listen , do n't understand your problems .spent over a week spending many hours on the phone talking to numerous people getting no where , repeating myself only to go through same saga time and time again . accurate fast service yes you dont want me as your customer we will make altesnative arrangments was very helpful , patient and understanding bloke on the phone was good now leave me alone ! very good cl overall i was very happy courteos and affable . xxxphone is a good service x wanted a new phone but an unhelpful response . i will ring you soon to discuss on my call thank you . happy they were quick and effective to solve my problem . she was verry helpfull and xxx is the best but a bit dear . great , quick service .very knowledgable sales adviser . very good tanya the sales assistant was very pleasent she helped with finding the right phone and made my visit a pleasure i would defenatly recommend . thats what i think ! just as i expected and glad to go back to xxx s a very helpfull great service from the moment i walked through the door .young lady was very helpful could not help enough . 10 from moment entering newbury shop sales person liam was eager to help & did so effiently . helpful advice in making my phone choice and friendly customer service steve and nick were great , helped me with every question , got me the right contact , set up my new phone and were funny , i had a really good morning ! everthing was explaned in terms that were easy to understand .its also nice to see a smileing face great job thanks xxxphone was made to feel welcome .sales staff very knowledgeable & helpful .did n't feel pressured ir rushed at all . he was knew what he was on about ,very polite and patient with me to question one i 've never had a problem with xxx service to question to the sales people were very friendly to question three no freebies for two years service purchased cover flow no discount little things like that make the experience even more enjoyable very helpful and quick service .pleasent staff the employee was very helpful and got me exactly what i wanted politeness and friendliness of staff .i used the retail shop at xxx hq and when ever i go i 'm all staff are always polite , friendly and helpful .on this occasion i was served by tim great sales person in store ( iwona ) , very friendly and knowledgeable .spoke other members in the shop as well and were all very helpful .for q1 , i would like more value in tariff rates . went into the shop on a whim , asked a question about my tariff and got a immediate answer and changed my contract .first rate service with no pressure selling , so refreshing . 8 due to wait as very busy but when seen very nice and helpful the sim card they sent was defective more time without being able 2 text.the wife had 2 travel into newbury 2 get it sorted i got what i wanted , very easy , friendly service .there is nothing more i could ask for . my pleasure .very friendly service , welcoming and interested in helping .and my issues was resolved efficiently and effectively .nice job ! sales advisor was very thorough , could n't been more helpful , even delayed his lunchbreak .in retrospect i wish i could have kept just a few more call minutes but new phone is lovely & i will stay with xxx excellent friendly and informative service very good and helpful service + i like my new phone members of staff very friendly extremly helpfull went through all relevent options .xxx always have packages that suit me . the young man that helped me yesterday , les was really brilliant nothing was to much trouble for him . friendly , efficient , knowledgeable , but i found one thing not working when i got home .a visit 2 shop nx day put it right good prompt service .was offered s deal that met my needs . it was a quick , friendly and 'to the point ' service . such good service very good service and really nice guy providing a giod service staff were polite and helpful appalling service for my phone repair ; after many years with xxx i will move to another provider . been with xxx since they started but going downhill fast .i 'm having to call constantly to get mistakes resolved .i 've had promise that i would be called back and nothing happens .having dispute at present .used to have 4 contracts with you but now 2 as both daughters gone to orange .so are me and wife when we can . good service , got what i wanted . i was very happy i like xxx xx the reasons 4 ratings r for the way my problem was handled and 4 how quick it was sorted i called as i wanted to know when i was due an upgrade .i wasnt queueing for anymore than 3-5minutes , the lady on the phone was polite and i could understand her clearly , she webt through security questions without fuss and told me i was due in uograde in 2 days and to call back then and they would help ....simple would be 10 out 10 but spoke to 3 different operators about the same query , but all resolved so happy i already did long silences where i was not sure if i had been cut off everything worked fine the laby i spoke 2 earlier was very help full since i been with xxx vone no one explained things that well still not resolved need a pac code because i was very satisfied with how my query was handled and i was also pleased with the politeness of the person who took my call , she was very polite very helpfull & polite people great service . quick efficient friendly the advisor was rude and no help ! agent was frienly and accomodating after speeking to one of you operatives called daniel from upgrades who was very abrupt and spoke over the top of me , i then requested to speak to a manager and i would like the telephone recording to past on to management friendly clear english voice spent time looking into my query to come up with best option for me i feel i should not have had to phone up in the 1st place .when i eventually got through to customer care after being on the phone for approx 20 mins all was resolved . was give the answer to my question and that was it even after me saying i will b leaving after being with u for over 10 years no advice or options give felt it didnt matter the customer advisor was clear , concise and explained timeframes and procedure .then they replaced my phone free of charge and in ano efficient manner-all in all a very good service and i have since passed this on to other friends .thanks the adviser was helpful .not sure if the problem is solved with the internet connection is sorted tho . smooth efficient helpful advised that loyal customers get a better deal regarding upgrades , i have been a xxx customer for 5-6 years and had no complaints to your service but when i told you i wasnt renewing my contract with you and changing networks i just felt i wasnt a valued customer and nothing was done to keep me on your service very prompt service the advisor had excellent customer service . very good service and helpd me with what i needed : ) alicia who handled my call was very efficient .my request was not the norm and i was expecting a negative response however she solved my problem and offered a further service to me which i will complete tomorrow by upgrading my price plan .thank you alicia . upgraded phone recently , turned out old sim was causing problems , been trying to sort it out for weeks !really not happy with xxx and would quit if it was n't for contract .advisors have been patchy and generally unhelpful and manager has not yet called me back , on second attempt to receive a callback , not expecting it to happen really . . rubbish ! too many errors in the last 3 months and not great service for business users i called to have content control lifted on my phone .i was told that it was done .and it is not ! still unable to upgrade which i think is wrong hence why i would n't recommend highly .still thinking of leaving xxx because of this .my query was dealt with efficiently even though due to mast upgrades my calls are still dropping out and i was promised a reduction in bill .this , to my knowledge has n't happened excellent assistant this time ! just very happy with the service received personality based because my query was not resolved . the customer service advisor i spoke to was really helpful and nice when i got to the right department ! ! ! was satisfied with outcome of call advisor friendly and helpful .would like them to call me back though as i decided i would take the offer up after thinking about it polite , efficient , knowledgeable , resolved my query there and then . 10 i have so far had three failed deliveries from you this week .mark who i spoke with today did not want to take personal responsibility for my problem .he has booked another delivery for tomorrow , which is not convenient .i now have to phone you for a second time today to cancel it .very very disappointed .if this is not resolved by tomorrow i will cancel and go elsewhere . the lady was very polite :-) only got 0 + 1 on keypad totally satisfied the assistant at xxx was wonderful !solved all my issues .i really needed all to be in order & set up before i went away .fantastic service !thank you .fiona watson the call was very quick , no waiting , person i spoke to was very friendly , the issue i had sorted the way i wanted .thank you issue was resolved very quickly , with good manners and professionalism . yes sure can cause you sorted my problems with ease thankyou bill xxxx my problem is not resolved .i need someone to call me back . questions were answered the xxx staff are good and allways try to give u the best deal and help you about any problem you have , that 's way i like to stay with xxx .thank you overall quality of service in the area has been deterioating .advisor muttered and spoke very fast at times made worse by poor signal quality . the problems were resolved in 1 fairly quick call the person dealing with me was polite and efficient its just that i 'm not happy with the hand set i think its so slow and every thing i have been told 2 do dosent help speed the phone up to get the internet it was very good i have been messed about for around a week now and it 's continuous hassle and quite frankly starting to frustrate me the people i spoke to were very helpful but i do n't know if the issue is resolved yet the advisor said it was done and it was n't you did n't resolve anything .all i wanted was to send an mms message .got no help found out what i needed my last call was dealt with quickly and efficiently however a call i made this morning i was transferred to about 5 different people before it was dealt with . quick efficient service being passed around too many operatives who seemed unsure of what i needed doing . no loyalty from xxx .very poor service and i 've basically been called a liar . very good the person i dealt with was fantastic .he was friendly and knowledgeable .unfortunately , my internet was n't brought back up with the rest of my services so i had to ring again to get this done .but all in all , a really good call .thanks ! my phone has had a fault with it 3 times over and i live a fair distance from the xxx shop .i wanted a replacement phone and the customer advisor in the shop recommended i ring yourselves and request a replacement handset .however i was denied this and the best offer was to send it for repairs which it had already been numerous times .any other company would replace an item after the first time of repair but the 3rd is a joke !i can see i will get my old handset again and the same problem go wrong so i will waste my time , money and petrol for you xxx thank you so much as i put money in your pocket every month for nothing ! . very pleased with the service and how the man explained everything customer care was excellent .was dealt with in a very friendly , polite and very helpful manner .many thanks . adviser really helpful but could not solve issue as problem with system will be trying again later not really , no .i 'm busy . dealt with efficiently and politely but did n't actually solved problem very disppointed xxx wasnt able to offer me good enough package as a long term customer .iam leaving xxx as a result of this and going to o2 . question answered , problem solved my request for return of a phone for an upgraded version dealt with quickly and in a polite and efficient manner quick and efficient reply i have explained tht in my txts easey to talk to and very good she new the problem straught away .great . the person i talked to on the phone .she was very kind and helpful . when i upgraded recently xxx did not ask or carryforwardpassportor family .i called for family and xxx did not suggest i also had passport .i called on monday at the airport toads passport ,followed your selections then got a recorded message that the office was closed , so my response reflects the overall experience asking for service on a single issue from the call centre the lady i dealt with was very efficient and dealt with all my problems well .so thank you ! friendly and efficent very easy and helpful i have had a xxx acct for over 20 years and have been totally badly treated today , being sent a faulty handset .i have wasted so nmuuch time today setting it u again which i will have to go through again tomorrow .i have no coinfidence in xxx any more and will reconsider my contract when it is due for renewal . i have been with xxxphone for nearly 10 years and will never renew my contract ever again . 10 the issue was n't resolved but being looked into... you do n't seem willing to help customers in financial difficulty , happy to take every penny i have though xxx is number one your representative completely failed to clarify the matter that i raised and did not seem to be in a position to ascertain the facts behind my query , nor to grasp my concern very good service ca n't fault it really pleasant helpful representative , clear and easy to understand , patient and friendly . excellent customer service . my phone was stolen and xxx didnt have the one i lost and i didnt really like the ones offered .i had to choose one anyway .they also said if i dont like it i cant swap it for anything else .which is unfair when choosing an unknown phone . helpful and friendly advice and answers well ive been with xxx for many years and ive never been offered anything for free for my loyality .noteven once i have not recived my settings 4 picture messenger can u help me helpful , courteous and efficient . on this call i had good customer service , the person knew the answers to my questions and was able to give me my choices clearly and was not to pushy .a credit to xxx i was bit clear about my queries .. ! i was very happy with all my contacts with xxx . fact good customer service deserves praise . suggest you call me back that would be a start i have been told 3 different dates as to when i can upgrade my phone .apparently this is due to systems currently being upgraded .to me this is misleading .i have now been informed that i can only upgrade my phone 2 months after i was initially told i could .i need to upgrade as my phone no longer works properly .when i inquired what i could do in the interim i was told i could buy out my contract and the advisor was uninterested when i said i would probably do that and then leave .this is not what i would call good customer service .i was never informed that the upgrade policy had changed and it was one of the perks for staying with xxx .i am very disappointed . i rang earlier on today and the first person i talked to give me wrong explination about the problem i had with my phone but the second time i rang and spoke to a different operator she sorted my problem out straight away tried 2 report that there is no network coverage where i live , held 4 7.5 minutes then gave up .was n't told i was being put on hold so must assume that i was cut off but no one called back .husband also tried 2 report the problem from his phone and was told it was his phone only to find out this evening from someone else in our village that xxx are aware of the problem and that you hope to have it fixed in the next 72 hours .we have had no signal now since sunday and no one seems 2 be taking us seriously .not very good when we are paying on contract . problem might be resolved we wo n't know till next month , this is the 3rd time i 've had to call for same problem the member of the team was very helpful - he was able to unlock my online account in no time at all .very polite and a credit to xxx . good customer service . excellent service no i love xxx i wanted to add another phone / line to my existing contract but its now 65 just for the same deal and its far cheaper elsewhere .was n't very helpful either and did n't try to sell after i said it was too expensive great customer service ! he was swift , to the point , polite and effecient still got the same with internet with no help at all milk chocolate hobnobs i have no problems with xxx my query was resolved in a fast and friendly manor and the advisor was polite after 4 weeks a fault has still not been rectified .i have been with xxx for 20 years , if this type of service continues then i am unlikely to make 21 years i have been waiting for two days for a call back and it has n't happened yet very polite an answered all my questions to the best of her ability you only said 3 questions you aint getting a fourth answear :d still waiting to find out if the issue is resolved .results of the survey may vary at a later time .agent was helpful and polite . i was the victim of crime , needed the assistance of xxx to stop my device and either replace it or stop the payments and there was no sympathy or empathy from the consultant and no flexibility to help me in a very traumatic time girl was really helpful and knowledgeable very quick to change my priceplan and helpful see q1 - do n't expect to be passed from pillar to post ! not by text its too long they seamed completely disinterested in trying to help , not looking for a way to help , his hand are tied as he said . excellent service service is and always been a1 over all very pleased with customer support and my problem was resolved quickly .many thanks good understanding of my questions and good outcome and advice from staff member customer not good spontaneous thought . i always find xxx answer the phone call quickly and do n't have call centres where you ca n't understand what they are saying received all the answers to my questions in a clear and friendly manner the adviser was really helpful and provided outstanding customer service .he was polite , attentive and dealt with the issues efficiently . because they were both extremely helpful and efficient in sorting out my queries :-) not the answer i wanted for first query but it 's part of the contract so ca n't complain but resolved slightly in another way ! the person i spoke to was able to answer my questions with no delay & in a happy manner advisor handled my query very well .even having a laugh when she got tongue tied at start of call .kept me informed of what she was doing and made me feel at ease for the call pleased wit the help i had . understood the problem i was experiencing , and rectified the problem straight away .so all good this end again .cheers . all work as expected first time . my call was dealt with simply , polite manner my additional query answered without quibble . 10 this is how i feel the lady i spoke to was helpful , polite and gave me the information i needed very friendly service but issue not 100 % resolved and requires follow up . unsatisfied with xxx but advisor was great because that 's how i feel about the service because all the adviser 's were very helpful and kind . member of staff i spoke with was excellent first class . the operator helped me as much as she could , understandably certain queries would involve other departments outside of hers . good service and gave extra help and advice no manager .no one had knew what should of been done 3 months ago .ive now got a bill from a landline that was soposed to be ported .spent a hour of my time waitng .still unresolved .and i have to go back tomorrow for more of the same . iv been so fcuked about the last 2 days because xxx have a major issue with their sure signal not working when connected to bt infinity and they refuse to acknowledge it or fix it if you are serious about this survey then call me to discuss .07932 155177 but i do n't expect you will as you do n't really care about your customers john bradley ive had no probs in the 2yrs ive been with xxx so would recommend my query was handeld fine he was polite gave me all the facts i needed but couldnt resolve it 2day good customer service i was given all the info that i required and she was very helpful about explaining the xxx passport top service no when the man hold my phone i told him my problem and just still tell do this do that .i siad its diffcult for mestill like saying he is thinking .i do n't think you give me great helpd even no speaking anymore .i just need again .but the lady have patient help to me very friend polite and helpful advisor . previous experience of xxx has n't been ver good .satisfied my query was resolved but not very flexible on price plans .no warnings are given if you have gone over your call allowance .the advisor was very helpful and friendly so pleased with the customer service on this occasion . problem is n't resolved the call answered by question . what a difference from a previous recent experience .my query was dealt with there & then by an excellent cust svce advisor - she owned the prob and dealt with it until i was happy with the result .there was no passing me on to other depts or forms to fill in .i hope to receive the same level of svce nxt time - would like to see consistency . the adviser , was competent , polite and extremely helpful , i have no complaints what so ever .i am very happy with the service i was provided with . serviece at xxxphone shocking no one talks to each other to let pepole no wots going on i asked for my settings . .i am still waiting . please call me to discuss i am going to close my account my call was handled quickly .my solution was resolved .the only negative thing is the advisor leaving a long silence on the call . your staff are great but your policies and procedures are utter rubbish and i am one loyal customer who will be going over to a different service provider a .s .a.p unhelpful staff i just did - problem not sorted .cannot receive emails since yesterday after phone upgrade i have been told three different stories by three different xxx representatives and feel i have been messed around a little bit with no one having the confidence t solve my query very pleasant and satisfying conclusion man was excellent , efficient , helpful , cheerful . they helped me in every way and i was happy with it . i 'm very happy with xxx and the service they pervid i was passed into a department after 8 minutes and the person answered the phone , let me speak for a few seconds and then hung up on me .no resolution , disgraceful customer service .i will be writing a letter of complaint regarding the same . initially on the change of last contract:-) not happy after getting the 1st few bills:-) and your staffs later explaination .not happy with your responses .i know full well i can take it to any shop and ask if it can be sorted or repaired .but with it being on a contract you shud change it .i cant work without a phone .i 'll just have to wait untill it decides to work .i 've been your customer for a very long time:-) may be not for much longer . unhelpful , problem not solved , rude staff , want to cancel my account this is the fifth time we have called to deal with this event and we are concerned with xxxs service to business customers ! feel satisfied that i was guided through website but still struggling to get the information i need from the billing website i have been having problems with phone ,xxx said change the sim .call today set up new sim on existing number ,that went ok ,but has n't solved original problem its how i felt because it has taken 7 phonecalls - 5 of which gave wrong / conflicting information and 2 visits to the xxxphone shop in watford this afternoon before i finally got someone who had any idea of what needed to be done to facilitate my upgrade .quite frankly i had lost the will to live , it was ridiculous was polite and answered my queries well exceptional politeness and helpfulness in my exsperiance they 've not been helpful in the xxx store plus not very good tariffs adviser was good but due to the system my ` content control ` has n't been lifted very polite excellent ! have already said advice given did not solve problem i got a good service and my query was answered very helpful adviser your services are fine apart from my problem has not been solved but the opperator was polite . that is how i think the service was the reasons for my ratings are that found the person who dealt with call was very polite and helpful , but was not happy with the company policies of no warning for credit running out ,and so when credit has ran out i still get charged for calls without even knowing credit has run out.and also the fact i have to pay more on top for certain numbers when most months i dont even use all my own minutes ,find these things unfair and make me feel like changing company you speed more time asking silly q ! than sorting out faults ! very friendly , helpful person who was obviously knowledgeable about all the systems and gave good relevant advice .i was impressed and would feel confident that any future iossue would be dealt with efficiently . the purpose of my call was to enquire how to buy out of my contract .i will never recommend xxx to anyone .however , the girl i spoke with was very upbeat and helpful , she explained how to go about what i want to do . the gentlemen really helped me out i do n't like being patronised or spoken down to .nor do i enjoy being left in a queue listening to music for ages to on avail .very unhappy indeed .i am changing providers even though i am a shareholder . no time to do that . the guy i spoke to was very helpful and a pleasure to deal with . problem solved efficiently service was ok but slight negative because first person could n't resolve and i had to wait to be transferred the woman i spoke 2 was veryi helpful and explained everything . good service very clear , polite and helpful 5 months of **** and you do n't help every thing a ask was handel very well and she very clear and understanding so top mark 's .thank you noel kerrigan . i just wanted a new phone as this ones **** you are maintaing international standard your operators were helpful and the tech support effective not long before i got to speak to person .two questions both dealt with quickly too long.passedfrom pillar to post .unable to sort the issue which has gone on for months ! . because becky was very knowledgeable . xxx hav mislead me about a student discount as suspected the connectivity advise was useless .back to googling for potential fixes . not fully happy with original information the service cannot be faulted simply the quality of service and assistance i received from your agent a credit to your company . good service good customer service resolved problems everyone i spoke to was very nice and my problem was dealt with very quickly and professionally they was very polite and helped me the best almost a ten year customer ...no replacement phone offered .will tell everyone ... reason 1 . once verified by 191 operator i should n't have to be re-verified by insurance operator ( interoperability of systems ) .reason2 .key info regarding handing in phone ( ie data wipe/backup ) was n't offered , had to be asked about . he couldnt do what a visit to a xxxphone store supposedly could problem not resolved .not the fault of the girl who took the call .have phoned a number of times , left the phone with local store to reload software , had it sent away , no improvement .now had the phone since i upgraded , without internet or email .gave wife iphone for xmas , also with xxx and it worked straight out of the box .if xxx ca n't sort this after 16 years with you , i 'll swop providers and wo n't be back . . plus i wont be renewing wife 's contract either , regretfully . i have a problem with my phone , i have been waiting for a call since lunchtime and have heard nothing so not satisfied ! not happy with avin 2 pay 4 post good service and helpful . because xxx is good contract and connection and every time i ring up there always polite to me like the girl was on the phone just then therefore i 'm happy to be nice to them its all about manners , witch manners do n't cost ! ! ! i feel you should allow your customers that are on 24 month contracts more lenience with downgrading tarrifs or upgrading after a year into the contract !very disappointed when i was given the contract i was told i wud eligible 4 upgrade 2months prior 2 the end date , i know have been told u hav changed this policy , i previously called 2 block a number i was told the number had to be the last caller , when i called today i was then told that you can not block numbers now was please with the result of my query and the manner of the your agent they did not seem to bothered if problem fixed or not although pleasant enough thanks .finally , please could you tell us the reasons for your ratings ?it took ages to get through on the phone line when i got speaking to a customer service agent i think her name was kylie she was very polite and deal with the enquire quickly and efficiently good services the advisor was well spoken treated me with respect and solved my problem quickly .i was very happy with his attitude and efficency .thank you nothi g wrong with the advisors but the way you guys work is **** you block my number when it 's the other number that is in debt absolutely rediculous i will cancel when my contract is up xxxphone are money grabbing **** i am absolutely disgusted how i 've been treat .the advisor has offended me very deeply poor customer service i have excellent service from your team .polite and well experienced in their jobs . 19mike no advisor was very courteous and efficient .his interaction with other departments , however , took a long time and it took four separate calls to diagnose the problem .this is not a reflection on the advisor but on the systems he has to support him .overall however the experience was positive i was declined on my credit rating on trying to get another contract but i already have two accounts with xxx xx faulty phone required replacement .i did not know i had to leave my old one so was not happy with day of delivery but the system had locked in request and so i had to ring back the next day and rearrange .when i called the next day despite repeating twice that i needed to change the delivery address it took a third attempt to get it right . she was very helpfull and very nice the pleasant response to a probable everyday problem i like voderphone and its a good network very helpful advisor .sorted my issue quickly and was very polite ! you started charging for something that has been part of my contract for years .the advisor gave standard stock answers when asked why and refused to transfer me to discuss the issue .i said if it could n't be resolved i would look to move my contract she told me to email via the website as she wouldnt give me any details to complain .no answers to my questions and appalling customer service very helpful and polite service good ? ? ? ? ?all 3 i spend a lot with xxx .i have lost my mifi and am told i have to pay for sim good service usually have a good service all round with xxx.customer services are usually helpful and polite .only ever had a couple of problems during all the time i 've been a customer . because her got it right at the first attemptt becausee u have not sorted myy updatee can u tell me whyy ? polite , efficient and new what he was talking about . good service all round because she help me and thank me and she had a caring voice security breach raised by your staff .how do i know all is safe . good service everything was sorted ok the advisor was very good but my patience is running thin with a seemingly ongoing issue ! good overall service .agent was n't aware what products are kept in store . the advisor was polite and very good at his job , only problem my account was in my dads name and got changed to mines 3 days ago and i could n't activate my sim because it has n't been changed yet . satisfied with service . i thought the service was first class and is the reason i use xxx just wanted to notify change of name , had got married but they said i had to show id at one of their stores .at present due to circumstances i ca n't get to local store .all other utility companies willing to change over phone just not you ! i have been passed from person to person with no one taking responsibility for sorting the problem .it is 10 weeks since my first phone call and no money has been refunded .if we get no satisfaction we will sue your company for the hundreds of pounds you took out of our bank account illegally . see last text english speaking and helpful because i 'm bored qu1 - on the surface the operator was helpful but im unsure as to whether what she said was going to happen , would resolve the issue .qu2 - until matter is resolved its hard to rate the interaction .qu3 - i dont know yet whether i was fobbed off with a time-wasting exercise just to get me off the fone or whether what the operator said will happen will resolve the issue . on the first q for the past year i have been put through to a specialist team , who are very rude and condersending .( apart from today ) .the other q the lady that answered everything and was very helpful .i had many issues with xxx which in the end was resolved . i still think xxx could do more to cut costs or if not cut costs upgrade the network for better 3g coverage .it is terrible for smartphones all over my area , and i get nothing data wise for my money .poor show on that front .but whenever i have a problem customer service is second to none , much better than my dealings with three , o2 or tmobile . i was really satisfied i have got everything i needed really good service .from xxx clearly using uk callcentres with staff who understand blackberry every person i spoke to was very helpful and polite i did not get frustrated at all where usually with these type of situations are very frustrating especially losing my phone it made a very easy and peaceful situation and i received a new phone in a matter of days .thank you very much call answered quickly , tech guy spot on !let 's hope the sure signal sync 's or we will doing this again ! ! i was very satisfied tony has saved me a significant amount of money on my landline bill , has arranged the delivery of an ipad that 's been on my wish list and said i 'm entitled to a phone upgrade fairly soon in august .well done tony and xxx .regards johna happy chappy ! ! customer care person was very polite and helpful efficient , courteous service . because my contract is due to be over on 12.03.12mob number 07970 816779 and wanted to have same deal as i have on mob 07915 665 895 .i could not get resolved and therefore if i can pac code for mob : 07970 816 779 .as i am getting offer with o2.thanks i have not had a straight answer about repair of my phone , just fobbed off all the time when all i wanted war an exact date of return as am not able to use all the services i pay for so am very dissatised with xxx i was told that i could upgrde early and then in store i was then told that the offer had been withdrawn .i was not told originally that the offer was a limited trial .considering not renewing my contract in august . you have failed to do what you said you would ya **** yes i was querying my bill i sent letter to cancel my contract on 14/11/12 and recieved call offering a better deal at 7*50 on checking bill am not recieving this and operator i spoke to says no record of this so i am not very happy with this pleasant and efficient service you barred my phone from international calls ! ! ! ! !you idiots my job requires constant contact with me team .go figure it out very helpful and cheery nothing to much trouble because the was polite & delt with my request the adviser , who handle my case , was nice and friendly in help me good service but needs to let customer have time to speak , listening is just as important as talking q1 because xxx are a good service .q2 because it was a simple quiery .q3 the operator had a beautiful voice am very happy with the prompt responses and services from xxx . she was pleasant and u try 2 resolve problems have always had not problems with xxx , my issue still not totally fixed yet have to try update .your staff member was lovely to speak to & helpful . when i fone custom service thay are very helpfull thank u because person i spoke to was polite and informative . today my experience with xxxphone customer care just got better he were polile friendly helpful .put me on hold 2get the infomation i requested .il b recomending xxx 2 my friend .a pleasent experience .well done xxxphone from simon england uk you are the worst company in the world i have ever dealt with , nothing ever gets done , your customer service makes me sick .the people who work for you arw great , i cant fault them on a personel basis well most of them but your systems are complicated and unhelpful .if i wasnt a business user through my company you would be the last company ever i would use .sorry but i have nothing positive at all to say about xxx , the rep i dealt with spoke very clear english .she was pleasant and friendly and was able to answer my question without hesitation . q1 8 due to the fact i had to call from landline in order to not be charged as my facebook still has n't come back on ! ! ! he was very help full i need to call back later so could do what i wanted right away she was very polite and if i could pick an adviser to handle my issues it would ask for her again unhappy with xxx in general tempted to move to another service providings that 's four questions .you 're really not helping yourselves out ? recently ive had problems with xxx ie signal been gone completely , no internet connection , i already had content control bar removed and now cant access sites i normally as u have problems at your end , overall not happy with xxx as im a loyal customer that tops up etc for things to go wrong isnt very good for recommending new customers 0.1 it is always wonderful service i get from xxx , that 's why i have been with xxx for the last 12 years no questions answered quickly the first time i called i was given a number to txt but my message wasnt recognised so i called again this time i spoke to a different person who i had trouble understanding but she did resolve my problem after asking her to repeat severall times .i did get frustrated at having to call twice you were fair and reasonable in dealing with my situation , and sorted it out quickly . i i was n't very happy with xxx selling my number to a third party without talking to me first .out of order cost service attitude the lady i spoke 2 listened and gave me a good deal on contract ive taken out was all dealt with promptly 3 for the reason of recommending i feel is appropriate because i have been with your selfs like 10 years and do n't feel the deals you offered as a valued customer were very good . my problem was soled easily , both operators i spoke to we 're helpful , polite and solved the problem there and then your staff are all polite and knowledgeable and the process is very straight forward got good customer service i am sorry but i was placed `on hold ` for an unacceptably long time , then told to visit a xxx shop in order to resolve the problem , which is a defunct psu for a xxx suresignal device .my expectations were for a new psu to be sent to me by courier or registered post and a small charge for a new one placed on my bill , not to waste 30 minutes of my day to find out that i had to visit a store .not impressed at all of this treatment of your business clientele . query not solved they are always very helpful really helpful and even called back when the phone went dead ! 0 good rapport with lady on phone .very efficient . was n't inpressed how i already had a bill and they give me another contract tellin me i could pay some off me old one n me new contract but now i have 2 pay 85 pound a month x good service p all ok but rushed good service , helpful and resolved my problem quickly polite people who seem to care .great customer service i was happy with the outcome good quick and informative service . because the girl was really helpful and sloved my problem she was polite problem still not answered buy guy was v nice as usual gr8 service ,many thanks :-) not happy the girl on the phone was really helpful advised that you want to charge us for a sure signal box contrary to what we were led to believe when we signed up to one net .plus we need it because your coverage is n't working for us ! ! ! ! problem not resolved and have been lied to and fobbed off by in store staff excellent service obviously well up to date/speed with what 's going on within the company .swift and precise and i received the answer that i wanted .well done ! because i was on o2 and never had signal ptoblems and from the day i changed i never get signal service was very good no problems at all helpful , excellent customer service i have had to many problems with xxx and fed up friendly and helpful .not worth having to answer these bloody questions for though because nothing has been resolved ! xxx not very flexible for customers like me who has 6 accounts . it was solved got cut off the phone four times and had trouble with security .the phone does not work and has been faulty ever since i 've had it my query was an your advisor was very helpful i did not achieve what i wanted got through quick and problem was quickly resolved with no fuss . a felt they wer apropriate . firstly they where porlety and help ful , but i find it most destesful when you cut the service off , and i cant get a phone call to you from my phone , sometimes i work . in areas w here , i dont now where a phone is and cant make a call to , also between 1 - 2.45 .icant get out going calls , phone seems to freeze ! been with videophone for years coz xxx is good and the people are friendly and helpful i was very happy in the way and understanding of kayliegh in a problem with my laptop which has been going on for a long time please get more like kayliegh on your staff who understands the person on the end of the phone again thank you kayliegh for you help for sortting out this problem chris yes she was a lovely very helpful girl had some trouble hearing what she said as she spoke too quickly .i said i 'd not been asked for code to access voicemail from abroad before which she dismissed .however issue resolved .hope it did n't cost me much dean advised me the best way to solve our problem .he was informative and caring and i am very happy on how we go forward .thank you concise , sympathetic , understandable and provided answers i wanted to hear . because my issue was handled swiftly and the gentleman i spoke to was very polite and friendly . this is the 4th call along with 2 visits to the nearest store and i still have no resolution to my issue0i have been a loyal customer for over 15 years and have 4 lines on my account i an now going to cancel all contracts my questions and quries were delt with quickly and profesinaly . this time it was helpful . good customer service for two days now i have been phoning for internet settings .still i do not have them so today will be the3rd day .i have been with you long enough to know your systems often dodgy .try spending less on f 1 and more on your services and lowering your prices . great customer service quick answer and helpful staff just great service i received the service i wanted this is now the third occasion on which i have had to call xxx in order to tell them that they have been overcharging me for monthlast time they did it i called and hoped that it would be solved however i am still being charged for iti hope that this time it will be solved because it is becoming a terrible inconvenience to be calling every month to notify them of an error that they are constantly making !if this keeps occurring i might not only not recommend xxx to other potential customers , but i might leave myself . alex was super helpful-explained the problem and then fixed it .all the while being nice , helpful , polite etc . my query was answered quickly and politely i ended up spending money on a device to fix / prevent what at the end of the day is xxx 's problem and they should pay to fix it . the staff r amazing polite efficient and helpful .my query was resolved to my satisfaction did exactly what needed yes the call handler was excellent answered call quick , very helpful and polite .nice lad who helped . the guy solved the problem very quickly give me the right info and told me what the problem was and that my bill would be checked and sorted out the first advisor in disconnections was n't very helpful ; the second in customer relations was great ! she sorted out the problem straight away with no fuss because the adviser was prompt and did her best to deal with my promblem . the lady was extremely polite and helpful . brilliant operator my problem was resolved in a time effective manner , the customer advisor was polite , proffesional and resolved my issue all my questions were answered quickly and the cusomer service advisor was very polite and knowledgeable and a credit to any company .5 stars : ) advisor was brilliant and fully understood my problem ,she deserves a pay rise its was good communication good service because the assitance was very helpful not happy with the attitude of person who i spoke too , not very polite 0 on the phone for over half an hour trying to find where my new phone is only to learn it had been sent to an unknown address yet no one had contacted me about this after 2 days .very irritating your adviser was rude problem delt wiv straight away ! ! have had major issue with phone since november and you have been far from helpfull and cost me 2 half days from work .i am a tutor and have strongly advised every student i have never to go near a blackberries or xxx phone i thought i had a credit card registered but the operator quickly ascertained this was not the case .she then quickly registerd my card and topped up my phone .the whole operation took just a few moments .well done . good service all my questions were dealt with in a polite and professional way good service .did all i wanted . i 'm not a happy man at all with xxx . 9 as xxx fail to offer me the best deals .5 as there is not a lot either of us can do without changing phone numbers which is a pain and inconvenience .10 as the adviser was straight and honest and we had a manager call us back , a luxury we have asked for before and failed to get i have poor phone and internet signal that cuts out frequently .the phone is fine , so know its the network and they will not solve this problem ! i have waited all day for a phone that has n't arrived apparently due to severe weather ! ! ! ! i was given clear advice and the person i was speaking to was verry patient not ever kepping to what you say you are going to do fast and friendly service xxx are robbing bas**rds asked for one of my sim cards to be reactivated which never happened very happy with service & outcome still not sure if answering service is working adviser helpfullpoliet the adviser was great to speak with and extremely helpful i was left on hold and no one actually spoke to me .my issue has neither been addressed nor resolved . courtesy patience and good communication prob for one thing because i ca n't always catch whats being said !its not clear . shelby listened 2 the problem with my bill and seems 2 have sorted it out where an indian lady disagreed with me a few days ago . found the advisor and advise very helpful , also knowing that the problem will hopefully be resolved excellent service good service very quick answer poliet bloke ....sorted me out no messing coz u asked when i confirmed my device is only 6 months old die to an earlier exchange you guys told me you only give a three months warranty on an exchange which does not make any sense to me .i have 7 business contracts with o2 on a 24 month price plan and never had a problem .your customer service and communication skills are also very poor because i think overall its a good network , and i think its cooool ! was n't very helpful .very cheeky . would n't listen to what i was saying. not willing to help . great phone company because the advisor went way and beyond to help and was very approachable . service is good but a little bit slow he kept me waiting to long for my answer obviously did not know the answer himself if u block my phone from calling u and i do n't have a land line and yr internet site is n't working properly , how am i meant to sort it out ? ? bit difficulty ! ! no problem the manager carol was completley unhelpful and patronising and tried to give me information about another companys tarriff which was not true .when i pointed this out she denied saying it . not satisfied with xxx network , both the customer service and quality of the network any more i was emailed incorrect help sheet couldnt sort online problem said your computers were having problems the advisor was very helpful and efficient and answered my query instantly .the phone call was free and i also received a confirmation text with reference number .overall a very positive experience . was ment to refund me n havnt took all my credits to call u cudnt get put frew to a maniger the whole service is horrible good customers service never any problems that what i thought of the service the lady i spoke to , rebecca , was not at all helpful and could only refer me to a xxx store .i do not .understand why you have the 191 facility if you cannot resolve problems ! the adviser was polite and helpful , and did her best to assist .i would n't like her job when you 've got draconian checks on employees like this , i know from experience that some customers are completely unreasonable and would use this as an opportunity to try to get staff in trouble even when they actually did nothing wrong .if xxx has this sort of policy then i will be looking for another network when my contract expires ; i do n't like companies that treat employees with such disrespect .if i was dissatisfied with service i would call to complain ; this way gives people an easy chance to be vindictive because my daughter has run up a 250 pound bill u do n't cap ya tariff we have got 4 contracts with u and when they r all up i will never ever use xxx again coz all ya about is making money @ not satisfying the customer you lied !you said only 3 questions .my coverage is bad and no 3g at home or work . spoke to someone who understood the english language , what i required and who has hopefully put in place . you mobile companies make me laugh , how can you not know when your releasing latest os for phone , phones are like computers , some people like having the latest os on their phone , but you cant even tell me when ice cream sandwich will be released on galaxy s2 even though its been out for months , dont worry though , all mobile companies in this country are as **** as each other ! 7 for the advisor as i was put on hold without bein advised , 9 my query was sorted and 8 as i think your company is a good one for prices of contracts because i had very good experience with the person i delt ? appalling service , no help or advice . unable to explain mysterious purchases or give precise information about them or solution to stop them .unable to cancel an arrangement over the phone .admin too long winded . honesty xxx tariffs are n't the best but the service on the phone was satisfying and helpful . problem un-resolved , xxx not returned call to fix on going problem my phone is broken asked for the upgrade and refused my ex husband has just set up two phones to my address , even though he has his own new address and has n't lived here for 3 years !yet i cannot be guaranteed that the bills and letters for these phones will not stop coming to my house ...cut him off ! ! he 's obviously doing something illegal . polite and straight forward explained every thing 0 been with xxx a long time i am very sorry , but i explained to the lady that i experienced this problem with this phone before , and i had to ring 3 times last time , and finally i was told to go to the shop and try to solve it .the same thing again , and nothing different again .i use the internet constantlu , especially e mail , and i am very disappinted , as i have to go tomorrow to the shop .all my work cannot be done now .this phone is only a few month old and twice it happened now . can not put into words how i feel about xxx at the moment i was answered promptly and dealt with quickly my phone 9900 black is rubbish not satisfied due to having to wait 4 weeks to track a phone call to see if the operator did tell me that i would be getting unlimited texts as oppose to 3000 texts ! ! call perfect resolved quickly i was passed around and ended up speaking to 4 operatives in total .the business operative was very good .the others were close to useless .lack of care , training and understanding .its the simple lack of common sense that shocks me yes i can i am totally p****d off with your service today i spent 40 mins on the phone to your i t person and then was cut off i had to re ring and was then told it was all sorted and i found out it was n't then i rang again and was told it could take up to 24hrs all three people different answer for the same problem so i have no confidence that the problem will be solved tomorrow and like i have warned unless thus little problem is sorted i will terminate my contract as you are unable to provided the service i pay for and i have been with you for a while friendly , polite , helpful employees . she was helpfull was very satisfied that the problem was sorted out . yet again xxx expresses incompetence .black phone sent in for repair ... white phone sent as replacement .hours spent trying to get a black phone back through store visit & being bounced between departments .no phones in stock & i am told i need to keep phoning back until they have stock .i cannot believe how xxx treats its customers & i ca n't wait to leave when my contract expires . the 1st adviser said she would put me on hold to ask for technical advise .but to my surprise i was transfered to a technical adviser .i obviously did not understand her instruction !2ndly i was not offered a security code replacement as i had forgotton mine which the 2nd technical adviser asked for 3 times until he worked around the problem with other security questions !3rdly until i receive my replacement sim card due to a fault on my old 1 , i cant answer your text question of was my problem resolved !i will have to wait & see if the new item arrives ok in the post . service is very good but the answer / messaging system is out dated and would benefit from an more up to date system like o2 1 . my initial complaint was taken by a member of staff who then passed it on .the person who spoke to me next did not know my name or the query i had .note that the first person i spoke to first was from the uk and i felt they were rude .the next two were indian and they tried very hard to be helpful .2 .my complaint was obviously out of the ordinary yet it took 30 minutes to get it escalated enough for me to feel like i was talking to someone who could start to resolve my problem .3 .i felt that people i spoke to were more interested in ticking the box `query resolved ` than actually trying resolve my query by trying to understand the complaint correctly .thoughagain maybe my query was out of the ordinary he was very helpful .listened to my issue and then explained how he could help . i have a bill to pay and it was made so that i could pay it at a more convenient time to me so thanks . the advisor was kind and polite and i was satisfied i have been with xxxphone for a long time and i am pleased with the service i got all the info i needed nd the man was very pleasant . not being able to revert back to my original cheaper price plan after recently becoming unemployed . no the person i talked seemed to know what he was talking about and seem that it was no trouble to help me however i have not received the info i require yet so may change i got what i needed with no fuss advisor well versed in what was available .i was disappointed in the high cost of the tarrif yes the reason for my ratings are that my daughters combined monthly bill has gone from 30 pounds to 500 pounds and no one at xxx is interested .you have my money end of story i dont believe they both went mad but there is nothing i can do you did n't solve my problem .i have a phone that has had problems since i first got it and you still give me the same phone .will be cancelling my contract when it expires this was probaalw not the best time for a quiz as when i upgraded in december i was extremly impressed however today one of the numbers on my account was leaving as you could n't provide me with a competitive price or even offer an equivalent price which i already have on another number with you ! took out my contract dec 2010.and was told i can downgrade my contract after a year and cant .andi find apple n iphone are not gd .so next upgrade will be another phone or network . i have been with xxx for a long time and never had any problems , if i have a problem xxx are always around to help and to try and resolve it for me .very happy customer very helpful man on the phone had a query and it wasnt sorted and was accused of braking my phone when it was a manufactures fault - disgusted of how i was treated and how we couldnt work out a deal very expensive problem unresolved still after months of trying . no because iv tried others but iv always had better service from xxx thanks my query was not able to be completed .lady was very helpful a very helpful and efficient operator it took 3 calls to finally get a suitable answer / solution to my problem .the final representative was very helpful n explained the problem very help full good service . the call handler was very efficient , helped me with all my concerns and was very pleasant . 6 for satisfaction due to not being able to upgrade phone whilst within an axis ting contract always had good service the only issue i have with xxx is the waiting times on deliveries etc but nothing that would stop me using xxx . service was excellent and luke the adviser was spot on no hassle sorted what i wonted no hassle he was a pleasure two talk two you are always there to help in a fast time as a customer you always look for satisfaction even when things go wrong annette made me comfortabe and removed my previous concrens with the others great customer service advisors very pleasant and helpful no one has call me back a bout my fone and internet the lady who dealt with me was good and i liked the call back system sue was very friendly and helpful and dealt with the problem quickly and efficiently i was disappointed that my previous request for cancellation had n't been noted on file .however the lady on the phone was very polite .it 's a shame she could n't just tell me it was cancelled and feel a little uneasy that i may have to phone again to check its been done .however i 'm overal happy with the xxx service and would recommend . appalling service , phone cut off , wrong and misleading information over 2 months re 2.5k data charges incorrectly taken , promised callbacks never made ...need i say more ? ? ? ring back was quick and my query was answered quickly .operator was very pleasant i got the help i needed , in a short time n th person wh ws helpn was nice n patient . i 've not had a good experience in the past as discussions have n't sorted out my problems .i hope this is the last time i have to ring and complain ! service was good but could only drop one traiff on a line i no longer need . no particular reason u just have a very **** service good service adviser was very nice , helpfull , got help what i need .thanks i am very disappointed with the fact that i have to deal with issue personally all due to the fact that one sales agent made a mistake some time back .i thought i had some level of appreciation for my account . because client services rep was n't able to tell me when my contract started he told me that i needed to wait for 6 payments even though i told him this had happened , and he was n't able to answer my query so was asking his manager and put me on hold for long time and then i was hung up on . she was efficient , polite , listened to what i said and resolved the problem .could n't ask for more . member of staff was very knowledgeable , helpful and friendly and everything she said - so far- has happened .therefore you feel the query has been dealt with after four phone calls i still could n't get my mobile broadband dongle working and i was then told that i need to take it back to xxx shop which i 'm not very pleased about helpful understanding friendly and efficient . because i have been with xxx for a long time and only had to contact you once and that was because of somthing had done not xxx !:d i have been decieved about my priceplan and in turn been overcharged plus some of the advisor i have spoken to in the past have been rude , dismisive and basically not helpful . i should have gotten a better deal . i 'm very satisfied with your customer service .however the reception is terrible and the 3g never works - and i live in central london cause i love xxx i was very pleased with the phone call .it was a shame they did n't know when the new ipad is available i feel i was dealt with adequately therefor i have given mid range scoring .willsee how xxx deal with new contract when mine is due for renewal in april the advisor christine was friendly efficent and answered all my queries . quick response , not bureaucratic , patient , gave useful advice because i was happy with the service and the outcome . very slow repair .not happy with service .person on end of phone could n't do anything - ` just have to wait ` . advisor really friendly and understanding for a nervous novice user. . i bought an iphone 4 some months ago lead no working .shop told me to call u to order one or get a credit when buying from shop .the agent told me i would have to pay for it when none on stock as she told me the same deal as shop discrepancy with info f on the shop and contradicted herself .can i trust xxx .second it should have been covered anyway .very dissapointed with call and results . promised reduced plan after 6 months and not being upheld the last time i called , the advisor was extremely helpful and sorted out my problem straight away .i had previously spoken 2 someone else who was totally unhelpful it would take too long on this awfull replacement phone .you can call anytime though . although the lady was very nice i still have no e mail and as a new customer , all my credit has gone on phoning you with no results becoz my cal was poorly dealt with . no sim supplied in ipad - advisors answers were all 'go to your local branch ' , its always hit and miss on what advisor you get as to how helpfull they are very quick and solved my problem to see if xxx passport will work in the usa 0 to charge 100 pounds for for a replacement phone which was faulty and blame me for getting it wet and i know was not so i will be sending this phone back and changing to a different network very satisfied we all use xxx no very badly treated from xxx costumer service well a gave an 8 because it still is n't letting me text good customer service .would 've been better if xxx sent a txt alert 2 say contract minutes exceeded the reason is great customer care because i needed to block a number and was told you cant do it and i have to go to the police first which i dont have time xxx fone do n't work well in my house as the first three calls were not helpful at all but the forth phone call was a little better explained did not get any real advise or help i think that xxx is a little too expensive because there are alot cheaper and better deals around so i think xxx should drop their prices a little or people like me will move networks which i will be doing very soon .... ;-) excellent service if i had n't been due an upgrade the answers to 1 & 2 would have been 1 .not the operatives fault . all was well resolved , esy to reach assistants , great service ! the outcome of the call was better than expected person who dealt with the call was very helpful none of this is really the fault of the operator .it is due to your system which obviously does n't work .you have a consolidated market value of $ 85 billion .how about a bit of service ? the gentleman took my call seriously .and he was really helpful .thanks advisor was great it 's xxx which have over charged me & no compensation ! the advisor was good and sorted my call out quickly but i would n't recommend xxx to anyone because of a bad experience with trying to sort a problem out from a previous occasion . check your log - xxx have completely failed to resolve the problem - despite assurances that it had been fixed .it is unbelievable that after six calls and a letter confirming that all was ok that your systems have let you down .you really should review this case and reflect on your customer service committments . got what i wanted quickly initial call to resolve same problem did not end in a resolution .second call achieved the aim . she was very helpful , found out what was wrong and is sending a new sim card for my friend who 's phone i 'd rung about .the only problem was having to use my phone to ring in . solved the problem quickly and was very friendly and helpful . told to go to samsung to sort problem .xxx not interested not happy with my phone and been offered to be brought out my contract and leaving xxx . the person who handled my problem resolved it - quickly & was very helpful polite , friendly , sense of humour ( in a very professional way of course ) and question/query dealt with quickly no. thats 4 questions not 3 excellent service have to call every month , for an hour min to sort out my account !i do not like the new blackberry , lots of reasons , design and performance but cannot change , very frustrating for a loyal customer with 4 phones with you on 24 month contracts !last person i spoke to in exchange was very helpful and sympathetic .normally customer services is the helpful one and i really do not like talking to sales as they seem to cause most of the problems and you end up with something you do not want !i do not like the new blackberry , does not have the apps i want ( apple and android controlling the market ) .do not want to be one of the last with a blackberry .please advise how i upgrade to an i phone ? i wanted my payment lowerd as i have lost my job and ca n't afford it and u said no the man i talked to was very help fall nothing was resolved ,i was told the problems would be resolved shortly but after 8 hrs am still waiting really helpful lady she got everything sorted out for me with no messing about and she also sounded really polite and like she new what she was talking about .i would recomend xxx to anyone , i wouldnt go with any other network again . 0 very advisor was helpful and pleasant advisor did n't seem like he wanted to or was able to really assist me , very reluctant to direct me in what would be a good idea of how to move forward , eventually sorted my query but just felt like i was having to force the issue pleased with service read q2 simply the best coz everything went well excellent service ! my problem was dealt with quickly and the staff were very nice and very helpful i was very happy with todays call but over all service is very poor .i have one month left of contract then im gone .was happy to renew contract if same deal but no where near it so moving on . very polite and very helpful advisor really polite and helpful but i believe problem is a result of a mistake by xxx and does n't seem to be way personalising response . disliked the attitude of your advisors , not just the one i spoke too but the previous 3.they all felt as if they could not be bothered to deal with the query and one took 20 seconds to talk to me as he was laughing as he answered the call . excellent advice , very helpful . i had to speak to 3 people nothing was resolved and now i have to call again not impressed helpful .answered my questions clearly and offered solution to my problems with my phone you helped resolve my query and i felt i was better about the situation i had very helpful and knew right away how to solve the problem . good overall good service did exactly as i asked ring me if u want to know misinformation , misselling and failure to do what was promised your staff were good and helpful but still awaiting delivery of new phone which should have been here this afternoon by pdp very bad service so outcome low score v. happy dealt with quickly you can answer that for urself : ) your policies my problem is still ongoing so after 40 mins on the phone was told to email you which i did but still have n't heard anything so yes not happy with the service .would have liked to have sorted this out over the phone but apparently not possible , let 's just hope i get a reply from my email unless you have any other suggestions ! ! ! ! because the product i purchased - suresigmal - did not make it clear that one needed a 3g enabled phone to work .of the four phones that i needed to be registered , only mine is suitable . they dealt with us very quickly my questions were answered to my satisfaction and the chap i spoke to was very nice : ) the lady who delt with me was very friendly but over all i am unimpressed with the service that i have recieved over the last couple of weeks all sorted i was very satisfied with service and the problem was resolved very quickly 8 rating because it was difficult to synch up xxx app and mac id . the adviser was clear on explaining things to me , i had to ring customer service 3 times to try to get someone to help me . my queries were answered in a prompt but efficient way by a polite customer service lady . i think that on two occasions during the call i had to tell her what the possible problem was .however the problem is now resolved . q1.because i have had several problems with xxx and generally do not wish to phone for additional support everytime q2.i feel that my problem was solved pretty well and that i quite felt at ease with the person on the phone q3.easy to talk to but at times his accent was difficult to understand please phone me to discuss .my network coverage disappeared from my place of work 3 weeks ago .you will need to phone on 0141 636 6070 to discuss during the day as i cannot receive calls .nobody is able to resolve this problem and i am an extremely frustrated xxx customer . did n't tell me what would happen if i went over the data allowance . no.only 3 questions , so 3 answers .that 's all folks . for 15 minutes i was getting transfered from 1 depertment to another .each time i got transfered to a different section they wanted to know what the inquiry was about then once i tell them what it is they tell me its the wrong .i felt really angry and frustrated having to repeat myself and waiting to get transfered to the right department the call and the agentwere fine but i did n't get the answer i wanted ! your staff has a very heavy northern accent , which made so difficult to understand words and not that well trained too , lack of customer service , did not sound that friendly xxx provided data without me asking for it or wanting it and tried to hide behind glib statement that it was not included in tariff i have been with you for a long time and i am happy to stay . no i was very happy with the advisor and he was polite and helpful thank you no time consuming as i have to talk to 3 persons to to deal my problem the man i spoke to was very helpful and polite and handled myquire well . good service very happy with the help i got from adviser the lady i spoke to was fair and dealt with the problem quickly . quick and simple good service friendly and solved my issues no good service is hard to find . my daughter has experienced problems with her blackberry bbm with msges not sending then broadcasts get sent that she has n't sent and she getting nasty msges from people .when we called xxx y 'day the lady said it was n't a problem for xxx but to take it up with blackberry . she was very helpful but i still could not sort it out can you please try and put it right your end for me thanks i spoke to a very nice person today an he was very helpful my email has been disrupted by blackberry and the advisor is unable to fix it . because he listed to what i said to him and he help me get my bill down good service thanks .finally , please could you tell us the reasons for your ratings ?took upto 28 mins on 0870 number and you admit problem is yours and unresolved very helpful attitude of call handler , however unable to provide competitive tariff so i am sad to be leaving xxx after many years as a customer always very good service never had any problems : ) the person on the other end was very helpful , friendly , informative and resolved my issue second iphone 4s battery lasting until 4pm each day .no solution to fix and staff could n't care less the resolution to the problem was that a bar on 3 g had been put on my account.why ?it was not requested by me .why did it take 3 people to discover this ?why did it take 21 minutes to resolve ?the first person i spoke to has little or no intelligence , her line of questioning was not relevant and she did not grasp the situation . everyone i ever speak to is always very polite and very helpful keep up the good work ! ! !well done x no this is 4 questions n you said 3 questions at the start of the message so apologies , but u av ad enuf out of me 4 2day ; ) i was very pleased with a hassle free adviser ,she sounded **** too problem was solved q1 : overall prices for xxx are expensive !not offering good international deals forcing me to go to different operator to get a good deal . they were very efficient and dealt with the issue adequately .i was able to achieve the purpose of the call quite easily they were all pleasant but really still not sure what to do opinion very pleasant young man who went out of his way to help me .also he was very upfront and honest :d the 7 rating for q1 is based on all experiences with vf. 10 for q2/3 is based on most recent call . helpfull & gave extra ideas always helpful great service she was very helpful , happy , having a bit of a laugh while waiting for pc to respond , i was a little sad that i had to send an email to terminate my contract rather than doing it on the phone but her instructions on how to do so were very clear and helpful .thank you . been with you for 5 years aint had one thing go wrong the lady i spoke to was very helpfully , to be fair everyone i have spoke to has been , and as a hole xxx is a great network to be with .they only thing i would say is that when u cut our line of for what ever reason it 's a bit silly that we can only contact you if we have a landline !so it would be good if u could look into that so we could still call you and sort out the problem from our mobiles .thank you because there rubbish 1st class service new upgrade battery not working properly , advisor very helpful the woman i spoke to was very polite and most helpful credit to her and service much appreciated .my son spoke to a man who was not in the least helpful or polite . totally dissatisfied with xxxphone customer services ; 1hr 12 mins today but no resolution , same thing for the last 3 months ! ! ! excellent service i was treated most courteously ,and given a satisfactory explanation with a satisfactory outcome . no the person i spoke with tried to help but the problem was n't resolved .i called a few minutes earlier and spoke to someone who did n't really try to help at all . the lady was very helpful & friendly & polite .... i was put on hold + got sum 1 diffrent + i had foned last time 2 change my email that never happend so took 2 fone calls great efficient service . exellent service as always she was professional but am very annoyed the previous person kicked it up charging ne too much my phone kept cutting out and i had some complicated enquiries .i ended up speaking with hazel , chris & david , and they were all up to speed with the situation as it developed and very patient and helpful, thank you ! excellent service all because of the call handler .was very polite & helpful .great telephone manner my queries were all answered to my satisfaction .operators were polite and efficiant .over all a very good experience with xxx and have added my two sons to my account . company getting worse !phone broke again 2nd time in few months !called for help and its closed !not recieved text message to try n fix problem with phone .just a joke n will be looking at a new service provider why do v/fone call and nobodyknows y they call xxx provide a good service but i am having the same consistant problem with my handset .the problem seems 2 b sorted at the moment but i 've know doubt that it will occur again in a week or two .the person whe helped me was v knowledgeable and helpful . why not phone me and find out i wanted to cancel a number from my account and having phoned up was told to use the website , but on the website all i have done is registered my request .i am now waiting to be contacted .very frustrating > :o my ratings where bad cause i never got sorted what i wanted and that iv had txts and emails to say i was due update on phone then xxx say am not so am really pissed off with xxx !thanks well spoken and quick xx although the operator war helpful i am not convinced xxxphone will give me the monthly vat paper billing i need this is not the 1st time i have had this problem sam was really helpful but kept being frozen out of the system and could n't solve my problem . telling the truth call handler .v good but problem still there but not a major worry unless it worsens .just wanted it recorded the adviser was very helpful but im not completely satisfied with her suggestion to my problem this is the 16th time i'n 3 years i 've called to change address and get my statements sent to me i'n the post . always helpful unless the person cant speak the lingo because you are the best cut off .no return call .nothing ! excellent listening , patience , polite these ratings were given as this was my opinion of today service i received ... my signal is going off and on all day and yesterday please contact as promised to discuss you have cut me of you wallies yr man tried , but could not help , i have to go to a xxx shop . cause your calls are expensive and texts are expensive listened well and gave me the right info i still ca n't receive calls to my mobile at home .this problem has been since saturday .apparently a mast is down in the area i live in .i would like to cancel my contract and go with another provider who can supply me and my husband with a service we can use .i will have to wait until may when my contract is up .i 'm paying for a contract without full service from yourselves .the operator i spoke to was very nice compared to the operator i spoke to on monday evening . everytime i fone with a problem or even to pay my bill i always get a very satisfying response and problem sorted they were very helpful and professional the last lady i spoke to was very helpful , shame i 've had to spend 90 minutes on my phone today to sort out a problem that started in one of you stores on monday ! ! ! ! ive never come across a company where customer service is so complicated and so poor ! ! ! ! ! ! cause they were all useless. i will cancel my upgrade tomorrow i made 3 calls to u the first 2 , the advisors where no willing to help me and just wanted me of the phone the 3 call she was great and help me out to resolve my problem good service overall he was helpful clear quick and funny : ) because my queries and problems was solved quickly i rang to ask for help and i was given it as usual because she spoke very nice n helped me in what i asked for because i ask the bloke on the phone not to cancel the number if im going to lose my numbers and he still did unhappy with things said to me problem not sorted not good enough considering how much money xxxphone get from me every month think they are fair waiting time was short helpful ,present ,and quick to sort out my problem great service , very fast , keen to help and friendly .able to offer the answers and advice i needed immediately . i am sick and tired of having to ring xxx so my bill is correct .absoluterubbish and urupgrade deals are also shit. i'll b changing phone company 's wen my contract is up.wouldnot recommend xxx to anyone ! ring me later n ii will quick efficient and polite i am facing an issue for more than two weeks now and it has not been properly looked upon hence keeping it unresolved till date . wow the last question is stupid handler very helpful , waiting to hear back on whether account registration problem resolved so can view bills online . still not able to create account so that i can read my bill on line what is wrong with a paper bill . because i was happy that all my queries were answered .and she had a very nice manner .i appreciate polite and friendly .thank you . excellent service .very helpful , patient operator .an excellent ambassador for your company . as i registered a sim and it was logged wrong i have 3 times called and been cut off / told it wasnt on the account etc . one of your technicians i spoke to said my problem cud be sorted and wud email me the steps .waited for an hour and nothing .rang back and the other person i spoke to said it could n't be done .sodo n't know who to believe . straight forward answers from someone who knew what they were doing .thanks . the adviser i spoke with was very polite , very knowledgeable and dealt with my call efficiently . i am happy enough with the guy on the phone but feel frustrated even though my query was resolved to my satisfaction that i had to make the call in the first place based on the fact i have been told three different dates in the first place ....also i have always been happy to complete my upgrades in store rather than on phone which is how i prefer it i was very impressed by the level of care and understanding by the operator and the time it took was very impressive .thank you helpful , efficient , polite and friendly because the adviser was really .helpful and took time to listen to wot i wanted shame every1 else was n't the same it was just quick and easy to do . ring me and i 'll explain ! i was calling to ask advise about auto log on to bt openzone wifi as it doesnt work from my iphone but the advisor did not seem to know what i was talking about . because it was to do with my bill and its wrong again this is the third time and ive got to pay it and you will correct it next month of my next bill its so wrong it not my fault you have got it wrong its your companys again i 'm a long term customer ,and very dissatisfied with my dealings with xxx tonight ! the main problem was getting through to speak to someone , when i did the reception was terrible , but the advisor was great and could not have been more helpful in resolving my problem no what 's ratings ? great services been with u 12 months on my partners not really lol query answered efficintley i was happy with the outcome very satisfied because i feel very satisfied with how you dealt with the situation and how easy it was . just excellent service because xxx ave bin brilliant sorting problems out and i would recommend anyone to xxx that how gud u guys are helped me find something better to assist my problem they were very helpful no the problem has not been resolved yet .it seems that your website is not working properly and that people are not able to register online . my problem was not solved , and during the conversation my call was disconnected .i am quite unsatisfied with your service . yeah great customer service . the lady was very helpfull and polite the person on the phone was very helpful and polite .she solved my issue it was n't helpful as thought my number was no longer active and could n't find it so my problem is unresolved .also original menu would n't put me through to someone until i went for the business option . very good , professional advisor .one of the best i have spoken to . coz overall wiv xxx not completely happy wiv service well i 'm less likely to suggest xxx to a friend because i think there a little expensive for the tariff i 'm receiving .but the service i received from the customers care member i spoke to was excellent and my issue was fully resolved with great efficiency . i was disconnected 4 times and still did n't get my query answered so gave up becoz ur advisors all tell u differnt things , an they also tell lies fella was very helpful .and sent me a text with exact info i needed - not a general one .thanks very good service and politeness too wasnt clearly explained how to solve my querie received excellent customer service today ! my issue was sorted quickly by a very nice and helpful operator . because i wanted to still be able to use my phone when it was down and not have to wait for the situation to be fixed frankly , my experience this evening really fell below expectations .having explained i had renewed my contract in the last 7 days , and that the replacement battery dispatched to me yesterday to replace the faulty unit in my new blackberry 9900 was the wrong size ( it was for a 9800 ) i was told xxx were doing me a favour in replacing it at all , and that the best they could do was to send a new unit out to me after the weekend .as a business customer i found this entirely unacceptable .the operator eventually realised that i was still within my notice period , and the attitude changed immediately .not a great advertisement for customer care , though thankfully i managed to get a result and will be sorting out my own exchange with my local store tomorrow ( assuming that is they have stock ) .very unimpressed , and a real contrast to the great service i received yesterday . your customer service advisor alex oram from the warrington centre was spot on with his customer services , extremely helpful and very polite , he was very informative and made my evening with his bubbly attitude ! ! that 's what customer services is about ...he is an asset to xxx ! !and he deserves praise and recognition for his excellence ! problem was not solved and the advisor was implying was my own fault when it is very obvious it is a fault with the phone because i was completly miss sold the package for the phone an the original advisor was just quick to make a sale !very bad business an very unimpressed with xxxphone thats how i felt after the call . the service i received was helpful , courteous and responsive , although as usual it did take a long time to get through to a call handler . always get great service very helpful and knowledgeable customer service team by far the best mobile network around could not full solve my issue the operators were very professional and very quick to resolve my problem .i always find xxx staff friendly and quick to understand any query i have - the only downside is the length of time it took me to get through this evening !top marks for the 2 call handlers who helped me this evening - please pass on my thanks to them and their team leaders .cheers ! the member of the staff its been very helpful , he reselve the problem in a very short time , very hard the find this kind of customer service this days . because i thought the people i spoke to were quick and very helpful x the lady was extremely helpful and seemed very friendly advisor was extremely patient and helpful , stayed with of until problem was solved .thank you my phone has decided not to work but apparently that would mean its something i 've done to it , when it 's actually a fault with the phone . the person i dealt with last week was very professional however when i phoned you and made a agreement i would expect you to keep to it after being customers for as long as we have and a debt collection agency contacts us without even a phone call or text unacceptable im not tied to a contract i will be changing my network this weekend my wife will be following suit when her contract is up my daughter as well as we will keep to a agreement loyalty obviously doesent count with xxxphone you stll havent put my daughters phone back on quick and effective but as my question was primarily abt the new ipad u had very little info so a 5 overall excellent service satisfaction the person sorted out my problem lovely lady on the phone , very helpful . great service , and the advisor was really understanding , with great customer skills . helpful polite friendly very helpful and polite xxx are the worst phone company around the advisor was great but i am unhappy with my tariff ten happy with xxx as an whole good service , prompt solving of my issues .very well done . excellent and easy 2 use service great friendly service the ratings could have been rantings .the issues should have been sorted out when i changed numbers .no compensation was given even though this has been ongoing from august/september 2011 it makes a nice change speaking to a person with a polite and friendly attitude a discrepancy with my bill was resolved quickly and easily the guy on the phone was v friendly and helpful but i was n't able to cancel my second line over the phone and have to do it in writing .this is as it will take longer to do and so you will make more money while i get around to doing it .odd as i managed to sign the contract over the phone .it is just a bit frustrating so i am considering leaving xxx now when my other contract expires in june . i was annoyed at spending so long with your automated service and still not getting the answers so to speak to someone pleasant and helpful was refreshing and after a well stressy day - needed ! read my last rating tells you everything on the 3rd answer :( after 8 years of bein loyal customer gutted might have to change to new network :( brian came across really well and was very efficient . resolved my query + went out of his way to try help further + v friendly polite manner promt , informative and very helpful . the operator was lovely and answered my query well the man gave me clear information about my query he deserves a promotion to manager of customer services my issue was solved with ease due to the customer service assistant .she was polite , friendly and effective opt in to xxx passport because i have n't been helped with gettin on the internet again the reason for my rating is that they dont really care about the customer .if something is unsual about someones bill they will not inform the customer to let them know that their bill is higher then their unsual bill . advisor was based in the uk .understood what i was saying wanting and answered my question quickly .he even put through the transaction . polite honest friendly dealt with my query quickly and efficiently i was delivered my phone today and he said another 2 are on their way ! ! ! im supposed to have only 1 contract phone .so an error has occurred , have to ring up again tomorrow so not all sorted .he was friendly and helpful though . polite & dealt promptly i rang with a query and i got the answer i wanted .....x i was happy with thw out come and the way it was dealt with decent service and advice excellent service ,great communication . very helpful and pleasant not happy with with contract having to call you to see how much internet used very gd customer service . . no solved issue no problems i felt as though the member of staff did n't show empathy or have any sympathy towards the problem ... very dissatisfied with xxx and looking at other network providers ... because xxx is a fantastic network no maybe you could call me xxx are about to lose 3 clients of approx 3 years ago very helpful and curteous unable to resolve issue as out of hours said u would send me an e mail for proof of purchase for insurance but have n't recieved it in over 4 hours like i was told bad service phone taken by awoman good the xxx operator was very polite and helpful . good and manerly gent very helpful no call backs , my calls not loged and being miss sold a lap top freindly advisor it takes to long to make a simple task work if you dont have a computer there is no way to get your frebbies i have been trying to collect them for weeks lost my phone and went in to huddersfield store and was given a replacement quickly and efficiently automated response too confusing , far too many options except the one you probably want , if someone answers your call you should be able to understand what they say , i asked twice what she haf said and still have no idea what she said , then when i explained my problem and that i just needed my other phone un blocked because i stopped it on sunday because i had lost it i was told to ring back today , why have a lost/stolen dept if you ca n't do what i ask when i speak to someone in that dept ! i was happy with the service well i have topped up plenty of times and some times it has not given me my blackberry services unable to speak 2 an adviser .pleasetell me a number 2 ring it was ok .i prefer other networks just because of coverage because phone still not working right still wo n't let me top up are you going to answer my problem i have no sim card for my new iphone car phone warehouse rang and offered me the 4s for same monthly payment of 36.00 on xxx network not a very service far too difficult to top up online should be easy i can buy stuff on amazon with one click dealt with my problem quickly no i was very happy with what she had to say what ? very helpful and quick to get my service up and running . just happy with service because xxx have helped me resolve my problams , they have satisfied me i have in all my past messages x because i phoned due too a change of number which was very poorly sorted out .i then had a problem with the change of number so called back , they said it was fixed .but it was n't .i then phoned back a day later and i had too repeat twice what was wrong too two different people .when my number was changed the guy cut me off and had no service on my phone for 2 hours .he did n't tell me my number in full and also did n't tell me what i had too do advisor was able to answer my guestions straight away in full could found advisor polite and very helpfull thanks phoned to get sim reactivated said it would be up and running in one hour still not working dont no overall was quick , functional and polite at a stressful time . **** very bad customer service also you 's charge for a service that every other network do not charge for basic services . i find you give great service ,s and i have not changed my network for for 7 yrs . query was handled well and agent was helpful , professional .pleased with the service i received thank you . the operative was very helpful however the shop experience was not good service call answered quickly & efficiently prompt service well they r all ways going at the right t time but sometimes i do n't get signal at school no thanks incompetant unhelpful staff with a very large non caring attitude who agreed on a course of action but did nothing .leaving me to escalate the issue , which is still outstandin .asa business user i would not recomend your services at all , very dissapointing feel xxx has improved hugely in its customer care .in thus instance point lost due to pre 8am no staff available to resolve problem .only poor signal strength and patch data coverage let you down now .please improve both ! a verypoor start by ben cuttle missing a very important email leading to his line manager having to deal with , this he did professionally ,and stuck to like glue , i am so thankful , he is a real credit to xxx , brill service the lady was so helpful an got it sorted coud understand him becos most time when u want something to be done and they will tell that there is no manager around and tell u sometime that the manager will call u back and u can wait for 3 days before anybody call u ! because xxx are very good good service the customer service girl was very friendly and helpful and resolved my problem straight away .i find the customer care team very nice to talk to and they are always very helpful issue resolved swiftly and politely not sure problem is fully resolved and took 3 calls to get this far excellent response .... lindsey was incredibly helpful . this is due to wrong information being provided and attitudes . the service in general was good but it is shame that chrissy who i spoke to on weds did n't as me if i had taken the screen protector off ! every month is the same you rectify one problem created by xxx and cause another two created by xxx . because my last expereince was great and i always have a great time with xxx . a very helpful person plrasant and polite the problem was resolved quickly and efficiently staff incompetence and lack of an instore manager with any customer service nous ! i paid xxx money and they lost it ! i wanted to have 6 people on my friends and family .i added number .it was not on .telephonedfrom landline .theguy checked it and said it will be on in two hours , it was not .secondcall was told he could delete my group and it would be on in 1 hour 51 mins , it was not .third call i could n't do that i had to telephone on the 9th when my original subscription ran out .i did first thing this morning to be told i had to now wait until the 13th !then i can have my 6 numbers !granted i got my 7 pound credited back which was taken days ago !but i would rather have had my son be able to take a phone to school today for my peace of mind and he did n't . my ratings were based on getting the infomation i needed without to much delay it was good service if you look at my account i have been long time with you and i have had a lots of problems very bad good service good over all service just .very helpful from start to finish been with u about 15 years and hate my bills being so high hope u can help me out i had a query and was very dissatisfied with how it was dealt with and will leave xxx as a result dealt with efficiently and politely .changed tariff without any problem and felt the outcome really was best for me , the customer .excellent . i called this morning with a query the customer advisor said the systems were down and could n't answer my query and to call back later .as i has work to go to i could n't do this right away any other day i find xxx very good .just not today the advisor was helpful and polite , but the time scales given where incorrect good customer service very happy with xxx very helpful the advisor was polite and helpful but the feature that i enquired about was not available from xxx . in the three short months i 've been with u i have not had a month that i have not had to phone in and complain or chase your selfs up being that i have bought my custom from t mobile to your selfs with the promise of a better service i am yet to receive so very disappointing i asked to see some form of good will gesture and was told no due to the fact u had resolved it a pity it was two months to late i have been in contact with trading standards and will wait to see if any more issues arise .in short far below the standard that i became a custom to at t-mobile . i 've bin with xxx 4 a few years now n they 've always bin helpful no matter wot the problem is well informed and polite - clear speaking voice & helpful . because you are awesome yes , xxx has the best customer services ; although i 'm disappointed it was reduced from 24 hrs a day as i work nights and my dinner is around midnight ... i am happy with xxx .staff seem to be really friendly .just think my contact is a bit high very friendly adviser dealt with my call very well y nice my query was n't dealt with query resolved quickly and efficiently . it was all brill good service the guy was very helpful ! the advisor was very helpful and quick because the problem was fixed asap ? the reason is i never have any problems with xxx i always get good service that why i stay with you . my problem is on going since wednesday and still not resolve ! ! !as a brand new costumer ro xxx im not happy about service but staff is very nice and polite very helpful and efficient because the person that i had was really helpful and helped me come to an agreement with my bill payment not enthusiastic found the man very helpful yet again . very helpful and polite perfect customer service no one answered the phone and i am calling about the same problem i have now called four times about and it has still not been rectified ! it was excellent as i was told about the new iphone app , even though my question was only about my billing cycle .very pleasant lady on the other side , hence the ratings . was very satisfied with service thank you . no the advisor was helpful and sorted my problem out and was very cheerful which was nice asked for internet setting at 9am , its now 23.30hrs and have still not received them . nope .you said 3 questions and that 's the 4th .... advisor was polite , helpfull and i was dealt woth quickly . not quite resolved very annoyed at phone bill advisor handled call very well and professionally !advised of potential fixes and advised of what the quickest solution would be ! 10/10 no fuss .task achieved smoothly yer 4times i rang 4my internet settings &still avnt recieved them uery polite and helpful call centre lady i spoke to was friendly easily understood and explained things succinctly .give her a pay rise and employ more like her . problem not solved have always had an excellent service from xxxphone they sorted out my problem because of signal problems ! the representative was professional polite knowledgeable and very helpful got through very quickly and the person who answered my call was polite and listened to my problem then very quickly found out what the issue was and fixed it within a matter of minutes allowing me to book my reading ticket in time .it was a very smooth service . he did everything i asked and helped me alot because i was in a tough position although she dealt with my query her voice said i do n't want to be here as though it was an inconvenience i rang excellent operative who went further than expected .he ( keith ) is an excellent employee .regards mark wilson mis sold phone insurance .still unable to set up an online account .so many promised return calls that never materialise .incomprehensible asian call centre staff . first person to explain in a way i understood , not the jargon everyone else gave i learnt more today in one short call than in 3 yrs of monthly calls looking for answers to noavail 10 but need 2 speak again please re 2 queries she was very friendly and answered what i needed to know c services are kind helpful + get things done quickly .i just wish my rewards cld be worked out fairly as usualy top up at least twice a mnth ontop of my package .ive about 30 + seems 2 mean nothng but at 5pds a topup i surley must deserve smthng by now .when got mre money il be getting a new handset as the shop lost the bck of phone .hope this helps you ! efficient , courteous , competent service . . because we have waited nearly 3 wks for a sim card to arrive .and wasted time and effort constantly ringing . the response to my query was within the time scale given , my problem was solved efficently , normally the customer service from xxx is poor .today , the lady was very professional and nice ! if xxx checked their records of my conversations they would see the reasons .i have had 4 of the same phones that 's keep crashing and xxx do n't help what so ever .not happy with the customer service at xxx they could n't even tell me what phone i had on my contract , surely if they checked their computer they could see this information . incompetent advisor and manager that did n't understand my problem ! ! useless ! ! there was no particular solution available , but the advisor was polite and helpful in her explanation of that and she did all she could by 'escalating ' the issue . very helpful any time i have had to call 4 advice was all good . i will please understanding of my situation and good comm skills . you answered my question i have n't really looked into asking for advice from call centres , just that the problem was there in the first place i like that i was given the option to 'chat ' as i was actually trying to change something on my account anyway , to no avail .however , once the change of address had been done by xxx , the chat was ended but the address had not been updated as promised , with such fast effect .therefore i was unable to do what i wanted to do online .i 'm now unsure if my address has actually been done ! i spoke to 8 people over 1.5 hours while trying to sort my problem , this was still not sorted and i was advised to go into my local shop .i believe i have been mis-sold insurance ( which has now been cancelled ) and as a business user xxx 's response to my situation is totally unacceptable .the quality or the service and support is poor . the network had not quoted for over 5 weeks around my place of work and you have no idea when it will .that is pathetic . very friendly and helpful . pay bill and set up direct debit i was on hold for 20mins then cut off then was on the phone again for over an hour and transferred 5times as people were not transferring me to the right people and then when i got through to someone he was rude and did n't want to help . because the guy was very polite & curteous , a credit to your company inflexible iphone cost plans will be looking to transfer to the t mobile all in offer at the end of the contract .it 's cheaper .you must realise that iphone customers will seek better value price plans in today 's economic environment very nice man that help me my problem was identified quickley and resolved within minutes the advisor i spoke to was great got incorrect advice very polite , helpful staff the rep was extremely helpful and courteous and dealt with my queries very quickly and efficiently sorry , no more time for this fab good & quick help the sales agent who sorted out the renewal was the first to send me the information i needed and then followed up . the questions were answered and the adviser was very polite have not received email that i was told would be sent with data connection settings the advisor was very helpful today and also in the past when i have rung found them very helpful .xxx has always helped with any queries and i 've never had an issue unresolved quickly i find that i gave you low ratings because im not happy with having to pay money for a phone call to get help with a problem on my phone .i do not think i am getting good deals everytime i top up . because i am happy with them quick , polite , effficient very helpful the advisor i spoke to did not seem to now what she was talking about and i did not get a strait answer very efficient and knowledgeable service . all was good . just did i am satisfied with the service but the connection was very bad no xxx debited the wrong amount from my bank account .this is unacceptable when people are struggling in this economic downturn . friendly , competent and did what she could to solve problem .issue 90 % solved because i am not happy i have taken another contract out because you said you could not fix my phone only to find out today you could of so i 've signed up for a new contract and now because of that you wo n't fix it , i am left paying over 100poukd a month and one phone i ca n't use anymore even though it broke after only 3 months , and when i ask if you can reduce the contract rate to make bills a little easier i get told no aswell , i have been a xxx customer for a long time now and this will be my last time helpful friendly and knowledgeable polite very helpful and answered my questions quickly and also went further with explanation very helpful the person was friendly .a lot more friendly and helpful than the people in your shops . been with xxx over 15 years coz service is good advisor was friendly and helpful but problem was not identified . the 0 was due to the inability to xxx allowing me to change an aspect of my contract .i need to change something and i would expect a high paying customer to be afforded the opportunity to do so .especially with my continued and lengthy loyality . i was giving time limit on when my request would be done and i paid based on that time limit but it still has not be done . 10 well nothing was resolved as my texts messages are still not getting through to 07907864056 i would be grateful if you can help , thanks not happy with service phone has 2 year guarantee yet condensation in phone and wanting to charge to repair i was happy with the service i got just happy with ma service i like the service overall very pleased . everything i asked for was sorted out and it was a quick and friendly service first , i would not recommend any company i have been with for years on the basis of only one recent interaction with one person .second , i was told by the adviser before last that i spoke to to ring up to make a promise to pay after 6th , and this adviser told me i did n't have to .the issue is therefore unresolved as i do n't know who is right .third , the adviser was very pleasant and lovely to speak to . because i was sold a product that did n't offer what was promise have a manager call me and i would be happy too i 'm gutted cos my phone i have is playing up , but as tied to contract til september stuck with phone that do n't work right , ca n't afford to pay up contract so stuffed , cant take phone into menders as no time to do it and need phone !not happy bunny because matt davey was really helpful and nice i got the passport set up for this phone the advisor helped out , i did however find your website very very difficult to navigate and hard to use ! i have been given the wrong tel no .for my mobile provider , i still need to contact them urgently as this effects a new contract with your .my provider is business direct. . please can you send the correct contact no . i ring a few times trying to get calls traced as have a stalking problem .staff this time seemed genuine n helpful but each time is inconsistent .what was said this time , did n't match to previous times . overall good service although should n't have been an issue in the first place if your reps had read the details on my account there was a lot of confusion about my contract termination date and upgrade date but the matter was resolved to my satisfaction . good service and advice phoned to ask for wrap settings lady was very polite ,helpfull and cheerfull can't afford cantact anymore . fast friendly service as always .thanks yes been a customer for 20 years and feel i have been over charged and mid treated phone wentlive almost immediately after tel call the exp was goid and my questions answered . i was on the phone for over 7 mins and my issue was not resolved , i have an international bar ,that has been added for some reason as it was not on last month and i needed it removed ,but they were unable to remove bar i am satisfied with the answers good service your cutomer service is poor .your bills are always wrong and orange and o2 will treat me better and unless you give me a reason to stay i will leave 0 was because xxx has done nothing but mess me around and i would recomend you to anyone else for that reason ! ! the last person i spoke to to day was very helpful that why i scored him 10 shame all your staff are not like him i was having issues buying a freedom freebie pack using top up on my phone .i called and tha advisor was really helpful and sorted out the two issues i had . xxx agreed to credit terms for having over-charged me in december , then cut off my phone because they did not res i gave a 2 for the politeness but got cut off and the issue was n't resolved very pleased witht the help and information i got not being the correct date for renew for a phone !after been told the renew date was the 9th of march 2012 .an now its changed ! ? ? very good service attempted to transfer existing number to new mobile , not resolved as systems not working you 're too expensive , your coverage is poor , your online services , i.e bill breakdown is extremely complex , takes a while to break down what you have used , you have call centres abroad , which are useless , i can get more understanding talking to a dog , your call centre staff and your retail shop staff supply contracting information ( this has happened on many occasions ) happy with service my questions were answerd straight away he was very polite . passed from dept to dept .retail shop said call centre would resolve , call centre said shop would resolve - nobody taking ownership .i am a longstanding loyal customer and am not impressed at all with the level of service ( or lack of it ) that has been offered .your adviser however was not unhelpful just unable to accept ownership and could not find anyone who would - your internal policies perhaps need review ?all in all not a good experience ...and to top it all i had my service suspended today despite you knowing there is a dispute in the process of being investigated .shocking customer experience . no no reception for a week and no reports available from engineers on what happening and when will be fixed .so paying for a service that not working at home .and xxx has no system in place to find out what going on and timescales .operators helpful .xxx procedure and systems for a communication company , lacks communication . excellent customer service and attention to detail i had to wait 7 mins to speak to someone the first time and eventually gave up , on calling back the pick up was quick but i had to give the operator my security code even though i had just typed it in a problem that has been around for ages and the operator said he was aware of .however the operator was very helpful and got things done quickly . my age content blocker is still active an my credit has gone because ur internet cost more than twelve bags of high grade marijuana this time not all the timeyour advisor was brilliant very bad service promised a call back no call back good friendly service but your customer services did not know the air time text service is not working or why or when it will work again .this is after at least 2 days of receiving a text telling me to check my bill online good service very polite and helpful poor service poor systems and never seem to get the issues sorted :( gd service my problem was n't resolved no as always monthly there is a problem with my account which i found out after calling help desk and talking to dan to sort my daughters internet .dan then told me i owed 600 something pounds for deactivating ipad contract this wasincorrect and i knew there was a reason why i never had internet access other than wifi on my ipad .dan kindly and efficiently sorted the problem to which i am grateful .i should not have to call monthly to check my bill and that i am not getting charged for something incorrectly which has happened monthly stress my concerns .thanks dan . the lady took her time to solve the problem cause the guy was very helpful and handsome .x quick service easy to follow menu polite and helpful customer service rep the man was very helpful . unhelpful and stupid systems you said my card payment had declined and it was ok i have been trying to resolve an over charging issue for 3 months , but now feel confident that the issue will be resolved . the lady i spoke to explained everything in a way i could understand and sorted my problem out without putting me on hold or passing me round .i am now thinking about getting a contract phone as it isn ,t as complicated as i thought . sam was absolutely excellent .he called me back very quickly and sorted my problem out very efficiently my reason is i dont have a computer and do not go out to go to a library due to the recent loss of my husband impressed with how the problem was dealt with the operator was as helpful as xxx allow .i was told i could upgrade my phone and now you have changed your rules and i have to wait .i have been a long standing customer and feel you do n't value loyalty .i am probably going to take my business elsewhere in june when my contract ends you keep disconnecting our phones and the issue was on your end .and i bet i 'm still going to have to pay for the 5 days both the company phones were cut off .not a very happy customer . i had accidently topped up the wrong phone number , the first operator just told me to go to a xxxphone shop , telling me that was all i could do .when i phoned again a very helpful young lady simply transferred the top up to my phone , problem solved second time around wanted to cancel one phone contract - i have five and one has never been used .agent says send in email .that 's fine but you 've never answered my last email enquiry .so not totally happy . the advisor was very officious .i think she needs further training in customer care . want to reset my internet password and am still awaiting the link via email . yes , i had to be passed to other people and they still could not help me , i then had to ring samsung myself , who did help with my wifes new phone . took time to get thru ,but once i did it was good good job . need a better insurance policy ...not happy with service or losing my work phone for 5 days my problem was sorted out in 5 mins satisfied and no complaits so far i think 3 offer better coverage and internet speed .i asked for my xxx mail login details to be sent but apparently i have never had an account !the advisor was good david was very helpful , and my query was resolved - but i find that its hard to hear the consultants generally whenever i call .i do n't experience this when making other phone calls . the lady who delt with me was very polite ,helpful and professional . satisfied ... your one net accounts are not on line so limited access to check rates on account customer services no help to rectify incorrect charging bad service very polite and helpful agent on the call been cust for long time and again problem resolved ! very helpful indeed . i have been with xxx all my life , i 'm not happy with the minutes and the internet , texts are ok . very eficient & extremly polite , advisors name was patrick problem has been on going for four days and the same questions are repeated over and over , there seems to be no notes added to my details so we are repeating ourselves and the problem is still not resolved .i am extremely unhappy with the whole thing now my calls seem pointless .requests confirmed and assured on the call but not followed up .asked for 18 mths contract and found out two phones were put on 24mths .previously requested call bundle europe which i found out was never added to lines !roaming always an issue as well etc did n't get the text i was promised just my opinions customer advisor was pleasant and listened very well but information given has not resolved the problem i 'm having connecting to the internet . the advice i was given didnt work and i still cant access internet 1 ) something not satis ab your instructions ( commented on by advisor ) .2 ) issue was n't ressolved queries all dealt with as requested to my satisfaction . the outcome of the call im happy with all the services because was told one thing a month ago and another now .not happy at all with the service quick , efficient and helpful response .hopefully my problem will be resolved without too much delay . because i get lied to and mis sold by your company all the time .i will go to thf ombudsman if i do not get a satisfactory answer on why the salesman on 6th lies to me to sell me ipad .the phone person today was excellent because i told the guy on the phone the reason i needed to be put through quickly ... 12mins later i was still on hold and had to turn my phone off to go into a funeral without getting anything sorted sick of going in circles , month after month due to constant errors caused by xxx .absolutely disgusted since adding my daughter to the account last august .loyal for years but treated so badly . always used xxxphone fantastic service very quick and friendly , dealt with my problem extremely quick no just handled well and quick to answer i was more than plesed with my quary problem not sorted after at least ten calls to get mms set up on samsung galaxy . my grandaughter poorly so urgent request + was sorted by polite caring member of your staff thankyou staff very helpful 40mins call waiting and no solution offered to email problem when i finally got through to advisor ! customer service advisor very helpfull , she deserves a payrise wanted my phone un barred but person over phone forgot to unblacklist me too so had to go into xxx shop .still my googlemail not working will hv to go into shop again .also asked for email to be sent which did n't contain info that i needed . not xxx 's fault but terrible time trying to get on website to get festival tickets ....great confusion and took 3 hours so could n't rate higher but xxx did all it could probably the low score due to the signal level in some parts .my work is very poor a lot of time no signal .also the blackberry 9900 requirers the battery to be removed before it will re boot and pick the signal up !turning it off and on does n't work ! call was answered quickly .the assistant was able to resolve my problem ( hopefully - i 've yet to see if it works ) immediately and explained the reason for my problem .he was polite and helpful throughout .a credit to xxx - if my problem is resolved and i have confidence it will be :-) because they treat me vere good over all to me the problem has not been solved .i still do not have access 2 the internet & have 2 wait 4 new sim 2 arrive .then not sure that wil solve problem problem is not resolved but robert was really helpful in trying .issue is ongoing at this time .xx i have a problem with my internet even though im paying for it , the gentleman i spoke to was very helpful but i still have the problem . kayleigh who helped me was very knowledgeable and patient and solved the problem !thank you . a very good solution to my problem , handled very well and swiftly . the hole service from ordering the new phones not getting told you had changed my tarif ;-( and the first person i spoke to cut me off was not impressped at all :-p not as he never had my number to call back , poor customer service :-) i was very satisfied with the service i received and the advisor answered all my questions . my query was answered clearly and concisely .the lady i spoke with was friendly and knowledgable . very helpfull lady ,polite and understanding thanks when calling 191 the only option to speak to someone is to say your leaving !my upgrade promises have not been done !the assistant could not access my bill !still waiting on a call back ! i wanted internet settings for my phone this was the 3rd time i rung and the only time you got it right thank you can i get 50p back for not solveing my problem sooner ? xxx always offer goood service i am very happy with the serves u provied i was impressed with my request being sorted straight away was bit annoyed it takes a month for my cancelation to go through ! because its an ok service the staff ae very friendly and helpful : ) no problem not resolved u always give me good service advisor who helpd me was v efficient & friendly ! phone me if you want the reasons , terrible service no i have no time to explain we are bussiness customers and do not want to be without phones and the phone will not be exchanged untill monday day when i shall be in bed after a night shift .i think your response time is far to slow and will not be renewing my contract later this year because the advisor was friendly helpful and resolved our problem completely ! because i could speak 2 a human being who was friendly and helpful and helped me with my enquiry they met with my expectations ive never had no problem with xxx and the operator was very helpful been with u for years .never had any problems thanks my ratings were because the 1st guy was so helpful . i was so dissapointed that no sim card was in my shipment of my new blackberry . i then thought id check phone was working which it wasnt as it was stuck in a language i couldnt understand he put me through to the tectnical team who were also very very helpful and helped me try to sort it ...to which we couldnt as it was like froze ....battery out then put back ....still froze then it gave msg as it meant faulty so guy said and he sorted it for me and new one coming monday 12th march with a sim card in .very helpful man ! ! he was very helpful and resolved my issue although i hve previously had bad experience with xxx i was happy with the call today but would like to add that i have sent several emails in the last year asking why my bills were so much higher than i expected as a price plan customer and had no response .its more than a bit annoying that i 've been paying so much more than i could have done or indeed would have done if my emails had been replied to .will be seeking a rebate very good service i got what i wanted in the end sorted generally satisfied but i do n't like auto menu 's or being kept waiting because the adviser was helpful mark the call handler was extremely helpful . the customer service advisor was very pleasant my query has not been rrsolved and the guy on the phone stated that he would would send me a pdf of the bill she had no idea wat she was talking about good customer service reoccurring problem does n't seem like there is a perminant solution you have good staff but xxxphone network is not good compare to other i got what i asked for . 8 all good staff polite and helpful .problem dealt with effectively . it took 2 calls for the issue to be resolved problem not resolved because xxx connections are very bad i ca n't get radio or gprs anywere now please make sure my connection stays on or i will surely leave person on phone was fine but system failings are irritating .i had to ring to remove an overcharge and i have been waiting 3 months for internet access with no predicted date yet available . very helpful , very efficient , very quick ! previous cs operative ( david ) was extremely rude and un professional .asked for managers call back and complaint procedure and was questioned as to why ? terrible service .not at all impressed . i did n't get any answere 2 my query .i need my contract reduced the person i spoke to was very polite and helpful web i took the contract out it was with unlimited internet and i keep getting charges i use internet more then calls i work away from home so i carny get bk to the shop i bought it so i 'm goin to keep getting charges i used to be with 02 they work out cheaper ur insurance stinks , i 'll be going to orange next week along with the other 5 members of my family that also feel let down by ur services .i 'll be notifying all my friends and colleges to also avoid you as a company . quality service provided by the representative totally not all satisfied with your customer service , very very poor indeed , much more training is needed very helpful adviser you have had my overpayment for over a week and l am still awaiting payment ! ! very happy with service received i brought my dauhter a phone on your network and she cud nt use bbm i called and told to pay 5 pound and it wud work it did n't called again told take out battery 1o mins still did n't work called again took me through few things it still not workng i have been a 02 cust for years and they have always helped resolve problems my 1st impressions of u is shocking my daughter is desperate 2 join her friends on bbm how r u going to help it how i found the servise they were very helpful advisor was very professional yet friendly , she fully resolved things for me . the lady was hekpfuii and friendly because my phone was dealt with very well and helpfully i had to wait a while after speaking to someone because there computer was n't working but when i phoned again the service i got was very satisfactory account payment screwed up at your end .third time of trying to resolve billing errors i cannot access my online account & i have had an onlind chat and 2 calls to cus services .all said they would reset my passwd and send me text or email i have received nothing quite simply , xxx has the best network and the support is usually second to none .in rural scotland no others compare excellent customer service by lady advisor .she tackled all my queries & resolved everything & very politely .thanks xxx . iv had to many problems with xxx recently and feel that iv been paying for hassle . because although i spoke to two of your representatives , after going through a tedious automated service , i was told my problem which i thought would be pretty straight forward could not be resolved over the phone and that i had to write an email of which i could be waiting for a response for , for anything upto 48 hours .also the 1st advisor gave me completely the wrong information and that was according to your 2nd advisor .very disappointing and quite frankly not helpful to my case at all ! ! ! ! customer services was really gud but i.m not very happy with xxx in all adviser was helpful and able to answer my questions i have had issues with internet access for months now .it takes many attempts to download so i am using up my 500 meg allocation quicker than i should no was very happy with the service overall felt vague re route to website they were helpful understanding can't get thru .phone still not delivered .ipad 3g not working . leanne and julia answered politely and resolved my query good service 0 good customer service operator who resolved issue good service but advisor could n't fulfil the land line request directly . the advisor rectified my problem and was very polite ,so happy with the service im very pleased the person i spoken she was very polite and helpfull and patient thank u great customer service . my phone is my business i am loosing important calls - the adviser did not believe me !my husband has also phoned 4 times to sort problem - going into shop shortly to try and sort problem just an inconvenience . disgusting servive query answered your 3g is awful in my area , otherwise i 'm happy . excellent service received very courteous polite n friendly unresolved missing ipad .dpd have failed to prove correct info .intended to use ipad for meeting on monday .will now have to make alternative arrangements ! because the man who helped me with my minutes was fine but then was transfered 2 tech person & i was cut off .no1 rang me back & i 'm not impressed ! explained these on the last answer . i 'm happy i have had a few problems since taking out my contract in october 2 i happy with the svs and found the adviser very helpful i have selected option for callback which never happened .also more courtesy towards customers would be nicer . good prompt service i think the system is hard to get to the right dep the call hander are always very helpful the reasons for my ratings are the person on the phone was very polite and very helpful but my problem is still not sorted after 5 phone calls which have cost me money each time and it is very frustrating not to be able to use all the functions that you supply my internet is working on my mobile thank u . the young lady was very patient and helpful and although my query is still ongoing she gave me the impression that she would get back to me with answers instead of giving me an upgrade early as my phone is broke i was advised to pay up the remaining 4 months of my contract and get a new contract , which i will happily do now after years of loyalty to xxx happy with service . good service i wonder when anyone will realise how badly i am being looked after ,when will someone who gives dam will ring me .if know one rings me i will then know that it is a waste of time completing this questionnaire .xxx please start caring againmobile 07836 780560 ken heathcote i 've been really badly advised by xxx staff recently .so much that i will be taking my custom elsewhere when my contract expires . no very professional . my mobile broadband dongle has suddenly stopped allowing me to top up online so i have to call xxx and it takes 40 minutes to explain and pay and when i ask for an email receipt and am promised one it never arrives mix up with my monthly bill . over all a very good company satisfied customer the person i talked to was very helpful an kind .well done him . the overall service & advice was very good , very swift & answered all my questions . the advisor was very helpful and polite your **** and thats being polite cause i found it very helpfully i am still waiting for someone to call me back . transparency , knowledgeable person , helpful , the adviser handled my quiery in a very friendly and professional manner .my problem was solved immediately after doing as i was advised . excellent service and friendly approach not happy ring me and i will explain very helpful , friendly and knowledgable operator - anticipated my questions and communicated well . because mobile phone companies are a law to themselves .and money aspects of contracts overide genuine customer service and customer issues or complaints efficient service from knowledgable team m i have spent a considerable amount of money with u the provider and now i try to up grade it is costing me more with less perks than i originally had and other providers offer a better rate and are cheaper and offer more perks to their price plan .u do n't price match or even try to compromise .and information i was given i was lead to believe u were doing me a deal based on length of time with u and i go on line and see that the deal on line is better than the deal i was offered .i have lost confidence which is a shame as i have had no problems previously .i may look to switch provider as virgin offer a better deal on the exact same phone i was hoping to upgrade with u .hope u can take on board my comments so u can at least offer existing customers who have invested in u a deal which makes them happy and will want to continue a service with xxx . my query was answered quickly for me to understand y my signal was down as xxx does not keep its promises and customer service never heard the saying the customer is always right .and the information given is mixed up . i hav been a loyal customer for 7yrs with 5contracts in the family 2who are disabled and no one would help wen i needed it to repair the ipad so when my contracts are up i shall be finding a different network as it looks like loyalty stands for nothing with yourselfs julie prew needing to phone back once the phone is back in the office .contract details were incorrect on the system and these needed to be corrected .should not of needed doing .staff , as normally very helpful . good service couldnt fault anything .very helpful . call well managed , but previous xxx error .also why call minutes either 300 or 600 .whats wrong with 400 or 500 ? i was told an issue would be resolved , it was n't and took a second call to sort . no you asked 10 coz me , family and friends have all had problems one way or another , take to long never had a problem with xxx .when i did have a problem with my iphone then the customer advisor i spoke to was really helpful . all the staff that i have had dealing with seem very polite and helpful im pleased with the service i am receiving the advisor were very helpfull and cheerfull .when i called last week to say iam in hospital they gave me time to pay my bill and were very caring all very good can know who is pls lol they were very helpfull 0 because i have been cut off twice and called you 3 times and i now need a call back as what one person has offered me the next person ca n't ? ? please help ? ? i like xxx for ever .good reception every where and speed as well as good customer service . always a great service all good , sorted put what i wanted . i have had no end of problems with xxx .constantly poor customer service with regards to no communication .between different departments .do n't feel a valued customer other wise i 'd have rated a 10 .however the customer service assistants rectify the problem .but with out any gesture of good will .therefore i do not think i will be staying woth xxx when my contract finishes . i do n't agree with having to pay for customer care as some times you have to top up just to ring but other wise i 've been happy with the people i have spoken too well i 've found xxx to be a great network and my query was resolved quickly and resolved well it is you lot are so helpfel mohammed was very helpful and sorted out my problem .the reason i am loyal 2 xxx is the service i get and the fair treatment i get if i pay my bill late .other networks are cheaper but i like the service i get from xxx . the young lady in question was polite - helpful - cheerful & explained what she was doing as she did it & offered for me to phone back if i had any problems concerning what she had just done for me .in all a no nonsence ask the advisor or listen to recordings .have no time yes poor service overall . never really have a problem with xxx and happy with the service i get . very helpful guy never felt like anyone was in my side , ridiculous phone replacement policy , hand me to some foreign office after aong time on hold , i need a new phone why am i sitting there playing with the sim and battery .one call to you in over a year for assistance and it was terrible .can't wait to end the contract and go back to 02 . the service today was very good no reasons you asked me 2 answer the questions so that is what i have done coustemer service agent , was helpful and did his best to help me with my query .he understood me and could be understood . outstanding customer service i hate xxx , but the person who served me dealt with my problems very well .if i could i would leave xxx but the guy who served me was excellent i would prefer to talk to to a person .it was about an upgrade advisor very polite , jolly & informative , spoke english & all this despite the news not being what i had hoped .golden star ! the lady jackie was very helpful and friendly not sure if my upgrade is right costing me more a month , will have to see problems sorted brilliantly problem dealt with quickly , politely and efficiently . the lady was very polite , new exactly what the problem was i rang about & helped 2 resolve it quickly & effectivly . to slow everything resolved so great , just gripe that she sort of implied that the reason for my difficulty with my card would be blindingly obvious to me , when it is to her because she does it everyday . very helpful and fully understood query get poor or wrong information xxx is a totally unreasonable company that does not value long term custom . good service a really helpful adviser and a great company very friendly and helpful as ever xxx were excellent .many thanks . helpful friendly advisor , that helped to try and solve my problem . because it was good . because i got all the information i needed and was entrenely you did n't deal with my situation my bill is 95 pounds .when i have unlimited texts and do n't call anyone . can't say if issue resolved yet as delay in messages has still happened today but that could be due to sim change over rather than actual past issue because i havent recived my message for my internet and the advisor sounded **** her number plz no my issue was n't sorted .not advisors fault but still - my handset does n't work and i got it today after exchanging for another faulty one ! ! ! the adviser did n't seem bothered about the query , did n't answer the query , did n't ask questions to solve the query .not impressed and at the end of the contract i may well go somewhere else . replies beneficial and helpful unable totop up husbands mobile prior please sort my family pack out as u 've already paid for the person i spoke to was professional and curtious and easily to speek to and resolved my query quickly thank you not happy with reason for my call but operator very good i called twice as the first lady didnt giv me the correct information .wen i foned bak thd man was very helpful & sorted my query out straight awy the person i spoke with was very polite & knowledgeable about how i could possibly get the best out of my phone account .thanks . still have n't solved my problem but operators were very nice . the call was handled well .slightly reduced score due to response time only .do i get a free phone for my participation ?! rating dependent on bill change requested . i think the marking says it all. no being charged 30 pence or 1 min for a 2 sec call . because all previous times i have called the advisors have been rude , unhelpful and barely understandable technician very knowledgeable and although my issue was not resolved i now have an idea what is wrong he was a nice person , very polite and helpful .its a shame xxx did n't have any decent deals to offer , but thats not this persons fault was a good service and polite .-8had to be referred to 3 times and then given a number to call which never got through .-3 advisers were okay .-7 cos the guy i spoke to was alright exchanged my sim card ,phone and sd card .very prompt service .veryhelpful and efficient staff , thank you . quick service was n't kept waiting a hate xxx as they do not allow me to put a cap on my mins which is causing me to go over every month and they have not been very help towards other things eg upgrade person i spoke to wayne was extremely helpful and courteous and provided answers to the questions which were asked . cant send settings for mms and internet because its a samsung galaxy ace very efficient .our acc has recently had a fraudulent access attempt .your advisor gave me phone number for premier telecoms my question was answered very quickly and i got what i needed this is the 4th question u said three enuf is enuf tell your marketing department to stop been pathetic and stop texting me .its a joke . no disappointed in xxx changing policy of not being able to upgrade 90 days early this has changed since we took out contract . had an issue where my direct debit had been cancelled by my bank , the advisor sorted within a minute and ipad working within 5mins , faultless i am still aving problems with connection from my dongle . friendly operator and good service very good service well happy thank you all questions answered quick and clearly . i was disappointed with the robotic logic and speech of your operators .i 'll gladly explain if someone wishes to phone me your advisor had a friendly helpful manner which made me feel at ease and was ready to offer solutions for once i got to spoke to someone was advising me how he can help me .usually i have to tell staff what to do and how to do it ! i 've rated 10 on all of them because number 1 i recommended my friend 2 join you witch she now has and number 2 and 3 because the lady was a great help and sorted all the problems out for me thankyou : ) x a miss understanding when renewing my contract last year was recently resolved by an adviser .the service i received was very good , the matter was resolved during the call and included a good will gesture from yourselves . only a 7 on 'likely to recommend ' because i consider a good level of service as required , hence a solid but not brilliant score .10 's on the last 2 q 's because the call was quick , very efficient and polite .( as it should be or you would quickly loose my business ) the service i received was quick efficient and answered my query .well done xxx . once again i have been unimpressed and it is nothing to do with the call centre .1 . xxx coverage in this part of the world is very patchy and often in the wylye valley non-existent .my attempts to get a response on this was futile .2 .the satnav issue which has been dealt with .3 .the data test drive texts have really wound me up .because 3g coverage is so rubbish i now have a new hobby - collecting wi-fi access codes .you keep telling me that i am not downloading the data that i expected but there is no option to go for a cheaper contract so why send me the texts ?if i really want to know if i have over-spent i can look at myxxx . i hope that helps . lousy customer service due to xxx customer service attitude i 'll be cancelling at the end of the contract flexibility with payment structure and polite staff . the lady i spoke to is the only person who has spoken to me using language i can understand .all the others i have spoken to on the telephone and in a branch assume i have technical / mobile technology knowledge - and i do not ! your representative went above and beyond the call of duty in attempting to sort out my problem .she is a credit to your company and you should promote her ! ! ! julian ronnie . the adviser was very helpfull and very polite ! ! gr8 service no further forward and advisor made me out to be a liar if you really care send me an email and you will learn something useful .tim@timsoper.net 1st class service as always i found a billing error .yet another item to add to the long standing list of complaints since last june .at the time of your first 2 texts , i was awaiting an answer to my complaint .just before your 3rd text the adviser told me my complaint was valid and she calculated the credit due .she was very helpful but your systems are so terrible i 'd never recommend anyone to use v'fone .i 'm thinking of leaving you myself . very good service .dealt with my problem quickly and professionally . extremely helpful advisors what i asked for still hasnt happened no valid reason why content locked friendly n very helpfull excellent service great response & help in time of need .thank-you query was answered in the negative ; xxx do n't provide what i want .operator was polite and a pleasure to talk to .did n't hang for too long before call was put thu . i have been charged wrongly and they refuse to correct the matter very good customer service always happy with service jess was a gr8 help i am happy with xxxphone wish you all well thank you 4 your help because it was a good over all phone call the person i talk to was not able to resolve my concerns . i have learning difficulties and the adviser was very helpful and paitent and explained in a way i could understand x your adviser was very helpful and answered all of my questions .she was happy to help . u have been helpfull and not let me down good level of service helpful assistant and service for passport will be in place at midnight tonight .hence happy with outcome 10 's because it he answered everything and 8 because there is still something i needed to ask while the adviser was polite and helpfull she was not able to resolve the problem , network congestion and thus no internet ....the same problem that i reported this time last year for the same location gavin understood my frustrations and took the time to listen and sort the complaint to my satisfaction which i am very grateful for . call handled politely and efficiently because all was done good n helpful it was good sales behaviour because i was happy with the time i spent in the store it was no problem no the sales assistant in my local store was very informative and both friendly and helpful . very satisfied the man who served me was ruddy tremendous ! ! give that little sausage a high five for his super service !awfully lovely bottom as well !toodle pip ! price discounted for nhs staff .convenient store manager excellent customer service . i went into your store in oxford with the intention just to look at some smart phones the staff were very informative and ran through some possible options they were able to offer me the same deal as you could do over the phone plus i could see feel and get a demo of the phone .......the other reason is that i get a signal in my house with you guys something which orange ca n't offer thanks guys :-) xxx offered me best deal .got what i wanted .the sales advisor was extremely helpful , friendly and knowledgable of the product she was offering me . beacause that is what i thought ashley at newbury was very good . delighted to .i think that xxx sucks , because it fails to pay a proper amount of uk tax .but the service from the sales rep at your reading store was very good .rgds great service all round very happy and comfortable with whom i was dealing with .honest ! ! excellent service accurate advice excellent advice and help in the store . first class help in getting my smartphone working properly amazing staff very helpful had great help from mehmet .james and dave sewell after setting the contract up and further issues .very good support and staff definately get my reccomendation ! ! ! thanks guys good saving because i was pleased ! all is well .both asleep.have a good night .love m and p i was really happy with the service very helpfull took the time to explaine the phone i was seen with no waiting .he was polite helpful and knowledgeable .very good customer experience thanks . magda was amazing anthony , the sales adviser was really helpful .however the computer was very slow umm i do n't know super nice staff , really helpful , the sort of customer service that is rarely seen these days because i had good service from a friendly member of staff . overall very good .shop was a little busy so staff under pressure to serve the next customer.could have done with a bit more input has to how to use the phone because the service in store you are ok but expensive .and also if you could add your addition free minutes instantly rather waiting for hour for it to be text .i think your valuable customers will love that . the adviser was very good in assisting & helpful in his explation of different products that xxx has on offer been a customer for a long time have many fones on my account always have brilliant service from xxx cust services and in store always gone out of their way to help me service good and very helpful the salesman was not good enough the staff were very friendly sales advisor i had was really helpful got me a new package that i wanted and the phone i wanted was in stock i walked away a happy customer who continues to stay with xxx ! matt , the assistant was very patient and helpful cheryl was so helpful and sensitive particularly as she had to liaise with the bereavement team . very good service , very helpful staff - just wish upgrading an iphone did n't involve spending money .other people i know with xxx have had free upgrades - but not me !also your competitors do offer some very attractive packages which i will have to think about . an extremely helpful assistant who dldnt pressurise me . q1 reason : xxx have made several errors with this account including the current issue of february 's bill which is astronomically high due to xxx not having set up the iphone package correctly and also not having cancelled the previous blackberry package .i am awaiting a solution .q2 & 3 are rated according to the help i received this morning pertaining to the problems i have been experiencing with the iphone 4s.it may be worth noting at this juncture that the advice i received was to book an appointment with the apple store as any new hand set replacement from xxx would be 'nearly new ' ( reconditioned ) rather than a new handset !i await your comments . it was a quick fone call about my bill and was quick and eficition it took so long to cancel the line !plus charging my every month when i had already email you and been in 2 different xxx shops telling what happened !it was an horrible experience as i was out of the country for 4 months and i was n't able to pay from there letting me with poor credit good customer service 1.5 hours on the phone - no resolution - then xxx disconnected me ! !and i have no way of knowing how to get back on the phone with the advisor i was dealing with in order to resolve the issue .dreadful . how i felt about service given i feel that my bill is always over from what it is suppotd to be .from the service you have prouided to me i feel i wouldnt relomend your service to any one i think i will go to o2 because my problem was sorted professionally and quickly thanks to the operator being false informed by 3 advisors your meant to be able to rely and trust your service provider i think the way i have been dealt with has been a joke and would never recommend this service provider to anyone ! very helpful informative and clear with his responses ok experience cause .used .to.get .free .wekend .i.cant.text.it .junk i got what i needed from the call and it was dealt with quickly and effectively because that is my best offer !x no she did n't get back to me , the call was a waste of my time i still have the problem the man who dealt with my queary was cohearant and efficiant no messing about had me dealt within minutes couldnt have been any better very pleased with the way things were handled and very polite employee some times custom service do n't know they jobs maybe cos they r still new they make u wait some time very helpfull .madethings clear because they sorted out my issue very helpful good service and problem was resolved quickly because the lady was very very nice and helpfully i would also like to add that dean who dealt with my call was very helpful and went out of his way to resolve my software issue .nothing was a problem and he showed great professionalism , patience and effective product knowledge together with a high demonstration of great customer service .please ensure this feed back is passed on to his line manager as dean is a credit to your company and i would like his good work to be acknowledged and not go unnoticed .thanks .paul connolly query not resolved and advisor abrupt happy with xxx generally but been unable to use our company mobiles indoors since monday 5 mar due to no signal . i have been blatantly missold an i phone by one of your advisors did not find the person that i spoke to on the phone helpfull at all .as a customer of xxx for the last 16 years ( approx ) i would have to say when are current contracts end we will be moving to another network after todays phone call . as my problem has not been resolved no good result , verrrrrry long call this is just a pr excersize so those at the top can pat themselves on the bk reassuring themselfs that they are meeting their customers needs the advisor this time was helpful competent and personable the lady was really good who delt with my call although i do n't think i 'm getting a very good deal on my contract at the moment with xxx advisor handled my questions in an efficient and professional manner good ,sound customer relations . i have allways been happy with xxx service despite going into the xxxphone shop with i.d to change my name it is still not registered on my online account , a payment made on line that i was sent a confirmation e-mail that it had been received had not and as the shop had not changed my surname even though they added my husbands name , to the wrong phone number , i could n't make the payment over the phone .i now have to go to the shop again to repeat the whole process ! 7 very helpfull , very polite , seemed to be very good at his job knew what he was talking about .could not do enough to sort my problem out .which he did .i also told him id had a problem on website he also sorted that for me .i had tried to sort out with someone on internet they were poor compared to man on phone .thanks again person was capable and friendly and i was n't on hold for very long complex , confusing , ineffective and a significant waste of time .topped of by a questionnaire .nice work gives as far as i am concerned xxx has always been very helpful and the service has been fantastic objective achived u asked for them :-p all phone companies are the same , so you would n't get a recommendation from me anyway .what i needed doing got done .the operator i spoke to rarely said anything , even to let know the system was slow so i kept thinking the call had cut off , very irritating . customer service was not good my husband has sent you a text already about the lack of customer service and yet still the problem is on going ! ! gutted the only way u can bar certain numbers from bots wana is 2bar all no 's from that country , & uhave 2 have 3calls 1st . fabulous service query dealt with proffesionally and quickly thank you adviser fab the chap i spok 2 did a gr8 job x bbm is n't working , went in store and they could n't assist ,nor could the phone line .justwo n't allow me to accept two bbm contacts which have been pending for ages .really disappointing no the service is always dealt with quickly , and not complete wakers like orange !nice friendly service , and very polite .answered all of my questions well .thanks once again xxx !x julie still waiting to have the problems resolved . person was very helpful and did all i asked kevin was very helpful and listened to what was said , more advisors like him are needed phone not working satisfactorily including battery failure ; switching off mid way through calls ; non recognition of finger when trying to press icons .was told it would cost to b repaired and not prepared to pay for faulty phone . need to make an inportant call and would not help me out it means a lot to me but would not really make you lose out when i rang i got no help at all , i was bascally told 2 work it out 4 myself everything was perfect apart from my phone being re-activated .i was told it would take 2 hours and it 's been 24 .i now have to call again because i was told that the new iphone 4s i paid and bought only last week could only be replaced with a second hand reconditioned model unless i could get to the shop a 50 mile trip away .no technical advice offered .why would i want a second hand phone when i 've just paid for a brand new one . quick efficient polite service - good 2 speak 2 a human ! the advisor i spoke to yesterday was so good he helped me with everything and advised very well i have had to go to your york shop three times in the past week . i was completely happy with the help and politeness of the young man happy with xxx yes the adviser was very helpfull depends on others ' needs ; call handling excellent ; but solution not ideal ..freebee international minutes with top up - should be valid with each top up and not restricted to one set per month . . everything was fine contract ending in mid april and unable to obtain advertised product it took too long to get info .then answer was not definitive , just probably . you were friendly and polite but unable to resolve my problem 10 the girl was really helpful and sorted out my querie found out that after upgrading to new package i have been overcharged for two months , not happy at all . excellent clear instruction and a very helpful and professional service . the person i spoke 2 was very helpful , obliging , polite + pleasant . advisor was very good but i was queued for 13 minutes before call dropped and had to dial again . because i have never had any problems with xxx since i have been using them & they are very helpfull no my serrvices were restored straight away . after 3 15 min calls u were still unable to top me up would have been a 10 if i could have gotten my new sim card the next day ! ive paid for something i cantuse as i couldnt cancel as it was in my contract acording t yr store in dumfries and found out t day from customer service that its an add on asked if i could b refunded gh was told no i feel ive been conned for 2 yrs wen it never worked in the 1st place overall ok , but had some difficulty hearing n understanding the guy . you answered my questions quickly easily and clearly and sent me a follow up txt about my upgrade date which i asked about in the call .good work . not a bad service and very good rep. good service and satisfactory result . your service is appalling the call handler was polite and efficient advisor was ok but just cheesed off with vodefone ,phone screen keeps going black and ca n't see any thing ,spends most weekends taken phone to shops to sort out problem , i want out off contract ,please good customer care the advisor failed to ask a question that would got me off the phone in around 2 minutes .instead it was asked after around 14 minutes.waiting my time . cause i been with vf for 20 years not convinced problem is .resolvedand expect it to happen again next month .adviser took a long time to resolve simple query and not particularly helpful .not up to usual high service standards my telephone still does n't function correctly , i have spent all day on the telephone trying to resolve it and basically xxx do n't care ! it was a good service , but i have been a xxx customer for over 10 years and sometimes feel your company could offer me more as a dedicated customer . the adviser was friendly and polite . completely happy with service helped sort out my query but still has n't solved the problem with my mobile account i have to call you every month for the same query , you never resolve my problem ! my initial call was taken in a professional manner and dealt with equally with diligence no comments operator very cheerful , clear and polite and said she was able to resolve issues .still waiting on actual issue to be resolved i already have .could n't get through helpful and sorted out my problem completely was happy with service pardon reason given on final reply , unfortunatelly i am still getting used to new phone and based on possible future contact . not happy with the operators response & my bills i thing the person who takes your call is nice and under stands you as usual with xxx my queries never get resolved . i always need to call 5 times to solve one problem.this is absolutely ridiculous my problem could n't be solved and i was told in the shop if i rang it would be so basically i 'm no further forward operator was very pleasant and helpful , but problem is n't really resolved and the process is n't very clear . i was dealt with in a courteous and efficient manner . because they pushed me in the right direction i am still on wrong price plan since september and was incorrectly advised .notes on system were also wrong hence billing was incorrect . i do n't understand why i get billed 14days after my billing date , i never get any form of bill , i cant log onto the website because it says i need a 4 digit code that it wo n't give to me and the lady was very helpful but i was kept on the phone for longer than i thought . i felt very disappointed by the customer service i received today from barry shaw and will be putting in a formal escalated complaint .if you recorded the call please listen to it . it was dealt with speed and he was polite did what was asked after a 3 hr phone conversation a few weeks previous .everythingthat was agreed .wastotally ignored by xxxphone causing me lots of trouble n stress .stillnot resolved no ca n't be bothered dealing with you recently has been a right pain because ive got a got price plan an the persorson on the phone was fast an sorted my problem straight away because i wanted to cancel my old contract 3weeks ago and is still alive .i wrote a letter but nothing happend . adviser handled call well she was knowledgeable polite and able to advise well . i am so upset with your pay bill .i called your company but still i should wait call from your manager . courtesy when someone from ur service phone me and tells me dat i have got a loyalty upgrade i should phone back on a specific date which and then when i do someone says to me that there is no record of the call so that would really annoy me and i will give those rating which clearly deserves bcos it did not resolve any issues what so ever i received a massive bill at the end of last year and although i spoke to someone in january about this and paid it also paid for a different tariff to stop this happening again i received an even bigger bill this month 770 pounds , have just got my own business up and running so cannot do without a my phone but have been told if i do not pay the whole amount my service will be stopped .i have n't got this amount of money as i paid vodka phone nearly 700 a month ago and have had no help with how i might resolve the issue the lady was very helpful and patient silly question more than satisfied with response polite , helpful and went the extra mile when there was no obligation to do so .i 've been with xxx for many years , no complaints at all .x the first time i called to sort problem the service was terrible and the score would be ' 0' for all .fortunately i called again and the serice was much improved very good in fact . two queries , both actioned quickly and effectively . call was handled quickly and efficiently . my phone is not conected to the network ive paid for and still canot use anything . was n't happy as my bill came to a tremendous amount and personally wanted a cap on my account i think it is quite disgusting that i have been charged nearly 30 pounds for going over by from what i was told 20 minutes i have been a xxx customer since xxx has been xxx i expected better treatment because on this occasion i was satisfied with the service i received issue solved , but left on hold for a long time 10/10 she sounded hot my query was answered effectively . because i had a complaint and the advisor was more than happy yo take his time and solve my problem my problem was sorted out well and the lady who helped me was efficient polite and friendly . poor customer service .information provided was misleading , could not trace previous calls .impolite . your advisor did n't seem to be able to grasp the situation for ages .your company has been unable to levy the correct charges for five months .i may now have a result .we shall see !but your advisor was useless frankly . was the mannor in wich they spoke i wa helped alot thats a strange request .i like the mans voice .he sounded like a nice chap .now enough txts already ! he was friendly , polite and sorted out the problem quickly good service and everything resolved to my satisfaction . because them service w as very good .quick and efficient . u asked not happy with u customer servise will move as soon as my contrat ends very polite lady on the phone terribly pleasant , and i assume underpaid .i trust you will address this with an according pay rise/place on the board .n.b. the robotic voice on the payment service is disturbing .regards i dont how can i solve my prob would recommend due to the fact i have been wiv xxx for so many yrs and always get help required , the adviser today dealt wiv problem straight away and he was very helpfull wiv my problem resolution was very polite and very apolagetic about the problem which i rang about great adviser !thankyou ! yes the adviser .i spoke to today was very helpfull and xxxphone is a good network i was happy with the info given but i was left on hold on two occasions for a couple of minutes at a time . you always try to help me whatever my financial problem is at the time all questions answered quick , sorted ! call me the advisor was robotic and argumentative and not willing to take my point of view on board . the man that helped me was nice on the phone and knew what he was talkin about and sorted the problem quicky ! the querry was regarding charged texts on my account .i did not feel there was any resolution to the issue . very satisfied with the service he was nice but he didnt solve my ptoblem very polite and gave me the information i needed was pleased with service it was ok but i am still waiting for the wap message for my internet settings , but the advisor was very helpful because i am in hospitality and i like and know good service when it happens he helped me the adviser was exellent with my queries dealt with swiftly and efficiently tried three times to get info with people promising to call back .no call .price plan way too expensive .x nn because ther did n't understand me problem i am always happy with xxx customer services , very helpful it was a good experience nice person that dealt quickly . overall i remain very unhappy indeed with xxx . my question was n't answered & i was given wrong information which is why i made the call good service very disatfied with the way i was spoken to. i suffer from dislexia and cudnt understand the questions i was being asked which i tried explaining to your coleage but she didnt grasp it and she had a bad attitude no customer advisor was helpful and resolved my problem very satisfied with service the advisor was resolving about issue where i had been sent the wrong return for repair packaging twice .she resolved the issue with a more convinient process ! the signal in the area where i live has been appalling the last 6 month in the house and outside not happy at all with service l am getting will change 2 another provider has soon has possible very good as normal cheers good service they were polite and efficient i phoned for internet settings for my new phone but they arent available which im quite disapointed about but the person i spoke to was very pleasant and tried hard to get me them . very helpful fast efficient very helpful staff answered query effectively and quickly xx get your chairman to call me and i 'll be more than happy to tell you . the advice i received was clear and helpful .the advisor was polite and approachable and my query regarding international calls and texting was resolved quickly this call i got good clear answers unlike this morning which was a disgrace . whats the point the advisor was excellent , really extremely helpful .my issue is rediculous bills and xxx 's general incompetence in selling products to their customers .i have sone satiafaction and some remaining fruatrations .happy to discuss this further . the phone team do their job , as a company ure beyond uselessxxx the adviser was very helpful but l am not happy with xxx . great guy really helpful and funny i was messed around by a lot of advisors .the person i spoke to today fixed something in 2 mins that 4 other callers have been unable to work out ! the person i spoke to was very pleasant and curteous .he handled me in a very professional manner . because the advier ask my query and solve it he solved my problem to the best of his capability , was polite and helpfull the customer advisor was very helpfull and got my query sorted quickly . excellent customer service i cannot download a complete bill per phone from the website ! ! please fix , as this is preposterous ! !i have been asking for 6 months now . very polite and helpful opperator quickly and efficiently sorted out my questions and cleared up the billing mistakes on my account i was very happy with the adviser my query was dealt with politely and quickly . could n't of asked for a more polite and curtious phone call to which everything was explained through out the conversation i did n't get exactly what i wanted but was served satisfactorily . overall good clear , articulate and helpful call handler .best call centre i have had contact with .very impressed . advisor very helpful but not happy with reason of call could n't finalise problem been going on for months but dvisir was helpful the advisor sounded moody & grumpy poor service not helpful and least interested in helping me as a customer what a joke i would have expected a better level of service as a business customer . changin to a diffrent company chgargin me for things i dnt use the operator was friendly .tech help blamed my handset .but i find it rather odd as soon as i had logged the problem , the missing txts suddenly came thru ? it took 20+ hours to transfer to my new phone the guys i spoke to gave me all the information i needed to solve the problem i had ,it was n't 't exactly what i wanted to hear but that was the systems fault not theirs .thesecond person i spoke to was a little harder to understand but again that 's not necessarily his fault . he was very helpful & although he could n't assist me in what i was asking for , he advised me of the next best action to take . very prompt and professional service .i prefer talking to a person on the phone who takes their time to work with me over a busy store feeling rushed any time . no because i was happy with the service , there was some good points that helped me a lot . helpful , friendly and informative . the lady i spoke 2 did as much as she could with my problem but she pointed me in the right direction 4 which i am very grateful was fairly quick and painless .got the info i needed gr8 customer service ! charged more than should 've been and confusing contract automated service then direct to wrong area and had to hang up .so gave up everything went perfectly and the person i spoke to was polite no good deals ca n't price match or sort out a deal early 2 satisfy customer 2 keep hold of them .other networks got better offers 2 entice customers . q3 of 3 : only i m satisfied with the adviser who handled my call ,but with my query i am dissatisfied because he told me i will get an email which will have attachment of my contract for which i called .buti did n't get any email which would clear my query . very efficient but q 3 only 8 as kept holding on for a while and she did n't come back to me to explain what was happening quick and very understandable she took my card payment like a pro , she also removed my content bar very well , get in there you little beauty .and main reason small business agents have to look after consumer agents nps ; > ciao kevan x its what i thought all road good service jus ok service i am very happy with the service that you returned and the adequate space of time that was used to resolve them , thank you ! because you have n't resolved my query for nearly 2 years .i just want to see my bill on line and it is impossible to get you to resolve it cause the lady was nice and polite first query resolved very quickly then in same call was put through to someone who immediately organised my phone upgrade - all very smooth . adviser was very pleasant and sorted out everything i wanted done .have had my account with you for over 13 yrs and would not change it for any other network . 1 .your advisor gave me incorrect information regarding freedom freebies .2. my freedom freebie was not automatically topped up as i was led to believe which has cost me money .3. it is very confusing using the word freebie for your reward scheme as this led me to think that the reward scheme was connected to freedom freebies . first gell i spoke to rude condescending bulshy and unhelpfull rung back to leave xxx and then i spoke to another girl and she was fantastic i ask same question last 2 mounth every time i ring 191 different answer some of them ca n't even speak english that 's not a customer service it 's waste of time n money plus waiting time was bolite and could here clear and good help very helpfull lady because your all awesome : ) xxxphone is the worst provider ever ,i cant wait till my contract is over so i can go with another provider ! they resolve my problem always been satisfied with xxx he was very polite i liked her voice think i explained in q2 .thanx friendly service i rang to suggest 12 pence was too much to pay for a text , your operater made no attempt to suggest any alternative or deal , just said that was the rate . the agent was so understanding good listener and managed to attend to my problem with success no listening to my query .no empathy with my point of view .no flexibility in response - just came company line without taking into account any of my reasons for making the query because the proble still isnt sorted over all very helpful & understandable & very clear wiv giving instructions & advice on how & wat i had to do to sought out my problem. such a nice bloke , seemed really genuine and was very helpful !nice to hear such a friendly voice ! hi . person i spoke to was very friendly and helpful but so could not deal with my question directly .she was as helpful as possible . i scored 10 for all because in my opinion that is what is deserved for a great service .thank you . it has taken 5 weeks 2 get my phone repaired and finally today i collected my now refurbed phone and it was faulty .i now expect this 2 be resolved 6 weeks after i took my phone in originally .shambolic service from the repair centre . no thank you . very good service ,polite helpful adviser ,problem solved promtley ,thanks to paul pleased with service , friendly and helpful pushy staff ,blind transferred to wrong dept and did n't get good deals good service completely satisfied .call answered quickly , girl warm + knew answer to my q very pleasent phone manner and helpfull and polite . i am your cutomer for 15 years :)and i am happy with services :)thx very much : ) adviser very good the adviser answered my query & suggested something i really wouldnt of thought of . because thay said i had to go to a xxx shop to prove i am over 18 and the only shop i no is in yate a bus ride away very good 8 paul ! ! ! ! ! ! ! ! ! ! ! ! ! the adviser was really helpful and sorted my query and problem out easily without any hassle and without trying to sell me anything thank you been with xxx a lot of years great company do there upmost to help there customer all the time thanks from kev my original phone stopped working so i upgraded my contract to a new phone , it arrived but the battery only held power for approx half an hour at standby and possibly 5 mins if making a call , i called and asked for a replacement and was told to drive to a xxx store to exchange the battery or go on line and buy a new one from amazon , i said no asked hime to find a solution and call me back on tuesday , he did n't i called again and someone told me they would post a battery , they have n't i called today to organise and exchange for tomorrow the exchange has been booked for monday , i am away from sunday woth my work for one week , you ca n't cancel the exchange as its already booked i wo n't be there so after a week of beoing messed about by xxx i still have a useless phone and have received nothing of any use to provide a solution from customer services , looks like its ornage or 02 for me ! ! ! ! ! ! i had searched the market looking for the best deal to upgrade to the iphone 4s , after finding better deals elsewhere i decided to stay with xxx due to bad reviews i had read about customer service elsewhere .after asking for the new handset to be delivered to my work and specifically not my home as no one would be in , the handset was delivered to my home .i called to rearrange to my work address and today i have learnt that once again this has gone to the wrong address .as this was the very reason i was staying wit xxx i have asked for my pac and will investigate other companies offers again 3rd time i have had to call for this issue the reason for call was n't answered .however the call handler was professional and courteous ece all was good i phoned and paid my bill through the automated system and when i phoned to speak to an advisor they said i owed for my last months bill so i paid it again , i was n't happy that you had charged me twice for the same bill problem need solution ! ! ! !i still waiting for some nahh problem understood and fixed immediately . the adviser who i spoke to was able to answer every question and give great service , really nice to have someone that helpful ! ! ! because she cut me off and dident resolve my problem and i stil havent had my problem resolved helpful said just what i needed to hear .did n't try to sell me anything else . ten topped up my phone and credit has went somewhere and do n't know where it did n't help . becuse use are the best network going nice polite lady 9 the advisor was helpful , but am waiting for updates on my phone which should take 2-24 hours but last time took 3 days so we 'll see i was pleased with the adviser and overall experience as my query was answered , when i did not fully understand the advisor re explained what had to be done and he did not push any other sales upon me as well as being polite . na people helpful but unfortunately did n't seem interested in keeping me as a customer .so will be giving 30 days notice and moving to a cheaper tariff with orange i was disconnected from the first operator without notice after he told me there were no local network issues .i then had to start again with a brand new operator who told me there were local network connection issues .very messy , contradictory and time wasting . when i called the female told me i was not able to freeze my contract put me on hold and i was then passed on to another advisor .the shops and advisor on 191 need to be in the same page , i am in the forces and i was told freezing my contract was easy and straight forward , i wo n't get my hour office involved in something as minor as freezing a contract and lowering my tariff whilst deployed .the shop and its staff have said i can do it so that 's wat i want . xxx are awesome happy with service got what i needed from the phone call it was informative and went smoothly and stress free also i got exactly what i wantyed allways quick allways easy because i have had a lot of problems with xxx but the advisor was very helpful and kind the young man was polite , efficient and succinct .resolved all my queries . the agent showed a thorough and accurate understanding of my query .she promptly aquired the necessary authority to address it .all the while showing professionalism and practiced expertise .making the whole experience a pleasant one .please forward my sincere thanks to her . simply satisfaction no probs ! answered my questions sensibly , went away and got info when she did n't know , was polite and courteous . went round in circles .i 'm more confused now im happy whenever i 've called .always extremely polite , friendly and helpful . seemed like start of helpful advice but phone call got cut off . ordered two new phones that were delivered on thursday one would .ntcharge and the other one was the wrong phone was meant to do a straight swap today at my door which they have .ntcome phoned 191 and was told that they had come and no one answered the door been in all day and there has not been a card left so no one has been and was told i have to now wait till monday and that you cant do anything about it thats 5 days later paying for two phones and not having any not to mention taking a day off work please dont send me any more questions thanks .my day has been occupied by xxxphone .enough !thanks a polite knowledgable team member who understood my needs . problem with family subs sorted and working got resolution to problem which is more than can be said of another problem i had . i have had no network service for nearly three weeks and have been calling xxxphone continuously .i youse this phone for my business and some of my clients have been unable to contact me .i had to take my son to hospital just the other day and could not phone a taxi because the network was unavailable .xxxphone continues to bill me despite me having no service i will never take a contract with xxxphone again . friendly store staff .not happy that i could not keep old phone number . xxx is disappointing when u try to cancel a number for small business , it 's a nightmare ! ! ! very polite & helpful , just slightly frustrated that i then needed to send an email to fulfil my requirements good because they were very helpfull and carin : ) 2 trying to synch new phone with microsoft exchang 365 and unable to support . imformatiom always changes with notice , for example was told could upgrade online in april now have to wait till august . very friendly lady who helped with my query .excellentservice .thankyou . always had good customer service from xxx which goes along away nowadays non **** i and i ant read the message coz the person i spoke 2 was very helpful and sorted all that needed sorting not fully sorted out because i felt the problem was not resolved yet i didnt have too long to wait until someone spoke to me and the young lady who took my call was very pleasant and helpful and answered my query i gt my prob sortd quickly , advisor woz cheerful nd helpful on this occasion.bna customer for 15yrs , overall customer service not as gud as it used 2 b .i wud rate it 5 . very friendly and quick resolution simple question quick reply as usual good people who understand and know how to fix issues excellent advisor but my network coverage has been intermittent for over 6 hours missed several business calls carl was very helpful woeful failure to explain charges i still contest .failed to communicate additional charges .operator not able to explain nor resolve the situation though was civil and tried to help .you have said you will follow up by email if this does not explain the additional charges i will be considering more formal action .on way to run a business phone was stolen was pleased the operator blockedit quickly but not sure if i get sent a new sim card when i phoned to dicussey daughters phone bill the lady was very clear to help me sort out my payments i understode everything she said xx because there are very supportive and help full becose the problem was sorted out quickly .and the woman sounded nice to me my question was answered in a friendly manner did n't get what i was looking for . i got the answer to my question quickly . in contrast to this rather annoyingly drawn out request for feedback . very quick service happy with xxxfhone not happy with takeing 25p for shorting my log in details on there site .buti will b aways loyal 2 xxx was easy to contact .was satisfied with the expexplanation .adviser was clearly spoken with the problem solved end ov the month . read the e mail i have just sent .and at no time did i receive an apology . very bad reception in this area , and i have been told that there is no way around this , unless demand in the area is increased .i think you would find that if the reception here were better , more people would be using you .instead , they are waiting for increased demand which wont happen , as the signal is so bad . i felt positive action was being given , i hope it all turns out to be that way . ten very friendly and helpful .offered resolutions and answers to my problems .and offered extra options to consider .was very happy with the call . the reason for my ratings was i thought that you could update your freebie to calls txts and internet but now i 'm being told that i ca n't get it for free i have to pay for it i was very disappointed my sister put her old sim card into her old phone and automatically got put on calls txts and web so i 'm very disappointed emmy ,that is her name , gave the wrong advise and did everything to try to convince me that if i have problem with my phone ,it is not xxx to help thats 4 questions when i fone xxx up they r very polite n wil help al they can . the advisor kevin totally understood me unlike many other xxx advisors i have spoke with and resolved my query and has done what he said unlike many other advisors . not very helpful my q was answered your staff are always so friendly and helpful i phoned to get my pac code , she was very helpful but i have had terrible service from you over 18 months so there was a limit as to what she could achieve ! quick , super polite and friendly i achieved exactly what i wanted , but it was n't totally straightforward and the assistant was n't always clear and easy to understand . just happy with the print service problem should not have arisen if quality control was in place .took operator some time to resolve issue . nice guy tried to help , i guess the iphone is quite complex and email problems are very hard to diagnose remotely i 'm strongly considering informing consumer protection about my experience with xxxphone .i no longer trust xxxphone .listen to your recording of my call to find out why . i 've had a problem with unlocking my old phone for several weeks .i believe xxx are doing everything they can but i 'm frustrated with the time it is taking . phone if u want this info prompt,polite ,and understanding and always helpful plus xxx is my formula one team sponsor.youshould give a job as an ambasador for xxx in the streets as ive already got all my family on it . job done resolved my query while im not happy about having to call , the operator was polite , spoke excellent english and found the problem quickly . advisor was helpful and knew what he was doing- and great service in clear spoken english was really happy to get my phone sorted . last enquiry to have pin sent to me has not been done friendly and very helpful just told to go to local shop to check pad as no internet and sensors not working q1 -xxx have generally been goodq2 - query was partially resolved but need further calls to hopefully finally sortq2 -the call was dealt with properly and professionally 7- because we ca n't free phone if our phone has been blocked the lady who i spoke to was very helpful although i 'm finding xxx as a company being overall less helpful+responsive .she was polite+easy to understand on the phone good customer service very helpful answered my querie and didnt try to sell me anything ! very good service , answered all my questions . i was put on hold for more than ten minutes without being told wats going on .i had to hang up the phone . no my problem was resolved very helpful and answered all my questions already explained i rang to get internet settings for samsung gt-e2600 and have not recieved just like the last time i am considering returning this phone to the shop and going with orange i am discusted with your service as i have been with xxx for years i am abroad and am disturbed at the cost of data being used which appears not 2 b in my control . your customer agent did not sound irritated very helpfull n profesional i was not happy with his reply . i am extremely dissatisfied with xxx 's refusal to help my situation .i sent my phone off to be repaired as it kept freezing , never the less it did work but i had to keep taking the battery out .when i got it back i was told it could n't be repaired dueto moisture damage ( which i do n't understand ) and after it had been looked at it wo n't work at all !with just 6 weeks left before i can upgrade , xxx is unwilling to help at all .i have two contracts with you and have been a loyal customer for almost twenty years and this is the service i get ! unless this is resolved i will be taking my business else where hence i am not willing to recommend xxx at this time it only that to day i call u people i was cut off and i had to call back and the call cost 25p , that was good at all . helpful . quick service , polite service just yet to know if my phone will work abroad but i 'm sure it will .thanks he helped me get to where i wanted and understand how to sort my phone out excellent service , as always . quickness was satisfied with customer service fast and full resolution of problem very pleasent friendly adviser listened to what i said no that 's long because when i struggle to make payment on my account i always get good response give me a little more time to pay it an staff always helpfull poor change over service with bank account details .after speaking to someone monday and paying dd over twice and been.told they would take my name off they list an.them you cut me off today not plz at all . could communicate well , helped me very much . good service this time just overall good service helped with everything i asked for great help all the questions i asked were answered to my satisfaction 10 query was on the wi fi usage . i upgraded in january and the phone has n't worked properly since i 've had it .this is the second time it 's been sent away .i last used it on 23 february and have n't received it back yet because it was mis-labelled and delayed in the post .xxx have n't kept me updated .i have bought a more expensive phone and contract and a data trial period , neither of which i 've benefitted from . because always helpfull polite well i phoned up to get a cap put on my phone and was told this not an option but i wasd told i could do this by someone who phoned me previously .also the tariff i am on is not very good for the money really . you sort out my problem fast really helpful guy but as an unknown problem is occurring , i cannot score well for q2 . as a xxx customer of more than 20 years , transferring another xxx number to my xxx business account should be simple rather than the convoluted opera you make it !i could understand if we were moving from another provider , but we 're not ! 2 days ago i was told all i needed to do was provide the bank account details and you would take care of the rest .wasted two days now for nothing !rubbish carry on !i 'm thinking we 'll just cancel the other number and when our contract here ends , take our business somewhere else . good service wasnt fantastic no. very helpful and knowledgeable advisor very professional handling by amy it took 2 calls of 17 mins and 35 mins and all still not resolved because everything was easy and simple to understand and quick good service have not had internet settings as yet he more than happy to help .he listened and continued looking for the information i asked for .happy to help , attitude ! reliable people first two calls today were useless finally found someone helpfull have been with xxx for a number of years and have found it value for money and great offers , and great customer services . my 3 rating was because the matter in question was that i was charged twice from my card for a freedom freebie pack and i was trying to get the money back but was told that it could take up to 5 days which made me cross that it couldnt be put straight back unresolved problems .mis-billing .lack of willingness to resolve .an hour and a half on the phone .lack of knowledge in customer services . i have been with xxx from 1996 to now and had no problems best company to be with advice was accurate and solve my problem they were very efficient & dealt with my problem quickly spoke to several different advisors over a long period of time , to sort the fact that id been overcharged .some were very helpful , others were useless it my first time and i had to be fair : ) . happy with the service i do have signal anywhere i go specially in side the hospital where i work she was very nice and very helpfull . i have been trying to resolve a number of problems since august last year and to date none of them have been resolved i was told on the call for the sixth time since the problems arose that a manager would call me back he was not prepared to put me through to someone immediately i have been a customer for over 15 years and have five xxx numbers will be taking my business elsewhere and lodging a formal complaint the treatment i have received is simply unacceptable got put through to 4 departments still never got speaking to anyone as they cut me of used about 5 of my calling credit and no one even phoned me back my problem was not solved , nobody helped , poor service and a poor company , would not recommend and cannot wait to be out of contract with xxx did n't get the help i needed my call was simply to activate my sim , and this was a quick and easy process .the call was handled politely and efficiently the query i was wondering was not answered the adviser sounded like she was not botherd about what i was contacting xxx about and because of this i have gone with a different network for the ipad for 5 months i have had a complaint about the tarrif and to this day it is not solved and i have been and continue to be charged 50 % too much since my renewal .so far that is 300 gbp.would you be happy ? ? my satisfaction not good or bad no the chap was friendly , quick and efficient , and sorted what i needed sorted . because i was happy with the advise and the man who help me the person was very helpful but did not resovel the problem and i think u should call me back so u can resovel it. i will not pay more money . when a local mast went down i was given good will payments after no service for approx 2 weeks .unfortunately these payments were not made against the account so had to call up yet again to get the matter sorted .not very good service from xxx but the latest person was helpful .will just have to wait and see if the matter is resolved when the bill is taken from my bank account . really rate xxx , call waiting is a fairly standard feature , i would have expected the advisor to know what it is .thus this would have resulted in a faster answer !thanks continued below average service for a loyal long standing customer , happy to discuss if somebody would like to call me . because the adviser was very helpful the operator was verry helpful i got the deal i wanted he was verry polite and well mannered the manager and staff at your liverpool street station store were so racist and not been helpful at all.could not resolve my problem but rather invest the time he wasted with me boasting about his mba and ask me to leave xxx if i 'm not satisfied with there service afterall it wo n't affect his salary in speaking to the customer service team i found them very friendly and helpful in aiding with my queries the lady i spoke to was very polite and answered my query quickly and efficiently . pleased with quick & efficient service & advice . being a xxx customer over 3yrs , was not offered a upgrade of desired handset .same offer made as for new customers . very knowledgeable member of staff we were talking with service was good and all questions answered quickly it would have been 10 but these survey txts are p'ing me off ! no i top up 10 pouned and .called 4003d to make bbm work this was the 7 march it did not work the next days so can u help me o : ) i rated 6 because the first time i rang the girl worker refused to do anything i asked .i then hung up , rang back and a man worker done the things i asked . excellent service .the man who dealt with me was brilliant , very good customer service politeness ,helpfull ,assurring , 0 because i have had my phones cut off approx 4 times since december and when i ring to find out why nobody knows .very un-proffesional . very polite and helpful advisor i wont to leve xxx they knew exactly what they were talking about operator was polite and helpful had to give my details twice when call was transferred to another officer .not very good reason given why my daughter 's phone ca n't be transferred to her name and bills charged to her debit card . i was just so happy with the response to my call .i 'd got behind with my bill and was anxious about it but when i spoke to the advisor he told me i did n't owe as much as i thought .thank you first i called twice , the first call after few minutes of conversations she( ? ) hung up without calling back to apologise .second call the same scenario and the final call she ( ?)give me an explanation to my enquiry but i am not satisfied .best regards . very good service with prompt and pertinent advice . pac code promised 48 hrs ago still not with me please look at my file to see why i am terminating my contract the reason for the ratings yes i am happy with xxx but i lost my iphone got it blocked phoned yesterday at 15 :45 to get it unblocked and was told 24 hrs nd i am still not getting a signal and the time now is 18:05 i was very pleased with the way my questions were handled , i thought the man was really helpful so i have good ratings . she had a **** voice i was satisfied with everything my problem was dealt with straight away in a polite and friendly manner my enquireries were handled quickly and satisfactory no the adviser was extremely helpful and friendly - excellent service and would definitely recommend the young lady was both helpful and pleasant in her response to my questions . 10 did 'nt have to wait long to speak to someone and the adviser was very patient and helpful in advising me in sorting out my online account . spoke to english speaking person , got what i wanted , am a loyal customer to xxx the support was excellent and resolved the issue completely . . my husband and i have a contract with urselfs got it put back on 2day and dont have any internet on it nice clear friendly advisor , helped quickly with no hassell because i like xxx look at the amount of time i was harrased in december and january and the time it has took to resolve ? satisfied with the service and the advisor was extremely helpful . everything was done very quickly with no problems very satisfied with outcome . good i still have the problem of no reception when im in work and the problems been on going for 3 weeks or more now , im paying full price on my contract and am only getting half the use out of it due to this problem . made 5 calls regarding this issue replacement phone arrived 1 day late and was wrong helpfull i wanted to change my contract ti longer and more money and you wouldnt let me .great business acumen you have at xxx all good i suggest you should liston to some of your customer service calls , and you might find the answers there .thanks all aspects of my query were expertly handled .thank you . never been disappointed with xxx the network so it would always be a 9 or 10 but the young man seem like he was only half listening to what i was saying good service bad customer service 7 i now have 5 phone cotracts with you i wanted a better deal seing as i spend so much money with you the handler identified my problem and sorted it swiftly he is a credit to your organisation np very happy :-) sorted the problem thanks your rep was helpful but cover here is poor and new blackberry has failed within 14 days ! listened carefully to my query and dealt with a professional manner and also very quick in resolving the situation and good knowledge of the service delivery towards my question . if i gave you 10 all along you would get the impression that your service is good enough and stop trying ! very helpful ladies both mandy and loni and the service was quick and easy i did n't have to wait forever on hold and had polite and helpful staff just gave very good service nothing was to much trouble the first call handler hung up on me .this is totally unprofessional .please look at your logged calls .i rang back and got better help , but to be honest why would i want to stay with xxx ? i was really happy with the advisor that i spoke to but unfortually my problem did not get solved have been with xxx for over 12 years , and the loyalty remains for good services , and lindsey that dealt with my queries tonight was very nice and pleasant .she dealt with queries to my high satisfaction .thanks good service best so far no one is yet to send me text details about howv to unlock my voicemaik the adviser was great an delt with me the best she could .my issue is that i received my iphone 4s today but can not use it as they never sent me a sim card ,which i was told was being sent with the handset ,and i also have lost out on my free landline minutes as my new contract starts today .so i am not happy as i can not use my new phone till the sim card comes that is the reason for my ratings yes your customer service was very polite and also helped me with my problem very quickly and also explained how to use my rewardz very easily so thank u good service i have moved to xxx and had nothing but problems .there is a problem as my bills were 70 pounds now double triple that .i complain every month and nothing is done .i was allocated credit and money has left my account .i am waiting for feedback and am looking to seek legal advice for this poor service .i am being ripped off and just want it fixed . very helpful answered my questions well opinion carl the advicer i spoke to took the time to explain how the billing system works and explained i had previously been giving wrong information on a recent visit to your silverburn store as i had mentioned i was having difficulty getting payment from my brother on one of our accounts .i had all problems resolved today so thank you very much carl . lousy lousy lousy the advisor was very helpful but the problem is yet to be resolved hence the low score .plus your communication between shop and phone employers is shocking meaning a basic task seems to take forever because information is not exchanged cant be bothered i was given advice in a prompt and friendly manner see them email i sent to customer service helpfull and got what i wanted sorted am very satisfid no handled quickly , problem understood , item now works , job done . each time i have contacted ur service i have been treated with the utmost courtesy . courteous prompt efficient handler was good and was helpful .dont know wether my business account has been put to a normal account .finally ive been with xxx for ages and like it ! no thanks . the reason for my rating are because you 're deals are good but i was unsatisfied with what i was told that i ca n't take out another contract ! because .your verbal contract is worth **** .and i feel you have ripped me off .but no more .you can say goodbye to a15 year customer the consultant went silent for so long i thought i 'd been cut off !secondly , she asked mr twice for the telephone number of the device despite me telling her it was an ipad-made me feel like she was n't listening therefore interested . i have had nothing but truble with this phone . because the man was real polite on the phone , and answered all my questions that i needed to know good friendly prompt service problem solved your assistants were all very helpful and efficient which is appreciated when trying to run a business .... xxx have really messed me around this week .blocking my phone and denying doing it . advisor was friendly & efficient & my request was dealt with immediately . because he sorted it in no time and very polite great service as usual , i could not get a clear answer on how to change sim contacts from standard sim in my old htc to a micro sim for a new iphone . as this is the 4th time i 've phoned about my sim activation it is a great relief to speak to someone helpful and to actually get it activated in seconds .as i 've waited 27 hours for it to work .as xxx staff i know these things should n't take that long but the 3 people i 've spoken to already were not helpful at all .thank goodness for the guy i just spoke to in warrington , you need more customer services agents like him ! when i top up ,money is always deducted without any reason and also when phoning xxxphone , i have to pay and problems with bbm :( mediocre nothing special everything was sorted quickly and explained clearly the adviser at first time( from pakistan or india was nasty and ignorant do n't try to help me at all but after the different advisor was helpful overall pleased with the help that i was given get told i can upgrade in march then when i try u have changed it 2 50 days so i cant n then the phone call ended due 2 signal n no 1 has rang me bk because l 'm satisfied . the person who answer my call ( female ) was very helpfull and very friendly .she offered me a good package so i can call abroad for less money .i am overall very happy with the service very happy with the service . i got the phone put down on me a few times that 's about it realy i always recieve an excellent response with any questions asked , many thanks p r brett because the man i spoke to was very helpful and sorted my problem straight away u do n't often get that thank you overall had a mixed experience with xxx i suppose i have got to give you some sort of rating after i was sold a rubbish phone ..your network is fine but the phone is very very bad being invoiced wrongly for charged based on fraudul no one could help me to use my new phone coz the adviser was polite n he listened very carefully because the guy answered all my questions . ever time i get in touch with a fault it takes to long to sort out and cost me alot off money on calls so iam thinking off changig to 02 none i have been with xxx for about 10 year and think the service is not as good as it has been in past adviser unhelpful i asked for my passworth to get on line and he said yes no problem he would send me an email .that was 2 or 3 days ago and i still waiting .my 2nd request was the puc code + termination fee for 4 of my lines and i been refused !what you expect from me next ! just well done all i wanted was my new xxx sim activated but was told it was n't possible unless i ordered direct from xxx .i had to ask mobiles.co.uk to phone xxx to get this escalated .a simple task made complicated … my problem wasnt sorted out .yet again the system went down been trying to cancel my contract since 12.00 till now without any sucess still do n't not have a payg account and your email is now down i 'm furious your staff do not do anything or know anything none of them are singing off the same song sheets they all have different ways to do them and none of them bloody work .so no i 'm not happy ...... because i like your xxx it was nice to talk to an advisor in this country who could understand what i was talking about , well done . good because my problem was solved and done fast and efistantly ....xxx and now one for you why are you asking me this what a stupid question to ask put me on hold for too long very helpful answered al qu .spoke clearly excellent help and manner from mohammed . because i was very satisfied they were no help at all ! call was cut off and your team failed to call me back and when i called back to them i was left on hold for over 10mins .gave up all week the promise of a return call the next day , not one person lived up to that promise . customer service was and answered my questions without diverting me to another rep.however speed at answering the call could be improved . was happy with the way my query was resolved and the staff was polite .very satisfied thank u . if you also want to reduce the risks of texting while driving , install the app for free at www.textndrive .com/rim/textndrive .com already did inquestion 2 if they haue changed my friends and family for me by now then they have done what i asked for yesterday i get signal everywhere , they always sort out any problems , and they made sure my phone was arriving as soon as possible i did .read the previous 3 messages . the advisor took the time to listen ,was very polite and helpful fairly happy fed up with xxx ! call was distant , no interaction , then i was cut off , and you never called back . because i 'm happy with xxx i still have n't received the settings that i was advised would be sent via text message all bases on the woman i spoke to , she was very helpful , xxx however have got worse as a whole over the past few years got no help atall telling me same thing for a week .shocking service for a loyal customer . very good service good advisor and info over all-excellent service .quick , clear and effective . the person was polite and helped me exactly with what i wanted , thankyou u could not resovle my query because i sould of been able to upgrade my phone on 10/3/12 and now uve changed it so that i carnt upgrede till 19/4/12 and im not happy at all with xxxphone at all ? ? ? ? ? brilliant customer+service nice helpful ane love that call back system saves u a lot hustle the adviser was helpful , and sorted everything out completely read your last text because what i asked for still is n't done ! keep getting problems with billing and had trouble in past contract .due to business needed to keep my number not able to sort my problem on the phone was told i would be better going to the xxxphone shop what a joke was told that the pac code would be sent by text within 2 hours that was 3 hours ago .strange to get a feedback request when what i had asked for has not even been done ! unfortunately although i have always previously dealt on behalf of my mother and she has asked on numerous occasions to be named on her account , this still has n't been done and the advisor was unable to talk to me .i wanted to change my mums deal from payg onto contract but was unable to do . pleased by how quickly problem solved quick efficient service , no bullshit and very friendly ! my reasons for my ratings were the advise was extremley helpful . did n't get what i wanted your staff very helpful and sorted my problem very fast 10 recently deducted two lots of five sounds from credit for supposed data download .but no data was downloaded by me , not even a phone call .phone was only used to send and recieve a few texts whilst on holiday in egypt .please refund 10 pounds to credit account as soon as possible very pleased just becouse u ask why not help if ye can had good customer service ! ! ! excellent service and very helpful over all a good operator .but xxx did not have my phone setting on file just thought its very good customer service the service was at an above standard problem was resolved , hence the 9s .a bit disappointed that i 've had to contend with a very slow internet connection on my phone for the last few months .it transpired that something at your side was not switched on when i got the new bundle last year .i should not have had to have dealt with this , i just kept thinking it was something wrong with my phone . i was unaware that every time i placed a call wether someone answered or not it used a minute of my time now my bill is 165 pounds i want that waived cuz i was not told about that i am mad courteous polite completed the request also had same number for around 15 years the operator did good problem with password and sim still not activated sweet lady the telephone operator was a big help with regards to my nature of the call .it wasnt generalised but i was helped .i am very happy with the service she gave .thankyou no no q1 was because sometimes xxx can be very dismissive of problems and solution . peter was really helpful .even though i was n't happy with the situation i found the person i spoke too very patronising & i dad not feel she listen too me or understood what i was saying ! ! ! i 'm a very dissatisfied customer with xxx but a plus side i chatted online and maheed gave 200 % xxx are disgracefull wen my contract is up i will never go with this company again or reccomend it to anyone placed an order but it is being not being delivered to the address requested . i would recommend xxxphone because its improved since a few years ago , the service i received was very good and generally the customer service was very good too , always seem happy to help . see late text.0.i will be leaving xxx the moment i can .i 'm tired of how you do n't communicate with your long standing customers with regards to company wide policies and how you never seem to offer any solutions to problems . the adviser was very helpfull and answered all my questions fully easy and simple very quick & very helpfull initially i was very disappointed about having my phone stolen and you not believingthat i did not use the internet or a texting service i have been missold a product and am very dissatisfied glad to get a polite and prompt service im very happy with xxx you are not performing or communicating well good service , would like more detail on data billing , but not available to operator advisor dealt with my problem very efficiently .did not leave me hanging on hold for a long time .my problem has now been sorted . i got put through to someone else and was on hold for ages then had to take another call so never got the problem sorted 1 . network service poor or is it a **** iphone ?2 .your website does n't work but i got copies of the bills3 .person on the phone - really helpful ! she was very helpful and sorted out the problem very helpful and happy staff the advisor was really polite & happy ,everything i threw at him he answered ,instead of me wanting to kill him he made it all very easy & understandable ! because ive always been with this network and tell everyone to go with this network its more helpful than the other networks i asked why my blackberry services are useless and she told me how to reset my phone i was happy that the problem was resolved quickly just very happy with service provided . because my content lock keep barring me every 4 weeks had it removd a year a go geting rather fed up after ten years service and this is still happenin . because the advisor was clear and polite and a good listener and he helped with the problem and also he solved the problem :d the guy was very friendly and helpful . no the 8 was for how quickly he came up with a possible solution .the 6 is cause my phones not fixed yet .the 9 is cause your service person was very helpful the advisor was lovely and very helpful very satisfied with service did not like the service and the fact that it is hard to communicate with customer services regarding basic requests .people lie about services and it 's not fair . call was cut off .i called again and was promised that someone would call the following day but nobody ever called again . i have a blackberry that does n't work , i was offered 20 pounds to buy a new phone .that would n't get any 1 a new phone .i am leaving xxx , they are a joke ! ! ! i felt like the advisor actually listened to what i had said and was genuinely interested in resolving my issue . professional ,polite ,helpfull pleased with outcome at the moment xx firstly i would more than likely not recommend anyone to.xxx because i have been messed about for a long time nothing ever goes to how the advicer say !secondly my query was soloved after the seconed call i made to xxx !thirdly i was happy that they put on the phone what he said he would put on , but i am dissatisfied that i never got what i was told i was going to get , last month , so over all disappointed poor customer service adviser lied bad attitude i just think it was all unacceptable . xxxphone rip off no time to input top up ! 7 thnes to top up via card !no refund 4 landline cost to cu stomer service .totalagathy of staff dealling with enquieries ! you asked zdbtqwma staff generally good english based ones ,signal strength poor and getting worse in all area 's . good service sometimes because my situation was solved customer support very good and helpful you give good quality service becuz i still didnt solve one of my problems the lady i spoke to she was one of the most helpful advisor you have got .she really suggest me ways to avoid similar situation in the future .she is an asset for xxxfon a pleasant manner , instructive , seemed patient which is handy for people like myself , who are not too technologically minded yet . because they are very polite and do n't loose patience , very understanding and helped me out with all my problems x no no it would take me all evening to list problems ! i believe xxx r excellent i have had very good service on the phone snd in the xxxphone shop good dervice i 'm glad you asked , the lady who i was speaking to sounded drunk , she could n't bother to speak and made me repeat myself over the most simplest of requests only to hang up on me ! hang up the phone on a customer ?i woulnt mind i wasnt even being rude ?i 've never been so insulted and it 's completely changed my view on xxx customer service , so much so that i want to report her as this was by far the rudest , most ignorant customer service rep i have ever had the misfortune of having to speak with .disgusting ! the way xxx treat their loyal customers is not on .i think you could do a lot more when handsets break when only a few days old .your policy on replacing customers phones with reconditioned phones stinks . call was answered quickly , operator was knowledgeable and polite . read my record of letters , emails and calls , sure u will understand .12yrs with xxxphone wil b happy to take my custom elsewr . i have been with you for many years and my upgrade is increasing the cost significantly over my previous plan & i am reconsidering decision i was on hold for 20 without speaking 2 anyone first them cut off to start all over again in line !man i spoke 2 was professional and friendly .he sorted the fact that new contract was chanced wrongly resulting in massive increase of one of our mobile bill for the business .i like you coverage but do n't like spending good part of 1 hour on my friday night fixing things that should not go wrong . has taken me all week 2 get my ipad2 to work .luke was my adviser tonight & was great , it 's just been a long frustrating week . because it was a verry polite lady who awswred the phone and it was easey to reach yes .i was mislead by the first people i spoke to .the last guy was fine but had no authority to sort the problem .i am shocked at your company .the service is outrageous . cause it was great ! my query was dealt with swiftly ,thankyou the reason i gave full marks for all of the questions is because i never have any problems with xxx .the network coverage is always really good the the prices and offers are good also the customer service are always helpful and the automated options at the beginning are strangely not irritating .and the calls are answered promptly .and xxx is far superior to 02 ! the most honests !:-) 9 i asked for some specific account information of which the advisor answered for me quickly and efficiently .in the early days of transferring to one net i had quite a lot of issues that were n't dealt with in the same manor , which left a sour taste . been lots of hassle to get my replacement phone and had to settle for a phone i did n't want .saphia the advisor i spoke to was very helpful and pleasent everything dealt with well and adviser was fab x the reason for my rating is that they have n't put my blackberry messanger on . my problem was solved quickly ,efficiently and courteously . as always happy with service by xxx been a loyal customer for nearly 12 years now and xxx has been excellent to me thank you my son asked to take over his phone account and gave all his bank details and it wasnt done the customer service rep that dealt with me query was very efficient and helpful .she was happy and understanding and really should be given some sort of recognition for outstanding customer service support . the advisor was not really sure of the information she was giving me but was trying to be helpful .i feel that the information she gave me was general adviser was very good but could not reolve problem as the shop does not comunicate with your office or the bill holder they keep sending my 12 year old son messages saying they are going to charge him for not returning a curtious fone when we have my query was not solved ,sorted stil left with lack of internet . poor service , 1/2 hour plus wait , then operator cut me off fully answered my query and the advice worked call answered quickly ; advisor friendly and efficient ; queries dealt with professionally . excllent service from xxx fone have been with you for 13 years absolutely nothing resolved after 4 phone calls my problem was sorted without fuss very good the customer team lady i was speaking to was able to resolve my situation and was very nice and helpful : ) if your team had listened you would know why also hjow manyu times do you need to keep sending the same questionaire ? xxxphone is a satisphying company tom was very helpfull but i just noticed the mms receving still doesnt work excellent service very helpful in sorting things out because it do n't matter who i talk to thay are always polite ,its great being a customer of xxx although the advisor was very pleasant i was given completely different information frm previous phonecall last month & as i was told nothing cud b done 2 reduce this months bill & i cudnt discuss upgrades or discounts til the end of the mnth im not impresd & considerin leavin xxx 10 rudeness , argumentitive and unhelpfull , when considering the reason i phoned was to set up an additional 2year contract .ive been with xxxphone for years now with 2 lines and i 'm considering leaving when current contract is over . ive always found xxx excellent and good value the person who took my call was very helpful i am unemployed and can talk to my family and friends because they solved my problem i have been trying to change the name of my company on my account for over 6 months but i still cannot get it changed despite completing the necessary forms and proofs twice had to go an buy an iphone 4 s from apple tonight as you werent allowed to sell me one over the phone .ridiculous as i have 5 lines with you everytime i have to contact you about my account i get friendly polite people always happy to help thank you i was happy that the problem i phoned up with got sorted straight away i have always got through to someone quite quickly and they have always been very helpful and friendly caller friendly and helpful answered my query proactive help - various options given and explained all your advisors are very helpful only complaint i have was the refund back into my account which takes to receive it the gentleman was understanding with my concerns and helped me extremely well with what i needed .good customer relation skills .this in turn made me feel assured that we can continue doing business together . 10 the representative was unable to assist and demonstrated now willingness to assist .the policies vf have employed show no flexibility or fairness to customers .i shall be writing to ofcom regarding my complaint everything was o k except i did what i was told ( to text grow to 27822 ) but it did not work . i was promised a call back on thursday and still have n't heard anything back .if it does n't get resolved this weekend i will probably switch carriers ( after c. 20 years with xxx ) . 10 yes the reason being is if i have a problem i would preffer 2 fone my neice who is only 14 and she would take care of my problem .so there is ur answere .as the time ur service workes get ,s the problem delt with my niece has it done im still paying 25 quid for a plan that i cant use and have been penalised for being a good customer just wanting a new phone since im paying for internet that i cant use . my issue was not resolved at all and requires a trip to a shop despite the error being xxx 's .this is after real problems recently with a repair , so much so that in planning to leave xxx oh you know bit of this , bit of that i think that xxxphone is very good because when i got the phone the workers were very helpful as they set up my bbm and made sure it was all set up they are very helpful . person i spoke with was very helpful and made the whole process really easy .thank you . generally i am satisfied ,hence the marks i gave . polite friendly service with reassurance and positive outcome to query hassle free x excellent service my problem was sorted out right away could not help me sortout my internet was told to go to xxx shop no reason good service .happy with xxx .been a customer for years . 0 5 1 . friendly service2 .prompt response3 .clear delivery of information & instructions 4 . easy & straightforward couldnt get full acsess to you tube 0 i was transferred 3 times before a very nice person tried helping me and he needed to transfer me again to another department stayed for 20 min on the phone and that department was not answering very satisfied with the service .adviser was very pleasant and helpful .query satisfactorily resolved . had quite a long wait : general enquiry quite good tech positive needs a bi better coordination thanks for the helpem davies resolved quickly with minimum fuss was n't sure if still connected as no music when on hold but all rest fab problem not solved excellent service and friendly advisors i have always been very happy with xxx .the people are always friendly and ready to help : ) good service ,quick and easy no, i 've had enough good , very professional & very positive because i ordered a black phone and got a white one but she was very nice and did n't want to wait longer to get my phone set up i found the service very quick and the advisor was polite and efficient very helpful the advisor said thet @ the chap was helpful and he deserves full credit yes i could very helpfull aand quick service i found person i spoke to very help full i been with xxx for many years now i not had many problems with xxx just last few days as problem with signal ppl not been able contact me for few jobs but told its getting sorted very kind and solved my issues so i gave all ratings over 5 as customer service line charges money to get help my problem is not completely resolved the advisor was very helpful and answered my queries quickly and efficently and solved the problems i had been having efficient and knowledgeable quickly helped me correct problem the service you you offer is pleasing to me excellent service adviser was helpful and courteous assitant was very pronto with sorting out my problem service with a smile ,quick and efficient . because my problem has not yet been solved and its very important and the adviser did n't give enough information to me call dealt with promptly and q answered with competence .advisor very informative . the advisor trevor was really helpful my call was lost and he still went above and beyond to help out he resolved my issue and rang to confirm this too was very impressed the person i spoke to was very polite and went out of her way to sort out my prob very polite cld understand her and went that extra mile thanks call taker knew what i needed to do and sorted it out quickly the service i received was imaculate could n't have asked for better the overall help in wich i received was excellent the advisor in question was most professional and excellent to , thank you . as only had phone approx3wks and custmer care wasrealy helpful as do not have internet at moment i was satisfied with the response to my request and have no concerns . have had shockingly poor overall service from the time of renewing contract .bad service , wrong phone to faulty phone .no help without getting us completely wound up . in france hubby 's phone did not work , when contacted xxxphone they activated my phone which was working anyway and then could not get through for the rest of our hols so hubby could n't use phone ! some mcall center no it seems crazy that i cannot upgrade my handset , pay off my current contract and get a new contract with xxxphone and not keep my exsisting telephone number . look what i have sent u on q3 my query was quickly resolved , very helpful adviser , well spoken and easy to understand . things were sorted but need to see if the same problems occur again for the sixth month in a row ! great company ! iv been a customer with orange ,02,tmobile but xxx are the friendliest each person iv spoken too are lovely because wha i wanted got resolved croydon store not very help full in the past also you changed your upgrade policy with no notice to your customers . the man on the phone was really friendly n i could understand him sometimes i carnt understand some off the people who i end up speakin to when i ring custamer servises and i got what i wanted when i rang witch made me happy : ) i have had no end of trouble with xxx .i will be terminating my contract .and switching to orange . very disappointed that xxx does not take fraudulent charging complaints seriously , considering changing networks as i do not want to pay for fake items .... the person i spoke to was pleasant but was no help whatsoever , also could n't put me through to anyone to help cos they were closed at 8pm . dreadful value 4 money .i spend a lot of money as u will c if u check yr records and cudnt get any concessions .i intend 2 change company 's due 2 this i was happy with my advisor this time but i have only just received my new iphone but they did n't send the micro sim and was promised extra mb of internet on my contract but this never happened and have had no help in sorting this since ! that 's 4 questions not 3 ! the operative was friendly and helpful hello i love xxxphone as far as i am concerned my issue has been escalated and hopefully will be resolved nobody there to answer my query .i needed my wives puk code .it seems that after 8pm , if your phone blocks , tough !cant view online as that account wont open either .no help anywhere .how we meant to contact children and family or they contact us ?shocking customer service . . . sick of picking option 2 be told u r closed . 2 much automation want 2 speak 2 advisor sooner i 've tried for more than a year to find out why each time i top up with my card it is not recognised .i have spoken to numerous people about this but the best i get is it should work , your card is registered .well it does n't i have to go through the whole procedure each time .i 've lost patient and will move elsewhere . i have been a customer of xxx for years , and very happy with the service u give !also my phone call i made lastnite about my husbands lost phone !i cant remember the ladies name , but she was very helpful , and made me feel at ease !so thankyou ! yes , xxxphone , take money of me , i did n't get bbm and xxx is rubbish , im moving to giffgaff thanks service received was very poor , i am looking to leave xxx no im ringing you again call was on behalf of my partner who is having the worst experience ever with xxx.between us we have 5 services and feel like cancelling all of them ! thought that you were very polite and gave me lots of info yes ,got 2 ring cutemer care .notsure of outcome ,but was most polite and helpfull ,thankyou , the reason for my ratings is because the sevice i got was very good i have lost my phone and wanted to get calls diverted to another number as it is a business line .was told i 'd have to wait until the morning . helpful , friendly and thoughtful person dealt with my problem low customer service the person hang up on me service was fine but the connection was not very good .i had some difficulty understanding the adviser . no help from adviser at all .cheap calls to poland . all good new phone i rang regarding a quiry the operater was both rude and aggresive in tone just cut me off ive been with xxx years and am now thinking of changing as that behaviour is not acceptable xxx team has always been very helpful the advisor was helpful but unforrunately cudnt deal with my query to cancel my fone which is resulting in me phoning back again today cant get any better xxx is the best high score because you were fantastic at blocking my phone when i thought i 'd lost it .but when i found it again ( what an idiot ) i had to phone back twice ( nothing happened the first time and she said it would take 30 mins ) to get it lifted and the second time the guy who helped me , whilst incredibly friendly and pleasant , was confusing to talk to - one minute he said it would work straight away , next minute that it would take a week .in the end i gave up that conversation thinking i 'd just call back again today to ask for a better explanation .turns out it 's working fine today , which is great .all my fault for misplacing it on friday .overall lovely helpful people , just need to be clearer about explaining how things work please .thanks for asking for feedback . 10 your automatic phone system rates 0.there was dead silence twice .annoying ad message , too many options . the adviser said she would send me a text with my voicemail number on and she did n't they sent me a message saying i 've got free weekend texts & calls but when i tried 2 phone someone it never went through and it eats my credit fast thanks bye the person that had served me was very professional very polite dealt with my problem quickly and efficently very polite and helpful but could n't help with issue until office opened this morning . my problem was not resolved an abroad and was ask for postcode of my employer which i did n't have so made things a little difficult service ok , too many selections for an emergency call .advisor should have arranged a replacement sim.i will now need to call again for that fast and xxx is the best polite staff but unable to resolve problem . polite and very efficient ..as always additional phone and ipad have not yet been reconnected and i will have to spend time calling back .i requested this service when talking with the first adviser call was handled efficently not happy with the tarif and the way it is worked out .its never very clear to begin with how the bill is calculated to start with quite simply , i am pleased with the way my issue was addressed .also , at the start of this feedback process you requested my response to 3 questions .this is the 4th i 'm answering ! i was very impressed that my problem was dealt with sympathetically and efficiently .the operator went out of her way to help me . the operator was really helpfull .many thanks very good people , but automated system could be slicker . excellent service erery time ! friendly really helpful everytime i contact xxx promises are made and not kept by you !customer services need on going training and more managers available to be contacted if required ! reason easy .i was delighted with the response to my problem which was quickly resolved .as i knew it would be .xxx excellent always been happy with xxx been with xxx for years always been helpful always get signal apart from at home sometimes but put that down to iphone as signal useless sometimes so all in all would recommend to people as i always do anyway !could do with contract being cheaper but ya get what ya pay for and in my eyes xxx is the best :-) sorted my phone out was very helpful first time ive had a prob with my phone and yr network would like more freebies on pay as you talk x fast helpful to the point serious lack of understanding and respect my questions were answered and explained and the lady was polite and helpful . did n't know my number woud be canceled if not used 4 a time have been with xxxph|ne 4 many years & husband xxxphone 2 but we may think of changing customer service was gresat but took 2 calls to get pac code excellent prompt service .polite cause i have my phone up n runny again the lady was very efficient , polite and resolved my query and recommended a better package which i accepted genuine concern to resolve the problem and friendly but professional manner . overall v good i have used xxx since the 80 's never had problem best service around good service nope :p because did n't think they were helpfull , got put through to 2 diffrent people and they both told me diffrent things very satisfied with all aspects of the service thanks the person who dealt with my call was extremely helpful polite and took the time to sort the situation for me .wish all your staff were like him . the last chap i spoke to was great . the call went well however i would not needed to have had the call had it not been for the fact about 2-3 months ago i did call and ask for a block on the internet this its seems did not happen and if it had i would have had no reason to call today .lady however very friendly and helpful today .just unhappy last call did n't work . because over the past two days i 've rang up xxx about 10 times , i 've been put on hold in nearly every call .my iphone is n't working , i 've been hung up on and spoke to about 10 different advisors .my current phone has been on and off working over these two days and the service has been awful as you do n't know what the problem is . very good service and problem resolved always very helpful and profesonal everytime i av a problem .excellent service the reason for my ratings is because i was very happy about how quick my problem was resolve nice and fast sorry .can you please resend last message . staff are polite , and helpful no excellent service as always the girl was really helpful because i still have not sorted the problem advisor was fine however the issue i had phoned for has taken far too long to complete . i hav recently returnd from hol & my bill is very high so when i asked why i was told i had been to bermuda which i havnt i hav 3 accounts with xxx & wont be spoken to like a child which i told the advisor that there is no way my bill can be that much i hav passport on & hav been away a few times so i know but i am not happy at all different queries are dealt with differently depending who is available to speak to , some seem to have more idea about what your asking about then others i phoned to see about upgrading my phone which i should have been able to do sometime this month only to b told your policy had changed & i cannot upgrade until the end of next month basically i topped up ten pound for my bbm to activate and xxx took the five pound payment and the bbm still never activated .... lady was helpful and dealt with the request in a very timely fashion ... overall i was happy with the advisor and my problem was solved immediatley that 's why i gave 10 points to two questions but overall i have not been happy with the xxx service as i do n't seem to get any benefits and i seem to not get cheap calls just only to xxx only and am considering moving to another net work because of this i do n't no wat package that could offer me low rate calls in evening and weekend as i ca n't phone anyother networks because my money goes straite away i was spoken to like rubbish on the phone and i also do n't think for being a long term customer i get treated like rubbish because you are without doubt the single most frustrating faceless corporation to deal with , you lack tact or insight into even basic communication skills and accountability .you could n't find your corporate 'behind ' with both hands and your staff routinely lie and contradict themselves .i could go on . over the last few weeks my ex partner and i have had unsatisfactory service both instore and on the phone really thinking if cancelling all the 4 contracts u have the operator i spoke to was very helpful read the notes on my account.3failed delivery attempts after changing your upgrade period without notice,costing me one wasted trip to a xxx shop and 3 full days stuck at home with a 13 month old waiting for a phone that never got delivered ,not once but 3 times .sheerincompetence ... the advisor was very helpful and efficient . because i 'v recently purchased , wireless broadband and only been able to access the internet once in 10 days .its terrible , and i 'm endin my contract first thing tmrw the operator was polite and investigated the problem and resolved the issue he was a good ambassador for xxxpho}e and should be cogratulated you were very helpful i was happy with the persons i spoke2but they could n't help me with the problem with the phone i 've had2ring around 2sort it out ! very pleasent staff .but on 1st call you could not put me through to the department i needed due to a technical fault .i had to phone back .problem now resovled very quickly thank you . that was 4 questions , not 3 ;-) happy my query was resolved quickly .the rep was very patient and helpful .thank you . your rates for internet data are very expensive , when are other providers who give customers unlimited usage .the sooner my contract ends the sooner i wo n't renew it .sincerely , a.lacanna not happy with reasons given for not being able to deal with problems she was very very helpful lost line before we were finished , expected a call to confirm that my query is resolved ok . just because i am still paying you a fortune evert month compared to everyone i know good service very efficient when my phone went wrong and quick service because i have been a customer for many years i have 4 contracts with you you still rip me off i will be changing service provider for my mobile needs - send me all four pac codes for all four contracts asap overall service was good but there were initial problems with the order and number allocation that required correction no my reasons for the ratings are because the service i received was ok but did n't manage to resolve my problem actions asked for not done thought i was not getting good service at first but finally got it soted , also was bit mythed why xxxphone wanted to charge me for upgrade . good prompt service and politeness i am happy that xxx keep my phone active til i can afford to pay my bill unlike some companies very good and quick service many thanks i felt my prob was dealt with very well by operator . good quick polite service .thanks efficient and .friendly if i wo n't have a conception problem any more then i am satisfied customer impressed with actual changes to contract made and efficiency and professionalism of staff no check notes on account .accept xxx have done something .not that two different makes of phone can both go faulty at the same time as xxx mess with our account he was polite and knew what he was doing .he can have a job here if he wants one good customer service n0 i love her ring me and i will tell you regarding the loss of my contracted phone and the lack of help from any member of the xxx team the 1st phone call i made the lady did n't seem interested and could n't wait to put me on hold ,then i was cut off ! ! ! !2nd call i made the lady was very friendly quick and helpful . issue resolved .person v helpful .pity i had to call but your stupid website was n't working ......again ! my challenge was dealt with very efficiently and without fuss on a busy day in xxx chippenham .great stuff ! ratings were that because . . polite ,helpfull ,and could help with what i needed . because i have not had a very good experience with xxx services over the past few weeks . satisfied customer good service as usual . extremely pleased with service staff very helpful and suggest solutions to things i have not thought about excellent service all round x i called re data charges on bill which i was informed was from a holiday in the usa .my query was answered and the operator was helpful and friendly the lady was very polite and understanding and she solved my problem . xxx do not offer the flexibility they seem to claim .will be seeking advise from ofcom re tarrifing your doing ny **** head in now fek off was dissatisfied as wanted to sort out my phone and was told that one net do n't work at the weekend so have to call back on monday . no time sorry very nice well mannered girl on and no hesitation on what the querie was about knew what she was doing and very friendly i was very happy with the service and my adviser was very helpfull . because issue as nt bin resolved in shop or on fone im now on way to store agen this is the third time il av tuk my fone in fr repair and its stil doin exact same fault that it wa doin the first time i tuk it no i was kept on hold for far too long with just silence for company , i nearly hung up at one point and was going to call again .the lady on the phone came back to me after a while and said hi im here just to let you know i have not forgoten about you , i thought she had as there was no hold music until she put me on hold for a second time . my problem has not been resolved the advisor was very good and resolved the problem however i do feel xxx are poor dealing with issues as i did write to you customer services director a year or so ago and i am still waiting for a reply yes if u call me . friendly call handler , quick and satisfactory resolution - no quibble . everything was fine . excellent customer service excellent service as always well done my problem has not been resolved .i should have been sent a text to activate a service i have paid for a few days ago and ca n't use .it 's odd how things can be set up without my prior knowledge which i do n't use but still get charged for .but when i do request the same service and pay up front for it , it 's not set up ! think i 'll move to 3 just not happy with xxx basically i was told i could have my new upgrade from the 20 of march now it 's changed to the 29 of april with that i my look to other providers to see what they can do for me xxx are brill : ) i have a business account for 5 phones and have been trying to meet your requirements for ending one contract at the end of the contract period but have been getting conflicting and incorrect information and instructions over a number of weeks .i am not convinced that the phone 's contract will actually end on the contract termination date of 14 march which will cause me significant problems happy with some deals but would like more deals as i 've been with xxx for so long ,and now got my girlfriend with xxx ,give me more deals ,keep me up to date with deals . very polite and efficient my problem was resolved . because i was put through each of the 3 times i tried only to be left listening to an operator laughing + talking in the background ! advisor was prompt polite and to the point . customer service excellent ,very helpfull still not working 7 because iv had a lot of trouble with xxx , 9 because i dont no if the problem is going to happen again and 10 because the adviser was helpful very friendly & efficient .it 's good to have a call centre in this country .10+ for that . the advice was incorrect and always is . had so many problems with the service . i could n't thank the adviser enough for his kindness and empathy he deserved high praise thank you noel nothing seems to get sorted with xxx more problems with service my contract is up for renewal soon .i 'm receiving offers from other networks .i 'm generally happy with xxx and would like to remain a customer but was offered absolutely nothing although your competitors are very close to stealing my custom due to their offered deals honest friendly straight forward answers part of an ongoing problem not caused by me ! xxx still not resolved it after almost two weeks and numerous calls and wasted time .i am very frustrated . customer services tells me one thing n it does n't get done .getting 3 different upgrade dates n then changing their mind because they changed policy without telling me .when upgrade issue is sorted and am told i get a free phone , i get an invoice charging me for the phone .very poor service .very disappointed after being with u for 7 yrs .seriously rethinking of cancelling my upgrade n contract . problem sorted ! nice to speak to someone u can understand .refund agreed without to much fuss . proactive service , friendly operators , not too many menus to wade through and brand loyalty , xxx have always served me very well because for the past 3 months i have had a proplem with my new blackberry 9900 bold still not sorted i have asked for a replacement happy with service the operator was so helpful x pleasant staff knowledgable dealt with query quickly and efficiently the people i spoke to were helpful and explained things in a 'jargon free ' way which was easy to understand .i received exactly what i wanted and more .they also helped me to save money on my contract which always makes me smile .thank u very much : ) solved my query my phone went to be repaired on 24th february and i am still without it on the 10th march .i am a blind customer and the repair centre had wiped talks off my phone despite the paperwork clearly telling them not to .i have rung several times and each time been given different information .i am having to pay to borrow a phone while i wait to get mine back .i am a very disatisfied customer at this present time .i normally sing the praises of xxx & recommend them to people but at the moment i am even finding it hard to say the name . the woman who took my call was very polite and kind and very helpfull x good product knowledge and customer service . from previous dealings with xxx i would not use again xxx are making it impossible to cancel an account that i dont use anymore !i have another contract out with u and wen this one is finished i will be sure to never use xxx again .ive held my loyalty with xxx for 9 years now and obviously my loyalty is not appreciated .cancellations should be easy especially if i have another account with u . told you above helpful staff very helpful because you asked no, got to go bye . the lady i spoke to was very pleasant and dealt with my call very well i dont think that the problem has been completely resolved .and i am not happy at the loss if signal every few minutes and the losin of network coverage it was a fairly straight forward issue that was handled fine very good service this morning .quick and efficient . authenticating new sim card . personal views very friendly & helpful gets the request done efficiently i thought my problem was handled a lot better than the last time thank you replacement phone never in stock and offered a service which was no help to me what so ever very impressed my 1st call i was cut off wen put thro to diffrent department so i had to call again for my querie to b sorted problem was not resolved - had do other things as well yes , u wer not able 2 carry out my req via telephone and as i do not hav internet access as i explained , i hav bn askd 2 write a letter which is ridiculous considering prices u charge . not good , no reason entirely satisfied still waiting for call back for update to international calls add on .but , the advisor was very polite and professional . your operative was efficient and provided clear guidance .my disenchanted feelings for the company are reflected by a system that is frequently inefficent and poor quality leadership .i would recommend you kick out the senior managers and ceo and replace with your operatives the young man helpfully confirmed my g card contract ends on 2nd april .i have been waiting anxiously for it to finish and have had to pay for the remainimg months since i cancelled it in sept last year .i have not used it since then as it was far too expensive .my daughter and i had no idea it was so costly to watch i player for example .i put in a proper unlimited broadband link and installed a bt landline to do so .i value the rest of my xxx service ie my family mobiles highly i do n't think that my charges have been at all reasonable lately , and the customers service has been very dismissive and arrogant when i have tried to discuss it with them .its not the way to keep long standing clients .not at all happy ! glad with the assistance . i am a xxx die hard very helpul and friendly and the problem was resolved quickly yes . robert was very helpful and friendly - he obviously cared and wanted to help .top marks ! ! ! poor attitude of call handler+no attempt to negotiate price for new phone .i have an elderly mother who doesnt keep well+need a reliable phone+service provider .will therefore b terminating contract+changing service provider clear advice and very helpful , polite and friendly infomation just were very helpful and if memory card works then problem solved . cos i still ca n't connect to the internet sorted the reason for call and was nice and bubbly person always get the answers i need also u always solve any probs i hv wiv my fone not satisfied the way you dealed with my situation used 2 have free itemised biilling more friendly customer service customer service lies ! ! polite and efficient no you 've been trying to comment my daughter new phone , the way she has been treated is appalling .we will be looking to change contracts as soon as possible for all of the family . very good friendly service . your advisor deserved it you should have the notes excellent service all of my concerns and questions were taken care of in a timely and professional manner . the operators not iinterested .stated fault with cell location would be fixed within 24 hrs .still waiting .no xxx in my home area . vidafone always charge more bill for doing nothing she was pleasant , friendly and very efficient ! the service provided solved my querry very pleased with service waiting for bills department to correct a billing error would improve scores adviser was polite and helpful and informed about options endless calls from myself for over a week for internet failings which xxx have admitted there is a vault with there transmittor ,u have n't called back to give us a resolve to this problem ,worst customer service i have ever known ! the 7 was because i was charged 4 pounds for a single 0844 number when i thought i had 300 free c0alls then get told only certain numbers which anoyed me .the others were fair and speak for themselves . i think xxx are expensive i was trying to get my internet settings and picture message settings and they did not get sorted out the advisor was really helpful and easy to talk too it took me 90 minutes to get my problem sorted .during this time i spoke with various customer advisors some of whom did not even know what they were doing until i eventually got through to beth in the upgrade department who was spot on . very helpful and polite the person i spoke to was very helpful very quick answering of call - so no long period of holding .an engaging customer care person who showed a genuine interest in solving my problem and made a little bit of casual conversation .a person rather than an automaton . the lady was very helpful created a password for my husband 's account but cannot action anything which was the idea just felt i had `ok ` cust .service ...not amazing but not dreadful . all the operators i spoke to we 're polite , clear an very helpful .i live in the highlands in the middle of no where and xxx was still able to ensure good delivery times on my orders . had no reception and very little compensation . although there was difficulty understanding what the worker was trying to say - he was using a lot of jargon and when i said i did n't understand he did not refrain the answers but he was able to put across his language to my sister and everything turned out all right .- well saved question answered politely and efficiently .contact sounded like she wanted to help me no my problem was solved very quickly and the operator was very helpfull the advisor was polite and friendly and solved problem immediately .thank you i did not problem resolved .i cannot send or recive emails . the lady was very pleasant and she able to advise me and alter the details regarding the query i had rung about excellent service as usual , ialways recommend xxx to friends and relatives most expensive phone i 've ever been billed for in two months usage very disappointed with signal strength and i 've always had a itemized bill sent with other phone companies , i will be looking to cancel my contract with xxxphone . always had very good service from u and staff are always helpful as they were today well my call was answered promplty , no being put on hold , the advisor i spoke to was cheerful , extremely polite and dealt with my query quickly and efficiently .she made me smile .ive always considered that non of the other suppliers cud compete with xxx and now im sure .a good start to the wkend .thank u found your advisors and services brilliant and very helpful service ok i found what i asked was answered professionally and simple .very good service and i 'm proud to be a xxx customer 7 , efficient service the person who helped me did his level best to sort out my questions and confusion about the change in price plans .i will call into one of ur shops when i have time so i can read wot he just did and wot other plans there are .but he fixed the problem and its just for myself i need to see it in red and white i get confused quite easy over the phone . manners and respectful patient with my limited understandimg of technology as some was abel to help also was not cut off .also wine one that was abel to get me a strate answer i like xxx the staff do their best to sort things out for you i 'm very happy with my service dealt with efficiantly and was courtious the only thing i was n't satisfied with was i ca n't go into a shop to get a replacement phone straight away for my wife which means she has no way of contacting people when she is out ur just great help n fast to get the problem solved really helpful and more than job adviser was v smiley and helpful ! because iam totally satisfied with the service a fair reflection good service with helpful lady .hopefully the matter will be resolved tomorrow . because i was satisfied with the services and the staff was really helpful i did not get helped they are fixing my problem . good service **** setup very ignorant and no good with my problem i had . .i will leave xxx as soon as my contracts are up. . you asked me to rate the query honestly on the recent call , i rated it on customer service and the query at hand . just want 2 get my voicemail abroad .still not able 2 get them .advisor used the excuse of the network i am on .others can get their messages tho so poor excuse ! did not have to wait too long on the line and the staff were courteous and helpful because xxx are trying to rip me off very well spoken and was very helpful it was helpful and got what we needed done sue sorted out everything i asked for didnt get my problem sorted because phone is inmy husbands name . agt advised issues were as a result of poor network in city of london .unbelievable . i have more problems with your systems and procedures than your advisers in your call center .these advisers are polite and helpful ( a bit more technical knowledge would be beneficial though . ) helpful service no issues was solved the adviser could not solve any problems and was very unhelpful reflects level of service i believe i received lady was pleasant did her best but i 'm having new contract offers from other networks that much cheaper did not want to leave you but offers else ware leave me no choice i have found the service very good at the garage that is why i have used it for a few years now and i brought my last car there i 'm sorry but i appear to have put the wrong ratings could you please send me the questions again thanks advisors r always polite & knowledgable & do their best 2 help . because everythin i asked it was answered the woman on phone brill .shop staff need update on pr skills agent was helpful and understanding i was realy happy with the customer service and found it very helpfull the young lady was pleasant and well mannered .however the fact that the product was not covered by insurance was difficult to swallow but then the young lady missed the opportunity to ask what i thought was the most obvious questions : 'sir would you like me help you cover your other products , just in case this problem arose again !i either took this as bad training or that you do n't like your customers to take out insurance as this impacts your organisational negatively !so i left the call seriously underwhelmed ! yes although.the .secondman .i .spoke .tovery helpfull the..new.plans .xxxhave are very expensive .amdu dont have the galaxy note which is .by far the best selling phone in france amd germany ihabe been with xxx twenty years or more amd .itseems your.price .planshave just got.to expensive .compared .to.other.providers .thank .you call answered very quickly and efficiently . rose the lady i spoke to was very kind and very very helpful and was a please to speak to excellent , courteous service , resolved quickly with flair and a fun approach advisor was fine on this occasion .the first score was because overall i have not always been happy with xxx . i 've always been satisfied when getting in touch with ur advisers . i will b changing to a differnt net work now previous advisor not clear .the advisor that dealt with my query today gave a clear and concise answer to my question . good service very helpfull and polite and sorted the problem very fast . the advisor was polite and understanding and tried to resolve the problem to his best abilities !but the loss of network seems to be a ongoing problem over the last 6 mths so i will be seeking legal advise about terminating my contract and changing to another service provider ! excellent service able to resolve my query . i 'm not confident that my issue has been resolved , the operator was polite enough but my over all feeling is to wait and see . the adviser was excellent very helpful 10 out of 10 dissatisfied with the service of xxx in general .paying more than i should be and getting no rewards for being a loyal customer for over 10 years .will not renew with them in april . because xxx take long to transfer a pay as you go number as a contract number and i 'm not happy with the service always room to improve service was good but my issue is not resolved they were extremely polite and professional .sounded like they really wanted to help .a thoroughly friendly and highly efficient service .brilliant ! got passed from pillar to post having to speak to 3 different advisors , 1st advisor very unhelpful and quite rude , 2nd & 3 rd advisors much better , as been trying to sort same problem out with xxx for over 4 months i have to ring you every month to get a corrected bill and now your staff do n't know what is written on all my invoices about what is included in my plan .my company will be invoicing you for my time in dealing with these errors and these texts .your sincerely tom rowe i had to waste money ringing the bank & yourselves because there was a glitch with the payment being taken , which i have done by way of my fone for years .when i explained this to your operator she seemed to be more concerned in taking the payment then in why i was ringing and what i was annoyed at . been having trouble since january the guy who dealt with my query was friendly and helpful , a pleasure to speak to . very helpful and efficient man who knew what he was talking about unlike your staff in your cheltenham shop the girl i spoke to was very helpful and plesant and dealt with my query quickly and also asked if i needed help with anything else . because the adviser did n't know how to help . customer service assistant was pathetic i was looking for help and basically ended up saying id visit shop rude , did n't care nice chap but my account is a mess and he could n't help !if you could help me please ... 10 quick and easy good customer service just so helpfull thankyou the last person i spoke 2 knew exactly how 2 resolve the issue no, not wasting any more time with xxx very happy because she did n't resolve the problem and she cut me off in the middle of the conversation and did n't call back to follow it up always helpfull nothing 's tomuch bother not very happy about still be charged for something i have n't used in the last nine months , the fact that xxx knew nothing about this and they could n't give me my money back on this occasion .also i was told to go to the shop to take time out of my day when it should of been sorted out on the phone . nothing got resumed . upgrade of phone recently and have now received 2 faulty handsets with the 2nd one arriving in a preopened package and the seal on the phone box having a 2nd label highlighting not a new handset in the box .ihave been told to call back on monday to arrange for delivery of 3rd handset again i have to take time from work and ensure someone available for delivery .after best part of 2wks will still not have my contract upgrade .this makes a joke of calls telling me i 'm a valued customer .i do n't feel i 've been treated as such . the advisor i spoke to this am was very helpful and understanding .xxx helped with credit on friday when my card was blocked . i was adviced by one of your team members not to get new handset until i can upgrade it in march and after waiting for few months i 've been informed you changed the terms and the online upgrade is no longer available lewis was extremly helpful and pleasant polite could undestand .quick + did the task as asked . information given conflicted with the evidence of payments taken from my bank account and with billed usage . because they where helpful and very kind people at both shops iam going to hull tomorrow by train and by bus as i live in grimsby . abuse of verbal agreement for extending contract .overcharged for 9 months - no refund .no help . you are unable to help with my problem until monday .........not a service i would recommend at all . because everything was dealt with nice and easily with no hassle because the 10 years i 've been with xxx the quality of service has got worse . in all honesty i shouldnt have had reason to call in first instance . because i like the service vodofone give me the operative was rubbish he did not listin satisfactory service from xxx excellent service the call was answered quite quickly .the operator explained that my three phones had been cut off because of an unpaid equipment invoice which i had assumed would be taken by direct debit .so the problem was resolved easily . they helped me with my bill in my time of need .thanksagain the lady i spoke 2 was lovely and very helpfull very happy all round a very good quick and polite service for business users . happy with services i lost my phone .my next upgrade is in may - bit frustrated this could n't be changed to a few months earlier to keep me as customer .sim replacement suggested but sim sent to 3yr old address in london .had to wait for resend , but that very quick and registration of sim efficient . good service , quick and efficient my query has not been solved even though i insisted and tried to prove that there has been a mistake !i am told to go to vod shop to prove that there is a problem .....i explained that i work 8 to 6 most days and cannot get this time to do so !anyways the problem was not solved and the explanations were unsatisfactory ! ! overall service pretty good the man i spoke to could not have been more friendly or helpful .your man was the best in any call centre i have ever dealt with .wish i could reccomend him but no idea who he was .thanks i am generally satisfied . well been with you guys for 10 yrs and you have always provided a good service phoned 6 times over the last 3 months concerning the same problem not up to usual standard n girl on phone had to ask if i lived in scotland because the query was resolved quickly and correctly every thing i need to know the told me the advisor was very helpfull and very pleasant as a long standing customer with xxxphone there was no negotiation when i said i was leaving to try and keep a customer which i found disappointing are there no such things now as loyalties for customers to stay ? i have had 3 plus hassle free years and i have a horrible feeling all that is about to change with this change of phone and very poor signal it has at home and out and about i 've been a customer for some time now and whenever i have had an issue or question the team have dealt with them quickly and professionally and answered them in a way that keeps me happy problem was not sorted and you did n't know cause .it appears transfer of numbers on fri wiped the my account details .agent did n't know or suggest that but by trial and error i have discovered it for myself . agent seem disinterested in my call , answered question abruptly did n't seem concerned that i could hardly hear him even though made that point clear .seriously considering leaving xxx after being your customer for several years .you really do n't seem interested in doing right by your customers . i understood the answer to my inquiry .heexplained it completely . the young lady was very pleasant & efficient with good banter - she deserves top marks . that what i rate the response . very helpful advisor i do n't usually have such stress free experience with xxx as i do n't feel that long term customers get much appreciation for their loyalty but today i had a very professional service .many thanks to ashlay no told me wat i wanted to no clearly 9 well informed operator who made every effort to assist beyound the call .i have one query .why did it take 8 days to get e mails via my blackberry in india last week , despite 3 desperate calls to get this fixed .though solutions given the hot re booting and provider selectio process took all this time .excuses given were not adequate and nill points for this .sorry xxx sales team have lied just to get a sale , i 'm not happy and will not be renewing any of my contracts with xxx ! ! very good serviice every thing .explained .clearly . you asked me to p8 the advisor understood my issues and resolved them . have been with xxxphone for many years and would not stay if i was not satisfied . i called to have my sim activated hours ago it 's still not been activated i will have call again very good adviser and explained the problem even though it was n't what i wanted because it worked good service poor customer care and no access to managers .rudeness and incorrect information unhelpful and still now i do not have an answer to my query for which i called xxx are **** service fine thanks satisfied with the service provided 100 % customer service james was very helpful and helped me with a number of queries i had my business phone disconnected because u said i had n't paid the bill so i paid it when i went into the xxxphone shop then checked my bank statement and it had been paid direct debit so i lost business because my customers couldnt ring me because u had disconnected my phone because of your mistake i have also had 2 go back into the xxxphone shop 2day 2 show it has been paid twice because of your mistake ! !i have lost business ! ! very helpful and knows what they are doing and pleasent was happy with the quick way issue was dealt with although not happy that this happened have been with you along time have always had good service no problems very good always a good service i 've been frauded n wanted 2 canx my contract which at point of sale i was informd it was m monthly contract that i could canx any time .now i`m told it 12mths !i am a longstandin loyal customer who wanted 2 canx due 2 fraud situation n ca n't ! was very happy with the adviser who helped me .efficient and friendly . unhelpful attitude of call centre staff , repeating same unhelpful answers , resistance to transferring my issue to manager , cutting of my replies . kept getting told to do something tht was n't working and to ring back if it still does n't work the chap on the phone was clear concise and polite .the query is yet to be resolved but i guess that 's down to the network and not the adviser . none poor attention to requesting payment not threts my internet still not working not happy av foned 3 times answered very quickly , excellent customer service skills and answered my query very disappointed that after being a long standing customer of yours that you 're not prepared a deal by a competitor for the phone i require-you quoted me twice the price !so no option but to leave happy with service :-) on prev 2 calls - 16/02 and 21/02 , i was given wrong info .hence 3rd call .this call i was put 'on hold ' for a long period . because christine was the best person ive ever spoken to from xxx .she explained and advised really clearly did not rush , and was very freindly .give her a bonus 1 im alway pleased with xxxpone i wouldnt av aoy other provider service was good xxx told me my freedom pack ran out today so i should be able to put a new one on today not have to wait untill tomorrow the shed make it clear that it runs out at midnight ! ! ! ! because he rang me back after thinking he could do no more left me a voicemail followed his instructions and phone now working that 's 4 questions , but your staff were english speaking , polite , informative and make the upgrade straight forward without any hassle . thanku i havent rated u anything .this service is worse than any phone service very satisfied with the call handlers dealing with problem advisor very helpful just policy regarding canceling im not happy with the fluctutions in my bills my query was a very minor and simple one , which only needed a fraction of time and effort to resolve .however , the gentleman remained helpful , patient and polite throughout .thanks . bethen and angela warrington poor service always very good service with empathetic approach ur coleg was very helpfull and put my mind at eas i sent an e-mail and it was not answered by xxx and there was no record on my account also i had a problem with the two phones i was given by xxx and the way it was handled was a joke for a big company like xxx i have never had any major problems .any queries is sorted in no time .you are good ! this call went well , lady very helpful and sorted problem quickly but it 's taken 2 x microsims and a week to get my iphone onto the net using 3g.it should n't take that long .every time i make a change to my account eg .upgrade , there is a problem .this goes back 2 years or so to being mis-sold a new sim , incorrect support etc etc . the only reason i stayed with xxx this time was to avoid the drama of changing networks .i 'm unlikely to recommend you to a potential new customer because it 's never easy to get what you want , there is always a problem first time around . i had quick polite response the person i spoke to was polite and dealt with my query well .overall she dealt with my query efficiently . everytime i call xxx , i never get a correct answer on the first call .it takes several he was very helpful very helpful and polite customer service skills . i will tell you in a formal letter of complaint , 3000 free texts is not enough to explain there was a lot of 'cant 's ' as opposed to 'cans ' .the assistant was good but the way xxx 's tariffs works seem prehistoric . the lady i spoke to was outstanding costumer service advisor helped me and was proffesionally fast and confident without falt having been a customer for many years i have found the advisors always very friendly and helpful with any queries .where possible always providing a solution or alternative to dealing with a phone related problem . the operator was very friendly and spoke to me as if i was his friend x cant acess my rewards online advice was what i had already tried which i told him but he couldnt sugest a resolution at all 6 out of 10 because i was told on first call i would only be charged normal call rate to call my partner in new york but not advised she would be charged 90p a minute if i called her becouse all the information i was given was very helpfull and will go to good use prompt , polite , no holding line waiting . question not answered in any way shape or form because the person dealt with my query with a great manor i took out my contract on the understanding that in 9 months i could change my price plan .i have now been told that i cannot change until the end of my contract , so i am stuck paying an excessive amount of money for a contract i do n't make full use of it is good help but you should not keep putting them on hold just play the radio very pleasant helpfull nothin to much trouble good advice given very happy with xxx 's service more or less what i wanted to have and was pleased it was on offer .lady on the phone helpful and polite xxx provided me with a great service dunno insurance cover not fit for purpose .repairs/replacement procedure totally inadequate meaning long standing and loyal xxx customer left feeling totally dissatisfied and inconvenienced . i 'm not sure if the fault is fixed from what has been done the service was superb rxcellent service i liked the service . the person i saw was very helpful and i 've never had any problems with xxx when i phoned first the information was correct and passing me from one to other .second time and third time spoke to really nice advicers and they was helpful the service was good but the computer system she was using need rebooting which slowed us down very helpful/polite/carering x ps do i get a pressie/ ha thankyou for service x great chap i spoke with , but i was not told i had to create another internet xxx account after transferring number over to it .might want to make that clearer in future 1 i find everyone very helpfull .the drawback is u dont no till later if ur problem has been solved .often it has n't . the advisor today was very helpful but my issue is with the business team who told me they would call me back twice last week in reply to a query i had .they did not call on either occasion and i had to call them . do not feel that problem has been resolved ! 9 being that i like the network 0 being that i fixed the problem my self , and 6 because he did n't try hard enough issues not fully resolved which i normally would expect from xxx good efficient service unhelpful , rude and false information i have been a loyal long term xxx customer , introduced family members to it , at present have 5 different lines on monthly contract with xxx . . pay lots of money to it - so i was hoping for some better support understanding quicker response and slight more flexibility to the general rules . customer service is non existant i have been a customer for over 5 years and as a result will be leaving for a different net work ! ! ! bill query did n't ask why i was looking to cancel my contract rated a 4 as the system was down and i could n't pay a bill .however the advisor was polite and helpful . because lady who dealt wif my query she new her job but made me feel my custom was valued . good service i got connected quickly , the advisor was friendly , helpful , keen , sociable and in no apparent hurry to get rid of me .i actually gave them some advice too ! advisor was very helpful , will see if it has worked on next bill xxx on a hole is an alround company that has always been capable to resolve any issues with my contract and i have always spoke to a brittish non forein accented person pn the phone who can actualy understand what i am saying unlike other companies e.g 3 the first call was not really helpful but the second time the adviser and information was good my husband thought the help was excellent . advisers lied to me , no problems resolved , treated like an idiot , will not be staying with xxxphone staff well i cant access my online account and i called the customer services she was polite to tell me that it would take 24 hours for my account to reset again which shouldnt have happened on the first place helpful polite friendly , attentive and helpful staff .flexibility of offer / price plan and value for money . i can not get an email address on my phone so i can join twitter & face book ect & the expert did not seem to understand what the email is needed 4 adviser was very helpful excellent if i have a problem with my phone or account they are willing to help me out and the people who work on the phones are very polite and understanding good service and your commands are done straight away general service from xxx has been poor in recent months however this particular adviser was very helpful . the man on the phone was very helpfull and kind thats why x barry was the advisor and he was excellant . satisfied with service i was given my problem was n't resolved ... i am still with xxx on another contract my ratings where based on how quick i thought it took to cancel my other contract . since i have changed to the one net i have had nothing but problems and today i had another and i think that it was not resolved and the network coverage seems to be a bit rubbish at times no always friendly , helpful customer advisers . very satisfied the caller could not tell me where the issue with my account came from .i am still none the wiser . 10 kieran knew exactly what i was after and sorted it in well under a minute because i was satisfied good service . did not resolve anything waste of time i have 4 accounts here going to cancel no end of problems dealt with swiftly and efficiently quick and helpful , managed to answer all queries the technology does not live up to the quality of the advice/customer interface - i had 30 mins of total loss of service(inc voice ) / hassle . handled really well pleasant lady very helpful prompt , helpful service . if you could just get a manager to call me thanks good clear answer to my problem altho not able to resolve it til 18 march the adviser was good the only thing i didnt like u only offering two pound seventy pence for my phone being barred i have been with u a long time no advisor was really helpful and polite the adviser was very helpful and friendly . the help was very good and they provided me with a new freedom pack my .call was handled 110 % instanley all good service although my problem was fixed it was fixed because i worked out what was wrong while waiting for a response . xxx is always very helpful . my problem was not resolved and i was told to go to the store i have signed my contract in to get the solution the staff tried but were unable to help me .i was redirected to blackberry the ratings simply reflect the service i get . all went well thanks . because there is no logic or flexibility in your pricing structure and way of dealing with your customer call was handled well passed round operators , repeating myself several times .problem unresolved and told did not know solution , visit xxx shop .useless . n/a very helpful customer service advisor the second advisor was very good but i still ca n't receive picture texts . good service very patient helpful and understanding when i was stressed the person i spoke to was polite and helpful but could not explain my problem i took upgrade for 12 months now been told it was a 24 month contract i have been a customer of xxxphone for many years and as a result i am looking to swap provider found everything ok good service ! ! satified with help adviser was fine .just annoyed i could n't check my incoming calls with xxx . totally unhelpful discusted i 'm happy with your service good adviser not sure if fault is sorted . have been wigh you for over 10 years with 3 phone contracts and now a broadband one and never have a problem excellent customer service iv always been with xxx since have a phone and so have my family and we have always been satisfied with your services good service because i 'm happy with the help provided by the representatives not enough willing loyalty to old customers questions i had were unfortunately not resolved however your customer support were helpful . im a happy customer great customer service person i spoke to identified problem immediately , and gave clear instructions to fix it which worked 1st time . good service . friendly service ,all questions clearly @ fully answered , price plan updated on the spot ,thank u again the advisor andy was very helpful and knowledgeable and explained every very clearly !and most of all i could understand him ! ! ! yes i can because i did not want too use my iou credit and it automatically went into it and i 'm fuming advisor was as helpful as could be but website info is not easy to understand re payg ! in all my time of calling xxxphone i have never felt like i have ever got anywhere with anybody that i have spoke to today the advisor was lovely nov,the advisor today did n't tyry to hard sell when i explained i was leaving xxx . he provided the information i needed . i am leaving to go to virgin as my partner has virgin phone and we have virgin media . i think your company has handled my query very badly and i am extremely angry by the way i have been spoken to .i am the customer and pay you good money but when i ask for a new service you ca n't provide it .you have lost a lot of money today ! ! ! ! ! ! amazing service 10 issue dragging on after multiple calls .no confidence now resolved happy with service and had bill payment extended until friday with no loss of service to this phone .thanks credit check took too long .phone connection got cut off and was not able to speak to the same customer services rep. all questions answered ,everything sorted quickly and politely because used ask me 2 do it , x my opinion from the questions asked ! was satisfied with dealing with my phone but not with my notebook i have always found xxx more than helpful both on phone and in store dealt with promptly an efficient it was helpful information and it didnt take to long to get was good service because it was quick and easy good overall service .i should not have to tell the customer service advisor my name , telephone number and pin when i already enter these through the touchtone menu - it wastes time and really is annoying excellent , fast service no took me 8 calls to finally find out why my phone bills are so high wo n't be using xxx again in future good polite service .courteous based on service received very helpful adviser , thanks everything was excellent the outcome failed to deal with the unlawful conduct of xxx which we will report to ofcom have not got time 0 happy with outcome and fast resolution everything was sorted quickly and easily x customer service helpful but problem not yet resolved after several calls problem solved three or four telephone calls to obtain new settings for my phone without success .a new sim card was promised : nothing happened . helpful and friendly problem not resolved egirl took time previous advisor no i was waiting for a del of iphone paid for next day del 8-1pm saturday no sign of it by one o'clock i called and was told they were running late and trackin showed it would be del at 13.17 i found this info strange as i work in a call centre and we do not have the facility to give such a precise time ! ! so when i called back to discuss this there was no log of my call at one ....i was then told my del had failed by gareth who refunded my del charge he said there may be a chance it could still come i said i would wait another hour ....so when i called back i asked for the royal mail trackin code as my sister works for rm and she was going to track item only now was i told the truth item had not been dispatched ! ! !not very good customer service ... i have been told del will take place on tues now i have changed del address as i will be working i expect confirmation on this on monday ..... very satisfied with customer service , your agent paul was clear precise and profesional . i spoke to a man that was very rude abrupt and unprofessional i had to continually say hello as he did n't interact or act liked he cared it took around 30 minutes to resolve an issue that could have been done in 10 minuted if i had got someone on the phone who was helpful not rude all questions were answered and i was n't holding for long polite quick and answered my question no resolution . been with u for some years and just change 2 a new phone . very helpful and was sympathetic to my needs last week roaming service cut off-no reason given , this week over billed - no reason given , yesterday and today no bb service cut off - no reason given , complete lack of willingness to provide meaningful compensation nor escalate attention . network isnt performing as good as others and not offering the same service as others .i have a problem with my service and operator didnt really know what to do was dealt with fairly quickly but was kept on hold adviser was lovely and helpful and funny but unfort could n't find the answer to my problem - not her fault , it just was n't in the book she has to read out .but her tips were helpful and she pointed me in the right direction for trying to fix it myself i have been a customer of xxx 4 many years & always found my dealings with them to be professional & helpful the person who took my call was very patient with me and he also got my sim card working for me again but he just needs to speak up a bit as i 'm hard of hearing and deaf in both ears found the help top class solved my problem straigh away cos im in credit because xxx wont reduce my package query dealt with quickly and efficently .operator very polite and helpful the adviser was very polite and clear spoken .she understood my enquiry and as she had a clear knowlege of her job was able to help with the issues i had . overall satisfied with service but my reason for calling wasnt resolved explained issues well and gave good advice .was on hold for a while though ! good service solved my problems and very friendly , thanks . paul was wonderfully helpful and very polite this is a replacement phone and does not work proply .staff exelent . been taught never to give full marks ! ! ! adviser quite helpful but its not the first time i 've had to raise the queries , hence low scores .xxx will need to impress to stop me moving my contract . as ur service **** as i 've never had probs with blackberry services in all this time i 've been with yous i put ten pound in ma phe yest and it saying they sisnt get it excellent service ,polite ,friendly ,knowledgable .obliging . she was very helpful .as i dont no much about phones . very helpful young lady she did not hep me in any way wen i tried 2 explain my problem 2 her she put the fone down on me because that is how much i was happy with the caller and the advise , thank you good bye .have a good day xxx ; d good customer service but i have n't yet resolved issues completely please call me good service hi to be honest the sooner we can get out of xxx the better they always get my bill wrong every month they get my bill wrong . why the guy i spoke to was very polite and had very good product knowledge .very satisfied customer : ) not complicated .just asked for transfer to micro sim and it was handled promptly . the advisor was helpful and friendly but my problem does not yet seem to be solved , i cannot yet get all the services which my handset should provide nothing to complain about , but there 's always room for improvement . good service i was very satisfied with the help i got from tom and could not have asked for more i have been with xxxphone since i got my first mobile and dont plan to change x thought service was very good mike was excellent & professional excellent help the advisor identified the problem with my account and has hopefully fixed it and arranged a refund good service once through to an advisor .did have excellent service when i upgraded phone i was happy with the service you listen to your customers because i had to make several phone calls to pay my bill .ur automated service is a joke .i stated i wished to use a visa card three times on each occasion i was told - we do not accept this , then it could n't understand me so i hung up n had to try again , failing a third time i hung up n went through to an adviser after nearly having a heart attack from the stress caused .x very nice lady who delt with me : ) i will write a complaint in due course .look in2 details given 2 your team over the last 5 phone calls i have had 2 make due to poor service advisor needs to be rewarded for his knowledge , customer skills and is a credit to xxx . very professional , listened to what i wanted and put together a package to suit and change around if we needed .answered all my q 's , explained when req and listened .felt she actually wanted to help ! the question was answered quickly and professionally . the adviser was very helpful as i was concerned of the data usage shown online .thankfully a block was not needed as this is not available .i feel under my circumstances i should have this option to prevent unreasonable bills . yes the adviser was polite and very helpfull .somethingthat doesent allways happen the last adviser was very helpful and polite that l spoke to lm stil trying to get into doing things on line as first time l have a contract phone i was advised in january that i was due an upgrade on the 28th february if i visited a xxx shop , it 's now the 10th march and been told i have to wait another month even though i have never had an upgrade on 07786782186 so i am cancelling to move to another network so i can get a new phone straight away problem solved always find the service i receive excellent and have been very understanding with my recent late bill payments . vip is hard to login on especially of you forgot password .data rates abroad are too high would only use wifi . when i called the customer service team was very very helpful friendly , swift responses , happy to help proactive approach .not happy with the fact i ca n't upgrade early though and for those reasons i will speak to o2 u have a good team that works 4 u and they no what they r doing cus xxx av allways been helpfull .andav been wiv u 4 years and u av good deals .imhappy wiv xxx the operator was able to tell me what i needed to know quickly and efficiently cannot link mynew top up card i have stated earlier that the service was helpful friendly and quick 10 out of 10 i feel that overall the outcome was the one i was hoping for and both advisors helped achieve this . my problem was solved with urgency and politeness . because in the past i have been ill advised and spoken to quite rudely by staff however on this occasion the adviser was polite and helpful thank you the operator was polite and appeared to know her job . could not understand him he did not understand e mail etc etc etc well that 's easy you give good service . i found the advisor very helpful . my issue has not been dealt with .the call got cut off and no one from xxxphone customer services team bothered to call me back and advise what they would do to resolve my problem problem not resolved .supervisor 91775 rude , obstinate and unhelpful satisfied with customer service but having signal problems which means i have to now look at another network good service .problem solved . she was very helpful with what i need to find out about my account thank you really satisfied with results and the manor it was dealt with x im extremley disappointed with my treatment in the xxxphone .shops it took a long time on the phone , only to be told i could n't do my request by phone - and had to write an e-mail even though i was in a xxx shop at the time great service .andi want change my number to golden number i received exactly what i wanted very happy with service the adviser was able to solve the problem very quickly with clear instructions . very friendly + helpful was expecting a call back - did not get one .the problem with my sure signal device was not fixed .no one from xxx checked/followed up to see if the problem was fixed .i had to call back to chase a replacement for the faulty device .it would have been so so much better if someone from xxx had taken ownership of the problem and then told me what was going to happen next rather than me chasing . because i have had nothing but trouble with xxx from when i took out my contract nearly 2 years ago from rude customer service people and bills being took out at wrong times causing me to charged by my bank also endless amounts of trouble with 1 of the handsets that took several attempts to fix so overall i would not recommend xxx to anyone and plan to leave as soon as my contract is up question answered . advisor was patient and not condescending .and actually looked on my account to answer questions rather than give generic answers very friendly advisor today and very helpful even for my simple query .i gave an 8 for question one because in the past ive had bad customer service which i was very dissapointed with i have got my question answered with good customer service and very quick and clear . no problems at all no 10 great service .efficient and .problem sorted you have messed up my account and billing , and the service supplied has been disgraceful , i would love to speak to a senior manager , perhaps you could arrange that ? ? ? ? ? ? i felt that the service was excellent and the reps were polite every month bill going up and up never had high bill on other networks because not able to get a signla down stairs or out side my house at the minute very friendly cheerful helpful barbara . got my answer quickly with no fuss see my previous answers the individual members of your team are not to blame ,but i have been a loyal customer to you for some 15 years with three contract at the moment .although i have explained to you many times which sim go 's with which phone and name this is still mixed up to date .which has recently cost me to lose a phone due to the mix-up of sim to phone i was not insured .and untill my contract ends in august i have no phone , but still continue to pay the bill .i asked to change so i can put in blackberry phone , and its 5 extra .i will not be staying with you i am sorry . no reply from one net helpline the customer service person very good and got my request done and was very helpful poor tech knowledge was , told dongle could not be unlocked , didvnot seem to realise locking is software , are they telling me no way of updating it ,you so the advisor was very helpful and told me what i wanted to know . excellent service took longer than expected to get resolved . i was happy with the adviser an all of my probs has been sorted . cuz he was rude see previous txt . to much to text if some one wants to call me i will explain the advisor could n't give an estimated resolution time for when the online bill system would be back online to view my bill before the payment is taken from my bank .i do n't think that is acceptable and other provisions should have been made to get bills to customers if the system is to be down for a prolonged period of time dealt with ok good as long as my bills reflect what she said the guy was nice but the problem was not solved and i am going to have to ring back . quick service , quick response to query and polite advisor . got answer i needed quick but cant get to make calls as network is down in my area the advisor did not help me sort out my password problem with the xxx website just felt something more could have been done x would n't solve the problem even though they had the information to do so . problem is n't fixed but advisor very nice . i am very pleased with such am effective and efficient service .thanks awful service - prices too high ( insurance ) for a pathetic service .discount was given- only in the form of half price line rental when i was unable to use the internet anyway due to xxxs mistake and therefore not paying for it should have been a given rather than something i had to wait 20 minutes on the phone to receive .they should be looking to rectify the abismal device they provide rather than simply offering what should be expected as what they think is a bonus .very very tempted to leave . problem was resolved im a new customer and i have a problem connecting to the net .my call was delt with fast and even though im still waiting for new setting , i was assured by the xxx customer care assistent could correct my problem . the gentleman i spoke with was very good and knew what he was talking about .he was very thorough and did exactly as he said .very good service . the advisor was polite but there was nothing he could do to help i would have given you a higher overall rating , but for the fact that xxx , like so many other establishments , seems to expect everyone to be able to get easy access to a computer and the bloody internet ! ! ! very polite n helpful liying , unhelpful and rude cos your **** gd the help was good but still not 100percent everything was sorted . cos it seemed like i wos on phone that wosent mine he put it that way adviser polite an asset to company .xxxphone no help whatsoever to a long standing customer . prolmen+not+resolved the man who i spoke with sorted out my query quickly and to my satisfaction . i have found the rewardz system very frustrating as i want to change from say as you go to contract .ineed to retrieve my rewardz points first and i have been to the shop twice to sort it out and still do n't have it resolved so will need to go in again once i have sorted it out.theshop said i am not the only person having this problem .ithink this offer looking at . the adviser was friendly and i 'm happy with being with xxxphone overall i was very satisfied i have been with xxx for many years and recently my i ve been topping up every couple of days for my internet but not getting any internet use apart from facebook and my money just keeps disappearing ?not a happy customer no! ! ! ! ! perhaps your operative should have taken more interest at the time .rather than losing 1 client she has successfully turned it into 3 losses , albeit 2 have to wait until contracts expire my frustration was managed by someone who understood why i was so ratty and calmed me , talked me through what i needed to do and instead of leaving me to get on with it actually saw it through and got my phone back to full working capacity instantly .she was polite , honest , sympathetic and professional . well i never really spoke the person was really helpful and could not do enough to help .but i 'm a but disappointed that my i-phone the screen does not work correctly sometimes like when i text i have to press it down and it do n't work correctly .thank for you help today xxx you barred calls on my phone due to some spend limit that i had never set up with no notice and being unable to call meant a major prob for me today .i am now a detractor , will churn at end of contract . overall good service last person was very terrible and laughed on the phone when i asked her to explain to me why my bills have to be paid twice on this month and also it was a mistake to pay twice well i feel like i was miss sold the contract , i was told i would have everything the same as before , just a different phone , as you can see i had unlimited download on the internet , why would i give that up , if i was told at the time on signing a new contract that it would n't be unlimited , i have been a xxx customer for many years , and feel cheated by you , especially when other mobile phone companys are offering a lot more with unlimited internet ,text and more minutes for less money .i would be greatful if someone could look into this many thanks darren query was n't resolved and has been dragging on for ages .told to return to a store again .adviser was fine though problem was resolved efficiently and quickly . great service because my problem has been solved the operator i spoke to was friendly and really helpful . no problem with call handler just took too long to be put through to another department so hung up and sent an email instead no your computer does not understand simple answers and dan was very helpful because it is al true i phoned for help an it was solve rigth away an didnt have me on the phone for ages so my credit didnt run out james was very curtious ,patient and helpful throughout call ,very good overall experience am a satisfied customer 4 tday decent offer , helpful sales woman but i had to probe for details that mattered to me & will still need to follow-up w 191 .data download options too limited .also product not arrived when promised . na rachel was very polite listened 2 my request dealt with it and went the extra mile 2 help i had no problems and the reception was good so overall i was happy with xxxphone too long to txt extremely unhelpful and i am going to switch from xxx after 15 years my faulty handset has not been replaced even though it has always faulty and i have wasted so much time trying to make it work and this is terrible service considering i an long standing custom very helpful adviser , handled my query quickly and efficiently , however took quite a while to actually be able to speak to a real person you gave me totally wrong information efficient & polite ; you do n't need to do any more than that ! they are true query was a result me xxx error and took approximately 20 min on phone to resolve .assistant was good but process was poor good sevice because the service was quick , and the advisor explained all pretty well . no i was very surprised at how fast and efitienly my problem was dealt with .even my husband was quite happily surprised with service ! just very unhelpful you sold me an iphone 4s that is not workin properly after 3 wks and you want to replace it with a reconditioned phone .totally unacceptable ! ! it 's only 3 wks old .because you have me on24month contract now.customerloyalty a disgrace just not happy with the service from xxx and once my contract has ended i will be leaving and going to another provider did not get any positive feedback on my query , although the operative had a pleasant manner . the ratings were low because my problems could not be resolved as the department was closed all weekend .as a small business customer this is of no use to me as the weekends are the only time i have to deal with admin and the like .and the person i spoke to although she was pleasent to talk to she did n't have access to deal with my problem .i am having problems receiving calls and i am loosing business .this to me needs very urgent attention not to be told to call back next week . sppke to 6 people took 2 go 's to fix it .listen to your recorded calls for details good customer service , polite staff efficient in dealing with customer requirements . i was very happy and the woman on the phone was very helpful second time i have had to phone up about this issue .advisor was very helpful because i answered the questions honestly poor 3g coverage iv been with xxxphone for a long time and never had any problems very good customer service as always i was made feel as though my complaint was not valid and that l was misleading the manager in my information and was constantly talked over after being a loyal customer of ten years standing on completion of my contract l intend to take my custom where it will be appreciated i was put through to 3 different departments and then cut off .very frustrating and i still ca n't send photo messages from my phone efficient , friendly and helpful other than being cut off i was very satisfied !obviously ! still not had the problem resolved advisor was helpful and tried various things to sort out my problems .however , the problem was not solved so need to return back to a xxx shop tomorrow .... which is nearly an hours drive away , because they did n't check the sim when they gave it to me . always receive pleasant staff who ca n't do enough to help . as i have said on many occasions !statements are not clear enough !and i 'm forever having to call up because my recurring discount keeps being removed !if a senior manager would be so good to call me i will gladly explain many other views i have !i would just like to i have been a xxx customer for the best part of 15 yrs ! my problem was sorted in a friendly manner even though it was very frustrating that we had the problem in the first place , when i called and was told i need to return to the store which again would be difficult through work commitments the advisor said that he will sort it from his end and was able to straight away which was great .it was a xxx fone problem that impacted on me , the advisor was very pleasant and dealt with the situation immediately because yet again xxx treats its customers like morons -my mobile dongle is not sorted and i am going abroad tomorrow and like last time this issue occured and i was abroad and spent e32 on a phone call to xxx to get the issue sorted out . i have an ongoing billing issue that has yet to be resolved .i do n't have any complaint about the person i spoke to but because of proceedure she was unable to resolve my complaint and i 've since emailed a complaint although you only get 800 characters and that was n't enough room to fully explain everything .i 'm just sick of having to chase xxx for a refund .i 've been with you for about 10 years and i 'm seriously think of leaving at the end of my contract because of this and problems i 've had with my phone and getting it repaired - another long and unnecessary saga . made enquiry that was straightforward & was easy 2 deal with ask me about time i wasnt happy yes i was very happy with the polite service and the speed with which it was resolved thank u you are liars and dont give a **** about customers i have called almost daily re problems for over 2 months no because u could not fix the problem that why ! did not seem to care that ill be leaving xxx i got through to an assistant within seconds , who was incredibly fast and helpful . i got the infomation i need with no fuss great service , but at least the 6th time in the last year that i suddenly cannot call overseas , and it is becoming a bore ! ! as every phone i have made to xxx i have been dealt with properly and have had a good service good service very helpful and quick at sorting out my problem hopefully i will receive my sim card shortly but the advisor seemed very helpful . do n't have t ime received the ipad today but no sim card in it please send it asap. i have been with xxx for at least 15 years and even though according to your records i am not due an upgrade , the fact i have not had a new phone for nearly 2 years i thought it would be a good will gesture to give me a new handset .also my mother passed away in august 2010 and i have been paying for her phone due to not having paper bills and having to deal with everything else i would appreciate some kind of refund as a good will gesture . the customer service was completely good !that 's was the reason of the ratings this phone was stolen from my son .despite insurance paid each month , cover is not applicable as it was stolen from a public place !unbelievable ! xxx has a fast signal sending texts and signal is always reliable where ever you are ,advisors are always helpful and friendly and allow extra paying time if high bills . my .family .pack .six .peple .i.give .the .number.you.acept.you.no.tell .me .one .number.is .wrong.you.text.me .your.phone .is .activekty .i .am .very .happy .i.call .the .friend .my .phone .charge .the .balance .me .very .sacad .i.no.like .i.talk .cousmeter .service .your.peple .is .very .very .good .very .nicely .talk .me .i .am.thinking.you.cheating .me .after.youcheck .the .number.you .said .ma.your.one .number.is .no.xxx.fone .you.add .new.number.you.talk .me .my .problem .is .solve .now.i .am .very .very .happy .xxx.fone .is .very .very .best .in.the .world .i.like .the .xxx.fone every query was answered with precise information and very satisfactory very good customer service today , and quick service the advisor fixed my phone straight away x you are charging me twice the rate for an international call using xxx passport than if i was n't on it - my contract runs out in 3 weeks so will look for other deals all the years i 've been with xxx , i have over the last 2 months been charged for excess usage of gprs without even knowing it .i have never before exceeded my allowance , and due to my ignorance have been charged for things working in the background ! you have n't given me any free texts helpful staff on the contract helpline dealt with multiple queries .wld recommend xxx contracts but not pay go o the issue was n't even attempted to be resolved , i was n't pointed to anywhere on your website to get further technical help , or given a number to call for technical help , it was simply suggested that i take my phone to a xxx shop and ask them to look at the settings on it .twenty mile round trip is not what i need . my problem was sorted quickly advisor was very friendly and professional and dealt with my call quickly and expertly - could not have been any better ! v satisfied with my upgrade , information given was clear and professional service given yes fast prompt service no someone ... contact me ! efficient and very helpful . the lady that i spoke with was most helpful and had a friendly voice and sorted out my query quickly poor customer services excellent customer service friendly and efficient tho i was put on hold for a bit ive wasted over 2pound on calling up for the same reason and yet its still not been sorted and i get told different things each time .if my settings are not done in 24hours i shall be changing nerworks .ive only been on xxx since thursday 8th march and already having problems i was told lies and will definitely be leaving as soon as my contract is up iam disgusted .theres many folk of a certain age avent a clue about computers .how to claim , silly prizes . .ur gearing towards the young folk !bonus bank was ideal . .your operaters on ur phone are fine . .its ur whole operation needs looked at ! .i use txts , talking time .i dont use web. .i av to look at a more flexable company , for my needs . . the lady was very efficient helpful polite ,and dealt with the problem after the 1st cal ,definatly a credit 2 xxx . 10 all questions answered professionally and clear previous problems with xxx but todays experience was perfect one guy was a bit agro/passive aggresive and fobbed me off with any old answer , i do understand , we all have stressful days , but i was n't to know that , came across badly .a scotish lady was so helpful , and called me bk and aranged to phone bk tomorrow if i had any problems , two other guys were very helpful and even wished me a nice day , which always makes me smile . i got an informed opinion which was great and honest and efficient service . excellent helpful staff poor xxxphone supplied service with email the person that i got tonite was so helpful not like the guy who miss informed me on tuesday the 6th march . because i have been with crawley xxx since they have been there and they are always very helpful .and the call tonight was no hassle . because customer support team were excellent i like xxx you 're great yes what i rang u about is still the same iam still not receving any photos the advisor was very helpful but the problem is still not resolved . your total utter complete failure at anything that does n't involve taking my money explained and helped me she was very helpful and did what i asked immediately 02 is far better it just went smoothly and the guy seemed not only to respect my call but knew what he was doing and confident. , very quick and efficient because the lady was friendly and helpful everything was just felt with swiftly and professionally excellent really everything was made simple and explaned many thanks pleasant , non-patronising staff .clear explanation .no note of annoyance even though problem not your fault . simple request was dealt with basically you did not resolve or even try to resolve my problem you just told me it was not your problem . the advice to reload the email address my sent mail problem .as bt internet is a common address itvwould havevbeen helpful if you had the outgoing mail settlings to give me very unusual high charge on my account very nice advisor problem has been referred .let 's see the outcome ! thats just how i felt was very happy with the advice i received and that the advisor i spoke too was extremely helpful in making sure i had everything i needed sorted out !very polite and helpful because he said to switch the phone off take sim out battery etc and the phone lost all it 's contacts and messages etc . because they are a good service to the customers had to keep repeting myself as he could n't understand me and i told the adviser what i had already done which he made me do it twice no because he explined wot i hd 2 do equals happy customer was told internet would be set jp and othing working .new phone doesnt work .so customer service hasnt sent new settings . you dealt with my queries very quickly and plesently very nice n helpful lady the worst network ever & the worst customer service ever !can not wait till my contract is up i shall be leaving no doubt . ! ! call me and i will explain service was swift and efficient , almost as efficient as the way xxx dodge paying tax by using shell companies in luxembourg and switzerland you were unable to assist as you could n't find a business team open on a saturday night , you did n't offer to contact my team on my behalf when they returned to work on monday , i was passed between 3 advisers and had to explain my enquiry each time only to be told you could n't help .my enquiry was about tethering my blackberry bold to my mac laptop , your service was a complete waste of effort for all parties concerned . because i was told my security information has been put on your computer wrong so now i cannot access my account bills too high complicated pricing ...... the advisor troubleshooted all my queriesp 5 read the texts numptie ! phone was fixed they were very polite and helpful , but could n't help me resolve my tethering problem . overall a good service . very helpful the person i spoke to told me what to do and it worked and i 'm really pleased with what he helped me with the advisor was helpful , informative and friendly and rated very highly in advice , knowledge and customer focus . poor experience at xxx shop followed by a 30 min to resolve a situation that i was in the right . the network is known and coverage is not always efficient ; the customer service adviser was helpful and the lady in the upgrade dept was even better very considerate and caring that 's what i thought the score should be everything requested was received without any problems i was satisfied with how the call and my problem was handled v efficient , was completed instantly .english call handler , did n't have to wait ages to speak to someone . my request was dealt with at once to my satisfaction .thanks quick sensible advice prices a rip off .iam looking to move providers .no off peak rate .nowonder your wealthy .value for money a total con dealt with promptly and politely . very poor service was kept waiting to be told could n't be helped now very high phone bill it was sorted out very quickly and simply with no fuss representative was very helpful where she knew her information and where she did n't , signposted me or assisted by enabling the situation .it was just before the end of the evening on a saturday , yet her manner was professional and thorough .my reason for giving a 7 to xxx does not reflect on her work , merely that previously , i had been given information which was different and then changed on more than one occasion . u stil need to send settings to my phone and remove content control i am 38 because when my mum used my phone to ring your services someone hung up on her ! ! ! :( quick 2 solve th problem that i had i am thinking of leaving xxx and joining orange !i have 5 contracts with your company and i am a loyal customer but i tried for an upgrade and now im being told that you havee changed your policy and i now have to wait until august .this is not good practice so i will be leaving your company and joining orange satisfaction i was trying 2 get help as my son has lost his bbm & wanted help 2 reslove the issue .advisor did seem 2 be interested & said i wil transfer u 2 tech & it was shut !advisor should have known tech was closed . the service at xxx simply is very poor , over priced and under delivered .it does not meet the promise it makes to customers .can't wait to get rid of my contract with xxx i am disappointed that xxx do not value existing customers who pay a lot of money promptly every month by not making any real effort to keep them.you have put me in a position where , after 7 years with you , i am seriously considering taking my two accounts elsewhere once my contracts expire soon . old age and old fashioned and fed up with rip off britain . nothing was sorted , i was told i would receive a text to tell me how to rectify problem , which i did n't receive ! ...so was a waste of time as i still have the problem and will have to go through it all again ! think xxx is great other companys just pass the problem on ,just feel my bills can be a bit steep at times though service is great also be nice to get some free stuff more often as companys phone everyweek trying to get my buisness .thanks happy customer cause i have freebe and used al messages and i now cant get anything till my 30 days are up so gonna have ta keep topping up al time as i text a lot its a joke adviser polite and friendly however problem not resolved .kept getting but off by technical team . the advisor i had was very help and definitely handled the call well .good customer service .i 've been with xxx for 2 years and only had minor problems and if my parents have been late i do n't get hassled and my phone does n't get cut off .i wo n't know if my question is resolved until my next statement but the advisor assured me that it would .thanks very pleased with overall ease and support with xxxphone xxx staff do not deal with questions , they pass me around departments , the service is disgusting .a terrible company and i will/do tell everybody i know how bad the service is .i am currently going to the ombudsman about this . xxx is the best service provider in the uk i still could not use phone i simply did not get the service i wanted and still havnt now there were gud but internet dongle sorted it out its self . we asked for proof of purchase but got told to get it off the website .advisor was good though because iv bean with you a long time and never a problem no that is my opinion no ratings given .please stop pestering ! ! ! looking for a free gift helpful service . because she helped me out a lot this morning . 2 quick prompt response and sorted out what i required . sim was n't registered straight away because i have my problem solve quick fast and efficient access to customer service , no waiting or second guessing in answering my questions while giving an explanation and very polite very frustrating that there is no 24 hr service for business customers whose accounts run into the thousands everything was dealt with quickly and effiently . i really felt so happy when the advisor responded to my needs she was so polite and made things cristal clear a big 10 without even thinkin about it you answered the phone straight away , pleasant lady who knew what she was doing . i think i have but i am so impressed wit whole service - operator was superb , understood n dealt wit my husband loosing his fone n me on my own at home gettin hate texts !superb service as i didnt know u cud block a fone so quickly !thanku .im just gutted for steve as his fone has pictures of his mum who has died n we cant get back !thanku once again for a superb service the man was very informative and related to my life great service friendly advisor fast service excellent service at reading and newbury .ashley at newbury gave excellent service excellent customer service stephanie is amazing ! we simply received exemplary service from mike who dealt with all queries and the revision of the contract to include my wife and set up a new c3 phone for her .he worked quickly , explaining all he was doing in clear english without delving into tech terms that we do n't understand . the sales advisor was fantastic and i very pleased with the advice that helped me make my purchase my reasons r that matt was very patient , helpful , knowledgable & very polite i rated so highly because the procedure was very prompt i was explained things if i did n't understand them and the member of staff was very warming and polite good quick service all 8 everything was great the store was silly hot and the floor manager was very short with me and was n't pleasant !when choosing my upgrade nothing extra was offerd to me , not even a free case to protect my phone .and the adviser was a trainee and the manager who he asked numerous amounts of time for help did n't even acknowledge me , and the adviser also craked a raseist joke , which was unacceptable !long waits and a general bad experience , if i was n't i need of a phone i would have cancelled my contract and found a different provider . i 'm very happy with service i got good service , and it was done fast , so i could connect soon . was adavage service stop the xxx coverage for my area is very good and i have heard good reports about the service .the assistant was knowledgable and helpful and not at all pushy .i had decided to get an iphone and a positive experience meant that within 18 mins i was leaving the shop with a working phone .cool work ! good service , and the sales assistant was very helpful . all my questions were answered.the sales adviser was very helpful and was very good at his job.the store in newbury was really pleasant to be in and felt very welcoming .so overall a very nice experience .thanks sales person mo was very patient and knowledgeble excellent service you did n't have the phone i wanted in stock good service just abit small in the shop and cramped wen busy 8 great fast service , in particular the sales advisor michael in the cirencester store , professional and friendly . i bought a new phone the other day and every thing at the shop went smoothly !:-) courteous service and good advice . quick and friendly better deal would have made my ratings 10/10 prompt , friendly service i felt i was in good hands rcould not fault the service the service was excellent and they helped me with everything i needed . very knowledgeable and polite sales a advisor just happy with every thing . very friendly and helpful staff , quick and efficient service . sales assistant very good and dealt with all my questions and queries good sales person but now need more help i knew what i wanted when i went to the store and came away with the phone i wanted and tariff i was expecting so i was satisfied .the salesman was helpful and friendly and helped me set up the new phone .i was happy with the service i received . the sales person was very helpful i came out with what i wanted with a cheaper contract got good advice on a price plan and mobile internet fixed would have rated all 10s if my wifi had been fixed too ! very pleased with the high standard of the care shown by your staff at newbury . les very helpful and friendly and made the whole process easy very good service , friendly and helpful adviser great sevice liam the sales adviser from newbury was very helpful , and help me get a better contract . good service but deal was n't as good as i had hoped for very impressed alround with service really like being a one of your customer took a long time with complications but very patient and cheerful throughout . although we had to wait for our turn to be served .the manager spent at least 30 mins with us .his knowledge was tip top and he sold me what was right for me not just for a sale .the whole experience was positive .the manager in the witney store was superb as we 're his staff . the staff were efficient , smiley and overall really helpful and i had excellent quick service customer services need to treat people with respect , i had no phone for my business since thurs , and was told to go buy one at phones 4 u ?i was even told my pat number and not asked reason i wanted to leave v phone ?but the shop helped me out and sorted new phone quickly for me , if i get the service i got from c services it 's 02 for me next year , take a hard look at yourself c service and treat people with respect ! ! service good without being pushy .salesman knew his stuff .just a good experience . an excellent salesperson , alex , listened to what i wanted and sold me that and nothing else .no pressure , no bs , just helpful knowledgable service delivered in friendly and professional manner . sales advisor from xxx was polite .phone is everything i expected . because the lady in the shop explained how to use my phone and she got it ready for me with the sim .also we were served straight away . sales advisor very understanding of the older mobile user coz u asked for them i could not get a connection as easily and as fast as i could get in xxx .but i 'm not offered internet which i had requested for but i 'm sure this request will be considered .thanks customer service assistant was really helpful and friendly ! good service i was able to make my mind up about my contract without the usual pushy salesman that sadly dominate so many stores today and put you off buying anything .everybody knows stores have targets .john the sales asst was a credit to your company . waiting time can be improved ie queing to get served due to lack of staff . kept waiting far too long for an advisor . helpful & easy . no excellent service and help with upgrade .very polite and informative . quick efficient service matching my needs i thought the service was good and i love my phone !xx ben ( the sales advisor ) was very courteous , knowledgeable and friendly .he gave helpful information and informed us about a whole range of phones and what contracts were available with them . all staff extremely patient and helpful .computer on a go slow _ it took ages . the advisor was very helpful and polite answered all my questions and the new store was a lot better was not waiting 2 long customer service advisor aziz from mk central store was amazing .made our day ! ! your sales advisor was polite and helpful and helped me understand my new phone . i received top rate service in the aylesbury store from a young man called ross they were very kind and helpful . pleasant experience got what we wanted all very slick but i knew what i was after i got what i went in the store for very helpful staff went above and beyond . staff are always very polite & helpful at the witney branch .sales advisor danny very helpful when i purchased this phone . very helpful staff . good service good quality and great customer seevice i had a good experience in store the service was friendly and quite efficient that 's a fourth question .i was very pleased with the accommodating way the staff in branch dealt with my request .they managed to negotiate a way of overriding the change made to my contract without my knowledge in a professional manner to enable me to upgrade my phone as i had requested .the 9 is because one of the two staff who i dealt with was new and a little unsure of herself , but lovely and very helpful . younger girl who initially served me unfortunately misadvised me a little , however the deputy store manager happened to help and he was brilliant .also been served by him in past and he goes extra mile with customer service .thanks ! very efficient , low waiting time and price plan lower than expected .sales assistant steph was very helpful and made me feel welcome . because u ask me 2 good cs - informative and technically re-assuring the lady in the shop was very good and helpful .however after getting home i found out that i ca n't connect to the internet at home and my music from itunes have n't been transferred over .i know now that i have to contact you for a reset , which i will ring later for , but was told in the shop that everything was good to go because .theservice was top notch the sales advisor was excellent can't fault xxx on service and coverage ,but as a customer extending his contract and the present state of the economy i thought the sales team could have at least offered some good valid reason or discount as to tempt me into staying ! ! ! 8 this time but 0 with chris as he got me cut off only issue was waiting time to be served good shop , good manager , with helpful staff . the sales advisor .carrie .was excellent . very friendly and was able to answer all my questions .he also managed to persuade me to buy an iphone which is always a good thing ! i had to wait a long time in store to be seen . i received good information quickly from a knowledgeable sales person .all was good good service and recommended a phone that was just right .salesperson was also friendly . i got served straight away and as i had already done my research on the xxx website i knew what i wanted !friendly service and was shown how the product worked . i 've always been in xxx and its not let me down yet !sales person was very friendly and informative 0 xx : ) was overall very happy with the service i recieved excellent service ! the store manager( jason ) in swindon centre shop was very helpful and efficient , also made me aware of a new package on offer .all phone staff are very polite and helpful . lost my phone on a train and ashley in the newbury xxx store was incredibly helpful efficient friendly service i do n't know i went to the store to upgrade my phone and within 15 min i left with it .the advisor was very fast and a happy friendly person .thank you . overall good but sales assistant forgot to tell me a few things , thanks cos on the hole there were helpful the first advisor i saw was v unhelpful , but the second one was great . very very helpful did not try and sell me anything i did not want just what i asked 4 which was very refreshing . very good face to face service , efficient and informative ( and not pushy , v imoportant ! ) .other staff seemed to need to ask his advice quite a lot hence a 9 not 10 . very helpful young man - package what i wanted sales advisor was patient and helpful , but as soon as i 'd signed the contract he was gone before i 'd even stood up .pay as you go tariffs are a little higher than other providers , but i do n't mind paying a little extra for good , reliable customer service . i was very pleased with the advice and help given regarding an upgrade . sales adviser very helpful and came up with a good deal - transferring contacts was slow though .shame i had no response to 2 emails through the website . the sales adviser was brillient and felt very comfortable in the store very help full ,and under standing for my needs of a phone ,trying out the 9900 blackberry for 7 days ,if no like try a different phone . really helpful chap , helped explain everything very well . overall good service .the lady who served me was new so unsure of things but her colleague was very knowledgeable and both were helpful & polite your company is helping your people with you all l want was to top up last night and l could not you tell me why not you can phone me because its not letting me go on the web that 's how i feel . the advisor was extremely helpful and sympathetic to our circumstances .however she had to check with other advisors to answer some of our questions . everything resolved very quickly very good customer service the woman i spoke 2 was very helpfull and nice but my phone still goes out of coverage sometimes ! excellent service .quick and accurate the gentleman gave me who i can go to in south africa fast service no probs rang 2 ask why my service had n't gone on and i paid 24hours previous .wid in 5 mins the lovely polite lady had me switched on .also u make it clear how much u charge b 4 we accept call . misled at point of sale , spent over an hour without call being remedied , brad promised ro call back i 'm an hour , no call , no vm , just a text three hours after the call .issue not resolved and serious .poor :-( they tell you one thing and then another iv lost out , from now on ever person that asks me about xxx i will defiantly tell them not to go with u as u people are cheats hope this answers your feedback its the only phone company that i would go through , its the only 1 i trust others are dishonest , from experience i have encounted in the past unable to help because .thay could solve this problem problem solved good phone manner the best customer service i have experienced in the uk.a welcomed change .reason for poor rating on 2nd question is because a xxx system was down which meant the person on the phone could n't fix the problem , which is still not fixed unfortunately . not living to much to wait on call was satisfied very much as was unsure how my bill had become so much thats how u feel about it excellent service from both operators on both calls made of the weekend .very pleased everytime i have phoned customer services they have dealt with any problem straight away only reason they could not solve this was that i need to prove my age to remove internet restrictions 9 wasnt very helpful to my situation , just wanted to know when my payment was going to be .did n't offer any advice ! ! because the information i was given did not help me at all was dealt with efficiently , but was a follow up to a previous issue that was unresolved ! no signal in my area was just told that there was nothing they could do .my daughter ca n't even use her bbm .rubbish service i like xxx because you only have to top up a fiver and when you phone xxx there really helpfull and they do what you ask very quickly like today i asked if they could put my fiver to my bbm and they did it staright away and thank you lovely lady ,always get good service when i ring up for help ,thank you x because your fab just some parts to while to sort out and some messaging did n't come through and my supervisor was fantastic and was polite and helpful . i was assured i would get a signal in my area and i do not .therefore i am unhappy x that 's how i saw it they were no help to me at all i rang to resolve a problem i spoke to two advisors to no avail also promised a call back , no one rang me and i stijl have the problem on my account we as a family are looking for a new phone company .this has been going on for 6 months , you are charging me for a phone i do n't even have .customer service appalling . good service . whilst the agent was very helpful and polite , i do not feel that the query was resolved with a 'turn the recipient phone off and on again ' as there may be a network delay .i am able to receive international text and send them .but can only receive from this person in austria and can not send .and i still do not know what the problem is as all i am doing is replying to a sent message .i do not have any problem when texting to spain .confused , i am .would probably be easier to text to someone on mt everest !although i do not know anyone there to test this theory .all i really need is to be able to phone text and email people etc . when i want to and for them to get my messages within a reasonable time .the proposed recipient of these texts says that she has never received a text from me!am i getting billed for the texts that are not arriving ?i have 16 texts which have been sent from my phone which i am now told never arrived . having alot of trouble with my signal . query not revolved as i was at work .has to stop the call.the technician was absolutely great , did all in his power to help . very professional very easy to communicate with . i found service very helpful and efficient . very efficient , helpful good customer service because you messed me around , lied to me , expected me to travel 40 miles to resolve the issue , were difficult to deal with , failed to do what you said you would do , failed to call back when promised , and couldnt actually care less about the problem caller v friendly and v helpful + was on the ball with all queries the good services great service all round i was satisfied with the service . not solving my problem after 4 calls satisfied overall with service i had to buy the top up voucher with my phone it was not suitable for my needs as i text more than ring or web i only wanted it cancelled so i could put the correct package on its now gonna cost me a fortune as this pack does mot run out till april problem was dealt with quickly . thr advisor was very helpfull , but i fail to see how the bill was that high . very happy with assistant polite helpful professional eager to help understanding my query still is n't resolved although the advisor was very helpful . accurate , professional and friendly service various calls re .stolen phone-and new puk .very helpful all round . very dissatisfied with how many times i called for help and no knowledge from the staff .also my order was not sent on numerous occasions .things ordered for my upgrade never arrived .been a loyal customer for 27 years . when i called they were very clear and helpful with the imformation i needed . info not available to your agent my problem was resolved quickly and efficiently , the people helping me were friendly & easy to understand .8 for recommendation , as my calls , especially when i am overseas are tad more expensive than i thought they would be .thanks ! the assistant was good and courteous and answered my questions to my satisfaction because i dont know how my bills are so much when i was contracted at 40 pound a month and i 've always paid over that so i will be leaving you when my contract is up i have always used a xxx and the staff have always been very helpful unhappy that a phone less than a month old already has software issues and can not be exchanged due to no stock or an estimated date of exchange .i do not expect a brand new phone that is 24 days old to malfunction to such a level it is totally unusable i get so frustrated at the poor signal coverage of xxx . problem was sorted straight away always fast friendly service been with xxx over 5yrs with thanks w mackinnon i rung because i could not link my new swipe card to my phone because we still cannot ring out from tenerife also cost my husband five pounds on his phone quick and lady i spoke to was very proffesional helpful and friendly staff who found a solution to what i wanted to do and it worked ! happy with how i was treated poor , never answered and i 'm never going to have another contract with u again i gave these ratings because i always find the staff very helpful whenever i ring up .no complaints from me . the customer service advisor sorted me out very curteously polite and helpful service with a real determination to solve my problem because of the service i get . i was very annoyed in the way my issue concerning the theft of my mobile phone today .also being told that i have to wait 48 hours before my phone will work again .please bear in mind i pay insurance each month and have done for nearly 2 years , i expected a better service from xxx .not a happy customer and will be terminating my contract very soon . both men in call centre were polite .however after first call ( colin ) all access to my account has failed .2nd man( malcolm ? )very helpful and most apologetic he could not sort problem .i will now have to go to a xxx shop and reset passwords etc . fine but slightly annoying . no the gux that serued me was briliant helpfull and had great customer seruices , ithink his name was bobby taunton branch . friendly and chatty service , resolved all of my queries quickly and offered me helpful advice . corteous and eficient manner of operator my request was answered quickly and efficiently . i was very happy with the service provided , thank you my query was dealt with quickly and politely you cut off my phone line and indeed my boyfriend 's due to an historical billing link on the account .we had asked for this to be removed .as a result , a third party now unconnected to us failed to settle their bill ( obviously without our knowledge ) .rather than advise us of this situation , you blocked our phones even though we both pay by direct debit .without our phones , we could n't then call you to ascertain what the problem was that had led to being cutoff in the first place . issues delt with with human sympathy and understanding . all questions answered and problems sorted . good service happy with the service just a bit disatisfied with reception in some areas i was very impressed with the operator who dealt with my queries and he deserved high marks happy with service polite staff is my reason fast accurate service i phone sim not working my bills are too high each month the person i spoke to was really helpful . the advisor was very helpful xxx respond quickly , the advisers are technically proficient and queries are resolved efficiently . you change your policies without thinking how it will affect your current customers , i was told i could upgrade in march this year and now i have to wait until july ! and i never seem to have internet signal , paying 45 pound per month and i ca n't use youtube , facebook or internet browser !i look forward to the end of my contract with xxx ! chris the chap i spoke to was extremely helpful and answered all my questions dealt with another dept for me .it was also nice to talk to someone so polite and professional .very impressed excellent service so far my previous supplier o2 were about the same but you have a faster customer service . staff are always helpful because the advisor did n't sound like he knew what he was doing , and my issues still remains unacceptably unresolved i will be calling back later ! password could not be reset during call .i was advised to then return in 15 minutes because xxxphone had not approved the administrator .i did and the new password did not allow access .i had to reset password again . satisfaction problem was not sorted on first attempt so had to ring back again for same reason efficient follow up on attempted fraudulent use of a/c .thx so much . the lady who took my call this morning was very polite .it was very refreshing to receive such a high standard of customer service over the phone from a company . i love xxxphone .quick question .just topped up ten pound .i have no calls or texting allowance .why please . having been faithful to you over 15years , i thought a better deal would be given to me . omg ! !you just do n't read the txts do you ! ! disgusting not helpful , rude on the phone .still have a broken phone with no outcome very helpful but unable to resolve my issue complicated .basically you messed up my bill and my payments and the knock-on consequences have been a pain . although the customer service was very good the problem was not able to be rectified over the phone and due to this it has n't been resolved . poor knowledge of communications .all i wanted was get the contact number of one of your branch and she couldnt find it anywhere .she relied on google and she kept telling me to go back to the branch even if i told her i dont live local to the shop where i upgraded my phone .utter useless and waste of time . the person i spoke to was very polite and dealt with my issues the problem didnt get sorted but the people were nice . as i never phoned xxxphone he was polite , courteous , knew his job , good customer service and efficent helpful , patient , polite .a credit to xxxphone . good service this was my 7th call since early january to resolve issue with double bulls and change of price plan .yet nothing has been done and query remains uresolved .with the current raitings i will not stay in xxx as i am very disatisfed with the service you provided me in last 4 months .regards , przemek xxx always help me . the prompt action taken to solve my problem you could not sort out xxx error i had to so not happy i have had no help at all .i went on to check an email password and now i dont even have an email ! it was resolved exactly what i said , they could n't help me and could n't resolve my issue i have been a customer for over ten year and have never felt so helpless and rejected when it came to finding out issues relating to my bill .my bill for the last three months have increasingly been difficult to understand and when you call to speak to customer service you get mix messages .im sure im not the only one feeling this way !sort it out xxx ! very helpful young man , always found xxxphone easy to deal with ! terrible communication waited 3 days for next day delivery on phone spoke to someone today and he was lovely that 's what i feel appropriate . good service i 'm not happy i 'm now being charged for paper bills , i 've been a customer for 10 yr and do n't see why i 'm paying for a service that i 've had for free for those 10yrs , i 've also seen offers with 3000 free minutes but i 'm being told my tariff is the most you will do at 1200 minutes no resolution to problems ..disgrace sorry they were actually to be 7s !the young lady was very helpful ! yes i think highly of xxx and the service is excellent the person who served me was very friendly and efficient really helpful man and sorted quickly and easily . the adviser was really helpful but im still not sure if my bill issue has been resolved i just was happy with it all . the advisor was very nice but could n't offer any suggestion for the fact i ca n't access my account online other than changing my password which did n't resolve the issue . expected an offer of new phone as i have two with u now will consider what to do now i found the person i spoke to very helpful and polite he was also respectful and understanding prompt and appropriate response to my requirements terrible staff , problem still unresolved 3 days later no 1 .i have been with xxxphone for years now amd i 'm always satisfied 2.when i need to phone them they r always really helpfull 3. todays call the guy was good and added 200 more text than i should have got very useful customer service . the agent was polite , friendly & efficient . this gentleman was very polite , helpful and was obviously psychic as he knew exactly what i needed from a phone plan !he was understanding about my obvious lack of mobile technology knowledge and even drew my attention to the fact that i could use you tube to see how to use my new phone .i think he deserves a pat on the back from his manager as he made me feel like a valued customer and i wouldnt dream of going to another provider after the outstanding customer service i received from this gentleman . the man i spoke to is a rude lying **** and has put me off using xxx for life .and it is hard to get through to customer services and the 25p charge is wrong it should be free demi was exceptionally efficient .i was going to leave and she changed my mindm good service the gentleman i spoke to was very helpful and sorted my problem quickly and efficiently still not to sure about the internet connection ,does not always connect at are current address . i 'm dissatisfied problem with online account .it 's had to be deleted and ca n't re-create it .a major pain when monitoring 4 separate phones . will be leaving xxx when my contract finishes the woman was very clear spoken and delt with me politly i have been with you 15 yrs and would never change yes ihad psoblems topping up by card for some housebound not able to get tokens professionally dealt with in a friendly way , however there are cheaper payg packages out there than yours . good servicr nice people i called because there were mistakes with my bill .the rep understood the issues quickly and resolved them so it was a satisfactory call .thx my query was dealt with quickly , courteously , and effectively .thanks i was very disappointed with service i received from previous advisors & service before speaking to joyce today .it has cost me a lot of time and money trying to sort out my package he dealt with my bill enquiry quick and sorted my problem totally happy with the service given thanks 0 fast response .problem solved on the spot . time it took .and the number of times put on hold . good is good because until the problem is resolved my score will not go up again the guy was uk based , i could understand him and he was very helpful .not like the other day when i wasted an hour on the phone to you and would have rated you 1 . upgrading my phone some one within the team put the phone down on me the lady was very helpful ,friendly and spoke clearly to me . whilst i received prompt and helpful advice unfortuneately despite 3 people trying there best the problem has still not been resolved you need to learn to listen to your customers and then provide a solution which is both commercially beneficial and also benefits the customer ! all round good service because i am very satisfied .and thank you . the questions were answered but i had to ask more than once . i was told one thing the day before then another a few days later , no one called me back when they said they would , wouldnt rate your customer service at all as i was happy with the service recieved . too complex to put it by txt , would like to speak to a manager if possible easy , i would have givwn 10 p straight but am still waiting for the promises to materialize . the first call agent i spoke to did not know how to do his job properly tried to fob me off .anybody without the knowledge of consumore law could have easly believed him the staff are always very helpfull .xxx are excelent but the web site is one of the worest i have ever encountered . the advisor was so polite .he ia a credit to the company this is probably not something that could have been resolved since it happened in the past and records seem unavailable the . advisers hv always been poliot i hardly ever had any probs wiv the network nd you hv some great deals call me if you want reasons was v.happy good customer service . i got an up grade in store but the sim was not active , i had to go back in to store for them to ring you , all the phone shop did was give you the sim number , could n't i have done that instead of having to leave work early ? thought he was very understanding about my complaint .sorted it out profesionaly .thankyou i 've had no blackberry service for 4 weeks ! ! ! because i didnt solve the problem with my internet settings av topped up but cant get on my internet av asked in store n their no help either my problem has been resolved with a professional manner , thanks because of the polite and courteous manner in which my problem was dealt with .sent from htc happy with service wot i phoned up for i did 'nt get sorted out over the phone . very helpful and friendly ; ) i am satisfied ur service but one thing is not rite ? my own account is paid promptly , , being cut off without notice is not acceptable !yes i am responsible for my son ,s contract , but if he does not pay , cut him off !i will settle any problem that arises .i have given it much thought today , and believe you ,re rules on this issue are harsh to say the least ! ! ps apparently you got you ,re sums wrong anyway , he was actually in credit , was ,nt he ? no help what so ever .poor quality of service .through this poor quality of service and xxx not providing the service i signed up for .i will be terminating my contract of immediate effect . friendly , professional service , knowledgeable staff , very helpful .thanks ! my husband left his mobile in malaga airport on sat night .i called xxx and asked them what to do ?the guy said to go and buy a xxx phone then call 2 activate sim .my husband did that , i rang up and gave sim numbers and was told it would activate in 20 mins to 24 hrs .his phone still not working this morning .i rang and spoke to very nice girl who told me we needed another sim and to go to xxx shop to get another sim and the shop would activate it within 5 mins .obviously i spoke 2 three different people who had no idea what to do ( except the final girl ) .my husband is running a business and does n't need this kind of ignorance . there had been a slight improvement .still room for more ! i was pleased with help cost ! very helpful staff problem finally resolved but i had to chase it up as i never received my call back just on my dealings with customer service simple service but performed well i was very satisfied and the lady was very friendly good service as always u ased , so i told u sam do n't have a problem with xxx well av put 5 pound on mi phone twice in two wks and av ad to phone u 2 times to put my freebies wkends staff are friendly and very helpful friendly to talk to and hear these person very clearly efficient enough service but the operator was a little unsure of roaming call charges .i think he was new , so allowances need to be made . no the adviser was very helpful but i still do not have access to view my account good service i was happy with with the serveis why hasnt my money been refunded to my account. . husband has contract with you , i only use phone so not authorised for info all my questions were answered correctly in a good manner no one has rung me back -may have missed the time slot i was instructed about but am in meetings at work .i would have expected a call again outside of the allocated 2 hour window .please get someone to call me 2mrw . very polite and helpful advisor . nobody answered my call and i had to hang up without my problem resolved ! i was on hold for 15 minites then was told i had the wrong number advisor very helpful and courteous , solved my problem because i was really really satisfied very good response from operator the operator i spoke with was very helpful and pleasant despite being busy , and did everything she could to help .consequently , my problem has been resolved and i am a very happy customer !thank you to your operator , as she deserves to be praised . after calling two times to port my number from one sim to another , the lines was bad so the rep said he would call me back .i was waiting 30 mins for the call back ! the other all attitude was positive rubbish customer service very good service overall and the advisor was great i was happy with service no because that 's a forth question and you only said there were three ! ! ask some one to call me to discus . it was my first call to customer care i needed to know how to get acess to.my internet i had purchased a freedom freebee but still couldnt use internet i was charged25p to call u the lady said she would look at it and then put me on hold and never came back i am still withoit internet and down 25pi have been thinking of changing provider but you are not helpimg ur cpany with this kind of service good service and a valued customer for over ten years and happy to recommend people to xxx never had any problems when i called i was hoping for an answer yes we will send you confirmation that your phone was blocked by you after it was stolen .but instead i was directed to the website to ask the question by email . as he managed to solve my problem yes you have continued to reduce upgrading , i looked on line it said april now its may .other years i could upgrade sooner ,now its down to 50 days its reduced every renewal , i enjoyed the benefit of early upgrade over the many years of my loyalty to xxx , and not shopped around , but there are no incentives now , so i will be shopping for the best deal with your competitors for july , polite and helpful from the advisor , and all questions answered fully , great service ! i couldnt get my internet to work , the person i spoke to was patient , and very helpfull , and very professinal , thank you , corale time to sort problem q1- because your customer service is abysmal with little parity between advisors .although they are very friendly , polite and willing to help issues take an age to resolve , if at all , and as a business customer it is extremely frustrating being passed from one dept to another having to repeat the same things . because xxx are starting to rip me off roaming simple , xxx always delivers good service . friendly and helpful staff member..problem was solved . quick call that served its purpose no hassle my online bill does not match the amount taken by dd.xxx was unable to explain why no great service excellent telephone manner eventually i spoke to a helpful english spoken man but at first was passed around by arrogant rude foreign speaking people this will eventually make me go elsewhere i was got full attention .all my queries were answered to my satisfaction .she was helpful in my plan selection . phoned up re bad signal for past 3 weeks , phone cutting out continuously but told will send report in .no solution to problem the person sounded depresing and like hed just got out of bed not nice really ! ! ! always found staff really helpful and polite and even when unable to help due to data protection they give advice and suggestions top service very helpful member of staff english call centres and really helpful staff . no because your service is **** !your customer service reps do n't do as requested it takes 3 trips to correct your own errors !i feel like cancelling my contracts as xxx are getting worse every year i continue to use you ! very helpful advisor and very informative the issue was the invoicing which was solved with little fuss they went threw everthing with me thank you for your help after 6 weeks into my new 12month phone contract and following 5 phone calls to various xxxphone staff ,including a visit to one of your shops where they retained my blackberry phone for 1.5hrs to resolve my data problem , i am still as of tonight not able to send or receive emails or use the internet for which i am being charged in my monthly rental .i was previously with o2 where i had no problem and now wish i had never changed over to xxxphones 'fantastic deal ' which is it certainly is not given my experiences to date .i am reliant on emails to conduct my business .xxxphone have given me poor service to date and no one wants to take ownership of my problem . u did a good job . helpfull and friendly staff stop the first 2 phone calls i made did not resolve the issue , the third did , so overall bad except for the third advisor . good service and quick n polite xxx customer service are always helpful no help with my enquiry . not happy that i had to pay for call nice guy , checked everything for me but i have to come back to request a change of plan once more and my husband has to go to ireland to get the appropriate call plan .so lots more work where i would have hoped to wrapp it up with one call tx after being with xxx for over 16 years i am in the process of canceling my contract .its obvious that u are not interested in keeping long term customers and in the last few days i have been given false information , so i am returning my phone and canceling my contract .i will get a better deal elsewhere .thankyou very satisfied with service provided . 10 no i believe in customer service .the lady who dealt with me this morning was very polite and she was very clear and answered all my queries . all questions answered and the desired outcome was achieved cant always get signal so 7 is 1st & the rest cos they were good 3 different call agents to solve 1 problem .only agent 3 sounded competent .agent 1 was a jobsworth , agent 2 needs training .not impressed at all .you should playback the calls - and weep! ! they know the problem but it takes time find the solution , sometimes missed communication . good service no time . very good customer service but over priced on the phone , the only reason i 'm staying with xxx is because i do n't want the hassle of changing numbers problem fixed , courteously and knowledgeably your operator answered swiftly , listened closely and , when she did n't have the answer to hand , knew where to go to get it .and she was uk based , thank the lord . i have been wrongly overcharged and have now been waiting 2 days for a manager to ring me back ? ? 10 i have no internet service since sunday and still waiting the customer service did not deliver as i expected .he said he would send me an email nothing yet .he said he would send the info to my phone , nothing yet .according to him , my phone needs updating . i think that my ratings are fair your man rang me back several times as poor signal , dealt with my problem straight away and exceeded my expectations .well done i think that given the length of time i have been with xxx you could have believed me on sat when i rang and done things differently .your team managers refuse to speak to customers .when you complain the person does n't read or understand your complaint properly resulting in someone else have to read the complaint again whilst you are being charged 14p per minute plus vat for the privilege .you have made a lot of money from me over the years and if you had wanted to could have offered me the same deal as o2 to retain my business .clearly profit is far more important that retention and rewarding loyalty .i wrote to guy and was expecting a response from him . not sure why i need to change my voicemail pin to access my messages whilst abroad ? ? ?that was the reason for my call just happy with the service given to me thank wyou the charge on paper billing on bussiness contract when i contacted yourself in december i was advised the charge would be dropped but now u except me to pay for billng the operator was friendly and did his best to be helpful but he had problems with his system and was n't able to see on his screen what i could see on the internetm no i 've had so many problems with this upgrade and now i 've found out that ive not had phone insurance when i was told it would be put on !i 'm disabled and now have to attend a store and prove my phone is ok before it can be done ! the guy was really helpful and i think xxx are the best network i 've always been treated very well by the xxx team and have always been treated with respect and honesty . i do n't know if the problem will be resolved ! i had good service from the team .as always . same problem is reoccurring all the time and i am not getting any answers very disappointed with xxxphone at the moment michelle was brilliant !credit to your company .resolved my issues in a friendly and professional manner .very pleased .thank you michelle .xx cause since my partner brought the phone for me i 've had lots of problems with the package i asked for the sales assistant in the shop was not helpful at all the person on the phone was polite and helpful but i will never recommend this company as i believe it to be dishonest and it has caused me nothing but hassle . your advisor was most helpful , he was patient and tried many ideas until my problem was fixed .customer service is very important and this makes all the difference when dealing with service providers . my problem has still not been solved - i still cannot access my account online , despite the follow-up call to xxx after the chat session .i am fed up ! exlerclant customer service the person on the phone was very professional , pleasant and knowledgable . 8 because it took a while to get through then i was cut off a few times but that could be signal and there are too many options i just wanted to speak to someone straight away and the music is awful .10 because the lady who answered was very friendly , helpful and she answered all my questions and i was able to follow them she was very patient and 9 because i would recommend xxx as they have been very good to me and resolved any problems i have had but there 's always room for improvement the advisers proved to be efficient , patient throughout & clearly committed to solving my problem .altogether , an excellent service . i found daniel very helpful and knowledgeable , he fixed my problem very quickly then helped me to change tariffs to one more suited to my needs . i was disappointed on the response of the operative as my phone and service is provided by xxx and i pay xxx on a monthly basis yet i was basically told that my issue s are with blackberry .i am charged by xxx monthly and expect them to reslve my issues i have been with xxx for a very long time and i think that it is unbelievable that you can charge some one 120 pounds for going over their minutes by 4 hours , 30 pound an hour. when you talk to the call centre , to up grade your phone or package ,there is no explanation of these charges.as a loyal customer i feel that when my contract comes up for renewal , that i will be looking at other providers and at this current time i would not recommend xxx .regardsray good coverage good advice over phone good pay as you go deals thanks i found the advisor dealt with my call quickly easily and very satisfactory the situation is not resolved .i have had to email the customer care team .let 's hope they can help me . answer 1 my call was answered straight away 2 i was told i could n't have my money back even though i did n't use the iou system and 3 i was taken off the overdraft system there my reasons terrible service .still waiting for my phone to be repaired i was treated well lovely person spoken to helpful efficient most unlike xxx well i wud expect some reward or offer for helping you ! i never give 10 for anything .the advice i was given on thecphone was not the same advice given in a xxxphone shop which was annoying . on 3 different times i have tried to negotiate a new contract and only when i leave do you present a suitable tariff . i cant remember it was so long ago , but it was tip top service as no one could help me with my problem and the witne store your website crashes all the time when trying to view bills .havent managed to print an invoice in 4 years , cant see business usage on phone or web and your support desk offer no help at all .very poor .cant believe your it is this bad . was treated poorly after being on the phone for ages .not a way to treat business customers good service 10 very satisfied call was answerd v quickly ,problem was sortd,friendly staff .free 2 call . i received good service but resent time wasted & my money spent listening 2 xxx adverts & irrelevant msgs . very services always overcharge me .not happy with billing .i get 50 % discount n they never apply it . q3 : the person on the phone to me was n't very well manned in my opinion he was not disrespectful he was just miserable & i think operators should be well manned & sound happy talking to the customers because the operator or telephone person at xxx phone was able to answer my questions in a fast and efficient way .sadly my phone does not appear to be covered for accidental damage on my contract . advisers do n't know there job dont know what there talking about good service he was very helpful no i have recently moved from o2 after 8 years as a gold customer .i think the customer service is far superior than o2 . i called to enquire about the release day of the new ipad .i was told that xxx did n't know the release date .i lolled on the website 1 minute later and it said the released date was 16th march .i also asked i i was eligible for the upgrade , i was told that i would have to talk to sales .in hindsight , i should have been put through to sales then . i have been transferred 6 times and after disconnection have n't been calling back .you never have a chance to speak to the same agent again and have to explain what you want all over again to someone else every time !no one seems to be responsible for anything ! my query was felt with effectively and quickly and at the lowest cost and the customer services rep knee what she was talking about excellent service and response from the xxx employee thank you i have been trying to get an issue resolved for a year .xxx never respond to my emails i always have to ring you to get an update .the update is always no progress . i asked that a payment not be taken twice , and it was .not happy . i was hung up on , after asking one of the members of your team a question .i find this unacceptable and will be changing network provider unless you can persuade me otherwise . good polite efficient service . i am always dealt with quickly+without fuss.politepeople with answers !great.keep it up no satisfactory ! just dont think i was helped very well really been with xxx now for 16 years so that should tell you how happy me and the wife are keep up the good work :-) fast reliable customer care phone answered quickly , girl vet efficient .answered questions i raised which were not relevant to original call and she had to check .so 10/10 .liam mcgrath james was helpful and had a pleasant tone to assist with my query very helpfull and understanding i was very happy with the service , particularly all my questions was answered are xxx perfect , no! by giving you a score of 10 you are stating you are perfect and you can always improve , xxx should reward loyalty but they donot , there should be discounts for familys / married couples/partners who all use xxx from the same address , length of time with xxx should be rewarded in some way , at the moment you do not stand out from other networks , only price dictates whether i stay with xxx and sooner or later some one will beat your offer , hope this has been helpful : ) first phone call not very helpful 2nd call ticked all the boxes i am disgusted with xxx for the extortionate cost i have been charged .ishall make all my customers aware not to use xxx .iwill be cancelling my contract with you at the first opportunity .ifind it insulting i have had no call back just pathetic text messages always room for inprovement she was professional from start to finish & told me she would put a note on my file so if the problem was not fully resolved , i would not have to go through the whole process again . turns out you guys sent me the wrong sim card .sorted now .all very agreeable really .no3 bit short and dismissive .shop in newton abbot very good and civil . no my issue was sorted with no problems at all . because i feel i was served properly and i 'm happy they were helpful but i was still left confused as to my account status prompt and efficient knowledgeable service 3,time ,s i foned u,got passed 2 different people .andwasted credit , my phone still do n't work and i get messed about i have faulty ipad which your company refuses to sort out .your customer service is the worst i have ever dealt with .i will be taking matter this further . the gentle man i spoke to earlier was really nice an helpful explained what my options where and what was my next step. . thanks very much lisa was really polite and friendly and sorted out my problem with no hassle and quickly .very good customer service bad internet coverage . 0 i believe it to be true as i have been one of your customers since the start of xxx . my query was resolved and got the help i needed . . plus a call back on request i was contact by vf to introduce a friend to a phone because of some error i have been paying his bill and it seems i am liable for this over 24 month contract and no one will give me a answer to my query when my contract finished i will not renew it i ca n't afford to and i have been a vf customer for many years i feel this is must unfair good service had to call 3 times , once i was not authorised to get info for ur business account , second it was cut off , then third person was helpful and gave me all details i asked .thank you cos the staf were so nice and understanding x did not feel l mattered passed on and told my phone would not be under warranty and that the problem was water damage not satisfied nor do i trust xxx due to recent experience including this call .not trustworthy nor do replies answer questions .i am leaving at end of contract which is a shame as i have been a loyal customer for several years . advisor good and resolved query-but prior to reaching her automated line frustrating and time consuming and only able to get thro to a person by using alternative phone . because you make it so hard to do a simple thing such as wanting to change from contract to payg and asked to do it online but impossible ! was told that when contract up would automatically be switched to sim only contract .this has n't happened and i 'm not happy with answers . i could n't log on to obtain my bill .i called and spoke with a man who 's english was poor .he told me he 'd delete my account and i could re register .i tried but failed so , i called again spoke to a women told her the story and she said i 'd have to give it 24 hours .why did n't he tell me that at the time ? the reasons for my ratings are that although the call handler adam was very good the issue is unresolved at the moment .that 's not his fault though ! ! 1 not able to cancel delivery of not-needed replacement sure signal .did n't correctly diagnose problem with current sure signal box ( bandwidth being used for uploading ruined reception ) no time very satisfy change of address sure - call was dealt with really well - friendly and efficient and nothing was a problem .i rated the second question a 7 only because as a result of the call i need a code and i have n't had it through yet . good service ! could not undsrstand your advisor she didnt know anything about my phone i feel really let down by your advisor she told me to go to th e xxx shop for help so no i am not happy with the service you provided on this occasion because my son got a nokia c3 f xmas and for 4 wks now e asnt been able t use internet i have been in shop who says its facebooks fault and then i again rang 191 tday who said its the phone thats faulty so what do i do know ?hopeu can help me i spoke to tricia on your assistance desk this morning who was most hopeful then mohammed on your technical desk this afternoon who was also helpful . customer services are good enough but the language is the key issue , i gave average rating due to language slang .i was connected to chinese customer service on phone for 35 mins without getting an answer to my simple question .and told i could n't get a call back as it was an inbound only call centre .disgraceful . customer service recognised the legitimacy of my claim and that it was legitimate and not fraudulent . both shop and help line were totally negative , preventing me from proper use of phone . xxx is over priced very helpful , efficient service ! the service was very quick and helpful well d guy help me wiv ma problem so i am now satisfied , but i fell xxx still owe me money from when i gt dis fone as i hv bn charge data stuff gprs charges that i never use .but what else can i do my query was dealt professionally wel i have two phone on mine contrac but 1 phone is foor a frend end if see dont pay de bil foor hers dem mine get cutof as wel end dis phone is payt by derect debbit end i loos mine phone foor de day terwile dis phone is up to dayt end you whond transver de phone on her naam so dat she have her own contrac end dat i have recoment lot of friends ho are whit you nou dus i whont do dat enny moor a simple query to establish the identity of someone calling me claiming to be my business manager .simple question , answered simply it had taken 3 months of calls .andshop visits to xxx and apple stores .staffmaking promises to call back and never did .until sunday 11 march when i had a call from gary customer services .whotook the time .about half an hour and solved my problem .if it was 'nt for gary 's help-full attitude .iwould have changed provider next day rang up to enquire where a phone was tat was being repaired and just told it was being mended n did n't know when it wd be sorted or offer to try to find out the situation . xxx are great when you want a contract and rubbish if you have a problem this is very simple-a week ago i dropped my phone and display went to pieces .called customer services and i was told that exchange will be arranged .today called again and ... surprise , surprise ...there will be no exchange ...in adittion to having xxx passport and not being able to use phone abroad , despite several reminders to customer services ...and you wander why such low ratings - customer services should know what they can and cannot tell the customer .in addition - inability to enable roaming - a complete disgrace ... great service always very pleased with call handler i was frustrated with automated service .i had to call twice .i was also frustrated that change of my bank had led to phone being blocked without notification .despite bank reassurance .call handler was helpful and understanding .too complex on auto options .most customers just want to talk to a person . because theservice was poor u gave us 4 different paswords and it took over 6 hours to simply get a facility to go on line to read my account .not good at all i asked questions and they were answered excellent service go away and deal with the problem i am happy with the service that xxx provides me . cause ive always been with xxxphone and never had a any problems they have always sorted any problems out very quickly after several calls to xxx requesting itemised bill for 800 the guy i dealt with sent me the bills and double checked international calls were barred on a phone ...he was excellent awful customer service .very angry that i have 2 pay 4 services i wont be able 2 use i was very satisfied with the advice given .thank you i have always found that u offer an excellent service with helpful and courteous advisors . cause its quick and simple my request was understood & correct instruction were given to me .although the problem is resolved but there is obviously a fault with your network or the phone & it remains your duty to resolve this malfunctioning of my phone because the problem was dealt with quickly . i was told it takes 30 min to update software and to enable me to read my sms .i did not have the time .after phone call i just took sim out which resolved the problem in less than a minute .i am not at all happy with xxx .also , since recently i cannot access my yahoo mail any more and was told i should contact yahoo!as if it is possible to get through to someone without waiting an hour !anyway , yahoo works with the i-phone which i will soon get from a different provider ! no very happy with service provided ... stuck with a phone that i ca n't get bluetooth or internet and signal is poor been with xxx for 14yrs expetef better service ongoing problems over years which mean i 'm always calling about something no because rachel who i spoke to was really friendly and helpful and resolved an ongoing problem i had so it was well worth the 25p charge my last bill wen i hav got passport i think it 's disgusting haw much u charge compared 2 other networks still waiting on my pac no i do n't think you look after your old customers very welll u appear to more interested in getting new ones than keeping the ones u got .there is no longer any respect for customers its a great pity but the way of the world to give thanks to you . service is relatively expensive .advisor was very helpful . the girl that was dealing with my call was very helpful and patient when it came to dealing with my inquiries .she also explained in depth what was the best options available to me and why .she also took the time to answer 2 other questions unrelated to my original 1 !and even then asked if i had anything else she could help me with !she 's a great asset to your company and if only more customer services had staff as helpful and patient as her i just like xxx cos there help me with my problem when i called .. '10 out of 10 very satisfid i think your system is slow an do n't update quick , the prices of calls are unbelievable and should be able to put a ban on making calls if want to so can avoid high bills the first assistant was very unhelpful .the 2nd was very helpful but i am disgruntled with mixed messages about early upgrade which has been going on since last december . the person i spoke to was very helpful , friendly & efficient i was not given the answer i was looking for .i thought it would be possible to get txt when i 'm getting close to my limit so i do n't get charged . ? surely self explanatory .strange and irritating question you said 3. go away was signed up to a 24 month when i thought it was 18 and now cannot lower my minutes when i was originally on 900 and told i could lower from1200 ( paid extra ) back to 900 at any time the service was excellent waiting for stock of samsung nexus 3 coming in as waiting for replacement for faulty phone , i 've been a customer of yours for several years and the one time i ask for help in reducing my phone bill , i have two contracts with you , i 'm told there is nothing you can do because of the contract .this is not good enough as the second line will not be in use any longer .i 'm very disappointed and therefore will not be renewing my contract with you . good service because the lady was nice and helpful helpful friendly person who solved my complaint 1st time cause i 'm extremely happy with the help and service provided thank you x this was the third time i tried to get this problem resolved .this time successfully but a shame it took three attempts . i cannot cos my email for which i am been charged monthly is not working .i guess your team have to get my phone working properly before any ratings ! ! ! xxx should have a service that throughout the company have the same standards of customer services !however , some xxx customer services staff tend to lack that . .i have spoke to a few agents whom seems to lack in customer care !xxx need 's to have the same level of customer care services that respect customers on the same level rather staff at xxx thinking what customer should be treated as ! basic 's is a must , but i tent to find service 's from first point of contact tent to lack the same level 's as if i called back later , meaning if an xxx agent is n't nice to me , then i 'd would call back later as he/she was not helpful at my first point of contact .please listen to your customer 's xxx and make your first point of contact is a must , as some of your customer service 's agent have no clue how to treat people on a normal standard of customer care as it tend 's to be whom your customer care agent is , rather than how can i help you and will follow though on the behalf of your customers issue . i believe the scores are pretty self explanatory .my 9/10 score to question one is because i would never recommend an organisation purely on the strengths of the call centre help line .question 2 - because my query was resolved .question 3 - the advisor was excellent .he was cheerful , friendly and effective .the best call centre service i 've ever had ! the advisor was very friendly and polite .he dealt with my queries professionally and quickly .very pleased with the service .glad to have my minutes back got two contracts but now time to move on once contracts ends in a few months ...told your rep that no signal at farningham on several occasion lossing me work issue was dealt with promptly and called back at time stated . got through quickly and got wot i was after for wot i wanted to pay . no personal care or respect for a paying customer i had to make 4 phone calls .the first 3 did n't listen to what my call was about .i was still unable to create an account , was promised an investigation and e mail .nothing so far .in the end it was just too much trouble so i gave up after an hour .in addition my partner wasted 2 hours recently trying to view bills .your service is not good at the moment , when other coverage improves we will both be leaving . if my problem had been explained to to me on purchasing my new phone , it would have saved me aprox 40 pounds ,which the sales person , who set up my phone for me , should have known about , as i told him i only wanted to be able to connect to my home bt hub ,but one pays for their owm ignorance because they answered all my queries and exsplain everything in detail so i understood everything every time over the last 2-3weeks i have requested call backs from managers and have constantly being told someone will call me back in 48 hours and i have never received any calls back the service i have received as a long standing customer is appalling my enquiry was not really answered but it was not really the fault of the lady i spoke to i had called previously and received poor service and they had not done what i had asked from a previous call . yes my problem was not resolved polite helpful service answered quickly , explained with great knowledge , very helpful i willsince my conytract renewal the upgrade has been a nightmare .i am disabled and my phone is a neccessity to get help .when that phonr doesnt do that you try and reasoni with cust care .i have been complaining since xmas and whilst thr staff were really great , no.one actually helpd me change my new phone , which i cant use , for one i cud use .so here we r , 3 months later my only way forward is to actuay .buy the pho.ne i want ! ! ! !pi i hav always been with xxxphone and trsbllmm+c if i ever have a problem and call customer services they are always polite and helpful and solve any issues promptly .well done great service : ) nice and efficient i have been trying to get to the root of this problem - and to a solution - for several weeks .the advisor got a 6 because she was the first person i 've spoken with who made an effort to help me .the 0 's are because 1 ) your tech support teams were not able to solve the problem and 2 ) the network support team who were allegedly working on the problem have n't been in touch with me to tell me about progress/resolution .this is extremely unsatisfactory and unacceptable . excellent service overall satisfactory assistance and understanding at this very sad time for me.and i still have to sort things out with you.thankyou . no appreciation of inconvenience to the customer.service first feedback second . never have problems with xxx i dislike the way my xxx account is managed . the advisor was extremely helpfull yes , the gentleman i spoke to was friendly , helpful and solved the problem also he was english .please tell the gentleman that his customer svc is excellent and well done . 8 great guy that dealt with me and he made me smile ! well the reason for the 8 is because i think xxx is a good network , and the reason for the two 4 's is that i thought the operator could have helped a bit more than they did i felt the service was good and i am happy with xxx ! ! i came from orange with my number which should have been changed over on monday .it is now wednesday evening and still not changed .no one has been able to contact me for 3 days now .i wish i had never changed .and thinking of changeing back . the gentleman i spoke to was very helpful and had my best interests in mind bcoz no insurence wit xxx i cant get temp phone for my repair period .hence i 've gone for another contract mobile from xxx which i dnt want to. . xxxphone were unable to offer me wifi access to bt openzone even though bt and your advisor said it should be possible , both technically and by changing at no cost , if necessary , my package .it turned out to be impossible .i think this is very poor in this day and age , and come the end of my contract in june 2012 i feel strongly that i will leave xxxphone and go to a bt package .i no longer find xxxphone value for money .aye , colin call me tomorrow and i will be happy to tell you how disgusted i was with xxx today . i did n't get the help i needed or wanted the lady on the phone was very helpful and pleasant poor service .taken payment for items you do not have in stock .unable to even confirm delivery having already waited 2 weeks .complaint made today , advisor tried to sort by ringing branch which was engaged .said she would keep trying and come back to me .heard nothing .again poor customer service even following a complaint !been a customer a long time .will be closing all accounts as soon as i am able . i have had nothing but trouble i rang up a bill up in egypt last year and arranged a payment plan which i have honoured every month but every month i have either been cut off or threatened to when i know i have paid then its the hassle of trying to speak to someone and if u are really lucky u may get someone that speaks english so disappointed in xxxphone been with you for year but will change when contact is up all in all good ,u cannot think all is perfection ,different people respond different to others depebding on mood ... good quick service ! xxx service was polite and friendly .although the lack of communication when my phone was away was a bit worrying .i then got a text to say my phone was back in store but with no message to say my phone was fixed etc ? great customer service because we have phone about twelve times about contacts etc and sort out phone buy back that way poor ratings very helpful staff member refusal to rectify a miss sold contract .so i wi be seeking legal action . everything was explained clearly and confirmed via text message .i was granted a refund because the subject matter of my compliant had not been explained ever before .overall i received the assistance i was hoping for . i phoned to get a number blocked but xxx are unable to do this .i was a bit annoyed but the lady explained the situation and i totally understand and will follow her instructions as and when i get the un wanted phone call again .thank you xxx . good customer service whenever i 've visited the store got cut off during my call by mistake so had to go back through process u r just be best network quick solution and solved the problem my complaint has not been dealt with .i was not passed on to any senior management as i requested and i still do not know where i stand as far as i 'm concerned . dissappointed with the service and will switch to another provider asap . we have asked you to get our bill right since october 2011 and every month we call to tell you it 's wrong !we then have t it was good satisfied with service very helpful staff when eventually through to uk call centre yes - i am appalled at the way the guy spoke to me and treated me on my first call .he was rude , unhelpful , refused to put me through to a manager , talked over me and to my astonishment he hung up on me - disgraceful . no my enquiry was dealt with quickly and efficiently . good service very polite and informative thank you ! iasked something to be done from xxx and they were very quick and prompt great company to be with not great all round service . my reasons are in l my ratings already this was the 3rd time i tried to get my issue resolved .twice by phone and once in the shop the reason for my ratings is that i got a quick and easy answer to my queries and they were very helpful helpful advisor despite not sounding too cheerful who resolved my issues .got the advice i was looking for although it did take a wee bit of time due to ` the systems ` . good service and help .if new phone arrives today ! 4 i did in 1st e mail .advisor was helpful connectivity had been very poor - improved abit recently . it all came on time no.you said it would only be 3 questions first time someone was actually helpful and understood what had occured in last year .thanks my problem has been ongoing for some months and is still unresolved and the person i spoke to was somewhat flippant about it 10 grumpy staff .not proactive at all to my problem with a faulty phone that is only three weeks old .will be going back to orange at end of contract . great customer service for long term customers my problem was not resolved .i had a 'live chat as well .i have been told twice a manager will look into the error on your company 's behalf .i am still waiting .this is a repeat of the error a year ago when i upgraded as well .i am extremely disappointed .if you look on my account history from a year ago you will see .please as a manager to ring me ! good experience with optimum solution , i.e .phone replacement offered immediately with suggestions on how best to transfer apps and delevery date to suit i tried to access my account online & again as always could n't access it never works then your automated service payment did n't work either c3 tries to pay my phone bill & finally had to call in all in all pretty poor service indiffert service from xxx of late over my billing . need to change to orange , your services are n't good enough . they are very polite christine who took my phone query this afternoon was very helpful .made me feel like a valued customer . poor service !i have shocking internet signal and was told that there was nothin that could be done about it !when i took my contract out i was told my area had excellent signal !definitely would not recommend xxx !unfortunately i have till 2014 till my contract ends !definitely wo n't b stayin after then !x call me and i will !r your advisor mark was able to satisfactorily resolve several issues for me .this was after i could n't do so on line .your website is disappointing being difficult to navigate .it lacks useful account information and is too frequently unavailable !it seems to be designed to sell products .account management facilities should be improved if you want to retain customers .thankyou . 10 when i called a fortnight ago i was told i could upgrade as of 4th march , called today to do so and told that offer has run out and i have to wait longer .i have 2 contracts with xxx and have been with you for over 10 year .will be cancelling both contracts and moving to orange this week had issues with my galaxy s2 since november phoned xxx and was given wrong advice - not helpful .phone has completely packed up so going on past experience , went to local shop in poole .manager garry was very helpful .expecting call back from customer services ( did n't hold breath ) good job as never called me .i phoned , wasted half an hour of my busy life .am really fed up with xxx .i ca n't run a business with xxx fones lack of help , service and customer care .good bye xxx , hello new network ! ! ! ! ! ! ! it was very helpfull i was told more than once that my contract was changed on february 16 , it was only when i told the operator that it was in january that she actually looked .she had automatically assumed that as there had been a phonecall in february that was when it was changed . very helpfull i was told that my content control would be lifted , had a text to confirm that it had but then still could n't access what i wanted to . i gave 9 for the advisor who kept me with xxxphone .as ive always been with xxxphone since mobile phones came out and never with any other network n/a unahappy with the help from the staff the cs to whom i spoke was knowledgeable and very helpful .he sorted out my issues willingly and with speed .he was confident and polite .his manner was extremely professional and a great credit to you . because coda done is a good service .compared to other net works . i have done so in my response to each question ! coz u askd me to having been told multiple different answers i really was n't very satisfied advisor was very professional , efficient and well mannered sooo sloooow ! !i was on hold fir 16-minutes whilst the advisor went through to the support team do action the active call diverts for one landline number for the nights this week ( 4 ) and over the weekend ( 1 ) .this an unacceptable length of time as we are trying to run a business , not sit and wait for an easy task to take so long !doug bennett a feel that the servive was good would recomend it to others and i think i will be with xxx for a while i feel my rating were fair and honest it stands 2 reason , i 've renewed my contract wit xxx , means dat i 'm very happy wit xxx service provided by ur staff during d many yrs i 've stayed loyal 2u .good happy contented staff will always produce excellent service x keep customers loyal x satisfied .thank u . been with xxx for years and never had any problems would recommend the network to anyone x 7 the lady was really helpful and made me feel comfortable when answering my questions i received efficient & friendly service .thank you cause they wernt helpful at all very rude my quiry was not resolved as there was a problem with my account .but the adviser was very helpful . helpful staff , text updates , delivered on time . dont believe a network can not block a unwanted number .and the only solution is 2 change my number because you are ripping me off ! my ratings were based on the fact that the adviser who answered my query did so in a very friendly , polite manner and put my mind at ease .thank you been a long user of xxx , never complained .had a slight problem today and didnt feel enough was done .for the sake of a couple of month you could lose are custom . everything dealt with quickly and easily overall dissatisfaction with upgrade process . the first mark was neutral .on principle , i do n't make recommendations as it depends entirely upon what someone else wants .every network has their own advantages and disadvantages .the second mark was because i think the process of returning a phone and retaining a customer needs to be far more streamlined , but you 're worse than tl very satisfied . very helpful and great customer service 0 ring me if u like to discuss the matter , or look at me notes advisor was excellent .only problem i had was i was on hold for 25 minutes , so i hung up and phoned back helped me out quickly leaving to go to 3.you dont listen . the girl who dealt with my problem was professional and polite and dealt with my issues quickly with no problem both men i spoke to were really helpful and sorted out a new phone for me as mine has a fault .much more helpful than going in to the store ! ! i have never received a correct bill in my four months with this contract , and xxxphone have stolen money via direct debit from my account , i was told that a manager would call me back but that did not happen either wanting 2top upusing new card-rejected 3 times ,querie by hsbc ,as cards valid-so much hassle !nowhave 2 check later on bank statment . stuart was helpful and sorted out my matter promptly . just very helpful no because they were very helpful i was pleased with the service your advisor was real helpful treat me like a person & not a number which is very good because im happy with the service , and always have been . i was able to fix my technical problem completely , and get help with the dongle .the agent could n't have been more helpful . 10 very sat because i still do not have a signal after 3 days and this is now the fourth time this has happened in my area first girl was brilliant helpful and interested then spoke to a guy who was helpful but not that interested delta like i was time wasting . i am not at all happy with the service i have rec.from xxx and having to ask for a change of address since 1st sept, and asking for the removal of my daughters account from my bill for near 3 years has not helped !many things have gone wrong since i started my account in 1992 !today i nearly called it a day and went to another company ! unhappy mike problem wasnt fixed or explained and i felt fobbed off ! cus he told n explained everytin xx if u ring me well , obviously i gave a high rating each time because i was very happy with the service that your operator provided . i want a new upgrade as a valued customer and only a month to go .not very happy !! cos the service was brill and the lady was helpfull and u put five pound on my phone helpful , patient and most important spoke and understood english ! xxx you suck you always get things wrong ! the advice/help was good , the operative was very good very helpful and proffesional never had one complaint in 10 years so tells a story of a very busy business man who has a reliable companion because it was a great help from xxx . your staff did n't understand that i was told within 1 wk my bill wud b under my txt etc usage but i rec'd bill of ninety pounds .ur automated system said i owed 27p .noone could explain difference .this is not acceptable and wen my co.tract expires m considering moving to o2 with better contract pricefor similar package they were all good because my problem was sorted out straight away no i have phoned 5x last week to get my online account activated so i can access my price plan & b able to use bt openzone but 1 wk on still not able to do either . the reasons are becouse he was pleasent afficent and he helped me with my problem promptly . your consultant was rude and totally unhelpful . advisor i spoke to on the phone was brilliant . all above average yea been chasing a my escalation claim continuously since the 27/02/12 and still after being told i 'll be called back i have n't been and will need to call again tomorrow .xxx are simply shocking at customer service would not recommend xxx because i feel i have been cheated into paying another months contract , as the previous advisor does not appear to have either advised me correctly on how to cancel my contract , or recorded the info relating to me cancelling .very unhappy with xxx . i feel my situation was dealt with quickly & helpfully resolved my query to my satisfaction & was very likeable but stayed professional . i still have n't received the pac code after requesting it 3 times already ...are you guys taking a **** or what ? because your service is **** , and the phone you gave me did n't work the advisor was helpful , but xxx has made several mistakes in my account billing since the end of last year .i have already been credited once due to a billing mistake . customer services are always very helpful and polite issue not resolved very efficient and polite i was very pleased with the member of staff that phoned me and asked me join xxx i look forward to the future with use . good service very polite and helpful and was able to offer loyalty discount so i got what i wanted for a competitive tariff . excellent service when i was getting stressed out.friendly staff a real credit to xxx yes .we were mis-sold a new contract and after explaining the problem to at least 6 different people at xxxphone , not one would take the responsibility to sort it out .never again . she took a very long time retrieving the answer and then she did n't answer the question that i asked .i had to re-ask and it took all of 10 seconds ! could be better but never had much joy with you as company not the most helpfull especially wen i bin a customer for such a long period of time very helpful attentive staff - unusual these days ! first question i was diverted to wrong person at least twice great service and ,also very helpful friendly staff the first operator was not very helpful kept putting me on hold( i think ! ) not explaining the reason for silences etc .i was unsure at one point if i had been actually cut off .i was then transferred to a manager who was more than helpful and dealt with my call very professionally . help received good advice the understaning and help giveing by the adviser the customer service advisor who dealt with me was polite ,solved my problem when i was given the incorrect info twice regarding carrying my no .over from xxx to xxx .excellent customer service i had been a little upset at losing my phone and expected sorting was going to take time - reporting at sland store was best thing i could have done - they told me what to do , sorted out my sim and gave me the number to call .your staff member was excellent , poliet , reassuring and most helpful - guiding me through the process without making me feel i was at fault - many thanks it was excellent customer service i keep having problems with my new phone terrible service no sorry 2nd question i got cut off ( possibly my fault ) so did n't resolve , would have been ideal if same rep had called back but i went into store to resolve otherwise scores would be 9 and 10 all these questions r annoying ! ! i was hapi with the helpful staff no ai n't got time really useful help .easy to talk to and a pleasure to buy services from orla . good service and friendly staff i want to turn off content control and cant without a lot of hassle . when i phoned i got through to someone almost instantly .the lady on the phone was very helpfull for the information i needed and very pleasent plus the fact she spoke good english was a bonus .thus i solved my problem hassle free .thanks xxx . xxx care very little about whether or not they keep my business or not .i have had some massive bills and nothing has been done about my price plan .i am seriously considering another network . because my internet do n't work good service and polite staff no, not really ....that would feel too much like writing a report for work ! dissatisfied with xxx over this last month rude man answer phone speak down to me i work for carphone warehouse and i understand billing problems , he was very rude and act like i was an idiot because xxx have been the most greedy , insincere , lying , deceitful company who clearly do n't care about the customer at all .no response are made and even this text survey will bring no consequence to them at all .i can guarantee no one will ever contact me to discuss this .correct ? very helpful , and sorted all my questions instantly very good service very polite , understanding and helpful . 10 because thats how i feel lionel was great however have not had answer i require yes , the reason is that i had to call u 4 times before my txt and web pack was set up . happy with service once my problem was understood effective action was explained and taken in a pleasant manner ya voy llegando a newington green viduchi because the service i had on my recent fonecall the gentleman was polite and helpful i do not like this sort of questionaire so without much thought my ratings seemed appropriate no q1 security is very slack and what happened to me should not have q2 is still a ongoing thing .q3 the person that dealt with me and got me up and going again was excellent and very helpful and polite .i could not fault him in any way and a credit to voderphone . overall good service have always had great service from xxxphone,courteous ,friendly and explained well .whatmore can i sayndoes what it says on the tin polite on the phone , gave good advice the sales girl was very pleasant and cheerful because you do n't do as i ask adviser was very helful frendly and got the problem with my phone fixd quickly thank u quick and simple . very friendly , no rush , genuine .deserves credit ! the gentleman was very helpful and polite problem unsolved and extremely poor customer service no i was notified when my bill was unusually high when i rang the gentleman i spoke to was very helpful and offered me a way of paying my bill over a few mobths which has completely put mu mind at rest and very happy i was able to do this if i need : ) operator was very polite .not sure if my problem will be sorted as iv tried 3 times to resolve it thats why i scored a 5 . been with you along time and are normally very satisfied with your service the automated system was useless and very frustrating .after getting through to someone i found the colleague very polite and apologetic .she helped resolve my issues , even though it took a while . no problems at o2 .havehad bill problems missing account problems polite & engaging individual who understood my problem & fixed it without hesitation .thank you ! best customer service : ) not resolved because xxx is the best network and never get a problem with it as i rang twice 4 the configuration settings to be sent to my phone and i still havn't received them! ! i was pushed from one department to another and nobody seem to know what they were doing . updatin card details for top up purposes was left on hold til my battery died . cos i never got the help i asked for she was very friendly , got straight to the resolution and answered my query quickly and efficiently .thank you quick resolution she cheerfully and efficiently sorted out problem created by your technolgy my bills are incorrect my lines has been cut off for how many times without informing me and my work is through my mobile .noconsideration despite my loyalty and being a good customer 5 because at the moment i 'm not having the best service from xxx .8 because it was sorted and i am getting a new sim card sent out and 8 again because the adviser was helpful and tried and helped me as best as they could to satisfy me . both men were very polite and helpful was given good assurances on customer protection regarding my phone no s courteous ,informative ,helpful, i asked for an e mail to confirm our conversation ,it came straight through as promised .very good james was very helpful prob with not being able to send picture messages for last 8 months still no one is able to sort out .not happy with the service the operator was polite and courteous yes , i asked for paper copies of the bills for dec. jan .and feb as i have not received dec. or feb in any form and although i received jan . by e-mail it was not a vat invoice .in future i would like paper bills each month .many thank .terry cooper i was given a wrong number to get my tethering to work , so i rang again .first time around 15 minutes on hold and then 12 minutes on hold .terrible .finally got through , tethering not working but he did say it could take 24 hours . the person on the phone was unhelpfull would not view my bill for me when i asked her , told me i had to do it on line which was no help what so ever .i was pretty annoyed when i came off the phone , i have been with xxxphone for years and have been a valuable customer . not keeping their word it seems that staff have no idea of product .when you phone the shops do not belong to xxxphone after 5 years with you this is so bad because the information i get changes each time i ask the same question .but the lady i spoke to was very nice and polite i have had 4 phone units ( blackberry bold 9900 ) in as many months .i have also had my phone rebuilt several times .i am totally fed up with this situation as phone is totally unreliable - i will cancel contract if situation is not rectified to my satisfaction . i believe that no one is perfect so as i am new to your network i consider my scores to be very fair minus 10 very helpful staff .all queries resolved . gentleman very helpful in giving solution to my problem . it was am excellent service .thank you . very good service love the company , usually perfect , xlnt staff , xlnt service . fast efficient service with favourable outcome in terms of reducing future monthly phone bills no sorry .can u stop text me back thanks i arrived to the resulting wanted 7 i have been using 360.comsettings for my outgoing emails for the last 2 years .prior to that i used to use send .xxx .net in my previous phones .the representative at xxx could not help me and did not give me a clear answer .he sounded like he was following a script and i felt like he did not have a clear understanding of my enquiry . cabba so friendly the time it took to be resolved could have been quicker yes i got the info i needed and your staff obviously knew what they were tallink about also pleasant manner overall the service i had was good but it did mean having to spend more time and money to resolve the problem no the lower ratings are because the technical problem i have has still not been solved and i have no idea how to do it .the staff were very polite which is what brought some of the ratings higher . i got the result i wanted .the lad was very professional and my perception was that he knew his stuff . today on contacting your customers dept it has been one of the very few times your staff was very helpfull solved my problem quickly and without fuss the customer service was lacking information on what packages and deals that were on offer which meant i did n't get the deal i was surpose to. .they did put credit back on my phone which was a nice gesture but if you phone someone up ask them to switch from there network there on and you will get a better deal and then you make that deal , but then do n't get that deal the free phone that is the bonus and how good the reception is and the quality of the phone that is good . .but i dread if something goes wrong with the phone for how long it took me and how much it cost me because i could not ring out on my xxx as there was a error with sim after it got switched from contract to pay as you go i got passed to too many people ... because im pissed as a **** good manners and articulate also very helpful i feel my loyalty as a customer has no value whatsoever . you would help me person polite , but was enquiring about reducing monthly amount until phone upgrade when htc one x is coming out depending on monthly cost of it , was only ofered 5.00 reduction on current monthly cost which would reduce minutes to 100 and internet , plus less texts , which seeing two of hones are well past upgrade dates , it would be cheaper to go on sim only . because the man at the end of the phone was polite and suggested things that actually worked and the reason why my phone was n't working your systems r down and u cant explain where some of my phone credit went !as i havnt used any since topup alex the assistant was very good at explaining to me my choices and clearly afforded me to make informed decisions .i had my top gal there to advise me and she approved of all the advice given .top marks to u guys .kerie coutts .founder of hampshire riding therapy centre.reg charity no ......... delighted with service but irritated by long pauses between each of your questions including your last one hope xxxphone will manage unlock the old iphone of exciting costumers and be updated by apple company if a costumer change a phone due to some sort of damage from original phone because of unavoidable circumstances .because of this the refurbished phone being used before upgrade . no the staff were very helpful thus i was very happy . !:-) was not put through straight away to someone who could help .next person i spoke to answered my query though . nicola and many others have been so patient with me .big thank you : ) (y ) would be good to get txt alert when near minutes so dont get charged crazy money 4 going over .lady was helpful ,patient ,understanding and kind . quick , effective and no hassle the service i had recived the problem was not resolved , i 'm waiting on a phonecall from a manager politeness ,and good service,keep it up xxx . not helpful and did n't care about existing customer staff were friendly , polite and helpful .sorted my request with no problems . i rang to report probs with my phone + after logging on my a/c noticed my tariff had been changed .the lady quickly spotted that fraudulent activity had took place and took imediate action to safeguard my a/c .she also reset my phone , put my tariff back to the original tariff + put my mind at ease by giving me a new phone number .i was very upset + the lady was very helpful . no was dissapointed that i cou not upgrade 15 to 30 pound package deal as would have kept this at 30.. i have 10 other drivers on xxxphone who would have left as well girl i spoke to was polite and informative even though i was asking about closing my account . got passed to numerous people had to explain again and again the problem .then got left on hold for ages and to top it off got cut off .service ... shocking ! excellent service and friendly and helpful staff your people did not listen to what i asked for + even when i requested a spesific person in a spesific office i still got passed all round the country for 35 mins did not get mms connection text so still unable to send and receive pic messages my problem was not sorted out + i 'm not happy ! becoz im happy with the service todays advisor very helpful listerned to what i thought for reasons for prob with my phone and unblocked picture messages which one of ur other advisored had done on the 7th rather than block premiun numbers hopefully after 24 hrs will but sorted but advisors on 11th march hopeless suposed to of sent message tryin sort didnt receive any hence y had to ring back you overcharged me five times more than your agreed rate for calls to new zealand .for 3 months because i 've been pushed to loads of different people was meant to get a call back and i never !i 've phoned twice and spoken to at least five people who still could n't tell me where my credit as gone from two days ago !i 'm that upset i 'm changeing to o2 they offer me a better deal !i think its terrible after me being with xxx phone for years !> :o :( because i 'm 37 a mother of 7 kids and you would n't take the lock off so i could go on certain internet sites coz i had n't got a credit card or contract phone because my query was dealt with in a friendly and professional manor . good service . very polite and friendly advisor answered query quickly and efficiently everything i 've ever asked for has been dealt with fairly and professionally , 10/10 for everything , will be a long loyal customer for years to come . i simply wish i 'd never renewed my contract with xxx , my signal is always poor , i was charger delivery fee which was n't explained , considering iv being with xxx for 4 years already , they have never done me any favours . i have been charged for internet use .my phone is not enabled for this and the access is always at exactly midnight when i am asleep.i find this entirely unacceptable .your operator suggested the phone must be connecting on its own !that is ridiculus . 10 very helpful to many security questions excellent customer service very pleased with service . both customer service personnel were very efficient and pleasant dealing with my queries professionally and without any sense of being in a hurry to finish the call and move on .the 8 is an indication that xxx have not always provided the best level of service and a recommendation is not guaranteed . i asked for the content control to be lifted the advisor said he 'd do n't this and all i needed to do is turn my phone off and on again .checked today and it hadnt been done so had to call up again . 8 bcoz i cud n't regista due to u havin my dob wrong.9coz 2nd time upon corction it wekd .10fo managin to reg my dbt card witht probs. no mo questns pliz . advisors on all recent phone calls were all extremely polite and helpful .my problem was resolved although it took about 5 phone calls while we worked through what the problem might be .once or twice it felt as though individual advisors were trying to follow their script rather than listen to the actual problem .however i 'm sure they have to deal with many odd queries so i can understand why they might do this , if only to eliminate potential problems .overall i was very pleased with the support given by all the advisors and their willingness to help achieve a positive outcome for me , which finally happened today ! no i was n't very happy with the first person i spoke to ,after putting me on hold for quite a while , then transferring me straight away .but the lady that ultimately dealt with my problem , katie , was very helpful . all i need is my invoice in the post 1 a month plz ! ! ! i asked for advise on sending a picture message the man sbid he would send a message on how to do a manual setting i got your messages but not the 1 i was expecting which was rather annoying also this is my second request for help on this subject good services as always very helpful service when i call fast friendly service .got transfered to different places but each supported the next and info past on so i did n't need to repeat etc . no stupid questiono i spend a lot of money with xxx and have three numbers on contract .as i did not realize i went over on my minutes i have been refused a thirty day contract for my daughter as she is being bullied and i wanted to make sure she can always call me .i find this unbelievable that i have been refused a thirty day contract to be added to my account when i have been with you for so long and have three contract numbers on my account .hope this helps . the poor initial score was the reason for the contact - a store sold me a replacement blackberry on contract but failed to include blackberry services in the price plan , despite my returning to the store the following day to complain that it was n't working .the scores for the other questions reflect the handling - the phone was answered and then i was asked to wait for some time before being dealt with .however over the rest of the call , the assistant dealt with the complaint well . because you network is n't very good i find voderfone to be a good network . nice chap easy to talk to sorted problem out with minimal fuss . go away i did not rate anythink upgrade date has been moved . only reason i gave an 8 , was that i had to wait for the phone to be unlocked , so at the time of the survey it was complete .it has since been done . they r alway so pleasant and helpful and put u at ease answered the query and solved the problem advisor was friendly , efficient , patient and funny ( ! ! ) plus he sorted the problem - what more could i ask for ? ? the person i spoke to was very helpful i would have given 10 for all questions if i had been phoned back regarding upgrade last week but i didnt get a call fast ,friendly and very helpful service .hencetop marks . your representative was very good and helpful .however after many years with your company she was unable to upgrade me now rather than in july .the outcome is that i will probably see ou this contract and change provider .this is not the fault of your rep , but the rigidity of your rule book . because you never resoved anything .yous are useless stop amazing girl .was helpful and to the point !helped me , and added on what was needed for xxx to provide an a* service !think she 's due a pay rise guys ! she was very helpful , sorted problem straiight away . well i have been having issues with the phone since i got it , the advisor was v helpful and polite , however my issue was not resolved , so my problem was not with the advisor but the technical support did not resolve my query so i still had to go thru nokia , ages spent on the phone to xxxphone and nokia since renewing my contract and upgrade . job sorted no fuss . because i was just told 2 go on the internet why could n't i just do it over the phone its stupid wen ur a phone company i am overall quite happy with the service . if you want to know my reasons then call me and i will explain most upset over the outcome of my request for itemised billing to be credited as for the last 23 years with you ... ! considering cancelling my new contract started last week !not a happy bunny ! because i think i have chosen the right network as o2 were to greedy jamie just happy with xxx 10 very polite no inability to change specification of phone on line , unhelpful and very poor response time at call centre . operator was competent efficient knowledge polite .nothing to fault it . my questions were answered and requests were acknowledged and confirmed .it would however nicer to have spoken to an adviser rather than answer these questions from a machine ! ! i 've been waiting 2 days to find out how xxx allowed my number to be fraudulently transferred , and i find this an unacceptable response . i am happy to discuss if you ring me either this pm or monday . he was very hlapfil and .the .network good . the girl was very helpfull i have had on-going problems with this phone since my upgrade .i understand there has been a batch of faulty bb bold touch and now i am stuck with this for 2 years ! ! !i called earlier a check was done , i was told if the red sos comes up again just call and we shall replace the phone .so i called as this happened and another lady told me to try my sim in someone else 's phone ! ! ! ! ! initially went to local v shop .same shop had it turned out given me wrong info few days before and later person as a result could not help !he helpful but sent me to c s on phone .was not happy paying for 1500 mins not a hope of using .c s at first came over as unsure but in the end helpful .still do not understand why i was sold a business account in first place !c s guy v pleasant which is why 9 . very helpful staff , tina , sorted problem very quickly the young lady was very helpful , friendly and listened , not at all pleaded with service of new upgrade very dissapointed really andy was great .helpful and friendly no so angry that my package has changed so much without warning and that no-one picked up on the dramatic increase on my bills or contacted me to warn me that i was going to land such astronomical bills which i simply can not afford to pay . even when the lady answering the phone did n't know the answer toy question she did not pass me on to another department , she explained she did not know , explained she would go and find out , explained how long she might be and came back with honesty .also she related to the customer need and i felt i was not doing with an off shore call centre , so important .as i have answered your questions would you let meknow if the lady how took my call is aware of my feedback as this is important to keep your company on track .thank you . just dats how good your sercive i was told in november last year i could upgrade my phone in march so when i rang today to ask about the upgrade i was told this deal is no longer available because xxxphone have changed thier upgrade system .i feel let down that i ca n't change my phone until november .i have been cheated out of the deal i was promised months ago . although the lady was helpful and tried i was told that she could only find one downloaded game i have checked my downloads and now it has charged me 4 tays prob and unable 2 sort it out help from sick 2 death service was good and quick response great customer service problem solved very quickly ! very satisfied 7 9 i wanted to cancel a contract and was informed to send an email .whilst not the fault of the advisor , i am dissatisfied that i could not do this over the phone . clear and concise , actually delivered outcome . excellent service as usual honest replies only my opinion the man was very help ful with telling me what to do but i have not be able to get my rewardz up date so i have given up trying i am not very good at anything that is very technal so i let it go there is know help so i have given up trying the person on your end was very helpful and resolved my inquiry i cos the person i spoke too was very friendly helpful and nice and should get a extra money for being good at his job and he had a nice voice my problem was sorted out there and then and i put the phone down happy : ) good customer service . that 's what i felt was deserved still awaiting pac code,which first advisor told me i could n't get and second said i 'd have within 2 hours i cant access yahoo messenger apps cuz ofc restricted content control .thank you fast & efficient just overall satisfaction from day one had direct debit tken out wrong dates which u then charged me 4 and for 3years iv asked for a paper bill for my accounts been promised them to never get them so iv had to make complaint after complaint to point got fed up as felt xxx jst dont listen to their customers my problem was solved quickly and efficiently good answers just wanted info but had to answer questions when i last topped up weird but skipped and advisor gave answers needed all good thanks i have been overcharged yet again and it was not sorted out to day .i have to wait 7 days .so tomorrow i will cancel all our mobiles . not at helpful as the lady i spoke to was very helpful and help me in sorting out my problem phoned up to get access to my account online .got into it by a reset password .however i feel let down overall by poor reception very helpful , took responsibility and answered my query yes , please call me to discuss . xxx business are always excellent in all correspondents . the problem was n't sorted very satisfied .thanks happy with the service good personal service by the individual concerned .he dealt with the issue immediately . ' brian' was rude and amateurish ; he kept me on hold for ages and laughed at me at the end of our conversation .appalling customer service . issue is still not resolved after several phone calls high for person spoke to lower for rest as wil wait to see if bills finally sorted out ! no the guy seemed to want me off the phone asap and had trouble hearing me however the problem has been resolved : ) it is my belief that when one is given the assistance one has requested , in a pleasant and courteous manner , the least one can do is acknowledge that ? the service operator could n't tell us what we wanted to know .i only got 2 out of the 10 i was owed and the manager did n't call us back we had to ring her . very helpful overall very good service your representative was very helpful , went out of her way to help me , was polite and cheerful job done quick and with no great problem .smooth and quick just how i like it . overall v satisfied with t service my wife called about a new fone then no one called back very bad servicing nothing got sorted positives : good and competitive service .negatives : better offers could have been given .also poor reception in some parts of the country . because they all deserved an 8 ok bye i have only had my contract for 1 week and spoke to customer services many times as have had lots of problems with my phone .everyonehas dismissed me and not even tried 2 help the last gentleman i spoke 2 was actually helpfull and has tried to resolve the problem and rang a xxx store 2 arrange a replacement of my phone .veryhelpfull unlike allot of other staff members . call was answered quickly .your staff member was friendly , efficient and dealt with the situation quickly . that im very pleased with the service i always get a member xxx staff who had called me gave some information which when i tried to action was told they were not able to do .also a change in upgrade policy differed from information i 'd been given during a courtesy call from yourselves . no the service was very good because i am very angry for my bill and the person who atend my call was very polite and very patient and .he give to me the best advice ! ! ! !and i relax about my bill ! ! my english is regular because i speak spanish but he was very understanding me ! ! thank you ! ! ! the lady i spoke with was extremely friendly and rectified my problems in one call .top marks xxx .could also do with some info on the samsung note ! basically i was very happy with the attitude of the customer service advisor and her prompt manner in which she dealt with my enquiry . she was polite and answered my problem because i was dealt with courteously , efficiently and without delay :-) i was happy with the help i was given . failure to process unlocking of my phone .... no i was satisfied with your agent took ages 2 get any information n then it did not suit my needs n that was after speaking with 3 members of staff ,all in all very disappointing .hence why i 'll be changing providers . the lady i spoke to was very friendly and helpful and i was not kept waiting for my call to be answered , a good service !well done xxx , one thing that im not happy with is the length of my contract , i want an i phone like my wife has but ive got to wait another year !at present my old nokia is knackered , can i cancle my contract and go with another network ??paul i am new to xxx .it is not my network of choice and so far i have found it user unfriendly .the agent was good , but your systems are cumbersome and temperamental . cuz it was good they call was answered quickly and after confusion over payment details for my daughters phone it was cleared up and her phone re connected nobody is perfect to get a score of 10 . very pleased with service efficient really nice service 10 i 'm satisfied with the services i receive from xxx no well the lady was really helpful and reassuring good service from pleasant helpful staff , no complaints unhelpful , passed from pillar to post & no progress made . because i thought xxx is a good service but some of the things said on the .website is not that correct but the adviser was good at her job she told us what had happened and what we could do to prevent it : ) because all the problems i had were solved straight away and your team were very polite very informative and helpful , great help nothing is ever straight forward and your flexibility with information is misleading and costly .look at my monthly bills against my contract .thank you i gave the rating because my inquiry was dealt with in a quick and affective manner no 10 thanks this issue has taken too long to resolve .finally we appear to have reached a satisfactory conclusion the service i have recieved and continue to do so from xxx is awful .after seven months i am yet to be in possession of the phone or service for which i am signed and continue to pay .i have been made to feel like a nuisance and at times been treated like a fool .something i do not appreciate .i will be making sure everyone and anyone who cares to know is made aware that any service would be better that what this company fails to offer . i reported a fault and told ` i have no idea why the fault occured ` .i also asked for a new pass code for use of voicemail abroad - still waiting . i wanted to reduce my monthly plan to help save me money as my financial circumstances have changed .i was advised this was not possible as i am tied into a contract , however , i have done this before with a previous contract and feel that there was absolutely no come and go . satisfied with the result your just great the reason why we rated so highly was because the woman that dealt with our call dealt with it politely and professionally . very help full but o2 have better deals quick service .pleasent to talk to xxx n its staff were brilliant m efficient . as of yet no one has been able to help me and you have now closed questions answered efficiently and quickly uyes . .it regards an upgrade .last october i was told i cld upgrade end of dec 11 .when i tried in feb 12 i ws told end march .then i was told june .then may .then march then may .i have wasted hours in yr stores and i no longer belie e anything u tell me .my 80 year old mum who is on 24 hr oxygen is dying and i promised she cld have my current iphone clerly she will sadly not be here by the time u de decide i can have my upgrade- so much wasted time and stress which at the curret time i do not need .so thanks for nothing xxxdone because the lady was very helpful and friendly to improve their work ; ) one of the problems not resolved i ave phoned about ten times in 3months and wrote to you and nobody seemed bothered about my complaint so hopefuly this girl as put it right for me good service found out what i wanted to know the service at orange was awful you were helpful no false information given about statutory rights .very unhelpful . today i spent money by calling xxx for useless info .and on texts ,due to false adds .with the grab or grow.termsan cons imply top up an pick the one u want .iwas also told to save a number in my drafts for internet .ifeel iv been treated bad : great cus service helpful took control of all issues great telephone manner how rare is that ? because signal is bad everywhere i go .and my tarrif kept messin and not getting my free internet and still have n't received and i could n't understand the bloke talkin .xx 6 the reasons for my rating is because the adviser was so helpful and understanding !i was n't in the very best of moods when m problem was occurring , however he solved the problem with a solution which was fantastic and changed my mood throughout the day ! excellent customer service good i have had problems with service on account 07771664294 for s month hence my reason i left after been with you for several years n still nit sorted ni manager call back or done wat cust services state they doing ni reply to e mail .disgusting great customer assistant .i called to return a call received in january supposedly regarding my account .i found out today it was an unsolicited sales call .i 'm not happy with that . friendly , fast + good deal . helpful . because you cancelled my insurance with out telling me and now im left with a contract for another year without a handset .ive been with xxx for over 10 years and this is how you treat loyal costomers !plus your call centre was no help at all . 0 could n't understand operator very happy with the service problem not resolved yet the call achieved nothing .i am extremely unhappy and angry as a result of the call !ridiculous been with xxx for 16 years and am now seeing that you do nothing for existing customers .new contracts , phones and offers etc only try to entice new business and thus not keeping existing customers happy nor appreciating their loyalty .i would appreciate some feed back to this message as i was told some months ago that things at xxx were changing , have not seen any evidence of this to date . i was passed between 3 advisers .my problem has not been fixed . i have been a xxxphone customer for over 15+ years i 'm not moving as i love the service and products . . i swear by xxx . i had a lack on information given at the store and now i have problems with the bill , it is not what i was told .finally they arrange everything , but i had to talk for 45 minutes and 4 different people before they could sort it out and i have the feeling that i will have more problems in the future very pleased , with your service no the reasons for my ratings is that everything i asked for was dealt with tidy good service gent on phone was brilliant , helpful knowledgeable and friendly thank you i have been a customer of xxx for a long time and to be told that a faulty phone is not covered as its had a lot of use is disappointing .i also was passed through loads of different advisors and each time having to repeat all my details .i am not sure i will renew my contract as a result . i think my last message explained that , if you actually read these messages excellent service ,very helpful cause they was kind and helpful this is the first touch phone lv had and lts taking a while to learn everything lv used your helpline several times and on all the ocations lv been treated well tonight the guy was polite and helpful q1 iwont topup with a bank card again every thing else was satisfactory i have been a customer with xxx since 1999 .a couple of weeks ago i received a new nokia fon , which from day 1 has been unreliable .last week it stopped workin , i rang xxx they told me to take it to a mobil shop .did this , the man said the screen was broken .rang xxx today , they said i cant have a new fon !that i had 2 post this one back and they would repair it .i work full time as a nurse , often double shifts , i have little free time .i am very upset about thisg 9 i received the service i was looking for i am a new customer to xxx on a shared account , my partner has been with you for years and set up a password for me to deal with the account .on ringing up to get my number changed over from my previous service provider , i gave the password and our details which were happily accepted by english employees , when passed to the final department to sort my query out the lady who was n't english proceeded to tell me the password which i had just previously used with my partner to access the account was wrong , she could not understand me and continued to refuse listening to the password i was giving her , she would not put me back through to the english colleagues who had just accepted my phone call and then ended my call after the half an hour i had waited on the phone .two minutes later i rang back and spoke straight to one of your english employees who took my security details and sorted my query out in two minutes .why was the communication so poor between staff ? good customer service the reasons were because that how i strongly felt with my answers . because i kept gettin put though to different department s told different thgs to do , kept gettin cut off , didnt feel lke i woz gettin anywhere gettin fed up and annoyed and today got told it wuld tke anth ) 24 hrs to sort it out , and then mr rasheed told them and he rang my mobile to c if it woz wrkin ... just want to say thank u to the lady who put credit on my account and helpd and also for today for mr rasheed sorry if your nme is spelt wrng . the person was courteous and helpful . xwhn ca n't count !you said 3 that 's 4 questions , but l will answer anyway .because you answered my questions satisfactrily . gave me the information i needed . i used to work for xxx my sure signal box is still not working ! just a change of address so would n't base any recommendations solely on that .the girl on the phone was courteous and quick though so overall it was a positive experience . e verything went .fine except the despatch system we were told we were getting phones sat morning but on phoning were told itwould be tues so i went out sat and phones came so i was inconvenienced having to go into postoffice in town i problem not resolved argumentative adviser richard from warrington call centre a credit card to remove over 18 content well i went into a shop who told me to ring 191 to end a contract , rang to b told he could not sort it , could not hear the man ! ! problem was not resolved or information was not clear i have received an itemised bill and i will look at it and will call back when information is clearer thanks not today i 've been trying to find out why i am unable to send emails and picture messages and i just get passed from one person to the other , i am considering moving networks , not as though you will actually read this text , helpful staff , potential fix given , however it has n't resolved the issue .will call back tomorrow to discuss what next just because it was quick @ uncomplicated .very satisfied . the reasons i have chosen to given these ratings are simply because i felt the customer service was very kind and helpful .i hope the advice i was given to go instore to resolve my issue is helpful . no definate answer to the question cos it was gud service and very helpful because i was satisfied with the customer service . my question was answered clearly .he was most helpful and polite . the assistance was helpful , thoughtful compassionate and knowledgable .making the call a pleasure to hold . query answered , helpful rep. the person really tried to help was friendly and spoke in an accent i understood i was happy that my problem was sorted . because they were extremely helpful helpful efficient friendly staff lack of signal in certain areas .blackberry prone to malfunction 0 for q2 because was told to expect a text message to help solve my problem , but text message did not materialise .willhave to call again to rectify my problem . no great customer service , explained every bit of information i needed to the fullest and was very freindly and positive , overall great employee advisor called me 'mate ' for a start a very efficient service the whole process of upgrading my phone has been shambolic !from delivering to the wrong address to me eventually getting my phone but now having to wait two days for my sim card ! u need to be 24h , u close to early and its not fair if u have a problem at 12 at night , u have to wait til the next morning .its frustrating ! information which i received was at those levels cause the person that i speaked was nice n the xxx service is better than other network anything u wanna know just ask me thank you not understanding what people are saying basically because of the excellent attitude of the advisor .her name was marie .the first answer should have been 10 too .mistyped . rate is ok but it could b better when u just favour me on calling international bcoz is very expensive .i 'mthinkng i can use another network bcoz i can afford ua rate.thank you . he was polite and efficient same old **** from xxx .crap service , good service agents . this is my opinion adequate service , quite friendly an cheerful ! brillant customer services always helpful always helps on any matter i ask ca n't fault xxx at all adviser was extremely helpful and very pleasant and polite .my query was dealt with quickly and professionally .xxx offer far more efficient service than my previous network very helpful , helped me sort out the problem quickly and efficiently . the service i received was excellent as i am not happy with my phone and tariff and nothing can be done coz xxx are awsome ! woz happy how it got sorted did n't get response i was looking for but customer service was helpful . he was polite friendly and did all he could to solve the dispute over my bill .i am still looking into it the staff was very helpful and they answered my question what i needed to know daryl , the support advisor , was excellent in resolving my problem and was superb .highly satisfied with the service : ) lost contact during call about changing tariff and your operator did n't call me back so i would have to start all over again as i would not have got the same person i would expect them to call me as other phone suppliers do i spend a lot of money per month with xxxphone good service .easy to understand and answered all of my questions . advisor not in a position to deal effectively with issue raised and did n't seem prepared to pass me on to someone who was .forced to complain in writing the lady who answered my call was very friendly and helped me with my queries .the call was also attended to quickly without me having to wait on hold no. you 've used up your 3 questions .think about it because you took my money with no warning for a phone call to customer services but thankfully u rectified that xxx has the worst customer service ever long story ,basically incorrect info given about contract ,loads of hassle with 3g signal on iphone4s , l may cancel this phone aswell ,no offer of any gesture of goodwill ,no offer to try and stop me ,please feel free to call me because xxx has been a good inflowonce to me and helped me out when needed : ) they gave us what we wanted .that 's it really xxxphone one net customer relations over the past 2 weeks has been less than satisfactory ; ( especially as i am a business customer my problem was dealt with quickly and the member of staff could n't be more helpful excellent service not know if it has been solved until i get e mail with information on adviser very vague , tried to assure me it was all sorted but could n't tell me exactly what he 'd done , what was going to happen and what the next steps were .i still do n't know what is happening and what his definition of ` all sorted ` means .lovely guy but a bit over familiar and not very business like .i will need to call again to clarify exactly what he 's done and what 's happening .u can tell from account there 's been lost of probs with contract do i 'd expect this to be picked up on and adviser to be much more clear . reason for call was to find out how to migrate to new phone .overall the adviser was really helpful but why send a note with the micro sim telling me to put the sim card in the phone only for me to have to remove it to read out the sim number to get the phone no migrated this is not a great customer experience despite the helpful and polite advisor good service still cannot access my on line phone account .now sent a e mail to try and resolve . have used others xxx is so easey 2 use they are the best very helpful nice man who sorted my problems out straight away no wished i used xxx i 've always found gd customer service with xxxphone , answered to any of my questions promptly , make me feel like a valued customer . because you have charged us for a phone contract we had cancelled in august ish time . good customer service and sorting my problem out it was informative you 're .very good yes i wanted to upgrade and was told i could do it as early as 3months !and now i want to upgrade i 'm told i ca n't until 50 days .had i know this i would not have bothered to transfer my account from tmobile where i have been a customer for 10yrs .just seems that everytime i need a service from xxx i do n't get the service i have paid for .would have been better off with tmobile .not happy with service at all did n't expect this from an allegedly superior company ! late payment very helpful and politeness i have no problems with the serive i received . solved my question .but most of it without human contact on the phone , so too impersonal for my tastes . call me after 0800hrs tomorrow tues 13th march poor coverage i spoke to a total of 4 advisers as i called twice today they were all very helpful polite and delt with my problem efficently and quickly .i was very impressed it was quick i am annoyed with xxxphone the company and website but the advisor on the phone was first class excellent service from mr sherriff in your customer service department .regards .brian doran no one knows whats a customer problem .i have rang few times but its the same problem every time . as usual very good service .very happy with general service i have now sent an email to your customer services department regarding my issues .your customer services advisor refused to transfer me to a senior advisor who could assist me with my problem , instead just kept saying there was nothing more she could do to help as she had spoken to a colleague .i feel let down by xxx on this occasion and do not feel a satisfactory explanation has been supplied . poor customer service .i was reluctant to renew contract due to previous issues with xxx , i am considering cancelling the contract due to issues already .staff always polite but very inconsistent and unorganised . she listened and understood my problem , she found out how to resolve my problem at first touch and left me very happy with the out come wonderful help satisfied with sevice overall . x took 55 minutes to sort out problem & advisor had difficult accent to understand the person who answered phone was very helpful and did his best to resolve the problem problem could n't be solved by you as iphone itunes issue not happy with the way they cant resolve an on going problem ,ful of excuses ,no compasstion 4 there long loyal costomer.ibeen with u 4 over 16 years and been treated as i am the vilan but am the victum.not happy with the service and advice they provide fast friendly service and you called back to make sure all ok awesome service trouble - free , knowledgeable and friendly service advisor answered all my questions so i could understand my bills totally .verynice manner .signal is generally good . problem was n't solved . it took 5 different call handlers to get me to the correct department i needed . my query was resolved swiftly , the lady i spoke to was polite and very helpful after the phone call i was very satisfied because i think vodefone is the best as the people there am very help full thank u the lady i spoke to was friendly n v helpful n sorted my prob within minutes n i was n't left on hold listening to bad music at all .v happy with the service .thank u the customer service was vry efficiantand helpful most of all vry pleasant my problem was left unresolved .i have been told that no one could help me , no manager was available and they would not have been able to help me even if one was willing to speak to me .all in all a rubbish service .i have been left with no choice but to write to customer complaints or oftel and the ombudsmen . my problem was quickly and completly solved . q1 service is the area comes and goesq2 questiob was n't answered requiring a call back today after speaking to teamleader q3 woman done her best but ca n't work our what the previous assistant has done .not what he told me he was going to do anyway i was overall happy with the experience un helpful and unreasonable staff who wo n't listen to reason … i simply requested an extra week on a promise to pay agreement but instead my phone will just be cut off after years of loyal custom i find the new terms of service in customer friendly especially considering the amount i spend . friendly professional service from and resolved by sophie to complete satisfaction . the service was helpful and advice given was good pls i do n't need this blackberry in african .pls do n't charge me comfort ajar sorted my problem staight away even tho i got thru to wrong department which was not there fault very polite no problems at all x he was very courteous and helpful . you do n't have really good service . question 2 was only a 5 because the problem has been passed to a technical department and has yet to be resolved . really pleasant representative am always satisfied with the service yes of course , the people i havespoken to were very mannerable & pleasant- very helpful --however i repeat the phone im about tobe sent on wednesday will fail as have theprevious 2 cause i think xxx is **** wo n't let me on the internet even when i got.credit he was very helpful both the person who answered the call was attentive , very helpful and good service was very easy , straightforeward the advisor i got through to , i could n't fault .he was patient when i was finding my card details and also when phoning to upgrade my minutes , rather than just doing this , he looked into my previous bills to find exactly what i was doing that was effecting the large price on my bill .he was extremely helpful and ensured every queastion i asked was addressed xx because i am unhappy with the service and i am getting ripped off polite efficient and did what he said he would apalling attitude , level of knowledghe excellent customer service from kayleigh and very quick solution to my problem . unhappy with quality of xxx services in general , eg unable to gain access to website .this is on top of on going issues with poor mobile reception in barnstaple , inconsistent/poor signal for a major town , got particularly bad since last august , i 'm not the only xxx user in this area with issues .the news of bad service is spreading via facebook / twitter etc helpfull and polite wah u mean by rating the adviser who handled my called tried to help but couldnt explain why the issue was initially there .as a result he just told me to write a letter of complaint ( easy way out ) i was not very happy with my first upgrade but the second time the guy ( mathew was his name ) was very helpful and seemed like he wanted to help and keep me on .he listen to me a negotiated a contract that i was happy with overall i wish i was dealing with mathew it 's jut a shame i had to go through a long process but the result of it all was worth it lack of knowledge to when signal problem in our area is going to be sorted .my husband is a business customer and missed very important calls . my technical query was solved . i 've rang about my problem for a week now and never got the answers i 'm looking for , i 'm going to a different network asap .i 'm paying 4 a service i ca n't even use which is disgusting , all i get is thrown from 1 place to another very pleased with responses given clear and consise advisor very helpful but not all issues resolved .can't understand why my tariff does not allow rest of the world data .nor could the advisor .can't find any restrictions on the web site .i get data traveller for europe so why not rest of the world ? very bad service .i was told before that my handset is faulty and need replacement .the dept was closed at the time so was told to call back .when called back i was told something else .bad service you asked me questions so i answered the lad that handled my call was very professional and helpfully .thanks roaming not working .operator fixed with a local ( english ) accent . . polite gd service and helpful i have had a bad experience in the.past 2 weeks and everytime i have to repet my self with problems .andno one kmow as not on compjyerb the call was handled amazingly i appreciated the help i got from the person dealing with the call . all i asked was arranged promptly someone who seemed fairly sure of what they were talking about this time . im begining to dislike the service from xxx . q2 would be higher but the provlem was not sorted .other than that good customer service . when i said my mother has passed away i was told that is not my problem i hate xxxphone> :o i think the staff were ok .however , my biggest problem is really poor reception near my home and often phone reverting to sos calls only .constantly have to take out battery and sim , then put back in change network and then get it to find xxx again . because there dealed with me efficiently and effectively , i 'm just waiting for my blackberry messager to start working . i had my enquiery delt with promptly in a good friendly maner poor knowledge of contracts , unanswered questions and unresolved queries even after 50 mins on phone . i recieved the help i needed and phone was answered quickly the advisor was helpful but i do n't agree with xxx 's message on upgrading all of my questions where answered and i was very happy with attention . the good ratings was given because i thought the man was polite caring and helpful !the bad rating was given because i am still not able to connect to internet facebook etc even after i was told what to do my phone does not work (screen has gone blank ) .the operator gave me the impression that it was my problem .when he gave me something to try i told him i 'd call back straight away if it did n't work .he said this was fine but when i did that , the service had shut (8pm ) .not good enough .i 'm now borrowing an old phone from a friend in the meantime ( thankfully ! ) .at least i can rely on friends if xxx are n't there to help .i should go back to o2 . 8 , 10 , 10 internet not working on my mobile .call three times .first two times after waiting i was just cut off .third time i manage to speak with somebody explain my problem and was put on hold .after 10 minutes waiting i hanged up .that nobody contacted me that i can understand but get msg how i am happy with services was bit too much . the young man was very helpfuland able to fast efficient service !much better than what i experienced a year ago .thank you ! very good i needed to apply a top up voucher to another person 's phone .this was dealt with quickly , efficiently and courteously .only negative comment is i think calls should be free for the first 2 or 3 mins . requested o marketing contact ans still getting marketing calls .i 'm complaining to oftel x the advisor who i spoke to was very friendly and helped me to resolve my problem fast if its about the one i spoke to at 7.30pm who slammed the phone down on me i would sack her .the one i spoke to at 8pm was the first out of 6/7 xxx customer service people to notice the block on my phone had n't been lifted so i would get her to train the other 6 .sorry for the delay in replying- my text has only just come through for obvious reasons . phone me and i 'll tell you quick and efficient service not happy about top up service been trying to get money into my account since 08 : 06 on 11/03/12 poor customer service received xxx is the best the operator was very understanding and helpful and sorted out my problem straight away excellent service from emma no customer loyalty or compassion . i did say stop texting me this is a stupid system your mesages are coming through every twenty mins or so will look at alternative supplier tomorrow customer service solved the problem i had very easy thank you everything got resolved because although eventually the lady helped a bit she made me feel like that it was my fault and bcause the phone was brought in phones4you its there prob you were excellent the lady who helped me was brilliant i loved her by the way am just a 15 year old girl but i think the lady that day needs to be promoted excellant customer service im trying to solve wifi access , so far 4 diferent tech people couldnt help ...i was told i can get access to btopenzone hotspots access ( thousands in my area of work ) one of reasons i moved from o2 to xxx , but no one told me it has to be xxx openzone hotspot ( 5 in my area of work all within 100meters ) .and still cant logon ! ! btw my xxx app which i was advised to get by tech support so i could find hotspots . .there is none for windows phone ! ! who works there ? ! excellent service good service and nice staff x the technical support was unhelpful .i was told to ring apple . the person who served me was excellent .extremely polite n helpful first advisor was fine .but the techie guy was just rude , blunt and not interested in helping .it may elk be the problem lies outside xxx but his attitude really did n't help . lady who dealt with my problem was very professional but unfortunately the issue is still not resolved and i will need to contact xxx again had problems with billing in the past and rubbish for getting on the internet via blackberry ... apart from that calls and textin fine the adviser was helpful , efficient and friendly . 3 because we have had endless problems and always seem to be waiting on hold or going to the xxx shop .6 because we have been told several different solutions which does n't help us , but we are now in an understanding of what actions need to take place .7/8 as the staff was very co-oprrative and friendly but we had to speak to 3 people before we got anywhere . the guy on phone was very polite and helpful this time generally happy overall with the service the woman i spoke to was rude and gave me the wrong information .so i locked my voicemail subsequently and had to ring again .i do n't like the automated 1 for this 2 for that etc .the boy i then spoke to having to ring a 2nd time was a lot more helpful . very polite staff sorted my request got cut off - hence only 9 out of lo no my phone was n't rebooting and the information i was given did n't work ! i did not understand my bill and customer services explained fully - much better than the information on the website 6 polite didnt get impatient when i didnt understand gave me different options 2 consider i do n't really have any reasons sorry it took forever to find someone to talk to and then i got passed around until i was cut off - 15 mins for nothing ! got all the help i asked for . i could log into my account online before i cannot know good customer service yes , my problem was risolved promptly and continued with my life i still cant get on the web my querie dealt with quickly n all questions answered the lady who advised me was extremely helpful and when i accidently cut the phone off she took the trouble to ring back .she was also courteous and cheerful . quick phone access to adviser , the adviser was helpful , efficient and was able to deal with my queries . no i guess o rang and it was answered promptly and sorted also . i find your company very hard to deal with , hence you have low scores , your staff are usually friendly but i would never recommend xxx to anyone wanting a new contract deal . the advisor handled my query with a cheerful voice and offered extra help on top of what i asked . unable to assist connecting telephone to network .cut us off after putting on hold and it hitting 8pm . i bought credit and it would n't top up on my daughters fone i rang 191 and ur opperator sorted it out in minuets . they were really helpful and solved my problem easy ! was directed to the wrong people who left me on hold then he told me that the other departmemt had left and has annoyed me because of my whole issue i have had since 9/3/2012.theadvisors during all calls have been very polite but dont seem to be capeable of communicating between each other very well . i had an appauling call , a woman said she would call back and has n't , disgraceful service for such a big company .i would never recommend it to anyone . i found the customer advise excellent for information and very helpful and fantastic customer skills .a credit to xxx ! ! ! just god service . very helpful advisor , quick to answer my queries in a very polite manner .hoping the issues with my phone can be resolved quickly to reinforce the good customer service i received from the advisor . your staff understood what i needed and was very helpful : ) i have yet another faulty blackberry , it has been repaired 3 times and now i want it changed not sent off i 'm overall very impressed by good service i receive with immediate help when needed !and thanks to xxx 's service i always recommend to friends and family they are good ratings for the way things were done problems topping up - took 8 phone calls and 2 emails , lots of stress .rude operators who even lied at one point .awful experience . all round great service the call was delt with quickly people i 've spoken to at xxx are very polite and courteous .i 've spent quite a lot of time lately on the phone , however , trying to sort out problems i believe have been caused by inefficiency on the part of at least some of the xxx workers i 've had dealings with .perhaps sometimes they 've not fully followed my requests , on other occasions i 've not been fully informed and , at other times , information has not been properly recorded on your system or not sent to me by email .i understand that xxx is a huge outfit with many different departments and call centres , but i do feel that communication between xxx staff and clients , and between xxx departments , could be better on occasions .i hope my issues have been finally resolved now . my query was resolved first time without any hassle . well y always give good avise and help listend to me and understood my concerns i was satisified with the service so gave good ratings adviser was both helpful and supportive because xxx were no help at all very satisfied of your service . 7 6 i thought the lady was polite and dealt with me being unhappy quite well but could n't offer me all the solutions i required i give very high rating cos im very satisfied with all yheu service u provide very satisfied with how my issue was dealt with . i have soo many problems with this service .and the customer service is not good in stores firstly , xxx activated content control on my dongle yesterday all out of the blue despite having had it for almost 2years .bloody nuisance .why did you do it ?secondly when i phoned asking you to remove it , the guy said he 'd removed it but that was a lie .i switched comp on and off etc and content control was still on .waste of my time , waste of dongle gigs .by then it was past 8pm and you were closed .online attempt at removing content control on my own did n't work coz website said i should phone you .rubbish phone company in my view . not helpful and frustrating .changing carrier got the problem sorted very fast the advisor was not explaining what was quite happening and the way they were dealing with the issue long term customer of xxx always v helpful i lost my phone and dont have cover .now no phone an i still have to pay untill contract runs out april 2013 which means i have to get another contract to get another phone .im well disatisfied ive been with u over 7 yrs . customer service was very helpful and polite ! you were n't able to answer my query which i felt was quite important . would be nice if someone gave a **** but you 're not gonna get that from xxx . dident have wait got things sorted out right away the lady was very nice and sympathetic .however i just realized i have no idea how or when i 'll get sent a new sim card so my score for q2 should be 7. no 24 hr helpline to unblock phone blocked during night while on holiday in aus by you .no adequate explanation of how roaming charges lead to such a high bill all my questions were answered without hesitation and in a curtious manner i had a problem with my sons sim card and you sorted it out for me the only thing wrong is havin to wait upto 24 hours for his sim to be activated but thanks for looking after me accuratte information you dont listen or read your txt query not resolved - advisor was abrupt and at times rude i thought-overall if it wasnt for the fantastic staff you have in clapham junction i would n't be recommending xxx to friends i was really pleased with the efficiency ,product knowledge and politeness that was shown . person i spoke to was polite and efficient i am in the us , cannot retrieve voicemail , and the socalled helpdesk closed at 4pm my time . well it costs the customer money to call customer service from a xxx mobile which is a joke .i have a problem with xxx internet the advisor was excellent at understanding my views .would recommend anyone to asda ! thank u because the advisor helped me out by giving me doing a top up in the middle of the night when i was desperate to make contact with a friend as i 'm disabled & ill & often ca n't do these things inside normal office hours .free 24 hour customer service is massively helpful to me & i was really upset when orange stopped offerring such a service .// . operator was friendly professional and knew exactly what to do and how to do it .solved my problem quickly .well done . it did not really solve my problem friendly adviser who did what was required i wanted to pay my bill but did n't open until 8 am service v good it took 7 calls and 2 hours of my time to get the problem resolved .the problem was a mistake on xxxs side and the problem was only resolved when i finally got through to an advisor based in the uk.it took her 4 minutes .get all your call centres back in this country . i returned a phone which when i checked had been received now xxx are now saying they never received and are charging me the contract amount for so i have a bill this month for twice what it should be because it was unhelpful didnt fully resolve my problem but were very helpful 5 was helpful and resolved my problem fast i 've get what i want . for once i had a hassle free experience if someone calls me to discuss it with me yes the agent did n't know how to set up my new phone an did n't put me through to a technical helpdesk . very helpful person , but frustrated with the fact that xxx still have n't resolved problem after several months ...maybe this time it will ! ? ! the last girl was brilliant...but all your staff are pleasant...but i pay for mms and i asked why i cudnt open attatchments from i phone ...every thing else was ok ....and got my own settings barred twice ...takem 5 or six phone calls and two days ....to get back where i waz to start with ... marked down as you were n't open until 8 and i do n't understand why you will charge me 75p for every call i receive abroad .i thought this practice had been stopped excellent polite and prompt service ! ! same reoccurring problem all the time , with no obvious solution ! ! ! advisor could of been a bit friendlier and try and not rush the call but apart from that fine the advisor was very helpful and nothing was to much problem the person was not quick enough to understand my query ! because my problem has not been resolved . i did n't find ur staff helpful at all , they never resolved my problem either .i would not recommend ur network to anyone kept getting cut off this morning . very good customer service .onlycomplaint is i am payg and wish i could top up 20 and get say 1000 txs as apposed to topping up 15 and getti-n 500 tx or the other extreme top up 30 to get 3000 tx.there needs to be a middle top up amount . excellent servicr because yet again the understanding & professionalism & politeness of your staff is the very best , thanku just done a recent upgrade and i was going to do 46.00tarif when i called i was told i could get a sim only card for my old phone at 8.00 a month so i decided to do a 41.00 upgrade and a 8.00 som only after i upgraded i was told i could n't have sim because i had had late payments they did n't give me chance to say i have been caring for my dad for 10 weeks while he was in hospital i got him home and he passed away 2days later on oct my mam took it really bad and i had to reduce my hrs she took i 'll in dec and had to go in to hospital i have had to look after her her bills and my own it has been difficult i have been with you for a long time and did expect some support or compassion but was never even asked if they was a problem thanx the person that assisted me was polite and helped resolve my problem quickly .very good service . very helpful advisor who explained everything !wish all advisors were as officiant thanks always found xxx very good customer service-not a long wait , people friendly and helpful .hence i 'm a loyal customer you have n't answered my questions great service i was given a freebie code for xxx rewardz and i chosse 25 free minuetes so i got a text saying they had been added but it would not work and then had a text two days later saying they had expired so i rang xxx and was told nothing can be done , so i want my minuetes back as i was disallowed to use them ! the assistant was extremely helpful and advised me to make sure i got the best deal . no resolution .transferred 5 times .while on hold was cut off i have always found xxxphone top rate , both in my local store and for any queries online or 191 , both my sons are with xxxphone on my account and i recommend xxxphone always .we have used other providers xxxphone is far superior , clear advice , good support , good price plans very satisfied with the service i received q1 8 out 10 my reason for this was the very precise question asked and getting sorted out , the most frustrating thing is waiting for answer when phoning .q2 once i got talking with someone it was very well structured as to query .q3 10 out 10 but i feel that having an incentive may have more people encouraged to be with xxx . because the young lady explained everything in detail she clearly demonstrated value for money .very effective customer service very good service excellent service the advisor was extremely polite and it was evident that she had a desire to support me .i would like this feedback to get back to her too as i feel that she deserves acknowledgement with regards to her fantastic level of customer support . .she was absolutely wonderful . . as i have already stated when mob needed repair should have been exchanged as it was new few months old i was very satisfied by the service today and at other times . i am usually always happy with the service i receive and any problems are usually sorted out i always receive the service i expect which is rare these days . pleasant and efficient response . be cus my bonus bank ive always been with xxx as always helpfull and dpnt leave their customers hanging around when they ring .xxx is best network always got signal no one has even resolved my problem regarding the bb internet i pay 5 pounds yesterday and i 'm still not logged onto it .your quick enuff to take the money but your slow in responding to peiples problems . 7 for vf as i feel rates are high compared to competition , 10 for other 2 as i got info i wanted and advisor was helpful appalling communication , lies and i will be ending my contract when it is up .nothing is ever done about complaints and my partner is continuously told different things .it 's appalling lady i spoke to was extremely helpful the adviser was very helpfull and understanding she was polite clear and genuinely tried to help me excellent i have had good service from vodfone and all the people i have spoken to and today i had a problem and old sim card was activate straight away what a good service the advisor was very helpful and knew what she was talking about .she dealt with my queries very efficiently because i was pleased with the service helpful chap generally efficient , polite and knowledgeable . the operator was polite cheerful and very helpful . if i ever have a problem it is very quickly resolved very happy good customer service problem solved and very happy with issue being resolved was on hold some weeks ago when sim played up ,to speak to anyone that could help properly was a nightmare getting through to a phone company should be the least difficult task . problem solved quickly coz am not getting what i expect as a customer ... claimed a phone before one month and still saying its under assessment team . . so why i need that phone and why am i paying the insurance ....i dont want to wait for my phone for more than one year ... i 'll never tell anyone to take contract with xxx not at all satisfied worried i have not had a signal ref postcode ln8 6ef for 13 days i was told by your adviser you knew there was a fault but could not tell me when this would be sorted you have not informed your customers what is going on , i can not run my business without a phone , i am not your only one with this problem ,and i feel you have handled the situation very badly adviser was good but unable 2 access old records that i required best it a good services the advisor was well spoken , he sorted out the problem and was able to give me further helpful advice . my bmm & internet is working now as my contract has now ended , i am trying to transfer to xxx payg , i have been into the store & was advised to call 191 , where i was advised to email xxx .how difficult can this be ? did not get any thing sorted out at all very helpful and informative problem solved .xxx representative friendly , patient and knowledgeable . good service had our problem sorted quickly i had a misunderstanding with your adviser devon galti he had not put through my order for ipad but helen your adviser settled my enquiry your method of charging line rental in advance not explained when i agreed to recent upgrade and new contract . just 1st class service , and my problem with my iphone sim card solved with a smile ! ! my wife bought a new phone , on impulse whilst in the shop .so we were all happy ! friendly and polite staff man was very helpful and did the job ! customer service was excellent poor service very disappointed with advice and lack of support , in the main i have been a customer with vodka phone for over ten years have no access to my billing anymore since your unilateral decision to prevent the average person seeing it - cannot fathom your website and clearly as my provider you must have noticed a monthly bill rising almost ten times in a few months - i thought you should have a duty of care really - i am told by your operator that i ca n't leave , very poor , i will be leaving at the earliest opertuniity the question was answered perfectly xxxphone will not let me adjust my contract or cancel early as struggiling to say even though i have been a costumer for 12 years the lady was very polite and helpful . a bit slow to answer my call but helpful person who explained what i needed . since i purchasedthe iphone the billing has been incorrect every month been with xxxphone a long time its become a joke prompt , polite service my issue was not resolved call dealt with quickly and courteously , despite your systems being down ! have had extremely average customer service over previous two years , both face to face and over phone .my query wasnt resolved because youre systems were down .and advisor i spoke to today was very polite . no because the adviser was more than helpful and sorted everything out for me good customer service , knew all answers and gave me extra info on foreign call charges the girl on the phone was more then happy to help instead of rushing me off the phone she was very helpful and was really good at explaining how my bill was billed i can honestly say i 've been with 4 other net works and you guys have always been the best t mobile was awful you have always been helpful and good at your jobs thank you for a great service the experience was very pleasant .the advisor was incredibly polite and extremely helpful . if you call i will tell you and only if you would do something about my issues .why should i spend my time writing for improving your business .if i were a betting man , i would say i wo n't hear from anyone in your organisation . phone rcvd 8/3 no sim go 2 xxx shop 9/3foto send/receive not working contact v/fone 9/10/12/13/march .visit vshop 9/10/12 march 2day spent about .50mins phoning xxx eventually told problem with phone will have 2 return 2 xxx .5 days lost business still no further forward i am still waiting for my payg wap settings to come through on my samsung s3500 after ringing customer services because xxx have always been a pleasure to deal with was put on hold for about 7 minutes and then transferred without warning , but the second rep had no idea who i was or the reason i was calling .she then could n't help without putting me on hold again which i did n't have time for . v good as the service was first class , friendly & easy to understand .as im no wiz kid with a moble fne . 5 cause new customer so have n't experience yet !0 because i was told to ring back after 17th to change my payment date instead of making a note of it !7 because the girl was polite n explained well to me but could have done more otherwise would of been 8 then how i feel about the service the lady that handled my call was very friendly and helpful .and english .i hope xxx always keeps british call handlers .i am not racist in the slightest but it does make life alot easier when customer services understand us ! :-) i was with the 3 network for 5 years but left when the call handling was then transferred to countries like india to save money . the lady i spoke to regarding the contract i have in my name , was efficient and understanding to my needs and resolved the problem quickly . no waiting on phone for call to be dealt with .my money spent on package not right for me was credited to my acc quickly with option to have it put back in my bank . yes customer service are always polite and more than happy to assist the customer service officers have always been pleasant .but i 'm unhappy with xxx .if i did n't have a two year contract i would have moved back to o2 over a year ago . stil,got problem , stil no call back , stil no email answer .phone dont work properly , cant get a sensible answer from 191 , no help from anyone at xxx at all , 20 years loyalty counts for nothing , terible custoner services . because the problem i had was sorted immediately . my problem is still not fixed it was a lovely english speaking man felt that wos ok the issue is service issue which he 's yet to be solved .the advisor has tried another solution which has yet to be tested .the advisor was extremely efficient and polite when attempting to deal with my problem . query was solved on the second call . sytsems down so you could not deal with my query and i had to call you back - which seems unhelpful as only you know when the systems are up and running again . very friendly , very professional , quick to deal with the call solved problem quickly poor response from web site and top up service i cant recieve pix or vidz and i just want the settins sent 2 me but rang twice and no joy they keep sayin that theyr onthe way but nothn happens i know u can send them coz uv dun it b4 but i accidently wiped thd msg ifi dnt get them hav 2 join anotha network my fone is sony erikson k550i cuz it was good x i feel ive bin conned ;-( i 'm still stuck with it not working person was helpful but didn ,t fix the problem the girl who i spoke to was very polite and got the job done for me , quickly : ) operators was very helpful. i gave 6 for 1 of the questions because i got told on the 13th of febuary that they had brought forward to choose a new mobile on the end of march i got a new sim card delivered by royal mail , and now it 's change to the 10th of may to update , and xxxphone did not let me know that the update has changed . more than satisfied with my experiance excellent customer operator straight to the point no wasting time and dealt with my issues quickly thanks suezzie my query still had n't been sorted i still ca n't send pic messages been a problem since my first call on fri or sat superb service all round .the girl was completely on the ball and resolved everything with ease . i feel that i 'm being overcharged as my o2 bill was a third of xxx phones and the man that sold us the contract stated that he would match or beat o2 on price .this has not happened and i feel that i have been coned ! ! ! fed up anwsering now having problems for nearly 15 years for different reasons , shops say one thing the xxx number contradict themselves and i constantly have a problem with my phone that wont get sorted and charged for something i didnt even do! ? ! very polite .very patient .havnt got final result to enquiry untill tomorrow so not completely happy untill then i had difficulty getting through to speak to a person .too many menus and options got confused .pleased the man i spoke to was helpful and sorted it all out.tks i was dealt with in a excellent manor xxx are always very helpful understanding & patient if there is a problem staff always happy & curteous what more can i say excellent service 1 . xxx is still an expensive option , but reliability and continuity counts for much . fast and effective origional problems not solved , passed from department to department for no reason even the advisors couldnt explain why .then hung up on by an advisor while trying to pay my bill .the customer service is dreadfull and all 'solutions ' have only made network problems worse . i got the info i needed quickly and clearly efficient staff dealt with query promptly horrible and appalling service , waiting time was indeed very lengthy and finally the adviser could not speak fluent understandble english which was very annoying , leaving xxx is something i have taken into consideration only because of the service i was provided .thank you not any real help in achieving aim of call , trying to get my wife a new phone , will get a contract with 02 instead the person was really helpful and gave me all my options i 'm very happy with the service the prices of the calls are to high when calling customers services also one person tell you one thing and when you ring to enquire u get a different answer also i wudnt recommend xxx phone to anyone as its noe a network that gives you any thing worth topping up for and i will be changing my network as i have had nothing but hassle from xxx phone excellent and great brand knowledge efficient & polite xxx are always helpfull and understanding i was very pleased with the friendly help i received i was dealt with very efficiently be a pleasant , friendly man very good and easy to use service , could not get wot i wanted done which was a shame , but the person who took the call was good i am waitin 2 c if it works what they told me as i haue not had my text through yet to help me get my internet up and running been given wrong information and that cause me to pay more on my bill ..shame as i have been with then for 5 year now a going to leave for o2 who cares more phone was sorted and adviser was very helpful and friendly . great service both on sat & tuesday when i called having lost my phone my new hand set cant access the internet and xxxphone cant send the gprs settings becaue they dont support the hand set i dont hav a phone and i carnt get 1 paying for a terrible service i had 2 no 1gb mobile broadband dongles but have not used them for 12 months tried to use them today but could not connect .contacted customer services as instructed only to be told that xxx have disconnected the sim cards and any credit on my devices is no longer .customer services could not help .can you ? i love xxx , suits me totally but i do miss ` stop the clock ` call me and i will tell ya staff good , but xxx system , website and coverage not so good ! because i was passed to 6 people , each time repeating mt request for an upgrade to an i phone .finally a man called grant was ver helpful .all a bit frustrating but i am getting a new phone at the beginning of april .thanku for your enquiry . the reason for my ratings , the assistant was very helpful , but getting to pay my bill is always lenghty , it took 2 attempts ! all answers based on customer service which was great , informative and personable staff .pricing on tariffs however is poor . payment plan set up to pay outstandng bill and you still cut phone off no help what so ever i could not pay my bill as online service down ring up to try and sort it and it was like having a conversation with a wet blanket all i got was theres nothing i can do in a i carnt really carnt be botherd attuide network unlock code was provided promptly and successfilly . there was a mistake by the shop in setting up my contract by the shop which resulted in my bills being significantly higher than i expected .customer services could only offer to resolve this by increasing my payments by 25 % , with no prospect of getting my previous payments back ! because i rang twice asking for internet settings to be sent through and still haven't received them.you text me last time i spoke to somebody and again my answers informed how dissatisfied i was yet you did nothing about it then so am annoyed you 're asking again because i doubt you 're going to solve my problem this time either .you 're the worst company i 've ever dealt with . i rang regarding an upgrade and the lady i spoke to answered all my questions directly and efficiently and was very polite and informative .i dont think i have ever had any reason for complaint the whole time i have been a xxx customer which has been a number of years now your customer service is terrible .you advise one thing and charge for another .i regret upgrading with xxx .i have been a customer for over 12 years now . my rating was based on the following factors : handling speed , politeness and staff subject knowledge . attitude of your staff .the original problem , service failure of cell site 3027 remains a problem by the sure signal unit has provided a limited solution . because there can be problems topping up freedom packs and the order of top up method can scramble at times and it poss as in my case to end up with wrong pack .got 10 when wanted 15 but could not change it . overall v good service very politely and patiently delt with . upgrade my phone another bad experience of incompetent staff . i have been a customer with xxx in the last 5 years and i think i deserve more freebees from xxx .thereason of my rating is as follow : this morning i phond xxx for a help and i didnt like at all the attitude of this adviser :annette , and to be honest she must mind her manners and get on with the program .howeveri phoned for the second time and bless him this adviser :russel ,who wuz polite ,with gud manners ,a gud listener and a decent adviser , he actually gave me sum more advises how to manage me web links , he wuz verry helpfull ,and thats wot xxx need .i am a person that hates to be trickd or treated like a saussage .i wuz loyal to xxx ,i am loyal .andi always be loyal .buti dnt wanna talk to undescent customer advisers .anyway a `big up ` to russell who helped me .thanks clearly am muddled i would recommend xxx as i have been a customer for about 8 years .i 'm satisfied that my query was resolved and with my adviser because she was very friendly , polite and helpful .she answered all of my questions and explained the different outcomes .excellent service from the adviser .very satisfied overall . i spoke to a very kind lady called trish ( patricia ) who was very helpful and pleasant and explained everything . it was good service and answered the query . helpful i think the person i spoke to helped me a lot with my problems and assured me xxxphone will do everything to help me , so i think the person who dealt with me deserves a pay rise : ) good customer service the man i spoke wlth was very good and resolved my problem several reasons .sorry the text would be too long answered questions very quickly and efficiently i have not had time to see if what i was told works yet so i do n't know if info will work 10 your advisor handled my query pretty well but i was disappointed to have had to waste my time in calling to find out why i had been over charged in my recent bill . fast and efficient + quality service . the assistant was , as they always are , very helpful , but the problem appears never to be addressed properly or resolved satisfactorily , and is becoming a monthly issue , which is frustrating , and time-consuming ... i waited ten minutes - spoke with a polite person who could n't help and who texted me a telephone number to call .but do n't call now as there 's a 20 minute queue .try lunchtime - my major problem still not resolved - why not call me back ?xxx did n't own their own problem - just played pat a cake . my problem was resolved immediatly . i was trying to make a payment but the automated machine was not understanding me so i had to speak to an adviser to help me make the payment , which he did and was patience and polite the help and advice from voadafone staff is greate payment on line is a pain . since i left orange ( which i regret now ) , the service i have received from xxx is unsatisfactory .i have to phone each month to sort out errors made by xxx .i will not be renewing my contract when its expires ! because i felt they were the right ratings for the questions have been a customer for years and have never had a problem too many software issues with my samsung s2 needs to be resolved without being told its not xxxs issue when i took the contract out the ebbsky upgrade was six months early since that time it has changed three times now its only fifty days so i 'm having to wait again to upgrade .asmy tariff is a high one we are not that pleased and will possibly be looking at changing network when it is due i been with xxx for yrs ,always been happy with the service .your operator helped best he could , and gave advice on how to sort my issues the people i spoke to were so nice and informative even though the price is slightly more than i wanted to pay ! could n't ask for a better way for a customer to be treated change question 1 answer to 8 but customer service wise , the advisors accent was difficult to understand and she wasnt very clear as usual except for 1 or 2 occasions i very happy with the service i receive from xxx cus one advisor told us one thing then when we phoned back we were told different so wasted 3 hrs trying to og on website failure to resolve my complaint really helpful team thanks ! excellent attentive service very helpful good service could do better for customers who have been with you for many years my top up didnt gn on my phone the assitant helped me link the phone she was very helpful sorted my problem in minutes i felt that the man on the phone was very helpful my query was unresolved .i could not understand what the representative was saying . very helpful when i spoke this morning it would appear no one is reading my answers , and by the way , that was four questions and you did n't answer mine .... i was trying to solve an issue with a transfer of number and was told carphone warehouse need to cancel the number .i contacted them and they say xxx should cancel it !who is right here ? staff are always friendly but clearly stuck with xxx rules .i was n't happy with my call earlier as ultimately i would just prefer your kit to work .plus my tarrif is expensive .have you heard of giffgaff .i maybe using that service next unless xxx bend over backwards for my custom .perhaps you 've had it too long already . no i was told that my query over tarrif and adding exta phones had to be dealt with by a 3rd party .their computer was inop !! did what was requested quickly service from the call handler was great , however xxx do n't offer me what i want advice given did not work - but not the fault of the agent - your system was down it was all good service .the lady resolved my problem very quickly i was very satisfied with the service xxx is the best network thats 4 questions i was told the content control wld b removed in 10 minutes & it is still in place my call was dismissed at first before the csa had even said their name , i was dissatisfied , but i called back and another csa was a fantastic help waa a simple task to rectify and was rectified quickly and efficiently i was on hold for 15 or so minutes waiting for a response , it was complicated to deal with , but being referred to o2 was not the solution i was looking for . poor service .or rather no service provided still not received password to my email so i can go online and check the bills ! ! i am just absolutely disgusted in the way my enquiry has been delt with , as soon as my contract is up with use i will not be signing up with use again and will certainly not be advising people to sign up with use , it has been the worst customer service i have had in my life ! nice polite ladie but the computer has delayed me getting what i want shocking compared to what it was second really bad experience in a month lost an hour of my time trying to sort a mistake by .your staff and is it sorted no the man was very friendly .proffessional helped me with exactly what i needed ! i had a problem in last year with my bill because i needed pay for 1,5 months and iv used over my free minutes limit and no one told me about this change !that was absolutely shocking ! i will wait to the end of my contract and go to another company because you ca n't do this with your coustomers !second reason , i still have a problem with signal and with ur website they were very helpfull coz its a uk call center nd they understand what i 'm saying . 0 was very pleased with the service this is not the first time i have had problems with you guys and since having my contract with you all i have had is problem after problem and being charged twice for phone bills .your quick at taking the money out but not quick enough putting it back in and i will move network wen my contract is up . i found your young customer services receptionist extremely helpful and understanding thank you due to the fact that i ordered one white and one black iphone 4 and received two black .this will be resolved tomorrow .also i was told that i would receive instructions on the set up with my e-mail confirmation .i received 3 attachments but could open none of them .poor is n't it ? i found the advisor i spoke to today ver helpul av not had a anwser yet do u no what ur doing ! ! . i thought the man who dealt with my call was polite helpful and sorted out my enquiry really quickly quick efficient knowledge friendly i was unhappy with the way the situation was resolved and was only given 1 option for my situation and that was not what i wanted quicks they were very helpful because i am deaf . very polite ,dealt with the problem after asking is supervisor for advise .apoligisedfor delay .i wish all your employees were this good at there job .he is the type of person who gives your company a good name .he should be given the position of training other telephone operators to be as good as himself .thanks . i would be on all day ! ! ! ! the services are good ,but did n't really get a answer to what is going to happen about this lumia 800 iv up graded to because the battery will not last even with everything switch off ,but looks like im going to have to keep a phone im not happy with should have had the iphone 4 like i was going to , think it is wrong blocking phone had two trips for vouches and final one 2 phone box to make an urgent call 2 trips was 3 miles each .so wasnt satisfied as should not have happenf in fist place 2 pounds for calls plus petrol for all trips .wil b looking into changing network excellent personal skills just like xxxphone 10 my query wasnt fully answered i have to call back tomorrow my phone keeps cutting off mid call and has done since i have had my new phone and the problem seems to be worsening .the lady i spoke to seemed disinterested in listening to me and the fact that this problem happeneds all areas not just my home address .finally she said she would send a new sit out yet i still feel this may not solve my problem . advisor was helpful.butunable 2 help with wen network will be working properly .hadprobs 4 2weeks now .areasw2 4jt.was told 1 of masts havin work done 2 it pleased wi the service bt signals nt that good feel that xxx cannot provide me with good value deals when i 've been a customer for 6 years .my sister has been on orange for only 2 years and gets far better deals than me for being a 'loyal ' customer .xxx wo n't seem to match the deals yes , took over an hour to try sort problem , still not completely resolved , and was hung up by the first person i spoke too 8 because it was the second call i 'd had to make , the first guy who i thought was helpful was n't in the slightest .the lady i spoke to talked me through things and they actually worked , and she was polite and friendly could be better but adviser was excellent patrick immediately grasped what i wanted , i 'd previously phoned and was supposed to have been called back by laura but it never happened .xxx customer services are overall very very good , shame the same cannot be said for the staff in our local xxx shop in winchester .well done patrick , you were great . knowlegeable , helpful staff ! my call was answered quickly by a person. in addition to my questions i was given useful advice . the advisor got me exactly what i wanted in no time at all xx returns department unable to trace returned h/set sent nearly 2 weejs ago .return envelope was not prepaid . professional and courteous manner . unfortunately there was no advice on the ipad 3. no apology or explanation for the problem no yes , u sorted my queries efficiently and in a helpful manner , so am v happy with your service 2day . poor attitude from the operator who did not listen , talked over me and made it clear no one else in the organisation was interested in my point of view and my complaint would not be listened to .lousy customer service .i will move my account to another provider . just mentioned them .xxx took away its complete care package meaning my high usage counts for nothing .as an ex-business customer am reconsidering xxx as a supplier .my colleague already left and is with orange who offer cheaper packages and shorter contracts .very disappointed .xxx has changed .you used to look after me .i pay over gbp 1,000 per year but am treated the same as any other customer . sorted the issue i called to explore options for the question i had .while polite , the service seemed to be oriented towards directing me to the website and providing stock answers .in the end , i was able to do what i needed to do through the website , but it took me longer , will require multiple steps and was less efficient . helpfull and polite .tryn to fint the best deal for my usage to many to say , have cancelled contract long answer u would need to call me for me to explain .your sister company is causing us many problems and i have just spoken to trading standards about this quick and painless help that will fix my problem lee was helpful and polite . satisfied the adviser was very knowledgable , helpful , polite and explained everything very emma was extremely polite and friendly and extremely effiicient i got the answer i required excellent service all round i have had so many problems with xxx i would never recommend them to anyone clear to the point . i have always found xxx to be professional and efficient company .great at what they do , with excellent customer service provided by fantastic staff . mainly good service .however , issue not addressed at this point of enquiry .i had to email the request to cancel a contract because my problems never get resolved they just escalate into larger problems good customer service , very polite efficient friendly helpful pleased with the result and the way it was handled always found a very good service and very helpful ! i thought the operative i spoke to was extremely helpful knowledgable and informative . very pleased with the outcome good efficient service , pleasant employee . i have had a couple of issues in the past but got it sorted did n't feel my query was answered the fone was put down on me each time , thats y iam rating it the way i have ! i have always had excellent service .your staff are always helpful , and courteous . very good service has been for the 18yrs i 've been with you we have had a problem with our phone for sometime now and when i rung this time i was told that they would check the network and ring me back in 5 mins but as of yet no one has rung i am fed up of snotty texts from xxx everything was solved promptly .iwas happy with the care . satisfied the persom whom i dealt with was curteous helpful and above all very efficient .she answered all my questions .i believe her name is amy . my prob has n't been fixed yet because i was slightly confused at how my bb had 'nt came on and the lady explained in full and refunded me the 25p because i had rang twice .i feel i could ring again if i had a problem ! : ) helpful service ! operator said i required a new sim card as when i was sending text it was showing text failed .i went in2 xxx shop and assistant fixed problem within a minute .it was only my message centre no had been deleted in error . i called with an enquiry and the guy rudly cut m off then called back and was left on hold for 20 mins without any 1 speaking t me im disgusted t b treated like as iv been a customer for years and payed a fortune t xxxphone im not happy with xxxphone very dissatisfied excellent service just not satisfed with xxx xxxphone staff are always polite and helpful perfect service good overall service ur representative was very helpful but her system was down so she was limited as 2 what she could do happy with the advisor very helpful and professional coz i was been silly and my pass word was not working but u sorted it am happy now : ) the knowledge of the customer service agent that was dealing with my request was lacking a little but she did try and find the answers for me as quickly as she could without misinforming me . my phone has be unuseable on and off for 1.5 weeks as signal keeps dropping out and going on to no service . . reported it today to be told it 's ok now so nothing can be done only for it to drop out again for the next two hours in which i have missed several important work related calls that have just come through on voicemail asking why my phone is switched off ! ! ! ! !1very unhappy customer oh and the fact i have tried sending this message to you already and it fails as although i have signal showing on my phone it wo n't send and i ca n't phone out .we have three phones on this contract and we are losing work because of this they was friendly and explained things very clear .as other networks you ca n't understand a word they say and you just go round in circles . good helpful service as per questions . unhappy with the answer i was given the guy called chris was very friendly and professional very happy with his service and what he did for me 5 poor service due to lack of help .constant bad service and issues with billing every month which results in phone calls to customer service where staff ca n't resolve issues or explain problems called to find out about my payment , and of it went through ok . waiting to see if i get the itemised billing info i requested .have asked before and was just sent a copy invoice only ! everything was sorted out satisfactorily because nothin get done 3time iue phoned this mornin askin why my account keep goin up euer .day please can someone phone me i have tried numerous times to cancel a dongle , by phone , email , in writing - since last november .it still appears on my account / is being debited .do i have to go to newbury hq ( 5 miles away ) and complain in person to get this resolved ? she was fantastic the adviser was very helpful and dealt with my issue very well .i will be looking into leaving xxx when my contract expires .i 'm not happy with the service you have provided . why did i have to travel 12 miles to the shop to get a refund due to me into my bank account ?they sorted it out in five minutes .you are quick to sell over the phone and quick to take money from my account .why can it not then be sorted over the phone ? the adviser was polite and very informative . he tried to sell me a ipad after i told him several time i wanted to think about it ! !the first lady is 10 10 10 but the second guy was a disgrace ! because iam not happy with xxxphone 1 i was miss sold my phone 2 i only get a single every now and then i wished i went else where i can not wait for my contract to end every time i call , things are dealt with very quickly . still having problems with phone good service all round , , very satisfied operator was very helpful and courteous . rbecause i wo n't know for 24 hours whether th it was really good it was very efficient and to the point . they resolved my problem efficiently and within a short space of time emma 8 out 10 been a xxx customer for many years very happy with service issue dealt with very poorly and not resolved but the person on the call was very helpful and polite . candice was very helpful and answered my query with little fuss incompetence ,lack of training , i will be lodging an official complaint on your website . the lady understood what it was i wanted and was done in a quick time the lady was really helpful and quick at her job no reasons ten i thought the advisor had done a gd job , i didnt have to wait long for my call to be ans , the advisor spoke clearly and was concise .would have liked a txt to draw my attention to the fact i was going over my alocated mins though . got the job done but took a bit longer than expected because they were not helpful and neither was your shop assant very rude . i wanted simple , quick information about my tariff options .the advisor was clear and gave me all the information i needed including my pro rata allowance for this month and the monthly increase in my dd .the changes were instant and hassle free .great service , thanks . i was unhappy with xxx but the advisor rob was so knowledgeable , efficient and polite and sorted my problem out without any fuss that he turned things right around . i thank him immensely .in my opinion a companies representatives are what bring customers coming back . very dissatisfied with the way the whole situation was handled .it appears things can be said by a xxx operative and something different entered on their callsheet .you guys are in a position of trust and i feel it has been misused in this circumstance and as a result we shall actively look into moving our account to another provider ! i have had an ongoing query for 3 weeks and you are still trying to sort it out .not good enough . i love you polite efficient service .only annoyance is the unavoidable adverts at the beginning of the call . had to call 4 times to get prob resolved because ive had aproblam for 3 days and ant got it sorted yet signal receiving problems - thats first rating .second and third very competent kind person and i received quick answer for my questions found it hard to find how to get ins removed - wanted to do it straight from web site but needed to call .i went back to main menu on your auto response system .rep did n't tell me what i would see on my next bill .reluctant to recommend as your coverage is so poor . can't receive email code error 80072ee7 the adviser was sweet but pretty incompetent in that i had to ask my query numerous times before i could get any help - i wanted to know the period that a bill covered for two phones on two bills - i also wanted to know which phone a particular debit was for and this seemed beyond her .it was quite frustating .she was n't polite and clearly was n't concerned with service or care .or even with trying to help me minimise costs .it really is another in a long line of disappointments with xxx .the company care has i would suggest deteriorated .really i do n't know why i 'm still a customer .i should probably think about that . good service at all times totally unimpressed with the ancillary services . the adviser was very helpfull adviser was very helpful but did n't get the outcome i was looking for , was hoping to have my bill reduced ....not happy with the price of my bills lately ... everyone who i speak to seems to be getting much better deals than me . . will be shopping around for a better deal when my contract is up. . hopefully get some feed back from this ... 10 query not solved . got through easily and attendant was very knowledgable . good customer service and friendly staff not happy with xxx considering i pay the amount a month that i do i was told that my new similar would work in 60 mins left it and have wasted 2 hours trying to get a network had tocall again and this time i have been told it takes 24 hours it is a very poor service i got the information i needed ! very helpful and clear good net work for the first question i gave a 9 because my query was n't answered but the advice was good and i would recommend you to other xxx customers . i like xxx as a network but they did n't seem to want to help with my problem the line was n't the best and the adviser did n't say much . my first call was cut off .on my second call your operator was very polite but could not help and when he transferred me to the correct team i was on hold for over 10 minutes before i hung up .i have since found the info i wanted on your website . xxx poor coverage in my area has ruined my experience no time , all there on the notes .situation still unreslved .i do n't believe vfone when they say they ca n't find recording of phone call .very dissatisfied .very because the service has always been top quality because the issue was not resolved because you cut me off and did n't bother to phone back . i have been with xxx for a number of years now ,and every time i call a adviser they are realy helpfull , excellent service your customer service dealt with my question in simple tems that i understood . on more than three occasions i have asked xxx to sto the rewards offered were of no use ,except phone credit ,adviser could not offer help so she consulted a manager which resolved the situation . you were quick and efficient but i felt that i was just another customer to be dealt with in a long line xxx service in the past has been poor and expensive , so i am very wary to promote the service to anyone else . the young man on the phone was very helpful and sort this out very quickly . q1 xxx have been very helpful in providing information and also the service is of very high standard called several times my queries still have not been resolved i have been diddled by xxx .i was told today that for one of my phones , the contract expired last august but was not notified .i have been paying 25 pounds a month under the contract and had to purchase my own phone when i was entitled to a new one on the contract .i am now seriously considering switching suppliers . as she dealt with everything i asked thanks guy was friendly x you can phone me if you want to find out they are very helpful thank very much poor signal .poor reception .very poor internet . my questions were dealt with efficiently and quickly call taken promptly .advisor quickly understood problem quickly checked back and quickly resolved .first class thank you while my experience today has been good there have been many occasions on which it has been awful , including in store experience .it seems xxx only cares about its corporate customers .my husband is a corporate client & the difference in the customer service he gets & a normal customer gets is sad . resolved my problems this months bill is crazy figure .i expect xxxphone to absorb some of this cost as we are long term loyal client with good value account .xxx do n't appear to appreciate this . excellent telephone manner and extremely helpful .very pleased . have been trying to deal with an issue for 3 days , called again today ,put on hold for 25 minutes and then cut off .have been a xxx customer for 10+ years - service now is so poor its embarrassing . 0 you have lousy service and reponse times , no benefits for members , and over priced billing .some of your customer service agents avoid resolving issues and try to blow them off .for once this time the rep.did what he is supposed to do for the benefit of the customer .i will still be moving to another provider when my contract expires . very happy with prompt and knowledgeable response . no messing around trying to sell me stuff just did what i asked and that is what i expected from a good provider . . people i spoke to we 're helpful and knew what to do and most importantly polite and professional this is 3rd time i 've reported a fault and still not resolved and nobody i speak to seems to take any intiative .` i can only do . .`type response .told on last call that would raise an escalation request to online team - even i had to laugh at the word escalation ! ! come on here 's a customer with 3 phones with you ! ! ! ! the operator was extremely polite and attentive but the system itself was rather slow because the service is always good all seems good , but do not know if it has solved the actual problem yet ! could some one me about my phone it took be 4 phone calls to finally get through to an operator that wanted to help me , and didnt hang up on me , for a company that thinks they lead the market in communictations , you are the worst i have ever delt with . quick + efficient u r too expensive the problem i 'm having was not resolved even though i have broached the issue before in a xxx store .the lack of assistance provided is unsettling . everything was handled without a problem top bloke very patient many thanks x fast service very helpfull i did n't get told why xxx are ringing me but the bloke i spoke to was very polite good all around service and sorted quickly . you are 100 % rubbish . very satisfied i find it extortionate that i have to pay the same to call my own network as other networks if i 'm over my minutes advice did not work stillno email but advisor helpful good , fast service the lady who dealt with my request was extremely helpful and i was very happy with the overall outcome useless , take my money and do n't even let my son ring up to change settings on his phone ! the problem is not sorted been ongoing since nov 11got cut off your operator should of rung me back happy with the service i got , the girl in the phone was really helpfull quick simple to understand the customer service chap tom was professional , polite and answered my query , and did n't take forever .v happy . well the advisor who i rated 0 was a manager so as u can see all my faith in your team and company customer service is gone i have told this manager that the contract i nd my partner will be getting paid off over the nxt 3 months all questions answered in a friendly efficient way .very happy with the service i received no very quick service which sorted the problem straight away , also range of options for help offered , the text instructions were easily followed . as advised by the xxx advisor in the richmond branch i asked for them transfer a number to another account .they just directed to me to the website .when i advised the richmond advisor he just got the issue resolved on the spot the man was useless . the advisor was helpful , listened well , and helped me a lot so 10 .i had an ongoing problem with wap data charges last year .always at midnight , always 87p+vat , adding up to 15 pounds a month to my bill .i called 4 times last year to try and find out what it was for no one could help me so i turned off the internet part of my package last year .i have yet to find someone who can adequately explain why i suffered those charges or how to stop them .so 5 reflects that .and the advisor today did n't know either , so although he did well an 8 reflects that because i rang for help with a phone which does not function properley and because a button has fallen off ( not my fault ) i am not able to have my phone mended or upgraded ...so i have a faulty phone for anouther 8 months no email access during my stay in turkey .same problem a few weeks ago in malaysia .as a businessman i need this facility to work .other network used in the past worked fine . 25p to call customer services is scandalous .if it wasnt for needing to keep my number i would have left xxx for good !and 2 calls later to you and the simple issue is still not sorted out could not solve problem customer service is quick and excellent also british call centre is a big help was on hold for long before speaking to an advisor , and got the answer very quickly , excellent service all round because i 'm stiill in no better off you oblige me to log on & cancel my dongle via your web site &then fail to action it wasting more of my time &money to phone u ! ! then refuse to compensate me ! cause i got good quick polite customer service and all sorted in one phone cal l problem not fully solved .but adviser pleasant enough . good service .thank you thats 4 questions !i think overall xxx provide an excellent service !thanks resolved my problem quickly and in a cheerful manner the gentleman i spoke to was quick at finding the answers i needed , he was polite and patient .very helpful , i always recommend xxx , ! i need a new battery for my phone as it has failed within 6 months , was told it was out of stock , advised to buy one from elsewhere or call blackberry to ask for one , who then told me they would have to charge me .very poor service again .i used to recommend xxx to other people due to their excellent customer service in the past .now 2nd issue in as many months that is going to take a while to solve again . cos o2 is **** my online account had been removed , xxx 's response ... oh . you have not dealt with my problem ..your rules are illogical .your cust services lady did her best ...hence the score of 10 on q3 customer service awful failed to resolve problem . the person i spoke to was very quickly able to get all my details to hand and answer my query . very good service and advice . cuz i frt they did good very happy with ur services i taught as i was looking at your price plan on the net , you could not offer me , as a valued customer a good deal . continued problems with inconsistencies around billing your agents have absolutely no idea how to deal with business customers .planning to move the company mobile contract away from xxx . excellent service . the young lady i spoke to was very good with her instructions and very pleasent also the advisor was good .he solved part of the problem but then told me to send an email to nucresolutions to ask them to fix it .they previously emailed me to contact 191 .i feel like i 'm going round in circles . had a few problems last year and very poor in sorting it out dont care attitude ! friendly curtious willing to help listen and explain if any problems the lady i spoke to was very helpful + very polite .explaining my query very well .thank you . no extremely helpful lady and communicate 2 each other very well easy 2 talk 2 friendly , efficient and precise . very good all round the person could n't help because even tho the advisor was good i still have to go to store to answer my question which is difficult with my job so will have to wait till i have more time to go the local store i have been very happy today with adviser and how things have been dealt with today .however i first raised my problem and query 2wks ago told manager would contact i 'm 48hrs but no one called .i have been customer for over 4yrs always been happy until this .hopefully things will be resolved . its not good customer service . xxx made a mistake and failed to either understand the issues or address them swiftly and accurately .the operator did n't seem to fully understand the issues and i wasted a total of 2 hours sorting it out . because i kept getting told to call back which was a hassle ilike the service thats 4 questions ! quick fone call .job done . third time of making the same request but guy i spoke to seemed to know what he was talking about was n't service excellence , was n't bad , information given , polite and friendly - advice - ask why asking for contract end dates - what is the client considering ? the advisor resolved my query immediately , she was professional and helpful , excellent customer service .i , the customer felt fully satisfied , value for money .my sincere thanks to the advisor and to xxxphone . my money is still lost at xxx and no one is able to help .i have emailed my bank statement proving payment yet this also has been lost .now told to go to shop .very unhappy customer not happy with the phones we have .always having bother with them , not happy with the way use have dealt with the problem ! cause i was happy with the service extremely impressed with the level of service and advice from cynthia in your reading oracle store .she 's a credit to xxx ! good service knowledge of product and helpfulness very helpful and friendly staff great customer service by the lady i saw in store friendly , helpful service got me the product i wanted . good advice and quick service . overall good but did nothing to above standard deal to keep a long term customer i have a new phone .it now works with only a small amount of faffing all well done because the service was professional and very helpful .i 'm fully satisfied with my new phone and price plan . v good experience to answer your questions excellent service saved me money .v nice person . i went 2 aylesbury 2 change my mobile . just a good experience good service on the cheltenham shop .good staff because i was happy with all aspects of service i received in store i was very happy with every aspect of my visit because the staff were helpful and friendly its a score based on service ! ! no i gave the ratings as i felt that was the service given . sales person was excellent and i got a really good phone which is just what i need it was a good experience and i got what i wanted . over all very good attentive and informative very good polite helpful service was a helpful and courteous young man who help with 2 phones and saved me money the long run the reception and attention were classic and the promise to start my phone within hrs was kept . pleased the way things went only dissapointment not enough information about new phone because i thought the service was ok i had a good service from yous he was personablehappy proffprecise helpful , knowledgeable , helped me set up phone .polite , friendly , honest . it went very smoothly , no probs no friendly and helpful .got me a cheaper deal i was about to switch to 3 for a new phone , they made it hard , your saleman in the shop made the upgrade easy . well i said that because i used xxx all my life and im very satisfied of it no reason . the reasons r jess at vf banbury was so helpful and knowledgeable n i ve been with vf for over 12yrs with no probs chat because u are always they when something goes wrong thanku no i am new to xxx and this was first contact with you and found it to helpful good service i am a long standing customer the reason i have not changed networks is quite simply your service has always ben first class because thats how i rated them because brain was amazing .the rest of the service i received on other occasions was complete rubbish very polite n proffessional service the representative was very well informed , therefore was able to assist me straight away this has not always been the case with previous experiences that i have had .he dealt with my inquiry as well as informing me of the next steps and what to expect in the future satisfaction , the problem i had was not sorted untill my call this morning , the man needs a star the website offered an upgrade service that i could change my phone in april '12 .i just checked and you have withdrawn the offer without notice prior to april .now i have to wait till may '12 .i may change from xxx problems not resolved , my phone lost signal ( again ) half way through the call and no one from customer services called me back ! ! ! none very satisfied with assistance received this is 4 questions .the reasons for my dissatisfaction are that a ) i had to give security details on 3 separate occasions b ) that each time i am passed along to a new bored and disinterested person they do n't bother to find out about the last discussion so i have to go through everything again .c ) to make matters worse there was an extra link in the call .for something that should take 5 mins it takes 30 .i need to get back to work .furthermore i have an 18 month contract but my phone that does not work is only valid for a 1 year warranty .ridiculous that xxx with their spending power does not do better for its customers . i still have a broken phone an no solution at all because if u looked at the reason y u were called from this phone u d c that its because u ve cut my parents 2 business phones off and do n't think u ll get them back on for another 48 hours through no fault off there 's !so now u leave my father 60 miles from home trying to find a place where he 's to do a job with no contact ability !and u expect us to b happy with this !then to top it off u wo n't even divert all there calls to another number !cheers ! unsatisfied with result after over a decade of loyalty will b moving to another network excellent personal service with a vedy complicated problem - well dine and thank you ! no solution was found and no evidence to support your decision . friendly , efficient and helpful young lady perfect service .shame no freebies ! ! it was a very good service i received on this occasion thanks no one was able to give me a satisfactory answer as to why i was able to receive texts in brunei but was unable to send them when my daughter who also uses pay as you go xxx was able to send and receive texts from the same place in january . aggressive and hostile adviser and unable to satisfy my needs was kept waiting although the person taking the call was very helpful .eventually received a solution by email but contents were not appropriate .also had no email access at that time . answers all good . good service overall good service just someone sent me a txt saying i was overdore on my account but am not only just sorted problem following a further 14 calls because vodfone could not organise a ...... it 's not the quality of the advisors , but the management system that falls down every time .this is the forth call and still not resolved , i have better things to spend my time on and wasting time replying to your text messages . 10 for your adviser who was polite and efficient .the reason that i only scored 7 on the other question was that it was an accounting query which is important in a way but not of significance to xxx products . bad bad bad bad horrible horrible price plan errors and miscalculations from prior service calls the service was second to none .very polite and professional ! i have this conversation on a monthly basis with you the hard copy itemised bill never arrives despite being contracted for and i m told bill is correct when it is not i wish to take out a second contract but do not wish yet another action replay on a regular basis answered my question very quickly ! spent a lot of money with you over the last 10 years and you need a fortune to get out of the contract because none of the information i recieved was helpful to my enquiry , the advisor seemed very disinterested in the call and this is not the 1st time your telephone service has failed to resolve a query i had made . its always easy to talk to one of your ppl and they always seem to fix the thing you have phoned for very helpful had to still go online and send an email advisor seemed to want to go the extra mile ! i already did that no i h@ve been h@ving few problems with w@ges bein l@te so my p@yments h@d 2 be bit l@te but u h@ve been very symp@thetic of this +h@s reelly helped th@nks orange because they very helpful the gentleman i spoke to was very helpful . your operater was very polite explained everything clearly and was very helpful . i 've never had to talk to an 'adviser ' before , but i nonetheless disapproved just to highlight my dislike of the poor network coverage as a whole .it 's just not consistent ! the rep i spoke to was very pleasant & helpedme to understand my bill & query quickly & built up an excellent customer relationship friendly adviser who understood my problem and explained options to resolve the issue very well problem still not fixed , 30 minutes after only called to pay my bill , just mentioned about my simm & adam said he could sort that out too my problem was resolved exactly and quickly in the way i wanted . the adviser was very helpful very clear & easy to understand & i got the information i needed after six months of trying to copies of my vat invoices , he simply sent them by e-mail and i paid my bill .why oh why could this not have been done when i first asked in november ?points out of ten for xxxphone = 1 , points for customer service agent = 10 . still waiting to send photos still cant send them phoned up twice for them to send me the settings inconsistent with shop info .unable to give answer to my question .expects me to take contaminated phone to shop .hope they enjoy it .the insurance is poor value for money as the service is unacceptable . dident get what i called for nobody answered the phone within 13 minutes and i have an on-going issue with xxx . i 'm not satisfied at all ,my dad is still with out a working phone ( 07831281587 ) that 's over 24 hrs & four calls to you ! ! ! ! i 'd rather a supervisor rang me so i can explain , according to the advisor i spoke to for over 80 mins , i 'm expecting a call back from xxx within the next 48 hours the staff member was fine but so was the previous one .and this was a problem created by xxx kept gettin passed 2 different people and put on hold .repeat my info to everydifferent person . you 've had your 3 answers ...this would be a fourth ! ? could n't hear and was n't helpful and got cut off network provider could not transfer ballance an bolt ons nothing because u u never sent me my settings for my other phone yes because xxx were very helpful and prompt . i rang up got straight through to who i wanted to , they assisted me in 5 minutes and are sending out the required part , very helpful and quick assistance !very pleased ! great people but problem not resolved ! i found the operator curt and unhelpful . was not good listening very satisfied love my i phone ! ! ! delt with quickly but had message to say block has been removed but still dosnt work i already have in the first message i had to make 2 phone calls to same department ,transfer 3 times ,same security question but finally chloe team 666900 that solve my query n problem friendly , quick & efficient . i am very great full for xxx services !thank you ! advisor was very helpful , friendly , efficient and polite .phone replacement turned up quickly and without hassle .not in absolute perfect condition hence not 10/10 i 'm not sure hopefully the booster box improves the signal xxx met me halfway re the cost i just thought u were very helpful poor service regards upgrades the reasons for my comments is you were absolutely disgraceful in your attitude and treatment to me over the first 12 months of my contract .i had to threaten to take legal action which i started for you to admit fault and correct the situation .you have lost my loyalty forever .now you are just like any other mobile business .a service provider and i use that term in jest .let 's hope no more **** ups . helpfull quick and english speaking very helpful and helped to resolve my issue the service xxx give me is useless and i 'm loosing money and clients because of the xxx network .the issie was not resolved , i did not even got a callback in 24 hours.the adviser was polite and nice so i dont have any problem with her .actually she did what she could andthats not her fault that she could not resolve my problem as it is a technical issue . did n't get anything resolved , after almost 30 minutes on the phone !asked to speak to a manger and nothing happened !i feel there is no customer service ! no i like xxx the lady i spoke to was very nice but the reason i had to phone is that you carnt get your act together and sort out my direct debit and take the money out yes their is alway money in their to take out but fingers crossed its sorted for next month and if you could sort out my cover at bracebrige heath i would be very pleased thank you she was very rude and said she was getting frustrated with my call .shereluctantly agreed a 10 pound credit which i am doubtful well be added to the account ( i hedge checked online and it has not yet been updated ) .shedid not understand how xxx charge vat and was very impatient this is because all my calls are treated with respect and care xxx has uk call centre . very helpful nothing 2 much trouble helpful advisers but unable to deal with problem as needed to be online bec iv bn with u 10years and u never gave me free txs and free web !or even credit !so thats y im thinking of going 2 02 ? customer service is none existent ,repeated errors , wrong information i was previously misled by other xxx staff on same problem costing me serious lack of communication abroad so waiting to see if will be fully sorted this time am satisfied happy with customer care team . could not help at all as i downgraded the phone contract in store where i was assured that my data would remain in my contract .the data allowance was removed and i have been charged for data which is unacceptable .now i have to travel to the store again .terrible service in store and on the phone it was a lot of hassle to get the internet but i 've got it now and it works very well , also the people were all nice pleased exceptional and outstanding customer service overall my enq was answered and the person was most helpful i called to resolve a problem with sending picture via text it is the second time in two weeks & i still have the same problem . it 's the 2nd time the helpdesk has given me incorrect information with regards to insurance .i was told i did n't need to report stolen phone to police which was wrong and previously i was told my phone was not covered for water damage when it is . advisor was fine once i got to him , left way to long waiting . sorry no just how i feel ok please see you file the records will .showenough .please send me a deadlock letter by 5pm .i believe the customer service to be a disgrace especially from trish . my query was n't resolved ! prompt service , executed correctly , friendly on the call . because he was polite , understandable , and answered my questions . : ) very happy .with service excellent personal attention and co-operation well mannered and politeness was spot on could n't ask for a nicer service well done xxx too long to explain .an e-mail of complaint will be sent shortly detailing everything first class service because i rate xxx as the best company certainly .the advisor was fine but problem still not resolved ! ! ! !after 3 calls to customer service to get the restrictions lifted when using internet the advisor says `yes ` all is good and should now work .and the last occasion i spoke to steven who was adamant the problem was resolved .so much so that the text i received to tell me the restrictions had been lifted , told me that the restrictions were now in place ! ! ! ! ! aggghhhh !! .i am not happy !this phone is my business lifeline .xxx is failing me .please fix .thanks .mark ewart . service was ok , just wanted a sim sending , not a 10 as ive not recived yet , no probs tho because i did n't get my queory answered call handled quickly and efficiently . i have ! my phone was changed due to the phone not working properly and i forgot my media card in there .i wanted it back and asked the rep to help me .she said she tried but i think it could have been resolved ! neal the operator took us through the whole procedure .very clearly and precise and we understood him very well we give him20/10 thanks neal job well done although this time xxx appeared more helpful in the past the service has been appalling . answered my question quickly and in good humour . because you asked me ?and a good service ! happy with xxxphone - husband on orange changing 2 iphone with orange as business deal-not my choice : ( you was very helpful for the situation , and give me really good advice throughout the conversation , you handled the call very well , and you 're really good at keeping the customer informed with the matter thank you . resolved my issue and was very proactive and polite great all round service been with xxx for over fifteen years with same number .good reason , yeah ? problem dealt with really quick and easy and call answered very fast too very quick n efficent because i could n't get through to a real person .after going through the automated system which did n't answer my question i tried to speak to someone and then the line just went dead - all very frustrating as i then tried to log into my account and could n't get on the website ! was happy with the service this is 3rd or 4th time had to phone to sort out 1 simple query fantastic service good service yes because very helpfull and the lad in the xxx shop in wolverhampton was excellent simple answer and immediate reaction my phone is n't fast enough for what i want , and i am not aloud to upgrade to an iphone 4s which has really disappointed me low rating first because website allowed me to order unsuitable product .xxx agent handled it well just very helpful and polite was very polite and helpful the service is good .the only gripe i have is calling customer services should be free or allowed you should be allowed to use your freebee minutes as the customer has still paid for them . got the answers to my questions , easily and quickly and in a friendly manner your advisor could barely understand me .was n't listening when i was trying to explain to him .but that 's what you get when you phone a foreign call centre the lady i got was very helpful and under standing the reasons being more helpful of which the phone help team were sorted out my complaint more quicker than the email team thank you to chris rainey for his help in this matter the service rec was very good totally appauled with the service ive recievd all the times ive calld gna find a new provider i phoned up as couldnt recieve message 's the lady on the phone was helpful and explained what i had to do and i followed instrution and was a sucess i want 2 sim cards on the same telephone number ( so i can change phone and people can still call me on the same number ) but this does n't appear to be an option from xxx because wantd to know if i could change my number but you have sent me a new sim card out to me my issues resolve quickly . because i have n't had any problems with my services listen to the recording ! the service was quick , helpful and resolved the issue . i actually got numbers wrong .although the person who dealt with my call was pleasant .i was left waiting a long time an never got any where with my question that i asked .youcharge me for supplying a service yet i could not use my phone for many many hours .acomplete evening and night and the next day morning an you will still charge me yet the only answer i got was that there was problems with 3 g .im not happy at all with this .so disregard my answers . cause u were quick operator answers all queries yes , i got transfeered to a voicemail , left a message and no one has called me back so got absolutely nowhere very satisfied wit the service over the last 18 months , the handler i was talking to today was very gud and told me exactly what i wanted to no , i have had a lot of trouble from xxx costing me a lot of money and will be leaving as soon as i can because before i had my up grade and changed my tarrif i used to get unlimeted internet and asked to swap back to my old one and still paying more for my bill than i used to x excellent service from the adviser - helpful & courteous - a++ + the advisor was very friendly very helpful and talkative made the call easy the first customer service lady i spoke to today ( palula ) was very unhelpfull and un appolagetic .second lady was v good .i will be canceling the rest of my contracts and i was going to take out a new ipad 3 contract but i 'll going else where now . aways helpfull and at hand you have came a long way since iv been with you .nowaiting either heavy sound operator . pleased with the service for not bein told the truth by one of yr fone sellers , and no one wud do anythin about it , it wil now it wil cost me more money ! i had a bad experience with a member of staff from warrington( dominic ) and after speaking to really good call staff in northern ireland and their manager , put in a complaint about the warrington staff member , paid my bill ( which was the initial reason for phoning xxx in the first place ) was happy with the service and portrayed it to the sales manager in ni call centre .4 years ago , ni was the worse xxx call centre and now after my experience , warrington is the worse due to dominic being extremely rude and patronising . i found the lady really helpful and explained things now wat do i get for doing it x lol wanted to set up picture messaging .operator very helpful but my phone was not listed so had to go to the samsung website to do it random as per ma previous and current experience ok helpful very good knowledge answered all my questions .very pleasant person i was happy . very helpfull thought that the customer service was great thanks rep was helpful re tech issues .xxx generally not impressive , expensive , unresponsive , and try to financially rip off clients .i would recommend this rep , but not xxx .i intend to leave xxx shortly . i have a phone that does not work properly i rarely get a signal and i 'm stuck with this useless phone until september i will not be staying with xxx after that time and i have been a customer with yourselves for 8 years now not happy ! ! ! happi with help i got 10 did not rcv txt instructions .how 2 set up fone 2 rcv pics . the ratings are high due to the advisors helpfulness . very helpful and sorted out my problem sigh .i am still unable to receive all of my emails . no offer to help am happy with what i have experienced with xxx so far . got through to some1 very quickly and he answered my questions quickly and effinatley . because the line kept cutting out like he was abroad , he put me on hold for a while and come back with the wrong reply because he did not understand what my query was and i still have not resolved it with what he told me your team misled me to believe that i was getting an early upgrade but really was only interested in sharp practice , i may well take this further ! very unhelpful uninterested staff because been waiting three weeks on a message to get on the internet and still no got it and a have phone 4 times great service this time , advisor was very helpful took 3 attempts since arriving in malta till i could use my phone , 24 hrs later .after each call i was assured the problem was solved . i have no reason to think anything but your bad about the way my enquiry was handled today but i am still not happy that your staff member at your carlisle branch had not cancelled the family and friends paxkage and as they were the nearly always the folk i phoned or texed i really was paying the ten pounds fifty pence for no service and i am going to leave a complaint at the carlisle branch the next time i go to carlisle as i wrote i thought your service today was very good he was from thatto heath .very polite , and really helpfull .give him a bonus ! satisfied with service . the question i had been given by the xxx website was not the answer given to me by your help desk . the person i talk was very gd but still dont understand why i couldnt do that myself the person i spoke to was helpful but the issue still has n't been resolved phoned on friday 9th was told a new sim would be sent i d get it on sat stil not arived phoned today sending sim to arive tommorow the person dealing with my issue was very helpful an chatty and helped me understand how my bills work from month to month . all ways seem 2 get lovely people who go out of there way 2 hekp u and solve my problom very happy with xxx stopmajor s kavas my situation was handled quick and simple your services are good and the staff ate polite but the constant phone calls and text ate very annoying very professional and custoner friendly , please give him the feedback ! no gd well i have had issues in the past with xxx and my issue was solved straight away and the adviser was very helpful poor network service , passed to another department , call dropped with no call back .in the last few days our mobile numbers have n't even registered on bt landline call - sunday no call in and no call out - sure signal unsure and mobiles too please call 0871 739 1234 to discuss as its now tuesday and not even friends and family can get through .post code sa174ld very happy with the quality and speed of your service 10 out of 10 because your staff are rude and they lie problem not resolved & passed on to another department who may get back to me lovely girl on phone very helpful the query has not been resolved at all to my dissatisfaction - i think the advisor wants to help but it seems cannot i am with u for long time an my family an u looking after us an any time is any problem u fix it an i am happy with the deals we got ! ! keep up the good work ! ! as always very polite the girl i spoke to was friendly and had a good telephone voice , clear and precise and friendly already done so passed from dept to dept and lady cut me off .the gentleman was v helpful did not resolve my problems .xxx are great at taking your money not good at customer service .terrible ! i was not informed i would be charged for delivery of my upgrade when i arranged it hence i was not happy with that service .today you agreed to waive that fee as i was n't informed .this service was swift and i was very happy . xxx phone are expensive and all your phones are second hand every time i phone up your systems are slow if you spent less money on f1 then my bills mite not be so expesive my phone was stolen in india and the help and quick response of your staff was very reassuring .thank you very helpfull just the length of time that i had 2wait ,otherwise would of said 10 . great service however waited on hold for 4mins ...this needs to be reduced . because u sorted my problem out strieght away stephen was very prompt and courteous in his clearance of my payment which reflected a much better service level than i have received at times last year so true compliments are due - kt your questionnaire has pre-epted the call from customer service to resolve the query i am a big user with xxxphone , large bills , i work in ireland a lot , ca n't always get through to pay bills , pretty rubbish , should offer me upgrade for free , when phones change , i think that 's fair , not having to wait until time for upgrade , i need to be informed chap announced his system had frozen .transferred me to a colleague and i was cut off . the matter was dealt professionally and quickly . just no re pore very pleasant very helpful but will take a day or two before i 'm sure advice has achieved desired results so ca n't give full marks yet it was good service i was not understood properly and nothing was done to help me it took 6 phone call talking with 7 staff advising different ways to fix problem while i needed to confirm my identity every time and explain my problem again and again , started from 10am till 2.30pm .it would be nicer if i could talk to same staff for the consequence of his/her advice . quick efficient and resolved my problem .also appreciate uk support ! the guy i spoke to was courteous enough .however , company policies he tried to defend are absolute rubbish , so i 'm happy with the rep , but very dissatisfied with xxx . the service i have received over the last 14 days has been appalling . bit slow to answer query but otherwise polite friendly and helpful website did not respond . i had trouble with my blackberry about a month ago .it went for repair .xxx said they would send a temp phone stayed in for it but it never arrived .same thing happened again .got new phone then the temp phone turned up about a week later .xxx had no record of it and said would credit my account .bill came but no credit .first call centre guy cut me off .2nd guy credited my account .got the feeling if i had n't remembered i would never have got the credit . spoke to an english speaker ,and got problem solved quickly efficient , polite and helpful first call of two that is , had to call back after having the phone put down on me after 12 minutes of the handler .david not knowing what he was up to!disgusting ! dealt with the enquiry quickly and with humour ! exellent service .... understood what i wanted & dealt with it well .polite & friendly x your staffs are not helpfull at all .even the manager dont speak with me very pleased with the help and assistance i received both today and last saturday your service to me as a customer for over 10yrs is bad your very helpfull when selling a product but when there are problems and issues your service is appauling unless its going to put more money in your pocket the lady i spoke to today was very nice but my last call to a male was one of the worst tel sales people i hav ever had the misfortune to talk to i work with the public and wouldent dare talk to a customer like that + htc phones are now well known for there poor quality and failings so it matches your overall company performance i have been with orange tmobile and many others and by far xxx are miles ahead especially in the customer service departmnent .they are tollerant helpful and will go out of their way before passing the problem round or pushing it somewhere else .i will always stay wit xxx phone business and i think they take their clients seriously .there was a lady called tullula today and she is an example to any customer service department becus she took the frustration out of me was patient helpful and polite .i hope i spelled her name correct and i hope she gets rewarded for this mention and her efforts .well donr xxxphone the best by miles - thank you aic legal services ltd no i did n't get my question answered but it was a problem at my end .but the girl that dealt with me was very good and cleared things up i rang up 3 times yesterday to ask for itemised bill for august and september last year and was told they would email it to me . 3 different people said it would be ok to send by email then today when it still had not come through i rang and was told they cant email that and i should not have been told they could .it is now being sent in post but i cant be told how long it will take to arrive . really poor signal and customer service my phone has not been working for 6 weeks you have a history of promising and not doing ... i am losing faith in xxx ! because they were fast and very helpful very satisfied ( personally never give a 10 ) good quick service a simple request processed quickly and without process breakdown .as it should be .p problem was supposed to be solved yesterday ! person i spoke to was very helpfull but as i said the xxx mobile 555 blue payg is rubbish would definately not recommend it how long u got most terible mobile network ever because after two emails ,and two other phone calls , i firmly believe my problem is now resolved i hope . was very quick and easy because it helped me out with my phone never had problems with xxxphone .questions answered quite promptly just thought over all was gd got wot a wanted sorted thanks xxx provides excellent service & excellent coverage worldwide ... no it was quick and she was polite and did what i needed to do in under a minute perfect much faster and all round a better service than with the automated system phone staff pleasant & knowledgeable .shop appalling .needs ` sorting ` as rivals on same area will tell you . first she did n't know todays date .she did know the answer to my question but had a problem explaining , but she managed eventually problem solved . dealt with my problem straight away the advice i got did n't work no they were very helpful and solved my problem without any fuss excellent and consistent one on one customer service responses from xxx uk did not solve prob sold a lemon0nokia phone still connect probs sure sig not enough bb speed because my questions were dealt with in a friendly helpful manner do too me suffering the loss of signal for over 7 week a good friendly helpful service that answered all my needs overall i had an above average experience with your customer service and sales service nice , competent , quick , the bast conversetion with customer serwis ever always have kept my pleased with the service no the person i spoke to was very friendly and sorted out my query very quickly did what i asked and quickly i had been given god service thanks because i like xxx and you mite be very kindto give me some credit coz a have been with yous for 8 years and a love it bcuz i like ur service .nexttime give me better deal .so look after ur as well .thanks . very good polite service with issue solved quickly because xxx is the worst phone network going . i still havent received my puk code so i can port my number ! ! ! ! ! ! ! ! both problems were the result of xxx staff errors and had to ring diff number to get resolved again ! very pleasant person but only solved 2 of my 3 problems 3rd one is still on going . hopefully i can get my reward waiting for email at present fantastically 1st question rated 5 as had a lot of nuisance selling call 's from xxxphone to extent i had 2 ring and complain last year .do feel xxxphone looks after new customer 's more than exciting customers .question 2 not sure if problem is sorted yet .question 3 spoke to a lady when i first reported problem very helpful and no problem understanding her unlike man i spoke to today call answered quickly .querie dealt will quickly and politely .great service . i have been with u for many yrs and no matter what problems ive had ,xxx have always stuck to your word and advisors always very nice and helpful .:-) 10 the person i spoke to was polite and helpfull xxx never do what they say they will always chasing them up ,fed up with there **** regretting ever joining happy with service this relates to the call this morning to michelle at xxx i couldnt understand the man that helped me .engiishwasnt very good . have n't had a great deal to do will customer services so it has to be an average rating last advisor was very polite and professional .kept me informed of what steps he is doing . my query was delt with very quickly and i had the outcome i wanted . no i hate xxx you signal is terrible and your customer service is terrible .i cant wait for my contract to end so i can change tarrif good overall service and helpful and polite adviser good service really pleasant pearson , friendly and answered all my questions with ease ! service was superb promo@hotelbono.com adjustment of contract without informing the customer ,inability to supply appropriate courtesy phone ,inability to properly answer questions outside generic answers because i 'm not happy to have a text sent through to me saying my bill had n't been paid when it has and i have n't even had an apology , xxx - providing consistent poor customer service , even to brand new customers . the advisor i spoke 2 was pleasant ,polite and very helpful at all times , explained everything very clearly 596 pounds and 22 days for a refund is why goodbye the adviser was helpful and friendly , however i could do what i wanted due to some unknown issues but now i know . the issue is your system for onenet does not work q1 , satisfied with xxx , q2 & 3 , too long waiting . my query was dealt with quickly .the advisor was very efficient , polite and helpful .i have always enjoyed being a customer of xxx i was told something by an advisor which turned out to be false .this is especially annoying as it was a major reason for me joining xxx the lady was understanding and really helpful and solved my issues efficiently . really happy with the rep.did her best .mast is down in our area causing major problems so until that 's resolved we are really struggling with xxx service .s the call did n't address fully my enquiry which left me with a further call that i did n't need or require .this centred around the need to transfer my name to a new contract ! !this would potentially mean a new commitment for me .clear info regarding what he contracts would provide which is basic info of your services . intelligent , knowledgeable , patient and courteous service . the reasons for my ratings is because the advisor that dealt with my query was quick and efficient and helped me with what i needed help with . adviser was fine but xxx is rubbish at returning queries via their webpage . thats 4 questions lady expkained clearly thd reasoning behind my querie they handled it quickly and efficiently you cut me off was told one thing , then when rung back was told it was wrong so got to wait longer . the advisor was very helpful and was the first in the last 2 weeks to offer me anything like a reasonable deal on new phone .he was also the only one that recognised that i 've been with xxx for over 10 years .however , it still did n't equate to a great deal , as i could get a better deal elsewhere as a new customer .what a shame . because the customer services advisor , was flexible understood my genuine problems and came to a resolution that .helped my predicament immensely ! reason - i was happy with the service our bill seems to be getting higher and higher and we dont umderstand y at the min all explained clearly great customer service and feedback satisfied . my rating comes because your staff member was verey good at handleing my query you said only three questions but ok !the lady was polite , she was helpful and solve my problem quickly i felt as though she was a little condescending .in addition to this i did n't feel as though she answered my question with enough technical competence . hey dude ..thats 4 questions !all advisors i spoke 2 were very polite , helpful , cheerful , had a sense of humour + seemed knowledgeable .they xplained things clearly even 2 me who has a very limited knowledge of phones etc .the last lass i spoke 2 charleen( ? )sounded gorgeous ! no answered all questions and was helpful first class service .many thanks indeed . excellently handled . very help full i got the responses i needed very good girl i spoke to because the 5 different people i spoke to previously either by phone , i store and email were absolutely useless n liars and the recent gentleman resolved everything that he could even though i 've still got to pay for a non existent phone for another month which is completely unexceptable slow in phone return process , when upgrading not enough clarity with regards my new deal , not enough being done to keep me as a xxx customer . first i rang was given tasks 2 do on my mobile which didnt solve my problem rang again they put phone down on me rang again given more wronge information still got my problem my i phone is cracked on the front - i have been with your company forever and with my partner have 4 phone contracts with you .i did not realise i was not insured for damage .i was put through from xxx to a company who had no idea how they were supposed to help , what it would have to do with them and told by said company to google a solution .not what i expect as a loyal customer . been with xxx for years never had any problems staff aalways been polite and helpful arrived in hotel at 11pm that had btopenzone internet , could n't figure it out , rang 191 and message said no operator service to resolve until next day .resolution fine when i spoke to the operator i am really having problems with phone and network and have spoken to you before about this and was jest waiting and then just sent a new card which could have been done last week when phoned the member of staff was very helpful and helped with all the information i needed the man i spoke to was rude and told me that i was being 'stupid ' for suggesting that my internet was n't working anywhere in the uk .and he did n't help atall just told me there was no problem in my area yes , because i phoned up and ask why i owe 7 pounds to xxx family .in stead i got as totally different reason .which i did n't even ring up for . i called with a query and it was attended to knowledgeadly , efficently and promptly by a very polite xxx representative . no you sold me a sim that does n't work and my old sim has started working after i took out the new one .so your advisor was wrong when she said my sim was no good .you owe me a refund you asked would have been 10 but i was only paying a bill . confusing and conflicting advise was goin 2 refund my phone & didnt but sorted my other problem the adviser was excellent , but xxx 's service as a whole is poor . no awaiting on the phone when i want help .excellent staff every time .thanks fanaticism easy to deal with the adviser was polite becuase i 'm still stuck with a broken phone and the womens attitude was not at any good standard and makes me wonder weather i want to renew my contract q1 used xxx phone for years q2 wo n't know till next month if i will b happy ?q3 guy did his job but did n't actually / could n't help at the moment quick response and my enquiry was quickly answered query on bill and pay bill efficiency did not ask me why i am leaving xxx ! helpful quick easy and got all info needed . the operator keeps trying to tell me that you do not offer a particular service when i know you do .passing me from operator to operator ix not not the way to handle new business plenty if other providers out there i am looking for 5000 units and being treated like i do n't know what i am talking about .regards rod i was very satisfied with how quick it was to sort out my phone good all round . that 's how i feel excellent service but a little chaotic in the apple shop . my querys were dealt g00d xxx is better than other phone companies , signal and customer service . to long to text .please call me if you require feedback . just about gave us confidence the girl i spoke o seemed lovely , helped me with what i required and seemed very efficient .excellent my problem got resolved no time . staff stated i will receive my exchange phone today between 8am and 6pm , also recieved a text this morning stating that it will be delivered .i called customer services to see an estimate of when its due to be delivered as i had to arrange someone to wait in my house as i have work today .i was then told on the phone that it will not arrive today but tomorrow .i have recieved no message to inform me of these changes and now i will have to arrange for someone else to wait in my house tomorrow . there is hardly any signal where i live .it 's a shame to make and receive calls by standing outside in cold , not happy .; ( satisfied i didnt call with a query could better question was resolved reasonably quickly would have been quicker if your system was not rebooting when i phoned the problem is with your web site .since december 2011 i have been unable to access my account and print off copies of my bills for reimbursement of the cost .no matter what i try .there is a problem with this part of the web site .i enter the information and instantly advised that ` there is a technical problem , please try in a few minutes ` .i need this problem fixed or send me ,free of charge , hard copies for bills from december 2011 to the present . apart from the dropped call , the uk call centres seem very much more able to understand and consequently deal with customer issues , unlike the egyptian call centres cause i got the wrong information because my enquiry was dealt with quickly and smoothly paul was very polite n answered my question well very helpful no not got time great help and no problems with network cival , understanding and dealt with the problem efficiently ...thank u , i 'm a happy bunny:-) i 'm comfortable with xxx n customer assistance .thanks to xxx . so nice and helpfull was told i would get a new phone after my replacement i waited nearly 2 weeks for did n't work instead i have to wait for a repair again basic misunderstanding of my problem , feeding me wrong information .fobbed off . they were justified . very helpfull advisor unresolved answered all questions clearly and fully no told my overpaid bill wud be refunded within ten days when i called to enquire where the money was i was told i was not to recieve it , given wrong advise at time and within a two week period no one at xxx had the decency to let me know this was n't going ahead was not permitted to speak to a manager or supervisor about this matter .i have been a customer with yourselves with three accounts now for years but because of this once my contracts end i will be taking my business elsewhere .very poor cutomer service absolutely disgusted . my account is still buisness account .it has not been changed to standard or personal account .the advisor with whom i was speaking said it has been changed .but i still ca n't view the details of my account on the blackberry apication , it say that i have a buisness account that is why i ca n't view itm efficient , fast , relaxed my phone dosent work since one net got involved . no good service no hassle im not happy with the service anymore and im now going to take legal action cos xxx r the best network by far :-) business customer since 1997 .iphone faulty .told i will need to buy new phone . very good on things i need to know the adviser i talk to was i made a mistake by pressing the wrong button on 34444 which made my group bigger an was told there was nothink they could do am a single mum an could not afford it up untill now i thought xxx was the best thanx got the answers to my questions and good advice . very efficient and quick . you never fail me when you have to resolve any problems that may have arisen .thank you i was happy with everything all issues solved in a professional and friendly manner . ive been a loyal xxx customer for over 10 years and am always happy with the help i recieve . helpfull not overly impressed , was on simple call to ask about tarrifs which took much much longer that it should have , at times was left on hold for ages n at times when i was n't on hold , there was deadly silence for amounts of time .my question was how much it is to txt and phone ireland ......when i finally got my answer it was ` about a pound ` a minute 10 i am authorised on the internet to action any changes , change setting , view bills etc , yet on the phone i was unable to even check that i have xxx passport set up on my phone and that my husband has to phone through to authorise me to talk about the account . m$ y @hone -is corrupting and is oldm$ .i wish to upgrade early ,but was 9very politely refused . 45 mins to resolve one issue regarding your non existent returns policy . vicky the woman i spoke to was very helpful , understanding and made me feel at ease and confident in her .i am i little upset that your bytes ca n't be capped though . xxxphone have been nothing but trouble , i am considering buying out my contract . because the person i spoke to i found was very helpful & the query i had was dealt with very well i was very happy to give good ratings credit where credit is due i payed 100 pounds 2 my bill in feb in the xxx fone shop but i was n't told that because i pay by direct debit they would take that out of my bank now i have 2 get in touch with my bank 2 get the money back am not pleased about this changed tariff to acceptable price . not happy with xxx response to reoccurring problem i am good loyal customer and think will not be renewing again pleasant helpful staff , thank you swift friendly efficient service generally quick response and problem resolved xxx is the best he thinks he knows it all .no respect for the customer . i was very pleased with my call being dealt with very promptly .my rating 9 was on overall xxx as the reception of the network coverage can be poor in certain areas been with xxxphone for ten years and have always found that the few problems that i have experienced have been dealt with professionally and in a timely manner . good overall service the adviser was brilliant but i am not happy with xxx !due i want a upgrade my phone but you have got the wrong details so i ca n't upgrade ! did what i asked politely with no fuss for good customer service to improve target because i ask for content control off and he said it has been done now and it has n't no friendly , helpful , english ! pleasant helpful lady , explained simply what i needed to do .a painfree experience ! polite efficient and straight forward and speedy too ...very good pleasant and friendly advisor very helpful thanks not given correct info and explanation re : my case .inconvenience for me to be on phone 4 times without resolving my problem and many more reasons . because the team were helpful excellent service only with xxx ! i was happy with what i was told and how she replied no really dissatified with xxx since changing from 02 .dearer wrong billing cutting services when its your fault . the person helping me was polite , professional , helpful and informative i felt the advisor was a bit unprofessional had to spend hours on the phone over months and had to repeat myself every time i spoke to someone new i have been with xxx a long time .i 've always had great customer service and when money is a struggle due to my wages not being paid on time xxx have always been the only ones to listen and help me .extremely satisfied with the service i receive and i 'll stay with xxx and recommend them for many more years . very satisfied with everything so top marks .many thanks i spoke with an awful micheal who did not speak with appropriate tone but luckily i got an experienced , calm and respectful tahir who sorted my issue out .i got a mix of your worst and best .thankfully , i spoke with your best for longer . polite knowledgable efficient staff i 'm hard to please .however you patience and advice was good . the girl i spoke with was extremely helpful and sorted out my query fast and efficiently . although disapointed with vf , the call center staff ( the ones i can understand anyway ) have always been very helpful and professional . yes if u want to ring me . havnt the time ,got to get to work first call his computer was n't working and asked me to call back again .second call did n't explain costs of calls all that well just that they where when on holiday . rude and unhelpful cursed me not co-operative cos i was bored good , simple service very helpful i. cannot get my xxx setting back poor customer service in the past makes me wary when making enquiries you miss sold me the phone .customer service and tec supp do n't know how to unlock .i was told to go to nokia myself . i did n't receive the message i was told i would to activate my dormant sim , i can send and receive sms via my laptop , but want to use my dongle on my laptop , i will not be using this service again when my credit has run out quick efficient service because i was unhappy with the tarrif i was put on and is costing me more money when it did n't need to and you could not rectify it . poor service very poor service cos it helped me out and i did not need to worry i spoke to 2 people rhey were very nice n very well manered ulthough ididnt get the correct info n im still trying 2 get my wifi working the advisor was very helpful and answered all my queries because .i was very happy we the service well what it iss my bbm was supposed to go on but they cant help me so theree useless the problem was not solved i have several phones on this account and two are a complete waste of money just happy with service thats all thankyou i ca n't get my nhs discount added to my account i am not happy .i went to store with my payslip as it says on website .at the moment i am on maternity leave so i do not have an email address at the moment .i was not told i needed a corporate email address when i took contract out on 12/3/2012 .i would not have taken this contact out if it was going to be this much hassle . good customer service everything was sorted ! operator was very polite but did n't completely solve my problem as i could n't find a way to send a contact bluetooth . inconsistent information from 4 different customer advisers !long standing customer !disappointed ! ages for response to request & finally cut off ! the lady i spoke to was polite and explained things very well ,made it easy for me to understand my bill because i have a business phone paid for a iphone , been with u guys for years and still have to wait for weeks for phone to be assess .i need a phone 2 b turned around in 1 week .also i think if i took my phone into a xxxphone shop they should b able to assess if phone can b fix and if my phone go to your warehouse u should b able to allow me to go into xxxphone for a new one once u say it 's not repairable i have been with most of the networks and xxx customer care has always been the best by far and coverage is the best ! ! the advisor was extremely helpful and sorted out my query .xxx on the other hand completely mess my bill up every single month very helpfull the call was handled very professionally and tried to advisor responding to my quiery was very articulate and very patient with explaining the man did everthing i asked , actavated my number , then phoned it to make shor it was working told me what i wanted to know system worked efficiently the service was frankly appalling .i had tried to use the website was inaccessible , and has been for some time .upon calling the ` customer service ` i was diconnected twice after being on hold for several minutes each time .upon persuading the person to at least attempt to put me through to the correct department , i was then greeted with the message ` this department is now closed ` .once again i find xxx customer service sending me into a bout of rage followed by mild despair !thanks for asking . the service was the best and very informative poor customer service sorting my phone call ok xxx renwell no agent explained well but i think issue could be a general issue with this type of handset . happy with the service but not that happy that to end a contract that is about to expire you have to send an e-mail . good customer service ,friendly staff ,helpfull ,answered all my questions the guy i spoke to resolved my issues no problem at all .he was polite & knowledgable .big thumbs up for him . i found your service very quick to answer the phone very professional and helpful xxx is a shower .you solved the issue this time but you also caused it thru incompetence and lack of care .i will not renew my contract but who cares ? xxxphone never handle my enqiries well and are always rude well not having a fall service for 3 weeks fab service ! no i am not happy waiting so long for my upgrade and every time i call there is no flexibility in reducing my bill or changing it to meet my needs but the operator i spoke to was a perfect example of who i would like to speak to when i call your company he was helpful friendly and knew what he was talking about phone is not fit for purpose after only six months but to have it fixed i have to be without a phone for an undefined period with no acceptable work around because your warehouse is out of stock .this is unacceptable for the price of my monthly contract which i still have to pay even though i will have no phone . do n't have a clue an money grabbing people hate xxx ca n't wait to leave you the adviser was well informed and able to diagnose a problem correctly as well as being helpful and friendly .he took care to ensure that he got the facts and used his initiative to sort the problem out .where he could not do so he was clear as to why and set about ensuring that the situation would be resolved . answered the call quickly , knew the answers to my questions was friendly and helpful . good overall service the adviser was very helpful and most importantly english and easy to understand and vice versa my call was never resolved . they deserve top marks i have no network service on my phone and have to stand at the window to make a call and it cuts out this is no use and an inconvineince and no one could tell me when this would be fixed and i couldnt understand the lady that i spoke to i was just happy with what i was told . always get a good positive response , usually accomadating .and hopefully this will continue ! satisfied with service call was answered quickly adviser was polite , friendly and able to quickly deal with my request they was very helpfull i always get good service when i call xxx the adviser was very helpful and cheery .fantastic at her job very expensive price plan my opinions i have been happy with xxx but the first person who phoned me did not no why she had phoned i found that annoying but the second person very helpful very good service polite staff 1 was given advice by the handler which means i saved money and will definitely save time .i have never been advised about this before when i called about call records .i even got advice on how to access the info no overall a good service but nothing is perfect quick and correct xxx best all rnd service read my last text i do n't like xxx efficient quick helpful i did not feel that i was given the best customer service .you did not go out of your way to sort out my query . didnt resolve the problem ,reception is terrible , goin 2 try another network you have lied when selling new tariff .i will not be renewing contract and will put off anyone who require a new phone . it was a very good sevise no i 've lost interest good customer service because i 'm not sure if the problem has been resolved fully ? my problem is a lack of xxx signal at three places i work in suffolk - leiston , combs near stowmarket and at home in felixstowe .so lower marks for this reason .second question problem with sim not working was addressed but i was sent the wrong size sim so i could n't use the phone .i had to call and request another .efficiently addressed by adviser and also by the adviser activating the new sim . overpaying , oney taken illegally from my account , cancelled insurance , the list goes on/ lady on the phone was polite and did what she said she would was happy with the speed of service and how it was dealt with . sorted my problem while .iwas on the phone aftera couple of min because the adviser was very polite and very helpfull with the help i required helpfull better than other day still no pack code sent tho efficient good ,friendly service good service i i would recomend this service once u can get to speak to someone .the problem has not been resolved .operator we spoke to very helpful and pleasent . because most people have n't had any signal but apart from that the adviser who handled my call was very understanding . only half the info given was useful advisor went out of his way 2 sort out my problem . general feeling was all solved and very satisfied with outcomes i have a defective phone which u wo n't repair or replace , because it is out of warranty .i did not buy the phone , u did , so that is not my problem .i will b looking 4 a new provider when my contract expires in oct. my reasons for my ratings are due to me being a xxx customer for almost 20 years and would recommend the service received .resolution of today 's query took 2 attempts and the need for me to call again and speak to a different customer services advisor . lied to us great customer service , friendly and efficient .would recommend to a friend purely because of the great staff . first advisor was perfect and helped greatly , second was rude and not helpful . issues were solved above expectations . you answered all my requests , short and sweetly , thank you x all problems were sorted fast and information given was clear and well explained .a delightful person to speak too .thank you it was quick and straight forward courteous , helpful advisor my family and i have been on xxx for years and whenever we 've had a problem you 've always sorted it out quickly and professionally .i spoke to rochelle today , not only was she professional and knowledgeable but also very friendly , a real asset to your organisation and i would appreciate it if you would pass on my thanks to rochelle . i was not 100 % satisfied with most of the vodeafon services call was dealt with efficiently and quickly the advisor was polite and he explained my bill in great detail .howard was very efficient and resolved my querry .he also explained the breakdown of what i will be charged for various items . yes love the network and always very helpful very helpful and patient the advisor was helpful and friendly , sorted everything the advisor was very polite and professional , i am not very comfortable talking to people i do not know i feel quite nervous but the advisor i spoke to was reassuring and nice .i felt the problem was dealt with quickly and i was very pleased with the service i received so thanks :-) u r always wilin to help an got the service provider ur r no'x listen to the call she was most pleasant and efficient my query was sorted quickly and efficiently i have been with xxx for years and have always been more than happy with service & custoner care given . excellent help good service , xxx are ok as a provider went to the caribbean both handsets did not work !took four days of hotel calls to get them activated had to do a master reset been with you for twenty years and you would not reimburse my expenses very friendly , helpfull and tolerant i thought the call handler emma was very polite and answered everything i wanted to know efficiency of how quick it was done with no problems well done xxx because sorry made a mistake on question 1 i did mean a 10 the adviser who handled my call today was fantastic .he quickly understood the nature of my enquiry , quickly got himself up to speed with the history on my notes - and was then able to resolve the issue without fuss .he was confident and assured , a fantastic ambassador for xxx and an example of what customer service can and should be all of the time . poor customer service .poor network coverage .unhelpful staff within branch .paying for a service that is n't running to its full capacity i should n't be paying for internet that is n't working . was promised a new phone by one of your colleges and was told i was n't getting one by another i 'm a business customer and have been for many years when my contracts are up i will be moving to another network because you asked . sorry i ca n't at the moment berry pleasant , helpful staff my wife and son had both called about this problem previously so i was not impressed to have further difficulty ... your voicemail service is only the worst of the problems we have with your services ... jeff call me and i tell you problem resolved in an efficient and courteous manner was disappointed not to get refund as felt charges for texts absurd on my bill ... i dislike all the endless options you have to go through before reaching the adviser ... once i got the adviser he was excellent ... h because all issues caused are due to the fact my bill should of been set to come out of my account on the 1st but it 's been taken on the 29th so now have a missed payment account owners credit file this needs to be removed as it is not my error not very impressed taking wrong payment from my account adviser could not work it out when i explained my problem i have been with xxx for a few years and think the company are really good .i recieve very good signal status and all advisors that i have spoken to in the past and present have been very nice and very helpful ! you asked me i have rated you 0 for everything because you have failed in resolving my query since december thus making come to decision to leave xxx iv alway had good service from u bee with u 4 ouer 15 years and just uped 2 contract cos of the good deals good value 4 money and as a driver u got the best covarege tho room 4 improvment still a good few black spots thank u . good customer service it was alright , though services too a lot of time got friendly adviser .howeverfrustradedby xxx no you have n't got good signal the guy i spoke to was excellent .very confident within his position .friendly and helpful !give him a huge bonus please !very pleased indeed with his help ! should not of had to make call in first place .but did sort it out tried to pay my bill through the automated service , call disconnected after being put on hold , called back , was put on hold again , then put through to a human , when i attempted to speak , noone replied , but i could hear 2 men talking and laughing in the background , awful service , will consider changing networks when my contract expires in october you have been charging me since july 2011 for a line i have n't used and did n't want .your assistant was less than assisting .sad to say , i signed up for 24 months so have over a year to go before i leave you .can't wait . the reason being was i asked if a block or stop a person from contacting me from the number that i would have givern over the phone i needed help with my bill as im not very well off at the moment .and you very helpful and it was very easy to organise a repayment plan . yes i thought t person i spoke 2 woz friendly polite happy n gave me some gd news about t freebee wkend i asked why my bill was so expensive and was told the reasons why , which was fine .but i explained i am having financial problems at work and struggling to pay my bill and i wanted to reduce it , bearing in mind i 've been a customer of urs for 7 years , i was told nothing can be done and i ca n't lower my contract .i will not be staying with xxx once my contract is up .too expensive . 10 customer services were very polite , friendly and helfull. i commend the xxxphone network for thier services .thankyou . very satisfied the problem was dealt with straight away in a very friendly and pleasingmanner and kept me informed as to what theproblem was and how shewas dealing with it at yourend .hence . 10 out of 10 overall i was very happy with the person who helped me and they knew what both i and they were talking about .much better than the other networks i have had problems with .well done xxx ! my query was delt very nicley and quickly .i will definatley recommend xxxphone to my freinds and family . problem was sorted out or should bee within 24 hours . i do n't know what does rating mean am not happy with service some of you given on the phone wrong infomation like the lady spoking to me last thursday . i was really pleased with how he spoke to me he was polite and very helpfull which made it easy to comunicate and he managed to resolve what i had asked . xxx great .advisor great .only 5 for query because its a hugh error that i 'm paying for two numbers i do n't use and that the advisor says it can take up to 48 hours to hear back from you . a very good adviser who pointed me straight to the problem .... job done helpful staff but couldnt resolve my query fully due to company policy . customer service is first class . i have had to call xxx 3 times since friday about transferring a mobile number , i have been told 3 different details about it , and am thoroughly not impressed with the service overall ! ! i 've been with xxx for a number of years now and i 've never had any problems and the staff have always been friendly and helpful as he was today i was promised a price for trade in was given a different sum ,lied to get a sale not good ,and when u call to complain your passed around and no one sorts it ! ! ! very bad do n't thi nk i 'll renew my contracts next time . the service was good and the advisor was very helpful . happy i swapped to xxx from o2 as i expected better network service .that has n't materialised - it is much the same so i stuck with xxx but i was on an 18month o2 contract & so would have been able to upgrade by now & so was looking for some flexibility from xxx to let me upgrade now as my phone is n't working so well , but there was no flexibility and so hence i 'm not happy & wo n't be recommending xxx or using you for my company employee he dealt with my call courteously quickly efficiently and more importantly solved it . promised pac code at 5pm would arrive in 2hrs , still waiting ! competent cs skills displaxed and eager to help with issues .hopefully resolved . very helpfull very good customer service and question answered satisfactory 1 ) calls to xxx customer services are regularly cut-off/dropped especially if the representative does n't know the answer ; 2 ) other occassions , calls are wilfully passed around to wrong departments - another procedure xxx representatives use to drop calls ; 3 ) though i try and avoid calling xxx customer services as much as i can , there are presently issues with the physical product xxx provides - namely the onenet service i had to call twice to change my address because you were still sending the bill to my old address !the adviser was very good ! after we were off call internet bbm and blackberry app world didnt work the adviser was very nice and realy helped me not happy with the service .been chasing up from last two weeks with regards to an issue and no one is responding back . it has taken 3 days to get me connected and 4 phone callsother than that very helpful dead good personal customer service .friendly , helpful & considerate no very helpfull and polite that 's 4 questions ?: ) very helpful and polite lady who i dealt with ,who explained everything clearly . i was dealt with in a very understanding and pleasant manner thankyou i was promised literature 4 improving signal & was told 2day 2 look on the internet !i dont do internet . he was very helpfull because my claim was handled straight away and then a new phone dispatched the next day . the lady could not refund text costs that i complained about .it seems very poor service that companies can send me unsolicited texts that i am forced to pay for . i live and work in central london and yet more than not it is impossible to get signal and this has occurred on a number of times when i needed the phone in an emergency . simply because the 2nd and 3rd person that i dealt with were really helpful straight to the point .while the first person just passed me on without even telling 2nd person my reason for calling , so found myself repeating myself to 2nd person but apart from that overall service from 3rd person was excellent .thanks problem handled well so pretty satisfied .could have been 9 but like to leave room for improvement . very helpful pleasant customer service advisor , quick and efficient . 9 very quick and polite because the service so far has been good and your staff have been very helpfull do n't no steff was really friendly , understanding , knowledgeable & funny .she made my day . the issue was not resolved and i had to call to the customer care twice , but only for the second time i got a proper advice . as i think it 's fair i have had nothing but trouble with xxx and when i ring someone to solve the problem i expect it to be sorted not to ring back 3 times and still get no where i rang previously and although helped not resolved i have now been given information to help me get a solution although i do have to go into a xxx store & the staff are usually clueless arrogant or patronising so wish me luck with that . great friendly service you answered a my questions for me ive been with voadaphone for many years and have no complains only praise i told your adviser already , you are a big company and not suited to the smaller user anymore . i was very satisfied with the help given . because you are worth it 3 dont know what your on about my son inlaw was using my phone because the man that dealt with my query was polite and new what he was talkin about rathet then him just reading what he should say . i find that xxx is a very helpful company , the uk advisors are friendly , and will help in every way possible .i tell everyone how happy i am with xxx , all the adults and our oldest child in our household are with xxx , we have been with xxx for about 5 yrs and will continue to be with xxx for the foreseeable future ! he was clear , friendly , knowledgable and polite .i left the conversation feeling better about xxx as i had misgivings prior to the call . incompetent , rude and unwelcome sales call from xxx earlier .called xxx to complain .not satisfied with why i recieved initial call , but i was dealt with well by the person i complained to . i had to ring twice to resolve 1 issue although the people were nice n i was told two different things operative was very friendly and helpful and resolved my problem over the phone , very happy customer i ca n't access my internet but i can my texts ,the adviser was more than helpfull he helped me with everything and fast i hope everyone from xxx was like him very fast service anf effecient very poor service and unhappy that no one will deal with the problem when i call leaving me waiting or chasing up issues when xxx have over charged my bill very rude and unfriendly was pleased with the colleague who helped me i am disgusted with lack of customer service having waiting six weeks and still no new phone due to an error on your side this is not what i should be paying for . as i got all the concise and professional manner happy with advisors demeanour . pleased with xxx throw out the time i am with you 22 years with you still the best because i had to update my phone now can you please stop asking questions advisors were very helpful and adept at problem solving quick answering time and pleasant and helpful advisor . in the last 72 hours .well since friday i have experienced inconvince and false promises from your company .situation still exists .i cannot get to speak to a manager .have requested a call back but have been told this can take up to 48 hours .the whole thing is a joke and i am a very very unhappy customer .please call me asap so this can be sorted once for all ! ! ! ! ! !all i wo n't is my replacement phone .if this is not done within 24 hours i will be terminating my contract and taking this matter further .chris loveys the member of staff was very helpful excellent quick fix do n't know poor help from adviser ( ray ) quickly resolved problem with no hassle its was quick no **** off and leave me alone no i phone you on my xxx mobile , enter my pin .the person answering asks for my phone number and two digits of my pin .then my name and address .why ?he did service my request quickly and was polite .just not a great service .never mind the fact i never asked for the age restriction on my personal phone in the first place !thanks . had a great customer service person on the phone very easy to talk to answered all my questions call unresolved 15 min wait time i am very please that u sorted my problem this appears to be an unnecessary question advisor was great but i have been going over on my contract a lot in the last 6 months and for an extra pound i got 300 extra minutes when i was with orange they looked each month on your usage and would text you advising you on wether to change your contract which i think is a good idea will be returning to orange when my contract is up very helpfull an solved my problem because i was able 2 use my phone as soon as i finished are callb-) i still havent transferred my numbers from my old sim 2 my new phone .the lady on the phone was really helpful & clear but i cudnt find where 2 copy my numbers onto itunes i renewed my contract 4 days ago , my contract includes 2 gb btopenzone network which i ca n't reach it .i have been calling xxx customer service for more than 10times and each times they gave me useless different answers .today is the fifth day of renewal of my contract however i am still unable to get connected through the btopenzone network .it means some of your employees are not enough professional to solve technical problems . the ratings i give is what i fill lady was very polite and informative after having a text to tell me my text and web package was to expire i topped up even had text back thanking me for topping up only to find service had not been activated money was then taken for a month when querying this was told service is a bit hit and miss am not impressed excellent service cc very helpfully speed no there was a mistake or misunderstanding with the query but the service was fine and it was resolved . my questions were not answered and the operator hung up on me ! problem not resolved no as a long time customer i feel that there should be more service i need to speak to a manager do n't like text saying i have n't paid bill when bill has been paid this is not the only time its happened just had enough been cut off more than once before ca n't wait for contract to finish not impressed mark , who helped this evening was court your adviser hung up on me the lady i spoke to was absolutely brilliant .she resolved the problem very quickly and really well .she was very polite and friendly and it was easy to talk to her .and i would be happy to recommend xxx to people because of todays call that 's just how i feel person seemed unable / unwilling to help the person was really friendly , sorted out my direct debit issue that was xxxs fault and got me onto unlimited data which is what i.need for no extra cost , last advisor i spoke to last month was useless and put me onto a chargeable bolt-on which im not happy about .lady i spoke to today deserves a reward , shes a credit to xxx because the service was efficient and polite nice guy didnt resolve my problem i do n't think i 'd like to stay with xxx ...for the trouble iv had but the advisors i speak to are very helpful n friendly . .so i ca n't fault that but not really a big fan of xxx once my upgrade is over i 'm going bak to my previous network providers .. i dnt get good coverage for my phone n other issues tht iv had ..that 's y iv scored them as i did . you took 850 pounds out of my account twice in error then you disconnected 5 of our phones without warning one of which belonged to a doctor who was on call and had no idea he was disconnected - this is unacceptable - and dangerous behavior very helpful and knowledgeable with the quieries i had .plus he was polite and i could understand clearly what he was saying ! my problem still not solved , i have rung 8 times at 25p a time and still no internet the customer service is very helpful therefore i am rated it v highly every thing i asked was answered quickly and clearly with advice on what to do next and if the problem persists .thank you excellence it took 3 calls ( one after another ) to resolve my issue .i do not think your advisors have a good understanding of blackberry internet service concise responses , got exactly the answer i wanted , smooth customer service , efficient dealings .exactly what any customer would want , helpful , efficient , clear and concise help .thank you everything was handled correctly refund for double texts received , but it will not be given to me till next bill .i was not allowed to have a choice in what form and when i would prefere to have it . coz i have had to rest my phone loss everytime on it and still it wo n't work the advisor was very helpful but unfortunately my query is still not resolved ! the call centre agent was very polite , professional and did the maximum that he could within the parameters allowed by xxx ! more often than not payment services are not working and it takes ages to get through to the payment service too many options to choose before you get thru , i will not be renewing my contract for 2 phones i have on account as other networks offer better deals on new i -phones and offer free laptops , ipad etc no incentive to stay have been a customer for a long time seems to be no reward for loyalty i got what i wanted , straight to the point because your phone company is rubbish you dont no how to treat your customers problem was more of a blackberry issue than a xxx one .so , whilst it was resolved , it does n't & has n't stopped it from happening again .did n't like that , early in the call , i was put on mute a few times whilst my support team member spoke to a colleague about an unrelated matter .not unreasonable but you really should advise the caller what you 're about to do ! i was very satisfied with the adviser i spoke to . polite conversation and problem resolved the adviser was very helpful & polite , but felt scripted & gave stock answers rather than explaining .i phoned for clarification of what i read online , but it was n't much help . did not seem interested in my problem .brushed me of with go to a xxxphone store .ducked around my questions due to lack if knowledge better than average always happy with ur service ok very friendly ....got to the point and dealt with my query well . because she was polite and helped me with wat i wanted plus being english was a bonus poor service provided by xxx .this has all come from a poor sales assistant when i took out the contract who i feel mis-advised me on the terms of the contract but there is not much i can do about that now ! rate 5 as did n't get insurance claim ! normally i would give a broad 10 across the scale but over the last year or so i have felt that my long term loyalty to xxx is somewhat un appreciated and that the quality of network service has considerable decreased ! call me on 07876565607 i 'll tell you why it would have been ten out of ten all round if after spending ten pounds i got what i normally get free wknd calls and texts .so on that basis i gave u the scores i did sorry if you disagree with my decision yes the ratings are for the advisor who help me sort problems that xxx created on my account not for xxx has a company because i always receive good service when i phone : ) went 2 xxx shop in cardiff 2 get a usb 40 miles later l got home only 2 fine that there was n0 memory card in my phone !was never told in the shop !l have never been so frustrated with a phone as l have with this one !nokia should have an info sheet 2 say what one needs 2 get the phone working !iam 52 and not up on technology !the guy l spoken at xxx when l rung was very kind and understanding and he said he wd send me a memory card 4 all the upset . the only reason i gave an 8 out of 10 was due to the delivery of my phone takin so long but this was resolved as soon as i rang so overall i 'm satisfied with xxx no the man was very sweet and helpful but the link he sent me did not work i was asking for a device that is technically far more simple than a phone .you should stock disability devices that require mobile network access . fixed my problem , am happy friendly efficient and knowledgable thanks good customer service ! friendly staff , helpful , only took 5 min my query was sorted out straight away the person that i spoke to was very polite and informative no real help just palmed off to a store .i am an extremely disappointed long term contract holder that will probably leave at the end of my term though the service may be good but the network coverage is quiet poor . got a resolution to my query have always had good service from xxx ... my questions were answered with minimum of fuss and call takes was informative and efficient . iam happy wifi is very good , but in the area where i work and live there is no 3g and the internet is very slow ,two people i know he the same iphone but both on different networks and the internet is supper fast very satisfied very good swift service and phone delivery i could fully understand the person .sometimes none english people makes things very difficult to understand . simple questions , easy answers and i am a rgeular xxx cutomer . replacement handset not delivered and person had no idea where it was and told me to call back tomorrow .notgood enough in my eyes as always a very professional and focused person on the phone to help .well done . she was nice , engaged me and more importantly helpful he initially wanted to put me through to the wrong team .then said no-one could deal with topup direct .then when found 'three or four ' who could deal they were n't there and i had to call back ! i rated them because i am happy with how they helpedx us because xxx is a good service and it deserves the best ratings i hav been on xxx for many yearz and never experienced problems .theadvisor today was very helpful-he dealt with my call quickly and efficiently i am travelling overseas and my blackberry internet service is suddenly failing to connect after 3 months even though i took out a 4 month roaming bundle plan with you .phoned your international help number from chile but was told the team that dealt with my account were based in newark and had closed for the day and nobody else could deal with my query !i do n't think that is an international help line at all as it should be 24 hour given time zones !i still do not have internet access on my blackberry and have been told to make another call to tomorrow during uk office hours ! the staff member was not helpful and hung up on me his name was stuarthe is the first advisor to have showed complete customer servicehe rang me back when the signal dropped and the call was lost which stopped me getting highly annoyed with xxx as it would have meant me going through the same long winded story again with someone new and he resolved my problemthis should be standard practice and should be the 1st thing u say to people`do n't worry if the call drops as i will ring u straight back on this number` does n't take much to keep people happy i found the guy that i spoke to very helpful , he took the time to explain everything i couldnt understand and resolved all of my problems , the service i received was excellent and i think he was a credit to ure company . the adviser was abrupt only the last person was able to resolve the problem .i called about 3 times . it is really annoying that you cut off my email without warning , and still charge me for the service lady was pleasant , friendly and understanding i rang for help about 10 times in a hour.andi prob still is not sorted they were helpful but is always room for improvement pleasant , helpful and knowlegable person . happy very satisfied customer service is poor , especially in stores very polite man , helpful and quick to answer my call very helpful , quick resolution , good outcome i had been charged for a subscription that i had been told lasted for a month as a trial , and i had to subscribe to continue with the services .overall the call was successful though i asked for unlimited texts to be added to my account and it was done immediately for me as a special deal .this made me feel valued as a customerthanks good service internet not working was informed to call nokia why pay for a service n have to do for myself and it cost money to call them inconsistent advice . good customer service and very helpfull quick response you have always been there and have been really understanding even when in trouble with my bill .i have had phone calls from other company 's wanting my custom and i just say they could never keep up with you as a company and the custom , the only thing is that when you get cut off you ca n't ring you to explain what is going on or to make a payment or just to keep you in the loop so you do n't think we as customers are avoiding you as a company but over all 100 out of 100 . because you 're useless . the advisor that i was fortunate to deal with was friendly , helpful and dealt with my query promptly with no fuss . good service , professionally and promptly handled was mis sold my contract but the adviser was very helpful ( the first one to be helpful in three months ) my query was solved without any issues .service was excellent happy with service the first lower rating was because xxx instructed me how to cancel the new (unwanted ) sim card i got when setting up my new contract .i did as advised , and then as you stopped my monthly bill i did n't notice the new account had not be closest down . i was very pleased with the service i received , and the member of staff i spoke was very pleasant . phone answered straight away and a lovely lady helped me sort out exactly what i needed ! excellent service and call handling the lady who i spoke 2 explained everything 2 me , was so helpful & pleasant called explained my problem once agent understood and resolved very pleasant lady it not my phone that is brocken its jem daley my mate his phone keeps playing up its his 3 phone in so many weeks with the same prob and the adviser was no help at all for him here are my reasons : 1 ) everyone i have spoken to is very helpful 2 ) they are always very cheery and sound happy at work 3 ) they ask good security questions so you know your account is safe 4 ) they know what they are talking about 5 ) when you are put on hold you do n't have to wait very long 6 ) the website is very useful and easy to work thankyou for all your help !i love my new iphone xx call answered quickly - very nice lady dealt with query - solved problem quickly - new sim being posted - whole call took less than 10 minutes q3:the first staff who handled my query was harsh . i always find your service to be very good personal service with a cheerful voice thank you for your continued good service because someone that put through my new contract neglected to add the data attachment like on my other 2 lines .complete disgrace and have to call back tomorrow to sort it out ! certainly .my issue wasnt resolved satisfactorily even after i waited on hold for what seemed like ages , and the advisor stephanie said she would consult a manager and either ring me back this evening in person or text me .she did neither .can i have a response please . i am happy with everything xxx have ever done for me i would never move from xxx because the outcome is still unknown ask me when my requests are assured sent from my htc the adviser knew what i wanted and solved the problem straight away the customer service guy was extremly helpful ! i was made to feel silly when stating my reasons for contacting xxx even though my phone has not been working properly since i got it .i was told completely different information speaking to this call handler to the last one i spoke to .i have just renewed my contract with xxx and i am not happy with this handset that i have and i have a long time to go until my contract is renewed . all resolved very quickly helpfully and with no fuss ! the adviser i spoke to was very nice and helpful because i got a guy who i could have joke with im satisfaid request to update price plan did n't happen as system would n't let it go through .i have to try again tomorrow .bit of a pest ! good service great service , really friendly , solved my problem straight away !thank you was very satisfied .very helpful and cheery person . yip , i have n't had fair signal since i got the contract , when i realised i tried to sort it out but was pasted between xxxphone and fones4u to get no where .only recently was i told i could get a refund for the services i had paid for which i did n't receive .the last two customer service people were helpful unlike over persons i had dealt with previously with xxxphone .i believe if xxxphone had dealt with it start away i would have been willing to get another contract with your selfs but as it stands i wo n't be interested in being a xxxphone customer in the near future . the upgrade date of my contract changing from march to july , then to be told it could only be honoured during a 2 week period .will definately not be renewing my contract . 1 ) i like xxx , so i would recommend you , but not on the basis of the call today .2 ) i am having problems with my phone .i was told that you would pick up the phone so that it could be repaired , but that i would not be given a replacement phone .i am a solicitor and have a big court case this and next week and must be contactable at all times .the fact that i will not be given a replacement phone whilst mine is being repaired is entirely unsatisfactory .3 ) the adviser i spoke to did not explain that i would not be given a replacement phone , ie he did not explain the process to me .he was also not particularly helpful and clearly did not enjoy his job as he sounded pretty bored . the representative was very understanding of my issue , listened to what i has to say & gave good advice .thoroughly pleased with the outcome . because i want to know my unlocking passord .tell me now ! my ph number is 07733425103 stop ive been a xxxphone customer for twelve years and have always been happy and satasfied with the service i get thank you very much xxx is by far the worst provider in the uk .i feel that you are out to take as much money from me as possible .to make matters worse the call agent was unprofessional and had the gall to drop the phone on me when i asked him to escalate my billing complaint .to say that i am miffed would be an understatement .i cannot wait for the end of my contract so that i can complain with my feet . the lady i spoke to was extremely helpful and very nice to speak to .i was very satisfied with the outcome of our conversation .thank you cause it took several weeks for my new phone to arrive when it was suppose to be next day delievery and many phone calls which no on could answer where my phone was and why there was a delay hi i put in for anew pkt deal about two hours ago and the girl told me thats ok helpful not pushy xxx only offers incentives to new customers not to existing i can get everything i am after elsewhere for the same monthly cost with a free samsung galaxy s2 very satisfied with the help well ...this is the 2nd time i have called about the same problem ...the advisors are fine ...the company itself is n't very professional ..i ordered a new sim over a month ago ..got an order text but never a delivery text....if it was for a brand new account that would make xxx money it 'd be delivered next day ...a month and two phone calls is unacceptable for existing customers q1 ; very happy with xxxphone q2 ; not yet resolved but the person was very good at what she was instigating hence the 8 scoreq3 ; she was really good , sympathetic to issue and was clear in what she could do , until we got cut off for my enquiry the call was excellent , i did n't ring back a mine was not the real reason for the call .great service ! ! i. get .good service terrible service very polite response , queries answerred quickly xxx are **** and i 'm going to move to 3 when my contract is up ! well i think the service of the phone call is very good and they answer all my questions well and always have a good answer and always a great help therefor i recomend it to everyone because they were very polite and helpful unable to add to xxx family tonight due to tech problem but advisor says she will sort it tomorrow and sent follow up message . operator was very friendly , helpful and effective .quick , easy call .great service no i will contact you tomorrow no, i am on holiday . the adviser was very helpfull and sorted my problem out very quickly .the only problem i had was a missing battery on the replacement phone your advisor called diane put down the phone as soon as it became 8 pm , that is no way to treat a business customer , i am speechless did n't get the offer advertised but was given alternative . because they referred me somewhere else xxx service is not so could always regret choosing vadafone i was put on hold for 10mins and the advisor i was talking to did n't really know what i was talking about , i think she had to keep going to ask for help .but i have been with xxx for a while and i am generally happy with them . overall service was good just took me a long time to get through and then had to call back would have been good if they could have dealt with all issues that would arise got through quickly .advisor was helpful and knowledgeable .only let down was that i have to phone back in the morning to get a replacement sim card as they could not order one for me . i 've been having trouble setting up a direct debit ( that was working fine the past five months ) for the past couple of weeks and every time i try to talk to a xxx rep they say its a problem with the website .i think its quite ridiculous that one of your representatives both on the phone and at the store could n't set it up for me .also , the lady i spoke with on the phone sounded like she had no idea what was happening .it is as if xxx does n't trust its customers . well i tried 2 ring last night but u were closed .andi have had trouble with my family deal .sorry .but very nice staff .veryhelpful.thankyou . the adviser was very polite and as helpful as she could be but was unable to resolve my problem , on the whole i always receive a great service from xxx but one minor glitch keeps causing a problem with my account . when ever i have needed to ring you i have always been very pleased with the way i have been treated the pre-recorded system told me to speak to someone as i had too many cards stored but customer service not available out of hours .agent was apologetic not being given the correct info and still over 24 hrs later my sim card is still not activated good service problem solved efficiently competent response .pleasant manner had to call four times to get problem sorted .some assistants helpful , other not query was dealt with quickly and efficiently four weeks without a phone , four wrong batteries sent so far and counting ... read my notes - mobile number is 07881552404 that is what i felt like it deserved i 've joint recently and am comparing it too orange , there customer services options ease of use are a lot better .in addition it is 24 hour which is very useful quick and friendly service . cos my husband passed away &im on my own &cant afford to waste on d mobile v good person ann marie who served me was absolutely great .kind and efficient !well done i tryed to cancel my daughters sin card after phone was stolen , advisor said it could n't be blocked as sum was n't registered ! ! ! ! ! then my daughters mum rang this morning , and got it cancelled straight way ! ! ! ! ! i 've always rated xxx prior to this , but this has left me very disappointed ! ! ! ! ! ! the call centre i required was closed , so therefore my query could not be resolved .find it ridiculous that a company of xxx 's size cannot have 24 hour or at least late night call centres . it helped me alot : ) 8 did n't solve my query be coz enjoy the way vodfone deal with thins xxx texted me to advise me that i should urgently contact the call centre as there had been an unsuccessful attempt to access my voicemail by someone other than me .on speaking with the call centre i was advised that this was routine maintenance work being carried out on answerphone facilities .it was not clear what the purpose is of urgently alerting me to something that is not a cause for concern particularly when it is being undertaken by xxx ?why could n't i have been forewarned and advised to ignore the text message from xxx ?is this likely to recur ?a complete explanation was not given .the text message would have benefitted from specifying which menu options yo select when phoning 191 . yes all good not informed in advance that would need to activate sim ; not informed how to do this ; not informed how to ensure internet was activated . the man was very help fully but i was a bit angry bec customer service was closed and the man stayed calm and helpfully at all time because i was satisfied with how all my query was dealt with easy resolved what ratings ? advisor was good but my issue was not resolved if you were going to ask 4 questions you should say so .i have an international service , i use my phone internationally , yet the service desk does not cover the international hours i need it to .it is therefore not a service desk to me . the advisor was doing his job to the best of his ability however due to certain procedures of xxx i did n't feel reassured or happy with the service he was able to provide i rate xxx good service coz ur a **** could n't get the help i needed but it was explained why so hence the middle rating quick efficient service i was simply reporting a lack of signal in a region .the handling of my call was neither a great nor a bad experience . it took several calls , and several representatives to find out what was going on , after which the promised settings were never sent it was ok advisor did nothing wrong , i never award 10 on a survey as there is always room in any organisation for improvement my problem was sorted out efficiently thanks i think your customer service is a total joke no 1 understands what is trying to be done they cant do a simple task like take 2 numbers out of 1 account and 2 out of another...not rocket science advisor was extremely helpful and sorted everything out quickly . lost phone and needed to block it on sunday .your team helpful and understandable .did what was asked and easily unlocked this morning when phone recovered i phoned to get internet settings over 2 hours ago , and still awaiting .the settings to be sent by text !not happy atall i was given a very good service . answered all my queries straight away today 's experience good but am biased from previous experience .in fact i thought the qs related to the call i received from you last week .re today 's calls add 1 to each .also i never give 10s . your automated answer machine is an absolutely pain espacially when you are ringing frequently to deal wiith a problem that is taking days to resolve .advisors are nice enough when u finally get through fantastic customer service every time i have foned ! bbc iplay because i want to change my freedom pack size and its so difficult ! ! ! the last person i call i had was great...it was the call i has before that that was appalling ...advisor did n't no how to do his job no the woman was very friendly and help me out with the reason i called and more if u can get someone 2 ring me i will b happy 2tell u i have been with xxxphone for a very long time and still believe that i receive a good level of service even as an old customer . as a long standing xxx user i was very very dissapointed with the change in service level i have had to experience .up until recently i have had full access to support .but that access hjas now been limited because of the amount of times i have to call for support .but the calls for support have been required due to problems with the actual equipment i have been with xxx for the best part of 15 years and dont feel like a valued customer , i am having problems with my handset and general dissatisfaction i have been without a practical phone i can use for business purpose for 9 days and cant be told when it will be ready this is poor service and losing of business the sion problem was solved staff very helpful excellent service as i was on the understanding that the phone would be replaced as we struggle to get to a store a dont benifit from your service a have been with your network a number of years ,and neva had any thing back ,a phoned for help 4times this morning and the phone was disconnectd ,and when a phoned bk no one was responding after answering my call all round fantastic service i had to ring customers services twice in order to get my problem fixed extremely poor service . .no call back . .no solution. . i was asking for advice about a phone that i collected back from a branch yesterday ,that had been sent for repair 2weeks ago .the phone has been replaced due to the long repair time ,with another handset which has a fault with its wifi .the advice give was to call the manufacturer on an 0845 number .the htc number told me they 're not open till 9am ,as it costs a fortune from a mobile i will have to wait until i can use a landline once again . everytime i call xxxphone they are always helpful and willing to help out when they can . on two occasions a senior was meant to get back to me they didnt if you need any more information phone me no more texts friendly and provided a good service the man i spoke to was very helpful , polite , understanding of my situation , he made conversation whilst dealing with my issue and did n't just leave me there in silence .i 'd be happy to speak to him again when dealing with any issues i have . you should know if you check your records because i was told that it is quite acceptable to change the date of my upgrade 3 times without telling me .i do not like the fact that one of the reasons given is because it would generate too many calls . i was misinformed re my recent freedom pak by 1 of ur outlets .i try 2 activate it and i spend half an hour on the fone trying 2 activate it n all i got was information on goods and services regardless of which way i was directed .eventually i ended up on the advisors line which would hav cost me 25p that i can ill afford due 2 long term illness , only 2 b told that u dont open til 8.i needed a drs app 4 2day which i cud hav had if i was able 2 call them .arguabley i had 20.91p credit but if id spent more than 91p id hav broken in2 my freedom pak and wud hav 2 spend another fiver which i hadnt got as it was my transport cost 2 the surgery .thanx a effin lot .i can only seek solace in the attitude of ur advisor who despite having no vested interest interest in xxx and probably doesnt care because of money u pay him , was excellent .kindly show him this txt and pay him more , only if u can afford it that is .id h8 2 c u suffer . i received good service and good advice where i mattered ! i ordered a new phone over telephone monday 12th told delivery 13th had txt in mornin confirmin delivery then had another txt later that day sayin delivery on 14th i phoned xxx they said if i phone in the mornin it could be delivered to the xxx shop in solihull that day so i did then had txt sayin it would be delivered on 15th very disapointed with the customer service and no apology i was tolt i would get a call back within 48 hours and i am still waiting for the call and the matter is still on going and i am very upset at being lied to 4 the 4th time now xxx has the best contracts for what i look for so i would recommend based on this , my query was handled well and i set up exactly the new contract i was looking for , the customer service rep was unaware of the bolt on i was looking for , had i not known about this i would surely have missed the opportunity no first time i called i was very dissatisfied ! ! ! ! !when i rang this morning i was finally satisfied !but anotha issue will crop up again with xxx fone tryin to add more money on top off my bills ! ! !i have put offical complaints in but i doubt anything will be done !i wish i never took a contract out with xxx ! ! ! ! ! ! !they are the worst service providers !the majority of the customer service team dnt ever understand what i am sayin it is ridiculous ! ! ! ! ! ! ! because the operator was rude and i had to ring back again to sort it out .also i had to ring off a landline because i was cut off .i thought that i should be able to get in touch with yourselves even thought i was cut off . no. i av not had many problems with xxx in the past few years i av been with them but any probs av been resolved quickly and politely no thanks having to call i was annoyed .the caller quickly won me round and was able to get me back on line which made me happy again the lady whos answered was really nice it was just that my issue could not be resolved as the system hadnt updated call log .again to reiterate the lady who answered the phone was a 10 if i had to grade her on her manner alone . good service because this is the second time this has happened 2 me and it hasnt been sorted out yet the customer service is quick and good .iv been a xxx customer for a long time and iv never had any problems . my call was handled answered very quickly , dealt with efficiently in a friendly manner . the reasons were in the questions .my problem was satisfi the adviser was very rude and did n't listen to me and what i had to say 9 coz u ask .me 8 all done very quickly and efficiently tx i have always found xxx helpful with no problems , your staff customer training is second to none as i rang your number over the weekend it took 4 calls to resolve , spoke to the uk representative today and was dealt with great and promised a call to confirm my dispute resolution tomorrow satisfied with service i have always been with xxx and so have all my family if i have a problem i find i can talk to an operator and not feel pressured and everything is explained in an understandable manner i have never spoken to an operator who is not only pleasant but always more than helpful i will always stay with xxx thankyou lady was very helpful all quick and good wish they could solve my problem it was just such an easy process and the girl who took my call could n't do enough for me , making it a pleasure to have made a 5 minute call which i thought would be a half hour marathon ! ! ! i uses some of my rewardz points to get a kenwood hand mixer that was around the 24th feb they said it it would 10 days to be .delivere and i still so that 's why my ratings are so low , i got different answers to the same question no resolution to the issues raised because i never got told my phone was a 24 months contract in the shop !i thought it was 18months and would have never have taken the phone out in the first place if it was for that long !joke got answers to the questions that i asked my request was handled satisfactorily victoria was very friendly , also knew what she was doing and efficient everything was handled very efficiently girl extremely helpful full marks to her cust services are getting worse to deal with , and getting passed from post to post for 3 weeks now , terrible service , i 've been with voder 4 years and topped up mega but ur sirvis has gone dwn hill if it goes dwn so does bbm which peeps pay for and seems of late its gettin worse . i 'm thinkin of going bk o2 so dissapointed with with xxxphone could not fix the problem will be canceling my contract at the end of it and never use or recommend xxxphone ever again perfect salesman chose correct mobile for my needs bye he was helpful answerd al my questns most importn 2 me he was happy easy 2 talk 2 good rare these days still waiting for a call to sort problem i have allready answerd that with my ratings speak to your call advisers she was polite , efficent , and dealt promtly , and still friendly unresolved problems still unresolved since i became a cust in jan 2010 ! ! please listen to call no fuss or problems just sorted my problem out no very qiuck and friendly my charger broke and the adviser i spoke to dealt with my problem quickly and easily my question was answered quickly and accurately and did n't have to be put on hold . i spoke to a very nice guy who answered everything i needed to know overall pretty happy with answers and service i received he was very helpful and patient with me . the poblem i got tht it bin going on for two weeks and i should be gettin refunded and i bin gettin post piller to post to every person i rang .and i gettin fed up wiv it so i gettin sum1 else in invold to deal wiv it i gettin nowhere and i am very upset i bin wiv xxx for a good few year and this is how i am gettin treated everytime i do enquire i get the answer and f i have a problem they solve it ..i love xxx though . very helpful i got the answer i needed . the advisor would not help no nothing has been resolved . i have been with xxx for several years now and i do n't feel that the customers are treated well , i feel that xxx does not care for their customers , i do n't find xxx to be very helpful and would definitely not recommend them to anyone !i also would never take out another contract with xxx , already made that mistake twice . false information ! xxx have been really good to me with each contract i get a better phone .they are also very understanding when a bill is overdue problem solved because xxx are always helped me in all situations and very pleased to be a customer no help whatsoever phoned with a bill question and it was answered and the problem resolved straight away .well done everything was fine just waiting for blackberry to configure email . explained very clearly and even sent me instructions to download the advisor was professional and knowledgable .the call did take slightly longer than i expected but this may have been due to the nature of my enquiry .overall very good not really addressed - just got told to go to the website which i did but not that clear on what i need to do not easy tossy on txt no i have been trying to set up a direct debt for 12 months and you cant do it i also am a business customer and keep getting put through to egypt !what is wrong with uk call centers ? i am very happy with the service that has been provided and the advisor in store was very help full and very polite because u are forever messing the direct debits up and not taking them on the required date yes of course ... i spoke to the first person who said he wld send a new sim card to my home the next day .when i hung up i received a txt to say that i needed to be there all day to sign for it .as i work , this is n't possible .i called back , eventually got through to a woman who immediately said i needed to speak to 'corporate accounts ' ( basically i called on my work phone but the query was related to a private internet usb ) before i could explain she put me back on hold ... i then spoke to a helpful girl who said that no-one needed to sign for the sim and that actually it would take 4 days in normal post .i then went to the xxx shop on edgware road .asked the girl there if she could check if the usb or sim was faulty .she told me she could n't as they have no computers .( i am not making this up ! ) guess what , i just received a text to say someone needs to sign for a sim card delivery tomorrow ! ! i use xxx , i have no experience of other providers customer service , therefore cannot give u a relative opinion ! the operator was very helpfull & and understood my query . excellent service !x if u call i will couldnt get d service i needed , but yous staff was good i love xxx n it 's best network i was dealt with by a pleasant and helpful lady called isabel i think . my issue was not resolved .xxx makes a mistake and i have to pay for it apparently .dont feel i was listened to properly .you are very quick to take my money ..... ( wrongly ) ......but not so quick to give it back .i am amazed what you think you can get away with . i had a problem with my account and the lady sorted it out quickly and in a very polite and professional manner . wamted to upgrade as current phone not working .was informed contract did not end until aug 2012 however wanted to hav a dearer phone . i was not pleased that all my security settings were reset as i signed up to a 24 months contract from my revolving 3 months one .i suddenly found myself unable to make international calls it was quick and easy .i merely wanted to change my address and the advisor did this with no hassles .only downside was having to work my way through the automated system first to get what i wanted the guy was very polite and helpful wud not re install my free bt open zone free trial as was told use it when i am ready but it had run out .poor customers service that xxx . because i was asked helpful staff but i hav been ripped off with internet usage i hav not even used .i will b terminating both of my contracts due 2 very poor service . my question was dealt with straight away .thankyou . very helpful excellent manner as i was very stressed at losing my phone always helpful and have always answered my questions in 1 phone call .also gr8 coverage and ive neva had a problem with signal ( even when abroad ) problem concerning sim and lack of incoming calls , ie going straight to voicemail new sim from nearest shop and set up this afternoon , that is excellent service professional , polite and very fast solution . ? ? ? cos your good no simple .they dealt with my query very well .allthe years i have been with xxx have always been very helpful . because its all average no why is it so hard to use a new card to top up ?why do you not give reason online as not right card so that we just keep trying ? .why do you block top up and say because you tried 17 times ?why are you not speaking to me now instead of a computer ?that 's why ! ! ! ! the woman i spoke to was so helpful and understanding of my very limited knowledge she explained everything and sorted out my problem straight away i was in customer service for 10 yrs and know good customer service and she gave that to me i have 2 phones under my name .i keep getting billed for the both numbers .it 's happened again and now i 'm in credit .just fed up of having to keep ringing up and saying it .your staff dealt with it well , but i 'm getting sick of going over the same thing . new product should have been explained better good service with people who knew what they were talking about . had phones from you for over ten years i have 4phones that i pay for for my family i also had insurance on all 4phones 2 of whitch are i phones .my dauter had a genuine accedent with her phone and its not coverd .if had saved the money i had already spent in just one year i could have enough to buy a new one .thanks a bunch .well done lady i spoke to did what i asked promptly .also ring back worked well . i have had signal problems since i got my fone it 's still not fixed your staff are always helpful but you 3g network is starting to be unreliable the is the forth time it has go down well all night i 've had no phone or internet working very disappointed in your service and thinking of changing networks ok serious overpricing mistakes have been made on first bill no roaming allowance on bill .charged for calling xxx .advisor seemed poorly informed and was surly . no thanks knowledge of what 's possible & friendly manner . your online service is rubbish ! ! ! ! it was difficult to answer the questions accurately as i spoke to two people about the same thing .i was n't totally happy with the first person but the second was fab !however , i spoke to the first person again who was more pleasant and helpful the second time ! given false information by your team , 3 times ! friendly , knowledgable and helpful due to the nice who .ashed my call good service problem is with the fraud team .waiting for resolution .operators great on phone . i would have liked to trade some text and call allowance for more data , but was prevented by being on the minimums , so a little disappointed hence the 8 , but not the advisor fault and his solution to my problem , while not being cost neutral , gave me an increase in data for minimal cost so 10 for him given up asking 4 things 2 b done and ca n't wait 4 contract 2 end happy with the service on upgrading my phone and was with technical support when phoned to help set up but we were cut off when sim was activated and could not ring back as my old phone was discontinued there and then ! unhelpful . michelle who i spoke to was very pleasant and helpful issue not completely resolved yet just very pleased with outcome and pleased with xxx since changing over. . issue not solved have to go back to shop to get my new iphone to work would recommend as the coverage is best ( only one that just about connects at the tip of the lleyn peninsula .advisor was helpful and friendly and not overly 'telesales ' my call was answered quickly and i was given all the answers i needed without prompting ! ! cause u cost me money while having no signal in my house and i wanted to be compensated very pleasant advisor who delt with my inquiries in a exemplery manner good service from the person i spoke to lady i spoke to was very friendly , and helped me sort out the right tariffs for each phone to help my monthly bills ... **** the man was very helpful the lady listened carefully and helped me to resolve the issue by talking me through options . i thought the final call was just to close the deal quickly even when i had a few reservations about the new phones performance regarding battery life there seemed to be no time to consider other options and hence no suggestions were made !on reflection i wish i had visited the xxx shop in town as i will have to do that anyway to have my address/contacts transferred using red box ! good service . i think they reflect the service provided good advisor , very helpful because vodophine are **** company who only after ur money the staff there they were very helpfully because she was very rod and very un helpful very satisfied with the phone call she was very help full an sorted ever thing out for me the representative i dealt with was extremely good in explaining the method in which using the blackberry in europe .indeed on future trips i should be able to reduce my costs .he even looked into the charging detail so i 'm impressed with care he took over my question .he deserves a pat on the back for a job well done .daw very happy overall although xxx are expensive compared to other providers , hence would n't recommend to people on a budget . jacob in one net fab warrington centre rubbish you 've unilaterally attempted to change the terms of the contract ( more than once ) and your staff are n't capable or empowered to deal with it .they ca n't even call each other and you 're a phone co! not concluded problem because the man i had not long spoken to sorted out my problems without any trouble or confusion i have done no did not no what he was doing signal is not good always have to go outside to take or make a phone call the ladies were both helpful and polite very friendly and helpful the person that delt with my call was very polite to me and told me what happened and got it put bk on for me excellent customer service but ca n't use the 3g on my handset in certain locations friendly efficient service with quick effective resolution . they answered my question with options poor service , please call for more information and i will give complete detail , i regret leaving t mobile to become a xxx customer !call back before 12 today .thanks enough ! ! ! too busy for that - was very satisfied with your service .thank you operator i rang was good and on the ball .not sure if problem is solved as guy who sent email wanted information already provided .we shall see .but overall xxxphone are good to talk to .thanks for asking individual was ok but yet more mistakes and poor information by xxx - not much has gone right average call lack of information ..probleme .witthcontraact..... i always find advisors to be very helpful with any query i might have had to call 3 times to sort out one issue , twice in same day to get upgrade ( was told by first operator i could n't upgrade and i knew that was n't the case ) .second operator was very good in explaining everything . cheap bills advise was good xxx is great problem not resolved must go into branch the adviser was excellent and very helpful i was prepared to leave xxx prior to the call and his call handing and knowledge was the best service i have received from xxx in years problem was not sorted still waiting 4 3g signal and normal signal strengthsince decembernot v happyas no one can tell me when it will b fixed ! ! ! 3months ? ? think new engineers required i have told u my reasons in a previous survey and no one contacted me to follow up so what 's the point ? ? the guy i dealt with was so helpful , his name was andy and would rate him 11/10 no not able to hear customer service man the man gave me the wrong information . .i did 't like his impertinence .charlotte was very efficient . good service very satisfied you solved my particular problem quickly because the young lady did exactly as promised and understood what was required see my first answer the first assistant did listen and hive suggestions - he was chris in warrington .then i got someone else who was n't engaged at all ! advisor was polite and privided the info i required straight away . very good service and nice polite people only had the phone for just over a month , the guy in the xxx shop tried to reset the software and broke the phone .called the helpline and they told me they would send out a new phone , but its not new only a recon which i feel is not right the recon is a older handset .ithink that it should be replaced with a new up to date hand set query was answered thoroughly call cut off in transfer and no one bothered calling me back well xxx is good and she was helpful but only told me half the info it seems as want to grab rewards on an old number that i flushed down the bog . problems with top up vouchers this is not the first time they guy i spoke too was brilliant and really helpful and delt with my problem really well i started the phone call upset and angry and come off the phone feeling very satisfied . thought he was very helpfull was very pleased with the help i got :d 10 the caller handler was very polite and helpful .only gave 8 for recommending a friend to xxx as the problem i phoned up about was a air error on your part and i was n't informed of it i had to phone to to enquire .i feel that lack of communication made things worse ! i have been very very diss appointed in how i was sold the one net service staff never informed me of several costs and i feel i have been mis sold and misled .i intend to complain as a long standing customer trying to continue with xxxphone i felt there was no appreciation for the changing needs of busness prompt professional answering of my call .my humble request was quickly resolved informing me of every criteria .terrific . my queries were dealt with very quickly and efficiently and the member of staff was polite and friendly we did not get a resolution to the request made today despite talking to 3 different departments and your online registration process is down .we pay a lot of money monthly and the service we received recently is not adequate .hopefully this will be resolved tomorrow . there is too much pre-recorded monologue before talking to a person .my query was resolved easily but i had to speak to two people .overall good but not perfect acceptable service the ratings given were due to the prompt professional manner in which my issue was handled .many thanks . friendly person who resolved my question quickly . query was dealt with efficently and quickly because they answered my question straight away very poor xxx reception at haverhill cb9 8pb so requested unlock code to allow use of orange sim in previously used blackberry .unlock code request completed online but not correctly processed by nuc resolutions .issue handled professionally when 191 called .would however prefer to have business essential network coverage from xxx in haverhill as i am tied into a long-term contract .what do you propose to do to fix this ? very disappointed with agents response and the way he handled my queries advisor did not listen to me all ? 's answered ,advice given and a conf txt as i was very satisfied with the outcome , of my bill being postponed till next week thankyou . understanding , good manners , efficiency . they were very good 2 questions asked but only got 1 correct answer when i called into the lancaster shop the assistant new the answer to my enquirie and was very helpful .thankyou once again for the service . no did not solve the problem my questions were answered quickly and knowledgeably .when call was dropped , i was rung back . no technical support for new smart phone .despite me paying gbp 11k for two contracts with xxx .i m very very disappointed business customer and was a prospect for other sales very good overall customer service ,quick to answer the phone .although the tariffs are slightly more expensive then the competitors ,the coverage and service is worth it . my issue did not get resolved .i was told to ring a number thats just a voicemail with no one picking up . good service i said 0 because my internet on my phone is not working so at the moment im not happy about this ,but the gentalman i was speaking to said he is going to try and find out then phone me back and this is why i gave him a 7.. ! i am in spain .need money on phone .xxx internet service was not working .v shop in merida told me spanish vouchers do n't work on uk phones .so rang v adviser .she could only let me put on 20 pounds for next 30 days after registering card .why not 50 ?20 next to useless when abroad as i am for next month . poor reception lose signal all time coz i 'm satisfied with the help i needed problem sorted very quickly ! ! ! ! good professional service . i have a 2 year business contract with 2 blackberry phones and looking to upgrade my business to start using ipads and need iphones on my account .have been told i ca n't do this and am very dissatisfied that i ca n't upgrade my contract .i would be willing to pay to swap the phones but have been told i need to buy myself out of both contracts .i feel this is discusting as i have been with you for nearly 7 years and feel my loyalty to your company means nothing to you .this is my reason .also i do n't feel the advise i was given by cs was satisfactory as i was just told no, i had to ask if there was any where i could write to for further advise . everything i needed to achieve was dealt with quickly and effectively , thank you ! servis was good thank you i have had a problem with my account for months , and the call centre personal said they have fixed the problem ? ? ? watch this space but thanks if it is fixed , look forward to hearing from me soon if not , r a adams i found your advisor helpfully but my queries are still pending my ratings are based on this and might be higher or lower depending on the outcome i never get the answers i 'm looking for worst company i have ever been with ! ! cannot wait until my contracts up and i can go with someone else ! ! ! ! ! xxxphone company were not able to resolve the problem of barring an illegal caller . i have always found xxx staff helpful and have been happy with the services provided there are too many to send in one text but i would very much like to discuss them with a member of your customer service team if someone could contact me i gave 10 out 10 on every question , as i felt he was really helpful and nothing was bad . call me to discuss query was resolved but not to my satisfaction , though not the advisors fault .cancellation process is what bothers me - having to write/e-mail and give 30 days notice after i have been a customer for 2 years is quite shoddy .will be telling business colleagues and other to avoid xxxphone at all costs . bad service 0 i was discussed with the company xxx used to deliver my new phone !the first driver did n't even bother to drop my phone off ! customer advisers i spoke with did there best .and i do n't like being hassled by automated survey texts ! ! no query dealt with and information given everything was fine had lots of problems with xxx very helpful and efficient service provided the operator was very helpful& kind . bad service expensive internet charges abroad person did n't seem to have a clue what they were talking about its ok for u to over charge us for over a year .and not refund us .and when we need a bit help u ca n't .now i have to pay 800 to end our contract and take up a contract with some one else .just because u ca n't upgrade a phone a few months early .written have been good customers its ur loss it went very smoothly , no problems as it was 'nt sorted out ! ! told on website i cud upgrade on 14th march ...took day off work ...went 2 leeds shop ...now can only upgrade on 23rd april ...not happy . because you do n't actually care about your customers ! very good service all round rude advisor u always give me a warm welcome & u are helpful u explain in a way i understand because i got learning difficulties & u are friendly to talk to very satisfied with todays call and lady i spoke 2 was great very good advisor i got good satisfaction from the advisor he was really helpful i have been a loyal customer of xxx for over 28 years & have always found their staff , both in england & cairo extremely helpful at all times . for a long time i have been dissatisfied with the service that you provide .today was a classic situation , i had to speak to three different operators and spent a lot of time hanging on the other end of the phone .at the end of the conversation i was advised to go to a xxx store !very unhappy and disappointed . because thats the truth of my thoughts regarding the improvements of customer services .but i would like a text if my account is overdue , please ! ! ! x was not very happy to be told that i would be charged for billing the advisor was really helpful , helped resolve the query i had this mornin i do n't think anything has been resolved because they r just so helpfull towards me and they are realy kind and i just want to say thanks u to everyone just received new blackberry 9900 yesterday .the control pad button is squeaking when i move it and when i asked about exchanging , i was told that i would have to call back to speak to another department .and that i would have to use a temporary phone whilst you try to fix it .for me i should be able to just exchange the blackberry very easily .i am a business customer and do not have time to go through the suggested process . in regards to my query , i joined xxx due to the deal available when i was looking to change .currently spending a lot of money with xxx and i have been thinking to look again .in response to the questions i have given good ratings for the service because i have never been able to fault at any time .as a customer of course i am trying to get a better deal , this time i was given a solution which i am going to try and see if it benefits me .thank you . very polite rep who dealt with my issue almost immediately totally satisfied . really disappointed with contract and signal in area i live .i 'm not happy about being charged so much when i accidentally went over my minutes with no warnings . i am grateful for the help from the advisor .i would not be recommending xxxphone to anybody at the moment especially when other company 's have better offers available . yes , i sent a mail already to your team , i was told a few weeks ago when i upgraded my tariff i could get an upgrade as i spend between 300 and 500 a month for 1 line - i called today and a voice message said i could not upgrade until july , i then spoke to the advisor who said that was out of date and i was not able to upgrade until september , i said listen to voice recording that i was told i could already do so the man said , she was not interested , i said i would simply move to o2 and she said sorry to hear that and good luck - poor service , how many clients spend between 300 and 500 every month , easily able to get an upgrade and poor service , i have had huge problems since i moved to xxx .i was given the wrong contract and i am still waiting to get my money back , the phone i was given was not working properly and i had to change it , roaming was not working when i went abroad , i still struggle to install bloomberg xxx is not the easiest company to deal with ( the website is cumbersome , slow and clunky in the extreme ) but when you do eventually succeed in getting to speak to the appropriate operative , you do get the information you want . i believe the query i had was resolved to have been resolved quickly and efficiently still have not had a return call from the manager to answer my questions very gud services and am very happy with the job u do there getting better . i have never really have a bad experience overall from my dealing with xxx .i really appreciate all that has been done for me . no as am busy no the operator that i spoke with to deal with my enquiry was polite and took the time to resolve my problem i think that my- payment schedule was considered and i find that very commendable by xxx good service x if you call me you could n't help but the person i spoke to , john , was great to talk and tried everything he possibly could to help !i must follow his advice as soon as i get online to re-register my blackberry . man v helpful .solve problem .v courteous havein been sent phone settings yet because caitlin dealt with my call clearly and we came to the correct package for me ' with the information she gave me ' good i do n't often get freebees though but its a good network your rep was excellent and v helpful problem solved promptly . very pleasant adviser and quickly sorted my problem fed up with vodpahone , so many complaints .can't wait to leave efficient .polite . i rang 2 ask for my number 2 be change it tok around 26 mins then 2 b told no hope im not charged 4 it either the adviser was extremely friendly & answered my question thoroughly iv phoned a few times and never had any problems !my dad has been with xxx for many years i used to have a contract under his name .he recommend them to me !and i have also recommended xxx to my friends ! the advisor( s ) handled several different issues politely and efficiently .all good . problem solved i am happy with the service i received .i did not score 10 for a purely reason that there is always a room for improvement . . very satisfied , quick response sheer frustration as i thought the last time i had the exact same problem a couple of months ago u assured me it would not happen again plus i am out of pocket all be a small amount it is the principal realy do not need the hassle ! just how i feel not happy about the inform got told wen fisrt got phone on contract cos i dont no nowt about contract phone i fel i got coned abit they did not fully explan it 2me your cust service showed patience i was very satisfied. i was helped to resolve my problem.the operator was very polite & helpful . i have had to question my bill every monthalso i now have a huge phone bill after been ill advised of xxx passport my problem was sorted out in the end and the operators were very helpful the query was handled quickly and professionally the adviser was very helpful .thank you . i do not find out if my problem was solved until the payment of my contract is due , and it has took me 7 months to get sorted poor service poor service from first advisor .great from second . suggested answers only and not absolute solution to my technical query . no i felt that the customer service advisor was helpful & informative gave excellent responses to the questions asked . poor communication skills and had no answers to my questions .i was fed inaccurate information based on assumptions from her manager which were wholly wrong .was ultimately handed over to the buy back team for part of my query who have no means to access the xxx notes so could not help me .i am no further forward through no fault of my own .it also appears that xxx have effectively stolen money from me .very disappointed indeed and intend to contact offcom . returned from trip abroad : no service for two weeks and vmail was deleted on my return i just feel .that being tied to a contract 4 24 .months .is .bad a very poor information and unable to understand advisor cos adviser was very halpful no! on hold for ages then put through to someone else so i had to explain the whole thing again ! the people were very helpful .unfortunatelx your automated options did not cover activating a new top up card . she was very professional not friendly voice . . probably lovely though over the last year i have had countless problems with my xxx bills on my accounts , i can never see my bill all i would like is a simple paper bill ,so i know how much is being taken from my bank each month and to actually have the right amount taken out an not have to phone up to get the over payment credited for the next month xxx are exploitive and over expensive to the point of corruption , just look at my last 3 bills against usage .however the person on the phone was pleasant and helpful , and we did the best we could with what was there : ) i had a call this morning with a man in customer care who was most unhelpful and really did not care their for i spoke to two other people at xxxphone who were a bit more helpful but the problem is yet it be resolvedplease respond to this reply ! pleasent people , very helpful call was handled well , pleasant customer advisor polite , patient and helpful manner - for me a score of 8 means better than just succesfully dealing with my query . i feel i have been lied to by xxx .my partner and i each pay 50 pound per month for our contracts and have been loyal customers for a number of years now .we feel let down and dissapointed by the service provided and feel as if nobody in the company cares ! second adviser more helpful than first ! the advisor was good at dealing with my issue of billing as i had not been informed of additional pricing when i renewed my contract last month .i had been billed for extra costs . adviser was very polite , helpful and was able to explain the problem . helpfullness pwoor information two conflicting timelines on reciept of internet connecteion .first call quoted sed five to ten mins , 2nd call , half hour later , sed 24hours .unsatisfacoryinformation that has cost me 50pence what i thought ; ) listen to the recordings u make for training purposes , hear what was offered , then check to c if those promises were met .if u r not honest in ur business practices , people will leave and tell everyone they know y , i have and will continue to do so .i will never use xxx past this contract . very angry with my last bill as thought you sent a text when reaching my limit ,advisor was n't very helpful either ! resolving problems is not a strong point very pleased with no nonsense approach .a breath of fresh air . will have to phone back later to make sure the agent has done what i 've asked satisfied customer did everything i asked for service was good but it took 4/5 attempts to resolve issue really helpful operator excellent service from polite friendly and helpful staff i was helped quickly with my problem by friendly staff i could understand call needed to be clearer .also , my question needed a prompt ( can i have my balance please ) to be sorted . easy to deal whith advisor helped me so much very good service excellent service all round i rarely have problems with xxx and the staff are always helpful when i eventually get through to someone but am still confused on my query so couldnt give top marks for resolving it a very helpful technical specialist excellent customer service xx my phone screen cracked in jan and it stated that i could upgrade on the 7th march , i held out till this date to then be told i have to wait till july !this is totally unacceptable to change this without prior notice of my contract .the advisor was not willing to help but was polite and wanted to end the call .i would of liked to stay with xxx but now looking at other options .are you willing to lose customers over this ?kev service was good .i do n't thin i had used the amount of texts stated so was a bit confused .will monitor over the coming months . everything was great ,not too good service but can acceptable . it was quick and painless ! no leaway 4 changing contracts i have to go to another phone supplier to rectify my issue and when my other 4 contracts are up i will move them to ? still ca n't set up an account for my dongle no i was not pleased that the problem occurred as it was at my expense .it has been dealt with in a manor i am satisfied with by the advisor , to seemingly the best of his abilities , although for the mistake it would also have been nice to somehow apologise and compensate to make me feel like a more valued customer . well i need people to be sympathetic because i am dyslexic and i have an memory problem , so the person very well met my needs !and was excellent ! laura my customer assistant was polite helpful and very nice also fast and hard working thanks for your time yes my issue has not been resolved after speaking with 3 advisors ! i 'm still waiting to see if the issue is actually fixed he was a credit to your company , helpful , knowledgable and useful they are .very good so far and i 'm proud of them thank you all issue which i have contacted xxx about in several occasions over 3 weeks remains unresolved .each account from the advisors spoken to differ on each occasion .the bottom line is that i am paying far more than i need and ought to be on a price plan appropriate to my usage .a simple problem that should not take 3 weeks to resolve - still remains unresolved . i rang up to complain about internet charges that have been applied to my bill .i know that the internet is not used on that phone but the aduisor advised that the phone had been connecting without me knowing .the operator did assure me that a block had been placed to prevent this happening moving forward but i am still left with bills for hundreds of pounds for services i know were not used this has left me disappointed with the overall level of service i have received on this occasion . did not have to wait long to speak with someone who was knowledgeable and able to suggest a fix for the problem .this is a vast improvement compared with previous calls to your support desk ! problem not resolved !absolutely disgusted with getting crossed wires on a secure line !i will b looking into the legalities of this ! man was not very helpful and was very blunt from the start of the call the second man i had was very helpful as due to the attitude of the first call i hung up and called in again i got the help i needed 0 false information given , lack of flexibility , unhelpful customer service person i spoke to great but have got to wait to see if the problem is sorted within the 2 days he said it would take i 'm sick of xxx .after 15 years of great service you have been terrible over the last 12 months .you just waste my time . sorry , i ca n't answer the phone at the moment . customers not happy with charges but very happy with the young man 's manner who helped me . your representative was great and handled the call effectively .she showed great initiative by solving my query whilst i was in work and informed me of the result .she 's a good assett to your team .thank you francesca because the person i spoke to was really nice . call roaming charges were extortionate to say the least and are not justified on the basis of how small call charges actually are .based on that i will not be renewing my contract when it expires in may said there was a pin on my phone due to security issue last june which i do not recall told me to go to a xxx shop with i 'd you have my address and email and could have resolved this without inconvenience to me .you will excuse yourselves saying ,security , but i expect ,customer care , .major difference .ps i shall now work hard to terminate the business phones from you .there are 8 of them yes , the person dealing with my problem was competent and helpfull and very quick , liked it ! a very good service good over all customer service , got straight to the issue but it still is n't resoveled my call was delt with accurately and fast .the representative i spoke to was clear and friendly . because i have been constantly ringing xxx only to keep getting put through to other departments and my problem has still not been resolved i av been constantly put on hold and passed about aloti still have the problem and i will b attempting to ring again today so i am really not happy with xxx today no 6 due to unresolved request to cancel a sim which was ordered 3 months ago .8 and 9 as adviser was quick helpful and polite . the person who answered my call understood exactly what i needed and auctioned my request immediately .she did so with a friendly and polite manner judged on my experience . advisor very pleasant and problem resolved in my interest was helped out quickly & the lady who took my call was very helpful & had a lovely voice too :-d service was good and polite but it takes 1 month for cancellation polite , helpfull , easy to understand every thing was awesome as they helped me understand my phone account happy with service now would like confirmation that my contract is sorted usual i after wait o n the phone longer that i after to , this time was quick and pleasant not flexible will not be renewing my contract .did not help me or give me assistance when i really needed it . i like xxx 10 why because my put 2opound on my phone but i did not get the codes so i am going to tell my friends not to use xxx lack of detail and lack of enthusiasm from consultant costmer service wrong info shop told lies not good signal i think thats enough i meant to reply 9 to q3 but overall still not convinced i 'm getting 3g on sure signal as no 3g icon on phone the adviser was very helpful and resolved my issue to the best of his ability !very polite , funny and genuine !a pleasant experience ! there was a delay in internally transfering me to the right department x xxxphone has consistently let me down for the course of over a year .i have been lied to , promised and never seen delivery , messed around and now have been told that after all this grief that i will have to pay for the company 's and employers incompetence .on a number of occasions i have wanted to leave now it is clear that the promises of improvement are further lies .fourteenmonths of wasted moment and wasted time . the 6 was due to previous experiences with xxx the 8 was due to being on the phone for near on 2 hours and when i spoke to the second adviser he got my problem solved in 10 minutes the 5 was due to as said above being on the phone for so long and when i spoke to the second adviser it got dealt with in 10 minutes efficiency time wasters not helpfull and unpleasant money grabbers no comment the call was handled speedily and efficiently . good servic , poor billing process your system was very slow . cos i 'm sick of having to wait longer than i 'm initially told for a phone to be repaired then given a sub standard one in the meantime she understood my question .i understood her answer .and it worked . i have phoned about the same problem on 3 different occassions .i have to repeatedly mention my problem and continually repeat the issues at hand .this is a complete waste of my time . the advisor was very helpful and sorted out my query quickly and efficiently you asked me an exchange was agreed by an operative but when i was put through to another the phone that was agreed on .htc sensation xe was not available on your website .after a lot of searching by the patient operator .i finally agreed on a different phone . over the xmas break i tried to add a new phone to my contract .the xxx team 's performance overall was a disgrace .their mishandling has resulted in me paying for and suffering monthly bills for an additional phone that i do not have .the guy ( subject of this survey ) fixed all of this and also helped to explain a number of charges appearing on my bill . excellent service etc all round .: ) that 's 4 questions . no just good i called and got put on hold whilst transferring me but the phone went dead ? ? was n't too pleased as my mobile phone got cut off today also because i was 4 days overdue ! ! ! ! was calling to pay , when i eventually got through again to somebody he was polite and easy to speak to . xxx has a good service very poor line quality .advisor did not appear to understand my query just a very good service that 's why i sty with you problem was dealt with quickly and efficiently good service he was very helpfull happy and sorted the problem out straight away . they did as i asked and went polite . problem still exists dave my adviser was very helpfull and polite you should give him a pay rise because xxx is awesome very helpful and prompt been with your company 4 about 32 years that should speak 4 itsself .h no sorry too tired pleased with solving my problem . i did n't finish what we was chatting about and got cut off .nobody called me back and i still need to call about what we were chatting about because ive beine on xxxphone most of my life and i ai n't had any problems at all and now my friend is on the same network now . because i am dissatisfied with xxx changing the eligibility for upgrades from 6 months to 50days sorry but thats 4 questions . i was very pleased with the service i received today in dealing with my query . operator was friendly and helpful .he quickly solved the problem (-: passed around but problem was solved should have been dealt with when i originally called a month ago got the information i needed , quickly : ) always a really friendly service emma was just very helpful in a difficult situation you asked xxx are always helpful when it comes to sorting out issues , just need to improve when you let people run up massive bills without a warning or some way of capping the texts , calls and internet happy with service the person was polite and curteous but service is so fragmented that they ca n't really reply to queries .usually long wait , change of interlocutors and not really useful replies . friendly and most helpful .sorted query quickly . i got what i foned for stright away instead of getting past from person t person an the guy was very nice i have finally got the quality product that i wanted and the service was great from your staff the adviice and help was excellent thankyou contradicting information from both people i spoke to . very pleasant helpful assistant .normally a good service from xxx . fink dat xxx r rip offs an will b lookin 2 change network asap dealt with my query very well very helpful and profesional had no problems bills more expensive than expected advisor helped as much as he could the advisor was as helpful as he could be but at the end of the day i was told in jan i could upgrade in march & now i 'm told it ca n't be til may !just not happy about it . because the service was good . the youg lady i spoke to was pleasant and happy to resolve my problem as my problem was not really solved i did .get help but not a lot of understanding of my problem as i was asking a question what could not be met with a resonable answer and i have lost money with xxx because the person i dealt with was excellent .created a good impression . because i was very satisfied with the service i receved both customer service agents ( as was cut off while on hold ) were helpful , courteous and polite .my enquiry was dealt with swiftly and all problems solved within two short calls .can you please pass on my thanks to them both . no reason operator i spoke 2 was very helpful the fault with your signal remains - i request compensation for disruption of service this month perfect service i have weak signal in my new office and was requesting a free sure signal as i felt it was xxx 's obligation to provide a service . email still not working on phone .so i will have to re phone after work .but this is the 1st problem i have had with my phones . staff were friendly and helpful but bit frustrated with my phone .thank you was spoken to well and got my bill put off for 2 weeks which was a great help as i had some unforeseen debts this month . all was satisfactory and my request fully serviced the advisor who dealt with my query today was extremely understanding and helpful with resolving my query .she took time to listen and made effort to ensure i was dealt with properly .exceptional customer service ! because i got what i needed quickly and easy i am still waiting on a call back so wont know if im completely satisfied till after that my query was dealt with in an efficient friendly manner i rang four times tryin 2 get 1 problem fixed just a shame he could n't fix my problem good service from person on phone .butcomplicated system for people with different names on the accounts i have been misadvised numerous times by xxx and i am unsatisfied with the service i receive from xxx excellent service , very helpful and fully assisted with my enquiries was a good upgrade i was dealt with swiftly , politely and effectively thank you the person on the phone was very polite and did answer one of my questions .but when i mention that i had a problem with my online account she simply said there must be a problem with my internet .i 've contacted your chat 's adviser afterwards and he detected that there was a problem with my account on your side .it 's always best not to assume things . not solved the problem the customer service agent was courteous and did everything to help and he resolved my query when others were less than helpful poor attitude , failed to understand the magnitude of the issue which xxx 's fault although luckily the fix worked and did not take 24hrs very prompt and patient service staff were friendly .knowledgable .helpful and efficient . urfan was very good and david the tech adviser told us how to use our phones was excellent .a fabulous service great service with helpful patient staff ! the grate serves the sales advisor was very friendly and answered all my questions politely , they knew what they were talking about and helped me get started with my new phone after purchase sales staff try to be helpful .but coverage in essex is very poor compared 2 orange .as we are within 5 miles of stansted airport it is unbelievable how bad coverage is sales advisor was very helpful and friendly , found a good deal for me .was a nice experience cause the guy in shop was extremely helpful , he was brilliant . staff member hedi was very helpful and easy to talk to and she answered every thing i asked i was dealt with quick and efficientlythank u the staff were fun to talk to especially aden who was also particularly helpful and knowledgable .aboutall aspects of my phone and my particular problems with access to my emails . everybody was helpful in store .the service is good and the phone and tarrif are what i was looking for good advise just found them very helpful sales advisor was fab ,really friendly i had to rush to make a decision about my new contract because the shop was busy .but i also ended up with a contract where i pay more than before for less minutes , texts etc . local service provider .staff had good knowledge and very helpful . the sales advisor was very helpful & answered all questions i had the sales adviser was very helpful without pressure and was careful to ensure my requirements were met and questions answered .he also explained who to contact if i had any further questions .overall - a pleasant experience . salesman was brilliant ! friendly , knowledgable , east to do business with . the assistant was exceptionally helpful with advice and how i could both benefit and save money . very knowledgeable helpful and spent time to explain options also sorted out other phone questions and suggested good alternative options its good to find someone who helps me understand it all without making me look stupid . for a change a knowledgeable sales adviser was happy with e verything friendly , efficient service , affordable package deal , also received a free dongle when a blackberry was bought !thanks very much ! i was advised and served by a lovely welcoming guy called les who gave me good advice and help and i felt like he had all the time in the world to help and no question was too big or small , he was friendly and i was more than happy with my service and will be staying loyal to xxxphone because of that . i was looking to start a contract phone and the member of staff took me through every step answering every question i had in simple terms and was very attentive . i changed from a company contract to pay as u go the young lady fitted a new sim card etc the event took only a few mins prompt attention : honest advice : courteous and friendly manner . very patient and helpfull girl , despite my technophobia . i was very satisfied with the service i received very helpful and knowledgable assistant , talked me through my requirements and made a reccommendation perfect for my needs : ) ranjit was very patient as i am not technical at all .he explained things and just could n't be more helpful if he tried .also i can go back to him with any questions or probs that i may incur .he really is a credit to xxxphone a because the staff were very busy and nothing was too much trouble !the member of staff in question was very attentive and knowledgeable:-d due to the fact over the many years i have been a customer of xxx i have never had to call more due to an upgrade resulting in new line and i have had to make numerous calls to resolve and hopefully get money back which should be this week/early next week due to issues i wanted to make sure on every occasion everyone is very pleasant but took approx 8 calls for someone to actually action so just wanted to make sure my request had been all credit to them they look like they have .i just lost a little confidence with having to ring so many times .hopefully now all resolved .i am sure you are sorry you asked now :-) thanks issue not sorted to my staisfaction and will take 30 for something xxx cant answer and/or resloves ...very very dissapointed today ! was sorted quickly got the answer i needed quickly and pleasantly veryhappy with service and help waited 23mins to speak to someone , then was cut off !person i spoke to basically just told me to go to my closest xxx store .however , i work 6 days a wk , my 7th is my busiest , and it is no convienent for me to just 'pop ' to my local xxx store .so i have to live with a substandard phone , with poor signal for the foreseeable future !this contract can not end soon enough .6 yrs , and never after this will i have a xxx account again . the issue is only partially resolved as i agreed to monitor the problem for a few days , but the service was excellent . the assistants customer service skills was good .he did his best to resolve the problem quickly & efficiently .that 's why i gave him the marks that i did . when i called a couple of days ago i gave the girl the wrong information so the problem remained .she sorted it out today very efficiently and quickly . very polite , very helpful i av a problem using my phone yr advisor cut me off but didnt ring mr back .......... could someone ring me asap as per yr adverts team are always friendly ,understanding , help solve problems .products and services offered are the best on the market. i recommend to all . first guy identified a problem on my bill to me to phone c/services who told me i already had a discount to cover that charge , thus wasting my time as these texts have the man i spoke to was very good at his job poor response to what should be a simple request .not customer friendly and now reconsidering all xxx contracts we have the reason for the 0 rating on q 2 , is that i asked for the content control to be lifted and go my knowledge it has n't happens yet . she was very pleasant cheerful and helpful .provided what i required it was good helpful operator very pleased with xxx i think i shud b abl to cancel a contract by phone as well as set one up no i will call we find young men so helpful some of tearm are not thank you delivery promised between 10.50am and 11.50am .now 1.45pm no delivery .called customer service , no help just attitude from young lady on the other end of the line .very poor from xxx very helpful adviser was extremely helpful however i was unable to get a discounted bundle whilst travelling to the states the reason is that xxx took 25 pound from my bank on the 2nd of march leaving me overdrawn .then the advisor couldnt find where it had gone and cant re-emberse my bank i have to go to a xxx shop .not happy love xxxphone ! rude customer service .i will be ringing in the next few days to find out the mans name and make a complaint .also bill dates are not specified clearly . after 2 years of being a loyal customer all ways paid on time but could not get a decent deal on my up grade had 2 go another dealer 2 do so loyalty obviously means nothing thease days helpful quick advice the adviser was very helpful i wasnt happy about having to pay 25p to talk 2 someone a the lady was very kind and helpful and rang me back when i lost reception which was appreciated phoned 4 times today and spent several hours on phone to try to get a new iphone to work .it still does not work .a totally wasted day customer service dosnt care had to make over a dozen calls to sort 1 problem out shocking customer cars do n't deserve the business the staff are generally fine but the computer system is either running slow ,the internet site is down , they need to check with another dept and i end up spending a massive amount of time hanging on the phone trying to get a problem fixed .currently my personal hotspot , which i have asked to be turned on , is not working and the staff seem unable to find a reason for this.this is very frustrating and time consuming .as a long standing customer my personal loyalty is very low and i already use 3 for my ipad .the xxx business package is good and thats the only reason i didnt switch recently because the support is pathetically disjointed and disorganised .if i have a problem 1 person should become my ` fixer ` and liase with me until it is fixed .everything takes so long !i wont put up with this forever ! xxx are a joke !your advisors do n't know what they are doing and you take th **** of your customers taking a while to get sorted the thing i asked to be taken of very happy with the service that i 've got thank you very much good service nice polite people thanks i thought i would have been given some advise which i was not .will look at other networks for a better deal . no fuss ; everything dealt with courteously ; very helpful . problem was resolved had 2 years of problems with vf , they do n't trust their customers - so i do n't trust vf anymore removal of a discount without notifying me .also adding a payment admin charge for no reason overall - very happy , better service than in a shop .unfort i could not get the handset 4 reduced price , as i 'm not on 24 mnt contract .i think u should offer some reduced prices on handsets 4 existing customers(vod cust over 10yrs ) do n't no did not offer a suitable package for me to travel to newyork too expensive advisors are polite friendly and very helpful always sort the problem my phone has developed a fault and i was told it was under warranty by one of your staff and then told it was n't by another and i 'd have to pay to get it fixed .it was n't pointed out at the time of me taking the 2 year contract that it was only a 12 month warranty .i have agreed 5 contracts for my company and i will think twice before re-signing as and when contract come to their end . service was very good .two negatives ; too many options before getting a human & asked a second time to verify my name & address after being transferred . polite on the phone , understood everything i was on about and rang me back to make sure it was the correct information .still waiting for my 5pound free credit though . friendly , helpful and efficient !did n't waste my time no made three our four calls to support as for the past 2 days the mobile mast has been offline so been usable to run my business .the people on the phone were just slow and often did n't know anything .had to call from my house phone so ended up costing me more money and was either long on the phone , on hold or got cut off after being on hold for a long time . ignorant people who shoud b sacked imm . i went 2 lancaster branch and was declined a monthly contract the sales adviser gave me the number 2 ring he said they would tel me why i was declined so i rang and was told he shouldnt of got me to ring as they couldnt tell me why i was declined so yet more calling credit used for nothing on a network that costs me to much as it is so thinkin of switchin networks 2 orange or tmobile i was satisfied with the customer care i received but someone still has to ring me before i know for sure that my fone is not goin straight to voicemail limited on how long i have to wait until i can change tariff .easy to change address helpful and understanding . very good service i have spoken to 2 advisors .the second one was nice , still was n't happy with the company but that 's not her fault .the first one i have spoke to was raising her voice and did hang up on me ( if she did not i would expect her to phone me back what never happened ) .a few months ago i had problems using my card and unable to make a payment .i had enough founds to do so somehow my card was n't working with xxx only and my phones have been suspended for about 3 weeks and still had to pay for not being able to use my phone !i have been trying to pay over the phone , online , even went to hamilton store .my card was n't blocked , have been in the bank 3 times regarding that matter , also on the phone and there was absolutely no reason for my card not working .had to pay money in in my other account to make the payment .i have paid for the full month and only been able to use my phone for a week .it 's funny how i have been on the phone speaking to your advisers and there 's no note on my account whatsoever .i find this company terrible and i will pass this to every person i know .i will tell everyone to go with o2 .even the reception is carp in the last few months .also there i had problems when logging on website in the past .not to long till my contract runs out and i will definitely not renew it and go back to o2 very good but facebook and intertnet r takin time to go through ok in this instance but have found some previous account detail changes very hard work ! read the notes on my account , listen to the recent phone calls which you record , and see if you can figure it out , or call me mainly because your stuff it is very poorly trained ! ! !i strongly believe that they are not at fault , but the management ! ! !the bigger the company the poorest the service ! ! ! very gud people 2 talk 2 , always very polite .and the job gets done gud and quick good information at all times and quickly done as well the advisor was very helpful with the problem i had and came off the phone feeling a lot happier that my problem was solved . iv had nothing but hassle since having a contract with vodephone but the advisers are very helpfull email sent 6 it has taken me 4 times to ring up to get what i wanted .and one person told me they would ring me back when they had sorted the problem out but never did , i have been paying extremely high phone bills and i have been away in afghan for the last six months and used my phone so did n't under stand why they were so high you are constantly ripping me off and will not put me through to a manager to speak to .i am a long term customer .look at my bill history and add up the payments ! sean at xxx crawley was very efficient achieved the desired results .a customer survey i did on tuesday 13th march for a product upgrade 07765641785 asked two questions by regarding questions 'yesterday ' ie monday .no transaction took place between me and xxx on monday 12th march .the young lady i spoke to yesterday 13th march derserves three 10 's for her efficiency of service .thanks . the girl i spoke to , did everything i asked her to do , without any problems . the adviser who answered my call was very efficient and knew what she was doing and was happy to help she spent time looking into international packages &found 1 that wld work well for me . the same efficient service as has been provided over my long time as a xxx customer bcus it shudnt have gt to the stage wer had to ring you to unblok the fone afta u had already recieved payment replacement sim card . advisor was extremely helpful i phoned for an upgrade and it was n't due yet !i have 3 contracts and my husband has 1 i 've been with xxx for years you 'd think they could have done that considering the ammount of buiness they racieve from me ! ive been with xxx a long time and im stayin with them they are friendly and they help me still waiting for a call back based on an overall , service is standard not good not bad very good communication and very helpful very nice man and help with everything well pleased thank u friendly helpful staff .went out of way to solve the issues . do n't complain abt xxx services as they r friendly n helpful coz afucking love yous hahahaha just happy with the level of service no joy wlth my bil problem been with u 4 yrs and find u very good i am a very good xxx customer and have 2 sims that i top up constantly , i have run out of credit and was relying on my freedom freebie points for instant credit yes as there is no communication with anybody ! 1 opeator says 1 thing and others say diffrent !my phone bill has been messed about for the last three times and dont seemed to be sorting , .thinking of cancelling my contract . i have had no problems with xxx and find them very helpful very good service i was satisfied with the second line support the engineer was extremely helpful and i gave him a 9 however the agent who took the call originally could have handled it better so i have given her a score of 3 she was completely disinterested in the call and wanted to pass it on as quickly as possible . before we was told that we could close our account next month now told another day 8 was because sometimes signal is lost completely for a couple of days and this is very inconvienient as my mobile is my only means of contact .other ratings are because the lady i spoke to was very helpful and explained what i needed to do clearly so i could understand the steps i needed to follow to fix my problem . ring me i have been badly talked to not really sorry i was happy with the advisor and how my call was handled and problem solved .but i would never recommend xxx because i cannot stand this network !constantly having problems and having to phone up .then every time i phone i have to do this silly questionairre !annoying ! as a business customer i would expect to hav a single point of contact , which was not the case here .furthermore this is a continuation of a previous issue which is still outstanding ( having not been resolved by yourselves previously ) .your customer service ethos seems to resolve around telling your customer what the issue is then expecting the customer to resolve it .having left xxx previously ( after a number of years as a customer ) i recently returned in the hope that it had improved .i am sorry to say that , if anything , the situation has deteriorated . rip off merchants and money grabbing very helpfull removing content block sometimes u do n't get all the information u need well my problem was n't resolved properly and i was n't very happy that with xxx you ca n't block numbers very helpful and kind thank you vodophone the best first time i have had to call and i was satisfied with the help wanting an ipad2 better deal offered from 3. xxx not willing to match or beat quote and agent unhelpful .after approx 12 years of being a customer i am disappointed 5 mins to go through your call centre to simply get a number for a store ..1st advisor gave wrong number so had to go through process again .2nd advisor very helpful but your processes for getting things done very user unfriendly and not reflective of communications company . . i alway get good help from xxx advisors the man in question was very helpful and polite and nothing was too much bother in assisting me nothing just that am satisfied and happy by neils explanations i have been advised that there is not a lot i can do about calls that are showing on my account which i am 100 sure i have n't made and an being charged for .the person i spoke to did n't know what i should do or how i should raise it my problem is still not sorted out and i can still not use my internet service even though i rang up twice to get it sorted !not happy with xxx after been a customer for a long time ! very disapointed . the man really helped me solve my problerm but i would not reccomend xxx to any other person as it is a terrible line !and hardly get any help with this ! ! ! ! ! ! ! ! all questions answered to satisfaction , overall satisfied since i have been with xxx i have had problems with my bills and network and its all down 2 xxx . because im not happy with the way i 've been treated the last week or two i a.m10 years a customer well i have to have the phone exchanged as faulty which is a little problematic , issue dealt with fine , would have been better if it could have been replaced with 24 hours instead of 48 , thanks . the adviser was really helpful and listened to what i was saying without interrupting and then told me exactly what i needed to do to resolve the problem . the guy who took my call was really helpful today .i would n't recommend xxx though as in the past i have had an awful service and will be going elsewhere for my phone soon no reason good service with a good price overall a good service but the last person i spoke to repeated to me information i did n't want and had already been told about call handled straight away and problem sorted got good customer skills sill unsolved dealt with quickly and politely as usual . how i feel because i found my quries to be answerd quickley and politley uery happy details mentioned alongside answer to q1 very satisfied . my query was n't resolved at all , the operator was obviously talking to the manager while i was on hold but i was told that the manager would n't tell me anything different and that he/she was at the meeting .i do not appreciate being lied to and i certainly did n't like what i was told as every time i speak to a different person they tell me something entirely different ! ! ! thank u for a fantastic afternoon b evening luv to u all - wimpey n gang xc the service i get is appaling !in a long contract with a phone i ca n't use !wont b renewing or recomending anybody either ! poor customer services because i 've been told my payment plan is on permanent hold cos it is still running but no money has been taken out of my account since end of feb. xxx also do n't make it easy for deaf customers resolve issues with customer services . friendly , efficient , quick service , easy to make change the man in the shop spoke to the adviser and was ok courteous , effective advice , providing a positive solution to my enquiry i have been with xxx for some time now and i am satisfied with their service . i always managed to solve any problems very quickly and effectively because none of you can fix what you missold me !and have given me a huge bill for your mess up straight to the point and they knew what the problem was over usage of internet when data package sold at time , i was informed that i would n't use what i bought yet i 've went over by 2 1/2 gb and maybe should have been informed as i took for granted what i 'd been told but i 'll seriously consider changing providers at end of contract as i 'm very unhappy with situation general very good and helpful service all your staff are a bunch of incompetent liers and not one person that i have spoken to can tell the truth , xxx should be ashamed of them selves and the service they say they give is nothing more than a disgrace . excellent customer service . because i dnt understand phones and computers internet anyway my bill was going over i thought i wud hav 2 upgrade the package your chap lookd where the extra bil was cming frm told me and tuk it of so my bil wil cme right dwn he tuk his time and was understanding 2 my lack of knowledge if the original operator had done their job i would n't have had to call back but chris was very nice and pleasant had problem understanding there english .xxx should have tex me that the mobile had been returned ur company miss sold me 2 mobiles which .trading standard r now investigating 4 me ....as no one fa xxx is interested my recent complaint and queries were handled well , but i was very dissatisfied with xxx for the set-ups which caused the problems .please refer to my emails on the matter . i found my call was handled very well and i was provided with all the information i required about my call x the adviser i spoke to was very polite , friendly and helpful . the advice on this call did not match with what i was expecting following a previous call to xxx the lady i spoke with , rebecca was helpful , understanding and sympathetic .she also saved me money which i did n't expect , for that she gets at 10/10 for customer service . the advisor was genuinely helpful & sorted out my issues the two previous advisors had made notes but not applied the actions to the account which is frustrating for me & andy the advisor who finally sorted things = well done to him he saved this issue from being escalated . because they where helpful on the phone . been with xxxphone very long time .i have managed get at least 5 people 2 transfer 2u .shame u have not got a reward scheme for customers who bring you more custom . no very informative ,polite and helpful the woman i spoke to was friendly and helpful but was unable to fix my problem .i have since received a text message with the contact number or blackberry customer services who will be able to help me .happy with the response . what i rang up about has been sorted out i was gonna leave , but they sorted my phone out well and contract . my query was about blocking a number from texting and calling me and this is something that any be done so i am i satisfied with that aspect .but i 'm satisfied that i was given the correct information and the adviser was helpful mast down in radlett for 5 days and still not fixed .polite staff but still not fixed ! i am very satisfied with the contract that i made today , and with the assistant that made it as well .thank you i have been a customer at xxx for many years and i feel the customer service is appalling .i will be cancelling my contract to go to another company over the next few days ,this is a direct result from your levels of poor customer service because it cost me 40 pound because i went over my minutes you should warn customers good service all round & very helpful !offering extra advice/ support he knew what he was talking about and dealt with it in the same manner i was miss sold an 18 month contract being given incorrect facts everything was resolved quickly and professionally i was reasonably happy with the info received and i am happy with xxx . i called you with a security/phishing risk and you do n't care and are n't interested .pretty poor and shabby . good quick & successful response useful information , helpful snd interested advisor . there is other mobile companies that can provide better pay as you go packages also it is a hastle to go on the internet to proccess my monthly freebies been with you for many years and now thinking of changing brilliant , you help me everytime .thank you x because its the worst customer service i 've ever experienced and i will be changing provider asap very happy with service .thankyou i was happy with everything the problem was sorted out fast and efficiently . i 'm always impressed with the service provided . that 's four questions the lady i spoke to was very polite and made me feel at ease ,and solved my problems quickly and efficently frustration with my ongoing problem with my current phone .the xxx staff i spoke to on each occasion were courteous and helpful . the problem has not been solved .i cannot receive or make phone calls whilst at home .this has been going on for days .i am housebound as my son is very sick so i hope i am not missing any important calls .this is unacceptable and would like someone from xxx to call me asap that 's 4 questions !phone answered quickly , problem resolved quickly .change from the norm of spending hours on phone with no-one knowing any answers . she really tried to solve my prob an showed me a solusion to my prob excellent service everything i asked was resolved very easily and quickly , very friendly my query was resolved it 's the way i felt the call was handled .i did n't feel as though i was a valued customer . satisfactorily because of xxx freebies and excellent customer service answered my question ,and sorted straight away excellent customer service english speaking my husband and i have been with xxx for many years , this afternoon i accidentally dropped my phone and it has shattered , i ca n't make calls or receive calls and the screen is badly cracked , i will be going to a different provider , as you can not upgrade me , i will be ending my contract as soon as i can , friendly and helpful staff look at my file . no. jufst look at your questions . very friendly and quick to resolve any problem yes .for u r always helpful because it was great service i got and i was realy happy with it xx yeh the chap i spoke to was helpfull , polite and friendly and sorted my problem out promptly a welcome change to other helplines . your good she was really helpful n pleasant xxx made mistakes , operator acknowledged them wo any apology .extra info i needed to extract. all good prob with online sign in .resolved thanx ! really nice helpful person , and the text came through to confirm the block had been removed , but i 'm still getting blocks efficiency and courtesy my quiery was resolved answered all my queries , very helpful advice given . the incor good services and someone to talk to who knows what they are doing and really helpfully bad service from a very loyal customer of 10 plus years .leaving xxx unless situation resolved . although i got.most of the information i wanted i wad suddenly cut off before the end of the call . the advisor war very helpful and did her best to resolve the problem . nop the man from egypt was almost unintelligable and refused to put the caller through to anyone else . because i am very annoyed that the network .on numerous occasions i have tried to make very important calls , but it wont work . i have problems recieving calls . i will not be paying another penny until this is sorted , as i have bought a pay as you go phone on a different network because i cannot rely on your network .ill go in store tomorrow to send my phone away , but if it continues it id like you to terminate the contract . answered my queries in a friendly and efficient manner answered my question clear precise feedback good service and that 's 4 questions haha very .helpful .friendly .staff poor customer service , too little too late the reason for my call was to correct a mistake a xxx operator made .the situation could n't be resolved to my satisfaction .the original reason for my previous call was not fulfilled .the original information i received was false .different operators always seem to have different information customer service good and dealt with my query efficiently politely problem was not solved , but the responder was a knowledgeable and helpful chap . cos my phone is so bad and ur service for helping me was so **** i had a problem with my new bill since upgrading my 3 x phones last month .on 2 x contracts i was being over charged , it was this number and the one ending in 319 .the kind lady sorted it all for me and organised the refund on my account too for the amount i had already been over charged .all together i 'm very pleased again .regards , peter problem was n't resolved after a web chat and 2 long phone calls culminating in being told to go to retail outlet where it took 2 or 3 further phone calls and an hour and 20 mins before i could link my email accounts to replacement blackberry .- calculate i spent 5 hours on this today . i was advised i was due an upgrade today then when i called i was rudely informed that the updates had been changed from 70 to 50 days before end of contract with no offer of assistance or advise on how to get a new handset as mine is not working properly ! friendly and all the onfo i needed call was handled quickly , efficiently and professionally .everything sorted out with a minimum of fuss . i think i should b rebated the rest ( 9 months ) ov my money i dun wot xxxphone askd me a year a go nd i 'm gettin treated like this .i 'm a loyal customer iv never missed a bill nd iv been with xxx for over 7 yrs i 'm disgusted with the way iv been treated nd wen my contract end i will be leaving xxx the person i spoke to was brilliant . the operator had to check a return was there .this had been done before .it would have been quicker if the act had been updated to say the returnd fone was all clear to re-order the upgrade i have alot more important things to do than complain by text msg .i will be cancelling my contract at the soonest opportunity . i was very satisfied with the help and outcome of the call the operator was very helpful total utter incompitance ... good tel skills .thay put u at ease happy with service good experience as always , thankyou , as a customer i really appreciate it : ) i have been contacting you for almost a year with the same issue .christopher has hopefully settled what should have been settled all those months ago .even your management did not follow through actions dictated would happen .you really should be congratulating christopher for his ability and dedication not only to xxx but firstly the customer . one member of your team saying one thing and today 's saying something completely different they did not wo n't to listen and gave no help at all and as soon as contrat up am changeing to sum one else ? very pleasant and knew what she was doing . generally good service had no problems at all and was very friendly and professional please refer to last message would rather not . u are messing me about . . u are all muppets you got my daughters blackberry sorted out excellent service by rose ! ! ! not too much time on hold (your hold-music is **** by the way ) , they ( staff ) were friendly but not overbearing and most importantly they knew what they were talking about .change your hold music . very helpful in hard circumstances very friendly and understanding service .the collections agent was personable and helpful read my e-mail sent via the xxx website . cuz i was happy wiv it all got exactly what i needed wuickly and efficiently my query was answered efficiently had a problem with a consignment and it was dealt with very quickly and efficiently i 've called xxx 4 times today .my problems are still not solved ! i would recommend 9 out of 10 for xxx because its a really good network i am rating how satisfied i am that my query was resolved a 10 out 10 because i got want i needed to know and the last question i give 8 out of 10 because i couldnt quite hear him and took a while to find me on the system but he was polite . yes it was good service please call 07798 841586 who is the m.d of this company account and he will be happy to explain total disgust and total dissatisfaction . all was efficient and good , happy with positive result , however not all questions could be answered although the person was polite enough once again xxx are ignoring the people of postcode pa34 as many people have reported faults with the signal but nothing has been done .just feels like we are been ignored and this is also a pointless tex as its just binned when sent .role on the end of my contact when i can do with a decent company very helpfull lady called jess .very professional. james i had a probkem amd it was sorted very promptly wish all my suppliers were this efficient many thanks you have lost my phone that i sent to you for repair with no offer of componsation for it . asked for advice and found operator very helpfull had a all round good experience .my call was taken very politely , my query dealt with in a polite and professional manner . i had no problems and the staff are very helpful poor service and overpriced the service guy i spoke to this time was good .the last one was ok but gave wrong info and the first guy was the worst i have encountered anywhere !this was my 3rd call in over a week for the same issue !xxxphone as a company really should be able to send out a paper copy of a bill if needed without having an 8 week back log ! ! well , overall i think xxx is a very good network , i am partially satisfied because i got the information i needed however it is n't what i wanted and lastly the woman who served me was very helpful and polite (y ) i had a simple question answered quickly , thanks . the reason i only a 6 for recommendation is because i have a contract with u my husband does and we have our internet at home through u !and we never have any discounts what so ever !as a household we spend 120 a month with u !so i 'm thinking of not returning when my contacts end becuase some how my xxx account already registered when i 'm the owner of the simcard and have not registered it atall .and i 've been told to go into a store , which i ca n't do . good service today but other firms benefits can be better the product i wanted was too expensive compared to if i buy it else where . he was too sales man orientated i am indeed happy with xxx the service was excellent .they put a wrong right and did n't fob me off . he was polite & answered all my questions but couldnt help my particular problem overall i rate the company this is my 2nd stint but last dealing only mediocre cos i made payment arrangement then still got phonecall telling me to call u or risk restriction on service . he was very professional and to the point ... some advisers are very helpful but other times can be very difficult ....todays adviser was polite and dealt with my call fast problem resolved several calls to a variety of individuals over 3 months also including a shop visit .tried various fixes none of which seemed like working .getting increasingly inevitable a replacement was required - just took a very long time . totally appalled by recent whole xxx experience the person i some to was very helpful , however no action has yet happened so i am unable to comment on the final out come of the call service was good product rubbish because it helped me out because i never knew how to do what i needed help with . polite and dealt with matter in hand very polite and helpfuljust hope he has done what he said he would dothis is second time i have asked the same things to be done couse he was very helpful the assistant was very very helpful and got the correct plan that suited my needs .she took a lot of time making sure everything i needed was put into place and was very thorough in completing everything 100 % . unlike the advisor who called me to upgrade me without even looking at my needs .please pass on my sincere thanks to her . it was a very easy question asking 4 price plan details 2 b confirmed the lady i dealt with spoke clearly was smart and spoke with a **** german accent she could have sold me anything decent service , i always get reasonable service with xxx .no major complaints .can i have an ipad ? i am having trouble with xxx in general .i up graded to a business account and keep getting charged for my old tarrif. . no one nos what is going on and i seem to have to keep paying the costs ! ! i 'm tempted just to leave xxx no staff were very polite in their dealings with my queries but the initial contact took a while .tapping in codes , selecting the right option .etc still rather annoyed that my query regarding the separation of international / local minutes was not resolved . answered my questions and gave me a solution to my problem that has been continuing for months . xxx changed my upgrade date from may to october , i was unhappy , i 've kindly been informed i can now upgrade from the beginning of may but i will have the extra months added on to my next contract which i am still unhappy about .i am considering switching networks to o2 . i am a little disappointed that after having been promised that an upgrade 6 months in advance was possible , i then find out a week before the upgrade is due that the terms have changed and that this is no longer possible .i would of liked some warning .the person on the phone was very helpful though - there was no problem there .thank you i have had to call twice because the matter was n't resolved the first time .both guys were nice but the first one did n't resolve the prob and i am still waiting for the prob to be sorted should be within 20 min problem has not been resolved yet . great help with the major problem your operative was very helpful with what i thought was a complicated issue she talked it though with me and it was resolved 100pwrcent very satisfied with xxx rthe first call did not resolve my problem , but the next day the operator was switched on sorted things very quickly . i found the advisor stuart to be really polite , not to serious but yet professional throughout the call and did his best to provide a solution to the problem , and i was n't kept waiting . your adviser did not help should not have received the bill for 50 pounds in the first place but the adviser sorted it out .so now resolved . yes i 'm having problems with my mobile freezing i asked how i get my sim card out to put in another mobile and i was told to take it to my local store and they will try and fix the phone , i need my mobile for my work and thought the man who i spoke to just wanted me off the phone , not helpful at all , i 've been with xxxphone since 1989 and never had problems before , thank you explained well and job seems to be corrected we are satisfied thankyou all answered and dealt with ridiculous refusal for ` internet dongle ` when i paid my bill !you have some cheek ! ! ! ! ! was satisfied with the quick service ,my bbm service was put on right away x everything handled efficiently and promptly good advice no but my contract is up in june and i will not be renewing it after being a good customer for over 6 year i ca n't believe how i 've been treated i was just very happy with the info i was given in solving my problem friendly and efficient servicethank you the woman knew straight away what i was on about as she had a blackberry an told me exactly wot 2 do what do u mean exactly would like to have had a more confident answer , was left open ended . iam satisfied and very happy with the services that i received today , i did not wait for too long or was left in a queue for too long before i was attended my query was dealt with efficiently she rang me back as promised and had resolved my query in a pleasant manner . the person that i spoke to was very helpful and help me to save me money which in these day is very rare and she should be highly recommend prompt , efficient service , unresolved issues with my iphone 4s , not even 1 month into a 24month contract .shoddy had simple questions ans i had quick simple answers **** service and nobody helped me they didnt resolve the issue .i still have to email . i have not yet heard from replacement team despite promises that i would . i have also yet to hear from suresignal signal is poor , equipment is faulty and insurance i pay for suddenly wo n't cover faulty phone when it did when i last claimed years ago on the same policy the guy could not do a nuff for me took 3 times to upgrade phone and renew contract .first phone never arrived and told wrong prices , second phone was wrong one then it could not be swapped so had to be returned to start process all over again .so nearly 3 weeks later finally got upgrade . good customer service support very helpfull i 'm generally happy with the service i receive too long a story but do phone if you 're interested . advisor helpful but did n't solve problem not kept waiting on hold .operator knew what he was talking about .solved my problem easily and quickly . because your operator was very polite+helpful.thanku:-d. thay were very helpfull in solving my problem , you said it would only be three questions .again very disappointing ihave spent the cost .of .two .calls and have .not got .wap settings yet the advisor was very helpful , efficient and very polite /friendly i have wasted considerable time for 3 phone calls trying to upgrade my phone early .this i was told was possible to do online , i have tried numerous times to complete this unsuccessfully .i was even told today it was possible by first advisor .then i was cut off .then i was informed this offer or function ceases to exist ! ! unbelievable .i will be writing to senior management as i would like to have a different phone .i was even prepared to pay for it !completely unhappy with this service .you cannot advertise and tell your customers about offers and then withdraw without letting them know . no help , no suggestions & no compromise on i had 2 ring twice because the 1st person failed 2 ring me back but when i spoke 2 the second person , she was proffesional , curtious & helpful i have been a loyal customer for over 10years reasons that matter to me .uk based call centres with quick answering times from staff who know their product and willing to help .only once did i experience a rude member of staff over the phone but this was dealt with with your management team who listened to the recorded call and apologised to me which restored my faith with xxx the girl was very helpful and plesant very happy the call resolved my question reason was you asked me your happy to charge the highest internationally call rates !but then when you use your phone for over thirty days abroad you will not pay out no comments because when you got a problem no one can sort it out it just past on to some one else the adviser i spoke to was very helpful but your process does not seen to make it easy for him to send the bill immediately in for a bill query .my concern is that i will have to call again next month with the same issue . it still the same not working i did during my texts and i 'm happy to discus on the phone if needed every time i call wrong information is given . solved my query because this survey gets on my nerves although the customer service reps were doing their jobs , the customer care service protocol was impersonal and rigid .as a result xxx has lost my custom . you 's are very polite and helpful . i had to call up twice to get an answer because the first time i was told to go contact the store personally a really good helpfull friendly service efficient friendly service my inquiry was not answered or dealt with to an acceptable level nor do i have any useful outcome with the problem still in effect .yet another call to xxx with a disappointing result phone me 1010 possibly the best call centre i 've used . because i called a few times before and got indifferent advise & had to go to xxx shop to confirm information , so i knew exactly what i wanted by then , which was a bit inconvenience being a loyal xxx customer for years ! i think the ratings suit the service i received exceptional customer service , listened to me and resolved my query efficiently after a very good initial sale of a laptop contract .unfortunately the sales man forgot to order the laptop .i telephoned last night to complain that i received broadband but no laptop to which i got put on hold for ten mins then got cut off so i had to return the call and go through your very slow customer services to then reach someone who then tells me there is nothing he can do as the courier service is shut and that i need to call back tomorrow which i did however i have since found out that it is not the couriers fault and that if the guy had bothered to look yesterday he would have seen that the laptop had not been ordered at all ? !i then ring back today only to be told i will receive a calm back which i did from nat only to be told yeah we forgot to order appologies but it 's on it 's way now ok thanks bye !i believe i have been a loyal and very good customer and deserve better service !unfortunately we are obviously now in a world where even a company like xxx does not give the bet customer service and that mistakes are just second nature !it 's a shame as xxx never used to take this view ! during midconversation i was disconnected and the advisor failed to ring back despite the fact she had taken my details .extremely disappointed and appalled everything was resolved with just the 1 call job well done the guy was good and freindly but didnt receive my texts for my mms settings finally sorted a good deal good service thank you staff are always very polite , understanding and help whenever they can this is now four questions ! good service the adviser handled my call professionally and quickly and explained what he was going to do .top marks to him .thankyou in general i am satisfied with xxx , however this call took too long . the problem was resolved i like xxx network and the customer service is very good . . good company i was passed from one person to another 4 times !when i enquired about a one net contract .i was then placed on hold and hung up after a couple of minuites of waiting . o very helpful approach .but i have not yet received the promised email .my ratings are dependent on that soz havin big probs get the intennet on my nokia it a new fone 2 me its sumthink 2 do with my wap i am disgusted with the service and assistance i an getting very satisfide with xxxphone until recent problems wich i am totaly disatisfide about not very helpful , i thought i would be able to simply upgrade my minutes hassle free . very pleased with the exellent service and care .many thanks . good service . excellent service all round wery helpfull , friemdly , and good service . being charged for txt message service i didnt know about bringing next bill to 86 pounds !told to phone just before bill due to arrange possible split of payment into two halves !although no real outcome the gentleman was informative and helpful as well as understanding !credit to him ( chris , he said was his name ) ! i already did in first two questions it has taken so long to get info i needed not appreciating loyal longtime coustmer the service was satisfactory the operator was helpful but the problem could not be resolved . good on the assistance , a little indirect on the process of getting through to an assistant . i feel like i have been with xxxphone for so long , yet they have never given be extra deals !if i was with another network i would get the same contract for less money ! no too bad but got sorted prob sorted with ease polite adviser , very satisfied customer staff were excellent and helpful , but xxxs policys regarding phones etc were the cause of the lower ratings there was a problem on an upgrade date , but it was quickly resolved without any hassle .totally satisfied .thank you .very pleasant adviser , polite and professional . it was a sinple enquiry > easily resolved & the operator was polite and helpful the lady was very polite and friendly : ) woz unhappy&wanted 2 cancel , advisors were apologetic 2 my problems &sorted out a good deal because i 'm nice ; ) xx the lady that helped was efficient and explained everything my enquiry was handled efficiently , no fuss and the person i spoke with was very helpful and polite your systems for overseas data and voice products remain in a chaotic state and i seem to know more about them than your agents .have a look at the notes on my account - it 's embarassing , but never seems to get better .if you 're seriously interested in my feedback then feel free to call to discuss . friendly ,quick and easy .thanku the operator was brilliant .not only did she resolve my internet log in query but also the query that no one else has been able to solve regarding my email account the supervisor i spoke with understands good customer service , which seems hard to find with big companies .it makes one happy to use a service when the customer is valued . the contact i spoke to , mervyn , was extremely helpful . because i like my xxx and have been satisfied with it since about1998.my family members use xxx .howeveri have never tried any other service though but i always recommend xxx to friends who complain about their own service and they switch .also i have no major complaints .thankyou for your services .special thanks to your pay as u go technical team .they are wonderful . good customer service ill never be leaving xxx very slow for which one ? fast and efficient thank you no extremely helpful , looked into lots of options , he communicated very clearly , understood my needs and gave great advice thank you . xxx provide me with an outstanding service i have never had with any other provider the advisor was extremely helpful and polite and dealt with my query efficiently the advisor was brilliant , but i just feel you as a company are a complete rip off .many thanks the 10 ratings are so because i was satisfied .thd 6 rating was low because why should i have write u letter to cancel my contract , i did 'nt have that hassle when i went to the shop to get the contract , thay snatched my hand off . 10 all round , clear and concise help , very polite and professional , could n't ask more from a call centre , and it 's in the uk , big bonus . exceptional phone manner , very useful , very helpful . your team gave me really great advice i believe that not everything was done to assist me in a difficult situation , considering i was willing to extend my contract length .and have 3 connections i was not treated like a valued customer . phoned several times to resolve problem of opening an on line account passed from one section to another ... told they ca n't resolve to keep trying :-( consoltant was very profisional , helpful and anderstanding hours spent on phone to cust service , poor signal through out the uk, when abroad and using other networks there is 100 % better reception ! , continuos complaints from my customers that they cannot get through to me ! 12 replacement handsets , some sent out faulty , some sent as empty shell i .e .not activated as a phone or ipod , cust services takes too much time to get through to some one , too many options .given contradicting advice from cust service , if it was a car you would have got your money back and got another brand ! left on hold for ridiculous amounts of time .no explanations as to what she was doing .highly impersonal .had to ring off in the end as left an inordinate period on hold while being transferred to another dept .charged for call to your helpline .how absurd ! ! told those calls are only free if made on your mobile .what if , shock horror , your mobile was n't working , as my was yesterday and i 'm sure is the case for the vast majority of callers , particularly if you have to take sims out etc as part of diagnostic .not impressed at all . bye i called 3 times , twice there were no notes written so i had to repeat myself and the procedure 3 times .you have n't solved the problem i gave whereby i can barely make a phonecall due to lack of signal which you say is due to a network loss in my area however , as i repeated several times-it 's not just my postcode affecting my network it is wherever i am .you need to sort out this problem as its causing alot of people inconvenience . nice guy , very helpful . because i got the answers i needed straght away i cant get anyone to help me !all i get is menu options and then passed around different departments .my account is with a corporate company called loreal and xxxphones customer service is at best , terrible . complete confidence in my service provider and the knowledge and expertise of their staff . friendly and efficient service - faultless ! i was very pleased with the way my call got delt with . the guy was brilliant ! ! was n't able to upgrade you solved my problem quickly and politely-i can again use my old 'lost ' mobile which i blocked and finally found at home safely waiting for me :-) i was kept on the phone a little while and i thought maybe i 'd been cut off and i also felt that xxx were doing me a favour...hard to explain by txt tho . very friendly and efficient . i feel after speaking to customer services , both my girlfriend & myself have been miss sold our products from a xxx shop .after extensive discussions the only advice i got was to 'write a letter ' & was then text 'd the appropriate address .very unsatisfactory ... but seemingly typical of xxx at present. i welcome anyone ( of seniority ) calling myself to discuss my findings between 10am & 4pm tomorrow , but will be extremely surprised if this happens . i am a gold customer and have always been treated very well by xxx .as long as the good service and deals keep coming my way then you have a customer for life your servies is just so good and i find it easy v good service polite + courtous . bad service **** signal service excellent.problem not resolved cos i hv'nt been treated well i had my problem sorted out without additional calls and the agent knew exactly why the issue came about and how to resolve it . i contacted you to ask for a copy of my original paperwork .its been 3 days now .8 questions and still no reply or idea when or if i will get this .very disappointed so far . the call was unsatisfactory as there was no effort to try and help resolve our issue even though we have been loyal business customers for a long time ! ! ! i felt ignored and no one was listening because i never contacted the care centre , so this survey and questions make me think you have no idea about your customers or any sense of control in the care centre .very offputting as a customer friendly manner and helpful after a mildly frustrating experience trying to solve a problem got through this afternoon to a chap who could n't have been more polite and helpful .solved my problem within the hour . great customer service did not solve query at all .i have a signed clear 30 day contract and went to cpw to upgrade .laura in cpw was brilliant , but xxx showed an erroneous 12 month contract and would not do anything to help or resolve .so you 've lost a 24 month upgrade and my good will .call me if you care about your customers and want to try and win back the business that you 've lost . my query was answered as always by friendly polite happy to help staff .i think xxx is slightly more expensive than other networks but the service is i 'm sure far better only reason not 10 was sim was faulty so have to get new 1 . dunno the advisor was very helpful 1st answer i quite like xxx but sum people say it cud improve dominic was very helpfull had a problem with my internet stick cant u read ?stop sending automated texts if u cant be bothered to read the replies . matter not resolved , adviser not helpful in reassuring me that things are being done .first time being a xxx customer not impressed . my problem got solved call answred fairly quickly and good communication from operater i 'd have thought that was obvious ! 10 out of 10 for the customer service member who dealt with my call but slightly lower than top marks ( an 8 and a 9 ) because i was n't happy with the way xxx has mismanaged my account .but that was n't her fault , hence top marks to her for doing the best she could to answer my various queries . any time i 've ever phoned xxx i have never been dissapointed with the quality of service and helpfulness of the operators . as a long time customer i expected better service in a competitive environment for info on my mthly billing . very helpful and understanding yes as a valued customer for several years i thought you would be able to help me on this occasion !my husband has a contract with 2 telephones one which i have with your company and i wanted to cancel the original contract on my telephone but your company would not help .which as left me paying for a telephone not in use . very polite and helpful advice given and problem sorted very quick .a pleasure to talk to this person . very satisfied told when took phone in 4 repair that if could n't repair could chose new phone not get 2nd hand one also had 2 use my phone in shop 2 call u ! advised wrongly and was charged 150 for phone they provided a great service this is the second call i have had to make about this problem and this is still been resolved i will have to call again tomorrow ! everything was explained to me in the perfect manner and we got to where we wanted first call i was put on h because anytime my phone is broken or wo n't work properly xxx always make sure that my problems are sorted and great customer service and value for money a good phone network . i was asking once again for an upgrade i have been in contract for a number of years paying far above the contract price .at one stage the period required was 90 x days before christmas i was advised it is now reduced to 60 x days i was todaybeen advised that the time is now 50 x days .so what would stop xxx reducing to nil .perhaps i should consider buying out my contrat as i would like the i4s which would be more acceptable for my business use .colin richards over an hour to rectify a problem caused by xxx .been with you for ten years but doubt i will renew my contract the assistant that i spoke to today was superb all round , well done , quite refreshing these days . because there was nothing wrong frustration , get getting cut off , the advice given did n't work , still left with no outgoing email .but overall my experience with xxx is very good .it 's just this one issue i ca n't sort she was very helpful sorry cant first good company been with you many many years second he could not acces details thirdly he tried his best so not his fault hope i can stay with you many more years thank you happy with the service the advisor today was very good help was ok problem resolved successfully , however was put on hold for about 10 minutes all included in my texts above . prompt , easy and professional never received the settings i asked for after being told they would be sent you keep changing your rules from one week to the next , the price plan im on to far to hi compared to your competitors .after after 14 years of service it 's time to move on ! i was very pleased with the help i received and the politeness of the young lady . straight to the point and listen carefully to my question unlike some customer service providers she was nice had the same problem with my handset for nearly 2months and only now the option of sending away for repair has been offered excellent service rebecca that took my call was very good . very polite and helpful , dealt with my inquiry straight away . well , it has taken well over six months to get the on-line account set up but , one phone call to your help line and , all sptp every month we have had to ring xxx to sort out removal of internet charges even though we dont have it on our mobiles .we find xxxphone expensive and man today was quite rude .at end of our contracts we are leaving ...... 9 the advisor was very helpful , she seemed to understand the problem i have with my phone & offered a solution to put it right .if it works , i will be very impressed ! your **** , but your staff are ok no because your first text said 3 questions , and now i 've answered 3 , you abuse my helpfulness by adding a fourth .please reduce my previous scores as a result of this .i trust you do not bill your customers for these texts .please confirm that . the lady was really helpfull yesterday with my fone being broke an the guy before when i had to call use back i have been with xxx for years now and is happy with xxx excellent response to my query x why he knew what he dealing with good services helpful and polite passed on 3 times telling them same story left on hold for over 5 mins not good enough the service i got from you was good and fast just got a new sim card and u ca n't activate it as my husband is the acc holder ! q1 - would always recommend xxx to a friendq2 - did not get the right information but was no fault of advisorq3 - the advisor was very helpful i felt the 8 was for the service and the assistant on the phone but felt disappointed for the deal as i 've been a loyal xxx customer for years and thought maybe more could of been done didnt help at al waste of 50p..o2 am guna go back to u ! because i was told to go to a xxx store was very happy with way staff dealt with enquiry the issue will take 2 working days to resolve , so wo n't give higher marks until then poor customer service , only subsequently resolved by contacting account executive responsible for ignis account you were very helpful with my enquiry rate xxx highly very happy with service problem finally resolved after a lot of hassle and expense was told i had tethering in account an never bill is huge cancelling account have already sent email i wanted to order a new battery for my phone and the call took 21 minutes and i still had n't received an answer when i had to end the call . i expect to be able to use my ` mobile` phone outside away from my sure signal device ! the lady i spoke to listened and explained all that she could do and what she could n't .even though i am still upset at the wrong information being told to me by a previous member of customer service , i feel the service given this time was great . i 'm very unimpressed with my contract at the moment and it has still not been resolved , but the gentleman who took my call helped me understand the situation and handled my stressy rant very well service was good but system very slow i 'm told something different each time i ring up . he was polite and very knowledgable and understandings happy with xxx fone appalling and useless service in the last month beggars belief . i was cut off from the call .the man i was talking to did phone me back apologising , but he seemed very distant , leaving big spaces of silence in our call .however he did resolve my problem for me . i always been pleased with the service was very happy with the information i was given ..but havnt yet had an email confirming my request my problem was delt with right away and operator was very helpful my quiery was sorted straight away and i am more than pleased with how much better my priceplan is .the member of staff who dealt with my call was polite and friendly . i needed to upgrade my data package as i was using more than my plan.it was done quickly and efficiently with minimum fuss.cheers . i was quite satisified very efficient service & all my problems were resolved fully & quickly on the first two calls i made the results would have been 0 on all counts ,amy was the only one of the three to do a very good job and it should be noted ,overall in the times that i have needed to contact you the results have not been good . the staff were just very good great advice sent phone away with fault , was returned damaged then told i have to pay and have been with out a phone for a month and no one will help me everyone says something different .poor poor poor service .wot a con ! hopefully resolved .helpful . the lady i dealt with was very helpful and polite , which is a rare thing these days my business package is not what i requested & your advisor was unable to assist .i have another number to contact you .i would expect you to sort something & come back to me . i changed my address with no worries at all and the lady who dealt with it was very professional , polite and efficient as the staff have been wen foned up previously :-) the advisors were v polite , helpful and made the process v pleasant .i also was speaking to a british call centre which is priority as far as i am concerned . answers were quick and explained with a very clear reason why i was having a problem .a very pleasant rep and a credit to xxx thanks . very helpful lady .computer had crashed so could n't do what i needed . the person who took the call was helpful and knew her job perfectly : ) the call today was handled very well but my overall xxx experience has n't been a brilliant one helpful polite and knowledgable i was disappointed that i was not able to upgrade my phone contract and that contractual changes have been made without informing me .i will contact again tomorrow as advised but i am seriously considering leaving xxx after being a loyal customer for many years .upgrading is always a nightmare and never a positive process with xxx and i am not confident that you will offer me an attractive upgrade . only by phone call because i have had no bad experiences with xxx .alsothe reason i rang was resolved apart from i would like to know how to veiw a previous bill ur member of staff was very helpful and polite the last advisor resolved the problem and checked back by phoning me .the previous two advisors did not resolve the issue nor did they contact me . great as usual !thank you ola was really helpful and ensured that we were happy with the contract i am completely satisfied with the network im on and the service i recieve from xxxphone thank u all x contact me via email if you want to know i just want my pac code have been with xxx 4 a long time and find them very helpful both adviser were extremely helpful , but issue is still being resolved (otherwise scores would by 10 ) .received return call to resolve issue within 15 minutes of initial phone call , and broken handset is being replaced without questions or red tape .this level of customer service is the reason we changed back from 3 to xxx overall happy with service the enquiry was dealt with immediately by a very pleasant and friendly operator . i was really happy for the help i was offered and the lady was really kind and friendly unable to upgrade or change tarrif and stuck with a 2 year contract with **** and broken handsets and no help from you .talking to 02 about buying out my 2k per year contract > :o friendly sound advice all very quick and polite i 've been with xxx for a long time i 've always find the staff very helpful and resolve my problems very quickly q1 i work for the nhs and you have offered me discount on two of my three phones , not quite sure why you have not given me it for the third phone , i would and i have recommended you to the people i work for , for the great discount that you give nhs workers , thank you , so that 's why you have a ( 8 ) .q2 its not resolved but the gentleman that i spoke to was very nice and helpful ( 9 ) .q3 as i said the gentleman that i spoke to was very polite and helpful( 9 ) very impressive service .great attitude from advisor i had to ring twice .then stil no settings sent to my phone waste of calls was an excellent service and was sorted in under 15 mins was brilliant the employee was professional and polite mis sold 'unlimited ' internet access .will not be renewing the contract on principle ! ! ! ! ! i was given a clear answer to the question i asked . my request was dealt with in a professional manner instantaneously . although the advisor i spoke to was extrememly helpful she was unable to track my order for an upgrade to an iphone 4s through no fault of her own .the advisor i spoke to yesterday told me that it would be delivered today and as it hasnt arrived that was the reason i phoned to be told that my new phone had been sent out via royal mail and as yet doesnt have a tracking number call me i will tell you i was happy always very helpful and efficient and nothings to much trouble .thank you . plus she sounded quite unhelpful my query is not resolved yet but both agents i spoke to tried to call me back when i lost reception . your advisor mervyn was very helpful & dealt with my requirements straightaway . excellent response the advisor was called victoria she was very polite and helpful give her a pay rise ! problem was resolved quickly and politely . told me about offers when i did n't have enough credit and was n't going to more on for the sake of it i had a problem and the advisor listened to me and fixed it for me with minimal stress to myself came was really nice mannered on phone i was given all the information i requested in a very detailed and friendly manner .she was also very professional . excellent service the advisor was ver pleasant and helpful but because of your policy i was unable to insure my torch and now need to go into town .also it turned out i was insuring a phone that because of the length of time it had been was not actually covered which is fine but it would have been nice if a refund on some of the insurance had been suggested i think the first person i spoke to was a bit pissed off or something coz he just seemed to b fed up n a bit abrupt the second person was nice and helped me x im paying for.4lines .and only using 3. xxxphon sent me a letter caceling 1 line .now thay are saying that it is not the case and it was a 24 month contract not a 12 .if i that was the case i would hv never added the other num .andkept the orijunul 3 numbers .i am very dissaponted with xxxphon all goood the advisor acted if he could n't of bean bothered goodmorning ,hope u will u nderstand me , it 's exactly 12yrs with xxx ,well circumstance change , so i pay in bank ,now i lost my purse so most of my receipt were missing , now how can i declear the missing one ?if u are telli ng me i owned money my no which i no i dont own ? i feel well looked after but signal is not very good in ox7 area i asked what i thought was a simple question ; adviser did n't really ( or could n't ) help .lack of transparency with prices .also , i was told previously i could upgrade 3 months early an d today i was told something different .not happy polite efficient helpful advisor problem unresolved and level of technical competence nil . operator obviously knew what he was doing and was able to attend to my query .a followup txt was sent immediatly . i feel that although i have been a customer for 10 years , new customers with no loyalty get better deals i was very happy with the operator and he immediately fixed the problem ignorant ,aragant ,promised new servics i didnt get not honored if u care to ring me i will explain on the phone not happy with service and i av been a customer for ovet 17 yrs i await your reply the call was delt with efficiently and the operator was v atraightforward and clear .the call answered my query v quickly and satisfactorily . the last 3 calls they haue been very helpfull .1 very sociable .iam totally satisfied with the service .and the courtesy .thankyou . xxx has let somebody else into my account and the other person has changed name and address this girl from warrington was very nice , motivated , sharp , reactive , caring and most importantly listened well and was efficient in providing the solution. . i had two previous occasions where what had been auctioned never fruitioned but i know this time it will be sorted . . i was happy with the result i have spoken to over 10 members of staff over 6 days and my problem is still not resolved .today i wasted an hour on the phone with billing/tech with no solution . no. they were more helpful than the shop staff i suggest you look at my first answer but also i will say this : if i find myself having to return a call to an unknown number which appears to be an ordinary day to day mobile phone number how am i expected to know if it is chargeable or not ?if i 'd have had an inkling i would not have called it . well phone is still not working its getting worse .the advisor was good but this phone has not been working for 6 months my ratings relate 2 a call 3 or 4 weeks ago when i was promised a refund of over 300 pounds .when i chased non payment earlier 2day i was told the refund had not been raised .vfone av had over 300 pounds of my money 4 over 2 months with no apparent urgency 2 refund me .obviously u score very low 4 customer satisfaction . 1o they r always polite and helpful she was very helpful , reassuring and polite .she 's by far the best xxx advisor that i have spoken to over the phone : ) the last 3 people i have spoken to have been very unhelpful and did n't seem to understand what i was saying !the advisor i spoke to today was very helpful and resolved the issue the previous 2 could n't adviser orla was very helpflull people before were very average as i am consideringas moving two accounts elsewhere as i am not getting the deal i would like ....from xxx because i have been charged for something i was not aware of and the advisor could not convince me why i had been charged this , so after this contract i will not be using xxx again , my problem was resolved by the second member of staff i spoke to extremely well .the first member of staff was not so good . because although the person dealing with my problem was extremely helpful this should have been sorted last week ! ! ! ! previously would have recommended your network i doubt if i would do so now !very disappointed ! ! ! ! ! overall very good and friendly service and resolved all enquiries made .thank you . although not the answer i wanted staff were polite and new what they were doing and spoke proper english . good customer service 10 he was amazing very polite friendly impressive want to upgrade as my phone works when it feels like sometimes does n't work at all and now i ca n't get my balance on the 44555 and when it does work the battery which has been upgraded lasts one phone call i 'm disabled and need a workable phone wish someone could sort this for me today my faith was restored in xxx after a really snotty advisor a few months ago who did not try and help the 2 advisors i spoke to today were second to none thank them i forget there names efficient customer service , clear concise instructions , polite and courteous call handler .excellent . lovely girl great customer service did what i asked for with no probs !fab ! i have been a customer for many years i did previously use my phone abroad a lot with you but costs have risen quite consideranly that is my ownly complaint advisor very helpful .polite and professional . the good service you expect from xxxphone what 's the point i did get a great service. advisor was n't helpfully at all . problem was handled quickly and clearly .thanks your call center guy hung up on me ! !not a good service ! ! ! very helpful unhappy with phone sold by u to me .want to have new phone that does n't mess up every few days .was told not till next august .very unhappy with xxxphone u will lose my custom and my husband . it was nothing the operator did it just sometimes takes ages for someone to answer direct debit set up with wrong details . i always get good service from xxxphone x because eventhough im sute the information was correct it didnt solve my prolem he was spot on but my phone is still fu.ked advisor helpful but apparently i cannot lower my tariff even though i use an average of 500 minutes less than my allowance i requested help activating my data .its still not working.answering was quick and person was polite . i am very satisfied with every aspect of xxx customer services and xxx in general . the representative was very helpful ! not fixed yet ! nothing got sorted and i am still awaiting a call back excellent customer services i do n't know but right now after i called xxx my 3g network is n't working the fact that you have moved my upgrade date from 31st march to 10th may 2012 with out telling me . the lady i spoke 2 was very helpful an was very nice but i still ca n't get on 2 my account delt with quickly polite and most helpfull adviser was efficient , but your computer system seemed to be slow , and my problem was n't resolved satisfactory outcome . ok i have sort of explained but the woman is making me think why am i even with xxx and i am now thinking about leaving xxx and going to 3. the advisor gave me good advice and it worked the 3 people i spoke 2 wer very helpful and understanding thank u lot very much : ) good customer services . polite and helpfull operator always been happy with xxx the guy who answered the phone was the most upbeat and friendly person who has ever dealt with my phonecall , he instantly brought a smile to my face and made me feel valued as a customer , really i cannot sing enough praises for him . good price friendly caller because the advisor was ill informed & communications from xxx to me were not accurate .i will be closing my account & moving my business handsets to another provider as well . i think xxx does n't exactly look out for loyal customers so my first rating was wrong , i would give you a 5 .however , the 2 people that handled my queries today were fantastic . advisor friendly and helpful .took a little while but sorted out problem as far as they could explained reason for problem andsorted out in afriendly manner put me through to no where and left me hanging for more than 5 minutes . i felt that staff my complaint was heard nice to have uk base call centres no plain explanations and great listeners adviser was very pleasant and patient please ask a costomer services agent from your uk director 's office to contact me for this eedback and to assist me further .thank you .natasha reeve not happy with+tarrif been offered better deals with other phone companys my problem has n't been resolved for 6months and my time keeps being wasted i started a new 12 month contract last june , however when calling to confirm when i was due for my upgrade i was told i was not due till aug 10 . i have pictures taken on my phone from july , but can not prove that i had the phone before july 22nd ( the earliest picture i have ) .u should surely know when i started my contract , i should not have to go to lengths to prove i had this phone before 10 aug... dealt with my problem quickly and effectively . i was not too happy about the mistakes made in the first place , however i am glad it is resolved now . good service when i finally got through to an operator , struggled with understanding the automated replies/options . always helpful and reliable . i was n't impressed coz i got a i-phone 4 nd i ca n't get i player for things i want on google nd then there was the waiting around not impressed silly question , i have already answered it ; i would not give those ratings if they were not deserved . because the person on the phone was very patient and helpful . xxx no longer support email .xxx .net is gone , 360.com is gone , and the relay that vodfone use to send my outgoing emails , 212.183.132.39 , is black listed at spamhaus so i cannot use xxx for email .i use t-mobile instead .your customer support people do not understand this .why should i pay t-mobile for a service that vodfone should provide ? because i was pleased with help problem resolved quickly - friendly team .thanks .emily no, you have wasted enough time of mine already .see notes in your computer system for the cause of the problem and await my formal complaint for the full story . have had to phone 4 times and connection from dongle still does n't work .not happy i do n't know if my original issue is resolved yet ? ?i am waiting to see , and i still have a phone , samsung , that i do n't need and would like to know if that contract is cancelled and have it in writing ?? ? speedy friendly business like conversation had with your employee dan i gave 10 because both people i talked to were friendly and helpful and answered all my questions . the person answered my query quickly and efficiently i rang on the 14th march to have the content restriction take off my internet .i was told it would take up to 24hrs .when it was still not lifted today i rang up and was told it was never lifted to start with guy was pleasant .dealt with my enquiry promptly n efficiently , no hassle the man i spoke to was extremely helpful you were very helpfull with all questions asked and i was highly satisfied .thank you the customer advisor i spoke to was lovely , if only all customer advisors were so polite !my query was fully resolved , and xxx is a good phone company to go with . happy with everything would have been happier if i 'd been able to provide my pac code over the phone rather than having to submit online later in the evening because i have a phone that the battery keeps falling out because you gave me no back to my phone yes richard who i spoke with for help to set up my internet was great however i spoke with two advisors before hand they was very nice too however my internet setting still never arrived but richard was so helpfull he spent time to send me texts with instructions of how to set it up and even sent me an email with instructions incase it didnt work , although i still havnt recieved a text he said it could take up to 24 hours so if not i will call back , but yes he was extreamly helpfull and i would recommend him any day .thankyou xx the situation could not be solved but advisor did what they could to help . the gentleman i spoke to on the phone was knowledgeable , attentive , courteous and humorous - a credit to xxxphone the lady couldnt do enough for me and was very helpful during my call i was transferred to 3 different departments , then was hung up on , and my problem was left unresolved i had a very helpful lady very pronpt and efficent service and helpful assistant the operator was polite , answered my questions quickly and updated my details without any fuss no excellent customer service although i will need to call back to completely solve my problem because l find your staff polite and helpful at all times query was not resolved , very unhelpful , no solution , no customer loyalty , overall very disappointing the advisor was very polite sorted my problem straight away so i 'm very happy yep brilliant guy on the other end !went the extra mile by helping me with internet/broadband queries .always nice to talk with someone when they sound smiley , on point customer service .big thumbs up ! ! should be promoted i 'm still waitin to speak to robert winnie about stayin with xxx the other two people i spoke to one lied the other was rude strongly thinkin of leaving network i think the sevice was good and the assistant was very helpful i was on the phone for ten minutes waiting for someone to get back to me , wen they finally did they disconected me good deal , helpfull advice as loyal customer i was expecting a better offer in term of prices . the tech guy dealt with my problem in a professional and courteous manner iv been with xxxphone for years and never had a problem because they sorted out my problem very quickly and were helpful be cause the process was made easy for me without a million questions very helpful and polite advisor who managed to reduce my line rental and give me more minutes lengthy unhelpul calls .unable to give advice why phone not working .only resolvd by going to shop very satisfied no i have called the police .they are on their way now to investigate allegations of awful customer service , failed promises and utter ineptitude bordering on criminal damage of the xxx brand name in your offshore call centres .( michelle , however , was very good .a+ ) i was left on hold for over 10 mins and in the end had to hang up still awaiting the outcome .thought i might have had a call back but never received one . superb service .clearly explained , .vhelpful and a very frustrating situation was finally resolved . awaiting delivery of 2nd replacement sim in the hope this one works so cannot give yet ! very hepful and pleasant staff your representative understood my query and dealt with it efficiently and politely .she made sure i was satisfied and asked if she could help me with anything else . i get best reception in the area i work with xxx .the lady i spoke to knew exactly what was wrong and solved the problem straight away helpful advice and matter resolved instantly !great ! all issues were solved and british speaking advisor service was over all very good , i would have rated a ten for the final question but one of your callers appeared a little bit impatient with me .the last caller was lovely thougj i 'm satisfied with xxx phone .so i 'd recommend them .i was disappointed i could do what i wanted on the phone and had to do it with email .and the person who took my call was very nice and polite courteous and efficient . stuart went the extra mile to try and help me resolve my problem but despite his valiant efforts i still am unable to solve it . friendly .helpful but problem not resolved as need to sort out with store in newton abbot i thought the service i recived was great issue is n't fully solved just yet satisfied with the service , however instructions to activate the sim should have come with the sim adviser was very helpful and friendly and answered my query mainly had phone over month , settings do n't work , called emailed , final solution to go xxx shop , if that does n't work i will cancel my contract top service the customer service was good however the issue is not as yet resolved , will have to wait if the new sim fixes the issue friendly , and helpful customer service .the computer systems had frozen twice whilst accessing my information - this could be improved . all round good service great customer service .polite , helpful and professional . really good service . r a simple query answered efficiently chris really understood my situation and i actually spoke to someone that made me feel that i could speak to and they related to my individual needs and it resulted in far more the i expected .i would like to say thanks to chris and you should you him as a prime example of fantastic customer service , his is a asset to your company thanks again had to speak to 4people before i got it sorted . quickly sorted my issue and very understanding and friendly friendly and clear service i liked the service staff very friendly and helpful plus i have always been with xxxphone the lady was very polite,gave good and clear instructions and finally gave a solution to my problem . sorry but no cos it takes too long to text xxxphone service in general has become very poor always happy to sellyou something .never any help when you have a problem .so i have been a customer with you for 10 year but when my contract ends i will move to another network my contract seems expensive seen as iv had problems with the phone ...and my signal is awfull .very bad most of the tine i very rarley get 3g ...i may moove to another network as my friend is on the network 3 and gets good signal and seems cheaper for the same phone ... he referred constantly to my phone although i was calling about my ipad and told me to wipe the pad and restore to factory settings despite me saying i cant do that .i suggested a setting could be wrong and that option was not explored good customer service , finally solved problem . good service i rang with a ptoblem with my phone which wad dealt with in a curteous and friendly manner which aldo fixed my problem good friendly service but all these text after are a bit annoying ! i was disputing wrongly applied charges .xxx claim they 're right when they 're clearly not .therefore still disputing . just called today to transfer my new number to an old mumber as l left the fone l had when l was on holiday .i have called and change my number before never had any prob only today , and the other thing is about the freebees l think if l use all my txt and minutes l should be able to tnp up my phone and countinue with the min and txt service not to wait until my expirering date . a mast has gone down in my area , so making phone call , sending and receiving messages is a nightmare but the man i spoke to was very knowledgeable , english speaking and helpful i am experiencing issues with signal and reliabilty i explained that i am thinking of leaving xxx and i was unhappy .the advisor told me incorrect information regarding my contract to start off with and only relented when i pointed out his error .i was recommended to try a replacement sim which has been ordered but if i was to upgrade i may be eligible for an iphone if i commit to another 24 month contract and to go look at the xxx website .he was polite and courteous but obviously not empowered to think and act outside his scripted options .when my sim arrives i will activate it and try it but if it does n't resolve the issue and i ca n't get a satisfactory conclusion to my issues i will be forced after many years of praising xxx leave for another operator . through miss selling and not properly sorting the problem the advisor was very polite and friendly , handled my query quickly with no problems and everything i asked for was done because you asked for the feedback ! ! got the answer i needed in a quick time . very helpful and easy to understand i phoned up with a number of problems and they were very quickly fixed .the advisers i spoke to were very polite and helpful . the advisor was very friendly but the problem i rang with was not resolved on switching my phone off then on as i was told it would . long term customer and dont feel i get any benefits maybe its time for a change the guy that dealt with my call, chris was really helpfull and efficient and an asset to xxx the problem was not resolved 1 .call answered promptly by uk operator .2. my two queries dealt with straight away , and without the need for referral .3. the operator jenny was clear and well spoken , very polite , efficient and knowledgeable asked for content control to removed from mobile and usb dongle , controls not removed i was satisfied with help i received yes the guy was very polite , professional and eager to help .he then sorted my problem with minimal fuss .i was extremely impressed . my problem was dealt with well , and i am happy with the outcome i .e . new phone and price plan .but i only contacted 191 because i had been given contradictory information , and then after my first call no-one called me when i had been promised all call-back . xxxphone seam to be getting worse and worse with customer service .i 'm a good customer ...and recently xxxphone have been unreasonable , feel free to phone me about this .07823330935 .the service today was also very bad . no it is satisfied got what i was asking for and i have always had good response from you friendly informative precise i like xxx services the adviser was helpful , polite and professional but the call barring i asked to be lifted was not lifted within an hour .i think the bar is still on waiting to see if problem is fixed not convinced the guy was knowledgeable on the call , but my issues was not resolved .which is hugely frustrating !thanks good service advisor very helpful , but was looking for a way to make cheaper calls in barbados which is not possib le . no one could get a general understanding of the english language .i sugets for a english call centre make sure the can underestand it i had a very polite , helpfull adviser .i could understand him .he was very patient and talked me through my online account helping me to understand and solve my problem . apparently i signed for a 12 month contract but you have no proof , i signed up for a 1 month contract ! ! ! can't register on line need bills for accountant but unable to get any and seem to be unable to start paper bills again . it was gd service bt it did n't solve th problem of my phone signal bein rubbish where i am mislead on contract lenght by sales agent hav three phones in family unlikely now to renew any after being with vfone 10 years so sad the worst customer service i have ever had in my life , would never recommend xxx to anyone always able to sort out problems when they arise . the man i spoke to was polite and did what i asked in a quick time . you should all kno y as i must have spoken to every member of staff that work for xxx :-( ( very bad service 10 i feel that xxx always provides great customer service your always put through to a uk based call centre and treated like a person not a commodity . i have been a xxx customer for several years and i would never dream of switching to another network . ur lass was very helpful .but she was unable 2 sort the query out .her advice tho was spot on . i got to the point answers to my questions and my query was resolved promptly . operative answered all questions clearly , but , on reflection , it did take quite a long time to get the info ( 14 mins ) . i was not satisfied with the answer to my queries as i did not get told when i got a phone call to upgrade my phone that i would be upgrading early which would mean i would not be able to upgrade again for over two years .i do not think it was explained clear enough to me how long my contract would be for .i will definitely not be recommending xxx to anyone and i will be changing to a different network as soon as my contract has finally ended very helpful an issue quickly resolved . good as per usual the advisors tone was shocking , she could not explain her self competently , i found her rude , extremely unhelpful and unprofessional .not a shred of empathy in following any standard procedure and it sets a very bad example of your company .she would rather argue than help to explain and resolve my issue . 0 every thing was handled efficiently i am not happy with my billing and the way it is being generated i never got to speak to the adviser .the first adviser i spoke to was very helpful .he put me through to another department and i gave up waiting . verry helpfull and understanding 10 i was really pleased with the service direct debit account has not been set up nice lady ,very helpful and good attitude , always good service with xxx was fully satisfied that why i gave all 10s yes 9 out 10 people who work for you are thick and just tell you what you want to hear and cut you off when asked a simple question or put u on hold and forget about you really excellent service , the person who took my call went out of her way to get me the best result for all my queries .very satisfied . great customer service all problems sorted with no bother very polite good effcient service adviser was fine .xxx take to long sorting bad coverage problem at home .postcode sr67hq the girl was very friendly and helpful but apparently terms had changed and i do n't feel i was made aware of the changes ! good customer service the call was answered quickly , politely and i was given the information i asked immediately ! no every time i phone t people are so helpfull your adviser could n't have been more helpful .i am very satisfied . cos because i was very satisfied my signal is poor was with 02 before and far better customer service was good but cant get what i want without spending more money which is not good in the times we live in already have read them again the advisor answered everything i wanted to know and helped with all she could . well i 'm not receiving an 3g signal . .i think that is the only thing i do n't like seeing as i 'm paying 36 pounds a month i was not given any real reason why my login would n't work .i now have to wait until tomorrow to register again and still have no idea how to access my bt open zone !i am very unhappy ... sorry excellent customer service .enquiry dealt with efficiently and satisfactorily .great job . i received a better outcome that i was expecting very polite and helpful adviser . systems have resulted in overcharge .refund applied but not wholly satisfied . q1 my tariff was changed to my advantage only to find my passport tariff was deleted when i specifically asked for that to be included .i work abroad so that was important .it was one month before i realised it was not active .called cservice to check and reinstate .hopefully now reinstated . was dealt with politely amd quickly .thankyou vodphone service generally good but coverage poor here . because very helpful and problem resolved quickly you have blocked international calls again from my phone .the adviser transferred me to the business section ( 10/10 ) .the business section was closed so you did not fix my problem ( 0/0 ) . the customer services rep was very nice and helpful big issue about the recent upgrade on my wife 's contract , which the new phone was sent to the wrong address and take too long to solve and still not be able to resolve the issue .and the staff at the call centre is not helpful at all , instead of recovering the phone which delivered to the wrong address by xxx , they made us recover it .irresponsible on that action i 've been messed around - asked to go to store to pick up a phone and it was n't there , asked to speak to a manager on 3 occasions and passed to colleagues in different departments , the retention team refused to take a call for 30mins even though i had spoken to them the day before , promised call backs that did n't happen , overall a very uncustomer friendly experience and i have come away believing xxxphone no longer wants my business ( i 've been with you for years ) so i have cancelled my upgrade . my overall dealings were handled with maximum effort and superb service no thanks the service was spot and i was given precise information in a very professional and friendly manner .made a brilliant commence to my evening .paul i looked to see last year when i could upgrade this fone as its useless to be honest at first when i looked it said march , so i waited till march to upgrade only to find out things had changed and it would be may now when i tried to find out why the system took me a while to finally getting to speak to someone now its changed again to june , 18 months is too long to be stuck with the same fone that does n't work well and there 's nothing that can be done about it !will be giving it serious thought on whether to renew my contract in august i have asked on numerous occasions to get paper billing and it never happens .i want paper billing because your online bills are nearly impossible to make any sense out of .overall very dissatisfied with xxx lately . xxx were very good the advisor , was helpful , polite and exceeded my initial expectations . it was easy , smooth and professional first i have been calling you before several times regarding the same problem and so many promises been given to resolve it ,but it was unresolved until today as in very short time that advisor understood my issue and resolve it in a very professional way ,do thank you very muchxxxx because i needed to top up my phone for and you would not let me for 30 days .most stupid thing i have heard in a long time .back to o2 no problem i think ! keen to resove problems the staff attitude shows they really dnt want to help but there was one nice girl the other sound like she was in rush to get me off the phone .plus it expensive for other network to call n no fix point -_- when i tried to navigate thro the auto menu i got so far then it went silent and i was unable to resolve my question very helpful query sorted out with no problems as usual i was very pleased with the lady who helped me . we still do not have ` network ` coverage & you have not kept us informed to the progress in repairing the problem , as it is now nearly 3 days without network coverage for all 3 phones at this address - no 's 07770775319 , 07900246641 & 07798941177 .patience is a virtue ! ! ! service received was good .xxx rep understood my query and i understood him .i was just surprised 2 receive original text about an address change when i had made an alteration to how my name appears on my statement as it was incorrect and not a change 2 my address . the advisor did all she could ,however could not resolve my query due to xxx system not providing enough information on nuisance calls ive received .it was beyond her control ,but was satisfied with all she did to try and help . no sorry i would n't recommend xxx 100 % bc i do n't get the best reception in the area i live , you would think such a big company in uk would n't have such problems .my query was n't resolved due to the team member who first contacted me left no notes on my account so when i rang back , they had no idea what it was about .howard offered excellent service u are ripping me off every month so i will now be looking for a new fone provider after 26 years of loyalty to you . no very nice lady .explainedwhy my bill so high and how some competitions that are entered can lead to scammers effecting your bills . . i got lied to and hung up on .very dissatisfied , as i spend a considerable amount of money .seriously considering to change providers . great service and informative the problem was n't resolved . i wanted to know why i had gone over data kept telling me photo message i have n't made any .not helpful could explain to me at all my problem has been ongoing for 4 weeks with no one willing to resolve it .i am a new customer and wish i hadnt bothered switching to you can't resolve till back in area of problems the adviser told me i cudnt keep my pay as you go number when changing to contract , then when i spoke to another they did it for me ; ) satisfied with the service received helpful i received required support . hi .the adviser was polite , helpful and friendly and answered all my questions . over the last 6 months i have had nothing but hassle with xxx and your promised price plans and upgrades that were never delivered as they said they would be .therefore despite having good offers and signal i would be reluctant to recommend you as your upgrades department are n't completely honest in what they are selling you .however i have rated my last two questions from you highly as adam who i recently spoke with , resolved all of my queries , was very efficient and updated all my notes accurately .more of your staff need to be as reliable , honest and efficient as him .thank you very helpful .no question was too much hassle cus i. got .cut .off dave was v helpful .ckd with coleague a couple of times but everthing satisfactory .thank you :-) because xxxphone are the best . call handler polite , helpful , knowledgble . very helpful and straight forward resolved query very quick and compensated me for problems i had thanks very satisfied your representative was not as friendly as previous xxx staff helping me with similar enquiry because in the middle of my conversation @ exactly 8p.m the person hung up on me . . i would not recommend xxx because the coverage is just not as good as the competitors .as soon as i can , i will change to another provider .the salesperson knew as well because she gave us a sure signal box without us even asking .we were conned . my request to top up was not implemented .the operative was inflexible . the advisor did his best but the length of the call was unavoidable only due to a lack of information and transparatity within your organisation , which seemed to lead to difficulty in giving me a straight answer 2 day ago i identified a fault with my xxx blackberry , which 'dropped out ' of both outgoing and incoming calls within 1-2 seconds .i have been a xxx customer for over 100 years !you did a 'replacement ' ( delivering a re-furbished phone in exchange for mine ) .i installed my sim and media card in the replacement phone .the 'fault ' was still there in the replacement phone ! ! ! i have had to call several times for my incorrect billing to be sorted .the adviser was polite & friendly- he listened & i think was able to resolve the issue .i hope i get the correct bill next month ! i have just had an operation today and arrived home so not myself your team were 100 %on the whole process thank u i 've had to call you around 6 times and visit the shop so it has cost me time and money to sort the problem out which was a problem that you had caused this is also the 3rd handset i have had with them having software problems , at the minute i will not be renewing my contract with xxx when it is up and would not recommend you to anyone ! my problem was not solved the adviser hanged up on me , execpetionally rude ill be putting in a complaint ! i have been with xxxphone for years never used any other company have been happy with the service that i have recived at all times thank you xxxphone closed ,child 's phone locked , unable to re send phone activation email to correct address to re activate child 's phone currently away in france .unable to contact daughter until morning , most unhappy as daughter expecting call tonight . felt my query was resolved by advisor who took his time to explain things to me so i understood what was going on with my bill .i am visually impaired at present ( a temporary condition ) and the advisor was empathetic to this and went above and beyond to help me . my phone will not top up .i have had a pack for the last month including text and internt and bbm and it has n't let me do any of these polite and helpful and sorted my problem straight away very helpful person because the advisor sounded **** and was incredibly helpful no the advisor was very helpful on phone but i was n't left happy as i was told by xxxphone in january i could upgrade in april early now i 'm not allowed and prob will have to go elsewhere and i do n't really want to he just cudnt be bothered and rather rude i think he wanted to go bk to sleep because i could n't get hold of my mum when the blackberry sevices were down i asked for a couple of texts to contact my mum they said thery were going to do i t but they never i ended up spending nearly a pound on trying to get hold of the xxx people great service .query resolved in 1 minute : ) and spoke to english well spoken lady : ) my phones still broken ! the advisor tried to assist but it was a different dept that handled which was shut excellent customer service as i called `out of hours ` the adviser could not answer any of my questions , view my account or provide and assistance , she was very polite , but this was quite frankly a massive disappointment . very pleasant and helpful unhappy generally with xxx .expensive rates .shops on the high street are unhelpful .then against my better judgement i stay with you only to go on an important business trip and you have again barred international calls ! ! completely rubbish .and extremely stressful .this is a business account .baring should be added by customer not you ! ! ! ! ! i can of course good service all round very friendly n direct straight to the point he was polite efficient and helpful but didnt always understand what he was saying due 2 language barrier . i wanted info on a damaged item & went through choices , the only ?selection was stolen option n was told cannot help nobody works after certain time ring back today , but i wanted to know information surly this info is on your system , on excesses n loan cover by your company ? ? the matter was speedily and efficiently handled . all good but where are my updates no they did not solve the problem and you charged me 25p each for 2 calls ! all my queries were solved very quick and the customer service is excellent because i spoke to a woman the cal was worth it and my demand where met i am with asda and they are very good . because they did what i needed vodka phone has poor coverage .i lack signal and rarely pick up 3g great service love xxxphone have been with other company 's and they are no where near you guy 's 5 she listened and was clear in her answers and friendly extremely helpful staff you asked i answerd advisor was brilliant knowledgable and extremly helpfull thankyou a credit to your team i was disgusted with the way i have beem treat problems were sorted were quickly your staff are always very polite and knowledgable and explain in detail if i phone with problems especially when we have 4 mobiles on contract , 3 of them being used by teenagers .one of which either lost or had his mobile stolen on the 12/13th , and the youngest one dropped his down the toilet !so there 's plenty going on here !unfortunately i ca n't afford the insurance for the phones , so there 's always issues to deal with , and your staff are always so calm and helpful . no internet waiting for settings to come throu still not had them the customer service person was very polite and answered all my queries promptly .the purpose of my call was met full satisfactorily . always feel xxx are direct and honest happy ,helpfull and complete customer care ... everyone was polite and helpful but my problem has not yet been resolved . the advisor was very polite and professional .however due to reasons unknown i could not change my tariff to one u are advertising on your website .:( no prob topping up and good and clear advice from english speaking people adviser fine .but why cannot i upgrade a phone online at any cost without having to visit a local store very patient helpful and nice chap to deal with .apologised for issue , best person i 've experienced at xxx because the girl got me a contract that was perfect for me and she made me feel i was a valued customer and told me about a new employee discount that i would never have known about , so i 'm very happy today x the guy i spoke to was very helpful but he settings he changed did n't work and i had to ring back . ring me and i will i have pre existing bias toward xxxphone .the customer service |fficer was slow and disinterested .i get fed up with the continual bombardment of texts from xxxphone , despite having sent the stop message several times very happy with everything .all what i needed to do was done 100 % very happy with xxx thank you the operator was helpful but prior to speaking to her i have had the run around by xxxphone ; at times it 's difficult to believe that you value existing customers have stated already but here goes - tried to upgrade my phone and was sent a reconditioned was very happy with the help i received he cudnt av been more furer ! ! coz u done exactly what i asked reason is no one resolve my problem after calling 3 times so my english is good so they should understand what i want courteous , knowledgable guy who was vry helpfull i had a query and it was dealt with v well . i had a problem with connecting to the internet via my dongal .i am still having signal problems , it is very slow & seems to stop downloading . my issue was resolved quickly and the gentleman knew straight away wot i was talkin about good service pleasant man and very helpful very pleased with all the help i received you make it simple .you are polite and patient . overall experience of two calls today makes me consider moving from xxx although the second advisor was great very pleased with the service i received and my problem was resolved , person who i spoke to was polite helpful and knowledgable i feelt am call to was delt with good i have always recieved good customer service from xxx .the service has .always been excellent . vert helpful and polite unhelpful and robotic in their answers .unable to deal with a genuine problem the adviser was a bit vague with replies & i had to keep repeating what i wanted & was being understood very helpful service , was put through to correct department on first attempt and was felt with in a polite and professional manner .perfect service on this occasion . didnt give a ten to all questions because when buying a game on my phone it took my money but did not recieve the game was told my phone might not have been compatibale then surly my money should not have been taken before finding out if it is suitable the reason has been sent above . yes my concern was dealt with : ) did n't solve problem , did n't receive new handsets etc . good people , very bad systems , typical xxx yes i kneed help i am not happy because of the different information i have received on different occasions . excellent service . because it was very good the person had a very strong dialect and i could not understand him , also was not very forthcoming and the whole blackberry i d issue is still not solved and i do n't know what to do anymore query handled well .we never got to the bottom of why content control was activated without my consent ; but the problem seems to have resolved very helpful & friendly operator will be cancelling my contract as missold my contract by xxx shop staff ! ! ! ! ! no they speak for themselves out of the country and before i left xxx said i hadnt paid my bill but xxx cancelled my direct debit after texts stating i hadnt paid my bill and 2 phone calls later i was told that the dd would come out on the 20th march and that my phone wouldnt be cut off .but being away in south africa my phone was disconnected for not paying my bill .im disgusted with the situation as im travelling alone with limited access to email and was with a no phone and communication back in the uk . i thought you were very good but not excellent been trying too loggin to facebook for 2 days txt for advice ....not even a reply helpful service .new phone for birthday .no data bundle tho . because the customer support people took a lot of effort to explain my queries and help me with the package that would best suit me very poor knowledge i wanted to add my sons number to xxx and the people i talked to did a great job . no. for years of brand loyalty , there has been very little in return when i called back after returning a faulty upgrade handset .quoted double for a sim only that i already have on another line with vf.h sidhu very helpful and polite and answered all questions i had . i have been trying to redeem my freebie rewards and find that it is not simple to do so .i have tried today with no avail unhelpful , hung up on me . good customer service .product knowledge i have a dongle for my macbook pro .it was working beautifully .about 2 weeks ago i suddenly got an error message about the network settings .i rebootd .uninstalled .several times .in desperation i called and got told ` we do n't do mac support but i 'll try ` .it did n't work .there 's nothing wrong with the dongle , it 's working off my pc but i 'm so angry that i now have to work off two computers and xxx does n't care - it 's clearly my problem .as soon as my 2 year contract is up , i 'm not renewing , which is a pity because up to now i had been so impressed with xxx , its staff and its service . i got a really gud service sure ...you lied to me and then expected me to resolve . good custimer service . because the adviser was efficient spoke clearly and dealt with my enquiry quickly after being with xxx for so long i thought they would have tried to come up with a beter offer . my problem was dealt with efficiently and promptly .the first person rang me back as promised . thought my call was dealt with in a friendly efficient manner . service was great .assistant understood my needs and dealt with them in an efficient manner . because you could n't help me on the spot other company 's giving better deals .have given xxxphone many chance to retain my business .obviously not interested in loyal customers .will b leaving xxxphone shortly as am out of contract . i have a new , faulty phone .i have now spent a lot of time + effort arranging a replacement .the arrangements i put in place w vfone have gone wrong .all just a massive inconvenience + i still do n't know if i have a solution that will work .chris b i will wait 4 a supervisor 2 call me .the list of complaints is 2 numerous .u hav lost me as a client and my contract with xxx will b terminated on the 4th may when it expires the lady that delt with my issue was very polite and solved the problem very quickly and efficiently . the lady i spoke to was very friendly and very informative .she spoke good english so i could understand clearly what she was saying .my query was sorted quickly and efficiently .the lady was very polite and a pleasure to talk to . . was convinced by the info .it was not consistent with previous exp .i would welcome a second opinion . not satisfied with the outcome of my query .still showing different amount on my internet account than your advisor told me .advisor friendly and easy to talk too satisfied ! no signal 70 % of the time , phone issues and problems seem to be passed around departments after i go through the options to say i have a problem with the phone , general problems throughout the service bill not correct because i get put on hold all the time and transfered for no reason ! i used to spend five pound a month on a internet pack of 250mb which used to last me a full month .i now have 500mb of internet which doesnt last a month ,just doesnt make sence to me as i am using it the same or less and have had to top up another five pound today and cancel the i .o.u again as i cancelled it once before but it activated again against my wishes . just because i was given link to resolve the issues myself rather than xxx engineer doing it ! very happy customer x query solved helpful and informative and problem was resolved straight away our problem has not been resolved ! very helpful lady - easy to understand - logged on to pc remotely high prices in plans i was very happy with level and speed of the service after previously having trouble with my upgrade i 've been having issues with my iphone for a few weeks called today to resolve asked to call back in 24 hours handset still keeps dropping signal in a excellent coverage area not a happy business customer every time i called taken long long time to finish the matter .i also have other work to do not only sitting here to wait and listen xxxphone music .i am sorry i will leave you soon . small problem sorted immediately helpful staff but slightly complex processes ie different systems being used made it hard for staff to help without referring to manager .great service though simple and quick service from the agent , dealt with my queries smoothly . the adviser was very patient and understanding with my issues with my bankers they had returned your d/d stating the reference number did not match and classes it as a new instruction for which they held no authority and i had argued the reference bore mo relevance to the mandate and rang to clarify with xxx to see if you had made any changes to the mandate .the adviser was very kind and professional and checked all details so i could then go back to my bankers and tell them they are , in fact erroneous ! ! i can t understand why xxx is down so often my problem isnt resolved yet .the advisor gave me a solution , and timescale to resolution , but it hasnt been sorted . good customer service . went over and above to ensure i had my sim for tomorrow to use with my new ipad 3 good friendly person . lack of help no real appreciation of customer service attitude of my fault when clearly xxxs systems error and my potential financial loss fast i just have on the points scales . good service query was answered and resolved quickly and politely . good polite helpful service adviser very helpful and very friendly whenever i have a problem , vf sort it ! ! ! because i now ca n't use my phone properly and the insurance that i pay for is no use when the phone just breaks on its own plus you was just not helpful at all that 's what i feel is correct agent made no effort to answer query received excellent service issue still unresolved all call agent wanted to do was escalate off their plate and unwilling to find alternative escalation paths despite repeated failure of suggested escalation route to resolve the issue in the past very friendly and helpful man on phone . matt was very helpful following a very unhelpful girl in the newbury store hence my call to customer service .thanks too long to list , but i had 3 lines with xxx cancelled one today .will cancel the others as soon as the contracts run out .if you would like to discuss with me , call me on 07917434346 everytime i ave had a problem , wen i 've rang an advisor my problem as always been sorted . i am very satisfied with xxx the man i spoke to was very helpful and understanding my concern about my bill and could not have done anymore to help me hence reason all my answers were a 10 3 times i had asked vod for help and finally this adviser got it sorted because 3 times i called to make sure u did n't take extra money out of my account i got 3 names and a reference number but u still took it !so mad your advisor made a quick decision for my query , very polite and sympathetic to my problem . i have an issue for 6 weeks .nobody is interested in resolving simply very satisfied as at today with the ongoing transaction . if i 'd put 10 there would be nothing to improve on none was on hold for too long , and they werent that helpful did n't like the answer that i still have 13 months on my contract and that i could n't stop payments regardless of fact that have just been handed a xxx company phone .however , the girl that handled the enquiry was excellent . i have had lots of probs with xxxfhone that never seem to stop . problem still not solved prob going to have to ring again wasting my time the people were very helpful & understanding ! it will take some time to see if the problem is resolved because it is intermittant but the service so far has been good . alex explained himself very well that i understood what he was telling me you have a lot of advisors that ca n't understand i am requesting and i have to speak to someone else i lost my phone and rang to explain , askt if i can buy another one or upgrade again or get a recon and told best to get a second hand one from somewhere else .bit disapointed the customer advisor who dealt with my query was very efficient plz stop texting me these questions as your service is awful xxx dont provide the service i require complete confusion , leading to a justified fear of disconnection , in spite of our efforts to avoid just that . i have one recurring problem that the direct debit date is n't adhered to , i understand that weekends do get in the way but i only ever get contacted when the dd has n't been paid but if you were to take it as agreed there would never be a problem .my answers to your questions were more towards this issue rather than the person that i spoke to as they only have the tools to do their job that you give them .as we spend as a couple between 75 and 100 pounds per month i will definitely be looking elsewhere when it comes to renewal rather than automatically renewing my contract with xxx . i was fairly satisfied with the way my problem was sorted out .its not easy for me 2 understand new tecnology .so it was home 2 talk 2 someone who speaks clearly & slowly . friendly expert advice that resolved my problem , given by someone who made me feel i mattered , i .e .excellent customer service . was quick and easy ! very satisfied with service received quick & efficient problem was rectified efficiently . i didnt get to finish my call with the person assisting me because i was cut off so im gonna have to wait if he is going to do my request . the advisere was very polite and he dealt with my priblem very quickly got realy good upgrade i 'm appalled at the unhelpful response .our mast is out , it has been since monday .we are a pr agency and we are fully dependent on mobile phones to run the business .i 'm infuriated by the misleading estimates for repair time , the lack of proactive advice and the contemptuous response to my suggestion that we ought to be compensated for the impact and inconvenience .i have zero faith that this text will elicit any sort of response and i am minded at the moment to get my it manager to look at shifting to another provider . it was a quick efficient and helpful call dealt wih request promptly and very polite and helpful at same time bad communication very rude and swore under her breath when i was trying to explain something , i 'm shocked that xxx had accepted her application for a job , there never rude or obnoxious as her usually , found her attitude very appalling got through to an advisor instantly ...very friendly and straight forward answer to problem raised .highly recommended .thk u for 10/10 service as always . was a very simple question .did not take long to answer .was pleased with service but i got what i expected . xxx is a good solid net work the person who handled my call was good manerd overall very good the person who dealt with my problem was polite and quick .i do however have an issue with you shop staff .i had my phone stolen 1 month ago , when i tried to sort it out at your gallowtree gate leicester i was treeted rudely .i was on sin only as i had a perfectly good blackberry .they did n't offer any help , just told me to buy a new phone !when out of contract i will be moving both my phones , unless your customer services help my problem was not solved i have to ring back tonight again to try and fix it . terroble customer service the guy was very helpful + patient + he had lots of time 4me which can b hard so 4 that i 'm more than happy have been given conflicting information by 3 members of xxx stafg quick and efficient service as ever from xxx ! the lady that helped me was pleasant and helpful and organise a sim card that the others advisors didn realise in other calls sinc i upgrade from a samsung galaxy s to an iphone 4 good overall service the lady on the phone was excellent and dealt with all my questions with polite efficiency most helpful and understanding young gentleman .thanks ! because my phone bills recently have been through the roof and i have only just been notified that i can change my tariff to allow me extra minutes .i woulf have much prefered to have been made aware if this before i spent a fortune paying my bills good service and always talk to nice people . no 1 .i felt i was listened to & my concern taken seriously .2 .i will feel totally satisfied when i know my daughter has been able to upgrade her phone .3 .the advisor was professional & treated my questions & comments respectfully which is what i expect .thanks always happy with xxxvone but downside is i miss my paper bill when i needed help xxx have always resolved things in the best possible way not like t-mobile . very helpful : ) passed me onto phone site to buy accesory when xxx dispatched me the faulty accesory with the replacemtn handset , i have mostly had good service but my last call took ages to answer for a basic question . total and absolute chaos surrounding delivery of my new phone made 100 times worse by one of your customer services people giving me the wrong information after leaving me on hold for almost 45 minutes on friday at about 5pm ! 8 ordered ipad 2 32gb got 16gb no one could help so sending back .ppl saying different things .this is just not good enough . cause it was quick n very clear n i never had any trouble understandin adviser the guy was most helpful and understood what i needed .i feel that i 've got a package to travel abroad that i 'm not going to get ripped off with ! i only have an intermittent signal due to problem with your mast .you do n't know when you will resolve .so not happy because i rang for you to fix my problem yet it 's still not fixed polite courteous response contact was helpful the call was quick i got straight through very helpful and polite and gave the option of calling back immediately if the problem persists :-) the customer services support staff was as helpful as could be expected .however the package i was after which was the same as my other business account package was not available , so i will be looking at alternative service providers . all my questions was answered quickly & informatively as well as explained in understandable text the operator today was superb but that of yesterday did not complete her job which could have cost me the customer a lot of money . good call - quick resolution and polite agent good customer service and resolved issues because it was very helpfully so o can ring people excellent help got cut off from phone call and never received a call call back having given my land line number ! ! ! ! very good service , no such thing as a 10/10 to sort out texting . unable to access online account solved the problem .helpful .clear . answerd each q as askd ,the ratings tell u answered all my questions succinctly plus gave extra advice ! good friendly and efficient service always had very gud service from you ! the reason i called was to get my content bar lifted , i had text saying its been lifted , then i got another text saying my bar is back .so i still have the same problem very good customer service because she was good at her job . go away xxx phone consultant misrepresented the situation at the time of sign up ! pathetic customer service skills demonstrated to mask massive overcharges made by xxx - looking to leave your dishonest service at our first opportunity the ladie i talked 2 on the phone was very nice and very helpful could not fault her . good service received . apart from the update for my dongle malfunction in the first place , very satisfied . professional and very curtious . i am trying to find out where my 25pds i put in to topup has gone ? ? ? good service you cannot help people with password problems easily asked for setting to receive photos .nothing done ! its because customer services are actually listening 2 customers when they call in with there issues 2nd call to change my address .advisor was helpful but i should never have had to call a second time could n't sort out my online billing account problem the person i spoke to was knowledgable and helpful xxx agreed a refund and are now not refunding money !have made 7 phones 2 sort matter !still not sorted excellent staff members polite , and very helpful he helped loads very satisfyed with service i received thankyou everyone was friendly & i have had to make quite a few calls . she dealt with my problem direct and gave me straight answers .and she spoke englsh . you were very good satisfied very helpfull and friendly both members of staff were excellent customer service how ever the line got cut off half way through doing somethink and she never rung back .so it was n't carried out properly .if it had n't of been for that the marks would of been higher . good quality of service i just think its dear when u phoning out ur talk time just goes well , after calling 4 times since 8 am this morning , i still couldnt receive the wanted sms for my mms settings from the helpcenter .we checked together that i can receive sms from you , that i have activated mms in my phone ( nokia c6-)... still no sms came through with the needed congifuration-data only the last gentlemen ( 4th call ) was then willing to pass me the mms settings via a text sms . but i have to do all settings now manually , what was not really my intention.so that is why i was valuating this so poorly .still , many thanks to the gentleman i spoke last with , as he was willing to help and didnt just thrown me out of the line like the 3rd one ( a lady ) was doing.regardsjohann my problem was sorted quickly by the second phone call call centre staff merely follow a process , lack empathy and training , poor listening skills and do n't have any concept about customer service .not a case of the answer is 'yes '..what 's the question , more about 'here are our internal barriers ' now what 's the question.classic example of a company growing to big and losing sight of the core fundamentals . satisfied with the service . very pleased . polite helpful new were i was coming from whether that will help me get back to the price plan pre 10 feb we will have to wait and see the advisor had good information and knowledge about my query however she did n't help me much and i feel like the issue was n't resolved . i have been a loyal customer since 1997 , and my phone is at it 's end but can only upgrade with original provider who i cannot get hold of no i had an issue and you responded , promptly and professionally to resolve it 0 because i pay 40 pounds in two week and you ca n't even give me , my bb connection and i have been with xxx and payed over 900 pounds .u do n't even inform me that 5 pounds will be taken away .can i have 10 pounds free for being a very good customer called 3 times to change delivery before it was correct .asked for a new phone and you sent me a nearly new phone so i have to continue to wait to receive the correct one .no offer of compensation for the hassle , inconvenience and incompetence on your part . long waiting times put on hold transferred to other areas information not passed on no willingness to go extra mile to assist just think the gl was nice x x all sorted quickly and extra advise given it 's like this stuff - its a joke .what will you do with it ?if u want more ring me on a land line 01202 666663 she quickly and efficiently solved my problem .period ! the service is of high quality , calls answered on time , with patience and good assistance .however , i tend to be told different things , when i call . good customer service because he was very helpful an resolved my problem with the minimum of fuss thanks again i rated 0 for recommending xxx because the reception has been very poor recently .my query was not resolved because i did not recieve any compensation for the period that the reception was down .i rated 5 for the customer adviser because some advisors were compensating customers and not others .which is under no circumstances fair ! . not very satisfied with xxx at all after being a customer for 8 yrs i think i will be leaving xxx at the end of my contract because the operator was very food at here job polite & proffesonal at her job . friendly and helpful staff .however i was hoping for a better deal on iphone 4 , as an excisting customer .i can get the same deals with other providers , becoming a new customer . yes well lol .i was with o2 before i thought that 's was good but my sister told me about xxx and it 's even better .the people i talk tae are very nice always helpfull sometimes get wee laugh with them it 's cool lol .yes very nice i like it i get mixed up thou sometimes with the topping up but think i 'll get it right yet , oh .thank you jackie . the person was polite friendly helpful brilliant service 100 out of a 100 i am using xxx since few years .quality of customers services are improved.today 's case was explained very nicely and very clear .that 's why i have rated very high. i hope this will help to explains to you.thanks very good customer service on this occasion .query dealt with quickly & efficiently and knowledge above & beyond xxx role ( bank related ) . i 'm very satisfied with xxx . you said 3 qs. . that 's four . very helpful n understanding me needs n problems n how they cud make things easier for me to resolve my debt issues out . person was unable to explain to my satisfaction why a charge had been applied to my bill one member of friends and family had been charged 4 call cost 25p 2 enquire couldnt give an answer asked 2 ring back in 2 hrs which will cost another 25p not happy with the hidden charges you ad without tellin anyone adviser very helpfully and friendly very nice personality good clear answers and advice advisor was rude and problem was only resolved after speaking to a more helpful advisor .although still 100 % satisfied as problem hasnt been fully resolved as i send this . 0verall impressed the reason being xxx is very helpfull + if i have a problem with my phone they do there best to resolve it ; i would not change my network qoquidquick response .and appropriate information given very helpful very helpful sorted things i needed to sort answered questions very helpfully : ) x you made promises to me when i added a phone to my account last year .one promise was that my mobile could be upgraded in april .i 've now been told this has changed and hard luck .this is appalling .i have been with xxx for over 20 years and unless my upgrade is honoured in april i will leave xxx at my earliest opportunity no other than very p6or service i thought that after being with xxx for over 20 years they could have helped more with this large bill quick resilution of my query lack of interest by agent they were helpfull with my problem and under standing coz it was okay not perfect tel u latr y am bisy good service well its nothing to do with the advisor .my account is constantly being hacked and my itemised bill has been sent to someone else without my permission .xxx has done nothing to help me .i have rang the customer services several times and have recieved no feedback .i am thinking of leaving xxx . i was happy with the outcome but not 100 % good service i do n't have a solution to my problem good service because of the efficiency friendly and understand work of the customer care employe .many thanks to her ! ! i would have asked some more specific questions about the problem in attempt to verify the cause rather than asking me to purchase another sim card and try diagnose myself website is really clunky , had to phone helpless twice to get access then to view anything .ui is really bad .urrrrrgghhhh so frustrating . brilliant service has n't resolved the issue i 'm having but would like to change the advisers rating to 8 ggood service good advisors told to request info by email , so still waiting reply just that i am reasonably happy with the service i accidentally hung up but the nice chap still sorted my query out and called me back to say it was finalised - very helpful . no because it is what i think customer advisor was very helpful . i 'm am shocked and appalled that someone can ring you pretending to be me and get through security to change my address .your security questions are not secure enough .i am terrified now that someone has my personal details and what they could do with that .the girl on the phone want particularly helpful and could n't give me good enough answers to my questions ! i have been very happy with xxx .and always recomend you . yes .she went straight to the problem and was quick to solve it . was so helpfull ,but dont like that freebies thing the other one was better were we got money to use thought the service was great .friendly , helpful , and all sorted .thanks the young lady was charming , pleasant natured and efficient because he was polite , quick to understand the problem and spoke clear english no probelm , i have 5 numbers with you and i dont even get considered for 2 free iphones on two of my existing contracts which are due for renewel soon .i have paid alot of money to you while i have been a customer .its a joke im thinking of taking those soon to expire two contracts and go with another company . because i have been with xxx for a long time and have never had any problems . the adviser was very helpful and put himself out to resolve the problem poor service given random info over several calls - the `runaround ` ! efficient and effective i never rate anyone highly but the politeness , completeness and speed of ur response has bn quite exceptional .many thanks .rob hayward obe i was happy with the support systems caused problems , incorrect details kept on system .staff worked well to address issues . did not help me at all , do n't get the problem resolved i think my query is sorted but think is not really good is it call me for more info because the entire 3 years of having a contract with you it 's been nothing but hassle fast proper answer from uk person i 'm awaiting a call from one of your managers , i am appalled by the behavior and poor business practice of xxx . i was transfered 4 times the last person i spoke 2 was so helpful with everything i asked and more u need to train ur staff more like him because you listen to your customers and are to empathise with individuals circumstances satisfied with service , did n't seem t b able to up date debit card info on mobile or web but service good from staff .0 out of 10 for debit card update otherwise very helpful gd response n friendly attitude sorted problem quick n easy i was very pleased with the service i need proof of purchase .i purchased the phone in reading .they tell me they ca n't give a copy contract , your guy .said send an email .your system wiuld n't accept .my email address .how do i get proof of ownership ? instant response to 191 call quick and efficient . u asked me 4 that now 2 tell you the reasons ?is this a joke ? everytime i call the advisors are helpful and friendly and solve my problem for me customer service agent was fantastic , , , , ,,the only criticism i have with xxxphone is perhaps you should notify when a bill is getting so much more than the price plan and perhaps offer the customer some advice been with xxx for more than 10 years in total ,always find staff helpful and polite .thankyou . because you changed my upgrade date helpfull understanding and very very plesent to talk too give him a rise and a star upon my experience with other service providers always excellent .overall i am a very happy xxx customer and would recommend .i do have the advantage of being a legacy client of enterprise team 6 in newark .maybe they should be personally praised . your fab ! great service the advisor was great but it took too many steps to reach him . the tech guys was really helpful and informative the personnel service has been good and far better than my email experience with you . yes but i need to speak verbally to some one about it total lack of communication from xxxphone .every call i have made has had to be started al over again , how frustrating is that ! ! ! the customer service was excellent and advisor was very helpful , friendly and sorted out my query immediately . very helpful , had it been on the several other calls i had made on the same problem would of been on the zero mark answer to my query was solved fast without any problems despite my bill been outrageously expensive but that has been down to me and the usage of calls made . your customer service was good today but the last 5 weeks that i have been having problems with my phone i 've been told i 'll get call backs an got none , i 've had to talk to 3 different customer service people and 10 technical people and it was down to 1 lady at the end to say just reset factory settings !13 people just for that ? 5 weeks of calls , e mails and texts !diabolical .but the lady i spoke to today was friendly an helpful true contract ties and far to expensive been offered far better deals i am busy you silly automatronic questions machine .i have done the survey because i am polite but do n't push it : )) ) the phone was supposed to delivered sat but was n't .i rang on mon and tues and was told i would be called back but was n't .when i rang today the call was ended but i had further queries i gave 10 because you provide excellent service and everybody 's polite and kind . again u were at fault with info u hold & u ddnt do as requestd prev hence repeat call which got nowherd cannot use phone in france because i cannot too up w/out a uk bank .you wo n't take my credit card !ever heard of the global economy ?you 're not part of it ! lady very helpful but xxxphone more expensive than asda cheaper prices with other company no movement by xxx to match price so we will move all 5 phones over the coming year i have been with you for many years and have had any problems thank you there was n't much to my request good service on second on occasion but should n't have needed to call twice to fix what should have been right first time . one of my handsets needs upgrade .last time we bought direct but this time you would n't talk to me cos i need to go to my dealer .that 's a joke .have n't heard from them for many years .they do n't even gave an outlet near us anymore . wanted to add a product to my plan as advertised on website but advisor was not able to they have very kind and good good and friendly customer services when i signed my 24 month contract for this current contract i was told i could upgrade on april 6 months before contract was finished .this has since changed and the earliest i can upgrade is now september .i am totally disgusted and will never be giving xxx a single penny after my contract is finished .i will also be contacting offcom regarding this issue as i feel my contract was mis sold under false pretences .if you actually pay any attention to these comments i would like someone to clarify these complaints . good 4 u 2 hav feed back from customer .can u pls answer my question re voucher ! your organisation is dishonorable very helpfull excellent knowledge & sound crm ! the pricing is steep compaired ti rivals had to be put in hold lots which seemed like the person did n't know the products . overall xxx have a gud customer service the adviser was no help at all .ill be changing to t mobile every thing satisfactory kyle was extremely patient , helpful and solved both the broken phone problem as well as the bill query quickly , efficiently and clearly .excellent customer service in my opinion . i was not satisfied as i could not hear advisor was very eficent . i had two simple requests neither of which you could fulfil .not the advisers fault just yet another xxx failing symptomatic of all my recent experiences with xxx . very friendly service and problem resolved within minutes . staff very helpfull and treated us as valued custemers first time i called got three messages about customer car and training then someone picked up the fone and left it .next tim i was put on hold for to long as i use pay as you go my queries were answered and the advisor was very friendly and helpful . business assumes we are all using computers , for everything .i do not use computers , have no intention to do so .therefore would still want paper billing . because they spoke to me with respect and they did what they wanted to within miniuts advisor was good but would have expected my pat code before being questioned the person and the service were very good but my problem still hasnt been resolved problem got resolved quickly + efficiently because she was good my questions were answered . because she was polite , efficent and i bet if she sang to me i wud sing along with her too i find that xxx phone are very accommodating to the change in my circumstances and are very patient and understanding .i have also found that the call takers are very professional , polite and easy to talk to . prompt service i got exactly what i asked for with no fuss and was understood without having to repeat myself to a call centre abroad helpful , empathetic , was n't kept waiting on hold , generally good . all quick , clear and easy . great customer service and sorted out my problem after a long process the reason why cause i never got it resolved and they tried to say my number wasnt in my name speedy efficient service .nice staff .very happy always speak to nice helpfull people ... very nice speedy service been with xxx for years since getting my very 1st phone always find them helpful with any problems u ave and easy 2 contact either by phone or popping into the xxx shop itself friendly and very helpfull and resolved the problem straight away . the advisers were varying in their helpfulness .i am very keen to change my handset and i am frustrated with xxx that conditions have changed without notice that prevents me from doing this . if things explaind properly there is no problem ?if not theres problem for every one thank u friendly person , answered my questions and resolved a couple of issues that i had .more than happy with the service internet settings r 2slow i want it 2day not wivin 24hours ive paid 4my internet now its just days of wastin my money the lady was very nice and understanding really lovely and helpful man .i 'd been sold the wrong product so i 'd struggled with the phone .the adviser was really helpful and i did n't feel fobbed off .he went the extra mile , was honest about the problem .arranged a credit and will help set the phone up for me tomorrow .because of his expertise , honesty and ownership , i do n't feel aggrieved about what has happened .thanks . i have been seriously overcharged on my account i never seem to get what other people tell me they get from xxx iu have been a customer for over 10yrs every thing i asked for i got the answer you are not doing what u are supposed to be doing for me , and i will be filing a complaint excellent and poltie service .well trained staff i would of give the second question a 10 but i waited a long time i did n't get a good conclusion adviser was friendly efficient and helpful . the adviser was polite and very helpful . q1 your expensive q2 i have to have my phone sent away to try and resolve the problem q3 she could n't do much more to help i was very impressed with how my call was handled .very happy customer : ) i think they speak for them selves ! he was clear on what i was asking i found the call handler rude and cooky from the start .not like xxx at all past service as always been good and never had any problems his attitude changed when i told him i had to end the call because i just could not talk to him possibly not his fault might have just had some bad news i do n't no but ill never phone you again . xxx system has pin authentication on call in .why waste customer time demanding pin + extra security questions when pin authenticated already .cust service advisor training or process improvement needed , or clear explanation to me why this was a deliberate decision . i think my bill for next month is extremely high i except i 've gone over my allowance but 35pence a minute for phone calls is extremely high i am not very happy with that and i did also ask for 36 pound to be made my limit this clearly was n't done because next month i have a ridiculously high bill at over 200 pounds i just think xxx are very good to talk to and very helpfull .i did speek out of turn and i was very for that problem left unresolved because he was helpful done everything i needed and he was english superb the help i got because the assistant was very helpful and i was pleased it was a moment of madness , i refuse to elaborate further ... very helpful thank you i was queit shocked that i was told 1 thing wen i took the contract out and was told another 2day my bill has doubled in price and i think its discustin that u charge 35p a min wen u go over ur mins and not only that but ur not alerted that u hav gone ova ur mins but u r alerted if u go ova ur internet usage i was extremely grateful for u being flexible with a payment problem **** the customer service agent was helpful very informed about the company products and services an provided a professional and friendly service because i was very impressed with the service very pleased with xxxphone did n't listen to me .call took far too long .still got my address wrong despite being told so many times .been a xxx customer for 18 yrs & given no respect at all good service and problem sorted i have been a very loyal customer to xxxphone have had a few problems recently .which have been addressed and resolved .theseissues were down to xxxphone and i am happy the way they have been dealt with .holly and michelle dealt with my enquiry quickly and promptly i would reccomend xxxphone without hesitation to my colleagues and friends . no i have answers enough texts i 'm not likely to recommend xxx because i have been charged extortionate amounts of money for 3g usage , however the help i received over the phone was very good your competitors have a better connection and more flexible with the customers was really impressed with the help generally everyone is really understanding and nothing 's to much trouble real pleasure to deal with q.1 it 's taken 4 months to fix a trivial problem .the` support`people in india are useless & response to my repeated queries has been inadequate .the only reason i did n't score you 0 on this question is because the network coverage is good .q.2 the problem appears to be resolved but the time it 's taken is completely unacceptable .q.3 the operator in this case was sympathetic and patient and did eventually fix the problem . the upgrade i have been given is a joke , the support that i have received is clueless and this has cost me more than the amount of the contract in lost business ! ! no poor knowledge of products , confusing tariffs , complex billing and a complaints department that ignores me .totally and utterly poor service from a large inflexible corporation that has ripped me off and does not understand the concept of customer service .i will not use xxx again after my contract expires and will definitely not recommend them to any one .i doubt this message will do any good , so i might as well finish there . the man gave satisfactory answers i was very pleased with the help i received from darryl and sam . because no one is perfect the service given was quick polite efficient cuz iv never had a problem with staff services or equipment from xxx very happy with you very friendly , courteous lady dealt with me . i have a txt from xxx saying i can upgrade 18/3/12 .now being told 27/04/12 .not happy with this-no flexibility my problem still exists .not very helpful . because my problem was dealt with after many problems during the last 6 months , eventually i am satisfied with xxx costumer service .the last month and today my requests have been handled in the most professional way , and above all , it feels great to have xxx by my side , it is like a close friend , my link with the external world ! my internet is so slow that it is faster for me to walk to the library and read their encyclopedias she was polite , straight to the point and fully informed .on the other hand i wish the price for calls from the usa was more competitive . the service was faultless as it was great customer services as my trade is a retail manager did n't wait long to get through and the girl i spoke to was lovely good allround service service needed was not provided i cant pay my bill online .for the past 4 mnts also to pay by auto is waste of time .and it is nt solved up to date . the lady from customer services was very nice and very helpfull but the guy from the tech department was rude , arrogant and obnoxious .people like him will ruin your business spoke to customer services initially , called nicky who was a disgrace .then phoned back and spoke to a lovely scottish lady who could n't have been more helpful .she was a credit to your company .whereas nicky is one of your rotten apples . i am very pleased as long as what i 've been told is right the reason behind me calling was not resolved and i was n't helped in any way , i was not happy with the service and would n't recommend xxx on my last few phone calls . got a phone call from an unknown number and they said they were xxx but they had my information and said im winning a free notepad and that they 're charging me more .delivering it to my house .makes me nervous of my security and xxx could n't see who called me .plus the digital phone company on base sucks ! i called regarding having a copy of my phone bill sent to my address .and was told it could take 4 to 8 weeks .and i was best off trying one of the xxx fone shops .its not the first time i have had a query or complaint unsatisfactory dealt with . how does this fix my internet a good all round service . useless , faceless , dishonest , incompetent company wanted to upgrade to new iphone4 with same price plan ideally but not prepared to shell out more for the contract or pay for the phone ... it was all down to the sales advisor ( deputy store manager ) in the witney store he made everything easy to understand and less painful to switch provider . they did a great job fantastic customer service !i got a full demo by an extremely helpful man !i highly recomend xxx in the oracle ! i had just been to a different store looking for a phone .the customer care was not upto scratch .as i was passing your store , i thought of checking it out .the service i got was excellent . lee from swindon store was very helpful and dealt with the set up of account and phone quickly and professionally i was helped to choose a great phone and was made to feel a valued customer the sales assistant made the difference , she was friendly and helpful . good service , but always room for improvement . service was good perfect 10 out of 10 on all 3 questions efficient , helpful and friendly service good service all round steph was so helpful .she knew i was in a rush and tried hard to speed things up .she offered me the best deals to suit my needs good service .helpfulland time was not a problem staff really nice and helpful the sales person called kevin was so helpful he made every thing simple they were very polite and helpful . excellent service , great staff , very helpful , very pleased balance the staff found a really good deal for me .so very helpful . i was served straight away staff very polite and helpful .i got all the help and info i needed and even though it was hard to transfer ally photos across it was achieved and every effort was made to accommodate me and i thought the customer service was great :-) niki the sales assistant was very good and efficient .would recomend her any time .stephen the whole time i was there the people were helpful and i did n't feel pressurised into anything it all went well and left a happy customer woz so gud nd helpful , u just cnt go rong .well done 2 swindon staf the lady that was dealing with our accounts was very ver helpful good , informative and friendly service . overall very good service .sales adviser lou even better . the salesman really helped me in the end cause i was planning on leaving u and i have been a customer of yours for a very long time and got u lots of more customers most of my in laws and my family are with u i wasnt happy to start with but by the end of conversation i was a happy customer thank you very poor service , both in terms of the call itself and the lack of efficient service . the automated service sent my call to the wrong department so the agent could n't help me recharge . staff very polite and helpful who answered all my questions and understood my queries .good to speak to someone who i could understand ,spoke clearly and who listened . i felt there was no real ambition to look into my query which remains unresolved and i am at a loss as to how to do this . ten because i have had several billing issues which have driven me crazy we where giving one answer by one of you team .that we would be getting a replacement phone , then the call was cut off so we called again and some one else from your team told us that we would not be getting a replacement phone .so what the **** is going on? the phone we purchased from you in good faith had bits missing inside which we was told by apple ,so they told us to take it back to your shop were we got the phone from the xxx shop stated that it was nothing to do with them it is apple ` s fault , so what are we todo ? xxx generally has been a bad experience for us .charges made for things we did n't require , unscrupulous salespeople on more than one occasion and promised a call back in 15 minutes today and that was 4 hours ago same as before i have been a customer for a very long time ( circa 1984 ) we both deserve a medal !plse give me the best deals so i can praise u .jcox i have always had fantastic service from xxx , thats why l have stayed with you for years . because the lady was very helpful and polite she was able to help me straight away and resolve my problem right there and then with no hassle thankyou very much i think that it is very good bcoz this person understood my prob , and helped in a good manner . very pleased with the service no one has called back yet ! felt the customer service rep sounded very uninterested .but my problem was resolved . did not merit ten well to long to write she was effecient because u charge the most and have the worst service the man i spoke to was very polite and came over as really nice . 10 satisfied with service , however , the time it took , being on hold twice was not to my liking operator was curteous and as helpful as she could .howevershe couldnt assist with network problem which resulted in me being unable to make or recieve calls ...yet again ! she handled it very well .herservice was very gud.bt like i said abt the first ratings i wudnt recommed xxx bt the rest 10 out 10 nice the adviser was n't very warming and lacked the inititive to handle such a small query , the previous advisors where great and that 's why i would recommend xxxphone .advisor was bland and did n't sound like she actually wanted to help .maybe she was in a bad mood . . the operator i was speaking to was very friendly and professional .however , i am still considering a switch to another network due to charges i have incurred over the last 9 months for another number which i do not need nor want .i have been promised twice before that it will be cancelled , yet again i have been charged this month .as a loyal customer for many years i expect more .i cannot afford this extra charge every month , which is why i am on a sim only tariff . i spoke with john armstrong and he said he would post out my query asap , so it remains to be seen :-) i tried web support and it was poor .the telephone support was fast and efficient .told to take my dongle to the xxx shop to see if i works not good customer servive very happy . lack of attention to detail was on hold for a while but the problem was solved and the guy was polite and apologetic polite and prompt **** you / pay me ! was put through very quick an the adviser was very happy to help an give me the information that was needed !thank you because i have had no problems but now my texting is unable to go thru i needed a new phone and tesco offered a cheaper deal because every month my bill is wrong and you never seem to sort it ...waste 3 hours my time each month sorting it ...time you did something about it ... the engineer was very nice and knowledgeable but i was disappointed that xxx does not support bes on prepaid lines .if i am a tourist how to use my enterprise email then ?i ca n't get a postpaid line .and also i paid 15 pounds in vain .i wish to get a refund . as i didnt get listened to and dnt feel like am satisfied cause your so helpful xx q3 of 3 : overall , how satisfied were you with the adviser who handled your call - from 10 ( very satisfied ) to 0 ( very dissatisfied ) ? 0 staff i spoke to see helpfull professional service and very satisfied with all queries ... your advisers have always been helpful the request was simple and was served quickly . very impressed with service er cos i was happy it was dealt wiv quickly & easily no xxx thinks it 's fine to give phones to people that dont work ! ! ! !not impressed it was an easy call which anyone couldve dealt with good overall my problem was resolved ,the advisor was friendly ,knowledgable and informative giving me a suitable deal quickly and efficiently . overall it was a good service assistant was helpful and listened to solve my query .when he needed clarification to my suggestions was willing to hold to get confirmation . i was cut off b4 i had my querie answered you was not willing to help me and i lost alot of money through lost of earrings from the phone not working for 3 days ....but you was soon quick to text me saying my new bill due she did exactly what i asked without any irrelevance and handled it quickly and easily . bad bad bad customer service .have been trying to resolve a problem for the past 6 months and still nothing has been resolved .customer services staff promised to call me back with an update in 2 hrs and 5 hours later i am still waiting .i asked to be put through to a manager but this request was refused !am totally and utterly fed up . gentleman today was helpful .i was annoyed that i was given the wrong information the last time i rang .my original 8 was because all your staff do not seem to be as helpful and or knowledgeable as today and i find there are a number of places that i am unable to get a signal where other providers can . the lady who i spoke to was delightful and helpful .very cheery compared to other customer service advisers never had problem and they always willing to help resolved my problem with minimum delay my questions were answered in a very polite manner .most advisors are helpful . i am not certain that everything is ok yet good communication from shop agent got to bottom of problem i was very happy with the service . 1 helpfull advisor x the service was quick and precise , but as i have been a loyal customer with you for about 5 years , and i was ringing to introduce to you another customer , i expected a bit more of a compromise or negotiation on the plan i asked for .i was told outright that the plans are set , which i was n't impressed with to be honest , not when trying to convince my bf to convert to xxx and assuring him that you would match his current plan for the same price .which did n't happen .as a customer i have n't personally experienced that throughout my time with with you , other than today whilst trying to set up another account with you .the lady i spoke to was very polite and well mannered , but i did expect a bit more negotiation . efficient , helpful advisor was unhelpful 10 it didnt really solve 1 of 2 problems . u hav got so big and monoplizing u do not value or show any care loyalty or reward for long stding gd customers .yr advisers r robotic script read and r unable to humanise they may as well b robots .it is a bad frustrating experience beinb one of yr customers .u r in the business of communicatiin yet u r the worst communicators . im nt happy that i wasnt warned how far over my stated contract my bil was good service my problem was n't resolved :-( no help at all and no solution .10 years plus with xxx and no help what so ever . i have been incorrectly billed , again . hopefully sorted xxx **** ups over my bills prompt professional service but i found language of first employee could have been better ! ! ! lack of choice in tariff and service coverage has taken a week waiting 4 a bag 2 send a faulty phone back after 15yrs thats bad customer care had to call 4 times to get 1 small issue resolved everything was done quickly and courteously , ca n't ask for more than that . no not happy that i am unable to upgrade , couple of weeks early , for number ending 993 , operator did not want to do anything to help for my sons birthday explained that i would have to get somewhere else and would not be renewing contract because i have n't been able to use a phone for two weeks now despite broken promises .i have been promised call backs from mangers and not received them when is my issue going to be resolved ?or am i going to have to contact offcom ? the guy i spoke to was very good & helpfull , but i still have my age restriction on ! ! i asked for an iphone 4 to be inlocked , and still waiting some 3 days later . my query was completely solved and quickly well the person i spoke to .did no anything to do with the problem .and i have spoke to quite a few of your staff and still the problem continues along with a load of false promises with wich iam not happy with . very good service advisor very pleasant and helpful . i was impressed with the people i spoke too they had time to speak and listen and were not aggarant not like other networks thank u 7 useless friendly member of staff , answered my questions clearly and dealt with my call efficiently . to dear my mobile the girl answered all my questions ... ! ! ! :-) i have been having 3g problems with my phone .have only had the phone for 3 weeks .i have called many times but no one has been able to help me .i ca n't even understand some of the customer service reps .it seems as if they do not care and expect you to put up with a problem .i have only recently rejoined xxx after signal problems on my last contract .i do not intend to pay for a phone with problems for another 2 years . the adviser apologised for the error and rectified the mistake .he was also very polite and helpful . problem was resolved .i would have given 10 for each question only it took the second call to resolve the problem . have a big problem with my signal and basically your advisor is calling me a liar i will get my solictor on to this unless you deal with this matter asap regards brad simpson ive always liked the servce the adviser helped me as much as she possibly could .she couldnt have been any friendlyier . took 3 calls to get my issue resolved when 1 was needed , so the ratings are an average of 4 advisors .overall , the customer service is good from xxx , this occasion was not as good as usual .do you have any customer service jobs in glasgow ?i need work and the fact that i have been a customer of yours for so long gives the impression you may be ok as employers . i 'm not a 100 percent happy because the same problems with my bill keep happening but i am happy with the advisor because he was very polite and quite helpful the girl on the phone was very helpful & tried very hard to help but in the end i was advised to buy new sim card .fault now seems to have sorted itself out quick and easy do n't know my 4 digit pin and there was no option to reset itbut overall service over the 2tears of my contract has been poor i was not treated seriosly and my complaints were not dealt with .it came to light that i was lied to , so as to be sold your product and was not offered an appology or a reason nor told how to follow up my issues .if i was taken seriously and treated fairly at the start it may not be the case , as it is i was not made clear of your terms aand conditions and mislead into thinking i would be warned if i was at risk of encountering additional charges for month i have been trying to lower my bill and it keeps coming through to high , and it seems the call charges are too high .i 'm going to complete the contract until the end but i do n't think i will continue to be a xxx customer once the contract ends .the adviser was as ok but after the call finished i still was n't clear on why the bill keeps being so high . customer services on phone first call today she had very bad manners and blaming on me about double payments .;(also i have been paying a lot of money for my last 3bills and i am now considering leaving xxx very soon .thanks excellent uk communication . each time i talk someone has a different story no reasons .all was good thanks 0 because i put 5 pound on my phone so it left me with 1.59 and 2.00 pound iou i cancelled the iou and was told that i couldnt keep the iou credit so that left me with 1.59 out of 5 pound voucher and i dont think thats a good deal what a rip off and on top of that one of your team put the phone down and orange has offered me 30pound so im switching to them as of tommorow because you werent prepared to make any deals as i am a loyal customer did n't really get a very easy to followexplanation .not everyone is technically minded unfortunately .daughter ended up fixing prob good quick service my query was dealt with quickly and efficiently go quick time xx they were really helpful poor service questions not handled today 6 - i have had to call on 5 occasions to get the same problem solved .although short hold time and good customer service . because the representative i spoke to was able to deal with my queries quickly and accurately and i was very happy with the service ! no no no sinead that i spoke to made me feel like a valued customer and reminded me i chose xxx and the network coverage is fantastic on that occasion my queries were dealt with quickly and clearly because i am not happy with my query and i will be contacting you again very soon ! told me what i want to know very clear descriptions & thorough checking that product was correct for customer . your sure signal area has a range of bugs .currently does not accept correct postcode .in addition , a number i wanted logging has n't been .logged ( this one ) plus when i tried to add last night , the system would ,'t allow due to .a technical problem .this is very inconvenient as i have no signal at all at home .please help ! overall the service of xxx is excellent but i would consider more to recommend to my friend as the price are expensive compare other provider i remain unhappy and unwilling to recommend or use xxx due to your failure to shut down a broadband account 12 months ago and your insistence on overcharging me .consequently i am progressively closing my other accounts ( and those of clients ) . xxx give good service , coverage . great service as alway really rated u untill this recent incident i am paying a lot of money for service that is not good at all ! being 3 or 4 times on a same call and not being able to access internet when i pay for it is unacceptable ! ! !i was very satisfied with you customer advisor who walked me through the steps very clearly and kindly , but i will never recommend xxx to anyone and am considering leaving . i 'm happy with service provided all my questions were answered quickly and efficiently and the operater was very nice because you were unable to help me no not tonight xxx does n't care about its customer you just take the money and run its not your call centre personell as they are just robots adding to the greed of xxx there is no customer car and no thought is given to the thoughts of the customer your operator was helpful funny and charming very pleased overall that is why my scores were high scores it took 4 calls check your records thanks ken 0 i wanted to speak to a real person , and this was easily achieved .i was uneasy because of the foreign accent , but all my questions were efficiently answered , thank you . dnt think xxx is up to scratch gave an 8 on ques 3 as the advisor was quiet for quite some time during the call and i did n't know whether or not she was there , other than that i was pleased with the call i am an oap , and the asst .was so helpful and sorted a big problem 4 me . i think customer care is your strength because that what i sense 30 mins it took for you adviser to tell me you do n't cover 0845 0800 min in you plans even tho i 'm on a package that dose have them included ? sent replacement fone 2 the address .sent fone without simcard the girl was really helpful i think the advisor was really good but my phone messed up again after and it constantly freeze 's and the internet hardly ever works but the man was helpful : ) contract did not suit my requirements , too expensive for my usage , no matching deal offer for what i wanted . swift , clear answers to my questions followed up with a confirmatory sms : good business practice which follows excellent handling by yr staff member who advised me two years ago on which phone wd likely suit me .he was right . very helpful member of staff having been called by one of your advisors yesterday evening who changed my address , the first advisor i spoke to today confirmed this , the second said it had not been updated and updated the system , the third asked the same i 'd questions as your first two advisors and again said that the system had n't been updated .having to speak to three advisors to cancel an internet dongle which i believed had already been canceled in december 2011 by completing your online process was also annoying with the third advisor , who i was passed to having had the second acknowledge that a cancellation request had n't been acted upon , then to tell me that there was no record of my previous request to cancel the contract and that i should take the evidence to a local xxx store left me very dissatisfied and with little faith in the information you hold on your system .as your advisor pointed out yesterday i have been a customer for over 10 years but today 's service will encourage me to look at other service providers before i enter my next contract . not easy yet to text so using given word useful joy because i am an honest lad. advisor sounded vauge .and it took me ages to get through to the right person . 5th replacement phone in 7 months , it was missing parts , i spend 2000 a year with xxx and get treated like a second class citizen , i have been with xxx for nearly 20 years and i can honestly say that in the past 12 months the service has improved ten fold . 3 different dates for upgrade . as it happened when i get home from saudi i will be canceling my contract as not happy with the roaming charges i got out here because i was unaware of them ..i 'm happy to pay for what i used but not for the roaming that i did n't know about very good service . the operator was spot on and delt with the issue prompt , as when my wife went in th shop they was as helpful as a chocolate fire graud ! very helpful service , problem sorted quickly in a satisfactory way advisor was friendly , polite and professional .she dealt with my enquirey quickly . no he was very helpful and polite excellent service thank you . they cut me off with out answering my question . because i got a new phone sent to me a few weeks ago and the screen is letting dust in .it is damaged in any way and the assistant said she could see this too but the proletariat on the phone said i would be charged even though i have business insurance who 's wrong .thephone is faulty and should be replaced some xxx employees are ok and others do n't give the right information the young man was very helpful and had very good manners . i needed to canx a few bits on the contract and they done it with no probs the problem was resolved efficiently and quickly and the advisor was very polite whilst dealing with my request . good service just takes a long time to navigate the menu optionally on the phone and you seem to run through security twice . great service . well handled call . bloody **** , because it was good and well resolved - 10 the adviser was friendly , helpful and polite throughout the call clearly presenting the information i required staff were lovely , however due to be understood clearly happy with my overall treatment its important to feel satisfied with understanding .the gentleman was lovely +very helpfull i spoke 2 someone who did n't know what he was talkin about and also cut the phone on my face ...so rude i was given the info i sought by a helpful well informed individual when i want cancel my contract the adviser handled my call very no courtesy to me . coz i am bored very helpful and a no nonsense approach .nice to have an intelligent and articulate sales assistant rather than the usual muppets ! first adviser totally unhelpful and offhand , second one sorted prob and was polite , but i was still kept on hold for 7 mins , while prob sorted ....... talk to your staff in the yeovil store , they can explain it . q1 based on have had a few problems wity the servise an handset so far.q2 based on the fact untill i receive the new sim will not no until then if the problem will be solvedq3 the lady was very polite understud my query and i feel helped to her best ability to resolve the matter . very happy with the service firstly i was passed from piller to post and had to call back , when did speak with someone dealt with quickly efficiently but overall service from xxx is not the best seen as pay a lot for contract because i phone and nobody answered how to set my facebook up on my blackberry too much advertising on intro to services i was made to believe my contract was 18months n found out it is 24months which i am obviously ragin about n wil b canceling my accounts with u as soon as possible answered my queries efficiently and with knowledge .very polite to deal with the advisers were pleasant but i had to google the problem and resolve it myself ultimately . i am left waiting 15 days for clarification that the error is resolved ; seems a long time to me . no 1,i have only ever been with xxx ,think that say 's it all . . .1st class .2 , query i had was resolved 2 my liking .3 , the adviser was top draw !very very helpfull . i spoke to 3 different people who told me 3 different things . xxx have lost me as a customer after many years paid your bills on time high user 2 lines and computer have told friends relatives and everyone i no how disgusting xxx are advisor gave me advice to use internet to access my billmade approx 10 attempts to sign on but had only blank web pagesbig waste of my timefinally had to pay for detailed billinggreat customer support/service ! ! ! ! 10 very polite & helpful .sadly my contract has come to an end and i cannot afford to re new it so enquired about cancelling my contract = was advised i needed to do this by writting or e mail .i sent the e mail giving my 30 days notice today !thank you . straight to the point and fast but friendly because i got all my questions answered .and they where very help full . i have been with xxx for the best part of 20 years and you wo n't make allowances for extenuating circumstances to help me . bcuz my bills were messed up and i dont agree wit having to pay in bulk in one month !the advisor wasnt helping me bring the cost down . good service the guy who took my call was great , very friendly & helpful .he could n't help with my fist inquiry but that was n't his fault - it 's because my account is in my mums name & i pay all three accounts .he was going to put me through to the iphone help desk about my second issue - but i was disconnected so but my phone still does n't work ! !i hardly ever have coverage , and my screen freezes constantly , and my calls drop out all the time . the service is excellant ,i would recommend xxx to me friends and family ,customer service is beyond excelland always polite and very helpfull . i was told to go to website and ask cancellation and as a person working for company she did not even bother to ask why i want to cancel good service 0 good service query not resolved yet but adviser war helpful i did n't get the free bbm for 6mnths and u do on other networks problem solved thanks answered my query very politely and efficiently .accent was a little bit tricky to understand at times .no problem though . query answered . 10+ complete hit and miss customer service as usual with xxx .also the sense that what you have asked to be done has not .wanted blackberry internet added .was told would go on by 12 am that evening .nine hours from when i called .no sooner i was told when asked .that 's the longest i recall it ever taking as i 've been through this process before .still no email or internet service .funnym staff were helpful and answered my problem although problem was not solved the customer care representative who i spoke was paul 91894 who was very helpful and i would say very professional and sorted my query out as quickly as possible to the point that i have upgraded my second handset and will be staying with xxx for the forseeable future excellent service ! ! !the girl was really friendly and helpful ! no only to say when my contract is up i 'm off xxx is too expensive i finaly got an agent that new what i was on about after speaking 2 three others so fruststrating they r suppose 2 b the experts hassle free and friendly .simple service .fast , efficient and informative problem was solved over phone fast and efficient response with useful input to help solve my query . i keep losing signal on the 4 phones we have with you and have now reported the problem 3 times , the lady that dealt with me was very good and hopefully the problem with the aerials will now be sorted . the problem has not been solved and i am still at stage one , and low on credit because of having to call yourself 's i have been given wrong info, i have n't solved my problems and i pay too much they solved my problem quickly .so i was pleased please look into promising what you clearly dont have in stock !the arc s ! i am still at a loss for how to obtain my military discount ! ! ! efficient , friendly , helpful informative ! because of the politeness helpfulness and the efficiany tgat was given to solving my problem great attitude of staff and real service rather than fleecing like , for example talk talk . initially not happy with response but very satisfied with final settlement your young lady sorted my problem out swiftly and had an excellent manner .thankyou . because i called before , when i got cut off , about the same two problems i had , address change and delay on my bill the man was v/helpful but we are still having problems with the phone n/a very pleased answed all my question good service she answered ny question and it worked have been disappointed with the phone after being excited about the new 4s.after nearly 3 hours on the phone and carrying out all i was told , was told the handset was faulty .received new handset and still experiencing problems as ca n't attach contacts or photos to messages .after calling xxx again , told the sim is faulty .am impressed with the people i 've been speaking with but not impressed with the faults and grief i 've experienced ( and continue to experience ) .thanks because the guy was verry helpful and polite first very friendly and efficient service .issue resolved over the phone by the time the call ended . excellent attention to my call to you and quick answers to my queries and you sorted out my complaints as necessary well done good service and attention this is why i have been with xxx for over 20 years friendly service .thanks lewis yes firstly .i had a very bad line and got cut off. . secondly i wanted my e-mail sorted ...and was pasted off with blame being put on google mail or xxx 360.. 3rd the guy was very good at changing my payment date( paying on time has not been my strongest point , )but i have been a customer , paid for a long time ,and been cut off for long periods of time operator unable to resolve problem but rang back promptly and to my satisfaction . cause the way l was treated i would 've given more but it took 3 phone calls to get the info and i get cut off every time i phone 191 fast sorted out nice friendly and helpful staff you do n't offer an unlimited data package .every other network does .so i will be buying my contract out and going to 1 of the other networks .the lady i spoke to was very helpful but ultimately there was nothing she could do 7 none i asked what date my direct debit is going to come out my bank and the person i spoke to said they dint know did not get update but people were very good very polite lady helped me as my daughters phone was stolen .thank you . i have an account with you , i have lost my account details as i move home recently .i called in jan12 to cancel my account , i was informed that it would be but i am still having money taken from my account .i have since called three times to speak with someone about my account and have been told it dsoent exist ! because u all have not idea what u doing .very disorganised and poorly trained your cancellation system is rubbish !you gave me a contract in 5 minutes but taking over a week of emails to cancel your person on the phone sorted out my issue .she was very proffessional . the advisor was very helpful courteous and helpful because my issue was solved quickly , clearly and easily good service all round no your call handler was helpful but i was disappointed 2 learn the block at 5 pounds was not on the fone as previously requested , which could have prevented this bill reaching that level .i would never have requested a 50 pounds level . spoke to 4 different departments who all could n't help not very helpful .and not able to do what i want .charge me for something that should be free .and last of all it would hav taken so long for it to get done over a month long . what . get on with it what do ya want my phone has n't worked correctly since your sales team changed my payment plan , your sales team do n't care about customer service just their numbers .it has been a very disappointing experience the adviser was very rude and cut the call short therefore i was unable to complete what i had rung for !0 cos your call agents were not helpful the girl was very help ful helpful advisor i 'm very happy with xxx and the staff .everytime i ring with a problem or whatever they listen to me and help me all they can 9 prompt and patient with no hassle . she sort out my problem straight away .being very nice and patient to listen .and her accent is so clear ay ca n't updeit my phon to 4s nobady helpmy my friend is got updeit to 4s and ay ca n't not nice sorted out problems promptly with no hassle very helpful person ! the service relating to my query so far has been pretty good but we await the final result for it to be the usual high standard . advisor was very helpful , i am very pleased he talked to me like i was thick ! ! because no one helps me with one query of down grade .loyal for 7 years and no appreciation .pathetic service . i got the solution i required . my issue was attended to very well wanted iphone 4s as upgrade on same amount but you wanted money upfront for phone . good service because i was passed around to about 6 different people and none of them resolved the issue that i phoned about ! problem solved 1st time quick answering calls .nolong wait for customer service and polite team . the assistant was exceptionally polite , patient and helpful i 'm satisfied . no helpfull 10 i am having to ring nearly every month now with the same issue and am thinking off changing providers when my contract expires very profesional and polite satisfied overall never had anything good come from xxx nothing but trouble the staff have been fine .the latest problem being i was told i could upgrade on march 14th and now we part that date xxx have said no very disappointed its just one thing after another did nt get any help what so ever , in the end i done it all my self .i am extremely disappointed with xxx . everything explained properly xxx phone package includes bt open zone it has never working in 9 months phoned 4 times no one at xxx can sort it ! ! ! i think xxx are a very good company to deal with i have been with xxx for the last 11 years and happy with the service dreadful service .am thinking of leaving xxx notoo long to explain in a textwill be leaving xxx when contract up in october after 12 yrs ! ! friendly advisor , quick , i got the result i wanted .it would have been '10' points but i had to make the call myself rather than it happening automatically like xxxphone agreed for feb just happy to be a xxx customer the first person i spoke hang the phone up on me and was very , , , i am not happy with the service i am getting i would n't recommend xxxphone because the signal is terrible very helpful , friendly & polite cos the service is good ... but if i keep getting these texts it will soon be a 2or3 ! ! my query was solved fast and curteously when i decided to upgrade it was with trepidation as my past experience with dealing with you for technical issues has left a lot to be desired this time it was better but overall it was tarnished by 2 factors firstly when i realised that no e mails were coming through i telephoned 151 only to be told that all i had to do was to create a new account on mobileemail .xxx .netwhich proved to be incorrect and more importantly i felt that the adviser wanted to get me off the phone which i feel is not the role of someone on a helpline then when i called back it took more than 25 mins to resolve the issue which seems a long time for what turned out to be a 30 second job the girl was very helpful and quick with rearranging my delivery of the right iphone in white after i had received a black one even though i had stressed to the man when he rang me from xxx that i wanted a white one on my upgrade ! i got the answer i wanted overall xxx is very good but i find the internet management of the account rather user unfriendly my issues have not been resolved the advisor was very friendly and helpful . since i signed up for xxx i have been disappointed with service as it never matches the promise and what told on the phone by advisors so it 's either your policies are not clear or you are not providing enough training for your employees i was very happy with the adviser and there were very helpful but just felt that they could potentially do more to have made sure my problem was resolved slightly better . i was charged twice for my initial purchase of my phone .customer services could not help and i had to go to a store to request a refund .5 weeks later no refund and yet again customer services can not help and i have to go to a store again .i have wasted lots of time on xxxphones mistake already and no one can help ! very good service and prompt the girl i spoke to was friendly and really helpful which makes life easier the women who i spoke with was very polite sorted what i needed staright away the adviser was very helpful , friendly and had the knowledge to deal with my query quickly and efficiently .give her a pay rise , she 's an asset to your business . all my questions was answered and pleased with the service i recieved today god service as i did n't think your staff was helpful and only went only what a computer told them which can go wrong my problem not sorted good service all rtound representative was efficient and friendly first class service your muswell hill branch bus adviser is fine : 10 .you have seriously overcharged me : 0. your central invoicing dept was not listening and failed to reimburse : 0. i am in overdraft because of your abuse of supplier power and your network cover is inadequate anyway . i got all the information i needed and the representative was friendly and helpful helpful adviser satisfaction because i have been on the phone for up to 5o minutes at a time trying to get things sorted out with xxx and after over 15 years with u am very disapointed with xxx . i was happy friendly staff and extremely helpful thank you x i work for mercedes benz gb and understand nps scores and good customer service .i have been with xxx for 15 years now i think but the person i spoke to earlier today ( mark ? ) was first class , he was humours , friendly but most of all profesional .a credit to your customer service team . not sure that my contract will be cancelled as discussed over the phone .that remains to be seen . great customer care issue was fully resolved 10 enquiry dealt with in a concise and comprehensive manner extremely approachable and friendly the ratings were good because it was quick and easy and i did n't have to wait for anything to be sorted i wanted a new calling plan contract but you could not offer a good one so i am looking to change networks now very helpful and i got what i wanted , what more could i ask for ? i left a somewhat detailed version of that on the on screen survey form you presented me after my 191call -immediately after your steph and moataz helped and solved my query and tech .problemcompetently and agreeably .tku . poor customer service not very friendly quite rude in fact dont return calls when they say they will as a new customer im not impressed i only wish i could cancel my contract but im stuck with you for 2 years judgement based on experience splendid service unresolved situation , no communication from you on the matter - left to chase it up myself . excellent service ! sufficient info provided .some uncertainty around how to use iphones abroad . plasent people . fed up of being told one thing by one person and then something completely different by someone else .i understand you 'd like to keep me as a customer but its just a joke .i have no intentions of ever coming back to xxx . very satisfied said on letterhead it was free call number cause that 's how good xxx r now because the women helped me out when i needed help excellent response and understanding from gentleman that took my call and also the accounts dept was very understanding thank you very helpful and a good end to the call , very polite etc xxx customer service reps are always polite and most of the time any problems are sorted out quickly .there is no quick resolution to the problem i have but the rep helped as much as he could with information . get told one thing in shop and different on the phone ! the lady who dealt with me was pleasent and very helpful . because i 'm not happy with the service at all i wo n't be carrying on with my service , it is disgusting how u promise things and go back on your word ! !.. i pay over 100 pound a month for 2 contracts and you treat ur customers like this ! !i will not be telling anybody to join xxx !wot a joke xxx really is ! ! ! four phone calls to sort out problem .fourdifferent explanations what was wrong .charged four times for calls when it should of been sorted first time . i be leave i should be rein burst the money for calls at least . everything got sort asap and i was happy with the service thank you it is difficult by text .would be easier by a call back . the person i spoke to was very curtis and done his utmost to be helpful and overall i was very happy x the gentleman i spoke to on the phone was very helpful .his service and manner was excellent .i would maybe recommend xxx to a friend .the gentleman i spoke to was the best i have ever spoke to from this company .the rest of the operators i cannot understand as they hardly speak english .i am not impressed with that at all .brittish call centres ?i do n't think so .but i do stand by what i said ,the gentleman i spoke to was very helpful and had the best phone manner . got sorted what i needed doing so that 's good enough for me un sympathetic , un willing to budge or as far as i can see for a supposed `loyal customer` , xxx called myself up last week , did not look at my details and the problem still remains unresolved . i feel that is confidential thank u x 10 the gentleman on the other end of the phone spoke slowly and clearly and was very understanding when i made my request .and he dealt with it very well .thank you . i tried to find a pay as you go package to suit my daughter .she currently tops up 5 pounds a month on orange and gets unlimited texts .when i asked your operator for something similar she just kept repeating the 3 packages listed on your website over and over again without answering my question .so back to orange i think ... he was very helpful with problem satisfied with customer service my query was serve very efficiently .good job , well done xxx completely mess up my account everymonth you ca n't resolve my issue . very good advice , happy to deal with reason is it was quite polite good fast service i get the very best service from xxx and staff are always so helpful i did in my first text the service was almost perfect because my query was understood they were polite and hopefully i will discover on mynext account a credit which i will be satisfied with .thank you i was very satisfied with the atention and the way they deal with my enquiries called xxx up numerous times but the matter still remains , the loss of network eveytime and everyday , i am very disappointed with the service short call but dealt with very efficiently i was n't satisfied with the final agreement , todo with my problem today 's service was polite and to the point .the voice of the operative was clear and easy to understand .i would recommend xxx because as a long term customer i find their service offering well suited to my needs . always have a good serv ice from vodofone :d the chap was very helpful i asked him to call me back in an hour while i checked my husbands choice of up grade and he did , service just very good . the lady was very professional and helpful , but still not getting a decent signal . salesperson explained your computers just sent me a random text and nothing to worry about simon , who i spoke to , was really helpful , explained my concerns without making me feel stupid !great customer service . i think xxx customer service people are very helpful i like the fact u have uk call centres and i have been happy with your service so far xxx do not care about there customers and nor do their staff which leaves the customers wanting to join a decent company like orange . i want a paper bill still sent to me for business accounts to be told no great service and great network .great value for money satisfied with the service . because its a good network problem not resolved & extra charge for bbm not revealed initially the assistant was helpful & charming & a credit to xxx todays call was as though i was in court , constantly being asked to `prove ` myself and ` justify ` my requests .your operator who you employ seemed a prosecutor and i was the defendant and that is no exaggeration .this was the worse customer service experience i have ever had from any company , and it hurts more when you say you can rely on us .- yesterday i spoke to muhammad who offered me 50 percent discount as i am having poor signal , my battery died so call cut off so could n't end call properly .- i rang back to speak to him requested call back but no call - i rang tom today and oh what can i say he was rude , said i am giving him misleading info - indicating i 'm lying about my poor signal when you know your mass is down , so i 'm bound to be affected .i have contacted you several times about this - i asked for the refund as offered yesterday tom refused - i asked for call from manager but refused .... the service was prompt from a very pleasant employee . i have been a xxx customer for some years and always found them very helpful allways been treated well by yourselfs glad to be a cuatomer look forward to using u in the years to come excellent customer service , both at the call centre and in store ! excellent your procedures are useless , i go in the shop , wait for 20 mins only to be handed a phone to call the insurance people , i then call back to progress the insurance at a later day ( which store rep said i could do and i 'm told by tel rep thr i have to go back in the store .totally annoying , not customer focused , i pay 13 pounds a month for insurance and the service is not good .as soon as i can i will be leaving xxx very satisfied with the way my enquiry was dealt with .thankyou because fixing my phone was easy and the adviser made it so .i thought the process would be stressful but it was totally the opposite : ) poor communication buy solved problem very helpful after a lot of trouble in store was a perfect service was just made to be put on hold a little longer then i expected chris was very helpful , but i should n't have had to have called because my problem should never have been a problem and it also took 20 minutes of my precious time to sort out . the problem i encountered with was vry distressing and calling ur tech side was very very helpful and resolved my tge fault i am very grateful . : ) i have been a loyal customer for 10yrs + .i have never had any probs wid xxx .i wud never change to any other net work , there fore my scores wud alway be 10 out of 10 .well done please keep up the gud work . to many layers of push this button before you finally speak to a person the information i required regarding my on line billing was not available .the on line billing is extremely poor and on many occasions i have not been unable to access my account information . very good service and very helpful 0.8 excellent service , friendly pleasant well informed staff member i dealt with . no reason takes more then 1 good experience to recommend a company to friends . everything was pretty good , but the reason i called was because xxx made a mistake ! your service is so poor i cannot believe it your staff were very personable and helpful despite me being a technology dinosaur ! at first i spoke to cus/services who work hard on resolving the issue ,then i was put through the technical dept that were careing and profffessional ,generaly in two years with xxx iv been highly satisfied with the very polite , careing and pro staff ,only once i had an arrgant man namely micheal from collection ,but im happy to say every one else at this dept have always been so good and helpful ,i cant praise them enough .thanks 4 ur care and asking me . just very happy with the service think there should be bonus freebies sometimes .but on the whole very happy helpful just did not get the enthusiasm i was expecting=it has been a long day so it maybe me ! ! because you asked lol 8 good service staff very polite and helpfull .would highly recommend xxxphone . the person i spoke to did what i wanted each time some change is required i request advice , it 's followed but then xxx do not make the change , then there is little or no explanation .since taking out a second contract with xxx in november 2011 the process from start to finish has been a disaster .i have evidence of being given incorrect information , the contract being setup incorrectly and now at the stage of transfer of ownership , even that seems like an impossible task when it should be straight forward .on the whole customer service has been very poor .the various people have tried to be helpful , but often your own internal processes have prevented them from actually helping very polite the 2 ns operator new my detail because operator 1 passed them to him quick and profetianal thanks happy with the service .hopeapple can deal with my prob aswellp person answered my query effectively and effieciently ! i wanted to pay up my contract but was told i would have to write a letter first to xxx which i think is a rubbish policy .also , the signal with xxx is not great and i could hardly hear the woman on the phone . was given very poor advise that resulted in financial debt and surcharge no because i had to ring up 4 times to solve the problem but the team were great x it was a good service .x love xxx **** good friendly service always receive helpful service with people who are prepared to listen and help . very helpful always found xxx reliable and advisers have been very helpful since i lost my phone very helpful , and xxx suits our needs totally dissatisfied with service & terms changing without notification .will definately be using different phone company when contracts expire !xxxs loss ! i was passed from person to person for over 40mins and achieved nothing by the end of it .this happens a lot with my contract . he helped me out quickly and efficiently , and was nice to talk to and i could understand him !: ) my blackberry app world has disapeared and i ca n't find it the team member was not helpful to me finding it the chap was incompetent and was completely unable to deal with my query then refused to put me through to a team leader .very frustrated ! good service found the advisors very helpful and friendly . . no i ca n't , rating 3 different questions is more than enough . good service gud customer service .1sttime fix ,confident and knowledgeable thanx alex very friendly and helpful , answered my call very quickly very helpful , fully resolved no he knew what the problem was and helped me straight away please see last comment very helpful wit my problem well done no have n't got time took too long to resolve problem .had to call 4 times . because allison who handled my call was polite and helpfully and sorted my problem quickly : ) every think i asked yous done professional service thanks i am connected having gone to shop to give me access to your account told u had no record .finally changed my plan to a plan that had international roaming u still barred my calls .that makes no sense and your colleague could n't anything about it without my wife .pants all round wouldnt u agree ? great help , friendly ppl + happy with result i like xxxphone all together the person who dealt with me was very pleasant and a gud sense of humour ,pleasure to deal with . phoned to upgrade my phone staff were all helpful , and i received my new handset within 24hrs .also was kept up to date with the whole process .all in all a great service i 've been with xxx4n for a while and the staff is so helpful . no my situation hasnt been resolved yet ,waiting for manager to phone me about it all ,and the person i spoke to was verx pleasent and helpful . the service is ok not happy with the service it took me 3 wks to try get my phone into the shop within a wk got it bk within 2 days my phone is twice as bad when i first had it and now i have to drive bk again to the shop to get it sent away again the guy tried , i have been having problems since 24/01/2012 , and i am not being helped .a succession of different faults .it is a fault with the organisation not with the huge number of people to whom i have spoken in the organisation . because xxxphone helped me quick and fast with my problems the man was not pleasant ,very arrogant and left me very upset i was happy enough with gettin my problem fixed , it was that i found it hard to understand what they were saying because i got what i askrd for cheers u refused 2 let me have contract evan when i spend 50 a month when contract 26 the operator barbara was very helpful ,patient ,and understanding u have a very good call centre operator . everything went fine . terrible service good service but i would like to cable dongle over phone it 's less hassle :-) because advisors all helpful polite and friendly shame shop staff were n't as would n't have needed them if shop staff gave correct advise very good service listened to my problem .polite .quick .efficient .nicely stoken . the technical support guy that i spoke to was n't listening to me !he did not solve my problem and then hung up on me .i had to phone back to attempt to get the problem sorted !also the signal in my area has been so poor over the last few months that i am most likely leaving xxx when my contract is up ! it took 3 seperate phone calls to seperate advisers and problem still not rectified because i have never had such trouble trying to fix a faulty phone and would never recommend xxx to anyone and will be recommending my dad to cancel all business contracts with you . problem should b solved i just didint feel satisfied with my answer to my question but i have had a lot of problems with xxxphone advisor was good , problem still not sorted .have had to go to xxx shop today who also could not help . not happy . frustrating incompetence the service was great and i moved from o2 because the offers are better .thank you today i felt like the advisor just did n't want to help me with my query did not offer what the customer requested iv had a few problems that i think could have been delt with better and faster but were not but over all it was good xxxphone are quite a decent compay but some areas need to be improved online services are inconsistent your shop staff are average to alright your phone staff are good to very good in general i am happy with your services well as per usual get given the run around from one department to next and after waiting months for new phone to arrive then been told it was undelivered when address given was the correct and delivered to wrong address .by default ca n't have new phone now but refurbished not acceptable due to a good service given by both the representatives of xxx .thanks . excellent service , personable staff coz u asked me to excellent advisor nothing too much trouble and looked for what i wanted and needed please pass these comments and ratings on as it 's people like that that makes good customer service i think xxx is expensive !but the customer service is good the person i spoke to woz very helpfull and understanding all questions answered . fault with sim agent was very helpful and saved me alot of time very pleased u sent me a sms with an deal .i call and you charge me for the call .your offer 24p tex and 15p min for int .calls .i can texs and calls for 50 % cheaper on another network .sorry but you waste my time with an offer of deal the charge me for the call .hard face cheek i was reluctant to leave xxx after many years but have consolidated internet tv and phone in one package your staff were very helpfuland pleasant no comment ! because you are unable to assist a loyal customer & you have reneged on an offer to upgrade on 10 april the man i spoke to was very nice but i still have to same problem as my internet and bbm and facebook is still not working at night time and they said it was xxx that was down and it might be days or weeks b4 its bck working so i 'm paying for somethink that is n't working right and has n't be working at night time for about 6-7 weeks ! took a while but got info i needed nice advisor , tryed to help .but i still cant send picture messages on my phone . very sattisfied the lady was who dealt with my query war good thank u got everything i wanted quickly . i was meant to be receiving a call back and never did plus the problem i had did not get solved and i 'd still like this to be fixed prompt informed answers to my questions and a uk call centre . he was very pleasant and helpful and advised more on my issue that the previous two times i called very friendly .sorted efficiently good service thank you reason is , i called up to find out when my contract was up and i was n't asked why i was thinking of leaving .i 've lost faith in xxx , i was spending a lot each month before i got the iphone and because it is such bad reception i had to take another contract out with orange , which the person i told at xxx did n't even bat an eyelid .if u do n't want customers at xxx then i 'm more then happy to oblige the operator was helpful and honest .gave me all the information i needed and was incredibly polite . the advisor was both helpful and professional he was interested in helping me great experience they we 're clear and very helpful my query was resolved straight away despite the fact our line got cut off after i finish explaining it 10 no good servise and good people easy to talk to the gentleman was very polite and very helpful and very prompt operator , friendly and helpful . the man was very patient and helped me with everything i 'm happy with xxx . the service was very good however i have unblocked one phone only to find out the other is blocked , would have been beneficial if the operator could have informed me ! problems login onto network ,lost internet settings .adviser sending out new sim to see if this will rectify problem .very helpful on phone , will need to ring when received sim for more help .thanks i had a simple query and the man dealing with it was kind and efficient no logical explanation why my bill was so high or controlled ...no warning text until my bill was 10x higher than normal ...700 pounds .i made no extra use over previous months .it us disgraceful and i shall be writing to both xxx and the telephone ombudsman .it is racketeering if the worst kind . i initially called to cancel an order from this morning as i need a phone tomorrow and it had not been prosessed .i went through details waited for ages then got cut off .i called back lady very polite but could not find order on system so has presumed cancelled .totally unsure if it has or not . could n't help me with my problem my service is still poor .my bills are the same .t 's & c 's are getting worse .guy handled call well my story goes back to december 2011 .my frustration is so great that i unable to rationally elaborate at this time .furthermore you have failed again today to make contact . bad service advisor was very helpful and friendly . the advisor on the phone went out of his way to help me and was very friendly and polite i when over my mins i think u should ether txt yur customer when they get near to the end of there mins or let them know as like me i do n't have the spend money to pay the extra .when i fone and was told i had gone over i was not offer any way for help me manage my mins within the call other than the 44555 numb he helped me with every inquiry i had found very easy to talk to brilliant because howard who dealt with my call was very nice got through fine and dealt with my query the adviser was very helpful and friendly and efficiency .flydealt speedy and efficient service phone answered within a few rings i have been with you since i had .myfirst pay as you go 10 years ago good call dine what i wanted very helpful and nice clear instructions and very helpfull i have been waiting for my pay as you go dongle to be returned for 2 months now and have had to `update ` my details for return of the dongle 3 times even though the original packaging from xxx was successfully received at the same address .i have spoken to numerous advisors none of which can answer my questions or put my through to the correct department .additionally i need to retell the story to each advisor due to lack of continuity in the call .i 'm still waiting for an update on what 's happening and why i have n't received it .overall a very poor and timely service that is still unresolved . the lady on phone ten out of ten but the service was bit slow last agent was brilliant .all the others lied 2 me .i will no more 2moz and in coming in weeks if he has kept his word because every time i try automated service i have had problems paying bill or it recognising numbers its getting annoying and also i 'm still not receiving my texts to say when my bills due ! was not given the correct information from the first two advisors i spoke to and after a lengthy phone call the final advisor i felt was talking down to me , i have been a xxx customer for several years and have never been spoken to like that in the past when i have called . i am very disappointed with the service that i received and would think twice before recommending xxx to anyone in the future , i felt that my custom was no longer valued and when my contract is up i will be considering whether to stay with xxx or take my business else where . i have at the moment two numbers with xxx . fantastic service very helpful considerate and friendly call centre staff as its my honest opinion . cause you charged me loads customer service was excellent when i called . i 'm not sure about the xxx coverage as my signal keeps fading and calls get disconnected and texts fail to send.if a new sim card fixings the problems then i 'll be happy .perhaps you should asks me those questions in a couple of weeks time . the query could not be solved by phone not too satisfied as i have been a customer for many years and now i 'm due an upgrade they ca n't match my recent price plan to regrade . just very helpful and answered my questions and went through detail of my problem girl was very helpful got the matter resolved where as the day before another advisor told us there was no resolution to the matter good i called the advisor and explained the problem i am facing still now and her response was it sound silly have u ever used i phone which i am using from almost 2 years but the main thing is that i am still facing the same problem that is the reason good service today but i called because my bill was wrong again ! i have been with xxx for a long time and always find the people who work there are very helpful also when you phone up to pay the phone bill !0 so so helpful , , , so calming in our hour of need .credit to your company happy with the service satisfy the man helped with every query ,very well spocken had paitents with me , the operator was excellent , but because of my lack of technical knowledge we were unable to solve the problem . kelly was very helpful and resolved my issue immediately with a smile appalling customer service , appalling phone signal and service , no help at all .would like some 'help ' when i ring a helpline ! ! ! ! spoke with jen who was very helpful and pleasant .she understood my query and went out of her way to find an answer for me .thanks ! 8 operator was very good happy to do so if one of your team calls me , but not to write out by text . go away i 've done the survey .irritating great help and understanding of the issue to hopefully a great resolve because the girl i spoke to was really nice helpful n polite helpful , polite , just what you need the service was exellant thanks the lady that took my call did all she could to help me resolve my problem and all were sorted with no stress on me at all . appalling service from xxx and still unresolved still have three devices that have limited or no service unable to connect to wap services on any devices and within the oxfordshire area but up until last week were all operating at 100 percent the this week nothing works sorry but i do n't think it is device issues more mast issues found you very , very helpful she answered both my questions specifically and i left the call knowing what to do next . because of the good customer service . happy with the service good communication and manners very poor service due to requesting sim card activation 3hrs ago which has still not been actioned very efficient service ! i have on qu1 good service ,helpful ,ill need to ring back to resolve fully because you are good i think you should no since 13th january 2012 , i have been trying to re-create my on line account which was eroneously deleted by xxx .8 weeks later the problem is still not resolved in spite of my calling xxx customer services every day .each time , i get the same response - it will be fixed within 48hours and i will be called back .it is still not fixed and no one ever calls back .i am now ready to leave xxx with my 4 family members .my company also has 120 staff with xxx .this account will be transferred to o2 . yes , i am very disappointed in xxx 's service and staff training which is the result of not helping me out properly .i have contacted xxx 3 times to cancel my auto arranged payments but it still went trough and kept taking money out of my bank account .that 's illegal under the unfair contract terms act 1994 .xxx should train their staff better so that they can carry out enquiries properly .i would like to make a complaint about this .thanks as the reason i rang was delt with the first advisor 4 because he wrote down my card details !they had better not get used and when disposed of it had better be burnt .the second advisor 7. because lewis found the best deal for my needs if you want me to continue helping you improve your business every time you balls up you can bloody well pay me consultancy fees you cheeky buggers while adviser tried to help and was polite he could not solve problem had to repeat myself a few times previous adviser very unhelpful did n't help at all(overseas call cantre ) however the next gentlemen was extremely helpful and understood the problem and swiftly told us what he would do to resolve , all made absolute sense , we would have left xxxphone had it not been for this gentleman (uk based call centre ) alison was brilliant .patient with a tech novice and rectified the issue at the first attempt .thank you very much . excellent quick service on the phone it was very helpful quickly answerd the call and dealt with quickly :-) got what i needed , but had to ask if person was still there as it went quite for a bit , otherwise no complaints , love you all , any chance of a free month ? ! ! because she was very helpfull she listened to what i had to say very understanding ... great service today but maybe the offers could of been advised when we set up the account : ) because i have based my ratings on the helpfulness of the guy who answered my call because you keep pestering me with nouicence phone calls , please stop ringing me and delete my number . good service nobody at xxx seems to know what they are doing .my issue was not solved .i 'm still without the phone which i 'm paying for .should have stayed with o2 ! xxx hide extra payments and the idiots in their shops do n't give you the full story of what you will be charged . i rang up because i was having issues logging onto my account on line it kept saying that i was no longer the administrator which lead to concerns as to why this had changed !only to then be told ` there is a problem we are aware of and there is nothing we can do ` i want to be able to view break down and itemsed details of my bills !not happy at all , extremely disappointed in the issue and that nothing can be done . i was dealt with quickly and the adviser was helpful with my situation . answered all my questions with straight answers and was very helpfull and dealt with my call very quickly could not understand the person i spoke to as they did not speak very good english and did n't seem to know what they were doing ! i 'm happy with the service cos i was miss sold a contract that i never wanted and i will never use xxx again ones my contract has run out that 's 4 things not 3 !she was good , helpful & did what was wanted . first lady extremely professional and friendly and knowledgeable attitude .man from egypt had western friendly accent and as also professional and friendly . coz when the lassie asked me if there was anything else she could help me with , i said , aye there is , i asked her what the weather would be like in 2 weeks !the lassie got her supervisor , love it ! :-d efficient , polite , situation resolved .too long to get to advisor tho . the original call was excellent in terms of customer service , however i was transferred to the technical team because i cannot get good internet response , after tryin everything at the end of that call , it was proven internet access even on 2g is very poor where i live so i have no choice except to leave xxx when my contract expires .my son who is an orange customer has no problems with internet access so i will switch over unable to complete my second query as was for collections team who were not available .advisor was very good and polite .did all he could to help . i 've been with xxx about five years coming on six years now had a few problems are couple years ago that they work themselves out thank you my account was converted from pay monthly to payg last sunday , due you an administrative error .although your staff have tried very hard since , they cannot make up for fundamental issues with your processes , systems & technology . the problem i had is still not resolved .i know have to go to a xxx shop and speak to an adviser in person to resolve it after calling customer services four times in three days . i find that xxx do not appreciate there loyal customers advisor was very informative , good sense of humour and offered resolution on the couple of occasions ive needed to use them they have been very unhelpful rude talking down to me and one one ocassion laughing and talking as if backward i have never spoken to a helpline so bad i am now having to make a 40 mile round trip in my car to my nearest xxxphone store in hope they are more helpful considering changing mobile phone provider because so bad it was a good service and got everything i needed sorted . because i was very satisfied with my call disgusted with the imformation gathered and as a customer for the last 7 years , this will be my last contract term with xxx for both handset numbers . call and find out advice was very useful . 1st question .tried to pay fone bill via automated service , gave up after about 15 mins .2nd & 3rd questions , everything resolved when u can talk to a human being very helpful and polite v g customer service , thank you been a customer with xxx for years .would of fault you could of done me some kind of a deal when travelling to the usa .as it stands i will not make any calls from my mobile now as to dear . nice and pleasent .but still got same problem . advisor very helpful coz lee was really helpful ,and couldnt do enough 4 me very happy with xxxphone ,good customer service who take time to listen and are helpful ,plus they talk to you as a person ,that is why i have stayed with you for a number of years xxx seems to have very week signal which is rather inconvenient i got what i was n't able to do with the automated system .the efficiency of the advisor was impeccable .she gave me all the i formation i needed .she was polite and clearly spoken .easy to understand and represented your company very well . the person i dealt with was brilliant but my problem can only be solved at 9 pm tonight and you close by 8 pm . never had eny problems **** service no one able to activate a sim ! bloody incredible the way u treat customers .only been with xxx 18 years but not for much longer . the operator was very kind and polite and she resolved my issue i am so dissatisfied with the service we are receiving as a business customer linked to one net with the iphone 4s and we have 6 handsets cos you said i could renew contract now your saying i ca n't so wasted my time going to shop 9 good customer service .however just been put onto internet billing which is nothing but a pain in the back side .its a unreliable site nothing but hard work .just as well you have customer service to sort it . the adviser gave me my text & web pack that was supposed to be added on from store but was n't , very helpful thats my personal preference the man who i spoke to was very helpful and even called me back great service ! ! the advisor i spoke to was lovely , cheerful , very helpful and friendly and dealt with my query promptly .fantastic customer service the problem with my phone is still there , the last phone the advisor informed me well , was polite , thorough and could speak english my problem did not get solved and as a new customer i am very disappointed and will not be using this network again ! all where based on the help from my advisor she was very helpful and professional listed to my concern , took time to go to check dd issue and my credit report .he was customer focused .a refreshing and well done . i think its disgusting that xxx can change upgrade dates without informing the customer .you wait long enough to upgrade and then it moves on another month without being informed and you have 3 phones on contract and spend 100 pounds and over every month and phone up and nothing can be done whatever happened to customer loyalty you would have thought you would have tried to help to keep my custom the advisor helped me quickly with my query and resolved it promptly . my problem was not solved .i have not been sent a message as advised .i cannot get through to customer service again and when i do apparently i have to call a technical advisor in egypt ! !not good enough xxx , i will be advising my company to look for a new supplier .however , any help will be grateful received and may make me reconsider . because ur guy did help a lot and was very friendly i was satisfied with the service provided but it was not like that all the time very nice adviser but could n't sort out my enquiery straight away so i have to phone back after 16 / 3 / 12 every month i have to phone in about my account it 's ridicules nothing ever seems to get sorted ! ! ! no my enquiry was answered with more options than i expected and the customer service was very good : ) after almost an hr an a half speaking to two call takers and being disconnected twice .i still have no idea why my bill is so high . i had a simple issue which was resolved very quickly , the advisor was very friendly as well . problem with mast in my area that 's been down for a long time and i 'm not getting the service i 'm paying for .could not be told when this will be resolved .may have to leave xxx if this ca n't be fixed . question 1 got 5 because i have had quite a few problems since i got 2 more contract phones . question 2 was 0 because i 'm still waiting for my bills to be recalculated the same thing i have to get done every month because i 'm being charged for my family and friends calls that should be free and question three was 10 because i got someone who spoke english for a change and was probably the most helpfull they could have been . :& this is problem no 3 in as many days i still have no use of my new phone very good customer support . . thank you rubbish false information not happy with contract deal i was always happy with the service i get because you asked me and i answered honestly my query was resolved very efficiently and the advisor was very friendly and helpful and was a pleasure to talk to good service i feel that the advisor was very helpful to me and informative about what will happen and the timescales they will happen very pleasent , polite & professional team , especially alison & .alisha i called at least five times throughout the day .the second emloyee was extremely rude to me .the last customer advisor was extremely helpfull to me and resolved my issue .thank you the advisor was very helpful and polite thank you . straightforward questions from your employeepatient when i had to get my glasses to read sim card numbercourteous and happy to let me finish call rather than trying to continue with items i did n't require over 12 years i think with xxx when seemingly better deals available elsewhere ? ? ? happy shopper ! ! ! happy with the service i recieved because i done wot i needed to do quick and easy good service . no network ! ! really bad think we have 3 mobiles with xxx cos ma bill is always so high even though i dnt use t tat much ts only surpose to b 36 pound a month bt t has been over 100 why is tat excellemt communication listening skills solving the problem efficently treat as a person not a number i asked for my content control to be lifted as i ca n't even view my emails fully .i was told to switch the phone on and off and i also received a text message confirmation , but over an hour in and still the bar is there .so now i 'll try tomorrow .and if it 's still not done will ring back .but the advisor was very good . i was very happy with your service very good service , previous service was not so good but this guy solved the problem straight away ! always receive great service was told that i could upgrade then when i went in to shop too upgrade they said no so i will shop elsewhere and start canceling my contracts now if u do n't sort it with in 24 hours thanks constant network issues , no one replies appropriatly via email .no phone call back from previous investigation from november .no support from xxx . offered upgrade online in feb instore in may now saying cant do till july q1- they give good service and are polite .q2 the store was about to shut so my problem was n't solved q3 he helped me by giving me a number to ring in the morning customer service was very poor , had my online account deleted rather then a new password sent and generally treated like **** all gois na good advisor good service my problem was resolved he was helpful and sorted it out straight away and answered all our questions without hesitating we were able to understand exactly wat was going on ! i have to call back in the morning to request for a sim card my bill is constantly wrong , overcharged every month ! you did not tell me my contract had expired and that my monthly amount was going up ifeel very disappointed with the servicr i have received from xxx and the stress you have put me through since 21.01.2012 poor signal , rubbish internt speed been ongoing for 2yrs faultless service very helpful and quick very helpful .answered my question even though not obliged to as worked in different department and the correct department was closed .very polite because when i phoned and i never had credit i needed credit it was an emergenvy but i was very very disappointed prompt efficient i had a problem & the agent sorted it you should be able to remove content control any time of the day over the phone .i have a side business dealing wine and could not give a quote for an order because all wine titled websites are blocked .i also ca n't link my dongle to my mobile account - even after i tried the registering add advised by cs the dongle does not receive a sms.the cs rep did all she can even though not her department but the content control should be easy for the bill payer to remove , you website needs to be a lot more intuitive especially help and you need to have 247 call centre - overall great staff but rubbish xxx service just not happy with xxxphone all together , could u tell me how long i got left on my contract please and could i pay the rest of it off as i 'm going 2 another company because i felt like you did everything i asked very quickly and easily cause the network is great the lady was very helpful , even though the area i wanted to contact was closed she was able to answer my query . good good service all the time :-) some problems retrieving information about my phone which i assumed would be standard .eventually resolved . i just spent 20 mins on the phone saying you have a fraud on your hands and while i was answering question two i receive a text from you stating when to expect delivery you are a major network supplier and this not acceptable beacuse ive somehow used 500mb of internet in one day when its ment to be unlimited .i got told i had 100 free picture messages and got charged for sending 4 .and o2 have offered me something better so thinking of cancelling and going with o2 i hate xxx . my issue was resolved x in las vegas , voicemail locked because i never use the access code and do n't know what it is .nephew undergoing heart op in uk and time difference and no voicemail access makes life impossible .dialled 191but `office closed - i ca n't help you !` what the heck happened to 'worldwide ' and '24/7' ? ? no to have given a 10 would have meant perfect and i could 'nt give perfection over 3 questions ! ! no because you woke me up at 9 am and asked even tho i dint phone till 1.45am witch you must of seen time you still thought you would text at 9am thanks for grate custom support : ) was dealth with quickly .the advisor was polite and helpful . he solved an issue i had where xxx switched me off whil i was travelling .it was ridiculous and you have caused huge problems !i was about to cancel all our contracts with you .he was fantatic and his name was alan . i was not satisfied and have been messed about no end of times through my contract that was messed up from no thought of my own and still not put right !as soon as my contract ends i will be leaving xxxphone after 14years of being with you !wether it be pay as you go or contract and my daughter natalie baldwin will be leaving when her contract ends as well ...... mrs n baldwin i spend a lot of money with xxx , but due to me working in africa the last few weeks i missed a payment ( which i made once i realised the error ) and i have subsequently been denied the purchase of an ipad on contract .not what i expected from xxx .i have had to purchase elsewhere , as i was going to purchase direct from apple but i waited until it was available on xxx . lady very pleasant and looked after me well when i rang the call centre at 8am this morn , the representative was very surly and rude , insisting that my bill was double what it was .this is first time i have encountered this with xxx , thankfully the representative ` s computer jammed and my call was passed to a much more pleasant and helpful rep. happy with the service provided and dealt with my query quickly and professionally . excellent service and politeness the second question i only gave 5 because myproblem has not been sorted out yet . my problem was solved quickly although phoning to complain about mast down and lack of network neil was very quick helpful spoke clearly and v polite . good service deserves good scores ? see complaint email from steve@fsaltd.co.uk i got what i wanted , first call . very polite and very helpful person my call was delt with quickly and efficiently without any problems in a polite manner . no query dealt with and answered professionally the bloke did not listen to my question correctly polite and prompt service the man i spoke 2 was very gd he got my problem sorted quickly n he was very friendly i think that rather the customers having to contact xxx to find out how many minutes they have left .xxx should notify when they are close to the final amount . 8 i think tel : cutomer service should be 24hrs 8 amendments to bill should take immediate affect 10 customer serv rep was very calm polite and patient could i just add that the fact i speak to an english person rather than someone i ca n't understand , nor understands me , , is fantastic and i would recommend you on that fact alone very polite , great deal of respect for the customer and as always great service .ps can i have a vip tickets to the british grand prix lol i was very satisfied whith the feed back i got of vodophone you put an international bar on a phone for which we are paying for overseas roaming minutes .previously you failed to port the other phone on the account .so far switching to xxx feels a very bad idea as i 've found out over the last few days you will go out of your way to not resolve any issues .wish i had never joined xxxphone and i 've only been with you for 2 days i was given wrong information by the first representative , life style services contradicted what xxx had told me .the whole call lasted circa 38 mins being passed around and beth was very apologetic she could only follow company policy .we are human beings and should be treated as such , i have no wish to rip xxx off - i only want my phone repaired as easily as possible .i will be looking at other providers as your customer service this time was poor . the advisor brightened my day up !she was very friendly and kind and answered all my questions politely because of the excellent staff vf customer service in 15 years has rarely been customer centric .instead it 's about what vf offers despite customer needs no was struggling to pay bill and adviser was very understanding and helpful > :o it will b in my complaint email , wasted enough time thanks to xxx incompetence at complying with their contractual obligations as well as very poor customer service no the advisor handled my call well , however , after raising two online tickets , neither of which were ever answered and calling you twice , my issue is still not solved .i have been advised to take the faulty suresignal back the xxx shop i purchased it from .so i expect i will have to go through it all over again with someone else and i really do n't hold out much hope of getting a satisfactory response - a replacement .so i 'm sure you will understand my dissatisfaction . never had a problem that was not resolved always sorted on initial call mislead about upgrade , no record of call , no refund as promised , no call back since monday from tracy the first response supervisor at s yorkshire office re complaint said i would be contacted , since called twice heard nothing .useless the lady was very helpful , polite , and knowledgeable . the lady today was very helpful but i want to know when my next bill will be generated and will i recieve a text giving me the amount like i did on my old phone .no one can answer this question ! ! ! ! brill customer service with me the ppl i spoke 2 were polite and tried 2 help bt my probleb still is n't resolved contract end on april and final payment was on march but she said final payment was may they were very good at understanding the problem and fixed the problem fast very helpful customer services assistant the operator was very helpful and well mannered and it was great to hear a british accent wich i could understand not like some foreign accents unable to upgrade new sin mobile number to my old mobile number pleased with the excellent service i received . i just think i relly do have a good service that 's why iv been with xxx so long no i would prefer paper bill to be free , but lady answered all questions and got what i needed . all advisors very helpful no help good service you asked me .i told you . good help all round he was very rude , & did n't deal with my query well i 'm really dissapointed by the service that xxx has given me efficient and professional good service on this occasion the customer services person helped considerably and solve the problem straight away service was excellent but disappointed we had to phone to find out why phone had no service in the first place the worst customer service experience i have received possibly ever ! not happy with the service i received fantastic customer service x advised i would qualify for an upgrade and now having trouble upgrading .waiting for xxxphone to call back to discuss .been a valued business client many years but poor service , i just added 2 phones to my account .no continuity of service when u call xxxphone .please help to resolve .thank you its taken 8 calls to resolve my issue which is not good enough the person on the call played a role of an advisor and not a pushy sales person selling me another xxx product ... i was overall pleased with the service that i received the call was on another behalf who was on payg friendly staff and helped with my request i 've been with xxxphone for many years and think it is the best mobile company out there . it was a crisp brief call and i got the answer to my question .i was n't kept on hold for too long .the customer service person was polite and on the button .thanks i travelled abroad and xxx failed to provide correct account settings leaving me without telephone communication whilst i was away despite these being included in my tariff .this is unacceptable and i am hugely disappointed . 10 i had forgotten all my passwords and was worried that was going to be a problem but the advisor was very helpful also i went into the local xxx store and gillan in the store was brilliant very prompt very professional very helpful i upgraded to the new iphone4s and the person that dealt with my call was polite and very good .i have no complaints .wish my new sim would be activated by now though ! a tricky issue from a grumpy customer ; dealt with politely efficiently and to my complete satisfaction .good work from the young man in your warrington office . i think it is a good servi i am getting intermittant reception on my phone the last two days saying sos sim not allowed very annoying x great service your operator seemed to know what was wrong with my phone straight away , a new sim card is being delivered on monday- if this solves the problem i 'll be very happy , if not i 'll be calling xxx again and i 'm sure the problem will be solved .i 'm very happy with the service i 've had from xxx , although i have had some problems in the past which have been resolved after a few phone calls .... andy owen . thanks .finally , please could you tell us the reasons for your ratings ?problem resolved quickly pleasant person .richard . not just today but every time contact xxx their customer service are helpless and waiting time is un bleivible i had enough and i cant wait till i finish my contact did nothing to help me i was very satisfied with the quick service i received from my phone call .it was much quicker than these texts .this is the fourth question .you said there were three . good service . erm they clearly explained why the problem was caused what ? !there are no good ? ! ! ! not overall happy with the service provided no to busy because the information given was incorrect . deal cost more than if i was new customer when pointed this out advisor was n't intersted i rang 4 help with the rewardz points and didnt get the help because my complaint was dealt with efficiently and to my satisfaction . the 8 was because you could n't sort my email problem my concern is with my ongoing relationship with xxx !i have had lots problems with the account , wrong package , overcharging which has been at my expense timewise to sort out .i renewed my package in december and now waiting for the second replacement phone in 1 week !( 3rd bb 9900 in 3 months ) .i do not like the phone anyway but i cannot chamge !if it was just me i would cancel the account but i have 4 phones with you .i feel very frustrated and do not feel i am getting good customer service !however , wasting my time again writing to you is a waste as you do not respomd to these emails anyway .one day soon i am going to send all my correspondance to offcom for their attension . i was put on hold and after 20 min the went dead all i was trying to do way pay a bill , but i will not be waisting my time ringing back because xxx is the best the man i spoke to was very polite and chatty making good conversation and helped me get to the bottom of my problem . you could not add a package that i required you told me to phone back very professional and helpful he was polite and helpful no time good customer service . been with you for over two years and never had problem with payment always be a loyal customer .but to my surprise that someone got a contract using my details without my authorisation and now finding it difficult to get my money you took back .if you had called me to confirm when d person ordered the phone , all these would n't have happened so i must say am very disappointed with your service . goog q : were 0800 nos chargeable .a: yes , cost not known previously i was very dissatisfied with the service i had experience but talking to your advisor this morning he pulled out the stops to provide me with a good and very helpful service . advisor was friendly and helpful and sorted my problem quickly .also has nice telephone voice ! advisor spoke down to me in a patronising tone , did n't give me any information on what he was doing , did n't resolve my problem and gave no alternative solution to the ongoing issue i got a gud sympathetic outcome to my call .the lady i spoke to had a pleasant helpful manner the person that i spoke to was very friendly and helpful . i put 10 because xxx are very helpful and kind and all ways solve the problem when i need help info was to hand straight away patience and good communication . the call was excellent !the young man had great rapport with myself !he kept the call moving !he explained his answers !great customer service x professional and courteous the consultant was friendly , helpful and informed .he is a people person - employ more ! i dont formally recommend because you dont incentivise me !however i recommend by association because its known i use v business .( because the team is almost always excellent ! ) prompt service straightforward instructions i have a business phone that is damaged and you wont send me a replacement , you want to send it away for a minimum of three days to get it repaired . which is no good to me because i need my phone for my busuness and i need a phone with a good camera for my job advisor was not helpful .i could answer dpa questions if needed to but he never asked he just said i was n't authorised to talk about the account .could n't hear him properly and i could tell he was getting irate .he did n't try to help . what i had asked to be fixed was n't .i wanted content control removed & was told it would be done within 30 mins .1.5 hrs ago ! i was helped profesionally and advisor answered all my questiona helpful .understood the requirement and was persistent with chasing the problem internally with his colleagues without pushing the fault back to me .very good . quick pick up , understood the representative , she understood me , took payment promptly . very good service with a friendly voice and solved my problems quickly asked for multimedea to work on my phone .said i world get tx to activate it .but never had tx . i think xxxfore vale for money the guy on telephone was quick and efficient , could n't have asked for better service can't ever seem to get cover its embarrassing to be honest , very disappointed . nothing explained to my partner , had several bad experiences with your customer service employees the advisor was not able to criedit my account with what was due .but was helpful never the less because the answers were completely scripted nonsense and i 'm appalled that after being with xxxphone for over 9 years the signal is terrible at home yet my friends on orange o2 and 3 network all get 3g here ? ? ? what 's your excuse xxxphone ? ? the overall service left me with my issues resolved to my satisfaction was satisfied with outcome and advisor your helpful when something happens and any problems you solve no body is perfect ! ! ! ! i always get any questions answered quickly .your advisors are always helpful sorry im catching a plane the lady on the phone was ok but it still did not resolve my problem every time i call , i get put on hold then cut off .i have been overcharged on my insurance , the handset keeps losing signal .tried to change my priceplan but that 's not possible .should have stayed with orange !totally not happy at all professional service & no sales pitch , the operator was fine but he could not deal with your incompetence that gave rise to the problem .xxx have been dreadful . last two months can never get signal and i pay 30pounds a month not being able to use completely fed up with it . my query was resolved quick and adviser was very helpful everything i needed to no i got told and the fault was fixed the call was short and to the point and i got exactly what i needed out of it . my reasons were included with the answers . the adviser was friendly and answered all of my questions well , i have never had a problem and the young lady was very polite and easy to talk to and she sounded really **** lol . the line went dead and no one has got back to me .thought out of courtesy someone would have .not resolved happy wi the service an the way in which andy dealt wi my query i was delt with quickly i will cancel my contract ! expected her to ask me to stay with xxx or offer me a better deal to stay hated being left on hold for 10 mins the adviser handled the call pretty well and provided resolution very swiftly got my phone upgrade however still think its an expensive price plan .overall good service as got discount . very friendly and helpful not happy still got trouble with phone we be going back 2 shop and could be going 2 o2 or others last score should have been 10 not 1 .type error .you helped me resolve the problem and i can now receive emails fine . you were unable to transfer my number very helpful adviser dealt with my query fast no the advisor was very polite and helped me with everything i needed help with phone upgraded on thurs 15 march , for delivery am on sat 17 march. recieved text immediately for delivery on fri 16 march , plans cancelled , called to confirm informed delivery would be monday 18 march when im unavailable .spoke to operator at 0805 on 16th , not resolved or texted back .called again at 1000 , mike very helpful , await confirmation of delivery tomorrow.maybe xxx would compensate the delivery fee for messing me around ? cos thay are good **** voice on phone and also very helpfull : ) the service untill 1000 hrs today was rude inefficiemt well i 'm being helpful i think that xxx are helpful .have gr8 and helpful advisors : ) the adviser was quite good , however the problem has not been resolved . automaton vs human .not feeling heard .used wifi for data downloads , yet charged network prices .anybody out there ? operater very pleasant but problem not resolved .very annoying . simply because xxx is good .itsreally good i haue tried three times to buy a galaxy ace i don t have a road or street name on my address my order is accepted then rejected the disaprity in competence in consistency of csos . nice n friendly service i do n't know yet whether my issue is resolved or not . very helpful lady they solved my problem very well the new simcard did not solve the problem quick easy phone call and my problem was resolved in minutes.never had any problems with xxxphone x general good service excellent customer handling by both agents on the call giving me clear and concise info about the process .absolutely satisfied . the person i spoke was very helpful i made a mistake with the topping up of my phone and the young man sorted it out with no fuss and didnt mind that i had made a mistake he deserves praise and i am giving it to him well done on having a person with manners . the girl spoke very bad english ! as i was happy overally today because no messing about .staff member based in bootle got right to the point with me which is what i like . although our questions were answered the advisor seemed disinterested issue resolved in a relaxed and friendly manner .additional information given accurately 9 was good .and they really helped alot 10 negative : i was expecting ur call but i didnt get .positive : people i talked today were very friendly , polite and helpful . the lady on the phone sorted out my problem very quick and fast i was very happy always been pleased with my xxx account cx i phoned xxx expecting a difficult time .instead i was told xxxphone had got my bill wrong and it will all be sorted out within 24 hrs .many thanks satisfied with adviser 's response ! 3 calls and no result .still unable to use my husbands iphone which he needs for business . the advisor was really helpful in keeping my phones on as i had a huge phone bill last month and have part paid the bill polite and effecient i have been wig xxx for over 3years now and the service that i have received has been great !anything that i need u do your best to cater to my needs as a customer , customer service is brilliant !always can speak to someone and always ready to help -polite and friendly good person talking and manners trying for three days to set up family group the advisor dne everything to help me n was very polite n good at job n understanding you were better this time i don ,t know although the adviser was very polite and helpful my problem was n't solved but again it was n't up to her but to those who made my contract so it was n ,t her fault understood the problem and dealt with it quickly and efficiently poor customer service ,been ripped off ,none of my questions have been answered ,services on my account do not work ,and my plan has been set up wrong ,but xxx only follow policy !not much help !especially as i have been a customer for around seven years . dealt with efficiently i received excellent service from the advisor i spoke with excellent service poor customer service got curt off promised a call back twice never rcvd it and staff lacking knowledge very helpful ,sorted out problem ,no mucking about , job done q1 i paid my bill and got put on income calls only cause they said i did not pay my bill when i had so i got messed about .q2 i 'm going away on tour but only for 7 weeks so i 'm paying for my contract that i ca n't use .q3 i was satisfied with the adviser she explained that i can freeze my contract when i go away for a 6 months tour but ca n't have just 7 weeks . that 's a stupid question !the scores indicate i was satisfied with the service received based on the specific questions you asked . the operator was quick and polite i dont get u the service i received was excellent , although the answers i received were n't exactly what i had hoped for ( the official line from xxx , not the way they were answered by the person i spoke to ) no loyalty to long term customers l am cancelling my contract very pleasant helpful efficient service good service although it 's the 4th time i have had to call due to same orioles with iphone 4 s the adviser this morning was great he was very helpful , unlike yesterday 's .xxxphone advisers are not good@doing anything about problems they just pretend to . the person i spoke to was knowledgeable very helpful customer services person !very friendly and chatty generally frustrated with xxx but its mainly due to information given in store .person today on the phone was very good . never had any major issues with xxx ,my problem wasnt sorted completly but should be in a few hours & xxx staff always friendly & helpful fast efficient service wich helped solve my problem . because she could not help at all with my query it took 3 calls to xxx before i got a straight answer of how i could cancel my contract , the service is terrible which is why i am leaving xxx after the call the phone started working straight away compares avg with other suppliers your people this time were more helpful , but from previous experience i have not got much faith in xxx in general . bad payment collection ! and lack of responsibility in relation to bad payment collection ! some of your systems were down so i had to hold for a few minutes so the guy could find my records .i asked to get content control lifted which i was told was done and even got a text telling me it was done but it is n't .the guy was polite and as efficient as he could be under the circumstances but what i asked for was n't done . your advisor shane oates got a grip on a complicated fraud in which our account was hijacked by criminals to order ipads terrific service ! the advisor was extremely patient with me as i have a virtually non existent grasp of the internet charges etc .i am going abroad and he helped me look in to various options for my international usage . xxxphone tell lies move goalposts - dont give a toss about long term customers your only interest is money !this will fyi be on facebook as i am that disgusted - people should know what you are like , good service i only rated q1 and q2 a 9 as i want to wait and see if the resolution will actually be correct . the advisors were polite , freindly and helpful , also u.k. based which is important in my opinion everything was dealt with in a professional & helpful way excellent service but enquiry not closed as discrepancy between xxx australia and uk easy question to be answered about when various phones on our contract were up .easy to answer . the delay which is being made by xxx is not acceptable as i am losing in on a lot if deals because of not having my phone for a week .this is not the way a loyal xxx user is supposed to be treated ! excellent customer service makes dealing with xxx a pleasant experience . i find xxx representatives always friendly and helpful . i am having a lot of trouble financially , and because i have been with xxx for many years and i am very satisfied with the service , i dont want to leave , and the lady i spoke to was very helpful . improved service than last time 7 advisor dealt with all my queries in a professional manner and was very helpful mark boote the customer rep was very helpful and informative the advisor was both friendly and proffessional and answered my queries efficiently , keeping me informed at all times i have been with xxx for over 8 years and changed my contract couple months ago and was opened a wrong contract .with no internet access .and was being charged for this .once i realised yes i was reimbursed the money but this is the second time it has happened .onthe frost occasion i was opened a contract and didnt even know i was paying for it , although this was many years ago you would assume that mistakes like this wont happen again .as a customer specially those who have been with yourselves a long time it would be nice to get couple of freebies as other companies such as o2 do and also recently noticed that tmobile were giving xmas presents to customters. in regards to the advisor who managed my call well done to him for answering my questions sorry a made mistake a give al questions out 10 out of 10 cancel insurance advisor stayed calm & professional while i was ranting straight forward answers and solutions . quite good custemer service because xxx are always on the take and are not a customer friendly company .they have far too many different clauses which the customer is not made aware of at the when they sign the contract .as a xxx customer for the last 10 years i feel let down by xxxs service to myself and will definately not be renewing my contract with xxx unless they start treating their customers as people and not just a means to gain thousands of pounds of customers well earned money for them to be told that xxx ca n't help with their enquiry or wo n't help .which seems to be the case each time i make contact .so in short xxx are not the phone company that i will be using at the end of my contract . excellent service from the advisor i had a htc desire hd and unfortunately i lost it , i was offered this htc sensation .i 'm not very happy with it the signal is **** and i have been in trouble with work for not answering my phone when i 'm oncall .i have been told that you cannot change a phone unless its broken .i need a resolution to this ... the sales manager was very helpful & friendly because you are not resolving the problem and every time i try and speak with you i am put on hold and then cut off . the advisor handled my call very well , and resolved the issue quickly the advisor had a great phone manner .i was happy with the resolution provided . the advisor was very helpful and friendly and dealt with my issue promptly helpful friendly staff xxxphone is my no 1 choice always expert patient advice .thank you . girl who dealt with call was amazing very pleasant advisor was thorough tho slightly vague very helpful .but i do have to check my bill to work it all out did n't solve problem the adviser was cool ,calm and collected . he knew his subject well and was very helpful .give him a pay rise and promotion . hopfulie it will sort ot my prob and notbe over charfed very professionally handled call . really well handled , professional and most of all listened to my needs .thank you cs rep seemed to know that she was doing , gave good info im a bit disappointed bcoz im hoping that i could downgrade my monthly tariff that 's all xxxphones good service the call handler/adviser has been so helpful . this time was helpful however my previous enquiry was not .as this was the first time i was asked to rate my score reflected both calls each step explained fully + in detail my reason for calling was dealt with it is nice to be helped and talked through the problem without being made to feel stupid very pleasant and helpful person on the other end of the phone . coz you could do more to help if i 'm paying for something and it done work you should change the phone to a different hand set went around in circles for three days getting told different things by different advisors i have not used xxx 's services enougg to recommed , however today i experienced an excellent service .thank you . very helpful staff , was n't kept on the phone for ages and what i wanted was sorted straight away good rubbish answered all my questions very helpfully lovely coustomer service friendly good member of your staff everything was dealt with professionally and effiently .thank you . i am having to correct details of my contract , which i should not have to do .what i expect to happen does not always happen . excellent help to me excent service i have nothing that a very good service with xxx .that is why i have remained with them this long . my problem was resolved quickly call handling was good and my query was answered i had several queries , the last of which required a significant time input .they were all handled and resolved courteously . hopefully have the problem resolved after it not being sorted the first time quick and polite everything was good and efficient many thanks it was a little disappointing that it took 5 calls to resolve my problem , but each time the person i spoke to was helpful and polite and a please to deal with - and it turned out to be a sim problem so there was nothing they could have done via the phone anyway .a good result .and the phone was always answered promptly . a supervisor .was suposed to call me back and has not done so xxx has done nothing but mess me around with every bill & i would n't reckon mend you to any one . good service no got the matter resolved and the lady was very helpful . sorry , havent got time my call was dealt with promptly and politely .the person i dealt with was knowledgeable and friendly because you are good i made formal complaint last friday by email and letter and have not even had a reply i phoned up about my sons phone his bbm wasnt working and the person i dealt with was great but my sons bbm still isnt working yet ? very poor contact . my bill was wrong .i randomly checked it , a credit was agreed but i will now be checking it every month .should i see errors on the next two i will be complaining to offcom and reviewing my supplier . the customer care agent was very helpful and was very satisfied with out come thanks my problem was politely and quickly handled and i am totally satisfied that it is all sorted out .i am extremely happy with all aspects of having the problem rectified the gentlemen was kind , polite ,patient and he delt with my problem professionally it took a long time to the the answer about my billing as the representative has to go to different systems .you should have everything in one place .thanks ,zan polite and fast very good yes xxx are rubbish you never ever get through to someone who speaks clear english , you always have to repeat what you 've said or ask them to repeat as you do n't understand them .i find customer service are rarely fully helpful the advisor did n't seem to sure on what i was asking and gave me conflicting information to what my xxx online account shows the advisor that answered my call was very polite , efficient and friendly .my query was dealt with quickly and i was happy overall with his customer service skills . i need to lower my bill and yet again xxx have left me struggling , always seems to be the problem .never get anyhing resolved .furious great customer service polite lady she was brilliant very helpfull and mannerly .manythanks . re q1 - i had some bad experience with xxx before .re 2 - i actually called yesterday but the issue was n't resolved hence i had to call today again .re 3 - today 's advisors were pleasant , quick and efficient . sharp billing practices cause u sorted it out thanks : ) very satisfied customer who is still impressed after 2 years of working with xxx because you asked ! i did find the press button a thing complicated and had to re-dial but after that the lady was very pleasant knew what i was talking about and efficiently dealt with my problem . not happy with the problems of my blackberry curve phone .this phone dos n't because the help i got was first class well done and keep up the good work good service the adviser was very pleasant and helpful and on all the occasions i have needed advice this has been the case .the advisers always have a solution to any problem and are always extremely helpful .keep up the good work ! i was only given half the information . the advisor was helpful and friendly and the query was handled effectively .however i have been with xxx for over 10 years and although its generally a very good service ,i am often having to repeatedly contact you over issues which have supposed to have been resolved .thatswhy i havent scored you a 10 for reccommendation however my score is still very high.thankyou advisor dealt with my problem unlike prev two calls , also explained to me clearly and patiently excellent service she wuz no gud the adviser louise skilling great help no friendly and helpful the reason was because xxxphone are good with customer services very helpful my choice u need 2 listen more and stop sending me silly txts.thank you very much. i got what i needed , quickly & efficiently ! ! yes xxx have been pretty negative to my problems with my iphone and it 's only now your listening the person who handled my query was very helpful and polite q1 - call management options poorly structured and repetitive .q2 - my query was very simple .q3 - not a british call centre . good service .ps could you send me a new lumia for free .worth a try . very satisfied on all 3 questions because the advizers are polite and very helpfull because if you get any problems with your phone the help you out **** best they can and it makes me happy my reason is that even when u have a personal problem xxx and also the advisor are always as helpful as they can towards the customer ... thanks acurate for my experience quick response , pleasant adviser , did n't try to sell me any services just dealt with my query efficiently and pleasantly . i have used xxx for the last two years very happy with there service service over many first class the reasons are because i had to ring up on two occasions and waste more credit as it shud av been resolved the first time wen the advisor said it would be .the reason i rang was because my internet was n't working and i was told that it had been reset and wud now work so i waited 4 hours and it still did n't work so i rang again and the lady said she had to refresh it and then it came on but now its not connecting again but i 'm unable to ring bak as no credit so i 'm going to be goin over to o2 in nxt couple ov days as they av got a lot more to offer so i 've been told and you get text to say wot offers are available and also they ring u up from time to time telling you what your entitled to and what offer suits you .i cnt even spend my freebie rewards as i dnt no how and each time i went on internet to do it i was just told error occuring so i 'm not happy enquiry dealt with very satisfactorily the lady i spoke to was very nice , polite and very considerate towards why i was calling .she also helped it everyway but from the day i got a contract out with xxx i have never had any problems with customer service .thanks no one has the correct answer .noconsistency the service received so has been good .waiting for further problems .that 's when i can report back on what your service is like . i had to call on 3 separate occasions to resolve the issue , although i appreciate that the fault in the first instance was mine ! very helpful adviser but do n't know if the problem is fully resolved yet . satisfied with service ! ! happy with the service question 1 : i have been a xxx customer for 16 years and always been very happy with the service i have had .however the past few times i have required and customer service from xxx the service has been less then helpful . question 2 : the out come was satisfactory got a whopping phone bill after coming back from egypt .considering it was xxxphone egypt we were connected to , a bill of 366 is a bit excessive . good service .well explained .but could not recommend as i feel you can get a better deal with another network . i spoke to 2 different operators about the subject and got 2 completely different answers . eazy to understand .uk call center very informative and helpful . i work in customer service myself and the level of service i received is exactly the standard that would expect from a company such as yourselves your advisor was very polite and delt with the issue efficiently . because you asked . everything was dealt with very professionally . very pleasant girl - very polite and patient - did n't mind having to repeat info i had n't understood . still not fully resolved .need my office amino team to check settings . issue was sorted and politely an the fact that xxx store may be able to help is good too .seemed to be a bit of confusion over when i got my phone initially but sorted quickly no waiting queue quick easy understanding straight forward i felt like they wanted to help me i have been waiting for a week to get my phone to work and you are not helping i should have a a call back but no luck on that you are very poor website not working properly so advisor not able to satisfy my need to log on .did explain the situation thoroughly so not his fault ! service quite good.buttried 2 resolve matter on line ,still waiting 4 email reply ,staff great but service not so good have n't got the belief in xxx as a network but never mind good service i gave 5 for the first question as i have had alot of problems with xxx in the past and have considered switching to another network when my contract is up .i gave 9 for the second question as i found out what i needed to know quickly and i gave 10 for the last question as the advisor was very friendly and helped me quickly to find out what i needed to know . person friendly and helpful problem solved . because i was once with orange lol rude obnoxious people not got time new coustemer to busniss i ask to have free xxx to xxx or land lain call they say no till end of contractmistake i wasted 4 month to chang of contract angela was extremely helpful thank you i get charged 5 quid per day every time i roam internationally .even when i switch off roaming i still get charged and i do n't understand why . the person who i spoke to was well mannered , polite and efficient !good job xxx has outgrown its customers .ihave been with you on and off for over 20 years and i see as the tech has grown so has the little penny pinching ways and the ways you get money for nothing .iwant out of xxx and guess what .i can , only if i pay my full contract that would mean more money for nothing .not evan a way to agree mutualy between us .justtake take take .wellthis will be the last time i will ever get robbed again.being the first time money has been a problem but xxx want blood .anyone i know that i can keep away will be all i can do untill my contract ends or when i run out of money to pay . it says on the automated system i can upgrade on sunday , however when we phoned up from the shop you said i ca n't upgrade until some time in april .20th i think . worst company i 've been with not yet the guy was friendly and efficient ! ! whenever i make an enquiry generally everyone is helpful ! was not happy with how xxx r as a company , need to explain more in detail , i now have to go to xxx shop as there was nothing u can do .me personally thinks it should of been sorted on the phone instead i have to mess around so i am not really happy my question was listened to its ok just takes so long to get through . very poor coverage very poor standers for a big mobile company i will ending my contract in due course advisor kept trying to shunt me to web rather than assist issues with content block not resolved the `advisor ` did n't listen to what i was saying and just gave a scripted robotic answer which only made me angry . have been with xxx for few years now .have always found customer service team friendly and helpfull . polite friendly and very helpful . friendly service and quick resolution of problem advisor was very helpful and pleasant adviser good but failed to send confirmation of payment xxx and complete disappointment after being with themfor nearly two years .old customers get nothing and new ones get all the bonuses .disgusted ! dealt with quickly and was really helpful and cheerful just my personal opinion the guy on the phone was very co operative and friendly just not happy with out come i have been with you for many years : and always found your staff very good ' because the man i spoke to was very polite and helpful and sorted my problem quickly . you have changed your upgrade early process with no apparent reason as to why ?you have no option to upgrade a phone before the 50 day rule ( used to be 6mths ) even if i 'm willing to pay towards an early upgrade .have been a customer for over 10yrs and you seem to take that for granted .i 'm considering leaving xxx and paying to end contract early . they dealt with my problem quickly , efficiently and politely .i have no reason to complain .k my phhoonee iss bbrookkeen .but .ttimmm waass ggreeaatt .as .ggooood .ccoommmyyniccaattoor andd eeasyy .to ttaallk .to . quick helpful and always sorts my problem you left me hanging on for 5 minutes then just hung up very friendly and helpful assistance from shaun who dealt with all my issues and ordering two new phones to my entire satisfaction . because i am extremely happy with the services xxx provide no member of staff did all he could to assist .the technical details will be passed on for action by others . the guy i spoke to was incredibly helpful and a pleasure to deal with . i still havent received what i need . the lady i spoke to listened answered with no faffing resolved the reason .i rang with no hassle wish all your advisers were like her felt let down as was told my phone came with free internet not for just 3 months , not what i requested as its a iphone 4 advisor was really helpful and english . was mis sold phone insurance no have been with you for years and would n't use anyone else kept bein put on hold .no answers to my questions . it was delt nicely with ease from your staff when i explained i was ' much good with my new laptop & ( my fist one ) im 70 because i was happy the way my query was handled i 've been with xxx for a few years now and have never had any probs also most of my children ar with xxx they also do good deals such as friends and family i feel its very important to be able to get in touch with the teenagers and that works well for me . operator was very friendly and nothing was too much trouble .excellent customer service skills iv been a customer for years an find xxx very helpful an curtiouse xxx customer service : the rudest people i have ever spoken to from a phone company , no manager would ever call me back after being promised on numerous occasions , cannot match a deal made by 02 even after my long membership with xxx .also a member of staff hung up on me to avoid me .i could mention lots of other things , like the tariffs are no where near good enough for the iphone . very satisfied with everything i sent a query via my account online and was contacted by accident by a consultant who had dialled a wrong number .i informed her that i had been waiting 2 weeks for someone to contact me with regard to upgrading my phone , which prompted another consultant to call me back later the same day .in short , pretty poor service . the lady i spoke to was very helpful adviser was great .however i am annoyed that i have to pay extra to get basic mms just because i have a blackberry - no other smart phone user has to pay extra for mms or xxx live :( very helpful person , found the information i needed , not a long wait time . i was happy with the response from ur agent . 2 helpful because i am very annoyed that i am paying for a service that you are unable to provide unless i pay you !as soon as i am able i will be taking my custom to o2 . the advisor was polite but i asked for internet settings twice now and am yet to receive the settings very happy overall as pay as u go so i moved to contract friendly patient staff happy with service very polite very helpfull q1 - because up until now xxx have been very helpful .q2 - because i ordered an iphone 4 last sunday and it still has n't arrived witch is really unhelpful .q3 - although my problem has n't been resolved i thought the person on the phone was helpful . lost/stollen phone .sorted me out an got another one within day 's .made it simply because the guy was a legend .he was so helpful and made my day very disappointed at the poor level of service .unusual from xxxphone .a manager is due to call me and i look forward to expressing my disappointment to that person .i am most unhappy . the service was good he anwsere ,d all my question ,n friendly .hisname was sam the staff where very helpful 10 coz i m satisfied great customer service because of the excellent customer service we received from colin .it was a pleasure from beginning to end . polite knowledgeable and helpful service was very good all round .highly impressed . because i was satisfied with the service no.you asked for three questions .you 've had them . i am an avid xxx customer , i like the apple product , however i have had poor service from both in the last 24 months !only the advisor kept me with xxx for this new period , although i hope for a happier experience on this occasion ! excellent service from your advisor holly .she spent quality time exploring all options available .she had all the time in the world for my 3 year old daughter , keeping her at ease and entertained .i bought from xxx again as a result of holly in gloucester .she deserves praise and recognition for her customer service . the chap that served me was polite , advised me very well and really listened to my needs . good new shop in reading , also i got the manager who kn sam the lady i dealt with was very good .not so impressed being txt 'd all the time and getting emails etc but you should know about her .now please leave me alone before you turn a positive experience with xxxphone into a negative one , thanks . the sales assistants were extremely helpful and patient in dealing with my request to upgrade my phone and set it all up for me . i was very impressed with the service i received , having not upgraded for 3 years i found your sales **** very helpful . the help and assistance i had in the shop was excellent fast , efficient service . i was treated with respect & not made to feel stupid .i was told all i needed to know & feel very confident that if i have a problem i could go back to the shop to get help . very helpfu lady welcome ,explain to customer when u have new mobile ,smart ,reading store . red box did not work ! i saw the store manager who knew his products and was friendly and efficient exceptional service from the cheltenham team i received good service when i went into the store yesterday . because he hung up as we realised we could get a better deal elsewhere customer services advisor excellent .your price charges exorbitant . direct experience with some frustration in difficult circs . top qty service , listeren and did not over sell i would recommend xxx for the overall company deals , signal etc .i am dissatisfied with how my problem has been resolved as it wasnt dealt with the 1st time i raised my complaint , resulting in me ringing and complaining again .the adviser was good however she only stated what i was told the 1st time i raised the issue .therefore xxx should have dealt with the complaint in the 1st place to save mine and the advisers time .due to the problems , i hope to receive some form of good willed jesture . signed up for a new contract last sat ,then found a better deal on your website .as a long standing customer i 'm disappointed not to have been offered that deal in the first place ,and now i 'm told that i have to go back to the shop to sort it out .also i 've been told that i may have to give up this phone , which i have taken a long time to program to my requirements , to be given an identical one .surely this is something that you could sort out for me very quickly on the phone ?i have been with you since 1989 i think , my wife also has a xxx and both my daughters have xxxs ! both agents i spoke too were really helpful and informative as well as building a good rapor bcoz lack of coverage i haue been in lot of troble of making and reciving calls **** service because i 'm behind with my bill and the advisor was extremely understanding and helpful !she put my mind at ease and offered me any help i needed to get my bills up to date .extremely satisfied with both xxx and the female advisor i spoke with .thankyou for all your understanding and help ! no too busy the person dealing with my problem should not work in customer services department as he has an attitude problem and is not able to deal with customers ! the man was polite and did not rush me just average no real reason bill query ? ? for goodness sake just be satisfied with the score ! ! very helpful person good customer service and friendly . realy good service and person i spoke 2 had excellent manners because for the first time in a while i spoke to a very competent ,very helpful and very nice person .he really was keen on helping me&did not give up until he found the answer to my question good advice ,help+showd/told me people 2 contact.butannoyd at the fact u advised me 2 upgrade wen financially secure but u ca n't help me financially wen i know i cannot afford it . xxx restricted my services without billing me ! very friendly and kind left conversation feeling deflated .the attitude of your employee was aggressive , impatient and lack of empathy .which is needed to offer a certain standard of customer care . good service from second operator thanx the whole customer service at xxx if awful .it is no the operator but the way they have to talk by a script and repeat themselves . because i was satisfied . . good service and understanding because all the people i speak to seem profesional and have time to deal with anything and give you advice if need be first class over all g8 you were most helpful ages to get through and did n't get sorted the request has not yet been resolved quick response clear answers no up-selling ! i cannot get email re established on my blackberry overall good service the person i spoke to was : polite ,helpful ,check for me for additional stuff , spoke clear english , i was very happy with the service :-) we are quite happy with how jim handled our enquiries .we hope all of your customer service staff would be as pleasant and helpful as jim . the service i received was sufficient for my request lovely advisor , very helpful but disappointed that my query could n't be resolved . very patient , helpful customer service man . i found the gentleman very polite very helpful and informative . i have spent the last 24 hours speaking to various members of your staff on the telephone with regard to activating my microsim.it was only the last person i spoke who immediately sorted the problem within minutes my new phone was activated .i believe her name was christina .she was brilliant but the others just needed to be trained properly on the products they are working with .i would like you to pass on my thanks to christina . the solution to the problem was explained very clearly and it worked .i felt i should have phoned sooner it was all so easy .many thanks xxxphone xxx wont r cant help me with my quary just very pleased with the service just love xxxphone good service x i had a problem with my bill and it was dealt with very professionally and it was the probably the best dealt with issue iv had with xxx and big thanks to the employee to made that happen not to happy with your call centre staff i got a good prompt response to my call and my questions , from a person who spoke clear english and offered easy to understand answers and options . coz u ask me your lady was very polite & prompt , allowed me to pay my daughters bill as well , generally very help full . he was very helpful handled professionally and courteously . the conversation was easy and polite and very helpful . i have been a customer for several years and was pay as u go before i changed to contract and i am not satisfied with any of the service that 's offered thats wat i think nice guy explained what i did not know about the product at the time i got it that it would only work with 3g i just do n't think we are getting good value from our corporate xxx account and the coverage is poor and now with the 4s it 's becoming unreliable .i hope you can fix this , jason the call never resolved my issues .still having problems . the advisor did not seem to care , did not even take my details and offered no help other than sending me back to the shop good customer service because the service i received was helpful and rewarding it solved my query after trying to register for weeks ! was mis-sold a product .was given different roaming costs by 2 of ur staff + website gave a 3rd price .xxx training clearly very poor . good quick helpful service good ratings .just do n't understand broken english talk all things resolved quickly because its friday pay as you go - cant connect to gprs/3g , was told no setting available for n9 phone first call and told there was on second call and the sms with settings would be sent to my phone , only they were never sent and the only sms was this survey . i had a simple enquiry it was really good the woman i spoke to on the phone was very polit and helpful , perfect customer service .the only downside is that i have to ring back next week to resolve my problem . he was very good when i ring up 2 c how many minutes i got left 4 72 hours im very happy with the customer support .find the workers very patient when dealing with my problems . because i was told to master reset phone lost all photos of my kids and that is all i had i like xxx service yet the request i made has not been carried out cos u have plenty of room for improvement if i visit the east coast such as dover again i do not feel that the problem i had being seen as being in france and possibly being charged those rates will have been resolved . i would like to know that a solution is being sought. i cannot be the only one who has been in this situation because my phone still is not working i have no signal and iv only had this phone 2 days ! nice guy on phone all i needed was sorted out fully and on time . when i get the email they promised i will let you know really efficient and polite xxxphone is great quick resolution to my questions .they had all the info at hand .no waiting . the lady on the phone was great and called me back which was brilliant as i had given up on hold and did not expect her too .5 was i was not on contract your system said i was this had to be changed and i have to call again tomorrow when your system changes my status on contract .8 i would recommend you 8 is very good . the last person i spoke to tried to help but the one b4 that but me off !on going problem still not solved ! the simple thing i asked for ( twice ) has not been sorted . my problem was solved in a professional but friendly way . good service so far with business mobiles , for taking my money just anyhow, i will like u to do something about it now . yes because i dont understand that you have charged be on a number that you can clearly see has n't been used and not even thought to refund so for that my rateing wasnt 5 star my query was answered and i felt my satisfied with outcome got the answers i needed thanks good level of service the person i spoke to found away to resolve my problem in a most prothanle it was brilliant and straight forward service was good , just think it 's a shame it takes 48 hours to get an unlock code .if banks can transfer cash in real-time , surely an unlock code could be managed too . clear and well handled everything was excellently dealt with because your representative ( john ) was the first person who listened carefully and who undertook to resolve the complaints rather than give routine answers .he took responsibility .he was very different from others i have previously spoken to who , whilst polite , merely seem to go through the motions not caring if matters are really solved well .john was truly exemplary .well done . 8 is my lucky number ! this is the 4th time i have notified you of change of service and your mistake has cost me money .i am also disgusted that you have got back on an early committment about upgrade time .my contract is due up soon i will certainly look around for another provider which i have not done before .your advisor was efficient and helpful and not his fault fast accurate and polite call handler because i have i have experienced a few problems with xxxphone since i moved over to them and after ringing a few times regarding this matter today i finally got through to someone who was very helpful , very polite and was happy to get to the bottom of this problem she managed to find the error and rectify it in that one phone call , if only i could speak to that advisor every time i had a problem i would be a very happy customer , she was brilliant was very satisfied the lady was really polite and helpful highly recommended range of packages for calls in us are pathetic verry helpfull reaolved problem .nice attitude lady because i rang they said they had sorted the issue .they have n't ring me and i will tell you he was helpfully service attitude need i say more ... overall good just internet still not working hate having to listen to lots of options and advertising .justwant to top up not liten to promotions great service yeah changes to my contract that i was unaware of and will be making a complaint about she was very helpful and efficient in dealing with my question mainly the call handler , also the tariff . call me to discuss you have sorted the problem the woman who helped me was excellent .sadly the whole xxx experience is not , you rip your customers off , your web support is non existent and half the time it does not work and on the whole customer service is basic .i spend more time trying to resolve problems with xxx than i do using my phone .finally your attitude to paying tax in the uk or anywhere for that matter verges on the criminal .spend more time doing the right thing for the customer instead of simply thinking about profit , you epitomise all that is wrong with business . good all round service . i was on the phone for a short time and my query was answered fast and the advisor i spoke to was helpful i 'm happy with the service . am happy with everything for now except it was not explained that i would n't have blackberry services after the upgrade phone call so now i have quite a useless blackberry for 4 days until the new phone comes you did what i needed to be done quick response , got what i asked for and expected . because your service is extraordinarily brilliant i gave you those points because you handled the problem (your falt to begin with ) very well happy with the advise that i was given and polite way my questions were answered happy with service have been with xxx for years not happy phone wont turn and on and u want to do is ask stupid questions yeah no problem think the person who dealt with my enquiry was polite and quick in resolving it for me therefore i rate him full marks for his work helpful and good resolution good polite service as my bb service has been down several times and i 'm not happy with any of the outcomes ! i had several problems and the lady sorted them all quickly and politely i 'm not happy with xxx i might be leaving you as i have been with you for years and had nothing off you i have had numerous problems with xxx !the resolution was ok would have liked the option to pay extra for the latest phone , finally the call was superbly handled because xxx are the most unhelpful , money grabbing **** and i would n't recommend anyone to ever get a contract let alone a pay as go sim card from u ! i was happy with service , the person was also polite and helpful .i had to call another provider to resolve my issue . i only asked for extra internet straight to the point solved problem quick and extremely helpful also it 's much easier when you can understand what they are saying very helpful and quickly solved my problem ! i want a free suresignal device to fix the bad reception i have at home . poor customer service and matter dealt with efficiently and effectively very satisfied i am not happy with xxx ni because 4 some reason my brothers number has gone off family and friends .he is still on xxx and he could not be added on just felt like i never got the help i needed but apart from that very happy with xxx good service it woz ok ive never had a better service from any other network .but i would really like a iphone 4s please . the boy i spoke to was very nice and polite . it 's the equivalent of turn it off and turn it on again .not exactly inspiring from the start of the call i was greeted by a friendly voice from a advisor , very polite , well spoken and a informed person , she talked through out the call telling me what she was doing and why she was doing it .i 'd give the service 10 out of 10 and the advisor a 11 out of 10 .the text confirmation after the call gave me reassurance all my questions had been answer . more than 24 response time to original email .the problem was not of my making and involved several stages to sort out .telephone staff very polite and helpful . 7 - still a few niggles and you really need to sort the data connection issues in glasgow , but still better than others10 - everything addressed and dealt with10 - courteous , polite and efficient .very happy with rep staff are keen to help which is good you have withdrawn paper bills and i have no computer to view online i think its the best network and have always very helpful cos ive just barred the internet on both my phones i will save money excellent sevice had no cmplants very nice mannerisom friendly helpful because your company scammed me for a chunk of money that i was not informed properly , you gave me no help what so ever , you was too interested in the money of scamming me rather then realising what a silly mistake i had made and that non of you actually informed me or made me awear of it , insted its ( the customers ) fault .so i will not recommend you to anyone and i will not continue in your contract once this runs out .i 'm extreemly dissapointed at your `policeys ` and staff ignorance . i have not got what i was promised off anyone i have spoke to .i am fed up of having to phone all the time .should off cancelled all my contracts instead of listening to promises which do not happent excellent manor .pleasent to speak to .very efficient .10 out of 10 . never have 2 many problems ,however wen i do ring staff always friendly and help full the advisor i spoke to did not have the necessary subject-matter know-how to deal with my query apart from not being a good listener .the worse and shocking happened when she hung up the call when it was clear she was clueless i got sent a text from xxx saying i was over my data alowance and id have to pay although i 'm on a free trial i rang up and the operator was able to tell me within no time it was just a generic text it would be a higher rating for the first q if u could stop these texts if they are not necassary no problems quick identification of the problem .quick solution because you a lot better then the network 3 videophone provides a clear and efficient service very good and i am happy to be with xxx thanks i asked for my pac yesterday still havent recieved it helpful friendly manner excellent pr skills from all staff concerned thanks prob not sorted the advisors have always been very helpfull and the advisor who i spoke to today was very helpfull it 's just poor service when i phone to pay a account fast and efficient would have given tens but got to wait 24 hours to see if my problem is sorted .your staff were very informative and polite . prompt , friendly and helpful service nope : ) its was **** and im thinking about going to tescos net none of my questions were answered where is my phone ? my query was answered correctly and politely the guy answered all my questions , they were the right answers , happy customer ! i could but i 'm a bit busy having a well earned pint thanks staff ok price not friendly helpful recd my credit back am happy thk u xxx till nx time advisor helped with query 2 my satisfaction once my problem was explained by my daughter yes , i recently changed the date of my direct debit as i 've changed jobs .i was assured this was done and it was n't .i 've been charged by my bank and my new bill is coming out on the 8th april !which is a date that has been plucked from thin air !i am very annoyed and also now have bank charges !i have 3 lines with you and would think that a company of your size would have better customer service . coz they was easy to speak to , clear and sorted exactly what i wanted them to . seems to be a major conflict btwnn xxx , outlook and blackberry .cannot sync or receive emails .air telecom took 2 months to sort it after last change of contract .it looks like its going to cause issues again now transfer of ownership is taking place .not so smart phones ! because i am a good customer because my problem was resolved quickly and ur staff were verry polite on the phone it was very satisfactory but there is always room for improvement quick and simple excellent service they saved me money good customer service its alway 's easy to contact customer service , everyone is very helpful when u talk to them and usually do their best to help . its nice 2 b able 2 talk 2 a person instead of a recorded voice .my problem was sorted out quickly so was well pleased .thankyou today was fine - just feel someone from xxx or pc world should have contacted me at end of 24months . because i was very satisfied over all quick service and very polite had to explain to staff the problem my account number as passed from person to person the information she gave me n politeness great service .lovelylady helped me .myfree calls are my life line to my daughter . it saved me sum cash awesome service and help and the person was so nice my questions were answered but she had to keep referring to other people for the answers happy with call but still not resolved have to go to xxx store . the question i had was answered quickly and followed up as agreed had the answers advisors before last were incompetent did n't care or sort the problem . . completely useless info and bad handling skills ... no v helpful and efficient no i had an answer to all my questions very satisfied with service .solved problem . your cool !give me a new phone not happy at al with xxx my issues are not completely addressed as i have to still wait another 10 days before possible resolutions . send a text message by phone takes to long , can you contact me by email please > marshfromlondon@btinternet.com and i will reply .f o marsh 1st time called was hung up on 2nd time called was put on hold 4 5 mins then hung up on , didnt know iff issue was resolved , cud have foned back ! ! ! ! ! not satisfied with your billing every month my bill as never been the same bill as your people in your shops av told me it would be .i switched to you from o2 i never hade a billing problem with o2 .so get your skt together call/question answered and delt with very efficiently . i love xxx its a good sreves happy with service . because i am sick 2 death of the lies and bull that your employees tell you just to get you to sign up to xxx because i was very happy with the service i was given . great service and team all my questions were answered because my problem not resolved . about 20 safety questions that took over 5 minutes to answer having already given this information to a previous call handler .not happy customer ! man seemed disintrested in what i was saying the prob in the first place was not enough information from xxx and im far from happy once again with xxx all i requested was carried out and the service agent was exceptionally polite the guy discussed my options available and different prices within my options , i decided and he set it up .he was polite ane helpful throughout . no 10 means job done well ! no been with u a long time because you dont help your customors you palm them off hang up when they are on hold to you and treat us like rubbish ! 10 problem was resolved in a couple of minutes on the first call and i could use my phone within minutes of the call ending . best communication very competent friendly and helpful a bit of confusion thought you ment overall . .the last phone call all 10 's .just rang in for a question he answered quickly and sounded happy to talk to me . thought service was quick and v professional over all .pleasant people helpful , did all they could to set out a path to resolution of the issue , but there 's still a bit of a way to go to resolve the matter ( liaising with my isp and adjusting my router... ) as you can see by my number , i have been with xxx for over 10yrs now and have always had very good service , apart from once and i was adequately compensated for this too .the chap i spoke to today was james , very friendly , polite and very helpful , thank you , xxx : ) had to call 4 times just to get my direct debit right and my address .one phone call should have been enough for this . brilliant response from the support staff and problem sorted promptly very satisfied excellent service , phone manner was excellent , my problem was resolved in minutes and was asked if they could help with any other maters , 1st class service from the xxx group and the manner in which i was helped from the staff on the phone : ) : ) : ) : ) polite and cheerful man .gotme sorted quickly . my first blackberry and needed help with set up although very friendly and sympathetic advisor did n't have answer to problem and could n't offer any useful .adviceabout what to do always room for being better got to know what i needed to know thank you good overall service . a was declined die to failing a credit score l have a good rating on experian yes no one has rung me as promised about my new phone my problem was not solved ! ! ! happy customer my query was handled well as the advisor was keen to help , he told me to get back to xxx if the problem does does not resolve .it involved waitng on hold whilst he found out how to problem solve but that was understandable .as after holding for a few mins atleast he offered advice and recall if required . there was no notification of changes to my billing , i feel i have paid double the amount i 'll watch when bill comes next month , should be later ? charging 35p per minute to divert calls to a uk land line when the service should at best just simply be free and at worse should come out of your monthly minutes is an absolute disgrace and completely against what the other networks do .....yet again rip off xxx , quelle surprise she woz polite helpful an sorted my problem poor customer service because ithe information i needed was n't given atall friendly helpfully service very prompt and efficient .did n't have a very complex request hence was satisfied with everything . i made 2 calls about my iphone locking out the first one the girl did not give me correct advice or appear to listen v hard to what i was trying to explain and ended up saying if it did n't let me try nd put in correct password after 10 mins i shld contact apple .the second woman was lovely and very clear and helpful .she told me to connect to itunes on my ox which did n't work as it did n't know the phone was there so i ended up doing it via icloud then backing up from pc so advice was n't perfect but helpful and she was very good . did n't get a gd deal with the new ipad i rang and didnt have to wait to long and was very helpful thank u very much very quick , professional , all issues resolved with no fuss the content bar issue will occur again and i need to call to resolve and it is a nuisance and inconvenience .the issue is not resolved immediately but the following day so i ca n't use the service i need .your advisor was helpful but it takes minutes to get through to the advisor - very frustrating .i want to move provider ! it has taken nearly a month to reset my account to enable me to access my online account this is unacceptable .i have repeated log in difficulties with my online account . great service and support in troubled times .understanding nature i 'm satisfied . i received all the information i needed plus the person i spoke to was polite , friendly and efficient . excellant service i havent spoke to anyone yet regarding my mail problem was n't dealt with .no timeframe given on completion .unwilling to accept responsibility even though i have insurance and a business contract .no new handset has been arranged and i 'm frequently losing money with my business .this weekend i will seek to switch to o2 . hav signal probs and didnt even get credited . new customers seem more important than hong term existing ones very helpful adviser , solved my query quickly , very polite i have spoken with 3 colleagues today all were friendly courteous knowledgeable and did what they said they would and left notes for a seamless service thanks to them all superb and a story i will be sharing with my team at work on fabulous client management 1.have been with xxxphone for 10+ years and never had any issues with you so would always recommend you anyone .2.you were unable to resolve my fault today without charging me an extortionate amount of money , which i was very disappointed with , being as i have been such a loyal customer, i pay a relatively large contact price every month and i have not caused the fault in the phone .3 .the advisor today could n't have been more friendly or helpful and went out of his way to try and resolve my complaint every other network offers the option to lower the tariff half way through u dont .every other network offers earliery upgrades than u .lookin at every other network 95 percent of the time their cheaper too .will be cancelling at the end of the month and returning to o2 .pointless opinion as nothing will change , as always with xxx . very pleased with the service they were very helpful in sorting out my problem . you did not call back when promised - 5 days late i chased myself .you did not resolve the query .your guy could not resolve it on spot and could not find his supervisor .i await a promised further call within 48 - why so long ? - hours . no very satisfied with the service . no in last fe month had few issues with xxx .so that why i rated 8 for recomending use .the 2 tens were for they way the adviser handled the call and is politnes and information rude service from angela no manager to speak to and no credit applied to my bill as promised because i was hanged up on and no one called me back .regards ,shane . very polite , efficient and prompt service . speed of service and accurate resolution of the problem . the guy i spoke 2 was very helpful , but as a whole not really impresses with xxx , as ordered an i phone 4s and was sent an i phone 4 wen i called 2 try and sort it out i was told that was the phone i ordered which i no i ordered an i phone 4 s first time customer service was rather rude but second was more helpful cause got months my bill has been getting cut of and no one bothered to explain why very bad service when u ca n't phone your provider from yer own phone complications of getting through to get help .stuff up when trying to top up by card .etc poor knowledge pass the buck said go to store couldnt answer q 's didnt refer because the person i spoke 2 was really helpful and dealt with my enquiry really fast as a customer i think one should know in advance the kind of charges that will apply in future and not only when the charges have raised on the bills .moreover it is better to inform the customer in detail about the plans they are offered and they difference between others if they have other plans . my call was answered quickly , politely , efficiently ...as soon as i stated that i had lost all signal , my post code was taken , it was established that a mast was down and had been reprted to the engineers .your colleague apologised for the inconvenience and assured me the problem would be sorted .i thanked her , she wished me a pleasant day ...and within a couple of hours the problem was resolved .thank you . my bill for this month was 137 for the other number .when i queried it seems my partner had gone over her minutes which she never does and u did n't have the courtesy to inform her now she has a hefty bill to pay .also u say the calls come to 97 pds and she makes it 53 .we only reduced our contract on your advice ! !and look where it got us , instead og 20 pds she has to pay 137 it wasnt dealt with satisfaction as my husband as disabled son and they cant get in touch with him as his sim card not recognised very impressed with the way my problem was handled and resolved .the person who handled my call was very polite and professional . answerd my questions quickly nice guy to talk to .im not brill with megabites stuf ect and he gave me simple easy terms to understand . cuz am a nice guy : ) because xxx put a block on my fone and i had to call 4 times to get it sorted .this is a business fone and has effected my business being cut off when it was xxxs mistake ! ! ! the attitude the adviser had . always get excellent customer service ive been waitin for a refund for 16 days and nothing .i ring up just to be told it was n't done right so it has to be done again and i have to wait 10 days .which is gonna put me in red with my account .i was kept in hold for 10 mins just to be told all this .the advisor was n't help or sound friendly i love xxx network it is available everytime every where so hi yea because my query was dealt with as i would expect .and has been outstanding for a number of weeks . xxx seem to be getting slightly worse with customer service however my recent phone call i had with the rep was almost perfec i have a new samsung galaxy s2 phone that i am unable to get onto my main e mail account .i haverys spent over 4 hours , good service altho they dont do the phone i was looking for if you call me , yes . happy with the service i just wanted a new sim card for my ipad and was told i could n't deal directly with xxx - how daft is that ?- i now face having to find out how i get the new sim card maybe it 's easier to go to o2 - ill ask them - paul cadde i was very satisfied with the way every thing was delt with & the exseptsional maners of the person i spoke 2 very profesional in process of cancellation which was carried out the helper was able to assist me in every question that i had . good customer service . rude unhelpful uninterested did n't solve complaint or seem to care that i had made a complaint my complaint was not of intrest even though i have been a customer for 20 years and i suggested a solution , and i was not listened to. i work the 3rd largest retalier in america and xxx has a huge amount to learn about customer service .it likely after 20 years i will now move to another provider .read my notes and ask yourself how hard would it have been for some one to try to call me and then no rules were broken its called going the extra mile and it how you become one of the best companies in the world .lee wright excellent customer service for the past few months i have had problems with my account today was good but advisor yesterday was v poor i have been waiting for the mms settings for the htc desire for an hour rung twice and still no settings . i was happy the c s person was very helpful and took the time to sort out the problem . 10 my problem was sorted unhelpfulness of staff very good support i was very satisfied i allways have good service with xxxphone . cause your a realiable network very good operator and good service cause i was happy with everything . i think they fair very helpfully and i fellt that they cared about my problem overall service excellent thank you good clear advice as usualthank you .elwyn williams never get signal .... bad internet ... whats the point of having a phone if i cant get signal ?want to cancel contract i was passed to 3 people for just one simple request .... i had to repeat my details twice and was on the phone for 9 and half mins to simply cancel my insurance the information i was given is incorrect and whilst i would prefer to stay with xxx i cannot continue to be pushed from pillar to post to get a very simple problem resolved . had spent a long time previously on the phone sorting mistakes with my account and had been told it was all sorted the last time .did n't expect to have to ring again ! no xx busy xx adviser was fine , just not happy at the price for data quoted whilst on holiday , which is simply extortion into this day and age i was fully satisfied with person who handled my inquiry xxx is intrusive promises a lot a delivers appalling service .now stop bothering me the advisor said she assumed the charges were ...when i asked if she was sure she said that she was assuming .i needed to ask myself for her to do some research . short waiting time understood problem & solved same quick efficient service .pleasant staff . the lady was very nice but my query was regarding my old computer contract and the re installation of my dongle but this is not allowed ..so my low marks are directed at xxx not the advisor . because you did not help in any way now going into shop or direct to i phone excellent service would of been higher if customer services had called me back when my credit ran ouf the problem i had was sorted and the girl i spoke to was lovely ! always been with o2 n prefer them never wanted 2 be with xxx and never wil again when my contract has finished . the advisor was helpful & polite did n't feel silly talking 2 him eventhough disappointed that i ca n't have info off phone . well the issue was resolved and advisor was excellent .however am fed up with xxx muckin thins up for me n for that reason i will be leaving when my contract expires unless some great deal comes my way .up to use ? i was very happy with the advise i got from the adviser no the problem was n't resolved straight away ,although another attempt soon resolved my problem nobody is perfect .regards i spend more time complaining to you ! 97 hours in 1 year ! because the advisor was clear and very helpful i was very satisfied that my problem was sorted .theadvisor was very helpfull was happy with my query and how quickly it got sorted out .and i would recommend xxx to my friends , but i think u should train your shop staff to be more helpful to the customers at the kings lynn shop . very slow i 'm dealing with problem .did n't want to ring me back despite delay .kept avoiding question as to how situation would be resolved .still not resolved . that 's what i thought mainly due to time it took to sort it very polite and willing to help .called back to check everything was working ok . good service but always room for improvement i 've only just joined u so knead to see how things go for a bit and i was happy with the lady that answers the phone she was very polite and answered my question with out any fuss thank u i needed content control took off my other number xxx been good to me n. hands busy because as i hav sed before ur not very helpful it appears that the quality of care is entirely dependent on the advisor that you speak to .today i asked the advisor to sort something that is a common problem in my experience and has previously been handled exceptionally well and resolved quickly by the advisor .todays advisor was polite but ` could n't ` help me .i did n't feel that he was going out of his way at all , which is what i believe makes the difference with customer service . quick call where the operator knew all of the answers solved the problem iphone was meant to be insured but i was told it is n't .not happy hence i 'll be changing to another service . because the adviser was polite and well mannered and helped with my enquiry the person i spoke to was really nice and helpful . why are u sending me these because you were very helpful today . very friendly and eager to help .did not give all information required though . very , very satisfied with the help .really appreciated the 2 8 i was really please but my 2 i was unhappy that i can still not use my phone dealt with my call quite easily even though i was a bit confusing in my explanation i have had my mobile contract with xxx for years and always get good customer service and any problem or query i have had has been dealt with promptly and solved any problem because they we 're nice and helped out and sorted out wat needed to be sorted calling ref .british forces discount (vea ? ) addition of spouse to discount scheme . i felt that there was more he could have done to resolve the issue , but was restricted by xxx protocol .surely xxx have a department that could bring a conclusion to my enquiry that does not require that i travel to the high street branch ? quick to deal with my call and gave all the help i needed my adviser was kevin .i explained my problem which he promptly sorted ; 10 out of 10 kevinsx request not actioned poor service in my area with regular no signal in the last few months .having been with xxx for over 15 years and always payed my bill on time i felt i should have been offered a few months for free considering i have still been paying for a sub-standard service .i have sent an email to your complaints department and hope to hear back soon .i know this is a regular problem in my area and the current problem is logged in your system but no offer of compensation ? ?not good enough . customer adviser went the extra mile to offer me the best deals very helpful , honest , and informed . ongoing problem since september ,adviser delt with it very quickly & the result was fantastic . service was good but did not exceed my expectations cuz xxx is good apart from the free weekeend operator very knowlegable and dealt with my problem very efficiently . opinion . friendly ,polite ,sorted the problem the first time i called , the assistant was very abrupt and uncooperative .the second time i called the assistant was extremely polite and helpful . girl waz good did got job the professional of the staff happy with service but wish it could have been resolved immediately polite clear response .answered all my queries and assisted with the passport for call abroad overall xxx customer service is v good .however .i spoke 2 2 advisors yesterday and askd 2 add a message 2 the courier delivering my new phone .this was not done .that was unacceptable but the 3rd advisor that i spoke 2 made up 4 these mistakes . good customer care pleasent staff excellent service too long to text please call if you want to discuss fast efficient service delivering me the solution i was looking for .: ) good quality srivice but there was a charge i was not awar off i am constantly overcharged on my bills .purchases r being charged against my account that i am not making . at last i will be able to make calls at my work place . gd over all service from some body with gd experience in ther field she was precise and patient was n't satisfied with the outcome of my query and found the advisor quite unhelpful problem remain unsolved have been into shop and done the helpline route but still unable to reply to certain members of my family very frustrating when they text me that i 'm unable to reply ! ? because i 'm overall satisfied due to that my issue has been resolved advisor could not help . i got through to an adviser straight away , who knew how to deal with my query , dealt with it efficiently , gave further advice , was understandable and clear and sorted my problem ! the issue has not been resolved despite three weeks of telephone calls . because i have been a customer for 10 years and never had a problem and all ways got my problem sloved with xxx and to day was even better than ever thanks it took a visit to the xxx shop an 3 calls to 191 the 3rd time i rang xxx phoned me back on my landline to sort the problem out , disgusted that most of the time i do not have a signal in my home town and therefore i am being charged for a service that i cannot use i 've not yet checked my account or received the phone so cannot score higher until i know that what was agreed was done properly .advisor was courteous and provided info without having to check up .kept on hold for a while by advisor while completing my request so score lowered a bit for that . 2 people left me on hold for ten minutes then put the phone down , 1 person put the phone down on me for no apparent reason , one did n't explain things properly .the final person did clarify things so he was okay . i wanted to unlock my phone ,the lady i spoke to was very polite and helped me very quickly , i was really happy with the service provided i do not like talking to people in egypt or south africa as whilst they are very polite , they do not grasp common english concepts or have a realistic idea of our economy , infrastructure , personal circumstances . very poor customer service been transfer to 8 different people .i have wasted my two hours and my query is not been sorted .after sale it 's impossible to contact the returns team .i am very disappointed with xxx .i have logged a complaint but no one bother to take any action . fault all sorted with politeness 10 staff very helpful and explained everything7 3rd call about problem 9 good service 95 % of the time satisfied it seemed to me that your representative was set on following her procedure without taking in to account the actions that i had explained that i had already taken the adviser answered all my questions clearly and quickly because i have always used xxx and i got my free weekend calls and texts back but the only thing it said it would cost 25p but it took all my credit to ring you when i spoke to the advisor she could not be more helpful for me and she was very nice and made me feel very comfortable speaking to her query was resolved but was not happy with the outcome generally satisfied excellent service , v professional but friendly advisor .thank u . the young lady who helped me knows how to handle my need and very polite it was a good service overall and they were very efficient and quick . the individual was fine but we are very unhappy at the data access breach your error created . i 've been very unhappy with xxx for the past few weeks .the customer service advisors i spoke to yesterday and today are the only reasons i am staying with xxx . i have had appalling customer service experience from xxx over my contract .the best service i have had has been below average . i gave 8 as all operators were very polite and helpful .it would have been 10 if i could have got onto the intnet jack owen my call was answer very quickly and the customer advisor i spoke to was very nice and dwelt with my issue very quickly .my network signal failed and the customer advisor called back and left me a voicemail letting me know that he had resolve my issues . your service was good so i gave good ratings . overall i am not happy with xxx , had a lot of problems of late , the most recent operator i spoke to did deal with my call ok and did offer an answer to my latest problem .still need convincing to stay with xxx though .02 is my only other choice due to signal problems in this area ( ta5 ) time will tell . because i phoned once and things did n't get sorted so had to ring bk a 2nd time ! sorry changed it to 10 as the problem is now solved thanks 2 the last gentleman i spoke 2 he certainly knows his job thank u 4 your help happy with service after 2 phone calls at 25pence a time and numerous minutes on hold i 'm still no further forward with my problem it is almost impossible to have or give absolute top marks to any particular line of conduct , so i gave the same marks as i would give to any organization when i am satisfied .my question is .are you satisfied with my answer ? the technician at your whitney branch assured me that the problem was solved , hence 7. too long to wait on your help line , hence 9 . 10 for your operative . the service i recieved was very good and it only took under a minute to answer my query good service i have received very abusive calls and wa frustrated that nothing could be done to help without having to wait to be abused further .in addition , i did n't get the impression that dealing with my call was the top priority of the person i spoke to , although this may just be because i was very upset . the woman who delt with my queries was fantastic yes my phone has been disconnected for 5days .ivealready had a text to say ive used 750 mg already .imreally annoyed . quick , efficient and polite already have no real conclusion except i would probably have to pay to get it fixed even though it 's only 13 months old poor advice wasted my time and on satisfactory conclusion reached .perhaps someone would like to call me if you are interested in retaining my business 6q3 of 3 : overall , how satisfied were you with the adviser who handled your call - from 10 ( very satisfied ) to 0 ( very dissatisfied ) ? 10 becuase my problem is still not sorted and ive been waiting 3 weeks call me was very good service no been pleased with xxx for many years . the lady i spoke to was very friendly asking how i was an polite and helpful , a pleasure 2 speak 2 cause they were good and plz could u sent me my rewards code plz i deleted it by accident i was basically told to go on your web site which was not possible and your rate for pay as you go customers calling the uk from abroad is day light robbery very hel pful and quik your unable to ever sort any problem i have with handsets or sim cards and staff tell lies every time you call them to much small print deceiving trying to activate my phone and found out that i needed to switch it off .think they would have known that ! no because i was passed from pillar to post and then cut off .its the last operator that got the marks for his help . they were very helpful and answered all my questions quickly the customer service adviser was very helpful and put a smile on my face at the same time . sure signal problem looks unresolved but i was asked to leave it for at least 24 hrs before calling again . good service overall , had a bit of a problem with call sound quality though . very helpful as always excellent clear and helpful service from start to finish . staff servis was good but they could not help me as i could not give them sim no of my dongle i will try again very impressed by the courtesy & efficiency ; do n't yet know if the matter is fully addressed until i receive my unlock code by email within 48 hours , but i was left feeling confident that it will be . it was good .the person i spoke to was helpful but ...the proof of the process for me will be if my concerns are met when i next go abroad yes . andrew was incredibly polite & incredibly efficient - what more do you need from customer service ?hoping that you reward your staff because , believe me , this is the exception and definitely not the norm .many thanks ! although you guys aint the cheapest in the world , you have never failed me .much respect .marty . nice young man who fully understood my problems query resolved operator dont know **** i just did with the rating i just gave you .question for why do i get a test each month to say how much bill is and when it due any more advisor very polite but unable to help .my husband has been without phone for most of last 2 weeks and noone seems to be able to sort it out for me .he has had 2 replacement phones and still not working .could n't get a direct contact number for account manager .very frustrated customer . because it was delt with quick and clear excellent service . because u told me 2 because they are honest . got all i wanted polite , informative , and to the point . very good service today but totally unhappy with blackburn shop misselling me insurance i still cant get on the internet and they put me on hold for ages so i have wasted 75p just to resolve 1 problem i am awaiting my credit to be put on my phone which should be tomorrow .then i would rate the service ten on all three . i think the policy / reason given is a disgrace being in mind i 'm trying to run a business .i cannot be provided with a like for like or similar phone whilst my is repaired or replaced and will have to suffice with a rubbish old marked phone that does n't send / receive email ( description given by in store advisor !will not be renewing business contract in the future .i expected better from a top telecommunications company ! i 'm referring to the manager who called me and has now made the situation worse .he clearly has not understood how i have been disadvantaged due to the incompetence of the member of staff in the cardiff experience store .as this case was fraud i would have expected a greater deal of sympathy .i did not expect him to inflame the situation .regards martin williams this one is a totally unnecessary question given that i put 10 's .i would have thought it was obvious that my rating say i am pleased ? ? ? ? ? ? because i am a valued customer .and now paper bills have stopped i 've been trying to sort my account online for 2 hrs !i have had to set up a dd !which i do n't agree with !when my account ends i shall switch to another provider due to the hassles ! the customer advisor was exceptionally helpful and deserves a big pat on the back .i was more than satisfied . great service , simple ! your customer service is pathetic they ca n't manage simple tasks , completely useless yes the person did n't listen i could n't understand them and kept putting me on hold for ages with out saying why really happy with xxx ! no. leave me alone .thanks x the length of time it will take to get a replacement phone is not acceptable for a business user great bloke i 've been with xxx for many years and i have never had any problem ur staff always knows what to do and each one is polite and friendly . .i suggest although the economy is in a crisis u should give all your staff pay rises cause they are all brilliant. .many thanks very efficient response because i should not have had to call up with the query i had , and rather that the call handler acknowledge that i was annoyed at the calls and text messages i had received , and answered my query with empathy , her tone was some what accusing , when asked why she did not have my number and why she was asking for the pin which i had already entered she gave me incorrect information , surely the pin you enter which is your security pin does not filter you to the correct path for your query .however this was the answer i was given .that said i would have scored her a lot higher had her tone been more welcoming and had she empathised with my frustration at having to call in to address a situation i had already thought was addressed over a month ago , no apology was offered .not good customer service in my eyes .this has lead to my dissatisfaction on this occasion .however my query has been resolved .effectively or not i will have i wait and see . xxx is amazing . very good service i feel that john who took my call was talking to me as i was being respected and also my problem was treated right and all was sorted out and i could talk too my soon to be wife thank you xxxphone and thank,s too john good bye....:-)... noisy background , i cannot hear the operator clearly .the matter that i 'd called was not resolve in the first call this afternoon .i still not sure whether the query will be resolve !i also have another outstanding query with xxx big problem is cannot get enough info on haow to assess costs of keeping phone on data roaming whilst abroad ... now many mb being used ...in europe ther is warning and info...but in row like recent trip to far east cannot asssess the daily costs ? ? can u help ? because xxx 's data roaming charges are extortionate , you thieves .you ca n't **** customers over like that and expect to keep them .goodbye . did n't achieve anything from call as reasonable roaming service for bb messenger doesnot exist with xxx !xx it took approx 21 minutes ( 4 conversations with the same person ) to tell me to put my request/instructions in writing very poor ! ! ( insufficient training ) . my questions were answered quickly and the person i spoke to was very helpful and polite .from my experience today , i would have no hesitation in recommending xxx to friends or family the girl was fine but i hv been havinmng ghastly probs with your web site and even she found the system v slow ! ! the adviser was helpful pleasant & keen to get me on the correct plan .very refreshing friendly helpful staff fast friendly and helpful staff thanks the email link i was told to expect never arrived i wo n't recommend xxx based on one phone call .the guy was clear and sorted me out and confirmed the plan i was on .fine . great all round service because the man who picked up the phone sounded very relaxed and sounded like he enjoyed his job tell him thank you she was really helpful , and polite advisor was lovely to speak to polite and look after well an explained everything really well as my answers said i was lied to 4times by 3 advisors and 1 supervisor and this comment will get nowhere but i intend to my comments top managment helpful , courteous , & very apologetic for something that was out of his control and had nothing to do with him personally it was down to lack communication friendly helpfull and quick i have have problems with my signal these last 2 days and it still has n't been resolved ! ! ! can you please sort it out ! good staff , **** online services i was very happy with the service matt provided over all service was amazing the advisor was good my charges were reduced considerably and the advisor was great .it 's a shame that companies are n't more proactive about offering better offers to their existing customers - maybe a good competitive tactic : ) very efficiently handled x the girl answered and satisfied my queries .however on another note , xxx and iphone4s are a poor combination in nn8always going from 3 bars to no service ! regards john resolved my issues a polite and helpful advis who dealt with my request quickly and efficiently . website problems again and no timescale foutre resolution. i ca n't manage my account . the advisor was polite and helpful , but this is an ongoing issue . i had chosen these ratings because i am currently unhappy with the iou system and that i keep having to top up to repay it because u do n't do call barring anymore so was n't very satisfied as that 's what i wanted thought the operator was not interested the problem is to do with delayed and non delivered voicemails containing important messages .whilst apologising the operative showed little empathy or offer any compensation from xxx for failure of .voicemail systems .on a personal level i do n't like being called `mate` . q1 . recommend xxx 10 , because you provide a good all round service .q2 .query resolved 5 , because i still have poor internet connection and the master reset did not change this .q3 .10 , andy was knowledgeable and polite , good customer service . its a great service thanks for your help 17 emails , 8 phone calls , one unsuccessful device exchange , one unhelpful and one straight out rude xxx representative is the short answer . was very satisfied with advisor .liked his attitude you answered my phone quickly . i <3 xxx their such a compassionate and caring company and i will always be a customer .shame about the original price plan appalling call handling.transferredto wrong department after speaking for 6 minutes i was very happy with the service provided by csr. guy was friendly and helpful ,as your staff are .i ,ve been with xxx for 20 years ,never had a problem that could n't be solved . because your not very helpful you put devices to my phone i not asked for i will change network after being with you for more than 10years i needed help & said i can never get to speak to any one she gave me a number to call 191 : ) could not receive txt messages on my other phone i have had a few problems with xxx in the past which could have been resolved with a little bit of common sense ... but this was not the case transferred 3 times , , ,no operator could find my records from my phone number or account number .....placed on hold for ages and wasted nearly an hour of my time ...when the last op finally found out i was a corporate client , that department was by then closed ....not good enough and because of this , i 'm thinking of changing to o2 after many years with you ....rob dickins c.b.e. the advisor was fine , just for the last 72 hours have had very poor signal .i have three account s with you and they have all been the same .i have a nephew who is in hospital at the moment very poorly and it is vital i can be contacted at the moment .i was told that work is being done at moment and if does not get any better to call back at weekend . good service always i am having a lot of trouble getting the information i need i keep on getting treated like a idiot you tell all sorts of lies and there is nothing i can do about it you as a company are a total joke he was u helpful would have given 10 for all 3 questions but some of yr staff - engineers i think were not available to consult so problem with phone still there but will call tomorrow to try again .yr operator was extremely pleasant and very helpful . she was really helpful dealt with problem straight away and sorted it out for me and then helped me with my other problem straight after i was left hanging on for 14 mins .then told that i would receive a callback .butthat hasnt happened . they did not deal with my problem . the person i spoke to was very helpful and professional at their job and sorted out the problem quickley i thought was very hekpful telling about 3000 texs and web and i felt the adviser had took time to iisten to me and showed me good customer care i am glad i choose xxxphone thank you bye overall a very good service but the handset could n't be repaired/replaced over the weekend which is annoying very helpful advisor but you have spent over 1 month to review my bill after acknowledging it is incorrect and still have not resolved the issue the first advisor misinformed me but the second call to customer services rectified my query and reimbersed my 25p call ..my overall experience with xxx has always been excellent and as a result i have recommended many of my friends to switch to xxx from other network providers . quick and efficient service . no i am statisfied with the service provided today i took possession of a new phone & needed to register my new sim card .after a lot of to-ing & fro-ing , i was told to phone back on monday during business hours , as i have a business account !i 'm afraid i 'm not a very satisfied customer @ the moment ! cause im happy with the service u give they answered all my queries and explained everything precisely / first my delivery of phone was not fulfilled .due to error by driver .bad customer service my issues were not dealt with .i am now leaving the provider he was very helpful and pleasant did n't really know too much about the product range and options for europe the advisor was very helpful & gave me the information i needed . . was also extremely polite & gave excellent customer service . . the advisor i spoke to was very helpful and friendly .i will not know until next month if my query has been resolved .i have been a loyal xxx customer for 15 years and do n't think i have been treated very well or things explained properly to me . excellent customer service i had a problem with my internet account - login and the advisor is the first to delete the account so i can make a new one as i cod never login even emailing for help - he also helped me in buyig a freedom freebee the query i made is cleared , but this is the 5th time i got to call you guys to sort this out .from my experience as a customer ,xxx is bull **** made the call an got the answers i wanted . i do n't think the american man could make out what i was saying , & i could n't make him out that clearly she was friendly , polite , and very helpful the adviser who i finally got through to did n't seem to want to listen to what i was saying .she was making assumptions about my thoughts and what i was trying to accomplish as she was not listening to me and was talking over me when i was trying to explain .i still do n't feel that my query was resolved . quick answering of phone , very helpful and polite , quick to help and made you feel more than just an account number the information i received did n't give me the result i required .also there is always room to improve any service . that 's 4 questions ! ! ! naughty you have tricked me in to a fourth !on a serious note it was good the chap knew what he was speaking about its just my network connection that i 'm not happy about because your service is **** the lady on the phone from the call centre was a credit to xxxphone was very very helpful and polite and answered all my question the advisor was courteous and helpful and gave me me options .he allowed me to get through to the correct people and i 'm getting my phone tomorrow : ) i was very satisfied with the service received and was also told what to do if the problem occurs again very good and friendly /helpful device thanks the adviser helped me quickly and resolved the problem we had when others could not ? ! good person answered phone , but dont think you reward for customer loyalty like other companies ok prompt , courteous and clear advice . advisor very polite clearly knew your products and went above and beyond in my opinion i 've been a customer of xxx for 24 years and rate the customer support as the best of the best , always helpful , polite , understanding and solve the problem that is why i 'm still a customer of xxx very good xxx is a fantastic company and have received fantastic offers and would recommend it to anyone whether family , business or friends ...x you contact me earlier in the day offering some upgrade options .when i ring back to discuss further , you tell me that i could only decide on first call .you also do not seem to be able to make your minds up about when i can upgrade .finally , the deals offered to a'valued customer ' were the same or marginally better than those offered on your website . 10 i 'm a getting fed up with the xxx transmitter keep going down in my town no one botherd u went out way to get my dongle goin and very nice spokin an polite cost nothin maners does it even in shop same i got . first of all xxxfine did not notice me for those large bills .unlike that xxx actually were trying to take advantage of it .the assistant thankfully helped ys to solve problem my issue was dealt with quick and smoothly and i was happy with the adviser that dealt with my problem reason for my call .still not resolved what i asked hasnt been resolved yet was just perfect service customer services and rules on xxx is easy going .i have used o2 , t-mobile and i must say the way xxx operates is classic style and this is just perfect for me .many thanks generally i 'm not sure if i 'd recommend xxx , not enough deals .i gave 10 as the advisor was brilliant and resolved my query and was really nice on the phone , his customer service was brilliant !and not a robot ! my opinion everything was fine and the operator was polite and very helpful i waz just generally satisfied good pleasant service polite .helpful very good customer care service the adviser was polite but didnt have any idea how to help with my query .i had to suggest asking someone else who might know and then to call me back .i was then told to call nokia for help . coz i got all wat ever i ws needed . .so i always like xxx n customer care ...this all kept me with xxx from 7 years ... been waiting 4 weeks for a refund after 4 times of phoning up 2 try and get my money back 2 b told twice itl take a few days and stil nufing worst service ever as soon as my credit on my contract account has been used i wil b canceling my contract n goin with orange my hole family wil b so u wil b losing 4 customers i was happy with the experience . excellent service throughout the operator was polite and keen to listen understand and then resolve the issue .it was a complex scenario which he was able to unpick and suggest a solution too .he clearly understands the processes well and is able to think on feet to resolve things .an asset to your team in my view . the advisor took time to understand what help i needed and walked me through all the various options .she was able to advise me on the best choice and when i left i really felt satisfied and am more than happy to tell people what a great company u r to work with , i 've been loyal from day 1 . how charming the young lady was she was outstanding and made me feel amazing that this lady was on my level advisor friendly and helpful but query not totally resolved satisfactorily my query was dealt with efficiently and politely friendly , polite and answered my question call was handeled quickley and efficiantly the advisor couldnt deal with my query there and then but advised me exactly what i need to do and when i need to call back , very helpful guy because the person on the phone understood my problem and got straight to it to fix it i always have great service whenever i call xxx . my qwery waz delt wive very qwikly the reason is in the questions ! good efficient customer experience i am not satisfied because i wanted to remove the content control to prove i am much above 18 but my visa debit card is not getting accepted from you i cant use my webpages i normally visit so what for i am getting free internet if i cant use it how i want to .its frustrating as i am 28 and that might make me changing my sim card soon this is not customer service good custermer service adviser was very nice but i still have the problem . my dongle is nt connecting to internet so i foned for help and they said the dongle sim wasnt registered to me i have been using it monthly from last july unable top up with voucher number the only reason i called cust ser still charged 4 call it wasnt my fault my call was not answered so my problem was not solved no i ca n't i 'm shagging text me in 10 minutes and i 'll explain my ratings 10 the 10 because xxx is a very good network 9 for the same reason but i only give a 3 cos i really need me mints and i wasn able 2 change the date of it and i really really need them naw i got 2 wait till some date before they come back on and i need them now q2 - was told that my contract had ended at 3pm phoned back after picking replacement phone at 7pm was told i still had a year left he did not solve my problems .i asked to speek to his manager and i could not .i will be calling xxx tomorrow not happy at all .my bill is incorrect and i was promised free line rental for my new number for 5months and have now been told this will not happen .i have been charged on another line for insurance since 2008 that i did not even know i had it on there .your rep started talking over me and not listening to what i was saying and felt i was rushed off the phone as it was coming up to 8pm . what more can i say apart from very poor service and i am very unhappy .i spend alot of money with xxx and the level of service i got today does not reflect this .we will be talking again to resolve this or i will just take my money elsewhere .thank you the issue was not resolved when i was cut off at 8.00 precisely mid sentence when cs closed .i has already been working on the issue for the previous 15min and cutting the phone off was rude well i used to be with xxx but i change to tmobile and i compared the service , xxx is better .for the reception i prefer xxx that 's why i start a new contract with xxx . very helpful friendly and personal representative of xxx .if they were all like her then you would have very high customer service scores all around . i was hoping to sort out my sons lost phone immediately as i was working the next day .i did n't realise the main call centre closes at 8.00 i was mislead into upgrading and sending my phone back for a mistake on the price made by the advisor . no i am drunken quick and efficient .never give a 10 as there is no room for improvement i thought someone had tampered with my phone but the advisor told me no one could help me until 9am the next morning .this left me worried all night that i could be incurring costs i was happy with the lady i spoke to she was very helpful but i am not happy having a 3rd party saying they are part of xxx and that if i take there offer it would be cheaper a month for me which this is not the case i feel i have been tricked as now my bills are around 30 pounds more a month ! ! kind regards mr barber ! ! the top up service repeatedly kept cutting me off last night , i checked my credit and after it told me i still had the same amount of credit .i repeated it and it then said i had double the amount i 'd put on and it has come out my bank twice !however i cannot get it refunded for 30 days ! ! o2 is within 48 hours so i will be moving to them !i will not recommended anyone and already know people who have left this network . to be honest i have been having trouble with xxxphone for a while and im thinkin of changing they havent solved my problem with my xxxfamilypack and taken all my money i find it disappointing that it has taken xxx at least 2 weeks to realise ( or admit ? ) that a mast is down in my area .meanwhile it may have cost me hundreds of pounds worth of lost business .and the problem is still not fixed , with no guarantee of when it will be .my one net number is the critical hub of my business , and to find that it takes xxx over 2 weeks to fix a failed mast is shocking .it implies that xxx 's service is not one that businesses can rely on .i 'm also disappointed that my xxx is still not available for business customers & there is no way of checking one 's unbilled usage .apart from that i do like my one net service , though at this point , if i was n't tied into a 24 month contract , i would be tempted to try orange 's equivalent service with pleasure you 've taken my elderly father of his origonal price plan & the best u can offer him is 25p per min day & night .think you should consider older people with ur price plans .i will be takin my father off xxx 2 a much cheaper network .also i have been dealing with my fathers account 4 nearly 3 years & every time i ring they dont know who i am , when ive registered my details .nightmare ! the agent was very pleasant and helpful , but ultimately the service created by xxx means that she could not specifically answer my enquiry .i would n't recommend xxx and i ca n't wait to leave . topping up on by debit card is a mare very efficient adviser poor ratings because i was assured some one would call back with an update on my query and did n't because i like xxxphone poor signal and reception on phone ! very helpful poilte and helped me with my problems i will tell u if u send me10 pond credit really helpful and polite .nothing was to much trouble . q1 because both operatives did all they could to help and very efficiently yes very in helpful person at the end of the phone .i wanted to pay a bill as i in new zealand working .as good as said hard luck we closed for payment how daft .no company should refuse to take payments after a automated system is in place .understand if xxxphone were a small company .very unhappy that my bill carnt be paid even more annoyed when you have charged me nearly two quod for a months use .as soon as i can i will removing my companies mobiles away from xxxphone as well as people i know and family re assuring them that a better service can be had .very disappointed couldnt understand the accent , an dont dont agree with being charge 4 191 calls dint get information i needed but the lady was very nice not doing your job correctly the fact i could you were unable to activate my sim was unhelpful .although the person dealing with the call was helpful and polite tele sales lady knew all facts n very helpful because i felt like being nice the points is because i wanted to speak to an advisor about why my network is only allowing phone calls & txts through when it wants !& yous put me through to lost & stolen. . & my problem is still not resolved :-( first class service my query was about hp corporate plan & i did n't get the solution , though i was referred to another team the person was really helpful but could not full fill my request as customer services was not open because you where all very helpfull : ) no overall good network very swift & clear service . as previous . overall the whole experiance was pleasant and efficient.thesales adviser was extremely helpful and polite . the sales guy was fantastic !he really understood what i wanted and did n' push for me to get the highest taffif . no i had a short time and a lot to accomplish .the sales person magda did everything she could to accommodate this but was let down by the computer connection with the card machine not working so she had to rescan everything on another machine .she had good knowledge of products and packages and took me through numerous options i really enjoyed my experience and would highly recommend you . store astaff very good but no real incentive offers to stay with xxx positive experience but took ages all good service the sales advisor was excellent .he was friendly polite and clearly knowledgeable about the product . good friendly service effortless . the advisor was excellent no no. the service was efficient but friendly .i got what i needed .he didnt try to sell me something else .my questions were answered clearly .he helped me to clarify my thinking about what i wanted .i was treated v welk even though i was not spending much money . the member of staff was helpful and quick .much better than previous times over the phonem the extremely helpful lady that served me was called amy , she was a very pertinatious individual , full of charisma and cleary had alot of knowledge of the products .because of amy , i would reccomend xxx to anyone as she gave me the best service i have ever recieved .infact a pay rise should be considered for her over and above attitude to customer service within her job role . completely satisfactory and relatively painless experience buying a new phone and changing contact .thank you . the gentleman i saw was very helpful in getting my upgrade sorted out and the phone i wanted i think the staff oc cirencester ate brilliant . i live and work in a poor signal area .i pay a lot of money for a service i only partly receive .when i mentioned this to the sales assistant it was just shrugged off .that 's why she only got a 9 . loyalty works both ways , i should n't have to pay top dollar for half a service . the sales advisor was excellent , friendly and knowledgable .i came away with the phone i wanted for less than i thought and the contacts and pictures and videos were all transferred .the phone was charged and the porting took only 10 minutes . the girl who served me - ca n't recall her name but she had reddish hair - could not have been more helpful , gave info on a new contract which saved me money .excellent service ... service was top rate i got what i wanted and the price was ok but not great . i found your team understood the product and able to give me assurances or your service now and beyond .very good indeed . pleasant knowledgable staff was led t o believe we could cancel existing contract but am unable to do that for another 6 months , i am disgusted with xxx will ensure that after this contract is finished then we will be changing supplier even though we have been loyal for at least 8 years staff not particularly engaged it was my birthday and the phone i went in with was broken , i did n't have insurance , but was due a upgrade the next day so phone calls late i was allowed upgrade day earlier .pete was very helpful and i am very happy with what i have .and had a very good birthday friendly staff , quick service , good prices , overall good network very helpful and informative it was all just ok it did what i wanted but that was all good customer service & very friendly .good knowledge on the products and services . advisor was very helpful warm and welcoming wish all staff was the same as she was 10/10 woman was lovely .think her name was lou oxford branch thats 4 questions no helpful characters but a confused message between two staff . because they were very helpful staff were friendly , helpful .did not try 2 sell me a phone or plan i did not feel comfortable with . the sales person was so friendly and helpful excellent service from young man who served me polite effecient friendly i wish all assistants were like him service was good no staff were great and info given clear . the guy that served me was helpful and tried to fond me the best deal and phone suitable to my needs , they helped set up the phone and ensure all my questions were answered before i left no very happy with the deal and service that i received i though everyone was cheery and approachable and they explained everything clearly your staff were great .really great .informative .friendly .swift .i was really impressed .they worked well as a team too , both handling my queries professionally yet with smiles and banter .a good experience for me ... and unusual in the uk. alex knew what she was talking about .sold me something i could use .transferred my contacts and was just very helpful . good service i was approached straight away and asked what was i looking for ?j do n't know much about phones so needed guidance which . i was given i then sat down with anton who was friendly and took the time to explain my contract and set up my phone for me ! q1-never had a xxx contract before so left room for improvement !q2 acknowledged by staff straight away & told how long i would wait to be seen .luckily someone became available very quickly q3-i knew exactly what i wanted and staff were quick to accommodate me overall service was very good seems i got a fair deal and the salesman took his time to explain eveything i did not feel to rushed and he clearly knew his stuff and was very helpful theu were very helpfull in advising ' i think that xxx is a very good company but because i 'm fussy and still a kid i do n't like spending all my pocket money .the lady that served me helped me with everything i needed to know and i was very pleased about that .my experience in the store was ok but i would have preferred chairs when waiting to be served . because i found the phone i wanted superb customer service i have been with the best mobile network for 17 yrs customer service has always been fantastic .why would i want to change . very good overall service the sales advisor justin was very helpfully and took time to explain the products extreme improvement from the last visit to the shop where the advisor .alex was extremely unhelpful good friendly service from an intelligent young man who knew his stuff the sales guy who deal with me was very patient and helpful the sales person was friendly listened to what i wanted and sorted my phone out quickly extremely helpful and knew what she was talking about aziz in witney store was amazing .really helpful .i am a loyal customer of xxx twelve i did in the last text it was easy i bought an iphone which made standing in a shop for a hour easier to swallow .the main reason for my high scores is down to the sales advisor ben .knowledgable , friendly etc...a credit to the company .i would add that i have had unpleasant experiences in your stores .my feeling towards your store , brand and product has been changed by one well trained employee .... just that 's what they were the young man could not b more helpful sales person was polite and informative and have always had a good service from xxxphone the service was excellant by jason @ canal walk swindon very helpful staff , left with what i went in for . staff very friendly , did not have to wait ,advised on best options for needs ,overall very impressed with the service received ,been with v/phone for 5yrs unlikely to change to any other n/work very satisfied . very happy with the store and the sales assistant but felt let down by xxx .the upgrade to a 4s involved me changing contracts away from my unlimited data to one that was capped at 500mb and for that i was going to be charged extra .i changed to a domestic account to get 1gb of data but i still feel its a poor solution .if i went to tmobile or 3 i would have unlimited data and not have to watch what i am using .i have to stay with you because where i work i struggle to get any other signal .i just feel as a long time customer i had a fairly raw deal . i was very happy with the service and with your sales rep overall ok experience , sales advisor appeared knowledgable generally all good but not much flexability on the i phone . tom was the best sales man i 've had in any shop for a long time i was close to going somewhere else , he gave me the best contract and best advice on future products the manager mike was very helpful although other staff in the shop were not as helpful when my mum also a xxx customer asked for advice on her phone they were more interested in chatting to a friend who had come in and said thru could n't sort the problem .mike looked at my mums phone and took time to help her .he was excellent it was a shame the other staff let the shop down excellent service excellent advice and demo of new phone .did n't try to oversell me really happy with salesman and phone deal q1 the sales advisor was exstremly helpful and gave us many tips .q2we had no questions when we leftq3 the sales advisor explained everything perfectly the sales advisor was danny because everybody there were really patient and even with my old grandad they helped as much as possible even when he was saying things like `what did you say ? ` or `why in the name of hosanna are things so expensive these says ! ` most of my rating where high because when i had to buy my blackberry the service was amazing i had to wait long but then again i had to fill in forms sales folks took the time to answer all questions and find best and most economical plans for the needs of both my husband and myself .they were knowledgeable and proactive yet not too pushy .promotable employees - worth making it worthwhile for them to stay ! very good service but unfortunately a very busy day - overall excellent : ) in the xxxphone store i got excellent service and all members of staff were very helpful . nice friendly staff very helpful but forgot to explain a few points mark was very helpful and made sure i was on the right plan for me . one the most helpful sales assistants i have ever had serve me ! very helpful sales guy oliver who explained stuff so i could understand he told us what we needed to know .he found out information if he did n't know .so we could decide on which option to take .he was polite curteous and helpful .and smiled .can't ask for anything more . i was very happy with the service that i got !answered any questions i had !all round pleased with it !thanks all staff v friendly and helpful and gave excellent service thank you excellent customer care very good salesperson explained everything in detail the man that served me has done so before and he is very thorough and .explains everything well .he is polite and friendly too .promotion for him ! sales advisor dean in swindon branch was very patient and explained everything in detail .good advice given and very happy with the phone . very helpful & patient & courteous assistant called les .shop very busy but he gave us lots of time gave me what i wanted and kept the cost down . the guy selling me the phone was soo safe checked on bill monitor and you 're good value . well the service was very helpful and i think xxx is a very good choice for value not pestered by sales staff .not pressured to sign up for unwanted extras .given plenty of time to try out phone . outstanding service and customer handling from the sales girl good service found staff extremely efficient , even when their was a problem and very apologetic even when the problem was n't down to them .thank you . no i was told it included earphones but it did` t i was very satisfied because the lady that served me explained everything it all went through very quickly and easily i have been with xxx for two years now .i had a big problem with calls earlier this year but i was helped until it was put right so i am more then satisfied thank you . a little too much waffle .we were in the shop for over an hour excellent service received from ben .went in to look , to start thinking about changing my phone and came out with a new phone ! ! sales adviser was superb , friendly and thorough with explanation of how the port would cross over . yurek in the cheltenham store was extremely helpful .he made everything really easy and was very efficient .he deserves a special mention ! i was very happy with the service i received from employees of xxx very helpful towards me and pleasant the person i spoke to was very friendly and dealt with my problem efficiently i find xxxphone custoner service very good because i accomplished what i needed to do ( cancel my boss ' lost mobile ) quickly and easily despite it being after midnight . clear concise advice .good service at shop also . orange has a quicker and more coverage and some of your advisors are hard to understand . poor service in regards to lost/stolen all good professional , polite and resolved the issue it **** i lost my phone o contract no joy 8 for not unlocking phone and sim together therefore delay in using phone and 9 quick response in realising ur mistake overall the customer service is good . i thought the person i talked to was very polite and helpful he was not very helpful and did n't sound interested or empathetic with the situation at all .just sounded like he wanted to get me off the phone .i understand that lost and stolen probably deal with the same queries over and over which must be so boring , however i feel that all customers should all be treated like they are the first customer that has called that agent .just pretend to like your customers no matter how much you hate your job always seem to have people who cannot solve or no how to solve a problem , people who carnt speak or understand english wanted to know how to find the phone my son had lost .no help what so ever ! i 've always used xxx and have not any problems enjoy your network not happy the workers think they are gods gift .may be a peg down ur 2 would help 10 the advisor was pleasant but gave me some wrong information thus i ended up with a wasted journey to a xxx store on the wrong day . i'm happy with the way vodefone deal with me everything i needed was met the advisor i spoke with was friendly and efficient , provided excellent customer service . accent was hard to understand awaiting replacement phone for nearly 4 weeks advisor was rude !was miss sold a one net account very disappointed .do i need to go on . i do n't like pressing 1 for this 2 for that and so on because the last time we phoned you we were told there was not a fault on the line and there is and then told the phone i have was a rubbish phone and i need to go to 2g not 3 g u sold me a 3g sim in a non 3g area i was sent from one person to another.myproblem is not solved yet and we are considering hiring a lawyer to settle the dispute . good prompt service and clear answers cuz i was satisfied with every fink the advisor was very quick in sorting my query and updating my account very friendly and polite and advised me what would be best way to use my phone from abroad and informing me of costs so my bill would n't get to out of hand : ) bill to high expensive charges abroad my problem was fixed very fast and the man was very polite and helpful signal quality around the areas that i live let you down slightly that 's my reason for a six and the operator and the method in which she dealt with my problem was brilliant were not very helpful and cut me off also took ages and could not find my account i also wanted to ask for a pay as you go sim for a ifone 4 on your network thanks not happy about sending phone back via freepost problem got resolved and was impressed with the knowledge and patience of the advisor . the person on the phone was speaking with an attitude and was not giving me the right to be satisfied with his comunication .example .i said : i have n't even used any of my iou yet you are still charging me he replied with : well that is your lesson learnt for using iou the tone of voice he used had a lot of attitude and that has got me thinking about moving to orange so that is your loss i will be moving on to the orange network asap depending on the amount of money i have .as a result your service was non satisfactory and i advise you to give the job to another person who deserves it and will make your customers smile ............(the customer is always right) take my advise i have been continually in contract since 1999 .last night you turned content control on .i logged on to my account .it would n't let me change it and i had to call 191.191 was closed , i am immensely annoyed about you uncalled for and unilateral stance in changing it in the first place .the site i was trying to get to was politicalbetting.comthis site should not be subject to content control anyway .an absurd decision by you to censor it . 10 very satisfied no help .refusal to supply replacement phone following theft .point blank lack of help .very negative i found the lady l spoke to was most helpful xxx not very flexible between business &personal accounts i have not had any network since yesterday .when i called to report it all i was told was that there was trouble with the network and it is being looked at .it is so inconvenient without my phone especially when i am paying for the service and i am not getting the service . unable to upgrade handset although told previously would be sooner customer for many years feel not great service on this occasion and customer adviser quoted rules no real desire to help thank you no advisors do n't know why i am being charged for itemised bills .and ithe call was transferred thrice . dealt with query efficiently , quickly and politely well , this could take a while !i spoke to 14 yes 14 different people at xxx from saturday 3pm to sunday 11am and still my issue is not resolved , i was resorted to tears on the last phone call and ca n't describe how frustrated xxx have made me !my internet is still not workin on my new upgrade , i phone 4 s , and i ca n't use it for what it is meant for , surfin the net , please can someone sort it out asap as if not i will be taking this to the nationl papers no when the line manager who was supposed to call me back yesterday to deal with my questions i will answer yours . annoyed with error on online top up that told me no authorisation on payments but money taken from bank .subsequently had card rejected at shop as block on card due to unusual transactions . your advisor have me a credit to fix your system failures your staff were very helpful thank you michael answered my queries patiently , thoroughly effectively .i am slightly deaf and he was very kind . because the last person i spoke actually figured out what was wrong with my phone ! the first person that set up my 12 month contract was fantastic .the other people i contacted to keep my existing number were good but unfortunate that i had contacted them at a time too late in the evening to compelete ( on the 17th ) .today i contacted you but team i needed to talk to were not available ( sunday 18th ) , not to worry as i will call on monday .thank you . cos us are good problem not resolved felt came away without realistic solution blamed problem on internet provider fobbed off problem gt resolved straight away when i rang up etc excellent customer care service well done ! ! ! ! i am wanting to leave xxxphone having spent 2-3 hours with customer services today the situation is still not resolved .i cannot send a picture text or a picture attachment with an e-mail .as far as i am concerned xxxphone are not fulfilling the contract i agreed to .how could i possibly recommend them ? could n't hear the operator very well and could n't resolve my problem because i needed the warranty dept who were not there at wknd , will have to make trip to shop now to try abs resolve . no.you know the reasons , the telephone calls are logged .i wo n't be recommending xxx to any one i know i phoned about my picture txts that i couldnt receive .still not come through but it hasnt been 24hrs yet . not enough options to resolve the problem no service for over a week xxx was no help today as usual 10 . very satisfied because you carried out what i expected . helpful friendly advice . helpful ,friendly very helpful in sorting out a problem , quickly and with courtesy for me , who does n't understand phones i was given unhelpful infirmation very helpful but i needf to know how to connect to internet on phone answered all my questions the man sorted every thing out very good service , very helpful .a bit of confusion with accents but finally understood each other and i sorted out what i had called for . very pleasant service xxx take the **** you maxamise expense , my internet barely works anywhere why do i bother paying you for that service if it doesnt work , you dont tell your customers when they 've gone over their bill wish i 'd never signed the contract i hate xxx ! ! ! ! ! ! ! ! ! what do you think of that text me back no answered my question but was n't really very helpful in aiding me ' ! ! ! i was quite happy with the service very efficient & prcis answers no. too many questions now .just plain annoying .too much did n't really have to wait to get through wonderfully seen to very polite and friendly and my matter was dealt with very quickly although the staff were helpful it took 4 or 5 calls to rectify problem .h assistant was fantastic but problem was not resolved .have to call back tomorrow .so tomorrow we shall both know how good the service really is : ) i was satisfied with the adviser and feel my call was dealt with very well my query was dealt quickly and very well because you did n't help .you would think you would want to hang on to customers in the current times the adviser was helpful , but i really needed to speak to the phone exchange team , who are only open on weekdays . problem was solved which was great .did n't like a message being sent to the number i was removing .and did n't speak to a person was an automated machine your staff are very helpful and explain things very clearly no got the help i needed 10 because i had a very good service ,result was better than what i expected , the 3 & 0 made me seriousley want to leave to save myself the greeve endless mistakes over my account and bill causing no end of inconvience to myself told incorrect misleading information very helpful good customer service lady was very helpful and informative .query was dealt with fully . very helpful but the problem is still with the computor/ single the service was good but there is room for improvement . because i tried to get bmm called this morning and you still havnt got bbm working ... all i can say i have always been satisfied with u otherwise i wldnt have stayed with u all this time . was disappointed to be told that , in order to fulfil my enquiry , i would have to log on to the website , despite being told in a xxx shop yesterday that i could get my query sorted out over the phone .operator herself was fine though .would n't particularly recommend xxx as the guys i bought my phone from in the shop were very unhelpful when i had a query about reception a few days afterwards . i thought she dealt with my enquire rather well **** very good service and politeness called us back very quickly , solved the problem and was very polite the problem was dealt wit hby the advisor in a simple n easy way , and i was n't made to feel like i was incompetent prompt response polite knowledgeable and gave me exactly what i asked for including the price .asked a couple of relevant questions without being pushy .excellent . my phone still is n't working proberly and each advisor is telling me different things no because you never give me the minutes i ask for u smelly **** yuh scumbags ! ! ! ok no satisfied was told need a computer to collect any rewards ave got rewards using ma pne nothing said resolved anything being put on hold for ages .being put through to the wrong department more than once .being told its sunday , so not so much staff available . because the problem has not been resolved operator seemed unsure they understood my problem and after the 'fix ' i still ca n't add my bank details ive always been with xxxphone they help when got problems i bad customer service i was passed to 4 different advisors and then cut off , my issue was not resolved and leaves me feeling very dissatisfied with xxx and considering leaving and cancelling other personal and business contracts with you i phoned to get mms settings and was told they are being sent to me and i never received after wasting 25pence on the call i 'm in the process of claiming against xxx for loss of business becos the lady on the phone who dealt with my issue was polite , did what i asked and was a credit to xxx q1 would of been higher but as i 've had issue 's with my blackberry services it 's a 6 , q2 : was 0 as i 'm still waiting to have the issue resolved q3 : the advisor was fine but after two calls today to advisors after opting in to blackberry internet services yesterday the i still do n't have the services the last call was fantastic .great service .the previous calls .not so great . she was very pleasent and help full just satisfied was happy with service the reason why i gave such high results because there services helped out a lot i phoned the store in aberdeen ( bon accord centre - server- kayleigh ) and message assured they would contact me within 24 hours .they did n't ! )i was only given the 24 month option .i am dislexic and `was told and shown ) by x 's where to sign .i wanted an 18 month contract .i was conned into 24 months and that is ` totally unacceptable ` and to not bother returning my call .that is atrocious service the lady who dealt with my call was efficient and very polite .on my first call i was cut off .but the lady apolovised for this she also got me a better deal on my call time i have 3 fones on xxx and i dont think i get the service i deserve very friendly advisor who had patience and solution focused approach good service i believe my phone might be broken and i was advised that if/when a fault is diagnosed i might have to have it repaired and i 'll not have a replacement phone which would leave me without one ! ok excellent service and advice i still ca n't send or receive photos all my queries were handled and treated with care and outcome was satisfying my issue was not resolved and i am a busy person and ca n't be bothered to call back .just get my personal hotspot working on the ipad ! because you try and do your up most to help your customers problem solved with no trouble good service from english help desk , clear and accurate info . please resolve issues actually , you 've just changed the way i feel by asking one more question than you said you would .now i 'm irritated . satifacory answers to questions really helpful and excellent all round i was told incorrect information and my bill is still not payed when i asked a question , all i gpt was a tdtal negative feedback , andhave still not remiedid my query ...and i was charged , which i dont mind paying if prolem was solved . the lady was understanding n respectful so i have no complaints on her customer service skills .however my complaint is with regard to xxx n the shocking way they remove things with no notice or communication n your poor respect for customer retention . q1-would recommend xxx on the whole but room for improvement eg sometimes text msgs are a few hours late and more recently nearly a day late .q2) have forgotten what the question was ! ! !q3)my query was why iwas n't allowed to top up after i ran out of credit.this was extremely inconvenient as i was housebound with sciatica and i live in the country not near shops so i couldnt get top up voucher and needed credit to phone folk to get me provisions etc . what one was rude i think putting the phone down on me second was polite but problem is still not solved i must wait for 48hours but already told him this as been done so i will have to wait and see later in the week i got exactly what i needed to know quickly and no faf with anything else i did n't want . no by taking away my paper statement and not replacing with email statent or text notification of charging amount you have effectively disenfranchised me .this is a deliberate act and i regard you as the worst form of company .even your own call centre staff cannot defend you . purely personal in that i have to wait to get my ipad x the person on the fone was very helpful n understanding . you would have got 10 for all three however i was given wrong info twice the business tariff i should have been on where my minutes are used up as if i was in the uk has been messed up since last september .now unable to put me back onto this tariff as it has been withdrawn .tried to force me onto passport for business use which was unacceptable and they are now trying to put me into one net .considering cancelling and moving to another supplier who are business friendly not very happy with respone , operative didnt know answers poor service from xxx poor explanation of problem but advisor very pleasant .my service was changed without consulting me . b.cos they r always polite an helpful so they put my mind at ease n|w if u dont mind im goin 2 enjoy my roast dinner i got cut off no one rang back & my query was n't dealt with the people un the store let this company down ! good simple service no the new phone i got will not pair up with anything with bluetooth to send and i ca n't get any picture sent to it certainly , i wished to increase my friend and families plan to six .the young advisor did n't know what the **** was going on .i was on hold for a vast majority of the twenty minutes it took her to cancel my plan ( much to my horror ) , create a new plan and then inform she did not have the facility to re-input my original numbers , nor could she input the new ones .i was invited to ring 34444 , input the information myself , and left for two hours before i was able to use the facility !sorry but overall , it was **** .crap operator (unsure what to do , how to do it , and when she did something , unsure why it happened ) .but why can you not just add two , numbers ?why call the operator , to be told they cannot help !crap ! i was 2 years with company and they didt offer for me any good deal to stay and top of that my interet for past few weeks didnt work .i payed so much money evry month so disa 10 because the woman i spoke with was very polite friendly helpful and professional top marks as i was helped within seconds of my call and it was sorted the advisor was very helpful and explained things clearly . mistake was xxx 's .it took forever to get through th automated system .did explain but could n't fix the problem . because they are rbbish disatisfide nine customer service team was very helpful an cheerful i was talking with a handler , and i felt he was agressive and rude , as a customer of xxx , i very much thought his tone was inappropriate .thanks great service . it has taken months for this phone to work abroad .everytime i queried it in either on the phone or at the shop where i got it was never resolved .the person who dealt with it today was very helpful and is going to send me a new sim .in all the previous queries none of your staff could see the phone was blocked from making calls abroad .sorry but i am a bit of a technophobe . because i felt that as a customer of over 5 years , with a business contract and 2 personal contracts within this household the level of customer service was unacceptable .to be told that i had to go into a shop to have the phone fixed , which incidentally i have done and as the phone ironically was receiving a signal at that time meant i was told to come back if it did it again ! , has been totally unacceptable when i know that you could have sent a return envelope for the phone to be looked at by your service department .which has happened in the past !this most recent episode has meant that we will be looking very carefully at our provider when the 5 xxx contracts used by this household come up for review .i look forward to receiving your response by return . my query was not solved at all .the it specialist kimi was n't helpful n sounded off on d phone ... that is four questions ! i spoke to 2 ppl today .these are the rating regarding steffi robinson .she was amazing .the rating should actually have all been 10 's .she helped with me query and corrected the errors made by the 2 ppl that helped me previously .she helped me to get a plan that suited me much better and thought of other things that would help me too .she noticed i was being charged for extra services on my account that i was not using and took these off for me .she seemed to know about different plans etc and was very informative .she was really helpful .very good customer experience coz of her . as i phoned today my daughters blackberry is 2 months old it has broke al i got was take it in because you are very helpful in every way . the lady i spoke to on the phone was very polite and helpful and sounded confident in the information she was giving me no steph the adviser today went to alot of trouble looking into my questions and explained things clearly and if i didnt understand , she took the time to try again.a very helpful lady thank you . it was a good service 8 advisor helpful and polite .5 problem still not resolved .5maybe would not recomend xxx because of staff in local xxx store very poor customer service in the past two year , and all the people i have been speaking with not being of any help as not able to resolve the issue !always promise they will call back and follow up on things for me , but never hear back from any of them !appalling v helpful , quick results good call , the automated system gave the wrong information but the person was very good . because , my problem has resolved efficiently and i am satisfied with the service been given by your adviser . my enquiry was't solved because it was explianed in full detail cos i got good service the chap i spoke to today was very polite + helpful . my data still does not work after two days the problems with my phone have not been fixed and my last call to xxx was cut off ! the lady was helpful and friendly making my call to you pleasant and stress free the advisor was very helpful in explaining my bill to me but it would of been helpful to send me a text to tell me i had overspent my limit on my plan due to the call centre advisors not understanding what the problem was after several calls made . i called and my phone got cut of i was not called back , i then rang again was on the phone for about 15 minutes then was re directed then i got told to call back in an hour , and i have been unable to make a call and go on the internet all day . problems not solved the adviser was good and sorted out my issues , really helpful everyone is polite and willing to help and explain . did n't solve the problem just told me to take batteries out well i still ca n't get onto the internet but other than that it was good because i now have credit that i did n't have befor i m surprised that i could not get the service i needed , all under one acct .my package is said to be non compatible to add xxx international !i find that to be rigid in today 's market where everyone is trying to upsell and u are actually letting me consider looking for a service provider who can provide me all under one roof ! new phone faulty .told to go into store but as 3rd person today with same complaint and bought online told needed to call cust services to arrange replacement.got cut off 1st time then told had to pay for an am delivery .stated i would not as phone faulty , told would be free just this once .no info given re backing up contacts , diary etc as girl seemed in hurry to finish call .no apologies given for inconvenience and still trying to find an answer to my backup query .this new handset had better work or will go elsewhere . the guy was quick , to the point and very helpful as always . systems were a bit slow and was left on hold for a bit too long .overall service was good . call handler seemed to laugh and not rake my call seriously . excellant customer service , very polite and friendly the lady i spoke to was very helpful and informative . everything is fine , no big problem very satisfied overall with xxx 10 out of 10 and tick all the right boxes for me the 191 advisor was very helpful , honest & polite and explained to me there was a poor xxx network in stockwell which is why i could n't get a line or even contact xxx until travelling to victoria .i have just moved to stockwell so 10 for him & 0 for xxx .this is a company phone & i need to be contactable evenings & weekends .he told me in the meantime i need a booster box .i will be in touch .we use xxx because work takes us all over the country & we choose to pay for a reliable signal .shocked to find difficulties a couple of miles from central london ! i rang twice today the first lady didnt sound very happy on the phone i did not like it at all ...second lady was well manored and very polite first call she had ni clue .she spoke like she couldnt be bothered and her knowledge was awful .second call the girl was helpful and kniwledgeable and fixed the problem the person in the store when i took out my new contract promised to cancel my other line and to reduce the cost of the second contract which runs until july .he told me that they were not meant to do this any more but he would because of the issues i had had.this has not been done and i have .realised that i have been massively overcharged .the idiot in the store has apparently made no notes on this and so the inference was that i was making up this somewhat elaborate tale .i could not speak to a manager because they do n't come to the phone however i can be rang back in 24 hours when i will be at work so it will be inconvenient .your processes are appalling and i am disgusted that the call handler attempted to suggest that this was my fault as i should have realised in january .in january i was expecting a large bill because the first one always is .in february my grandmother died so i had more important concerns .this whole thing is absolutely disgusting .i would never have needed a new phone if the one you had provided previously actually worked .i am so angry and frustrated at this nonsense .the problems with my phone have been ongoing for months .it is ridiculous . friendly and knowledgeable because you asked 9- i like being on xxxphone and the v.i.p deals like getting my titp ticket ! ! 5- my query was n't solved but i was persuaded to stay on xxxphone ! ! 10- the man who i spoke to was very friendly and helpful just took longer than i thought i 've phoned and asked for the internet settings to be sent to my phone and they have not friendly advisor , promptly dealt with my querey certainly .i have called a number of times over the same issues - primarily trying to understand the reasons behind my account being registered as a business account in spite of being an individual .additionally , since signing my contract i have been unable to view my bill online ( nor can i use the app ) .i have called to try to rectify this a number of times but with no success .i still get the message ` content is not available at this moment ` - it 's never been available .then today , i discover ( due to a high extra charge showing on my text of usage ) that i was not registered for xxx passport in spite of this being one of my main reasons for switching back to xxx .i was told there was nothing that could be done about the extra charge unless i return to store ( 25 miles away ) .this was an error made by the store on registration that i did not pick up before going on a week holiday in france because i had no online access to the bills , and still do not ! you have saved me 12 pounds per month .which is a saving of 144 pounds per year .and the service was polite and professional and helpful 0 because the problem still not sorted always been with xxx but not sure i ll be staying with you for much longer great service x i keep having the same problems and no one can explain why ? generally happy but always room for improvement i 'm a very satisfied xxx customer . i knew what i wanted when i made the call .the advisor was extremely good , but i felt as though it took him some time to conclude the best option for me .his 1st suggestion to me , i knew , was not the best option available .i felt i could have been mislead . ten nascar service ni cause i had a problem with phone 3g coverage in my area and they tell me i live in a bad area that 's why i ca n't access internet unless i use my wi fi when i 'm home , i have been paying for data package on my tariff and whats the point if i ca n't ever use it as no coverage in the area i live in , why was n't i told this when i took out the data package if you check my bills for the last year you will see i have been paying for data and it 's never been used so total waste of money the man i phone spoke to was very helpfull polite the problem was easily sorted out told me his name was norman and that was untruetold me you had cancelled your 70 day upgrade policyand charged me 35pounds for a earlier upgrade when in fact it still stated on a phone message the 70 day policy was still up and running i was told the 18th march and i feel xxx have renaged on that agreement i still have the dates you gave me to say i could upgrade when i rang today the customer advisor i spoke to chris was really helpful i was cut off and was never called back . product delivered faulty .replacement not in stock .delivery only available during working time and repkacement department only available during working hours my enquiry was swiftly dealt resolved because my issue has not been resolved and your adviser was difficult to understand only enquired as to the status of my new contract with xxx .the advisor was curtious and efficient .(y ) 4 they are very polite i was passed through various advisors , i waited over half an hour on the phone , i had to ring back the next day to get it resolved the advisor had a script and could n't offer a soution because xxx policy did n't allow common sense to prevail . devices was great took a while to get through once you new which numbers to press but sorted problem once answered the advisor i spoke to was rude , miserable and unhelpful , and xxx in itself i am not satisfied at all in the over rated over charged bills i receive every month . bad communication , poor customer servicd and finally not being contacted when i was promised a call back from a manager as the serive i get is brilliant : ) all i wo n't is to view my bill on line but according to you i have already registered under another number .i have had this number for over 5 years why ca n't xxx re set it !if you do n't wo n't to send out paper bills anymore then make your website user friendly yes i was looking at getting a additional ipad and the help and sales service was extemely poor and i hope im not going to be charged for that multi media reply to you . quick service and good customer care good customer service as always . always good service from the business centre very good service i went into a vinaphone shop and registered as a bt worker to get a discount every thing i needed to know i got the answers i wanted look into it and you will see having to ring 7 to 8 times then 9 days later a manager calls to say thay unable to find the recording of my conversation which would have proved me right instead made me feel that i was lying .not good customer relation to be honest i do n't have enough time or enough text 2 tell you exactly what i think about ur so called customer service .because at this moment in time i 'm considering changing my service provider ! ! the women didnt hav a clue wot i was goin on about .had to explain about 5times .was a waste of time phoning . fast and helpful thanks because ive been calling voafone with that problem for a month and no one fixed it until yesterday the operator was polite and understanding i go back to see the same sales advisor called aj who always gives outstanding customer service and has good knowledge of phones etc . took 3 separate calls to resolve problem excellent service and excellent response from the guy who took my call i got what i asked for excellent telephone manner & satisfactory outcome was a pleasant young lady who was very helpful to my questions that i asked her . the advisor i spoke to was well trained and was able to deal with my call quickly , politely and to my satisfaction well when i have 2 contracts with you already and my daughter has a 30 pay as u go contract and i wanted to put her on a 2year contract pay monthly contract i thought you could have offered me a better deal than you did a very disappointed loyal customer .many thanks paul thrower the person was polite helpful and understanding person not knowledgeable , poor listening skills , trying to bat me off to a website .added no value . good service :-) new phone needed help to use it thanx i still havent resolved my reason for calling , i changed my mobile and kept my tel number , but have just discovered i cannot receive photo of my newly born great niece who was born today , i followed instructions an as far as i know i now have to wait on a text on the next procedure which ive been told can take up to 24 hours .im not very technical minded as im an oap , so until ive gnt my problem sorted i dont think i can in all honesty give my opinion on service received , which i will gladly do when my problem is resolved .i have been a customer with xxxphone for number of years and have no qualms about the service ive received in the past . i work for t-mobile and i have never received such great service from the call centres , plus the waiting time ( response time ) was very quick : ) simple query handled well . slow service , long pauses with no idea if still connected , very difficult to understand the advisor 's speech , contrary information given to that of xxx advisor in shop .still not email connected ! ! ! 2nd call similar ending with being told i had to connect by myself ! ! still not connected . iv never had any problems with you his advice was simple and correct mast in this area has been down for 3 weeks , l had to take train to london to see my brother after cancer surgery because no signal on phone no prompt service and direct answers .though i feel the service should b free . given this is my third call in three days with unresolved issue either staff not able to do what they say they have or your it system is failing .sort it .trying to spend money with you and not able to . my ratings are n't just for me but my husband too & the respect you show your customers treating us like we matter rather than just someone who brings the company in money .so thank you . i was put on a hold a few times while be transferred around and kept getting transferred to the wrong dept .the rep said they would call back in 10-15 minutes but it was over 30 ! xxx are rip offs problem not yet resolved .may have been sold s faulty product .need to revisit shop . was very impressed with the speed and how helpful the man was because blackberry is really good and i just love xxx : ) dissatisfied with you the adviser was very patient and very clear in their response and reminded me that there is always help available in the form of the customer service team thanks again i am 60 and not great with mobile phones well i was annoyed wen my network went off but i 'm happy now thanks xxx issue was not sorted plus needed options on price plan usage plans ,but did n't ask due to lack of confidence in advisor . operator good tried to find out info and kept checking with colleagues but because no manager on duty .and some info wasnt accessible to her she has arranged a call back .with more info and stock level and when things will be in stock .we are comparing prices with orange service so time price and availability will be deciding factor if we stay with xxx month after month you keep charging me five pounds for purchases i have no knowledge of any purchases and each month you agree to credit it and promise to stop it happening .your person today said it was my fault but could not say why and refused to help i am really fed up with xxx and will look to move to another service asap well pleased with sevice .never had problem .lady on phone really helpful that 's my view as always total lack of understanding on xxx behalf .the fact you mislead your customers with false promises the fact that when a compliant is escalated it is never followed upon by the operational management that you request the complaint to handed to . i still do n't have all the information to resolve my query so will have to call back or go into a store .should have all the necessary info after this call your contracts are too expensive , i would have like to have stayed with xxx , however , carphone warehouse and o2 proved to be the answer .also not satisfied with the conflicting information on cancelling my contract from two of your rep 's .you seemed to make it easy to start a new contract but complicated to cancel , i wonder why ? the operator did his best to help me with my problem hopefully his advice will solve my unhappiness with my phone great service ! very helpful and polite easy to deal with you solved my problem very happy spoke to 3 different people and they all gave me different information .non of which helped . i always get a great service from you .and the staff are realy helpful 5 was n't help full i did n't understand about sum of the things he was saying .n i got the impressin he wanted me off the fone as soon as possible because i 'm happy with xxx a very good and efficient service the reasons are because xxx are the only company that i know that does n't give any loyalty bonus away to loyal customers . i love xxx .the advisor was helpful and did as i asked good service got good attention because the service i received was very good total honesty . . i hate been .flgiv.a pho e that does t work .a d i ha e been sold the wrong product i was told that i would ha e 6 .months .free music download but was just told it does n't .exist .very disappointed i think the scores explain ! the advisor was very blunt and used an unapropriately aggressive tone of voice .i 've been mislead with the date of my upgrade , and after 5 years of loyal service with xxx , no sympathy to the situation was given .therefore i 'm likely to look else where , come the end of this contract ! generally very good but one person 's accent hard to understand and they could n't help with 'phone functions giving me samsung 's no .samsung were not very helpful . lloyd my advisor was very friendly went out of his way to help .advised and solved the issue in one call .please reward lloyd from a greatfull customer .i normally dread dealing with a call centre , if you recorded the call i suggest you use this as training material .rgds paul t i work for xxx 8 the man i spoke to was really helpful and gave very clear advice and answers : ) have been a loyal xxx customer for a very long time and as a company found you completely inflexible .i understand i am in a sim only contract but was willing to pay a larger monthly tariff and be commited to you for a further 2 years i was turned down hence my scoring of 0 and i am sure one of your comptetiors will be more than happy to take my custom .q2 very dissatified with the explaination i was given as to why i couldnt get an up grade .hence my mark of 0. q3 .altough the adviser was ok i felt he could have done more by talking to his supervisor which might have given me a different outcome hence my mark 0 0 they where helpful experience when i have dealt with xxxphone in the past no very good help in sorting my probems out excellent service my call was dealt with efficiently i 'm abroad for some months and this is my only way of communicating with home .i 'm also a techno idiot and panic when it goes wrong .your staff member dealt with me kindly , with patience and with understanding - as well as giving me clear instructions to resolve the problem .thank you . pleasure i found it satifacrtory very helpful .polite .got exactly what i called for .non argumentite lady despite ve fact my call was a complaint i was not able to speak to anyone that had authority to resolve the problem the reasons for my ratings is because xxx do n't give you as much help than you need and because you ca n't solve the problem there and the adviser who answered the call answered the call and done as much as she could of done despite arranging in advance , no reception in africe when users of all other networks were fine !rendered my phone useless . nothing was solved , this is the 3rd time i have called to sort this and have got no closer ,the person trying to help was was useless and talked over me and down to me as if i was stupid ,in the end i hung up and am in the process of finding a new service provider and ca n't wait to stop using xxxphone and will also tell all my freinds and family about my very disappointing experience ,this is not the first time xxxphone have let me down and i suggest u put a lot more effort into your customer service instead of employing monkeys ! ! ! because im i a new customer and they helped me to understand my tariff she was so helpful and polite .she did n't speak find to me and spoke to me with respect it 's good as a client for many years and with big account how is possible that i can get a replacement for my phone that was stole last night also i have 2 ipads and want to get the ipad 3 and i ca n't as visa phone does n't allow it ... i am very disappointed about the service .... after 25 years as your customer you were not prepered to offer the help i feel i deserved i cudnt receive texs and i was gtin annoyd .wen i rang up the advisor was very helpful and went thru the procedure of wat i shud do very patiently , and i startd 2 receive al the texs . 1.the call per minute is expensive mainly international call 2.i toped up several days ago and did not get any cridet until now felt a small loss in connection but it was my headphones fault other than that it was excellent service the lady who handled the call was polite & willing to seek out information to help solve my problems .but the service outage could have possibly been conveyed to users within the area earlier . so much red tape .asking me questions about the account that are nearly impossible to answer .i understand that the person was only doing his job . good service yes i finally got somebody who knew what i was talking about and it got done its working perfectly just now but it took a while to get the result it could of been done better with xxxs .integration with ps vita ,but thanks anyway much obliged . . happy with the out come and service the adviser was polite but did n't have the ability to look at the issues i can see on my bill when i go online , so therefore could n't explain or help me . 8 i was asking how to return the ipad within the 7 days of receipt and they recommend to take it to xxx shop . please get my presentvequipment linked for emails then your ratings will go up they were just ready to help was n't sasitisfied with results 10 the query was not resolved , now having to go back to the vodophone shop for the second time to try and resolve the issue after phoning customer care back and being put on hold for too long after getting throught , talking to the first person then being put on hold again , then have another member of staff to speak to and have to go through everything again , so should be a 4 not 7. staff were very willing to help though . because your the best once i got through to a human operator she answered all my questions very helpful and sorted my problem straight away still not able to connect to server i never got the answer to my problem my voicemail still does n't work i had already tried the options i was given it was a total waste of time . got the info i wanted mohammed was very polite and helpfull .thanks im was happy with the way i was dealt with as a customer and the quick response and the way the lovely lady dealt with me . fantastic customer service and client understanding ever since i joined xxx .highly recommended .kisses xx my new iphone is having problems and i have has to arrange a replacement .i thought because of the hassle and trouble that i am having that i would either be offered a new phone or some sort of compensation .hopefully new phone will not be as troublesome . the adviser was very helpful , polite and did all she could do to solve my problem , brill always friendly but not pushy thay give me info to set internet up and its still not set up because the advisor was the most helpfull and compassionate about the issues i 've beeb having swift and friendly response to query poor service from people who simply had n't a clue what they were talking about and were uninterested in obtaining the facts .very very poor well deserved : ) i had to speak to 2 different people and only the second person told me that it would take two to four hours for my bbm to work . he was very helpful not yet got all the information i want advisor was polite and very helpful very happy with the service have problems with my daughter 's htc contract phone .i was told to ring htc .i actually asked if the number i had been given was a premium rate number & was told yes .not good . awful awful customer service ! ! ! crappy rude advisors !unhelpful unkind extra unpolite !they dont even know what they r doing !waste of time cant wait to end all my contracts ! ! ! handler good but problem ongoing and not resolved 10 being most satisfied with xxx over my previous contract & never feeling pressured by them so i would recommend to pals .& family . .the query was a lost phone so i think xxx are limited to what they can do . . & thirdly the connection was not brilliant when i phoned and kept breaking up ...but i was happy with the end result. . effective and efficient service delivery .brilliant .am interested in gaining employment with xxx .could you please send me an application form , please .39penllech walktop valleynottingham ng5 9hq coz always been on xxx and had no problems verry good and help full friendly manner and good customer service , offered to replace faulty phone immediately i should have been told before i signed with xxx that i cant get talktalk emails good experience all round . my issue could n't be resolved hence the score but the advisor was honest with why xxx could n't resolve it . my issue was resolved with no problems , it was a quick , friendly and efficient service .cheers lads ! friendly operator good customer service , friendly easy to talk to man .x i love xxx !there the best company ive been with !the lady i talked to was very helpful !an told me everything i want to know . the first person i spoke to had to continually speak to the account holder although i have had access for years it then turned out he was looking at the wrong screen after further arguing with him he apologised .the second man i spoke to was very nice and resolved my issue . everything i needed to achieve i achieved av been with xxx for 15 years help ful excellent advisor dealt with my problem xxx r two faced and **** rite liars as a very **** mobile network ! all good .prompt response and hopefully have solved the issue . my phone is working ! ! i need to speak to a person because ma issue wasnt resolved , the service i recived was shocking and ave still gt the same problem as before about xxx taking my money and nt knowing about it , think it is time 2 change service provider very prompt response to problem , resolved within a few hours good service the advisor was helpful but im still waiting for my pak code . adviser very helpful with all questions answered them truthfully and efficiently because she was polite and nice too me she explained it all very clear didnt seem interesred in sorting the problem they dont solution my problem no not happy the way my query was handled by other people on sat and did n't got any update despite commitment for delivery and which spoiled my special occasion .on sunday the member was very helpful . polite , and efficient and pleasant manner happy wrong information given .changes their mind once shown guidance from xxx website .unable to resolve issue .advise to email customer support seemed to answer query well but untjl new sim arrives and all works well on new phone cant say 100 % but seemed very helpful and informed . xxx are being very disappointing .changing their mind too much and nothing for loyal customers . the operator on this occasion was very helpful and understanding of my signal problem .i made a call on the 14th of march at around 7.30 and the operator was not very helpful .even though she could hardly hear a word i was saying and had to call me back several times due to my phone signal issues , she still denied that there where signal problems in my area gu307rx .surely this is a contradiction in terms and a case of ` computer says no` .this is not the attitude that i would expect from xxx who apparently pride themselves on customer satisfaction ..... ? to add insult to injury , whilst being put through to the operator who eventually sorted my problem out , this time( she was very good ) someone answered the phone and began laughng at me and then hung up the phone .as you will see from my account notes this is the second time this has happened to me ! once again very , very poor customer service , twice . dealt with quickly and efficiently the adviser was very helpful and understanding to my query and also very polite and dealt with it all very quickly so overall really pleased ! i am happy that my problem has been solved my fone is not lettin picture measage throught i through u were very helpful but i have a few problems the problem got resolved quickly excellent service because you didnt do what i wanted done xxx have always been good and i have been a customer for some time , on this occasion my wife contacted you about her phone that was recently stolen , to get it replaced we need proof of purchase from yourself , this apparently can only be provided if she asks in writing ( find it strange that it ca n't be done via email in this day an age ! ) this will obviously delay the replacement , the person dealing with the call did not come across as too bothered and could only direct her to the xxx website for details of who to contact . not able 2 listen and do anything and bad attitude i have never been able to solve a problem with xxx on my first try .every person i speak to gives me a different excuse .if i were n't on contract i would most definitely change provider . all round good service . i was satisfied but i got cut of pretty quick , not really a problem . not happy with the options given to me i have been a good loyal customer with xxx and expected a little more help friendly , good customer service , quick and easy 7 cause good cause you can pay late if needed not a ten cause bill are always very high .both 10 cause staff are always very polite and all speak very good english read the notes on my account becous my quarie was not answer .my xxxphone family is not working .an th money was taking frm my account . the advisor was very helpful and dealt with my query efficiently the person was very polite and helpfull completely unhelpful nothing resolved because i ca n't use my phone to ring out or accept calls when iam at home ( ie ) ip2 8ta but i can where where else so if you can find out why i would be very grateful the adviser did not solve my problem , i am very dissapointed and i was told i am going to get call from the manger and i will be waiting .i have called before to costumer service and i did not get the right information i should have got , i wish i had not joined to xxxphone as my friends get better costuner service from other networks . im satisfied with ur services very pleased with service overall , needed to resolve a roaming query .had other half call from uk, only semi-confident it 's been sorted . was happy with advisor . the advisor was very helpful no the lady i spoke to was very polite and very help full the young man was helpful and chatty , with my problem resolved i was happy and made to feel comfortable at the same time .? extremly helpful and sorry 4 the mistaje a drunk shop assistant did very helpful as always very nicely spoken 2 and quick my ratings are because i have always found your customer services very helpful when ever i have used them thank you well it was a very quick change over and the person who answered our call was very patient and helpful i called three times and three times i was disconnected before speaking to anyone .the issue i called about is still unresolved .i will have to try to call again-very frustrating ! excilent service i think it was goodi wasalet srtthis out so quick andi thought the advisor was very polite . good service no the advisor that i just spoke to seemed like an honest man. when i upgraded early in 2010 to a new phone i was n't told that my new phone contract would carry on , plus the remaining months left on my previous contract .i now have been told that instead of being able to upgrade in june , i ca n't upgrade until november .for this reason , i will be leaving xxx at the end of my current contract ( that i have been with for approx 6 years ) for a different network that fully discloses any changes in my contract . got bad advice in shop and on phone on help complete inability to resolve my problem . cause your **** my internet do n't even work for **** sake only wanted to change my address from 71 ingleborough way leyland pr25 4zs to 8 worden brook court , buckshaw village , chorley pr7 7ub i was 10 mins past 8pm and the woman who answered my call line after 6 or 7 mins told me to ring back before 8pm . i had my phone stolen when i rang office was closed so i missed out on my free weekend texts etc no cus service after 8pm i lost my phone and called to have it blocked .once i found it i made a call to have it unlocked .this was supposedly done an it was supposedly no longer blacklisted .after 6 hours of still receiving no signal i went into a store and asked for advice .i was told it was all as it hold be and it could take up to 72 hours which i was not told on the phone .however on calling this morning i was told that a fundamental element had been missed off the process so that was why it was not working .i understand the original loss of phone was my fault but the excessive inconvenience was down to xxx .the advisers themselves were perfectly polite but both in store and over the phone yesterday they failed to notice the error that meant there was no way my signal would 'come back of its own accord ' .this combined with a lack of signal in my home means i will be looking to change providers when my contract ends in a few months . internet service did n't work automated service did n't work , then the man could n't help as the dept i wanted was closed !could n't pay my bill hence service cut off ! i could n't understand why i could n't pay to upgrade early when i thought i lost my phone .also the advisor offered no alternative advice knowing that there is someone on the end of the phone when you need them and the imediate action they take so that no one else can use your phone to run up a bill when you have lost it just gives me and maybe lots more people peace of mind ; ) i have been calling for 48 hours trying to get a problem sorted , its cost me 20 pounds in call charges to 08700700191 to get it sorted !not happy with it . the first call was cut off after being on hold for 20 minutes , on calling back this morning the adviser was off hand and did n't seem to care and i was just told to go to a xxx shop .i was left feeling disappointed at the lack of interest and that my business did n't really matter . i already did .and i am extremely busy now not helpful and not enough rewards i was out of service for a few hours ... could n't make or receive any calls .when i called up your customer care service was apparently closed ...so my phone was out of service and i could n't do anything until this morning .i am paying for a contract an expect a service that runs 24 hours like t mobile does .the person i spoke to julie was trying to be smart with me even though she knew i was distressed .my contract expires in may and i plan to terminate my contract well ive toppted up 15pound this month or even more and i stil havnt got my free texts they could n't help me coz the main offices were closed and igot through to lost and stolen extension .pleasant person on phone my request was resolved easily and quickly with no hassels every time i top up ma credit goas uick i dunno why but can u put 5pounds on ma fone staff member very quick and helpful smooth service no issuses yous are **** pleased with the service i expect 24 hour customer support what i wanted done was and with no problem my sons phone fell out of his pocket on the train .an iphone so i figured that if found it would not be handed in .so asked if you guys could track - not something you were prepared to do .the police have recovered the phone following a tip off .had the phone been tracked this could have been recovered sooner and could have been lost for all time had we not had a lucky break . well i lost all my data on my iphone doing a update and noone could help no ive lost it all i 've been with the network for long and never had a problem .the call was quick and efficient . man was very helpfull sending my setting etc she listened and was very normal , not techy jargon city and when i said ok i think that 's fine she said that she still was n't happy as something did n't still seem right and wanted to make it better .she then magically made it all work - some problem with the settings not picking up signal or something - it was almost like passing your phone to a friend who wanted to give it a quick once over as a favour .very happy . been with you 25 yand happy with your offers and services not happy happy 9/10 no just nice guy polite professional he deserves a promotion i understood wat was explained 2 me and the lady was pleasant in how she dealt with me i am working in australia so was n't able to resolve my urgent query until the uk customer service desk opened at 6pm .surprised that there was n't a 24hr service . the service was really good but i 'm still unsure about the phone that we talked about . i have ask for xxx to contact me as you have miss lead and miss sold me not happy at all ! ! ! ! ! ! how un professional texting what has happened to customer service ! ! ! ! ! ! ! i found that the customer service agent , although sounding thorough in his work , came across very abrupt and left me feeling like he was in a rush to get through the call .overall , he did what was asked of him . i needed my kids phones stopped as they had been mislaid .this was done quickly and without a fuss by a friendly pd excellent service received you promised me two deliveries on friday and your useless courier made no attempt ( proven by cctv ) but said no one was present when there were 30 of us here on site .i have lost money and business due to this at a time when we are in recession and funds are crucial .you still cant tell me what time my deliveries are today if at all and i was promised a call back at 9am which i have still not recieved .disgusted with you . problem not solved , advised to email someone else who did nothing to solve the problem many thanks i have not yet received a response for the bill query i raised two days ago .i have tried to follow up with three emails but am still awaiting an email from the support team .also , the money has been debited from my account and i would like this resolved as soon as possible . not sure which call this relates to - lost phone handled really well , request for pac code handled well but not happy that i will have to call back at a later date or pay a charge problem not resolved however friendly person who i spoke to so i felt re assured problem would be resolved . i would n't tell people to go on xxx as there are better deals and the service where i live comes and gos .the person who i talked to was very polite and talked things through i was n't dealt with in the manner that i expectedand was `furious ` that the content-lock could not be moved without , first producing a credit card , which i do n't have ! and that my date of birth is already on my account ! ! ! regards : from an `angry customer . ` the customer services provider is usless and really rude helpful , informative and customer friendly - and spoke english ! exceptional manners and courtesies thanks dan was very helpful and reassuring on the phone the service i received in store yesterday was poor and i was thinking that i had made the wrong decision moving from o2 service is good sometimes need to explain things more the . info was wrong & call was expensive because i have had several probles with xxx espicially with help of details with my bill my query was dealt with very well and straight away . very good customer service advisers prompt efficient service excellent customer service barbara who i spoke to was really teally helpfull quick and effient . i asked about my internet not working and he put me on hold then cut me off very good service advisor did all she could but problem not resolved he didnt do what i asked him to do yet he took 25 pence from my phone for what you tell me and this is not the first time calling without geting any help i wonder why you employ people who cant do their job even in the xxx shops they cant help so it means all xxx workers dont know what they are doing .icant claim my rewards as wel even the customer service cant do it so who do i turn to i want a voucher from my savings please situation fully resolved ,given more time to pay monthly bill very happy with xxxphone and the service it provides and the quality of support from the customer services team very helpful very friendly , answerred all questions rapidly and i had many call was dealt with efficiently , the guy was polite and problem sorted . i found everyone that i spoke to very helpful because i was very happy with the service , and how i was treated , the lady was lovely , and was very helpful , so i was not disappointed in any way , requested printed bill 4 wks ago , still not received .told there was a delay ( polite operater but unsatisfactory outcome ) am somewhat dissatisfied with xxx 's poor sense of customer value .i was advised that i could go into a store to get a replacement phone .when i went to the watford , harlequin store they could not help .it feels as if the online store does n't communicate with physical stores , so having had to pay for parking and given up part of my sunday for what i thought would be a swift result , i am still inconvenienced by having to use a faulty , exchanged phone for another 24 hour period .i do not feel any sense of being a valued customer .the personnel that helped were good .but had their hands tied by procedure ! 3 overall very happy with xxx customer service had no waiting times and fast helpful responses a reflection of the service provided in dealing with my questions every thing wad ok your adviser was very helpfull but i am a very dissatisfide customer regarding the on line registration problems i have been experiencing a total waste of my time upgrade was ordered on friday with a monday delivery .i have organised some one to be in to sign .i recieved a txt this morning saying it is now tuesday this is not possible , poor service . q1 : nobody is perfect .however de adviser stayed focused , answered questions n solved problems . i am happy that my query got resolved quickly lady was very knowledgable .got to the crux of the matter as soon as we started speaking and then resolveds the issue witrh politeness , friendliness and professionalism because of your services . trouble w auto top up resolved op ws v helpful polite friendly ive always found xxx staff helpful and will go over and above what they need to do to ensure they solve any problems a customer may have not fully satisfied with the options provided very satisfied two calls to you , two very different responses for same query . the advisor was very helpful and knowledgeable and gave every indication of wanting to help very good service all quick and efficient . arranged for price plan to be changed to a more appropriate and cost effective one . i found the man that dealt with me sorted everything i asked of him . very competent and personable customer service rep adviser was really friendly ( recommend a pay rise ) , resolved query quickly and efficiently . your useless basically .if i had the money i 'd cancel the entire of my contract .your the worst network to be with . 2 can u contact me to discuss this matter just my honest opinion as always an excellent service from xxx coz uz r **** yes been with you over 6 years now happy with most of it but had one problem adviser tone and approach not helpful and rather short .not acceptable didnt know numbers . confusion with tariffs is the reason for lower scores , first advisor told me i could keep same contract with upgrade , second advisor told me i could not have unlimited landlines although when i spike to another advisor later about upgrading my wifes phone i was told i could have something similar 1000 landline minutes , why did second advisor not tell me this ?confused ! the lady was very nice very helpful and helped with everything i phoned for i wanted to pay a phone bill using the automated service but it just put me through to an advisor .i prefer not to speak to a person if possible . i found the person i spoke to both helpful and informative could n't answer my questions , evasive - tried to fob me off .also have reason to also believe guilty of deception :-( i 've been a xxx customer for 13 years and their service has been nothing but exemplary through out the operator firstly told me it was not possible to increase the ring time on a blackberry bold and then told me it was .she gave me the code and it worked fine . i have had an issue with my contact for 4 months .i do not think i will renew my contract .however the representatives are very nice .all in all i am not happy good service , friendly staff i did n't get any service u was expectingthe matter was n't resolved i was left somewhat digruntled with the explanation and no compromise was given i 'm in sales and i would never leave my customers like that ....they end up leaving and bad mouthing the service providerhope this helps ? will i get an answer back i wonder ? ? because if should not take 4 hours for a top up to go on quick , professional response .only downside was non-response to an email request in week before . u ask me 4 them silly lol when i struggled to put on credit on my computer the lady i spoke to was quick and made it easy for me and im very grateful for her help i found the service fast reliable and extremely professional .verity was so helpful and a credit to the xxx team x i was happy with the service and he felt with my problem because my bills always so big haha solved my problem , agent on the line was very nice and helpful ...it just took a bit long .... clear , prompt , courteous , cool and peaceful responses . no easy , quick and efficient .thanks good service this time .in the past customer services have been somewhat obstructive . only part of the transfer very helpfull he was very helpful and good customer service ! i only rang 2 do automated payment 4 my daughters pone this did not happen so wen i spoke 2 ur operator he at first tried 2 tel me i wasnt authorised 2 do this wen u do hav on ur records i am he was vy polite an friendly an quickly realised his mistake staff member was polite , helpful and promptly resolved my query really liked paul ; he was helpful and clear , passing on my issue for further tech support .apart from that , he was brilliant to speak with , really impressive . call was handled quickly and efficiently . good service and i am satisfied with the result . very happy with xxxphone xxxphone is a fab network efficient prompt friendly service had a problem an gent was outstaning with his help i asked 0871 numbers barred from being dialed from this phone 3 times twice i was told it could be done and a third time was told it could not be done i wont it done not happy going over the same thing i have been over before and now have to do it again to sort out my damaged phone .this is xxxs fault not mine yet again iam having to wait .thanks call went well and resolved my issue .operator was helpful and pleasant could n't have asked got more did not resolve the the problem no problem resolved efficiently very helpful in resolving my issue and corteous .had a different experience last week with an operator though .very unhelpful and didnt seem to be concerned in helping me resolve my issue . because i was told originally which was four weeks ago that my request for paper bills to be sent was dealt with , to find out today that nothing was done about it , hopefully this has been rectified yes !i travel overseas a lot with work and i wanted to open my phone which i bought so that when i am overseas i can us a local sim card to make local calls as its very expensive to us a none local card i am still using xxx when i travel in europe it 's when i am in asia and africa .this is my phone not xxxs so why can i not have it unlocked ? ? ? ? ? i was hoping to have this kind of a simple thing to have easily done online .so that was what made me feel a bit dissapointed in the first place .when it comes to the rest , i 'd only add that customer care can always can be better even if it 's good . the problem cannot be resolved unless i initiate back up procedures that i am not confident in doing . was a good service and good answers to my issues i alway ,s get good serwvice amd feel when i call that , matter is dealt with it will cost you i did not get ful info do n't remember the guys name but he was really helpful and understanding of my problems good friendly , knowledgable , english speaking operative xxx is all about getting more money for doing less they answered all my questions and were very helpful excellent costumer service .thankyou . price plan could have been discussed , options of being warned regarding going over planned minutes could have been discussed this is a problem that should have been fixed before .has been an issue for a week and still not fixed .i have wasted a lot of time on repeated calls and visits . ave been with xxx a number of years avent had to use customer service much but they always been polite an helpful keep up the good service the problem i phoned you with this morning was not resolved , even though i was told it would be .i now have to phone again .also , i was told yesterday i would be cut off even though i had paid two weeks ago , had to phone again yesterday .most times i would recommend xxx , but in recent weeks i have not been satisfied , and it 's not cheap at times . my ratings are based on my experience with the call . yes my problem still not sorted still can not send or received picture messages .beginning to wish i had n't bother upgrading .how hard can it be to sort this problem ? have i now spent one hour on the phone and my problems are no nearer being resolved very quick and efficient staff r always helpful .always sort out the problems i have with my phone . the service has gone down hill i 'm trying to get access to look at my bill on-line but for some reason the application does not let me get passed the 3rd screen where i enter my account number the customer service individual made a great effort to resolve my issue .she consulted with her manager and the two agreed my complaint was relevent and quickly resolved the issue in my favor .shr was extremely understanding and looked out for the clients interest . because the first advisor was incompetant , the second was fine issue resolved first time and quickly .the operator was very polite and helpful . no i have recommended xxx to lots of friends in the past & have been a customer for alot of years but right now i 'm having signal & internet problems .i have just renewed my contract but if i ca n't get any resolution i will have to go to another phone provider .customer service was very helpful . bad network and **** service i had thought of cancelling my 'phone .it no longer appeared to meet my needs .my problems were dealt with swiftly and efficiently .i now feel i have a much more user friendly deal . problem not solved . your systems are not designed to be user friendly . they are my opinions both agents i spoke to particularly natalie were very friendly competent and got me what i wanted . was askin about new ipad because i am very happy with your service thank you very much xxx fast efficient polite terrible experience , conflicting stories , phones cut off , i would love to cancel my contracts but ca n't afford to . i hope that what was promised materialises .he was v helpful compared with customer services dealings by email ! satisfied i made a lot of calls to rectify .a mistake in my address that your staff made when my phone was to be delivered and this was very fraustrating .but the lady i spoke to today regarding swapping my phone was very helpful and professional .hence my rating xxx is good . very good good assistant but passed on to another dept for a callback :-/ friendly , reliable , straight forward info and service . i rated 8 for xxx and advice because it was explained well but 0 because i could n't get connected to the internet . the person i spoke to on the phone gave me very good advice and were very helpfull . general bad customer service experience , still waiting for my pac code and it 'll be past the 2 hours promise in 10 minutes .the person on the phone was nice , but the issue is still unresolved so i need to call again. . quite happy with xxx happy speed of response 1 0 regardless of all call being recorded for training purposes not only do i have to chase u re existing issues but i always need to start from scratch each time .my sons phone went in for repair , is still broken and it 's taken 2 phone calls of .20+ min each and it 's still not resolved my call was handled , quickly , efficiently and professionally . did everything i could have expected no unlimited date usage available on this occasion i felt the advice etc was correct & well handled but sadly that has not allways been the case . you guys have always made things easy and it 's a nice change you agreed to send a new phone for monday & then i got confirmation that it would be tuesday .when i rang to query this , you would not discuss it with me even tho i ordered it as head . when my business manager had to deal with it , she was told that you had sent an ipad by mistake & until that arrived on tuesday , i could not have a new phone i had made it very clear on friday that i need the new phone on monday . my bills r costing too much as i left 3 network which my bill was always the same 21 pounds as u can see from call usage i have been on the wrong tarif from day 1 thanks chris i tried to top up $ 10 on friday evening but the line cut out before i could confirm my choice . i did it again but got a message saying u had topped up $ 20.i called straightaway ro get this corrected and a chap i spoke to was very good but unable ro refund $ 10.i was to call monday . i did this and was passed around finally being offered 9.75 refund. i objected as the problem was not my fault -after another age i still for this amount and a 25p credit to my account although i believe the friday calls 25p was deducted from my balance .ittook 2 calls and about 16 mins t o sort this simple problem out .itu the adviser was very good and polite but my problem still exists after multiple phone calls can you get someone to call me to discuss sorting this out please i spent hour on d phone friday nite an thought it was all sorted i work long hours an need my phone i woke up this morning an my phone was restricted due to my son s account an i could n't contact xxx phone as could n't phone out because i 'm a business customer and you have let me down i will never use you again the lass who took my call was very helpful and i hope she finally resolves the long running issue of me not receiving paper bills .your on-line account system refuses to accept my xxx number of 24 years !i am not confident . my reason for low scoring was xxxphone 's inflexibility in not being able to help me gain access to my voicemail because i was abroad ?in this day and age technology should help overcome any blockages and so we are both likely to find another provider never mind recommending xxxphone . i spoke to 3 people and everyone one of them told me different things so i could n't trust what they said he was very pleasant and helpful .unlike some in xxx i was pleased with the result too many questions ! eh ? ? ! ! the person i talked to was very helpful and polite . inot professional , not bothered to explain why waiting so long , making me wait 20 min , call dropped & did n't call me back had no problems with the service the fone line was n't very good , i could n't hear him clearly the lady did everything she could to help very friendly attitude and i could tell i was being listened to .felt my needs were being matched well with services that were applicable to me and things were explained clearly in a way that i understood .it was great to speak to english speaking persons as sometimes those whom english is their 2nd language are hard to understand , not meaning to sound racist ! i think i gave my reasons .i was disappointed that i 'd been given a plan , unrequested , which contained access 2 things i 'd never used before .as i was abroad i was unable 2 do anything about it until i returned .it spoilt my holiday .i erroneously assumed when u changed the plan , you would put me on something similar .obviously not .we had a crisis at home and i did n't dare use my mobile .so , used landlines .so ,had double expense . i do get good service from you most of the time both people i spoke to were friendly and helpful the adviser was friendly and helpful . the reason its so low is because you charge for the calls and ive called 4 times now and still did not get what i asked for .im not very happy with xxx right now and might have to look into changing network ! operator was really helpful i didnt use the operators advice because couldnt fine settings needed on phone but i managed to do it another way . poor uninformed service - problem unresolved .told to change iphone settings that did not exist and then told to take my issue to apple ! very helpfull and great knowledge so know what they are doing .very pleasent to talk to poor customer service , lack of understanding and no apologies or sympathetic views in relation to my query . overall xxx is great , but there are a few occasions when i take out a new contract ; that i had to sort out and clear up my monthly rates in the first couple of the months ; which it is n't ideal ! everything was good nice polite and very helpful with my sisters problem the advisor i spoke to was very helpful and new exactly what she was doing . she provided me with the answer as to why my signal had become poor . i got my problem resolved lionel was extremely helpful and professional and did everything he could to solve my problem . very happy with the help i was given the best advisor was effective and polite , very nice . he was quite off when i initially gave wrong address ( we own 2 houses so was unsure which was 2 use ) and then he took ages 2 get an answer 2 my query . excellent service from someone who knew exactly how to solve the problem i was having . from past bad experience xxx are a shambles and nothing but a joke and also rob customers blind ! ! ! ! ! xxx are too expensive there are cheaper and better price plans else where ! ! ! ! ! ! alex was so good , professional , polite , efficient , and extremely helpful . xxx have been really dodgy with my account in the past on a number of issues . payment difficulty because the lady that i spoke to was just great and very good at her job always good service advisor helpful but issue has taken more than 1 month to resolve .many things promised but nothing delivered .still not convinced i will get my money back . perfect service . . good friendly service good service problem with the sending picture message not working still enquiry was dealt with quickly and efficiently .very polite advisor , excellent customer service skills no excellent prompt & courteous service nothing but signal problems and i tunes problems i pay a large monthly sum for a phone i 'm very unhappy with had to change sim cards mess about with setting all the time and i never get called back when my signal goes and i loose connection i 've had diffrent handsets and have similar problems i do n't enjoy paying for a phone that constantly has problems i understand o signed a contract for the phone but did n't sign for constant problems i would like a different phone why do i have to have a computor to claim !i suppose it will have to be grow . - consider that i was mis-sold and mis-informed regarding a recent contract renewal .as a long-term xxx customer i consider that i have been sold a pup to put mildly !regards bob maynard pleased for the service i want a mobile number blocked so the person cannot get in touch with me .unfortunatly xxxphone cannot do this .not very happy about it ! overall ....good service ....slight hitch today but dealt with efficiently ! generally found xxx to be good at customer service .signal quality is rarely an issue .problems are regularly sorted out quickly . lady was very helpful the low mark on question 1 was due to the excessively long time i had to wait to get through to an advisor .the advisor was fine and sorted out my requirement within seconds problem was resolved good service all my answers were answered and the lady was very helpful and very knowledgable because my problem was dealt with quickly as i've already explained at onetime yous were one off the best networks available but as time goes on , yous have gotten worse , taking our credit before we get the chance to use it the ladies head phone was faulty so was hard to talk to her x quite satisfied thanks uk call centre , easily understood , very helpful & informative chap . that was quick and didnt have to hold the line for a century ! because the two people that i spoke to were polite efficiant helpfull and sorted my quiery with no fuss ... 0 my request was dealt with speedily and courteously order handled incorrectly ; call transferred to 3 call handlers none of who could resolve the issue .plse call to discuss .have been xxx customer for 15 years and never had experience like this before . very good custoer care notes should be on your system regarding the amount of problems i have had with your service . my question was n ,t answered or resolved . decent service because the customer loyalty not as good as it use to be . does n't have good signal in all places and xxx should be able to block specific numbers of being harassed instead of going through a whole process of changing your number but finally the lady who i spoke with was reassuring and helped me out with information because darrell gave me incorrect information , kept putting me on hold for long periods and could not give me basic information that i required .some of the information was not clear and easy to understand and i frequently had to ask for clarification . the advisor today was the only honest person i have ever encountered at xxx . i have had countless problems which i have attempted to fix numerous times .she fixed them all .it has taken me since november to resolve these problems .the only reason the first rating was not zero is because once problems are fixed it 's great . twice hung up on .every month for last 3 months i have to call xxx as bill is wrong one dept can not liaise with another .... strange that to say ur a communication company ! ! ! ! ! because the guy knew what he was talking about did n't explain things to well and could not give straight answers yes . very good service but not yet resolved . problem yet 2 b resolved ..u no . excellent service , quick and friendly very helpful & polite .listened to my request and acted promptly and efficiently .thanks because i think xxx are the best and want to have my contract with you again and not premier telecom . no really friendly advisor , everything i asked got clearly answered and quickly .very happy with the service . good to receive high quality service and speak to a person that is genuinely helpful . superb service quick efficient a friendly , effeciant problem still unresolved for 2 years !no access to phone bills since contract started !staff very polite but that 's not solving my problem ! i could not have wished for a nicer person all went well good service advised to cancel insurance and he said it was done .simple ! why do n't your managers ring back when i 'm told they 'll call back in 48 hours been treeted bad since last may !with phone not happy with but on your side i ca n't do anything bout it cause tied in contract 4 nearly 3 years thanks 4 that !will be interesting if i get any feed back off you ! ! ! due to level of customer service . the assistant was so helpfull , polite and sorted it out quickly for me after another hour talking to you , problems are still not solved , i have to go over the same story and nobody is able to make a decision . your delivery was on time and you valued me as a loyal customer when the ipad3 came out where you got me a good deal within a 2 year contract .well done very pleased with the way the man dealt with things today but over all i would never up grade again x its good x things were sorted and exlained when u get my bills right and i do not have to keep calling u it was good .plus that 's fourth question you cheat . friendly and helpful no. go away . because i followed instructions given and still have the same problem polite&efficient simple ! because she was very helpful because your the best network most of the time and polite:-) very pleased with service . i suggest that my answers are self explanatary .ask the telephonist and all will revealed . keep getting the same problem with my bill cos im not happy . i like people who understand what i 'm saying , also a good all round service .10/10 ain't had no probs with ya so far so ca n't complain i have fone xxx 4 times paid 25p for each call and request them to send me internet setting but they are not botherd now i am thinking about leaving xxx and go to relaible network . no solution quick and clearly explained very friendly and professional .helped with exactly what i needed instead of trying to offer me something silly . quick , helpful , clear and pleasant manner . i could n't properly understand the advisor because you charge extra and when we try to explain to you that this is wrong you do n't take to the consideration our answer at all print friendly service , resolved my problem 10 would mean perfection so no room for improving it was a dreadful experiance your customer service peopkje could not agree witih your exchange dept how to deal with the problem thank god for the lady in the bridgend xxxfon shop 10 query dealt with quickly and efficiently . very happy with the service the operator was most helpful + did their best to help .which was successful . very effient and pleasant staff the representative has been very helpful and deserves a 10 rating for question 1 .my issue lies with the cancellation department and it has not been solved instantly .this leads to an 8 rating for question 2. this is only technical and therefore the overall rating is 10 for question 3. the lady i spoke to was very helpful and extremely nice . happy with serv but feedback tiresome process surely 1 text enough my query was about upgrades and why my upgrade due date had changed recently .i was n't entirely happy that i had n't been informed by xxx of their change in policy .the advisor was both knowledgeable and helpful and i was satisfied with his explanation . friendly and polite assistance .veryhelpfull good service and staff 0 because my issue was delt with quickly i find it very expensive good customer service know one will take responsibility for my complaint and know one will call me back i was disappoined that i had to call to change the tariff as we did not have enough inclusive minutes on our price plan .i would have preferred as a business user xxx would have identified the problem and made me aware .the customer service that i dealt with was satisfactory once i made contact . the guy i spoke to was very pleasant and helpful he answered my qs and i tried the things he suggested and they worked !therefore 100 % satisfied . the adviser did not help me as he said i was giving him the wrong password .his grammar was terrible .i phoned xxx after my livechat to check my password and there was no problem with it !! the 8 was for xxx , the 2 10 's were for becky , who handled my query very efficiently ! incorrect info to me ref .freebie offer - even tho .i spend nearly 60 pound a month with v.phone . 10 advisor was good .dealt with queries well .but overall xxx are not giving me the service i am paying for . advisor was really helpful and efficient and sorted my issue .thanks . had 2 phones on an insurance claim in the last 2 months which have both gone wrong very quickly .upset bcos this wasnt the original phone that got broke but was recomended by a xxx advisor ! the advisor was very helpful , i have been with xxx for many years and have always been very happy with the service or anyone i have had to speak to . good adviser im very happy with the help i get can get a couple of people not very helpful but in all very pleased and thanks for the help i got 2day good service i was generally happy with the service on the 5th call .patrick was very helpful .the guy on the first call however was very rude . the assistant was helpful ,polite ,and her knowledge of your products enabled her to get my query sorted out without any fuss . good service doing exactly what i needed very helpful and pleasant advisor xxx policy changed so now have to wait longer for upgrade despite spending a large amount of money with xxx each month ! rubbish company i was very pleased the way my query was handled staff polite and more helpful than my last experience it has been the first time i have used this service , i found it very helpfull and satisfactory ,thank you i asked 4 something and i got it but it was not really in the format i asked 4 . i also found out that i had a choice but wasnt told that until 2day the first person was really helpful but the person i got transferred to sounded like he could n't be bothered , he put me on hold for ages then said that he would have to transfer me through to the insurance department then put me on hold for even longer then cut me off .so now i 'm going to have to ring back and go through it all because he could n't be bothered . xxx just give it all to make us happy we 'll done two you all 10 after all the years of being a loyal customer with xxx ,at a time when a little bit of help was needed ,the response which was given was very negative and do n't care take your custom else where attitude .whenmy contract is up for renewal i will have to consider this i am unhappy at the scale of call and data charges made from europe .call agent showed no interest and said there was nothing they could do .i will be moving my contract when it expires in may 2012 . poor service by not activating passport then recommending the wrong tariff 's on 3 occasions , resulting in high bills ! ive been with many other networks , but have stuck with xxx because its good value and the operaters i talk to are always very helpful . good customer service the guy on the phone was nice , xxx are abit of a let down the second caller changed my pin for no reason and the shop did not do their complete job on sunday .the third caller was helpful although the answer was not what i wanted or needed , the lady was very helpful , cheerful , knowledgable and respectful . i phoned in and got the answers i need without any delays and adviser was very custmer focused .goodfor him . very helpful and my problem was resolved i was satisfied with the service today mid scores because of charge for call of 25p and nothing helped me . consultant had an excellent can-do attitude ! very helpful and professional brilliant customer service my request and subsequent promised help has not been executed . my previous experience with xxx caused today 's conversation to bring to light a mistake on xxx 's part , which i 'm hoping was put right today . in-store help was wonderful .it took 4 separate calls to customer service to resolve an associated issue . the issue is never resolved i have now called 6 or 7 times about the same problem , the system i always down when i call , and apparently it will be looked into again !as always appalling service from xxx . very satisfied good service my question was a simple one ( why does n't my nexus s when set on auto update using network provided values for time zones work ? ) and i was directed to the manufacturers website .i would expect more support / answers from xxx . totally satisfied with the service i was pleased with the service and outcome of the call .i am currently in hospital and the advisor was sensitive to my situation .he gave exceptional service . the adviser was very knowledgeable , helpful and friendly . great service ..everytimethanks she was very friendly and efficient , and told me some information i did n't know . when you phone back yes polite manner , fast and efficient service , details received very quickly by text . my issue was resolved but the chap on the phone was cool in manner and not interested in my call .told him was having website problems but did n't offer any assistance and said ` sorry about that ` in completely disinterested way .told him we are ( family of 4 ) looking at all our bills and plans and was expecting some advice .offered to put me through to sales but he 'd lost my interest by then .was at the same time reading a which ?review about mobile phone providers and now i see why xxx is do far down the list in quite a few areas .now talking to o2 . i have not had a good expriance with some thing that .should have been so simple . problem still but fixed polite service .waiting for new phone to see if problem rectified very happy with xxx my problem is not resolved i am overseas with unknown charges being added daily to my account and your person could not / would not do anything about it and i am upset and annoyed yes , very poor service on numerous occasions when visiting different shops around manchester , unhelpful staff over the last year or so , very good before this , customer service staff who do n't phone you back , very poor signal generally ( when this is my business phone ) xxx just do n't seem to care anymore , good job i do n't run my company like that yes , please ring me , it takes too long to write it down .regards neil boston excellent response very helpful advisor everything i wanted to do is not possible through xxxi wanted to upgrade my phone free of charge - i had to go to car phone warehousei wanted to have an individual bill between my work phone and my personal phone - this can be done but apparently it is complicated as i have to open a new account then transfer my personal number to this account etc......regards the lady was very good but my query was from a previous call by yourselves but they could they could fine no record of what i had been offered excellent service did n't solve my problem i have been struggling with my handset .once i rang i not only got my handset issues sorted but i was given some useful advise regarding what to do for future reference .all in all i found everything exceptional . to menny calls drop good and prompt all round service and resolution of the query stop sending me text messages ! ! ! ! if you want to communicate with me , call me ! ! ! ! ! ! ! fast service polite and to the point . i was using a tmobile for my blackberry bis service and it takes me about 6 hours to activate my blackberry ,and when i called the helpline the agent was straightforward ,sent me an activation message as soon as i hung up ,and it started working as soon as i took out my sim n put it back verry good i wasa advised to call today to cancel my dongle , which i did !then was told i would have to call back and pay the cancellation charge , which i was n't aware of to begin with !the lad on the phone agreed to call me tomorrow and forget about the cancellation charge !the guys doing his best but it should n't take this much effort to cancel something ! i had been in contact with you on several occasions about my upgrade i knew it was around this time i was due it and when i called i was told that it was not until the end of june .thee was no record of conversation apart from the one i had in november and i was almost made to feel as if i was making it up .i have been loyal customer with xxx for numerous years and not the sevrice i would expect .i just wanted to up date my phone and and renew my contract but to be honest i may look for a new supplier . prompt , efficient service without any annoying questions spending a lot off money with xxx ,and never shure that i am spending it right ,for the first time i have spoken to someone that told me that i have the right account for what i am doing , i still feel like i am spending alot and never get nothing back jamie was polite and helpful and i could understand him .unlike the 4 people i spoke to on saturday who passed me from pillar to post for 33 minutes i always have all my problems solved and your staff always give 100 % thank-you good customer service i was not happy the way i was spoken to after being with xxx for 19yrs efficient , friendly , dealt exactly with the issue and provided additional help . i had a quick and thorough service ive been with voderphone for a very long time im self employed and just asked if you could extend my bill untill next saturday but you cant yet im sure you can very polite , quick response , knew exactly what to do and very professional ! profit profit .what about the service . i was talken to two of the people on sunday and did not find them helpful an did feel that they answered my questions as through as they could of and therfore would recomend it to anyone my call was answered quicklyall points were sorted out quickly , efficiently and in friendly way . it was information that needed repeatin . have always found customer service very good .did not like when i bought freedom pack and found out it was on automatic renewal though . good service my question was not fully answered the call was answered quickly by a very helpfull and friendly advisor ,he helped me with my query very quickly .a very good service and i compliment the member of staff i spoke to . been with xxx a long time always had a good service from the company i think its great xxx need to get their act together regarding billing , this is the third month in a row now i have had problems with them involving hundreds of pounds .not good on xxx 's behalf and i am not satisfied ! very helpful and dealt with immediately i like xxx phone overall bad service no upgrades offered miss sold upgrades and mobile internet in the past .ive had over 9 repairs on my phone without any apologies or reduction in line rental .unable to extend my puk request im very disappointed that i was sold a phone which i was told would do voice dial but in fact it does not do it correctly( calls random numbers )and cannot b voice dialled using the headset. i hav been trying to get this to work thinking it was my lack of knowledge for the last few months to b told today that it is not possible . i was sold the phone giving me the wrong information. i hav been told that nothing can b done apart from me to sell the phone online and buy another.thshelp is not th help i expected . i have been with u for a long time and thought that i wud get some better customer service than this . operator was very polite and helpful fast resolution helpful guy but the problem should not have occurred in the first place . because i want gifts from you because my online billing has been taken off again so wots the point texting me when i cant access a waste of my time & yours couldnlt give u 10 b'cos some of the billing dep; people do n't have idea what they talking about and i posted a cheque to u , took the money on it but u were keep saying u havan't recive the money .from my bank it was cleared and u refuse to agree cut my phone line twice .i had to go to a store 3 times to proove with a cheque copy says i paid the money .according to my bad experience rating 8 is more than enough .thanks if you call me , yes the service was good & staff very good my mobile is rubbish .had xxx not changed my upgrade date , it would of been a 10 rating across the board , the gentleman who helped me was a good guy xxx could not stop a txt being sent hundreds of times although i only sent it once .people i spoke 2 were polite and as helpful as they could be . the only problems is that contracts are way to long i want a different phone and i was told you ca n't even bring upgrades forward by paying ! fed up with surveys and poor coverage in my home location . frindly service and very responding seruice and very helpfull just happy with the service in general .i have been a customer now for seven years , please send me something for free .many thanks , andre ribeiro im still waiting for my phone settings to be activated so cannot access my internet have made 2 calls to you about this the person i spoke to was polite and helpful but i have n't been able to try his suggested solution so i ca n't mark q2 any higher yet .i will give him a 10 if it works first time . just look at all notes on account failed promises and contradictive advice no help everyone i spoke to was a different story no i 'm busy quick and efficient service and staff that i could actually understand ! from my experience with you got what i needed re : changing my tariff . . but the adviser was pretty grumpy & was n't very helpful in explaining the different tariffs & charges , was n't happy with the advisor at all . . was called by xxxphone , told me il be better off with a new txpe of tariff that wld be cheaper for me , wasnt told that i wld no longer get free txts , which is my reason for the tariff i was on , my bills increased massively , and i cant go back to original tariff , why ? ? ? good service initially i was given misleading info during a call previously to a non english call centre and i was pleased to have a precise explanation today that cleared up the confusion for me . very good customer service . it is still in progress wont kno till tmoro i have been with xxx for a few years and the service is getting worse .low marks for the advice because i had the same message last month .low marks for the lady because she could 'nt wait to get rid of me . . friendly staff member because your good ! my problem was solved ......clerk sounded friendly and that means a lot i 'm really having problems with my xxx service .i can be on the phone with a customer then the connection will go and the customer will cut of .lot of time i want to make an important call it will tell me call failed .very annoying and bad for my business as i 'm paying so much the lady was friendly and efficient . i was unhappy with the service i received from previous consultant and did not feel the this consultant was very helpful and a little rude advisor was very helpful and understanding in dealing with my problem the person im taking to is polite and very helpful can you phone of i will tall you as my text want all fit in one text ? because my complait wasnt dealt with .im stil awaiting a phone call back . my internet problem is still not solved .ivespoked to about ten different people , i have got know where .nointernet for seven weeks the lady i spoke with was kind and helpful , how ever i feel i have been messed about by xxx and will be terminating my contract and moving to another network as soon as possible . been a customer for a long time and stayed loyal .was looking for a good deal but you didnt seem interested .adviser gave the impression he didnt work for you so didnt really care you were losing a customer .as soon as i source the deal i want i will be cancelling my contracts .good way to lose money and referrals i wanted to upgrade my phone earlier than aloud and was prepared to pay the difference but was not aloud .so i went out and bought the new phone outright and have no intention of continuing my contract when i return to the uk from business in june .hope this helps . because mine and my partners acount seems to be messed up :( good customer service 0. my problem has not been solved .i have an issue with my online billing system which directs me on a corporate page whereas i am a consumer .i have raised this issue a few times with xxx now ( london stores of king rd and frenchurch st ) but no one seems to be able to rectify the situation .i am debited by xxx by have no way of accessing invoices which is illegal and i would appreciate someone escalating this issue internally urgently now .juliette barre 07725457922 they did not solve problem the advisor was easy to understand .he managed to get me the information i needed quickly .and he was very polite and helpful . did all i requested and was friendly , polite and patient . because i find xxx helpfull and very good service each time . automated payment line does n't work not fully satisfied as query may take 24 hours to sort out after explaining my problem to the lady on the phone , everything i said was thrown out the window and she was telling me i was in wrong and she did n't have a clue how to sort problem out ! rubbish customer service that seems to lead you around in circles and never get sorted and these contribute to the reasons why i wo n't be renewing my contract with xxx when it is up ! lack of care for long standing custom complatency there is always competition and you need to keep what you have and add rather than replace what you lose your signal in this area is absolute rubbish and in some areas non existent and more recent weeks i have had no signal all day ....when i joined you you were the best signal around a 1-2weeks later it all started to go wrong ..... i have called on a couple of occasions to complain to no avail ....and now you are headlined in our local press for your failures .....please release me from my contract so i can get back to hassle free phone calls ... i swear at this phone every single day all day and that ca n't be good for my health ! ? help....please ! ?aaa....need to put my phone in it 's special little place near the window to send this text..ex34 8nh satisfaction xx expensive bills .way over the contract rate .no alternatives offered . very helpful pleasant , helpful , knowledgable , quick other networks can offer better deals so i wouldnt tell any1 2 go 2 xxx , and i have been paying 4 a dongal that i dont use and u couldnt help me out with that , i wanted 2 up my contract if i could get rid of that but there was nothing u could do , i phone for a upgrade as my contract is up on the 6th of april and yous could not match no ones deals will change to different network after being with you for about 10 years not happy payment plans should last longer ! ! i cannot use my phone & at all , & xxxphone is not helpful at all .this has been the 3rd time since with xxxphone i am not happy .i switched my network from t mobile , i thought your service is the best .now i have not been given any options at all . no complaints prompt and effficient response to request for assistance the whole experince was very easy and quick staff very polite and knowlegable about the products you were selling it was sorted politely and promptly very helpful and professional on the telephone the girl was very helpful it was just i wanted a refund for my dongle as i have been very unhappy with the service of the dongle .the girl on the phone was very helpful though .very helpful because i did n't get to know what i wanted to know about my account i was very happy with the person explaining my situation .but very dissapointed that the upgrade date has been reduced to 50 days as my smartphone has been u/s for months due to moisture damage q3 of 3 : overall , how satisfied were you with the adviser who handled your call - from 10 ( very satisfied ) to 0 ( very dissatisfied ) ?9 the adviser handled two of my three queries properly , but he could n't solve my ultimate problem of not being able to make a call when i am outside uk.he said that from his perspective , my mobile should work outsideuk.it has been repeated to me so three times since last summer , and my mobile never worked outside uk. just answered the questions with my honest opinion . i was requesting a form to transfer phones to a new business account .the form emailed to me is not relevant to a new business incorporated two days ago and no one had a good suggestion as to how to fill it out .( no bank statements , utilities bills yet .i have emailed back with a letter .margaret haynes . i was very satisfied with the level of service . speed of response she was just really helpful i was looking for an iphone solution to get me by until i can get a new iphone 5 on a longer term contract with xxx but all was offered was go to ebay all ok , but previous information given means i will have to call back again because i asked for an itemised billing to be sent to my email address .it was agreed on my first call , but not all was sent .i called back on 3 more occasions but was refused as it was n't ` safe` .yet i have had itemised billings sent to my email address 3 times before !inconsistent red tape !yet you can send it as a paper bill through the post ! ! ! ! what hypocrisy ! !i guess the postal service is safe ?i do n't think so .you need to get your act & facts right ! ! ! very very disappointed ! ! ! ! i have been a customer of yours for many many years and i needed help and you would n't budge an inch .i shall be looking to move to another supplier . satisfied customer 1st professionalism 2nd friendless 3rd understanding 4th politeness 5th overall communication skills are excellent . since moving from a personal pay as you go to a business contract customer i have never been able to access my account online despite numerous calls / time spent following instructions .i have never been able to see my statements & have found the support when i call very variable .also xxx cover where i live in north london is very poor . i have really bad signal both times i was fobbed off with some way to fix it both times it has n't worked and i was question as to how i was calling you ! ! ! !i do n't deem having to place calls on loud speaker and hang out of a window as adequate signal ! ! ! ! ! ! ! my problem was not resolved very quick response after 3 previous calls to your team and she was very apologetic this is how i felt at the time service was good happy with the my query was dealt with by the customer service advisor.disappointed at the cost of making and receiving calls marroco , after being told in store that i could get a deal ( passport ) whilst on holiday . nice friendly person , polite , understanding checked and answered my query with no fuss . emailed early saturday to discuss changed tariff .misinformed re last change and unable to resolve other than going back to original tariff .fed up with xxx generally - nothing but hassle for last year took the time 2 listen , @ help . menu was clear , phone answered quickly , task completed straightforwardly and then a txt confirmed the action was taking place . very happy with the service many thanks friendly and efficient service and no call waiting . that 's four questions . took me three attempts to actually speak to an advisor i was happy but it would have been better if u sent me a new battery instead of me buying it on line . just any time i have had a problem it has been sorted forthwith .i have been a xxx customer for several years and always been satisfied i broke my phone and need a replacement fast .all the advisor said was go to a third party to get a repair .did n't even try to get me to buy another handset etc . considering i 'm paying plenty per month for 2 years i expected more .i shall be returning to o2 as soon as i can . no handler was helpful and polite . i called for service which was provided by a friendly rep.my issue was dealt with . paying bills rubbish - i want paper bills but u want to charge me - every mnth takes 10mins to pay i wd recommend xxx as iv nt had many problems with the service and the person i spoke to was very helpful however couldnt find why i am unable to dwnload music so gave a nine . no tour web site is unsatisfactory the reason for my ratings is that i am paying for a plan and for a phone i no longer have and you wont update my plan .i will not recommend xxx fone to any one the advisor both customer services and engineer department were helpful and resolved queries . the person who took my call was polite and helpful , but he did not send me the mms settings as requested . as then done there job right excellent adviser i got through to the right department and found a sympathetic advisor who resolved my issue without having to threaten to leave xxx to get the issue with my daughters phone resolved .the advisor was very understanding and provided a number of solutions i am having trouble accessing my internet account .3 calls to support this morning .the third was better than the first two but still no follow up email from you as promised .can you explain why my online account was de-activated ? even though the call was handled well i am very annoyed that my a/c was suspended because who ever took my call in jan did n't change my bank details hence the last bill was n't paid and i was n't informed . because , this is the 4th telephone call i have had 2 make 4 my upgrade .moreover , i was put on hold 4 more than 15 minutes during our around 22 minutes call . very efficent and polite . i have call 3 times to sort out 1 problem .and i still cannot access my account online . the adviser was very friendly , polite and efficient .he asked the right questions and did n't waste my time . 45 minutes on the phone and my query not answered very pleased with the response from the team , thanks . the operator daniel offered information to give me the best possible service .however i an still thinking about moving to another provider sadly she was very nice ,helpfull and wantd to help .ilike that . xxxphone have great offers for customers , unfortunately the problem has not been solved for me today so a waste of 50p and finally the lady who dealt with my problem was very patient and proffesional good servis the advisor sorted the problem out and she knew what she was talking about .x disappointed that you do n't offer the functionality i was after but the adviser was helpful . i never can resolve my problems and i never understand the way xxx operates .thanks . what ? reported mobile phone missing .representative provided very clear and helpful advise on how to immobilise sim card and phone .also provided imei number . because i 've never had any issue with xxx so v happy with customer service i receive i reported my iphone as dead as in unable to restore .i fixed it myself on sundayi received call on my cell phone from xxxphone saying please call us about the issue with your phone excellent sales person . i did not get a satisfactory answer to my account issue had some problems and were sorted straight away xxx provides a good reliable service and advisors are always helpful . good customer services i like that voices are english spoken accents as i feel i 'm understood when communicating .i have been with xxx for a few good years and overall i am happy with the service x well the reason for my rates is because when i had a problem with my product it took a few months for them to sort it out and that is the reason once my contract is up i am going to be switching networks just good customer service , friendly and polite ..... i have dealt with many csa s at xxxphone ...she was measured professional proactive ,non robotic and a keen listener who was genuinely trying to help .... i felt very satisfied with her efforts even though i never got the outcome ' i ' wanted .so i took the time out to rate her . good service prompt actions 7 days wait 4 a replacement on blakbery is unacceptable i use bbm for business and have been out of work for 6 days fone me i tel u quick and immediate now stop problem resolved quickly and efficiently with little input from myself . struggling .with our xxx service/reception business is losing work , gave both passwords that i have ever used operator said they were not correct , i knew pin but not good enough , know evetything about account but guy would only he able to spk to my husband , who funnily enough ca n't speak as he has no reception !so so annoying .xxx not trying to assist customers in anyway , appalling cust service . i tried to call back to speak to a ca and kept getting cut off the lady i spoke 2 was helpful had issue problem solved quickly .hopefully very friendly and polite staff who listened to my problem and resolved it immediatly the customer care person was polite , understanding and very helpful . the man i spoke to today was excellent about voicemail .problem resolved .the email contacts to you about top up reward registration problems remain unanswered ... my concerns and issues were not resolved . still no answers to what was the issues not a satisfactory resolution or attitude .i will be terminating my contract did n't have 2 wait ages on hold and my queery dealt with , with no fuss because the people that i spoke to were very friendly , and really helpful same issue as previous where you offered me 2 months free line rental i like xxx adviser understood , advised , sorted . handled politely anmd efficiently i phoned to find out where my ipad has got to and they put me on hold for 10mins then i was cut off and no one rang me back satisfied thought i had resolved a past problem .( my phone cut off ) then it happens all over again ! good operators but product was too expensive so unsuccessful sale . good service . stop hassling me ! very plesent young man , who was very helpfuvl & resolved my problem .didnt have 2 wait for call 2 be answered if you phone me i will tell you thanks ! good service firstly hate going through all the press this press that just to speak to your helpful staff when it infuriates im sure all c oncerned cheeers my query was resolved without any question .the customer advisor i spoke to made me very satisfied .im always going to be with xxx because they are always there to listen to me and made me very satisfied .thanks xxx , for being there for me . i was happy with the consultant .was n't happy with the deal that was offered as i 've been a customer with xxx for many years .i 'm not sure that would upgrade next year :( very helpful advisor but bill v complicated to understand and discounts not clear .also i did not know that by upgrading i have to pay basic line rental in advance . my queries were answered to my satisfaction . sorry to long to explain but i am satisfied the first time i was cut off and the next time i was left hanging voicemail messages ca n't be played , customer services are lovely but voicemail still ca n't be played . speed - concise polite handling - efficient handling of task - british call centre - no hassle because i was satisfied by yhe service i received wrong sim sent in first place but shop sorted it out no problem . just over here on holiday from nz and needed a uk sim .the guy from from the swindon shop was most heplful .:-) ? ? ? ? ? satisfied customer very good service with a knowledgeable sales advisor very nice and helpful in store with number of queries i had .but since then theservice has not let me access internet with problems connecting and i have had far too many sales texts including this last question number 4 in a 3 question series . helpful and friendly knowledgeable staff it was a good service . good staff who are knowledgeable excellent service from start to finish i aleady have for 1andd 2 but i thoughtt the uy was lovely but kept trying tto maake me go on a conttacct very impressed with the service . need sales advisor to be friendly . q1- very good service good deal .q2 - was quick but little hiccup with memory transferq3 - very nice the sales advisor sam was polite and very helpful and offered very clear advice .i am less impressed with the product . because the sale team sorted everything i wanted done very good quality clear quick service overall the service was good and i am happy with the phone but i wasnt given alot of info on the phone while i was at the store . see above answer very helpful , kind , and gave me lots of information . received good service from good staff the product is good and the service and information i received was good too i think there is more room for improvement .thanks i changed my sim to a new one with the existing number very efficiently which was great and the 8 and 7 were because the sales adviser was moody service was good , helpful and punctual i received execelent service and got the phone i wanted very satisfied excellent customer service will recommend the as li overall very impressed with service .much better than a previous visit .my only criticism is you should have more staff working as most enquires take time for assistants to deal with . very helpful staff and friendly 2 ! good service .kind advisor . it was good . i could not do what i was trying to do and that was cancel my contract on a certain date the adviser was extremely helpful and understanding .but i 'm still not happy with the service i have received the past 6 months always very satisfied with service especially direct contact service . made 2 calls .one mid morning with problem of topping up ( 50p credit left ) and was advised to try to put credit on after lunch which i did .still could n't top up so phoned helpline .answered by a very pleasant and helpful young man who did the top up straight away when i gave him my details .always had good service and this is the first time this has happened . the lady waz very helpfully & answered my questions & sorted my problem out straight away . good service xxx is a good network , the lady who.dealt with me was english and polite , which made dealing with it over the phone easy danielle excellent just waiting to see if problem resolved . got what i asked thankyo u do n't know i had try to give 30 days notice on ur website to gt a pay as u go sim as this number is no longer in a contract .to be told everything i had done was n't registered on ur system .so effectivly the services on your website are useless .i now have to wait a further 30 days if nothing is sorted i will cancel the direct debit and move to a different provider . the advisor was friendly and helpful but not sure if it will actually happen did want i wanted to do my query was sorted 2 my satisfaction . i was on the phone for less than 2minutes from the girl answering .the girl i spoke to knew exactly what i meant and knew the answer straight away and solved the issue with my fone .she was polite friendly and prompt and now the issue with my phone is resolved . false promises lack of people seeing threw there actions .thinking of taking my business elsewhere !after 15 years ! imcomprehensible and unable to access my card records to see why some transactions were being denied while in south africa so you would stop texting me the adviser was efficient , helpful and cheerful .it did n't take me long to get connected to the adviser . i rang to get a ipad but did n't get one so i 'm now cancelling happy with the service patience and civility shown particularly last and second last staff member on phone today cos dave was a lovelly guy very helpful polite and fiendly this is too many questions - sorry svc.manners.fm.operator .were.a.i..that. well had no problems in getting through first time .ive been a loyal customer for 20yrs + , there should be a reward scheme for cust who have stayed with 10yrs + . customer for 15 years paying 80 pounds a month now not due an upgrade due to changing of dates very unsatisfied and moving to orange . overall very good people to deal with polite , helpful .and above all a native english speaker , which is so much easier for communicatg by phone . the guy was very polite , helpful , knew his job well and wad nice .also the vodfone warranty was great .i am very happy .thanks too much to write by text . your team could n't solve my problems ! answered my i found him very very helpful and polite and well mannered service good staff wise good no reasons nobody 's perfect ! i still have not got the settings sent to me i asked for over 3 hours ago . . .25pence not well spent . .im now looking for new phone and service provider .afterbeing with xxx for over 12 years . a good service adrian gayle was very helpful can not giv 10 out of 10 as matter not yet solved never got to finish talking to agent as battery went hate this phone the service i received was quick and friendly could not speak instantly to a manager and failing to commit to provide the premium service i am paying for . xxx aint as good as it used to be well my email is still not set up and i followed all the instructions totally uncompetitive pricing .trying to fleece corporate customers . nice and polite man , got my problem sorted .job done . because the service was really good .i did n't have any problem with the reason i called and everything was sorted out well : ) i had experienced a few personal problems and needed numbers changing and ur staff had been helpful in sorting it out the outcome was great but the chap did n't seem to have a clue what he was doing ! great communication and service the guy how gave me the information was really good and transparent .but i need also the bb code .if i get this everything would be perfect .thank you ! a british person who you could understand , polite & helpful tried best to solve the issue , was polite , pleasent , straight forward with good , clear diction . 10 problem not revolved as i am happy with vodephone as i have had it now 4 some yrs ok i 've spoken to 3 operatives in the past 2 days & have received friendly , courteous service every time .and my problem has been sorted to my satisfaction ... very helpful and dealt with my enquirey straight away i make a promise to pay at the begining of march to pay in full by the 24th of march and yet last night when it was too late to call you saw fit to disconnect all 8 of my phones leaving us with no phones on a long journey home and unable to contact our family .this has caused a lot of distress to us all . not had a lot 2 go on misold contract and not bothered at losing customers i have 3 other devices that connect to btopenzone perfectly well .this phone will not .telling me that this is a bt problem does not help when it is only this phone that causes problems is no help friendly mast down in the area for quite awhile .i miss important calls .nobody knows what is happening and how long it takes . rob nice guy , but i feel i have been overcharged 10 i was very happy with service and my query was answered fully .in terms of recommending i do n't always have a good experience and i could not ignore this and therefore would not give a 10 i moved to ur network rather than orange had loads of bother with them inefficient advice which was contadictive .kept waiting for 15 mins away from phone ( i 'm phoning from work ! ) .tells me hv to wait 24 hours for account online to be unlocked - i tell him its been months then e changed advice !i was then given alternative for gift top up - he did n't tell me it was a pay number until i asked !waste of time and space !looking for alternative provider !xxx is rip off ! good communication and i received all the information i needed x usellness because your service has been down in my area since the start of 2012 and i find it hard to believe that nearly 3 months later you have not resolved the issue the advisor was very friendly and helped with everything i asked .thanks my daughters phone is on my acc she apparently went over her plan by 300 mins this has never happened before she 's devastated at this huge bill did n't realise that was charged for a full min even if she was on for just a few seconds just had baby and ca n't afford this huge bill on this occasion would have liked some gesture of goodwill for her but did n't get anything offered i have been on xxx 4 many years and will never change , i feel xxx have the best deals , i always recommend xxx 2 all my family and friends , excellent service ! ! ! ! i was told 2days ago the bar wud be liftd , nothn on sat , rang again sun , said it wud be sortd , nothin , rang today was told the bar was liftd then put bak .ive had no phone 4 2days !cudnt even txt my mum on mothers day 10 my problem still hasnt been solved after two phone calls no one helped me .i have a contract with no mobile phone .i sent it for repair and was informed i had damaged the phone .this is not the case and i am extremely upset re this awful treatment .i did not break the phone and am horrified by the accusation and the bill .so to date i have a contract and no phone .i have never broken a handset from i have been xxx customer on a bill contract for over twelve years .the service i have endured is dreadful .for an honest person who pays their bill every month with out fail .customer loyalty means nothing any more your error has put my mobile dongal on content control ... now i have to wait 24 hrs for it to be corrected . because nothin was done that was promised no did as told & still waiting for bar 2 b removed .also was falsely informed when did upgrade i have been without the use of my mobile phone foe over 2 weeks now and have been treated unfairly answered all my questions quickly and efficiently . i have n't had my trade in credited to my account .emailed store with no success , spoke to customer services .the lady was brilliant but said she could n't deal with it , i 'd have to go in store . failure to respond and address my concerns .i appear to have been charged for a bundle service i did not use , having been told when i set it up that i would bot have to pay for the package if i didnt use the minutes whilst out of the country .i have subsequently been charged despite not having used any minutes abroad when this was specifically not what i was told on setting up the bundle .i would appreciate it if someone could contact me to resolve the issue .many thanks . the lady was very helpful the advisor listened to me and confirmed the date for my upcoming transaction .he was polite and wished me a nice day .i would recommend xxx to others as their deals and services provided are ok .my call went smoothly and took no longer than two minutes . they were direct and polite politeness .effectivness . helpful advisor who was easy 2 understand unlike some av spoke 2 in the past , would not listen to what i was saying and the reason why i phoned was just a waste of 25 pence great service , he deserves a promotion clear & concise , issue was resolved to my satisfaction i have been a valued customer for over ten years .i have a problem with my daughters blackberry phone , that you refuse to resolve .i will be canceling my contracts in the near future . im having problems sorting my problem and dont feel i am getting any help from you quick and easy received a prompt response and resolution with a polite knowledgeable colleague she was very help full sam was very helpfull with my settings .he called me straight back on my house phone to sort them out .most ppl send the settings which do n't work half the time or say they 'll call back and do n't .tried to speak to his manager to give him compliment call but there was no manager around .so when quality pick this up give the guy a bottle of wine ( if you still do that ) excellent service as always that i recommend xxx to my friends and family always a pleasure to call xxx customer services xx superb communication skill 's , great walk through in regards to my issue , friendly , confident and an overall gem to xxx . the advisor named claire seemed like she was literally forced to answer my call and she seemed to complete ignore what i was asking her and just added her own opinion which was not what i needed . the man did what i asked without the usual xxx attitude problems ! ! slow service emad was so helpful , polite , sorted out my problem and actually called me back when he said he would i m hapy ok ur expensive ! helpful quick advice solved problem also i have to run around doing things because 1 : xxx are unable to process simple things and 2 : you ca n't stop a direct debit amount and change it .i have to do all the work to rectify your errors which puts you in the same category as many .very quick to take yet reluctant to give back .this will be my final contract with you . assistant in tonbridge shop was very helpful .she wanted to resolve my problem .then for a big company i am impressed .your systems work .sofar all good . . customer adviser was very helpful but the overall service from xxx has been shocking ! very helpful member of staff looked into my query and answered my questions immediately . i 've been with xxx for over 12 years now , they have always been very helpful and offered a good service . i am still waiting for my problem to be resolved very satified with the service provided everyone very helpful thank you mainly low score as had some difficulty with voice accents as mayb they had with mine .didnot feel assured request was confidently dealt with .wait and see ! ! no verbal reassurance . i felt that i was dealt with ok . 6 becouse the internet is very slow signal very efficient service and resolved my issues quickly . very helpful guy from xxx spoke to a human very easily i had a problem with my phone since 7th march and my bill needed recalculations and i was told this matter would be resolved in 48 hours and almost 2 weeks later still not sort until today i spoke to an adviser and she was fantastic and i am happy with the out come got to cause of pg very dissatisfied with the service i hav recieved 2day not really able to fully resolve issue at this time will give it a bit longer . after 4 attempts of being put on hold or not being connected to an operator properly the outcome and service was actually really good .very helpful . i was very happy with the service provide ,very willing to help and my problem resolved quickly . yes - easy to navigate what button to press when dialling up , straight forward explaining what i wanted which was understood and acted upon by your staff quickly and efficiently .very good ! ! the lady was nice understandin and she sorted the problem i had .thnks call was dropped before request was completed this is the 2nd time i have asked 4 help with this .i was given phone no 's for nokia on both occ 's and the no 's do n't work .the code i was given 2 partly reset the phone was not recognised and carl akram was supposed 2 call and check all ok if it was him calling he rang off so fast that i did not have time 2 answer .pathetic ! ! ! ;-> i am very happy with xxx services the advisor identified the problem quickly and provided information which was relevent to fixing the problem and was courteous great person on the phone when i called , one i could understand clearly and she understood my issue immediately . been your customer over 15 years 3 phones with you always insured my sons damaged phone not replaced was told not insured someone made mistake bad pr good service , right answers i have been with yous for 3 years and i enjoy being with you and everytime i phone up i always get good service issue resolved eadily network still down .no timescale for up and working .i have to continuously chase for any details as no communication from xxx .operator has assisted with offering a box for reception which may help , but not told about this 2 weeks ago ! i had my questions answered clearly i was delt with straight away no problems my problem is not resolved .i was told to go to a xxx shop for more help .this problem is down to an upgrade that never worked , and i am concidering moving to another provider . fast .friendly service just really pleased with the way i was spoken to and my problem was solved within minuets because i have been a loyal customer and want an upgrade soon .it is possible that i wil go with another network on my contract because of this as they can buy me out all in all a very quick answered call with good customer service because gary in insurance was brilliant .give him a raise ! ! ! been with xxx for a long time and have always been helpful and given good advice everyone is very helpful . i wanted 3 iphones on one tariff and i got them in 2 days with an awesome deal .should be proud of yourselves for keeping a loyal customer ! ! matt was very patient and helpful i have told you my reason after each question i had had nothing but problems with vodephone regarding bills and signal service iv been with xxx 4 many years ,infact iv nethr been with anothr provider but with all the problems iv had since taking on this sim only deal & the travel & parking costs involved in getin it all sorted ,i cud of brought a new phone .imvery seriously cosidering my options & rather than have 2 spend anymore money on this i may just tell u where 2 put ur sim & spend it on a new phone from another network provider instead as i mentioned before excellent service and will continue to go back no comment service was flawless ! ! the operator was helpful but the issue needed to be resolved in writing which is inconvenient good service , fealty with query quickly and politely , very good telephone manner no. i have not been satisied with response and service over the last few months call handler ( james wilson ) was very polite and professional - he looked after my sales query quickly and i felt the service was excellent its the 1st time i could understand anyone and action was done imediately very profesional during the call it became apparent to the advisor that i was having some problems with my phone .this wasnt why id called , but he identified a problem and then went about solving it .good man ! polite lady . . .knows her job well ! because they were honest answers , lady was very helpful and polite , gave me the information i needed n did n't try to sell me anything afterwards , no complaints no waiting in a queue person was english and was patient with me whilst i followed instructions and she knew the answers and solved the problems i had in less than 5 mins x thank you ! ! andy who i spoke to today was very helpful .also you normally sort things out promptly you were really helpful and polite . very helpful and easily understandable person . the person i spoke to was very helpful however the info i received did not resolve my problem . very friendly and helpful staff i like turtles . because i feel your e-mail system is inadequate and there is no way for me to prove/ disprove that i sent a mail let alone what it said and your advisor asked me to repeat the process i did three months ago so i no further forward .also your advisor was not attentive and i had to give him my name at the beginning of our conversation and again a little further in and then he called me 'mate ' at the end .i have sent you another e-mail which is the same as i sent before but still have no receipt or copy ! the enquiry i made was dealt with in a comprehensive manner and the agent was very polite i found the adviser very helpful and helped me resolve my query and was very satisfied with the help i got from xxx today . answered my questions satisfactorily helpful staff but unable to solve my query today the adviser quickly understood my problem and knew the answer .friendly telephone manner bad service q1 to long waiting on the phone for an operator .q2 query about broken phone so has n't been fixed yet so still ongoing , i do feel that with four phones on account , and been with xxxphone for long time , an offer of a replacement phone could have been made .q3 got mixed messages over cost of phone repair i aways find xxx very helpfu no matter what my quierie is the helpfulness of the adviser and he made it simple and easy to understand my package . **** wont be re newing my contract with xxxphone orange all the way no service on my phone for 3 days and no service from the technical department query dealt with fast efficiently and guy very polite i say bn with y for over 20 years says it all .thank you . just good service because i 'm happy with your service . no dealt with very quickly and politely .he answered my query and could n't have done more . sure .first of all i am really dissatisfied that there is no loyalty scheme for customers with xxx for more than 1 year .there is a loyalty program by all other service provider .secondly i have more than twice tried to get into a year contact for the same deal .but once the deal could not went through as there was no black iphone .i would had expected someone to let me know once the black is available .in my last call i could sense a frustration from the customer representative as to you have called us so many times we do n't care .that really put me off .i would have loved to continue with it but for all of the above i have been made to choose other service provider .please care for your customers . resolved a billing issue that previous agent failed to do because i 'm not sure the problem is fixed customer service good but could not help .you need a way to cap a customers bill . staff are rude and un-helpfull !i am leaving xxx today ! good service the reason i did not give 10 onthe 1st question was i have asked for bills to be sent to me and i am not getting them been over a year phoned and ask for tpgem to be sent still nothing and i am paying for them short it out please ? happy with advisor but not with the fact that you put an international bar on my account when i changed handsets advisor really helpful but link to confirm e mail wo n't work and problem not resolved yet .not the fault of the advisor problem with the system . three questions you said .this is the forth , so no i ca n't . rubbish service , i spend 30 minutes trying to sort out why both phone do n't work , then i get cut off , and no surprises nobody call back ? ? ? ? ? ? ? ? ? ? ? ? ? i felt the people were in good communication .answered my questions and i knew what was happening .this is good as i am a complete technophobe !u can laugh but using a mobile phone is beyond me sometimes ! ! ! problems still not0sorted there service was gd . very good customer service did n't try & push me to buy anything i did n't want . because i still have the problem with my phone i want it sorted 3 weeks and still waiting for someone at xxx to do what they say they are going to do ! ! ! ! ! ! ! have a new contract but not a working phone ! ! ! ! ! ! because she stuck it out and sorted the problem out where others could not be bothered you should give her a pay rise .thanks i have had trouble with my last upgrade last year january , totally unhelpful cs , ridiculous .once my contract finishes i am leaving xxx . because i felt the situation was n't handled . . i could hardly understand her as very thick accent .she also did n't do a good job of explaining the data roaming charges good service for the past 5 weeks or so i have had nothing but problems with xxx after taking out a new 24 month contrct.iwish now i had never done so ,i have been with xxx for many years and now i wish i chosen another network .myaccount is with the numbe 07876757030,which i cant use at the minute because of something xxx has done ,so not happy at all . last q the advisor was very helpful and did all he could to sort out the problem accept provide a new phone which i understand is not kept on property which should b considering its a new phone .never had an issue with xxxphone . my questions were answered quickly and curtiously . did n't solve my problem of not being able to get the internet on my new iphone 4s ! ! ? query resolved quickly and efficiently , polite advisor . simple polite professional advice i have been unable to make or receive calls at home for three days now unless i switch off 3g , which then makes using the internet slow and awkward .the explanations have been vague and unclear three times now ! i would have given 10 out of 10 if the handler had a bit more knowledge of the product . cos i 'm happy with the service i 'm getting the person i talked to was very helpful and fixed one small problem i had with my online billing i am dussapointed that i have been been told 4 different dates to upgrade my account while the automated service told me last friday i could upgrade today i then was told it would be next wednesday then during the same call i was told 10th of april i found thos incredibly irratating and has caused me to think about weather to keep my contract if i am pushed back again after initial discussion was put on hold in order to check with tech team .after 10 mins got another advisor who started the whole process again .problem still not resolved . enquiry dealt with promptly in friendly manner 2 a satisfactory conclusion after numerous phone calls you still have n't resolved my online account issues and all the staff want to know is if there is anything else they can help me with .appalled with the level of service i am getting or more to the point lack of service i am getting ! polite , friendly , helpful , you can tell from someone 's voice , always very good i got all the help i needed straight away and it was a friendly adviser that dealt with me . fed up with all the different opinions to get my problem sorted , finally i hope this can get sorted the advisor was a credit to you .she was very helpful and easy talk to .i 'm glad i 've had to fill this out , as i wanted to compliment her somehow anyway .she made it easy to understand in a non-patronising way .she was thorough in everything i asked .please praise her greatly . no service received was good but problem not resolved ! the service is good but certain messages are n't sent , the problem was unsolved and the adviser was no use . very nice lady i have had to phone/email/go to the store with this issue multiple times .every advisor i speak to say they have fixed the problem but never actually has .every request i have seems to go like this .the advisor i spoke to this time seemed friendly which is the reason he did not get 0. i am considering doing a formal complaint about the services you offer as i have never had anything go smoothly with xxx .i will be taking my business elsewhere when my contract finishes . with regards to questions 1 & 3 i scored you highly based on the representative i was talking to , she was helpful , polite and tried her upmost to assist me .with regard to question 2 ive scored you quite low as im not overly impressed that the biggest data pack you offer is 2gb !in an age of sky go , lovefilm and netflix 2gb goes nowhere ! because that is how i feel q1 .the reason for this is i do not get full coverage in the area i am in.q2/3.the young lady i talked 2 was very helpfull . because i 'm not satisfied the problem is solved and will probably be changing networks call was handled quickly and efficiently . been with xxx for years excellent service no very good service i was hoping for a little bit of compassion bearing in mind my situation and normal monthly bills . your representative had to ask another person for a solution as she did not know the answer herself only down side to xxx is they 're so expensive and do n't offer unlimited internet .however customer service wise they are brilliant and always friendly . the advisor i spoke 2 was helpful but after bein passed about and repeatin myself numerous times i am yet again still waitin for my issue to be resolved this has been the case everytime i have had to ring xxx which results in me payin more money than necessary for mistakes made at your end fast efficient service and advisor very helpful , polite and understanding of problem x yes , your advisor was great .he answered my question .set up my contract to encompass my question .called me back when my phone went out of signal .set up my online account for me .overall great service .:-) i understand the reasons for the number being discontinued but felt annoyed about the loss of credit , the guy was v polite and v helpful . xxx does not respect it 's customers and does not provide trustworthy and honest service freindly efficient and do what they say they will . to be honest i do n't know wtf u we 're on abowt :/ well im not wonferful at using mobile only been tex last year or so wen im in town xxxphone church street liverpool r very obliging i only hav basic ph|ne the problem was not resolved we got cut off and he did not phone me back friendly @ helpful very helpful , the matter i was spoken to on the phone and the attitude towards me got cut off twice .told by one advisor i could upgrade in store today to be told by store that i could n't .2nd advisor said she would call me back which she did .she has left a message that she will try me again tomorrow but it still ended up in a wasted trip into town for me . the reason for my ratings are , my problem were sorted very quickly with a very friendly attitude .every credit i thought the man was very helpful and dealt with my matters very well good service in the main . it was all gd nothing bad and i was satisfies and i understand everything very informative call answered very quickly very pleasant operator very clearly spoken . i 'm quite ocd , having unanswered messages on my inbox messes up the balance of the universe , therefore i replied as soon as i could .besides i 'm a nice guy . i always get the best of service i wanted to buy a phone to use with my sim and contract but i had to buy a 10 pound top up .tom aaid i could credit it to my business account but why should i - i am a business user , spend a lot of money and think its a cheek that i supposidly have to get this 10 top up card .its a farce , but a point of principle i am afraid .s the adviser was nice but the service needs to do better offers cut off twice in midst call had nobproblems and everything got sorted within a matter of minutes lovely staff and very helpful ... quick response i think with the technology of today , you could send a text to your customers to tell them they 've ran out of free mins etc... helpful customer service personal absolutely ` nothing ` was done to help me ! ( i had dealt with the same problem , myself ; 'manually ' on a very basic phone , a few years ag o ! )so much for ` progress` &`computers ` !i spent over two ` hours ` this morning ; feeling extremely upset in the 'process' ; but with totally ` no ` success.ending contract ! good customer service no. because that 's how i felt about the service great service xx call me dont worry probable me and technology ! to be honest i think your taking the **** out of me by asking me to answer this considering all i have had is awfull costermer service its unreal appart from kev who i spoke to 2day but i 'm waiting for him to call me so we will see thanks for **** up my life xxxphone ! ! hope you have a nice giggle over this you lyin horrible people iv gt all ur names you we all be in the papers ! xxx are a good provider - my problem is not yet resolved - the member of the customer service team was great ! poor service as always the adviser was a gem ! missed payment ...he was understanding and made the best of an embarrassing phone call on my part !i love xxx and will be a customer for many years !thats why i have two lines ! your service is not exceplable for what i pay for the fact that my request was accepted without any question tells me that there is no any other network better than xxx unable 2 top up on my card since xmas n have 2 keep phoning always bein told nothing wrong 2 try agine if not right phone bk .dont wont 2 keep phoning bk no one seem 2 no how 2 amend the problem . 9 the advisor was pretty good , very polite and did her best to help .unfortunately the problem was outside her control .i 've had a few issues with xxx recently and have n't been very satisfied with the answers i get :-( been with u for years and u have the cheek to phone me and offer me another phone at x amount and nothin on present contract absolute joke good .communication very happy all round i was now given any help with my upgread and as i pay my bill on time every on time as i do have large bill i thought you would want to keep me but it seems not very helpful and knowledgable assistant ( louise ) with successful result .ls the lady tried to resolve the problem and although it was n't resolved she said she would try and sort it out .also she was very pleasant to deal with thankyou clear answers given and helpful . chris was very helpful it 's become a recurring problem ( with my phone losing connectivity and network issues ) and frankly , i 'm disappointed with xxx . could n't really solve the issue advisor helpful and query answered but the answer was that due to my new iphone being faulty and so not useable before my replacement phone arrived my text messages i 'd received in between had been erased by the server .:( advisor wasnt too helpfull .sinceup upgraded my contract im not happy abt many changes made without me knowings - communication grapevine is poor . the young lady was very efficent and got me sorted quickly and put right my mistake my business blackberry does not charge .i was sent by you on a 5 mile wasted journey to nearest xxx shop who cant help thought he had a gud manner xx good service given by adviser satisfied customer they were the rating that i felt appropriate for the questions i was asked : ) i called today and i was hung up on 3 times ! overall satisfied i have waited over two weeks for xxx to send me a phone i called up and a very helpful advisor sorted my problem within a phonecall i couldnt believe thats all it took !she even got me a phone sent out asap which is coming tomorow !im so thankful !my social networking life nearly died lol .thanks to your adviser i stayed with xxx and remain a very happy customer x please phone happy to discuss disappointments no now **** off paying monthly contract and have no phone new one bought 6 feb faulty and had to be returned without phone had to borrow friends to text and call 191 very very helpful gentleman on end of phone ! has taken over a month to do number transfers and i 'd still not done and cannot get a response from your transfer team or call them direct , very dissatisfied . because the small print of insurance is ridiculous and your adviser was rude .not impressed at all , considering my contracts average at 150 pm in total , i would have expected better service . yet again i 'm swapped from pillar to post trying to resolve my problem and being told 5 different stories ... awfull service ... no because overall i find xxx fone the most helpful and trustworthy phone service in my opinion so i gave all 10 's excellent friendly and helpfull staff no i am really busy at work ! because i was very satisfied with the service and the operator responses as per impressions of thhe service because he was good very good service , as ever .my problem was resolved with ease .very good advisor ! ! i was not able to solve my problem without going to a shop i have no problem with xxx & the advisers are polite helpful and courteous very efficient .identified the problem straight away . happy enough .but found accent of last advisor hard to understand i was supposed to be able upgrade after 6/3 when i tried today it is now 14/4 , only explanation was we are improving our service .toffee ! very impressed and very satisfied . have a phone that i cannot use as it only works in phone only mode because carnt log on ,problem has not been fixed and i have no ansers even after 22min phone conversation being passed over to different people ,one person said should of been offered handset when renewed contract to avoid this problem when 360 stopped they have not sorted my newtwork issue and i was told the same excuse for over 3 months very helpful advisor compared to unhelpful advisor i spoke to last week when trying to cancel order . operator was polite quick and helpful james very helpfull but sadly could not solve my problem completely , i asked for a htc desire z , you had not got one at the time , so sent me the desire wildfire , i am not happy with this and sadly , my brother was murdered before xmas , and i ran out off time to exchange my phone , as you can imagine , it was the last thing on my mind , and the woman i spoke to had no compassion what so ever , all i want is a htc desire z , thank you i achieved what i called for , the adviser was very very helpful and did not end the call until i was satisfied good communication skills perfect service he was very polite and helpful my problem wasnt resolvd . over all im happy with xxx but it took me 3 calls and 75p but still not sorted out xxx does n't have many good customer service agents so it was shocking to speak to an excellent customer service agent .very refreshing , not something i would imagine to use together in a conversation when discussing xxx and their after sales service or any service for that matter ! ! ! usually its is dreadful and i end the call by hanging up as i an speaking to someone who has no knowledge on products or services . all 10 out of 10 kevin was very helpful and went out his way to help me and sorted out my problem exchanging tomorrow so all in all very happy with the service because i was more and willing to pay certain amount a month to lower bill and they would t do it without my phone being cut off because i was very satisfied with the operator .m clark . i asked a question and was answered promptly .although your forums contradict this answer , so i ranked vf an 8. i 'll decide when i see my bill . having tried twice to gain the unlocking codes for my phone , i been given the wrong code both times unhelpful tone , would n't allow me to do something i would expect to do over the phone , have to call back on wed to discuss my plan options for a plan that ends tomorrow .all in all , attitude was pretty apathetic considering i remain a customer and just want to cancel one aspect of my service which has been pretty much unused for the last 3 months . jenny managed to resolve all my issue quickly and politely .my previous calls to you over the last few days have been taken by unhelpful rude people good frendley servis angela was very helpful because my questions were dealt with promptly . excellent advisor with v.good clear voice .takes time to find way to advisor as many layers to go thru . the problem was sorted out very quickly without any hassle and the gentleman who recvd my call was very humble .thanks because the person i spoke to was to slow in putting me through to customer payments and was not understanding and kept on stoping in her conversation cost me money hanging on the phone waiting to be put though i asked for help regarding a problem on my phone but the help i was given has not resolved the problem .i also asked for other information about my account which the person could not/did not give me . excellent manner on the phone .very friendly and personable .quick and easy with no queues or waiting on hold .got info i needed in a clear and to the point way .also asked if he.could help with anything else .brilliant just very helpful thank you told in feb i could upgrade on 21st march .told today 4th may not happy also can get cheaper else were no price match xxx have took their eye off the ball . still no mms picture mesage to dwnload my mms pics really treated nice by agent .but very dissatisfied with my account .i was sold something that is not happening .international package that was to be a monthly charge being charged by the minute .not good .makes me want to leave and go with o2 hopefully iy just a great call centre agent : ) disappointed with lack of transparency when changed contracts not made clear that just a sim only contract and have no way of fixing phone or getting a replacement whilst having it fixed .apple have been more helpful than you polite helpful staff , dealt with my issue quickly and answered all my queries very happy with service ring me please i have now spoken to 4 people .i am told i have to d mail so i do only to get an e mail saying i have to call and still i do not know where i stand .is it inefficientcy or dishonesty ? i would have recomended xxx fone this time last year but have recently been unhappy with your charges and coverage also money being taken when i have only called people on my family pack . all good not happy with 2nd advisor unable 2 answer questions . excellent friendly helpful customer service . i called and spent over an hour on the phone and a technician even remotely logged in but failed to resolve my problem , jvm error 545 software issue on bb 9900 .i then called again and had to re-explain my problem 3 times and at one point was told that i would have to post my phone as the cust rep did not know the one net rules , then i requested an exchange and was asked to explain my issue again until the cust rep decided to look at his notes !all in all an appalling service and incompetant customer service representatives . my querie was dealt with in a very quick and efficient way the advisor was of no help at all . it was good i was happy with my out come the couldnt fix my problem i ca n't access xxx live on my nokia 800 lumia im a business user with several phones with you .very pleased with your advisers and **** given on enquiry .thankyou from s.t .s .logistics leigh ltd . er....no i was transferred which was fine but talked to someone for almost ten.minsbut got cut off .i didnt.knowwhich dept to ring back .but the operator took my no twice but did not phone .me .to finalise conversation . i was very satisfyd with the service i recieved it was a problem created by xxx sales team and now you are struggling to resolve the issue . .and i do not know the outcome . . other companies were far more helpful only got time for one word answers useless second adviser . . normally u r good but the person i spoke to did n't listen to why i had called .also i think u r expensive i am still awaiting a text msg 2 answer my query first 10 was for very clear instructions on what to do , the five was because they did not seem to know they had received return of goods from me which had been signed for by a xxx employee , not very good liasing possibly .the last 10 was for excellence in dealing with my problem by the member of staff i spoke to they speak for themselves adviser ok , deals mediocre . at work now .sorry the manager i spoke to was very rude .i have had 3 blackberrys that have all gone wrong however you are not willing to do anythin about it .you over charged me on a bill .you told me i could upgrade in april but have now changed it to october .very discusted ! xxx has been good in all aspects no matter what the issue is always helpful and solves any problems quickly n effectively so i gave the rating the best why look to change something or improve when the help is outstanding already you ca n't get any better lack of any reaction to customers wishes .i feel you just do not care ! very helpful and kind person on the po i am satisfied with xxx services over the past 20 years the advisor !she was very nice and very helpful and she also explained everything very well so i understood everything . only a quick call to check the status of my account .all questioned were answered quickly and easy to understand .call was answered very quickly as well very professional ,straight to the point and did n't have to wait long to be answered . clear explanation , friendly member of staff , seemed genuine q1 - should n't have had this problem ; q2 - still to see if my problem is resolved + q3 - very satisfied ! i was happy with your advice . good service i am fed up with the service of xxx i have to phone every month as my bill is always wrong .iam always told this will be sorted and is not the case .thecustomer service is ridiculous . cause the gentlemen was very nice and sorted my query and give me the information i required the staff were very helpful , iwe had an unexpected large bill due to going over minutes which has never happened before excellent customer service and very friendly manner my phone was not turning on and you can not trace a problem if the phone is not on , so just told me to visit a xxxphone store or an apple shop , could go that bit further and as an alternative could have asked me `would you like to know where the nearest store to you is ? ? ` but overall love the customer service ! ! thank you . . the reason for my ratings are that i was very pleased with the person i spoke to and he helped me to solve my problem my rating to question 1 should be 10 not 3 that was a mistake i wanted 2 upgrade my fone i woz happy 2 pay 4 this woz told no and 2 go 2 the carfone warehouse and buy pay as u go this seems crazy i love the network after trying several others and like the customer service offered no good attentive operative . i have no signal in my home and xxx say they ca n't do anything to help , after years and years and over a thousand pounds spent on your company you shrugged off my problems and said you ca n't help me .so i 'm changing to a different network the moment this worthless contract runs out good service because ive been with you for 25 years my friend . helpful service . im always satusfued with the customer service but the person dealing with me today was exceptionally good.kelly constable .a credit to xxx . operator very helpful - but phone i wanted you no longer stock even though it 's not that old but she did give me advice on how to get one , so hopefully all will be ok the advisor was brrrilliant but i 'm not a fan explained about rewards as i am not into computers .for top ups because i received the answers to my questions and i got a fast response it was an average call got great service , no complaints great service 1 . 3rd 4th time of asking to resolve the .same problem ( overcharged ) hopefully done this time . i have had numerous problems with my handsets and wish to have a new phone , could not talk to a manager and when i took the matter in store they were not authorised to deal with the problem either .we are long standing buisness contracts and have persuaded all of our staff to take out seperate contracts with you .the service you provided today was shockingly bad over the phone . my iphone is faulty and xxx cant ofer a sensible solution very efficient and quick service and uk based call centre always a bonus .keep up the good work xxx :d i have done it before 6 months ago but it was not set up advisor was quick polite and informative .sortedmy problem in less than an hour very helpful & done what i asked very well spoken because it was , easy , efficient , effective and clear . adviser good why ?you do n't listen .xxx reception here is very poor and your co is far roved from reality . find xxx nt very helpful n stealin my credit ...i am nt a happy customer had my questions answered and sorted out straight away . solved the issue i called for i was misled when i was sold the contract .the agent on the phone did n't appear to care or offer me an acceptable solution very helpful lady who answered all my questions and fulfilled xxx 's mission statement after trying the automated service several times !i had to phone customer care to resolve a puk code issue on my wifes phone and even though it cost 25pence the service was very good . customer care service dose not exist , in your co , any more .my loyalty has been since 1989 and unfortunately has to come to an end.complaimno 139619 of 8/3/2012 has still not been answered to ,even though you promise to make a contact within 2 days . very good organisation and the automated voice was clear to understand .and the adviser was very helpful . friendly adviser explained everything well and resolved issue to a very good level he listened and dealt with my problem to my satisfaction very good service i pay for business 24 quality service .i do not consider todays time wasting and 5 day delay to try a possible solution acceptable for business . just impressed with service i am very frustrated by the xxx website which fails to work correctly every time i use it .this time my top-up failed to complete although the credit was added to my account no a second attempt , which also failed to complete .you agent handled my problem cheerfully and efficiently .but i am not yet certain that the text and web pack has been correctly added to my account .i will fine out in 2 days time ..... great service very helpful and couldnt have done more agent was v professional however clearly the last two people i spoke to , notably the woman i had a 45 min conv with , never made the order she said she did .appalling and she should be investigated .experiences such as the one i have just had are what give you a bad name .staff should be accountable but i 'm advised there 's nothing else i can do .... happy with service . the advisor i spoke to was very helpful and considerate of the position i was in regarding the finance involved , he sounded professional but sympathetic also . i want more than 100 sms international pack but u dont do it . my query was dealt in a very satisfactory way with no delay .thanks operator was professional , problem could n't be answered , operatordid try the lady i spoke to put my mind at rest with the problem i had with my account . see answer 1 . operator was really helpful however have been with you since jan 2012 and have had nothing but problems , no service , freebies not being set up properly , now it looks like the sim is faulty , have wasted a lot of money and not had any decent use if my phone , compensation is needed i feel . she was extremely helpful and courteous i have not had any call from any one x adviser very helpful polite , competent very very helpfull all the way with all my calls to xxx .hence staying loyal for many years and years to come .many thanks as i explained the reason for my call was to get my pac code , the advisor asked if i would like her to tell me it over the phone or txt it so asked for it to be text 'd .she said it would be with me within 1 hour and 15 later i still havent received it so i guess i am going to have to phone again today . took a fifteen minutes and passed between two different people to find out how much my last bill was q i was going 2 cancel when my contract finished but the man i spoke 2 gave me a good deal so i decided 2 stay with xxx phone .i wasnt happy when i found out that i was paying 4 a service which i never knew i had or needed .then was told id get the money refunded which i was pleased about .so i did what i was told and rang up 4 the refund and was told id only get half of it .over the last 2 years ive been charged alot more than i thought i was going 2 be charged and felt tide 2 having 2 pay it .there was no way i wanted 2 stay with xxx phone but if the payments stick 2 the promised amount then il be happy with the service this time . because i was completly satisfied with the lady 's manorism on the phone n the service i av had so far with xxx did not solve query was misled by ur agent who said i could grow and grab by my fone .i have grown but ca n't get a reward because i do n't have computer !u cheated me ! i have always been happy with xxxphone ,but i got cut off during my call and then the call started again and i got charged twice even though the second advisor said i would not be charged ( i did not redial the call just went back to the beginning and i got put on to a second advisor ) no hand set replacements and i have 5 phones on 1 tariff .so we are left with 1 phone that does n't work and as to be sent of for repair .will be going back to 02 when contract finishes .never had problems eith them very thorough , and clearly explained information advisor very good but i wanted to delete app but couldnt it was dealt with quickly and no hassle they sloved my problem straight away very happy because the assistance solved everything i need a part from something ... beacuse i 'm happy with the contract now the problem has been resovled . i called about my internet connection on 2 occasions firstly the advisor was helpful on the second call the phone was put down on me an i am stil waiting to for my internet to work i am considering changing my network away from xxx the out come of my phone call was not what i expected .feel like my phone insurance was miss sold polite , helpful service delivered in timely manner always pleased with xxx , but this time was not advised to simply turn my wi-fi on , which a friend spotted was the problem and cured it . wrong information giving about billing but a understand advisor he know what he was talking about because i was satisfied overall with the help and advice ! the adviser i spoke to was very polite , efficient and professional .quick resolution of the problem , competent service . i put the phone down because i just wanted to activate by bbm ... : ) 0 she answered all my questions all was dealt with quickly and proffesionally . i 'm very happy with the help given i did n't like the answers but he was very good ur staff will allways get top marks from me because they r so helpfull bu i wouldnt recomend xxx to anyone because they are more expensive than all my friends and family who are with other networks .m ferris the lady that assisted me was very helpful she explained the problem to me and found a solution that suited my needs .thankyou no previous neg experience relates to first rating happy with today 's service excellent service avery thing i ask u sort 4 me problem sorted , but had 2 explain th details more than once . because your price are too expensive and there is no good deals like o2 the adviser was very helpful so i gave her a 10 , and due to the fact that i 've already been in this situation before and my query was dealt with then which was more extreme , so i assumed this query should be dealt with , and i did n't like the fact that the agreement was slyly prolonged even though i have paid cos it was average because xxx is **** excellent helpful service today felt my answers were truthful and also the operator seemed to get annoyed with my questions good service not go setting yet phone was answered promptly , problem was rectified extremely quickly !excellent service from the adviser !thank you .a happy customer . advisor was very helpful .assigned new sim to a number we ported in that didnt port properly .number still not working now though . although the issue is being resolved i was kept on hold for several minutes and the resolution is in the future because the problem i had is now solved i asked a question , and he answered me with the correct answer straight away !very friendly and seemed like they wanted to help me very helpful assistant and to the point . thought advisor was flippant , left call frustrated & unhappy with not so clever attitude 10 feel really mislead about my phone upgrade .not impressed can not get 2 speak very heplful because xxxpone are realy helpful and frindly have called already once and problem not sorted .now told have to go into branch to sort out the guy was very helpful and converted one of my phones back to pay as you go which we needed no problems .a professional service . good service ,efficient advisor . the only fault i would have was that the details of my new tarif could 'nt be sent to my nearest xxx shop where i could view the phones being offered and if i was satisfied then i could purchase the phone from the shop and sign the contract because waiting on a courier to deliver a new phone does not always suit the hours i work the xxx technician i spoke to was knowlegeable , understood my needs and has organised what is required to fulfill them .i fully understand what is happening and will be able to fully realise my request within the next 24 hours . he was very polite , introduced himself , explained how to sort my problem out so that even i understood , very helpful just what i expect from a high profile company .good service = ) very good service and xxx recognise my long standing custom the man who helped me was very good i was happy with how i was treated but result did not work . it was dealt with very quickly which the web site is n't . because the call was cut off because of a poor signal in central london and no one called me back very pleased wth service in store & on phone , just not happy wth price of calls , or recieving , so wont be making any , sorry ! when i had a problem when i first got my phone xxx didnt help me at all but rhe person i spoke to today was helpful and friendly be cause i am happy with your service and help person helped me with past statements - similar query was dealt with badly by bt. the call handler was very polite and dealt with my query efficiently the two calls i made before today i was lied to .today my problem was solved becouse he gave his time and dealt with the matter i was very pleased with the advice assisatnce of what you have help me with today ,thank you my enquiry was handled swiftly and efficiently .thank you very helpful and all problems sorted .always helps when you talk to someone who knows what they are doing :d the reason for my ratings is that the person i spoke to was very helpful . you should be more joined up .that is when you supply a new sim card you should be aware that the customer has a sure signal and not leave it to them to chase a solution on getting them to work .it took at least 3 calls to sort out .1st call fix please ! everything was dealt with thoroughly and help given quite friendly service . i could of upgraded early in dec but didnt and now cant til end of april spend a lot of money with u not very happy thinking about swaping companys discusting service provided to a customers since 1992 all round absolutely rubish , ca n't say it any other away , you say you record your calls go listen to it . q1 i was left on hold for a very long period of time .q2 the features i was hoping to unlock were an additional cost to my account .q3 the advisor was polite , professional and concise . i got what i wanted-lower monthly tariff and new iphone , however the information to get to that stage was not initially given as an option .ie to have my current iphone bought back . prob solved with good service **** bettrer offert ( giff gaff ) was originally advised my number transfer would be seedless and completed by 4pm today .advisor did n't seem to care much and just advised to wait up to 48 hours .i have no mobile phone that is usable as a result of this .great for a business customer ! excellent customer service and a very satisfactory outcome . very pleasant but hesitancy in his voice showed a lack of confidence and left me wondering how indepth his knowledge was re : the invoice breakdown . because they said yes to what i wanted , quick , polite , nice voice because of the dreadful experiences i have had with my contract .please speak to brian mcgaw in your call centre for details i didnt under stand him he was not english the reasons for my ratings was because it such good quality and so many effects to do with the phone and very well spoke simple conclusion to my question because previous phone calls had failed to resolve my complaint one way or another and promises of ring backs were not did not happen.the lady tonight went to a manager and sorted the matter whilst i waited . the service i received was first class , as always . i was just really pleased with the service from your advisor fantastic man he is !x tech guy was not based in uk and did not seem to understand my dissatisfaction hence 4 . the final customer service man was uk based , listened , seemed to understand my dissatisfaction , apologised , was helpful and offered to called back at an agreed time tomorrow to continue to assist me , so 6 ; ca n't rate higher till issue resolved cos it 's brill man average service every time i talk to a xxx rep.i get different answers . i did n't get my problem resolved !also i have such a bad reception on the iphone4s! !no one can hear me and they keep telling me i 'm breaking up !and when i want to its much worse than the i3 !if i do n't get this resolved , i will go back to my iphone 3.and when i want to txt , 9 times out of 10 , i do n't have service ! ! arghh ! man was verry helpfuly great service . because i 've been left with no job and you do n't want to help its not i do n't want to pay i ca n't the person that i reported my complaint to was extremely understanding to what i said , i felt that he did believe what had happened .after practically being called a liar in the shop , it was good to have someone see it from my point of view .the 7 was because i do n' t know what will happen with my complaint , i do n' t know if it will make any difference . service was excellent xxx always helpful and polite . because xxx is amazing and they treat people with respect every time i ring i get a colored person i can never understand that tells me they have sorted the problem when its not so i need 2 go throu the whole process again with some 1 else i cant understand .i 'm hoping this time 24hrs and it will still b sorted . have not yet received my pac number but the woman on the end of the phone was very helpful . the service provided and the time it took to resolve my inquiry . in fairly high bill and no pre warnings of reaching pre paid limit , which i mistakingly thought xxx did problem not resolved .staff do n't know what they are doing .asked for technical help and got put through to warranties .email not sent as promised excellent support and quick response with good knowledge really poor customer service .no compassion .passed from department to department with no introduction .asked for security details on numerous occasions .no attempt to stop me from leaving when pac requested .no attempt to contact ref upgrade months after contract ended 10 you do n't seem to provide the flexibility in your commercials that i would expect for a customer who has been with you years .i will be cancelling at the end of my term no great customer service , friendly advisor . 6 cause ur not bad and ur not brilliant but i would change the rating two 7 and ur advisor was very helpful so that 's y i rated 10 i gave them that 's how i see it because our signal has been on and off the lst few wks me and my husband hve been topping up and feel it a waste of time and money has we have not had the benefit of our credit and when we phoned to make enquiries they were not at all helpful so we are now cosidering leaving xxx . extremely helpful call handler , willing to listen to my problem and offered the quickest easiest solution .thankyou it all took very long and i 'd tell others to shop around before committing to xxx very polite and very helpful and understanding and i could understand , well done a credit to your team received good service and outcome to query problem sorted without any drama . question was answered but phone line (xxx ) was terrible .ironic . no your systems were down .my bill had vat charged incorrectly solved problem quickly ! ! i had no prod witi the call the man i spoke to was nice helpful and got the query sorted quickly was happy with the call my query was dealt with useless she sorted everything i asked they r based on factv the speed at which i got the right service dept and the gentleman i spoke to was very helpful . it was fantastic but the phone is still restricted ... ? enquired about upgrade in november , told i could get one in march .t & c changed and i was n't informed , now not able to get upgrade till 10 august .taking my business elsewhere now .you 've lost a valuable loyal customer you have had for 5 years . any call i have made to customer services the person i am speaking to at the time very helpfull and polite therfore i give marks to the 3 questions of .10 10 10 . because u r the best mobile phone company q1 was spoken to professionaly and with kirtacy .q2 not sure if resolved yet .q3 advisor had the answer and was polite . happy given incorrect advice cause it was an excellent service and very helpful said they would phone back in 5-10 minutes , still waiting ............ allthough i got a satisfactory answer to my query , my first call was cut off by xxx and i had to call back and go through it all again . cause ur grate for family and friends and most of my family on xxx very pleasant person . the first question was because they are very helpfull and kind and they do n't stutter or murmer the second because not everyones perfect and allthough it was resolved in a short space of time and last of all the person i was talking to was very good and helpfull allthough they were n't all that happy my queries were dealt with in a fast and professional manner and my phone is active after a switchover time of less than 30minutes .every xxx advisor i have spoken to has been courteous and clear .thank you for such a high quality customer experience . very pleased with the help normal a good service because you are good one idea would just to send one text stating q1-q2 ect then answer only one text .... 10-10-10-9 coz on other networks i always end up speaking to a foreigner ,and today i spoke to someone i could understand . didnt no what to do he was really helpful and gave me enough information even though i had limited access problem sorted quickly and courteously by someone who knew what she was about .you got 8 on the recommend question cos you avoid tax you naughty scamps and not everyone likes that . disatisfied with lack of customer focus got 2380 reward points gt no internet so cannot cliam prizes do n't see why voddafone ca n't give c top up for them i spend a lot on mine and my 4 grils top ups about 245 a month on all i am very satisfied with xxxphone because they provide and efficient and friendly service and are always willing to help the woman had no idea what she was talking about .she offered wrong advice and would n't listen to me that it was a fault with xxx .i 'm not an idiot and know my computer ! .i sorted it out in the end , without her help ! .she was very rude and abrupt .everyone else at xxx lovely !. . sack this woman ...she also refered to a non xxx website when xxx website said different ! .not good customer service at all . the service and adviser were excellent.. ! very very poor customer service with no effort to help me solve my huge loss in money 's due to bad customer management .i am not happy what so ever the gentleman was very friendly an efficient at dealing with with my call , unfortunately this was the 4th time i had to phone about this problem which is still not sorted he is going to find best plan for me and call me tmrw..... very helpful chap im happy with xxx anytime i call staff r helpful .i hav been with xxx for yrs n hope 2 be in the near future reason for my ratings is because the customer service person was very helpful and i like the offers that voadafone give my issue was resolved quickly and efficiently in a professional manner and i was very happy with the knowledge and support demonstrated by the engineer .thank you . query .not.resolved . why ? very good service overall the operator gave very good service so that got a high score but this is the third time i have had to phone about the same problems hence the low score xxxphone you really need to sought yourselves out three phonecalls for the same problems is not acceptable because she was very friendly and gave me all the info and more i needed this morning i was on the phone to xxx for 2hrs 30mins of which i was left on hold for 2hrs 3min , call was recorded , after which problem still wasnt resolved , second time of calling advisor told me he 'd forgotten how to activate my sim card ? ? ? ? ? its a good job i dont forget how to do my job ( paramedic ) the adviser was lively & very helpful but i wo n't know for a while whether his suggested remedy has worked . the service was very good and completed what i needed for now the reasons for the ratings is that i am very pleased with the service that xxx give and the advisers that you speak to contract is more than i thought it would b . very pleased with call call me and i will explain my low ratings . 10 keep being cut off ! nice polite friendly and sorted out my issue ! ! i was happy wth the service i recieved yes , i tried twice to contact the disconnection team to remove a phone from my contract but they could not put me through and i wasted 25 minutes , can someone call me so i can get this sorted without me having to do all the chasing ! ! !this would be customer service !please call me ! ! ! i have a phone that still does n't send or receive images , i 've been overcharged for 6 months , and it took an hour calling from abroad for the account adjusted which included being wrongly tranferred and disconnected . xxx have not got my bill right since i moved to them and you have stolen money from my account , interest is being charged on this at the rate of 8 % per day you do n't wait more then 30 seconds and someone picks up customer service team need a pat on the back ....fast service equals happy customer , very simple , do n't make customers wait like councils haha .please also get the customer service team to offer deals for existing customers if any are present : ) would be great , like 20 % of your next bill for helping us with surveys ....incentives basically .thanks . no 1 made about 6 calls and got nowhere ?no 2 as far as they were concerned i might as well terminate my contracts with xxx .no3 your staff that i spoke to told me that the software was out of date even though i explained i was disabled and the phone in question was for my daughter and it was only about 3 months old , they still did n't seem to care the impression i got was we do n't want your business .please feel free to phone me if you would like more details .barry newman i rang about my price plan , and high bills .something is clearly wrong .i was on hold 12 mins !then the phone went dead . you said 3 questions . .this is the 4th ?she was patient and trying hard to explain to me although the answer was not clear and i needed to ask many times to be confirmed . poor overal service except the agent called julie at dern valley if you contact me as you are supposed to i will tell you exactly these reasons . the adviser was very patient with me . you said 3 questions ! the woman i spoke with was quick with her answers and explained them fully to me .she was very pleasant . my questions were based to the over inflated prices i was charged for using data abroad .your calculation in the use of data was not accurate .i was informed by the customer representative that my customer was not welcome . product knowledg and information very good and a friendly service my problem was sorted out as quickly as possible . i like xxx no generally good service ,helpful adviser ,just a shame that xxx charge to talk to customer services . mostly satisfied i got exactly what i asked for :-) i have purchased a 40 pound top up two day at 3 minutes past 5 the voucher number has already been used thats why i am not happy with xxx phone i am still waiting four my top up whitch i need four work friendly and very helpful and answered my question effectively and efficiently not by text but i am sad i have to remain with you for another 18 month 's and i wiil not use you again advisor was extremly helpful polite an resolved my issue excellent service because the person who was dealing with my problem told me he would call back and never did .waste of a 20 minute phone call .very annoyed reasons being is i was given incorrect information last week regarding this months direct debit of 120.92i called to double check that my payment had been collected and i was assured by your agent it had collected , 3 days later i was then advised that it had not and i did not get apology for misleeding service and seing as i am a loyal customer of yourselves its not service i expect to receive and certainly will be leaving you guys when my contracts up .a good will gesture will be nice and regain my faith in xxx but but currently i am deeply disappointed . they clearly understood my requirements and acted on them gave clear information and polite and helpful i am fed up xxx .everything you say or do does not happen and still my problem has not been resolved .not a happy customer . you asked i answered lot of confusion between one net and small business help line .have been told i have been sold the wrong contract totally bad customer service always a brilliant customer service from xxx and very short waiting times always experienced .very happy customer for quite a few years . the representative understood my concerns and dealt with them satisfactorily **** because xxx hang up on me ! ! very good customer service very helpful and gave good advice pleasant staff 3 because on several occasions now i have had products and services promised but not delivered or resolved .0 because the advisor was unable to resolve my complaint at all and no one with authority was willing to make the decision .5 because although the advisor was as helpful as he could be again could n't resolve the complaint to my satisfaction and had to refer it to someone else which could take 48 hours .this is unacceptable when there are notes on my account .overall standard of call staff is excellent but let down by resources and ability to make decisions . dunno i called with a problem .the person a spoke to said it was sorted out - but it has not been . dint get no where and it cost me to call so am changing net works i had several questions thankfully i was able to speak to a real person and not an automated response i had to call twice to get a query resolved .the first advisor did not provide a solution , and was n't friendly .the second advisor was great and provided a solution ( refund of the deposit ) .customers should n't have to call twice and qpend half hour following up on money that the company should refund on time .service quality should be uniform and equal treatment standards applied to all customers . because i think xxx are theives like most big buisnesses in a resession we will never renew our contracts ,cheers because i ask for help and none was given very polite and new what he was doin my issue is still being looked into i will be more than willing to discuss this in a phone call if you care to give me a chance to explain .thank you . 3. he didnt seem to be familiar with xxx system .all i wanted to know was my current tariff , he gave me wrong information 1st then when i disagreed he told me another information .whic may be right i was dissapponted to call along with wrong information he put me on 10 mins hold for this good service and very helpful . i could do but i think you would n't like what i say problem not solved unhappy with xxx online account ! because when i go on xxxs web site to try and grow my points it dosent work and it dosent work when i text everytime i get sent a code i have to ring xxx and it cost 25p so basically i 'm paying 25p for the codes and .they are supposed to be my rewards for toping up very satisfied advisor good and helped as much as poss .query unresolved . the business help is generally very good .xxx however is expensive and unreliable .i only stick with it because i have a company contract .maybe it 's my phone .thanks always a good service when you phone xxx and we can only get reception from xxx where we live the 1st person i spoke to placed me on hold and transferred me to someone else , no reason given .the second person i spoke to was friendly , but was unable to answer my query , i was told to call back between hours of 8.30 to 5pm to speak to the 'business ' team well the xxx store in hanley stoke on trent , made me out 2 look a liar with the problem in which they said was wrong with my fone an said it had been sent 4 repair when it hadnt even been sent away and said that my fone had been tampered with which made me feel very bad in myself and after all the problems which occured it happened 2 b a software fault which i had 2 sort myself , very appauling ! ! ! !the staff attitude was terrible an acted as if they really werent bothered ! ! sumat shud b said 2 the store about this problem , but the guy in which i spoke 2 over the fone at the customer service team was very understanding ! gd customer service good customer care overall very satisfied he tried hard and offered to go the extra mile even though your account management ` system ` prevented him offering an immediate solution .... impressed with how helpful my advisor was and understanding of the fact i didnt get paid til later in the week , very helpful and polite , great service thankyou xxx !: ) best customer service and prices the adviser dealt with my request straight away .the previous adviser had told me to go to a xxx store to deal with the same request problem solved without hassle but would like to say it would be nice if your xxx contacted people to advise when people are going so far over their contract cos the man was very nice on the phone thank you . over all good service but getting to an advisor takes to long . expectations set high by xxx in effort to get my repeat business but not delivered upon once in contract . yes the issue was not solved the advisor was not helpful and could not give me an answer the advisor i spoke to was helpful but not happy with overall service from xxx ! today the agent was great but in the past your telephone customer service has been appalling . good communication and quick fix of the problem . still problem not solved .need take phone to shop thanks to c if u give me a gift had some troble with service recently freindly polite staff ...who resolved my question quickly the lady who assisted me was ever so friendly ,helpful and was nice to me .x i was very pleased with your representative today , but found that the one i spoke to last time about the same issues had done nothing even though she said she would .otherwise , i would have given you another 10 in the first question . very good , not rude , polite and patient ! always helpful staff . i was offered an upgrade by another mobile company & xxx had no room for negotiation & they were very happy for me to leave them & go with someone else .i am not happy with xxx . coz that 's what they deserved .bit of a stupid question good service fast , polite service it took 3 attempts trying connect me to business services before the 4 young lady said they were closed .i feel frustrated as i recieved my new ipad today and do not understand the network connection as its going slow and control is locked till i phone tommorow .product guide is to dependant online info which i cannot connect to .i think more old fashioned paper info would help . very happy with the service i was placed on hold straight after i explained why i was calling and i was left on hold for over 8 minutes then taken off hold and hung up on without a word being said and no one called me back .i previously worked for xxx and was proud to but i would not recommend them to anyone after my recent contact with them .i am supposed to have a 50 % discount on one line on my account which was agreed would be kept in my redundancy package as long as the line was not upgraded or price plan changed but it has been lowered to 30 % discount this month with no explanation helpful advisor who sorted my issues nobody ever scores a 10 ! the staff were very helpful with my q thank you customer advisor was really polite ,very helpful and solved my problem first person on phone no idea , long wait on hold , second person had some idea but could not help due to xxx setup really disappointed to find xxx provide no smtp for mail .for the world 's biggest mobile operator to not have smtp services for mobile users is bad , when contract is up will move to another provider i was cut off half way through the call and could n't face going back through the system .would it not be possible for the agent to call me back ? slow response i 'm happy for your service asked a simple question , got a quick n easy answer , v polite n generally fab - thanks well the caller was good but i am still waiting on a call back and everytime a have been told am guna get a call back and i never get one but if i do i will be very satisfied good customer service **** network quality , **** support , liars advisor very helpful and a pleasure to talk to unhappy i was charged for delivery , i should n't have had to ring but man sorted it out it easy a good overall customer service and dealt the query very fast and well . because i will not be sure my problem is solved until i have recieved paper bills monthly and consistently and indefinitely as i have requested many times over the last few months very good adviser who dealt with problem fast and knows how to talk to customers .excellent because xxx is the best : ) the advisor said she would text me the information to consider but never did lack of available information as well as xxx failing to inform me of extortionate sms pricing whilst abroad .looking to leave xxx . very good call adviser . y/ adviser was polite and provided info available but is totally unacceptable that there was no estimate to restore service 72 hrs after the failure sorry the last one should have been 10 great and affective fast service ! very helpful and good speaking to someone whose first language is english . i would like to give a better rating to the last call i made but as i had a bad experience with previous calls i 'd made before hand with other staff i took those calls into account when i gave my ratings excellent service and answered all questions your advisor was extremely helpful an resolved my issue and all my questions .i myself work for an outsource company in the quality department and if our agents were as good as this one we would be a happy company .keep up the good work an reward this agent .you can charge the bottle of wine to my account my problem has not been solved though the staff was amiable always excellent no the man was very nice and helped in every way he could : ) good customer service young dude was polite explained everything well and was good answering my concerns without being patronising it was ok but not the best i like xxx the issues that i had were all resolved quickly and efficiently .however i still cannot send a photo .what do i need to do ? very thorough , helpful , knowledgable and understanding .looked into and confirmed my query and phoned me back when connexion was lost . customer service never called back to resolve problem and xxx took money out of my account without authorisation very helpful and pleasant chap , who sorted out my query excellent customer service .polite , friendly and helpful staff .thank you x i 've had this online login problem for a very long time .been to your stores on the high street , they said phone customer services .spoke to someone in your team , she suggested deleting my account , then register in 24 hours .but the problem still exist .no one at xxx knows what 's wrong with my online account .in the past 6 months i have not seen by bill , but you guys continue to debit my account .the adviser i spoke to today has finally pass this issue on to your it guys .please can someone tell me what 's gone wrong . because i was kept on hold for well over 40 minutes and hung up in end ! customer service very good , network service getting bad . i was happy with service i am disgusted that you can put whatever you want on my account as supposedly to safeguard me even though i havnt authorised it , thus locking me out of my own account sorted and answered my query within 10 minutes i was treated as nothing more than a revenue generator and not as a loyal customer which has been with xxx in excess of ten years . the second question i only rated 1 for the information i was given was all ok but the problem only resolved for 5 minuets , however i think this problem is being caused by blackberry . very efficient , professional & polite :-) cos ur **** was fully able to understand and made my request easy i was pleased with the service fast response and very helpful in dealing with my issue . have been trying to sort this issue out for last 4 months , finally i think someone has fixed it the adviser was so helpfully and polite and uk adviser can understand .wish all were like her last time i called last month could n't get my issue resolved cause an outside uk adviser could n't understand me so could get my point across and he did n't do has i requested do n't know why u employ them if the cant do the job , i 'm sure all uk residents would like to speak to uk advisers ! ! ! ! no i have a very long wait or your department has closed after 6pm very straight forward service could be a better service 2 your customers i rang with a problem with my account and it was sorted out in full quickly and politely . the adviser was very helpful and polite and dealt with my enquiries quickly person was very polite and friendly good service except for slight delay due to computer system really happy with everything some people are very rude and keep putting u on hold over and over .how a good part was the last person i spock to was every helpful and quick 10/10 for her .others give xxxphone a bad name . they keep sending me texts on my phone about my bill to check on line i keep phoneing telling them i have not got a computer now they send me a bill and charge me 1pounds 50 for it not please about other people i talk to get a lot more for there money texts and so on been a customer for 20 years . good service , great network signal , recommend did not get up grade i got diverted to one net department that wasnt even open **** service for bussiness should be open 24 hrs it was my 3rd call this eve and the lovely young man resolved it . good service as always operator v polite + helpful , got my monthly charge down .not happy unable to block son phoning chatlines .not deemed as premium rate calls yet charges r ! also seems unfair to charge 1min for 2 sec unanswered call .i have 2 mobiles , 1 for me + 1 for my son . advisor was very polite & friendly .reported the fault with the manager , and topped up my phone as a good will jester .she is a credit to your team . as always your staff are superb yeah because i contacted you back in feb requesting a paper bill to be sent and this month did not recieve one resultin a late payment .had to call again 2day 2 sort it out .even informed u by text . very happy with the result the advisor was very professional but with a personal touch .as a business man my self i would n't hesitate to offer her a job in customer services or any other department for that matter . they sorted out my problem stright away query was sorted quickly it was 7 i was not treat right in xxx shop but lady on phone was very good awaiti call back in morn polite and helpful staff .hopefully the help i received will help me when i get my new handset . i was happy with the manner i was spoken too , adviser was helpful and willing to do as i asked didnt understand the advisor talking .this is the 3rd time i have phoned xxx .told the first advisor what was wrong .put me through to technical dep.and then had to repeat what was wrong .still not got the internet working .another advisor 3-5 days ago sent me wap setting for my phone to use and it was wrong it was for htc when my phone is a lumia 800 account not sorted some one from xxx told my husband the account was clear in jan only to find it is not i was well satisfied the way the lady handled my problem . advisor was very friendly and helpful very happy with information hope it turns out ok this time the solution given to my problem was extremely inconvenient and unnecessary .the adviser was inconsiderate , and overall i feel the service given was extremely weak consider the money i pay . no : ) being messed about paying bills and still having restricted services !plus my phone does n't work properly the phone call nearly took 20 min on a land line .when i was pasted to the tech support my details was n't passed and had to repeat the security questions .plus could n't hardly understand the operator to well .over all the problem got resolved . btw.this is four questions .the advisor was friendly , polite , able to provide details quickly and double checked facts before informing me .he also did n't call me by my first name which showed professionalism . very clear advice the service was really good and the adviser i spoke to was really helpfull and happy my phone works great now and my problem was resolved : ) overall my bills are higher with xxx than with my pervious supplier 02 .i was assured by coming to xxx i would be better off .an also i have had issues with customer service agents which is documented on my account . because your **** what 's the point after ringing you advisers around 6 times i still do n't know if my problem is sorted out and when my contract expires i will be leaving you for good after being with you for 12 years the service at lunchtime today and this evening were excellent . good service thank you xxx do not listen to their customers ! lady was very pleasant and helpful , understood me and was easy to understand her and offered a solution to my problem very helpful lady , quickly understood and solved my problem advisor was very efficient you have failed to resolve my problem on 4 attempts very disappointed that i have to call back to resolve a problem with my phone .no doubt i will be kept waiting for an age before i get to speak with an actual human being ! he was very patience and explained clearly why i was having difficulty setting up my account on the internet suggested that he 'd arrange for a colleague to ring me tomorrow to set it up for me .hope that resolves my problem the girl was very helpful an listened , an acted on what i asked so i git answrs and results i needed xx no. i will be calling xxx tomorrow as i do not have the time or the energy to list the problems i have with your company at this moment in time in a text .suffice to say i will not be renewing my contact with you again .disgusted .and will make sure everyone i know hears why also . the only issue i have with xxx is coverage can be disappointing compared to o2 and pay as u go although this may be a handset problem thanks ian because the service was good i have been a customer for many years and have never had any problems your staff are always very helpful and easy to talk to your overall service is very good . cos answered all my questions brill xx excellent bloke i spoke to service just brill terrible service staff have not got a clue how to resolve issues and just tell you any thing to get rid of you the adviser came across very positive and went through a few check which seemed valuable .i have now been told toi wait up to 24 hours before i get my bbm working obviously i am a bit apprehensive the advisor was very prompt and polite with my query the person i spoke to was very helpful and checked on what i asked for .very disappointed that when i placed order for the new i pad i was over promised on delivery times by what appears to be 4 days ...not next day , because of the mix up i now have to go into work on my day off because that 's where i was when delivery day was given , not where i will be when my i pad arrives .do n't promise if you cant deliver .i would n't be annoyed if i 'd been told tuesday in the first place .hope xxx can help me out in some way for the mix up and inconvenience caused !thank you it 's been a month i am chasing you to remove my phone from the blacklisted list .i have asked for a financial compensation ( one month with a locked phone by xxx ) and it 's been refused .i ca n't wait to end my contract and sign with another operator i dont not understand problem was sorted quickly my call was unresolved and when i asked to speak to a manager i was told that you were closing in 30 mins and that i would get a call back in the next 24 hours .frankly not good enough when i 'm not getting a service i am paying for . because you suck in every single aspect ! the adviser explained things thoroughly and made it personal plus it was clearly a uk call centre i have more than enough reasons to be disappointed with your company and the service you provide , and simply do not have the time of day to list every reason over text .check your records and im sure there will be more than enough information to back up my answers . problems resolved thankyou . just because the member of staff who took my call solved all of my issues and treated me in a professional and friendly manner .your member of staff then gave me guidance and support to allow me better use of my xxx account .she gave me great confidence in her knowledge and experience in managing change in my account . long wait to speak to the adviser very good customer service thank you . called 3 times .1 time been waiting for nearly ten minutes and when finally someone answered i could not hear anything .called straight away and been waiting for 10 mins and i had to hung up .3rd times the service was closedm i have been told to call during office hs very pleased with professional manner of person i spoke to no phones been disconected an trouble with payment arrangment s my parents were trying to decide whether to move from o2 network to orange or to xxx .natalie 's great customer service skills and professionalism persuaded both my parents to move to xxx good advisor .sorted my problems quickly . because i was mis advised on my last call and then fobbed off on this call .will be terminating my contract on 10th of may but when i asked when i could do that your advisor could n't even confirm that was the correct date .she said around the 10th so i guess that will be another wasted call !so your service deserves 0. too long to go into via text as a company xxx have always been excellent with me and efficiant . advisor was good but not enough info given to me about my 3g usage you always charge more than the contract you do n't explain enough what is covered in my contract i pay a lot of money a month and i am now told that mms is not covered on my contract so i am now considering my options was very friendly but was just asked to call back tomorrow . i keep askin for account statments and get non ! advisor was helpful , knowledgeable , polite and courteous , i am however feeling i am paying too much for my contract because i agree x i got the answer to my questiom efficiently and in a lovely helpful manner . i have bn having issues with my network for three weeks .i have phoned several times ,used live chat & gone into the shop - the customer service on a whole has been rude and contradictory .i have not been offered an apology and i am still with no network in my hometown or my house !i still have been given no solution as to when or how to resolve this ! the lady was very helpful and clear in her instruction .she was very easy to undersand my call was listened to , understood and then acted upon quickly and effectively .very good customer service . poor business service because your operator did an amazeballs job of helping .ta . the customer service advisor was very helpful . no job well done .friendly manner no fuss and gave me the information and help i required to help me save money thanks bought a new phone called several times over 2 days transfered my calls over 10 times and the phone is still not working very very unhappy if i could cancel and go some where else i would ! ! day 3 now and still phone not working and yet again no one can sort it out .this was a present wish i had n't bothered now .very upset ! friendly and helpful problem persists and nobody txt to apologize for the network problem a courtesy txt would have been nice xxx is the best i was told that my bill problem will be sorted .nothinghas happned and my next bill is too high excellent service as always .10 + thankyou.:-) had lousy signal at home - reported for last three months - still no better - got signal booster but still keeps dropping out - tried xxx helpline - ages to get through then cut off and no one calls back - try again and get technical team but they say too late going home !terrible customer service and no one cares - paul horrocks 07768 615876 the lady i spoke to was understanding , very professional and helpful adviser solved issues well from the unconfirmed promises from the previous sales adviser , oh n very truthful ! complete **** up moving to onenet . very happy to help i 've been a customer for many years and i could n't get an upgrade or the iphone 4s that i wanted no already have in my replies .no email with code received . very helpful operator .hopefully problem now resolved i thought the service was good apart from the hold time and that the first person who was dealing with my problem seemed to lose the call , will be hundred percent happy if problem is solved by tomorrow the reasons are because the customer service i have received from phones 4 u and xxx have been excellent and they all went out of there way to help me and even change my handset also .big thanks to ali and tony really appreciated the help .thanks guys . issues not resolved as i was not advised of correct contract length when taken out , am now stuck with this as i am now told it is to late to complain about it resolved my problem very polite on the phone 8 because it 's too complicated to ask anything from xxx , waiting time it 's also excessive .i 'm also costumer from xxx pt and their costumer service it 's much faster and efficient . the advisor was very helpful and polite it was nice talking to some one who i could under stand and he new what he was talking about really help full thanks james was very good on the phone well done him thanks again claire was very helpful & helped me to solve the problem with my i phone ! my problem is xxxs mistake , which is very annoying as this has lead to over billing .the advisor tried his best to help , but it is not his decision , so i have to wait a week before i find out if my problem will be fixed had to phone twice was misinformed on the first call , had to call back & the problem has not been resolved could n't fix my problems , nee to take the phone to a shop i was very satisfied with the customer service i felt that a phone call should have been enough to cancel my contract but instead i had to write it all down on an email , otherwise the operator was curious & polite . have been messed about by xxx since i purchased the phone and it was n't working , no one seemed interested in helping and i am still currently deciding if i am going to continue with xxx or if i will cancel not too long a wait to b answered , friendly and efficient operator .great overseas call rates added . no trevor the advisor was very polite and friendly , offered me an alternative service to what i originally requested and the outcome was what i needed .call was attended without any delay .excellent customer service .many thanks .steven shaw your adviser was as helpfully as possible but could not resolve the issue .i still have no 3g access as if i turn data services on i have no phone service or data service .there is a problem with the xxxphone mast in my area yet you report excellent 3g service . polite and efficient but not 100 % perfect all staff were polite , very helpful , quick and i achieved my goal of getting my phone back very quickly .super service . yeah xxx is rubbish dealt with my account very well and listened to what we say good company very satisfied with overall response however find it difficult to speak to appropriate person e.g vip on hold for 10 mins .when i got through person didnt understand what the problem was/is .i was then cut off .rang back on hold again for ages only to be cut of after recorded message informed me it was about to happen .called again only to find it was now out of hours .problem still there .perhaps you would be good enough to ring me to discuss this matter and resolve the problem . yes because it wasnt resolved and i wish i stayed with orange i never went over on my bill and i never had any problems . . also the signal was better . the advisor was simply outstanding and i would employ him within my own company tomorrow .review the conversation and draw your own opinions , you do n't get that kind of service with o2 or 3 , it is the number one reason i chose to move all my phones to xxx i had wanted help with a problem , but he could only advise me to look it up on the internet .as the teck department was closed .i pay for 24 hour phone , but you only cover 12 hours ! good overall , as a customer i would like xxx to continue to strive for my business and inproved service . did n't quite get the answer i was after but happy with outcome . whilst the xxx rep was helpful , it transpires that i was mis sold my package ( i was informed at the point of sale that all tethered data was included in the package up to my data allocation ) .this point has been acknowledged by your staff , however , the only way ahead is for me to get my pac code and stop my contract . i was very impressed with the explanation and outcome . excellent customer service my problem was solved trever the lad who delt with me call was very helpfull and very profeshional i spoke to two different customer service people because my daughter has lost her phone .i have to say they were both excellent both really helpful .i was impressed by their manner and support x as i was talking to the adviser the phone cut and i excepted that some one would call me back regarding my queries but i did n't needed help and nobody to help with my enquiry .other networks have 24hour customer service problem dealt with quickly anr easily . when i contact technical with an issue i expect them to be able to advise how to sort the issue out .i do n't expect that xxx bill me for technical issues that their own technical team are unable to resolve .customer services did nor resolve the issue either and expect me to pay for the rubbish service not impressed . love xxx have so much to offer to the customers we all use here at home the last call i had with yourselves relates to a nuisance caller .as i have only logged one call it has n't been resolved as i would need to recieve a further 2 calls in order for this to progress .your caller handled my call very well . i recieved an email regarding about reset my password but i didnt ask for it ....when i called ur office is closed ...she told me to called back but its a security issue no good at all i would say .customer services are quick and polite also explain answer to your question to your understanding clearly .keep it up 10...he called me back as i asked .he was clear explained everything , even tho he advised me my delivery would reach to me by monday ... which was n't correct i 'm still happy with everything he covered with me .call which i received 19/3 5- he was straight to the point was n't helpful to find my payment and said i have to check with my back ...i had explained that this has been done and said if i did n't sort it out my account would get barred . never had any problems all queries dealt with straight away emergency reason i made contact in the first instance , however immediate response and reason for this was not worth any consideration by call centre staff .understanding of the guidelines and policies that govern your company were made by myself however understanding of the dilemma of which was mine was not understood !regrettably , adding to the challenging and negative emotion of the unfortunate situation of which i found myself in ! they dealt with my problem and gave me sum advice even though it was after u was shut and i didnt hav 2 wait while this morning prompt resolution what i required on this occasion was dealt with very quickly and at the same time was given information on where to pick a sim card up from . the reasons for my ratings are because i think xxx has a very good service . i ordered a new phone and contract when mine came to an end .i opted to pay extra to have my new phone delivered the next day .i waited in and this never happened .when i ring back i had to call 4 times before i spoke to someone .they had to call me back and it took them 4 hours .disgusting .i also then got told my phone has not been ordered and sorry but we will send you another .not good enough .i did n't get reimbursed for the call costs ad i did n't get any sort of compensatin for the terrible service and hassle .i would not recommend you to anyone .and after my 2 year contract is up i do n't think i 'll stay with you . always been good service. every time i need help with something they are always there and giving of great advice . my phone had no service .disappointed there was no-one to help at 8 pm but customer services assistant helped as best she could . friendly helpful and resolved the issue .langauge barrier not an issue as had numerous times before ... 9 i ca n't . sorted my problem out quickly i ca n't really comment - she was unable to assist due to only dealing with lost or stolen phones dealt with swiftly and with patience the advisor did n't listen i gnot cut off last nt was told no credit because i had called many different numbers for xxx and none of them helped except for one rubbish service the guy did n't know wat he was doing and had me on hold for 20 mins had good customer service xxx as a firm have become less and less reliable , as a customers who has been with you for the past 6 year i believe i should receive special deals and always hav network coverage however this is hardly the case . phone answered quick and problem resolved easy i got exactly the service i required didnt get issue resolved .been customer 4 number of years spending a lot of money .seriously cosidering moving my 3 accounts elsewhere . no queue , no hold , knowledgable staff well firstly , i thought you just meant generally so i was like yea i like xxx its awesome then you were like no i mean to do with the call , ( which was kind of an accident ) but i did n't realise what you meant , then when i realised i was like ohh , yea i was happy because she toldme what i did because i ended up having to go to a xxx shop to get my phones sorted . the help was good but retrieving messages from my previous provider orange was much simpler and easier once registered the service is good .help line is very good .ye could inform people by text,who are not on the net ,of the different bundle,s available .ok just sounded distracted and not helpful hope just quick polite service xx the advisor was great , she fulfilled my request promptly and professionally . good customer service - didnt resolve my problem but did his best . all calls dealt with promptly and correctly cause the adviser was patient , polite and helpful , was just perfect . because i thought it was good service . because i 'm totally dissatisfied matter dealt with quickly and efficiently i am dependent upon xxx for my work .consistency and reliability are therefore essential .i always get both plus friendly and helpful operators ! advisor was very helpful and quicm i got told one way of solving it and this did n't happen i then had to ring again and was told a different story by a different person but more importantly it was the cost of the calls that annoyed me the lady on end of phone was very helpful and solved the problem for my daughters phones however i have no internet connection sorted very quickly and pleasantly problem still not resolved xxx customer care is very good the lady on the phone was good at her job and when i got off the phone i was happy that 's why i gave her all 10s advisors are normally pretty good and help if they can . because you can talk to someone not a machine x good service .problem solved .thanks some of your customers advicers are hollible really disappointed with the service i received today , , constantly getting my bill wrong and overcharging every month , service was very good . very helpful agent , perfect outcome i always find the staff helpful i 've been pending a refund too my account for well over 10 days from my first request for this refund .donna who i spoke to today was more helpful than anyone i have ever spoken to at xxx .she has told me she will continue to check my refund and even call me back herself tomorrow .( wednesday ) .so overall i feel donna has been the only advisor at xxx to actually want to help me with my problem .donna should be recognised for her brilliant phone manor and her attitude towards solving problems is second to none ! ! i think more or at least some effort could have been put into questioning the dramatic increase in my january bill ( and now this present bill in the same way that credit card companies flag a sudden change in a customer 's spending patterns .i accept it 's my responsibility but it would have made me aware .as it is , it appears that , as you have been making a lot of money from my inattention , that 's all you 're interestd in !in fact i am now shopping around for a more `friendly ` supplier ! good value , and finally solved my upgrade he was pleasant and polite and answered my query quickly . lady was very polite and helpful and sent instructions immediatly but instructions themselves very complicated i think that the new reward scheme is bad .if u dnt spend all voucher u lose it .any ova shop give u it as change i was most satisfied with the help received and hope that my two accounts will as promised now be consolidated in my original account . the over all service i receive from xxx is excellent thing 's were sorted quickly very good service today but have had issues in the past ! the lady was really nice and helpful very good overall service person i spoke 2 2day was really heipfull and gud customer service thanks unable to get a reply to letter you want to charge for bills i dont have or want computer and march bill suddenly gone up ? the service i 'm getting from xxxphone is abysmal .i would be left with no choice but to go to another provider . i was pleased with the service the lady i spoke with was very polite friendly and helpful .she completed everything i needed and nothing was too much trouble very unprofessional staff i have always been highly satisfied and impressed by the service provided by xxx and when i have been approached by other providers i have told them the same call me quick to answer and a pleasent operator had excellant service just finding xxx abit expensive .looking to change as soon as i can . i could n't understand the advisor the first time but they dealt with query quickly so i would recommend service was good topped up phone online , charged 4x have to wait 3/5 days for refund the information i was give to resolve why i could n't send picture messages , i carried out yet still wo n't let me . i think they are self explanatory , too many complaints to list but will not be renewing contract when finished xxx customer service is appalling . very good service !problem actually solved using the advice , hardly any wait . agent was polite knowledgeable efficient and friendly . all very good service the girl today was very helpful , but was putting right a different employees mistake from friday who had taken down my mobile number wrongly so if i had n't have rung today about my delivery slot i wouldnt have had a text with the delivery time of my ipad today hence i may have missed delivery .she was very polite and helpful and rang me back with the information as she couldnt change my number in the system . i got very good service from the lady who helped me this mornin i have been with xxx from the start and have always been satisfied with them . helpful friendly service really good . excellent service staff very pleasant and helpful in all departments i was passed to .still awaiting to find out if problem with 3 g resolved or not . very good and clear service within 2 working days i have a fully working upgraded phone .the paperwork clearly showed how to phone to enable the sim and included all the references i needed .this was then promptly actioned . very helpful ,polite & efficient dan on phone was efficient friendly and quick always had really good service from xxx . the customers services was very cheeky and not very helpful very helpful and honest .very good service . because they advisor was n't enough helpful and he was grumpy !he said to me call other time rather than transfer me to the relevant section . very pleasant person to talk to , and was easily resolved . the time period involved awaiting a detailed billing which is a rurally paid for and non/slow response in email adviser was very polite , answered all my questions , but call tarrif to connect is expensive hence only 9 rating on q1 . i got sorted what needed doing !and the lady i spoke to was really nice ! : ) because the gentle man was english and very help full i spent no less than 30min with the 1st advisor , who basically told me she could n't help me with my problem .i had a little more luck with the second one who gave the contact details i needed so i could handle the query with the third party myself .i am annoyed that even after telling you that i did not raise the purchase request which were appearing on my bill , you , as my service provider cannot stop the billings not provide helpful information for me to lodge a complaint .i do not purchase anything thr my phone account & this has been the case for the 6 years i have been with xxx .so it 's extremely annoying that someone could n't listen to this simple fact .am disappointed the advisors are unable to shop the billing & credit my account with the charges .it 's a real scam ! well after been transferred then and learning that the problem has been reported several times already , it baffles me that the problem has n't been fixed because i have been messed about since my upgrade and information has been terrible and i was upgraded on the 12th of december with car phone warehouse !u guys have put it down as january , been with u guys for years and spent a lot of money through the years xxx is simply the best and second to none .the gentleman that i spoke to made me feel more valued as a customer and showed maximum courtesy . he was very polite all through and knew his stuff. he is a very good ambassador of xxx .keep it up ! your man was very polite and very helpful . because iv waited 3 weeks to be refunded my money and it still has n't been sorted , i think it 's a disc race that u can take my bill from my partners account without asking and especially as it had already been payied xxx soon take your money but when it comes to paying it bk it takes a month i think it 's a complete joke pleased with ur service but extremely dissappointed with the bills ! ! ! would like 2 see an improvement very very soon if u would like me 2 continue and be happy with ur service ..thank you ! i am so happy with xxx ,l am customer for 6 year and l got the best service .bles victoria was very polite - helpful and a credit to your company not very satisfied with xxx because there has been several slip ups and mistakes including the last one .however the representative i spoke to today was excellent , knowledgable and solved the bad mistake of the sales representative at the westfield branch for me in a very professional matter . fault still not repaired no for once got straight through to an operator who sorted my request out promptly and with personality ring me after 3.30 and i 'll tell you with pleasure - i am not a happy man and after 25 years with xxx you could well lose me , my wife , my two teenage daughters , my dad and my mother in one go i 've been charged for a call to aa roadwatch i did not make & was only offered a part refund ...i am not happy . the adviser was helpful , polite and dealt with my problem quickly and efficiently .more advisers should be like this . even the problem is not solved in the first instance i have always found a good solution with xxx .it takes a bit of time but i can understand any misunderstanding as long as i get the answer i am looking for at the end .the difference is made people but also if i can suggest is to come quicker with the right answer to the customer and when something is agreed to keep the promise .thanks , radu all my query was fully answered lack of signal all the time plus every time im calling about the problem i always get cut off like today after 16 minutes . .i get nowhere . . it was n't perfect , that would be 10 ! ! ! poor network poor signal , cost to improve signal and putting back my upgrade date ! have always had good service from xxx have been with u for 19 years wasnt happy because nobody had attempted to resolve my issue and i have been treated with no value or respect .i am a loyal customer and i deserve respect as a minimum from xxx .i have been promised call backs from management and not received them , utterly appaulling . very helpful adviser , very efficient , polite , and dealt with my problem really well x the way the call was handled was fine .i had a simple problem and it was instantly solved so i gave 10 for both qs on the call itself .i ca n't bring myself to give more than 7 for the 1st q given all the aggravation i 've had with vf over the years . very helpful , polite and straight forward with instructions good prompt responses the person dealt my call is very helpful the person i spoke to was excellent , the reason i was ringing should have been resolved a lot sooner and were not !the scores are so high purely on the adviser . it was not a standard query- the advisor grasped the issue , gave clear appropriate advice and was friendly throughout the call one question 20 different answeres 5 for q 1 as i do n't think you offer good value and i am tied in to your company .10 for other qs as i received good service and the assistant was pleasant , efficient and i could understand her accent . in the past its been difficult to get to talk to an advisor due to the automated service , today was an exception and the advisor was polite and good to deal with because the service i recieved was first class with no financial gain for xxx or staff the guy i spoke 2 was polite , very helpful and a credit 2 xxxphone .i wish all call centre staff were half as good as him , there wld b alot more happier people in the world . i like 2 talk 2 a person ,not automatd servis just think that was a fair score the service was great and the fact that the agent allowed me time to discuss my options before calling back , also the fact that next day delivery was offered i think is exceptional service .this is the reason that we have 5 devices with xxx in mg household .a big thanks . basically xxx has been badly overcharging without a satisfactory outcome and we plan to cancel all our lines the lady i spoke to this morning was very helpfull and managed to sort my problem .over the last 24 hours i rang numerous times and didnt get my problem resolved . quick fast service that fixed my problem . i was very happy with the way my call was handled and dealt with person who dealt with problem most helpful silly question disappointed with the fact that a warranty lasts only as long as the contract !if i had a 2 year contract the issue would have been resolved even having insurance cover should mean i dont have 2 pay money to get the phone fixed ! very helpful information was given . i have been trying to resolve the battery issue and case since a long time and still nothing every week i 'm having to call .its wasting my time and money good service the person answering the phone new his stuff giving clear answers and sounded if he enjoyed his job and not just there for the money i have problems with my blackberry and vodfone system i thought my services was very good , he helped a lot .but my problem is still there x the service i received today was below appalling !with nothing resolved , calls cut off and referring everything to a third party , .rubbish ! the advisor was very helpful , polite and had a lovely phone manner . no right the girl was very kind , but now i realised that because of restoring my phone i 've lost a lot of contacts and is not good ! ! ! the systems were down when i called 2 sort out a promise 2 pay !the advisor was friendly & asked me 2 call back in an hour or so well i am normally really satisfied with xxx services but this time i had to talk to 3 people before i had my problem solved . the guy on the phone was very kind and talkative offered me more than i asked for and helped me try to lower my monthly phone costs i was querying a huge bill on my daughter 's phone when the account is capped , and would have liked a resolution to it instead of being referred to a different department . i was misinformed on several occasions about upgradin and not told it was a promotion to upgrade 6months early very friendly efficient and knowledgeable . because my query has been going on for a month almost and still nothing has been sorted for it .the person i spoke to today was really good just not happy that nothing has been sorted out . got cut off mid call after explaining why i was making the call , i would have expected the rep to call me back rather then me calling back and having to explain all over again because they are fast my handset is not keeping up with fast moving technology and so i cannot receive email photos from my partner from her ipad .you will not upgrade my phone - even if i pay money towards it .your policies are unreasonable . service on this occasion was good web site useless taken 8 months to gain access to my own bill .bring back paper billing ! the operator was reasonable but the bill outrageous my issue with my phone was delt with quickly and an exchange was carried out less than 24hours later , and also i was given notice on when my phone was being delivered/exchanged . very happy with you lot .your service is great , and if there is a problem you always deal with it .what more could i want ?thanks .will shortly need am upgrade . they lady that i spoke with was very engaging , listened to my problem and kept me up to date with the progress as she resolved the issue very satisfied phone call handler was good well spoken adviser helpful and understanding the first person i dealt with promised to ring straight back .he failed to do so and some considerable time later i rang again spoke to someone else and the gentleman dealt with the problem efficiently yes but pls note i made 2 calls to you today ; the 1st was fine ( to reset one net pin ) , the 2nd was not good .girl did n't seem to listen or understand my problem then left me hanging on for ages , i think she then forgot/abandoned the call no your customer service is really bad , it takes ages for your employees to take the call and once they do they either do not have the tools to check things ( incomplete or missing system information ) or they are unable to explain what the problem is and to fix it .in this case fo example they were not able to explain why your mms service does not work on my ( new ) blackberry curve and mms sent to me go to your website instead of my phone !and i am even charged to receive this extremely poor service !i am thinking of switching to another provider .thanks inexperienced operator , but everyone has to learn . because thats my honest opinion ! ! happy enough with things . darryl was reassuring and helped me .he was pleasant and efficient .i have always had xxx and no problems with the provider 10 lost faith lost trust and as a company you could not care a dam all i can do is vote with my feet and leave very helpfull . happy see my reply to question three . bril service happy with out come overall pleased but find i get overcharged for roaming .especially since i have been a loyal customer for so long i am getting a message to say that there is no network coverage every few minutes , it 's very inconvenient and is causing me great trouble , the 'solutions ' offered were in my view not appropriate for the problem in hand . no no quick and understandable frustrated at not being informed of upgrade change of date until i actually went to upgrade , ca n't upgrade now until august which is 5 months away .not advisers fault but could of been more sympathetic to the issue .understand the need to withdraw offer of early upgrade but why could this not of been done on new contracts , not existing ones .very disappointed . query not resolved yet brilliant polite service everytime always get good srevice from xxx you were helpful and satisfied i am very satisfied with your phone company because you wasnt helpful at all having explained to paul the customer care adviser that i have just been diagnosed with lung cancer and the bed to reduce my monthly outgoings due the fact my income will be severely diminished , he dealt with my query with empathy and quickly to great satisfaction , a credit to your company the service was very helpful .i will know tomorrow if it has resolved the issue . the adviser was very helpful and efficient in the answering of my question .xxx is only one of many providers and the cost of calls in the us is almost prohibitive .i am disappointed that there are no concessionary arrangements available for business users as there are when traveling in europe .the service and costs available from xxx are not so great that we would not consider other providers , o2 for example , as an alternative . you fixed the problem very helpful , knowledgable staff .i could not have asked for more ! it was fine helpful guy who has helped reduce my monthley spend first phone call did not resolve problem .wastransfered to an advisor who said he could not attempt to solve problem with internet cause i was calling from the device !was not told by first advisor to contact again about problem from a different device !very frustrating ,and still my problem has not been solved ! you customer rep was ex eent .if your systems were faster you would have got 10 vary helpful quick service called to report possible fraud - dealt with quickly and effectively .shame that when i called a week or so back that your systems were down , or it may have been prevented . very helpful and honest my adviser was very helpful being charged for things never used .poor service xxx .business accounts to be moved because the advisor who dealt with my query was very understanding and very helpful , charlotte from warrington call centre got problem sorted at 4th try your rep was fantastic good service the call was answered promptly , she was polite and my issue was resolved without question .fast , friendly and first time excellent service great service with a smile and my problems were sorted out quickly .i also want to recommend april andjelic from cheltenham branch as your best salesperson ever !she sold me the new ipad 3 a few days ago and boy does she k ow her stuff about those devices .she really is superb and i guess a great product of the xxx training facility .regards lez the lady that i spoke to was very friendly and helpful but the sure signal website seems to be down again ! my problem was taken care of in the most professional manner .the staff was very welcoming and he sounded really nice on the phone . it would take too long to put in a text but i will be ringing to complain not about the staff i speak to but the processes that never get done on my account i will be taking it up with the fsa ombudsman . not the fault of operator your repair sys .down . all my issues were resolved . . hence the rating ? my query was not solved very satisfied with operator easy and direct with the answers i was happy with my experience and the guy was very friendly and helpful the high marks are because the adviser dealt with my query quickly .the lower mark is due to the query itself that arose because of a mistake made by another xxx representative regarding my upgrade where the wrong starting date was given , thus confusing me ad to the length of the contract . got the answers to my enquiries promptly and politely and hopefully correctly ! couldnt solve my issue best service around very helpful .explained everything and want above and beyond very polite and very understand ing fab service , even though i have been a late payer for a while due to my financial circumstances i have been treated with nothing but courtesy and everyone has done there upmost to help me i am more than satisfied with xxx :-) ) xx the advisor was polite and efficient 10 helpful operator despite her system going slow , very friendly interaction your employee saw my difficulty immediately , gave straightforward and simple instructions , which corrected the problem . i am quite happy with the service you provide everything good - no problems . i am 7 months into a 24 month contract and the phone is a complete waste of time , it is supposed to be able recieve email download from the web be able to listen to music etc , but it cant cope with the data , not enough memory is all it says .the reason i rang today was to find out how long i had left and how much it would cost to get out of this contract .as soon as i can i am off to another provider . i have been billed for several months for something i never asked for and was not told i would be charged . always is good customer service with xxx !that 's why have all family with you first person i spoke to told me that there was full network where we live ,which isnt true ! the second person i spoke to confirmed that yes there was a problem in our area and that they were still working on it .we have had a disrupted service to our network and internet now for about 2 and a half weeks ! the quality of reception during calls is extremely poor ,and we often get cut off mid conversation .we have been without internet for a lengthy period .it has been awful !we pay for a service that we are not getting ! i would n't recommend xxx because its really expensive i 've been with you for years and was n't offered any special deals in fact i 'm leaving xxx in may also you have indian call centres which are so annoying and it takes me ages to get through to somebody also the sales assistants and managers in the canterbury store are extremely rude they refused to even give me a courtesy phone when i had insurance and when customer service where asking to give me a stock to store transfer i had to buy another phone the birmingham store are also retarded poor billing cooperation because i was `very satisfied ` .not replying to any more texts from you .too busy . very efficient service i spoke with somebody who could speak english at the end of the phone who actually listened to what my query was .he then dealt with it in a professional , good humoured manner .the wait prior to answer was also acceptable .now please go away and pay your uk tax bills ! i found the adviser very pleasant and helpful .am very pleased with xxxphone generally my phone has been disconnected every day since last friday and everyday i have to call you up and ask you to reconnect my phone .and also i there seems to be know way to contact customer services on your phone once you ca n't make outgoing calls .which is ridiculous as other networks provide a service where u can still call customer services via your phone . i had a problem i called and got the answer quickly enough quick , efficient and satisfactory .would have been better if i could have done it myself online . this because i was told one thing and got told something else didnt have direct answer kept me holding on at my expense it quite rare to find a company whose staff are so committed to giving an excellent and professional quality of service call was dealt with effectively , efficiently and politely . very helpful because xxx are very helpful and always get the point of what needs to be done i felt that what i was being told was incorrect . because i think xxx could of rang me back but they didnt i have been with you for years i might even think about going to another network the man i spoke to let me know what had gone wrong with previous calls to the center but this still did not resolve my problem . i have been a loyal customer of xxx for many years and feel that i have been treated unfairly by xxx and do not intend to renew any contracts in fact i intend to make my case know via the internet etc to warn others about how you conduct business . i have emailed your ceo guy laurence .my complaint is regarding upgrade date .mine has been changed from 20th march to 7th august without any form of notification from xxx because you have charged me vat when i didnt get told you would fast response and helpful good service man was excellent once got thru but too much info and options given when all i wanted was to talk to a human being re my topup problem ! over charging us , no call backs and just bad service prompt response my problem had not been solved and the advisor didnt try to pass the problem to a more experenced person to see if there is any chance .instead of finding solutions , i was advised to change my number to get the problem solved 7 i have been with xxx since i got a mobile:-)i believe that this network is more benificial to its customers than any other . person was very helpful but fault not repaired yet . the tech assisting me via ra said download would take about 30 mins icould hang up and she would call back when complete after 40 mins i was worried and called back to learn she had gone to lunch and just left it incomplete ! reason so helpful to elderly persom i had to google to find xact ootons the one told on ph were not correct. . the gentleman dealt with my issue efficiently and pleasantly .however , you need to address the reasons for the issue and also to send your surveys by email rather than by irritating multi part text . they passed the buck to apple a very helpful and polite young lady called alison from the warrington call centre answered all my questions cheerfully . i felt she helped find what i was looking for and was good at her job good help fixed the things i needed straight away no problems because you signed me into a contract under false information and it 's taking you 48hrs before i can speak to a manager the gentleman that helped me trevor was extremely helpful .one off the best people who has ever helped on your team the person i spoke to was friendly & helpful .he made an effort to find what i wanted within my budget & without trying to push a phone with options i would n't use .he was patient & able to answer my questions .thks jerome . i 've been with xxx since i was 14,satisfied with the call handler ,sadly through no fault if his own he could nog help me . friendly and helpful operator who did n't know the answer to my query but took the trouble to go and find out . the line was awful .i had to dial ten times .it cut off three times .my problem is still not sorted .the texts they sent all had text missing .what kind of mobile phone company has lines so poor that they ca n't talk to customers and ca n't even get a text through ?someone is supposed to call me back this afternoon but i 'm not hopeful .this must be the worst customer service ever . it 's been ten days waiting a phone call from a manager i have been changed for replacement handset did complain not received reply straightforward service !and english customer service centre very good customer service and helpful 1 ) conflicting information from xxxphone and advisor ! 2 ) advisor could not solve query neither offered to transfer call to upgrades team .3 ) considering leaving xxxphone . the signal in my office is pretty poor. i was querying a bill and only when i know the credit due has been given can i be fully satisfied .very polite , not excessively chatty - one guy kept calling me 'matey ' and it grated a bit ! im happy with xxx + the person who took my enquiry very quick & prompt serice with people who speak the same language as me very satisfied with my request . the query should n't have happened in the first place due to the incompetence of the previous advisor ten i feel ur cutomer service is excellent. . you gave me what i wanted great service very efficient quick , , easy , , and very accomodating . call related to ongoing fraud case . great deals with friends an family an freedom excellent customer service very polit and well spoken and allways keeped me in the loop and solved my problem 1 time they could n't answer anything i wanted to know and was just a waste of time ringing because very unhelpful and inconsiderate cause he helped me happy with service i recieved the info i required ,was helpful and polite i hav contacted xxx 4 times to sort out a bill for ending my contract which i have not and it is still not sorted . it could of been handled there and then but im still awaiting a call back advisors very efficient , competent ,n so sn nice .thanku x hi because fill really took time out to look in to my queries before he answered my questions an was able to resolve it with out feeding me lies an also he was extremely polite patient and helpful ! found out what i wanted to know from a very helpful and pleasant chap . she sounded nice and was very helpful no young lady very helpful . very polite with a positive manner misled .lied to .took forever .and problem still not resolved .another hour of my life to give to xxx tomorrow ! ! ! ! ! ! not like you guys you are normally vgood . everytime i ring up you can never help with my problem !i 've been with you for minimum 12 yrs and you never do me any favours , nothing is ever simple !will be leaving you this year very good service .no hassle . the girl i spoke to was absilutely top notch . ordered a new phone & number on our business account , still no phone after 7 weeks .not able to get delivery date , but you 're happy to start billing us ... amazing service just coz it is man was very unhelpful i was told to call 44555 , then press 1 then 2 to find my internet allowance but it does n't work . very good service from start to finish as always i waited more than 3 days for my internet settings as you said id have it within 24 hours .thankyou it answered what i needed to know i dont like being told there is not a problem when i have been with xxx for about 15 years and not had a problem in my area until the last week .my business is suffering due 2 the problem which i keep being told there is not a problem .also being told i can not cancel my account when im not getting a service worth having .and being told u only need 2 provide a service does not have 2 be a good one .please tell me if i should be happy .look on face book in the area and see how many people are not happy with ur service . xxx has good signal .has n't resolved problem .the xxx man was polite . no i am unhappy with lack of information given at last contract change .i have just been given information which should have been pointef out at that timei am now giving serious consideration of moving my account as soon as is possible . very poor sevice and response .for the last two three days there was a mass sinal down in our ares and no one responded for that when called and no estimated comple time given. when i sent my cancellation request . .no body bothered to send reply .... etc will never come back to xxx again .... my call was answered quickly , both reps handled my queries quickly , and i was offered a great deal on a new ipad which made me feel like a valued customer .it 's nice to feel valued , most big companies i deal with do n't treat me as well (sky etc ) . promptly and efficiently answered my questions courteous,knowledgeable , but hope that ,my line this time will never again get restricted ,having recently made a complaint some two months ago . friendly helpful service i felt the call handlers manner was negative from the outset .they were not knowledgeable about how to join the nhs discount scheme , only when i pushed them for information did they look into it on their system .she had told me i had to call my employer and get them to arrange it , when in fact i need to fill and submit a form .she could n't tell me the location of my nearest xxx store , i looked it up myself .she was n't very helpful . no problems 9 overall the gentlemen who spoke to me was very polite friendly and fully explained my query fully i cant fault xxxphone at the minute every problem i have gets dealt with instantly absolutley fantastic service i will be recomending xxxphone to friends and family !thankyou the person i spoke to wad happy and wanted to help .he gave me more information than wad actually necessary which is rare .he made me feel like he cared .a rare quality these days . no - i am very annoyed with your service .please do not bother me further well basically my call today did n't help , as a still do n't no what the problem is that am having with my mobile it has taken 2 emails & 3 phone calls over 3 months to cancel a contract alex was very help and polite and most importantly resolved my problem good easy service ! ! ! i consider myself to be an excellent customer who always pays my bills and have two phones on my account .i have been a customer of xxx for a long time and been very loyal yet i find that other phone companies are ringing me up and offering me better contacts but xxx wo n't even consider speaking to me about a contract that is due 7th april which is only two weeks away i was demented with texts i had to pay for and did 'nt want , 4 pounds since sunday . ! ! the poor service /signal from xxx the helpful team , and what a asked was done .thank you my questions were answered ! technical query was handled most proficiently , but sometimes service in shops could be better and signal could be improved in my area ( crowborough ) . the advisor could n't tell me why i had not been credited for the 2 blackberry phones i had returned and referred me to a supplier company .they told me the money would be held on account and my bills written down against it .why could the advisor not tell me ? no staff were polite , knowledgeable and very helpful because my problam was resolved because the adviser listened and did all in his powers to resolve the issue and i feel if it is still not working that i can come back for further help .thank you . positive attitude . n/a wasted my money only to be told what i already knew and then told to take it to a shop costing me more money . excellent service at all times delivered , if 10 is maximum 9 is my rating for your service . . the agent tried to pass myself through to your sales , but , could not , so he took my sisters details ,for your sales dept to call my sister on the security questions were not clear enough bloke kept shorting my name to trace , calling me 'love ' , advising on my parenting skills - i go elsewhere for that if needed ! .not 'listening ' to what i wanted / needed ..was quite defensive at times and going off track .felt as thou i was a bit of an inconvenience and did n't git in to his 'flow diagram ' of how to solve customers problems !verystrange as i have only ever had fantastic customer service before . ? ? ? ? ? once again i was dealt with by a friendly and professional member of staff who was very helpful .however , this is the 2nd time i 've called about this particular matter and believe it could have been sorted the 1st time . the person was friendly and welcoming and dealt with my call quickly and efficiantly the operator was quick and helpful and did not keep me hanging on in silence .and call back on land line . he was polite and helpful- however that is my views on the service i received but i am very dis satisfied with xxx overall 10 because he told me what to do and i did it and it worked the service i have recieved recently has been bad and confusing .i nearly befod i spoke to your operator this morning considered leaving xxx.the operator made my worries feel better and resolved my issue .this is the third time i have had to send my phone back in as many months .i think it is about time it was replaced .i have spent to long without my handset and have a rubbish courtesy one from the store instead .this is seriously making me consider leaving xxx when my contract runs out .i am quite happy to discuss with someone if they would like to phone me .thanks gregor i got what i called for .my advisor was courteous and helped me , but had a problem working out how to meet my requirement but did so , so a score of 8 is deserved . he had a good manner . because it was very helpfull . i feel really let down by xxx as recently have had no signal and no one seems to understand the frustration i had with no phone being cut off from family i phoned this morning and have been offered one weeks line rental but this problem keeps happening and needs to be resolved .i have been a customer for many years but am thinking of going elsewhere no because i was annoyed when i rang up but when call had ended my problem had been resolved really well and politely and explained thoroughly 3 was for signal .problemscalls drop out hardly ever get 3g mostly get edge even though i can see many 3g masts from my house ( ch412xe ) .10 was for staff on phone very polite and helpfull . fast efficent and courteous service by the agent . ive have been past to pillow to post couldnt under stand some of the when they talk also the amount of time i have had to repeat question is rediculas because i have had 6 weeks of calls stress & an unresolved issue ! ten good service & answered queries !no more texts please : ) friendly and informative ! because i had to phone back twice regarding the same problem pleasant courteous helpful combination of xxx written and verbal instructions , cost of phone call and matter still unresolved everything was dealt with quickly and clearly ! they answered all my questions changing the time you can upgrade .i was told april now difrent .i will be leaving when my phones up ! 3 replacement phones sent to me 1 damaged , second hand . 2 wrong phone .3 wrong phone and to wrong address .as well as no call backs , ect ect as your notes will indicate , we have had no reception where i live and work for over two weeks now .your staff are as helpful as they can be but there seems to be a lack of information on what exactly the problem is and when it is likely to be resolved . was excellent from start to finish , give that lady a raise because im not 100 % happy but it is an improvement 10 the person who has managed my call as professional , kind , good in managing my stree and has , may be resolved my problem .this been said it is the second day in a row that my phone is lock with no reason so i hope it will not happen again tomorrow or i will dramatically change my rating ! i have been with xxxphone for almost 20 years and i spend between 2 and 3 thousand pounds a year and all i needed was an upgrade ! good service money taken from my nank account for no reason i know of ,operator at xxx couldnt tell me why . i got passed from person 2 person .prob not their fault , but nobody knew what 2 do .on the phone they told me the mast was fine , but in the shop i was told the mast was down .be nice 2 know now as i still ca n't get online dear xxx , there is insufficient space in a text to express my feelings and raise my concerns .please send me an email to simon.bream@gmail.comand i will explain in my response .regards simon bream my call was dealt with promptly and succinctly and very politely . very helpful - need to see if the fix works well after loosing my phone i went into a store twice to get a replacement sim card and both times they said it would be 24 hours after waiting 24 hours i rang customer service to make sure it had been done only to be told that the sims the store had given me were blank sims and had n't been activated which really annoyed me so i then had to wait 5 days for one to be sent through the post and when i rang it was activated straight away and i could use my phone again within about 5 mins ! !so rating the store would be 0-0-0 but the guy on the phone would be 10-10-10 ! ! thanks to the guy over the phone ! !i will complain to the store manager next time in in town ! ! unresolved issue of roaming charges on current bill very helpful service good got what i wanted done in sydney australia .unable to make calls to uk or anywhere !worked ok in singapore .sending and rec sms is fine .your advice to do hard reset does n't work ! 5 because you got it wrong in the first place even after 2 calls ... 8 because it has n't been sorted yet and no higher till it is .10 because she dealt with it quickly and was understanding and nice good quick service the lady on the otherend of the phone helped me with all my queries good prompt advice and very helpful manner . well the experience i av had with xxx in two weeks is not acceptable and poor communication and information given by yourselfs great company & service never let me down good service and lot of help problem was solved generally indifferent attitude to you charging me for a service i did not want or use .no evidence offered by you that your systems are working correctly i was extremely satisfied with the service i got . very good customer service . 3 good service . i have been in dispute for 5 months about my account .i have been passed from 1 person to another and still got no satisfaction . overall the call was dealt with to a very high and understanding level . ask why the service in poole in dorset over the last week is poor and can not make phone calls or receive calls and all i received as a answer was it was busy ? ? ?this account is a business account and if i do not get a better service from xxx i will take my business to another operator ! ! ! ! ! its up to you ....... i gave those reasons because my problem of someone giving me silent calls all time of night and day is still not sorted for 7 months now i have been trying to get and see my account on line and it has never worked and no one seems to know what to do i think i should change to 02 now . i think it is important to give credit where due .too many people are quick to complain and appreciation or a thank you is such a boost to the person or persons that have done a good job fast and polite service friendly and polite , they understood my needs and asked if there was anything else they could help me with .it was also pleasing for me that i was dealt with a home based call centre .so much easier.. ? have been with you for nearly 20 years the problem i had was resolved very quickly who cares ..you do n't .good bye .jc the operators were fine it was the length of time taken to go to all the different operators on an 08704 number until the last operator rang me back , and he was extremley helpful , a pleasure to speak to him . the advisor was extremely polite and helpful great asset to your team , due to the length of time i was overcharged was slightly unhappy i was not fully refunded but i understand this was partly my fault for not checking my bill too because im still going 2 be left with a sim card + no handset 2 put it in yet im still having 2 pay 4 the monthly contract very simple question answered simple & instantly .generally , you are only proper service available . the man is trying to sort out my paper bills as l have not had one for 3 months and l have been charged for them so he took 5 pounds off my bill this month , xxx is the best network out there . 20 years with you did n't not resolve problem have to call them again tomorrow the help i got was just what i needed and cris was very helpfull thankyou . i think ur the best ! have been with xxx for years & so have most of my family , great service . the advisor was efficient , helpful and patient . the lines do not transmit voices in this area we have no 3g coverage when you phone the customer service team seem inexperienced xxxphone is not the company it once was service is rubbish have been a customer for 18 years bills have always been high but think i will be moving this year to 02 or orange not happy at all advisor was very helpful and also answered an un related question about my phone and was spot on .marked xxxphone down slightly because had failed to act on e mailed instruction on my account , since resolved ! pleased with service given . told to purchase a app , i did and it is of no help . ade was very helpful but there was a fault with system and he could not solve my problem .i am waiting for a text or call from him to say that my freebies have been allocated to my number i ve been with xxx for many years and .i always have had fab customer service . the lady on the phone was most helpful but sadly the problem is still on going as waiting for things to be fixed i visited uxbridge store to complain about the reception and not ably to receive or call outthe sales advisor said it could be the chipshe changed the chip and .assured me it will be okthe phone was receiving calls but when i arrived home although the reception bar is on 4bars there is no receptioni have been supplied with a booster as wellcam u please advisethank you got my querry dealt with quick an no bother thank u i had a question and it was answered politely , promptly and accurately . obtuse call handlers .blatant dismissive holding tactics .no corporate responsibility .disgusting treatment of loyal customer satisfaction drunkeness both of the advisers that handled my call where very helpful and overall i was very satisfied . adviser had to ask around , xxx worse than 3 on data but only one with strong signal where i live satisfied customer the person i spoke to understood in issue and hope fully has resolved it . personal opinion problem not resolved .handed to another advisor and had to repeat everything to him . i have always been with xxx and you have never let me down even got my girlfriend to change to you keep up the good work having spoken to xxx previously i was not offered the deal i have just been given over the phone hence the reason for moving !too little to late .maybe another time . it has been a frustrating and often unhelpful negotiation .the customer service team being unavailable by phone is obstructive and not helpful at all .being told what is not possible does not constitute a good service , which in itself is rigid nor customer orientated .it makes a difficult time much more worrying and frustrating . very good customer service friendly chap , couldn t help with my problem but i later found the answer in google . 10 disappointing to have to have such a long call for a problem which was already noted in the account details . person was not helpful .did not accomodate my needs , refused to find or suggest otherways to address my issue .my phone recpetion has been down for over a week .previoulsy a colleague advised that the issue was being worked on a week ago ...todays call i was advised that the issue was only being looked into first time yesterday .i am still without reception for calls and internet and have not been advised when it will be sorted ...nor any genuine apology efficent listen back to the call helpful polite n sorted problem the girl was very pleasant but it took 12 mins to sort out why 10 pound top up had been put on instead of 15 as i thought i had arranged .she sorted it ok tho lady knew how to help and sorted out the problem i had within 5 mins of the phone call very helpful as i rang last month for a bill rating last week and was gave the rong bill price cos everytime i speak to someone at xxx it feels like ive had a conversation with someone i know i guess it was more about my experience with the agent whom i spoke with , he was brash with me and i felt he lacked initiative in dealing with my query and was happy to go as far as what was on his system .my query was not dealt with in the least nor any alternative options were offered . reasons for my ratings for now is that the current dialogue is not concluded yet .no reflection on your phone staff as they have been very helpfull so far ,thank you . cause it was a good quick easy service i had a simple question and it got sorted very quickly and i was happy with the service . xxx failed to meet its promise to me . quick efficient and friendly i arranged for a new phone to be delivered to st david 's centre cardiff because you could not give a exact time it would be delivered when i went in today i had no i 'd .i was not told to take any .then whilst there i contacted xxx a women asked all the security questions which i answered then basically told me to go home and get i d .i have two phones on this account this contract is due to expire 26 april and i will be looking at other companies and will be taking my other phone in december .plus network coverage has been very poor lately very helpful and understanding on the phone coz people on the team are cheeky and ill manderd the ratings were 0 as the adviser could n't solve my problem i was told there was nothing wrong when all of the phones are still not working good service . because it was delt with in the uk by an english .speaking .agent .following a nightmare of an experience with your call centre in egypt .hope this helps ratings what they are , every time i speak to xxx .... keep getting told that i 'd a top rating customer , but does n't feel like it ! ! may as well be a pay as you go customer..... no upgrade service was excellent . irritating service . good customer rep , v professional & helpful .my only disappointment is after 13 yrs with u i ca n't get a comparable price plan deal for an iphone as the other 2 phones i 've been offered . was n't happy on how long it took to restore the service .could n't make or receive calls in the st albans area for at least 4 days .i feel some compensation should be offered to me . 9 because i did n't want to have a reason to call , 10 because i am happy for the result , 10 because the advisor helped me out a lot , i 've had this issue for 2 weeks now .not resolved and no updates . not happy with solution wit my faulty phone . good service he provide me thats why i give 10 out of 10.. had problems with xxx before and where i have been a valid customer for over ten years i feel xxx could have done more for me when i have asked plus had charges in the pass on my bill that have been mistakes but every time i phone xxx all the people who have mostly dealt with me have been nice . the reason for my rating is that i was happy with the lady who dealt with me .she was very polite and helpful to me let alone kind and lovely .great service i got today 1 i can never access my xxx web account .my bills are always higher than contract and i do not know the reason . didnt send info requested went for my upgrade today .horrendous experience very disappointed in xxxphone .have changed my opinion .thought you were the best .not so sure now .ring me if you require further details they helped me understand my charges .its not the advisors fault that xxx have hidden charges so i gave him a high rating no wait for an adviser .your adviser was patient , professional and friendly . calls keep cutting out during call , the adviser did not know what he was talking about and guessing as to the problem . no i always get good advice if i speak to the right person but some of your staff lack knowledge and training . helpful cheerful sorted out the issue excellent service ( and could discuss the weather in warrington ) i was mis informed its been 24h they hav not send me text 4 the web setings 2 my old number yet xxx is the best network going i will never go anywhere else absolutely unsatisfactory appalled by the way i 've been treated as a loyal customer of yours for 15yrs !i was advised by yourselves i was due an upgrade in feb then told march now today after wasting over 2hrs walking out of the shop with no upgrade .i will be cancelling after all these years at the end of my contract and i 've been told a manager will be calling me .marisa hunter excellent customer service : ) robot attitude in exchange dept .made me angry because was being blamed because she could not explain properly ... with xxxfon everything is mix up does no meter haw many times i went my self there and sort problem ,next time when i coal again is the same problem and i think to live u go to loose 3customers everything was dealt with quick and simple . very helpful adviser . complex top up system and was not explained very well .xxx is expensive . issue not resolved satisfactorily , so will probably have to go to store ( staff there are extremely helpful- they would get 10 rating ! ) am due an upgrade but not able to do this as i have married and changed my name .now have to travel 20miles to take marriage cert into xxx shop to change name . only complaint is that i have to wait way to long to talk to an agent , all else 10 out of 10 prompt , clear answers given .friendly , courteous manner . question 1 , i have too many problems with xxxquestion 2 i get a different answer and reason off a different member if your staff with each callq3 the lady was polite and spoke english as her primary language good customer service v happy v helpful because you asked for them ? ? ? the guy was very helpful in my enquiry , very friendly easy to talk to , told me exactly what i had to do , a top employee !cheers unhappy with the xxx website !my advisor tried to help your fees are ridiculous .you are like a corrupt company that makes little loopholes to trick customers , not what is wanted of a company ... i was initially very annoyed following a visit to a local xxxphone shop to find that the contract was not what i had signed up for .the patient person in the service centre clarified the situation , got consent of her manager to vary the contract , and saved the situation . at the moment i am awaiting a copy of my contract when the account was set up on adding 2 more mobiles the verbal conversation contract was not sent to me .they varied from the bill i received hence ive reduced the mobile contract as of today , problem has been resolved now though . not satisfied customer , do n't feel getting value for money get told different things everytime i call thought the guy i spoke to did his best and was very helpfull xx .:-) the adviser is doing a first rate job , assuming she continues as she started , there are serious technical issues still to be resolved , i 'll tell you at the end of the day whether i 'm still happy this lady lisa was brilliant .two others had already tried to get my phone wrking and she did it easily .and she called me to check up how it was working .fantastic . he answered my question and talked me through what to do . he was helpful and patient website should be easier to use to find the info i called for , the csr was good no the lady i spoke to was amazing very happy with the help she gave me she acted like she really wanted to help and she did .thanks advisor was very friendly and very helpful helpful agent arranged contract terms change . simcard turned off no warning bought off bay 3weeks ago for the number starting 07990 as a spare to give to children when needed .xxx should replace sim card with similar number i 've been a customer for a long time and was going to put my children on xxx but why with no customer loyalty should i. im very disappointed .jac good and helpful service problem sorted the service i recieve from xxx is always excellent pity coverage in this area could not be improved good service you was quick ! helpful friendly english speaking service .thankyou you are incapable ofsolving my problem .my new nokia lumia 800 upgrade is so disapoonting .i 've upgraded software with nokia and zune .the .phone is no better .i just want a new one and to simply transfer my nos .over without having to load to my pc .why ca n't i just get a new one at a xxx shop and transfer the nos .on the spot ? you gave me promises you didn.t keep satisfaction problem dealt with no fuss polite extrememly halpful because i do n't think we should pay to call the customer care line & that my problem has n't been sorted out until i call back tomorrow again costing me another 25p which is silly being charged that much . i am happy with xxx and the operator was helpful .however i wanted to block a persistent sales caller and was told you couldnt help - i was rather disappointed with that outcome . once through to an advisor my question was answered with confidence and politely . service and employee were great so gave two tens and 5 because ther is a mix up somwhere over a bill from january xxx told me it had been taken out my bank at the time but now it appears not to have ,so i have to contact bank and find out whats what . i am trying to get my stolen phone blocked , and have made two calls and 1 store visit , yet the imei number ie the device still seems to be active .alarming . good service i was told when i bought this contract i had a loyalty discount , to then find out it was never applied so i 'm paying more for this contract than i ever wanted to , or would have .not happy , wo n't be using xxx again as no-one even tried to resolve it , but then i suppose in your eyes the more you bleed people dry the better .welldone i got what i wanted a much cheaper tarrif and plenty of advice !thankyou knowledgeable advisor who handled the request perfectly they had no idea there is a problem and have n't resolved it problem not resolved again same issue bt openzone quick polite service and problem solved straite away . the season i rang and needed help was not resolved i had to ring 3 times still not resolved happy with service i rated as i did because whilst the call i recently had was resolved as best the call centre worker could do , quite frankly i find xxx very frustrating .my call plan is about right for my usage , but it always costs me more than advertised .i want to be able to text to australia and into europe , but it is inhibitingly expensive .plus now i am off on holiday , i get told that calls and data use from india is extortionate because you have no partner networks out there .yet even when you do have partner networks it still costs the earth .i look forward to your response . zero because xxx is the best network going and i would n't change . very polite and friendly and efficiently dealt with my request ! adviser went the extra mile and was extremely pleasant .martin very good service as a valued customer xxx should have contacted me that my bill has been invoiced incorrectly again . service was excellent when i made the call .the lower rating was due to having to call to get the local branch telephone number as only this number was available . because i found everything excellant and the advisor i spoke to i ca n't praise enough v competent/polite operator today ; ratings wd hav been higher but xxx lost my original online order ! because there has been an error with my bills for two months now i 've had some payments taken out twice and none of this can be resolved without me running around a lot and i have paid an absolute fortune to you lately and yet still my next bill is over 70 quid ! ! ! ! i would have rated the overall service higher had it not been for the annoying multitude of 'options ' `press this & press that ..` i understand the goal of efficiency but i do n't believe it 'll be achieved by an automated boolean system.once i got to the customer service officer , my query was resolver in a timely & satisfactory manner . he still had to ask me the security questions which is understandable , but from then on the whole process of answering my questions took less than 40 seconds . he was polite & friendly .he also knew what i was asking about & gave the impression of being confidant in his knowledge of his role & the products he is servicing . i have been with xxx fone now 6 or 7 years , , i have never had problem always hpfull ,whether in shop or on phone ..the only problem i have ever had is now , ,the signal where i live ..all staff are helpfull and obliging ..thankyou my problem with phone is still not solve very helpful and friendly offered a solution as to my lack of signal at home but could not resolve why i have only recently had this problem and still will not get a signal in my local area !might be time to change network if i can no longer use my mobile in the area i live ! person told me hopefully b resolved tonight but not 100 % signal is rubbish and is costing me a fortune going no to another network unhappy bout some charges and the way it was dealt with very promt service in sorting out my problem & a very helpful operator after years of loyalty and payment i have had 1 or 2 issues which have disturbed me and my business i was happy with the way my questions were answered , so that should have been reflected in my scores .as to whether it would influence me recommending xxxphone then i would certainly not score that as high , my questions were not exactly '' life or death '' ! ! ! good service and problem was resolved efficiently telephone operator very friendly and helpful . didnt get an answer to my question .the advisor was nice was told yest could get information today ? i was persuaded to have something i did n't really want and when i tried to cancel it found the process very convoluted !i was also surprised to find the tariff i was on could be improved . you do not know how to handle your frustrated customer , first you send me a used dirty replacement phone then next day u replaced it with another second hand phone apparently`much newer ` without a sim card then i have to wait for another 3 days for the sim only to be told that the sim is defective when they are trying to lift the bar now i have to wait for another 2 days for a new sim .your customer service rep said i can go to any store to get a sim done it last saturday but the store 's computer wont let me have a sim.i am a working mother who needs a phone but xxx left me without it for 2 weeks now .a complain letter was already send to financial ombudsman regarding your services .i will never ever get a xxx again ! ! ! ! problem was solved very helpful staff i called with a query about my bill that turned out to be an error on xxxphones part , the guy i spoke to was very helpful and fixed it all for me . generally good service . i was very upset and annoyed with xxxphone .they could n't help me with my problems .i 'm paying every month money for nothing .no help what 's so ever . to date all staff very friendly and easy to understand .pleasure to deal with . did what i asked and was very nice good communaction and friendly competent and polite service gave me the information i required .possibly lacked that little extra spark that makes for truly excellent customer experience but on the whole no complaints the service of the internet you supply is very ,very low. i 've got two lines .one mobile phone and internet modem.the internet on the phone is unavelable as soon as i get into some building. internet modem is so slow that it takes 2-3 min to open any website.the reason for my slow internet modem is that i extended 5gb limit.but when i was buying this item nobody told me it is limited .it should be unlimited like it says in contract .iwas misled .summarizing ,i think o2 supply much better service .thank you . recent visit to xxx store he was helpful everything was dealt with as required . i 'm happy with service . quick an since i join xxxphone from o2 the signal and customer service has been rubbish .theyeven unable to give you info on updates she was very helpful had 4 phones on contract all faulty this one i am using damaged need replacement told yesterday none available carnt wait for contract to end then wont have to use you have yet to receive replacement part i felt like they were very helpful and precise with the information i needed did n't put me on hold which is great no i was very happy with the advisor who handled my call as she was more than helpful .im not overly happy at having to view my phone bill online i would prefer to continue recieving my bill through the post i am happy with your service good service , very satisfied good customer service service was good , but my previous call stated that it had all been done , so i was a little disappointed that i had to call again to get the issue resolved . u help me i had my queries solved to my satisfaction .could not really ask for more no the adviser was helpful and she answered all my questions .xxx is also perfect for me and is cheap initial rating due to you withdrawing the previous upgrade offer .subsequent ratings because you gave me the upgrade .would have gone to o2 otherwise . xxx is the bomb yo very helpful service , i called to query why i could n't make international calls , and the operator instantly activated this feature , then helped me further by supplying not only the call cost breakdown for calling australia but he also assisted me by supplying the area codes for international dialling , very helpful . very helpful and pleasant .managed to sort out my problem quickly perhaps you would care to ring me to discuss no hassle no problems what i asked for i got asap thank you good bye asked to be put thru to upgrades and what told no , so now o2 will buy me out good service great service this time have called several times over the last few months to try and get this simple problem fixed .everyone very helpful .but so far unresolved . advisor explained you increased contract charges unilaterally within terms of agreement , however i was not informed about it and she was unable to locate an advisory on the account . well ,my bbm was n't working and a very helpfull women helped me and now my bbm is working perfectly very good all round . it is been 3 months i am trying to resolve the issue and none of them has even bothered to inform me or resolve the issue excellent service ! unresolved issue . staff was very efficient and dealt with quickly i am leaving xxx as all i have had is different stories first i got told to ring back in a few months then i could have a contract and im still waiting for the manager to ring me 3 weeks later and the manage still hasnt rung me solved my problem immediately and was very helpful and polite .this is the second time i have spoken to an advisor recently and they have both been excellent ! ! thank you didnt get solved if you call me on my mobile i will . it was very helpful with all quires + good value 4 money the assistant was excellent & helped me extremely - but i needed to access my online account but the website was n't working to log in so i scored less on that aspect !overall i would still recommend xxx ! what i think service was good im not happy with messeges asking if i want to keep papper billing or not .i want papper bills and should only be asked once .and even when i say yes to keep papper billing you cancel it .and it cost me money then to phone and have it reinstated . the pleasant response ,no hesitation in resolve ,satisfaction 3 major issues since joining xxx all unresolved the problem i asked was not sorted out -the first advisor lied sweetly the second sent me a text which helped at the third attempt i gave in and as your coverage of the area of west sussex where i live is so weak compared with other providers i will leave when my contract expires listen to my telephone call . firstly i might recommend xxx secondly the problem is still there & last i was satisfied with the way it was dealt with . q1 i gave 8 because i 've never had problems with xxxphone so would reccomend them q2 i gave a ten as the account. i needed changing was changed and q3 i gave a 6 as i found him a bit abrupt and rude at times when he could n't understand me still not confirmed that problem has been rectified .3rd call to xxx to endeavour to sort it .have been a customer for many years and not happy my problem was not solved the agent did not listen to the enquiry so did not address the reason for the call arrogant unhelpfull advisor who had no in intention of helping advisor good , xxxphone in general is expensive would like more advice on saving money on my tariff service agent was polite and listened to my request and did what he said i ca n't ask for more than that it 's because i dnt hav d proof that my query will be acknowledge . i 'm disappointed that how come my price plan had been changed and i hav to pay that massive amount with the vat so high . great service , very friendly and and chatty the man who spoke to me was awesome .could n't have been any better . overall i am not happy with xxx but i am stuck in a contract .i have been tricked into paying a massive fee on this bill .the customer care team member i recently spoke to was friendly and quick .the issue is not with her .it 's with xxx . not that impressed with you any more have to ring up every month as something not right -been with you for over 20 year 's .but when my contract is up i will be moving to some were else because for months i 've been looking forward to an upgrade and on two occasions you changed the dates . the advisor very helpful and patient .do not have the result of call yet .have found it time consuming to get through to speak to someone . very pleased with the service i have been with xxx since time began , have never had any problems is this a daft question ?erm , because 10 was very satisfied , and er..... i was very satisfied ? the lady that i dealt with was very helpful and sorted my probs out i did n't think my dispute was going to be resolved satisfactorily at first but in the end it was .i have to call again after receipt of the next bill to claim credit for not having xxx passport when it should have been on my contract all along . the adviser was very polite and answered all my questions . 5 perfect professional manner 10 always rely on xxx because thats what i thought best the staff i 've talked too always help promptly and are very helpful and they take time to explain things so u understand fully my call was answered quickly .the lady that answered my query did so efficiently and with concern for my satisfaction .i was very pleased with xxx 's customer service today . xxx is a decient provider on all accounts thank you problems resolved quickly and efficiently but the xxx software update should not have installed incorrectly in the first place my initial request was not for filled due to incompetent staff .i have now had to call 3 times to make sure what i have asked for was processed and sent the the correct department ! ! ! ! ! very unhappy customer ! ! ! can only happily recommend xxx to a limited extent as i find the company 's tax avoidance policy shocking .help rec and resolution all good because the lady told me what to do i did it and it did n't work i double checked with her that it was all right and she said yes but it still did n't work . 5 good attitude from call centre staff , situation resolved , tho not happy with opening times - closed weekends and at 6pm weekdays - noit very convenient as compared to previous inractions wth customet care , i 've observed much improvement this time around .thanks bye now frank . they were efficient and friendly 0 because the last operator sorted out my paper bill i requisted the operator was fine , no probs .however , i wanted to cancel a contract over the phone , for a phone that is well out of contract now , but i could n't .however , you will always take a new business contract over the phone , but not cancel one it seems , you have to have if in writing !very dissatisfied with this .i dont have time to spend emailing xxx .especially after i had asked months ago for this phone to be cancelled .. ! might well take my business to another company when the second phone on my account expires ! ! still waiting for upgrade as was meant to take place in jan 12 , then moved to april now moved to may ! do n't think that is at all good to be told on 2 different occasions , 2 different dates for upgrade as xxx keeps changing it ! ! ! person on phone very nice and explained all ! prompt , polite service and understood the query . good service . good service all my questions were answered quickly and the advisor was very helpfull and very polite and new her stuff and thats y i score her so high you gave me the broken iphone now say not under warranty and i have to pay some more money you not sort out my problem cos unfortunately i am still your customer your agent was very helpful and accommodating but had limited product and system knowledge the gentleman that dealt with me was very helpful indeed i 've been a pay as u go customer with xxxphone for the past 15 yrs and just joined contract via my son the man explained things to me i did n't know i was very satisfied with the service i recieved agent unhelpful .xxx unreliable & information given incorrect .once my contract runs out i will be leaving this network i was wasnt offered the best deal available when i asked .im getting charged more than people who get double the allowance and get data and picture message allowance .im disgusted with xxx . it was all simple , easy and quick and direct .i got what i needed from the phone call pleasent operator always had great service and very polite people a fair assessment excelent service yes what i asked was dealt with quickly no fuss and straight forward xxx is the worst service i have come across recently .you guys are big but very disorganised and no customer care . somehow content restriction has been enabled from where it was disabled , we were tryig to deal with a brewery accoint and its blocked , been told 24hrs to lift .... lost a clent bcause of this ...these sites were fine last week i have always recommended xxx .my query today was about ics update for gs2 and although ' paul ' was very polite , he could n't give me anymore than words of encouragement that it will be happening soon , and let me know that he is waiting for it too for his note . the help was free , fast and resulted in me getting my bill sorted , which is a priority when used for business , thanks again did not get sorted , i am on my 6th phone call to xxx the adviser was good but still waiting for the call from the diagnostics team who were apparently going to call me within 2 hours .i have still yet to receive that call . just what i said in my last message good service was very dissapointed at amount and tarrif of my bill very exstorniate im not happy with the coverage but the coustemer service is exelent i was rang last week by xxx , who offered me an upgrade as i am 90 days away from the end of my contract .at no point was i informed that this was a 'once only ' offer , or that it would expire at all .i finished the call and started reviewing my options for upgrade .when i had decided on my preference , i rang xxx ( today ) requesting the upgrade but was then told i was no longer eligible and nothing more could be done !i will not be renewing my contract with xxx once it expires or recommending xxx to anyone if this is not resolved .nathan too busy sorry always consistently efficient customer service communication shocking wrong or no information long time to speak to someone long time for repairs the guy i spoke to was very helpful and efficient helpful & very knowledable on phone best suited for my requirements thank you good service , everything made easy was n't allowed to change to the new iphone tariff very helpful and knowledgeable technical help adviser solved my phone issue good service .not really pleased with xxx 's general policies tho .the issue got solved but i do n't think it should be necessary to actively take action myself .xxx should be on top of this . caller gave me an alternative number .i called the number and was promised a call back , no response so i called again and again was promised a call back .still have n't heard anything . the operator , matt , was very polite and friendly and helpful hence my rating . i do n't have any problem with the adviser .it 's the network that has worsened and i 'm really fed up now . was sent a white i phone instead of a black one and was told i . have to keep it . more tham helpful to assist never get any satisfaction from ur customer service team will not be renewing my contract when it expires . wrong information given .one net is the worst network i have ever been on .i would never recommend it and will be leaving it when i am out of contract problem still not sorted yes because my sim is just started in just 10 minutes and phone operator was very helpful .... sorry , am switching to a company who does not give me all this time wasting nonsense . because i don t understand why after a tranfer name on the contract , we can t upgrade the contract before 3 months .it will be the reason i won t upgrade my contract with xxx a the end of this month and go to another company .also the guy wasn t speaking a clear and understandable english . the lass was brilliant .i 'd made a mistake and she sorted it .she couldn.thelp me get what i wanted but explained the options clearly .she was very helpful fast & efficient service very helpful member of staff good at his job , i have had to phone 4 times and had conflicting advice each time .i have b3n withov my phone for 4 hours and am now told to visit my nearest shop .my new iphone is back in its box .awful customer service . good service .little hesitant the advise i got was straight to the point and answered all my question quickly with no confusing .thank you operators were friendly and helpful , but when put through to the next department i was cut off .on redialling i was told this happened all the time .otherwise i am pleased with the services provided everything was really good but i was cut off and no one bothered to call back ( why i gave a 0) problem with new samsung s2 deliverd to me friday 16/3/12 always been with xxx always given me best deal ...always can get a signal when others cant !vote xxx ! have been with you for many years always recommend friends and always more that happy with any service i receive i 'm very unhappy with the way i am being treated as a customer of xxx . was told would receive call back and have not your staff have always been very helpfull with myself and my account and alway plesant adviser very helpful , sorted my problem but not impressed with xxx as a company . good service because i havnt got my internet setted three phone calls .still no resolution of any of the problems . good service good service was n't happy with the answers 4 months of no incoming calls and still no nearer a resolution or compensation despite 1 hour 7 mins on phone very good service i 've been a customer of xxx for 7-8 years now and will continue to do so! ! ! ! the problem isnt fixed you should be a shamed how you treat people i will tell my clients how bad you have treated me ! ! i will put in all in a letter ! ! ! happy with answers and the handling by the assistant . she sounded helfy ahahahaha i have been with xxx for years and they have always been helpfully i scores the first question low because xxxphone continually place blocks in my phone causing irritation when i have asked them not to stop anything on it , several times . nearly perfect the last person i talked to sorted the problem out without any fuss that 's why i give her a eight overall i was disappointed that i had to ring and sort it out when it should have been sorted by ur company in the first place because you have taken money off my card and im still waiting for someone to get back to me call was quickly answered and handled in prompt curtious manner . good service will bit be recommending you in future and i will advise others not to make the same mistake i did going with xxx overall very good and helpful could be a bit clearer though issues not resolved and should employ people that can speak proper english ! ! ! ! ! read ur notes unresolved prob since aug i sent recorded delivery letter rang million times no one takin ownership and discusted with my treatment they are quite low because im not sure if my problem has been resolved yet answered my question . pleased with john the advisor with regards to my rewardz enquiry but not pleased when i went on the rewardz before speaking with john as i could not get the gift i wanted as i was waiting ages and pressed the refresh button and still nothing happened hence phoning an advisor !i did want a george foreman baby grill .thank you . my problem was dealt with promptly and the person i spoke to was polite and pleasant just helpfully i always find them obliging . i lost a lot of business last week due to signal being down and i expected at 4 to 6 months discount the guy i spoke to , adam was really helpful and friendly your staff member was extremely helpful and pleasant to deal with . issue was resolved & sales person was professional & polite very good service from ur operato because you asked me my opinion based on my experience up grade the lady on the phone was lovely very easy to understand x other phone providers have far better deals eg 3 and orange i spent over an hour on the phone having to unpick previous phone calls that had not been actioned and incorrect advice given in store the previous day . all information and instructions were dealt with quickly and politely . the matter is not yet sorted . could not understand why my settings had been changed i did n't request it and it took too long to get through your automated system to get what i wanted because 'david ' the operator at xxx was charming , courteous and put my anxieties at ease have been waiting to talk to a manager for six days to sort out a query with my daughters price plan .have now got to wait 24 hours to talk to someone if i do n't get it resolved the four phone contracts i hold with you i will be cancelling you asked me to answer 3 qestions:-) my problem was resolved yeah the guys was really polite and friendly and was able to answer a question without wanting to sell me something else he was very helpful and explain it well with the problems i had the only reason i would not recommend xxx to a friend is i do n't like the way xxx charge for a minute even though you spent 2 seconds on the phone , and secondly , the number of minutes that show up on the statement are actual minutes not what xxx charge me for , so customers have to trust xxx and a computer system to get it right ...not likely all the time .customer service was excellent though , top rated ! well seeing as i 'm a good customer with no issues with payments .i also spend alot of money a year with yourselves .i asked the advisor to give me some sort of discount off the bill as felt the overseas charges were quiet excessive . i called 4 internet on my vone 2 be activeted bt stl wtng coz , i am not hoppy at all . very satisfied unfortunately cant resolve query on phone only through post ! i was very happy very helpful staff and call was answered very promptly . easy !i had a problem .you solved it . xxx prices are waaaay too high and considering these phones are insured to pay a lot to replace lost phones is ridiculous !therefore will not recommend xxx all good but xxx do n't use my inclusive data for tethering on my iphone and also to move me from my current package to an iphone package costs me more for the same :( i have got a good service from the cs incorrect advice .transferred to wrong department twice .bad service . the advisor was helpful and answered my question always had good service and always do their best 2 help unxeptable my request was dealt with politely and there was no problem in giving me what i asked for reasons for my ratings are because xxx call advisers are always helpful and friendly ,signal is always great wherever you are and xxx always give you extra time to pay higher bills , the adviser was polite , straight to the point and accomplished all that was asked .speaking proper english is a bonus too ! clear concise info given very helpful good service 10 very satisfied good service you tried hard to help but could n't fix problem .look fwd to my reward . quite happy with service easy to contact xxx .issue dealt with very efficiently .my new handset was sent by the next day . i was satisfied with the help and guidance i received . very good service but done a fare bit off credit making the call not disappointed with answers but happy with answered .all average this is my fourth call to resolve the same issue .until i get my bill i wo n't know if i will finally stop being overcharged .your adviser was patient and helpful despite my grumpiness .xxx systems make me wary of ever recommending you just now . i tried to grab my rewards and was prevented i have 1.500 points and want to spend them just thought that everyhink was haddled reallx well thank u the guy i spoke to , offered to go through my bills to help me out .was plesant and friendly on the call , and ill be honest sounded like he cared and wanted to help . i was given the info i requested . friendly voice and my problem finely sorted i spoke with paul , he was polite and informative and gave me a number of steps to take to try to resolve the issue with my phone ( internet services ) .if these steps do n't work , he said to call back . i do n't have to so stop texing me good bye great customer service with friendly and helpful staff the guy was really helpful .not had good experiences with xxx in the past , but the guy i spoke to went out his way to help me an restored a bit of my faith . very happy . good staff well trained woman very friendly and efficient , whole thing done very quickly . we were greeted quickly and politley , the staff were friendly and helpful .we left happy .thank you . friendly polite and helpful service the staff were very helpfully and ask me wot i wonted and helped me set my phone up really happy it was a good deal and very well mannered gentleman served me i was well pleased thank you excellent service knowledgable staff ! excellent customer service all round . rajit was very patient and honest i went into the store with very little time on my side .i dealt with jason who was excellent , really through & knowledgable .he made the process of buying and switching from o2 to xxx a simple process and was helpful enough to copy all contact across from my old phone to the new one .i think it has been the easier mobile phone purchase that i have experienced .he is a credit to the your company . service was quick and hassle free , unlike now . was very helpful , friendly approachable , and explained everything clearly . happy with service - nothing exceptional really helpful , answered all questions well and was generally very friendly . the lady was nice : ) and very helpful no.you said 3 simple questions ! 1 ) signal is really bad2 ) staff were pleasant , helpful and patient and helped us a lot with setting up ! ! 3 ) he was very helpful and explained everything thoroughly ! ! all staff very helpful and the salesman was knowledgeable , friendly , and made sure i had the right tariff for my needs totally hassle - free - i 'm the least technafobe person you 'll ever meet & david takes time & shows/explains things so that even i can understand - he is very patient not at all condescending & an asset to your company - hang on to him the sales advisor i had was extremely helpful and the service was quick the gentleman who served me was very polite , he was well presented , he made sure i had all the information i needed/wanted .he put my cover on my phone and transferred all my data from my old phone to my new .only thing that annoyed me was that xxx shops cannot offer their price plans as cheap as car phone warehouse , was very tempted to upgrade through them . the staff at the aylesbury store are brilliant brilliant sales assistant at vf hq store . i went in to get a top card .and he got me a cheaper deal i was quickly offered help and the member of staff who helped me was very knowledgeable and i could n't have asked for a better service i couldnt fault the sales cons in any way that 's a nonsensical question .obviously the reason for my ratings is because that 's what i think based on my experience . the guy was really helpfull and sorted me out quickly very good service$ .very good deal easy people to talk to .good advice with no pressure . only had 1 phone that net our needs already knew what it was before we went in shop so althoii he talked about other options they were no good for us i love you agent was helpful , identified better price plan options for me .was friendly and knowledgable they were very helpful and got us a deal that was good for us very helpful , friendly and prompt service . walked in to upgrade phone , walked out with the perfect phone and package , top quality service . yurek was very honest and helped me decide without putting any pressure on me very helpful and friendly . nobody is perfect lol good clear customer svc call failed at least 20 times a day , call up to speak to someone , just get bounced around .can't pay bill via internet . i have felt that xxx have not taken my concerns seriously .that my lack of coverage has not been a high priority .that every contact in past 3 weeks has told me and my husband a different answer .that xxx is happy to take our money for 5 pay monthly contracts from our home but not guarantee any kind of service .the help line information has been wrong regarding reversing sim blockage and no one we spoken to has any degree of lateral thinking .multiple problems with poor response to them all good service the lady who dealt with my enquiry was extremely personable and efficient this is the forth question out of 3 ! i wouldnt recommend xxx because the coverage is very poor where i am and o2 tariffs are more competitive .the person i spoke to was very helpful and fully answered everything i asked never got what i wanted well the gentleman was very helpful in activating my discount due to myself being a ford employee ...and i believe i av 2 phones plus ipad with u ,whilst being with you for near 10 years speaks for itself ...thank you again im not happy with this phone , it has never worked properly .i took it back within 7days &was sent away .i have been back several times since & been sent away each time with no satisfaction .i phoned 191 to try &rectify this but have only been offered a repair when i should of been given a new phone the 1st time i went back within the 7days .it is disgusting to expect a disabled oap to keep going backwards &forwards when it is clear that they are in alot of pain .i do hope u will sort this out as i am so frustrated with the whole thing . friendly over and above dealing with my simple request becouse i cant gt my internet up and runnig and have phoned 2 times nice helpful people - friendly and polite .good quick service pleasure to deal with everything was sorted quickly and efficiently . she was very helpful explained clearly the reason for my excessive bill advised me how to deal with it professional polite didnt wait to long on phone hopefully got sorted but yet to find out but was told to text 97888 for summary but message keep coming back i found the operator competent , polite and explained all even though i did not ask .totally satisfied . cause i 'm very happy with all your help i always get great customer service from u guys thank u because u asked me to frm 0 to 10 in the end you sorted my problem get rid of your foreign call center ! the phone call i made when smoothly , o was on the call for what i needed , no extra conversations and the agent was very helpful in his role . the guy was lovely helpful and quick ! its all about services ... your employees speak english and have a good sense of humour whilst dealing with your problem i did not get my any satisfaction at all my problem was not resolved and the person on the phone did not even try i have been .customer for a verry long time and have always been verry satisfied in the past but i was verry diatisfied this time experioemce fully satisfied . i was pleased with the outcome of my conversation . great lady .vefficient .1stattempt i was wrongly tranfered internally ,so had 2 redial ,but lisa i think it was more than made up 4 it ! i 'm a business customer and the level of service i received was far from satisfactory ! very helpful and dealt with requests asked , unlike previous call to customer support where i was told a differently and wrongly second attempt successful good customer service cause xxx is awesome great network thanks the call was answered quickly .and my first request was dealt with efficiently .i am still waiting for statement but hope to receive them soon .have a great day ! despite todays contact , have recently had bad service from xxx and am weighing up options for renewal i have recently had an appalling experience of your customer service in dealing with a query about my bill .if it is not resolved to my full satisfaction i will be moving to another provider , which after 10 years is disappointing . too many mistakes being made and being misinformed all the time good service with out being too rude i think the manner in which you treat a buisness customer very unprofessional overall good service yes good customer service !very polite and helpful the adviser was very polite and helpful mark , ur advisor dealt with my upgrade , professionally , was informative on the product and plan and was very pleasant and polite your network coverage is the best i have know , customer service is allways good and have a resolve for any problem ! imm a long time with them looking money to fix a phone they answered all my questions and fixed my problems very happy tone rapport parishes knowledge humour being there forcustomer yes high as i was pleased with speed of service and result required great service , very helpful chap ! ermm it would have been all ten if u gave my iphone back quicker speed , good knowledge and politeness . trish the customer service adviser was extremely helpful and she is a brilliant representative . the reasons are as stated above .i was emphatically told that i will not be charged for any call i make abroad within the one month free international call .i want that bill reviewed i was asking for information when my reception was lost and i was disconected .although the operator has all my details they did not call me back to finish the call . helpful chap the call was answered within 20 seconds and what i asked for was an email of my latest bill as the website was not working and the man joshua was very happy and sent my information with no problems at all and even made sure i got the email before ending the call sure .your sales person told me at first that our company is eligible to apply for more contract but the next day they disappoint me saying that no more contract , while i had booked our new sale team in cambridge to generate more business and promised them that we 'll give them new iphone on business one net but this sudden refusal caused a big eqmberssing . ongoing issue i receive a good service every time because it was what was asked as a valued business customer for more than 5 years , xxx was not able to provide me with a commercially attractive offer for a 30-day sim only plan .competition offers much better value for money .disappointing experience with xxx . i was going to leave a xxx and the gentleman that i spoke to me gave me a good offer and told me that 250 mb was enough usage for my iphone .i have now had numerous texts to tell me that i 'm going over my allowance and i 've had to pay more to increase it .once again i am an unhappy xxx customer helpful advisors but not happy about charges for paper bills ,some people do not have internet . xxx are rubbish i have no idea why i stayed with them its just one problem after another i wish i went with another supplier because when i phoned to get help with my price plan he was very good and sorted every thing out wont hesitate to call again thank you very much . i gave 9 for each question as i was very happy with how it was dealt with but will only be sure when i receive my next bill . i called because the network is so bad .and i got cut off .network not useable for 2 days near my home the team member helped me and was vry politw the man was most helpful he listened snd gave me a gud deal xx xxx provide outstanding coverage in the uk and europe which is essential for me .customer services both on the phone and in shop have always been personable and efficient .q2 was only a 7 because i was in transit and pushed for time on the call .all representatives i have spoken to on the phone have been polite and too the point . thought there was only 3 questions ? i spoke to two different people the first person was not overly helpfull ,the second person was extremely helpfull my blackberry services were n't .working thanks to advice i was given it was fixed with no problems ..love it ! ! i had an ipad delivered seven days ago .i have been into a store and they could n't get it working .i called today and they said it would be working by 4,30pm and having tried again it is still not acknowledging the sim card . because i had no problems with the advisor i spoke to the phone operator was v pleasant signal has gone on site , with no timeline on when it will be fixed .the contract i have works both ways .i was left on hold for some time .i was offered a refund for affected days whereas my friend who phoned up last night was offered a refund for the entire month where the signal was cut .totally unacceptable service lucky i got five minutes then , could do with a voucher for all the positivity you 've had off of me these last 4 mins , the reason for my marks are that the problem i had was resolved very quickly and courteously by a member of your staff , good day the advisor was n't willing to take my complaint seriously , and was quite begrudging to look into it for me .there was no explanation offered for why this had happened - and no apology .the slowness of the system was deemed my fault for heavy mobile usage too .i was also a bit frustrated that the initial call i made to xxx from the states was n't refunded to me as it was clearly a waste of time and money given that i then had to phone up again once in the uk to get everything sorted .was pleased they saw an error and refunded the over-charge .also impressed with the speed with which the call was answered . was very impressed with both advisers that i spoke to , but was disappointed that neither i nor they could access the xxx website to access and set up my new account . quick good friendly service i felt that the service that was provided to me was fast , proffessional and caring interms of resolving my issue and making me feel less worried very helpful i have been a xxx customer for many years and have several phones on my contract ...i never have a problem when needing assistance ... very rude and mamw thank u because sine i left o2 to join xxx they have been very helpful and the promise to pay idea is excellent they helped with all my questions and where polite the service i received was fantastic and the advisor was lovely answering my query in full very polite and accommodating the quality in which my query was sorted was excellent . quick , easy service and my question was answered very clearly and quickly with a very polite operator the service i always receive is very friendly helpful and excellent and i always recommend xxx to my friends and family 10 is perfect 8 is good but my problem was partially solved until xxx got some problems sorted .sent from my htc problem was sorted out quik and proffesinally ,and no any trauble so far no. stop boring me ... my query was answered v quickly & efficiently excellent service . the reason is my new iphone that does not get a descr really helpful advisor that took time to understand my problem and fixed it .easy to understand and friendly it was all very easy . 1 i am likely to as good service 2 no record of phone covered kept .3 he was very patient friendly , very helpful and quick . not solved and not satisfied top dog rateing and nice to be rewardz and nice staff thanks adviser very friendly .did what i asked .not sure the change i asked for has been processed yet though . ? general service very let down from xxx an leaving xxx to join another network due to xxx constantly having problems taking money from my bank when they should n't have costing me charges ! easy to talk to and understand very satisfied excellent service . the operator was extremely helpfull and dealt with my registration very efficiently . i could understand the the advisor was helpful pleasant and sorted out my query all round good job i 'm happy with speed of sorting out my prob and advisers help and kindness lol i asked if i could put my bill on hold and carry it on in a few months and was told no if you dont pay your bill debt collectors will come more than helpful young man - very polite - yesterdays handling of the situation was appalling by the young iady this is my experience which is what you asked good manners and helpful very helpful contact agents , with a smile in their voice . ! exactly what u need when having probs .delivery driver could be less harassed . ! quick , efficient , polite the operator was quick to find out what my problem was and then to sort it out for me thank you i always get good service from xxxphone , by telephone , store , i always have found everyone to be polite , helpfull and understanding . q1 , no issues with speed and courtesy the call was dealt with , q2 , have n't tried it yet so not sure if it has worked q3 , same as q1 xxx do not seem to appreciate the average customer anymore .they do not seem bothered that they could loose the odd customer due to there popularity .it has gone from having brilliant deals with options to upgrade your accounts , too , once you have a contract you have no options to better it .i offered to pay more money monthly for a better phone and extend my contract but i was told no .i got talked in to having a htc wildfire , being told it was all singing and dancing when in fact it was a bog standard slow mobile phone .i do not think i will continue with xxx once my contract runs out , due to my experiences very polite and very accommodating to my situation they were very helpful and resolved my issue quickly very promte and helpful the lady was very helpful . i feel there is no reason to justify my ratings as they were good ( ie high ) if on the other hand i had given you 1 and 2 ( ie low ) then maybe i would have something to say ! ! service was to a good overall standard the website is down - you cannot provide my current bills and you are unable to send them to me by email .this is completely unacceptable . it was all handeld very well and quickley thank you i still had to take further action to resolve my issue the enquire got cleared without any problem very happy overall my phone does n't work properly any more and i want a replacement .advisor unable to offer me a sensible solution or explanation .i am awaiting a call back from her manager . all good extremly helpful , dealt with my enquiry efficiently .very satisfied with xxxphone i am glad i switched from 02 as they were rubbish compared to xxxphone .thanks for a great service . polite staff willing to exchange faulty phones for 2nd time and accepting my frustration.wouldhave prefered abetter phone but am retired and did not want to increase bill for 2 years by nearly double no i was looking for information on upgrading and i cannot proceed until next month . sorted problem very quickly and a very nice man the women i got was very helpful for once very satisfied with the service no fast ,polite , professional response sorted problem out very quickly . i got passed on to the shop i bought it from they told me to go onto htc website and upload software that has n't done anything phone still playing up my bill last month was 95 pound and it does n't work the advisor ,was clear n precise in his speech q1 i would n't recommend anyone to xxx because i had been with you for 24 months and you still are charging me to much for my upgrade on a iphone 4s and if u go to orange as a new customer it 's cheaper the advisor was very helpful and honest , also very friendly . lady helpful , but could not send replacement phone .as you have none & could not send an alternative .now have 2 wait 4 envelope , the wait 4 phone 2 b fixed as no xxx shop in my town good customer advisor really helpful and polite been with u for years no problems , staff always polite and know what they are talking about no matter what questions u ask because i am very happy with the service yes i have already giveny reasons with each rating advisor was very helpful but my problem has n't been resolved not because of him but as it 's a technical issue in all the years , i have owned ,mobile phone , on contract , this is the first ,breach of security .twice ,since start of contract . i love xxx the customer service is brilliant ! ! always very helpful n sort out all the problems !best network ! ! ! ! my enquiry was dealt with professionalism and efficiency .a pleasant advisor to speak to . the call was fine .however , before that call , i was being miss leaded by an unprofessional staff . as to yet i 've never experienced any problems with xxx and i always find your staff helpful ,friendly and jovial ,thank you . my query was dealt with efficiently and quickly .xxx is the best provider i 've had and have recommended to many friends . you did not solve my problem , still unable to pick up emails on my blackberry as i use to . i 'm still waiting for a resolution text to my picture messaging problem .but i do realise now that i did turn off the phone and turn it on again immediately after calling xxx . helpfil and happy becauseiunderstoodthem got threw quick and was very helpful the called adviser was very helpful polite and kind had a text message telling me i could upgrade in april and now the upgrade has been withdrawn not happy about it at all dealt with query friendly and promptly , nothing more could be asked . please with chris . length of time being placed on hold q3 she was very helpful i am happy with the help i got have a nice day and thank you i waited too long on the queue before my call was answered .secondly , your call charges are too high .finally i was impressed with the .adviser .thanks incorrect answers unhelpful support .fixed the issue myself in the end . cos the guy was fast and polite the lady i spoke to was very helpfully very please will the service provided and had no complaints great service as always always had my problems dealt with promptly and the people are really nice with a very polite manner it took 3 phone calls to try and pay a bill .twice i was cut off .each phone call was slow .automated payment line not working .very poor service for a telecommunications company . had a bit of bother gettin back connected problem still exists the most recent person i spoke 2 was friendly and helpful . yes , the person i spoke to was very helpful . your network has been rubbish .constantly had no signal .your people kept saying there was nothing wrong even though all your competitors say there is .i cant wait to leave your network .i will never return and i shall make sure people know how bad you are got told to **** in for upgrade 90 days then it changed to 70 days .rang on the day a was told and now its 50 days .a wont be renewing the 3 accotnts that a have it was easy and i only had to speek to one person . always have had prompt action to all my requests i have been a loyal customer for many years however my contract will not renewed and i will not go with xxx in the future !customer service is shocking and when signing for my contract i was mislead !very unhappy i received a very high bill which was the result of my price plan being changed by mistake .the operator apologised , rectified the plan and my bill is being recalculated .i was given name and reference number and was treated very professionally . good service i feel i am being over charged , for reasons stil dnt know. .and the lady tld me i cld be getting data charges for internet , which i dnt even know how to use .and finally lady was very nice attentiue and helpful . they told me what i needed to know service i received was so bad i ca n't explain in a text i think the people who i spoke to today were fine .but i made a request for information about changing my contract at the end february via email but in the end i had to call your company to arrange this .so i do n't think your customer services are very good in respect of email queries . quick call and the results were instant i did not get an answer that helped ! ! .wud be nice to speak to someone with good knowledge of call costs to 0845 numbers etc ! ! . .help. polite helpful person jst a shame he did n't resolve my problem being a xxx customer for so long and never late with payments , i feel has no advantage and that new customers have better deals .i will be choosing another provider i rang concerning an issue with xxx payback , i was on the phone for over 2 hours and still no answers from either xxx or payback , i was disgusted and feel totally let down . because you are not open the weekends and you are all over the forum and net saying how bad u r wanted to cancel my contract because do not want to take it out again. . told to phone up to cancel last month phoned this month and nw been told to go online to cancel because i pay a fortune and you treat me like an idiot .i am sick of xxx and will be leaving as soon as my contract is up .i have never been treated to much like a nothing by a company i have been so loyal to in my life .utter rubbish pleace ring problem not solved .cannot access desired internet site due to a fault with your system .not happy ! good service . quick helpful response to questions good people on the phone xx excellent service but plans more expensive than others hence the 8 i would like to change my ratings every time i speak to one of your people it puts content fireplace on my dongle now i ca n't use my internet the people i spoke to were very helpful and i am satisfied with the help so far , but the problem is ongoing so not quite finished yet . i am very satisfide with the over all service that u provide me it was just average not really resolved but an average service seriously shut up cuz my friends stream online for free n i cant : ( satisfied customer with very helpful staff had no problem whatsoever spendin over 3 hours on phone an still no resolvement bein passed around an around with staff not communicating between eachother with wat each had agreed with myself .. . u say xxx r customer focused well u havent been for me an other friends i no have had issue with u too i will seriously be considerin not re newin ne of the 4 lines i have with u once there up if summit is done advised to get info off website but website not working ?was not told by advisor he is d onli person tht has solved my problem since having a contract with the company fab ! xx very good service and nice sounding guy very helpful and polite i thought service was very accurate and concise . because you asked i spoke to 5 different customer service reps within a hour 2 just cut me off 2 couldnt help and the last was amy king who was brilliant really helpful cos service was good all ques answered promptly not impressed with original sales caller solomon khan who failed to explain that i was entering into a new 24 month contract i still have the same technical problem i 've had for 4 weeks but for the first time a tech support person did n't tell me there 's nothing else they can do to fix it . are u taking the **** ?? just happy . because the advisor could talk english very helpful customer services lady ! ! given the seriousness of the complaint that i was calling about , i feel the adviser dealt with me extremely professionally , &with courtesy&understanding .he found a suitable solution very quickly&efficiently .notonly that i feel his general demeanour,tone&customer service were of a very high standard ,well above&beyond what iv come to expect of xxxphone .ifonly all your employees had the same qualities , i would never have needed2complain in the first place ! xxx were very unhelpful after i took my new contract they 've put me on a iphone tariff and i have n't received my iphone yet and cut off my blackberry tht i 've payed my monthly bill for n ca n't use ! ! very dissapointed and the xxx staff on the phone were very unhelpful if i knowen all this carry on would happen i would have cancelled my tariff and went elsewhere ! the agent was unable to get access to the information she needed on my account so the call took more than 10mins to deal with the initial query as your systems were down ?the agent overall was very helpful once she could process my request . your system is at fault.you have lost me as a customer.you will lose more if you carry on like this .......not that such small accounts are of much concern to you . for what i rang up to do was done quickly and politely i am too busy to write my reasons !suggest u play back the call , i think its evident . answered my questions cause you asked for them 0 its never perfect if you have to call in the first place , but the resolution is resolved so that 's good . he was very helpful about my complaint about a faulty handset yes the lady patrica explained everthing we wanted to know and did not rush us and gave advice what phone would suit and she got me a red phone which was great and my husband had a i phone she gave him advice on that too and give good price plans too thank you the reason my ratings r high is because i spoke to an english person who was very polite ,he also explained it all clearly and he got the problem sorted poor service again good service so high ratings my q about getting vmail from china was answered but i had to hang on for a bit to get it .overall ok . my internet stopped working ,on my 1st call the person was very helpful an gave good advice .whenthis failed to work i called back and was put thru to tech support .iwas told my phone needed new settings an wud send me them via text.5 hrs later i am still waiting for that text . 5 was for i was charged .for no reason .9 was for the call , thanks i came to xxx as i wernt getting what i wanted for my money little did i know xxx aint much better . yes . giving customer service to outside 'account managers ' has created a crazy and incredibly wasteful system .the account managers have no power to resolve anything so customers end up duplicating everything , first with the powerless account managers , then with xxx 's own people .it is so obviously inefficient , it makes me want to leave xxx .david mills thats how i feel , end of .thank you . good quick helpful finance i wanted to delete an old phone no and add a new to my debit card .i was told i could not . shouldnt have had the problem in the first place patronising and seem to think it was a priveledge to use xxx .i 'm going to renew with a different provider . it has taken me most of this afternoon to arrive at a resolution where i have to purchase the rear cover of my phone myself ! poor communication , no solutions and poor reward for 12 years loyalty with no missed or late payments . still waiting for lnternet access .havepaid for.butphone still saying deactivated handled well efficient polite and helpful because the lady l spoke to was very polite and very professional . i 'm really unhappy with xxx took me four attempts of phoning up to get somewhere and it turns out other xxx customers are experiencing the same is disgusting that we pay for services that only work when they want too i 've had numerous problems with xxx over the several years i have been with them . helpful excellent and friendly service answered my query to my becuses that 's what i thought the answers i was given were no up to scrach and they were more of the company trying to get out of helping me an not careing about the customer , i can not now have a phone that works without me paying for it an yet i still pay my monthly bill because i 'm very happy with the service etc provided by yourselves took 5 attempts to resolve query - last operator saw it through - others fobbed me off .if all operators had last guy 's dedication , i 'd definitely recommend xxx i have had nothing but trouble since upgrading in nov i have had to call every single month to sort out problems and still no one can give any answers .do you think it exceptable to redirect a buisness line for 3 days to an no existing number !is it exceptable to offer some one a free sim card for they loyal custom only to charge them for it ! ! do you think it 's exceptable to charge some for the line rental more than once and then not be able to explain why ! ! and do you think it 's ok erase all history of someone that has been with you for more than 11 yrs and finally do you think it 's ok to not be able to answer any question as to why this has all happened ! ! ! ! !this has caused me so much stress and arguments i am not happy ! ! ! ! ! good service thanks cos i was very satisfied with the help i received because if i said 10 's to all of it there would be no room for improvement ,theres always room to improve whatever you do . because he listened to me and resolved the problem so i was satisfied i think yr staff r so nice n helpful because u always give a good service service is extremely poor , promised callbacks do n't happen issues still not resolved solution did n't work because i was fully satisfied ! i thought they were realistic ratings friendly , polite , helpful service problem was resolved v quickly service levels were excellent and our adviser was exceptionally good and very responsive it took a while to get through the menu of options but the advisor was very helpful and gave me correct advice . was misinformed and was without phone all evening and missed calls because the service was good , agent was very helpful and i got what i wanted ! phoned up ,got through quickly ,woman was polite and answered my query .mind you that was after spending 5 hours trying to log in to your website to get the same information .but thats for another survey because i was 10 out of 10 happy ?: ) the colleague i spoke to was excellent !valuable to your company !superb service saved me a lot of money - clear instructions . handled quickly and efficiently .polite .have to wait 24 hours to see if issue is resolved very friendly and extremely helpful she knew what she was talking about and delivered infos confidently .she even went on double checking for confirmation .should be proud of her customer service skills nice services ! good service .i have done this questionnaire three times now .please not again ! superb friendly service i was dirapointed that u couldnt resolve my inquiary over the phone !all i needed was proof of me blocking my phone and sim emailed 2 me !but now iv got 2 go on the website nd ask in writing ! because 1st of all it was nice to talk to an english person and 2nd he was very helpful , he made me feel as if i hadnt wasted his time , thank you the reason i called was to have adult content control removed but unfortuantely it is still on and wont let me dwn load certain songs although the lady i spoke to on the fone was very helpful and did what she could to sort it out and to be honest everytime i have rung xxxphone i have spoken to very helpful friendly people !keep up the gud work i say ! ! sarah do not like auto systems once dealing with a real person ; resolved q1 - generally service good as this time .q2 - i have raised the same query in the past without resolution .again no resolution this time but a suggestion as to a possible answer raised .q3 - quick , clear , sense of humour , understood the problem & suggested a remedy . because they 're good ?btw do i get charged for replying these texts ? i had to call 3 times before my whole query was answered and 2 different advisers gave me 2 different pieces of information for the same subject so one person must have given incorrect info .when i spoke to the 3rd person i double checked my direct debit was set up by the 1st person and even after asking me to confirm my name on the bank account 3 times it was still taken down incorrectly so lack of listening there .overall only 1 of the 3 advisers i have spoken to today had good customers service skills and empathy and accurate information person i spoke to was pleasant and helpfull if you sort the problem the ratings will be ten out of ten . because i been with xxx since they started and wont go on any other network advisor very kind & helpful .all queries resolved .thank you overall very happy with xxx .iv called twice over this particular matter and two advisers have gave me conflicting advice no very helpful person they said they would send me a text that would help me but they havn't these ratings are because your customer service policy stinks .i wanted to talk to a manager due to text messages coming through to a minors phone number , these texts were inappropriate and the number is only available to family and xxx .i wanted answers and was fobbed off with a call back within 24 hrs , totally not acceptable when dealing with an issue regarding a 10yr olds phone .i will be taking the matter further with the appropriate authorities . excellent service as usual .ratings are justified as problems an quiries are always solved straight to the point & polite .answered my question altho i 'm unhappy at missing out on an early upgrade due to a recent change of rules ! ! my iphone battery is not holding a charge , the charger is faulty and the screen is cracked therefore i 'm badly in need of a new phone ! ! craig , in bath xxx shop was very professional , and relaxed , and delt with things excellently .significantly better than the normal level of service from xxx . all issues resolved & very politely : ) i have sky sport on my phone by accident which i dont want .told couldnt cancel . you 'll need to speak to customer liason employee .not sure i 'll renew with xxx next time . because she was helpful and pleasant attitude and flippancy the person that dealt with my call was friendly and dealt with my enquiry well . as ive been a custemer for so long id av said that was odvious after 25 years with xxx no discount on a new phone ! the man i was dealing with asked for my landline , as i have a bad signal .he said he would ring in 5 minutes .he has n't rung so far .it is now 1 hour later ! i was asking two questions .one about my tariff and one about a micro sim .both were dealt with effectively by kyle and now i am up and running with this iphone i was given .thank you . just good and quick service would recommend u but u do n't always get it right so u do n't get 10 out of 10 a very polite and helpful representative . helpful staff and speedy resolve to my enquiry . even though i have had a contract with xxx for some time you are not prepared to help with a problem i have .you quite simply choose to hide behind your rules and try to tell me that my contract is not with you .i am sure if i didnt pay my monthly direct debit my contract would be with you .cant believe you wouldnt even sell me a phone when i asked . the people on the phone were n't very helpful but the online chat resolved my issue immediately they helped me with my price plan thank u your service is rubbish and i would never recommend you .i ca n't believe as a loyal customer who pays her bills your willin to let me walk away after all my years at xxx i was trying to complain .rubbish service .never ever ever recommend you . i never get a straight answer , nothing ever gets sorted and always told what they think i would like to hear .after 20 years with v ph i have had enough bull to sink a ship . the person that dealt with my query was english and understood my bill query and she was able to explain to me why there was an error in the 1st place in comparison to the foreign gentleman i spoke to yesterday who just did n't understand and gave me completely the wrong info .the lady today explained everything clearly and resolved the issue without any waiting around .i do not like being transferred to a primarily foreign speaking country for customer service and have found on preclude experiences with xxx that they can be downrite rude and the call can take twice as long .xxx really need to do something about this or they will lose customers .thankyou to the girl that dealt with my call today ! very poor attention to detail and lack of knowledge very dissatisfied .no mains charger to charge phone .been with xxx for years but feel let down n considering changing networks in april . ✨ i was satisfied with the service and the advice i received very helpful service and got through quick the sim i registerd is n't active yet . i am happy to elaborate but am not currently at work .please call me on this number tomorrow and i will discuss the way i was dealt for my problem was okay so i rated according to that i have always been looked after and dealt well with on the phone . misleading information i have made no ratings because my call was not allowed to be completed.it , was cut short before i could finish. coz i 'm pleased with the service the person i spoke to was very helpful nothing was to much trouble . i had to pay for my handset but at other phone shop you do n't .when i called i was cut off quite a few times and finally when i had sent my memory card back with a phone swap by mistake i was told there was nothing that could be done . incompetence from xxxbad customer service my problem was sorted out clearly and efficiently the advisor was very helpful and friendly , i have always found the xxxphone service generally very good . phone replacement ordered 16th marchpromised 19th , 20th and finally 21stno reason for atrocious service and obvious lying about the orderi have been customer since xxx started and have been very upset by your apparent disregard of customer satisfactionwhy no two hour slot for delivery like tesco as up expect me to wait in the house for 3 days and still no phonei expect a meaningful reply to this messagepeter scott your serves is good as a long standing xxx customer , and already paying a substancial ammount on a monthly/yearly basis , this had no bearing and there was no attempt or desire to give me a option to make me feel that my custom is valued .i have signed up again !paying more ! top service all year round ! very helpful advisor coz xxx is a good network excellent all round cos they fella i was talking to helped me understand my bill an sorted out every think i needed x charged over last 6 months for something i didnt request but your person although nice was adamant i had !i have never nor would i sign up for something at 5 pound a month when i know i cant afford it and now i am 30 pound down just happy the lady i chat with two day was very good help me loads but some of ur staf not very good at job and dont help you but am happy two day so thank you iwant a contract with you i was sorting it advisor was very rude and was n't clear when explaining things .he refused to let me speak with a manager when i repeatedly asked him to allow me to .he told me he did n't think there was a reason for me to speak to a manager .he was extremely rude and refused to give me his surname only that his name is matt and when pressed for the area replied warrington . the lady i spoke to was very polite and helpful and answered all my questions query with my bill ive been with you for years ..had some financial problems and some queries and you have always been both polite and extremely helpfull ..i would say that you agree with me that the word `problem ` is a misnomer and any difficulties are simply differing sets of circumstances that must be and can be sorted .x very understanding !dealt with my problem efficiently !thanku the service was excellent .the technican got my mobile broadband working again after 2 weeks of not working so i am very pleased . what a stupid question apart from accessibility of signal , always stick with xxx as customer service is exceptional .friendly , efficient and effective : ) the service was perfect only that the issue could not be sorted straight away as i think it 's not a serious problem because i have no 3g alot of the time and also internet , and the amount of fones sims and alsorts as a bisness customer i very dissappointed . ok because it took a while and did n't get why my phone got turned of plus my blackberry message is not working anymore questions happy to answer very nice the way they handled my queries received helpful and efficient service . i was satisfied so i have top ratings good sirvice you & your team are truly top classthanks not completely satisfied with xxxs service very well explained i have completely had enough of xxx and their lack of willingness to help a loyal customer ! ! the advice i was given was very helpful first of all i was pass about twice , then vicky was very helpful ! call handled well i got the information i needed had a friendly guy who gave some free credit for my inconvenience with my failed top ups query dealt with fast and simply by a great customer service agent .thank you . just overall happy with service just want to speak to simons not go through the useless push a button service tthe service was good reason i had to call was because of a problem caused by a previous call .was handled well today and problem fixed . satisfied with everything xxx has on offer but the service keep going away on my fone !always when really need it but ur adviser advised me what to do so hopefully ill not have that problem anymore thanks cos i was happy with the service my query was answered quickly and effectively , i did n't have to hold on the line .sarah i was highly impressed .i had thought i would lose the number . did not help me politeness and speed of attention for once you were able to deal with my enquiries quickly without keeping me on the phone for ages .helpful person on the phone . see my records on your system .i am waiting for a supervisor to call me .i have made a decision to cancel with xxx after nearly 10years . very good all round i had an upgrade phone with new 2 year contract but you added expensive monthly roaming charge i never asked for or agreed to .i want the cost credited from my monthly bill , this was reason for call .i am told customer services are looking into it but as yet no reply . found the advisor very pleasant and professional ,answered all my queries efficiently . since i leaving in uk my family and me have use the same number to the same company xxx good service and polite people specific detail given .wheni repeatedly questioned something .thewoman patiently responded .i was treated with respect . previous experiences because of the problems i had with getting new phone !would be happy to explain if someone calls cuz im a happy xxx customer if you call us we will let you know i did n't enjoy the 25p charge , as i had to ring up 3 times as first time i was cut off the second what i was told to do did n't work and third time it worked but i was put on hold for about 10 minutes and the music was n't the best choice but my problem was resolved and for that i am very satisfied , thanks :d!xx no waiting , quick transfer , prompt helpful and friendly service ! ! ! because i was so please with the result and i was also consider as a loyal customer about my situation !xxxphone u are the best .thank you . swiftservice solved my problem service ok the gentleman was really helpful and friendly , and efficient . polite and quick xxx is number 1 my problem not sorted out aint had signal for 2 weeks it was quick and the gentleman on phone was polite and helpful my adviser was not only helpful but kind and gave me good advice . excellent understanding of the problem and a professional response ! : ) i have been with you since 1993 and my daughter had a new i phone on 1 dec she paid 100 and upoed her package to 36 pm .the phone packed up and she was gven a refurb one this then packed up and she now has another refurbed on very very unhappy because the call assistant was very helpful and sortf out my query could n't send moms a week ago and still ca n't . poor signal first person was very abrupt and rude , others took along time to understand what i needed before finally getting a resolution had great service the adviser dealt with my request lovely polite lady victoria answered all my questions not sure yet if website is upto date same answer as last time i rang xxx to ask for content control to be removed as i am 24 , the woman who i spoke to asked me for some personal details obviously to make sure she was talking to the right person , anyways she said that i would get a message to confirm that i can access sites and then turn my phone on then off then everything will be ok . .... tryd to do so and still no good very nice man i spoke to all sorted quickly and as required outstanding customer service . you put me on the wrong price plan and knew it saying someone pressed the wrong button ?but didnt offer to rufund the months you overcharged me .bad service uve asked the ?tions get ur complaints team to contact me the chap i spoke to was brilliant as i now have a signal back in my house ..... like before i had a good service i have been a xxx customer 4 many years , some off my calls 2 u have not been the best in the the past but i do feel the most recent one was handled very efficiently many thanks i found it difficult to understand the operator , strong foreign accent .this alone could make me leave xxxphone . barry was fast efficient friendly an `human ` rather than just going through the motions .a happy chappy all great . it wuld take too long ,bt i blv pepl make companies nd aftr 12yrs with xxx my last experience has absolutely pt xxx in a difrent light . the person i spoke 2 i could understand and was very helpful its the worst communication and management ,staff sounds helpful ,but there is sm fault in d system . . the women was very friendly and helpful and did all she could to answer my questions , my questions were fully answered and she gave me ways of preventing my problem in the future . good job .initially did not feel like my issue was being addressed . very very helpful , could n't do enough . all i want is a new i phone and advisor was helpful i have still not been sorted out .after visiting the store , calling on the phone and then emailing as advised i am no further on and rather annoyed ! io really difficult to understand technical consultant .very defensive at first and didnt listen . i have only ever used xxx because of their name and service ....although they can be a bit pricey at times ....the advisers are always friendly and want to sort my queries ....they even phone me back if i run out of reception ! ! ! xox ; ) whenever i ring.customerservice i always get helpfull service .verypolite and friendly .fantasticpeople .thankyou the problem was identified & resolved straight away no messing . whilst the staff in your shops are invariably friendly and well informed l have consistently found that your company is so obsessed with profit and market expansion/domination that you have forgotten the actual value of customers to whom you show little interest or efforts to want to retain them .be careful - we might all leave you one day . no the girl that i spoke to was frieddly polite efficient and very helpful advisor was very nice and tried to be helpful but was unable to solve the problem yet again because i was overall satisfied with your service ! ! ! the advisor was very helpful , nothing too much trouble .thank you advisor : ) the advisor argued with me , xxx should have given me choices !i 've asked to change my phone number , contract was renewed ; content control was on and my voicemail was deleted . helpful and informative the lady was very nice the line was clear and she was english .very reassuring .unlike woman last week who was half asleep.tho also english . very good prompt lady great manner on the phone and sorted the problem fast and efficiently ! good freindly staff my query was handled quickly + efficiently i work in a customer service environment i was spoken to very badly and the problem with my bill was not resolved ! questions answered and problem resolved quickly and with good humour . efficient and friendly not great service all staff are very helpful , knowledgeable and friendly .genuine recommendations re upgrade .excellent prices and service all over from xxx . kevin the advisor was extremely polite , a credit to the company .hope he gets the thanks he deserves for all the hard work he did on this call . no 2 busy dont drive me mad just taken aback contract was renegociated last november by dealer and nt xxxphone .also shocked cost of overseas charges seems no alternate routes the perimeter who i spoke to was helpful .he looked into what was the best option for me and help me to choose the right price plan . query was resolved the person who was on the phone to me was very unhelpful to me and was nasty towards me for no reason ! my problem was solved extremely quickly and the advisor was very polite and helpful , therefore i rated highly as i was very satisfied .thankyou . i was very satisfied with your customer service & it was dealt with quickly . i have phoned on numerous occasions to try and set up on line billing .this was something i previously had but could no longer log into .i have 5 numbers 2 are paid from 1 account and the other 3 from another .i eventually can get 1 bill but a colleague at xxx said i would only need to register once .i have decided that when my contracts are due for renewal i will give it serious thought about looking at other providers . the adviser was very helpfull ,and understood what i needed and put this into place . this was the second time i rang first time not so successful i think my fault did not explain the problem well , however this time much better and i understood the answer so 10 / 10 well done you guys i think it helps to try and no your phone to understand the problem answer .many thanks could not set up voicemail the message i got was that you do not wish to have my business .that 's ok .i 'm sure o2 does . could not resolve my problem 5 he was really helpful and quickly got my sorted i am apprehensive that the change was onlly applied to one and not all 3 of my numbers not happy with the service being provided to me , my handset is old and worn out and the contracts are far too long , they outlive the life of a phone , certainly in the environment that i use my one in anyway . my problem has not been resolved .my nokia lumia turns itself on and off at will . the adviser was brilliant but could not sort out my problems good service good efficient courteous service . chap on phone was very forthcoming with help always liked xxx .always been helpful and quick at dealing with my requests .i feel they value me as a customer .when i have been overcharged for things or what i feel have been incorrect charges they have always been understanding and helpful . yes today the advisor was very helpful but the reason for my call was to chase my original query which should have been actioned the previous time i phoned .i called reg dd date and the advisor last month said changes would apply from this month , it is actually next month !i will not be renewing my contract with xxx in may as generally i find your customer service and rewards appualing .i will be joining orange network . because i do n't think some of your current customers get the best deals you could give on certain things 9 would get higher scores but certain matters have left me feeling bitter towards xxxphone told i was getting 3 months free insurance for being so loyal for all these years only to be charged for it and not reofferrd the reward .very disappointing ! waiting , on hold .helpful advice ! overall - good .explained everythink . is this automated if so , , get real ! !if not hello! i have given these ratings as i am totally dissatisfied with the outcome of todays events .i have been on the telephone for two hours and the matter has still not been resolved .i am awaiting a call back from a manager . xxx error not recognised initially - staff need proper training very happy and polite staff member was annoyed that i could easily resolve this simple request online , where i tried first adviser was very helpful so thank you :-) you have asked me !so i have answered .thanks no very helpfull +friendly advice . just not been able 2log onto my account .siteseems 2 be down at this end .willtry again in mornin wen finish work my ipad had n't been delivered to me today and no-one had called to advise me that was the case .shame i had to call in to get the information myself .zeros across the board i 'm afraid everything i asked was completed quickly and efficiently . the adviser was polite and helpfull and answered all my questions and i 've had no problems with xxx so far the advisor can only tell me what they know and were good but the continuing problems with xxx and general response to our numerous problems leaves me generally unsatisfied and this is just yet another problem that once resolved will undoubtedly lead to another problem requiring more hours to resolve for the third month in a row overall great customer satisfaction and very efficient . bad service ,bad network ,unhelpful , did n't resolve my query ,now i have to waste more time to ring back sure .q1 i rated 2 simply for how helpful the adviser was being .q2 i voted 0 as nothing has been sorted about my mis-sold contract and i am at the point where i ca n't leave xxx quickly enough as you do n't care about me in the slightest .q3 was a 9 as the adviser did all he could to try to help and he is n't to blame for my situation . my problems still have n't been solved unhappy with the broadband dongle service n wasted way too much time tryn to get issue fixed which in the end remained unfixed ! ! !i demand a refund ! good service excellent service thats 4 th question the person on the phone got to the point ! you never even delved my battery the problem is n't resolved as yet and the advisor was n't sure what the problem was he could of give me some cedit for my inconvenient thanks i needed help with my fone but no one could same as above .original issue was resolved but has left me with a phone which no longer has all my data on it . .it took well over an hour and i am running late to an appointment .i will have to call again tomorrow to resolve the rest of the issues , not ideal at all . honesty , rather then makin up lies about my payment allocations as the lady was very helpful and very polite ! sometimes the service and signals are very bad that 's y was happy with call very helpfull and polite i was extreamly satisfied . they were helpful and patient and very polite took time to explain my query n/a efficient and friendly ! can't cancel contract over the phone cause i 'm happy with the service the first adviser offered me no help or suggestions whereas the second adviser was really friendly and polite and sorted out my query straight away sorry , i ca n't answer the phone at the moment . they were very gd i 've received poor service , which concerns me i might move networks . i wanted to upgrade and pay for my dongle to work now , but was told i need to go to a shop and purchase a new sim card .not resolved as quick as i expected !need to go find a shop open at 7pm . found out everything i needed to know in a few mins . good service , and a good outcome for us very satisfied with the call . no prob dealing with actual query but i had real probs understanding her accent . good advisor and service - poor product nice bloke and you called me back in less than one minute i thought the boy that spoke to me was very nice & helpful just hoping he has changed my direct debit date from the 27th to the 30th : ) i 've been with xxx for many years now , and i ca n't see me ever going anywhere else . .the staff are cheerfully pleasant and helpfull ...and the menus on 191 are easy to navigate . . brilliant servixe thanks a lot guy 's polite listened and dealt with enquiry in a friendly manner i found out what i wanted to know and the mam was patient and polite excellent service tonight but not always been happy previous times the reasons being the lady was very helpful and polite which is seldom sometimes , thanks . i always find your people to be helpful and knowledgeable . ezcellent driendly knoledgable staff customer advisor was very efficient and pleasant basicaly because 3 different advisorz told me i was wrong wen i wasnt and only the 4th undastood and resolved the matter so i wasted an hour trying to sort it xxx cannot be trusted , .failto do what they say , & the most unreliable provider long standing customer with vodophone , very happy with vodophone because ur advisors were really helpfull and friendly job done without fuss , first time by someone whose native tongue is the same as mine . because i am no longer connected to bes and the problem is unresolved and i am fed up ! friendly operator and helpful information . uh overall pretty good te man coudnot fix probbut gave posabal fix many thank ,s dtmf tree is useless , and anoying .there was no estimate on time to fix and the issue was in your netwok , with fist notification 6 hours earlier good quick efficient service ! 10 's for great customer service , articulate and of a positive tone .9 because the sure signal device i bought could ( and should ) have been free , as the necessity for it is a xxx coverage issue . very helpful staff and answered all of my questions , very pleased excellent , friendly service , resolving all my issues . the assistance was good good service sorted me out ok ! ta great consultant , not sure problem solved yet so mid score on that question no i have had to call you on 5 occasions to get my issues resolved so my rating is retrospective of the other calls the person was very helpful ! !but the fact that when i go over my amount i hear nothing but when xxx undercharge me there straight on the phone .this is what upsets me on other networks i have been notified my bill was to high ! ! ! ! ! ! ! ! ! ! x i was told in january i could upgrade my phone on 23/3 and now i 'm told i ca n't until 2/5 after 10 years with xxx .i have emailed my complaint as i said i 'm only a xxxphone person i have never been with anyone else i in the end managed to get it sorted( i hope ) but each advisor had different answers to the same question .so not too impressed . issue not fixed and call dropped totally unhappy with xxx .you deleted very urgent hospital nos from consultant who rang me .you deleted without asking.you also deleted my favs list have told other users what xxx do 2 customers satisfied the lady was friendly , helpful and exceeded my customer expectations .thank you only 2 not satisfied may change my network to orange telephone support emma at warrington listened to problem and explained clearly shop assistant did not listen to question asked and gave same answer over and over about call usage even when we told him that we were asking about data usage , completely wasting our time that is 4th q of 3!however , the guy really helped me to get some action ref : awful reception and dreadful static noise from my handset . very helpfull staff phone was answered very quickly , very professional and helpful .glad i was not held in a queue nothing more infuriating !look forward to someone calling me back tomorrow was hung up on 3 times and xxx customer services has been the worst i 've experienced .o2 was superior helpful you answered promptly in clear english i have been waiting for 2 weeks for an over payment that was taken in your error and have been charged bank charges an have to borrow money to live because you still given me my money back .i was told when i called on the 7th that the funds would be back in my account with 24-48 hours but yet here i am 4 phone calls later still waiting for the refund . the chap i spoke to was very helpful & answered my query promptly & very efficient .it 's just a shame i had to call in the first instance but happy with the outcome .thank you . u havent sorted out my problem no good service and very helpful member of staff best experience with customer service yet .although i feel xxxs network coverage for 3g services in my area is very very poor and does n't even exist i do n't feel like i get what i am paying for in relation to 3g services offered by 3 , orange and t-mobile .considering i 've been a xxx customer for over 7 years and 3g has been around for ages i feel xxx are not satisfying their customers needs . handled politely and professionally the advisor was extremely helpful and went out of her way to resolve the problems . helpful friend willing to listen and explain any thing not sure of the call taker was extremly unhelpful and did n't seem competent enough i still have to see if the problem has been resolved but i am fairl happy .(y ) very good service . lost my mobile 7 weeks before .... asked for time scales how long it takes but no one helped with the claim and kept on hold still which is frustating ... am using this network from 4 years and i dont think making customers unhappy as they will be already dissapointed by losing their phones and making them more frustated ...and annoying the adviser was very friendly and helpful .he could n't help with my original request so went out of his way to offer a suitable option .i was very pleased with the deal and the speed of the follow up text and call to confirm delivery .an all round pleasure . because of your excellent , unparalleled service xx all is great x call got cut off , information needed repeating , problem not fixed , guide to fix problem 20 point guide texted when e-mail would be better to print off .plus seperate issue of double payments taken from bank acct .i expect better service from a lead brand .:( you asked .me support and help very good .politeassistant . the lady was very happy to help me !and even offered to hold on while i tried to get your website to work . fast efficient and dealt with my call in a uk call center fast response , kind and friendly uk advisor !: ) i rung yesterday to order my iphone on the 19th and was told it would be delivered the next day on the 20th my mother took a day off work to wait in for the delivery , but no phone was delivered very un satisfied with your service after 7 years on a contract with xxx , i asked if i could possibly upgrade a couple of months earlier as my phone ( entering its 20th month ) is ruined , its switches itself off and freezes .i do not have the insurance - so am expected to continue to pay my bills for a handset that does n't do the job .the reasons for this were explained to me ( 50 days etc ) but this does resolve my issue .i need a new handset - which i refuse to pay for when i 'm due an upgrade on 16th may . q1 because there was nothing anyone could do to help q2 because the asviser tryed her best to help q3 because she was very helpfull all your team should be like this polite , quick and professional service terrible service because i had a problem that i need you to fix but you could n't what good is it if i pay for a service which i do n't get .i have been with you for 4 years an when ever i ring you cannot seem to solve the problem what good is that i may leave xxx at the end off this year ! excellent service good service i dealt wif amanda in manchester & during a really stressful time she sorted out my prob & calmed me down ( my son had phoned from italy to tell me he had been robbed of all his money & phone so i had to get stop put on phone & sort insurance ! ! always find staff very helpful friendly helpful service and i am happy with the overall deal - thank u tech support person was knowledgable , resolved the problempolitely and quickly and did n't put me through the pain of lots of silly questions going no where they could n't do anything about the fact i 'm not getting the service i 'm paying for i 'm meant to have more download and i do n't and i 'm meant to accept it as i did n't check wat tariff in on within 7 days of upgrade .xxxphone is a joke after this contract no more .so i wasted my time no help at all first rating should be 10.very helpful staff , amy and her colleague.thank you.please give them a pay rise .mr shah the 9 was because it was not obvious from texts what number to ring for 121 so had to look up website and the automated voice suggested that phone was locked but did not give customer service number information .also locking phone after just one failed attempt at voicemail access is n't very helpful i did n't like continually being put on hold ! ! i 'm not sure the problem is fixed yet either . very pleased just waiting to see if my partners phone starts to work .thanks no that is more thatn 3 questions ! the service that i received from noel was top notch , he could n't have been more helpful .the only thing that lowered the score i gave was xxx 's policies and procedures , and are in no way a reflection on the man that helped me on the phone the lady was brilliant but my problem was not resolved ! xxx are hopeless one hand does n't no what the othe is doing never again ! i had 4 questions too ask .he was very cheerie polite and gave me the answers i needed .thanks good service which one phoned 3times in an hour to have my content bar lifted and still not done ! great service thanks again good and speedy response and very polite i was given a sms no to text..and nobody called me back the query i had was handled efficiently and the advisor was very polite and understanding he was very helpful and told me everything i wanted to no fault happens everywhere and everytime but your kindest agent sincerely help solve the problem .good service .thats it ! the customer service representative was as helpful as he could be , but the issue of delivery of replacement phone could not be resolved given the time of the call .however , the main issue appeared to be that my mailing address was the xxx head office because of a fraud claim , which i had never been notified of . the first two scores were both 8 because the upgrade options 2 months ago were misleading and solid 10 for the advisor as he did all he could , was polite and helpful.barry was billed incorrectly and it was not rectified on the first call about the issue very helpful customer service quick to answer .problem dealt with quickly and efficiently excellent service overall efficient operator friendly and sorted my query very quickly full marks xxx ! grate customer service very good it could be better if you went straight throw to a real person , other than that .the customer service was good i has a number of queries in particular about my phone bill , in each case mark did n't have an answer to my question , although he gave me responses by guessing/assuming what the answer could be .also on most occasions he would tell me to call back if i got charged again in the same way .the reason i was querying this , was so i 'm fully aware of what i 'm charged for and so that it does n't happen again unnecessarily !at least three times he asked me to call back again , i should 've guessed then , it was so that he would n't have to deal with my query as somebody else will have to .at the end of the call , after saying goodbye , i heard him say to a colleague `what am i getting now ?i 'm getting some ridiculous calls ? ` .he obviously assumed the call had been disconnected , which it would have been had i not had it in ` speaker ` mode and placed on the table whilst i was chatting to him .to say the least i was extremely disappointed as i expect xxx helpline to know exactly what kind of service they provide , and especially on matters that i am charged for ; however i do understand that they may not have the information at hand but should be able to get back to me with the correct answers . good quick service very polite and silvwd my problem good customer service .was very helpful and delt with my problem . very good customer service skills .pleasant .polite and knowledgeable . your advisers cnt doing any thing about my phone as it cancels in coming calls .they just tell me to take battery out and reboot that nt good at all good i called to ask for internet settings for a nokia lumia .she put me on hold for a few times of 5 minutes each time .no clue on what to tell me apart from go to nokia site maybe and then to send me new sim card !not tue solution forbibterbet settings as these can be sent or given to me .get your act together .you guys come across as ignorant nowadays .not tr first recent bad experience with you good , fast , friendly service . very helpful but still have problem getting internet ending 2 contracts and going to t mobile because your 2 expensive very helpfull indeed had nothing biut problems wid xxx wld not recommend them to anybody ! ! ! ! ! ! ! ! ! i was very happu as i had a great advisor that satisfied my problems i was asked 3 times for information i had already provided .this was quite unnecessary & merely served to add to the cost & delay .i was not impressed .please do not prolong this exchange further . complaint was resolved quickly got good service got problem sorted because i got the service i would expect good helpful customer service with a good telephone manner and very curtious staff and i hope the advisors i spoke to get to hear how appreciative i was so thankyou the advisor was very helpful xxxphone lost my details even though i 'm paying monthly by direct debit on contract .advisor did his best to help . generally , dialling 191 is the most frustrating thing to do .there is rarely an answer or tend to get cut off .not satisfied with the outcome because nothing has changed .i do n't know if i 'm getting a text or e-mail with the resolution .the operator did nothing wrong , without a proper resolution i cannot give a higher rating for him . call handling was excellent price was competitive and samantha was very knowledgable and helpful . the customer care ringback service is good if lines r busy there is call waiting timecustomer service staff helpful& politestaff deal with queries in a very professional manner no just cause i wanted to put them as that and they seemed appropriate to the qustions thankx x 10 no internet access on my pay as u go xxxphone dongle for 3 days ...extremely internittant internet access on my mobile ...keep getting the excuse a mast is down and will be fixed .this mast appears to be down more than it is working . his responses to my query , his initiative to investage further by engaging his manager and the quick solution to my query . happy with the service given your employee was very good and pleasant speaking too him i have consistently had bad information and lack of service .xxx have failed to process a simple transition of a phone from contract to pay as you talk .i will be moving all my business from xxx as soon as possible ! ! ! i have always found everybody very helpful at xxx , thats why i have been a customer for over 16 years have a new phone and i do not like it / think its not user friendly / uses too much battery for little use /does not suite my needs and unable to change it and committed to 2 years of a phone i do n't want calls should be free to customer services .staff pleasant + efficient , should introduce themselves . i thought the gentleman dealt with my call effectively , he was also very polite and had a nice manner , so thank u call centre person was very helpful and polite and pleasant . the young girl who helped me and my friends out went above and beyond to ensure we not only got the right fon we wanted but changed tariffs to suit our needs as they had chnaged since we first started them saving us money . .she was brilliant just feelings about your performance helpful lady who answered , bt no short term solution .i have been with xxx for a number of year and a replacement phone instead of repair would of been better i 've alwayz had xxx since i was young i highly rate xxx i would give higher marks on the 1st two questions but wont know its been dealt with unless i get any more calls from xxx because my nan died and i ant got the money to pay my bill because i wasnt working .but i was going back to work next week .iv also lost out on work where xxx lines went done .and other reasons 9 problem has hopefully been dealt with but with a previous problems resolving issues i do n't believe it until my handset has been replaced good service my fault was fixed promptly and carried out by a very compitant and polite member of staff . woz ok wiv women she polite but internet still do n't work very poor unhelpful service as i found the service great the adviser was friendly and i got to find out what i asked for and she has answered a few questions and said some things that did n't get explained to us the 1st time .and they spoke english . i got the answers i needed but girl did not sound confident although she was helpful em ..cos i 'm kl satisfaction i was calling from abroad and got put through to several different people who kept passing me on .no one could help !very annoying .i had to call back a second time and the advisor was very helpful and sorted everything very quickly . i had excellent service with support , patience & understanding from the gentleman who took my call service fine .problem should have been resolved more quickly and online . because i was cut off after being transferred and holding for ages very good but took a while to get through but they were very quick plesant , efficent service overall service is excellent and very useful . good professional service i could understand the advisor that i was talking too and very helpful i was very satisfied , easy , accessible service one i could understand clearly the operator and he spent time in dealing with the problems 10 disquisted to say the least . i am abroad and spend a huge amount with you each month yet still cannot access emails or the internet because of your bar the advisor was very pleasant and managed my query and plan upgrade well and efficiently . very happy with the service t'he advisor was excellent but on this ocasion could not resolve t 'he query on this occasion x although i 'm not happy waiting yr guy was exceptional i called twice and was kept waiting listening to some rubbish music and after 8 miutes was cut off after probably being charged for the privelege and still i got to speak to no bugger . the lady i spk to was very polite and understood my query .thank you ! she tried her best to answer the question but overall was very nice to talk to and actually sounded like she wanted to help ...call me ; ) ( i give permission for her to use my number ) cos it was fear as i am dissapointed my original querey from weeks ago has still unresolved .tonightsfinal call was delt with very professionaly and with great care and politeness .hername is laura and she deserves aknowledagement with employee of the year and a huge thankyou from me .thanks again fiona stewart mclaughlin . all the questions i asked were handled competently and politely . the advisor was so rude to me he made me upset and i was nearly crying he called me a **** operator alex was very helpful and solved my problem quickly and efficiently .i wish all call centre staff were as helpful as he was not 100 % happy with fault diagnosis was left on hold for 5 mins issue remains unresolved awaiting new sim cards .reception is terrible has been for 2 wks .also i made 3 calls in total as i kept losing reception .last person was very helpful so wait nd c wot if any changes happen wiv new sim .ta all of the people i spoke to today were very helpful and easy to understand .the tech lady i spoke with was very helpful and wrote up the notes as she said she would so when i phoned back all the details were available and the issue was resolved quickly .thank you because they solved the problem i was happy with the service i been long oustanding customer of xxx i never had no problem except today when i been told i cant carry on with the previous discounted plan but mr noel business manager sorted out my problem n old package so did mr anthony tx the lady i spoke too was very helpfull cherful and polite my bill trebled this month for no apparent reason fone up 3 days ago was told i could change over fone and a bill after 18 march it is now the 20 of march i foned today 20 march now i have been told it is 18 of may to change it over i 'm sick of been fob ed of with what you are telling me now i 'm going to fone up again tomorrow at 8 in the morning to sort out the fone and bill to change over i have never been so disappointed with xxx like i have done today , been with u ten years and am a highly valued customer , i got diverted 12 times and nobody knew how to solve a simple problem , in the end the bloke cut me off , anyway im sure some other company will appreciate mines and my family 's custom reassuring and calm operative so i was suitably impressed 2nd call in four days .problem still not resolved .passed round to at least four people .spent 40 mins in total and like i said problem not resolved so will have to do it again . love xxxphone !the service you provide is top notch ! the advisor was very helpful he told me my options generally i find most contact with xxx is good but not always i have already received a message advising my sim has been dispatched last month we contacted you to let you know we did n't have the internet and we would be unable to look at the bills .we were told that we could have the bills sent by text .we now have received another text today saying that we would only be able to look at our bills on line .i have spoken to you again tonight and we have now been told that this is not an option .the only way we can get a bill now is to pay extra for one which we feel is unfair especially when we are told that you are trying to save paper .just because we do n't have the internet we have now got to pay for a bill .this is unfair and just seems to be a money making exercise .we have been long time customers and this is making us think about using another network .very disappointed . very friendly chap .helpful and informative .i 'm also loyal to the brand . the customer service assistant was polite , helpful and knowlegable . because satisfied with service obviously good overall service i have allways dealt with xxx and been very happy . cus i like xxx issue still not resolved , still on going and has been for some time .had one advisor put the phone down on me , i am very dissatisfied . i have already answered this on the website .why do i need to do this again ? ? your staff are awesome - and i very much hope they are recognised as such .i suggest that for every 10 a staff member gets , they should have some kind of financial or beneficial recognition for their efforts quick fast service was not happy that certain numbers could not be blocked from calling or messaging you great customer service from adviser ...however will not be staying with xxx when able to upgrade . very good service . made some mistakes because yesterday i couldnt understand a word he was on about and he didnt set up the upgrade correctly so i had to phone back today and john was much more professional and he even knew what he was doing unlike the person who i dealt with yesterday , todays ratings only applies to john but i am intrigued as to why i didnt get a txt asking me questions on yesterdays service which would have resulted in a rating that you didnt offer me , eg -10 ! no thanks you said 3 questions . the person on the phone got my problem sorted .he was polite and very nice i wanted to login to my account and now can ! good service i was very happy with the customer service .thank u leex very good service .very help full advisor went into lot of detail to help me establish why my bill was so high .she also explained a lot of stuff nobody else had informed me of . xxx customer service is always excellent i 've never had any cause for complaint . i have the same problem all the time .do n't know if this is part of your survey but the internet (3g ) is hurrendous . staff poor , takes too long to get answer , put on hold too many times , poor service , will be changing network when contract finished i was very satisfied with the service and information given first class thankyou . because i have bee authorised on that account , i physically went to the xxx office at stratford centre , about 2 to 3 weeks ago .my name was added on the account , that is , ladifa 's account , who is my sister .so i was n't happy with the advisor 's response , she said am not authorised ! 0 i cannot log onto internet account .each time i phone you state someone will sort it call me back .i never hear from anyone .this is the 6+ attempt .not good enough . i called for help;was put on hold , by the way - horrible promise and automatic excuse because after 31 minutes waiting , i got cut off , and than no one was available to help : no 3g coverage , no internet : i pay loads of money for a dreadful service signal problems with network over past few days .work heavily affected .very upset as rely on phone for my patients as i was not fully told of tariff changes i am very dissatisfied very friendly , helpful and polite and resolved issue with no problems i have now been with this company and had a number of problems but this phone has been the worst yet .i cant send a text from where i live longer than a standard text .my internet is shocking and the phone is basically **** ! it keeps faulting on me and im not getting the service i am paying for it was gd and i always use xxx still the special offers only ran through january ! my ipad still does not work and will be returned . my questions were answered well in a professional manner my problem wasnt resolved .the advisor was very helpful ...but i still av the issue with my fone . claire very helpful and resolved problem of a very complicated billing system . i all ways get a good service from xxx you 're staff no there job each time thank you good service very happy with xxx i have been with u for years u do n't look after those who have been with u for a long time great information given still waiting on someone to answer call , over an hour , useless customer relations over charging and no-one to discuss it with out of your business hours sorted my problem . no mater what time of day i call , i should be able to speak to an adviser to help resolve any problem , not have to wait until 8am , for the size of the company and the amount i pay each month this should not be an issue . advisor was very polite knowledgable and appeared to be interesed in listening to my problem and helping me to resolve it customer service closes at 8 , that 's why i could not resolve my problem . was n't able to assess my account but gave good advice the lady i spoke 2 took the time 2 sort the problem out properly . good help i didnt get 2sort my problem out hae 2call back 2moro the woman i spoke to , amanda , was very helpful and was n't even in the dept that id been trying to contact .i 'd been put through to her as the dept that should have handled my problem had closed , but she resolved my issue swiftly and politely . no **** service i have many problems with xxx over fraud on my account , i am very dissatisfied with your service .i had to call tonight as i could not view my bill .you were shut .this was the only adviser i could actually speak to .she suggested i would have register my new phone number .i was not informed of this when my number was changed .xxx once again has failed to give it vital information .your adviser tonight was helpful and did the best she could in the circumstances as everything else was shut at xxx . nice lady because you website did n't ( and has n't for months ) given me an on-line bill . i called trying to access my account online and the person who answered was very professional in the way he handled the call .the problem has not been sorted as yet .still waiting for an email which was supposed to have been sent last night . always found everyone very helpful disappointed with my contract .wasnt aware after paying serious money to upgrade early they would still add money onto my contract problem was not able to be resolved in the time scale i was advised it would the staff was very helpful and the service was quick !thanks no your call handler had everthing in control in 5 mins and was polite too . spoke with mandy - although she could provide all the help i needed , she was informative , helpful + gave me the answers i needed . q2 changed my mind to 10 and 10 for q1 too .xxx rocks ! ! ! polite quick to deal with you when you enter the store and talk you through what phone would suit my needs ide employ him anytime the advisor was very helpfull explained the reason for extra charges and how to prevent them in the future bad internet conectionp helpful staff but could n't deal with my request as did n't have access to systems required .i wanted passport , at 8pm , so went through to lost and stolen team !they wanted to help but had no access to relevant systems .seems simple to fix ... th lady was very hlpfull he was polite and my query was resolved quickly yes the lady that took my call was very helpful and nothing was 2 much troubal and very good and helpful . good outfit straight to the point and got the job done good manners from adviser , accurate information , excellent customer care in terms of listening , advising and resolving issues on more than one occasion .many thanks . it was all cert good my problem was not solved .and xxx prices are a lot higher it was not possible for him to unblock my voicemail .so i have had to wait another 12 hours to do this .i 'm still waiting in fact . i have to ring again as the service was closed rang late customer services were shut just got the barring section and they did nothing but tell me to call tomorrow they were not interested in anything but barring the truth .am becoming incandecent though .ring me .don the operative resolved the problem well , but the waiting time to get connected was unacceptably long , especially as it was to block a stolen phone . got i phone 4 cant get on internet with it signal perfect .then u say av used all my data ?was n't even because i 've been with xxx phone for 3years n they 've caused me nothing but trouble 9 i have always received good service from vodophone .today 's query could not be answered by the operator that took my call as it did n't fall into his remit .he told me to call back in 2 hours when the larger call centre was open .this was frustrating as when i called back my query still could n't be resolved but was identified .i lost half a day waiting to know what the problem was . look at my record it will take too long to explain .your customer service is shocking ! because i was on hold for five minutes and did n't get through before i had to go back to work and when i was on contract and the call is free u can use call back but now on pay as u go i have to pay to call you to sort out a problem thats your fault yes she use my name and she was nice and did what i ask thank you what call are you talking about ? evey one r all so helpful with me & so payshent i had excellent customer service of your advisor i was told the wrong information good helpful service very frendly , helpful & patient lady who wanted 2 resolve th problems for me very helpful with me thank u . i have been waiting for a manger to resolve my complaint since feb , yet still no call back and again promised a call back monday and no call back .when my contract is up i will be leaving and going to another provider these are what i rate the company ... cos u r a good company the gentleman resolved my problem quickly and hassle free whilst i was in a rush .very polite and explained everything well 10 she was smooth and understanding i rating 10 because my call was answerd politly by tom ,he explained what i needed to do and it was sucessful .thanks x because the adviser who helped me with my problem told me exactly how to fix it and it worked so thank you x help full and friendly it is a good service most of the time . have changed my mind the about the service after today phone did not turn up as promised thats all so far you 've totally screwed up the porting of my number from orange to xxx . still without b i s since yesterday* no email push because she wernt very clear very well spoken .polite and very helpfull . well i think that your call centres should be totally uk , keeping british jobs , british .i could n't afford my bill until the end of the month , and i need my phone as i am epileptic , the gentleman i spoke to was very understanding and allowed me to pay on the 28th which i said i would , so thank you very much : ) he answered eveything i needed and also helped me on how to use my new phone was so made up with him . becaus xxx is the best network in my oppinion you were responsive and helpful it was good to be able to speak to someone whom i could understand and who could understand me . because my bbm and internet is not working because i have found a better deal with another contract and was having problems using the password on the account they were very helpful and polite thank you for your help advisor was spot on great on the phone and phone is now working perfect ! ! and all too often cust services are rubbish which made this mornings call spot on thanks as i topped up a fiver for blackberry services and gotr told that i used my iou and it chartged me 40p where as i 've always just topped up a fiver after usin my iou and i get my bb usage not happy what so ever will most probably be movin to orange quite happy with the services best network provider with good rates , as for customer services sometimes they are good , at times can be misleading . dealt with gentleman before always helpful . no because the operator was very helpful and cheerful very gud the girl i spoke to did n't offer the advice i needed , i agreed to a 2 year contract recently ...over the phone because i never get chance to in into town !now i 'm told the only way to transfer all my info from my old phone is to in into the shop .i also wanted to keep my old phone for work as i have had one stolen from there before .i was told it ca n't be done !no advice was given to me about alternative options .my partner and i have been with xxx for a long time , now i have a new i phone which when i eventually do get working i ca n't take to work . always a good service polite and friendly sales staff xx dunno my advisor was polite knowledgeable and very friendly + made me feel like a valued customer , which has n't always been the case in the past . no solutin to my problem 1st being woken up at 1am & 2am this morning by automated calls from yourselves has n't put me in the best of moods regarding your company today hence the 0. because it was not solved and the staff was very poor and did n't help at all they allways so very helpfull and plearnt first call i was cut off .the second call i was left on hold for 20 minutes with poor comunication he was very helpfull on the phome happy because you have over charged me and took out of my bank over 500 pound which you a man call dominic in your call centre said that xxx had made a big error and this has now leftward out of pocket with worry and shock of the whole event not happy not happy i am waiting for a manager to call me asap because i always use xxx for the great service .however nothing is perfect . very helpful excellent customer service awful customer service i ordered a new handset and ipad that was arranged to be delivered on monday .i organised for somone to be at home all day on monday to accept the delivery .this did not happen and delivery was put back to tuesday by xxx .i was given no explanation or apology .late in the day yesterday i received a text to say the delivery company had tried but were unable to deliver .this is despite me again arranging for someone to be at home .i have no evidence that any attempt was made by dpd to actually deliver .when i called today my complaint did not seem to be taken seriously and i was left holding for a ridiculously long time - both to get through to an operator and then whilst the operator investigated .i have been told that delivery will be made today but i have no confidence that will happen .bluntly , its a shambles ! did not resolve the issue phone went down and he did not call back ! having wasted a lot of time on all in all the call was answered quickly the advisor was pleasant and courteous listened to my query and acted efficiently and professionally to resolve my query with no problems awful service .numerous calls .problems still current .operator hung up on me .dreadful great service .understood issue and offered reassurance that it would be resolved . ive been with xxx 4years and am pleased every interaction i have with them .i have never come across a mobile network who have been consistent no matter which part of the company your speaking to other than xxx and over 15 years i have tried a few .i will remain a customer of xxx for as long as i can and have reffered many people who are also happy with there service .excellence service all round , keep striving for that excellence .thank you i asked the operator to reset the settings for the internet and i still cant get to use it after opting into the blackberry internet couldunderstand who i was talking to .and he was understanding with my problem i 'm very satisfied with the servise the first advisor i spoke with this morning gave me the wrong info , so caused me further problems resulting in me having 2 call again !second advisor obviously knew wot he was talking about and resolved my problem with correct advise as i 've been a customer for over ten yrs .the man who dealt with me got to the bottom of my problem and it was sorted straight away .dnt get me wrong in the past i 've had a few xxx customer service who does n't seem to help but on the last 2 occations i 've phoned theve been really friendly and more than willing to explain and fix my problems so thnk you for making your services better xx numerous billing issues with xxx over the last 10 years , especially in the last few years !charged incorrectly , money taken out of the wrong bank account , credits entered on the wrong account !generally very poor !however advisor today answered my question & was very helpful ! good service because i am fed up getting cut off for no reason .check out the customers that do n't pay their bills and cut them off not the ones that do pay their bills .i think i should be compensated for the hassle xxx has caused i was disappointed that the xxx shop did not assess my needs before selling me a top up .this resulted in me spending a lot of my credit on texts which i would not have done if he had correctly done his job .this is why i would hesitate to rec you .i was impressed with how this was sorted out by customer services . the customer care people wer nice .but i asked one of them to call me back and i am still waiting 2 hours later . the call was dealt with quickly and efficiently very polite , professional , helpfull lady that dealt with my call/query today ....this lady deserves to do very well in her career and is a credit to xxx ....thank you she was very helpful and got the freedom freebee sorted quickly i was happy that everything i had to do had been explained properly no yes the girl i spoke to on the phone was very helpful and answered all my questions i was very happy with the service as i am still unable to use my phone the way i should be able to and cannot get a definitive answer as to when the issues in my area ate going to be resolved very good service quick efficient patient . good service problem resolved friendly and effeciant xxx is one of the best always been happy with xxxphone have always sorted the problems i have had and very obliging i found the operator very helpful friendly , helpful & informative i have been sold a deal for my ipad which it now turns out did n't exist ! ! !i got the charges waved on this occasion and cancelled the contract but still feel misled by xxx .sandra the reason 4 my ratings is don who helped me was 100per cent brilliant .and solved my problem 4 me . i was happy with the person i spoke to ,but not the fact that i would only be supplied with paper bills on request even though i pay for them always the best service , always helpful and considerate .as it stands i would not consider leaving xxx . excellent helpful quick service very good customer service , very pleasant . dont have a problem with the service .my query was dealt with efficiently and politely happy with the response .clear and concise . 1 .i telephoned after the text stating the delivery address of my order was to my home not business .i requested to ask to change the delivery address to my work .further texts i have received still state the old delivery address .i called xxx and the telephone operator whom i spoke to took my name only and the new address to be delivered to .i am not even sure she was actually taking any notice of me . 2. when i first rang xxx to place my order my mobile number was taken and questions to confirm company name .at no point was my name asked for ! because staff were polite helpfull and kind the man was really helpful and ans everything i asked him and more very good indeed no.you are testing my patience now . the gentleman on the other side was friendly , helpful , knowledgeable and in england ! good efficient service consise and as usual ,plesent ! the agent was not able to provide me with all the information i required due to 'the system running slowly ' really good support and very friendly all fine thnks because i have a complaint that has not been resolved 100 % to my satisfaction and continuous errors made through out contract !plus still waiting for manager to call . i ask for the prenatal controls to be removed from my new account and it looks like they have not been done i needed to speak to the customer relations department but after 2hours of holding the advisors had failed to put me through ! high costs but good service . had to phone up 4 time and been to the xxx shop to . xxx are great always helpful your customer service is appalling , you speak to the uk when you want to upgrade , but any other time it 's egypt , you speak too , and they promise everything to get you off the phone , but never follow anything up , in conclusion as my phone contracts come up for renewal i will move them to other mobile providers heather was polite amazing service .second to none .there is not many them people around .very helpful .indeed my call was answered promptly , the advisors answer was clear and to the pont .she was helpful and friendly and i was able to sort out my problem with the advice i was given .excellent customer service as usual , well done . all advisers and staff are helpful and polite because after 5 phone calls from me when people where disposed to do things and did n't then i get cut off after there mistake made me tell them i was n't paying anymore money for 2 weeks as this is how i 'm payed and i 'd already ha alot of problems from bad phone taking to payments as once ! ! ! ! today , i needed help with late payment of my bill , and she was great , speedy and efficient . the guy i spoke to was very understanding and took my complaint seriously .he then sorted my problem out quickly and without fuss , letting me to go back to work( i too am extremely busy ) and not putting me on hold until he had an answer .he then contacted me promptly to let me know the outcome .very nice guy , very happy with service and phone manner as well as outcome .thank you ! excellent customer service i was happy with the service i received once i reported the problem and the staff were exelent !however , i would n't recommend xxx as i have had many problems with the service !it 's great ya have the staff to deal with problems , but ya have problems a lot ! ! sorry ! v good the adviser i spoke to was able to deal with my queries quickly & efficiently .i would have been happier if i could have had the blackberry services enabled for free but your pricing policy is not the advisers responsibility very helpful service the advisor was very helpful and friendly great customer service because your staff refused to deal with the issues and instead kept pushing their agenda which is passing the buck to the customer to do xxx 's job.as a result i have not received a copy of my contract from xxx after being told 3 times that ,` i should receive it shortly in an email and a hard copy will be sent to me in the post `.this is really bad customer care as far as i am concerned . everything was useful she was helpfully to me cuz i likes worm and nice voice of a woman who ive spoke with query resolved : last time it took hours between many people and multiple occasions were incorrect .this time was resolved in 15 mins . problem solved quickly and professionally . fair judgment it was quick and simple and did what i needed . the advisor was very helpful polite and sorted my query out i never have poor service from xxx i was very happy with the upgrade i got yet my data services have turned off now and my dad ( the account holder and bill payer ) was refused my parcel of my new phone very good service the lady i spoke to was fantastic and very helpful . no really helpful advisor who was polite and knew what he was talking about i dnt know wot to say coz everything was great i need a lot more help as there are conflicting messages and i 'm not sure what i 'm doing satisfaction for services because u keep tellin me av gt rewards n i crnt gt em n i tried t gt a phone on contract n gt refused n av been with xxx phone 4 yrs i found the adviser to be very helpful , and was able to sort out my problem . because all was simple and painless , professional .many thanks . the girl who called me on monday about the upgrade was excellent - informative but not pushy .give her a pay rise ! the resins why is i am still waiting for the problem to be resolved and the exchange team speak to you like you are rubbish not understanding why you need help i will be taking my custom elss were when my contract is up r very good at the job thay do very good help it works the hassle over the past 5 days the lies the attitude of your first member of staff just total hassle and i posted somthing on face book and bbc watch dog and ime not on my own by far the lads attitude he could 'nt av been more helpful very pleasent and polite adviser was polite patient and helpful the lady on the phone was lovely and helpful but went round system about 5 times before i spoke to her i hate this automated system and do not want to do things online i want to speak to a human being your service used to be 10 +but since you have got rid of all your operators it 's gone down to 0 unless you are really lucky to get through on your now very limited hours please at least open sat most people do also update your system automation said i could upgrade this sat but operator said now 50 days so have to wait till end of april also i am now back with you but you had passed me off to a business partner with no consultation or informing me all in all you are not living up to your past care and service jane temple i am very happy to discuss all my complaints if you want to contact me resolved the query with minimal fuss and was polite . i always find your advisers to be friendly , very helpful and polite the problem is still not resolved , but the advisor was helpful and did all she could the problem i had was resolved within 10 minutes . reported phone lost b 4 xmas and after , no response , concerned about v high bill asked 4 months billing to be sent , no response hence poor score . my xxx reception of recent has been very poor xxx sure signal at home is very poor even your treatment of me is disgraceful i liked the service , but at the same time i have called for the same reason so many times i think the records should be of help to the advisor . i 've always been happy with xxx , for quality and reliability of service , except when a xxx 3rd party got involved , that 's why i have stayed with xxx for 10+ years , even if it meant paying a little more i cant get enough information into a text message about your customer services , which i have to say always try to be helpful but in this case seem to have been unable to help .i will drop you an email , or perhaps not as nobody seems to give a fu@k ! efficient and polite . excellent customer service poor service , very disgruntled .issue not resolved .poorly advised previously on live chat . i always find the customer service very freindly and helpful this young lady was both i have had problems with my dongle since i got it .each advisor has given me different answers to what the problem is . and assure you it will now work .months later the issue stil has n't been resolved ! my problem was solved in an efficient manner and extra useful info provided . i rang you before i went to usa to ensure my phone would work .today i am told you have no record of the call no apology but will switch it one today .this is very poor service and if it was n't a new contract i would change asap and definitely will not recommend you good service and helpful because you ask me cos ur ntwrk rates r 2 much and i have spent alot of mny with u and would like some discount was n't happy last week !look at the records and you should see what has happened today fast and efficient service clear all i want 2 do is reregister online so i can view my bill - 2 phonecalls later still unresolved and have 2 wait another day - not really a complicated request really ? not delivered service as promised very pleased with the no fuss situation . messed around for 40 mins on phone .6 different operators .cant change pay as you go to contract .got to travel 17 miles back to store to sort problem i needed to ring back a second time to get the account changed from business to personal otherwise i would have been 100 % happy xxx is amazing ! ! the call was handled very professionally and i have no complaints about that .i am all for your green policy of not sending bills .however , the fact you wo n't email me my bills suggests that the policy is profit driven , not environmental .annoying i had to set up an on line account just to see my bill . my question not answed yet i thought the chap assisted me with my enquiry very well however i did not ask him about the lack of coverage where i live and inability to download from xxxphone .if i had then i would have given lower ratings because i know i would n't find xxxphones answers satisfactory ! person was very helpful , but like last time , problem has n't be resolved yet . it was shocking to hear the settings for me to access the internet will be send in 24hrs whereas the reward i got is fr 2days .i lost yesterday already its pointless they were very rude yes ! ! everytime i speak to xxxphone with an issue they immediately get defensive of the company and disregard what your explaining without even listening what you have to say .instead of providing you with a useful answer they feel the need to tell you that they are doing their job right and that your wrong .i have insisted that i would like a previous conversation listened to to show that i am in fact correct in saying i was offered a deal to not leave xxxphone ( i was going to leave due to xxxphone issuing me 2 phones that did not work and it taking 10 days to sort this simple upgrade problem out ) they asked me to stay and have now removed this conversation and remove the 50 % of line rental of the contract .i was informed on the phone that everyone knows xxxphone only retain the recorded conversation for 3 months ! ! ! really is that what a customer service advisor should be saying to an angry customer who feels conned and mis sold information ? ?why 3 months ?i am extremely angry that i am being informed the conversation was different to how i am telling it was , i was also informed of a conversation that never happened by another of your colleagues yet again there is no recorded proof !so basically i was mis led and and your customer service team are telling me that i should know you do n't keep recorded proof .i have to accept that i 'm being told i 'm wrong !hideous customer services dept !hideous company , this is the third occasion we have had a bad experience with xxxphone customer services , can not wait to get back to orange , where their customer service is fantastic ! as you knew my usage was so small i would have expected to be contacted by you and offered the lower tariff it sorted out a problem i was having with my phone the adviser was friendly , informative , knowledgable and helpful . agent was very helpful abd assisted in every way he could . service is unbelievably terrible , check my account and i am emailing a full detailed account of my complaints and issues i have i was clearly instructed on what .should be doing ,and the guy on the other end was more than understanding ..low ratings only because i had encountered the problem in the first place ! always good service and helpful unabe to resolve the problem there and then but staff member was friendly and polite the adviser was very nice and helpful .i think that xxx has one of the best if not the best customer services ; ) your operator was very helpful & answered all my questions & offered good advice . problem not resolved despite calling twice but v friendly and tried to be helpful the advisor was very polite but could not solve the problem because there is some problem with a mast in my area which could take some time to fix .at the moment it is very inconvenient as the phone keeps cutting out and also goes straight to answerphone when people ring even though i am not using it .facebook and bbm responses are not coming through either so it is very frustrating .i have been a xxx customer for many years and this has not happened before . poor shoddy information every time i phone .promised account sorted out , on several occasions which is why excellent ratings given before .only to find out no record of previous discussion when call back .offered discounts as compensation that did not happen .40 minutes holding and being put thru to wrong dept x 3 this morning .not good service to a long standing customer . call was fine once you get through but usual tedious corporate telephone menus to battle through first ! very good service good service poor product , lack of understanding of the impact on your clients , so many reasons ! ! ! zero customer service with zero people skills !your company is a joke ! mis sold extras on call plan did not get refund i aske for i called to enquire about bbm for which i was charged and was simply given a different number to call . when i phone you your staff are polite and helpful so thank you again was impressed with the way my call was delt with and the way i was spoke to good service ..(y ) the advisor was excellent , sorted the problem i had straight away and i 'm really happy with the outcome/resolution he suggested and the service he provided . advisor helpful but no info on system to answer questions ! good prompt service in a friendly manner the call agent tricia was extremely patient , very clear in her explanation of the issue i called about , was very helpful in finding a solution and suggested a better tariff for my needs .therefore i was very pleased .tricia deserves recognition for an excellent job well done . very helpful person but she could n't get thro to dept needed to answer query about tarifs on a new phone nokia lumia 800 .recommended i go to shop or call back .went to shop .asked about battery life of the phone & assistant lovely but could n't find info .so i did n't change . everything was dealt with without any fuss just what someone of my age wants ! because same every time too long to explain but a few errors were made considering ending contract felt no consideration given for the length of time we have been a customer . fast efficient service , the lady i spoke to today was friendly , courteous , efficient and helpful unlike the man i spoke to on saturday who warranted only a 2 ! the gentleman whom handled my call was brilliant and so helpful , he sorted all my worries out and im having a better day due to that excellent service agent . 10 good service thats just how i felt it should be rated reply was swift , the answer was precise and although xxx could n't help an alternative was offered !would have been higher marks but she needed to sound a little happier !although she sounded pleasant ! ! i have always had on going problems with xxx & have n't found them helpful at all .as soon as my contract ends im looking to move elsewhere ! rude unhelpful and surly staff .we will take our business elsewhere at the end of the contract customer service was very helpful but you allocated a number associated with debts and then when you changed the number you failed to have it set up for international calls and international numbers and international roaming as per the previous number set up my problem was sorted quickly and efficiently by a very pleasent young lady issue resolved in withing 5 mins exceptional service for 19 consecutive years with you .ps my bill could be a bit cheaper so anything you can do please call me .thanks .j ;-) cause always been very satisfied with xxxphone been with you many years they were helpful and understanding and made me feel like i was ur only customer . the adviser solved my problem with my phone while being friendly and patient while taking me through the steps twice because my phone would not respond first time .excellent customer services skills i gave high ratings cause it 's very rearly i have a problem ,but when i do it 's always sorted straight away and the telephone staff are always helpful and friendly . no access to credit for 8 hours service was very helpful . lass was very polite and hmelpful . .she explained what had happenf .then fixed the problem and told me to turn fone off for 10 mins and everything should b back up and runnin .which it was wen i put fone bk on .veryhappy customer .thankyou lady lovely and as helpful as she could be , but you do n't understand your own products very well and we 've sorted codes online ourselves . very quickly answered most polite courteous keen to help solved my problem at once many thanks that is 4 questions .my recomendation to xxx was to terminate your services . easy to understand directions .straight to the point .problem solved quickly . poor advise given over multiple phone calls - being owed > 200 by xxx and being told on 22.2.12 that money would be reimbursed only to find out today i need to go back to store and sort out the mess - very disappointed have been with xxx for 10 yrs but will not be renewing contract - dr mark fuller had to explain 3 times - on phone for 30 minutes .advisors all helpful , but lack of clear route to department i needed . problem that i got was sorted with in minutes and person i spoke to was very polite as well and very helpfully thank you . very polite and 10 10 4 srvice beacause very satisfied poor customer service guy at shop couldnt help , but once i 'd phoned ur help - line the problem was quickly sorted . mark was very efficient and very courteous .i am a very pleased customer .thank you . no 9 promised 1 thing then told another i have had to no end of trouble since signing upto onenet- sold under false info on how it works , ported my landline when instructed to delay it fir a month , terrible reception , problems with billing my two numbers on same bill and this chap did n't seem to give a **** - simply gave me a standard response - my experience with xxx over last few months would mean i would tell people to avoid them at any cost ! i gave a 7 because btopenzone registration should be done automatically by xxx , rather than logging in myself for the phones and ipad individually . telephone me and find out because you are rubbish ...fed up with xxx over all , satisfied but the process took nearly 2 days .bearing in mind i have no phone for calls or texts or internet since friday evening !not great since i rely on it for personal and business use so could have lost work as well as contacts from my stolen phone . my problem is still unresolved & i have no idea how to get it sorted .very unhappy because i was very happy because my internet settings aint been sent to me me not happy with use at the moment can you call me as it 'll take to long for me to text , thanks issue resolved .operator was helpful .but not sure if problem finally resolved , will see at next bill .have been with xxx some time & happy with company . very knowledgable and helpfully staff . quick response to question and friendly manner issue not sorted , but xxx team member nice/helpful i think xxx are a good service and have dealt with my situation very well i had many questions that needed resolving , they resolved them all & passed me through to the iphone tech team who were also very quick and efficient , definitely an experienced advisor you asked me to mark o to 1o and thats what i did . only with xxx because i get signal on the isle of wight when seeing family .the person who took my call leanne sorted out everything i asked and answered my questions .wanted a quicker turn around on the bill sent to my new address rather than having to go online and request one ! answered my query straight away & was a very pleasant advisor i cancelled 2 contracts in feb and one was not cancelled even though i paid the cancellation charges an also money was taken from my account before the billing date i requested twice previously .the person i spoke to this time assured me it will be resolved and i will be credited the money i am owed .x just very good no really helpful i am disgusted with xxx and will be leaving as soon as i possibly can .i will also make sure none of my friends of family join you a friendly ,competent person dealing with my enquiry .resolved with one call . fantastic service when have problems still havnt got the problem fixed i rang up 3 times and been in to the shop , please call me . because i asked for the content control to be removed its still not sorted adviser ok , but its an ongoing problem i wanted help with .still not resolved . got the result i wanted and fast and efficiently coz she was helpful really helped me today with my bill thankyou excellent thankyou xx i have always used xxx ,they are always ready & available 2help no matter what the problem.advice is free & easy 2access , & ive never been sales pressured the man easy i just have she was helpful no refund offered tho charged for something because my account was set up wrong .really out of pocket so disappointed . great company great service very well trained staff . most helpful my question were answered but some werent it 's a shame i have to waste my time phoning xxx however my problem was resolved yet again they could not resolve my problem or care to resolve it generally good but not an easy experience .not the fault of staff more to do with the poor set up of the system ! ! the lady i spoke to , rachel , was extremely helpful & polite & resolved the issue promptly & efficiently . no very helpful and polite . excellent service and listened and done a i asked , keep the good work up continuos problem so will see if this helps i was past about from piler to post was not advised at the beginning and was on the phone twice had to visit store and still no help un till i got last adviser who solved all my problems i was satisfied at the end but at start did put me off low rating caused by the lack of out of hours service , i 'm in the usa so your 9-6 call centres do n't work for travellers yes ...i found the young lady on the phone very helpful and and professinal because i was completely misss informed which was massively unhelpful and meant i was in a foreign country thinking i ha no phone i ve always been xxx customer and i ve never been disappointed happy with the service ive always recieved been a customer for over 20years and i 'm now seriously considering changing provider . the two people that i spoke to did wot they said they would and were very helpful the advisor told me exactly what i had to do to resolve my issue and was very curteous towards me .she is an asset to xxx good service very helpful friendly man ,solved my problems . helpful and quick becouse i was satisfied with the way it was handled . was on hold for 9 minute then had to talk to a computer thing and i would recommend to others as this is the best network to be on the advisers are helpful and understanding given wrong info .no help the adviser was able to answer my questions and give me the info i needed .he did have to put me on hold though and there was a lot of background noise . the person who i spoke to was very helpfull + really pleasant the advisor was fine + handled my problem well .xxx do not inform customers of problems in an efficient + timely manner . kay was patient and very pleasant as i am a complete pleb with technology the gentleman who helped me was really good and did what i asked if it was possible to do without any quibbles or problems .you are always very helpful to me .i have been a devoted customer of yours for 14 years , have recommended 6 people during that time to change companies to xxx .and i would never use anyone else .my first mobile was with xxx and in 1998 god i intend to stay that way .thanks for everything . resolved my problems all good arrange to call me back and as normal now a days with xxx no call back it is over kill to ask me to rate such a basic call .i spent longer on the survey than the call ! lindsey was very helpful and friendly and solved the problem nobody seems 2 give u proper information i have complained about this before but that was in vain seems to me u have a training and communication issue in your company i have being with u a long time and i think it might b time to look at another company my current price plan is unsuitable for my needs , following several months of bills .as a long standing customer ( 6 yrs ) i 'd expect to be able to alter the price plan to suit my needs rather than be read lines on 'rules ' that are 'company policy ' .i find it very impersonal and unhelpful .i was not asking to reduce my commitment , but merely alter what i receive for the money i pay xxx . the best experience i 've had in the last 10 years dealing with xxx .the customer relations representative was very good and very helpful . 0, because xxx are rubbish , 3 , because craig tried to help , 10 , because craig tried to help me but it 's all done xxxs bad reception , ca n't wait to leave and go back with orange ! ! ! ! things were dealt with quickly , efficiently and in a polite manner chap was very polite on the phone , informative and then everything went as planned i do n't feel valued as a customer . been with xxx 4 years ther great my reasons are i have been wiv xxx many years and find when i have a problems its delt wiv striaght away i am happy fair excellent service i found the adviser to not be very helpful and not have he right communication skills .it was like she was talking to one on her mates in a park .i have been having problems with my business account for a while and never get a straight answer or problem resolved quickly if you would like to call me i will explain . good happy polite service and very helpful ! ! ! i had the info requested in a while .band this is your 4th question : ) asked for code .still havn't got it . helpfull staff and good network coverage call was answered immediately , no holding , question was answered and extra information given .very polite man i spoke to .very helpful , very impressed with the service .thankyou . no body wanted to help ni very helpful and my query was dealt with great guy , easy to talk to , solved really quick xxx fucked me over by lying about xxx passport although my replacement phone was not in stock i still was happy at how nice the lady who answered my call was . very helpful person , very polite and seems to know what they were talking about .i felt confident my problem would be sorted . the service and advisors are very good it just take a bit long for problems to be resolved . very good service and support . i will explain to a manager when they call me if they do like thy said the man i spoke to was very helpful in answering my questions and dealt with me promptly . the advisor is very helpful all my questions were answered politely , knowledgeably and efficiently . the woman on the phone was very helpfull and sorted my problem out asap x problem not solved cannot get an account working and now i have to call back poor service the lady who dealt with my query was extremely efficent and pleasant fantastic efficient helpful and successful in everything thanks problem identified and posted efficiently and politely i was not credited enough money from the buy back .it has been a bad experience from xxx since i upgraded , i certainly will be going to another network at the end of this contract !xxx are disjointed in many respects & do not communicate effectively !i guess i will not even get an opology ! ! ! ! xxxphonecustomer service they have always sorted any problems i have had very helpful and polite you asked me to rate your service . just first impressions .only moved over through family .cos been with 02 for 15 years x x x very please with assistance .just looking to chance service provider succinctly explained what to do to reset device very disapointed credited my phone a number of times hoping to get 240 international mins .ths morning only got 100mins , wen i rang i was told i opted fo the 100mins deal .i tried to explain that i got my sim and credit frm a xxxphone initially and i requested fo xxxphone international freebie to be activated which they did .it happened that end of month my minutes did nt automaticaly come .i rang xxx , they apologised and credited e inter minuts .today the staff wer not flexible , they told me it was my responsibility to regster fo the internatio freebie , i wil reregistes my card fo e 240mins and wil get them in april , i told the lady that i wil loose out coz she said even i credit i wil stil get 240 not 380 wch s the max they give .the staff not even interested to my story .very dissapointed happy with the service .all my questions were answerd very professional uk based operative .understood request without any confusion . the operator was very helpful and resolved my issues very quickly the service i rang up for hasnt come through yet so my ratings are as accurate as possible at this time . overall satisfied generally happy . now pls leave me alone . because he was helpful and friendly i was told instore 1 month ago i could upgrade within 90 days of my contract ending .i made a 20 mile round trip 2 do that 2day .i was told in store i would only qualify 4 upgrade with 50 days remaining .i called customer services and my call was handled by a person who didnt know ur poducts or policies and when i asked 2 talk 2 an accounts manager i was refused .hardly customer service . the adviser was very nice and helpful , but the new sim card that was sent does n't seem to work , so i 'm no further forward with the original problem of not being able to view picture messages .i 'll have to call them back again using the old sim . the lady i spoke to really helped me and sorted out my problem hassle free and even sorted a problem i did n't know i had .very .wry happy with her customer care .cheryl ireland advisor was very friendly and polite , plus did n't take long to change my details totally efficient staff and speedy handling of my query solutions given did not work .no further solutions given .no follow up to the issue .problem not solved . the service was good and the operator did what i wanted but that does n't mean i would `recommend ` xxx your great with what ever i what help with give me 100 % answers very polite and did not keep of waiting to answering my call . sorted my problem the guy i spoke to was polite and helpful i have still got the same issue with my phone i had before i called . i take it all back , what i was told was done has not been .zero all round pleasant member off staff answered my query quickly no my advisor was lovely- full marks to him !not so good on xxx 's customer service generally over the past year when you 've happily been taking my money without providing a service-- think that 's most dreadful.as for xxx 's new thought of covering uk with 3g coverage--- i better not hold my breath in this area--- crappy signal here - come on xxx and internet service providers-- why should we have to get a landline just so as we can receive broadband , when our phone 's with you ( which is the phone service we want to receive as it follows us around everyday ) ?why pay linerental ?we are looking at you xxx for a good internet provison-- m. not a bad co .but seem only interested in making money and not that bothered with the customer .have been with xxx for over 20 years and never once been offered a deal .poor show would leave but feel xxx has best coverage . nothing 's ever 10/10 , but you are n't a 5/10 .8/10 means i was nicely satisfied with the call .: ) i felt joanne the customer advisor i spoke to ,was rude and very inconsiderate in regaurds to my situation , and felt it was an insult when i was told if xxx was not good enough i should use a different network !which i find is very rude after being a loyal customer for many years ! been a xxx customer for years now intend to move as i can get better deals with other networks .not been given anything for my loyalty great service as usual ! was extremley satisfied as the lady that dealt with me was fast and excellent customer service .verypolite id recommend u 2 any 1 call was due to an error during upgrade .explained it to first guy , we said he had made notes but only number porting team could fix this .even i knew this was n't true .got put thru to them , polite but nothing they could do .got put back again to another business guy who has n't got it right but has it close enough .no notes were left by 1st guy .very poor really and still not sorted the 2nd answer was lower because i wasnt aware that my upgrade date had changed .i didnt receive any info via call , text or e-mail stating so . maybe someone could call me this evening to discuss i think it is unacceptable to have a 16 working day period to process an unlock key request .that 's almost a month !virgin media processed my request in 1 day ! pretty good service everyone i spoke to was really pleasant and friendly but my query was not solved so i am still in the same position as when i started ! i wanted to ask a simple question re recovering voice mail alt had to in through security questions first .also i appear to have been charged for these texts .please check and arrange a refund - 12p * 5 = 60p to this number .( 07769638842 ) .thank you . because i ai n't happy with the sevice very good service all round the person i spoke to was very helpful but i still have no network coverage at home it 's been out for a week query was handled perfectly .everything was explained to me so i could understand . xxx is expensive .i need better real time accountability of my data usage .she answered all questions . my mobile has been lost and and the insurance is refusing to pay out because i had worded the claim wrong . helpful and polite my problem was dealt with swiftly and efficiently , and the operator had a pleasant and friendly manner i hav been wth this same network since i first got a phone years ago & im not happy wth the service at all now i am definatly changing my phone company i needed 2 talk 2 someone & i cudnt get any sense out of the person i spent 25p 2 talk 2 ! ongoing problems and rude customer service i was offered an upgrade by xxx which i took but which has turned out to be completely unfit for purpose .i called customer services because my local store were unable to help but , having spoken to customer services for over half an hour , i am no further forward .having been a loyal xxx customer for well over 20 years i am extremely dissatisfied . poor assistance the system worked .the operator helpful no problems delivery arranged for monday did n't arrive .two very different excuses given .dropped off today at reception without me having to sign fir a delivery of such value and the seal is broken on the box .every time i have taken the decision to stay with xxx the contract has been incorrect , the delivery etc etc .v strange for a company that i understood was aiming for the highest of standards xxxphone said i 'm not a valueble customer would not let me up grade my phone my reason for my call was dealt with efficiently and politely overall i thought i received a good service , even though i had problems with my bills in the past . staff were very helpful and resolved problem quickly .it was however not implemented and i had to chase again next month was n't perfect but good ! amazing girl in thecustumer service forgot the name let me know i will raccomand no very helpful and prompt service because i was very happy with answers 2 my queries 1 .i had to give am english lesson to get my point across . 2 i finally got the credit added back to account .3 .we had a laugh about how you sir off customers :-):-) listen to transcript you might learn something ! i 'm still getting the same text over and over and then the same message comes through over 50 times you start to get very annoyed ! change was easy 0 becasuse this has happend b4 taking money out me credit 4 nothing it stopped 4 a wile but its happpening again . yes i needed to ring a 0844 number for work but could n't i phoned you and got the bar lifted its been over a week now and it still do n't work it costed me 6 months worth of work she was efficient and very polite honest customer service !not like orange 10/10 - very friendly manner and a nice person to talk to . the help and information given were excellent this is the 3rd call to sort this out ! ! ! read the notes on my account for the last year read between he lines and put yourself in my shoes sure you can figure it out it was phone me before i cancell my contract , disgraceful service .b glad to discuss . problem not resolved .sending letter of complaint . customer satisfaction ! very poor information i have been with xxxpone for many years having 2 contracts for the past 18 months , just did not seem at all bothered and very unhelpful , i have to have my phone for atall times because i 'm self employed , i have to use my wifes i phone because my sim cannot be used on any other mobile and i lose my contacts , i was told 3 weeks ago to upgrade today and it has changed again so i 'm stuck again now , that 's why i 'm unhappy probably be easier to change i get constant calls offother networks to go with them now i 'm thinking about itwhen my contract ends for both phones ! ! ! good service ..polite staff ..and knowledge of products and services the gentleman who dealt with my call was extremely polite , very helpful and answered my questions thoroughly even though some of them would have sounded stupid because of my lack of technology knowledge i called to discuss options for making changes to two business contracts , possibly with a view to entering into further contracts .i was surprised to be informed that xxx had no interest in discussing changes to my contract until the existing contracts in june and sept respectively .i found the adviser to be very unhelpful , brash and slightly arrogant in his manner .i will be taking my business elsewhere . as ever helpfull staff , if the odd time problem is not resolved , i am kept up to date and informed .and the added pleasure of speaking to helpfull informed members of staff based in the uk . unresolved complaints and got to wait 48 hours for a manager to call me back i have been in hospital and my phone had had no top ups due to my long stay in hospital and my sim was blocked i got a new sim and the advisor helped me set it up i am 60 and dont understand only cal or text so i gave ten because my hekp was given politly and fast thank you xxxphone has a poor 3g and mobile network ,not much help to customers paying premium tariffs , i like to feel the customer advisor is on your side not just reading off a xxxphone rule book . i felt that it was a good overall unhappy with contract once told that only needed one insurance policy for all phones after paying for two policys for years .thenwhen a phone broke was told its not in warranty after paying for years with no claims ever made .not a happy customer rob rutherford was amazing in the way he handled my call ; far better than any other operator i have ever dealt with in the past .amazing , knowledgeable and courteous . do n't know if the problem is resolved yet . friendly , efficient , polite and respectful service - staff spoke clearly and were easy to understand ! made 3 x thirty minute calls and got nowhere so easier to move elswhere .bloody pc correctness gone mad ! i have been referred to rectify a pressing problem at xxx stare .after my problem has been put right then can i be able to rate the service am receiving from you . because she took time to help me and txt me what to do and it worked thankyou i was impressed by the advice given a bout my accounts but i have now got a forty odd mile round trip to resolve the problem . had very limited signal on phone whike at my home address for nearly a week ! !no real explanation or reassurance as to when this will be resolved .am considering switching networks . i was very pleased with all the help the young lady gave to me & listened to all my queries thank you .j answered call quickly solved problem quickly i always have a good relationship with xxx my phone has been disconnected 4 times due to a system error & each time i have spoken to somebody they have reassured me they have put it right ..only for it to happen again good service listen to the recording nd see what you think excellent service :d i have been 8 days without 3 phones .i have to drive to make a call .my customers are angry .you wonder why i am upset ! becuz i think its a 7 is sometimes bb is slow and my facebook can not get on a lot of the time very polite and helpful . bcos use r very pleasant 2 deal with thk use so much for being there margaret x happy with service , not overjoyed with the answers you very rarely solve my issues i along with all other xxx iphone users at home have had no signal at home for 5 days .this is the second time in a three month period that signal has gone for a prolonged time within in the ub4 postcode . i have been with xxx for 8 years & have always been happy with the quality of service i have received , when i have had quieries they have always been dealt with without problem , & the staff have been very helpful i always receive excellent courteous and professional customer service from xxx which is why i have stayed with them for so long . i topt up this afternoon with a 5 pound voucher then i get a txt sayin u hav qualified for free wkend calls n txt a dnt understand i use 3 txtes n that was all n use take al my money ad like a refund .otherthan that ad rate ur service good exxcellent well informed service to over come any flaws . clear precise information , very friendly approach . i gave a 0 because i got told settings was coming straight to my phone and have n't received anything ! advisor very helpful and customer happy extremely satisfied with xxxs service today . situation was handled efficiently by a friendly phone operator . the lady i spoke to was superb ! ! ! i 've had bad service in the past ! ! ! to many reasons to text very impressed by the speed and accuracy of the service .highly professional . i have been a loyal customer with xxx for along time ,and would not switch networks as this the best network for me and my family . not happy with outcome of call to keeping your great services the person who dealt with my problem was more than helpful and spent a good half hour to solve my problem to my complete satisfaction . great service and help thankyou , kind regards sean edward roderick todays call with anja was fantastic .she was very efficient and saved me money ! i asked a simple question and it was easily answered ! have not had my request fulfilled 2 enable me 2 receive pictures was told would take few mins i was handed to an automated machine , plus my quirey was not answered properly , fobbed off i have been a customer in total for 13 years and any problem i have is always resolved quickly and efficently also all staff i have dealt with are always friendly and willing to help i have a situation i want to solve it and it was n't possible due to the system so i have to wait at least 24 hrs to sort it and that not keep me 100 % satisfied . please send me my mms settings the adviser woz helpful but i have had lots of trouble with xxx and once my contract is up i will never use xxx again disappointed with xxx due too been told wrong information everytime i have rung up and then been cut off when i have set up a promise too pay .also which then this was changed !not happy customer over all service was good , just disappointed with the change of some options like upgrading and ending contracts x satisfied not helpful , bad customer service , could not solve the problem ,just not happy with xxx overall 10 i received a sms to phone because of high call rate .i was transferred 4 times after explaining about the sms i received from you .at last the last person was able to answer the question after putting me on hold while she found out the answer , however they were all friendly . it would take too long & wo n't make any difference - but teaching your staff to listen more carefully would be a start . quick response to my query my recent dealings with xxx make me feel that there is no flexibility available to the customer service staff and as a result they cannot do anything to help . just none the wiser and not helpful so will probably leave xxx as have been quoted a stupid price for a ophone .also had probs from outset with this handset getting satnav which has never been resolved .so i am not impressed ! ! !i have been customer for many years . because he spoke to me do i understood every thing he said to me in a easy way i sent a letter to disconnect lines and this has not been actioned .i rang to query and was told send letter again because advisor ca n't do anything .will be leaving xxx because of this at end of contract tern . i dnt like the fact you can not find out many mins u have tht day and the way xxx charge over the odds when u are over your mins a good all round call . tried to sort out my online account and still cannot get in for the 20th time ! i 'm still not clear how to access bt openzone on my xxx .do i log in or what ?is it the same log in each time i find myself in range but in different locations ? i have had problems with my 2 lines for 6 days and not solved yet speed efficiency of adviser but no upgrade solution yet no my latest bill appears incorrect .the monthly cost showing online is not what i agreed when i renewed my contract .i would like to resolve this quickly as similar happend 2 years ago and it tookforever to get the money credited back to my account , thanks i was passed from department to department at least 8 times .from residential departments to business departments .each time i had to go through security with the adviser .finally i was asked to reset my phone and call back .once i did this and called back there was no record of my previous calls .this was very disappointing .my call is still not resolved and i have been advised to call back again on monday . always been with xxx never had any probs thank you i 'm not to sure if the problems solved as i can still use my internet the talk was short , and straight to the point .as a result , it 's pretty hard to say anything bad about the service given .many thanks again . very good telephone manner , and she was a happy person ! got my query sorted n guy i spoke 2 v helpful was very helpful and polite good customer service xxx has terrible coverage in london my query - once i was passed to the xxx `one ` team was really well dealt with thank you . issue was dealt with satisfactorly .thanks today 's ratings were because you have hired someone very competent of doing his job .i have been trying to get my account sorted for over a year now !he fixed it for me in minutes - some settings were wrong !now why could no-one else do that ! i am leaving xxxphone .the lady answered my questions but was not very friendly . there have been so many errors xxx has made with my contract nd it is only wen i ring xxx for other reasons do these errors com 2light it has happened several times now nd it is nt fair .i definetly would nt be reccommending xxx 2friends or family nd me nd my husband who have got 3 accounts with yourselves will not b renewing any of our contracts once they hav expired .feel free 2 call me 2 discuss this matter good quick service v good service rep seemed slightly confused / irritated when i asked her a billing question =9 , i thought is it because of my accent ?otherwise very good answer=10 good service was unhelpful and rude .not like xxxphone usually which is a shame good advisor however unable to resolve issue solved my problem , easily , quickly , confidently i have called in 3 times to get my deposit back , every time they say either it is already processed or will be on my account in 2 weeks , buy now it has lasted 2 months and i still do n't have my money back and the lady on the phone said i have to call to a number on my bill and they do n't have the number , but what if i do n't have my bill anymore ?so i ca n't get my money back ? very helpful adviser good service and network customer relations r rubbish,calls answered by arogant ,rude sch kids or by some1 who does n't speak english as their 1st language !cant wait 4 my contract 2 end . actually i am quite happy and i reply to help you in your survay and the rating is because of the level of my satisfaction not easy changing to pay as u go all numbers given and advice given wrong or needed credit to call should have left enough credit to be able to top up ! they were very polite and helpful i 've always been satisfied with xxxphone .i 've been a customer for years and have never thought about changing . good advise cheerful , polite and sorted my problem immediately . unhelpful customer services also the advisor was very friendly and helpful , was not able to resolve my query and directed me to online services because i 'm a 32 years old and can not get content control removed as i do n't own a debit/credit card .and i ca n't get to a xxx store as its a few miles away better than orange ! good 1st good apps long time to load very focused and happy staff at witney branch even though we turned up at 5.15 ! well done xxxphone great support ! i had a good experience and excellent service from the lady who served me .who helped to transfer items from my old phone . sales advisor answered all my questions and i did n't have to wait to be served amy the assistant was very patient and helpful and knowledgeable about the products have been a customer of xxxphone for many years and have always been treated well no sales guy was very helpful , friendly and polite . cos i was very sat the assistant claire in the swindon store was very knowledgable and answered all our questions in full .helpfull & friendly the person was not very enthusiastic about me moving to a cheaper tariff that is widely promoted on your website , and after printing the paperwork said i would lose free calls to xxx mobiles .this was given to me because i also pay for an iphone on the same contract .removing free calls excellent experience very happy with the service as i got a great plan and sale 's person let me know how i could save more money on employment discount i did n't feel as though i got the best deal that i should have got as a xxx customer for 7 years .also the paperwork seemed to take your sales advisor the best part of 40 minutes and yet i still ended up with him manually doing the order .just not as slick as i expected to be . cynthia came up with the right solution for my particular problem very clear , friendly service .helpful ,took the time to explsin things and showed me how it all worked on their phone . tom , the sales advisor was very helpful and friendly .he was proactive in suggesting solutions and explaining all the information i requested .i was extremely happy with the service in store !also , the plan i purchased was a fair deal . 10 because the service and phone i got is very positive was a quiet afternoon so plenty of time for thinking talking .friendly salesman i am happy with the servicethe price is good excellent customer service throughout the assisant was very helpful by replacing a sim card +renewing our contr{ct because xxx are helpful ! never had a problem always very helpfull never been disapionted you advertised online a product not available i have always used xxx and am happy with them .cynthia who served me was very friendly and knowledgeable q1 it was very good service :d , q2 the sales were real good=d , q3 the man was helpful and funny : ) ; ) :db-) good knowledgeable friendly and informative staff .sent from my htc always had xxx as a network and experienced good customer service i have the sales person .david made the process quick and easy . i tried to upgrade before and due to the indifference of the sales person i left the store .i cannot recall the name of salesperson who i saw but she was polite , knowledgeable and with the right degree of humour that made the experience very easy and pleasant .she restored my faith in your stores . i asked for iphone hotspot to be enabled but it is not . he went the extra mile still unsure about billing information went in for a sim plan , all available plans were explained as well as getting the help to set my phone up that was how i found my xperience on that particular occasion 1 . my phone always works but the signal is n't always great . 2. i had to spend an hour and a second trip traipsing around reading on a goose chase for a xxx shop with the phone i wanted .3. the sales lad was nice enough but not overly motivated , and his computer terminal was playing up , so the process took a bit of a while . the man was helpful no kay was very helpful and saved me money was very happy with your employees attitude and knowledge when i rang with a query , very happy with the answers i received and was reassured . the advisor was not knowledgable of the products available , misquoted figures and was not able to deal with my request .that said , he was very pleasant - simply not trained sufficiently .as a long term xxx client with three lines i am left feeling unvalued . friendly and knowledgeable perfect i will be emailing complaints dept this evening with full details in the hope of resolution . i have waited in for 2 days for a delivery . ability to resolve queries , helpfulness , friendly approach to customer service ! called monday 19th march query not resolved .called today solved immediately by different person . my questions where dealt with quickly .and the advisor was helpfull great personal service and advice i have always been treated by real people who know what they are talking about and are nice keep up the good work .well done no by all means , call me service was good , prompt and resolved problem .efficient yet without appearance of scripted response , humane-thus overall good all round service . . i gave 10s because i was satisfied .andi gave a 7 because it hasnt been resolved yet . 1o the girl on the helpline was great but have n't been overly impressed so far with customer service and my iphone does n't work properly with little support from xxxphone . discusted with service ive been waiting for 21 days for money to be refunded to my account and im still waiting now ! pleased with efficient service the operator was excellent .the operators that i spoke to before told lies .the problems i have with xxxphone have not been resolved and a simple disconnection could not be managed by you . you did n't sort problems appalling customer service from xxx , nothing the operator could do .she did quite well .official complaint about my problem filed . xxxfond is the best she was very helpful and hopefully solved our problem .i never give full marks .though she did everything i wanted . was friendly but kept me on silent hold for too long i consider 8 a high standard of customer service so i was very pleased . for the amount of money i spend with xxx completely unhelpful . i do n't really see the point in replying to this question as i never get feed back to my responses to these first girl i spoke to was perplexed , poor english .2nd one was better but not 100 % clear on my price plan , but clear enough . when asking a question regarding setting up my new iphone 4s i was simply told to ring apple call took too long to be transferred to the correct department hence first rating of 5 .the call handlers were very helpful and effective hence last two ratings of 8. all problems resolved quickly .excellent communation skills .friendly service ive been with xxxphone for three years and you offer plenty the recdption is realy bad and it does not help keep taking chip & baterey out ikeep getting 121s very happy nick was very professional and i felt that he was helping me with my query better than i expected !clearly xxx need more staff like him ! my experience at first was not good due to an error with another agent .the current adviser was very understanding and took extra steps to make sure i got the right deal and rectifying all my problems i had a good experience good service service was great and problem delt with thx u the advisor was clear , helpful and made things very easy .i would definatly recommend other people to xxx and the advisor is a credit to xxx . basically i upgraded yesterday 2 new iphones 4gs husband had time off for delivery 1 iphone rec'd & 1 ipad now having to sort tomorrow just a bit inconvenient ! ! ! people on phone realy try 2 help he answered all my questions and was very nice and helpful x good service , polite staff , best reception out there , very pleasant service , fast and efficient in a difficult situation , there was a useful temporary arrangement .thankyou . i will when your manager contacts me . mistakes by xxx with bill charges and a reluctance to resolve them .still awaiting outcome . unresolved issue with mobile internet bought 3 days ago and still unable to connect .very disappointing ! efficient and quick service and understanding to my circumstances the problem was not resolved as yet , your adviser was very proffesional and handled my request very well and was a pleasure talking to her which is not always the case with some other companies couldnt hear/ understand the person on the phone at times he was good , told me what i needed to hear , give him a large pay rise but do n't add it to my bill : ) you have always provided excellent customer service for the 15 years i 've been with you because i 've been very well attended all the time i need help . the advisor was helpful but could not resolve my problem . although i rang as i had received the wrong phone , lady was very helpful and got the problem sorted poor poor poor service , please call for more details , t mobile all the way ! ! ! ! very polite and i have been with xxx for a good few years because i am always pleased with the service because ever since i have been with u i have never had any problems with trying to find out anythink to do with my account . job well done . operator very helpful in addressing my issue .took a tiny while to figure out my repair option but all in all very good rudly spoken to and did not listen to what i was trying to explain and was very mis leading x i 'm very unhappy about your chargers on my dongle ... very helpful , polite guy who was straight to the point and clear good service they delt with matter straight away no problems all sorted free of charge something that should have been simple to resolve has n't been .starting my enquiry this morning !it still is not resolved .solely through lack of communication within xxx . quick efficient , well mannered and helpful advisor , well done really helpful marie , no fuss just help and she clearly took the time to double check things and help .extremely grateful still waiting for settings to be sent to my fone for facebook and internet so could you please send me them thank u happy with xxx have not solved prob yet service man was helpful ring me language was an issue n i do n't know if my issue was resolved as i 've not received the confirmation i was promised ! following am unsatisfactory trial me a new phone i returned to my original contract .today i could not make am international call . .was told this was a default response .not a good reason .my call was vex urgent .i hope the block has been lifted . still waiting for the problem to be resolved . better contracts with ether companies it is a shame that i am going to have to be without my phone for a whilst but wayne who spoke to me was polite helpful and apologetic .at present i am more than happy with xxx dealt with my problem efficiently .was polite , courteous and had a nice voice . the advisor was rude to me and was very uncooperative and not helpfull . i did not get anywhere after 3 calls ! after twenty years i have ben cheated . i was told by rep in dec if i had an new phone the cost would be 41-95 per mont i was very happy with the gentleman i spoke to i only gave a 7 for my second answer as he was unable to resolve my query nit through any fault if his .it was just to do with the way your systems work . this makes 4 questions not 3 !o_o problem still not resolved and constantly having problems with xxx generic , unhelpful advice that did not solve issue or offer an guidance polite and understood what i was asking the yruth i cant top up .new debit card because everytime i have asked to rectify any problems they were all resolved promptly and with no redress i have always been a xxxphone customer and have always found them 1st class at dealing with my problems and always recomend xxxphone to family and friends :-) poor service , issue not sorted .had to call again today to address the same issue .not happy . could i get some free call time as i have no money am 12 weeks preg u do not have systems in place for older folk and technophobes to get any of your freebies when they top up;-< because i have been waiting a month for my battery for my phone and you staff are sending me round and round all the the instead of putting me through who can sort the problem on the spot .i think your service is a joke .i 've been with you for 12 years and i think you could do more to sort things .i wont be with you next year as orange offer better a service .and i will tell family and friends of your bad service ! thinking of leaving 9 enjoy bein with xxx ,good service . the last time i spoke to customer services/upgrade i was informed that i could upgrade from march 30th , i went online today to discover that i ca n't upgrade now until 9th may , this was news to me that the time scale for upgrading had changed he was simple helpful and professional good service but the problem persists . i was happy my query was sorted efficiently but this was the 2nd time i had to phone and the email request was n't responded to my request was dealt with immediately which is excellent .the person who answered the call was not interacting with me as sounded like a bit of robot .sorry ! ! .i do believe in good customer service via interacting etc . got my net working lol but yours need to put it to unlimited like the other net works 1 on q2 as ur ad 4 the 50 for 10 pound freeby international deal that if already onit that it wud b done automaticly so now me wil b very short on mins this just as i 'm arranging to go out there early may ! ! the other 2 q 's are lower cuz of that .can u pls explane how i can get this deal if stil on nx month thank you mac there no help it did n't resolve my problem .three calls and different advice on each occasion . i found the person who i spoke to was nice , reassuring , and polite .i 've had problems sending emails and getting internet and i 'd done something to upset the company etc . phone still not working great but advisor was very helpful and tried his best . my qestions were answered fully and politely because xxx have ripped me off happy with xxx and customer service but had a bad experience with your courier , dpd. xxx is useless just coz a stl have nt received ma seting for videos very efficient and friendly in the way he handled my call . did n't get what i needed yes i can been long term customer .havingproblems with new phone .breaking down .xxxphone not helping . it was fast and easy ,and wasnt to complicated not acceptable that you have made two errors in the last two months on our dd and it can take 10 working days for the money to be credited . the advisor answered my call promptly and she answered my queries in an efficient but friendly manner .she solved my issue satisfactorily . problem was solved , questions answered & dealt with quickly . i needed to get things sorted and it has been a far better experience than the last 7 years we have been with tmobile thanks fast response , knowledgeable and understanding of my problem , cheers my problem is still unresolved throughout my call everything was dealt with efficiently and in a very friendly manner unable to help me with my problems which was also a police matter 3 times one of xxxphones colleagues put the phone down on me , was on the phone up to 3 hours with no luck no help with my issue and placed from buck to buck ... working for the police myself i am disgusted with the way they dealt with myself in such a sensitive issue and would not allow me to speak to the manager .when i did finally get to speak the manager i was even more disgusted in the way he dealt with my issue !this has lead me to have a bad credit due to a mix up on your part .i will never use xxxphone again i have been with t mobile and never experience such issues as i have with your yourselves .friends and family told me not to use xxxphone and now i wish i had taken there advice on board .so all in all not a happy customer at all and would never recommend for future ! i get a professional service the second operator i spoke to identified my problem quickly and dealt with it successfully ( i hope ).the first mistakenly thought i had subscribed to a service and gave me an incorrect contact number . i gave 5 cause i have had issued with you a month ago which you would 'nt resolve , but today matthew helped me with all that i required . . i was told my upgrade was due today and since my call i have been told 2 other dates , so not happy really polite person on phone that knew what they were doing , uk based call centres are 100 times better i 'm happy with everything : ) call was dealt with very friendly and professionally the problem should never of occurred so firstly you do n't score well .next when ringing from china at the high rate it is , i do n't appreciate playing pick a number with the phone system so loose another few points .the operator seemed to know why it did n't work , so easy to fix suggesting a simple error , i will not know if it 's resolved for another 6 hrs do i do n't know if i 'm happy yet , you sent the questions at the wrong time .so that 's the two 5 scores .lastly john the operator was efficient and quick to get to the issue so i did not need to spend a fortune on the call .i trust he will ensure its fixed so i scored him 9 . lastly had the email to customer service that was sent a while before my call even been acknowledged i might have scored you better .lastly 48hr email responses are rubbish because u were quick 2 resolve the problem . delt with satisfactry good and efficient service . sorted out i had 2 call xxx y`day .lisa dealt wiv my query by giving the informatiom i needed she was pleasant & nothing was 2 much trouble very helpful girl i had to call you because your website does n't function properly . call handler was efficient and friendly my issue has still not been resolved after numerous phone calls over the past 2 months the advisor who handled my call was professional & helpful & advised mr correctly both advisers were helpful although the first did n't know whether i could have an upgrade or would need a new device , but she found somebody who did .second lady explained it all and made a note on my file so that i wo n't have to explain again when i call back . xxx advisor was helpful and i was happy with the overall outcome it was just a ,simple question when does my contract end i was very happy with how everythin was dealt with and how quickly it was done .: ) generally very pleased with how a difficult call was handled my sons bill was really high so the xxx operator looked in2 it & i now i know the reason or i never would have found out the way it was high month after month advisor would not give me an address to write to and ended call when i asked to speak with manager/different department .husband has lost a days work due to loss of phone service ! no support .unable to solve my queries or answer my questions .48 hour wait for a manager .customer services unable to transfer me to upgrade team who i had previously spoken at length to .very disappointed , again .you guys just never seem to be able to help or solve my probs . please call me and let 's see if you get through . fantastic service friendly and explained everything .took ownership of situation . generally good thanks clear polite friendly and prompt advisor was very helpful , i find you 're network to be the most unreliable i have ever used . every one in xxx say different because my problem was delt with immediately my problem has not been solved did what i wanted straight away . no because my phone is still slow the reasons for my ratings was because louise was very helpful and pleasant lairy advisor good service-good rating i am very satisfied with the help i received and i am just waiting for my phone number to be transfered over because the service was quick and easy the operator was helpful , but i am disappointed , as i am getting nuisance text messages from someone who has been issued an harassment warning by the police , i am unable to get their number blocked by xxx with immediate effect . not confident my issue was resolved .tried to put me on a deal without explaining why . ive been going thru 2 weeks of problems .xxxphone cannot do anything to resolve as its now down to a sub contracter to do the repairs to my local mast .its costing me a lot of time & money with no end it sight . ! forgotten i have been a xxx customer for many years and have always found your costumer service team provide me with the right advice and deal with my queries in the most professional way my reasons are as folows-the lady who answered my query was very polite and solved my problem successfully . good customer service i am satsified with the conversation which i had and information which was provided . the girl on your team was very polite and helpfull thankyou **** custmer servive an loyalty , you seem quite happy to lose my business - your call i hate talking to a machine ! ! no help and no resolve . because the lady was helpful my sim card has only had 2 owners and apparently its not registered to either ! t my query was answered quickly and in a friendly manner and the issue was discussed and a solution agreed . your charges are far too high because she was very helpful .and answered all questions needing answers ! i was told yesterday that my online account would be updated with the latest and adjusted figure with in 24 hours time at 14:10 on 21-mar-12 .this is the 4th time i have been fooled .now i do n't know how much i need to pay for the march bill . problem was explained after being directed from your shop in newbury as they could n't deal with the problem of a faulty blackberry .and it is still not resolved !and i will have to wait another day for a replacement . i have had to ring a second time to try and solve the problem , as well as going to a xxx shop in between .now i have to go on the website to find help to sort it .do not know if that will work either ! excellent service satisfied with call outcome but hoped would better deal i had received from a competitor on upgrade . good bad service v very helpful feeling ripped off and let down at a time i needed my mobile broadband urgently . very helpful young lady .knew exactly what i was on about .acted promptly i was n't happy with the tarrifs available - i would like unlimited internet data - many other companies offer this and i 've been a paying customer with xxx for years and have never missed a payment ( apart from when you set up the direct debit for the wrong date ) jenna however dealt with the call professionally and answered all of my questions with confidence , and so resolved what would have been a formal complaint regarding insurance over the phone immediately customer service was helpful ,polite and courteous towards my needs because your adviser couldent help me at all and he was beening rudee although the problem couldnt be resolved the help that i recieved was to the best of there help problem not resolved . request for instructions to unlock phone 5 days ago produced no response thanks .finally , please could you tell us the reasons for your ratings ? service today good but is normally hard work trying to get things done with xxx he was very polite and had great wisdom ,he should be elected the new king of zimunda ! excellent service and dealt with query immediately good service as always ! bloody awful experance trying to get upgrade , now we are just going see currant contract out .and get new phones eleswhere , sorry for spelling mistakes . was told to take battery out , wait amd try again .even when i explained this has been a regular problem .not grsat the advisor was good but a little quiet please call me to discuss as it would take me too long to text problems solved no reason not to rate so high other than the contract renewal stage the advisor delt with my problems and queries quickly and professionally it was nice to finally speak to an adviser who spoke plain english your team were very helpfull in explaining what to do over the phone but i have a problem with my dongle thank you curtly answered the questions and solved my issue .however a detailed question was not answered convincingly if solution works , resetting my online , account then i am fully 10/10 7 read the txt and you 'll see .a bit of effort and not just a machine laura was very helpfull tried b 4 and got nowhere couple of wks back so thank u rang trying to sort out new contract but no attempt to retain business by offering to agree new deal earlier than end of april .will probably now seek next contract elsewhere . because i 've been a customer for 20 years and my recent upgrade and services is distgusting and makes no sense i 'm going into the xxxphone store tomorrow and i 'm cancelling my contracts all three of them and you can shove it up your **** exceptional service .especially when my iphone dropped the call due to a poor signal , your call centre employee called me back immediately .this avoided having to go through the details with someone else .unexpected and much appreciated .ironic as i was calling to get a sure signal box due to poor coverage .thank you . very helpful staff member answered my questions and guided me patiently through process until issue resilved , also called back directly when i lost connection because i was satisfied with the service . been a good sever to me and listen to me top draw i got the answer to my question .what is always a nuisance is the automated voice in the beginning asking all these questions that one has to repeat once connected with a real person .that 's why 8 have been with xxxphone for a while now and have never regret using their services .that 's the reason for my rating . because you got my query sorted with one phone call an chap was very polite too busy call answered quickly , politely & friendlyasked what i needed & solved the problem immediately excellent service ! ! i had an effective answer but i could n't solve my problem what a thick question ! you asked for a rating based on my experience recently . bcoz kristina lady said if u bought contract from store then store will help and customer care ca n't do it .so why customer need xxx c care he was good , i was happy .the end . nothing went wrong and all my queries were answered , but there 's always room for improvement ! quick and efficient . the operative seemed not to be listening and was not sure of how to resolve the issue , which i finally resolved myself .although feedback was requested for the most recent contact it was the second call made to customer services today and that does affect my scoring . good service , prompt answer of phones adviser easy to understand + very helpfull lack of knowledge operator was very helpful. she explained things fully & clearly so that even a simpleton like me could understanm the advisor was quick n efficient , and polite i was enquiring to see if i could change my wife phone which is on the same contract and dose not work to het requirements but i will have to wait till october but the person i spoke to was excellent answered query satisfactorily poor service been a customer for over ten years and wouldnt help will be terminating contracts very pleased with service efficient and well mannered i still have to sort out my phone , and take it to the xxx shop ( but i ca n't leave my home till next week ) i am a longtime xxx user .i entered a freebie rewardz code online , but the site only lets me grab the points when i want to grow them .i rang customer services who told me they would add the 200 points to my account and ring me the same day .24 hours later , no points on my account and no contact from customer services .due to this issue i will no longer be topping up on xxx . satisfied with service the adviser went quiet on the phone , without telling me to wait , i thought the line cut off , and she also did n't solve my query she told me 2 go in the store . good advisor that i spoke to , very helpful no network coverage for five weeks rubbish service 99 pounds of bill but should get compensation i feel that i am not treated with any loyalty just felt they were the correct ratings i am awaiting a manager to call me within 24hrs .you have lied and made up policy for your mistakes today and then past the blame onto your customers .your call centre staff and management has been appaling and un acceptable everytime i ring xxx , no matter what my problem , the staff always give me the help i need when i called the person was very helpful and explained everything i needed to know , and sorted out the problem that i was enquiring about , to my satisfaction .i have beem with xxx a long time and would always advice anyone 2 go to xxx as i think you get the best service and good deals from them .as far as i am cocerned . on this occasion v happy with service but less so on other occasions and 3g coverage here is not great i have had some rude service in the past so it will always be them ratings bad communication on the part of xxxphone no assistance given quick and easy rude woman who answered the phone , was extremely patronising and did not help in the slightest !i ca n't wait to get off this network ! ! ! ! i will write a letter informing you when i give you my written notice as i just said in q:3the lady took thetime -so that iunderstood what to do - she explainedit very clear - butits not the staff atcustomer care -for each time i haverang recently -about 4 or 5 times-they have all beenvery helpfull - itswhen i go to yourxxx storein stockport -sk5-8du - my p carea - i tell themwhat your staff have told me andabout doing a check on handset and they not bothered -just said0h its a sony -badfor signal them andthats it - no checkno nothing - - butagain let me saythat is in yourstore - not c/carestaff -thank-you +like now - 4 timesi have tried to sendthis text to you -and just sayingfailed ? ? ?so is it handsetsignal - sim ? ? andwhilst doing u thistext i have just hada incomming calkand it would notlet me answer ? ? ?23.03.12 0900 + no actually i spoke to at least 3 different people .you have n't said which one you are asking about .all 3 were polite and tried to solve the problems .none of them have been able to because 1 ) your online system is down so i ca n't change the details on my account - one of the readi s for calling2 ) a case has been raised for some overcharges on my account .not his fault , but again problem not yet resolved3 ) i need to replace one if my phones as it is useless , but i still do n't know which one to replace it withsince you are asking questions .i also keep being asked for my security number but it never seems to work .i guess i need it to ne reset again but do n't know how to do that , no e of the people i spoke to made any suggestion as to how to do it ! very strong customer service and satisfactory outcome to problem .no hassle , nice bloke . because i got thru to a blank call ! very helpfull & friendly , resolved my issues . good customer care ,deal with problems or issue 's quickly . ring me well i had to wait 48 hours to resolve my concern . helpful and told me what i needed to know i like the company and have always found the staff very polite and helpful very happy tried several times to get an upgrade but only the last person i spoke to was really really helpful . i topup 10 by my debit card ,and 30 pounds is taken from my account after verifying i only wanted 10 pounds !this is unprofesional ! he was very efficient nothing was solved could not understand any of operators they didnt seem to understand what i said either i will not be renewing my contract or recommend vodefone had issue accessin account online for weeks feel all i get is excuse after excuse great , fast service fast to sort problem because answer to q1 is that xxx is rubbish .the answer to q2 is because the adviser mentioned pay as you go so i 've taken that advise and ordered one from orange and the answer to q3 the adviser was sound and tried to help and give me advice . he didnt even try to resolve my problem .just said i have to do my payments 8 days insted of 3 days before my direct debit goes .he just made me feel stupid . because i feel that xxx do not realise how long term existing customers matter and some people who are agents/advisors/representatives need to speak to customers with respect and not argue .another aspect of this is that long term customers do not receive anything loyal or promotions or discounts which is unfair .also onto of this after my upgrade i had to pay extra fees which i was unaware able and the advisor did not explain to me any of these which i was highly annoyed about .xxx needs to contact me about their service as all i have received is bad service and am thinking of changing to another company due to the lack of respect advisors have towards customers especially long term ones like myself .thanks not satisfied with customer services the adviser was n't willing to compromise disappointed that xxx have not yet activated sim card that was requested last night .the phone was reported stolen however through goodwill i received my phone again and asked for the phone be unblocked which has n't been done yet and the insurance claim was not cancelled or made void .just sheer disappointment considering i am a long standing customer and firstly my insurance claim for my phone was rejected and secondly now that i have found my phone there is a delay in it being activated again .i pay for a service which i can not utilise .very disappointed . nice peps no i have only ever liked xxx the signal and customer service cant be beaten to long to b bothered , and to angry because xxxphone are a good network and the customer service people are polite and helpful because they helped me choose the right package and were very polite just allways had a great service from xxx hence why i have been with you for so long : ) good customer care excellent member of staff it helps when u can understand them problem not resolved and no suggestion of problem resolution was made .no follow up was offered . exellent service .polite and exact . i was happy with all aspects of the service i received av probs wi internet , on mobile needed it sortin out , n got it dne !thks my enquiry didnt get dealt with efficient informative great service ! ! ! i spent too much time on hold and it took three days to get anything done i had forgotten my password & they were very help full i wanted to take the other number off my account . the guy i spoke to was very helpful but i had received an email telling me i was eligible for an upgrade .in fact i cannot upgrade until may .this is a shame as i want to upgrade asap but xxx sent the email incorrectly .my low ratings reflect anger at xxx not your advisor ! your systems are set up to minimise your costs - not to solve customer issues . no my data allowance is too low 750 mg for my contract is too low and i always been charged extra .whereas, other company giving unlimited data i recieved the information i required clearly from what appeared to be a uk based call centre . ratings are tru for eight days lied to mis lead and a contract phone which still has no contact to the network no. the assistant was good , the problem when abroad the xxx 121 service is too long-winded and prone to not accepting the security code .unnecessarily complicated .and that 's 4 questions , not 2.... a mistake by the carphone warehouse was recognized + rectified by a polite , empathetic operator . q1 i feel that it should have been easier and timesaving if the shop assistant could have dealt with everything instead of having 2 phone xxx review my bloody case and you might understand why it only took a matter on mins 2 resolve my problem long long wait then line dropped .no help . quick & easy the man was very polite a good deal , professionally and politely explained . a good , clear and friendly service . just that other networks offer a lot more deals especially 02 i requested help wih retrival and sending photo messages your advisor stated he would send 2 text which would allow me to reset my phone .to date nothing other than an annoying cutomer survey text . the adviser were lovley and polite but did n't seem to have a clue and just transferred me so i were on the phone for over 10 minutes . had a bad signal so could n't understand the operator very happy with the service and help i love xxx xxx is a good network .therefore a 7 i still have the issue i wanted sorting and the person i spoke to was friendly and clear she was good very prompt and efficiant service didnt stick to 50 pound plan been with xxx for 21 years ,always fantastic service , however i have a new iphone and ca n't access by hotspot with my user name - still unresolved despite atleast 5 calls .would appreciate some more help ! was satisfied i 'm having a very poor experience at the moment & i 've spent more than 5hrs trying to resolve issues & am at the end of my patience some bits were helpful very good and efficient service after ten years of being with you i think you guys are the most expensive network for nothing misled once again by your company fed up with xxxphone because they were very helpful and helped aid me in all my querys staff very helpful will know tomorrow if problem sorted no very helpful when called and the problem i called about was dealt with straight away thanks ! no < ? ?$ ? ?( ? ?1 ? ? ) ? ?$ ? ? > because its slow xxx advisors are always polite and willing to help i need a new phone as dropped my last one in the sink n using a v old nokia but cant upgrade till aug because of the contract .just not happy as i really need an i phone for work . very rarely can the customer service be good half the time staff do n't know what they are talking about when i ask for something to be done i have to call up again to make sure whatever i requested has been done an most of the time it has n't been at this precise moment in time i am one extremely unsatisfied an angry customer an i 'm trying to find a way of leaving xxx line fault problems over past weeks on business line new to the whole pay as you go set up .and have n't had the situation resolved .very disappointed that it could n't be fixed asap becuase the person was called adam was a bit rude and did n't belive me i payed my money said you did n't pay it he was very helpfull & he answered all my questions good ,helpful staff ,who know how to treat customers ,unlike other networks i could mention . i have been tying to get into my xxx account since december .five times now , i have tried to get it fixed .it takes an hour on the phone and eventually the assistant fails .every person is polite , friendly and tries hard but they all fail .today i have cancelled my direct debit in the hope that this might focus your attention . because you ca n't sort nothing out !i am seriously going to look elsewhere for my next contract which is coming up for renewal shortly .i 'm not a happy customer ! i was given good advice and he helped me out with the questions i asked him quick and efficent ,no long delays dealt wth my enquiry realy well and am v happy wth the solution , but couldnt tell me how the problem had arisen in the first place . i 'm happy with xxx in general , my query was dealt with quickly and the guy i spoke to was friendly , polite and efficient . very helpful and informative bit to rushed gettin explanations v patient advisor who fixed the problem becaause of mt insurance claim its been 5 months and i m still waiting for my phone i was advised clearly on how my activation was to go and what i would need to do once my phone was activated useless extremely patient and helpful customer service agents who explained everything in simple terms helpful staff ! ! bit to much emphasis on selling things to customers generally impressed with the customer service witch helped me decide on staying with xxx for another 24 months your team are very helpful........and polite.......i've been with you for years.........the reason i put 9 on a question........problem not sorted yet.... you said 3 questions i have been trying to sort an issue since october .it has not been sorted , nor have i seen any evidence of xxx trying .i have been told conflicting things and am wholly in satisfied .we have multiple contracts with xxx for our business and will be switching to another network if the issue is not resolved . i was told by a xxx shop that i needed to contact 191 to action something but 191 advised that it had already been done . extremely poor and slow service repeating requests over multiple call .very unhappy . because what the man told me 2 do 2 get my sons bbm bk on didnt work and weve tried it twice hes been without them for 2 months yet still took the payments the gentleman that helped me was great , i was helping my neighbour who is terminally ill , and was realy glad of the help he gave us thankyou very much everything about them is professional and great rates of tariff for what i need and hope to stay with them .do n't let me down now good my question was answered politely and completely quick polite efficient service : ) the rewardz system is rubbish because she was polite friendly efficient and dealt with my query quickly and easily !much better service than usual ! ! oh and she was british ... welcome change : ) i received a really poor service from yourselves and my issue has still not been resolved , i will be emailing yourselves later to cancel my contract , thanks i do n't trust xxxphone anymore , i have been let down for the years that i have been loyal with you . 10 thank you my querey was answered and dealt with quickly both people i spoke to very helpful problem resolved well , should n't really have happened though as i was told it happens frequently answered my questions and genuinely seemed like she wanted to help still waiting for text of confirmation of removal of cost on bill .would have been 10 for all .emma very polite . the problem was sorted efficently and quickly good operator but problem could n't be resolved always 1st class assistance , help and advice . my call keeps getting dropped and issue unresolved so i 'd appreciate a call back the lady i spoke 2 was extremely helpful and very pleasant so i gave her a 10 . james was very helpful . being with yourself for a longtime and allways gd service . professional and knowledgeable i found the first adviser i spoke to ( janet ) to be quite condescending and disinterested in what i was saying and generally extremely unhelpful .the second adviser i spoke to asked if i had a receipt for sending a cheque in the post !after generaldiscussion , including enquiries about high cost of previous account , again i found attitude to be quite condescending -however , adviser did restore my service to allow tracking of cheque i have sent , overall i am very dissatisfied with service from xxx good service and prompt response i was passed to at least 5 people who each asked the same questions .the issue that i had was that i had been missold a service which had led to me incurring significant charges .finally a person called trevor helped out and got me a good result .had it not been for him , i would have left xxxphone and gone to a different provider . cos xxx loves to examine its own protocol of customer service and put marks on their employees !; ) great help from guy spoke to good service poor handling of customer accounts , coupled with unreliable and anti-customer billing system .massive regrets ! no the lady was not able to resolve the issue .not her fault but my problem was needed to be dealt with by someone else still waiting for e mails to arrive on new phone .no luck as yet your customers where very kind and helpful it was good because they keep changing their plans ,when i get this contract they told me u can upgrde 6 months before finishing this contract ,but now say you ca n't . have been lied to and misled by so many agents , waste of time . very helpful . off hand adviser .cant tell how long sim will take 2 come do n't think the operator was particularly bothered about my problem . the last advisor was very helpful and friendly .but on another occasion the advisor gave me incorrect info .and another advisor gave me conflicting info , i was advised to to go the xxx store to resolve my problem but when i went to the store they could n't help me and told me to phone customer service . because there service was gd and friendly first answer i rated 5 because i have been with xxx so long second answeri gave a 0 because i get nothing that i was after looking to get my bills reduced some how third answerthe operator i spoke to seemed like she was up to speed with xxx systems and offers read my email already sent . i think vodfone is a great company and i am very happy with the pay as u go service ! !the adviser i spoke to was polite and helpfull ! !the issue i had could not be resolved but that was due to the phone i am using and not xxx ! ! because i was satisfied with the overall service i received b'coz u were unable 2 help me with my query & the poor advisor was n't bein listen to by the technical advisor to whom she spoke , i 'm havin probs with the dongal mobile connection ever since i downloaded the upgrade as instructd , the techie told the advisor it was my computer & it 's a recently new laptop so it 's not that & all was fine until i did the update/grade , so no i 'm not happy with the service calm polite fixer of problem .less than ten since problem should not have occured absolutly poor service !no customer service help to resolve problems .currently still experiencin problems .i would like to cancel my contract ! rachel was supportive , patient and understanding no do n't have time i have been trying to resolve my incorrect billing issues since renewing a contract in jan 2012 .i have brought these problems to your account advisors attention on numerous occasions and still they persist-costing me , not you , money .until these contractual issues are resolved you are in breach of contract . quickly answered , cs op was helpful , got the information i required + excellent advice and reassurance 10/10 very helpful chap ,who took the time to resolve my issues the man was very helpful and friendly cause basically i got cut off . just generally satisfied with the service i received because everything i needed is sorted so very satisfying thanks resolved my issue quickly n professionally i am disgusted that , in my opinion , xxx are levying hidden and probably illegal charges on their customers .i have complained stating as such to cisas i didnt get to read the first txt msge until i had done the 1st question & therefore misunderstood & gave a mark of 5 instead of 10 for the extremely excellent customer service & communication skills that steve ( from the warrington call centre ) gave to me throughout the whole problem & solution .i 'm so very grateful to steve for being so extremely polite patient helpful & resolved my problem with precision & ease .before i got to speak to steve this afternoon , i had nothing but serious problems with other advisers over the same issue that i had been desperately trying to resolve since contacting xxx yesterday & had .hadno success with & each adviser insructed me to do something that did n't work & thus most of the advisers were impatient unhelpful & even rude towards me at times .none of them had the knowledge expertise manners or experience that steve showed towards me today .he was absolutely brilliant .1 man called neil ( from warrington ) whom i spoke to yesterday , was so rude vile unpleasant nasty & unhelpful that he had me in tears !i believe from the absolutely fantastic service that i received from steve today should be put forward for promotion .i hope that this has been helpful for you .please do n't hesitate to contact me again , if you need to ask anything else .thankyou . i have had a contract with xxx for over 15 years at the moment i have 3 with xxx i have recommended you to both my parents and my sister and the only time i have asked for help you cant advisor was good , xxx deals are not . in the past i 'v had no problem with xxx , since going paperless bills i 'v had to ring every month . tom was ezcellent both staff members that helped me were very pleasent to talk to and didnt in too fast .even though my problem was my phone . service was good polite knowledgable staff problem explained and resolution provided excellent service & quick response inadequate advise which left me with no phone for a further 48 hours . the lad ross logan was very understanding and dealt with problem of my sister miriam had her phone stolen thank him for me i have been a week with intermitent ndtwork .postcode gu51 .i lost ndtwork talking to your agent but was not called back .i still dont know when i can expect to be able to use the telephone service that i am paying for .i will now go and try to find some signal so that i can send this to you .:-@ adviser helpful but frustrated about upgrade date changing 3 times a solution i hope to my problem was produced quickly and with confidence , exchange phone , planned for tomorrow which is quick .the representative in egypt was very keen to be of help .so a good job , hope it fixes my problem . in this instance felt i was n't being listened to and that the adviser hung up on me i always find everyone at xxx 2 give exellent service your mum ; ; )=-c because the girl rhiannay from the call centre was great i am satisfied that my query was answered but the second person was less efficient and friendly than first .i would never recommend xxx on the basis of one call .that does is not a comment on whether or not i would recommend you . your service to me over the last few months has been nothing short of shocking .your service told me one thing today and then the advisor told me it was wrong and a mistake .that is not my fault and the information i was given should be honoured .am tempted to go to the press about it !really pissed off . no she answered all i asked politely and sounded like she wanted to help also when i forgot part of problem she remembered didnt sound bored fed up which can come across sometimes to have internet settings i asked for a usb stick to be cancelled back in november this is my 5th call :( person was able to do what i needed good service advisor very friendly and helpful , however issue remains unresolved . i bought my phone 2wks , went bk to xxx shop as i was unable to receive pictures they tried for 4o min , without success .but your staff was very pleasent .so i will go bk to the shop and phone you from there thanku the person i spoke to this afternoon lacked empathy and understanding of my problem , was unwilling to look at my details and refused to look for any solution .a disgrace and a waste of my time .as a business customer i expect far better from my service provider . to help good service , clear articulation , friendly manner x x i rang for an update about the software update of the ice cream sandwich which the first advisor said she would have a look she came back and put me through to the tech team who did n't have a clue what i was going on about then said about its been delayed due to a problem with my xxx app not working with ice cream sandwich .i am not happy that as a customer running the old software and not being able to get an update on the current situation is bad because when i paid my bill you took double the amount from my bank account .i now have to wait a number of days for the money to be returned , forcing me to borrow money in order not to incur charges for late payment of other bills .this is the 3rd or 4th time this has happened and i have been offered no satisfactory explanation or formal apology .im seriously considering changing to another network when my contract is up . this has been an going problem , and i am still waiting for a refund of money i had a simple query , what were the extra charges on my bill .i was put on hold and gave up 15 minutes later when the advisor had not returned . i have been very very let down by xxx over the past 6 years , continually i have problems and have put in numerous complaints , i find rating your customer service highly very difficult . i gave an 8 because the signal strength here at my home address used to be very good , as of late it has not been .the question i asked your advisor was answered promptly with no hassle or hiccups so deserved a full mark . i asked for the **** block to be removed .called twice .did hard reset .still not unblocked over an hour later .for the record it was not even for **** ! too complicated by text because you continually charge me incorrectly , despite my many calls , recredit verbally , promise to resolve it and then still steal the money from my bank account .i am cancelling my direct debit because your company engages in theft and cannot be trusted .i am utterly disgusted in how i 've been treated , particularly as a loyal customer of ten years . i thouht i was on a package xxx text and webi was told i was on xxx talk freebiewhich is of no use to me customer service wasnt helpful and didnt explain the person who helped me was very helpful and resolved the issue with no problem . assistant very clear and concise .value for money for using phone abroad with vfone 0. will be seeking another provider upon renewal later this year . nobody could resolved my probl very polite lady , no fuss , no waffle , vety clear about what she was saying and advice given , dident contradict herself like many advisers or try to fob u off in one way or another ,sorted issue out in one clear phone call , and sent proof by text of what she had said she had done , feel confident now using xxxphone after being let down before ,many thanks i have already done so i 'm not happy with xxx but the advisor was helpful i have phoned xxx a number if times with the same problem .glad it is finally sorted .hence the 7 out of 10 for recommending a friend . well they hellped me and i love the free calls to my feonsay **** i was given different info than id been given in store i find the store more helpful my fones much needed been with xxx for years its used constantly as i dont have landline bonus bank was good for me as being on my own i cant always top up now its these rewards points i dont have a computer and cant afford as ur advisor said to link my fone to internet i have no intrest in internets and computers id love to c bonus bank back as there must be customers in the same frame o mind as me as she was very helpful . because the advicer was polite and helpful because i 'm very dissatisfied with the service i have recieved and when my contract is up i will never use xxx again after using xxx for the last 12 years satisfaction loyal customer ; problem was unknown to customer service person ; recommended to head to apple store as phone is under warranty and it would be quicker and more personal . no help with high bill unhelpful change in policy x 0not sure how existing poli2 cy can b changed because i been waiting for my pone to resved .but it tuk 3 weeks . customer service advisor was very friendly and helping ....he solved my problem the adviser was very helpful and took the time look in to and explain my query . he was cool generally good service . the girl was very friendly and efficient . 10 very satisfied and happy excellent service i was told i had put a block on the phone when this is physically impossible as i was n't in the country to do so - i take this as an accusation when it is xxxphone fault the response was good but not all information was immediately available to the adviser and i had to wait rather too long while it was found . your advisor did n't help i need a manager to call customer service is always excellent as it was first person i spoke to that helped web site doesnt work most of time or there is always some problem .charges are very high and my bills are huge .thecustomer service ( as the people i spoke to ) was good . evaluation and helping to improve the customer service i got wot i needed .and the customer service assistant had great knowledge to deal wth it . why elaborate when they are clearly good ratings the advisor was very helpful & polite ! the lady was very helpful and friendly and gave a very good impression of xxx ! still not received a call back x cant be bothered to waste my time telling you about your appalling service because i was pleased with the responses from the english speaking adviser excellent my question was answered fully and efficiently .thank you my upgrade date keeps changing and i 'm not happy one little bit as wanted to stay with you but having second forts now very helpful friendly staff , but very slow i was calling to change the date that my direct debit is done and was told i needed to cancel , make a payment then rearrange a date .it was confusing and i found it to be a long winded process of which i am still unsure of how to do .but the advisor was lovely just a good service no a could n't **** off i like xxxs network yes i can , but not to a machine very helpfull person excellent customer service , and a very friendly and helpful advisor . your employee was very efficient i was happy with the overall experience just found the information given confusing as it changed from service person to person over 1.5 hours on phone and 3 advisers finally got resolved but very frustrating .had to escalate it before they resolved it .badly handled , loyal customer since before 1990 ! everything went well and it was a good and helpful service too many foreign staff on the phones .staff in xxx store very unhelpfull ,too busy having coffee & biscuits than helping ( workington shop ) was told one thing a few weeks ago and something different now .we got 4 lines on this contract and nothing can be done , awful . same as always friendly and helpful i was happy with the service i received i rated 10 on all the because the querys were dealt with efficently , i got what i needed with no hassle and the advisor was outstanding i have been with xxx since i was 15 , you offer a fantastic service and i gave 10 on all questions because you are always happy to help with any queries i may have got what i called for very efficiently person was polite and helpful dealt with fine quick , to the point and a text to help me know how to turn a blackberry services off . i dont hold grudges ,send me a free memory card please x . poor service , poor signal quality at home , change of customer details without checking !inconvenience of having to go to shop to now correct my account !poor ! i 'm really happy with everything that happened today and thought the service i received was real good sorry i ca n't operator was friendly but failed to send internet settings i requested for my 2 phones nothing but problems from the start , really trying to get away from xxxphone kind and perlight everything was as i expected , no problems . xxx always forget to take me off of europe data roaming when i ask for it for only 1 month .i have to phone each time to have it taken off of my plan . it was a good service but can be improved not told all the facts i think as a loyal business customer you should be able to structure a deal to suit my needs .also the person i spoke to virtually said ` computer says no` .i thought for business customers you ought to do better . richard was very empathetic to my case and handled it brilliantly , quickly and effectively . cause was on hold for long time and never resolved my issue helpful ,friendly .polite and knowledgeable the reason is because the lady was so helpful polite and very friendly they dealt with my query promptly , efficiently and to my satisfaction ...bravo good service provided i phoned for advice on how to cancel two dongle accounts .i was given reference numbers and told what to write in our email to xxxphone .we wrote and then received a webform response from jonika requesting more information .something as straightforward as cancelling one element of our contract with xxxphone is being made unnecessarily complicated .my question is - is this deliberate so we end up paying another month of charges ?if so , that would be unworthy of your company . i wanted to cancel my mobile broadband and thought i did so last month but was still charged this month , so i rang and the woman was rude and un helpful and told me to send an email which i had done do last month and still had to call .the service that i have received from xxx since the upgrade had just be poor and would n't recommend xxx to anyone at this present time really plesant and i understood instructions they were clear and precise that 's four questions ...... do n't waste my time rubbish service ca n't wait for contract to expire so i can change as no one is willing to listen ! 5 that 's my opinion on the service i was having problems topping up with my registered card and the lady i spoke 2 did it immediately 4 me . i had to call few times to complain !first i have been promised a deal but when called back been told cant have it , then they did not sent me the sim card and honestly lots of little mistakes which are a waste of time and energy ! ! ! ! ! i was happy with the service when i rang last month the problem was not dealt with properly .lady today told me exactly what was wrong credit my money back and dealt with the problem the overall help was good .... but my settings message has not come through yet 2 because i was happy with my answers i was giveing and i could understand what they was saying to me and yes im very happy so far problem not resolved i still have no internet access the young lady i spoke to lucy was very helpful and answered my questions in a clear & concise way information on xxx websites are misleading , your advisors can not resolve the case , whole issue is taking so long , respond from customer services email is disappointing ... thank you resolved issue politely and easily , knew what they were talking about , unlike the person yesterday who did not appear to have a clue . the man was very polite and helpful just good all round customer service . the final rating i gave is because i got cut off twice to your customer service centre the advisor was very helpful did n't feel like any resolve was made been a long serving customer and have 3 phones with u and would of appreciated more help you told me to happy with overall query , but unable to rectify problem , need to contact again . he was a very nice young man quick to speak to someone .easy to understand and very helpful . i have had a bad experience with xxx of late , and i am seriously considering leaving , which is a shame as i have been with u for many years and have always kept with xxx . we have been paying full charges for less than half the expected services they could n't answer business questions as the expert had gone home i 'm not sure i 'm not to keen on the service so i just gave mostly 5 's thanks great service an problem quickly resolved . lower than i would otherwise give as i have not yet recieved the settings/config text i was told i would recieve i called and the girl said the issue was fixed .and its still not fixed . . need to call again tomorrow was just very good today . called so many ppl but no one helped me only forida helped .ur customer service is vry poor .thank u my matter is still unresolved 8 days 2 fix a network fault .all contacts wiped on instructions of your staff. no return calls from rio or supervisor although promised .57minutes on this call to you and still no resolution.if i ran my company like you do i wouldnt have any customers left if continue niether will you ! the woman was very polite and helpful you said 3 questions that 's 4 9 because customer service is always amazing with xxxphone u alway ask for feedback and it never changes ova 18 thing is a bag of **** happy with service overall good service always careful of what i recommend to friends gentleman very helpful and answer was what was required no 8.quick service ,7 been a customer for long time with few lines was not offered better deal had to ask ,9 advisor tried to be helpful as much as he could very polite . they resolved the problem but i had to call twice as they seemed keen to get you of the phone rather than confirming that the answer they gave actually worked . i not have answer for my questions and nobody help me . very helpful staff , as usual . good knowledge and advice yes the lady i spoke to was very helpful with my enquirey and managed to sort out my problem .thank you for your concern as i value my custom with xxxphone . asked question .got answer quickly no fuss query sorted quickly & easily .v polite operative the phone myself and husband updated to keep having sporadic problem 's even though phone has been in for repair , still freezes and has headphone problems too .xxx just said repair again ! ! !a replacement phone would have been helpful ! everyone kept passing me on ...its annoying ...totally annoying ! i 'm just fed up of not being able to use all the functions of the phone , having promises and arrangements not delivered on , sitting and waiting for things that do n't happen .steven dealt with things well and went very far to turn things around but still sat disappointed the reason for the rating 10 is because i have always benefited from xxx services and i think it 's the best network provider in terms of customer services signal and deals eg freebees weekend calls , the reason for the other savings is i have n't yet recieved the settings for internet and mms efficient service your policies are contradictory i was pleased with the way my call was dealt with also how you realise my phone is important to me and you made a big effort to get me a replacement as soon as possible advisor was very plain and clear and understood what i was saying am not happy with the outcome handling of the calls was good , however there is misunderstanding of communication internally .for instance , having to ring a department twice because the new advisor has n't taken notice of any notes written down previously on the account for a previous inquiry . you cocked my contract up it 's the 9th call i 've made to fix the same error , and my business is losing money through xxxs incompetence . i have been with xxx as ,a contract nearly five yearsand always , get good customer service aswell as being prompt and trained ,well in there jobs i also had 02 an 3 but was never satisfied with other ,networks . q1 i rate xxx as top mobile provider great coverage good customer services and advisors .q2 as helpful as the advisor was i was still unable to confirm my payment re fone bill q3 the advisor was as helpful as he could be and was most virtuous as are all the v/fone staff i have dealt with she was helpfull . the advisor was brilliant .but the problem hasnt been fixed when i was told it was the second lady i spoke to sorted out my problem v well , so i scored her ten no its too much to write and i 'm still waiting for my code to use my number with a different company the phone call answered what i needed to know but not happy with the web site did n't take long to complete the call/place order .got what i wanted and delivery quick problem was n't solved ! amazing adviser great service and very helpfully the lady was very helpful and was able to give me the information i needed to sort the problem very good company xxx has always been excellent with their services and have shown to improve each time .the complaints are handled professionally and i am very happy about this . i 've been a xxx customer for 13 years .i am disgusted by the way i have been mistreated and misinformed during that time - most particularly the last two years .i 'm going to the papers and watchdog but you may as well get right of reply .on two separate occasions i have been misled by your operators into forgoing insurance .is this because insurance does n't make its way into xxx 's pocket , perchance ?is it because xxx makes a nice packet through its ebay page ?no one , but no one takes advantage of me .if you wish to discuss this before i take it to the financial ombudsman and trading standards feel free to call me .otherwise , repent at leisure . good service customer service dealt with the problems i raised efficiently .however the issues should not have happened - why was my online account deleted , and why was my phone disabled for international calls .not good very good service .got exactly what i wanted .thank you the woman was very helpful but i wo n't know for a while if it has worked because no body cud give me the answers i wanted and they never checked my notes very please with the service , was all sorted with just one call !thanks thanks too i 'm happy and thats that . opion efficiency and knowledge and not racist in any way but i spoke to british speakers and it wad s lot easier , thank you . this is an annoying questionnaire . very happy with service that i got i 'm found the whole service them that i received very helpful and very they 're organised and that 's why i 've been with xxx for 15 to 20 years now thank you very much the advisor was very helpful and polite and resolved my issue very quickly solved my problem quickly and efficiently thank you on going problem with direct debit since dec still not sorted .nothappy could n't resolve problem and had to go back to source of purchase but staff pleasant the customer service is very limited in what they can do .they cannot do simple things and xxx takes security too seriously .i am willing to elaborate further if you send an email and not text - but you may not like the comments you get back . i could but wont waste my time u r losing a customer of14 years i said no survey and then get this listen to your customers the call was picked up quickly and transferred to second line without any delays . cos xxx are cons pricing structure is misleading and sets out to trick customers .it 's like being the victim of a con . polite and helpful staff very knowledgable and helpful i could not hear clearly or understand the assistant who answered my call so did not proceed . i feel your advisors need more training in technical issues .it is all very well trying to solve a technical issue when you are not really up to speed on the subject no in the main it was due to the outstanding customer service provided by darren whittaker , who was professional , helpful , understanding and solved my complex situation .he really deserves high praise . excellent service if new items break ,then the retailer should sort the problem with their supplier - especially as i will pay you 700 pounds over the next 2 years get a manager to phone me so i do n't have to keep going round in circles or read some of my many emails or perhaps look at my history ie do your job i rang up to get my problem sorted and it was done very quickly and in a very professional manner .thanks there is not anything to say .adviser was good answered my query .and that 's it . i wanted a block put on internet on one of the phones on my account ones limit is reaced told you dont automatically do this why not the chap i spoke to was very helpful but it took longer than i was told to get my signal back causing a lot of inconvenience :-) the person who answered my call was very professional courteous & polite & it made my query extremely easy everything was dealt with quickly and efficiently the guy on the fone understood my situation and helped resilve it .everytime i spk to the team rhey are all helpful . done everything i asked very quickly . i 've had a nightmare since switching to one net , the advisor today was excellent , listened to me and actually helped .if all the staff are as well trained as him i 'll be a xxx customer for many years . just generally good service . no i ca n't , too angry ! ! good service no time just good got answer i needed not happy with service that i am getting paying a lot of money and not getting what i pay for bills have never been what they are ment to if i could end contract i would and take my business else where the adviser was ok who i spoke to but do n't like the hassel and inconvience that 's this is causing me fantastic service from the girl i spoke with .x very efficient and reassuring .no nonsense solutions to my problem which i felt resssured by . no further comments advisor very helpful dunno no all questions and requests dealt with very well bought phone as service re terrible samsung h 1was bad which is why 1only got 6 .re mistake on tariff first advisor not helpful and did not believe our problem .advisor today was efficient effective and please thank him . 10 i have contacted you three times to report a faulty phone ,each time i get passed to another operator , the issue still has not been resolved , and i have to call customer services again tomorrow , i do n't have the time to keep messing about like this . good customer service and i get very much help thank to .xxx i rang xxx with specific questions , they wer answered 2 my satisfaction .when a customer is satisfied the marks should reflect that . 5 = xxx are rubbish with my bill , been over calculated twice ! 8 = because i was told how to do what i wanted it did n't work but it was a great help and 10 because save told me how and what i needed to do and was very polite 9 3 xxxphone items in house but unable to get wifi until tomorrow no sorry ive just spent ages in the shop telling your employers about it , i am not happy ! do n't have the time you take money and do n't give a **** about the customer ! my query was resolved satisfactory conclusion problem not resolved operator could have been a little more forthcoming in the conversation .there was no smile in the voice ! did n't get anywhere with the advisor .was told in xxx store pontefract to call customer services who would sort out my query .i did this and he was n't very helpful at all .did n't explain things very well .all i want to do is be able to look at my bill online which i ca n't do .i am down as a business user which i am not .last month my bill was nearly twice what it should be and i ca n't find out why ?i got swindled into signing up for another 2 years with xxx but it will not happen again . everything was fully explained and was called back when i asked the advisor too !also got a good deal at the end of it there is no need to send a reasonable reply to the automated questioning system , this only adds to the expenses paid ultimately by customers . appropriate way of dealing with my query . good customer service , good advice , all questions answered , easy 2 understand operator good service very helpful and curtiss staff good service and signal ,prompt texts ,sending and receiving . the advisor did n't seem to be in the mood to talk .i did n't get the vibe of wanting to help . switching 2 02 all fineadequate service . my very bad experience my problems was delt with straight away to many levels of automation to go through and hate being on hold ! ! ! the call was handled exceptionally well considering we had signal problems , we dealt with two issues on the one call and the adviser was very efficient and friendly .we thought our issue was going to be a big problem but it was sorted rapidly .thanks to jill : ) excellent service from xxx as usual bad customer service advisor very pleasant .however i was ringing to ask roaming abroad to be switched on .i wondered why i could n't use my phone abroad in the past .why was n't i told i could n't use it without calling .apparently you have my business partner as the bill payer rather than our company and so you wouldnt handle my query to switch on roaming without a call from him .however he is not contactable tonight and i fly to bulgaria early tomorrow !you will not take my instruction yet you delivered the handset to my address ? ? ? good response could deal with enquiry despite written consent i was really worried about my account being overdue and the advisor i spoke to was really helpful and really reassuring that i would not lose my service and that everything would be fine .happy days : ) my problem could not be resolved .the person i spoke to was unhelpful .this company is horse **** !and was told the upgrade department would call me within 48hrs but it 's now been a week and heard nothing .useless jobs worth twats . good quick no fuss service .veryhelpful.thankyou . i have so far had absolutely disgraceful customer service from xxx in all areas .just one thing after another !i wo n't let that rest and will not advise anyone to sign up with you .the reason for my rating was that this agent was straight and honest with me .i am still going to cancel but at least 1 agent there has some decency .how your agents have jobs is beyond me . .i would have been sacked for that attitude without question .you will lose customers because of this i promise you that .even if i only stop 50 .and trust me when i say i will lose you customers , if only you knew what i do for a living .you are going to have to fight hard to keep me as a customer but i bet i wo n't hear back from this .... ...you said three questions , not four ; tut-tut excellent customer service due to being listened to properly , treated like an individual + dealt with 1 person who genuinely wanted to help . iv always been a xxxphone customer ova 15yrs ...an have never had a problem . . thanks always being a good service precise and to the point .advisor told me all my options and i was able to understand what he said . a first class service .all questions answed in a polite and informative manner .thank you . constant misleading information advisor dealt with my problem quickly and answer my questions very well and also gave me s solution to the problem that i wad having with my phone .plus he was helpful and lovely to talk to so ca n't complain . no i have explained in the messages that overall i was satisfied with the operator and how my enquiry was handled .i am disappointed that it could n't be resolved satisfactorily .i understand your policy and i have taken the matter to north wales police to try and prevent fraud against the person who owns the xxx number on the fraudulent document i received today i found the advisor very professional and keen to help !she resolved my query quickly and efficiently and also has good customer care skills !very satisfied customer ! satisfied friendly , prompt and efficient from the adviser , gillian x because i 'm not satisfied the man at the end of the phone was really good and i got what i wanted and more so thanks ! they knew what they were doing , sorted the problem , phoned me back , i could understand then clearly and they were patient well pleased because i could understand what was being said .very clear . cause the customer services ladies natasha was helpful and checked things for me friendly and efficient response to my questions .very good .spoilt only by the terrible quality of the xxx signal in ec2 - this is a constant problem where i live . friendly & efficient fast and friendly service never gave me and reasons to change my mind genarry brilliant . good customer service friendly and efficient the guy was verx helpful an checked all was ok an he spoke clearly . but i still have n't got blackberry messenger yet the adviser understood what i wanted , activated what i wanted and phoned me back with extra info . efficient service ask my questions were answered in a very quick manner . overall i was satified with service and my query dealt with efficiently awful cusomer service good service .job done quickly . the service was good .sx adviser came across as a bit condescending and a bit smug when i asked about changing tariff down a reasonable question i thought as was unaware i was unable .left me feeling quite irritated .also when asking about ipad bill it was not explained when buying it that i would pay 1 and half months so it was an unexpected additional cost to my bill . can't get thru to talk to someone computer system crashed .1st advisor redirected me without handover .2nd adviser ery helpful . no the service was what i expected on q2 remains to be seen if issue is resolved or not the advisor was nice and polite and tried 2 help as much as possible , however he has barred the internet off the wrong phone .i asked for it 2 be barred off the samsung and he has barred it off the htc wildfire instead .so i 'm no better off really , infact i 'm worse off as i am still being charged for the internet on the samsung ( wen i 'm not even using the internet ) and i ca n't use the internet on the htc . 10 the lady that sorted out direct debit 9 allso to lady handling call 8 to xxx you can do better never ever been able to view your website to may my bills an to look @ what you are offering on yer website new phones etc . good fast polite reception from the member of the xxx staff that answered my call nd delt with my reason 4 calling my problem was sorted quickly and successfully . had to get info repeated as was a bit fast . 8 because this is the second time i have tried to cancel that number .the two 10 because the handler seemed helpful and promised a letter would sent to confirm it all bcz today xxx customer service satisfied me n resolve my query that would be 4 questions not 3 because you didint help me with my riequest that 's why i 'm happy with customer service but i ca n't still log on .and i am very unhappy with my bill in this month . i was pleased with the service i received and the outcome of my call . quick , concise , fair and friendly , describes how i always find xxx .one of the main reasons we have been with you for a number of years . call was answered within 2 minutes and operator was very helpful my enquiry was very simple , i got the answer i wanted without any complications and i also gained authorisation for my contract . 3 questions only ! the girl i spoke to was very nice but i think she was new and did n't fill me with confidence .i also have a problem with my company account phones in that they do n't receive emails abroad ( even the isle of man ) !and nobody knows why .other companies receive them and patience is wearing thin .if we do n't get this resolved i think the directors will want me to go somewhere that can provide the service . i requested that settings for internet etc be texted to my nokia e63 phone yet they never arrived , and the call cost me 25p . the operator was very understanding you asked me to rate my services i think i was mis - sold a service and your telephone service was unable to help and told me to send an email instead needed to get help with blackberry and department was closed .overall i find everyone very helpful and understanding advisor very helpful .unfortunately my phones are on a corporate accounr and they were closed . helpful sorry no continuous menus , quick pick up and 2 agents amended 2 account settings in less than 5 minutes .perfect ! was given false information im a previous call in jan which has resulted in bill being higher . i was simply satisfied fab customer service , empathy and willingness to help love the network bar none the business top carrier because she sorted out my problem with extreme efficiency and she had a very helpful and sympathetic manner , wish all your advisors were like her ! terrible .you left me on phone for 25 mins never came back , and never returned phone call .and put me on paysugo which i didnt want .i am not happy call me no time for that .sorry i ca n't send or receive mms messages .after 6 calls and various different advice i 'm still no further .my daughter has the same phone with o2 who sorted this out with one 5 minute phone call .i am seriously considering cancelling my contract and moving to o2 . the information supplied by the the advisor was incorrect and the information supplied on your automated message was incorrect which are both conflicting and of no help what do ever i have no hesitation in leaving after being a customer for approx 18 years now ! ! very helpful advisor , promote him ! as always xxx gives great customer service and deals with my enquires quickly and efficiently . ash who took the call was really helpful , only negative was your system froze so call took longer than it should have done i put the credit on my phone like they asked so they could take the 5pound 2 set up all the settings 4 my new blackburry wi my old one brakin i needed 2 send emails 2night after been on hold for ages u cut me off sayin there was an emergency but then i tried 2 ring back u was closed .so i 've wasted credit 2 ring u 4 nothing and now i will have 2 so the same 2moro .why put people on hold 4 ages cut them off and say its an emergency when its just because u was closing very very poor customer service customer service listen ! awful service . the advisor did not help just said its a software issue but 5 mins prior she told me she did not know about the phone i will not be upgrading on xxx and i have 3 contracts with youselfs thanks for nothing ! ! ! ! i am not computer literate and have no intention of becoming so i am therefore penalised and unable to access my account which itemises four phone details .i requested the details to be sent by text seemingly only the master phone account is available although i pay all four bills !i therefore have dictated an email to be sent terminating one account . because they where so helpful and very polight the assistance cld not help me untill tomorrow and i needed assistance now i have had 7 blackberrys now all did n't work and had to be sent back .the customer advise did n't want to help .was n't very helpful did n't even attempt to help !not a very good service! ! ! ! ! good service very helpful lady we spoke to , hassle free , very polite . never resolve my query ! customer services were closed overall ur company is good but i do like orange because they were very helpful . terrible service with expensive plans will be calling for my puk number to switch tomoro i take offence at being accused of ranting i am trying to answer your q honestly as a long standing loyal customer i was n't happy with the offer they gave me on what i required x no one was there to answer my call and it wont let me have iou 8 happy with the call i made on 21.3.12 .dissatisfied with the wait for replacement battery for c301 bcus i 've had u since the year dot and have had no problems ayet so keep up the good work , did say these txs r free didnt u , byeee did n't get wot i needed where to start ?rude , uncooperative , challenging customer service skills !network is a joke ! excellent service the reason 4 them would have been higher but u have not soted out my internet yet witch shound work iv been asda 4 years no probs .good prices .nice customer service . good and rapid response from your help desk . overall very good customer service lady was very helpful and with in a few minutes everything on my phone was fixed excellent efficient service 0 reasons is just the way it goes the op was help3ful but did not sort or cou5dnt sort .confusion cos i am asda not xxxphone i have never dealt with xxxphone .thanks no a clear explanation because i choose a random number good - phone was switched offbad only another department can tell you if it has been used .it is the most obvious question and in a time of stress you do not have time to edit while calls are routed and not answered swiftly . because the manager i spook to was shouting at me and then put the phone down on me i work from home and now for over a week there is no signal , your office tell me every day it will be complete that night but never is .will i get a rebate ? initially it took me 4 calls to xxx to find out that my blackberry account had expired ?not sure why ?the 4th person to deal with my problem saw it through till the end and would not give up until it was sorted , she was excellent & very professional .les meyer i got straight though to the i needed i have been with xxx for about 14 years and every time i have had a problem it has been resolved quickly and courteously . i phoned for settings and they never came but the girl on the phone was very nice just good all round customer service with a friendly advisor you always help me out , many thanks : ) no reason .that 's just it . got my answer really quickly and politely . i was very impressed by the superior customer service the representative gave over the phone .all questions answered professionally .very pleasant and easy to understand .i would recommend xxx to anyone .thanks for your service .phil the lady who helped me ( carol ) was fantastic - so efficient and no high tech unnecessary talk .she called me back straight away when the line cut out and then twice again in the day to check that everything was working properly .also the man who recently sorted out my upgrade was equally fantastic and helpful .very unlike other services .am glad i did n't change networks .many thanks .no problems just need to keep up the good service do think my contract which is 2 years is a little too long and would like to upgrade earlier as i 'm a valuable customer . they just do n't seem to care about our problems n do n't really help us that much was happy with the responce from staff member i asked about most expensive call items to understand a high bill ( could n't get online bill ) .one call to us was gbp 40 on a sunday afternoon for 20 mins . ! ! issue resolved but quite difficult to under stand person on the phone i was fully satisfied . because i specifically rang up to see if i could port my telephone number , clearly explaining the situation and was explicitly told that i could.then when i rang back to action it i was told that i could n't - resulting in the loss of my mobile number .if i had been given the correct information at the start i would have been able to take a different course of action . helpfully but roaming was supposed to be taken off the phone before good service you have n't fixed my problem an deny all responsibility ! the lady was very polite bnd i was very satisfied with the service they deserved the ratings they were worthy as a xxx business user i expected far more than the standard call centre response when i contacted you for support .how foolish !needless to say , unless there is a satisfactory resolution to the current problem i am having , we will be left with no other choice than to explore an alternative service provider .if you wish to discuss this message further , please do not hesitate to contact me .i use the term loosely , polite well trained people .always helpful . problem was quickly sorted now now was treated appallingly and will be leaving xxx a soon as i possibly can .you cheat money out of decent genuine customers . any problems i have had have always been delt with to my satisfaction excellent operator . well i need to get on the internet yous said it would take 24 hours but i havent getting the text yet the man i spock to was very helpful and nice top class service for a change ! your staff are really friendly and efficient and the call was dealt with quickly and efficiently my problem has not been resolved overall excellent service , thank you . very bad , customer service , was rude , and ignorant .would n't listen , or willing to check details about this problem .had to re ring the company to get through to solve the problem .which was dealt with in the proper manner .and she was helpful , and polite .if i get anymore trouble with this company i will move to a different phone provider , as i have had troubles 3 times already . good service an pleasant manor unable to fully answer my query re use of phone in japan terrible service on 1st call necessitated next 2 calls .4th call was about something else .was n't able to give useful ratings on your questionaire because several calls . my phone worked fantsticly now it does an i get no help all very good no my problem is not yet been solved it was good q1 is for many reason like lack of compassion , and it seems like you care more about money than your customers , i have gone recently blind and cannot use the phone or work to pay for the contract and after after explaining this it 's like i 'm being mocked by you ` well you agreed to the contract you have to see it out ! ` no sympathy .the person i spoke to said he had spoken to all the other mangers and no one will give me a free cancellation .i am a loyal customer to xxx who have renewed contracts and in my last bill payed well over the agreed contract , and had others join you i was told 4 tes over the last 8 days i 'd get a call back from a operations officer and still have heard anything the lady was very helpful and resolved my problem x very good offer and the customer advisor and shop assistant was very helpful .never would have chosen this phone very old fashion do n't like change hence my high rating . been with use for a while have 4 contracts and have had great service especially from your argyle st .store in glasgow calum fantastic service from him in argyle st all of my questions were answered .representative was friendly . because xxx phone is fab all the staff are helpful victoria was very helpful but options on 191 kept knocking me off .i had paid the bill but had not been allocated correctly . prompt courteous correct . call handler reasonably helpful but issue not resolved .husband has contract phone no issues but the three of on payg cannot make or receive calls or texts in the house .had no probs until about two weeks ago so seems to be an issue here .something is causing a problem ....if not resolved we will all move to a different service provider .an unhappy customer . because they are so helpful and very considerate because the customer service advisor was extremely helpful & sympathetic regarding my enquiry false information good call thanks 7 yes can u book it good service u said three qustions all was sorted fast and effient not happy the way i mested about pleace ring me i wlll tell u hevery thing i have try to see my online account for the last 2 years and it is impossible .always saying that there is an error or that somebody needs to authorized something and the only solution is register again after i do n't know how many times .the error keeps happening and since the bill is paper free i have n't be able to check my consumption at all . i rang two weeks ago to find the reason why my dongle was not allowing me to connect when there is a signal .today i was kept waiting for the technical team to answer .i had to abandon the call .i waited far too long !in the meantime i cannot connect with a dongle which was specifically bought for the purpose of allowing me to use my lap top when i am away from home .hence a very dissatisfied customer ! satisfied i temporarily got the same phone model back in exchange of giving mine away for repairs .never really had any problems with xxx , couple of the call centre support , have been pretty appalling , just have to find the right ones which you trust in .the man that helped was very useful , got it all sorted instantly , the man before was clueless , telling me to take 1 of 3 options , to pay a certain amount now and so on .never the less , would definitely recommend ! i was really happy with the prompt answers tiny query - it was one of the best bits of service from xxxphone after some dismal times i thought the operator was very pleasant and no question was to much trouble for her too busy at the moment sorry . . the lady dealt with my request , of changing direct debit instructions , very quickly and efficiently .so much so , i 've mentioned to friends today how well i was dealt with . good informative rep. all ok i think someone from xxx needs to contact me urgently to discuse matters .thank you stephen holmes . i was pleased with the operator but not with the out come having been a loyal customer of xxx for over fifteen years to be told there was nothing that could be done and that was it was not good particularly as i can get a better deal with another provider ! ! ! ! ! ! excellent service ! no one actually got back to me with a solution and i was given the wrong advice in the first instance . a very helpfully member of call staff & understanding good helpful service i feel the customer service is constantly lacking i thought the adviser was very friendly helpful and polite operator pleasant. . dealt with my query quickly , offerd options to customer .i have had no problem with xxx .keep it up guys ! i wanted a particular spec on a phone upgrade but the sales rep did n't clearly spell out what i was receiving so i ended up receiving a product and having to swap it for a higher spec.other than that it was a very good experience , quick delivery & turnaround , i did have to ask what was included on new tariff..again would have been nice if he detailed each item so i did n't have to ask .but he seemed very pleasant & willing to help . i am not happy with my phone as i ca n't call sometimes , and if someone phone me , i ca n't understand anything they are saying ! ! very frustrating ! ! ! good helpful service . xxx are very helpfully when i ring them always polite and well spoken they are the best i guess it 's a bit more of a struggle for a 60+ to adapt ,god i sound like my father regards paul all questions we 're handled well by the advisor but still do know what caused the problem in the 1st place you have exceeded your 3 questions yes but u 'll nd 2 call me . at work at mo 2 i gave these rating because , on 4 different occasions , you have replaced my broken phone with another broken phone , your repair staff are stupid ,useless and i think do n't have a clue how to repair a phone .i belive broken phones rejected by other customers are sent out incase other customers like them .i will be leaving xxx after my contract all thou i was asking a lot questions , i thought the agent was very knowledgeable and polite , and gave me all the answers i needed .i just wished every time i called i got the same lady or some who give me the same service .i do n't call often but when i do this is the service i want .keep up the good work . great service , answered my concerns quickly and properly an called back when my signal was lost . service was good but did n't help much to resolve the issue although tried hard to provide what info they could . every effort was taken to resolve the problem with utmost curtesy i somewhat felt that i was in a ' little britain' sketch - ` the computer says no` .i would be happy to discuss further if you would like to call me . your call centre rep offered to resolve problem i had accessing online bills .i decided against changing password so problem not resolved .but xxx answered call quickly and in person , and the person was helpful .that 's great customer service . becuase the adviser was inpatiant said right i gota go ok she did n't stay on phone till all was done only had to wait 2min lucklie its all done now poor service i have been told a number of different things by diffrent people and my issue still has not been resolved always get problems solved right away , very friendly helpful service x : ) angry i have to pay extra for blackberry internet but the lady was poilte this person was one of the only times that i felt that someone professionally trained dealt with my enquiry efficiently .this is a rarity with your call centre ! i should never needed to make the call - staff member at tottenham court road who took the phone from me does not seem to have processed it correctly ; the same person sold me a monthly contracrt but somehow put it through as an annual causing me more hassle . they did not know how to help me with my phone .i found the answer out after hours researching on the internet my phone was supposed to be delivered to my work address today , but was delivered to my home address on friday . i am still waiting for the promised email . good service .very helpful . no i was pleased with the help i received today , have always used xxx over other network providers and would recommend to others im having trouble saying my bill as i 've resigned from my job and they could n't do anything until the bill was over due v satisfactory call the lady on the phone new exactly wot i needed to do and told me immediately she could not have been more helpfull . on demand excellent customer service i was fully satisfied with the information given quick and polite thankyou . nice fone matter ... was not satisfied issue resolved excellent service v helpful . i was cut off three times and transferred through to the wrong department twice .i had to explain the reason why i was calling to each individual .in the end you were not able to offer me any help in relation to the sure signal and have referred me back to another provider , who had already referred me to you .i am no closer to getting the problem resolved and have found the whole process a waste of time and very frustrating . no x the adviser i spoke to last was good .the adviser before him called amil was awful and accused me of lying 10 was satisfied that my query got dealt with quickly very satisfied very helpfully person because your taking to much money and not paying it back cause i changed from 02 to xxxphone thinking it was beta and its not yous would n't put a pack back on for me ill go back to 02 expensive call rates no radley savory was a very helpful salesman . wanted to know how i can check my internet use as it is very high .limited to help with such a request .i think it might be updating my apple mac .i have never used so much gig as this time and was and am very concerned as the costs of over running are very high .i have no land line but am moving soon and wanted to know if there were and packages to meet my needs .she did her best but help seems limited .went to the local library to use the internet ad too afraid of high costs feed backs from my personal views i have notice from my experience when needed your service . xxx overall is a good network 2 b with i was sold two sim only cards to add to my contract ( for my sons ) .we had a really tricky and time consuming few days trying to switch over the original xxx numbers and activating the sims .in the end i went to a xxx store . the adviser wz very blunt abt xxx not having any options available for me .usually they say they r sorry they could n't help but ur adviser wz very abrupt . advisor could not give me a straight answer . because the advisor was efficient in meeting my requirements . you take far to long to answer calls .i have a business to run and dont have time for you to push me from one department to another .i then end up with someone with the commonsense of an amoeba .on other occasions your company has been found lacking .i 've had an account with you for nearly 20 years and feel you 've become complacent .my contract is due for renewal in october , maybe i will go to another company that values my custom more .oh and btw , the phone not ringing problem i solved myself which entailed rebooting it , not rocket science !the problem of intermittantly not hearing me has n't .i await your reply .simon rhodes to resolve the issue its a bit technical and i am not very technical minded . disappointed delivery was n't made today as it .should have been the guy was really pleasant & helpful ,and arranged a new phone once he had tried all options to fix the fault . good service i did 'nt have a clue and very grate full 4 your help . yes i .still have the problem because of my phone because u asked me to . 0 never convinced xxx really cares if i stay or if i go but advisor that took my call today made me feel like she really cared - do n't train her personality out of her.... ! : ) called 4 times in total .first 3 of my calls were routes to a non uk call centre .they did n't speak very good english so did n't understand my problem .and i found it difficult to understand them so i hung up .finally on attempt 4 i got a uk call centre and my problem was sorted .i hate non uk call centres .i left my bank because of this reason and it will be something i consider at contract renewal . i was phoned by someone from xxx saying i could upgrade and we discussed a cheaper package but when i called 191 as requested they told me that i was not eligible .one hand not knowing ...... just thought they were polite , listened to the issues explained what they could do , helpful to the point they could b , and apologetic i have been .with you for years .and never had a problem so would always recommend you the service received from customer service was good phone .answered quickly and person .spoken to friendly and polite unfortunately my request to send new phone settings not met needed a second call still not met unsatisfactory fast and efficient response to my call .however the person did n't seem able to access the information related to the incident . always very friendly and helpfull even though i have been making late payments do you plan to help customers with bad feedback ? 7 needed a new battery , none in sock but adviser very helpful help the 8 is because there are a few bits on xxx crash .the 10 is because my problem was solved immediatly .the 4 was because the person who helped me did n‘t seem too friendly . good service change of 'attitude ' on xxxs behalf 10 it is 2 complicated 2 exp by txt i would rather spk 2 a rep wrong information given !store confirmed that i have been charged wrongly and advisor over the phone denied it !awaiting a call from a manager and will make an official complaint normally when i arrive in germany i get a text giving me all the information i need .i have n't had one from xxx .plus i was displeased i had to pay to top up ! iwas happy with your staff thankyou because the person was good , why else ? ? your member of staff dealt with my problem very efficiently 1 he spoke english , a bonus .he did n't manage to resolve my problem , but he put a lot of effort into finding me someone who could and he was polite .i would say an asset to xxx . the assistant in yr technical team was helpful and patient whilst clearly knowing what she had to fix on my phone . answered call quickly ,polite and efficient good service , polite staff member and problem was solved within 5-10minutes of the call very helpful and efficient because i had to phone back twice as i was cut off ,no one could help me with my query ,the details you have are incorrect and i must have had to repeat myself 4 or 5 times and it put me in a horrid mood all day . the questions i asked where answered politly and quickly . check my records ,xxxphone is not customer friendly .and useless . the customer service agent was good , the technical agent was terrible .no concept of customer service . lisa wos fary nice the adviser was able to answer my query promptly and without having to put me on to anyone else and i know what my options are regarding the query i had . i asked for a much cheaper monthly cost and was told that you could not do it .i find it surprising that your many competitors can ! no reason just answered the questions after many useless phone calls finally got through to someone helpful - not the usual xxx service a lot of trouble over last few weeks ! was satisfied with call because i have been lied to by your company .if you listen to the phone calls you will be able to hear the lies ! ! ! ! will be leaving asap ! ! ! happy with service first class service welshroots @ukbonsai.com 9 did n't resolve my issue , rude , disinterested , treating me like a moron call me and i will explain i find your overall service to be extremely poor already answered questions the young man i spoke to was very polite and helpfull and think he did his job very well .: ) my problem has not yet been resolved and nobody has had the courtesy to either call or even acknowledge my email to confirm that my complaint is being investigated .all in all very poor customer service .first time i have had to complain in many years as a customer .let us hope this can be resolved and we can move on ! because they fixed my problem kept getting put though to wrong place on hold for 20min assistant was polite helpful to the point & sorted issue quickly & easily my phone is broken and needs swapping for a new one .it is still under warranty so i dont see the problem .it can take up to 3 weeks for a repair so what am i supposed to do without a phone for those 3 weeks ?in the past if i have had a faulty phone , its been swapped straight away .i have been with xxx for a long time but after this episode i will probably go elsewhere once contract is up . its always good service .thanks i lost my mother in law and had a large bill .xxx were fantastic .to add to that i 'v recently had two anurisms n a brain heamorage and altho i cudnt get to my fone to use it , u only suspended my service cos my bill wasnt up to date .as soon as my daughter foned to explain and sort my bill out u were wonderful again , thnk u x when i phone u r always helpful i am still waiting for my phone to be unblocked as its silly why its took 4 days and counting good service xxx messed me up from 9th jan 2012 wen the sales lady sold me the plan .....i am a new customer registered on xxx network on 14th feb , i have reported xxx to ofcom even b4 i was a customer .... i was told to buy a freebee pack by xxx as i had a new phone so i did but there is no 3g in methyr tydfil town center where i live and i am not on my own what a waste of money me and my friends will be looking at networks that has 3g in merthyr town and it will be bi bi xxx your loss . since up grading my phone my bills have gone sky high as a result i am now thinking of changing phone companys i have been a customer for a long time and feel dissapointed since my up grade ! the customer advisors are no help and after putting a complaint in over a month ago i 've heard nothing back he answered my question quickly and without fuss . good service not great though because it took time to get to speak to an advisor able to speak to a very helpful lady who solved my problem it gave me everything i wanted , i was very satisfied great service , no problems . the lady i spoke to was excellent and has hopefully sorted out my problem satisfaction . i got what i needed from both jody and lorraine so i am happy very gud service dealt with problems efficiently and understanding because i know what i 've been getting but was told i was wrong even though i was right find xxx the best and have been excellent with me and my account thank you very profesaional and helpful . very polite & helpful lady .excellent telephone manner . quick .polite and curtious .thanks because i had to phone 3 times before i even got any real ancers and they still did n't corect it and i would like it to be so untill then my ratings will stay the same the man i talked 2 on the phone was very helpful n very pleasant on the phone i have no worries about being with xxx very helpful staff ,both in the shop and the call centre .wanted to sort the issues out rather than trying to avoid get a solution to the problems .well done since a fraud was committed on my account , my bills have been inaccurate each month . yes the person i dealt with was very helpful and sorted things out for me no more txs please im trying to watch the darts >o the problem hasent been sorted yet i still car n't use my dongol excellent service good seruice further to my recent complaint to xxx . honest service mis sold information when updateing my account .very disapointed and will be closeing account when contract ends . was very helpful and straight to the point .but the adviser could not resolve my issue over the phone .which was more my own fault not his as normal problem solved quickly & professionally .with polite & efficient staff . cause of excellent service from the adviser they listen to ur problem and find the right solution that 's the only reason i 'm with xxx for nearly a decade 's .thanks for your service and i always recommend all my friends and family to join xxx because i tell different advisors every time of my issues as they always say they `update my account ` with information but they dont very helpful , two great members of your staff solved an ongoing problem in a few mins satisfied inconsistent and incorrect advice , and delays . the person was helpful and polite helpful person .fair outcome . thought the service was fast and good very good service the person i was talking to was very nice and helpful , and it didnt take her a long time to sort my problem out my query was answered the person was great .helpful .i had a huge phone bill due to being advised poorly previously and was hoping for some money back all good not satisfied with service xxx 's statements are continually inaccurate , after fraudulent attempts to oblige me to pay for phones i had not ordered , and despite severals calls to you , every new statement specifying the amounts to be taken from my bank account continued to be inaccurate , resulting in my distrust of xxx . question i had was answered well i 'm annoyed that i was cut off .and nobody bothered to call me back .hence the poor ratings . simple , i have been a small business customer for nearly 7 years with no problems ,now , when i have run into some difficulties , you have been extremely helpful and understanding , not what one would expect from a large corporate , to be honest ! regards , steve dilley . i 'm not happy at all with the customer service in the store ! ! ilv xxx thanks u take all my credit when 1 ur reps say i will nt be charged good service , very precise answers that were easy to understand .good all round service . good service i have spent a significant amount of money with you over several years .myphone does not function properly and i find it difficult to use 0 no, that 's 4 questions ! english call centre answered quickly and very efficiently 10 details on contract were not stated verbially resulting in me pay for insurance which was not needed ! staff were very helpful horrible service .people on the other end of the phone did not want to help the lady on the phone was really helpful and answered everything with speed and efficiency because i called for my packet data settings twice now and still not got them sent out even though its been 48hrs .all i wont is the packet data settings for my phone but still nothing off u . good customer service .friendly helpful advice .not rushed or pushed into a decision . customer service agent was very polite ,understood my situation & made effort to try and sort my issue ,after the previous call i was very disappointed with customer adviser attitude , & was even thinking looking around for another network ,but after service received ,you kept another customer great person i spoke to on the phone am been over charged , my discount i got from the xxx phone shop in croydon has been taken of for some bizarre reason and none of your stuff can sort it out so am in the middle of trying to sort that out at the shop i got my contract from , some of your stuff do n't really no what or how to handle customers although the last girl i spoke to was very good . because the staff simply were n't able to resolve my issues .eventually i got to someone in the uk and they helped . because you fob your customers off with **** and have a could n't careless attitude towards customers you patronising bunch of tossers cause you have given me a great service apart from the underline age bar,coming on most of the time as i travel the world with all networks and yours works beat , when i need it ! no i cant sorry ! my query was not resolved by the advisor fcr.he transferred me to another department only for my call to get cut off .i then phoned and the next advisor promised me he 's call me back he needed to look into something .he has not. carole was amazing .you could learn a lot from her as an organisation . all round good service .resolved problem very quickly no the reason that i have rated the q asked was because i was happy with the service i got the advisor was very freindly and answered all the q i asked ,the advisor was very helpfull and prompt and efficient cause you are simply the best ! see my letter sent today to your customer services department i was completely satisfied with the help and service i received 2day happy customer : ) was just very satisfied with the service i got today as sometimes can be awkward but today service outstanding your people do n't know what they are talking about and therefore ca n't agree with each other .this has left you with one very dissatisfied customer who has been mislead by your company . advisors all very helpful and pleasant my business phone is still not working after 3 days .i have lost many business calls and my clients think that i am hanging up on them because my phone keeps failing .your customer service after 2 yrs paying you on time every month is disgracefull . 1 clear and concise problem sorted efficiently very .helpful helped me with my problem and got me sorted in less then 20 min your customer service is trouble did n't seem to take my complaint seriously and did n't seem to believe what i was saying a very helpful girl who explained everything clearly . wanted an upgrade for this phone which was due at the end of february but we upgraded at beginning of february and we were told no upgrade available .this phone is showing signs of fatigue with battery not lasting a working day , you agreed to send new battery , wrong battery sent , informed you that wrong battery sent a week ago and was told that new battery would be sent , still not arrived ! ! ! ! rang thursday to ask questions and was then told we should of been offered an upgrade on at least one of our phone 's , this did not happen , then was aked if we wanted to speak to a manager , we said yes and was then told that would happen within 24 hours , still waiting .do i need to continue ?> :o polite and very helpful staff who went above and beyond to help and satisfy . no the person i spoke with was so patient & helpful thanks when i updated my contract with a new phone , my old blackberry phone would not block to hand over to my partner , the shop should have sent it to be sorted however it has taken 4 to 5 weeks to be sorted , so of course i and my partner are not very happy , les good service query dealt with efficiently find people on other end of phone very help full very helpful assistant answered my query quickly and efficiently . the first time i dialed i did n't quite get the option i needed from the automated system so i chose the one nearest but had to be put through to another member of staff but was put through to something that requested a pin number .i had to redial .the second time i was put through to another 2 people and regardless of putting my mobile number in at the beginning of the call i had to keep repeating it to every person i spoke to .i was n't able to cancel my order and reorder the upgrade i wanted , i have to wait for the wrong one to arrive , return it and reorder the other one .the girl i spoke to was not to blame for any of my problems , helpful and apologetic hence the 10 for her . efficient saying yes and solving the issues very satisfied most helpful operator i have had a lot of touble with my phone and u have tired to help me with it , the people i have to take to are kind and ready to help me a helpful really friendly service because he solved my problem very politely , quickly and efficiently .i was very happy his customer service he new what that meant .10 out of 10 . :-) i was answered fairly quickly and straight to the point of the matter , i was not put on hold , good manners from staff . the service on my last call was really good and mainly on the canary wharf unable to solve problem , whitch was how to delete unwanted facebook , i was unable to download anything from your website . friendly service quick response and good deals freedom of choice ! very happy with the service despite 5 emails 3 chats with everyone more interested in your security system it finally took a pnone call to the surport office for a young man to say ' hold on ' and go away and fix it .all now back and working . poor customer services , advisors cutring you off when complaining .no apologies .wrong information been given time and time again , incorrect billing .direct debits not collecting on specified dates .worst network i have been with wish had never upgraded and left when contract was previously up phone faulty many times would not replace with difdrent one very inflexible i am long standing cust :-( very pleasant and helpfull during the day i had a very bad experience being moved on 4 or 5 times having to go through security every time spending 10 mins on the line the last lady got the right team to call me backand they restored my faith and sorted every thing i needed would recommend but disappointed that i have not been offered better deals when i have been a customer for over 10 years and pay for 5 mobiles . unlike all of the other half wits i have had to speak to (your tech support front desk are appaling ) he knew his stuff and did n't have tio googke answers whilst i was on hold .sort out your tech support 1st line is dreadful . it is to long to put over text .ring me tomorrow and i will tell you very helpful and personable but evidently my query required a level of technical expertise beyond the advisors knowledge . your customer services i 'd inconsistent , reactive and pretty apalling .ever contact has a diferent set of rules good knowledgable service these texts are very annoying and i do n't recall opting in .please stop with immediate effect . it was very helpful . i have spent an awfully long time trying to get this phone reset to receive mails !it seems that the configurations disappear overnight !xxxphone exeter seem to think there is a handset or software problem !i really want to move to someone else but feel a certain loyalty !cant work out why !mike the girl i spoke with was helpful polite and nice and knew what she was doing . explanation was a lie and no offer of help or refund .i have 4 numbers on pay as u go for the family and intend to change to orange .thank you ! because i have had nothing but satisfaction from the customer service staff .i never have had this service from my previous phone supplier .all the time xxx provide this level off service i will not leave . no, because this has now taken 2 1/2 hours of my evening he was very helpful and helped end on going issue . all good it would take to long 1 you asked me 2 i gave u my honest option3 well done to the agent who dealt with my call very professional a credit to you ! efficient helpful and knowledgeable excellent service and information .resolved my query quickly and very polite , thank you cause it is the truth . helpful agent with enthusiasm .the only reason i did n't give ten for recommending xxx is because of problems with conflicting information from previous agents and a lot of agents who i could n't understand .this is frustrating when you have a problem you need sorting .happy with last agent though . later 10 excellent service and help , it could n't have been easier ! that 's 4 questions i 'm very unhappy with the services and i have given instructions to cancel the 3 remaining lines our company has with yourselves ...you are losing a lot of business to your competitors and now i know why .... ! ! ! ! ! ! ! i am incredibly disappointed in the customer service xxx have provided especially in relation to making and resolving a complaint - i have been trying to resolve the issue of a broken phone for a month and have had a broken replacement phone sent back to me , then a further refurbished phone sent with no battery and then a company who had difficulty finding a battery , i tried to make a complaint and got someone who was clueless and that was only after being disconnected and passed through different advisors !it is incredibly poor for a company the size of xxx to be treating their customers like they are expendable , as soon as i am able to i will be cancelling my contract and telling family and friends to never take a contract out wit xxx ! i received prompt , courteous , and helpful service .my query was dealt with in a matter of minutes with no hassle .i have been a xxx customer for quite some years and have never had any problems i got solved my problem .they speak with manager to solve my manager always had good service - even from india ! no because l feel let down and unfairly treated by xxx . very disappointed with attitude of the person who answered the call , could n't be bothered to listen to my requests and passed me on to a department which i held for a while and then gave up .i have always had good experiences with xxx but this experience made me have a few doubts . web site keeps falling over .cannot access account alot of the time , keep obtaining ` trouble with acc6 ring me tomorrow morning and i will explain have been trying to rectify a problem with my account for several months and finally anne today managed to sort it out .wish all the other staff would lead by example i have been with xxx for 11 years this may .i used to think xxx was a very good network and very reasonable , when u phoned up the customer service they would be very helpful and i was always satisfied with my enquiries .today i was very disappointed with the help i received .also i could get my use from my calling credit everytime i topped up .lately i seem 2 get nothing out of my calling credit .i was thinking about going on another network .if u would like to know more of my view please call me .regards . no, it 's obvious ! i would not recommend xxx as you got rid of ac managers for small/med businesses and as a result offer poor customer service . very poor signal strength why there are no male agony aunts ... dear jimlast week i left for work as normal but having only gone a mile my car broke down , so i walked home again and unexpectedly i found my babysitter handcuffed to the bed with my husband bent over her .i am devastated , can you help ?dear sallya common cause for this is dirt in your carburetor .do n't let your fuel drop too low in the tank . hope this helpsjim she could n't have done more , and my issue was resolved on the single call you guys are always available , negotiable and based in the uk.other networks may be cheaper but always ending up with other restrictions or problems .it 's always been good when dealing with you over the phone . problem not resolved i was very happy with the service provided . helpfull person the operator was helpful , polite & did what needed to be done the person i spoke to resolved my case easily and quickly being overcharged massively on 2 invoices when u have overcharged me which you have admitted .1 invoice you overcharge me 1800 pounds i had an issue with blackberry 9780 i had .on going problems , however i had 12 months left on my contract .i raised issues with tech team and the problem was resolved by stacking a new contract onto my existing contract .this allowing me to get a new phone .iphone 4s.thanks good customer service , tried to find a solution to my problem . none of the questions i asked were satisfactorily answered .my ability to continue the conversation was cut short because i lost connection service .massively unhappy . im not that great with cimputers but he was very patient with myself didnt make me feel daft such dreadful service from xxx . advisor explained and dealt with questions efficiently .thankyou . i have been a customer do as long as i can remember my phone is my lively hood and when i 'm having problems i expect new replacements not second hand that causes more downtime cause there faulty also i telephoned to request my pak code and was informed that i would receive this within 2 hours by text message , i have still not received it by text and have had to phone xxx again . 0 9 the initial pick up of my call sounded rather brusque , but warmed up afterwards , and he was polite and chattyi was not given options for upgrades , rather i had to ask for further information .i would have liked to have had the option to part pay for a new phone , eventhough my up grade is n't due yet . i rang to recive the internet settings and still have not recived them .i have a data pack that i cannot use very good service all round quick & efficiant since dec 2011 i 've been trying to migrate and you have dragged your heels and inconvenienced me greatly ! i was happy with end result .can i go to sleep now .thank you over all glad they changed the delivery address but i was on the phone for about 14 minutes polite , helpful , efficient 10 the problem was quickly resolved always had xxx as my fone network find it the best for deals and signal staff at xxx always very helpful and polite would n't recommend xxx as have considerable issues with signal ...query was n't solved as quickly as expected , not explained properly ....all advisors very polite and courteous ! ! poor value for money .better deals for new customers than existing set up for sure signal involves business logon of co web account administrator .all call helped with was advice on just how complex the process is ! i am disappointed with the way xxx treat a loyal customer quick answer .person listened to my query and was specific to tackle my query and gave me a very satisfactory outcome . my new phone still got sent to the wrong address good service and polite staff problem sorted in 2 mins donna was amazing compared to the useless customer service i have previously experienced many time from xxx ! good service i wanted an upgrade and the woman from xxx made no effort to help me with my query , and when i said i was going to leave xxx and go to 02 she made no effort to make me feel appreciated as a customer .she basically told me to go . what is their to say good service thanks u dealt with my account by having all the answers great service t j jones you have continuely changed my upgrade dates which i find totally confusing and misleading , last year the internet told me december , then it was february and now may . although the service was good either in store or via the phone , as i have now tried out the mobile internet it seems to still have an issue .i have travelled to my nearest store and it would have been better if they could have tested it in store then i would have known it worked . great team in the shop , great phone ? what a random question ... i phoned to have settings changed on my account to allow me to send/receive picture messages .i was told i would recieve the information , to be sent to my phone .i 've received nothing .the guy was helpful and polite on the phone , but my call was a complete waste of time . i 'm a business user that had a problems .it took several calls to sort .not great ! the problem was sorted .quicklyand efficently good service it took numerous phone calls that lasted 45mins each which kept putting me on hold + 4journeys 2xxx store 2get sorted .the store is 60mile round trip + one kept telling me 2go 2store the other 2call customer services .the lady in store was unhelpful + rude .i feel that when my contacts are due 4renew i willbe changing phone operator ! i ask for content control to be lifted and it has not been .the staff who took my call was polite and helpful . very kind person and very helpful i was dealt with quickly and very efficiently and for someone who is a technofobe they handled me admirably . the lad dealing with my problem was very helpful and remedied my problem explaining what was happening throughout .it was also a welcome relief not to have to deal with a person outside of the uk, as is the case with other call centers . my request to change a number was dealt with politely and very efficiently . excellent service and polite as always : ) as i have never had any reason to warrant low scores with any of my problems you have always sorted it out to my satisfaction keep up the good work i have explained them . the initial xxx employee was lacking in her appreciation of my position .margaret the second lady was on the ball and the situation came 2 an amicable conclusion as long as the refund occurs .rikki the xxx shop employee in llandudno is 2 be applauded for his efficiency . i have had 2 wait 4 3 days 4 my fone 2 b delivered and have rung 191 manx times i still waiting but hope the person i spoke 2 2day will help 2 get it 2 me i thought the resppnse time and service was pretty good . good customer service . good service it 's been a very good service no complants i have had wonderful service from .xxx , from day 1 i purchased a new xxx 858 two days ago it will not download its settings android google etc a friend told me i have to have a computer to download the settings customer services had no idea what how i could get it put right i have been with xxx for several years and never had bad service but that has all changed now the phone should have had a note on it saying this phone works with a computer+hub only i cant get a refund no returns on the reciept and the box seals have been opened pls advice me what i should do its got a 2yr guarantee !my name is paul i'am very happy with the service provided and have no problems ,but as in any 'walk of life ' improvements can always be made i 'm just allowing that to occur in future . helpful and very friendly towards the problem i had with my phone .made me feel like i was n't being stupid !very good manner and thought service was excellent . spend hours on hold .had to explain issue over and over again .been hung up on and had to start again !and still no further forward !i and my family will be terminating our contracts with xxx asap.also i didnt appreciate your condescending and untruthful staff in your ayr store !since having a mobile contract since 1980 's with various companies i have never experienced such poor service ! have good respond i was very pleased with the helpfullness and the quick response in resolving my problem very unhelpful i have been a customer for many years and currently have 3 phones on my account that i will now take elsewhere when the contract are up .very disappointed , have been happy with service prior to this only time will tell if the information , which i was given , is correct or not !i have my doubts . it was good ! the first one because allways good service when we use the shops .4 phones with xxxphone and never a problem.goodservice with a smile , ,i thankyou . i found the assistant didnt seem to want to serve me , it seemed it was to much trouble to talk to me . lack of accessories to go with phone .lack of help in transferring data from old phone .little assistance in using new phone . not such good reception sometimes in the main areas i use mobile .sales assistant eddie in marlborough store very friendly and helpful xxx is a good value for money with free weekends it 's like u redeem your credit back , the branch at banbury were very polite an humorous and showed / told me about the phones an information of the past phones i have had there , service was very good the sales assistant was very helpful he answered all my questions and explained everything clearly and simply prompt , efficient & helpful service everything was fine , i get what i was looking for and was quick because the service they gave us they were very helpful v helpful knowledgable and i was informed i cld get a corporate discount which i had never been told before .v happy with my phone too nope the sale adviser was the best i 've ever met he new his job .and from now on i will only go to him .for all my family phone . i went in wanting to end my contract and renate was helpful and friendly and i left with a new 24 month contract the reason for my rating is that the sale advisor kellie did a really good job and explained the deals to me for that reason i recommend xxx because he was polite abduction helpful they were helpul and we didnt have to hang around for hours before being served . no i do n't wo n't your very good service to go down hill in store i seen very quil i like the ads 10 i am a very satisfied and long standing customer ! good service , explained all the main points all my needs were totally met by daniel good service good phone i thought it deserved what i gave them zoe and nick were so friendly and very helpful in your oxford cornmarket street branch exceptional n friendly service by witney based manager . adviser ben very helpful , knowledgeable and cheerful your sales lady iwona was extremely efficient and charming helpful .professional .knowledgeable . it was a fairly straightforward query but the online support information is rather poor . good service the adviser kept the call brief which saved me time and money .despite the short length of the call , this adviser answered all my questions , reassured me and restored my service within minutes .this adviser seemed especially polite , cheerful , knowledgeable and efficient . as your the best once problem was explained/understood : resolution was very quickly established no.handed it over to oftel.they will be intouch the guy was very understanding and pleasant with a good customer advisor manner adviser was helpful and satuisfied my concerns . she gave me the wrong information on all aspects .she failed to correctly idemtify my plan and then switched me to something which she then emailed me was incorrect .asked me to call again did not have time . clearly spoken , informed , came across as interested and wanting to be helpful .obviously knew her job and the subject matter .i am 90 % always impressed with your staff to be honest . advisor sounded professional , positive and informative .xxx valued my relationship of 3yr . very satisfied .no issues a customer service advisor rang me to discuss details for a potential upgrade on 080800000133 and now xxxphone mysteriously have no record of that you sorted out my grievances speedily & efficiently , to my satisfaction because i wass happy with what i got any solution to my problem. i did not receive my cash back i am verry disapointed and if you want take it gratis very helpful manner and immediate resolution because i found the customer service good and my needs was 100 % attended to i had to ring you about 8 times with the same issue and it 's still not sorted .i 'm not sure you realise how shockingly bad you 're customer service actually is . because service was good friendly and willing to go the distance to resolve the issue after 20 years with you need i say any more . i have done in each of my ratings , i wo n't repeat myself they told me the mis leading information about my contract change & were not ready to make a call to the store to verify what i was saying staff were unhelpful.sold me the wrong product. i will xxx leave as soon as i can. i would rather speak to some one . my upgrade date has been changed without notice .as i am out of the country a lot this is very inconvenient .your customer service gave me no explanation and would not put me through to someone who could explain .bad service from a company i have been loyal to regardless of the extra cost compared to other carriers . just all round good service and very easy to talk to service not available after trying twice . cheerful , friendly and swift my girlfriend is in brazil and she ca n't use her iphone or xxx is not providing the service ! ! !so very useless if you want info , please call me 07711117271 only reason not more satisfied is that had to go into store to sort out 20 % discount that should have been applied to my account . good quick service very pleased with customer service .a pleasure to speak with you at xxxphone .thanks . i 'm annoyed i had to make the call at all .i set up an upgrade contract thro my business account last week and was told all associated payments wld be charged to my account .and them i receive a txt saying i 'll be cut off if i did n't pay outstanding charges .bad service 0 have been with xxx for many years and always excellent service my problem was sorted .out . i was very happy with the service i received xxx have been so helpful and gave me a great upgrade package always helpful i 've been with xxx 14 years and am happy will not chanmge family members are also with xxx , fab job thumbs up ! ! very helpful and understanding . the adviser was knowledgable , very helpful and most of all she listened which is very rare these days , overall she was the perfect advert for xxx 's customer service advisor was friendly and changed my address quickly .i also received a confirmation text when it was changed .however it would be better if you could cancel contracts over the phone . i 've had nothing but issues since i 've had my first xxx number .which are still to be resolved over a month later ! the staff are always very helpful and calls are answered quickly .very satisfying . i did , in my first reply . the operator was very nice and did not try to sell me anything , sorted my issues and answered my questions , very good service the lady i spoke to was very polite friendly and efficient i received the service i called for in 1-4 minutes and found the customer service advisor to be very pleasant and chirpy as well as helpful and prompt in dealing with my enquiry for the issue that i was discussing on the phone i have had to call multiple times .everyone has been .i 've but the issue of being charged double every month still occurs so i have rated for that reason . thought the service was very good good quality and helpful service operator hung up and passing me around in circles easy to contact ,good staff at the othe end of the phone .goodproducts and your back up service is gud.thatswy ive been with you for nearly 10 years should n't have the problems in first place !better initial communication for new customers would help ! ! only i can get a 10 - but she was helpful and understanding . . ty good service i have repeatedly asked for unreceived invoices which have still not been sent .danielle told me she had emailed last months and hung up mid call she didnt call back to finish the call i called back and spoke to someone else who said that her computer nite said she had sent it to me by email .it did not .the next person i spoke to agreed you have failed to send me copy invoices citing it will take up to 12 weeks .i need them to claim back expenses and for end of year tax records .i am apalled to be treated so badly and am considering leaving xxx .i refuse to be held to a contract when you as a company fail to deal with my requests and ignore my complaints .i need paper billing monthly and wish to move to orange .i request a pass code to transfer my number due to the rudeness of your staff and your failure to supply evidence of monies you have deducted from my account .as a shareholder i intend to attend the next agm and voice my complaint .i am apalled and outraged that a member of your customer services is rude to the customers seeking assistance rubbish service ! ! the problem is recurrent never dealt with .i should have been called back and have n't been .it is nothing more than administrative inefficiency that is being left to me the customer to sort out .all of my family are with xxx and have been for over 15 years it 's a shame that customer service does n't mean anything anymore . n leave me alone been with xxx over 14 years no that 's 4 polite friendly customer service because i have always been with your network and it has been superb that 's 4 questions - you said you would only ask me 3 no please sr i explained the problem and it was dealt with promptly and resolved i rang twice today as i cannot access my acct online and feel that they could have done more to help me .they deleted it and gave me a new pin to re-register but still i cannot access and as i am still annoyed i have not rung back as i do not want fobbed off again i spook to ur staff 4the first time he was sooooo helpful i am absolutely disgusted how you treat loyal customers !you look after new customers then when they have been with you for a few years ( always paying on time ) you are truly not interested in their problems with xxx ! ! !i would really appreciate it , if your truly bothered at least a phone call for me to explain , as so far nobody has phoned me back as promised , i really feel this is so rude !sorry to have a moan but what else can a customer do that 's be ignored ? policy stinks , but the people was fantastic . helpful , .friendlyadviser who delt with my issue effectivally and within a timely manner . i am extremely happy with the service i have received no i 'm going to bed now . good service ! had to repeat bame of where i was going 3 times , instrtuctions not titally clear initially 5 calls to get my problem resolved , 4 of these call i was randomly transferred to wrong departments and then cut off or ran out of time to complete the call or call dropped . good service but the problem i had was n't completely resolved as it happened again about 3 hours later . had to speak to 2 people and have not had my query rectified due to having to call back the following day excellent , courteous service and technical advice clearly explained . just that use are ruly helpful and been good with me but ma internet service is not on . 8 call me tomorrow so i will tell you totally disappointed and we are considering leaving xxx . poor service organising my new phone every time i contact xxx they person i deal with always makes me feel like ive made the correct decision in calling to ask for help regarding my account instead of not calling and worrying about it the xxx operator who answered my call was very abrupt and spoke his answers to my questions like a machine gun .not impressed .been with xxx as a customer for a long time and now seriously considering changing network .very annoyed . the adviser listened , took ownership of the problem and arranged a solution . n/a the lady was very understanding as to my problem .and took the time to expain in full detail as l am a penioner the person helped in every way .call was very worth while , thank youm my experience today was much more efficient & helpful than my visit to taunton branch .where the service wos diabolical . yes the reasons 4 the 0 ratings are how my account has been handled these past months and the 8 rating is 4 the way the adviser dealt with it poor 3g network advisor knew exactly how to solve my query whereas previous 2 enquiries on same topic did not solve my query .however , i will leave xxxphone at the end of my current contract as it simply has n't a clue about the service needs of small businesses like mine the reason for my rating is i called yesterday 9 times and i got told the 9th time i rang that i had to send my phone off for repair ! friendly and efficient response because sheila said that there was nothing she could do to resolve my problem .also kept placing me on hold for long periods of time .generally not satisfied with the way my call was handled which left me feeling bitter and frustrated by the end of it . fast and friendly help me with what i wanted i was sorted out efficiently and politeness all down to andrew the sales assistant who served me in the cardiff st david 's centre branch very helpful professional lady , my queries were resolved quickly and in full during the call . . i lost my ability to work and connect with anyone because i was sent a corrupted update .i expect compensation for that .the person i was eventually put through to was helpful and patient . the advisor could have been a lot more friendly .the enquires seemed so obvious to her but not me .however she was quite helpful but i felt she was in a rush so couldnt keep her on the line any longer . every thing was very well explains to me ,and the lady was very polite very helpfull people my problem was n't solved .getting sick of it . very helpful and friendly .did exactly what i needed . the shop adviser explained everything carefully and seemed genuinely interested in providing a product which suited our needs .the telephone sales team seem to be pressurized into selling a product regardless .the telephone contracts would have been very unsuitable and expensive for us , had we continued with them . the operator was very courteous and very friendly and i would n't hesitate to recommend xxx to another person gold medals to all the staff of xxx i am very happy with ur service . it 's just the sort of person that i am .happy now ? the adviser was very helpful and gave me good advice and helped me to make good decisions . vicky gave brilliant customer service , and without doubt she knows her job well , in dealing with xxx phone advice , very professional service .thank you . cos i was trying 2,gt facebok@twitter up an goin ta un , xx because my issue wasnt solved , once again i was told theres nothing they can do when they have to good service the lady i spoke to today was very helpful .however , my new sim is still not active as there is a problem with it which is apparently being sorted .i was also given wrong information when i initially ordered the phone . overall very impressed i do n't like xxx , it 's really **** because everything i wanted to know was sorted and i now know what i needed to know the lady was very friendly and helpful , and was quick to answer any questions i had , very good customer service everything was resolvedp feel ripped off doz not make sense got information i requested and operator was very polite . query dealt with speedily and professionly no quick , friendly service .easy going and pleasant mannered staff . i understand that the phone cannot be repaired under warranty but i expect customer service to be able to assist me in obtaining a replacement .both the shop and the call centre were not helpful in the slightest .i was shocked . i am fed up with a poor signal at home and the response did not convince me that the reason for it is being addressed although the staff were very pleasant .added to which i am already annoyed by the change in policy re early upgrades so have taken out a small contract with orange to see how that goes .after almost 20 years with xxx i am thinking of leaving because the service is not satisfactory . i was happy with the service excelent sevice thanks very good helpful customer service and the best value for money network very friendly and helpfully would hope to get her again when ever i call i always get top quality service and everything get sorted out the advisor was british so we could understand each other , and everything was sorted out easily . because the problem remains , still ca n't make or receive calls successfully the issue i have remains unresolved after 3 calls and 1 visit to a xxx shop problem still not fixed i was not given any options or help on the different price plans or help about upgrading my phone . poor service very clean cut service thank you nice , cheery , prompt service . i 'm genuinely overall happy with xxx help services whenever i need them polite helpful service that would make me recommend xxx to friends never had a problem i had a specific query that was dealt with quickly and to my satisfaction . late service i did n't find the customer service very helpful at all had to buy stuff that i never use just to have internet on my phone disgraceful i wo n't be recommending xxxphone wasted 75p on phone calls to youselve along with 5.00 to jus get phone working daylight robbery .should be ashamed of yourselves .if 5.75 was returned to my number maybe it would be a good will gesture but i 'm sure that 's unlikely to happen . for fun immediate effective response . how i felt about service provided good service my call was answered and dealt with no problems technician was very patient and understood the problem and made every effort to reconcile was very polite .i have no criticisms . i was cut off from my monthly contract too early by the advisor and then noone was able/willing to put me back onto it . her politeness and her helpfulness and she was able to answer my query .i have now sorted the problem with the shop where the voucher was purchased .so good result - and its thanks to her supplying the info! happy with the adviser but not happy with the fact that i ca n't access my account online because your website is bad . c'est la vie . not the first time , i have had the same query and it has still not been resolved appalling service , shocking approach to clients , lies , delays , inappropriate advice and guidance , profiteering and a total and utter lack of consideration for me as a customer .i have been promised calls from xxx staff on numerous occasions - none received .i had approximately 6 calls to your call centres ignored and not recorded on your database , i have had xxx staff members hang up on me .this entire problem was caused by xxx offering me wrong advice .incidentally , this ` customer service ` questionnaire has taken 5 hours to send to me from question 1 to 4 - very impressive !i fully expect that you will ignore all of my comments here , as thats what you jave done with every other communication i have had with you i 've had nothing but trouble since i upgraded my contract with you and your staff have been rude and unhelpful no i am leaving xxx asap you can read back over my many calls over the last six months to see non returned promised calls non actioned requests and when on several occasions including today when the phone cuts off due to poor reception no one bothers to call back .loads of empty promises no action agreed to contract monday 19/03/12 as ipad3 cud be delivered on my day off-the following day20/03/12 .it was not delivered on this date & i have made 3 attempts to have it redirected to my work address .if it does not arrive by 11am tomoro , i will cancel the order .i have a funeral& have to leave early .the product will be at work all wknd & i am concerned for its security .there is clearly a problem with communication with yourselves & the delivery service .i have wasted a ridiculous amount of time both waitin for a parcel that has not emerged and on the phone tryin to sort it out .i do not blame the call centre operator , i blame company policy i have been with vodefone for a few years now and i am very satisfied with the service you supply . was a simple question which was dealt with quickly and concisely the adviser was excellent and answered my question with a good answer using xxx 's services is usually a challenge !in this instance there was no issue . length of time taken to resolve problem , implication i was not telling truth re my complaint . the lady i spoke to was very helpful and courteous and gave me the help i needed . the person i spoke to was helpful and informative .although what i was requesting from xxx was not possible a satisfactory alternative was offered . messed about on my billing for the last 3 months and then somehow 2 ipad 3 's were ordered instead if 1 with one of them going to my old address .i cancelled both orders but no doubt i 'll be charged and i 'll have to phone up and sort it out again . the lady was very , very helpful , and sorted everything out for me , thx to her , polite helpfull and spoke with an easy accent to understand 10 very satisfied . just very helpful and everything i could ask for : ) helpful customer service the advisor give me all the information i needed i was expecting an apology for the rudeness shown by one of your sales staff when i was cold called the other week . i am left feeling i should change provider as a result.regards ,glen . lol being over charged for a phone i returned and never used extremely disapointed i have a broken phone which you will not fix or replace even though it is insured joke !i will be leaving xxx when my contact ends in july .i have been with xxx for 10 years ! i was charged for a replacement battery that should have been sent out free of charge . because i 'm going to afghan in the next few weeks and i wanted to bring my tariff down as much as i could because i wo n't be using my phone .but i was told cause i have a i phone i ca n't do this .so i am going to continue paying the normal amount for a service that u ca n't use .this i know is not a fault on your behalf however i will pay for the period of my contract then will move back to o2 which i believe now trying both services happens to be the better service for customers and there individual needs . i was kept on hold for far too long nd i had to hang up in the end . my call was disconected wen finaly answered n no one called me bac all my calls were answered straight away ,issues resolved by helpful staff . customer service adviser was very good and explaned what i have to do when settings come through , ,give him a thankyou xxx service is saying my cell number is not a valid xxx number .i cannot buy credit and hence could n't call any of my clients .i cannot access social media or updated rss feeds , cannot use bbm or email .loss of service has cost me a days money + commission through no fault of my own ! ! ! ! ! ! i have a faulty phone i am not happy with my contract .and am not happy with the service you give your customers . satisfied it was nice to have a pleasant uk based lady who understood my poor jokes and colloquialisms ! ! !this does not happen with service centers abroad however good the service being cut off .hard 2 understand advisors ( janguage ) the operatorshate been great but the service is awful .i have ordered my new handset a week ago .and now the only way i can get one is if i drive 20 miles and pick it up myself .promised delivery 4 times now and never arrived i 'm going to cancel the whole thing as soon as possible .delivery service is a mess . the girl i spoke to was as helpful as she could be but my problem was not resolved due to xxx as a company not having the technology that your competitors have , i am disappointed with this as i have been your customer for 18 years and may have to look at changing networks due to your inadequacy . because i rated them like that poor attitude and unwilling to help because ican only use the free calls to another xxx .myfamily have other networks . first class service .steven took time to explain and find the best deal for now and in the future as our circumstances are changing . i have always used vodefone and would reccomend people to have vodefone phones .but sometimes when i speak to customer services i find some for the staff inpolite . it was quick friendly and not the usual hassles with phone companies that means getting anything done is impossible this lady switched roaming profile on while in hols no problem i did the same thing last week with my other phone it took 2 emails 2 phone calls and a lot of hassle um you have 10 out of 10 three times .why ask ? ? ? coz the first care team person i spoke 2 was rude and un able 2 listen without speaking over the top of me but the second team care person was very helpful and got most of the issues sorted but still not really happy the lady was polite very helpful ca n't thank her enough could not find a solution i called to see what had happened to my credit and to be reinburst was great and unexpected nothing was resolved . cause of nick harvey !great employee query not satisfactorily answered i do n't know the person i spoke to handled things well at a personal level but until i get the resolution( an mail with the unlock code ) it is difficult to be all ok .the context of rating a call like that is tenuous . 10 the customer service i received from the lady who dealt with me was exceptional . good service very happy with contract !phone came broken 2 nd advisor did not dispatch phone i had to take 3 days off work 1 was my day off second they never sent phone last i got it someone could not do their job and affected everyone 's job just that they where very helpfull and polite good quick service it was efficient and courteous .however it could have been bettered when i mentioned that my phone was not working too well and typically , he said i was not due for an upgrade till september .wonder what o2 might have done ... got all my questions answered and got full guidance because they was very help full good service very surprised at good rate she sorted out my problem , but i have a concern i was on phone t the claim department yesterday and they dint give me much help your worker was helpful and professional . i hav nothing against xxx my problems ar with blackberry phones ever since i took on my contract iv had nothing but trouble an the only way i can resolve this is to get the contract annuled i will lose out an so will xxxfon intend to change my net work provider they reflected the service i had helpful courteous man . friendly , helpful , quick resolution brilliant service and customer care .my contract is now better to suit me and how i use my phone look at answer two u took more than double money now i am stuck for tomorow could yot put the credit in my bank today cnuld u txt me back 2day nothing at fault so i scored high for all 3 questions .all my queries met . happy with person , but unhappy with xxx options re upgrade 9 i have tried to instal internet .every time i phone when i call we will send it or it is ok now .up to now it is not working i appreciate the great service .i firmly believe in brand loyalty to a company that is loyal to me . informative , polite and sounded **** very helpful and efficient no. overall the service was very helpful . good service gave what i needed to no though did n't solve my problem unhelpful and misleading information given . no the first person i dealt with was really un helpful then when i got passed to the supervisor she was great , very helpful ! no loyalty discounts for loyal customers the service is marvelous and delivered on time like xxx and wouldnt use anyone else - staff always very nice and helpful - nothing is too much bother for them fast response .thorough effective friendly put on hold waited aprox 4 minutes before i hung up the person i spoke to was amazing 2 satisfied with service excellent customer service .rare thing these days . xxx did not solve my phone , i was going on holiday wednesday an they could n't send me a new phone due to apparently physical damage , an the insurance take about 2 week ! 0 xxx is a good body and usually deal with any issues well .my questions were answered and problems fixed .the rep i spoke to was very able but not as friendly as other reps have been .( when there are gaps due to processes taking time , in the past reps have made polite conversation ) its an after thought , but the usual friendly response and advice helps make a standard phone call during a busy period that much more pleasant . i phoned because i needed my username & password but the system did n't recognise my phone number ( definitely entered correctly ) .i thought the matter had been sorted & i would get email with necessary information .i have n't .i grow weary & disenchanted with the mishandling of my occasional calls . fault not fixed yet 2 its a good service my phone call was n't answered i used to be with the 3 network and their costmer service was n't as good as yours 2 out 3 probs solved because i got good service only one thing out of the three i asked to be sorted was completed .i was kept on hold until someone else who knew what they were doing was found and even after that it was still not sorted even after receiving a text telling me it was .this is the very first time i have used customer service since i started my contract so a zero rating on everything is appropriate as three simple tasks wee not completed only one as of this time was managed . always not good network ! ! ! ! ! because the advisor is clearly good at her job and should be valued as one of xxxphones customer service agents good service deserves good scores and vice versa .very friendly service which is so important i 'm always very satisfied with xxx . answered my questions it 's not halpfull am not happy with the company 's policy concerning my issue . as xxx could n't help me .and to say that i 've been with xxx for a while now and always pay my bills i would have thought they could of helped me more .i doubt i will renew my contract when it is up . hopefully my problems have been sorted once and for all ! ! ! the problem of accessing my voicemail on arrival in middle east was resolved . well i might end up leaving xxxphone but it was the best exchange in a number of weeks but no matter how good it will have history phone calls to xxx requesting assistance to set up my new phone .your staff appeared nor ro know what they were talking about abd proved to be most unhelpful .extremely dissapointed . problem was not resolved after one and a half hours .i was told i would receive a phone call and a text message with instructions , but did not . oh my ! problems should never have arisen .persistant over charging .i have 2 mobile phones . 1 i phone , 1 blackberry . have been charged for 3 phones and the according plans .mistake ?hopefully !not resolved .i have to go to xxxphone in the kings road to take it to the next stage .there is no way i should be paying for plans for non existing mobile phones , nor for 24 month plans not agreed .am being excessively charged for non existent phones .the operator was most helpful , but could n't resolve the fee charging issue .norma heyman unfortunately he could n't assist with my querie .i was however given the apple helpline number just nice when people take time to listen to you they are very helpful give a satisfactory explanation to my query in a quick time and easy to understand thought that the service i got was very good , i also got what i called up for . xxx are the most helpfull phone company ive used and id suggest xxx to my friemds never had a good service since joining , once again my problem was not resolved and finally someone who was actually prepared to listen and pass the problem on to get it resolved operator was really helpful and very nice 2 speak 2. only took a minute or 2 2 sort the problem .well done 2 him ! brill customer service a pleasure to talk to i am still without my fone and will be leaving xxx asap .i have ten fones and whatever it costs i will going to another company .very upset with insurance policy and service got what i needed there and then - dealt with superbly and competently x x x 10 the advisor did everything she could to resolve the situation and did so by going to her superior who then resolved the problem problem solved were not able to resolve my queries over the phone great service with no a very easy request i was getting passed from pillar to post and i spoke to 6 different people until i got a result . good customer service existing issues not resolved as promised with insurance .cannot now get cover so will probably transfer to another network due to incompetance suffered and now financially put at a kids which is unacceptable from a company point of view my questions were answered no reasons good advisor polite and answered my questions . yr shop in oxford were hopeless , but the lady on the phone was 100 % better . after some prodding etc problem was solved the advisor i spoke 2 was outstanding & very polite spoke to 4 different people .all of them said different things .very disappointing . spoke to me professionally , dealt with my problem efficiently and effectively .excellent customer service because the adviser was very helpful & answered all my questions i contacted xxx with a complaint and nothing has been resolved .when i call i get cut off at least twice before i get through and every time i speak to a different advisor who has no idea of my previous calls ( do n't you keep notes on our accounts ) i have rung again since this call and am no happier , more importantly my problem had still not been resolved . because xxx are very fast and if you have any troubles they will do there best to help and are very easy to get in touch with and your troubles can be simply sorted out in one call ! quick and straightforward process to change my direct debit account . u sorted my problem quickly and efficiently cuz xxx let me down all the way thorough for last 10 ten years ... i been told i can upgrade in the 21 of march yet again it is not happing not impressed with cost of.callsetc . not happy with the false information we were given by xxx got what i wanted and lady was really nice both guys & girl very polite , professional , helpful and nice n cheery but i needed access to the itemised calls for november and they did not have access to this .was told the companies accounts cud only access this :-) well cause for a change i was dealt with understanding and a kind manner by some one called jackie ? just very happy with the help i got just good service and good help u can see my case then u will understand i not going to re pet my story a 1000 times simply i have being roped he answered my question ! i felt that my call was worthwhile because i got the problem with my phone sorted out and the man on the phone was very helpful the couldn.tcare less attitude . i called because i have signal / network problems ... could not get to speak to xxx before call failed and the operator did n't call me back even though i had asked him to do so if the call dropped ! ! ! ! problem still not resolved and i am not pleased . i got the help i needed only problem i had was having to ask advisor to repeat himself several times as i was having difficult understanding him bad communications i found your operator efficient and helpfully no real reason since iv bin with xxxphone they alwayz bin a good friendly survice ; ) good service i have bought a lot of computer/ electrical items over the last eight weeks and the best support , by far , has been xxx .well done no was told to call back the next day after waiting 17 mins ...the warehouse was closed ? no internet despite 12 calls ! 10 very helpful , friendly , the procedure was simple and straight forward , it 's a refreshing change to receive excellent customer care !thank you ratings would be 10 if i had been offered the discount because i was an important customer and not a friend of someone who worked for a company you give a discount to i am in the process of reporting you to the ombudsman .i am waiting for a deadlock letter due to a serious miss sell . just satisfied by the answers to my questions ,plus the pleasant ,civil tones of the operatives .x you moved our contract to a var without telling us .happened 12-18 months ago and only found out today . this is getting very repetitive for me as no matter what the problem , i have been left very disappointed .unfortunately i was informed/recommended your one net service by a friend who has since left you .i have had nothing but problems since i joined xxx .i was promised a call from nick williams ( manager ) within 48hrs on january 6 2012 as i had a problem with your network reception .i 'm still waiting !spoke to a girl today who promised i would get a call today i am still waiting ?oh and i think you have finished for the day .by the way nick williams has stated that my complaint has been dealt with even though he has not made one attempt since january to call .the fact that i have + others i know , have issues with your service not only will i never use your service i will ensure that i prevent anyone i know or those i do n't from getting into a contract with you ! ! !i hope i get a call to discuss .duncan laryea the person who took my call was unwilling to help me in any way there 's no point you do n't .do anything how about no excellent service . no na because the member of staff was very helpful and cooperative and sorted my problem quickly . just cos lad i advisor very helpful fantastic person who helped me what more could i say .100 % the customer service is awesome . because i have made 3 seller ate complaints over 2 years and never had a response ! ! ! ! ! that is all right thankyou the people are fine .the system is rubbish , just like the whole network . i am looking around with a view to leaving . i was transfered 4 times with this call and had to explain the reason to all them .the result was n't favourable either .thanks my service stilll has n't bee n provided do u know what **** time it is ! received information i needed in a helpful and friendly manner,thank you , always willing to help when i ca n't pay my bill on time .thanx no customer service satisfactory service spoke to 2 people before reaching right person then he put me on hold and i got cut off the man i spoke to at 7.23 pm was pleasant .helpful and understanding .knew handsets well and customer needs .quality staff makes a difference . nk cos when called and asked if wanted new phone the cost was not what he said and even when i have returned the phone u still have not cancelled the contract q1 . have been with you as a pay as go customer then contract and feel you could offer more to loyal customers .q2 .had to make far to many calls to get result .but cannot fault your staff , polite at all times .q3 .would have been more satisfied if l did not have so many advisors to talk to .loss of connection on two occasions did not help . the help and explanations were excellent . advisors were very helpful but service from others were disappointing the lady was helpful and informed me of the date i am able to upgrade/leave you and she explained why it is different everytime i ring you , however i will be leaving xxx as soon as this contract elapses as o2 offer a better deal as a longstanding customer of urs surely to use so much over my allowed minutes i could have been sent a text to alert me my mother passed away on 23rd february hence me having to use so many minutes when my contract is up with u i dont think i will be renewing you are a bunch of morons and i might as well smash my head against a brick wall ! ! ! ! ! ! issue that i 've has in the past still was n't resolved my querie was dealt with straight away , with no hassle , the representative was helpful and polite continued failure after 7 moths to provide a working phone . customer service in this instance was very good !keep up the good work ! 8 for xxxphone not compatible with mobile and pin numbers .9 advisor handled call with good clear customer service . the help that i was given did help and the phone operator was very polite and very helpful . i 've always been happy with your customer service .but on this occasion i 'm experiencing connection issues and still feel it has n't been resolved .and do n't see why i should be payin my monthly price for a service i 'm not getting in full . the fella on the phone was realy helpful he told me he would active my new sim in half an hour 5 hours later and it still is not work if i new that when i was asked questions i would not have marked that high it would have been 0 to them all i recently upgraded with xxx only on the basis that myself and wife would have reductions on our price plans for being loyal customers for 8 years .however , everytime i checked my online account the plans had not been reduced as promised , i called 191 four times to get it sorted and everytime was told it would be sorted , but it never was .we had intended to leave xxx for tesco mobile , i wish we had now .xxx should not make promises to customers that they have no intension of keeping , its very poor .mr mitchell . i was very happy how quick and corteous my inquiry was dealt with . because my query got sorted would have rated all 10s but the issue i have as been left outstanding .i have 7 contracts with xxx and find you by far the best uk network provider .i would not consider leaving xxx for any other network and find the service second to none . delt with enqirery quickly and efficiantly :-d your always there to help ! not in a text message .perhaps somebody would likd to call me .as a loyal xxx customer for at least the last ten years i am very disallusioned consistently helpful , timely , knowledgable assistance .thanks again . helpful staff member who answered my question .he was polite cheerful and understanding .a credit to your company . had to call 5 plus times and still no resolution ,perhaps if advisors could understand english it would be major step forward . my call to xxx should have been unnecessary if your service had been better on a previous call . this time the assistants actually took time to explain *nd help the negatives are related to blackberry 's confusing idsystem you service is inept . web site when logged on to my account confusing and unhelpful person was friendly . . talking tech didnt understand . . sent email instructions . . awaiting texts to upload not recieved . helpful and professional because the shaff listen 2 what we have 2 say .and it 100 % what we get from the shaff and u help us when we need 2 talk .sothanku and good night xxx shaff despite telling me how to access my account to view my m|nthly bill , it still didnt work .i now have to wait 24 hours to re register .i hope that i will be able to create this new account by just inserting a new user name and password .if this is not the case and i need a secret password sent by you , then you need to make contact me i think your operator had been incorrectly briefed . frustrating that i had to call in the 1st place ...but josh listened to my concerns and issues with my handset and i felt assured that he had done everything he could to resolve the problems .however i am still dissapointed with the continuing problems i have with xxx i 'm not sure the problem has been resolved ,but adviser was helpfull the person i spoke to fixed the problem quickly and was very helpful no thank you ipad enquiry .but far to expensive at nearly 900 pounds all went smoothly and got sorted eventually but did need take four calls to get both phones a both sims and i had to drive to collect the handsets .but contact was very helpful and sorted everything eventually although delivery issues were out of his control . all of the people i spoke to were polite ,friendly and helpful .i had a long wait to get to the techies and when i did i got cut off !i was promised 2 days ago that age restrictions would be removed yet when i tried them today i found i could view **** but not friends reunited ! !i also had a problem with my e mails bouncing back after being deleted .the solution given was quite technical and involved me contacting hotmail .as it turns out i found the answer by pressing ramdom buttons on my phone .the femme was very patient and helpful and did help and solve another problem.if all things had gone smoothly it would have been 10 's all the way .ps the cursed age restriction is still on ! happy customer it was good service they helped in every way i asked at customer service had good humor at appropriate times and went the xtra mile i have always been pleased when i ,ve contacted your customer services .the staff are very helpful and today joanne was great help to me . dominic was very helpful & friendly on the phone , & dealt with my situation good first shop **** left me unaware of mix up .second **** was very helpful and advised me to call you for help .i still dont have what i needed but will try later on bev was nice to talk to at first .turns out i was previously misadvised and at this point bev should have allowed me time to get over my annoyance without talking over me .i advised i was ending the call to stop it turning argumentative !i mean this in a positive way when i say learn not to take it personally , thankyou the guy seemed confident in what he was doing and showed eagerness to help. , very helpful answered query quickly very impressed .thank you cause ive bein on ever network and xxxphone is the best one going theres nice poeple to talk to about problems its fantastic network lady was very friendly , apologised for her system being slow and made considerable effort to investigate my query and find best solution which i was very satisfied with . got no satisfaction when i phoned earlier this evenin an was told to ring back tomorrow before 6 friendly helpful staff . mobile phones are not a part of my normal conversation .if anyone asks i will give a positve response about xxxphone .the adviser was excellent , however the process of getting to the right person was not easy .she was the third person i spoke to . content bar is still not removed the service was good , and i understand the reasons for my query being unresolved , however the problem has n't been resolved on my behalf and has left me in a bad situation ... it took three attempts to get through , the advisor was laughing as she answered the call .i was not amused by my frustration at my phone not working .i dealt with the problem after consulting a friend , advice that she did n't give . service excellent but your offer **** .you are ripping me off big time .and i ca n't change my plan , very unhappy . you did i did n't feel , .onthis occasion i was gjven any advice . excelent service polite and clear no ur advisor was extremely helpful and polite . john couldnt resolve the problem , but gave helpful information and let me know what to do the next .clair was with cold attitude and let me wait for 5 mins before telling me the manager is busy and will get back to me in 48 hours . i tought wat .problem i had u could resolve for free but u did n't excellent customer service xxx heaent sent me any settings that i needed i was very satisfied with the service problem not resolved advisor brilliant 0 because in my view they were the coorect scores to give great help in finding the correct phone and tariff in a quick and efficient manner 10 operater was polite , dealt with the problem , but it was difficult to hear her u say 1 thing and do another. u do not keep your word .when my contract comes 2 an end i will be taking my business else where , and will be telling many people of the way u operate your business . helpfull staff and resolved my problem even if that resulted in you acknowledging a xxx fault .was treated fairly which is rare these days ! ! ! i am disputing a bill and xxx have been dragging their heels for over 6 weeks . i have twice requested a text with picture message settings at 25p per time .still no texts .i am receiving texts from others so cant see why i havnt received the ones from xxxphone was very satisfied . i was on the phone for about 45 minutes sorting problem out should have been no longer than 5 spent most of that time on hold not very happy at all although final outcome was ok i had a very competent , very obliging persoon who gave me clear , succinct + useful information + who was very friendly first class service .solution at her fingertips .no hesitation .very pleased with xxx at this time . my opinion the advisor was friendly and helpful , and appeared to know what he was doing .he led me through the process step by step .however i discovered an hour or two later that the problem still existed because despite billing queries and the fact that your website is poor , talking to someone usually gets matters resolved . got what i asked for . i think the service is very good plus they all speak good inglish i just hope they phone me tomorrow and solve my problem there was **** dont text me again the advisor was friendly and helpful i spoke to someone called ash .and he was horrendous !so rude laughing down the phone when i ask to speak to a manager and telling me he dosent have a manager ! i rang 3 times to update new card details and no option exists 4 that .cost me more to do it than it should .website says to call 4 updating cards . good friendly service out of hours well the e-mail responses to my web question were fulsome & polite on hold for 1hr 14 mins before i gave up think xxx is great , very helpful , im very disappointed with the service i have called on a number of occasions no one has got back to me regarding my complaint ! ! no phone in stock unable to satisfy my requests the advisor was very helpful and respectfully polite .but my first rating reflects that i am disappointed at having to call in the first place gave 10 for the first two questions however when i tried to do the same for the third it didnt work because i had lost service .i simply asked the adviser to extend the suspension date however she didnt do this so i had to take time out of work to get this sorted .completly appalled that the adviser promised me she had done this when she had clearly just lied to me .so that is my reason for giving a 0 for the third question because that is when i had recieved my service again .other than that she was well mannered .if she didnt know how to extend the suspension date i would of happily waited while she went and asked a floor walker rather than being suspended . i was at the airport waiting for a flight when it suddenly occurred to me i had not checked if i had roaming on .unable to check on the internet i called 191 .after trying to get though to someone for about 20 minutes my call got answered .to be greeted by a brick wall with my query .` the department was closed .and there is no other way ` . although i am a customer for 7 consecutive years with xxx , they treat me without any respect for the customer , i was supposed to receive my new iphone on wednesday stayed home all day ( three text from the company that it is coming ) never arrived , next day call told me it is on its way and will call the delivery company , put me on hold without warning , never called me back tried again when i f issue was not resolved no help given 2 enable me to make my important calls having to wait until 2moz as advised .i have allways been with xxxphone a very loyal customer and praised the service but i think it has gone down hill i have recently been looking at cheaper rates and benefits with other networks had quite a few complications recently with xxxphone i wanted my usual package this evening txts and minutes but not giving me option i called for help no luck . the person who dealt with my call was excellent .i was disappointed that i was unable to top up with a new card as i have recently been burgled and have had new bank cards issued xxx.z bril ! x information required was .not available to advisor . good service problem not resolved took a while to get through but my query was handled quickly and efficiently the advisor on phone and the store i went to in canary wharf were very good they tried to help it could not resolve my problems the adviser was very nice but after a frustrating 30 mins trying to top up my credit just to send one urgent text to ireland , i still could n't top it up .i was told i needed vouchers !am already looking elsewhere for phones . problem was n't resolved allways very helpful and obliging , you can always sense a smile ! very good service recd :-) . i called for a network unlock code , got through and was told they could only do barring .disappointing as i know they have the tools to do what i ask . telephone assistant very helpful and friendly .problem resolved with no hassle . i was pleased to a certain point because the only reason i called was because of my internet connection but overall the call was very well handled very help full you 're awesome x 0 because i 've had so many problems with xxx .and it took 10 minutes to get to customer services .10 because the man i got was polite and very helpful . can't link my card to 10 pound freedom freebies .... dont know why ... costing me fortune , not been resolved , so unfortunately will probably go to o2 . because you sevis are ok yr customers service dept always v helpful . had trouble trying to get credit 4 an amergancy call . he could n't be bothered to help fantastic operator who quickluy resolved my issue . prompt response to my requests , polite & friendly ,very helpful . everything was professional but it wo n't end my nuisance calls now . i rang as i was having an issue with my phone but it was before 8am so i was told no body could help me i would have been happier if your packs were not misleading and you auto systems worked . overall , the service was very good . no. xcan barely use this phone so another time i found the service in this occasion to speedy , clear , and informative . speedy courteous staff problen solved quickly and efficiently . no fuss . i have rang with a problem 7 times and it has still not been sorted 23 days after it happened i have asked for my contract to be canceled and the advisor said she would ring me back and that was at 8:15 am today and she still has not rang back happy with service . gentleman was very helpful i had mistakenly called the lost phone number , but the person i spoke to was very helpful and polite . problem not completely sorted out yet . it was a waste of time and i was not provided with any help or direction at all - listen to the call . after suffering the loss of two smart phones in a week , only one of which was insured with xxx , it was a huge relief to get the claim sorted so quickly and efficiently .my sincere thanks to the gentleman concerned . very polite did everything she could to solve immediate problem and also offered solution for long term my call was transfered and cut off ! very helpful , efficent and prompt .please confirm i will not be charged for these texts dealt with quickly she was very good got straight 2 the point of what my problem was and sorted it out x great customer service as always xx the lady from tech support was very polite , considerate and most of all understanding of what may have seemed a simple issue to others but was a worry for me .very good service . no thanks on this occasion my problem was quickly resolved .on previous occasions i have received different information from every person i spoke to everything sorted to my satisfaction because i think that they where fair ! the service we are getting is appalling .we are still not able to get the help we are asking for , we have threaten to take away the whole biz account if no one contacts us to help. .the response ?a survey on how happy we are ! ! ! !we are ignored or passed from one person to the next none of whom can help please ask a manger to contact me urgently to resolve our issues or we will simply have to take our whole biz account somewhere else .the help and service we have had over the last 4 months is truly terrible .mike nolan .ceo product of the year . excellent service though out easy and quick to understand becaurse the person was easy to talk to &listened to my problem your coustermer servise is better than most net works but 8 out of ten because other net works r ofering better deals on the web no no friendly , efficient and the advice worked the reasons are in the questions u asked ..that 's silly . i have in the previous messages advisor was very helpful and friendly the girl was n't confident in what she was saying .then gave different info from what she first said re :upgrade .did n't instill faith in me again as last call i made previous girl gave me totally wrong info .sort it out xxx ! no problen with anything excellent service good & efficient service very helpful and polite a pleasure to talk to i have been with xxx for a long time now .youalways give 100 % to your customusers never had a probulm with you all very helpful staff i 'm quite satisfied with ur service . the guy i spoke to was very helpful . xxx is the worst network i have ever experienced .if my problem isnt sorted with my replacement sim tomorrow i will be cancelling it tomorrow the service received was friendly professional and efficent got straight through and resolved problem very quickly as i phoned and wanted to make a partial payment so i do not get cut off and was told it is n't possible ,so even though i offered a payment i was told you would take it but still cut me off which i think is rather harsh cant get youtube the agent was pleasant and polite .advised the exchange team were not in and a call back would be between 9 & 10 which has n't happened .also is it really necessary for a call back as means i need to go through the same info twice .maybe the option should n't be on the ivr unless it can be completely dealt with ? really easy to explain my problem .no cost for service . great service .solved all my problems done everything i asked ,and very quick .thanks any problems i have are usually resolved very quickly and efficiently close the service send everyone to home good service friendly ,helpful ,had answer to my question . very helpful the lady i spoke to was very good i just feel that xxx customer care is shocking at the moment 10 am frequent visitor to uk .cant top up using card .resent paying for cs calls when it is vod .problem .cant change settings on web-cs unherlpful .sales misled me on tethering .web site difficult to navigate .cheltenham receptiion poor .expensive .will try competiton .did i mention cs unhelpful ? ! very poor instructions with both phone/broadband sims .many more ... she was very helpful the reason is because there all ways very helpfull . very polite , good customer service skills but did not resolve the issus neither did teck supoort i 've had problems with xxx in the past but customer service today was great because i have been a xxxphone customer for many years and have always found all the staff helpful , polite , considerate and very knowledgeable .i would have no qualms whatsoever in recommending xxxphone . the advisor who dealt with my complaint did so efficiently and quickly rectifying the error of the same complaint i had last month ! ! i hope this time it is resolved all really good service .only issue is the options given when you first call 191 .none of them fit what i need . the operative was very helpful and gave good advice however xxx should provide clearer details on what the customer needs in terms of packages to avoid people like me ringing about escalating bills i feel that a lot of info was in the small print ! !( n ) i have given theses ratings because i am not a 100 % happy with the service due to me losing signal al the time but apart from that am happy was told my problems had been resolved yet they still remain 10 i got the answer i wanted with out waiting on hold and not being passed around seriously thinkin of changing 2 another provider . i have been trying to get my pac code and after 3 calls i still have n't got it always helpful excellent service and good value . had a very helpful customer service advisor , however could n't resolve my issue because 2 masts are down so i have no coverage , technical issue so nothing she could do , but she was very helpful ! i could nt switch my internet on my new hand set .i rang 3times but still no idea .sowent into yr shop .though when i rang the phone assistants were very friendly . extremely helpful & did exactly what i had wanted . your customer service is very poor .i thought orange were bad but you are shocking .back to o2 at the end of this contract . slightly dissapointed that my plan was change when i upgraded my phone without informing me .only discovered when you made a sale call .then i had to contact you to change it .representative did his best but i was already annoyed this had happened . good service thankyou no very friendly and helpful person good prompt friendly service he was fine but the systems were slow and let him down well my reasons is simple this any time i have had a situation with my bills , my arrangements have been accommodated .which i greatly appreciate .thanks a bunch . straight forward , and sorted within a couple of minutes ! ! coz ur the best courteous friendly response that answered my question ! 49 mins to add one number to the account person dealing w query was incompetent and didnt know anything about my price plan composition or conditions .took her 15 mins while on hold to give me an answer the problem has still not been resolved told me they would come back to me in 2 hour 's have still not received a call . i just think that u ar a good service and i rang up this morning for a query on freinds and family and it got sorted .and i like the freebee rewardz .thank u advisor did not sound happy and sounded fed uo i was very disappointed with xxx customer service overall i had a problem with my phone bills , called 191spoke to james everything sorted fast no fuss thanks thats why im with xxx ! the advisor did what i wanted her to do i thought you may have gave me some free credit good service ! so help full i could n't get the problem resolved when i 'm not near my pc great service and i 'm really happy with xxx . yea u were no help at all been with u 4 year 's and find it hard how u dont respect ur customers i think i got bad service f|r the first time in years excellent customer service , very helpful . because you delivered the result required and were courteous go away helpful advisor who got the job done . i love xxx very helpful , very understanding , answered all of my questions i was very pleasantly surprised by how efficient the staff were and how polite and friendly they were .so well done it is so refreshing to deal with a company who cares ! ! ! very helpful every time i phone the person on the other end always helpful could n't ask fir anything else thanks again did what i required but took 40mins . yes you have still to pay my money back in to my account . i marked the first a bit lower because of the initial attitude of the representative .before asking what i needed , she emphasized that i did n't have authorization to speak to anything on my company account .in the end she was polite , but i found it a bit off-putting at first .all i wanted was my number transferred to my new iphone 's sim. my bill for last month was 116 pound , i understand i changed my monthly contract , bt could have been advised that i will gt charged on exceeding my allowance and how much will that be , i was happy until then , bt this has left a bitter taste as i nw feel ripped off .i will take it as my fault and hav to pay fr it ... lady on phone helped me undrstand , wish this was done by previous agent , as this has left a big hole in my pocket fr this month ..... advisor today was calm and patient . i have been a xxx customer for well over 15 years but the handling of things since my recent upgrade has disappointed me .i appreciate that there were issues with blackberry at the time but during a conversation with a technical advisor he said that because of the problems my monthly contract fee would not be charged .i subsequently find that no only did i not receive an invoice no notes had been made on my account detailing this conversation .therefore i have subsequently been charged .also the increased cost of insurance was also not discussed when i upgraded .it also came to light during this mornings conversation that i had been placed on the wrong price plan .i am know hoping that i am on the right price plan and that i will be credited as agreed . all aspects of my enquiry received effective answers .thank you very much . sinead helped me with a problem i did i got the answer i needed totally dissatisfied with the service - the advisor tried hid best but outcome of issue not resolved at all satisfactorily .as along standing customer i felt i deserved better - i shall b reviewing my contract when it cones up for renewal . advisor good but should not hv had problem in first place .also still waiting for the text confirmation from advisor . call handler very curious and knowledgable and i believe he will sort my problem out in the near future you said 3 questions no xxx reliable service in gu51 2th for 7 days so far was 2nd fone call askin 4 paper bill wud rather hav that knowing that i can make sure there money n my bank account than hav bank charges very good customer service . good service i would like to do it by phone conversation fully satisfied .no complaints nice people , very helpful good service easy to understand and very helpful not enuf tx .unfairhow your treated you rob people i got every thing i needed from this phone call thanks again v helpful . very helpful satisfied with service the service was excellenta v polite , enthusiastic girl who sounded genuine 9 _ xxxphone are generally excellent service provider .3_ there was only one option to my issue as i do n't have a credit card , i have to visit shop to prove i am 47 and can get access to over 18 sites , really inconvient .your support people arr courteous and knowledgeable yh . sure .i gave the ratingz tht i gave because itz the truth .the advisor tht i spoke to was real nice , polite & replied to my enquiry within recommened tyme also did so well .the ratingz tht i gave iz because the advisor did her job , & did it well ; ) i got lied too , i 'm waiting on a manager to call me back good follow up by manager i like xxx :-) because the company is **** and due the the terms and conditions changing and not bring informed about this quick , easy and friendly . the advisor helped me with my query and helped me to feel at ease as my problem was sorted nice guy but did not solve all my problem - how to change my pin ? kool service the quality of services provided by xxx has steadly decreased through the years both in stores or by phone , to the point that it is stressful and very unpleasant .serioulsly considering moving out . the guy i spoke to was very helpful .internet access still needs to be sorted positive and approachable personnel . . staff are fine its your high internet charges i hate your internet prices are so high its shocking and to let people run up bills with out warning is wrong and not being able to check online is a joke .i will be canceling my phone shortly . the proof is in the pudding michelle was very helpful and explained everything to me with my bill issue . simply becouse i am pleased with your advisor 's attitude and the way he dealed with my problem very helpful & obliging from start 2 finish helpful pleasant and knew the answers to my questions great service great customer service do n't know if anything is resolved yet .but call handling was courteous . the operator was friendly with home knowledge and provided the answers i needed , the reason for dropped points on 1st question is there are cheaper networks . the lady that i spoke to could not of helped me more ,she was very nice and also informed me of alot of information that will also help me save money .shewas lovely . satisfied with the phonecall and everyone can help me with what i wanted c polite and helpful advisor and dealt with my query quickly . good prompt service ur adviser disconnected us after she was trying to discover why we cannot use our mobiles to call , receive calls or text from our home yet we can use them in a different location .i will be looking for a credit on my next bill three times i have asked for the content restriction to be lifted from my 3g internet conection .it is still in place so i have now given up cheers ! 1 and 3 totally satisfied .2the answer took a long time to come back - i had to ask 3 times and i am not sure if it will work yes . good service all round the lady i spoke to was very helpfully quick to sort out problem has been dealt with replacement phone being delivered on monday great service great help due to notes not being taken , and situation not being resolved . good service i have always been with xxx and have never had a problem with them initially was put through to several wrong departments and each time had to give all my details to find out i was being put through to somewhere else .when i was finally put through to the correct department the people were very friendly and helpful .i got a great deal on a new contract too . very satisfied they sorted the problem and were a pleasure to deal with just a good all round service .i have been with xxxphone for years and never had a problem . i have always been a xxx user and have always been treated fairly and respectfully in all my dealings with yourselves , thank you immediate resolution of issue , pleasant agent the advisor was very helpful but could n't sort my issue over the phone so could n't give a higher rating at this point .would have been 10 but i need to go into a store to fix it a good company to do business with very helpful and friendly , used online chat before , instant help happy with service overall but ur workers accents r sometimes hard 2 hear or understand . . no help , i tried to be proactive to stop a high bill but i was told the system would n't allow me 2 the adviser was rude ; the problem is n't resolved . gre8t communications always informative helpful and flexible have been with xxx since 1996 helpful concise and friendly approach that 's how i feel the result should be thanks .finally , please could you tell us the reasons for your ratings ?problem sorted swiftly and efficiently . i am not a frequent traveller and i was concerned about using my phone overseas .i had found some information on the website but it was reassuring to speak to your advisors .thank you polite , helpful,capable . . very good c/s because i can not get a satisfactory answer to my question of why i was overcharged 2 weeks ago in portugal when i am on xxx passport .it states after 75p connection charge homerates apply .my homerate is 7p evening and weekends ! i was disappointed to hear that i would need a pac code to transfer to s corporate scheme with the same network . the service i rese francesca was really helpful and patient .was very pleased with this aspect and would recommend .would advise people to ask how their megabite allocation affects their minutes before having them .this resulted in my payments doubling for two months which i was n't impressed with . signal not brilliant but good package ,great help on wednesday i rang 191 explaining that i needed a xxx sure box as signal not good where i live , the girl said that would be fine and would be delivered the next day between 8-6 .then i lost signal and the call dropped .i expected the girl to ring me back ( no point me ringing as unlikely to get same girl ! ) no call came !i arranged to be home all day yesterday .at 9 i had not received text giving me time of arrival i therefore rang 191 to be told the request had been put through but not finalised !i 'm home all day for nothing .no call .no apology .i began the process again with another girl and eventually the box arrived today .i 've been with xxx since 1994,customer service in this instance simply not good enough ! call was answered quickly and my query was answered in full the girl was lovely and really helpful , she took me through what to do with my phone to fix the problem . .she was very polite and patient with me as i must admit i do n't have a clue with phones . . handled all issues the system is totally inflexible .i was told to ring to cancel my order on friday only to find that it ca n't be cancelled !this inflexibility must cost xxxphone a fortune . the gentleman was very polite and sorted my problem for me straight away was given wrong information for buy back . almost resolved my issue but still have a minor problem because keep receiving 08000 mum and dad texts wanted the number bared from my phone and was told this could n't be done .have to tell every one i know not to send them to me so i am very dissatisfied with your services . iv no complant simple request and dealt with promptly got cut off twice i 've had nothing but problems . i 've always been very pleased with the service i 've received from xxx .the staff are always very helpful and pleasant .would recommend to anyone . well i only phoned to check my balance and see where i had gone over .it was done quickly and easily ...so no complaints : ) fantastic service from your advisor first adviser left me hanging on through 3 pieces music when i had specifically asked not be left waiting and second adviser did not pass me to supervisor when requested .previous adviser approx 2 mths ago failed to put through credit that was due .i also asked for a credit for my wasted calls .that was also declined ! polite and to the point replies to my questions good service 0 all sorted call me if u want to know yes my phone is fixed thank you was not happy with the solutien i called this morning regarding my dongle after 1 hour the rep was unable to resolve the problem the tec deptment should have taken the call over but did n't and i have been left with no mobile internet which has caused me considerable problems and i have lost a whole day due to the problem not being resolved and i have missed deadlines and still have no internet pleasent and polite service the lady i spoke to dealt with my query swiftly and satisfactorily helpful and patient guy ! had no service for 3 days excellent service cuz i get vaul 4money the person was very polite and helpfull i was overall satified : ) although the adviser was helpful , i feel as if i paid for a defective good and i was not offered a new one to replace it he was helpful and friendly and answered all my questions .cheers ian phone taking money off me without permission topped up 20 pounds this month better of with contract else where i was very pleased with the sevices i found all three advisers i spoke to were great fantastic at their job my query was not brought to fruition due to xxx policy but i have an unexpected delay good people skills the reason is i cannot claim my reward points i av a account i am fed up of calling customer services and paying to speak 2 try and sort it out he was helpful and kind great service x got the result i needed i thought the service was terrible and felt i was lied to polite individual who listened and quickly resolved the situation the person on the phone was very nice .its you daft efficient and friendly service good understanding of my problem ,quickly resolved or advised what to do next because it was delt with now but spoke yesterday was told phone will not be blockd but still was and i was not happy with that i had many issues before regarding my new contract , bills , allowance and the advisers did n't know or struggle to solve my enquiries .i have to say though that the guy i spoke to today was very good and quick . because the people just do n't help not fixed problem fully great quick service satisfied with the result ime not very happy at all with xxxphone i am thinking of leaving i was totally satisfied because my query was dealt with quickly and the outcome was exactly what i had hoped for . i found my xxx customer service adviser to be extremly helpful and even helped me to have the best xxx mobile package thanks 'mel ' the advisor was helpful + went the extra mile advisor told me to go to the store i bought the dongle from to cancel it which i just did and they were unable to do so .i had to call again to sort it . being a very long term customer of xxx , i expected ( hoped ) for a better more helpful response regarding one of the price plans on my account .it was more ....`computer says no.... ! `not overly impressed and will be looking for a change in supplier come renewal times probably . excellent service every time i called and need help they can explain .nicely and friendly esp the billings team good profession service and neil was very pleasant . i spoke to 2 people one said i couldnt do what i asked when the other said i could no matter what the problem is your advisers are always so nice and helpful .and any problem i 've had has .even resolved on the spot .thank you so much ? at the end of the day xxx need to up there game that y i do n't give u full marks ok sorry and also y i 'm wondering when my upgrade is plz tell me thank you very satisfied . xxx give me a good service was told different things from multiple operators and was hung up on 3 times because my call was dealt with ok . no excellent customer service with all issues answered and dealt with quickly . while my connection was sorted quickly i still have no phone which was lost in transit because it was sent to wrong address .im still paying for this phone but im not able to retrieve it could n't help and said i need to visit a store , which is n't convincing .surely anything account alterations can be done via customer service and does n't require a store visit ! i was satisfied in receiving the information i wanted and the person i spoke to was very pleasant no hassle good efficient service **** service full stop not happy with roaming data charges .they are excessive and punitive and all mobile customers need to understand how not to get overcharged when travelling .you agent explained how i can control these costs but could offer no assistance over those incurred the girl i spoke to was very pleasant .my query is stillnot resolved but i feelit will be . very satisfied total incompetence ; lack of knowledge and lying by your advisers except the last lady .mtn in sth africa is far superior to xxxcom d w dean lady was very helpfull but i was unable 2 access the info i required as it was from an old contract from singlepoint that is now in archieve 's but i was advised 2 call back if i did not get sorted from a different source . i 've received the information that i needed , however the staff sounded busy and in a hurry to go 10 yes just great service agreed price plans not being activated .wrong charges made to our account .advisers telling me they are dealing with problem but not dealing with it despite speaking to members from managment team .having to make lots of calls to xxxphone to get the matter resolved .we have been a customer with xxxphone for aprox 15-20 years .very dis satisfied customer .since the start of this year you have wrongfully taken 1000 pounds from our account . my reasons are adequate for the appalling way i was treated getting cut off you are losing a customer after i have used my credit no generally quite satisfied with xxx good explanation had 2 speak 2 different ppl who gave different reasons 4 the problem ...as long as it is fixed then they were helpful and well mannered lady was helpful .hopefully my querie will be resolved after the 7 days i have been informed . placed order on 19/3/12 .del .was promised for 20th but still waiting i called to ask about a query on tariff , but it was not answered .the call dropped because of a problem with the sim or phone and nobody called me back .i will be trying to resolve sim problem today .i have had service/ drop call problems since signing up with xxx , i never experience any such problems when i was with o2 and i am paying more now also! your customer care is appauling .very good at making promises that things will be sorted .yet the next month all the hassle starts again .had enough of xxx phone all together and will be looking into terminate my contract . the operator was great , helpful , polite and friendly .but my past experience with xxx has put me off their services therefore i would not recommend then to anyone the woman was kind and sorted everything that i needed fast and effectively .top class service .thanks x good polite service very help full thanks all sorted out by the rep.but as these review texts took over 15 minutes to trickle in i wo n't be doing them next time ! good service you got the reason forq1 , q2 part of the issue wasresolved but not all and i now have to search for a tel no and call again because your system cut me off .q3 the advisor was very good preston listened great service very pleased with the call efficiency it was only a simple request to change the date of my direct debit because i could not see how to quickly do it on line i was't happy about the lack of interest about my reason for calling , i spend at least 5pounds everyday , when i asked about leaving xxx to join another company he was n't interested .i have only ever had a xxx mobile and have always been happy untill now . your advisor ( beth on the renewals team ) knew the answers to all my questions and arranged for the urgent delivery of the phone i needed .very happy customer .great customer service . i have been signed up to a tarriff which i did not request .i have communicated this several times to the shop and to head office with no resolution .i have left messages with the shop and no one has got back to me .i have not been able to access my bills ! bad line when on a call so bad that people ca n't hear what i 'm saying .texts being received days after they were sent .voicemail not coming through till hours or days after msg was left .keep being cut off while topping up credit .being charged for calls that are not connected to anyone that just cuts off while dialing out .this is happening to 7 people i know who are all with xxx .i will be changing providers if service does n't rapidly improve .service unavailable while trying to send texts . i had an excellent call last week to discuss my tariff and suggestions on how this can be improved .these were considered and i called back to set up , very friendly cs agent and actioned immediately good n helpfull info 3g signal in my area needs improving.your customer services and technical staff are excellent . issue not resolved , still waiting for a call back ! my query was resolved and i was told why i had the problem .the operator fully understood .i find this is the best network i have used . was on hold and the music playing was irritating your service is good helpful and took their time explaining everything answered all questions offered other good deals available and nice and friendly q1 xxxphone have proved they wanted to keep me as a customer.q2 my problem was dealt with .q3 excellent friendly adviser . the adviser was very nice polite , but could not beat the offer from virgin !so will be leaving when contract ends efficient and helpful staff because my query was resolved quickly all your customer service team are very helpful polite ,&knowledgeable .& they make things easy . i had no problems cool they sorted my problem very quickly i only had issue with a minor thing the lady did something and now the whole internet is not working and xxxphone is now closed is that not wonderful :( bye very disapointed with the full service i every thing was fine i was just surprised to be told that we were charged for our handsets i had no complaint about the call as such . good quality service all round .polite and courteous staff and handled efficiently . advisor was very helpful problem was dealt with quickly and efficiently not put on hold or put through to someone else just dealt with . after eighteen years of custom i think xxx have lost all idea of customer service and i will be terminating my contracts as soon as i can .as for reccomending xxx , i will be doing all i can to deter friends and family from even considering using your services .eighteen years counts for nothing ! generally over the last few years your quality has gone down hill concerning renewal of contracts with me concerning i have 4 with you i was given the information that i needed , although , i did n't realise that the bills have been changed to online . yeson going problems since start of march the advisor was very helpful and dealt with my enquiry sucessfully mr kyle very good as due to the fact u could n't help me or even help my dad who is currently in egypt , all i wanted to no is if his data roaming is off as he is n't very good with his phone and i therefore do n't want him getting overcharged for something he does n't no a what it is and b if it is on or off it was good and i got sorted what i wanted to get sorted i was completely satisfied with the service . the person who i spoke to was very helpful an friendly i was very pleased with the overall service , the person i dealt with gave a good precise reply to any qestions i had your rubbish simple enquiry .efficiently dealt with .friendly . the phone call was handled ok .my query was the possibility of saving money on my mobile account .i finished the phone call only with the option of saving on insurance by checking if my bank insurance cover my phone , then cancel my insurance payments with yourselves .thank you for the help .i hope this feedback helps . a friendly and a competent staff solved my issue within no time no no reason very helpful lady got the job done ! you have got to be kidding me .leave me alone .i want to cancel my contract and change to pay as you go . that 's 4 questions !my main question was efficiently answered in a friendly and professional way .thanks . the help and response from the customer service team is always good however the they are dependent upon the outside mast team engineers who have a lot of problems in my area to resolve ex32 7nj please can that issue be addressed as soon as possible . yes felt that l was being rushed off the call the advisor was rude on the phone , but xxx are an amazing network !and has amazing offers and deals , i do n't mind ! the girl to whom i spoke was extremely helpful , friendly and competent in complete contrast to the last time i contacted xxx . im satisfied with the service i recive i have been in contact with you regarding the non reception i have been getting since 23rd feb due to your mast being down and still never received an answer and i am still paying my monthly bill .the local xxx shop admits to the problem when you phone there is no problem i have just done an upgrade and both the store and tel customer service was very helpful .my phone was delivered the next morning . good service i have tried everything the advisor said and still i ca n't access my dating site as it still says content control has not been lifted.content control was removed months ago ,the reception for xxx is terrible i will be leaving in october and going elsewhere .thanks . good service i have had trouble connecting to bt open zone for ages still carny get connected because the man who dealt with me was extremely polite & got the problem dealt with there & then , very happy with his service very good service and helpful staff very helpful , called me back as i was on the phone which was n't receiving emails correctly !girls name was lisa the person i spoke to resolved my problem very quickly and easily and was very helpful . very good customer service operator today , understood my questions , gave good direct answers and spoke clear english better than other times ! she understood me . didnt help to resolve problem helpful no fuss replacing my ( broken ! ) phone - auto system on mobile is annoying when i want to speak to a person not a computer !otherwise great .local reception in kent sevenoaks very poor .... query resolved efficiently and effectively .polite and knowledgable adviser . the operator was very helpful .give him a pay rise and sack the person i spoke to earlier in the day .absolutely useless . well you was very helpfuly but notice got done about not getting my free weekend last week end the guy was good and did what i need quickly it was a very satisfactory response and a quick result putting a bar on my wife 's phone having just had it stolen whilst out shoppingregardsdudley alleway my server was warm friendly and very very helpful good service staff are very helpful everyone i 've dealt with was with o2for 12 years left because treat abominabley i have been reporting intermitant signal in my area for the last 6 months it know turns out that xxxphone know about this and recomend if i buy a 3g phone or booster i might get a better signal why did i get a 2g phone supplied by xxxphone in the first place after nearly 2o years as a loyal customer i find this level of service totally disgusting problem was solved quickly , advisor was polite and very helpful .having been with xxx for nearly 2 years i can say i 've never had and issue with the company directly and you have always been able to help should i need it .thank you helpfull operator . helpfully staff who know there job if i may say that i dealt with and indian call and got nowhere and loads of excuses my problem was not resolved until i spoke to staff today based in england regards john cross awful customer service in general with regards to my complaint .still not resolved after a month .also account set up incorrectly has led me to the point where i do n't want to be with xxx unless they resolve issue asap. he dealt with my problem without any fuss and he was very polite and helpful brilliant very nice advisor good and prompt resolution the gentleman my wife spoke 2 was very pleasant and helpful and dealt with our request speed and efficiency .polite and helpful . / always a fantastic service always ! good training ! ! ! handled quickly and efficiently with a real person . promt service and sorted problem too long on hold without coming back to tell me why , need to confirm changes actually made / credits actually applied , otherwise would be perfect efficient , friendly , fixed the issue quickly i called to get the gprs settings for my phone by text but never received them very friendly and helpful . the lady was very pleasant and helpful and solved my query promptly the young man was very polite , and dealt with my problem straight away very pleasant and good explaination phone answered promptly , person polite and helpful .of course my request was an easy one to deal with so that would make it easy for the person at the other end to be pleasant ! cause someone there that new wat they was doing 7 because i have had trouble with xxxphone before 10because chap on phone was very helpful because i was very satisfied happy with service so far your advisor was courteous and answered all questions i asked ...no fault whatsoever ! helpful and was not wating long nice people first call i made i got cut off .2nd call gave me the number for woking branch but woking have not solved my problem . i 've been told numerous things regarding receiving an ipad that have ended up not being the case so my confidence in what information i receive has gone down just truthful i thought the man was realy nice and solved what i needed in a very quick time i under stood him and he helped me get what i needed also got to the point with no jargon .x because i need to wait to make sure the outcome of my query works out .also the advisor seemed a little bored when speaking good customer services friendly service and the reason for the issue was explained and resolved quickly very unhelpful your staff are very friendly and helpful i already explained it worked .i called and got the answers i required from a helpful agent . do n't appreciate being charged for a sim card the agent was fine nice lady on phone the adviser was prompt in sorting out the best package and was polite and helpfull the 4 adviser 's i spoke to over the last ten days all get 10 out of 10:-) for me the system for cancelation need 's tweaking !but overall your service is very good :-) thanks david spindley bercause your service is terri be helps out with payin my bill on the date i can efficient service , answered all my questions .thk you excellent person on telephone that 's 4 questions not 3 person was polite and did what i needed my questions answered & dealt with in a courteous manner . he was extremely friendly and helpful .very nice to talk to help 2 get my internet working again . good customer service because the operator decided to pput me on hold without telling me and also when i asked her a few questions she gave me no confidence in what i asked her to do was done and when i asked her a question the first tims she reppplied 'what ' which was very rude .i have been a customer with xxx with every single one of my phones and neva had to expperience a phone call in which i felt totally exiled and the operator gave me no reassurance or even a welfare chat seems i am a xxx customer person i spoke to was very professional , friendly and efficient . job done the service was good but could be better if you could call wiyhout being charged the lady was very lovely n helpful took 4 calls to find out about some credit i was due no one knew no the lady was really helpful very polite and prompt service .very thorough and knowledgeable . she was very understanding of problem , even if it could not be completely solved . xxx is the most incompetent organisation i have ever delt with you have sold me 4 numbers on a business acc and i cannot log in to get my bills and you wo n't change to paper billing . did not actually receive reply- perhaps it timed out , so not fault of rep ? excellent overall service i have been waiting over an hour for an email from yourselves , i was told it would take between five and sixty mins .i think the call charges are extortionate , an it takes way to long for your computers to load up . my phone after 2 months went faulty , you sent it away to fix it , it came back with same problem straight away , the shop promised to order part , they never did , i called you about it , you said you would call back , never did , had to spend nearly an hour on the phone to mel , she was good in trying to help , you have no part in stock at all , if this is not resolved i will hand phone back as not fit for purpose and well end agreement . coz then the man was very kind rated 9 to 10 because i thought the service i got was excellent good quick service.clear instructions . prompt service ,confident and audible customer service representantive .xxx the service and coverage this year has been awful waiting on a manager call back if not resolved contacting consumer programme watchdog unexpected charges - was cut off by operator totally dreadful call handler and a dismal response , having been made to hold for 10mins , i then asked him to call me back or email and 24hrs later still nothing - unless u deal with my problem promptly and satisfactorily i will terminate contract , never use xxx again and leave feedback to this effect on every available online board , not to mention word of mouth referrals . the issue was identified quickly and the fix was suggested quickly and efficiently . i could not get around to fix the issues the way i would have loved the problem was not solved and the person handling the problem did not really seem to understand how to fix it .she also kept having to ask her colleagues .i 'm still waiting for a solution . vaige answers and was on hold wile they asked someone else good service , but small miscommunications yes reasonably satisfied with your service bad customer service and advice for nearly 2months .todays advisor is the first to try to resolve the issue very polite my call on this occasion was answered promptly & the advise given was very helpful & informative , your adviser was professional & business like .however i have waited a long time to be connected to an adviser on several occasions in the past which is most infuriating . i 'm happy for how u r handled my call ! no job sorted . your packages for international roaming for business users is shockingly bad .now looking at alternative providers . was very pleased with the service but i am still waiting on xxxphone to send me internet and picture settings to my phone everything eles i would rate 10 very helpful assistant i had to do most of the research , he did not know anything about the monthly europe traveller data package and wanted to put me on the daily rate which would have been expensive .my reason to call was to lower my bill ! the guy i spoke to was very helpful .the scorws given would be even higher but until my dd comes off in april i cant be certain that what i was told is going to happen is true . haha your not a good company to deal with unable to answer my query due the fact you could not tell me what i wanted to know ,which was a phone number texted on 27th march only the fact that a number was contacted was told one thing then told something totally different i got the help i need promptly very polite !and helpful . very satisfied with the person at other end the service was thoughtful and understanding and accommodating.much better good servicegood peoplegood web great service well , i would recommend xxx as a 5 because i dislike your services sometimes .i rated 4 for how satisfied i was as that 's how i felt .the customer service man was very helpful that 's why i rated the help 8. i still have no internet been in my view thats what they were worth problem was solved quickly good service because you tex me the questions so i replied i was very impressed at how quickly i got through the man helping me was very polite and helpful and was very friendly no consistancy in 'help ' advice .staff all contradicted each others advice .denied contact with 'tech support ',instead ,being told tech would contact me within 48hrs ? ? ?no idea why xxxphone have a tech team that i couldnt speak to ,or why it takes them 48hrs to offer any support .thats irrelevant in any any case as they didnt `get back ` to me anyway .totally frustrating and stressful experience .=noresolution of my problem ....4days after raising the issue . i am very happy with xxx i have tride diffirent networks but xxx is the best for me i rang to make arrangements to pay my bill.the person i spoke to was understanding and help ful.and i was happy with the way my query was dealt with.and am happy to be with xxx . because i want more internet useage and less mins , for the same price , and you wont comprimise with me , very dissatisfied customer of 7 yrs i was very satisfied with the answers to my queries . the service you offer is ok , however your after service is not so helpful ie problems with my blackberry ! phone me and i will tell you but you wo n't as you are incompent and corrupt !last time i asked you to phone nothing but then that proves my point because your advisor was of no help and suggested i look on ebay ! ! !i am paying you a lot of money for a blackberry 9900 the battery life is appalling very friendly and knowledgeable very helpful , instantly understood problem brilliant customer care there what i felt i live abroad and feel costs too high to phone uk i was so confused with web site as it would not accept my correct xxx number to allow me to get into the 'rewardz ' .your rep was both patient & very helpful .thanx sorted out my problem in no time at all good service ...thanks . . xxx is not customer focus but self centered little in this world is perfect , the ratings given were the best i would almost ever give . service was good . because xxx is the best network going :d xxx is very expensive , passport and international databundels are eu only , girl on the phone was very friendly professional and efficient very helpful you have got things written on your database in relation to my account which are inaccurate .the guy on the phone was very unhelpful and did not go out of his way to help . happy with service .just want to speak to operator not listen to all different options .took three attempts to get issue solved excellent service was quickly passed on and not offered deal advice given was useless .not very happy with xxx and phone . dealt with efficiently . i am pleased with the outcome of my call but i spoke to 4 people before being put in touch with manager .so wasnt very happy with the advisors . because your staff are very good thanks there on your system !im leaving xxx after this contracts up ! because u were efficiant the agent hung up mid call . adviser done his best but nothing has been sorted yet .so ca n't recommend xxx till it has not really xxx is rubbish .end off ! ! !much better suppliers out there that offer a lot more than the rubbish you offer so , that 's why i will be leaving when my contract finishes . no helpful i 'm a customer for almost a year .i paid my bills in time .but the service provided for me when , i claimed for my lost phone is very bad . i think vofafone has the worst phone reception but when i ring the customer service is good because she very helpfull in dealing with the problem and sorting it out with no aguments and i am very satisfied thanks no signal ... too often .u said 3 questions ! passed to 2different wrong departments , nothing was resolved , staff incompetent and was cut off adviser spoke to fine , not happy with xxx up grades , check beginning of year could up date in feb , then april on phone today may online june ! ! ! ! ! i have been loyal customer for number of years but due to mis-information continually received seriously considering looking @ other providers yes im still waitin2get my content lock bk off cs agent v good but i am not happy with the presentation of the service offering - 500mb is not unlimited and it is a deception to present it as such .neither should connecting the phone to a computer to act as a modem ( sharing internet connection ) incur additional data charges to those already in one 's plan would have had a higher rating if i 'd not had 2 wait so long and if i had n't been cut off with the 1st call ring me was very happy with initial call as operator checked phone settings and took my details .then told me i would get updated settings within the hour to send or receive pic messages which i have not and this has happened twice now this week .i am looking after a friend 's pet dog and just wanted to send a pic as they 've not seen him for 2 weeks so not overly happy good fast service i would recommend xxx just not the sales advisor ! service was efficient ,friendly and helpful . that 's 4 questions - you said 3 ! was pleasantly surprised with the service .had a very stress free experience unlike with other phone companies .felt i left the store with all i needed to know and not confused by complicated explanations of the phone and contract .glad i decided to come to a xxx store . the person who looked after us was very friendly , helpful , patient and very professional .thanks for excellent service ! ! ! excellent and knowledgable sales assistant helpful considered my needs and pointed me in the right direction i thought it took a long time to get a phone , i love the phone though and the man was very helpful xx have been with xxx for a number of years and have always been pleased with the service i have received .the staff helped set up new phone .and explained how the iphone worked to me esp as i was not used to such modern technology . informative and clear , no hard sell overall i was happy with my experience very polite helpful and didnt rush through what he was doing had 2 wait a while 2 b served but assistant was friendly knowledgable and efficient and did not try 2 push any product i wasnt interestd in . my wife and i had lots of help and advise from the sales assistant ,natalie giving us a great buying experience .we were both very happy with our phones and contracts . the girl that served me was very pleasant & helpful . we where served by a very helpful & knowledgable assistant .our requirements where understood and catered for .it was a pleasant experience for a novice mobile user like me .please thank natalie . ranjit was amazingly helpful very quick service i was pleased with the product because the man who served me helped when i was being a difficult customer , also i have been with xxx for so long and they have always gone out of their wat to help when possible excellent advice and service every step of the way for my phone upgrade thankyou again ! great quick pleasant service a very efficient , friendly service .customers are made to feel that they are valued and that their requirements are important . as a long standing customer i would have like to have seen some loyalty bonus .i could have got better deal from competitor as new customer good quick service .thanks i just like u i was very happy with the service i received the sale advisor very helpful and friendly he gave me all information that i needed and i would recommend him to any one who is thinking to by phone and very good costumer service the staff in the oxford store could 'nt have been more helpful , and very patient with my guestions - excellent service . an all round good service .have not had any problems over the years . took time to explain what i was entitled to within my contract and transfered all my data over from my old phone so i could use it straight away . yes atif the sales guy was great .really good foud i thort lee was helpful i had a problem which was sorted out quickly and efficiently . very helpul , no queue , very friendly and courteous .pretty sure i got excellent information even that which i was not expecting .9 not 10 because i am not happy about the chosen device , specifically the sync to outlook .this area was the weakest in store and turned out to be the weakest.thanks all very good , friendly and helpful .only afterwards have heard how varied your quotes are for renewal and buying back old handsets are so left feeling unsure as to whether i got the best deal or not ? excellent product , excellent service pleased overall i was thinking about upgrading online and was very pleased that i decided to go to the store instead .i was seen straight away and the sales rep was friendly , knowledgable and exceptionally helpful .i was delighted with the serviceable will continue to be a loyal xxx customer for years to come ! ! he told me all and more that i was going to ask and if i did not undersand he would go over it ones more .thank you great , quick service .and good deals . the 8 s because they were really helpful but were unable to solve the problems needed and 6 because i think they could of improved a lot more in that area found the staff who served me very helpful l did not feel embarrassed to ask questions as l am not used to new technology , also felt at ease did not feel as if l xxx reputable company , got an ok deal with a not particularly suitable plan and colin was very polite , helpful and knowledgable when faced with an awkward customer like me . the service , knowledge and friendliness of sam was simply the best i have ever had when inside a phone shop excellent customer service good honest sevice good service and staff my wife went over some minutes and your company was unwilling to work with me .after three years of service i expect more than that . bin with u many years as did my husband before he passed u let me keep is number and waited a few days for when i was ready 2 be able 2 look into his fone 2 transfer fotos and messages not forgettin videos that meant a lot thanx 2 all yor teams x not happy at all with xxx ...having to call customer service to get my allowance after topping my phone up ...ca n't watch sky sports on mobile anymore as it just seems to have disapeared ? ?without any notice given bw xxx&having to pay to call 191 even though pay monthly customers call free ? ?this is a disgrace&i will be changing network at end of april ...really poor ! ! ! think your getting much better everything went quick and easy and problem was sort within 5 minutes person i spoke to couldnt be more helpful the content control was removed as requested but some sites are still coming up with the restriction .it was n't fully explained how it works . the attendant finally solved my problem after talking with 3 others that did n't . i was bounced from one operator to the next 4/5 in all .call took 31 mins .far to long .operators were helpful however fault with new phone poor customer relstions and not helpful or sympsthetic answered my questions most effectively unsatisfactory service .incompetent system it is the first time ever somebody from vodsfone sort all my problems fast and in a a very polide way .thank you very much for the lady who helped me we are being charged for data , when data us part of the contract ur gud but no1 is perfect dats why u got 9s and not 10s :-) been through to 4 different advisors and been cut off at the final call . no have been a xxx customer for a long time and never had a problem with staff or service helpfull staff phone dead for reason for 3 days i gave these ratings as the advisor was very helpful . because i cud understand the person on the other end and she was very helpful .not like the majority of calls 2 xxx he had a pleasent manor about him . overall a good service query resolved , dealt with appropriately continual problems with incorrect billings and payments . i had issue with phone and advisor resolved it instantly because , i changed my address , and i have been asking for a bill to be sent to my new address and this has not been done .ridiculous . dominic was very helpful being told the wrong information .being told on my online account i can upgrade today and being told on the phone that i ca n't .i would appreciate this being looked into asap.if i cannot get todays 5eal when i upgrade i will be complaining . great service the lady i spoke to was very helpful and done everything that i asked ,she was exellant the customer care agent resolved my query swiftly not enough space on an sms to detail this - refer to answer to q1 the lady was very nice and helpfull my reason for calling was met and the end result exceeded what i wanted i was missold a tarrif in aug 10 my query was dealt with very quickly and even the cost of my call was refunded satisfied customer this is anoying .whydoesnt somebody phone me?this txting as annoying as original complaint overall good service and well polite lady . for once a very helpful , polite and knowledgeable operator who answered my query quickly , effectively and with improved service suggestions . good service ? my query was resolved in a prompt businesslike manner by a respectful and friendly member of staff .......... excellent customer service and support . tried to lower my tarrif because i no longer need the xxx service as i have a works mobile phone and i 'm getting married and have to say money and xxx refused to lower my tarrif therfor i 'm not happy with the service being passed from one advisor to the other and taking 15 minutes to sort out a very simple issue because u asked me i think you.s are verry helvel and they to help us when we have a problem from september last year i enquired about the 20 % off to public sector workers n was n't given a real answer , and was never phoned backthe situation still has n't been officially sorted i now have 2 go either 2 my local xxxphone or fill out an online form , the adviser was better than i 've had before very polite man . the advisor was helpful and polite but the answer to my question was unsatisfactory in regards to xxx 30 min phone call , had to check with manager multiple times .still unable to answer my question . not solved .was told to go to your shop in chester as they had records from 2 years ago as the bloke told me you not have them .shop had no idea why he told me to do that . the lady was very nice and polite and explained everything to me you could understand them .and could tell they was n't reading from a script . i was a little put aback when your operator informed me that i could be charged if my phone when checked at the warehouse turned out to be damaged , it made me feel as if xxx were implying i was pulling a fast one and i was after a new phone , not a nice feeling .what happens if the phone is damaged during transit from me to the warehouse ?who pays then ? ?one other thing , there seemed to be a time delay on the line which made conversing with your operator quiet difficult ....regards ,andy owen . no no needed answers to what was wrong with my phone desperately had no idea .who or where to go as is pay n go so tried xxxphone and the service was right choice for me .good bloke very understand in he did n't apologised for the problem , he was rude , and he did n't solved the problem at all .also the line cut off and he did n't call back .i am considering to change the company .i am very disappointed . always very helpful , and got to speak to a person quite quickly very efficient service i was overall satisfied with the phone call and the advisor was very helpful .unfortunately my monthly bill has not been reduced as much as i 'd hoped when i upgraded could 've given a perfect ten but the line was n't that clear to me . nobody is a 10 friendly efficient spoke good english had nice manners been a xxx customer 4 a while now n was very happy with the service provided n my problem was solve n fixed customer handling skill . . been messed about people saying they will ring back and do n't wanting me to days without a phone customer service at the call centre are always helpful and give the best advice ... unlike the store i visited i was very satisfied with the service given and answers to my query thank you . very happy with service i dont hav internet but was ok as she did everything over the phone !very helpful x genuinely i received an impeccable service to which i reciprocated appropriately . i have had problems with the service since day one which meant allot of calls and time wasting i am due for upgrade in few weeks but got issues in doing so i am not going labour issues here as it would be a very long response good service attitude was not sufficienty caring .no apology , when my query was not of my making . everything resolved - as long as i can set up a 'my xxx ' account to register my 'sure signal ' so i can actually get a reception at home ? ! we 'll see when i try this evening ? the advisor was helpfull and knew my problem .he then fixed it .unlike the previous person i spoke to or the duplicated e mails from india . i had a good experience and very satisfied with the service i received . i think your customer serive is disgraceful and i will be moving networks .i will inform everyone i know that you are useless , disrespectful and totally disgraceful .i will not recomment you to anyone i know good service very helpful staff that gave me the best advice on the best contract 2 suit me good service thanks fantastic customer service x advisor not very helpful asked to speak to manager told he was busy would take up to 48 hours dealt with fab , fast , no hassle no waiting no stress , great .keep up the good work ;-) advisor was fantastic , patient and casual . because i really did n't want to leave xxx so i happy that the advisor did what he could to keep me with you the representative was very informative & pleasant & iv never had an issue with xxx for 7 years customer services person cheerful and helpful . my call lasted about 19 minutes but for around 15 of them i was put on hold .the call handler did not sound like she know what she was talking about and would just repeat herself instead of answering my questions .overall the customer service was terrible . prompt and efficiant i was happy with ur service . patronising and sarcastic attitude .re 2nd advisor (technical dept ) because i was dealt woth quickly and they were very helpful yes i was very satisfied thank you good service overall .thanks nice man on the phone .ex solidier . very disappointed with how i was compensated but impressed with how professional the call was handled query is still in the process of being dealt with but advisor was helpful no service in fleet hampshire for days and you ca n't do anything about it or give me compensation ! ! the service was good .the only improvement might have been a quicker referral to technical services by customer services and then to have avoided the security questions from the former having gone through this before with cs the problem is not solved very good service and well explained when i called . lady was extremely helpful and knowledge based on the quality of customer service , clarity of the agent i spoke to . problem still not resolved helpful staff . good custmar service problem dealt with in double time ! ! efficiency good service good man .... not happy with xxxphone though no was promised a call back within 10 mins and texted updates 2 hours later and still waiting i 've had two days off work so far and still do not know for sure when the phone will be delivered , this time off costs me money !i understand it 's the courier at fault , how ever xxx choose to use them .was told last night you would phone to update this morning but i had to phone p.m today ! do not know if u have fixed myproblem helpful and did what i asked but disappointed my deal could not b matched so had to leave vodsphone after number of years i called twice to lift the ban on my device so i could check my lottery results , it has still not been lifted !i should only ever need to ask once .if i call again it will be for the third time , its simply not good enough . because i felt let down by xxx having been a long term customer when i needed help it was not given i was not receiving texts and it was fixed in minutes and the adviser told me to switch phone off daily so phone can be updated which i did not know .he was very helpful the person was very helpful and dealt with my mattet quickly and promptly answered all my queries very polite and very helpful . customer service agent was very good , but ongoing issue with phones not working is yet to be resolved . that 's how i rated it very pleasant and helpful what the company do does not comply with its insurance policy .it 's not fair to customers . completely dissatisfied - my contarct says something else , even on logging on your website and i wonder how come , he tells me something else .just being stubborn , and sticking to the same mantra - without using any sense . because the young man was very helpful was informed date of new phone arrival .however xxx sends txt to state 3 days later , with incorrect address . becose i ca n't afford any bills excellent service for somebody as old as i am .to solve a problem where all my children/grandchildren have failed is quite an achievement .thankyou . agent tried very hard to answer my query but failed miserably through no fault of his own i am still waiting 2 be called back 1 and half hours later ! very poor com skills bad attitudes no sencse of customer loyalty . both advisers were excellent , and i will be looking at xxx when my new contract runs out because of their knowledge and manners . better than last time i wanted am upgrade and they did not supply me with a comprehensive list of options getting through is painfully difficult , find the number on the web site , pushing buttons on my mobile during a call means i have to open it up and it goes to speaker phone , lots of options are repeated , then waiting ages .in the end , i still cannot get to see a breakdown of my bill for this month or previous months .i have never got that page to work . whether the extra number i have never used and have tried to cancel before , twice , will be taken off my account remains to be seen .there is no explanation as to why there were calls on it .f ok first call got me know wher 2nd call got it sorted the 2 calls cost me 50p as this is my only phone and im am a 60 year lady who is very unwell ok i have been a xxx customer for years and got all my family to change too great service provider never got what i wanted the lady did n't know how to solve my problem .made m wait for long time .can access my account and i give up ..... acceptable level of customer service i am not happy with xxx at all an when i phoned before they just hung up on me !i give up with your customer service !an with the net work !i cannot wait for my contract to end ! not been called back as promised - not happy the lady was polite & helpful and resolved my query . i thought a high value costumer would be obtain special offers for his required needs tried the auto service with no success ,hence the score ,but the cust ' service chap excellent they were good and very helpful still not got my settings no i 'm bored now the problem was resolved quickly and efficiently . 0 good service everything sorted with my bill and helped me set my online up and told me about my xxxphone app so i can moniter my useage very helpful and bill is clearly explained and most of all best reception in world nicola was very helpfull can i have her phone number please the first phone call i was asked to hold as he did n't know which model of i phone so he needed to check but passed me onto a totally wrong dept .then i finally got back to right place to be told that he did hav right model by another staff member .then i was put on hold four times but not given reason why .xxxs customer relations is hitting rock bottom and they do n't seem to be doing anything to improve it .they take their customers and their money for granted .i have ten contracts with you but i am cancelli.geach one as soon as there 2 yrs are up and going elsewhere . satisfactory service instead of this rhetoric why do n't you just ask me what the problem is-lack of signal-too many weak signals and interrupted calls ! !not a happy customer ! ! friendly and professional i think its a good network never loss of reception always happy to help .xxx the best . the guy was very good the job is not complete yet so only a 6 excellent advisor on the phone pretty much always satisfied with how my quarries are answered the advisor was telling me too much info too fast therefore i got confused the technical team colleague , lack of understanding what i was saying .not listening to what i had said .not asking questions to find out what the problem was .not providing a satisfactory solution to my problem . still not happy with the network 4 brining 2 my notice something i wasnt aware of .and the explanation i recieved your charges are excessive .i would like another 3 months free mobile data before re-evaluating my contract with xxx . still not had a response to my query even though i have called twice today .would like somebody to contact me . i felt the lady i spoke to was very helpful but after the time i have been with xxx and the money i spend monthly i would think there would be more that xxx would offer me . i paid a phone bill what could go wrong ? thing are never sorted straight away the woman i spoke to was great and it was quick and easy my problem was solved on first call , diagnosed quickly and restored faith on handset and network false information about your phones , lied to about my contract i asked for a 12 month contract but got a 24 good service hasle free i cannot believe your inflexibility .all i want to do is upgrade my phone ! ! very upset .i 'm quite aware that i 'm in a contract , i want to spend more money with you , not cancel the contract or spend less . great overall but had delays due to the system going slowly for your agent and being put on hold for a while to find out more info .total time was long than it needed to be . i phoned 4 times about the same thing and its still not been sorted out ! the service was good because the lady was so help full i did not have 2 wait 2 be answred by a person }ot much filtering she was friendly and cared really dissatisfied with the information provided at point of sale and subsequent over charging for less service than i was receiving on a lower tariff been with xxx 4 many many years and always been happy with service and coverage the individual was asked to provide a contact number of the 215 high street kensington branch .hardly a security issue .he asked numerous questions which had no bearing to the query and then after all that circus , he gave me an out of date number which when i dialled promptly told me that it had changed and that i should dial the same number which i had done on the first occasion . it was all good . becouse the person i spoke to spoke very clear and accurate , they were very helpfull with dealing with my call , i think they deserve a wage rise for their hard work and efforts . the person on the phone was telling me that i was basically lying it was a pleasurd to speak to someine so friendly and helpful lad was easy to talk to good phone manner .even though still havnt received internet settings as yet caller was very helpful and professional but overall xxxs policy 's are disappointing good service my problem was sorted out . because i have been a xxx customer for many years and always been dealt with quickly and operators always helpful and polite always a good service problem was n't solved also had a text off paul saying he would ring back an check if solved .guess what he did n't ! ! ! ! did n't solve problem .put me on hold and then disappeared very annoyed that i have receiving calls from someone about an upgrade only to be told that the person does not work for xxx and that i am not due for an upgrade at all . this is a repeat failure on your part to allow me to register on line / pay bills .i would rather just receive a bill by post ! excellent service and very helpful the cardiff store did not unlock my handset .your advisor could n't even tell me if it could be done in store .when i asked her to find out she refused saying she did n't have their number .i 'm left feeling quite angry . it was fine and would recomend it to anyone problem was resolved quickly on the ball polite very helpful thankyou because you guys always hang up on me and my picture messages always stop working and h never sort it dont agree with ur 1.50 charge for paper bill and no resolve made you dont care if i stay with xxx or leave for t mobile im disgusted with you just that u r good once again xxx are unhelpful !told me that a phone we got from your xxx store in cheltenham from the business dept .was not supplied by xxx. i am accused of not being truthful the warrington out sourced call centre strikes again !another nail in the coffin of my business contract with xxx ( due for renewall this september ) .a call from a senior manager at xxx who really works for xxx might help , rather than the 3rd party hired hands who do n't care a dot about customer service .kevin meredith no bad customer service , lack of customer care , overcharging .items removed from the tariff without informing the customer i have had to call all 3 times to have my company 's phones activated ( internationally at my own expense ) for use while abroad and still one of them is not working and i assume i will have to call again to resolve this - on each call i was repeatedly being offered different and confusing information from your advisers - this is why i answered your questionnaire very hepful and quick .nice person to deal with last night i was on phone to you for just under one hour to get the information about my contract in the end the girl was going to get her manager to phone me 24 hours later i am still waitng after ringing up again today if u play back ur tape -the recorded call ,ul know why . davey dealt with the problem in a very professional manner and answered every question and even sent a text to confirm the result . for no reason the call went dead but no one has bothered to ring back .very poor customer service ! my new phone is fineally working properly after 3.5 weeks . the service was friendly and prompt 10 the gentlemen that i spoke to was very polite and efficient and had time to chat about life in general .all in all a very pleasant man . answered my query fully .polite . i want to place 15 handsets onto one contract , your adviser said it could not be done .that 's xxxs loss not mine . unresolved query re faulty phone the advice given did not work when i am discussing business , i do not expect to be called by my first or `mate ` ! excellent service pleased to get my bills sorted at long last .i hope ! the problem i rang with is not resolved wanted to use internet and send picture messages i ordered 2 handsets to be delivered to my nearest xxx shop in exeter on fri . 1 was delivered to my home address and i was n't there to sign for it and the other was sent to my boyfriends house in cornwall albeit the incorret address , 20 houses away from his house .the redelivery was suppose to come to my house in exeter but it had been sent to the xxx shop .absolute shambles .4 errors , attrocious service . the person who i spoke to was really nice and was down to earth : ) he was quite humorous which made it easy to have a conversation and deal with the matter at hand . great service excellent comma pleasant enough attitude and , although it ended up costing me more per month , it was resolved efficiently .no-one is perfect so could n't go higher . there is a massive price gap on sim only contracts between xxx and other networks .despite cold calling me telling me i was due and upgrade with the wrong name on the account , when i rang back to confirm there was no way xxx could match plans on other networks .i do n't understand how that is possible when i have only ever had good customer service from xxx before , i do n't understand why they do n't want to keep their customers and be more competitive . it took me one hour to deal with my problem being told to call different numbers asked to speak to a manager to no avail in the end i terminated the call as i felt so .annoyed did n't feel i was getting any where .do n't think i shall be recommending xxx i have found after care very poor service once i spoke to someone was good .misdirected twice and cut off once .4th call was successful happy with help from apple think xxx phone do n't really try to help in some areas prefer not to discuss very good service ! got what i wanted quickly and without fuss because the person on the other end was very good no because the man i spoke 2 sorted my prob out very quick : ) did n't cancel my contract as required teleworker dealt with my problem completely . just very happy with the service i have received from yourselfs . it was easy . very happy with the service and resolution of my query . because i was more than satisfied with the way my query was handled , the lady i spoke to was very helpful ! because the man i spoke to helped me with my problem very good service .andthe person i spoke to was very helpfull and plesent . no i have always had excellent customer service frm xxx , i 'm glad i left o2 can't find what i was told to look for on your web site handset delivered a day late so waited in a full day nothin then when finally received handset next day there was no sim card with the phone so once again i after to ring customer service they tell me it was a error and will receive it next day 1st class royal mail ( 2day ) and still not received it so once again i call customer service and yes mr salmon it 's been dispatched .not a very good service at all so i 've got a handset i ca n't use to i receive my sim what good is that everything was answered and implemented . query dealt with and was very informative and prompt . i originally contacted one of ur advisors in february with regards to changing my payment date and then again in march but nothing was done about it however the lady i spoke to today sorted the problem out straight away and could n't understand why it had n't been done before as i had requested . prob sorted asap very flexible regarding a payment i was worried about because i thought the man was an automated person and i could not understand a word he was saying and he was v unhelpful . i am dissatisfied that xxxphone keep making errors with my account , and also the free data with bt is pointless , it never works despite connecting fine , i just want the issues with my bill to be resolved . i have been a customer with yourselfs for a number of years and glady continue on your service it was above average service . i accidently sent message 1 blank but would have given it 10 .i was totally happy with the way my query was rsolved , it was done promptly and the assistant was very polite , helpful and profession the woman on the phone was very kind and helpful the adviser did n't appear to be specifically erudite leaving me not really any wiser .confused now and not wholly satisfied with the explanation very excellence service today very happy with the customer service officer all of my questions were answered and the lady war pleant and effient i am happy that my problem was resolved but i 'm not satisfied that i had to call twice to sort it out no bad customer service !shocked to get such treatment . mainly satisfied with the service - problems with emails - yet to be resolved did n't realise that a new model of phone requires emails to be set up .so still needs to work to be done that is why not 9 or more . because my phone not receiving web browser and did not to much about disgusted by the i have been treated in resorting me to tears ! ! ! not received phone .it has been week and nothing has been resolved ! ! ! ! great help very friendly dont find xxx very accomodating towards their old costomers .can find better deal at other providers it was fair the person who answered my call was extremely helpful i was very pleased it was made easy to sort out thank you overall good esy the asst managerwas really patient and thorough .this is my first smart phone and she was so helpful good service , very helpful and nice lady on a phone i was put through to a dead line . passed me through to second person and had to complete security twice you could n't sort the problem but my daughter simply deleted the account and then added it again .could you give her a job ? my call was answered quickly and she was friendly , knowledgable and efficient . service has been good because i have to ring for a third time to replace a handset on my company account and the operator failed to make notes the last time cheery voice , polite , and efficient was happy that my request was dealt with quickly and efficiently ! ; ) i told each of the 3 advisors why i was so very unhappy with u, but none of them could offer me any advise or deal to mitigate the waste of money yr dongle has been .i feel it was missold 2 me in the first place .when i tried 2 cancel it after 2 months when i realised it wasnt 'fit 4 purpose ' due 2 no signal at my home i was told 'too bad ' & that if i wanted 2 cancel i would have for the value of the remaining time of the contract .yr sig has been v poor recently so after 13+ yrs with u im so fed up im thinking of ditching xxx .i need 2 upgrade my fone .last done 5yrs ago , but a paltry 7 days is not long enuf 4 me to learn a completely new technological fone .after the fiasco re the dongle im worried about signing another long contract in case im stuck with something i cant use , again !also no special discount 4 not upgrading for ages or very good useage rate doesnt make me keen 2 stay with u ! do i need to ?i mean have i not made it obvious ? ? ? i have phoned ragarding this problem on an off 3 - 4 times .i keep on getting fobbed off .you 're staff do n't have a basic understanding of the problems that i am having .despite explaining in great detail .i think it 's time to terminate my contract which i will be doing as soon as possible . sorted my problem well . very help full and friendly and polite helpful quick 2 solve the error problem with log in to my account still not solved .adviser v good but technical problem still there it never got sorted but the operator was good the service was good and my needs were met . very helpful , succinct pleased with the service not been satisfied with the company absolutly wonderful lady very plesant and helpfull .explainedeverything i only seem to get help towards the end of my contract , and no help during .it took 26 hours for my phone to activate , also not happy that not been able to check my online billing xxx made clear mistake with my overseas data requirements and no empathy has been shown friendly , courteous service with answers to all questions followed by application of the desired plan add-on . i have been with u for longer than any girl friend .and i have stayed to other networks ?but i have never left u .we will b together always adviser was polite , helpful and friendly . the adviser appeared to know as much about the problem as i did but between us we managed to resolve it . although i like xxx they do n't offer plans that suit my needs excellent service all the way threw the call your consultant was clear ,precise , and answered all my technical questions confidently .well done to her . because for the 1st time some1 actually gave me answerrs i needed ! your guy sorted my problem out quickly and efficiently and spoke english agent could not answer my enquiry or direct me to tech dept no issue nor sorted out but i was happy with the advise you sent me a new phone without a battery staff helpful and expianed everything to me . as always great service from xxxphone and this is why i stay with your company as your after sales is as good as your sales because you asked for em no i want a manger call back i find your roaming charges while abroad unfair .i understand the need to charge me extra for being abroad and for every time i go over my allowance but to charge me every time i crossed a border is outrageous ! ! ! my questions was answered an i was happy with the way the lady dealt with my query i have been into the xxxphone shop in chatham about 6 times with this blackberry curve even though i have only had it about 7 months .it was sent off as it has a faulty wheel on it sorted out a few times in the shop the last time being thursday of last week as it constantly keeps stalling ad i ca n't get messages or status or texes .the gentlemans ethnic language made it difficult for me to explain the problem to him ,eventhough he was very politem and the last reason was he handled the problem of our languages was to each other to the best of his ability .my main problem is with this blackberry phone and keeps freezing , so i am not getting the full use of the phone as i should be , , ,and having it only 7 months paying my bills on time and having to take the phone in to the xxxphone shop in chatham where the service is politeanno way shaoul a phone of this type and cost shoule ever have to be taken back to the shop as many time as it has , i am personally not pleased about this as i amumable to ? same good service . was n't sure if the operator was actually doing or going to do anything about the issue , or even if they could .still waiting for a call back that is now late adviser answered my question . coleen the advisor was incredibly helpful and efficient , and gave excellent service good service good experience received when visiting the store really this is too time consuming my querry was handled very curtiously and efficiently . happy i am with xxx , but customer services can be hard work sometimes , if the advisor isnt english . you seem to have solved the problem with me not being able to send texts from home the girl on the phone was efficient , friendly & helpful , all be it a simple enquiry .only area that could be improved is the delay in being able to find information relevant to my account and activity within my account very quickly - the system is both slow and clearly does n't have a good enough summary to provide basic answers to basic questions , as in ; how many mms have i sent this month , the call handler literally counted them up . a good company who are good to their customers . waitn on technacal support so not full marks .full marks for advisor put my fault through straight away waitn in call now . person was direct , easy to talk with & i had no unanswered questions when finished ... the call was handled professionally and very friendly so my scores reflect that well my reasons are the way i was treated billing is completely messed up . no help .not the first time .been with xxx for over 20 years . i have just recommended xxx today .myissue was felt with promptly and the adviser was pleasant and helpful . great services i was helped out with my problem and the advisor was most helpful well as i have .nthad cause for complaint thats the best i can do customer services are the best i have ever come across , go xxx was told on previous call that a manager would call to resolve problem .never called , this will result in me terminating my contract with yourselfs tommorow ,due to appalling customer service .i have remained a loyal customer for twelve years , but will not be mugged off for a quick profit .i will be calling at my local store to deal with this , as obviously ringing yourselfs is a waist of time . anytime i have had reason to phone customer support the advisor has always been curteous , highly efficient and thoroughly professional . very unhappy with xxx customer service .wil not be continuing with xxx when contract runs out . bcause he made it so simple 2 undstnd n put rite i am paying a lot of money for a phone that do n't work it as a battery life of 4 hours and i 'm stuck in this contract for 2 years with no phone replacement every thing i wanted was addressed and dealt with correctly and politely . the questions deserved the ratings i gave i thought based on the customer service i received today very helpful advisor .have n't had a chance to try the changes yet . got cut off first call , pit through to the wrong department 2nd time and was kept on fine for over 10mins third time with still .noanswer finally got a text to tell me there has been a fault and need to wait another 3 says before get handset ! i needed help and the lady was very friendly and helpful and i got the info thankyou good service polite , helpful , informed operator . could not help our query and now have to go in store ! i have a problem with your partner bpd who tell me that it is being dealt with by carl bell who will not speak to me can you help have to back to the store to get my 6 months free zune pass very easy to upgrade very helpful staff although dispatch problem delayed phone by one day overall very pleased because i was n't put on hold for four hours , you answered my questions straight away , the girl i spoke to seemed very nice ; id like to buy her dinner thanks .finally , please could you tell us the reasons for your ratings ?freindly helpful made clear the solution thank you very much me so happy me love you long time the operator on the phone was neither competent or helpful ! fab service she dealt with my ?very efficiently very helpfull i dont feel at all valued my bills are 60-70 mabye every month my bills are always paid on time via direct debit i really felt highly of xxx always recomended this network to my friends snd family my i phone is faulty the jome buttom does not work this is a common fault on the i phone my gurante expried by 3days and xxx czn not help me of give me any advice or help i am not happy at all and though i would be a life time network for me untill now .i have another 8months to go and will not be renewing my contract and will get sll my add on removed he would n't help me fix my phone ,was very unhelpful ..in fact over the weekend i will be complaining received up grade which you 've made me pay for when other companies offer it for free with no sim card .so it ca n't be used ! ! for making a good customer service forever ,and to improve our relationship with xxx business . . it was good service and operator was friendly and polite because obviously i was satisfied ... ? ? ? very helpful and polite took time to listen to problem a satisfactory phonecall resulting in a purchase . because xxx have always been helpful i am very happy with the service i get excellent friendly service advisor was very helpful and i could tell he was doing his upmost to help .well-mannered and very easy to talk to i really felt he was on my side .will definitely recommend ! not happy about service received in past phone i have us useless been repaired twice then got given another one still have problems with signal ca n't wait until july when contract up will be switching to another provider help and good advice you cant get my bills right wrong every month since start of contract over charges everytime disgusting service sorted my issues . fast and to the point advice my problem was sorted out promptly and quickly the people i spoke to seemed well informed .and a follow up email was offered and sent to confirm a possible new phone deal .one of the people i spoke to expressed a sense of humour which i like . paul .was so helpful ,patient , & kind . well quite clearly i was pleased with the service or i wouldnt of rated 10 would i? ! very efficient and friendly staff . she was a polite and helpful .set up the direct debit with ease ! ! excellent service i felt regarding a desperately needed replacement handset on our business account we have been 'fobbed ' off that they are still not in stock after waiting for over 1 month and when requesting a similar quality/value handset as an alternative this was refused .our devices are not gadgets to us they are essential for running our business ! i have had very bad experiences from xxx over the last two months .check your records takes a while to get answered to first of all , but once through the staff are very helpful . **** ! ! i know friends and family who can not get the handler of my call with such a pleasant attitude , all together it was a pleasing sufficient call .thanks i was on hold far to long for the query i had and there was no attepmt at rapport building i already did . problem resolved do n't think u would understand ! gud service poor customer service got put on hld then disconnected . query not answered , now anxious over it again no help what so ever , and the only fair bit was your adviser told me to go to apple direct ( even though the contract is with you ! ! ! ! ! ! ) monday i will look to t . get providers , 1 out of contract already . had a lovely helpful assistant took a long time 2 register new top up card .numbers when dialling do not hold you did n't do what you told me you would .you failed to activate personal hotspot as you promised . quick efficient service my query was handled promptly and efficiently . i have had mobiles from other companies but i fine that xxx is the best because iv had bad advice very helpfull u asked 4 them,an i helped u . i have been with you since i first went mobile no other company in the same league the agent i got through to was excellent .getting to talk to an agent is frustrating . 5 for q1 as i always seem to have problems with the network .today it was because my 3g was n't working and was resulting in my phone saying ` no service ` .3 for q2 as the advisor was n't to sure why the problem had occurred and advised me to turn phone off and on which i had already tried , but she said to keep trying until it updates on the network .and 10 as i was satisfied in the end as i asked about getting more mb 4 my internet .although i am usually used to being asked if there 's anything else i 'd like help with before the end of the call but on this occasion i had to say before you go there is one more thing .overall though she was helpful enough : ) very helpful operator .resolved issue quickly and accurately without any hard sell .issue appears now to be fixed . i 'm not happy with xxxphone .i have been with them for 14 years and not treated like a loyal customer .get charged way to much and have very bad signal in my area .take my insurance which i 've just canceled .i was paying 12.99 a month for my phone i phone up to cancel and get told you can offere it cheaper .not good customer service my problem is still not solved .i was put on hold 3 times , for about an hour , i was passed to 3 different people and the customer service was abominable .thinking of leaving xxx great customer service no fault xxx couldnt offer me i wanted . had a prob and it was sortd out within mins .thanx 2 nicole .x have been with you for years very satisfied .had an outside company call me and quote me a deal then did nothing .they are not doing you any favours . was kept waiting & diverted & waiting for too long but otherwise very efficient . good advice well i 've bin cut off twice in the past 2 days an my phone ai n't work as it should .an 4 the help ova the phone was shocking when i was with orange they talked u through your problem step by step on the phone so that 's y an this is only the first week i hope things get better as they ca n't get worse advisor was the most helpful iv had in a while and all ratings based solely on her this is the 4th time now i 've gone through a deal with your call centre asked to be contacted back and it never happens quite happy to try and and pressure close you on the phone at the time 10 advisor sorted my issue promptly i had problem with my handset and u help me with it .i am very satisfied .many thanks xxx are very helpful . good service thank you she remained friendly not just polite but friendly call was very informative polite and young lady was very friendly and helpful answered what i needed yo know no very helpful and comprehensive explanation i have been told different things by different members of your team .my issue has n't been resolved to my satisfaction . advisor did all he could .network fault not rectified though . i have been with xxx for 26 years with the same number and always been happy with the service everything was handled quickly , efficiently and very nicely .advisor was great everyone i know who is on other networks has been quoted a significantly cheaper price that i was given so i am not convinced that what i was told was correct . everytime i call customer serves the more it makes me want to change to another net work !i called once to ask if it was possible to block my stolen/lost phone they said no ok i called again another member said something completely different i fone again the fantastic women done it straight away !do i have to ring that many times all the time to get one thing done ? issue not resolved , lacked clarity and could have helped more .all info i needed was actually on my phone .bit disappointing , always had good service before .perhaps it was because it was a friday afternoon ? just not helpful as all phones contracts r coming 2 end will b looking 4 new carrier 10 happy service ques 2 en 3 sorted quickly .ques 1 overall just happy wi service . could not receive sims sim card was worn out had it for 5yrs !got a new one and your woman managed it to keep my number etc ! the internet facility on my phone is not working , i keep getting an error message saying network unavailable , i have a web pack and at the moment its the only way in which i can keep in contact with people i do not have money to contact by text or phone , so i use social networking and email , the advisor who i spoke to on the technical team was not very helpful didnt seem to want to help and eventually told of to go to a store , so why have a technical department ? felt all my questions were answerd and explained well was a polite and well spoken advisor i was cut of when being transfered to accounts and no one bothered calling me back all i wanted to know was wether my phone would work in usa .i had to listen to 5 mins of painfully **** music before i hung up .i still do n't know the answer , so o guess you 'll just charge me whatever you like anyway . the person i spoke with was very professional and extremely helpful sure .the woman said she could n't help me .she should have phoned the store and solved my query and rung me back .instead she made me do the work .my query is still unresolved and i am extremely unhappy . i did not known you at to register your freebie reward points .so i lost a lot of points lookin 2 change 4 better deal adviser was polite & dealt with my query efficiently the advisor was very friendly and helpful and helped resolve the matter very quickly . as always never resolve a single call my questions were answered quickly and i hope competently . great helpful customer service : ) problems resolved and advisor friendly and helpful i will be writing to you and if and if you do not do something i will go to someone that looks after there customers i have had 0845 calls where they ask me to press keysi thought this was suspect so i called to check all wad well with my accountthis was checked and handled quickly and professionally and i was advised all was okthis reassured methank you i established that i do n't have a phone line that i requested when setting up the new contract and therefore may lose my established landline number .the new billing system is as clear as mud and i do n't have online access to my detailed billing ! !this is a rubbish service .the advisor however was very polite and attempted to assist . q1 because my internet do not works in the city center the advisor was very understand and helped servive from xxx is always concise , clear and efficient could n't under stand the person i spoke to signal /reception is terrible and sorting out a problem that was no fault of my own cost me a days wage as it to to long to sort i had to get some 1 to cover my shift at work worker very patient and offered workround .topup direct still lousy unreliable service that 's cost me money by not reliably taking my 10pounds a month no. fed up with xxxphone . no the polite n efficient service i received my phone is not working , too much hassle to drive back to the store i purchased it from .and i am stil paying top whack for my contract although i have no phone ! i have been with xxx for a long time and have always been happy with the service provided . call handler was pleasant and helpful , although i was held on the line quite a long time as she discussed issue with manage .my biggest gripe is the structure of the xxx system meant she couldnt resolve my problem and im now waiting for someone else to contact me . she was extremely helpful and sounded happy and pleased to help me ! my issue was not resolved ! ! ! please call me ? xxx very good in general .only annoyance was that i had to visit website to request proof of purchase and i could n't do it over the phone .otherwise all good 9 very friendly and competent customer care the first 2 customer services people were rubbish they didnt give me correct information ..the tech guy was ok ...the last customer services lady was great she knew her knowledge and was very helpfull ...still waiting on wap settings .....ive been witg xxx for years but kind of disapointed this time ...i worked years ago for 191 for 4 years both of the people i spoke to yesterday were very helpful and extreamly easy to talk to..both were very well trained and knew what they were doing !fab customer service ! advisor was friendly and extremely helpful exellent as always i needed to change my address again after doing it in store did n't do it fully .first time i phoned in i got the phone put down on me .second time was much better .only problem i can say i 've ever had with you but it got resolved quickly . i wo n't to no why you no longer receive a free pound credit when you register your sim like you do we with every other network i was happy with the service dat service the call was handled efficiently and speedily . becuase i did not get the credit i was owed and i want my internet back still not happy my bb is working because i think they were very helpful . my sim is still not activated .in not happy with the phone i now have .i just dont feel i was listened to . because it has taken me today about 6 phone calls to get some help .x . the girl was polite , but either she today , or other members of the team earlier in the week had given me totally false information . everything was sorted easily query was not solved x because these surveys after every call are seriously annoying what do you mean ? the gentleman i spoke to was pleasant polite and knew what he was talking about thanks satisfied with adviser for sorting the problem out very quickly and reasonably , but the situation shouldnt of happened in the beginning . the person -i think her was heather- who spoke to me was so kind and understandable , xxx has definitively changed the way to approach customers , sounds like we really are part of that ' cosmos ' and i just loved ! the information he gave was good so i 'll take it from there the person was helpful well i 've been on xxxphone 4 years and think yous hav some great deals and everytime i ring a operator they r always helpful x im not really bothered aslong as i get what i pay for to be honest . using bill pay service you said 3 questions do ca n't waste any more time . quick answer and understanding of my problem followed at once by a solution and confirmatory message because u set standards am more than please with your company i thought your staff was very helpful x service was good but you did n't resolve my issue , action from last call was n't completed and their was inconsistent advice . i was pleased with deal and service good service as i had 2 much money taken off of me for different services and not all of it was recovered freindly helpful call handled well , politely spoken and accurate information was given . good because she solve my prob early i thought they were fair well no not really - i would have thought 7/10 was a reasonable expression of satisfaction .after all , i have been a customer of xxx for how many years ?whilst you are on , i was rather irritated earlier today when , after downloading software that you said was important , i found my screen cluttered with several new icons most of which referred me to ` contacts ` .gone was the former simple option to view calls/messages .over and out thanks - i am rather busy right now . no sorry i was extremely impressed throughout by the friendly and efficient service i make only one call and customer advisor solve my problem in my difficult time , thanks very helpful and pleasant i liked the person over the phone really helpful ! my issue was sorted because i got my problem sorted out straight away friendly person who helped quickly poor customer service , and no one has answered my queries or called me back to resolve my problems i received a very good service today and my query was dealt with swiftly . unresolved enquiry , had to be put to a separate dept and was n't even introduced - just put in another queue !not nice all was first class so 10 out of 10 operative was informative and dealt with my problem efficiently and with a satisfactory conclusion . sorted my query out quickly and was polite on the phone , xxx do n't have many problems with signal , aint to expensive and is overall a decent network my call was answered quickly and the problem was fixed in under 5 mins very happy thank you for being very helpfull i was put on hold 4 half an hour then told it could not be resolved without the phone then did another half an hour the next day still not resolved then today - no exchanges at weekends .it should have taken 5 mins to arrange an exchange phone read my notes problem with voice mail still unresolved after 3 months and endless phone calls to xxx ! query delt with kwikly .advisor knew exactly wot 2 do and he was pleasant and polite q1 my experience with xxx has not been great at all q2 i was only paying a phone bill and i had trouble with the automated service and i didnt trust it it was asking for details of my card that ive never had to give befour .and the payment has still gone through advisor was able to resolve issue this time but issues with automatically renewing freedom freebees and she said the same issue may occur next month .therefore , issue is resolved for now but will prob face problems again next month .would n't necessarily recommend to a friend is freedom freebees has been difficult to set up and i have wasted a lot of credit . fraud on my account and not been looked into properly and i felt finger pointing at me if was looked in to thoroughly then would clearly see was n't me ! hi the man was very helpfull said he would call me back with anser to my enquriey waiting on his call i have contacted xxx several times reference the problem and i finally spoke to someone who has helped me resolve it .thanks . cause i am a very satisfied and i am one very happy customer with your service would not ever dream of changing to any other network thank you i had alot of my credit taken and i wasnt able 2 have it credited but the advisor was helpful but i still feel the need 2 change my network problem not sorted the advisor was very helpful with my query see answer to q 3 very angry that i clearly explained that i was in another room with two other people who had bbm an when i tried settin the phones up i had them side by side an they are jus pendin contacts they will not go in my lists and the person dealin with my query thought that all i wanted to do was add myself it was a very frustratin call also expensive as i was using my landline and was on for a good while then after all that the problem still not resolved , i was also promissed a call bk for yersterday which i am still waiting for job done effectively , but systems slowness meant undue length of call & waiting time . no was dissatisfied to hear about waiting 72 hours in order to finding my actual minutes and the advisor should signify this and the lady who held the conversation was very understanding and well spoken good response without any delay and nice to talk and finally satisfied good service prompt answering from a very polite gentleman who dealt with my call in a professional manner you failed to sort my query .in fact you left me on hold for a long time and then cut me off . ok satisfied however i assume there would n't be anyone to follow up on my case and ill have to call again if there 's a problem i had bought the wrong bundle and the girl i spoke to was so helpfull .she cancelled it .refunded my money and bought the one i should have got for me .she was very profesional and extremly helpfull .not a lot of companies have staff like that these days .thank you so much . i was given clear exact answers to my questions happuy with the service staf helpful and english ! i want to know if i can get a pkge of calls and text only as i dont have any acces to internet . helpful service my call was answered quickly , the lady who dealt with it was very polite and helpful .she solved my query quickly and efficiently .far higher standards than most customer services i have dealt with in the past very polite friendly and helpful adviser . i phoned 7tyms with same problem its discustin becuase xxx is a really good network and i would advise it to anyone : ) poor service , was disconnect from call halfway through , did n't call me back !feel im getting poor deal and will b looking for a better deal prompt answer .quick resolution .no up sell u asked the person i spoke to was more than helpful and went the extra mile . you have ripped me of and the issue is still not resolved ! ! ! ! ! ! ! ! ! ! the adviser marie was very helpful , understanding and went above and beyond , but she was unable to resolve my query , when she passed me to the technical team i waited for ages , then got disconnected without speaking to anyone . everything been ok my phone has been in less than working order for the past 6 months , i have contacted customer services on numerous occasions and i finally took it to a xxx store .they sent it away to be repaired .i was contacted that my phone was ready , a new one was sent out only for it to be broken before i even left the shop .i has now been sent back again !this is giving my anxiety attacks and i will be ringing trading standards to find out were i stand to close my contract as i have not had this resolved and this has now been going on for several months . communication not effective xxx are rubbish i did not speak to a person had too many options could not repeat the amount owed totally extremely poor customer service . because the man i spoke to was friendly lovely and answered my questions . you 're representative was extremely affable and very helpful and should be commended on his customer relations .a scouse lad called chris . ur operative , stephen , was so helpful & well mannered .he 's worth his weight in gold .i hope u pass on my compliements to him .he 's an asset to xxx . i am suspicious as to whether i have the right answer to my query and mostly disappointed having bought a new phone and contract that it does n't work ! i found him very helpfull and for once he was english so i understud what he was saying to me helpfully service , no issues and my problem was resolved ! because i wanted too re do my friends an family an it was down !but was very happy with the person i talked too thank you the lady was v helpful and the prob solved efficiently issue dealt with promptly but wo n't know if fully solved until i am able to test it out helpful , v pleasant and i hope accurate information !jeff gazzard . because i was told instantly everything i needed to know .the guy was so helpful the ive been told various things today which either doesnt make sense or hasnt happened and it shows your customer care in a very bad light well i have based it on other times too when people have n't been very helpful with my contract and they do n't keep me informed with when my contract ends etc no reason for dissatisfaction no please note _ fact that i needed to raise such a query does not help xxx ,s reputation . fairly quick and easy because you were very helpful your website is not working to register and it states to contact customer services for further assistance .called and all i was told is sorry its been down for a while just keep trying .not much help at all but advisors attitude was ok . because he was very helpfui with my questions having dealt with the complete and utter ineptitude of bt for the past 3 years i find it refreshing to deal with a company that actually actions requests , gets billing correct & actually provides the services agreed . both the advisors that i spoke to handled my query quickly and friendly and i am now back working .thank you everything i needed got sorted straight away great service as always simple reason because im on pay as you go i wanted to transfer my txts and internet over to my new number when they was due cos i dont want to use 2 phones !got told that couldnt happen so i think thats pathetic when im the customer thats paying good service bc ur all so helpful and that the lady that i spoke 2 just gone 6pm 2day any chance i cud get a date with her plz cn u help me as i helped u thanx:-) yes , been a customer for many years and found the call just made me want to swap to another phone network .for example when i asked why xxx did n't provide unlimited internet usage and other networks like three did i was told this is because xxx owned the majority of internet signals transmitters and the likes of three used there 's so did n't have the up keep of them .this has made me think 'why should i worry about the upkeep of transmitters and pay for them ?should i just swap provider ? ' 10 out of 10 again was quick ,and slow and patient with me as i explained i was not computer/gadgets literate no i had made a mistake topping up.the agent was friendly and helpful and guickly sorted out my mistake which was excellant.thanks because they took all my ten pound and left me with nothing xxxphone are always understanding and helpful abd always accomodate out personal circumstances and give us longer to pay wen needed . . they advisors always very helpful and polite have phone about prob with this phone twice got to diff versions of wat was causing prob it still not solved diffently thinking about moving to another network been with xxxphone from beginning not pleased with them at the moment just my opinion of the questions problem not resolved after several phone calls .thanks he went out of his way to help execelent help0thank u excellent service no very helpful sales team had finished and noone could answer my questions . satisfaied with xxx u fail to answer my problems with xxx it seems to depend on the agent you get through to on the service you receive .this was a very good thorough agent and well done for hiring her :-) .bonus maybe for that one ! the rep was as helpful as he could be .but xxxs service and network is ... well for lack of a better word - shithouse ! ! ! i 'm pleased to be coming to the end of the contract , i 've never experienced issue like these on other networks and yet vf still insist on it not being their network .then again , i doubt anyone will read this message or even care :-) thanks guys , cya later . they cut me off so my problem is still unresolved addressed the query straight away , resolved it and very satisfied with the change .50p more a month for a much more comprehensive package very helpful service , but could not get info needed to understand charges charming pleasant manner and very helpful . i am extremely happy with the service i receive from xxx , the advisors are helpful , cheerful , and any problems are quickly resolved !i will continue to recommend xxx . because i was abit confused and the person helped me and explained everything which was very useful problem not solved i would recomend you 8 i was satisfied but upset because i cant get new phone and i liked my phone and now its lost 5 the person i spoke to handled the call perfectly and politely seemed pretty easy to change address ... after i found out that xxx still had the wrong address .but - i 'm still not sure you have the right address ...your systems seem to be screwed up ...after i called and corrected address , and changed delivery to tuesday ( to correct address ) , i just received another txt about delivery monday to the wrong address ... oh well ... we 'll see what happens .hope i get my new phone , either way ... brilliant customer service i was pleased with how quick and efficient the adviser was and also very helpful i did n't feel a full explanation to my problems was given , a new sim was offered but this may or may not solve the problem . you sorted my problems out so dissatisfied with xxx adviser was very understanding and professional he made me feel valued as a customer and delivered great customer service 10 i would recommend xxx without a doubt so i 10 out of 10 expected more conpensation . 10 over all a good experience sim failed to activate within the time scale told very helpful hi i am a xxx customer and have been for the past 7 or 8 years .i have spent thousands with you .i have had an issue with my iphone 4 , me being a loyal customer of yours would have expected better service overall my issues were not dealt with .i do n't see why i should have to pay extra for a iphone 4s after the problems i 've experienced and the money i 've spent .i find it unfair that i 've paid this much and being on the phone hour after hour and getting nowhere and this time i am not willing i give you any more money for a replacement phone .thank you . my call was handled perfectly by the advisor that helped me , he was polite , informative and very helpful . problem solved quickly by friendly helpful girl . excellent service from adviser .however xxx needs to be proactive and advise customers of network failures in their area .so i have some doubt as to how urgently you will fix the problem with transmitters in gu51 i was happy with the way i was delt with and my problem was sorted and the addviser was helpfull and down to earth and i could under stand him , thanks great service and friendly guy to talk to .gave even more info that i required and help me decide on next xxx upgrade .top bloke i thought as i had been with xxx for such a long time and always have 2 contracts with you i thought you may of been able to reduce my bill down after a year not asked if needed further assistance , advisor did not seem confident in what he said yes i gave low ratings because it is outrageous that it takes 3 days to get a business contract and after that it takes 3 additional days to activate the sim ...i gave them the pac code as well but they did n't use it and the second phone is still not working ... any other network cable to manage this all whitin one day !xxx still working to sort it ... 4 days !:-( 10 a very good number i was told i would be contacted over a week ago and i am still waiting simply based on the level of help offered and courteous manner quick and efficient ,thanks . everything i needed to know was answered quick and efficiently because i am very pleased that it happend that fast thank you because i 've had nothing but trouble with this network ? the lady was very helpfull and polite and asked me if i wanted help with anything else great customer service all round the advisor was friendly and helped me out with my queries . waise not fully understanding my questions question answered with minimum of fuss .an operator who actually listened and quickly answered the question . could n't find my account from my number , and could n't help to sort my problem .the call , listening to your music endlessly was a total waste of time . excellent customer service , very polite and helpful because you could not resolve my problems 10 the advisor was very good but this is the second phone i am having to send back i got through straight away and both people i spoke to were polite and helpful the same as before . the reason i gave a 10 is i was very pleased with the service and i feel it deserved a 10 no sorry polite and clear , helpful answers . waited for about 5 minutes for transfer to technical department on expensive call from usa .eventually gave up .previously had been asked the same questions that i had already provided prior to being connected (eg mobile phone number and pin number . ) the advisor was helpful and polite on this occasion . good service and efficient on this occasion . friendly and efficient i wanted to switch phone miners between handsets and person had little idea service was brilliant and would certainly recommend to friends thank you good service all round advisor was great but i still need to wait until nxt week for my phone to be unblocked i 'm very happy whit our service .thankyou . cus sometimes the network iss good but yet other times its rubbish because u ca n't hardly get any reception , no pleasant friendly and warm assistant .very efficient and helpful . exceptionally helpful advisor ! the reasons for my ratings are my bbm still isint working and neither is my internet the resent adviser i spoke to was very helpfull and very polite : ) great all sound service polite and helpful i have not yet managed to solve the problem !so i can be neither satisfied or unsatisfied at the moment . delt with my requirements quickly and help me get the best for my money .very helpful excellent customer service service ok xxx said they would ring me back with regards to swopping my phone they didnt been with xxx a while now i had a sim card ordered as i 've lost it .nobody told me to call xxx directly to activate the sim card or it will be helpful that a letter reminder asking to re-activate sim card .so when sim card was placed into phone , i was thinking i had no reception all day ...... not happy with service chris was very helpful and clear with his instructions .my previous call re : the same problem did n't help at all and cost 25p for nothing ! i asked a question about my phone which was n ,t in your system .the person i spoke to sent me infomation on a phone nere to mine , so i could fignur out what to do with my phone .she realy tryed to help answered my questions quickly and politely . unable 2 cap call charges u let bills mount up putting pressure on family finances that is what i experienced cause i think the staff r very helpful and i like the service u provide the first answer was a mistake the guy from xxx was spot on and sorted my problem and should be promoted having no mobile phone since 15:30 today and still unable to make and receive calls on mine and my wife 's mobile .having called the xxx helpline twice the last call lasting over 20 minutes and the gentleman cut me off as it was 8.10pm and we called back and were told the department was closed and will reopen in the morning .there must be a problem with the arial for coverage on our area .bh3 7az bournemouth .we are very frustrated and still both waiting to make and receive calls . staff were fine .my problem ca n't be resolved tonight .got to visit a store to sort out . disappointed that despite it being my phone and i am named to speak on the account the advisor refused to speak to me .when this contract ends i will be moving to another provider . because xxx i the best in the world the first rating was as i rang this morning and me request was totally wrong and i had to ring bk this evening but the lady this evening was very good and did exactly what i asked and was sorry for tje mistake originally had 2 ring many times to try and solve my problem .last person i spoke finally talked sense !hopefully when i try & set up account monday , it will work ? ! ? ! i am only able to access the internet for about 2hours in the morning and 30 minitues at night this why i may change to orange the adviser was very helpfull and polit the guy was polite , sorted out my issue and he was very efficient and the package that i got is good value very friendly person who dealt with me , sounded though she was smiling down phone .was very professional , clearly well informed and knowledgable . bcus the adviser answered all my questions helped me alot in shirt time with no problems very helpful assistant and a very good phone deal there efficent good operator but we called to ask how the data/browser usage has suddenly exceeded limit on one account and apparently you are not able to disclose any information about this . my call was not sorted in the way it should have been ......and for me to complain i have to go to the xxx web site ....and i have no internet ! ! !not happy ... good service all round .been with xxx for years .coverage all over uk is very good because u ask me the reason is because the service i recived was really good and quick too . not at all happy with xxxphone at the moment .adviser helpful . very pleased with the service , my question was answered . really helpful guy poor communication i am very pleased happy with how quick the phone was answered and how helpful they where according to the message on the phone a call bar is imposed due to a fault .your operator did all she could to restore my service and very pleasantly .i cannot fault her for matters beyond her control . i did not feel able to give a 10 as i did not feel that my comments were taken seriously , nor do i believe anything will be done about them .she was nice enough , just not sincere . for your records your service stinks and i will cancelling all of my accounts with you good customer service , problem was resolved but it took 4 attempts and 4 different advisors !but all is good now !thankyou ! great service polite helpful service i feel xxx could do a little more with regards to variation in packages n bundles .iemix international minutes with local minutes .you could be the first to do it n besides u have nothing to loose , its pre paid . good service .and good people because any queries u get sorted asap thankyou becaue i not happy about bill rude arogant unhelpful hung up on me ! i like the service could n't get through by time i managed offices had closed happy with the outcome of call . do n't know inability to answer questions and total lack of concern for a major problem we were having with no constructive advice my concern was handled professionally and was sorted very quickly . really helpful no one could help was told to call customer services tomorrow or call my bank . i losty phone 4 weeks ago .i claimed on my insurance , the company required a invoice with all the purchase details , i phone xxx to get the invoice and they subsequently asked me to request it online ( i was happy with that person ) .i did that .i got a email with the information but information was not usefull as it did not look like a invoice .i phoned today and the lady who answered my call was not very helpfull , purely because of the way she communicated and she said that i could not get a proper invoice and asked me to contact my insurance company .she also said that the imei number is on the invoice but it is not .i have got 3 contracts with you guys i have transferred just recently my orange contract to you aswell .not acceptable thanks every time i pay a payment my payments go up not down and i am fed up with the situation he dealt with the issue patiencely and ease i had called in regards to the incorrect services but the adviser i spoke to explained this very well and was very helpful as she referred me to the customers service line & explained their opening & closing times to me was answered my question good man and kind everythin i asked for was done straight away spoke 2 people i could understand and they were very helpful xx didnt really get my problem resolved really helped in desperate situation .could not have home more . polite and friendly because my querie was resolved straight away and the lady was really polite and explained the answers to the questions i had . did not originally tell me how long the unlocking process would take rubbish fantastic , helpful , friendly and polite staff the lady was no help and she hanged the fone up before i was finished speaking . advisor v helpful always get thru and dealt with quickly with any problems with vodo fone because you asked me xxx professional the man i spoke to was polite and done what was asked straight away i was reporting my sons phone stolen - call handled efficiently in all respects .of course i hope the insurance and replacement are handled as efficiently yes if i get some free texts great customer service i was wanting to add a card and take other cards off but was told that dept could not help like wot problem wasnt solved why found them very helpfull and understanding topping up with my debit card ,i wanted 2save the cards details but got 2many already saved ,so press 1,2speak with some1 and was told that department was closed . being with you for many years had no trouble and had good service no help for 9 weeks while in tenerife no multimedia 8 is because signal is not that great sometimes .and 10 is because your customer advisor was very helpful very efficient do you wanna know the reasons no ? i have been on xxx for 12 years i wil be changin very soon thats all i have to say . adviser was aggressive ! my son lost his phone and action was taken right away also her advice was good the reason is that the advisor did not tell me the number of customer services which is the reason for my call great helpful service :-) because i am very very happy with xxx service was quick and efficient , able to lock phone quickly and hopefully prevent it from being used good service all round , answered promptly and politely uttter **** my account has been subjected to fraud i will be leaving xxx as soon as possible .i no offer of compensation .the my swift action with save you hundreds of pounds but not even a thank you because i need credit to get through to customer service so i could not solve my problem got told that 'too my enquiry at the time they could not resolve it ` thank u. excellent customer service & not being made to feel stupid everything i phone xxx all the problems get solved the adviser was very courteous and dealt with my problem in a timely manner go away ! my problem was not resolved the man was very helpful explained things & the call was very quick & straight forward was n't able to get through to anyone very impress of the efficiency and helpfulness on a friday evening . all very good but lady on the phone sounded unhappy very quick service and man i spoke to was very pleasant and helpful . quickly and easily deactivated the phone account and helpful advice no comment excellent professional customer service the advisor who took my call handled and solved the problem in a very professional way and got the problem resolved immediatly no the advisers i talk to never understand what i 'm asking them .ihave a phone that barely works that i keep getting told to sendoff al the time having done this before and got a reconditioned one back that doesnt work properly .they have completely messed up my payment cycle i arranged and now i have to pay two bill at one time when i was told it was all set up properly .i always get told different things by every person i talk to and i think it is bang out of order that i am paying for a phone ca n't even use !you need to sort it out because you will lose customers and i certainly wo n't be renewing my contract when it is due to run nut i will be changing network to one of your competitors and would advise anyone i know to dothe same ! the business dept is closed but the operator managed to get someone to help me and they gave great service and were very nice hard copy only of bill is backward .then followed by being cut off whilst on holiday with no warning .pathetic . well handled with zero fuss coz a didnt get my free weekend call till 9 oclock the morning . it was delt with in mins 10 out of 10 i haue not received any of my rewardz and keep get nowhere i have lost 25 pound vouchers 4 debenham and loads other and no one told me i had 2 update address via phone i did it on line i have more rewardz 2 claim but how can i girl i spoke to very nice but person 2 solve prob not there reasons are the advisor dealt with my problem very quickly and explained everything very well .the call was answered very quickly and i did n't have to wait for anything . cuz the lady was very nice and friendly because i love you good customer satisfation . yes have been with all the major phone companies but by far xxx and your staff i have spoken to are ai have recomended xxx to my friends and family and they have all changed to xxx because i was very satisfied and my question was resolved and dealt with quickly gave the information clearly and answered my questions . the problem was dealt with promptly and courteously . answered my question quickly and friendly no i have alway been a xxx customer and i have had good service with you and staff are alway freindly and helpfull i have never had any problems in all the years i 've been with xxx x good knowledge and advice always been very accomodating n helpful when i call n very helpful n well mannered jill jones no good quality service both members of the team i spoke to were very helpful , the second one especially who sorted out the account . because the people were kind x they were really helpful and efficient . no always been really pleased with xxx , whenever i ring the advisors are always helpful and sort the problem out this whole situation is a disgrace and i feel that we should be compensated ! ! ! ! ! ! how did these people do this to company of xxxphone ` s stature 10 the phone service was excellent , but i made s special trip to the xxx shop the day before to get a replacement sim and they told me i had to use customer services .having spoken to customer services i went back into the shop and they gave me the sim . i 'm due an updrade and the automated service last week told me saturday , and also states i can upgrade 70 days from my end of contract .customer services tell me its 50 days and my end of contract date is 2nd june when infact my contract started 28th may ! ! ! ! shops that inform you of products have to stand by what they tell you , your customer services tell me that it was changed in february and the automated message is wrong but i was n't informed simply got the information i needed , thanks good service .go 4 cable and wireless .. ! i had good service from the advisor i spoke to . the service and the politeness and promptness the query was dealt with 10 out of 10 everything was clear and well explained will be leaving xxx due to pricing and coverage reasons .would n't recommend vf to friends , the call handler was very friendly , full of energy and efficient excellent response to my problem its ur music its changing all the time now i bought a 2011 phone & its suppose 2 have 360 music but that has been taken off do n't understand . helpful perfection very unhelpful and try 2 sell on the bk off layalty but only loyalty to yourselfs and not the customer polite , courteous employee ; call back system ; very fair 25p cost . not helpful when asked what was the extra money on account said was add on if could not cancel and when i asked why not said was not xxx product but as money was being collected by xxx it should have been able to be cancelled by you i was spoke to in a polite way and my question were answered quick and were the result i wanted satisfeid very helpful , easy to hear and pleasant . i just think xxx customer services are very helpful and polite and easy to talk too . you check with your advisor , i would mucn prefer to speak to some one rather than send text messages ,try a little harder !are you too big to care these days ?> :o good service reflection of satisfaction hopefully the advice gained will mean my bill is low when i travel abroad by turning off the roaming . because that is the level of service i recieved because it was solved quickly and how i asked .the lady was real nice aswel . my fone has been restricted due to late payment .you do not offer the facility to contact xxx in this instant so i had to borrow a fone to call you .after 2 calls at somebody elses expense i was told my account was with an external company who do not open on weekends leaving me unable to pay my bill till monday ,despite the fact that xxx are open and my contract is with you .very shabby service and i will be looking elsewhere once my contract has ended ,including the two other accounts my household have with you . xxx hav always been good , offer excellent service and are happy 2 help with any problems providing excellent customer service at all times the person resolved the problem promptly and was very polite and patient very helpful an quick he just did n't help atall ! ease and quickness problem not fixed but staff tried hard friendly & polite well because the same problem has happened more than once and they say they will sort out the problem but it happens again i was laughed at by your tech people in egypt.no help and i 'm still not reconnected .moving to another firm now coz your rubbish . we were cut off due to a mistake made by you on our bill , despite assurances that we would be reconnected after 48 hours we have not been , after many phone calls we were told that the team dealing with us do not work weekends and so are without business phone for further 48hrs .have been expecting call from cust services but they did not phone back .we will formally complain the male call taker was one of most pleasant and polite people i have spoken to in a call centre .well done .he did all he could to resolve problem which he did with the technology he had available .my issue needed a visit to local store because you asked had a long wait to speak to someone initially ( on hold for approx 20 mins ) then had the wrong dept even though dialled number provided by xxx .then put through to another dept and had to wait further 5 mins for answer only to be told wrong dept again !eventually put through to correct person who helped .scores were for this last person not whole call .all i wanted to do was activate my new phone ! ! they were helpfull but did n't fix the problem customer service deals with most problems quickly 10 out of 10 q1- good !q2 - could be better q3 - verry nice on q3 i had 2 call a second time as first chap cut me off . n/a satisfaction and well good customer service good professional service q1 - first advisor passed me to wrong department , second advisor seemed to be unsure of self and last the third advisor was very helpful and resolved my issue .q2 - query was eventually resolved to my satisfaction .q3 - third advisor was excellent and gave me some information i did n't remember as well as resolve my query . got the right answer first time and everything is working ok again now the customer services i experienced today was 100 % and can not fault it my problem was sorted out quick enough .but due to me not recieving my free calls and texts , i had to use my credits to make a phone call this morning , and i was charged for phoning 192 ! apart from that - thanks the advisor was good at handling my query but it took sometime to get through . i do n't like being kept waiting and to have to contact u about something that should have been added to phone automatically well i will be going over to another network as the service is slow and wrong because my query was handled well and quickly . i could not fault the representative and the way in which he dealt with my query . i give the score wot i did because i havant got the setting yet issue did not get resolved how i role ! ! ! the advisor was very nice and offered me other products as my bill was so high due to calling the states .but in regards to xxx recommendation , well , the signal strength is n't very good at my home address . the advisor was calm nice and handled te call well .and the problem was resolved quickly and efficantly good service and reconnection on promise to pay you can call me and i will explain fixed a problem that two of your stores could n't .thank you my problem is still on-going with no resolution !my daughter and i have lost signal and are being told there is no reason ! ! ! still no signal ! ! ! ! telephone assistant tried hard to help but really frustrated by ongoing problem with myaccount billing issues & lack of response /time to respond of online team & that i have to continually chase for status . . ! i was happy with the service call rapidly answered , operator good , but xxx did not resolved my query . i always have great service from xxxphone . caus got the job done , which was main objective . excellent sevice , extremely helpful all was sorted quickly my enquiry was dealt with very quickly @ efficiantly ! my prob still not solved .have dpent htd on ph to you the person who i spoke to this morning was very help full to me .asi should have my free text for the weekend as put five pounds on yesterday i had 4 pound odd on my phone the next time i checked and i ownly one pound odd till he sorted it for me because i was told my delivery would be here between 8 and 1 and now they are saying no stock unhappy because i was told yestyerday would defintely today had day off work had to call myself and find out this would have been bice to have heard from urselves no none the wiser when i 'm getting the iphone 4s the advisors have all been helpfull but i am still waiting on my configuration texts so phone still not fully operational it is a good service you have in customer relations ages to wait on hold , not trained enough staff , poor recording service . the explanations for my query were incorrect . i should have been able to do this online but the poor design of your website made it very time consuming and difficult to find . very good service stil got sane prob problem resolved quickly but have to wait 48 hours for confirmation and as i asked to have it done quickly could not give 10 prmpt and helpful operator no long queues . . fast friendly service i get to speak to someone english who understands and can help me all your operators showed varying degrees of incompetence until i dealt with annie from tech 2nd line , who is the only member of your staff that i would ever want to deal with again . issues all resolved quickly and efficiently reiterating my earlier points : 1 previous advisors lied to me . 2 unable to answer questions about my account i want to upgrade my contract and my phone i 'm on a sim only contract and i want a new phone and more minutes text & internet and i 'm not allowed .i do n't know any other buisness that would not want me to spend more money and put me on a longer contract in 6 months i 'll just go somewhere else thanks . spoke to someone called kyle ? ? , when i called the first time , he was very helpful & was looking at different options for me .however i dropped out of signal & lost the call .when i called back i got someone else & he did n't seem to have much knowledge of your products & tariffs that would be better suited to my needs . the man i spoke to was very helpful and recommended what he could do for me to make things better which i was very grateful for . because you asked me very satisfied call handler vague and slow and not english . they where very helpful and profesional .dealt with the problem and resolved it .thank you . good overall but problem not solved immediately .still waiting for i phone activation its taken 3 calls to xxx this week to advise the reason i couldnt top up using your website was because we had moved house ... 10j.philipson( sent via go sms ) because you did n't solve my problem , instead you told me to use an outside resource to solve it ? ? ? ? the person i spoke to could n't really justify why i had been , in my opinion , overcharged but tried everything in her power to help .brilliant pr , shame about your pricing policy !suggest you contact me i have been trying to get a problem sorted with my account being set up wrong for 8 weeks . because the operator was polite and efficient and the problem was sorted swiftly 1 . new menu system is a bit confusing - could n't find everything at first . 2. procedures for changing phone are a little vague , no one 's fault .3. adviser did everything well . the issue was unresolved but advised to go to the store for more help still not resolved good consise answers seriously ! ever since i took out this new contract i have had nothing but billing problems from xxx .it 's either not been taken out and doubled up on the next months bill , or your trying to bill me for things which are free on my contract ie web usage or calls under my 900 free minutes .it 's an absolute disgrace .i 'm just waiting to see what **** ups come next month .and the sarcasm from the operator i spoke to was appalling .not to mention the fact the supervisor could n't be bothered to speak to me on the phone .two words sum up this fiasco .... total farce ! ! ! ! ! ! ! ! no one could help me with my faulty product xxx offer outstanding customer service and always happy to help what ever your situation no adviser good , but long wait she was a very pleasent lady .and very helpful . the first operator i spoke to made a mistake on my phone upgrade that the second operator very professionally corrected every time any member of the family deals with xxx everything is looked after superbly .this happens online with an advisor and also in the shops .i always recommend you to friend and customers .keep up the great work . last operative managed to solve a long ongoing issue .numerous calls made since nov 11 .now resolved . the operator was friendly and helpful , however the issue is i ordered an ipad two days ago and just received an email saying my order was cancelled , with no explanation at all .i am not a machine , i 'm human and some kind of reason or apology would be reasonable .i have had many problems with xxx and definitely would not recommend them to anyone .when my phone contract finishes i am moving service provider .cheers , phil quickly and pleasantly resolved .left a voicemail when i was cut off in a tunnel .v efficient connection was ' lost ' for the second time after more than 6 minutes and no one rang back / ca n't afford to waste more time trying to sort out .always 'grateful ' if/when i get good service from you - should n't be like that should it ? i wanted to chang to a more expensive plan but your sales team seem not to want my money a funny way to do business once i got through the service was as indicated very pleased query answered promptly , and pleasant to speak to .thanks . advisers were friendly , efficient and helpful . whole series of issues too difficult to put in text i still aint workin the advisor was polite , has a good knowledge base and was able to sort out my puestion in a fast and friendly maner you did n't give me what i asked for even though it would mean i paid you more money per month your call centre staff are brilliant . went to xxx to see why bill so high and though polite could n't tell me and said call 191 good service thks the service was very good because it still is unresolved as you aware have been with you for about 10 years now .and have always had good service . no response to query advisor was very helpful but i had to phone twice and the first time was on hold for close to 10 minutes there is no suitable international package so will have to move network my issue didnt get resolved ,extremely disgusted my problem is not resolved the adviser that handled my conversation does not seem to understand what i was trying to say , did n't even try to understand my case .i had call failure 3 times called back twice and gave up ...i made a payment plan and have been overcharged , my issue is still not sorted ... still have to see if i recieve the text messages , the new sim card and emails that were promised . the lady who took my call was very polite and helpful an proffesional incompetence .every month you fail to add my discounts .i have to waste 20mins every month to sort my bill out ! wen i h@ve h@d problems p@ying my bill vod@fone h@ve been so helpful @nd underst@nding th@nks high ratings given as the girl was very pleasant and explained each question in detail,craig x prompt efficient outcome no because the service is terrible and i will be reporting you to the mobile phone regulators 10 very helpful again and always polite because they sorted my query to a very high standard helpful g|od communication skills because i was happy with the outcome .can i get on with my day now pls ? person taking the call was good and helpful but the issue was not sorted out .i am using my old phone rather than the phone iupgraded to .the sim in the new phone has not been activated and this sim has not been deactivated . the young lady i spoke to was very polite , clear and helpful . was happy with the services , was very helpful quick and accurate reply just found everyone i spoke to amazingly helpful and made everything easier and they where very friendly and polite . i feel that the advisor was personally helpful but was not able to do so due to the limitations by company policy 10 for the guy on the phone . . 0 as you guys dident help all you wanted was more money as t-mobile are offering more for less money ! im happy with my experiences because he told me what i wanted to know quickly and in a friendly manner because your awesome sir . always very helpful service . can get a better deal some wear els very help full very happy the girl was very friendly happy and helpful .and talked to me not down at me like some call centres do .sorted the problem fast and acted as if it was n't a pain to do so .nice person 10 out of 10 i asked to help reduce monthly spend due to a change in circumstances and nothing was done to help . **** signal , can use internet due to age restrictions , and need a credit card to remove age restrictions !i do n't have a credit card , total nightmare !back to o2 . the advisor was very proficient and easy to talk to , however due to circumstances beyond her control , the issue i have st present could not be resolved .hopefully the support team will be able to rectify this . helpful attitude of adviser ... noone took responsibly for fault .told to go to vofafone shop , vofafone shop told me i cld sort problem at home .which i ca n't not resolved the guy i spoke to was helpful cheerful friendly competent helpful advisor . good service the agent was very unprofessional , long pauses were i was muted , seemed generally confused , when providing the answer was very vague . great customer service because thats my opinion rating . they were patient and helpful that 's 4 questions not 3.1 , over complicated2 .did not get required result3 .professional manner . i keep getting promices made that r not kept !i need a new phone desperately and cant seem to get one ! staff friendly & helpful my phone was switched of for late payment and the girl had it switched back on in 15 mins quick and proffesional help and advice . because my nexus phone is rubbish always has been from day one the problem was not resolved on this day and when contract is over will be terminating after 10 years or more with xxx i am really upset with the poor service to loyal customers because i put credit on this morning 5pounds only used 2txs yet my moneys gone also the iou credit which it already opted into as been used ? ? that 's charges on pay as you go xxx also said i would get 10 pound credit and free texts as by a ladie herself and as part of xxx for the .curtisy !that hasent been applied had an issue and it was resolved politely and without hassle .a lot more than i can say for when i have tried to transfer a number off my account , for that i put in a separate complaint which to be honest has just been brushed aside . because 99 % of the people answering phone are complete idiots & the remaining 1 % are not that component ! have n't received my settings for picture messages yet they was very helpful and understand with my payments . good service feel let down after many years as a customer that you could not sort out my prodlem cant wait for contract to end the girl was good i 'm on a 24 month contract but i was told my upgrade is n't until 5 july when i 've had this phone sine june 2010 !not v friendly advisor and not happy with answers . because my problem is a persistent one and its not been solved 10 because the guy sorted my problem out completely , in competant fashion .6 for xxx because the overchrging issue should never have arisen . my phone is not working properly unable to receive/make calls , emails or sms ! because i have already introduce so many people from ghana the customer services man cd not have bn more helpful , i have always had gd service from u .i have bn satisfied that xxx did not give out info on me but it remains that despite having a pay as u go phone someone has managed to get hold of details that i wd have preferred to kp from them only got half problem resolved . your systems failed completely .my order was not handled efficiently .but the call handler tried his best . i believe i have been overcharged neil was very helpfull lack of product knowledge and two differing answers which were not the same as i was previously told ... ring me for more details the advisor was fantastic today , very prompt and friendly and managed to resolve my query .however , my overall rating of xxx is not great .i will be leaving when my contract ends as i have had much better experiences with competitors .not value for money when compared to competitors , especially where data allowances ate concerned , and service is often patchy .have had payment problems , and have had issues with calling the indian call centre , have logged complaints about these issues in the past . i 'm always dissappointed with xxx customer service .check my account history as to why . i feel that i xxx deceptively led me into an upgrade that i thought was my normal upgrade n not an early one .when i have called nobody has offered to rectify that devotion so trading standards require a call , also the general manner and level of service is typical of that from a company who would allow their staff to promote such deals . no this call was about a death your advisor was professional and very helpful david quick answering of the phone , query was resloved quickly , staff member was very knowledgeable and even answered a question i had that i would normally have to call again for so she really went that extra mile . helpfully and friendly the service has always been good keep it up advisor very good .i never give top marks unless exceptional .have not tried and to see if problem fixed yet . the media card containing everything on the phone was lost and the phone didnt get fixed so i it sent a new one meaning i have to start blackberry messenger again and anything saved on the device was also lost :( she ansered politeley , apologised 4 the mistakes n was very honest the person i spoke to was polite and helped me with what i needed the adviser distressed me n then hung up on me .i am very upset . because your customer service is very poor the people are rude not all and also i do enjoy vinaphone otherwise , thanks good service and outcome pleased with the no hassle outcome .the girl who helped me was polite , helpful and professional . very helpful and polite cs , highly recommend did what i asked , did n't try to sell me anything ( i hate it when people do ) quick , efficient and polite . poor treatment and lack of offers for an existing customer with 3 lines , who wishes to purchase a 4th line with ipad 3.mr s manivannan the call was answered very quickly , they understood the problem and solved it very fast . i am very happy with xxxphone and will stay for the time being good quick service friendly and helpful customer advisor who answered my query . comfortable service ,clear feedback from questions .the guys who responded to my call were to the point .very good ! it okey that 's what i thought the service reflected the lady was excelant the first adviser messed up the sim reactivation , and i had to ring back and go through it all again 8 the person was n't very helpful your very nice people !x pay insurance to be offered a refurbed phone just usnt good enough dealt with my enquiry professionally and promptly cos i 'm always satisfied with the services the service was really bad , the operator hang up on me good but still waiting for the promised text with instructions to activate call waiting , was told in 10 mins now its almost 2hrs the person who dealt with my issue was very professional , efficient & understood my problem quickly & resolved it . just loverly good friendly service that i could understand query answered efficiently no great efficient service xxx are unhelpful money grabbing ? ? ? ? ? ??after so so many years keeping our business with them even when others were competetive they as usual are unable to help.asked for a cap on a line after limit of minutes ....no is what i got . the member of staff that helped me was very nice and helpful and the customer services a got was very good 100 % excellent service phones for you were helpful and worked well with my needs .also the staff helped too i am choosing to leave xxx in july ..as your network signal is so so poor . q1 is rated 8 because the xxx network is not the cheapest and not as good as 02 's network .i have both services . cant give higher as then there is nowhere else to go ! xxxphones signal is rubbish and automated services do n't even work they were really helpful and friendly .did n't have to wait at all to be served so overall a good experience although the assistant was new , she was able to everything well until the porting of my number where she needed some help .overall a good experience . because i think they are fair they were funny and very helpful the service was good but as i knew which phone & tariff i wanted it was a brief exchange auriel explained each stage of the transaction ,he demonsrated a good understanding of the phone and was polite . lady who served me my new phone was friendly and helpful and answered all my questions and transferred all my info to my new phone . staff very helpful &explained very clearly think they were fair ratings .advisor was helpfull . i was really please with how helpful the guy was and he didnt rush me at all the salesperson lou was very friendly and helpful , explaining everything clearly and generally making the whole process easy .i commend her . good service , the young man was pleasant helpful and very informative milton keynes store really helpful and polite will go there again and recommed other people 2 go there is always room for improvement ! help and patience , top man . 10 extremelt helpful and pleasant assistant cause the guy who set up all of the contract was a really nice guy good sales staff .polite , helpful and engaging . extremely helpful and pleasant assistants very good service , i was very satisfied with the help i had good service i was very satisfied with overall service and especially the sales adviser les who helped me+ my wife in store was very helpful , he explained things , gave us time + patience .thank u so much to les in witney store shonna in your banbury shop was excellent in every way - friendly helpful informative and totally engaged .she is a great asset and a credit to xxx i was very satisfied with the help given 2 me and the friendliness of the staff .service with a smile is always good : ) outstanding service .that 's what has kept me a customer for about 14 years . polite , efficient ,knew his job i have been a customer for many years of excellent service everything .from the time i walked into the branch the staff 's approach was very friendly , helpful and very professional throughout .she was also honest regarding handset preferences and i chose the one i liked which was a samsung note .thank you very much indeed .kind regards , gino dicaprio very nice younq man who new is stuff the staff were very helpful service was good and friendly good experience but the store is rather bare with not enough desks so cld n't always hear what was being said .operative was very pleasant . salea rep was imperative and helpful he had time for me good service from a polite and knowledgeable advisor . scott , the deputy manager at your milton keynes branch , made our sales experience a joy from beginning to end .he was n't pushy he explained , things in great detail and even loaded some really good apps on our new phones for us .we were very impressed by the whole experience . 3 reasons .1 . chris was very customer obsessed .2.the store was great .3.i want to help contribute towards the companies nps bonus . because they were very helpful and nice and i would definitely recommend them to anyone who asked the staff , surroundings were vry pleasant .les ( mite be wes ) was very patient wit me+ my husband , he took his time + explained every thing to us .thank u witney . just the young guy was so helpful and also chatted with other staff while there all so pleasant , made a very stress free shop , : ) the adviser was very helpful and knowledgeable am customer for many years ,it is all what i can say the service was excellent .and they looked into my needs and gave me a suitable plan.the staff were friendly . good service and explanation of options . no but i have loads of reasons and even blaming myself for choosing xxx problems resolved quickly disgraced with your customer service , have been waiting for a call back for a week now from a senior manager but i have still not received one . everytime ive called about an upgrade , i 've been told 4 completely different dates and months .the advisor was very helpful paid latest bill but not happy as didnt tally with whatwas texted keep making mistakes on my bill therefore 7 for first , my bill was corrected i was happy with that so 10 for second question and advisor was very understanding and solved the problem again 10 i have had persistent problems but the help desk was helpful and personable . advisor has address wrong for new phone to be delivery and if it does n't get fixed properly it would mean more calls to resolve issue the person i spoke to was very helpful & friendly .he did a excellent service . you nver called me and i never called you so i have no idea why you have contacted me . the guy told me then and there how he was going to help solve my problem i think xxx are a very good service and help you a specially with your bill because he sorted my problems out quicker than anyone else has and he was nice the guy was very pleasant n very helpful with my quiery i was in a bit of a panic trying to set up my phone .i am not very technical .allthe advisers were extremely patient while i did the set up with them on the phone .excellent service . no sorry for what happend in morrning at last xxxphone are using people who listen .and not treat the costomer as though the are in the wrong ! .i hope the rest of my problem is dealt with the same way .thanks . the advisor i spoke to was very pleasant , helpful & polite thank you investigation of problem currently in process . always in the main have had good service i have been a customer since 1995 good service because i am satisfied with customer service thanks the query i phoned up about was solved straight away there and then without any hassle .just what i needed . politeness .clear instructions .helpful and patient .quick in dealing with the matter .thank you . my query was dealt with straight away ,explained and up and running in 2 minutes i was just very happy with the service i got i have had 3 customer service conversations within the past 6 weeks , 2 of which my direct debit date was agreed to be changed to the beginning of each month which on both occasions were failed to be done leaving me with an informal overdraft charge from my bank .the 3rd advised me there was nothing he could to do help me in my position and left me dissatisfied with more inconveniences than i already had .not a happy customer . ur advisor was very good and resolved my problem , but it would b better if xxx could cap contract charges the guy was fine but i should n't have to wade through option after option before i get to speak to him .especially when most of the options lead to stupid automated messages . the reason i only gave you 8 's is because i was annoyed about having to call about my signal in the first place when i should have been advised when i took out the contract the operator was good and it happened quickly i am very happy with the service could n't provide bill information and did n't go above an beyond to help . initially put through to the wrong department and someone who could n't help .transferred to someone else who dealt with the matter good service problem not fixed and you have not phoned me back . all service good .but important note for you : following the telephone choices to unlock phone and get puk number resulted in a dead phone line .so had to get through using a different option polite staff and speedy solution to problem . my call today should have been resved two days ago but your network doesnt keep its promises rendering more than the one call , in the last month ive sent you 11 emails and called you 4 times have found xxx not that great for signal and now the network is down in my area !i 'm paying for a service so if these problems arise would appreciate them rectified quickly , however have been without signal at home for 2days now good outcome . if you call me i will xxx r rubbish as a company but some staff are good call not answered correctly , person was having a conversation with another advisor , the conversation was rude , good quality of service you only said 3 questions clear answers and friendly extremely good , friendly , efficient service thank you . has not been happy with the truble i have had with us before query is in progress .not yet resolved . the adviser who helped me was business like but friendly .she sorted everything out quickly and i was happy with the outcome .my only reservation is that after the call ended i realised that the credit on my pay as you go account had disappeared , when i rang to ask why i was told it had gone because i was now a contract customer .this was a second adviser whose name i did not get .so i do have a little dissatisfaction on having lost money .but other than that happy with service . the girl was friendly knew eactly what problem was and fixed it immediately i was told that changes to my settings would occur within ten minutes , but an hour later they have still to happen . satisfied with response good advice given re price plan but she did not answer my queries regarding my number being withheld or my problems accessing 3g he was very helpfully difficult to understand accent .did not explain things very well .unable to resolve problem when my phone no is listed on the account but i am not the account holder good efficient service - xxx only have 1 problem - you are not open 24/7 which is not really good enough in 2012 whatever the state of the economy . a simple upgrade has unfortunately had a series of misfortunes which has put me to hours of inconvenience , i am yet to still attend a xxx store to return goods sent in error , which is going to cost me in time and fuel , plus still waiting compensation i have been with xxx for over 10 years and have always been happy but after having sat in all morning waiting for a phone that did not arrive and i 'm told will not arrive until tuesday it might be time to review my provider ,as i have lost work today . i asked for a new battery for my new bb .and was told none were in stock , phone again in a week .rather unhelpful . solved my problem the man was very helpful , clear , quick and sorted out my problem .thanks . you could not help me at all .you could not even find my account .after about 45 mins wasted i have to start over on monday .sh quick and sosimple being a long term customer a feel the prices and vat are over the top and will be leaving once contracts complete ..... staff are helpful and polite needed to cancel the credit cards & could not download data the young man listened and obviously tried . quick . good service q3 very helpfully man fully understood what i was saying and dealt with the matterq2 was dealt with as asked and resolved there and thenq1 i have had a few different issues with xxx in the past but in general a lot better than the rest out there very happy that call was answered without delay ; the person ( i think it was fiona -not certain now ) introduced herself ; she was polite and attentive ; she dealt with my query efficiently ; my issue was resolved . problem was resolvedpolitely with no fussand efficiantly i was happy n satisfied with the service i got in such a short time . some time no reception the advisor appeared as if she did n't know what she was talking about and was giving conflicting information .the fact you no longer offer price caps on contract phones amounts to daylight robbery as there is no quick way to know how close you are to your limits i called because the 3g on my phone was not working last time when i went to romania ( previously it worked ) .the xxx advisor told me that my phone settings are ok and that there must be something wrong with the mobile network in romania .i do n't think that this is the case .the signal on my phone is also very low from time to time , it happens that i have no signal for hours . excellent customer service from sharon issue resolved ! ! spoke clearly , clarified issues ,put my mind at ease as i am an old school person with no knowledge on technology thankyou i am very happy with how they resolved my enquiry and i also understood what he was saying to me , and how they answer the questions as best as they can ! quick service she answered very clearly & gave me all the information i needed excellent service no she was friendly and efficient i had 4gotten 2 purchase a freedom freebie wen topping up and my money was used in 1 day as i had urgent calls i got the upgrade i wanted .close tp the price i wanted to pay happy they helped me very quick an put me back on hold so i could listen to ed sheeran because it took to long to give information v polite and knew how to resolve my problem because you scam people promising the top deals then stingin them with vat after and if your on your phone a second or it goes to answer machine bang another minit gone cant wait to opt out of this contract as it makes me feel sick adviser very polite and got my phone working in seconds my phone is now working propely , the advisor was helpful and kept trying until my phone was dixed . good pertai on numerous occasions i have tried to deal with my account with you and have had the phone put down on my twice .my enquiry still has n't been resolved which makes me feel like taking my business elsewhere i have found your team to be rude and unhelpful at resolving my enquiry when i asked if they could contact me on monday to deal with things i was told that was n't able to happen this has left me very dissatisfied cus i 'm g satisfied customer i was blessed with the way julie handled my call .she is great with customer care .there is a gentleman who took my call who was not helpful at all .but julie put things right and put notes on my acc of what she did . v helpful ,but not all queries resolved as relevant person not there 2 authorise .given name of who & when he will call which was reassuring . the service is very fine good service thanks like us services the phone keeps going to sos they told me the same thing to do and it has still not worked and when i first went to sign up for this thedy said it was free for 3 mounths and then some one else said diffrent thing just so happy with u guys overall pleased not 100 per cent as my direct debit was placed incorrectly by xxxphone in the first place my phone is faulty and xxx are helping to replace it .however , the replacement is a different colour and i am inconvenienced by having to order a replacement back cover from amazon . excellent customer service use the credit i found the people very helpful and polite .but the technology for lifting the contents bar has n't lifted after speaking with 4 advisors . very satisfied with friendly , helpful service . the adviser seamed to understand my problem and would sort it out !hopefully ? i feel as though you have ripped me off with the 50 pounds extra charge on my dongle account , i feel with all the business i give you you could have waived this charge , i will be cancelling all the phones and tablets with you when the respective accounts are up . very helpfull .a bit dissapointed that it wo n't take effect until midnight but other than that very happy xxx have more than helpfully and friendly with my high bill due to two deaths in my family 5 rating due to problems with signal and not being able to use phone to full re internet , unable to order shopping from tesco on app , you tube keeps buffering , google maps not loading very slow.rating 9 advisor answered call quickly and tried to be helpful and professional . customer service wa excellent .could n't solve my problemimmediately but told me it would be done great service yet again from xxxphone . 12 minutes on the phone on hold for 10 minutes and still not get assistance we needed .going too have too call back again .very slow and dissapointing . deleted my 35 grab voucher in error and wanted it re sent to my phone so i can use today to purchase a new phone and told no cannot be done am raging total igorance in accommodating mass customer demand .also if you state you 'll asl 3 questions then stick to it it was good overall the advisor spoke lovely clear understandable english and was able to deal with every query in a professional and helpful manner . very helpful . fast effiicient .could do with a call back service so you dont have to wait . no english speaking and very helpfull thank you xxx my content control still seems to be blocked ! ! good attitude and service thank you the lady i spoke too was extremely helpful though it took 2 attempts to send the right sim card query not resolved .got to wait until monday trying to acces a site re real ale .the site had restricted access fir over18 's .rang to remove restriction to access website and got cut off .tried to ring back but all advisers busy .still unable to access real ale website . i always get a good service from xxx !they have polite friendly staff who understand when a customer has trouble and are quick to help sort out the problems !i have been with xxx for a good number of years and willcontinue to use the quality service i am accustom too !thanks once again for all your help and support : ) just not happy with the all the messing round just to top up i should have just stayed with the voucher and not let my self be talk in to things apparently u use an agency tappsapparently u use agency to offer upgrades but they do not give full information and the cust care agent was n't very helpful either .i am now going to arrange new contract with other provider it was an easy call really just to pay bill but generally my dealings with xxx over the years have been positive . i felt fully satisfied she sort out everything 4 me thank good service helped with what i needed and very polite could n't understand the person i was dealing with dealt with my query quickly and professionally no waiting about or being put on hold good advice but it hours to sort everything out , yes ! if you call me ! sorty sp chick xxx phone satisfied with her politeness incompetent service you have moved the date of my upgrade twice and you have replaced my phone with an inferior model . no better service i have been you gave me extention on my payment of bill as i work offshore an my wages change from week to week the information i was given is completely contrary to that i have found on the blogs and is an issue with training of your staff great customer service i do n't understand why i had to have a drawn out telephone conversation with your insurers , my contract is with you and you should deal with insurance matters . no i told lady my weekend deal went on late and my work mate told me number 2 phone i thought it was free 2 phone but it was not lady helped and put my money back on phone . i think i deserve a call back your customer service today has been appalling , if you want to know the reasons why then call my number to speak to me . fixed the prob quick service , and very helpful . q1 7 because i have been with xxx 4 several years now and i like the network q2 10 because they solved my problem in less than 3 minutes q3 the call handler was very good knew how to handle a customer and never left me on hold for to long i 've been a xxx customer for years .i 've never been dissapointed with the service and you have great coverage .i would n't change providers and recommend you to friends . everything was sorted straight away , with no hassle. there were good plans available , also the service guy listened and tried hard to match what i needed was really satisfied although my query was n't resolved , the people i spoke to were good , it 's good to hear british voices . the staff was very helpfull and i felt very comfortable talking 2 them , thank u sorted my query out , i have never been dissatisfied with your service in 25 years , keep it up ! !all the best dave because the parental control has still not been lifted i was told i would receive my ipad to but now i will receive it on monday or tuesday question 1 , is because xxx 's policy is unbelievable .i have over a month that i have asked to speak to the manager and still did n't get a call back .they have changed my price plan with out my permission , to my knowledge that 's theft .the advisors chris & scott today were we helpful.by the way why do you ask this question when you do n't do anything about complains we raise ? ? ? ? ? ? both operators lied to me , only when i spoke to the manager ( sam ) was my problem resolved . if a manager from customer services will call me , i will explain . the adviser was most attentive and efficient - quick to explain the need to verify his response with a manager - and yet remained friendly and approachable . very very good because danny sorted out my account after 6 weeks and more than 20 phone calls to xxx .but this should have been dealt with on my first call .u need to employ more danny 's .very helpful to me . very cooperative staff and always happy to help . quick fast friendly and reliable service xxx is the best network to be with miss sold a contract but soeted now sorry no because the the first customer advisor i talked to didnt have a clue what she was talking about and hung up on me when i was asking her sonethinf whenever i ring up you are always helpful and courteous .the lady today who helped me made you feel that nothing was a problem .if i could thank her i would 5 adviser was very helpful and professional , but xxx seem to be making too many mistakes lately . as no one help me with my probs with my phone and if no one can help i wo n't give you good marks i have found the advisor unfriendly , unwelcoming . rather good service technical fault on content control unable to give eta on resolve assistant was good very satisfied have you read my email .speak with the person who answer the phone .he refuse to give me his name .thanks very efficient and friendly impossible to make internet work abroad ! ! ! the person that dealt .with me was as helpful as he cpuld b but could n't help me as my phone does n't run the app oi was trying to download the xxx employee was very thorough and knowledgable as well as polite and friendly my requirement was satisfied simply and efficiently . 100 a very polite and quick efficient operative a star xx please look at the notes on my account rubbish service staff need more training disgusting i am only 10 because the lady i spoke to was polite and she sorted my problem out fast and we dint have any trouble she also listned to what i had to say it was quick and helpfull . the agent was rude and i am waiting to speak to a supervisor 100 % satisfied because i couldn ,t get trough because the service was very good thank you issue solved ok but handler on pay + go was abrupt + did n't listen fully phone me if you want to know .you 've already wasted my time today , i have n't got more time to waste .and i know you wo n't call , so pretty much wasting my time again typing this . the customer service is always great and i would recommend xxx to anyone and everyone the issue is still not resolved and have had loads of problems over last two years with your web site and billing issues . very good service , friendly people and most importantly person who served me in kensington branch was very helpful with my upgrade we were passed between 7 people , two could n't understand simple english .it took over an hour , and then my battery failed .i still need to speak to a manager about the account . extremely satisfied . everything answered quickly and efficiently helpful excellent service i simply called yesterday and asked for mms and picture messages and the internet to be set up on my phone yes they were very polite but nearly a day later and im still waiting . no explantion 4 content bar the task was straightforward and was carried out efficiently and politely . because the content control could n't be taken off my account , which means i have to travel into town on monday just to go into a xxx shop .this will cost me money in fuel and parking charges . just been really easy to go onto 30 day rolling sim and not be stuck on a 24 month contract .bought an htc explorer on pay as you go and the lady in shop set it all up for me .really happy with service when i 've called .thank you . your approach to customer service is completely mismanaged ; as a high value customer , i should be rewarded , not indirectly accused of theft .absolutley unbelievable , and i expect an apology . your customer advisors are unable to actually help with any of my issues .they require better training and overall xxx needs to look at their ` customer service skills ` as they currently lack these greatly . because i still have a prob with my hand set cant get on internet the live chat handler wanted to know yo bank account details and took nearly an hour with still on answers to my questions .i finally called your office be had the answers in less than 2 minutes ! 6 because most of the time xxx is n't able to fix my problems .10 because this time my problem was solved .finally 9 because the advisor was polite got very good information . none of the questions applied to my situation .it would be unfair to the operative to choose any other answers .this survey has changed my opinion of xxx so achieved something . 8 very happy with service ? ? kindness while talking and giving my details by phone , line was cut 2 times my problem has n't been solved yet cause that 's wat xxx does .great service . lack of customer service from xxx , despite years of being a loyal high paying customer i have been given no leniency to upgrade my phone within the advertised and promised 70 days period prior to my contract expiring .misinformation and lack of foresight in trying to keep me , a heretofore loyal customer...but not any more as i am now switching to o2 . dealt with my problem effciently very patient and clear instuctions i feel i pay far too much for my bill and my network coverage is terrible i was very satisfied with the way my help and advise was handled and it was very quick and to the point . good quality network things happen when u say they will great coverage n great to talk to well happy j the reason being is becasuse i had a problem and they sorted it out for me ! 10 xxx is great . took too long my query was solved quickly because you told me exactly what i wanted to know because they given me good service because the adviser was awful and not informative chris was really helpful and sort the issue really quickly .really easy to speak to! very satisfied with service i have been with xxx for 10 years and always happy polite ,helpful ,accurate ,professional and friendly .superb service advisors rude .im 29 and would not take off parental control .not everyone has a credit card !never had this problem with virgin .going to go back to them if this isnt resolved . i was impressed with the speed at which the block was lifted - much improved on the last time i had to call your customer service . everything done timely and very responsive problem+was not solved because i was very happy with the way my query was delt with . helpfull young lady and very good signal your very pricey though been with xxx for years and felt because i was cancelling 1 part of my contract ... i am treated like dirt . the content control has come on , i 've spoke to 3 advisers all of which are saying different things , i ca n't access what i want . 9 xxx and xxx staff should have warned blackberry owners from the start when selling upgrades that their new handsets with regard to watching tv were worthless .however good they aare their failure to do is unforgivable . i felt at some points he did n't know or was n't sure abt the answers & i realised he was just looking them up on the net or a computer system .he went quiet at times & was obviously reading the info/answers then reciting them 2me .i thought in the times he was silent he was n't interested . sorry , i did not read the message well .my score should be 10 for each qusetion .sorry again for the mistake . listened , .helpful , offered assistance fab service because xxx has d wrong name to my contract as a result of their own negligence i never have any problems very happy because i got all my questions answered and any issues i had were resolved clearly with someone i could understand and were professional , friendly and opinion free .thanks again for a great service , keep it up . the chap i spoke to , sam i think , was efficient and very pleasant and managed to resolve my query immediately .brilliant ! been with xxx many years , very happy with overall service but advisor did n't seem very happy when speaking to him . the care team is very polite and quite helpful , unfortunately my problem was not solved this time . advisor was very helpful , knowledgeable and gave me different options with my query i have sent 2 emails to inform of my problems but had no response .after making the phone call i find out that there is a problem with mast in the area .surely a general email could be sent to customers to inform them what the problem is ? i had been sent instructions on how to unlock my phone and believed them to be incorrect .your advisor insisted they were correct .referred me to the .unlock team who will respond in 5 days .10 mins on the internet on my own and i discover , not from xxx , that your instructions are indeed incorrect .keep it up and i 'll move my account away at the end of contract . you answered the phone quickly and all the questions.it was really easy x process was quick , easy .polite call handler . fast service , kind service , helpful the assistant seemed very knowing and was polite because he answered my queries and was very polite and friendly the adviser was very helpful and polite and solved my problem very quickly problem not resolved great customer service great service every time xxx 110 % every time for me ! ! thanks xxx x i had a problem with roaming and the tech was able to fix it right away .thank you because i am satisfied with your custom q 1 rated 5 becose your prices are gettng dearer the adviser was very helpful and my issue was rectified quickly . gordon sorted my problem out straight away excellent service very helpful and friendly .knew exactly what my query was and how to solve it .great customer service . to improve xxx quality service . could n't understand x due to the delay of my phone i have had no problems with xxxphone they are very good i have 2 go bk 2 the shop 2 sort out the simthe adviser was helpful but hard 2 understand/instructions passed on 3 times and cut off twice .was not happy with outcome i thought xxx was a telephone company .so being told i had to go to store to sort out my contract was strange !i might well do that .but only to cancel my contract . to answer the questions asked honestly . because they helped me in every way i needed x just how i feel the ca could not solve my problem .i have 2 wait 2 hear from nokia . advicer not helpful . the man tried to be very helpful . no lady did all she could due too the sales team not there .which is why the reason for my call was low as i have to wait till next week to call back .thanks i was happy with the service and the man was very helpfull my dongle still does n't work :( young lady very helpfull to an old man first class give her a rise ! tbh xxx is reasonabley oki .been with u guys since i wis 18..not had any major problem .thou u cod start caps soo u kno how muc uve got left on text internet etc . well i have been having the same problem for months now and as a business customers i am loosing faith with xxx the adviser was friendly , helpful and answered my query fast and thoroughly . no i 've still got the problem with my phone the call handler was very polite and helpful ... and resolved my problem with advice exceeding my expectations . . excellent service competent and friendly very good service overall asked about getting a package .guy was helpful in giving me details .i need to top up so still not got it resolved yet . handled my problem really well .great customer service . everything was habeled profesion aly i was told when i last called in that if my issue was n't resolved by saturday eve , to call back .called today and my issue has n't been resolved as the dept .that i need is closed over the weekend .all i 'm trying to resolve is the transfer of my additional number , the main one was done within 24hrs .the other seems to be taking a lot longer .now were into day 5.regardsdipak the advisor was very polite and helpful good service x i told him about my problem - he made me hang about on the phone for near 15 mins and evaporated ! ! !and he had my mobile no and my home no - spending all saturday on the phone to xxx while they send u from pillar to post and them just wander off is not how i want to spend my holiday .dying for this contract to end so i can also walk away .why does xxx advertise how much it hates customers and let us cancel contracts so they can rid themselves of pesky customers and enjoy life without customers ? the advisor i spoke to was very friendly and helpful and dealt with my problem quickly and resolved my problem . pleasant advisor but has not been able to resolve issue helped me sort out my upgrade and should be calling me on monday the advisor was really helpful and polite , service was quick and simple service was very good thankyou you did not sort out the prob with my phone because i made a query about my mobile tv and ,while the first person i spoke to was very civil but could n't help me , the second person that he connected me to was able to help me a lot . i called on saturday from france as i could not use my b/b e-mail and twice technical services lost the call ; on the third time at 5.30 pm they were closed . no efforts were being made to resolve my query . i i 'm very happy ,the best service i have till date .tankyouxxx . :d not impressed by xxx , signals getting worse , and still no internet even tough im paying for it adviser new his stuff made a refreshing change !helpful snd resourceful ! because they changed the upgrade date recently where the phone was available for upgrade at the end of last week now not till 2nd may without warning .not the 1st time this has happened and may now be time to look elsewhere . the query was solved quickly efficiently and the advisors i spoke to were friendly and understanding xx it takes to long to unlock things quick and easy answer ,with a pleasant manner 10 and the call was dealt with fast and was helpful : ) helpful and courteous the xxx shop had screwed up , but he managed to fix it very quick response without a long wait and he was very helpful and advised me well good service sometimes the service seems less than helpful and the advisors can b very rude- however sometimes the service can b excellent. . hence the average rating i rated 0 for all three because i got told i was going to be reinbursted the full amount from the past eight months and i wasnt .also that the communication in your team is shocking as the man i spoke to didnt know that i got told i was going to get all the money back that was wrongly taken .i wont be using this service again no excellent service and understanding in correcting my problem i was asking insight into what i saw in my xxx account , in particular a charge for a phone which should have been cancelled and should not appear .the advisor was helpless because he could not see what i saw online . staff are helpful , but my problem has 'nt be resolved , i still cant get on the internet as the text with the details have 'nt came through ,despite its the second time i have rang ! all issues and they were helpful and polite you have n't resolved my problem , you were rude and 3 times i 've been put on hold , cut off and not called back . i registered my sim to go onto the microsim .i was told it would take 24 hours .rang after 24 hours they said it was in progress and to wait another 24 hours .waited 48 hours , rang again the advisor said they needed the micro sim number again which was n't to hand .so had to ring again when i was able to get it , in which the final advisor was extremely helpful , did n't need my micro sim number he just used the system and got my sim working . thee first operator i spoke to was very rude however the call i made today was received by a pleasant and helpful person the first one however made me think twice about using this network i was satisfied with the customer service representative who helped me with my query . all my problems got solved very efficient and courteous adviser . cos xxx is the dogs b__ _ __s . it was not the last person on saturday who felt with my account she helped alot but the man i had before the lady cut me off because my problem was to much trouble for him and to say on the notes that i hung up on him is a lie . like xxx . the lady i spoke to was really professional but friendly at the same time .she answered my question fully and gave me additional information . the lady was very efficient polite and helpful and felt with the problem well just no help at all not web chat or on phone far better help at local shop been with you for over 10 years think its time for a change bad customer service advisor , bad attitude , did n't resolve query , refused to give phone to manager , accused me of lying content control is faulty .phoned 3 times to report fault and still i ca n't access my betting sites .grrr i thought that the lady who helped me was extremely patient , polite and very knowledgeable about the services .impressed .well done :-) although the person i spoke to tried to solve my query .unfortunately my service is still limited and i could n't be given an approx of when it would be working again . no quick n easy i was right and xxx man was wrong recently through my call , i asked to have my bill reduced as i have been loyal and did n't use all my mins , so wanted a reduction of mins for a reduction in price , but the person i spoke to was polite i think u r very hepful and it dont take vad as long 2 help whith any probile i have sales team not there !called after 6pn !no worries !otherwise excellant as usual !thank you the advise given was explained very well and the only criticism was that the tariff had stopped and the communication that it had stopped was ineffective .this is a failing of xxx to have a promotional tariff that was thought to be permanent tariff , however the adviser was able to recommend another suitable tariff for my friend who had called customer support from my phone . disappointed in my bill i work 12 hours a day ca n't use my phone on work off shore staff trying their best but not able to resolve i wanted help to grab my reward pointz as i have no access to the internet i spent over an hour on the phone as the first adviser took some time to understand that texting me a security code for the sure signal was not helping me since i had no reception hence buying the device in the first place .in addition the leaflet is useless ! never had any problems with xxx happy with price plans the advisor ( please correct your spelling ! ) was polite and corrected the mistake on my account .the low rating for xxx as a whole is because noone ever does what they say they will do and there is frequent overcharging .very inefficient . i upgraded to an iphone on monday 19/03 , i asked if there was any implications for emails etc and was told no .subsequently my bberry email function stopped working and i could n't get my iphone going as i could n't transfer the simcard on my own - the xxx password i was trying to create online could n't be created as the system kept on treating me as a business customer and asked me about my company 's 'name .when i called yesterday noone could access my account which is a monday to friday service ! no just wanna help a little i couldnt understand the person who i was talking to and he couldnt understand me quick efficient and positive because i was happy wid the service i have asked repeatedly for info about my account which has not been recieved i am new to your company and wish i had stayed at 02 the info i have got is misleading from the outset the lady who dealt with my problem was polite , efficient and got my problem solved straight away .i could n't fault the service . because he gave me the right advice and the correct information . courteous , efficient and effective ! no problem !all members of my family in some way shape or form benefit from the service xxx provides .from my son 's calls to and from school to my wife 's daily messages throughout the day from work .no matter where we are , we can always rely on your networks coverage and reliability which makes us feel as close , as physically possible .this enables us all to have shared confidence in the xxx team and their advice .thank you . the service was good . reset my voicemail pin and was the only person after asking for several years who was able to disconnect my dongle sim and also remove my monthly sat nav charge . the gentlemen was very helpful . totally satisfied xxx business contracts work 9-5 week days only so my query cannot be resolved until monday .customer service shld be avail 24/7 . i was unhappy to discover i was still being billed for 2 simcards when i had cancelled 1 a few months back but at least it has hopefully now been cancelled . i have asked for a direct help and was done professionally you have always been really helpful thanks gd service staff very help ful and deal with any promblems there and then they did n't give me what i asked for overall i 'm always happy with the service i get the only reason i gave average ratings is because my issues ca n't be resolved , witch is my signal has been rubbish all week because apparently a mast is down ! only 1 issue out of 4 resolved .pleasant advisor however it 's poor that it 's one company but if it 's one net , then only the one net team can deal with it , and if it was done in store then when i ring xxx direct then i 'm told it 's a different system so they ca n't see the details .pathetic ! have used other networks and yours is more help full you also ceare about the custemore couldnt understand his accent speed of answer and friendly person i 've had a few problems with my upgrade this week but the last advisor made me feel my problems were final over satisfied with the quick and efficient service . the customer service could not send me the internet settings to my phone as i bought this new sim today and need them to use my free internet 3 sweet .man to talk to . high ratings for good service ! ! your assistant cut me off after connecting me to the right department ! pleasant helpful service i have been with your company for many years & have never had any reason for complaint unlike the other ones i was with before the way my complaint i made recently about the 360.com email service was dealt with she was very helpful & clarified everything to me i guy who helped me was brilliant i 'd given up as i had been in your store asking for help and online a number of times . the deals were not quite what i was looking for , however the customer service was helpful in finding an alternative method which suited me . adviser was as helpful as she could be but the services provided by xxx are terrible .once my contract is finished i will be finding another provider . very good experience .good advisor .problem solved . because your company xxx fon is always kind an helpfull when i have a problem n need help thankyou , you did n't resolve my problem clear and well answered question my problem has not been resolved ,plus i was cut off well the phone i have now has a bit of a problem and that 's it i do n't like blackberrys now xx the lady i spoke to listened to my problem i had , and said she would raise my concerns at a next meeting .hopefully helping to improve the message given when unable to put cr . on ones phone using a debit card .thank you . the adviser was very understanding , polite the advisor was friendly and keen to help but was uncertain on a couple of points ( charges for tethering for example ) which left me a little concerned that i possibly had not been given the correct information xxxphone is not taking care to their custumer compair to any other ! ! ! ! it took me 3 attempts to finally get through to an advisor , and was unable to report phone lost online . the advisor was very polite and handled the query with no troubles . query dealt with quickly i had to wait ages but the guy i eventually spoke to was helpful i was satisfied no never seen a network so tight with money handled very well because absolutely nothing was resolved with regards to the problem i had with my phone and for the ` so called ` major company that xxx is supposed to be i found this totally unacceptable ! ! ! 10 your service is pathetic .your service representatives are all egyptian and do n't have a clue about devices or the network they are on .you do n't care . i think xxx is all about the customer 's i dont no will be ceasing contract asap overall family service received is poor because my partner lost her phone along with lots of precious photos and videos of our newly born daughter .she was very upset about this and having been a xxx customer for well over 10 years , we foolishly thought you would be more understanding , we were met with a `you should have been more careful ` attitude which was certainly not compassionate or helpful .to cap it all when we asked if there was anything you could do as far as a replacement phone ( bearing in mind over 10 years with you ) we were told there are many handsets on the xxx website that we could purchase .overall we have both been left totally disappointed and let down and as a consequence we are both considering our next contracts away from xxx . 4 because xxx is always the best ! ! ! it was nice and quick sevice and very easy to do would .you please lift reatriction imoposed .on the 5th april i am 73 yrs old and cant see the need for it !thank you got number from invoice but not clear that emergency only after 8pm this was my 11 year old daughters phone and they would not put her newly bought voucher on hold until she finds her phone or buys a new one i put 5 pound on my phone , did ,nt even speak to no one ad my money was taken and i am nocloser to know why i can not get on line , u should ring me bk as it is costing me and i have already spent money and have no more , i know u have a call back service , i would b grateful for any help u could hel p me with ur service , thank-u i really like xxxphone gives me good service and money for phoneing and texting are very good - was given the wrong information and did not receive the pac code .subsequent phone calls to xxx stated i should have been given the pac code on the phone .am really not pleased with xxx with charges just being made when we do n't even use the coz i think that xxx are a good network to be with and i think that your customer service was good .thank you . because the problem was dealt with efficiently he did what i asked & told me clearly what i needed to do no xxx provide an excellent service , can i have a free iphone ? because i had no problems , quite happy . **** service , cant even bar a number for me gettin nusience phone call . prompt pick up and good customer service had not network all week end an 1 signal bar sum time the guy who 's name was nadine was rude and impatient with me after barely being on the phone for 30 seconds he told me to hurry up and decide what i wanted to do as he had other people waiting .as a customer for 12 years i will admit it 's rare and the gentleman bruce i believe his name was that just sorted my problem was most helpful .still disappointed with the person from last night . everything was dealt with in a professional manner . the 1st call we made we thought it had been sorted but it was n't therefore had to call again to sort the problem .it was sorted by the 2nd operator at xxx .we are awaiting a new sim card now .hopefully for the right number .if there is another problem we will be in touch soon my friend lost her phone , we had to cancel her sim and it was done quickly with no dramas ! help staff that solved my query expediently . fast and effective service i was tryin to ask help to locate my phoneslocation and got limited help with this .xxxphone qudnt release details to wher it was so was forced to go through icloud. . then xxxphone ask me to do a survey knowing i disnt hav my phone cos i had lost it .i found the phone now lukily ur a prod because the customer adviser was polite and i think dealt with my situation very well . i run a business and need 24 hour support .a sim was locked and i had to wait til 8am before i could get the puk code i was led to believe i would get a discount but after i got new contract was told i couldnt because xxx as judging to my situation were completely useless and of no help could have recommended going to the xxx shop and collecting a new dongle . quick . .polite . .efficient advisor very jstucsjvss although the adviser was friendly , it did n't seem that he really knew what he was talking about , when asked a question about passport .left me confused !nice guy though ! i find the overall help from xxx as a company very medioca .your contracts only prove to me that by tyeing customers up without any leeway especially when money is in such short suppply .that you only care a bout your takings as aposed to customer care .majority of your staff have their hands tied but are very helpfull which your customers appreciate ........... if u cannot use the txt or phone half the time as the reception is so bad 1 .i have been a xxx customer since its inception !2. my problem was not resolved .3. the adviser answered my question to the best of his knowledge .now i have to travel to my nearest xxx shop to see if they can resolve the problem with my phone ! friendly advisor but was not able to help with my query one of your people was totally unhelpful insisting i sync my phone with itunes but not helping me to do this i am an overseas visitor who wanted to be in contact with family at home - problem solved . the adviser sounded intrested in what i had to say and was polite it made a nice change to talk to someone that spoke and understood english your by far the worst company your customer care team are **** ! ! !there rude they do n't **** do anything they say , it took me 4 days to pay a bill because they would n't tell me how much i owed ! ! its shocking ( this time was the 1 time i was n't speakin to a **** idiot . very happy with my service the big telecoms companies have sewn up the mobile market and traded away service for profit .none of the big four or five companies service their customers personally , flexibly or with value for money as a priority .nor does one attempt to differentiator from the other by being the best at any one if those aspects .for example in mozambique the telecoms business is cheaper and effective .so whilst the specific experience i had earlier was good i would not recommend any telecoms company in uk because in general they are all mediocre . not very helpful with the question asked then put on to a closed line which will cost me more . very polite and helpful excellent service the adviser was very good at solving my issue it 's just took a while 2 be resolved on my fone .all ok now . v good servic csr was friendly and even tho could n't help today as insurance dept closed , she arranged a callback for me my problems are always resolved promptly very friendly service my tarrif was upgraded at no extra cost was not very helpful ! no andy was very helpful and polite ...just what a customer service person should b dreadful email support but telephone support polite and helpful but unable to resolve problem without deleting the account ! was handled fairly and was very understanding and helpful excellent help and service good service overall very pleased with xxx , but the 0 rating was because i was told to call back tomorrow and i really wanted the problem solving today as it means another day of worrying for me . excellent manner , polite and a swift service very helpful resolved my problem excellent customer service everytime the adviser did n't know what i was going on about and told me to do something that did n't even work ! pleased with service my query was promptly and completely dealt with . very simple enquiry that was easy to deal with with no cost involved ! she answered all my queries to the best of her ability with the all information that she had available to her . please say thank you to her for me . the customer service i 've received has been of a sub standard .calls are not returned , enquiries are not dealt with in timely fashion .there have been many occasions of mis communication , management not calling back at arranged time frames .issues are therefore not resolved.to add to the negative experience i have been asked to feed into a customer feed back 5 times !on one occasion calls where made to my number 3 times . i 've been having problems with my iphone the first man i spoke too was very helpful and passed me through to iphone support people who i found rude then they hung up on me before i 'd even finished telling her the problem thought whole experience was good ,only down side having to ring back when first call failed at the crucial point .however second adviser did her best to re connect to initial adviser ,when this was n't possible dealt with me efficently and to my satisfaction . very quickly resolved the problem .clear explanations .and i could understand the operator ! the operator overcame all the issues ........it was n't ' my error n0 im back online so the problem is sorted to many continuing problems with service and phone .q2/3 marks speak for themselves ! certainly .i attempted to use the website this morning and found it confusing and frustrating and after 30 minutes gave up and called the operator .the operator was very sympathetic and very good and should be commended , however this does not negate the bad experience i had with the website which he agreed could be improved . your lack of service i have not got all answer to my request no, cannot waste the time wanted person to walk me thru use of phone not download manual - how do u ask a manual questions ? very friendly polite and helpful very satisfied with the service this morning .thanks because you did not answer my question very helpful i have been trying to sort a problem caused by xxx for the last 5 days and nothing has been done yet , so i am not impressed at all with the service . once again i 've had a very courteous and patient advisor who explained clearly and answered my questions well .thankyou . everything was excellent becoz they help u wif everything x he was very helpful , knowledgable & friendly . my answers reflected on the q 's asked thank you . because i had 5 pound credit and then all my credit is all gone good service from the .store manager at windsor simple a quick response to my call very polite staff and helpful answers to my questions answered query professionally and efficiently making sure i understood everything fully satisfied my reason for calling today , was prompt in setting up the service i required and was polite i have 2 business phone have paid xxx thousands of pounds over 22 years as a cfed up with xxx moving goalposts and messing customers about .i will be considering very carefully whether to renew my contract . for the forth time i did n't make the call so i ca n't rate it . thought fair for treatment n service because each question i asked she answered right and very confidently polite , fast , & coherent very good service , and the person was very friendly and helpful .although the reason for the call was a very straightforward one , which explains why a company would ask for these questions after a simple call like that . more than satisfied with the service and the extra product which i was provided with ! 3 star that the adviser could not help with a extremely important problem , and did not have any other suggestions . the girl on the phone was very helpful and very polite . because you keep changing my upgrade date all of my queries were handled professionally and efficiently between different departments because i was very satisfied .and the adviser was very helpful .i did n't feel i was pushed into anything i did n't want he just gave me the info i needed in a away i understood and i was able to make my mind up .it was nice not to have some fast talking person taking control of the conversation whom i did n't understand .first class service thank you . failure of xxx to make a reasonable gesture to compensate for poor service . it took over 24 hours for the issue to be rectified and i had to phone up again to get it sorted . because you dint deal with my problem , and when ever i top up u always take my money , and i 'm dissatisfied that i 've been with xxx for years . 9 uk call centre roaming abroad , great package .but the data package too small for android ratings were because i kept getting passed about to different people and at one point one of your advisors hung up on me and i had to phone again just not good enough they were based in the person on the other end of the phone . the operator was helpful but i hav 2 wait 4 prob 2 b resolved im still not clear on my phone bill needed to cancel my contact but was advised i can only do it in writing .advisor was polite though and gave me the info i needed no wanted to opt into passport .the call dropped but the lady left a voicemail to say she had opted in all 4 of my handsets which was great . vwey good service did not resolve my problem very unhelpfull phone faulty been repaired once still same fault going on holiday thursday phone is business phone unlock the phone i toped my blackberry up ten pound and it dident give me the cridit so could i have my credit back its important the sales person was very helpful , friendly & knowledgeable .shop busy so a little wait but was expected due to being a saturday .x customer sevices on the phone messed up my bill and over charged me i spent over an hour in phone and got no joy went into shop and they sorted it out dod me good advice that saved me money good helpful customer service i received good service the guy was so helpful and seemed genuinely interested (unlike orange where we had just come from ! ! ) i chose those ratings because all of the sales reps . in xxx newbury (especially lloyd ) were very helpfull , and unlike staff that i have experianced in other phone shops previous , they did n't just talk about phones .xxx gets an excellent rating from me . iwona was extemely helpful and went that extra mile with my initial enquiry and subsequent new contract .she could n't do enough for us .all other staff were very friendly and happy .it was nice going into the store even though it was busy .very pleased all round .thank you i have always been with xxx and i have never had anything bad happen satisfied with help and advise received the sales advisor could n't do enough for us helpful and bubbly also due to problems with last phone was hesitant to renew my contract but she put us at rest and felt all the needs where taken care of . because the lady that sold me the phone was really helpful and beautiful :d pass my number on the person who helped was very very helpful and always offered the best options to us rather than the most expensive everything was great , very satisfied with the service . daniel was able to answer all questions.knew exactly what products to offer .allowed me to choose a number i could remember and explained how things would work.excellent service all around.thank you. gemma was fantastic but the wait to see anyone was far to long good experience overall . the lady that help me in the store was on the ball , had a good sense of humour , and was much better than some of the other staff that i have talked to before . service and advice were good and the advisor was very helpful good service .gareth served me initially .problems with phone turned out to be faulty and he de briefed his colleague who changed the phone .the point being he remembered me and that make me feel important as a customer .rachel who sorted the problem was very personable and interested even at five thirty .please consider putting a small childrens activity area somewhere so that they dont get bored and mum can relax . everything was set up and transferred .the only thing not transferred were pictures otherwise an excellent service ! fast friendly helpful service fast service no waiting around .advisor knowledgeable and helpful and friendly undisclosed . very professional and friendly i 've always rated xxx for coverage .i 've never used any other network when i 've taken out contracts in my name .the staff in our store were helpful as always and sheila researched the best deal for me cant get picture messages not happy excellent customer services , very informative and helpful . i was very pleased with the service . very good salesman , very helpful and knowledgeable ! my bills for dec and feb were very high unexpectedly .i visited the shop intendlng to terminate the contract as son as possible .the assistant explained politely the reasons for these very high costs , then enquired about an upgrade , i was not interested .i still wanted to terminate .she then told me that i can have a cheaper tarrif , and after 10 months approx i can upgrade as i had planned to do but was not sure with whom .will most likely do so with xxxf|ne .she has been sensitive and polite and i was satisfied with the sevice .questi|n when do my new cost tarriff begin ? very polite ,helpful member of staff , nothing too much trouble ... milton keynes ... mark served us ... excellent ! the assistant who served me .it could have been a much different answer if i 'd had the same service as 18 months ago which is why my last contract was with carphonewarehouse and not with xxx direct.....it would be nice if his boss told him that . the nokia phone we wanted was not in stock nor was any other the assistant was veryfriendly and helpful beacause he was good at his job and seemed to know what he was doing . dsales assistant very helpful and not pushy the customer service from danny was excellent sam the sales technician was extremely helpful and gave me everything i needed and was a great help transferring data to my new phone from my old phone great service from we team from guy who approached me and discussed my basic needs , to kevin who served me to rest of team who chatted in passing .thankyou because the man that served us was very helpful and patient and answered all are questions with clear and precise answers the guy was very helpful and done above and beyond his duty very helpful staff in the shop reasons ? self-explanatory surely ! your sales advisor ben was very helpful and knowledgeable .a credit to your company .yours nicola hudson very good service , but not quite excellent . this is the best servece i have ever in xxx sam is a credit to xxx i was very pleased with the service very easy going staff .did n't feel like i was bothering them .been to a few phone shops orange etc. ...for the phone i wanted and you gave the best advice and price !brilliant very impressed . i thought they were resonable and the person who selled the sim card was nice and patient as i asked loads of questions wonderful service , love xxx network .thank you . still have n't got all package-no internet access-so have 2 go back 2 store .queues ,and queue jumping allowed last time in store very pleasant and helpful staff ! it was quick easy and the advisor was very helpful quick , easy and very helpful .i said what i was looking for and managed to walk out the shop with a new phone within 15 minutes 4 smooth enough but did seem to take a while to sort everything out . sale advisors did their best to remedy a previous bad experience i had with xxx .holly was calm and made sure that my interests were served .she showed professionalism .unfortunately customer services that holly had to deal with were not as swift and straightforward as she has been .issue resolved now ; i hope all will go well with my new contract .thanks staff very friendly and helpful thanks very much excellent , efficient , friendly , informative service . my phone had broken .guy was unable to fix it but sold me new phone .chris was very helpful they were very good , in future try not to refer to as many leaflets etc all our questions were answered by a member of your staff who was very knowledgable and professional and gave the impression nothing would be too much trouble .he is a credit to your company , very efficient and knowledgable service good well-informed staff with a friendly smile because i think i came out with a good deal and the guy who served us was nice and helpful 10 because my sales advisor deserved it gavin and andy at ur newbury store were very informative about my options and gavin was professional but good fun to deal with .i worked in retail and sales for over 10 years and thought that i 'd have been happy 2 have been part of their team ben was efficient , helpful and fixed the problem with my phone in minutes .great service . because it was good service overall : ) excellent service .nothing was too much trouble o verall a good experience however not all services are working . i gave those ratings because i had a lot of help and good service . the woman i spoke to was very friendly and helpful sales advisor very helpful and explained all my options very well there was quite a long wait but it was handled well the sales adviser was very helpful especially asshe was new very good service throughout i like xxx and although the first two people i spoke to this morning failed to resolve my problem the third person on your back desk tech support was excellent because you asked i asked ( for the 2nd time ) for the content control restriction to be lifted from phone as its also blocking non adult websites .3 hours later the block is still present .amateur service once again from xxx i 'm happy with the network and very helpfully costumer service pleased generally- bit delay accessing details but assume system delay rather than individual i was highly satisfied with the excellent level of customer service , and feel that all my queries were answered effectivly and many steps were talent to ensure i got the best deal for my current needs and wants .i 'm a very happy customer .thank you the man i spoke to did exactly what i needed to be done , quickly + with no fuss . not very helpful staffs ! he was a lovely advisor .v polite helpful and very friendly .made a change to get a nice human being who seemed to care about the customer and who was chatty in a call centre : ) great girl , very efficient & good service good help an polite . all issues with dealt with quickly thanks dc my query ws dealt wth promptly , politely and efficiently .thank u . xxx appear to move the goalposts after the 7 day get out clause ! ! ! ! very dissatisfied with their service . . very helpful all queries understood thanks john the guy answered my queries and dealt with my requests very quickly and efficirntly i found the manner and the understanding of the lady i spoke was perfect ! the lack of understanding a specific query and not listening to basic questions about your services and putting me through to the appropriate person . personalised , fast and efficient service not sure if i 'd recommend you to friends as your prices are much higher than your competitors .tariffs are more expensive .my inquiry today was well solved by your telesales man and very professional and did n't have to wait for ages like usually for my call to be answered . the advisor was first class , but she ca n't exactly help wen you guys take 49hours to unlock a phone ! xxx is the best efficient and polite customer care call answered straight away patient call advisor problem resolved good service and areally helpful person the person i spoke to done as much as poss but the fault is still there and ca n't use my phone during the day excellent service and expert advice from your staff well done xxx the . collegue i spoke to was very helpful .and .clearly spoken . very helpful polite staff , willing to spend the time to make sure i was happy with my package polite helpful advisor todays query was a simple one , nevertheless i was treated as an individual by the advisor , rather than just being part of a process .and to me that is important , and that is my main reason for being loyal to xxx for almost 25 yrs ! not happy spending one hour trying to get net on home phone .definitely not on .d hutchins i had to rimg twice to solve my problem the service i received from the adviser was quick , efficient and very well handled .the matter was resolved in less than 5 minutes and the advisor was very personable and friendly . you have taken money out off my account of 20 pounds and said my bank have it well there do n't u have it and i have the authority codes i want my money back i am looking to upgrade my phone .it is due in september .i would of liked an opportunity to discuss upgrading earlier even if a cost was involved but this was not offered by the advisor not 100 % happy wth customer service because my query was n't answered .i did n't receive the email i was supposed to and i am still paying for a service i cancelled in november even though you have the emails to say i cancelled it .overall no customer service as ur are always helpfull found it difficult to understand the operator .he spoke fast , not at all clear and with a strong regional accent . the only reason i said 7 on recommendation is because where i live signal is rubbish .have to go into garden . was very satisfied with the help i got prompt and pleasant service .questions answered quickly i.m anold existing customer and to my knoledge i never practise any problem with xxx fone handset or customer number .so honestly i do trust xxx fkne so much .all the best all the way . quick response 1 . always been happy with xxx service .2. query was resolved , though i did n't like the answer ! 3. very nice advisor clear and easy to understand though i do n't think he understood what i wanted , that says more about me than him . well i do n't feel it was the customer service agents fault , its that they ca n't help me with a one net issue on the weekend .i guess i can wait till tomorrow and it is n't urgent .but would be nice to train your agents on multiple services to give your customers the best possible service . not helpful at all still not sorted staff were fine but your system is preventing the problem being resolved very pleased call cut out the issue is not resolved and it should never have arisen when i bought into the contract .this has ruined my sunday relaxation . i have learnt why i cannot connect to the internet to some extent , but i still do n't have internet connection that 's what i thought it was ! ! pleased happy:-):-) thanx xxx staff extremely helpful & polite an answered my problem straight away of you can find the lady o had an on line chat with she was very very helpful and polite .she was brilliant as i 've found xxx are . in really happy thanx . the reason for my rating is i have been with xxxphone for year 's and i have n't had any problems will you reply to my previous text or you will have let me down haha just a good service and good help did n't get resolved .simple question unanswered .call was cut off and no one called me back . because you have gave me a better deal and what i wanted for the same price im already paying its brilliant that is only as i need an additional line to my account exactly the same tariff as mine she speak very clearly , and help me with my query .great job good customer service what i wanted was resolved very quickly with little questions required , efficient service great service unable to help me sort my problem my query was resolved to my complete satisfaction and keith , the advisor , was extremely professional and a credit to your company . yes sms re argos not clear if i had a voucher to claim now sorted i have a virgin phone with a xxxphone sim card and cannot recieve and send pic messages get on internet etc i rang to ask how to sort this and was told cant help an to go into a shop the young man i spoke to was very efficient and very helpful , i needed to cancel my insurance on my mobile phone as it seems my bank account covers mobiles .i was also following up on an email follow up which did n't happen ref no 139801 .i wanted to be sure my netbook will be cancelled when it comes out of contract .the email response advised someone would contact me within 2 days which did n't happen .as leanne had to contact her manager to do this the issue still hasnt been resolved .hope that answers your question . all quick and fine ta my query was dealt in a very efficient manner thank you . handler was helpful but unable to change the texts i receive when i go abroad to reflect my vp passport deal .reassured me to ignore them saying i had not got vp as i had . very happy with the response i got from your staff security questions were not helpful to me as phones ' were n't in use for over a mth so i and i 'm sure the majority of the public wouldnt b able to recall bk to who phoned last or what number was dialed last !n why am i a xxx customer havin to pay for puk code ?surely i could understand it if it keeps happening on a regular basis but i think it should b a service u should b providing for free ! i had a problem .error message said call customer support to get it fixed .i called , you fixed .that 's all i need .thanks . your staff are very helpful and its great to actually have a human to speak too rather than a machine could not find any fault with the service i received everyone very helpful briliant customer service the adviser was helpful , the call was straightforward and my query was dealt with quickly . in my opinion , xxx is the best network there ever has been and ever will be .the service you provide is exemplary and i would not change it in any way . 1 .i had to call twice to start action .2. the problem is not yet resolved .3. the operator was polite , informative and efficent am hapi wth it and got my things sorted because the xxx assistant was very pleasant and reassuring , providing me with confidence . my blackberry email has stopped working .i called .then was on hold .i never even got to speak to an advisor . qucik and efficient resolving of issue gave 9 out of 10 which is pretty high but there is always room for improvement . your man was awesome he knew exactly what i was after and did n't try and push anything else i did n't want because i was trying to send mms abroad and the advisor told me to try 00 instead of + and it worked thanks . nice clear service . very helpful and very nice question not answered so just a wasted call still not sure were i stand i asked about the cost if a new screen for my phone but was told i needed to go to a store . she was sweet and answered every question l put to her inaccurate information provided both in store and via the helpline .i have a faulty product which is still within warranty but which xxx will not replace my ratings was to do with my call which was dealt with very well 5 because it 's a bit pricey 0 because i would have preferred a faster upgrade day like 02 and 10 because she was straight to the point and honest xoxo useless customer service .haveno authorization what so ever i did n't have to wait long to speak to someone .and she solved problem very quickly . service efficiency and courtesy .tks many of the problems should not have occurred in the first place but the lady i spoke with was by far the best call handler i have had .most do not seem grasp what is needed and fob you off .i was on the phone for over an hour resolving a number of issues one of which is still outstanding . compare with others because i have so much messing with xxx phone quick and helpful good service and solved problem im haveing problems with connection but they blame my mobile im having same problems with my pay as u go which is labara with run through xxxphone lines + having same problem i am thinking of leaving xxxphone it was n't the advisors fault but she was n't able to give me any information .i 've had problems with my signal since joining xxx but this is the worst to date excellent all round none understanding staff , sorted an arragement to pay weekly for outanding balance without my phone been restricted . because the problem was resolved and polightly and quickgr so far , although helpful , unable to resolve tecnicle fault . pleasant service ,but had the impression it was a new employee who had n't recieved training the service i get is rubish very good with my problem quick and efficient service xxxphone is the best quick and efficient i am shocked and disappointed with my treatment as a loyal and long standing xxx customer today i did n't have a problem just pressed wrong key but i have always found xxx very helpful the adviser had no idea what the abbreviation stood for - imei ( ?)code - he should have known .he said ` are you asking for phone you are currently using ` ?what other phone would i ask about ! !when asked for my full name , i immediately starting calling me by my christian name - a little rude-rather than mrs or asking to call by christian .i assume this was an offshore call centre + i 'm fed-up of them not understanding accent or simple questions due to different cultural tones + emphasis .when this contract expires i will be seriously considering a provider with a uk based call centre . all previous calls to 191 have been handled well so i would recommend xxx .this operator had not come across this query before so was more vague .not necessarily her fault .! problem solved i managrd to fix tne problem myself after being told different wrong reasons .not impressed . she was very helpful , spoke clearly , polite and not only gave me one way to solve my problem but two .so i 'm very satisfied my reason for calling was answered okay the advisor was very informative and helpful because the help was good . al my questions was answered my problem was not resolved . it took three attempts .toget to the right department but when i did eventually get transferred to upgrades julia was very helpful well my network i have so many issues i have not been happy at all i was trying to access my account online but it was very confusing i called your operative and he explained the computers were very slow and to try again but he was english and i understood him and that was very helpful xxx doing what they want , when they want , not informing their customers of upgrade changes & timescales , staff not interested in either resolving or feeding back , having calls cut off , website sending u to the callcentre & vice versa just wonderful service pissed off but david was a top lad on phone .not happy about having to top up 25 bar to be able to use this **** brick not very helpful , simple request not understood cause my phone issues is not resolved .mygrandmother passed away and my family send me text about that sad news and never get that text till i ring them .my phone issues are not resolved . xxx have been very annoying for me and when my contract is up next year ill be looking into another network i was satisfied with the service when i changed to freedom pack it was not explained to me that everything had to be used in 30 days or lose it ii have been asking you to send configuration settings to my partners phone , surely in this modern day and computerised era that is not hard but no you just send text messages which do not tally up with the phone .no matter how many times i ask you .that 's why . clear , precise and helpful instructions ... i have 3 phones with poor signal where i live , now i have to buy more equipment to boost your poor signal - does n't seem fair because i did n't get answers for what i wanted 8 stop txts i have had a problem for the last 3 days and instead :)of solving it i am getting explanations that will get me now where .i am leaving on wednesday for a long trip and if a satisfactory solution will not be found i will leave xxx after more than 20 years because of poor service . **** service full stop the service for me is good only one thing do n't let me wait on the phone for long time and ask so many questions at the begining of the call thanks ok the advisor answered the question the best he could as i came through on the wrong line & solved my query seem appropriate i have been a valued customer with xxx for about 5 yrs and never realy had any problems thank u a thought ma query was dealt with fast and ifficent was very happy with the service professional , friendly advisor .very quick service with no fuss . advisor helped me the best way he could advisor was very good , however since recently finding out i am paying over twice what my work mates are paying for the same phone and deal on other networks , and the fact that this number ca n't be ended until december and my other line not until next year i feel down right ripped off , both contracts will be terminated as soon as i can regards phil my problem has n't been resolved ! have to call back tomorrow to get a card refund have been trying to sort out this problem for over two weeks .see it the issue is sorted tomorrow the gentleman i spoke to today was the only advisor that seems to av got me anywhere hopefully tomorrow it can be sorted x my problem was dealt with quickly and well 1st class service i was passed between 3 advisors . i topped up by 10 pounds and i got my 1000 minutes talk to xxx but they took my 10 pounds and they wo n't give it back :'( the girl on da phone was very nice and very plesent but i didnt get the full credit i was suppose to so i would n't call that good customer care the problem has still not been fixed handled quickly and friendly service she listened and went out of her way to assist me! lovely employee she was a credit to xxx ! no good resolution of my query no v. satisfied did not give me any other offer or try to help me as much as he could , when my contract is up with you i will no longer be a member and neither will i be recommending you to anyone trying to buy an i pad put threw to customer services waiting in line then told it closed ! made 3 phone calls to customer service cut off first two .1st call passed to wrong dept - insurance - cut off when being returned to cust service .2nd cut off .3rd apparently his system not working - had to ask whether better if i just took phone to nearest shop - which it was . mu opinion operators were very helpful no 3g signal with xxx is poor , the girl i spoke too was friendly enough but did n't really provide a structured solution to my problem quick response good service david was very polite and answered my question straight away .itsnice 2 speak 2 some1 u can understand ,no disrespect 2 foreighners ,but they r quite difficult 2 speak 2 :-s as it is sunday , i ca n't sort my phone out until tomorrow because that is what i think ! ? coz ina real world i 'm insane .x i 've had no coverage at my place of work for 3 months now she was lovely : ) because the coustumer services are useless and wo n't put us through 2 a manager when asked nicely 10 because i asked for my internet settings and was told 24 hours .i phoned again today and it had not even began to sorted so now have to wait up to another 24 hours .not a good look on xxxs part unhappy with v for billing me more than quoted after my recent upgrade .satisfied with credit no my first call with anthony was disconnected having gone through all the security questions & having nearly resolved my issue .it was annoying to have to repeat the whole process with someone new , but the 2nd time it all went smoothly . the help would allow me to save money in the future very good service .easily dealt with . you did n't warn me when i go over the allowance service was good . agent was very competent .even though xxx did n't have the solution maria helped resolve my query . direct and to the point very impressed by the lad dealing with my query he went on to help with the costs of calls from aboard with out me asking i 'm pleased he did emily , the girl i spoke to was very pleasant and helpful problem with dongle was sorted out my questions were answered accurately and quickly .additional information given by text that was useful . not a very helpful answer felt like i was rushed off the phone and the solution i was given does not seem helpful received excellent polite and helpful service from your advisor . i was in a xxx shop trying to buy an iphone 4 . i learned that in october 2011 when i spoke to you regarding my blackberry that you had moved me from a 30 day contract to a 12 month contract .i did not ask for that and it was not explained that i was being put on a 12 month contract .your advisor could not help or refer me to anyone senior .all i wanted to do was buy an iphone and stay on a 30 day contract as i have always had ! she was not sympathetic or particularly helpful .unless this is resolved you will lose a customer and the sale of an iphone . well hopefully if i can get on the internet successfully , i was very satisfied with all the young ladies help , thankyou because the call was not very long ....it was answered quite quickly ....and my query solved in a few minutes not fully solved the query clare is taking the time to personaly resolve my issues and phoning me tomorrow ,without her friendly and professional help ,i may have left xxx . good service and attentive staff because my call was dealt with quickly and effectifly the guy was polite , understanding and helped me . the agent who i last spoke with was very attentive and efficient .she helped me straight away .whilst the previous adviser was terrible .i would be a happy xxx customer if all advisers were like the last one i spoke to . im unsure how much decision making power the advisor had but she was very understanding and helpful with regards to my issue i think she delivered excellent customer service and was polite friendly and helpful .she is the reason y i havent escalated my complant further ! great service . friendly and efficient service , query was resolved my advisor was very helpful they couldn t dn enough to resolve the problem very happy with the service i got .the person i spoke 2 was polite and caring and dealt with my questions fully and professionally . i was happy with the service i received today service was good , outcome not as good as i 'd hoped ; would like to stay with xxx , but there are better sim only deals elsewhere .also , frequently repeated songs playing while on hold can get annoying . excellent service thats why so keep it up and i am using touch screen for first time keep it up . problem solved , good information given my concerns about possible roaming charges were resolved and i felt reassured .the advisor was understanding and reassuring . happy with the service today . person i spoke to was very helpful .and helped me understand what i was asking .great service . i was very satisfied with service i received from what i required i 've been a customer of xxxs for years .whilst the tariffs are competitive they are not always the cheapest but they are second to none with their customer service .it 's always been better than other phone companies ; but i 'd rather pay more for such good service .people are always polite and do everything they can to resolve the issues or query .i also love the fact that i can understand them i.e not an indian call centre !thanks :-) been with xxx for 18 years now very good provider very happy with my adviser and her handling yes .you sell blackberry products with no support for macs .i will get an iphone and change my mobile provider as soon as i can because ive been a xxx customer for over 10 years and always had your support called 7days ago to request a change in direct debit date( from 26th of month to 4th month )due to starting new job and having no money in account until 4th of each month .wasguaranteed the dd date was changed to 4th april but checked bank today and it was taken on 26th march-rang call centre to be told there was nothing that could be done so i informed xxx the dd would be rejected as no money in account as i thought it wasnt coming out for another 2wks .wastold my phone would not be stopped as it was xxxs misleading information . xxx are starting to let their standards slip so i 'm less likely to recommend to friends than when i first joined .my problem is still not resolved which is why i marked that a zero .your assistant was helpful & polite . i hav been abroad and was advised to ring xxx to tell of my return .when i did this the adviser told me my phone had already been readjusted to english network so i did not need to phone - bit of time wasting . problem not resolved .call put on hold then lost .not good enough at all ! ! ! ! she spoke very clearly and professionally she understood my query and explained what would be the best choice for my contract and she was genuinely nice and really helpful will this cost ? question 1,xxx s accuracy in getting the correct bill amount leaves a lot to be desired ,very far out telling u u 've got x minutes left when actually got none ,bills very confusing ,advisers telling u money is coming out on a certain date but it actually comes out a week and a half earlier so get bank charges ,the woman today was helpful ,let 's hope she gets it right . service is generally better than average , once outstanding , occasionally poor and once extremely poor bad customer rating just thought could off got more help been with xxx ages and really pleased with overall service , customer service is spot on .unfortunately on this occasion i couldnt get connected to the internet and need password reset .customer advisor did all he could but i still ca n't get on .must be the hilton hotel that 's faulty as i 've never experienced this before and never had any problems until today .xxx is the best mobile phone provider i 've had and would n't swap for another .thanks ryan your operative was very polite , understanding and helpful ; even though it was outside her ability to action my query regarding an insurance claim for a damaged phone : that can , apparently , only be dealt with xxx 's mon - fri workers . my dongle is not working as it should be , i was cut off twice from the technicians i was speaking too and neither called me back to continue my call , so had to explain my problem with your product 3 times .the final technician that i spoke to interrupted me when i was trying to explain what had had happened so far to the point i had to ask him not to .he also talked in code and numbers expecting me to understand , sight arrogance .my issue is not resolved so i now need to go to a xxx store tomorrow .i feel very inconvenienced to fix a service i am paying for .i have had the same number with xxx number for 14 years and have 3 accounts and have always received great service , and any problems solved quickly , but today very unhappy . your staff were all very helpfull and understanding . xxx have repeatedly disapointed me on a number of occasions , the customer service is terrible and the xxx team dont appear to know what they are talking about i am happy with xxx the woman who kept me on the phone for ages and then when i reported the phone lost she cut off wrong phone just very happy with the way it was handled and the outcome ... thank you everything went well , happy with the service because the person the fone did not help a good service that xxx has always provided to me .they have not yet let me down . q1 the reason it 's 8 is because i ca n't get any signal at work and it 's inconvenient .q2 the issue is n't resolved but my daughter will have to wait to get home in case it 's her blackberry that 's at fault ( serves her right , she was warned ) .q3 the advisor was great and could n't have been more helpful and friendly . i should have actually opted for 1 or 2 because still now no solution of what i have asked for. i am tired of calling to customer support .veryvery shame on xxx he did what i asked for it is very simple .i bought 2 phones from xxx .business account took more than 4 days to get active additionally they done something with the pac code i gave to guys in the store and my number what i want to bring to xxx get blocked but i had no xxx service on my phones .it means non of my customers can reach me by next week !and i had a phone with no network connection for 4 days !it is unacceptable from a network provider especially on a business account !i was calling the shop from my wife 's phone for 2 days to pushing them to sort out the problem but they could not .i had to call the customer service 4 times they could not to sort the problem ...and then i had to go into the shop 3 times to speak to 2 different manager and manager assistant because no one has been able to help me !it takes me more then 8 hours and when we ask them for a compensation they want to give us 50 % discount on two cases which is also available if i buy two cases !so , i do not think so it is a correct service !only the parking ticket cost more then the two cases and we had to buy tickets because no one has been able to sort out the problem .and then i did n't mention that 3 guys were working on the contract at the same time in the store when we come in and wanted to buy the contract .a manager assistant , a sales advisor and a senior sales advisor...it completely unacceptable ! ! ! unable to process my request and told to ring back in the morning .re business account and travelling abroad . very happy with xxx and the people who take the calls ! operator very helpful i am very satisfied with xxxphone every time i contact you website says call centre is open for corporate accounts , but it is n't at the weekends fast and accurate info despite several phone calls and several advisors , nothing was ever done .it was a serious issue and xxx did n't help .plus xxx service ( network coverage etc ) is rapidly declining .i would n't refer anyone to xxx and will leave myself when my contract is up nothing worked xxx is number 1 . i am not satisfy with my upgrade service !why do i still need to pay 36 pounds ?after paying 41 pounds for upgrade my mobile ?this charged me double and i not even have both mins call !i am very unhappy with this ! i was very happy ! i was advised to re-booth my blackberry which worked .i was also advised on next steps should this fail . i felt at ease good service & friendly staff your agent was excellent !egyption i believe ? not only was my problem resolved but she exceeded my expectations in how well it got sorted .she was friendly , chatty and very pleasant to talk to even ending the end of her shift which goes a long way to make me think , not only does it seem that xxx would be a good company to work for , but to be a customer of , as i would not hesitate to call again for what ever reason .be been a customer of xxx for a good few years now and wouldnt ever change .and the customer service is a of part of the serv the issue i called to report still exists despite promises to investigate and resolve it .no one has contacted me to follow up on the complaint . they were very helpful thank you i have been a loyal customer of xxx for over seven years and whenever i telephone it has always been a pleasure !your customer service agents have always been polite professional and good fun to talk to .i logged online to see when i was due an upgrade and curiously i clicked on my plan to see if i was getting the best of my plan and was contemplating 1 ) paying for a new iphone for and 2 ) upgrading my data allowance ( paying more money to your company ) when seeing my bill i was curious to see i have been paying an additional 10 pound a month i phoned customer services and he said this was for sky sports and navigation and i have been signed up to this since 2009 ! ! ! ! !i never have checked properly as i always pay on good faith that xxx takes the correct money .the gentleman i spoke to was incredibly rude and this is not what i 've experienced from xxx in the past !when i asked to speak to a 1o no one answered my call - i was on hold for over 30 mins ! pleased at service , issue was resolved xxx answered my query and the man was very helpful . i have had a few problems with my account over the recent months that 's why i would n't reccomend xxx but everything else has been a positive expierence ! overall good service but was expecting verbal request for additional line cancellation to be sufficient , rather than having to send email to xxx .thanks i hav always been with xxx i hav tried orange but went back with xxx as i found them helpfull an i like the freebeze rewards reason why i gave you my ratings as you resolved me query in a matter of seconds would just like to say thank you the whole setup is first class total satisfaction this time they was very gd with the things i ask them with yes ....i have a dongle which is impossible to top up every month ... absolutely impossible , there is no number and the website always let 's me down and last month it tried to charge me twice .... honestly the dongle service is v v poor , i get no online notification it had ended and just cannot get online ... it 's a dreadful service the reason why it was 9 for the first one is because of having to hold before speaking to an operator the rest of the service was very good good customer service quick and efficient in dealing with my problem because they repeated the same thing which has not worked and i still have a broken phone , with no help 5 quick and efficient the reasons behind my ratings is coz i received the best customer service ever and all the advisors i spoke to starting from mohammed ending with sara have acknowledged me and solved my query at the spot .many thanks :-) you do not make it easy for an international traveller on regular business to top up account from an international credit card online it is inconvenient to have to find a location that can sell you a voucher that suits the text and data plans 24x7x365 something that an online solution can easily address .you may want to consider this for international business travelers who frequent the uk and eu on a regular basis when iv phoned customer care .they have dealt with the problem straight away had no idea what they were doing at all ! no help or use , felt really let down & disappointed the girl that i spoke to was very helpful and very well mannered very quick , helpful , friendly ,clear & to the point . the reasons behind my ratings were that my internet dongle would n't work after doing an automated upgrade and there was noone who could help me until the following morning , which didnt help when i had payments to make . efficient and quick response . good person who i talked with the advisor was prompt ,friendly and helpful . just excellent prompt efficient service all round very helpful , got me home wen i broke down in middle of nowhere , thankyou . i am concerned my number has been cloned and i was offered no help or advice . no eventually errors your end were resolved ... yes i can i am on a sim deal only and i have had enough u keep blocking me and i am supposed not be charged for 0845 0870 0800 and i am so will u please ring me and sort it out thanks i have always found the xxx advisers helpful and informative well the person who served me was nice well dealt with even though i was through to india . because they have nice advisors .you 'r the best vadafone happy with the service and no issues no free calls because i like being with ur group is fun and i like ur family pak cz i can phn my famiy for free when im gna be late home the ladies who dealt with me identified my phone and all others on the account with ease then dealt with my enquiry nothing was to much trouble and they were efficient and pleasant can i have free texts please certainly .i was phoning after midnight .i had been woken up by my daughter to tell me that her phone was lost or stolen .i logged onto the xxx website and easily found out what i needed to do .phoned the number and got through very quickly to someone who was helpful understanding and efficient .i could not have asked for anything more . boughtatenpoundtopuptoldnotvalid my fianc made the contact as his iphone was stolen last night and needed to block his sim .we requested an unblock and were informed that the find my iphone app will work with the blocked sim . because it totally failed to resolve a critical question . l thought she help me with every thin l needed to now very pleased with her response to my enquires in two phonecalls and now 6 emails i still have no resolution .i called for help to apply a credit as my staff discount had dropped off due to data test drive .it 's a call that should be less than 450seconds not over half an hour ! ! ! **** you have nice **** i have had no signal at home for 3 days and xxx are not fixing it .seems v do n't work weekends .service only opens at 8am .no inconvenience discount . still not working my tariff should have been increased it appaears 7 hours later it is not ... resolved the matter for which i called .pleasant and polite . i run a business which is reliant on the telephone and far to frequently i find xxxphone let me down !i consider the back up to be very poor and intend to explore the options with a new provider always happy with your call center staff . the lady was really nice and did it stright away , : ) because xxx is good and i 'm telling people to go on xxx i found the person who answered my call was a bit rude and unhelpful . unhelpful anfd would not pass me through to disconnections sorted straight away . efficient , polite , could understand him .sorted . always very helpful , great customer service !well done ! helpful , and polite n efficient it took 4 phone calls to get my blackberry email re-instated .on more than one occasion i was given incorrect information . you were very helpful no i am not interested stop texting me constantly i dont want to know ! no good all round service service was excellent v eficient - v helpful - v knowledgible - v polite - v friendly but not too familiar .xlnt young gel .thx u ! really fed up with my contract feel like transferring from xxx , due to wrongly billed accounts , mistakes ,call handlers unable to communicate ,nice to speak to an english person who got it right for a change .i feel like an invaluable customer as i have been with xxx for over 20 years i had blackberry contract insured need all .e mail and contacts ect told send for repair 2 weeks given temp phone my .sim very maater of .fact .told no land lin soon need reliabilty so let 's .buy i phone .so got spare told ok purchased new contract .but ca n't get set up till .tomorrow .crazy spent 2 wasted hours and not happy . very professional & efficient gentleman who took my call ( andrew i think ! ? ) very helpful with logging my nuisance calls .many thanks . no the advicer was n't good nor that helpful i feel i was dealt with appropriately . 9 as above answers generally efficient you 're call centers are not helpfull in anyway .ihave problemes with my bill since january then i was cut off with no notice the lady over the phone was very courteous but i still did n't understand why in central london there is no xxx coverage .in case you are truly interested my post code is : ec1r 4pt. been disappointed with the changes to freedom rewards are also service signal in my area has been disrupted a lot this year .i am seriously thinking about changing to 02 as there customers seem a lot happier with the service they are getting x i still have no internet on my xxx 555 , it was working , all of a sudden it didnt sorry i just gave you answers for 3 questions .no more questions please .the reason for my ratings is nice service i got from your consultant gosia . the agent wldnt listen to me . . io had a complaint ! i believe my bill has been billed and taken out of my bank account incorrectly ,the person i spoke to dint understand what i meant ,he said he would pass it onto the recalculation team , i 'm not very happy that money has been taken out of my account when it should n't had done and was told i would have to call back in a week .this is my money not yours in yet i am the one having to chase it my call was handled well , patiently , politely and quickly and additional advice was given on an ancillary matter . i always find xxx to be honest & helpful in every manner all good there is to much to put in one texted message , put if u want to ring me i would be happy to explain my problem ? ? ? she sounded fit ''karen '' who i spoken with this mornin ,is a real ''expert ''at her job .she let me felt like a real a valid costumer . lack of information 7 very polite and helpfull because the matter is not yet sorted my daughter can not ring on the phone to friends n family group that i pay extra a month for very helpful polite funny advisor o i have had many problems with xxx and thought everything was sorted untill i recieved my bill which is what i was calling about .however agent handled call very well and resolved my issue very quickly . because they were prompt and polite the young lady was very pleasant and helpful i am still waiting for my bbm to set up as well as my internet my phone is broken under one year old and not very helpful .been with you 20 yrs ,cant be without a phone i now have no choice but to consider a change of network .shame as no problems for all those years .maybe a manager should call me he was ok it was not his fault but yours excellent girl adviser very good and helpful , xxx itself overall very disappointing i regret changing from o2 ! very unsatifactory dealing with xxx as a company , with them not sorting things out when asked/requested friendly service and very helpful i 'm after a phone because my phone is beginning to die but i 've had no help trying to get a phone i want .im an existing customer but you treat me like a nobody prompt resolution of bulling query . xxx are all ways helpful and polite good service but problem not fully resolved all questions answered promptly and with care i made a complaint and i have not had any satisfaction about it and this has rejuice me to tears that 's why you guys have always sorted problems out quickly an efficiently an i am very happy with the level of service you have provided but i would like it easier to actually talk to someone cause they solved my problem straight away they are good agent was very pleasant and helpful excellent knowledge and when one item was n't known immediately found out from team member that is what i call excellent customer service as a purchasing director i wish a lot more companies were like that just thought the lady was lovely , answered all my questions courtesly . very gd service fella was very helpful and resolved my issue quikly good support and after sales not a 10 cuz he did n't explain fully great service very friendly and polite , but a long wait to get through . very clear and well explained information which i can understand . very pleased with the service never put me in thw right tarrif .hard to talk to someone been with xxx fone for years and think it is a good network ! pleasant ,efficient and resolved my request in one call . usual service from xxx the service was good but i was not wow 'd .called about upgrade date no info was given about how to do this , what ug early will mean for my contract , even promoting phones to consider whilst i am considering my ug.if vf gave me more service than what i called you for then i would give i a 10 feel trapped with xxx having been with them for 10 years .get nothing in return i 'm happy with the service the lady was british and i understood everything she said : )) ) ) ) xxxx not the fault of the current assistant - realised that it had n't been made clear that the new contact on the number ending 8876 had extra unlimited downloads til june the chap helped to the extent he could however xxx could not solve the problem because of their system constraints where other providers could have been able to help very satisfied with the sevices ,polite ,prompt pleasure 2 deal with advisors helpful but need to go through series of steps before problem is corrected i was really happy with both people i spoke to , very polite and helpful .just unhappy we do n't know the problem in the area as we have virtually no service as of three weeks now and usually it 's brilliant . i was expecting to get new phone 25th march only to be advised its now april date had been changed and i had not been informed poor service especialy as i have 2 contracts with xxx not happy at the moment i was very happy with the service & the adviser who dealt with my problem i am beyond words to express my opinion on how expensive and inconsiderable xxx has been .your charge for out of contract calls are unbelievable .horrible choice i made to have gone with xxx in the last 5years . because everytime i have a problem xxxphone provides the excellent customer service and they always end up helping me out with the problem i am stuck with . account changes dealt with easily and efficiently . i was put on hold for a while then advisor said she would phone me straight back with an answer over two and a half hours ago not heard anything i thought the people on the phone was very helpful and very polite the person was very helpful to a woman who is useless with technolagy u r . very gd query not yet resolved and want to wait until it is before i mark any higher no lyndsey was very helpful xxx have always solved and helped any problem or query i 've ever had , they have been outstanding over the past 5 years i 've been with them !customer service is amazing but mostly how easy it can be to resolve problems .i would definitely say xxx go above and beyond for their .customers and i rate them the highest out of any mobile network provider ! the women was being funny about a different phone as the blackberry torch has broke twice !even though i 've been a customer with xxx for around 9 years . bad product , bad service , bad , the girl i spoke to was ok .past dealings with xxx not resolved quick enough ! very polite and cheerful advisor and also resolved the problem the person who answered my call was very pleasant but i was not satisfied with her answer .on my internet acc it said my top up direct had been suspended that i should phone u 2 get it sorted .i was charged 4 this !and it is still suspended ! helpful and polite answered all my questions efficiently with no concussion always a bonus to speak to someone who knows there job .please make sure he is thanked by the bosses .his name was danny .thankyou advisors are extremely rude and unhelpful the lady was polite , helpful + knowledgeable .she answered my questions without hesitation no polite and effecient . good service your chap gave me his time unlike the other chap that i spoke to 10 minutes earlyer who wasnt bothered if i left xxx and gave me better deal and save my self and partner and daughters leaving xxx after 12 years or more of being customer i hope if i next time i speak to xxx i speak to someone as helpfull as him and other staff take a leaf out of his book and do there job as well as he did and would be greatfull if he would get a thank you from managment everything went smoothly and over with in 20 seconds because i am satisfied with the way the handler interacted very helpful this is the second time in two months there has been no network coverage and the second time you have been unable to suggest an estimated time to repair the network i have two phones with xxx one private and one business i may have to change my private number to another provider as i need to be contactable all the time and xxx is becoming unreliable very pleased cause u asked 7 the reason for this is xxx do not know how to deal with complaints from customers that 's why my rating to so low but to be honest could have been a lot better get a grip nobody no nothing famous words in xxx all centres is sorry to hear that but i am not authorised to do that u company is a joke never again will i use xxx or any thing u sponsers i was told were to find the answers on the internet re my question which was helpful and was willing to listen to my concern . happy with you the technician , kevin i think , was most helpful in activating new sim card which arrived without instructions just delivery note . good adviser asked for content control on ipad and iphone to be switched off on friday last week and this morning it 's still on very happy with service one of my contract phones is playing up , rose , your employee , rang it to test it and advised replacing the sim .if this works it 'll be 10 .10 . 10 . having a person to talk too , following both automated attempts ( which failed ) and showed empathy and dealt efficiently with my requirement was great . person i spoke to was jolly and very helpful , it 's nice to hear a cheerful voice i seem to have been having a number of problems with my contract lately for 1 reason & another .mainly connection problems & i do n't think it is acceptable however the people try to be helpful but the service being provided just is n't good enough . not good service and value compare to other provider not getting the issue resolved yet you may have scored higher if i was confident that my problems had been addressed .i send emails with problems i have but everyone has been ignored .i not very happy with that . quick n efficient the staff r always helpfull and always help me with my enquiry nothing is never too much trouble for them other net works could learn alot from xxx good customer service still waiting 4 a problem 2 be solved good service inflexible policies and working hours for sim activation i received very good service from a very helpful advisor i 've been a long customer with xxx and now i 've lost all confidence in them .i 've been lied to and deceived .the last person i spoke to was very friendly and appologetic but due to my previous encounters , i 'm sceptical as to wether i can trust what is being said . i had hoped 2 upgrade a standard handset to a blackberry but no one was able 2 help until 2013 as my contract can not be upgraded .as i wanted to increase my spend i expected more encouragement rather than a straight ` no not possible ` terrible service , no resolution to both of my problems , just fobbed off .user sent me a deadend text that i could n't reply to instead of ringing me as promised . q1 was happy with outcome of call q2 good outcome could have got a slightly better deal for being an existing customerq3 2 different people spoke to first was about a 7 second was a ten took along time to be served .other customers walked out .total time in & out of store 40 mins . yes .i was sold a blackberry that does not connect to my sure signal box by xxx store in newton abbot and they will not do anything to rectify the matter , hence me calling you .i will now have to change from xxx after ten years .disgraceful . phone answered straight away clear simple instructions problem solved straight away my online account sees to work only sometimes .wheni have questions regarding invoices and i am told i will receive them within 30 minutes on mail as you have problems again with your system .6 hours later they have still not arrived i had issues with my handset last week , i emailed xxx to ask them to get in touch ... i heard nothing for over 24 hours then just a generic message to say i was n't authorised ... i complained , waited another 24 hours ( i 've managed the account for 6 years ) and i just got the generic message again .so pretty poor really , called this morning , and all sorted in 10 mins , why was it such a hassle ? ? my call answered quickly and the lady was very polite , , i got the information i needed straight way .was very happy especially with the politeness i was greeted with .thank u because i dont think you were very helpful i 've always found xxx offer great service and the problem today with the signal having been lost in our building was dealt with within 4 hours , thanks to your customer service rep reporting the problem quickly .thanks . i have not been able to receive data for 24hrs despite calling 3 times your techs on 191 .and i still ca n't receive data .the last call was truncated at 8pm - i understand the techs finish at 8. thats 4 questions !have always been happy with xxx because customer care has always been the best i 'm happy with what the man said but got nothing back so a bit unhappy with that i have a contract with you and also i have top up card which my wife uses.last week she signed a contract with o2 and she want to keep her number. i called twice .first time the officer closed my phon.today they said that some call me later. i do n't see where the problem is to give this bar code and my wife to keep the numbers . her number is 07748086683.i continue to be your client.thanks they was vgood helping me she was very helpful and friendly very helpfull and polite . i rang to cancel a phone contract , i spoke to an advisor for quite a while confirming personal details and what i wanted to do , she then transferred me , i then went through the same questions and details again to be told i needed to send written confirmation , not sure why the 1st advisor could not give me that information , spent a long time on phone . every time i ring i always receive excellent customer service ; my call was delt wit trying to get a new phone on insurance and your making it difficult problem not resolved after a whole morning on phone , not impressed by being told to call previous network o2 to troubleshoot myself efficient ur service is good but some of the operators need to explain things more clearly but apart from that xxxphone is a good service to be with . . thanks excellent assistance . because i always get very good service when i phone xxx & all the advisers i have spoken too are all very nice & very very helpful . the guy was really helpful but the help he could offer was not helpful at all .hence nothing is resolved ! although now resolved , this does n't remove the frustration of making expensive international calls only to be unable to retrieve my voicemail messages silly question got what i want the first advisor could not help me so she put me through to an advisor who could .fast and efficient and both cheerful who were willing to help me . the girl on the call was extremely helpful i 've been with xxx 18 years ,that says it all ...you are the best ,and your staff have always been very helpful ... was cut off , but service very good . the two advisers i spoke to said different things .still waiting to see if the change to the account has worked . busy sorry signal problems good clear service the service i got was very good i felt the advisor was not willing to help or offer alternate solutions to my issue when explaining my bolt on was n't working for me !i left the call no better off than before i called and was charged 25p for nothing ! very polite ,and helpfull ,and no what there talking about ,and very prompt with there help overall pleased wiv xxx and how they deal wiv my enquiries . my reasons being my dongle has been updated by xxxphone and yet when i call you say there nothing you can do but tell me to go the xxx shop to fix it even though xxx has caused the issue ....very poor service and to charge me money to call you from a xxxphone is absloute joke i am a pay as go client who puts in ridiclous amounts of credit and also ime a xxx dongle client so top that up also ...ime seriuosly consdiering switching both my devices to another network after this debacle i thought the service was good and also the adviser but not worthy of 10/10 long serving customer gd service the attention to detail of the person that i spoke to if i had not contacted xxx today after waiting two weeks i would still be waiting and all i received was an apology you were no help excellent person helped me out . an excellent service and a very capable member of staff sorted the problem in a very short time .thank you . the adviser was helpful , courteous and efficient the service i got was rubbish because i had a text message 2 days ago to tell me my text and web will expire on the 25th march and it never went on and they are saying i never got a text which i have the proof and it cost me .25 for the pleasure to phone operator was friendly and helpful not delivered on time and nothing given for all my time wasted and still have to travel out to return your parcel if i could leave xxx now i would ! operator polite , but call quality poor , and problem still not resolved after several months . operator was competent . u r ripping me off because i was pleased i feel just being told to go to nearest shop to sort fone insurance not very helpful .i do n't live nr xxx shop very happy with service overall .issues dealt with promptly and efficiently in a friendly and helpful manner .great service ! rubbish website and tec support relatively easy second person i spoke to sorted enquiry without problem the operator was n't very helpful he came across as rude ! ! we were charged for calls while in spain way over the timer i set on my mobile .i feel i 've been conned and do not except the reasons given .roll on sept 2013 .i also raised the question that i would like to alter the contract costs .i was told they could only go up !i believe at any time plans could be altered .i can only say my experience of xxx is at a all time low ! ! ! helpful and sorted problem quickly had very poor reception in my home area due to faulty towers this has effected me for several weeks never notified .was told this was due to the fact that too many people would make claims for having there service severely affected .then told no claim can be made 2 different call handlers 2 different conflicting bits of information i am a good **** good service , but it 's taking me time to learn to press the correct buttons on this phone bill i have had some not so good experiences with advisors in xxx but the girl i spoke to was very helpful and friendly because iv had 3 different dates for my upgrade and am not happy about it knowledgable about the products & i was given answers to everything that i asked . i have been with xxxphone 30+years ! i found you very polite really helpful but then xxx always are thank you great service because i had a problems for pay my bill and xxx helped me to find a solution .everything is all right now . because i was looking for an upgrade and she said we ca n't upgrade till 50days in advance .and we were not aware that the upgrade time frame had changed since we received a text from you a month and a half ago that we could get an upgrade anytime and yet this morning i was told otherwise . prompt and efficient service and very impressed with the level of customer service i gave 7 as some areas do not pick up the xxx signals .i gave 10 twice as ferris was extremely helpful did nothing to resolve my call because i was very satisfied with how i was dealt with call did exactly what i asked for . all seems resolved . xxxphone i was promised a level of service by a member of your staff last week which did n't happen .the woman i spoke to today did nothing to resolve the issue and did n't put me through to a supervisor when i asked .nowhere near the level of service i 've come to expect from xxx . very polite and understanding although no ability to reduce call costs which i understood and accepted . straight answer to my question i received the outcome i was hoping for very nice person .answered all my questions . did n't seem like they wanted to help and got past on to someone else where i had to explain again what was wrong my query was dealt with in a way that exceeded my expectations .the advisor was sympathetic . hassle free & quick . excellent service thumbs up for xxx thank you answered question did n't do or have opportunity to do extra the girls were very polite and lovely but did not resolve the problem service was friendly and answered my questions without a problem noisy in the call centre .distracting .when the call taker was n't speaking it sounded like he had been cut off .he was n't particularly friendly but ge passed me on to renewals - very friendly and efficient . quick simple sorted all the staff were excellent but because of the terms of my contract could not resolve my problem . yes both magaret and craig were very helpful and seemed happy to help .it also is nice to speak to people who use english as their first language . cause no issues were resolved as usual calls are expensive in egypt even thou your call centre is here the top rating i gave was totally down to the helpful ,polite and lovely lady who took my call . to expensive to call from abroad , poor connection - very often cut of in the middle of conversation .today service was v good , fast and helpful to resolve my issue . both advisers were very professional and handled my questions quickly and well . good service i understand there was a general issue with onenet this morning .it would have been better for you to tell me about it rather than me have to lose some calls and then ring you to troubleshoot . adviser was very polite and helpful that 's how i found the shop . sarah was polite efficient and fast 2 got straight through without being on hold .the agent understood and fixed the problem immediately a good service i asked for my bbm to be put on and are still waiting for the text excellant service all round .many thanks .(y ) good all round service i was very happy with the level of service i was given .and felt like was a customer not just someone on the phone quick and informative i gave 7 's thinking my content control had been fix but it is n't .so what now ? very happy overall with vfone service , had to jump through a few hoops to get replacement phone and was time consuming .had contract for a long time with u and should have been slightly better treated but resolved now .thank you . very plesent and plight staff , it must be a plesure having them working for you , thanks from michael . polite , chatty and helpful very polite and helpful good service from alison . my problem was n't resolved , and the advisor did n't do what she said she was going to do . i had 2 separate issues to deal with i spike to 2 advisors and they were both very helpful . the person who dealt with my query was very prompt and professional . cuz there true simple process dealt with effectively . happy wi service . . very helpful and efficient rep for xxx . i am trying to upgrade a phone on my account .despite promises to discuss with me via a call back i have had no response from xxx .despite the fact that yr choice of handsets is ever reducing giving yr customers less coherrent choice , the level of customer service has bn such it has persauded me to continue as a xxx customer .i currently have 3 numbers on my account due upgrade & it is now likely , unless i get some pisitivity from xxx that all three .numberswill .bemoving to another supplier & the remaining two numbers will move when due . not honouring contract and no supervisor available for 48 hours .as a client for many years i am very disappointed with your approach .if it was straightforward i would switch to another provider satisfied having had numerous problems with your network kirsty suggested i transfer to 2g and at the moment it appears to be working .no other colleague suggested this when i called .hopefully i will stay connected today ! your support team were useless and have caused more problems than they fixed .i am considering leaving xxx because this is the second time this year that they have caused me big problems number 10 is my favourite number would have been a 9-10 but was on hold for ages .and the xxx website is terrible ! my problem was n't sorted out , the advisor said he would phone me back the following day and he did n't and the problem still exists satisfaction happy with service have rung you loads of time and never had issues , this time security would n't pass even though same answers , having problems receiving calls on all of our phones issue not resolved everytime i speak to an advisor , 4 times in the past week , i have been told different information . . or put on hold until the phone cuts off. . i 'm very dissatisfied with the service . problem not actualy fully resolved after 9 months still not resolved same old responses .no further forward . i received polite , helpful and concise service .thank you . i found the lady rude and not very willing to listen .however i mostly find xxx responsive so would still recommend them . q1 i feel that once i 've lifted the content control that i should not have 2 lift it again .q2 the re-lifting of the content control should be instant .q3 the gentleman was efficent & curtious . very happy with all aspects of how my query was answered . very helpful on the phone , lovely manor and dealt with me very nicely .i 'm very happy with xxx . im a single parent , cant work at mo due 2 medical reasons an dont receive my pay until fri 30th ( 4 days time ) , i am late paying my bill an stuart made sure it was ok 4 me 2 pay on fri morning .my mobile is my lifeline as dont hav a hse fone therefore this help frm stuart really meant alot 2 me an my ratings show that so thanku xxx . my questions were answered quickly and the person was very customer motivated the agent was very good , his customer service was excellent , he was very helpful i was just hoping for a better deal than offered as i have been a xxx customer for nearly 7 years . because the person i spoke to was verry helpfull and verry polite third time i have called to try and get this sorted .firsttime was too early for you to credit when i did n't have bill even though charges appeared online .tooslow in processing credit which is still awaited .dd taken before credit dealt with even though i phoned as soon as bill issued .wasted time and my costs in dealing with .suggest additional credit raised for wasted time plus dd that should not have been taken . because the person i spoke to was very helpful as you do need more people like him ...i gave good rating for that person . wst line support was great , 2nd line support simply acknowledged there was an issue , for probably pr reasons would admit to scope or duration , ( i kew from problems we have had the isuse is more widespread than spain ( i had it in france and switzeralnd and my boss had it for 2-3 days in malta last week .he could not even offer an automated response to say when issue was resolved .i manage 10 phones , i need to know this as i am on point when anyone else in company has an issue .it may not be the technicians fault , but the service was useless , a waste of time and money .not our usual experience from xxx , i will think twice before renewing contracts in future very good servicesarah disgusted with my overall treatment by xxx after being with you for years and spending exceedingly large amounts of money every month .terrible after care and service .lady i talked to today very pleasant and helpful , but damage already done from other xxx departments .i will never reccomend xxx to anyone .t. w. starling .07979461771 . i was fairly happy with the information given ,just waiting for email or text with instructions on how to fix the problem with opening links , i just get page unavailable at the moment . i would recommend xxx due to the fact i have very little problems with my contract .i am satisfied that my problem has been resolved .i am also please with the welcoming attitude and overall help with the advisor . the advisor 9/10 i felt he was a bit off hand at first .he could n't tell me how to open my phone .also was n't interested in how happy i was with my phone .i absolutely hate this phone .i have been a xustomer of yourssince almost xxx started .this is without doubt the worst phon i have ever had . very happy , long time customer , pleasant and quick . no time i think vf have let their standards slip , are more interested in getting knew customers than keeping current ones . because you are useless and i will never go with xxx again ca n't believe how this company is its a disgrace thanks loyal customer it was all to do with the girl that took my call she was so pleasant plus i could understand her and she knew her job well her name was donna after being a loyal xxx customer for over 12 years i feel very let down by xxx in my current situation very happy with customer support adviser was excellent .however , he did not have a phone number or extension , which made it extremely difficult to contact him . just cud 'nt help with my query . efficient and informative service . very pleasant , helpful and resolved all my queries in a matter of minutes .could n't be better . i m w xxx for long time ,but it seems as i to chng it .astoo expnsive deals .noregards to old custmrs ,as dnt want to make any more bussines.if i been ofrd very good better deal frm any othr netwrk w vry low price why not frm xxx ,and ur reps r not worried 4 losing custmr . my contract includes 750 mb of openzone internet and .i have n't been able to use them ever i keep calling to get an explanation and nobody tells me the procedure to use it , they just tell me to log in with the same user name and password i use to log on xxx .co.uk but does n't work overall service was very good ...my problem was sorted out immediately the lady i spoke to was very friendly & helpful the lady was very helpfull & polite i got what i needed done , you 're a good network with friendly , helpful advisors who are always really good : ) the operator handled my query well ,unfortunately this was the 3rd time i have called to have this problem corrected ,the previous times i was told it had been attended to but i did not receive the promised invoice ,hopefully this time i will . she was really helpful she had great customer service skills your rep was clear an to the point . i have never come up with an answer to this .during that period i was so busy with assignment and hardly stayed at home .was at the university library most of the time .howthat came up .am afraid i just ca n't figure it out.i wish i could know realy . what do you mean no because the lady i spoke to was very helpful : ) nothing is perfect . the lady on the other end of the phone went all out to help me and did n't try 2 patronize me at all even though she probably new i was clueless with this particular phone .thankyou . i was offered help to maximize my savings on my very high monthly bill and help on an ipad sim really polite , helpful , friendly and professional . on going problems .very very unhappy chap gave extra info after not being able to offer what i neededsignal strength at home is poor because i was happy with the service i got ive been a long standing customer & am satisfied with the use & service .im free now and am able to give mg rating . best service provider for my needs the problem i had was not resolved .and i am waiting for the manager to call me back .the adviser was polite enough but not proactive or sympathetic with regards to my problem very satisfied with the info given had no problems with xxx and was helped by a very nice advisor when setting up my phone ive been with xxx for a long time and this is the first time i didnt need to call back after my call got cut off and she still understood everything i asked for and sorted it a special thanks to her didnt get the name very good customer service given to me advisor great delt with me polite and got me answers to my questions rest not happy with time waiting and how its delt with i thought your representative answered my request and dealt with it in a very friendly and professional manner . iv had the same problem for over 4 months , still hasnt been resolved i was told i would not be charged for text while abroad with passport and the unlimited text i have on my plan .when i realized i was charged i called and daniel agreed i was charged in the wrong and a re calculation would be started , now i 'm being told i have to pay for all the text that i was under the impression i would not .very unprofessional to state one thing and now another .i will seek legal assistance and also plan to leave xxxphone , unfortunately i 'll have to share my experience with my military comrades the move to the uk. i was passed from one consultant to another , when the first could have dealt with my enquiry i.e i needed my email updated .also the second asked the same security questions as the first one .i had already been screened .you should not have to do it twice because its still not working and iv phoned you a few times now and it 's still not done i changed my package about 6 weeks ago and pay 35 pound to be told today i can the same for 17 pound so i have been ripped of managed finallyto receive calls sorted the problem i was having very quickly all the advisors have been helpful .but this problem has been ongoing for nearly 2 months & xxx still not sorted it getting beyond it now for the last month since i took a contract with you i have not been able to have my account problem resolved after having spoken with 12 different customer support people who gave me 12different answers i am seriously thinking of changing the phone provider have been with vodophone for a number of years and have always been quite satisfied helpfl advc bt stil av prob query dealt with very efficiently all i needed to know the adviser help me out as quickly as possible and was polite i am not happy with xxx very prompt cheerful helpful service from knowledgeable well trained staff . very helpful and well maned i have sent all that you asked for to transfer my account over 2 weeks ago and has still not been completed .so my rating is set as poor i have been in touch with you over this matter but it seams to be passed around no one has a clue . rubbish service ! always had good customer care on phone the reason for my ratings is because if i hadnt of rung up i would not have been refunded money that you keep overcharging me .i will not renew my contract in june . took over 15 mins to get resolved but 8hrs later sim still not activated good service for the date because you 've messed me around with taking my money & not given it back i am still awaiting the information i requested hours ago the service agent was very professional , yet courteous.my queries were answered and advise given on how to keep cost low . no ownership ... false promises ... felt that i was made out to be a liar ... poor reception at home , no access to internet we feel we have been missold your insurance products your agent was v helpful and backed up with email . very helpful and well informed , solved the issue very quickly ! ! sorted the problem quickly over all xxx is great but you do get sum people and they have n't got a clue what they am doing but you ca n't moan because you get them everywhere , keep up the good work !: ) i have tried to upgrade both mine and my wife 's account and transfer her number to my account i have spoken to 7 different advisors who have all given conflicting advice this issue is still not resolved i have allways been with xxx since it came out the advisor was extremely helpful , the query was dealt with perfectly and my online accounts were updated there and then and fully explained what would happen .could n't have asked for more , i also find the xxx shop staff top class as well .no intentions of changing network providers at all .many thanks . sp0ke t0 s0me0ne quickly .queery dealt with fast and efficiently . service was good but i have been having lots of problems in the last 2/3 weeks with poor reception it 's making me seriously reconsider cancelling my contract and changing provider !i had poor reception for 2 hours yesterday then no reception for the rest of the day until this morning ! the representative was very helpful in rectifying a complaint regarding a charge added to my account with reference to a recent upgrade to an additional line ending in 214 on my account which was xxx 's fault and when the contract on this number is up in july i will not be renewing it after many years with this company i can get a better deal with another company and the signal is very poor .the young lady was the most helpful rep i have spoken to most are foreign and do n't understand you & i have difficulty understanding them end of ! ! because all my questions were answered because xxx are the worst network possible . i was trying to change my phone but the upgrade policy has been changed since i last enquired .also the adviser i spoke to on the phone was almost rude and quite unhelpful . because i still have not been helped and still have a broken phone ! was satisfied overall .this time but have ended up before payin 2 phone bills in the past . overall very happy with the service .only minor issue was i need to buy a new memory card for the phone i 'm tied to until oct11 .otherwise would have been 10 's all round : ) it has helped me ensure i pay an outstanding bill . great service today but still sore about previous event service was promt , simple and polite no people on the phone were polite and friendly .scored a 6 on query being resolved as when i took out a contract u do n't get told when its finished then it will go into a rolling contract so therefore i did n't cancel earlier and am now havin to pay out for an extra 23 days on a contract i havent used for 6 months u took 40 pounds from my account and blamed i had real problems viewing my account online .the lady i spoke 2 went to great lenths to fix it .also my billing wa a problem so that was fixed and explained .overall a good result for me and i wad very happy .she was very pleasant to deal with . bill too expensive well over plan and need to know why .was told my plan would sufficient and is obv not . the agent was clear in comunicating and understanding 100 % service . costs me 25p a time to give me free w/end calls to be put on my phone .today had to call twice .thinking of leaving this net work . the advisor was very easy to talk to polite and very helpful .he managed to solve my problem very quickly problem sorted i wanted to end my contract on the date its spose to end and got passed about and now i gotta wait 30days , iys a joke really can you ring me please look at my bill yes.rang 2 say not happy with account ,upgrade adviser said all woud stay the same !not so.should have had 2 almost free months .didnthappen , & dont see why your prorartering should be at my expense . full respect to xxx the advisour was very helpful and made me smile with how friendly she was great service i forgot her name but fantastic everything what i asked for was done lots of menus - poss to many !once got to actually speak to someone everything was rosy ! the advicer was very helpful every time i need help to do with xxx , ,i allways get helpfulllll people , ,they seem focused on the customer and trying to help , ,not like the public/council sectors who just past u from piller to post and still cant resolve issues , cheers the call was answered very quickly and dealt with quickly lovely person first time , very helpful and she reinstated my phone after muddle with bill .good on my 2nd call too & gave advice about payments in future . g ood service ongoing problems for last 6 months can never speak to the same person re my problem so not continuity of care .your customer service set up does not set your customers at the heart of what you do and means you provide a very poor service that makes it difficult if not impossible to get problems resolved .i am thoroughly fed up with xxx . good service the score of 6 is i feel i am paying a lot of money for my needs compared to other providers .i am looking for a blackberry phone but cannot get an upgrade till feb 2013 .the score of 10 i got exactly the result needed and your operator was 1st class i am using more than one year and i do n't have any problem at all i like this network and service love it .i will recommend others to use ... i was happy with the service but the consultant i originally spoke to forgot to tell me that it would take 24 hours for my blackberry data to be activated . xxx do n't seem to be able to resolve the continuous problems i have been having with the numerous handsets they have sent me , however the advisor i spoke to today was very sympathetic and helpful the guy i spoke to was very helpful my issue was n't resolved properly ,customer service was n't all that . problem not resolved .reception unacceptable ( dropped line while calling customer service ...no call back to continue ) sure signal set up not resolved . outrageous billing .for two months you have said you will sort it .i have now paid over 400 on a 60 a month tariff .no one owns the problem .dd is now cancelled ! ! ! when you get a xxx phone and it 's barred you are not able to phone customer services for the handset meaning having to go into town to sort the prob bit silly really poorest customer service very happy . poor signal strength , hence the reason why i 'm leaving xxx the advisor was friendly and helpful and dealt with my query effectively and efficiency and had a lovely manner they were very helpful always very happy , quick , go the extra mile , clear instructions . your not interested in your customers switching providers to get a better deal very helpfull faulty handset taken away for repair 4 times and still faulty no. too busy operative unhelpful problem not resolved thinking of leaving xxx could n't fault the service or advisor in anyway because the customer service is amazing the reasons for my ratings are based on the fact that the adviser who handled my call was very helpful and resolved my query immediatley i would deffinatley reccommend xxxphone ! 1 good customer telephone assistance and good info on email follow up good service , helpful adviser , problem was solved . helpful and successfu' because the service is excellent . information not consistent , did not resolve problem , not empathetic with problem person was helpful but advised me to go to a store , which i did i then was told that the xxx network was having system updates and maintenance which would account for the fact my phone was n't working . the telephone call i made kept me waiting for so long listening to music i gave up ! ! ! ! the enquiry assistant helped me efficiently and in a pleasant way .i am happy with the service no text has been rcvd for re set there fore query not resolved . he was friendly with great customer service and recognised i had not been managed properly with xxx for the past few weeks .he sorted it out and i am finally receiving my phone . becaus i feel let down by you and and not happy at all the local mast has been down for 3 days and nobody can give me a definite answer on when it will be working .this means i 've now not had a signal for 3 days . 3 because my earphone broke and i have complained before and nothing happened and 0 because i gain nothing for the call first contact put me on hold to check my query , i went on hold and ended up speaking to another operator ; the answer was not very precise . query too readily dismissed as being problem at text recipients end when i am receiving texts from them .feel fobbed off as i was on a previous top up query which l also had the priveledge of paying 4 . everything was fine except i had to wait on hold for a long time i am pleased with the service i have recieved iam not reciving good service weak signals 3g is not working all the time no because the person i rung said what i wanted could n't be done and i now it can be as its been done before . because i had a problem that was dealt with straight away .: ) you have good service and polite employers was told to send an email to get query sorted he handled the call well and actually got the situation resolved you have overcharged me on my account and will resolve it .i will be changing my provider asap . thought the query could of been done over the phone but i was told to email - just hoping it has now been handled relative diffidence to the issue of a failing battery after 6 months of use of mo i phone . good response everything i wanted and all queries i had were answered straight away and the staff were excellent . an amazing service as usual the reasons u asked me the lady i spoke with was extremely helpful polite and friendly and dealt with my questions really well . good friendly .servicethanks had to be put through to so many different departments and give all details again to each person & wasted too much time as am not happy with the service i got when i phoned up satisfied result very impressed with lady who helped me no the adviser did her best to give a comprehensive answer but the problem is still not resolved xxxphone have been unhelpfull to me for a long time now , and i have been a customer of yours for a great number of years nd dispitethat when i needed help i was denide it .when my contract exspires i will be going over to o2 the attitude of a staff member in one of your stores q1- 7 in the end q2 - satisfied in the end q3-first person defintiley 0 second person 11 okay ? operator did not explain cheaper contract options if i was to purchase the phone n/a i 'm in malaysia .i realised i do n't have data roaming even though the feature was turned ` on` on my handset. i called and your agent said that for some unknown reason the data roaming was deactivated from xxx 's side .she apologised told me she switched it on for me and asked me to restart my handset and it ` should work`. i restarted my handset and found that , not only do i not have data roaming , but no service at all. i called back , a different agent answered and said that data roaming is not and has not been switched on from your side , even though her colleague had previously told me that she had switched it on ! very helpful quick , professional and knew his stuff to answer my query without any hassles xxxphone you done everything i asked for : ) x advisor haddled my call very well .but have been waiting for a month to receive a refund . you provided a quick and efficient service he was nice and funny and very helpful .thank you operator ok but unable to resolve problem as it 's an online fault . did not solve my problem after spending a long time on phone & chat email i now have to go to the shop !so a lot of time wasted the agent was helpful but problem not resolved easy to contact fast service and the problem was very well delt with always happy to help and very nice people to talk to thank you i could n't resolve my issue over the phone .i had to put it in writing . the advisor that i spoke to did not seem certain of the answer to my enquiry .he was also unsure why i had received a text telling me 360 will cease on 31st march as he said it stopped last year . good and quick service excellent service because i 've had no signal on my phone at work for over 10 days now and i use my phone for work .no-one at xxx seems to give a **** so although the guy on the phone was very helpful , your overall service is **** .sort it out please ! ! ! because i hope you will give me something for free no happy with service perfect service always i have phoned custemer service and not yet recieved my internet settings but i am happpy with the rest line broke up tried to ring back .could n't get through .no one rang me .gave up . generally pleased with the customer service provided all i want is a paper if i ca n't i well just go on pay as you go with o2 plus women would not let me go thought 2 disconnect my service which i know i can do i only have 2 or 3 months left pay it off i was really quite angry with xxx before i called today and your lady i spoke to was extremely helpful , polite and sorted out my issue with minimum fuss .thanks to her i shall be staying with you for a bit longer problem was solved gu513lh still has no network coverage for 2weeks now .operator could not advise , put me on hold and after waiting 10mins i gave up waiting that 's 4 questions was pleased as the xxx man sorted everything out his end ! your advisers are always very helpful when i need help no ownership no one listens and no one admits their error lack of due dillgence very poor even by managers n senior managers did not solve problem the advisor i have spok to was really not helpfull and i did n't like the way he delt wiv me ,it will be very kind if a manager can give me a call back ,thanx how many more times there was signal failure in this area due 2 mast maintenance but i was told there was a strong signal because i thought that it was very satisfied and it was an excellent service and i would definately recommend it to anyone = ) ) (y ) i gave these ratings because xxx is a very good mobile company , the sales experience was good and that the sales adviser was very helpful good customer service .and very fast phone repair service . great customer service , very polite and extremely helpful . our sales advisor was great , he was really helpful and was n't too pushy at all the sales man wrote down number for customer service .gavemewrong in voice with number on please can you give of number .thanks very good service , friendly , did not try to sell me something i did n't want . very good service .and the people in the store were very help full . very clear advice that fixed the data roaming . the sales representative was nice , patient and helpful the lady that served me was very knowledgable , very pleasant and very helpful .i was extremely impressed with the level of service that i received .she explained everything fully and was very patient and did n't try to rush me and answered all questions fully and demonstrated features on my phone .she is a real credit to your company and should be commended for her customer service skills and very pleasant manner . he was very helpful and answered everything fh ther was no faults with service profesional exelance we had a man called tom who was do helpful and transferred all my photos and contacts for me and my husband and found us the best tariff and we have n't ever had someone so helpful when changing our phones in fact we usually dread it ! ! would definitely recommend him !thanks as above i was really happy with the efficient and thorough service give by sam at the store i have spoken to her before and she never disappoints . service was really quick , and easy to understand . because i love my phone the service from samantha in the aylesbury store was amazing - she was so helpful i walked out feeling really happy . great service from sales assistant carrie i got money back f my old phone and i only have to pay 59 for 4s the best reasons is the sales adviser made my life easier ,from i walk in to the shop to i got the new phone only took me 30 mins and he is very friendly . be my old phone was playing up , when i popped into oxford i took the opportunity to pop into the xxxphone store .all of the staff were charming and helpful .they knew about all the products and were able to advise me .i was so pleased that i went in .i love my new phone .azmeen is a credit to the oxford store ! excellent staff .price plan needs work data should be unlimited . very helpful happy , and very polite sales assistant great sales coverage these are my feelings and views satisfied with service did n't have to wait hello !i was happy with the service i got and very well explained to me ;-) service was good i needed my internet sorting out so i rung up but at first someone hung up and when i rung again a lady sorted it out in 2 minutes i feel my question was answered quickly , politely and well . kirsty the lady i spoke to was very polite and answered my query to my satisfaction the member of staff i spoke to today was extremely knowledgable and helpful where the staff on previous calls did not know what they were talking about and have given me the wrong information for 2 months .please commend the guy i spoke to today for being excellent and restoring my faith in xxx , which was seriously flawed up until today . i was happy with the level of service that i received as the man that i spoke wit was very helpful . well i cannot get internet in central london which is pathetic and the guy on the phone did all that he could do ee was very helpful the gentleman was well mannered and very helpful because your agents are polite and very helpful ,thankyou . i am fed up with having no signal from my house we have reported it numerous of times still nothing is done i xxxphone are not providing me with the servic e that i am paying for takes for to long to get through to an advisor who then asks to verify myself even though i 've entered my pin .then query not resolved . the reasons for my ratings was i found the advisor to be very helpfull and was extremely happy with the service dealt with my query quickly and effectively . changed my number in jan , was n't informed that i needed too give notice too cancel my old number , so i 've been charged for both numbers for 3 months .also i 'm getting loads of texts and calls for someone else , ca n't change my number again as i use it for business and only changed it 3 months ago .very dissatisfied all my questions were answered satisfactorily and i do n't believe you can do any better than that . zero customer service the guest representative i spoke too is not concern w/ my inquiry i 'm not happy ! ! ! very helpful service , personnel went out of their way to help me out , accomplished several things at once and was courteous , have had some really terrible experiences with xxx help line in the past . the two people i spoke to today was very helpful lost phone correspondance at your end polite and very helpful just excellent service ! sorry , busy i 've always had good feedback from you and its good to speak to an english person the adviser was polite helpful and accurate . frustrating system with poor information lack of proper instructions and delays on processing simple proceedures just to activate and top up .now leave me alone ! met with a blank wall and we are customers of many years with three phones on contract from you all the people i talked to were extremely friendly and helpful which is exactly what you want when you have a problem with your phone .big thanks to rakesh ( hope i spelt your name right ) on 191 who talked me through re-setting my phone .many , many thanks to all at xxxphone - exceptional service !from michael gregory i have no problem with xxx helpful people very helpful , but mask is out locally , and no completion time given . the person i spoke to was very helpful , my query was solved very fast and she was polite excellent services and always helpful .a pleasure to do business with .has spoken to james satisfaction totally disgusted with your rep if you would like to call me i shall explain got signed up to a contract i did n't want seeking help from bbc watchdog on this matter fast efficient service which resolved problem . i am terminally ill and need oxygen 24/7 days a week thanks to your family and friends i able to keep intouch with my children your service is second to none , your staff understood my problems and went the extra mile , thanks to you all . very helpful but unsure when network will be available could be up to a week happy bad customer values you do n't appear to be able to send out a summary of the points discussed so that i clearly know what i am paying for with my contract when abroad and how much a text costs .ian probably tried to help but he said he could n't send am email , so he is going to try to write it down and send by post .it was all a bit confusing with what seemed like conflicting information . quick text message replies.good customer service and friendly .problems dealt with no problem . good service its beause u are caring to customers and passionette about your company .u always try to please and fair .john i felt the people to whom i spoke were helpful and efficient but i have been with xxx for almost 15 years and no one asked why i was leaving or if there was any way of keeping my custom . adeviser was understanding and helpful you adviser was helpful and polite , however the reason for my phone call have not been resolved and i am very unhappy about the problem i have with xxx . full and clear explanation .helpful amd polite they should move both phones to the shorter contact as it was there error - it is a joint business contact for both phones . there 's always room for improvement i was able to upgrade early and advisor helped me i had to call 2 to get my service reinstated .and will now have to call a 3rd time as i have not received my full service including 3g data !lady not overtly friendly and a bit miserable on the phone !asked for my name twice after telling her the first time . helpful clear instructions resolved my problem .was great to be able to speak to english speaking operatives as well . no dis appointed endless problems with my account , my price plan , my phone , and very over priced , poor value for money , too many human errors in the past , endless excuses , and very slow to resolve .a problem for the customer user , feel very unsatisfied with xxx ! ! feel there are no reasons to continue my contract in the future , and i could never promote , or speak of positive things about xxx ,to friends , family , or clients . . . my issue was resolved very quickly and the person on the phone was very friendly very disappointed in the mis leading contract will never go with xxxphone again . has i was different information on 3 sepearte occasions . query waste not resolved happy friendly and answered questions satisfactorily i give feedback coz i enjoy bring a part of xxx the person i had today was average customers care 6/10 sometimes i get 9/10 and other days 6/10 because i love being with xxx it is amazing richard the adviser was very helpful and friendly and rather witty too .a charmer and as a customer i like to be charmed . advisor was very helpful .first advisor did not call back even though we got cut off mid call and i 'd told her my problem was dropped calls !had to go back through the system again- would 've appreciated a call back as a valued customer maybe if you sent text like you said you would when getting close to useing ur data then i would not have to complane the guy i spoke to was really helpful but also he was quick .did what i needed done without making a fuss . i would have liked to have been offered something to suit my new low budget to match my needs but was n't and still do n't really know where to go . very help full and answered my questions and explained everything to me lady on the phone sounded bored & not to cheerful but did her job to sort out my matter because the advisor was incredibly helpful and clearly did everything he could , however i have been told on three previous occasions that this particular issue has been delt with so i await to see it has definitely been finalised . fast service and excellent outcome adviser was great very friendly no faults . problem still not rectified as advisor was unsure of answer however was helpful in trying to fix problem because i still have no 3g good service q do i need to put code in to ring australia on my mobile to another mobile taken from u k. on holiday ,your adviser sounded unsure . person tried but unable 2 unlock phone .taking 2 shop 2 resolve .live in blackspot 4 xxxphone . xxx are a excellent company and every time i telephone them they solve my query straight away . was n't foreign i was told nobody could help me cancel my contract unless i pay the full penalty , even though i was n't offered the same phone in return of the second refurbished phone that was given to me with a fault , after over a month of getting told opposite things on the phone and in store and still without a phone , so i feel i should n't have to pay for the privilege of changing network pleasant patient with an old codger wonderful wesley xxxphone employ nice , capable people who are always eager to help x bcoz did n't get coustemer service , because everything i asked about was done efficiently and quickly and sorted ! ! : ) my query was dealt with very efficiently by a friendly lady always used network have for years . i 'm not happy with my overall service from xxx , i have had poor on going 3g signal and did change my handset as advised after a previous call to yourselves and still have poor reception , i do n't feel this is acceptable on a business plan as i need reliable 3g on a daily basis i was very impressed with the politeness and efficiency of your agent i think the advisor went the xtra mile in his advice and assistance . quick and correct info the lady was very helpful with my problem because your online service is so hard to follow and impossible make changes no pse caall me the matter was dealt with very quickly , and the nuisance phone calls stopped cause the first two time i asked for the problems to be resolved they were n't i feel unappreciated as a loyal 10+ year customer .i emailed a message about the upgrade as suggested on the website with the assurance someone would call back , noone did after 48 hrs .i asked whether i can get a bbetter than published deal but got a resounding no , the rep did not even try was very helpfull and friendly . a very helpful nice lady xxx and its staff think they can talk how they want to you , and say what they think to xxx customers .they all give different answers to questions . the way she talk to me evnthough they had answered my questions i still have been left with no internet . b quick and efficient service so very satisfied very friendly and polite operator very patient with an old and new custermer xxx have incorrectly charged me for my bills for mobile umber ending 077 . xxx sold me the contract in november the main reason why i agreed to the contract was it was unlimited xxx to xxx minutes and you have charged me regardless so basically the sales girl lied to me when she called me and tried to sell me the contract .i have been a customer for seven years and this is how you treat me ?complete abuse of trust and robbing me thru direct debit which is a contract of trust i want my money back immediately and i want to speak to the head of customers service and head of sales immediately .i have never had to deal with such a joke of an operation as i have to do right now .i am outraged you sent the wrong product and delayed my receipt i saw on the internet i could upgrade one of the mobiles on my plan , however the operator insisted that i needed to wait until april , i was a little confused ! first guy was great and then he transferred me to an iphone colleague who i found to be pleasant but not confident but problem was congestion on 3g in my area . very friendly and helpfull staff the operator was poliet and officent very helpful adviser this time but my problem lies with my billing within xxx .do n't seem to get the help and guidance which leads me to have very overpriced bills .slightly frustrated with not knowing and being informed of all my charges on my account good advisor information given quickly only an 8 on overall rating due to my resolution needing to take out my sim and being an iphone , would of been handy if i as told how to remove it had no decent service for two days .and i had to find out for myself that the network has issues got help straight away did n't need to ask for much . cauz i was satisfied x to expensive and did n't match what other networks did . ratings were based on the annoyance that the problem was there in the first place when it should n't have been customer service was good otherwise pleasant manner .problem solved .no queue ! ! the advisor was amazingly helpfull and gave great advise very professional everything i asked for was dealt with to my satisfaction . cause you helped out because he had good training and partly resolved my problem : ) happy to tell not to write the adviser was really nice and helpful as well as understanding plus she was able to answer my query quickly and sincerely the advisor was very polite , but i did n't get the resolution from the call i was hoping for . because xxx is always willing sort things out when they do go wrong courteous and efficient a reasonable and common sense approach was taken to the complaint and all items were taken into account through the decision making process .polite manner assisted as well i order one upgrade you send and charge me for 3 i make arrangements in store to split a bill and you do nothing i cancel a number and you continue to charge me not at all happy with your attention to detail . the advisor was friendly and helpful but the network problems still persist , not allowing me to get emails/instant messenger , internet . i was told i would receive a message with my mms settings and i still have n't received . service supplied . my problem was n't even solved and lately i 've been getting problems every week so not overly happy i think the network is really bad .customer service is bad .not helpful at all .think it is disgusting that i have a bill at the end of the month ! im still waiting for my settings to come through so i can use the internet unfortunately not .you said 3 questions .i do n't have time to qualitatively write back to a 4th . it was satisfactory proper customer service from knowledgable staff email issues still not resolved . i was satisfied with the service and was well spoken to , plus the call was answers quickly and the issue was resolved quickly too. . excellent customer service not satisfied with the service reguarding my broken handset overall slow and poor customer service every time i call . i 'm not happy with the service i have been miss sold a contract and i 'm going to cancel all 6 that i have with u now the lady i spoke to was most helpfull and extremely pleasant and courtious .she is an asset to your company . good service provided in answering my technical .query helpful m polite very happy great custormer service treated ok by customer services . excellent service and dealt with my issue efficiently i asked for someone to call me back - no response not now driving but actio .to resolve problem has not happened yet xxx is very helpful regarding everything i was simply just satisfied very pleasant assistant , able to communicate well .very patient unhelpful , unsympathetic , accusatory , unwilling to find a mutually satisfying solution to my problem .dismissive .i will be moving to another provider two weeks after i still have not received my new phone now have been told you 'll pay me 14 pounds less for my return handset therefore will now change to o2 regards you have always been very understanding helpfull i called three times , got to through to the right people everytime and my problem was dealt with quickly and easily . it took nearly a week to get my sim swapped first class service .cheers . good customer service she was very polite and helpful with my problem . just happy with service freindly staff can understand staff clearly and i think that makes the difference pending docs in post , understand all is ordered , will be fully resolved when received .would be good if docs could be emailed to resolve quicker . excellent call went dead after 14 mins of talking .i would have expected a call back .problem was n't resolved .turns out the issue was general - my colleague has the same data problem so i would have expected xxx to be aware and advise me accordingly . the lady i spoke to was very rude , she did n't listen to my queries and was n't very helpful , i asked to be transferred to someone else , who was a bit helpful but i was n't satisfied with his help either , i actually went to o2 shop today because i was considering switching to them , but i will see how it goes with my upgrade and see if i get a good deal with xxx , i am due for an upgrade on wednesday , so will make a decision then , thank you . he was polite but not very enthusiastic i did n't get answers to my query although the adviser was polite as said before .your first operator hung up on me .the second was satisfactory .but i am not convinced i shall be receiving detailed bills free of charge as promised .your website simply does not work properly for downloading invoices :( phones **** , the three g is **** apps are **** delivers are **** and the rudeness of the date of the bill even tho i 've only had it two weeks but as for two of your staff there **** quality no good service condescending and i 'm convinced the dongle not working is related to you changing the contract . i was given the information i needed , the person was helpful and asked if i needed any other help .good service hence 9 's the advisor was friendly , polite and knowledgable .this was however my 3rd call in for the same straight forward issue . i contacted xxx to get my faulty phone replaced .xxxcould not find any order relating to my phone ,so i do n't get my faulty phone replaced .not happy as i was on phone to vphone for 30 mins wothout problem being resolved no mike was helpful but i wad disappointed that i had no memory card already installed in my new phone especially as i had asked when ordering and been told there would be one .now i have to pay eight pounds for it . very helpful indeed , was quite a long query but never felt rushed .answered everything i put to the advisor effeciently and proffessionally !hopefully i get through to her again next time ! not aware that 3g was down : sent me to local store unnecessarily : sounded disinterested : very good service was really helpful and polite , deal with issue first time x stop operator was pleasant and handled call very efficiently if you call me on 07836637686 it would be easier to explain when i spoke to the lady she was extremely polite and so incredibly helpful , she was pleasure to talk to need letter or email confirming block date for stolen phone so still in progress excellant phone manor cause your rubbish i called and the person disconnect my call she was so helpful patient and reassureing and answered my concerns did not get service required not to keen on xxx as a whole , but today it was nice to speak to someone english who could understand me , and i could understand her which enabled her to answer my query promptly . just good and responsive got the problem resolved but took a bit of time poor service and rude staff in shops quite helpful as u r the best provider i thought there would be an quicker solution to my problem but obviously no flexibility with xxx even to loyal business customers .we are going to end contract and move to another company with a better approach to customer satisfaction and our business needs . because you cant answer my questions why i cant now send and receive pictures through texts from denmark when two years ago i could .not impressed . common sense attitude keeping it simple i think that the advisor was attentive & efficient but the info provided has not enabled me to open a picture message on my motorola razor phone & i have been experiencing problems accessing your website online !best wishes - thankou .peter . i have my issue is not solved its not the first time either ! ! ! bill too high the advisor i spoke 2 done everything he could possibly do 2 help he was pleasant helpful and nothin was 2 much trouble he explained everything in detail and what would happen 2 help my problem i had to ring again because my internet settings had not been switched on when i first telephoned this morning after twenty minutes ir possibly moreom thr phone my problem was not resolved ! excellent customer service could not fault anything the service from advisor was fine and he did all i could for me but still unhappy that my payment was taken out twice and now i have to wait to have it paid back ! just very satisfied ...thanks my request was dealt with efficiently and with courtesy . this took several calls to get a partial solution .technical now working on a full resolution . the advisor was extremely helpful and had a wide range of knowledge after spending so much money and being loyal to xxx since many many yrs when you need them so sort your issue they ca n't do any thing for you . the person who i spoke to was very helpful , it was not explained to me properly that she was talking about seconds and i asked about no of rings felt a bit stupid . my issue was resolved but generally i find xxx complacent which is why i will be switching at the end of my current contract the person ( male ) i spoke 2 was very polite understanding @ quick 2 answer the q i was phoneing up 4 very helpfull @ cheerfull , all sorted quickly by knowledgable operator . quick & easy & helpful very good service because you asked me to rate your questions . very unhelpful didnt answer question why i was being charged so much and having 2 top up when on a freedom pack .treated as though i was thick and in the wrong 4 complaining .useless ! very efficient happy with net work ,happy polite customer service handler ,happy in way problem resolved good easy service and got done what i wanted ! i think xxxphone is good value for money misleading information gave me reason to phone up customer services in the first place i hate the xxx service i 'm not happy with what i have got from this contract ! excellent service my phone is still not working ! no good , helpful service good service . . kevin was polite , friendly and attentive .as well as british . girl was rude , has n't sorted my problem , has charged me for picture messages when my package comes with them for 3! ! ! ! ! ! ! ! ! i 'll be writing a letter of complaint ! ! ! !i have the phone calls on a call catcher ! ! ! ! ! ! ! all of my queries were dealt with adequately and efficiently .i also felt confident in the person dealing with me the matter was successfully dealt with xxx not considering the business customers needs .total inflexibility . because xxx does not value its customers and i now need to make another complaint bad signal .false information .generally overall service not good .should have stayed with o2 . was dealt with curtesly and profesionalism my questions were answerd that is how i feel at the moment i feel i have been let down by xxx and being ripped off found it hard work tryin to get the answer i needed felt like the girl couldnt b bothered good and efficient service well spoken english native person answerd call , great customer service manner , addressd my query with minimum of effort then recievd my feedback and actd on it immediatly .becky v good csm agent . xxx is the best network so far its value for money , good customer services and the staff or advisor are helpfull im glad to be an great customer because she polite because he help me to unlock my adult lock on my phone and it done the job it has from mr steven warrener : ) because you tried to explain and you understood and made me not feel crazy i have always found xxx staff very helpful and they did very well today fast efficient service and friendly manner i was given no assurance as to when the network reception would be fixed & xxxphone apparently will not compensate .i 've been a customer with you for 20 years ! ! ! ! concerned that my international data roaming had been unblocked as i received txt mssges whilst in northern ireland stating i was being charged a daily roaming fee .i have never unblocked this option and travel across europe many times so i was concerned . network is blocked . . advisor language is unclear !and assistant takes long time to respond i have been trying to urgently download bills for company accounts - the reply was try later - in other words we ca n't be bothered was the message !ecause the young lady that handled my query was very professional and helpful shame xxxphone ca n't block unwanted things to aid massive bills you steal money from me you robbing **** ! ! ! ! ! i was satisfied with the advisor because she was patient and comforted me whilst waiting for the service and resolved my problem in an instant and xxx is my favourite network always been happy with xxx .been a customer for 12 years no advisor was really helpful and understanding and made me feel valued very bad coverage at my home address was told at first there was nothing wrong only when i insisted he agreed there was a problem i told him it had been going on for a few weeks he then told me that it should not last more then 2 or 3 weeks and that was it a great lot of help to me and my business polite , answered phone promptly and also was able to answer my question . no the woman i spoke to was very nice happy with support person , aghast at prices for roaming in the usa ! last sunday we rang with the same question and talked to somebody with very little knowledge but today i talked to somebody who knew the answer to my question . because it is now just over the week since first calling and 2 phone calls later still not resolved shocking inconvenient service i was given a satisfactory answer to my issues with no ` ca n't do that ` attitude the guy handled my problem well and he explained what he would do to correct it .hopefully it is now sorted . i ca n't remember the first two questions but the third one because we did n't actually resolve the phone problem in the first place the advisor was very polite and i was not kept on hold my call was answered straight away and she knew how to do her job fast and efficient problem solved the service was good the adviser was very efficient and answered all my questions and was very happy to help me . got through quickly , pleasant customer services advisor ! completely ripped off by the salesman in your oxford street shop who signed me up to 2 extra lines i did n't need and was completely unaware i had agreed to i have 3 accounts with you , my son is 15 and his blackberry has packed up after 15 months , i am a good customer and have been with you years and years .i never ask for anything .it would of been nice for me to stop the untold grief i am getting for you to offer him a straight replacement .it has not been damaged , just worn out .i am very disappointed . just an excellent and cohere service adviser did not help at all .refused to look into my problem .we have 29 moblies and i am the administrator .i was trying to find out why email and internet did not work on 1 of the 29 phones . prompt and courteous response i have answered the 2nd question with 0 because i an still waiting 4 the manager 2 speak 2 me .they should of called last fri but did n't .i missed one call 2 day and your customer care team said they would call again but they did n't .all have been very polite but so far my problem is still outstanding . you failed to solve the problem that was the reason i called in the first place & expected me ( the paying customer ) to solve it myself !it was a waste of my time calling at all .better for me to move to another network provider who values my custom .if i get charged for the 191 call then that is exactly what i shall do ! the ca handler was personable , sensible , thought outside the box and had a good sense of humour .fab . i have phoned xxx 4 times it took 2 phone calls to get the content control taken off my phone and i have phoned twice to get the content control taken off my mobile internet and that still has n't been done yet but i will not phone again i will just go somewhere else because i was told on all the phone calls that it had been done and if i end up paying for the phone i will go else where too quality of the service ! ! call answered promply and a clearly spoken and polite adviser i 'm losing faith with your customer service and ability to address technical issues . atm not all sorted till friday hopefully x service was very helpful but not revolved just yet dave is the only onewho knew what he was doing. i am very annoyed that the others were not anywhere near as helpful and certainlynot as effecient. since ordering my upgrade i have had numerous problems which i 've had to contact u about firstly i was told my phone would arrive on saturday then received a txt saying it would be monday .secondly no1 had order for me a micro sim to be sent for when i get the phone had i not quired u about it i would still be waiting so i now have my new iphone and ca n't use it .thirdly i 've had no internet since friday i had to phone 3 times in order for somebody to realise the problem , one person inparticular was very rude and adamant they cudnt help me even tho the person i spoke to next new what he was doing and had it reconnected for me straight away . fast answers , clear information . coz it woz alryt nt perfect tbf my issues where dealt with quickly and to my satisfaction . one of the friendliest and most helpful service agents i 've ever experienced . i still cant send picture messages as i was told 2 turn my fone off it wud work but it doe 'st the reasons for my ratings was because the customer advisor who i spoke to was very polite and very helpful to me . i asked to lower my tariff as i am not using anywhere near what i am paying for , but because i 've not used a lower tariff then i was n't able to , as a very loyal customer to xxx for quite some years i do feel a bit disgruntled , the lady i spoke with did n't try and help me in any way apart from suggesting i take off the 08 package , if i could buy myself out of my contract i would the young lady was polite , keen to help and dealt with my request , quickly and to my complete satisfaction . good service and answered any questions i needed information on .very helpful lady . read messages because it is excellent service every time that i phone up and the staff are very polite thanks for your service and helpfulness no coments i was satisfied with the service provided . always have good signal ! , when i did have a problem i got the run around a little , kinda annoying , but on the whole , problems get resolved and people who i talk to always polite helpful and speak clearly . no issue has been taking too long to fix , obviously couldnt be fixed there and then on the phone but still not given me time limit for howlong it will take , the first person who i dealt with had no clue as she said there is no network issues in my postcode then speaking to the second person he said there was even tokd me what to do and use my phone on 2g instead of 3g i asked for a smaller tariff and said my husbands phone was n't working properly .i was told i could n't do anything with the tariff and to take the phone to a shop .he was n't interested it was nt resolved xxx obviously place no value in their customers concerns nor take any interest in maintaining customer loyalty !extremely frustrating ! !i will be taking my business elsewhere ! rang to pay bill , no problems yes because you asked me too been a xxx customer 6 years and had no real problems no did not like the answers i got & felt the guy i spoke 2 was not the best advert 4 xxx who i hav been with for more years than i care 2 remember large problem was created from a very simple question i had a long wait ; the sales person did n't speak clearly ; put me on hold indefinitely ; could n't answer any of my questions ; put me on hold again and then cut me off !total rubbish ! ! ! ! whilst i was happy with my contact and the outcome today .good customer care would have been a contact from xxxphone recognising that i was paying considerably more than my usage and that i have been for some time and advising what options were available to me .sometimes it 's difficult as a customer to know the right question to ask . pleased with service provided . after being passed around the last person was very efficient my problem was dealt with quickly and he was very helpful and polite generally good service . advisor was helpful , dealt with problem , clear speaking , call was free , would definitely recommend . unresolved fraud on my account the adviser i spoke to told me everything i wanted to know still waiting for someone to call me back i was very happy with the the way the guy handled my problem he was very very helpful and very pleasant one of the nicest operators i have ever spoken too too unsatisfied with the rules and terms of conditions of the vadafone contract ! ! the lady was very pleasant and helpful ,straight to the point with no time wasting but without being abrupt , give her a job as a trainer she is that good advisor was helpful and knowledgeable . customerservice is good becoz u sed i was on de internet and i wernt and now me credit has went , i put a tenner in and now i have 3 pound questions answered swiftly in friendly manner problem was resolved cannot get access to my account online for days now and business needs to know what its spending as xxx is charging for a paper bill .i will have to think if i will stay with your network . good advisor , solved problems , overall experience with xxx woeful i had a fantastic service and got the help i needed because its good you cut me off again and then my data , plus numerous other complaints that i have complained about ! ! xxx are useless and do n't do what they at they will adhere too your ' advisor was pleasant , professional and friendly ! i gave my number and what was wrong i was told just a moment the line went dead .i hang on but nothing .i thought he would ring back he had my number but no .customer service 0 ! the reasons are that it has taken me nearlyy two hours so far to access my accounnnt online phoned up earlyer to see if they can lift off the content bar and its still ob there .i phoned twice .and i would reccomend xxx to a friend . 1 customer services not v easy to talk to , also far too much automation.2fine once had got across what was required3 adviser seemed detached , mumbled & was hard to understand . the hung up on me jst that i was told i was getting a refund on my credit for my call but didnt get it cause my prob could not b solved ! service handler very good .not too happy about the outcome .why ca n't xxx allow me to put my contract on hold while i am out of the uk for 6 months ?going to be paying a lot of money when i wont even be able to use my phone ! i was pleased with the service i received and speak honestly and openly if i was not impressed with the service i have received i would not have stayed with you this long so my marks refer to that . the person was polite and i could understand them clearly had to ring multiple times before the problem was resolved my problem solved for now so that is satisfying 10 it seems that xxx can change the goal posts whenever it sees fit my call was bounced from operator to operator and then the onenet csr was so process orientated and inflexible cite data protection as an excuse not to help . found the adviser very helpful and friendly and solved my problem directly xxx have fair tariffs and have always been very accommodating when i 've needed help .my problem today was finally solved by a guy in the xxx store i visited not the call centre .the call operator i spoke to was very friendly : ) very helpfull , quick and easy , no fuss . because its goin enable me 2 talk 2 my loved 1s and its not goin 2 cost my lots of money because some of your team members are brill and others act as if they could n't care less .iv had a bad time with xxx since friday over my upgrade and i 'm still rather angry by all of this . being helpful . helpful friendly lady , polite and informative . service was ok but unremarkable did not get the service i required great service . you were very helpful :-) issue resolved received excellent customer service .great 1 / i have been happy with your services 2/ i had very good service .in my local xxx store with my querie , i was told by my local store to contact custermer services to be put through to repairs but she didnt .as she didnt understand the problem i had with my handset 3/ i wast happy with the controller with not putting me through to the right department when i asked to be put through , intead of trying to try and sort something out that she could gove me any answers to what i was telling her as to what the problem was wit my handset , if u asked to be put through to certian departments then customers should be put through not the contoller trying to dort something out that they cant sort out friendly , efficient service . customer derive was satisfactory .but i do struggle with reception and lose signal and connection when out and about just the truth !xd the reasons for my ratings are i 've had months of having to phone to query my bills , i 've had loss of service a few times and no one can tell me the reasons for it ? wouldnt honour an installment plan arranged last week i got a prompt answer to my query .the customer service advisor was polite and even asked me if there 's anything else she could help me with . it was quick , the adviser handled the call very well , and good service :-) i asked for the age restriction to be removed .i was told it was , it was n't .i called back , was on hold for nearly 4 minutes , was told it was removed .again it was n't !i ca n't be bothered to call up again and waste my time you are good they were merited i still do n't have a feasible explanation for the poor signal coverage currently being experienced , and have been since saturday 24 march 2012 . because u did n't solve the problem thats been going on since january 2012 complete waste of time is xxx the answer to my query were lacking control and responsibility ; i felt like the buck was being passed on i love xxx where ever i go it follows me ! ! ! i will when i receive the callback from a manager as the call taker was not at all helpfull . no service at work when i have always had it .can't tell me if there is a mast problem for 24 hrs . very good help and she tried to help me as much as she could because the service i received in store was amazing and she service was friendly .completely satisfied and will be recommending the store and company to friend check the recording of my last call a very helpful advisor who was quick with resoving my query and sorted everything with ease xxx have been very good at answering my questions and they are also very helpful as a company .thank you gentleman tom very polite and helpful because i found the advisor , polite pleasant , obliging & very helpfull. been waiting for a manager for 1 week to ring me staff not help full my contract has been changed without my knowledge i thort i was insured but told i wasent for some time i pay insurance for my phone and after 5 diffrent handsets all u give me is a reconditioned one and still the problems continue , when my contract is up i will be going to another provider , because you have not solved the problem , merely given me a solution suggestion , with no idea as to whether it will work .if it works , i 'd give 10 .if it does n't , i 'd give 0 ( for all 3 questions ) . 3 phone calls and you ca n't fix problems , i have already fix one myself and your staff should have known how too !still got a problem the advisor was friendly and helpful .your call centre india were pleasant but longwinded.the british centres get straight to the point . if you want to know more , please call me .07949 547 100 sorted problem the phone staff are friendly and really helpfull . was satisfied with the prompt handling of my query i have always been with xxx and have been a happy customer for many years , very helpfull people and good deals sorry i did n't realise the questions were about the most recent call to xxx if you can send me those questions again i will answere them again . the lady was very helpfull that 's just how i felt could not get through to dept that can deal with my problem .told to email however done this before and was ignored therefore very dissatisfied . the reson for my ratings is that 's how i feel think that i get a good service . was satisfied with what i wanted , been having several problems with xxx in the past 6-8 months but now its hopefully sorted very polite and helpful just good serivce because i still do n't know when i will be able tp use my phone after 3 phone calls i 'm just told to wait another 24 hours which i find unexceptable my reasons are i have been a xxx customer for over 11 years and have always been loyal to them and now they do not wish to help me one little bit it 's a complete disgrace low rating due to length of time waiting to be contacted by xxxphone to resolve this problem have had a contract for over 2 weeks and still ca n't use my phone due to awful signal , not as advertised by coverage checker and basically i 'm being stalled by customer service ,i assume your hoping i will eventually give up rather than resolve this , for this reason would not recommend xxxphone to any one at the moment although the last customer service happy with service , but problem caused by xxxphone a good experience and efficient fast and efficient thank you 1.80848E+11 he was calm and a good listener all i want is a bill to know how much it is and when no the last caller was trying to help she tried different things she did ring me back unlike the person before and generaly very helpful i 'm unhappy with my contract and monthly bills , i am unhappy with the lack of options available although the adviser was helpful and tried her best to answer and help with my queries not happy wiv contract because i was satisfied with my results well the young lady was so helpfull and i think new what she was doing after the first chap checked out signel and phone went off but could n't return call which i think was rude so i rang again . no you have had your three questions coz u done a good job x needed an answer to an issue and received good response her presentation was very nice the lady sorted the problem whilst i was on the phone .however i was on hold for a long time and it was an 0870 number they are an accurate reflection of the service received 3-have problems everytime i top up 10-my problem got resolved fairly 6-disliked the adviser attitude towards me . the service was well above excelent + extremley polite , the operater is 2 be congratulated she was fantstk so friendly she could b my sister give her s pay increase god bless xxxxx i gave an honest rate to what i think they shoule be still waiting for content control to be lifted .onbusiness contract and cant even check lottery results my query was not resolved , and i am waiting for a call back from xxxphone . the adviser was friendly but am not overall happy with xxx as they would n't allow me to change my tariff , thus i would n't recommend this network to friends totally ineficiant and unhelpful and object to pay 25p for service now , you 're starting to get on my nerves ... i was given strait forward answers by a polite good english speaking person for a change .well done the problem was solved very efficiently .the young lady who helped me was very pleasant and patient with someone who has very little idea about computers . no the serviced i received was excellent .staff very helpful .call answered quickly no waiting in a queue . lovely person to talk to ,she helped make the best out of a bad situation resolved problem quickly and very helpful james whom i spoke to was such wonderful help he sorted out everything for me in a matter of minutes very very helpful and explained everything to me so that i understood , i wish every time i ring xxx i would get the same helpful treament thank u james excellent service . i wish if you can do something my phone is not working perfect service .friendly and resolved issue in seconds never do what you say you will do .on business contact and have n't had a call back to arange new phone .did the same last time .i have no trust in the company i like xxx because of good network coverage but i feel xxx are not as competitive as o2 i bought insurance from you for peace of mind - but all you have given me is hassle . good service because xxxphone are always quick to lie to cover there wrongs because the advisor dealt with what i was asking for in a helping mannor i thought the girl i spoke to was very plesant and very helpful. i have been with 3 and it is marvelous to be with xxx .i had a very poor service from 3 so feel relieved to be with a company i can trust . please see the complaint that is on file by paul walker in customer services ! i have been with urselves 4 the past 3-4 yrs n never had a problem with xxx unlike sm networks i 've been with in the past i have been charged for a service i did not ise sorted the problem quickly .very helpful . disatisfied with lack of service and perfesionalism knowledge of product and service , staff lieing too much !extremely unhappy too long for a text message anyway i am in a temper .you seem to be very good at advertising .it seems you are a marketing company not a phone company .should i stop the direct debit to get some attention ?i suppose you would just send round the heavies .what about a counter- claim in the small claims court .that would be amusing .ifyou want more of this diatribe please do 'phone .best wishes .henry friend . because xxx is rubbish plus bla bla bla n but the adviser was excellent though the person gave me the wrong information to what the automated message told me about my upgrade date and i wanted to see if there was anyway to move it forward at all and feel he was very unhelpful efficent , fast & friendly service very helpfull thanks adam the gentleman who dealt with me was very efficient an helpful thaught she was nice and helpfull but could hardly hear her as the line was a bit bad i was charged on my bill for data charges even tho i have a plan giving me unlimited data for 3 months , also charged for info request but no one could tell me what this was for ? !the lady i spoke to was helpful as far as she could be with the information she could access it was a simple enquiry dealt with reasonably quickly and efficiency . query was answered quick n easy and she was polite when i called first the person answering could not tell me which packages xxxphone had for international minutes and put me on hold for a very long time .i called back and the second advisor was good and efficient . it is not every day that you get hold of someone who cares without my international mins i cant speak to my children in south africa so thank you all i really appreciate it very polite , efficiant and helpful team member who sorted my request out very quickly .veryhelpful no very good service he was very polite clear and helpful and resolved my problem very quickly l had been unable 2 do that earlier in the day the customer service officer was outstanding and explained the position extremely well i have been with xxxr for 7 years i think it has been worderful problem is not yet resolved but your agent was clear and concise there is always room to improve helpful advisor , very friendly polite ' & sorted problem that should n't have happened in first place . no your adviser was helpful extremely courteous listening to me before attempting to help i was given a free service to help me and the whole service was as always from your company superb thank you great service very helpful excellent customer service advisor was very helpful and answered all my queries thank you i never ordered an ipad .i already have one .this has all been a waste of time .sending unsolicited parcels like this is unacceptable and does your reputation no good at all . nuting helped juss made it worse phone not repaired by the repair centre and no specific explanation given other than a photo .therefore i can not utilise the monthly package that i pay for and will be in this situation until the end of july .having being a loyal customer for a significant number of years i would of hoped for better and come july i will seriously be considering an alternative network . nobody has complete information and do nothing to solve the problem .going to offcom . your guy was very very helpfull hopefully we will get the lost phone back thank you very much got all of the information i required could not login to website i required the help of your staff ,and the lady who dealt with me was very nice ..allgood . i gave the first rateing because when i rang the person was very polite and the rateings because when i was trying to sort out my iou i ran out of credit . communication skills good the staff were nice but everything took ages , a twelve min call is too long .the policy of sending out a new sim is annoying .i wanted an immediate number transfer . gentleman was helpfull .outcome was what l wanted answered questions in friendly helpful way the advisor provided all the information i required .his knowledge and professionalism on all issues discussed was clear .he understood my circumstances and was able to provide various options accordingly .many thanks mark . the advisor was great with helping me when everyone else ive asked did not know what i was talking about good staff but could n't find the problem pushed from pillar to post until got a lady who knew anything whn rang back after reboot got put through to an unhelpful guy tht even whn asked to pass me to the woman that was connected to my laptop he would not , the phone issue is still unresolved because of this my content control has n't been removed for my music shop app dealt with my problem i 'm very pleased of the service . it was good , helpful advice i had to call twice because one of the customer assistant did n't call me back .why going through all that severity process again ?lots of time waisting doing check i already know .but charlotte was very helpful , polite . i payed for a mobile and was sent the wrong one , and waited in all day twice !still have n't received my phone , will not be renewing my contract , feel i have not had good customer service . i had a complicated problem that went back to 2010 and the adviser took time to sort it out for me and the problem i now resolved because i pay insurance for a reason and im not getting the service i am paying for . xxx unwilling to help with my enquiry at all .customer service shocking .very unhappy . always good service with xxx excellent service good service polite people n/a why change somthing if u r satisfied with wot u hav got im a pensioner and its good 2 no i can call 191 and get help easy 2 understand having issues with battery as phone keeps turning off and very poor reception on network , this is my 3rd phone so hopefully with new sim card and battery this will solve matters very helpful adviser what i wanted was done so i ended the call happy your customer service skills are appalling and had the 1st person i spoke with told me the correct information instead of phoning over two days and in total speaking to 7 different people i would n't have came to the conclusion that xxx was the worst mistake ever joining ! because i 'm satisfied because i need my phone for work and ive lost alot of work because my phone is not working good service .speedy resolution .provided information as to what to do after the call . i rang 3 times and they said the same think .i also recommend you to update your system .i have to now go to a xxx store cuz u dont hav my mobile name in your computer i 'm disappointed with xxx 's new computer system , in that i was unable to be informed about the exact date of my next payment via direct debit .despite this the operator was very helpful . had phone disconnected after repeatedly calling only to find that xxxphone do not except that payment method .i should have been informed of this at the first call i was poorly advised to go for a plan from your worcester store .this advice led to a 55 pound bill .your advisor said i had to go back to the store ? how quick and fair with the prices good customer service and prompt answers cos it was very helpful by telling me what had happened and gave me a good tip to prevent it happing again polite yeah he was really nice and polite and was very helpful no i was very happy with the help i received i had a qustion and got ahelpful person to answer it 4 me my question was handled very well & quickly , also when i explained i was hard of hearing he dealt with it so i could hear & understand everything , some people do n't and it makes it very difficult after all the yrs with u , and avin 3 contracts at once , would av thought i coulld av got some kind of handset b4 july , as fone speaker broke , but u said no can do ........so lookin around at other providers to change to then i have been with xxxphone for a while now and always been good to me and will be continuing my service with xxxphone when my contract ends to upgrade to the i phone 4 s . no uery happy no i was in a financial difficulty and they helped me spread my payments do i cud pay of my bill i tried to call twice and was disconnected both times0 rubbish service i scored acording 2 how satisfied i was as per ur questions . i gonna speak to your head office .ihave this xxx contract more than 3 years .inever get a good customer service .iwanted to speak to insurance company regarding my mobile fault ,instead of transfer the line they were asking me so many question in between that my line was cut off because i have a problem in my phone .impaying to insurance company 11 pounds but still i 'm not happy with your contract and your insurance . service good overall good service and the answers i needed very helpful fixed my problem straight away advisor was unable to resolve my query in relation to returns as he said department had shut .i was also querying a cost on my account , which he explained .i will need to check my next bill that this has been removed . quick ,precise some delay some turned my content control on after all these years of it being off 5 calls in 3 days fobbed off for 4 of them and last one called darren helped by passing it to a team who will look at the problem thank you darren and calling me back to make sure it done in 7 days as can take that long as team is busy sort your other 4 members of staff out after 2 calls should have been reffered or given more help very polite and helpful assistance on this occasion call was answered after being on hold for some time , call handler knew my number / name .i got cut off and did not get a call back therefore nothing was dealt with .on previous occasions i have not had answers to the questions i have called with not had call backs when promised and have been miss sold a contract / phone upgrade !all in all i think that the customer service provided is terrible ! the lady i spoke to was very helpful , however i am not happy with your services at all ...i have had several problems with bills in the past and wanted to leave your company last year .i was then persuaded to stay with the promise of lower bills but now you keep charging me for internet usage even tho i now use it less than i used to!i think its all a big con and i cant wait to leave you once my contract is up !i feel i was miss-sold the contract in the first place ! excellent service why do you think we have been with your company so long .do we get a long service medal its got to be 15 yrs min . very satisfied good network coverage , value for money contracts excellent service by dimitri.thankyou ring me and i will discuss md m peters if not 10 more to do with charm and enthusiasm adviser polite helpful and easy to talk to the man who took the call told me what i want to know and the first q . got 0 and that is why i 'm leaving and going to another company . i was told to send a text too 44555 , to find out how much mins i have left , but when i ring you he i should , ring 44555 then listen and then hang up , an i will get a text with my mins i have left .thank you i was n't allowed to upgrade due to your policies even though i have a good record i have never missed a payment and i have spent a lot of money through you over the years query speedily resolved with a very satisfactory outcome . as per the questions . really helpful guy i was hung up on coz your brill misled information about renewing phone contract .sowill be cancelling contract on all three phones and ipad when contracts run out . very good and friendly help the opperator clearly did not listen to the described problem , and then stated that they needed to call me back .1hr later still no call back .how can i be satisfied with that ?yet another example of xxx being more important than their customers ! ! ! ! not a very helpful person .very kurt . bill enquiry which was not satisfactorily explained in xxxphone shop has now explained by customer services i feel after sending our phone off 6 times and having 2 new phones that something more than all we can do is send it off again you are in your contract till october .the fault is always the same but the advisor did n't not apologise , offer anything else , or even ask what the problem was .very dissatisfied and not happy that you want to have everyone on 2 year contracts but if stuck with a bad model we are stuck ! not at this time , phone me if you 're interested no reasonable answers given - very poor service because are questions got answered straight away : ) rubbish service professional , knew what to advise in the circumstances & very friendly advisor .excellent service the advisor i spoke to answered all my questions without fuss came across as a nice fun person and i knew exactly ( with options ) on how to take the next step of my enquiry . the first person i spoke to 's system crashed , the second could n't help so he put me through to iphone support , the call dropped and nobody called me back .rubbish . very helpful and polite the guy was brilliant very friendly but the problem still exists .. i have content control still on and it wo n't go away . . cheeky , you sold me on three questions and you send 4 ! the first girl was great , very helpful and friendly . call taker ( kelly ) was helpful and she sent a text instructing me on how the lift the content control restriction issues i 'm experiencing .however after doing the steps advised the problem still remains and i still appear to have a bar restricting access when i have been sent a text stating it has been lifted .every time i try to log onto to a website that is 'over 18' although i 'm not going on anything untoward i still get redirected to a xxx error message telling me to try again later as there may be a temporary fault . u cut me off 3times and i was passed from one agent 2 another 4times and im still not sure if my issue was resolved polite , he was clear to understand , efficient and patient not a complete answer and no information available to him .nice helpful guy but not helped with not straight forward help documents from xxx pleasant , polite + efficient . problem solved easily by guy on the phone .he spoke english which is always good as a lot of the time i am not understood by other nationalities as i am scottish .very pleasant gave me 2 options and well yeh problem solved .thanks a lot the advisor did a very good job , and was able to help , but his english was very poor and found it very difficult to understand him .maybe an english call centre would solve this . adviser friendly got what i needed done too foreign workers very unhelp full told them could not get to store for repair they said to buy pay as u go phone asked for manager was told no so i have cancelled contract going with o2 now very helpful . the girl i spoke to was very helpfully happy with the advise i was given the advisor was very helpful and done what she could to help .but it still did not solve my problem being a client for a long time i felt this time my problem was handled in a very frindly manner and very professionally .i am very satisfied . cal one for one hour .passed to four different people before being passed back to the department i called in the first place .i was also left without service when i had explained i was leaving my office and needed the phone .call two fifteen minutes to put in place a shot term solution .call three .i was called back and then put on hold for ten minutes before being told you did n't need to speak with me .best part of two hours time wasted trying to correct your admin error . the person i dealt with was very helpful polite and managed to sort a problem which should have been fixed 24 hours ago the call hander not only answered my queries , she was friendly and jovial , and took the added step of looking something up and emailing/texting link after call ended to give me more info .she exceeded expectations . : ) the lady i spoke to on the phone was very friendly and efficient i was very pleased completely dissatisfied with everything this is my last contract with xxx ! becous todafon is good metwork . totally dissatisfied with response to my questions . problem was not resolved and agent gave me the impression he was new in the job i was passed from shop to help line and back to the shop again on the basis of...oh , he must n't have known we could n't do that ... utterly unprofessional . i left xxx for three mobile a few years ago partly due to your poor customer service .i have had to return to xxx due to signal quality in a very rural area and low and behold my first bill came in incorrect .why i expected anything other than this i do n't know .i called customer services and the call dropped and i was not called back but sent a text ! ! ! problem still not resolved .will go into a store and hopefully get someone who cares about customer service ....but i wo n't hold my breath . the man handled call great and answered all questions just not happy with my tariff think minutes go faster than minutes very satisfied with the xxx call center polite agent dealt with my problem quick did a good job helping me as allways and genrally very satisfied with the company : ) this problem has been going on for months .xxx never reply to my online complaints or messages so i had to call .was told it would look into it .am not holding my breath .to prove this message is even read message or call me with something other than an electronic thank you . because i am paying for a internet service i am not getting . .and have been doing for 4months .i am constantly put on hold and always have to debate getting any help from xxx .i am very disappointed as i have been with xxx for about 6years . .and i am not receiving the service i am paying for. .and i am paying a fortune !and i still dont have any internet after the half an hour phone call just spent did n't feel it was helpful and felt the advisor was cheeky . i get no signal at home or at work , infact i spend more time with out any signal than i do with !your answer to my problem is ...i pay you even more money for a signal booster ...i think i pay enough in line rental as it .the cheek !as soon as i can leave i will ! the dude wad nice as anything but the service was n't up to standard all my needs were addressed by a very friendly , knowledgable english speaking person .not someone in another country with poor english skills reading a script . ive been with u a long time and spent a lot money0with u and have not got my iphone any more as its us haveing to0borrow mates phone till my contract0runs out u cant do anything to help will cancel with u excellent service no dealt with quickly simply because the problem was solved and there were no complications terrible network service and terrible call centre service . i 'm not happy with the reason i had to call but i am happy with the way it was dealt with by a member of your team because it was easy , straight forward and i received what i wanted it was more than satisfactory when i called problem solved quickly because my issues where not dealt with i had a call on my bill that i did n't make to personal roadwatch and i 've seen on the internet i 'm not the only person to have this problem 17 pounds on one phone call that i did n't make is steep i do n't think i 'll be renewing my contract if i do not get compensated ! helpful staff but couldnt help me out always had good service very good i have 2 phones on a business contract one has had a few problems and it works intermittently at times i really did not appreciate taking an hour to get through tonight i felt that my query was answered quickly and effectively .also got sent confirmation on where my phone was .many thanks you asked !the assistant was very helpful and thought outside the box because i think your network is the best i have to wait so long for an upgrade even though i would of been willing to commit contract for 2 more years , will not renew wel because xxxphne has always overchargd me , neva solvd an isue and i always hav 2 ring every month with a query !there is no customer satisfaction , i wud nt renew my contract again . waiting time helpful 10 ive had no service in my area with no compensation been with xxx nearly 10yrs brilliant service and helpful do n't intend going anywhere else the reason i 'm not happy is because one advisor says one thing another says something else i pay alot of money for my contract and when i 'm asking for your support and services you do not want to help i will also be making a formal complaint answer all question and very helpful . promt answer on calling questions answered positivly and assured speed of resolving issue and happy staff very disappointed that xxx will not provide us replacement phone following theft .we r a business account with 5 mobiles and very annoyed to hit the brick wall of lack of cooperation i do n't feel xxx offers good value for money any longer .better offers + coverage seem to be available with other providers or via third party companies the person i spoke to was very pleasant and very efficient fixed my problem and was helpful phone answered quickly and questions answered efficiently the gentleman who took my call answered all of my questions and more and gave helpful advice .he was very polite and friendly , which is often not the case with phone advisors !i came off the phone feeling well informed and less worried about my account . the advisor was very helpful excellent customer servie .iam very happy with the two contracts i have .eventhough i have cancelled one of them . i did appoint because i lost all my contact it was totally my fault well after being fobbed of and disconnected once then passed on the disconnected again . . after the guy i was chatting to did n't hav a clue . .i eventually rang again and actually spoke to a really nice chap who helped . .no disrespect to him he was brilliant it was just all the hassel previously that was extremely disappointing ! unable to activate mobile broadband on the device i acquired from a xxx shop today . because i still ca n't get or send emails onmy blackberry here in france despite your people saying there 's nothing wrong with my account the lady was very helpful and made my phone call quick whilst making sure everything i needed doing had been done : ) thanks i was very happy with the help i got i happy wi ur service but the point u forgot include is the free even if ur roaming .or do u keep that info quiet .is it free to answer from abroad or have misled me with not the correct info it was n't resolved the best i was assured my internet problem had been corrected and would work and unblocked and it is n't . too much to write . feeling . i asked for content control to be lifted , line went dead , then text saying i could lift via web but i ca n't .the advisor was very helpful in other areas of the enquiry .i love xxxphone n i 'm a great customer , so let 's see if u respond !x i have always been with xxx and always tell my family and friends of the good service i receive the advisor was very helpful and polite , and answered my questions satisfactorily .hopefully my queries will be sorted . overall poor service from xxx .do n't appreciate existing customers and advisor was not particularly helpful .only plus is that this call centre was in the uk . the lady was exceptionally helpful as she knew what she was doing .both queries were understood and solved within minutes the advisor was lovely and very friendly - a credit to xxx the dept i wanted to speak to were closed . 3 questions r over just very pleased by customer advisor/ friendliness/ manner / compedence a very pleasant person .a positive experience . the guy i spoke to was incredibly knowledgeable and patient and very polite .excellent . because xxx is a very good network my friends and family are with different networks and get alot better deals for their money .and have never had any problems ... just started with you ,so room for improvement i been with xxxfo ne 4 15yrs problem sorted ! it was sorted out within minutes and the adviser knew what he was doing .well done ? why do n't u look at the notes it 's a joke lady i spoke to was very helpful especially as i rang just before 8 and i think the lines shut then ?she was still happy to help me on various topics . advisor dealt with my call very quickly and efffeciently also sympathised with my problem i work in customer service and best customer service i had received from dealing with any company in a long time other could n't issue replacement sim your person cd not help me , sort my problem out . i had til wait for 10 mins on hold the reason for the slightly low score was as a result of having to repeat phone number 3 times before the person dealing with my query got it right .otherwise very good . they helped us out in a crisis approx 12 years with xxx , excellent customer service , excellent network coverage and services .staff very helpful and happy .just one very satisfied customer .i try to recommend xxx to friends and family .keep up the good work :-) because i am supposed to b a valued customer and my problem hasnt been resolved !i am extreamly unhappy and unless it is resovled i wont b renewing my contract with xxx ! because i enjoy useing xxx an i like the way you operate there is always room for improvement . because i think xxx is a good service providers . thought service was very good n people i spoke to were easy to speck to i got an ifone a wk ago n stil not used .alsomy complaint has not been dealt with n u hav faild to contact me . the adviser was excellent , very polite and a pleasure to chat to .the issue was regarding my sure signal box and text messages i was getting from xxx about it .the advise was to log onto my xxx account and do something but the whole reason i called was because i did not know exactly why and what to do .thus since i had called and spent 10 minutes hanging on i was surprised the adviser could not have done what was needed . couldnt get an answer 2 my question . did n't get any where time wasted sometimes the problems that i have are n't solved . polite , patient , listened to what i said and kept me informed . i dont like my pay as go service please can u offer me contract always find xxx helpful and pleasant because that is what my answers are just excellent resolution of any problems or issues i ever have by xxx staff as per usual ... **** the advisor was not helpful and told me wrong information .was just interested in getting me off the line , did not listen or care no stop sending me messages please i didnt realy think they were helpful the reasons of my ratings is because you are not that good at solving my problems fast snough and also you have to have a quicker service that does n't take forever to talk you through because the man sorted my phone out for me : ) austin who i spoke to was the most helpful person i have ever spoken to from xxx , he went through all the options to be so clearly , and made sure i was clear about everything .he is a credit to xxx , and it 's a shame everyone is n't the same as him !: ) truth i was in a waiting line and it took over 1 hour then it closed . because ur team is not really polite they dont help me at all ; ( sorry i 'm not really bothered the advisor was really nice .just a shame that hero tsc has made xxx rubbish ! no excellant customer service quickly resolvd issues still unresolved .lies been told by the sales advisor in the store .unable to cancel within the 7 day cool off period .trading standards advised . good service meeting my needs didnt get wt i wantd dun i did n't get any resolution with my query , found the operative to be unhelpful , disinterested in listening to me , argumentative and provocative . he initiated me leaving xxx which i found very strange with regards to trying to keep a customer of 3 years plus. in summary i ended the call still with questions and will be trying again today to get some answers . got put thru 2 wrong departmnt , howeva he was happy 2 help me anyway which was gud but he tld me wot may help resolve problem bt didnt tel me wot 2 do if it didnt .luckelyproblem was resolved bt it took me 4eva 2 workout how 2 get help with no credit and actualy it was mor down 2 luk and alot of mesin about with fone that i eventualy got 2 talk 2 sum1 i 'd be happy to discuss my ratings but not via text - call me if you have a genuine interest prompt resolution of query by knowledgeable staff . goodservice dont no exceptional response to my problem & my problem resolved immediately . overall happy with phone call but i had to ring back up because my questions were not answered very clearly think if i want in a contract i would switch as there has been months when i have been charged around 20.00 extra and i have not gone over my minutes .i can never ever view my bills online so its pointless even trying .i 'm not really happy with th service .i have been a customer for around 8 years and to be honest not really satisfied . excellent fast service i wanted too change my freedom freebie from 15pound a mmonth as i keep running out of my freebies iwanted too change to 20 pound a month but was told i could n't for 30 days so i will run out again o2 let you change each month i am thinking of going with them now good service .andhelpful . the music while on hold was very loud and ghastly you are not open 24 hours per day & the service we get from you is getting worse as the years go by . good customer skills everything explained i like xxx the guy was very helpful but i do n't really like xxx i feel they could give u more for ur money than they do ! i asked a couple of questions and do n't feel they were answered well just tossed off and implied my prob .directed to an app on my xxx which does not support business customers and nothing else suggested because they addressed my problem . always used xxx have no trouble and always would recomend good service , polite personell .the only complaint is that you dont operate a 24 hr service , and i often work late , therefore i have to wait until 8am the following day . very easy to resolve my query xxx monthly contract customers have very poor expensive international call options for txts and phone calls to sri lanka .cheaper to use lebara or 02 international sim .i would rather pay xxx for similar charges than get another sim card/phone but i guess it 's xxx 's loss . just how i feel about the service . none really the staff got no respect onoin issues with bill team ... fast and efficent no yes , the gentleman resolved my problem straight away , and was very helpful . poor xxx reception here in bradley green , redditch resulted in lost call and adviser did not ring back .adviser advised that her system was down and could not advise precise hour when replacement blackberry would be delivered today .text advising of today 's delivery still not been received .all resulting in very poor customer experience . because i 'm not happy with being ripped off every month just satisfied u sorted my needs very good i was happy with the advisor . the person i spoke to resolved my problem in minutes he was very polite and friendly the lady was very helpfull & made everything clear to me . i do n't know ,they were helpful and i could understand them clearly told me the reason why and how to get the sinal working just slightly annoyed of having to keep taking battery out but if it means getting a signal i rated them like this because every time i 've asked you to do something you have n't so in my eyes ( the customer ) that 's zero very good service answered all my questions . brilliant & friendly service . the answers to 2 / 3 should be self explanatory question 1 i had difficulty getting through to the correct department nice manners , listened well , did n't make me feel stupid , and made sure i was happy with the arrangements think operator could have checked back further apologised and compensated on some way for your error yet again .your further comments would be interesting cant get on internet ! only a seven as xxxinternet is very slow compared to o2 however your customer service team were very helpful worthy of a 10 problem not resolved yet i 've been with xxx for sometime now and feel there focus on customer care/service has fallen it was courteous explanatory and to the point thank you always helpful thanks you :-) the first score was because of the huge amount this last month has cost .for nothing basically .the next two scores are for the man who helped me .he was excellent :-) the call was dealt with quickly and more importantly i understood what the guy said i wanted bbm and they help me got through to a person almost straight away and was done with my enquiry within minutes. no more questions please thanks . i was not given any choices of handset excellent service fast , friendly , fantastic ! the customer support was excellent .it is really noticeable when customer service is very good because generally the uk has become poor .xxx excel in customer service and your agents know their subjects very well .keep it up . my querry has not been resolved phone was answered quickly and problems sorted swiftly , manner polite and friendly ...well done ! great attitude and approach .an enjoyable experience . well for one iv asked for my pac code and it hasnt come through yet and not very good package deals for value for money i was satisfe excellent , efficient .was cut off but called back .very helpful ! spoke to 5 people within 24 hrs problem still not resolved , when you are transferred no one tells their colleague what your calling for so you have to keep going through security , and explainig why ur ph .i asked to speak to manager to make complaint could n't be put through , kept asking what problem was , that he would check my notes , this was the third person i was speaking to within one ph call , they then passed me through to someone who was n't even a manager ? ? ? ! ! ! thats 4 questions and my reason are based on my satisfaction i was told incorrect information .i may as well have googled it myself . i have been with xxx for 13years nearly on payg and now contract and have always had excellent customer service becausevictis i tried to with a chat with your customers services to no avail i 'm not a happy customer cause i am a very satisfied customer. : ) the call was dealt with quickly and very efficiantly i said these reasons because i was satesfied with my results . today 's advised was very helpful and understanding she listened to me and resolved my problems problem sorted quickly with a very pleasant manner and other options covered as well . i had so much hassel over the years with xxx this will b the last year with them pleased with xxx and the advisor .problem could not be fixed straight away as mast is waiting repair in the area hence the score of 6 as problem has n't been resolved was happy because not happy prompt , expert and clear service good service very good service very helpfuladvisor answered all my questions , was made a very happy customer as my new ipad is coming tomrw ! ! because the call was answerd strait away and delt with strait away to my satisfaction x nothing was resolved the service ive recieved this yr from xxxphone is an absalute discrace as soon as this contract is finished i will be parting ways was passed around to different advisors in different departments 2 hours ago i called 191 to ask for internet settings twice but i have not recieve what they said they would send me to get on line . excellent customer advisor swift service and quick phone block quick polite an knowing problem my son spent 58 mins on the phone with you in sat as his new iphone 4 is faulty .your advisor changed delivery address for replacement phone to his student address in leicester .new phone was supposed to be delivered there today and my son waited in instead of going into uni .however when i phoned you this morning as the advisor said to do on sat , to check delivery time , i was told the replacement phone was being delivered to my home address not leicester !your advisor today assures me the replacement phone will be delivered to my son in leicester tomorrow and he will get a text from courier in morning to say what time .let 's hope he does ! it is nice , and not frequent , to have a very polite and efficient person at the other end of the phone . i was promised delivery of my new phone today but got a text to say it will be tomorrow as it out of stock !this has caused a lot of inconvenience . technician could n't help me with the issue no service where i work for 5 days now i am at work for ten hours a day poor advice and costumer service .as business user i am exprcting much more . all very helpful .i gave one 8 rating because i 'm still looking into the reasons why my bill was so much ( its not me who was using the phone ) , so may have to contact xxx again . after a phone call and several emails my issue has not been resolved .i feel i was mis-sold my broadband dongle and have been treated very poorly . you didnt give me the information i wanted even though you have it .very upset with the service coz ya **** refer to my emails and calls in the last two weeks .disgusting ! friendly service .questions answered . rang up xxx to resolve a problem , and it was done straight away probably should have all 10 as the adviser is sending new sim .hopefully it will be received shortly the girl was rally helpful , and sounded rally hot i am blind and find your staff extremely supportive and helpful . mms problem unresolved until i have access to another line , this is after visiting a store . straight forward answers . very helpful lady xxx were extremely pleasant and helpful . i was very un satisfied with my previous conversations with xxx staff when iwas trying to sort my phone out , to the point i was ready cancel my contract and move to another network .however on speaking to wasif he was able to deal with my enquiry very quickly and help me get the issue resolved .my only question is why it took to get to this stage before my issue was resolved i was happy how fast my problem was dealt with and the man i spoke to was very helpful and polite everything was resolved quick and effectively problem still to be resolved never had any problems with any thing off xxx .thanks helpful xxx has uneducated advisors working for them .unprofessional and inefficient .calling different times , speaking to different advisors - none give the same answer to a specific query . always receiving excellent service due to my account doubling since upgrading the phone and it not working on bluetooth .both samsung and xxxphone are not interested and samsung blame the car although every other phone works in it . was put on hold for over 20 mins then it cut off i like xxx good service on phone or shop . very clear and good manner prob got sorted .however it was 3rd attempt .web site and phone system poor . it was a pleasant person that i spoke 2 far too many polite call handler , quick resolve of problem :-d i am receiving calls and texts from a number that i want to block , a private number .the police have advised me to block the number or change my number .i do n't want to have the hassle of changing my number .i am surprised and angry that there is seemingly no way to protect yourself from people who harrass you by phone . poor customer service been with with you 10 years felt very let down ! no difficult sales advisor etc fantastic service via phone .very rude manager in local shop who was no help . unhelpful staff handled well and my queries answered completely stop ring me and i will .i am very very unhappy .regards matthew ratsey the gentleman was extremely helpful knew all the answers 2 my questions was informative when issue was nt straight 4ward hving other employees follow his example would b very gd 4 yr business nt 2 mention the satisfaction of custmers actually getting support when calling i was completly miss sold i was told it was an upgrade in fact it was an additional 2 new contracts the explained the reason that why i had been using so much credit and ask if i want bar on it as i do n't use it said yes very friendly and helpfull , found out everything i needed to know great service cos the service is so rubbish on my phone it cuts out all the time very helpful and very quick response . charlottte was very helpful in assisting me after i received a phone for my upgrade which i was not keen on . the guy i spoke to was a genuinely friendly chap .cant ask for more than that very good customer service .answered questions quickly and thoroughly . to inform you of a change of address efficiency of service tell the manager to call me 0 dealt with fast and with no confusion the young lady that i spoke to was very patient and helpfull i was well pleased thank you . the adviser i spoke to was really helpfull and freindly very profesional and resolved everything i rated xxx 0 because i have problem with you every month and i have better things to do then ring u cuz i thought ya man on the fne sorted it 4 me an xxx is a gud network 2 hav straightforward .no nonsense solution . had no service for a week and noone contacted me to tell me why .i asked in local shop and they did n't even know the locval mast was down .i went into the store and even changed my sim because i ca n't use my broadband .my new fone has now started just re-booting itself since this morning .i would have cancelled my contract had i known there is no service available in fleet ! my problem has not been resolved i have 7 people i spoke to were rubbish one good i was passed from one person to another , i spoke to 4 different people , having to reapeat my details and situation to everyone of them , then my situation was n't resolved to my satifaction . because i was satisfied i thought the service was very good i got the info i needed fast without any problems full explanation , patiently delivered . no the last advisor was very helpful and gave me a rental refund for not having a service at my home for nearly a fortnight .before that i had not been given much information at all and no time scale for how long we d have to wait for service to be resumed .apart from the kast advisor nobody even seemed to apologise for the inconvenience i was happy with rapid and effective response as a loyal customer for meny years now i never got help with the problem with abuesif text im getting and still geting . since february , i 've made more 10 phone calls to get this problem resolved .it 's still ongoing .very frustrating . it would appear that a phone call with yourselves in oct 2011 lost me my extra data allowance but no one told me customer service was great . no sorry when i rang first and complained i was told the problem was fixed , i called back 30 .mins later and was told there was a fault in the system .poor communication wasted my , i 'm trying to run a business .i have countless problems with xxxphone in last 3 months .terrible service ! operator was very polite understood my billing concern and rectified the bill via an immediate refund with no fuss .good service thanks .still waiting for email confirmation of refund though . the problem hasnt been resolved yet because it can take up to 24 hours i have been informed .the most recent customer service provider was very helpful and plesant . mark who dealt with my call was excellent but my issue was not resolved as your system was down ! charlotte completed what i had requested efficiently seven calls , two hours waiting , three calls not returned , no phone after seven days , still waiting for a call back oh and you messed me around end of last year on two other phones , not helpful staff apart from one speedy and cheerful resolve 2 my problem friendly very proffesional service ,solved all my issues and gave good advice i have yet another blackberry that dose not work !i ca n't get access to my voice mail !call so called customer services to be past from one department to another but no one can help !i now have no choice but to put this matter in the hands of the company solicitor , as its quite clear i am not getting the service that i am paying for !this is now becoming detrimental to my company as i ca n't run a business like this ! because i found out that i wo n't be able to upgrade my phone like i 'd previously thought i could .also i have no 3g signal and only limited 2g where i live . have had intermittent signal in this area for last few months .no sign will be resolved .will probably now change providers , after 20 years with xxx . i was not treated as a valued customer i felt in fact i felt extremely patronised not happy always had xxx been satisfied with service . i was very pleased with you customer service .very helpfull . found it very helpfull when i rang and happy with the service i was billed over 90 pound on a 15 pound month contract , asked why noone called me as pretty t call at end contract .just very disapponted , too high tariff n too poor service .do not want on line bills .preferred paper bills so do not fit in with your services change of direct debit date without permission or notification to myself .as a result i have occurred an 80 bank charge cos my account has been fucked about with without it being explained to me and im completely disapointed with xxx and will not be renewing any of my contracts very happy with the service for the past 15yrs . great service always great as always with xxx it 's costs and unknown costs but your customer service and advisors are excellent i was give clear information i needed & polite service mucked up my money i only rated you low on 1st question as you misled me over the features of my phone when you sold me the upgrade lady was not sure on prices and phone went dead for a few minutes got whst i needed cos i got dealt with quickly and politely happy apart from reliability of voicemail service i had to change my card details , and found the service much easier and much improved . i thought the lady did everything she could to help me good service that 's why i have 5 phones under contract with you .although i was disappointed with my last upgrade as the smallest gb phone was sent very helpful and friendly poor service passed around and the final person i spoke to simply directed me to the website ! i feel the service i have received was very poor xxx have always had good customer care , good service and coverage , the best provider in my eyes and i would n't change very satisfied she was polite enough but did n't really go that extra mile !she could have asked if i have got the answer that i was looking for .... which i have n't so shall be calling again at some point ! cos i 'm avin trouble settin up my account 4 my bills the reason is xxx .treat u with contempt , say one thing then do the opposite .will be leaving xxx after 25 years of being a loyal customer quick to answer and very courteous and helpfull thanks . my query was well understood and the staff well explained it to me and also gave the time it will take to sort out my problem . the service was excellent and my query was answered promptly and professionally .the adviser was polite and gave me the correct information in order to answer my query . good customer service .the adviser was satisfied . prompt call backs , friendly staff , fixed the problem the response was good and answered all my questions pleasant service from advisor but no reason provided why no text containing monthly bill details received when not registered for mailing or online . still awaiting .call from .sales team i phoned to let u know i am makin payment tmrrow of my bill . advisor dealt with my query fast and efficiently i was very happy with the out come .unlike this question time your giving me . as im having problems pls call me on o.012454 00560 thks very good prompt service after proplems with xxx they were resolued today the advisor was incredibly friendly , patient and helpful , explaining to me exactly what i needed to know as simply as possible .faultless . simple no hassle no trying to sell anything the adviser i spoke to was really helpful and professional and cleared up my queary in no time i have allways been on xxx and me family is patient and competent adviser .in regards to xxx on general , i have always expeeienced polite and very helpful staff . the operator was fine it was the fact that the radio app was eating my data that was annoying i was happy with the outcome but not completely 100 % as the person i spoke to seemed a bit unsure of what he was telling me i have text you so many time please do n't text me again i am extremely unhappy with the service i have received from xxx , and will be switching over to 3 network asap i was deal with in a polite and knowledgable way you say something and you do somthing eles very helpfully was concerned with aht rather than understanding me who was end of contract looking at options .off to gift gaff i go ... i have been trying to resolve a problem regarding one of the phones i have contract on for 2 months now via customer service and your offices .i was either given wrong information or told it is my problem .no attempt to help find a solution and today i was told by your adviser - basically my responsibility . wish not to went in store too find out about a new tarriff with umlimted data was told by staff tht no such tariff was advised that i cud get 1 gb off data on my current contract all i had too do was ring 191 and they would add it to my price plan person on fone refused too acknoledge this and said that the store was wrong and why did they not do it if it was the case went bck too store spoke too adviser who i spoke too and he said that they were wrong and tht he will do it dnt knw if it is dne or not but he said it is dne very upset at the way the person on fone dealt with the call got what i ask for no problems done in minutes cheers unresolved issues .connection lost . pretty good service .butmy previous phone was terrible the problem still persist and i 'm not happy because i 'm unable to use the function effectively . my problem is not resolved - where are the missing voicemails ?can i trust your system ?but the individual i spoke to was helpful even though he could not resolve the problem . i was satisfied with the customer service advisor and their helpfulness . 0 excluding security , quick response , minimal questions , quick resolution of lost sim card and very polite and supportive staff ! ! ! ! no it was good quick service shocking services being a customer for 21 years i recently lost my job & there no goodwill from u to release me from my contract early .very disappointed with yr customer service . quick , easy and helpful very helpful x very friendly x made you feel comfortable talking to him x did exactly what i needed him to do and very quickly x brilliant service x the content control on my dongle has took all day to remove when your chap told me he had took it off this morning i am disappointed that i cannot apparently change my price plan or add a microsim to the same price plan bearing in mind i use nowhere near my monthly allowance .i am told there is no special deal for an existing customer to add a microsim - in view of this i 'm considering getting my microsim ( for new ipad ) from another provider . they are polite and very helpful i foned up and did n't get the help i needed so went to ur shop and the preson who dealt with me was great sorted my prob out everything was sorted happy with the service 5 no faith in xxx systems and i think the whole company is disjointed and full of infighting you were supposed to get back to me after last weeks complaint .but even that you denied what your company had even told me last week .so your gonna chrck your phone recordings .your whole compaints procedure is a joke .my original complaint was dismissed as my fault .i explainef that last week i was offerd 3 months refund which i refused .you are even denying you offered me this saying it is my word against yours .what ! ! ! ! ! ! he said as in a court of law . ...this is how to treat a very loyal customer who has been with you for many years .i dont think so .! ! ! please and il explain 07766672826 the person who was dealing with my second acc .he said it was closed and it was not short and helpful conversation i was very happy with everything see above good answers lady was nice however mis informed by previous member of staff and was on hold for a while i was cut off twice and had to call back .and i was put through to 2 depts that asked the same questions , which i thought was time consuming . i rang 3 times before i was told that it was a network problem my ratings were based on my overall disappointment at the service you offer as a provider .it was based on a continued level of business for yourselves , but in truth may become a loss of business . .mr reed time !it was all fine .no more questions pl your refusal 2 assist in any way problem solved efficiently !assistant knew what she was talking about ! your courier driver was rude and abusive i had a good service and the assistant did exactly what i was asking for my phone very helpful & polite .query succesfully handled : ) problem fixed , operator a little difficult to understand v helpful abysmal service , took over 15 minutes to get absolutly nowhere terrible service i have been with xxx for 2years and have recieved the worst customer service for the past 2 months . as i like the way that i get help and advice no i could not arrange for xxx to email my insurer..... had to go thru and email xxx then wait for a response up to 48 hrs . quick , answered straight away , polite great customer service but poor service concerning replacing my faulty phone still have problem no call back from you the advisor i spoke to was extremely helpful and although i did have to take my fone in store in the end he did help appropriately i am happy with xxx overall .i queried a charge on my bill which was refunded .the member of staff was polite , helpful and efficient . i 'm paying for a disrupted service still . unable to upgrade phone to iphone 4s without paying hefty buyout .even though i have 7 accounts with xxxphone we got disconnected when discussing renewing my contract and they didnt call me back so we hav not finalised anything ! she sorted the problem quickly which was less of a hassle because my old number is comin back to xxx today thank you no fair price based on my calls . cut off by agent in mid call . it 's honest . it was good , vofafone customer service is excellent and advisors are always understanding to my needs friendly knowelegle staff -very good service - thank you . my bill this month was to high and i needed to find out why , calling xxx the adviser is not so helpful as i expected .the line cuts off only for me to call again and still not get a solution to my problem and the line cuts off yet again .>:o 9 ive always had good service when i 've contacted you my problem was understood and 2 options offered . the advisors were both very friendly and helpful - i just doubt the problem will be resolved with a new sim . always helpful , never rude .fab customer service trying to access my online bill .needing to reset my pw .but having been assured it will work i still cant access it i have had this number for more than 25 years but i dont think i will have it much longer the lady i spoke to,clear speaking and did n't mess around sorting what i asked .good girl thanks the advisor i spoke to was a really nice , friendly guy who did a great job of building rapport and was very pleasant to talk to .however i do n't think he realised how little i understand about mobile phones and contracts and i would have liked him to explain things a little more clearly . all ways found the service very good the service was really gud and the person on the phone was very understandin and helpful not that it matters due to the fact i doubt anyone will read this or care ,but the man was helpfull enough and polite on the phine but the problem i had with my phone is still here so it hasnt been fixed .verydissappointed because my query was sorted out quickly staff were really useful wanted to quickly update package for foreign trip but was transferred 3 times .final member of staff was fairly helpful but call took longer than usual and i was boarding a flight the advisor was helpful but just find that xxx often do n't give the best customer service good service and quick customer loyalty means nothing 2 xxx and will b leaving as soon as i can not what i expected , a polite efficient service , well done xxx . i have a very high bill , and been great by sayin i can pay it of bit by bit .very good team what should have been a very simple procedure (upgrading my tariff and change address ) led to no emails on my phone and when i phone to try and resolve i 'm told my details do n't match therefore they ca n't speak to me due to data protection !all because the person i spoke to failed to tell me they can change address but not the name .the service and lack of correct information is appalling .i would like to speak with a supervisor about this issue . i had a friendly service and dealt with my query fast !thank you good service as always i called and asked to change my account address and billing address to my new address .i checked online and discovered only my account address had been modified .at the same time i found i could edit my details online and changed my billing address successfully .whilst i am reasonably satisfied with the service you provide i awarded 50 % for questions 2 and 3 as only half the amendments i requested were carried out .like many other businesses i feel your communications need improving . no computer no internet freebeys are no use to me i felt listened to pass xxx is a great company , i have used them for many years , however i work in the crediton area which has poor signal from xxx the service i havd recieved has been very patchy to say the least crossed wires wrong information given to me u say one thing an e mail says completely different i have been a customer for years and plan to leave as soon as my contract is up you are the best the advisor was very helpful and polite . have not got time to keep answering texts i did n't get the answers to my problems because you are best and l have been with xxxphone for 25 years jb person was very plesent and very helpfull i had a quick and effective response to my question it was just easy , friendly and quick !just what you need these days ! was told could put credit limit on daughters fone previously now been told i ca n't there is nothing i hate more than being bothered with customer surveys .if the option exists to put a tick next to ` do not send customer surveys to this valued client` , then please do it now . very helpful and clear help from the lady i spoke to . lad was very polite on phone very helpful phoned 2 say that ive lost 9.00 in credit in last 3 weeks but was told they couldnt see anything on the computer .a load of **** . quick response ,good sales advice little costs for good quality perfectly helpful , but resolution will come in the form of an email within 48hrs , and i was not 100 % confident that my email address was correct - although i am *fairly * confident . these ratings were based on my experience today spoke 2 politely and my problem was resolved literally straight away no one phones back have had this problem 4 over 4 weeks because my problem was n't resolved self explanatory questions 1 and 3 .xxxvery good , customer support very good and question 2 already explained think u should fone customer back as costs r 2 high 2 hang on and listen 2 options an i am still waiting 4 copy of my january bill since feb 28th so how can that b gud customer service ? 10 issue sorted quickly and effectively may be pick up the phone and ask me . i feit as a customer my enquiry was answered and dealt with the gentleman who answered my enquiry was both polite and helpful . good service but could n't resolve the situation exactly my prob got fixed n know wot happened so can deal myself the service was worth 10s xxx have been more than helpful helping me with a large bill silly question . because you have helped me out alot and understood my reasons for not paying the bill just yet and gave me time to get the money thanks cheerful advisor prompt action with query there is no reason ; i was just simply happy with the consultant who spoke english well and had a friendly and confident manner about herself.let me add that it was annoying , in fact very , how long i had to be prompted through various menus until i was finally given the choice to be able to speak to a ( real ) person ... the adviser was very helpful unlike the one that dealt with my brother in law earlier in the day nice to speak to someone in the uk who can understand my query .very frustrating last few phone calls with overseas call centres . customer service was fine but the situation with the family service my mum has set up has not been resolved yet . hi it gave me good shook that is how you charge coustemer i am a disable person . xxx have allways been good with all aspects of service . you were very helpful and happy person thanks issue resolved quickly because i had no problems with your service fast efficient and dealt with in a professional manner . read my notes today was the only time when advaiser was really helpfull .i did call yesterday also and that girl was just useless , and only think what i wanted to do is pay my bill .get more advisers like i had today and your servise will be the best . because it was great service fast n efficient i spoke with 4 assistants before getting thru to someone who could help re small business broadband use .i have gone over 5gb allowance & was originally told it was unlimited .then was told nothing can be done until the end of month bill is available and issued ( 2 weeks time ) .that 's too long to leave my issue unresolved , with massive charges for every 00 's mb over allowance being added to the account with no assurance that it will be refunded .a decision ca n't be made until the final bill is issued .and poor that i spent 40 mins on the phone to hear i have to go through it all again on 9th april . cause thats what i thought very help full and sort my question in full quick response and fixed renewing a freedom freebie from an electronic voucher printout is far too complicated and usually renews as credit , which is pointless & more expensive .2 ) you send too many 'rewardz offaz ' - no one wants texts from their mobile provider - full stop . because the person i spoke too was heplful because i was on hold for more than 10 mins and its not a free service i had to put credit on fone to query something when i already have 93 mins left on my pack very good service .my sure signal is going to be replaced no fuss or take it back to the shop etc .i can get through on the phone not too badly .please do n't reduce the number of staff as the after service is essential i am leaving sky for this reason its impossible to get through to them . good friendly service am still waiting for you to do what you said you did i was very pleased with the way he understood my reason to call iv been with xxx for a very long time now and is happy and never had any problems your network . . see previous text . im just happy with the way .myproblem got handled the adviser was very pleasant & did his best 2 help me with my problem .i 've always had good service from xxx & hopefully it will continue . do n't rate xxxphone just arrogant company there was n't anything i could criticise the guy on .the customer service at xxx has improved immensely since i was last with them and i was with them 20 years a few years back . so far the problem i have appears to be still still unable to send pictures your agent was supposed to send email but it hasnt arrived 1 hour later courteous , patient and efficient - answered my query fully . i felt like my query ( followed by my complaint ) was brushed off as i should have received an automated message .the fact that i kept repeating i had not received it was ignored because ' i should have done ' .no explanation or apology was given for this , nor for the fact i have had no communication from xxx to advise that my direct debit did not seem to be working .because of this lack of communication i was unaware there was any problem to be fixed .the xxx adviser i spoke to was very short when communicating and offered little advice . was cut off 2nd and 3rd time for no reason plus took several phone calls to get it all sorted . all our problems were solved with one call . not satisfied ! ! been with xxx for best part of 10 years and you could n't offer any loyalty deal when struggling to make payments thanks one more thing .i have never received a response for my complaint , so i do n't think your company cares .so why do you ask those question then ?i have already given up xxx . good response satisfied with service 1st q - i ca n't tell people where to have there mobile acc .2nd q - woman helped me out , because when i choose to put on internet , i was quoted 1 price for 2 phones + vat .it was beyond price so i got a discount , very happy ! ! 3rd q - woman helped me out , so i could see a way to now paying my bill , with as i said before , discount certainly much appreciated ty . all questions answered and a solution found which suited situation .call handler pleasant and easy to understand still no answers to my questions , probable best i join orange or 02 yr advisor was patient with me & gave me several options i did not feel as a customer of yours for a long time i has customer satisfaction chap couldnt understand what i was saying or resolve my problem so i am still without my blackberry service + not happy + i am white british fm london straight ford and helpful very supportive and got my answer . because i was very satisfied with the way your member of staff dealt with me ! the guy spoke not very clear english , had to explain query numerous times and still unsure if its resolved .waste of time and i 'm a great customer nice friendly girl. . 3 phoned to check that what i requested had been done .it had n't and i 'm still not sure it has been done .i guess we will know when i get the next bill . queries answered correctly the call agent that attended to me was very attentive and ave an understanding of the fault with the phone .he put me on old and come back from time to time to apologise as he also made me to understand d reason for putting me on old .good customer care nd focus . the overall assistance in answering my query was good , what i 'm not happy about is the lack of information in the begining that led to this query , if someone would like to contact me thats ok . because my mate called you on my handset .so why the **** am i getting these stupid irritating time-wasting marketing texts .i 've been a customer for **** ages !is that not indicative of how **** happy i am?please do n't contact me again . your policy on early upgrade - you have now given me three different dates since feb this year .my phone is yet again faulty , yet you rather try and repair an ,obsolete phone this late in my contract than give an early upgrade have been waiting since december for matter to be resolved and also topping up and money been taken and not getting my credit because he was clear speaking and i did n't have to keep repeating myself unlike some of my queries satisfaction very quick , eager to help a responsive immediately .polite and easy to talk to nothing but problems i got cut off and no call back . query handled speedily and efficiently i did n't have to wait for ages in a queue .the adviser was polite and answered my question quickly and effectively . every time i get in touch with xxx my query is dealt with quickly and efficiently . good value and best services i only needed to now the number to turn off voicemail as i have n't received a call from your advisors . we think its fair .still waiting for phone to be unblocked , nearly 24 hours after phone call . contract length and monthly payments etc . the advisor i spoke to was wonderfull .... i have been whive u since i wos 16 and i have had help and it has been sorted out evey time because xxxphone are 10 times better than orange or 02 everything was sorted quickly and the lady was very friendly we were promised good service with guaranteed signal , we receive neither i was greatly satisfied because of the help the operater gave me and how quick it was so did n't have to wait around because for over an hour my son who 's no is 07767756213 was trying . 2 resolve his email and still not connected the call was too long , and the adviser hung up wihout saying good bye .i also hadbto go to a store , and the entire process was much too long .it took 2 hours of my time . i 've always been happyu with service and enquirys not 10 across the board as i was annoyed that xxxphone could not put me in touch with the person i spoke to yesterday and the chap i eventually spoke to initially did n't help me further but later retrieved the situation and i was happy with his help .he was a very courteous chap .thanks . its been 12 days since i have had reception at home and numerous phone calls to you , i get a different answer from you each time without receieving any help . polite and achieved what i asked .howler , you are very expensive first time called .nothing to compare with . my problem was sorted out .the advisor was fantastic , deserves congratulating . every question answered quickly , great phone manner . person was helpful and able to solve problem the adviser was polite and helpful within the limits set by the system he had to work to , one size does not always fit all and the rigidity of the system limited what he was permitted to do . i have n't received the settings for internet on phone !its business phone ! i was sent a nearly new phone ...which did n't work !no-one told me i was being sent something that was not brand new .this is simply bad practice ; unbelievable really .also it is total luck whether you get someone who understands the issue when you call .thankfully i eventually spoke with tom who delivered the correct solution .for me ; overall the vf service on this occasion was dreadfully poor ! ! had been provided wrong information for your services and have had bad customer service for months !this is another issue on top of many try speaking and supporting customers if you actually care about them .cheers rowan very poor service the reason is the advisor i spoke to knew his job and was very helpful when dealing with my case . you 've not resolved these same issues for months , despite numerous calls .i hope this time it is resolved , but i 'll believe it when it happens !candice was excellent , very friendly and professional . advisor sent a mail that was a cut &paste of a web link - awful !so a zeroeventually my issue seems resolved but after 3 attempts this hardly qualifies for a satisfactory response , however since this is my first interaction with vfe customer service wiling to give you benefit of the doubt so a 5would i recommend based solely on this experience - would you ? your staff are very helpful understanding and friendly i was happy with the help i received the web site is poor impossible to access some data therefore a 7. i got satisfactory answers to my questions therefor 9both times i called the advisors were very polite and helpful and most important they were both british and could understand and be understood therefor 10 my sons i phone needs unlocking from xxx britain to xxx ireland it was quickly done thank yot the advisor was quite helpful and assuring i called to sort out details on my account .i was helped by your customer services advisor in a prompt efficient and professional way .could n't ask for mote than that always very helpfull advisor did n't even ask why i was thinking of leaving xxx ,or give any assistance to any alternative to leaving . the guy was very helpful and knew your products and systems . have to go into a store . always had good service and would stay with xxx if i could .employee i spoke to today was efficient . pleased with service good customer service good maybe i was hasty with my positive responses as actions to be done by xxx have not been done overall device was fast and helpful waited on hold for ages whilst guy found answer to fairly simple query . it 's so good do you realise how time consuming this is i suggest you find another method of research because if every time i phone you i am going thru this , then our long term relationship will cease .life 's to short . problem not solved at all . have told u and ombudsman the adviser i got was very understanding and explained everything to me very well .very happy with the help i got . i requested a payment plan and was told if i did that my services would be suspended .only option was a promise to pay in 30 days .i explained that i do n't get paid until the 27th of each month and could pay half now and the rest then but was told i would have pay the balance by the 23rd .there was no compromise ! ! i 've been a loyal customer for about 13 years and have n't missed any payments .i was n't asking for a reduction just a payment plan .totally disgusteduand i will be cancelling my contracts as they come to an end . got my problem solved very helpful and efficient advisor gu52 .no signal 4 ten days .u want me 2 pay 25p 2 find out why ! no the person i spoke to this morning solved my problem and was very friendly and polite it was a good service because its been 3 weeks now since i reported my problem , it has n't been resolved and i keep getting passed from one department to the next . rang to register bbm .your advisor said it was all set up .it was n't i found out so had to ring again and then got cut off so had to ring again .not impressed . i asked how could i use the numbers buttons without using the alt key and the answer i received was not clear .also , i have a contract with o2 for my iphone and i find the customer service friendlier , more professional and better educated on the products .when - the girl was very helpfull always been a customer of xxx ..always a good connection . . never had any bother therefore happy ! i have found out after two months of asking if there was a problem in my that there has been a mast down for over 2 months .first i was told to get a signal booster and then i would get a credit for my account then when i questioned it i finally got a 30 credit towards the cost .have two phones that are not working at my address and do not see why i have to pay to receive a service that worked fine before the mast went down . the situation is an ongoing one that i have been trying to get resolved since before christmas and it still isnt resolved now but the manger i spoke to has done her best to make the situation better .however your xxxphone rewards scheme is awful very good service thanks quick reply and helpfull long and sad story !i want to put it behind me ! listened to me , understood my dilemma without undermining me , sorted it out efficiently service was excellent . patrick was very efficeint and solve my problem very quickly after checking with the manager very helpful call handler . because u told me i could upgrade sooner than i can so im leaving as soon as i can good service everything was great only downfall i could n't hear the lady very well because i love xxx i have had nothing but problems with xxx .mis information , bad service untrained staff and a service that can only be described as disgusting for a company like xxx .my business is being held up and my recommendations to use xxx to my business partner has made me look foolish .i am still very upset by the service i have received which has continued for too long . would be 10 if area i am currently baised in would have better network and data coverage hav used xxx over 10 years an nether had a problem , apart from reward points , as no access to go on line , i want to enable xxx wifi / openzone wifi on my ipad and was told the best thing was to just open xxx in my browser rather than covert to a consumer account as that would be easier .that might be correct but if so it was n't explained sufficiently and i 'm left feeling no better off overall dissatisfied with xxx service provided me .latest episode wasted a lot of my time .handset still does n't work as should and others do . the advisor looked into call usage .answered my questions .gave me a few options , was clear and explained it all well .also was friendly . i found the operative to be very helpful , polite , efficient & pleasant to talk to . the advisor was n't ever so helpful , on this occasion .i feel that more could have been done to resolve this issue .there is a great chance that i will now move a part , if not all my business to another supplier . they was very polite and extremely helpful was a pleasure to talk with them not very helpful to get the deal i was looking for .you have to be competitive in today 's world . because my issue has not been resolved and i called twice ! xxx is ok when you can get a signal although that has been very infrequent of late , the person who handled my call was very friendly and helpfull .however i am not satisfied that my query has been solved as i can still not send or receive picture messages . good service . the speed and helpfulness in the way my problem was dealt with . on satisfied the adviser for utterly rude and cheeky .laughing at me on the phone when i did n't understand what he was saying .he said he did n't want to continue the call because i did n't understand him and that he was just going round in circles .when i asked to speak to a manager he said he was not going to transfer me , but when i insisted he then said he could transfer me .he did not resolve my query .this is most offensive and extremely unprofessional , and i am very upset and humiliated by this . had a very poor service from xxx will not be upgrading this year , not happy service fine i thought i signed for .18months contract.butto find out its 24months so ca n't get a upgrade till april 2013 not happy as i do n't like the blackberry it keeps breaking . because i went though the all mobile company and i 'm absolutely happy with o2 . friendly good customer service skills and good product knowledge :d. was put on hold for a long time and asked to repeat answers to same questions whn put thru to next person q1 i consider yours to be the best service provider( except in the lake district ) by far for coverage .q2i cant give a 10 because i dont yet know if i can now recieve mms messages .q3your operator ( situated at birchwood , warrington ) was excellent , very proffessional , very knowlegable but most of all he was clearly spoken i could fully understand him ..brilliant !that is my main concern with xxxphone the offshore call centres .thanks for the opportunity for a moan !b.w. excepted i didnt know how 2 deal with situation myself . iv been with xxx for years and always had excellent service no wi-fi and fonehose could n't help . overall happy with the servive i rec'd very helpful chap and polite poor resolution offered us r very help full good advisor need swap no on tarifs plan - inposible ;-( i was happy with the service friendly and efficient customer service ive spent too long on the fone to u over the past few days over wat i deemed to b a simpke problem to solve good service no hasle .polite staff . im with xxx 14 years and have always been happy with the network satisfied i 've always had good customer service and thats why i 've been with xxx for many years now . . i am vary happy with xxx customer service .: ) nice chap friendly , understanding & helpful young man , good information but with no pressure .( important ) because i wouldnt use ur service if i wasant happy ultimately i was not helped good service admin is rubbish .called 4 or 5 times to get contract sorted .info on service payments poor .ended up with 2 phones .cant change pickup point for unwanted phone .rubbish website and customer service generally a prompt and professionally resolution to my enquiry member of staff polite and courteous because that 's how i feel very helpful all i needed was a sim activation .i hope that they can do that ok . my problem was dealt with politely efficiently , by people who appeared well trained and knowledgeable .difficulties were worked out without undue fuss . when i called today , i found the sfaff very helpful and sorted my problem out .thanks xxx i called to report poor reception on my phone where i work and the gentleman took my phone number , confirmed my phone number , discussed briefly my problem and then the reception started to break down .since he had all my details and knew the problems he should have called me back but did not . no one at xxx knows what they are talking about , complaints get ignored , and nobody replies . always room for improvement : ) the person who took my call tried to fob me off and lied to me . the patience and understanding of the staff are exceptional needs better network issue is not solved the adviser was very polite and i did n't have to wait long to get my blackberry services up and running again and xxx is a good company vodofone is rubbish i regret been with them have always been with xxx due to their helpful customer service and have not thought about going elsewhere the lady i spoke to was very polite , friendly & helpful overall easy to deal with and everything done quickly with updates and delivery details informing you that it was all in hand i found staff very polite helpfull . bad service , not calling me back , cutting me off , not replying to emails .not sending written confirmation of new contract , mis selling , etc 10 cause ive never had any problems with your network k yes , i have no service at all at home , why dont you text customers in the affected post codes ?i have 3 kids who cannot get hold of me , i am looking for a job and waiting for calls and have to drive 2 miles to get a signal .this is the second time this has happened in the last 2 months and i need a provider who can provide me with a service .you dont compensate anyone for the inconvenience so will find a more reliable provider in october . i will if the outcome to my enquiry is satisfactory 10 the adviser tried 2 sort my problem in a very efficient and friendly way but she found out a mast is down so there was nothing else she could do . q3 : advisor stayed calm and patient as i tried to explain my enquiry ; then did n't rush his response or overwhelm with detail- explained his answer in terms i could follow straight away ... 9 he sounded quite hot everything clearly explained i bought a scratch top up and it wouldnt except the 16 digit ,the customer service man was very helpful ,i am traveling round italy and he asked me how much the voucher was worth in sterling .think i mite av got short changed happy with service excellent hopefully service as always . reason is simple guy on other end did n't have a clue and then cut me off .total waste of time for a problem that continues to arise with wifes phone and still no solution despite making it work twice it only does for days hopefully all will be sorted soon . pretty quick and easy service was quick , did n't have to wait long and the sales advisor was very helpful because the xxxphone service is great stephanie is excellent at her job and every xxx employee should have this level of customer service brilliant service very helpful think his name was dave marshall good stephanie is excellant at her job and evry1 at xxx shud have this level of service . good service and questions are answered satisfactory 1st class service as a new customer i thing going on this plan will be ideal for me and also say me money . mine was n't a run of the mill enquiry , but it was handled excellently . quick , speedy service and much better than other networks very professional approach and no hard sell .reassuring about being able to go back and ask more questions on how to use the phone . had a really positive experience in the store , great service and my sales adviser helped me with all my questions . young lady in swindon store very helpful + pleasant . really helpful and knowled store service excellent the xxxphone technical services man i spoke to after dialling from my landline earlier today was seriously un helpful did not listen to me and appeared to ignore everything i asked i was unimpressed when i phoned back again i spoke to a lovely girl but i had to cut the call short she was helpful tho sales assistant was really helpful answered all questions i asked v quick ,honest service , always better in store than phone call centre staff ! 8 i popped in to the oxford branch & was very impressed with kysar who served me , he was friendly , efficient & looked after me , l would recommend xxx .regards helen huggins excellent service and understanding when i went in for an upgrade would highly recommend the cirencester branch customer service was good . overall excellent service .from your banbury branch was very happy with service i got .came away with what i wanted and knew everything about it . sales advisor was very accomadating and helpfull xxxphone is very easy to use , the sales people were friendly and helpful . helpful im generally satisfyed i was very satisfied with the service i received from the sales advisor , he gave me exactly what i asked for and explained everything in simple detail , i left the shop with everything i wanted from walking in good service , friendly staff and advice very helpful very nice nothing was to much trouble took time to explain things the sales adviser was very helpfull good frendly service . because i thought the girl who served me was extremely helpful and answered all my questions and i have been with xxx phone a long time and never had a problem service was good .was not sure what iwas doing and needed more input on whether i wanted good product .in all am happy with choice . becuse ive got a nappy fetish and love wearing nappies and wetting them fine experiance very experienced young man overal very happy with service and happy staff could advice and very approachable 7 for xxx as i hate the delays and kerfuffle in contacting by phone .10 for the sales advisor as he was brilliant .helpful , patient , and intelligent - restored my faith in xxx ! ! ! no because of excellent service helpfull , saved money , relatively quick , good customer interaction very helpful on phone but did not getresult i wanted .willstill to go in shop tomorrow to resolve . pleased with good service original query dealt well but given wrong number i wanted internet restritoins turned off and they never done it for me im 34 not 5 my date of birth is 13/05/1978 good ,quick and very helpful service . because i still cant use my phone satisfied two long periods of silence thought i had been cut off i rated xxxphone high because of the speed my query waz dealt with and polite 10 was a simple call in which was dealt with simply and promptly and advisor was very well mannered concern s were addressed .broken promises are bein investigated .so satisfied for the moment and await summary sheet to confirm bill amount and contract paperwork .tina was very helpful ordered a rewardz gift in january '12 , still no sign of it after 3 phone calls ? ! ? ! ? poor service on repeated occasions which has n't been resolved at the end of a 30 min call . dealt with the queries efficiently today and friendly service but i have had to call xxx on 8 different occasions to have an incorrect mobile tv charge removed . perfect service no time sorry - am working 7 advisor was very helpful but we keep getting bad reception in r area not good at all natalie was extremely helpful and polite on the phone and tried hard by getting help from another department so 9 for q1 and 10 for q3 but my problem is still there so 0 for q2 it was good thanks good communication helpful agent , problem resolved to my utmost satisfaction . you charged me for line i havent use since feb 2011 and u want to refund for 6 months i will take this case to comunication peaple to deal with it very good advice and service , answered all my questions , very polite and helpful i had signalling problems so i have to go out of my way to get a micro-sim which 'should ' fix the problem answered all my questions and resolved them took the initial number down wrong and did n't confirm it so wasted 2 minutes looking up the wrong account . efficient friendly informative pleasant i went ta shop .shop said go you , an i got no result.thks reason is i had a sim only deal but my phone is not working and now have a phone deal at a great price .i would also say that from the point that i first phoned the advisor was most helpful in dealing with my query .i would recommend xxx based on this & the network coverage . on th phone for 35 minutes to confirm transfer of ownership and got to no prevail .i was told they would call back in 15 minutes and have still heard nothing not interested at all in solving my problem .could n't care less basically very pleasant , provided information over the phone .i did n't receive e-mail detail as requested . always helpful & courteous response but agreed actions often do n't happen the adviser was very polite and helpful adviser seems to have sorted issue that previous advisers could not not helped at all everything was quick and efficient overall the caller impressed me and you have been good me in giving me longer to pay through this little financial hiccup the lady was polite helpful louise was absolutely perfect !friendly , professional and very easy to strike a rapor with .she 's a credit to your company ! have always found staff polite and helpful adviser was helpfully with my query and is looking into having it rectified . 10 coz i am happy and satisfied .thanks u .: ) the person i spoke to was very professional . because the chap i spoke to was extremely helpful and answered all my queries and was very polite . the lady i spoke to was very helpful as not been receiving paper bills and she insisted she would get it sorted so am hoping this time it gets resolved as have not received a bill for over 6 months and am not happy ! i was usable to pay all of this months bill but the people who i spoke to at xxx help me emensly by saying i could pay some now & the rest nxt month without suspending my phone which i need very much in my business thank you xxx much appreciated all good with regards to service , however you could not offer me what i wanted .this is not necessarily your fault but that was the reason for not all 10s 8 phone me because the lady who answered both ladies i mean we 're helpful and polite very helpful and polite on this occasion unlike many previous encounters with xxx customer services , the person who dealt with my concerns was really friendly and helpful . . nothing was too much trouble .he answered all my questions clearly and resolved my queries .he took my queries seriously . well outstanding go away becouse they gave the information that i need sry 2 busy extremely helpful folk on the phone - talked me through the whole process and having a decent signal is wonderful as i no longer have to run into the garden to answer the phone . they did not give me the divert right number .1212 does not work .i called again they gave me 1211 also does not work .so 0 out off 10 . 10 very good very very disappointed with xxxphone .considering leaving as wanted to check lotto but told had to confirm age with credit card. i understand rules but thought you mite be able to some other way without giving xxxphone my bank details .also i cannot watch bbc iplayer they were helpfull because i was n't allowed to speak to anyone because the service was quick and simple advisor was extremely helpful and understood the problem but the issue was not resolved .i need web settings , and the number i texted - for automatic sending of settings - did n't work . q1 . xxx has given me a very good service both with my mobile phone & my usb dongle .q2 .unfortunatley the problem is best resolved in store .q3 .very helpful lady liz on the phone tried various options to resolve my issue . good understanding of currant information and very helpfull .member of staff generally not happy with xxx my query regarding poor battery life on new phone was not resolved because xxx fone r really good advisor was friendly and helpful and i think my problem should now be resolved cheerful , friendly operator , dealt with my query quickly and efficiently , was appropriate throughout and made me feel like a valued customer . one good agent and four not so good the person i spoke to was very helpful and assisted with my query , i would have liked to be able to cancel my contract over the phone but i appreciate your policy is what it is my problem was resolved quickly and efficiently i wanted to know about taking my phone to portugal .the xxx website was neither easy to use nor informative enough so i had to phone the helpdesk .i did n't bother emailing my query as your people there do not answer .i still have one outstanding query from months ago .your phone people had no phone queue and your operative answered my question , hence the score .xxx should invest time and money into mystery shoppers , sampling the normal , sub-standard service the ordinary customer endures . got a folty hand set and u wo n't sort it ! xxx have been really helpful i 'd recommend them to all my friends and family .thank you .sarah all round excellent , only reason for not 10 across the board is the operative might have sounded a little more relaxed and friendly , thnk this was character trait rather than intentional good fast clear service .thankyou i am having problems with my account and xxx have not completely ruled out helping me with the problem i am not at all satisfied with the service received from xxx in relation to a phone upgrade . despite 3 calls for help still unable to get access my account on line !not the first time over the last few months ...!used to get my itemised billing with my invoices via the post but no longer credited ...told to get my invoice on line !after 23 years with xxx may be time as come to move on ..?not a happy customer ! being honest . very good experience and matter dealt with experience he was as helpful as he could be cause my problems are not sorted yet no fuss , problem resolved fast the lady joanna that helped me was polite helpful and courteous not only her when ive had problems in the past they were all dealt with quickly to i was little bit disiponted ur service the operator was very helpful. i wanted to cancel my contract ,but she made me change my mind could not deliver a standard service (voicemail ) and did not seem to care i was talking to someone in egypt get a gripr very slow to change ownership of the account . the issue l had was solved during the call . no. **** attitude from associates its hard work getting to various departments the customer service person was very helpful and professional , told me exactly what i needed to know.gave me my options , and reasons for my problems .solutions and what to do next .unfortunately , i am not willing to exceed my budget so will have to make do. i will look for a cheaper alternative to my problem . helpful fobbed off and when put through to technical could n't get through security even though i 'm the md of the company . poor servise i 'm still waiting to hear about my query , keep ringing n passed on to other people 9 becuase i value xxxphone 6 becuase issue only got half resolvee and 8 because his english wasnt bad i was very satisfied with how the problem was solved and also very patient and understanding good service from laura , need to wait to see if results are effective ! no not really that just my rates the adviser 2day solved the prob 2 the best of his abbillity the prtevious advisor my daughter spoke to was unreasonable unhelpful n spoke down 2 my daughter that was my reason 4 phoning back 2day the advisor 2day was very understanding n sympathetic 2 the situation n did what he could 2 help resolve situation ruth was exceptionally helpful and polite- she had to put me on hold and was apologetic for the wait etc... resolved my issue very quickly and efficiently .a credit to xxx because of the prompt attention , polite manner + sound advice given 2 me on that + previous occations . i have a good experience on the phone , they was very helpful xxxx i had really good service and everthing was explained brilliant and everything i needed was dealt with rubbish service very helpful info i would have liked them to cancel my dongle but they said they could n't i 'm not that good on emailing that 's y i phoned up . quick and easy the service is good my problem was solved very quick and good great guy sent invoices in a couple of minutes and took the stress out of the situation young lady very pleasant and helpful it 's not the personnel that was the reason it 's the fact that i lost all my contacts for the second time because of the device given to me which is a replacement for the originally faulty one and managed to do exactly the same after about 4 months . excellent servixe advisor extremely polite and helpful , excellent service ! not pushy advice but just helpfuk the man on the phone was very helpful even though i had selected the wrong option ! is been really good on xxx was pleased with the help i received today because i was dealt with quickly and professionally she was very helpful and answered 2 of my queries and told me how to get the other one answered he was very very helpful .solved the issue promptly i dont like the fact xxxphone uk has made my 9 year old daughter throw her phone away because she has moved to spain . my answer was answered quickly and correctly . . polite , reassuring .....spoke to me how i would expect to be treated even though i had forgotten to reset faulty phone to factory settings . because appart from persistent surveys its all good . very satified with service i 'm very happy with the services offered by xxx . i av had a few problems with customer service advisors in the past week i am totally dissatisfied with the xxx sevice overall and i will be making complaints not regarding the advisors 2day but against the advisors last week pleased this time but not soo good other times yes i am sick of xxxphone eating my credit ..... you got lot time telling us how thing are on your bill and more that i can unstand your staff : ) very happy that the advisor listened to my needs , searched for the most appropriate deal for me , and explained the options available very clearly so i was able to make a decision and confirm all the details one of the reasons for the call was to chase something you had failed to do a month ago .i wo n't know it has been done till tomorrow . fairly quick and efficient . i think out of all the diffrent net works i have tryed yours is best for me very friendly & helpful ... as always , excellent service and polite , understanding staff .would always recommend xxx .a+ service ! contract about to end , looking at upgrade+prices with other networks , doesnt appear to be any incentive to stay with xxx , adviser very polite and helpful did n't have to wait to speak to an advisor , who was excellent and very courteous . not satisfied polite person on the phone .query was not fully answered as it would seem my question could only be answered by going onto the xxx website it was a very very simple enquiry fick poor deals and customer service 100 % satisfaction guarenteed from xxx 100 % of the time because you were of no help what so ever because the advisor wasnt offering what i wanted . when i called they told me 1 thing and had n't done it because the service i got was very good good helpful friendly customer service payment and upgrade dealt with brilliantly , very friendly staff listened to my needs .love xxx but still not happy being charged extra not to pay by direct debit .thanks it would take too long to explain properly .it is 8 days since my order - i still dont have my correct items .i was sent incorrect items that i did not order and now need to send back .it is impossible to speak to the same person for continuity .a manager helped me and then made a mistake on my new order too ! very good service service received was satisfactory problem not completely solved but in hand operator very helpfull have had a major problem which was not sorted out at all & person i spoke to could n't really answer the problem satisfactorily and i am an unhappy customer question fully answered the young man was very pleasant and helpful overall ,a good service ..my query was dealt with in a professional manner ,and it is clear to me ,what is required excellant service and helpful staff . very happy wiv customer service your agent was very courteous patient and knowledgeable .she was able to completely solve my problem coz the adviser was very helpful to me and very nice to talk to thanks . you said 3 questions , this is the 4th .reason for my ratings - i find you a confusing nightmare to deal with .every call is long , confusing and stressful and whoever i speak to expects me to tell them the detailed setup of my account - rather than the other way around .today 's example includes you thinking i only have 4 phones , when in fact i have 5 . awful . i was very satisfied with the way they handled my query advisor was brilliant and very helpful excellent customer services as it did n't help me out to purchase a xxx passport for my trip abroad on thursday because my problem was resolved quickly , easily and without hassle . good service not happy i was happy with the help i was given sorted the problem out with immediate effect , acknowledged that this was not something i would have sent , were professional and friendly when speaking to both staff members . customers service is always really good with xxx but the network coverage is quite poor therefore i would n't recommend the network i have a problem with my phone the person i spoke too said the phone shoud be replaced but when she found out they no longer stock this phone she offered a repairplease call me i have always found xxx to be helpful and very quick to resolve the very few queries i have had . the advisor was very unhelpful which is why i am very annoyed with xxx it was fast easy and very helpful thanx again good job no as you only said needed to answer 3 question not 3 plus 1 she has a natural manner and communicates very well . you askede answered quickly .not on hold at all .answered .myqueries quickly and well fantastic customer service , very polite and went out of her way to help .100 % perfect customer service ! i 've always had issues with my bill when i change my tariff and i feel not all advisors sing from same him sheet the network side is excellent and the structure of the business except 1 bit for example bill errors are correctd straight away but the emailing for complaints is to a none english call centre and the replys are templates i 'd much prefur a personal touch to feel valued and wanted i am completely exhausted with having to dispute every monthly bill since this 2nd line was added to my existing xxx account on 2nd december .i live in the hope that next month 's bill will be correct ! getting poor service and no answers wanted to leave xxx , the adviser was very helpful and provided me with sufficient compensation and a resolution meaning that i have decided to stay . was very precise english easy to understand and did what i needed .thank you . the advisor was very polite .the problem is still not been resolved !and this the second attempt ! after i gave xxx the new information they never update it unless you call again .and the other think i 've been with xxx for long time and i did n't benifit any thing even a thanks letter for been a valued customer spanding alot of money every month i have phoned twice today so far and my ` simple ` problem has not been resolved meaning i have to phone again how i felt it shud 've been rated answered my query poor service , too long to achieve nothing ! 25 minutes wasted no the customer service , in the shop told me that i had to send you an email if i wanted to disconnect my mobile .and then i received a text message from you asking me to call you .why ca n't it be done mail only and why do a customer need to call you if he want to disconnect when all the informations are already in the mail sent .otherwise the service was good .thanks my call was handled politely , efficiently and quickly . the person i spoke with was good - but could not tell me why the transmitter was down for my area or how long it would be before it would be fixed - could only say that it would be 5 - 7 days , therefore i will still have no ability to text or make calls from my home as there is no service there at this time and possibly for another week will be the same ! your customer care team is unethical and racist .they have no respect to clients .not only do they manipulate but also abuse of the trust clients provide .finally they do not cooperate or reach a compromise on the issues addressed . i am constantly having to phone xxx to find out why i have n't received my itemised bill .this causes me great irritation and stress and time .i could n't rate the last 2 questions any higher because i do n't know if my problem will be resolved , but i do n't hold out much hope .very poor service from a very poor company . very helpful and wel spoken ... overall very pleased always bin on this service all the family r allways happy with the service i received over the years .as a result , i mustve brought xxx 100s of customers .thank you the person who handled my call was polite , helpful , well spoken & so easily understood .i had been told previously that i would be called back in 24 hrs .this had not happened but operator reassured me that the matter was being dealt with . yes the advisor was very helpful the dude seemed cool to me very happy was willing to talk over all queries and gave me concrete answers to my questions just extremely pleased with your customer service . very polite got the job done fast : ) i thought i told you to do one ? good prompt service with helpfull member of staff service was vg the man on the other end called dave was so helpful got what we needed done and answered all our questions : ) i had a text from you this morning to say that my freebie pack runs out today .usually i get my new lot of freebie on the same day that my old one runs out however i have not got them today so i phone you as i had to last month cause the same thing happened .today i was told that there mas nothing the representative could do as my pack does n't run out til 29th ?i told him i have got a text saying it was today but all he said was sorry he could n't help me .i told him i have been with xxx for 15 years and that i am going to go to another provides now as it has caused me a lot of hassle not being able to use my phone today now .he just repeated his self .i am not happy .i am at work until 8pm and can not text my husband as i now have no credit because i was expecting my free texts to go on so i did n't top up sorted everything out for me straight away and explained everything clearly very good service and i was happy how my query went cause the advisor was very helpfull to me terrible service , issues unresolved ! because the women answered all my questions and it was a pleasure to speak to her .friendly and professional i 'm very very happy with reception and everything except when they restrict the line of my mobile no chance to i can call to customer sevc not a good way to bagging for somebody with xxx to call and pay for account thanks poor well quick change i 'm happy with the service i 've received from xxx i 've never had any troubles with them and the staff are friendly and helpful and the deals xxx give are very reasonable . very helpfull and friendly s question about my bill the call was taken in an efficient manner and the person taking it was efficient and pleasant giving succint answers and an acceptable resolution no fast , friendly and efficient service . happy with the adviser and his overall help . poor customer service and advisors not being clear on information and back tracking on things i am having online account issues that cannot be rectified through a phone call apparently a case has to be raised and can take 30 days to even be looked at .so not all my requests were solved in my call today which left me frustrated .however the person was pleasant and did his best to help . as a long time customer of xxx i 've never had any issues with any aspect of the service i receive .i feel that the contracts are good value for money and the customer service staff are always more than happy to help . i 've had to deal with four or five people from the up grades department over the last week or so .they have all been really really helpful .especially martin from the belfast office .it is great to get really good customer service . dealt with my problem quickly and understood what i needed to be done you did n't resolve the issue felt like advisor keener to get to next call than confirm resolved also did n't have the tools to establish and resolve issue d the lady was very very helpful very polite customer sales person , very quick and effective service .very informative .very happy customer . can't be bothered with you .phone my husband if you really care that much .07771861674 .we have five phones with you and myself and my husband have been with you for twenty years .we will be changing providers very shortly lady i spoke 2 was lovely the lady was excellent and explained everything perfectly totally satisfied passed thru 4 people over a 33 minute call .issue of accessing historic invoices still unresolved .disgraceful customer service overall . very unhelpful wanted to talk to daughter who was at school i an i found your staff friendly and polite they seemed happy to try and solve my problem and explained to me step by step to try solve my problem alas it is not solved as my sent txt still not sending thankyou because you asked me xxx are excellent pleased as ever with service and issues being resolved yes refer to my first comment . i was kept on the phone to your advisor sean who kept going away and coming back without the matter being resolved he eventually said he would phone back & 3 days later i am still awaiting a call the service was a lot better this time the lady who helped was exellent and helped step by step .was very fast good and prompt service and helpful staff member . i explained each one , i mean , really , have n't you been reading my answers ?the girl on the phone was nice , but they could replace you with a computer mate . the lady solved my problem quicy and efficiently - no hanging around waiting for 'an operator '.i have always found xxx efficient ; that , appalling customer service which is usual my call was cut off before i got sorted and the customer service person never called me back to continue the conversation rather then start it all again with a new customer services individual nah brev , long . it would have been easier if you had asked for reasons after each question .my call was about the time it was taking to have the content bar lifted from my pay as you go dongle .i was disatissfied with the time this was taking .the 1st person i spoke to put me on hold and abandoned me .the second person was more polite but said it takes as long as it takes upto 24hrs .not useful as i needed access to a site sooner . because the young lady was very polite , spoke clearly and did what i wanted it should n't have taken as long as it has .if every previous advisor was as helpful as the one i spoke to today it would n't have .she 's a credit to xxx . having been a loyal xxx customer since 1991 , i have come to expect a certain level of service and recommended you widely .the first representative i spoke to yesterday was extremely rude and unhelpful and none of the subsequent conversations with any of your other reps have fared much better .i feel like you don’t care anymore – perhaps you don’t ? i spoke to xxx and got cut of twice so therefore hadt to pay 3 different 25ps to actually get sorted ! i was disapointed with my 1st 2 call for help as noone seemed interested .but the last person was v helpful and fixed problem . cos i did not receive month march bill how long have you got ?my wife was treated like an idiot today good service the call was very clear and helpfully i had to call yourselves 5-6 times , got cut off and still do n't know if the issue is resolved because xxx is a very good network and the advisers are great with helping your brilliant .xx no thats just how good eventually the service was !both staff members were courteous which always helps+my problem got solved satisfactorily ! passed to three different depts without any handiver .had to start again with every operator then was cut off and no tried to contact me back to finish call .problem still outstanding ! ! ! because the xxx customer service is very good and give the customer what they want . it has taken me 6 attempts to get this sorted and finally a person who listened and sorted the problem the phone is working now . no adequate response to why my email , through your system had not been replied to .no apologies .far too familiar - i 'm not `mate ` ! it was a quick service compared to orange and the woman i spoke to was very polite and i would recomend it because they are very cheap but provide a good signal service the adviser sorted my query quick and in the way i had requested and to my satisfaction with out any delay when i took the contract out with your company i was told that after a year i could lower the contract every month now i am been told u have changed that i would not have joined u had i known this at the start i think it is very bad practice to do this very good service very quick to respond : ) no it was my mistake and u were very polite good overall service .lovely man on the phone very helpful and patient . very helpful and quick lady advisor helpful but could n't sort out problem .tried topping up online several times but could n't , due to a 'temporary problem ' with your website .then tried by phone , again could n't .rang customer services , advisor said classed as topped up maximum no of times this month now , so he could n't top me up either , even though never actually able to top up at all .now have to go to atm or buy voucher .v inconvenient . because i got what i phoned for 0 because i do n't feel the problem should have occurred on the first place and i was the one to chase it up to solve it .6it was resolved but inky because i chased it up after being promised a call bk .9 because the person that i finally spoke to solved my issue well gond service you do n't listen to your customers , you just do n't care , now going to 02 ! i would recommend xxx to friends and family but my query was n't resolved at all .but the adviser was polite but still do n't have the answer to my query as your website is n't working i took advantage of the callback system when informed i would not lose my place in queue and would be called back within 3 mins .i am still waiting over 35 mins .a poor system and service all round very informative and knowledgeable about the question asked .sympathetic to problem raised .understanding of reasons .showed empathy , concern ... excellent customer service good service by all ur agents but not satisfied with £48 bill so going to change network .maybe u could consider halving it ! had to phone back due to fault still there spoke to lady called paula she was great now have to wait 24 hours to see if fixed setting up direct debits agent was very professional and efficient . i was just pleased with the ladys help and attitude i was very satisfied with the call , however feel that the issue should not have arisen - if my direct debit was n't set up in time then you should have contacted me , and not just barred my sim . they were just random ? nothing got sported still waiting for an email form xxx with my virtual land line number was promised it within 48 hours , 1 week later nothing .you promise everything but do & give nothing .never mind only another 23 months to go before i can leave xxx .will not be getting any more phones from you for my staff the patience and knowledge of the advisor that is wat i thought of the service that i reserved at the time helpful and very friendly , sorted the problem straight away ive been .with .ur company .for many .years .now and every .time .ive had a problem .witch .is not alot your .company .has sorted .it for me very .fast !and i thank .u all for a great .service because ca n't use the phone most of the time no reception . questions answered correctly + good outcome - some things took a bit longer hence no 10 . i upgraded my phone last monday over the phone and was assured delivery would be on the tuesday but was not delivered .once phone was received it was the wrong phone .i called and agreed to return the phone and was assured delivery would be tuesday . . guess what ? ? phone not delivered . it was n't helpful atal i just fink vadafones simple easy and the best do u have a bonus 4 me please josh was extremely helpful and polite .he took time to listen to my problem and got to the root of the issue and resolved it quickly and efficiently .i was however appalled to have to speak to the advisor in egypt .he was rude , lied about his name , could n't use his system and then plastered my special instructions with slanderous comments and lies about me .not impressed with the egypt call centre.poor service , no manners need more training ! because i ask for something to be cancel and it got it done striaght away thanks ! my problem was not fully resolved but i am happy with the advisor i solved the issue myself so ended the call before the operator came back . no chap was nice have me all the info i needed .also call was answered very quickly . the telephone person was very helpful i am still waiting on a manager to call and discuss my issue with my phone so unsure yet if i will be recommending xxx to anyone however the person i spoke with was pleasant and has tried to help me making my complaint easier to deal with speaking to someone in a british call centre was a pleasant surprise i will be leaving you asap ! ! ! ! ! !no customer service skills ! ! ! ! ! ! ! now stop bothering me because apart from your automated service , the help from your advisor was excellent mike in warrington was very helpful , answered my questions , honoured the promised deal with a resolution as initial problem could n't be fixed .brilliant i dont use my mobile often so after having a problem and needing to fone i was amazed at how easy it was to put right and the operater was very polite charming and sympathetic with me thank you excellent .customer service the deal offered for t wife was not good enough so i could not revomend that she moved to xxx everything i wanted done were done straight away and was very helpful i do n't know problems were not resolved .again i am left waiting !extremely difficult to be put through to the correct person .very dissatisfied ! ! i have contracts with xxx in both my companiesi have an iphone s and .blackberry bold 9900my blackberry is used by an employee based in london .it has frozen up , only recently purchased. i called and wanted another handset , preferably an iphone , but i was declined .i then asked for the handset to be exchanged and was declined because the handset was not with me .ridiculous i 've been with xxx for 15 years and do n't deserve such bad service ! ! had no real trouble with xxx and did with 02 , so ` 8` my query was n't really resolved , so ` 7` and adviser , just told me to keep calling and be a pest ` 6 ` xxx do not offer unlimited internet unlike most current competitors.customer service employee did not offer pac transfer option/retain current number , before termination of contract .finally , i have not received email to unlock handset , as promised >2 hours ago . all my questions were answered and nothing was any trouble to the advisor and i was n't rushed . failed to send out an order for a new sim even after issuing a new tel .no. did not inform me despite calls to expedite the delivery , only offered to represent the orer .no customer service actions or compensations multi handling and passing arround several requests for clearing security ! sorted it quickly and polite , quick and good customer service and i work orange haha ! my query is not fully resolved yet , hence my scores of 8. hv business contract second time in mth had probs yet first offer was 3/4 days 2 fix .new battery required .after some harsh words by me eventually got reaction and delivery by 2 mor .considering changing network . the person i spoke to knew exactly what to do and how to solve my problem .the best person i have ever dealt with at xxx in my life . the advisor from xxx was good but the blackberry support was more intent on eating than solving my phone fault ! everything i have been told by xxx turns out to be lies i hav been promised comp by advisors and never received it !i am not a happy customer generally satisfied with service just needed a little more help with saving message to my phone which my daughter had to help me with i 'll like to unlock my iphone quick call dealt with quickly very helpful and plesant to talk to . as xxx were supposed to deliver my i phone today after sending me a message saying it had been dispatched last night , and taking a day off work to wait in for it to be told it had n't left the warehouse ! i was satisfied that my query was dealt with very quickly , both advisers i spoke to were very helpful and my issue was resolved within minutes . your automated call system is atrocious but advisors very good 10 because how quick it got delt with simple clear explanations and a very pleasant manner . my question is still waiting for an answer .iwould have prefered it if they coukd have just sorted the error out . 10 very helpfull an were english which i was suprised at so i could fully understand them the call was straight forward . i did n't have to wait long & the customer advisor was very helpful . sure : i received my blackberry 18 months ago and it was established that the phone is corrupt and despite wasting hours upon hours on the phone with your customer centre and all i hear is : cannot do !on top of this the co-director who is on an identical contract like me had been offered a 50 % reduction as he like me never used more than 100 minutes .as a director of an international company i would never treat customer the way i have been treated .m-a b hoffer not having my payments sorted dont understand y when i have sorted my payments with the store i expect them to go through not have the hassel with the company not being able to find them i was perfectly satisfied with everything the adviser was really polite and helpful . i was getting all mixed up online so when i phoned the guy was helpful and very pleasant and i then went online and could then finally access my account dealt with really well , the lad on phone was lovely , even let my son pick his favourite number in his new phone number , still waiting for it to acctivate tho . not in a txt .u r welcome to call me because my problems have yet to be solved the fone just cut off an i had full single due 2 the current fraud on my account , she was very reassuring answered queries in friendly efficient manner the service i received was efficient and the adviser extremely helpful why of course .whilst the guy i spoke to was helpful , he did n't actually tell me why the error had happened in the first place , hence the 8.the 0 for q1 is due to the fact i ca n't stand xxx , would n't reccommend them to my cat and ca n't wait to leave the second my contract expires .bye . adam was v helpful and kind good info , friendly helpfully person good service . the advisor was really peasant my phone call to you , cost me money , due to a problem your end , with regard to your internet site .advisor offered me a solution , which would waste my time and could not guarantee , that the solution would solve the problem .a complete waste of time . very happy with service thanks to enquire if i could send a text from hawaii two consecutive days the phone failed to be delivered to the correct address .my wife is it home all day with our baby , and was extra vigilant during the one hour slot .i was lied to on both occasions , saying no one was in .i have lost confidence in xxx and have cancelled my phone order with you . your always so easy and polite to deal with thanks for your great service i received 2 different pieces of advice and then it took my husband shouting for the problem to be resolved very polite and could understand what he was saying we are about to start doing a lot of business in china and xxx roaming tariffs for china are ridiculous . i thought there were only 3 questions ?the advise was friendly and efficient and answered my request right away . i 'm on a business plan had no phone for 2weeks just rang vidal one stupidly to ask about an upgrade and got no satisfaction again the chap that dealt with me was lovely ..very polite and very helpful . . am disappointed that i have raise the issue of my bills since november last yr and they still have n't been addressed .i pay double what i used to and no one cares !! ! ! ! the call went fine . found the advisor very helpful and helped me sort out my problem was friendly an took time to listen because xxx are **** and deceive their customers because good ratings i received a perfect service .thank you very much . the person that answered my call told me what to do and was very polite and helpful good service all round and quick to answer phone had 2 call twice 2day 2 get same problem dealt with that should hav been fixed last wk signal is terrible and goes off entirely when i am at home and have to have a back up number on o2 which has a full signal as does the dongle which is on 3 along with my sons phone which is on tmobile .also 3 are offering the same phone on the same tarriff for 16 pound a month clear friendly/helpfull advice my problem wasnt resolved . did what i asked and gave good advice because he was polite and i didnt feel i was a pain we had an account balance issue which was swiftly managed and rectified .with xxx 's help we added blackberry bbm to our sons account within minutes and now have a very happy 12 year old currently socializing with friends .well done xxx the advisor was pleasant and polite , but i was n't given many options and my situation was not discussed .i was told that i was n't able to change anything or upgrade and that was final .i would have much preferred the matter to be discussed , my requirements to be discussed and the situation be assessed to some degree as i may have been willing to spend more money on a new contact and/or new phone with xxx had i been offered or at least given the time to discuss . the person i spoke to over the phone was very kind friendly and happy to help spoke to an english person and therefore got the right service first time i had spoken to someone in the shop and they were very unhelpful so i called customer services and they were very efficient and sorted out my problem immediately . 5 beceause of the problems xxx c didnt get any help espically as i explained i was in terrible financi difficulty the problem never got solved but the person who took the call was not in the postion to help with my problem other than changeing my number i want to be able to track my usage through the month , i thought that i could do that either through your website or an ap .i also do n't understand the txt really , it appears that i have used double what i should and i ca n't understand that .there was nothing wrong with the man that answered he was very pleasant . was n't passed to different departments and my enquire was dealt with fast a very helpful person i spoke to .sorted my issue instant .very grateful i find that xxx customer service advisers always try and help you the best they can , they are very well trained and know the answer to almost any query you may have , overall i am extremely satisfied . the reason is that the young lady was very clear and informative and helpfulcheersjohn . cause i find advisor very rude , and i have n't resolved the matter still waiting for manager to call back very satisfied with the person i spoke with , very polite person helped me out bigtime thanks xxx because i was pleased with help provided and the fact that the operator was an extremely pleasant girl .very polite and efficient . good service not sure what i have asked for will get actionedthis is the third time i have tried ! ! ! i was generally happy with the service .i will be satisfied once it is confirmed that the over charging has been reversed .this is not the first time xxx has over charged and unfortunately in the past it has taken an unjustifiably long time to resolve the issue .so i remain sceptical until i receive my bill . thought the advisor was excellent in his manner and response to rectifying the problem : ) becauce they sorted out the problem straigh away your advisor was very efficient and gave me a good deal . i was contacted by tele sales today who offered me a new contract .i have also had contract offers from orange .as a loyal and premium customer of xxx for the last ten years i would of expected to have had the offer matched too keep my custom .i was told that this would n't be possible which drew an end to the conversation .i phoned back to speak to the person who had called me earlier and after being passed around a few members of staff , neither who had obviously listened to what i was telling them i was told to ring back on the 4th of may and somebody would talk to me then .i feel totally let down and annoyed by the service provided and will therefor not be renewing my contract and would definitely not recommend xxx to anybody . i think xxx have gone above and beyond there duty to keep me a happy customer my reasons for this are i was quickly served and got wat u wanted thanks a lot ! ! that 's 4 questions ! i was very happy with the level of service i received . he did everything i wanted him to , and he was friendly and polite : ) i gave the operative 6 because he tried to help and it is not his fault .the reasons why i gave such low ratings is that the local transmitter in my area is 'down ' and has been for nearly 6 days !i , and many others are heavily inconvenienced both business and personal wise .nobody seems to know whats going on , it is an appalling state of affairs ! the lady was really helpful , friendly ad chatty , got everything sorted with no fuss ! ! high bill , ,diffrent information polite , helpful and offering good suggestions . quick , convenient and good person on the other side sounded happy to be at work : ) still not been resolved and i am really unhappy with xxx and i will not be staying with xxx when my contract is finished i have had nothing but problems over the last 3 years a real nightmare .not happy at all ! ! ! ! ! ! ! ! it was dealt with quickly and efficiently he completed everything that was asked of him .andwas extremely pleasant even though it was the end of the day .thankyou . my new phone does n't work . 9 had a very good service today felt the customer advisor was initially quite rude and offhand .however ,hewas able to help me resolve my query your network coverage is getting worse i was n't aware that xxxphone passport had limitted countries i love xxx the people are great sometimes lol the services i get are great and the products are great and with great deal all my family are on xxx weee loovvee yyouu the main issue i called for has taken two weeks with calls and visits to my local store plus incorrect information in the first place that caused the problem well last time i was on the phone they said they would give me bbm and this time they said top up again but i used my credit on the phone to them xx i got cut off & had to ring & pay 3 times about the same problem . some of the offerings from xxx need to be more competitive .one of the products was out stock .the advisor answered the queries well . because me & my mom have had an on going problem on behalf of xxx messing our contracts up and it is just getting beond a joke now really & no one seems to know how it 's go wrong nor find a solution ! the advisor was really polite and helpful and explained everythin in a easy to understand context i was put on hold for 15 minutes , then transferred 4 times to various departments . i was transfered 5 times , but the end result was good good adviser but difficult situation understanding the query . my query has not been solved as there is different information on website and different what the person said on the phone ... hi your customer service is outstanding .i was with three before and there customer service is terrible in comparison .but , there 3g coverage is , much better and in the long run , customer service dose not trump coverage . the ratings i sent was because i got the answers i wanted and help and the lady i spoke 2 was poilte and helpful your procedures still very poor & i would not recommend to use xxxphone in the future to anyone unless i cam called up by a manager to explain this situation . i just did on my previous email .but general lack of appreciation and inflexibility because you asked thats a fair reflection xxx have always been a good network , even when i was on payg i have been using xxx for 12 years now .my query was to do with the bill , and your staff were very helpful and positively responsive to any difficulties i had or have had in the past .kind regards .i most certainly will recommend you to people . simple call : still waiting email reply fast response , polite adviser , the guy i spoke to was very friendly , i do n't like xxxs policy on not being able to downgrade a price plan , i can understand it in the first 6 months but 10 months into the contract i think is a bit rough .for this reason i will be leaving xxx when my contract is up in june . i have been trying for almost 12 months to resolve a problem .this operator neil solved the problem fantasticaly well .many thanks for his help . i was given complety the wrong advice .i asked what international packages are available when travelling to australia and new zealand ans was sold minutes to call internationalnumbets from england .i called back with another query and fortunately the assistant gave me the correct advice .if i had not called back i would have run up a very large bill whilst travelling .i would appreciate an explanation why i was miss sold this prpduct . still got the same problem since december wanted free mins to call other mobile networks not just xxx because your **** because at the moment my bbm doesent work ...even though xxx took the money away from me ! ! iv been with xxxphone for approx 10 yrs , iv just had a few probs since iv put my son on my contract .hopefuly thats all sorted now along with the fact i have been constantley requesting itemised billing ( and have paying 4 it but not received it ) after talking 2 luke this afternoon , he has promised this has been sorted .apart from that im happy with my contract the problem was not solved very satisfied and must be said all was great thanks i phoned three times today and the first advisor was brilliant very helpful , the second advisor was just rude and unhelpful and the third advisor was as brilliant and helpful like the first advisor . efficient , polite , spoke good english . quick an very good manners my husband still ca n't log on to the internet .advisor not really sure what he was doing .have to take time off to try to get into a store to see if it can be resolved .i would appreciate a service call on 07733341575 usually your customer service is excellent .disappointed customer .regards e allen solution not finalised as yet overall experiences excellent the help i received was top notch .glad i 'm a customer the person i spoke to was very helpful but it was the 2nd time i had made the call as the first call did not solve the issue .address has been changed multiple times but it was still wrong on your system becouse he was rude the 18 limit was sorted quick after 18 years i feel that xxx service has really went down hill with regards to customer care and policies especially in foriegn call centres !i have at present 3 contracts with vod !but will eventually be looking elswhere ! good service my phone call was a little confusing and my situation was n't explained brilliantly , but it was clarified . the specific issue that i rang regarding was resolved to a satisfactory standard by the operator i dealt with . wayne was very helpful , patient and efficient .he operated as a person not an automated voice , this makes a vast difference in customer service . your treatment of me recently has been utterly awful .you did n't deliver on promises and implied i was liar .i have had to chase you mercilessly in order to get someone to listen .your call centre in scotland is a process led hole in the ground .the operator yesterday however was excellent .she listened and did the right thing immediately . very helpful person and knew what the advisor helped me with everything i asked and came to a positive outcome the person that helped me was so helpfull ,you should be proud of her no.you said 3 questions and i answered them .go away . i find xxx very cooperative but in this instant i grave to ring back tomorrow to discuss the problem as they could not help yesterday . i 'm very happy to have xxx! ! ! ! xxxphone help online was good but issue was not resolved then hence lower score rating .however the advisor was very good and tried everything to resolve problem .i myself fixed the problem which concerned a payment to you which i fixed thru my own online banking facility in the end .hopefully all is now well . that 's a complex question for each answer to reply in a text and takes away from the ease of taking part in the survey via messaging .basically the scores reflect my level of satisfaction and none of them were poor so no further feedback . because i love you xxx !:d transfer ran smoothly from my point of view but i was not very much involved of you want to know you can ring me i 'm fed up with ring ya ur bloody useless i always have problems and i would never ever recommended xxxphone unless it was to recommend them to leave xxxphone very good call centre and customer service .pleasant telephone operator .felt you understood my problems .keep good work up because you asked me three questions ! dont know if problem is resolved yet waiting on a new sim to arrive i sent an email message on 17 march ......no reply .i phoned 27 march and adviser told me she would send the information by email .i did not receive the info .service is very poor i am one of those people who sometimes get confused and the advisors have been very helpful and patient .thank you.nettie bad mannord and not helpful it took 3 calls to get to not results .your customer service people are rude and not very pro active prob solved quickley bad customer service given circumstances .will be leaving xxx asap . xxx should not be allowed to simply change to contract that i signed to whenever they like good service overall the man i spoke to was very nice and answered all my questions i am a small business and i wish to stay with xxx long term but i felt there was very little flexibility or support to amend my plan even though i wanted to add an additional product excellent guidance and customer service i would love it if xxx would bring a text bundle in would make the perfect network as the signal is best quality . friendly , positive staff who answered my call quickly 0 no, too busy sorry my issue was not resolved i found the solution where your team failed very satisfied .efficient ,pleasant and polite . call me great service i have problem ..i call xxx ..i speak to adviser ..they sort problem ..i am happy ..nuff said !;-) advisor was helpfull got things sorted quickly and polite person i spoke to was very polite and helpful : ) soz do n't have the time . girl who delt with me was realy good but my phone still not letin me on internet and on other phonecalls with diffrent advisers was not worth the phonecall very good service well my problem woz solved n it didnt take long gettin thru 2 u . the gentleman on the phone was very polite and helpful your policy around only being able to top up on-line with a credit card three times after registration is stupid good service customer service by staff members was excellent , and dealing with my enquiry was 100 % better than in store staff .only disappointing thing is that xxx could n't match 3contract on iphone .and i felt as a customer who pays a big amount , and have done for years , i could have been given a more favourable offer . insurance section did not sort i have to ring back today why - they could ring me back after cutting me off twice. the advisor was very helpful , and resolved my query very quickly , very pleasant person thank you she could n't resolve the query so it made me frustrated and i hung up did not solve my isshue and gave me another number to call which is in my hours of work the agent was n't very helpful , i felt i had to request a signal check as i was told company policy rather than my issue being looked into further .most importantantly as a customer and a previous call centre agent , this should have been suggested by the experienced customer service agent your automatic system told me i was eligible for an upgrade .when i rang i was told the automatic system was wrong .it was a big disappointment , as my htc desire is hardly usable because of memory shortage . good service , always room for improvement was satisfied with service because i felt like they help me alot .with out any akward questions so i think the points i gave were the right points to give no scores higher as i had to spend a long time on a land line phoning xxx .v. costly advisor was good but options were limited and relatively expensive . the lady i spoke to help me with my account and changed things to help me just very pleased with service the problem is still there , i ca n't download a song what i want .that 's why i gave that rating o 3 can get me a better and cheaper deal sorry no the contract was changed without informing me at the start or before change great service well i phoned about fixing my 3g as its gone and its still not fixed .theperson i spoke to tryed but it still dosnt work i was told my phone would arrive yesterday and no one contacted me to inform me it would n't come operator was friendly , concise and clear spoken .dealt with my issue and gave a solution overall the response to my questions was great the person i spoke to was helpful 0- very dissatisfied i was told exactly what to do and how to fix the problems i was having , it was quick and easy . overall , on that occassion the advisor was excellent but this was the third time i had telephoned for a simple request for information .the information i received previously was not correct causing me to both have to call again and delay the processing of my insurance claim . the call was dealt with by a competent , courteous individual who ensured my needs were met . efficient professional service ur a verry good phone company and thank u verry much could not solve my problem . got disconnected for no reason without warning , when subscribed for the contract with a bb was told bbm was free all over the world only to be told it was n't , nothing personal againt anyone i spoke to as they were all very helpful but really are n't happy with xxx . i requested age restrictions be lifted on my iphone sim and my ipad sim , operator sounded a little unprofessional maybe because she was ill with a head cold or similar ( sounded unwell) i was put on hold whilst the request was completed , seemed to be an unusually long time , and when finally the operator return to the call i was told 'all done ' rather than 'sorry for the delay ' etc overall the call was a success but i felt your operator needed to be at home recuperating rather than representing a super company ( to a lesser degree than she may normally ) .job done though 6 out of 10 happy , friendly and helpfull quick friendly efficient service friendly staff , quick service , helpful the service was brilliant because im still having problems it has n't been resolved as yet . always polite , and helpful . i think i just did , but call if you want more . i gave my ratings , then the reason ,after each 1. ? advisor was well-mannered and polite , did n't queue to get an answer and the ivr was easy to use the problem was understood straight away and a possible solution was offered .this made the experience a lot easier to deal with . because i haved payed for my bbm and yet you have taken it away for me whilst i am on my contract .also i rung you last night and you said you 'd turn my bbm back on but you did n't . cheating 4 people handled my 2 calls .they did n't use basic common sense to sort the problem .they didnt help relally though i suppose they tried to .my 15 yr old daughter sorted it . pat was very professional , confident and a very good knowledge of products and services pertaining to my problem i thought staff nice but i knew what i wanted xxx suitably satisfied : ) good info to sort problem and person had pleasant and positive manner but it kept going silent as she was obviously being told by someone else wht to tell me !she dealt with her lack of knowledge very neatly and kept her cool - u judge people by how they deal with a situation tht gives them problems , i think ! because xxx are a joke . great service and answered my queries efficiently **** quality of service in both home and work area , 3 separate calls to customer care , useless indian call centre reading from a script then no call back when promised , only on 3rd call did i get decent customer service , but no real resolution to my problems always helpful and friendly service . im gettin used to ur ways the way u deal with ur customers 3 because everything was done satisfactory x yes . have been with you for approx twelve years during that time have taken out a contract for 2 mobiles each time to upgrade .i rang before xmas as one of the phones was broken and told i could upgrade 26th march or buy out the contract on one or both .have managed until now with an older one , however that one is about to give up .i rang yerterday to upgrade and was told that contract terms had changed and that i now couldnt upgrade until may .which is no use to me as quite desperate to change now .i was given a figure to buy out contracts on both which phones for you have said they are prepared to pay on my behalf .when i asked if i could speak to a supervisor i was told nothing would change as that was how thingr are !i intend to terminate my contract . i bought an iphone on a 2 year contract ,that not been able to connect to the internet unless i 'm using someone 's wifi, i pay 40 a month for a service i cannot use ,and should have been told in the xxx store when i purchased the phone that the 3g in my area and many surrounding areas is not able to provide a usable internet connection , basically i have been swindled and have another 12 months of paying for a totally unusable service becas no one wants to help my suitation . they was very good on the phone very helpful how i was dealt with was excellent my issue was sorted within minutes thankyou call me happy with service because i think xxx is a really good network always had an excellant when i have had to call xxxphone my problem was resolved within minutes i called on behalf of my husband but because of data protection he could not answer all the questions the staff was very knowledgeable and helpful . brilliant network not being able to speak to a person !not being able to up grade mobile - havin to wait 3months ! staff member was v helpful but his knowledge was not complete .had to ask others for advice . my bill is not as i want - the net access to ' my bill ' is still unavailable 3 months on - bt openzone not working - i have conveyed over & over - need resolution not more 'talk ' - ashi chand i felt the overall service was helpful handled promptly and the lady who took my call was very pleasant pleased only time xxx has ever solved any issue . great adviser but really unfair and bad policy - sudden change in the upgrades policy to max 50 days renewal instead of 120 days .normally i would be have due an upgrade - which was quoted to me as the 30th of march but now it is the 20th of may .as a long term customer - it is very disappointing . the person was polite , friendly , and sympathetic and resolved the issue promptly the advisor was very friendly , quick and helpful fast quality service good service just good service he was nice and it did n't take long for my problem to be resolved was the most helpful person i have ever spoken to at xxxphone .his name was trevor impersonal service and did n't seem to care whether i was with xxx or not . the customer service assistant was very polite & helpful the problem not solved ,talked to 5 different people on the matter also every cull cut off happy matter still not resolved after 6 months xxx is gd i like it an matey was sound but wat i wanted dne never worked so stil need to ring bk polite helpful lady all operaters credit to xxx you said three questions i 'm afraid that is a fourth ! mixed answers depending who you speak to .vf have no idea what is is not included in price plans .they have the worst price plans for iphone users .they also blame apple for charging customers for things other providers give for free . able to answer my queries well ! lady i spoke to talked through my bill query and suggested possible better price plan without hard selling anything .also advised about cancelling insurance , but this wasnt possible as insurance dept was shut the issue i called for has not been resolved despite being told it had been pleasant helpful young man .clearly has customer service at the top of the agenda . the enthusiasm and knowledge of the person taking my call made up for the hassle of having to press so many buttons to get to speak to a human ! all my questions were answered in great detail and the young lady was very helpful indeed . very helpful customer advisors it was good service and it was solved quickly and easily very helpful , easy to speak to an operator without having to go through hundreds of options . he checked all my security details , spoke politely & dealt with my questions . not the outcome i would have expected as lost out on credit , texts and minutesx satisfied everything was resolved . poor service i gave the adviser 10s because he understod my problem and has tryed 2 fix the problem .xxx gets 0 coz iam not happy with them in general and will change network very happy with service provided and gave highest score possible , would n't need service gets the 10 score . yes i had to hold on for over 20min last night and did not get any were with your staff over getting some money off my bill because you could not get my ipad to me on time it was 4 day late and was told it was in the store and when i went to get it i was told it had not turned up this happened twice very good service but awaiting confirmation what i asked for has been done . good service but awaiting sim to see if problem solved i got the advice i needed and the person i spoke to was very friendly and easy to talk to the person i spoke to the most recent time i spoke to xxxphone was very polite very helpful very very friendly very bubbly and very professional , a pleasure to speak to because you took a very long time to solve a really easy problem .that i suggested the answer to and you said i was wrong but in the end i was right also you could have saved us both some time by listening or being stubborn not satisfied with outcome and not very hopeful needed technical support , business team only work 9-5 from the message tried the general number and was cut off after being told i was being put through .you need better coverage for technical support for business customers this stopping at 5/6pm is poor nothing just what i think the advisor was very polite and sorted the problem with ease the way i have been dealt with was very nice and professional and this is all what customer wants .thanks no thare is 1 thing i am not happy with is .i cant wach sky sports problem still is n't fixed solved my problem i just wanted to find out why could n't i topup my phone on 2345 , cz i hav been trying to do that for over a week .adviser was kind but not helpful .he charged me again on the phone but i still have n't got the credit nor found out the reason of unable to topup on 2345 i will never renew my contract with a company that uses a `luck of the draw ` technique to replace lost handsets instead of giving a like for like replacement had too many problems with xxx 0 because unprofessional .4 because wasnt solved in the first instance .7because last night gemma was the only one who was nice and solved the problem the customer service is good hence the rating of 10 - as for the service , i find that although 2g coverage is excellent 3g is poor , especially in comparison to a recent experience with my orange business phone - in addition prices at xxx are always high - which was justified in the past on the quality of the 2g service , not so with 3g excellent service . assistant was good , keen to help and gave me info i needed but could n't fix the issue with my online access 10 i thought everything was great ! it 's good to talk best network dealt with very quickly and with ease hour on phone and no answer i gave a 5 for recommendation because i would recommend xxx because the contracts are good but the customer service is an embarassment , i gave a 0 to question 2 and 3 because the customer services i received was embarassing and appalling as it has been in the 3 years ive been with xxx no! i have been trying to resolve a issue for 4 weeks now keep getting told i will be called back and never am requested call from manager who ring my phone and let it ring twice so it shows hey have called but by the time i answer the call they ring off ! ! very annoyed with the way i 'm getting treated ! ! i send e mails to complaints team on line and they say they will respond within 48 hours first one took 5 days 2nd e mail took 3 days and still waiting for response to e mail sent on the 21st march where is it all going wrong the customer service i am getting is distrusting and your mangers just do n't seem to want to talk to me ! ! when asking last night for a manager to call me this afternoon as i was in meeting this morning they said this was arranged for me and then someone called me at 11.02 when i was unable to take the call ! ! the message left said they will try to call me later on today or tomorrow ! ! who ever reads this messaage could you please get someone to own this and get my problem resolved as it 's now getting beyond a joke ! ! i have written down all the names of the people who have given me false promises so far and i will be writing a full official letter of complaint in to perhaps this happening to any other of your customers sorry that this message has n't been the best but i 'm sure you will appreciate my position excellent communication and fast helpful service not satisfied with xxx because they are not care there customer like 3 net work always good offer you will be ewceiving my complaint by e-mail . i changed my number with yourselves last week the 19th of march ,but stayed on the same contract .the reason i changed my number was due to receiving texts and calls from a number i no longer wished to have contact with .no one informed me that on my handset i had to change the settings to this new number , causing me to receive yet more unwanted calls and texts from the number i no longer wish to be in contact with .when i called customer services the lady i spoke to was very unhelpful , and i feel strongly that if xxx are going to apply contracts to iphone mobile phones , that the staff at customer services should know exactly how the handset works .in this case they did n't .i also was n't and still have n't been able to register my new number on the xxx online website .i have called customer services on numerous occasions since the date commencing 19th march , and was n't given the correct advice until yesterday evening when an advisor told me i could n't and would n't , be able to register the new number online until 3 months after the start date of the number change .i feel i was incredibly messed around on every occasion apart from the last , as no one made me aware of this 3 month wait , especially when i have bills to pay .overall i 'm very unsatisfied with the service . disappointed at lack of customer care as this was third phone call to sort out the same problem .no faith ibm xxx . i was pleased with the service i got you changed my talk plan and then my phone stopped receiving phonecalls ! friendly , seemed to care , made effort , nice chap , retrieved the info required . advisor was really helpful i waited for 30 minutes and was disconnected due to an emergency . i have been with the company for several years and i have even got my relatives to join through my account and i can honestly say that the level of service we have had in the past 2 years has been terrible i even called yesterday and tried to sort a issue out at 7.55pm and because you closed at 8pm he put me on hold for 10mins to which i then put the phone down and tried to call back but by that point it was 8.05pm as soon as our contracts come to and end we will not be renewing and will be going to o2 there should always be room for improvement . the person i spoke to on the phone was helpful bt regards to wanting paper bills not bein able to i 'm not happy with good service i called up at 19.55 and my call was answered and then straightaway hung up on very friendly and helpful assistant i was sent a text message saying i should contact customer services urgently as someone had made a failed attempt to access my voicemail .i was then told the office was closed and no one could help me , i was also told it probably was n't urgent anyway ! got through to the wrong department but the young man worked hard to complete all my requests and offer advice . evrything was dealt with quickly and eficiently and staff were very helpful both customer service advisers were rude and didnt listen to me .they lied by telling me someone had rung me back about my query when no one had .terrible . i was disappointment because i spent all day yesterday waiting for my phone to be delivered at my home address and it turned the xxxphone had attempted a delivery at my old address despite me phoning on monday to clarify that the text i had received had wrong adress .i was told this had been chan did not tell me we could get another sim as my sons phone was stolen had to find out from a friend then ca n't deal with it till today u were polite friendly and efficient happy with the service given the advisor who i spoke to was very abrupt and unhelp full .that is y my rating is 0.i am now leaving xxx and moving to t mobile on a contract . no improvement with network problem , advice given re : phone settings have not made any improvement , poor service from xxx all round , considering changing network provider i foud it all a fair service although different to others and recived everything now and sent it back hope this is enough because i put on 10 pound and do n't no how to set it up i have been a loyal customer of xxx for many years and always been satisfied with the service i have received .however , following reporting my daughters phone lost and subsequently calling to arrange a replacement handset was very disappointed .my contract is due for an upgrade in may and i am seriously considering taking my custom elsewhere . because the woman was rude also you owe me £5 so i 'd like that before the end of today thankyou . polite and helped my situation no i have answered the 3 questions now a fourth you have the answers use the data people were very helpful and took immediate action ....also , lovely to chat with someone clearly based in the uk! because they would not burn my credit for me when i ask for free mins they wunt even though i topped u a 10 wanted more from my deal than i got & advisor was very helpful & his hands seemed to be tied what he could offer me i was able to resolve my puk issue with one call gd man on the other end of da phone great help i phoned about the quality of reception as it is very poor over the last 2 or 3 weeks and the person on the phone could not give me a reason for this you regularly take money off my phone for no reason and without my permission .also i have had to deal with rude people that talk over the phone not fixed my phone advisor professional and answered all questions fully .v helpful i need my phone at all times as i am a sole career for my disabled mum .i had no service and could not get hold of anyone to report the outage to as you were closed .i emailed and still no one has got back to me . because i topped up 10 pounds and when i rang my mate it put me through the top up line saying that i have got no credit the operator did not resolve my problem .now for some reason i ca n't get through to customer services .very annoying ! because everything was ok customer service is very good but xxx 3g coverage is terrible , especially in london and the home counties ! upgrade . my sim card came through very quickly but it was not a microsim so i had to go to the shop to change it but the person who served us there was very helpful i am away in the us and needed the pin number for my voicemail .the advisor told me that i had to wait until uk office hours to get it ! cus xxx is the one for me cant say coz couldnt get through cant ring out or recieve calls text taking hours to come through and cant send txt for about 4wk now reported it a month ago was told the mast was down in clayton le moors and not been sorted yet so im thinking of changing network unless this problem is not sorted this week facebook is full of people complaining about xxx and have changed network thats complicated i dont hve time . the phone was stolen but although it has been cancled the thief is atempting 2 open a xxx online acount and xxx r doin nothing . i never had to wait and the lady i spoke to was very pleasent and helpful i still have no access to www or data download you kept me waiting and did n't answer my question when i got through.thanks richard was very happy with the service ; problem was resolved what i wanted sorted was sorted very quickly not waiting for answer quick responses , very polite lady the lady didnt really liston to what i had to say and she just said i .ll sort it without listoning bu over all she did held my problem get sorted always a excellent service very efficient and helpfull staff excellent customer service i was very happy with the service i was given answered my request , and was able to give details instantly on another request good , fast service ! i had to ring up as the options had changed for me adding my pack then i received a txt saying i 'd signed up for a 10 pound pack reaccurance but i have 15 usually and i wanted to op out of the reacurance pack thing so had to call again and now i 've just realised my 15 pound credit i had on ready to put my pack on tomoro has now been used answering ur question air so now i 'm a very unhappy customer thanks a bunch xxx ! trying get a refund from an over charge on two months accounts hopefully will be applied to next months account now very nice service quick to and and very helpfully because yesterday they were so unhelpful !did n't deal with my query , and were a little rude .today the person was very polite and dealt with the query right away ! very happy with outcome i have paid the bill but the phone is still not working ! i have purchased an iphone through you which developed a microphone fault within a couple of months - this was sent for repair .when replaced , the 2nd phone had exactly the same fault .i have not been offered a phone to use nor have i had any reduction to my account .i expect a new phone not a phone that has already had faults .i expected xxx to have the same customer service as its rivals .therefore , i will be changing providers once contract expires . always happy 36 pound extra on text bill .2 because the man at xxx phone shop .imran is gr8 the second caller i spoke to was very rude , no structure to the call and no real call ending .shocking service i was given all the information i needed . person was helpful and friendly but the problem has n't been solved yet cause he was very helpful wi wat i needed doing because she did n't sound very helpful she was very help full , polite and proffessional good service always helpful . got the info i needed instantly without fuss utterly useless no i thought it met my standerds thank u was n't told that i 'd need to register new sum but sorted out quickly very good contact always excellent customer service prompt responce , efficient ,helpful and easy going nature .allreasons why i have several years with xxx . bring back the bonus bank else am leaving lady was not interested in my enquiry regarding my high bill and also offered nothing to resolve it !that 's why i am cancelling my contract after 5 years with xxx advisor helpful not overly impressed with outcome i paid my phone bill as usual on the internet , was then informed that i had not paid and this was overdue .my account is linked to my son luke apparently my payment was taken off his bill , i was told xxx was not responsible basically so i paid again very very helpful and nice to talk to problem solved and questioned answered politely and quickly i phoned cos i could 'nt get internet access on my phone he told me 2 text web to 40127 .i did that but i still ca n't get internet . becouse the lady i spoke to i cud actually understand and she was verry helpfull and pleasent to talk to i spend a lot of money with you and want to upgrade to an iphone handset .you are jolding me to ransom on a termination fee and on a long upgrade term , why should i be happy ? eeer no thanks i am busy watching breaking dawn .wait i know what you are doing ! ! ! you are wasting my credit so i have to pay more ! the operator was nice and helpful but this is the third time in six months i have had to raise an issue with xxx and i never get a reason as to the issue or a time frame to when the signal will be working again .i use xxx for my personal and business phones and the issues are now affecting my work , when my contracts are up with xxx i will be changing provider i just wanted 2no if my message had been sent but i was sending it to cuba but i have to call back in 48 hours to see if it has the **** up on the upgrade should not have happened and it has taken 2x trips to the shop 2x emails & a phone call to rectify the mistakes in setting up the upgrade and account features good service quick to resolve my issue , polite and friendly not getting what you ask then to do i have been with xxx for many many years weather on pay as you go or on contract and i have never had any reason to complain .xxx are out standing i was told the upgrade and the sure signal would both be delivered yesterday but the phone never arrived so i have had to take another day off work today to wait in for delivery . no time because i 'm not very happy and my problem is still not resolved if you wish to discuss - you can call me .xxx did not fulfil their agreement which i had in writing and no apology was made . i felt with the advisors tone he thought i was lying . friendly , polite , quick and got the job done . because every time i have a problem with my blackberry they always find a way to sort it out without any problems . ur customer service is no good as the person answered all my questions very pleasant c s rep who was helpful and informative . being lied 2 numerous times by advisors appear to have sorted my problem out re being overcharged , efficiently ! ordered replacement phone and the time of delivery is not convenient and there was no effort to arrange a convenient time .'just unlucky ' was the comment i had a simple question , she answered it very well and sent me what i needed very quickly ...very personable and made me feel like a person rather than an account number .i employ people in telesales and call centres and i thought she was excellent..you should look after her attitude of person taking call very helpful and efficient staff . . girl i spoke to re upgrade was very pleasant .very refreshing to get such good customer service because i got no help what so ever and surely if you want people too stay with you after contract finished you would want to help customer & wo n't be me you lose in long run be my family & my friends all got sorted mainly very satisfied but i was cut off speaking to the first advisor everything was dealt with efficiently and politely no fast service , short waiting time and polite person because they was very helpful to solve the problem or situation i had good and helpful overall i am very satisfied with the services offered by xxx . its not easy finding settings on yr website which was the advice . coz i still dont know how my bill woz so high in march , i found the explaination confusing in general im not happy with xxx for various reasons but the call today was handled well fone not answered polite and attentive customer service never got a answer after being on hold for 5 min then lost contact did everything i ask and rang me back when she said she would also she was very helpful the man was very clear , and very profesional problem not solved polite well spoken and competent very good advice without being patronising-good communicator give him a gold star and a pay rise ! all questions i had were dealt with quickly great help i was happy with the service i received cause you asked for them problem was solved .person was polite helpful an pleasant on the phone . 10 10 10 completely satisfied prompt response and support . 10 because its true have had difficulty getting my ac sorted out - lots of errors n issues ! good service and polite with knowledge plus the holding music was up to date and was a song i liked ...feel good factor.cheers . you had your 3 questions ! excellent service and advisor , but ask for international call to be added and phone still not allow me to call !will wait 24 hrs before trying again :-/ all the family are on xxx and everytime we buy somthing new on vodfaone there isd always a problem !i do not know if my problem is resolved yet and will have to make more fone calls to xxx to resolve the problem which cost me 25p everytime ! good service ezxcellent customer service quick resolution i 've just realised you have charged me to send you replies so i 'm really unhappy with your requests after a very positive experience with your call centre not satisfied as my phone is still not working being able to speak to a british person and text updates . i have phoned xxx 4 times now to get my phone set to send and receive mms but so ear i have not been given correct info for it to happen i an about to make my 5th call xxx service is rubbish and that is experience from previous times too an excellent service very quick to answer my query and a very polite lady to speak to rn thank you 1st contact lacked knowledge .supervisor very helpful . unable to use phone for voice calls problem with sim advisor unable to rectify problem need to purchase new sim service was very good call handler fantastic , problem with reception very irritating and not sorted by solution fast service and addressed to the main issue cohesively . dealt with idealy operator rude .will be leaving xxx at earliest chance . good efficient service .helpful pleasant english person if you really want to know the reasons call me and i will explain y no. adviser really helpful that 's why i marked 10 .this is my work phone so my boss generally deals with xxx regarding queries .but my personal phone is with xxx and has been for over 10 years and when my contract expired in nov/dec the upgrades were poor and staff not very helpful that 's why i marked a 3 kuz my txtez wer nt kumin no hope you not charging me for all there text .i wanted to upgrade to get overseas package i think u give good service ive been with u for a long time now your customer service has so far always been really helpfully and most importantly the advisors all seem happy to help in my eyes no ones perfect .but xxx is good you should check how long ive been a customer . your staff were very good and helpfull your answer time was very fast quick friendly service answered my query straight away and i was satisfied .ps that 's 4 questions :0 ) did n't solve issue .very unhappy with performance of bb9780 . because you asked me to your assistant was polite and helpful i am very satisfied with the quick response to my queries . very poor service the employe that i spoke to seemed to be in a mad rush i waz very polite the call that i made waz about my points ive got 20020 i asked her if she could turn my points into calling credit az i do not know how to work a computer az i am meantaly and phisicley handycaped and she put the phone down on me . i think you az a world wide network should have specialy trained staff to help people like me and many other handycapt people out there i am discusted by the servis i got this morning . i have a problem with xxx charging me the wrong tarriffs .the issue is still being investigated by yourselves and its been an issue for 2 months now .consequently my latest bill for 2 months usage is approx 950 pounds .this situation is unacceptable quick response to call and sorted very efficiently because you are incompetent and your service is appalling . the reason is because i topped up my credit but didnt get my free messages which was the reason i changed to xxxphone . very helpful response and decision made . the 5 was actually due to older issues with xxx - i did n't realise it all related to this phone call ... lady was friendly and v helpful .thanks yes if u phone me very helpful and clear personnel , slight misunderstanding of whether i was due an upgrade or not . i was very satisfyed with the people i have spoken to on the few times i have called & very helpfull indeed :-):-) the only thing i think is wrong is the number we have to call if its from a landline ... great service all good thanks for the service xxx have always offered a good service i was left on hold for quite some time and as i have been a customer of xxx years could of been offered something free for staying satisfactory outcome your representative could not help with my equiry at all .i only wanted to top up a phone my calling credit had been suspended due to lack of use , as it a second phone .after geuing frustrated and angry at your ridiculous autmated system the lady i spoke to , barbara , was fantastic and very helpful and efficient she should get a commendation thanks .martin pritchard got as needed the marks explain themselves ?stupid question . very good service nothink they could do to help my bills r 100 pound every month and he basicly said tuff was very impressed with the knowledge of the person and the customer service no help at all thanks i phoned to pay my bill .i was then told i had an additional contract on my account .queried this but the advisor jus took payment when i told her i had no idea where tho contract had come from .she was adamant i asked for it when in actual fact i had n't and had not received any information about this .she would not listen to me and would n't put me through to any one else .i then had to call back again to try get it sorted .this advisor was much more helpful .she dealt with me in a great way .if this was n't the case i would be taking legal action as it is against the law to give out a contract without the customer knowing . i was happy with the service i got rang up and martin was helpful and informant - knew what he talking about the service was totally unsatisfactory , you did not address my issue and i will be going to another provider you did what you said you would do - which was +ve .the bloke i spoke to was surly .a we got the best product from a very helpful , polite , friendly and efficient agent .thank you . 4 nokia e5 in 6 months loosing business not very happy excelant customer services find xxxphone the best network provider out of all the ones i have had call was answered quickly , could understand the person at the end of phone , and was resolved for me yes because i spoke to a lady called rose & she was brilliant...she talked & explained me through everything i asked & was a pleasure to talk to...she really is a credit to xxxphone . long , silent waiting time , until it was explained that yr system was slow , interspersed with a loud burst of laughter .i got the impression that the advisers mind wasnt on the job although she did eventually answer all of my questions .there was no attempt to engage me as a customer . i got the matter sorted within minutes .rather than being hudini with your sure box registration not accepting . q1-wouldnt recommend xxx it is over priced and does n't provide a good service for personal users over all .q3 -in general ,customer service advisers are usually unhelpful and it takes multiple phone calls to resolve issues with phone/price plan patience very very helpfull speed of service , thorough information .constant reminders and updates , i .e . delivery time . my phone is faulty and you have been hugely unhelpful in trying to solve the issue . the first advisor i was put through made no effort to help at all .so much do that i asked to be put thought to disconnections .she put me through to the wrong department .this advisor was able to help but could not understand why the first one could n't .he apologised and said he would pass the details on as a training need to the first advisor . although the information was not what i wanted to hear it was concise and clear and above all helpful thank u service was decent , no real complaints spoke 2 someone quickly , answered my query re freebies , friendly , all good . the advisor did everything in his powers to help me and was able to provide solutions i would n't think every advisor would be able to . always highly rated xxx to everyone she was very fast and polite operator unhelpfull0 all he wanted was for me to pay for remaining months for phone before i could get upgrade . i had a query and the person helped me with it you were really helpful , made me feel a lot happier , i think the package i now have is right for me , your representative that i spoke to was top notch as far as i ,m concerned , is an asset to your company , thank-you very much from start to finish xxx has wasted my time and money .problem after problem and i got the phone only 2 weeks ago . not able to finalise my request even though i had followed your previous instructions and now you need further paperwork . very helpful operator professional ,recurring problem , not convinced it is fixed ,time will tell my friends phone is very poor with major software issues .ovi is very poor as a platform .she has been trying to sort these issues with you for a whole year .that is a poor show .i 'm extremely happy with you , hopefully she will ring tonight & you can resolve her problems so she can stay .thanks xxx . because xxx have told me i ca n't access my voicemails while i am currently in prague - this is ridiculous and such poor service - i am a business customer and now considering changing provider due to this - not having access to voice mail is just not acceptable ! the advice has worked the staff i could not fault very helpful ..but am thinking of ending my .contract with xxx .ihave n't been happy with the network availibility my phone keeps cutting out and with my contract phone not happy with it either , .alsoi feel that xxx do n't give me any incentive to stay with them .withspecial offers where as o2 and orange do considering changing to.o2 very quick and efficient service the customer care officers were impressive good efficient service as always my query was handled quickly and efficiently i set a call back which did n't happen .then my call was dropped during a transfer and no one has called me back .your website is also not very helpful .i want to know how to transfer contacts to a micro sim . good customer service although my prob not solved annoyed me that i cant use my debit card 2 remove content control now have got 2 go in store 2 try and get it removed it was well handled and i got quick useful answers but the solution was n't 100 % satisfactory although let 's hope it works . it was ok the service was appalling please call me as utit would be quicker than writing a 3hr essay i am finding it financially difficult to continue the use of one of my contracts and as a loyal customer for 10 years i would of hoped xxx could of helped even just to reduce my contract .due to this not being able to be resolved i now have to sell my contract over the internet very good call agent she helped me out and was pleasant on the phone . simply excellent response to my request . she was very helpful and had good product knowledge .you guys should give her a raise . my query was answered quickly clearly polite and friendly thanc good service the lady i spoke 2 was very knowledgeable and so helpful have n't resolved my problem well it was good until i had to keep filling out these surveys the person was excellent x because the young man dealt with my queries in a friendly manner and could spell my name ! generally reasonable experiences adviser was friendly overall okay , but he asked at the end : so are you well tomasz that i thought was bit to much .be nice yes , but if you to nice its just weird was satisfied with the service i received . the advisor knew about the things i asked about and directs me to the choices of solution [lways helpfull i think xxx is a great network to be with good service i require customer services to contact me to dircuss a major xxx error in providing acct information over past 12 months .you have now advised me to cancel my reglstratlon wait 24 hours and reregister ! xxx told me in august 2011 that my phone is due for an upgrade .after investigating the phone i required , xxx then told me the upgrade is not actually available until nov 2011 .upon requesting an upgrade last nov , i was told the upgrade is actually not available until april 2012 .upon calling xxx today to request my update , the automated answer states i am due an upgrade in oct 2012 .i waited to speak to a guy .i told him my story .he then advised my upgrade is not actually due until nov 2012.so i 'm confused and annoyed .please can you help ? ? yes i 'm a very satisfied customer . the lady who took the call dealt with my query quickly and efficiently .she was polite and resolved the issue for me . could not fault the last advisor i spoke to she was very helpful and informative i got the answers i needed quickly and very politly , i have been with xxx for years now and have always found servicfs really good , if i didn.ti would switch providers and my contract is up in june but i will b staying with xxxfo}e can i get a freebee ta spoke with darryl in warrington small business unit , he listened to the problem , suggested good remedial actions and even gave his ext number for me to call back .could n't fault the experience . it took two attempts to get through the automated process to reach someone to whom to speak .once through , victoria was very knowledgeable and helpful in answering my questions . q1 .i would n't recommend xxxphone 's 24mth contracts .my phone is working correctly which means i routinely waste time and i cannot upgrade until february 2013 !thanks for that ...maybe xxxphone should look at each upgrade on its merits and potential longevity of the contract when it is up .q2 .my initial query was answered by the call handler , however i then had to waste time emailing xxxphone as a cancellation ( another xxxphone contract ...you really should look at your customers more closely ) .q3 .the handler was great and has to follow the rules so no complaint about him .many thanks , andy . all very good an great servicer all my questions were delt with efficientley service was quite satisfactory good quick conclusive service ring me and ill tell u good service , solved the issue . always find services good and staff very helpful : ) not happy cannot receive incoming calls on old handset as i received new handset yesterday but have not activated sim card i was told that certain systems already being sent to new sim so cannot receive incoming calls .i need this phone for work i have problem with my internet key .i went in two xxx shops and they were unable to understand the problem .iphoned assistance 191 and the first time ,two days ago ,they fixed the problem but today again .iphoned again and this time they asked me to speak with the owner that is my friend but he was n't with me and they were n't unfriendly .soi 'm very disappointed because i 've been left alone lucy was polite , efficient and knowledgable .excellent customer care you said only 3 questions : ) the lady sorted my account out for me and told me my proble good friendly helpful service good service quick and gave correct info overall service was very good , i just struggled with the adviser 's accent my ratings were based on the fact that i might have well been speaking to a recorded we have written formally , phoned and haue email from you to change our company name .i wasted a further 30 mins following your written instructions only to be given different instructions .typical of xxx ?u always manage this , corporate chaos . i 'm finding a transfer of ownership very tiring !and not made easy to be honest , however the adviser was very friendly and helpful ! person i spoke to was polite and efficiently dealt with my questions even though i could n't explain the issue very well . o well i been a xxx customer too long & i know good servive when i see it & you 've always helped me in what i needed it was an efficient , helpful and fun experience .xxx is 'human' ! very helpful and came up with workaround to get me my bill however it did n't address my issue of not having online billing access absolutely appalling , a fault on xxxs behalf causing me huge problems ., and not one member was able to solve it .they kept transfering me to different departments .when i requested to speak to a manger .i was told no .this will be my last month with xxx .awfulcustomer service . i needed advice with a problem and i think i got it your thanks .finally , please could you tell us the reasons for your ratings ? too long-winded to go into .basically dis-satisified with the reponses i got frm the pay as u go desk everything dealt with well but could not hear the member of your team very clearly . good pheasant service and issue resolved . not satisfied for claim that i have made .veryannoying since 2 months 2 steve took ownership of my complaint , presented me with positive options and restored my faith in xxx .this is what customer service used to be like .thank you steve . : ) because i spoke to a man and he said that he would give me the 20 pound redeem pack and they still havent put it on cause the amount i top up and it hasnt let me on the interent so thinkin of leavin use . quick call response , polite friendly manner and problem solved in minimum of time .been a xxx customer for years only network in the uk for me .( now can i have free calls ? ) no flexibility have been xxx customer for 12+ , and have been very satisfied with service i have received because i was satisfied with adviser that attended to my complain was not happy that it took so long for carphone warehouse and xxx to communicate about canceling my contracts but the lady today was really helpful and explained to me my bill and confirmed the contracts had been cancelled . first class service and good advisor the guy was very good no you service is fantastic !technically and customer service .best network in my opinion i 've just moved to xxx so i 'm new to everything etc and was having problems starting up my new phone .the lady was really helpful and did n't make me feel stupid which was a nice change = > thanks ! because you asked me nokia8 replaced 4 times samsug the same and you are using text to sort prob instead of speach the shop guy tells me one thing .guy on the phone tells me another , i 'm frustrated at getting nowhere fast with my issue ..... the adviser was professional and courteous .but xxx as a company are really going down fast in my estimations . very good service overall happy with the customer adviser and the service but feel customers could be rewarded more for there loyalty my upgrade is due and most of my family have moved to o2 over the last few years and want me to also but i 'm not sure been with xxx for nearly 10 years there shod now what deals are on it is not ofton i have to call , but when i do i always receive good servicem coz one person says one thing and does n't make any notes i found it to be good service and nice helpfull lady on the end of the phone advisors were helpful you accept i have a genuine issue but cannot or will not resolve it .you think the problem should remain my problem the person i dealt was very pleasant and answered every question i had and was also very jolly personality we had an agreed date of when i pay my direct debit and you have been lucky that some times its been on the day i get paid .and this time its not and its early and i have n't been paid and you ca n't change date of payment and if my bank ca n't cancel the direct debit and i get charged , then you will be paying the charge for me . because he was very helpful and deat with me very quickly and did not have to wait long . excellent advice pleasant person i could not fault one thing on this occasion .that 's the reason for my high scoring . the person i spoke to spoke in a clear , legible , pleasant manner & dealt with my enquiry very quickly 10 this is the third time i 've had to ask for a call list of phone calls from 1/08/2008 till 31/08/2009 due to the information on my call list will help me winning a court case .due to the importance of the information in the call list i see xxx being very unhelpful in not passing this vital evidence forward to me when first contacted .been a customer of yours since 2004 and considering if i will renew my contract again . i have asked for a full breaksown of calls for the last 2months and i have received nothing ! i phoned up with a complaint and after being passed from one dept .to another mark took the call and was very understanding and took time to explain the process and was very thorough .many thanks person who dealt with me was v competent howeve this is an issue that has been ongoing for almost 6 weeks actually i mittoderstood it maybe 4 girl was very patient satisfied i was 100 % satisfied.thank you . i 'm happy query was dealt with no issues . no the operator connected me to the insurance section who after me giving all company details told me that he could n't help me because there was no authority on the policy to speak to me or anyone else within the company .surely he could have checked with in your organisation as i took out the contract .have been told to go into the xxx store with id easier said than done very fast polite and accurate my blackberry key pad does not work and i have had to borrow a friends phone .i asked for a replacement phone and told i would need to send my old phone back to you in the first instance .i use my blackberry for my business and cannot function without it .i 've been a customer for well over 10 years and expect better service .i asked for an immediate replacement and was told i would have to wait up to 10 days after returning my broken devise .this is not good customer service .at the end of my current contract i intend to switch to a more caring provider . i was very pleased with the help and friendliness of the advisor that helped me .one criticism though , i got cut off during the first call and it would 've been nice to have been called back .but still i was very satisfied with the help . good , fast and successful service because the assitant was easy to talk to and dealt quickly and happily with my query . u are really helpful and im staying wid xxx you got in contact with me as a company to give feedback as a customer xxx look forward to liasing with you in the forseeable futureregardsdionne louis very helpful was a mast/signal problem not recognised in february i agreed a new contract with tim from your sales team .this included free paper billing and was less than half of what i was paying .the girl i spoke to was not prepared to follow this up for me or let me talk to her manager i dont believe she was listening to what i was saying .just as well the person in your wells shop was more helpful coz i did n't get a replacment phone simple questions , easy answers .this is why i stick to xxx . i rang yesterday about myy upgrade and the person i spoke to was n't helpful because even though i was n't due a upgrade was willing to pay so i could get one but he said not possible so when we went to the shop they then said i could pay my contract off which i asked about first of all but was n't given the option ! the lady was polite and solved my problem quickly yes the girl today listened well , asked good questions , told me how it was going to be rectified - good service i feel xxxph|ne ,is safe ,reliable ,helpful ,understanding .&patient& kind. i have been with u for years ,very happily , yr staff r very kind & helpful. i wld always recomend xxxphone . direct concise answers and dealt with request straight away quick , straight to the point , courteous and problem resolve on one call 10thanks polite , friendly person , offered me a discount , was thorough and helpful the lass on the helpdesk was very very good .however xxx as a company appears to not be able to help me get mms working on this or any other nokia lumia phone .whether it be a tech or config issue no one is sure and so at the moment it either needs an update from nokia or market place to reissue the network app . the person who answered my call was helpful , efficient , polite and was able to help me with my query . marie , gave me excellant customer service .thank you ! given incorrect information several times only corrected when i questioned it one issue resolved but still one outstanding but i was cut off after being on hold for several minutes i would have hoped for a call back but now will need to call back and almost certainly have to explain again to a new advisor were not willing to help with this short term situation that i am in at the moment , were not willing to wait until 1/5/2012 for a payment to bring my account up to date very dissatified with the service and will not be recommending you ro anyone advisor was friendly polite and dealt with my query efficiently and quickly !dan is a credit to your company good service 8 overall good service as always . always room for improvement 10 got things sorted with out hassle and minimum of fuss they did the job , no problems , very polite , simples ! unable t access internet on this fone + been charged for the service i ca n't get ive never had a problem with my service provider , therefore 10/10 was the only option for me .thankyou for everything . i could understand the operator .she was clear and very helpfull . customer agent really helped me out and i felt valued she was friendly , helpful & efficient i didnt have any trouble with the service and am please with the result . very satified with your service and helpfull staf chris the operator was excellent .nice natured .friendly and very good at his job .thanks happy with service , unhappy that even tho i 'm a contract customer i have to pay for a signal booster very well handled . servise i recieved was fine .jus recently been unhapp with xxx regarding my monthly bills so that is why i scored a 4on reccomendation . experience was nice , friendly as always .the blow was lessened , by refunding part of the problem , aka passport was not added .my one and only request when i got the contract was xxx passport and 25mb roaming .the was put on but the passport was n't ! ?over all i was happy .you helped and refunded a large chunk , but in reality it still would n't have cost me as much as it has .based on previous experiences and over all impression of xxx im still happy and would definitely recommend you and your service .i 'm guessing this is just a one off mistake because the deal with my case in professional way .regards got told the incorrect info the 1st time i called , had to ring back to confirm the details .the 2nd person i spoke to was very helpful man told me what to do on phone and went to go through what he said and nothing on phone to the way he said to go the staff always answer every question i have and they are so profesional . 20 out of 20 ok bye more power to you it was a challenging technical issue and we spent more than half an hour till it was resolved satisfactory no yes u alway give a gr8 service and the people on other end of phone are alway very helpful .i do prefer to talk to someone instead of a talking thing ur staff very clear answering and explaining to myself lack of knowledge on outgoing email i give your ratings ten out of ten thanks i do n't like xxx because i got screwed over with my old account and now early upgrade has been taking away , not a happy customer good friendly service 1st person very unhelpful 2nd person more helpful & more pleasant in regards to q2-i have emailed to cancel my dongle contract in december , i 'm now being told that you have not had any email from me and i continue to pay for this that i do n't use .i would n't reccomend anybody to have a dongle with you .its been nothing but trouble ever since i got it 18 months ago due to this i have n't been using it for over a year but still paying for its services . system restore is not the solution .there must be something wrong with network coverage .i used to like xxx because it 's better than others .rest of the service is good but internet connection is worse than even three.that 's my thinking , i might be wrong . very helpful lady was not offerrd to stay on old contract in store the service met my needs im happy with the service customer service do not care for customer problem and wanted to charge to provide a service which is already paid for . because sometimes its hard trying to get a problem sorted over the phone .thistime to get this sorted i will have to go into the store . no satisfied very helpful young man :-) the advisor was very helpful but the way i was treated by the company is poor indeed not yet sure the problem is resolved customer service has always been good , but recently , ive experienced some lovely staff who were polite helpful + knowledgable . yes i did not get my problem solved i was cut off on my first call .and my phone issue is unresolved very helpful and verypolite the guy i spoke to was not helpful and i thought he was rude .xxx are the worst phone network i have ever used problem was solved because tried to register my phone with my debit card cuz i had a new card come through an they said they couldnt do it an they wouldnt take my family an friends off my phone to change it for another offer an they said they couldnt do that an iv done it a few times an its cost me neally two pound in credit an iv asked to put me on free weekends an they said they have an they aint an iv topped up my phone to get free weekends this weekend an it aint accepted it is there any way you can change it to free weekends for me cuz iv topped up an should have free calls from twelve tonight thanks helpful 0 service and the advisor was brilliant . my enquiry was dealt with quickly and accordingly and i received the phone in a very short period xxx use to be one of the best network in but now it not the case .a lot of network problem these days .am just paying money for nothing . too long to send by text .call to discuss if you are interested . i have been mislead on my account and no-one is prepared to help other than to re-direct me to store .not good enough after over 10 years of being a custmer .i will not be re-newing with xxx again all queries well and politely answered , sensible action on modifying plan and good advice for future actions including upgrade . lovely girl i talked to well happy thankyou . xxx provides very good services operators seem unable to remove content control and also unable to explain why one was applied network in this area is very bad and we are loosing business because the adviser got onto it and dealt with it efficiently and quickly and politely the person i spoke to was well spoken and sorted the problem straight away .had a problem with xxx last couple of weeks when been with them ten year and once my contracts up i will move to a different company perfect was helpfully and polite when i come to the end of my contract .i wil not be renewing , really very disapointed with the service the staff who assisted me was very helpfully just overall satisfaction with ynur agents courtesy and helpfulness very helpful i 'm happy with the service but i had the same problem earlier on in the week and it had n't been resolved .i am aware that the current issue is all my own doing though ...i just want one of my contracts cancelled - hopefully all will be done today at some point ... cheers . very informative i was very satisfied with my advisor he resolved the problem very quickly and i was n't put on hold for long v helpful chap ! good quick service what wife said pleased with the help and the patience shown to me by your member of staff phone problem solved quickly . the man i spoke with was very helpful and polite he sounded like he enjoys his job passed to 3 people ! 3 people could n't answer me and when i was transferred did n't have know my problem ! ! ! absolute **** service , well done xxx , i 'll be changing my network after that ! i am more than happy with the help and support available pleasant person xxx always succeeds in sorting out any problems i have .i am a very happy customer .thank you : ) satisfied because xxx is the most useless network ever and i can not wait to change back to o2 !you have been nothing but trouble ! no reason thanks did n't solve problem .did n't call back as promised . not a 10 as an adviser had phoned the other day to offer me an upgrade but today when i enquired was told it was too early , the adviser who i spoke with today did sort it out in the end for me though after checking with his supervisor . why does it take up to 10 days to return money paid by mistake u received it within 24 hrs very helpful even though was n't the outcome i was expecting to hear just because everything was delt with while i was on the phone i am unemployed .ten pounds credit lasts me one month .some scammers steal ten pounds directly from my phone and xxx cannot help me .how bloody useless is that ?i cannot use my phone for a month , thanks for nothing you are useless . polite and very helpful .the fixed worked so im very satisfied for q2.was not 2 happy that d debit was not supposf 2 of been cancelled just change of date .personwho i spoke 2 for q3 was really pleasent and helpfull . good service . the advisor sorted my problem straight away even though it was the fourth time i had phoned in the last 4 weeks , very helpful mre of ur team should be like this : ) my problem was not resolved . my query was delt with quickly and efficiently rrduce phone bill because i was satisfied ... quick answer , problem easily resolved all staff were helpful curtious and resolved my problem quickly only fault was while i was on h ooo ld i was cut off twice on mobile but rang me back promply my issue was n't resolved and i 'm generally unhappy with everything about my contract . query was solved quickly no the lady was very helpful & understanding you are grt at wot you do nothing is never to much touble thank you call me had question regarding unlimited landlines from old contract to new and demi most helpful efficient after many years of using xxxphone and paying a lot of money to xxxphone .my screen froze .so i needed either a new phone or my phone fixed .your insurance would n ,t give me either because i left the claim over 7 days .how disgracefull a service is that for a loyal customer .so now i have left xxxphone and gone to virgin .and you now have very bad advertising from me . my problem was solved quickly member of staff was helpful , sympathetic to my disgust at having items on bill i was not aware of and was speedy in expediting changes . email sent to explain . want to terminate my contract , unable to do so over the phone . very good efficient person , on the phone , but the instructions given to unlock my phone did n't work ...again , been advised to take to xxxphone to have phone sent away x customer care was good you have provided an excellent service on this occasion . good alround service the first operator i spoke to was nice but did n't have a clue how to help me so passed me to the technical team .the man i spoke to in the technical team was very rude and unhelpful , i felt uncomfortable talking to him and he could n't help me and told me to ring back ! ! ! issue unresolved - been without dialling out facilities since yestrerday - atrocious ! efficient in answering questions person listened to my query and dealt with it in an efficient manner recognising me as a loyal customer i was told one thing on the phone and another by your customer services , and was n't told a reason why it had changed , the associate was fine .i would just like to see the cost of a few items reduced . quick response and got exactly what i asked . probiem efficiently dealt with the request was not dealt with and i had to call back very helpful member of staff dealt efficiently and rapidly with my request excellent quick service as ever and i can speak to somebody rather than a machine whenever i need to .thx you deserve high rating ! got answer to my query thanks i have tried to re place a broken dongle for one that works after being cut of once and having to start again i was told you would not replace it as a long standing customer i am $ disgusted and will not renew my contracts as they run out witch is not to far away i am now paying for somthing that is not working and not happy i aint getting no incoming calls wen sum 1 tried to call it says my phone is switched off and my issues has been resolved for three weeks xxx service absolutely rubbish if i cud i wud cancle my contract and wud advise ppls not to join xxx cas ur service is absolutely rubbish and time wasting because the person that did everything was very helpful shame very friendly cheerful staff happy about the way it was done rang up call answered within 3 mins and got my query sorted straight away lady was very helpful and understood my problem .gave me the free internet i was entitled too .i am going into xxx store to see chap who upgraded my phone to get help with some of the functions and query the free internet not shown .onbill .nice english speaking lady . sorry but that 's question number 4 friendly , helpful , polite and efficient service my service today was great but previously when had requested a cap on my contract i was told that the cap was on my account then today i was told you do n't do caps and my bill has went over i feel this ian my fault due to being too the cap would n't let me go over my bill i a considering ending my contracts with xxxphone with all the years iv been with u iv never had a bill so high as this months .some calls on the bill are durin the night , where as i never make calls during the night as i suffer with uncontrolled epilepsy + my meds zonc me out !other no .are 'nt recognised + repeated + yet all i kept getting was ' well you have gone over your free minutes mrs musgrave by 500 ( or so ) minutes so you will still have to pay the bill , there is nothing we can do . ' and was 'nt willing to do much more .i myself am discusted with how good a customer iv been ! . great customer service .sorting all queries on the spot . the guy was very helpfull and understanding good service and help verry nice costumer service call was answered promptly my query was delt with acceptably it took quite a while to complete the call dealt with promptly and politely . the adviser was very helpful and friendly .my issues were resolved promptly .i have been with xxx for several years now and am very satisfied with the service i have recieved so far . i am quite happy with the services provided , keep it up. . i got the answers l needed all good as always .even though i was cut off .u still txt my balance .when i called back i was 100 % dealt with and aware of all .job done .luv xxx - line 4 u the person i spoke to when i called , hung up on me , the 2nd person did n't seem to understand english , either that or he was hard of hearing .i have been a xxx contract customer for over 2 yrs , however i have had no option but to cancel my direct debit with you , as of today as i am a single parent with 3 children , and i cannot afford to pay crazy prices for services i not only havnt used , but also have no knowledge of .it is now my intention to seek advice from cab and also get intouch with the fraud squad . been with xxxphone some time now and not happy with the service .thinking about cancelling both contracts and going elsewhere problem was solved excellent service - we got a positive result to our query .thanx ! very helpful indeed annoying menu structure .i want to speak to someone direct not waste minutes on an automated system . service the person who served me could not have been more helpful because i wanted to lower another contract so i could take this one out but was not allowed to do so but in the end i as satisfied with my service the gentleman was very informative but knew i had limited time so did not take too long helping me find what i need .i was really impressed with his help the assistant who served me was very helpful and informative . very helpful assistant .arranged everything efficiently and speedily .never felt rushed .was very helpful at explaining new phone even though i was only buying a new sim package .friendly and professional manner .nothing too much trouble . mostly very good service very friendly and answered all our silly questions .also did not rush took us through everything so we understood .thank you . very good service and very efficient . very helpful not at all patronising altogether a pleasant buying experience no que polite knowledgable sales assistant yurek , the salesman was extremely helpful .my wife 's contract expired one day after an in-store offer .he took time to telephone to see if he could bring it forward one day , which he was allowed to do .for me , he was able to advise me the best tariff for me following a change in my circumstances .both transactions enabled us to save money , but equally importantly , exceeded expectations .excellent service , thank you . good attentive friendly knowledgeable service from alex .better phone for free than i expected .offer of after sales service unexpected but welcome . happy with service well please with you sales agent style . i was served by amy today and received exemplary service .amy went out of her way to assist me by helping me to put my new screen cover on as well as transferring my data from my old phone .i will be recommending xxx to everyone :-) . 12 had a excellent service very happy and polite man happy with all services yurek was efficient , helpful and pleasant . the people there were very kind , patient and sorted out what i wanted when i did not even know what it was . having been a customer for a number of years allservices have beengreat no personal service easy to deal with answered my questions and showed me round phone whilst always smiling helpful helped lower price showed severral products company is **** , good staff . great service good service happy it took me a while to get through , but the lady was very helpful , the only reason i never gave a 10 was they could of notified me by calling telling me there text system was down due to faults . as i was very satisfied i scored accordingly my questions were simple and the answers straightforward - no problems . advoisors not willing to helpwrong transfers the lady was very helpful and very pleasant..and more than helped with my questions . . greenfly service nice staff problem was solved quickly the problem is n't yet resolved , hence why i only scored a 5 for q2 . my enquire was dealt with efficiently and professionally .the lady that spoke to me was polite and offered me a discount as a good will gesture even though the problem is not xxx 's mistake .very good service .thank you . the agent was courteous , knowledgeable , and helpful and processed my order with the minimum of fuss .excellent service . very good service everything was sorted out no point nothings going to change except who i get my next phone from ! gentlemen s customer service was 10 out of 10 thank u . satisfied : ) very efficient team who who deal with customers problem with a professional and human attitude . i was dissatified with th situation that arose in the first place , however , i was very pleased at how helpful the customer service representative was . my phone is faulty i pay 4 business !u have n't got my phone in stock to replace it !i 've got to send it off to be mended !i 'm discusted !i have 2 lines with u on business and i 've never had to ring with a problem .now i have i ca n't get a new handset !i need it for business purposes its not my fault its faulty and its not my fault u do n't have the phone in stock !but now i loose time with out a phone and business which i pay 4 . orange service is btter ! all was fine i have contacted vf customer line 3 times over the past two days .each of the guys were polite , knowledgeable and were able 2 answer my questions .there was very little waiting in a queue listening 2music .as i result i have renewed my contract with vf . that you help people all time friendly and courteous manner and advice was quick and effective customer service was fine .dissapointed that i lost my freebee pack when i brought my number over to xxx , but what can i say if thats what happens .i was not imformed of this when i requested my number transfer . your call centre chap was very helpful but it is annoying to be told that the eime number given by the phone 's software is invalid ! the young man i spoke to was lovely and helpful .excellent customer service .the 9 though was because whilst i am happy enough there is always room for improvement .my bills are expensive and i have to call you to see what my options are rather than the other way around . paul i spoke to was very helpful certain staff seemed incompetent and unaware of certain services xxx offered .took a while to get my demands across .in the end it was sorted efficiently . the person was polite and very helpful , and whilst i was not completely satisfied with the advice i was given , i realise that is xxx computing skills rather then him . was very helpful and was sorted out very quickly your very good but why i ca n't cancel one of our contracts in store , i opened it in store , why do i have to send a letter and emails .would be easier to have the in store option . because xxx is good overall good customer service and satisfactory . very helpful girl who sorted prob problem almost has been resolved - shame i had to wait for a week , charged for nothing and i need to wait another week . always helpful and polite just a good service as always xxx do .thank you very much . my credit rating is above average , you will not allow me to have a contract , even without a handset although i have offered to pay for 18 months in advance and you will not port my payg number to another carrier who will let me have a contract ! ! ! all very helpful knowledgeable and very quick it 's not the 1st time xxxphone cos xxx are obviously a rubbish network and like to rip their customers off ! polite and helpful staff .efficient ! yes i have lost all confidence in xxx and feel that staff i have dealt with make a bad representation for the company .i have been told and promised things from advisers and assured they will be done and had their word and yet noone has done it .today the adviser has promised me to reslove the situation but i was told the same last week ... lets see what happens ...it is only through being lied to in the past i have no faith in todays adviser however he was polite . was told that as i bought my contract in store there was nothing you could do to fix errors with it very disapointed staff r pleasant + helpful but i still have an on going prob with service in my area for almost a week now rude , pushy and unhelpful . this is an on going problem with vodefones complete lack of customer service i have already made inquires into the cheapest and quickest way to terminate my contracts and will be taking my business elsewhere todays cs advisor seemed compitant though if the infrastructure is not in place to enable him to help with my problems i highly doubt they will be resolved anytime soon happy with the service as usual none fault not fixed .customer service unhelpful was half instructed first time ,had to call back .could have saved my time by advising of all possibilities at once i was very happy with the service i received today .the man i spoke to was very polite and knowledgable and happy to help .i was however surprised to find out that i only have 500mb of internet usage with my contract as most other companies who offer 'unlimited ' internet as part of their contracts ( like i have with you ) cap it at 1gb.the person i spoke to said this should have been explained to me when i took out my contract but it was n't good all round service no i 'm busy ! the fact i had to phone up and check on my billing , means you did n't 10 for recommending to some1 , my query was sorted out promptly .efficiently and with good humour .thank you i aint happy cause u threated 2 take .mymoney of me and i m goin 2 my soiltor been getting random texts of a company and flagged it up to u guys before and ur team told me to inform u when i get them again .ur member of staff was n't helpful . there is a problem that has n't been solved very satisfied could not hear him properly but apart from that he was fine . very satisfied excellent service generally but was unable to answer my question of why i had received an e-mail asking me to change my internet account passwood problem listened to .solution put forward which cured my problem .very efficient service .thank you . my network has failing for the last 5 days the agent was polite and helpful . got a gud deal and staff were polite and helpful was extremely happy with the information your advisor gave me and it rectified the problem intial sales call rushed did not feel i was given enough time to digest info .the first call made to cancel conctract and return product eventually failed because they could not conect me to returns dept .second call made 2hrs later successful people polite and helpful i have been deceived by xxx by them miss-selling me a phone contract which i did not ask for nor need , customer services have refused to help me in this matter because the upgrade was over a year ago and my phone insurance , which i cancelled in feb 2011 is still showing on my account which is not being refunded in full .i will not be staying with xxx when my contract expires as this is no way to treat a customer who has always paid his bills on time and have had no complaints . . i really do find this a shame ! ! ! this was the 6th phone call to customer services over the past couple of weeks regarding the same issue .the advisor on this call , karen was polite friendly and informative , however the past calls have been fairly similar without any resolve .i have been reassured and confirmed with a date of when my issue will be resolved , so i can only score an average score for 1st two questions as this has not been resolved yet . all my queries were answered quickly and accurately .everything i needed to know was answered with easy to understand replies i 've been offered a much better package from o2 and i feel a little let down by xxx having been a loyal customer for 15 years . we wanted to add a dongle to our package , but could n't .were asked a question on password , but could n't remember it .were told they could n't proceed without password .need this to be delivered am friday latrest . did what i asked , with a smile . just basic good services xxxphone is a great company and is normal to have a good services .i 'm a happy costumer .thanks generally happy with service provided . another time , to busy had loady ov greif over cancelation fees wen not cancelin contract i have been with xxx for 12 years and only learned of all the freebies last year , i am very happy with the excellent way my call was handled , so yes very satisfied , 20 out of 10 , thank you , yes . xxxphone staff were very understanding about the enquiry and once i told the operater about my son being in hospital ill with cancer and he cannot speak .they were happy to help and let me sort his phone for him .thankyou . i was very satisfied with the practical and effective advice i was given poor service he was very helpful polite man got a good deal really fast , delivered in a helpful and informative manner very helpful person but have to wait until tomorrow to know if problem is resolved as it took to long for you to get me connected while out of the country which has cost me business the answers were concise & they were operable from yr end , i did not have 2 follow instructions & its free & v easy & the op had a pleasant manner . yeah , if one of the questions had 've been `how pleasant was the advisor to deal with ` she would 've scored a 9 even though she did n't resolve my case .i continually get charged for going over my data allowance when i travel to the republic of ireland because the texts to let you know you 're reaching the data limit do n't come through until you 're over the limit .maybe the advisor ca n't do anything about that but i scored her low because when i asked if there were any other price plans that might save me money she immediately said no ( i think this is because she thought i meant should i either use passport or not as a way of saving money but i did n't , i meant was there any complete plan that might save me money ) .the reason i would n't recommend someone to use xxx is because i think the amount you charge for roaming extortionate and you should n't be charging someone for roaming when they travel from northern ireland to the republic of ireland .it 's not as if you do n't make enough money from your northern irish costumers .it just seems like profiteering and i could n't recommend to anyone to signup with a network that do that . i spoke to someone on tuesday who was brilliant- knowledgeable , great communicator , good customer rapport .my call taker today did n't inspire confidence , seemed to have limited knowledge , no rapport or attempt at , and sounded miserable too - he was pretty bad .i was n't the best caller admittedly , but was initially in more of a bad mood when calling the other day but like i said , that call taker was excellent and made me smile !the one today , a bad second . the respond from xxx was very prompt and professional .i am running a business myself and do know very well how important is customer service . my query was dealt with very quickly and courteously at the time my issue was not resolved . satisfied with service if i was not happy with the service i would move that 's why loved your girl .dont know if her solution will work until i get home .shame about xxxphone reception .paul you could not give me my recent bill transactions excellent service good service today but previous history not so good great customer service gosia good team member advisor was pleasant and helpfull but matter still has to be corrected good service from rob ! i called 191 and spoke to a helpful lady who advised i text web to 40127 which i did .i am still waiting for a reply .in the mean time i get your questions .now i have answered your 3 questions can you now resolve my question ?how do i set up web access on my phone ? great service xxx staff go out of their way to get the correct phone for u and we can always get a signal with xxx horrific customer service from call centre lady .rude and serious attitude problem it was a good quick call , went through the options good servicethank you calls answered quickly and staff seem helpful the man i spoke to was exremely polite and helpful and it was easy like talking to a friend prices 2 high , network coverage not good . very good at dealing with people because it cost to phone ,they do n't even understand what we say .they did n't sort my problem either ! i phoned twice and the first time i was told something completely different than when i spoke to the second person , how can this be when they should be looking at the same system , constantly have problems with xxx customer support i have had problems in the past that have n't always been resolved as quick as they could have been and i do n't think contract customers are looked after as much as payg customers so would think twice before recommending the network ,however the advisor i spoke to today was very polite,cheery and helpful.the problem was resolved very quickly and i felt the advisor went to extra lengths by calling back twice and setting up all my phone features when it could of been left for me to muddle through so i was very impressed today . i was on hold for about 10 minutes from the 15 minute phone call .and i do not believe my issue has been resolved - as i am still waiting on a return phone call based on my experiance with xxx in the past 4 years .i am considering my options with a new provider as i have been offered some good deals now i 'm out of contract needed help with changing contract as phone broken and contract not suitable now for need .been with you for 18 years but no help given . im pleased spoke to a good member of staff ! i returned the phone 2 u no returns label so had pay postage .spoke nina 19th she refunded said she look at acc 26th if direct deb not canc she refer 2 team mgr .spoke 26th to hussam at 240 pm he put me on hold 18 min he said spoke warehouse and cust serv and a team mgr ring me back within hr or 2 no phone call again from team mgr .looked online tue and wed am dir deb still showin 4 2mor taking both payments .rang 1.28 today spoke to fiona who said 43 pound would be taken 2 mor but she apply credit back but 2 late 4 2mor dir deb.i love xxx phone as get such a good signal but will never order one online again as was out stock 5 wk and had so much staff i must have spent 4 hours since begin of feb just takin to ur staff he was overall polite helpfull and took time to help me everything handled smoothly . intelligent assistant .concise answers . the advisers were helpful and polite , the lady at the end was brilliant excellent service i have always found that the individual call handlers , when you finally get hold of one , are very helpful however xxxphone as an 'organisation ' is abysmal & if it were not for the fact that you are the only provider with coverage in the areas i travel i would have left long ago .i have made so many calls to get my online account working i have given up , your dd system has no flex to change the payment date and none of the xxxphone apps seem to work-utterly unprofessional , uninterested & do not deserve anyone 's business regs i think your charges for calls in europe are too high 65p for connection however long your call is not value for money . i have been with xxx for 6 years and find them the best .i have tried o2 tmobile and find xxx to be top notch i always get treated like a human that 's why i have 4 contracts .3 business and 1 personal .keep up the good work :-) xxx are great n never had any trouble with them for as long as they have been my network provider yes because i have been frustrated with the dreadful service i receive .but i am trapped in a contract that would like to leave and xxx does n't care . i had no problems understanding person and problem was easy sorted advisor knowledgeable , xxx should not sell me brand new phone which i then discover is in someone elses name ! ongoing issue with 3g coverage due to your technical issues .advisor could only follow set instructions .information provided was generic apology with no information as to when you will fix the fault when you must as a business have some timescale for your repairs .i am very disappointed that you cannot give honest facts to your customers . the adviser actually listened to me and took inboard what i was saying and i felt he accommodated my requests positively and also offered alternatives which would save me money .a great guy - please thank him for me and give him a big bonus ! ! this is the 3rd time i ave rang about this problem in three mnts and its still nothing has been done iam thinking of changing my network due 2 this ongoing problem if it does not get sorted i ave been with xxxphone for over 20yrs and wood like a call back about this problem when its been looked at very helpful and pleasant he did n't tell me anything that i already knew from the web site & it took a very long time ! xxx are a good company to hold a contract with big help to me big thanks ian because the service has always been excellent every time i have had a problem nice lady .helped where could .answered quickly .unlikely to recommend anything to anyone . your rep was most helpful and dealt with my slight problem efficiently because your asian call centres are pointless and annoying , the people can barely speak english , you teach them basic english and try to get them to sound english but they can never sort out a problem . no! v helpful person . factory reset of handset when the problem affects more than one handset on the network of different manufacture in the same location is not a satisfactory resolution .especially when said handsets work in other locations such as the home without issue . good quick operator gave an 8 as i think the buy out i paid was too much .thanks good service wasnt totally satisfied it 's been over a month and still has not been sorted out am very disappointed as i am a long standing customer and is making me reconsider the service was , once i spoke to human being quick and efficient and he also had a sense of humour : ) very quick service and very helpfully the chap did all that was asked of him in a polite & friendly maner good service but still awaiting an outcome . i have had to contact you 4 times with the same problem !i have not received my bill through the post so cannot pay it , i have still not received it even though it was due for payment on the 23rd . answered question in quick and friendly manner . grrrrrrr it took too long to deal with my query .told my service was fine in my area to be transferred , , kept on hold for 20 minutes , and told it wasnt .no idea as to how long it would b down for either .i only hav reception **** i left the area u sent text about online billing when we have paper bills quick and accurate responses as a business customer we really need a phone all the time , when one goes down we do n't need some body telling us to wait for 10 days to 3 weeks for a repair .all ready one of the directors had taken the phone to a store but was told that she could not do this as her name was not on the phone contract .this is a joke as she sent all of the paper work in months and months ago changing all the phone to the company name .we have now gone out and have spent our own money to get another phone so our staff can use this until we get a repair sent back .we are not to pleased as the service as it has not been consistent and advice average .we are thinking about not re newing this contract . person at store several months before not telling me how long contract end .i kept paying when not using while i was abroad . very good service gentleman just slightly aloof but still better thsn a lot - no problems he dealt well wiv enquiry x everything is fine apart from 3g coverage in some area which are n't covered on the last 2 occasions i have rang about paying my bill i just seem to get vague answers .now that i dont get a paper bill i sent a cheque off on 15 mar to warrington address but no one seems to know if that was right address and now told cheque not been received . feel i have been trapped into a 30 month contract by yourselves , have never recieved any correspondence regarding any changes in terms and conditions of my contract very helpful sarah your customer service guy was great the problem is that it took 3 days to finally speak to someone but he was very helpful and solved the problem when i was sold my contract with xxx , i was told i would have 25 mb for free everyday if i were in europe .this was the primary reason formy choice for xxx .i thought the salesperson was misleading and i am very in satisfied . cause a didnt gt wat i wantd frm the service they said they would fix it and it has not been fixed for example they said they would send me a text when fixed and they havent and they also said they would reimburse me for the 2 calls a made and they havent done that either . ?a would b very grateful if u could try and resolve this straight away plz.thnx w . problem solved quickly - happy rabbit ! ! good service my problem was not resolved . good service minimum waiting , issue resolved staff always very polite difficult...the query was not tricky and was handled fine ...no problem well i 'm on a expensive price plan and not happy :( i think xxx is overall a good company who look after there customers very well and have kind friendly staff . he was v'polite nothing 2 much trouble answered all my questions v'compently it was quick , easy and efficient . the advisor sorted out quickly , very polite .i keep getting over charged so not so good hope it doesnt happen next month . because i am very please to be a vodophone user ! ;-) no was dealt with professionally and courteously response was polite and efficient .if the problem is resolved as agreed then it is also to my satisfaction . poor service with no knowledge i got the answer for my query and a good advise , i was looking for . voice of the lass on the phone sounded really hot quickly answered querie he was helpful i felt i was asking a stupid question .the tone of the lady 's voice ? ? because . the man who helped wa very helpful ! i was satisfied . the operator was very helpful and resolved my issue there and then no and stop texing this number ! because despite ringing you countless times for my invoiced since october i still get fed a load if rubbish could n't sort a suitable upgrade to a long serving customer who 's never missed a payment ... won't b upgrading when contract ends had enough of xxxphone very courteous and gave me the answer i was looking for service is **** !always issues and stuck in germany with no internet connection and unable to contact partner in orlando via a website ! ! ! always issues on the network this is the worst service i have had in my ten years with xxx will be looking to a new network in january . the xxxphone call person helped me efficiently and politely .gave me advice and helped ease my worries good customer service , i do not see why my service plan charge plan should have increased .it looks as if i am being overcharged . good service expected service without going any further than necessary helpfull understanding of my query and pleasant to talk to i thought the advisor was very helpful and tried her very best to help me .however i scored less than perfect due to my displeasure with xxxphone . gave very good technical advice to enable my phone to get connected to mail etc . your campny policy is polling all you think of ripping your custmr off all these year you are over charging me without any reason very helpful and knows what he is doing i am requesting the date my contract is expiring and felt no encouragement to stay on after this date . problem was solved immediately - my voicemail account was locked . i only wanted to know when to reset my minuets so i dident go over my allowance .i understand the restrictions on the account but since i was calling from the phone i was asking about i would atleast expect to be told that i was dealt with by 2 members of customer services .the first a lady was unhelpful and had a complete disregard for my circumstances .being a long standing customer it was only when i was to cancel my contract that the person i spoke to in the cancellation dept rectified the situation and persuaded me not to leave xxx .but i still believe the circumstances i encountered should not have occurred in the first place . very good service always i ve always found excellent service from your staff credit where credit due i feel cheated handled very quickly and efficiently . 7 i got my question answered quickly the 0 was based on all my experience with you i thing your customer service is appalling 10 bcoz the issue was resolve 7 bcoz he took to long. . i am pleased to speak to polite and helpful people thank u quick service was helpful but not possible cos they were very friendly and gave me piece of mind as i needed an extra week to pay my bill xxx has been my provider for many many years , & when faced with any problems or issues , i have always found conversing with the majority of staff quite easy , & operators to be adequate , pleasant & understanding ... godbless you all and keep up the great work .me x im totallyunhappy wiv ure sales team because she was english i could under stand i was happy with the response from the lady i spoke to the assistant was going to forward me but the line hung up and nobody bothered to call me back .xxx assistance is usually first class . i have always had good customer service every time i have contacted xxx . i found the girl i spoke to very friendly and helpful . last call sorted it out previous calls no help still waiting for return call from senior management dept .was told all texts from phone free of charge .vroom small picture from my phone and included into texts messages and now told was charged for doing this at no time was i advised of this in al the time i have been with the company of xxxphone and since texts were in use because the man who handled it argued ! overall good service and friendly/informative staff member because the assistant was very helpful and human . the operator told me the wrong information very helpful lady on the fone i have given these ratings for the reasons stated in your questions yes , i have been with xxx for over 20 years , & it gets me how i can get better offers from your competitors & how u will give new customers better deals then your existing customers .let down again by xxx i am annoyed that i have again had to call you as you have again messed up my bill and charged me for items which i had been told were foc as you had deleted my old account when switching .i have been a xxx customer for nearly ten years and in the last 3 months have had to call and complain more rime than i have had to in the last ten years .if had known your service was so bad in december i would never upgraded and stayed a xxx customer as you do not deserve my custom for the way i have been treated since joining the one net service .i expect that i will have to call up next month as you will probably have charged me for these so called free tects i 'm receiving bad signal for the internet and reception disappointed that it took 3 transfers before putting me through to correct team - and it was a straight forward query .got through eventually to correct person who went to seek advice and was cut off .had to fn again courteous and helpful agents .query more or less resolved . my problem was caused by you and your internal systems there was no resolution to the problem which leaves me owing more money than i can pay excellent service just friendly and helpful and could n't ask for more .and that is the complete opposite to why i told 3 when i left them to come to you . service was excelent i have been a customer with xxx since i was 13 and would never change to another network the srvice from xxx is amazing and there staff are always polite and helpfull i would definately recommend xxx to anyone the response was quick , polite and accurate no all questions answered quickly & accurately .exactly why i chose xxx , expecting no less a service . always having problems quick helpful service paid my bill off quickly via the phone happy with service . i cannot register an online account and no one has resolved this .i also used my phone abroad and didnt realise the cost of calls .when i spoke to a man he said theres nothing i can do n i should have check the website before i went .i ca n't even check my bill n xxx have taken this extortionate amount from my bank account .i think this is daylight robbery ! i would score higher if xxx offered a swap phone service . i 've got a iphone 4s and i 'm not happy with it ,i would like the exchange it for another make of phone ,but xxx does n't offer this so i 'm stuck with a rubbish phone ! was pleased with the call the 1st person hung up on me without giving me a reason , an the 2nd operator couldnt help me . xxx are always helpful adviser understood my query and was able to sort it out for me the service i required was provided to a high standard gd helpfull lady .x x my problem was answered and resolved your advisor sounded sincere .she was curteous , polite and very well mannered .she had a lotta patience and everything a customer expects in a customer service provider .it 's people like her who will attract new and retain existing customers .absolutely brilliant she was . leigh was pleasant , polite and gave a full explanation to my querie . mi anada tel .line-07786013281is not working.please check.thank you unhelpful umimpressed . very helpful and polite answering all my questions .in fact very cheerful making me feel i was important query answered ok my problem was resolved quickly and clearly . unresolved query .intend to visit shop . 2 year contract appears to have expired early . would have liked to have sorted matter over the phone ! prompt servicesent from my htc excellent resolution good personable responses very quick and efficient long standing problem was solved ! everything is fine just need to be quicker in sorting problems out 10 because you 's were helpful well spok n good serv n good info your it systems were slow and the advisor was not able to respond effectively without information very poor and unprofessional customer services too many calls to different numbers to get to someone who knew about 'one net express ' options 1st call i could get no satisfaction with my query when i called again and spoke with curtomer service then mathew in the upgrade team i was totally satisfied and i am looking forward to my new phone not helpful at all so i want my credit back the advisor was very helpful .i am dissatisfied with the package sold to me when i up graded my phone - i had been advised my bills would not be more than my package amount yet on several occasions my bill has doubled due to going over the inclusive minutes !.. i was assured this would not happen with the new price plan offered ! i got good cs.....n was hassle about ne promotion , my call was quick n 2 the point , n got my job done in minutes ! ! !..thanks ! .... polite n quick service q1 - got through quicklyq2 - query was resolved well enough but problem should never have arisen q3 - advisor was knowledgeable , efficient and friendly what he told me did not work information i required not given and no offer of where i can get it .verry dissatisfied business customer that will be moving to 02 when contracg finishes in a month or two they said the fault has been ongoing for a while and could not tell me when it wud be solved which i feel is not good enough you still have not resolves the problem from september and your customer service is shocking very helpful , listned and good comunication no. because my problem was sorted and he was a babe !:d thaaaaaankkkssss mister xxx who helped me ! :d polite , honest due to nature of call & very helpful . good service i explained the problem , and received a complete and understandable answer in a short time . my querry was not dealt with .i was cut off when being transfered to your technical support team .i will not have to call back . friendly personnel and helpful response ! problem not fixed so not fully happy xxx have been v slow at changing my account from business to personal and the advice i got was helpful and honest i received the information i required .thanks . no time can not understand why your system does not have correct information about my contract ie when it started and when it will end .been a customer for a few years but the service is getting poorer and poorer . been with xxx long time better deals else where xxx do n't give a **** about existing custermers excellent , friendly and concise help answered query quickly , sorted problem out , friendly&polite your customer service could not help us we have not been able to use our phones in biggin hill for a week she could offer no explanation as to when the problem in our area will be solved and just kept saying you do not guarrentee coverage but a week without being able to use my phone is totally unacceptable !very disgusted with xxx ! my problem is solved which is the reason . i called to check i 'm on bes but when i try to enterprise activate all i get is bis.when i called your operator i was told my plan is bes.i 'm left stuck and a bit lost on any next steps .no need to call back and do n't change anything .i 've asked an it helpdesk to support wiping my bbphone and starting over .thanks anyway the advisor was polite and addressed my issue quickly and efficiently . was satisfied with response exellent polite service not happy about extra charges to bill for feb for going over limit on texts .i believe that a warning notice should have been sent offering extra texts ! cannot set up my account on line .- have called help desk 15x , been to v.shop 3x , visited newbury the connection hq .none can fix ! ! ! ! because of all the mistakes you have made with my account good service this is how i feel ! . i think my ratings were fair and honest ,the advisors were polite and informative ,and let me know what i asked . satisfaction operator was amazing ring me i hope that i am not having to pay for these messages .having set up a new email account to be able to open an online xxx account , my pin is not recognised !i am fed up with xxx ! the man was helpfull but i am not sure the problem is resolved yet .... good service always had great service and satisfaction whenever i contacted customer service there was no problem with the adviser or the service , the issue is with the faulty automated payment system , which is very frustrating . because this problem never goes away .i have had the same problem for over 4 months .each month i have to ask not to have my phone switched off .we pay all our bills and the xxx system puts money in unallocated then says we have n't paid . . v frustrating at least . helpful and polite . terrible service an you owe me 200 pounds outstanding from feb q1 , quote a cumbersome process .q2 have to go to a store to swap the box .q3 the advisor was very helpful adviser knew solution straight away .pleasant and friendly manner . the advisor was ok but i will be making a complaint about the way your company is run for example being only able to reduce your tariff by 5 pounds if not longer than 12 months and also not been able to change my tariff at all , i think your .service is poor and will be changing network provider as soon as my contract is up . the chap was very polite but told me the problem was all over .had to ring the next again to sort it out overall advisor proffessioma but advisor cnuld not resolve issue . advisor was very good but as a company you could offer better deals for loyal customers good service ,excellent adviser because i speak as i find ! ! very poliet man quick and clear answer information given by xxx leading to this call was reportedly false therefore i did n't get the outcome i was expecting and do n't know who to believe .this just confirms my view not to trust anything said to you by a call centre operative . i have not used 900 mins this month and you say i have everytime ive rang up they have always been v helpfull do n't stock motorola adviser was professional , the instructions he gave were easy to follow and the outcome he predicted was accurate .he was generally helpful and polite and the whole customer service experience for me was very comfortable , stress free and pleasant .i do n't call vfone often , each time i have done so the level of customer service has been excellent .thank you .however for network coverage in the london se23 area i would rate you 0 can never get a consistent signal and it 's not the phone .this is the 3rd time i have tried to send this text ? ? ! !the whole point of having a phone is to be able to communicate .come on vfone sort your coverage out sorry i do n't have time she was as quick as she could be with your system n/a very good clear instruction and a very helpful manner because i 've had the same problem last month gods all round response and service .thankyou tim was excellent in his atitude .very positive .i hope the system is as good . the service i received was very good .but would not recommend xxx to anyone who lives in this area as signal is always poor . quite simply your advisor was polite easy to understand and obviously very competent at his job .i felt at ease and had all my queries dealt with quickly and completely to my satisfaction . cos i was happy with the service i got my query was dealt with very promptly i asked for over 18 content control to be lifted on 3 of my price plans and charlotte dealt with my request very quickly and was very polite . got the result i was looking for & your advisor returned my call as promised . i expl the reason 4 my call 2 the 1st advsr ... she told me it appears there is a fault with my phone , she wud put me thru 2 rtns who wud arrange an exchange ...the 2nd advsr ws unaware of the conversation i had with michelle , the call hd bn transfrd unannounced , i expl the prob agn 2 hanna who told me sumthing diff ! i rang to make a complaint but was dealt with brilliant and got wot i had rung to find out about my new upgrade x it takes too long to actually spk to some one , once thro it was good service . fairly good service at all stages great service , very pleasant , & got a bit of free credit pleased he was very helpfull i only rated the network 5 as still not picking up 3g even tho this is the second sim card you have sent out my iphone was damaged and was sent away for repair .i waited 8 days for a replacement and that was faulty .i called small business customer services and was told there was nothing they could do and to take it back to the store .i asked to speak to a manager and the guy dealing with my call refused to put me through .i then went to the store where i was told to phone customer services .as a company your after care service sucks beyond belief .i am now waiting for the last 2 of my contracts to reach an end and i will be moving my business to another supplier excellent telephone manner and very helpful .put procedure in place to help now i have to wait 24 hours for 'fix ' so shall see if it works .feel confident that it will though . i needed to know something and got the answer promptly . because i still cant send text to international number and i am paying for a service i cant use . operator was very helpful , could see the problem was on your side not mine & took steps to rectify .won't know if it 's worked for 48 hours tho . quick , efficient you called me , said you 'd call back , you did n't , so i called you , to find out that you rang me for no reason at all . **** off you peice of **** , xxxs a **** scam there is a complete inability for any rep to have access of data from previous phone call despite being told each time that `notes were on system ` each and every call is a lengthy i d process .having spent in excess of tw0 hours trying to resolve an issue , causing huge impact on my working day trying to resolve a faulty product of xxxphone .as a small bespoke company trying to run a business via one net this is both frustrating and cost ineffective .if i treated my valued customers how i was looked after , or not , today i would not have repeat custom that is for sure .sometimes i feel that companies get so big they forget that their customers are the reason why they exist .simple but true .i trust that you will review these comments .my account will show that i have been a client for some 20 years and of late the service is not a patch on what it was ! ! nice man very helpful he seemed to have lot of knowledge re my problem n why it occured n as not my fault sorted charges i shud not have incurred .v helpful manner n efficient solved issue quikly wif min fuss .felt my custom valued .the previous agent hadnt been able to ascertain what prob was or how to resolve it n gave the impression it was down to me to resolve wif the shop maybe which was not appropriate given the problem .so incurred wasted journey into town .so cant speak highly enuf of latest agent who solved the issue for me . coz i said so was helpful was even willing to offer the customer care number of the text recipient i had problems with though i declined based on experiences to date no - i am depserately busy trying to find lost emails that have not arrived on my phone . the lady was helpful and answered my questions i rang matt to register a problem with one of the handsets on my account & he refused to deal with the problem saying i was not authorised .i told him i was md of the company & had talked to xxxphone many times in the past without any problem .we went round in circles for a while before matt said you 've failed security & put the phone down .i rang back & spoke with alistair who was very helpful .this is the 2nd time on as many months that i have been poorly treated by xxxphone , i 've been a customer of years for 25+ years and am appalled at the way you treat your customers , i wo n't renew my contract this time fraud matter the advisor couldnt have been more helpful & sorted my query quickly he was friendly without being ott the initial email following my email did n't answer the issue .however the person i spoke to on the phone sounded confident in his solution . received the best possible service from xxx !that 's why i choose xxx , ` the number one network ` and thank you ! she was only slightly helpful wot advisor was very friendly , totally helpful and very efficient i am disappointed that i have been over charged for internet use with my iphone really nice guy really friendly and he 's hopefully sorted the problem:-) very happy with service no resson apart from the last customer service provider i spoke to... i think most of your tele service guys need alooot of training , some are rude ,patronising and somewhat pompous on the way they advise customers (esp ones abroad ) and some just plain impatient to advise customers bcoz like one ( mohamed based in egypt ) told me `i have other customers to deal with ` which is true but for customer sake i have three contracts with xxx surely i too qualify as a loyal customer and i called bcoz i was in need of help because i 've been on the phone numerous times a day everyday and keep getting through to egypt and they never know what i 'm talking about they 've lied to me and put the phone down on me , this week has been the biggest waste of time and as a result will not be renewing my contracts and ill be telling everyone else i got to sign up not to aswell . always give fives from now on my query has n't been resolved yet . very unhelpful person **** rude . . it was a great service cause xxx have a really good customer service because you have not completed yet so cant say how i feel thanks pleased with the help i got . very helpfull advisor very polite and really helped me with everythin i needed help with thankyou issues not resolved i ordered a product , received an email confirming the order .product has n't turned up 10 days later .i check the email .it 's been sent from a ` no reply ` email address but says to dial 191 from my xxx phone .i do that .customer service guy is nice enough but tells me he does n't have access to the system that will be able to tell him the progress of my order .why does the email give me the 191 number to call when they ca n't help me ?crap because he didnt mess around found the problem and sorted it fast and was polite and efficient the adviser was good and polite but kept me hanging on the line for ages at one point . always get very good service from polite peaple:-) have n't had much experience with xxx on all issues such as upgrades , support etc . however on this occasion they were very good on the service they provided . the experience exceeded expectations . an iphone was sent to my phone after 4 phone calls not to sent the phone as i have ordered it . i was satisfied unhappy you tried to take money from my new account 5 days before due date my problem was dealt with very quickly , and the adviser on the phone was happy and polite . because your service at keeping me connected on my mobile phone has been .rubbishreally **** 41192 xxx have always been very helpful and solving problems , staff are brilliant after being on the phone for quite a long time , and after speaking with about 5 different people , the last person i spoke with was extremely helpful , very apologetic and generally all round very good .he made a promose to me that my query would be resolved amd i have no reason to doubt him .he was brilliant .thankyou happy with u been with u a long time never had no problems with you internet said call free & 1st call cut off great service .very helpful the reason for my rating was due to being through to a call centre in this country who understood what was being said , and new what she was talking about , not like the international call centre who are very rude and half the time cannot understand the problems ,being discused not a good example of the service customers expect from xxx phone . everybody very helpful the guy was a gentleman the adviser sorted out my problem fast and efficiently and was very helpful a immaculate service throughout . because there has been an ongoing problem with my account for about 9 months the reason for my ratings is down to the way megan the advisor was really helpful and friendly . can't put it in a text would take to long but not once have any of the 4 people i 've spoke to ever tried to resolve my complaint 9 i do n't like the 3rd party agent you forced on me and want to return to deal with xxx business directly the advisor i spoke to was helpful ,and she sorted my query out promptly . the adviser was very helpful polite and efficient was up and running as soon as the call ended i 'm happy with the service you provided i hoped for a better answer to my question lack of quality customer service good because the person i spoke to was very helpfull and polite the adviser was very helpful polite , good listener , helpfull quick response very polite thank you bery much xxx :-) your overall customer service has been poor as has your handling of my current situation ? read the text you do the best for the customer always helping where you can the service was fantastic , but my problem was not resolved . becky was rite helping n she really helped me out wot i wanted to ask ! ! ! the man who dealt with me was very pleasant and quickly had me sorted . he was very helpful , no fluff the advisor was polite and helpful and professional no you provide a good service at good cost happy and reasonably satisfied with the service andrew was very helpful and professional . because you have not resolved my issue when this has been going on a while , well within my guarantee and all that kept happening was being fobbed off that 's why you have those ratings ! call to discuss i was on hold i could n't get through .i want to retrieve my email password please . 3rd try 2 change person friendly just hope things sorted for tomorrow because i 've had an issue that has been on going for about 3weeks and it still has n't been resolved !either service seems to know what they need to do and i feel this is poor ! very helpful , quick , friendly and solved my problems for me listen to the tape .she displayed a lack of knowledge and was not professional 'off the top of my head ' no , if you do n't know look it up .not convinced by her responses as being accurate , will have to call in a store to confirm . when you sent this you said three question now your asking a fourth one you want to get someone to start using there fingers .the lady i spoke to was polite happy helpful and explained as much as she cud to me because xxx have again changed the terms from my contract renewal so i am not fussed either way about the organization but the advisor was ok because they were not helpful each time had to go to shop to resolve the problem instead of speaking to someone on phone which is not the issue to do this good service he was good i think the dongo is not get .n a conection where i am .will try from home later .thanks for your help . good service !fast and reliable staff member no thanks i keep my opinions to myself the reason is i find the advisors very helpful and polite and 99 % of the time they manage to sort out the problem . the customer service advisor was extremely helpful and knowledgable i do not have the capacity for such long texting , call me and i will explain .07768222203 that 's how i fined it call handler was polite an did everything in there power to help .your service was ok .only problem i had , you did not change phone for different hand set i have had problems with this phone for awhile .only reported it now so can understand why you ca n't change but would be better if you could change hand set instead of changing to same phone as phone is not very good .the phone has some problems which i think could happen again with replacement very helpful adviser dealt with my query immediately . because i am always looked after and totally satisfied with xxx pleased my biggest issue is that you made me an offer which i accepted then retracted it .this is not a way to treat or keep your customers . no rarely give full marks have the people do n't have a glue what i 'm talking about have n't solved my problem very satisfied with service exccelent .service and speed i have always had a good relationship with xxxphone and rate customer service very highly .due to the profession im in.they have always sorted out my issues and answered my questions . the one and only reason is because of the operator he was fantastic ,helpful ,friendly and polite :-) been with xxx for as long as i can remember and have had no reason to change . first class service just go away allways a good friendly service . the lady i spoke to was easy to talk to and very helpful phone answered very quickly , friendly but very professional service as well , `nice people to do business with` , excellent the call was answered quickly and the question answered swiftly had a fraud attempt stopped , v pleased with assistance superb customer service .efficient , and to the point . stil being over charged .and gentleman was very helpful . its still doesnt work . the process is to long from one person / department to the other .i made a second call although l got assisted the person who attended me adler me to call back tommorrow because the system could not accept me for the second time but later the system accepted me .but was given as a satisfactory service very helpful :' ) the call was fine , gentleman was pleasant and answered what i needed i am totally dissatisfied ! ! i object to paying for internet conection when i dont wont it and didnt download it . very good customer service .always helpful and polite because every month my bill is wrong and im really unhappy with the promises and lies very friendly and got my phone very quickly i have three phone contracts with you we can not use from home ml30gb as you are not fulfilling your part of the contract please cancel all contracts with immediate effect on the whole i was very satisfied with how the advisor handled my call .i was unable to get an answer to my request as he was legally not able to give me the answer . when .you .say i good and loyal .customer i not getting the service i should .get from your company your company is going down hill wo n't am i paying for very good service my problem was quickly sorted out so very happy before the call i had several major issues these were resolved quickly and satisfactorily and i renewed my contract for a further 24 months i would like to single out and commend jerome murray in your retention team for a superb example of how customer service should be done , the lad deserves a promotion . very friendly and helpful no everything was great so i gave the highest ratings . the sales guy found acceptable solutions without argument .he set out to close a sale by checking the custo ,ers need before speaking to me .today most call centres pass you from pillar to post and you constantly repeat yourself with little progress .your guy spent time identifying my needs and checking my background before closing the sale .regardsprofessor david p mellor obechairman , ukta i have always received good service from your stirling shop and your by-phone support people .your coverage is more reliable in the country than most . helpful and quick to resolve issue because i have called multiple times on this matter and it still has not been resolved and its really starting to **** me off all good , questions answered , all problems resolved , frendly staff . i will not sasy trying to register a new sim followed the directions got told and it dont work been with xxx for about twenty years never any major problems although i get a dozen calls a year asking me to change to other networks advisor was able to help quickly and efficiently and advise on best options the advisor did not understand what i asked her ...i even explained to her i will most likely need to someone at the business service department she did not understand the query yet she told me i could not have the service i was looking for. .i had to specifically direct her to the xxx one net product which is when she decided she would pass me to another department .it took too long to get through to someone so i have started looking elsewhere for a business landline happy with the service satisfied with the way the call was handled .please do not ask me any more questions .enough already .tks . i did not get an answer as to why my internet crashed one of the best glad i had an assistance . cant use my internet or casino games cos ur network down and put an adult bar on my phone and u casnt fix it now friendly helpful efficient i was n't 100 % satisfied with my query being resolved because i am disappointed there is such a long time left until i can upragde my phone helpful + knowledgable but long waits and no refund towards cost of skype calls made thinking that they were free awaiting a final resolution absolutely no customer service helpful responses coz i ant spent that amount of money by downloaing things the advisor seemed to have no idea what so ever and when i asked if i cd access info on line she never knew . a very good operator who resolved my problem because i was n't happy with his answer and he terminated my call if that is how you teach your staff to behave with customers then i 'm better off looking do another provider ...... ! because vf could not get my phone working .multiple systems , calls , people and vf goes to home at 6pm without solving the problem which means they dont care which means vf dont care and my business suffers . because your always very helpful and friendly mannerism on the phone was not helped atall ..was treated like an imbicile ..staff were totally unhelpful and did not try to rectify problem ..just kept reciting rule book ..and i will rectify problen myself by changing my network provider after more than 20yrs a loyal customer..i 'm quite sure someone else will appreciate my custom. . i 'm a pleased xxx reader x q1 .i have a really good dealq2 .query was sorted no probsq3 .good job very helpfull i have possibly a very , very important voicema waiting for me and i was provided woth no solution of how to retrieve it from abroad .the person who first attended my call was in mu opinion not qualified for the job and did mot appear to understand thr basics . no micheal was amazing an did what others said could n't be done ...saved me an hours drive .thanks good service .for a reasonable cost .your team are very helpfull .nothing is a problem no stroppy sales adviser , over used my name , did n't offer me a solution to being offered a far better deal on my next upgrade compared to two of your competitors ! ! i have been having problems with my phone since january .screen going all colours , white screen , battery needed charging daily then another phone front only was sent to me .still having same problems plus the small black square roll button gets stuck .numerous repeat texts come through .i purchased a new battery which seemed to solve the problems for short time but now they back again !i 've been sent a text to say i can upgrade my phone but the man i spoke to earlier says i ca n't do this till 7th april !its been a waste of money paying out for insurance because no one seems to have helped me .now after being a loyal customer for many years i am thinking of going elsewhere .my phone is important to me but i need to know i can rely on it . i dunno 1-st of all i dissatisfied with your service for several reasons .my 3g is not working around 5 daus already .and u cannot fix it properly .2-nd thing your customer service(operators ) always telling me that they done check restart your phone bla bla bla .and problem not solved till now .i want you to deal with it properly .and fix it .i am using that contract from 2010 .and its like unrespectfull for your long term customer . it took a few mins to get my top up bv it was done eventually thought i was given correct info with 1st call but my 2nd operator told me the 1st was incorrect .now not fully confident whether or not my wife & daughters phones can use xxx passport in turkey when on holiday . good communication skills very helpful 4 because i was unable to upgrade my price plan to a more appropriate data plan for my monthly usage .6 because the advisor was unable to change my plan temporarily to see what the charges would be .8 because although june was efficient and polite , i left the call feeling unsatisfied . poor service , call centre gave inconsistent information , problem still not solved 10 would ya be able to put my 9 pound 50 bck on plz efficiency the service agent was rude and unhelpful .i managed to solve the problem by redialling and getting the plus net customer service number which i had asked for to be told they closed at 6pm .i got the number and got the issue resolved good custom service xxx customer service is brilliant !so on those grounds i would recommend .however recently their signal in the north devon area has been very poor due to a damaged mast .they have taken a very long time to repair it and it does n't seem to have gotten any better .so would not recommend them on that basis . spoke to 2 advisors .second one excellent .first one could n't do more than apologise for your website not working properly again ! i had my query answered straight away with no hassle . because i was told i cannot add mor data to my plan , even if i was willing to pay for it .plus i have very limited service in feltwell , and i do mean limited because my requirement was dealt with efficently & politely .providinhg it 's successful .8-) ) excellent advisor , really helped me and sorted my problem . the girl that i spoke to was not helpful ! !i found he disinterested in what i was asking her , she seemed like she just wanted me off the phone .she did not offer me any assistance , any other products or even try to find out why i maybe moving to another company . xxx is the best network the problem was found quickley and sorted i hope . very efficient , pleasant and helpful , very bad customer service experience - 20 minutes on hold on multiple occasions and problem still not solved good service helpful service advisor was excellent and solved my query so quickly and extremely friendly my bbm is n't working : ( am not saticefied with the way nothing gettin sorted out with my contract and feel i hav been missold very nice and polite .helpedwith all that he could .cant ask for better .some of your other staff could learn from him . brill service just doing what you should do for a change the member of staff was extremely helpful . helpfull and polite ! very polite service , and delt with my problem with ease and resolved it with no issues because the girl was so helpfull it makes a nice change these days especially the way the country is going great customer service - no queue time , competent advisor offering good advice i wished to cancel overseas calls from 07836209641 and was informed that it was not possible because the business unit had gone home . i would describe that as pathetic ! the service good service and query was dealt with efficiently the adviser i spoke to was helpfull but i do have problems with my phone dropping calls and dropping web access , also apps and programs constantly locking up and closing , so i wouldnt really reccomend xxx as i didnt experience problems like this before i moved to xxx . jon humphreys was absolutely perfect !everyone in the reading oracle store is great especially that sales adviser cynthia i love her swagger .thanks sales person was knowledgable and did not pressure at all my over all experience from staff to using my new phone was great happy with the service and customer service in the shop good customer service .high tariff and very long contract . i had good customer service , helpful , polite , and my problem was resolved .so would recommend xxx . very friendly and helpful showed me how to use my phone and set it up for me very pleasant member of staff who went to great length to ensure ` the customer ` was in reciept of all information needed to make the best choice . nice girl in shop asked obvious question ! ! why has nobody on 191 offered to switch you to cheap call/data package ? ? ? ? great service & very helpful everything was brilliant thank you very much temporary shop in oracle is not very nice .privacy could be better when discussing . friendly , efficient service from a clear understanding of my needs , matching a product and plan to them .explained well , and excited me about how good they were going to be . . i had had an awful experience with you customer service that had dragged on for a month and your salesperson , nick , at the marlborough shop , restored our faith in xxx ! ranjit was very helpful , listened to what i needed/wanted and made appropriate recommendations .he was well informed , not at all pushy and very pleasant .best service by far that i 've ever had in a xxx store .thank you ranjit ! the lady that served me was wonderful and gave me some great advice and i 've always had great service in the swindon shop everything done to my satisfaction no time long time with xxx and excellent service ! i had to wait a long time before i was seen .once seen i was listened to and offered a really good deal .the lady i saw was polite , helpful and had a very customer focused attitude .in the family we have 5 xxx mobiles which probably says more than i have above . service was fine . apart from delays over computer speed i was treated with utmost curtesy , the assistant was knowledgable and patiently worked through the options and answered my questions in detail .i was left feeling very happy with my decision based on facts zoe was friendly , knowledgeable , and efficient-a credit to xxx . the service was great and we got a good deal with the blackberry ! advisor was knowledgable ,friendly , detailed options and set everything up .also while serving he assured people waiting he would be with them soon . very helpful , friendly and knowledgable about the product . i was feeling in a generous mood ... and that 's 4 questions , not 3 ! absolutely no response at all in request for help by email for my phone ( 07850661550 ) . very rude cos its value for money speed , efficiency , and politeness .10/10 thankyou no the call line was closed when i called about a service problem .poor as i work for a large corporate client of yours . because i am very unhappy with my service .and for the fact that my contract should be 18 months but somehow it actually is a 2 year contract .lying to customers is n't nice .this is how you go about losing customers .as soon as my contract is over .i 'm moving to another network provider . i would still recommend xxx , but only just .your coverage is not excellent , and seems to be getting worse rather than better .mycall was made after having no service at all for nearly 36 hours , your customer services could give an estimated time for return of service , which is very poor .but the call was well handled .in total there was a lack of service for 48 hours , which is appaling . good quick service the advisor dealt promptly and efficiently with my problem and reassured me that the lost sim had been immediately barred .he also answered other relative questions i had about the problem . i was told twice that the problem had been resolved .i spent over an hour on the phone with no one providing a solution . go away still unresolved everybody i spoke to and everybody who dealt with my upgrade handled it excellently and my delivery item was delivered without any problems xxxphone have been very understanding and their customer service is very good had 2 call a couple of days ago as my phone wouldnt work and within 2mins she told me mast had broke and that i could claim 4 the 2days i had lost reception and that mast should hav been sorted by end of day and it was ! had to ask 3 times over 3days to get problem sorted . pleasant and very helpful i hav had my phone stolen and i wud hav liked the chance 2 upgrade my contract but cannot until 50 days b4 the end was happy with the services i got think it was fair some of ur advisors r better than others called 3 times to try to sort out web site but still wrong information .no one can help and info is still wrong .very disappointed the adviser was n't good however when a banger called me back o felt she actually listened to me rather than reading from a script signal **** .dont get a pay date on my bill .phone people rude .and expensive 10 i 've explained previously , you 're not hearing . because they dealt with my query immediately .and talked me through every step i could take the person i spoke to was able to help me with all my questions and was friendly and helpfull throughout the call excellent customer service skills new phone being sent out day after .very quick , friendly and efficient for months i have been complaining i was suddenly unable to access online bills .numerous staff have assured me ' give it 24hrs & reregister '.still error message .after what must be approaching 20yrs with xxx&this number am planning to quit when contract is up job done achieved what i wanted very quickly because it gone down hill the lady said that the phone was no good to replace it but it was the net work from wales to shropshire went to buy a phone and the shop said it was ok it was xxxphone the gir should have known that i gave her the post code i would have spent money i didnt have as i am a pensonerand need my phone this phone a like very much because i was very satisfied with the outcome i found the lady i spoke to was not qualified enough to handle my call she was very pleasant but was un sure about her advise once with 3 say no more ? iam rather non tech and u r gud with ur vip customers . 1 . problem was with signal & local mast since at least wed this week so would not rate xxx any higher this week ! ! ! ! however on the whole quite good so that pulled it up from a 3/4 !2 .do n't think resolution of problem was good as it 's only today my phone has come on line .surely the surrounding mast 's signals could have been boosted to provide even a weak signal ?3 .on the whole i was dealt with very well by your staff tho wednesday 's indian gentleman was not easy to understand but got his message thru .not exactly ecstatic to have lost signal for 3 days causing me to travel to find a signal on wed to ensure i got a very important call ! could not understand the operator and could not hear properly because the mic was had nothing else to do =d good service always had xxxphone never any problems very good i did in the last message , my scoring was quite good until i realised the issue has n't been resolved still so 3 calls and a trip to the shop and still nobody has resolved it ! the individual was n't clear in her speech . reported no network in ludlow area for 4 days complaint dealt with very efficiantley the last operator i spoke to( rebecca ) , was fantastic , but all previous correspondance has been exasperating to say the least , which is why i have given up with trying to complain ! !!continually the poorest consumable service i have ever had.cannot wait for contracts to end . bad service and overbilling she was very help full every question i asked was dealt in a professional manner .thank you . i was told what i wanted to hear . because nobody was helping me with my enquires .i got passed onto so many people and not one person helped me .my phone got credited 9pound in total .and still problems are occuring .my problem is still not solved and ive spent the 9pound and more on charges for wap and calling customer services .and i still got no where with my problem .so there for will not be recommending xxx .and if my problem is not solved ill have no choice but to change network services ! thats what they are i am from england and cant speak any other languages only english very helpful member of staff see no reason to mark low , my questions were answered correctly and quickly i 've never had someone as helpfull and pleasant as the last chap he was very good very efficient , nice chap in shop & all sorted including transfer of number very quickly good service : ) there was a error when i upgraded that ment .my contract was cancelled the team i delt with we 're most helpful and sorted everything out .for me i think everyone .at xxx are so helpful x i have been unable to talk to the correct department and given that my last call was to complain about your procedures which seem designed to hold customers at arms length i find it ironic that you send out this questionnaire to an aggreived customer .lets see if anyone is paying attention shall we ?i would like a manager to call me to explain why i am having to bat emails back and forth repeatedly answering thd same questions regarding my application for proof of purchase .thanks the reason is i upgraded my phone to a nokia e6 in august 2011 and have had continues problems . i m now on my third e6 and have still the same problems .yesterdayi decided to use my previous phone nokia e72 which so far is giving me no problems . i have asked several times that my phone should be replaced by a different make .you will note i have been a customer for 20 years plus but right now a very disssatisfied customer. i would appreciate your comments how you change my attitude to xxx .duncan fraser everything was done very quickly thank you agent had good knowledge was helpful and questions and problems sorted every time i ring wit an issue i find every member of staff tht i speak to very helpful and always able to resolve any problems ...a very good service 10 i am not verry happy about xxx service last few months xxx is not giving me enouhg information i need and my question never been fully cleard my phone keeps breaking and the xxx assistant i spoke to was very helpful xxx has awful service and is unreliable i am extremely unsatisfied that i renewed my contract 2 months ago in order to upgrade my handset and was sent the wrong colour of handset and then told the one i ordered was not in stock .having waited 2 months with my old handset which is faulty , i phoned to ask if i could be offered a superior handset in place and was considering cancelling my contract .the adviser i spoke to disbelieved that id been told to hang on to the wrong handset until it was replaced ( it remains unused ) and advised it was too late to change it and i would have to pay a cancellation fee if i closed my contract .nor was he able to offer me an alternative handset .after speaking to his boss ( on my insistence )he offered me one month 's free line rental and i agreed i 'd wait one more month for the handset to come into stock .pretty unsatisfactory when all i want is the handset i ordered or a superior one .regards , jane mazzucca i would have more satisfied if you had offered the final deal up front .this was n't the initial offer . dissatisfied with new billing system .i do n't have a pc and i 'm not prepared to pay for privilege of knowing how much you are going to charge me ! adsvosor was very good and helpful .problem was not really solved as it may have been connection . excelent service matter dealt with satisfactorily and efficiently - thank you because your technician was excellent the way he acted. not like your up grade staff .g. king because noone knows what there doing ! ! ! ! i was very happy with the service provided so my numbers result from that the one i gave 8 for was because i was getting cut off .when i was speaking to one of your advisors then with an engineer but it could of been one of those days no problem have been with you since early 90s and have directed many friends etc to you after disasteous cntracts elseware hope this helps ! customer service guy ...great but xxxphone is not good in my area so have inconvenience of changing bk to 02 as unable to get proper service . did n't help me at all ! my phone is now not working like it should and i have lost most of my things on it ! happy persevering staff who never gave up on me and gave me a top deal ! 1 **** up after another , u delivered 2 phones , we 're supposed to collect 1 last week - did n't but sent a bag which the post office said was n't pre-paid .u were supposed to collect it today - have n't .an absolute farce . i found the efficiency and politeness excellent as well as getting the results i required . my 1st dealing with customer services was when i had 2 ring up because i had been charged for 6 months for a contract i had cancelled !then i had to ring up again because i was told false information !thankfully the second time i called the girl was much more helpful helpfull staff that i could understand .a credit to xxx . tried to email my problem but the security requirements so extensive decided to phone .phone advisor very helpful .but i will not be emailing again . 5 excellent quick response without any hassle .courteous and friendly service from start to even delivery man .cheers did what required helpfully and politely the reasons were on behalf of xxx not my own fault ! 9 i had a problem with my account where i thought i should have had inclusive free xxx-to-xxx calls .this was caused by a previous misunderstanding & i thought could not be resolved , but it was to my complete satisfaction . q1 adviser said his screen not working had to put me on hold other wise ok you 've been good to me they should be obvious she scored high because she was polite clear speaking and efficient in dealing with the over charging that xxxfon had done 10 excellent telesales agent who was very knowledgable in giving me the correct information .he was also very pleasant and an absolute pleasure to deal with .because of him as an advocate and ambassador for xxx i would highly recommend xxx to all of my friends and family , and i will .i would like to personally thank him for his hard work and dedication to his job and recommend that he is rewarded for his excellent care towards customers !an absolute pleasure to talk with : ) i asked yo changed my dd date i was told that was fine then xxx wrongly took my money left me over drawn with bank .chargesthen after cutting my phone off twice your advisors then lied saying i never called which is a lie because all xxxs calls arrange recorded so they know exactly what i called about the service was terrible and xxx only just want money from their customers good thorough service really helpfull just happy how i have been treated every time i phone re upgrading the date changes as xxx changes its policies without notifying the customer and also on two occasions recently have talked about my account without the password being used so worried about my acount and security i have been waiting for a call back to a complaint from last week i have emailed 6 times and called 5 times and i have been waiting now for over 24 hrs and no floor manager has called me ?i am seeking compensation for no service for 9 days to my business my issue is not sorted + the ep no one able to tell me if i will be charged for tether data .each time a different answer . 10 nice , polite customer service . 10 you have not completed anything as far as i know .no call back nothing my question was not resolved .i was promised a call back but never received one . the person i spoke to was rude and unwilling lo help me i found all the ppl i spoke too more than helpful and could n't do more great service i ca n't fault them 10 excellent service .easy .fast service over the phone .andextra fast colkection service for new handset the woman dealing with it was great but these questions and constant texts are very annoying if you ring me i will tell you all about it > :o i was very impressed thanks xx keep messing up my bill , due to this i was promised a free of charge phone but have heard nothing back .awaiting call from manager poor customer service .gave out my wife 's number to a third party .inept communication .will be terminating this contract due to xxx breaking it . generally xxx is hard to interact with .why was i redirected to 2 separate parts of the website to do what i wanted to do ?it could have been dealt with on the phone .over the course of this contract xxx have been actively destroying any customer loyalty i might have had good service the the fact i have never had a problem with the service i have received and the young lady was extremely polite xxx is great my call was dealt with fast and efficiently , the call adviser was really helpful and lovely to talk to making the call as easy and as short as possible .also asked if i needed any help and advise with anything else . your good at what you do i0 3 i , ve been with xxx for almost 5 years and i have been struggling with a simple thing , cos someone in you offices copied my e-mail address wrongly .i lost my cool and gave up .but the guy who helped this week was up right in his conduct and pays attention to details and he sorted out a 5 years calamity in seconds .i hope i wont experience that again .i am happy but why me for so long .lets all press hard for good relations in quality service . no advisor answered questions clearly . i had to be quite assertive to get the answers that i require as i was struggling to understanding his response .however i will say he was patient and adjusted to my manner and eventually he was able to explain it clearly extremely poor communication and business rationale .nonsensical procedures this is rubbish ! q1 was 8 as my monthly bill always seem to b alot with xxx .q2 the person i spoke to really help me and listen to my problem .q3he was so helpful and sorted me out and told me what to do next and how long i had to do it in which made my day . when i rang the first time the phone got put down on me and i was not very happy about this thought you said 3 q 's .not 4 ill be leaving xxx soon for o2 i received good customer service earlier when i called . good service polite and friendly .did n't get my upgrade though :( because every month i have to contact xxx to sort issues out had to phone 3 times to get the correct info , only to find that i ca n't log on to most bt open zones as there is no xxx logo to login to! the person i dealt with was helpful but then i thort that of the person i spoke 2 last time with the same issue that wasnt resolved .so frustrated that i have been overpaying on my account if i could afford 2 cancel contract i wld ! still ca n't send picture messages and no one has been able to resolve after speaking to five advisers .a new simm card and my local store closed for refurbishment asked for someone to call me to resolve the issue but no one called .very fed upwith xxx no help what so ever .will be wanting a refund on my monthly bill as phone not working and it has cost me a fortune using other friends phones . xxx staff seem to have a poor attitude to customers ,bordering on the arogance . . shut to early in evenings when u have problems no good good and helpfull good stuff because your good fast efficient and polite ! ! ! because yous have robbed the living day lights out of me ! ! poor customer service & issue not resolved to my satisfaction i could understand the person i spoke to and she was clear in her answers . very helpful and also able to understand what he was saying very unhelpful adviser .so much so that i 'm thinking of moving to another provider very satisfied reason i gave 8 on one was coz i 've had one problem answered query in a professional and courteous manner . was an excellent communication and settled everything there and then many thanks , daniel carrington i tried to call your offices as i kept loosing signal intermittently for the last 4 daysi got cut off before i could speak to an advisor .i then drove to a xxx store .they explained that xxx are upgrading the network hence the problems i had experienced .the staff at the store were pleasant enough and clearly they could do no more .my mobile is my only form of communication .i have no land line due to major house fire and i am in the final stages of project managing the rebuild .at a time when i am exceptionally busy i could not make the necessary calls to keep this project running to schedule .my major disappointment is the lack of communication to advise me of the disruption .i certainly never received a mailshot or even a text .would you like to comment ? after complaining the information i was given was still unclear because i am not happy with u no extremely helpful , knowledgeable and with a friendly disposition . unable to help poor customer service poor advice ca n't wait to leave the lady 's under standing of english was very poor ,so i will call to resolve my problem on my return to the uk got what was expected and no more customer service refused to alter my service when i insisted that i wasnt happy with it because of problems i 'm having with my service and my problem was not resolved really good service - thank you ! no very pleased with the service . been with xxx a long time now ! ! ! my problem was not resolved .i am still experiencing the same issue .not much of a support really ?the adviser was far to quick to get me of the line , with out really trouble shooting or catering to my needs .the lady i spoke to was nice and polite but if i 'm rating the service ...it 's not great , 2 ( 0 being the worst ) the reason is that your service is very good . had an ongoing problem for over 6 months always told it was fixed and it never was .was spoken to like i was an idiot do i need to carry on .just had a call from a manager how now says that they have found the problem and it will be fixed within two hours . everything i asked got answered and was very pleased with the service x no all questions answered , with ease of understanding , polite , helpful , went the extra mile ..and most important ..english not indian , so i could understand him .will stay with xxxphone when i upgrade in july . too many automated options bef u talk to an advisor , why is there not and option directing u straight to an advisor if u need to talk to one . i have been with xxx for over two years and personally think they are the best mobile company . bcos i have been a victim of fraud & ur customer services does not fill me with any confidence !i have spoken 2 customer devices advisors who say they r going 2 put certain notes on my account only 4 me 2 find it has been done i eventually managed to get a new phone after mine was lost/stolen .i was passed from customer services to the shop wher i got the phone and back again and then was told i had to go to the shop to sort it out .i had to take time off work and when i asked for a white i-phone i was sent a black one , which i was n't happy about but as i need the phone i 'm just going to settle for what i 've got .the people i spoke to on the phone were very polite but i got passed about between insurance services , customer services and the shop . no mobile signal 4 8days & no idea from v'fone when it will b fixed !crap service , will change provider . we havent had a signal 4 weeks prompt accurate and effectuive answers to my queries . the person i spoke to initially appeared rude , unhelpful and dismissive .i then had to wait a number of days without a phone or any assistance .and when i finally got my phone and tried activating it it did n't work for a number of hours so i was forced to go to your store where they said the sim id and imei had n't even been input into your system that 's why it was n't activating . my reasons r i am very happy with the service i recieve from u 10 excellent listening skills of xxx rep i called with a query & your advisor ( bryan gill ) was very knowledgeable , helpful and efficient .the query was dealt with in a very professional manner & my new device was delivered less than 24hrs later - excellent service smooth and efficient ipad lost adviser was really help full and understanding but the previous one was n't and i was n't told about the payment plan correctly .i would recomend xxx but it is different when you have the iphone as sometimes the signal will go for no reason i have another xxx phone which never loses signal .i am still happy with my phone happy with my phone i just wish i was told correctly about the payments :/ not recieving a phone call off a manager in the time said .also not being honoured what has been already said .having to phone about the same problem 2 months in a row and it not been done right in the first place .we have 4 contracts in this household and im not sure i will continue after the contracts finish . vicky was excellent and i got the phone and contract i wanted .very pleased ! after for phone calls and two emails you were still charging me for two mobiles i did not have .so the ratings was not bad for a problem you caused and took three months to sort out .hope it is sorted .well check next bill happy customer i didnt find the person really helpfull .satisfactory . 8 the advisor was professional and friendly , the query was sorted although the lack of flexibility in lowering my tariff before upgrade despite numerous conversations saying both my requirements and income have changed would make me think twice before recommending to a friend .i still thin xxx offer the best overall service despite being the most expensive . quick response curtious assistant and answered query quickly and fully . 10 was helped all the way ! ! ! xxx is a great tariff to be with no after being loyal for over 15 years i have been miss sold my contract terms , and will be canceling my family contract. . cant speakado lingo the lady actually listened to my problem , took me seriously and although did n't have all the answers did n't fob me off told me clearly where i could get the answers & left me feeling confident with xxx . polite , quickly fixed . advisor explaind what he was doing and then told me what was going to happen , very good customer service .thank you . service was good friendly and helpful . she was helpful human and a credit to u when l said she was green l meant great she should get a bonus because l nearly left u thanks .finally , please could you tell us the reasons for your ratings ?8because not all my friends live in the right area.8i was upset at the delayafter 1/3.10 cos the guy was cheerful and friendly beyond any official need . everytime i 've phoned xxx like when struggled with payments they 've never refused me with payment my bills late always helped me : ) 10 adviser helped me to solve the problem .thanks a lot . operator was very helpful and took trouble to assist me but was n't able to fully resolve problem because your systems did n't allow her to xxx ' s service ( in my experience ) over the last 18 months has been awful !service in the stores has been poor , signal not great either , after care does n't happen , once your signed up and paying contract , not interested very helpful and polite with a quick resolution to my problem eight i requested a new phone and have had 3 confirmation texts telling me that is to be delivered to the wrong address . for a start today when i rang to pay my bill i was given 3 different bills content control is a joke .it is always being activated on my phone/account .please just scrap it completely or give me the settings to bypass it permanently . i went in to change my phone and was offer two sim cards and i said i did not want an extra card .i signed the contract & left the shop , my billing is now on lin the i do not use a computer so did not know until my wife asked me why my bill was so high that i found that i was paying for two . no the advisor did not explain how to resolve my problem and when asked to explain just repeated his previous answer without trying to expand his answer beacause i 've but ten pound on my phone and have n't got my blackberry services so not happy and so i 'm gunna change networks did not help and had no knowledge of my problem i applied 4 a monthly contact and was refused yes phone me . i have received nothing but excuses and lies from xxx yet no customer service what so ever. i have been used as a vehicle to extract cash from and demand a call from a senior advisor , , , , , although from my recent experience i doubt this will happen , i am seeking advice from the office of the ombudsman over this whole matter recent issues with my blackberry emails . .i did n't receive emails for 3 days !they stopped , but xxx tried to resolve twice but no luck , also got cut off twice being transferredto technical support so very frustrating ! 5 very patient good one all seemed very straight forward and hopefully i 'll get what i expect thx helpful staff i have been struggling to use my mobile phone and i have been treated unfairly by your team and i am absolutely dissatisfied and will consider changing my service provider advisor helped me with my enquiry apart from the fact i had to call back 4 times kept being cut of found attitude awful disrespectful unreliable its very good .butshame i have to drive 5 miles from home to get a sigle on phone . i called to cancel a phone i returned .this issue was dealt with efficiently the second reason was to add blackberry services to my phone , the technical department was have technicalities and kept being cut off .since all issues have been resolved by the customer service team and technical support today . i was pleased with the service and manner of the gentleman who helped me . they still havent resolved problem which is there fault and we will never ever ever sign too xxx again misleading contract took 5 calls as cut off every time .adviser i spoke to was excellent amicable , pleasant service even proposed to give me the pro rated min .absolutely fantastic rude rep i have been a loyal customer , have very high phone bills asked for some assistance and advice and was not impressed with the response . my . upgrade date increses every month .i dont find it fair and will be changeing network after the end of my contract i had visited a store where they were less than helpful i thought i 'd try ringing the business number where they sorted everything out quickly and efficiently .the handset arrived when i was told it would altogether a very good customer experience read my notes from january and ask if i 've had good service ! ! three people during the past 6 weeks confirmed to me that my picture messaging is now switched on and works .it does not and no one has any solution !your staff 's last advice ?go to a xxx shop and ask them to resolve the issue ! excellent customer service . year a go i was happy to tell my friends or family to have xxx they have best service now the service r ....... ppl r on costumer service they do n't know noting u ask tham happy they said we do n't know lol if u do n't know what u doing there anyway god bless xxx my reasons have been given .dont need to explain . poor service and people do not listen to what customers say helpful and friendly operator who set up new voice-mail password .not tried it yet but i presume will work ok . overall the xxx service has been good over the years .i rang regarding a bill query which was not handled very flexibly given the long standing nature of the account . no in the most part your service is very good , but , today i called to get my new simm card activated .the first guy i spoke to asked for info i could n't provide .i was cut off and phoned again .the lady i spoke to did n't ask me any tough questions and said my card would be activated in 24 hours .....if it is she gets a 10 out of 10 ! the service was excellent but they could n't help me because passport does n't work in uae i had a serious query and whilst it was n't solved to my complete satisfaction , the operator was extremely helpful . i was conected 2 customer services twice was waiting 2 be connected 2 a operator 4 a short while and then somebody said thankyou goodbye and i was disconnte d on 3rd attempt i got through 2 an operative she was polite and very pleasant and quickly solved my problem ober all good because i carnt stop you from calling me and no one saying anything when i answer ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! good accurate information given ? issue resolved quickly and efficiently .should not have arisen , of course , but that 's life ! quick prompt resolution by the executive mobile broad band the lady on the phone was very nice and spoke good english so i could understand her she also dealt with my problem effectively thank you tomorrow going to sleep because you asked for them . great customer service and very pleasant staff to talk to . answered all my questions informatively and courteously the service was very good satisfied with the advice and help i was given xx cause u help people when they have a problem or a family problem xxxphone r very helpful the reason fir my ratings was because the girl i spoke to was an absalute star she was so helpfull and very plesant my marks fir that was ten ....but the setting to get picture messages did not work after phoning twice so very disappointed as my daughter just had a baby and i could 'nt send anyone a picture :-( the second time i phoned they told me to text web ...i done this and no reply so overall disapointed x 5 good quick service quick response , accurate & useful information i wasnt kept waiting too long , the advisors were very nice , the first one gave me free v 2 v calls , and the second was efficient and sorted my problem , and the hold music was great , i 've been with v for years and ive never had any problems , the service just improves , thanks xxx x the person answering my call gave a detailed explanation on why my bill has gone up , and was very patient & polite throughout the call .he also pointed out to me that it 's a gd practice to chk my minutes fr time to time .although my bill was unexpectedly high , i felt i had come to terms with it aft the call . had to be very insistent , wading through the robo-speak of the first operator who just kept repeating ` it 's company policy/standard practice/etc ` when a delivery charge for an upgrade/extension of company mobile phones was added to our bill yet we were not informed before receiving the invoice .after saying i wanted to officially complain , i was told it would be noted but that was all .i insisted a few times and finally spoke to a supervisor/manager who removed the charge as a ' goodwill ' payment but again quoted the company policy at me .i have not as yet , received a revised invoice 8 my phone is broken keeps switching itself off but nothing u can do as out of warranty and contract not up until july you could not solve my query ! because the fault still exists and i get cut off when getting put through to tech support and nobody calls me back to a apologise b save me being on hold for ages c fix the fault d offer some kind of goodwill for inconvenience incurred e restore my faith that possible future faults will be handled accordingly after 3 attempts at solving the problem the tech service person was very good and solved the problem i was happy with the outcome ...if it works out good u should have no reason to ask that question just believe them . i had after 3 failed attempts by your team to solve my problem of internet on my phone which is on my price plan .iam unhappy and would like to reduce my plan so as i pay less and after my contract i will certainly be leaving incorrect bookings , shabby call logging , general incompetence what was inquired has n't worked still ca n't get my account on phone even though followed steps 1-3 q1 reasons why i would not recommend xxx -takes too long to get through to a customer service advisor -xxx agree something them go back on their word , ie when upgrading only interesting getting there commission , not a good deal for the customer-offer deals which do not interest me , but only xxx employees trying to get commission -never get offers when i upgrade better to go to other network than to upgrade-do not care about the customer getting a deal just you making money-think you would offer loyal customers (time with xxx & bills always paid ) deals , better off not be loyal customer -other networks better deals-change things in the contract for the better for xxx not the customer , then it 's too late because the customer is tied in the contract then because i have not received the text containing the pin i need to get my emails on my phone mark was very understanding & helpfull .spokeplain english when explaining what he was doing for me .sobig thank you to him & xxx . polite helpful staff was very saisfide my problem was resolved by an offer to reimburse me for the doubtful item on my bill . fast and good got put through to technical and was then told could n't put me through due to technical difficulties so did n't get to speak to anyone i have always been happy with the service xxx gives me because of one person called me from customer service about upgrade my phone and i liked the offer but he told me that he ll give me call on monday but he did n't called me .an other thing is that from 2 years i have seen that your mobile app for business user is not working , which is really unprofessional .thanks the guy i spoke with seemed nice .but this is the second time i have to raise this query , after being very explicit with the first , which is just not satisfying .i am very unhappy with the service at xxx and i cannot recommend your services to anyone . problem sorted by call no issues everytime i phone , my problem does n't get solved when i 'm told it 'd work straight away no lack of effort , unclear info , lack of concern given i had not been sent the sim card for new iphone , no tuts in the operator , different when looking for sale .poor after care , could have been corrected over all a good experience the advisor was great but i would n't recommend xxx due to signal issues , i pay a lot for my 3 contracts and ca n't use them due do my calls being continually cut off i asked for a pac code and never received it .i wanted whilst i was in town , now it will have to wait & it 's an inconvenience ! always the same , very helpful and have the answers to hand . 1-i hav been asking 4 a printed statement 4 mths and not getting them .who stoped them !i did n't .i keep having 2 ph 2 get them which are promised but do n't get sent .2- why did i hav 2 check my acc after phing 2 get print out and then c i hav 2 numbers and been charged 4 a service i did not activate .the lady who helped me yesturday was very helpful and seemed 2 know what she was doing .3- your adviser went 2 her superviser when she needed 2 know something which i found more assuring etc .she then text me as well .i hav not been at all happy with the service .i 'm getting from u .i work in small country area most of the time .never near shops so rely on u customer sevice .all the time over the phone ur staff were polite and helpful however have not resolved the problem . . the operator was nice enough but my request could n't be actioned as your systems were down .not great when you 've been holding for what seems like ages the operator was very polite and very efficient but i was on hold for quite a while before my call was answered over all a good service .very helpful lady the second time of calling .was n't happy with being cut off with the first lady !9/10 all in all . my problem was dealt with straight away you need to speak to me got the order sorted as desired efficiently . rubbish because thry solved all my problems the staff i spoke to were friendly and very helpful and my query was dealt with in a most efficient manner . a careless error on behalf of v i feel as a long term customer of xxx i should be more satisfied then i was because your company and staff solved my problem .stop ruining your good work by pestering me now though , eh ? allwas had 300.m and .dont .nohow i just got 100.m.and .3.bill .for.ofer.130.and .for20.year.theybe .25 to 30 the guy i spoke to was very helpful i could have answered the call better myself ! total failure of xxx to provide me a service over a number of years .last call was terminated by xxx because 'systems ' were down .problem unresolved . every question i asked the gentleman answered with no bother because i love you .and i 've been with you for over 20 years .however , when my contract is up i will go to tesco mobile unless u bring your prices down the bvl talking to someone employed in my own country who i could relate to and understand makes a change a corporate company having a couple of morals i hope the customer service representative was very friendly and courteous and tried to help .the lower rating is purely because my problem was not resolved but that was not the representatives fault . had problem getting fone replaced due to being offshore diving .but did get a free upgrade .so more than happy not happy that i cannot down grade the phone as the this is no good i am not happy with the network coverage i receive , the amount my bills are and the customer service in general ! fix issues fast but multiple security checks annoying when transferred you took money out my phone when im on family and friends and this is the 3rd time its happened so im changing company been a loyal customer on the same contract since 1997 , never missed a payment , always had the highest contact price and best phones .loyalty means nothing to xxxphone , should always look after good customers . yes vodephone said thay were sending me fiting so i cud go on inter net and get mms photo and send then i will try once more if l will go 2 any network what cares for there custmer i did n't think the person quite understood the problem i was asking about and therefore has left me still having the same problem with the phone instead of helping me with a solution very happy with whole transaction no the adviser was great but was hoping something could have been done about an early upgrade considering the problems im having with my current phone , the length of time i have been a customer and the amount of money i have spent in the past year alone . no professinal and dealt with my query with confidence with information i needed thank you the fact that flexibility which i could extend my due payment u asked me questions bout xxx phone running an i answered them honest an truthful if they was n't nice i would not of stayed with use , as u can see i av been with xxx for a number of years that speaks for itself ! because since the 23 of the 2nd av not been able 2 put credit on my fone because 4 sum unknown reason its blocked inspite of numerous calls 2 customer services no one has bothered 2 help me or even called me back and the situation remains the same maybe u can help and restore my faith in xxx misleading information and no doing what they said they will doo everything great except i 'm dissapointed with my xxx signal - its poor very helpful and friendly staff member the first call i made was a disaster , i was told the bill was correct , i 'm glad i called again and spoke to someone who could resolve the problem .i have been calling every month since the beginning of this contract w this problem its getting tiresome i 've been a xxx customer for many years and gave a lot of money to xxx but yet i 've never had any recognition from you as a valued customer with it being a business phone no could help even with pass codes given yes of course .xxx staff wakas was knowledgeable helpful friendly dealt with the sale professionally .his colleague added in sure signal for me as a valued customer .that 's why i am still your customer after 16 yrs .customer service is to a high standard .i am a customer service trainer/tutor and have used xxx in my training as an excellent example .thank you elaine edmond when you are asked to put something in writing to confirm that 's fine .i do n't then expect an email asking for a load more information , you are just trying to make it difficult to cancel a number ! u r **** as per usual , the issue was eventually solved to my satisfaction which is why i am ultimately so loyal to xxx .however , resolution was only achieved when i asked to speak to a manager , a request that was denied to me 4 times , which was very inappropriate . left on hold 4 ages .vf system down again so unable 2 actually assist my enquiry 4 upgrade & now all these txts have arrived over 3hr period .why should i keep my business with u ? because my blackberry still does not receive my email , so issue still not resolved . 0 i 've had a lot of problems with xxxphone , customer service is brilliant at times .but when my contracts end , i do n't intend to return to the company there seemed to be a lot of messing about over my registration for the net .i was kept hanging on for10 mins without any contact only to be told it would not be done for several more hourssent from my htc l she did n't call me back though she said she will . the call was handled politely and efficiently , but it was to correct a mistake making a refund for a previous mistake .i have had to spend too many hours on the phone to you trying correct mistakes you have made since i renewed my contract in january .in general i am very dissatisfied with xxx because of the numerous errors . had to argue for some time before agent spoke with manager and agreed to credit charges . my problem was not resolved and i was left on the phone for 39mins i was canceling my data because of poor service the representative just pointed me to the website to do it myself the advisor was helpfull and polite . i have e-mailed and written and continue to receive no response/resolutions to the problems good service problem with access to online billing still not resolved after about 9 calls to xxx over last few weeks .phone calls and updates promised but calls never delivered .told problem has been passed to the technical team on at least 3 occasions but still not solved and no-one ever gets back to me . the 5 was for 'not resolved ' , because your it was down .not your fault , xxx still excellent ! the two guys i spoke with - peter and phil ?were very pleasant and helpful .did n't quite understand how the discount i have works out as it shows different on the my xxx app .but they were very helpful with the new line i took out . just as requested the cost of my holidays ur customer service well i phoned with a problem with my phone which is a brand new iphone and the girl wanted to exchange it with a 2nd hand phone and that is not acceptable i had a simple question about buying an additional handset to use on payg and enquired about costs and tariffs etc .he answeded all of my questions and that was that .very good way to communicate via chat . not very happy with the reconditioned phone it got as was told i would be getting a brand new one , phone does n't work properly i thought all was 1st class service is excellent good coustomer support asked for a upgrage and got a rude answer back i am calling into your bury branch on sunday .to speak to a manager personaly .could you please note this on your system ? problem was resolved they were fast to sort out the problem and also they rectified the problem for me cos u cut me off 3 times when i paid my bill and you keep trying to take it out of my bank even tho i have paid . helpfull staff thanks because he sorted out my issue that the previous person i spoke to could n't .he was quick and understanding and efficient . cordial , helpful atitude . u couldnt math 02 deal i am still waiting for the promised call back be use the agent could not find my account , sorry but awful customer service i have been with xxx long now , and i am really happy , everybody is always so helpful in the shops and when you are calling .i am always telling my friends in denmark to go for xxx , because the deals are good , but most importent is the people behind xxx are amazing , hard working , always kind , and they are always understand .i am having another phone as well , where i have a sim card which is danish , i have had them for more then 11 years now and ot is a very good company as well , but when i am going back to denmark i really think to swoap to xxx in denmark as well ! ! ! thank you for everything always . low rating for not having a text notification when getting close to my 600 minutes but notification for internet use .did make me assume i would be notified on minutes also .obviously i found out by going over unfortunately but quite a bit . extremely satisfied and outstanding service .peter was very professional as well as dealing with my problem with speed .i would say he is a great credit to xxx and exceeded my expectations .very happy to have dealt with such a really polite man . read notes on my account ! the issue still has not been resolved despite having called 4 times now . i was able to speak to a human being and not a machine , !;-) 10 very friendly , helpful member of your staff who helped with my enquiry i am having real problems with emails and no-one seems capable of sorting them out 4 me .as a biz user this is not gd enough in my view .i upgraded to improve my comms not make them worse ! your service is good and you gave me special acceptions and i really appreciate it thanks x the advisor was not helpful at all .she would not allow me to speak to a manager on duty .was very rude . good service hey , this is dragging on a bit - shan't do it again !! the agent was helpful and knew his stuff - that 's why . no more now ! ! ! they told me what and why my bill was so so high had problem with phone in december went into xxx shop was told i could upgrade phone in january so phoned to be told not able to upgrade till end of march so was told they wud exchange phone but had to be like for like but u dont have my phone in stock so u wudnt do that so waited till yesterday to be told cant upgrade till 26 may now and still dont have my phone in stock to exchange so i think xxx service is very poor the answer has not solved the problem i got very bad experience with ur customer service team , actually they are not dedicated to customer service .i made several call to sort out my problem but i coud n't .my request provide them to training how to do customer service .finally i went to my closest xxx store to get solution to my problem and they did it .but you treated me badly even sometime my call disconnected without inform me adviser nice and friendly but advice rubbish !had to call back again today and after being transferred several times finally spoke to someone who sounded like they knew what they were talking about .still not resolved though :( very helpful advisor solved my problem in a flash and i was n't expecting him to be able to help me !thank you because i have spent all day trying to add my partners number to my business account and nobody has managed to help .i am thoroughly disgusted with the level of service and i am seriously thinking of moving my business contract to another network after 22 years ! ! ! requested that content control be removed on my account yesterday , as it was not done i phoned again today , after 15 minutes the advisor told me his computer had ` crashed ` and passed me to someone else who then started asking all the security questions again .i gave up .not happy as it is a simple request . well the customer service at xxx is really good it just seems to be the coverage that 's the problem i 'm all ways losing signal on my phone 3 phonwcalls and problem not resolved was just what it says on the tin .excellent service ! the guy i spoke to made sure i knew what he was saying and made sure i was happy with what he said . i gave them ratings because i av bin with xxx for years an all they do is treat me lyk **** i still have a network issue . your website is still not allowing me to register online . xxxphone is good quality for money and offers good deals but with having so many problems with my billing i would hesitate to reccomend it .my advisor was very friendly , english and helpful and the issue was resolved very quickly . coz you 're awesome . because ur a great organtion the operator was polite , helpful and human !she spoke english perfectly and understood everything i said .she did everything possible to resolve my problem and explained what needed doing and why without being officious . phone is faulty and still under warranty - operator could n't help me at all nor refer me to a manager .very poor customer service from a company i 've been loyal to . they need to b more friendly i would like to say a big thanks to paul who dealt with my call & made **** come on my iphone so me & my work colleagues could watch tulisa ,s **** tape , it was good to see that she & her mouth is good at something !because neither were cut out for singing .we all really enjoyed it but not much work got done after that , so i 'd like to say thanks again to paul & xxx for making that happen :-) xxx has caused me a lot of problems over the last few months they only wo n't to tell you what they think you should hear and not the truth .or you cannot under stand the person dew to language . mast gone down no phone for a week but the girl on customer service was very helpful and lovely the reason for my ratings are because the help i got when i foned your customer service their help was very usefull to me and got my fone back up and running thank you once again for your help . the man that dealt with my enquiry was based ini was phoning to contest a charge of two lots of twenty five pounds charged on the first two days of my holiday in dubai .i was n't aware my i pad was on and when i did go to use it for music and realized i turned the roaming off immediately .very little info was pushed thru in that time if any .i have been a long standing customer of xxx and i expect that when i call to contest such huge and unfair charges that i am given a fair hearing as well as part of not all of the charges refunded as a good will gesture and an acknowledgement that clearly these charged were incurred unknowingly and unwittingly .instead i was dealt with by a man who , despite being based in england , had such s strong accent and poor command of the english language i found it almost impossible to converse .he just kept saying i should n't take it personally .the call was totally frustrating with him reluctantly agreeing to refer it to a team leader .she apparently offered me 15 pounds credit .i asked to speak to her and i was told she was unavailable .i asked to escalate the complaint and i was told someone would call me within 24 hrs .they have not .not only are these charges unfair and unreasonable given the circumstances they are also grossly inflated .there in no way bear any relation to the costs involved by both service providers .i have now spoken to the legal advice i get as part of my membership to a consumer group and am convinced i have a strong case to contest there charges .your customer service was very poor .i also realized that i have been misold my sim deal for my i pad .i was told it wld cost me five pounds a month and because i was such a valued customer i would receive a five pound credit on my bill .it transpired infact it is .keying me six pound fifty and i only get a credit of two fifty .i ahead a very long conversation at the time to sort that out and i am horrified that what was agreed verbally was not what was put down in writing .i have ren working very hard in the last six months and have only now had the time to look at my accounts so there has been an unfortunate delay in identifying this .overall my experience with ur company has been very bad. i expected to have had at least a follow up call as promised .please escalate this complaint as i intend to take it to the ombudsman . kelly was very helpful and polite and no long queuing thank you been 3 weeks with out phone now have to wait 2 more so they can confirm it cant be fixed even though its water damage which is unrepairable the experience was extremely good .hence the high ratings question about account easily resolved when i rang , the person who took my call was abrasive , rude , combative and unwilling to really listen to me .at one point i actually felt bullied by her .i have been a client of xxx ( this number ) since 2003 .i have 4 telephone accounts with you and one ipad sim card .at no poiint was there any respect or consideration for the amount of business i bring your way or any acknowlegement of my long standing loyalty to you .all i was asking was the possibility of having an i phone .frankly i was disgusted at the service i received .if you are interested in taking this further i will happily provide the name of the person in warrington . the service was excellent despite the mix up with my delivery but has been rearranged because i have the same problem with my phone no signal all the time i 'm on my third handset still no better also called yesterday and was promised a call back which never happened i 'm stating to wish i had gone with o2 ! 10 satisfactory i wanted to query my price plan , possibly buy a bundle of international texts , or query which numbers were included in my allotted minutes but as my sim card is attached to my friend 's a/c , i 'd have to get her to authorize me before i could amend anything , so i got nowhere really ! friendly , helpful lady on phone but difficult problem she could n't do that much about 10 for the last call , 2-4 for the previous four calls no. the upgrade date has consistently gone back from feb to end of june !i will be leaving xxx after about 15 years at that point ! it was good service n they sorted out what i needed doing rude people ... a manager was due to ring me back within 24 hours which did n't happen and i was not listened to and basically accused of lying .i 've been a customer with xxx for 18 years and wo n't be renewing my contract again .very unprofessional service ...and there 's plenty more i could say if a manager could be bothered to ring ! have a charge on there that i should not have the person whom dealt with my problem was very friendly and extremely knowledgeable and resolvrf my problem . the service was very poor , you messed up my account and expected me to fix it .customer service were supposed to call me today - they have n't .your website is not helpful .i have been a customer for many years but i am thinking of leaving now .if you fail to keep promises or fulfil contracts you deserve to fail .one unhappy customer . after calling vf cs 4 times , my contract has still not been upgraded or ended with pac code .how difficult can it be to offer me a competitive renewal and action it ?should i leave vf for another network ? the reason is so you know and you can improve in the future .but one thing i 'd like to point out is xxx should have more choices of cheaper tariff/month for customer who use smart phone like iphone .i did think to change to another network sometimes . 0 very helpful , frendly and gave me more useful information than i knew to ask for great . the ipad and sym you sent me do n't work and you appear to be incapable of fixing them i 'm happy with xxx but do n't like your customer services you choose what you need and it tells you to hold for a adviser then the phone goes silent so you do n't know if your on hold or finished the call the lady was polite friendly and solved my problem quickly and efficiently 10 i just wanted my phone resolved sooner poor service as phone never worked since contract inception .bad service from store staff .john , advisor spoken to recently was very helpful and solved query quickly . the lady i spoke to was excellent i have a problem connecting to network sites my dongle has to be on gprs then i can get into web sites as soon as i put it back to 3g i can not get into web sites so although problem has been solved i need to be able to connect to 3g which i will keep trying i was given time to explain things i was just quoted terms and conditions .i was n't helped when i was looking into purchasing a phone and felt i had been rushed and not listened too very good customer service on my last call .very nice man helped me alot and listened to me and sorted my problem quick no your the best friendly staff , not prententious or fake sounding , just a friendly tone of voice , ca n't beat that ! my problem was not resolved . because i was given the answers i was searching for the person who missold me the blackberry talked too fast and didnt explain properly .thenext 2 were very unhelpful , so far the very last one was the only one that helped me politely . your server was down and you could not do anything the member of staff was really helpful and pleasant ive been with xxx for over 10 years always had excellent service .ps as such a loyal customer can i please have an iphone . yes andrea was excellent on the call but said i would recieve a text or email to confirm the details but i have yet to receive either , please rectify this , yes both problems that i have had for well over three months would appear to have been addressed - bearing in mind a shop visit and several telephone conversations appalling service , has took me 8 calls to try and resolve an issue that i am not convinced is now sorted .i returned a courtesy phone 3 weeks ago , the shop remember me doing this but your internal systems have failed so i get messages telling me to return and am being threatened with the cost of the phone even though your representative remembers me returning it .you have failed to return 3 calls after promisisng to do so , your manchester shop never answer their phone or return calls or emails despite their pledge to do so within 24 hrs ( rather ironic for a communications company ) . . i would also like to bet i am not contacted over this survey despite my deeply unpleasent experience .i would actively dissuade people from using your company .the worst customer service i have ever received bc i waited long on hold , was told what i wanted to do was n't possible , and no suggestions to fix situuation .made me wish i was n't a xxx customer . the service was ok kept waiting 20mins ona problem with this phone in the end hung up no i phoned to ask why i was being charged for a mthly content pack .& what was a premium text msg .but did not get any answers .so i am not very happy with xxx . that 's 4 questions , ha i have a business account with you and when i find myself going to the usa i find you offer no packages of support at all .what a poor servicedr mark kilgallon the csr requested invoice details so that the missing statements are printed next time round . 10 pleasant and very helpful member of staff bcoz i like ur service because yuor service is rubbish i cannot get into my online account .several of your technical team have tried to help but nothing has worked .so i want paper bills but why should i pay for them ?it 's not my fault i ca n't access my bill online .how else can i see it ?i am not happy . no one called me back , so problem not solved . quick & efficient . i had to phone up twice this week first on monday as there had been a problem with my direct debit and my phone got barred i called and spoke to a really nice man very helpful and very very polite and helpful got my phone put back on straight away then i called back yesterday to pay the money that i owed you again spoke to a very nice lady would like to take this opportunity to thank you for your excellent customer service especially the man i spoke to on tuesday he was excellent and nothing was to much trouble for him again thank you have n't got time atm due to my experience the last couple off weeks with mis-advised information and unkept promises from your customer services , excluding the advice given on my last call , which i hope will come true monday .i now no longer feel a valued customer of your company ! i have to rate you positively cos i have to pay you every month . could n't find signal i wos asked 2 look for as had not had a proper signal 4 to 5 days which did not compensate for the inconvience . no good customer service all the time quick response to deal with any queries , complaints or repairs thanks no thank you q3 - 10 very good customer service , friendly , took the time to go through my queries , approachable .q2 - 8 i was unable to download an up-to-date bill outlining my usage to date , due to systems protocol which surely should be flexible in this day & age ?q1 - 6 more than likely i would recommend xxx but new tariffs are making it difficult , too much competition in the market - which means we all need to be more flexible & probably accommodating to existing customers , i 'm struggling to see the loyalty xxx gives to existing customers or are we 'all ' just a number amongst thousands/millions ? could have not been more helpfull i think my problem was very well handeld and i would recomend the service ,thanks ! the staff are pleasant and try to be helpfull but i want a call block on a number immediatley not have to report 3 times and even then it might not be blocked .zwhy should i change my number friendly and helpful member of the team i got what l ask for with out any problem overall , the help i got was very good ... did n't get put on hold , the person i spoke to , was very polite and helpful ... given wrong information , promised an email not received because the problem was solved efficiently , politely , and fast was out on hold for far too long and in the end had to hang up .fortunately problem resolve itself because i was told i could have a upgrade on the 21 march & on the 21 march you change it till the 11of april , i have phoned 4 times in the last 4 months and was told 21 march , will end my contract with you on the 31 may and go with some one more honest , that dont keep changeing dates . very busy now that 's how i saw it all down to the gentleman who resolved my problem so professionally yet also was kind , patient and friendly - thankyou david suggest going thru feedback sent for previous questions answered all questions fully and was able to tell me everything i wanted to know . overall excellent service by your member of staff and got exactly what i needed .was given clear and useful info and felt the staff member lightened to what my requirements where , saving time . the person was very nice and told me how to activate my sim card by turning my phone on and off but i was n't told that when we rang up to activate the sim card initially it appears that your staff do not converse with each other and they cannot get their stories straight .if you care to ring us we will be pleased to explain . 0 service is always helpful ! always found xxx offer a good service & great customer service . very good work by member of ur team . first person at cust serv was very unhelpful and rude very dissatisfied 2 is what i wud give .thanks and kr it took me ringing up 4 times to tell them i needed my internet settings and the texts were nt coming through so i used my last pound to do this as i wontd to down load facebook and carnt now till i have credit again was pleased with the service helpful polite the lady was so incredibly rude .i could not believe how rude she was .i was charged 100 pounds for a usb internet stick for 1 month and she offered no solution .she was very rude .i intend to switch network asap as a result . that 's wot i thought it deserves i ca n't use my bbm service i phoned them up they told me what to do with no success very helpfull friendly ,helpful and i got the information required .thought you might have been a little more interested in why i was thinking of leaving xxx . no call back received . the person i spoke to was helpfull was very pleased with service 3 calls to egypt call centre , not resolved .supervisor 2 call back , no call back received .told to attend local xxx store with evidence 4 them to resolve .was informed by store that they could not resolve the issue but added additional notes to the query .after over 2 hours a girl called nicola in a uk call centre resolved the query .very frustrating & a complete waste of time .does not bode well 4 future upgrades . no real answer to the problem in very happy with xxx you 're stupid issue not resolved @ ur email ; ) friendly efficient service . call answered quickly .lady very knowledgeable and carried out request quickly also extremely helpful explaining exactly what i needed to do .excellent service advisor was very helpful q1 .because the international call charges are too high .q2 .i 'm not satisfied at all , and feel ripped off.q3 .the adviser could maybe have done more in helping to resolve my unnecessary charges . poor advice & incorrect advice ! best network ive used could a manager ring me he was rude and i hate xxx polite , friendly , efficient i have treated in a despicable manner unbefitting customer of almost 5yrs with xxx .i feel short-changed in a big way .i cannot wait to try a different network .i 'm disgusted by the service i received and it will take a spectacular offer to change my mind .i couldnt receive important messages because the network completely deregistered my account .please arrange for an advisor to speak with me anytime . i have a new phone that i was n't used to an the man who i spoke with helped me whole process was dreadful my complaint was about an ongoing problem with a blackberry 9900 i have had 2 phones and they are both rubbish .they do n't do what they say on the box so to speak .i asked if i could change it to an iphone which would up my monthly payments which i did n't mind as it would pay off in the end as i would have a phone that works with all the features .all i got was an offer to pay off my contract and take out a new one or they would send like for like refurbished phone .how is that helping a customer to be given yet another phone that wo n't work as it says on the box.its a well known fact this phone is n't fit for purpose .i can pay off my contract without your say so and if i did i would go to a provider who cares about the customer .i could go on and on but there is no point as you really do n't care about your customer .on a positive note your customer service team are very polite even when they ca n't help as per the script ! ! ! my phone whitch i have had since sept keeps turning its self off u after take the battery out to start it up again it keeps going to emergency calls only i not getting ent satisration at the mancester store i need new phone i have been with u for avert long time but not for much longer would just like u to be more helpfull and have better contracts i got 3 contracts and pay a lot each month so sometimes when we ring be nice to no your staff realy want to help . my issue is not resolved .i wait for an escalation call .the staff member i spoke with could n't give two hoots about my complaint .i have lost all faith in xxx over this and in the absence of anything else will be telling many , many people about this appalling customer service . pleasant staff . i 've never had any problems with the services they have always been helpful every time i 've phoned or gone in the xxx shop thanks for a good services the advisor was just really good at his job and had great people skills poor customer service , not given what i asked for first consultant hung up on me , very rude .however the 2nd and 3rd were lovely .scores reflect 1st consultant . no friendly , patient operator with a nice irish accent who solved my problem quickly . cheerful , informed and helpful staff , dealt with my enquiry without fuss . used callback option & never received a call got the outcome i wanted great help with my enquiry .happy with the service . i had to ring you several times and eventually after been put through to your technical for the second time( 1st time cut off after holding for several minutes ) i was finally told that the problem with my phone was that your mast was down , and that the engineers were being informed ,my signal finally returned at 16 50 the following day ,some 31 hours without a signal , and as we use our phones for business this is just not good enough the operator spoke clearly and politely and helped me in minutes . i do not know he was polite and straight forward , no messing about very happy with service the advisor was absolutely fine and helpful but if i 'm honest i think the company stinks .xxx makes huge profits from its uk customers but totally shirks its social responsibilities by refusing to pay its fair share of corporate tax .i would therefore urge the company to do so and to tear up any cosy agreements made over lavish lunches with the head of hmrc . because the person who i spoke to yesterday was obstructive and unhelpful . following several calls to your team requesting bills to be posted with no success , the woman i spoke to on this call was very polite , speedy and emailed them to me straight away - fantastic service and a lovely girl .thank you ! the operator handled the call no problem .i wouldnt recommend xxx due to the service i got when my phone was stolen given the fact that i had been with xxx for a long time and spent a lot of money ! your customer service and everything else related to your company is absolutely pathetic and as soon as i can leave i will be ! ! ! ! ! althought the man sorter my text and web problem he did n't believe that you had taken credit off my phone for no reason .this annoyed me so i may be leaving xxx in june .the customer service is n't good enough overall i was not happy because she said she ca n't fix all the other previous problems i have had in past .indecember i lost alot of points & even the other months that follow . &your system is very expesenvice excellent service to change my tariff good customer care because i have always been with xxx and have never had any problems . excellent service ! ! ! 5 star .my problem was serve very efficient way i was very disappointed with the way you did n't help me with phone issue .when my contract is up i intend to move i needed to use internet while in a btopenzone hot spot.myipad and phone both were not connecting and everybody else was using it .when i called the technial support team the gentleman kept saying it is something wrong with bt openzone .even though other people were using it . xxx never rang back as promised ! the customer service girl listened carefully , was polite and respectful and resolved the issue within a few mins .however , initially when i took my issue to xxxphone shop staff , they were quite rude and said there was nothing they could do to resolve the issue .if i had not asked to speak to a manager then i believe i would not have been directed to customer services and it could possibly led me to go with another provider . i am not happy with last 2 bills i just had something is not right i have had this contract for years and always had excellant service my internet still doesnt work because u answer all my questions and very helpful this was the tird time i had called concerning this and this time your operative new exactly what the answer was . forms sent are not 100 % clear .and my questions turned out to be irrelevant when you did understand the form but i had to work that out myself . after approx tenth phonecall , my problem has nit been resolved .i have not received a callback from a manager for the third time .prob not been resolved since october last year .v v v v v frustrating indeed . she really help full because xxx is the best .i also want an offer on an ipad . you level of customer service and lack of staff training .we have had far to many mistakes made on our account you helped me a great deal ? ! the guy took 30 minutes to sort out a simple account query and gave me totally inaccurate information about my account pricing .really not happy with the service i received polite guy new what my problems were , resolved them and gave me advice if i had problems in the future . was impressed with the helpfulness of the operator you are alwayes polite and understanding well done most helpful think xxx customer services is really good service has always been very polite and helpful . because i was satisfied with the help i got very helpful lady .she also was uk based - so spoke english .call answered promptly . having made numerous phone calls and sending e mails and despite assurances from xxxphone i am no closer to solving my issues cos fed up of all the problems ! ! ! very cheerful , knowledge , helpful and english ! i have found both the customer services team and the technical team to be polite and helpful .they have helped me on a number of occasions and .have always been good 1 i like xxx2 no one called me to address my query3 person who noted the query was fine and remembered me from past trading not the first time i have been let down by no one addressing call at xxx .weakest part of customer service . not happen with the upgrade costs or sim only at the rolling 30 day rate .also you not reducing 2 year contract rate at the of the two year period . cos that 's the way i feel because the call handler was helpful and quick on the phone i have been with xxx for a long time .their customer services are second to none . i spoke directly to a well informed patient operator who immediately identified the problem with a handset . they did not resolve my concern , ie i was meant to get a text confirming my login details and i did n't i 'm pleased with my service but could use more minutes if possable i have a large bill to pay and i ca n't afford to pay it in the timescale given due to my line rental being added on per month despite the fact that i ca n't use the facilities offered in my tariff ! was put on hold too long .took 2 calls to get a person to speak to and was abroad at time . just sick of xxx , had blackberry fixed numerous times but still breaks all the time .i would just like a new phone ! because although they adviced me .it was my relative who sorted it for me thought the lad was very courteous and he sorted my dilemma out promptly and was satisfied with the over all engagement however i will wait to see how the bill turns out next month before i make a full judgment had an problem and it was hopefully sorted ,will let you know on my next bill . i dont think u should charge 25p 2 phone u 4 a fault with the network . customer services very polite n helpfull but advice given didnt work you owe me money ! no never got the call back i was promised and unhappy with solution i was offered seriously considering another network , will never use another htc phone on your network again i . tried your service twice , when typing in my card number did not register the system tried to put me though to a person but i just went into dead space .waste of my time i 'm happy being with xxx and i recommend xxx to friends and family .just thought my phone could have been fixed sooner .other than that the staff i spoke to were very helpful . good quality service ive been with xxxphone for a long time and i think we should get better discounts on the new ipad good service throughout because you 're awful to deal with and have been for ages very satisfied 10 thanks i was happy that all my questions all were answered and that i was spoke to people that cared about what i wanted to do with my account and they where very helpfully .. , i have lost total faith in xxx as a company , each advisor gives a different answer and when you ask for things to be done they are not done !once the contracts are up with the 2 phones i have with you i will be leaving on hold for twenty minutes before i had to hang up and enter a meeting !service is a joke ! coz i 'm happy with xxx . because you wanted us to usually , i am very satisfied with xxx but am becoming frustrated with the fact that i am continually having problems with my device .the customer service is usually exceptional and i would usually always highly recommend xxx to other people ( which i have done in the past ) this matter has not yes been resolved and i am concerned that the problem will arise again in the not too distant future .i 'm hopeful that this is a one off experience where i have not been completely satisfied and this will not happen again .as stated , most of my previous experience with xxx , has been exceptional . the reasons are ...i had got cut off during my enquiry and the man i spoke to tried calling back and failing that he text me my answer to my enquiry , so there was no need me ringing back and going through the whole conversation again .nice and easy ! the first one was a mediocre score cos altho iv had no probs in the past , im not impressed with all the messing about with different depts and over a xk l8r , the bag hasnt even arrived 2 return the fone .why couldnt i just exchange at vf shop ?the 0 because how can i score no action ? . lastly , the man who i spoke 2 was helpfull , polite and patient . 8 terrible network , stuck in a terrible contract , always false promises from staff .blame someone/something else . adviser listened to issue , understood my concerns and common sense prevailed brilliant service , a credit to the company ! the person was rude and the manager was rude and was n't very helpful . no the girl did exactly what i needed , was more than polite throughout , explained everything to me that i needed to do for a successful repair chap was very helpful .the service on xxx does n't seem as good as 02 .otherwise happy you lied about contract tariffs and i 've had to pay an extra 20 quid a month stop bugging me service with xxx rep was good , but it is wring that i should have to report a 2 day old fault with your equipment ... your rep could not have been more helpful thank you well my problem has n't been resolved he built instant customer rapport , helpful and imformative i had queries with my new mobile which was purchased from a xxx store but unable to give me any help to find a solution . the person i spoke to was very helpful and resolved my issue the member of staff was the most efficient person i have ever spoken to at xxx and i have spoken to many ! !he was friendly helpful and got my issue solved very quickly he could n't of been more helpful or friendly so i would give him 10/10 for everything 100 % as there is nothing he could of done better ! good service 8 the person i spoke to was very polite and helpful .he dealt with my problem efficiently and quickly , very impressed :-) i do n't think that the person i was talking to really understood where i was coming from and showed little empathy towards my situation . :( i have had content control taken off for years now n all of a sudden its been put back on n nobody has been able 2 tell md why n i have 2 wait 48 hrs b4 some1 wil phone me 2 explain .the same thing happen 2 my husbands phone n yesterday ,1 phone call 2 cust ser n it was fixed by a very nice scottish lady .i got a man that said he would sort it out for me yesterday but am still waiting .i have been with xxx for years n love it but this is not acceptable .the man i was dealing with was not helpful at all . 3 times i phoned cust ser n am non the wiser . solved problem straight away excellent customer service i did send an email to the customer about my complaint n have been waiting for more then 24 hours still no reply .i upgraded my contract 3 months ago n being told my tariff will remain the same but actually is not n i i have been charged 4 pounds extra this month because my tariff has been changed . i was connected to an overseas call centre which is always a bad line they try their best but its not for me .i will change to another provider when my contract expires thank you but no thank you got the job done because the man who dealt with my call was extremly helpful adviser very helpful you were polite and helpful and you 've got so much to offer on xxxphone and it works out cheaper as well the man who helped me with my enquiry , was very helpfull .he was professional , polite and was sypathetic to the problem i was experiencing .the best thing about the conversation was that he was in england and understood my dilema .i have dialled 191 on several occasions but get connected to a call centre in either india or eygypt , where the employee speak with limited english , and it is difficult to understand them . i 'm not happy with the network & i cud also have a problem with my phone as i have to keep switching it off & back on again ! !i was waiting to speak to an engineer & whilst waiting lost reception ! ! just for a change , not ! ! listened and responded to my question your agent was courteous and tried to be helpful but my problem was not resolved . i spent 15 minutes on hold and did n't get the answer to my questions ! advisor cut me off . mis sold a add on product from last year and you will only refund 3 months , by offering refund you accept liability so full refund , i am waiting for a manager to callback and contacted ofcom i was impressed with how helpfull and polite ur staff were , they knew the products and explained the contrcts and terms clearly . i was unable to register to get my bill online . no not valued as a long term customer yes i wanted to update my phone to g4 so i could use .i cloud for my business and due to a system that prevents this under contract i ca n't , why are companies restricted in this way when we have to move forward with new tec regards no u said only 3 questions> :o because you was no help the service agent was friendly and understanding and although could not deal with my entire complaint , was proactive in resolving my future mobile service , and told me what i needed to do to escalate my complaint for the mobile service i have had in the past . i was on hold for 12-15 minutes before my call was answered , not good polite and helpful representative waited approx 30 mins on hold failure to resolve problem for 6 weeks same lies and evasions each call no escalation call back for 3 weeks very poor customer service proberlem still ongoing despite being told today you have resolved it so more lies she couldnt help had 2 get managr 2 call back next day i was cut off from the call as my battery had ran out but the sales guy i had been talking to automatically put me through for a contract i had not agreed to i was very happy with the service i received .and i felt confident that my problems had been resolved . the reasons are simple , they are a fair reflection on the questions asked ... on a parting note , the pre existing system ` bonus bank ` was far better for us folk who have none or very little access to a computer , hope this helps .... simple i 've found all dealings with today very unhpful and my phone is still not working well i have n't had signal for 9days , in my area biggin hill kent .was n't worn about any work going on with the mask . didnt find the operators helpful allan was very helpful .deserves a pay rise i was told my contract would end on saturday when i phoned on tuesday to enquire about a 90 day sim only deal .i rang yesterday because my phone had been disconnected and i had been erased off the whole system .it took over an hour to sort the problem out . complete lack of attention from management on call backs , despicable service to a longstanding customer 10 great support from hannah i made several calls to customer services an no one could help , they told me they would phone me back an did n't , an one person was constantly contradicting the next it depends who u speak 2 sum ple really wanna help sum do n't its just job its true thats y happy with service you did everything i needed the problem was dealt with quick and sufficiently , the network has gone down in my area since 8am 29-3-12 i was told the engineers have been notified , also i was told my account would be credited for the length of time the network is down , which i appreciated unable to contact the call centre as hit cut off after holding for 20 mins 3 times and unable to register a complaint with the operator well i kept getting hung up on after waiting for about 20 mins each time to get put through to speak to some one .the adviser who i did eventually speak to was very very helpful and very polite .my issue was never resolved as it seems my internet dongle needs updating and is the reason why ive not been able to connect for over a week .but as i was on the phone for over an hour and a half to xxx altogether it was after 8pm so i could n't talk to anyone about updating my dongle and still have n't managed to as i have been at work 12 hours .customer care should be 24 hours . after being on hold for 40 minutes .i then got disconnected and when i called back was informed it closed half an hour previously .it does make me wonder if i ever would have had my call answered .i find that the customer service within xxx is appalling and one of the worst companies to deal with the advisors i spoke to were pleasant and helpful and the problem was resolved quickly and efficiently it is quite difficult on your web site to find a contact no .i was reporting a lost mobile .you were able to block phone & sim but had to wait until the day to activate an unprovisioned xxx sim .once i reach a very nice woman in egypt( ! ) she got it working in a flash .a 10 for her and her actions .i trust this is informative .richard york becouse my proble was sorted but could have had a direct number that qwicker or open longer very helpful on phone but had n't done their homework - said i could go into shop to get a new phone but shop assistant said because of data protection i could n't !the contract is in my husband 's name but i have clearance and the code to sort out anythin with the contract over the phone but not in store apparently !it was the operator on end of phone that suggested i could get a new phone in the store .:-/ just good service great thanks refusal to upgrade my contract even though i would like to pay you more to purchase a phone .as a result have purchased phone from another provider .unreasonable and irrational rules on increasing monthly tariff so i could have phone replaced after it was stolen .feel let down .will leave xxx at end of contract . 10 i cant its confidential dont like xxx veru much :-) the service was poor and went against the information on the xxxphone website , i am considering switching mobile provider due to this did n't get what i wanted done which was activate my sim .needed to be in office hours . thanks .finally , please could you tell us the reasons for your ratings ? the problem which was a mistake either by logica or xxx , was dealt with quickly and professionally no i think i 've done enough ! excellent fast easy service with polite clear staff as always .never had a problem with xxx .never switched or been with .anyother network . answered all of my questions 10 they were not the right person to deal with my enquiry the lady this mornig was very polite & helpful . stop talking and speak the reason for the zero ratlng is for the abysmal customer care service i have made numerous calls to try and get a paper bill i do not have access to the internet and do not have bank cards as soon as my contract is up i shall be going to another provider no because the connection is rubbish .always no signal . the person i spoke to was cheery & very helpful right from the get go .i had prob she quickly offered solution .she even offered alternative solution .remained upbeat through out conversation & left the customer myself with smile on my face .10 very good at her job . the service was not good but not bad it took me a while to get a real person on the phone been with you for about 11 years because you have always looked after my needs : ) thank you good and efficient service i was very unhappy with having to wait 20 hrs for you to put our phones back on which a member of your staff turned off as it caused us no ends of problems as we operate a fleet of tugs in southampton docks and we are on 24 hr call out but the manager calmed us down and sorted the problem eventually but his telephone manner was very professional very prompt effective service both over the phone reporting my phone stolen and .also in the shop getting a replacement sim nth girls were very helpful and polite ,but the second girls diction was not as clear .but on the whole i was satisfied as u can tell with my scores . that 's 4 questions .when will fizzback ever learn ? all round excellent service the young man was very helpful , he answered all our questions regarding 3 phones on two accounts . techs were unable to unlock my phone ? very fast efficient service excellent service im very dissapointed with xxx over the past 6 month i have been charged the wrong amount for international calls , and changing my account from a monthly account to pay as you go has just been a hassle and a joke ! ! !i have n't had internet on my phone for the past 3 days .overall just not very happy ! service was fine .i could understand the person i was speaking with and it was a uk based call centre .my previous experiences always seem to be non uk call centres .the staff are below the standard i expect from xxx .the reason i had to call xxx was because of a non uk based employees incompetence . because i find xxx and staff very professional and friendly . .good service i 'm just happy about it all thanks for the good feedback have had same problem with my phone since start of contract , been into shops as well , which was useless .this operator did make useful suggestions which none have before . my problem was dealt with very efficently and solved with no trouble unable to close 1 phone line over the phone but was given directions of how to do it by email very polite and although could n't help with my problem advised me how to deal with it , do i win anything for helping with this or at least a reduced bill ? i have been trying to sort out my account for months and no one has been able to sort it out .i have an ex partner who has 2 mobile nos under my account .he keeps failing to pay his account .i have no contact with him and i want his nos taken off my bill as u keep restricting my phone .i have been a loyal customer for years but will never be one again firstlu so frustrating to lose connection for 24 hours , this has happened before while roaming , but your service team where helpful and understanding good service friendly people nice one xxx customer service is rubbish yous wer verry helpful the reasons for the rating were the customer service advisor came up with the solution to my problem v quickly & i was able to understand him as he spoke clearly & concisely & he was also very personable . i like xxx a lot but i toped up this morning an it dint work because u asked me to rate charging for calling your customer enquiry line and too much waiting time before response the lady very polite but no options re query explored just a straight no polite , helpful and precise . willing to listen explain problem how to correct the problem and help alway relay on vodofone for good customer service regular quick updates and follow ups i still have issues with xxxs pricing and customer service but the agent today was very helpful which is unusual .sent from my htc i was very annoyed with how i was treated today by ur team .i will c how i get on with xxx .and i may change to o2 .as i was treated aweful this morning .i rate u 1 at the moment . cancelled two of our 5 contract due to having insurance and in warranty and phones still not replaced the staff were very accommodating to my request .i had been on holiday and ran up a large bill which i asked if i could pay over 2 months which they agreed to straight away .it was excellent customer service which is rare these days in big companies . the bloke i spoke to was an idiot .( the lady i spoke to on the subsequent call was better though ) because you have given me 5 phones that are faulty and you are refusing to chamge it i wanted to change my tariff as i am not using my minutes but was told i could n't , yet if i wanted to increase them i could .think ill try another network when my contract is up for renewal . helped me with everything and very understanding its all about the unwanted spam msgs poor web sites and haphazad data usage and some customer service ppl with the i know it all attitudes clearly not running to the same module the gentleman was very informative and very well mannered in the way he spoke .having a british accent was easier to converse .well done xxxphone .it was a pleasure to understand the representative . it was a simple request and was dealt with quickly with no fuss 10 rather aggrieved xxx did not warn me i was going to amass a bill 5 x times my usual one ! ! ! ! !still , i will shortly be considering my phone provider will be in the future ? just because ive always found staff helpful . no i have been trying to sort out transferring my contract as i am moving abroad and was told no one could help , it was impossible and there was no one else to speak to except call centre staff who are powerless .i am totally disenchanted with xxx , it is a big company that cares only for profits and is not at all interested in the service side of it 's business .as soon as i legally can i will be taking my business to a more customer friendly phone company and will recommend that all my friends do the same . the person i spoke with , lucy i think , was very professional , polite , and understanding and told me everything she was doing .because the system was running slow lucy said she would call me back once she had looked into the best tariff that was the best for me !a massive thank you for all your help this morning .another reason i 'm not going to leave xxx : ) ) i was given 200 free minutes international calls .thats the reason for the high score am satisfied from a quality point of view excellent given info i needed joined xxx in oct 2010 to run my new business - have since been sent two iphones - one died within three months - was sent replacement which i have found out has never had bluetooth capability , only realised this after checking my car in to garage three times thinking that was the issue - and now i have been told u have no interest in helping me - just go to apple - great customer care - i doubt i 'll renew contract in oct - poor customer service by the call centre staff member .i was not happy by the way he spoke to me ..... very helpful and good manner xxx business are generally very helpful , my mistake was using the xxx shop in princess street edinburgh to apply ?passport?to all our numbers .i emphasised that i did not require roaming on 07818161313 & i was told that this instruction had been implemented .i latter found this was not the case , resulting in my call . young lad was very helpful and did not try to push packages which i would not use poor service good service yous are horrendous nothing ever gets sorted or done that i ask my problem dealt with efficiently fast problem solving , nice service . i was on the phone to xxx for twenty minutes no one could help then i got hang up on not for the first time i was very very happy with the useful service and politeness of the lady i spoke to the service was good . helped sort problem out and were sympathetic to my situation it was n't the adviser that was poor .he was great ! ! ! it 's your disgustingly poor service that makes me so angry ! ! ! ! ! ! ! the operator was n't particularly helpful .he tried to encourage me to use a friend 's link with a large company to get a discount .it was n't friendly at all .the man i spoke to afterwards was great . service was good no helpful service person , issue not fully resolved . i like the service that i get from xxx . prompt reply not kept in a queue .very polite friendly member of staff who spoke english fluently and was extremely helpful .was assured of next day delivery of dongle .all in all excellent was quick , pleasent & exactly what i wanted . it would take too long in a text .look at my account . nobody gets 100 % .it does n't leave room for improvment .that said im satisfied with the service i have had . everything was answered to my satifaction . poor service and my faith and enjoyment with xxx r going call answered quickly at local store by helpful gentleman , phone had been sent to repairs and wanted it to be put on hold .gentleman ensured this was followed up and returned call within the day with update poor poor customer services 0 out of 10 because your represent aces lie all the time the person took time to test that the changes i requested went through and answered all my queries completely .the xxx web page still has not been updated . because scott who helped me today was fab the staff where very helpfull and sortee everything i need the call did not really answer my questions adequately just sounded very uninterested and patronising good service because i 'm satisfied ! i was pleased with the guy i spoke to today but i have rang for the last 3 months trying to move my direct debit date because i now get paid monthly but still it is going out on the wrong date and i have occurred 60 pound in bank charges after 3 months this is unacceptable i even had a text about 2 month ago off xxx stating the date had changed i have to ring c/s now every month toquestion my bill and i 'm never satisfied .i 've been with xxx since the very beginning and i 'm finding it hard to justify it to the reat of the family .also today the c/s guy did n't bother to call back even tho we were cut off half way thru an enquiry . having reported over a month ago my phone was not working properly whilst still under warranty called again today 6days over 12months to be told nothing can be done as out of warranty but as being an ongoing problem i thought you would honour the warranty very poor customer relations rude staff members unfortunately you only remember the last person you spoke to my problem is still not resolved , i was cut off the first time with an excellent consultant and when i dialled in again got someone less experienced .all in all it took 5 calls today to achieve nothing . stop annoying me . person on phone very helpful but the online billing system is utter rubbish and its a disgrace that customers are forced to use it . i can never get a satisfactory reply 2 my problems must find another provider soon . the person on the phone was a 1 could n't remove a number from my account seriously ?no. we are very satisfied with the upgrade to i-phone 4s but we do still need to have our billing date changed from 20 of month to 3 of month ! numbers answer that question . really happy with the service i got first call v helpful but solutions all did n't work .second call meant holding for a while ( after 6 mins on hold followed by being cut off when i tried before ) and then being told that account holder needed to be there to be helped once again a very good service thank you the person to whom i spoke was very good but i am very angry that after 25 years and tens of thousands of pounds spent as a xxx customer i was forced to pay for 15 months of a contract when my son was not using the blackberry .very poor - and stupid customer relations . 10 first few people were hopeless - last one helped and knew what she was doing ... some better trained than others - e tel was easier for me as i struggle with the computer x failure to reset my password successfully , or tell me until the second call that the website was down ! i would be glad to .however can i suggest that i e-mail this to you ? please let me have an address and contact reference .many thanks .gordon country . all my messages are n't delivering the person was polite and well mannered and helpful good customer service excellent customer care you still have not resolved my issue yet , i 'm still waiting on a call back which i was promised yesterday !and yet your asking me to complete a survey on my satisfaction ?this is the latest in a long string of conversations i 've had with xxx from which i am left unsatisfied !the customer service i recieve from xxx is unnacceptable ! no did n't help me at all i was messed about with passwords being told i was not allowed to talk to some 1 about the account when i have spoken to ppl about it many times before .and it was even me that set up the payment plan .so i do n't understand y all the other times i have rang their has been no issue but this time was a right mess on i have always been happy with xxx self-explanatory surely ? ! good already wasted enough time ! ! ! ! ! staff was friendly helped me straight away with what i wanted very unhelpful response to a problem that needed to be sorted and not passed to someone else .i was also kept waiting for ten minutes as the call was transferred .this is not customer service ! ! i have been a xxx customer for many years and deserve better . disgusting service very cross because your customer service is a disgrace ! ! what number good service it still has not been fully resolved yet . you did not solve my problem easily i 'm sick to death of ringing with billing complaints and them not being sorted .this has been going on for over 12 months and i 'm getting nowhere .the latest operative was abrupt and not helpful and clearly not prepared to help .it 's about time after repeatedly asking for someone to ring me and sort my problems of billing blocked calls once and for all .if this does not happen in the next few days i 'll cancel my standing order and that will be that . knowledgable operator .answered question effectively to give me advice that allowed me to decide what i wanted to do because i had to ring twice , also they did n't know what was wrong so they had to get someone else . the person i was speaking to was very polite , helpful , happy and clearly understood my needs . enough firstly the person i spoke to could both clearly speak and understand english and she seemed very efficient . was not to impressed with the time it takes for the buy back system to get credited to my account .was happy with operater very professional . staff were helpful in trying to resolve the problem.the has not been resolved yet .different people dealt with the problem but its still down to trial n error .for the amount of money i spend i should have been given a replacement hand set and change of sim so that there was no room for guess work n i do n't have to wait another few weeks fr the problem to be sorted . an 8 because my phone is not being replaced immediately .10 because the sales person was pleasant and polite and helpful asked a question and she told the answer straight away ! pleased got through to the right person quickly .they changed my price plan without difficulty and it was a quick call i had to call 6 times to try to sort out prob .was passed to 4 people at last call .the final person was really difficult to understand .she told me she was in eygpt .although she couldnt fix prob she did try to help . was satisfied with answers and politeness because cut service is brill .never go wiv another network .recommend 2 all family & friends . it was a pretty simple request , but it was dealt with quickly and efficiently .can't ask for more . because i did 'nt know what to do and she took me step by step through everything . excellent customer service average help am a little unhappy .i am still trying to sort out 1/2 of the problem .am giving up for the day as i simply do n't have the time nor energy to deal with it today .i am actually on holiday so wasting time when you are paying for something is not fun ! my problem was not resolved and one person hung up on me .it took 15 minutes to get through to tech team and i had to do it four times ! they r always good because xxx is the best network provider.neverhave any problems .havegot all my family and friends on xxx . very efficient you do not respond to emails regarding my complaints i was connected to an advisor because i took too long setting up xxx family at u the advisor was more than happy to set it up for me and register my phone at the same time and help me with all my enquiries i was put on hold for over 15mins until i hung up. i received no help and the same happened the second time i tried .somy problem is still not soughted .youneed more call centre staff ! i rang because my phone ( iphone4s ) lost half of my contacts list and had to repeat myself several times then still got no acceptable answer and according to google i am not alone today iphone seem to be encountering problems that i would expect xxxphone to know about especially as i alone pay fifty pounds a month so think of all the money you as a company get and then are unable to answer all iphone users not happy with today 's service at all please feel free to ring me for a more extensive chat 0 i was not total happy with they way in which i have to do all the running around to get a faulty phone fixed not happy because the service today was excellent and the person was very polite and very quickly dealt with ny problem without putting me on hold all the time the person i spoke was very helpful , and also very chatty : ) which is always nice ! just hope the problem will be sort in the next 24 hours ? no sorry ! i was very impressed at the swiftness that i was dealt with i only paid me bill very rude .not helpful .can't wait to get rid of xxx . inflexible data plans ca n't be tailored to suit my needs .running out of data does n't auto top-up my bundle with a sensible amount . advisor was very helpful and knowledgeable i still have an issue unresolved with xxx due to administrative incompetence .i know your net work coverage is one of the best but i will hesitate to recommend you .thanks 5 why u charge bbm usage overseas the assistant was not up to xxx 's high standard .she was not as helpful as all the others i have spoken to in the past .i highly recommend xxx to my friends im happy with the advisor but still yet to see my query resolved as i am missing email notifications of several topups which i need for reimbursment from my company .hope its resolved soon if not then i will be making a complaint and cease using xxx . polite , efficient service no easy to deal with yes the xxx company have made to many mistakes regarding my phone and accounts you have last month have a charge from my bank for 35 pound because you tried to take money out which was n't there , i 'd already rang the xxx company on the 6th of march telling you i did n't want a direct debit any longer but you still tried to take the money out so now i think the xxx company should pay the bank charges so no i do n't think your a good company and i wo n't be staying with yourselfs much longer excellent service he was good i 'd have thought that was obvious !xxx provides a good service . no i found it a very pleasent and helpfull convasation a situation regarding 2 sim cards were sent to me without my consent , i hav been charged for them and iam not entitled to a full refund , i would be surprised if i get another text after this message ! ! ! ! ! first class customer service at all times.thrilled that my service provider is xxx the information was clear precise and untechnical easy fora 67 year old problem sorted quickly and correctly prompt and sympathetic to my situation . because they reflect my opinion on each question i hve been a good cust .for over 15yrs .i spend a fortune with u .if u had asked the same questions the day b4 they would all be 10 .i hve a new upgraded bb frm u as the last one finally gave up .the screen keeps going blank .its had a new battery and countless trips to phne shops .it worked for afew days and again has gone for good .i run my business from my phone .everypart of my life is on that handset .work ..3 children and home life .i am unable to take anything off it as its a blank screen .i am going away for 2weeks and desperately needed a replacement .i explained my predicament and the urgency .bt was told not possible .i am entitled to try make an insurance claim and then take the phone into a shop to send away for repair..the last time the rollerball did n't work it was excellent service .a new handset was with me the following day .ur after sales service is terrible .i will b canx my contract advisor was very helpful & willing to resolve my the matter hence 10 for them . the advisor i spoke to named rob was helpful friendly and polite .also when you use the telephone every day you pick up on tones in voices and can i say rob had a very experienced tone ( he knew his job ) .yet again you have ticked all boxes xxx your staff are a credit to your company and training .well done to you and rob . becaus i needed help getin my xxxfon rewards and the young lady solved it within minutes ,brilliant thanx for q1 xxx has a good service but much more expensive than othersq2 i have been satisfied by answers only ...q3 the adviser : she 's so good and she did explain to me everything i have been dissatisfied with xxx for some time now and when i rang today to cancel my account the person did n't ask why or make any attempt to understand or listen to my concerns despite being with xxx for years ! ! ! ur staff member was excelant .but the systems/constraints she was working under made things imposible . he was very patient on the phone and explained to me clearly my options for an upgrade , however the prices he offered me were beyond my budget which left me slightly dissappointed . i think i am being taken for a ride on daily data useage charges whilst abroad . needed to check about using phone abroad , advice was as needed , couldnt ask for more , i was extremely happy at the level of customer service from the person i spoke to , a++ keep up the good work : ) there was different advisors .5 calls i had to make to resolve the problem . just very good service compared to many 10 unable to add passport it was quick and simple and explained .hope my card works ok when i go to use it .thankyou . poor service , being told one thing and some thing else being actioned just really disgraceful service and care i was advised how to reboot my phone to solve my problem , it worked , i was also sent a new sim as mine was old , however it did n't work .i was happy with service from advisor alison the customer rep was excellent .... very helpful and informative ... one of the reasons i came back to xxx from o2 0 just listen to the conversation the service was good and did n't take very long good service .nowgive me my 10 pound free credit .lol i pay for data and you charging me again for the ipad tethering .disgraceful do n't rate xxx as a good company as i never get signal my internet hardly works and the price plan is n't what i was promised the man could n't resolve my problem your staff are very polite and helpfull very easy to talk to .only fault i have with yous it is the flat charge to call my own cust service nice easy call ten .v happy .vgood to my situation .manythanks .excellantservice .vgood customer care .mx service is always very good unhappy and totaly naffed off that xxx can cancel a sim card with out trying to contact the user better and not refunding credit a fast buck for them its only fair xxx fone is a rip off daniel was courteous , thorough and professional in providing the best of customer service which keeps me loyal to xxx . i have always had good service from xxxphone operators always helpful . service from the operator was good .however the outcome was not what i had hoped . today i received a poorservice .it was slow and the person took an eternity .to deal with my query i get the feeling that you are making thw rules up as u go.i am never fully informed when i alter one of the contracts ,and as for loyalty ,there seems to be none when i phone up with a dispute .ialways find myself having to be really abrupt before i get any sense ,and i do not wish to do that.customerservice should be there to resolve matters ,not to fight me on matters . i was dealt with promptly .but i did n't feel i was given the appropriate answer as to why my battery life was poor on my iphone 4s. good service ! friendly service and helpful great service and explained clearly all were very helpful i really enjoy calling them , you know its all going to be sorted for u ! its a great team you have there no client service manager handled enquiry professionally .enquiry could not be resolved over phone .xxx is no worse or better than other providers . kind helpful girl gave goodwill gesture to help me out and did her best to try and fix problem good service especially from the guy who helped me very polite efficient operator problem solved easilly good service today satisfied with help given . happy with service i have a contract phone as well i would rather speak to a customer adviser polite and helpful staff , sorted straight away great . plz can u extend my payment plan to let me pay it off things sorted out speedy . the reason for my ratings is that in september i had not been advised about using my phone aboard correctly , and my phone bills were to costly , and has now left me with very little money for basic living , i will not be getting another phone from this company .but let 's face it as long as you have my money you do n't care ! my ratings were down to the way i have been treated and the inconsistency i have been shown in dealing with xxx .very very poor.woulddefinitely not recommend . i am a high paying customer i feel like xxxphone always are money grabbing and do not give anything back !no real customer service for good customers .when my current contract is up i will be leaving xxx phone . excellent service ! questions delt wlth quickly it took 3 people to help me and 2 calls .all were helpful in their way but had very specific roles and could only do their bit so i got passed about . disinterested member of staff , not being able to speak to a supervisor , changing information previously communicated .will consider leaving generally bad service from beginning to end .after 2 years i will finally be able to use my phone where i want to . the service was quick , easy and straight to the point .i 've had trouble with o2 and orange before but never with xxx so thank you . great help .send me what i needed and was friendly . phone safe very good but the signal on the network is a bit poor great service and friendly manner io find ur service good . took a long time to sort it out because the blackberry xxx 'upgraded ' me is shambolic and the lady i spoke to on the phone was curt and unhelpful cas the man was polite i dealt with a guy who 's whole attitude was perfect .just the sort of support person i 'd like to deal with each time i call any service organisation . excellent person who dealt with my query a+ service my phone is still not working i always find xxx professional , well informed and brilliant customer service .the staff are always approachable and if you have any concerns deal with them and make you feel a valued customer that 's why i stay with you:-) i am worried about my changing my handset but my trip into the oxford store allayed my fears the reason for my call was dealt with quickly and politly . i had amazing experience in your oxford street branch from customer **** . . latifa the branch in the same building for marks and spencer marble arch all i can say fantastic legendary service knowledge about all ask for well done latifa . . i had a problem , you helped me resolve it - job done good service really quick an no problems 1 ) i had been to the xxx shop & it was supposed to have been set up there the person i spoke to gave me responses to my questions and was helpful and polite . aids i bought a new phone from the xxxphone shop in grantham .the internet did not work so rang customer services at a cost of 25p only to be told i would have to go back to the shop .this i did .i then discovered a few days later that i could not picture message so rang customer services at another 25p cost only to be told i would have to return once more to the shop .this i did .today , after purchasing a new freedom freeby , my phone would not connect to the internet or picture message again .i rang customer services again , another 25p to be told they could not help and to return to the shop again .i rang the shop and they said i should .go in .so , three car park charges and three 25p carges later , i was told i need to switch my phone off and on again .perhaps you can understand why i do n't rate customer services very highly ! ! ! i 've been a loyal xxx customer for 10 years .when i renewed my contract a few months ago , i had to choose between two bad quality phone .the device i now have is awful ,something i discovered on the long run ( it takes some people more than 7 days to get used to a phone ) .i called today to see if you would try and understand an old customer ,and offered him a new device .how naive of me !i thought you took care of your long-time customers ,but it 's now obvious to me that you care more about the new ones .as a consequence , i'll leave xxx at the end of my contract , and make sure my friends do n't sign up with you . i do n't think your customer service is very good and when my phone broke i found the staff in store very rude . i was very happy with the answers and advice given today hence the higher scores , however i would not recommend xxx as a mobile phone provider because your signal is far to unreliable with poor coverage and consistency . the advisor was unhelpful , at times boardering on rude and totally failed to address the concerns i had .the worst customer service advisor i have spoken to in years. exellent service good response to questions asked , solved queries . cause the service is shocking when i have to sort out your errors a fantastic call handler tried his very best but i still have a problem ?can't view my account excellent customer service and knowledgestaff no consistently shocking service dreadful reception on call - your coverage is the worst i have experienced regardless of locale , i so regret changing network .over complex customer service setup for business users .issue remains unresolved . very polite , pleasant , helpful and totally professional service ! i did n't think the operator was really listening or all that interested 0 cause it s the best network for me solved 1 problem could n't help with the other ! i have been transferred 4 times without being explained why they were transferring me each time it took a long wait for me to speak with an advisor , it wa 25 ' on hold and the call cut off therefore my query has n't been solved . 10 no because you would not let me upgrade and i have been with you from the beginning . because bt should provide a full service by its bt iplayer like my blue ray player and there should not be programs missing on your iplayer . great conversation xxxphone have really been the beat provider and i have cancelled my contract as i am a loyal customer they were unable to help with my needs . i have been with xxx since owning a mobile and am very disappointed that no suitable offer was made to retain my custom .there appears to little or no 'loyalty ' offer for long term customers which has resulted in my move to o2 .the same happened to my husband recently as well . initial offers for upgrade dates cianged drastically , now stuck with broken phone and over paying for a contract far beyond my needs .really poor customer treatment . everything was great i been with xxx for a very very long timei would recommend to any body i am proud to be with xxx i did not think it was resolved very quicklythe young man was very helpfulthank you for asking me good service each time i call because the woman i talk to was useless and she coud n't sort out my issue spoken with a clear answer and tried to help me as best as he could . operator computer issues so could not advise specifics . an exceptionally helpful , polite and friendly young lady who knew her stuff and dealt with the problem in a manner complientary to her and xxx .in english as well .no overseas call centre ! ! well done .christopher every time i ring you for any reason , even been unable to pay bill on time i find you excellent every time never had one complaint managed to move 3⃣members of my family over too i had been told by the upgrade operator that my equipment would be shipped out for pre 12 delivery .the person on the phone told me that it was due before six which was after i had to leave site .when i checked with the office it still had n't arrived so now i have no idea where my ipad is or if i will ever get it . very helpful , informative and speedy , thank you because they where so understanding the assistant was very helpful and polite and was very willing to assist me . good service the man i spoke to was 1o out of 1o.thank you sure .the guy dealing with the problem was great .but my problem was i was mis sold international calls .not much he could do about that .i 'm am very unhappy about that and i 'm seriously thinking about leaving xxxphone ! ! ! ! i had a immediate response to my query ,dealt in a polite & friendly way very helpful young man .i must say that about all the staff in the epsom branch .i always recomend people to use that store . because i cancelled my automatic top up and they still sendin texts sayin they going to take my money pleasant person very satisfied everything was sorted out straight away same , going for a run now then **** all your staff are so rude , you should teach them manners . speed : ) the last call handler i spoke to , i think he was probably dutch , was totally disinterested and almost rude when i was asking for help .talked to me like an idiot at times and almost like i was wasting his time .wrong attitude .i would n't have him answering phone to any of my clients that 's for sure . the man i spoke to was helpful and polite .he rang me on my landline and talked me through the process , waited while my mobile was updated and the problem was resolved .a very good service that i would be happy to recommend to others .thank you . the problem is that if i have purchased my phone through internet i canonly communicate through email and not on phone only buttons i can see without glasses i got told everything i wanted to know very good service just not happy at all with the services .awful ! 10 cause i brought my sim card in bridgwater xxxphone shop todayi needed to customer servicves and they would n't talk to me an was quite rude saying my name was n't matching the one on the account but i did n't even register my sim as i only brought it a few hours prior and had n't registered it so i could n't understand great service from the guy who took my call and got straight to my point that i needed help with cause i have always used xxx and had no problems excellent staff member ben , explained everything , not rushing.pleasantpersonality , credit to your team in ixfird everything perfect no problems at all ! xxx its ok but has a very poor reception in woodstock where i 'm working .sale adviser in store was absolutely amazing and helpful .thank you ! the people on the shop were very friendly and helpful .i did have a problem with the signal after but we went back and they sorted it out straight away , so there was no problem .i would recommend xxx because they have great customer survice . xxx have always given me an excellent service helpful informative staff , made sure i felt happy with my phone choice and made sure i knew of additional help available if i have any questions re new phone functions i do appreciate xxx 's confidence in its customers .additionally , i find the staff in oxford supportive as well as , willing to listen and assist .i have been with other providers prior to xxx but , never got the same , almost , impeccable level of service .my one and only regret is when i took a note - book out for my daughter which ceased working three months later .i was shunted frequently between xxx and dell .despite having insurance and , warranty on the product , none of the aforementioned assisted me and i had to continue paying until the end of the contract .no solatium was ever proffered despite , my numerous protestations .aside from the foregoing , i would have give the company tens all the way . franklin . very helpful assistant ( zoe ) .acknowledged me although busy then proceeded to clearly explained my options and then contract fully .all staff very friendly , zoe especially so .only thing to upset the experience was the slow system !glad to be with xxx . i made it clear from the start that i didnt want an expensive phone or to change my contract and the young man was brilliant , he was extremely helpful and very pleasant , he should be congratulated steph was fantastic excellent service .very helpful . assistant manager as helpful as might be wished , explained options clearly , providing confidence and provided full assistance . service was good and although holly was fairly new in the job if she did n't know the answer she 'd do her best to find out and always kept smiling . hav done that in 1st text we had exellent service 10 of 10 for all three questions overall good service , just no urgency ! ashley is amazing 10 sales assistant was lovely , very helpful and approachable .made for an easy , confident buy . great product , great price and great service . ashley is very knowledgable professional and helpful . i got great advice and help from the stores assistant manager . very helpful staff for advice and overall service . the guy was really patient and understanding of a first time iphone user for your on the dot personel thank you for every thing your sales assistant knew his stuff and was very understanding of what i wanted , however he took a long time to explain a simple contract to me and confused me in the process . exyt the store manager joe was very very helpful , knowledgeable and approachable .genuinely made you feel valued .previous to speaking with him we spoke with another team member who really was n't that bothered , not a great experience but joe made up for it .good for him for being such a credit to xxx . my phone has n't worked properly since the day i had it and no one seems to know how to fix it .i feel i am being punished for spending 14 years of my life with xxx as i am treated like every other new or old customer although i have never been on another network ! because my simple issue could not be resolved on the phone .i now have to make a 30 mile round trip to a store .you have an unhappy long term customer useless customer services .got passed around 7 times on three occasions and still did n't get anywhere .i 've now gone to o2 . no reason to think perhad the guy was good at his job ! no peons with your service it just this mad phone 9 i gave quite high ratings as i have sorted out one phone on my contract , and the service i have recieved to date !but there is still problems with two of the other phones i have with u , as the dates are wrong with when i took the contracts out as i will be taking up with u when my wife and i can confirm the exact dates that we updated one of the numbers and also when the other was started ! the person i spoke was very overbearing and spoke down to me .he was sarcastic and i had difficulty understanding him think he was an american i think all the advisers are very frendly and very helpfull and i am deal pleased with xxx altogether you need to ask ? well there 's your answer very happy with service good service overall passed to too many operators , vague about problems and solutions .suggest to delete all emails and cost to download again too high lack of clarity on events .passed backwards and forwards between store and help line . no not helpful in the slightest .needed more training did n't have a clue what they were talkin about .discusted in xxx ! ! ! ! the person i spoke t was very pleasant and helpful good informative service thank you cos i was happy with the person who took my call . you were rubbish and didnt help at all . call was dealt with efficient not sure yet if its fixed the problem for good connection to another depatmdmt was n't answered !its crucial that i have internet access as my mother is seriously ill and i need to be able to contact family abroad .xxx failed today which was distressing the task was to get me into my account .this was not done , with a reset which may be done in 24 hours - just not good enough the person on the other end of the phone was helpful , courteous and took the time to try and help me .he explained everything that the was doing and when he couldnt sort my problem he passed me throught to technical support who could help me he asked if there was anything else he could help me with and then said that it had been a pleasure to talk to me .all round it was great customer service name was wrong on direct debit form .rest was fine . good service having been miss sold a contract there is now no record of the sales call made to me confirming what i was told and no movement on the situation from your call handler .this has been escalates and i hope for a better response from the escalation . the op was rude and didnt want to keep my business it was ok a little vague and slow to answer questions . helpful , friendly and knowledgable staff . 10 no comment the person i spoke to was very helpful but referred me to another dept which i will have to contact in 2 days time to arrange an upgrade .he was very pleasant . please read all ) i felt the service i initially recieved was of a very low standard it left me feling highly frustrated and even distraught .howeverlater on i called back to request a pac code and was greeted by a different person named paul davis who is a highly pleasant and understanding gentleman i must say that paul was extremely professional and polite and upon hearing about the issue i was having he offered me a most sincere apologie paul then went on to deal with the situation in a most swift + efficient manner had it not been for paul i would most certainly have left xxx .paul davis is a truly inspired man who clearly feels passionately about xxx and its reputation . he is a huge credit to xxxfne . he more than completly restored my faith in xxxfne ( i 'm running out of sms space ) paul went far above & beyond the call of duty and has earned you a customer for life .paulscores 11 , 11and11 good services because i was very satisfied . very quick efficient & polite , no hard sell either ! had no knowledge of the product very dissapointed the staff need much more training good service needed help and got the advise i needed and my problem was quickly solved x good customer service i got everything i needed . because the girl i spoke to was very understanding and i was very happy she listened and didnt judge me im definately going to introduce xxx to my friends and family very good company with great understanding and pleasent staff x coz i think your service is appalling . not bad service and good advisor .tariffs should be more flexible for longterm customers xx she was polite and efficient , and texted me back with confirmation of the resolution when the courier was n't responding . very disappointed at the way xxx has changed the period prior to contract expiry that we can upgrade from 110 days to 50 days .totally unacceptable and means we will most probably be switching providers ( 4 lines ) as soon as we can . attentive service and good communication .did n't know what a bricked phone was thou . call answered quickly , person was friendly and helpful got the information i needed quickly and efficiently p no very rude advisor who was very unhelpful no , do n't be nosey . 10 all happy with things i wanted to put a stop on my 73 year old mums lost/stolen phone as she is extremely ill and in hospital .she cannot ring you herself and i was acting on her behalf .because i 'm not my mum i am unable to bar the phone .thanks xxx .i was trying to help my poorly mum but you did n't help at all .i 've been a customer of yours for years but will be moving to a different network . poor , very slow service person was helpful and gave a bit of background and guidance and did n't feel like i was being rushed .though i had to call 3 times to get what should be a simple issue resolved and if i was evaluating the whole experience i would have given lower results .also i did n't know i was going to be transferred so that was annoying to explain whole call again .also the information regarding my wifi connection seems to have been inaccurate as its working fine now .not sure how that hapened .looking back i may have been a little bit generous but everyone was polite and seemed to be genuinely helpful .hope that helps . 5k dissatisfied with xxx in general good service , good signal and good prices query answered and resolved . i had no signal for 7 days , shockingly bad customer service . poor knowladge on sales from xxx i was happy with the deal offered . service was ok , problem solved until next time i wanted to know whether i would be charged for tethering data and why this info was hard to find on the website , your rep took some time to find info .i 'm annoyed that you charge extra for this , i think it should be included within data allowance .yet another reason i regret switching from o2 because i had a problem which was no fault of mine and its cost me nearly 200 pounds and your saying i cant get it back .so i think i will be looking to finish my contract with you after being a loyal customer for 16 years and going elsewhere . carl answered and resolved all of my questions quickly and efficiently , one can ask for no more . the adviser was very polite and knowledgable but i was not happy with the answer , i.e .xxx have no deal to cover me when i am on holiday in egypt and need to call or receive calls from uk i have always had my questions answered .didnt wait to long in a que , and the lady was polite . they just directed me back to the shop .the shop had told me to call 191 - no coordination i like xxx same old excuse a tower is down not that xxxphone are rubbish my sons have orange and they always have signal i spend more money using there phones for my business than on my own phone i ca n't wait till this contract is up friendly efficient service as always i find your staff very helpful polite and able to deal with my problems without delay or drama 0 very pleasant adviser .advice a bit extreme for the problem .i solved it another way .overall an eight . xxx could not do what i wanted .my daughter has been removed from my family pack even though she is still with xxx but now business .as i am disabled contact is needed . excellent customer service , friendly staff , promptly dealt with my enquiry nice bloke very helpful got my phone sorted . prompt polite service yes always been a xxx customer..and always feel i get treated well !...the score in response to my query is due to the fact that i got cut off during my conversation with one of you employes who was as you all are very polite and extremely helpful ... my query was n't resolved , the lady who dealt with my query was great !as for recommending xxx , i am very unhappy to the point that i may cancel my contract ! had 2 phone u 4 times 2 get internet fixd . xxx is **** do n't be ridiculous fairly pleased , rang just to pay so no scope for much interaction . the lady was very clear and it felt like she had my best interest at heart he was very patient and friendly .made you feel as if he was there to help you and solve your problem - not just another call & wanting to fob you off .thanks again and keep up the good work . just didnt help has i had hoped they could advice given useless - registering on bt openzone web site as xxx user to access my wifi data allowance - not possible .already registered on xxx my account .tried many times to log onto bt openzone with my xxx account details as recommended - have not been able to-3months of no usage of b t openzone data allowance--just not good enough .please resolve this asap.very dissatisfied .... i feel xxx could have contacted me out of courtesy , as a kind of 'warning ' re my minutes as obviously this has never happened in the past and is clearly very unusual .i had to hold for several minutes until the operator could get the bill to show .im quite disappointed in xxx right now & definitely would n't recommend after this he sorted out getting me a m&s voucher hopefully cause i couldnt get it on internet 4 sum reason 4 because i got the problem solved very helpful , did everything she could to help was held on hold for a long time while problem was being fixed ! no because every month for the last 5 months i have had to ring to sort out my 20 % discount .i 'm reassured they will sort it every month and they do n't do it ! ! am proper fed up and seriously honking of leaving xxx .i even told you this last time you asked - clearly not bothered that your not resolving customers problems !not happy ! i have no problem with the agent he was fine .my problem is with your customer service i have asked for a simple piece of paperwork but after three attempts no service . the main reason for the ratings was the fact that your reprsentative gave me a simple soloution to my problem but it took another hour and half till i could make calls ,after already having gone 3 hours without out going calls .similarproblems now seem to be a regular occurance ,with nothing but a few questions as thanks for the trouble ! i 've been using your network for years ! he was very helpful . xxx had given incorrect and misleading information regarding an upgrade , which as a result has causes a lot of problems .no explanation , apology or compensation was offered . very good technician .solved the issue .very pleased .thank you . good service great service i am satisfied with xxx helpful staff x x x i no longer have confidence in xxx .i have been a customer for a long time but when my contract ends , i will not renew it .i am appaulled with the way i was lied to .any rep that calls me , represents xxx .any word that comes out of their mouth is xxx 's word , simply i do not trust xxx anymore .i will tell this unpleasent experience anyone i talk to to be very waery of misleading and false sale . for the first time in over 20 years of being a good customer your service has been terrible with 4 phones amd data line with u i expected better i shall b getting quotes from other providers very helful lady took my call and sorted my queries quickly with a friendly attitude . . very satisfied : ) because i am not happy with xxx 's service at all no good service was helpfull and never really have any problems wit your serive because i was told i wild b phones bak in 5 min regarding an upgrade and i 'm still waiting ! ! ! confused by the charges on account which were not deducted from bundle and there has been charges in account which when queried was informed that the mobile network had charged for calls to another network which were not taken from the bundle . because for a year now ive been unable to check my bills online and while ive asked for help several times and everyone is very polite nothing has been successfully done to help me the 1st assistant that i spoke to was very calm ,helpful ,professional ,gave information , choices , solutions ,and she knew what she was talking about xxx are tops **** 3 calls to 191 before resolved used xxx for years and never had a problem and this being my first ever problem it was dealt wi th quickly and explained clearly and concisely , will be staying with xxx in future because u ring 1 day n they cnt du anythin for u n tell u to ring bk thn wen u du they av an attitude about it because its harder to du well if somebodys told me to ring bk thn am guna bcuz obviously i dnt want tht pack on nomore because its nt useful to me .i also rang about the website crashing wen i try n du my rewards n just got nothin out ov wat she sed because i 'd alredi lost my reward .iv been a customer with xxx for years n recommended people in the past ! ! i was told i had upgraded and committed to 2 years contract in october which was not true as i went in maidstone store to ask to put my sim card in a new iphone my father bought me !i did not upgrade or renew my contract so i hope the sales assistant who did this is sacked ? !it was resolved although i did change my tarif to iphone plan to save but this is with my iphone so i was n't given one from yourselves !i am pleased to end my contract with you in august . the adviser was excellent , polite and patient .i just did n't get to solve my problem on the call . ive rated my honest opinions the people who delt with me were good xxx phone service i found wasnt good when you need to get in touch when your credits ran out ie my bill wanted to talk couldnt on phone have to go in to shop not good staff friendly & helpful but could n't reduce my current tariff .got to phone back in july when they can offer me 20 % reduction approx .hence the scores . resolved problem ve thought service was excellent but did n't give 10 because wo n't know result until monday great and honest service , from rob the technical satff were great .but the customer service rep was in polite and not very nice to deal with reason is tha u do help a lot even thro this is the secon time i 've had to change my fone but its not ur fault its just blackberrys if i cud have an updat fone earilier i wud love it because this was the first time in the last year that anyone at xxx seemed to take my complaint seriously and was willing to try and solve the problem !this was done to my satisfaction and with efficiency and courtousy ! the first rating was low because the woman who was indian was impossible to understand , and she cut me off , frustrating . the staff in your cribbs causeway branch were not very helpful at all , i still have n't resolved the probelm ,and i have n't had the internet for 3 days , i have now got a dongle from 02 ,its a longer story than that ,but not happy with xxx at all . all due to the fantastic patience of the lady in the customer services department .the website , however is difficult and unclear and i want my bills sent by post or emailed .i do not want to waste 40 minutes of my time negotiating the website . was n't kept informed about progress of ipad2 , only to be told you do n't do 32g anymore ! - the whole service from start to finish was bad considering i 'm meant to be one of your so called 'valued customer ! ' - not happy ! 5 very professional and polite advisor .gave all the help needed .happy customer service is rubbish , not helpful at all bcoz the girl i spoke 2 was very helpful .top marks i find xxx very helpful the people i spoke to were british and were helpful with all the question i asked then friendly .solved my problem .speed .felt looked after . up to 3 years ago your service and customer care was first class but since then it is worse than 3rd class reception is poor , my reason for call and it dropped out and no call back .service whilst overseas was at best terrible . you never get back to customer when promised really value person at other end 2 sort queries . a very friendly and helpful man that did all he could to sort my situation for now and future .thankyou . i was very satisfied with the standard of service that i received from your customer sevices ! they was all good ratings because i found the service satisfactory no good service find out international rates ok . q1 reason had no problem while i was on payg , now i 'm on a contract you have cut my service off 3 times for no reason at all .q2 , i 'll believe it next month if you do n't cut me off again .q3 , the advisor actually took advice checked the accounts accurately & realized that it was completely paid up to date & apologized for the inconvenience .while you 're interested , the only way i could resolve my problem was to visit your store in guildford .i am currently convellessing from spinal surgery & supposed to be motionless , i now have my old symptoms back & am thinking about suing xxx for the damage incurred to my physical condition .perhaps someone at your company could call me to discuss this ?a reply would be appreciated . because i think it is disgusting that you ca n't help someone with reducing there contract with they are struggling to pay for i wanted to terminate my contract and the operator told me to do it by email but then could not give me the email address and told me i would just have to go on the website to find it . no just very efficient friendly service - queries answered and dealt with quickly .thank you . i would recomend xxx because ive been with them for about 4 years or more and never had any trouble they soqt the problem straight away service was overall good . agent was unhelpful , acted as if i was at fault for not knowing about updates good service no call back and treated like a fool up set and let down with xxx phone . nice lady , but charging scheme did not help her to be helpful well i just rang to pay some of my bill and to sort out an issue i have with my memory card and the guy was very helpful and he told me what i should do i understood him very well and that 's the reasons for my ratings my reason for my ratings is that i do not like the automatic system it does not give enough time to top up , i have a busy life as i am training to be a beauty therapist and i find it hard to find the time to top up for bbm on time , especially when i have a lot of paper work that is very important , the adviser who handled my call today could n't have been nicer and was very helpfull , i am very satisfied with that , but defently i 'm satisfied and happy ! person did n't seem to know what i was on about and could n't help me and told me to visit a store helpful and curtious easy 2 talk 2 i thought that overall the service and the way my query was dealt with was very good . customer service overall was exceptional . problem not resolved i was told it could take a month or two to fix despite many emails calls and questions on your website which is being worked on as it was n'tworking and says try later good service good over all service very polite and understanding the service was great cause the lady was really polite and helpful . very pleasant girl on phone , who new exactly what to do . . spent the best part of 1 hr being transferred from one department to another and then back with a lot of waiting on hold in between .the last guy at least promised to phone back tomorrow after 2 pm after he had investigated the issue .was sold a phone on 24 month contract on the promise i could change my old work no to it .not achieved this in 22 days of paying for new phone and not using any service which i habeas prepaid for . i just thought it was very get customer service with good advice . topservice thanks . pass 7 i have had limited access when i tried to make a phone call .i got the message ` congestion ` .i asked my business partner to try his phone .he got the same message .we both have blackberry torch .after about 30 minutes i got access to the network .i called xxx who had never heard of it .she suggested a hard reset because our phones were not updating with the network .we did this .my partners phone got the same message .we called again .xxx told us after speaking to the tech guys it was a handset problem .highly unlikely to get the same fault on 2 separate hands sets .this is the 4th blackberry i 've had in 18 months .unless xxx sort out my phone with a proper phone to do the job its supposed to i shall be moving my business to another provider asap. cos my problem was solve after that single call could not flaw the service i wad given , all my questions where answered even though there was a problem with my bill payment i was not made to feel pressure which actually makes people want to pay quicker q1 , xxx have been a great service provider over my time with them , hence 8/10 . bad feedback about upgrade on one of my phones because i was impressed with the answers i received x disappointed in the signal quality and need for me to spend for sure signal .in other word subsidize qos for xxx , while giving you business .cheaper maybe to check signal quality of other service providers . advisor was very helpful ,friendly and effecient ,resolving a problem i had been experiencing for over 2 weeks . very happy with excellent knowledgeable service because i have been with xxx for 15 years , and got spoken to badly and am now looking for other providers have had enough of xxx ! i was happy with the service . usually call and takes a while to be understood .straight forward question got answered .however when first you went over to online billing i did ask to retain postal billing .it was if i didnt exist ! ! ! xxx team always helpful , willing to think outside of the box , able to make decisions & friendly my query was not resolved to my satisfaction but the advisor who took my call was fantastic he was very patient and extremely helpful i was very happy with your service . i found once i purchased the phone contact with xxx support was good . inexperienced customer service it took 3 calls and 30 mins on internet and no help went to store and sorted in 10mins call me and ill tell u the help n advice i was given were addiquate but i was still conused with technical stuff plus my dongle still aint working it is obvious good service generally the person who took the call was a proper person who did not act like a robot like most of the staff at call centres she was a top person quick efficient service my savings not high as i an having trouble obtaining my phone usage balance perfect customer service i was unhappy having to pay by contract for fone calls .wen i called ur advicer 2 cancil it they told me i would be charged for it .even tho i got talk into having contract by shop assistant .i did n't want to be on contract i tryed to say no but it was to late .he all ready made it out . wernt helpful in anything for helping fix the i phone i always find uz helpful and get any problems i have sorted out i have been been a costomer with uz for years the gentleman was very friendly n very helpfully i had to ring several times .was told i 'd be called back and i was n't .i was put on hold then cut off .i was told i was being put thru to right dept yet ended up back where i started .no apologies .need i go on ?service is disgraceful . very happy with your service your service is **** xxx have a brill customer service team , that have always sorted out any problems i have had , well done to you all , that is why i have given 10 on all of the questions x because they were willing to listen the young man was polite , efficient and knowledgeable without being pushy , just how it should be . sorted out a mess with an online order , but first contact was not confident on product knowledge .person she escalated to was efficient but i felt processed rather than served .pretty sure the outcome will be what i originally intended and a thousand % better than my web experience . always good overall service my cal was handled with profession and he was very pleasant thanks well i was very happy with this service xxx offers great value of things and im happy to say what a great network xxx is im pleased with the whole services thanck you adam john wood 9473 good advisor ! ! a polite & promt response 2 my enquiry i was spoken to politely and the assistent tried to answer my query but was unable to tell me if my phone would work abroad .i was unable to provide her with the model number . coz my problem is ongoin , still hasnt bin resolved , non of ure staff cud help , xxx 2 me is just a network , it is nothing special , not profesional . i didnt get an answer i am unhappy as i phoned about my problem last week - was promised that i would be called back .was never called back and my problem has still not been addressed i had to ring four times toget the setting .then when they sent them they was the wrong ones .so i give up .thanks anyway xxx i attempted to make payment towards my monthly bill , payment did not go through , because my bank blocked my bank account .when i inquired why did happened my financial advisor told me my account was suspended because xxx did n't use security features to proceed transaction and just tried to run it through with basic card details .it is disappointing to learn that xxx does n't care to take secure payments . 7 found the adviser very helpful and quick at dealing with my problem . excellent customer service great service , but would never give full marks , because nobodies perfect phone answered quickly and my query resolved your website is unusable - slow , difficult to interact with , impossible to log onto .in fact the worst i have tried to use in years .how can you offer that as your 'face ' to customers ?so i have had no bill for 3 months .nobody came on to chat to help .i am appalled when my bill is so much . adviser good but system to resolve problems very poor a very efficient service and the opportunity to talk to someone instead of email/website , thanks for huiman contact had to make a second call to get queerer resolved my request was met efficiently and politely . how they resolved my issue without any problems , very good brilliant customer service excellent fast service the lady i spoke to was friendly ,patient ,understanding & extremely helpful . because xxx is the best : ) no it has seemed to resolved the issue that i had with my phone ! ! perfect help , cannot fault the way my problem was dealt with thankyou no had to ring 3 times and they still couldnt resolve the problem ,your customer service is a nightmare to speak to i was told to text a number and i 'd get a response to my question .text was sent and i 've had no response at all . you said 3 ! questions i think the service given was worth the ratings i was happy with the service ! charges to account from compsny called netvision and another compayn have taken over 7000 being disabled i cant afford .allblocks where on y now companys wont answer she was lovely solved a problem i 've been trying to resolve for 6 months ! ! ! i think xxx is a good company , but could do better . i love xxx and the problem took 24 hours to be resolved it was quick and easy to do and she .was polite as a customer of over 10 years and a `high value customer ` your flexibility and customer service is terrible .i will be switching provider at the end of my contract . the customer service is very unhelpful and i would never recommend anyone i know very good service excellent service and very helpfull and curteous staff . very simple query but answered succintly . the service adviser was very helpfull and polite but i had to wait for several minutes for my choice to be activated and i would 've liked more minutes than texts your staff are always polite , courteous and helpful which rates them far higher than many other large organisations i have to deal with . good service , thank you you said three questions .that makes 4 . the person i spoke to , wendy , was very friendly and very helpful . cuz the man waz helpful last adviser been kind and helpful :d i asked if i could go to a cheaper tariff to help me as when i took the contract out they said i could change later but today was told not to a cheaper ! im very please whit xxx services ! i have tried to get through to a uk call centre and 26 times i have gone through to egypt ! the person i spoke to was very helpful and very polite all my questions were answered with the correct information for my query also the lady was polite and very helpful excellent service x first call answered ok , passed me to another dep and kept ringing , no answer .... the advisors were polite and suggested options to help me get what i wanted . adviser could n't have been friendly or more helpful . .ryan bluck .give him a bonus i had my quary sorted within minutes .lovelyphone manner ,very polite nd helpful good service i requested my pac code and was told i would get it by text in a couple of mins .i am still waiting because the .problem is not fixed and you have not rung me back i had a technical problem , she got my informtion & asked me the security questions & in no time .the netwok is back .she was a pleasant person to talk to .bless her . look at notes nice friendly operator who dealt with my query quickly without any fuss not any help and i am still waiting for a itemisedbill for dec 2011 and its now april mikel was very helpful good service knoweleganle staff good tarifs great customer service done exactly what i asked for and ive been with xxx for 12 year i felt the person dealing with my problem had an attitude for most of the call .although i did feel in the end my issue was dealt with . u said it was 3 questions th lady i spoke 2 was lovely and did her job v wel the advisor was great and xxx have been helpful in tight times reasons : enquiry met effectively and pleasantly was very pleased with your help thank u the agent i spoke with was n't helpful and i work in customer services and i would never let any of my employees speak to any of our customers as its them that make us a company and without your customers you do n't have a buisness my high bill ! i paid off a bill and this was done quickly and successfully , the person who handled my call was good . no problem .i was given clear and concise explanation re my situation .the agent was very pleasant and curteous . coz sieves is **** immediate answer to problem and instant action to solve .thankyou xxx is too expensive to receive international phone calls .i 've been a customer for a long time and it 's not good enough . the advisor was very helpful , she did n't rush me on the phone and over all i was pleased with the way she handled the problem good service you provide poor service standards and poor reliability yes .its simply because your operater could have easily given advice which would have been sufficient as regards the nature of my enquiry , but instead she showed real effort 2 assist me and actually resolved my problem .irespect people that genuinely try 2 help me .thatswhy she gets the ratings i gave her.thanku . call and ask nice polite guy i 've never had a problem with xxx , advisor was polite and helped me and told me everything to do which should cure my problem . advised me to ring another number and said staff there till 9 pm but finished at 5 phone me ! i wanted an additional line on an existing account and was not allowed one .this was despite i intended to cancel one of the existing lines i already had happy with the service i received got answers quickly .just wot woz needed . because they solved the problem i was having the gentleman who i spoke 2 was polite , patient and did his best 2 help me because i rang for up grade and all my questions were answered and sorted .thank you my problem is not fixed .my suresignal box is worse now than it was before my call .if i cannot get it fixed there is no point in having xxx as it does not work from home . operator was extremely efficient and polite girl was believable but let 's c what result is overall satisfaction ... communication was clear and quick because i appreciated your service the girl was very helpful and effective iv been with xxx since i got my first phone + iv always had a good service customer service by mark i was on the phone to xxx for 4 hrs ! ! !and spoke to 8 different xxx people before finally a great man called stuart harris based at warrington finally sorted out issue out using fair n common sense wich the prev 7 people just had n't applied to us , which was unbelievable as we 've been xxx customers for the last 7 years ! ! ! could not answer my query i wanted to speak to the guildford branch as they have given me someone elses memory card and having had my phone repaired i cant hear anyone they put me through to technical support who could not help me and i could not understand a word the guy was saying ! after years of being a very loyal xxx customer i was very disappointed that as a company you seem to have very little interest in your customers needs the lady i spoke with answered every question i had x and she sounded lovely really good service because this is a good company 8 no a lovely lady called nina , who was just brilliant with her customer service . xxx has always been reliable . helpful polite and friendly lady at xxxphone answered my call .she was very efficient phoned by home phone ref : pxts no-one new what i was talking about , fr : aus sister send me via mobile a picture with a code i enter this on my puter at collect your pxt have been doing this for years now i cant and wonderd why , all i was told ` well i just receive snaps on my mobile ` why cant you do that , 2nd/3rd results vf overcharged me 30p on a text , ( how often has that happened ) i dont know but i now have to check each text ! ! ! called cust : ser : alex a scot sorted it , however the word total was left out which necessitated another call which a/n scot sorted the lady was brilliant at helping us out and tried the best she could at helping us , but our problem still has n't been dealt with and was n't dealt with when we was on the telephone , and our queries was n't answered or sorted great service all round he was very polite .my signal was lost at one stage and he rang me back within seconds .he explained everything i asked him .is it possible for me 2 ask a question now ? the person that spoke to me was helpful and tried their best to solve my problem .unfortunately the problem was not solved . problem not fully got to the bottom of due to call records not being available yet i stay with xxxphone because you are efficient and i trust you . bloke on phone was cool and helped me out .shop staff were **** . my question was dealt with very efficiently .excellent customer service ! were not interested in my complaint because the customer service was excellent very efficient call handling .understood what i wanted asked only pertinent questions and delivered a quick and positive result . very helpful efficient polite and got the problem sorted without issue .perfect . excellent service throughout . 2 the lady i spoke to was v helpful & resolved my problem . it was all pretty good . the customer service adviser was very nice and resolved my problem quickly .x line were very poor , i could hardly hear the adviser . friendliness helpfulness plus clear and concise information i seem to be trying to get the s sorted out my problems very efficiently . happy with service given .very friendly and very helpful .problems resolved straight away . overall a very good service the adviser was very helpful and pleasant to me when i called .she was very knowledgeable and explained to me very clear and concise my call was answered quickly , professionally , politely and solved and verified while i was on the line very helpful , & patient , rectified my problem quickly , & explained things very well , thanks . . **** signal never can understand people on customer services and always on hold and takes ages to talk to anyone last time on hold for half hour texts take at last a day and half at weekends and during the week a couple of hours perfect service if it turns up monday would have given a ten out of ten but xxx is the only network that would n't offer me a contract so there for i am having to top up my account every week with at least 20 pounds .having no credit ratings initially does n't justify anything as other networks offered me a contract at the time .other than that i always get good customers service and good reception well first of all i gave an 8 because while everything was just dandy the poor woman 's computer up and crashed on her .now it 's not her fault but it sounds like you could do with upgrading you equipment for optimum performance .i mean i did n't mind much but i 'm quite patient and rather enjoyed the hold music .now for the second i gave 10 because the problem i had was taken care of very well without much flim flammin .and for the final one i also gave 10 because the woman i spoke to was very helpful and friendly and had a great attitude even when her computer crashed she was apologetic and played some lovely music for me .so overall i 'm was very satisfied with my dealing with you guys .you rock .seriously you rock like new rocks .there these super cool shoe my friends telling me about .that sound cool and thats is what i think of you .hugs and kisses **** the quality please refer to my recent letter i have been a good customer did expect a bit of loyalty when facing a problem with a broken screen and had no help whatsoever .i am now having to pay for a new screen and potentially xxxphone has lost a customer . i was not given a choice of tariffs i could go onto as pay as you go also i have received no confirmation that my contract has been terminated also given no information on how i can top my phone up your service as always been fine wiv me so i will carry on using your service and will tell others thanks i was dealt with in a friendly and helpful way no. not sure till i try next week it will work always very quick and easy . very good service i gave a bit too harsh a rating of the lady but she was a bit slow to respond and give instructions .perhapsthere was a delay on the line but it was a bit annoying . polite , understanding and sorry they cud not resolve the situation . what on earth do you think ! ! ! now please go away prompt , polite , helpful and resolved with a full refund without a fight , thank you again , x short wait before speaking to someone and i was quickly put through to someone else who could assist and solved my problem . the advisor was very pleasant from start to finish . food service very helpful but not resolved - was promised a pin message with new password for mobileemail - it did not arrive xxxphone are a company that are helpful .there staff are polite and profesional . xxx representatives are always fast to answer and always knowledgeable - query always resolved fully and efficiently solved my query i spent a long time on efforts to set up arrangements to access my account because you have stopped sending bills .i could not do so and when i contacted the help line they could not because the computer was down .bill fawcett fast friendly polite efficient . no reply no your land line a big disappointment .poor level of technical help from call centres .very poor over seas call centre .still no internet access .poor . have tried for .3 days to get a problem solved and it is still not sorted .disgraceful the first question was answered at a lower score for the same reason you have hived a much more awkward 4th question when you said 3 out of 3 already dealt with .xxx website and service ethos poor .staff try very hard in spite of system been with xxx years ,always good xx have been very satisfied with xxx for time i have been with you ggood service your staff where rude to me did n't help at all .said i did n't top up when i clearly did , obviously not doing there job 's well enough !thinking off changing network 's now . resolved my query promptly earlier on i spoken to one of your customer service to divine my outstanding bills into 4months and he said i can do that , later my phone was blocked and i call and he told by another customer service to pay the amount not according to what the earlier customer service guy to told me .i was really upset and thinking of leaving xxx .i told them if can they stop my phone calling when my credit finished they said , they not have that service but i know that 3g network have that service .i have to struggle to pay all my bills this month if not i ca n't use my phone .i am really disappointed and will leave xxx when my contract finish . good service 10 the issue i had was not resolved very happy with the girl on the other end of the phone .she went out of her way to try and help me .unfortunately could n't help .if i keep getting text messages from a subscription company .i will need to call back customer services again to try and block the number or change phone number .other than that very happy .i got straight threw to a advisor without delay . the woman on the phone was very nice and polite queries were resolved , also got reduction to bill i was unaware of . problem not yet sorted told it could take up to 24 hours if you want to keep me as a customer ring to find out why she was helpfull i asked a question and did n't get any help , when asking for help about possible redundancy i was refused and said you still have to pay that amount of money , even if i do n't have a job to pay for it my ratings were based on the help i recieved .and the time it took to recieve . my call was dealt with extremely well , this was the best customer service i have received from any company over the phone .my adviser was knowledgeable and easy to talk to .i 'm very impressed with the service . good , knowledgeable , friendly staff and easy to converse with . very efficient service nah chance u handled it well the problem some confusion about details of business contract but very efficient and pleasantly handled by customer service agent just satisfied with the service .over and out i couldnt fault the service ...very helpful thanks since getting my phone back from being repaired and after 2 calls to you my phone still not working to the standard i expect problem not resolved , advice from call center was not so bad but problem persists . wrong information given ! very good service all round but still not enough offers for the customers unlike o2and others on this occasion everything was explained , issue sorted out and operator plessent and communication was easy my query was not resolved .i was told i 'd get a call back and i didnt .xxx has yet again given me bad service .when i get good from my holiday and i have my repaired phone back i will be looking for a new service provider . because there a good service she was very polite very professional and i understand what she was saying coz most of the time i speak to people with a very strong axon ,and she answered all my questions i find your contract restrictions unreasonable and your willingness to help customers .will always tell ppl not to go with xxxphone .i 've delt with many phone companys and never come accross this really friendly , helpful and positive customer service , excellent thanks ! the first answer should of been 8maybe after years of ignoring loyal customers you have realised by rewarding them they will renew or take out extra phone contracts found xxx to be very helpful and they sorted my problem out in no time . the service is very polite i been on the phone every week tosort out my weekend free bee my mom got it and it just come on when she top up because i phoned up yesterday with a problem and it was not sorted the lady who i spoke to wouldnt listen at all keep talking above me .ive been with xxx for 16 yearsa never had a problem untill yesterdy she was rude and my phone is still not sorted so i would not recomand this network to anybody in fact im thinking i mite change network myself . it was very difficult to deal with your customer service department .i could have been talking to a robot .very inflexible despite my time with your company .not happy . n/a advisor was good cos i was happy with the call good customer service he was very friendly and found out what i asked good service query didnt get resloved as the agent hung up on me and didnt even do dpa 3rd time iv ha **** service will b lookin at leavin long time customer allways happy with service . . boyfriend used my phone to phone xxx to activate new sim card for his contract phone over four hours ago .he relies greatly on his phone for his business contacts and its still not activated . because i 'm fully satisfied with the way i was dealt with and the service i was provided with explained well and efficiently helpful the person i spoke to was very nice and very willing to help when i phoned the lady i spoke to was very helpfull and gave me all .the information i needed the reason is my phone had no signal were i live for just over 2 weeks and every time i called i was still none the wiser the last person i spoke to was very helpful tho and after 2 weeks my phone finally works . the girl that helped me was very polite and sorted my issue out . i had to keep asking to be put through to correct department the end i had to give up and tryagain in not satisfied with xxx on the whole from the time of the deal . the advisors are friendly & helpful as a rule im happy with xxxphone good deals and helpful customer service xxx are always very good hence the fact i have been with them for so many years ! ! staff knew what they were talking about the person who spoke to me was nice and helpful but the issue was not resolved at all because xxxfpne system does not register the history of the numbers which called me except the last one as i was told i made 2 calls to you tonight .my comments refer to the first call where my question was n't answered and after being left on hold for 15 minutes i ended the call .the 2nd time i rang my question was answered quickly and politely . polite and very helpful service good service due to incorrect charges on every single invoice , theft from my bank account and your inability to get the agreed amount on the invoice despite many calls .conflicting info from your advisors .general contempt for your customer of ten years . i find the freebee and freebee rewardz a very good system and xxx is very good when it comes to deals but when there is a problem i do not find it is dealt with and solved first time round .silly mistakes are made by the advisors . urm i dunno tbh lol sorry : ) disappointed i 'd had to call you because you had n't given me my texts or internet .more annoyed i had to top up as i did n't have credit and you have to pay to get through to customer services ( although 25p was refunded ) . was very helpful natalie was superb . unable to afford to pay off remaining contract i am fairly happy although not fully satisfied phoned 4 times about same thing and still not resolved ? !not good enough ! ! no you have been help full and accommodating and also patient with my bill , and understanding . i was very pleased with the outcome all probs solved i felt the ratings could and should hav been a bit higher , but wat really bothers me the most about customer care is the charge .if not for that i would have scored higher . i am a business customer and since thursday night and the whole of friday right up till now i can not make or receive calls without the line going off at every second. i appreciate that faults do occur sometimes but what i do not appreciate is to be left in the dark and not call me back when am promised a call back . this is not the first time . the first person i spoke to had no clue .the tech support solved it right away . very in helpful , i have 4 phones and will now consider moving my account my call was quick the lady was very polite and my problem was sorted out right away really satisfied with the service i receive from xxxphone i found the staff very pleasant but i do n't think that she grasped that the problem that i am rather disappointed that because there is poor network service due to a faulty mast / masts i have to continue paying my monthly charges and not be able to use the service from my home .it did take persistence for her to look into the problem .her response was that i use 3g.will seriously consider long term whether xxxphone is the right network for me . very helpful and supportive higher cost than other operators , ca n't still use internet via my plan despite being told i was entitled to , the store did apply 24 months while i was looking for 12 months cheap plan regarding my budget ( just interested in his commissions i guess ) , lied to me saying that i could change after 4months ( which is finally not the case ) and nobody to listen and understand the customer !i wo n't definitely not recommend that to my friends . query not resolved no attempt to offer any resolution because my problem was resolved straight away ...i 've always been a xxx customer..and after todays service ..i 'm staying put . 0 the advisor i spoke to did not and stil has not solved the problem no i needed help because of a business phone breakdown but could n't up grade an account even though i was eligible and all because i upgraded a different phone last month .very unhappy . i couldnt get what i wanted dealt with extremely well , very polite and helpful !also explained everything to me ! that 's 4 questions , not 3. :-) 6 i had a difficult problem ( identity theftalready notified by xxx andsteps being taken )which she could n't answer directly as fraud dept was closed .but she dealt with it v professionally . problem not resolved it was ok the assistance was given patiently and politely i have always been with your network and will stay call was .ok problem resolved expediently . a mixture of deep satisfaction and wild benevolence the friendly & polite manner in which my query was dealt with she was polite and funny excellent customer service you exalent my ratings are high as i thought the male i spoke to helped me out and answered all i needed to know and very friendly very unhappy info given to me last night was totally false with regard to phone repair and call was not even recorded causing vodofone shop to question my integrity call me on monday and i will because someone took time to talk to me so i thought i 'd take time and answer the question . never give 100 percent so love xxxphone , people r always happy x the person i spoke to was cheerful helpful and was very polite ! ! my account was never switched from business to personal as previously advised , and i have been given conflicting information for over a week .xxx business processes clearly leave lots to be desired . very kind , and helpful lovely people too talk to . because i was trying for over 6 hours to top up , then to get back on to my freebies package .but there was no offer to bump up my credit as a gud will gesture for the inconvience of it all ! ! best service and great help every time i call for help because three times i rang up with the same problem and the problem has not been solved the adviser who was very helpful . . very helpful , friendly and sorted the problem out instantly xxx do not offer unlimited data package .the data they do offer is expensive in comparison with competitors .my regret is that i did n't get a contract with t-mobile this time . your help line is useless with staff who do not know what they are doing .we sorted ourselves out thankyou . my ratings are because they were very helpfull but my problem was not resolved today query was answered but will only be resolved once vfone read and act on my email sent after speaking to advisor . 10 but uwowe me100min+txts from19jan or19feb i topped5pounds ialso try2 get my rewardz pleased with service iam getting it was a relatively good service but i was disappointed to discover a few things about my price plan that had not been divulged when i bought it .mostly that i get charged for texts if they are longer than 160 characters which seems ludicrous as i have unlimited texts so as far as i 'm concerned if it runs over to two texts i should not be charged still . very helpful , solved problem straight away knew exactly what was wrong , very cheerful and freindly , excellent customer service .10/10 . i never recieve any loyalty rewards such as free mins ,also when i top up it dosnt go through so i hav to ring customer services operator helpful , but i ca n't check the resolution until i go abroad next . i always find the people i speak to helpful and friendly and even though i do n't always get the technological aspects as a woman i never feel patronised by the staff they always break it down in a simple and straight forward way without me feeling stupid - this can happen a lot but never when i call xxx pay to go sim card still not working .no txt no data customer service representative was clueless and i 'm extremely disappointed with the level of service and i will be cancelling my contract with xxx later on today . i always seem to get prompt and efficient customer care .both face to face contact or on phone .my queries are delt with satisfatory .staff are always friendly but also act in a professional manner . reason sort out your website and your rud unpolite staff i wanted to top my internet up but she couldnt remove a old number form my card so it would not do it and realy needed internet no very good i have been with xxx for a very longtime 7 cos your internet package is poor the advisor was very helpful and you were able to assist my daughter to settle her payments thanks my tariff and requests never correctly applied ! ! !i am always charged more then what i am promised ! ! !and it takes hours of time and talking to few different advisers to sort out matters .staff members never make correct notes on my account and never carry out my requests until i repeatedly call and ask again ! ! ! utterly poor service ! ! ! staff were ignorant and my contract was n't what it was supposed to be no very efficient i been with xxx a long time over all im happy with the service but not with this new dongle and the restrictions i asked to be removed last week and they stll havent seemed friendly nice ind easy no hassles after holding for 20mins we were then told department we needed was closed .our signal is terrible at the moment very helpful great network ,great service the person whom i spoke to was pleasant enough al admit that .but i feel that they were only limited in their experience in dealing with the problem with a set problem solver .but mostly annoyed with that i am still without internet access and have been for 3 days with little hope for the foreseeable future .i have had little joy with my paygo and feel i may be better off elsewhere .i look forward to someone getting back to me with an explanation regards ... me ! the gentleman was polite explained what he was doing and what i should do next i came off the phone knowing that my problem had been dealt with satisfactory . i was treated rudely , and i was shouted at by a women and accused of fraud , i have always treated with respect of xxxphone , i was extremely upset by the manner i was treated in , i was also told never ring agian do n't know really just keep doind what u r doing excellent response but answering service is frustrating with all the options ! talking to peaple who help give advice are patient and compassionate to your issues ie phone that has been recently stolen made 2 look like it was my fault he shud b sackd .@ pronto polite professional helpful and knew what to do to help .just a pity he did n't work in your sales team they are hopeless department not open to deal with query .was unable to arrange for someone to call me back .poor service . i was happy with service but a second call is required to resolve problem because you asked me to rate 3 questions its just simlply outstanding .the adviser was very nice and simply explained the issue with my operation and gave me an answer xxx v helpful but totally let down by dpd courier who failed to deliver on 2 occasions not even attempting to find property ! it took a number of attempts to resolve the issue thru our stupidity and she was very patient and helpful throughout excellant help and quick service to my problem ,no fuss or stress ! because i have recieved poor service from xxxphone n aswell ad poor customer service if it is going to help me to resolve my issue i can you .i am afraid though . she put the telephone down on me . oooooooooooooooooooooooo i love yr freebie you offer i wish i could get a contract sim as this is costing me an arm and a leg after i haue used my freebie i got my phone saturday they said it was up and ready to use i am self employed and i work weekends i have lost a big contract saturday they gave it to someone else has my number kept saying not reconized the problem could not be resolved at the time no one could help and told me to call back . .so problem not solved . . they actually would n't help me with getting my blackberry messanger moved on to another sim . 10 because they listened , 10 because they tried so hard and 8 because i had to ask for something instead of it being offered to me it was clear and i was answered promptly . i 'm really pleased with xxxs handling of my problems i think xxxfne cheap my problem is still the same so it was a waste of my time quick , easy , but didnt get offered to be sent out a replacement sim . she was very helpful and resolved my issue instantly most of the time the service i recieve is good but theres has been a few times that the service was rubbish . well i lost my phone so needed to claim off my insurance , but you did n't have my phone in stock so i had to take another model , and at the end of the call i was told that the phone is non return-able , so if i do n't like it i can do nothing about it v good service he was very helpful as it was 1.40 in the morning lost ma sim wasnt sent free replacement ? i was recieving calls from someone i didnt want them from and no one was available to speak to when i needed to because my phone is n't working i ca n't make calls , i ca n't use my blackberry services and u did n't help good quick service no the advisor was very helpful and the problem was sorted quickly . fast effective service i am stuck in alaska , i lost data connection with no notice - and this was hugely inconvenient and very poor service . q1 ; based on overall vge experiance : q2 ; long que time before answer ; q3 advisor very helpfull & curtious .thanks marc rainford kone uk sourcing manager . the man went out of his way to help no time to very good service every few months i have to contact xxx as i am cut off for non payment .this is ridiculous as i have a credit card registered for scheduled payment .having spoken to at least 6 advisers i seem to get a different reason for this error everytime i call .if this was not a corporate phone i would have cancelled long ago .through accenture i can get xxx deals for family and friends however i would never recommend your company as you have not managed to resolve my issue for over 1year which is completely incompetent . the lady i spoke to was really good but 02 have offer me a better deal and ive been with you some years now and would of thought you would of looked after your customer better thanks i 've had so many problems in the past with xxx ....i do n't like all the surveys you do ... almost every time i call i get one .your staff are rude but the woman i spoke to today was lovely ! all sorted quickly and efficiently quick and efficient service information that was given was great the advisor was a really good help in respect of my issue tried to top up my daughters phone which has never been a problem spoke to adviser who refused to add credit to mobile when i asked why she refused to disclose this info so me and daughter will be looking to change network because he was easy to understand and patiant lovely service , went the extra mile , tweeted about how great the service was to spread the word : ) no i 'm a loyal customer nd i 've been really treated with loyalty fr xxx the advisors were helpful in sorting out my problems but it took a long time and a 2nd call to get my lines reactivated also its not very helpful when you get cut off when u are in financial difficulty to not be able to contact customer services on your mobile well you think you are getting somewhere only to get right through to last choice to then be told that this number is restricted on this phone either get it to stop u at start or let u just ring customer services to sort it and not have to ring on a land line that you are nowhere near or spend a fortune on the land line therefore making you financial situation even worse i like xxx i want to stay at it but sometimes iou kept taking money from my top ups your servise has always been very good you could n't have done any more well we found out what was happening but took a while staff very helpful in store and on phone but when you are told the sim will be activated in an hour , it should be ! egyptian call centres i am dissatisfied with your service . because everyone around me who has orange and o2 has service but i do n't that was how i felt and query still not sorted . call handled efficiently and quickly .no lengthy hold time .customer service rep was professional and answer all my questions . yes because i toped up and none of my servises are working and you still took the money of me because i thought the service was good ur advisors r noy very helpful at all thats my reason i work for orange so you can see why ha i was offered a good deal for another xxx contract .the advisor was polite and helpful and sorted out a potential problem . very helpful polite and personal simple request . was passed through 7 different people .had to argue to get problem , caused by xxx in first place , resolved . operater couldnt wait 2 get me off the fone and was very unhelpful and had attitude my problem was resolved straight away , the advisor was polite and helpful , and in my opinion xxx has the best payg deals available : ) overall very satisfied .just took too long to activate my phone as my account needed to be re opened at the same time and it was n't so had to call again . you said 3 questions you where very quick to resolve the problem ty i am not leaving just suspending my account , now stop bothering me i am in work excellent raps response & customer service , well guided . i am still waiting for a resolution also a call back which has not happened the girl was polite and friendly i like xxx , issue still remains and feel like i was fobbed off by the advisor . my customer care advisor rectifyed my problem professionally and explained everything clearly so that i completely understood . your reps always have trouble accessing my account and keep shuffling me between departments .i 've had no internet access since yesterday and no one can help .i was given a wrong phone number for the service provider .no one has been willing to go the extra mile to sort this out .i use the phone for business 7 days a week and am now stranded . very satissfied with the way my call was delt with problem hasnt been resolved yet will have to call again all the advisers are very good at there job they are allways willing to help in any way they can could n't find my phone on system ,web site not sending link for sure signal and 2 operators cannot give business users a service at weekends . the chap was very clear and helpful and sorted my query out promptly . they sorted out the query very quickly and gave me options according to what was most cost efficient and it was a very easy call we have had severe disruption to our service for almost 4wks now !we have had little or no updates on the problem from xxx .when i have made enquiries via customer service they never seem to be aware that there is a problem in the m6 area of manchester ! ! !and it is only confirmed by contacting your technical team !i was told last week that it would be sorted in 48hrs ,but here we are still with major dissuption to the service we are paying for ,but not receiving .it is affecting internet access ,phone calls , the quality is terrible and also the sending of multi media messages ! ! in a word ,everything !it is a very poor ,unsatisfactory service ,reflected in my low scores .i am considering leaving and going with a reliable company 1 because you qutie good number 2 because you did n't solve the problem and number 3 because they where really polite and help full i find xxx very good to deal with and talking to someone who you can easily understand and can understand you is so much easier .the guy i spoke to was very helpful and polite xx mainly because i got through straight away ..wasxt put on hold and spoke 2 a really nice and friendly lad . excellent service as always and very polite and helpful staff because the service was quick and friendly you said you were going to port my number and it did n't happen and i 'm left with a partial service and because it 's the week d i cannot resolve the problem . ime new to monthly ,there seems to be no protection to help me not run unautherised spending up it could get silly and how do i know when someone is out of the country yet ime penalised 42p +vat i could have rung that number 2times ,ime not happy and this is twice ive had to question something concerning money if i hadnt taken a contract out ide be off ime fuming ,ive another payasyou go phone i might as well use that at least there will be no hidden costs ime disappointed . just over all happy with the service i got and get everytime the information exists but not allowed to hear it .also why allow someone to email from the tech support side of the website when the reply is to call ? :-) too many questions for my identification . your service was prompt , efficient , and polite ; also i have an account with o2 & they are so shocking it makes you look even better ! happy with the service , not happy with my contract . the adviser was very helpful and sorted my problems out very well .thankyou based on personal experience the ratings are based on the fact that i had to phone twice , first call , i was put to the incorrect department twice and then finally to the correct one , i was thereafter placed on hold , and subsequently cut off , then i had to phone back to be transferred again , albeit to the correct department , who dealt with my call to my satisfaction .my ratings would have been higher had it not been for the hassle caused the first time round . do not wish to comment but have sent an email of complaint . cahp who helped on the phone was very helpful but the problems i have with xxx were not resolved and being past on to another team , after 14 years with xxx this is the worst company i want to be dealing with at the moment as a business customer friendly , open , helpful and honest .i hate pushy companies who lie and hide costs . your quality of customer service was poor .i wanted to change over a number , you provided a pac code which turned out to be wrong , then messed about for 5 days trying different ways to transfer my number and in the end i had to come back into store where your manager eventually sorted out your staff members catalogue of mistakes !your after sales service leaves much to be desired . because it solved the problem very quickly polite ,efficient and speedy . helpfully .handled query promptly and efficiently thats 4 questions , you said it would only be 3 ! the service was very efficient and simple and resolved my issue very quickly thanks extra money has been taken out of account unnecessarily .i closed my account on the 10.03 and xxx had enough time to update my acc .the rep l spoke to was very helpful and gave an option to reverse the payment which would default my acc .so l took the choice to wait a month to get credit back . the gentleman was very professional and very clear in the way he was talking on the phone . because she was effective , responsive & helpful because your processes are abysmal and your staff appallingly trained service is pretty poor always problem solved in a good way . yeah xxx customer services were renowned for being great & recently your service and policys have become appauling ! overall a quick and polite answers to my enquiry that tells u that i am happy with xxx very satisfied with the customer service i received . poor service product i bought is not active i will not purchase from cold call from business section again no point in sending me a sim if i cannot use it .very very dissatisfied fast efficient activation of new apple 4s since i said i would change to you i have had to change the afress cuz xxx have always been polite and helpful your adviser dealt with my problem promtly ,she was umcomplicated ,friendly and polite . quick and efficient the adviser was pleasant and answered our query efficiently i went over my mins not happy xxx aint got a system in place to warn customers they will be charged loads all questions answered politely and and problems address quickly . very polite and helpful .took the time to help me with any questions adviser was very helpful .but the service from xxx has been below par so far am happy with answers the advisor was very understanding and offered to wait until i looked for my other bankcard , he never made me feel rushed at any point and remained calm , patient and polite throughout the call . i have been with xxxphone a long time now i have never had any bad dealings with anyone i have spoken to ,it was my daughter that first introduced my son and i to xxxphone as she worked for xxxphone .hopethis answers your question the people are always help full and friendly . allways get good service i found the call every helpfull . because really happy xxx customer advisor was good . . but could n't help very much .keep having billing problems and advisors ca n't help and managers wo n't speak to me . lady was extremely polite , good at her good , which means a very satisfied customer contract details posted not in line with what was offered on the phone and now we are in dispute not a great start .not first time experienced this with you ! competence,courtecy ,concentration . it is always difficult to contact customer services and calls are often cut off alas no i had 600 pound taken out of my bank account without pemission .not happy i class that had theft and might take it to the police my query was handled very well the chap i spoke to was so helpful , polite , and really knew his stuff . excellant service the adviser did what i was expecting him to , the outcome is what i wanted so i am pleases with that because i have been with xxxphone for a while and you have n't let me down : ) the guy that spoke to me on the phone was really polite and helpful .he resolved all my problems quickly and efficiently to what i needed good for signal to long wait and not every person sounds hot no sorry no time .call me if you really want to know later . i had to call back to make sure things were done and it was n't so i had to again ask for services to be added to my contract the advicer was polite clear and very very helpful and a lovely telephone manner .thankyou adviser could n't cancel contract even though it was the cancellation team , in this day and age ?had to email and wait for response .not great service . the information given was very good although it did not totally solve the problem problem not resolved , passed responsibility of problem .no help basically . 7 because your automated payment system didnt work after multiple attempts but then when put through to someone she was very polite and helpful so 10 for that much improved customer support recently .thanks . updated version of itunes on pc but still ca n't get it to sync to iphone .phone still shows 'sync will resume when ukd 60174-033 is available ' questions i had were answered however there was nothing over and above the agent did .e.g based on your usage have you thought about ' x ' . all questions answered and minimal wait time . this is an issue that has been dragging out for too long due to incompetency on the sides xxx and ish.as a result , i now intend to leave xxx at the end of my contract , after being a customer for the best part of ten years . i called the corporate number as i needed the puk code for my work blackberry and because i called it using my personal mobile , your system put me through to the personal team .it does it everytime .i had to be transferred and then the second guy could n't deal with me cause the corporate account was too big for him .so 3 people to get the code and nearly 15mins .not the best , but the final guy i spoke to was spot on no issues with his service . overall customer service has always been satisfactory . good information wasn ,t kept waiting 2 long for advisor & she gave me info i needed & explained things clearly & concise & she was very polite : ) i did so in my last answer i rarely have a signal to make calls let alone use the internet .i have been told i 'm getting a goof signal when i an not , i am paying a lot of money for z very poor service and have been told that it 's not a good enough reason to cancel my contract without still paying .as a loyal customer i am very unhappy and would not recommend xxxphone anymore . he was friendly and very helpfully and advised me on how my children could use their minutes more efficiently .x v good service well alex was very polite did n't have an attitude problem like the last person i spoke to had she was rude .he was efficient did n't mess me around putting me on hold . because i 've had nothing but problems since december !i 've got 3 contract with you but when i need help off xxxphone they ca n't help !all this company is about is taking my money i would never recommend you to someone nore say a good word about you ! because that 's 4 questions not 3 , really ! ! i got cut of during talking to your rep and he did not bother to call back advisor was extremely helpful and very friendly .explained what he was doing and apologised for the delay .a very good customer service representative no time great service i had to call to arrange for vodka phone passport .it should be available on line , it should not have been turned off when i renewed my contract and you should send a text confirmation that it is now live . i just think xxx is a good company the staff were helpful but the problem was not resolved i was still unable to log on to my account caller was polite cause i satified with the answer i got from ur adviser problem is not resolved , i lost time and money . the person i spoke to could not resolve the problem after a short time and just told me to go to a xxx shop , never had service like this before from xxx !have always been very happy in the past great help quick helpful response the person i spoke to was very helpful but unfortunately it has not resolved the issues i now have with xxx i 'm not happy that i can be sent and charged for unsolicited text messages sent to me .i do not think it right that xxx charges me and cannot do anything to prevent it . xxx generally have been most unhelpful with regard to my contract .i am even considering changing providers .we have been loyal customers since 1993 .james who i spoke with this morning was really helpful but could not help with new sim card . excellent prompt service , friendly staff who were able to answer my questions .made the whole thing as easy as possible because she was very helpful and happy and sounded fit . always had good service with you and staff are very friendly too business acount work related stuff does not stop at weekends where as your support does .i am now having to carry i pad on building sites as blackbury is down the people i dealt with were quick , efficient and helpful .their manners and communication skills were cheerful and sounded approachable .this would encourage me to recommend xxx to friends , family and colleagues . i am putting my complaint in writing . ni david was very helpfull but placed a 2 way bar when i requested just an outgoing bar , now we cannot call the handset ! because of your excellent customer service because my query was answered .obviously ! !that makes 4 questions and i have a lot to do in a very short space of time .thank you . good customer service and information i required very good help pointing us to the most cost effective solution . i have been misinformed virtually every time i have had to call customers services and this has caused me great distress since last september the call was answered promptly .clear answers were given to my questions .the call was completed quickly . just happy with the services provided by xxx . grt customer service all very helpful and efficient -still in the process of getting things sorted the transferrence of one number from one account to another is too complicated cause ur **** and want help cause we were on hold must of the time service was superb because ur operators are always polite and helpful.thanku . very efficient .my call was answered quickly and my problem solved so i have no negatives thus i gave 10 1 . wrong advice : tried what i was told did n't work .went to xxx shop , the problem was the mobile device .( first day )2 .advised to buy a new device - pay-as - talk .did n't work because settings were not changed , despite that i asked if they were the same .i was told just put your sim & connect , but tried for an hour did n't work .called 191 .the settings were changed from smart connections to internet .then it worked .great ! ( the second day )3 .come next day i tried to connect but ca n't manage : settings are back to smart , even trying to change them to internet there is no connecting as it goes back to smart if i restart !on 3rd day , tried to call tech team , the phone went off in the middle of talking .this is n't good at all , is it ? really helpful very satisfied with all the services you provide thank you as far as i rate things 8 is very high the lower 6 was because the web site went down meaning i will have to log on and look at the issue i was having sepreatl thanks carl phone has n't worked since thursday and i phoned up for an exchange went through the usual questions i was put on hold and was told to ring back monday you have failed for the last year and a half to register me online proving your slogan `its as easy as pie ` misleading and inadequate simple & professional .issue speedily resolved . no signal at my house and communication with xxx over the sure signal box is extremely stressful as there is never a satisfactory conclusion had a bill that should not have been sent to me .advisor dealt with the issue to my satisfaction with no problems .good customer care and prompt answering of phone . the problem wasnt sorted as the signal was lost polite advisor but did n't seem totally confident with the info she provided *recommend* xxx score 8 - reason being that i have been with xxx for nearly 10yrs without problems *problem resolvment* score 10 - problem resolved within 4mins *call handling* score 7 - advisor was not clear when speaking sounded 'flat' , attempted to divert me to automated service . 2 problem still not sorted ....i have had to travel out my way to a xxx store to try and sort out problem myself ...i have rang before about same problem ...thought it was sorted last time but it happening again ! very efficient service and very good customer handling by dan at the call centre sorting out my problem within minutes , thanks very much received credit note 17/2 but was n't credited .followed up with customer services 08/03 .told by a call handler named karyn it would be paid .still not back on my credit card on 31/03 so called again .v poor ! very helpfully call advisor because xxxphone are very good and am pleased expensive tariff but the adviser is very attentive good service but could have been better and foreign person so not very easy to understand . could n't solve my problem we have a business phone with no email access & te phone wo n't charge but told faults is closed at weekends .we as a business still work & use our services at weekends !we are not impressed & will be taking it further satisfied i feel xxxphone have really taken the **** out of me ! ! customer service was exellent and my enquiry was dealt with very quickly excellent service over the many years i have been with this provider i always get fantastic customer service 1 after security qst you must know my imë no . 2 tried to unblock my phonë at once as reported cause every question i asked i was happy with reply good customer service ! have had problems with my sons phone since he has had it , sent back once already and supposedly handset replaced which i question as it still has same problem and my daughter has same phone with no problem , least xxx could do is replace with new one , again not happy problem with bill - iphone tethering - unhappy that i had to call . excellent service the customer service i received was top notch and the gentleman who helped me over the phone is a complete asset to your company , i had some bad experience with xxx before but if all your employees were like him you would have no problems , he deserves a promotion great service thanks i managed to sort out what i needed to do , quickly without any hassle .the adviser was pleasant enough . easy to deal with not connecting to internet , does not send or recieve email or photoes , says no connection to server , set up incomplete the service is terrible , the woman cut me of and then i could not again be connected quick and efficient service ... the problem has not been resolved so i 'm paying my bill but ca n't use the internet .normally i have no problems with xxx sorted my query with a smile i get good response whenever i call xxx query was resolved quickly and without fuss because i was unsure of the best way to ask about my query he explained everything in simple terms so i understood everything and the best way to go forward thanks good service and wad able to answer all my questions really bad reception in my area for 10 days now .its not acceptable and i will be moving my contract when i can . the womon was verry helpfull an perlight with with me had no reason to put any other than 9 and 10 very efficient and helpful . your systems were down so i was not able to pay my bill which wad the only reason i was calling it would have been helpful to have been told the information that was needed to complete the claim at the outset .the information required such as imei is not usual - the call center should offer more solutions regarding the likely source of that information - for example if the customer help know this , they should provide it before transferring you to claims .i asked one claims person if they could hold ( which they agreed to ) but 3 minutes later they had disconnected .not v fair given the amount of holding i had endured . :'( excellent customer service i was promised that i will get my order delivered today before 1pm and it never happened .when i called customer care i was told that my order will be delivered after 3-4 days .why cant you update the customer if there is a change in delivery date ? ? i was very pleased with the help and instructions i was given . the call was quick easy .and friendly i gave a high rating as the person i spoke to was very polite and helpfull and answered all my questions finally some one at xxxphone could answer a question correctly no your employee hung up on me and never rang me back !i am having a absolute nightmare with your company and it needs somebody that has a clue to resolve things help my problem was very well handled .job well done overall service from xxx is poor to the extreme .a problem recorded 4 months ago and recorded in letter to xxx head office still persists today .the individual i dealt with today was professional and helpful very pleasant and helpfull advice and good coverage 0 you do n't listen to your.customers and your service is **** frankly couldnt get throught .on holds to much .passed .rounddifferent departments the operator was not able to help with my query as to why i had been charged 14 pound for three minutes of call , told me to call back in a few hours , did refund the cost of that call 25p though tom at the reading store was very helpful phone is still not working good straight forward answers the reason i gave 0 for q2 was because i queried why i could not top up in france & wasnt satisfied with answer . the person i spoke to was quick at dealing with my issue and advised the correct department and was contacted back fast aswell because when i last called my issue has not been resolved and took too long to handle , so i just hang up ! fantastic customer service v good very satisfied pleasant helpful man the advisor was very helpful and she handled this complex case brilliantly happy with advisor .if all works out on next bill then very happy .wait til then ! ! good but xxx one net is not available on a saturday 4 help . lady was n't helpful , and was rude .also have had problems with xxx all week !been overcharged for a product , also only had two cover protectors in a pack that should have contained three ! excellent customer service 8 to q1 because i like xxxphone but often have poor signal , 10 to q2 because it was so quick and easy to solve , was not on the phone for long and did not go through lots of automated recordings and i got to speak to a representative and 9 to q3 because the advisor was helpful and friendly . because the advisor was excellent and the customer services ` thank you for your comments ` would have given you another 10 but i might have to re - score . efficient answers . well i got wat i needs so happydays of easter break query resolved instantly did not resolve my problem had to sort it myself have always had good advice off xxx whether over mobile or in shops i would nt want any over network x thanks for all xxx s help my problem was dealt with courteously and efficiently . because xxx has still not fixed my internet best cs service i have had with xxx i was mis-sold a mobile broadband contract by your staff member named unsar and will be eemailing further details when i have time excellent operator .previous calls did n't get anywhere near resolving my problems .they just fobbed me off .this guy `owned the problem` . my problem was n't resolved over the phone i have to go xxxfon store to sort it out .xxx adviser was very professional . # 40035 had 'connection failed ' ( i called from germany ) =0 , the operator was very helpful and opted me out of bb srv , which was the purpose of my call =10/10 very friendly was good to chat bout other things during my talk other than the phone itself plus the person spoke english ... always good . she is very very good adviser i have to give 10 score .bt se cant colve my problam so i give 9 score .bt she is good abviser . i had a good experience . as stated i willnever use xxx again both business or personal neither would i recommend xxx in fact would discourage people from using your services .theprevious consultant prior to stuart hyslin was appalling , inflexible , and unhelpful .he after telling my issues with the htc d2 sold by one ofur consultants was not fit for purpose .i will be logging an official complaint as you have lost a good life time loyal customer . professional sounding person absolute rubbish - will cancel my contracts asap every ok issue solved effectively quickly and fairly by a friendly advisor . good way to resolve technical issues yous couldnt change my number 2 my new phone dealt with problem quickly and effectively .organised a date for a replacement to be delivered . happy with service it was a good service but not outstanding just good dissatisfied due to you could n't help me with the problem which is madness would n't recommend a friend due to the lack of help you could give me , but the advisor was fantastic quick accurate response the system was slow but the staff fantastic :djo b well done by habz.b-) nice young man but far too chatty i did n't go to have a chat i just wanted to get the contracts renewed !that seemed to take ages overall a good service i was very satisfied with how i was treated and they went out of their way to find me the best deal .iwould diffiently recommend xxx to friends and family . good friendly service very good sales asst called oliver who explaind everything clearly a real credit to xxx team were helpful friendly and provided excellent service good lady i was satisfied with all custom and service because i have been to lots of other people and your the best of them all staff offered me a variety of packages to suit me , and wasnt pushy to get a sale !and they asked me lots of questions , to find the right deal for me .ive been with xxx for eleven years , and have no intention of going anywhere else . good service because your member of staff was very knowledgeable and helped us a great deal in our selection of phones clear advice - personal opinions - no sales pitch happy with service will answer later when finished work . 1)xxx one of the best network in terms of coverage where i am .2)sales experience simple but intuitive .3)sales adviser well equipped but would be better if with some training on basic computer uses . a) xxx good tariff & quality in terms of overall service delivery .b) store recently rebranded with simple & easy customer front plus display devices to range to choose from beforehand .c ) staffs very helpful esp.with smile in face & can do attitude which i like most . 9 he was very helpful nothing to much trouble sam was very pleasant throughout the whole experience ; he listened to my needs , was courteous and made sure to try and inform me about any additional products and services that he thought may be of interest to me .my fianc was very happy with the white 9900 i got for her . well one go the men in the store was excellent but the other one was n't very informative .the site is excellent in the way that it 's layout and information . very enthusiastic sales assistant .helped me set my phone up without being patronising .did n't give 10 as english not his first language and it was difficult to understand everything he said because it worth it : ) the experience was quick and splesent guy was helpful and took time .another man really helped old lady and was really kind i was e very good service and outcome . excellent service all around .sales person very kind patient and helpful .thank you : ) explained things very properly n was very friendly i buyed dis phone a couple of days b4 n i m already creating problems good but not outstanding service everything spot on just was n't offered a seat ! excellent service all around one lady in the mk store is really good great service from sales guy ross in your reading store . because thats what i throught i 'm happy with my contract though it would be better if the usage info was available on the vofafone app straight away .sales experience was fine except the computer crashed so took slightly longer than usual . all in all a very professional service provided by friendly staff ! the young lad was really helpful overall i was pleased with the service pleasant experience excellent salesman ! the sales adviser was very helpful and i got a new upgrade , and did n't have to wait long ashley extremely helpful .helped rectify problem that moorgate store in london didnt want to help with .very impressed that he went extra mile . made the cost , tech & experience v. easy to understand good overall service & helpfulness could not fault it quick and good service the store manager was very helpful and patient and explained things so i could understand them .this is my first smart phone .he took time to make sure i was happy with my choice of handset suitable for what i wanted .i am very grateful for all the help . always good service , good products , i get a discount .only negative is that it can often take a while to be served as staff are very thorough with customers . atif in xxx house shop is fantastic .great customer service and always goes the extra mile !a huge thank you to him ! a very easy , fast and detailed service and shown the right deal with no over selling .a helpful team . as soon as i entered the shop i was greated by a team member .( lee i think ) i was seen straight away .the guy that saw to me was called liam and he was very helpful indeed . .i received my upgrade and liam offered me the service of taking my old off me ( samsung s2 ) .im also due to have a baby in a week and 2 of the team asked if i would like a seat !also therr was another team member who occasional advised liam and he was extreamly helpful and professional too .i left a very happy customer indeed . wanted to also transfer other accounts i was happy with this service but have had previouse unsatisfactory experience . first call useless , second call helpful quick good service and all works as usual your customer service has been excellent and friendly . problem solved phones are **** , they do n't work properly , they do n't hold charge , they do n't get a good signal , xxx do n't give a hoot . most expensive network and nothing for existing customers to save money i 've been with xxxphone for a year and had no problems , i phoned today about my partners phone and was very happy with the efficient and professional help and advice given by the operator my problem was handled politely and timeously because i still dont have my internet yet helpful issue not resolved the advisor was fine but could not helpyou are a problem and should learn from this.you ask if you can send me three questions , and send the first before i reply - height of bad manners .i have to answer or i will permanently have unread messages on my phoneyou then send me four questions - ca n't you count? when i have replied before , nothing has ever changed - your website still cannot show me invoices on my first account , and i still cannot get details of unbilled data use or any data use at all for my broadband stick .stop sending me your self-serving surveys unless you plan to do something other than to say how well you are doing go away satisfied with the handling of the call but the problem is not resolved the worst customer dervice i have ever encountered - not just today but on every occasion i 've called xxx - at least you are consistent ! not happy with cost service the lady i spoke to was very helpful advisor was v helpfully but i 'll wait and see if it works good service quick service everything was resolved satisfactorily and advisor very helpful just very helpful in sorting out a problem .they listened and helped ! ! ! ! ! ! ! ! ! no i was completly satisfied with all the services that was provided automated system needs looking at xxx is fine ,opertir was good .online service was faulty advisor listened ,advised and was very polite and helpful the operator had a terrible attitude problem and im putting in a complaint . the person was professional and very helpful .also he called me back when we got cut off . answered all the queries i had . because you provide services to satisfy other people and i get treated differently when i ask for the same thing when i actually need it ! they reflect the service i received i rang up atleast 3 times about the fact i have no internet connection and i was told someone would text me back and boone got back to me at all . you dealt with my 3 problems quick and efficiently and the girl on the phone was very perlite . over all answered my question thanx excellent service of lady at xxx the lady i spoke to made a determined effort to unravel a mess that a colleague in a different office had created .she could not have done better .however , it remains to be seen whether she has been able to do enough .overall , the service from xxx has been poor , as usual , but the lady who handled my phone call was excellent .regards very helpful and gave more info than i realised i wanted without me asking .excellent service followed up with text confirmations .very happy . handled quickly and efficiently over all rating , satisfied issue was resolved to my satisfaction your costomer services ( hayley ? )was great ,follow on2be able2email out uk meant put thru2trevor who ,despite signal crashing ,still even after getting sure signal box ,3 times tried his best2get me set up with blackberry but had2admit defeat as 3g signal is still not good enough .iwud rate trevor 100 not just 10.my option now is2go into a xxx shop for them2do what trevor tried . speed of response , helpful nature of your representative and ease of use your service is **** you listened to my query and acted immediately to resolve the issue also i was given the name and location of the person i was dealing with in a hole my query was delt with professional ,helpfull conduct good service excellent and efficient call handler the question i had for xxx was not answered as none of the workers knew the answer to that question ever though it was straight forward . all i have been trying to do is contact a store to establish if they gave a particular phone , physically been to 2 stores and called another 2 after struggling to get the number only to be told to leave a message he answered my questions was very helpfull and polite my query has not yet been resolved although adviser gave me options .he said someone will call me back .i was wrongly advised by previous xxx advisers who said my daughter 's phone will not be charged if it had access to internet .i just found out no usage cover was added on the phone and the account was heavily charged .this must be at least the 5th month i have been on this query and every time different advisers give me different solution to the same query .there 's no consistency across xxx and this has unduly cost me a lot of money over the few months .i feel unfairly treated and victimised .i am very dissatisfied and i should not be forced to pay for charged arising from wrong advise .my account should be reviewed and credited with current extra charges as well as those i already paid .i refuse to be cheated and bullied because some xxx advisers do not know their job .also i have called in every month in those five months ( or more ) discussing the same old query .it caused me headache and takes me to some kind of depression every time . did what i needed to changes happened instantly .perfect inflexible on date of upgrade so moving to o2 because he was really helpful the first person i spoke to hung up on me and the second basically told me i had to go to the shop to get my problem sorted , which i found hard to believe . your adviser was not very helpfully and a bit rude . yes because xxx is just the best network for me very helpful and answered all my questions not like bt banglidesh telcom helpful but felt rushed very satisfied customer my reson is that xxxfonhas never let me down and customer service isthe best iv ever come acrros , thay make youthere priority and showthat thay care for you .andthats only ,if add thefantastic offers and freebees thay offer andperks ownestly theres nocomparison with any one else .iv recomended bofafon famely and lotsof friends and thay fill theexact same as myself .andthats why i rateted xxxfon so hi . i was happy with the service that was offered to me . answered my enquiry , in a helpful manor and though mentioned the options of upgrading , did not annoy by pushing too hard . serious lack of communication . as i ansewed good day quick response .uk call centre .no waiting .no messing around the adviser was friendly , helpful and treated me as a person with a life , rather than a costumer who pays bills speedy efficient friendly service resolved my issue immediately the advisor was very helpful and even offered further assistance than what i asked for and not only resolved my query but made it easier for me to do so in the future firstly having tried to use my voucher and been told hold to speak to a member of the team and no one answer 's is no use they should ring back and sort things out that is called customer service having at last spoken to you the matter as been sorted very quickly 0 issue was solved quickly and without any problems the man i spoke to was very polite and dealt with my query prompt and professionally and felt very satisfied with the custom i recieved the guy was very helpful a helpful and knowledgable staff made sure she went over and beyond to ensure my query was felt with .resolved my complaint .she is an asset to xxx , unlike the inconsistency we get when calling xxx and being transferred to a call centre in india who give inaccurate information . problem not resolved staff and service usually very good chris handled my query very well and answered all my questions satisfactory . very professional and polite advisor customer service agent was very helpful and polite very polite and helpful advisor made a few mistakes and the service was average i originally rang and didnt get much help from the telephonist...so i rang in again & got tim , ( also a telephonist ) who was very helpful & understood fully the situation i was explaining to him .he was very helpful & understanding .my trust in xxx is re-installed & i 'll stay a devout customer...thankyou once again .m.pucknell 0 guy i spoke to was very helpful did more than i expected , very impressed yes .i was advised to go to a xxx shop to get a new sim card but when i got there i was told that my problems making and receiving calls were due to a local network upgrade i think the call centre should have known this which word have spared me an unnecessary trip to the xxx shop the lady was efficient in dealing with my query and knew the answers to all my questions the advisor was helpful but could not resolve the query so i gave a lower mark (until the follow up is completed ) 4q the guy was smart , professional , and knew exactly what he was talking about , even though it was a unique situation i enquiries about . feedback for improvement very helpful girl + follow up email with everything i needed to know . service , helpfullness and politeness good clear instructions very helpful didnt treat me like an idiot the person i spoke to was friendly and helpful . i was very happy as my question was answered quickly and professionally . too long waiting on hold and disconnected , called again and even longer waiting .... the advisor was polite and helpful i just think xxx is the best network bar none . to get better ratings i should have been offered some credit back ! adviser was spot on !untill i spoke to the adviser i was going to switch to o2 mainly because he told me that i could upgrade my phone on 7th june when it says upgrade on 18th may on internet - so which is right ? up grades cause the problem , after many calls to technical ppl only one person out of many spotted the problem .and all were polite but not much help .plus every time and and even when i was transferred from dept to dept , i had to give all my details over and over .it sould be once u give security details at least during that call they do n't ask you to repeat it . advisor john very helpful and did get music site working .but still ca n't download tracks so only half satisfied good service . you could not or would not help me with a problem but the lady who took the call was excellently professional but that side i am extremely disappointed with the outcome quite happy was just lookin for a better deal with the amount i top up per month i use up to n sometimes 40 pound i get 3000txt net usage was looking to get sum minutes included .thanx . problem was not resolved .i felt that the advisor did not fully understand what the problem was have been a customer 4 a long time but no effort was made 2 give me the best of deals .but tesco did ! & offered a better deal the person in your shop in norwich just didnt really care . i was pleased whit serves the adviser was very helpful and polite .my enquiry is still ongoing though . there was a change to the plan so cant upgrade early anymore .the people i spoke to in phones4u where very helpful very quick response & helpful no at present i am satisfied with xxx the advisor was helpfull .he spoke clearly explained the situation and patiently made sure i understood and i was happy with the service offered . very pleased with the service i received quick with no hassel very pleasant and friendly service helpful and my questions were answered efficiently thanks .i have been a v gd customer for over 20yrs x no problem with xxx service thanks reason 1 the 0 was for xxx not been able to match another deal and trying to charge me 149 pounds for a i phone 4s what 02 would give free! i 've been with yourselfs 12 years also.to the second 0 the query was n't resolved and the email you sent me on me cancelling my contract saying phone yourselfs as you will give me a better deal than anyone else was all rubbish as still 02 give a better deal .alsomobile phones direct online on a xxx contract was a better deal as i phone 4s was free even the price plan was better !the customer service adviser i have no problems with just xxx the company needs to start giving more to loyal customers rather than new !and needs to start been more competitive . no no one cared about the situation , i.e .that my phone does n't work , i feel like i 've been bounced from pillar to post and the issue still has n't been resolved . advisor answered all my queries but he couldnt help me that is why i will be leaving when my contract is up my problem was dealt with , straight away the man was very helpful and had a polite manner it ? ? ? ' ?let me straight forward , understanding and efficacy .made my problems easier to deal with .thankyou to sharon ? the lady i spoke to was very helpful good service satisfied with service very poor customer service .bad reception.always broken system when customer calls to customer service . xxx always provide me with a very good quality of service ! that is how i felt . no i have no voice service and was told no idea when would be back on , nice chap but did not resolve issue cos i cannot afford to continue with my contract due to my business failing and xxx have turned round and said tough s ..t you signed a contract ! ! ! just pleased the advisor i spoke to was very helpful .he answered all the questions i had .he was very kind , polite and nice . i wanted as an existing customer to get a good deal for an upgrade for a new phone but obviously being an already customer is not much appreciated for xxx .sorry but this is what i understood from my last call to xxx . my request was taken seriously , but the advisor told me that it will take certainly 1 hour to get this problem solved . same problem with my phone for months .need a real solution beyond 'remove the battery ' did what i needed simple and effective because i 've been waiting 2 weeks and 4 cust calls and 2 internet txts for my settings and its really useless and you still spam me 24 7 a very pleasant helpful young lady made all the difference absolutely excellent service from the adviser .also he was very pleasant & patient !first class ! ! the young lady i spoke with gave clear and precise information .i feel more informed and now am confident to use my phones facilities within my phone package .many thanks now then where to start .well i suppose it all comes down rewardz v bonus bank and computers .bonus bank was better for me . helpful and friendly service got through first time , no waiting , adviser was uk based , and friendly . always satisfied with the customer service from xxx . 0 i gave her details of twenty pounds credit which the voucher would not work i had posted it to youse but no response i am disabled and upset i relied on my phone but was let down by xxx there was an error on the balance of my bill .the advisor explained the situation and made amendments to my outstanding balance .he provided good customer service . my issue was finally solved after the 3rd time of speaking 2 some1 about it na have a problem with my late uncles account which i need someone to contact me on monday i have always had good service from yourselves no good very good happy with the callander etc , but you cant tell me that you can supply the phone i want , when it will be available , or how much . dealt with promptly efficient and clear answers to the questions and polite , helpful service the guy was friendly and helpful very efficient , knowledgable and friendly call handler person was not very proactive in seeking to understand my problem ... every time i have had a problem .they have always been able to fix it straight away .and they are very polite problems were not ur fault - it was my bank doing a security check - so it was down to me to sort it out .ur staff although very polite were unable to sort it . very helpful customer service . a great service and advisor very helpful i was told i 'm ready for an upgrade but keep getting different dates given , messing me around ! draner !it all works now very help full fab good service . my problem is n't solved yet i got cut off and the adviser did n't bother to ring me back and i asked if i could go on a smaller cheaper package and there is not one available ?what 's that all av because the issue was dealt with in my opinion on a satisfactory level helpful advice - although would have been better if the website was working in the first place ! my request was well taken care of the advisor i spoke to in collections was very helpful problem not resoved , feel fobbed off to text a number to get settings ,settings never arrived my problem was dealt with really well , the person i spoke to was friendly and clearly knew what he was doing . becouse the adviser was helpful ,an understood .wati was sayin . the service was helpful service advisor took care of my querie and called me back when we got disconnected ! nice girl on the phone .would like to date good service your to expensive , i rang up for a reason and got told to wait 24hours and call again .i 've been with you years and will definitely leave when my contracts are up ! operator was unable 2 xplain the problem , but put it right and got permision frm her superior 4 me 2 receive a free pack 2 compensate 4 my time nd problems . because it was quick easy and helpful . very poor service told number different things not satisfied with service please ring me regarding problems because i have a corporate account they could n't help with my query why ? they are ratings each question deserved helpful person was calm an very helpful an did get 2 bottom of problem so was sorted quickly , professionally an effectively . the adviser was fine .what is not , if true , is that there is no-one available at weekends to resolve problems for corporate customers .( my email is not working , possibly because my contract is being changed on monday .if so , that 's another problem you need to fix ) .your customer service teams should at least know what to tell corporate customers who ring at weekends , even if it is that no one can help .instead both people i spoke to had no idea what the situation was or how to resolve it , or what to suggest , beyond putting me through to a voicemail that told me the department was shut .oh , and the number on the website is wrong .and all at 14p a minute .magic . he was nice but he did not fix my problem ten he was understandable , polite , professional and hopefully efficient . i love xxx when they get things right ! the lady gave 1st class service and help thank you sitting here in spain after paying xxxphone for internet abroad but cannot connect because your people cannot assist so waste of time . my account has been set up as a business customer when i am not one .this means i can not use the my xxx app on my i phone meaning i ca n't check my account on the move .i should not have to spend my time filling out forms to rectify a problem caused by xxx .the problem is still unsolved and i am not happy at all ! ! because the network has been down and ca n't make any calls . . . . . . . . . . . . . . . .never had this before . . . .and your staff was so un helpful . . . . . . . . . . . . . . . 0,the first advisor , a woman cut me off .the second advisor , a man , 7 danny was very helpfully , he had a sound understanding of what i wanted & very patient.as i was very unhappy with the xxx shop inpoole dorset the issue i had was resolved quickly ; the employee who helped me was attentive and quick at the job at hand . well the customer service staff were as good as ever good advisor british call centre !person understood me straight away and knew how to deal with my enquiry .your foreign call centre staff tend to read off a script and cannot cope if your enquiry goes off of the script happy with service .by the way that is 4 questions , not 3 : ) good customer service listen to my calls to you and find out why ! because your company is **** x i have tried to get bills so we can do our vat return with no success at all , it strikes me that so long as you can get our direct debit that is all your interested in .you do realise that purchase invoices are important documents with regard to running a business 1 ) your web site could be more user friendly2 ) query fully resolved3 ) helpline staff are just that very helpfull because my issues were not resolved .joining xxx has been a mistake and i count down the days until mu contract ends . your internet service does not work . good quick service good service and a lovely girl on phone , couldnt see her though i asked if i could some how review my package .donna tried and spoke to her manager but was unable to help .she was polite and helpfull .thank you .tina . i was happy with call . i 've always had good service from xxxphone on 99 % of the time i 've been with them service always good with xxx ,when problems do happen,customer service staff are always friendly ,supportive and willing to help . it was good nice people in the phone i was told everything in detail of what i asked and the adviser was very clear of my query always room for improvement :-) i was cut off before all advise was given polite , understandable , considerate very helpful adviser , overall very good service . good and prompt service .polite and helpful agent 5 minutes on the phone and everything was sorted , could n't of been easier . n/a hdarybvd just jiffy joydfc jigs itscv hkgdc kiddy kidd judge vhf because you messed me about today and i paid my account , you then did n't do what you said you would .i 'm not staying with you very good service overall my xxx experience has not been perfect but any queries i had were usually handled quickly by friendly and capable customer service representives . was satisfied with the advisor but wanted to upgrade to a better phone but cant till october ive missed two freebee rewards codes for two five pound top ups what they requested i do to activate voicemail did not work . very polite very helpful the advisor was quick , he knew what he was doing and he resolved my issues and made sure i was happy i find xxx a very good and fair service ,i have used other services in the past but would always xxx now-have recommended xxx to my friends and family it would have been 10/10 if there were more operator interaction problem was n't resolved even though ive called a few times about it and had my phone replaced ! ! been with you for years i just thought the man was helpfull and answered my questions clearly . i hate my plan , i hate xxx , i am overcharged .i hate my blackberry not now they were very helpfull for me the advisers were great .my problem is that the query was unresolved insofar that you are allowing people to go without service they have paid for .after nine days of that i am more likely to talk to trading standards than recommend your services . i have to ring xxx every month terrible customer service .never been told about pro rata and got told i had ultd data for 3months and i do n't !bill is never what it should be because of misinformation . very helpful , i had lost my phone so i was advised to block the phone and render it unusable should it be found but also that it was reversible as i was concerned it may be found and returned .quick and courteous . bad communications from xxx to customer ! ! ! because thats what i thought they should be the advisor understood my needs and helped me with all my enquiries this last question pushes it .u asked me for my time on three questions .this is a forth .drop this question it 's close to annoying i 've been with xxx for a number of years ,i think there the best for signal and have always been dealt with fairly and my problems have been resolved swiftly should any arise .i would always recommend xxx to any friends or family:-) impressed with knowledge of advisor also very helpful problem still not resolved i would n't really recommend xxx to friends there is better deals about and we are thinking of switching to someone else the advisor was great good servis very friendly and helpfull staff problem solved , all ok now can not register 3 phones on 1 card so useless for my family as i only have 1 bank card ! no overall satisfied with the way in which the information was given .it solved my problem . i did n't really need help as i figured it out myself thanks anyway . my needs were not met but it has now been referred to the manager no i 'm not happy that i get a bill 2 days later i get a txt telling me my payment is overdue , go to a website & pay otherwise my service will be cut i have contacted xxx on many occasions lately regarding this matter and have also sent numerous emails .but finally 2day after chatting 2 the scottish girl i made some headway so i 'm hopefully going 2 have this matter resolved quickly . things were resolved ! ! ! ! service was good : ) i 've just spent an hour on the phone to your reps , and just filled out an online survey for you too , i do n't have the time . happy with advisor but you need to offer better deals and network coverage as dongle is useless ! it has nothing to do with how my call was handled .there is a clear and present error in how the xxx website handles payments .vodofone does not acknowledge a problem , so how will it ever be fixed ! i do n't feel as a loyal customer for 17+ years that i get anything for this ie upgrades early etc that 's what i thought cut off 3 times . the lady that i spoke to was very helpful and sorted the problem straight away you really do n't want to know right now ! ! !i am so annoyed and i will cancelling my accounts with you as soon as the contracts are ended , i have been a loyal customer of xxx for several years now .you have done nothing but give me false information and waste my time today ! ! ! ! i pay way more for price plan that 's not even unlimited .i can get better price plans from other networks as soon as my contract is over . i was not happy xxxphone tried to take money from my account when i have already told them i do not receive my salary until the last day of the month or last friday if it falls on the weekend .this is the second time my bank have charged me and its not my fault .i am a good and loyal customer to xxxphone and this has not impressed me .the xxxphone member of staff who dealt with my complaint was very understanding and proffesional and i trust that i will not be faced with this situation again .thankyou . i askex for help and politely got it no messing around no have found staff courteouus and helpful everytime i have needed to contact your company . never had any worrys with you resolved my problem quickly . good service been trying for a long time to get your stupid rewards sorted . .even going into a xxx shop . .terrible .still not sorted .going to another network soon as i can afford new phone . . very helpful and polite very satisfied with the advisor and the excellent service given i have made 6 calls and a visit to your shop and all i want is to transfer my moby number from payg to contract .i have wasted hours on this and a little bit of me had now died .not good service at all 10 person i spoke to very helpful but prob not resolved no fault of hers got to back to shop wasnt put on hold and dealt with proffesionally my rateings r high cuz ur undetstandin wrn i av troble paying full amount and u listen excellent x very friendly and tried to help me , but alas , was unable to . xxx is a good company is my bbm going to work i didnt fint he person taking my call very helpful and i didnt find them polite either my problem related to installing sure signal.the instructions are misleading when it comes to the attachment to a router as this connection can be made to lan port ,not only to the solitary ethernet port as is suggested .this wasted much time but the system is now working good customer service skills treating me like a person not a number and an understanding of customers needs to deal with the issue i had fantastic service thankyou i am on pay monthly plan above 40 and still i get poor signals and cs n't call . . my friends ca n't reach me . .so what is the point of having a mobile ? ? ? polite lady did what i wanted quickly you make me feel trapped i ca n't cancel one of my other phone numbers because of the high cancelation fee therefore i 'm having to carrying on paying monthly for some number i 'm not even using ! successful & helpful very polite and efficient person took my call friendly , helpful , quick to sort the problem called up to pay my bill , chap v friendly and prof .but explained that for apparently arbitrary xxx reasons i cud not pay my corp bill at the weekend .wud have been fine to proceed if personal account .seems pretty silly to me .xxx fails again . not put back on fast enough . because problem has not ben solved i am leaving to volunteer for the summer and hoped to drop my tariff for the time i am away as i am funding the trip myself and this would save me money .however i was told this was not an option .the agent was helpful and dealt with my enquiry professionally though , it is the outcome that i am unhappy with . the operator who took my call was very efficient & helpful he was also very curtious & pleasant i already told u . read my reply no.3 3 good service just efficient and informal service i am very satisfied how your team dealt with my call thanks . very happy with me the service just there were more solutions than problems ,very satisfied ! was on the fone to xxx for over 65 minutes , regarding changing my payg no to my contract , i have been trying since thur evening to get this resolved and to be honest i am very disappointed ! it was fine after choosing 1 of the too many options and it kept going silent with no tone or further options .i want to speak to someone .also what 's the deal with not being able to speak to xxx in the evenings ?rubbish ! be me m8 ? i entered into this contract because i am going to australia on 2nd april and i hoped to b able to send txs and pictures of my new grandchild back to the uk.it seems i will be unable to do this so therefore i am paying for 6 weeks which i will be unable to use .i realise that other providers are much the same but i feel very let down the reasons of my ratings is because i like xxx it is very good and its the best i would like to now how long will it take for my blackberry messenger to come on ? poor sound quality , english difficult to understand . i am absolutely disgusted that my concerns as a customer do not merit management response .everything is impossible for xxx .nobody is accountable it seems .i have to wait until it suits you to contact me .shameful very good clear people the advisor was helpfull clear with instructions and understanding honest answers good service , to the point , txt message confirmations beacuse you take my money for free because issues were n't resolved the person i spoke to was very good and helped me with everything and kept the talking going while looking in to it cos the advisor was very helpful n had a very sexually phone voice contact center waist me time no people skills . everything resolved without fuss good service thats just want i think because i got what i asked for the person i spoke to was very helpful and talked me through the problem step by step . would of gave a ten for service but was put on hold for quite a long time !women was very nice , polite and very helpful&just switched to xxx and happy with the service i got ! after speaking 2 at least 5 people who said that were my acc manager each giving different facts & causing confusion over tarifs & phones visiting a xxxphone shop who were unable 2 help because their system was down i was able 2 speak 2 an advisor who answered my questions & sorted my queries 2 my satisfaction good services overall it was good .nothing exceptional , but straight to the point . the sales representative was pleasant and dealt well with my query- but as mentioned in question 1 , i had to call the helpline to be put through as calling 191 just put me through to the automated top up line ( 2345 ) i phoned up looking for the internet settings for my phone and i still have not recieved then if you can call me i can explain you my reasons .thank you the sales office was shut so the sales query could n't be addressed .the advisor asked me to phone back on monday and i suggested you should phone me .i 've been a xxx customer for over 20 years . i always find the advisers helpful and would recommend xxx the query i had has n't resolved itself yet because i think that got it all sorted overall satisfied with service i put 4 because you sent me back a broken phone but yet still made me pair for the repair and now my phone is useless ! because of poor response from xxx phn your rude and do n't understand how to satisfy your customers ! still have the problem and know near to solving it 10 x my problem still has n't been resolved . cus xxx is just d best :d amir was a pleasure and helped me set my internet connection up properly .a huge help and very polite . q1 : this was the 2nd time in a week i rang about the problem ( & paid 25p twice ! ) ;q2 :i 'm optimistic that this time it will be resolved ;q3 : the advisor was friendly , interested , seemed to genuinely care that the problem be resolved - and was cheerful to boot !she left me with a smile on my face . because they said they would help me get my blackberry messenger on but it wo n't let me click on the icon itself the gentleman who helped was very patient and helpful in solving my problem . i was told i could upgrade on the 26th of march 2012 and now i cant till the 15th of april also xxx are not offering me a decent contract on the iphone 4 coz i was satisfied with the service ..thank u. . because you insist on sending me utterly stupid text questionnaires instead of fixing your network problems : ) after a previous very frustrating call with xxx , the advisor i spoke to this time was pleasant , friendly , and dealt with my query using common sense , rather than a frustrating 'this is the policy and no matter how justified your concern is we cannot deviate from it ' response . very helpfully the advisor was hard to understand and quite abrupt towards me sorted out very quickly my query !thank you ! the guy who i spoke 2 , was very pleasant and helpful+ it was nice 2 b able 2 understand wat he was sayin 2 me . he was a nicccccccceeee . good experiance they were xellent was very happy very happy with service and customer care but i cant use my phone at home ( due to maintanance of network ) which i need as much as i do when i 'm out i have been desperately waiting for today to upgrade my phone to find out i cant i wouldent have a problem if i hadent been informed hunderds of times that it was the 1st of .april gr8 service on this occassion . q1- cos my internet conection and my phone signal is rubbish and always no service .q2 - the lady couldnt deal with my enquiry over the fone i have to go online .q3 - the lady tried her best to help but it had to be dealt with on the internet i found your service quick efficient and easy to access 0 for the overall experience as claire pepper and dan from sevenoaks xxx shop have messed up my order , but chris from technical support team and rhina from customer services have sorted it out so they deserve 10 ur staff are very nice people and very helpful advisor was great but did not sort my query becausd xxx is excellant great guy on the phone but problem with system meant issue could n't be resolved there and then . very help full and happy with the person that delt with the problem good and passion to answer all the queries . advisor effecient and corteous but issue could not be sorted on weekend have to call during business hours .i work business hours ! very helpful .friendly answered all my questions always good polite service no helpful and answerd what i needed to know because i could hardly hear the person despite me saying so 3 times and i was told i 'd be sent a text containing the info i needed i 'm still yet to receive said text , very unhelpful service which is n't usually the case so i 'm hoping today was just a one off as service is usually very good you are always very helpful always offer many solutions if i ring up with a problem stick it where the sun do n't shine prompt clear and very courteous x i asked for unlimited internet as i know other company 's provide it at a cheap cost .xxx only offers 2gb a month for 15 pound !very unhappy as i have been paying 50 pound a month for nearly two years to this company and you have not offered me anything for me to stay .that 's is why i will be looking to leave xxx in the near future ! i rang for some advice on calls from south africa , he was so helpful , so friendly , so caring and so polite . sick of xxxphone and its **** services , leaving for orange asap could not get through my querrie was dealt with and they also advised me how to avoid this issue in future have been with xxx for many years and have never had any major problems and also english speaking help and not indian ? great customer care and rep bad policies in terms of helping people the issue i had was resolved very quickly and the person i spoke with was very helpful good service help full advisor my wife has just brought a new phone and i said it was a good net work to be on so we now have three phones on this net work polite and helpful operator i have been trying to sort matter out for 3 weeks now ,and each advisor gives varying advice ,and no one rings back when they say they will .oneadvisor actually laughed about it today ,so was not happy with this response and told him so ! because of your disgraceful service . the girl was very helpful and polite .service good . he knew the answer , talked me through and stayed on thr line to confirm it worked they was very polite and very helpful thank you very much i like xxxphone & have never had problems with the network , but the person on the end of the line didnt sound like she knew what she was talking about good customer service no time service was good had no problems ! very helpfull adviser with the knowledge ... a brilliant service and a polite operator . im satisfied with david because he was really friendly : ) and im glad i got my new phone in less than an hour ! advisor was good and professional very helpful and kind that 's 4 questions ! ! ! ! advisor was polite there was nothing he could do to fix my problem .as there have been multiple issues i 'm not happy and wo n't be until i get a working phone . i was very happy with the advice that i was given the person who helped me was really reassuring and helpful , however i do n't think it should take 3 times before i can block a number from my phone .it should be my choice to block a number because its my phone .and i know who i do n't want upsetting and bothering me . service was good and well serviced however xxx should generate the email and then the customer should confirm-as this was requested verbally . found adviser pleasant & tried 2 b helpful sadly my problem is not sorted & still cant receive mms despite numerous attempts via customer service , on line & visiting xxx store pleased with service . not a precise answer to the question . generally no complaints but we have other issues to resolve . annoyed see answer 2 good service . i am happy that my question was resolved 10 always used xxxpone and always been satisfied with prompt service and will not be swayed to change from the network well deserved for a good service i was dealt with quickly and courteously good at helping out with stuff but need to make it free to phone xxx because its hard to phone if no money in phone thanks very satisfied with service your company 's systems are very poor by today 's standards .your operator was excellent in dealing with the way xxxphone 's rules discriminate against the elderly and disabled .henry gold the adviser i spoke with was very patient , and easy to understand and asked a few questions ( i think to help figure out what d problem with d phone was ) .i 'm happy with d way she handled the call .thank you .lastly , i hope i 'm not being charged for sending this messages .thanks . efficient and polite .friendly manner and dealt with my query . no call back !14p per min ! ! ! been a loyal xxx user forto many years .spent lots on pay as you go .i dont think that you value me as a customer on lots of levels .ive tryed getting my puk .good ntwork great but cant be best ntwork value .formoney .u give ex amount tx .only to be used weekends the service was good generally first rate service advisor was very efficient but this is my 4th htc sensation xl , all had same problems with connecting to internet & would have preferred to have been offered a different handset as there are known problems with the sensation xl & htc did n't make as many of this handset . i was happy with the service .the man i spoke to was pleasent and helfull . allways had a good service i called xxx several times to sort out my query .some of the advisors did n't understand my query but were suggesting different things . very helpful good communication easy to follow instructions fantastic service . the call was handled but think the advisor lacked empathy i wad calling because my child had received a very disturbing call .the advisor told me what i needed to hear but some empathy woukd have been appreciated something like : oh goodness that 's awful etc . excellent service , simple as that . the lady explained the technical problem un guided me through 2 solve it xx satisfied with answers to my queries because i was very satisfied .thankyou i like being on xxx because my problem was dealt with effectively and speedy with no fussmany thanks no unable to offer a sensible solution to my satisfaction .i have a complaint with xxx and feel i was ill-advised initially when i took the phone out . good customer service my query was delt with adviser didnt speak fluent english on hold a long time and my query not answered so have wasted my time and money phoning as i still need to go to store polite , knowledgeable , helpful , quick and friendly ! if you would like to know this information i suggest you try phoning me ! your help line is not open for corporate customers .very poor . quick response and it worked i was very pleased with the help i received and over all customer care brilliant girl who answered my call , polite and quick and very helpful problem still hasnt been resolved after speaking 2 3 advisors so rating =0 great sevice . being honest easy to understand because they were helpful despite being informed by xxx that i could unblock a number .i was unable to do anything for 36 hrs until mon morning . very good service and advice the advisor i spoke to was more than helpful and would like her to receive a commendation on how she handled it quickly and officiantly ... thankyou so much professional .polite .helpful ok just need new phone casue of phone bill duley high rather have a iphone thats worth while the advisor was unable to resolve my problem .at present i am paying for a service that is not being received and it cannot be resolved unless i ask another person who is being charged for something that they should n't be to call xxx despite me being the customer they were helpful but it took a long time was n't happy being hanged up on and not gettin my problem sorted so would like a phone call tomoz i asked for 20 freedom freebie package and that isnt what i got simple and effective explanation of problem cause and solution .friendly manor and understanding of my frustration with the fault were always present within the conversation as was the need and effort to resolve the situation because craig was really nice dunno cannot access account since july 2011 despite many calls to rectify .did n't get problem solved as customer services closed .man on phone was professional and gave information about opening time what i had called in for wasnt resolved .the agent lied - probably because it was time for him to go hme . disgusted by the way xxxphone have spoken to me tonight fantastic service prompt and helpful because xxx is a good service , hat please sort out my 3g connection , i know it 's possible both men i hv spoken to today were very helpful and pleasent .they were brilliant staff were un helpful appalling service and have been messed about since i upgraded in december .will not be a xxx phone customer again i had my new phone for 2 months and already having problems and was n't offered new phone happy phone imei was blocked due to lost phone .this was blocked 24 hours after we told xxx we had found phone .this then rook a further 24 hours to remove block .was told incorrect and misleading info from various xxx reps .not good enough ! u should have cheaper prices and espcailly on specail occasions like easter courteous polite and friendly , helpful problem not resolved very satisfied with service quick and easy servise i called to say my son had lost his phone containing his pay monthly sim. . the call handler was betty helpfull in telling me what had to be done the problem is i did not get my free game what was promised can u sort out the problem thanks the adviser provided no help what so ever the service is ok but you keep changing things and it i hard to adjust to or plan with changing conditions . professional and polite . quality service she couldnt help me to find out y in 24hours my 10.00 credit gone i av no credit or internet y yuy never even got to speak to a adviser . the reason for theas ratings are because when i called up you customer servise line they did not give me my credit back when i opted into the web pack yesterday it did not let me on bbm or on the internet excellent phone operator .10 out of 10..time taken to speak to operator , too long and therefore 8 out of 10 . because my phone was n't topped up and i topped it up and it said ur balance is 1.00 when it should have been 5.00 for the blackberry intternet services fantastic service .problem resolved .